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RCI

RCI
Overall Satisfaction Rating 1.53/5
  • 5 stars
    4
  • 4 stars
    3
  • 3 stars
    1
  • 2 stars
    6
  • 1 stars
    55
Based on 69 ratings submitted in the last year
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        RCI Reviews

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        Page 1 Reviews 1 - 10
        Rated with 5 stars
        Verified Reviewer
        Original review: Jan. 2, 2020

        I have been an RCI member since 2004 and have exchanged my week in many places like FL, Mexico, Rhode Island, Maine etc. My family loves staying in vacation ownership units because you have a full kitchen, washer/dryer, and amenities.

        5 people found this review helpful
        Rated with 5 stars
        Verified Reviewer
        Original review: Oct. 25, 2019

        I have owned timeshare in Vermont since 1984 and raised my family taking at least one exchange per year. We have been to the Caribbean, Europe, Florida, Mexico, Costa Rica, Colorado etc.etc. Staying in resort condominiums has saved us unmeasurable money but more importantly created memorable experiences for my family. Sure the fees have gone up but so has the cost to renting a hotel room. We feel that the $209 exchange fee for an entire week vacation is a great deal! Thank you RCI for the memories!

        13 people found this review helpful

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          Are you this business?
          Rated with 5 stars
          Verified Reviewer
          Original review: Oct. 24, 2019

          Just returned from a wonderful vacation in Newport RI. RCI set us up in a spacious 1 bedroom at the Newport Bay Club. Right in the middle of Newport Harbor with restaurants and shops nearby. The mansions were magnificent! Thanks RCI.

          7 people found this review helpful
          Rated with 5 stars
          Verified Reviewer
          Original review: Oct. 17, 2019

          We recently purchased a vacation ownership product in NH and signed up to exchange our week through RCI. It’s amazing how many places we can travel! We just booked a trip to Orlando for next year and all we have to pay is an exchange fee.

          6 people found this review helpful
          Rated with 4 stars
          Verified Reviewer
          Original review: June 26, 2019

          In the last couple of years we have experienced timeshare sales with Blue-Green, Diamond Resorts and Wyndham. As well as our own with Holiday Inn Club Vacations. One thing we hear the most is that RCI only offers 25% of its properties for exchange to other timeshares. And what was really bothersome on the sales pitch by Wyndham is they said the same. So if that is true who sees the remainder 75%? Who decides? From the reviews by the owners who are RCI members they do not seem to have much say.

          We always address the issues of the property that we are considering renting by calling ahead of time to check out. Location. Views. Age. Cleanliness. In our 3 1/3 years of ownership, we have had a couple of issues with cleanliness. The RCI rep has been helpful in refunds and rebooking. It would be nice to have access to their properties that are in sale which their website has. Our link from HICV does not allow access.

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          11 people found this review helpful
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          Resolution In ProgressRated with 1 star
          Verified Reviewer
          Original review: Feb. 14, 2020

          I had the misfortune of attending a sales presentation at the Grandview today; a timeshare company in Las Vegas. The presentation was to last 90 minutes, but they extended it 3.5 hours. And the agent kept saying he was making it faster than normal. The experience was unprofessional & makes no financial sense. When you add up the cost one is smarter to rent a hotel in Vegas & not be locked into a contract with yearly expenses. If you want a timeshare buy it on the resale market. You will pay half or less because people want out. This is not an investment.

          4 people found this review helpful
          Resolution In ProgressRated with 1 star
          Verified Reviewer Verified Buyer
          Original review: Feb. 6, 2020

          We purchased a week with RCI based on the sales peoples explanations and the original documentation they supplied (more was subsequently mailed to us two weeks later). Shortly thereafter we started receiving endless phone calls offering to "better explain" RCI's services. After a few questions we discovered all they really wanted was for us to spend more money to upgrade, 6,000$ a step. No real explanations of anything. Now it's been 2 years since we started our membership and we haven't been able to use it because of an accident which left me handicapped. But we did get a postcard inviting us to a seminar to better explain how RCI works. Right! We went, but it wasn't a seminar, it was a sales event, they wanted us to upgrade. After explaining my health problem they did offer to help us, at least offering to extend our unused points. That never happened, by the way.

          We explained my situation, my health problem, my inability to travel. We'd like to sell or rent as we'd been told we could when we purchased the slot. They answered that they had sold us a "break the ice" time slot that no one (except us?) would want. Just to get us to buy the membership! They wouldn't even try to sell or rent for us!

          We spoke to two different people while there and they couldn't agree on anything except for one. The people who sold us the membership weren't RCI employees and didn't know what they were talking about. They just worked for the local resort. WRONG! They identified themselves as RCI, at an RCI sponsored event, and were selling RCI product. RCI was responsible no matter who they claim these people were. RCI is all about lies, corruption, and do anything to make a sale. The only "so called" resolution they offered was for us to "PAY TO UPGRADE!" for 7,500$ a step! Avoid these shysters! Even the people steps above us complain.

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          2 people found this review helpful
          Rated with 1 star
          profile pic of the author
          Verified Reviewer
          Original review: Feb. 4, 2020

          I'll start by saying, my wife and I have been an RCI members since 1990. Since that time, we've traded our week numerous times for other locations and without incident, with one exception. Today (02/04/20), we traded our week for a vacation in Palm Springs, CA. When we received our confirmation, it read 'Thank you for protecting your vacation!'. However, we never chose the protection nor have we ever.

          When we called back to inquire about the confusion, we discovered that the new practice is NOT ask the customer if they want the protection and when asking if you approve of the amount you are being charged... they do NOT itemize the total charges. THIS IS DECEPTIVE, plain and simple. You are clearly given the option to choose vacation protection on the website when booking your vacation, why are you not given the same option when speaking with an agent? How many people have been unknowingly duped because of this OVERTLY DECEPTIVE PRACTICE?

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          8 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Jan. 30, 2020

          This company Distorted the product they sold us. They told us we could get a week. Even after another purchase, a $7,000 upgrade. We still could not get a week. We get about 2 days a year. We pay about $400 a month for only 2 days to vacation. This was supposed to be a more affordable way to vacation. The easier way to vacation. They were going to help us plan and help relieve the stress of planning vacations. But we spend hours on the phone just to get 2 days and half the time we can not get in where we want. Also, the units we have stayed at with RCI are not comparable to what you see at the presentation. And you pay extra for those.

          5 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Jan. 30, 2020

          I booked and paid for a vacation in PV mexico. A week after booked got a call and told we were unable to stay as hotel has a 1 in 4 rule. Was told there was a special department that worked with this. 4 days later when I call no one has been sent our case to handle. THey send me hotel names but not in PV. I am so disgusted with RCI PLane tickets have been bought and are nonrefundable. When I called today they told me it could be 3 weeks. So I am to wait for 3 weeks for a hotel that might not become available. You think they would take care of their loyal customers.

          12 people found this review helpful

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            RCI expert review by Lisa Ann Schreier

            RCI is one of the largest brokers of timeshare properties in the world. The company was founded in1974 by Christel DeHaan, and they offer a wide range of timeshare options, from resort stays to partial condo ownership.

            • Part of Wyndham Worldwide Group: RCI is part of Wyndham Worldwide Group, which affords customers access to one of the largest networks of vacation properties to choose from, across six continents.

            • Global presence: Travelers interested in owning a timeshare somewhere far from home can find a property through RCI, which has affiliated resorts in more than 100 countries.

            • Guest certificates available: RCI members are allowed to let friends and family members enjoy their timeshare through an exchange, extra holiday or late deal.

            • Members only personal protection: Members of RCI are afforded cancellation protection should they need to cancel their trip, and they are allowed to switch or keep their points should they not be able to use their allotted timeshare dates.

            • Platinum Membership option: Customers who choose RCI have the Platinum Membership option, which gives them even more access to resort properties, better customer service and extra perks.

            • Best for: Large families, people who want a luxury vacation property, travelers with a favorite vacation destination and young professionals with disposable income.

            by Lisa Ann Schreier Timeshare Expert

            Lisa Ann Schreier has been involved in the timeshare community since 1998. She is the author of, ‘Surviving A Timeshare Presentation...Confessions From The Sales Table’ and ‘Timeshare Vacations For Dummies.’ In addition to her blog, The Timeshare Crusader she is also the lead timeshare advocate at Elliott.org.

            RCI Company Information

            Company Name:
            RCI
            Year Founded:
            1974
            Address:
            9998 North Michigan Road
            City:
            Carmel
            State/Province:
            IN
            Postal Code:
            46032
            Country:
            United States
            Phone:
            (317) 805-8000
            Website:
            www.rci.com

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