RCI Reviews

I have been an RCI member since 2009, owning multiple properties that are managed by them. I have had my issues with them, but lack of empathy due to the loss of travel from COVID-19/Corona Virus has to be a new low for RCI. Where many members are unable to leave their states/countries to travel due to restrictions, it is shameful that this company is more concerned about earning money than the welfare of their customers. I understand resorts/hotels are open, because their livelihood depends on it, but if customers are unable to leave their room/resort due to restrictions, it doesn't really make sense to travel. Now, when RCI can easily just push a button to extend the points, which don't cost them anything, they choose, instead, to increase prices/fees to extend or combine deposits is not just shameful but disgraceful. They should be ashamed of themselves for not making an exception like so many other hotel reward programs are doing.

I am so disappointed with RCI that claims to be a family friendly company that does not recognize that because of Covid, families are not being to travel without putting their loved ones in jeopardy. The CDC has closed down states and activities. Yet RCI will not work with us to rebook next year when things should be better. Sad that this company puts money over people's welfare. I guess this goes along with Covid, 2021 the year that showed people and companies' true colors. It’s not how you treat a person when times are good. It is when things are difficult. As I see it RCI is showing myself and others how they feel about us as customers.

We had a weeks timeshare and went to a presentation that said they were working with RCI and we could purchase another one and use the points for Airfare, Cruises, Hotels and other travel. IT WAS ALL A LIE! You can't. I've contacted RCI and they've told me just take my timeshare away from RCI and just go the week I paid for at the resort. I've tried contacting the resort and no one will get back to me. (It's been awhile) Then I get a phone call telling me I can visit another resort and they will explain how to use RCI for travel. I show up....A SET UP! They told me what I purchased was worthless and that if I purchased THEIR timeshare it would give me more leverage.

I am a Sapphire member and had booked thru RCI for our family vacation this December 6-11 in San Diego, California. 2 days before the said date city of California issued a “stay home order“ for 3weeks or so, meaning nobody can travel to there state or if we will just be quarantined for 14 days in our hotel. We called them a week before the date of our vacation to cancel based on what we heard in the news about California that it’s not safe to go, but RCI said we cannot cancel anymore since policy is only within 24hrs from booking.

RCI is terrible. We purchased a week in Orlando for Jan 2021 and had to cancel due to Covid. Being Canadian we can’t travel without having to quarantine for 2 weeks on return to Canada and that’s not possible for us so we opted to cancel. We fought for 6 months to get a credit that RCI neglected to tell me would only be good until March and had to be used by April.

I am very disappointed that RCI are charging me and many members for extending of deposit because we cannot travel because of COVID-19/Corona Virus restriction/travel bans. They should be ashamed of themselves for not making an exception like so many other hotel reward programs are doing, including their partner Hilton Grand Vacations, who are extending points into 2021 FOR FREE and regardless of whether they are going to expire or not. These are not normal times so RCI should not act as if enforcing their policies right now are normal things to do. Why should they charge and it's no one's fault but due to worldwide pandemic!

Once again RCI disappoints. Covid caused our resort to close many of their activities including the pools and fitness center. We asked for a cancellation and refund and they absolutely refused. Their policy is no refunds on reservations even during Covid. They offered to allow me to make a different reservation but our IHG points were expiring and we had none to use for the future reservation. I waited for more than half an hour to speak with a supervisor and when he finally got on the phone, he was curt and unsympathetic. Terrible service and horrible policy make this company a HUGE disappointment. We won’t be reserving with them again. This was our second lousy encounter with them. That’s enough.

A representative (Kathleen) from RCI was able to reinstate my lost trading power and extend it until 12/31/21. I appreciate her quick response and I'm sorry this couldn't be resolved with the original customer rep I spoke with. Good job, RCI.

I had previously reviewed RCI and given them 1 star for good reason. Following my review they agreed, due to Covid, to refund my points and cash payment for a booking that obviously had to be cancelled. I am grateful to them for their consideration but it would be best if they had provided that resolution without my having to resort to a negative review.

I purchased RCI years ago and have been accumulating points to use for my retirement. Their program to use points for airline bookings and rental cars was the number one reason I joined, as I rarely book one of their resorts. I retired earlier this year and have almost 3 million RCI points... but when I went to book a flight, I was told this policy had changed as of the beginning of 2020 and that points could no longer be used for either flights or rental cars. Now, I am feeling totally scammed. If they were to change policy like this, they should have given their members amply notice and at least honored the points which had already been accumulated.

I have been an RCI member since 2015. Just like everyone else, we are adjusting to traveling during a global pandemic. We booked our trip from NJ to MA 2 months ago. MA has been a low risk state UNTIL TODAY. We were supposed to leave for our trip in 3 days but have to cancel because NJ requires you to quarantine for 2 weeks upon returning from a high risk state. Our jobs will require that we quarantine regardless of a negative COVID-19 test result. We cannot afford to take off an additional 2 weeks. I tried to explain this to the representative in hopes to get my points and $200 exchange fee back; however, the only solution I was given was to SPEND $129 to get a $200 credit. I pay a membership fee, use points, and pay a exchange fee whenever I book.

I'm a Hilton Grand Vacations owner and a transferred a large number of points to RCI for 2019. I couldn't use them so RCI said I could transfer them to 2020 for a fee, which I did. I was planning a few trips this year but when the Pandemic hit, most of the properties were closed until June/July. But the COVID-19 cases spiked around the country during this time so it wasn't possible to travel.

Update. RCI stood by their word and processed my request to restore my Deposit Trading Power to the maximum value available for the deposit.

Updated on 10/12/2021: I'm currently on the phone and due to covid I had to get my cruise changed several times and now there is covid rules, the locations were changed and because I am requesting a refund I forfeit my certificate. RIPOFF!!! No consideration at all, just want to take people money anyway they know how to take it. I paid for this to get cruise and resort and now that I request a refund I can't get a chance with this anymore. Crazy Thousands of dollars stolen.

What a mess they have made out of my account, after hours upon hours on the phone with over 10 different representatives, not one can figure out why my account is on hold. They go through staff so often every time I call I have to start over. They don't respond to emails or calls. I lost out on my resort stay in Los Cabos, and a second in Cancun because they won't respond! I can't access my cruises so I guess I lost those too! What a disaster this experience has been...never again RCI!

RCI company is full of lies. Do not deal with them or any other timeshare company in the world. You will 100% regret it. It will cost you 10k to get out of a timeshare or your credit store will go down by 200 points for 7 to 10 years. Run Away.

We have been members of RCI for over 10 years. Last year we purchased 5 travel packages as we had retired and planned on traveling, then Covid. Sunday I accessed the travel package page to book a premium cruise for 2, had technical difficulties and was not able to book. The certificate expired on 9/28. I called 9/29 to see about extending the expiration date as cruise lines are not booking now until January. I was transferred 7 times, told they could not help me, I should call corporate, another transfer, corporate transferred me back to travel packages who said they couldn't help me. I am very dissatisfied and frustrated and will never book a travel package with RCI again.

I appreciate the time the representative took to reach out and explain the timing of the deposits vs. RCI membership. She clearly demonstrated that customer satisfaction was more important. Thank you for the consideration.

We only have our RCI membership through another timeshare company affiliated with them that so far is easy to work with. We planned a trip to Ireland, Pre-pandemic, and had to reschedule the initial trip. We ended up needing to reschedule the the new date, again due to COVID restrictions. They did not have any lodging available for the new time frame in Ireland, but did through their 3rd party for hotels. Since we rescheduled twice, they refunded roughly half of the trip and gave us a coupon to utilize by the end of the year. The kicker is that coupon isn’t good towards the hotels because they are a 3rd party affiliate (even though it is under their name). We will not be able to utilize the coupon and they will not refund it so we can use it through their affiliate site.

We have been RCI members since 1995. It was a great experience in the early years as you exchanged a week for a week. Since Wyndham purchased the company the exchange fees, combining fees, annual membership fee, etc. have all increased significantly over the years. Canadian members have to pay $335 for each week that they exchange. I deposited my weeks with them and exchanged for six weeks in Florida. It cost me $2,010 just to exchange my weeks. This is on top of paying $4,200 in maintenance fees at my home resort. Oh yeah, there was also another $200 on top of this to RCI to "combine" my trading credits so I could book the last week in Florida. These fees are all on top of the annual membership fee and the platinum upgrade fee. All the fees are getting out of line now that everything is computerized and you do everything yourself on their website.

The resorts are often poor quality and you can get a better deal by purchasing your vacation directly. The costs are never ending and the company is difficult to deal with. You also have to book so far in advance to get a decent resort. There truly are no deals. During COVID 19 the company would not extend weeks or membership. They only offered a small discount. This was such a waste of our vacation money. A timeshare is always the wrong decision! Do your research and run the numbers!!

First I would like to share that we have been members of RCI for at least 26 or 27 years. It started out very good but now it is unrecognizably horrible!!! We have a place in Maui that I always deposit with RCI and I always try to get it for the most desirable weeks in Summer so it will be very valuable to RCI. I used to be able to easily trade it for comparable properties but this is impossible to do now! My searches never come up with anything! As a result I have I think 120 points!!!!

Well, A bad review nets a welcome response. Although one should not have to write a bad review for results, I am happy with the outcome. While I still believe that the Timeshare companies and RCI need better regulation. I am happy with the resolution at this time.

I purchased a cruise certificate from RCI travel. I booked the cruise for Spring 2020 and the cruise was cancelled due to Covid. I asked RCI to refund my money as the purpose of the cruise was for my mother who has dementia to spend some time with the grandkids while she can remember it and now with Covid and not knowing when we will ever be able to go it just doesn’t make sense to have that money tied up. We have been RCI members since the 70s when my grandparents bought two weeks. RCI has made plenty of money off of us in the 50 years (that counts for nothing) of our ownership.

My husband and I have use of RCI through another timeshare company, BlueGreen. We have been very happy with BlueGreen for over 20 years. We tried using RCI a number of years ago and the experience was awful so we just haven't used it since. We have been told repeatedly at our BlueGreen updates that RCI is much easier to work with now - they no longer keep your points if you can't find a resort you like. So... I logged onto the RCI site and first of all - they were using my old last name - a name that changed 17 years ago. We went through the entire legal process of changing my name on the deed, adding my new husband as an owner and removing my deceased step-father. RCI still had all the old information including an e-mail address long gone. I was told to call BlueGreen about it. They did accept the e-mail change because they did want to communicate with me.

My family and I have been members Of RCI since 2004. In the beginning it was great! Soon after the fees began to rise. We had 6 vacations booked for 2020 and 4 had to be cancelled thus far due to the pandemic! We have a credit of approximately $900 and after calling and trying to get help, we found out our credits will expire in December one in September and they are refusing to give us an extension even though the cancellations are due to the pandemic. Airlines worked with us to satisfaction but the company we were loyal to RCI did nothing!!

We had booked out summer vacation with RCI since Jan 2020. Then Covid19 hits and the Canada-US border are closed. We held on and still hoped that we could go on our vacation. But things did not get better. Today I finally decided to cancel our booking. This is already such a huge disappointment. I was much much more disappointed that RCI will not refund our exchange fee. We were given a credit and we only have till December to use this credit. This is so ridiculous. First of all we are not canceling for the fun of it. These are unusual times, the border to US is still closed and we are forced to cancel. Even if we were able to go we will have to quarantine when we come back. We will not be able to quarantine when we come back due to work. My husband has to work outside of the home. We will not be able to use this credit by December.

I been a member of RCI for nearly 40 years, they were great then, a lot of resorts to choose and you can apply your points to any air travel, cruise or car rental. I am a platinum member just because when booking airfare I like to use the max of my points. Today I want to book a flight and to my dismay RCI have stop booking airfare using your points and the only partnership is with the hotels, using just 2000 points per stay. They say it was posted on the website. Well what about an email notification? I am very disappointed with this company and their lack of communication. I am seriously thinking of terminating my membership and renting the unit directly.

We had a vacation scheduled in May, but due to Covid 19, the resort closed and our vacation was cancelled by RCI. Our exchange was set to expire in June 2020, so it will expire in a few days. Unlike airlines, hotels, etc., RCI is still sticking to that it will expire, and that I must pay a large fee if I don't want it to expire. This is unacceptable in these times when all these other companies are being kind to their customers and allowing expirations to be extended. RCI is not kind, they are way outside of the curve! I agree with another reviewer, who apparently has had the same experience.

Like most people, my vacation was canceled due to the pandemic and in order to rebook, I was told to pay another membership fee. Why? This is lacks customer support and doesn't make sense! This is the worst company to deal with and I do not recommend them to anyone. Buyer beware! I have requested that my fees should be credited to use at a future date, but no, they want an additional fee! This company is a sham!

I had 2 separate one-week reservations (in March and June) and both were cancelled by RCI due to Covid-19. My points are scheduled to expired July 2020. I asked for an extension on my points and was denied. I have also asked for a refund on my exchange fee which is $239 each and was denied. They will only give me credit for another exchange and are making me pay a fee to extend my points beyond the July 2020. It is impossible to fit in 2 one-week vacations by July when everything still shut down. Absolutely unacceptable. I have been a member of RCI for over 20 years and this is how they treat their customers during a pandemic.

I been a member of RCI for 30 years, they were great then, a lot of resorts to choose and you can apply your points to any air travel, cruise or car rental. I am a platinum members just because when booking airfare I like to use the max of my points. Lately I want to book a flight and to my dismay RCI have stop booking airfare using your points, instead they advise me to use points in nightly hotel, when I tried to do that the site didnt exist. I am very disappointed with this company anymore. It is not worth it to just keep paying a yearly maintenance. I am thinking to stop my membership with them.

I've been a member of RCI since I've had my timeshare in Cabo San Lucas since 1997. I've never been hugely favorable of RCI due to ever increasing fees and fees for everything you do, but my latest experience in cancelling reservations and being held to their unfavorable policy that isn't being adjusted to accommodate plans beyond just a few months of the pandemic. Other companies (I'll use United Airlines in this case) have sent personal emails offering support and changes in policies that go until the end of 2020 and then committing to work with customers in rebooking vacations, waiving all fees in the process. RCI won't adjust and will charge me the full fee (not getting any credit to rebook into future).

Been a member before BECAUSE BOOKED 5 WEEKS FOR JUNE in Costa Rica which is closed till Nov, can't get a full refund. Offered me a coupon which I will never use by Dec. Going to switch my account to Interstate International. Bad policy, the supervisor was rude and uncaring.

I have been a Points member of RCI since 2009. We receive annual vacation points with RCI through a vacation package we purchased with H-10 Hotels, so we thought of it as a possible bonus to our vacation inventory - boy were we wrong!! Since 2009 we have booked maybe 6 or 7 vacations using their listing of resorts which is less than honest - we have had a negative experience with all but 1. The latest was an all inclusive in Mexico we booked in February which was cancelled March 23rd due to the COVID-19 Pandemic and border closing. First, understand that the booking fees to use points were $69.00 when we started in 2009 and are now $239.00 in addition to the points that are being used and if it is an all inclusive resort you must pay the all inclusive rate, still with all that we went ahead and did it because we had points expiring (which is another rip off).

RCI just notified me that my valuable RCI points are expiring on May 30, 2020. I contacted RCI re: an extension and they are charging members to extend their time which I think is shameful. They should waive the fees considering how much we pay for annual maintenance fees. I have been an owner for over 30 years and am appalled by their actions.

Advised by resort April 6th that they would not be open for our May 1st arrival. Contacted RCI for a refund on April 8th. Initially said they would hold $350 but would credit our credit card for the remaining $513.94. Credit card rec'd $493.94 on April 8. Called again on April 16, agent spoke to supervisor and I was advised that the remaining credit would be applied to my credit card. Rec'd additional credit of $20 on April 25. Called again on April 28, spoke to "Jasmine" and was advised that the remaining $350 credit to my credit card was in progress. "They" were now processing April 8 request so that I would have mine within the next 2 weeks.

We have been members for about 30 years with good results in the early years, but has turned sour to very bad the last 10 years. Last year we had decided that we no longer desired to travel any more due to age, and the additional costs and the inability to locate available resorts in the locations we would choose. So we decided not to renew our RCI membership. My last trip with RCI was in January of 2020. In speaking with the agents during this time, when they asked about renewal, I mentioned that I would not be renewing my membership and just use my week at the resort in the future. Nothing else was said. My membership lapsed January 31st of this year.

My booked week was cancelled due to the COVID-19 pandemic. I was told that in order to re-book my week I had to pay for another year's membership. I was told they would not re-book the week for me because my account had to be paid at the time of check-in. My week was for the beginning of April, my membership ended the last day of April. I could not have known that I wouldn't be able to use that week as planned and I couldn't re-book it before the end of April because everything was still in shutdown. They informed me that they had a credit of $239.00 and that I would have to re-book before six months past in order to preserve that credit, otherwise I would have had to pay another exchange/transfer fee. So no help from them, just a request for payment for another membership.

Was contacted by RCI. They did help navigate reservations. 3 stars for the rude and inconsiderate "Tiffany" original Customer Service Rep.

My points were expiring Jan 31, 2020. I had already paid to have them extended and paid the exchange fee for two rooms for a family spring break vacation March 27, 2020 - April 05, 2020. The state of Hawaii and California was shut down due to COVID-19. Both the hotel and airline canceled my stay and tickets. I called RCI and I was not given a refund for the two exchange fees I paid. I was only given until June 2020 to book my vacation or my credit would be lost. I also have to pay more money for my points to be extended. I feel that because this is a global epidemic that fee should have been waived and I should be entitled to a full refund. How can I book for a vacation for this year 2020 or the early months of 2021 if the whole world is still going through lockdowns and nonessential travel is not permitted.

I posted my initial review on this site without a large expectation of having this resolved to my satisfaction. Kathleen from RCI contacted me, and we have resolved the situation to a level that is very satisfactory to myself... I am very happy then to upgrade my star rating and my satisfaction with RCI in repairing this problem. Thank you Kathleen.

Larry

I had a 3/29/2020 vacation cancelled due to Covid 19. RCI put some of those points in an expiring points account indicating I have to use them by May 30, 2020 or pay to extend them. I called on 4/23 while we are still on a stay at home order they still insisted I had to vacation prior to 5/30/2020 or pay. So while all other companies in our country are trying to extend due dates and help people this company is not willing to do the right thing simply by allowing these points to go into the regular acct. By the way I did make a reservation for next year they refuse to use these point. I cannot vacation prior to the end of May if it is open because I am a nurse on a Covid 19 unit.

We had our vacation booked for April 24 - May 1st (with our expiry date of April 30th) with a resort through RCI. The resort had email/informed us of their closure due to COVID-19 and won't be re-opening until possibly June. I requested a cancellation request to RCI, which they returned our points to our account but now they want us to PAY for the extension!! This is not fair - we booked before our expiry date! They should extend it FREE to us since it is NOT OUR FAULT that the resort closed. They also have credited us the payment that we must book a new date by Oct 31st - they refuse to give us our money back! So what choice do we have other than pay for the extension?? They are NOT sympathetic to the current situation!! WE ARE NOT HAPPY!!

Kathleen provided the service that I've always received from RCI. In spite of the coronavirus problems she more than resolved my problem. Not only is RCI 5 star but Kathleen is one of the reasons they are a 5 star.

I have been a member with RCI since 2008, I have 8 points due to expire April 30, 2020, when I called RCI to inquire about my points I was informed that I could pay an additional $99.00 to extend my points for 1 year, and I also have a 1 week vacation scheduled for JULY 9, 2020, I was informed that I needed to wait until 30 days prior before my vacation date to see what is going on with COVID-19, or I could pay an additional Protection fee and it would protect my week and my money I paid for the exchange would be put on the books for credit.

I have been a member of the RCI timeshare vacation exchange for 10+ years, and upgraded to Silver in hopes of having better selection for exchanging. My week is to expire June 30th, I have been searching for a resort that would meet my expectations, which is challenging even with the upgrade of membership. With the Covid19 non travel ban I have several months (March, April and May, possibly June, who knows at this point) that I will not have available to me to book an exchange. So I contacted RCI and was told that my ONLY option was to pay the $99 extension fee, and that I should be happy because it was $125. This is ridiculous!

I used RCI Chat to see about getting an extension of my points that are expiring April 30. Only more money will make this happen. I have already paid my quarterly dues for my timeshare, and the Platinum membership fees to RCI. Now I need to pay more money to extend using my points for an undetermined time in the future. I am so frustrated by this. I feel like I would just be throwing money away with no guarantee that a month or 3 months or even 6 months would be enough time. Then the exchange fee..it's all about the money folks! Please review all the costs before you invest here. So disappointed with this company!

Trying to get through the phone tree and actually getting to the right people has always been a nightmare. I have been a member of RCI for over 10 years taking many cruises, trips, resorts and have purchased several different packages. Now with the virus, our cruise and our air flights need to be cancelled. After several conversations and talking with supervisor they can't find my account. I contacted the airline and they said they reimbursed our tickets in cash going directly to RCI. When I called RCI they not only said I don't have the money, they say I don't have an account with them. I am furious and very frustrated. I do not recommend doing business with them. I certainly won't in the future.

I have a vacation week expiring July 31st which obviously I will not be able to take. I figured due to covid19 they would extend it for at least 6 months with no charge. However not the case. I paid to have it extended 3 months but it looks like that won 't be long enough. It seems they have forgotten who pays their wages. Their policies should reflect the current situation most other travel companies are treating their clients more fairly.

After expressing my concerns on this site - and corresponding with Kathleen from Customer Care, we were able to resolve the issue. RCI has agreed to post a coupon to our account toward a future exchange fee. As we do plan to travel again once the Covid situation resolves, I consider this a satisfactory response. Thank you for working with us in a reasonable manner.

On February 20, 2020 we booked 2-2 units in Las Vegas to go on May 10th. I called to cancel today and they REFUSED to reimburse me the full amount stating that it was their cancellation policy that they keep almost half of my money ($700) to use/book by October 31st in which I explained that I will not travel at all this year. They wouldn't budge! This just shows you how much their clients mean to them, especially during this time of need and we could really use that money right now! We are not their priority. I'm so disgusted with them! Ever since we purchased this timeshare in 2013, it has been a nightmare! I repeat, DON'T PURCHASE RCI!!

I spoke with RCI and they agreed to extend my points to October so I could re-book the vacation at the same resort that cancelled all stays for May. I appreciate the ultimate cooperation, I just wish it did not take this complaint to be resolved. Thank you.

First of all, I never write bad reviews but I am so furious this one I must write. I have a timeshare that I exchanged with RCI that expires on July 31, 2020. I had a trip book in May that was automatically canceled due to the pandemic. When I called RCI, they said that they would give me a voucher for the booking fee but I will need to pay $99 to extend out the week that I exchanged. I was furious with this since I did everything correctly with booking and so many people are going through hard times I was surprised that there would be a fee charged!!! I asked for a supervisor (Tyler) and he said that was their policy. I asked if I was the only person complaining about this and he said yes which is a lie because when I checked I found this site with multiple complaints! At this point, I want to do everything possible to get off of RCI because this is not the way to do business in a time where so many people are suffering.

I had asked the previous worker to have a manager call me.... After a few hours they did and resolved everything. Listened to my calls from the past week and fixed everything.

I have a member of RCI for 40 years. While not overly happy with the services they provide, a recent experience has led me to write this review. I made an RCI Exchange for Las Vegas which would have started on March 27th in the middle of the CoronaVirus pandemic. Since we are in a shelter in place mode here in California, I called RCI for a refund of the exchange fee. I was told that RCI does not give out refunds for any reason. I think this is not the way we should all work with each other during this crisis.

We have been RCI members since the 80's. I recently (March 16th, 2020) booked a week vacation for my daughter, using points that expire on Apr. 30 this year. We have never missed a maintenance period and have maintained our membership with RCI - that's a lot of $$$ over almost 40 years. In any case, I paid the (outrageous) exchange fee of $335 and was charged an extra $125 for a 'guest certificate' for my daughter, even though her name is listed as an owner also on our paperwork. Less than a week later, the resort closed and cancelled our reservation due to COVID 19, saying to contact RCI for any refund. Cool...

My small group booked a Panama Canal cruise for Feb 2021. My sister and I have to cancel our trip as her husband has been affected the Covid 19 virus and there will be no travel for us. Norwegian Cruise Lines, whom the trip is booked with, offered us a full refund as we are well within the 120 days to cancel. But we were advised we have to contact RCI to actually cancel the booking.

We have resolved our issue with RCI and their affiliates. We are very pleased with their response and professionalism in solving this issue.

Almost 2 months ago I booked a Vacation with RCI from banking points from my Wyndham account. Biggest mistake I ever made. My points were use it or lose it by the end of March. I booked with RCI at a popular resort in Massanutten Ski Lodge. Fast forward to March 15th with the looming Corona Virus with a full grip on every known place possible. I called RCI to see if the resort I had booked had cancellations. They said they knew of none but told me to call the resort so I did. After calling the resort and being informed everything was pretty much closed I made the decision to call back and cancel. Now keep in mind mine points were use it or lose it as of the end March. When I reached RCI they asked why I wanted to cancel. I told them due to the corona Virus all was closed and no sense in going.

Happy to say that RCI will rectify the issue. They say I will get my trading credits back and my exchange fees paid will be put into a credit bank for future use. Thank you Kathleen at RCI.

Was going to take my mother to Mexico for first time at the end of March. Due to the coronavirus outbreak, cancelled plans because she's 83 years old. Called Fairfield, no problem; called Alaska Airlines, no problem. Called RCI... HUGE ** PROBLEM. Just spoke to Mike, who said that we can cancel but we will lose points and funds paid towards this vacation because we didn't purchase the protection plan back in December. Are you kidding me? EVERY OTHER HOTEL AND AIRLINES ARE ACCOMMODATING PEOPLE, BUT NOT RCI? HOW GREEDY ARE YOU??? And Mike - your nastiness because "you've been taking similar calls all day" is unacceptable. Get a new job.

The number of properties that RCI has available for exchanges has dwindled to less than half what we were originally shown when we purchased our timeshare over 17 years ago. How do I know this? Because we have recently attended time share presentations, and they showed us an old RCI catalog that was thick like a phone book. What RCI used to mail to our household was a property catalog maybe 3/4 of an inch thick- nowhere near the size that the timeshare salesperson presented.

I had the misfortune of attending a sales presentation at the Grandview today; a timeshare company in Las Vegas. The presentation was to last 90 minutes, but they extended it 3.5 hours. And the agent kept saying he was making it faster than normal. The experience was unprofessional & makes no financial sense. When you add up the cost one is smarter to rent a hotel in Vegas & not be locked into a contract with yearly expenses. If you want a timeshare buy it on the resale market. You will pay half or less because people want out. This is not an investment.

Updated on 03/06/2020: This is an update to my prior review. Only a day or two after submitting my one star review (less than one, but that's not an option), RCI claimed "on my review" that a resolution was in progress. It's a lie! They have in no way contacted me, made any changes to my account, nor resolved anything! I am undertaking a course of action for all those who were cheated by them. I'm not surprised that there are so many in my area.

I'll start by saying, my wife and I have been an RCI members since 1990. Since that time, we've traded our week numerous times for other locations and without incident, with one exception. Today (02/04/20), we traded our week for a vacation in Palm Springs, CA. When we received our confirmation, it read 'Thank you for protecting your vacation!'. However, we never chose the protection nor have we ever.

This company Distorted the product they sold us. They told us we could get a week. Even after another purchase, a $7,000 upgrade. We still could not get a week. We get about 2 days a year. We pay about $400 a month for only 2 days to vacation. This was supposed to be a more affordable way to vacation. The easier way to vacation. They were going to help us plan and help relieve the stress of planning vacations. But we spend hours on the phone just to get 2 days and half the time we can not get in where we want. Also, the units we have stayed at with RCI are not comparable to what you see at the presentation. And you pay extra for those.

I booked and paid for a vacation in PV mexico. A week after booked got a call and told we were unable to stay as hotel has a 1 in 4 rule. Was told there was a special department that worked with this. 4 days later when I call no one has been sent our case to handle. THey send me hotel names but not in PV. I am so disgusted with RCI PLane tickets have been bought and are nonrefundable. When I called today they told me it could be 3 weeks. So I am to wait for 3 weeks for a hotel that might not become available. You think they would take care of their loyal customers.

We have been members of RCI since 1989. The company was reasonably ok until Wyndham took over. Recently we had some unused points left over from 2018 which we found out that we will be charged $189 to extend them. We also had a full amount of unused points from 2019 and future points allocated for 2020. Our paid membership expires in 2021, however RCI gives themselves rights for two more years, so called membership term expiration which is 2023.

We’ve owned two weeks (now “Points”) with RCI since 1999 and have had many wonderful vacations with our trades. Since “Points” were initiated, our experience in finding places has deteriorated significantly. Example, calling well in advance, in Newport, there were NO availabilities over Thanksgiving 2019. We were there in 2018 managing to snag one of the last remaining spots; when we got there, the place was nearly empty! Looking for a spot in Portugal in September 2021, 21 months from now, and most places are down to one or two rooms left.

I've been a member of RCI since 1987 and have traveled all over the world using our timeshares in Maui, Kauai and Cape Cod for exchanges. That being said, the vast majority of our exchanges were places/dates that we had to settle for because that was all that was available on the RCI system. We got used to making sacrifices and settling for less than desirable resorts, locations and dates, as we were tied to school holiday periods and didn't have much flexibility in our travel dates.

I have been an RCI member since 2004 and have exchanged my week in many places like FL, Mexico, Rhode Island, Maine etc. My family loves staying in vacation ownership units because you have a full kitchen, washer/dryer, and amenities.

We have a timeshare with a major hotel brand and for the first time used RCI to make an exchange into the RCI resort network in Cancun, Mexico. Although the reservation process to use our points worked out well, the RCI exchange is just not worth it. First, there is an exorbitant fee to reserve the resort room. Second, we had to pay rates for an all inclusive daily rate. This was jacked up by the hotel for the holiday season and did not think much about it much as there was no option. However, after checking rates on Expedia and other websites, the same room was going for hotel room and all-inclusive, which was much less than our all-inclusive total for a week with over 2,000 points on top of it. RCI said we would get premium member service as if we were members of this resort club. Fine we thought used to the hotel brand timeshare that we are used to.

I have belonged to RCI for many many years. Before they got involved with Wyndham they actually were pretty good. Not so much anymore. The exchange fees are high, exchanges into certain resorts such as Disney are pretty much impossible to get especially the 2 br units, customer service reps are awful. Call 5 times you will get 5 different answers to the same question. Most of their resorts are no longer gold crown and the ones that manage to get the gold crown generally shouldn’t be gold crown to begin with.

As a RCI member, I tried to book several trips which included my week at Vacation Village in Florida. My week wasn't available, I tried to book a week at a resort in S/W Florida. I then tried the book 5 days in Dublin Ireland using my point and was told it wasn't available at the hotel I wanted. The hotel I was offered I would have to use 40,000 points. I checked the hotel online and I could get it cheaper on my own. I have 180,000+ points that I will expire on February 29, 2020 because RCI was unable to find me a resort. I paid about $250.00 to upgrade my membership hoping to get a resort in Florida with no luck on the search. I was told by Vacation Village, if I didn't have a RCI membership I would be able to book my 1st week at vacation village January 4th 2020.

My mother is a senior citizen and has has certainly earned the right to travel as much as she can while she still is able. She ended up in ICU in Dublin Ireland and I've tried to cancel her reservations for 2 very expensive rooms for her and family in London England which were booked via RCI Travel. RCI told me I had to call RCI Travel who told me that my mother had to call. I explained to the rep, whose name is Sunny, that she is in ICU. I understand that she is the member but what floored me was that neither person at RCI was willing to offer ANY solution. Really disappointed in the complete lack of care. My mother is now out of pocket $1200. She has been a member for many years.

RCI is not worth it. Membership fees are high and then when you go to use your points in exchange for your ownership week they charge a $239 exchange fee to use points when they already accepted ownership of your week to trade. During a recent stay in Sedona we found out we could have booked an Air BnB for less than the equivalent cost of our points and exchange fee costs for the property we booked. RCI said it was a gold crown resort but I would give it a two or three star rating. Very disappointed in their selection of properties that are available. Forget getting into places on the West Coast of Florida. They do seem to own half of Orlando though. Membership is up soon so rather than go through another year of this frustration we may just keep the property we own and use it on the specific week we own.

I have sat through the timeshare sales pitch a couple of times and normally it boils down to if you vacation a month or more every year it would actually benefit you. If you don't then it won't. With RCI it was a straight con all the way around. First 500 plus a month lowered to 188 a month over 84 months along with the Maintainance fees of over a thousand on the thing. Way more money than if you're staying at a place that's 150 a night every time you vacation. Also with the sales pitch, other companies say 90 minutes then it turns into 2 and a half hours, we were in there for almost 5 hours and they took us to an alternate location so we had to wait until the this shuttle that ran around the place could take us back. Other companies may do a good timeshare or sitting through their thing for a hundred bucks, but avoid RCI like the plague. They are the worst ones by far.

Make sure you double check every transaction. Last summer, they deducted an extra 77,000 points for a "dummy transaction" because they made an error on my reservation, putting it in a guest's name. It took multiple phone calls to have them remove the guest's name from the reservation (this was someone I had booked a unit for the year before). The way they fixed it was to book the "dummy reservation" and take out the extra points, but they never cancelled the erroneous guest reservation and refunded the points from that. Needless to say, the reservation was all messed up with the resort.

I tried to use my savings bucks to purchase 2 things for my upcoming g trip to an RCI resort but even though I ordered 30 days in advance one of the items had not been shipped 1 week before my date to leave so I cancelled the order with the agent after being transferred numerous times and spending over 45 min on the phone. That was Sept 26. After they tried to deliver it while I was on vacation it got returned unopened. Today I get a call that they will finally refund my money but also charge me a 10% restocking fee even though it was their fault and I never even opened or accepted the shipment. DO NOT PURCHASE ANYTHING WITH SAVING BUCKS unless you are sure you won't need to return it!

I’m RCI member and I tried to book several times through their website. Never finished my bookings because RCI prices are always much higher for RCI members than for general public. For example, I tried to book car rental on rci.com and got the cheapest member price for 4 days 375.31 for Corolla. However, on a major US travel site I actually booked for same dates and similar conditions for $181.62. There were plenty of similar cars on this site for the same price range. It’s two times cheaper than RCI offers to its members. Well…. I think RCI management thinks that members who paid thousands of dollars for timeshares and hundreds of dollars for RCI membership OK to pay double for other services from RCI. It’s a scam! I keep both booking screen prints if RCI would try to prove that I’m wrong.

Just came from a presentation for Wyndham. Wyndham staff wanted me to convert/exchange all my Shell Vacation Club points to Wyndham points. They told me that if I had Wyndham point I had almost 100 percent chance of getting RCI exchange locations. If I tried getting RCI exchange locations using my Shell Vacation points then my chance become very slim and limited. Apparently RCI gear their exchanges towards certain point holders and not others. So basically RCI is worthless to me. I have no desire to spend any more money with Shell or Wyndham. Looks like a big shake down. What are your thoughts?

I have owned timeshare in Vermont since 1984 and raised my family taking at least one exchange per year. We have been to the Caribbean, Europe, Florida, Mexico, Costa Rica, Colorado etc.etc. Staying in resort condominiums has saved us unmeasurable money but more importantly created memorable experiences for my family. Sure the fees have gone up but so has the cost to renting a hotel room. We feel that the $209 exchange fee for an entire week vacation is a great deal! Thank you RCI for the memories!

Just returned from a wonderful vacation in Newport RI. RCI set us up in a spacious 1 bedroom at the Newport Bay Club. Right in the middle of Newport Harbor with restaurants and shops nearby. The mansions were magnificent! Thanks RCI.

PLEASE BEWARE. RCI in Cancun MX. DO NOT give them any information about yourself. Back then or maybe even now still this company couldn’t find me an available all Inclusive for my family. After many attempts I finally stop payment. In the beginning me and my husband were threatened if we canceled the transaction and we only had a day left before we go home from vacation. This is why they ask you how long is your stay. I hate this company they took so much from me, mentally and financially.

RCI has increased exchange fees from $39 to $239 and there is no end in sight. This company should be avoided at all cost. They have no logical explanation for why the increases have been so great. They do it just because they can and there is no way the consumer can influence them, short of just not dong business with them, as I have done.

We recently purchased a vacation ownership product in NH and signed up to exchange our week through RCI. It’s amazing how many places we can travel! We just booked a trip to Orlando for next year and all we have to pay is an exchange fee.

My husband and I went to hotel Nashville for a getaway week. We knew that the resort was old but figured we could tolerate it. This resort is very run down. Almost everything had a layer of dust which I showed to management. He never sent anyone to clean it. The woodwork and chair rail look like it is at least 60 years old. We found our pots and pans in a linen closet by the bathroom? We could not go barefooted because our feet would get so dirty from the carpet. I am 5 foot tall and if I reached straight up I could touch the bottom of the towel rack. Yes it was that high. The showers were mounted on the right hand side of the tub, when you were facing it, which was strange and not exactly comfortable.

We booked a resort through RCI and requested a 2 bedroom unit. The resort gave us 2 one bedroom units instead which is an issue for a family travelling with 2 kids under three years old. At check in we requested them to change the shower liner because it was covered with black mold. There were bugs throughout the unit but those were never taken care of. The A/C and dishwasher did not work. We asked for fixes but they never happened.

"Hi Steve, I'm terribly sorry for all the frustration and confusion. It was just recently announced that we are now charging a $60 one time enrollment fee for new members so what you see online is the $99 (one year membership) plus $60 (enrollment fee). "

Never have I dealt with a company that made you work so hard to complete simple tasks, especially when you're trying to fix mistakes made on the company's part. Either their entire staff is incompetent, or they intently do not do what they say they're going to do just to make their customers miserable. My husband's father owns our timeshare. Over a decade ago his wife and co owner of the timeshare passed. It took YEARS before RCI finally listed my husband, the owner's son, as co owner in replace of his deceased wife. They made us sign papers and mail in 2-3 times because they kept losing it in the system and passed it off that we'd never called them about it before.

Called to check on cancellation due to Hurricane and the supervisor NO JOKE told me they didn't need to cancel at all, it was a courtesy. This is Hurricane Dorian we are talking about and a reservation in Hilton Head THE DAY it's supposed to hit. We were evacuated from Charleston, you can't fly there, you can't drive there. The state has declared a state of emergency. I cannot stand this company and wish we had never been gifted the timeshare. Disgusting response.

We decided to exchange our timeshare to Morrit's at Cayman Island. RCI does not have many GOOD properties to choose from. We wanted beach front which we did not get. The beach was full of seaweed, staff said it is like that all year. RCI was rude and all they care about is getting your money. Hidden fees from RCI and the exchange like daily tax resort fees, daily room clean fees and electricity not included. We had to fly back early to avoid the Dorian hurricane and RCI would not refund anything. Bottom line timeshares are a waste of money!! You can pick a nicer place to stay and cheaper.

I just recently became a member and already got all the “pleasure” to be there. It is awful, greedy company with very limited abilities offered to members, very high fees and very limited options to chose from. Shame. What is more important – they are out of touch with members completely. Just now, when the Hurricane Dorian, IV Category hurricane already declared, is coming towards Florida, when the Governor declared state of emergency all over entire state these people are kind of “monitoring” the situation (without any specialist for that purpose at all). And when asked – what to do with reservations for the resort on the Atlantic beach of Florida exactly for this holiday weekend – they said – "You may cancel and pay the fee because of that cancellation – that is the mandatory policy of RCI."

I purchased this program in two years ago and give RCI $2500. I had been a member of RCI since 1984 and believed they were trustworthy as my previous experiences had been good. The travel package, however, is a completely different story. They sell you on cruise and resort certificates. One, the resorts are very limited, mainly in Mexico. Two, you can purchase a cruise or a resort yourself for the same or less than what RCI will quote you. I was purchasing an Oceanic Cruise for $5899 with their "cruise certificate" only to discover I could purchase it directly from Oceanic for $5699. Great value!!!! The only way I got my money back was through savings dollars which was the money I gave them to start with. Stay away.

I have been trying to get my refund from a cruise I booked in January for June 2020 through RCI agency. NCL stated it would take up to 10 business days. Every time RCI calls them I have been on hold from 45 minutes to 2 hours plus. All I am told is to check with my bank. I was actually going to use part of the deposit to book a different cruise. I am also a travel agent and wanted to work with NCL directly. With such poor customer service I cannot even direct my clients to book a NCL cruise. I still do not have my refund and I keep getting conflicting information. This morning I was on hold over 2 hours to be told that the agent spoke with NCL and then he said he did not talk to them and he was frustrated because he was on hold for over 2 hours for me. He was from India and even raised his voice out of frustration.

We had RCI for 8 years and the past 3 years we could never find an available timeshare to exchange so we ended up cancelling our membership this past year. We were limited to travel dates during the kids school breaks so maybe a couple with no kids would find RCI useful but I doubt it.

It is virtually impossible to reserve a date on the exchange program. Prime locations in Maui, NYC, Calif ocean locations, etc never appear. It’s obvious someone buys up all prime locations. Am Screwed.

Booked our cruise 06/2019 for 07/31 - 08/03. Called numerous of times letting them know it was my husband's birthday while on the cruise. Mind you this was our first cruise ever. Was told that we was getting an onboard credit due to not doing in Cuba. Called to verify that numerous of times. The day of the cruise did not get the credit. No hot water in room. Sister's luggage was lost and no one knew it was my husband's birthday.

I bought a timeshare at a Sandos Resort Cabo San Lucas in 2015. RCI wined and dined me, but they never had ** to do with the Resort. They sent me an invoice for $242 and I paid it (dumb thing to do). I called them in 2017 and they said my points had expired, for $242 I could buy more points. What a ** show, don't ever buy a timeshare that has anything to do with these leaching, sorry, excuse for a business. Yours Truly, Chad **

Most of the properties on RCI are very outdated (dark red sofas, green carpet, dingy floral curtains type of places). And if you purchase insurance for a trip, don't expect to get a cent back. They still charge you for the exchange fee, any guest passes, and just return the week. My most recent vacation I booked at an all-inclusive resort, and it turns out the cost of exchange, plus the resort fees, totaled almost 50% higher than booking direct through the hotel! You may have some luck occasionally, but it's mostly a waste of money. I'd recommend to stay far away from this money trap.

I made a last minute reservation through online chat. The day before check-in the resort called to make sure I knew about the tornado and delayed check in saying they had informed my time share and that I should do an online search on the condition of the area. My daughter and I did online searching and saw some of the damages but the extent is not fully known. I called RCI and was told they were not informed by the resort and they refused to call the resort on my behalf. What should I do? If I don't go I lose my points and exchange fee. If I go I don't know what to expect. It's a long drive from New Jersey.

Just hung trying to book a vacation because their system was hung up and not moving. Customer service rep on the phone was very rude and not helpful in the least. Did not even want to be bothered. Isn't that their job to help the consumer? Why do we pay to belong to something and not be able to use it for anything? Their web site is the worst. Every time we try to book something it kicks us out.

I used to love the customer service and helpfulness of RCI. Recently, they have become the company you can not rely on! Do NOT book through RCI Travel! They said I had $1100 in travel money, made me pay upfront for my airline tickets, and only gave me back $500. They are not the same company they used to be. I used to use them for everything. Now when you call, you're calling another country, they hang up on you, won't let you speak to a manager, cancel your reservation without telling you, so you have to buy another package, and don't give you what they promise! I'm never using them again! I'd cancel the package right now, if I thought they wouldn't cancel the flights I paid for!

We have been members of RCI exchange for years. I have to say that all the years we were very happy with the service we received. Although last weekend we arrived to a resort late at night to find out that RCI didn't send our reservation to the resort. After few attempts to contact RCI we gave up. Thankfully I found printed confirmation and they were able to create new reservation. Today I called RCI and they said is nothing they can do because I should call them the day we arrived to resort and there is nothing they can do now. No compensation for time lost, and unnecessary stress, not even apology.

We have had a timeshare for 20+ years as a previous reviewer also mentioned. I would wholeheartedly second her observation that the properties are getting fewer and fewer. We have a RedWeek at Va. Beach, VA which is a hot property, but we still find ourselves many times unable to trade for anything decent in a place that we would want to visit. You know something is up when you search for Florida and can find only Orlando... There just aren't enough properties willing to deal with RCI anymore is the feeling I get. I also feel like there is sometimes some underhandedness for busy weeks like spring break and Christmas.

If I could give a minus star rating, I would. Unfortunately, at least one star has to be chosen. We were called in Nov 2018 with this "great" deal for $798, which provided 4 days, 3 nights to amazing beachfront resort properties in Orlando and Daytona. PLUS, 6 days and 5 nights in Grand Cayman. BUT WAIT, there's more! We also received 5 days and 4 nights at an all-inclusive resort in Cancun or Los Cabos. WHAT?! All that for $798?! Well sign me up! DON'T DO IT!!

Do NOT buy anything from them. They always have and will continue to hide fees, block you from your product you bought to sign up for another year of nothing on service, and truly are crooks. Give all timeshares to your ex-wife or ex-husband if you really hate them. They just sucks on every level.

After I booked the hotel, within half an hour due to some reason I wanted to change the hotel location. They didn't do anything about it and said it can't be undone. My money was deducted and nothing was done about it.

We've been members of RCI for probably 20+ years. We don't even use it half the time, because no one in our family can find semi-decent hotels to go to anymore. In probably the past 10 years we've really seen a decline in the properties you can choose from. Think... old outdated hotels. Our daughter booked a trip which is still FOUR months away, and after looking at other packages online realized that she would have to pay DOUBLE for her trip through RCI vs. cheaper packages that included her airfare. I spoke to them today, and out of the 225 dollars they charged on her card, they will give 89 dollars back to her. Because "if you exchange a week, and pay 225 dollars, you only have 24 hours to get that back". We've decided RCI is no longer worth the money, OR the value they provide. We'll be getting rid of them.

In the last couple of years we have experienced timeshare sales with Blue-Green, Diamond Resorts and Wyndham. As well as our own with Holiday Inn Club Vacations. One thing we hear the most is that RCI only offers 25% of its properties for exchange to other timeshares. And what was really bothersome on the sales pitch by Wyndham is they said the same. So if that is true who sees the remainder 75%? Who decides? From the reviews by the owners who are RCI members they do not seem to have much say.

I have my timeshare in the Poconos for thirty six years. The first 15 worked out well. Then all the rules changed. They wanted me to pay a few thousand dollars to switch to the point system. Although my week is considered prime time my exchange choices were not prime time. So for one week I have to pay maintenance. That's fine. Then you have to pay for a RCI subscription each year and other fees to trade. How much do they think I'm willing to pay for a one week vacation. I have since dropped out of my affiliation with RCI. Wyndem (wrong spelling) has purchased RCI and things became even worst. So now I pay my yearly maintenance fee and that's it. With all the other costs I don't pay I apply to a second vacation. Keep it simply.

The company did indeed reach out to me concerning the issue at hand. The lady i spoke with was very polite, and understanding. I couldn't be happier with how she handled the situation, made me feel like a valued costumer.

I'm absolutely disgusted by the service from this company. They lie, they refuse to return funds and points, and they employ reps who can't even count. I purchased the cancellation protection policy just for them to deny the return of my money AND points used to book a vacation. They literally told me that their Grace Period (of 24 hours) trumps their cancellation coverage. SERIOUSLY what is the point of this Protection Plan then? So, to recap, I PAID for the transaction, I PAID for cancellation Protection, and when I had to cancel, I was refused a refund. Where exactly is the honesty or Protection in that?!

Worst company because they offer 27 points and it is impossible to get 27 points. Instead you paid 2 years in advance (in my case 3 years in advance). They defend themselves by saying that there is not its fault, it is the resort fault when we receive the confirmation for the paid. In all my years with them, there is the same issue. We will cancel our membership and go with the beach resort, or go to a different resort as Marriott.

I purchased a vacation packages from RCI. I was sold a Cruise package for 2 regular cruise or one deluxe cruise and 1 weeks vacation rental. Price $3700.. this was a monthly payment plan for several months. I chose the deluxe Cruise and it cost me an additional $1800 in fees for booking to add my children and get a decent cabin only to get a decent stateroom (NOT EVEN an OCEAN View -- a Deluxe cruise was Royal Caribbean 7 day Caribbean cruise out of Port Canaveral).

Whatever you do, do not use RCI Travel to make your hotel reservations. They are completely useless when it comes to making changes to a reservation because of Airlines cancellations unless you took out their insurance. All the other organizations that I dealt with, because of the cancellations, were very helpful and were happy to make all the changes requested without hesitation. My advice, stay away from RCI Travel.

This timeshare is an absolutely horrible scam, they talk it up to way waaaay more than it is! DO NOT FALL FOR IT LIKE I DID! Such a waste of money! I feel absolutely misled & completely stolen from????

I attended a Sapphire Resorts presentation in Big Bear and had an extremely uncomfortable conversation with the manager/leader at the presentation, Kenny **. I came in with the documentation provided to me at a previous presentation in Las Vegas. This documentation was what I had purchased (a trip for 8 days/7 nights to try out the resorts before purchasing a timeshare).

I called RCI to schedule a vacation certificate I had deposited and found the resort I wanted. I found the resort and available week when I clicked on the specific vacation certificate on the RCI website. I called to make the reservation and reached an agent (Janet) who insisted the week at that resort was not available even though the website clearly showed that it was. I logged back in, thinking that maybe someone else had taken the week before I reached the agent. It still showed the week available, even though the agent said it wasn't. I requested a supervisor, waited a very long time, and eventually a supervisor (Chris) came to the phone. After wasting a great deal of time with him trying to get onto the same website, I eventually learned that the week was showing up as available, but not for the type of certificate I had for use. IF THIS IS THE CASE, WHY WOULD THE UNIT SHOW UP WHEN I CLICKED ON A SEARCH SPECIFICALLY FOR THAT CERTIFICATE.

This exact situation happened to myself and 3 other who were suppose to go on a cruise to Alaska this June. "We paid $200.00 a month to RCI that we were told was going for the cruise. After a year we finally got someone to get us our cruise. They needed $1665.00 plus $885.00 to pay for the cruise. They said the $200.00 per month was to be put on the preferred list, not the cruise. Had we known we could have gotten the tickets from Princess cruises for $1665.00. We called at least once a week and most of the time no one called us back. We will never use RCI again."

Poor attention to detail. Twice, my niece's name was spelled wrong, on her plane ticket. First her last name. Tickets had to be cancelled and now at the 12th hour her name is not fully spelled on the ticket. This trip was all connected to a cruise. Hello, possibly copy paste, people!

We paid $200.00 a month to RCI that we were told was going for the cruise. After a year we finally got someone to get us our cruise. They needed $1665.00 plus $885.00 to pay for the cruise. They said the $200.00 per month was to be put on the preferred list, not the cruise. Had we known we could have gotten the tickets from Princess cruises for $1665.00. We called at least once a week and most of the time no one called us back. We will never use RCI again.

We took a trip to Mayan Palace Riviera Vidanta Mexico in February 2019. After arriving late evening we just wanted to get to our room and relax our first of seven day stay. But we were greeted by a very persistent representative. The night didn't get any better because she lied, made promises she could not keep, promising a bottle of wine for each night that we were staying at the resort if we attended the presentation, that never happened. The bathroom I would rate at a two as well, I think they could have done a better cleaning of the shower.

This is a review of the sales presentation for RCI's Club 365. If you're not interested in buying, then don't attend the presentation. It's not worth your time of 1.5 hours. The good. After arriving early and meeting with an adviser, the presentation started on time and was fairly engaging. It ended after an hour. Met with a different adviser for about 15 minutes. He realized we weren't buying and quickly gave us our "gifts". There was no high pressures sales.

I trade my timeshare on RCI each year, so I not only pay an exorbitant annual maintenance fee to The Manhattan Club, but also the RCI $99 annual membership fee plus a $245 trade fee each time I book a trip. A few years ago, I was informed by RCI that my original 47,500 points were now valued at 60,700. Sounds great, right? Well, I actually don't use all those points every year, so I thought I could just let unused points expire. Instead, I discovered today that unused points automatically get rolled over into the next use year for a fee of $36. So it seems to me RCI increased my points so that it could get an extra $36 each year from me. I wish I could get out of this entire scam for good.

When I was told by RCI that I had $1200 sitting in my account that had to be used or I would lose it, I thought since we were thinking of a river cruise in 2020 this would be a good way to use it. When I was quoted a price for the cruise and an additional package for hotel discounts etc, after comparing prices with other cruise companies, it appeared to be a good deal. Because it appeared to be such a good deal I asked numerous times does this include the cruise and everything in the package.

We purchased our vacation points for $10,000. We were led to think that we could go anywhere at any time we wished. The problem is that there is no availability for the places you wish to go because the timeshare owners haven't 'deposited' their property in the exchange. You're basically waiting on them to make a place available. It's not already available, and first come first serve property owned by the resort. It's timeshare owners making it available when they wish to make it available. You are still dependent on timeshare owners, no matter how they dress up the 'point system'.

My mother was scammed into buying this. For 2600.00 she could get two cruises, a Hawaii resort stay, and 500.00 cash to use for the trips. The 500.00 cash is so hard to use, we were never able to claim it. What they don't tell you is NOTHING is free! I have calculated and my mom might have saved 1,000.00 on the cost of these trips. So in essence, she paid this company 1600.00 for shoddy service and complete frustration. You call for help and there is nothing they can do. They keep telling you to call the cruise line, you can't call the cruise line because they are your travel agent and they don't do anything for you.

Scammed into a Hasty decision, no way out it seems. They only care about taking your money then say, "Sucker, too bad. Nothing you can do about it." No way out. Sapphire Resorts, Jockey Club, Starpoint whatever you call yourselves...I say scammed.

RCI Promotions, RCI Timeshares, RCI, LLC. If you want to file a BBB complaint, their actual name is: The Registry Collection. PO Box 2099. Carmel, IN 46082 317-805-9349. My in-laws have a timeshare with them and suggested we call to ask about a promotion for us to go with them on a trip to Cancun Mexico. We booked a trip with RCI Promotions on 9/10/18 for a beautiful resort. They said that they could not finalize the trip with the resort until we were 3-month out and they said that someone would call us back near the first of January.

I was nicely informed about this great package and the fact they could do much better than a cruise I has already booked for 2020. After committing to purchase everything I realized I had been scammed too late. Unfortunately I left on an extended vacation and the time to rescind had passed even though I offered for them to keep the deposit. I was stuck paying the $146 a month for 18 months for vacations I did not really want. Their $2,900 vacation savings certificates offered no savings and are more than the normal cost at other websites. The "7 day cruise" is actually for very limited dates and cabin locations unless of course you pay a premium to upgrade.

RCI will call your house, make the package deal sound so grand, very accommodating, stay on the phone with you as long as you need, answer any questions and then after you purchase the package deal for $2000 that's when everything changes. You can no longer get in touch with who you need to get in touch with, the reps are no longer so nice, the package deals have costs associated with the more beautiful resorts and you have to pay all of these fees on top of the $2000 you already paid for the package deal. Very manipulative company and fraudulent.

In October 2018 my wife contacted RCI agent James ** to book our next family cruise in Royal Caribbean for March 17-24 2019 (Spring Break). For some reason the agent booked us for February 17-14! Unfortunately we were not able to catch this mistake. In the validation call my wife took the call while she was driving but it was very noisy and didn't catch the wrong dates. To make things worse they sent a confirmation email to my Hotmail account instead of my wife's... and it went to spam. I agree...the validation call gave them all the right to process the purchase but there was a mistake on their side that we failed to catch. I called RCI to find a resolution, compensation, help, support or anything. For RCI the validation call is all that matters...but guess what! They even admitted the other calls clearly stated that the date requested was in March! Avoid booking through RCI!

Booked our river cruise through RCI Platinum last August. Expected to hear about flight details 75 days in advance of planned travel. Paid extra $100 to customize travel. 73 days ahead still no information. Called Viking and they were sending updates to travel consultant at RCI. Called RCI and found out travel agent is no longer there. Was informed that when people leave RCI they can’t get email. Went back to Viking to get flight and hotel info and they did share it with me. Could not upgrade flight without voiding flight already booked. Asked to remove RCI from being involved in this transaction as they are not providing any value. RCI would charge me a fee of $186 to get out of the way, this on top of the $100 fee to customize flight that I could not customize. Makes no sense... Never using RCI again. Disappointed in service.

We purchased this vacation package last year July 2018, and was promised points don't matter and we have saved enough to finally book our first vacation after purchasing what is suppose to only been a 3-4,000 buy in and will end up being 25,000 when paid off. We cannot even use it for a vacation due to I do not have enough points. This company will verbally tell you everything that sounds great but in reality it is a huge scam and you cannot take a vacation with this company. Your points expire in May and if you would want them to roll over you have to pay an extra few hundred to keep them one more year to average 30,000 points which still does not give a family of 5 a vacation package that will meet a family of 5 needs by the packages they offer. Stay away from this place. They will take your money and leave you hanging and laugh when you call about your points. You get screwed. Please please do not sign a contract with these people.

We have been members since 2001. In the beginning it was good. No problems getting what we expected for the times and places we were looking at. In the past 5 years we have seen that RCI has only gone downhill in a big way. Product availability is scarce, exchange vacations for the points are the bottom end of the scale. Recently we were looking at a 2 bedroom in the south of Spain for Jun 1-8/19 with a trading # 19. We had 18 points in our account and only need to combine our current year to add the additional point to secure this unit. As we proceeded to put a hold on the 2 bedroom unit in Spain in which I was able to do, the unit somehow disappeared and was not available within the 2 min of putting it on hold or was no longer available for the 19 points.

I went to pay my Membership Renewal as I have every year for almost 20 years. The difference is that I did it online this time. After the initial screen which matched my paper statement, the payment screen showed an additional charge of close to the amount of my original bill. It was labeled “Renewal Fee”. When I called to ask what that charge was for, the first person had no idea. After being transferred to the actual billing department I was told it was because my membership had expired. I had two paper statements showing that my bill wasn’t due for another three weeks. Didn’t matter. I was told that I was informed in a letter SIX MONTHS prior that my membership expired at the end of the year.

We have been RCI members since 1992. We have stayed in beautiful properties, we have no problem getting into resorts we like (mostly Mexico). I am so disappointed with the points system which RCI changed the week owners to without any input from us. Now if I have 8 points left from a booking I must pay to have it combined with another, it goes on and on. As a Canadian we pay $355 for an exchange, no matter how you do the math Canadians are being screwed. We are paid up until September 2021, after that we’re gone.

I have been a member of RCI since around 2000. They used to be a great exchange company but within the past couple of years have not been operating with their member's best interest in mind. They are slowly reducing their available inventory for exchange and dumping the units into their "extra vacations" where you have to rent the units that I believe were actual exchange units that owners deposited with RCI. My parents have been a member since the late '80s and just cancelled their membership this week. When my membership is up I will not renew and see what II has to offer.

Updated on 04/15/2019: I just finished a chat session with RCI and can’t believe their dishonesty, incompetence and lack of transparency that comes from this department/company. They sent us a statement of our points available for use, so I go online and notice that the numbers don’t match. I then made contact through online chat and after a long conversation finally find out that my points had been taken away as RCI doesn’t associate with my resort anymore and will no longer honour any points that came from that resort. All of the fees had been paid, both to the resort and to RCI. Be aware and deal with these people at your own risk. I am gone and would never consider any involvement with them again.

They told us a bunch of crap at the initial meeting. Showed pictures of beautiful places but when you search for places to stay they are total dumps. If you try to use your points every place is so overpriced pointwise that you always have to pay out of pocket. It such a scam. STAY AWAY FROM THIS COMPANY!!!

Never have units available, always asking you to pay more for points you can't even use, 10k a year, it's a joke. It's normally over 30K to be able to reserve anything. It's such a waste of $$ and not able to use the timeshare, I book all my travel from Expedia or Booking.com, they still have way better prices than RCI. What a disappointment of a timeshare. All beware of their scam.

After I purchased RCI Club365 I realized it was a program with many deficiencies. Obviously the salespeople made it seem like a marvel, however I will tell you the truth below. Once you log in, you have a series of website links you can visit. It turns out, these website links are available to the general public (so what is the point in purchasing a $2000 membership???). Long story short, you can simply go to these "benefit" links by typing them directly in your URL address bar. There is no need to log in, there is no need to be a member. You can simply purchase directly from these web pages without a membership. I am surprised RCI has created such an incomplete product meant to deceive its clients.

My husband and I have been on RCI for years. The last few years we’ve noticed less available properties, and properties that are restricted to the number of times you can stay there, such as once every 3-5 years. This was new in their program. We stayed at a location in the Myrtle Beach area in May of 2018. We did sign-up for the 60 minute sales pitch so that we could get the dollars off for a restaurant we wanted to visit. The pitch was extremely high-pressure, even though the first thing we told the rep was that we would not be buying. We just wanted the certificates.

We were on a trade from RCI. The resort was OK. Not many amenities for our taste. Pools were small and shallow. Most of the staff was very pleasant and accommodating. What I can confirm, in reading other reviews, is that there is a high pressure sales component and the individual we had a meeting with, after over 2 hours (was supposed to be 90 minutes) was visibly upset we did not purchase their deal. I can confirm there was no contract presented, actually nothing on paper documenting what they promised and they PROMISED a lot. I asked for documentation or to review a contract but was refused. Ding, ding, ding - DANGER WILL ROBINSON!! If it sounds too good to be true, it probably is! I am not happy with RCI but at least they are upfront with their fees and restrictions.

As you may know, RCI launched Club365 in 2017. The actual club website is here: www.theclub365.com. You will pay around $2,000+ USD to purchase access into this club. After logging in, you will notice the scam I fell for. This website is simply a collection of website links. Links which you can access directly without even having to log in or purchase the program!!! Most people won't notice this immediately, because they are not computer savvy as I am.

We stayed at Tahiti Village in Las Vegas. Attended what was to be a 90 minute seminar. We were lied to by the agent and her manager. First, we were told the timeshare was all up and down the California coast, it's not. Second we were made to believe that we were paying a 1 time payment upfront, not the case. Third we purchased 15K points for 1 year. Very slim pickings with just 15K points, maybe 1-2 properties. Most require 30K points. Lastly, the availability of the properties are horrible. Something I asked upfront because I was a 1000 Trails owner and ran into the same issue. We've had this membership for over a year now and continue to pay and have NEVER been able to use it. Save your money and take your trip yourself. DO NOT USE RCI.

I traveled with my younger son to Dominican Republic/Puerto Plata. He had heart surgery a few years ago, and we just found out that he has to have another surgery soon. So, my loving older son (which this crap belongs to) suggested that we go to Puerto Plata to relax...didn't happen, from unwanted tours - to changing our "room" 3 different times, is not relaxing. First room air conditioner was not working correctly. We had water literally all over the floor, and it was freezing! The next room, the toilet overflowed and was stopped up, not to mention with fecal matter, the next room the shower was not working properly, etc. I mentioned room in quotations because "we" were told we would be in a villa!

I booked a timeshare unit online in New Bern NC on September 17th. I was charged $205.00 for the booking. Hurricane Florence had already flooded this unit two days prior to the booking but this fact was not disclosed at the time of the transaction. RCI would not return my money citing a 'policy' that referred to a natural disaster. That policy was intended for units booked weeks or months ahead of the disaster NOT for booking a unit that had already been flooded and was not really available. I was given a 30 day window to rebook at another resort but since my home was also flooded it was impossible for me to 'take a vacation' during the allotted time. RCI refused to return my money, credit it to my account, or extend the window of time for rebooking. Basically I was sold a 'pig in a poke.'