RCI Reviews

Never buy anything with Vacation Village or RCI! We were told we would have our points for reservations for 4 years as a Plus member, and they lied. Anytime you try to schedule a vacation, you are forced to pay to extend points that are less than two years old even when your account says you have plenty of points. It's a scam. You end up paying the same amount for a room you'd pay at a hotel without any kind of membership.

Not worth the money. By the time you pay the fee, fee fee and fee fi fo fum fee, you go bankrupt. You pay out the rear end, for basically nothing. You can go on any site, or even just through a hotel itself, and pay a lot less money. If you tell RCI you can't afford it, they have been draining every cent you have to eat and have been paying for YEARS without being able to use it and they demand thousands from you to make it stop. My dad is the one that signed the papers and HE'S BEEN DEAD SINCE 2016. Even if you do you use it, you pay at least twice as much as you would without. They have no empathy for you, just make sure they get money from you. At least booking elsewhere you only pay for your stay and that's it.

Had our first with RCI Vacations this week. We were roped in on our way out of a festival in our hometown with my wife being told she had been selected for a travel voucher with the only stipulation that she sit in on a "75" minute presentation. She learned the next day that both she and myself (spouse) needed to be present for the presentation in order to redeem our gift. Ok. Fair enough. We both were ready for the zoom call 15 minutes early as we had been told (6:15pm). During that time we were told multiple times we needed to have our full attention, no cell phones used etc. for the 75 minute presentation. The presentation started 5 minutes early at 6:25pm. Yea!! The presenter told us it would be a 75 minute presentation. There were initially 4 other couples on the zoom call. We got rolling. Told it wasn't a timeshare (even though it feels like a timeshare).

Owner of a paid up timeshare. RCI took my exchange search fee for two years and never found an exchange in the FL Keys. Drove by several resorts and found many empty units. All these timeshares want to do is sell, not exchange. Stay away, pay as you go, when you want to go (not off season) and remember, don't exchange for a hotel/motel bed when you bought a 2 bedroom, sleeps 6 unit.

Horrible service. They overcharged me then stated I never paid. You can never get help from them. Their company scams people and as if we haven't already been scammed by the timeshare industry. Enough is enough!

There was a misunderstanding regarding a 'banked' week. RCI took care of the issue.

Joined in 2024. Many "FREE" incentives offered. Went on the "FREE" cruise....Cost us $600. Went to London. Used RCI to stay in London. Spent $1400 on a run down apartment. We could have stayed at a nice full service hotel for $970. They told us about using our Platinum points for free weeks, etc. The whole thing is a scam. It is cheaper to stay at a hotel. I even had to pay for electric bill at the London apartment.

RCI are a bunch of scammers in my opinion. They’re unclear regarding airport transportation. They also cancel your reservation at will and will hold your funds for up to 90 days. Stay away and book directly with the resort/hotel of your choice. You will get a far better deal with clarity regarding transportation.

I was given by a friend a Guest Certificate and I paid for the reservation for July 25 to August 1, 2025. After 5 days, my friend and I cancelled the reservation and they forfeited the whole amount for the reservation. I felt that I was scammed.

2022 I transferred 74.000 points to RCI from Wyndham, when I tried to schedule a trip their REP informed that they didn't have any availability in the entire state of FL. I tried numerous location and they still didn't have no availability in the entire US. I had to pay to extend my points another year. 2023 they still informed me that they didn't have no availability nowhere only to keep my points, They informed that I couldn't extend another year. They stole my points.

RCI only takes your money they do not provide any valuable service. They are not helpful and you can only get help online. They sell your information to companies that will spam you and create fraud against you. Do not get involved with them in any way shape or form. They will just rob you of your money and provide zero service to you. They are very rude and very fraudulent. I have been forced to deal with them for 25 years as required by the timeshare industry and it is a complete fraud of a service. All of the timeshare business is fraudulent and does not provide a service to you at all.

I am extremely disappointed and frustrated with my recent experience with RCI Wyndham. I was told that my refund would be processed back to the original card I used. However, I was later informed that the refund was somehow sent to a completely different card that does not belong to me. This situation is unacceptable and deeply concerning. I feel scammed, and I demand immediate clarification and resolution.

We have RCI and have been with them since 2022! What a waste of money and we were lied too over and over from the person we worked with in Las Vegas. You sit there for over 3 hours and they try and get you to basically sign your life away!! NO ONE told us that the points we get every 3 years need to be used the year you get them. The only way to roll them over is with a $99 fee! We have been on two vacations using points and both places were less then great! The pictures on their website is NOT what you get. We booked a trip with our points this week to use for a trip in 2026...not possible! We had to pay the $99 "rollover" fee and our 2026 maintenance fees ($700) before they would allow us to even use our points!! What a racket. DO NOT let them talk you into their "great" vacation club, as they call it!!

From: Mr. Efrain Velez and Priscilla Velez/RCI User ID: **. On 4/23/25, We were invited via mail to Participate in a presentation regarding a travel program. As retirees we got interested because it was promised to go on vacations with the advantage of paying lesser fees and discounts. At the presentation a representative spoke to us for a period of 90 minutes. Since the presentation was confusing another representative took the table to explain another offer. After another hour we found that it was confusing, and we were ready to leave because I was feeling dizzy with my diabetes acting up. (Total time at presentation 4hrs.)

RCI: Terrible experience on multiple occasions. I am sharing only one here today. RCI demonstrates poor customer service and no accountability. RCI supervisors highly recommended All Ritmo Hotel and considers it “gold crown”. You can’t trust the hotel rating system at RCI. You can’t even speak to the department responsible for assigning the status or to make appropriate corrections after the fact. RCI Refused to appropriately make up for their disaster they created for our family after we purchased expensive plane tickets and planned a vacation to Cancun. We were stranded at a deplorable hotel without a support line over a holiday weekend. The condition of this hotel is beyond words. The pictures speak for themselves. RCI did nothing except apologize and put 5 trading power points back into our account. They refused to provide anything that would be appropriate to make up for their errors and misrepresentation of the hotel and its status.

Very difficult to reach my original person that I booked with for a cruise. I requested a balcony but I noticed I don't have a stateroom. I called Royal and they referred me back to RCI. Next time I will book directly with the cruise line. I cannot get anyone else to assist, they keep passing it back to the voicemail. I have left several messages but haven't received a call back. So not customer courteous or accommodating.

Spent $10K for the 10yr plan. The salesman did not fully disclose that what bought would be the cheaper plan which means the selection of hotels are crappy and not up to our standards. The site is very slow and keeps freezing up which makes searching very frustrating, tedious and long. It's as if they purposely do it so you get frustrated and stop searching which I have done several times.

I have only been an RCI member for a year, and so far it has been a decent experience. Keep in mind that I own a deeded fifth share at an RCI Gold Crown resort, so I likely have more flexibility and exchange power than many. In reading the reviews, it seems the 2 biggest complaints that most people have regarding RCI are 1) Availability 2) Fees. IMO- These are people that had lofty expectations of this service. We use RCI in order to try and get some usable value out of those condo weeks that we cannot use or rent to others. In other words, making lemonade from lemons. It seems that is the original intent of RCI.

It was terrible! Me and my wife did not buy anything!! Keep saying no! They use tactics to get you to sign up for timeshare! There are hidden fees! Don’t tell you the whole truth! Can’t just take the trip when you want it has to be at a certain time it’s setup so you can buy more timeshares! Places not even that nice, it’s best to do it on your own! They will lie and manipulate you to buy it! They had multiple people to purchase the product! It’s a scam and not worth it! Don’t sign anything! I can go on and on! It’s bad. We were there for three hours! They target certain people! Only marrieds or single women! Not single men!

If I could give zero stars I would. We received a RCI gift of vacation for our honeymoon. First, they put the name under “gift” and not my name and no one could find my reservation for weeks and every time I was told it was fixed there was still an issue. Then, when we finally went to check in and got our room figured out, we were told a price twice what RCI sent us in the confirmation. We were in a foreign country on a weekend where no one was able to help us. Every number told me to call someone else. We luckily had a credit card with a high enough limit. It’s been weeks and I’m still being bounced around with no one able to help me. RCI is a SCAM of a company and should be ashamed of themselves for taking people’s money under false pretense. I will make sure everyone I know never uses this company.

RCI is a Rip Off. We cannot use our points to go where we would like to go even with plenty of notice. We ended up using some points at what they had available in Iowa. It looks like a dump. We canceled it and they said we need to cancel 24 hours within making the reservation or we lose our money. We lost our money but they put the 10 points back into our account. I am tempted to cancel my RCI membership and only use Expedia from now on.

Went to site for help about getting 6-8 calls a day, was gave the run around. Called and was hung up on, recalled and was told go to web site that told me to call. Did get supervisor who told me he couldn't help.

Our goal was to get rid of our timeshare contract since we no longer need it. They promised to do just that and got us to pay $5300 for them to get it done, assuring us of our money back. No such thing was achieved with RCI. We left frustrated but God intervened. To shame this wicked guys we found help from a YouTuber- _= **. We got papers confirming our exit upon 3 weeks of Credit savvy David’s intervention. I don’t think you should read this and a lot more human written reviews and still confuse your choices. Good luck!

RCI didn’t get us the exit they promised. Signed up for our exit process for 9 months and nothing progressive was done. Wasted a lot of time and money with this company. I would not recommend to anyone!. We offloaded our timeshare obligations completely December 2024 with the help of a private investigator team named ForexFraudTeam. They helped us look into our timeshare and found legal faults in our contract. They used this information to request a full cancellation of contract. We got documentations to that effect 3 weeks after and didn’t have to pay near as much as RCI charged us for nothing. If you’re looking for a real solution to timeshare hostage situation, I’ll recommend you share you report to **.

This is a waste of money and time, you are given points & can't use all of the points when you want, customer service is horrible & none of my questions were answered. Biggest regret of my life. Beware.

So six days prior to our cruise on Symphony of the Sea Dec 1, 2024 RCI notifies passengers that we are no longer going to San Juan but rather HAITI! Hello, google Haiti and research the unrest and how 15,000 people have fled their homes and how flights to Haiti have been suspended!! No offer to cancel cruise as that all 6,000 on ship I no way signed up for this dumpster fire not even as an apology or let us buy you a drink!! Nothing!! Would never recommend!!!

I am not a customer. I was trying to research RCI to see if I wanted to become a customer but you cannot research unless you join. You cannot join unless you deposit your timeshare and pay to deposit it. I chatted with 2 people and called and spoke to Arciela who told me she, nor anyone else, can talk to me unless I join. I would never join an organization like this one.

I attended a presentation on Sunday and the company stated they were part of RCI and for attending you would get a trip to Las Vegas. However the trip is not free as promised. They wanted to think they were doing me a favor and gave me an additional trip which again was not free. Both of these deals came with too many restrictions even if you were willing to pay you could not use the trip. Classic bait and switch.

Called many times in the past. But yesterday they called me 17 times in 2 minutes and I have no interest in timeshares, nor have I signed up for anything involved in timeshares. If they aren’t a scam, they aren’t anyone with whom you’d want to do business.

Don't allow them to rope you into a "two hour" talk for a reward. We were lied to. Sat there for two hours with four children. When we were told we had to go to another place to finish up the talk we told them we would like to leave since it has been two hours. They refused us our reward and charged us on our non refundable deposit for the "pleasure" of hearing their sales spiel. When my husband tried to escalate it we discovered the lady at the resort lied and said we left after 90 minutes... even though we left at two hours on the dot (referencing the clock). They cheated my family and I out of two hours of our vacation and still had the gall to charge us a refuse our promised gift card. I'm not one to complain but we were bold faced lied to.

Giving them 1 star is being generous, unfortunately that's the least I can give. I started an ongoing search last week. They charged me the exchange fee upfront which is 3X what it was 20 years ago. The ongoing search doesn't work. It keeps returning the same resort after I have rejected it. I have contacted them several times and they fix the current one but then it just keeps happening.

Was able to book trips on RCI chat service previously. We have the Playa Collection that also includes RCI (that we pay for). Now RCI will not help make reservation and we have to call Mexico City during business hours that are not user friendly for people who need to book trips outside of basic business hours. WOULD NOT RECOMMEND. HORRIBLE CUSTOMER SERVICE.

We have been timeshare owners and RCI members for 14 yrs. We are own at Vacation Village Parkway. We love this property and have enjoyed the resort on our many stays there. The older, outdated area has been converted to a pet friendly section. I think a good use for it. As far as RCI, I have a few comments. I like that there is a 24 hr grace period for reservations.I did make a mistake once and they were able to fix it even beyond the 24 hr grace period. The representatives are helpful and professional. There is always the opportunity to rate the service received at the end of each call. I would like more properties available. This can be a problem if I’m looking to take vacation less than 6mo out. I also dislike that the vacation protection only covers the points used, not the money paid for the exchange. That needs to change.

Why isn’t there a zero star option?!?? My God!!! These people just won’t stop with the phone harassment!!! It’s been 5 years since I purchased a travel package from these people. It was supposed to be a "lifetime" package, but when I called to schedule a trip I was treated like crap and I decided that I would not deal with these people ever again. The nonstop harassment began and continues to this day, despite my repeated requests for them to stop calling me. I receive between 8-20 phone calls EVERY DAY, and they WON’T leave me alone.

My fiancee and I booked our honeymoon to the plantation resort in Crystal River, through RCI. My in-laws have been RCI customers for 20 years and to their credit I will say that their family has always been able to take a yearly vacation using the points they've accumulated. It's been well worth it in that regard. When hurricane Helene forced the resort to cancel we tried to get a refund, to which the RCI customer support very rudely refused. They wouldn't talk to us, only my in-laws who were the account holders. My father in-law was on the phone with three different customer service reps, all refused to refund any money to us. All eventually hung up on him after talking to him like he was an imbecile.

We got into this based on the information we received at the initial appointment. There was a lot of information that was never disclosed at that time. We didn't receive what we were promised. Nothing ended up being what we were told, and they are very lack on billing so you even know what you should pay or owe them.

RCI will not stop calling me despite repeatedly telling them to stop. My number is on the do not call registry and for several years I receive several calls per week from them. They are pushy, hang up on me, and use robo dialers to harass me. These people should be put out of business permanently.

We arrived at 1 PM and were told our room was not ready and would probably not be ready until 4 PM. We went next door for a long lunch and sat in the lobby for two hours, watching other people arrive and be given their rooms right away. I asked the receptionist if she could check again to see if there was a room for us, and she said no, our room is at the end of the hallway and rooms are cleaned from the other end of the hotel, working their way to ours. It seems odd to me that there is only one room in the whole resort that can accommodate us. Plus there were no apologies, no offer to let us sit by the pool. There is no bathroom in the lobby. There is no one to help with luggage. Truly a disappointing experience.

Buyer beware!!! We "won" "tour" on wheel spin at Home Show in San Diego. RCI is biggest scam ever.... Please read up on all these reviews where hardworking people have been, or are getting, scammed. When I explained that I certainly couldn't ruin my credit by "investing in their real estate" the rudeness began. When we were leaving and the head "Boss" had to sign us out .... with a smile, I told him I couldn't invest in this type of "real estate" with a twisted effect, borderline downright cruelty.... He said "We don't need you .... We have millions of people" .... That should say enough .... Avoid at all costs!!!!