RCI Reviews

I have been with RCI approx 12yrs. My previous issues have been the fact that they charge for unused points... Live and learn. My complaint is that I had to cancel a reservation. It's unfortunate but situations do arise and plans have to get changed. I cancelled 5-days prior to my check-in date. RCI WILL NEITHER REFUND NOR CREDIT my charge of $99.00! They say they have a 24-hour 'grace period'. I feel this is a major RIP-OFF to consumers and extremely bad business practice. I have contacted them by email, customer service and 'blabbering' supervisor. I was told "they have to keep the lights on" in order to provide their service. Well, RCI, my lights need to be on as well!! BUYER BEWARE.

We see no reason to sign up for RCI except to give the company money. We are new members who tried to use RCI for the first time. We wanted to visit El Dorado Suites, Riviera Maya, using our exchange. Through RCI, we have to pay a $399 fee for a mandatory 7-day visit. RCI requires we also pay a $2500 "Mandatory all inclusive" fee for the El Dorado. So that's the cost of our RCI membership, plus a $399 fee, plus a $2500 all-inclusive fee. Curious, we logged into El Dorado's home page and found we could sign up for the exact same vacation, not using RCI, for a total cost of $2200, also all-inclusive. So the all-inclusive fee alone is more than the actual cost of staying at the El Dorado Suites, without having ever met an RCI salesperson.

I've been a member of RCI for 7 years. And got sucked into changing weeks to points. Let me tell you. You pay for the right to use a room for a resort for a week. And with points, you have better options. And with a Platinum membership, it gets a lot better. Wrong! Wrong! Wrong! The most unfortunate part of deciding whether you are getting a timeshare or not, is while you are on vacation. You're in good spirits. You're enjoying your vacation, and want more time. In comes the timeshare rep, and makes it sound like a wonderful investment. It affords you the ability to vaca in nice unit. You're planning to go in a vacation at least once a year, so why not do it in style? If the person reading this has already bought a timeshare, ugh! Sorry. Welcome to the club of regret. If you are still considering, let me tell you why you don't want to get trapped, and I mean that, trapped in this timeshare web.

"Join in the Festivities and Celebrate Vacation Village Resorts' Anniversary with a Complimentary Vacation! OFFER EXTENDED. It's not too late to join the party, take advantage of this opportunity to celebrate Vacation Village Resorts' 35 year anniversary before it's over! As part of the celebration, RCI® subscribing members can receive a complimentary one week stay by simply booking your next vacation into select Vacation Village Resorts and paying a $149USD internal exchange fee with no Points required.* Act Fast! Must book by 4.30.17 with travel dates through 2.28.18."

I have been an RCI member for a long time now. Not only do they fee you to death, there are fees for everything, the value of the points is ridiculous, and it seems, I can never use them for what I want to use them for. This last time (and not the first time I have had issue, just the first time I decided to complain), I attempted to use some of my annual 80,000 points for car rental. Well, it seems there is a "glitch" in their system that doesn't show my points. The rep acknowledged that they know I have points, but I cannot use them right now, but she will be glad to book my rental for cash, and RCI will reimburse when the "glitch" is repaired and show my points. Of course, I told her that was not going to happen.

Someone call an IT professional for this company! Good luck with their website. Every time I look for something on their site it tells me they are having technical difficulties and I can't get in. But the icing on the cake is when you do want to book something you will find it unavailable. Get ready to find only lint in your pockets because this company will clean out your pockets with all their fees! It only works well if you pick a (non) all inclusive, go last minute and you don't mind staying in a dump. So what I am saying is they definitely know how to ruin a vacation. I can always find a vacation cheaper on websites like cheapcarribean.com. RCI members get put in the dumpiest rooms which are not easily accessible to amenities.

We recently stayed at an RCI timeshare with family and friends. We signed up for a three bedroom unit that sleeps 10 (8 privately). One of the bedrooms was large enough to fit a family of four. That is what was advertised. What we received was two units joined (which we didn't have a problem with) but they slept 6 privately. One unit had a queen size bed and a pull out couch and the other unit had a king bed with a pull out couch and a room upstairs. But the room upstairs had two twin beds. It was a kids room. It was the size of a small attic. We brought this to the attention of the hotel front desk, but we were told this was an issue with RCI and that the hotel was completely booked. My family member is the one who has the timeshare. I do not feel we received what was advertised and they should get points back. I will never stay at an RCI timeshare again.

I want out of my RCI timeshare. I think they should be shut down. They are a bait & switch business. Please any know of a way to get out without ruining your credit. I wish I had read these reviews 4 years ago when I bought into this timeshare which I have never been able to use. I received a call last week from their RCI travel packages offering me 2 cruise and another resort stay. I went over in full detail that I wanted the 2 cruises to be Hawaii at the same time for my husband and I and another couple. The supposedly manager was even helping me price it out per couple. He told me I could gift the second certificate to my friends. My husband was on the other line and ask if there was anymore charges the manager told us no. I was told to call back the next day and they would get me set up with booking.

Can't get any response via e-mail after multiple attempts. I have tried three times to contact customer service to have a simple question answered. All that I have received in response is the automated response indicating that they have received my email. I have checked my spam folder to make sure it isn't getting re-directed. We have had very mixed results with RCI on other issues, but this is beyond ridiculous.

Vacation Village at Bonaventure - We gave them 2 hours of our time. They wouldn't take no for an answer. Juan understood we weren't buying RCI but the pit bull lady wasn't letting it go. Only when my husband finally said we're done and told them they needed to honor their part by giving us our so called gift for sitting through their presentation did we finally get out. Very, very, very pushy and very rude. Never again.

Our first experience was not bad. Not good by any means, but not bad. They pretended to be helpful, and to care but were quick to point out that everything that we were told when we were sold our timeshare was a lie. Shocking. Even our contract, which we read, was not valid. Because NOWHERE in our contract did it even mention that we would be required to pay RCI annually in order to even use our timeshare. Awesome huh?

The best way to book - Call with your vacation number (if possible). I usually don't! Know what and where you want to go. You have to call at least 3 months out, 6 is better. But I have called in two weeks out. Your dues have to be paid and your maintenance fees before your booking date. I usually pay them at the same time I'm making my reservation. I hated this company until I learned how to use it!

We are RCI vacation club members but have not used the club points yet. I tried to login to my account and could not login so I call customer service for help. I was told that my membership was canceled as of June 2013. I said how could that be because we were never notified of when the fee was due. They said they notified me via email several times. I asked for verification of the email address which does match my current email. I asked if they called or sent a letter, no they only use email. Notifying only via email is very unreliable. People do change email addresses from time to time. If in fact they did notify me via email I never received them. You would think they would send a letter or call. We also belong to Interval International and have never missed our dues because they send a bill once a year.

I know many people are not happy with their membership, RCI charges so many fees. When you transfer your points that are expiring from Wyndham to RCI there is a fee. If your membership allows less or more than 7 nights you pay a housekeeping fee. When you arrive at the resort, you pay an exchange fee, a protection fee that they don't mention to you, they just bundle at the end, and if you are allowing a guest or your son who is not on the deed, you pay a guest fee. If you book an all-inclusive resort YOU CAN NOT use your points towards it, you will be paying those nightly or weekly fees to the resort, and all-inclusive ONLY includes meals and drinks, it does not include your flight. Oh and if you make the reservation by phone there is an extra fee. It's cheaper booking online, I am not 100% if that has been changed but as of Dec. 2016 you paid $10 more when booking through the phone. As you see, there are fees for everything.

We found these scammers on Craigslist, offering a one night hotel stay with a bottle of wine, chocolates (from the Dollar Tree!) and a rose for attending a seminar. We have done these before so we knew what we walking into. (Just wanted the free gift.) Upon arrival we were asked if we could come back in the morning as there was probably a two-hour wait (because people weren't buying fast enough). Turns out it was less than a ten-minute wait. The first hour was entertaining as we just messed with the guy, but as the second hour commenced and all he could talk about was himself it got less and less fun. He kept referring to "points". As in we'd need 149000 points for such and such a stay. Then he'd look at us like we should be really impressed!! Wtf. We had no idea what a point was worth... he never did give us any actual dollar amounts.

Used our timeshare at Grandview at Las Vegas last week to find in addition to being charged an increased exchange fee, the RCI magazine (their advertising vessel), an upgrade in membership to get access to wider inventory, fee for non-owners to use the unit and a charge for not using points last year, they tacked on a charge for internet and room safe that we did not use. They truly seem to be nickel and diming us without any restrictions. This one-week of vacation that costs significantly on the onset now costs much more than can be gotten without being an owner. Where did the advantage go? The whole premise stinks.

Spoke to Tracy in customer service. She is a "supervisor". She did not listen to anything I was saying but kept interrupting me in mid sentence. I guess she decided to get on the offensive before I could explain my problem with RCI. All Tracy did was get me on the defensive, I guess she is trained not to answer any questions. I eventually got tired of being interrupted and hanged up.

Flexibility is the key to successfully using RCI. If you want a specific place at a specific time you will likely be disappointed. If you are flexible it can work well. I have two weeks not points. I own at a specific resort in the Bluegreen system. I have flex time. I call 12 months in advance and pick a week. RCI has a calculator that shows me the value of each week so I get a week that has the most value. Originally you did not see properties more valuable than yours. RCI changed and assigns a value. You can for a fee combine points to get better and if the exchange is less you get to keep the excess points. I have been to Galveston, Santa Fe, Hawaii, Spain, Massachusetts, New Hampshire, Carolinas, Utah, Sedona.

This place is literally filled by maggots of the Earth. I hope that anyone prior to buying into the vast amount of lies that everyone at this place spews reviews this. NOT only is the free cruise that is suppose to come whether you sign up or not FILLED with loads of excess fees which everyone in that place knows of and hides away from but their point system, availability, and fees for worldwide reservations far surpass the actual cost of the reservation from the direct resort/hotel. Me and my husband thankfully but still arrogantly signed up for a 1 year package at about $1K and we have both wiped our ** with it.

We had the unfortunate experience of taking a room at Vacation Village in Weston Florida. The room was offered by the Florida Visitor's Center and Royal Seas cruises, and was basically given to us for the cost of the room taxes only, provided we listened to a Timeshare presentation from them. This all came to us by phone after committing to a cruise on Royal Seas. The allure of the room and our boarding passes being given to us at the presentation was enough to make us commit to the presentation.

I have experienced almost everything so many other people are experiencing. I am still paying for membership and loan payment but have not yet reserved a vacation. I am so frustrated and so angry that I didn't review sites like this before suckered into this scam. Please Please Please... I hope to get together and STOP this company from doing this to other people and at least get our money back by hiring a law firm as a group. Let's stand up for our loss.

When I checked into the Hard Rock Hotel in Cancun, Mexico RCI did not tell me that there would be an additional all inclusive fees of $5000.00. There was only me and my daughter who is 11 and they would not check me in until I paid the $5000.00 all inclusive fees. I do not know where that came up with that figure. I would have booked Sunwing if I had known that I needed to pay an additional $5000.00. I had to then spend another few hours to find another resort that was not an all inclusive resort which meant I had to spend another $1400.00 for a another resort. When we flew we also did not fly direct to Cancun. We flew through Phoenix, which Sunwing flies direct. Do not book an all inclusive with RCI. They do not tell you that there additional fees. I found that very unprofessional. They are scam artists. This really put a damper on my vacation and was not a good start to my vacation.

My wife and I are long time owners of timeshares and deal with RCI. We have one reoccurring problem when depositing our week every year. There are 6 windows of trading power at time of deposit. 14 days 45.0%, 15-30 days 60.0%, 31-90 days 80.0%, 91-180 days 90.0%, 81-270 days 95.0%, 271+ days 100.0%. We always deposit in the last 2 categories 95 to 100%. Deposit trading power at the highest is 40 then they deduct for the time you deposit the week. Adjustments are made for type of unit you have, the week you own, how many bedrooms, etc. Our timeshares that we own are all 2 bedroom Gold Crowns that have great value, but we have never received more than 28 trading value at the time of deposit.

In Sept 2013 I purchased a foreclosed timeshare from TLC - San Diego. In the transaction I paid $373 towards RCI fees in Oct 2013. The sales agent informed me that it was RCI 39600 Points per year and I could use my points each year or save them and use up to 3 years of points at a time. Lie. Then I was told that the RCI Platinum membership was only $99 per year thereafter. Lie. I should have had at least 3 years of RCI for $373 at $99 per year. I was told that if I didn't use my RCI points for the year, I didn't need to pay the RCI membership. Lie.

In February of 2016, I started a search for the Disney's Animal Kingdom resort for February of 2017 to celebrate my grandson's 9th Birthday. I had two units to trade and asked for two rooms. I was told that planning so far in advance, there should not be a problem. A couple of months later, after receiving notices that they were on it but nothing yet, I called and updated the search to any Disney properties in Florida and was told again there should be no problem. But they were only looking for one unit and I couldn't get two even though I paid the $229.00 fee for two with 128 trading power. What the heck? So having so many of us I asked for at least a 3 bedroom.

RCI is a scam. They take advantage of timeshare owners who pay exorbitant fees to have a timeshare and have limited choices. RCI promises to help by providing options to trade weeks and/or points to get a vacation that fits in with the needs of the member. Unfortunately, they charge hefty fees for the service and provide NO customer serve when it is needed. Timeshare owners deposit weeks in the bank at RCI, only to see the value depreciate and eventually expire. RCI will charge fees to trade deposited weeks, will give very limited options for trading power, and will not help the consumer who finds nothing to trade for.

Timeshare ownership through RCI can be very good if you understand what you can and cannot do through RCI. When you go to a timeshare presentation, What you are told is 90% incorrect (lies). You cannot get what you want when you want it, most of the time (I do not care what they say). You also need to book early to get the better places when you exchange your points. There are great bargains through different sales and the "Last Chance" opportunities, but you need to understand that they are selling excess inventory weeks. There are many overbuilt areas (Orlando, Las Vegas, Massanutten, Poconos, etc.). You can get weeks here at very low costs ($200 to $300 per week) pretty much all year long. If you can vacation in June or September, you can get great places that will be totally booked during the summer.

I went to put in a new search request today for my daughter's wedding present. Last month I paid my maintenance fees and upon advise of a RCI representative I deposited my 2 bedroom as two one bedroom units. Now I have been told that I need to combine my deposits for $119.00 in order to have enough trading power to search for a 2 bedroom. It used to be 2 years. I think they should let deposits be combined when and only when the search request is confirmed. Why spend the money and have no search be found and then you are stuck with using those deposits within one year instead of two years. Look very carefully before you deposit anything with RCI. I know I will not be using RCI anymore!

RCI's business practices include outbound cold calling without qualifying the recipient. When I and my colleagues answer phones at our business, RCI callers simply hang up after we identify ourselves as a business. This would be acceptable every 2-3 months, even every month. We receive these calls every day. I wish I were exaggerating. This is disruptive to the business day. I'm writing this from the perspective of my role, which is customer service. This review comes after more than two years of these calls. No attempt to remove ourselves from RCI contact lists has been successful. I write this with the slim hope that RCI will take notice and stop this business practice.

This company charges you $124 for an annual fee. If you do not renew it during the year that you cannot use your timeshare (even year in my case), they charge you a $300 reinstatement fee AND the $124! What a rip off! Their properties are marginal at best and their telephone customer service is horrendous. I will never do business with this company again and make sure anyone I know does the same.

Website is very slow at best; often just does not load. When it finally does and you spend time selecting resorts to search for, after filling out the form, it freezes. Hours of available tech help are very limited and if you manage to get someone on the phone, they look at the very same slow, cumbersome system you look at. They have no better search capabilities than the public and publicly admit that their website is horrible. Reps have also told me "not to bother" searching in some geographic areas because "You'll never" get an exchange there. Consequently, we never manage to exchange our week and if we cannot get to it, we just waste the week, while annual fees go up every year. Our resort, a Gold Crown has told us nobody will buy our unit and we shouldn't bother trying to sell it, because it won't sell. Worst purchase we ever made. Save your money and use an Airbnb or even a hotel.

RCI was very helpful and friendly at first. Since they sold the company to World, there have nothing but problems in getting a week booked, having the week available, and being able to use it before THEIR date ends. Every time I speak with a person from RCI the first thing out of their mouth is MORE MONEY. I will never recommend this company to anyone. When my membership expires, it will NOT be renewed. RCI IS A TERRIBLE COMPANY AND HARD TO DO BUSINESS WITH.

My aunt had a timeshare with RCI for years with a fixed week in the Poconos in PA. When she passed away a couple of years ago we found the paperwork. My mom had no interest and was going to call them and tell them they could have it. She mentioned it to me and eventually I was able to get ahold of a local rep who totally schmoozed me into believing this is fantastic. Long and the short of it... I transferred the account to a points account ($2000.00) and was told I could use it at any Wyndham hotels and all of the places listed on the website. Turns out there is a lot you can do on the RCI website but very little of it allows you to use points. So here I am paying two timeshares (oh yea icing on the cake the sales rep "gave me... for free" a 2nd timeshare that had just been foreclosed on so now I have to pay two annual fees and get twice the points that I can't use.)

RCI IS A TERRIBLE company. All they care about is $$$$... Calls go unanswered or they will call you back (NOT). You have to leave your info and wallah... No calls returned. Tried to book my 2017 vacation with Divi Resorts in Aruba (we own a timeshare with DIVI) yet since I did not book it 12 to 13 months in advance we are only given points... This is such BS. Not one phone call to let us know in advance it's time to book it... Yet when I call Divi, they explain if we were NOT an RCI member, Divi will call us in advance. Never had issues with Marriott. Been with them for 20 years. Just a 30 minute call and boom... It's all a done deal. Vacation booked and no restrictions, no excuses and no garbage.

Purchased a timeshare "points" today from an RCI program. Came home, called RCI to confirm what we were told was true. Multiple things are very UNTRUE... confirms our suspicions that timeshare sales is corrupt. We were lead to believe the sales guy and his "manager" were truthful and respectable "people oriented" sales people. Very disappointed. Called a close relative who has timeshare... same basic stuff... It's never what you think it is. Just go use your money on something that you know is true. Regardless how sweet it all sounds... there's too many things that will not be true so as much as you want to believe you're getting a deal... you're not. Leave. Walk away. Cancel. I know... You might think we're being negative but if you don't trust us go trust them. Good luck.

PLEASE, PLEASE do not invest your hard earned money with this company! They are a complete rip-off! If you read the post from Ann of Vernon, NJ from late June... they did they same thing to my family except it was for Hilton Head Island... So yes Ann, they get away with it in the states. We cancelled our membership in writing, twice! Only to find out that they rented our DEEDED unit to someone else! The management company will not help us out, RCI needless to say no, says there's a form you have to fill out for cancellation, which we NEVER received! DO NOT PURCHASE ANYTHING FROM THIS COMPANY! And Ann if there is a way you can contact us we would be happy to join you in any lawsuit. We have also contacted Nina Pineda of Ch 7 news.

I have bought into the Cruise/Resort Stay package, yrs. ago. Took a wonderful ocean view cruise. Then just before my resort stay was about to expire, RCI called me and reminded me that if it wasn't used it would expire and did I want to book while they had me on the phone! That's great service I think! Could I have gotten a better deal, maybe? The 2nd time I went through the cruise line directly, and was pleased to find that I was giving the repeat passenger perks even though the 1st time I booked through RCI! Resort was at a Wyndham Patriots' (I believe) in Williamsburg, Virginia. Very nice, 2 connecting condos because the unit's accommodations were for 4 and I travel with 6. That was 5 to 6 yrs. ago. $1,996 I think.

In February 2016, I called to book St. Maarten for 2017 and was told nothing was available, but they would put me on a search list for the exchange fee of $229 and that I would get monthly updates regarding my search. Updates never happened. A day after, I finally got an automated update that they still haven't found anything. I called a representative. I was told that RCI had Tradewinds in St. Maarten, but it would cost $279, plus $1000 per person for the all-inclusive.

A cost to pool and a cost to use points pooled - Sounded like RCI would provide the opportunity to literally see the world. Come to find out, the points that you pay dues on, will cost you more money to place in RCI and then money to use the points for your RCI stay. This means you can pay for your points two to three times over, just for a week long stay. Don't fall for the RCI scam!! Plus, they never stop calling. Best way to get rid of them is get a new phone number!

Please, please, save yourselves unnecessary headaches. Avoid RCI at all costs, no matter how slick their presentation is, how much pressure they apply, or how much they offer you. If it sounds too good to be true it's because it is. We bought into the travel points system. We spent over $2,000 to buy 50,000 points. Without email notification, a letter, or phone call, they cancelled our membership. When we called to ask why our membership is cancelled, we were told that we would have to pay an Account Reactivation fee of $500 and a renewal fee of $150. However, even if we did so, we would have no points. We're OK paying a renewal fee to get our points back. But they won't allow us. When asked for a refund on the unused points, they refused us, stating that our contract is not directly with RCI, but with the resort. The resort says its with RCI. It's a complete scam.

RCI sent out emails to my husband and me saying get a vacation for $249.00 to Mexico, Las Vegas and other places. I found a location that I was interested in (El Dorado Royale). I went online, found the place and dates and place a hold on the vacation for 24 hrs. It said there is a 3% State Fee, which I was okay with. The next day I called to book with an agent. I gave the agent my credit card number and booked it. I asked if there were any other fees. He said no. He reiterated that it was an all-inclusive.

My wife and I have a club membership at an all-inclusive resort in Mexico. When we first signed-up for our membership we were also given access to RCI plus a single vacation week with them for a deep discount price, which we used in the first year of our membership. Since then we began to have unwanted problems with RCI such as badgering telephone calls sometimes every few hours. Our Mexican resort changed its vacation club affiliation to Interval last year, and because we are club members we now get to use Interval as part of our membership. Unfortunately, ever since last year RCI has become extremely aggressive in trying to contact us and trying to sell us vacations through them. We have repeatedly told their sales reps and their management to quit calling us, as our resort has gone to Interval, and RCI will refrain from calling for a week or two and then start with their harassing phone calls again.

Wish we had found reviews here first! Have purchased on the points system in Florida and after having the huge fake sales pitch and upgrading to platinum - $$$ later - seems cannot even book in the low season 8 months away!!! We have enough 'points' for 3 weeks+ but our 'base' is unavailable. For the amount of money spent we could book 5 accommodations for 3 weeks for the rest of our lives... I am very interested in taking a class action against this corrupt company as mentioned by another complaint on here!!!

We started to use RCI for timeshare exchange in 1993 but inventory was scarce and we traded a gold star unit at a number one Orlando resort and only got very poor accommodations so we stopped using RCI. The company changed their policies and we rejoined in 2001 and were able to exchange our prime unit for several weeks which made it acceptable. Now we are locked into a five year contract and they dropped our value on our unit so low that we can no longer exchange for anything comparable or for more weeks. Plus. And I think this is illegal - RCI gives us so many points for our unit but then charges the person that exchanges for ours double what they gave us - very bad company.

On September 1, 2015 I booked a 2 week stay at a resort my family has stayed at every summer for the past 15 years. The reservation was confirmed for August 27, 2016 - September 10, 2016. I have the confirmation email that arrived on September 2, 2015. Yesterday, June 23, 2016, RCI calls us and says that they have cancelled the first week and are claiming that there was an inventory error. I have booked with RCI for years into this same resort and you can't book and get confirmation unless there is inventory available so I have a real difficult time believing them. This resort is always in high demand in the summer, which is why I book a year in advance. And now, less than two months before the planned vacation, we have no ability to use RCI (nothing available) and there is no way to stay at the resort. This whole situation seems fraudulent.

I have a prime week spring break in Orange Lake Resort next to Disney World that I wanted to trade for another location for one year. After signing up with RCI and being told there should be thousands of resorts that match my criteria WITH HANDICAP INCLUDED (Don't believe this), I have not been able to find anything unless it is off season and snowing there! I gave up a beautiful unit in prime time area and prime time weather that I can not retrieve! My husband is handicapped, and RCI has recently DELETED THAT CRITERIA from their search, so you can not longer search for a handicap unit. I was told today that to continue my search I will need to sign up with RCI for another year to try to find a match. They wanted me to sign up for another 3 years, which I declined. Why would RCI delete the HANDICAP SEARCH CRITERIA, I DO BELIEVE THIS MAY BE DISCRIMINATION!

We were sold a cruise package one year ago and having committed with our initial deposit we have had nothing but hassle ever since. Demands for money, we did not agree to, almost impossible to speak to anyone and when we do they just keep increasing the price with no logical explanation. What started out as £1,500 has now escalated to over £4,000, it is frightening. My advice avoid this co. like the plague.

Discontinued RCI in 2016 as we were not pleased with the services - difficult to trade, whole lot of BS. So we have a DEEDED Divi Property in Aruba. When we purchased - "All you have to do is show up," and that was the case until now. SOMEHOW, Divi and RCI are attempting to scam us out of our week because I didn't notify RCI 13 months ago that we wanted to use our own timeshare. Why on earth would I have to ask permission of them? I deliberately did NOT renew, the contract expired in November 2015 - what possible reason would there be for me to reach out to RCI? NONE!!! So now, somehow this has come to light - and we are given the BS story that the points are still on our account, but that unless we renew no one can tell us if they have given my timeshare to another consumer. Even if they had - why would their $200 transfer trade fee trump my ownership? Answer is it never would.

A couple of months, prior to getting married, we were told that to do to add my spouse onto my account we needed to send a copy of the marriage certificate. We did that. Then we were told to send a letter we both had to sign. We did that. Then we were told it had to be a letter with both account numbers. We did that. Now we are told we have to have my deed changed to add the name of my spouse onto my account.

I purchased "certificates" from RCI then booked a cruise for Alaska on Celebrity Millennium. I had been informed upon my purchase of all the "wonderful perks" I was getting by booking with RCI. Not only did I find this to be a dishonest statement, I was overcharged by no less than $3000. My "perk" was to find out that there are no "perks" as a cruise line offers and the representative at RCI states that even though the pricing for this cruise is less now, I purchased it last year at the best price last year with no perks. I have no idea why ANYONE would do repeat business with this company and I would strongly encourage any FIRST TIME CRUISER (as am I) to contact the cruise ship directly and book. You will avoid being screwed over at great financial cost!

We have been RCI points members for 7 years since we signed up as a timeshare owner with Divi Resorts and opted for the RCI points program. This is all a scam to swindle innocent vacationers out of their money. We were promised an array of inventory around the world and RCI would deliver, which was a huge LIE. What they didn't make clear was that RCI membership fees continue to raise each year, expensive exchange fees and low-quality inventory is what you will receive. We decided to end our membership with RCI after years of disappointing service and that caused another host of problems for us. Apparently, RCI already gave away our home week since we missed the 13-month reservation window and Divi Resorts cannot provide us with reservations for 2016 because of it.

I have been a member of RCI since 1988. In the beginning I traded timeshares a week for a week red time - it was easy - no problems. Then Wyndham Resorts has taken ownership and changed week's ownership to points ownership terrible. They have changed the rules. They valued our timeshare so low now. We have to combine weeks to go anywhere and pay add'l fees. Inventory for decent resorts is extremely low for us now. We also have to have our resort bank our weeks which they can't do 2 years in advance RCI rules which lowers our trading power. They are expensive because they have a trapped audience. The point system is flawed.

My wife and I spent over $1,100.00 for resort and hotel certificates through RCI travel in 2014. We had used one of them for a resort and one we booked but could not follow through with. Of course we had no insurance so that option is gone. We have tried to book a hotel, (we have 3 certificates remaining). Where we wish to stay had only 2 options one of which included Super 8 motel with NO discount. I was informed that the booking agents have real-time access to rooms and that the information on the RCI travel website lags for at times over 24 hours. I asked for a refund and they refused telling me that I had already used some of the certificates and no refund would be given.

At the end of last year (2015), I requested, completed and received confirmation from RCI that my membership was terminated. Or so I thought. Recently, I was informed that RCI had sold my timeshare in August 2016. So I contacted them and asked why they would do that. I was told by a not so pleasant customer service(?) person that I was out of luck for 2016. He claimed that RCI must have sold my week before they processed my request to end membership. He then informed me that I would receive no compensation for it whatsoever from RCI because I had forfeited everything when I quit RCI.

RCI SUCKS! On our first reservation we tried to do a simple hotel booking through them and they royally screwed it up. We had requested a 2 bedroom suite in Peoria, Arizona at the Holiday Inn Express and Suites. On the site it said 2 bedroom/1 king but did not mention what the other rooms bed configuration was. We weren't sure if that meant 1 king in each room or 1 king total so we called RCI to confirm. The agent said "yes, one king in each room", but to make sure she would do a three way call directly to the hotel to confirm. The hotel confirmed the room configuration as we had wanted which was 1 king in each room along with a queen sleeper sofa. My parents and another couple, all seniors, were to occupy the room. We asked the RCI agent if we could book the room over the phone and she directed us to the website.

I normally don't write reviews, but joined this site to review this company specifically. We stayed at an RCI resort several years ago thru some friends of ours and RCI has been stalking me ever since. I have made NUMEROUS requests to get removed from their call list and they rudely hang up as soon as I do. They call my cell phone at all hours constantly changing the number they call from. Our experience at the resort we stayed at was marginal, but even if it had been fabulous, we would never consider doing business with them. This company is an unprofessional telemarketing sweat shop. A complete joke. I would rate them a ZERO if the site allowed.

We went to a presentation and of course the presenter was a fast talker and we should have known better. Bottom line- have had it for a year almost impossible to get a week anywhere we want to go. You have to pay RCI $129 a year for using points, then we have to pay our "home resort": $435 for dues and then when you want to book a vacation (good luck with that) you then have to pay a transfer fee. We were also told we had 10 RCI bonus family week certificates with a $249 US fee per week. Found out we also have to pay a transfer fee with this. Not mentioned or in writing. This is a scam... Under no circumstances would I sign up for anything associated with RCI.

To be clear. I have been an RCI customer since the mid 1990's. I have had no problem with the RCI exchange program. I have used RCI Travel periodically to fill in arrangements around timeshare exchanges. Generally I have found I can do better on my own, but have not had overt problems. However, in February I called RCI travel to arrange for two families (including my daughter's family traveling from Virginia) to visit Bend, for a skiing vacation of 3 days. RCI Travel used part of a vacation package previously purchased (using 61000 points and $52) for one suite at Worldmark Eagle Crest in Redmond, OR and used their supposedly discounted rates for a second suite for $508. The RCI contract, once made the travel package reservation is committed and cannot be cancelled or changed. The paid for reservation could be cancelled without penalty up to 16 March. Those reservations were confirmed on 10 February.

On March 21, 2016, I booked three consecutive weeks for 2017 at Kahana Falls, Maui, HI. I received three confirmations, each one for each week. My credit card was charged for $124 membership for 2017, then twice with $288 exchange fee for each of two weeks. The forth charge was for $363. Today I received a phone from RCI and the representative named Sam said that one week is being canceled for non payment. I explained all these charge, he put me on hold and after waiting for 15 minutes I got disconnected. Almost immediately, I received an email from RCI confirming the cancellation.

The overall experience was brutal. The salesperson showed us around the resort, yet ended up signing up with this nightmare. All started with our vacation in Las Vegas when me and my fiancé were approached by a lady on the street asking how we would like free tickets. We asked how and she said by attending a 2-hour presentation on their resort. Fine. How bad can this be? Decided to go and when we got there the price was extremely high. Said we couldn't afford it. The sales person said, "No biggie. Let me introduce you to my manager." He came back with much a cheaper rate but false promises. They still run your credit yet they tell you they don't. Second after reading all the reviews I'm glad I was able to cancel within the five days the state of Nevada give you. I'm glad I was able to do my review. Do not let ANYONE FORCE YOU INTO THIS.

Got a call last night from RCI. After my husband spoke with one person, she then transferred him to a so-called manager, who then told us: This is not a timeshare. No presentation, aka a "sales pitch" needed to attend. Offered 2 trips in the USA, Mexico or Caribbean for only $899. Asked for our credit card number. We asked for them to email or mail documents that we could read the terms, policies, etc, along with wanting to check out the website. The "manager" says that's not possible. But, we could just give him our credit card right now and give the CVS code & expiration date at a later time - what kind of company does that??? After we passed on the so-called offer, I went to the Internet - total scam!! And the so-called manager flat out lied!! Hang up as soon if you ever get a call from them!!

We waited for a week to get them to install the dish and was told the installation would be free so the installer gets to the house and says he can't find a signal which is not true because all of our neighbors have it and he also told us it would be 180 dollars to install it. After talking to managers the installer called his supervisor and put him on speaker phone. The supervisor did not know he was on speakerphone. He proceeded to say that we already got a discount and if we did not like it we could (and to make this family friendly) ** OFF. So needless to say we are very upset.

Couldn't make a reservation the night before. Points expired because no supervisor could be found and there was a glitch. Didn't call back till late afternoon next day. Say they would refund my reservation fee for my trouble. 3 wks later no refund. On phone for an hour and still no answer. Rep didn't apologize and called my problem 'minor'. They just take a lot of your time.

While booking a cruise with RCI the booking agent said that I had to take travel insurance which I had to pay for. I explained I didn't want it but was informed I had to take it but after looking at it I could get a refund within 10 days. Problem is first it's illegal to force a person to take the insurance and second, as in my case, the email got lost and it was after 10 days before I saw it and couldn't get a refund. I am filing suit against RCI and while we are getting all documents and recordings prepared it dawned on me that I'm not the only person to be strong armed by RCI. We could turn this into a class action case so if you or someone you know has had a bad experience with RCI sent contact me at **.

I joined RCI 2 years ago. I own 3 timeshares and wanted to be able to trade them in for other resorts. Joining RCI was the worst mistake I have ever made. First they charge you several hundred dollars to join. Then I banked my weeks. When I tried to use them I could not find any places available. After months of searching I finally found a place I wanted to go. I had 2 weeks banked with a trading power of 30. The place I wanted to go required 16 points. I was told that each of my weeks was worth 15 so I would have to combine them for a cost of $120. Then I was told I had to spend another $220 for the transfer. Long story short after paying my maintenance fees, RCI fees, Transfer fees, combining fee I have spent close to $2,500 to go away for 1 week. Meanwhile RCI has sold off my two week at a nice profit of $1,600. DON'T EVER JOIN RCI!!

While vacationing in Vegas we were approached on the strip to go to a 2-hour reservation that ended up taking around 7 hours. We were pressured and duped into buying the "special discount" of $12,000. Everything sounded good, but I still was skeptical. I went online to check out the company. I am so glad I did my research and was able to see other reviews. Once I did I woke up the next morning traveled straight to the developer and canceled my contract, using my right to cancel within 5 days. I am so glad I read the review that mentioned this and feel so much better about canceling then purchasing!!! DO NOT GET PRESSURED OR SCAMMED!! The reviews speak for themselves!!!

RCI actually had nothing to do with this, this was done to me by the Timeshare, not RCI. I actually got a great vacation from them via one of their direct sites and will be in paradise next month. Forgive me RCI, and thanks for clearing things up for another companies shortcoming.

I stayed at Vacation Village in March 2015. During the time I went on a presentation that was supposed to last 90-minutes but it lasted much longer. A guy named Mark was my tourist. Three hours later he started trying to sell me Timeshare for $42000. I let him know that I can't afford that. So he said, "Let me talk to my boss." He went and talked to his supposed to be boss and they said "It is a property that is in foreclosure for $12000 and I can put $2025 down and pay $254 a month for the next five years." I was told that we will get 10 weeks every two years plus two bonus weeks. My closing officer name is Pamela **.

MAKE SURE YOU RECORD CONVERSATION. YOU WILL NOT GET WHAT YOU PAY FOR. I booked for tickets to Disney. I was told one price but the phone hung up before I could pay for it. When I called back I got someone else. I ask him why the ticket's higher than going to through Disney. He said because they sell hoppers. I agreed. When I receive my tickets they are not hoppers at all.

If RCI had been truthful from the beginning I wouldn't be writing this review now. Before we joined we asked them point blank if they had places that is were pet friendly and they said yes. We asked if those places were near Ocean City Maryland? Once again, yes, but we were told the time frame was too far out. Called later, we were told we were too late and needed to pay $80.00 for them to look for the dates we wanted. Okay, they have had two weeks of ours banked, we joined to years, then paid another $80 for searching further availability.

On January 9, 2016 we received an email from RCI Travel for a 2 night stay at the Days Inn on Broward Blvd in Ft Lauderdale for a scheduled stay of two nights, namely Jan 29, 2016 and a checkout of Jan 31st prior to our Cruise on the Regal Princess. The booking confirmation number shown was **. Total cost shown on the Invoice is $542.08 US funds. My wife and I arrived at the hotel on Jan 29th around 4:00pm and checked in. We were assigned room 422 and proceeded to settle into the room, only to discover a foul odor in the room, water on the bathroom floor and an overall quality that was unacceptable. We spent 2 hours on the phone first with a man named Moses, then Hunter, then Irving, and each time the calls were dropped and we would have to wait another half hour to speak to a live person, seeking to obtain an acceptable room elsewhere.

My wife and I have owned a low-level RCI timeshare for over 5 years. We have YET to be able to use it for anything and have been forced to pay their absurd "upkeep" fees every year to retain the "right" to use something WE'VE PAID FOR! None of their properties are ever available in the time frame we can use them. None of their properties are available for reservation far enough in advance to RESERVE them. Most of their properties, that ARE available, are CRAP!

One day I am told it was because of maintenance fees. The next day I am told first that it is because we do not own the units we tried to deposit (we have owned them for 30 years) so round and round we go, calling the resort then the holding company that manages them, then back to RCI again "oh no, it's because your maintenance fees are not paid...". Our resort and holding CO are of course saying all fees are paid up and YES we own those units... so back to RCI again. This time she said it was maintance fees BUT she would take my word for it and deposit them. I WASTED 1 HOUR OF MY TIME.... DO THEY CARE? The survey is totally worthless. Many times I have taken the time to "report" and ask for a response. NEVER gotten one.

Exchanged to Beach Club at Montego Inn at Myrtle Beach. Upon arrival at the "resort" late Sunday afternoon, we find it to be completely unacceptable. When my husband says, "We aren't staying here!" then you know it's bad. Carpets throughout were stained and ripped. Bed coverings and furniture were filthy and old. The "resort" was like a highway roach motel.

We purchased a cruise and a resort package. The cruise was for Alaska. As we had to fly to Vancouver we decided to spend a week in Vancouver. The hotel we were booked into was a budget hotel with no amenities. It was dirty, the bed sheets were stained, also we shared the room with mice. When we complained we were moved to another room but our furry friends followed us, even getting on the bed. When we spoke to the manager his comment was that he would have to get in pest control. We were told it was in a shopping arcade which could not have been further from the truth. Our cruise was good and we have always had great accommodation but this episode has put us off RCI. We spent a lot of money on our holiday which should have been our holiday of a lifetime. We would have been better to have gone to a high street travel agent. RCI has gone downhill.

I am a current RCI member that was contacted by my resort and offered a 3-day 2-night stay "free" for attending an "owners' meeting". At the time of booking I was required to place a 99.00 deposit to cover no-show situations and was told that I would receive a refund after I attending the owners' meeting. I attending the meeting and was persuaded into upgrading my ownership package (got me again). After signing the contract I was given a 149.00 Visa card courtesy/"thank you gift" for local shows/meals. After returning home I have discovered that the Visa card is the 99.00 refund was part of the 149.00 Visa card.

I have been a member of Veterans Holidays/AFClub for a number of years and up until recently I have been satisfied with the vacations they have offered to active military and veterans. I have only just discovered that this is an RCI service and as such, I am very skeptical of the services. Something drastic has changed in the way Veterans Holidays now does business and they are more than a little reluctant to explain these changes. It is now a "buyer beware" experience and I would strongly suggest that everyone using the services be very careful. Do your homework! You will probably get a better deal by going directly to a resort's website than booking thru AFVC or Veterans holidays.

We have been members of RCI for decades, but whatever positive experiences we had ended years ago. We purchased two cruise/resort certificates. Uncertain if there is any extra value for these, but the cruises were good. We were unable to use our week in Santa Fe because of our dog's terminal illness. I called probably 7 different times and was on hold at least 8 hours, received conflicting information and and they would not permit me to change the date for the resort. They claim to have cancellation insurance that we could have used, but then another rep said it wasn't available when we booked. Since then I have tried to get information about this insurance and after being transferred to three other reps, they said they don't have such insurance. We were able to pay to "transfer" the week to friends, which we did. This was to be processed within days but took several weeks. I cannot believe how unprofessional RCI has become.

We arrived at our resort in Mijas Costa on the 24th of December for a 2-week stay departing on the 7th of January. When we arrived we were given a welcome pack with some and I do mean some information and told there was a bus if we required it, BUT we were never given a timetable. After we found our apartment and moved our belongings into settle down for a two-week stay we found ourselves woken early the next day by the cleaners. We finally found we had to pay for internet and the safe. Again never being told this made things hard and started to use wifi only to find that we lost power nearly every day, wifi dropped in and out as it wanted to. We also found that the fridge decided as and when to work.

My wife and I were invited down to Atlantic City by Santa Fe Resorts for a Timeshare presentation! We went down with an open mind as to what they had to offer! After buying into their timeshare we realized that all they were offering were complete Lies! We were told that we were entitled to 12 vacation weeks at $350.00 a week through this timeshare offer only to find out later we were only entitled to one week and the rest were considered "Bonus Weeks". Ok fine! Bonus Weeks-timeshare weeks whatever they wanted to call them was fine as long as we get them, right?!? Wrong!!! After booking my one timeshare week I then tried to cash in on one of my other 11 "Bonus Weeks". Living in NYS I wanted something close that I could take my kids during the summer months without traveling very far! They had NOTHING AVAILABLE during the summer months in the whole state of New York... UNBELIEVABLE!!!

We received email from RCI with very large print advertising 30% off of booking fee if deposit by Dec 30 and book by Jan 15. And then in smaller print it talks about having to start the booking on Jan 5 (I still don't know what that means). We were ready to deposit and book a few weeks. But when we called to take advantage of the deal we were told, "We had to book between Jan 5 and Jan 15" (makes no sense). They also told us it was unfortunate, but the rules were actually different than what they said in the email. After I complained for about 30 minutes they finally gave me a 30% discount on one-week booking when I really wanted to take advantage of the discount on 4 bookings. And don't get me started on their website. I dread each time I have to sign on.

I went to an event at the Javits Center and I filled out an entry form to win a vacation. Turns out that I got a call from a company stating that I won the highest award 4 roundtrip airline tickets and 3 day 2 night stay at a hotel of my choice. That all I needed to do was attend a timeshare presentation from RCI and that they would even pay me the hotel. I ended up going to FantaSea at Atlantic City on 12/19/2015. I got there, everything was ok. They charged me like $38 like they promised and I stayed overnight at the hotel. All was great until the timeshare came. The guy, TONY, he was very informative. I told him from the beginning all I wanted was information. By the end of it, I was interested but I told him that I was going to take the time, read everything and get back to him. Well, he got me his manager and he was just RUDE and PATRONIZING. He made me a good offer but obviously won't sign something without reading it.

The service of RCI has dropped from 8/10 to 1/10 within 2 years from 2013 to 2015. What world leading cruise liner - all **. Just a simple amendment on your end, took more than 3 months, more than 10 calls and emails and nothing has been done. And just keep asking me to write in again and again. What is the point of writing in and no one is doing the job, and the amendment, and telling me it is a difficult task to do the amendment. Please what so difficult is in it. My discount voucher is in USD and the discount stated your end has careless deducted wrongly in SGD. And the customer support on call can tell me (DO NOT PAY FOR IT). Who will be stupid to pay for an mistake make on your end?

RCI rep told us there were NO hidden fees for booking vacations, beyond yearly maintenance fee & the $88.00/mo to pay off timeshare. They lied. We signed up with RCI while on a vacation in Las Vegas last year, after a very long introductory speech and video about RCI. Each couple was then separated into private areas, where the sellers of the program could pitch their deals to us. We finally settled on a deal after about 45 minutes. We were to pay $88 a month until our timeshare was paid off, and we were to pay a yearly maintenance fee as well. We were also aware that each resort would charge small daily fees related to cleaning, parking, etc. When I asked for clarification on ALL fees involved, the above fees were reiterated, and there was no mention of any other fees involved. Being the savvy, thrifty person that I am, I also SPECIFICALLY asked if there were ANY OTHER FEES INVOLVED in reserving each vacation.

The person at RCI was short tempered and rude. Not helpful at all. Don't know what to do about a vacation set up??? Wish I had it all booked with Interval. They are nice.

RCI was unable to locate any beach front hotel on the east or west middle Florida coast in Feb. for 2 years!! I had either called too early or too late... Told repeatedly after all it is high season! Told there was a 2 year wait for Hawaii. I banked 2 weeks with my home resort to the tune of $848. Paid the RCI membership for nothing! After numerous phone calls, dropped calls, looong holds, I was apologized to on 10/06/15 and told in light of all the trouble I have encountered, they would extend my banked weeks at no charge until 10/30/16! I was thrilled and began searching for a Feb vacation place. Called RCI and NO RECORDS could be found. More calls, more holds and finally a supervisor who said it could not happen as the company does not do that. Apparently the rep had lied to me to shut me up and written something different in her notes. I have no proof and no recourse. DO NOT use RCI as they are scam artists!

RCI has only four units at this resort, we requested two units with an ocean view. Our friends arrived before us and were given one of the ocean view units. We arrived later in the day and we're told that the only unit left was a pool view unit. My husband was livid to say the least. After a long attempt to get them to give us an ocean view, we agreed to look at the pool view unit... It was disgusting, very old and dark. And you could hardly see the pool plus it was right next to the reception area. The bathroom was old and in desperate need of a renovation. I would not let my dog bathe in it.

I have spent quite a bit of money on this company however, I have learned the hard way that they are a total rip off and they have the worst customer service. They do not care about customer satisfaction. They only want to take your money and lie to you. I purchased a vacation package as I was told I have purchased a 7 day cruise plus a 7 day resort stay or a 2-3 night hotel stay. I went to use my resort certificate and was told I used it when I stayed at the lousy, dirty and pathetic Hotel called Porta Vista Hotel in San Diego, WHAT? I did not use my new package on that place, ridiculous! Plus my account still shows that I have the 7 day resort. I advised to just credit me my money back and I was told that they can't do that due to the lame stay at Porta Vista.

RCI must hire people with a minus K education. They are incompetent, don't know what they are doing and they do not give out accurate information. RCI is the WORSE for vacations. Their hotels are terrible and so are their employees. DO NOT BUY A TIMESHARE. IT WILL BE YOUR WORSE NIGHTMARE!

I have been with this company for more than 13 years. Cannot go anywhere and if I do, beside my about $700 between them and Sedona Pines Resort, I still have to pay real amount of fee they are charging. You are not saving but you are paying more and more. They are charging you all these fees. To me they are a terrible scam company hiding under the name RCI. Please stop being their member. I promise you regret it when you get charged for everywhere you go. Even one star is too much to give. To me they should be no star at all.

I have been a member of RCI since 2002. In the beginning I traded timeshares and felt that they were at least trying... Wyndham Resorts has taken ownership. They have changed the rules. Inventory for decent resorts is extremely low. Corporate resorts are worth a lot more points located far from everywhere isolated. They may have a lot of amenities but with how far they are located from any other place they should. They are expensive because they have a trapped audience. The point system is flawed. Nonetheless they expect more money to renew banked deposits that I can't use essentially. I am losing 27 combined deposit points for three timeshare deposits because they have no inventory. The company sucks and the excuse "those are the rules" bit over the course. They have rewrote the Tylenol to benefit them far greater than the customer. Shame on them. And they tricked me into going platinum with the promise of better inventories.

I called RCI 4 times about the same vacation. I was told something different almost each time. The first representative said if I combined two weeks it was a final transaction after running my credit card, NOT before. Therefore in order to get them to fix the problem I needed to wait on hold. I asked if they could look into it and call me back and of course they could not do that. The second person told me if I did not call back by 8 pm tonight I would lose the vacation. When I called back the 3rd person said if I had not called back the unit would of been booked and I would not be able to change it.

This is the first time I ever write a review so here it goes. I must say that most of our vacations have been in the crappies part of any resort that we have ever stayed. But this is not the reason for this review. We have a two week vacation planned in 37 days. We have a family emergency that will not allow us to go. Called RCI and I am told that we will lose 75% of the points used for this trip, plus the 450.00 already paid for the two weeks. Of course let's not talk about the air flights already booked and paid for. If I could stop crying long enough I probably would tell the world to never buy into RCI!!! I don't think I have ever been this angry.

Reservation in Vegas for a week, my sister joining me there. She will check in maybe before me, I just wanted her to be able to go to the room and not have to wait in the lobby for my arrival. The hotel stated, "you have to call RCI and have them send us/hotel an email adding her to the Reservation." I did, RCI wanted $69 charge to add her. Absurd!! I CANCELED MY REQUEST.

RCI: We were "members" of RCI many years ago. NOT a good experience whatsoever. Lousy places to stay, lousy customer service, etc. Fast forward to 2015. New timeshare (long story) and supposedly an "improved" RCI. Nope, same lousy customer service, same lousy experience in trying to make reservations (as in Good Luck With That), same everything, including our recent experience. Holy Cow, just as frustrating with limited options. Nothing has changed. We are now in the process of trying to get rid of our timeshare AND thus, getting rid of RCI. Do not believe sales folks about anything! They lie. It's all about selling the Consumer a steaming pile of nonsense. Don't fall for it.

I know that people need to make money, but NOT at the expense of lying to other people. I also know that nothing is free and you get what you paid for, but I was deceived and lied to by these people. I'm an educated woman and I resent the fact that I was clearly lied to and wasted a few hours of my time, plus gas and tolls. I called the number on the postcard that I had received. When I asked, I was told that this was NOT a timeshare and this "seminar" was through Norwegian and was a meeting about last minute booking. WRONG!!!

We were stopped on the strip in Las Vegas and promised a bunch of free stuff if we would sit through a presentation that was not supposed to be a timeshare. It would last 2 hours (3 hours if you bought). (Turned out to be a 5-3/4 hour **). We were told we would get a nice breakfast (continental breakfast, stale old pastries and coffee/juice was served), 2 all day High Roller passes (got 2 tickets for 1 ride per person). We were picked up at Circus Circus at 9:00 and then taken to Eiffel Tower and put in car. Arrived and found out it was a timeshare. Patricia ** was the rep for RCI and was very nice and professional. Listened to presentation and walked the grounds and decided it wasn't for us. Listened to 2 sales pitches and said no. RCI Corporate then lowered price way down and we said no. Got our free gifts that were not what were promised and tried to get shuttle back to Circus Circus and could not get 4 shuttles over an hour period of time to take us back to the hotel.

I actually have never written a review before, let alone a very bad and vulgar one. My mom, sister and I went on our very first vacations. I'm 29 and my sister is 32. This vacation was well deserved!!! Forget the small talk, let's talk about RCI!!! We had won a vacation and cruise, and thought what an amazing deal!! $400 for all 3 of us??? Yes i thought it's too good to be true. But there are some really good deals out there right??? We walk into RCI and they kept asking us if we were single, very first question. Not my name nothing, except if i'm single. Yes i thought it was a little strange but i didn't think too much about it.

I had a timeshare resort, paid $9500. Later converted to points for an extra $2500. Never went there, as they went bankrupt so I lost it all, no refund. The Cruise and, Went on a resort package for $2800 to reinstate a earlier package I didn't book and expired. When I got there it wasn't what I was so I wanted to upgrade to something better, I was told at the front desk that I couldn't as it was through RCI. Also, the means of transportation from the airport to the resort was outdated and I had to rely on alternative links of buses and ferries and extra hotels and travel time as there wasn't a shuttle and ferry right from the airport as stated.

I have tried to use RCI many times since I purchased the membership. It is complicated – trading weeks points etc. In the last 6 trips I made, other travel arrangements were far superior to RCI. This is a SCAM. All kinds of wonderful promises. None delivered on.

I bought Platinum membership from RCI through Ocean Reef resort in Bahamas Island on April 2015. In the contract, it says I can start using the membership after 3 months. I received my membership number saying I can register and can start using. I was so excited because I have unlimited weeks calls. But until now I can't register. There was an error every time I do it online and even when I call IT, they see the error (which I called several times). I'm so furious, I dispute the payment with my credit card but they won't let me because I signed a contract. I signed the contract with them but they can't deliver the service. Isn't it a breach of contract to me either?

I have been a timeshare owner since 1992. We purchased another timeshare in 2006, that included 1 additional vacation weeks every year as long as we join RCI. It has now been 9 years and we've yet to get ANY thing we've requested. Paying fees to this company is like watching your money go down the drain. We always have to find our weeks on our own so decided to cancel our contract. Our timeshare contacted us asking us to reinstate with them to get back on track. I phoned them today letting them know I'd be happy to come back, but wanted them to know why we left in the first place and if they would be willing to help us insure a week in January in Florida, we would come back. They were unwilling to do that. Basically said it may be too late to get that week. SERIOUSLY? 4 months in advance?

After paying RCI Travel to book tickets for a trip to Maui, I realized the agent didn't book us on the fastest flight. After calling and talking to a supervisor, which is a total waste of time, I was told I had to pay $200 a ticket to change one leg of the flight. Don't use RCI Travel if you are counting on them to get you the best times.

Oct. 2014 - We purchased a travel package from RCI that included a cruise of our choice and a 7 day Mexican resort, some points to make purchases - total cost was 3600. We shared the cost with my sister and her husband - total 4 adults that were traveling - so we book a cruise Oct. 2014 we had to pay the port charges and taxes total was 537.59. We had a balcony. We were happy with our selection. We had rooms right next to each other - so they charged my credit card the 500 and the additional 37.59 was to be charged in July 13, 2015. Months go by we are now talking about the cruise. It's July and I get a call from my credit card that my account has been hacked and a new card was being overnighted.

Check in was terrible. Could not park in front to get room. Sent around corner with 15 min limit to get key, unload, etc. Had to separate to handle this. Attendants rude and pushy. Room ok but had king bed instead of doubles as requested. Not available that night, ask later. We were staying a week, too much to re-pack, etc. 1st AM. Coffeepot switch broke. Replaced with another that was lacking tray to put coffee in. Again had to call, l finally got one that worked. Went to parking garage with complimentary parking card and it did not work. Couldn't get out of garage. Had to repark. Get card revalidated.

The included review was one I left after a stay at one of their recommended properties. RCI REFUSES to post this review to the property. They give no reason why but the keep posting the 3, 4 and even 5 star reviews of this dump! All the 1 star reviews I have seen are from 2011. This is not right. They can't pick and choose only "positive" reviews. The place is absolutely disgusting! It is misleading the customer who only sees a 3 or 4 star "resort" and not the reviews. What we went through was a complete nightmare! You can't sensor PAYING CUSTOMERS! All I want is to get away from RCI. I wish we had NEVER purchased a timeshare. I wish we didn't have to deal with these morally bankrupt, biased cheats! I hate this entire company. This is the review which is so horrible that it is being kept off the property site.

We were in Vegas and were told we were gonna receive free "gifts" if we attended a two hour seminar... We had two hours to check in so we thought why not?? First there was a presentation and a lady trying to tell the crowd that over our lifetime we'd spend 70000 in vacationing. Ok well I'm in finance so I can tell you that is not the case, but whatever I knew I was trying to be sold so I let her do her thing so we could get our stuff. Not two hours but five hours later and five different rooms with five different sales people I was ready to explode. I told the guy I said "Hey look I'm a student. I'm investing and that right now I don't have the time to invest in anything else." Then what does he do, put us in another room and grabs another salesperson!

My advice is STAY AWAY FROM RCI!!! This company uses aggressive sales tactics, uses lies and are very deceiving and conniving, all in the goal to trap you and sell you something that will end up costing way more than you think, and you will be stuck with it even when you want out. My husband and I fell prey to them when we bought a vacation package through his sister who owns timeshare with Wyndham. From the time we booked the vacation, we told them we were not interested in attending any "vacation rental" presentation. We PAID for a 4 night stay in Fort Lauderdale, 2 night cruise/2 night getaway to the Bahamas package 4 months before the vacation. When we arrived in Fort Lauderdale for our 4 night stay at the Ramada hotel, the front desk lady tells us we have to attend a 2-hr presentation for Vacation Village rental.

We recently made 2 timeshare exchanges with the exchange company RCI and were quite surprised that RCI now puts through their fees in "Canadian" currency with no other option. I called our credit card company and their exchange rate for U.S. to Canada was hovering between $1.26 - $1.28 Canadian from a U.S. Dollar. RCI charged us a whopping $1.39 Canadian from a U.S. Dollar! This is gouging Canadians during a very difficult time. We feel it is RCI's way of trying to take advantage of Canadians by inflating the exchange rate. There is no reason that RCI could not continue processing their fees in U.S. Funds to Canadian credit cards and is obvious they have found another way to scam money from unsuspecting Canadian owners of U.S. Timeshares by inflating the currency conversion rate to their advantage. A travesty indeed.

We have been timeshare owners and vacationers for 20 years. RCI does not sell timeshare, they allow you to trade your timeshare to go someplace else (for a small fee of course). We have been skiing in Colorado (Vail) numerous times, and vacationing throughout the Caribbean. Most resorts have been exactly as described in the directory (which is now online). It should be noted that when we want to go to a high demand place/season we try to plan 6-12 months ahead. Although there are costs, you need to buy the week, and then pay the maintenance fees. The quality of the vacation staying in a condo in a nice resort is a far better option than just renting a hotel room. It may not be for everyone, but for us it has been wonderful and has saved us tons of money over the years.

My husband and I were in Las Vegas when we got a flyer under our hotel room door about attending a 60 minute meeting and receiving $500 free play, a free dinner and show, or cash. We thought, "Why not?" They said on the flyer and on the phone that it was not for a timeshare. There would be no pressure to buy and the meeting would only be 60 minutes.

Many years ago we signed up for a vacation package with RCI. We paid half of the total that we had been quoted only to find out that the quoted total was only 50% of the final cost. We decided to forfeit our payment and not take the vacation. We also requested to be removed from their call list. This was over 6 years ago. Since then we have been called repeatedly, sometimes daily. We have even been threatened by a sales manager that if we didn't use the package and pay the rest they would seek legal options. Finally, his boss said they could not do that and that it was an empty threat and that we would not be contacted again. A year later the calls started again. Every time I request to removed from their call list yet the calls keep coming. Even after another request to be removed from their list they continue with their sales pitch.

I have two resort travel certificates with RCI and have been watching for months for properties in Spain to be "loaded". One certificate expires tomorrow and they have just populated some properties. All with very high extra costs. I have looked for months and all these locations have had no extra charges but for next year they have added costs. I can extend my certificate for a cost of $99.00. Seems like every time I deal with them they nickel and dime you to death. I also booked two identical certificates for Mexico and had to pay a top of $150.00 for one of them. I don't think this a very good company to deal with. Extra charges and no availability.

Over five years ago we were approached by Eldorado, Vacation Villages or whatever they called themselves about buying a timeshare but what was promised was not what we got. In this five plus years we finally got to use our condo in Las Vegas for a week but were bombarded by these people about having to upgrade. After hours we finally caved in. We were told if we had anymore questions to call them and they gave us their numbers but when we tried to call we couldn't talk to them.

I had my car repossessed. I had money in my account to cover payments. DD were set up to take (I've confirmed this with bank manager) payments. I've not been told that DD were not taken. I've called RCI and they fob me off once I give them the facts. I ask to speak to a manager. I'm told 48 hours is a response time. Well 48 hours have long gone. This has happened due to their incompetence and they will not admit fault. In the meantime I have no one to turn to. I run 3 business and would never treat a client this way.

What a scam! Buying into these timeshares is a HUGE mistake. I just got off the phone in trying to schedule a vacation at OC Maryland for next year 2016 - NOPE no openings; then I even tried 2017, well then of course the calendar isn't extended out that far. What a joke this is. My only wish is that you could find a trustworthy company that could sell these things for you. It is also yet another understanding that once you're roped into these scams, you are stuck with them FOREVER! We are so saddened by this.

I was led to believe that the timeshare I purchased from Vacation Village could be used to help pay off a huge hospital bill my wife got for weight loss procedure that went wrong. Upon removing the lap band from her stomach it collapsed and it turned into an emergency procedure costing us 83,000 bill. So it became a scam when RCI took over the account and now wants more money to just rent the timeshare.

I was considering buying a vacation ownership package from a hotel that had affiliation with RCI. I wanted to know what my points would buy outside of the local resort that was hosting the presentation. After 3 to 5 minutes of automation I got through to RCI representative. When I asked if I could see some examples of hotels in different areas and what was their point value I was told it was a members only system. I explained that I was considering a vacation package but I was trying to get an idea what the points are worth outside of the resort so I could have a feel for the value of what I was buying. I was hung up on without any explanation or even a "Sorry we can't help you goodbye." I work in the service Industry myself and I have never seen a level of customer service that is this poor. If this is the way they treat people I'm not sure I will ever buy a vacation package if it is affiliated with RCI.

Very disappointed. We just spent the last two hours on the phone with RCI. They ran us right up to 5:00 p.m. then told us to call back on Tuesday. What happened to Monday? Today is Saturday. We have had our timeshare for 9 years and never been able to use it. Our timeshare is paid for and all the fees for the past 9 years. What a waste of money. Every time we call there is nothing available. One year we rented a 2 bedroom 2 bath from the Marriott. I read the complaints on the internet. There is nothing but complaints. Doesn't surprise me. How complicated could it be? We just wanted to go to Vegas from July 30, 2015 to August 4, 2015. In the past we just shined it and made other arrangements, but from what we went through today I really feel we need to consult with a good Attorney and find out what our legal actions are. If you agree email me at: **.

We went to one of the dinners in a local restaurant by a company called Leisure Getaways and told RCI had been sold to them and we had to go to a point system instead of week exchanges. So we chose what points we thought per year we would use and paid $ 4500.00. Now we found out we gave them the deed to our condo week of 34 years that we enjoyed a lot. I know so one is going to think we were dumb and didn't read the fine print. We tried to keep up with them. My heartbreak is we loved our weeks and cannot believe RCI would let this company steal our week. Why would we pay them so much money for a one year membership? We could have sold our week personally and not lost $4500.00. Everyone is saying "TOO BAD we cannot help you." I am thinking of calling the local TV station and see what they think of this scam. BEWARE.

Gave my daughter and new son in law a wedding gift of that resort. She did not tell me it was bad until they got home 2 days early (I did not know you could call RCI to see if they could help them). The resort is rundown. Furniture and bed were old and very uncomfortable. Even clientele was not what you would expect. Across the street was boarded up. Even a person who worked there said it is going downhill fast. They had a not so great trip for honeymoon. And did not want to hurt my feelings by calling, and saying this is terrible.

RCI told us that they booked a suite with King bed and a sofa bed. Calling resort, they said that they have a 2 double bedroom for us and only RCI can change it. We paid 3000 dollars in all-inclusive fees and spent 12 hours on phone to remedy the situation. RCI does not even acknowledge their mistake and is not willing to call Resort to fix this. We have Wyndham and it absolutely impacts our experience. Wyndham uses RCI as their exchange company. Wyndham should be responsible for affiliations that they offer their members. It is a waste of money to buy their timeshare.

I recently cancelled my RCI membership. I do not use their services with my timeshare. I asked on several occasions for them to stop calling me at work and they said they would remove me from their list. Six months later I am still getting their phone calls. I have all the documentation. Next phone call I get I will be calling the Attorney General to file a lawsuit. I have been lied to many times. They even called my parents who were previously on the account to meet with them to try to get me to "rejoin" or if I paid them 1,500 dollars to some person I would be free of my timeshare.

The worst company ever!! Fails in every aspect, especially customer service. Cannot reach a manager, the phone system is a constant voice Prompt system, and impossible to reach the correct department. Be prepared for hours of wait time, being cut off and speaking to untrained employees. I have been trying to make reservations for a plane ticket and so far after four hours and three attempts I have been unsuccessful. I can walk to my destination faster than I can book a reservation through RCI.

After receiving a phone call, I accepted a dinner and a $100 Visa card for attending an update about my timeshare. My boyfriend and I attended a presentation at BJ's in La Mesa, CA. After our meal the spill began. The young, professional lady tried to convince me to sign over my timeshares for points with RCI. I currently don't pay dues for RCI with my current resort membership but have never used it. The girl was very convincing about the amount of dues I pay to my 3 vacation resorts. She said she could get my dues down to one low monthly payment. After many questions on how the operation worked and her manager joining in the conversation, the overall idea became very evident to us. They would be the proud new owners of my resorts and I would have points enough to travel most anywhere I wanted.

Ten days prior to our departure to Cabo San Lucas and a pre-paid week's stay at an RCI Time Share resort, we experienced a sudden, life threatening medical emergency. Our trip needed to be cancelled. Numerous attempts to ask for a refund or rebooking to a future date from RCI was met by the same canned "our policy is" response. In other words, they were totally uninterested nor compassionate in their assessment of our request and steadfastly refused to compromise in any way. "It will cost us money," they repeated again and again. Their sole motivation is their profitline. Clearly RCI is a wealthy and highly profitable entity. Their webpage boasts a President and 9 VP's to run their business ventures. Surely a mere $700 would not appear to be problematic for RCI. To label them as a scam organization is to be generous in the assessment of their purpose!

It used to be so easy to trade, give them your week and get a week. Then Wyndham brought RCI and changed everything. Going to the point system screwed it up for week owners. Now if someone uses points for a weekend it take a whole week away from week owners. Now they want you to give up your week and buy points, giving you so many points for your week. I have been to a few of these pressure cooker type sales meetings and have always walked away, maybe 4-5 hours later. They always want more money.

Ongoing issues, typically takes over an hour to make one reservation. No direct lines to get to the correct department and constantly placed on hold. After being on hold for over an hour you will find out the departments are closed. Beware - RCI is worst company to deal with. Agents are not trained and it's just a circle of voicemail after voicemail after voicemail. I regret the day I purchased anything through RCI!! They will also change the program on you without notice!!

NEVER BUY an RCI travel package. They are dishonest and deceitful!!! They lie when they sell you the package... Promise you that all is a great deal. When you try to redeem it the table turns. They want to charge the full price of what you already purchased. They refuse to answer straightforward questions and treat you like you are an idiot. I waited for 30 MINUTES to speak to a supervisor who seemed like was going to be helpful. He put me on hold and then told me he had to check with a cruise line and he would get me a cheaper price. He said he would call me later that day... He DID NOT! I called the next day and left a message requesting a return call. Still waiting!!! I have done my homework and am ready and waiting to prove my point and negate his lies. This company needs to be investigated and held accountable! Again.. never buy their special packages or deals because they are anything but!!!

In January of this year I was contacted by RCI and told that my Timeshare in Cape Cod had changed over to points and not weeks. I was led to believe that I was about to be charged hundreds of dollars in fees because I was one of a few remaining people at my Timeshare still on the set weekly resort system. I asked them on several occasions before agreeing to meet with them if they were selling anything and was told "no" - I was just attending an information session on how to change my weekly membership to a points membership. I once again asked about this the day before the meeting and was again reassured that it was an information session only and nothing was being sold. I agreed to go to the "dinner" session and hear what they had to say. I arrived around 5:45 pm for my scheduled appointment of 6 pm and was immediately whisked to a table on my own away from other people who seemed to be having a meals.

My girlfriend and I recently met up with a representative(s) at a Red Lobster restaurant after each of us were contacted over the phone by a couple of representatives regarding timeshares, of whose name they did not divulge at first. A representative from RCI met with us at the afternoon appointment time and we arrived as scheduled. The lure and catch to this was a free dinner for sitting on their presentation.

RCI is the company that provides services to timeshare owners. RCI does NOT sell timeshares. Any problems with the purchase of a timeshare, of the misrepresentation of terms, the high pressure salespeople, the annoying phone calls, all are the acts of the individual timeshare properties, or groups of properties. In fact, you cannot become an RCI member until after you have become a timeshare owner.

These people call me EVERY week with the same message == to sell me a vacation/timeshare. I have asked them between 10-14 times to NOT CALL ME ANYMORE. They continue. What do I need to do to make them go away? And this is supposed to be part of Wyndham Hotels, wow.

Got a cold call about 'amazing offer' and told them that my wife wasn't home and needed to talk to her. Was told that I had to sign up and we could cancel after they talked to my wife within 10 days. When we tried to cancel we were told that the initial sales girl would call us back because she forgot to tell us some benefits. By the time we connected it was past the 10 days and they now refuse to allow us to cancel.

My wife and I bought 50,000 points in May of 2014 for approximately $2,245.00 instead of the more multi-thousand dollar week options. We were told we could use the points for about 5 vacations at the average of 10,000 points each. While the sales person did not find/show us any online during the sales presentation, we were assured such was available. Foolishly, we trusted. Well, such is NOT available; we used a week at a real tired place in NC for 43,500 points, leaving us 6,500 points, a basically unusable remainder without spending additional. After several calls to RCI telephone representatives, they too could not find us anything at the 10K point value. Now, having read the many RCI reviews and RCI class actions, we are glad we limited our loss and disappointment.

I only came across RCI through Laguna holiday Club. I signed up with them and they gave me a 5 years membership with RCI. Although I still haven't figure out how it works. The membership already started. I was told by RCI I need to deposit the points in there before I can start using, not knowing what I am into, I did. But I struggle to use, finding that the exchange was a, lousy deal, I always end up paying much more - so never able to find any good hotels (lousy locations in general). Recently, got call again and they proposed this hotel, I did as my membership is expiring. They suggest Ramada & Suites Bangkok for 3 nights, normal hotel room - I used 13 power points (which was about S$600 equ) + S$188 fee but realised the room only worth about S$100 per night.

They use your credit cards fraudulently. Their customer service is horrible. Their customer support team are more professional but they say they will call you back and that they will work with you going forward, ALL lies. You never speak to anyone in management. And they don't care about making it right for the customers. We all need to contact the Better Business Bureau. And look into legal actions regarding credit card theft use of your credit card without your permission. I was just told that because of all the complaints some organization is going undercover to investigate these issues. Also post on social media about their practices. They don't care about us and making it right. Contact your state government also. File complaint in the state of Arizona and anywhere they may be located. Shut them down.

All we wanted to do is book airline tickets using our RCI points. We have now been on phone hold for one hour and 15 minutes and cannot get ANYONE to help us. Wanted a supervisor to call back and it didn't happen. This Company has the worst customer service in the world.

My husband and I are embarrassed that we were roped into this scam. We were promised a "Hawaii vacation" for just coming in to see a 2 hour presentation near our home, with lots of pretty slides and pretty promises. We really wanted to go to Hawaii! Well, guess what -- our buy-in of 8 grand gets us virtually nothing. The only place that is within our two year allotment of 20,000 points (10,000/year) in Hawaii is a moldy, cockroach infested horror show in downtown Waikiki, where the air conditioners don't even work right. The "Hawaii vacation"? You are required to call and arrange your flight within 30 days, and you fly out Tuesday afternoons and come home Thursday morning. No other options. So, 1 day, basically.

On a positive note, I love that I can bank and exchange my week through RCI. Now for the negative... We have a prime week in the Shenandoah Valley at a four seasons resort. Week 2 during ski season, you would think, would give your prime week a lot of value. Apparently not. Although our resort is beautiful, we prefer beach vacations. Since RCI began converting the weeks values into points, it's getting harder and harder to get to the beach, unless you want to go outside of the continental US. We could pay multiple maintenance fees and combine weeks to get a better point value, but frankly, when we bought the time share, we were promised a week at a prime location, based on our prime week. We were also promised a bonus week each year as well. Seeing how it's getting harder and harder to fill our regular week with the vacation of our dreams, imagine filling the bonus week.

We bought points with the promise of being able to use the facilities. No matter how hard we tried even up to 6 months ahead to use these points no facilities were available. Do not be misled by these liars who will defraud you in their bad faith and will not even try to give any kind of restitution. They are not customer friendly and want only to cheat you out of your money for nothing. These people are a social bane and should be shut down with their major principals jailed. Do not be defrauded by these crooks... walk away! They continue to ignore complaints and want to charge another 200 dollars to continue to not provide service. Evil people.

RCI Timeshares are a huge scam on the American public. Do not ever buy one!!! They lure you into buying a timeshare by saying that anywhere in the world you want to go for a vacation, there will be a nearby RCI timeshare that you can use. Well, this is not at all true. You are very lucky if you can find any available RCI timeshare in the location and time period where you want to travel. In their sales pitches they do not tell you about all the annual and periodic costs of owning a timeshare. These annual costs (maintenance and taxes fees) usually amount to as much as you would pay out-of-pocket for a week staying at a luxury resort in the location you want to which you want to travel and stay. Here is what "RCI" actually means: R - Regrettable. C - Confuting. I - Investment.

We have owned an RCI timeshare since 1986. The resort fee increase over the last 30 years has been 30%. The customer service support has been professional. The website over the years have improved for easy access to resorts for extra vacations. We have yet to visit our timeshare in Florida but have enjoyed over the years resorts all over the world. The elusive Hawaii we have not been able to book since we owned the timeshare. My family have had positive experiences and will transfer ownership to our kids when we no longer need to travel. Which I think will be only until the end. Thank you RCI.

The timeshare was purchased in April 2014 for points. Because we aren't big vacationers and we are older, we were assured that this is the best plan. We have yet to use it. Difficult to use website. Whenever we call we are told about money owing. Even though receipts are saved showing confirmation. The charge fees then charge late fees... The absolute worse experience. I am going to get out of this! Do not purchase. They are not honest and charge for charges you may have not been billed for!

I have recently given up my points. I was originally sold these by Van Gogh promotions.. Sorry mis-sold!!! There is so many hidden charges. I urge anyone not to get involved in timeshares.... So expensive in the long run. Keep away from the cowboys in Tenerife.... And beware. I am now aware that the cowboys that sold me my points now trade under another name. Keep a look out for a sales rep with initials **.

We went to Mexico. My husband has been there before, so he made reservations in the same place. When we got there, they moved us to a lower quality suite. They said, there was some kind mix-up and that bldg was full. Yeah, Ok. They are crooks and if someone does a class-action lawsuit, I'm in. The scam they were running that appalled me the most is the water. They provide you a small bottled water at check in, then they say housekeeping will replenish the supply of bottled water so you always have clean drinking water. A bottle of water is $6.00. Again, my husband has been here before, several times, and the water was treated and safe to drink then. Suddenly, it's not. Yeah, Ok!!

I been paying for services for over a year and have yet to receive any services from RCI. I called to make my first reservation and they didn't have any available for the time frame. Called back and was told that they are charging my account for a reschedule. I noticed in my account they charged me $406 + $203 I didn't authorized. They offered me $68 insurance fee to cancel and not pay cancellation fee, when I tried to reschedule they told me I would lose all my money and have to pay again to book another date on my timeshare! This company is RIP OFF!!! DON'T BUY RCI TIMESHARES. CUSTOMER SERVICE IS A NIGHTMARE!!! DISRESPECTFUL! NO HELP! SCAM!!!

I have a disability and the woman who sold my husband and I the timeshare made all kinds of promises turned out to be all lies. We were told that the Concierges would make sure I would be in accessible rooms. Instead I was told to call the Lodges myself to make sure they had bathrooms that were accessible to my disability. Even the places didn't know what they had. This Company has salespeople who lie and cheat their way into selling you timeshares.

Hello. We have enjoyed all of our RCI vacations. We have been members for 15 years. These are our vacations. It does take some time to book, but through the years, RCI has made it easier. We have never been in a place that has felt anything less than awesome. We usually make our plans as far in advance as we can with some wiggle room. We never have a specific resort in mind and as they become available we review it to see if it is something we are interested in. We have never been disappointed. Not once. We have never been treated disrespectfully nor do we feel we have been lied to. These are our vacations. We have used them with friends, family and by ourselves. We have gone to Florida, Hilton Head, Texas and on a cruise. Some areas we like better than others, but we have always been happy with the accommodations. RCI has made us travel and take vacations. We have loved every minute of it.

I submit a search on April 2014 for vacation on 2015 for Virginia Beach starting on June 26 or 27 for 1 week and they delete without my permission. I have been waiting for 1 year. On April 28 2015 I received an e-mail to let me know the search is continuing. Today April 29 I called and the lady told me somebody canceled my request. I want my request back dated from the beginning of 2014. I didn't permission for cancellation.

They reel you in... tell you things that are half true. Hidden fees.... very costly if you want to go anywhere. Adding on fees/not allowed to save points without more fees, more fees!! Liars and cheaters......

When I wanted to reserve a room for a week two months ahead, I asked them if I can reserve it but pay when I get there. They said absolutely, you will only be charged when you show up. They said they needed my card information to make the reservation, and took the money out of my account right away, on a Sunday. When I called on Monday to ask them for my money back, they said they reversed the transaction and that I should see the refund in my account at midnight that day. It was not there Monday night, or Tuesday night. I still do not have my money back, and they keep lying to me, and saying that they put the money back in my account. RCI is the biggest liar. They will say anything to get your money, and then it will take weeks to get it back.

We went to las vegas for vacation. Promised tickets for a show, we left with nothing. Stay away from the luxor hotel and this company. Who wants to pay money to take a vacation to listen to the ** lies just to get tickets to see a show? Save your time and money.

Own RED 2 BDR TS worth top pts. Unable to exchange for another Resort no matter when I start search. Only way you can get a resort is if it's OFF season and/or under 3 star member review, no kitchen. Don't mind paying the EXCESSIVE RCI fees but I won't sacrifice for a motel, what's the point?? If you are thinking of joining, trust me and don't. NO convenience searching and most resorts are 3 stars and under, better off just staying at a hotel. Luckily I did not pay a mortgage for my TS prior to joining RCI. Just be prepared to spend way too much time searching and near impossible reaching customer service. No help.

We have a peak weeks time share unit (2xBed, 6 sleeper, Silver Crown) at Midlands Saddle and Trout in the KWAZULU Natal midlands in South Africa for over 20 years and affiliated to RCI. We spacebank our unit with RCI for approx. 6500 points. We used the school holidays to book timeshare in South Africa when the children were little. We also made use of the RCI bonus weeks so we had more than 3 full week holidays a year without using our points, paid the admin fee only. To holiday in Cape Town and the Drakensberg in South Africa we had to book a year in advance. All our travel/resort experiences were memorable, including the online booking and interacting with staff at RCI. South Africa has hundreds of very good resorts inland and at the coast. Please come over on your next holiday travel.

I purchased a timeshare on 1-3-15. I gave the access to my credit card and they took 880.00 down payment. I then arranged to pay them the maintenance fees in the amount of 750.00. I paid them by 2-1-15 so I could get the user name and password to the RCI membership. I received this in March. Now I can't book anything, reach anyone that can give me any satisfactory information. I am paying 152.00 per month since January. When I look at the site, it says you can book using your points, basically 40,000 for a week and still pay us 152 a month for a hotel room. We should file a class action lawsuit!!! I want all my money back and I am ready to file. Anybody want to join up let me know! They can't rip people off and get away with it. This is a scam!!!

We wandered into a Tourist Information store when in Sedona. We received a map of the area and we were quickly passed to another agent because the first one "needed a bathroom break". The new guy was quite nice, gave us lots of ideas of things to do in the area including a scenic train ride, at a great price of just $20. All we had to do was go to a different location to pick up the tickets. "By the way" he said, "they'll want to give you a quick tour of the place. It is called Sedona Pines." He promised we'd be there no more than 30 minutes and since we were saving $120 on the train tickets, well, we fell for it. The tour and sales pitch lasted 2 hours.

As a lawyer who has owned RCI Gold unit (2 BR) for 20+ years, this has been a headache, a huge waste of money. No comparable units were ever available within the booking time frame. I've 'enjoyed' the use of this lemon 2 times in Hawaii (at resorts very inferior to my home resort), once in Guadalajara (horrible apartment in suburbs), twice in the Yucatan (good unit finally) and 2 times at the Home Resort. 7 vacations at a cost to me of over 35000. When you add in the HO dues, the taxes, the horrible add-on fees for nothing (use by family members!) you will tear your hair out trying to deal with them on the phone. I might consider bringing a mass action or being a mass action client in California.

I reserved a hotel through the RCI Packages website, and noted the cancellation policy which indicated that: "You can cancel this reservation on or before 02 Apr 2015 (Local hotel time) without incurring a cancellation fee" and that "If you cancel your reservation after 23:59 on 02 Apr 2015, the following cancellation charges will be applied 252.58 USD." I paid $388 for the reservation.

I have been a member for over 15 yrs & own 2 Gold Crown resorts which I have banked on numerous occasions during the 15 yrs. Every time I have gone to try & exchange RCI never has any avail for me. One time I was able to get a exchange in FLL and oh boy!!! Resort was disgusting and in a very dangerous area. My Gold Crown resorts mean nothing. I also tried last year to use 2 weeks banks for WDW and the reservation agent laughed at me. I was never able to use them again. So now my membership has expired and I can't use the 2 weeks I have banked unless I become a member. Not on your life will I become a member I would rather lose the weeks. DO NOT BECOME A MEMBER OF RCI. They are a RIP-OFF......

We are DVC members because they did not pressure us. We spent about 2-3 years discussing and contemplating before deciding that we should have jumped on the bandwagon 2-3 years earlier. We looked for angles that may not have been presented to us and decided Disney had nothing to hide. One of the benefits of being a DVC member is that we are able to book reservations at locations other than theirs, including through RCI. Being new members, we decided to use our points to go to Colonial Williamsburg for a few days during my son's spring break. As soon as we arrived, we were handed vouchers and they made a copy of our credit card.

RCI Cruise and Resort Vacations Package - Terrible package. You don't get what they promised, they tell you one thing and then when you try to book it's another story. RCI outsources this to another company that is making millions on the backs of RCI customers.

We paid $138 for 4 show tickets in exchange for doing a "2-3 hour timeshare presentation". Total time there - 5.5 hours! The only reason we got out that quickly is because I called the police. After a 4 hour presentation that was very pushy and rude, we were made to wait over an hour for our vouchers. When a group of people went to warn the incoming suckers, they were met at the door by 3 large security men and were told they would have the police called on them for making a disturbance. As if wasting almost 6 hours of my vacation, the worst part is that we're not guaranteed seats to our show. We were given vouchers and if the show is sold out we would be out of luck.

Do not buy anything with RCI or vacation village. This whole thing is a big rip off. They lie about what you get for your money. With RCI just to deposit the points that I pay for, I have to pay them to deposit it and to do a search for a property I want to go to in a certain area. They won't deposit my points separately unless I pay for each point separately. Customer service is awful and unacceptable. Don't do it.

If you are thinking about buying a vacation package from RCI, buyer beware. Your personal information and credit card information can be seen by anyone. Especially if the employee works from home. They have your financial information. No one checks to see what home based agents do with your information. They don't tell you they are home because only an idiot would give someone a credit card who works from home and any criminal can get your information. I heard of a few numbers being sold. I know of a few felons who worked there… well you know the rest. RCI VACATIONS WILL GET YOUR MONEY MORE WAYS THAN ONE.

We are very new timeshare owners, and recently received a telephone call inviting us to a short presentation about how the new building maintenance program was reducing fees, how the reservation procedure had changed to be more efficient, and ... most importantly... no one would try to sell us anything. Oh… and there was a free dinner at a local, not-so-good, restaurant.

I noted a charge of $131.22 on my credit card for CRUISE VACATIONS (Aka RCI). Called credit card to notified them of the fraudulent charge - had my credit card cancelled.. Received an email about the Charge back from RCI Agent ** who claimed he had a recorded conversation from June 2014 AUTHORIZING A CRUISE VACATION. Though I denied agreeing to a cruise and an extended payment PLAN, he would did not play the recording. When I later heard it was a generic discussion of where we would want to go but I STATED THAT I WOULD NOT AGREE TO ANYTHING WITHOUT SEEING IT IN WRITING AND HE PROMISED TO SEND IT TO ME.. but never did. He took my credit card number to guarantee the $99 certificate and I never received the promised written info nor did I call back to authorize charges to my credit card for 18 months amount $131.22.

On 1/23/2015 I started my down payment with RCI and on 2/20/2015 I paid the remaining balance, I was suppose to get a package, I didn't receive that. I called them on 3/4 to make a reservation, they told me I can't because I was not yet a member so I called the person I signed up with (**) & he told me he will help but give him until Friday 3/20. I'm still waiting for the call, I then called his supervisor & she told me she will give me a free week but I have to use my points, then it's not free, she also said she will call back & nothing. They're a fraud. At the time of sale they said I can get my down payment back at any time also not true. Please don't buy, don't be a victim like myself, I wish I did more research.

Really, no star is what this company should receive... Customer service is bottom of the barrel. When I had called I was made to feel like I was interrupting office fun time and had a representative that DID not know how to work her computer. Not at all helpful in my search and of course the internet was down. What happened was absolutely nothing!!! Went to book a vacation and was told I should have been looking to take one 6 plus months ago not 4 months as they had nothing available. What a waste of money joining rci is and I highly regret being a member. As membership means nothing to this company!!! Beware

After reading other reviews I'm not feeling any better about this company. I joined last September in Myrtle Beach at Plantation Resort. Beautiful place. Now I know why they have their sales pitch there. Trying to make reservations and I have been told that nothing is available. Seriously with all those locations. I believe the other locations only make a small amount of rooms available at peak times so they can make their money from the public. RCI rep was pleasant but couldn't help. Waiting for several callbacks from Plantation. Feeling regrets. May have to consult an attorney. Has anyone thought about a class action suit against this company?

My husband and I bought this timeshare from The Jockey Club. It's a pieces of crap for timeshare. We had it for 1 and 1/2. We try to book our week with RCI, GeoHoliday, and Jockey Club. Every time we try to book, customer service will always say no availability for the days we want, choose another date. It was the same thing. I wish if we could get our money back and say goodbye to this company. I do not advise anyone to buy or invest any money with this company. P.S. They give us cruise tickets, it was worthless. Airline ticket was worthless. Hawaii trip, that too was worthless. This company is a ripoff (don't trust them).

It's been 4 and a half hours and we are still waiting. The supervisors and employees are nice till you say you are not interested in purchasing today. Then they make you wait over an hour for your gift and are super super rude without any shame. We kept being told it would take 'a few minutes' over and over. Finally, we got so tired of it. We went to the supervisor, explained it is my dad's birthday and that I have had to cancel things because it has taken this long. The guy just stared. Said nothing. Then another supervisor came, interrupted us and rudely said 'you can go now if you don't want your gifts.' Um, we wasted 4.5+ hours of time. You'd better believe we want what we paid $85 for!! So the guy rudely says "5-7 minutes." It's been 7 minutes and we are still waiting.

I was trying to book a hotel somewhere in Paris. I found ONLY 2 HOTELS near the landmarks affiliated with RCI. To my horror this 2 hotels are located in the area where shadowy people, homeless immigrants and Arabs live. I saw pictures outside the hotel with trash scattered all over and homeless people sleeping at the side of the street. Is this how Paris is??? I was so shock! Then I called RCI for any other hotels and they answered there's none!!! This company is a SCAM!!!

We purchased a trip with the promise that if we did not like the information received, we would be refunded our initial deposit. We did not like the package and the reviews and requested our $ back. After much ado, we were promised the money would be refunded. Not only has it not been refunded, almost two months, they hit my bank account for the next payment. Anyone for a class action suit?

This company is a joke. If you want to book a resort anywhere you actually want to go, forget it. I've been with RCI for three years and I've been able to actually use it once. Every time I try there is nothing available anywhere. They are great at taking your money and nothing else. If you're thinking about joining don't! Plain and simple.

I cannot begin to describe how frustrated I feel with this company. I have owned my timeshare for 23 years, is a non restriction timeshare in Orlando Florida just steps from downtown Disney. As everybody in the same situation with this company you may very well know how deceiving and falsely they advertise and recruit people so they can deposit their weeks with them. Today was my last day with them. I have two weeks deposited with RCI and when I tried to exchange them to travel to Argentina their answer was that all the resorts in the area were fully booked for the next two years. "Ok, it’s possible if you look for an exchange in Buenos Aires or in the wine route in Mendoza, but in Merlo, San Luis, so you can have an idea where this place is, I will have to take you myself because it’s in the middle of the mountain in Argentina where only locals attend."

I have been on hold for over an hour, in an attempt to pay my maintenance for the year 2015. My sister is interested in buying a timeshare. I told her I have been on hold for over an hour and it is always a huge problem to actually get a person on the phone. For some reason, she thinks I am trying to keep her from purchasing her own timeshare. In actuality, I am trying to save her money by NOT buying a timeshare. It is a big hassle and I am so sorry I ever bought one!

I have been a member since 2003. I have timeshare in Florida 3 bed high season. Only used once in our own timeshare. Have always deposited and used other resorts around the world, never got like for like as promised. One bad experience in Bahamas and one Spain, have to checked out earlier. RCI representative on was not very helpful. After complaint was credited back the week but no compensation. Time shares are worthless, can get for nothing. Now have advertised on timeshare users group's website for free. Have got good response for transfer to new owner and they are ready to pay transfer fees etc? If you are fed up with your timeshare dispose this off on this Web site. Do not pay any money to any company who promise to sell this for you. They are scam to take your money. Do not buy direct from resort or any presentation. You can get the same for free or much cheaper.

Both myself and another person bought a timeshare from RCI - Timeshare was in Los Cabos, Mexico. I was charged 4 times a payment of 900 on my credit card, Timeshare was in my name and other person filed bankruptcy. I lost the 3600.00. Can I recover that money?

Was told we will have only 90 presentation but lasted 3 hours. After a while we got a week's worth of points. The sale point that convinced us was that it could build equity. That it could help us when we buy our first home. That was a lie, we can't sell it, and there is no equity. We feel like we were lied because he convinced us that this was a smart investment for the future.

I had complained about not getting anywhere with RCI and customer service. They finally gave me a supervisor's name and after 2 business days she has finally got my issues resolved in booking my vacation.

The Timeshare world is not what it used to be. RCI is owned by Wyndham and a person's exchanges are controlled by them. A person has to check daily online,however if calling they will try to give you something else... It's in their best interest not yours!

When the pushy salesman sold us the timeshare we were not totally set on buying it. He said several times they would buy it back. This was 4 or 5 years ago. They refuse to buy it back and we've never used it. They will say anything till you sign the contract. Then they avoid you and say they will reprimand the salesman. Bs.

I have not been able to use any part of the voucher I was sold. Each reservation I have made was cancelled within a few days for no reason.

I got a letter stating I owed 1300.00 dollars, so I paid it. Now they're giving me the runaround for my receipt. The representatives was very rude and her name was maryanetta at the switchboard operator. This is crazy and the worst company award goes to RCI...!!!

RCI has changed the way you exchange your timeshare. We have exchanged our timeshare in Miss to Cancun year after year - great two bedroom timeshare. Trade for trade they changed to a trading power points system and all the exchanges seem to be more points than you have! So if you want a place for June/July when the grandchildren are out of school you need more trading power. How do you get this power? Pay your next years dues in your timeshare and use points for trading power from there along with a cash amount. So now you don't have that much power next year and are back in the same boat. It's a money maker for RCI. When it runs out I'm out. Anyone want a timeshare in Miss. $800.00????

In Dec 2014 my husband and I were invited to a presentation for RCI in Atlantic City. They said we would receive airline tickets good for anywhere in the USA plus free dinner. After FOUR hours we finally purchased a Platinum membership. DO NOT PURCHASE ANYTHING FROM THIS COMPANY! I have been on the phone for two weeks now, holding on for hours ‘til somebody would pick up, and have had a run around between the home base in AC and RCI. Cannot even get close to getting a week planned for our upcoming trip to FL. They DO NOT explain to you exactly how this works... It's ALL smoking mirrors.

My heart rate has gone pumping once again.... I thought that I was finished with RCI because of all their scamming. We 'sold' our week back (paid the legal fees to give back)..... With absolutely not one cent in profit which is the only real estate deal we have ever NOT made on. I felt huge relief to be rid of this 'holiday', yet we have one more week with RCI... Or so we were told.

We bought our timeshare in the early 2000's, understanding we could exchange our units for other units through RCI. No problems. We enjoyed going where we wanted to go. Availability was not an issue provided we were flexible. RCI WAS great. Someone decided to change the format. Exchanging became nonexistent. Nothing was available anymore. Now, you have to pay out your ass to rent units outright. Seems they chose to take the premium units and expunge them from the exchanges and offer to rent them to their members instead for THEIR price. I called and complained. Tough. I said the Hell with it, and the timeshare is history. At one time - 5 stars. Now, I have to give them 1 star because negatives are unavailable. Order number? No receipt because I refused to take their crap. This is my opinion.

I purchased a one-year 1200.00 sampler membership from RCI Las Vegas, Feb. 2014. As I suspected, very hard to get accommodation where I desire. I ended up taking accommodations where it was available for the time off that I had. When RCI called me to try to sell me permanent membership one month before my membership and I refused, they cancelled my membership. One month before actual expiration of my membership. I have been calling them and they keep promising they will reinstate it...and they haven't.

Last November, we signed our contracts online and I was unable to copy them because their system blocks any printing of their contracts. We paid them $3,999. for the membership and it is now January 24 and we have never received copies of our contracts, nor our membership kit or cards. I have called repeatedly since the beginning of Jan. (they said it would take six weeks) and they keep telling me they sent them, but nothing has ever been received. I will go to legal means to get my money back because they are not living up to their end of the contract if they push me into it. So far, they stink!

My parents have owned 2 timeshares in Florida for many years. In 2012, with both in failing health, they spoke with an RCI representative to sell those timeshares. When I took over their financial affairs I discovered that instead they had been talked into paying at least $8,700 dollars to convert their weeks to points and an interest in a timeshare in Texas, probably because a son lives there. I found notes in my mother's handwriting that after receiving written confirmation of the sale she tried to get out of it, writing "husband terminal" and "can't travel".

We arrived at the Maui Beach Resort for our appointment at 8 am as scheduled by our concierge the previous day. We were to receive a $100 discount on a snorkeling trip for the two of us if we attended a Timeshare presentation by RCI. I'm not sure who lied to us - when we advised our concierge that we had attended a Timeshare presentation one week earlier by another company, she advised that was ok after contacting the Timeshare management office. Roberta from the Maui Beach Resort Timeshare office location advised that was not ok. However, this was advised to us after we had been sitting in the appointment for 20 minutes, having been asked many many questions and little presentation provided to us.

My wife & I have owned our first timeshare (Panorama, BC) since 1990 and a second (Weston, FL) since 2000. As owners for a quarter century, we can only express our satisfaction with the timeshare experience, which has allowed us to travel economically and in style and genuine comfort to dozens of resorts on five continents. When staying at hotels, we generally select the Starwood group (Westin, Sheraton, etc.) and believe we have reasonable, but also high standards regarding our accommodations expectations. Virtually all of our timeshare stay experiences have been very good to outstanding. It always perplexes us when others, who do not own or know very little about timeshares go on about scams, undue expenses, etc. As with everything in life, be informed and use what you buy wisely, knowing whether or not it's what you truly want. Our 25-year experience with our RCI timeshares has brought nothing but joy to us and many happy family memories.

Signed up for free shows, gambling cash, and food. All we needed to do is listen to a 60-minute presentation. Presentation was 90 minutes. Tickets for Hypnosis show were expired and show no longer there. Tickets for Burlesque show was buy one to get one free. Gambling cash was voucher for promotional slots only (wasn't for 100.00 it was for 20 spins). Food was in the form of a card for Restaurant.com, which the web page didn't work while we were in the casinos. Were they all bad because we didn't purchase? We will never know!!!

It has been over 10 since a friend and I signed up together. Within a week of return home we had over $13,000 in debt on a credit card provided to us but yet to receive any membership information with numbers needed to even use service. Debt the size of a car and second payment due and still no way to access what we are paying for. Several attempts and calls to office in Bahamas getting us nowhere, asking for dispute paperwork getting us nowhere. Going to be turned over to a lawyer, severe misrepresentation!

My husband and I purchased a time share from RCI in August 2014. We have just begun looking at taking a vacation in the spring 2015 but just learned of the "all-inclusive" fees. These fees are ridiculous along with the exchange fee. We can purchase a hotel stay for much cheaper on almost any other site. Why do we need to use our points and then pay $100 to $200 per day per person (mainly in Mexico and Caribbean)?!? We have spoken to a representative many times and no one ever mentioned the all-inclusive fee only the exchange fee. This was shocking to us. If you are looking at purchasing a timeshare please...please ask about all the all-inclusive fees. We feel so bamboozled by RCI but it was a learning experience for us. All I have to say is be careful.

We made reservations with RCI in July 2014 for December 2014. Upon arrival, we learned there was no public transportation to and from the resort. Attempting to change our reservation to a resort closer to attractions failed. We had no alternative but to show up at 11 am. The resort refused to store our bags until the 4:00 check-in, despite knowing we had frozen food, no car, and no alternatives. They were rude and made no efforts to accommodate us. I will never recommend an RCI resort to my family or friends.

My wife & I paid $495.00 to Elite Retreat Corporation back on 10/28/13 for a listing of our timeshare on their website as for sale. I called and spoke to Kevin a month or so later after I handed Elite Retreat Corporation $495.00 since they never called me in the meantime, well they had already posted our ad when we had paid for it which probably took them 10 minutes as it appeared that they had a template that they use, not bad for $495.00. So, when I called Kevin a month later since I did not hear from him since we paid for the ad and he states that he already had 3 interested parties to possibly buy our timeshare and after hanging up I thought to myself and wondered if he truly had interested parties why did he not call us. I realized that RCI is a sham and I knew that I had been taken so I just gave up. This company & RCI are bad and should be investigated and shut down.

Please, please NOBODY buy a timeshare especially in FL. They are nothing but liar and scam artists. Once they get you that's it. It's a living death sentence. You get tossed around department to department. A few time I booked a hotel (1) one month in advance still when I get there the hotel was not given the payment in form of a credit. So I end up paying for the room myself because I had two children with me at 11 pm cold and raining outside and had to get in a room. Few other incidents very, very bad service. Never never buy a timeshare and nobody wants to buy this crap. Those people are smart.