RCI

After booking with RCI we received a booking confirmation and reservation stating the dates were confirmed, the total due for the resort was an additional $1,700 (for the all inclusive food and drink) and the reservation was for 3 people. We were excited for the trip until we arrived to the resort and they told us we owed $2,400 because the reservation was only for 2 people originally and that we would need to pay for the third person. After wasting HOURS arguing that our reservation was made for 3 people (proof was on the RCI confirmation/reservation we received) they continued to say that we owed them $2,400. However, the resort gave us access to the room and said they would work on getting this resolved with RCI.

After spending the few days at the resort, we arrived to check out with the same answer. The frustration here is that we were told the amount and confirmed the cost, points, people and days with RCI and even have a confirmed reservation, and they were still charging us the higher amount. It ruined our trip because we did not plan to spend that much money on the resort in addition to the points we spent. What's really frustrating is that I looked up the same reservation (3 people, 3 nights & same hotel) directly on the Dreams website and it was a GRAND TOTAL of $1,800 (including room & all inclusive). I also looked it up on Costco Travel and Travelocity and they had similar totals. It has been proven not worth it to pay RCI or to roll over points from another timeshare company when it ends up costing more overall and they will not honor the reservation they confirmed and agreed to. At this point I would not recommend RCI to anyone.

I informed the customer service representative that I was not happy and that I needed to speak to a supervisor to rectify the problem. The representative told me that a supervisor was not available and that the supervisor could not help me either because the decision was coming from management. I told him that I wanted to talk to a supervisor or someone that could help me solve the problem. The rude representative took my information and told me that a supervisor would contact me within 24 hours.

Well it's been nearly a full week and RCI has failed to reach out to me. This company does not value its customers and in my opinion are using this global pandemic as a way to not redeem certificates that their customers have paid for. I just don't understand how they are not honoring these fully paid certificates, when no one was allowed to travel during the pandemic.

Original: I had numerous telephone calls to book a cruise because we had done so in past. In 2018 my son age 55 dropped dead. I was in shock and I said OK to RCI for cruise. When I went to book my contract had expired. We did not book a sailing date because of Covid but called as soon as we had shots and restrictions were lifted. I don't remember seeing contract and we lost over $3000.00 and a vacation week. No notification but calls to renew membership. Special consideration should have been applied and all contracts should have had longer booking dates. We are age 89 and was very concerned about catching virus.

He asked for a refund for the condos we all paid for and was told no. He was graciously offered a credit that expires at the end of July (next month). If he wants it to renew, he needs to call back each month and ask for a renewal. He called back and asked to speak to a supervisor, and I was livid hearing the way they spoke to him when it was their error. They should at least take responsibility for their mistake and not blame COVID for their overbooking. How can you take money, then cancel a reservation and refuse to give a refund? This will be reported to the proper agencies. It seems a lot like fraud.

The manager by the name of Christina clearly does not care about her clients. She was rude and also tried talking over me just to overcharge me and get my hard earned money. They both did not want to help figure this out for my account to be current. She keeps repeating that the call was recorded, which for her information I don't care if it's recorded. As a manager she has no understanding how to deal with a customer who has no clue what happened with her membership and no way of educating someone so that this issue does not happen again. All she and her stupid employee cared about was to collect my money and tell me treating words like "I need to pay these fees in order to have my account current and book a vacation." Someone don't need to hear that when they're trying to find a solution and explain their side of not knowing what's the issue with the account.

And second, I don't need and care about other customers `` as she mentioned other people are reading their emails and paying the fees. Everyone has different circumstances in life and because of Covid and everyone trying to get back to work and have a life again maybe they should put that into consideration and have some kind of understanding for customers. I was so pissed after the way they both treated me I had to yell and cuss so that they could keep their mouths shut.

While I was on the phone with these two uneducated humans, my husband called from his phone and spoke to a very nice gentleman (Ali). Ali was very helpful and understanding and got our account updated and current within 5 minutes. He also understood that due to Covid and not responding to emails, he was able to help us with an affordable payment for two years. He was honest and told me when to call back to book my vacation. Unlike those two females, I don't even know what to call them. It was the worst I ever dealt with. I feel like they need to get better training on how to talk and help customers. It's all about fees and collecting money from everyone with a proper reason. I do hope that I do not have to speak to them in the future and also hope that no one should be treated that way. Thank you.