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Reviewed Nov. 21, 2023
15 years ago I would have given this company positive reviews. Over the last few years this company has been next to worthless. We're given the option of depositing unused points from our primary timeshare into RCI for a fee. It's next to impossible to use these points with RCI because of the limited availability of resorts in their system. And, the resorts that are more frequently available aren't the nicest. And, booking a week in one of their resorts includes a nonrefundable fee of $289 to deposit the points, then an additional $89 for points protection. This doesn't mean you can change the reservation to another week up to 3 times like you can with Interval International (II). This means you will forfeit the $289 if you need to make any changes to your reservation and the $89 will only assure you that you have points to once again go through the painful process of attempting to find somewhere to book within the time limitation of the points.
And then you're given the option of paying an additional $129 to extend the amount of time you have to use the points which are difficult to use. RCI has it down in terms of how to make money for themselves, but they have very little skill in terms of customer service and connecting travelers to positive travel planning and travel experiences.
Hi Sarah, we're sorry to hear of your frustration with our exchange program. Feel free to email us at email@example.com with questions. Kind Regards, RCI Customer Care
Reviewed Oct. 22, 2023
Stay far away from this company. I have had RCI for a few years and can never find a time to go away because there is never anything available. Only all inclusive where it cost a fortune. The staff is rude and could care less.
Hi Ronald, we're sorry to hear of your frustration with our exchange program. Please email us at firstname.lastname@example.org with your membership number so we can better assist you. Kind Regards, RCI Customer Care
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Reviewed Sept. 23, 2023
We recently had a very disappointing experience at the Privilege Mont-Tremblant–Voliere #2272 Sitelle 4. Throughout the week, we had to deal with persistant flies in the bathroom, despite our best offert to keep the window closed. Moreover, there was a consistant foul smell that permeated the room creating an uncomfortable environment all week. After emailing RCI specifying my problems were due to having to persistently put up with drain flies which are caused by sewage and filth as it’s where they lay eggs and breed and the foul smell we put up with all week caused by the sewage. It wasn’t pleasant to shower with those bugs flying around you!
At the beginning of our stay we asked for another condo and they say no that they were fully booked. They never apologized or tried to help or find a alternative and they never advised us of upcoming disturbing drilling noise. I truly believe RCI should take some responsibilities in cases such as this and also believe I should be compensated in some ways.
I used to think highly of RCI and now I find it worrisome to book again knowing that I am not guaranteed to have a peaceful and satisfactory vacation in the future. At this point I would have a hard time recommending anyone to purchase a RCI Timeshare! It wasn’t worth the extra $420 Canadian and my RCI points I had to pay for the week.
Reviewed Sept. 19, 2023
I made the mistake for falling for this tour. I explained the entire tour, I was not interested but was told, "Wait until the end before you decide," though I knew I wasn't interested at all. Finally, the end (almost 3 hours waisted I will never get back). The 'closer' swoops in (Kayla). She was so condescending and rude. I explained I was not interested THREE times. This was my first flight on 17 years because I have such anxiety about flying. She told me, I could always drive. WTAF? Drive from SC to NV? Yeah that makes complete sense considering I get one week of vacation. You're not too intelligent there Kayla.
Then she says, "Do you not understand how timeshares work?" **, I am from Hilton Head Island/Fripp Island. The capital of timeshares; the palace of timeshares. Yeah I know how they work. My parents owned multiple homes. Don't treat me like dog, I won't get up and walk out on you. I have better things to spend my inheritance on. It's definitely not with RCI. Scamming Company.
Hi Kristin, we appreciate the opportunity to clear up any misunderstandings you may have experienced.
RCI offers timeshare owners the opportunity to exchange their vacation time with other RCI members. We are not involved in the actual sale of timeshare property. However, RCI partners with affiliated resorts to ensure they are up-to-date on our policies and procedures. Feel free to email us at email@example.com with questions. Kind Regards, RCI Customer Care
Reviewed Sept. 18, 2023
During their initial pitch, we were assured this was not a timeshare program and it would be so simple to book vacations all over the world. That's laughable. Hotels are supposedly listed at an "exclusive member discount" but are actually higher than market price. When I reached out to them, they said since they specialize in deposited weeks, timeshares are the best deals... but I have no deposited weeks and they never explained what they were when we signed up. Anytime I go to book with 'points,' there is no availability. The properties that you can pay cash for look horrible and are not places we would stay if we didn't have RCI. So far we've had it for almost a year and haven't used it. They sell you a lemon and act like it's super easy to book the $699/week vacations wherever you want. But they'll be sure spam call you multiple time a day to get you to sign up for more stuff you won't be able to use. Save your money and sanity.
Hi Marie, we're sorry to hear of your frustration with our exchange program. Please note, RCI does not own or sell timeshares. We are simply a timeshare exchange company that allows owners of participating resorts or vacation clubs to exchange their vacation time with other owners. Please email us at firstname.lastname@example.org with questions/concerns and be sure to include your membership number. Kind Regards, RCI Customer Care North America
Reviewed Sept. 6, 2023
Many people have problems using timeshare but we have utilized our timeshare by exchanging through RCI. After the initial learning curve, we were able to stay in beautiful resorts in several of our chosen destinations. We are glad for all the wonderful experiences we've had by using RCI's exchange program. Recently, I had to reach out to RCI and the agent was very helpful and accommodating.
Reviewed Sept. 5, 2023
I have owned timeshare since 1993-1994 and basically I've had RCI since then. Over the years, RCI has made it impossible for me to exchange my weeks to the point where I am so disgusted and just ready to cancel my membership with RCI and just go to my home resort in Vegas each year. In the past, I had access to endless destinations. Now my access is very limited and many of these destination are now categorized as "Exchange Plus" which requires RCI members to pay nearly 3-4 times more to exchange into a resort. That's just unacceptable!!!! So potential new members, do your homework. Ask questions and don't allow these salespeople at these resorts to con you into buying timeshare unless you have additional liquid income lying around to pay the additional fees that you will be charged by your home resort and by your exchange company RCI.
Fed Up With Timeshare and Timeshare Exchange!!!!
Reviewed Aug. 24, 2023
I took over the RCI membership from my Mom. Thought it would be a great idea to bank our week in Cabo with them so we could stay somewhere else. But what I'm seeing available is mainly hotel options, nothing compared to the resort. And options are very limited as to when and where you can stay.
Hi Dennis, we're sorry to hear of your frustration with our exchange program. Feel free to email us at email@example.com with questions/concerns. Be sure to include your membership number. Kind Regards, RCI Customer Care
Reviewed Aug. 18, 2023
The entire time I was at the timeshare presentation, the sales rep practically made me feel broke the entire time. He was in disbelief that I hadn’t done much traveling and kept asking me stupid questions like “what’s stopping you from traveling”. When I said money is tight they basically kept telling me how good of an investment it would still be to get a membership thru them. Then Alexander kept trying to make me do the math on my own about how much I think certain vacations would cost in certain areas and when I’d take a guess he would make me feel stupid like “seriously that’s how much you think you’d spend” and I’m like I don’t know I’ve never been YOU tell me how much it costs wtf???
Alex had good intentions but definitely came out entirely wrong because everything he was saying was about how I should be able to afford what they were trying to sell me. Even got his manager involved to try to sell me a membership but when I refused for the 1000th time they both just left lol, no goodbye or a nice to meet you, just up and left the table and I saw my way out. 1 star service.
RCI offers timeshare owners the opportunity to exchange their vacation time with other RCI members. We are not involved in the actual sale of timeshare property; nor do we employ resort sales staff. If you let us know at which resort/vacation club you attended the presentation, we'd be happy to forward them your concerns. Kind Regards, RCI Customer Care
Reviewed Aug. 14, 2023
I will admit that buying a timeshare was a mistake, and using RCI to take advantage of that investment just made it worse. We were on the points system, and based on their catalog using our 75000 points should have resulted in several vacations a year. But in reality, we were never really able to use it because RCI would just tell us that everything we wanted was booked up. EVERY TIME. So points would expire or we would pay to extend the points, but we could never really use the points. Meanwhile if you called the resort you were trying to book with RCI, for the same time period, they would tell us that they have plenty of rooms available. So basically RCI just lies to you to keep you from using your points. TOTAL SCAM.
Hi Paul, we'd like the opportunity to further address your concerns. Please email us at firstname.lastname@example.org and be sure to include your membership number. Kind Regards, RCI Customer Care
RCI author review by Lisa Ann Schreier
RCI is one of the largest brokers of timeshare properties in the world. The company was founded in1974 by Christel DeHaan, and they offer a wide range of timeshare options, from resort stays to partial condo ownership.
Part of Wyndham Worldwide Group: RCI is part of Wyndham Worldwide Group, which affords customers access to one of the largest networks of vacation properties to choose from, across six continents.
Global presence: Travelers interested in owning a timeshare somewhere far from home can find a property through RCI, which has affiliated resorts in more than 100 countries.
Guest certificates available: RCI members are allowed to let friends and family members enjoy their timeshare through an exchange, extra holiday or late deal.
Members only personal protection: Members of RCI are afforded cancellation protection should they need to cancel their trip, and they are allowed to switch or keep their points should they not be able to use their allotted timeshare dates.
Platinum Membership option: Customers who choose RCI have the Platinum Membership option, which gives them even more access to resort properties, better customer service and extra perks.
RCI Company Information
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- Year Founded:
- 9998 North Michigan Road
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- United States
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