RCI Reviews

I have had issues with RCI with a cruise purchase and not sure if we will ever use them again! We have called many times about issues with our cruise and it keeps being pushed back. We bought a cruise back in December, after they changed their format and we thought we were getting a great deal, turns out to be a horror show. I was sent an e-mail that stated we were going to get an all-inclusive cruise with an On-Board Credit with a Infinite Veranda Balcony.

I've been using RCI for about 30 years. The basic exchange product is good. But the website goes from atrocity to abject failure. 30 years ago a member could select a set of criteria and search. Now we have to do this type of search sequentially, wasting precious time. The site is ever more prone to glitches and failures when trying to search. The ability to rank resorts by guest ranking has been removed, leaving us with the recommendations of the site which, of course, promote the stuff they are trying to flag because users -- for good reason -- don't want it. If RCI only improved the website instead of cumulatively degrading it, it would be worth 5 stars.

In march, I was in las vegas. At the south point, they had people almost knocking You down to get you to go to the timeshare, we got in there. They took us to breakfast, sold us on what a great opportunity. This would be showed us some great models that were there on the property. They told us we would not have to pay more than $199 for a seven day stay if we went to other properties that were out of state. We might have to end up paying no more than $329 we also had one free week. One bonus week.

We are long time RCI members in good standing since 1989. RCI is losing business as customer service has plummeted with new owners(Hotels and Leisure). Resort selections are down at least 25% in recent years under new ownership probably due to resorts cutting out the middle man(RCI) and handling all sale in-house now.

We were told we were pre paying for 3 weeks in the Dominican Republic so we could bring our family the next time and had 5 years to use it. We called to schedule it at year 3 and was told I only had 2 weeks not 3. When I called back a few days later after they sent me the contract I was told I had 0 weeks and all I paid for was the membership dues, $5300.00. When I asked for a refund I got an email stating they would do everything via email so there would be a written record. I explained and all they want is to give me an extra discount in order to take "advantage" of what I've already spent, the $5300 + an additional $386 to get caught up on dues before they told me I only had 2 weeks.

My partner signed up with RCI last year and was told he can book hotels without any problems. He was also told that he would get points at least every year. Last year he paid a total of $1200. So for his birthday we decided to go to Vegas. We were able to book with no issues. Now 2026 we are trying to book Angel's Camp for our daughter's birthday. They are stating we have no points and we won't have any for another 2 years. So the hotel we wanted to book is going to cost $600. When asked about this they stated you only get discounts. I looked up the price of the hotel and it's $200 cheaper than quoted. This place will tell you anything to get you to sign up. Why are we paying fees with no points? Makes no sense. We decided to sell.

I have been a member of RCI for over 30 years. I own a very powerful week and still waiting over a year for the a property in Aruba. Because of the power of my week, I never waited more than 8 months for this particular property. It does seem strange that it's taking this long. I basically go there every two years and never waited this long. Not sure what's going on!

As a LOT of other reviews have stated; I do not recommend using RCI. I own a condo with Orange Lake/Holiday Inn and wasn't able to use my week the past three years. I didn't want to lose it, so I signed up with RCI. That's who Orange Lake tells you to use. I called and asked a lot of questions prior to making the decision because I was also considering just selling the timeshare. I saw that you could book Disney properties and when I called to confirm I was told that was possible. I made it perfectly clear that I wanted to use my points, but the truth is that you cannot use your banked points to book Disney hotels. Also, before you become an RCI member, you can search the website and see thousands of options. Just know that most of them you can't even use your points.

I have been an RCI member for years and I really feel like it's a bad investment. The fees are ridiculous and I can never find anything good to book anymore, so I haven't been able to use it in years. I have to keep paying to combine points/weeks, pay to roll over the weeks/points, and pay a yearly membership fee. There is never any good ocean view or ocean front properties. I can never find what I want or need in the right season. Rooms available in the winter in a place Like Canada (Banff) or Europe that snows is just not desirable when I want an escape from winter. I just booked my first trip to Hawaii and I used 53 points and paid 299.00 to stay in a "resort view" double bed room and it will cost 72.00 a day to park and there is a 40.00 a day fee on top of that which is a resort fee of some kind. It is just not a good value anymore. I am so angry and disappointed! I feel like I am paying a whole lot of money for crappy vacations!!

I have been a member of RCI for over 24 years. I don't believe the website and the issues have been addressed in that timeframe. It's one of the worst booking platforms that I have used. They also retired the mobile app so that is gone but no loss there as that was terrible as well. I just don't understand how you can have a network of so many properties while at the same time have such a terrible booking platform that crashes constantly, filled with programming bugs, etc. I'm seriously considering getting rid of my deeded property specifically due to the booking issues and nature of the site.