Southwest Airlines

My daughter and grandson flight delayed for multiple hours. Every time we asked for help no one would help. When asked to retrieve baggage so we could get bags and get on a different airlines we were told it was not possible. Their service is terrible and they seem not to care about people.

As I was boarding the plan I was told I had to check my carry in because there was no room.. Then they lost it! I had to wait for over a day to get at least an update of when I was going to have items back. I was due to board a cruise the next day. Thank god I made plans to fly two days before cruise instead of just one!

I booked my flight using Southwest website and they gave me a confirmation and the ticket was booked 1 month before my actual flight. I checked in a week before my flight and on the call they told me they cancelled my ticket and they never emailed me or informed me about it. Then they asked me to book it again and I did it and same thing happened again and then they asked me to get to the airport and book the ticket and they won't even hold a seat for me. I will never fly southwest and I will never recommend it.

We were scheduled to fly from Manchester, NH and at 3am we're told it was cancelled. We needed to get back to Orlando the day before our cruise was leaving from Port Canaveral and had to be there or lose our cruise. Southwest had no options so we searched the internet and finally found two first class tickets on Delta out of Boston. The cost for each ticket was $1300.00. It was either pay the price or miss the cruise. We had to pay the price. Today, SW offered us two vouchers of 25000 Rewards points (about $300.00 for each voucher). That covers the SW price but nothing covers the price we paid to get home. I'm sure others had similar expenses that are not being covered by SW. Too bad!

Southwest flight from L.V on Xmas Eve 2022 ruined my Xmas and New Year Eve. Long planned cruise with exciting events with family and friends. If so many hours hadn't passed before the cancelled flight notification, I could've drove to make my cruise before the doors closed. I spent Xmas Eve, Xmas, and N.Y.E. alone and depressed. Only my second cruise so my status isn't one that give refunds.

My plane was delayed coming in from the east coast, so they had to leave 84 passengers behind. They asked for volunteers. They told us we would be compensated with travel money. With 84 passengers being take off the flight my odds of being left behind were good so I was the first in line to give up my seat. When I arrived the next day they had roped off our luggage and had 2 attendant waiting to retrive it for us. It took longer but they kept it safe. Having traveled for many years over the holidays it is not unusual to be stuck somewhere. One flight on United. We spent Christmas Eve on the tarmac of of some airport. We had to stay on the plane until we could fly. If we deplaned we would have to stay and rebook. If you fly over the Holidays be flexable. Know winter and storms happen. Good Job Southwest!

By far Southwest is THE WORST. I purchased tickets for a family friend to join us on a trip to Vegas. She wasn’t certain if she’d be able to make it but she really wanted to go. I thought not a problem. I can always cancel if need be and get my money back. I recall purchasing refundable tickets for her from Tampa to Vegas: Dec 11 - Dec 14.

We were supposed to fly to Washington DC on 12/27, we were notified that our flight was cancelled. So we didn’t make our vacation. I contacted Southwest to get a refund of my monies and they told me that I would have to pay a cancellation fee for canceling the return flight of my trip! I asked the agent how could I be charged a cancellation fee for a flight that the airlines originally cancelled!

I recently had a terrible experience with Southwest Airlines when my flight was cancelled, and my baggage were lost. When I arrived at the airport, I was told that my flight had been cancelled and I was put on a late-night flight. When I checked myself online that even that flight was cancelled, I requested for an option. I was given the option to rebook for the Syracuse via Baltimore instead of original destination to Buffalo. The scheduled flight from Baltimore was at 5:00 PM that left at 2 AM the next day morning. I was told the flight is delayed only to pick up other connecting flight passengers.

I have been a satisfied Southwest customer for years until experiencing the utter chaos that was Southwest over the holiday weekend. Totally unacceptable from NOT notifying customers until the VERY last minute (sometimes at the point of take off) of flight cancellations to heaving checked in luggage in unattended piles all around the airport. I feel traumatized by the whole experience and I will definitely think twice about flying again!

We are family of three (myself, husband and our infant) and are frequent Southwest travelers since last 7 years. We were scheduled to fly out to and fro to Dallas from LGA on Thursday (Dec 22, 2022). Before we even started to the airport our flight got cancelled. It makes total sense given the circumstances of thunderstorm just the previous day. We got our flights rebooked for Saturday (Dec 24, 2022). The rebooked flight had stopover at Chicago (MDW) before reaching to DAL.

I had reservation's for a return flight for 2 marines who are coming home for Xmas, their flights for the past 5 days have been canceled repeatedly during this time. The folks at the ticket counter were probably as frustrated as everyone else is but this does not give them the right to be dis-respectful to these kids who are defending our country. The vouches they received are worthless due to they are not transferrable to other airlines so these kids can get home in a timely manner. Now then the hotel they put these kids up in were discussing and as I am told they reeked with a horrible smell. Back in the day Southwest was the go to airline to "get away". In my opinion they have let down not only our service men and women but all of us consumers who will look for the better deals. I personally would like a cash refund for my flights and I will never use such a unreliable airline again.

Delayed on flight 3061 Christmas Day. 7 hours. But finally we got on at 11pm. As we are taxing out to take off. The pilot says, "I'm sorry to say this but I'm over on hours." So we turned around and dropped us off telling us 2 days after we waited in line with hundreds of people for one SWA associate. To say. Sorry. Wrong line. Now I'm scheduled 2 days later. Why let us on only to say we had to get off.

I do the majority of the travel for 16 people. I, and my family are extremely upset with SW. This past year with all the canceled and delayed flights, it has been a nightmare. Most all of these flights were DAL - MCO and RT on non-stops. But we pushed through hoping it would get better, trying to understand. Birthday flights to Orlando, disastrous with seriously delayed flights. For 7 of our party. Costing us empty nonrefundable hotel rooms, theme park tickets and the stress of all of us not being together for my birthday. Canceled flight for 3 trying to get to HHN at Universal Studios. Tickets bought and and a hotel room unused and nonrefundable. These two stick out but the worst of all, is our Christmas flights.

On Saturday, December 24, 2022, our 18 family members arrived approximately 6:45 a.m. to the Atlanta airport for our 10:25 a.m. flight #999 to Miami, Florida. After check-in, clearing TSA and arriving at Concourse C, I was notified via text that our flight was delayed until 11:00 a.m., then again to 1:00 p.m. and later 2:31 p.m., finally leaving at shortly before 4:00 p.m. I later discovered that the delays were due to staffing shortages, while weather had impacted the northern region Southwest failed to due their ethnic diligence.

I am thoroughly disgusted by what occurred at Southwest Gate 5 on December 24, 2022. Our plane arrived from Cancun at 8:00pm. We were scheduled to get on a connecting flight to Albuquerque on the same plane at 9:30pm. However, we had to exit the plane to go through customs. We arrived at Gate 5 for our departing flight at 8:35. At approximately 9:20, a Southwest employee announced the plane was at the gate and that she was "just waiting." At 9:40, the employee made a second announcement that the flight had been canceled. When we asked why, she screamed at us that there was no flight crew. Then she began laughing and joking with other coworkers and several travelers became upset that Southwest had now left them stranded at the airport on Christmas Eve.

Vacation ruined by Southwest Airlines. Warning to others when booking a vacation to Loreto Mexico. Do not use unreliable Southwest airlines when making connecting flights to holiday destinations. Sat on the plane for three hours listening to false promises from the captain about taking off in 15 minutes. Flight was eventually cancelled, missed connecting flight from PHX to Loreto, unfortunately no flights available until the day before I return. Lost $3500, Southwest Airlines issued me with $100 voucher for use on another flight.

If I could give it a -5 I would but here we go …Southwest Airlines had one person checking in people with lines around the door…. That was horrible, but the lady at the counter could have cared less about people not making their flights! This was in John Wayne Airport on December 3rd. I was so stressed out and finally it’s my turn and she told me to walk back. She wasn’t ready for me. People like this should not work with the public especially everyone they’re catching flights flying out of town on time crunch!! And then her sucky attitude on top of it. I am so excited to get a credit card with Southwest to get points and now I’m just not too sure I’ll keep using them!!

Southwest Airlines refuses to let me file a complaint. The supervisor John argued with us over the phone then hung the phone up on us we called back and spoke to the supervisor Sharrol laughed and had some other employees laughed at us in the background and refused to let us speak to their manager Jason. She said she would pass the message to him before she hung the phone up on us. I do feel this was a form of racial profiling. I feel very discriminated against. This is not Southwest first racial profiling me.

The boarding process is chaotic, stressful, and takes longer. Unassigned seating does not incentivize travelers to check their bags. It just stresses us out, especially if you have to store your luggage further back from where you can find a seat.

I paid extra money for the earlybird check in. But it is joking and cheating. I was assigned a B15 position. How disgusting they are?! They oversell this option without any benefits to customers. Please do not buy it.

I made a reservation through Southwest which ended up being canceled, no problem. The problem is now they “claim” to have to investigate the problem to refund my money. They confirmed this the day of the cancellation through the numerous calls that I had to make. It took less than three minutes to take my money for the trip, why should it take 30 days or more to get this resolved?

My family booked round trip on SW Air. We paid for boarding upgrades in order to board in the "A" group. The first boarding went fine and all 6 of us were in the "A" group. On our return flight, only 2 of our group were given "A" group boarding. The other 4 had "B" boarding. We were 4 adults (2 grandparents), 2 parents and 2 children 8 and 10 years old. The "A" group boarded then a different group, I think parents with young children boarded, which divided our group since 4 of us had "B" boarding. The one parent got onboard, took a seat and "saved" 2 seats for the 8 and 10 year old kids. This caused a ruckus because you can't "save" seats. But finally the argument was settled and the kids were with the parents. SW should at least refund the 4 of us the "A upgrade" fee since we were give a "B" boarding pass even though we paid for the "A" upgrade. It would be so much easier if they assigned seats. I know, I know it would cost more. But it would save problems like we had.

Check in at ticket counter with no problem. When we went the gate the gate attendance made a call because she felt uneasy with the breed of my wife service dog which is for her going blind. So when there is a lot of people around she will whine to let my wife know there are a lot of people around her. So they said she was not a service dog. We have had her serviced through thtough the dod and ada but the airlines employees that is not a service dog. But again just because it is a Belgian Malinois everyone thinks it is a mean dog just because of what movies portray them as a attack dog. So please help us on finding some to go after Southwest Airlines to stop this type of treatment for people going blind.

I have not stayed at the Hyatt Place Waikiki but my complaint is the reservation I made for my grandson to arrive on July 3 through Southwest and had to reschedule because my grandson's travel partner was tested positive for COVID on June 30. I let SW know on June 30 that I would like to reschedule hotel reservations to July 31 due to positive COVID test. I rescheduled flight reservations also. I was told by SW to send a verification of COVID positive test results and they would forward to hotel. I'd been in contact with SW every day since June 30.

Horrible customer service. Looked online last night having to go out of town for celebration of life for my father-in-law. (Flight is $1200 for myself, husband, and 2 year old. Online.) Called to see if we could get discount for bereavement. Was transferred over to the manager after telling the lady it was for funeral. Manager quoted me that it was going to be over $2000. I asked why so much as it's still showing $1200 online. Said that's what he's able to give.

I asked one of the male flight attendants after all other passengers had left the plane that stopped in South Carolina for a cup of water. He said standing there with two other female attendants “no I can’t do. That you can ask the next crew.” That’s it…. And did not try.. The two females just stood there and did not offer any as well. This is absolutely terrible customer service and in today’s time.. How difficult is to give someone one cup of water….

I had a flight leaving Kansas City airport at 7:30pm. I wanted to leave out earlier so I paid $140 extra to leave at 5:20pm the same day. I got a text the morning of my flight saying my 5:20pm flight was completely cancelled. They got me on a flight that leaves at 7pm but said I couldn’t get a refund of the $140 I paid to leave earlier. Not even a flight credit. Also I was in boarding group A on my 5:20pm flight and now they have me in boarding group C and said I would have to pay to change it. No help with anything at all.

Southwest is being horribly deceptive. I recently booked a nonstop flight from RDU to FLL and it was changed to RDU to Baltimore, to Pittsburgh, then to Ft. Lauderdale. Not only is adding 2 stops ridiculous but the fact that you let me book a nonstop and then try to put me through hell with 2 stops is unacceptable. What is going on and what is up with the deception. I will no longer use southwest due to their deceptive practices. It should be illegal.

PRICES ARE subject to change at ALL TIMES, not at times. If you cancel, then you will pay much more. Watch click on purchase - WHAMO! My change in points cost 2000 more to fly two people out! I changed the flight time, points were attractive, on the phone they said the points were in addition to my original flight. NOWHERE DOES IT SAY THAT! The site said 2 left, I purchased & it jumped 2000 points. And, a total of 7000 points for each ticket overall. This is not the first time, best to go with a cash credit card.