Priceline Reviews

I paid extra for a "fully refundable" and "changeable" ticket. When I needed to change it I was told by Priceline that the ticket was neither refundable or changeable. They told me to contact the airline who couldn't help because the ticket was purchased through Priceline.

Priceline is incompetent and does not have the correct/valid information that the car rental businesses they are advertising actually offers. My car broke down and I needed a way to get to work. Priceline did not mention anything about a down payment needed at pickup, just the $300 for the car. I ended up not even getting the car because they wanted an extra $300 for a down payment that I literally didn't have, so my total was $600 for 1 week of renting a car. Absurd.

Do not book with this travel agency. They do not represent their prices with full transparency. Their prices are misleading, they misrepresent their vacation packages, and they leave you the consumer fighting for restitution. I was under impression I was receiving an amazing vacation package only to be "catfished" and "bamboozled." I will never, and I repeat, never book with them again. They turned what was supposed to be an amazing vacation and get away into a nightmare of epic proportions. I'm now fighting to get back what was charged inaccurately in relation to the package deal I was quoted via their online website. Not to mention, I was advised the package deal price was correct by an agent over the phone. Book directly with the airline and hotel never though Priceline!

I booked a hotel through Priceline. It was Labor Day weekend. The hotel was through IHG and 3 hours before I was to check in I get a call from Priceline canceling due to IHG hotels are not honoring any contracts with Priceline. So at the last minute while traveling in my car trying to find a hotel to stay at on a holiday weekend. Priceline is totally a scam. They do not have contracts with hotels. They get you a good price and at the last minute cancel you because the hotels won't honor them. Stay away unless you want to be stranded.

Priceline is not honest with rental car reservations. After researching our needs, we booked a rental car advertise as Honda pilot or similar. When we picked up our rental car, we were given a Nissan rogue which is smaller and not similar to a Honda pilot. The rental agent said they had no other vehicle for us. We called Priceline customer support and they confirmed that a Nissan Rogue is what they booked for us.

I had a ridiculous experience with Priceline and Dollar rental car. I booked a car for travel surrounding a work trip. I could not imagine that in this day and age there is any reason a reservation for a car can’t be rescheduled other than company’s line these two are more about finding ways to rip you off instead of running a legitimate business. DO NOT, UNDER ANY CIRCUMSTANCES BOOK ON PRICELINE OR DOLLAR RENTAL COMPANY!!

Priceline is not trusted. Do not trust this company with your travel plans. They take your reservation, send a confirmation, and leave you stranded with no backup plan. Save your vacation and book somewhere reliable. My whole weekend plan is ruined because I received a confirmation for a rental but when I shows up the rental place there were no car available. Avis then proceed to tell me to call Priceline since I booked through them. When I call Priceline after waiting for 20 min the CS rep to tell me to book any their car on their website. Well that does me no good. I will be paying a high price for booking last minute. They would not help me book another booking for the same price I paid.

I have had a very disappointing experience with Priceline. Priceline collected the payment from me but did not pay the hotel. When I arrived at the hotel, I was informed that the payment had not been received, so I had no choice but to book and pay for the room again. I immediately contacted Priceline and requested a refund for the amount that was not paid to the hotel. However, it has now been more than a month, and Priceline continues to give me the same response that they are "working with the vendor team" and will get back to me.

Priceline is horrible and will never use them again. I made a reservation and in 2 minutes I canceled due to the room not being big enough for our party. They charged me half of my price. WHY???? Is this how they make their commissions? I even called the hotel directly and they said since they didn't receive payment from them, they wouldn't charge for since it was canceled. HORRIBLE service.

I purchased a hotel room at Hilton Garden Inn Falls Church, VA. When I arrived at the hotel, Priceline provided a non-valid card which looked as if the room wasn’t paid. After showing the hotel associate my bank transaction, we had to call customer service, who took several hours to complete the transaction and for me to check in. It is unacceptable to accept my funds, withdraw the funds, just to not have the corporate Priceline card not to work and constantly decline. My funds were taken, and even 2 hours later waiting on customer service to resolve my issue. I deserve a refund and comp rooms. UNACCEPTABLE and lame!

I rented a car for my travel plans. Come to find out that the insurance that I purchased the rental company would not honor it. Had to purchase a second insurance from the rental if not I would be stuck in the middle of nowhere in a different country. Good luck trying to reach someone at Priceline at that as well.

If I could I would give Next Car zero stars; -5 would be more fitting. I booked off of Priceline and was subjected to this nightmare rental place. They use a virtual assistance, they were nice at first, they got all my information, and then my credit card. Then they told me my insurance wasn’t valid enough; full coverage insurance. Turned around and told me they would have to charge me $1000 and they would hold it for 30 plus days or charge me $300non refundable fee. I LITERALLY HAVE VALID INSURANCE. I refused The car because it felt too much like fraud. A week later my credit card was exposed to fraudulent charges; the one I originally showed to the virtual assistant. I pray nothing else was compromised because they literally have all my info!

I really wish that I had checked closer with. What Priceline reviews are like. I booked a room and it was unable to reach that room. Due to a plane delays, they were not interested in giving me a refund or offering me any kind of compensation. I would highly recommend not using price rate for any type of hotel stays at all.

Horrible service. Horrible representatives. Lack of respect and communication, Please don’t use this third party service. Priceline is not a trusted service. Do not waste your time and money with them. They refused to refund my hotel reservation money after I had a flight cancellation for a thunderstorm out of my hand!!!! The representative almost hang up while I am talking to her. They lie. They took our money which refunded from the hotel.

Very disappointing experience with Priceline. I had a hotel reservation for two nights and contacted Priceline to change it to one night. The representative told me they would call me back within 10 minutes, but they never called back. We then contacted the hotel directly, and the hotel confirmed that we could change the reservation and stay for only one night. However, Priceline refused to refund the money for the second night. This was extremely frustrating. The hotel was willing to accommodate the change, but Priceline refused to refund a night that we did not use. The customer service and communication were very disappointing. I would not book through Priceline again.

We booked and were charged for two hotel rooms, but Priceline generated duplicate order numbers, resulting in the hotel recognizing only one room. At 11:30 PM after hours of traveling, we had to call Priceline to fix their mistake. There was a long wait just to get the call answered, followed by nearly 10 minutes navigating a frustrating and completely unhelpful automated system before finally reaching a representative.

Priceline pretends to help you but actually scams you of your money. Once you go with Priceline expect to get scammed. They will never give you a refund and their deals are through third parties that work with them that only care about taking your money. I called multiple times to ask about my case that they promised to handle but they did not until I called many times to ask for updates

I had booked a hotel room at Hampton Inn in Leavenworth WA On 12-25 and realized I needed to also have a room for 12-24. I booked with Priceline and then called the hotel to combine them. The hotel told me they couldn’t combine and I needed to contact Priceline. I chatted with “Jenny” and was told I needed to cancel and rebook. This was not helpful at all. What happened to customer service?? In days gone by someone would just make the change and not have the paying customer do all the legwork. I will never use Priceline again. What a terrible service.

Priceline is a complete fraud. They don’t tell you where the hotel is till after it’s booked, and they say will get in contact with hotel is a complete lie, they will give you the runaround and tell you that the hotels aren’t answering calls or emails, they say you can cancel, but you won’t get your money back and the insurance that you pay for the so called protection is a fraud too. They never help and they don’t have the right information to help get your money back so if you make a mistake it’s on you basically so it’s a scam. Don’t use at all.

When we made reservations for 2 rooms we got there and surprise! No reservations made!!!😡 And now I have to dispute it and after several calls and an email stating THEY will decide if I get a refund!!! So, on to my bank to dispute the claim!!! Never again will we use Priceline… Fyi the hotel gave us the 2 rooms 60 dollars cheaper!!!

I recently birthday car rental. Unfortunately my wife got sick. We were unable to make it to Tennessee to pick up the car. I did not want a refund. I just wanted credit. They denied it. I work for HCA one of the biggest health hospitals companies in the United States. I have the biggest platform to speak my mind. I think priceline needs to come down from our company customer benefits. If anyone in priceline is going to read this this is my reservation number **.

I set a date for a same night hotel stay and book the nearest one with decent reviews. I get the confirmation email for a date PRICELINE changed for several weeks later. I contacted the hotel same minute and was told they can't modify or refund based on their policy. I called priceline and escalated up the chain of command and was sent an email stating I would be updated on the status. It's been weeks and I hadn't heard back. Meanwhile my non-stay was processed. I reach back out to priceline and they tell me they are upholding the charge. For a hotel stay on a day I did not book. Because of PRICELINE'S mistake. This is straight up theft. Currently disputing the charge through PayPal but definitely wont be using priceline anymore after many years of being a loyal customer. Insane.

I had 3 times reservations with Priceline, every time I think I am saving, it end up losing more money and that is mostly because the knowledge of the agent, and when mistakes happen, can’t fix. They have no knowledge and after you book and you find the mistakes and to fix the agent mistake that where you lose more money because you cannot cancel, and you lose the money fixing the agent mistake.

This company is the worst! They made a mistake and booked us for the wrong day! Then, approximately 5 minutes later, when we found a phone number for them, we called and explained the error and asked them to cancel the reservation and book us a room for the correct date. They did reserve the correct day but never cancelled the wrong date. Then, several weeks later, when our credit card bill arrived, we discovered that they charged us for the wrong day, which they were supposed to cancel and they charged us for the corrected date! Now, neither Priceline, nor the hotel, nor Priceline's partner (Get a Room.com) will take any responsibility for their mistake. We are stuck with double charges on our credit card and nobody is willing to help! Never, never again!!!

HORRIBLE COMPANY. My entire trip ruined. Wasted an entire day of travel. Wasted time off of work and money. Rented a non-refundable car at an airport location. Read the notice on Priceline which said “some car rentals do not allow local renters”, which I am not a local and have out of state drivers license. Turns out, there’s another policy that had to be clicked on at checkout (among a whole BOOK of policies that would take forever to read through) that said I also needed flight itinerary, which I did not have.

After using Priceline to book a rental car, I had to return it more than a week early due to an emergency. They did not extend a refund for the unused time despite customer assistance stating it was possible.

I wish I can put a ZERO! They gave me an absolute fake information and book, made me hold on line for more than 2hours and handed up. Never called back on my second call. I understand no refund but if the agent gives a false information and booked, they should at least give back a credit or will be able to reschedule option. They ruined my whole trip and time. Never again. The worst company ever!!

Where is my refund!! Priceline should be the next company to go out of business. I found it to be unnecessary to use them. I purchased an airline ticket through them, which I could have used the Airlines itself (same price). Also, I purchased the protection plan with Priceline. The airline decided to cancel and offer refunds or future credit and I opted for the formal to refund. I had no problem receiving my refund from the Airlines, however, it was minus the Protection plan I paid. The Airline stated I would have to call Priceline for the refund. I spoke with a Priceline customer service agent and she said the date was past 15 days. The date was exactly at 17 days. I never knew that the protection plan had a limited time. It seems the Airline and Priceline maybe in on some things together. This is my opinion.

Reserved and paid for a hotel room for 2 nights 10 days in advance. Went to check in, and they told me they had no rooms available. Worked with Priceline's customer service for 3 weeks with no resolution in sight. I finally disputed the charge on my credit card and got my refund. Never again will I ever use Priceline!

This company needs to be shut down! I recently made a reservation for a hotel. Upon receiving the confirmation, I noticed the arrival date was incorrect. I immediately called the number on the email (1.866.913.0695) to request the date be corrected. The person who took my call was very hard to understand and seemed irritated the moment he said hello. I explained the situation and requested the change be made as the arrival date was for the day I made the reservation, which was incorrect. He informed me he couldn't make the change. This made no sense to me.

I am extremely disappointed with my experience with Priceline. My family is facing a life-changing tragedy after my son was involved in a serious car accident that left him paralyzed. Because of this unexpected emergency, I contacted the resort and explained my situation, asking if they could either refund my reservation or simply allow me to move my stay to a later date. Despite knowing the circumstances, the resort refused to offer any meaningful assistance. They would not provide a refund, credit, or even allow me to reschedule my stay. What was most upsetting was the complete lack of compassion and understanding during one of the most difficult times my family has ever experienced.

Priceline’s customer service was some shit. I contacted them immediately after realizing I booked the wrong nearby hotel, but received no empathy, flexibility, or real effort to help—just “nonrefundable."

Worst experience of my life… Paid for a bundle trip. Flight, Hotel, and car. Flights were great and smooth going. Paid again for rental car when I picked it up. Got to hotel in Miami and said that the card they go from Priceline was declined so canceled our room. They were sold out had to go down the street pay another $700 to get another hotel room. Called Priceline that is not our fault we hired a 3rd party to book stay. What?? So I paid Priceline to pay someone else now I’m waiting for Priceline to get money from 3rd party but can’t tell who 3rd party is… Still waiting for refund after 20 some days. Worst company and service I have ever experienced! USERS BEWARE.

I would give a 0 star if I could. I made a reservation for a trip to KC. I bought the trip insurance at check out. Something came up making the trip impossible. They said it was a non-refundable booking and they would have to ask the hotel for an exception. Put me on hold for a few minutes and came back and said I was out of luck. I’m out over $300! They did refund the $20 for the insurance! What a rip off! What’s the point of insurance if you still can’t cancel?!

If I could give a negative star I would. I will never use Priceline again. All I wanted to know was if a flight alert with an agenda was a scam or legit. I called and the rep stated I would have to call my bank and hung up. I called back trying to determine if this was cancelled or a scam or what. It had my name and home city. They hung up mid sentence. (Same guy-just tried to use a different name which was Robin this time.) Never again will I use Priceline - they are obviously incompetent and I will warn anyone else to not use them.

Upon arrival, we found several issues: the room lacked an ocean view, the air conditioning unit leaked, the security lock was broken, the restroom door was non-functional, and the stove was inoperative. Despite reporting these problems to the front desk, we were reassigned to another room with the same issues. Then reported to Priceline and hotel refund so we look for another hotel.

I’ve been using Priceline since I was literally in high school. I’m 31 now, I’m VIP Gold, and I’ve booked so many trips through them over the years because I genuinely trusted them. After this experience, I will NEVER book through Priceline again. My friend and I booked a hotel in Times Square for Memorial Day weekend. We paid $540 and specifically chose the room we did because we believed we were getting separate beds.

I am extremely disappointed with Priceline and the lack of assistance I received regarding a simple one-letter typo on my airline ticket. My legal last name is **, but the reservation shows **. I contacted Priceline multiple times asking them to correct ONE letter so that my ticket matches my government-issued ID. Priceline continues to tell me that American Airlines has to make the correction, while American Airlines tells me that because the ticket was purchased through Priceline, Priceline has to correct it. Meanwhile, I am the customer stuck in the middle with no resolution.

I had two separate reservations through Priceline.com, and both turned into major problems. In **June 2026**, I booked a **non-refundable rental car** through Priceline. When I arrived at the airport, the rental car company told me they **did not have a car available for me**. I was left stranded and had to spend **$150 on a taxi from the airport to my hotel**. It was extremely frustrating to pay for a reservation that the vendor could not honor.

Be very wary of Priceline. We rented a car and airfare and a hotel. When we got to the airport it said it was an offsite car rental company Carwiz. They would not accept our car insurance. They told us we had to purchase theirs and I said no. I showed them our car insurance and my license and they would not accept my car insurance which I know is excellent. We’ve had it a long time. Triple AAA to be exact. I refused to rent a car from them. They will not refund my money. I tried calling Priceline several times. They tried to contact Carwiz and they will not answer the phone or they hang up and they said they will not refund our money. I am contacting the Better Business Bureau of Florida to inform them of this scam.

If you’re looking at Priceline for a flight, don’t. They are absolutely horrible. We had a flight voucher with them and when we went to book the ticket using the voucher we had to call them. We were on the phone with them for 4 hours just to be told that we have to wait for the tickets to go up in price because the cost of the flight has to be the “exact” price of the voucher. And the ticket had to be the most basic value. I.e. no baggage included and seat assigned at check in and last to board. And you can’t even use the voucher to upgrade to one of the better packages like the one that includes baggage.

I booked a Las Vegas trip at Censors and realized the resort fee was not included, it was never specified that it was not included in only found out after I booked it and called and spoke to a manager who also didn't know and had to call the resort to find out, I asked for the reservation to be canceled, I found another site that included all fees and was cheaper. They wrote me an email and said they would cover the resort fees if I kept the reservation so I agreed. When we checked in the reservation had been canceled by Priceline and had to pay a much higher rate and priceline never returned my money.... Horrible customer service. They don't give a F

Claim to be the best prices/price match however, you need to file claims within 24 hours. There is also a hidden fee to boom with them. In addition, we paid just over $140 for our room in WV on our way through to NC just to check out with our receipt showing the total would have been $87 had I called and booked with the hotel directly. You can only make claims over the phone as well. Very disappointed.

I had an extremely frustrating experience with Priceline customer service. The hotel room I received was unacceptable and had visible fecal stains in the toilet, mold on the light switches, etc, so I immediately sought help with getting a refund. The most frustrating part was how difficult it was to get connected with an actual representative, and once I did, I did not feel that my situation was taken seriously. I was essentially told that I needed to call back when a manager was available. For a situation involving serious cleanliness and sanitation concerns, I expected Priceline to be much more proactive in advocating for me and helping resolve the issue. They basically just brushed off all of my concerns.

Their website listed a car rental as a Honda Pilot or equivalent. However, the vehicle is not that when you go to pick it up because they say it’s a midsize SUV. They expect you to know that the vehicle you will receive is smaller, even though they listed as a Honda Pilot. This is a classic case of a bait and switch. When I called their customer service, they refused to do anything about it.

Priceline messed up reservation to tune of over $1000 USD when I reserved stay for 2 adults and 2 kids and they only told the hotel 2 adults. Despite having evidence of the 2 kids being a part of the reservation I was told I had to pay or could not stay at hotel. 8 times I called Priceline to fix it, was told day one I would hear back in 24 hours. 5 days later nothing. Every time I call I have to wait 10-40 mins to get a human, and then they hang up. Have spent hours trying to simply have my original reservation honored. Priceline has ruined my summer vacation. Thanks Priceline!

Bait-and-switch company. I did the flight and car option but never did get a car. Then they only offered $14.73 refund for the car rental for 3 days that I was charged. Shameful company.

I had a terrible experience booking through Priceline. It’s a scam. I booked and prepaid for 2 adults and 2 children for my Switzerland stay. But when we arrived at the hotel, the reservation only showed 2 adults. Because of Priceline’s booking error, they only booked for 2 adults. But we already paid for 4 people. We were forced to pay extra $500.00 plus for 2 kids at check-in. When we called customer service they can’t help anything. Worst customer service ever.

Disastrous experience with Priceline's platform and customer support. I searched for a hotel specifically located inside the Rome airport using a corporate discount link. The platform showed a hotel that, once booked, turned out to be outside the airport. I immediately contacted support because it was marked non-refundable. Their AI chatbot explicitly stated a one-time cancellation credit was approved and promised an update in 24 hours. Trusting this, I booked a second, correct hotel inside the airport. Four weeks and multiple customer service escalations later, nothing has been resolved. I am stuck paying for two hotels simultaneously due to a misleading search result and unhelpful customer service. Avoid this site. I am going to unsubscribe and never come back to this website.

Updated on 09/03/2026: Extremely disappointing cancellation and refund experience — I will not use Priceline again. I am writing this review because of my personal experience with Priceline regarding a hotel reservation for my planned trip to the Vancouver, British Columbia area. I made the reservation through Priceline and paid for the booking. I subsequently cancelled the trip and contacted Priceline regarding the unused hotel reservation and requested that my money be returned. What has been most disappointing is not simply the cancellation itself, but the way the situation was handled afterward. I spent considerable time trying to obtain a reasonable resolution and repeatedly had to deal with customer service regarding the same issue.

Horrible. Corrupt. Kept my refund money! Scammers.

I rarely leave negative reviews, but after spending over 8 hours across three days trying to resolve a simple reservation issue, I feel other travelers should know what happened. I prepaid $998 for a reservation at the Holiday Inn Fort Montgomery using my American Express card. I booked online, believing I was booking directly with the hotel. Only after the charge posted did I realize it had gone through Priceline, which apparently routed the reservation through another third-party booking company. My request was incredibly simple: I did not want to cancel my reservation. I only wanted to discuss making a change to it. That could have meant adding a night, shifting dates, or exploring available options. I simply needed to speak with someone who could access my reservation. Instead, I was sent in endless circles.

Rented a room at Extended Stay in Fishkill. Came to the hotel, front desk closed at 10 so could not get my key. Called Priceline: “We can’t help you until someone is at the front desk and your refund will be processed in two days." I said, "Sir, I am in my car and have nowhere to go." They said, "Sorry, ma’am, there is no one at the front desk to help you. There is nothing we can do. We will speak to the front desk in the morning and then process your refund. You should see it in two days." 🤦‍♀️ Please use another site so you're sure to have a place to stay!

DO NOT PURCHASE ANY TYPE OF TRAVEL INSURANCE OR CAR RENTAL INSURANCE FROM PRICELINE. Priceline representative are absolutely worthless in helping with claims purchased on their website. I recently purchased insurance for a rental car from Hertz in another country, when I got the rental car I was basically told that if I had an accident I would be responsible to pay and my insurance which I purchased from Priceline I have to file a claim with them.

I booked a hotel in New York City through Priceline and clearly requested a room with two beds because three adults would be sharing the room. To avoid any issues, I contacted the hotel well in advance to confirm my request. A few days before my trip, I called the hotel again, only to be told they had never received the two-bed request and that only one-bed rooms were available.

I booked a hotel on Priceline online. The advertisement clearly mentioned that the hotel could be canceled within 5 days of the reservation. The same day that I made the reservation I found out that my plans had changed. I called Priceline and they told me that my reservation was non-cancelable and the only way to get the $1350 that they already charged my credit card was to cancel the reservation and request that the hotel refund me my money. The next day they sent me an email saying that the hotel denied my request. I called back that same day and said that I understood that I could not get a refund but now I wanted to reinstate my reservation since they already had my money. They said that they couldn’t do that. I requested to speak to a manager but all I got was an email back saying they could not do anything. So they had my money and I could not get the room. In my humble opinion this is the worst customer service ever and pure stealing.

I booked a hotel room through Priceline.com for a stay on Monday, August 11, 2026. Exactly 11 days prior, on July 31, 2026, the hotel suffered a severe fire. Out of serious concern for my safety and health, especially given a pre-existing respiratory condition that makes lingering smoke hazardous, I called Priceline customer care at 855-201-5621 to request alternate accommodations or a credit for a future stay. Despite calling multiple times, I was repeatedly told that because the hotel wasn't completely closed, I was still expected to stay there.

If I could give no stars that's really what I would do they don't even deserve one so now to the review.. I used to use Priceline quite a bit but the last three times I booked a hotel, simply put "they got the gold mine, & I got the shaft". The property was asking for a credit card for any incidental charges, ok however they were saying let's go ahead and just assume there's going to be an equal amount of charges incurred during your 17 hour stay as the price already paid, so let's go and add another $50 for safety's sake. HUH?? That's a bait and switch if there ever was. The so called deposit becomes more revenue that doesn't return nearly as fast. If you're lucky maybe 3 weeks plus, maybe. An immigrant here treating American customers like they're still in the old country with disrespect.

This is the last time I will be screwed over by Priceline!! It has let me book hotel rooms that weren't available, kept my money for 3 business days! It has falsely advertised shuttles for hotels and tried not to refund me based on me being stranded by that misinformation. It has booked car reservations at businesses that have no cars available and AGAIN KEPT MY MONEY FOR DAYS even though the booking had to be canceled. Imagine how much money they are making holding these funds across the world EVERY DAY! Never again. AND I HAD TO GO THROUGH AI TO DO IT!! No.

I understood the blind reservation upon booking. I wasn't thrilled with a 3 hour layover, but planned on getting some work done during that time. About 11:21 pm, I happen to be awake and checked my email out of boredom. Lo and behold an email from Priceline that the connecting flight had been cancelled and I had been rebooked on a flight that now had a 4 hour layover in the same city, PLUS now an additional 4 hour layover in LAX! The complete opposite direction of where I was headed to begin with. So my 3 dreaded 3 hour layover was now a combined 8 hour with an additional 3 hour flight! So a one hour flight turned into a 16 hour ordeal. Impossible to reach anyone to discuss a possible change of connecting flights, absolutely no refund or discounted flight. I will never use Priceline again nor will I recommend them!

I actually don’t even give them one star. Priceline ** me around for three weeks. I spent hours trying to get a refund for a hotel stay that I made due to the death of a family member suddenly. Priceline will take your money and then use yet ANOTHER booking agent to make the reservation and refuse to work with you at all in terms of giving a refund. So when the booking agent “can’t get ahold of the hotel” their third party issue now becomes your problem even though Priceline is the one that took my money. It’s lovely. Hotels will tell you absolutely don’t go through them. It’s ALWAYS a hassle and very rarely does it work in the customers favor because THEY DON’T CARE ABOUT CUSTOMERS which is a terrible look if you’re literally working with people in every aspect. So thanks for taking my 400$ and me spending weeks and HOURS on this for you to tell me “too bad”. Avoid them at all cost because I tell you, it will cost you otherwise.

Horrible customer service! They represent horrible rental companies that screw you over when you get to your destination and tack on the most ridiculous fees. You can't do anything about it because you are in an unknown area and need a rental car. When addressed with Priceline, they don't respond to your emails and phone calls. Priceline chooses to represent cheap, unprofessional and sneaky companies and then turn a blind eye to it. I will never do business with Priceline again. WATCH OUT FOR QT Car Rental company aka Global Car Rental in Orlando.

Priceline Let Us Down, Not the Hotel. I rarely leave negative reviews, but our experience booking through Priceline was extremely disappointing. We booked a room at TownePlace Suites by Marriott New Orleans Metairie because Priceline advertised accommodations that appeared to sleep four people. When we arrived, it was obvious the room would not comfortably sleep four unless someone slept on the floor. To make matters worse, the original room had a strong smoke odor.

The people that you talk to when booking a hotel/motel do not know what they are doing!! I was booking for an Amish family that was out of town with another family member that was sent to a hospital in a major city. They do not have credit cards or any id. (religious reasons) She said that I could use my credit card and put the room in the wife's name and then go to the hotel and check in and then her husband could go there later that night and stay. When we got there to check in, they wouldn't let us have the room because they HAD to have picture id of the person with the credit card AND that person's name had have the reservation in their name.

The only reason I'm giving a one sorry view is coz I can't give any less. Please be careful using Priceline as an app to locate you an Airbnb a hotel or any other location that you want to stay at. They lie. They don't keep the word. Good luck with Priceline. They suck, tremendously suck. Don't use them

Dear Enterprise Customer Service & EXTON Team, I am writing to formally complain about my recent rental experience, which involved an unaddressed vehicle issue and an unjustified late fee. Vehicle Condition at Pickup: I rented a vehicle through Priceline (with damage insurance also purchased through Priceline) and picked it up at your Enterprise location last Friday. At the time of pickup, I was informed that smoking was not permitted in the vehicle; however, the car had a strong smoke smell.

I rented a car on July 2, 2026, at Dayton Ohio Airport. After my rental, I noticed an unexpected $48.00 collision waiver charge on my American Express bill. I contacted Priceline's customer service, and after they reviewed my case, they refunded the $48.00 charge. I appreciate that they took the time to resolve my concern and make things right. I contacted Priceline at 855-201-5621 and spoke with a supervisor, who reviewed my case and confirmed that I would receive a full refund under Priceline's refund policy. The booking process was easy, the rental went smoothly, and I'm happy with how the issue was handled in the end. Because of the positive resolution and excellent customer service, I would use Priceline again for my future travel plans. Thank you for standing behind your customers.

The agent provided incorrect information on several occasions regarding fees and pricing. I was also informed that the hotel was not accepting walk-in reservations and that payment could not be made directly at the hotel. I contacted the company to report the issue, but my concerns were not properly addressed or resolved. The experience was frustrating due to the lack of accurate information and effective customer support.

The agent lied on several occasions regarding fees and price. I was also told the hotel was not taking any walk in reservations and that I could not pay at the hotel. I called to let the company but issue was not resolved.

I sent my GF to San Diego for two weeks from Ohio. On her last night there I made a reservation thru Priceline to stay at the Bay Club in SD. Priceline deducted the money from my checking account of which I have a record. However, I never received a follow up email. The night my GF showed up at the Bay Club, there was no record of the reservation. I had to make reservations for her at another hotel in SD which was over 100 dollars more than the Priceline cost. I called Priceline a few days later and they have no record of such transaction though the deduction is clearly seen in my checking account

Booked a hotel room 4 months in advance. Received the email with the confirmation number. Arrived at the hotel a day before my scheduled stay. The hotel hasn't received the booking at all. Called Priceline 5 times with each call being at least a half hour. Received another confirmation number during my second call. Immediately called the hotel and still no booking. During the 4th call I received a confirmation number which I finished the service reps sentence and told him it's the same fraudulent number I was as given before. Still haven't received a refund. I've never had a problem before with Priceline but this is the first and last.

I’ve used Priceline for years, but yesterday was the last time. I selected a hotel in Carmel directly from Priceline’s map view — zoomed in, clicked the pin, and booked it. Only after the reservation was confirmed did it show the hotel was actually in Manteca, about 140 miles away. I called Priceline within an hour to cancel, but they refused and blamed me for “not paying attention.” I’ve attached an example showing how their map places hotels from completely different cities just a block apart, which is exactly how this mistake happened.

Double booked at the hotel. Neither the hotel or Priceline would make it right. I spoke with priceline customer service, they said they'd call me back after speaking with the hotel, and they never did.

I rented a car on May 14, 2026 at the Dayton Ohio Airport. When I received my American Express bill I found the charge was $48.00 more than what was quoted. I disputed the charge with AX but they declined the chargeback. Priceline added a collision waiver charge of $48.00 without my consent. I never take that coverage as my credit card and my car insurance cover rentals. I called Priceline at 877-477-5807 and spoke to a supervisor and was told that Priceline has a no refund policy. After reading reviews I see how dishonest this company is. I will never Use them again for any travel plans. You will do better contacting the car rental companies direct.

They kinda steal my money. They give me a wrong room reservation. I call them to fix this and they can't fix my problem so now I been charge amount for cancelation and this wasn't my fault. And also they lied. They told me one thing and hotel different thing. Please people don't make a reservation with them. Be careful people.

I booked a flight with them in April using AirAsia for a trip from Cebu to Davao City. On May 8, 2026. I received an email from AirAsia stating they were going to suspend that service starting June 11. I reached out to AirAsia. They stated since I booked through a travel company I had to go direct with Priceline. I called Priceline. Even sent them a copy of the AirAsia cancellation email. I spoke with them two separate times on the phone. As of July 23, nothing has happened and the flight was booked for round-trip August 5-16.

Never use Priceline .. We paid 1600 for package who was supposed to include flight hotel and car rental. The car rental charged us an additional 550, the hotel they use charged us 25 plus resort fee of 45 per day so that's 70 per day on top of priceline's 1600. Then rental car was small size with bald front shakey tires.... They said, "That's all we have. Take it or take nothing."

I have booked with Priceline before and was happy with the results. This time, the customer service was very poor. My father passed the night before, and my experience with TSA was a nightmare. Originally, the flight was booked for three: my daughter, my son, and myself. Unfortunately, my daughter could not meet the TSA requirements, even though I paid the $45 in advance for passengers without a government-issued ID. I contacted Priceline to cancel my daughter's flight due to unforeseen events in time according to the policy, but was told there was nothing they could do about it. This is heartbreaking because I really like Priceline. Needless to say, next time I will be booking with another agency due to the unforeseen rude customer service.

Called customer support regarding an ongoing issue and spoke with Amy, who seemed willing to help with my issue but then hung up on me. When I called back and asked to speak with Amy again, the representative said "let me see if she's available" before hanging up. During subsequent calls, representatives claimed an employee named Amy did not work there, and eventually my number was blocked. When calling from another number to request a supervisor, I was repeatedly hung up on or placed on hold and disconnected. Finally, I reached a supervisor named Jimmy, who was extremely rude, condescending, and dismissive of my issue and the fact that I had been hung up on multiple times. This entire experience was completely unprofessional. If support agents are unable to resolve an issue, they should be honest rather than treating customers this way.

You can most certainly use Priceline as a search engine but do NOT I repeat do NOT book through them!!!! What a horrible experience! They booked me with a terrible rental car company that I could not use because it was a scam!!! They also booked me in the worst hotel imaginable. I mean it was absolutely disgusting!!! I had to spend more money to get another hotel room and rental car and Priceline refuses to give me my money back!!!! I will never use Priceline to book anything ever again!!!!

Very disappointed with Priceline. I booked a Flight + Hotel package, and when Airlines canceled my flight, my entire trip became impossible. Instead of helping, Priceline kept shifting responsibility to Agoda and the hotel. I paid over $2,100 to Priceline, but when something went wrong, they offered no real support or solution. Their customer service was slow, unhelpful, and kept giving the same response without resolving my issue. I will not book with Priceline again and would not recommend them to anyone looking for reliable customer service.

To all people that are planning a trip via Priceline. BEWARE!!!! This service provider is a scam. They use tactics that appear legit, but in the end, you are subject to lose your funds, plus be inconvenience. SO LET IT BE KNOWN. DO NOT BOOK TRAVEL WITH THIS SERVICE.

Customer service is terrible. Delays in communication, no return calls.

Do not book through Priceline or stay at Townhouse Near Hall Of Fame Canton I 77. I arrived shortly after midnight with a confirmed reservation, but the hotel told me they were completely full. There was even a “No Vacancy” sign at the entrance, and I was denied check-in. The full amount had already been charged to my credit card, but I never received the room I paid for. Because it was after midnight, I had no choice but to book another hotel at nearly twice the price. Four days later, neither the hotel nor Priceline has refunded my money. In my opinion, this is not an honest way to treat customers. I cannot recommend either this hotel or Priceline.

DO NOT BOOK WITH PRICELINE!

After years of using Priceline since they were established on a monthly and sometimes on a weekly basis, even before there was an app. And I am in disbelief with how bad the the quality of the hotels have been from cleanliness to the mold and cigarette smell in America and in other countries. Since May and recently didn't give me my money back even when the hotel give me a piece of paper to send to Priceline not to charge me. But instead I was on the phone for hours with customer service in India. They made things very difficult and didn't give me my money back. That's okay Priceline. Keep the money but you lost me as a loyal customer and I will never ever use Priceline again. Goodbye.

Y'all are AWFUL. What happened to your service? It's the worst now. I did not even get a good deal, and now you won't transfer or cancel it despite it being weeks away AND me having a verified medical reason.

I should have known not to go to Priceline and stick with Expedia. They definitely do not research their hotels. I was in a tornado and needed to get a hotel for a couple days, so I looked into a Days Inn. Looked absolutely beautiful when I arrived. It was horrendous, I wouldn't even walk into the room. I can already smell the pee. The mold, the smoke, the dirty bed. So I went downstairs and told the staff that I was not staying there so they gave me back my security deposit and said that I would have to call the third party to get my refund. Which is Priceline. I called Priceline right away, told them what happened. And it is now three weeks later and I am still dealing with them even though the hotel approved for my Refund from Priceline. I will never go through Priceline again. And they should not even be allowed to sell nothing!!

Message Priceline quoted me $870. I ended up booking through another platform for $824. After I booked, I received a confirmation email showing that the reservation was actually made through Priceline.

I booked a vacation package through Priceline, but when I called customer service, I was told that although I purchased it on Priceline's website, the reservation was actually processed through Booking.com. Before booking, I researched hotels and the online photos and descriptions made WoodSpring Suites Corpus Christi (1026 S. Padre Island Drive, Corpus Christi, TX) appear to be a decent property with nice amenities and furnishings. Unfortunately, that was not my experience at all.

Agent didn’t disclose that I was calling Priceline for the reservation and I was charged double for than the direct hotel rate.

I booked a Southwest Airlines Basic fare through Priceline. I later canceled the ticket before departure and received an email confirming a $192.40 Southwest Airlines travel credit. The cancellation email stated that the credit could be used toward a future Southwest flight. It did not mention that the credit could only be used for a higher fare.

I booked a hotel/car rental package for Las Vegas through Priceline. The hotel was fine, my complaint is with the car rental. When I picked up the car the representative had me give them a credit card for a security deposit. She then asked me to sign some spots on the tablet. When I asked what I was signing she said it was for the security deposit and would be returned to the card when the car was returned.

I tried to change dates a month before and Priceline said I have to cancel my reservation only and will not get refund. Do not add trip protection because it’s useless. However Priceline care for customer service.

They misguide people to book through express deal. And show nice hotel but you end up in something worse than a motel. Priceline is fraud. Do not trust them. I have been contacting them from past 10 Days and I still did not get my money back. They give false hope that the hotel not picking up. When they can email and fax. What a shame.

Priceline people are in the Philippines and I can't understand their English. I wasted an hour with them and Turo trying to cancel my reservation for tomorrow. They said that turo is responsible for cancellation and turo said that priceline is responsible for the cancellation. You people better get your 💩 together

Priceline doesn't seem to research the companies they set you up with. So before you book. DO YOUR RESEARCH!!! The Comfort Inn we stayed in was very clean and staff polite. I didn't like the area but it was convenient for my reason for being in Texas. The car rental car company Economy/CorpUsa is horrible. If you ever rent with them just beware of hidden fees. They will NOT mention them at the counter. They will up sale you the toll and insurance but that is it. Be sure to take pictures of the car before and after drop off. Poor communication from both Priceline and the rental company. Priceline cost $220. By the time Economy/CorpUsa finished charging me $1514. Beware! Still waiting to here back from them. Also the car smelled like cigarettes and wet dog.

Booked a family vacation through Priceline. Had no complaints with the airline and the rental car company but the hotel (Days Inn Wyndham in Florida City) was horrible. We checked in late night, We were first given a room where bath tub was dirty (dirty is an understatement. Looks like it was never cleaned after the previous guest vacated !!!). Called up front desk and they said they would send someone with a new set of keys. Someone came in offering to help. Turn out that person had an ANKLE MONITOR. When we complained to the front desk they denied the possibility outright. They even claimed that they could spot that individual in the CCTV (either they are dnying or the person is too smart to outwit the CCTVs). Either way a dangerous place to stay.

Made a reservation with Priceline and when we got to the hotel the hotel did not have our reservation and the hotel's completely full. The hotel's in the area were also booked, we almost had to stay in our car, but we found an alternative hotel for 3 times the price. Priceline refused to refund our payment. I called every day for 2 weeks and they told me that they needed to speak with the original hotel (which was very nice and I was able to contact). Finally I ended up disputing the charge with my credit card. Now Priceline said that they won't handle the case anymore. So dishonest. I can't believe this company is still in business. DO NOT USE them, it's not worth the headache!

I drive a million dollar transit bus for my county, but couldn't rent a car on my debit card. Priceline made the booking. Charged me ahead of time for the insurance and when the car company refused to rent to me they told me "tough shit" on the insurance charges.

Terrible customer service. Called many times to confirm a trip within days of purchase. No confirmation, didn't tell me the hotel was booked on different days than the flight. Once I received confirmation 4 days later - I found out and was one day late to change or cancel. You snakes, I had days correct for the flight, but how can you allow someone to book different hotel days when your trip is done, and you are gone. Makes no sense and to not say, " Hey, umm your flights are these days but the hotel is a week later." Do not, I repeat, do not use Priceline. Same thing is happening to my cousin; it switches hotel days, and you do not even notice. I hope they are out of business soon. I HATE all the idiots.

Do not use Priceline unless you want to be utterly frustrated to the point of tears. I paid and afterwards I realized it had changed the dates that I selected. I spent hours on the phone with them as I needed a hotel for the next day, not midweek next week. They basically cannot do anything, do not follow up, in the end told me they could cancel but failed to mention I would only be refunded $2 and the rest the hotel kept for a "cancellation fee." So they kept $150! The cost of the hotel and nobody even stayed in it. It's not my fault it reset the travel dates I entered, and I called right away once I noticed. No one at the hotel answers the phone. Complete headache. Not to mention the AI chatbots Priceline has that you have to fight to talk to humans every time. I will never use Priceline again. What's the point of using this service if they can't do anything or help you at all?

Priceline is horrible. DO not spend your hard earned money. They never sent the hotel reservation. I had to pay for another hotel and when attempting to get a refund it's been nothing but smoke and mirrors. They repeat the same lines "waiting to hear from their booking partners." This company should be sued for THEFT of money when there are clear issues. The hotel has confirmed they did not receive the reservation from Priceline that I paid for and got confirmation for. Priceline confirmed this with me twice now and still no refund. I pray that God takes care of this company and they get what they deserve: Jail time. This goes for anyone who works for them because they are just as complicit. Wrong is wrong. -100 stars if I could. I've been a loyal customer for years with priceline and this is how I get treated.

While collecting payment in full and in advance NEGLECTED to mention fees the hotel will be charging additionally. NEGLECTED to mention room service and housekeeping NOT AVAILABLE in the room reserved since it’s a “condo” within the hotel. LIED about refunding excessive fees. DRAGGED claim in hope customer will forget. FRAUDULENT. SHOULD BE INVESTIGATED BY THE GOVERNMENT.

Priceline used to be passable...now if you book with this card don't be surprised if you arrive and there is no reserved room. I had to pay again for our stay. Have contacted Priceline, sent documents and they refused to give me my money back. It was a loss. Just book directly with hotel and don't use your Priceline card. They are all out to steal your money. Most hotels have no breakfast as advertised.

We're planning on taking a trip and purchased a vacation package for flights, multiple hotels and a rental car about a month ago and just got email saying that something was getting refunded which was very worrisome so we decided to call them and realized that they had only rented the car for 3 of the days of our 2 week trip even though we had put the right dates into the search. They're trying to make us add an entirely new rental for the remaining time that we're there, but at a much higher price than the rate of our package!!! We had budgeted very carefully and now are going to have to cancel everything because we cannot afford to pay 3 times as much for the same car!!

Rented a car from Priceline scheduled to pick up a small car thru Easirent. Got there at 7 office closed. Walked around found someone. I get the rental it had 108,000 miles on the car. They wanted an addition 150 and took another deposit of 265. Filthy car horrible stench all scratched chopped window. All cars are from out of state so most likely all salvaged. I still attempted to drive. As I was leaving the brakes felt weird. I took it back waited 30 min only to get a beater Sentra with 212,000 miles. I didn’t feel safe.. Cancelled and asked for refund. They refused.

Worst company in the world. DO NOT USE. STAY AWAY. I was told I would have to pay 200.00 to get a refund for service I never received and I have been trying for over a month.

Worst customer service and management. They are inflexible with cancellation of any flight changes. I wasn’t asking for a refund I was asking for a cancellation of an outbound flight but keep the return flight. They don’t care and won’t work with their customers. I would have given no stars but that wasn’t an option. Save the headache and stress and go through the airline directly. When you compare the airline costs to Priceline there’s not much difference and the airline will work with you.

Priceline made my booking wrong; I booked two queens but it is a king-bed room. They made it wrong multiple times. They never say sorry or notified the customer on that. Their service is the worst.

Priceline is the absolute worse and a scam. I booked a hotel stay and they have it listed as the same name for two separate locations. After I booked spent over 500$ they were unwilling to assist with getting it corrected to the location that I was at already and just needing to extend. They made me have to pack up my things and go to a whole other location as they were not willing to refund cancel or get a resolution after I have spent that (and a previous 700 on other rooms). They lie. Don’t call back. Leave you on hold hang up. All kind of bad business practices then they say we have a partner but that’s not listed when they process payments and take your money. Never using Priceline again. BAN PRICELINE. They are a scam.

They booked 4 rooms from Motel 6, Chattanooga Airport which did not exist. They did not give me a usable onsite, frontdesk phone # and they did not give Motel 6 even a slightly close phone no. with which the motel could warn me. Priceline Trip #**, Motel confirmation #** (for 4 double queen rooms). Because I had had a bad, similar experience with Priceline a couple of years ago, I always speak to the hotel directly to be sure I have what Priceline says they booked for me. I spent probably an hour trying to find a phone number for the location's front desk. As I also wished to request one of the four double queen rooms be switched to a king if possible, when I finally reached a voice which confirmed the change had been made (though I kinda' knew I wasn't speaking an onsite person), I accepted that my reservation was confirmed.

I don't know what happened to Priceline the last few years. The customer service is awful. Hard to get a hold of anyone from the actual corporation. The 3rd party is awful. It seems like a scam anymore. They are not informed of their own itineraries. A contact to the requested booking is all it takes if they do not have much info on their listing.

⭐☆☆☆☆ (0/5 Stars). I am extremely disappointed with Priceline and the way my booking issue was handled. I booked and paid over $1,000 for a four-night stay based on Priceline’s advertised room description and photos. The listing clearly showed a King Suite with Roll-In Shower and Sofa Bed, a 549-square-foot suite with a separate living area, kitchenette, dining area, and accommodations for up to four guests.

Priceline promises Best Price Guarantee but does not deliver, I submitted an email with evidence to Priceline for Best Price Guarantee a month ago but Priceline did not take any action, just empty promises.. I called several times about this issue but Priceline Kept on giving me the run around..

On a 20 minute hold Penny checked in 50 times so every 25 seconds I have to tell her, "I'm here" or she hangs up.

Website is VERY deceptive with pricing. Even when booking by selecting the Canada flag, in French, for flights within Canada, any intelligent person would believe prices will be in Canadian $. BUT, in tiny small print at the very bottom of confirmation, which was not received, is does say in USD dollars. One almost needs a magnifier to see this and it does not state elsewhere on website. So flight is way more than booking direct with the airlines! BE aware....we also had problems with Booking.com for a hotel refund, and this took about 3 hours to rectify. We will never use them again! 3 strikes and you're out!

This is the worst company. Employees are rude. They are scammers and not useful at all. I will never purchase with them.

Priceline has gone out of their way to withhold money that was refunded to them from United Airlines. We booked a vacation through "united packages", not knowing that United uses Priceline for their packages. United Airlines has refunded the flight back to Priceline, yet they just give us the run-around when it comes to giving the money back to the rightful owner. We were told by them that the ENTIRE package was refundable and here we are with over 1K of our money in their pockets. AVOID PRICELINE, THEY ARE LIARS AND FRAUDS. Spend your money with a company that cares about the consumer.

This is the worst place to book with. I made several hotel reservations when traveling to Colorado with my handicap family member who needs a roll in shower and they assured me this was what I would be getting. At all three hotels this was not so. The hotel said sorry because I booked it through a third party company. I had even called the hotel to make sure the room was right but it was not. How can Priceline be so incompetent when it comes to booking ada rooms. The hotel gladly puts it on Priceline because that is who called the hotel for me and I guess they didn’t call the right people. This is so disappointing when you have tried your best to make sure the room is accessible and they try to put you into a room and give you a chair when it’s not safe. Beware. If you book through a third party like this you will definitely be disappointed. Oh and the non refundable room is also grand when you are told they have what you are looking for.

It started out with a mistake I made on my departure flight so I had called to change said departure flight but instead of them putting the correct one I told them they put a similar one with a different state that I can’t get to so in the end I ended up missing my flight so then I called them back and basically they declined mistake I told them they made and said they couldn’t do anything. Then after that they took a whole week to check a 5min call log and lied saying I told them to put the departure flight in a while different state that I actually live in and I don’t got a car so obviously I wouldn’t do something that idiotic.

I have been a Priceline member since they started and I have ALWAYS been happy with their rates, deals and especially their CUSTOMER SERVICE!!! I travel a lot and am able to plan my own trips using their app. For the first time since I have been a member, I had an issue with hotel I booked. The room looked ok at first glance but after using the toilet and finding it wasn’t working, taking a cold shower because there was not hot water and having bugs crawl across the ceiling and land on me, I went to the front desk to try to get a new room.

Hotel cancelled my stay, as they did not have working phone or wi-fi. They emailed me the cancellation. Priceline won't accept the email as proof of cancellation and won't give me my money back. They say the can only confirm via phone, and the hotel literally hasn't had a working phone for a week now. I've fought with so many different reps, including a manager (Karen**) who are just useless. We're going to have to file a fraud charge with the bank, because Priceline won't issue a refund after our reservation was cancelled by the hotel. This company is so unethical.

I have been using Priceline to book my travel (round-trip airfare, car rental and multiple hotels) for years now but this will be the final time. There was a lack of transparency regarding the price up front and then the expected full cost at time of hotel check in. There were a ton of hidden fees at my final hotel destination with a difference of $3000 which was completely unexpected. Upon driving 6 hours to my 3rd hotel I come to find that it closed due to bankruptcy 3 months prior! I was not notified by the hotel nor by Priceline. They said it was booked by a third party. I was on the phone with Priceline for over an hour trying to find another hotel that fit our needs. I ended up accepting a refund and I scrambled to find other lodging last minute at a popular national park which resulted in us being much further from the park in a less ideal location and at a much higher cost.

They don't care about their customers. I've called and called and called and all they do is lie so that you don't get a refund. I even had a agent laugh at me on the phone. Do not ever use Priceline. They are crooks!!!

I spoke to three reps (Blue, Richard and Leia) and they saved the GD day for me. Man oh man...they brought my stress levels from 4 million...down to nada. SO, SO, SO great...that I sought out this site to let you know: GREAT CUSTOMER SERVICE DOES EXIST!!! They were amazing. I hope they all get raises!!!

Priceline sucks. Refused to give me back my money.. Don't ever use them.. I had a death in my family. And they would not give me back my money.

Horrible company!! If you value your time, do not book anything with this company. They can't change any reservations or refund you for anything. The company they reserved through says they can't change your reservations because you booked thru Priceline. In other words, you are stuck!! I have spent days and hours trying to reach someone to help me with priceline and the company I rented from. Beware of this company!!

Priceline has gotten too big for their britches. They don't care about their customers. I've called and called and called. When are they getting to runaround? I've used Priceline when it first came on the market. I was sold. I loved it. Now I don't think I'll ever use it again. I can't get results. They don't care about their customers anymore. They don't care about situations. I never had complaints until now.

They are a bunch of crooks!!!! Same as Budget Car Rental... They work together to rip you off for no reason. Never again!

Priceline is such a CROOKED company when it comes to issuing refunds. Please do yourself a favor and DO NOT ANYTHING through them ❌❌❌!!! They will lie about everything to find ways to not refund you. They are just a network of thieves who are all aligned to rob from customers. I booked a hotel in Jacksonville NC through them for 3 nights. When I came to the hotel, checked in and went to the room, I put my stuff down and went to take a shower. I noticed there were no towels in the bathroom. I stepped back into the room and saw one folded towel, when I unfolded it, it was dirty like something some wiped his ass with.

I booked a stay through Priceline that was tied to Majestic Mirage Costa Mujeres for Feb 12–17, 2026. Upon arrival at the resort, my reservation could not be found in their system despite the booking being fully paid and confirmed. This led to a major disruption that lasted approximately 8 hours, involving repeated phone calls between myself, Priceline support, and hotel staff while trying to verify basic reservation details. Instead of a seamless check-in, I was effectively left in limbo trying to prove I had an active booking.

Showed is an active trip and it was canceled and not refunded. Took me calling in to find out from American that it was canceled and didn't refund me. Now getting a refund after 2 and 1/2 months.

I will never recommend Priceline. I used them to make an appointment in May 2026 for a hotel in Connecticut for June 2026. The representative booked my appointment for three days at one hotel, but also booked an appointment for one day at Best Western. While still on the line, I asked him to remove that booking, he stated he could not and sent me to cancellation. I have been going back and forth with them from that moment until now trying to get that wrong reservation cancelled. They have been giving me a total runaround. They continually say they will send an email and contact me by phone. Neither as of now have happened. I have called basically every day or every 2 to 3 days, with no resolution as of now. I called on Thursday, June 11, 2026 and spoke with a supervisor name Dell (2 time speaking with a Supervisor) but no notes.

Priceline is a scam! I rented a car from them and upgraded to Jeep Rubicon. Upon getting to the rental car dealer, I was told "this jeep cannot leave the state and we cannot rent it to you”! Nowhere on Priceline’s website did it say anything but “unlimited mileage”, I had to rent another vehicle from the rental company that they would allow to cross the border into Georgia. By the way I was returning it to the same place I rented it from. After providing receipts to Priceline they made email the receipt on 4 different email chains and have had everything from I can’t open it, please provide more information, etc. This has been going on for two months! I don’t recommend them or Routes Car Rental out of Orlando FL.

I would NEVER RECOMMEND PRICELINE! They are so untrustworthy and fictitious! Customers service is so poor and the reps are so rude. How can you take a customer’s money and refuse to present a valid receipt! Everything is so shady!

Deceptive - my wife asked if she had reach the hotel and she was told, "Yes." It was not until we arrived at the hotel the we were told that we had booked through Priceline.

Disgraceful. Priceline give you expensive car rental through Easirent (3 Weeks deposit still held) supposed less expensive, but Easirent screw you with extras not mentioned. $65 a day insurance. $25 a day additional admin fee on tolls, above actual toll fees. Priceline doesn't care.

DO NOT use Priceline ever! We booked a room for two nights at the Fairfield Marriott in Louisville, KY. We were in town for my daughter’s freshman orientation. We booked a room off Priceline that they marked as fitting 4 people. However 10:30 on Sunday night we pulled out the sofa and it was a twin. I went down to the front desk who all of their staff was wonderful. They once said it isn’t a 4-person room but a 3 person. I called Priceline and after multiple reps lying, stating they were calling front desk in which they weren’t, because I was standing right there on speaker phone. Front desk told them to call back in the boring to speak with their manager to initiate refund for the night.

Worse company ever. Went online to make a reservation at a hotel. Was not aware I was on a 3rd party site and accidentally made a reservation for the wrong date. I received the confirmation and it realized. Called back immediately. Was told it was nonrefundable and the only way to correct was for them to cancel the reservation and call the hotel for approval to refund the money and then make a new reservation. I said ok. They called the hotel and customer service told me they said no. I called the hotel and that was not true. The hotel confirmed to me they told me to refund me the amount. The manager at the hotel gave me his number and email for me to tell customer service to call him directly to confirm. They still refused my refund.

I've been using this company to book hotels and car rental for 5 years but apparently this is the first time that I need to cancel my reservation d/t medical reasons but they are telling me that I cannot get a refund even if I call 2 weeks ahead. The fact that I am a VIP Gold!!! Will never ever use this company again!!!!

This is a horrible company to deal with, had to cancel a paid for trip with travel insurance in place, turning out to be a complete un needed disaster, wasted so much time with these idiots. DON'T USE PRICELINE.COM. THEY SUCK!

This has been the worst customer service experience I have ever had. I intend to share my experience online and with others so they can make informed decisions. Please communicate this feedback to your partners and leadership team. I am extremely disappointed with how this issue has been handled. Please don’t use Priceline.

This company is one of the WORST companies to deal with hotel bookings. Please be aware that even when they are a 3 party company dealing with your trip. Things like CHANGING THE DAMN DATE can be an issue if you are NOT AWARE OR CONSTANTLY CHECKING YOUR BOOKING!. It happen to me when I selected one of their "fastdealspromts" and literally when you select this "promos" you do not choose THE HOTEL they choose it for you, and what they do not mention to YOU is that THEY ALSO CHANGE THE DAMN DATES AS WELL... So double check or triple check the info is accurate!! because when they offer you those cheap trips they use hotels that do not offer cancelation or refunds! Even if you pay them EXTRA for "insurance".. Again is a 3 party that does not even have a phone number!! SO BE AWARE!! They do not care for the customer. They would STIFF you!! BETTER CHOOSE ANOTHER 3 COMPANY!! OR DO THE BOOKING YOURSELF!!

I will never use Priceline for a car rental again. The prices look great when you're booking, but the reality was completely different. It felt like a politician's promise—sounds good at first, but doesn't deliver when it matters. When I arrived to pick up my rental car, either the car wasn't available or there wasn't anyone there to help. After planning my trip around this reservation, I was left frustrated and without the service I paid for. A reservation should mean that a vehicle is actually available when you arrive. Instead, I was left dealing with uncertainty, delays, and poor customer service. The low prices aren't worth the hassle if the reservation can't be honored.

I booked with Priceline with a hotel I was very familiar with and upon arriving to the hotel, I was told I did not have a reservation. Front desk went to the back to "call the manager" and afterwards informed me that my reservation was transferred to another hotel they owned. Priceline never alerted me to this change. I had to pay a deposit at this hotel (the other hotel doesn't make you put a deposit) and once getting the room, it was filthy and not at all comparable to what I had booked.

I rented a car from Priceline and the option I chose was advertised to be from Ace rent a car or FOX rent a car. The reservation was made thru Economy rent a car, this company is forcing you to buy their insurance policy not to use yours. I called Priceline as soon as I received the confirmation, less than 5 min after, I spoke with their Customer service and also the supervisor Andrew, and do not want to honor their offer or cancel the reservation. Is the first time I experienced this on Priceline, but I'm afraid this is their new technique.

I have been a loyal Priceline customer with multiple successful bookings in the past, which is why this experience was especially disappointing. On March 24, 2026, my nine-year-old son and I booked a hotel room through Priceline. When we arrived, the front desk informed us that all air conditioning units at the property were not working. In Arizona heat near 100°F, staying there was not a safe or reasonable option, especially with a child. The hotel provided us with a cancellation/refund receipt, and we were forced to find last-minute accommodations elsewhere. We never stayed at the hotel or used any services.

Package from Priceline that offered both airline tickets and a car rental. I picked up the rental car- car broke down. I was stranded on the expressway as I called Routes Car rental multiple times for Customer Service and no one picked up. I additionally had friends call to assist me and they were not successful either. I had a family member drive to their location to find out what I needed to do, he was told to leave the car, that they would pick it up but had no insight of how I was going to get off the expressway or how to obtain a new rental.

Use Priceline to book a trip to florida with hotel and car rental. I needed to add a room to our reservation. So called priceline. Was put on a 170 hour hold. Never received a call back. Got Florida. I went to get the car and was charged. Additional money for insurance. Because my personal insurance wouldn't cover thirty thousand dollars in damages. Even though their car was approximately worth five thousand. Setting your customers up with businesses that scam them out of more money... Awful. Save your time and mental health. Use Expedia or Travelocity.