RCI Reviews

We went to the Grandview Hotel on a presentation and ended up buying a 11,000 time share. We were so lied too! The sales woman and all of her managers including the lady that had us sign all the papers were so certain that we were going to love this purchase. They told us lies and more lies and everything we wanted to hear. We paid our down payment at the sales meeting where I was given my sales woman's phone number to call her with any needs. Then came home and refinanced at my local bank to pay off the mortgage in full. Before we paid it off the sales team answered my text and calls. She was very nice. Then take a guess, after the mortgage was paid in full NO ONE will talk to me.

Impossible to book dates. Impossible and awkward system. Our prime week and 3 bedroom condo was magically changed to a week in Oct and a 2 bedroom condo. Thousands and thousands of dollars for nothing. We have had this RCI membership 1998. Keep thinking we will use it when we retire, when we have nothing but time to fiddle with scheduling a vacation 2-3 years out or figuring out points and weeks and membership fees.

We have been with RCI for almost 28 years since we first purchased our timeshare in the Canary Islands. Overall our experience with RCI has been okay when it has been used on our terms. I am also a travel consultant (for the past 10 years) so I know a travel deal when one is on the table. Now to be fair/transparent we use our weeks typically by exchanging them for weeks elsewhere. And I know which resorts are in high demand and which ones are not. Plus when to go, for example, we just used 3 banked weeks for a group of 9 people to the Hilton Grand Vacations in Vegas first week of December.

We have been an owner since 2009. The maintenance fees have been steadily going up. In the past for years they have increased by 26%. It’s cheaper to book a week's stay if I were not an owner! So take in this price type of price gouging before buying!

I don't even know where to start. But I am so glad I found you guys to vent to! When we bought our timeshare in St. Thomas in 93, RCI was so accommodating. No problem trading to Hawaii (due to a hurricane) it was on a trade week system not points. The past 10 years have been challenging and although we have stayed at some really nice properties, as of today, we actually have to cancel our vacation because they have absolutely nothing, and don't give me this "You waited too long to book", never happened before. When you mention how the RCI participating properties have decreased (just look at the skinny book we are now sent compared to the ones we use to receive) they say, "We have so many more customers". Really? Not according to the numerous complaints I've read on different sites.

They tell you whatever to get you to sign up and then you're stuck. Read ALL FINE PRINT, before you sign anything. No matter what they tell you. If I could give 0 stars, I would. It is difficult to receive assistance when you actually have a problem. I was told MANY lies when I joined the membership. The representatives in customer care are doing nothing to resolve my issues and are not empathetic towards me about the lousy service I received or the lies I was told. I was told I am unable to cancel this membership and they threatened to put membership fee dues on my credit when I ask to cancel.

Stay away. We purchased a timeshare from TLC (tied to RCI) in Orlando during a presentation. To sign up for the timeshare, we were given 3 "free" coupons (a 7 nights cruise, 2 days las Vegas and a free trip to a destination in US). All of which, when we tried to claim - weren't free. We were told to pay upfront and plus plus charges and were forced to upgrade, if we wanted to use it, etc. Secondly, during the presentation, we were shown a website of RCI and their resorts worldwide. Wow. We signed up right away. Big mistake. A 5000$ mistake. The timeshare comes with 10,000 points a year which when we tried to redeem - they were trying to upsell all the time.

Let me start off with how my husband and I came across Wyndham timeshare etc. We were in Vegas for a couple of days so as we walked around and were suddenly approached by a "motivated" yappy, con-man from Wyndham Resorts. Yes, I know what you're thinking now, we should have seen all the RED FLAGS as soon as we set eyes on this guy's pathetic persistence to get us to see a presentation at Wyndham. We should have known that anyone who entices you to make a deal on the spot is a fraud. They are the fast talkers, the manipulators, and the conmen who have no soul. The ones who are strikingly similar to a chameleon.

Called and spoke to individual - she was supposed to send info re Alaska cruise. Not responding. Emailed customer service - not responding. This has happened before. Not a very responsible organization. How do you get them to cooperate?

RCI does nothing to make the customer happy. A few weeks ago, they tried telling us that our deposit was never done. It took about 5 phone calls to RCI and our home resort and it was our home resort that realized we did deposit it, we had combined weeks. I kept getting emails from RCI telling us it was never deposited. Very unprofessional company and never does anything to accommodate the customer.

I have been an RCI member for many years. I have had positive experiences with them in the past, but the last few years, the company has many scams going on. When you look for a vacation resort on their website, there is never anything available in your timeframe, but miraculously when you get an agent on the line, lo and behold there just so happens to be one available. The problem is, it is a run down, $50 per night hotel room quite far from the destination you are requesting. Meanwhile, I deposited a $900 value, 2 bedroom unit in a highly sought after vacation destination and the agent is frustrated and doesn't understand why I don't want to waste my $900 value exchange on a run down hotel I can book on Hotels.com for $50 a night.

My wife and I took my parents on an Alaskan cruise. The flight RCI had booked us on was canceled. RCI did not notify us of the cancellation. They did nothing to fix the problem and we spent one night in the airport in Seattle. I had to purchase four new tickets from another airline that cost an additional $4700. RCI will not accept any of the responsibility. Instead they are blaming it all on me. Do absolutely nothing with RCI. They are the biggest joke ever!!!

RCI requires you to deposit your time sharing vacation week BEFORE you can search for what is available to exchange. Once deposited, you can not get your week back. The problem is that almost nothing is available for popular places and times of the year. Consequently, it is very likely that you will deposit your week and be left with nowhere to go. In addition, RCI has a formula that calculates what your week is worth for an exchange - they call it "trading power" and it's based on demand for your unit and number of people it will sleep. If your unit isn't worth at least as much as the unit you want to exchange, you're out of luck. This means that even if you got incredibly lucky and found a place you wanted to go, you still might not be able to do the exchange. RCI is a high risk proposition and a formula for disappointment.

RCI has devalued my week because I did not convert from the weeks' program to the point system. In order to receive previous benefits I had to become a Platinum Member... But the Platinum membership has done nothing for me, For the past 2 yrs I cannot get an internal exchange at my own resort, or in New Hampshire. When someone deposits a week, RCI can get more $ from rentals than from exchanges. This should be illegal. What I have decided to do is put my week into the rental program at my resort, when I am not using, and letting my RCI membership expire!!!!

Member since 1993 and am fed up!! Do Not get vacations you want. Always suggest a lesser one not popular location. Can't get Disney World but Wright's Dairy Farm is available! Always have to pay for something. Pay to deposit points and weeks, pay to use points and weeks, pay to have family use points and weeks, pay to have family check in before you under your reservation. Suggest resorts then have to pay to use all facilities. Over $150,000 paid in 25 years and still get the runaround and they keep increasing prices. BUYER BEWARE. DO NOT SIGN ON!!

I have seen other reviews of the same experience I have had with the RCI travel package group and had only wished I had read them before making the same mistake. I also bought a travel package for 1 premium cruise plus 1 week resort stay or 7 night Hawaii stay. When the dates were available, I found the premium cruise I wanted to book on the RCI travel packages site and contacted RCI to book it. The retail price of the cruise on the cruise lines website ended up being roughly $200 dollars more than what I paid per person through RCI, this was for a $3,960 dollar package. When I contacted RCI to ask when the credit for the cruise would be applied, no one could give me an answer.

I have been so displeased with this package. Nothing was as described at the time of purchase. I was promised 2 cruises and one week at a resort. The first cruise (after adding service charge, port fees and taxes) was less than 200.00 than I had purchased it online. The port fees were double the amount that the cruise ship company charged. The number of free resorts drastically decreased over time. Many charged over 1,000.00 per week. I am able to get an extra week through RCI for less than 300.00 When questioned, I was told that RCI had no control over its inventory and that the resort set the prices.

We just wanted to share our experience as RCI members this far- We purchased a 2 year membership and we were “sold” on the “unlimited availability” and “discount packages/potential”. We have attempted to book 4 trips with RCI in the 3 months since having our membership. 3 of the destinations there were “no available properties” and the 4th was to a resort in the Bahamas. Luckily we shopped around before booking with RCI, because it was CHEAPER to book directly with the resort. We regret purchasing this membership and would warn others considering to be cautious.

This complaint is about my timeshare. I have a timeshare with RCI that I saw at Tahiti village. My payments go to the ASNY company LLC. 801 S. Rampart Blvd Ste 200 Las Vegas Nevada 89145 (702) 967-5000. I signed up March 21st, 2017. My problem is I'm paying over the amount I was prepared for. I feel I was tricked into becoming a member of RCI. I wasn't explained any numbers on the documents. I thought the papers would match what I had seen on the flyer and talked with Robert, the manager on the floor. So when I called him and asked him about my interest rates he said he couldn't help me and gave me a phone number. He said he had nothing to do with that. He was the one that had made it seem it was going to be a once in a lifetime opportunity that would cost 18,037.92. Because I have a big family I thought it was worth it. This is what I thought I was buying.

You have a dedicated week. If you reserve your already dedicated week 16 months in advances it will be lost if you don t call back 12-13 month prior. Then why does your contract say you have this week reserved (period). Refunds must be made in 24 hours. You cannot used the seize money for another trip. Every damn call is... "Would you like to renew for a year or two." They push this. Customer service is brain dead and of 0 help. Buying vacations straight out without RCI is much much cheaper. Don’t use them!!! You will be sorry.

You always have to pin RCI down to the last penny IN WRITING. They will flat out lie. I was told the price of the cruise certificate would all go towards cruise I chose. Not true at all. About $1,000 went towards the resort benefits. Having read other reviews, I am also going to ask for specifics in writing about any other pass through fees. I will say when I found the cruise cheaper, they did honor that. We like the same resort and were able to get our extra weeks at a premium time. Read all reviews and ask every last detail. Ask for everything in writing.

Customer service complaint: don’t ever use RCI travel to book a cruise. It’s a fraud, customer service is not there for the customer. Our cruise was canceled by Norwegian Cruise line without RCI notifying us of any discrepancies. I could not get any information from RCI and therefore needed to contact the Cruise line directly, of course Norwegian Cruise line could not assist me because I had booked through RCI. After approximately four hours on hold over the past week RCI customer service has still been unable to assist us. Customer service supervisor Cathrine (I can’t confirm this is your title) that’s what she claims she is, has been working with the cruise line since last Sunday. She cannot get anything resolved, and therefore I am told has transferred it to her supervisor, of which I cannot get the name or contact information for.

RCI was great at one time. Then the Wyndham "thieves" took over. All rates never stop going up. Limited hours to contact RCI. Not open Sunday when you have a few minutes to plan a vacation. They give away vacations you put on 24 hour hold well before the 24 hr deadline...probably had a chance to RENT IT. Want to let your grown kids use it...have to pay more more for a guest pass...ridiculous. Try to find an exchange at a decent resort. Good luck. But I promise you Wyndham will have units available for rent. Just nothing for we exchangers. What a SCAM. I BELIEVE THEY GOT SUED FOR THIS but it didn't slow them down apparently. How can you have Extra Vacations at a resort but nothing available at the same time for exchange? Hmmm...very interesting!

PLEASE READ AND TAKE IN CONSIDERATION. First and foremost let me start off by saying this company is by far the worst company to ever purchase a vacation package from. Me and my husband paid $2,600 for the entire package. We booked a 7 day resort stay in Cancun Mexico for me, my husband, and children. I called back to change our destination because of the killings that have been going on in the tourist area and their supervisor did not accommodate the destination change because we didn’t pay a cancellation fee. What the supervisor of this company did do is speak over me every time I needed to speak, asked what channel this news was on, recommended us to send another friend to take our package if we didn’t want to go and tried to tell us about the dangers going on in the United States which still at the end of the day did not try to make their customers satisfied as if we did not just pay $2600.

My father in law owns the account with RCI. Six months ago he added his son and I to the account. RCI said that he must send a death certificate for his wife in order to remove her as an owner from the account and that we would be added in her place. My husband and I called today to book a vacation. We have two weeks. First problem, we were not on the account. However we provided the account info and explained our relationship to the account holder and they allowed us to continue without issue. They informed us that to book the location we wanted, we would have to combine our weeks and pay $180 for a combination fee. We said we'd discuss and call back later. We called back deciding to go ahead and combine the two weeks. Again it was not an issue that my husband and I were not on the account.

I have owned with RCI for 20 years and in that time have managed to make some exchanges and travel but with crazy costs. Now I'm booking a trip more than 15 months in advance and their cancellation policy states you lose your money by the end of the day of booking! So I book today for a trip in September of 2019 to VA and I lose all my money if I have an emergency or need to make a change in travel? That is a ridiculous practice!!! Their "insurance" only covers point return, who gives a crap about points? We work hard to save for vacation, I want the option to be get a refund if I find out I can't travel.

We visited Hawaii recently and I had booked a room at Aston Kona by the Sea through RCI Platinum. It had good reviews and fit our needs perfectly. Until we arrived late one night on April 18. We were very disappointed in RCI partnership property and the customer service we received from RCI when attempting to cancel. The rooms had mold in many places, the shower was dirty, and the rooms had a horrible odor to them. The mold and dirt were fighting with my allergies.

Be careful when purchasing a cruise certificate through RCI. They have limited access to all ships and you will definitely pay a premium! They tell you all kinds of wonderful things about how you are saving money, but it's false. We ended up paying $430 per person over what we could have booked the same cruise through the actual cruise line. It took months for them to find us something because every cruise "expert" you talk to wants to up-sell you! BUYER BEWARE.

We got into RCI 22 years ago. Have seen nothing but scams, a revamped system that cost us $$$ thousands more that was supposed to be new and improved that never really worked out either. They said the new system was the way to go, give them more $$$ or be left out in the cold. Costs of trading that continually rise. Do not buy a timeshare, you can find great travel deals on your own using Google and searching for condos. By the time you pay your maintenance fees,(Which never cease to stop increasing), pay your RCI membership, (Which never stops increasing), and pay your exchange fee to RCI, (which never stops increasing) on top of your original purchase price of your condo, you can vacation cheaper without belonging. WORLD'S biggest SCAM!!!

Met up with RCI team. Great sales pitch. I mean who doesn’t want to save money on travel. We were close to signing up then thought we would quickly check some reviews. Best thing we did because even though it sounded great at the time, we would not have been happy not being able to book accom when we needed it or finding out that there were extra hidden costs which would have been a nightmare and a bad investment. Interesting that the original cost was $21,000. When we asked for discount it came down to $16,000. Feedback saved us.

I'm a current member and would advise anyone not to purchase this membership. They lock you into a 45-year contract and you cannot book a stay when you need to, or where you want to. Customer service is terrible and that patch you around to the wrong departments. The program is the complete opposite of what was presented during the presentation; RUN and RUN FAST, it's not worth the paper it was printed on. I wish I would have NEVER purchased this membership; NEVER.

I have been with RCI for about 20 years now and the trading in for another TS is getting ridiculous! The 'good' ones are NEVER available and I can't get them even with a year's notice paid search! The timeshares that are in their system, are NOT convenient to the places I want to travel and websites like VRBO, Airbnb are WAY MORE POPULAR to get what you want and cheaper!!!

I find it frustrating when trying to find a place for a vacation after I have deposited my owned weeks. Places like Lead, South Dakota (the only RCI place in SD) only has available openings in the months of Oct-March... REALLY! Not good timing if on a motorcycle! Everything is like that. North USA months I can see are available in the winter months and South USA months in the summer. I am making the assumption however if I pay additional fees for Prime Membership those other dates may just magically appear and become available. Like the exorbitant fees they charge in the first place aren't enough!

Don't assume you are using what you have. I book a flight with my points. You assume it will come from your total balance. WRONG! They deduct from your "current year" balance and let the points from "previous" year expired so they can charge you to extend the pint for "one more year". Even my account balance shows my "current" year balance including those so called "expired" points. Cannot find the policy. Call the customer service, the answer is "you are wrong!" Try to get out the membership whenever you can. I wish I can give "zero star".

I need a hotel for a week this summer in order to take my comprehensive final exam for a doctorate program. I called RCI to see if they had any available hotels in the area at a reasonable rate. The representative stated that they had inventory comparable to the market rate. During the reservation he stated that the reservation would comes with travel insurance and if there was a need to cancel call them and they would review my options. After booking the reservation I discovered the price of the hotel was almost $200 dollars more than the hotel listing on the internet. When I called back they stated that the travel insurance only covered emergencies and then if I canceled the reservation I would forfeit the entire amount. The representative, to put it mildly, misstated the facts about the travel insurance and the market value of the hotel. I will never book another hotel reservation this company.

I was offered a cruise by RCI that I accepted over the telephone which was recorded by RCI. Having paid the amount asked for they added on a charge for monthly installments which I was told was interest then bank charges and then a levy which I contested as payments were made via a credit card which does not attract any charges. After months of arguing this these charges were returned. I had stated in the numerous e-mails to RCI that I wanted a copy of the telephone recording as like previous review I was shown that there are numerous hidden charges that were not disclosed at the time. It is now 4 months since I requested the copy of the recording and to date RCI have refused to comply. I have asked for my money to be returned to me again this has been refused.

I have been a member of RCI since 2002. It never ceases to amaze me how they come up with creative ways to rip you off. After the sinking feeling that you have been had in buying a timeshare, you think there might be something to be gained by trading your timeshare week for points to used at an RCI facility. That is, until you add up the costs to do so. First there is the maintenance fee for your property, then add the RCI membership fee, then the weekly RCI fee for the reservation, and then compare what Costco Travel or others are charging for a similar vacation fee, and it's a wash. But don't forget, those weeks you transferred to RCI have a use by date, or, for an additional fee, of course, you can extend the expiration date. All in all, you save NOTHING.

Very unhappy. In filling out the paperwork I specifically declined Barclays credit card offer. Four days after returning home I received a Barclays credit card in the mail which was immediately cut up. I keep receiving emails which I also declined. When we declined the offer to purchase at several thousands of dollars and was ready to leave the agent came back with an offer at half the original amount. Then I knew it was a scam. Not to mention the customer plants who boasted of the great deals they got on vacations conveniently leaving as we arrived. I never would have posted this review had it not been for the credit card arriving. An hour on Hilton Head Island we'll never get back.

Please do not let RCI talk you into buying a vacation package. It is a scam!!! They sell you a package that they say is the greatest and then when you book a cruise, they charge you a ton of "pass through fees", so the cruise certificate isn't worth much and then I try to use the resort certificate and nothing that I want is ever available--when they told me I could have whatever I wanted! I asked to trade my resort certificate for a cruise certificate and they will only give me $200!!! Really!!! I paid $2600 for a vacation package worth maybe $1000!!! Don't be fooled by RCI they are a scam!!! They will not help you at all! They just want your money for little or nothing in return!

I have had several calls from RCI wanting to buy back my extra weeks for $2700 per week that I sell back saying that it is for the Arnold Palmer Tournament. All I have to do is pay 395.00 to unlock the weeks and I should get my $2700 in two weeks. Has anyone else experienced these calls? Not sure if this is legit.

On February 22nd 2018 our business line was called by RCI with a supposed offer of a resort stay. I have always trained our entire staff to consistently wait out the automated calls and speak with a representative in order to be taken off of all future lists. This will help with our office costs of constantly being bombarded with ridiculous sales calls that we receive each day.

Booked an exchange with RCI for a property that we have been to before. Excellent resort called Wyndham Palm Aire in Pompano, Florida. We had booked a cruise for one week and the resort for another. Airfare was booked for the 2 weeks. The exchange was booked beginning of October 2017. Paid an exchange fee of $359.00 CDN. On December 19th, we were called and told that our reservation was cancelled due to the hurricane damage of Irma which was on September 8th., 2017.

I am mostly happy with RCI. The issues I have are booking extra vacations. You are unable to specify an ocean front room even though I have the Platinum membership. I don't see where I get anything from having the Platinum membership other than more yearly fees!!! It doesn't seem to have any clout with any of the resorts.

I have both a weeks membership and points membership. It has become more and more difficult to schedule vacations. First, their website has constant issues often making it difficult to search. Second, the resorts are becoming fewer and far between which means fewer options and fewer rooms in this options. To find what you want you must be able to plan a year or more in advance particularly if you have kids in school and are often limited to school breaks and holidays which are a premium time. Third, the fees continue to increase. The member resorts apparently are trying to recoup money with all sorts of fees. The all-inclusive resorts are, perhaps the worst. Fourth, don't even get me started on the cruises. You can book the same cruise for significantly less on many other sights. They seem to pump the price up for RCI. It is really becoming rather worthless.

So we received a phone call as probably most TS owners do alerting us to an update of owners, when I pressed the operator for owner of what, she said, "Timeshare" and I pressed further asking about what resort. So I asked if this was a sales pitch, she assured me no that it was only an update of benefits and services again being very vague. Since I am retired and have the free time to waste, we made our way over to Ruby Tuesday to be updated and as I suspected this is a veiled attempt to sell you their Platinum Exchange service in exchange for your timeshare. The hard sell of course is the escalating maintenance fees normally associated with timeshares. What they want is for you to sign your timeshare over to them, plus some amount of money this will get you out of your contract with your timeshare.

We purchased our first week with RCI in 1991. Since then, there have been a few changes as the company has found a few creative ways to add fees (combining weeks, upgrading to Platinum membership, guest certificates, etc). You have to be flexible and plan ahead to get the best value out of using RCI. We always know where we are going a year before and we start monitoring availability early. In the 26 years that I been a member of RCI I have not been disappointed. In the old days, you could just deposit your week (even if it was a one bedroom) and exchange out for a larger (2-3 bedroom unit) with no issues.

Purchased a platinum membership and there is absolutely no value for the money whatsoever, bought points membership and for the points they give you, you can book very little... and you are fee'd to death, there is a fee for everything, horrible value.

We've been members of RCI for more than 20 years, ever since our parents "gifted" us with their timeshare. At first, we were able to exchange for places we wanted to go, when we wanted to go. Then they started selling the premium spots and dates, so now, if we're lucky, we can go to Myrtle Beach in January. They were sued in a class action, found liable, and the penalty was that they had to give every member a discount coupon toward a cruise. Really? Obviously, some back dealing going on there. You pay to join, you pay to exchange, you pay to combine points, then you pay to use those points. You can easily rack up another $400 in RCI fees on top of your resort maintenance fees. Rip off.

If I could give a -10 rate, I would. We've been with RCI for over 20 years, the services and fees are getting worse and worse. I live in the midwest and sucked into converting weeks to points paying extra $5000 for supposedly more flexibility. Not so, as I was never able to book anything on weekend near where I live. We pay $1200 maintenance fee to our home resort that includes cleaning, taxes, maintenance, reserve, etc. We also pay $124 RCI annual membership fee and $199 exchange fee typically without point protection plan. August 2017, we booked 2 units paid 2 separate exchange fee because they couldn't find anything larger than one bedroom. We booked 10 days before vacation. Because their computer system had malfunctioned, I called in to book, the representative sneaked point protection plan without me knowing for 2 units for another $100. So instead of $199 we should have paid, we ended up with $498.

I got two phones calls from RCI Promotions this morning. At the first one, I completed the survey to get to a "person" to talk to. I told them I am on the DO NOT CALL LIST and take me off of their computer. An hour later, I got a repeated call. Grrrrr. I have messaged Hilton Hotels, who RCI was using as their partner in their spiel.

Booking #** on Norwegian Cruise Lines. Did not get promised confirmation emails as promised by consultant. Consultant did not return calls over a period of at least 4 days, and then after I informed her I was canceling my trip and why through voice. Consultant called sister in law to get email address rather than calling me. At that point I got the promised email plus one telling me I had to call 6028245993 ext 1104 for cancellation department. I started calling immediately and have yet to get an answer. The line is never "available". Although I'm still attempting to call, I sent a certified letter on Thursday to the "cancellation department", canceling my trip. If I do not get a full refund I will be contacting my attorney. I do not expect to hear anything from this complaint. I do not like to "create an account" to file a complaint. Very interesting I got no response from the consultant until I tried to cancel!

If I could rate RCI a Zero I would. We got rid of our timeshare in Colorado and cancelled RCI since we no longer had a unit to bank and trade. We were promised a credit in the next billing cycle and to date that has NOT happened yet. (It is now 11/7.) We cancelled in Aug. and expected a credit in Sept. When we did not receive it I called again and still no credit. They talk a good game on the phone but they don't come through. We stopped booking anything besides a "gold crown" resort since the quality on the other resorts was questionable. We showed up for a vacation once on Oahu and the resort showed signs of a fire and had a tattoo parlor below it.

I rented a car through RCI travel and was forced to return it early due to hurricane Irma, Enterprise was the host company. After returning the car early Enterprise informed me had I rented directly from them I would already have a refund. RCI refuses to give me a refund even though Enterprise agreed they owe me the money ($519.00). This company ripped me off. DO NOT EVER DEAL WITH THEM, THEY DON'T CARE ABOUT YOU OR YOUR VACATION... JUST YOUR MONEY! DISHONEST THIEVES.

RCI sucks! I broke down and signed up for RCI. I wanted to exchange my week in Orlando for weeks in other parts of the Country. I paid their fees and set up a place in Gilford New Hampshire at the Fireside Inn. Well due to bad weather and Power outages, they had to evacuate the Hotel and Family members as well. The Resort found rooms for everyone else and said because they went through RCI they are not paying customers. So I called RCI and they said they could comp me a week and they could find a place for them to stay on the 3rd of November. 4 days from now. People travel on budgets, RCI could care a less.

We were gifted a timeshare at Massanutten Resort in Virginia with 2 bonus weeks and found out we had to join RCI to use our "bonus weeks". We heard it was a hassle and you had to start calling 45 days in advance of the dates you want and then call every day to try to get the dates. I have found that this is not the case. Every time I called on the first day I got the dates we wanted. The first time I called the RCI rep was very helpful and offered me the unit "on sale" for a lot less than the exchange fee and kept my bonus week.

After consulting with my legal team here is what has been brought to my concern and why I canceled. Unfair methods of competition; deceptive or unfair acts. It is unlawful to engage in unfair methods of competition or deceptive or unfair acts in the offer to sell or sale of a timeshare including, without limitation: 1. Misrepresenting or failing to disclose any material fact concerning a timeshare. 2. Including in an agreement for the purchase of a timeshare provisions purporting to waive any right or benefit provided for purchasers under this chapter. 3. Receiving from a prospective purchaser any money or other valuable consideration before the purchaser has received a statement of public offering. 4. Misrepresenting the amount of time or period of time the unit will be available to a purchaser.

We booked a vacation at the Flamingo using savings dollars from RCI. The resort has been destroyed and is not open, nor are their any flights as the airline cancelled our reservations. I asked RCI for a Credit or Refund or a rebooking to another resort but I was told that since I made the reservation online thru the RCI website and payment was made to RCI, the payment then went to resort and I am not able to get a refund of any sort at all. Why cant I get at least a credit or a refund from RCI, or why can't RCI help me recover the fee from the hotel, if that's really the case.

I have belonged to RCI since 2005. I have utilized them a few times and have always had problems booking a vacation - the process never worked well. My recent communication with them was in April 2017 to book a vacation for some time before my deposited vacation with them expired - in August 2017. They have not been able to find me a vacation, and they actually messed up my ongoing reservation two or three times, changing information in it that was not supposed to be changed.

I was totally displeased when after a US State Dept expanded travel warnings to Mexico (Cabo) - I cancelled my trip to Cabo in December 2017 and they would not refund the $216 exchange fee because they only give you 24 hours to cancel. The trip is 4 months away and even though there was severe circumstances they refused to refund. Buyer Beware!!!

I recently stayed at the absolutely wonderful Occidental Xcaret. I just want to put it on record that the hotel staff were amazing. On the first day we were approached by staff members to ask us if we would like a tour of the hotel. As it was absolutely amazing we agreed. We were collected in our reception the next day early. We were then introduced to a girl who showed us around the whole complex and showed us the really expensive rooms. I have to admit I was very impressed. The tour guide then started to tell us she was coming to Ireland for a holiday. We got on very well to be honest but in hindsight it was probably lies that she was ever going to Ireland at all. When we finished our tour we were brought back to the offices. It was then I realised it was a timeshare thing.

We were roped into a timeshare we never really wanted! Now we can't get out of it & they charge yearly fees & fees for transferring your own points!! Very disappointed with this company. Never get involved with them if you can avoid them. Unhappy timeshare owners!

Island Activity Company lured us with discounted luau if we attend a timeshare presentation of RCI. They asked for IDs with matching addresses for couples. Since I am single, I assumed I did not to worry about that. Island Activity Company said that a passport will do. When we went to RCI presentation, one lady realtor was rude when I told her I don't have an ID with my home address. I have a couple of valid Government issued IDs. She rejected it. But I still went through the presentation since it sounded like a good deal. I went out refusing to pay the 500 dollar deposit. Saw my credit card billed twice for the hold.

I signed up with RCI for what reason? I was with Interval International, I wanted to stay at Disneyland, contacted RCI and asked how to stay at Disneyland in California, couldn't get a straight answer. The only answer I received was I had to join with RCI and deposit my week with them to see what kind of trading power I had. Well I am not going to deposit my week if I can't stay where I want to go. So finally I got a representative tell me "You have to deposit your week and request through them at least a year or more in advance to be on a waiting list," but of course they already have my money of joining. Now I have no resort to stay at and I have to stay in a hotel when I have a timeshare that I pay thousands of dollars for, so someone please tell me why we pay all of this money if we're still staying in hotels? I want my money refunded!!!

Booked a cruise... Needed rental car to and from port along with hotel stay. Rental car representatives completely uneducated on most convenient, cheapest options. Hotel and cruise was booked through Expedia so needless to say hotel reservation was lost; only able to stay at same hotel because room was attached to a Hilton Diamond member... Room had a 2-3 inch dead roach among other issues. No refund possible due to third party booking. Not to mention charged more than rack rate and was charged an extra fee from RCI for booking third party! Zero customer help from RCI until day six; only to tell me sorry about my luck. I could not have done a worse job booking a vacation all one my own with no professional experience. Cannot drop this company fast enough!

We were sucked into a timeshare with Sapphire Resorts a subsidiary of RCI. They lied about great airfare deals, They lied about buybacks. The customer service is laughable. Used my membership once and was so fed up with the incompetence of the company that I wanted out. No satisfaction guaranteed. You are stuck with high maintenance fees and virtually nothing for your money. Disgusting, unethical dishonest company. Do not get ripped off like we did. I wish I could warn everyone who gets lured by their slick sales techniques.

We have been RCI customers for over 13 years, we love to travel and yes, we have used them quite often. We were solicited a cruise package through them which was two 3-5 day cruises for two people, and a 7 day stay at specific resorts on their website. The cost of this package was $2399. Sounds good at the time right? NOT SO MUCH. When you book your "free" cruise that you just paid for, you are only offered mostly inside cabins and some ocean view cabins at no extra charge. But then you have to pay taxes, port charges and an "NCCF" fee. After all the fees paid when you book your cruise, it comes out to be $100-$300 less than booking straight through the cruise company. So I paid $2399 to get a $200-600 discount on my cruises!!!

I have owned at the Royal Islander in St. Maarten since 1989. Purchased a studio and joined RCI. It worked out well as I deposited a studio every year as I owned Labor day and did not really want to go that time of year. Most/all of the time my exchange was never a studio, but a two bedroom and even sometimes Royal Islander gave me one of the Penthouses! No combining weeks either as I go every year. Since Wyndham took over (downhill) I sold my studio to my girlfriend who only wants to go every other year and I purchased a 2 bedroom for $1995 in a fire sale. (Yippee) The exact week I want to go down for the next 25 years... I will never deposit my week, and RCI will never make money on me again to exchange! You deposit, they resell... Who makes the money! Then they make you pay $199+ to exchange, another Win Win for RCI and nothing for their customers.

The sales presentation is excellent at this company. They show you places that you can "use" at whatever location you say you are interested in. When you actually pay and sign up and get online to look for a place in that location, it is not available or is 3 times the points you expected to have to use. There should be a trial period so that you can sell back within the first month or so, but there is not. They tell you that you can sell it back, but when you ask, they say that that "period" is over. You are basically stuck. Wish I could give a 0.

RCI is the worst resort company ever. They steal points away from you that you have purchased and says that the points were used under a vacation that was never booked. In order to resolve this situation, they'll transfer you back and forth to departments and have you wait hours!!! I hate this company with a passion. Rip offs!

I have purchased many certificate packages from RCI travel department. When I purchased 2 more packages last year, I was told that I could get 1 week at a resort of my choosing and either a premium cruise or 2 seven night cruises. I used my resort stay and one of the 7 night cruises without any problems. I went to use the second 7 night cruise and ran into a huge mess. First, when I originally purchased the package I was told I could have a balcony suite. Well, not the case anymore. I was told that I can only have an inside stateroom. So disappointed I went ahead and booked the cruise anyway. Now that we are close to our cruise date, I called the cruise certificate department looking for the itinerary that was never mailed to me. This is how we communicated in the past.

We've owned a timeshare for A LOT of years. Bought it at a ski resort (although they call themselves a 4 seasons resort). A prime week - the second week of the year. PERFECT time to ski. When we bought our timeshare, we subscribed to RCI, on the resort's recommendation. They said, "With a prime week, you can trade for any vacation you want." At first all was good. We like the beach in the summer, so we traded our week for the beach, during prime time in the summer. Then the greed that takes over so many, hit RCI. They figured out that if you convert weeks to points, you can make more money.

I have been with RCI approx 12yrs. My previous issues have been the fact that they charge for unused points... Live and learn. My complaint is that I had to cancel a reservation. It's unfortunate but situations do arise and plans have to get changed. I cancelled 5-days prior to my check-in date. RCI WILL NEITHER REFUND NOR CREDIT my charge of $99.00! They say they have a 24-hour 'grace period'. I feel this is a major RIP-OFF to consumers and extremely bad business practice. I have contacted them by email, customer service and 'blabbering' supervisor. I was told "they have to keep the lights on" in order to provide their service. Well, RCI, my lights need to be on as well!! BUYER BEWARE.

We see no reason to sign up for RCI except to give the company money. We are new members who tried to use RCI for the first time. We wanted to visit El Dorado Suites, Riviera Maya, using our exchange. Through RCI, we have to pay a $399 fee for a mandatory 7-day visit. RCI requires we also pay a $2500 "Mandatory all inclusive" fee for the El Dorado. So that's the cost of our RCI membership, plus a $399 fee, plus a $2500 all-inclusive fee. Curious, we logged into El Dorado's home page and found we could sign up for the exact same vacation, not using RCI, for a total cost of $2200, also all-inclusive. So the all-inclusive fee alone is more than the actual cost of staying at the El Dorado Suites, without having ever met an RCI salesperson.

I've been a member of RCI for 7 years. And got sucked into changing weeks to points. Let me tell you. You pay for the right to use a room for a resort for a week. And with points, you have better options. And with a Platinum membership, it gets a lot better. Wrong! Wrong! Wrong! The most unfortunate part of deciding whether you are getting a timeshare or not, is while you are on vacation. You're in good spirits. You're enjoying your vacation, and want more time. In comes the timeshare rep, and makes it sound like a wonderful investment. It affords you the ability to vaca in nice unit. You're planning to go in a vacation at least once a year, so why not do it in style? If the person reading this has already bought a timeshare, ugh! Sorry. Welcome to the club of regret. If you are still considering, let me tell you why you don't want to get trapped, and I mean that, trapped in this timeshare web.

"Join in the Festivities and Celebrate Vacation Village Resorts' Anniversary with a Complimentary Vacation! OFFER EXTENDED. It's not too late to join the party, take advantage of this opportunity to celebrate Vacation Village Resorts' 35 year anniversary before it's over! As part of the celebration, RCI® subscribing members can receive a complimentary one week stay by simply booking your next vacation into select Vacation Village Resorts and paying a $149USD internal exchange fee with no Points required.* Act Fast! Must book by 4.30.17 with travel dates through 2.28.18."

I have been an RCI member for a long time now. Not only do they fee you to death, there are fees for everything, the value of the points is ridiculous, and it seems, I can never use them for what I want to use them for. This last time (and not the first time I have had issue, just the first time I decided to complain), I attempted to use some of my annual 80,000 points for car rental. Well, it seems there is a "glitch" in their system that doesn't show my points. The rep acknowledged that they know I have points, but I cannot use them right now, but she will be glad to book my rental for cash, and RCI will reimburse when the "glitch" is repaired and show my points. Of course, I told her that was not going to happen.

Someone call an IT professional for this company! Good luck with their website. Every time I look for something on their site it tells me they are having technical difficulties and I can't get in. But the icing on the cake is when you do want to book something you will find it unavailable. Get ready to find only lint in your pockets because this company will clean out your pockets with all their fees! It only works well if you pick a (non) all inclusive, go last minute and you don't mind staying in a dump. So what I am saying is they definitely know how to ruin a vacation. I can always find a vacation cheaper on websites like cheapcarribean.com. RCI members get put in the dumpiest rooms which are not easily accessible to amenities.

We recently stayed at an RCI timeshare with family and friends. We signed up for a three bedroom unit that sleeps 10 (8 privately). One of the bedrooms was large enough to fit a family of four. That is what was advertised. What we received was two units joined (which we didn't have a problem with) but they slept 6 privately. One unit had a queen size bed and a pull out couch and the other unit had a king bed with a pull out couch and a room upstairs. But the room upstairs had two twin beds. It was a kids room. It was the size of a small attic. We brought this to the attention of the hotel front desk, but we were told this was an issue with RCI and that the hotel was completely booked. My family member is the one who has the timeshare. I do not feel we received what was advertised and they should get points back. I will never stay at an RCI timeshare again.

I want out of my RCI timeshare. I think they should be shut down. They are a bait & switch business. Please any know of a way to get out without ruining your credit. I wish I had read these reviews 4 years ago when I bought into this timeshare which I have never been able to use. I received a call last week from their RCI travel packages offering me 2 cruise and another resort stay. I went over in full detail that I wanted the 2 cruises to be Hawaii at the same time for my husband and I and another couple. The supposedly manager was even helping me price it out per couple. He told me I could gift the second certificate to my friends. My husband was on the other line and ask if there was anymore charges the manager told us no. I was told to call back the next day and they would get me set up with booking.

Can't get any response via e-mail after multiple attempts. I have tried three times to contact customer service to have a simple question answered. All that I have received in response is the automated response indicating that they have received my email. I have checked my spam folder to make sure it isn't getting re-directed. We have had very mixed results with RCI on other issues, but this is beyond ridiculous.

Vacation Village at Bonaventure - We gave them 2 hours of our time. They wouldn't take no for an answer. Juan understood we weren't buying RCI but the pit bull lady wasn't letting it go. Only when my husband finally said we're done and told them they needed to honor their part by giving us our so called gift for sitting through their presentation did we finally get out. Very, very, very pushy and very rude. Never again.

Our first experience was not bad. Not good by any means, but not bad. They pretended to be helpful, and to care but were quick to point out that everything that we were told when we were sold our timeshare was a lie. Shocking. Even our contract, which we read, was not valid. Because NOWHERE in our contract did it even mention that we would be required to pay RCI annually in order to even use our timeshare. Awesome huh?

The best way to book - Call with your vacation number (if possible). I usually don't! Know what and where you want to go. You have to call at least 3 months out, 6 is better. But I have called in two weeks out. Your dues have to be paid and your maintenance fees before your booking date. I usually pay them at the same time I'm making my reservation. I hated this company until I learned how to use it!

We are RCI vacation club members but have not used the club points yet. I tried to login to my account and could not login so I call customer service for help. I was told that my membership was canceled as of June 2013. I said how could that be because we were never notified of when the fee was due. They said they notified me via email several times. I asked for verification of the email address which does match my current email. I asked if they called or sent a letter, no they only use email. Notifying only via email is very unreliable. People do change email addresses from time to time. If in fact they did notify me via email I never received them. You would think they would send a letter or call. We also belong to Interval International and have never missed our dues because they send a bill once a year.

I know many people are not happy with their membership, RCI charges so many fees. When you transfer your points that are expiring from Wyndham to RCI there is a fee. If your membership allows less or more than 7 nights you pay a housekeeping fee. When you arrive at the resort, you pay an exchange fee, a protection fee that they don't mention to you, they just bundle at the end, and if you are allowing a guest or your son who is not on the deed, you pay a guest fee. If you book an all-inclusive resort YOU CAN NOT use your points towards it, you will be paying those nightly or weekly fees to the resort, and all-inclusive ONLY includes meals and drinks, it does not include your flight. Oh and if you make the reservation by phone there is an extra fee. It's cheaper booking online, I am not 100% if that has been changed but as of Dec. 2016 you paid $10 more when booking through the phone. As you see, there are fees for everything.

We found these scammers on Craigslist, offering a one night hotel stay with a bottle of wine, chocolates (from the Dollar Tree!) and a rose for attending a seminar. We have done these before so we knew what we walking into. (Just wanted the free gift.) Upon arrival we were asked if we could come back in the morning as there was probably a two-hour wait (because people weren't buying fast enough). Turns out it was less than a ten-minute wait. The first hour was entertaining as we just messed with the guy, but as the second hour commenced and all he could talk about was himself it got less and less fun. He kept referring to "points". As in we'd need 149000 points for such and such a stay. Then he'd look at us like we should be really impressed!! Wtf. We had no idea what a point was worth... he never did give us any actual dollar amounts.

Used our timeshare at Grandview at Las Vegas last week to find in addition to being charged an increased exchange fee, the RCI magazine (their advertising vessel), an upgrade in membership to get access to wider inventory, fee for non-owners to use the unit and a charge for not using points last year, they tacked on a charge for internet and room safe that we did not use. They truly seem to be nickel and diming us without any restrictions. This one-week of vacation that costs significantly on the onset now costs much more than can be gotten without being an owner. Where did the advantage go? The whole premise stinks.

Spoke to Tracy in customer service. She is a "supervisor". She did not listen to anything I was saying but kept interrupting me in mid sentence. I guess she decided to get on the offensive before I could explain my problem with RCI. All Tracy did was get me on the defensive, I guess she is trained not to answer any questions. I eventually got tired of being interrupted and hanged up.

Flexibility is the key to successfully using RCI. If you want a specific place at a specific time you will likely be disappointed. If you are flexible it can work well. I have two weeks not points. I own at a specific resort in the Bluegreen system. I have flex time. I call 12 months in advance and pick a week. RCI has a calculator that shows me the value of each week so I get a week that has the most value. Originally you did not see properties more valuable than yours. RCI changed and assigns a value. You can for a fee combine points to get better and if the exchange is less you get to keep the excess points. I have been to Galveston, Santa Fe, Hawaii, Spain, Massachusetts, New Hampshire, Carolinas, Utah, Sedona.

This place is literally filled by maggots of the Earth. I hope that anyone prior to buying into the vast amount of lies that everyone at this place spews reviews this. NOT only is the free cruise that is suppose to come whether you sign up or not FILLED with loads of excess fees which everyone in that place knows of and hides away from but their point system, availability, and fees for worldwide reservations far surpass the actual cost of the reservation from the direct resort/hotel. Me and my husband thankfully but still arrogantly signed up for a 1 year package at about $1K and we have both wiped our ** with it.

We had the unfortunate experience of taking a room at Vacation Village in Weston Florida. The room was offered by the Florida Visitor's Center and Royal Seas cruises, and was basically given to us for the cost of the room taxes only, provided we listened to a Timeshare presentation from them. This all came to us by phone after committing to a cruise on Royal Seas. The allure of the room and our boarding passes being given to us at the presentation was enough to make us commit to the presentation.

I have experienced almost everything so many other people are experiencing. I am still paying for membership and loan payment but have not yet reserved a vacation. I am so frustrated and so angry that I didn't review sites like this before suckered into this scam. Please Please Please... I hope to get together and STOP this company from doing this to other people and at least get our money back by hiring a law firm as a group. Let's stand up for our loss.

When I checked into the Hard Rock Hotel in Cancun, Mexico RCI did not tell me that there would be an additional all inclusive fees of $5000.00. There was only me and my daughter who is 11 and they would not check me in until I paid the $5000.00 all inclusive fees. I do not know where that came up with that figure. I would have booked Sunwing if I had known that I needed to pay an additional $5000.00. I had to then spend another few hours to find another resort that was not an all inclusive resort which meant I had to spend another $1400.00 for a another resort. When we flew we also did not fly direct to Cancun. We flew through Phoenix, which Sunwing flies direct. Do not book an all inclusive with RCI. They do not tell you that there additional fees. I found that very unprofessional. They are scam artists. This really put a damper on my vacation and was not a good start to my vacation.

My wife and I are long time owners of timeshares and deal with RCI. We have one reoccurring problem when depositing our week every year. There are 6 windows of trading power at time of deposit. 14 days 45.0%, 15-30 days 60.0%, 31-90 days 80.0%, 91-180 days 90.0%, 81-270 days 95.0%, 271+ days 100.0%. We always deposit in the last 2 categories 95 to 100%. Deposit trading power at the highest is 40 then they deduct for the time you deposit the week. Adjustments are made for type of unit you have, the week you own, how many bedrooms, etc. Our timeshares that we own are all 2 bedroom Gold Crowns that have great value, but we have never received more than 28 trading value at the time of deposit.

In Sept 2013 I purchased a foreclosed timeshare from TLC - San Diego. In the transaction I paid $373 towards RCI fees in Oct 2013. The sales agent informed me that it was RCI 39600 Points per year and I could use my points each year or save them and use up to 3 years of points at a time. Lie. Then I was told that the RCI Platinum membership was only $99 per year thereafter. Lie. I should have had at least 3 years of RCI for $373 at $99 per year. I was told that if I didn't use my RCI points for the year, I didn't need to pay the RCI membership. Lie.

In February of 2016, I started a search for the Disney's Animal Kingdom resort for February of 2017 to celebrate my grandson's 9th Birthday. I had two units to trade and asked for two rooms. I was told that planning so far in advance, there should not be a problem. A couple of months later, after receiving notices that they were on it but nothing yet, I called and updated the search to any Disney properties in Florida and was told again there should be no problem. But they were only looking for one unit and I couldn't get two even though I paid the $229.00 fee for two with 128 trading power. What the heck? So having so many of us I asked for at least a 3 bedroom.

RCI is a scam. They take advantage of timeshare owners who pay exorbitant fees to have a timeshare and have limited choices. RCI promises to help by providing options to trade weeks and/or points to get a vacation that fits in with the needs of the member. Unfortunately, they charge hefty fees for the service and provide NO customer serve when it is needed. Timeshare owners deposit weeks in the bank at RCI, only to see the value depreciate and eventually expire. RCI will charge fees to trade deposited weeks, will give very limited options for trading power, and will not help the consumer who finds nothing to trade for.

Timeshare ownership through RCI can be very good if you understand what you can and cannot do through RCI. When you go to a timeshare presentation, What you are told is 90% incorrect (lies). You cannot get what you want when you want it, most of the time (I do not care what they say). You also need to book early to get the better places when you exchange your points. There are great bargains through different sales and the "Last Chance" opportunities, but you need to understand that they are selling excess inventory weeks. There are many overbuilt areas (Orlando, Las Vegas, Massanutten, Poconos, etc.). You can get weeks here at very low costs ($200 to $300 per week) pretty much all year long. If you can vacation in June or September, you can get great places that will be totally booked during the summer.

I went to put in a new search request today for my daughter's wedding present. Last month I paid my maintenance fees and upon advise of a RCI representative I deposited my 2 bedroom as two one bedroom units. Now I have been told that I need to combine my deposits for $119.00 in order to have enough trading power to search for a 2 bedroom. It used to be 2 years. I think they should let deposits be combined when and only when the search request is confirmed. Why spend the money and have no search be found and then you are stuck with using those deposits within one year instead of two years. Look very carefully before you deposit anything with RCI. I know I will not be using RCI anymore!

RCI's business practices include outbound cold calling without qualifying the recipient. When I and my colleagues answer phones at our business, RCI callers simply hang up after we identify ourselves as a business. This would be acceptable every 2-3 months, even every month. We receive these calls every day. I wish I were exaggerating. This is disruptive to the business day. I'm writing this from the perspective of my role, which is customer service. This review comes after more than two years of these calls. No attempt to remove ourselves from RCI contact lists has been successful. I write this with the slim hope that RCI will take notice and stop this business practice.

This company charges you $124 for an annual fee. If you do not renew it during the year that you cannot use your timeshare (even year in my case), they charge you a $300 reinstatement fee AND the $124! What a rip off! Their properties are marginal at best and their telephone customer service is horrendous. I will never do business with this company again and make sure anyone I know does the same.

Website is very slow at best; often just does not load. When it finally does and you spend time selecting resorts to search for, after filling out the form, it freezes. Hours of available tech help are very limited and if you manage to get someone on the phone, they look at the very same slow, cumbersome system you look at. They have no better search capabilities than the public and publicly admit that their website is horrible. Reps have also told me "not to bother" searching in some geographic areas because "You'll never" get an exchange there. Consequently, we never manage to exchange our week and if we cannot get to it, we just waste the week, while annual fees go up every year. Our resort, a Gold Crown has told us nobody will buy our unit and we shouldn't bother trying to sell it, because it won't sell. Worst purchase we ever made. Save your money and use an Airbnb or even a hotel.

RCI was very helpful and friendly at first. Since they sold the company to World, there have nothing but problems in getting a week booked, having the week available, and being able to use it before THEIR date ends. Every time I speak with a person from RCI the first thing out of their mouth is MORE MONEY. I will never recommend this company to anyone. When my membership expires, it will NOT be renewed. RCI IS A TERRIBLE COMPANY AND HARD TO DO BUSINESS WITH.

My aunt had a timeshare with RCI for years with a fixed week in the Poconos in PA. When she passed away a couple of years ago we found the paperwork. My mom had no interest and was going to call them and tell them they could have it. She mentioned it to me and eventually I was able to get ahold of a local rep who totally schmoozed me into believing this is fantastic. Long and the short of it... I transferred the account to a points account ($2000.00) and was told I could use it at any Wyndham hotels and all of the places listed on the website. Turns out there is a lot you can do on the RCI website but very little of it allows you to use points. So here I am paying two timeshares (oh yea icing on the cake the sales rep "gave me... for free" a 2nd timeshare that had just been foreclosed on so now I have to pay two annual fees and get twice the points that I can't use.)

RCI IS A TERRIBLE company. All they care about is $$$$... Calls go unanswered or they will call you back (NOT). You have to leave your info and wallah... No calls returned. Tried to book my 2017 vacation with Divi Resorts in Aruba (we own a timeshare with DIVI) yet since I did not book it 12 to 13 months in advance we are only given points... This is such BS. Not one phone call to let us know in advance it's time to book it... Yet when I call Divi, they explain if we were NOT an RCI member, Divi will call us in advance. Never had issues with Marriott. Been with them for 20 years. Just a 30 minute call and boom... It's all a done deal. Vacation booked and no restrictions, no excuses and no garbage.

Purchased a timeshare "points" today from an RCI program. Came home, called RCI to confirm what we were told was true. Multiple things are very UNTRUE... confirms our suspicions that timeshare sales is corrupt. We were lead to believe the sales guy and his "manager" were truthful and respectable "people oriented" sales people. Very disappointed. Called a close relative who has timeshare... same basic stuff... It's never what you think it is. Just go use your money on something that you know is true. Regardless how sweet it all sounds... there's too many things that will not be true so as much as you want to believe you're getting a deal... you're not. Leave. Walk away. Cancel. I know... You might think we're being negative but if you don't trust us go trust them. Good luck.

PLEASE, PLEASE do not invest your hard earned money with this company! They are a complete rip-off! If you read the post from Ann of Vernon, NJ from late June... they did they same thing to my family except it was for Hilton Head Island... So yes Ann, they get away with it in the states. We cancelled our membership in writing, twice! Only to find out that they rented our DEEDED unit to someone else! The management company will not help us out, RCI needless to say no, says there's a form you have to fill out for cancellation, which we NEVER received! DO NOT PURCHASE ANYTHING FROM THIS COMPANY! And Ann if there is a way you can contact us we would be happy to join you in any lawsuit. We have also contacted Nina Pineda of Ch 7 news.

I have bought into the Cruise/Resort Stay package, yrs. ago. Took a wonderful ocean view cruise. Then just before my resort stay was about to expire, RCI called me and reminded me that if it wasn't used it would expire and did I want to book while they had me on the phone! That's great service I think! Could I have gotten a better deal, maybe? The 2nd time I went through the cruise line directly, and was pleased to find that I was giving the repeat passenger perks even though the 1st time I booked through RCI! Resort was at a Wyndham Patriots' (I believe) in Williamsburg, Virginia. Very nice, 2 connecting condos because the unit's accommodations were for 4 and I travel with 6. That was 5 to 6 yrs. ago. $1,996 I think.

In February 2016, I called to book St. Maarten for 2017 and was told nothing was available, but they would put me on a search list for the exchange fee of $229 and that I would get monthly updates regarding my search. Updates never happened. A day after, I finally got an automated update that they still haven't found anything. I called a representative. I was told that RCI had Tradewinds in St. Maarten, but it would cost $279, plus $1000 per person for the all-inclusive.

A cost to pool and a cost to use points pooled - Sounded like RCI would provide the opportunity to literally see the world. Come to find out, the points that you pay dues on, will cost you more money to place in RCI and then money to use the points for your RCI stay. This means you can pay for your points two to three times over, just for a week long stay. Don't fall for the RCI scam!! Plus, they never stop calling. Best way to get rid of them is get a new phone number!

Please, please, save yourselves unnecessary headaches. Avoid RCI at all costs, no matter how slick their presentation is, how much pressure they apply, or how much they offer you. If it sounds too good to be true it's because it is. We bought into the travel points system. We spent over $2,000 to buy 50,000 points. Without email notification, a letter, or phone call, they cancelled our membership. When we called to ask why our membership is cancelled, we were told that we would have to pay an Account Reactivation fee of $500 and a renewal fee of $150. However, even if we did so, we would have no points. We're OK paying a renewal fee to get our points back. But they won't allow us. When asked for a refund on the unused points, they refused us, stating that our contract is not directly with RCI, but with the resort. The resort says its with RCI. It's a complete scam.

RCI sent out emails to my husband and me saying get a vacation for $249.00 to Mexico, Las Vegas and other places. I found a location that I was interested in (El Dorado Royale). I went online, found the place and dates and place a hold on the vacation for 24 hrs. It said there is a 3% State Fee, which I was okay with. The next day I called to book with an agent. I gave the agent my credit card number and booked it. I asked if there were any other fees. He said no. He reiterated that it was an all-inclusive.

My wife and I have a club membership at an all-inclusive resort in Mexico. When we first signed-up for our membership we were also given access to RCI plus a single vacation week with them for a deep discount price, which we used in the first year of our membership. Since then we began to have unwanted problems with RCI such as badgering telephone calls sometimes every few hours. Our Mexican resort changed its vacation club affiliation to Interval last year, and because we are club members we now get to use Interval as part of our membership. Unfortunately, ever since last year RCI has become extremely aggressive in trying to contact us and trying to sell us vacations through them. We have repeatedly told their sales reps and their management to quit calling us, as our resort has gone to Interval, and RCI will refrain from calling for a week or two and then start with their harassing phone calls again.

Wish we had found reviews here first! Have purchased on the points system in Florida and after having the huge fake sales pitch and upgrading to platinum - $$$ later - seems cannot even book in the low season 8 months away!!! We have enough 'points' for 3 weeks+ but our 'base' is unavailable. For the amount of money spent we could book 5 accommodations for 3 weeks for the rest of our lives... I am very interested in taking a class action against this corrupt company as mentioned by another complaint on here!!!

We started to use RCI for timeshare exchange in 1993 but inventory was scarce and we traded a gold star unit at a number one Orlando resort and only got very poor accommodations so we stopped using RCI. The company changed their policies and we rejoined in 2001 and were able to exchange our prime unit for several weeks which made it acceptable. Now we are locked into a five year contract and they dropped our value on our unit so low that we can no longer exchange for anything comparable or for more weeks. Plus. And I think this is illegal - RCI gives us so many points for our unit but then charges the person that exchanges for ours double what they gave us - very bad company.

On September 1, 2015 I booked a 2 week stay at a resort my family has stayed at every summer for the past 15 years. The reservation was confirmed for August 27, 2016 - September 10, 2016. I have the confirmation email that arrived on September 2, 2015. Yesterday, June 23, 2016, RCI calls us and says that they have cancelled the first week and are claiming that there was an inventory error. I have booked with RCI for years into this same resort and you can't book and get confirmation unless there is inventory available so I have a real difficult time believing them. This resort is always in high demand in the summer, which is why I book a year in advance. And now, less than two months before the planned vacation, we have no ability to use RCI (nothing available) and there is no way to stay at the resort. This whole situation seems fraudulent.

I have a prime week spring break in Orange Lake Resort next to Disney World that I wanted to trade for another location for one year. After signing up with RCI and being told there should be thousands of resorts that match my criteria WITH HANDICAP INCLUDED (Don't believe this), I have not been able to find anything unless it is off season and snowing there! I gave up a beautiful unit in prime time area and prime time weather that I can not retrieve! My husband is handicapped, and RCI has recently DELETED THAT CRITERIA from their search, so you can not longer search for a handicap unit. I was told today that to continue my search I will need to sign up with RCI for another year to try to find a match. They wanted me to sign up for another 3 years, which I declined. Why would RCI delete the HANDICAP SEARCH CRITERIA, I DO BELIEVE THIS MAY BE DISCRIMINATION!

We were sold a cruise package one year ago and having committed with our initial deposit we have had nothing but hassle ever since. Demands for money, we did not agree to, almost impossible to speak to anyone and when we do they just keep increasing the price with no logical explanation. What started out as £1,500 has now escalated to over £4,000, it is frightening. My advice avoid this co. like the plague.

Discontinued RCI in 2016 as we were not pleased with the services - difficult to trade, whole lot of BS. So we have a DEEDED Divi Property in Aruba. When we purchased - "All you have to do is show up," and that was the case until now. SOMEHOW, Divi and RCI are attempting to scam us out of our week because I didn't notify RCI 13 months ago that we wanted to use our own timeshare. Why on earth would I have to ask permission of them? I deliberately did NOT renew, the contract expired in November 2015 - what possible reason would there be for me to reach out to RCI? NONE!!! So now, somehow this has come to light - and we are given the BS story that the points are still on our account, but that unless we renew no one can tell us if they have given my timeshare to another consumer. Even if they had - why would their $200 transfer trade fee trump my ownership? Answer is it never would.

A couple of months, prior to getting married, we were told that to do to add my spouse onto my account we needed to send a copy of the marriage certificate. We did that. Then we were told to send a letter we both had to sign. We did that. Then we were told it had to be a letter with both account numbers. We did that. Now we are told we have to have my deed changed to add the name of my spouse onto my account.

I purchased "certificates" from RCI then booked a cruise for Alaska on Celebrity Millennium. I had been informed upon my purchase of all the "wonderful perks" I was getting by booking with RCI. Not only did I find this to be a dishonest statement, I was overcharged by no less than $3000. My "perk" was to find out that there are no "perks" as a cruise line offers and the representative at RCI states that even though the pricing for this cruise is less now, I purchased it last year at the best price last year with no perks. I have no idea why ANYONE would do repeat business with this company and I would strongly encourage any FIRST TIME CRUISER (as am I) to contact the cruise ship directly and book. You will avoid being screwed over at great financial cost!

We have been RCI points members for 7 years since we signed up as a timeshare owner with Divi Resorts and opted for the RCI points program. This is all a scam to swindle innocent vacationers out of their money. We were promised an array of inventory around the world and RCI would deliver, which was a huge LIE. What they didn't make clear was that RCI membership fees continue to raise each year, expensive exchange fees and low-quality inventory is what you will receive. We decided to end our membership with RCI after years of disappointing service and that caused another host of problems for us. Apparently, RCI already gave away our home week since we missed the 13-month reservation window and Divi Resorts cannot provide us with reservations for 2016 because of it.

I have been a member of RCI since 1988. In the beginning I traded timeshares a week for a week red time - it was easy - no problems. Then Wyndham Resorts has taken ownership and changed week's ownership to points ownership terrible. They have changed the rules. They valued our timeshare so low now. We have to combine weeks to go anywhere and pay add'l fees. Inventory for decent resorts is extremely low for us now. We also have to have our resort bank our weeks which they can't do 2 years in advance RCI rules which lowers our trading power. They are expensive because they have a trapped audience. The point system is flawed.

My wife and I spent over $1,100.00 for resort and hotel certificates through RCI travel in 2014. We had used one of them for a resort and one we booked but could not follow through with. Of course we had no insurance so that option is gone. We have tried to book a hotel, (we have 3 certificates remaining). Where we wish to stay had only 2 options one of which included Super 8 motel with NO discount. I was informed that the booking agents have real-time access to rooms and that the information on the RCI travel website lags for at times over 24 hours. I asked for a refund and they refused telling me that I had already used some of the certificates and no refund would be given.

At the end of last year (2015), I requested, completed and received confirmation from RCI that my membership was terminated. Or so I thought. Recently, I was informed that RCI had sold my timeshare in August 2016. So I contacted them and asked why they would do that. I was told by a not so pleasant customer service(?) person that I was out of luck for 2016. He claimed that RCI must have sold my week before they processed my request to end membership. He then informed me that I would receive no compensation for it whatsoever from RCI because I had forfeited everything when I quit RCI.

RCI SUCKS! On our first reservation we tried to do a simple hotel booking through them and they royally screwed it up. We had requested a 2 bedroom suite in Peoria, Arizona at the Holiday Inn Express and Suites. On the site it said 2 bedroom/1 king but did not mention what the other rooms bed configuration was. We weren't sure if that meant 1 king in each room or 1 king total so we called RCI to confirm. The agent said "yes, one king in each room", but to make sure she would do a three way call directly to the hotel to confirm. The hotel confirmed the room configuration as we had wanted which was 1 king in each room along with a queen sleeper sofa. My parents and another couple, all seniors, were to occupy the room. We asked the RCI agent if we could book the room over the phone and she directed us to the website.

I normally don't write reviews, but joined this site to review this company specifically. We stayed at an RCI resort several years ago thru some friends of ours and RCI has been stalking me ever since. I have made NUMEROUS requests to get removed from their call list and they rudely hang up as soon as I do. They call my cell phone at all hours constantly changing the number they call from. Our experience at the resort we stayed at was marginal, but even if it had been fabulous, we would never consider doing business with them. This company is an unprofessional telemarketing sweat shop. A complete joke. I would rate them a ZERO if the site allowed.

We went to a presentation and of course the presenter was a fast talker and we should have known better. Bottom line- have had it for a year almost impossible to get a week anywhere we want to go. You have to pay RCI $129 a year for using points, then we have to pay our "home resort": $435 for dues and then when you want to book a vacation (good luck with that) you then have to pay a transfer fee. We were also told we had 10 RCI bonus family week certificates with a $249 US fee per week. Found out we also have to pay a transfer fee with this. Not mentioned or in writing. This is a scam... Under no circumstances would I sign up for anything associated with RCI.

To be clear. I have been an RCI customer since the mid 1990's. I have had no problem with the RCI exchange program. I have used RCI Travel periodically to fill in arrangements around timeshare exchanges. Generally I have found I can do better on my own, but have not had overt problems. However, in February I called RCI travel to arrange for two families (including my daughter's family traveling from Virginia) to visit Bend, for a skiing vacation of 3 days. RCI Travel used part of a vacation package previously purchased (using 61000 points and $52) for one suite at Worldmark Eagle Crest in Redmond, OR and used their supposedly discounted rates for a second suite for $508. The RCI contract, once made the travel package reservation is committed and cannot be cancelled or changed. The paid for reservation could be cancelled without penalty up to 16 March. Those reservations were confirmed on 10 February.

On March 21, 2016, I booked three consecutive weeks for 2017 at Kahana Falls, Maui, HI. I received three confirmations, each one for each week. My credit card was charged for $124 membership for 2017, then twice with $288 exchange fee for each of two weeks. The forth charge was for $363. Today I received a phone from RCI and the representative named Sam said that one week is being canceled for non payment. I explained all these charge, he put me on hold and after waiting for 15 minutes I got disconnected. Almost immediately, I received an email from RCI confirming the cancellation.

The overall experience was brutal. The salesperson showed us around the resort, yet ended up signing up with this nightmare. All started with our vacation in Las Vegas when me and my fiancé were approached by a lady on the street asking how we would like free tickets. We asked how and she said by attending a 2-hour presentation on their resort. Fine. How bad can this be? Decided to go and when we got there the price was extremely high. Said we couldn't afford it. The sales person said, "No biggie. Let me introduce you to my manager." He came back with much a cheaper rate but false promises. They still run your credit yet they tell you they don't. Second after reading all the reviews I'm glad I was able to cancel within the five days the state of Nevada give you. I'm glad I was able to do my review. Do not let ANYONE FORCE YOU INTO THIS.

Got a call last night from RCI. After my husband spoke with one person, she then transferred him to a so-called manager, who then told us: This is not a timeshare. No presentation, aka a "sales pitch" needed to attend. Offered 2 trips in the USA, Mexico or Caribbean for only $899. Asked for our credit card number. We asked for them to email or mail documents that we could read the terms, policies, etc, along with wanting to check out the website. The "manager" says that's not possible. But, we could just give him our credit card right now and give the CVS code & expiration date at a later time - what kind of company does that??? After we passed on the so-called offer, I went to the Internet - total scam!! And the so-called manager flat out lied!! Hang up as soon if you ever get a call from them!!

We waited for a week to get them to install the dish and was told the installation would be free so the installer gets to the house and says he can't find a signal which is not true because all of our neighbors have it and he also told us it would be 180 dollars to install it. After talking to managers the installer called his supervisor and put him on speaker phone. The supervisor did not know he was on speakerphone. He proceeded to say that we already got a discount and if we did not like it we could (and to make this family friendly) ** OFF. So needless to say we are very upset.

Couldn't make a reservation the night before. Points expired because no supervisor could be found and there was a glitch. Didn't call back till late afternoon next day. Say they would refund my reservation fee for my trouble. 3 wks later no refund. On phone for an hour and still no answer. Rep didn't apologize and called my problem 'minor'. They just take a lot of your time.

While booking a cruise with RCI the booking agent said that I had to take travel insurance which I had to pay for. I explained I didn't want it but was informed I had to take it but after looking at it I could get a refund within 10 days. Problem is first it's illegal to force a person to take the insurance and second, as in my case, the email got lost and it was after 10 days before I saw it and couldn't get a refund. I am filing suit against RCI and while we are getting all documents and recordings prepared it dawned on me that I'm not the only person to be strong armed by RCI. We could turn this into a class action case so if you or someone you know has had a bad experience with RCI sent contact me at **.

I joined RCI 2 years ago. I own 3 timeshares and wanted to be able to trade them in for other resorts. Joining RCI was the worst mistake I have ever made. First they charge you several hundred dollars to join. Then I banked my weeks. When I tried to use them I could not find any places available. After months of searching I finally found a place I wanted to go. I had 2 weeks banked with a trading power of 30. The place I wanted to go required 16 points. I was told that each of my weeks was worth 15 so I would have to combine them for a cost of $120. Then I was told I had to spend another $220 for the transfer. Long story short after paying my maintenance fees, RCI fees, Transfer fees, combining fee I have spent close to $2,500 to go away for 1 week. Meanwhile RCI has sold off my two week at a nice profit of $1,600. DON'T EVER JOIN RCI!!

While vacationing in Vegas we were approached on the strip to go to a 2-hour reservation that ended up taking around 7 hours. We were pressured and duped into buying the "special discount" of $12,000. Everything sounded good, but I still was skeptical. I went online to check out the company. I am so glad I did my research and was able to see other reviews. Once I did I woke up the next morning traveled straight to the developer and canceled my contract, using my right to cancel within 5 days. I am so glad I read the review that mentioned this and feel so much better about canceling then purchasing!!! DO NOT GET PRESSURED OR SCAMMED!! The reviews speak for themselves!!!

RCI actually had nothing to do with this, this was done to me by the Timeshare, not RCI. I actually got a great vacation from them via one of their direct sites and will be in paradise next month. Forgive me RCI, and thanks for clearing things up for another companies shortcoming.

I stayed at Vacation Village in March 2015. During the time I went on a presentation that was supposed to last 90-minutes but it lasted much longer. A guy named Mark was my tourist. Three hours later he started trying to sell me Timeshare for $42000. I let him know that I can't afford that. So he said, "Let me talk to my boss." He went and talked to his supposed to be boss and they said "It is a property that is in foreclosure for $12000 and I can put $2025 down and pay $254 a month for the next five years." I was told that we will get 10 weeks every two years plus two bonus weeks. My closing officer name is Pamela **.

MAKE SURE YOU RECORD CONVERSATION. YOU WILL NOT GET WHAT YOU PAY FOR. I booked for tickets to Disney. I was told one price but the phone hung up before I could pay for it. When I called back I got someone else. I ask him why the ticket's higher than going to through Disney. He said because they sell hoppers. I agreed. When I receive my tickets they are not hoppers at all.

If RCI had been truthful from the beginning I wouldn't be writing this review now. Before we joined we asked them point blank if they had places that is were pet friendly and they said yes. We asked if those places were near Ocean City Maryland? Once again, yes, but we were told the time frame was too far out. Called later, we were told we were too late and needed to pay $80.00 for them to look for the dates we wanted. Okay, they have had two weeks of ours banked, we joined to years, then paid another $80 for searching further availability.

On January 9, 2016 we received an email from RCI Travel for a 2 night stay at the Days Inn on Broward Blvd in Ft Lauderdale for a scheduled stay of two nights, namely Jan 29, 2016 and a checkout of Jan 31st prior to our Cruise on the Regal Princess. The booking confirmation number shown was **. Total cost shown on the Invoice is $542.08 US funds. My wife and I arrived at the hotel on Jan 29th around 4:00pm and checked in. We were assigned room 422 and proceeded to settle into the room, only to discover a foul odor in the room, water on the bathroom floor and an overall quality that was unacceptable. We spent 2 hours on the phone first with a man named Moses, then Hunter, then Irving, and each time the calls were dropped and we would have to wait another half hour to speak to a live person, seeking to obtain an acceptable room elsewhere.

My wife and I have owned a low-level RCI timeshare for over 5 years. We have YET to be able to use it for anything and have been forced to pay their absurd "upkeep" fees every year to retain the "right" to use something WE'VE PAID FOR! None of their properties are ever available in the time frame we can use them. None of their properties are available for reservation far enough in advance to RESERVE them. Most of their properties, that ARE available, are CRAP!

One day I am told it was because of maintenance fees. The next day I am told first that it is because we do not own the units we tried to deposit (we have owned them for 30 years) so round and round we go, calling the resort then the holding company that manages them, then back to RCI again "oh no, it's because your maintenance fees are not paid...". Our resort and holding CO are of course saying all fees are paid up and YES we own those units... so back to RCI again. This time she said it was maintance fees BUT she would take my word for it and deposit them. I WASTED 1 HOUR OF MY TIME.... DO THEY CARE? The survey is totally worthless. Many times I have taken the time to "report" and ask for a response. NEVER gotten one.

Exchanged to Beach Club at Montego Inn at Myrtle Beach. Upon arrival at the "resort" late Sunday afternoon, we find it to be completely unacceptable. When my husband says, "We aren't staying here!" then you know it's bad. Carpets throughout were stained and ripped. Bed coverings and furniture were filthy and old. The "resort" was like a highway roach motel.

We purchased a cruise and a resort package. The cruise was for Alaska. As we had to fly to Vancouver we decided to spend a week in Vancouver. The hotel we were booked into was a budget hotel with no amenities. It was dirty, the bed sheets were stained, also we shared the room with mice. When we complained we were moved to another room but our furry friends followed us, even getting on the bed. When we spoke to the manager his comment was that he would have to get in pest control. We were told it was in a shopping arcade which could not have been further from the truth. Our cruise was good and we have always had great accommodation but this episode has put us off RCI. We spent a lot of money on our holiday which should have been our holiday of a lifetime. We would have been better to have gone to a high street travel agent. RCI has gone downhill.

I am a current RCI member that was contacted by my resort and offered a 3-day 2-night stay "free" for attending an "owners' meeting". At the time of booking I was required to place a 99.00 deposit to cover no-show situations and was told that I would receive a refund after I attending the owners' meeting. I attending the meeting and was persuaded into upgrading my ownership package (got me again). After signing the contract I was given a 149.00 Visa card courtesy/"thank you gift" for local shows/meals. After returning home I have discovered that the Visa card is the 99.00 refund was part of the 149.00 Visa card.

I have been a member of Veterans Holidays/AFClub for a number of years and up until recently I have been satisfied with the vacations they have offered to active military and veterans. I have only just discovered that this is an RCI service and as such, I am very skeptical of the services. Something drastic has changed in the way Veterans Holidays now does business and they are more than a little reluctant to explain these changes. It is now a "buyer beware" experience and I would strongly suggest that everyone using the services be very careful. Do your homework! You will probably get a better deal by going directly to a resort's website than booking thru AFVC or Veterans holidays.

We have been members of RCI for decades, but whatever positive experiences we had ended years ago. We purchased two cruise/resort certificates. Uncertain if there is any extra value for these, but the cruises were good. We were unable to use our week in Santa Fe because of our dog's terminal illness. I called probably 7 different times and was on hold at least 8 hours, received conflicting information and and they would not permit me to change the date for the resort. They claim to have cancellation insurance that we could have used, but then another rep said it wasn't available when we booked. Since then I have tried to get information about this insurance and after being transferred to three other reps, they said they don't have such insurance. We were able to pay to "transfer" the week to friends, which we did. This was to be processed within days but took several weeks. I cannot believe how unprofessional RCI has become.

We arrived at our resort in Mijas Costa on the 24th of December for a 2-week stay departing on the 7th of January. When we arrived we were given a welcome pack with some and I do mean some information and told there was a bus if we required it, BUT we were never given a timetable. After we found our apartment and moved our belongings into settle down for a two-week stay we found ourselves woken early the next day by the cleaners. We finally found we had to pay for internet and the safe. Again never being told this made things hard and started to use wifi only to find that we lost power nearly every day, wifi dropped in and out as it wanted to. We also found that the fridge decided as and when to work.