RCI

Flaunting that you have 7500+ resorts is the only thing they can do. But you can't avail a single room for any property in Bali. Leave Bali, even single room anywhere in Southeast Asia FOR AN ENTIRE YEAR!! Some people are just so greedy and easily make false promises. With great frustration we have booked air tickets to Bali in October (4-10), and planning to spend in some other place. All properties listed in RCI websites are freely available from Airbnb and Booking.com. We can easily book them, and enjoy without headaches. Spend your money wisely. Stay away from timeshares like RCI.

We pulled the covers back and there were several bed bugs between the covers and sheets. We notified front desk about it and they sent a person and he actually tried to say we brought them with us. Never had them before or since. They moved us from a room with a view of the city to a room with a tree blocking the window. The refrigerator made so much noise they had to come fix the fan on day 4. Days 4 and 5 the toilet upstairs would keep refilling all night. Several calls on this, never taken care of. One day we decide to go to their indoor pool. We left the pool and headed to hot tub off pool and noticed quite a bit of "brown slimy stuff" floating in water. Absolutely disgusting. Notified front desk again.

Day 6 we had a fire alarm go off. Everybody had to vacate for a couple hours. Can't blame them but just another inconvenience. So when we filed a review complaint RCI said they would give us another week certificate for everything. When we decided to book we found out that we had a total of 2 places. The place which we stayed, absolutely not, or a place in Kissimmee Fl. Clear across the country from where we are in San Jose Ca. We also only had 1 yr to use it. We booked Fl, our only option. Now 2 months before our booking my wife had to have a total hip replacement. We tried to move our stay to July and RCI said no. My wife won't even be out of therapy until June.

So for all the disgusting stuff we went through in Las Vegas RCI they won't even extend our week stay by 1 month, WOW. I will always tell everyone I meet at Wyndham while we are on vacations about how poorly RCI treats their guest and to never join them as a timeshare. SUCH HORRIBLE PROFESSIONALISM. I do have photos but don't think most people want to see disgusting stuff. We are Wyndham members for over 7yrs. If RCI wants the pics and our member number they can contact us for them.

My second call was answered by an extremely unfriendly guy. He first blamed me not giving him the RCI ID#. I told him my account with RCI only has the Wyndham #. Then he said I should wait for more days. The postal mail may be slow or may be lost. If it's lost, why should I wait more?! Then he said he can't email me the confirmation, because my preference is to use postal mail. I said I never got to choose any preference. He then said, that's the system default preference. What a joke! I asked again for email confirmation, he said I can't email you, because the system default needs to be changed first.

What a stupid system! Preference is favoring one over the other, but never only one. Why the system can't let their user manually send out an email? Why the guys on 3/27 all said they will email me? Who is lying? This last guy sounded very unsympathetic, sarcastic, mean spirited. In the end, I still can't get the confirmation and I can't find a way inside RCI's website to get this issue escalated. RCI: if your customer can't get confirmation, why do you think they will book with you again?!

We phoned RCI to get help in using up one of our weeks either before or after the 11th week. They put us on hold while they looked for some information and then we were cut off. We called back but could not get back to the original agent. The new agent told us our week is worth 22 points but we need 25 points to book for next year. This means that we would have to take points from our 2nd booked week in order to book next year leaving us with only 19 points for our other banked week (in other words, rendering it virtually useless).

We would also have to pay another 600.00 dollars can. In order for them to perform their task. Not too sure why you pay to be a member and then pay to use their services provided by agents that are either lazy or hopelessly inept at doing their job. We will likely drop our membership as this experience has shown us that the only thing they are interested in is our money not in assisting, but they will sell you a good story to get you to sign up.

If that isn't bad enough they are charging me 220.00 for the week to use normal amenities you get at any cheap hotel. Ex the swimming pools. This is ridiculous, rci lets the resorts charge whatever fees they want. Members get nothing included for all the fees they pay. This is the complete opposite of what the timeshare appeal was for my family. We used to be able to check into a resort and use anything and everything for free. This is why you are being replaced by Airbnb and Vrbo. Get control over the resorts I your membership.

3rd person, Gabbi, was her name. Infuriating and insulting. She says you made these reservations in May, our vacation was supposed to be Jan 14-4th of Feb. I say "Yes," she says, "Well you should of anticipated that your daughter could have this emergency." Excuse me...I supposed to anticipate this? First my daughter wasn't even pregnant when we made the reservations and second, how would I know that she would deliver premature? She must wake up in the morning and have some crystal ball. I asked to speak to a manager and then was cut off again. Terrible customer service. If I could rate zero I would. Member **.