Priceline Reviews

I was trying to change my flight time, but was told by the agent that I would need to cancel my reservation and that would need to be done by 11:29 pm EST. During the process of me telling her to cancel the reservation we were disconnected when she came back onto the line conveniently at 11:57 pm, I was told that was charged a fee for the cancellation and I was also to their Airline Ticket Relation department, who proceed to tell me that not only would I have to pay American Airlines a rebooking fee of $200 to cancel the reservation, I would also have to pay Priceline a $30 fee as well on top of the $326 that I have already paid for the round trip ticket. In closing I will never use this site again or allow recommend it to anyone that I know.

I was able to purchase my ticket and rental car immediately, however the rental car service was in a different location and in horrible condition. Do not Use.

Do yourself a favor and never use Priceline! They charged me twice AND it was more expensive than just booking through the hotel??? Loved my Hotel, HATED Priceline experience. Never using them again. Called customer service and they were barely any help. Lesson learned.

I booked a room through Priceline and got a rate of $80.00. I found it cheaper by calling Super 8 directly. Their price was $67.70. But then on their advertisement for $ 55.25. Called them to get guarantee but was told by "Lisa" that that offer expired. Yet it was advertised today. I took a picture of it as proof. Don't use them EVER!

Rented a car from Priceline. The SUMMARY OF CHARGES/RECEIPT states weekly rate, and I was charged this amount at the car rental. I returned the car one week later and got charged late fees plus two extra days. Complaint to Priceline and the explanation is that all car rental 4-7 days is "considered" weekly, even the quote cover less days. I told the chat agent that Priceline should removed the term "weekly rate" if the quoted price does not cover the entire week. All I got was "the pick up date and return date were stated clearly on the quote". End up paying extra $70... not a happy customer. I don't like how Priceline handled this service request, and will not buy from them again. And you should not as well. Perhaps Discount Rate = Discount Service.

Made an Express Deal "3 Star" reservation in Pueblo, Colorado. After they charged my card they said it was at the Clarion Inn. So I went online to look at the reviews on TripAdvisor and Yelp. Quotes from recent reviews: "Nasty, filthy, one star at best, sketchy neighborhood." Called Priceline en route and they said there was nothing they could do - it was "non-refundable." Called again, talked to a representative (Liam) who said these reviews were just opinions and it was non-refundable, but if I had an issue when I got there, to call back and take pictures and they could refund the reservation. Arrived, asked to see the room. It was disgusting. The bedspread had stains all over it, the sheets had not been changed, the carpet was pulling away from the wall due to leaks, filthy carpet, full size bed, old tube TV... So I called Priceline back and they said there was nothing they could do.

We had depended on Priceline to find an available room for our family when we were unable to do so ourselves. Taking what we could get we felt Priceline would be a safe bet. The hotel we ended up at was far from it. The manager kept himself behind locked doors and the outside and parking lot was full of people (6-10) drinking and being loud. We received the room keys and went to the room, having to walk past 3 people sitting on the stairs loitering was the last straw. We went back to the manager who was locked in the lobby, turned the keys in and promptly requested a refund. We received notice from Priceline that We had apparently been seeing things as the manager stated there were no people in the parking lot or hallways during our "stay". So at the end of the brief email that outlined that I was either a liar or delusional I was told I was not eligible for a refund.

I bid on a room in Atlantic City. I requested 4 stars. After bidding and getting the room, I looked up reviews for the hotel. There were horrible reviews. The reviews state cockroaches, dirty etc. I called Priceline. Was told they couldnt refund my money and put me on eternal hold to talk to a manager.

My first experience with Priceline was awful. The luggage policies for the airline, S7 in particular, that are given by the Priceline and the S7 website are different and thus it's unclear whether there are fees or not. The Priceline chat representatives were just USELESS. Waste of time. On the phone line provided, I couldn't get a human being to help me solve my issue. Disappointed.

I haven't witness such unprofessional with customer service. I rented a car in San Diego. I called to inform the company about my husband receiving orders to be deployed. I called several times to customer service (ryan/Sassie) which I couldn't understand their language. I was asked to give them his commander's officer name and number. My husband told me that he wouldn't give me that information, so why would your company requested that. I told them several times that I would fax them a copy of his orders when he receive them. I was told that was unacceptable.

We have been using Priceline for years, we even have a credit card through them. Throughout the years we have spent thousands of dollars with Priceline. This last winter we had to cancel an airline ticket. We contacted Priceline and we were told to contact United. After cancelling we had a credit left over after cancellation fees, or so we thought. We tried to use the credit and we were told that United charges a $200 cancellation fee when it's booked by a 3rd party and that there was another $75 cancellation fee. The $200 fee wasn't disclosed, EVER! Priceline's customer service is not here in the States nor were they helpful, honestly it was the worst experience that we have ever encountered. There are better travel sites and we will never use Priceline again. We are shredding that Priceline card up! Please be cautious if you choose to use them.

I booked a car online on Priceline, got a nice price as I had the option of bidding and also bought the LOSS DAMAGE COVERAGE for extra US$11 for 2 days. After two days I dropped the car I could see an extra charge of $93 Canadian dollars on my credit card charged by Avis car rental. After speaking to the customer service about the extra charge the Avis company tells me that the online loss damage coverage didn't show up when I picked up the car. So I call up Priceline and they tell me that I signed the document at the counter for loss damage coverage of extra $93 CAN.

Priceline.com has made of my family's vacation a nightmare. First, I checked in at Cabana Bay Beach Resort on Aug 26, 2016 around 11pm and the hotel said that Priceline.com had not deposited the cash for my stay even though I had paid for my reservation in full. After roughly 45 minutes, the hotel manager let me check-in without charging my credit card again, mentioning that it was common for Priceline.com to delay payments and keep guests in the same situation I was in.

Tried to rent a car. Put my price that I was looking for. Not accepted. It offered higher price and went up and up till I got tired and rented economy car. Indeed $45 per day!!! (Which you can get a lot cheaper at the counter on the airport.) The night before my travel I got so sick. Tried to reach them to cancel it. No live person to answer. The day after I called and they said "No refund since you purchased it with your named price." This company will rip you off. Never reserve anything from this website. They are thieves and take your money away from you without any exceptions. Please don't feed these monsters to suck your blood and get richer and richer.

I booked with these scammers for 1 day 1 night stay in Ottawa with my wife. The listing clearly stated 1 room with queen sized bed for $129. I booked and paid $150 including tax. However, when I reached, I was given one room with 2 separate small size beds. The hotel told me this is what Priceline booked for me. I was in good mood and let it go and stayed in that room and hoped the price will be adjusted accordingly. When I checked out, I was given an Invoice of $117.55 confirming my assumption that I am being charged less for the lower grade room. So now I have returned home, and seeing the transactions, it says I am still charged the full $150.

I booked Standard-Size Van from Marco Polo Airport (VCE) at the February 15th. The car type is Citroen Jumpy or similar (9 seat car) from 29/07/2016 to 11/08/2016. At 28/07/2016 I got new voucher for Ford Galaxy or similar (do not asked it) which is 7 seat car. I tried to get explanation from the Priceline representative but there was not any good willing to do this.

I was quoted $23/day through Priceline with Alamo. I didn't get any add-ons, no insurance, brought it back with the tank filled 4 hours early and was charged 3x the rate. I contacted Priceline, they said they would get back with me within 10 business days. I didn't hear back, so I called again, and they said they're still waiting to hear from Alamo. No response after 2 months, called back and they said that I picked up the car 3 hours early, so I was re-rated. Why did my rate triple since I picked up the car at 8:50 vs 12 noon? I dropped it off 4 hours earlier than I had planned. They said they can't do anything about it, and call Alamo. And of course Alamo says Priceline quotes "are just estimates."

I was not new to the Priceline bidding system when this awful and costly mishap occurred. I bid for a rental car several times over the last few days trying to get a better price. The counter bidding process was pretty general. I had bid a price and it counter-bid a better rate, then the rate page jumped off and changed to a different page and then it went - clicked off completely. I figured the process was unsuccessful since I had used it before and it behaved in a way it never had. I received a reservation confirmation in my email to an absolutely outrageous rate. Then, I contacted the agent by online and later a supervisor of which neither would fix the problem! Do not use this service. They kept quoting "Contract". A Contract has a 3 day cooling off period and that is completely incorrect. You cannot waive your rights.

I made a Priceline hotel reservation back in May for August in a hotel on Panama City beach Florida. Days later I found out that I may needed to be on a business meeting. I also found a cheaper price on Groupon and let Priceline know as they claim they have the best price guarantee. They didn't honor the best price and didn't want to cancel or refund the hotel that I reserve 3 months in advance. Since they didn't wanted to do anything for me, I call the bank and made a dispute. I also call the hotel and spoke to the manager. The manager told me that he was going to give Priceline 100% of the money back as good will to me and he did.

I don't even know why anyone would book with your company. I booked a hotel on your website and it was until I got my credit card bill that I found out you charged me in US dollars. My bill for 2 nights came to $217.96 Canadian dollars, at least that is what I thought I was being charged. When I got my credit card bill it came to $290.17, your company ripped me off $73 and I would like my money back! I went and looked back at your website and you go through 4 pages to book the hotel and nowhere does it clearly say the prices are in US dollars. It is not until you get to the last page in very small print nowhere even near the amount that you are paying does it say you are paying in US dollars.

Put on hold and cut off 3 times for total of 2 hours and 15 mins, when finally got through 2 reps had no idea how to change a ticket. The airlines booking sites are better and worth the minimal extra. Never again. Awful customer service.

I reserved a 4 start hotel in Atlantic City. It was a 3 star at its best, dirty and smelly. When I checked out the hotel charges (bill) were $163.88 and Priceline charged me $243.38. When I called them for a refund they told me that the difference is their profit. Say what? They charge more than the hotel charges and they claim to be the lowest price around? When you ask to put in a claim for the price guarantee, it all becomes a bunch of B.S. excuses. Stay away from these crooks.

The system will allow people under the age of 25 to make a reservation, knowing they're not allowed to drive the car. It asks for an age, and you put it into the system for your confirmation, but doesn't put a warning or notification that you aren't going to be allowed to drive. Confirmation will be complete. No information on whether you're allowed to drive is known unless you call. When you call they will say, "we can definitely cancel your reservation, but with a $39 fee. All of our policies are fully laid out on our website, including the age of the drivers."

My husband and myself booked a room through Priceline. Priceline charged our card and the monies were charged to our card. The day of check-in the hotel checked us in and needed our card of course in case we damaged anything but in the process of checking in they were using the Priceline Credit Card for our room when we were told repeatedly that the Priceline Card was clearly declining so they charged our card again for the stay. I called Priceline this morning to get them to take their charge off because the hotel already charged me and they are giving me the runaround with my card. Priceline I feel are a ripoff to the consumers. Priceline also charged me 107.86 for my room when it was only 86.75 when I got to the hotel. I am not happy with these people and the not caring they have for the customer!

I checked the non-flight only box on a simple Newark to Omaha flight. But they basically ignore your request and bait and switch you into crappy flights. Called, chatted and complained within minutes that I wanted a refund and they said "Did you read the fine print?" So I as an intelligent human being, check a box and expect it to be part of the request -- they just ignore and don't care. NEVER use Priceline.

Worst customer service and fake promise about Trip Protection. I booked a hotel and bought the trip protection where it says your money would be refunded/reimbursed in case of other events but nowhere does it mention that. The lady asked me, “Did someone die, or someone fell seriously ill?” That is no way to treat a customer. I called them within 24 hours of my booking and still they didn't help me. Priceline Trip Number: **. I told them if they could even shift the dates 1 week, but they were so rude and unhelpful. I wouldn't recommend this site to anyone. The hotel was also Sheraton not some 1 star motel.

Deceptive and misleading. I requested to book 2 hotel rooms with Priceline for a family vacation in California. I selected several areas which I was willing to stay in. I selected a price of $100 per night and was given a very poor hotel I could have booked for $69 per night. I put trust in them to act in the best interest for me as a customer and they deceived me. I spoke to a representative and was told I would need to deal with it. I have read this same situation many many times online. Priceline is a company in decline and is just trying to make a buck on deceiving people. I will never use them again for anything and I would not recommend them.

After notification that Frontier Airlines offered the same exact flight from Orlando to California for $588 that I booked on Priceline 2 months ago for $917, I was told the price guarantee is only for 24 hours after you book your flight. I was told my reservation aka fully paid tickets weren't in the right category to receive the refund. I was on hold for 23 minutes just waiting to talk to an agent. What a crock! I won't be using them again.

Booked a hotel room for our family vacation through Priceline and we were very disappointed. The pictures that Priceline and Super 8 have listed on the website are very deceiving. They showed one picture that had nice furniture and clean and they showed the lobby which was nice but that was the only area. Priceline lacks in customer satisfaction and customer service. They only care about getting their money. Our credit card was charged within 5 minutes. They knew we would not like this hotel - Super 8 South Padre Island Texas. I tried and tried to get them to issue me a refund because we did not stay at the hotel due to the horrible condition but I was told it was non-refundable.

Booked a flight with Priceline and to start with they never sent an itinerary. They did send me a notice of flight time changes not a few hours, instead I would be arriving almost a full day later than anticipated. Problem was that I already made several travel arrangements within my destination country based on my initial arrival times. Representative told me that "we send out notices of changes simply as a courtesy" implying that they are doing me a favor by notifying me of changes.

I was a regular user of Priceline for over 7 years for travel options. Upon making my most recent reservation with them, my account was charged twice. Once by Priceline for $96 and an additional $84 by the hotel. What I unfortunately learned: it is cheaper to go directly through the hotel. Also, it took 3 weeks to partially resolve the matter.

I book a room from Priceline express deals and Priceline charge more than 40% of room prices as tax and fees without mentioned there will be a hotel fee been charged at hotel like other hotels, so the hotel also charged hotel fees. When I book the hotel I check other items and all of them has note about the hotel fees and around 20% fee and tax. Call the customer service and they keep saying their system is calculated tax and fees correctly...

Booked a room at Kalispell, MT, for 1 nite at $199. Seemed high but oh well, it's summertime (8-10-16). While at front desk, heard guys come in and ask for a room with 2 queen beds, NO reservation. Their room rate?? $169. I asked clerk if I'd heard correctly, she said yes, that's their "standard" rate and I should pursue it with Priceline. I did and ZERO customer service - claim "that's the rate we got for the date you booked." That is just bogus and despite telling them I'll go back to Expedia and never use them, they made no effort to address my concerns or try to keep my business. Never again!!

Logged on to Priceline. Booked a room for Carson CA area. Took the option of 3.5 to 5 rate option for 108 dollars. Priceline does not give location before you can book a room. Location was 1.5 hour from where I ask for it. There was charge to park before being able to check in - 30.00 just to park. Priceline said that was a optional charge (unable check in without paying for parking). I contacted hotel. It was clearly stated there was parking charge to stay there. PRICELINE OMITTED IT. Priceline did nothing to correct problem. THAT JUST TOO BAD WE GOT YOUR MONEY.

I booked with Priceline the flexible cancellation knowing my dad has terminal cancer. I chose the Canada Best Value Inn at Belleville Ontario. I couldn't make the drive up there (I'm from Montreal) because my father was put in ICU last night. I have been calling nonstop since yesterday explaining my situation to Priceline and they explained to me that they couldn't do anything on their end because the manager wasn't there. I called clerk at the motel and he kept lying telling me to call back and that the manager will be there.

In May of 2016 I booked a round trip flight through Priceline to Memphis to go to my brother's funeral. While I was there my grandmother passed away and I had to cancel my return flight, I explained the situation to Priceline and they said they would give me a partial refund of $233 when I sent them the death certificate and I had to buy another ticket for the return flight which I did. It took 30 days to get the death certificate back and I submitted it. After over a dozen calls I had $33 refunded to my account on 7-28-16. Every time I call and wait forever I get the runaround and I have still not received the rest of my refund.

I do not recommend Priceline and will not be using it again. I paid for my hotel via Priceline and went in to check in, and was rejected without refund. Why? Because I have 5 little kids with me, which exceeds the number of people permitted. The reason I have a problem with Priceline is this. On their original form, they asked how many ADULTS would be using the accommodations. There was no reference for children. Also on the same form BEFORE I submitted my consent to reserve the room, the only reference was to ADULTS. Only AFTER my form was submitted was there any reference to 2 PEOPLE being the maximum number. This is deceiving. Children are NOT adults, and most places do not accommodate children the same way as they accommodate adults. I had no way of knowing this would be such an issue. We were rejected.

The price that they offered is actually the highest price for the hotel. If you call the hotel you will actually get a better rate than what they offer on Priceline. The price is in US currency but there are no indications of the currency when you are searching for accommodations. Only when you pay and that is in fine print at the bottom. I booked in Canada and searched in Canada, assumed it would be Canadian currency.

I booked a Canadian flight on Priceline, for a Canadian carrier. They billed me $1787 USD for the flight. I thought it was Canadian, and upon reviewing my CC statement called them. With the exchange it was about $2400 Cdn, which is $400-600 above the market value for the flight. They assured me it was the best deal available at the time, even in USD.

The tickets were sold to me for 395 bucks and then when I got the bill it was converted to us 530. From Calgary to Vancouver around trip. Worst service and scammers. We'll never go with them again. Save your money and go with West Jet or Air Canada. At least they are honest about their prices and services.

I purchased the insurance when I bought a plane ticket returning from Florida after a wedding in June. Well, mother nature had other plan. Tropical storm Colin came to see us in Florida and the governor issued a state of emergency and the wedding had to be postponed to the following day. So, when I called to change my flight to the following day I was told it would not be cost effective to change it to the following day. So I cancelled the flight and attempted to file a claim with the insurance. They denied my claim. I even attached a copy of the state of emergency and I have a letter from the venue stating it had to be postponed. I am very disappointed and will not use them again and would advise anyone not to purchase the insurance.

I booked a room in Chicago using the non-refundable discounted Priceline rate. It turned out my plane was cancelled and I arrived a day late. I called Priceline to explain my situation and tried to cancel one night stay at the hotel. It did take me several phone calls for convince them. Eventually they refunded me one night of the payment. I was pleasantly surprised. Thank you Priceline. It was a great customer service.

Booked rental car and called to add another day. Got a runaround as how they follow policy and that I need to book another reservation and forfeit all the money paid. Rude, uncooperative agents. Only thing they know is how to give customer a runaround for their money... Shame on them as to how they conduct business.

I had booked hotel - 350 S Washington Street, Inns of California Sonora CA via priceline for the first week of july 2016. Due to some reason the hotel staff could not find our reservation in their system and we had to wait for more than 30 mins during the check in process at the reception. Due to this inconvenience caused to us, he was kind enough to offer a 25% discount on our total bill. We got this confirmed thrice from the hotel. Even on the day we checked out, the hotel staff confirmed to us that all we need to do is to "call up priceline and ask them to talk to our hotel and we would confirm the 25% off to your bill, to priceline and accordingly hotelbeds could do the adjustments and that you would get the 25% refunded."

I rented a car thru Priceline, they sent me a confirmation number telling me the car would be ready. I arrived at Fayetteville N.C regional airport at 12:00 am, went to get my rental car and was told that Priceline is known for their bad ways and that I had no rental car. I really feel as if their bad business practices could put someone's life in danger, because it could of been any city that's someone could have been stuck at. I am just grateful that there was a cab driver sitting there after hours.

I have used Priceline in the past with good results however, after this last transaction I will NEVER use this company again. In fact I will go out of my way and will spend a lot of my time spreading the word about this scam company starting with my latest website **. I wanted to reserve a hotel room for next month (September) and as usual, it said "FREE CANCELLATION" and "PAY LATER" which is a feature I have always liked about Priceline. I like paying when I get to the hotel and I appreciate having the ability to cancel should anything come up. Well all the way through the process it touted free cancellation and "pay later". Well the second I hit the "submit" button on their website I got a mobile notification my card was charged $228 and the itinerary I received via email stated in the small print that the room was booked and that it could not be cancelled and if I did not show up for any reason I would be charged the full amount!

Priceline.com offer huge saving with NO customer service. First off you get an email to say you have saved 29 percent on booking. Phone to enquire and get told it is the prices from the hotel. Actual hotel is CHEAPER plus includes breakfast. Second the booking is made through Agoda.com. No wonder they closed their UK site down as you would not get away with that fraud in the UK.

This is my first time to use Priceline. I bought a vacation package to the San Juan with flight, hotel and car rental. I cost a lot of time searching the information on the Priceline. I finally decided to fly from Cedar Rapids to San Juan. However, after I paid this order, the departing location became St. Louis!! I read over five times before I paid it, and I was really sure it was Cedar Rapids. I do not know why the location changed!! And then I contact the customer service, and the only option is cancel my flight and car with full refund, but the hotel fee is non-refundable. This is my first time to use Priceline, and obviously, it is really bad experience. And will never use it again!!!

So, the day after I posted this I tried calling to talk to a person instead of chatting with one. I called and told them that I felt that I was frauded when I was given a ticket to return home 2 days after my departure date. They informed me that they could grant me a one-time cancellation. I accepted that cancellation and cancelled my ticket. (Prior to that call I talked to the airline on which the ticket was booked and they informed me that Priceline had to honor their cancellation policy, which meant they would have to allow me to cancel within 24 hours).

For an upcoming trip, I needed to make a hotel reservation. Google suggested booking directly through Priceline. I entered the correct dates, then proceeded to move the menus, pick and confirm a room. However, at the confirmation page, I had incorrect dates. I tried to immediately connect with chat. I was disconnected several times. When I finally got through, the individual was completely unable to help, unable to cancel. The best he could do was offer to call the hotel for me and tell me I needed to reconnect with their customer service again on Monday. Useless and now a problem.

I recently tried to use Priceline Express Deal on airfare IAH to YYC return. It was an irritating and frustrating effort. The advertised pricing was 332.29 and after the purchase button, I completed all the passenger information, only to have a pop up say "Price has increased to 751." Since there were many choices of flights that day, at slight varying pricing, I tried about 5 of them. Same story, pop up to 751. This can only be interpreted as a bait and switch advertising, and is a poor route for Priceline to pursue. My chat with a representative produced no help, and only frustrating excuses. They have just lost yet another customer of expensive purchases due to their misrepresentation of the product.

Made a reservation for a business trip. The business meeting was cancelled. The trip protection plan did nothing, I could not get my money back for the hotel reservation. Trip protection to me is just a scam to milk customers another $5.00 for nothing in return. It is totally useless, just ignore the "highly recommended" next to trip protection if you use Priceline.

Priceline cancellation policy is a joke. I cancelled my contract, didn't stay at the hotel and they still charged me for all 4 days. They said I couldn't cancel (!!!). When I called in for support - both online and via phone - there is no one. I believe the on-line support is robots as they didn't answer any of my questions. What a joke. Stay away from Priceline!!!

I used priceline to get a low price on a vacation package and I did but we had a problem when we were late to our flight and they could not do an absolute thing for us. They were charging us an outrageous fee to get the next flight and then they were going to cancel our hotel reservation so we were going to find a whole different hotel which was going to be another outstanding fee which ended up being worse. I learned my lesson. Next time I'm just getting things through the actual place because all priceline is after is your money. They say they care about their customers but they don't and when you try to contact them through email they don't even sympathize. We couldn't get any type of refund or credit of some sort. I am done with them. Never again will I use them.

Very unhappy with this company. Will never recommend them to anyone. And I definitely won't ever use them again for any service. They have poor customer and contracts with horrible hotels. I hope their company crashes and burns!!!

Purchased plane tickets through Priceline. Needed to change destination due to child custody issues. Called Priceline to make changes, put me on hold and never answered. Since the flight was with Delta, I called Delta and had to change everything which cost more and charged an extra $50.00 because it was initially booked through Priceline. $491 later per ticket. I called Priceline and explained how the flight was canceled and needed them to reimburse me for the Travel Protection Ins because the initial itinerary no longer existed.

Went to PRICELINE to rent a car for a business trip, they sent the request to AVIS... The estimate was for 3 days Monday at 11:30 am to Wednesday at 3:00 pm... Technically 3 days... Brought the car back by 11:30 am Wednesday so it was actually 2 days... PRICELINE will not refund the extra day... Will never use them again for anything...

I booked a hotel room at Rodeway Inn in Blanding Utah for Wednesday night, July 27. At 0100 Wednesday morning, a man who barely spoke English with a strong Indian or Pakistani accent called and woke me up. He identified himself as a fraud control representative for Priceline.com and he said I had used this credit card fraudulently. He started asking me questions about my card. I told him I was not willing to discuss my card over the phone. He asked me for the number on the card. I told him I would not give it to him. He told me he meant the phone number on the card, not the card number. I gave him the 800 number on the back of the card. He began to get frustrated and raised his voice demanding that I give him MY phone number, not the number on the back of the card. I told him that he had just called me, why did he need my phone number.

I booked a hotel room in downtown Vancouver BC through ExpressDeal by Priceline.com. Priceline.com rated the the hotel as 3 stars and showed customer satisfaction as 7.4/10. It also provided a list of "comparable hotels" and the price. After the booking, Priceline.com sent me an email and let me know that the hotel I booked was "Coast Plaza Suite Hotel". I clicked on the link to the hotel, which showed a set of nice pictures of the hotel. I clicked on the customer review which were "verified" by Priceline.com, but I was horrified by the negativity from the recent comments sent by Priceline's customers. To list a few: "it's a dump...", "our room smell like urine", "I Sat down on the bed and got a big bite", "the wifi was so horrible it was unusable..." All these comments were from within two weeks.

I was booking 2 rooms for 3 nights in Toronto, Canada. I was sitting in my own home in Ottawa, Canada when I did the booking. While other sites such as hotel.com charged around $140 in Canadian dollars, I truly believed the priceline.com price of $121 was in Canadian dollars. I thought the reason for this lower price was that I had to pre-pay for the rooms. Then my credit card bill came--I was charged $121 US dollars, with 2.5% conversion charge! Then my boyfriend and I went back to read the original itinerary--it took the two of us more than 10 minutes to find this fine print of "prices are in USD", in greyed out fine print and far away from the "Total Charge".

I booked a hotel for 2 nights with Priceline. I booked a bigger room for me and my daughter with 2 beds. I got my itinerary over email a few nights before the stay and it was wrong. It had us in a regular size room with two beds. I spoke to 3 people at Priceline. The first one I spoke with was rude. I said "So what you're telling me is my contract when I booked the room says a queen room (the larger room) with two queen beds. And my itinerary on the email says a regular room with two queen beds." I asked her this 3 times. And her response every time was "I'm sorry for the inconvenience." I said if you're not going to answer me I will hang up and call back. Which is what I did.

Price matching! Customer service tell me to read the website because she told me that you can only get one match price and that's a lie so I called in again and I said I read it on the website. The only stipulation is that's only a day to match the price. Website's cheaper and I called in again and wouldn't honor it. It sounds just like Booking.com person that runs that business tell the workers lie. I blame it on the CEO. He runs both of them business Priceline and Booking.com. But I think word gets around cause I'm never going back to that company Priceline or Booking.com. I will not tell anybody about these companies. Lol. :-)

At Priceline, there is definitely a problem with the cancellation policy. The cancellation fee was about the same price as our stay! We tried to change our two night stay to a one night. The cancellation fee was $288.48 for ONE NIGHT! Priceline was a terrible experience for me and I would recommend any other hotel reservation service platform. DO NOT GO TO PRICELINE.

I went to book a hotel for a 2 night stay in Pittsburgh, PA. I had gone through the process and the final (with tax) was 254.48. It then proceeded to tell me my credit card information was incorrect, twice. I was then re-directed to a page that said my reservation was not made. I then hit the back button and tried to book again. The time difference was within 5-10 seconds. Keep in mind that this hotel's availability had not changed at all. Now my final price (with tax) was 282.74. I still booked the room because I needed it but it was a total rip off. They pulled a fast one on me and got me for almost 30$. The weird thing is that there was two pending transactions on my credit card, one for 254.48 and one for 282.74.

I booked a flight and they had debited by credit card three times! It took numerous of phone calls, faxes and almost TWO DAYS of holding on the phone and they STILL haven't sorted it out! Don't get the car option either. Very poor, will never ever ever use again.

If I could give them negative numbers I would!!! I purchased a ticket and apparently my last name was missing 3 letter when I arrived to my flight this morning. My 812$ ticket is non-refundable plus guess what?! Now I need to pay 250$ to add three letter to my last name! I spoke to them for hours this was one of my last calls on hold for two and nothing! Thank you Priceline I will miss my grandmother funeral because I can not afford to purchase another ticket, plus the difference and the 250$ name change!!! Never again will I purchase from this company!!!

I have been a Priceline customer for many years. It has gone from bad to worst. This is the second time in a very short period that I had to spend time on the phone with Priceline after placing and "winning" a bid. One hotel in Verona totally out of the area where I bid was assigned, actually, an airport hotel with no public transportation or places to eat or go other than the hotel itself, which as per the reviews, was dump. Once I did my search I realized that I was fooled and had them reduced the rate but in the end we abandoned the idea of taking this hotel, ate the expense and made a reservation in the center through another website.

I recently booked a hotel in Paris through Priceline. While on the site I was offered "Express Booking" options. Under Express Booking you do not know the name of the hotel but you do know its general location and star rating. I booked a 3 star hotel for $98 marked down from $116 for a reported $16 savings. After booking (which is non refundable) they tell you the name and location of the hotel. When I looked up the hotel I had just booked I found that its guests gave it a 5.6 rating (on a 10 scale) and offered that it was dirty, the staff rude and breakfast expensive. In addition the hotel imposes a $10 per day charge at the hotel in addition to the stated rate. So my "savings" was not 16% but 5%.

Chose a hotel based on the description of a type of similar hotels Hyatt, Marriott, etc. Ended up paying $171 for Circus Circus Las Vegas. Would have never put described hotels and booked room in the same category. Very misleading!

I booked an Express Deal. I have used Priceline for years, and I knew I had an issue right away this time. Unfortunately, I found out their customer service is terrible and learned they have a scam. When I called the hotel and they could not find my reservation, the hotel was sold out. When I called Priceline to inquire, they told me they needed to "see where my reservation was." They would "look into" the issue and let me know the day of the travel.

I booked a hotel in error and called them right away. They said they cannot refund the money. Rude customer service and they trap you in. There was no button to confirm the trip and the hotel name was not revealed. You would think a company in the USA would give you the option to cancel if you book something in error! SUCKERS!!!

Their BBB A+ rating fooled me and will fool you and on that I also reviewed the BBB. Don't bother complaining to them. They are too eager to close all complaints. Over 1000+ customers cannot be wrong. When Priceline gives you a promise to cancel your reservation, that the price guarantee will be honored, run, don't walk. The wording on their site is well crafted, ambiguously phrased with fine print that is equally as confusing.

I made a cruise reservation with Priceline.com Cruises in January 2016 for a December 26, 2016 cruise with Carnival. Throughout all of the gobbledygook to finish booking the reservation, it turns out that they booked an "Early Saver" cruise fare. They sent me the invoice after requiring a $500 deposit, in which it prominently stated in bold and much larger print, that there was no penalty for cancelling so many days before the cruise, etc.

I bid on a car thru Priceline. I realized that they were charging more for taxes than if I rented a car from them thru their retail website or other car companies websites. When asked about that, they told me that Hertz was the one who decided the taxes and fees. I called up Hertz and they told me that was not true. They have no idea what the charge is and they only get paid when we pick up the car. I asked them over and over again for a breakdown but said they didn't have that. I questioned how in 30 seconds they could come up with the taxes and fees and not know how they came to that amount. After dealing with them for 3 hours, getting the runaround, not answering my question, lying I finally decided to take a $40 hit and decline the reservation. I have never been thru anything like before. What really got me was when they lied about who decided the taxes and fees.

When trying to book a flight only trip, it took two attempts to get the reservation made. When I received the itinerary there was a car reservation which I did not request. I did not need a car for the trip at all. When I called to cancel the car, the SR informed me the car reservation was non-refundable. I told him that was ridiculous and asked to be bumped to someone who could help me. He said there was no one. I asked him to cancel the entire trip and he told me that the car would still be non-refundable. I then INSISTED on speaking to his manager. The manager eventually was able to cancel the whole trip, including the car charge. The issue was finally resolved but only they tried to bully and intimidate me into accepting the car.

Yes Priceline, I expect a different answer since you are proud to advertise "Best Price Guaranteed. We guarantee the lowest price on everything you book." I'm always reluctant when I need to call about price matching. There always seems to be some fine print as to why they cannot honour what they advertise. I'm going thru my credit card now to dispute the charge. I don't want use more Priceline or any parental company. My wife's company use Booking for hotel services with yearly average 10,000/year. I just give notice to her and she say - "fine, no more Booking."

I am a tower climber so I'm constantly in and out hotels. I chose Priceline because I thought they would be better than most. It's Tuesday - I had a death so I had to leave. I was booked til Friday. Well Priceline will not refund the other reservation I had even though the hotel's going to resell the room. I would've rebooked the room once I came back however they have motivated me get a CLC card and tell everyone not to use Priceline.

Made a reservation for a one night stay in NC. Priceline charged my credit card for $140.25. The print out from the hotel was $116.57. The difference is an over charge for city tax, occupancy tax, and sales tax. I called and they were rude and totd me they didn't make a mistake. Will never use Priceline again and I am making a complaint with NC to look into possible fraud by overcharging sales tax.

When I booked a car on Priceline for my wife they had me fill out the driver info and then my credit card info. When they sent me the confirm they had my wife's name. When she went to pick up the car, the rental agency wouldn't give it to her because the rental was under my name. She was unable to rent the car. I repeat, we never got the car. When I told Priceline and asked for my money they said all sales were final. But I said we did not receive what we bought, so the transaction isn't complete. They said they could not give my money back because they already gave it to the rental company. When I asked the rental company, they said they never received money because they never rented a car. Priceline messed up the reservation, kept all my money, and lied about it. I truly hate Priceline. So short sided when I do so many purchases online. This is also my first negative review, but I couldn't let them off.

I attempted to book through Priceline 3 different times for an upcoming trip for work to NYC. Each time, they wouldn't finish processing my payment, said they couldn't complete the reservation, and then immediately hike up the price for the exact same reservation. I called Priceline about this, they told me this would never happen (a.k.a. I was fabricating this story) and hung up on me. I was just about to book through Travelocity, but many hours later, I found another option through Priceline, more than what I originally tried to book for, but less than Travelocity. Twice, my rez was declined and price went up. I tried one last time - same info, same CC, same everything - and what do you know? It went through! Yay... Until I realized the confirm email had the wrong dates. At this point, it's almost 3am. I called Priceline immediately, they told me that they wouldn't cancel or change anything.

They were rude and unhelpful. They would not even give me my money back when it had only been 1 day... I purchased an Extended Stay, which was rude also. They claim non-refundable.

I booked convertible in NY and when I came they asked for 2 credit cards and they told it's because I booked it through Priceline. I booked many many cars before and never was asked for 2 credit cards. They told Priceline should have notified me, which they didn't. As a result they gave me cheaper car. I asked for a discount. They told it's all between Priceline and me and Priceline should have notified me, so not their problem. So I had to drive a cheaper car for the price of expensive car. Like you book business class and you get coach, cool.

I booked a hotel today in Schaumburg, IL, close to Chicago. When I was putting my information on the summary page they show a total of $227 and never showed me taxes or the total fee. Thinking this was the grand total I booked the room. When I get an email from Priceline it's almost $300 with fees and taxes. I called Priceline and told me that they can't do anything and blame it on my computer. Funny that everything showed on the summary page even the total but no fees or taxes. They wanted to refund me the money which can take a week or weeks and I need to be in Chicago by Wednesday of next week and today is Friday. First and last time I use Priceline, ripoff and thieves!!

So, I have used Priceline for years and been so satisfied with their prices and their hotel connections. Then, once I had my plans change and I tried to change them with Priceline and there was nothing they could do. They wanted serious details of my life in order to cancel or change. So, because there was nothing else they could do, I had to double book a hotel. Pay twice. Completely unacceptable.

My husband travels for work & we thought we could save a few dollars by booking through Priceline. NOT! He had to check out 3 days early to go to another location & Priceline wouldn't even try to help us get a refund for the unused days. I'm very disappointed in the lack of customer service & having to pay for unused days at a hotel that isn't being used. Next time, we'll just take our chances & book from the hotel website. Don't bother with this company.

We recently went to pick up a rental car that we booked 4 months ago via Priceline. Budget Rental Car was unable to provide the minivan that we contracted for. When we contacted Priceline to ask for their assistance in the matter - being the party that offered the contract - we were told they had no responsibility. While I understand that Priceline cannot produce a rental car - it would do well to take into consideration its business relationship with a partner who cannot provide the services that Priceline is advertising.

I purchased an airline ticket. Due to circumstances beyond my control I needed to cancel and reschedule the flight. I called the airline. They cancelled the flight for me. They told me I would receive a voucher towards the purchase of a new ticket. Priceline sent me an email confirming the cancellation. I called to reschedule 2 days later same departure city and arrival city. Priceline nor United Airlines were able to assist me. They both gave me the run around for over 3 hours trying to reschedule the flight. Needless to say I'm still without a flight.

I reserved a hotel for July 7-9. I got to the hotel at 8 am (check in is at 2) just to see the hotel. The hotel wasn't the one pictured online. The actual hotel was a bug infested dump where people pay by the week to live there. Priceline refused to issue me a refund!

Arrived at hotel with confirmation from Priceline which was made 2 weeks earlier and Priceline had not paid with our card on file as was suppose to. We were forced to pay again at hotel; along with our friends for 2 rooms. I received my card statement and surprise billed a 2nd time for both rooms. Our friend had already paid for their room with their card. Priceline billed to our card after we disputed the charges. It took 9 phone calls, 4 thru our charge card assisting us. Priceline told us they would credit our account, but instead had hotel credit us and our friends which made a mess. I will never, never use Priceline. They are unethical business.

I booked a hotel on Priceline.com and I needed to change the reservation. However, when I called to speak with someone from customer service the person told me there's was nothing he could do because they do not change or cancel reservations.

I booked hotel through Priceline bid. Options included 2 bed. Once I bought this was no longer an option - only 1 bed. 250.00 upgrade for second bed. Rip off! Smoke and mirrors!!

I had reservations with another hotel at $160 per night. Priceline.com showed a rate of $125 implying everything in at Pacific Gateway Hotel. On my statement in very small print it said US funds which we missed.

I booked a hotel room on June 29 until July 1st through the web page www.priceline.com. I bid on a room that according to Priceline could be in a Holiday Hotel, Marriot or other 3 stars hotels in the area. Once that I proceeded with the payment the hotel assigned was Sarasota Inn a 2.5 stars that I could have found in others web pages for a better rate. The hotel was dirty and the room had a cigarette smell. Not very appropriate for my minor children. I left one night before because I was not able to stand the smell. Please prospective Priceline users be aware of this company. I called this morning and the customer service representative was rude.

I recently needed to find a room in Vancouver for 1 night in the summer. I know that Vancouver is expensive this time of year and often booked. I thought that one of the PreBook companies would be my best bet. I did the 'Bid Now' and got the Sheraton Vancouver Wall Centre for $275.00 plus taxes. I should have checked my Canadian Professional Sales Association rates but had misplaced the book. When I found it, I learned that the same room was listed at $215.00. That's their regular CPSA rates for that time of year. I contacted Priceline to express my concerns. I find this very fraudulent that they claim to be the best rate, make you think you are getting a deal but in reality, I had to pay a lot more. They will do nothing for me because of the "contract". NEVER, EVER will I use any of these pre-pay websites again.

In trying to change primary drivers for my reserved rental car, Priceline was unbending and unhelpful. Do not book with Priceline if there is ANY chance of changing conditions. At one point I was offered a refund minus $30, but after talking to the agent, my time expired for refunds, and I lost my entire reservation and the money paid. I would never reserve with Priceline for any product again. Their prices can be matched on other sites, and the customer service is the worst I have experienced in all my travel experience.

Scammers priceline is a ripoff dishonest company. Charge cards say they are the hotel reservations and then charge full amount.

The guy who wrote about Priceline defaulting to Extended Stay is RIGHT ON! They did the same to me. Showed me beautiful Best Western and Comfort Inn and Candlewood suites. Gave me Extended Stay. The guy is right. In no way is Extended Stay a 2 and half star. I've stayed in at least five. They are all miserable! Besides, when I want a room with a pool and an exercise room and an ice machine, why do I need a room with a stove!!!

Unbelievable!!! Tell anything You know NOT TO USE PRICELINE. They DON'T CARE about anything. Would NEVER EVER use this site again. SCAM. Traveling in Canada, paid in US Dollars - WTF??? Nowhere Does it state charged in US Dollars! NO option give for charges in US Dollars or Canadian Dollars! Emailed to complained and spoke with a very condescending travel representative and nothing was done! NO ONE AT PRICELINE SEEMS TO CARE ABOUT CUSTOMER SERVICE. Can't believe we were charged US Dollars for travel in Canada!

I booked a hotel with Priceline in the express deals section for my two children and I, mini family vacation to Florida. I choose the 3rd-4th of July (I booked on the 2ND at 9pm). Reservation was complete. I noticed it was booked for 2ND-4th. I immediately called the hotel explaining the error, they told me it was fine they would see me when I got there. I drive 10 hours there. Arrived at 6am check in, the agent tells me, "Oh it looks like you booked for yesterday. We can't do anything about it. Call Priceline".

I rented a car through Priceline and when I dropped the car off, the price almost doubled!

On June 9, 2016 I make reservations through Priceline.com for July 1 - July 5 at La Quinta Duluth, GA, $395.16 (incl. tax) was deducted from my credit card. About one week later I called the hotel to decrease my stay by one day, to July 4th. Upon arrival the change was noted at the hotel. I assumed that I would be reimbursed the one day back to my credit card. I was wrong! After returning to the Priceline website I read the FAQ and learned that there is no refund on change or cancellation of initial reservations made, once the money has been paid. This is not an obviously noted policy when using Priceline.com to make reservations, at least I did not notice any.

I had booked a hotel in Austin and was very excited since I had not been there in 20 years. Priceline had a Microtel showing nice pictures, clean, etc. Driving to the hotel was scary. Very bad part of town. As soon as I enter the parking lot I could tell this is not what I was shown. We could see inside a hotel room and noticed the drapes were dirty and discolored. I was uncomfortable leaving my car in the outdoor parking lot. I walk in to the hotel and it was dirty and old. I waited to speak with the young man checking out patrons. As I'm waiting I look around and the hotel was not clean or well taken care of. There were stains. I leave the hotel and call Priceline and let them know the hotel they advertised online looked nothing like the hotel I was waiting in. I asked for them to please help us into another hotel, to do an exchange or even offer me a partial refund.

Rented a car through Priceline for a Hertz car. Upon arriving at the airport, Hertz did not have the size model car - said we'd have to wait 3 hrs. Had to get where we were going. Ordered an upgrade that wound up being TRIPLE the cost! Not only did we have to pay Priceline for the booking, but we also had to pay Hertz TRIPLE price for the car. THIS IS COLLUSION AND A BAIT & SWITCH SCAM. DO NOT USE PRICELINE OR HERTZ.

Not only did I get a hotel 11.0 miles from where I could have gotten a hotel, it was $30 more per night by naming my own price than if I would have booked it without the "Name your own Price". What a scam. I had used them in the past but over time there are no deals to be had. I called Customer Service and they were basically saying, "buyer beware... you were warned. It was non-refundable". Little did I know I was signing up to be in an area I didn't want to be, and pay higher than if I would have gotten the hotel myself. I'm done with Priceline... never again.

Priceline is a huge fraud and is taking its customers for a ride when it comes to hotel booking especially in the 2.5 star ratings group. There is absolutely no way that Extended Stay can be regarded as a 2.5 star hotel and Priceline has done exactly the same. Priceline, along with Extended Stay is ripping off the customers especially in the express deals section. If you see a disgusting, unclean, unhygienic and cheap hotel like Extended Stay, shockingly in a 2.5 star group, rest assured that will be the hotel that will accept your bid.

I have used Priceline many times in the past. Searching for a hotel near Vancouver B. C. a favorite motel was listed, ACCENT INN in Richmond near the airport. The price was a little higher than I have paid previously but I recognized it is the high season. After booking, the confirmation of my non-cancellable booking stated the charge was in US$ which is over 25% more than Canadian $. I live in Canada, booked in Canada, have stayed at the hotel in Canada many times over the years and am flabbergasted over this crooked activity. DO NOT DEAL WITH PRICELINE AND REALLY WATCH ACCENT AS THEY SAY "IT IS OUT OF OUR HANDS".

Priceline is the worst company I have ever dealt with. I booked a room that said pay now or pay when you arrive. I chose to pay when I arrived, however they took the money immediately. Their ad says they guarantee the lowest price or they will refund your money. I found a price 20 dollars cheaper and called them and told them about the price difference and the payment option. Their response was, "Oh well, sorry about your luck" and hung up on me. I called a little later thinking maybe I would get better assistance, but no such luck. So they lied about refunding if a better price is found, and paying when we arrive. Due to their poor business practices it has caused me 400 in bounced check fees. Would NEVER recommend them not even to my dog.

I was looking for a room for 4 people with two beds. Their express deal popped up and I decided to click on it. They won't show you what you're booking until you pay for it. Trusting that I was booking the room that I asked for I paid for it. Received the email from them only letting me know what hotel I booked a room in and what basic amenities they offer (no info on the room). So I decided to call the hotel and found out I just booked a room with only one bed and they can't do anything about it because I booked with Priceline.

For years I have used Priceline around the world. I give Priceline a tremendous amount of business. I notice that there are a number of complaints related to the number of stars used to describe a hotel. These complaints are accurate and need to be addressed. I am currently staying in the Washington suburbs of Northern Virginia. I have used Priceline's "Name your Own Price" many times in this area. Extended Stays are 2 Star Properties. 2 1/2 Star properties are typically a Hampton Inn, Springfield Inn, or Holiday Inn Express standard. 2 1/2 Star properties are nice with modern, clean rooms and with a nice workout center. They are business appropriate.

I rarely ever write reviews, but I feel so strongly about what a terrible company Priceline is that I felt I had to warn other people. I made a mistake on the name of my daughter on her airline ticket (left off a y). I am guessing it was auto-correct because I really thought I was being careful. Luckily, I discovered it. Well, after calling the airline (flight to Canada from US) I was told to call Priceline. Seriously, I waited for over 50 minutes two different times. There is truly no Priceline customer service. Mistakes happen and companies should be able to be reached to fix these things. If you have an emergency or need help with anything, it is very likely you will not be able to reach anyone. I will be going through other companies in the future.

Terrible experience for the first time use. I used their price bid system to get a rental car. My vacation plans changed from three weeks to one week and I wanted to change the rental car reservation accordingly. There was absolutely no way they would work with me. Be sure to read the fine print... Absolutely no changes allowed. I am out over $700. I called them and talked with three levels of management and no one would budge. I will NEVER use them again.

I've never experienced such terrible customer service in my life. I've used Priceline for years, but will never again after this week. I signed up for a 3.5 star upscale-plus hotel, which should be a Hyatt, Hilton, Marriott, etc., but was given a Holiday Inn Express, which is rated a 3 star hotel on its own website. Priceline refuses to correct this. They won't issue a refund because it's "nonrefundable," but they refuse to give me the level of hotel I requested. A credit for another hotel would be fine. I'm not trying to get out of a hotel stay. Nope. They will do nothing.

I booked a hotel in Montreal Canada thru NYOP and they gave me the one in airport and charging $150 in parking. NYOP is totally a rip off. Priceline.com is worst travel website. Will never ever use it again in my life. Please stay away from it. People go to vacations to get refreshed and recharged but Priceline.com is making it such unpleasant experience. Stay away from it. It is a big fraud.

Terrible company. I will never book through them again. I booked a hotel room through deals and did not book as promised. I tried to contact and could not contact anybody. They charged me for nothing.

Well, I never ever write reviews on anyone. But I felt these people needed someone to speak up. I am a Gay woman in America. I know, crazy right, especially for the year 2016. Who would've think lol... Anyway, I was sent a credit card from priceline.com for a substantial amount. I used it for about a year and then I paid all my cards off. Well I decided to transfer some bills from other cards I had. So I called the priceline.com phone number to speak to a representative about 4 cards I wanted to transfer. I could have easily done 3 of them online, but I wanted to do all four. Well I began speaking with a help person from Priceline. She asked a few personal questions, of which I answered correctly. Oh did I mention I have a deeper voice than some females. Anyway, I guess that was the issue. She then said I needed to speak with a supervisor, which I said, "sure no problem."

My husband made a reservation via Priceline and unfortunately we were misled... we had searched a room for a couple + 2 children and received a tiny room that doesn't fit our needs! After a long chat with Priceline rep they weren't willing to help us. I truly believe that Priceline misled their customers on a regular basis and we are more than ready to sue them... I am inviting everyone that was misled brutally by Priceline to join!

I had a conference in New Orleans. I booked a room through Priceline and purchased the insurance for an extra $5 per night. The conference was cancelled. I had to work. The insurance would not refund anything or reschedule. Priceline would not accommodate a credit, refund, change date, nothing. I was also told I could not sell it on craigslist when I asked, nor transfer the hotel room. The insurance would only cover if I was in an accident on the way to the destination on that day. Even that would be a portion. That should be advertised. Even with email confirming cancellation of conference and having to work. The hotel also does nothing when booked through a third party. I spent hours trying to get some type of refund out our credit. NOTHING

The worst. I went to the site to book a flight. I booked a round trip from Portland MA between 5 am and 1 pm. They gave me a flight for after 1 pm. Immediately called them. Waited on hold for 25 min. They got on the phone and was no help. I asked to talk to someone above him. He sent me to their senior person and she was like "ma'am, there is nothing we can do for you." Even though I selected the flight for between 5 am and 1 pm I got a flights after 1 pm so $300 gone. I will never use Priceline again. I'm so upset now. I have to book a different flight with money I don't have all because they gave me the wrong flight time which I just don't understand how they can do that.

I made a reservation for an employee on a business trip to Boston. When the employee arrived at the Best Western Merrimack Valley Haverhill, MA the desk clerk denied him check-in because he was only 20 years old. Checking in with a company credit card and ID. After I called and tried to reason with the hotel I was bluntly told it was hotel policy and he was out of luck. My employee was basically stranded in another state with nowhere to stay, and the hotel could have cared less. No recommendations to hotels that might take him or even saying "hey, I see you are in a tight spot, I'll help you out". He had to sleep in his car overnight until we were able to make other arrangements. To add insult I contacted Priceline customer support, and got NO support. I got the company line, that it was non-refundable. 5-day reservation totaling $400 that they just skimmed away with not a care in the world.

We've searched for a room in Barcelona for 2 adult and two infants in the express deals option. On the results we've got hotel on the area. After reservation it is indicated that the room is for 2 people only... In the process of reservation it is indicated that the search result is double occupancy in a place on the web page which doesn't pop-out. Final result: get a room we didn't search for...

I rented a car for 3 days through Priceline (Dollar Car Rental) for the express purpose of having a lower priced rental. The original deal online had stated the car would be $15 a day. When we arrived at the Minneapolis/St. Paul airport Dollar Rental Car counter to pick up our car, the paperwork we were to sign stated that the total rental would be $260 plus change. I did agree to have the minimal car insurance added for $11 a day, which still, in my mind, did not add up to $260 for 3 days of a car rental. I rent cars on a very regular basis for my job. The lady at the counter pointed out the numerous taxes and additional fees, which seemed very exorbitant, but we needed a car so we agreed to the $260 charge. We returned the car in the time frame that we agreed, but there was no one at the Dollar Car Rental Car Return when we got there, so we had to leave out keys in a drop box with the information, which we did.

Extremely unimpressed with Priceline as a whole. I booked a hotel a couple months ago, then Priceline proceeded to book a second hotel without my authorization. The second hotel reservation was not authorized, but since the first was, the business I bank with cannot dispute the charge since it would be considered that I have done business with Priceline. I was advised to contact Priceline to dispute the charge, but every agent I have spoken with has refused to remedy the charge. So thank you Priceline for charging me for an unauthorized hotel reservation that I didn't even get to use. I'll be using Trivago from now on. Their customer service is far more pleasant!

I booked a hotel in Eugene using the Express Deal for a 3-star rating. I paid a total of $126.41. The hotel that was awarded to me was a Best Western! Best Western is "not" a 3-star rating. I called Priceline to complain but they said that Best Western is actually a 3-star rating. If you go to a website that shows what kinds of hotels in Eugene are 3-star, The Hilton Hotel is their only 3-star rated hotel. This is true since I used Priceline to obtain a 3-star rating in Eugene in 2015. Priceline has lowered their ratings and increased their prices. It used to be a good travel website. I will not use again as I believe they are deceptive and greedy!

I made a reservation on SUNDAY, for a reservation on Sunday and Monday. The booking stated "Flexible Cancellation". As soon as I hit the submit button I see, "This reservation cannot be canceled"? A few hours later I called to cancel the reservation and I was told this. "In order for you to cancel and receive a refund you would have had to cancel yesterday, SATURDAY before noon." I was like what, "how can I cancel a reservation yesterday for something I just did a few hours ago today?" I asked "how can the advertisement say flexible cancellation and I enter my card information it immediately states it can't be canceled." SNEAKY.

I booked a room for Comfort Suites Murfreesboro, TN. When my family and I showed up to the hotel at 12:30am, we were told there was a problem with the computer system and the room that was showing as available was actually under renovation, and we were not the only people this had happened to. This town had almost all of the hotel rooms booked, took another 30 mins very late at night to find a room for my husband and 2 young children. I was told by the hotel attendant that I would not be charged until he took my card which he did not.

I called them to cancel a car rental in advance. I was told that due to some selection I chose during the reservation process, I was not entitled to a refund at all. That's a $0 refund on a $577 reservation that I attempted to cancel in advance. I've used Priceline with caution in the past. They've always smelled fishy to me, but I've booked airline tickets with success before. This is the first time I've ever needed to cancel though. Priceline.com is a no-ethics company to be avoided. Book directly through vendors for better pricing and get ripped off less.

We booked Days Inn in Laurel, MD hotel via Priceline. We received the confirmation email with Priceline trip number and the hotel confirmation number. In the morning the day of our arrival we spoke to the front desk of the hotel and they did have our reservation. We arrived at the hotel around 1 am. The person at the front desk told us that he can not find our reservation and that the hotel is all booked and there are no rooms available. We called Priceline, they called the hotel, but that did not help. The hotel simply lost our reservation and gave our room to someone else. And it disappeared from the Days Inn site too.

Priceline states on the website: best price guaranteed. I booked a rental car for $150.32 two months before my trip. One month before trip I went on priceline and found the same car, same days, same rental company for $107.32. Priceline said they would not refund the difference. PRICELINE FLAT OUT LIES WITH BIG BLUE LETTERS THAT READ: BEST PRICE GUARANTEED.

Booked flight, motel, car and got trip protection with Priceline. Airlines canceled flight. Priceline was no help at all recovering anything. Trip protection insurance Aon Affinity not worth anything. Both crooks.

We rented a car via priceline.com. The specify "mid-size car." We received a compact car from Hertz. Hertz confirmed that it is a common problem with priceline.com, to cheat their customers to make profit.

I used Priceline to book a room. I'm having knee replacement surgery in two weeks and wanted to do something with my family. I booked a room on Priceline and the hotel is a dump. Priceline will not give you the name until after you pay for your hotel which is nonrefundable. I was looking for something close to the beach in Destin, FL and my hotel was nowhere close. Too far to walk and I drove my family to the beach but after and hour we give up due to no place to park. The hotel smells. It's dirty and way overpriced. I contacted Priceline when I 1st got here and told them that this would not work. They were no help.

Priceline is **. They lie all across the board. I booked a car through them and couldn't get it then so I got a refund. Ok, that's great but getting the money back is difficult as hell. If I had known I wouldn't have used them and I never will again.

I booked a hotel with Priceline back in February. Had the confirmation email that it is paid in full and confirmed. Arrived at the hotel to be told Priceline cancelled the trip. Called Priceline to find out what was going on and it still said confirmed and paid for. Finally got to speak to someone and all the hotel needed them to do was email the confirmation. The rep said she couldn't do that but could refund me the money and I could pay for the hotel. I wasn't happy about this as I was there on a budget and had to spend almost all of my spending money to get the room with the hotel. I now call Priceline to check on my refund and they tell me the trip is nonrefundable! They outright stole my money.

Purchased hotel reservation on Priceline for a certain amount and got charged a higher rate. Called them to figure this matter out. After about an hour on the phone I told them to cancel my reservation because they could not honour the rate I had purchased it for. No compensation offered or solution. Priceline has lost a customer for life.

I am retired on a fixed income. My daughter required surgery up north so I booked a car rental for only 4 days even though I needed a car for about a week, as that was all I could afford, even with the "special pricing." (which was only $10 per day than the full price) Not one week later the surgeon had to postponed the surgery. I requested that perhaps I could cancel the car rental for a later date. The answer was a flat NO. Either use the car or not, it did not matter to Priceline, I would be charged for the entire 4 days. I would have been glad to pay a fee for cancellation but they totally refused any compromise. Do not have emergencies, or uncontrollable change in plans, no matter how far in advance you try to cancel. Priceline still had over 3 weeks to find a new bidder, which I am positive they could have done, as when I placed the request there were only a few cars left available to me.

I booked through Priceline a reservation at the Eldorado in Reno Nevada. When I arrived for my room they told me number of beds was wrong and number of guests were wrong so I ended up having to pay more out of my pocket when I arrived. I was very dissatisfied with Priceline.

I used Priceline for the first and last time recently for travel to my son's graduation, a once in a lifetime event which I hoped would be without problems but thanks to Priceline and a complete lack of service and timeliness this did not occur. I used my debit card to pay for my rental online which I have done many times in the last 10 years. Priceline deducted my fee of $213.67 from my card and I knew because it was debit. I would be withheld a deposit upon rental which I'd anticipated from my previous travel. Upon arrival, I went to get my car and was told because of the type of bank my debit card was through, I couldn't rent the car! After hours spent on the phone, I was told by representatives whom I could barely understand that they wouldn't be able to immediately refund my money and would have a "research team" call Avis to confirm the car wasn't rented and begin my refund. After which I was to receive a phone call. This was to take up to 10 business days.

NEVER USE PRICELINE. They offer a low rate to ensnare you, but never give you the "guaranteed" rate which they advertise! I needed a flight for the next day due to an emergency. Priceline offered a flight to my chosen destination which I wanted. I entered all my credit card information and hit the "Book Flight" with the disclaimer above the button stating that flight details would be provided immediately after the purchase. I then watched a blue screen with an airplane graphic which stated my flight request would still be made even if I left the site.

First and last time I will use Priceline! 2 or 3 star hotel. Highly priced. The mattresses, I could feel the springs. The tv was green picture. And it smelled. They said I'd have to talk to priceline. I called them, and they said "sorry no refund". I used my debit card, and $40 less is what the hotel's cost was (on the pending hold). Disgusting experience!

Do not use Priceline.com. I made a reservation at a hotel for a wedding we were attending. After a few days they called to say they could NOT honor the price, even though I pre-paid and had an email confirmation. Said it was a mistake in their system and they could not honor it. They asked me to cancel. I refused, since it was their mistake they had to honor it. They said they would escalate the issue to a manager but never did. They continued to call and email me (harass me) to cancel it, each time promising to escalate. I was finally afraid that I would show up at the hotel and they would not honor my reservation so I booked another hotel (NOT through Priceline) and allowed them to cancel my reservation.

Priceline will charge you knowing that a hotel is overbooked. And then give you the run-around to get a refund, after several calls... And you'll be dealing with an overseas call center, Agoda. The mere fact that they have an option for overbooked hotels on their automated phone system which I didn't learn until I needed to call for a refund speaks volumes.

Put in a bid with Priceline for a three star hotel for two nights in Sacramento. Got in late, went to the hotel and it was not even a one star hotel. The smell was horrible and the decor hadn't been changed since the early seventies. We left and got another hotel since we were locked in by Priceline. I notified Priceline. They took a week and tell me the hotel won't do anything. I told them this wasn't the hotel’s fault, it was Priceline's for not meeting their deal and giving me a three star hotel. This went on for two weeks. Now they don't respond. I feel Priceline lies about reviewing hotels and they woke back up guarantee some. They are a horrible company to work with.

I booked a room for a short getaway for my wife and I. Long story short my room was $336.50, no big deal... it's a beautiful hotel, plus it's just for one night. My problem was that my brother and my cousin both booked a room at the same hotel, got a bigger room and paid 196.50 less than what I paid. They booked it straight through the hotel. Priceline cheapest price guarantee is a flat out joke, their customer service sucks.... and I will never use that crooked website again!! BOOK YOUR TRIPS STRAIGHT THROUGH THE HOTEL!!!

On May 27, I made reservations for the Sheraton in Palo Alto. I received my confirmation, but 2 days later I received a call from Priceline stating that my reservation was not valid due to a computer glitch. I was told that the rate wasn't accurate and that the hotel wouldn't honor the reservation. I'm not sure how their computer glitch would make the hotel not honor my reservation. I think that they lost money and blamed it on the hotel. It is neither the hotels nor my problem, but as it is they wouldn't budge. Their price guarantee is bogus. I recommend NOT to use Priceline and save yourself some grief. I will never use them again. This is a first and last time. Still waiting to see my refund.

I did the "name your own price" for a mid-sized car the same size as a Chevy Avenger. I won a bid with Hertz for $19/day. When I arrived at Hertz I was given a compact car, Ford Fiesta. Hertz contended Priceline does not know the sizes of the cars in their inventory and they have no mid-sized cars. I was given a Dodge Charger which is one of their "Specialty Cars" for an additional $15/day upgrade. I just wanted a normal mid-sized car, not a specialty car. Hertz told me they have no mid-sized cars and my only options were the Charger or the Ford Fiesta. I called Priceline and was told me they cannot guarantee the make and model of the car. I told them it appears to me they guaranteed the size of the car. I'll never use Hertz or Priceline again.

I booked a trip with Priceline to take some classes in NC. When it was time for me to leave I packed my jeep and when I went to start it, it wouldn't start. I tried to have it fixed immediately but that wasn't possible. After I realized it couldn't be fixed until the next day I called the hotel to cancel. They said I had been charged in full by Priceline and I would have to call them. I called, and the girl told me customer service was top priority then asked how she could help. I explained the situation. She then informed me that because I had already paid the 259.88 that I could cancel but it would cost 260 to do so. I asked her if she was serious. She said she was. I told her I would never deal with them again and that customer service was not top priority.

Made a reservation at 2:15 am for a reasonable $101 including BOOKING FEES. The hotel informed me I was supposed to make a reservation for yesterday through tonight. This is not even possible using the Kayak app. This is a total scam. Nowhere did it say that the check-in time was 3 pm until after I received my confirmation. I understand there is a "no refund policy" but at no point did it say that if I wanted to check in right now I would have to pay an additional $60 fee. To cancel they then told me to call Priceline. I did so. Priceline of course said they must follow the policy here (no refunds).

First time user for Priceline. I saw their best price guarantee and booked a car. I did some more searching and found it cheaper with Hotwire. So I called them up within 24 hours to cancel or use the best price guarantee, and they told me that I could not cancel. Then they said that the best price guarantee was for the exact same itinerary, and I said that the dates and time was the same. They said that they booked with Avis car rental and Hotwire was with Dollar. Since when is booking with different car companies included as the "same itinerary"??? I will never use Priceline again. Best price guarantee is a scam!

I had been using Priceline for years so I was considered a very good customer. A while back, I booked a hotel in MA and it was totally horrific. Drug deals were taking place right outside my room. It was rated a fair two star hotel and being that I was only there for one night, I thought it would be fine. It was not clean, but worse than that was the outside. Priceline chose to agree with the manager and did nothing for me, even though I had been a trusted customer for years and never complained. I even wrote to the CEO... and nothing. They supported the hotel and refused to listen. I will never use Priceline again. It was a very bad experience.

Booked at Hilton Garden Inn, in Lynchburg, Virginia. Two rooms Priceline charged me a total of $227.56 ($113.78 per room). Reservation was honored but when I checked out, the front desk provided me a receipt for $95.93 per room including tax. When I asked why the difference in price, the clerk just smiled and said I need to call Priceline. I called Priceline and they basically said that's their "profit ratio" and weren't going to issue a refund. So again the little guy takes it in the shorts... F them. Never gonna use a third party booking agent again. Could have gotten it cheaper myself.