RCI

I have been with RCI for over a decade. We had to cancel our Florida vacation last March break due to covid and immediately extend our deposit by a year. A year later the Canadian border is still closed and we are unable to travel. My spouse is even under threat of termination if we do. Our deposit is expiring again as well as other future deposits so we have to either extend or combine again to keep them. RCI is offering no special rates or offers to do this and their agents (presumably under management direction) will not budge to help. REALLY disappointed in RCI.

My husband and I did a trial timeshare with 30,000 points. We made a monthly payment for a year before being able to use our points. We spent about a thousand dollars. We booked a 4 night vacation that we had to cancel because of Covid. The company was good at helping us purchase insurance to be able to cancel and get all points back.They also extended our trial another year due to Covid. We also did get a refund on the booking fee. (Yes, there is an additional fee to use your points to book a vacation!)

I booked a vacation with RCI Travel only to find out after purchasing my flight the location is on the US State Departments do not fly list for US Citizens. They never informed me of this. When I attempted to switch to a new location I was given the runaround placed on hold for more than 3 hours with no assistance. Then when I contacted RCI I learn they aren't even the same company. RCI Travel is a 3rd party that preys on customers who have RCI properties. This is unforgivable. At a time when Travel so limited they take advantage of innocent people.

Had to rebook reservation 3 times because of covid restrictions in my state. Every time was and increase in points and dollars then when I get to resort the booking clearly states maximum occupancy 4/4 private. There is one bed and one pull out couch. Nothing in the reservation states that privacy in 4 actually means privacy for two (2). Instant upcharge of 350$ for the week. Even though only 3 people went. Went round and round with two very incapable customer service reps and get absolutely nowhere. Would not recommend this company to ANYONE PERIOD.

I'm shocked. This company is charging to extend vacation weeks that are impossible to use under current pandemic conditions worldwide! I stand to lose 2 premium weeks expiring in May 2021, unless I want to pay $$$ which only extends them another 12-24 months. Why should anyone have to pay for an extension under the current conditions we are all living with? I also have 2 other weeks expiring by Oct 2021.

I've been with RCI for 6 years. Their handling of covid and their response to queries has been beyond the pale. As stated by many others there are constant charges to keep what you already paid for. First you pay your resort to transfer a week to RCI. If you're lucky enough to find a resort/hotel that meets your needs then you pay RCI a fee to use it. At this point you're already at almost $300 extra if everthing goes right. Then you have to worry about housekeeping fees and daily resort fees. If you try to book an all inclusive good luck. You can pay less at almost any travel site as they jack the daily all inclusive fee way up. What a scam.

I am highly disappointed in both Wyndham and RCI resorts. We pay a monthly maintenance fee and monthly loan/mortgage fee only to still have to pay for everything upon traveling. Food, parking, resort fees, exchange feel, housekeeping fees etc. etc. etc. We were under the impression that if we wanted to go somewhere that was not offered by Wyndham to search the RCI affiliate, pay an exchange fee and book - which we did only to find out that there were still an astronomical amount of fees associated.

Bought a package with 2 cruises and a resort for a set price. Got an extra resort stay for paying package early. When COVID struck didn't make reservations as fast as I would have. When I went online to check account found I had missed deadline to book one of the cruises. They refused to re-instate it. Happened again with a resort week's stay. I paid for these. There should have been some waiver for COVID. They offered NOTHING!!

I tried booking a holiday through RCI and it was the most horrifying experience. They will charge you a fee for everything. A fee for booking, a fee for extending, a fee for changing, a fee for cancelling and this is on top of other charges like room charges, cancellation charges etc. No end to the amount of money they try to take out of you. You can do much better by just booking directly with the hotel or resort.

Had a great business/pleasure trip to Vegas this weekend. Got caught up by a scammy salesman, but what the heck $200 to have a sketchy salesperson chew my ear off why not??? Anyway I spent 3 hours listening to the sales pitch, and walking around. Didn't mind its free food and coffee. They got so desperate that the "Manager" offered $194 down, and $11,000 total for the property. Nope???? Sorry worked in Real Estate before as a Assistant Property Manager and can't stand timeshares. They're a waste of money that only depreciate and are a flat out scam. I travel too much and have to deal with sketchy sales pitches all the time. Nothing new.