RCI Reviews

Went to site for help about getting 6-8 calls a day, was gave the run around. Called and was hung up on, recalled and was told go to web site that told me to call. Did get supervisor who told me he couldn't help.

Our goal was to get rid of our timeshare contract since we no longer need it. They promised to do just that and got us to pay $5300 for them to get it done, assuring us of our money back. No such thing was achieved with RCI. We left frustrated but God intervened. To shame this wicked guys we found help from a YouTuber- _= **. We got papers confirming our exit upon 3 weeks of Credit savvy David’s intervention. I don’t think you should read this and a lot more human written reviews and still confuse your choices. Good luck!

RCI didn’t get us the exit they promised. Signed up for our exit process for 9 months and nothing progressive was done. Wasted a lot of time and money with this company. I would not recommend to anyone!. We offloaded our timeshare obligations completely December 2024 with the help of a private investigator team named ForexFraudTeam. They helped us look into our timeshare and found legal faults in our contract. They used this information to request a full cancellation of contract. We got documentations to that effect 3 weeks after and didn’t have to pay near as much as RCI charged us for nothing. If you’re looking for a real solution to timeshare hostage situation, I’ll recommend you share you report to **.

This is a waste of money and time, you are given points & can't use all of the points when you want, customer service is horrible & none of my questions were answered. Biggest regret of my life. Beware.

So six days prior to our cruise on Symphony of the Sea Dec 1, 2024 RCI notifies passengers that we are no longer going to San Juan but rather HAITI! Hello, google Haiti and research the unrest and how 15,000 people have fled their homes and how flights to Haiti have been suspended!! No offer to cancel cruise as that all 6,000 on ship I no way signed up for this dumpster fire not even as an apology or let us buy you a drink!! Nothing!! Would never recommend!!!

I am not a customer. I was trying to research RCI to see if I wanted to become a customer but you cannot research unless you join. You cannot join unless you deposit your timeshare and pay to deposit it. I chatted with 2 people and called and spoke to Arciela who told me she, nor anyone else, can talk to me unless I join. I would never join an organization like this one.

I attended a presentation on Sunday and the company stated they were part of RCI and for attending you would get a trip to Las Vegas. However the trip is not free as promised. They wanted to think they were doing me a favor and gave me an additional trip which again was not free. Both of these deals came with too many restrictions even if you were willing to pay you could not use the trip. Classic bait and switch.

Called many times in the past. But yesterday they called me 17 times in 2 minutes and I have no interest in timeshares, nor have I signed up for anything involved in timeshares. If they aren’t a scam, they aren’t anyone with whom you’d want to do business.

Don't allow them to rope you into a "two hour" talk for a reward. We were lied to. Sat there for two hours with four children. When we were told we had to go to another place to finish up the talk we told them we would like to leave since it has been two hours. They refused us our reward and charged us on our non refundable deposit for the "pleasure" of hearing their sales spiel. When my husband tried to escalate it we discovered the lady at the resort lied and said we left after 90 minutes... even though we left at two hours on the dot (referencing the clock). They cheated my family and I out of two hours of our vacation and still had the gall to charge us a refuse our promised gift card. I'm not one to complain but we were bold faced lied to.

Giving them 1 star is being generous, unfortunately that's the least I can give. I started an ongoing search last week. They charged me the exchange fee upfront which is 3X what it was 20 years ago. The ongoing search doesn't work. It keeps returning the same resort after I have rejected it. I have contacted them several times and they fix the current one but then it just keeps happening.

Was able to book trips on RCI chat service previously. We have the Playa Collection that also includes RCI (that we pay for). Now RCI will not help make reservation and we have to call Mexico City during business hours that are not user friendly for people who need to book trips outside of basic business hours. WOULD NOT RECOMMEND. HORRIBLE CUSTOMER SERVICE.

We have been timeshare owners and RCI members for 14 yrs. We are own at Vacation Village Parkway. We love this property and have enjoyed the resort on our many stays there. The older, outdated area has been converted to a pet friendly section. I think a good use for it. As far as RCI, I have a few comments. I like that there is a 24 hr grace period for reservations.I did make a mistake once and they were able to fix it even beyond the 24 hr grace period. The representatives are helpful and professional. There is always the opportunity to rate the service received at the end of each call. I would like more properties available. This can be a problem if I’m looking to take vacation less than 6mo out. I also dislike that the vacation protection only covers the points used, not the money paid for the exchange. That needs to change.

Why isn’t there a zero star option?!?? My God!!! These people just won’t stop with the phone harassment!!! It’s been 5 years since I purchased a travel package from these people. It was supposed to be a "lifetime" package, but when I called to schedule a trip I was treated like crap and I decided that I would not deal with these people ever again. The nonstop harassment began and continues to this day, despite my repeated requests for them to stop calling me. I receive between 8-20 phone calls EVERY DAY, and they WON’T leave me alone.

My fiancee and I booked our honeymoon to the plantation resort in Crystal River, through RCI. My in-laws have been RCI customers for 20 years and to their credit I will say that their family has always been able to take a yearly vacation using the points they've accumulated. It's been well worth it in that regard. When hurricane Helene forced the resort to cancel we tried to get a refund, to which the RCI customer support very rudely refused. They wouldn't talk to us, only my in-laws who were the account holders. My father in-law was on the phone with three different customer service reps, all refused to refund any money to us. All eventually hung up on him after talking to him like he was an imbecile.

We got into this based on the information we received at the initial appointment. There was a lot of information that was never disclosed at that time. We didn't receive what we were promised. Nothing ended up being what we were told, and they are very lack on billing so you even know what you should pay or owe them.

RCI will not stop calling me despite repeatedly telling them to stop. My number is on the do not call registry and for several years I receive several calls per week from them. They are pushy, hang up on me, and use robo dialers to harass me. These people should be put out of business permanently.

We arrived at 1 PM and were told our room was not ready and would probably not be ready until 4 PM. We went next door for a long lunch and sat in the lobby for two hours, watching other people arrive and be given their rooms right away. I asked the receptionist if she could check again to see if there was a room for us, and she said no, our room is at the end of the hallway and rooms are cleaned from the other end of the hotel, working their way to ours. It seems odd to me that there is only one room in the whole resort that can accommodate us. Plus there were no apologies, no offer to let us sit by the pool. There is no bathroom in the lobby. There is no one to help with luggage. Truly a disappointing experience.

Buyer beware!!! We "won" "tour" on wheel spin at Home Show in San Diego. RCI is biggest scam ever.... Please read up on all these reviews where hardworking people have been, or are getting, scammed. When I explained that I certainly couldn't ruin my credit by "investing in their real estate" the rudeness began. When we were leaving and the head "Boss" had to sign us out .... with a smile, I told him I couldn't invest in this type of "real estate" with a twisted effect, borderline downright cruelty.... He said "We don't need you .... We have millions of people" .... That should say enough .... Avoid at all costs!!!!

Wife was contacted by a promotion she won 8 days/7 nights, 3 days/2 nights stay along with a $25 gift card. They give you instructions on how to get there and their qualifications include:

Wish I could just give negative stars because they don't deserve any. It's a total money pit. Anything and everything they said to us is not how it works. We are constantly paying for all sorts of fees for the last 5 years and have only been able to use our points once (and that one time it still never covered the trip and it still cost us money). Every time we have tried to book something there is always a catch. And the points (that you are making payments on will expire and then there is another fee to roll them over!)

PLEASE DO NOT BUY FROM RCI. If you go to a seminar do not be fooled into purchasing their vacation packages. My experience with them has been horrible. At the seminar, I was told 1 thing about the monthly payments but when I received my monthly bill it was over $200.00 more per month than I was promised. When I called RCI to inquire why I was not given the right information and I wanted it fixed I was told there is only a 3 day cancellation policy and it was too late. Problem was I didn't receive the bill for 3 weeks. Then I was told they were sorry for misinforming me and they wanted me to stay and would I been interested in a 10 year plan instead of lifetime plan which was cheaper.

The process the call RCI to book a reservation at a resort is a scam. I have called RCI on Saturday to book a reservation and specifically asked about check in time for a specific accommodation and received a lie as a response. Yet no problem charging my credit card with exchange fees for an owner to book a reservation. One of the guests is a DISABLED VET and I have called WILDERNESS PRESIDENTIAL RESORT for FIVE days in a row to request accommodations for a DISABLED VET to request reasonable accommodations.

Purchased a package when I was healthy. When my health deteriorated and I became disabled, I requested to cancel service. Was asked by Collector Erick ** to provide medical documents. I provided as much medical info (All my doctor's details and conditions) without violating the HIPPA law. It's bad enough that I don't want to share my medical conditions, but have. Mr. ** denied the request then offered me another service agreement.

I was contacted to attend a meeting to learn about the changes at RCI for next year. There I was told that RCI should have offered me the pay as you go option in 2017. Not to worry, KTO travel would $21,500 trade credit for an equity transfer. They could get rid of my timeshare and enroll me in Club Dreamstar (RCI owned). No more maintenance, RCI dues or exchange fees, for only $12,500. And of course I believe they just want to help me.

We went to sales pitch and reluctantly did purchase and the assumption (As we were told) that we could cancel at any time. Did not receive paperwork for 6 weeks. Took a good look and called to cancel. Also received call from woman about depositing our timeshare, we do not have, she asked why we joined! We were told we were locked in and no way out. We could get rid of membership but no refund. After several months and many phone calls to bank and Ascendant Holidays we received most of our money back. Now I have an RCI credit card to pay off and no membership. Lost +$1,400 on this and give warning to anyone. If you're over 55 do not do this, you will never make your money back.

Updated on 06/03/2024: ROACHES! RCI helped me make reservation at EXTENDED STAY AMERICA SUTIES DAYTONA BEACH. but they have roaches! Yes roaches. I called RCI. (Supervisor Angela) did not help move us. She said for us to work with the hotel to get our money back and then they might find something for us, but it may cost more. Angela was not very helpful at all, she kept reading a script and I asked if she would stay there, but she did not answer. Angela did not care at all of our ROACHES problem. I talked to Stephanie and she said a supervisor will call me but nope. They did not. RCI you should be ashamed of yourself.

My family stayed at the Wyndham Star Island resort in Kissimmee Florida.. we stayed May 25th through June 1st 2024. Crystal with Wyndham RCI took a $40 deposit for a presentation that my wife and I declined. My wife and I are in our seventies and we feel like we were totally taken advantage of and we communicated that we had no interest in a tour presentation of RCI. When I asked Crystal to cancel this out and return my $40 she was completely agreeable. We waited 3 days for a refund of our $40 which never happened and then we called William with the Wyndham corporate East to let him know what our situation was and again he was fully agreeable and said that the matter would be taken care of.. We called three more times during our stay with no results and feel disappointed and frustrated that this matter could not be resolved.

Scam scam scam. Found them at the fair in my city, advised we would get a 2 night stay at a water park if we went, 2 baseball tickets and a gift card for the 50$ deposit. Went to the seminar and listen to it, all we declined the offer and later was talking to other people who was there and was advised they got offered half the price we were offered. We wait together for our gifts for our time… finally got the stuff and as soon as I left I actives the card and it said it had a balance of 145. Then legit tried to use it online in the parking lot! And card was declined and then I went back to check the balance and it was 0$. THEN I WENT TO SEE IF I COULD SCHEDULE THE TRIP AND SURE ENOUGH THEY WANT ANOTHER DEPOSIT TO SCHEDULE THE TRIP FOR 190!!! It’s all a scam, won’t waste your time on them.

I don’t give zero star for this scam company because zero it’s not an option. Please people out there if you meet with those RCI people do not buy any of their packages. They literally steal your money, don’t do it. Hope they shut down this scam product, me and my husband lost thousands of dollars buying a membership. We will never use cause every time we try to book a location it’s the same as timeshare, we have to pay a lot of fees. Please don’t do, hope they get sue for all those money they stole from people.