1.3/5 (707 reviews)

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Verified Reviewer Verified Buyer
Original review: April 27, 2023

We had got a RCI complimentary week from Club Mahindra which expires in April 2024. While trying to avail it, not even one room in any property was available for entire period in Southeast Asia (April 2023 to April 2024)!!. On calling Club Mahindra, they told the issue is on RCI side. While calling RCI, I was informed that if we get rooms, we can book Or else we can't use the complimentary! Really??. That is your response when there are literally no rooms available for the entire year? How on earth can I avail my complimentary? Do Not Trust RCI.

Flaunting that you have 7500+ resorts is the only thing they can do. But you can't avail a single room for any property in Bali. Leave Bali, even single room anywhere in Southeast Asia FOR AN ENTIRE YEAR!! Some people are just so greedy and easily make false promises. With great frustration we have booked air tickets to Bali in October (4-10), and planning to spend in some other place. All properties listed in RCI websites are freely available from Airbnb and Booking.com. We can easily book them, and enjoy without headaches. Spend your money wisely. Stay away from timeshares like RCI.

RCI response

Hi Godwin, we're sorry to hear of your frustration. Please email us at talktous@rci.com with your concerns and be sure to include your membership number. Kind Regards, RCI Customer Care

2 people found this review helpful
Verified Reviewer
Original review: April 12, 2023

In 2022 my wife and I went on a 1 week trip to Las Vegas. We belong to Wyndham but had o go through RCI since we banked our points during covid. When we got to the timeshare they said since we only booked for 6 days and not seven there would be a additional fee??? They ended up waiving the fee because it wasn't told to us at time of booking. We said we would have just stayed the extra day. It made no sense. Anyways on to the timeshare itself. At first look, room was nice however after 2nd night of stay my wife noticed bites all over my back.

We pulled the covers back and there were several bed bugs between the covers and sheets. We notified front desk about it and they sent a person and he actually tried to say we brought them with us. Never had them before or since. They moved us from a room with a view of the city to a room with a tree blocking the window. The refrigerator made so much noise they had to come fix the fan on day 4. Days 4 and 5 the toilet upstairs would keep refilling all night. Several calls on this, never taken care of. One day we decide to go to their indoor pool. We left the pool and headed to hot tub off pool and noticed quite a bit of "brown slimy stuff" floating in water. Absolutely disgusting. Notified front desk again.

Day 6 we had a fire alarm go off. Everybody had to vacate for a couple hours. Can't blame them but just another inconvenience. So when we filed a review complaint RCI said they would give us another week certificate for everything. When we decided to book we found out that we had a total of 2 places. The place which we stayed, absolutely not, or a place in Kissimmee Fl. Clear across the country from where we are in San Jose Ca. We also only had 1 yr to use it. We booked Fl, our only option. Now 2 months before our booking my wife had to have a total hip replacement. We tried to move our stay to July and RCI said no. My wife won't even be out of therapy until June.

So for all the disgusting stuff we went through in Las Vegas RCI they won't even extend our week stay by 1 month, WOW. I will always tell everyone I meet at Wyndham while we are on vacations about how poorly RCI treats their guest and to never join them as a timeshare. SUCH HORRIBLE PROFESSIONALISM. I do have photos but don't think most people want to see disgusting stuff. We are Wyndham members for over 7yrs. If RCI wants the pics and our member number they can contact us for them.

RCI response

Hi Timothy, we are sorry to hear of your experience and would like the opportunity to look into this. Please email us at talktous@rci.com. Kind Regards, RCI Customer Care

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    Verified Reviewer
    Original review: April 7, 2023

    I made a booking with RCI on 3/27/23 over the phone and my credit card was charged right away. I was told the confirmation will be emailed to me. But it didn't. I called again that day, was told it'll be both emailed and postal mailed to me. I asked for confirmation #, was told it may sounds strange, but the # is 00001 (four zeros one). 11 days later, there's still no confirmation, so I called again. My first call was dropped because the guy's equipment has problems.

    My second call was answered by an extremely unfriendly guy. He first blamed me not giving him the RCI ID#. I told him my account with RCI only has the Wyndham #. Then he said I should wait for more days. The postal mail may be slow or may be lost. If it's lost, why should I wait more?! Then he said he can't email me the confirmation, because my preference is to use postal mail. I said I never got to choose any preference. He then said, that's the system default preference. What a joke! I asked again for email confirmation, he said I can't email you, because the system default needs to be changed first.

    What a stupid system! Preference is favoring one over the other, but never only one. Why the system can't let their user manually send out an email? Why the guys on 3/27 all said they will email me? Who is lying? This last guy sounded very unsympathetic, sarcastic, mean spirited. In the end, I still can't get the confirmation and I can't find a way inside RCI's website to get this issue escalated. RCI: if your customer can't get confirmation, why do you think they will book with you again?!

    RCI response

    Hi Rachel, we're very sorry to hear of your recent experience with us. Please email us at talktous@rci.com and we'd be happy to help. Kind Regards, RCI Customer Care

    2 people found this review helpful
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    Verified Reviewer
    Original review: March 16, 2023

    Listen to the reviews of RCI. If you own a timeshare, RCI is one of the worst to utilize to exchange. Rarely do they actually have what you want to exchange. And when they do, they fee you to the point where it's cheaper to rent a hotel/condo/Airbnb etc. Especially now with all the online on demand services. 1) Fee to be a member of RCI. 2) Fee to exchange your points/weeks. 3) Fee to combine your points if not enough (left over points from previous exchange are worthless without paying to add to your new exchange). And what is the absolute biggest scam - you cant view what is available to exchange even as a paying member unless you bank more points/weeks into the account. They are literally holding your account hostage to get more business from you. If you have to use an exchange, do your research because at RCI using your week/points could cost you potentially an extra $600 on top of everything. Worthless!

    RCI response

    Hi Sean, we're sorry to hear of your frustration with our exchange program. As a serviced based company,we do charge fees for our services. Please email us at talktous@rci.com with questions. Kind Regards, RCI Customer Care

    8 people found this review helpful
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    Verified Reviewer
    Original review: March 7, 2023

    I rented a condo from this company 3 months in advance. A week before arriving they sent me an email telling me it was no longer available. Rebooked me in a resort that was under construction. The new place was unacceptable. They offered a refund but ruined our planned trip. I would give them zero stars but that is not an option.

    9 people found this review helpful
    Verified Reviewer
    Original review: Feb. 14, 2023

    When I purchased my Vacation Village timeshare, I was told I could stay during my assigned week OR opt to exchange for points any given year. I've not traveled for the past few years due to Covid/special needs son. RCI is trying to charge me for points during those years and for automatically saving points I never asked to have in the first place. It seems they just keep changing their terms and you are stuck with them whether you are using their service or not. Quite the scam!!!

    RCI response

    Hi Michele, we're sorry to hear of your frustration with our exchange program. Feel free to email us at talktous@rci.com with questions/concerns. Kind Regards, RCI Customer Care

    3 people found this review helpful
    Verified Reviewer
    Original review: Feb. 1, 2023

    We have been members with RCI since 1998. We have kept up with all our renewal fees over the years. Due to COVID, we have 2 banked weeks to use. Our home resort is Orange Lake in Kissimmee Florida. We have to use at least one of those weeks this year. We are not on the point system. Our week is the 11th week, usually around the middle of March.

    We phoned RCI to get help in using up one of our weeks either before or after the 11th week. They put us on hold while they looked for some information and then we were cut off. We called back but could not get back to the original agent. The new agent told us our week is worth 22 points but we need 25 points to book for next year. This means that we would have to take points from our 2nd booked week in order to book next year leaving us with only 19 points for our other banked week (in other words, rendering it virtually useless).

    We would also have to pay another 600.00 dollars can. In order for them to perform their task. Not too sure why you pay to be a member and then pay to use their services provided by agents that are either lazy or hopelessly inept at doing their job. We will likely drop our membership as this experience has shown us that the only thing they are interested in is our money not in assisting, but they will sell you a good story to get you to sign up.

    RCI response

    Hi Rod, we'd like the opportunity to address your concerns. Please email us at talktous@rci.com and be sure to include your membership number. Kind Regards, RCI Customer Service

    4 people found this review helpful
    Verified Reviewer
    Original review: Jan. 31, 2023

    I have had Rci timeshares for over 40 years. I have 2 units. I pay 1600.00 a year for dues. Exchange fees of around 280.00. Every resort I go to any more includes nothing but a room that anyone in the general public can rent without paying the high maintenance fees. I am about to stay at Massanutten VA. Big draws, skiing, snowboarding, tubing all cost extra. Great indoor water park, cost extra, kids want to go Every day. A small fortune. Not even a discount for RCI members.

    If that isn't bad enough they are charging me 220.00 for the week to use normal amenities you get at any cheap hotel. Ex the swimming pools. This is ridiculous, rci lets the resorts charge whatever fees they want. Members get nothing included for all the fees they pay. This is the complete opposite of what the timeshare appeal was for my family. We used to be able to check into a resort and use anything and everything for free. This is why you are being replaced by Airbnb and Vrbo. Get control over the resorts I your membership.

    RCI response

    Hi Diane, we're sorry to hear of your frustration. RCI doesn't own or operate any resort that participates in our exchange program so we have no control on what a resort charges for their amenities. We do try to include extra fee info in our info when an RCI member books a resort through our exchange program. It is always best though to to contact the resort directly for their most up-to-date info. Feel free to email us at talktous@rci.com with questions. Kind Regards, RCI Customer Care

    8 people found this review helpful
    Verified Reviewer
    Original review: Jan. 31, 2023

    RCI is one of the biggest timeshare scams out there. I own four units on a weekly basis. I thought it would be a good idea to join so I could exchange. NOPE, you need to deposit weeks before you are able to search out an exchange resort (ripoff). NOW it's going to cost you even more money when you exchange the deposited week. Never, ever will I use these shysters. Not a care in the world for members, only their own pocketbook. They have ALL of the angles covered.

    RCI response

    Hi Silverton, we apologize for any confusion on how our exchange program works. In order to request an exchange, you first need to deposit your week. If you could request exchanges without depositing your own vacation time, the exchange system could not function effectively. To illustrate why, keep in mind that the exchange vacation you are requesting is only available to you after another RCI member has deposited the unit with us. Feel free to email us at talktous@rci.com with questions.

    5 people found this review helpful
    Verified Reviewer
    Original review: Jan. 28, 2023

    We have had RCI for a while now, not the best, however this last experience takes the cake. We had a trip planned for Florida, 3 weeks long. After week 2 our daughter called, going to hospital, she is pregnant but not due yet. Baby will be early they are going to have to take baby premature. I called RCI - to see if there was anyway we could get our exchange fee and points back. I called 3 times on our way home to Indiana. The first two times put on hold and after a while I was disconnected. Each time I had to explain situation again. 1st guy was kind and was going to try to do something, but I was disconnected, 2nd person I have no idea what she was doing, she just put me on hold and never came back, the music just stopped.

    3rd person, Gabbi, was her name. Infuriating and insulting. She says you made these reservations in May, our vacation was supposed to be Jan 14-4th of Feb. I say "Yes," she says, "Well you should of anticipated that your daughter could have this emergency." Excuse me...I supposed to anticipate this? First my daughter wasn't even pregnant when we made the reservations and second, how would I know that she would deliver premature? She must wake up in the morning and have some crystal ball. I asked to speak to a manager and then was cut off again. Terrible customer service. If I could rate zero I would. Member **.

    RCI response

    Hi Monica, we have just responded to your email. Kind Regards, RCI Customer Care

    5 people found this review helpful
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    RCI author review by Lisa Ann Schreier

    RCI is one of the largest brokers of timeshare properties in the world. The company was founded in1974 by Christel DeHaan, and they offer a wide range of timeshare options, from resort stays to partial condo ownership.

    • Part of Wyndham Worldwide Group: RCI is part of Wyndham Worldwide Group, which affords customers access to one of the largest networks of vacation properties to choose from, across six continents.

    • Global presence: Travelers interested in owning a timeshare somewhere far from home can find a property through RCI, which has affiliated resorts in more than 100 countries.

    • Guest certificates available: RCI members are allowed to let friends and family members enjoy their timeshare through an exchange, extra holiday or late deal.

    • Members only personal protection: Members of RCI are afforded cancellation protection should they need to cancel their trip, and they are allowed to switch or keep their points should they not be able to use their allotted timeshare dates.

    • Platinum Membership option: Customers who choose RCI have the Platinum Membership option, which gives them even more access to resort properties, better customer service and extra perks.

    by Lisa Ann Schreier Timeshare Advisor

    Lisa Ann Schreier has been involved in the timeshare community since 1998. She is the author of, ‘Surviving A Timeshare Presentation...Confessions From The Sales Table’ and ‘Timeshare Vacations For Dummies.’ In addition to her blog, The Timeshare Crusader she is also the lead timeshare advocate at Elliott.org.

    RCI Company Information

    Company Name:
    Year Founded:
    9998 North Michigan Road
    Postal Code:
    United States