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Reviewed June 1, 2022
As per usual, we were invited to a membership sales pitch during our holidays. We were pressured into buying into the RCI Points system (We were staying in our accommodation using our RCI Weeks) and told that our points would, mean that we could book accommodation on a nightly basis instead of being locked into weekly blocks.
They pressured us to sign the contract on the spot and we were not given time to think it through. We were not informed clearly about the annual fees which are very costly. I have not been able to utilize our points to book nightly stays. I have been constrained by weekly stays. It looks like they have let my points expire for 2020 and 2021. We have been unable to travel as we were in long extended harsh lockdowns for most of 2020 and 2021. They have sent threatening Collection letters when we have needed extra time to pay the annual fee. I would like to break the 50-year contract but I don't know how to without encountering even more financial hardship.
Hi Bernadette, we appreciate the opportunity to clear up any misunderstandings. RCI offers timeshare owners the opportunity to exchange their vacation time with other RCI members. We are not involved in the actual sale of timeshare property or points. We encourage you to contact the resort where you purchased if you have concerns. Feel free to email us at firstname.lastname@example.org with questions. Kind Regards, Kathleen M., RCI Customer Care
Reviewed May 29, 2022
We decided to do the trial points program with RCI. We are terribly disappointed. We wanted to use it for a vacation with our family and they showed us all these places you can book at. We made mention we had 6 kids which means 8 of us. There is not that many that can do 8 people and the ones that can are more points than we received. We will probably end up not using it a losing the money. Cheaper to do Airbnb
If you have questions/concerns about your timeshare trial ownership, please contact your home resort/vacation club directly. Kind Regards, Your RCI Travel Guide
Updated review: June 24, 2022
I wanted to write this follow-up on my previous issue with RCI. They did follow up on the matter and my name was finally added to the account. Furthermore, they dropped the fees for my 4 guest certificates for my holiday this summer as my name is now on the account. I am happy to say that this dispute with RCI is finally resolved.
Original Review: May 25, 2022
My spouse and I have been RCI members for 34 years. Thirty-four years that we are stuck with this company as our timeshare can only be traded through them. I have been trying to have my name added to the account for 34 years! They have been giving me the runaround since 1988. And they are smart, they do not leave a paper trail, conversations take place by phone.
Let's first give some background information. The deeds of our timeshares have both our names on them since 1988. Over the years I have been trying to have my name added to the RCI account in order to avoid having to pay for guest certificates. Only the person that has his/her name on the RCI account can use the timeshare without having to pay for an additional guest certificate. I exchanged four weeks for July 2022 and as my name is not on the RCI account, but on the deed, I have to pay for a guest certificate to be able to use my own timeshare!
My spouse, who has his name on the account is not traveling with me. So in an attempt to avoid paying the additional fees I contact RCI again in the hope of having my name added to the account. The customer rep tells me to send our marriage certificate and a copy of the timeshare deed showing that I am the spouse and that I am also on the deed. RCI also claims that they can't find our timeshare. According to their records it is non-existent. So, I ask them how I can exchange my weeks in their system if my weeks are non-existent? Anyway, I send in the requested paperwork and then I am waiting to hear back. Nothing.
I finally get an email back explaining that RCI and the timeshare are two different entities and that I now have to send in a letter by my husband testifying that I can be added to the account. I also did this multiple times over the last 34 years, each time with no response. Apparently, they never needed the marriage certificate and the deed, so why ask for them! As of today this situation is unresolved and I have absolutely no hope that it ever will. RCI wants to sell guest certificates. It is not in their interest to add a spouse to an account, if they can charge that person as a guest.
I contacted the resorts I am visiting this summer and they were adamant. I do need a guest certificate. I love the timeshare system and the possibility to exchange for other units. We bought ours back in 1988 and really used them well. Unfortunately at the time of purchase RCI was the only company that could be used to exchange the units. If I ever buy more timeshare I will definitely try to avoid to have to deal with them.
The RCI employees have no clue about the company's rules and regulations. Thirty-four years to have my name added to the account, and still without success! Over the years I have submitted every single document they requested. I will submit again a letter by my spouse and see what happens next. As I have already done this a couple of times I guess not much will happen. I am sure that charging for guest certificates when my name is on the deed is illegal. I surely can't be the only one having this issue.
Hi Caroline, I'm very sorry to hear this. Please email at email@example.com so I can further investigate. Kind Regards, Kathleen M., RCI Customer Care
Reviewed May 21, 2022
I am a platinum member and have been for over three years now. I keep getting crappy service and no benefits for my membership. What is the point of paying for additional service and benefits when I get nothing for them? What instigated this post is one of their representatives told me today while I called and asked for a room upgrade that they are cancelling one of the reservations that I already have booked to check in the next day. I've got my confirmations and everything. And they acted surprised this is the first time I am hearing this. So now I have to buy a room separately because RCI won’t allow me to book. Get this, I can get a room direct for cheaper. What the hell is that? On top of that not once in over three years have I ever received a single benefit for being a platinum member. This has been a complete scam of a membership platform. I have seen RCI deteriorating drastically over the years.
Hi Ryan, we'd like the opportunity to address your concerns. Please email us at firstname.lastname@example.org and be sure to include your membership number. Kind Regards, Kathleen M., RCI Customer Care
Reviewed May 9, 2022
The deals that they negotiate with places for vacation are bad for us. I can get a better deal if I go directly to a vacation place online or on a phone that using my week from the time share. Save money don’t use RCI.
Hi Gustavo, we're sorry to hear of your frustration with our exchange program. Feel free to email us at email@example.com with questions/concerns. Kind Regards, Your RCI Travel Guide
Updated review: Oct. 29, 2022
RCI refunded the entire amount. Thank you.
Original Review: April 20, 2022
We have been a member of RCI since 2000. We planned and booked a trip in 2020 but unfortunately were not allowed to travel due the pandemic. This resulted in us losing over $1,000.00 with RCI. We spoke to many Customer Representatives and they were not helpful, empathic, supportive and would not refund us our money back. This is very frustrating and unfair as the borders were closed and we were not permitted to travel.
Hi Brenda, we'd like the opportunity to look into this for you. Please email us at firstname.lastname@example.org. Kind Regards, Kathleen M., RCI Customer Care
Reviewed April 13, 2022
Purchased a cruise certificate a couple years ago and paid on it monthly. We are finally able to book this cruise since covid is lifted. Found out the payments did not go to the cruise only to a "membership" that gives you access to vacations and cruises. I could not get anyone to answer the phone! Finally got some help through Norwegian who they booked the cruise through. I guess they saw Norwegian calling and answered! A small deposit of the $4,000 was put down on the cruise. It was misrepresented. Furthermore RCI says they are not the same company as RCI travel packages. I don't buy it! Why does their paperwork say under contract with RCI, LLC. ? Shame on you! And Norwegian as well for doing business with you! All in it together! Especially the owners of RCI!
Hi Pamela, we'd like the opportunity to look into this. Please email us at email@example.com and be sure to include your membership number. Kind Regards, Kathleen M., RCI Customer Care
Reviewed April 12, 2022
I knew RCI was sketchy, for starters after they gave their pitch to sell a $15,000 - $71,000 vacation package. I asked them to see the "Terms and Conditions," contract. They declined to provide this valuable information. Secondly, I asked for "Reviews," I wasn't surprised they didn't provide that valuable information either. I pulled out my phone to search Google for Reviews and was reminded no cellphones could be used during there 2 hr presentation. Truth is doing a quick little research on your phone could kill the deal. RCI goal is to get you to seal the deal. The Salesmen was very pushy and offered a lot for "Free," to get my signature on a contract. But I knew he was selling my family empty promises.
What really stood out to me was the fact they were writing on a blank piece of paper how the whole process works. I had simple yet tough questions he wasn't prepared to answer. Anyhow, after I declined to sign up for the vacation package with RCI about 5 min before my 2 hr presentation was up the general manager came to our table and offered us to buy someone else's contract. The deal was 25 pts for 10 years for $4,900 and 6 months to make a decision. So, funny because the salesman said I had to decide that day to lock in the deals. What a joke! Advice - I strongly recommend anyone to keep calm, do their research and take time to make a sound decision you are well informed on after the presentation.
Hi Ro, we appreciate the opportunity to clear up any misunderstandings you may have experienced.
RCI offers timeshare owners the opportunity to exchange their vacation time with other RCI members. We are not involved in the actual sale of timeshare property/points; nor do we employ resort sales staff. Feel free to email us at firstname.lastname@example.org with questions. Kind Regards, Kathleen M., RCI Customer Care
Reviewed April 7, 2022
I was talked into purchasing a resort and cruise package back in 2017 for our 25th wedding anniversary. Booked a resort in Austria and Mediterranean cruise leaving from Civitavecchia, Italy for Sept 2020. The pandemic hit - I was able to cancel the resort booking in Austria and rebook a US resort for July 2021 (thinking that we Canadians would be able to travel to the US by the next summer). If I had canceled the cruise - I would have lost that certificate. I had to wait until August 2020 when we got word that the cruise was canceled due to covid. I was then able to rebook the cruise for September 2022. As for the resort in Vermont - we were not able to go because the Canada/US Border was closed to travelers by car. The RCI rep told me that I can still go if I fly - right! 5 airline tickets and having to rent a car to get to the resort was out of our budget and navigation abilities!!! I called to see what could be done.
They kept saying they were working on a solution and to CALL them BACK - they never called me. I had to be on hold for over an hour each time I called to get an update. The final answer came months after July 2021 - with much frustration. They could do nothing - we lost our Resort Certificate. Pandemic or not - what seemed like a great opportunity to travel turned into a long continuous nightmare. The stress was/is not worth it! We will see how the cruise goes - still have to book hotels and flights in order to make it work. Another nightmare coming up...
Hi Katherine, we'd like the opportunity to look into this with our cruise department. Please email us at email@example.com and be sure to include your membership number. Kind Regards, Kathleen M., RCI Customer Care
Updated review: May 20, 2022
I was able to re-book the cruise. Thank you Kathleen M. of RCI Customer Care. Mr. Constantino ** was super nice and very knowledgeable. A good company, however, should not wait for a complaint to be published publicly before resolving an issue. With all the headaches I had to go through to have this issue resolve, I wouldn't recommend this company.
Original Review: April 7, 2022
I received a call for a travel package offer consisting of a cruise cert for 4, a resort cert and a cash certficate up to $700 & a free travel luggage for $4000.00. (The name of the sales agent was Colleen) When I tried to claim the travel luggage, I was not qualified because it can not be shipped to Hawaii. They will say that the resort certificate is good anywhere but actually it is more for Mexico. I booked my cruise but got cancelled due to covid. They reinstated the cruise certificate but now the resort certificate has expired and there's no way to redeem it. I rebooked my cruise but again cruiseline offered a free cancellation due to covid restrictions.
I talked to RCI agent and was told I can cancel and rebook once my certificate is re-instated. I called several times to re-book and was told my certificate has not been re-instated yet. I asked my request to be escalated only to find out that certificate can not be re-instated because it has expired. The manager who talked to me said when a cruise is cancelled, certificate is reversed back to its original status. Since my certificate has expired and was only extended due to covid, it can not be extended again. Something that the agent who helped me was not aware of. Their agents give wrong information and it is the customer's loss for believing them. If you want a cruise, deal with the cruise line directly. It is cheaper and less headache. This company will find every loophole to free themselves of their obligations.
Hi Delia, we'd like the opportunity to look into this with our cruise department. Please email us at firstname.lastname@example.org and be sure to include your membership number. Kind Regards, Kathleen M., RCI Customer Care
Reviewed March 15, 2022
I was woefully disappointed in my experience with RCI in their inadequate offering of trips coupled with the nested fees structure of their business model. Their pitch at Covid was misleading and I wasted another $199.
Hi Jack, we'd like the opportunity to address your concerns. Please email us at email@example.com with additional information including your RCI membership number. Kind Regards, Kathleen M., RCI Customer Care
Reviewed March 4, 2022
Dear individuals who work for RCI, STOP YELLING EVERYBODY WHO BOOKS A WEEK AT WILLOW VALLEY THEY ARE IN A CABIN WHEN THEY ARE NOT!!!! If the reservation does not say the word CABIN on it, it is not a cabin. We have 15. We are tired of getting yelled at when people check in.
Reviewed Feb. 20, 2022
I bought a cruise package Jan 25 2019 for my daughter and son-in-law wedding present. For two years I’ve tried to either get it refunded or rebooked. You talk to one department who transfers you to another department to another person and on phone and hold for hours to find out they can’t help you or of course they need more money now. These people are nothing but a scam! Will not ever again deal with RCI! Will go completely direct to the cruise line from now on and people it’s cheaper also! Rci screws you over. Don’t use them!
Hi Norma, we'd like the opportunity to look into your concerns. Please email us at firstname.lastname@example.org and be sure to include your membership number. Kind Regards, Kathleen M., RCI Customer Care
Reviewed Feb. 18, 2022
This is a joke, I just tried for 3 hrs to get a place from April to September, either 1 day available or not until December and I tried 6 different resorts. Save your money and aggravation and DON T JOIN THIS GREEDY, USELESS COMPANY. WHAT A SCAM
Reviewed Feb. 11, 2022
For our 25th anniversary & my husband's 50th, my mom (a FORTY YEAR MEMBER OF RCI!) bought a vacation package with a cruise. Purchased in 2019 due to our daughters wedding we prepared to book for 2020. With covid shutting everything down, that was impossible. They first CANCELLED, with no refund, her VERY expensive package. We received a call from Meredith when mom posted a bad review. She was amazing & we booked our resort trip to Mexico - took it & it was perfect. Booked our $5000 cruise to leave May 2022. Received an email about covid Tues & now cannot get in touch with anyone for two days. I'm currently sitting at nearly 1 hour wait on the phone. No one will email or call us back. Btw, THIS MONDAY is the deadline they imposed for refunds or changes or info on our fully purchased cruise.
Hi Cheree, please email us at email@example.com with your info so we can forward over to our cruise area. Kind Regards, Kathleen M., RCI Customer Care
Reviewed Feb. 9, 2022
I have been a weeks RCI member for over 15 years and several years ago upgraded to their Platinum membership. I booked exchange 13 months ago at ski in/out at South Lake Tahoe, CA. We are on extended vacation, visiting ski resorts across 5 western states. I received notice from RCI via email, just yesterday, that my week of 2/20-2/27 had been cancelled. I’m told “they” were overbooked?? Really, when I booked/paid for this exchange 13 months ago.? They either have the exchange week or they don’t. This just happens to be part of the President’s long weekend holiday, so getting other accommodations will be next to impossible. What the heck is going on at this company?
Reviewed Feb. 4, 2022
I STRONGLY RECOMMEND NOT TO DO BUSINESS WITH RCI! I purchased a cruise package from RCI (1 week resort stay, 2 Cruise certificates) and booked a cruise for June 2020 for $3900. COVID happened so, I rebooked for June 2021. Again, due to COVID, the cruise line cancelled the cruise. When I called to rebook in Nov 2021, they told me the certificates were cancelled due to a 30-rebook policy. I told them that I was never notified of the 30-day policy. A Customer Service Supervisor confirmed that I was never told by reviewing phone calls and emails that were sent to me. I even asked where the policy was written and they said it wasn't written, it's just the policy.
I spoke with at least 8 reps including managers that said they were requesting reinstatement of my certificates, but I never received a follow up. I had to keep calling back. In Jan 2022, I was told definitely that I wouldn't get my certificate reinstated, and after robbing me of $3900, they offered me another cruise for the "lowest price" of approximately $3200 for 1 cabin, when I had 2 cabins previously. I STRONGLY RECOMMEND NOT TO DO BUSINESS WITH RCI!
They had audacity tell me there are many others in this same situation. I am actively looking for a class action lawsuit. I plan to inform as many people as I can via as many avenues as possible so others don't become a victim to this company. There needs to be repercussions for their subversive practice of concocting random policy AND intentionally not informing their customers in order to bilk customers out of thousands of hard-earned dollars. I STRONGLY RECOMMEND NOT TO DO BUSINESS WITH RCI!
Hi K, we'd like the opportunity to look into this for you. Please email firstname.lastname@example.org and be sure to include your RCI membership number. Kind Regards, Kathleen M., RCI Customer Care
Reviewed Jan. 24, 2022
Quinton manager of RCI Caribbean estates was rude arrogant and spoke in a derogatory manner towards us timeshare guests. He stormed out of the office whilst we were still there and refused to assist us or hear us out. He became biased towards the permanent renters on the estate and addressed us as just time share guests. Told us to take it up with the agent we booked with as he could not do anything regarding our complaint. Unfortunately staff of this caliber still exist in this democratic South Africa. Read the other reviews on Hello Peter. It is shocking...
Hi Preba, we have forwarded your concerns to our SA office for a response. Kind Regards, Kathleen M., RCI North America
Reviewed Jan. 20, 2022
This is not a review on Hard Rock. More on the Legendary affiliate... Your company swindles people out of money and disguise it as a deal. Then blame the customer on lack of understanding instead of working with the customer to make it right. You should be ashamed of how you take a family's hard-earned money with no problem under false pretense and sell them a dream vacation knowing that it's a scheme. I will make sure every website I can find will know what a disgusting company Legendary is. When you try to cancel they harass you to rejoin promising you a great deal, which is a fraud. You need to have a law degree to understand how you are getting screwed.
Hi John, RCI does not own or sell timeshares or vacation club memberships. We are simply a timeshare exchange company that allows owners of participating resorts to exchange their vacation time with other owners. We encourage you to contact Legendary directly to express your concerns. If you have other questions about our exchange program, feel free to email us at email@example.com. Kind Regards, Kathleen M., RCI North America
Reviewed Jan. 18, 2022
Last year Capital Resorts (whom I bank points with) changed their exchange benefit provider from Interval International to RCI. This affiliation has replaced our current exchange membership with Interval International. Here’s a fun fact, even if you have purchased points with Capital Vacations, when you transfer those points to RCI for an exchange, those points get converted to a complimentary weeks exchange (NOT a points exchange). Because of this fun little nuance, RCI will not allow you to protect your trip with insurance protection (usually costs around $89), in the event something happens prior to your trip (like getting COVID) and thus you can’t go on your trip. If you find yourself in a situation where you can’t go on your trip, you will lose that complimentary week at RCI and thus lose your points at Capital Vacations, as the customer service person so eloquently told me, basically, you're out of luck. RCI is a bitter disappointment.
Hi Jonathan, I'm sorry to hear of your frustration. Please email me at firstname.lastname@example.org with your RCI membership number so I can take a look at your account and address your concerns. Kind Regards, Kathleen M., RCI Customer Care
Reviewed Jan. 11, 2022
I purchased a travel package - cruise certificate for 2 and resort certificate for 2. It cost thousands of dollars. The cruise certificate had to booked by May 2020. This was at the height of the first wave of the pandemic, and I did not book, as I assumed that since all travel was suspended, and all cruise lines shut down, I would have to wait. I called in August 2020, and I was told that the cruise certificate had expired and I could no longer use it. My attempt to have management review this policy fell on deaf ears.
However, I still had the resort certificate, that had not yet expired. I booked a resort for November 2021, and paid for a cancellation waiver. In October 2021, I called to cancel and rebook. No problem - booked for January 2022. I also paid $99 for another cancellation waiver. Due to the resurgence of the pandemic, governments have suggested that travel be avoided. I just called and I was told that the cancellation waiver only applied up to 30 days before the trip.
The fact that the pandemic has blown up again seems to be irrelevant to RCI Travel and the resorts involved. So my choice is to forego the trip and lose the resort certificate benefit (having already lost the cruise benefit), or go at risk to health and at risk of being stuck in Mexico, since we would not be allowed to return to Canada if we are infected with Covid. Buyer beware!!
Hi Samuel, we'd like the opportunity to look into this for you. Please email me at email@example.com and be sure to include your RCI membership number. Kind Regards, Kathleen M., RCI Customer Care
Reviewed Jan. 6, 2022
RCI puts you in a timeshare and never sends the reservation to the resort to let them know you are staying there. The resorts they put you in should be rated 1 star resorts and then they refuse to give you your money back after you wait two hours on the phone being transferred to different people. Will never stay at any of their resorts again.
Hi Shauna, I'm sorry to hear of your frustration. RCI does not own or operate the over 4,000 resorts that participate in our exchange program so the quality of resorts will vary. Please email me at firstname.lastname@example.org with questions/concerns and be sure to include your membership number. Kind Regards, Kathleen M., RCI Customer Care
Reviewed Dec. 30, 2021
Please I repeat please do not sign up for this. It is a scam!! I can't even book a vacation with my family! I just looked to book a hotel and it was cheaper without RCI!! They are a scam!! We were told in person we wouldn't even have to pay money to book anything unless our points were gone!! They lied to me and my husband!! Please don't do it!!
Hi Ashley, I'm sorry to hear of your frustration with our exchange program. Feel free to email me at email@example.com with questions/concerns. Be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Dec. 29, 2021
Wouldn’t give any stars if it was possible. RCI system is set up to take your money. We paid $15000 for a timeshare and haven’t been able to book where we want to because it’s never available. Even trying to be in a year in advance is a waste of time. Many agents are incompetent when it comes to helping you. There’s always a fee I have to pay and they don’t refund money just always apply a credit that expires. Credit can’t be used towards hotels that are on their website because it’s a different system. What a waste of money this timeshare is. Platinum membership is the biggest waste of money for us. A bunch of lies to get you to sign up for perks that only put money in RCI’s business. Can’t wait to get out of this timeshare nightmare. Agent Anthony is very rude, but I guess he is a good representation for RCI.
Hi Kathy, I'm sorry to hear of your frustration with our exchange program. Have you tried an ongoing search? Please email me at firstname.lastname@example.org with your membership number if I can help you get one entered. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Dec. 27, 2021
Updated on 03/09/2022: RCI is untrustworthy. We agreed to a promotion called Welcome Back Vacations and then wanted to reschedule our trip to the Grand Mayan Nuevo Vallarta due to Covid. In order to reschedule, they doubled the cost to $1,500 approximately. Since I had already paid and they do not provide refunds, I felt trapped. They said they would waive the resort fee - (then $450.) and I have an email from someone at RCI to that effect. We needed to reschedule again because someone in our group was having surgery and was told not to travel by the doctor. It took me 40 hours + to get it rescheduled because no one in RCI could handle it. I was transferred, disconnected and put on hold for long periods of time. Emails and voicemails were ignored.
Finally when I filed a complaint with consumer affairs, I was able to reschedule for March under the same terms and conditions. When I called the Mayan before booking my flight to confirm the reservation, the Mayan told me I would have to pay a $950 resort fee and any waiver would have to be worked out with RCI. RCI of course told me to talk to the Mayan. I then filed an update to my complaint and RCI said they would look into it. Their response was that I had not booked with RCI but some third party (even though in all my prior communications that had not come up and even though I had an email from RCI confirming the trip. I called Mayan to cancel my reservation and they told me I would have to inform RCI as their records showed it was booked through RCI.
With these folks, they do not provide an email or phone number to allow you to follow up with the person you talked to and the one email I got with the resort fee waiver, never responded when I emailed on this. It is a scam because once they take your money you can never get it back. The coup de gras was gaslighting me by saying it was a company other than RCI I had been dealing with despite the evidence/facts to the contrary! What I want is a refund of the $1,564.70 that I paid. This will not compensate for the 50+ hours of lost time trying to resolve this matter.
Updated on 02/18/2022: After 40 hours on the phone, I rescheduled and worked out an agreement for the Gr. Mayan, NV. As this was a promotional offer the resort fee was supposed to be waived. My original deal was for $800, but when I rescheduled due to Covid it went up to $1567. After paying this, I am now being told by the GMNV that I have to pay a $950 resort. Because RCI is so compartmentalized and doesn't give phone numbers or emails of people you talk to, it is impossible to trace back to the original deal. Everyone transfers me to someone else and no one can help me. It is a round-robin and the fees keep going up. No one returns my calls and emails to consumer affairs go unanswered. Getting involved with these people is a nightmare. My recommendation - STAY AWAY.
Original Review: I received a call from RCI/Vidanta to go to MX. I decided to accept their offer but then had to cancel due to Covid. When I rebooked - which was a Herculean effort - they doubled the price. As I had already paid the first booking, I was stuck. No refund option. I now have to reschedule again since one of the 4 of us is having surgery and the doctor is advising against travel.
I have called practically everyday going on week 3 and left voice messages which are not returned. I have emailed them 3 different ways. I have called the hotel in Mexico and every conceivable number for RCI and am told it is not their department - (after wait times averaging 20 - 65 minutes) and that they can't help me. I get transferred, given different numbers and get passed off. I have tried 8 different numbers - those I have found and those that I have been given by RCI folks who could not help me. No one seems to have the ability to help me reschedule. I spent 6 hours on the phone. In the end, they transferred me to the number I have been calling daily to leave yet another message. I have run out of numbers and emails and have not gotten the issue resolved.
Hi Janine, we'd like the opportunity to look into this. Please email me at email@example.com and be sure to include your RCI membership number. Kind Regards, Kathleen M., RCI Customer Care
Updated review: Dec. 29, 2021
After sending an email to the RCI email address provided by RCI, I was pleasantly surprised to receive a response and resolution the following day. RCI agreed to the request I originally made to the general RCI Customer Service department and extended my credit by 6 months to 6/30/22. This is what I would have expected when first contacting RCI's Customer Service Department, so I suggest that RCI review the policies which seem to be currently in place within the general Customer Service Department. Thank you, Kathleen (RCI), for resolving this matter and thank you, Consumer Affairs, for providing a forum for raising awareness about these types of issues.
Original Review: Dec. 27, 2021
As an RCI member for over 30 years, I would have expected a reputable company to offer an extension for a $40 credit which was earned in 2020 in the midst of the pandemic and is due to expire 12/31/21. They offered a 7-day extension, which doesn't help due to my husband's inability to travel with the ongoing COVID risks. We have no idea when the COVID situation will improve enough for him to travel safely. I asked for a 6-month extension - DENIED. I asked for the $40 to be refunded - DENIED. I asked for the $40 to be credited to my future maintenance fees - DENIED.
I work in Customer Service myself, and I understand there is a difference when a company says they "can't" do something than when they "won't" do something. In this case, it is clearly a "won't". I spoke with Supervisor "Scott" who said there is no one else I can speak with. Really? And why not? Please know if you join RCI, this is the treatment you will also likely receive. There are other timeshare companies out there....
Hi Karen, we'd like the opportunity to look into this for you. Please email me at firstname.lastname@example.org and be sure to include your membership number. Kind Regards, Kathleen M., RCI Customer Care
Reviewed Dec. 24, 2021
I’m glad I just dodged this bullet. The woman who tried to sell me this timeshare was so rude and mad after I told her that I wasn’t interested in giving her a 71,000 down payment. Then she brought her manager out and we all started arguing over my decision of not going the program...It’s funny how I was lied to over and over about this not being a timeshare...Stay far away because you don’t need them especially if you have a good system of how you like to travel..Don’t let RCI ruin your life. They are LIARS.
Hi Drey, while we are affiliated with over 4000 resorts, RCI does not own, operate or sell timeshares. We are simply a timeshare exchange company that allows owners of participating resorts to exchange their vacations with other members. Feel free to email us at email@example.com with any questions/concerns. Kind Regards, Kathleen M., RCI Customer Care
Reviewed Dec. 15, 2021
Due to the pandemic, we could not travel for most of 2020 and beginning of 2021. Even today, travel is very unstable. It would have been nice to receive an extension so that we could use our travel weeks that were deposited in late 2019. Also, most of the best resorts are located in Mexico, which has been more and more volatile. Based on these issues, it is not worth depositing your week with this company.
Hi Sandra, I'm sorry for the frustration. Please email me at firstname.lastname@example.org and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Dec. 6, 2021
I like everyone had to cancel my Trip due to Covid and lost about $1500. I have been trying to re-book for next year. My home resort had one week booked directly through them and I had to book one with with RCI. Instead of being compassionate about people loosing out on bookings during covid, RCI went with Price gouging instead. They changed their rules and are making customers pay and an exchange fee to transfer to their own resort?
The response I got from RCI about this was: "Just this year, it was decided to have the internal exchange program to be on pause momentarily. That is why our members who wish to book a unit in their home resort will be required to pay for exchange fees as well." I then booked and paid my new exchange fee. After my booking I got 18 missed calls from RCI over a few days and when I finally spoke to them, they said they have to cancel my booking unless I renew my membership. I explained that I don't want to to renew my membership because the service was so bad and they cancelled my booking.
Hi Duncan, we are sorry to hear of your frustration. We have forwarded this over to your servicing office for someone to contact you. Kind Regards, Kathleen M., RCI North America
Reviewed Dec. 3, 2021
I have spoken with 4 representatives from RCI. All were very rude. I am trying to get back the money I gave to them for a vacation that got cancelled due to Covid. I paid $1209 and they only returned $649. In order to use this balance, RCI said I had to travel by September which I could not do. They then cancelled the balance right off my account. I would never recommend doing business with them.
Reviewed Nov. 25, 2021
We were on vacation in Punta Cana with our three children and were offered this membership. It seemed great so we bought it. Omg, what a waste of time (6 hours) and money. We came home and tried to book and discovered most of the hotels are meant for families of four. So we call them and ask for help and they advise me to put my young children (3, 4 and 10 months) in a separate room. I was in total shock. I asked them if they would put their babies in a separate room and they just told me it's my only option. Also at the hotel, they told us, all inclusive fee is about $53/person. Lies. We calculate on the website and were at over $5000 for all inclusive in Mexico. They have very poor communication and basically just want your money. Once you give it to them, there is no one to help you. Save yourself the headache, don't sign up for this nonsense, especially if your family is bigger than 4.
Hi Marie, we are sorry to hear of your frustration. RCI does not sell timeshare so we encourage you to contact your home resort/vacation club with concerns about your purchase. If we can assist you with your exchange benefits through our program, please email us at email@example.com. Kind Regards, Kathleen M., RCI Customer Care
Reviewed Nov. 20, 2021
I just spent nearly 3 hours with 7 different agents, each with less language ability and knowledge! To the point, I was told that my cruise package from during the COVID period of time expired in March 2021 and that if “I” had called them, it could have been used. No letter, no e-Mails, no texts, no warnings that “I” had to take action because they are short staffed and they could not have informed their millions of customers. I guess RCI thinks that all of their “millions” of customer should have known (telepathically of course). Plus, I have 24-48 hours to book a resort or lose it too. My last “luxury resort” in Palm Springs had no housekeepers, no room service, no breakfast, no bar and the beds and sofas were so bad that we drove to a nearby Target and bought cushioned bed toppers to get by. And Kathleen M., don't even bother with your disingenuous boilerplate response! No more RCI for me!!!
Hi Richard, if you change your mind and want to see if I can help, please email me at firstname.lastname@example.org. Kind Regards, Kathleen M., RCI Customer Care
Reviewed Nov. 12, 2021
So I did spend hours to understand how this complex system works but still unsure and regret to put my feet into something so COMPLEX. I wanted a membership so I can RELAX but this is so stressful and fear of the unknown gets to you. So, firstly when you call the advisor they are highly disinterested and misinformed, this adds to frustration in addition to the fact that your hard money is stuck. Secondly, their terms and conditions are with a lot of 'ifs' and 'buts' that gives you shocker every time you want to take the courage to use YOUR own points & book a holiday. With the amount of money you have invested in this membership, you could have easily used a lot less money to book holidays if done on your own. And to that add the STRESS to book a holiday. This whole thing is so suicidal and you can't even step out of it because the policy is such that gets you SUCKED into the wormhole.
Hi Khyati, I'm sorry to hear of your frustration with our exchange program. Please email me at email@example.com with your membership number if I can be of assistance. Kind Regards, Kathleen M., RCI Customer Care
Reviewed Nov. 5, 2021
If you like vacations and travel, stay away from this time-sharing company! I have RCI membership since 2017 and cannot use their service even ONCE. Every single day, I am regretful why I signed a contract with Vitality Assurance, a vacation owner company offering RCI. A contract that there is "no way" to cancel it for 10 years!
Almost every time that I want to use my points to book a hotel, first I cannot find any available time to book point room, while there are pretty much rooms to pay and book without points. Secondly, on Google search, you can find rooms with options of cancelation, more available dates and most importantly way cheaper total price for the same hotel, same date and everything same. I phoned their call centre about this price difference and they said you're using RCI which its quality is higher!!!! I DO NOT recommend RCI and Vitality Assurance AT ALL. Save your money for your family. I can't wait to get rid of this "membership".
Hi Aaron, I'm very sorry to hear of your frustration with our exchange program. Please email me at firstname.lastname@example.org with your membership number so I can further address your concerns. Kind Regards, Kathleen M., RCI Customer Care
Reviewed Oct. 26, 2021
I would recommend NOT to use RCI Cruise & Travel! We had booked our cruise over a 1 1/2 years ago and a vacation resort stay. Due to the global pandemic the cruise was cancelled. We were sent information from the cruise line to rebook the cruise with the cruise line, but nothing from the travel company. BUT the hotel we were not able to rebook because we didn’t purchase the insurance. I called to inquire back in June 2020 and was told that because we didn’t take insurance there was nothing they could do.!!! I was told to contact the resort to see if there was something they could do.
The resort hotel told me because it was booked thru these guys that I would have to contact RCI Cruise & Travel. A run around. I tried to contact these guys the Friday prior to the hotel stay to speak to a manager and spent 1.5 hours on hold 2 days in a row and no one ever answered the call. I ended up hanging up. Our borders have been closed since March 2020 and we are not able to travel unnecessarily to the USA!
When I called the cruise line to see about booking with our travel credits they told us we only had paid the deposits!!! So I contacted the travel company and waited on the phone for hours just to be told that our certificates were expired and that we should have contacted them when the cruise was canceled! They did not reach out to their customers. Where is their responsibility in this matter??
I am not sure how a company can take your money and put expiry dates on certificates? Also Not sure why they are not accommodating their customers when there has been a global pandemic. All I would like to see happen is to be given credit for the cruise certificate and the 1 week resort stay. It's only fair and this is definitely unforeseen circumstances.
Reviewed Oct. 19, 2021
If you are a member of RCI timeshare (Global Travel) beware of reservations overseas during these covid times. They are profiting under the circumstances of keeping your fees (the exchange fee and guest fees) associated with your reservation cancelation. The destination country may not be closed at this time, which is a requirement to a refund) but the hoops you need to go thru makes it very difficult to comply to enter the country during these times to enjoy a vacation. Furthermore, RCI will make a exception (if you complain) to credit you the exchange fee if you rebook another vacation within 2 months. Don't you love stipulations. And I just love how you can't get a word in edgewise to voice your disbelief or unhappiness with a supervisor or management. Thank you so much RCI.
Hi Gioia, I'm sorry to hear of your frustration with our current COVID cancel policy. Feel free to email us at email@example.com with questions and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Oct. 3, 2021
I bought this timeshare in 2015. I tried to cancel my contract within that month but I been told and ensure not to because first, I can't do it. Second I will be happy with RCI in future. Now it's been 7 years and I still regret every single day and say to myself "Why did I sign up with RCI, why??" I have so many reasons for my regrets. Their points are expensive, I have to use my points plus additional fees, resorts we get they are low rating and out of the city etc. Without RCI contract I can get hotel/resorts anywhere with so many cheap options. But RCI just took that flexibility from me:_(. Sometimes feel like crying, I could have spend that money on my family maintenances.
Hi Amy, we're very sorry to hear of your frustration. RCI does not own,sell or manage timeshares. We're simply a timeshare exchange company that allows owners of participating resorts to exchange their vacation time with other owners.If we can assist you with your exchange benefits through our program, please email us at firstname.lastname@example.org.If you have questions/concerns about your timeshare ownership, please contact your home resort or vacation club directly. Kind Regards, Kathleen M.,RCI NA
Reviewed Sept. 23, 2021
I think that the week bookings in RCI are too expensive. The quality of the resorts are not very high and only for the booking fee that you pay to RCI you can get the same quality without be in RCI and own your main resort. I have paid a lot of money to get the access to my main resort and additional you have to pay a lot of money to RCI to get a middle to low level resort.
Hi Miguel, we are sorry for any frustration. As an optional membership, we do charge fees for our services. Feel free to email us at email@example.com with questions/concerns. Kind Regards, Kathleen M., RCI North America
Updated review: Sept. 22, 2021
We were treated very kindly and professionally by Kathleen M. She took control of the situation and went above and beyond to help us out. Thank you so much Kathleen for your consideration and help in rectifying the issues we had previously unresolved on other attempts. You are awesome.
Original Review: Sept. 21, 2021
RCI cancelled my week that I had put in to the RCI network 2 years in advance, had the exchange confirmed about 10-11 months prior to travel date. They cancelled due to the resort staff getting covid, which I do understand. However, instead of giving a reconfirmed week elsewhere or even extending our search parameters into 2022, they gave us only 1 month and 1 week to find another week in the network that we can drive to. We live on the NE coast, so everything will be cold the end of October for any beach travel. We are very upset, unhappy and feel they did not do their best in handling this.
We've been members since 1982, and have always paid our membership on time. We are pulling our weeks away from them and will be doing other things with our weeks in the future instead of giving them to RCI. I felt they should have extended our week until at least May 31 2022 to allow us some time to find something else as this week exchange we paid for was not met, not until just till 10/31/2021.
Hi Georgi, I'd like the opportunity to look into this for you. Please email me at firstname.lastname@example.org and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Sept. 21, 2021
So RCI called me to offer me a Great Deal on a Vacation Certificate Package. If we paid $1900 we got 1 week in a Resort (we used it for Hawaii- but that cost an additional $1400- same price as online) AND a Cruise. Well the Cruise has been rebooked 5 Yes 5 Times. We were cancelled and rescheduled due to Covid. We were all set to Cruise on 10-17-21 to the Eastern Caribbean on Carnival Freedom. They just deleted our Cruise. I have airfare & paid an additional $1034 to get a balcony room. Our Cruise was on Carnival's site and we had uploaded some of our information. I went in to pay for excursions and gratuities and our Cruise is just Gone. Still trying to get my money back - oh and the certificate is expired so they say too bad on that. SO WRONG!!!! RIP OFF SCAM ARTISTS!!!!
Hi Chris, I'm very sorry to hear of your frustration. I have forwarded this over to our cruise area for someone to contact you. Kind Regards, Kathleen M., RCI Customer Care
Reviewed Sept. 16, 2021
I have had an RCI membership for about 20 years. We have been saving our points in order to have a family reunion. Now they are telling me that in order to keep the two years points we have saved through the end of 2021, we need to pay for one year fee plus $36 and change because "they automatically carry over 1 year's points" but you need to pay for it. Admittedly, my membership expired; I have no problem paying for the time between expiration and now.
Then, in January of 2022, I need to pay for another membership plus $109 to keep the points I currently have. They cannot allow me to pay for a 3 year membership now, I have to pay for one year now and Jan of 2022 pay more. Not only that, but it is extremely difficult to exchange points for a vacation, usually requiring 15 mos notice or more. I am not at all surprised to see all of the negative reviews.
Hi Christine, I'm sorry to hear of your frustration. As an optional timeshare exchange company, we do charge fees for our services. Feel free to email us at email@example.com with questions. Be sure to include your membership number. Kind Regards, Kathleen M., RCI Customer Care
Reviewed Sept. 2, 2021
In June I purchased from RCI a vacation for my husband's birthday. He booked 3 tee times to play golf. The cost was a whopping $917 (non-refundable). A few days before the trip we saw that a major hurricane Ida was to enter the Gulf. In checking the Miramar Beach weather, it was evident that they were expecting severe thunderstorms. We decided to ask for an accommodation of either a refund, change of date or even a credit due to the fact that the first 4 days would be bad weather. Forgot about the fact that subsequent to Ida's landfall the are was included in several storm watches and warnings. They have blatantly refused to make any accommodations because they weren't forced to close!. No integrity, bad customer service. They should not be affiliated with RCI who is selling their product!
Hi Brenda, I'd like the opportunity to look into this for you. Please email me at firstname.lastname@example.org and be sure to include your membership number. Kind Regards, Kathleen M., RCI Customer Care
Reviewed Aug. 30, 2021
We are to have someone assist us with our timeshare cancellation. We have been misled by this company and in doing our research, we have discovered we are not alone in this fight. FantaSea has lied to us from the moment we listened to the presentation. We have paid so much money to this company. My husband is retired and it is impossible to keep up with the maintenance fees. We weren't advised that they would go up so much. It is also becoming difficult to travel physically.
We have reached out to FantaSea with hopes of them working with us. We have gotten generic answers all basically telling us there is no way out. They tell us they are willing to help us book. That isn't what we are asking for. It seems like they aren't listening to us. We don't know where to turn at this point. We are exhausted by this whole process. We are reaching out to you to see if there is anything we can do from here. Please let us know how to proceed. We appreciate your time.
Kimberly & Harvey
Reviewed Aug. 20, 2021
Not surprised the reviews for RCI are so bad. I have been a member since 2011. I was always able to search any date no matter the points I had left. I have 27 points and they expire January 2022. I am thinking of paying to extend expiration date, but RCI system will not let me search PAST January 31, 2022 because that's when points expire. Why? Why would I pay AHEAD if I don't know if there is a place we want to go to at our particular time frame? We have kids. Those with kids can't just pick up and go. We can only go next June or July, but looking for a specific place. I am not going to pay and then search, only to find out where we want to go is not even available. I called about this early in the week and the Rep said I should be able to do this and I'll get a call back because it's likely a glitch.
Not surprised I didn't get a call so I had to take time out to call again. This rep could care less. She told me they changed it and now you can't do this anymore. Why???? RCI is is probably not getting enough people to pay and extend, so this is their way around it. Right, RCI? Don't spend your time with RCI. Go with a different exchange company. This one is dishonest and doesn't care about their customers' complaints and these reviews prove it. Oh, and by the way, RCI, before you tell me to send you an email like you did to the rest of these people: I ALREADY DID. But, not holding my breath waiting for a call. But, when you are trying to sell me something, you are right there bothering me.
Hi Maria, I'm sorry for the frustration. If I can help, feel free to email me at email@example.com. Kind Regards, Kathleen M., RCI Customer Care
Reviewed Aug. 17, 2021
I spoke at length with a representative of RCI. I booked 5 weeks in Madeira Island for December 2021 until February 2022. I spoke to representative about having to arrange flights for this and it was recorded. It took me a couple of days for the travel agent to get back to me saying that flights were unavailable due to covid. I then called RCI to cancel the 5 weeks. During conversation with representative I asked about insurance and was advised to take it out. I did and paid extra for that. When I went to cancel the exchanges I was informed that they would be keeping 50% of the fees (All 5 weeks was a lot for me to lose) that the insurance I took out was only for the Trading Power.
I was also advised that it had to be used by the end of November 2021. Why do they take 50% and put it into their account and not return the other 50%to the unlucky customer.? It's not their policy! Someone talked about a class action suit earlier ... I think it's time we did this.. They are sitting with my money in their accounts and I like hundreds of other cannot use it and the inventory of RCI has reduced so much since I joined them in 1982. I am now 76 years old and feel they are taking advantage.! I have several conversations saved from Chat lines, they have copies on their computers as well. Rules are Rules however RCI have changed theirs to their customers' disadvantage. We need legal advice on how to get some satisfaction.
Hi Marlenna, I am very sorry for all the frustration. Please email me at firstname.lastname@example.org with your membership number so I can take a closer look at your situation. Kind Regards, Kathleen M., RCI Customer Care
Reviewed Aug. 16, 2021
We are writing to discuss our options with getting out of our FantaSea timeshare ownership. We have gone down several avenues to get some type of relief. We have reached out to them and have gotten the run around. We aren’t sure where to turn from here. For a company to prey on people is sad. They do not advise of the maintenance fees increasing steadily. We can never use this as we were promised. It was all rainbows and butterflies during the presentation but what we actually got is nothing short of disaster.
We have been fighting with the timeshare asking for a release. We have been ignored and then given a generic message that didn’t address our concerns or requests. We traded in our weeks but could never find any resort we were interested in going to. So they take your money with a smile on their face, drain you dry, and you can’t even use the product you’re dishing out money for! We have tried to let our children use this timeshare and even paid extra to be able to book when we needed to an entire year out. Nothing ever became available. The only positive from that experience is that they refunded our money for that particular situation. This company is draining us financially and emotionally. We can no longer hold on to this burden. Is there someone we can speak to? Something we can do in this situation? We keep trying to find an out but we’re only running into dead ends. It is imperative that we be released from FantaSea’s grip. Please help us.Respectfully,
Renée and Elliot
Reviewed Aug. 16, 2021
Updated on 08/18/2021: Instead of reaching out by phone to talk about the review and complaint they are not acknowledging they want it in private and they are not responding as they should. They wasting people’s time. I have no no time to keep on writing review or email.
Original Review: My reservation for July14th to July 21st was a mess. They had me so stressed out. After 6 weeks of booking they couldn’t find my reservation. I wasted too much of my time on the phone trying to confirm my reservation and almost didn’t go anymore. Very disappointed in RCI and then I called today to make a booking and the representative sound like he wants to sleep. He he keep on telling me there is no availability and he is not responsible for any of the booking and he was trying to cut me off. I really want to sell my timeshare. It’s of no use to me or my family as you can see. I can’t use this and it’s a Waste of time and money. Please feel free to call me at ** and people please it’s better to pay out of pocket than sign up for timeshare and when you call to book they have only bad news and they can’t help but ripping you off.
Hi Ramnauth, I'm sorry to hear of your frustration. Feel free to email us at email@example.com if we can be of assistance. Kind Regards, Kathleen M., RCI Customer Care
Reviewed Aug. 14, 2021
I've been with RCI for 15 years and have had terrible customer service throughout. I see their overall review rating is 1.5 stars so there is nothing I can say that hasn't already been said. Someone keeps responding to the poor reviews asking people to contact them via email to address the concerns, however, clearly this makes zero difference. The last straw...charging the full yearly fee for membership during global pandemic lockdown. Shameless. Unacceptable.
Hi Virginia, I'm sorry for the frustration with our exchange program. As a service based industry, we are not in a position to waive all our fees. Feel free to email us at firstname.lastname@example.org with questions/concerns. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Aug. 10, 2021
We'd been members of RCI for over 25 years. We purchased timeshares when we were young and stupid and got duped into the sale. We found we could not easily trade our week for the same value or timeframe we wanted. Then RCI downgraded the value of our unit so that made it nearly impossible to trade. The maintenance fees kept going up. After a few years we were able to get rid of both timeshares.
Word to the wise-just don't. DO NOT BUY TIMESHARES. EVER. You will never get out of them (well you can, but it's expensive and can ruin your credit- for us it was worth it). We remained members of RCI so we could still find weeks to rent for cash. We've been able to do that a few times, but inventory is low, you can't cancel your reservation if plans change (you will lose your money) and with Airbnb there is no reason to own timeshares or pay RCI fees. Also, the RCI website has been glitchy and awful for...25 years. There is no redeeming quality in RCI.
Hi Gail, we're sorry to hear of your negative experiences with us. Feel free to email us at email@example.com if we can be of assistance. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Aug. 7, 2021
RCI really needs to work on communication amongst their own staff and the resorts they are servicing. The right hand doesn't know what the left hand is doing...in the same room! I booked a vacation to Sedona Pines and made sure the lady from RCI notated that it was a service animal (because I have one). The damn woman put PET! RCI, according to ADA guidelines, service animals are medical equipment, not pets! Learn the laws. Secondly, RCI never send me a confirmation email after I requested a "free" upgrade to 2 room suite because we were "platinum" members.
I called Sedona Pines to confirm and the manager at the front desk said they not only put PET after I specifically told RCI it was a service animal but that no-one ever put the request in to begin with. Look man, I know the pandemic has been difficult but the last time I checked we all still spoke English. It gets better, when I called a third time to double confirm, the lady at RCI I spoke with couldn't even find my reservation, I had to get a manager involved for them to find it! RCI fix your communication issues, I will be putting in a complaint against you to the ADA as well as BBB.
Hi Paul, please email us at firstname.lastname@example.org with your concerns and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed July 30, 2021
During my vacations they offered me this credit card but it was pitched as a 2k loan, not a credit card. The application got rejected, in the rejection paper it said that if I wanted to try and continue with the application I should call a number, else nothing needed to be done. I didn't continue with the application and forgot about it. A few weeks later I got the credit card in the mail, I didn't even know why I was receiving it so I thought it was a mistake and just threw it away without even activate it. Later I started to get bills for around $40 every month, I called to explain everything and they told me that the account was closed and that I didn't have to pay for the bills. That was about a year ago and I still getting the bills which continue to increase every month, I have tried calling them but they just put me on hold for hours with no resolution. Do not open an account with RCI.
Hi Teancum, I'm sorry to hear of your frustration. The RCI® Elite Rewards® MasterCard® program is issued by Barclaycard US. RCI does not process applications for this card.
Please visit www.rcimastercard.com/RCI3 or call 1-866-463-0372 for more details.
Kind Regards, Kathleen M., RCI Travel Guide
Reviewed July 22, 2021
I normally don't write negative reviews, but I feel like there needs to be warning before committing to using RCI. After spending 1.5hrs hour on hold with RCI to look into booking a trip, I was connected with a very nice representative who help me find the right trip for us (what I thought was the right trip at least). I was able to book a 3 night stay at the Dreams Resort in Costa Rica for 3 people for 2400 points plus a $150 reservation fee. (Another option in Costa Rica for 3 people on the same days was only 1200 points- just for reference of how much more this trip was.)
After booking with RCI we received a booking confirmation and reservation stating the dates were confirmed, the total due for the resort was an additional $1,700 (for the all inclusive food and drink) and the reservation was for 3 people. We were excited for the trip until we arrived to the resort and they told us we owed $2,400 because the reservation was only for 2 people originally and that we would need to pay for the third person. After wasting HOURS arguing that our reservation was made for 3 people (proof was on the RCI confirmation/reservation we received) they continued to say that we owed them $2,400. However, the resort gave us access to the room and said they would work on getting this resolved with RCI.
After spending the few days at the resort, we arrived to check out with the same answer. The frustration here is that we were told the amount and confirmed the cost, points, people and days with RCI and even have a confirmed reservation, and they were still charging us the higher amount. It ruined our trip because we did not plan to spend that much money on the resort in addition to the points we spent. What's really frustrating is that I looked up the same reservation (3 people, 3 nights & same hotel) directly on the Dreams website and it was a GRAND TOTAL of $1,800 (including room & all inclusive). I also looked it up on Costco Travel and Travelocity and they had similar totals. It has been proven not worth it to pay RCI or to roll over points from another timeshare company when it ends up costing more overall and they will not honor the reservation they confirmed and agreed to. At this point I would not recommend RCI to anyone.
Hi Ashleigh, we'd like the opportunity to look into this. Please email us at email@example.com and be sure to include your membership number. Kind Regards, Kathleen M., RCI Customer Care
Reviewed July 21, 2021
You buy the certificate for two and then they got you! Their website says starting from no additional charge with your certificate. You click on that and it says zero dollars for inside room BUT when you select the cruise there are NO rooms for ZERO dollars. So you get to pay more to book. Wow it’s on their website! They say it is a glitch in the system. So honor what your website states! Run as fast as you can!!!
Hi Casey, we'd like the opportunity to look into this further. Please email us at firstname.lastname@example.org and be sure to include your membership number. Kind Regards, Kathleen M., RCI North America
Reviewed July 16, 2021
I purchased RCI travel package and like other reviews when it came time to book they said certificate expired! Seems I am not the only one! We were told we needed to book resort stay and I said we did not know our schedule was advised just to book and if necessary we could change dates. We did and now I cannot make adj to the dates because we did not buy the insurance for 99.00? We paid in good faith and trusted RCI and we were scammed. When I asked to speak to a supervisor they refused to connect me. I cannot let this go since we will lose everything we paid. I just want a refund.
Hi Beth, we'd like the opportunity to look into this. Please email us at email@example.com and be sure to include your membership number. Kind Regards, Kathleen M., RCI Customer Care
Reviewed June 29, 2021
I spent almost 2 hours on hold and STILL never got through to anyone! I finally hung up. I only want to know if I have to "book by" or "travel by" 12/31/2021 but of course like every other website, it's friggin useless and doesn't tell you. Complete **.
Hi Howard, I'm sorry for the frustration. We are experiencing a very high volume of calls right now. Please send an email to firstname.lastname@example.org with your inquiry and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed June 21, 2021
I purchased a travel package through RCI which included multiple cruise certificates. Due to the pandemic, all cruises lines were shut down for safety concerns and I was not able to use the certificates. I was promised that once everything reopened I would be able to use my certificates. Well, I recently called RCI to book my cruises and I was told that my certificates had expired and it was nothing they could do to honor my certificates.
I informed the customer service representative that I was not happy and that I needed to speak to a supervisor to rectify the problem. The representative told me that a supervisor was not available and that the supervisor could not help me either because the decision was coming from management. I told him that I wanted to talk to a supervisor or someone that could help me solve the problem. The rude representative took my information and told me that a supervisor would contact me within 24 hours.
Well it's been nearly a full week and RCI has failed to reach out to me. This company does not value its customers and in my opinion are using this global pandemic as a way to not redeem certificates that their customers have paid for. I just don't understand how they are not honoring these fully paid certificates, when no one was allowed to travel during the pandemic.
Hi Floyd, I'm very sorry to hear of your frustration and would like the opportunity to look into this. Please email me at email@example.com and be sure to include your membership number. Kind Regards, Kathleen M., RCI Customer Care
Original Review: June 18, 2021
Updated on 06/24/2021: RCI called and extended my cruise package, worked with Meredith and she arranged cabins so we are across from each other. Meredith was very knowledgeable even counting steps to elevator because we will be 90 and our daughter 70. Happy with results. Thank You.
Original: I had numerous telephone calls to book a cruise because we had done so in past. In 2018 my son age 55 dropped dead. I was in shock and I said OK to RCI for cruise. When I went to book my contract had expired. We did not book a sailing date because of Covid but called as soon as we had shots and restrictions were lifted. I don't remember seeing contract and we lost over $3000.00 and a vacation week. No notification but calls to renew membership. Special consideration should have been applied and all contracts should have had longer booking dates. We are age 89 and was very concerned about catching virus.
Hi Clement, we are very sorry to hear this and would like the opportunity to look into this for you. Please email us at firstname.lastname@example.org and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed June 16, 2021
My family has owned shares for several years through my father. He had a lot of credits saved and booked a vacation for the whole extended family to California a couple of weeks ago. We all got work off and made plans. Today, he got a message saying "due to COVID" they canceled our reservation. He called the resort and they said they were completely open, but RCI overbooked by 17 reservations! He called RCI back and was told that it was a health crisis and they couldn't avoid it. He asked them why they took his money two weeks ago, knowing about COVID when he paid. (California opened up today, June 15, 2021, so it's a moot point anyway.)
He asked for a refund for the condos we all paid for and was told no. He was graciously offered a credit that expires at the end of July (next month). If he wants it to renew, he needs to call back each month and ask for a renewal. He called back and asked to speak to a supervisor, and I was livid hearing the way they spoke to him when it was their error. They should at least take responsibility for their mistake and not blame COVID for their overbooking. How can you take money, then cancel a reservation and refuse to give a refund? This will be reported to the proper agencies. It seems a lot like fraud.
Hi Teresa, we'd like the opportunity to look into this. Please email us at email@example.com and be sure to include your father's RCI membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed June 12, 2021
We all just finished the worst year ever. No one could travel and borders were closed. My membership fee was paid up until 7/2020. RCI had use of my funds for the first half of 2020 however they could not deliver a product because everything was shut down. I did not receive a renewal notice like I have in the past. RCI just ignored all its customers. The very least they could have done was give a 6 month credit. No, they are to unscrupulous to do that. Instead, they just cancelled memberships and voided out thousands of dollars in weeks trading power. If anyone starts a Class Action suit, let me know, because as far as I am concerned they just stole thousands and thousands of dollars from their members.
Hi Bonnie, we'd like the opportunity to look into this. Please email us at firstname.lastname@example.org so we can investigate. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed June 11, 2021
I called your customer service number today 06/11/2021 and spoke to an uneducated representative who has no sense of understanding and is not very helpful. I called to book a vacation for my family and was transferred to the uneducated representative that works for RCI. She had such a mean voice and was very demanding on collecting my money without trying to understand me or help me figure out how we can get this resolved. She kept demanding fees and didn't have a proper explanation when trying to ask questions. She kept repeating the same thing over and over and speaking over my voice, which made no sense and was no help. When asked to speak to a manager it took over 10 minutes and when she finally asked for a manager it was even worse.
The manager by the name of Christina clearly does not care about her clients. She was rude and also tried talking over me just to overcharge me and get my hard earned money. They both did not want to help figure this out for my account to be current. She keeps repeating that the call was recorded, which for her information I don't care if it's recorded. As a manager she has no understanding how to deal with a customer who has no clue what happened with her membership and no way of educating someone so that this issue does not happen again. All she and her stupid employee cared about was to collect my money and tell me treating words like "I need to pay these fees in order to have my account current and book a vacation." Someone don't need to hear that when they're trying to find a solution and explain their side of not knowing what's the issue with the account.
And second, I don't need and care about other customers `` as she mentioned other people are reading their emails and paying the fees. Everyone has different circumstances in life and because of Covid and everyone trying to get back to work and have a life again maybe they should put that into consideration and have some kind of understanding for customers. I was so pissed after the way they both treated me I had to yell and cuss so that they could keep their mouths shut.
While I was on the phone with these two uneducated humans, my husband called from his phone and spoke to a very nice gentleman (Ali). Ali was very helpful and understanding and got our account updated and current within 5 minutes. He also understood that due to Covid and not responding to emails, he was able to help us with an affordable payment for two years. He was honest and told me when to call back to book my vacation. Unlike those two females, I don't even know what to call them. It was the worst I ever dealt with. I feel like they need to get better training on how to talk and help customers. It's all about fees and collecting money from everyone with a proper reason. I do hope that I do not have to speak to them in the future and also hope that no one should be treated that way. Thank you.
Hi Kishan, we're sorry to hear this. We do see you sent us an email and it was responded to. Please respond to that email if you have additional questions/concerns. Kind Regards, Kathleen M., RCI Travel Guide
Updated review: June 16, 2021
After RCI responded to my article we were able to resolve the issue of the package. They notified me several times they were looking into my complaint. Thank you for your attention and reaching out to us to resolve this issue.
Original Review: June 9, 2021
We purchased a travel package from RCI. It was a cruise/resort package. We have had very good service at other times from this company. We paid monthly on this package. We received a phone call giving us the option to pay in full about half way through the time frame. Covid had hit about this time and we couldn't. They reduced our payment plan by a small amount and we thought extended our time to book the cruise. When I called to schedule the cruise we were told we had missed the deadline. I spoke with several people and was told nothing could be done. In the next sentence they informed us they weren't even dealing with the company that offered these deals anymore. We were informed that we were told over the phone about the rules.
Our conversation was recorded at the time of purchase. They offered to play back the conversation. They couldn't find the recording. This was to be my husband's 70th birthday cruise. We were told we could still schedule the resort at a very, very limited resort selection. We were not told that the dates to schedule the cruise and the resort had different deadlines. NOT at all happy with this company. Please be careful dealing with them.
Hi Wendy, we'd like the opportunity to look into this for you. Please email us at email@example.com and be sure to include your membership number. Kind Regards, Kathleen M., RCI Customer Care
Reviewed May 30, 2021
January 2021 I attended a timeshare presentation & was told it’d be no more than 2hrs but lasted 3. I declined the timeshare multiple times to sales rep Greg ** due to the fact that I’d just had a recent bankruptcy 10/2020 Greg & manager Tiffany ** preyed on my need to create a better financial future for my son & assured me the timeshare would assist me in rebuilding my credit after a bankruptcy. Greg shared his experience w/ his bankruptcy & timeshare to fraudulently & unethically lure me into signing the contract. Greg & Tiffany also claimed that if I didn’t act that very day that I wouldn’t receive the RCI package.
I learned RCI is a 3rd party booking service & not an actual discount & my bankruptcy is in danger of being revoked because of the timeshare. Pressurized sales tactics knowing I had my young son & little brother w/ me, made reference directly to the children to assist in the pressure. I found the loan is for 10yrs vs the 7yrs told to me & that the interest is at 17.5% which I would’ve never agreed to especially while on my path to becoming fiscally responsible. I haven’t received a call back from Tiffany ** (the manager for sales rep Greg **) or Tiffany’s manager Jeff **.
Hi Beanca, I'm sorry to hear this and appreciate the opportunity to clear up any misunderstandings you may have experienced. RCI offers timeshare owners the opportunity to exchange their vacation time with other RCI members. We are not involved in the actual sale of timeshare property nor do we employ resort sales staff. Feel free to email us at firstname.lastname@example.org with questions. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed May 6, 2021
I have been an RCI member since 1981 or '82. I now own 3 timeshare weeks. I joined the Platinum level and also points so I'd have better trading power. In March, 2021, I reserved a week at Vista Mirage in Palm Springs for May 16-23. Today I got a call and email cancelling it and offering me 5 days in Indio (no, thanks) or a week in Club Trinidad, where I have stayed. It is still very dated and a bit run down. I'm forced to take it or my guest coming from Dallas and I will lose out on our flights, possibly car rental, tramway tickets, golf reservations and more. I think demand is so great RCI got more money renting the room (and many others) than they would keeping their bargain with me. I will spread the word. Anne **
Hi Anne, we sorry for the frustration. Please email us at email@example.com with your membership number so we can take a closer look. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed May 3, 2021
I purchased a cruise package in June 2019. The intent was to travel in 2021. My whole family got COVID and with everything shutting down, the last thing we ever considered was being stuck in a cruise ship. I just recently called the hotline and they said it expired in Dec. 2020. I asked the representative did they really think that anyone would want to travel or plan on traveling with all of the major destinations being on a level 4 travel advisory. He said he understands but nothing he can do. So now, $2400 is gone just like that because I am supposed to predict the direction that this pandemic is going in and schedule a cruise not knowing what will happen.
Seeing people stuck on a cruise boat for nearly 2 weeks made cruises look undesirable. Having long haulers effect and not knowing what the next day will feel like has made traveling not even an option right now. I have been a member of RCI for some time, and now I’m considering that our relationship should be terminated... I was told my resort voucher is still good for a month..! Thanks RCI..
Hi Ahmire, I'm sorry to hear of your frustration. Someone from our cruise area will be reaching out to you to address your concerns. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed April 30, 2021
We have been RCI members for 20 years and platinum members for part of this. We were not able to use our points with RCI for 3 regular trips (15 months and counting) because of destinations being shut down. We tried to book a few local trips either for a few days or a week and nothing was available for this either. We received our bill for renewal or membership, platinum membership renewal and points extension. I called and spoke with them about this and also wrote a email to their feedback department. No response from the email yet. When I spoke with a manager, he told me that they were not extending points and if I wanted them extended I would have to pay for this. After a discussion, he offered a 25% discount for the points extension.
It is hard to believe that they are not working with their customers since almost every destination is closed down. All other airline, car rental, hotels, etc. extended memberships, rolled over points and even added bonuses to book with them again at no additional fees. Not RCI though. Very disappointing on how they treat their customers.
Reviewed April 26, 2021
UPDATED 4/27/2021: I need to know what unit number and the week for my timeshare. So I’m looking to possibly sell it so I need to sit formation for the company. I’m with Fantasea resort La Samana in Nj. They are requesting this for their records
ORIGINAL REVIEW: We purchased a RCI timeshare several years back. And I truly like to say after all these years we don’t use it as much as we thought; And very dissatisfied. We tried multiple times to try to get out of our Timeshare and RCI does not purchase it back. We are looking for a fair share of the timeshare, And we’re willing to negotiate pricing. So I’d like just to let people now I will not purchase any Timeshare with RCI. It’s not worth it, it’s expensive, he still had to pay to book a room. I think all the money that we spent, I think all timeshares should be included with that money. Very very dissatisfied. I just want someone to contact me so we can get rid of our timeshare. I willing to accept 80 to 90% less.
Hi Lynne, I'm very sorry to hear of your frustration. It is important to note that RCI does not own or sell timeshares. We are simply a timeshare exchange company. Please email us at firstname.lastname@example.org for more information. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed April 20, 2021
We booked through RCI for the first time for hotel accommodations and have been greatly disappointed. We booked for a family stay to support our sons during an out of state tournament. Unfortunately, the tournament was rescheduled at the beginning of the week due to statewide Covid restrictions. We promptly called to have the reservation moved to the following week. We were told that they could not and it was up to the hotel. So we called the hotel and they said it was acceptable and they saw no problem with it. The representative from the hotel said the agency (RCI) would just need to change the dates and the rep gave us his name in case we needed it.
Called RCI back and they stone walled and the story kept changing. Now the system would not allow them to change the dates. At this point we are just frustrated. We are out $369 and we weren't looking for a refund just change the dates. Especially in the time of economic hardships it is unimaginable that a company would not just work with loyal customers. Highly disappointed.
Reviewed April 12, 2021
We have been RCI cruise and resorts members for several years. When the pandemic broke out I called RCI for a refund or an extension-being in Canada we are forbidden by our government to travel or cruise at this time. Basically I was given the runaround and after 3 hours of several calls when asking for MY money back that I had earned and worked for - was told if they gave me mine back - they’d have to give everybody their money back.
But it’s mine I said- for services rendered - too bad. I’m in Canada- my package costed way more due to the dollar-too bad. But I worked for it and can’t travel right now - too bad they said-circumstances beyond my control- too bad. What could they do for me? I could rebook they said for next year. So I’m struggling- the pandemic has broken out -I’m forbidden to travel and I’m asking for a refund and I’m told the only way they can help me is if I spend more money to prebook a holiday that who knows if I can ever use ! Thanks RCI. You guys really need to review your policies. I would not recommend this company to anyone.
Hi Dawna, we'd like the opportunity to look into this for you. Please email us at email@example.com and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed April 9, 2021
We purchased a vacation through RCI. We booked our trip last year, but then COVID hit and we pushed it back. When the later date loomed, COVID numbers were still too high and we were told that due to the pandemic we could reschedule without worrying about the trip expiring. We now get calls multiple times per week asking us to spend more money to book more trips. We were told that our package expired, BUT if we spend more, we'll get another trip on top of the one we already paid for. We were assured that because of the pandemic we could book our trip at a later time. They are not honoring that promise and continue to harass us for more money. We've also been hung up on twice when it becomes apparent that we have no intention of spending more money on their company without having experienced at least one vacation first.
Hi Cassie, we're sorry to hear of your frustration and would like the opportunity to look into this. Please email us at firstname.lastname@example.org with more info and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed April 9, 2021
Wow RCI. I have been with you for over 25 years. It was one thing to never be able to book what I wanted, when I wanted...but I continue to pay the maintenance fees and taxes. Now that the world is in a pandemic, I have twice had to pay hundreds of dollars just to move my saved up points to another month. (Charges go up month by month.) Be wary my friends - this is NOT a timeshare company I would recommend. So very disappointed in their customer service. They are quick to offer you the world when they want to sell you a timeshare, and then charge money during a pandemic?
Hi, K., we're very sorry for the frustration. It is important to note that we don't own or sell timeshares. For questions about your ownership, maintenance fees and taxes, please contact your home resort. If we can assist with questions about our exchange program, please email us at email@example.com. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed April 5, 2021
RCI is into a business of stealing money from naive travelers. I booked a resort through them and I had a family emergency so I had to cancel my trip. They refused to refund my money for the portions of future unused days. They stole my $2K. The customer service agent (?christy/Christina) that I spoke was horrible, so unsympathetic and rude. She raised her voice multiple times while I was having a conversation with her! She was absolutely horrible and should not have that job with her temper! This a horrible company and I will never use them for my travel plans in the future!!!
Hi Obse, we'd like the opportunity to look into this further. Please email us at firstname.lastname@example.org and be sure to include your membership number. Kind Regards, Kathleen M., RCI Customer Care
Reviewed March 29, 2021
I have been with RCI for over a decade. We had to cancel our Florida vacation last March break due to covid and immediately extend our deposit by a year. A year later the Canadian border is still closed and we are unable to travel. My spouse is even under threat of termination if we do. Our deposit is expiring again as well as other future deposits so we have to either extend or combine again to keep them. RCI is offering no special rates or offers to do this and their agents (presumably under management direction) will not budge to help. REALLY disappointed in RCI.
Hi Les, we'd like the opportunity to address your concerns. Please email us at email@example.com and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed March 20, 2021
My husband and I did a trial timeshare with 30,000 points. We made a monthly payment for a year before being able to use our points. We spent about a thousand dollars. We booked a 4 night vacation that we had to cancel because of Covid. The company was good at helping us purchase insurance to be able to cancel and get all points back.They also extended our trial another year due to Covid. We also did get a refund on the booking fee. (Yes, there is an additional fee to use your points to book a vacation!)
When we were able to use our points again we booked a 2 night stay in Vegas. We wanted to add another night and had a hard time since that resort didn't allow check ins on a Thursday. We had to cancel that booking and search for a new stay. We had a hard time finding a hotel within our point limit that allowed the check in day we needed. We eventually found another resort and booked a 3 night stay in Vegas using most of our points. Hotel stay was nothing special and after we did the math we could have spent half of the full cost we paid for our trial timeshare using another travel site such as Priceline. And we also had to pay a Housekeeping fee because we didn't stay a full week! Which was over 100 dollars. Our points wouldn't allow us to stay a full week even if we wanted too!
We now have about 620 points leftover and the only option to use them is to get a reduced nightly hotel stay. So we pay more money to use our points! Again we can get about the same discounted rate for the hotel stay on other sites. I understand we can roll our points over to another year but we are not signing up for anything else with this company as we are not satisfied. We should have just put our money into a travel savings account. I'm also still waiting on a 30 dollar refund that wasn't used from the booking fee from the very first vacation we had to cancel.Pros:
Friendly, good customer service.
Easy to navigate website.Cons:
Not worth the money you pay.
Extra Booking, Insurance and Housekeeping Fees.
Most resorts/hotels were not worth all the points they were listed as!
Hi Christen, feel free to email us at firstname.lastname@example.org if we can address your concerns. Be sure to include your RCI membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed March 19, 2021
I booked a vacation with RCI Travel only to find out after purchasing my flight the location is on the US State Departments do not fly list for US Citizens. They never informed me of this. When I attempted to switch to a new location I was given the runaround placed on hold for more than 3 hours with no assistance. Then when I contacted RCI I learn they aren't even the same company. RCI Travel is a 3rd party that preys on customers who have RCI properties. This is unforgivable. At a time when Travel so limited they take advantage of innocent people.
Hi A, we'd like the opportunity to look into this. Please email us at email@example.com with additional information and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed March 17, 2021
Had to rebook reservation 3 times because of covid restrictions in my state. Every time was and increase in points and dollars then when I get to resort the booking clearly states maximum occupancy 4/4 private. There is one bed and one pull out couch. Nothing in the reservation states that privacy in 4 actually means privacy for two (2). Instant upcharge of 350$ for the week. Even though only 3 people went. Went round and round with two very incapable customer service reps and get absolutely nowhere. Would not recommend this company to ANYONE PERIOD.
Hi Robert, I understand you're frustrated. As explained in my FB convo with you, a 1/4/4 unit means it is a one bedroom that has either a queen or king in the bedroom and a sleeper sofa in the living room with separate access to the bathroom for each couple. I do apologize for the confusion and hope future exchanges with us are more positive. Kind Regards, Kathleen M.
Reviewed March 15, 2021
I'm shocked. This company is charging to extend vacation weeks that are impossible to use under current pandemic conditions worldwide! I stand to lose 2 premium weeks expiring in May 2021, unless I want to pay $$$ which only extends them another 12-24 months. Why should anyone have to pay for an extension under the current conditions we are all living with? I also have 2 other weeks expiring by Oct 2021.
All existing unused weeks as of the date of WHO declaration of the pandemic should be extended FREE for whatever the length the pandemic is determined to be, so if it is considered to run 18 months then every week in the RCI portal should be extended 18 months from then as well. At this point we can only hope we can travel without restrictions 12 months from now, there are certainly no guarantees especially out of Canada with the very poor vaccine rollout this government is mishandling. I'm through with RCI, I've been a member 12-13 yrs but I won't be renewing my Platinum membership again. I'll be starting a membership with one of the other similar orgs for exchanging weeks in future and I advise everyone in the same boat to do the same.
Hi Lynne, we'd like the opportunity to address your concerns. Please email us at firstname.lastname@example.org and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed March 10, 2021
I've been with RCI for 6 years. Their handling of covid and their response to queries has been beyond the pale. As stated by many others there are constant charges to keep what you already paid for. First you pay your resort to transfer a week to RCI. If you're lucky enough to find a resort/hotel that meets your needs then you pay RCI a fee to use it. At this point you're already at almost $300 extra if everthing goes right. Then you have to worry about housekeeping fees and daily resort fees. If you try to book an all inclusive good luck. You can pay less at almost any travel site as they jack the daily all inclusive fee way up. What a scam.
If things dont go right and a you haven't used your transferred week it starts to devaluate at which point in order to book you will need to combine weeks. Yes there is a big fee for that. You can protect the value if you want and (you guessed it) there is an additional fee for that. Since people really were cautioned about travel in 2020 We didnt book anything. We had purchased a platinum membership ($89 per year extra). I was notified that it expired in Dec of 2020. "Would you like to renew?" I asked to have it extended since we couldnt use it in 2020. I was told "It was your choice to not travel. Plenty of people did!" I was dumb struck by that response. I challenged him by saying that there were travel bans and quarantine protocols. I was told that I was exaggerating and the travel wasnt banned everywhere. I was told to send my complaint to their customer service email.
All I had asked was to have my unused platinum membership extended for a year since I had paid for it and had no chance to use it. I received a response: I was welcome to extend my platinum membership for an additional $89. They couldnt give me anything because they needed to charge to stay in business. Now extending my unused membership would have cost them nothing. In most likelihood I still wouldnt be able to use use it. At worst I would have receive a 10% discount on a 200 charge if I booked a cash vacation, but they really dont care. They really only care about deceiving and finding new fees to charge. I'm a member until 2024. (I prepaid). Trust me..that MEMBERSHIP IS NON REFUNDABLE but they wont get another dime from me. They also have the worst website in the industry. It crashes constantly. In an hour your likely to have to start over at least three times.
Hi Peter, we'd like the opportunity to look into this. Please email us at email@example.com and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Feb. 24, 2021
I am highly disappointed in both Wyndham and RCI resorts. We pay a monthly maintenance fee and monthly loan/mortgage fee only to still have to pay for everything upon traveling. Food, parking, resort fees, exchange feel, housekeeping fees etc. etc. etc. We were under the impression that if we wanted to go somewhere that was not offered by Wyndham to search the RCI affiliate, pay an exchange fee and book - which we did only to find out that there were still an astronomical amount of fees associated.
On top of that we transferred pretty much all of our points to keep from losing due to Covid restrictions only to find out they are non-refundable or we can't get them back (at least into our Wyndham account) so that we may find somewhere "we can" go. Everything seems to be completely booked within RCI until later this year. I wouldn't recommend to anyone to be honest at this point and if you add up what you pay in all these fees and monthly payment, you'd be better to put that to the side and catch an all inclusive deal directly with the resort.
Hi Ti, we're sorry to hear of your frustration with our exchange program. If we can be of assistance finding you a vacation, please email us at firstname.lastname@example.org and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Feb. 23, 2021
Bought a package with 2 cruises and a resort for a set price. Got an extra resort stay for paying package early. When COVID struck didn't make reservations as fast as I would have. When I went online to check account found I had missed deadline to book one of the cruises. They refused to re-instate it. Happened again with a resort week's stay. I paid for these. There should have been some waiver for COVID. They offered NOTHING!!
Hi Kim, we'd like the opportunity to look into this. Please email us at email@example.com and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Feb. 15, 2021
Had a great business/pleasure trip to Vegas this weekend. Got caught up by a scammy salesman, but what the heck $200 to have a sketchy salesperson chew my ear off why not??? Anyway I spent 3 hours listening to the sales pitch, and walking around. Didn't mind its free food and coffee. They got so desperate that the "Manager" offered $194 down, and $11,000 total for the property. Nope???? Sorry worked in Real Estate before as a Assistant Property Manager and can't stand timeshares. They're a waste of money that only depreciate and are a flat out scam. I travel too much and have to deal with sketchy sales pitches all the time. Nothing new.
Hi Joshua, we appreciate the opportunity to clear up any misunderstandings you may have experienced.
RCI offers timeshare owners the opportunity to exchange their vacation time with other RCI members. We are not involved in the actual sale of timeshare property, nor do we employ resort sales staff. Feel free to email us at firstname.lastname@example.org with questions. Kind Regards, Kathleen M, RCI Travel Guide
Reviewed Feb. 12, 2021
Won't recommend anyone these **. They won't refund your reservation fees if visiting county close borders or change quarantine policy. They will try to rip you off more by selling insurance, other packages. Beware rip off.
Hi Valentine, we'd like the opportunity to address your concerns. Please email us at email@example.com and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Jan. 31, 2021
With all of the travel restrictions this last year to not come up with a policy to extend points and offer to everyone is crazy. We pay our annual fee and are not able to use the service should be considered for allowing extensions to all members. I will be recommending to property members to find a different choice for managing points as this company does not show it cares about its members.
Hi Bryan, we'd like the opportunity to address your concerns. Please email us at firstname.lastname@example.org and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Jan. 19, 2021
Due to the worldwide pandemic, state and country lock downs, along with the recommendations of the CDC and state health authority, we are unable to safely travel. Fourteen-day quarantines are mandatory whether you are travelling to or returning from so called vacations; let alone restaurants and local attractions, among other things, are all closed. We were shocked to learn RCI will not and could not extend our expiring credits. We understand covid came upon all of us rapidly and has been deadly for many. Because of that, many reputable companies have changed their policies to accommodate their patrons, RCI is not one of them.
After calls to RCI asking for any help with our credits, we were offered travel options only. Since 2020 was my first year of retirement, we were looking forward to vacationing. I was finally transferred to a supervisor who offered a bonus week for an additional $249.00!!! We have paid a lot of money for the expiring points, why would I buy additional points? Again, they refused to extend the expiration date for what we’ve already paid. RCI chooses to ignore all travel and health restrictions, opting instead for bad policy and extremely poor customer service. We will never recommend RCI to anyone and instead tell everyone to run away as far and as fast as they can.
Hi Colleen, were sorry to hear this and would like the opportunity to address your concerns. Please email us at email@example.com and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Jan. 13, 2021
My fiance and I were set to get married on the 9th of January but we now have to cancel everything because no gatherings are allowed as per the presidents speech. Added to that both my fiancé and I are Healthcare workers so we have been called back to work due to this crisis that south africa is facing. The problem is that we have booked part of our honeymoon holiday at Riviera suites in Cape Town through RCI which was booked from the 15th to the 22nd of January 2021. We now have to cancel this as we had to call off the wedding and also return to work but they are refusing to change our booking dates or give us a refund as we have less than 21 days until our booking date. We don't mind rebooking with them.. They can keep the money as long as they able to rebook us but they simply refuse and are unwilling to change anything for us. They are being completely unreasonable considering that we are in the middle of a pandemic..
If their family members were admitted at our hospital would they like us to leave them to die and come on this holiday so that we don't lose out??? This is ridiculous. This is the thanks we get for risking our lives and staying to save other people's lives during a pandemic. Such pathetic service yet they were so quick to take our money.
Hi Celestine, we'd like the opportunity to address your concerns. Please email us at firstname.lastname@example.org and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Dec. 22, 2020
I have been an RCI member since 2009, owning multiple properties that are managed by them. I have had my issues with them, but lack of empathy due to the loss of travel from COVID-19/Corona Virus has to be a new low for RCI. Where many members are unable to leave their states/countries to travel due to restrictions, it is shameful that this company is more concerned about earning money than the welfare of their customers. I understand resorts/hotels are open, because their livelihood depends on it, but if customers are unable to leave their room/resort due to restrictions, it doesn't really make sense to travel. Now, when RCI can easily just push a button to extend the points, which don't cost them anything, they choose, instead, to increase prices/fees to extend or combine deposits is not just shameful but disgraceful. They should be ashamed of themselves for not making an exception like so many other hotel reward programs are doing.
These are not normal times, so RCI should not enforce normal policies. Why should the customer be penalized when it's no one's fault and it's a worldwide pandemic! RCI has made enough money on the backs of their customers, to grant a multi-year extension without any fees, in order to ensure their customer is satisfied and continues to book and provide them revenue. Note: they have forced their customer reps to ensure that no exceptions can be made and when asking for a manager, they put you on a indefinite hold. If you are lucky to get to management, they are iterating the same, that NOTHING can be done.
Hi Shakeel, we're sorry to hear of your frustration. As a serviced based company, we cannot waive the fees on all of our services in order to maintain operations. Feel free to email us at email@example.com with additional questions/concerns. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Dec. 10, 2020
I am so disappointed with RCI that claims to be a family friendly company that does not recognize that because of Covid, families are not being to travel without putting their loved ones in jeopardy. The CDC has closed down states and activities. Yet RCI will not work with us to rebook next year when things should be better. Sad that this company puts money over people's welfare. I guess this goes along with Covid, 2021 the year that showed people and companies' true colors. It’s not how you treat a person when times are good. It is when things are difficult. As I see it RCI is showing myself and others how they feel about us as customers.
Hi Kim, we'd like the opportunity to address your concerns. Please email us at firstname.lastname@example.org and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Dec. 9, 2020
We had a weeks timeshare and went to a presentation that said they were working with RCI and we could purchase another one and use the points for Airfare, Cruises, Hotels and other travel. IT WAS ALL A LIE! You can't. I've contacted RCI and they've told me just take my timeshare away from RCI and just go the week I paid for at the resort. I've tried contacting the resort and no one will get back to me. (It's been awhile) Then I get a phone call telling me I can visit another resort and they will explain how to use RCI for travel. I show up....A SET UP! They told me what I purchased was worthless and that if I purchased THEIR timeshare it would give me more leverage.
I stormed out, left the resort and will never listen to anyone. If wasn't for the fact that I have an impeccable credit rating, I would let it foreclose. I guess that is what they plan on. NOW ABOUT THE PANDEMIC. I cannot believe in a year that we are NOT able to travel that they are not automatically extending our points/week FOR EVERYONE! The fees are unbelievable to extend. SHAME ON YOU RCI!!
Hi Laura, we appreciate the opportunity to clear up any misunderstandings you may have experienced. RCI offers timeshare owners the opportunity to exchange their vacation time/points with other RCI members. We are not involved in the actual sale of timeshare property/points. However, RCI partners with affiliated resorts to ensure they are up-to-date on our policies and procedures. Please email us at email@example.com with questions/concerns. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Dec. 7, 2020
I am a Sapphire member and had booked thru RCI for our family vacation this December 6-11 in San Diego, California. 2 days before the said date city of California issued a “stay home order“ for 3weeks or so, meaning nobody can travel to there state or if we will just be quarantined for 14 days in our hotel. We called them a week before the date of our vacation to cancel based on what we heard in the news about California that it’s not safe to go, but RCI said we cannot cancel anymore since policy is only within 24hrs from booking.
So, we planned to continue the vacation, but 2 days before the supposed date a ”stay home order was issued“. So meaning the cancellation of our vacation was BEYOND our control. We emailed and called RCI for a full refund, after several conversation we talked to supervisor Rey from he said he was from Indianapolis. Supervisor Rey you can feel on the conversation doesn’t care to hear your problem, he is just there to point out “that’s the policy“ that he cannot refund it regardless the reason is beyond any human beings control. He doesn’t care about the current situation because he just said he will just extend the booking time till June but NO money will be returned.
We asked him, "Do you know when is pandemic will end" and he said No. So we asked him then "Why are you predicting we can do vacation on the extended months you have us since you don’t want to give us the full refund." He just said that’s the policy. RCI is a greedy company. No sympathy with their customers. We have all the right to get our full refund since the cancellation happened because of the pandemic which is BEYOND our control. All the reviews are TrUE, this company is scamming people once they get the hard-earned money they will treat you as trash. We will never book on this Company next time and we will spread the word. Karma will hit you.
Hi Marivic, we have responded to your email. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Dec. 5, 2020
RCI is terrible. We purchased a week in Orlando for Jan 2021 and had to cancel due to Covid. Being Canadian we can’t travel without having to quarantine for 2 weeks on return to Canada and that’s not possible for us so we opted to cancel. We fought for 6 months to get a credit that RCI neglected to tell me would only be good until March and had to be used by April.
They tried to extort me for more money by forcing me to pay for trip insurance to be able to cancel the trip, which I refused several times. They already have my money, which is fine, but just let me reschedule the trip. Not too much to ask I don’t think. But then! The fine print. My membership is up for renewal in February so I can’t use it anyway. I asked twice to have an extension so we could use it in December 2021, they refused. So I called my credit card company and filed a dispute. Because we are UVC (another company to NEVER sign up with) members, RCI told UVC I requested a chargeback and UVC has now locked my account!! I haven’t used either company at all to date so I’m now out over $4000!! If RCI or UVC are reading this please do the right thing.
Hi KE, we'd like the opportunity to address your concerns. Please email us at firstname.lastname@example.org and be sure to include your membership number. Thank you, Kathleen M., RCI Customer Care
Reviewed Dec. 4, 2020
I am very disappointed that RCI are charging me and many members for extending of deposit because we cannot travel because of COVID-19/Corona Virus restriction/travel bans. They should be ashamed of themselves for not making an exception like so many other hotel reward programs are doing, including their partner Hilton Grand Vacations, who are extending points into 2021 FOR FREE and regardless of whether they are going to expire or not. These are not normal times so RCI should not act as if enforcing their policies right now are normal things to do. Why should they charge and it's no one's fault but due to worldwide pandemic!
Hi Beatrice, I'd like the opportunity to address your concerns. Please email me at email@example.com and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Nov. 28, 2020
Once again RCI disappoints. Covid caused our resort to close many of their activities including the pools and fitness center. We asked for a cancellation and refund and they absolutely refused. Their policy is no refunds on reservations even during Covid. They offered to allow me to make a different reservation but our IHG points were expiring and we had none to use for the future reservation. I waited for more than half an hour to speak with a supervisor and when he finally got on the phone, he was curt and unsympathetic. Terrible service and horrible policy make this company a HUGE disappointment. We won’t be reserving with them again. This was our second lousy encounter with them. That’s enough.
Hi Lainie, we'd like the opportunity to address your concerns. Please email us at firstname.lastname@example.org and be sure to include your membership number. Thank you, Kathleen M., RCI Travel Guide
Updated review: Dec. 15, 2020
A representative (Kathleen) from RCI was able to reinstate my lost trading power and extend it until 12/31/21. I appreciate her quick response and I'm sorry this couldn't be resolved with the original customer rep I spoke with. Good job, RCI.
Original Review: Nov. 27, 2020
I have been an RCI member since 1995. I had a deposit trading power of 30 in my account that I was unable to use due to Covid-19 keeping everyone home. When I asked if my points would be extended due to circumstances across the globe, I was told that he (Octavio, the customer service rep) could not find the expired trading power and that it was no longer in the system. I can't imagine that my trading history is automatically deleted from the system, but that is what I am being told by Octavio, who has to work from home due to the pandemic. If he can't go to work, how am I expected to go on vacation?
He also quoted significantly higher prices for membership renewal than were on my bill and on the RCI website. I paid $297 for a 5-year renewal; he told me the best he could do would be $399. I have paid my maintenance fees to my resort and now that money is lost. I would expect more from a company this large. Very disappointing, RCI. Now I understand your 1.8 star rating.
Hi Debbie, we'd like the opportunity to look into this for you. Please email us at email@example.com and be sure to include your membership number. Thank you, Kathleen M., RCI Travel Guide
Updated review: Jan. 12, 2021
I had previously reviewed RCI and given them 1 star for good reason. Following my review they agreed, due to Covid, to refund my points and cash payment for a booking that obviously had to be cancelled. I am grateful to them for their consideration but it would be best if they had provided that resolution without my having to resort to a negative review.
Original Review: Nov. 11, 2020
We purchased a timeshare through RCI several years ago. It has been a constant source of changing rules, regulations, fees, hidden fees and last year (2020) two extremely POOR properties. We had 2 weeks booked for February/March 2021 which cost us, over and above the weeks we were using, $955.00. With the pandemic we ASSUMED they would be allowing changes. Apparently there are different rules for "Canada". They also say, "Contact Customer Service if you're unhappy". When we asked for the phone number for Customer Service we were told "oh, you can't talk to Customer service. Email them". Everything currently on their website about their Covid policies is suspect and changes depending on which agent you get on the phone. Basically they are a company to be avoided. And we will be ensuring all friends/associates are aware of our experience with RCI.
Reviewed Nov. 2, 2020
I purchased RCI years ago and have been accumulating points to use for my retirement. Their program to use points for airline bookings and rental cars was the number one reason I joined, as I rarely book one of their resorts. I retired earlier this year and have almost 3 million RCI points... but when I went to book a flight, I was told this policy had changed as of the beginning of 2020 and that points could no longer be used for either flights or rental cars. Now, I am feeling totally scammed. If they were to change policy like this, they should have given their members amply notice and at least honored the points which had already been accumulated.
Hi Don, thank you for sharing your concerns. Because some RCI benefits are supported by outside vendors, and contracts can change or expire, our programs can also adjust over time. We’re sorry for any inconvenience or disappointment this has caused. Feel free to email us at firstname.lastname@example.org with questions. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Oct. 27, 2020
I have been an RCI member since 2015. Just like everyone else, we are adjusting to traveling during a global pandemic. We booked our trip from NJ to MA 2 months ago. MA has been a low risk state UNTIL TODAY. We were supposed to leave for our trip in 3 days but have to cancel because NJ requires you to quarantine for 2 weeks upon returning from a high risk state. Our jobs will require that we quarantine regardless of a negative COVID-19 test result. We cannot afford to take off an additional 2 weeks. I tried to explain this to the representative in hopes to get my points and $200 exchange fee back; however, the only solution I was given was to SPEND $129 to get a $200 credit. I pay a membership fee, use points, and pay a exchange fee whenever I book.
I was shocked that during a global pandemic the best solution they had for me was to spend more money for a credit. I asked to speak to a supervisor. The minute Ariana spoke on the phone, I knew it would be pointless. She already had an annoyed tone. She kept reading the same script that there was nothing they could do. RCI rather lose a customer than to give me my money and points back that I would use at a later time with them anyway. If they offered me $200 credit without charging me for it, I would accept it. But the way she handled it was so poor. No empathy or desire to resolve my problem whatsoever.
I would rate her a 0 if given the option. She wasn't even worthy of the 1. The need to cancel is out of our control. This public health crisis has been designated a global pandemic since March. This is the best policy RCI can come up with 8 months into this pandemic?? I truly do not want to do any further business with RCI. It's such a ripoff and disappointing handling of the situation!
Hi L.L., we have responded to your email. Kind Regards, Kathleen M., RCI Travel Guide
Original Review: Oct. 20, 2020
I'm a Hilton Grand Vacations owner and a transferred a large number of points to RCI for 2019. I couldn't use them so RCI said I could transfer them to 2020 for a fee, which I did. I was planning a few trips this year but when the Pandemic hit, most of the properties were closed until June/July. But the COVID-19 cases spiked around the country during this time so it wasn't possible to travel.
It's dangerous to travel right now as cases are spiking up around the country again. Furthermore, almost every state around the country, including those near my home state and in my home state, require travelers to quarantine for 14 days once you arrive at that state and then I would have to quarantine once I get back to my own state. How am I supposed to travel anywhere with these quarantine restrictions? I called RCI and also chatted with an agent to ask for them to extend my points into 2021 but they said that since I already extended my points once, they couldn't do it again, regardless of the Pandemic. So basically, I either have to travel and endanger me and my family or I lose the points. This is shameful and wrong!
I tried a few times asking the customer service reps in reservations and in my chat session, to please make an exception but they said they couldn't and "that not even a supervisor can help me". Shouldn't I get an opportunity to speak to that supervisor? Is RCI asking me to book a reservation with them and break states' quarantine rules? How is that helping this country get things back on track? What if one of us gets sick or if we get someone else sick? One agent said I could gift my points to a friend or family so they "could travel anywhere they want around the country". Really? Again, the quarantine rules apply to my friends and family too! Plus, those are MY points that I earned and paid for so no, I'm not gifting them to anyone nor risking someone getting COVID-19. RCI should simply extend my points into 2021.
RCI should be ashamed of themselves for not making an exception like so many other hotel reward programs are doing, including their partner Hilton Grand Vacations, who are extending points into 2021 for free and regardless if they are going to expire. These are not normal times so RCI should not act as if enforcing their policies right now are normal things to do. I'm trying to reach the local BBBs and someone in their corporate offices but I wanted to give others in my situation a heads up in case they're in the same situation.
Hi Gee, we'd like the opportunity to look into this. Please email us at email@example.com and be sure to include your membership number. Thank you, Kathleen M., RCI Travel Guide
Updated review: Oct. 13, 2020
Update. RCI stood by their word and processed my request to restore my Deposit Trading Power to the maximum value available for the deposit.
Original Review: Oct. 12, 2020
I bought my parents time-share they purchased in 1987 at Fairfield Glade a point system. I called Wyndham to pay the maintenance fee for 2021. They applied both payments to the same week. After I got the payment applied to the correct week, I called to have that week deposited. RCI said the trading value went down because I missed the deadline for full value. Wyndham can't help because they don't deal with the points. They just take the fees. RCI won't reinstate the point, unless I pay the ransom of $69.00! I did everything correct and RCI can't help without paying the ransom!
Hi Andrew, we are working with you on this one via email. Kind Regards, Kathleen M., RCI Travel Guide
Reviewed Oct. 12, 2020
Updated on 10/12/2021: I'm currently on the phone and due to covid I had to get my cruise changed several times and now there is covid rules, the locations were changed and because I am requesting a refund I forfeit my certificate. RIPOFF!!! No consideration at all, just want to take people money anyway they know how to take it. I paid for this to get cruise and resort and now that I request a refund I can't get a chance with this anymore. Crazy Thousands of dollars stolen.
Original: I will like to say that when I order Rci travel package I was excited. Due to Covid I was able to get extension on my resort certificate, but was not honored the same for my cruise certificate. They expired my cruise ticket on 10/10 because I went online to book my certificate yesterday on 10/11 and it was already expired. I went back to emails that I received and it stated they were open on Sunday. That was a lie, the office was closed. I had tried to book prior to the expiration date because I asked for certificate extension, the website wasn't working for me on my phone and a lot of the cruise lines were no longer available.
I paid a lot of money for that package, I lost out on a lot of bucks because they didn't give you a big time frame to use it and now they took a certificate away from me. I would like to give a 0/5. I just hate to have big companies use this pandemic to get out of honoring individuals much needed vacation/cruise. I am hoping this can be handled, If not I have not other choice but to go up the chain of command. I am currently on the phone waiting to speak to someone on 10/12/20 for over 17 minutes now.
Reviewed Oct. 8, 2020
What a mess they have made out of my account, after hours upon hours on the phone with over 10 different representatives, not one can figure out why my account is on hold. They go through staff so often every time I call I have to start over. They don't respond to emails or calls. I lost out on my resort stay in Los Cabos, and a second in Cancun because they won't respond! I can't access my cruises so I guess I lost those too! What a disaster this experience has been...never again RCI!
Hi Timothy, we're very sorry to hear this and would like the opportunity to investigate. Please email us at firstname.lastname@example.org and be sure to include your membership number. Kind Regards, Kathleen M., RCI Travel Guide