RCI

We decided to do the trial points program with RCI. We are terribly disappointed. We wanted to use it for a vacation with our family and they showed us all these places you can book at. We made mention we had 6 kids which means 8 of us. There is not that many that can do 8 people and the ones that can are more points than we received. We will probably end up not using it a losing the money. Cheaper to do Airbnb

My spouse and I have been RCI members for 34 years. Thirty-four years that we are stuck with this company as our timeshare can only be traded through them. I have been trying to have my name added to the account for 34 years! They have been giving me the runaround since 1988. And they are smart, they do not leave a paper trail, conversations take place by phone.

I am a platinum member and have been for over three years now. I keep getting crappy service and no benefits for my membership. What is the point of paying for additional service and benefits when I get nothing for them? What instigated this post is one of their representatives told me today while I called and asked for a room upgrade that they are cancelling one of the reservations that I already have booked to check in the next day. I've got my confirmations and everything. And they acted surprised this is the first time I am hearing this. So now I have to buy a room separately because RCI won’t allow me to book. Get this, I can get a room direct for cheaper. What the hell is that? On top of that not once in over three years have I ever received a single benefit for being a platinum member. This has been a complete scam of a membership platform. I have seen RCI deteriorating drastically over the years.

The deals that they negotiate with places for vacation are bad for us. I can get a better deal if I go directly to a vacation place online or on a phone that using my week from the time share. Save money don’t use RCI.

We have been a member of RCI since 2000. We planned and booked a trip in 2020 but unfortunately were not allowed to travel due the pandemic. This resulted in us losing over $1,000.00 with RCI. We spoke to many Customer Representatives and they were not helpful, empathic, supportive and would not refund us our money back. This is very frustrating and unfair as the borders were closed and we were not permitted to travel.

Purchased a cruise certificate a couple years ago and paid on it monthly. We are finally able to book this cruise since covid is lifted. Found out the payments did not go to the cruise only to a "membership" that gives you access to vacations and cruises. I could not get anyone to answer the phone! Finally got some help through Norwegian who they booked the cruise through. I guess they saw Norwegian calling and answered! A small deposit of the $4,000 was put down on the cruise. It was misrepresented. Furthermore RCI says they are not the same company as RCI travel packages. I don't buy it! Why does their paperwork say under contract with RCI, LLC. ? Shame on you! And Norwegian as well for doing business with you! All in it together! Especially the owners of RCI!

I knew RCI was sketchy, for starters after they gave their pitch to sell a $15,000 - $71,000 vacation package. I asked them to see the "Terms and Conditions," contract. They declined to provide this valuable information. Secondly, I asked for "Reviews," I wasn't surprised they didn't provide that valuable information either. I pulled out my phone to search Google for Reviews and was reminded no cellphones could be used during there 2 hr presentation. Truth is doing a quick little research on your phone could kill the deal. RCI goal is to get you to seal the deal. The Salesmen was very pushy and offered a lot for "Free," to get my signature on a contract. But I knew he was selling my family empty promises.

I was talked into purchasing a resort and cruise package back in 2017 for our 25th wedding anniversary. Booked a resort in Austria and Mediterranean cruise leaving from Civitavecchia, Italy for Sept 2020. The pandemic hit - I was able to cancel the resort booking in Austria and rebook a US resort for July 2021 (thinking that we Canadians would be able to travel to the US by the next summer). If I had canceled the cruise - I would have lost that certificate. I had to wait until August 2020 when we got word that the cruise was canceled due to covid. I was then able to rebook the cruise for September 2022. As for the resort in Vermont - we were not able to go because the Canada/US Border was closed to travelers by car. The RCI rep told me that I can still go if I fly - right! 5 airline tickets and having to rent a car to get to the resort was out of our budget and navigation abilities!!! I called to see what could be done.

I received a call for a travel package offer consisting of a cruise cert for 4, a resort cert and a cash certficate up to $700 & a free travel luggage for $4000.00. (The name of the sales agent was Colleen) When I tried to claim the travel luggage, I was not qualified because it can not be shipped to Hawaii. They will say that the resort certificate is good anywhere but actually it is more for Mexico. I booked my cruise but got cancelled due to covid. They reinstated the cruise certificate but now the resort certificate has expired and there's no way to redeem it. I rebooked my cruise but again cruiseline offered a free cancellation due to covid restrictions.

I was woefully disappointed in my experience with RCI in their inadequate offering of trips coupled with the nested fees structure of their business model. Their pitch at Covid was misleading and I wasted another $199.

Dear individuals who work for RCI, STOP YELLING EVERYBODY WHO BOOKS A WEEK AT WILLOW VALLEY THEY ARE IN A CABIN WHEN THEY ARE NOT!!!! If the reservation does not say the word CABIN on it, it is not a cabin. We have 15. We are tired of getting yelled at when people check in.

I bought a cruise package Jan 25 2019 for my daughter and son-in-law wedding present. For two years I’ve tried to either get it refunded or rebooked. You talk to one department who transfers you to another department to another person and on phone and hold for hours to find out they can’t help you or of course they need more money now. These people are nothing but a scam! Will not ever again deal with RCI! Will go completely direct to the cruise line from now on and people it’s cheaper also! Rci screws you over. Don’t use them!

This is a joke, I just tried for 3 hrs to get a place from April to September, either 1 day available or not until December and I tried 6 different resorts. Save your money and aggravation and DON T JOIN THIS GREEDY, USELESS COMPANY. WHAT A SCAM

For our 25th anniversary & my husband's 50th, my mom (a FORTY YEAR MEMBER OF RCI!) bought a vacation package with a cruise. Purchased in 2019 due to our daughters wedding we prepared to book for 2020. With covid shutting everything down, that was impossible. They first CANCELLED, with no refund, her VERY expensive package. We received a call from Meredith when mom posted a bad review. She was amazing & we booked our resort trip to Mexico - took it & it was perfect. Booked our $5000 cruise to leave May 2022. Received an email about covid Tues & now cannot get in touch with anyone for two days. I'm currently sitting at nearly 1 hour wait on the phone. No one will email or call us back. Btw, THIS MONDAY is the deadline they imposed for refunds or changes or info on our fully purchased cruise.

I have been a weeks RCI member for over 15 years and several years ago upgraded to their Platinum membership. I booked exchange 13 months ago at ski in/out at South Lake Tahoe, CA. We are on extended vacation, visiting ski resorts across 5 western states. I received notice from RCI via email, just yesterday, that my week of 2/20-2/27 had been cancelled. I’m told “they” were overbooked?? Really, when I booked/paid for this exchange 13 months ago.? They either have the exchange week or they don’t. This just happens to be part of the President’s long weekend holiday, so getting other accommodations will be next to impossible. What the heck is going on at this company?

I STRONGLY RECOMMEND NOT TO DO BUSINESS WITH RCI! I purchased a cruise package from RCI (1 week resort stay, 2 Cruise certificates) and booked a cruise for June 2020 for $3900. COVID happened so, I rebooked for June 2021. Again, due to COVID, the cruise line cancelled the cruise. When I called to rebook in Nov 2021, they told me the certificates were cancelled due to a 30-rebook policy. I told them that I was never notified of the 30-day policy. A Customer Service Supervisor confirmed that I was never told by reviewing phone calls and emails that were sent to me. I even asked where the policy was written and they said it wasn't written, it's just the policy.

Quinton manager of RCI Caribbean estates was rude arrogant and spoke in a derogatory manner towards us timeshare guests. He stormed out of the office whilst we were still there and refused to assist us or hear us out. He became biased towards the permanent renters on the estate and addressed us as just time share guests. Told us to take it up with the agent we booked with as he could not do anything regarding our complaint. Unfortunately staff of this caliber still exist in this democratic South Africa. Read the other reviews on Hello Peter. It is shocking...

This is not a review on Hard Rock. More on the Legendary affiliate... Your company swindles people out of money and disguise it as a deal. Then blame the customer on lack of understanding instead of working with the customer to make it right. You should be ashamed of how you take a family's hard-earned money with no problem under false pretense and sell them a dream vacation knowing that it's a scheme. I will make sure every website I can find will know what a disgusting company Legendary is. When you try to cancel they harass you to rejoin promising you a great deal, which is a fraud. You need to have a law degree to understand how you are getting screwed.

Last year Capital Resorts (whom I bank points with) changed their exchange benefit provider from Interval International to RCI. This affiliation has replaced our current exchange membership with Interval International. Here’s a fun fact, even if you have purchased points with Capital Vacations, when you transfer those points to RCI for an exchange, those points get converted to a complimentary weeks exchange (NOT a points exchange). Because of this fun little nuance, RCI will not allow you to protect your trip with insurance protection (usually costs around $89), in the event something happens prior to your trip (like getting COVID) and thus you can’t go on your trip. If you find yourself in a situation where you can’t go on your trip, you will lose that complimentary week at RCI and thus lose your points at Capital Vacations, as the customer service person so eloquently told me, basically, you're out of luck. RCI is a bitter disappointment.

I purchased a travel package - cruise certificate for 2 and resort certificate for 2. It cost thousands of dollars. The cruise certificate had to booked by May 2020. This was at the height of the first wave of the pandemic, and I did not book, as I assumed that since all travel was suspended, and all cruise lines shut down, I would have to wait. I called in August 2020, and I was told that the cruise certificate had expired and I could no longer use it. My attempt to have management review this policy fell on deaf ears.

RCI puts you in a timeshare and never sends the reservation to the resort to let them know you are staying there. The resorts they put you in should be rated 1 star resorts and then they refuse to give you your money back after you wait two hours on the phone being transferred to different people. Will never stay at any of their resorts again.

Please I repeat please do not sign up for this. It is a scam!! I can't even book a vacation with my family! I just looked to book a hotel and it was cheaper without RCI!! They are a scam!! We were told in person we wouldn't even have to pay money to book anything unless our points were gone!! They lied to me and my husband!! Please don't do it!!

Wouldn’t give any stars if it was possible. RCI system is set up to take your money. We paid $15000 for a timeshare and haven’t been able to book where we want to because it’s never available. Even trying to be in a year in advance is a waste of time. Many agents are incompetent when it comes to helping you. There’s always a fee I have to pay and they don’t refund money just always apply a credit that expires. Credit can’t be used towards hotels that are on their website because it’s a different system. What a waste of money this timeshare is. Platinum membership is the biggest waste of money for us. A bunch of lies to get you to sign up for perks that only put money in RCI’s business. Can’t wait to get out of this timeshare nightmare. Agent Anthony is very rude, but I guess he is a good representation for RCI.

Updated on 03/09/2022: RCI is untrustworthy. We agreed to a promotion called Welcome Back Vacations and then wanted to reschedule our trip to the Grand Mayan Nuevo Vallarta due to Covid. In order to reschedule, they doubled the cost to $1,500 approximately. Since I had already paid and they do not provide refunds, I felt trapped. They said they would waive the resort fee - (then $450.) and I have an email from someone at RCI to that effect. We needed to reschedule again because someone in our group was having surgery and was told not to travel by the doctor. It took me 40 hours + to get it rescheduled because no one in RCI could handle it. I was transferred, disconnected and put on hold for long periods of time. Emails and voicemails were ignored.

As an RCI member for over 30 years, I would have expected a reputable company to offer an extension for a $40 credit which was earned in 2020 in the midst of the pandemic and is due to expire 12/31/21. They offered a 7-day extension, which doesn't help due to my husband's inability to travel with the ongoing COVID risks. We have no idea when the COVID situation will improve enough for him to travel safely. I asked for a 6-month extension - DENIED. I asked for the $40 to be refunded - DENIED. I asked for the $40 to be credited to my future maintenance fees - DENIED.

I’m glad I just dodged this bullet. The woman who tried to sell me this timeshare was so rude and mad after I told her that I wasn’t interested in giving her a 71,000 down payment. Then she brought her manager out and we all started arguing over my decision of not going the program...It’s funny how I was lied to over and over about this not being a timeshare...Stay far away because you don’t need them especially if you have a good system of how you like to travel..Don’t let RCI ruin your life. They are LIARS.

Due to the pandemic, we could not travel for most of 2020 and beginning of 2021. Even today, travel is very unstable. It would have been nice to receive an extension so that we could use our travel weeks that were deposited in late 2019. Also, most of the best resorts are located in Mexico, which has been more and more volatile. Based on these issues, it is not worth depositing your week with this company.

I like everyone had to cancel my Trip due to Covid and lost about $1500. I have been trying to re-book for next year. My home resort had one week booked directly through them and I had to book one with with RCI. Instead of being compassionate about people loosing out on bookings during covid, RCI went with Price gouging instead. They changed their rules and are making customers pay and an exchange fee to transfer to their own resort?

I have spoken with 4 representatives from RCI. All were very rude. I am trying to get back the money I gave to them for a vacation that got cancelled due to Covid. I paid $1209 and they only returned $649. In order to use this balance, RCI said I had to travel by September which I could not do. They then cancelled the balance right off my account. I would never recommend doing business with them.

We were on vacation in Punta Cana with our three children and were offered this membership. It seemed great so we bought it. Omg, what a waste of time (6 hours) and money. We came home and tried to book and discovered most of the hotels are meant for families of four. So we call them and ask for help and they advise me to put my young children (3, 4 and 10 months) in a separate room. I was in total shock. I asked them if they would put their babies in a separate room and they just told me it's my only option. Also at the hotel, they told us, all inclusive fee is about $53/person. Lies. We calculate on the website and were at over $5000 for all inclusive in Mexico. They have very poor communication and basically just want your money. Once you give it to them, there is no one to help you. Save yourself the headache, don't sign up for this nonsense, especially if your family is bigger than 4.