Priceline Reviews

This is a horrible company to deal with, had to cancel a paid for trip with travel insurance in place, turning out to be a complete un needed disaster, wasted so much time with these idiots. DON'T USE PRICELINE.COM. THEY SUCK!

This has been the worst customer service experience I have ever had. I intend to share my experience online and with others so they can make informed decisions. Please communicate this feedback to your partners and leadership team. I am extremely disappointed with how this issue has been handled. Please don’t use Priceline.

This company is one of the WORST companies to deal with hotel bookings. Please be aware that even when they are a 3 party company dealing with your trip. Things like CHANGING THE DAMN DATE can be an issue if you are NOT AWARE OR CONSTANTLY CHECKING YOUR BOOKING!. It happen to me when I selected one of their "fastdealspromts" and literally when you select this "promos" you do not choose THE HOTEL they choose it for you, and what they do not mention to YOU is that THEY ALSO CHANGE THE DAMN DATES AS WELL... So double check or triple check the info is accurate!! because when they offer you those cheap trips they use hotels that do not offer cancelation or refunds! Even if you pay them EXTRA for "insurance".. Again is a 3 party that does not even have a phone number!! SO BE AWARE!! They do not care for the customer. They would STIFF you!! BETTER CHOOSE ANOTHER 3 COMPANY!! OR DO THE BOOKING YOURSELF!!

I will never use Priceline for a car rental again. The prices look great when you're booking, but the reality was completely different. It felt like a politician's promise—sounds good at first, but doesn't deliver when it matters. When I arrived to pick up my rental car, either the car wasn't available or there wasn't anyone there to help. After planning my trip around this reservation, I was left frustrated and without the service I paid for. A reservation should mean that a vehicle is actually available when you arrive. Instead, I was left dealing with uncertainty, delays, and poor customer service. The low prices aren't worth the hassle if the reservation can't be honored.

I booked with Priceline with a hotel I was very familiar with and upon arriving to the hotel, I was told I did not have a reservation. Front desk went to the back to "call the manager" and afterwards informed me that my reservation was transferred to another hotel they owned. Priceline never alerted me to this change. I had to pay a deposit at this hotel (the other hotel doesn't make you put a deposit) and once getting the room, it was filthy and not at all comparable to what I had booked.

I rented a car from Priceline and the option I chose was advertised to be from Ace rent a car or FOX rent a car. The reservation was made thru Economy rent a car, this company is forcing you to buy their insurance policy not to use yours. I called Priceline as soon as I received the confirmation, less than 5 min after, I spoke with their Customer service and also the supervisor Andrew, and do not want to honor their offer or cancel the reservation. Is the first time I experienced this on Priceline, but I'm afraid this is their new technique.

I have been a loyal Priceline customer with multiple successful bookings in the past, which is why this experience was especially disappointing. On March 24, 2026, my nine-year-old son and I booked a hotel room through Priceline. When we arrived, the front desk informed us that all air conditioning units at the property were not working. In Arizona heat near 100°F, staying there was not a safe or reasonable option, especially with a child. The hotel provided us with a cancellation/refund receipt, and we were forced to find last-minute accommodations elsewhere. We never stayed at the hotel or used any services.

Package from Priceline that offered both airline tickets and a car rental. I picked up the rental car- car broke down. I was stranded on the expressway as I called Routes Car rental multiple times for Customer Service and no one picked up. I additionally had friends call to assist me and they were not successful either. I had a family member drive to their location to find out what I needed to do, he was told to leave the car, that they would pick it up but had no insight of how I was going to get off the expressway or how to obtain a new rental.

Use Priceline to book a trip to florida with hotel and car rental. I needed to add a room to our reservation. So called priceline. Was put on a 170 hour hold. Never received a call back. Got Florida. I went to get the car and was charged. Additional money for insurance. Because my personal insurance wouldn't cover thirty thousand dollars in damages. Even though their car was approximately worth five thousand. Setting your customers up with businesses that scam them out of more money... Awful. Save your time and mental health. Use Expedia or Travelocity.

Booked a trip well in advance and, upon arrival, was told my booking was at a different hotel. My confirmation said I was at this specific hotel, but the front desk was told to send me elsewhere when I showed up. No big deal though, I don't really mind but when I showed up to the room they sent me to, there was already someone inside. I didn't know this person and didn't know if they knew I was supposed to be there too. I decided to stay with a friend and get it resolved in the morning.

They 100% know that the Collision Damage Protection they offer is fraudulent and dishonest. They know, you won’t be able to pick up your car rental without paying the rental car company’s own insurance. They are knowingly misleading you to steal your money. Then they make it hard for you to cancel that insurance and get a refund AFTER it did nothing. You’re stuck with paying that one and the one Priceline offered which they market it as “you won’t need to pay anything else and you can give them a hard NO.” THAT is completely false. I tried calling them while on my vacation and the AI bot says “I can help with refunds and cancellations which is faster than talking to agent”. She denied me so I called them as soon as I got home.

Warning: be careful with flight deals you purchase via Priceline, especially when the airline confirmation is for a flight # by "FlexFlight". There is no such airline and when you get to the airport and cannot find any flights to your destination with the flight # around the time the confirmation is shown on your Priceline confirmation, you may find out that the particular flight will leave several hours later. We had to purchase one-way tickets, at double the price paid to Priceline, to get to the destination in time. Requesting a refund from Priceline is a waste of time, as they pass the buck to "FlexFlight". Legally, you dealt with and paid Priceline, so just dispute the charge with your credit card.

The Priceline website listed a hotel with the incorrect pictures and information. When I contacted the Hotel turns out they confirm that the room I booked was not what I booked. Since it was no cancellation they will not return my money. Gave me the run around for a week and I did not stay at the hotel because of this. They stole my money and they fraud me in a bait and switch scam. Spoke to 2 supervisors and many, many phone calls and now emails blaming the party who does the booking. It's Priceline website and they should be responsible in the booking party who books on their website.

On May 14 2026 Contact was Made with Avis Car Rental at the Alexandria Airport. I had a scheduled appointment to pick up my rental through Priceline. Guaranteed large SUV Ford Expedition or GMC Yukon or equivalent. Avis advised no vehicles except economy cars. Immediately called Priceline. Only offer was to refund Insurance deposit and cancel rental. No other offer or compensation for hour trip to Avis or any assistance of any kind. Suggestion to good honest people. Completely and entirely forever disregard Priceline and Avis for any future business.

Priceline recommended a rental car company named Fox, I made a reservation with them and when I needed it most they could not find my reservation. I was forced to pay 250.00 more for a rental car at the airport. Do not use or trust Fox car rental or Priceline.

Please save yourself the trouble and book everything separately. Priceline is gonna blame everything on third party. So just deal with them from the beginning. Reps just apologize and blame everything on someone else. No accountability when they were the ones booking transportation. Do Better!!!

PRICELINE SUCKS... STEER CLEAR... RIPPED ME OFF.... MAKES ME TOO ANGRY TO GET INTO DETAILS.... THEY SUCK...

We were traveling home and had been in the car for 10 hours. We booked a room online through Priceline for a king room at a hotel in a small town. When we arrived they gave us a queen room. I went to the desk and asked for what we had booked and they said that because we had booked through a third party they couldn't guarantee the room. The receptionist said that people come in constantly to book rooms and that they can't guarantee what the third party sells you is accurate. I asked if there would be a price adjustment and she said "No!"

Book a package thru Priceline and the car rental place was a scam. Stride rental car in Texas. Priceline need to be held accountable. Looking at reviews for this company they know it's a scam. Look like people can not get their money back after never receiving a rental. Book thru a well known rental Company. Priceline need to take Stride of as a option for car rental. They maybe in on it with company just taking people money. Please read reviews before booking with Priceline with Stride as car rental place.

Absolutely Horrible. Can't modify car rental. Can't get Priceline or Thrifty to modify and allow for pick up of vehicle one hour earlier. Total joke of a company

I scheduled a trip with Priceline back in March to Florida. My card has now been hacked and someone from Montego Bay. Jamaica is flying on Southwest Airlines to Charlotte on my dime. Thanks a lot Priceline! Never again!!!!

Priceline line are liar, do not book with this trash.

Priceline is willing to book you into hotels with major fire hazards that are under the fire marshall's review for about four months with nothing done. The fire hazards are the front door and others which are inoperable for four months (they can't open), and a fire happened while at this hotel involving the fire department. Now they won't even give my $100 deposit back or stop referring their customers to this hotel.

I resent being given the impression I was speaking to hotel. I resent being charged additional unknown fees and apparently not getting a cheaper price. I resent Priceline using the voice change from foreign to English speaking to pretend it's local. If I could have I would have cancelled! We will never use priceline and never recommend it!

Awful company. They claim they will refund your money, then they tell you they have to talk to the motel and also another third party and they all have to be in agreeance with the refund. We are all covered in bites and rashes from the island resort in Destin and the customer service is ridiculous. They give you the run around, and do nothing but apologize but do not give you the money that you wasted on a company they backed. It is unprofessional and they are so quick to take your money but will not help you in getting your money back. My biggest regret is not looking into their reviews sooner or I would had seen they only had 1 star to begin with.

Had an emergency and wanted to shift my days in Ocean City MD. Stayed on hold for 15 min, just for them to tell me the policy won’t allow them to do and maybe send documentation of your emergency to the hotel…maybe they can switch your days. NO ONE HAS TIME FOR ALL OF THAT! It’s not like I was asking a refund, I was asking to move the days. That should not be an issue. WILL NEVER USE THEM AGAIN. THIS JUST STRESSED ME OUT! I’ll stick with Expedia!

Twice now I have rented a PET FRIENDLY hotel. Only to find out when I get to said hotel it IS NOT PET FRIENDLY. Both times I got no refund, costing me over 1000 dollars. When I tried to call all I got was a AI service. Stuck in a loop trap. You can't speak to a person. No email for customer complaints.

Customer service is terrible. I became Platinum years ago they never changed my gold status no matter how many times I called! My friends were getting cheaper deals to the hotel and here I was going through Priceline and paying more figure that out. Their discount s aren't discounts.

Updated on 05/26/2026: Have called customer service and operations resolution department and spoke to agents and managers at least 5x all saying they will reimburse me and I should receive the email in next day or 2. Instead I keep waiting 4-5 days and call back when I don't receive the email. I paid for a service I didn't receive. HORRIBLE CUSTOMER SERVICE.

If you have ANY changes to a reservation (flight impacts travel, they make a mistake on the original reservation), you are STUCK. THEY WILL NOT HELP YOU. I attempted 12 different times to modify a hotel reservation that they not only added an extra person to, our flight necessitated that we check in a day later. I could not, under any circumstances, change my check-in date to the next day. This company is in existence because of low rates, that's it. I will not only never use them again, I will tell any and everyone to steer clear of Priceline.