RCI Reviews

I been a member of RCI for nearly 40 years, they were great then, a lot of resorts to choose and you can apply your points to any air travel, cruise or car rental. I am a platinum member just because when booking airfare I like to use the max of my points. Today I want to book a flight and to my dismay RCI have stop booking airfare using your points and the only partnership is with the hotels, using just 2000 points per stay. They say it was posted on the website. Well what about an email notification? I am very disappointed with this company and their lack of communication. I am seriously thinking of terminating my membership and renting the unit directly.

We had a vacation scheduled in May, but due to Covid 19, the resort closed and our vacation was cancelled by RCI. Our exchange was set to expire in June 2020, so it will expire in a few days. Unlike airlines, hotels, etc., RCI is still sticking to that it will expire, and that I must pay a large fee if I don't want it to expire. This is unacceptable in these times when all these other companies are being kind to their customers and allowing expirations to be extended. RCI is not kind, they are way outside of the curve! I agree with another reviewer, who apparently has had the same experience.

Like most people, my vacation was canceled due to the pandemic and in order to rebook, I was told to pay another membership fee. Why? This is lacks customer support and doesn't make sense! This is the worst company to deal with and I do not recommend them to anyone. Buyer beware! I have requested that my fees should be credited to use at a future date, but no, they want an additional fee! This company is a sham!

I had 2 separate one-week reservations (in March and June) and both were cancelled by RCI due to Covid-19. My points are scheduled to expired July 2020. I asked for an extension on my points and was denied. I have also asked for a refund on my exchange fee which is $239 each and was denied. They will only give me credit for another exchange and are making me pay a fee to extend my points beyond the July 2020. It is impossible to fit in 2 one-week vacations by July when everything still shut down. Absolutely unacceptable. I have been a member of RCI for over 20 years and this is how they treat their customers during a pandemic.

I been a member of RCI for 30 years, they were great then, a lot of resorts to choose and you can apply your points to any air travel, cruise or car rental. I am a platinum members just because when booking airfare I like to use the max of my points. Lately I want to book a flight and to my dismay RCI have stop booking airfare using your points, instead they advise me to use points in nightly hotel, when I tried to do that the site didnt exist. I am very disappointed with this company anymore. It is not worth it to just keep paying a yearly maintenance. I am thinking to stop my membership with them.

I've been a member of RCI since I've had my timeshare in Cabo San Lucas since 1997. I've never been hugely favorable of RCI due to ever increasing fees and fees for everything you do, but my latest experience in cancelling reservations and being held to their unfavorable policy that isn't being adjusted to accommodate plans beyond just a few months of the pandemic. Other companies (I'll use United Airlines in this case) have sent personal emails offering support and changes in policies that go until the end of 2020 and then committing to work with customers in rebooking vacations, waiving all fees in the process. RCI won't adjust and will charge me the full fee (not getting any credit to rebook into future).

Been a member before BECAUSE BOOKED 5 WEEKS FOR JUNE in Costa Rica which is closed till Nov, can't get a full refund. Offered me a coupon which I will never use by Dec. Going to switch my account to Interstate International. Bad policy, the supervisor was rude and uncaring.

I have been a Points member of RCI since 2009. We receive annual vacation points with RCI through a vacation package we purchased with H-10 Hotels, so we thought of it as a possible bonus to our vacation inventory - boy were we wrong!! Since 2009 we have booked maybe 6 or 7 vacations using their listing of resorts which is less than honest - we have had a negative experience with all but 1. The latest was an all inclusive in Mexico we booked in February which was cancelled March 23rd due to the COVID-19 Pandemic and border closing. First, understand that the booking fees to use points were $69.00 when we started in 2009 and are now $239.00 in addition to the points that are being used and if it is an all inclusive resort you must pay the all inclusive rate, still with all that we went ahead and did it because we had points expiring (which is another rip off).

RCI just notified me that my valuable RCI points are expiring on May 30, 2020. I contacted RCI re: an extension and they are charging members to extend their time which I think is shameful. They should waive the fees considering how much we pay for annual maintenance fees. I have been an owner for over 30 years and am appalled by their actions.

Advised by resort April 6th that they would not be open for our May 1st arrival. Contacted RCI for a refund on April 8th. Initially said they would hold $350 but would credit our credit card for the remaining $513.94. Credit card rec'd $493.94 on April 8. Called again on April 16, agent spoke to supervisor and I was advised that the remaining credit would be applied to my credit card. Rec'd additional credit of $20 on April 25. Called again on April 28, spoke to "Jasmine" and was advised that the remaining $350 credit to my credit card was in progress. "They" were now processing April 8 request so that I would have mine within the next 2 weeks.

We have been members for about 30 years with good results in the early years, but has turned sour to very bad the last 10 years. Last year we had decided that we no longer desired to travel any more due to age, and the additional costs and the inability to locate available resorts in the locations we would choose. So we decided not to renew our RCI membership. My last trip with RCI was in January of 2020. In speaking with the agents during this time, when they asked about renewal, I mentioned that I would not be renewing my membership and just use my week at the resort in the future. Nothing else was said. My membership lapsed January 31st of this year.

My booked week was cancelled due to the COVID-19 pandemic. I was told that in order to re-book my week I had to pay for another year's membership. I was told they would not re-book the week for me because my account had to be paid at the time of check-in. My week was for the beginning of April, my membership ended the last day of April. I could not have known that I wouldn't be able to use that week as planned and I couldn't re-book it before the end of April because everything was still in shutdown. They informed me that they had a credit of $239.00 and that I would have to re-book before six months past in order to preserve that credit, otherwise I would have had to pay another exchange/transfer fee. So no help from them, just a request for payment for another membership.

Was contacted by RCI. They did help navigate reservations. 3 stars for the rude and inconsiderate "Tiffany" original Customer Service Rep.

My points were expiring Jan 31, 2020. I had already paid to have them extended and paid the exchange fee for two rooms for a family spring break vacation March 27, 2020 - April 05, 2020. The state of Hawaii and California was shut down due to COVID-19. Both the hotel and airline canceled my stay and tickets. I called RCI and I was not given a refund for the two exchange fees I paid. I was only given until June 2020 to book my vacation or my credit would be lost. I also have to pay more money for my points to be extended. I feel that because this is a global epidemic that fee should have been waived and I should be entitled to a full refund. How can I book for a vacation for this year 2020 or the early months of 2021 if the whole world is still going through lockdowns and nonessential travel is not permitted.

I posted my initial review on this site without a large expectation of having this resolved to my satisfaction. Kathleen from RCI contacted me, and we have resolved the situation to a level that is very satisfactory to myself... I am very happy then to upgrade my star rating and my satisfaction with RCI in repairing this problem. Thank you Kathleen.

Larry

I had a 3/29/2020 vacation cancelled due to Covid 19. RCI put some of those points in an expiring points account indicating I have to use them by May 30, 2020 or pay to extend them. I called on 4/23 while we are still on a stay at home order they still insisted I had to vacation prior to 5/30/2020 or pay. So while all other companies in our country are trying to extend due dates and help people this company is not willing to do the right thing simply by allowing these points to go into the regular acct. By the way I did make a reservation for next year they refuse to use these point. I cannot vacation prior to the end of May if it is open because I am a nurse on a Covid 19 unit.

We had our vacation booked for April 24 - May 1st (with our expiry date of April 30th) with a resort through RCI. The resort had email/informed us of their closure due to COVID-19 and won't be re-opening until possibly June. I requested a cancellation request to RCI, which they returned our points to our account but now they want us to PAY for the extension!! This is not fair - we booked before our expiry date! They should extend it FREE to us since it is NOT OUR FAULT that the resort closed. They also have credited us the payment that we must book a new date by Oct 31st - they refuse to give us our money back! So what choice do we have other than pay for the extension?? They are NOT sympathetic to the current situation!! WE ARE NOT HAPPY!!

Kathleen provided the service that I've always received from RCI. In spite of the coronavirus problems she more than resolved my problem. Not only is RCI 5 star but Kathleen is one of the reasons they are a 5 star.

I have been a member with RCI since 2008, I have 8 points due to expire April 30, 2020, when I called RCI to inquire about my points I was informed that I could pay an additional $99.00 to extend my points for 1 year, and I also have a 1 week vacation scheduled for JULY 9, 2020, I was informed that I needed to wait until 30 days prior before my vacation date to see what is going on with COVID-19, or I could pay an additional Protection fee and it would protect my week and my money I paid for the exchange would be put on the books for credit.

I have been a member of the RCI timeshare vacation exchange for 10+ years, and upgraded to Silver in hopes of having better selection for exchanging. My week is to expire June 30th, I have been searching for a resort that would meet my expectations, which is challenging even with the upgrade of membership. With the Covid19 non travel ban I have several months (March, April and May, possibly June, who knows at this point) that I will not have available to me to book an exchange. So I contacted RCI and was told that my ONLY option was to pay the $99 extension fee, and that I should be happy because it was $125. This is ridiculous!

I used RCI Chat to see about getting an extension of my points that are expiring April 30. Only more money will make this happen. I have already paid my quarterly dues for my timeshare, and the Platinum membership fees to RCI. Now I need to pay more money to extend using my points for an undetermined time in the future. I am so frustrated by this. I feel like I would just be throwing money away with no guarantee that a month or 3 months or even 6 months would be enough time. Then the exchange fee..it's all about the money folks! Please review all the costs before you invest here. So disappointed with this company!

Trying to get through the phone tree and actually getting to the right people has always been a nightmare. I have been a member of RCI for over 10 years taking many cruises, trips, resorts and have purchased several different packages. Now with the virus, our cruise and our air flights need to be cancelled. After several conversations and talking with supervisor they can't find my account. I contacted the airline and they said they reimbursed our tickets in cash going directly to RCI. When I called RCI they not only said I don't have the money, they say I don't have an account with them. I am furious and very frustrated. I do not recommend doing business with them. I certainly won't in the future.

I have a vacation week expiring July 31st which obviously I will not be able to take. I figured due to covid19 they would extend it for at least 6 months with no charge. However not the case. I paid to have it extended 3 months but it looks like that won 't be long enough. It seems they have forgotten who pays their wages. Their policies should reflect the current situation most other travel companies are treating their clients more fairly.

After expressing my concerns on this site - and corresponding with Kathleen from Customer Care, we were able to resolve the issue. RCI has agreed to post a coupon to our account toward a future exchange fee. As we do plan to travel again once the Covid situation resolves, I consider this a satisfactory response. Thank you for working with us in a reasonable manner.

On February 20, 2020 we booked 2-2 units in Las Vegas to go on May 10th. I called to cancel today and they REFUSED to reimburse me the full amount stating that it was their cancellation policy that they keep almost half of my money ($700) to use/book by October 31st in which I explained that I will not travel at all this year. They wouldn't budge! This just shows you how much their clients mean to them, especially during this time of need and we could really use that money right now! We are not their priority. I'm so disgusted with them! Ever since we purchased this timeshare in 2013, it has been a nightmare! I repeat, DON'T PURCHASE RCI!!

I spoke with RCI and they agreed to extend my points to October so I could re-book the vacation at the same resort that cancelled all stays for May. I appreciate the ultimate cooperation, I just wish it did not take this complaint to be resolved. Thank you.

First of all, I never write bad reviews but I am so furious this one I must write. I have a timeshare that I exchanged with RCI that expires on July 31, 2020. I had a trip book in May that was automatically canceled due to the pandemic. When I called RCI, they said that they would give me a voucher for the booking fee but I will need to pay $99 to extend out the week that I exchanged. I was furious with this since I did everything correctly with booking and so many people are going through hard times I was surprised that there would be a fee charged!!! I asked for a supervisor (Tyler) and he said that was their policy. I asked if I was the only person complaining about this and he said yes which is a lie because when I checked I found this site with multiple complaints! At this point, I want to do everything possible to get off of RCI because this is not the way to do business in a time where so many people are suffering.

I had asked the previous worker to have a manager call me.... After a few hours they did and resolved everything. Listened to my calls from the past week and fixed everything.

I have a member of RCI for 40 years. While not overly happy with the services they provide, a recent experience has led me to write this review. I made an RCI Exchange for Las Vegas which would have started on March 27th in the middle of the CoronaVirus pandemic. Since we are in a shelter in place mode here in California, I called RCI for a refund of the exchange fee. I was told that RCI does not give out refunds for any reason. I think this is not the way we should all work with each other during this crisis.

We have been RCI members since the 80's. I recently (March 16th, 2020) booked a week vacation for my daughter, using points that expire on Apr. 30 this year. We have never missed a maintenance period and have maintained our membership with RCI - that's a lot of $$$ over almost 40 years. In any case, I paid the (outrageous) exchange fee of $335 and was charged an extra $125 for a 'guest certificate' for my daughter, even though her name is listed as an owner also on our paperwork. Less than a week later, the resort closed and cancelled our reservation due to COVID 19, saying to contact RCI for any refund. Cool...

My small group booked a Panama Canal cruise for Feb 2021. My sister and I have to cancel our trip as her husband has been affected the Covid 19 virus and there will be no travel for us. Norwegian Cruise Lines, whom the trip is booked with, offered us a full refund as we are well within the 120 days to cancel. But we were advised we have to contact RCI to actually cancel the booking.

We have resolved our issue with RCI and their affiliates. We are very pleased with their response and professionalism in solving this issue.

Almost 2 months ago I booked a Vacation with RCI from banking points from my Wyndham account. Biggest mistake I ever made. My points were use it or lose it by the end of March. I booked with RCI at a popular resort in Massanutten Ski Lodge. Fast forward to March 15th with the looming Corona Virus with a full grip on every known place possible. I called RCI to see if the resort I had booked had cancellations. They said they knew of none but told me to call the resort so I did. After calling the resort and being informed everything was pretty much closed I made the decision to call back and cancel. Now keep in mind mine points were use it or lose it as of the end March. When I reached RCI they asked why I wanted to cancel. I told them due to the corona Virus all was closed and no sense in going.

Happy to say that RCI will rectify the issue. They say I will get my trading credits back and my exchange fees paid will be put into a credit bank for future use. Thank you Kathleen at RCI.

Was going to take my mother to Mexico for first time at the end of March. Due to the coronavirus outbreak, cancelled plans because she's 83 years old. Called Fairfield, no problem; called Alaska Airlines, no problem. Called RCI... HUGE ** PROBLEM. Just spoke to Mike, who said that we can cancel but we will lose points and funds paid towards this vacation because we didn't purchase the protection plan back in December. Are you kidding me? EVERY OTHER HOTEL AND AIRLINES ARE ACCOMMODATING PEOPLE, BUT NOT RCI? HOW GREEDY ARE YOU??? And Mike - your nastiness because "you've been taking similar calls all day" is unacceptable. Get a new job.

The number of properties that RCI has available for exchanges has dwindled to less than half what we were originally shown when we purchased our timeshare over 17 years ago. How do I know this? Because we have recently attended time share presentations, and they showed us an old RCI catalog that was thick like a phone book. What RCI used to mail to our household was a property catalog maybe 3/4 of an inch thick- nowhere near the size that the timeshare salesperson presented.

I had the misfortune of attending a sales presentation at the Grandview today; a timeshare company in Las Vegas. The presentation was to last 90 minutes, but they extended it 3.5 hours. And the agent kept saying he was making it faster than normal. The experience was unprofessional & makes no financial sense. When you add up the cost one is smarter to rent a hotel in Vegas & not be locked into a contract with yearly expenses. If you want a timeshare buy it on the resale market. You will pay half or less because people want out. This is not an investment.

Updated on 03/06/2020: This is an update to my prior review. Only a day or two after submitting my one star review (less than one, but that's not an option), RCI claimed "on my review" that a resolution was in progress. It's a lie! They have in no way contacted me, made any changes to my account, nor resolved anything! I am undertaking a course of action for all those who were cheated by them. I'm not surprised that there are so many in my area.

I'll start by saying, my wife and I have been an RCI members since 1990. Since that time, we've traded our week numerous times for other locations and without incident, with one exception. Today (02/04/20), we traded our week for a vacation in Palm Springs, CA. When we received our confirmation, it read 'Thank you for protecting your vacation!'. However, we never chose the protection nor have we ever.

This company Distorted the product they sold us. They told us we could get a week. Even after another purchase, a $7,000 upgrade. We still could not get a week. We get about 2 days a year. We pay about $400 a month for only 2 days to vacation. This was supposed to be a more affordable way to vacation. The easier way to vacation. They were going to help us plan and help relieve the stress of planning vacations. But we spend hours on the phone just to get 2 days and half the time we can not get in where we want. Also, the units we have stayed at with RCI are not comparable to what you see at the presentation. And you pay extra for those.

I booked and paid for a vacation in PV mexico. A week after booked got a call and told we were unable to stay as hotel has a 1 in 4 rule. Was told there was a special department that worked with this. 4 days later when I call no one has been sent our case to handle. THey send me hotel names but not in PV. I am so disgusted with RCI PLane tickets have been bought and are nonrefundable. When I called today they told me it could be 3 weeks. So I am to wait for 3 weeks for a hotel that might not become available. You think they would take care of their loyal customers.

We have been members of RCI since 1989. The company was reasonably ok until Wyndham took over. Recently we had some unused points left over from 2018 which we found out that we will be charged $189 to extend them. We also had a full amount of unused points from 2019 and future points allocated for 2020. Our paid membership expires in 2021, however RCI gives themselves rights for two more years, so called membership term expiration which is 2023.

We’ve owned two weeks (now “Points”) with RCI since 1999 and have had many wonderful vacations with our trades. Since “Points” were initiated, our experience in finding places has deteriorated significantly. Example, calling well in advance, in Newport, there were NO availabilities over Thanksgiving 2019. We were there in 2018 managing to snag one of the last remaining spots; when we got there, the place was nearly empty! Looking for a spot in Portugal in September 2021, 21 months from now, and most places are down to one or two rooms left.

I've been a member of RCI since 1987 and have traveled all over the world using our timeshares in Maui, Kauai and Cape Cod for exchanges. That being said, the vast majority of our exchanges were places/dates that we had to settle for because that was all that was available on the RCI system. We got used to making sacrifices and settling for less than desirable resorts, locations and dates, as we were tied to school holiday periods and didn't have much flexibility in our travel dates.

I have been an RCI member since 2004 and have exchanged my week in many places like FL, Mexico, Rhode Island, Maine etc. My family loves staying in vacation ownership units because you have a full kitchen, washer/dryer, and amenities.

We have a timeshare with a major hotel brand and for the first time used RCI to make an exchange into the RCI resort network in Cancun, Mexico. Although the reservation process to use our points worked out well, the RCI exchange is just not worth it. First, there is an exorbitant fee to reserve the resort room. Second, we had to pay rates for an all inclusive daily rate. This was jacked up by the hotel for the holiday season and did not think much about it much as there was no option. However, after checking rates on Expedia and other websites, the same room was going for hotel room and all-inclusive, which was much less than our all-inclusive total for a week with over 2,000 points on top of it. RCI said we would get premium member service as if we were members of this resort club. Fine we thought used to the hotel brand timeshare that we are used to.

I have belonged to RCI for many many years. Before they got involved with Wyndham they actually were pretty good. Not so much anymore. The exchange fees are high, exchanges into certain resorts such as Disney are pretty much impossible to get especially the 2 br units, customer service reps are awful. Call 5 times you will get 5 different answers to the same question. Most of their resorts are no longer gold crown and the ones that manage to get the gold crown generally shouldn’t be gold crown to begin with.

As a RCI member, I tried to book several trips which included my week at Vacation Village in Florida. My week wasn't available, I tried to book a week at a resort in S/W Florida. I then tried the book 5 days in Dublin Ireland using my point and was told it wasn't available at the hotel I wanted. The hotel I was offered I would have to use 40,000 points. I checked the hotel online and I could get it cheaper on my own. I have 180,000+ points that I will expire on February 29, 2020 because RCI was unable to find me a resort. I paid about $250.00 to upgrade my membership hoping to get a resort in Florida with no luck on the search. I was told by Vacation Village, if I didn't have a RCI membership I would be able to book my 1st week at vacation village January 4th 2020.

My mother is a senior citizen and has has certainly earned the right to travel as much as she can while she still is able. She ended up in ICU in Dublin Ireland and I've tried to cancel her reservations for 2 very expensive rooms for her and family in London England which were booked via RCI Travel. RCI told me I had to call RCI Travel who told me that my mother had to call. I explained to the rep, whose name is Sunny, that she is in ICU. I understand that she is the member but what floored me was that neither person at RCI was willing to offer ANY solution. Really disappointed in the complete lack of care. My mother is now out of pocket $1200. She has been a member for many years.

RCI is not worth it. Membership fees are high and then when you go to use your points in exchange for your ownership week they charge a $239 exchange fee to use points when they already accepted ownership of your week to trade. During a recent stay in Sedona we found out we could have booked an Air BnB for less than the equivalent cost of our points and exchange fee costs for the property we booked. RCI said it was a gold crown resort but I would give it a two or three star rating. Very disappointed in their selection of properties that are available. Forget getting into places on the West Coast of Florida. They do seem to own half of Orlando though. Membership is up soon so rather than go through another year of this frustration we may just keep the property we own and use it on the specific week we own.

I have sat through the timeshare sales pitch a couple of times and normally it boils down to if you vacation a month or more every year it would actually benefit you. If you don't then it won't. With RCI it was a straight con all the way around. First 500 plus a month lowered to 188 a month over 84 months along with the Maintainance fees of over a thousand on the thing. Way more money than if you're staying at a place that's 150 a night every time you vacation. Also with the sales pitch, other companies say 90 minutes then it turns into 2 and a half hours, we were in there for almost 5 hours and they took us to an alternate location so we had to wait until the this shuttle that ran around the place could take us back. Other companies may do a good timeshare or sitting through their thing for a hundred bucks, but avoid RCI like the plague. They are the worst ones by far.

Make sure you double check every transaction. Last summer, they deducted an extra 77,000 points for a "dummy transaction" because they made an error on my reservation, putting it in a guest's name. It took multiple phone calls to have them remove the guest's name from the reservation (this was someone I had booked a unit for the year before). The way they fixed it was to book the "dummy reservation" and take out the extra points, but they never cancelled the erroneous guest reservation and refunded the points from that. Needless to say, the reservation was all messed up with the resort.

I tried to use my savings bucks to purchase 2 things for my upcoming g trip to an RCI resort but even though I ordered 30 days in advance one of the items had not been shipped 1 week before my date to leave so I cancelled the order with the agent after being transferred numerous times and spending over 45 min on the phone. That was Sept 26. After they tried to deliver it while I was on vacation it got returned unopened. Today I get a call that they will finally refund my money but also charge me a 10% restocking fee even though it was their fault and I never even opened or accepted the shipment. DO NOT PURCHASE ANYTHING WITH SAVING BUCKS unless you are sure you won't need to return it!

I’m RCI member and I tried to book several times through their website. Never finished my bookings because RCI prices are always much higher for RCI members than for general public. For example, I tried to book car rental on rci.com and got the cheapest member price for 4 days 375.31 for Corolla. However, on a major US travel site I actually booked for same dates and similar conditions for $181.62. There were plenty of similar cars on this site for the same price range. It’s two times cheaper than RCI offers to its members. Well…. I think RCI management thinks that members who paid thousands of dollars for timeshares and hundreds of dollars for RCI membership OK to pay double for other services from RCI. It’s a scam! I keep both booking screen prints if RCI would try to prove that I’m wrong.

Just came from a presentation for Wyndham. Wyndham staff wanted me to convert/exchange all my Shell Vacation Club points to Wyndham points. They told me that if I had Wyndham point I had almost 100 percent chance of getting RCI exchange locations. If I tried getting RCI exchange locations using my Shell Vacation points then my chance become very slim and limited. Apparently RCI gear their exchanges towards certain point holders and not others. So basically RCI is worthless to me. I have no desire to spend any more money with Shell or Wyndham. Looks like a big shake down. What are your thoughts?

I have owned timeshare in Vermont since 1984 and raised my family taking at least one exchange per year. We have been to the Caribbean, Europe, Florida, Mexico, Costa Rica, Colorado etc.etc. Staying in resort condominiums has saved us unmeasurable money but more importantly created memorable experiences for my family. Sure the fees have gone up but so has the cost to renting a hotel room. We feel that the $209 exchange fee for an entire week vacation is a great deal! Thank you RCI for the memories!

Just returned from a wonderful vacation in Newport RI. RCI set us up in a spacious 1 bedroom at the Newport Bay Club. Right in the middle of Newport Harbor with restaurants and shops nearby. The mansions were magnificent! Thanks RCI.

PLEASE BEWARE. RCI in Cancun MX. DO NOT give them any information about yourself. Back then or maybe even now still this company couldn’t find me an available all Inclusive for my family. After many attempts I finally stop payment. In the beginning me and my husband were threatened if we canceled the transaction and we only had a day left before we go home from vacation. This is why they ask you how long is your stay. I hate this company they took so much from me, mentally and financially.

RCI has increased exchange fees from $39 to $239 and there is no end in sight. This company should be avoided at all cost. They have no logical explanation for why the increases have been so great. They do it just because they can and there is no way the consumer can influence them, short of just not dong business with them, as I have done.

We recently purchased a vacation ownership product in NH and signed up to exchange our week through RCI. It’s amazing how many places we can travel! We just booked a trip to Orlando for next year and all we have to pay is an exchange fee.

My husband and I went to hotel Nashville for a getaway week. We knew that the resort was old but figured we could tolerate it. This resort is very run down. Almost everything had a layer of dust which I showed to management. He never sent anyone to clean it. The woodwork and chair rail look like it is at least 60 years old. We found our pots and pans in a linen closet by the bathroom? We could not go barefooted because our feet would get so dirty from the carpet. I am 5 foot tall and if I reached straight up I could touch the bottom of the towel rack. Yes it was that high. The showers were mounted on the right hand side of the tub, when you were facing it, which was strange and not exactly comfortable.

We booked a resort through RCI and requested a 2 bedroom unit. The resort gave us 2 one bedroom units instead which is an issue for a family travelling with 2 kids under three years old. At check in we requested them to change the shower liner because it was covered with black mold. There were bugs throughout the unit but those were never taken care of. The A/C and dishwasher did not work. We asked for fixes but they never happened.

"Hi Steve, I'm terribly sorry for all the frustration and confusion. It was just recently announced that we are now charging a $60 one time enrollment fee for new members so what you see online is the $99 (one year membership) plus $60 (enrollment fee). "

Never have I dealt with a company that made you work so hard to complete simple tasks, especially when you're trying to fix mistakes made on the company's part. Either their entire staff is incompetent, or they intently do not do what they say they're going to do just to make their customers miserable. My husband's father owns our timeshare. Over a decade ago his wife and co owner of the timeshare passed. It took YEARS before RCI finally listed my husband, the owner's son, as co owner in replace of his deceased wife. They made us sign papers and mail in 2-3 times because they kept losing it in the system and passed it off that we'd never called them about it before.

Called to check on cancellation due to Hurricane and the supervisor NO JOKE told me they didn't need to cancel at all, it was a courtesy. This is Hurricane Dorian we are talking about and a reservation in Hilton Head THE DAY it's supposed to hit. We were evacuated from Charleston, you can't fly there, you can't drive there. The state has declared a state of emergency. I cannot stand this company and wish we had never been gifted the timeshare. Disgusting response.

We decided to exchange our timeshare to Morrit's at Cayman Island. RCI does not have many GOOD properties to choose from. We wanted beach front which we did not get. The beach was full of seaweed, staff said it is like that all year. RCI was rude and all they care about is getting your money. Hidden fees from RCI and the exchange like daily tax resort fees, daily room clean fees and electricity not included. We had to fly back early to avoid the Dorian hurricane and RCI would not refund anything. Bottom line timeshares are a waste of money!! You can pick a nicer place to stay and cheaper.

I just recently became a member and already got all the “pleasure” to be there. It is awful, greedy company with very limited abilities offered to members, very high fees and very limited options to chose from. Shame. What is more important – they are out of touch with members completely. Just now, when the Hurricane Dorian, IV Category hurricane already declared, is coming towards Florida, when the Governor declared state of emergency all over entire state these people are kind of “monitoring” the situation (without any specialist for that purpose at all). And when asked – what to do with reservations for the resort on the Atlantic beach of Florida exactly for this holiday weekend – they said – "You may cancel and pay the fee because of that cancellation – that is the mandatory policy of RCI."

I purchased this program in two years ago and give RCI $2500. I had been a member of RCI since 1984 and believed they were trustworthy as my previous experiences had been good. The travel package, however, is a completely different story. They sell you on cruise and resort certificates. One, the resorts are very limited, mainly in Mexico. Two, you can purchase a cruise or a resort yourself for the same or less than what RCI will quote you. I was purchasing an Oceanic Cruise for $5899 with their "cruise certificate" only to discover I could purchase it directly from Oceanic for $5699. Great value!!!! The only way I got my money back was through savings dollars which was the money I gave them to start with. Stay away.

I have been trying to get my refund from a cruise I booked in January for June 2020 through RCI agency. NCL stated it would take up to 10 business days. Every time RCI calls them I have been on hold from 45 minutes to 2 hours plus. All I am told is to check with my bank. I was actually going to use part of the deposit to book a different cruise. I am also a travel agent and wanted to work with NCL directly. With such poor customer service I cannot even direct my clients to book a NCL cruise. I still do not have my refund and I keep getting conflicting information. This morning I was on hold over 2 hours to be told that the agent spoke with NCL and then he said he did not talk to them and he was frustrated because he was on hold for over 2 hours for me. He was from India and even raised his voice out of frustration.

We had RCI for 8 years and the past 3 years we could never find an available timeshare to exchange so we ended up cancelling our membership this past year. We were limited to travel dates during the kids school breaks so maybe a couple with no kids would find RCI useful but I doubt it.

It is virtually impossible to reserve a date on the exchange program. Prime locations in Maui, NYC, Calif ocean locations, etc never appear. It’s obvious someone buys up all prime locations. Am Screwed.

Booked our cruise 06/2019 for 07/31 - 08/03. Called numerous of times letting them know it was my husband's birthday while on the cruise. Mind you this was our first cruise ever. Was told that we was getting an onboard credit due to not doing in Cuba. Called to verify that numerous of times. The day of the cruise did not get the credit. No hot water in room. Sister's luggage was lost and no one knew it was my husband's birthday.

I bought a timeshare at a Sandos Resort Cabo San Lucas in 2015. RCI wined and dined me, but they never had ** to do with the Resort. They sent me an invoice for $242 and I paid it (dumb thing to do). I called them in 2017 and they said my points had expired, for $242 I could buy more points. What a ** show, don't ever buy a timeshare that has anything to do with these leaching, sorry, excuse for a business. Yours Truly, Chad **

Most of the properties on RCI are very outdated (dark red sofas, green carpet, dingy floral curtains type of places). And if you purchase insurance for a trip, don't expect to get a cent back. They still charge you for the exchange fee, any guest passes, and just return the week. My most recent vacation I booked at an all-inclusive resort, and it turns out the cost of exchange, plus the resort fees, totaled almost 50% higher than booking direct through the hotel! You may have some luck occasionally, but it's mostly a waste of money. I'd recommend to stay far away from this money trap.

I made a last minute reservation through online chat. The day before check-in the resort called to make sure I knew about the tornado and delayed check in saying they had informed my time share and that I should do an online search on the condition of the area. My daughter and I did online searching and saw some of the damages but the extent is not fully known. I called RCI and was told they were not informed by the resort and they refused to call the resort on my behalf. What should I do? If I don't go I lose my points and exchange fee. If I go I don't know what to expect. It's a long drive from New Jersey.

Just hung trying to book a vacation because their system was hung up and not moving. Customer service rep on the phone was very rude and not helpful in the least. Did not even want to be bothered. Isn't that their job to help the consumer? Why do we pay to belong to something and not be able to use it for anything? Their web site is the worst. Every time we try to book something it kicks us out.

I used to love the customer service and helpfulness of RCI. Recently, they have become the company you can not rely on! Do NOT book through RCI Travel! They said I had $1100 in travel money, made me pay upfront for my airline tickets, and only gave me back $500. They are not the same company they used to be. I used to use them for everything. Now when you call, you're calling another country, they hang up on you, won't let you speak to a manager, cancel your reservation without telling you, so you have to buy another package, and don't give you what they promise! I'm never using them again! I'd cancel the package right now, if I thought they wouldn't cancel the flights I paid for!

We have been members of RCI exchange for years. I have to say that all the years we were very happy with the service we received. Although last weekend we arrived to a resort late at night to find out that RCI didn't send our reservation to the resort. After few attempts to contact RCI we gave up. Thankfully I found printed confirmation and they were able to create new reservation. Today I called RCI and they said is nothing they can do because I should call them the day we arrived to resort and there is nothing they can do now. No compensation for time lost, and unnecessary stress, not even apology.

We have had a timeshare for 20+ years as a previous reviewer also mentioned. I would wholeheartedly second her observation that the properties are getting fewer and fewer. We have a RedWeek at Va. Beach, VA which is a hot property, but we still find ourselves many times unable to trade for anything decent in a place that we would want to visit. You know something is up when you search for Florida and can find only Orlando... There just aren't enough properties willing to deal with RCI anymore is the feeling I get. I also feel like there is sometimes some underhandedness for busy weeks like spring break and Christmas.

If I could give a minus star rating, I would. Unfortunately, at least one star has to be chosen. We were called in Nov 2018 with this "great" deal for $798, which provided 4 days, 3 nights to amazing beachfront resort properties in Orlando and Daytona. PLUS, 6 days and 5 nights in Grand Cayman. BUT WAIT, there's more! We also received 5 days and 4 nights at an all-inclusive resort in Cancun or Los Cabos. WHAT?! All that for $798?! Well sign me up! DON'T DO IT!!

Do NOT buy anything from them. They always have and will continue to hide fees, block you from your product you bought to sign up for another year of nothing on service, and truly are crooks. Give all timeshares to your ex-wife or ex-husband if you really hate them. They just sucks on every level.

After I booked the hotel, within half an hour due to some reason I wanted to change the hotel location. They didn't do anything about it and said it can't be undone. My money was deducted and nothing was done about it.

We've been members of RCI for probably 20+ years. We don't even use it half the time, because no one in our family can find semi-decent hotels to go to anymore. In probably the past 10 years we've really seen a decline in the properties you can choose from. Think... old outdated hotels. Our daughter booked a trip which is still FOUR months away, and after looking at other packages online realized that she would have to pay DOUBLE for her trip through RCI vs. cheaper packages that included her airfare. I spoke to them today, and out of the 225 dollars they charged on her card, they will give 89 dollars back to her. Because "if you exchange a week, and pay 225 dollars, you only have 24 hours to get that back". We've decided RCI is no longer worth the money, OR the value they provide. We'll be getting rid of them.

In the last couple of years we have experienced timeshare sales with Blue-Green, Diamond Resorts and Wyndham. As well as our own with Holiday Inn Club Vacations. One thing we hear the most is that RCI only offers 25% of its properties for exchange to other timeshares. And what was really bothersome on the sales pitch by Wyndham is they said the same. So if that is true who sees the remainder 75%? Who decides? From the reviews by the owners who are RCI members they do not seem to have much say.

I have my timeshare in the Poconos for thirty six years. The first 15 worked out well. Then all the rules changed. They wanted me to pay a few thousand dollars to switch to the point system. Although my week is considered prime time my exchange choices were not prime time. So for one week I have to pay maintenance. That's fine. Then you have to pay for a RCI subscription each year and other fees to trade. How much do they think I'm willing to pay for a one week vacation. I have since dropped out of my affiliation with RCI. Wyndem (wrong spelling) has purchased RCI and things became even worst. So now I pay my yearly maintenance fee and that's it. With all the other costs I don't pay I apply to a second vacation. Keep it simply.

The company did indeed reach out to me concerning the issue at hand. The lady i spoke with was very polite, and understanding. I couldn't be happier with how she handled the situation, made me feel like a valued costumer.

I'm absolutely disgusted by the service from this company. They lie, they refuse to return funds and points, and they employ reps who can't even count. I purchased the cancellation protection policy just for them to deny the return of my money AND points used to book a vacation. They literally told me that their Grace Period (of 24 hours) trumps their cancellation coverage. SERIOUSLY what is the point of this Protection Plan then? So, to recap, I PAID for the transaction, I PAID for cancellation Protection, and when I had to cancel, I was refused a refund. Where exactly is the honesty or Protection in that?!

Worst company because they offer 27 points and it is impossible to get 27 points. Instead you paid 2 years in advance (in my case 3 years in advance). They defend themselves by saying that there is not its fault, it is the resort fault when we receive the confirmation for the paid. In all my years with them, there is the same issue. We will cancel our membership and go with the beach resort, or go to a different resort as Marriott.

I purchased a vacation packages from RCI. I was sold a Cruise package for 2 regular cruise or one deluxe cruise and 1 weeks vacation rental. Price $3700.. this was a monthly payment plan for several months. I chose the deluxe Cruise and it cost me an additional $1800 in fees for booking to add my children and get a decent cabin only to get a decent stateroom (NOT EVEN an OCEAN View -- a Deluxe cruise was Royal Caribbean 7 day Caribbean cruise out of Port Canaveral).

Whatever you do, do not use RCI Travel to make your hotel reservations. They are completely useless when it comes to making changes to a reservation because of Airlines cancellations unless you took out their insurance. All the other organizations that I dealt with, because of the cancellations, were very helpful and were happy to make all the changes requested without hesitation. My advice, stay away from RCI Travel.

This timeshare is an absolutely horrible scam, they talk it up to way waaaay more than it is! DO NOT FALL FOR IT LIKE I DID! Such a waste of money! I feel absolutely misled & completely stolen from????

I attended a Sapphire Resorts presentation in Big Bear and had an extremely uncomfortable conversation with the manager/leader at the presentation, Kenny **. I came in with the documentation provided to me at a previous presentation in Las Vegas. This documentation was what I had purchased (a trip for 8 days/7 nights to try out the resorts before purchasing a timeshare).

I called RCI to schedule a vacation certificate I had deposited and found the resort I wanted. I found the resort and available week when I clicked on the specific vacation certificate on the RCI website. I called to make the reservation and reached an agent (Janet) who insisted the week at that resort was not available even though the website clearly showed that it was. I logged back in, thinking that maybe someone else had taken the week before I reached the agent. It still showed the week available, even though the agent said it wasn't. I requested a supervisor, waited a very long time, and eventually a supervisor (Chris) came to the phone. After wasting a great deal of time with him trying to get onto the same website, I eventually learned that the week was showing up as available, but not for the type of certificate I had for use. IF THIS IS THE CASE, WHY WOULD THE UNIT SHOW UP WHEN I CLICKED ON A SEARCH SPECIFICALLY FOR THAT CERTIFICATE.

This exact situation happened to myself and 3 other who were suppose to go on a cruise to Alaska this June. "We paid $200.00 a month to RCI that we were told was going for the cruise. After a year we finally got someone to get us our cruise. They needed $1665.00 plus $885.00 to pay for the cruise. They said the $200.00 per month was to be put on the preferred list, not the cruise. Had we known we could have gotten the tickets from Princess cruises for $1665.00. We called at least once a week and most of the time no one called us back. We will never use RCI again."

Poor attention to detail. Twice, my niece's name was spelled wrong, on her plane ticket. First her last name. Tickets had to be cancelled and now at the 12th hour her name is not fully spelled on the ticket. This trip was all connected to a cruise. Hello, possibly copy paste, people!

We paid $200.00 a month to RCI that we were told was going for the cruise. After a year we finally got someone to get us our cruise. They needed $1665.00 plus $885.00 to pay for the cruise. They said the $200.00 per month was to be put on the preferred list, not the cruise. Had we known we could have gotten the tickets from Princess cruises for $1665.00. We called at least once a week and most of the time no one called us back. We will never use RCI again.

We took a trip to Mayan Palace Riviera Vidanta Mexico in February 2019. After arriving late evening we just wanted to get to our room and relax our first of seven day stay. But we were greeted by a very persistent representative. The night didn't get any better because she lied, made promises she could not keep, promising a bottle of wine for each night that we were staying at the resort if we attended the presentation, that never happened. The bathroom I would rate at a two as well, I think they could have done a better cleaning of the shower.

This is a review of the sales presentation for RCI's Club 365. If you're not interested in buying, then don't attend the presentation. It's not worth your time of 1.5 hours. The good. After arriving early and meeting with an adviser, the presentation started on time and was fairly engaging. It ended after an hour. Met with a different adviser for about 15 minutes. He realized we weren't buying and quickly gave us our "gifts". There was no high pressures sales.

I trade my timeshare on RCI each year, so I not only pay an exorbitant annual maintenance fee to The Manhattan Club, but also the RCI $99 annual membership fee plus a $245 trade fee each time I book a trip. A few years ago, I was informed by RCI that my original 47,500 points were now valued at 60,700. Sounds great, right? Well, I actually don't use all those points every year, so I thought I could just let unused points expire. Instead, I discovered today that unused points automatically get rolled over into the next use year for a fee of $36. So it seems to me RCI increased my points so that it could get an extra $36 each year from me. I wish I could get out of this entire scam for good.

When I was told by RCI that I had $1200 sitting in my account that had to be used or I would lose it, I thought since we were thinking of a river cruise in 2020 this would be a good way to use it. When I was quoted a price for the cruise and an additional package for hotel discounts etc, after comparing prices with other cruise companies, it appeared to be a good deal. Because it appeared to be such a good deal I asked numerous times does this include the cruise and everything in the package.

We purchased our vacation points for $10,000. We were led to think that we could go anywhere at any time we wished. The problem is that there is no availability for the places you wish to go because the timeshare owners haven't 'deposited' their property in the exchange. You're basically waiting on them to make a place available. It's not already available, and first come first serve property owned by the resort. It's timeshare owners making it available when they wish to make it available. You are still dependent on timeshare owners, no matter how they dress up the 'point system'.

My mother was scammed into buying this. For 2600.00 she could get two cruises, a Hawaii resort stay, and 500.00 cash to use for the trips. The 500.00 cash is so hard to use, we were never able to claim it. What they don't tell you is NOTHING is free! I have calculated and my mom might have saved 1,000.00 on the cost of these trips. So in essence, she paid this company 1600.00 for shoddy service and complete frustration. You call for help and there is nothing they can do. They keep telling you to call the cruise line, you can't call the cruise line because they are your travel agent and they don't do anything for you.

Scammed into a Hasty decision, no way out it seems. They only care about taking your money then say, "Sucker, too bad. Nothing you can do about it." No way out. Sapphire Resorts, Jockey Club, Starpoint whatever you call yourselves...I say scammed.

RCI Promotions, RCI Timeshares, RCI, LLC. If you want to file a BBB complaint, their actual name is: The Registry Collection. PO Box 2099. Carmel, IN 46082 317-805-9349. My in-laws have a timeshare with them and suggested we call to ask about a promotion for us to go with them on a trip to Cancun Mexico. We booked a trip with RCI Promotions on 9/10/18 for a beautiful resort. They said that they could not finalize the trip with the resort until we were 3-month out and they said that someone would call us back near the first of January.

I was nicely informed about this great package and the fact they could do much better than a cruise I has already booked for 2020. After committing to purchase everything I realized I had been scammed too late. Unfortunately I left on an extended vacation and the time to rescind had passed even though I offered for them to keep the deposit. I was stuck paying the $146 a month for 18 months for vacations I did not really want. Their $2,900 vacation savings certificates offered no savings and are more than the normal cost at other websites. The "7 day cruise" is actually for very limited dates and cabin locations unless of course you pay a premium to upgrade.

RCI will call your house, make the package deal sound so grand, very accommodating, stay on the phone with you as long as you need, answer any questions and then after you purchase the package deal for $2000 that's when everything changes. You can no longer get in touch with who you need to get in touch with, the reps are no longer so nice, the package deals have costs associated with the more beautiful resorts and you have to pay all of these fees on top of the $2000 you already paid for the package deal. Very manipulative company and fraudulent.

In October 2018 my wife contacted RCI agent James ** to book our next family cruise in Royal Caribbean for March 17-24 2019 (Spring Break). For some reason the agent booked us for February 17-14! Unfortunately we were not able to catch this mistake. In the validation call my wife took the call while she was driving but it was very noisy and didn't catch the wrong dates. To make things worse they sent a confirmation email to my Hotmail account instead of my wife's... and it went to spam. I agree...the validation call gave them all the right to process the purchase but there was a mistake on their side that we failed to catch. I called RCI to find a resolution, compensation, help, support or anything. For RCI the validation call is all that matters...but guess what! They even admitted the other calls clearly stated that the date requested was in March! Avoid booking through RCI!

Booked our river cruise through RCI Platinum last August. Expected to hear about flight details 75 days in advance of planned travel. Paid extra $100 to customize travel. 73 days ahead still no information. Called Viking and they were sending updates to travel consultant at RCI. Called RCI and found out travel agent is no longer there. Was informed that when people leave RCI they can’t get email. Went back to Viking to get flight and hotel info and they did share it with me. Could not upgrade flight without voiding flight already booked. Asked to remove RCI from being involved in this transaction as they are not providing any value. RCI would charge me a fee of $186 to get out of the way, this on top of the $100 fee to customize flight that I could not customize. Makes no sense... Never using RCI again. Disappointed in service.

We purchased this vacation package last year July 2018, and was promised points don't matter and we have saved enough to finally book our first vacation after purchasing what is suppose to only been a 3-4,000 buy in and will end up being 25,000 when paid off. We cannot even use it for a vacation due to I do not have enough points. This company will verbally tell you everything that sounds great but in reality it is a huge scam and you cannot take a vacation with this company. Your points expire in May and if you would want them to roll over you have to pay an extra few hundred to keep them one more year to average 30,000 points which still does not give a family of 5 a vacation package that will meet a family of 5 needs by the packages they offer. Stay away from this place. They will take your money and leave you hanging and laugh when you call about your points. You get screwed. Please please do not sign a contract with these people.

We have been members since 2001. In the beginning it was good. No problems getting what we expected for the times and places we were looking at. In the past 5 years we have seen that RCI has only gone downhill in a big way. Product availability is scarce, exchange vacations for the points are the bottom end of the scale. Recently we were looking at a 2 bedroom in the south of Spain for Jun 1-8/19 with a trading # 19. We had 18 points in our account and only need to combine our current year to add the additional point to secure this unit. As we proceeded to put a hold on the 2 bedroom unit in Spain in which I was able to do, the unit somehow disappeared and was not available within the 2 min of putting it on hold or was no longer available for the 19 points.

I went to pay my Membership Renewal as I have every year for almost 20 years. The difference is that I did it online this time. After the initial screen which matched my paper statement, the payment screen showed an additional charge of close to the amount of my original bill. It was labeled “Renewal Fee”. When I called to ask what that charge was for, the first person had no idea. After being transferred to the actual billing department I was told it was because my membership had expired. I had two paper statements showing that my bill wasn’t due for another three weeks. Didn’t matter. I was told that I was informed in a letter SIX MONTHS prior that my membership expired at the end of the year.

We have been RCI members since 1992. We have stayed in beautiful properties, we have no problem getting into resorts we like (mostly Mexico). I am so disappointed with the points system which RCI changed the week owners to without any input from us. Now if I have 8 points left from a booking I must pay to have it combined with another, it goes on and on. As a Canadian we pay $355 for an exchange, no matter how you do the math Canadians are being screwed. We are paid up until September 2021, after that we’re gone.

I have been a member of RCI since around 2000. They used to be a great exchange company but within the past couple of years have not been operating with their member's best interest in mind. They are slowly reducing their available inventory for exchange and dumping the units into their "extra vacations" where you have to rent the units that I believe were actual exchange units that owners deposited with RCI. My parents have been a member since the late '80s and just cancelled their membership this week. When my membership is up I will not renew and see what II has to offer.

Updated on 04/15/2019: I just finished a chat session with RCI and can’t believe their dishonesty, incompetence and lack of transparency that comes from this department/company. They sent us a statement of our points available for use, so I go online and notice that the numbers don’t match. I then made contact through online chat and after a long conversation finally find out that my points had been taken away as RCI doesn’t associate with my resort anymore and will no longer honour any points that came from that resort. All of the fees had been paid, both to the resort and to RCI. Be aware and deal with these people at your own risk. I am gone and would never consider any involvement with them again.

They told us a bunch of crap at the initial meeting. Showed pictures of beautiful places but when you search for places to stay they are total dumps. If you try to use your points every place is so overpriced pointwise that you always have to pay out of pocket. It such a scam. STAY AWAY FROM THIS COMPANY!!!

Never have units available, always asking you to pay more for points you can't even use, 10k a year, it's a joke. It's normally over 30K to be able to reserve anything. It's such a waste of $$ and not able to use the timeshare, I book all my travel from Expedia or Booking.com, they still have way better prices than RCI. What a disappointment of a timeshare. All beware of their scam.

After I purchased RCI Club365 I realized it was a program with many deficiencies. Obviously the salespeople made it seem like a marvel, however I will tell you the truth below. Once you log in, you have a series of website links you can visit. It turns out, these website links are available to the general public (so what is the point in purchasing a $2000 membership???). Long story short, you can simply go to these "benefit" links by typing them directly in your URL address bar. There is no need to log in, there is no need to be a member. You can simply purchase directly from these web pages without a membership. I am surprised RCI has created such an incomplete product meant to deceive its clients.

My husband and I have been on RCI for years. The last few years we’ve noticed less available properties, and properties that are restricted to the number of times you can stay there, such as once every 3-5 years. This was new in their program. We stayed at a location in the Myrtle Beach area in May of 2018. We did sign-up for the 60 minute sales pitch so that we could get the dollars off for a restaurant we wanted to visit. The pitch was extremely high-pressure, even though the first thing we told the rep was that we would not be buying. We just wanted the certificates.

We were on a trade from RCI. The resort was OK. Not many amenities for our taste. Pools were small and shallow. Most of the staff was very pleasant and accommodating. What I can confirm, in reading other reviews, is that there is a high pressure sales component and the individual we had a meeting with, after over 2 hours (was supposed to be 90 minutes) was visibly upset we did not purchase their deal. I can confirm there was no contract presented, actually nothing on paper documenting what they promised and they PROMISED a lot. I asked for documentation or to review a contract but was refused. Ding, ding, ding - DANGER WILL ROBINSON!! If it sounds too good to be true, it probably is! I am not happy with RCI but at least they are upfront with their fees and restrictions.

As you may know, RCI launched Club365 in 2017. The actual club website is here: www.theclub365.com. You will pay around $2,000+ USD to purchase access into this club. After logging in, you will notice the scam I fell for. This website is simply a collection of website links. Links which you can access directly without even having to log in or purchase the program!!! Most people won't notice this immediately, because they are not computer savvy as I am.

We stayed at Tahiti Village in Las Vegas. Attended what was to be a 90 minute seminar. We were lied to by the agent and her manager. First, we were told the timeshare was all up and down the California coast, it's not. Second we were made to believe that we were paying a 1 time payment upfront, not the case. Third we purchased 15K points for 1 year. Very slim pickings with just 15K points, maybe 1-2 properties. Most require 30K points. Lastly, the availability of the properties are horrible. Something I asked upfront because I was a 1000 Trails owner and ran into the same issue. We've had this membership for over a year now and continue to pay and have NEVER been able to use it. Save your money and take your trip yourself. DO NOT USE RCI.

I traveled with my younger son to Dominican Republic/Puerto Plata. He had heart surgery a few years ago, and we just found out that he has to have another surgery soon. So, my loving older son (which this crap belongs to) suggested that we go to Puerto Plata to relax...didn't happen, from unwanted tours - to changing our "room" 3 different times, is not relaxing. First room air conditioner was not working correctly. We had water literally all over the floor, and it was freezing! The next room, the toilet overflowed and was stopped up, not to mention with fecal matter, the next room the shower was not working properly, etc. I mentioned room in quotations because "we" were told we would be in a villa!

I booked a timeshare unit online in New Bern NC on September 17th. I was charged $205.00 for the booking. Hurricane Florence had already flooded this unit two days prior to the booking but this fact was not disclosed at the time of the transaction. RCI would not return my money citing a 'policy' that referred to a natural disaster. That policy was intended for units booked weeks or months ahead of the disaster NOT for booking a unit that had already been flooded and was not really available. I was given a 30 day window to rebook at another resort but since my home was also flooded it was impossible for me to 'take a vacation' during the allotted time. RCI refused to return my money, credit it to my account, or extend the window of time for rebooking. Basically I was sold a 'pig in a poke.'

We went to the Grandview Hotel on a presentation and ended up buying a 11,000 time share. We were so lied too! The sales woman and all of her managers including the lady that had us sign all the papers were so certain that we were going to love this purchase. They told us lies and more lies and everything we wanted to hear. We paid our down payment at the sales meeting where I was given my sales woman's phone number to call her with any needs. Then came home and refinanced at my local bank to pay off the mortgage in full. Before we paid it off the sales team answered my text and calls. She was very nice. Then take a guess, after the mortgage was paid in full NO ONE will talk to me.

Impossible to book dates. Impossible and awkward system. Our prime week and 3 bedroom condo was magically changed to a week in Oct and a 2 bedroom condo. Thousands and thousands of dollars for nothing. We have had this RCI membership 1998. Keep thinking we will use it when we retire, when we have nothing but time to fiddle with scheduling a vacation 2-3 years out or figuring out points and weeks and membership fees.

We have been with RCI for almost 28 years since we first purchased our timeshare in the Canary Islands. Overall our experience with RCI has been okay when it has been used on our terms. I am also a travel consultant (for the past 10 years) so I know a travel deal when one is on the table. Now to be fair/transparent we use our weeks typically by exchanging them for weeks elsewhere. And I know which resorts are in high demand and which ones are not. Plus when to go, for example, we just used 3 banked weeks for a group of 9 people to the Hilton Grand Vacations in Vegas first week of December.

We have been an owner since 2009. The maintenance fees have been steadily going up. In the past for years they have increased by 26%. It’s cheaper to book a week's stay if I were not an owner! So take in this price type of price gouging before buying!

I don't even know where to start. But I am so glad I found you guys to vent to! When we bought our timeshare in St. Thomas in 93, RCI was so accommodating. No problem trading to Hawaii (due to a hurricane) it was on a trade week system not points. The past 10 years have been challenging and although we have stayed at some really nice properties, as of today, we actually have to cancel our vacation because they have absolutely nothing, and don't give me this "You waited too long to book", never happened before. When you mention how the RCI participating properties have decreased (just look at the skinny book we are now sent compared to the ones we use to receive) they say, "We have so many more customers". Really? Not according to the numerous complaints I've read on different sites.

They tell you whatever to get you to sign up and then you're stuck. Read ALL FINE PRINT, before you sign anything. No matter what they tell you. If I could give 0 stars, I would. It is difficult to receive assistance when you actually have a problem. I was told MANY lies when I joined the membership. The representatives in customer care are doing nothing to resolve my issues and are not empathetic towards me about the lousy service I received or the lies I was told. I was told I am unable to cancel this membership and they threatened to put membership fee dues on my credit when I ask to cancel.

Stay away. We purchased a timeshare from TLC (tied to RCI) in Orlando during a presentation. To sign up for the timeshare, we were given 3 "free" coupons (a 7 nights cruise, 2 days las Vegas and a free trip to a destination in US). All of which, when we tried to claim - weren't free. We were told to pay upfront and plus plus charges and were forced to upgrade, if we wanted to use it, etc. Secondly, during the presentation, we were shown a website of RCI and their resorts worldwide. Wow. We signed up right away. Big mistake. A 5000$ mistake. The timeshare comes with 10,000 points a year which when we tried to redeem - they were trying to upsell all the time.

Let me start off with how my husband and I came across Wyndham timeshare etc. We were in Vegas for a couple of days so as we walked around and were suddenly approached by a "motivated" yappy, con-man from Wyndham Resorts. Yes, I know what you're thinking now, we should have seen all the RED FLAGS as soon as we set eyes on this guy's pathetic persistence to get us to see a presentation at Wyndham. We should have known that anyone who entices you to make a deal on the spot is a fraud. They are the fast talkers, the manipulators, and the conmen who have no soul. The ones who are strikingly similar to a chameleon.

Called and spoke to individual - she was supposed to send info re Alaska cruise. Not responding. Emailed customer service - not responding. This has happened before. Not a very responsible organization. How do you get them to cooperate?

RCI does nothing to make the customer happy. A few weeks ago, they tried telling us that our deposit was never done. It took about 5 phone calls to RCI and our home resort and it was our home resort that realized we did deposit it, we had combined weeks. I kept getting emails from RCI telling us it was never deposited. Very unprofessional company and never does anything to accommodate the customer.

I have been an RCI member for many years. I have had positive experiences with them in the past, but the last few years, the company has many scams going on. When you look for a vacation resort on their website, there is never anything available in your timeframe, but miraculously when you get an agent on the line, lo and behold there just so happens to be one available. The problem is, it is a run down, $50 per night hotel room quite far from the destination you are requesting. Meanwhile, I deposited a $900 value, 2 bedroom unit in a highly sought after vacation destination and the agent is frustrated and doesn't understand why I don't want to waste my $900 value exchange on a run down hotel I can book on Hotels.com for $50 a night.

My wife and I took my parents on an Alaskan cruise. The flight RCI had booked us on was canceled. RCI did not notify us of the cancellation. They did nothing to fix the problem and we spent one night in the airport in Seattle. I had to purchase four new tickets from another airline that cost an additional $4700. RCI will not accept any of the responsibility. Instead they are blaming it all on me. Do absolutely nothing with RCI. They are the biggest joke ever!!!

RCI requires you to deposit your time sharing vacation week BEFORE you can search for what is available to exchange. Once deposited, you can not get your week back. The problem is that almost nothing is available for popular places and times of the year. Consequently, it is very likely that you will deposit your week and be left with nowhere to go. In addition, RCI has a formula that calculates what your week is worth for an exchange - they call it "trading power" and it's based on demand for your unit and number of people it will sleep. If your unit isn't worth at least as much as the unit you want to exchange, you're out of luck. This means that even if you got incredibly lucky and found a place you wanted to go, you still might not be able to do the exchange. RCI is a high risk proposition and a formula for disappointment.

RCI has devalued my week because I did not convert from the weeks' program to the point system. In order to receive previous benefits I had to become a Platinum Member... But the Platinum membership has done nothing for me, For the past 2 yrs I cannot get an internal exchange at my own resort, or in New Hampshire. When someone deposits a week, RCI can get more $ from rentals than from exchanges. This should be illegal. What I have decided to do is put my week into the rental program at my resort, when I am not using, and letting my RCI membership expire!!!!

Member since 1993 and am fed up!! Do Not get vacations you want. Always suggest a lesser one not popular location. Can't get Disney World but Wright's Dairy Farm is available! Always have to pay for something. Pay to deposit points and weeks, pay to use points and weeks, pay to have family use points and weeks, pay to have family check in before you under your reservation. Suggest resorts then have to pay to use all facilities. Over $150,000 paid in 25 years and still get the runaround and they keep increasing prices. BUYER BEWARE. DO NOT SIGN ON!!

I have seen other reviews of the same experience I have had with the RCI travel package group and had only wished I had read them before making the same mistake. I also bought a travel package for 1 premium cruise plus 1 week resort stay or 7 night Hawaii stay. When the dates were available, I found the premium cruise I wanted to book on the RCI travel packages site and contacted RCI to book it. The retail price of the cruise on the cruise lines website ended up being roughly $200 dollars more than what I paid per person through RCI, this was for a $3,960 dollar package. When I contacted RCI to ask when the credit for the cruise would be applied, no one could give me an answer.

I have been so displeased with this package. Nothing was as described at the time of purchase. I was promised 2 cruises and one week at a resort. The first cruise (after adding service charge, port fees and taxes) was less than 200.00 than I had purchased it online. The port fees were double the amount that the cruise ship company charged. The number of free resorts drastically decreased over time. Many charged over 1,000.00 per week. I am able to get an extra week through RCI for less than 300.00 When questioned, I was told that RCI had no control over its inventory and that the resort set the prices.

We just wanted to share our experience as RCI members this far- We purchased a 2 year membership and we were “sold” on the “unlimited availability” and “discount packages/potential”. We have attempted to book 4 trips with RCI in the 3 months since having our membership. 3 of the destinations there were “no available properties” and the 4th was to a resort in the Bahamas. Luckily we shopped around before booking with RCI, because it was CHEAPER to book directly with the resort. We regret purchasing this membership and would warn others considering to be cautious.

This complaint is about my timeshare. I have a timeshare with RCI that I saw at Tahiti village. My payments go to the ASNY company LLC. 801 S. Rampart Blvd Ste 200 Las Vegas Nevada 89145 (702) 967-5000. I signed up March 21st, 2017. My problem is I'm paying over the amount I was prepared for. I feel I was tricked into becoming a member of RCI. I wasn't explained any numbers on the documents. I thought the papers would match what I had seen on the flyer and talked with Robert, the manager on the floor. So when I called him and asked him about my interest rates he said he couldn't help me and gave me a phone number. He said he had nothing to do with that. He was the one that had made it seem it was going to be a once in a lifetime opportunity that would cost 18,037.92. Because I have a big family I thought it was worth it. This is what I thought I was buying.

You have a dedicated week. If you reserve your already dedicated week 16 months in advances it will be lost if you don t call back 12-13 month prior. Then why does your contract say you have this week reserved (period). Refunds must be made in 24 hours. You cannot used the seize money for another trip. Every damn call is... "Would you like to renew for a year or two." They push this. Customer service is brain dead and of 0 help. Buying vacations straight out without RCI is much much cheaper. Don’t use them!!! You will be sorry.

You always have to pin RCI down to the last penny IN WRITING. They will flat out lie. I was told the price of the cruise certificate would all go towards cruise I chose. Not true at all. About $1,000 went towards the resort benefits. Having read other reviews, I am also going to ask for specifics in writing about any other pass through fees. I will say when I found the cruise cheaper, they did honor that. We like the same resort and were able to get our extra weeks at a premium time. Read all reviews and ask every last detail. Ask for everything in writing.

Customer service complaint: don’t ever use RCI travel to book a cruise. It’s a fraud, customer service is not there for the customer. Our cruise was canceled by Norwegian Cruise line without RCI notifying us of any discrepancies. I could not get any information from RCI and therefore needed to contact the Cruise line directly, of course Norwegian Cruise line could not assist me because I had booked through RCI. After approximately four hours on hold over the past week RCI customer service has still been unable to assist us. Customer service supervisor Cathrine (I can’t confirm this is your title) that’s what she claims she is, has been working with the cruise line since last Sunday. She cannot get anything resolved, and therefore I am told has transferred it to her supervisor, of which I cannot get the name or contact information for.

RCI was great at one time. Then the Wyndham "thieves" took over. All rates never stop going up. Limited hours to contact RCI. Not open Sunday when you have a few minutes to plan a vacation. They give away vacations you put on 24 hour hold well before the 24 hr deadline...probably had a chance to RENT IT. Want to let your grown kids use it...have to pay more more for a guest pass...ridiculous. Try to find an exchange at a decent resort. Good luck. But I promise you Wyndham will have units available for rent. Just nothing for we exchangers. What a SCAM. I BELIEVE THEY GOT SUED FOR THIS but it didn't slow them down apparently. How can you have Extra Vacations at a resort but nothing available at the same time for exchange? Hmmm...very interesting!

PLEASE READ AND TAKE IN CONSIDERATION. First and foremost let me start off by saying this company is by far the worst company to ever purchase a vacation package from. Me and my husband paid $2,600 for the entire package. We booked a 7 day resort stay in Cancun Mexico for me, my husband, and children. I called back to change our destination because of the killings that have been going on in the tourist area and their supervisor did not accommodate the destination change because we didn’t pay a cancellation fee. What the supervisor of this company did do is speak over me every time I needed to speak, asked what channel this news was on, recommended us to send another friend to take our package if we didn’t want to go and tried to tell us about the dangers going on in the United States which still at the end of the day did not try to make their customers satisfied as if we did not just pay $2600.

My father in law owns the account with RCI. Six months ago he added his son and I to the account. RCI said that he must send a death certificate for his wife in order to remove her as an owner from the account and that we would be added in her place. My husband and I called today to book a vacation. We have two weeks. First problem, we were not on the account. However we provided the account info and explained our relationship to the account holder and they allowed us to continue without issue. They informed us that to book the location we wanted, we would have to combine our weeks and pay $180 for a combination fee. We said we'd discuss and call back later. We called back deciding to go ahead and combine the two weeks. Again it was not an issue that my husband and I were not on the account.

I have owned with RCI for 20 years and in that time have managed to make some exchanges and travel but with crazy costs. Now I'm booking a trip more than 15 months in advance and their cancellation policy states you lose your money by the end of the day of booking! So I book today for a trip in September of 2019 to VA and I lose all my money if I have an emergency or need to make a change in travel? That is a ridiculous practice!!! Their "insurance" only covers point return, who gives a crap about points? We work hard to save for vacation, I want the option to be get a refund if I find out I can't travel.

We visited Hawaii recently and I had booked a room at Aston Kona by the Sea through RCI Platinum. It had good reviews and fit our needs perfectly. Until we arrived late one night on April 18. We were very disappointed in RCI partnership property and the customer service we received from RCI when attempting to cancel. The rooms had mold in many places, the shower was dirty, and the rooms had a horrible odor to them. The mold and dirt were fighting with my allergies.

Be careful when purchasing a cruise certificate through RCI. They have limited access to all ships and you will definitely pay a premium! They tell you all kinds of wonderful things about how you are saving money, but it's false. We ended up paying $430 per person over what we could have booked the same cruise through the actual cruise line. It took months for them to find us something because every cruise "expert" you talk to wants to up-sell you! BUYER BEWARE.

We got into RCI 22 years ago. Have seen nothing but scams, a revamped system that cost us $$$ thousands more that was supposed to be new and improved that never really worked out either. They said the new system was the way to go, give them more $$$ or be left out in the cold. Costs of trading that continually rise. Do not buy a timeshare, you can find great travel deals on your own using Google and searching for condos. By the time you pay your maintenance fees,(Which never cease to stop increasing), pay your RCI membership, (Which never stops increasing), and pay your exchange fee to RCI, (which never stops increasing) on top of your original purchase price of your condo, you can vacation cheaper without belonging. WORLD'S biggest SCAM!!!

Met up with RCI team. Great sales pitch. I mean who doesn’t want to save money on travel. We were close to signing up then thought we would quickly check some reviews. Best thing we did because even though it sounded great at the time, we would not have been happy not being able to book accom when we needed it or finding out that there were extra hidden costs which would have been a nightmare and a bad investment. Interesting that the original cost was $21,000. When we asked for discount it came down to $16,000. Feedback saved us.

I'm a current member and would advise anyone not to purchase this membership. They lock you into a 45-year contract and you cannot book a stay when you need to, or where you want to. Customer service is terrible and that patch you around to the wrong departments. The program is the complete opposite of what was presented during the presentation; RUN and RUN FAST, it's not worth the paper it was printed on. I wish I would have NEVER purchased this membership; NEVER.

I have been with RCI for about 20 years now and the trading in for another TS is getting ridiculous! The 'good' ones are NEVER available and I can't get them even with a year's notice paid search! The timeshares that are in their system, are NOT convenient to the places I want to travel and websites like VRBO, Airbnb are WAY MORE POPULAR to get what you want and cheaper!!!

I find it frustrating when trying to find a place for a vacation after I have deposited my owned weeks. Places like Lead, South Dakota (the only RCI place in SD) only has available openings in the months of Oct-March... REALLY! Not good timing if on a motorcycle! Everything is like that. North USA months I can see are available in the winter months and South USA months in the summer. I am making the assumption however if I pay additional fees for Prime Membership those other dates may just magically appear and become available. Like the exorbitant fees they charge in the first place aren't enough!

Don't assume you are using what you have. I book a flight with my points. You assume it will come from your total balance. WRONG! They deduct from your "current year" balance and let the points from "previous" year expired so they can charge you to extend the pint for "one more year". Even my account balance shows my "current" year balance including those so called "expired" points. Cannot find the policy. Call the customer service, the answer is "you are wrong!" Try to get out the membership whenever you can. I wish I can give "zero star".

I need a hotel for a week this summer in order to take my comprehensive final exam for a doctorate program. I called RCI to see if they had any available hotels in the area at a reasonable rate. The representative stated that they had inventory comparable to the market rate. During the reservation he stated that the reservation would comes with travel insurance and if there was a need to cancel call them and they would review my options. After booking the reservation I discovered the price of the hotel was almost $200 dollars more than the hotel listing on the internet. When I called back they stated that the travel insurance only covered emergencies and then if I canceled the reservation I would forfeit the entire amount. The representative, to put it mildly, misstated the facts about the travel insurance and the market value of the hotel. I will never book another hotel reservation this company.

I was offered a cruise by RCI that I accepted over the telephone which was recorded by RCI. Having paid the amount asked for they added on a charge for monthly installments which I was told was interest then bank charges and then a levy which I contested as payments were made via a credit card which does not attract any charges. After months of arguing this these charges were returned. I had stated in the numerous e-mails to RCI that I wanted a copy of the telephone recording as like previous review I was shown that there are numerous hidden charges that were not disclosed at the time. It is now 4 months since I requested the copy of the recording and to date RCI have refused to comply. I have asked for my money to be returned to me again this has been refused.

I have been a member of RCI since 2002. It never ceases to amaze me how they come up with creative ways to rip you off. After the sinking feeling that you have been had in buying a timeshare, you think there might be something to be gained by trading your timeshare week for points to used at an RCI facility. That is, until you add up the costs to do so. First there is the maintenance fee for your property, then add the RCI membership fee, then the weekly RCI fee for the reservation, and then compare what Costco Travel or others are charging for a similar vacation fee, and it's a wash. But don't forget, those weeks you transferred to RCI have a use by date, or, for an additional fee, of course, you can extend the expiration date. All in all, you save NOTHING.

Very unhappy. In filling out the paperwork I specifically declined Barclays credit card offer. Four days after returning home I received a Barclays credit card in the mail which was immediately cut up. I keep receiving emails which I also declined. When we declined the offer to purchase at several thousands of dollars and was ready to leave the agent came back with an offer at half the original amount. Then I knew it was a scam. Not to mention the customer plants who boasted of the great deals they got on vacations conveniently leaving as we arrived. I never would have posted this review had it not been for the credit card arriving. An hour on Hilton Head Island we'll never get back.

Please do not let RCI talk you into buying a vacation package. It is a scam!!! They sell you a package that they say is the greatest and then when you book a cruise, they charge you a ton of "pass through fees", so the cruise certificate isn't worth much and then I try to use the resort certificate and nothing that I want is ever available--when they told me I could have whatever I wanted! I asked to trade my resort certificate for a cruise certificate and they will only give me $200!!! Really!!! I paid $2600 for a vacation package worth maybe $1000!!! Don't be fooled by RCI they are a scam!!! They will not help you at all! They just want your money for little or nothing in return!

I have had several calls from RCI wanting to buy back my extra weeks for $2700 per week that I sell back saying that it is for the Arnold Palmer Tournament. All I have to do is pay 395.00 to unlock the weeks and I should get my $2700 in two weeks. Has anyone else experienced these calls? Not sure if this is legit.

On February 22nd 2018 our business line was called by RCI with a supposed offer of a resort stay. I have always trained our entire staff to consistently wait out the automated calls and speak with a representative in order to be taken off of all future lists. This will help with our office costs of constantly being bombarded with ridiculous sales calls that we receive each day.

Booked an exchange with RCI for a property that we have been to before. Excellent resort called Wyndham Palm Aire in Pompano, Florida. We had booked a cruise for one week and the resort for another. Airfare was booked for the 2 weeks. The exchange was booked beginning of October 2017. Paid an exchange fee of $359.00 CDN. On December 19th, we were called and told that our reservation was cancelled due to the hurricane damage of Irma which was on September 8th., 2017.

I am mostly happy with RCI. The issues I have are booking extra vacations. You are unable to specify an ocean front room even though I have the Platinum membership. I don't see where I get anything from having the Platinum membership other than more yearly fees!!! It doesn't seem to have any clout with any of the resorts.

I have both a weeks membership and points membership. It has become more and more difficult to schedule vacations. First, their website has constant issues often making it difficult to search. Second, the resorts are becoming fewer and far between which means fewer options and fewer rooms in this options. To find what you want you must be able to plan a year or more in advance particularly if you have kids in school and are often limited to school breaks and holidays which are a premium time. Third, the fees continue to increase. The member resorts apparently are trying to recoup money with all sorts of fees. The all-inclusive resorts are, perhaps the worst. Fourth, don't even get me started on the cruises. You can book the same cruise for significantly less on many other sights. They seem to pump the price up for RCI. It is really becoming rather worthless.

So we received a phone call as probably most TS owners do alerting us to an update of owners, when I pressed the operator for owner of what, she said, "Timeshare" and I pressed further asking about what resort. So I asked if this was a sales pitch, she assured me no that it was only an update of benefits and services again being very vague. Since I am retired and have the free time to waste, we made our way over to Ruby Tuesday to be updated and as I suspected this is a veiled attempt to sell you their Platinum Exchange service in exchange for your timeshare. The hard sell of course is the escalating maintenance fees normally associated with timeshares. What they want is for you to sign your timeshare over to them, plus some amount of money this will get you out of your contract with your timeshare.

We purchased our first week with RCI in 1991. Since then, there have been a few changes as the company has found a few creative ways to add fees (combining weeks, upgrading to Platinum membership, guest certificates, etc). You have to be flexible and plan ahead to get the best value out of using RCI. We always know where we are going a year before and we start monitoring availability early. In the 26 years that I been a member of RCI I have not been disappointed. In the old days, you could just deposit your week (even if it was a one bedroom) and exchange out for a larger (2-3 bedroom unit) with no issues.

Purchased a platinum membership and there is absolutely no value for the money whatsoever, bought points membership and for the points they give you, you can book very little... and you are fee'd to death, there is a fee for everything, horrible value.

We've been members of RCI for more than 20 years, ever since our parents "gifted" us with their timeshare. At first, we were able to exchange for places we wanted to go, when we wanted to go. Then they started selling the premium spots and dates, so now, if we're lucky, we can go to Myrtle Beach in January. They were sued in a class action, found liable, and the penalty was that they had to give every member a discount coupon toward a cruise. Really? Obviously, some back dealing going on there. You pay to join, you pay to exchange, you pay to combine points, then you pay to use those points. You can easily rack up another $400 in RCI fees on top of your resort maintenance fees. Rip off.

If I could give a -10 rate, I would. We've been with RCI for over 20 years, the services and fees are getting worse and worse. I live in the midwest and sucked into converting weeks to points paying extra $5000 for supposedly more flexibility. Not so, as I was never able to book anything on weekend near where I live. We pay $1200 maintenance fee to our home resort that includes cleaning, taxes, maintenance, reserve, etc. We also pay $124 RCI annual membership fee and $199 exchange fee typically without point protection plan. August 2017, we booked 2 units paid 2 separate exchange fee because they couldn't find anything larger than one bedroom. We booked 10 days before vacation. Because their computer system had malfunctioned, I called in to book, the representative sneaked point protection plan without me knowing for 2 units for another $100. So instead of $199 we should have paid, we ended up with $498.

I got two phones calls from RCI Promotions this morning. At the first one, I completed the survey to get to a "person" to talk to. I told them I am on the DO NOT CALL LIST and take me off of their computer. An hour later, I got a repeated call. Grrrrr. I have messaged Hilton Hotels, who RCI was using as their partner in their spiel.

Booking #** on Norwegian Cruise Lines. Did not get promised confirmation emails as promised by consultant. Consultant did not return calls over a period of at least 4 days, and then after I informed her I was canceling my trip and why through voice. Consultant called sister in law to get email address rather than calling me. At that point I got the promised email plus one telling me I had to call 6028245993 ext 1104 for cancellation department. I started calling immediately and have yet to get an answer. The line is never "available". Although I'm still attempting to call, I sent a certified letter on Thursday to the "cancellation department", canceling my trip. If I do not get a full refund I will be contacting my attorney. I do not expect to hear anything from this complaint. I do not like to "create an account" to file a complaint. Very interesting I got no response from the consultant until I tried to cancel!

If I could rate RCI a Zero I would. We got rid of our timeshare in Colorado and cancelled RCI since we no longer had a unit to bank and trade. We were promised a credit in the next billing cycle and to date that has NOT happened yet. (It is now 11/7.) We cancelled in Aug. and expected a credit in Sept. When we did not receive it I called again and still no credit. They talk a good game on the phone but they don't come through. We stopped booking anything besides a "gold crown" resort since the quality on the other resorts was questionable. We showed up for a vacation once on Oahu and the resort showed signs of a fire and had a tattoo parlor below it.

I rented a car through RCI travel and was forced to return it early due to hurricane Irma, Enterprise was the host company. After returning the car early Enterprise informed me had I rented directly from them I would already have a refund. RCI refuses to give me a refund even though Enterprise agreed they owe me the money ($519.00). This company ripped me off. DO NOT EVER DEAL WITH THEM, THEY DON'T CARE ABOUT YOU OR YOUR VACATION... JUST YOUR MONEY! DISHONEST THIEVES.

RCI sucks! I broke down and signed up for RCI. I wanted to exchange my week in Orlando for weeks in other parts of the Country. I paid their fees and set up a place in Gilford New Hampshire at the Fireside Inn. Well due to bad weather and Power outages, they had to evacuate the Hotel and Family members as well. The Resort found rooms for everyone else and said because they went through RCI they are not paying customers. So I called RCI and they said they could comp me a week and they could find a place for them to stay on the 3rd of November. 4 days from now. People travel on budgets, RCI could care a less.

We were gifted a timeshare at Massanutten Resort in Virginia with 2 bonus weeks and found out we had to join RCI to use our "bonus weeks". We heard it was a hassle and you had to start calling 45 days in advance of the dates you want and then call every day to try to get the dates. I have found that this is not the case. Every time I called on the first day I got the dates we wanted. The first time I called the RCI rep was very helpful and offered me the unit "on sale" for a lot less than the exchange fee and kept my bonus week.

After consulting with my legal team here is what has been brought to my concern and why I canceled. Unfair methods of competition; deceptive or unfair acts. It is unlawful to engage in unfair methods of competition or deceptive or unfair acts in the offer to sell or sale of a timeshare including, without limitation: 1. Misrepresenting or failing to disclose any material fact concerning a timeshare. 2. Including in an agreement for the purchase of a timeshare provisions purporting to waive any right or benefit provided for purchasers under this chapter. 3. Receiving from a prospective purchaser any money or other valuable consideration before the purchaser has received a statement of public offering. 4. Misrepresenting the amount of time or period of time the unit will be available to a purchaser.

We booked a vacation at the Flamingo using savings dollars from RCI. The resort has been destroyed and is not open, nor are their any flights as the airline cancelled our reservations. I asked RCI for a Credit or Refund or a rebooking to another resort but I was told that since I made the reservation online thru the RCI website and payment was made to RCI, the payment then went to resort and I am not able to get a refund of any sort at all. Why cant I get at least a credit or a refund from RCI, or why can't RCI help me recover the fee from the hotel, if that's really the case.

I have belonged to RCI since 2005. I have utilized them a few times and have always had problems booking a vacation - the process never worked well. My recent communication with them was in April 2017 to book a vacation for some time before my deposited vacation with them expired - in August 2017. They have not been able to find me a vacation, and they actually messed up my ongoing reservation two or three times, changing information in it that was not supposed to be changed.

I was totally displeased when after a US State Dept expanded travel warnings to Mexico (Cabo) - I cancelled my trip to Cabo in December 2017 and they would not refund the $216 exchange fee because they only give you 24 hours to cancel. The trip is 4 months away and even though there was severe circumstances they refused to refund. Buyer Beware!!!

I recently stayed at the absolutely wonderful Occidental Xcaret. I just want to put it on record that the hotel staff were amazing. On the first day we were approached by staff members to ask us if we would like a tour of the hotel. As it was absolutely amazing we agreed. We were collected in our reception the next day early. We were then introduced to a girl who showed us around the whole complex and showed us the really expensive rooms. I have to admit I was very impressed. The tour guide then started to tell us she was coming to Ireland for a holiday. We got on very well to be honest but in hindsight it was probably lies that she was ever going to Ireland at all. When we finished our tour we were brought back to the offices. It was then I realised it was a timeshare thing.

We were roped into a timeshare we never really wanted! Now we can't get out of it & they charge yearly fees & fees for transferring your own points!! Very disappointed with this company. Never get involved with them if you can avoid them. Unhappy timeshare owners!

Island Activity Company lured us with discounted luau if we attend a timeshare presentation of RCI. They asked for IDs with matching addresses for couples. Since I am single, I assumed I did not to worry about that. Island Activity Company said that a passport will do. When we went to RCI presentation, one lady realtor was rude when I told her I don't have an ID with my home address. I have a couple of valid Government issued IDs. She rejected it. But I still went through the presentation since it sounded like a good deal. I went out refusing to pay the 500 dollar deposit. Saw my credit card billed twice for the hold.

I signed up with RCI for what reason? I was with Interval International, I wanted to stay at Disneyland, contacted RCI and asked how to stay at Disneyland in California, couldn't get a straight answer. The only answer I received was I had to join with RCI and deposit my week with them to see what kind of trading power I had. Well I am not going to deposit my week if I can't stay where I want to go. So finally I got a representative tell me "You have to deposit your week and request through them at least a year or more in advance to be on a waiting list," but of course they already have my money of joining. Now I have no resort to stay at and I have to stay in a hotel when I have a timeshare that I pay thousands of dollars for, so someone please tell me why we pay all of this money if we're still staying in hotels? I want my money refunded!!!

Booked a cruise... Needed rental car to and from port along with hotel stay. Rental car representatives completely uneducated on most convenient, cheapest options. Hotel and cruise was booked through Expedia so needless to say hotel reservation was lost; only able to stay at same hotel because room was attached to a Hilton Diamond member... Room had a 2-3 inch dead roach among other issues. No refund possible due to third party booking. Not to mention charged more than rack rate and was charged an extra fee from RCI for booking third party! Zero customer help from RCI until day six; only to tell me sorry about my luck. I could not have done a worse job booking a vacation all one my own with no professional experience. Cannot drop this company fast enough!

We were sucked into a timeshare with Sapphire Resorts a subsidiary of RCI. They lied about great airfare deals, They lied about buybacks. The customer service is laughable. Used my membership once and was so fed up with the incompetence of the company that I wanted out. No satisfaction guaranteed. You are stuck with high maintenance fees and virtually nothing for your money. Disgusting, unethical dishonest company. Do not get ripped off like we did. I wish I could warn everyone who gets lured by their slick sales techniques.

We have been RCI customers for over 13 years, we love to travel and yes, we have used them quite often. We were solicited a cruise package through them which was two 3-5 day cruises for two people, and a 7 day stay at specific resorts on their website. The cost of this package was $2399. Sounds good at the time right? NOT SO MUCH. When you book your "free" cruise that you just paid for, you are only offered mostly inside cabins and some ocean view cabins at no extra charge. But then you have to pay taxes, port charges and an "NCCF" fee. After all the fees paid when you book your cruise, it comes out to be $100-$300 less than booking straight through the cruise company. So I paid $2399 to get a $200-600 discount on my cruises!!!

I have owned at the Royal Islander in St. Maarten since 1989. Purchased a studio and joined RCI. It worked out well as I deposited a studio every year as I owned Labor day and did not really want to go that time of year. Most/all of the time my exchange was never a studio, but a two bedroom and even sometimes Royal Islander gave me one of the Penthouses! No combining weeks either as I go every year. Since Wyndham took over (downhill) I sold my studio to my girlfriend who only wants to go every other year and I purchased a 2 bedroom for $1995 in a fire sale. (Yippee) The exact week I want to go down for the next 25 years... I will never deposit my week, and RCI will never make money on me again to exchange! You deposit, they resell... Who makes the money! Then they make you pay $199+ to exchange, another Win Win for RCI and nothing for their customers.

The sales presentation is excellent at this company. They show you places that you can "use" at whatever location you say you are interested in. When you actually pay and sign up and get online to look for a place in that location, it is not available or is 3 times the points you expected to have to use. There should be a trial period so that you can sell back within the first month or so, but there is not. They tell you that you can sell it back, but when you ask, they say that that "period" is over. You are basically stuck. Wish I could give a 0.

RCI is the worst resort company ever. They steal points away from you that you have purchased and says that the points were used under a vacation that was never booked. In order to resolve this situation, they'll transfer you back and forth to departments and have you wait hours!!! I hate this company with a passion. Rip offs!

I have purchased many certificate packages from RCI travel department. When I purchased 2 more packages last year, I was told that I could get 1 week at a resort of my choosing and either a premium cruise or 2 seven night cruises. I used my resort stay and one of the 7 night cruises without any problems. I went to use the second 7 night cruise and ran into a huge mess. First, when I originally purchased the package I was told I could have a balcony suite. Well, not the case anymore. I was told that I can only have an inside stateroom. So disappointed I went ahead and booked the cruise anyway. Now that we are close to our cruise date, I called the cruise certificate department looking for the itinerary that was never mailed to me. This is how we communicated in the past.

We've owned a timeshare for A LOT of years. Bought it at a ski resort (although they call themselves a 4 seasons resort). A prime week - the second week of the year. PERFECT time to ski. When we bought our timeshare, we subscribed to RCI, on the resort's recommendation. They said, "With a prime week, you can trade for any vacation you want." At first all was good. We like the beach in the summer, so we traded our week for the beach, during prime time in the summer. Then the greed that takes over so many, hit RCI. They figured out that if you convert weeks to points, you can make more money.

I have been with RCI approx 12yrs. My previous issues have been the fact that they charge for unused points... Live and learn. My complaint is that I had to cancel a reservation. It's unfortunate but situations do arise and plans have to get changed. I cancelled 5-days prior to my check-in date. RCI WILL NEITHER REFUND NOR CREDIT my charge of $99.00! They say they have a 24-hour 'grace period'. I feel this is a major RIP-OFF to consumers and extremely bad business practice. I have contacted them by email, customer service and 'blabbering' supervisor. I was told "they have to keep the lights on" in order to provide their service. Well, RCI, my lights need to be on as well!! BUYER BEWARE.

We see no reason to sign up for RCI except to give the company money. We are new members who tried to use RCI for the first time. We wanted to visit El Dorado Suites, Riviera Maya, using our exchange. Through RCI, we have to pay a $399 fee for a mandatory 7-day visit. RCI requires we also pay a $2500 "Mandatory all inclusive" fee for the El Dorado. So that's the cost of our RCI membership, plus a $399 fee, plus a $2500 all-inclusive fee. Curious, we logged into El Dorado's home page and found we could sign up for the exact same vacation, not using RCI, for a total cost of $2200, also all-inclusive. So the all-inclusive fee alone is more than the actual cost of staying at the El Dorado Suites, without having ever met an RCI salesperson.

I've been a member of RCI for 7 years. And got sucked into changing weeks to points. Let me tell you. You pay for the right to use a room for a resort for a week. And with points, you have better options. And with a Platinum membership, it gets a lot better. Wrong! Wrong! Wrong! The most unfortunate part of deciding whether you are getting a timeshare or not, is while you are on vacation. You're in good spirits. You're enjoying your vacation, and want more time. In comes the timeshare rep, and makes it sound like a wonderful investment. It affords you the ability to vaca in nice unit. You're planning to go in a vacation at least once a year, so why not do it in style? If the person reading this has already bought a timeshare, ugh! Sorry. Welcome to the club of regret. If you are still considering, let me tell you why you don't want to get trapped, and I mean that, trapped in this timeshare web.

"Join in the Festivities and Celebrate Vacation Village Resorts' Anniversary with a Complimentary Vacation! OFFER EXTENDED. It's not too late to join the party, take advantage of this opportunity to celebrate Vacation Village Resorts' 35 year anniversary before it's over! As part of the celebration, RCI® subscribing members can receive a complimentary one week stay by simply booking your next vacation into select Vacation Village Resorts and paying a $149USD internal exchange fee with no Points required.* Act Fast! Must book by 4.30.17 with travel dates through 2.28.18."