RCI Reviews

Our goal was to get rid of our timeshare contract since we no longer need it. They promised to do just that and got us to pay $5300 for them to get it done, assuring us of our money back. No such thing was achieved with RCI. We left frustrated but God intervened. To shame this wicked guys we found help from a YouTuber- _= **. We got papers confirming our exit upon 3 weeks of Credit savvy David’s intervention. I don’t think you should read this and a lot more human written reviews and still confuse your choices. Good luck!

RCI didn’t get us the exit they promised. Signed up for our exit process for 9 months and nothing progressive was done. Wasted a lot of time and money with this company. I would not recommend to anyone!. We offloaded our timeshare obligations completely December 2024 with the help of a private investigator team named ForexFraudTeam. They helped us look into our timeshare and found legal faults in our contract. They used this information to request a full cancellation of contract. We got documentations to that effect 3 weeks after and didn’t have to pay near as much as RCI charged us for nothing. If you’re looking for a real solution to timeshare hostage situation, I’ll recommend you share you report to **.

This is a waste of money and time, you are given points & can't use all of the points when you want, customer service is horrible & none of my questions were answered. Biggest regret of my life. Beware.

So six days prior to our cruise on Symphony of the Sea Dec 1, 2024 RCI notifies passengers that we are no longer going to San Juan but rather HAITI! Hello, google Haiti and research the unrest and how 15,000 people have fled their homes and how flights to Haiti have been suspended!! No offer to cancel cruise as that all 6,000 on ship I no way signed up for this dumpster fire not even as an apology or let us buy you a drink!! Nothing!! Would never recommend!!!

I am not a customer. I was trying to research RCI to see if I wanted to become a customer but you cannot research unless you join. You cannot join unless you deposit your timeshare and pay to deposit it. I chatted with 2 people and called and spoke to Arciela who told me she, nor anyone else, can talk to me unless I join. I would never join an organization like this one.

I attended a presentation on Sunday and the company stated they were part of RCI and for attending you would get a trip to Las Vegas. However the trip is not free as promised. They wanted to think they were doing me a favor and gave me an additional trip which again was not free. Both of these deals came with too many restrictions even if you were willing to pay you could not use the trip. Classic bait and switch.

Called many times in the past. But yesterday they called me 17 times in 2 minutes and I have no interest in timeshares, nor have I signed up for anything involved in timeshares. If they aren’t a scam, they aren’t anyone with whom you’d want to do business.

Don't allow them to rope you into a "two hour" talk for a reward. We were lied to. Sat there for two hours with four children. When we were told we had to go to another place to finish up the talk we told them we would like to leave since it has been two hours. They refused us our reward and charged us on our non refundable deposit for the "pleasure" of hearing their sales spiel. When my husband tried to escalate it we discovered the lady at the resort lied and said we left after 90 minutes... even though we left at two hours on the dot (referencing the clock). They cheated my family and I out of two hours of our vacation and still had the gall to charge us a refuse our promised gift card. I'm not one to complain but we were bold faced lied to.

Giving them 1 star is being generous, unfortunately that's the least I can give. I started an ongoing search last week. They charged me the exchange fee upfront which is 3X what it was 20 years ago. The ongoing search doesn't work. It keeps returning the same resort after I have rejected it. I have contacted them several times and they fix the current one but then it just keeps happening.

Was able to book trips on RCI chat service previously. We have the Playa Collection that also includes RCI (that we pay for). Now RCI will not help make reservation and we have to call Mexico City during business hours that are not user friendly for people who need to book trips outside of basic business hours. WOULD NOT RECOMMEND. HORRIBLE CUSTOMER SERVICE.

We have been timeshare owners and RCI members for 14 yrs. We are own at Vacation Village Parkway. We love this property and have enjoyed the resort on our many stays there. The older, outdated area has been converted to a pet friendly section. I think a good use for it. As far as RCI, I have a few comments. I like that there is a 24 hr grace period for reservations.I did make a mistake once and they were able to fix it even beyond the 24 hr grace period. The representatives are helpful and professional. There is always the opportunity to rate the service received at the end of each call. I would like more properties available. This can be a problem if I’m looking to take vacation less than 6mo out. I also dislike that the vacation protection only covers the points used, not the money paid for the exchange. That needs to change.

Why isn’t there a zero star option?!?? My God!!! These people just won’t stop with the phone harassment!!! It’s been 5 years since I purchased a travel package from these people. It was supposed to be a "lifetime" package, but when I called to schedule a trip I was treated like crap and I decided that I would not deal with these people ever again. The nonstop harassment began and continues to this day, despite my repeated requests for them to stop calling me. I receive between 8-20 phone calls EVERY DAY, and they WON’T leave me alone.

My fiancee and I booked our honeymoon to the plantation resort in Crystal River, through RCI. My in-laws have been RCI customers for 20 years and to their credit I will say that their family has always been able to take a yearly vacation using the points they've accumulated. It's been well worth it in that regard. When hurricane Helene forced the resort to cancel we tried to get a refund, to which the RCI customer support very rudely refused. They wouldn't talk to us, only my in-laws who were the account holders. My father in-law was on the phone with three different customer service reps, all refused to refund any money to us. All eventually hung up on him after talking to him like he was an imbecile.

We got into this based on the information we received at the initial appointment. There was a lot of information that was never disclosed at that time. We didn't receive what we were promised. Nothing ended up being what we were told, and they are very lack on billing so you even know what you should pay or owe them.

RCI will not stop calling me despite repeatedly telling them to stop. My number is on the do not call registry and for several years I receive several calls per week from them. They are pushy, hang up on me, and use robo dialers to harass me. These people should be put out of business permanently.

We arrived at 1 PM and were told our room was not ready and would probably not be ready until 4 PM. We went next door for a long lunch and sat in the lobby for two hours, watching other people arrive and be given their rooms right away. I asked the receptionist if she could check again to see if there was a room for us, and she said no, our room is at the end of the hallway and rooms are cleaned from the other end of the hotel, working their way to ours. It seems odd to me that there is only one room in the whole resort that can accommodate us. Plus there were no apologies, no offer to let us sit by the pool. There is no bathroom in the lobby. There is no one to help with luggage. Truly a disappointing experience.

Buyer beware!!! We "won" "tour" on wheel spin at Home Show in San Diego. RCI is biggest scam ever.... Please read up on all these reviews where hardworking people have been, or are getting, scammed. When I explained that I certainly couldn't ruin my credit by "investing in their real estate" the rudeness began. When we were leaving and the head "Boss" had to sign us out .... with a smile, I told him I couldn't invest in this type of "real estate" with a twisted effect, borderline downright cruelty.... He said "We don't need you .... We have millions of people" .... That should say enough .... Avoid at all costs!!!!

Wife was contacted by a promotion she won 8 days/7 nights, 3 days/2 nights stay along with a $25 gift card. They give you instructions on how to get there and their qualifications include:

Wish I could just give negative stars because they don't deserve any. It's a total money pit. Anything and everything they said to us is not how it works. We are constantly paying for all sorts of fees for the last 5 years and have only been able to use our points once (and that one time it still never covered the trip and it still cost us money). Every time we have tried to book something there is always a catch. And the points (that you are making payments on will expire and then there is another fee to roll them over!)

PLEASE DO NOT BUY FROM RCI. If you go to a seminar do not be fooled into purchasing their vacation packages. My experience with them has been horrible. At the seminar, I was told 1 thing about the monthly payments but when I received my monthly bill it was over $200.00 more per month than I was promised. When I called RCI to inquire why I was not given the right information and I wanted it fixed I was told there is only a 3 day cancellation policy and it was too late. Problem was I didn't receive the bill for 3 weeks. Then I was told they were sorry for misinforming me and they wanted me to stay and would I been interested in a 10 year plan instead of lifetime plan which was cheaper.

The process the call RCI to book a reservation at a resort is a scam. I have called RCI on Saturday to book a reservation and specifically asked about check in time for a specific accommodation and received a lie as a response. Yet no problem charging my credit card with exchange fees for an owner to book a reservation. One of the guests is a DISABLED VET and I have called WILDERNESS PRESIDENTIAL RESORT for FIVE days in a row to request accommodations for a DISABLED VET to request reasonable accommodations.

Purchased a package when I was healthy. When my health deteriorated and I became disabled, I requested to cancel service. Was asked by Collector Erick ** to provide medical documents. I provided as much medical info (All my doctor's details and conditions) without violating the HIPPA law. It's bad enough that I don't want to share my medical conditions, but have. Mr. ** denied the request then offered me another service agreement.

I was contacted to attend a meeting to learn about the changes at RCI for next year. There I was told that RCI should have offered me the pay as you go option in 2017. Not to worry, KTO travel would $21,500 trade credit for an equity transfer. They could get rid of my timeshare and enroll me in Club Dreamstar (RCI owned). No more maintenance, RCI dues or exchange fees, for only $12,500. And of course I believe they just want to help me.

We went to sales pitch and reluctantly did purchase and the assumption (As we were told) that we could cancel at any time. Did not receive paperwork for 6 weeks. Took a good look and called to cancel. Also received call from woman about depositing our timeshare, we do not have, she asked why we joined! We were told we were locked in and no way out. We could get rid of membership but no refund. After several months and many phone calls to bank and Ascendant Holidays we received most of our money back. Now I have an RCI credit card to pay off and no membership. Lost +$1,400 on this and give warning to anyone. If you're over 55 do not do this, you will never make your money back.

Updated on 06/03/2024: ROACHES! RCI helped me make reservation at EXTENDED STAY AMERICA SUTIES DAYTONA BEACH. but they have roaches! Yes roaches. I called RCI. (Supervisor Angela) did not help move us. She said for us to work with the hotel to get our money back and then they might find something for us, but it may cost more. Angela was not very helpful at all, she kept reading a script and I asked if she would stay there, but she did not answer. Angela did not care at all of our ROACHES problem. I talked to Stephanie and she said a supervisor will call me but nope. They did not. RCI you should be ashamed of yourself.

My family stayed at the Wyndham Star Island resort in Kissimmee Florida.. we stayed May 25th through June 1st 2024. Crystal with Wyndham RCI took a $40 deposit for a presentation that my wife and I declined. My wife and I are in our seventies and we feel like we were totally taken advantage of and we communicated that we had no interest in a tour presentation of RCI. When I asked Crystal to cancel this out and return my $40 she was completely agreeable. We waited 3 days for a refund of our $40 which never happened and then we called William with the Wyndham corporate East to let him know what our situation was and again he was fully agreeable and said that the matter would be taken care of.. We called three more times during our stay with no results and feel disappointed and frustrated that this matter could not be resolved.

Scam scam scam. Found them at the fair in my city, advised we would get a 2 night stay at a water park if we went, 2 baseball tickets and a gift card for the 50$ deposit. Went to the seminar and listen to it, all we declined the offer and later was talking to other people who was there and was advised they got offered half the price we were offered. We wait together for our gifts for our time… finally got the stuff and as soon as I left I actives the card and it said it had a balance of 145. Then legit tried to use it online in the parking lot! And card was declined and then I went back to check the balance and it was 0$. THEN I WENT TO SEE IF I COULD SCHEDULE THE TRIP AND SURE ENOUGH THEY WANT ANOTHER DEPOSIT TO SCHEDULE THE TRIP FOR 190!!! It’s all a scam, won’t waste your time on them.

I don’t give zero star for this scam company because zero it’s not an option. Please people out there if you meet with those RCI people do not buy any of their packages. They literally steal your money, don’t do it. Hope they shut down this scam product, me and my husband lost thousands of dollars buying a membership. We will never use cause every time we try to book a location it’s the same as timeshare, we have to pay a lot of fees. Please don’t do, hope they get sue for all those money they stole from people.

I just joined RCI for the first time in August of 2023 because I couldn't use my timeshare week at Pueblo Bonito Sunset Beach so I had to exchange it with RCI. The last few months I've been able to search properties and and see on the lefthand side of the screen the availability listed but as of a few days ago when I search for the property it says there's NO availability, even for the ENTIRE year which I know isn't correct!! The layout of the website has changed for me. Not sure why and I've tried logging out/in, changing my password and even used a different browser but no luck with fixing it. Extremely frustrating!!

If I could leave a negative star rating, I would. This is a very corrupt organization that lies to steal your money. This company has their salespeople (representatives) give very misleading information to get people to pay money on services they cannot use. I tried to get it resolved and they basically said that the tens of thousands of dollars I paid them to go on vacation was no longer mine and my trip I paid for was canceled. No refunds, no customer service, no resolution.

We joined RCI in 2015. It can be difficult to use and understand at first. Luckily my wife has it figured out. We have stayed a 3 different resorts. Our main stay is in Las Vegas. You can't beat the price for a weeks stay. If you take advantage of all the benefits, it will pay off in the end. A timeshare is not for everyone. You have to use it and know how to use it correctly.

I’ve been members of RCI for decades. I’ve rented in Florida, condos in New Mexico,Utah, Wyoming and even in Spain as well as some Caribbean vacation spots. My 127 points are expiring and in order to keep them I have to pay an additional cost for either 1,2 or 3 year extension. However when I try to look for something, it either tells me I have to pay an "exchange PLUS fee" or that no places are available.

I received 3 years complimentary membership in 2018 but was unable to use it because of financial hardship and then the pandemic. Then, I paid $297 for the extension of a 5-year membership until May 31, 2026 and deposited my first week from my home resort Pueblo Bonito Sunset Beach (Jan 2021 - Jan 2024) for a value of 23 trading power. I then waited patiently for another year to deposit another year (Jan 22 - Jan 2025) for a value of 24 trading power. I did this knowing that the trip to Oahu, Hawaii was going to be at least 35 points.

They told me that I had 1 annual fee which 1 payments for the annual fee would be taken out of the account in October and December and both payments annual then they forged my initials electronically.

My mom family and I went to a family trip of 19 of us back in 2021 to Xcaret resort. Met some guy trying to offer us a package that sounded like the best especially if it was going to include all family to be saving money. We ended up falling for them, paid them for 3 years, never used our points weeks. This year that we tried to reach someone to help to take about 18 people like last trip, no one was able to help and every person we spoke to was rude. We tried reaching out to the guy that showed us the package at Xcaret and he stopped replying back!! Worst service. Lost all our money for 3 years. Not paying any more!

I wouldn't know where to start. We've been member of RCI for close to 20 years and being disappointed year after year, I have just checked in at Smugglers' notch in Vermont and purchase two more unit with points. My daughter-in-law is with a 3 months old baby. RCI do not want to even consider giving a unit that will not be right in front of the lift, she can't even keep the curtains open since she's breastfeeding every 2 hours. This is today's example and every year there is another story with them. I wish we could break the tie but we are HOSTAGE by RCI. If you are considering please DON'T. Read all the reviews and more than that read the reply to the reviews. It's a joke.

We have been RCI owners since 2015, when we were talked into membership by Soleil Management salespeople in Maui for our deeded condo timeshare. Ever since Day 1 RCI has been intentionally confusing and difficult to deal with. Points are very difficult to use at desired locations or times. There are so many restrictions on which days of the week you can have a timeshare and how many days are allowed or required. We were told that as owners, we would always get first availability at our home resort and home group resorts before anyone else. We could always use our points to have extra weeks in Maui at our timeshare if we skip a year and roll over points into RCI to use later. But that has absolutely NOT been the case. They lock up holiday weeks, which is what we specifically own, and won't allow owners to use points from Mid December to the first part of January. BUT - those weeks are all made available to anyone else to BUY for $2000 - $3300 per week!!!

We used them once. It was fine. We have no desire to do it again. I’ve asked their reps to take me off their call lists dozens of times over the last 4 years. Seriously, 4 years of “take me off your call list.” “Please stop calling me.” They keep calling. They actually get mad when I ask and snap at me, get an attitude. When they get their call campaigns going I can get up to 6 calls a day for weeks. STOP CALLING ME!!

My family joined RCI around 2004. We were able to deposit our Palm Beach Shores Resort timeshare to exchange for St Georges, Bermuda and Ft Myers among other good vacation spots. In time the exchanges became very strange. Every search led to lots of Mexico “resort” even if we sought VT, NH, ME, or our state, Massachusetts. The last RCI “vacation guide” we talked to spent an hour with us and treated us like we were imposing on her time while she “educated” us on how to use the search tool. The end game for RCI is a “catch 22” scenario where you have to pay large sums to book a five star Gold Crown resort.

First, I have been with RCI for too many years to count through Hilton Grand Vacation Club. They emailed my travel arrangements to someone other than me. Breach of contract possibly??? The hidden fees are horrible! Then customer service could care less. I gifted my son and his fiance my points for their honeymoon. They charged him 375.00 for what he thought was the resort fee. And was told another 200.00 upon arrival. Then, an invoice is sent to someone other than me charging an ADDITIONAL 600.00 for more resort fees. And I had to pay RCI AND Hilton Grand Vacation Club over 300.00 to carry over my unused points from the previous year. I pay over 1,300.00 a year in dues and because I didn't use and carried over, to simply leave them on my account, I'm sure possibly a few keystrokes at best, my gesture to give my son and his future bride a beautiful honeymoon, is costing me over a thousand dollars. RCI is great at that.

I wish I could be more specific and give the name of the manager, but I can't. We went to Massanutten VA for a trial weekend to get information on a timeshare. Our sales rep was pleasant, and friendly and very knowledgeable. After our 1st no, they came back to us with a better price - upon discussion with my husband I was genuinely unsure if it was feasible for us at this time - and the Sales Manager pops in and asks us why... So I explain that we just bought a house, and a brand-new car and as much as I love it here I just am afraid we may be spreading ourselves too thin...

We've been members of RCI for decades. We've taken so many great trips, but things have gone so far downhill, we're considering dropping our membership after over 30 years. You can no longer just go onto the website and use your accumulated points. Every time I try to look for something, it either tells me I have to also pay an "exchange fee" in addition to or instead of using my week's points. Sometimes there are no choices, except hotels - when did this company stop honoring the deposits we make? So frustrating!!!

Worst experience by far with RCI. Highly outraged over false information regarding availability. November 2023 I called RCI to book a vacation. Only requirements I had were snow & fireplace in the unit. Also, open to travel to any destination on the globe as I am 7 months pregnant and limited to options for entertainment. I spent multiple days reviewing available & options with RCI to ensure we had those two requirements. I went as far as having the representative call to verify availability was even an option. On hold for roughly 7-10 minutes the gentleman comes back to the phone and states: “Options are available but not guaranteed.”! We went ahead and booked our trip to Colorado in case I couldn’t venture much as “options are available”.

My husband and I purchased our membership two years ago after experiencing child loss thinking we would be able to take our remaining children on some trips and get out of our heads so to speak. We’ve never been able to use this membership. We’ve paid $1000’s of dollars and paid for every trip we’ve gone since making this purchase because we can’t figure out to use it.

Booked a trip to Tahiti Village in Vegas and after my confirmation I realized they have excess of fees and 10 minutes later I canceled my reservation. The next day I reserved directly with Tahiti Village without the fees. I then called RCI for a possible refund but they refused. I don't understand why they have a cancelation option if they don't refund. Also if they had a prompt that say regardless of cancelation you will not get a refund I would of simply kept the reservation. Unfortunate because this was my first purchase. When I reached out I gave the person all the details and he assured me he would call me back and not call back as of yet. Confirmation# **. Would not recommend and will be my first and last purchase. Wish I would have checked reviews beforehand. It's surprising because of the line of work they are people should be more satisfied with services they provide but lack at that.

We had 2 weeks booked in Florida and wanted to change locations due to weather. RCI “chat" told me if I cancelled the reservation, my points would be put back into my Wyndham account, NOT the RCI account. The points would take a few “minutes” to be put back into my account. So I cancelled the reservation expecting to use my Wyndham points for a vacation elsewhere. The next day there were no points added to my Wyndham account. I called and was told the points went back into my RCI account. I went up to the supervisor level and explained what happened. The supervisor told me that even though I received bad information from RCI, they couldn’t put the points back into Wyndham. They didn’t care, they did nothing to help. The next day I called and talked to another supervisor. After a lengthy butt chewing, she agreed to rebook my original reservation.

Booked a trip using Holiday Inn Club Vacation points for an all inclusive resort. Asked if support agent if the points covered all the costs, they said correct. What they didn’t say is that it covered all the accommodation costs and the all inclusive costs were extra. Found this out when we arrived in Mexico and had to pay $15,000 (for 6 people). I called RCI both when I was in Mexico and when I returned and got the run around saying that it was too bad I didn’t understand how things worked. I spoke to 4 different agents including a supervisor and manager. I was especially disappointed in the manager who was both rude and belligerent. Will never use their services again.

Any decent destination will almost always be exchange plus. Which means not only do you use your points but you also have a hefty cash fee. I have 29 points, wanted to go to several places in FL, one was Key West. Only needed 14 points but then found out the exchange PLUS was PLUS $1,599.00 for the three nights. Checked the hotel's website and I could have booked directly with them with no points and paid $1450.00 RCI should be embarrassed to even list this as an exchange.

15 years ago I would have given this company positive reviews. Over the last few years this company has been next to worthless. We're given the option of depositing unused points from our primary timeshare into RCI for a fee. It's next to impossible to use these points with RCI because of the limited availability of resorts in their system. And, the resorts that are more frequently available aren't the nicest. And, booking a week in one of their resorts includes a nonrefundable fee of $289 to deposit the points, then an additional $89 for points protection. This doesn't mean you can change the reservation to another week up to 3 times like you can with Interval International (II). This means you will forfeit the $289 if you need to make any changes to your reservation and the $89 will only assure you that you have points to once again go through the painful process of attempting to find somewhere to book within the time limitation of the points.

Stay far away from this company. I have had RCI for a few years and can never find a time to go away because there is never anything available. Only all inclusive where it cost a fortune. The staff is rude and could care less.

We recently had a very disappointing experience at the Privilege Mont-Tremblant–Voliere #2272 Sitelle 4. Throughout the week, we had to deal with persistant flies in the bathroom, despite our best offert to keep the window closed. Moreover, there was a consistant foul smell that permeated the room creating an uncomfortable environment all week. After emailing RCI specifying my problems were due to having to persistently put up with drain flies which are caused by sewage and filth as it’s where they lay eggs and breed and the foul smell we put up with all week caused by the sewage. It wasn’t pleasant to shower with those bugs flying around you!

I made the mistake for falling for this tour. I explained the entire tour, I was not interested but was told, "Wait until the end before you decide," though I knew I wasn't interested at all. Finally, the end (almost 3 hours waisted I will never get back). The 'closer' swoops in (Kayla). She was so condescending and rude. I explained I was not interested THREE times. This was my first flight on 17 years because I have such anxiety about flying. She told me, I could always drive. WTAF? Drive from SC to NV? Yeah that makes complete sense considering I get one week of vacation. You're not too intelligent there Kayla.

During their initial pitch, we were assured this was not a timeshare program and it would be so simple to book vacations all over the world. That's laughable. Hotels are supposedly listed at an "exclusive member discount" but are actually higher than market price. When I reached out to them, they said since they specialize in deposited weeks, timeshares are the best deals... but I have no deposited weeks and they never explained what they were when we signed up. Anytime I go to book with 'points,' there is no availability. The properties that you can pay cash for look horrible and are not places we would stay if we didn't have RCI. So far we've had it for almost a year and haven't used it. They sell you a lemon and act like it's super easy to book the $699/week vacations wherever you want. But they'll be sure spam call you multiple time a day to get you to sign up for more stuff you won't be able to use. Save your money and sanity.

Many people have problems using timeshare but we have utilized our timeshare by exchanging through RCI. After the initial learning curve, we were able to stay in beautiful resorts in several of our chosen destinations. We are glad for all the wonderful experiences we've had by using RCI's exchange program. Recently, I had to reach out to RCI and the agent was very helpful and accommodating.

I have owned timeshare since 1993-1994 and basically I've had RCI since then. Over the years, RCI has made it impossible for me to exchange my weeks to the point where I am so disgusted and just ready to cancel my membership with RCI and just go to my home resort in Vegas each year. In the past, I had access to endless destinations. Now my access is very limited and many of these destination are now categorized as "Exchange Plus" which requires RCI members to pay nearly 3-4 times more to exchange into a resort. That's just unacceptable!!!! So potential new members, do your homework. Ask questions and don't allow these salespeople at these resorts to con you into buying timeshare unless you have additional liquid income lying around to pay the additional fees that you will be charged by your home resort and by your exchange company RCI.

I took over the RCI membership from my Mom. Thought it would be a great idea to bank our week in Cabo with them so we could stay somewhere else. But what I'm seeing available is mainly hotel options, nothing compared to the resort. And options are very limited as to when and where you can stay.

The entire time I was at the timeshare presentation, the sales rep practically made me feel broke the entire time. He was in disbelief that I hadn’t done much traveling and kept asking me stupid questions like “what’s stopping you from traveling”. When I said money is tight they basically kept telling me how good of an investment it would still be to get a membership thru them. Then Alexander kept trying to make me do the math on my own about how much I think certain vacations would cost in certain areas and when I’d take a guess he would make me feel stupid like “seriously that’s how much you think you’d spend” and I’m like I don’t know I’ve never been YOU tell me how much it costs wtf???

I will admit that buying a timeshare was a mistake, and using RCI to take advantage of that investment just made it worse. We were on the points system, and based on their catalog using our 75000 points should have resulted in several vacations a year. But in reality, we were never really able to use it because RCI would just tell us that everything we wanted was booked up. EVERY TIME. So points would expire or we would pay to extend the points, but we could never really use the points. Meanwhile if you called the resort you were trying to book with RCI, for the same time period, they would tell us that they have plenty of rooms available. So basically RCI just lies to you to keep you from using your points. TOTAL SCAM.

While I have owned a timeshare for more than 25 years, I have only had to use the RCI exchange/banking program twice (2020 and 2021 because of COVID). I have gone to the same location that I purchased for more than 20 years. I enjoy the space, my children enjoy the space. I own the largest unit (2 bedroom Presidential with lock-out). I banked 2020 and had to use it by 2022. When I made plans to use the unit, I was met with resistance from the RCI worker (Alex). He finally stopped trying to instruct me on visiting another location and 'allowed' me to book at Grand Palms where I own. I had to pay $395 to use my space (which I understood). A few weeks before travel I had surgery. Instead of losing my week, I convinced a family member to go. I had to pay another $300 for my sister to use the location. I seriously object to that additional fee.

I'm not going to run on. This time-share company is a scam and I fell for it hook, line and sinker. I have been looking for over a year to find any decent vacation. Each time I check the rate without RCI and it's cheaper. I just booked a hotel using my points and with all the hotel fees for RCI members are paying more than if I booked using the hotel website. If you want to spend time in Hungary then there are plenty of deals. It cost me 8K to learn my lesson.

The exchange plus is ridiculous. If I wanted to stay in a hotel, I wouldn't have bought a timeshare. Almost every time I want to exchange my weeks, the choices are flooded with these outrageously priced hotels. If you want to run a hotel site make it separate. It doesn't even give me the option to not see these. I have owned a timeshare and been an RCI member for over 30 years. Every year it gets more expensive and offers less.

I used RCI Exchange to book a week stay. I called the resort prior to advise We would be checking in a day late. When we arrived the lobby had closed at 5 pm. There was a sign that stated if you are a late arrival to call a specific number and you would be given your room number and lock box code to retrieve your key. We called the number and did not receive a call back for 2 hours later. We sat outside on a golf cart from 5 am to 7:30am before someone called back. We enter our room and I immediately notice bugs on the table and in the bathroom. I took a shower and the tub is stopped up.

If I could give this place a zero I would but I can’t so I’ll give it a one. Me and my husband have been members for years and it hasn’t been great but overall it’s been fine, until we went on vacation a couple weeks ago. We booked this condo well over a year in advance and when we got there we were informed RCI had cancelled it due to an “unpaid fee”. We were not informed of this fee and not one email was sent to us saying that our reservation was cancelled. We had more than enough points and it actually showed that we had a credit on said fee before we left. RCI wouldn’t do anything to help us and we ended up having to pay for a hotel with cash.

We've been timeshare members for almost 10 years and have had consistently bad experiences. The RCI reps cannot answer questions and it seems like there are frequently new fees. Our home resort was recently sold and decided to opt out of RCI - which no one at RCI could help me figure out. It took many phone calls to figure out what was going on. Again, terrible service.

I was looking at properties on RCI website and had questions regarding the room and pricing. I noticed that the rooms are higher in price on RCI website than it is dealing with the hotels directly and wanted to make sure I was looking at the right room. I called RCI several times and was hung up on twice. And when I am able to speak with a representative, I am immediately transferred to a different department that transfers me to another department that transfers me over to Hilton. But the property that I’m looking at is not a Hilton property even though my timeshare is with Hilton.

Terrible. This is a con. Every time I have used this service except one time has been a rough hotels. They hit you with fees all the time. The last place I walked out of has homeless people all out side the hotel. Feel bad for them. I should have given one of them the room. It’s looked beautiful online. They need to check the places they are pushing. I complained and they told me I didn’t do it soon enough. I got sick the day I got home and this is the first chance I had to ask for my money back. I got a BIG FAT NO. They don’t give a **. My hotel before that closed. The one before that hadn’t been upgraded since the 50s yellow and green Devore that my mother had, she would be 97. The first and only one was good. I will never use them again. They say you can get all these good trips good luck. They charge you every year but can only use my points every other year. It’s all **.

In 2022 my wife and I went on a 1 week trip to Las Vegas. We belong to Wyndham but had o go through RCI since we banked our points during covid. When we got to the timeshare they said since we only booked for 6 days and not seven there would be a additional fee??? They ended up waiving the fee because it wasn't told to us at time of booking. We said we would have just stayed the extra day. It made no sense. Anyways on to the timeshare itself. At first look, room was nice however after 2nd night of stay my wife noticed bites all over my back.

I made a booking with RCI on 3/27/23 over the phone and my credit card was charged right away. I was told the confirmation will be emailed to me. But it didn't. I called again that day, was told it'll be both emailed and postal mailed to me. I asked for confirmation #, was told it may sounds strange, but the # is 00001 (four zeros one). 11 days later, there's still no confirmation, so I called again. My first call was dropped because the guy's equipment has problems.

Listen to the reviews of RCI. If you own a timeshare, RCI is one of the worst to utilize to exchange. Rarely do they actually have what you want to exchange. And when they do, they fee you to the point where it's cheaper to rent a hotel/condo/Airbnb etc. Especially now with all the online on demand services. 1) Fee to be a member of RCI. 2) Fee to exchange your points/weeks. 3) Fee to combine your points if not enough (left over points from previous exchange are worthless without paying to add to your new exchange). And what is the absolute biggest scam - you cant view what is available to exchange even as a paying member unless you bank more points/weeks into the account. They are literally holding your account hostage to get more business from you. If you have to use an exchange, do your research because at RCI using your week/points could cost you potentially an extra $600 on top of everything. Worthless!

I rented a condo from this company 3 months in advance. A week before arriving they sent me an email telling me it was no longer available. Rebooked me in a resort that was under construction. The new place was unacceptable. They offered a refund but ruined our planned trip. I would give them zero stars but that is not an option.

When I purchased my Vacation Village timeshare, I was told I could stay during my assigned week OR opt to exchange for points any given year. I've not traveled for the past few years due to Covid/special needs son. RCI is trying to charge me for points during those years and for automatically saving points I never asked to have in the first place. It seems they just keep changing their terms and you are stuck with them whether you are using their service or not. Quite the scam!!!

We have been members with RCI since 1998. We have kept up with all our renewal fees over the years. Due to COVID, we have 2 banked weeks to use. Our home resort is Orange Lake in Kissimmee Florida. We have to use at least one of those weeks this year. We are not on the point system. Our week is the 11th week, usually around the middle of March.

I have had Rci timeshares for over 40 years. I have 2 units. I pay 1600.00 a year for dues. Exchange fees of around 280.00. Every resort I go to any more includes nothing but a room that anyone in the general public can rent without paying the high maintenance fees. I am about to stay at Massanutten VA. Big draws, skiing, snowboarding, tubing all cost extra. Great indoor water park, cost extra, kids want to go Every day. A small fortune. Not even a discount for RCI members.

RCI is one of the biggest timeshare scams out there. I own four units on a weekly basis. I thought it would be a good idea to join so I could exchange. NOPE, you need to deposit weeks before you are able to search out an exchange resort (ripoff). NOW it's going to cost you even more money when you exchange the deposited week. Never, ever will I use these shysters. Not a care in the world for members, only their own pocketbook. They have ALL of the angles covered.

We have had RCI for a while now, not the best, however this last experience takes the cake. We had a trip planned for Florida, 3 weeks long. After week 2 our daughter called, going to hospital, she is pregnant but not due yet. Baby will be early they are going to have to take baby premature. I called RCI - to see if there was anyway we could get our exchange fee and points back. I called 3 times on our way home to Indiana. The first two times put on hold and after a while I was disconnected. Each time I had to explain situation again. 1st guy was kind and was going to try to do something, but I was disconnected, 2nd person I have no idea what she was doing, she just put me on hold and never came back, the music just stopped.

Worst company ever. They just lie to you left and right. We have been told one thing then they turn around and change it. This has been one of the most frustrating and stressful things ever, when you try to book a trip then you go to find out your points that should not expire, have expired because its been two years, even though we were not allowed to travel for a year and a half because of Covid. Best advice I can give to anyone is DO NOT SIGN UP! no matter how good they make it sound. I will say most of the employees I have spoken to are nice though.

My husband and I have been RCI platinum members since 2022. I am finding out that everything we were told was untrue. When we signed up for this we were told we could take vacations for $199, $249 etc for a week and not have to pay anything else all over the world. Those prices were all we would pay. Very far from the truth. I asked specific questions to the person helping sell the timeshares. I am now realizing everything were lies. We have already paid a lot of money to this company and got nothing in return.

RCI is one of the worse companies I have ever dealt with!!! They are in a word (Sham!). They do not care at all about their Members - are in their view (Another Sucker through the door!!!). How they are in business is nothing more than (Amazing!). All they want is to sham you out of your five star all inclusive stays & give you (Nothing in return). Dates won't line up - certainly quality or anything close to what you are trading won't compare to the garbage they will quote trade you for - I put my five star all inclusive traded weeks into their (Joke) power trading account - And they then Fee you to death in any attempt to use the power trading account - try to expire your points anything too screw you! This is such a sham of a company - So traders (Be aware)!!!! Date of experience: October 16, 2022.

Avoid this company. I have been with them for over 30 years and they have continued to go downhill since being acquired some years ago by a major vacation resorts company. Trying to get answers from them is almost impossible. They are staffed by people who speak broken English and are very hard to understand. In addition the reps are arrogant and you dare not question them about what they tell you. I am looking for another timeshare trading company because I can't stand the stress of dealing with these unprofessional, arrogant, and belligerent employees. They all need to take a course in "customer relations"!

Updated on 9/13/2022: I already filed a complaint about RCI and no one is responding to my query and I don't have access to my deposited weeks. This is violation and extortion and it is crime! I have 6 weeks deposited to RCI with the value of 4500 USD. They made me lose money already! I think this company should not be in business! Violating my rights is a crime! I am totally upset and regretted that I have become a member of RCI!

My parents were owners at Worldmark for as long as I remember. They had issues there and eventually got rid of it. However, now that I’m a mother I thought - well I loved it as a kid and into my teens and early adult life.. so why not get my own? Well I did their free trip to attend their ownership seminar in Las Vegas at Tahiti Village. I went with the intention to purchase - I have several trips planned with my partner and then with the kids. We have 5 kids total. So for me the timeshare would save money with how many my rooms need to sleep.

Everywhere you go there are stairs. Some steps, like in the BBQ are not even level. Only a few rooms accessible to wheelchairs and even then it's impossible to get to ice machine or other amenities.

We took a vacation before the pandemic. Little did we know the the world was going to shut down for what feels like forever. I am writing in response to losing 1500 dollars per couple in the first 2 years - something RCI took away. Yes it was supposed to be used in year one. I felt like they knew that things were going to happen that's why they offered it. We just were able to get back to the States before everything shut down. We were not able to use in the first 2 years especially with an Immune compromised person my wife. I think we should be credited back with those credits. Thanks Walter.

Went to the 90 Minute presentation primarily for the incentives ($100 Restaurant discount and 2 roundtrip airline tickets). IF you like being caught by used car salesmen or casket salesmen, Go and enjoy. But don't think the "free" incentives to come are any more honest than they are! Airline tickets end up costing $450. Restaurant voucher is 4/$25 coupons once per month, with no disclosure of where the restaurant is located (Timbuktu?) which costs you $10 per month and the restaurant might have many restrictions including forced tipping at their choice of %, only useable with a huge purchase, only take out, etc. - You won't know until after they get your money.

We have photos of the units at Crystal Springs posted on RCI website and photos of the unit we were given. We were scammed by RCI for the last time. RCI did not follow the resorts reservation procedure and when we arrived in South Africa we did not have a reservation for the resort. We were given an apartment unit instead of a lodge. We were able to switch to a one bedroom lodge with other guests even though we had traded with RCI for a two bedroom lodge.

I have used RCI to use my timeshare at other locations. Yesterday, I booked a room and was told I could cancel within 24 hours with no penalties and I would receive a full refund. I called back a few hours later to cancel and book 2 rooms at a different location. I specifically asked if the same rules apply regarding no penalties and a full refund. I was told yes the representative told me that since I paid for the first room that I just needed to pay difference. I asked again to make sure if I called back within 24 hours to cancel would I get a full refund and I was assured YES. I explained that my aunt was on life support and because we decided as a family to remove her from it that was why I needed the rooms but doctors said not exactly sure if or when she would pass. Only time would tell.

I had RCI for 9 years, they never had great resorts but we worked with them. I don't like how they continue to raise their fees while they struggle to gain contracts with different hotel and resorts. Their selection of booking has not grown much over the years and it is really hard to find a 4-star stay, I have rarely seen 5 stars, I doubt they have them. For Caribbean resorts, you can pay around $240 USD per person, per day. Yes, that is right, per person per day for resort fees, even if you use your points! We are now up to about $900 a year in maintenance fees.

Thank you for resolving my issue with my booking.

As per usual, we were invited to a membership sales pitch during our holidays. We were pressured into buying into the RCI Points system (We were staying in our accommodation using our RCI Weeks) and told that our points would, mean that we could book accommodation on a nightly basis instead of being locked into weekly blocks.

We decided to do the trial points program with RCI. We are terribly disappointed. We wanted to use it for a vacation with our family and they showed us all these places you can book at. We made mention we had 6 kids which means 8 of us. There is not that many that can do 8 people and the ones that can are more points than we received. We will probably end up not using it a losing the money. Cheaper to do Airbnb

I wanted to write this follow-up on my previous issue with RCI. They did follow up on the matter and my name was finally added to the account. Furthermore, they dropped the fees for my 4 guest certificates for my holiday this summer as my name is now on the account. I am happy to say that this dispute with RCI is finally resolved.

I am a platinum member and have been for over three years now. I keep getting crappy service and no benefits for my membership. What is the point of paying for additional service and benefits when I get nothing for them? What instigated this post is one of their representatives told me today while I called and asked for a room upgrade that they are cancelling one of the reservations that I already have booked to check in the next day. I've got my confirmations and everything. And they acted surprised this is the first time I am hearing this. So now I have to buy a room separately because RCI won’t allow me to book. Get this, I can get a room direct for cheaper. What the hell is that? On top of that not once in over three years have I ever received a single benefit for being a platinum member. This has been a complete scam of a membership platform. I have seen RCI deteriorating drastically over the years.

The deals that they negotiate with places for vacation are bad for us. I can get a better deal if I go directly to a vacation place online or on a phone that using my week from the time share. Save money don’t use RCI.

RCI refunded the entire amount. Thank you.

Purchased a cruise certificate a couple years ago and paid on it monthly. We are finally able to book this cruise since covid is lifted. Found out the payments did not go to the cruise only to a "membership" that gives you access to vacations and cruises. I could not get anyone to answer the phone! Finally got some help through Norwegian who they booked the cruise through. I guess they saw Norwegian calling and answered! A small deposit of the $4,000 was put down on the cruise. It was misrepresented. Furthermore RCI says they are not the same company as RCI travel packages. I don't buy it! Why does their paperwork say under contract with RCI, LLC. ? Shame on you! And Norwegian as well for doing business with you! All in it together! Especially the owners of RCI!

I knew RCI was sketchy, for starters after they gave their pitch to sell a $15,000 - $71,000 vacation package. I asked them to see the "Terms and Conditions," contract. They declined to provide this valuable information. Secondly, I asked for "Reviews," I wasn't surprised they didn't provide that valuable information either. I pulled out my phone to search Google for Reviews and was reminded no cellphones could be used during there 2 hr presentation. Truth is doing a quick little research on your phone could kill the deal. RCI goal is to get you to seal the deal. The Salesmen was very pushy and offered a lot for "Free," to get my signature on a contract. But I knew he was selling my family empty promises.

I was talked into purchasing a resort and cruise package back in 2017 for our 25th wedding anniversary. Booked a resort in Austria and Mediterranean cruise leaving from Civitavecchia, Italy for Sept 2020. The pandemic hit - I was able to cancel the resort booking in Austria and rebook a US resort for July 2021 (thinking that we Canadians would be able to travel to the US by the next summer). If I had canceled the cruise - I would have lost that certificate. I had to wait until August 2020 when we got word that the cruise was canceled due to covid. I was then able to rebook the cruise for September 2022. As for the resort in Vermont - we were not able to go because the Canada/US Border was closed to travelers by car. The RCI rep told me that I can still go if I fly - right! 5 airline tickets and having to rent a car to get to the resort was out of our budget and navigation abilities!!! I called to see what could be done.

I was able to re-book the cruise. Thank you Kathleen M. of RCI Customer Care. Mr. Constantino ** was super nice and very knowledgeable. A good company, however, should not wait for a complaint to be published publicly before resolving an issue. With all the headaches I had to go through to have this issue resolve, I wouldn't recommend this company.

I was woefully disappointed in my experience with RCI in their inadequate offering of trips coupled with the nested fees structure of their business model. Their pitch at Covid was misleading and I wasted another $199.

Dear individuals who work for RCI, STOP YELLING EVERYBODY WHO BOOKS A WEEK AT WILLOW VALLEY THEY ARE IN A CABIN WHEN THEY ARE NOT!!!! If the reservation does not say the word CABIN on it, it is not a cabin. We have 15. We are tired of getting yelled at when people check in.

I bought a cruise package Jan 25 2019 for my daughter and son-in-law wedding present. For two years I’ve tried to either get it refunded or rebooked. You talk to one department who transfers you to another department to another person and on phone and hold for hours to find out they can’t help you or of course they need more money now. These people are nothing but a scam! Will not ever again deal with RCI! Will go completely direct to the cruise line from now on and people it’s cheaper also! Rci screws you over. Don’t use them!

This is a joke, I just tried for 3 hrs to get a place from April to September, either 1 day available or not until December and I tried 6 different resorts. Save your money and aggravation and DON T JOIN THIS GREEDY, USELESS COMPANY. WHAT A SCAM

For our 25th anniversary & my husband's 50th, my mom (a FORTY YEAR MEMBER OF RCI!) bought a vacation package with a cruise. Purchased in 2019 due to our daughters wedding we prepared to book for 2020. With covid shutting everything down, that was impossible. They first CANCELLED, with no refund, her VERY expensive package. We received a call from Meredith when mom posted a bad review. She was amazing & we booked our resort trip to Mexico - took it & it was perfect. Booked our $5000 cruise to leave May 2022. Received an email about covid Tues & now cannot get in touch with anyone for two days. I'm currently sitting at nearly 1 hour wait on the phone. No one will email or call us back. Btw, THIS MONDAY is the deadline they imposed for refunds or changes or info on our fully purchased cruise.

I have been a weeks RCI member for over 15 years and several years ago upgraded to their Platinum membership. I booked exchange 13 months ago at ski in/out at South Lake Tahoe, CA. We are on extended vacation, visiting ski resorts across 5 western states. I received notice from RCI via email, just yesterday, that my week of 2/20-2/27 had been cancelled. I’m told “they” were overbooked?? Really, when I booked/paid for this exchange 13 months ago.? They either have the exchange week or they don’t. This just happens to be part of the President’s long weekend holiday, so getting other accommodations will be next to impossible. What the heck is going on at this company?

I STRONGLY RECOMMEND NOT TO DO BUSINESS WITH RCI! I purchased a cruise package from RCI (1 week resort stay, 2 Cruise certificates) and booked a cruise for June 2020 for $3900. COVID happened so, I rebooked for June 2021. Again, due to COVID, the cruise line cancelled the cruise. When I called to rebook in Nov 2021, they told me the certificates were cancelled due to a 30-rebook policy. I told them that I was never notified of the 30-day policy. A Customer Service Supervisor confirmed that I was never told by reviewing phone calls and emails that were sent to me. I even asked where the policy was written and they said it wasn't written, it's just the policy.

Quinton manager of RCI Caribbean estates was rude arrogant and spoke in a derogatory manner towards us timeshare guests. He stormed out of the office whilst we were still there and refused to assist us or hear us out. He became biased towards the permanent renters on the estate and addressed us as just time share guests. Told us to take it up with the agent we booked with as he could not do anything regarding our complaint. Unfortunately staff of this caliber still exist in this democratic South Africa. Read the other reviews on Hello Peter. It is shocking...

This is not a review on Hard Rock. More on the Legendary affiliate... Your company swindles people out of money and disguise it as a deal. Then blame the customer on lack of understanding instead of working with the customer to make it right. You should be ashamed of how you take a family's hard-earned money with no problem under false pretense and sell them a dream vacation knowing that it's a scheme. I will make sure every website I can find will know what a disgusting company Legendary is. When you try to cancel they harass you to rejoin promising you a great deal, which is a fraud. You need to have a law degree to understand how you are getting screwed.

Last year Capital Resorts (whom I bank points with) changed their exchange benefit provider from Interval International to RCI. This affiliation has replaced our current exchange membership with Interval International. Here’s a fun fact, even if you have purchased points with Capital Vacations, when you transfer those points to RCI for an exchange, those points get converted to a complimentary weeks exchange (NOT a points exchange). Because of this fun little nuance, RCI will not allow you to protect your trip with insurance protection (usually costs around $89), in the event something happens prior to your trip (like getting COVID) and thus you can’t go on your trip. If you find yourself in a situation where you can’t go on your trip, you will lose that complimentary week at RCI and thus lose your points at Capital Vacations, as the customer service person so eloquently told me, basically, you're out of luck. RCI is a bitter disappointment.

I purchased a travel package - cruise certificate for 2 and resort certificate for 2. It cost thousands of dollars. The cruise certificate had to booked by May 2020. This was at the height of the first wave of the pandemic, and I did not book, as I assumed that since all travel was suspended, and all cruise lines shut down, I would have to wait. I called in August 2020, and I was told that the cruise certificate had expired and I could no longer use it. My attempt to have management review this policy fell on deaf ears.

RCI puts you in a timeshare and never sends the reservation to the resort to let them know you are staying there. The resorts they put you in should be rated 1 star resorts and then they refuse to give you your money back after you wait two hours on the phone being transferred to different people. Will never stay at any of their resorts again.

Please I repeat please do not sign up for this. It is a scam!! I can't even book a vacation with my family! I just looked to book a hotel and it was cheaper without RCI!! They are a scam!! We were told in person we wouldn't even have to pay money to book anything unless our points were gone!! They lied to me and my husband!! Please don't do it!!

Wouldn’t give any stars if it was possible. RCI system is set up to take your money. We paid $15000 for a timeshare and haven’t been able to book where we want to because it’s never available. Even trying to be in a year in advance is a waste of time. Many agents are incompetent when it comes to helping you. There’s always a fee I have to pay and they don’t refund money just always apply a credit that expires. Credit can’t be used towards hotels that are on their website because it’s a different system. What a waste of money this timeshare is. Platinum membership is the biggest waste of money for us. A bunch of lies to get you to sign up for perks that only put money in RCI’s business. Can’t wait to get out of this timeshare nightmare. Agent Anthony is very rude, but I guess he is a good representation for RCI.

Updated on 03/09/2022: RCI is untrustworthy. We agreed to a promotion called Welcome Back Vacations and then wanted to reschedule our trip to the Grand Mayan Nuevo Vallarta due to Covid. In order to reschedule, they doubled the cost to $1,500 approximately. Since I had already paid and they do not provide refunds, I felt trapped. They said they would waive the resort fee - (then $450.) and I have an email from someone at RCI to that effect. We needed to reschedule again because someone in our group was having surgery and was told not to travel by the doctor. It took me 40 hours + to get it rescheduled because no one in RCI could handle it. I was transferred, disconnected and put on hold for long periods of time. Emails and voicemails were ignored.

After sending an email to the RCI email address provided by RCI, I was pleasantly surprised to receive a response and resolution the following day. RCI agreed to the request I originally made to the general RCI Customer Service department and extended my credit by 6 months to 6/30/22. This is what I would have expected when first contacting RCI's Customer Service Department, so I suggest that RCI review the policies which seem to be currently in place within the general Customer Service Department. Thank you, Kathleen (RCI), for resolving this matter and thank you, Consumer Affairs, for providing a forum for raising awareness about these types of issues.

I’m glad I just dodged this bullet. The woman who tried to sell me this timeshare was so rude and mad after I told her that I wasn’t interested in giving her a 71,000 down payment. Then she brought her manager out and we all started arguing over my decision of not going the program...It’s funny how I was lied to over and over about this not being a timeshare...Stay far away because you don’t need them especially if you have a good system of how you like to travel..Don’t let RCI ruin your life. They are LIARS.

Due to the pandemic, we could not travel for most of 2020 and beginning of 2021. Even today, travel is very unstable. It would have been nice to receive an extension so that we could use our travel weeks that were deposited in late 2019. Also, most of the best resorts are located in Mexico, which has been more and more volatile. Based on these issues, it is not worth depositing your week with this company.

I like everyone had to cancel my Trip due to Covid and lost about $1500. I have been trying to re-book for next year. My home resort had one week booked directly through them and I had to book one with with RCI. Instead of being compassionate about people loosing out on bookings during covid, RCI went with Price gouging instead. They changed their rules and are making customers pay and an exchange fee to transfer to their own resort?

I have spoken with 4 representatives from RCI. All were very rude. I am trying to get back the money I gave to them for a vacation that got cancelled due to Covid. I paid $1209 and they only returned $649. In order to use this balance, RCI said I had to travel by September which I could not do. They then cancelled the balance right off my account. I would never recommend doing business with them.

We were on vacation in Punta Cana with our three children and were offered this membership. It seemed great so we bought it. Omg, what a waste of time (6 hours) and money. We came home and tried to book and discovered most of the hotels are meant for families of four. So we call them and ask for help and they advise me to put my young children (3, 4 and 10 months) in a separate room. I was in total shock. I asked them if they would put their babies in a separate room and they just told me it's my only option. Also at the hotel, they told us, all inclusive fee is about $53/person. Lies. We calculate on the website and were at over $5000 for all inclusive in Mexico. They have very poor communication and basically just want your money. Once you give it to them, there is no one to help you. Save yourself the headache, don't sign up for this nonsense, especially if your family is bigger than 4.

I just spent nearly 3 hours with 7 different agents, each with less language ability and knowledge! To the point, I was told that my cruise package from during the COVID period of time expired in March 2021 and that if “I” had called them, it could have been used. No letter, no e-Mails, no texts, no warnings that “I” had to take action because they are short staffed and they could not have informed their millions of customers. I guess RCI thinks that all of their “millions” of customer should have known (telepathically of course). Plus, I have 24-48 hours to book a resort or lose it too. My last “luxury resort” in Palm Springs had no housekeepers, no room service, no breakfast, no bar and the beds and sofas were so bad that we drove to a nearby Target and bought cushioned bed toppers to get by. And Kathleen M., don't even bother with your disingenuous boilerplate response! No more RCI for me!!!

So I did spend hours to understand how this complex system works but still unsure and regret to put my feet into something so COMPLEX. I wanted a membership so I can RELAX but this is so stressful and fear of the unknown gets to you. So, firstly when you call the advisor they are highly disinterested and misinformed, this adds to frustration in addition to the fact that your hard money is stuck. Secondly, their terms and conditions are with a lot of 'ifs' and 'buts' that gives you shocker every time you want to take the courage to use YOUR own points & book a holiday. With the amount of money you have invested in this membership, you could have easily used a lot less money to book holidays if done on your own. And to that add the STRESS to book a holiday. This whole thing is so suicidal and you can't even step out of it because the policy is such that gets you SUCKED into the wormhole.

If you like vacations and travel, stay away from this time-sharing company! I have RCI membership since 2017 and cannot use their service even ONCE. Every single day, I am regretful why I signed a contract with Vitality Assurance, a vacation owner company offering RCI. A contract that there is "no way" to cancel it for 10 years!

I would recommend NOT to use RCI Cruise & Travel! We had booked our cruise over a 1 1/2 years ago and a vacation resort stay. Due to the global pandemic the cruise was cancelled. We were sent information from the cruise line to rebook the cruise with the cruise line, but nothing from the travel company. BUT the hotel we were not able to rebook because we didn’t purchase the insurance. I called to inquire back in June 2020 and was told that because we didn’t take insurance there was nothing they could do.!!! I was told to contact the resort to see if there was something they could do.

If you are a member of RCI timeshare (Global Travel) beware of reservations overseas during these covid times. They are profiting under the circumstances of keeping your fees (the exchange fee and guest fees) associated with your reservation cancelation. The destination country may not be closed at this time, which is a requirement to a refund) but the hoops you need to go thru makes it very difficult to comply to enter the country during these times to enjoy a vacation. Furthermore, RCI will make a exception (if you complain) to credit you the exchange fee if you rebook another vacation within 2 months. Don't you love stipulations. And I just love how you can't get a word in edgewise to voice your disbelief or unhappiness with a supervisor or management. Thank you so much RCI.

I bought this timeshare in 2015. I tried to cancel my contract within that month but I been told and ensure not to because first, I can't do it. Second I will be happy with RCI in future. Now it's been 7 years and I still regret every single day and say to myself "Why did I sign up with RCI, why??" I have so many reasons for my regrets. Their points are expensive, I have to use my points plus additional fees, resorts we get they are low rating and out of the city etc. Without RCI contract I can get hotel/resorts anywhere with so many cheap options. But RCI just took that flexibility from me:_(. Sometimes feel like crying, I could have spend that money on my family maintenances.

I think that the week bookings in RCI are too expensive. The quality of the resorts are not very high and only for the booking fee that you pay to RCI you can get the same quality without be in RCI and own your main resort. I have paid a lot of money to get the access to my main resort and additional you have to pay a lot of money to RCI to get a middle to low level resort.

We were treated very kindly and professionally by Kathleen M. She took control of the situation and went above and beyond to help us out. Thank you so much Kathleen for your consideration and help in rectifying the issues we had previously unresolved on other attempts. You are awesome.

So RCI called me to offer me a Great Deal on a Vacation Certificate Package. If we paid $1900 we got 1 week in a Resort (we used it for Hawaii- but that cost an additional $1400- same price as online) AND a Cruise. Well the Cruise has been rebooked 5 Yes 5 Times. We were cancelled and rescheduled due to Covid. We were all set to Cruise on 10-17-21 to the Eastern Caribbean on Carnival Freedom. They just deleted our Cruise. I have airfare & paid an additional $1034 to get a balcony room. Our Cruise was on Carnival's site and we had uploaded some of our information. I went in to pay for excursions and gratuities and our Cruise is just Gone. Still trying to get my money back - oh and the certificate is expired so they say too bad on that. SO WRONG!!!! RIP OFF SCAM ARTISTS!!!!

I have had an RCI membership for about 20 years. We have been saving our points in order to have a family reunion. Now they are telling me that in order to keep the two years points we have saved through the end of 2021, we need to pay for one year fee plus $36 and change because "they automatically carry over 1 year's points" but you need to pay for it. Admittedly, my membership expired; I have no problem paying for the time between expiration and now.

In June I purchased from RCI a vacation for my husband's birthday. He booked 3 tee times to play golf. The cost was a whopping $917 (non-refundable). A few days before the trip we saw that a major hurricane Ida was to enter the Gulf. In checking the Miramar Beach weather, it was evident that they were expecting severe thunderstorms. We decided to ask for an accommodation of either a refund, change of date or even a credit due to the fact that the first 4 days would be bad weather. Forgot about the fact that subsequent to Ida's landfall the are was included in several storm watches and warnings. They have blatantly refused to make any accommodations because they weren't forced to close!. No integrity, bad customer service. They should not be affiliated with RCI who is selling their product!

We are to have someone assist us with our timeshare cancellation. We have been misled by this company and in doing our research, we have discovered we are not alone in this fight. FantaSea has lied to us from the moment we listened to the presentation. We have paid so much money to this company. My husband is retired and it is impossible to keep up with the maintenance fees. We weren't advised that they would go up so much. It is also becoming difficult to travel physically.

Not surprised the reviews for RCI are so bad. I have been a member since 2011. I was always able to search any date no matter the points I had left. I have 27 points and they expire January 2022. I am thinking of paying to extend expiration date, but RCI system will not let me search PAST January 31, 2022 because that's when points expire. Why? Why would I pay AHEAD if I don't know if there is a place we want to go to at our particular time frame? We have kids. Those with kids can't just pick up and go. We can only go next June or July, but looking for a specific place. I am not going to pay and then search, only to find out where we want to go is not even available. I called about this early in the week and the Rep said I should be able to do this and I'll get a call back because it's likely a glitch.

I spoke at length with a representative of RCI. I booked 5 weeks in Madeira Island for December 2021 until February 2022. I spoke to representative about having to arrange flights for this and it was recorded. It took me a couple of days for the travel agent to get back to me saying that flights were unavailable due to covid. I then called RCI to cancel the 5 weeks. During conversation with representative I asked about insurance and was advised to take it out. I did and paid extra for that. When I went to cancel the exchanges I was informed that they would be keeping 50% of the fees (All 5 weeks was a lot for me to lose) that the insurance I took out was only for the Trading Power.

We are writing to discuss our options with getting out of our FantaSea timeshare ownership. We have gone down several avenues to get some type of relief. We have reached out to them and have gotten the run around. We aren’t sure where to turn from here. For a company to prey on people is sad. They do not advise of the maintenance fees increasing steadily. We can never use this as we were promised. It was all rainbows and butterflies during the presentation but what we actually got is nothing short of disaster.

Updated on 08/18/2021: Instead of reaching out by phone to talk about the review and complaint they are not acknowledging they want it in private and they are not responding as they should. They wasting people’s time. I have no no time to keep on writing review or email.

I've been with RCI for 15 years and have had terrible customer service throughout. I see their overall review rating is 1.5 stars so there is nothing I can say that hasn't already been said. Someone keeps responding to the poor reviews asking people to contact them via email to address the concerns, however, clearly this makes zero difference. The last straw...charging the full yearly fee for membership during global pandemic lockdown. Shameless. Unacceptable.

We'd been members of RCI for over 25 years. We purchased timeshares when we were young and stupid and got duped into the sale. We found we could not easily trade our week for the same value or timeframe we wanted. Then RCI downgraded the value of our unit so that made it nearly impossible to trade. The maintenance fees kept going up. After a few years we were able to get rid of both timeshares.

RCI really needs to work on communication amongst their own staff and the resorts they are servicing. The right hand doesn't know what the left hand is doing...in the same room! I booked a vacation to Sedona Pines and made sure the lady from RCI notated that it was a service animal (because I have one). The damn woman put PET! RCI, according to ADA guidelines, service animals are medical equipment, not pets! Learn the laws. Secondly, RCI never send me a confirmation email after I requested a "free" upgrade to 2 room suite because we were "platinum" members.

During my vacations they offered me this credit card but it was pitched as a 2k loan, not a credit card. The application got rejected, in the rejection paper it said that if I wanted to try and continue with the application I should call a number, else nothing needed to be done. I didn't continue with the application and forgot about it. A few weeks later I got the credit card in the mail, I didn't even know why I was receiving it so I thought it was a mistake and just threw it away without even activate it. Later I started to get bills for around $40 every month, I called to explain everything and they told me that the account was closed and that I didn't have to pay for the bills. That was about a year ago and I still getting the bills which continue to increase every month, I have tried calling them but they just put me on hold for hours with no resolution. Do not open an account with RCI.

I normally don't write negative reviews, but I feel like there needs to be warning before committing to using RCI. After spending 1.5hrs hour on hold with RCI to look into booking a trip, I was connected with a very nice representative who help me find the right trip for us (what I thought was the right trip at least). I was able to book a 3 night stay at the Dreams Resort in Costa Rica for 3 people for 2400 points plus a $150 reservation fee. (Another option in Costa Rica for 3 people on the same days was only 1200 points- just for reference of how much more this trip was.)

You buy the certificate for two and then they got you! Their website says starting from no additional charge with your certificate. You click on that and it says zero dollars for inside room BUT when you select the cruise there are NO rooms for ZERO dollars. So you get to pay more to book. Wow it’s on their website! They say it is a glitch in the system. So honor what your website states! Run as fast as you can!!!

I purchased RCI travel package and like other reviews when it came time to book they said certificate expired! Seems I am not the only one! We were told we needed to book resort stay and I said we did not know our schedule was advised just to book and if necessary we could change dates. We did and now I cannot make adj to the dates because we did not buy the insurance for 99.00? We paid in good faith and trusted RCI and we were scammed. When I asked to speak to a supervisor they refused to connect me. I cannot let this go since we will lose everything we paid. I just want a refund.

I spent almost 2 hours on hold and STILL never got through to anyone! I finally hung up. I only want to know if I have to "book by" or "travel by" 12/31/2021 but of course like every other website, it's friggin useless and doesn't tell you. Complete **.

I purchased a travel package through RCI which included multiple cruise certificates. Due to the pandemic, all cruises lines were shut down for safety concerns and I was not able to use the certificates. I was promised that once everything reopened I would be able to use my certificates. Well, I recently called RCI to book my cruises and I was told that my certificates had expired and it was nothing they could do to honor my certificates.

Updated on 06/24/2021: RCI called and extended my cruise package, worked with Meredith and she arranged cabins so we are across from each other. Meredith was very knowledgeable even counting steps to elevator because we will be 90 and our daughter 70. Happy with results. Thank You.

My family has owned shares for several years through my father. He had a lot of credits saved and booked a vacation for the whole extended family to California a couple of weeks ago. We all got work off and made plans. Today, he got a message saying "due to COVID" they canceled our reservation. He called the resort and they said they were completely open, but RCI overbooked by 17 reservations! He called RCI back and was told that it was a health crisis and they couldn't avoid it. He asked them why they took his money two weeks ago, knowing about COVID when he paid. (California opened up today, June 15, 2021, so it's a moot point anyway.)

We all just finished the worst year ever. No one could travel and borders were closed. My membership fee was paid up until 7/2020. RCI had use of my funds for the first half of 2020 however they could not deliver a product because everything was shut down. I did not receive a renewal notice like I have in the past. RCI just ignored all its customers. The very least they could have done was give a 6 month credit. No, they are to unscrupulous to do that. Instead, they just cancelled memberships and voided out thousands of dollars in weeks trading power. If anyone starts a Class Action suit, let me know, because as far as I am concerned they just stole thousands and thousands of dollars from their members.

I called your customer service number today 06/11/2021 and spoke to an uneducated representative who has no sense of understanding and is not very helpful. I called to book a vacation for my family and was transferred to the uneducated representative that works for RCI. She had such a mean voice and was very demanding on collecting my money without trying to understand me or help me figure out how we can get this resolved. She kept demanding fees and didn't have a proper explanation when trying to ask questions. She kept repeating the same thing over and over and speaking over my voice, which made no sense and was no help. When asked to speak to a manager it took over 10 minutes and when she finally asked for a manager it was even worse.

After RCI responded to my article we were able to resolve the issue of the package. They notified me several times they were looking into my complaint. Thank you for your attention and reaching out to us to resolve this issue.

January 2021 I attended a timeshare presentation & was told it’d be no more than 2hrs but lasted 3. I declined the timeshare multiple times to sales rep Greg ** due to the fact that I’d just had a recent bankruptcy 10/2020 Greg & manager Tiffany ** preyed on my need to create a better financial future for my son & assured me the timeshare would assist me in rebuilding my credit after a bankruptcy. Greg shared his experience w/ his bankruptcy & timeshare to fraudulently & unethically lure me into signing the contract. Greg & Tiffany also claimed that if I didn’t act that very day that I wouldn’t receive the RCI package.

I have been an RCI member since 1981 or '82. I now own 3 timeshare weeks. I joined the Platinum level and also points so I'd have better trading power. In March, 2021, I reserved a week at Vista Mirage in Palm Springs for May 16-23. Today I got a call and email cancelling it and offering me 5 days in Indio (no, thanks) or a week in Club Trinidad, where I have stayed. It is still very dated and a bit run down. I'm forced to take it or my guest coming from Dallas and I will lose out on our flights, possibly car rental, tramway tickets, golf reservations and more. I think demand is so great RCI got more money renting the room (and many others) than they would keeping their bargain with me. I will spread the word. Anne **

I purchased a cruise package in June 2019. The intent was to travel in 2021. My whole family got COVID and with everything shutting down, the last thing we ever considered was being stuck in a cruise ship. I just recently called the hotline and they said it expired in Dec. 2020. I asked the representative did they really think that anyone would want to travel or plan on traveling with all of the major destinations being on a level 4 travel advisory. He said he understands but nothing he can do. So now, $2400 is gone just like that because I am supposed to predict the direction that this pandemic is going in and schedule a cruise not knowing what will happen.

We have been RCI members for 20 years and platinum members for part of this. We were not able to use our points with RCI for 3 regular trips (15 months and counting) because of destinations being shut down. We tried to book a few local trips either for a few days or a week and nothing was available for this either. We received our bill for renewal or membership, platinum membership renewal and points extension. I called and spoke with them about this and also wrote a email to their feedback department. No response from the email yet. When I spoke with a manager, he told me that they were not extending points and if I wanted them extended I would have to pay for this. After a discussion, he offered a 25% discount for the points extension.

UPDATED 4/27/2021: I need to know what unit number and the week for my timeshare. So I’m looking to possibly sell it so I need to sit formation for the company. I’m with Fantasea resort La Samana in Nj. They are requesting this for their records

We booked through RCI for the first time for hotel accommodations and have been greatly disappointed. We booked for a family stay to support our sons during an out of state tournament. Unfortunately, the tournament was rescheduled at the beginning of the week due to statewide Covid restrictions. We promptly called to have the reservation moved to the following week. We were told that they could not and it was up to the hotel. So we called the hotel and they said it was acceptable and they saw no problem with it. The representative from the hotel said the agency (RCI) would just need to change the dates and the rep gave us his name in case we needed it.

We have been RCI cruise and resorts members for several years. When the pandemic broke out I called RCI for a refund or an extension-being in Canada we are forbidden by our government to travel or cruise at this time. Basically I was given the runaround and after 3 hours of several calls when asking for MY money back that I had earned and worked for - was told if they gave me mine back - they’d have to give everybody their money back.

We purchased a vacation through RCI. We booked our trip last year, but then COVID hit and we pushed it back. When the later date loomed, COVID numbers were still too high and we were told that due to the pandemic we could reschedule without worrying about the trip expiring. We now get calls multiple times per week asking us to spend more money to book more trips. We were told that our package expired, BUT if we spend more, we'll get another trip on top of the one we already paid for. We were assured that because of the pandemic we could book our trip at a later time. They are not honoring that promise and continue to harass us for more money. We've also been hung up on twice when it becomes apparent that we have no intention of spending more money on their company without having experienced at least one vacation first.

Wow RCI. I have been with you for over 25 years. It was one thing to never be able to book what I wanted, when I wanted...but I continue to pay the maintenance fees and taxes. Now that the world is in a pandemic, I have twice had to pay hundreds of dollars just to move my saved up points to another month. (Charges go up month by month.) Be wary my friends - this is NOT a timeshare company I would recommend. So very disappointed in their customer service. They are quick to offer you the world when they want to sell you a timeshare, and then charge money during a pandemic?

RCI is into a business of stealing money from naive travelers. I booked a resort through them and I had a family emergency so I had to cancel my trip. They refused to refund my money for the portions of future unused days. They stole my $2K. The customer service agent (?christy/Christina) that I spoke was horrible, so unsympathetic and rude. She raised her voice multiple times while I was having a conversation with her! She was absolutely horrible and should not have that job with her temper! This a horrible company and I will never use them for my travel plans in the future!!!

I have been with RCI for over a decade. We had to cancel our Florida vacation last March break due to covid and immediately extend our deposit by a year. A year later the Canadian border is still closed and we are unable to travel. My spouse is even under threat of termination if we do. Our deposit is expiring again as well as other future deposits so we have to either extend or combine again to keep them. RCI is offering no special rates or offers to do this and their agents (presumably under management direction) will not budge to help. REALLY disappointed in RCI.

My husband and I did a trial timeshare with 30,000 points. We made a monthly payment for a year before being able to use our points. We spent about a thousand dollars. We booked a 4 night vacation that we had to cancel because of Covid. The company was good at helping us purchase insurance to be able to cancel and get all points back.They also extended our trial another year due to Covid. We also did get a refund on the booking fee. (Yes, there is an additional fee to use your points to book a vacation!)

I booked a vacation with RCI Travel only to find out after purchasing my flight the location is on the US State Departments do not fly list for US Citizens. They never informed me of this. When I attempted to switch to a new location I was given the runaround placed on hold for more than 3 hours with no assistance. Then when I contacted RCI I learn they aren't even the same company. RCI Travel is a 3rd party that preys on customers who have RCI properties. This is unforgivable. At a time when Travel so limited they take advantage of innocent people.

Had to rebook reservation 3 times because of covid restrictions in my state. Every time was and increase in points and dollars then when I get to resort the booking clearly states maximum occupancy 4/4 private. There is one bed and one pull out couch. Nothing in the reservation states that privacy in 4 actually means privacy for two (2). Instant upcharge of 350$ for the week. Even though only 3 people went. Went round and round with two very incapable customer service reps and get absolutely nowhere. Would not recommend this company to ANYONE PERIOD.

I'm shocked. This company is charging to extend vacation weeks that are impossible to use under current pandemic conditions worldwide! I stand to lose 2 premium weeks expiring in May 2021, unless I want to pay $$$ which only extends them another 12-24 months. Why should anyone have to pay for an extension under the current conditions we are all living with? I also have 2 other weeks expiring by Oct 2021.

I've been with RCI for 6 years. Their handling of covid and their response to queries has been beyond the pale. As stated by many others there are constant charges to keep what you already paid for. First you pay your resort to transfer a week to RCI. If you're lucky enough to find a resort/hotel that meets your needs then you pay RCI a fee to use it. At this point you're already at almost $300 extra if everthing goes right. Then you have to worry about housekeeping fees and daily resort fees. If you try to book an all inclusive good luck. You can pay less at almost any travel site as they jack the daily all inclusive fee way up. What a scam.

I am highly disappointed in both Wyndham and RCI resorts. We pay a monthly maintenance fee and monthly loan/mortgage fee only to still have to pay for everything upon traveling. Food, parking, resort fees, exchange feel, housekeeping fees etc. etc. etc. We were under the impression that if we wanted to go somewhere that was not offered by Wyndham to search the RCI affiliate, pay an exchange fee and book - which we did only to find out that there were still an astronomical amount of fees associated.