Priceline Reviews

If I could give no stars that's really what I would do they don't even deserve one so now to the review.. I used to use Priceline quite a bit but the last three times I booked a hotel, simply put "they got the gold mine, & I got the shaft". The property was asking for a credit card for any incidental charges, ok however they were saying let's go ahead and just assume there's going to be an equal amount of charges incurred during your 17 hour stay as the price already paid, so let's go and add another $50 for safety's sake. HUH?? That's a bait and switch if there ever was. The so called deposit becomes more revenue that doesn't return nearly as fast. If you're lucky maybe 3 weeks plus, maybe. An immigrant here treating American customers like they're still in the old country with disrespect.

This is the last time I will be screwed over by Priceline!! It has let me book hotel rooms that weren't available, kept my money for 3 business days! It has falsely advertised shuttles for hotels and tried not to refund me based on me being stranded by that misinformation. It has booked car reservations at businesses that have no cars available and AGAIN KEPT MY MONEY FOR DAYS even though the booking had to be canceled. Imagine how much money they are making holding these funds across the world EVERY DAY! Never again. AND I HAD TO GO THROUGH AI TO DO IT!! No.

I understood the blind reservation upon booking. I wasn't thrilled with a 3 hour layover, but planned on getting some work done during that time. About 11:21 pm, I happen to be awake and checked my email out of boredom. Lo and behold an email from Priceline that the connecting flight had been cancelled and I had been rebooked on a flight that now had a 4 hour layover in the same city, PLUS now an additional 4 hour layover in LAX! The complete opposite direction of where I was headed to begin with. So my 3 dreaded 3 hour layover was now a combined 8 hour with an additional 3 hour flight! So a one hour flight turned into a 16 hour ordeal. Impossible to reach anyone to discuss a possible change of connecting flights, absolutely no refund or discounted flight. I will never use Priceline again nor will I recommend them!

I actually don’t even give them one star. Priceline ** me around for three weeks. I spent hours trying to get a refund for a hotel stay that I made due to the death of a family member suddenly. Priceline will take your money and then use yet ANOTHER booking agent to make the reservation and refuse to work with you at all in terms of giving a refund. So when the booking agent “can’t get ahold of the hotel” their third party issue now becomes your problem even though Priceline is the one that took my money. It’s lovely. Hotels will tell you absolutely don’t go through them. It’s ALWAYS a hassle and very rarely does it work in the customers favor because THEY DON’T CARE ABOUT CUSTOMERS which is a terrible look if you’re literally working with people in every aspect. So thanks for taking my 400$ and me spending weeks and HOURS on this for you to tell me “too bad”. Avoid them at all cost because I tell you, it will cost you otherwise.

Horrible customer service! They represent horrible rental companies that screw you over when you get to your destination and tack on the most ridiculous fees. You can't do anything about it because you are in an unknown area and need a rental car. When addressed with Priceline, they don't respond to your emails and phone calls. Priceline chooses to represent cheap, unprofessional and sneaky companies and then turn a blind eye to it. I will never do business with Priceline again. WATCH OUT FOR QT Car Rental company aka Global Car Rental in Orlando.

Priceline Let Us Down, Not the Hotel. I rarely leave negative reviews, but our experience booking through Priceline was extremely disappointing. We booked a room at TownePlace Suites by Marriott New Orleans Metairie because Priceline advertised accommodations that appeared to sleep four people. When we arrived, it was obvious the room would not comfortably sleep four unless someone slept on the floor. To make matters worse, the original room had a strong smoke odor.

The people that you talk to when booking a hotel/motel do not know what they are doing!! I was booking for an Amish family that was out of town with another family member that was sent to a hospital in a major city. They do not have credit cards or any id. (religious reasons) She said that I could use my credit card and put the room in the wife's name and then go to the hotel and check in and then her husband could go there later that night and stay. When we got there to check in, they wouldn't let us have the room because they HAD to have picture id of the person with the credit card AND that person's name had have the reservation in their name.

The only reason I'm giving a one sorry view is coz I can't give any less. Please be careful using Priceline as an app to locate you an Airbnb a hotel or any other location that you want to stay at. They lie. They don't keep the word. Good luck with Priceline. They suck, tremendously suck. Don't use them

Dear Enterprise Customer Service & EXTON Team, I am writing to formally complain about my recent rental experience, which involved an unaddressed vehicle issue and an unjustified late fee. Vehicle Condition at Pickup: I rented a vehicle through Priceline (with damage insurance also purchased through Priceline) and picked it up at your Enterprise location last Friday. At the time of pickup, I was informed that smoking was not permitted in the vehicle; however, the car had a strong smoke smell.

I rented a car on July 2, 2026, at Dayton Ohio Airport. After my rental, I noticed an unexpected $48.00 collision waiver charge on my American Express bill. I contacted Priceline's customer service, and after they reviewed my case, they refunded the $48.00 charge. I appreciate that they took the time to resolve my concern and make things right. I contacted Priceline at 855-201-5621 and spoke with a supervisor, who reviewed my case and confirmed that I would receive a full refund under Priceline's refund policy. The booking process was easy, the rental went smoothly, and I'm happy with how the issue was handled in the end. Because of the positive resolution and excellent customer service, I would use Priceline again for my future travel plans. Thank you for standing behind your customers.

The agent lied on several occasions regarding fees and price. I was also told the hotel was not taking any walk in reservations and that I could not pay at the hotel. I called to let the company but issue was not resolved.

I sent my GF to San Diego for two weeks from Ohio. On her last night there I made a reservation thru Priceline to stay at the Bay Club in SD. Priceline deducted the money from my checking account of which I have a record. However, I never received a follow up email. The night my GF showed up at the Bay Club, there was no record of the reservation. I had to make reservations for her at another hotel in SD which was over 100 dollars more than the Priceline cost. I called Priceline a few days later and they have no record of such transaction though the deduction is clearly seen in my checking account

Booked a hotel room 4 months in advance. Received the email with the confirmation number. Arrived at the hotel a day before my scheduled stay. The hotel hasn't received the booking at all. Called Priceline 5 times with each call being at least a half hour. Received another confirmation number during my second call. Immediately called the hotel and still no booking. During the 4th call I received a confirmation number which I finished the service reps sentence and told him it's the same fraudulent number I was as given before. Still haven't received a refund. I've never had a problem before with Priceline but this is the first and last.

I’ve used Priceline for years, but yesterday was the last time. I selected a hotel in Carmel directly from Priceline’s map view — zoomed in, clicked the pin, and booked it. Only after the reservation was confirmed did it show the hotel was actually in Manteca, about 140 miles away. I called Priceline within an hour to cancel, but they refused and blamed me for “not paying attention.” I’ve attached an example showing how their map places hotels from completely different cities just a block apart, which is exactly how this mistake happened.

Double booked at the hotel. Neither the hotel or Priceline would make it right. I spoke with priceline customer service, they said they'd call me back after speaking with the hotel, and they never did.

I rented a car on May 14, 2026 at the Dayton Ohio Airport. When I received my American Express bill I found the charge was $48.00 more than what was quoted. I disputed the charge with AX but they declined the chargeback. Priceline added a collision waiver charge of $48.00 without my consent. I never take that coverage as my credit card and my car insurance cover rentals. I called Priceline at 877-477-5807 and spoke to a supervisor and was told that Priceline has a no refund policy. After reading reviews I see how dishonest this company is. I will never Use them again for any travel plans. You will do better contacting the car rental companies direct.

They kinda steal my money. They give me a wrong room reservation. I call them to fix this and they can't fix my problem so now I been charge amount for cancelation and this wasn't my fault. And also they lied. They told me one thing and hotel different thing. Please people don't make a reservation with them. Be careful people.

I booked a flight with them in April using AirAsia for a trip from Cebu to Davao City. On May 8, 2026. I received an email from AirAsia stating they were going to suspend that service starting June 11. I reached out to AirAsia. They stated since I booked through a travel company I had to go direct with Priceline. I called Priceline. Even sent them a copy of the AirAsia cancellation email. I spoke with them two separate times on the phone. As of July 23, nothing has happened and the flight was booked for round-trip August 5-16.

Never use Priceline .. We paid 1600 for package who was supposed to include flight hotel and car rental. The car rental charged us an additional 550, the hotel they use charged us 25 plus resort fee of 45 per day so that's 70 per day on top of priceline's 1600. Then rental car was small size with bald front shakey tires.... They said, "That's all we have. Take it or take nothing."

I have booked with Priceline before and was happy with the results. This time, the customer service was very poor. My father passed the night before, and my experience with TSA was a nightmare. Originally, the flight was booked for three: my daughter, my son, and myself. Unfortunately, my daughter could not meet the TSA requirements, even though I paid the $45 in advance for passengers without a government-issued ID. I contacted Priceline to cancel my daughter's flight due to unforeseen events in time according to the policy, but was told there was nothing they could do about it. This is heartbreaking because I really like Priceline. Needless to say, next time I will be booking with another agency due to the unforeseen rude customer service.

Called customer support regarding an ongoing issue and spoke with Amy, who seemed willing to help with my issue but then hung up on me. When I called back and asked to speak with Amy again, the representative said "let me see if she's available" before hanging up. During subsequent calls, representatives claimed an employee named Amy did not work there, and eventually my number was blocked. When calling from another number to request a supervisor, I was repeatedly hung up on or placed on hold and disconnected. Finally, I reached a supervisor named Jimmy, who was extremely rude, condescending, and dismissive of my issue and the fact that I had been hung up on multiple times. This entire experience was completely unprofessional. If support agents are unable to resolve an issue, they should be honest rather than treating customers this way.

You can most certainly use Priceline as a search engine but do NOT I repeat do NOT book through them!!!! What a horrible experience! They booked me with a terrible rental car company that I could not use because it was a scam!!! They also booked me in the worst hotel imaginable. I mean it was absolutely disgusting!!! I had to spend more money to get another hotel room and rental car and Priceline refuses to give me my money back!!!! I will never use Priceline to book anything ever again!!!!

Very disappointed with Priceline. I booked a Flight + Hotel package, and when Airlines canceled my flight, my entire trip became impossible. Instead of helping, Priceline kept shifting responsibility to Agoda and the hotel. I paid over $2,100 to Priceline, but when something went wrong, they offered no real support or solution. Their customer service was slow, unhelpful, and kept giving the same response without resolving my issue. I will not book with Priceline again and would not recommend them to anyone looking for reliable customer service.

To all people that are planning a trip via Priceline. BEWARE!!!! This service provider is a scam. They use tactics that appear legit, but in the end, you are subject to lose your funds, plus be inconvenience. SO LET IT BE KNOWN. DO NOT BOOK TRAVEL WITH THIS SERVICE.

Customer service is terrible. Delays in communication, no return calls.

Do not book through Priceline or stay at Townhouse Near Hall Of Fame Canton I 77. I arrived shortly after midnight with a confirmed reservation, but the hotel told me they were completely full. There was even a “No Vacancy” sign at the entrance, and I was denied check-in. The full amount had already been charged to my credit card, but I never received the room I paid for. Because it was after midnight, I had no choice but to book another hotel at nearly twice the price. Four days later, neither the hotel nor Priceline has refunded my money. In my opinion, this is not an honest way to treat customers. I cannot recommend either this hotel or Priceline.

DO NOT BOOK WITH PRICELINE!

After years of using Priceline since they were established on a monthly and sometimes on a weekly basis, even before there was an app. And I am in disbelief with how bad the the quality of the hotels have been from cleanliness to the mold and cigarette smell in America and in other countries. Since May and recently didn't give me my money back even when the hotel give me a piece of paper to send to Priceline not to charge me. But instead I was on the phone for hours with customer service in India. They made things very difficult and didn't give me my money back. That's okay Priceline. Keep the money but you lost me as a loyal customer and I will never ever use Priceline again. Goodbye.

Y'all are AWFUL. What happened to your service? It's the worst now. I did not even get a good deal, and now you won't transfer or cancel it despite it being weeks away AND me having a verified medical reason.

I should have known not to go to Priceline and stick with Expedia. They definitely do not research their hotels. I was in a tornado and needed to get a hotel for a couple days, so I looked into a Days Inn. Looked absolutely beautiful when I arrived. It was horrendous, I wouldn't even walk into the room. I can already smell the pee. The mold, the smoke, the dirty bed. So I went downstairs and told the staff that I was not staying there so they gave me back my security deposit and said that I would have to call the third party to get my refund. Which is Priceline. I called Priceline right away, told them what happened. And it is now three weeks later and I am still dealing with them even though the hotel approved for my Refund from Priceline. I will never go through Priceline again. And they should not even be allowed to sell nothing!!

Message Priceline quoted me $870. I ended up booking through another platform for $824. After I booked, I received a confirmation email showing that the reservation was actually made through Priceline.

I booked a vacation package through Priceline, but when I called customer service, I was told that although I purchased it on Priceline's website, the reservation was actually processed through Booking.com. Before booking, I researched hotels and the online photos and descriptions made WoodSpring Suites Corpus Christi (1026 S. Padre Island Drive, Corpus Christi, TX) appear to be a decent property with nice amenities and furnishings. Unfortunately, that was not my experience at all.

Agent didn’t disclose that I was calling Priceline for the reservation and I was charged double for than the direct hotel rate.

I booked a Southwest Airlines Basic fare through Priceline. I later canceled the ticket before departure and received an email confirming a $192.40 Southwest Airlines travel credit. The cancellation email stated that the credit could be used toward a future Southwest flight. It did not mention that the credit could only be used for a higher fare.

I booked a hotel/car rental package for Las Vegas through Priceline. The hotel was fine, my complaint is with the car rental. When I picked up the car the representative had me give them a credit card for a security deposit. She then asked me to sign some spots on the tablet. When I asked what I was signing she said it was for the security deposit and would be returned to the card when the car was returned.

I tried to change dates a month before and Priceline said I have to cancel my reservation only and will not get refund. Do not add trip protection because it’s useless. However Priceline care for customer service.

They misguide people to book through express deal. And show nice hotel but you end up in something worse than a motel. Priceline is fraud. Do not trust them. I have been contacting them from past 10 Days and I still did not get my money back. They give false hope that the hotel not picking up. When they can email and fax. What a shame.

Priceline people are in the Philippines and I can't understand their English. I wasted an hour with them and Turo trying to cancel my reservation for tomorrow. They said that turo is responsible for cancellation and turo said that priceline is responsible for the cancellation. You people better get your 💩 together

Priceline doesn't seem to research the companies they set you up with. So before you book. DO YOUR RESEARCH!!! The Comfort Inn we stayed in was very clean and staff polite. I didn't like the area but it was convenient for my reason for being in Texas. The car rental car company Economy/CorpUsa is horrible. If you ever rent with them just beware of hidden fees. They will NOT mention them at the counter. They will up sale you the toll and insurance but that is it. Be sure to take pictures of the car before and after drop off. Poor communication from both Priceline and the rental company. Priceline cost $220. By the time Economy/CorpUsa finished charging me $1514. Beware! Still waiting to here back from them. Also the car smelled like cigarettes and wet dog.

Made a reservation with Priceline and when we got to the hotel the hotel did not have our reservation and the hotel's completely full. The hotel's in the area were also booked, we almost had to stay in our car, but we found an alternative hotel for 3 times the price. Priceline refused to refund our payment. I called every day for 2 weeks and they told me that they needed to speak with the original hotel (which was very nice and I was able to contact). Finally I ended up disputing the charge with my credit card. Now Priceline said that they won't handle the case anymore. So dishonest. I can't believe this company is still in business. DO NOT USE them, it's not worth the headache!

I drive a million dollar transit bus for my county, but couldn't rent a car on my debit card. Priceline made the booking. Charged me ahead of time for the insurance and when the car company refused to rent to me they told me "tough shit" on the insurance charges.

Terrible customer service. Called many times to confirm a trip within days of purchase. No confirmation, didn't tell me the hotel was booked on different days than the flight. Once I received confirmation 4 days later - I found out and was one day late to change or cancel. You snakes, I had days correct for the flight, but how can you allow someone to book different hotel days when your trip is done, and you are gone. Makes no sense and to not say, " Hey, umm your flights are these days but the hotel is a week later." Do not, I repeat, do not use Priceline. Same thing is happening to my cousin; it switches hotel days, and you do not even notice. I hope they are out of business soon. I HATE all the idiots.

Do not use Priceline unless you want to be utterly frustrated to the point of tears. I paid and afterwards I realized it had changed the dates that I selected. I spent hours on the phone with them as I needed a hotel for the next day, not midweek next week. They basically cannot do anything, do not follow up, in the end told me they could cancel but failed to mention I would only be refunded $2 and the rest the hotel kept for a "cancellation fee." So they kept $150! The cost of the hotel and nobody even stayed in it. It's not my fault it reset the travel dates I entered, and I called right away once I noticed. No one at the hotel answers the phone. Complete headache. Not to mention the AI chatbots Priceline has that you have to fight to talk to humans every time. I will never use Priceline again. What's the point of using this service if they can't do anything or help you at all?

Priceline is horrible. DO not spend your hard earned money. They never sent the hotel reservation. I had to pay for another hotel and when attempting to get a refund it's been nothing but smoke and mirrors. They repeat the same lines "waiting to hear from their booking partners." This company should be sued for THEFT of money when there are clear issues. The hotel has confirmed they did not receive the reservation from Priceline that I paid for and got confirmation for. Priceline confirmed this with me twice now and still no refund. I pray that God takes care of this company and they get what they deserve: Jail time. This goes for anyone who works for them because they are just as complicit. Wrong is wrong. -100 stars if I could. I've been a loyal customer for years with priceline and this is how I get treated.

While collecting payment in full and in advance NEGLECTED to mention fees the hotel will be charging additionally. NEGLECTED to mention room service and housekeeping NOT AVAILABLE in the room reserved since it’s a “condo” within the hotel. LIED about refunding excessive fees. DRAGGED claim in hope customer will forget. FRAUDULENT. SHOULD BE INVESTIGATED BY THE GOVERNMENT.

Priceline used to be passable...now if you book with this card don't be surprised if you arrive and there is no reserved room. I had to pay again for our stay. Have contacted Priceline, sent documents and they refused to give me my money back. It was a loss. Just book directly with hotel and don't use your Priceline card. They are all out to steal your money. Most hotels have no breakfast as advertised.

We're planning on taking a trip and purchased a vacation package for flights, multiple hotels and a rental car about a month ago and just got email saying that something was getting refunded which was very worrisome so we decided to call them and realized that they had only rented the car for 3 of the days of our 2 week trip even though we had put the right dates into the search. They're trying to make us add an entirely new rental for the remaining time that we're there, but at a much higher price than the rate of our package!!! We had budgeted very carefully and now are going to have to cancel everything because we cannot afford to pay 3 times as much for the same car!!

Rented a car from Priceline scheduled to pick up a small car thru Easirent. Got there at 7 office closed. Walked around found someone. I get the rental it had 108,000 miles on the car. They wanted an addition 150 and took another deposit of 265. Filthy car horrible stench all scratched chopped window. All cars are from out of state so most likely all salvaged. I still attempted to drive. As I was leaving the brakes felt weird. I took it back waited 30 min only to get a beater Sentra with 212,000 miles. I didn’t feel safe.. Cancelled and asked for refund. They refused.

Worst company in the world. DO NOT USE. STAY AWAY. I was told I would have to pay 200.00 to get a refund for service I never received and I have been trying for over a month.

Worst customer service and management. They are inflexible with cancellation of any flight changes. I wasn’t asking for a refund I was asking for a cancellation of an outbound flight but keep the return flight. They don’t care and won’t work with their customers. I would have given no stars but that wasn’t an option. Save the headache and stress and go through the airline directly. When you compare the airline costs to Priceline there’s not much difference and the airline will work with you.

Priceline made my booking wrong; I booked two queens but it is a king-bed room. They made it wrong multiple times. They never say sorry or notified the customer on that. Their service is the worst.

Priceline is the absolute worse and a scam. I booked a hotel stay and they have it listed as the same name for two separate locations. After I booked spent over 500$ they were unwilling to assist with getting it corrected to the location that I was at already and just needing to extend. They made me have to pack up my things and go to a whole other location as they were not willing to refund cancel or get a resolution after I have spent that (and a previous 700 on other rooms). They lie. Don’t call back. Leave you on hold hang up. All kind of bad business practices then they say we have a partner but that’s not listed when they process payments and take your money. Never using Priceline again. BAN PRICELINE. They are a scam.

They booked 4 rooms from Motel 6, Chattanooga Airport which did not exist. They did not give me a usable onsite, frontdesk phone # and they did not give Motel 6 even a slightly close phone no. with which the motel could warn me. Priceline Trip #**, Motel confirmation #** (for 4 double queen rooms). Because I had had a bad, similar experience with Priceline a couple of years ago, I always speak to the hotel directly to be sure I have what Priceline says they booked for me. I spent probably an hour trying to find a phone number for the location's front desk. As I also wished to request one of the four double queen rooms be switched to a king if possible, when I finally reached a voice which confirmed the change had been made (though I kinda' knew I wasn't speaking an onsite person), I accepted that my reservation was confirmed.

I don't know what happened to Priceline the last few years. The customer service is awful. Hard to get a hold of anyone from the actual corporation. The 3rd party is awful. It seems like a scam anymore. They are not informed of their own itineraries. A contact to the requested booking is all it takes if they do not have much info on their listing.

⭐☆☆☆☆ (0/5 Stars). I am extremely disappointed with Priceline and the way my booking issue was handled. I booked and paid over $1,000 for a four-night stay based on Priceline’s advertised room description and photos. The listing clearly showed a King Suite with Roll-In Shower and Sofa Bed, a 549-square-foot suite with a separate living area, kitchenette, dining area, and accommodations for up to four guests.

Priceline promises Best Price Guarantee but does not deliver, I submitted an email with evidence to Priceline for Best Price Guarantee a month ago but Priceline did not take any action, just empty promises.. I called several times about this issue but Priceline Kept on giving me the run around..

On a 20 minute hold Penny checked in 50 times so every 25 seconds I have to tell her, "I'm here" or she hangs up.

Website is VERY deceptive with pricing. Even when booking by selecting the Canada flag, in French, for flights within Canada, any intelligent person would believe prices will be in Canadian $. BUT, in tiny small print at the very bottom of confirmation, which was not received, is does say in USD dollars. One almost needs a magnifier to see this and it does not state elsewhere on website. So flight is way more than booking direct with the airlines! BE aware....we also had problems with Booking.com for a hotel refund, and this took about 3 hours to rectify. We will never use them again! 3 strikes and you're out!

This is the worst company. Employees are rude. They are scammers and not useful at all. I will never purchase with them.

Priceline has gone out of their way to withhold money that was refunded to them from United Airlines. We booked a vacation through "united packages", not knowing that United uses Priceline for their packages. United Airlines has refunded the flight back to Priceline, yet they just give us the run-around when it comes to giving the money back to the rightful owner. We were told by them that the ENTIRE package was refundable and here we are with over 1K of our money in their pockets. AVOID PRICELINE, THEY ARE LIARS AND FRAUDS. Spend your money with a company that cares about the consumer.

This is the worst place to book with. I made several hotel reservations when traveling to Colorado with my handicap family member who needs a roll in shower and they assured me this was what I would be getting. At all three hotels this was not so. The hotel said sorry because I booked it through a third party company. I had even called the hotel to make sure the room was right but it was not. How can Priceline be so incompetent when it comes to booking ada rooms. The hotel gladly puts it on Priceline because that is who called the hotel for me and I guess they didn’t call the right people. This is so disappointing when you have tried your best to make sure the room is accessible and they try to put you into a room and give you a chair when it’s not safe. Beware. If you book through a third party like this you will definitely be disappointed. Oh and the non refundable room is also grand when you are told they have what you are looking for.

It started out with a mistake I made on my departure flight so I had called to change said departure flight but instead of them putting the correct one I told them they put a similar one with a different state that I can’t get to so in the end I ended up missing my flight so then I called them back and basically they declined mistake I told them they made and said they couldn’t do anything. Then after that they took a whole week to check a 5min call log and lied saying I told them to put the departure flight in a while different state that I actually live in and I don’t got a car so obviously I wouldn’t do something that idiotic.

Hotel cancelled my stay, as they did not have working phone or wi-fi. They emailed me the cancellation. Priceline won't accept the email as proof of cancellation and won't give me my money back. They say the can only confirm via phone, and the hotel literally hasn't had a working phone for a week now. I've fought with so many different reps, including a manager (Karen**) who are just useless. We're going to have to file a fraud charge with the bank, because Priceline won't issue a refund after our reservation was cancelled by the hotel. This company is so unethical.

I have been using Priceline to book my travel (round-trip airfare, car rental and multiple hotels) for years now but this will be the final time. There was a lack of transparency regarding the price up front and then the expected full cost at time of hotel check in. There were a ton of hidden fees at my final hotel destination with a difference of $3000 which was completely unexpected. Upon driving 6 hours to my 3rd hotel I come to find that it closed due to bankruptcy 3 months prior! I was not notified by the hotel nor by Priceline. They said it was booked by a third party. I was on the phone with Priceline for over an hour trying to find another hotel that fit our needs. I ended up accepting a refund and I scrambled to find other lodging last minute at a popular national park which resulted in us being much further from the park in a less ideal location and at a much higher cost.

They don't care about their customers. I've called and called and called and all they do is lie so that you don't get a refund. I even had a agent laugh at me on the phone. Do not ever use Priceline. They are crooks!!!

I spoke to three reps (Blue, Richard and Leia) and they saved the GD day for me. Man oh man...they brought my stress levels from 4 million...down to nada. SO, SO, SO great...that I sought out this site to let you know: GREAT CUSTOMER SERVICE DOES EXIST!!! They were amazing. I hope they all get raises!!!

Priceline sucks. Refused to give me back my money.. Don't ever use them.. I had a death in my family. And they would not give me back my money.

Horrible company!! If you value your time, do not book anything with this company. They can't change any reservations or refund you for anything. The company they reserved through says they can't change your reservations because you booked thru Priceline. In other words, you are stuck!! I have spent days and hours trying to reach someone to help me with priceline and the company I rented from. Beware of this company!!

Priceline has gotten too big for their britches. They don't care about their customers. I've called and called and called. When are they getting to runaround? I've used Priceline when it first came on the market. I was sold. I loved it. Now I don't think I'll ever use it again. I can't get results. They don't care about their customers anymore. They don't care about situations. I never had complaints until now.

They are a bunch of crooks!!!! Same as Budget Car Rental... They work together to rip you off for no reason. Never again!

Priceline is such a CROOKED company when it comes to issuing refunds. Please do yourself a favor and DO NOT ANYTHING through them ❌❌❌!!! They will lie about everything to find ways to not refund you. They are just a network of thieves who are all aligned to rob from customers. I booked a hotel in Jacksonville NC through them for 3 nights. When I came to the hotel, checked in and went to the room, I put my stuff down and went to take a shower. I noticed there were no towels in the bathroom. I stepped back into the room and saw one folded towel, when I unfolded it, it was dirty like something some wiped his ass with.

I booked a stay through Priceline that was tied to Majestic Mirage Costa Mujeres for Feb 12–17, 2026. Upon arrival at the resort, my reservation could not be found in their system despite the booking being fully paid and confirmed. This led to a major disruption that lasted approximately 8 hours, involving repeated phone calls between myself, Priceline support, and hotel staff while trying to verify basic reservation details. Instead of a seamless check-in, I was effectively left in limbo trying to prove I had an active booking.

Showed is an active trip and it was canceled and not refunded. Took me calling in to find out from American that it was canceled and didn't refund me. Now getting a refund after 2 and 1/2 months.

I will never recommend Priceline. I used them to make an appointment in May 2026 for a hotel in Connecticut for June 2026. The representative booked my appointment for three days at one hotel, but also booked an appointment for one day at Best Western. While still on the line, I asked him to remove that booking, he stated he could not and sent me to cancellation. I have been going back and forth with them from that moment until now trying to get that wrong reservation cancelled. They have been giving me a total runaround. They continually say they will send an email and contact me by phone. Neither as of now have happened. I have called basically every day or every 2 to 3 days, with no resolution as of now. I called on Thursday, June 11, 2026 and spoke with a supervisor name Dell (2 time speaking with a Supervisor) but no notes.

Priceline is a scam! I rented a car from them and upgraded to Jeep Rubicon. Upon getting to the rental car dealer, I was told "this jeep cannot leave the state and we cannot rent it to you”! Nowhere on Priceline’s website did it say anything but “unlimited mileage”, I had to rent another vehicle from the rental company that they would allow to cross the border into Georgia. By the way I was returning it to the same place I rented it from. After providing receipts to Priceline they made email the receipt on 4 different email chains and have had everything from I can’t open it, please provide more information, etc. This has been going on for two months! I don’t recommend them or Routes Car Rental out of Orlando FL.

I would NEVER RECOMMEND PRICELINE! They are so untrustworthy and fictitious! Customers service is so poor and the reps are so rude. How can you take a customer’s money and refuse to present a valid receipt! Everything is so shady!

Deceptive - my wife asked if she had reach the hotel and she was told, "Yes." It was not until we arrived at the hotel the we were told that we had booked through Priceline.

DO NOT use Priceline ever! We booked a room for two nights at the Fairfield Marriott in Louisville, KY. We were in town for my daughter’s freshman orientation. We booked a room off Priceline that they marked as fitting 4 people. However 10:30 on Sunday night we pulled out the sofa and it was a twin. I went down to the front desk who all of their staff was wonderful. They once said it isn’t a 4-person room but a 3 person. I called Priceline and after multiple reps lying, stating they were calling front desk in which they weren’t, because I was standing right there on speaker phone. Front desk told them to call back in the boring to speak with their manager to initiate refund for the night.

Worse company ever. Went online to make a reservation at a hotel. Was not aware I was on a 3rd party site and accidentally made a reservation for the wrong date. I received the confirmation and it realized. Called back immediately. Was told it was nonrefundable and the only way to correct was for them to cancel the reservation and call the hotel for approval to refund the money and then make a new reservation. I said ok. They called the hotel and customer service told me they said no. I called the hotel and that was not true. The hotel confirmed to me they told me to refund me the amount. The manager at the hotel gave me his number and email for me to tell customer service to call him directly to confirm. They still refused my refund.

I've been using this company to book hotels and car rental for 5 years but apparently this is the first time that I need to cancel my reservation d/t medical reasons but they are telling me that I cannot get a refund even if I call 2 weeks ahead. The fact that I am a VIP Gold!!! Will never ever use this company again!!!!

This is a horrible company to deal with, had to cancel a paid for trip with travel insurance in place, turning out to be a complete un needed disaster, wasted so much time with these idiots. DON'T USE PRICELINE.COM. THEY SUCK!

This has been the worst customer service experience I have ever had. I intend to share my experience online and with others so they can make informed decisions. Please communicate this feedback to your partners and leadership team. I am extremely disappointed with how this issue has been handled. Please don’t use Priceline.

This company is one of the WORST companies to deal with hotel bookings. Please be aware that even when they are a 3 party company dealing with your trip. Things like CHANGING THE DAMN DATE can be an issue if you are NOT AWARE OR CONSTANTLY CHECKING YOUR BOOKING!. It happen to me when I selected one of their "fastdealspromts" and literally when you select this "promos" you do not choose THE HOTEL they choose it for you, and what they do not mention to YOU is that THEY ALSO CHANGE THE DAMN DATES AS WELL... So double check or triple check the info is accurate!! because when they offer you those cheap trips they use hotels that do not offer cancelation or refunds! Even if you pay them EXTRA for "insurance".. Again is a 3 party that does not even have a phone number!! SO BE AWARE!! They do not care for the customer. They would STIFF you!! BETTER CHOOSE ANOTHER 3 COMPANY!! OR DO THE BOOKING YOURSELF!!

I will never use Priceline for a car rental again. The prices look great when you're booking, but the reality was completely different. It felt like a politician's promise—sounds good at first, but doesn't deliver when it matters. When I arrived to pick up my rental car, either the car wasn't available or there wasn't anyone there to help. After planning my trip around this reservation, I was left frustrated and without the service I paid for. A reservation should mean that a vehicle is actually available when you arrive. Instead, I was left dealing with uncertainty, delays, and poor customer service. The low prices aren't worth the hassle if the reservation can't be honored.

I booked with Priceline with a hotel I was very familiar with and upon arriving to the hotel, I was told I did not have a reservation. Front desk went to the back to "call the manager" and afterwards informed me that my reservation was transferred to another hotel they owned. Priceline never alerted me to this change. I had to pay a deposit at this hotel (the other hotel doesn't make you put a deposit) and once getting the room, it was filthy and not at all comparable to what I had booked.

I rented a car from Priceline and the option I chose was advertised to be from Ace rent a car or FOX rent a car. The reservation was made thru Economy rent a car, this company is forcing you to buy their insurance policy not to use yours. I called Priceline as soon as I received the confirmation, less than 5 min after, I spoke with their Customer service and also the supervisor Andrew, and do not want to honor their offer or cancel the reservation. Is the first time I experienced this on Priceline, but I'm afraid this is their new technique.

I have been a loyal Priceline customer with multiple successful bookings in the past, which is why this experience was especially disappointing. On March 24, 2026, my nine-year-old son and I booked a hotel room through Priceline. When we arrived, the front desk informed us that all air conditioning units at the property were not working. In Arizona heat near 100°F, staying there was not a safe or reasonable option, especially with a child. The hotel provided us with a cancellation/refund receipt, and we were forced to find last-minute accommodations elsewhere. We never stayed at the hotel or used any services.

Package from Priceline that offered both airline tickets and a car rental. I picked up the rental car- car broke down. I was stranded on the expressway as I called Routes Car rental multiple times for Customer Service and no one picked up. I additionally had friends call to assist me and they were not successful either. I had a family member drive to their location to find out what I needed to do, he was told to leave the car, that they would pick it up but had no insight of how I was going to get off the expressway or how to obtain a new rental.

Use Priceline to book a trip to florida with hotel and car rental. I needed to add a room to our reservation. So called priceline. Was put on a 170 hour hold. Never received a call back. Got Florida. I went to get the car and was charged. Additional money for insurance. Because my personal insurance wouldn't cover thirty thousand dollars in damages. Even though their car was approximately worth five thousand. Setting your customers up with businesses that scam them out of more money... Awful. Save your time and mental health. Use Expedia or Travelocity.

Booked a trip well in advance and, upon arrival, was told my booking was at a different hotel. My confirmation said I was at this specific hotel, but the front desk was told to send me elsewhere when I showed up. No big deal though, I don't really mind but when I showed up to the room they sent me to, there was already someone inside. I didn't know this person and didn't know if they knew I was supposed to be there too. I decided to stay with a friend and get it resolved in the morning.

They 100% know that the Collision Damage Protection they offer is fraudulent and dishonest. They know, you won’t be able to pick up your car rental without paying the rental car company’s own insurance. They are knowingly misleading you to steal your money. Then they make it hard for you to cancel that insurance and get a refund AFTER it did nothing. You’re stuck with paying that one and the one Priceline offered which they market it as “you won’t need to pay anything else and you can give them a hard NO.” THAT is completely false. I tried calling them while on my vacation and the AI bot says “I can help with refunds and cancellations which is faster than talking to agent”. She denied me so I called them as soon as I got home.

Warning: be careful with flight deals you purchase via Priceline, especially when the airline confirmation is for a flight # by "FlexFlight". There is no such airline and when you get to the airport and cannot find any flights to your destination with the flight # around the time the confirmation is shown on your Priceline confirmation, you may find out that the particular flight will leave several hours later. We had to purchase one-way tickets, at double the price paid to Priceline, to get to the destination in time. Requesting a refund from Priceline is a waste of time, as they pass the buck to "FlexFlight". Legally, you dealt with and paid Priceline, so just dispute the charge with your credit card.

The Priceline website listed a hotel with the incorrect pictures and information. When I contacted the Hotel turns out they confirm that the room I booked was not what I booked. Since it was no cancellation they will not return my money. Gave me the run around for a week and I did not stay at the hotel because of this. They stole my money and they fraud me in a bait and switch scam. Spoke to 2 supervisors and many, many phone calls and now emails blaming the party who does the booking. It's Priceline website and they should be responsible in the booking party who books on their website.

On May 14 2026 Contact was Made with Avis Car Rental at the Alexandria Airport. I had a scheduled appointment to pick up my rental through Priceline. Guaranteed large SUV Ford Expedition or GMC Yukon or equivalent. Avis advised no vehicles except economy cars. Immediately called Priceline. Only offer was to refund Insurance deposit and cancel rental. No other offer or compensation for hour trip to Avis or any assistance of any kind. Suggestion to good honest people. Completely and entirely forever disregard Priceline and Avis for any future business.

Priceline recommended a rental car company named Fox, I made a reservation with them and when I needed it most they could not find my reservation. I was forced to pay 250.00 more for a rental car at the airport. Do not use or trust Fox car rental or Priceline.

Please save yourself the trouble and book everything separately. Priceline is gonna blame everything on third party. So just deal with them from the beginning. Reps just apologize and blame everything on someone else. No accountability when they were the ones booking transportation. Do Better!!!

PRICELINE SUCKS... STEER CLEAR... RIPPED ME OFF.... MAKES ME TOO ANGRY TO GET INTO DETAILS.... THEY SUCK...

We were traveling home and had been in the car for 10 hours. We booked a room online through Priceline for a king room at a hotel in a small town. When we arrived they gave us a queen room. I went to the desk and asked for what we had booked and they said that because we had booked through a third party they couldn't guarantee the room. The receptionist said that people come in constantly to book rooms and that they can't guarantee what the third party sells you is accurate. I asked if there would be a price adjustment and she said "No!"

Book a package thru Priceline and the car rental place was a scam. Stride rental car in Texas. Priceline need to be held accountable. Looking at reviews for this company they know it's a scam. Look like people can not get their money back after never receiving a rental. Book thru a well known rental Company. Priceline need to take Stride of as a option for car rental. They maybe in on it with company just taking people money. Please read reviews before booking with Priceline with Stride as car rental place.

Absolutely Horrible. Can't modify car rental. Can't get Priceline or Thrifty to modify and allow for pick up of vehicle one hour earlier. Total joke of a company

I scheduled a trip with Priceline back in March to Florida. My card has now been hacked and someone from Montego Bay. Jamaica is flying on Southwest Airlines to Charlotte on my dime. Thanks a lot Priceline! Never again!!!!

Priceline line are liar, do not book with this trash.

Priceline is willing to book you into hotels with major fire hazards that are under the fire marshall's review for about four months with nothing done. The fire hazards are the front door and others which are inoperable for four months (they can't open), and a fire happened while at this hotel involving the fire department. Now they won't even give my $100 deposit back or stop referring their customers to this hotel.

I resent being given the impression I was speaking to hotel. I resent being charged additional unknown fees and apparently not getting a cheaper price. I resent Priceline using the voice change from foreign to English speaking to pretend it's local. If I could have I would have cancelled! We will never use priceline and never recommend it!

Awful company. They claim they will refund your money, then they tell you they have to talk to the motel and also another third party and they all have to be in agreeance with the refund. We are all covered in bites and rashes from the island resort in Destin and the customer service is ridiculous. They give you the run around, and do nothing but apologize but do not give you the money that you wasted on a company they backed. It is unprofessional and they are so quick to take your money but will not help you in getting your money back. My biggest regret is not looking into their reviews sooner or I would had seen they only had 1 star to begin with.

Had an emergency and wanted to shift my days in Ocean City MD. Stayed on hold for 15 min, just for them to tell me the policy won’t allow them to do and maybe send documentation of your emergency to the hotel…maybe they can switch your days. NO ONE HAS TIME FOR ALL OF THAT! It’s not like I was asking a refund, I was asking to move the days. That should not be an issue. WILL NEVER USE THEM AGAIN. THIS JUST STRESSED ME OUT! I’ll stick with Expedia!

Twice now I have rented a PET FRIENDLY hotel. Only to find out when I get to said hotel it IS NOT PET FRIENDLY. Both times I got no refund, costing me over 1000 dollars. When I tried to call all I got was a AI service. Stuck in a loop trap. You can't speak to a person. No email for customer complaints.

Customer service is terrible. I became Platinum years ago they never changed my gold status no matter how many times I called! My friends were getting cheaper deals to the hotel and here I was going through Priceline and paying more figure that out. Their discount s aren't discounts.

Updated on 05/26/2026: Have called customer service and operations resolution department and spoke to agents and managers at least 5x all saying they will reimburse me and I should receive the email in next day or 2. Instead I keep waiting 4-5 days and call back when I don't receive the email. I paid for a service I didn't receive. HORRIBLE CUSTOMER SERVICE.

If you have ANY changes to a reservation (flight impacts travel, they make a mistake on the original reservation), you are STUCK. THEY WILL NOT HELP YOU. I attempted 12 different times to modify a hotel reservation that they not only added an extra person to, our flight necessitated that we check in a day later. I could not, under any circumstances, change my check-in date to the next day. This company is in existence because of low rates, that's it. I will not only never use them again, I will tell any and everyone to steer clear of Priceline.

Arizona I booked a simple trip 30 miles away from where I live. Showed up and the hotel wants $250 hold on my card. I was not informed on any of the sites and so we did not get to stay. My son is autistic and wanted to go swimming it was heart breaking to tell him we were not staying!

Awful company. The representatives are refuse, condescending, and not helpful at all. All you’ll get is a run around. They’ll say they’ll help you with a refund and then give you conflicting info. I wish I never used them and they ruined my travel experience. Thanks for nothing.

AFTER booking I received an email from them stating I would get a $38 refund… After calling customer service I was told that the “airline” wouldn’t “honor” Priceline’s quote and that they are third party and couldn't do anything about it. I only booked through them because it seemed like a good deal… I was offered hotel “coupons” for future bookings which I declined. Be warned, if you're looking to get ripped off, they have it down to a science with the customer service reps that repeat the same stuff over and over. Will never use again!

Absolutely terrible experience with Priceline. I paid for checked bags for a ROUND TRIP flight, but later discovered on the airline’s website that the baggage purchase only applied to the departure flight — even though the Priceline receipt clearly made it appear that it covered both flights. Customer service was completely useless. Multiple agents refused to acknowledge what was plainly stated on the receipt and just kept repeating scripted responses instead of actually helping. Then I was transferred to the “escalation team” and sat on hold for OVER TWO HOURS without ever speaking to anyone. At that point it honestly felt like they were just trying to wear me down until I gave up. Misleading booking information and some of the worst customer service I’ve ever dealt with. I will never use Priceline again.

They also operate a business called American Forces Travel, which offers similar services to veterans and military members. Through this service, I purchased a travel package that included a rental vehicle, along with additional insurance coverage for protection during the trip. Unfortunately, I was involved in a minor fender bender that resulted in approximately $4,000 in damages. Over the following two and a half months, I spent considerable time attempting to obtain the documentation required for the claim process—documents that insurance companies typically secure themselves. In several cases, I had to seek out alternative sources and use significant initiative to gather the necessary paperwork. At the time of the rental reservation, I selected the “Manager’s Choice” option, which indicated that Budget would provide any available vehicle suitable for our needs.

Terrible customer service, higher price than going direct to Hertz. Gave so many excuses why low price guaranteed wasn’t good. Proved them wrong 4 times only to get no response. Will NEVER use them again. BEWARE OF LIES AND DECEIT. Oh and I am a verified person.

Horrible policies! I accidentally booked a five night stay in the wrong city. They refused to refund my money or change the reservation to the city I needed. I'll never, ever use Priceline again and will tell everyone I know to never, ever use Priceline.

I booked and paid through Priceline but hotel never received the reservation or payment…I had to call like 10x to Priceline trying to get it straight…I will never ever again in life use Priceline.

Updated on 08/02/2026: I am still waiting for a refund for a hotel that we never used since it was permanently closed (with no prior notice to us) when we arrived in April. It has now been over 3 months. Priceline will charge you the same day you book but they are glacial in giving refunds and they apparently do no real follow up with the properties they book for you. I've already shredded my Priceline credit card since it and they are both worthless and I'll never book with them again although I was a satisfied customer for several years. One star is too many.

If I could give this platform 0 stars I would. They are scamming people. Do not book your flights, hotels or cars through them. In order to make any changes to your reservations they make you pay extra and then won’t refund or credit in full. The customer service is awful.

I had paid for three nights at La Quinta hotel in Bloomington, MN. We get there late, I pay the 100 security deposit. There was only 45 rooms checked in. The place was empty. I asked the people why. No response. Anyhow, we have quite a bit of luggage and no elevated and I'm elder and my son and I are both disabled. What we reserved was a two-bed with double room, and I got a great deal. They send us to a single double-size bed with no two room. I called Priceline three times. They told me no refund and I paid extra for something like this. Still, Priceline said no, we don't have the right number for the hotel. I'm just out of money. We went somewhere else. I do want my money back. I can't afford this.

When picking up my car in Berlin to drop it off in another City I was told that the one-way charge was not part of the calculated cost and I had to pay another 81 Euro. It was not possible to contact Priceline and get the money back. NEVER AGAIN I WILL USE PRICELINE!

I have called Priceline four times, this time I am assure that I’m going to receive my refund. Two months later, I still have not received it. Worst company ever.

I’ve used Priceline many times without issues, but my most recent hotel reservation was unacceptable. I prepaid through Priceline, but when I arrived, the hotel told me they do not accept Priceline reservations at all. They demanded that I pay again and also required a $100 cash deposit that was never disclosed. Because the hotel refused to honor the reservation, I had no choice but to cancel. The hotel confirmed they received no money from Priceline, yet Priceline still kept my payment. Shortly after this incident, the hotel is no longer listed as an option.

I booked a hotel Express Deal on Priceline for the same day I was staying at it. I had to pay the bill at booking and traveled 3 hours to the hotel. This booking is nonrefundable and cannot be changed unless you talk to an actual person at Priceline. The hotel cannot or does not have to help you because Priceline is their customer, not you. They did not have the room I booked and I was told they could not change anything about the booking. I needed to go thru Priceline. Actually getting to talk to a live person at Priceline is difficult and time consuming, if you're successful. Luckily the hotel was eventually able to get me in a room but not before scaring me with not having a room and facing a fight with Priceline for a refund. After we got in the room I read several accounts where this same thing happened to others that they never received a refund or a room.

We booked through Priceline which ended up magically being booked through Booking.com. THEN, 18 hours after the cancellation window closed, Spirit Airlines tells us that they're cancelling flights starting May 2, and our flight is May 15! We called Priceline where the confirmation came from. They tell us to call booking.com. After 30 minutes on hold, booking.com asks us for a pin number that never came with the reservation. Then they accidentally disconnect the call. Ultimately, I reached out directly to the hotel to see if we could be forgiven the 40% cancellation penalty given the extraordinary circumstances of the airline going out of business and being only 18 hours beyond the cancellation window. All of this trouble with the booking and reaching a live, understanding person related to the hotel is the reason for the low review. Priceline has become a bunch of smoke and mirrors as it relates to customer service.

I am sharing this experience to inform other consumers about potential issues I encountered when booking travel through Priceline. During a recent package booking, I was not clearly presented with all material terms and conditions prior to completing the transaction. Specifically, the non-refundable nature of the hotel reservation was not made apparent to me until after the booking had been finalized. This lack of upfront disclosure significantly impacted my ability to make an informed purchasing decision.

I bought 2 tickets through Priceline for Frontier Airlines, clearly indicated in their website "Economy." When I got my confirmation, after paying of course, the tickets were "Basic," which means I have to pay $79 each way x 2 passengers for a carry on or a checked bag. That adds $316 to my trip, not counting I cannot choose a seat. I called Priceline and they passed me on to Frontier. Frontier says Priceline needs to help. In other words, I am out of $316 plus seats. I cannot cancel because I bought a package with a rental car which will cost me $50 cancellation fee and having to deal with Avis directly, another nightmare. This is a classical case of bait and switch. I had used Priceline in the past for auto rentals with no problems and this really turned me off with this company. Never again will I use them for anything.

Booked online through Priceline, paid in full, got to the airport only to be told that the card I used isn't good enough, after they already took my money and now it could be up to a week to get $700 plus back, in the meantime my I can't to my dying relative because they have my money! My Navy Federal credit union card isn't good enough and neither is American currency! I will NEVER use Priceline again! They wasted my time, took my money and now My father is dying and I can't get to him because Priceline has my money!

I booked a reservation with Priceline, and within 24 hours, I cancelled the reservation because I had to care for a sick family member. I submitted documentation to show my family member's medical appointment. PriceLine would not refund me and then punted the ball to the "hotel partner," who also allegedly would not refund me. To makes things worse, PriceLine gave me the run around for approximately 1 week, sending multiple boiler-plate emails per day, stating the same things until they eventually declined to refund me again. Worst experience ever and they essentially stole my $300 for my reservation. I guess that is how they make money. Never use PriceLine.

I have booked a package trip (Flight, car & hotel), Priceline booked my trip for flight & car for complete trip but hotel was booked with a 1 day gap in the trip. None of the associates helped to fix the issue, they all indicated I have to make additional payment for one more night. While when I made reservation for whole trip. Their call center was blaming the system but does not refund or adjust the hotel reservation. I have been using Priceline for long time but this is the worst experience, I ever had, mistake done by system and customer is asked to make additional payment. I would be give 0 rating.

This company doesn't value the insurance. Getting it is a waste of money. I canceled flight within 24 hrs. I did not get full refund. They took my money and said sorry. SMH.

Do NOT book anything through Priceline! They use third party vendors that are less than honest. Their policies are inconsistent and they do hide resort and historic preservation fees, then refuse reimbursement. They are a scam company that does not support its customers. Stay clear! If I could give them zero stars, I would.

We had an extremely frustrating and unacceptable experience with Priceline. After driving over 10+ hours, we arrived at a Quality Inn in New Mexico, only to be told that our reservation was not valid because Priceline never paid the hotel. As a result, the hotel refused to give us a room. We travel frequently, and this is honestly the first time we have ever experienced something like this. We immediately contacted Priceline, and instead of resolving the issue, they asked us to cancel and rebook. However, once we canceled (based on their instruction), we were unable to rebook anything. Hotels in the area were either fully booked or priced outrageously high (over $800 per night).

I booked a hotel in Hawaii through Priceline. The hotel was inhabitable with roaches everywhere, it was dirty and had no air conditioning. The hotel told my daughter they would refund the stay so I paid for another hotel. Priceline then charged me for one night anyway even though no one stayed there. BTW I am a VIP with Priceline but will NEVER use them again. They are the worst!!!

I booked a flight through Priceline and paid the extra fee to select seats with more room. However, on the day of my flight, the flight was canceled and the airline put me on another flight, where they gave me standard middle seats with no option to upgrade. Regarding the fee that I paid for the assigned seats, I was told I had to call Priceline customer service to request a refund. Easier said than done. On my first call, the automated system told me that they would call me back in 1 hour and 20 min.

I tried to book a room for me and my wife for Mother’s Day. Pay my fee, but check the box for a refundable just in case plans change and they did so the same day I canceled and Priceline wanted to give me half of my money back, but tell me that the hotel I booked a room from had to give me the rest so I called the hotel and they said they didn’t have any money to give me because I cancel the rest of the money comes from Priceline so I called Priceline and they said that they took half of the money for cancellation for one night stay booking, which didn’t make sense so I have them called the hotel and the hotel tells them he doesn’t have a room with us anymore because he canceled and you guys have to refund him the rest of the money because you guys have it. I ended up getting my money back from Priceline, but they’re stealing people money and telling them that they’re taking half of the money and charging them one night stay for a room they don’t have at that hotel so be careful.

My friend book on 4/17/26 at Best Western lancester Pa, after check in over 3 hrs, dog barking from other room so loud. Call front desk, never got answer, find employee busy talk at the back with Co worker. Call Priceline and Ms ** said, "You can check out early" because she hear how load the dog barking from inside our room. She try call front desk but never got answer so we decided again come down and find as usual they busy chat at the back and we told them about the dog barking and the security find the owner just left the dog alone, but guest sign paper by law the animal should be stay all the time, security call the owner dog and front desk said we can go and positive we can check out early, and Refund our fee $122, but till 8 days business day never got refund. Look like Priceline company take our money $122, or Priceline Negligence provide badly nightmare Best Western hotel for lie advertisement opposite. Shameful.

Horrible experience. Charge me 3 times on my credit card. Rented a car for a 3 days trip in FL. I end up paying over $900. Called them. They couldn’t help me. Never again they will get my business.

I made a reservation for a flight and rental car to go back home for a funeral. After getting my credit card statement, I had 2 charges 1st from Priceline that charged my credit card for $174.55 to hold the car. 2nd charge from the rental car company Thrifty for $214.19 ( $40.00 charge for them to fill the car up when returned). I reached out to Priceline several times to get help getting a refund. They said they were going to reach out to the car rental company with no help from them and then the rental car company does not answer the phone. You can no longer go through your credit card company for any help with disputing charges. I recommend not purchasing the rental car through Priceline. Go directly through a rental agency, so you are not charged twice.

Really awful experience. Booked wrong date by accident. Attempted to call Immediately and resolve. Kept being passed to other people. Told me to call hotel and if they said yes, then they would refund it. Hotel had no problem, but then Priceline kept saying it was up to partners. They basically they said sorry, it was non-refundable. Even though you called immediately. Probably wasted 6 hrs and multiple conversations but they kept my money anyway. Hotel didn't even get it. Awful experience. Will never use this service again.

I know that you are busy so I will keep it short. Customer service is the worst (called 7 times and spoke to multiple people due to being passed around like a soccer ball and no resolution), refunds are nonexistent (have tried to use my so call flight credit through the site on numerous flights but the ones I want aren’t available even though they show on the app and the more expensive ones are my only choices according to the service reps) and trying to book a new flight is near impossible. Lost all my automobile fee due to it not being transferable. Take all the bad reviews and acknowledge them… Unfortunately they are closer to being true than not. Worse mistake was booking through this service.

I booked an hotel reservation with them and the hotel cancel the reservation and I asked them for my money back. They refused to give it back to me. Please stay away from Priceline.

I booked what I thought would be a convenient, stress-free hotel, car, and airline bundle through Priceline. The idea of bundling everything together is supposed to simplify travel—especially when you’re traveling with a family. Unfortunately, while the airline portion of the trip went smoothly and we were satisfied with that experience, everything else turned into an absolute nightmare.

I booked five rooms with them and later needed to cancel one of the rooms and just have four. I did it through their AI penny. Penny said there was no problem and did it. I immediately had an email that appeared to have canceled the whole trip. I called Priceline and the hotel itself which was quality inn in Florence Kentucky by the way. They both confirmed that I still had four rooms left. It's a good thing I checked about 4 days before leaving because indeed they had canceled the whole thing. To top it off they could not help me at all and just give me four rooms back, I had to book everything over again, which I didn't because I will never book with them again nor will I book with quality inn. None of the people I spoke with could speak English without a heavy ** accent and were hard to understand. Another thing, it seems that Priceline and booking.com are the same company as I got an email from Booking.com.

Steer clear of Priceline, if you value your hard-earned money. I used Priceline to find a hotel for me, to celebrate a big birthday. I wanted a hotel room, in midtown NYC, for my very first visit there. All I asked was for a room that had a refrigerator and microwave. Sounds easy, right? Well, they charged me $1540, for a three-night stay. I checked in and there was no microwave or refrigerator, in my room. I called Priceline immediately and they told me to speak with the front desk staff. Needless to say, since I did not reserve the room through them, they could not help me. And to top it all off, none of the guest rooms, in their hotel, were equipped with a refrigerator or microwave. I asked Priceline for a $500 refund, which I thought was reasonable and they declined. I will NEVER EVER do business with them again!

Priceline's AI, Penny, told me that I could cancel my hotel reservation and receive a full refund. Therefore, I cancelled. Instead they refunded just the insurance part of the cancellation. Because of this, I cannot put in a claim. I had to cancel due to weather conditions and bridge closure. I am now out of the money I prepaid as well as the insurance. They took no responsibility and kept forwarding me to Booking.com. All agents, I spoke to, said there was nothing they could do. I was even hung up on once. I have seen similar user experiences on Reddit. I wish I would have done better research before choosing Priceline.

If I could give 0 reviews I would. I booked a flight and I tried, tried, tried to purchase the protection plan so I would be able to get my full refund and it kept stating that unfortunately I could not purchase it. I called Priceline informing them and explained to them the issue. they did not help me. they could not provide a phone number for the xcover protection. I explained to them it was their website. they suggested I call Frontier airlines. I did but they stated that all I could do was get a travel credit for $671.00.

To me this a con firm used by Booking.com to inflate fees without transparency and with unfair cancelation policy. You can book a room but expect much higher charges when you can't cancel your credit card charge.

Couldn't be more useless. All I'm trying to do is modify my car pick up and drop off TIME, not even the date, and they say 'Contact the rental car company.' So I contact the rental car company, and they say 'Contact Priceline. Can't help you' SO ALL I GET IS A FRIGGIN RUNAROUND ALL BECAUSE I WANT TO MAKE A SIMPLE CHANGE AND NO ONE WILL HELP ME. I'll never use Priceline every again. Ridiculous.