RCI Reviews

As per usual, we were invited to a membership sales pitch during our holidays. We were pressured into buying into the RCI Points system (We were staying in our accommodation using our RCI Weeks) and told that our points would, mean that we could book accommodation on a nightly basis instead of being locked into weekly blocks.

We decided to do the trial points program with RCI. We are terribly disappointed. We wanted to use it for a vacation with our family and they showed us all these places you can book at. We made mention we had 6 kids which means 8 of us. There is not that many that can do 8 people and the ones that can are more points than we received. We will probably end up not using it a losing the money. Cheaper to do Airbnb

I wanted to write this follow-up on my previous issue with RCI. They did follow up on the matter and my name was finally added to the account. Furthermore, they dropped the fees for my 4 guest certificates for my holiday this summer as my name is now on the account. I am happy to say that this dispute with RCI is finally resolved.

I am a platinum member and have been for over three years now. I keep getting crappy service and no benefits for my membership. What is the point of paying for additional service and benefits when I get nothing for them? What instigated this post is one of their representatives told me today while I called and asked for a room upgrade that they are cancelling one of the reservations that I already have booked to check in the next day. I've got my confirmations and everything. And they acted surprised this is the first time I am hearing this. So now I have to buy a room separately because RCI won’t allow me to book. Get this, I can get a room direct for cheaper. What the hell is that? On top of that not once in over three years have I ever received a single benefit for being a platinum member. This has been a complete scam of a membership platform. I have seen RCI deteriorating drastically over the years.

The deals that they negotiate with places for vacation are bad for us. I can get a better deal if I go directly to a vacation place online or on a phone that using my week from the time share. Save money don’t use RCI.

RCI refunded the entire amount. Thank you.

Purchased a cruise certificate a couple years ago and paid on it monthly. We are finally able to book this cruise since covid is lifted. Found out the payments did not go to the cruise only to a "membership" that gives you access to vacations and cruises. I could not get anyone to answer the phone! Finally got some help through Norwegian who they booked the cruise through. I guess they saw Norwegian calling and answered! A small deposit of the $4,000 was put down on the cruise. It was misrepresented. Furthermore RCI says they are not the same company as RCI travel packages. I don't buy it! Why does their paperwork say under contract with RCI, LLC. ? Shame on you! And Norwegian as well for doing business with you! All in it together! Especially the owners of RCI!

I knew RCI was sketchy, for starters after they gave their pitch to sell a $15,000 - $71,000 vacation package. I asked them to see the "Terms and Conditions," contract. They declined to provide this valuable information. Secondly, I asked for "Reviews," I wasn't surprised they didn't provide that valuable information either. I pulled out my phone to search Google for Reviews and was reminded no cellphones could be used during there 2 hr presentation. Truth is doing a quick little research on your phone could kill the deal. RCI goal is to get you to seal the deal. The Salesmen was very pushy and offered a lot for "Free," to get my signature on a contract. But I knew he was selling my family empty promises.

I was talked into purchasing a resort and cruise package back in 2017 for our 25th wedding anniversary. Booked a resort in Austria and Mediterranean cruise leaving from Civitavecchia, Italy for Sept 2020. The pandemic hit - I was able to cancel the resort booking in Austria and rebook a US resort for July 2021 (thinking that we Canadians would be able to travel to the US by the next summer). If I had canceled the cruise - I would have lost that certificate. I had to wait until August 2020 when we got word that the cruise was canceled due to covid. I was then able to rebook the cruise for September 2022. As for the resort in Vermont - we were not able to go because the Canada/US Border was closed to travelers by car. The RCI rep told me that I can still go if I fly - right! 5 airline tickets and having to rent a car to get to the resort was out of our budget and navigation abilities!!! I called to see what could be done.

I was able to re-book the cruise. Thank you Kathleen M. of RCI Customer Care. Mr. Constantino ** was super nice and very knowledgeable. A good company, however, should not wait for a complaint to be published publicly before resolving an issue. With all the headaches I had to go through to have this issue resolve, I wouldn't recommend this company.

I was woefully disappointed in my experience with RCI in their inadequate offering of trips coupled with the nested fees structure of their business model. Their pitch at Covid was misleading and I wasted another $199.

Dear individuals who work for RCI, STOP YELLING EVERYBODY WHO BOOKS A WEEK AT WILLOW VALLEY THEY ARE IN A CABIN WHEN THEY ARE NOT!!!! If the reservation does not say the word CABIN on it, it is not a cabin. We have 15. We are tired of getting yelled at when people check in.

I bought a cruise package Jan 25 2019 for my daughter and son-in-law wedding present. For two years I’ve tried to either get it refunded or rebooked. You talk to one department who transfers you to another department to another person and on phone and hold for hours to find out they can’t help you or of course they need more money now. These people are nothing but a scam! Will not ever again deal with RCI! Will go completely direct to the cruise line from now on and people it’s cheaper also! Rci screws you over. Don’t use them!

This is a joke, I just tried for 3 hrs to get a place from April to September, either 1 day available or not until December and I tried 6 different resorts. Save your money and aggravation and DON T JOIN THIS GREEDY, USELESS COMPANY. WHAT A SCAM

For our 25th anniversary & my husband's 50th, my mom (a FORTY YEAR MEMBER OF RCI!) bought a vacation package with a cruise. Purchased in 2019 due to our daughters wedding we prepared to book for 2020. With covid shutting everything down, that was impossible. They first CANCELLED, with no refund, her VERY expensive package. We received a call from Meredith when mom posted a bad review. She was amazing & we booked our resort trip to Mexico - took it & it was perfect. Booked our $5000 cruise to leave May 2022. Received an email about covid Tues & now cannot get in touch with anyone for two days. I'm currently sitting at nearly 1 hour wait on the phone. No one will email or call us back. Btw, THIS MONDAY is the deadline they imposed for refunds or changes or info on our fully purchased cruise.

I have been a weeks RCI member for over 15 years and several years ago upgraded to their Platinum membership. I booked exchange 13 months ago at ski in/out at South Lake Tahoe, CA. We are on extended vacation, visiting ski resorts across 5 western states. I received notice from RCI via email, just yesterday, that my week of 2/20-2/27 had been cancelled. I’m told “they” were overbooked?? Really, when I booked/paid for this exchange 13 months ago.? They either have the exchange week or they don’t. This just happens to be part of the President’s long weekend holiday, so getting other accommodations will be next to impossible. What the heck is going on at this company?

I STRONGLY RECOMMEND NOT TO DO BUSINESS WITH RCI! I purchased a cruise package from RCI (1 week resort stay, 2 Cruise certificates) and booked a cruise for June 2020 for $3900. COVID happened so, I rebooked for June 2021. Again, due to COVID, the cruise line cancelled the cruise. When I called to rebook in Nov 2021, they told me the certificates were cancelled due to a 30-rebook policy. I told them that I was never notified of the 30-day policy. A Customer Service Supervisor confirmed that I was never told by reviewing phone calls and emails that were sent to me. I even asked where the policy was written and they said it wasn't written, it's just the policy.

Quinton manager of RCI Caribbean estates was rude arrogant and spoke in a derogatory manner towards us timeshare guests. He stormed out of the office whilst we were still there and refused to assist us or hear us out. He became biased towards the permanent renters on the estate and addressed us as just time share guests. Told us to take it up with the agent we booked with as he could not do anything regarding our complaint. Unfortunately staff of this caliber still exist in this democratic South Africa. Read the other reviews on Hello Peter. It is shocking...

This is not a review on Hard Rock. More on the Legendary affiliate... Your company swindles people out of money and disguise it as a deal. Then blame the customer on lack of understanding instead of working with the customer to make it right. You should be ashamed of how you take a family's hard-earned money with no problem under false pretense and sell them a dream vacation knowing that it's a scheme. I will make sure every website I can find will know what a disgusting company Legendary is. When you try to cancel they harass you to rejoin promising you a great deal, which is a fraud. You need to have a law degree to understand how you are getting screwed.

Last year Capital Resorts (whom I bank points with) changed their exchange benefit provider from Interval International to RCI. This affiliation has replaced our current exchange membership with Interval International. Here’s a fun fact, even if you have purchased points with Capital Vacations, when you transfer those points to RCI for an exchange, those points get converted to a complimentary weeks exchange (NOT a points exchange). Because of this fun little nuance, RCI will not allow you to protect your trip with insurance protection (usually costs around $89), in the event something happens prior to your trip (like getting COVID) and thus you can’t go on your trip. If you find yourself in a situation where you can’t go on your trip, you will lose that complimentary week at RCI and thus lose your points at Capital Vacations, as the customer service person so eloquently told me, basically, you're out of luck. RCI is a bitter disappointment.

I purchased a travel package - cruise certificate for 2 and resort certificate for 2. It cost thousands of dollars. The cruise certificate had to booked by May 2020. This was at the height of the first wave of the pandemic, and I did not book, as I assumed that since all travel was suspended, and all cruise lines shut down, I would have to wait. I called in August 2020, and I was told that the cruise certificate had expired and I could no longer use it. My attempt to have management review this policy fell on deaf ears.

RCI puts you in a timeshare and never sends the reservation to the resort to let them know you are staying there. The resorts they put you in should be rated 1 star resorts and then they refuse to give you your money back after you wait two hours on the phone being transferred to different people. Will never stay at any of their resorts again.

Please I repeat please do not sign up for this. It is a scam!! I can't even book a vacation with my family! I just looked to book a hotel and it was cheaper without RCI!! They are a scam!! We were told in person we wouldn't even have to pay money to book anything unless our points were gone!! They lied to me and my husband!! Please don't do it!!

Wouldn’t give any stars if it was possible. RCI system is set up to take your money. We paid $15000 for a timeshare and haven’t been able to book where we want to because it’s never available. Even trying to be in a year in advance is a waste of time. Many agents are incompetent when it comes to helping you. There’s always a fee I have to pay and they don’t refund money just always apply a credit that expires. Credit can’t be used towards hotels that are on their website because it’s a different system. What a waste of money this timeshare is. Platinum membership is the biggest waste of money for us. A bunch of lies to get you to sign up for perks that only put money in RCI’s business. Can’t wait to get out of this timeshare nightmare. Agent Anthony is very rude, but I guess he is a good representation for RCI.

Updated on 03/09/2022: RCI is untrustworthy. We agreed to a promotion called Welcome Back Vacations and then wanted to reschedule our trip to the Grand Mayan Nuevo Vallarta due to Covid. In order to reschedule, they doubled the cost to $1,500 approximately. Since I had already paid and they do not provide refunds, I felt trapped. They said they would waive the resort fee - (then $450.) and I have an email from someone at RCI to that effect. We needed to reschedule again because someone in our group was having surgery and was told not to travel by the doctor. It took me 40 hours + to get it rescheduled because no one in RCI could handle it. I was transferred, disconnected and put on hold for long periods of time. Emails and voicemails were ignored.

After sending an email to the RCI email address provided by RCI, I was pleasantly surprised to receive a response and resolution the following day. RCI agreed to the request I originally made to the general RCI Customer Service department and extended my credit by 6 months to 6/30/22. This is what I would have expected when first contacting RCI's Customer Service Department, so I suggest that RCI review the policies which seem to be currently in place within the general Customer Service Department. Thank you, Kathleen (RCI), for resolving this matter and thank you, Consumer Affairs, for providing a forum for raising awareness about these types of issues.

I’m glad I just dodged this bullet. The woman who tried to sell me this timeshare was so rude and mad after I told her that I wasn’t interested in giving her a 71,000 down payment. Then she brought her manager out and we all started arguing over my decision of not going the program...It’s funny how I was lied to over and over about this not being a timeshare...Stay far away because you don’t need them especially if you have a good system of how you like to travel..Don’t let RCI ruin your life. They are LIARS.

Due to the pandemic, we could not travel for most of 2020 and beginning of 2021. Even today, travel is very unstable. It would have been nice to receive an extension so that we could use our travel weeks that were deposited in late 2019. Also, most of the best resorts are located in Mexico, which has been more and more volatile. Based on these issues, it is not worth depositing your week with this company.

I like everyone had to cancel my Trip due to Covid and lost about $1500. I have been trying to re-book for next year. My home resort had one week booked directly through them and I had to book one with with RCI. Instead of being compassionate about people loosing out on bookings during covid, RCI went with Price gouging instead. They changed their rules and are making customers pay and an exchange fee to transfer to their own resort?

I have spoken with 4 representatives from RCI. All were very rude. I am trying to get back the money I gave to them for a vacation that got cancelled due to Covid. I paid $1209 and they only returned $649. In order to use this balance, RCI said I had to travel by September which I could not do. They then cancelled the balance right off my account. I would never recommend doing business with them.

We were on vacation in Punta Cana with our three children and were offered this membership. It seemed great so we bought it. Omg, what a waste of time (6 hours) and money. We came home and tried to book and discovered most of the hotels are meant for families of four. So we call them and ask for help and they advise me to put my young children (3, 4 and 10 months) in a separate room. I was in total shock. I asked them if they would put their babies in a separate room and they just told me it's my only option. Also at the hotel, they told us, all inclusive fee is about $53/person. Lies. We calculate on the website and were at over $5000 for all inclusive in Mexico. They have very poor communication and basically just want your money. Once you give it to them, there is no one to help you. Save yourself the headache, don't sign up for this nonsense, especially if your family is bigger than 4.

I just spent nearly 3 hours with 7 different agents, each with less language ability and knowledge! To the point, I was told that my cruise package from during the COVID period of time expired in March 2021 and that if “I” had called them, it could have been used. No letter, no e-Mails, no texts, no warnings that “I” had to take action because they are short staffed and they could not have informed their millions of customers. I guess RCI thinks that all of their “millions” of customer should have known (telepathically of course). Plus, I have 24-48 hours to book a resort or lose it too. My last “luxury resort” in Palm Springs had no housekeepers, no room service, no breakfast, no bar and the beds and sofas were so bad that we drove to a nearby Target and bought cushioned bed toppers to get by. And Kathleen M., don't even bother with your disingenuous boilerplate response! No more RCI for me!!!

So I did spend hours to understand how this complex system works but still unsure and regret to put my feet into something so COMPLEX. I wanted a membership so I can RELAX but this is so stressful and fear of the unknown gets to you. So, firstly when you call the advisor they are highly disinterested and misinformed, this adds to frustration in addition to the fact that your hard money is stuck. Secondly, their terms and conditions are with a lot of 'ifs' and 'buts' that gives you shocker every time you want to take the courage to use YOUR own points & book a holiday. With the amount of money you have invested in this membership, you could have easily used a lot less money to book holidays if done on your own. And to that add the STRESS to book a holiday. This whole thing is so suicidal and you can't even step out of it because the policy is such that gets you SUCKED into the wormhole.

If you like vacations and travel, stay away from this time-sharing company! I have RCI membership since 2017 and cannot use their service even ONCE. Every single day, I am regretful why I signed a contract with Vitality Assurance, a vacation owner company offering RCI. A contract that there is "no way" to cancel it for 10 years!

I would recommend NOT to use RCI Cruise & Travel! We had booked our cruise over a 1 1/2 years ago and a vacation resort stay. Due to the global pandemic the cruise was cancelled. We were sent information from the cruise line to rebook the cruise with the cruise line, but nothing from the travel company. BUT the hotel we were not able to rebook because we didn’t purchase the insurance. I called to inquire back in June 2020 and was told that because we didn’t take insurance there was nothing they could do.!!! I was told to contact the resort to see if there was something they could do.

If you are a member of RCI timeshare (Global Travel) beware of reservations overseas during these covid times. They are profiting under the circumstances of keeping your fees (the exchange fee and guest fees) associated with your reservation cancelation. The destination country may not be closed at this time, which is a requirement to a refund) but the hoops you need to go thru makes it very difficult to comply to enter the country during these times to enjoy a vacation. Furthermore, RCI will make a exception (if you complain) to credit you the exchange fee if you rebook another vacation within 2 months. Don't you love stipulations. And I just love how you can't get a word in edgewise to voice your disbelief or unhappiness with a supervisor or management. Thank you so much RCI.

I bought this timeshare in 2015. I tried to cancel my contract within that month but I been told and ensure not to because first, I can't do it. Second I will be happy with RCI in future. Now it's been 7 years and I still regret every single day and say to myself "Why did I sign up with RCI, why??" I have so many reasons for my regrets. Their points are expensive, I have to use my points plus additional fees, resorts we get they are low rating and out of the city etc. Without RCI contract I can get hotel/resorts anywhere with so many cheap options. But RCI just took that flexibility from me:_(. Sometimes feel like crying, I could have spend that money on my family maintenances.

I think that the week bookings in RCI are too expensive. The quality of the resorts are not very high and only for the booking fee that you pay to RCI you can get the same quality without be in RCI and own your main resort. I have paid a lot of money to get the access to my main resort and additional you have to pay a lot of money to RCI to get a middle to low level resort.

We were treated very kindly and professionally by Kathleen M. She took control of the situation and went above and beyond to help us out. Thank you so much Kathleen for your consideration and help in rectifying the issues we had previously unresolved on other attempts. You are awesome.

So RCI called me to offer me a Great Deal on a Vacation Certificate Package. If we paid $1900 we got 1 week in a Resort (we used it for Hawaii- but that cost an additional $1400- same price as online) AND a Cruise. Well the Cruise has been rebooked 5 Yes 5 Times. We were cancelled and rescheduled due to Covid. We were all set to Cruise on 10-17-21 to the Eastern Caribbean on Carnival Freedom. They just deleted our Cruise. I have airfare & paid an additional $1034 to get a balcony room. Our Cruise was on Carnival's site and we had uploaded some of our information. I went in to pay for excursions and gratuities and our Cruise is just Gone. Still trying to get my money back - oh and the certificate is expired so they say too bad on that. SO WRONG!!!! RIP OFF SCAM ARTISTS!!!!

I have had an RCI membership for about 20 years. We have been saving our points in order to have a family reunion. Now they are telling me that in order to keep the two years points we have saved through the end of 2021, we need to pay for one year fee plus $36 and change because "they automatically carry over 1 year's points" but you need to pay for it. Admittedly, my membership expired; I have no problem paying for the time between expiration and now.

In June I purchased from RCI a vacation for my husband's birthday. He booked 3 tee times to play golf. The cost was a whopping $917 (non-refundable). A few days before the trip we saw that a major hurricane Ida was to enter the Gulf. In checking the Miramar Beach weather, it was evident that they were expecting severe thunderstorms. We decided to ask for an accommodation of either a refund, change of date or even a credit due to the fact that the first 4 days would be bad weather. Forgot about the fact that subsequent to Ida's landfall the are was included in several storm watches and warnings. They have blatantly refused to make any accommodations because they weren't forced to close!. No integrity, bad customer service. They should not be affiliated with RCI who is selling their product!

We are to have someone assist us with our timeshare cancellation. We have been misled by this company and in doing our research, we have discovered we are not alone in this fight. FantaSea has lied to us from the moment we listened to the presentation. We have paid so much money to this company. My husband is retired and it is impossible to keep up with the maintenance fees. We weren't advised that they would go up so much. It is also becoming difficult to travel physically.

Not surprised the reviews for RCI are so bad. I have been a member since 2011. I was always able to search any date no matter the points I had left. I have 27 points and they expire January 2022. I am thinking of paying to extend expiration date, but RCI system will not let me search PAST January 31, 2022 because that's when points expire. Why? Why would I pay AHEAD if I don't know if there is a place we want to go to at our particular time frame? We have kids. Those with kids can't just pick up and go. We can only go next June or July, but looking for a specific place. I am not going to pay and then search, only to find out where we want to go is not even available. I called about this early in the week and the Rep said I should be able to do this and I'll get a call back because it's likely a glitch.

I spoke at length with a representative of RCI. I booked 5 weeks in Madeira Island for December 2021 until February 2022. I spoke to representative about having to arrange flights for this and it was recorded. It took me a couple of days for the travel agent to get back to me saying that flights were unavailable due to covid. I then called RCI to cancel the 5 weeks. During conversation with representative I asked about insurance and was advised to take it out. I did and paid extra for that. When I went to cancel the exchanges I was informed that they would be keeping 50% of the fees (All 5 weeks was a lot for me to lose) that the insurance I took out was only for the Trading Power.

We are writing to discuss our options with getting out of our FantaSea timeshare ownership. We have gone down several avenues to get some type of relief. We have reached out to them and have gotten the run around. We aren’t sure where to turn from here. For a company to prey on people is sad. They do not advise of the maintenance fees increasing steadily. We can never use this as we were promised. It was all rainbows and butterflies during the presentation but what we actually got is nothing short of disaster.

Updated on 08/18/2021: Instead of reaching out by phone to talk about the review and complaint they are not acknowledging they want it in private and they are not responding as they should. They wasting people’s time. I have no no time to keep on writing review or email.

I've been with RCI for 15 years and have had terrible customer service throughout. I see their overall review rating is 1.5 stars so there is nothing I can say that hasn't already been said. Someone keeps responding to the poor reviews asking people to contact them via email to address the concerns, however, clearly this makes zero difference. The last straw...charging the full yearly fee for membership during global pandemic lockdown. Shameless. Unacceptable.

We'd been members of RCI for over 25 years. We purchased timeshares when we were young and stupid and got duped into the sale. We found we could not easily trade our week for the same value or timeframe we wanted. Then RCI downgraded the value of our unit so that made it nearly impossible to trade. The maintenance fees kept going up. After a few years we were able to get rid of both timeshares.

RCI really needs to work on communication amongst their own staff and the resorts they are servicing. The right hand doesn't know what the left hand is doing...in the same room! I booked a vacation to Sedona Pines and made sure the lady from RCI notated that it was a service animal (because I have one). The damn woman put PET! RCI, according to ADA guidelines, service animals are medical equipment, not pets! Learn the laws. Secondly, RCI never send me a confirmation email after I requested a "free" upgrade to 2 room suite because we were "platinum" members.

During my vacations they offered me this credit card but it was pitched as a 2k loan, not a credit card. The application got rejected, in the rejection paper it said that if I wanted to try and continue with the application I should call a number, else nothing needed to be done. I didn't continue with the application and forgot about it. A few weeks later I got the credit card in the mail, I didn't even know why I was receiving it so I thought it was a mistake and just threw it away without even activate it. Later I started to get bills for around $40 every month, I called to explain everything and they told me that the account was closed and that I didn't have to pay for the bills. That was about a year ago and I still getting the bills which continue to increase every month, I have tried calling them but they just put me on hold for hours with no resolution. Do not open an account with RCI.

I normally don't write negative reviews, but I feel like there needs to be warning before committing to using RCI. After spending 1.5hrs hour on hold with RCI to look into booking a trip, I was connected with a very nice representative who help me find the right trip for us (what I thought was the right trip at least). I was able to book a 3 night stay at the Dreams Resort in Costa Rica for 3 people for 2400 points plus a $150 reservation fee. (Another option in Costa Rica for 3 people on the same days was only 1200 points- just for reference of how much more this trip was.)

You buy the certificate for two and then they got you! Their website says starting from no additional charge with your certificate. You click on that and it says zero dollars for inside room BUT when you select the cruise there are NO rooms for ZERO dollars. So you get to pay more to book. Wow it’s on their website! They say it is a glitch in the system. So honor what your website states! Run as fast as you can!!!

I purchased RCI travel package and like other reviews when it came time to book they said certificate expired! Seems I am not the only one! We were told we needed to book resort stay and I said we did not know our schedule was advised just to book and if necessary we could change dates. We did and now I cannot make adj to the dates because we did not buy the insurance for 99.00? We paid in good faith and trusted RCI and we were scammed. When I asked to speak to a supervisor they refused to connect me. I cannot let this go since we will lose everything we paid. I just want a refund.

I spent almost 2 hours on hold and STILL never got through to anyone! I finally hung up. I only want to know if I have to "book by" or "travel by" 12/31/2021 but of course like every other website, it's friggin useless and doesn't tell you. Complete **.

I purchased a travel package through RCI which included multiple cruise certificates. Due to the pandemic, all cruises lines were shut down for safety concerns and I was not able to use the certificates. I was promised that once everything reopened I would be able to use my certificates. Well, I recently called RCI to book my cruises and I was told that my certificates had expired and it was nothing they could do to honor my certificates.

Updated on 06/24/2021: RCI called and extended my cruise package, worked with Meredith and she arranged cabins so we are across from each other. Meredith was very knowledgeable even counting steps to elevator because we will be 90 and our daughter 70. Happy with results. Thank You.

My family has owned shares for several years through my father. He had a lot of credits saved and booked a vacation for the whole extended family to California a couple of weeks ago. We all got work off and made plans. Today, he got a message saying "due to COVID" they canceled our reservation. He called the resort and they said they were completely open, but RCI overbooked by 17 reservations! He called RCI back and was told that it was a health crisis and they couldn't avoid it. He asked them why they took his money two weeks ago, knowing about COVID when he paid. (California opened up today, June 15, 2021, so it's a moot point anyway.)

We all just finished the worst year ever. No one could travel and borders were closed. My membership fee was paid up until 7/2020. RCI had use of my funds for the first half of 2020 however they could not deliver a product because everything was shut down. I did not receive a renewal notice like I have in the past. RCI just ignored all its customers. The very least they could have done was give a 6 month credit. No, they are to unscrupulous to do that. Instead, they just cancelled memberships and voided out thousands of dollars in weeks trading power. If anyone starts a Class Action suit, let me know, because as far as I am concerned they just stole thousands and thousands of dollars from their members.

I called your customer service number today 06/11/2021 and spoke to an uneducated representative who has no sense of understanding and is not very helpful. I called to book a vacation for my family and was transferred to the uneducated representative that works for RCI. She had such a mean voice and was very demanding on collecting my money without trying to understand me or help me figure out how we can get this resolved. She kept demanding fees and didn't have a proper explanation when trying to ask questions. She kept repeating the same thing over and over and speaking over my voice, which made no sense and was no help. When asked to speak to a manager it took over 10 minutes and when she finally asked for a manager it was even worse.

After RCI responded to my article we were able to resolve the issue of the package. They notified me several times they were looking into my complaint. Thank you for your attention and reaching out to us to resolve this issue.

January 2021 I attended a timeshare presentation & was told it’d be no more than 2hrs but lasted 3. I declined the timeshare multiple times to sales rep Greg ** due to the fact that I’d just had a recent bankruptcy 10/2020 Greg & manager Tiffany ** preyed on my need to create a better financial future for my son & assured me the timeshare would assist me in rebuilding my credit after a bankruptcy. Greg shared his experience w/ his bankruptcy & timeshare to fraudulently & unethically lure me into signing the contract. Greg & Tiffany also claimed that if I didn’t act that very day that I wouldn’t receive the RCI package.

I have been an RCI member since 1981 or '82. I now own 3 timeshare weeks. I joined the Platinum level and also points so I'd have better trading power. In March, 2021, I reserved a week at Vista Mirage in Palm Springs for May 16-23. Today I got a call and email cancelling it and offering me 5 days in Indio (no, thanks) or a week in Club Trinidad, where I have stayed. It is still very dated and a bit run down. I'm forced to take it or my guest coming from Dallas and I will lose out on our flights, possibly car rental, tramway tickets, golf reservations and more. I think demand is so great RCI got more money renting the room (and many others) than they would keeping their bargain with me. I will spread the word. Anne **

I purchased a cruise package in June 2019. The intent was to travel in 2021. My whole family got COVID and with everything shutting down, the last thing we ever considered was being stuck in a cruise ship. I just recently called the hotline and they said it expired in Dec. 2020. I asked the representative did they really think that anyone would want to travel or plan on traveling with all of the major destinations being on a level 4 travel advisory. He said he understands but nothing he can do. So now, $2400 is gone just like that because I am supposed to predict the direction that this pandemic is going in and schedule a cruise not knowing what will happen.

We have been RCI members for 20 years and platinum members for part of this. We were not able to use our points with RCI for 3 regular trips (15 months and counting) because of destinations being shut down. We tried to book a few local trips either for a few days or a week and nothing was available for this either. We received our bill for renewal or membership, platinum membership renewal and points extension. I called and spoke with them about this and also wrote a email to their feedback department. No response from the email yet. When I spoke with a manager, he told me that they were not extending points and if I wanted them extended I would have to pay for this. After a discussion, he offered a 25% discount for the points extension.

UPDATED 4/27/2021: I need to know what unit number and the week for my timeshare. So I’m looking to possibly sell it so I need to sit formation for the company. I’m with Fantasea resort La Samana in Nj. They are requesting this for their records

We booked through RCI for the first time for hotel accommodations and have been greatly disappointed. We booked for a family stay to support our sons during an out of state tournament. Unfortunately, the tournament was rescheduled at the beginning of the week due to statewide Covid restrictions. We promptly called to have the reservation moved to the following week. We were told that they could not and it was up to the hotel. So we called the hotel and they said it was acceptable and they saw no problem with it. The representative from the hotel said the agency (RCI) would just need to change the dates and the rep gave us his name in case we needed it.

We have been RCI cruise and resorts members for several years. When the pandemic broke out I called RCI for a refund or an extension-being in Canada we are forbidden by our government to travel or cruise at this time. Basically I was given the runaround and after 3 hours of several calls when asking for MY money back that I had earned and worked for - was told if they gave me mine back - they’d have to give everybody their money back.

We purchased a vacation through RCI. We booked our trip last year, but then COVID hit and we pushed it back. When the later date loomed, COVID numbers were still too high and we were told that due to the pandemic we could reschedule without worrying about the trip expiring. We now get calls multiple times per week asking us to spend more money to book more trips. We were told that our package expired, BUT if we spend more, we'll get another trip on top of the one we already paid for. We were assured that because of the pandemic we could book our trip at a later time. They are not honoring that promise and continue to harass us for more money. We've also been hung up on twice when it becomes apparent that we have no intention of spending more money on their company without having experienced at least one vacation first.

Wow RCI. I have been with you for over 25 years. It was one thing to never be able to book what I wanted, when I wanted...but I continue to pay the maintenance fees and taxes. Now that the world is in a pandemic, I have twice had to pay hundreds of dollars just to move my saved up points to another month. (Charges go up month by month.) Be wary my friends - this is NOT a timeshare company I would recommend. So very disappointed in their customer service. They are quick to offer you the world when they want to sell you a timeshare, and then charge money during a pandemic?

RCI is into a business of stealing money from naive travelers. I booked a resort through them and I had a family emergency so I had to cancel my trip. They refused to refund my money for the portions of future unused days. They stole my $2K. The customer service agent (?christy/Christina) that I spoke was horrible, so unsympathetic and rude. She raised her voice multiple times while I was having a conversation with her! She was absolutely horrible and should not have that job with her temper! This a horrible company and I will never use them for my travel plans in the future!!!

I have been with RCI for over a decade. We had to cancel our Florida vacation last March break due to covid and immediately extend our deposit by a year. A year later the Canadian border is still closed and we are unable to travel. My spouse is even under threat of termination if we do. Our deposit is expiring again as well as other future deposits so we have to either extend or combine again to keep them. RCI is offering no special rates or offers to do this and their agents (presumably under management direction) will not budge to help. REALLY disappointed in RCI.

My husband and I did a trial timeshare with 30,000 points. We made a monthly payment for a year before being able to use our points. We spent about a thousand dollars. We booked a 4 night vacation that we had to cancel because of Covid. The company was good at helping us purchase insurance to be able to cancel and get all points back.They also extended our trial another year due to Covid. We also did get a refund on the booking fee. (Yes, there is an additional fee to use your points to book a vacation!)

I booked a vacation with RCI Travel only to find out after purchasing my flight the location is on the US State Departments do not fly list for US Citizens. They never informed me of this. When I attempted to switch to a new location I was given the runaround placed on hold for more than 3 hours with no assistance. Then when I contacted RCI I learn they aren't even the same company. RCI Travel is a 3rd party that preys on customers who have RCI properties. This is unforgivable. At a time when Travel so limited they take advantage of innocent people.

Had to rebook reservation 3 times because of covid restrictions in my state. Every time was and increase in points and dollars then when I get to resort the booking clearly states maximum occupancy 4/4 private. There is one bed and one pull out couch. Nothing in the reservation states that privacy in 4 actually means privacy for two (2). Instant upcharge of 350$ for the week. Even though only 3 people went. Went round and round with two very incapable customer service reps and get absolutely nowhere. Would not recommend this company to ANYONE PERIOD.

I'm shocked. This company is charging to extend vacation weeks that are impossible to use under current pandemic conditions worldwide! I stand to lose 2 premium weeks expiring in May 2021, unless I want to pay $$$ which only extends them another 12-24 months. Why should anyone have to pay for an extension under the current conditions we are all living with? I also have 2 other weeks expiring by Oct 2021.

I've been with RCI for 6 years. Their handling of covid and their response to queries has been beyond the pale. As stated by many others there are constant charges to keep what you already paid for. First you pay your resort to transfer a week to RCI. If you're lucky enough to find a resort/hotel that meets your needs then you pay RCI a fee to use it. At this point you're already at almost $300 extra if everthing goes right. Then you have to worry about housekeeping fees and daily resort fees. If you try to book an all inclusive good luck. You can pay less at almost any travel site as they jack the daily all inclusive fee way up. What a scam.

I am highly disappointed in both Wyndham and RCI resorts. We pay a monthly maintenance fee and monthly loan/mortgage fee only to still have to pay for everything upon traveling. Food, parking, resort fees, exchange feel, housekeeping fees etc. etc. etc. We were under the impression that if we wanted to go somewhere that was not offered by Wyndham to search the RCI affiliate, pay an exchange fee and book - which we did only to find out that there were still an astronomical amount of fees associated.

Bought a package with 2 cruises and a resort for a set price. Got an extra resort stay for paying package early. When COVID struck didn't make reservations as fast as I would have. When I went online to check account found I had missed deadline to book one of the cruises. They refused to re-instate it. Happened again with a resort week's stay. I paid for these. There should have been some waiver for COVID. They offered NOTHING!!

Had a great business/pleasure trip to Vegas this weekend. Got caught up by a scammy salesman, but what the heck $200 to have a sketchy salesperson chew my ear off why not??? Anyway I spent 3 hours listening to the sales pitch, and walking around. Didn't mind its free food and coffee. They got so desperate that the "Manager" offered $194 down, and $11,000 total for the property. Nope???? Sorry worked in Real Estate before as a Assistant Property Manager and can't stand timeshares. They're a waste of money that only depreciate and are a flat out scam. I travel too much and have to deal with sketchy sales pitches all the time. Nothing new.

Won't recommend anyone these **. They won't refund your reservation fees if visiting county close borders or change quarantine policy. They will try to rip you off more by selling insurance, other packages. Beware rip off.

With all of the travel restrictions this last year to not come up with a policy to extend points and offer to everyone is crazy. We pay our annual fee and are not able to use the service should be considered for allowing extensions to all members. I will be recommending to property members to find a different choice for managing points as this company does not show it cares about its members.

Due to the worldwide pandemic, state and country lock downs, along with the recommendations of the CDC and state health authority, we are unable to safely travel. Fourteen-day quarantines are mandatory whether you are travelling to or returning from so called vacations; let alone restaurants and local attractions, among other things, are all closed. We were shocked to learn RCI will not and could not extend our expiring credits. We understand covid came upon all of us rapidly and has been deadly for many. Because of that, many reputable companies have changed their policies to accommodate their patrons, RCI is not one of them.

My fiance and I were set to get married on the 9th of January but we now have to cancel everything because no gatherings are allowed as per the presidents speech. Added to that both my fiancé and I are Healthcare workers so we have been called back to work due to this crisis that south africa is facing. The problem is that we have booked part of our honeymoon holiday at Riviera suites in Cape Town through RCI which was booked from the 15th to the 22nd of January 2021. We now have to cancel this as we had to call off the wedding and also return to work but they are refusing to change our booking dates or give us a refund as we have less than 21 days until our booking date. We don't mind rebooking with them.. They can keep the money as long as they able to rebook us but they simply refuse and are unwilling to change anything for us. They are being completely unreasonable considering that we are in the middle of a pandemic..

I have been an RCI member since 2009, owning multiple properties that are managed by them. I have had my issues with them, but lack of empathy due to the loss of travel from COVID-19/Corona Virus has to be a new low for RCI. Where many members are unable to leave their states/countries to travel due to restrictions, it is shameful that this company is more concerned about earning money than the welfare of their customers. I understand resorts/hotels are open, because their livelihood depends on it, but if customers are unable to leave their room/resort due to restrictions, it doesn't really make sense to travel. Now, when RCI can easily just push a button to extend the points, which don't cost them anything, they choose, instead, to increase prices/fees to extend or combine deposits is not just shameful but disgraceful. They should be ashamed of themselves for not making an exception like so many other hotel reward programs are doing.

I am so disappointed with RCI that claims to be a family friendly company that does not recognize that because of Covid, families are not being to travel without putting their loved ones in jeopardy. The CDC has closed down states and activities. Yet RCI will not work with us to rebook next year when things should be better. Sad that this company puts money over people's welfare. I guess this goes along with Covid, 2021 the year that showed people and companies' true colors. It’s not how you treat a person when times are good. It is when things are difficult. As I see it RCI is showing myself and others how they feel about us as customers.

We had a weeks timeshare and went to a presentation that said they were working with RCI and we could purchase another one and use the points for Airfare, Cruises, Hotels and other travel. IT WAS ALL A LIE! You can't. I've contacted RCI and they've told me just take my timeshare away from RCI and just go the week I paid for at the resort. I've tried contacting the resort and no one will get back to me. (It's been awhile) Then I get a phone call telling me I can visit another resort and they will explain how to use RCI for travel. I show up....A SET UP! They told me what I purchased was worthless and that if I purchased THEIR timeshare it would give me more leverage.

I am a Sapphire member and had booked thru RCI for our family vacation this December 6-11 in San Diego, California. 2 days before the said date city of California issued a “stay home order“ for 3weeks or so, meaning nobody can travel to there state or if we will just be quarantined for 14 days in our hotel. We called them a week before the date of our vacation to cancel based on what we heard in the news about California that it’s not safe to go, but RCI said we cannot cancel anymore since policy is only within 24hrs from booking.

RCI is terrible. We purchased a week in Orlando for Jan 2021 and had to cancel due to Covid. Being Canadian we can’t travel without having to quarantine for 2 weeks on return to Canada and that’s not possible for us so we opted to cancel. We fought for 6 months to get a credit that RCI neglected to tell me would only be good until March and had to be used by April.

I am very disappointed that RCI are charging me and many members for extending of deposit because we cannot travel because of COVID-19/Corona Virus restriction/travel bans. They should be ashamed of themselves for not making an exception like so many other hotel reward programs are doing, including their partner Hilton Grand Vacations, who are extending points into 2021 FOR FREE and regardless of whether they are going to expire or not. These are not normal times so RCI should not act as if enforcing their policies right now are normal things to do. Why should they charge and it's no one's fault but due to worldwide pandemic!

Once again RCI disappoints. Covid caused our resort to close many of their activities including the pools and fitness center. We asked for a cancellation and refund and they absolutely refused. Their policy is no refunds on reservations even during Covid. They offered to allow me to make a different reservation but our IHG points were expiring and we had none to use for the future reservation. I waited for more than half an hour to speak with a supervisor and when he finally got on the phone, he was curt and unsympathetic. Terrible service and horrible policy make this company a HUGE disappointment. We won’t be reserving with them again. This was our second lousy encounter with them. That’s enough.

A representative (Kathleen) from RCI was able to reinstate my lost trading power and extend it until 12/31/21. I appreciate her quick response and I'm sorry this couldn't be resolved with the original customer rep I spoke with. Good job, RCI.

I had previously reviewed RCI and given them 1 star for good reason. Following my review they agreed, due to Covid, to refund my points and cash payment for a booking that obviously had to be cancelled. I am grateful to them for their consideration but it would be best if they had provided that resolution without my having to resort to a negative review.

I purchased RCI years ago and have been accumulating points to use for my retirement. Their program to use points for airline bookings and rental cars was the number one reason I joined, as I rarely book one of their resorts. I retired earlier this year and have almost 3 million RCI points... but when I went to book a flight, I was told this policy had changed as of the beginning of 2020 and that points could no longer be used for either flights or rental cars. Now, I am feeling totally scammed. If they were to change policy like this, they should have given their members amply notice and at least honored the points which had already been accumulated.

I have been an RCI member since 2015. Just like everyone else, we are adjusting to traveling during a global pandemic. We booked our trip from NJ to MA 2 months ago. MA has been a low risk state UNTIL TODAY. We were supposed to leave for our trip in 3 days but have to cancel because NJ requires you to quarantine for 2 weeks upon returning from a high risk state. Our jobs will require that we quarantine regardless of a negative COVID-19 test result. We cannot afford to take off an additional 2 weeks. I tried to explain this to the representative in hopes to get my points and $200 exchange fee back; however, the only solution I was given was to SPEND $129 to get a $200 credit. I pay a membership fee, use points, and pay a exchange fee whenever I book.

I'm a Hilton Grand Vacations owner and a transferred a large number of points to RCI for 2019. I couldn't use them so RCI said I could transfer them to 2020 for a fee, which I did. I was planning a few trips this year but when the Pandemic hit, most of the properties were closed until June/July. But the COVID-19 cases spiked around the country during this time so it wasn't possible to travel.

Update. RCI stood by their word and processed my request to restore my Deposit Trading Power to the maximum value available for the deposit.

Updated on 10/12/2021: I'm currently on the phone and due to covid I had to get my cruise changed several times and now there is covid rules, the locations were changed and because I am requesting a refund I forfeit my certificate. RIPOFF!!! No consideration at all, just want to take people money anyway they know how to take it. I paid for this to get cruise and resort and now that I request a refund I can't get a chance with this anymore. Crazy Thousands of dollars stolen.

What a mess they have made out of my account, after hours upon hours on the phone with over 10 different representatives, not one can figure out why my account is on hold. They go through staff so often every time I call I have to start over. They don't respond to emails or calls. I lost out on my resort stay in Los Cabos, and a second in Cancun because they won't respond! I can't access my cruises so I guess I lost those too! What a disaster this experience has been...never again RCI!