Priceline Reviews

I should have known not to go to Priceline and stick with Expedia. They definitely do not research their hotels. I was in a tornado and needed to get a hotel for a couple days, so I looked into a Days Inn. Looked absolutely beautiful when I arrived. It was horrendous, I wouldn't even walk into the room. I can already smell the pee. The mold, the smoke, the dirty bed. So I went downstairs and told the staff that I was not staying there so they gave me back my security deposit and said that I would have to call the third party to get my refund. Which is Priceline. I called Priceline right away, told them what happened. And it is now three weeks later and I am still dealing with them even though the hotel approved for my Refund from Priceline. I will never go through Priceline again. And they should not even be allowed to sell nothing!!

Message Priceline quoted me $870. I ended up booking through another platform for $824. After I booked, I received a confirmation email showing that the reservation was actually made through Priceline.

I booked a vacation package through Priceline, but when I called customer service, I was told that although I purchased it on Priceline's website, the reservation was actually processed through Booking.com. Before booking, I researched hotels and the online photos and descriptions made WoodSpring Suites Corpus Christi (1026 S. Padre Island Drive, Corpus Christi, TX) appear to be a decent property with nice amenities and furnishings. Unfortunately, that was not my experience at all.

Agent didn’t disclose that I was calling Priceline for the reservation and I was charged double for than the direct hotel rate.

I booked a Southwest Airlines Basic fare through Priceline. I later canceled the ticket before departure and received an email confirming a $192.40 Southwest Airlines travel credit. The cancellation email stated that the credit could be used toward a future Southwest flight. It did not mention that the credit could only be used for a higher fare.

I booked a hotel/car rental package for Las Vegas through Priceline. The hotel was fine, my complaint is with the car rental. When I picked up the car the representative had me give them a credit card for a security deposit. She then asked me to sign some spots on the tablet. When I asked what I was signing she said it was for the security deposit and would be returned to the card when the car was returned.

I tried to change dates a month before and Priceline said I have to cancel my reservation only and will not get refund. Do not add trip protection because it’s useless. However Priceline care for customer service.

They misguide people to book through express deal. And show nice hotel but you end up in something worse than a motel. Priceline is fraud. Do not trust them. I have been contacting them from past 10 Days and I still did not get my money back. They give false hope that the hotel not picking up. When they can email and fax. What a shame.

Priceline people are in the Philippines and I can't understand their English. I wasted an hour with them and Turo trying to cancel my reservation for tomorrow. They said that turo is responsible for cancellation and turo said that priceline is responsible for the cancellation. You people better get your 💩 together

Priceline doesn't seem to research the companies they set you up with. So before you book. DO YOUR RESEARCH!!! The Comfort Inn we stayed in was very clean and staff polite. I didn't like the area but it was convenient for my reason for being in Texas. The car rental car company Economy/CorpUsa is horrible. If you ever rent with them just beware of hidden fees. They will NOT mention them at the counter. They will up sale you the toll and insurance but that is it. Be sure to take pictures of the car before and after drop off. Poor communication from both Priceline and the rental company. Priceline cost $220. By the time Economy/CorpUsa finished charging me $1514. Beware! Still waiting to here back from them. Also the car smelled like cigarettes and wet dog.

Made a reservation with Priceline and when we got to the hotel the hotel did not have our reservation and the hotel's completely full. The hotel's in the area were also booked, we almost had to stay in our car, but we found an alternative hotel for 3 times the price. Priceline refused to refund our payment. I called every day for 2 weeks and they told me that they needed to speak with the original hotel (which was very nice and I was able to contact). Finally I ended up disputing the charge with my credit card. Now Priceline said that they won't handle the case anymore. So dishonest. I can't believe this company is still in business. DO NOT USE them, it's not worth the headache!

I drive a million dollar transit bus for my county, but couldn't rent a car on my debit card. Priceline made the booking. Charged me ahead of time for the insurance and when the car company refused to rent to me they told me "tough shit" on the insurance charges.

Terrible customer service. Called many times to confirm a trip within days of purchase. No confirmation, didn't tell me the hotel was booked on different days than the flight. Once I received confirmation 4 days later - I found out and was one day late to change or cancel. You snakes, I had days correct for the flight, but how can you allow someone to book different hotel days when your trip is done, and you are gone. Makes no sense and to not say, " Hey, umm your flights are these days but the hotel is a week later." Do not, I repeat, do not use Priceline. Same thing is happening to my cousin; it switches hotel days, and you do not even notice. I hope they are out of business soon. I HATE all the idiots.

Do not use Priceline unless you want to be utterly frustrated to the point of tears. I paid and afterwards I realized it had changed the dates that I selected. I spent hours on the phone with them as I needed a hotel for the next day, not midweek next week. They basically cannot do anything, do not follow up, in the end told me they could cancel but failed to mention I would only be refunded $2 and the rest the hotel kept for a "cancellation fee." So they kept $150! The cost of the hotel and nobody even stayed in it. It's not my fault it reset the travel dates I entered, and I called right away once I noticed. No one at the hotel answers the phone. Complete headache. Not to mention the AI chatbots Priceline has that you have to fight to talk to humans every time. I will never use Priceline again. What's the point of using this service if they can't do anything or help you at all?

Priceline is horrible. DO not spend your hard earned money. They never sent the hotel reservation. I had to pay for another hotel and when attempting to get a refund it's been nothing but smoke and mirrors. They repeat the same lines "waiting to hear from their booking partners." This company should be sued for THEFT of money when there are clear issues. The hotel has confirmed they did not receive the reservation from Priceline that I paid for and got confirmation for. Priceline confirmed this with me twice now and still no refund. I pray that God takes care of this company and they get what they deserve: Jail time. This goes for anyone who works for them because they are just as complicit. Wrong is wrong. -100 stars if I could. I've been a loyal customer for years with priceline and this is how I get treated.

While collecting payment in full and in advance NEGLECTED to mention fees the hotel will be charging additionally. NEGLECTED to mention room service and housekeeping NOT AVAILABLE in the room reserved since it’s a “condo” within the hotel. LIED about refunding excessive fees. DRAGGED claim in hope customer will forget. FRAUDULENT. SHOULD BE INVESTIGATED BY THE GOVERNMENT.

Priceline used to be passable...now if you book with this card don't be surprised if you arrive and there is no reserved room. I had to pay again for our stay. Have contacted Priceline, sent documents and they refused to give me my money back. It was a loss. Just book directly with hotel and don't use your Priceline card. They are all out to steal your money. Most hotels have no breakfast as advertised.

We're planning on taking a trip and purchased a vacation package for flights, multiple hotels and a rental car about a month ago and just got email saying that something was getting refunded which was very worrisome so we decided to call them and realized that they had only rented the car for 3 of the days of our 2 week trip even though we had put the right dates into the search. They're trying to make us add an entirely new rental for the remaining time that we're there, but at a much higher price than the rate of our package!!! We had budgeted very carefully and now are going to have to cancel everything because we cannot afford to pay 3 times as much for the same car!!

Rented a car from Priceline scheduled to pick up a small car thru Easirent. Got there at 7 office closed. Walked around found someone. I get the rental it had 108,000 miles on the car. They wanted an addition 150 and took another deposit of 265. Filthy car horrible stench all scratched chopped window. All cars are from out of state so most likely all salvaged. I still attempted to drive. As I was leaving the brakes felt weird. I took it back waited 30 min only to get a beater Sentra with 212,000 miles. I didn’t feel safe.. Cancelled and asked for refund. They refused.

Worst company in the world. DO NOT USE. STAY AWAY. I was told I would have to pay 200.00 to get a refund for service I never received and I have been trying for over a month.

Worst customer service and management. They are inflexible with cancellation of any flight changes. I wasn’t asking for a refund I was asking for a cancellation of an outbound flight but keep the return flight. They don’t care and won’t work with their customers. I would have given no stars but that wasn’t an option. Save the headache and stress and go through the airline directly. When you compare the airline costs to Priceline there’s not much difference and the airline will work with you.

Priceline made my booking wrong; I booked two queens but it is a king-bed room. They made it wrong multiple times. They never say sorry or notified the customer on that. Their service is the worst.

Priceline is the absolute worse and a scam. I booked a hotel stay and they have it listed as the same name for two separate locations. After I booked spent over 500$ they were unwilling to assist with getting it corrected to the location that I was at already and just needing to extend. They made me have to pack up my things and go to a whole other location as they were not willing to refund cancel or get a resolution after I have spent that (and a previous 700 on other rooms). They lie. Don’t call back. Leave you on hold hang up. All kind of bad business practices then they say we have a partner but that’s not listed when they process payments and take your money. Never using Priceline again. BAN PRICELINE. They are a scam.

They booked 4 rooms from Motel 6, Chattanooga Airport which did not exist. They did not give me a usable onsite, frontdesk phone # and they did not give Motel 6 even a slightly close phone no. with which the motel could warn me. Priceline Trip #**, Motel confirmation #** (for 4 double queen rooms). Because I had had a bad, similar experience with Priceline a couple of years ago, I always speak to the hotel directly to be sure I have what Priceline says they booked for me. I spent probably an hour trying to find a phone number for the location's front desk. As I also wished to request one of the four double queen rooms be switched to a king if possible, when I finally reached a voice which confirmed the change had been made (though I kinda' knew I wasn't speaking an onsite person), I accepted that my reservation was confirmed.

I don't know what happened to Priceline the last few years. The customer service is awful. Hard to get a hold of anyone from the actual corporation. The 3rd party is awful. It seems like a scam anymore. They are not informed of their own itineraries. A contact to the requested booking is all it takes if they do not have much info on their listing.

⭐☆☆☆☆ (0/5 Stars). I am extremely disappointed with Priceline and the way my booking issue was handled. I booked and paid over $1,000 for a four-night stay based on Priceline’s advertised room description and photos. The listing clearly showed a King Suite with Roll-In Shower and Sofa Bed, a 549-square-foot suite with a separate living area, kitchenette, dining area, and accommodations for up to four guests.

Priceline promises Best Price Guarantee but does not deliver, I submitted an email with evidence to Priceline for Best Price Guarantee a month ago but Priceline did not take any action, just empty promises.. I called several times about this issue but Priceline Kept on giving me the run around..

On a 20 minute hold Penny checked in 50 times so every 25 seconds I have to tell her, "I'm here" or she hangs up.

Website is VERY deceptive with pricing. Even when booking by selecting the Canada flag, in French, for flights within Canada, any intelligent person would believe prices will be in Canadian $. BUT, in tiny small print at the very bottom of confirmation, which was not received, is does say in USD dollars. One almost needs a magnifier to see this and it does not state elsewhere on website. So flight is way more than booking direct with the airlines! BE aware....we also had problems with Booking.com for a hotel refund, and this took about 3 hours to rectify. We will never use them again! 3 strikes and you're out!

This is the worst company. Employees are rude. They are scammers and not useful at all. I will never purchase with them.

Priceline has gone out of their way to withhold money that was refunded to them from United Airlines. We booked a vacation through "united packages", not knowing that United uses Priceline for their packages. United Airlines has refunded the flight back to Priceline, yet they just give us the run-around when it comes to giving the money back to the rightful owner. We were told by them that the ENTIRE package was refundable and here we are with over 1K of our money in their pockets. AVOID PRICELINE, THEY ARE LIARS AND FRAUDS. Spend your money with a company that cares about the consumer.

This is the worst place to book with. I made several hotel reservations when traveling to Colorado with my handicap family member who needs a roll in shower and they assured me this was what I would be getting. At all three hotels this was not so. The hotel said sorry because I booked it through a third party company. I had even called the hotel to make sure the room was right but it was not. How can Priceline be so incompetent when it comes to booking ada rooms. The hotel gladly puts it on Priceline because that is who called the hotel for me and I guess they didn’t call the right people. This is so disappointing when you have tried your best to make sure the room is accessible and they try to put you into a room and give you a chair when it’s not safe. Beware. If you book through a third party like this you will definitely be disappointed. Oh and the non refundable room is also grand when you are told they have what you are looking for.

It started out with a mistake I made on my departure flight so I had called to change said departure flight but instead of them putting the correct one I told them they put a similar one with a different state that I can’t get to so in the end I ended up missing my flight so then I called them back and basically they declined mistake I told them they made and said they couldn’t do anything. Then after that they took a whole week to check a 5min call log and lied saying I told them to put the departure flight in a while different state that I actually live in and I don’t got a car so obviously I wouldn’t do something that idiotic.

Hotel cancelled my stay, as they did not have working phone or wi-fi. They emailed me the cancellation. Priceline won't accept the email as proof of cancellation and won't give me my money back. They say the can only confirm via phone, and the hotel literally hasn't had a working phone for a week now. I've fought with so many different reps, including a manager (Karen**) who are just useless. We're going to have to file a fraud charge with the bank, because Priceline won't issue a refund after our reservation was cancelled by the hotel. This company is so unethical.

I have been using Priceline to book my travel (round-trip airfare, car rental and multiple hotels) for years now but this will be the final time. There was a lack of transparency regarding the price up front and then the expected full cost at time of hotel check in. There were a ton of hidden fees at my final hotel destination with a difference of $3000 which was completely unexpected. Upon driving 6 hours to my 3rd hotel I come to find that it closed due to bankruptcy 3 months prior! I was not notified by the hotel nor by Priceline. They said it was booked by a third party. I was on the phone with Priceline for over an hour trying to find another hotel that fit our needs. I ended up accepting a refund and I scrambled to find other lodging last minute at a popular national park which resulted in us being much further from the park in a less ideal location and at a much higher cost.

They don't care about their customers. I've called and called and called and all they do is lie so that you don't get a refund. I even had a agent laugh at me on the phone. Do not ever use Priceline. They are crooks!!!

Priceline sucks. Refused to give me back my money.. Don't ever use them.. I had a death in my family. And they would not give me back my money.

Horrible company!! If you value your time, do not book anything with this company. They can't change any reservations or refund you for anything. The company they reserved through says they can't change your reservations because you booked thru Priceline. In other words, you are stuck!! I have spent days and hours trying to reach someone to help me with priceline and the company I rented from. Beware of this company!!

Priceline has gotten too big for their britches. They don't care about their customers. I've called and called and called. When are they getting to runaround? I've used Priceline when it first came on the market. I was sold. I loved it. Now I don't think I'll ever use it again. I can't get results. They don't care about their customers anymore. They don't care about situations. I never had complaints until now.

They are a bunch of crooks!!!! Same as Budget Car Rental... They work together to rip you off for no reason. Never again!

Priceline is such a CROOKED company when it comes to issuing refunds. Please do yourself a favor and DO NOT ANYTHING through them ❌❌❌!!! They will lie about everything to find ways to not refund you. They are just a network of thieves who are all aligned to rob from customers. I booked a hotel in Jacksonville NC through them for 3 nights. When I came to the hotel, checked in and went to the room, I put my stuff down and went to take a shower. I noticed there were no towels in the bathroom. I stepped back into the room and saw one folded towel, when I unfolded it, it was dirty like something some wiped his ass with.

I booked a stay through Priceline that was tied to Majestic Mirage Costa Mujeres for Feb 12–17, 2026. Upon arrival at the resort, my reservation could not be found in their system despite the booking being fully paid and confirmed. This led to a major disruption that lasted approximately 8 hours, involving repeated phone calls between myself, Priceline support, and hotel staff while trying to verify basic reservation details. Instead of a seamless check-in, I was effectively left in limbo trying to prove I had an active booking.

Showed is an active trip and it was canceled and not refunded. Took me calling in to find out from American that it was canceled and didn't refund me. Now getting a refund after 2 and 1/2 months.

I will never recommend Priceline. I used them to make an appointment in May 2026 for a hotel in Connecticut for June 2026. The representative booked my appointment for three days at one hotel, but also booked an appointment for one day at Best Western. While still on the line, I asked him to remove that booking, he stated he could not and sent me to cancellation. I have been going back and forth with them from that moment until now trying to get that wrong reservation cancelled. They have been giving me a total runaround. They continually say they will send an email and contact me by phone. Neither as of now have happened. I have called basically every day or every 2 to 3 days, with no resolution as of now. I called on Thursday, June 11, 2026 and spoke with a supervisor name Dell (2 time speaking with a Supervisor) but no notes.

Priceline is a scam! I rented a car from them and upgraded to Jeep Rubicon. Upon getting to the rental car dealer, I was told "this jeep cannot leave the state and we cannot rent it to you”! Nowhere on Priceline’s website did it say anything but “unlimited mileage”, I had to rent another vehicle from the rental company that they would allow to cross the border into Georgia. By the way I was returning it to the same place I rented it from. After providing receipts to Priceline they made email the receipt on 4 different email chains and have had everything from I can’t open it, please provide more information, etc. This has been going on for two months! I don’t recommend them or Routes Car Rental out of Orlando FL.

I would NEVER RECOMMEND PRICELINE! They are so untrustworthy and fictitious! Customers service is so poor and the reps are so rude. How can you take a customer’s money and refuse to present a valid receipt! Everything is so shady!

Deceptive - my wife asked if she had reach the hotel and she was told, "Yes." It was not until we arrived at the hotel the we were told that we had booked through Priceline.

DO NOT use Priceline ever! We booked a room for two nights at the Fairfield Marriott in Louisville, KY. We were in town for my daughter’s freshman orientation. We booked a room off Priceline that they marked as fitting 4 people. However 10:30 on Sunday night we pulled out the sofa and it was a twin. I went down to the front desk who all of their staff was wonderful. They once said it isn’t a 4-person room but a 3 person. I called Priceline and after multiple reps lying, stating they were calling front desk in which they weren’t, because I was standing right there on speaker phone. Front desk told them to call back in the boring to speak with their manager to initiate refund for the night.

Worse company ever. Went online to make a reservation at a hotel. Was not aware I was on a 3rd party site and accidentally made a reservation for the wrong date. I received the confirmation and it realized. Called back immediately. Was told it was nonrefundable and the only way to correct was for them to cancel the reservation and call the hotel for approval to refund the money and then make a new reservation. I said ok. They called the hotel and customer service told me they said no. I called the hotel and that was not true. The hotel confirmed to me they told me to refund me the amount. The manager at the hotel gave me his number and email for me to tell customer service to call him directly to confirm. They still refused my refund.

I've been using this company to book hotels and car rental for 5 years but apparently this is the first time that I need to cancel my reservation d/t medical reasons but they are telling me that I cannot get a refund even if I call 2 weeks ahead. The fact that I am a VIP Gold!!! Will never ever use this company again!!!!

This is a horrible company to deal with, had to cancel a paid for trip with travel insurance in place, turning out to be a complete un needed disaster, wasted so much time with these idiots. DON'T USE PRICELINE.COM. THEY SUCK!

This has been the worst customer service experience I have ever had. I intend to share my experience online and with others so they can make informed decisions. Please communicate this feedback to your partners and leadership team. I am extremely disappointed with how this issue has been handled. Please don’t use Priceline.

This company is one of the WORST companies to deal with hotel bookings. Please be aware that even when they are a 3 party company dealing with your trip. Things like CHANGING THE DAMN DATE can be an issue if you are NOT AWARE OR CONSTANTLY CHECKING YOUR BOOKING!. It happen to me when I selected one of their "fastdealspromts" and literally when you select this "promos" you do not choose THE HOTEL they choose it for you, and what they do not mention to YOU is that THEY ALSO CHANGE THE DAMN DATES AS WELL... So double check or triple check the info is accurate!! because when they offer you those cheap trips they use hotels that do not offer cancelation or refunds! Even if you pay them EXTRA for "insurance".. Again is a 3 party that does not even have a phone number!! SO BE AWARE!! They do not care for the customer. They would STIFF you!! BETTER CHOOSE ANOTHER 3 COMPANY!! OR DO THE BOOKING YOURSELF!!

I will never use Priceline for a car rental again. The prices look great when you're booking, but the reality was completely different. It felt like a politician's promise—sounds good at first, but doesn't deliver when it matters. When I arrived to pick up my rental car, either the car wasn't available or there wasn't anyone there to help. After planning my trip around this reservation, I was left frustrated and without the service I paid for. A reservation should mean that a vehicle is actually available when you arrive. Instead, I was left dealing with uncertainty, delays, and poor customer service. The low prices aren't worth the hassle if the reservation can't be honored.

I booked with Priceline with a hotel I was very familiar with and upon arriving to the hotel, I was told I did not have a reservation. Front desk went to the back to "call the manager" and afterwards informed me that my reservation was transferred to another hotel they owned. Priceline never alerted me to this change. I had to pay a deposit at this hotel (the other hotel doesn't make you put a deposit) and once getting the room, it was filthy and not at all comparable to what I had booked.

I rented a car from Priceline and the option I chose was advertised to be from Ace rent a car or FOX rent a car. The reservation was made thru Economy rent a car, this company is forcing you to buy their insurance policy not to use yours. I called Priceline as soon as I received the confirmation, less than 5 min after, I spoke with their Customer service and also the supervisor Andrew, and do not want to honor their offer or cancel the reservation. Is the first time I experienced this on Priceline, but I'm afraid this is their new technique.

I have been a loyal Priceline customer with multiple successful bookings in the past, which is why this experience was especially disappointing. On March 24, 2026, my nine-year-old son and I booked a hotel room through Priceline. When we arrived, the front desk informed us that all air conditioning units at the property were not working. In Arizona heat near 100°F, staying there was not a safe or reasonable option, especially with a child. The hotel provided us with a cancellation/refund receipt, and we were forced to find last-minute accommodations elsewhere. We never stayed at the hotel or used any services.

Package from Priceline that offered both airline tickets and a car rental. I picked up the rental car- car broke down. I was stranded on the expressway as I called Routes Car rental multiple times for Customer Service and no one picked up. I additionally had friends call to assist me and they were not successful either. I had a family member drive to their location to find out what I needed to do, he was told to leave the car, that they would pick it up but had no insight of how I was going to get off the expressway or how to obtain a new rental.

Use Priceline to book a trip to florida with hotel and car rental. I needed to add a room to our reservation. So called priceline. Was put on a 170 hour hold. Never received a call back. Got Florida. I went to get the car and was charged. Additional money for insurance. Because my personal insurance wouldn't cover thirty thousand dollars in damages. Even though their car was approximately worth five thousand. Setting your customers up with businesses that scam them out of more money... Awful. Save your time and mental health. Use Expedia or Travelocity.

Booked a trip well in advance and, upon arrival, was told my booking was at a different hotel. My confirmation said I was at this specific hotel, but the front desk was told to send me elsewhere when I showed up. No big deal though, I don't really mind but when I showed up to the room they sent me to, there was already someone inside. I didn't know this person and didn't know if they knew I was supposed to be there too. I decided to stay with a friend and get it resolved in the morning.

They 100% know that the Collision Damage Protection they offer is fraudulent and dishonest. They know, you won’t be able to pick up your car rental without paying the rental car company’s own insurance. They are knowingly misleading you to steal your money. Then they make it hard for you to cancel that insurance and get a refund AFTER it did nothing. You’re stuck with paying that one and the one Priceline offered which they market it as “you won’t need to pay anything else and you can give them a hard NO.” THAT is completely false. I tried calling them while on my vacation and the AI bot says “I can help with refunds and cancellations which is faster than talking to agent”. She denied me so I called them as soon as I got home.

Warning: be careful with flight deals you purchase via Priceline, especially when the airline confirmation is for a flight # by "FlexFlight". There is no such airline and when you get to the airport and cannot find any flights to your destination with the flight # around the time the confirmation is shown on your Priceline confirmation, you may find out that the particular flight will leave several hours later. We had to purchase one-way tickets, at double the price paid to Priceline, to get to the destination in time. Requesting a refund from Priceline is a waste of time, as they pass the buck to "FlexFlight". Legally, you dealt with and paid Priceline, so just dispute the charge with your credit card.

The Priceline website listed a hotel with the incorrect pictures and information. When I contacted the Hotel turns out they confirm that the room I booked was not what I booked. Since it was no cancellation they will not return my money. Gave me the run around for a week and I did not stay at the hotel because of this. They stole my money and they fraud me in a bait and switch scam. Spoke to 2 supervisors and many, many phone calls and now emails blaming the party who does the booking. It's Priceline website and they should be responsible in the booking party who books on their website.

On May 14 2026 Contact was Made with Avis Car Rental at the Alexandria Airport. I had a scheduled appointment to pick up my rental through Priceline. Guaranteed large SUV Ford Expedition or GMC Yukon or equivalent. Avis advised no vehicles except economy cars. Immediately called Priceline. Only offer was to refund Insurance deposit and cancel rental. No other offer or compensation for hour trip to Avis or any assistance of any kind. Suggestion to good honest people. Completely and entirely forever disregard Priceline and Avis for any future business.

Priceline recommended a rental car company named Fox, I made a reservation with them and when I needed it most they could not find my reservation. I was forced to pay 250.00 more for a rental car at the airport. Do not use or trust Fox car rental or Priceline.

Please save yourself the trouble and book everything separately. Priceline is gonna blame everything on third party. So just deal with them from the beginning. Reps just apologize and blame everything on someone else. No accountability when they were the ones booking transportation. Do Better!!!

PRICELINE SUCKS... STEER CLEAR... RIPPED ME OFF.... MAKES ME TOO ANGRY TO GET INTO DETAILS.... THEY SUCK...

We were traveling home and had been in the car for 10 hours. We booked a room online through Priceline for a king room at a hotel in a small town. When we arrived they gave us a queen room. I went to the desk and asked for what we had booked and they said that because we had booked through a third party they couldn't guarantee the room. The receptionist said that people come in constantly to book rooms and that they can't guarantee what the third party sells you is accurate. I asked if there would be a price adjustment and she said "No!"

Book a package thru Priceline and the car rental place was a scam. Stride rental car in Texas. Priceline need to be held accountable. Looking at reviews for this company they know it's a scam. Look like people can not get their money back after never receiving a rental. Book thru a well known rental Company. Priceline need to take Stride of as a option for car rental. They maybe in on it with company just taking people money. Please read reviews before booking with Priceline with Stride as car rental place.

Absolutely Horrible. Can't modify car rental. Can't get Priceline or Thrifty to modify and allow for pick up of vehicle one hour earlier. Total joke of a company

I scheduled a trip with Priceline back in March to Florida. My card has now been hacked and someone from Montego Bay. Jamaica is flying on Southwest Airlines to Charlotte on my dime. Thanks a lot Priceline! Never again!!!!

Priceline line are liar, do not book with this trash.

Priceline is willing to book you into hotels with major fire hazards that are under the fire marshall's review for about four months with nothing done. The fire hazards are the front door and others which are inoperable for four months (they can't open), and a fire happened while at this hotel involving the fire department. Now they won't even give my $100 deposit back or stop referring their customers to this hotel.

I resent being given the impression I was speaking to hotel. I resent being charged additional unknown fees and apparently not getting a cheaper price. I resent Priceline using the voice change from foreign to English speaking to pretend it's local. If I could have I would have cancelled! We will never use priceline and never recommend it!

Awful company. They claim they will refund your money, then they tell you they have to talk to the motel and also another third party and they all have to be in agreeance with the refund. We are all covered in bites and rashes from the island resort in Destin and the customer service is ridiculous. They give you the run around, and do nothing but apologize but do not give you the money that you wasted on a company they backed. It is unprofessional and they are so quick to take your money but will not help you in getting your money back. My biggest regret is not looking into their reviews sooner or I would had seen they only had 1 star to begin with.

Had an emergency and wanted to shift my days in Ocean City MD. Stayed on hold for 15 min, just for them to tell me the policy won’t allow them to do and maybe send documentation of your emergency to the hotel…maybe they can switch your days. NO ONE HAS TIME FOR ALL OF THAT! It’s not like I was asking a refund, I was asking to move the days. That should not be an issue. WILL NEVER USE THEM AGAIN. THIS JUST STRESSED ME OUT! I’ll stick with Expedia!

Twice now I have rented a PET FRIENDLY hotel. Only to find out when I get to said hotel it IS NOT PET FRIENDLY. Both times I got no refund, costing me over 1000 dollars. When I tried to call all I got was a AI service. Stuck in a loop trap. You can't speak to a person. No email for customer complaints.

Customer service is terrible. I became Platinum years ago they never changed my gold status no matter how many times I called! My friends were getting cheaper deals to the hotel and here I was going through Priceline and paying more figure that out. Their discount s aren't discounts.

Updated on 05/26/2026: Have called customer service and operations resolution department and spoke to agents and managers at least 5x all saying they will reimburse me and I should receive the email in next day or 2. Instead I keep waiting 4-5 days and call back when I don't receive the email. I paid for a service I didn't receive. HORRIBLE CUSTOMER SERVICE.

If you have ANY changes to a reservation (flight impacts travel, they make a mistake on the original reservation), you are STUCK. THEY WILL NOT HELP YOU. I attempted 12 different times to modify a hotel reservation that they not only added an extra person to, our flight necessitated that we check in a day later. I could not, under any circumstances, change my check-in date to the next day. This company is in existence because of low rates, that's it. I will not only never use them again, I will tell any and everyone to steer clear of Priceline.

Arizona I booked a simple trip 30 miles away from where I live. Showed up and the hotel wants $250 hold on my card. I was not informed on any of the sites and so we did not get to stay. My son is autistic and wanted to go swimming it was heart breaking to tell him we were not staying!

Awful company. The representatives are refuse, condescending, and not helpful at all. All you’ll get is a run around. They’ll say they’ll help you with a refund and then give you conflicting info. I wish I never used them and they ruined my travel experience. Thanks for nothing.

AFTER booking I received an email from them stating I would get a $38 refund… After calling customer service I was told that the “airline” wouldn’t “honor” Priceline’s quote and that they are third party and couldn't do anything about it. I only booked through them because it seemed like a good deal… I was offered hotel “coupons” for future bookings which I declined. Be warned, if you're looking to get ripped off, they have it down to a science with the customer service reps that repeat the same stuff over and over. Will never use again!

Absolutely terrible experience with Priceline. I paid for checked bags for a ROUND TRIP flight, but later discovered on the airline’s website that the baggage purchase only applied to the departure flight — even though the Priceline receipt clearly made it appear that it covered both flights. Customer service was completely useless. Multiple agents refused to acknowledge what was plainly stated on the receipt and just kept repeating scripted responses instead of actually helping. Then I was transferred to the “escalation team” and sat on hold for OVER TWO HOURS without ever speaking to anyone. At that point it honestly felt like they were just trying to wear me down until I gave up. Misleading booking information and some of the worst customer service I’ve ever dealt with. I will never use Priceline again.

They also operate a business called American Forces Travel, which offers similar services to veterans and military members. Through this service, I purchased a travel package that included a rental vehicle, along with additional insurance coverage for protection during the trip. Unfortunately, I was involved in a minor fender bender that resulted in approximately $4,000 in damages. Over the following two and a half months, I spent considerable time attempting to obtain the documentation required for the claim process—documents that insurance companies typically secure themselves. In several cases, I had to seek out alternative sources and use significant initiative to gather the necessary paperwork. At the time of the rental reservation, I selected the “Manager’s Choice” option, which indicated that Budget would provide any available vehicle suitable for our needs.

Terrible customer service, higher price than going direct to Hertz. Gave so many excuses why low price guaranteed wasn’t good. Proved them wrong 4 times only to get no response. Will NEVER use them again. BEWARE OF LIES AND DECEIT. Oh and I am a verified person.

Horrible policies! I accidentally booked a five night stay in the wrong city. They refused to refund my money or change the reservation to the city I needed. I'll never, ever use Priceline again and will tell everyone I know to never, ever use Priceline.

I booked and paid through Priceline but hotel never received the reservation or payment…I had to call like 10x to Priceline trying to get it straight…I will never ever again in life use Priceline.

Updated on 08/02/2026: I am still waiting for a refund for a hotel that we never used since it was permanently closed (with no prior notice to us) when we arrived in April. It has now been over 3 months. Priceline will charge you the same day you book but they are glacial in giving refunds and they apparently do no real follow up with the properties they book for you. I've already shredded my Priceline credit card since it and they are both worthless and I'll never book with them again although I was a satisfied customer for several years. One star is too many.

If I could give this platform 0 stars I would. They are scamming people. Do not book your flights, hotels or cars through them. In order to make any changes to your reservations they make you pay extra and then won’t refund or credit in full. The customer service is awful.

I had paid for three nights at La Quinta hotel in Bloomington, MN. We get there late, I pay the 100 security deposit. There was only 45 rooms checked in. The place was empty. I asked the people why. No response. Anyhow, we have quite a bit of luggage and no elevated and I'm elder and my son and I are both disabled. What we reserved was a two-bed with double room, and I got a great deal. They send us to a single double-size bed with no two room. I called Priceline three times. They told me no refund and I paid extra for something like this. Still, Priceline said no, we don't have the right number for the hotel. I'm just out of money. We went somewhere else. I do want my money back. I can't afford this.

When picking up my car in Berlin to drop it off in another City I was told that the one-way charge was not part of the calculated cost and I had to pay another 81 Euro. It was not possible to contact Priceline and get the money back. NEVER AGAIN I WILL USE PRICELINE!

I have called Priceline four times, this time I am assure that I’m going to receive my refund. Two months later, I still have not received it. Worst company ever.

I’ve used Priceline many times without issues, but my most recent hotel reservation was unacceptable. I prepaid through Priceline, but when I arrived, the hotel told me they do not accept Priceline reservations at all. They demanded that I pay again and also required a $100 cash deposit that was never disclosed. Because the hotel refused to honor the reservation, I had no choice but to cancel. The hotel confirmed they received no money from Priceline, yet Priceline still kept my payment. Shortly after this incident, the hotel is no longer listed as an option.

I booked a hotel Express Deal on Priceline for the same day I was staying at it. I had to pay the bill at booking and traveled 3 hours to the hotel. This booking is nonrefundable and cannot be changed unless you talk to an actual person at Priceline. The hotel cannot or does not have to help you because Priceline is their customer, not you. They did not have the room I booked and I was told they could not change anything about the booking. I needed to go thru Priceline. Actually getting to talk to a live person at Priceline is difficult and time consuming, if you're successful. Luckily the hotel was eventually able to get me in a room but not before scaring me with not having a room and facing a fight with Priceline for a refund. After we got in the room I read several accounts where this same thing happened to others that they never received a refund or a room.

We booked through Priceline which ended up magically being booked through Booking.com. THEN, 18 hours after the cancellation window closed, Spirit Airlines tells us that they're cancelling flights starting May 2, and our flight is May 15! We called Priceline where the confirmation came from. They tell us to call booking.com. After 30 minutes on hold, booking.com asks us for a pin number that never came with the reservation. Then they accidentally disconnect the call. Ultimately, I reached out directly to the hotel to see if we could be forgiven the 40% cancellation penalty given the extraordinary circumstances of the airline going out of business and being only 18 hours beyond the cancellation window. All of this trouble with the booking and reaching a live, understanding person related to the hotel is the reason for the low review. Priceline has become a bunch of smoke and mirrors as it relates to customer service.

I am sharing this experience to inform other consumers about potential issues I encountered when booking travel through Priceline. During a recent package booking, I was not clearly presented with all material terms and conditions prior to completing the transaction. Specifically, the non-refundable nature of the hotel reservation was not made apparent to me until after the booking had been finalized. This lack of upfront disclosure significantly impacted my ability to make an informed purchasing decision.

I bought 2 tickets through Priceline for Frontier Airlines, clearly indicated in their website "Economy." When I got my confirmation, after paying of course, the tickets were "Basic," which means I have to pay $79 each way x 2 passengers for a carry on or a checked bag. That adds $316 to my trip, not counting I cannot choose a seat. I called Priceline and they passed me on to Frontier. Frontier says Priceline needs to help. In other words, I am out of $316 plus seats. I cannot cancel because I bought a package with a rental car which will cost me $50 cancellation fee and having to deal with Avis directly, another nightmare. This is a classical case of bait and switch. I had used Priceline in the past for auto rentals with no problems and this really turned me off with this company. Never again will I use them for anything.

Booked online through Priceline, paid in full, got to the airport only to be told that the card I used isn't good enough, after they already took my money and now it could be up to a week to get $700 plus back, in the meantime my I can't to my dying relative because they have my money! My Navy Federal credit union card isn't good enough and neither is American currency! I will NEVER use Priceline again! They wasted my time, took my money and now My father is dying and I can't get to him because Priceline has my money!

I booked a reservation with Priceline, and within 24 hours, I cancelled the reservation because I had to care for a sick family member. I submitted documentation to show my family member's medical appointment. PriceLine would not refund me and then punted the ball to the "hotel partner," who also allegedly would not refund me. To makes things worse, PriceLine gave me the run around for approximately 1 week, sending multiple boiler-plate emails per day, stating the same things until they eventually declined to refund me again. Worst experience ever and they essentially stole my $300 for my reservation. I guess that is how they make money. Never use PriceLine.

I have booked a package trip (Flight, car & hotel), Priceline booked my trip for flight & car for complete trip but hotel was booked with a 1 day gap in the trip. None of the associates helped to fix the issue, they all indicated I have to make additional payment for one more night. While when I made reservation for whole trip. Their call center was blaming the system but does not refund or adjust the hotel reservation. I have been using Priceline for long time but this is the worst experience, I ever had, mistake done by system and customer is asked to make additional payment. I would be give 0 rating.

This company doesn't value the insurance. Getting it is a waste of money. I canceled flight within 24 hrs. I did not get full refund. They took my money and said sorry. SMH.

Do NOT book anything through Priceline! They use third party vendors that are less than honest. Their policies are inconsistent and they do hide resort and historic preservation fees, then refuse reimbursement. They are a scam company that does not support its customers. Stay clear! If I could give them zero stars, I would.

We had an extremely frustrating and unacceptable experience with Priceline. After driving over 10+ hours, we arrived at a Quality Inn in New Mexico, only to be told that our reservation was not valid because Priceline never paid the hotel. As a result, the hotel refused to give us a room. We travel frequently, and this is honestly the first time we have ever experienced something like this. We immediately contacted Priceline, and instead of resolving the issue, they asked us to cancel and rebook. However, once we canceled (based on their instruction), we were unable to rebook anything. Hotels in the area were either fully booked or priced outrageously high (over $800 per night).

I booked a hotel in Hawaii through Priceline. The hotel was inhabitable with roaches everywhere, it was dirty and had no air conditioning. The hotel told my daughter they would refund the stay so I paid for another hotel. Priceline then charged me for one night anyway even though no one stayed there. BTW I am a VIP with Priceline but will NEVER use them again. They are the worst!!!

I booked a flight through Priceline and paid the extra fee to select seats with more room. However, on the day of my flight, the flight was canceled and the airline put me on another flight, where they gave me standard middle seats with no option to upgrade. Regarding the fee that I paid for the assigned seats, I was told I had to call Priceline customer service to request a refund. Easier said than done. On my first call, the automated system told me that they would call me back in 1 hour and 20 min.

I tried to book a room for me and my wife for Mother’s Day. Pay my fee, but check the box for a refundable just in case plans change and they did so the same day I canceled and Priceline wanted to give me half of my money back, but tell me that the hotel I booked a room from had to give me the rest so I called the hotel and they said they didn’t have any money to give me because I cancel the rest of the money comes from Priceline so I called Priceline and they said that they took half of the money for cancellation for one night stay booking, which didn’t make sense so I have them called the hotel and the hotel tells them he doesn’t have a room with us anymore because he canceled and you guys have to refund him the rest of the money because you guys have it. I ended up getting my money back from Priceline, but they’re stealing people money and telling them that they’re taking half of the money and charging them one night stay for a room they don’t have at that hotel so be careful.

My friend book on 4/17/26 at Best Western lancester Pa, after check in over 3 hrs, dog barking from other room so loud. Call front desk, never got answer, find employee busy talk at the back with Co worker. Call Priceline and Ms ** said, "You can check out early" because she hear how load the dog barking from inside our room. She try call front desk but never got answer so we decided again come down and find as usual they busy chat at the back and we told them about the dog barking and the security find the owner just left the dog alone, but guest sign paper by law the animal should be stay all the time, security call the owner dog and front desk said we can go and positive we can check out early, and Refund our fee $122, but till 8 days business day never got refund. Look like Priceline company take our money $122, or Priceline Negligence provide badly nightmare Best Western hotel for lie advertisement opposite. Shameful.

Horrible experience. Charge me 3 times on my credit card. Rented a car for a 3 days trip in FL. I end up paying over $900. Called them. They couldn’t help me. Never again they will get my business.

I made a reservation for a flight and rental car to go back home for a funeral. After getting my credit card statement, I had 2 charges 1st from Priceline that charged my credit card for $174.55 to hold the car. 2nd charge from the rental car company Thrifty for $214.19 ( $40.00 charge for them to fill the car up when returned). I reached out to Priceline several times to get help getting a refund. They said they were going to reach out to the car rental company with no help from them and then the rental car company does not answer the phone. You can no longer go through your credit card company for any help with disputing charges. I recommend not purchasing the rental car through Priceline. Go directly through a rental agency, so you are not charged twice.

Really awful experience. Booked wrong date by accident. Attempted to call Immediately and resolve. Kept being passed to other people. Told me to call hotel and if they said yes, then they would refund it. Hotel had no problem, but then Priceline kept saying it was up to partners. They basically they said sorry, it was non-refundable. Even though you called immediately. Probably wasted 6 hrs and multiple conversations but they kept my money anyway. Hotel didn't even get it. Awful experience. Will never use this service again.

I know that you are busy so I will keep it short. Customer service is the worst (called 7 times and spoke to multiple people due to being passed around like a soccer ball and no resolution), refunds are nonexistent (have tried to use my so call flight credit through the site on numerous flights but the ones I want aren’t available even though they show on the app and the more expensive ones are my only choices according to the service reps) and trying to book a new flight is near impossible. Lost all my automobile fee due to it not being transferable. Take all the bad reviews and acknowledge them… Unfortunately they are closer to being true than not. Worse mistake was booking through this service.

I booked an hotel reservation with them and the hotel cancel the reservation and I asked them for my money back. They refused to give it back to me. Please stay away from Priceline.

I booked what I thought would be a convenient, stress-free hotel, car, and airline bundle through Priceline. The idea of bundling everything together is supposed to simplify travel—especially when you’re traveling with a family. Unfortunately, while the airline portion of the trip went smoothly and we were satisfied with that experience, everything else turned into an absolute nightmare.

I booked five rooms with them and later needed to cancel one of the rooms and just have four. I did it through their AI penny. Penny said there was no problem and did it. I immediately had an email that appeared to have canceled the whole trip. I called Priceline and the hotel itself which was quality inn in Florence Kentucky by the way. They both confirmed that I still had four rooms left. It's a good thing I checked about 4 days before leaving because indeed they had canceled the whole thing. To top it off they could not help me at all and just give me four rooms back, I had to book everything over again, which I didn't because I will never book with them again nor will I book with quality inn. None of the people I spoke with could speak English without a heavy ** accent and were hard to understand. Another thing, it seems that Priceline and booking.com are the same company as I got an email from Booking.com.

Steer clear of Priceline, if you value your hard-earned money. I used Priceline to find a hotel for me, to celebrate a big birthday. I wanted a hotel room, in midtown NYC, for my very first visit there. All I asked was for a room that had a refrigerator and microwave. Sounds easy, right? Well, they charged me $1540, for a three-night stay. I checked in and there was no microwave or refrigerator, in my room. I called Priceline immediately and they told me to speak with the front desk staff. Needless to say, since I did not reserve the room through them, they could not help me. And to top it all off, none of the guest rooms, in their hotel, were equipped with a refrigerator or microwave. I asked Priceline for a $500 refund, which I thought was reasonable and they declined. I will NEVER EVER do business with them again!

Priceline's AI, Penny, told me that I could cancel my hotel reservation and receive a full refund. Therefore, I cancelled. Instead they refunded just the insurance part of the cancellation. Because of this, I cannot put in a claim. I had to cancel due to weather conditions and bridge closure. I am now out of the money I prepaid as well as the insurance. They took no responsibility and kept forwarding me to Booking.com. All agents, I spoke to, said there was nothing they could do. I was even hung up on once. I have seen similar user experiences on Reddit. I wish I would have done better research before choosing Priceline.

If I could give 0 reviews I would. I booked a flight and I tried, tried, tried to purchase the protection plan so I would be able to get my full refund and it kept stating that unfortunately I could not purchase it. I called Priceline informing them and explained to them the issue. they did not help me. they could not provide a phone number for the xcover protection. I explained to them it was their website. they suggested I call Frontier airlines. I did but they stated that all I could do was get a travel credit for $671.00.

To me this a con firm used by Booking.com to inflate fees without transparency and with unfair cancelation policy. You can book a room but expect much higher charges when you can't cancel your credit card charge.

Couldn't be more useless. All I'm trying to do is modify my car pick up and drop off TIME, not even the date, and they say 'Contact the rental car company.' So I contact the rental car company, and they say 'Contact Priceline. Can't help you' SO ALL I GET IS A FRIGGIN RUNAROUND ALL BECAUSE I WANT TO MAKE A SIMPLE CHANGE AND NO ONE WILL HELP ME. I'll never use Priceline every again. Ridiculous.

Worst customer service ever! Have made several attempts to resolve a refund that is owed to me! I’ve been told more than once now that my issue was escalated and supervisor would be in touch!

Worst customer service. We booked through them. The hotel info and pics provided was misleading. Hotel did not provide the room we selected and when we try to cancel it hotel mentioned that you have to go through Priceline and when call Priceline they want to take approval from hotel manager. Even the manager at Priceline does not have authorization to do anything. No one in Priceline is able to resolve any issues. Our refund is stuck with them now. Horrible service. Please do not use them.

** BEWARE! CANCELLING PART OF YOUR TRIP AUTOMATICALLY CANCELS YOUR TRIP PROTECTION FOR ALL OF THE TRIP. ** I have previously had very good experiences with Priceline, so this is not an overall condemnation of the company. However, in this instance, it was very frustrating. Due to the cancellation of the event a colleague and I were traveling to, I attempted to cancel the trip for which I had purchased the XCover trip protection. When I went to the website, the hotel portion allowed cancellation directly while the flight portion was dealt with separately. Since the hotel was an easy fix, I cancelled that. With no warning whatsoever, the XCover trip protection was also immediately cancelled.

I booked air, hotel and rental car. At the beginning of the booking, I selected my dates. Got it booked and thought I got a great price. I logged in to verify my trip 2 days before leaving. Flights, as I selected, Rental Car, as I selected, Hotel only booked for 4 of the 5 days I am staying. Uh Oh. I call Priceline and they said I confirmed the booking at check out so that was their release from the situation. Honestly, I did not verify the booking dates, because I selected them a the beginning of the process. Their solution, transfer me to their booking division to locate another hotel and possibly get a refund on the 4 days I already booked, it was not guaranteed, and reading reviews, not worth the risk. I called the hotel directly and reserved another room. Short notice price of $400. Heavy Sigh. Took a chance and never will again.

We booked Tokyo Hotel Citadines Central Shinjuku Tokyo with ** booking ID Central entering correct numbers of guests (6 adults) and 3 children. Age of children 11, 11 and 10 yrs, booking went through quickly, upon Booking confirmation mail received from hotel only 2 adults booking, checking on Priceline app it showed 6 adults and 3 children, Priceline directed us to Agoda (sister company). After so many mails and telephonic conversations they concluded that, "We can't accommodate you, you'll have to book extra room," and denied cancellation at any cost…Very misleading.

I mistakenly booked a hotel for two days that has the same name as three hotels in the area. I tried to transfer my reservation to the hotel I meant to book. After several back-and-forth conversations with Priceline and the hotel, the hotel sent the money back to Priceline. I have not gotten any solution from Priceline. They keep telling me the hotel has to refund the money back. The hotel says it did. Consequently, I am out $189?? Pretty bad way to treat customers. I will never recommend them to anyone.

Terrible customer service. I booked a non-refundable hotel (Red Roof Inn in Tampa/Brandon), and when I arrived, the safety latch had been broken off the door from and obvious forced entry. I felt unsafe, so I requested a refund. Priceline said no, that it was non-cancellable so they'd need to talk to the manager, which they couldn't do because they weren't there. After arriving in the second room, there was shredded furniture, non working lights, bed bugs, multiple hairs in the sheets, and was soooo bad.

Don't ever use Priceline! I was chatting with "Penny" about how to go about canceling a reservation due to the death of my father and "she" canceled my booking. I lost $174!! There is no way to talk to someone. I even put in the chat that I did not want to cancel my booking. What a rip off!! I will NEVER use Priceline again!!

I got double booked, they booked a motel on their website in the wrong town, takes forever for refund, last "manager" I talked to only wanted to argue with me, you're also calling India so good luck understanding them.

Never using Priceline again, had a reservation that had broken TV, microwave, holes in the wall, etc. I was told I would receive a refund. The hotel even approved the refund. It's been 3 months, at least 5+ hours on the phone with Priceline multiple times. I've been asked to hold for a supervisor and immediately hung up on, and I have hours of it recorded on my phone for record.

Their phone system doesn’t work, chat doesn't work, when I contacted another phone number affiliated with them, they can’t do anything for you. They charged me for bags for my flight, but then I had to pay for bags at the airport. Horrible service, and I will not be using them again.

I will NEVER go through Priceline again. Terrible is an understatement. They put us in touch with the worst car rental place I have ever had to deal with. (Global rental Orlando). They would not do anything for us. The rental company gave us a car at 9pm in the dark. It has two different headlights that are only giving is 2 ft worth of sight. It was so difficult for us to see to drive. We have a child with us. Priceline refused to help us when the rental company refused to come and get the car and being us a different one. They wanted us to drive 2 hours back with it. I am only here because my Mother passed away and I don't have the time to take the car back.

I made a reservation with Priceline for a 2 bedroom suite. I confirmed it and have the recording. I get to hotel and I'm getting a room with 2 double beds and a broken sofa bed. The room was not good. I call priceline and was told that they have to speak to hotel. This was Saturday morning and now it is Monday afternoon. I been on phone with priceline for most of my trip. I spoke to Jun who was no help at all.. I will like to speak to someone with the power to do something. This is definitely my worst experience with a company. I will continue to let you know my experience everyday.

Used Priceline for years, for car rental/hotel. They turned completely garbage. Their customer service won’t help you don’t waste your time, just call the credit card save yourself some time. Would not recommend.

We made a reservation at a "LaQuinta" hotel in Las Cruces on Avenida De Mesilla. On the Priceline site, it stated that the hotel had good reviews and served a hot breakfast. When we arrived, we found quite a different scene. The young lady (who was very nice) at the front desk told us that they weren't a part of the LaQuinta line but were independently owned. We were also told by the front desk that they cannot serve breakfast until they pass an inspection -- which has apparently been some time ago that they failed the inspection (according to the front desk). They said they have let Priceline know several times that breakfast is no longer available, but Priceline won't take it off their description. When we saw our room, we were taken aback.

Solicit the hotel for $124. Upon checkout it was $190 so it was double the price after getting here. I thought that there was a heated pool. There was no heated pool. I thought that there was free breakfast and there was also no free breakfast so I thought that I was booking a cheap hotel. However I booked one for double the cost plus some in order for my family to eat. Not only that but the hotel I thought had an indoor heated pool. The pool wasn’t heated. We couldn’t use it and There was no sauna.

They are doing day robbery. Took my money for rental cover when I didn't receive the car.

I booked a room through Priceline specifically for 2 queen beds, and my reservation confirmation clearly showed that. However, when I arrived at the hotel after driving 12 hours on a holiday weekend, I was told my reservation was actually for “whatever was available,” and the hotel did not provide the 2 queens I had reserved. At that point, I had no choice but to accept the room that was given.

Dishonest company! BEWARE! Priceline charged me $118.93 PER TICKET! For the 7 passengers I booked an airline ticket for. That is $832.51 for ONE reservation. I had no idea I was being charged this on top of the airline tickets until a statement was sent to my email. Priceline did not indicate this extra charge would occur.

Priceline: Market Discrimination, Grossly Overcharged, Pathetic AI customer service, Incorrect Hotel Contact Info: Hotel Name Aso CANYON TERRACE＆LODGE Mar 10 – Mar 15 Confirmation Number: ** Location: MinamiAso, Kyushu, Japan.

Terrible. They cheated me out of 1874 dollars. My bank is investigating them for fraud. I was given phone numbers to call after they declined my payment of 1874 and took my money anyway and then told me to call a toll free number where these people wanted me to pay $2200 more to get my reservation. My bank flagged the number and immediately shut the fraudulent transaction down. Then Priceline gave me another number to call to resolve the problem and this dude wanted me to pay an additional $500 to get my money refunded. Turns out my bank found out these numbers are scammers from Bangladesh. I mean WTH. Never again will I use this service for reservation needs and if you do please be very careful of what information you give out. They haven't heard the last of me yet. Bad, very bad customer service.

We recently utilized Priceline's reservation platform to book a hotel room at The Ramada by Wyndham Des Moines Tropics Resort & Conference Center located in Urbandale, IA. We specifically booked a poolside room that Priceline was showing as available during our visit dates, but when we showed up at the hotel to check-in, they stated that a poolside room was not available & had to put us in a different room at the same cost as a poolside room. When we questioned why the type of room that we booked was not available, the hotel manager stated that they run into this issue frequently due to Priceline overbooking reservations on a regular basis & that they've even had to turn people away completely because of no rooms being available due to Priceline's overbooking practices.

Priceline has very very rarely ever really saved me money cause every time I go to the hotel that I use Priceline that I always ask what price in house is and it's always the same as what I got charged at Priceline with. So what did Priceline really do. There's been so many times that the hotel actually didn't have the room available, even though it's set online, so then I got stuck with a non-refundable room that was already sold. That happened a couple times.

I booked a flight through Priceline back in 2023 and paid extra to reserve my seats. However, when I contacted the airline, they informed me that no seat reservation was made and that they never received any payment from Priceline. I immediately reached out to Priceline, and they advised that a refund would be issued. Unfortunately, it has now been four years, and I still have not received my refund.

All I wanted to do was reschedule my flight, and Priceline has made it the single most difficult thing possible. One of the examples is when I first tried to do it we were on the phone for an hour and thirty minutes just for them to refer me to the airline. I call the airline and they said it just not possible for them to change a flight through a third party and I have to go directly to priceline. Second time it took 2-3 hours to get a simple answer on what the price is and they kept me on hold for long extended times and then blamed Iberia for not being able to accept credit cards at the time so I had to call back. This is the worst service I’ve ever dealt with and I would not recommend this to anyone.

You may find a bargain price but if something goes wrong, you can forget customer service. They are a joke and you can also forget any refund even if they book you into a hotel that was closed for renovations like they did to us.

I called Priceline to let them know my car broke down and I couldn't make it, and is there something that they could do to where I won't lose out on my money? They told me no and told me they were going to take another $400 off my card if I canceled, so they were going to charge me $1,000 for booking a room I didn't show up to. This is the worst booking site ever run to Expedia run?

They rope you in with the prices of the hotels. But after you book them it then shows the reviews and the hotel is garbage. Then you ask for refund and they are greedy.

We attempted to rent a car through Priceline specifically Advantage Rent A Car and it was a NEGATIVE experience. Never again will I use Priceline.

Thrifty Car rental did not honor my Priceline Quote for a car rental for 48 days in Guadeloupe. Customer service ignored my situation and shifted blame to the Rental location. Priceline quotes are not worth anything it appears when they show quotes for third parties.

Never use AVIS CAR RENTAL——FRAUD—They are operating with this company—to STEAL you credit card information. I booked a rental car through Avis. After work drove 30 minutes to Avis. The guy says “Didn’t you get my message we don’t have any cars” then went back over to a coworker who was helping another customer. Just left me standing there. That’s it. Never came back to me. To assist with possibly another location or anything. I left the building. Saw a lady outside that looked like she worked there and asked. How this could be possible. She could not help me. So I went home to just use my own older vehicle.

I want to share my experience with Priceline after what should have been a special family trip last Christmas. We booked a vacation package that looked like a great deal at first. But only about an hour after booking, my wife noticed that somehow our return flight was booked for 5:00 AM instead of 5:00 PM. That was the start of a frustrating and exhausting ordeal. When we first called Priceline, they offered to change the flight, but there was a major catch: we would lose the original package pricing and also have to pay an additional $50 per ticket, which would have added up to $400 extra for our family of four.

I booked a hotel for specific dates for 1 person. Paid for it and when I received the receipt it had changed the dates and put the room for 2 people. When I called they would not fix the issue, which was clearly on their end and refused to change the dates to what I needed or give me a refund.

I have had a Barclays Priceline Visa card for several years. Last summer we moved and changed banks. We updated our auto withdraw with Priceline Visa. Everything was fine until last month. I just received a letter from them indicating payment was not made last month due to a closed account. This was our old account that has been closed for almost a year. I called the main number and spoke with a representative and then her supervisor. That was a waste of time (other than waiving the late fee) and I could not get this resolved. I will be paying this off and closing my credit card. They just lost a long time customer.

Priceline is a SCAM!!! If you cancel your flight for a legitimate reason the trip protection doesn’t cover anything. Not cover it and the airline cannot refund the fare because Priceline paid for my trip in their account and cancelled the flight and kept my payment. NEVER USE PRICELINE OR EXPEDIA.

I had to cancel a trip with Jetblue for medical reasons. Priceline, who I booked through, told me I could send in a doctor's note to their email for a full refund. So I did that. They acknowledged they received the doctor's letter, but put me on hold for well over an hour to speak to "another agent" for approval, and then denied the refund. The call actually disconnected while on hold the first time so I had to go through this twice! They ended up issuing a credit, which took an additional 30 minutes, with a booking time limit which may not be sufficient for me. To send me on a wild goose chase is a dishonest business practice, and basically a scam!

Our stay was a disaster from start to finish. The elevator was broken, which was a major hardship for my disabled husband, as our reservation was on the 3rd floor. To make matters worse, I woke up at 3 AM to find 20+ cockroaches in the bathroom. I actually took a cup of them to the front desk as proof. They guaranteed a manager would call me, but I have received no response from the hotel. When I contacted Priceline, they simply said, "Not our problem." Avoid this hotel and be wary of booking through Priceline, as they do not stand behind their customers when conditions are unsanitary and inaccessible.

Scam. I was told I would get a refund in 7 business days. One month later I have to call back several times and wait for several hours so they can tell me they wont refund me. They said they can see that I was told I would get a refund and that they don't know why someone would tell me that.

WHAT A SCAM! I WILL NEVER USE PRICELINE AGAIN! I purchased a bundled flight & car rental through the Priceline app along with trip insurance. I called the number listed on my itinerary as Alaska Airlines contact phone number 4 days ahead of my flight to request bulkhead seating for a medical need. The call was answered by a customer service representative identifying themselves as an Alaska Airlines employee. I was informed my tickets were "stand-by" tickets. In order to be assigned bulkhead seating, I was informed I would need to purchase new tickets at the same price and I would receive a refund of my $500.02 in 40-50 days. I received an email refund award letter.

Priceline USA cheats customers. Action should be taken by consumer protection agencies and others responsible. I made booking of flight and hotel. The whole booking seemed to go well. There was no alert about any non-refundability. Not having done a hotel booking via PriceLine before, my assumption was that THEY ALLOW CHANGES AND CANCELLATION FOR FULL REFUND WITHIN 24 HOURS. I went ahead and paid for it. Later it turned out I made a mistake in making the booking. I called them much before 24 hours expired but they refused to cancel my hotel booking saying that the room they booked for me is non-refundable. How would anyone know this unless they give you an alert. Not having received any alert, they cheat customers. I believe it is very unfair treatment. Anwarali ** - Booking covered Hilton Hotel New Orleans Riverside for June 5-8, 2026

I don’t think this review will do a lot of good since their rating is already 1.1. I bought one of their cheap airline tickets and bought the XCover insurance. The second leg of my flight got canceled. I worked with airlines but there were no alternate flights so I booked a flight straight with Delta which cost me near double. Priceline said I had to talk to United and United said I had to go through Priceline. I filed a claim through XCover and they said because my delay was only 7 hours it didn’t qualify. My delay was only that short because I went with a totally different airline and paid out of my pocket. I know I will not be buying from Priceline again and I definitely won’t fall for the insurance scam called XCover.

Priceline is not customer-friendly. They support these horrible hotels like Quality Inn in South Haven Ms. Quality Inn is a discussing nasty hotels with prostitution going on inside. My wife and kids arrived at the hotel on March 20, 2026. There were prostitutes standing outside of the hotel and the room was smelling like cigarette smoke and cleaning supplies. Priceline didn't support my disapproval of the hotel. They didn't care about the condition of the hotel. They did not give us a refund. They said that it's up to the hotel. Priceline has people who can barely speak English. You can't get any help from them and you can't understand what they are saying most of the time.

We booked a package deal through Priceline for flights and two hotel rooms for three people. We received confirmation and were fully charged. The very next day, we got an email saying there was an issue and to call. After five days of calls, repeated explanations to multiple agents, and waiting for callbacks, we were finally told the truth: the second room was never actually booked and is no longer available. Their solution? “You’ll need to book another room yourself.” That completely defeats the purpose of a package deal. We booked and paid for two rooms, received confirmation, and then were told “sorry” after the fact. This is not just poor service, it’s a broken system. What looked like savings turned into hours of stress and uncertainty. Never booking through them again.

I booked my trip through Priceline because the ticket prices initially looked very cheap and appealing. However, the experience turned out to be quite frustrating. First, it’s important to understand that the airline booking is handled separately, which creates confusion when issues arise. I flew with United, and even basic things like seat selection were not included — they charged extra for that, which added to the overall cost. I also purchased trip protection through XCover, expecting peace of mind in case something went wrong. Unfortunately, that was not the case. When I had to cancel due to a personal issue, XCover did not provide a refund, despite the expectation that trip protection would cover such situations. The terms were either unclear or very restrictive.

I used Priceline from a trivago website link when I was booking a room. My search criteria included pet friendly hotels and there was no advertising that stated the crap Ramada by Wyndham in Oceanside CA charged a $200 security deposit or an additional $22 per night pet fee. While most Priceline purchases are NON REFUNDABLE because these important FACTS were NOT disclosed by the trivago website OR the Priceline link I clicked on to get RIPPED OFF by BOTH Priceline and Ramada by Wyndham in Oceanside. Because I refused to pay the additional NON DISCLOSED PET FEE (Pet Fee Disclosed AFTER Priceline and Crap Ramada RIPOFF NO REFUND SCAM where you make non refundable payment with credit card).

I just canceled a flight several weeks ago, and went to use the flight credits. They were on a southwest airline, who specifically said I needed to talk to Priceline. I called them and they said they "couldn't find them." I said I was looking directly at the cancelation emails and the confirmation numbers/data. Then they hung up. Absolutely terrible. I've never had a flight service be so rude and worthless. I worked in customer service and I was friendly and nice. IDK how they expect to compete with other sites and such.

Horrendous! Booked a stay with protection since I have medical issues. Priceline confirmed and charged the reservation and later emailed that the protection errored and would not be available. I asked to cancel the reservation since I did not want it without protection and the absolutely refused. I escalated to no avail and never received call back I was promised. Rude people and unacceptable trickery.

I booked a stay at the Ref Roof Inn on Rt. 73 in MT. LAUREL, NJ. Through Priceline. This process seemed normal. No issues at this point. However, when I arrived at the Red Roof Inn, there was nobody in the office for 15 minutes. I waited to see if someone would return. The employee finally checked me in & I got my room key. The room was as clean as the eye could see, but there was no blanket on the bed & the television did not work.

I booked a flight and airfare on January 30 for a stay on March 12 & 13. When I got to my hotel, they told me that they didn't have any reservation in my name. I showed them the confirmation email, and they tried to contact Priceline and couldn't reach anyone. I had to create a day of reservation which cost me $125 more than what I had already paid for, but was told they would cancel the new reservation once they receive our reservation from Priceline. On check out, I asked them if they had received anything from Priceline and they said no. I spent an hour trying to locate a phone number, and could only find a chat bot on their phone app. Once I finally reached customer service, the rep admitted their "partner" never sent our reservation to our hotel.

Stay far away from this company. I booked a hotel through them and then could not stay in the hotel as all flights were cancelled because of horrible weather. When I called Priceline, they said although I booked a non-refundable rate (WHICH I WAS NEVER ALTERED TO UPFRONT), they would work with the hotel to get me some refund. They said to expect an email within 2 days for the outcome. 15 minutes later, I received an email from Priceline that the hotel would not give any refund. You would expect the company to try and work with the hotel but obviously they only care about their bottom line. stay away!!

I purchased a travel bundle deal for flights, car rental and hotel. I made it to the car rental and was told my reservation was cancelled. Priceline customer service said it wasn’t not. Lots of back and forth and car place wouldn’t reactivate the reservation and Priceline customer service who swore it wasn’t cancelled then decided I must’ve cancelled it. They then refunded me only $15 saying that’s all I paid for the car rental as a package. They refused to just rebook another car for me despite the fact that I was stranded in another city with no other options. I had to walk to another car rental agency and pay $150 to rent a different car.

Just got scammed by Sofia ..200$ more for my checked bag 🧳..I talked to Beckham earlier about same flight he found me good deal 200$ less but I couldn’t reach him again I had to think of my dates..when I called back she answered she charged me more for same as he would’ve..I can’t believe that for same company same flight and at the same minute of booking two different agents can be so different in price. Please don’t be stupid as me.. I feel so scammed and played..for me is too late now but because of Sofia next time am gonna go somewhere else for sure.

The instant ability to book a reservation at an overbooked hotel was simple. Payment processed and completed instantly, despite the fact that they do not even have a room to provide for you after you've paid fully for a reservation. After being told they can't help me I am now being refused a full refund so far. Lied to and promised return calls to inform me of the status of my request and confirmation of events reported. Priceline IS A JOKE AND A SCAM AND WILL TAKE YOUR MONEY NO PROBLEM, NO HESITATION TO REFUSE giving me what should be easily given back after the confusion.

Don't book with Priceline they will steal your money. If something happens out of your control they don't honor refunds of your money or offer alternatives. Worst company ever. Don't give them a dime. Honest companies honor their customers and don't tell them oh well!

I have been charged for all three car rental bookings on Priceline that did not go through, the reason were the price has changed or the car was no longer available at the last step of payment. I contacted Priceline since Feb 10th several times, they said the charges were not real. Should drop off after few days, then the charged posted on my bank card and became real. I was advised to contact my bank by Priceline customer services, then my bank talked with Sixt, the bank decided to repost all three charges to my card now, then Priceline customer service told me they will be responsible, not you told me I should pay all these reservations which did not go through, and it is the fault of your website. How can you do this, I wasted so much time calling and no one try to be responsible. I will have to complain to the manager. It is so unfair and disappointing. How can you treat a loyal customer like this? It is so heartbreaking with your 'help'!

Cancelled a rental reservation I had with over 48 hrs notice because of a flight cancellation due to medical issues and was told couldn’t not get a refund even though when made the reservation it said free cancellation.

If I could give this place a zero I would. Let me start by stating I booked a room because my flight had to do an emergency landing. I am a pretty open minded person and have stayed in some questionable establishments before, but this takes the cake. The images below show some of my rooms conditions there was over a foot size hole in the wall, along with Moldy And fuzzy vents with at least a quarter of an inch of crap coming out of them. The entire building smelled of stale cigarette, smoke and mold, along with the bed having bed bugs and the huge burn holes in the carpet. So I spent maybe five minutes in this room before I decided that it wasn’t worth the risk of staying there and I’d rather sleep outside on the grass.

First time trying them. Never again. I just booked a car rental with them. The rental rate was quoted as $1250. When I entered my credit card information and clicked to book I was suddenly charged $2600. I cancelled immediately and now can't get any customer support to reply to me about whether I'll be refunded. I have never ever had an online shopping experience with a national scale brand where the amount charged had no relation to the amount I was told I would be charged.

I recently made a car rental reservation through Priceline with Budget Rental Car. I was given a price of $125.22 for a midsize vehicle unlimited miles. Budget Rental charged me an additional $52.12 for some bogus fees. I called Priceline expecting them to resolve the issue but they told me that I need to deal directly with Budget even though I made the reservation through Priceline. Budget tells me that those are nonrefundable fees and that I need to deal with Priceline. I don’t think Priceline is being truthful with their customers when they quoted you a price and you end up paying additional fees and they are not willing to address the issue. I don’t recommend Priceline for car rental booking.

I have been a loyal customer with Priceline for some years now. I have always went to them 1st when booking hotels, flights and car rentals, as I am a gold member. So, I have booked with them a lot. I am very disappointed in my last booking with them, though. I booked a reservation for the Marriott Hotel in NC for 3/11 to 3/12, but when I checked my itinerary, it had the wrong dates. It was for 3/5, which was the day I booked the stay. I live several states away and would be traveling to that area the following week. I booked and paid for the room in advance. Priceline told me that they couldn't refund me or change the date. I will not be booking with Priceline anymore. Again, I have booked with them a lot, but the way they treat their customers is not good.

Sent pictures of a nasty hotel Priceline. Backstreet. Blood on the wall. Spit on mirror. Bugs on the floor. Yet they still refused to give a refund even though I didn't stay at the hotel. They backed the hotel with everything they said. Sent the pic to prove it and still told me no refund.

I purchased travel insurance through Priceline, which was provided by XCover, when booking airline tickets for my sister. Unfortunately, my sister was unable to travel due to a documented medical condition related to anxiety, which is recognized as a disability under SSDI. I submitted the required documentation and filed a claim in good faith. Despite providing proof of her disability and explaining the circumstances, the claim was denied not once but twice. The policy states that trip cancellation due to sickness may qualify for reimbursement, yet the claim was categorized as “personal safety concerns” rather than being evaluated under the sickness provision.

We tried to rent a car at Priceline.com. I had selected only the 4-5 reputable companies on the airport in the search screen and chose a Budget mid sized SUV. Once I got on the next page with the car details, in the middle of the page priceline offered me a full sized SUV for cheaper price without any mention of the company. I had chosen pay later at the counter, but as soon as I clicked on the submit, they withdrew all the money for the 5 days of rental from my credit card. I canceled right away, but it was too late. The money was gone, all of it. They have no refund policy no matter what the duration if you are within the 48 hours. Tried to call, only to be answered by an AI robot.

Extremely unprofessional! Did not receive confirmation from them until 10 before my trip! My wife is in a wheelchair and I need to make special arrangements and specific instructions for our stay. Price had not even paid the property with the correct amount I was charged along with a 17.00 processing fee. Even after calling nothing could be resolved for another 24 to 48 hours! What a pathetic excuse for a business!!!

Headline: Stranded and Scammed: Avoid Priceline VIP and Economy Rent a Car. I booked a flight and car bundle through Priceline VIP, expecting a seamless trip. Instead, it was a disaster. After landing, it took two shuttle stops and an hour just to reach Economy Rent a Car. Once there, I waited another hour in line. At the desk, they demanded a $1,000 security deposit and then refused the rental entirely because I didn't have a specific insurance declaration page on hand. Despite wasting two hours of my vacation and leaving me stranded at an off-site lot, Priceline and the rental agency refused a refund, citing "policy." Priceline is being irresponsible by partnering with companies that use these predatory tactics. I had to Uber to my hotel and pay out of pocket for a new solution. Extremely disappointed in the lack of customer service and accountability.

Would not recommend using this site. Paid for 2 rooms and was refused check in due to me living in the same city as the hotel. I booked the rooms due to bad weather in my city and my water pipes burst at home. When I tried to check in the hotel said I could not since I lived in that city. Priceline refused a refund. The hotels website nor priceline website stated that locals could not book.

I have been using them for years through their VIP program. I have booked countless trips, hotels, and cars with them. Then I started to wonder how much of a discount I was getting being VIP. So I used another computer, not tied to my account in price some things, everything was way cheaper. So the cost that you get for being a loyal customer as you get to pay more, do not trust them, do not use them.

I usually book flights with Priceline, but never again. I booked a multicity trip and had to cancel due to my name was misspelled. I cancel my reservation #** within 1 hour of realizing the mistake, spoke with a customer service rep, whom told me what to do. He advised me to rebook the trip and cancel the first. Now they won't issue me a refund. They told me initially the computer was down and the cancelation was not logged at the time canceled. It is 1 reservation and because it's multicity they want to penalize me for the trip and don't want to refund me. If I have 24 hours to cancel and I canceled in 1 hour I should be refunded. For 3 months no refund. I very sad about the situation.

Do Not Go To Hawks Cay Resort on Duck Key! If you're looking for a family friendly resort spot, this is not it! All the swim areas close at sunset, the basketball courts, football field, and mini golf are all under construction without warning. There is one ping-pong table for the whole resort for entertaining kids after sunset unless you want to sit around a flame pit with drunk idiots full of inappropriate/semi sexual comments.

I would never use them again. I have never had a problem with them until now. I told all of my friends to never use them again. My friend can’t make it on the trip due to a heart condition, which her doctor determined would not be able to fly. I called to replace her with another friend who could make it, and they told me no and if I cancelled, I wouldn’t get that money back either. Shady, this is bullshit! I used Priceline all the time and will never, I mean, never use them again.

I booked two rooms at a La Quinta for a family weekend getaway through Priceline. By the time we arrived at the hotel it was around 8pm, and the front desk told me they couldn’t check us in because Priceline needed to “release the virtual card number.” They instructed me to call Priceline and have them contact the hotel.

Don’t ever use this service. I had a medical emergency and they refused my refund even though it was legit and I had a doctors note. They told me that I needed a doctors note, but their system was not capable of accepting attachments.

During what was supposed to be one of the most important weekends of our lives, my wife and I had one of the worst hotel experiences we’ve ever dealt with. Havana Cabana is horrible! We were in Key West for our wedding, and the room we were given was completely misrepresented. The air conditioning barely worked, the room smelled like damp carpet and mildew, and the overall condition was unacceptable.

Very bad service. I paid $581 for a room with 2 double beds for a weekend. Drive 3 hours so that my room is not available, they overbooked. The hotel, not Priceline was kind enough to comp us a room at no cost with just one bed. But it was better than nothing. The hotel said they would refund the full amount for the inconvenience, even though we didn't book through them. Priceline kept the money. Will not refund me. They said there’s no refund for cancellation, I did not cancel. I never received what I paid for, and now they just want to wash their hands of it. Will not give me my money back, keep making calls, and they tell me the same thing over the last 3 weeks: keep blaming it on their hotel partner. Which I never dealt with. Or know nothing about. Priceline took my money and didn’t provide the room I paid for. They are thieves. Will never use them again.

My friend booked a hotel in New Orleans through Priceline. She was diagnosed with cancer and in chemotherapy, so we had to cancel. Priceline REFUSED a refund and even denied credit towards a future trip. This company is HORRIBLE, and I’m going to tell everyone I know not to use them!!!

Terrible customer service. Never use them again. Put me in an unsafe situation with sex and drug trafficking and wouldn't let me cancel within 10 minutes. Roach and bed bug infested. Really recommend not using them. They couldn't get a hold of the hotel and didn't try to solve the dangerous situation.

I was ripped off approximately 800$ from Priceline. I will never ever do business with them again. Please do not make the same mistake as me. There are plenty of other websites for travel. Priceline should not be in business.

I accidentally booked Fredericksburg Virginia instead of Fredericksburg Texas. Immediately called and messaged and they were absolutely no help. The ai chat didn’t help at all and they live agent just said they were sorry but couldn’t help with refunding. Never use this site they don’t give a shit about their customers. Never ever ever use this platform for booking as they are no help whatsoever. Please never book through Priceline.

If I could give zero stars I would. My family and I booked a hotel for Valentine’s Day and ended up not being able to attend due to a medical emergency. I contacted both Priceline and the hotel several times and was told we would be getting a full refund and still have not seen any of that money. I’m extremely disappointed and will not be using Priceline or Booking.com ever again.

I booked a hotel room in Canada via Priceline last fall while on the road. I agreed to the posted nightly rate and expected some tax, no fees. When I got my bill I was charged 18% tax and 37% "service fees" in US $ (I was quoted in US $). The tax and service fees were more than 1 nights lodging! I called Priceline and they said they sent an email I had "agreed to" and would not refund the service charges. And because it was in the "fine print" somewhere, my credit card could not refund them either. Beware! I will not use Priceline again!