Priceline Reviews

I had booked a hotel room at Hampton Inn in Leavenworth WA On 12-25 and realized I needed to also have a room for 12-24. I booked with Priceline and then called the hotel to combine them. The hotel told me they couldn’t combine and I needed to contact Priceline. I chatted with “Jenny” and was told I needed to cancel and rebook. This was not helpful at all. What happened to customer service?? In days gone by someone would just make the change and not have the paying customer do all the legwork. I will never use Priceline again. What a terrible service.

Priceline is a complete fraud. They don’t tell you where the hotel is till after it’s booked, and they say will get in contact with hotel is a complete lie, they will give you the runaround and tell you that the hotels aren’t answering calls or emails, they say you can cancel, but you won’t get your money back and the insurance that you pay for the so called protection is a fraud too. They never help and they don’t have the right information to help get your money back so if you make a mistake it’s on you basically so it’s a scam. Don’t use at all.

When we made reservations for 2 rooms we got there and surprise! No reservations made!!!😡 And now I have to dispute it and after several calls and an email stating THEY will decide if I get a refund!!! So, on to my bank to dispute the claim!!! Never again will we use Priceline… Fyi the hotel gave us the 2 rooms 60 dollars cheaper!!!

I recently birthday car rental. Unfortunately my wife got sick. We were unable to make it to Tennessee to pick up the car. I did not want a refund. I just wanted credit. They denied it. I work for HCA one of the biggest health hospitals companies in the United States. I have the biggest platform to speak my mind. I think priceline needs to come down from our company customer benefits. If anyone in priceline is going to read this this is my reservation number **.

I set a date for a same night hotel stay and book the nearest one with decent reviews. I get the confirmation email for a date PRICELINE changed for several weeks later. I contacted the hotel same minute and was told they can't modify or refund based on their policy. I called priceline and escalated up the chain of command and was sent an email stating I would be updated on the status. It's been weeks and I hadn't heard back. Meanwhile my non-stay was processed. I reach back out to priceline and they tell me they are upholding the charge. For a hotel stay on a day I did not book. Because of PRICELINE'S mistake. This is straight up theft. Currently disputing the charge through PayPal but definitely wont be using priceline anymore after many years of being a loyal customer. Insane.

I had 3 times reservations with Priceline, every time I think I am saving, it end up losing more money and that is mostly because the knowledge of the agent, and when mistakes happen, can’t fix. They have no knowledge and after you book and you find the mistakes and to fix the agent mistake that where you lose more money because you cannot cancel, and you lose the money fixing the agent mistake.

This company is the worst! They made a mistake and booked us for the wrong day! Then, approximately 5 minutes later, when we found a phone number for them, we called and explained the error and asked them to cancel the reservation and book us a room for the correct date. They did reserve the correct day but never cancelled the wrong date. Then, several weeks later, when our credit card bill arrived, we discovered that they charged us for the wrong day, which they were supposed to cancel and they charged us for the corrected date! Now, neither Priceline, nor the hotel, nor Priceline's partner (Get a Room.com) will take any responsibility for their mistake. We are stuck with double charges on our credit card and nobody is willing to help! Never, never again!!!

HORRIBLE COMPANY. My entire trip ruined. Wasted an entire day of travel. Wasted time off of work and money. Rented a non-refundable car at an airport location. Read the notice on Priceline which said “some car rentals do not allow local renters”, which I am not a local and have out of state drivers license. Turns out, there’s another policy that had to be clicked on at checkout (among a whole BOOK of policies that would take forever to read through) that said I also needed flight itinerary, which I did not have.

After using Priceline to book a rental car, I had to return it more than a week early due to an emergency. They did not extend a refund for the unused time despite customer assistance stating it was possible.

I wish I can put a ZERO! They gave me an absolute fake information and book, made me hold on line for more than 2hours and handed up. Never called back on my second call. I understand no refund but if the agent gives a false information and booked, they should at least give back a credit or will be able to reschedule option. They ruined my whole trip and time. Never again. The worst company ever!!

Where is my refund!! Priceline should be the next company to go out of business. I found it to be unnecessary to use them. I purchased an airline ticket through them, which I could have used the Airlines itself (same price). Also, I purchased the protection plan with Priceline. The airline decided to cancel and offer refunds or future credit and I opted for the formal to refund. I had no problem receiving my refund from the Airlines, however, it was minus the Protection plan I paid. The Airline stated I would have to call Priceline for the refund. I spoke with a Priceline customer service agent and she said the date was past 15 days. The date was exactly at 17 days. I never knew that the protection plan had a limited time. It seems the Airline and Priceline maybe in on some things together. This is my opinion.

Reserved and paid for a hotel room for 2 nights 10 days in advance. Went to check in, and they told me they had no rooms available. Worked with Priceline's customer service for 3 weeks with no resolution in sight. I finally disputed the charge on my credit card and got my refund. Never again will I ever use Priceline!

This company needs to be shut down! I recently made a reservation for a hotel. Upon receiving the confirmation, I noticed the arrival date was incorrect. I immediately called the number on the email (1.866.913.0695) to request the date be corrected. The person who took my call was very hard to understand and seemed irritated the moment he said hello. I explained the situation and requested the change be made as the arrival date was for the day I made the reservation, which was incorrect. He informed me he couldn't make the change. This made no sense to me.

I am extremely disappointed with my experience with Priceline. My family is facing a life-changing tragedy after my son was involved in a serious car accident that left him paralyzed. Because of this unexpected emergency, I contacted the resort and explained my situation, asking if they could either refund my reservation or simply allow me to move my stay to a later date. Despite knowing the circumstances, the resort refused to offer any meaningful assistance. They would not provide a refund, credit, or even allow me to reschedule my stay. What was most upsetting was the complete lack of compassion and understanding during one of the most difficult times my family has ever experienced.

Priceline’s customer service was some shit. I contacted them immediately after realizing I booked the wrong nearby hotel, but received no empathy, flexibility, or real effort to help—just “nonrefundable."

Worst experience of my life… Paid for a bundle trip. Flight, Hotel, and car. Flights were great and smooth going. Paid again for rental car when I picked it up. Got to hotel in Miami and said that the card they go from Priceline was declined so canceled our room. They were sold out had to go down the street pay another $700 to get another hotel room. Called Priceline that is not our fault we hired a 3rd party to book stay. What?? So I paid Priceline to pay someone else now I’m waiting for Priceline to get money from 3rd party but can’t tell who 3rd party is… Still waiting for refund after 20 some days. Worst company and service I have ever experienced! USERS BEWARE.

I would give a 0 star if I could. I made a reservation for a trip to KC. I bought the trip insurance at check out. Something came up making the trip impossible. They said it was a non-refundable booking and they would have to ask the hotel for an exception. Put me on hold for a few minutes and came back and said I was out of luck. I’m out over $300! They did refund the $20 for the insurance! What a rip off! What’s the point of insurance if you still can’t cancel?!

If I could give a negative star I would. I will never use Priceline again. All I wanted to know was if a flight alert with an agenda was a scam or legit. I called and the rep stated I would have to call my bank and hung up. I called back trying to determine if this was cancelled or a scam or what. It had my name and home city. They hung up mid sentence. (Same guy-just tried to use a different name which was Robin this time.) Never again will I use Priceline - they are obviously incompetent and I will warn anyone else to not use them.

Upon arrival, we found several issues: the room lacked an ocean view, the air conditioning unit leaked, the security lock was broken, the restroom door was non-functional, and the stove was inoperative. Despite reporting these problems to the front desk, we were reassigned to another room with the same issues. Then reported to Priceline and hotel refund so we look for another hotel.

I’ve been using Priceline since I was literally in high school. I’m 31 now, I’m VIP Gold, and I’ve booked so many trips through them over the years because I genuinely trusted them. After this experience, I will NEVER book through Priceline again. My friend and I booked a hotel in Times Square for Memorial Day weekend. We paid $540 and specifically chose the room we did because we believed we were getting separate beds.

I am extremely disappointed with Priceline and the lack of assistance I received regarding a simple one-letter typo on my airline ticket. My legal last name is **, but the reservation shows **. I contacted Priceline multiple times asking them to correct ONE letter so that my ticket matches my government-issued ID. Priceline continues to tell me that American Airlines has to make the correction, while American Airlines tells me that because the ticket was purchased through Priceline, Priceline has to correct it. Meanwhile, I am the customer stuck in the middle with no resolution.

I had two separate reservations through Priceline.com, and both turned into major problems. In **June 2026**, I booked a **non-refundable rental car** through Priceline. When I arrived at the airport, the rental car company told me they **did not have a car available for me**. I was left stranded and had to spend **$150 on a taxi from the airport to my hotel**. It was extremely frustrating to pay for a reservation that the vendor could not honor.

Be very wary of Priceline. We rented a car and airfare and a hotel. When we got to the airport it said it was an offsite car rental company Carwiz. They would not accept our car insurance. They told us we had to purchase theirs and I said no. I showed them our car insurance and my license and they would not accept my car insurance which I know is excellent. We’ve had it a long time. Triple AAA to be exact. I refused to rent a car from them. They will not refund my money. I tried calling Priceline several times. They tried to contact Carwiz and they will not answer the phone or they hang up and they said they will not refund our money. I am contacting the Better Business Bureau of Florida to inform them of this scam.

If you’re looking at Priceline for a flight, don’t. They are absolutely horrible. We had a flight voucher with them and when we went to book the ticket using the voucher we had to call them. We were on the phone with them for 4 hours just to be told that we have to wait for the tickets to go up in price because the cost of the flight has to be the “exact” price of the voucher. And the ticket had to be the most basic value. I.e. no baggage included and seat assigned at check in and last to board. And you can’t even use the voucher to upgrade to one of the better packages like the one that includes baggage.

I booked a Las Vegas trip at Censors and realized the resort fee was not included, it was never specified that it was not included in only found out after I booked it and called and spoke to a manager who also didn't know and had to call the resort to find out, I asked for the reservation to be canceled, I found another site that included all fees and was cheaper. They wrote me an email and said they would cover the resort fees if I kept the reservation so I agreed. When we checked in the reservation had been canceled by Priceline and had to pay a much higher rate and priceline never returned my money.... Horrible customer service. They don't give a F

Claim to be the best prices/price match however, you need to file claims within 24 hours. There is also a hidden fee to boom with them. In addition, we paid just over $140 for our room in WV on our way through to NC just to check out with our receipt showing the total would have been $87 had I called and booked with the hotel directly. You can only make claims over the phone as well. Very disappointed.

I had an extremely frustrating experience with Priceline customer service. The hotel room I received was unacceptable and had visible fecal stains in the toilet, mold on the light switches, etc, so I immediately sought help with getting a refund. The most frustrating part was how difficult it was to get connected with an actual representative, and once I did, I did not feel that my situation was taken seriously. I was essentially told that I needed to call back when a manager was available. For a situation involving serious cleanliness and sanitation concerns, I expected Priceline to be much more proactive in advocating for me and helping resolve the issue. They basically just brushed off all of my concerns.

Their website listed a car rental as a Honda Pilot or equivalent. However, the vehicle is not that when you go to pick it up because they say it’s a midsize SUV. They expect you to know that the vehicle you will receive is smaller, even though they listed as a Honda Pilot. This is a classic case of a bait and switch. When I called their customer service, they refused to do anything about it.

Priceline messed up reservation to tune of over $1000 USD when I reserved stay for 2 adults and 2 kids and they only told the hotel 2 adults. Despite having evidence of the 2 kids being a part of the reservation I was told I had to pay or could not stay at hotel. 8 times I called Priceline to fix it, was told day one I would hear back in 24 hours. 5 days later nothing. Every time I call I have to wait 10-40 mins to get a human, and then they hang up. Have spent hours trying to simply have my original reservation honored. Priceline has ruined my summer vacation. Thanks Priceline!

Bait-and-switch company. I did the flight and car option but never did get a car. Then they only offered $14.73 refund for the car rental for 3 days that I was charged. Shameful company.

I had a terrible experience booking through Priceline. It’s a scam. I booked and prepaid for 2 adults and 2 children for my Switzerland stay. But when we arrived at the hotel, the reservation only showed 2 adults. Because of Priceline’s booking error, they only booked for 2 adults. But we already paid for 4 people. We were forced to pay extra $500.00 plus for 2 kids at check-in. When we called customer service they can’t help anything. Worst customer service ever.

Disastrous experience with Priceline's platform and customer support. I searched for a hotel specifically located inside the Rome airport using a corporate discount link. The platform showed a hotel that, once booked, turned out to be outside the airport. I immediately contacted support because it was marked non-refundable. Their AI chatbot explicitly stated a one-time cancellation credit was approved and promised an update in 24 hours. Trusting this, I booked a second, correct hotel inside the airport. Four weeks and multiple customer service escalations later, nothing has been resolved. I am stuck paying for two hotels simultaneously due to a misleading search result and unhelpful customer service. Avoid this site. I am going to unsubscribe and never come back to this website.

Updated on 09/03/2026: Extremely disappointing cancellation and refund experience — I will not use Priceline again. I am writing this review because of my personal experience with Priceline regarding a hotel reservation for my planned trip to the Vancouver, British Columbia area. I made the reservation through Priceline and paid for the booking. I subsequently cancelled the trip and contacted Priceline regarding the unused hotel reservation and requested that my money be returned. What has been most disappointing is not simply the cancellation itself, but the way the situation was handled afterward. I spent considerable time trying to obtain a reasonable resolution and repeatedly had to deal with customer service regarding the same issue.

Horrible. Corrupt. Kept my refund money! Scammers.

I rarely leave negative reviews, but after spending over 8 hours across three days trying to resolve a simple reservation issue, I feel other travelers should know what happened. I prepaid $998 for a reservation at the Holiday Inn Fort Montgomery using my American Express card. I booked online, believing I was booking directly with the hotel. Only after the charge posted did I realize it had gone through Priceline, which apparently routed the reservation through another third-party booking company. My request was incredibly simple: I did not want to cancel my reservation. I only wanted to discuss making a change to it. That could have meant adding a night, shifting dates, or exploring available options. I simply needed to speak with someone who could access my reservation. Instead, I was sent in endless circles.

Rented a room at Extended Stay in Fishkill. Came to the hotel, front desk closed at 10 so could not get my key. Called Priceline: “We can’t help you until someone is at the front desk and your refund will be processed in two days." I said, "Sir, I am in my car and have nowhere to go." They said, "Sorry, ma’am, there is no one at the front desk to help you. There is nothing we can do. We will speak to the front desk in the morning and then process your refund. You should see it in two days." 🤦‍♀️ Please use another site so you're sure to have a place to stay!

DO NOT PURCHASE ANY TYPE OF TRAVEL INSURANCE OR CAR RENTAL INSURANCE FROM PRICELINE. Priceline representative are absolutely worthless in helping with claims purchased on their website. I recently purchased insurance for a rental car from Hertz in another country, when I got the rental car I was basically told that if I had an accident I would be responsible to pay and my insurance which I purchased from Priceline I have to file a claim with them.

I booked a hotel in New York City through Priceline and clearly requested a room with two beds because three adults would be sharing the room. To avoid any issues, I contacted the hotel well in advance to confirm my request. A few days before my trip, I called the hotel again, only to be told they had never received the two-bed request and that only one-bed rooms were available.

I booked a hotel on Priceline online. The advertisement clearly mentioned that the hotel could be canceled within 5 days of the reservation. The same day that I made the reservation I found out that my plans had changed. I called Priceline and they told me that my reservation was non-cancelable and the only way to get the $1350 that they already charged my credit card was to cancel the reservation and request that the hotel refund me my money. The next day they sent me an email saying that the hotel denied my request. I called back that same day and said that I understood that I could not get a refund but now I wanted to reinstate my reservation since they already had my money. They said that they couldn’t do that. I requested to speak to a manager but all I got was an email back saying they could not do anything. So they had my money and I could not get the room. In my humble opinion this is the worst customer service ever and pure stealing.

I booked a hotel room through Priceline.com for a stay on Monday, August 11, 2026. Exactly 11 days prior, on July 31, 2026, the hotel suffered a severe fire. Out of serious concern for my safety and health, especially given a pre-existing respiratory condition that makes lingering smoke hazardous, I called Priceline customer care at 855-201-5621 to request alternate accommodations or a credit for a future stay. Despite calling multiple times, I was repeatedly told that because the hotel wasn't completely closed, I was still expected to stay there.