Southwest Airlines Reviews

This airline has gone down the drain. Almost every flight is delayed. Rude employees with Green hair and nose-rings. I bought a bunch of Costco gift cards for Southwest last year that are non-refundable, otherwise, I would avoid this "new" airline at all costs.

Some, NOT ALL, of the staff were rude; one employee at the​ Gate in Burbank didn't want to answer a question we had about our flight because we were confused. We're seniors and don't know a lot of technology, but we thought our ticket was on our phone, and he said, 'I CAN'T LOOK AT YOUR PHONE. I CAN'T SEE THAT'.. We were totally stunned as we are so polite and respectful to people. Had NO idea Southwest had changed this much. We have always taken it everywhere it goes. NO MORE...

My flight was delayed by two hours. The man next to me at the airport had his flight delayed by 4. The plane was packed and was made to check in my carry on. I didn’t get any nuts because I wasn’t “in the paid seats” We finally landed and waited 30 min for another plane to leave our gate before we could get off. Awful all around experience.

3.5 hours and not a single drink. Not acceptable. At least give the drink as I land. I will never fly Southwest again and you shouldn't either unless you want to pay a lot of money and have no drink.

As a first time customer I have to say I would not recommend this airline to anyone. I almost missed my cruise due to delayed flights. The return was just as bad. I was left to spend the night in the Phoenix airport. We arrived around 11:30, everything was closed and nothing was open before we left. The flight was advertised as a direct flight, but shocker about an hour before boarding the app notified me that the flight had a layover in Dallas. I paid for a direct flight not a longer layover flight. The staff is friendly, but the delays, being stranded with no food or beverages, plus the additional stop are not acceptable. I should have flown my normal carrier for a few dollars more.

Horrible. Everything’s becoming terrible with Southwest Airlines. 1- No way they give you a smile especially at Midway. 2- They charge you for luggages now. 3- They think customers will never care, but, we do and I will never ever fly with Southwest after finishing my trips with them. One more and OVER. Small terrible seats. 4- My seat is number 7 and boarding the aircraft with last group! 5- Unorganized brains. Used to love them and now we are canceling our SW credit cards since we are not happy with them. 6- Now and on always delayed flights trust me, do yourself a favor and never fly with them no more. All I hear at this moment with people at the airport next to me: SWA are terrible. See you SWA after you go back to the days. Look at the pictures I submit and I tell you they already delayed it 35 minutes.

The male flight attendant was rude and condescending on flight from. Phoenix that went to Denver around 4pm.

Booked a flight before the assigned seat policy and then had to pay over $700 so I could sit next to my 8 and 10 year old on the flight. Will never fly with Southwest again. Disgusting.

These plane fair prices are expensive enough but then there are the delay after delay. I travel on Monday 11th of 2026 from Cancun airport and it was a nightmare..finally after making it to to Houston completely a nightmare.

I absolutely would not recommend flying with Southwest Airlines. There is always the matter of inconsistency, there is always a delay or inconvenience that they DO NOT reimburse for unless you count $15 voucher for a $1200 flight that came with an 8 hour delay and an “I'm sorry but there is nothing we can do.” I am a frequent flyer of southwest and every single time I have flown with them it is ALWAYS a delay. It is ALWAYS a problem that they are less than willing to help you solve, just take a voucher paper and go on about your shitty day.

We bought 3 tickets which they claim you can cancel up to 10 minutes before flight. My brother got sick and ended up in the hospital. So she cancelled his flight 27 days before the flight. She printed out the cancellation confirmation. However they claim we never cancelled and refuse to refund or give flight credits as per their terms. It was the worst flight I was ever on. Felt like I was in a sardine can barely room in ally for baggage. Seat made my back hurt so was in pain the whole 3 hour flight. WiFi did not work. Constant turbulence. Would never fly with them again.

We were once extremely loyal Southwest Airlines flyers for three decades. We just flew for our last time on this airline and only to get rid of our remaining credits. What used to be a terrific airline that was safe, professional, efficient, on time, and fun to fly does not exist anymore. If Southwest was the only airline flying to my destination I would drive instead. Our advice is to fly United instead.

I’m done with Southwest. All we get anymore are delays, and missed connections with no explanation or apology.

Long layover both ways and no food vouchers. Never again.

I would not recommend. First of all the new seating and the charge for check-in luggage, BUT most of all the unhinged flight attendant that obviously has some mental health issues (Michelle **).

This airline is coming up with the most stupid rules ever!! And the flight attendants are relentless on enforcing them. First time in my life I was asked to put away a cross over little purse that can hold nothing more but my phone. And the most ridiculous thing is the flight attendant had the same one!! And she didn’t put it away!!

Southwest has gone from the best customer service in the industry to the worst. I was an A-list member and a credit card holder and loyal customer. I’ll never fly Southwest again. Delayed and cancelled flight, high fees for seats, no flexibility, baggage fees. Everything that they used to make them good, they have stopped going. Use a different airline.

Can you give a zero? It’s all greed. Southwest Airlines used to stand out as budget friendly, staff friendly, free seating. Now it’s just the same garbage as the rest. Well done. You suck. I’ll fly elsewhere.

Awful. Cheap prices = bad experiences especially if you're disabled. No in cabin wheelchair storage. Lack of help getting from point a to b. No wifi on plane. Small. No chargers.

The Southwest Gate Agent felt like "I was getting smart" when asked about tagging a stroller. She attempted to abuse her authority by threatening to cancel our flight...excessive and unwarranted, particularly in front of my family. Then, the supervisor heightened the situation with an interaction that effectively prevented me from fully explaining what had actually occurred. We felt bullied and unable to speak due the fear of not being able to get on the flight to return home- their tone and nature of the interaction felt increasingly personal and intimidating, and I began to feel as though I was being treated in a manner that was not appropriate for the situation.

Was stranded in a city that was not home or destination because of a delay prior to boarding causing me to miss connection. Was told I would not be compensated in anyway even though I still had to pay for hotel in destination city ($490) and random connecting city ($400), missed event in destination city (tickets>$1000) and no refund just a rebooked flight the following day without discussing with me. Two separate customer service agents at airport refused to help and offered me a barcode to submit request for assistance. This is a low point of air travel for me and have been treated better on every other airline I have ever flown.

I’m beyond frustrated with the consistent delays from Southwest Airlines. At this point, it feels like passengers’ time and money are being treated as expendable—and that’s not okay. Travel requires planning, coordination, and real financial commitment. Delays happen, but frequent delays with little accountability show a lack of respect for your customers. Do better.

I've been a long-time Southwest flyer and have always enjoyed this airline..until now. I'm now seeing a crack down on silly policies that clearly show they don't care about the comfort of their passengers OR logic. Today's scenario is that I am a business traveler that paid over $600 for the "choice" (one of their many upsells) flight. "Choice" includes free "same day" flight changes. To get home early, which I've done many times, I just wanted to change from the flight I had at 7am to the red eye that leaves at 11:55pm the night prior.

I will not book again with Southwest Air. The airline staff need a lesson in customer service. You see, the airline allows you to have your pet in the cabin if you drag them and stuff them under the seat ahead of you. So, we flew Southwest recently, and my little 6 lb yorkie poo toy got on after I gave her some puppy relax chews that were recommended for them when they fly and are safe. My dog was still anxious, and we let her fall asleep in our lap.

This airline is disgusting. Second time in a row that my seat and table have been filthy. First time it was sticky, dried, dark colored soda. Asked flight attendant for a wet wipe and she said "I don't think we have any". I said I'm not sitting down till this is cleaned. They found a Clorox wipe. This time it was coffee residue and some kind of chocolate nut candy. Been flying SWA for 30 years and it just gets steadily worse, however, the slope of the line for badness has fallen off a cliff.

The delays with this airline were ridiculous. Going and coming back from my trip, there were several hours of delays. I missed an event I had planned to go too. I have a disability. I was left on the bridge waiting for a wheelchair. Nobody ever came. The pilot finally got the wheelchair himself after seeing I couldn’t stand anymore! How do you do that to somebody??? While the pilot and flight attendants were helpful, which is making it harder to write this review, the delays and disregard for someone with a disability was disgusting. This is the second time I’ve experienced a problem with someone having a wheelchair ready for when I exit the plane. I reserved this before flying. I will not be flying this airline anymore because of the danger it’s causing me. I also will not pay that kind of money and have days of delays. It’s just not worth it!

30 plus year Southwest customer. Always have been satisfied with the service until these recent policy changes. They nickel and dime you for everything now. The $45 bag fees are crazy! My wife and I both have Southwest cards so we got 1 bag each.... but had to pay another $135 for our kids' bags. The reserved seating is a TOTAL FAILURE!!! The back of the planes are packed while the middle to the front rows are near empty. If they don't wise up and go back to being the great carrier they once were, we will no longer be customers.

Southwest Airlines hands down has the worst customer service. I was an A List member, but due to consistent poor customer service from their front desk personnel, coupled with major miscommunication that left my partner and I stranded in Costa Rica, I’m done. Southwest literally left us stranded in another country with no way home because they cancelled our flights without telling us. No phone, no email, no app updates, nothing. I will gladly pay to use another airline and build loyalty elsewhere. I highly suggest if you're shopping flights, don’t bother with SW.

My wife is stuck in Reno. Southwest let her use her oxygen machine on the flight from Dallas but now says it's not approved. Would have been nice if she was told this in Dallas. Wouldn't be stuck 1700 miles from home. Trying to figure out a way to get her home.

I used to be a big Southwest fan--not anymore. It's horrible now! I just returned from my first flight since their assigned seating changes. They don't let you specify your seating preference anywhere and you can't choose your seats when you purchase your ticket. I checked in online 24 hrs in advance and they automatically assigned us a window and middle seat. I called to ask if there were any aisles/windows available instead and they said nothing was available unless I wanted to pay extra. I found that hard to believe. Sure enough, the flight was only able half full and there were tons of windows/aisles directly around me. The aisle in our same row was even available! She flat out lied! Fortunately, the flight attendant let me move over to the aisle seat. Same thing happened with all the other legs of the flights.