Priceline Reviews

I booked a hotel room through Priceline.com for a stay on Monday, August 11, 2026. Exactly 11 days prior, on July 31, 2026, the hotel suffered a severe fire. Out of serious concern for my safety and health, especially given a pre-existing respiratory condition that makes lingering smoke hazardous, I called Priceline customer care at 855-201-5621 to request alternate accommodations or a credit for a future stay. Despite calling multiple times, I was repeatedly told that because the hotel wasn't completely closed, I was still expected to stay there.

If I could give no stars that's really what I would do they don't even deserve one so now to the review.. I used to use Priceline quite a bit but the last three times I booked a hotel, simply put "they got the gold mine, & I got the shaft". The property was asking for a credit card for any incidental charges, ok however they were saying let's go ahead and just assume there's going to be an equal amount of charges incurred during your 17 hour stay as the price already paid, so let's go and add another $50 for safety's sake. HUH?? That's a bait and switch if there ever was. The so called deposit becomes more revenue that doesn't return nearly as fast. If you're lucky maybe 3 weeks plus, maybe. An immigrant here treating American customers like they're still in the old country with disrespect.

This is the last time I will be screwed over by Priceline!! It has let me book hotel rooms that weren't available, kept my money for 3 business days! It has falsely advertised shuttles for hotels and tried not to refund me based on me being stranded by that misinformation. It has booked car reservations at businesses that have no cars available and AGAIN KEPT MY MONEY FOR DAYS even though the booking had to be canceled. Imagine how much money they are making holding these funds across the world EVERY DAY! Never again. AND I HAD TO GO THROUGH AI TO DO IT!! No.

I understood the blind reservation upon booking. I wasn't thrilled with a 3 hour layover, but planned on getting some work done during that time. About 11:21 pm, I happen to be awake and checked my email out of boredom. Lo and behold an email from Priceline that the connecting flight had been cancelled and I had been rebooked on a flight that now had a 4 hour layover in the same city, PLUS now an additional 4 hour layover in LAX! The complete opposite direction of where I was headed to begin with. So my 3 dreaded 3 hour layover was now a combined 8 hour with an additional 3 hour flight! So a one hour flight turned into a 16 hour ordeal. Impossible to reach anyone to discuss a possible change of connecting flights, absolutely no refund or discounted flight. I will never use Priceline again nor will I recommend them!

I actually don’t even give them one star. Priceline ** me around for three weeks. I spent hours trying to get a refund for a hotel stay that I made due to the death of a family member suddenly. Priceline will take your money and then use yet ANOTHER booking agent to make the reservation and refuse to work with you at all in terms of giving a refund. So when the booking agent “can’t get ahold of the hotel” their third party issue now becomes your problem even though Priceline is the one that took my money. It’s lovely. Hotels will tell you absolutely don’t go through them. It’s ALWAYS a hassle and very rarely does it work in the customers favor because THEY DON’T CARE ABOUT CUSTOMERS which is a terrible look if you’re literally working with people in every aspect. So thanks for taking my 400$ and me spending weeks and HOURS on this for you to tell me “too bad”. Avoid them at all cost because I tell you, it will cost you otherwise.

Horrible customer service! They represent horrible rental companies that screw you over when you get to your destination and tack on the most ridiculous fees. You can't do anything about it because you are in an unknown area and need a rental car. When addressed with Priceline, they don't respond to your emails and phone calls. Priceline chooses to represent cheap, unprofessional and sneaky companies and then turn a blind eye to it. I will never do business with Priceline again. WATCH OUT FOR QT Car Rental company aka Global Car Rental in Orlando.

Priceline Let Us Down, Not the Hotel. I rarely leave negative reviews, but our experience booking through Priceline was extremely disappointing. We booked a room at TownePlace Suites by Marriott New Orleans Metairie because Priceline advertised accommodations that appeared to sleep four people. When we arrived, it was obvious the room would not comfortably sleep four unless someone slept on the floor. To make matters worse, the original room had a strong smoke odor.

The people that you talk to when booking a hotel/motel do not know what they are doing!! I was booking for an Amish family that was out of town with another family member that was sent to a hospital in a major city. They do not have credit cards or any id. (religious reasons) She said that I could use my credit card and put the room in the wife's name and then go to the hotel and check in and then her husband could go there later that night and stay. When we got there to check in, they wouldn't let us have the room because they HAD to have picture id of the person with the credit card AND that person's name had have the reservation in their name.

The only reason I'm giving a one sorry view is coz I can't give any less. Please be careful using Priceline as an app to locate you an Airbnb a hotel or any other location that you want to stay at. They lie. They don't keep the word. Good luck with Priceline. They suck, tremendously suck. Don't use them

Dear Enterprise Customer Service & EXTON Team, I am writing to formally complain about my recent rental experience, which involved an unaddressed vehicle issue and an unjustified late fee. Vehicle Condition at Pickup: I rented a vehicle through Priceline (with damage insurance also purchased through Priceline) and picked it up at your Enterprise location last Friday. At the time of pickup, I was informed that smoking was not permitted in the vehicle; however, the car had a strong smoke smell.

I rented a car on July 2, 2026, at Dayton Ohio Airport. After my rental, I noticed an unexpected $48.00 collision waiver charge on my American Express bill. I contacted Priceline's customer service, and after they reviewed my case, they refunded the $48.00 charge. I appreciate that they took the time to resolve my concern and make things right. I contacted Priceline at 855-201-5621 and spoke with a supervisor, who reviewed my case and confirmed that I would receive a full refund under Priceline's refund policy. The booking process was easy, the rental went smoothly, and I'm happy with how the issue was handled in the end. Because of the positive resolution and excellent customer service, I would use Priceline again for my future travel plans. Thank you for standing behind your customers.

The agent lied on several occasions regarding fees and price. I was also told the hotel was not taking any walk in reservations and that I could not pay at the hotel. I called to let the company but issue was not resolved.

I sent my GF to San Diego for two weeks from Ohio. On her last night there I made a reservation thru Priceline to stay at the Bay Club in SD. Priceline deducted the money from my checking account of which I have a record. However, I never received a follow up email. The night my GF showed up at the Bay Club, there was no record of the reservation. I had to make reservations for her at another hotel in SD which was over 100 dollars more than the Priceline cost. I called Priceline a few days later and they have no record of such transaction though the deduction is clearly seen in my checking account

Booked a hotel room 4 months in advance. Received the email with the confirmation number. Arrived at the hotel a day before my scheduled stay. The hotel hasn't received the booking at all. Called Priceline 5 times with each call being at least a half hour. Received another confirmation number during my second call. Immediately called the hotel and still no booking. During the 4th call I received a confirmation number which I finished the service reps sentence and told him it's the same fraudulent number I was as given before. Still haven't received a refund. I've never had a problem before with Priceline but this is the first and last.

I’ve used Priceline for years, but yesterday was the last time. I selected a hotel in Carmel directly from Priceline’s map view — zoomed in, clicked the pin, and booked it. Only after the reservation was confirmed did it show the hotel was actually in Manteca, about 140 miles away. I called Priceline within an hour to cancel, but they refused and blamed me for “not paying attention.” I’ve attached an example showing how their map places hotels from completely different cities just a block apart, which is exactly how this mistake happened.

Double booked at the hotel. Neither the hotel or Priceline would make it right. I spoke with priceline customer service, they said they'd call me back after speaking with the hotel, and they never did.

I rented a car on May 14, 2026 at the Dayton Ohio Airport. When I received my American Express bill I found the charge was $48.00 more than what was quoted. I disputed the charge with AX but they declined the chargeback. Priceline added a collision waiver charge of $48.00 without my consent. I never take that coverage as my credit card and my car insurance cover rentals. I called Priceline at 877-477-5807 and spoke to a supervisor and was told that Priceline has a no refund policy. After reading reviews I see how dishonest this company is. I will never Use them again for any travel plans. You will do better contacting the car rental companies direct.

They kinda steal my money. They give me a wrong room reservation. I call them to fix this and they can't fix my problem so now I been charge amount for cancelation and this wasn't my fault. And also they lied. They told me one thing and hotel different thing. Please people don't make a reservation with them. Be careful people.

I booked a flight with them in April using AirAsia for a trip from Cebu to Davao City. On May 8, 2026. I received an email from AirAsia stating they were going to suspend that service starting June 11. I reached out to AirAsia. They stated since I booked through a travel company I had to go direct with Priceline. I called Priceline. Even sent them a copy of the AirAsia cancellation email. I spoke with them two separate times on the phone. As of July 23, nothing has happened and the flight was booked for round-trip August 5-16.

Never use Priceline .. We paid 1600 for package who was supposed to include flight hotel and car rental. The car rental charged us an additional 550, the hotel they use charged us 25 plus resort fee of 45 per day so that's 70 per day on top of priceline's 1600. Then rental car was small size with bald front shakey tires.... They said, "That's all we have. Take it or take nothing."

I have booked with Priceline before and was happy with the results. This time, the customer service was very poor. My father passed the night before, and my experience with TSA was a nightmare. Originally, the flight was booked for three: my daughter, my son, and myself. Unfortunately, my daughter could not meet the TSA requirements, even though I paid the $45 in advance for passengers without a government-issued ID. I contacted Priceline to cancel my daughter's flight due to unforeseen events in time according to the policy, but was told there was nothing they could do about it. This is heartbreaking because I really like Priceline. Needless to say, next time I will be booking with another agency due to the unforeseen rude customer service.

Called customer support regarding an ongoing issue and spoke with Amy, who seemed willing to help with my issue but then hung up on me. When I called back and asked to speak with Amy again, the representative said "let me see if she's available" before hanging up. During subsequent calls, representatives claimed an employee named Amy did not work there, and eventually my number was blocked. When calling from another number to request a supervisor, I was repeatedly hung up on or placed on hold and disconnected. Finally, I reached a supervisor named Jimmy, who was extremely rude, condescending, and dismissive of my issue and the fact that I had been hung up on multiple times. This entire experience was completely unprofessional. If support agents are unable to resolve an issue, they should be honest rather than treating customers this way.

You can most certainly use Priceline as a search engine but do NOT I repeat do NOT book through them!!!! What a horrible experience! They booked me with a terrible rental car company that I could not use because it was a scam!!! They also booked me in the worst hotel imaginable. I mean it was absolutely disgusting!!! I had to spend more money to get another hotel room and rental car and Priceline refuses to give me my money back!!!! I will never use Priceline to book anything ever again!!!!

Very disappointed with Priceline. I booked a Flight + Hotel package, and when Airlines canceled my flight, my entire trip became impossible. Instead of helping, Priceline kept shifting responsibility to Agoda and the hotel. I paid over $2,100 to Priceline, but when something went wrong, they offered no real support or solution. Their customer service was slow, unhelpful, and kept giving the same response without resolving my issue. I will not book with Priceline again and would not recommend them to anyone looking for reliable customer service.

To all people that are planning a trip via Priceline. BEWARE!!!! This service provider is a scam. They use tactics that appear legit, but in the end, you are subject to lose your funds, plus be inconvenience. SO LET IT BE KNOWN. DO NOT BOOK TRAVEL WITH THIS SERVICE.

Customer service is terrible. Delays in communication, no return calls.

Do not book through Priceline or stay at Townhouse Near Hall Of Fame Canton I 77. I arrived shortly after midnight with a confirmed reservation, but the hotel told me they were completely full. There was even a “No Vacancy” sign at the entrance, and I was denied check-in. The full amount had already been charged to my credit card, but I never received the room I paid for. Because it was after midnight, I had no choice but to book another hotel at nearly twice the price. Four days later, neither the hotel nor Priceline has refunded my money. In my opinion, this is not an honest way to treat customers. I cannot recommend either this hotel or Priceline.

DO NOT BOOK WITH PRICELINE!

After years of using Priceline since they were established on a monthly and sometimes on a weekly basis, even before there was an app. And I am in disbelief with how bad the the quality of the hotels have been from cleanliness to the mold and cigarette smell in America and in other countries. Since May and recently didn't give me my money back even when the hotel give me a piece of paper to send to Priceline not to charge me. But instead I was on the phone for hours with customer service in India. They made things very difficult and didn't give me my money back. That's okay Priceline. Keep the money but you lost me as a loyal customer and I will never ever use Priceline again. Goodbye.

Y'all are AWFUL. What happened to your service? It's the worst now. I did not even get a good deal, and now you won't transfer or cancel it despite it being weeks away AND me having a verified medical reason.