Priceline Reviews

Arizona I booked a simple trip 30 miles away from where I live. Showed up and the hotel wants $250 hold on my card. I was not informed on any of the sites and so we did not get to stay. My son is autistic and wanted to go swimming it was heart breaking to tell him we were not staying!

Awful company. The representatives are refuse, condescending, and not helpful at all. All you’ll get is a run around. They’ll say they’ll help you with a refund and then give you conflicting info. I wish I never used them and they ruined my travel experience. Thanks for nothing.

AFTER booking I received an email from them stating I would get a $38 refund… After calling customer service I was told that the “airline” wouldn’t “honor” Priceline’s quote and that they are third party and couldn't do anything about it. I only booked through them because it seemed like a good deal… I was offered hotel “coupons” for future bookings which I declined. Be warned, if you're looking to get ripped off, they have it down to a science with the customer service reps that repeat the same stuff over and over. Will never use again!

Absolutely terrible experience with Priceline. I paid for checked bags for a ROUND TRIP flight, but later discovered on the airline’s website that the baggage purchase only applied to the departure flight — even though the Priceline receipt clearly made it appear that it covered both flights. Customer service was completely useless. Multiple agents refused to acknowledge what was plainly stated on the receipt and just kept repeating scripted responses instead of actually helping. Then I was transferred to the “escalation team” and sat on hold for OVER TWO HOURS without ever speaking to anyone. At that point it honestly felt like they were just trying to wear me down until I gave up. Misleading booking information and some of the worst customer service I’ve ever dealt with. I will never use Priceline again.

They also operate a business called American Forces Travel, which offers similar services to veterans and military members. Through this service, I purchased a travel package that included a rental vehicle, along with additional insurance coverage for protection during the trip. Unfortunately, I was involved in a minor fender bender that resulted in approximately $4,000 in damages. Over the following two and a half months, I spent considerable time attempting to obtain the documentation required for the claim process—documents that insurance companies typically secure themselves. In several cases, I had to seek out alternative sources and use significant initiative to gather the necessary paperwork. At the time of the rental reservation, I selected the “Manager’s Choice” option, which indicated that Budget would provide any available vehicle suitable for our needs.

Terrible customer service, higher price than going direct to Hertz. Gave so many excuses why low price guaranteed wasn’t good. Proved them wrong 4 times only to get no response. Will NEVER use them again. BEWARE OF LIES AND DECEIT. Oh and I am a verified person.

Horrible policies! I accidentally booked a five night stay in the wrong city. They refused to refund my money or change the reservation to the city I needed. I'll never, ever use Priceline again and will tell everyone I know to never, ever use Priceline.

I booked and paid through Priceline but hotel never received the reservation or payment…I had to call like 10x to Priceline trying to get it straight…I will never ever again in life use Priceline.

On a recent trip to Oklahoma we had booked several motels thru Priceline. At two of them, when we checked in, the motel had no record of the reservation because they had stopped dealing with Priceline about 12/31/25. Fortunately, those motels still had vacancies and we got rooms after showing proof of booking or payment. At a third place, when we arrived we found the motel office boarded up and a construction crew on the premises renovating. A call to the motel confirmed that they had canceled our prepaid reservation on 1/31/26 but I received no notice or refund. In fact, Priceline had emailed me just four days prior to confirm the reservation that had been canceled over two months prior! Go figure. I have liked and used Priceline for many years without any incidents like this so what's happening now?

If I could give this platform 0 stars I would. They are scamming people. Do not book your flights, hotels or cars through them. In order to make any changes to your reservations they make you pay extra and then won’t refund or credit in full. The customer service is awful.

I had paid for three nights at La Quinta hotel in Bloomington, MN. We get there late, I pay the 100 security deposit. There was only 45 rooms checked in. The place was empty. I asked the people why. No response. Anyhow, we have quite a bit of luggage and no elevated and I'm elder and my son and I are both disabled. What we reserved was a two-bed with double room, and I got a great deal. They send us to a single double-size bed with no two room. I called Priceline three times. They told me no refund and I paid extra for something like this. Still, Priceline said no, we don't have the right number for the hotel. I'm just out of money. We went somewhere else. I do want my money back. I can't afford this.

When picking up my car in Berlin to drop it off in another City I was told that the one-way charge was not part of the calculated cost and I had to pay another 81 Euro. It was not possible to contact Priceline and get the money back. NEVER AGAIN I WILL USE PRICELINE!

I have called Priceline four times, this time I am assure that I’m going to receive my refund. Two months later, I still have not received it. Worst company ever.

I’ve used Priceline many times without issues, but my most recent hotel reservation was unacceptable. I prepaid through Priceline, but when I arrived, the hotel told me they do not accept Priceline reservations at all. They demanded that I pay again and also required a $100 cash deposit that was never disclosed. Because the hotel refused to honor the reservation, I had no choice but to cancel. The hotel confirmed they received no money from Priceline, yet Priceline still kept my payment. Shortly after this incident, the hotel is no longer listed as an option.

I booked a hotel Express Deal on Priceline for the same day I was staying at it. I had to pay the bill at booking and traveled 3 hours to the hotel. This booking is nonrefundable and cannot be changed unless you talk to an actual person at Priceline. The hotel cannot or does not have to help you because Priceline is their customer, not you. They did not have the room I booked and I was told they could not change anything about the booking. I needed to go thru Priceline. Actually getting to talk to a live person at Priceline is difficult and time consuming, if you're successful. Luckily the hotel was eventually able to get me in a room but not before scaring me with not having a room and facing a fight with Priceline for a refund. After we got in the room I read several accounts where this same thing happened to others that they never received a refund or a room.

We booked through Priceline which ended up magically being booked through Booking.com. THEN, 18 hours after the cancellation window closed, Spirit Airlines tells us that they're cancelling flights starting May 2, and our flight is May 15! We called Priceline where the confirmation came from. They tell us to call booking.com. After 30 minutes on hold, booking.com asks us for a pin number that never came with the reservation. Then they accidentally disconnect the call. Ultimately, I reached out directly to the hotel to see if we could be forgiven the 40% cancellation penalty given the extraordinary circumstances of the airline going out of business and being only 18 hours beyond the cancellation window. All of this trouble with the booking and reaching a live, understanding person related to the hotel is the reason for the low review. Priceline has become a bunch of smoke and mirrors as it relates to customer service.

I am sharing this experience to inform other consumers about potential issues I encountered when booking travel through Priceline. During a recent package booking, I was not clearly presented with all material terms and conditions prior to completing the transaction. Specifically, the non-refundable nature of the hotel reservation was not made apparent to me until after the booking had been finalized. This lack of upfront disclosure significantly impacted my ability to make an informed purchasing decision.

I bought 2 tickets through Priceline for Frontier Airlines, clearly indicated in their website "Economy." When I got my confirmation, after paying of course, the tickets were "Basic," which means I have to pay $79 each way x 2 passengers for a carry on or a checked bag. That adds $316 to my trip, not counting I cannot choose a seat. I called Priceline and they passed me on to Frontier. Frontier says Priceline needs to help. In other words, I am out of $316 plus seats. I cannot cancel because I bought a package with a rental car which will cost me $50 cancellation fee and having to deal with Avis directly, another nightmare. This is a classical case of bait and switch. I had used Priceline in the past for auto rentals with no problems and this really turned me off with this company. Never again will I use them for anything.

Booked online through Priceline, paid in full, got to the airport only to be told that the card I used isn't good enough, after they already took my money and now it could be up to a week to get $700 plus back, in the meantime my I can't to my dying relative because they have my money! My Navy Federal credit union card isn't good enough and neither is American currency! I will NEVER use Priceline again! They wasted my time, took my money and now My father is dying and I can't get to him because Priceline has my money!

I booked a reservation with Priceline, and within 24 hours, I cancelled the reservation because I had to care for a sick family member. I submitted documentation to show my family member's medical appointment. PriceLine would not refund me and then punted the ball to the "hotel partner," who also allegedly would not refund me. To makes things worse, PriceLine gave me the run around for approximately 1 week, sending multiple boiler-plate emails per day, stating the same things until they eventually declined to refund me again. Worst experience ever and they essentially stole my $300 for my reservation. I guess that is how they make money. Never use PriceLine.

I have booked a package trip (Flight, car & hotel), Priceline booked my trip for flight & car for complete trip but hotel was booked with a 1 day gap in the trip. None of the associates helped to fix the issue, they all indicated I have to make additional payment for one more night. While when I made reservation for whole trip. Their call center was blaming the system but does not refund or adjust the hotel reservation. I have been using Priceline for long time but this is the worst experience, I ever had, mistake done by system and customer is asked to make additional payment. I would be give 0 rating.

This company doesn't value the insurance. Getting it is a waste of money. I canceled flight within 24 hrs. I did not get full refund. They took my money and said sorry. SMH.

Do NOT book anything through Priceline! They use third party vendors that are less than honest. Their policies are inconsistent and they do hide resort and historic preservation fees, then refuse reimbursement. They are a scam company that does not support its customers. Stay clear! If I could give them zero stars, I would.

We had an extremely frustrating and unacceptable experience with Priceline. After driving over 10+ hours, we arrived at a Quality Inn in New Mexico, only to be told that our reservation was not valid because Priceline never paid the hotel. As a result, the hotel refused to give us a room. We travel frequently, and this is honestly the first time we have ever experienced something like this. We immediately contacted Priceline, and instead of resolving the issue, they asked us to cancel and rebook. However, once we canceled (based on their instruction), we were unable to rebook anything. Hotels in the area were either fully booked or priced outrageously high (over $800 per night).

I booked a hotel in Hawaii through Priceline. The hotel was inhabitable with roaches everywhere, it was dirty and had no air conditioning. The hotel told my daughter they would refund the stay so I paid for another hotel. Priceline then charged me for one night anyway even though no one stayed there. BTW I am a VIP with Priceline but will NEVER use them again. They are the worst!!!

I booked a flight through Priceline and paid the extra fee to select seats with more room. However, on the day of my flight, the flight was canceled and the airline put me on another flight, where they gave me standard middle seats with no option to upgrade. Regarding the fee that I paid for the assigned seats, I was told I had to call Priceline customer service to request a refund. Easier said than done. On my first call, the automated system told me that they would call me back in 1 hour and 20 min.

I tried to book a room for me and my wife for Mother’s Day. Pay my fee, but check the box for a refundable just in case plans change and they did so the same day I canceled and Priceline wanted to give me half of my money back, but tell me that the hotel I booked a room from had to give me the rest so I called the hotel and they said they didn’t have any money to give me because I cancel the rest of the money comes from Priceline so I called Priceline and they said that they took half of the money for cancellation for one night stay booking, which didn’t make sense so I have them called the hotel and the hotel tells them he doesn’t have a room with us anymore because he canceled and you guys have to refund him the rest of the money because you guys have it. I ended up getting my money back from Priceline, but they’re stealing people money and telling them that they’re taking half of the money and charging them one night stay for a room they don’t have at that hotel so be careful.

My friend book on 4/17/26 at Best Western lancester Pa, after check in over 3 hrs, dog barking from other room so loud. Call front desk, never got answer, find employee busy talk at the back with Co worker. Call Priceline and Ms ** said, "You can check out early" because she hear how load the dog barking from inside our room. She try call front desk but never got answer so we decided again come down and find as usual they busy chat at the back and we told them about the dog barking and the security find the owner just left the dog alone, but guest sign paper by law the animal should be stay all the time, security call the owner dog and front desk said we can go and positive we can check out early, and Refund our fee $122, but till 8 days business day never got refund. Look like Priceline company take our money $122, or Priceline Negligence provide badly nightmare Best Western hotel for lie advertisement opposite. Shameful.

Horrible experience. Charge me 3 times on my credit card. Rented a car for a 3 days trip in FL. I end up paying over $900. Called them. They couldn’t help me. Never again they will get my business.

I made a reservation for a flight and rental car to go back home for a funeral. After getting my credit card statement, I had 2 charges 1st from Priceline that charged my credit card for $174.55 to hold the car. 2nd charge from the rental car company Thrifty for $214.19 ( $40.00 charge for them to fill the car up when returned). I reached out to Priceline several times to get help getting a refund. They said they were going to reach out to the car rental company with no help from them and then the rental car company does not answer the phone. You can no longer go through your credit card company for any help with disputing charges. I recommend not purchasing the rental car through Priceline. Go directly through a rental agency, so you are not charged twice.

Really awful experience. Booked wrong date by accident. Attempted to call Immediately and resolve. Kept being passed to other people. Told me to call hotel and if they said yes, then they would refund it. Hotel had no problem, but then Priceline kept saying it was up to partners. They basically they said sorry, it was non-refundable. Even though you called immediately. Probably wasted 6 hrs and multiple conversations but they kept my money anyway. Hotel didn't even get it. Awful experience. Will never use this service again.

I know that you are busy so I will keep it short. Customer service is the worst (called 7 times and spoke to multiple people due to being passed around like a soccer ball and no resolution), refunds are nonexistent (have tried to use my so call flight credit through the site on numerous flights but the ones I want aren’t available even though they show on the app and the more expensive ones are my only choices according to the service reps) and trying to book a new flight is near impossible. Lost all my automobile fee due to it not being transferable. Take all the bad reviews and acknowledge them… Unfortunately they are closer to being true than not. Worse mistake was booking through this service.

I booked an hotel reservation with them and the hotel cancel the reservation and I asked them for my money back. They refused to give it back to me. Please stay away from Priceline.

I booked what I thought would be a convenient, stress-free hotel, car, and airline bundle through Priceline. The idea of bundling everything together is supposed to simplify travel—especially when you’re traveling with a family. Unfortunately, while the airline portion of the trip went smoothly and we were satisfied with that experience, everything else turned into an absolute nightmare.

I booked five rooms with them and later needed to cancel one of the rooms and just have four. I did it through their AI penny. Penny said there was no problem and did it. I immediately had an email that appeared to have canceled the whole trip. I called Priceline and the hotel itself which was quality inn in Florence Kentucky by the way. They both confirmed that I still had four rooms left. It's a good thing I checked about 4 days before leaving because indeed they had canceled the whole thing. To top it off they could not help me at all and just give me four rooms back, I had to book everything over again, which I didn't because I will never book with them again nor will I book with quality inn. None of the people I spoke with could speak English without a heavy ** accent and were hard to understand. Another thing, it seems that Priceline and booking.com are the same company as I got an email from Booking.com.

Steer clear of Priceline, if you value your hard-earned money. I used Priceline to find a hotel for me, to celebrate a big birthday. I wanted a hotel room, in midtown NYC, for my very first visit there. All I asked was for a room that had a refrigerator and microwave. Sounds easy, right? Well, they charged me $1540, for a three-night stay. I checked in and there was no microwave or refrigerator, in my room. I called Priceline immediately and they told me to speak with the front desk staff. Needless to say, since I did not reserve the room through them, they could not help me. And to top it all off, none of the guest rooms, in their hotel, were equipped with a refrigerator or microwave. I asked Priceline for a $500 refund, which I thought was reasonable and they declined. I will NEVER EVER do business with them again!

Priceline's AI, Penny, told me that I could cancel my hotel reservation and receive a full refund. Therefore, I cancelled. Instead they refunded just the insurance part of the cancellation. Because of this, I cannot put in a claim. I had to cancel due to weather conditions and bridge closure. I am now out of the money I prepaid as well as the insurance. They took no responsibility and kept forwarding me to Booking.com. All agents, I spoke to, said there was nothing they could do. I was even hung up on once. I have seen similar user experiences on Reddit. I wish I would have done better research before choosing Priceline.

If I could give 0 reviews I would. I booked a flight and I tried, tried, tried to purchase the protection plan so I would be able to get my full refund and it kept stating that unfortunately I could not purchase it. I called Priceline informing them and explained to them the issue. they did not help me. they could not provide a phone number for the xcover protection. I explained to them it was their website. they suggested I call Frontier airlines. I did but they stated that all I could do was get a travel credit for $671.00.

To me this a con firm used by Booking.com to inflate fees without transparency and with unfair cancelation policy. You can book a room but expect much higher charges when you can't cancel your credit card charge.

Couldn't be more useless. All I'm trying to do is modify my car pick up and drop off TIME, not even the date, and they say 'Contact the rental car company.' So I contact the rental car company, and they say 'Contact Priceline. Can't help you' SO ALL I GET IS A FRIGGIN RUNAROUND ALL BECAUSE I WANT TO MAKE A SIMPLE CHANGE AND NO ONE WILL HELP ME. I'll never use Priceline every again. Ridiculous.

Worst customer service ever! Have made several attempts to resolve a refund that is owed to me! I’ve been told more than once now that my issue was escalated and supervisor would be in touch!

Worst customer service. We booked through them. The hotel info and pics provided was misleading. Hotel did not provide the room we selected and when we try to cancel it hotel mentioned that you have to go through Priceline and when call Priceline they want to take approval from hotel manager. Even the manager at Priceline does not have authorization to do anything. No one in Priceline is able to resolve any issues. Our refund is stuck with them now. Horrible service. Please do not use them.

** BEWARE! CANCELLING PART OF YOUR TRIP AUTOMATICALLY CANCELS YOUR TRIP PROTECTION FOR ALL OF THE TRIP. ** I have previously had very good experiences with Priceline, so this is not an overall condemnation of the company. However, in this instance, it was very frustrating. Due to the cancellation of the event a colleague and I were traveling to, I attempted to cancel the trip for which I had purchased the XCover trip protection. When I went to the website, the hotel portion allowed cancellation directly while the flight portion was dealt with separately. Since the hotel was an easy fix, I cancelled that. With no warning whatsoever, the XCover trip protection was also immediately cancelled.

I booked air, hotel and rental car. At the beginning of the booking, I selected my dates. Got it booked and thought I got a great price. I logged in to verify my trip 2 days before leaving. Flights, as I selected, Rental Car, as I selected, Hotel only booked for 4 of the 5 days I am staying. Uh Oh. I call Priceline and they said I confirmed the booking at check out so that was their release from the situation. Honestly, I did not verify the booking dates, because I selected them a the beginning of the process. Their solution, transfer me to their booking division to locate another hotel and possibly get a refund on the 4 days I already booked, it was not guaranteed, and reading reviews, not worth the risk. I called the hotel directly and reserved another room. Short notice price of $400. Heavy Sigh. Took a chance and never will again.

We booked Tokyo Hotel Citadines Central Shinjuku Tokyo with ** booking ID Central entering correct numbers of guests (6 adults) and 3 children. Age of children 11, 11 and 10 yrs, booking went through quickly, upon Booking confirmation mail received from hotel only 2 adults booking, checking on Priceline app it showed 6 adults and 3 children, Priceline directed us to Agoda (sister company). After so many mails and telephonic conversations they concluded that, "We can't accommodate you, you'll have to book extra room," and denied cancellation at any cost…Very misleading.

I mistakenly booked a hotel for two days that has the same name as three hotels in the area. I tried to transfer my reservation to the hotel I meant to book. After several back-and-forth conversations with Priceline and the hotel, the hotel sent the money back to Priceline. I have not gotten any solution from Priceline. They keep telling me the hotel has to refund the money back. The hotel says it did. Consequently, I am out $189?? Pretty bad way to treat customers. I will never recommend them to anyone.

Terrible customer service. I booked a non-refundable hotel (Red Roof Inn in Tampa/Brandon), and when I arrived, the safety latch had been broken off the door from and obvious forced entry. I felt unsafe, so I requested a refund. Priceline said no, that it was non-cancellable so they'd need to talk to the manager, which they couldn't do because they weren't there. After arriving in the second room, there was shredded furniture, non working lights, bed bugs, multiple hairs in the sheets, and was soooo bad.

Don't ever use Priceline! I was chatting with "Penny" about how to go about canceling a reservation due to the death of my father and "she" canceled my booking. I lost $174!! There is no way to talk to someone. I even put in the chat that I did not want to cancel my booking. What a rip off!! I will NEVER use Priceline again!!

I got double booked, they booked a motel on their website in the wrong town, takes forever for refund, last "manager" I talked to only wanted to argue with me, you're also calling India so good luck understanding them.

Never using Priceline again, had a reservation that had broken TV, microwave, holes in the wall, etc. I was told I would receive a refund. The hotel even approved the refund. It's been 3 months, at least 5+ hours on the phone with Priceline multiple times. I've been asked to hold for a supervisor and immediately hung up on, and I have hours of it recorded on my phone for record.

Their phone system doesn’t work, chat doesn't work, when I contacted another phone number affiliated with them, they can’t do anything for you. They charged me for bags for my flight, but then I had to pay for bags at the airport. Horrible service, and I will not be using them again.

I will NEVER go through Priceline again. Terrible is an understatement. They put us in touch with the worst car rental place I have ever had to deal with. (Global rental Orlando). They would not do anything for us. The rental company gave us a car at 9pm in the dark. It has two different headlights that are only giving is 2 ft worth of sight. It was so difficult for us to see to drive. We have a child with us. Priceline refused to help us when the rental company refused to come and get the car and being us a different one. They wanted us to drive 2 hours back with it. I am only here because my Mother passed away and I don't have the time to take the car back.

I made a reservation with Priceline for a 2 bedroom suite. I confirmed it and have the recording. I get to hotel and I'm getting a room with 2 double beds and a broken sofa bed. The room was not good. I call priceline and was told that they have to speak to hotel. This was Saturday morning and now it is Monday afternoon. I been on phone with priceline for most of my trip. I spoke to Jun who was no help at all.. I will like to speak to someone with the power to do something. This is definitely my worst experience with a company. I will continue to let you know my experience everyday.

Used Priceline for years, for car rental/hotel. They turned completely garbage. Their customer service won’t help you don’t waste your time, just call the credit card save yourself some time. Would not recommend.

We made a reservation at a "LaQuinta" hotel in Las Cruces on Avenida De Mesilla. On the Priceline site, it stated that the hotel had good reviews and served a hot breakfast. When we arrived, we found quite a different scene. The young lady (who was very nice) at the front desk told us that they weren't a part of the LaQuinta line but were independently owned. We were also told by the front desk that they cannot serve breakfast until they pass an inspection -- which has apparently been some time ago that they failed the inspection (according to the front desk). They said they have let Priceline know several times that breakfast is no longer available, but Priceline won't take it off their description. When we saw our room, we were taken aback.

Solicit the hotel for $124. Upon checkout it was $190 so it was double the price after getting here. I thought that there was a heated pool. There was no heated pool. I thought that there was free breakfast and there was also no free breakfast so I thought that I was booking a cheap hotel. However I booked one for double the cost plus some in order for my family to eat. Not only that but the hotel I thought had an indoor heated pool. The pool wasn’t heated. We couldn’t use it and There was no sauna.

They are doing day robbery. Took my money for rental cover when I didn't receive the car.

I booked a room through Priceline specifically for 2 queen beds, and my reservation confirmation clearly showed that. However, when I arrived at the hotel after driving 12 hours on a holiday weekend, I was told my reservation was actually for “whatever was available,” and the hotel did not provide the 2 queens I had reserved. At that point, I had no choice but to accept the room that was given.

Dishonest company! BEWARE! Priceline charged me $118.93 PER TICKET! For the 7 passengers I booked an airline ticket for. That is $832.51 for ONE reservation. I had no idea I was being charged this on top of the airline tickets until a statement was sent to my email. Priceline did not indicate this extra charge would occur.

Priceline: Market Discrimination, Grossly Overcharged, Pathetic AI customer service, Incorrect Hotel Contact Info: Hotel Name Aso CANYON TERRACE＆LODGE Mar 10 – Mar 15 Confirmation Number: ** Location: MinamiAso, Kyushu, Japan.

Terrible. They cheated me out of 1874 dollars. My bank is investigating them for fraud. I was given phone numbers to call after they declined my payment of 1874 and took my money anyway and then told me to call a toll free number where these people wanted me to pay $2200 more to get my reservation. My bank flagged the number and immediately shut the fraudulent transaction down. Then Priceline gave me another number to call to resolve the problem and this dude wanted me to pay an additional $500 to get my money refunded. Turns out my bank found out these numbers are scammers from Bangladesh. I mean WTH. Never again will I use this service for reservation needs and if you do please be very careful of what information you give out. They haven't heard the last of me yet. Bad, very bad customer service.

We recently utilized Priceline's reservation platform to book a hotel room at The Ramada by Wyndham Des Moines Tropics Resort & Conference Center located in Urbandale, IA. We specifically booked a poolside room that Priceline was showing as available during our visit dates, but when we showed up at the hotel to check-in, they stated that a poolside room was not available & had to put us in a different room at the same cost as a poolside room. When we questioned why the type of room that we booked was not available, the hotel manager stated that they run into this issue frequently due to Priceline overbooking reservations on a regular basis & that they've even had to turn people away completely because of no rooms being available due to Priceline's overbooking practices.

Priceline has very very rarely ever really saved me money cause every time I go to the hotel that I use Priceline that I always ask what price in house is and it's always the same as what I got charged at Priceline with. So what did Priceline really do. There's been so many times that the hotel actually didn't have the room available, even though it's set online, so then I got stuck with a non-refundable room that was already sold. That happened a couple times.

I booked a flight through Priceline back in 2023 and paid extra to reserve my seats. However, when I contacted the airline, they informed me that no seat reservation was made and that they never received any payment from Priceline. I immediately reached out to Priceline, and they advised that a refund would be issued. Unfortunately, it has now been four years, and I still have not received my refund.

All I wanted to do was reschedule my flight, and Priceline has made it the single most difficult thing possible. One of the examples is when I first tried to do it we were on the phone for an hour and thirty minutes just for them to refer me to the airline. I call the airline and they said it just not possible for them to change a flight through a third party and I have to go directly to priceline. Second time it took 2-3 hours to get a simple answer on what the price is and they kept me on hold for long extended times and then blamed Iberia for not being able to accept credit cards at the time so I had to call back. This is the worst service I’ve ever dealt with and I would not recommend this to anyone.

You may find a bargain price but if something goes wrong, you can forget customer service. They are a joke and you can also forget any refund even if they book you into a hotel that was closed for renovations like they did to us.

I called Priceline to let them know my car broke down and I couldn't make it, and is there something that they could do to where I won't lose out on my money? They told me no and told me they were going to take another $400 off my card if I canceled, so they were going to charge me $1,000 for booking a room I didn't show up to. This is the worst booking site ever run to Expedia run?

They rope you in with the prices of the hotels. But after you book them it then shows the reviews and the hotel is garbage. Then you ask for refund and they are greedy.

We attempted to rent a car through Priceline specifically Advantage Rent A Car and it was a NEGATIVE experience. Never again will I use Priceline.

Thrifty Car rental did not honor my Priceline Quote for a car rental for 48 days in Guadeloupe. Customer service ignored my situation and shifted blame to the Rental location. Priceline quotes are not worth anything it appears when they show quotes for third parties.

Never use AVIS CAR RENTAL——FRAUD—They are operating with this company—to STEAL you credit card information. I booked a rental car through Avis. After work drove 30 minutes to Avis. The guy says “Didn’t you get my message we don’t have any cars” then went back over to a coworker who was helping another customer. Just left me standing there. That’s it. Never came back to me. To assist with possibly another location or anything. I left the building. Saw a lady outside that looked like she worked there and asked. How this could be possible. She could not help me. So I went home to just use my own older vehicle.

I want to share my experience with Priceline after what should have been a special family trip last Christmas. We booked a vacation package that looked like a great deal at first. But only about an hour after booking, my wife noticed that somehow our return flight was booked for 5:00 AM instead of 5:00 PM. That was the start of a frustrating and exhausting ordeal. When we first called Priceline, they offered to change the flight, but there was a major catch: we would lose the original package pricing and also have to pay an additional $50 per ticket, which would have added up to $400 extra for our family of four.

I booked a hotel for specific dates for 1 person. Paid for it and when I received the receipt it had changed the dates and put the room for 2 people. When I called they would not fix the issue, which was clearly on their end and refused to change the dates to what I needed or give me a refund.

I have had a Barclays Priceline Visa card for several years. Last summer we moved and changed banks. We updated our auto withdraw with Priceline Visa. Everything was fine until last month. I just received a letter from them indicating payment was not made last month due to a closed account. This was our old account that has been closed for almost a year. I called the main number and spoke with a representative and then her supervisor. That was a waste of time (other than waiving the late fee) and I could not get this resolved. I will be paying this off and closing my credit card. They just lost a long time customer.

Priceline is a SCAM!!! If you cancel your flight for a legitimate reason the trip protection doesn’t cover anything. Not cover it and the airline cannot refund the fare because Priceline paid for my trip in their account and cancelled the flight and kept my payment. NEVER USE PRICELINE OR EXPEDIA.

I had to cancel a trip with Jetblue for medical reasons. Priceline, who I booked through, told me I could send in a doctor's note to their email for a full refund. So I did that. They acknowledged they received the doctor's letter, but put me on hold for well over an hour to speak to "another agent" for approval, and then denied the refund. The call actually disconnected while on hold the first time so I had to go through this twice! They ended up issuing a credit, which took an additional 30 minutes, with a booking time limit which may not be sufficient for me. To send me on a wild goose chase is a dishonest business practice, and basically a scam!

Our stay was a disaster from start to finish. The elevator was broken, which was a major hardship for my disabled husband, as our reservation was on the 3rd floor. To make matters worse, I woke up at 3 AM to find 20+ cockroaches in the bathroom. I actually took a cup of them to the front desk as proof. They guaranteed a manager would call me, but I have received no response from the hotel. When I contacted Priceline, they simply said, "Not our problem." Avoid this hotel and be wary of booking through Priceline, as they do not stand behind their customers when conditions are unsanitary and inaccessible.

Scam. I was told I would get a refund in 7 business days. One month later I have to call back several times and wait for several hours so they can tell me they wont refund me. They said they can see that I was told I would get a refund and that they don't know why someone would tell me that.

WHAT A SCAM! I WILL NEVER USE PRICELINE AGAIN! I purchased a bundled flight & car rental through the Priceline app along with trip insurance. I called the number listed on my itinerary as Alaska Airlines contact phone number 4 days ahead of my flight to request bulkhead seating for a medical need. The call was answered by a customer service representative identifying themselves as an Alaska Airlines employee. I was informed my tickets were "stand-by" tickets. In order to be assigned bulkhead seating, I was informed I would need to purchase new tickets at the same price and I would receive a refund of my $500.02 in 40-50 days. I received an email refund award letter.

Priceline USA cheats customers. Action should be taken by consumer protection agencies and others responsible. I made booking of flight and hotel. The whole booking seemed to go well. There was no alert about any non-refundability. Not having done a hotel booking via PriceLine before, my assumption was that THEY ALLOW CHANGES AND CANCELLATION FOR FULL REFUND WITHIN 24 HOURS. I went ahead and paid for it. Later it turned out I made a mistake in making the booking. I called them much before 24 hours expired but they refused to cancel my hotel booking saying that the room they booked for me is non-refundable. How would anyone know this unless they give you an alert. Not having received any alert, they cheat customers. I believe it is very unfair treatment. Anwarali ** - Booking covered Hilton Hotel New Orleans Riverside for June 5-8, 2026

I don’t think this review will do a lot of good since their rating is already 1.1. I bought one of their cheap airline tickets and bought the XCover insurance. The second leg of my flight got canceled. I worked with airlines but there were no alternate flights so I booked a flight straight with Delta which cost me near double. Priceline said I had to talk to United and United said I had to go through Priceline. I filed a claim through XCover and they said because my delay was only 7 hours it didn’t qualify. My delay was only that short because I went with a totally different airline and paid out of my pocket. I know I will not be buying from Priceline again and I definitely won’t fall for the insurance scam called XCover.

Priceline is not customer-friendly. They support these horrible hotels like Quality Inn in South Haven Ms. Quality Inn is a discussing nasty hotels with prostitution going on inside. My wife and kids arrived at the hotel on March 20, 2026. There were prostitutes standing outside of the hotel and the room was smelling like cigarette smoke and cleaning supplies. Priceline didn't support my disapproval of the hotel. They didn't care about the condition of the hotel. They did not give us a refund. They said that it's up to the hotel. Priceline has people who can barely speak English. You can't get any help from them and you can't understand what they are saying most of the time.

We booked a package deal through Priceline for flights and two hotel rooms for three people. We received confirmation and were fully charged. The very next day, we got an email saying there was an issue and to call. After five days of calls, repeated explanations to multiple agents, and waiting for callbacks, we were finally told the truth: the second room was never actually booked and is no longer available. Their solution? “You’ll need to book another room yourself.” That completely defeats the purpose of a package deal. We booked and paid for two rooms, received confirmation, and then were told “sorry” after the fact. This is not just poor service, it’s a broken system. What looked like savings turned into hours of stress and uncertainty. Never booking through them again.

I booked my trip through Priceline because the ticket prices initially looked very cheap and appealing. However, the experience turned out to be quite frustrating. First, it’s important to understand that the airline booking is handled separately, which creates confusion when issues arise. I flew with United, and even basic things like seat selection were not included — they charged extra for that, which added to the overall cost. I also purchased trip protection through XCover, expecting peace of mind in case something went wrong. Unfortunately, that was not the case. When I had to cancel due to a personal issue, XCover did not provide a refund, despite the expectation that trip protection would cover such situations. The terms were either unclear or very restrictive.

I used Priceline from a trivago website link when I was booking a room. My search criteria included pet friendly hotels and there was no advertising that stated the crap Ramada by Wyndham in Oceanside CA charged a $200 security deposit or an additional $22 per night pet fee. While most Priceline purchases are NON REFUNDABLE because these important FACTS were NOT disclosed by the trivago website OR the Priceline link I clicked on to get RIPPED OFF by BOTH Priceline and Ramada by Wyndham in Oceanside. Because I refused to pay the additional NON DISCLOSED PET FEE (Pet Fee Disclosed AFTER Priceline and Crap Ramada RIPOFF NO REFUND SCAM where you make non refundable payment with credit card).

I just canceled a flight several weeks ago, and went to use the flight credits. They were on a southwest airline, who specifically said I needed to talk to Priceline. I called them and they said they "couldn't find them." I said I was looking directly at the cancelation emails and the confirmation numbers/data. Then they hung up. Absolutely terrible. I've never had a flight service be so rude and worthless. I worked in customer service and I was friendly and nice. IDK how they expect to compete with other sites and such.

Horrendous! Booked a stay with protection since I have medical issues. Priceline confirmed and charged the reservation and later emailed that the protection errored and would not be available. I asked to cancel the reservation since I did not want it without protection and the absolutely refused. I escalated to no avail and never received call back I was promised. Rude people and unacceptable trickery.

I booked a stay at the Ref Roof Inn on Rt. 73 in MT. LAUREL, NJ. Through Priceline. This process seemed normal. No issues at this point. However, when I arrived at the Red Roof Inn, there was nobody in the office for 15 minutes. I waited to see if someone would return. The employee finally checked me in & I got my room key. The room was as clean as the eye could see, but there was no blanket on the bed & the television did not work.

I booked a flight and airfare on January 30 for a stay on March 12 & 13. When I got to my hotel, they told me that they didn't have any reservation in my name. I showed them the confirmation email, and they tried to contact Priceline and couldn't reach anyone. I had to create a day of reservation which cost me $125 more than what I had already paid for, but was told they would cancel the new reservation once they receive our reservation from Priceline. On check out, I asked them if they had received anything from Priceline and they said no. I spent an hour trying to locate a phone number, and could only find a chat bot on their phone app. Once I finally reached customer service, the rep admitted their "partner" never sent our reservation to our hotel.

Stay far away from this company. I booked a hotel through them and then could not stay in the hotel as all flights were cancelled because of horrible weather. When I called Priceline, they said although I booked a non-refundable rate (WHICH I WAS NEVER ALTERED TO UPFRONT), they would work with the hotel to get me some refund. They said to expect an email within 2 days for the outcome. 15 minutes later, I received an email from Priceline that the hotel would not give any refund. You would expect the company to try and work with the hotel but obviously they only care about their bottom line. stay away!!

I purchased a travel bundle deal for flights, car rental and hotel. I made it to the car rental and was told my reservation was cancelled. Priceline customer service said it wasn’t not. Lots of back and forth and car place wouldn’t reactivate the reservation and Priceline customer service who swore it wasn’t cancelled then decided I must’ve cancelled it. They then refunded me only $15 saying that’s all I paid for the car rental as a package. They refused to just rebook another car for me despite the fact that I was stranded in another city with no other options. I had to walk to another car rental agency and pay $150 to rent a different car.

Just got scammed by Sofia ..200$ more for my checked bag 🧳..I talked to Beckham earlier about same flight he found me good deal 200$ less but I couldn’t reach him again I had to think of my dates..when I called back she answered she charged me more for same as he would’ve..I can’t believe that for same company same flight and at the same minute of booking two different agents can be so different in price. Please don’t be stupid as me.. I feel so scammed and played..for me is too late now but because of Sofia next time am gonna go somewhere else for sure.

The instant ability to book a reservation at an overbooked hotel was simple. Payment processed and completed instantly, despite the fact that they do not even have a room to provide for you after you've paid fully for a reservation. After being told they can't help me I am now being refused a full refund so far. Lied to and promised return calls to inform me of the status of my request and confirmation of events reported. Priceline IS A JOKE AND A SCAM AND WILL TAKE YOUR MONEY NO PROBLEM, NO HESITATION TO REFUSE giving me what should be easily given back after the confusion.

Don't book with Priceline they will steal your money. If something happens out of your control they don't honor refunds of your money or offer alternatives. Worst company ever. Don't give them a dime. Honest companies honor their customers and don't tell them oh well!

I have been charged for all three car rental bookings on Priceline that did not go through, the reason were the price has changed or the car was no longer available at the last step of payment. I contacted Priceline since Feb 10th several times, they said the charges were not real. Should drop off after few days, then the charged posted on my bank card and became real. I was advised to contact my bank by Priceline customer services, then my bank talked with Sixt, the bank decided to repost all three charges to my card now, then Priceline customer service told me they will be responsible, not you told me I should pay all these reservations which did not go through, and it is the fault of your website. How can you do this, I wasted so much time calling and no one try to be responsible. I will have to complain to the manager. It is so unfair and disappointing. How can you treat a loyal customer like this? It is so heartbreaking with your 'help'!

Cancelled a rental reservation I had with over 48 hrs notice because of a flight cancellation due to medical issues and was told couldn’t not get a refund even though when made the reservation it said free cancellation.

If I could give this place a zero I would. Let me start by stating I booked a room because my flight had to do an emergency landing. I am a pretty open minded person and have stayed in some questionable establishments before, but this takes the cake. The images below show some of my rooms conditions there was over a foot size hole in the wall, along with Moldy And fuzzy vents with at least a quarter of an inch of crap coming out of them. The entire building smelled of stale cigarette, smoke and mold, along with the bed having bed bugs and the huge burn holes in the carpet. So I spent maybe five minutes in this room before I decided that it wasn’t worth the risk of staying there and I’d rather sleep outside on the grass.

First time trying them. Never again. I just booked a car rental with them. The rental rate was quoted as $1250. When I entered my credit card information and clicked to book I was suddenly charged $2600. I cancelled immediately and now can't get any customer support to reply to me about whether I'll be refunded. I have never ever had an online shopping experience with a national scale brand where the amount charged had no relation to the amount I was told I would be charged.

I recently made a car rental reservation through Priceline with Budget Rental Car. I was given a price of $125.22 for a midsize vehicle unlimited miles. Budget Rental charged me an additional $52.12 for some bogus fees. I called Priceline expecting them to resolve the issue but they told me that I need to deal directly with Budget even though I made the reservation through Priceline. Budget tells me that those are nonrefundable fees and that I need to deal with Priceline. I don’t think Priceline is being truthful with their customers when they quoted you a price and you end up paying additional fees and they are not willing to address the issue. I don’t recommend Priceline for car rental booking.

I have been a loyal customer with Priceline for some years now. I have always went to them 1st when booking hotels, flights and car rentals, as I am a gold member. So, I have booked with them a lot. I am very disappointed in my last booking with them, though. I booked a reservation for the Marriott Hotel in NC for 3/11 to 3/12, but when I checked my itinerary, it had the wrong dates. It was for 3/5, which was the day I booked the stay. I live several states away and would be traveling to that area the following week. I booked and paid for the room in advance. Priceline told me that they couldn't refund me or change the date. I will not be booking with Priceline anymore. Again, I have booked with them a lot, but the way they treat their customers is not good.

Sent pictures of a nasty hotel Priceline. Backstreet. Blood on the wall. Spit on mirror. Bugs on the floor. Yet they still refused to give a refund even though I didn't stay at the hotel. They backed the hotel with everything they said. Sent the pic to prove it and still told me no refund.

I purchased travel insurance through Priceline, which was provided by XCover, when booking airline tickets for my sister. Unfortunately, my sister was unable to travel due to a documented medical condition related to anxiety, which is recognized as a disability under SSDI. I submitted the required documentation and filed a claim in good faith. Despite providing proof of her disability and explaining the circumstances, the claim was denied not once but twice. The policy states that trip cancellation due to sickness may qualify for reimbursement, yet the claim was categorized as “personal safety concerns” rather than being evaluated under the sickness provision.

We tried to rent a car at Priceline.com. I had selected only the 4-5 reputable companies on the airport in the search screen and chose a Budget mid sized SUV. Once I got on the next page with the car details, in the middle of the page priceline offered me a full sized SUV for cheaper price without any mention of the company. I had chosen pay later at the counter, but as soon as I clicked on the submit, they withdrew all the money for the 5 days of rental from my credit card. I canceled right away, but it was too late. The money was gone, all of it. They have no refund policy no matter what the duration if you are within the 48 hours. Tried to call, only to be answered by an AI robot.

Extremely unprofessional! Did not receive confirmation from them until 10 before my trip! My wife is in a wheelchair and I need to make special arrangements and specific instructions for our stay. Price had not even paid the property with the correct amount I was charged along with a 17.00 processing fee. Even after calling nothing could be resolved for another 24 to 48 hours! What a pathetic excuse for a business!!!

Headline: Stranded and Scammed: Avoid Priceline VIP and Economy Rent a Car. I booked a flight and car bundle through Priceline VIP, expecting a seamless trip. Instead, it was a disaster. After landing, it took two shuttle stops and an hour just to reach Economy Rent a Car. Once there, I waited another hour in line. At the desk, they demanded a $1,000 security deposit and then refused the rental entirely because I didn't have a specific insurance declaration page on hand. Despite wasting two hours of my vacation and leaving me stranded at an off-site lot, Priceline and the rental agency refused a refund, citing "policy." Priceline is being irresponsible by partnering with companies that use these predatory tactics. I had to Uber to my hotel and pay out of pocket for a new solution. Extremely disappointed in the lack of customer service and accountability.

Would not recommend using this site. Paid for 2 rooms and was refused check in due to me living in the same city as the hotel. I booked the rooms due to bad weather in my city and my water pipes burst at home. When I tried to check in the hotel said I could not since I lived in that city. Priceline refused a refund. The hotels website nor priceline website stated that locals could not book.

I have been using them for years through their VIP program. I have booked countless trips, hotels, and cars with them. Then I started to wonder how much of a discount I was getting being VIP. So I used another computer, not tied to my account in price some things, everything was way cheaper. So the cost that you get for being a loyal customer as you get to pay more, do not trust them, do not use them.

I usually book flights with Priceline, but never again. I booked a multicity trip and had to cancel due to my name was misspelled. I cancel my reservation #** within 1 hour of realizing the mistake, spoke with a customer service rep, whom told me what to do. He advised me to rebook the trip and cancel the first. Now they won't issue me a refund. They told me initially the computer was down and the cancelation was not logged at the time canceled. It is 1 reservation and because it's multicity they want to penalize me for the trip and don't want to refund me. If I have 24 hours to cancel and I canceled in 1 hour I should be refunded. For 3 months no refund. I very sad about the situation.

Do Not Go To Hawks Cay Resort on Duck Key! If you're looking for a family friendly resort spot, this is not it! All the swim areas close at sunset, the basketball courts, football field, and mini golf are all under construction without warning. There is one ping-pong table for the whole resort for entertaining kids after sunset unless you want to sit around a flame pit with drunk idiots full of inappropriate/semi sexual comments.

I would never use them again. I have never had a problem with them until now. I told all of my friends to never use them again. My friend can’t make it on the trip due to a heart condition, which her doctor determined would not be able to fly. I called to replace her with another friend who could make it, and they told me no and if I cancelled, I wouldn’t get that money back either. Shady, this is bullshit! I used Priceline all the time and will never, I mean, never use them again.

I booked two rooms at a La Quinta for a family weekend getaway through Priceline. By the time we arrived at the hotel it was around 8pm, and the front desk told me they couldn’t check us in because Priceline needed to “release the virtual card number.” They instructed me to call Priceline and have them contact the hotel.

Don’t ever use this service. I had a medical emergency and they refused my refund even though it was legit and I had a doctors note. They told me that I needed a doctors note, but their system was not capable of accepting attachments.

During what was supposed to be one of the most important weekends of our lives, my wife and I had one of the worst hotel experiences we’ve ever dealt with. Havana Cabana is horrible! We were in Key West for our wedding, and the room we were given was completely misrepresented. The air conditioning barely worked, the room smelled like damp carpet and mildew, and the overall condition was unacceptable.

Very bad service. I paid $581 for a room with 2 double beds for a weekend. Drive 3 hours so that my room is not available, they overbooked. The hotel, not Priceline was kind enough to comp us a room at no cost with just one bed. But it was better than nothing. The hotel said they would refund the full amount for the inconvenience, even though we didn't book through them. Priceline kept the money. Will not refund me. They said there’s no refund for cancellation, I did not cancel. I never received what I paid for, and now they just want to wash their hands of it. Will not give me my money back, keep making calls, and they tell me the same thing over the last 3 weeks: keep blaming it on their hotel partner. Which I never dealt with. Or know nothing about. Priceline took my money and didn’t provide the room I paid for. They are thieves. Will never use them again.

My friend booked a hotel in New Orleans through Priceline. She was diagnosed with cancer and in chemotherapy, so we had to cancel. Priceline REFUSED a refund and even denied credit towards a future trip. This company is HORRIBLE, and I’m going to tell everyone I know not to use them!!!

Terrible customer service. Never use them again. Put me in an unsafe situation with sex and drug trafficking and wouldn't let me cancel within 10 minutes. Roach and bed bug infested. Really recommend not using them. They couldn't get a hold of the hotel and didn't try to solve the dangerous situation.

I was ripped off approximately 800$ from Priceline. I will never ever do business with them again. Please do not make the same mistake as me. There are plenty of other websites for travel. Priceline should not be in business.

I accidentally booked Fredericksburg Virginia instead of Fredericksburg Texas. Immediately called and messaged and they were absolutely no help. The ai chat didn’t help at all and they live agent just said they were sorry but couldn’t help with refunding. Never use this site they don’t give a shit about their customers. Never ever ever use this platform for booking as they are no help whatsoever. Please never book through Priceline.

If I could give zero stars I would. My family and I booked a hotel for Valentine’s Day and ended up not being able to attend due to a medical emergency. I contacted both Priceline and the hotel several times and was told we would be getting a full refund and still have not seen any of that money. I’m extremely disappointed and will not be using Priceline or Booking.com ever again.

I booked a hotel room in Canada via Priceline last fall while on the road. I agreed to the posted nightly rate and expected some tax, no fees. When I got my bill I was charged 18% tax and 37% "service fees" in US $ (I was quoted in US $). The tax and service fees were more than 1 nights lodging! I called Priceline and they said they sent an email I had "agreed to" and would not refund the service charges. And because it was in the "fine print" somewhere, my credit card could not refund them either. Beware! I will not use Priceline again!

Under the guise of Guestreservations.com....First they pretend to be the hotel, then when you need to cancel, they blame the hotel for a sudden non-refundable clause. Then they answer you with AI BS a week after the missed reservation. They are fraudulent scum.

Absolutely the worst customer service and overall experience. After booking a cross country car rental we needed to shorten the trip. When changing the rental return time I to earlier I was charged $800 more. When I called Priceline about that, they assured me my original price still stood and I would not be any charged more. However, upon arriving at Thrifty the charges were actually $1,100 more and they couldn't change that since it was through Priceline AND they could also not honor even the original contract. Priceline was not available to change anything and after three months of attempting to get any kind of reimbursement and receiving two replies that they were "working on it" I was ghosted and they simply wouldn't respond. So I paid $1,100 more for a car rental with three days less than the original contract. Never use this company.

Worst website for booking flights and hotels. I booked a hotel, flew to Fort Lauderdale and the hotel didn’t have my reservation. When they make a mistake, they do nothing to own up to it. Use another 3rd party site. Trust me!

Buyers BEWARE! I booked a car for this past weekend, February 18 thru 21, the car company ended up been a ghost business, _OtoQ Car Rental, Miami Intl Airport (MIA), 3256 Nw 24th Street Rd, Miami, Miami, FL 33142., The location for pick up listed on the email confirmation is just an empty building. When I asked the guard man at the place, he had no idea of this company. 'NEVER HEARD of OtoQ Car rental'. Sent a message by chat to the company after calling the number listed for them, but a recording state that they only deal by message with customer, the conversation is with a computer with preset answers, no human interaction to solve your problem. Just instruction on where to go.

Terrible business!!! Should be illegal to pretend to be the actual hotel by having the hotel name followed by guest reservations. I'm sure scamming people is half of their business model. It feels like fraud to me. Terrible everything!!! Hope someone goes to jail for being involved in framing thousands of people!!

If I can give them 0 star I would! This is scam and we lost a lot of money thru this company! They are giving your phone number to scammers (to pretend they are working for Priceline)! Please DO NOT PURCHASE ANYTHING THRU THIS COMPANY!

Sold me two rooms with cancelation protection fees, but then they declined a refund when rooms canceled within the required advanced notice. When I provided documentation of health related reason for cancelation, they stopped communicating all together. I feel, they are clearly not only misleading travelers, but taking extra fees for protection from those who have health risks, and buy the protection because of their health condition could cause a change in plans. It's a scam.

I had the worst experience ever. Spoke to a guy name Josh and he was awful. I tried to change a flight because I had a death in the family. Long story short he was very rude, absolutely no customer service skills and he told me to check the price. To change the flight he had to cancel the flight. I told him I did not give him the authority to cancel my flight. He advised when they check the price of any other flight they have to cancel the original flight AND could not guarantee I would get a refund. But if I wanted to change flights at that point I had to pay $255. Fortunately I check the price of a ticket if I just purchased a new one was $266 on the same airline. At this point my ticket was canceled and I have no way to get home.

I am currently a gold member with Priceline. Booking my trips through Priceline has always been convenient and affordable. Today I needed to book a flight+car round trip for 7 days, and was very disappointed. I was logged into my Priceline account and found a deal that was affordable with good flight times for $309. I did a little more research about the car rental company, and when I went back to book, of course, the page refreshed. I went, re-entered the information and the deal I wanted to book was no longer found.

Worst customer service ever, Priceline cancelled my airline tickets meanwhile the tickets were issued by e-mail, Called numerous times spending hours on hold and my issue was never resolved, they lied about the refund and now have to go through my credit to fight the charge, Never again, you think you saving money but actually spending more with their hidden fees and your valuable time,

Renting a car through Priceline.com is a scam to say the least. I paid in full but was charged an additional $250 even with proof of insurance coverage purchased through insurance company on Priceline’s website. Their customer service is equally awful. I am livid about this company and their practices. They need to be investigated!

Scam! They are scamming public. Watch out. They have “non refundable” clause everywhere now. I booked a hotel for Nov 2025 trip. As soon as I found out the hotel does not allow a dog, we canceled the booking with both the hotel and Priceline. Hotel didn't charge. Called and confirmed with the managers a few times. Priceline sent a cancelation email soon after I canceled it with the hotel. With all that proof I disputed the charge through our bank. Priceline will not refund my money. They just took the money! Unreal.

Rental agreements are often non refundable, regardless of circumstance. It is worth booking directly with the car rental company delivering service to avoid being stranded or helpless. It is often close to the same price and you can speak with the counter agent instead of dealing with online AI service or call centers programmed to say “no.”

Priceline & Booking.com are jokes. We made a hotel reservation for February 7th in Jersey only to get to the hotel to see it got messed up & put for the 12th. We called Priceline to get it sorted & they said they’ll contact the third party, booking.com & get it sorted. 3 calls with them saying they’re working on changing the date for us to check in & over an hour waiting in a hotel lobby that had no heat in -17 degree weather. I had to pay at the front desk, after already paying online for the same room except I now have to pay extra because it’s at the desk.

America Car Rental is the worst car company ever. They gave me a car that broke down and left me on the side of the road. Then they forged my signature on a contract and overcharged my credit card. The sad part is that I booked my car through Priceline. Needless to say I'll never be booking another car through priceline again.

What a load of dung. We arrived in Cozumel for a winter vacation only to find that our car rental reservation at Payless (which we had booked through Priceline) was nonexistent. To add insult to injury, there were no other cars available at Payless or other rental car agencies. We were stranded thanks to Priceline. We have been good customers for years, but Priceline did nothing to compensate us for their mistake, so they have lost our trust. We will book directly with car rental agencies from now on. Au revoir Priceline!

Priceline uses a subsidiary called "Priceline Partner Solutions" for hotel bookings that make it appear like you are booking directly from the hotel. This made the refund process more difficult and unfair. I will never book from Priceline nor ever recommend it.

This website is EXTREMELY MISLEADING. The page you click on to book your stay isn’t what ultimately you end up paying for. I booked a hotel and apparently what I clicked on as advertised was not what I ended up paying for. The price was not changed but all the initially included fees were then added. My stay ended up costing me an additional $400. Also the initial page stated that it was able to be cancelled but when I got the booking confirmation it stated that it was not able to cancel and it was non refundable. When I immediately contacted the customer service representative they said that when clicking on an advertised page it sometimes takes you to a different page and we’re firm on not being able to cancel and issue a refund. Beware of this website and NEVER USE IT!!!!

If there was a place for zero star, that’s what I would do. We went through this company. We need to book our airline tickets and car rentals packages. Flight was good although we are not home yet but when we got to the car rental, it was a total disaster. The company Routes car rental. Number one we did exactly what they said and called when we were there at the airport to be picked up. They were almost about 45 minutes late getting this and then when we got there, they said the terms of our contract was conditional that we got to the Car place on time. The Car may not be available. It was their fault.

PRICELINE customers, beware. I tried to book a hotel room in Athens Georgia. I called the hotel I wanted to book the room with and was automatically directed to a booking agent who happened to be a PRICELINE booking agent. I wanted a room for two nights during a busy weekend. The agent told me that he hotel had a room at an expensive price. I agreed because I really needed that room. He clearly told me that the room was refundable up to two nights prior to my stay. Two minutes later, he told me the room was not available. But he told me he would try to find me another room. And he did, again very expensive. Again, two minutes later he told me that the room was not available. Then he offered me to look for another hotel. I agreed.

AWFUL to deal with. Less than 24 hours I tried to cancel my reservation - got the runaround and told to go directly to the Car Dealer rental who hasn't even gotten paid for this yet. ABSOLUTELY terrible customer service - no people - only automated systems that do not help. I WILL NEVER DEAL WITH PRICELINE AGAIN - worst experience ever and I am out $150.00 - thanks for nothing PRICELINE.

Stay away from Priceline! Thought I was calling the Hotel directly. Instead got these thieves at Priceline. They Booked the wrong month. When I got my confirmation 4 hrs later was looking at it. Realized it was for the next month. Called. Try to change it. They no rooms available for that date and won't give me a refund!! Make you pay up front then steal your money!!!

I booked a flight and immediately discovered that the wrong date was entered, so I called Priceline right away and canceled the flight and I was told over the phone as well as received an email that the flight was canceled and I wouldn’t get charged, but the very next day I was charged by Priceline and Frontier Airlines. I had a very hard time resolving this issue and had to call my bank to dispute the charges.

I reserved my room 2weeks in advance and still received the wrong room. Priceline told me that is was through a branched off broker and they couldn't do anything about it.. I feel this was misleading and failed advertising.

I booked a one way flight to visit my family at home for a bit and as my family all caught colds I was no longer able to visit. As I tried to get help and cancel I’m told there’s a 100$ cancellation fee and even though I put some type of trip coverage on it. Then I had to make a claim with whatever company Priceline uses to scam people too and even after making the claim they denied it after Priceline told me to just make a claim and I’ll get the rest of my money back. It’s been 6 days since waiting on a refund and I’ve had to call them 3 times with the calls lasting at least a half hour each time where they establish absolutely no resolution. Awful company, awful customer service. DO NOT USE THIS APP.

I wish I could give a zero rating. Promises of reimbursement for the fiasco at Carwiz rental in Florida. Customer care tells you what you want to hear just to get you off the phone. I've been promised multiple refunds and then by email they say I'm not allowed. Why is Priceline using a company that is not part of the BBB? A company that has so many complaints filed for scamming people out of money, and negative reviews everywhere. I will never use Priceline again for their awful customer service. They care about money and not their customers.

Extremely disappointed with Priceline. I purchased a roundtrip ticket from Bangkok, Thailand to Chiang Mai, Thailand. I can't check in for my flight or pay for checked baggage because the airline won't accept the Booking number they provided me. Now I'm going to have to be extra baggage fees and hope that I can get to the gate in time to check in before the flight. Customer service isn't helpful at all. Just argues with me. I leave tomorrow for Thailand and can't resolve this before we leave.

Do not use them, they choose the worst companies to book your needs. They do not tell you the terms for those companies and so you find out when its too late.

I booked a flight from Chicago to Paris. When I called the airlines to arrange for a wheelchair, the agent noticed that I had a one hour connection in Copenhagen. She said that was not enough time to disembark, go through customs and make my connection. She said Priceline should not have booked that ticket. When I called Priceline they disagreed. They refunded me $200, but it cost $1300 to book another ticket. I didn’t think that was fair. I booked with a Priceline agent to avoid these kinds of problems.

Be careful of the deceitful practices by some of the hotels and Priceline. They word things in a way to trick people. As a senior on a budget I am a victim of theirs. Both Hotel La Rose and Priceline are equally underhanded and will never have our business again.

The most dishonest company I’ve ever dealt with. We canceled our reservation four weeks in advance, yet they kept asking us for hundreds of documents and still tried to charge us money. We have been going back and forth with them ever since. Every time we call, they come up with a new excuse instead of resolving the issue. This has been an incredibly frustrating and disappointing experience.

We had to cancel a hotel stay due to a death in our family. We provided Priceline with the obituary and, more importantly, written authorization from from the hotel approving a full refund. Despite this, Priceline continues to refuse to issue the refund. Their excuse has been that they "cannot communicate with the hotel" and that the hotel is not being cooperative. This is completely untrue. I personally have multiple emails from the hotel confirming they approved the refund and have been responsive the entire time. This is not a policy issue, it is neglect and poor customer service. I would strongly caution anyone booking through Priceline to consider how they might be treated if something unexpected or tragic occurs. I am extremely disappointed.

We booked a flight and car. The flight was cancelled leaving us to scramble for refund and rebooking. We were given two names of the car rental company American and Sonic. We were given a number to call to change car pickup time. We did this to change pickup time x 2 to be sure they got the flight change. When he arrived, he was told the car was no longer available and he would need to pay a large upgrade fee. He left without a car and decided to call an Uber. I called Priceline for a refund and they first lied and said they called the car company but “couldn’t reach them”. I asked to be escalated and the “Manager” Sebastian rep # ** stated “they don’t have a phone number for the car company. No refund granted.

Will NEVER use Priceline again. Once you book a trip (we did flight, car & hotel), you are cooked. If there are delays or cancellations you can never get in touch with them. NEVER, and if you do they just tell you to contact the car rental or hotel. They will NOT help. Never again.

Will NEVER use Priceline again. Was charged for a room but when we arrived at the hotel didn't have a reservation. After hours and hours on the phone to Priceline the hotel and CC (discover) and no longer use Discover. Never received a refund.

On December 4th I booked a car rental through Priceline/Avis at which time I was told I needed to purchase Collison Insurance which I didn't. When I went to pick up the car I was told I needed a Major Credit Card Even though Priceline said I didn't. So I was unable to rent the car. So I called Price to cancel the insurance and it has been exactly 2 months today. I still haven't received my refund of $80. They keep telling me they are working on it. Priceline is a total scam and cannot be trusted.

Our experience with Priceline is absolutely awful. They changed our flights last minute and didn’t have time to connect, missed connection and no flights out for another 24 hours. We had to book two additional flights, routing through Miami, not on our temerity, get a hotel to fly out next day. Priceline took no ownership of impossible flight schedule and missing a night of our trip. Furthermore, our reserved car needed to be changed due to arriving a day late and they still have not gotten back to us after 12 hours. They did nothing to comp our lost night day of vacation due to their bad scheduling. So not book through this company, the cost savings will lose you time on your trip and money as they take zero accountability.

On April 20, 2025 we rented minivan on Priceline for December 26-29, 2025 in Orlando. Car company was Nu Car Rental. On the 26th we called to let them know we were arriving early. We were told that there were no minivans available even though we had confirmation and had already prepaid. Called Priceline and explained what had happened. We were told to rent exact car classification. We rented from Sixt Car Rental from $1352.00. Original charge in April $189.81. They said to send in all paperwork and we would be reimbursed for other amount. What a joke. We sent in all paperwork and finally after 3 weeks our claim was denied. Explanation was we booked a different car class for Mountain View Adventure Van (MVAV) instead of Minivan (MVAR). Believe me it was minivan. What a SCAM!!!.

Total gong show attempting to communicate with Priceline attempting to retrieve the $100.53 which was plundered from my refund. Hey it's my money. What's the deal? Went online with Viator.com and they couldn't locate my reservation. I sent every number that I had documented from the reservation. I even offered to courier my laptop to them. Keep in mind that I'm an injured postal clerk who has seen every type of roadblock possible in three decades with the Crown corp, so these guys are really stepping up their incompetency game. They're good. If you're thinking about booking a trip maybe just leave the home without telling anybody instead. You'll be a lot happier. God bless.

Priceline offers cheap alternatives to booking hotels but don't disclose their fees until after you have entered your credit card. I booked a stay three months ahead of my trip. Once I noticed the $125.00 fee for a two day stay, I canceled it right away. They refused to refund the money until my credit card had my information of the cancellation. They are very deceiving and will NEVER purchase nor book anything from them again.

My wife and I booked round-trip ground transportation in Cancun (airport to hotel and return) for December 2025 through Priceline.com, with Mozio as the provider. What an absolute disaster. Mozio is by far the most unreliable and customer-unfriendly transportation company I have ever dealt with. We travel frequently and have used ground transportation services all over the world without issues, but DO NOT use Mozio if you have any other option.

Booked a room and the hotel was overbooked with no alternative options for another hotel. Reached out for a refund and was told. NO refunds. Was unable to get another room and had to sleep out on the street. NEVER USE PRICELINE!

Priceline is a JOKE anymore. They conveniently can't find your reservation number, so you can't get anybody on the phone. And they like to let customers book dirty, infested hotels and not refund the money. They are a rip-off. If I could do 0 stars, I would.

I am extremely disappointed with Priceline’s handling of my rental car booking with Thrifty for my trip to Tyler, TX. Despite Thrifty’s app clearly showing that the rental was canceled on their end, Priceline repeatedly refused to assist me by coordinating with Thrifty. Instead, Priceline customer support simply advised me to “just show up,” ignoring the conflicting information from their partner.

The customer service is a bot that can never bring you to a human being. With the same rewritten rules of no refund no matter what but they fail to tell you that before taking your money. The retailers where you go to actually pick up the car rental are judegmental and rude overall just not helpful. If they don't like their job they should just stay home. Lost out not only on 500 dollar hockey tickets in Boston hotel reservations and 8 year anniversary memories. All so they could jip us out of 189.00 without fulfilling their end of the obligation. They are joke, they shouldn't have a license to have a business. They are scam artist who don't fulfill their end of a contract; they bank on that. Making it impossible to fulfill so they can kick the common people when their down. Total scam. Don't use Priceline cause you think they're cheaper in the end, they're not!

Beware of the hidden-fees trap. I rented a car through the PRICELINE app. The price seemed great — for January 23 to 26 I paid $167.48, including accident insurance and other items, as stated in the app. When I arrived at the agency to pick up the car, I was calm and confident because I believed everything was already paid. Then the company charged me an additional $113.49 for another insurance and said I would not be allowed to leave with the car if I didn’t pay. It was extremely embarrassing — not just because of the money, but because of the feeling of being misled, since none of this was clearly stated in the app.

I had one of the worst customer service and refund experiences of my life with Priceline, and I strongly warn anyone considering using them to think twice. On December 19, 2025, I booked an international one-way flight scheduled to depart on December 21, 2025, flying with British Airways. Ticket price: $1,422.30. Travel insurance: $128.01. I canceled the flight within 24 hours, which clearly qualifies for a full refund under airline and Priceline policy. Instead of receiving my full refund, Priceline only issued a partial refund a few days later. The remaining balance — $401.30 (taxes) — was never returned. It has now been over a month, and I have called Priceline twice a week, every week, trying to get my money back. Every single call is the same thing: Different stories. No clear answers. Constant finger-pointing between Priceline and British Airways.

I booked a Priceline trip bundle (flight, hotel & car). We we arrived at our hotel at 10pm, the hotel had no record of our reservation. We called Priceline and they told us "due to a technical error, Priceline failed to make the hotel reservation". Priceline transferred us to a customer service rep to rectify the problem. We spent 1.5 hours on the phone and the rep could not find an acceptable hotel nearby. After midnight, we requested a refund and ended the call. The Priceline hotel we paid for was a 4 star hotel on the beach. The only room we could find was at a 3 star hotel miles from the beach that cost us $400+ more than the Priceline refund. Additionally, we are spending hours driving to & from the beach and have to pay for parking everywhere we go. I regret using Priceline and would never use them again and would never recommend them to anyone.

Priceline claims to have a "best price guarantee." Don't believe it. What they have is an ironclad way to not honor that policy for prepaid car rentals. Prepaid car rentals are offered by many vendors. Unless it is the exact same vendor who has a price change, Priceline will not honor. It is not likely that I will ever use Priceline or any prepaid car rental again. Prepaid locks you in and in this case was NOT the best pricing, after the fact.

I booked a rental car through Priceline with Economy Rent-A-Car at Tampa International Airport (4509 George Road, Tampa, FL 33634). Upon arrival, the counter agent refused to honor my confirmed Priceline rental agreement, stating that the additional insurance I purchased through Priceline would not cover the rental. They canceled my reservation on the spot, leaving me without a vehicle. This was extremely frustrating and inconvenient, especially since I had prepaid and followed all booking instructions. Priceline left me stranded.

I booked a hotel room through Priceline to bring my father to a doctor's appointment. He was admitted to the hospital the night before we had to check in. I contacted them to see if I could get a refund or at least a credit for that stay. They required proof that he was in the hospital. I sent them his discharge papers showing he was in the hospital during the check in date. They informed me that the hotel said they wouldn’t give a refund. I contacted the hotel and they informed me it was up to Priceline. They kept pointing fingers at the hotel when they needed to handle. I book directly through the hotel now. Will never use Priceline again.

So I booked a round trip thinking it was American Forces travel and ends up being Priceline. First deceptive practice. Then rather than booking a round trip which it was all along, they booked 2 one ways so when I had to cancel after moving to a different city, unexpectedly, they are happy to charge me $99 cancellation for each flight and I have to book a new flight within the next 2 months to utilize the credit. This feels like robbery. I’m being charged for incompetence of who booked my flight and being rushed into booking another one when I need to get established in a new place. A Delta e-credit used to have 18 months to be used if I remember correctly. Hope they go out of business completely because without satisfied customers how can you expect to have longevity.

Booked a room through them at a Hampton Inn but they billed me for Holiday Inn so I had to pay again at check in because front desk said the payment wasn't made even though my CC was charged, then the booked it to a hotel in Indiana instead of PA. Called customer support, they did nothing! Filed a complaint with BBB.

Do not bundle, ie, flight, hotel and car rental. For instance, the car rental confirmation came showing it as non-refundable, however, the site clearly states "Your booking is fully refundable within 24 hours", not portions of your booking will be non-refundable. As a consumer, transparency is expected, and only deceptive, dishonest businesses have and use hidden costs and charges.

January 22 I called at 1:48pm from Texas about false advertising of the King room hearing accessible roll in shower. I went to view the room and it wasn’t the room I booked. I told the representative he got hostile and said it was the room. All he had to do was call the hotel to verify it instead of getting upset and hanging up in my face. I had 2 separate bookings the 23-25 and 25-27. I was so happy to do this for my husband. I am very upset but customer service took care of it. They called and said I was telling the truth. I felt it should have been upgraded because of this mistake but instead it was cancelled. I am so disappointed because I have used them before and had issues but the hotel staff fixed it. I guess this one couldn’t be fixed 🥺. They need to remove the sofa and table off the site for that room. It doesn't exist unless it's an executive suite and that shower set up is not in the executive suite.

I recently used Priceline to book a rental car in Tampa. It was a great price (which I should've known was too good to be true), and was booked through Priceless car rentals. I wish I could give this review 0 stars, but 1 is the lowest. This place is an absolute **. This was the first trip we took with our infant daughter to find out that we were taking a shuttle nearly 15 minutes off property from the airport to some shady ** building the is fronting as a rental car company. They told several people in front of me that they would need proof of insurance or they would need to purchase it from them.

Scam! I tried to book a room for January 9, 2026 for 1 night while traveling. I entered the date, found the room, filled in payment info and clicked book room. The website changed my date to March 1, 2026!!! I called and was told no refund! It changed my booking date to the next date that PRICE WAS AVAILABLE!! I wasn’t booking by price, I needed a room for that night. I have no use for that hotel in 2 months! Illegal practice by Priceline! And zero customer service!

I want to warn people about the horrible way I was treated by Priceline. I will never go through them again. I booked a one-way trip to Lagos, Nigeria for the 31st day of January. I spoke to the representative and spelled out my name three times I looked on my ticket on January 20th and realized the name was spelled wrong. Stay on the phone and spoke to six different supervisors who told me there was nothing they could to help me and it was their mistake. So they ended up canceling my ticket because it was no good. My ticket cost me $763 and ended up refunding me $443 and keeping the rest. It was their mistake, but I got penalized for it. Warning, don’t ever go through Priceline, they are a corrupt company.

I made a mistake on dates somehow and immediately called to change the dates. I was told I could change or cancel. I asked to speak to a supervisor and was told “No you will not speak to a supervisor because she will tell you the same thing”. When I asked again he said no and hung up the phone. They have gotten quite good at getting one to think you are on the website of the hotel. I didn’t know it was Priceline until I called my credit card company.

Our stay at La Quinta was extremely disappointing, both in terms of cleanliness and unexpected charges. First, the room was not clean. We found used socks left under the window next to the AC/heater, which is unacceptable for any hotel, especially one that claims to maintain proper housekeeping standards. Finding someone else’s belongings immediately made us question what else may not have been cleaned properly. On top of that, we later discovered an unexpected service fee charged to our credit card. When we contacted La Quinta, they told us the receipt was sent to Priceline, even though we were the ones charged. That alone was frustrating.

Booked a hotel and car rental together for a bundle price. The hotel was like a crack house with people shooting up in the hall, no dead bolt, toilet overflowing in the middle of the night, one towel in room, room smelled of pot and stained sticky carpet. The building didn’t feel structurally sound and I thought it was going to fall down. Car rental green motion was run by scam artist who force you to buy their car insurance and toll pass or pay 2k security deposit. Or 30 dollars a toll. Then they tell you they will have shuttle service at 5 am and they don’t so you're walking in the dark around homeless encampments, bushes to get to the airport tram. Yelp wrote poor reviews over 2 years ago but Priceline does business with scammers and puts people up in crack houses or properties that should be condemned. Instead of 103 that I paid upfront it cost an additional 120.00 dollars plus 250 in deposits.

Please be AWARE!!!! Priceline is running shady business practices. I booked a car rental thru them in mid december for new jersey. The car I was promised toyota corolla or something similar. But the car that I received was old, manual car which stop working after 3 hrs of driving. Priceline had contracted with this local shady car rental company who refused to provide refund stating that I might have kept the light on. I complained to priceline customer care, three times, every time they said they would contact the rental company and revert in 10 days but they did not do anything. Finally when I escalated, their supervisor said if car rental company is not refunding, there is nothing we can do so I ended up paying for 3 days of rental when I used the car only for 3 hours with no fault of mine.

I am so disappointed in Priceline! I have always used them as an option when booking hotel rooms. This has taught me a lesson in learning that Priceline is a shady organization and one that is only out to scam people out of their hard-earned money! I did everything right in trying to get them to refund my money that was paid for a one-night stay at the Red Roof Inn in Westlake, Ohio on December 30, 2025. I immediately left and did not stay at the hotel due to it being only 58 degrees Fahrenheit in the room and the temperature would not increase. It was only in the 20s outside and I had my 76-year-old mother with me and it was freezing inside the room!

The only person that you can talk to is Penny, no phone numbers to call. Can I said that I will cancel my trip for the exception to the refund policy, but only cancel if it is approved. After weeks, a real person calls and say that if the hotel approves, they would do the refund. She would call the hotel. I call the hotel and they would do the refund because nothing has been paid to them, and they have a two day refund policy. Well it is time for the final refund decision per one email, And they claimed the refund was denied without telling me that I could have drove to the location [flying there was the problem-medical] and used the room that they never paid the hotel for.

I set a car rental today from Fort Lauderdale to pick up and drop off. Agreed price. My internet was slow. I get a pop up that has a higher price. I agreed anyway. Because the work was done. I have a screenshot of it. My confirmation says Miami pickup. Not my fault I say. No you changed pick up place to Miami airport. Just as you changed the price. Now because I took that deal. I’m out 60.00. You should be ashamed of yourselves. Today you lost a customer forever. Actually my family travels a lot and Trivago will benefit. Hope my 60.00 was worth your rep. 2 things....YOU SUCK. And never ever, ever again

Priceline has some of the worst customer service I have ever experienced. I needed to cancel a reservation and was immediately given the runaround. Priceline claimed it was the hotel’s responsibility, yet they were the ones who processed and charged the cancellation. They then charged me an outrageous cancellation fee that was actually more than the cost of the room itself, which is completely unreasonable. At that point, it felt less like a policy issue and more like outright theft. Charging more than the room itself while refusing to provide real support is unacceptable.

Poor service, been dealing with them since August of last year about my refund. They said they were sending me a check and the check I got wasn't any good. Couldn't cash it, I got told them about it. They said, "We're gonna send another check." and nothing. I get the run around every time I've tried to connect with never receiving the second check. They connecting with all kinds of people on the phone which was no help at all, this is going on 6 months. Still haven't heard from anyone, I'm gonna proceed with further action being that I can't corruption from them! I need my money 300.00. I just want my refund!

Booked airline tickets and car for my family vacation. Unfortunately the airline contacted me directly that my flights got cancelled and gave me an option to rebook or refund. Their options did now work with my schedule and I opted for a refund. I then contacted Priceline which I booked through them and asked for the car refund and basically my vacation will be cancelled. They obliged. However there was a hidden fee which was never shared with me not even on the receipt. They charged me an extra $167 without even disclosing this amount anywhere. After disputing this with my credit card they mailed my credit card company their ‘terms and conditions’ that I approved to. This is total BS. They are practically cheating people and charge undisclosed hidden fees.

Priceline does nothing but rip their customers off. I paid $120.00 to book my reservation in which I went to go pick it up and they finally tell me at counter that I need another $400 for deposit. I didn't have the $400 let alone the $120.00 that they made me think was the deposit. I never got my $120 back because apparently they do not do refunds if you cannot afford their deposit. I'm going to be writing a bad review on the Better Business Bureau and I have just hired an awesome lawyer so I can take Priceline to the cleaners!

I’ve been lied to for two in a half month about them claiming they refunded me. I finally got the check. Went to cash it and the teller said she can’t cash it because they don’t use the money in the account and it’s way over negative. I called in and they had me on hold for hours after I told them the issue. I have yet to be paid.

They list hotels where you appear to have a refundable reservation but then you cancel and guess what no refund or only half refund even though you canceled a week before the trip. Why do they write the word refundable when it is really not and you lose half your money even though you cancel a week ahead of time.

DON’T! That would be my advice. I arrived to Tampa, alone, at night, on my way to a friend in need, to find my so called, BUNDLE, rent a car was not even at the airport. I had to shuttle a mile to get them. Was met with 500 deposit if i took their ins which was another 175 plus 19 a day for tolls and i never even used the car except to drive to friend house and back, or 1000 deposit to use my ins, but lo and behold they do not do business with Progressive so that won't work. SCAM!!! And, the couple in front of me, same surprise, then upon return all the people arriving had the same issues. This is a joke!!!

Priceline needs to be investigated. I have been trying to get a flight scheduled for an ill relative. After spending approximately $6000CAD. I don't have flights booked, this has been going on since November 2025. For each time they create a story and make scenarios and request more fees. I find this to be deliberate and fraudulent . I have spoken to Agents Miara, Red, Laura and two others I don't remember their names. Right now I have exhausted all means to sort this and moving ahead legally to get compensation.

I book a flight ticket for my husband coming from Columbus Ohio to California for 330 dlls and it looks everything was fine. I was waiting for a confirmation and the info also my husband was at the airport ready to board. I just send him a text I got from Priceline and he show it to the attendant and they told him that the link it was broken (false) so he miss the flight I contact customer service and they told me that it’s not refund because he do not shows so now I have to paid those 300 for a service a never received, do not use Priceline people. They taking your money away (stolen) the lady at customer service said, "We respect your decision to not make business with us." 🤔 Yeah right after they took your money away. It’s already gone 😡🤬. Really bad service and company.

I purchased a room online and thought I was paying for an upgraded room. Once at the hotel, I realized I was given a standard room. I was charged the upgraded price. When I checked out, I spoke with the front desk and they told me to speak with Priceline, but I should have only been charged $113. I was charged $142. The standard rate is $113 so I called Priceline to let them know I didn’t get the upgrade and I would like the difference refunded. They refused saying they only show a standard room. I said your standard room was $100, the upgrade was $130. I was charged for the upgrade. They responded saying no I chose the $130 rate as a standard room. I said how does that make sense? Why would I scan room options and choose to pay $30 more for a standard room. It’s not logical. Priceline refuses to believe there could be any error on their end. I also have the receipt from the hotel saying my total should have been 113.85.

Booked a car through Priceline. I realize it was a non-refundable transaction but there should be room for vendor negligence. Long story, booked a car, went to pick it up ROUTES @ Tampa Internatl. Airport, vendor attempted to upcharge fees! Turning my $131 transaction to over $700. I declined with a few choice words after arguing back and forth with ROUTES agent. I went back to airport and rented directly with another car rental company.

I have never been so outdone with a company. We recently rented a hotel room but on arrival it was nothing short of the Bates motel. The door adjacent to ours was beaten in where it was unstable, there were marks on the wall that could have been blood but we weren't sure. One of the elevators were down and the other had to be turned off and on to start because it was hot. On top of all of that we felt unsafe. So, it unnerving to hear where they refunded several folks that didn't have the complaints that we had. Never again will I use this service.

The xcover travel insurance company partnered with Priceline refused to issue a full refund even after Priceline refunded in full the travel airfare portion. The xcover company refused to refund the travel insurance fee portion. We contacted Priceline and they simply confirmed nothing could be done. Stay away from Priceline and their affiliates.

I arrears to PayPal because of this garbage company. Seems the PLAN to rent a car, room, etc IS their service. Not the complete follow thru. They know damn well they are cheating people giving them a reasonable rate while also quite sure that plan will not be honored by the partnering company, in my case Hertz. Was literally scoffed at for thinking it was that easy and I quote "you rented it (the car) online today. They don't know we do or don't have cars available!" Really? Really.

Never ever buy from Priceline. You Willy honk you got deal and cheaper flights but once you have problem they won’t help you. These ** people suck at their work. I just don’t understand why would they have customer service from different countries. They suck and they suck at the core. I was their loyal customer for more than 10 years. Not until last year I got problem with them. They literally ate up my money when I had to cancel flight. They literally ate the money and asked the airline to credit me for the cancelled flight. Not even refund. And that too was for only one flight and not the 2nd one. They didn’t even send reminder to cancel the 2nd flight.