Payless Car Rental Reviews

This company has the worst customer service. I booked a car with this company as a local renter. Please be advised that there are restrictions on local residents. The rep at the counter would not apply any reasonableness to the situation at hand. Due to being a local renter they require documents that support you being a local resident. One of the documents can be a current utility bill. Since my utility bill was not current I asked could I suppose a receipt of payment in full due to the fact that statements are only generated every 30 days. The answer was no. I then asked, "Is there any other document that you would accept?' The answer was no.

My family had to travel to Pittsburgh for a funeral so I reserved a car from Payless and requested a toddler seat for my son. When we arrived at the post office no one was available in the airport so we had to go outside to the parking garage and see an attendant. The attendant handed me the keys and made me retrieve the car at the other end of the parking garage and drive it to the booth to check out. When we arrived at the booth he did not have the booster seat that we requested. We had to rent a car from a different company and had to spend double. Thanks for nothing Payless.

Do not rent from this disgusting company! If you don’t take their upgrades then they (Nathan) becomes rude! He argued that we didn’t have proper insure, which we did. When I highlighted the coverage on our papers he blamed us & refused to apologize. He then intentionally typed in our credit card number incorrectly & told us that our credit card had been rejected. I went outside & bought a drink with the same card, then called my bank to find out what he had done. I’m certain it was intentional. Each time he blamed us for everything that went wrong. Total jerks!! Now I discovered that we were overcharged so I have another fight in my hands.

We rented a SUV Mitsubishi Outlander from Payless Rental Cars in Puerto Rico because they were the only company with vehicle availability through the Southwest app or otherwise. We were hesitant to rent because of all the negative reviews. However, we proceeded carefully knowing it could have been problematic. We arrived via plane to the airport and waited over an hour to get a shuttle to the Payless rental car station, which was located outside of the airport.

I rented a car and went to pick it up at 8 pm at night, so it was dark out. No one from, the company came out to inspect the car with me and I didn't think about trying to take pics at night. The next morning when I got in the car to drive, I noticed numerous dings, scratches, and paint chips all over the car, but by this point the car had been in my possession all night (in my driveway).

In October of 2018 I reserved a car with Payless through Southwest Airlines that clearly stated on the reservation Unlimited Mileage at no-charge. When I arrived at the Payless counter in San Diego during a casual conversation the Payless employee questioned my destination which I freely told him was Yuma, AZ and was headed there as my son who is a US Marine is stationed there was having back surgery on the following Tuesday. I was then told by the Payless employee that there was going to be a Zone 3 $150.00 mileage charge as I was not staying in the San Diego area. I was told if I did not agree to the charge and sign the rental agreement I could go elsewhere to get a rental car. As my son was having back surgery in Yuma, Az the following Tuesday he left me no choice but to agree to the charges or risk no car rental and not being with my son during his surgery.

The car broke down. They took hours to get me a tow because they reported my location wrong. They reported the location of the car wrong again and then accused me of stealing it. Now they're charging me for the car even though it was a mechanical issue and I didn't buy their insurance so I might have to actually pay it and not even get a car out of the deal. Plus they keep upping the amount they say I owe. This is a terrible company and it's linked with Avis and Budget so they're probably crap too. I legitimately hope the business fails and falls apart.

What a total shame this place is. They advertise at 20/30 dollars a day. Had a crap compact for two days and 1 hour and cost me $260 after all their bs fees which when questioned about they couldn’t/wouldn’t explain. Zero Stars. ** Payless and change your name.

Payless Car Rental (Payless) deserves an 'F' grade as far as I'm concerned. Let me be clear: I am not someone who takes the time to write reviews very often; however, Payless' conduct has been so egregious that I had to work the crafting of this review into my busy schedule. Also, this is NOT defamation; I have time-date stamped photos, message-board conversation, and three witnesses; all of which can verify the details of this submission. Finally, Payless was pre-warned of this review's pending publication and was given an opportunity to defend its behaviour (an opportunity that has yet to be utilized).

I rented from this company because they had a lower rate online. After I returned the vehicle, they charged me for a full tank of gas $44 and an additional $88. YOU ARE CROOKS!!! I will review you anywhere I can online to warn others of your practice. CHECK YOUR RECEIPTS. ASKED FOR AN ITEMIZED RECEIPT BEFOREHAND.

This company is pulling a classic scam. They are offering by far the lowest rate on Expedia. When you get there you cannot get the booked rate. They insist you have your proof of insurance. No other car rental company demands this. You just sign a waiver. If you do happen to have it they ask for other documents like outbound flight proof. If you can't supply they offer you a walk-in rate. Of course you have already waited 30 minutes for their bus and are marooned in their lot. Having tipped the bus driver he stopped by the gate where I was waiting for an UBER. "He asked what scam they had attempted on me"!!!! Everyone is a MUG if they don't walk away. DO NOT BE LULLED BY THEIR LOW PRICES.

I rented a mid-size SUV through Expedia for my weekend trip in Colorado from Payless. I had one cost agreed to when I made the reservation and at the counter it became over double the cost. They said part of it was because I was "checking in early". My reservation was for 4 pm and I was at the counter at 3:40 pm. When I returned the car I got a bill for $63.27 additional with them saying I didn't return the car until the next day. Wrong again. I had to provide a copy of my flight itinerary to get them to credit my card.

We rented a car in San Diego in late October. The experience was not what we were expecting. They lie and try to trick you into paying more for upgrades. The car was disgusting and I felt like I needed another shower after driving it. I will NEVER rent from them again.

We booked online and ended up being nickel and dimed to death with fees so paid twice what we expected for a crappy little Nissan. Notice that your confirmation does not have an am or pm so they tried to charge me a late fee for not turning my car in at 3:30 am. I know I selected pm online. They also try to talk you into paying $10-25 more per day for an all wheel vehicle because there might be snow. Like a front wheel drive won't work in snow. I wish I could post you my bill so you can see how shady this company truly is. DO NOT RENT A CAR FROM HERE. I wish I would've checked more online reviews as there are articles warning against it. HEED the WARNINGS! RENT elsewhere! You can tell the counter representatives see every person walking in as a SUCKER! Denver Airport Location.

Their office closed at 10 pm when I had a reservation for 10 pm. I had to get a motel, 2 Uber drivers and was 11 hrs late to my destination. Payless did not care and gave NO compensation. The worst customer service I've ever experienced in my life!

Rented a Payless car thru Kayak website for a few days in Orlando Airport area. Returned it today 10 Nov 2018. Gal with dark hair tried to aggressively double my cost when I rented it. I told her I didn't need any insurance cost and she quickly said it's required several times. She also increased tax double what my rate on website was. I won't rent from them again...very aggressive and not at all ethical.

I was told it would be $160 for a weekend. I was charged $346. I couldn't find the fine print where the would justify the hidden fees. It appears that the fees only appear on the final receipt. I'm pretty sure they just lied and stole my money.

Payless has an F rating from the BBB for deceptive business practices. That's all you need to know. I wish I had, they offered me a "free" upgrade, but ended up charging me an extra $113 for insurance. I declined. Should be to easy to fix right? Nope, they fought me tooth and nail for three months, refunded half, then took it all back when my credit card company got involved. I've since found out this is a common practice, the desk agent will tell you to sign to decline, but you are actually accepting the insurance. I will never use these guys again. You shouldn't either.

I rented a vehicle from Payless at the San Francisco Airport. I got a flat tire in Yosemite National Park. I called Customer service, and they said to drive to Fresno, Ca. on the donut spare tire. I was advised by a mechanic that the tire was not safe to drive the 150 miles to Fresno. I called customer service back, and explained the situation, and was told to purchase a new tire, and I would be reimbursed upon returning the vehicle. Upon returning the vehicle, I was told there would be no refund.

We rented online through Expedia. Got there first of all, did not get the vehicle as described, was suppose to be a small SUV, was given a small car. Was asked on site if we needed a GPS in vehicle, which we did because of some traveling around to outside areas, and marked it as such. No GPS was in car, and they would not give up one without a HUGE upgrade charge. Then when quoting us the total amount, was way above (doubled) what the amount was suppose to be, I asked why, and was told it was for INS, which I then explained we had full coverage on our vehicles and it also covered any rental and we would NOT need that, to please remove it. She seem to do so, or said she did.

I had a bad experience. Do not rent from Payless Car Rental! Their contracts are one-sided protecting only them but not the customer. You cannot get customer service on the phone and you will wait hours. I didn't rent a car at the end and they took my money and didn't give it back! They lie over the phone. They say they one thing but do another. I am suing them in court now. This is my cancelation number ** by them. You're all welcome to call me and I'll tell you why not to trust them!

They charged me $123 a month after I had rented the car with them for a "tire repair" that did NOT happen while I had the car. When I returned the car, everything was in top shape and the inspection was flawless. When I called their customer service to solve this matter, they always gave excuses that they couldn't find my records or confirmation number. Then they started saying that their system was down. Then they told me to resolve the matter with RentalCars.com whom I used to make the reservations through. They couldn't solve the problem since they weren't the ones charging me. Overall, This company is a scam! DO NOT GO WITH THEM, YOU PAY MORE WITH PAYLESS. If I could give them 0 stars, I would.

I rented Nissan Altima at a Payless Car Rental location very near Chicago Ohare Intl airport on 3/26/18 and returned it intact 3/30/18, after making reservation for 4 days online with full payment of $177.96 including Concession Recovery Fee, Customer Facility Charge, Vehicle License Fee and Sales Tax on 3/18. However I found Payless charged extra $28.26 and then $124.44 to my credit card without any notice in advance and even afterwards.

We were unable to rent a vehicle from PAYLESS as the computer would not let the agent set up an account for us. First, she blamed the credit card company. We called them and they told her that "we could buy the car if we wanted to." Then she said that we had an open ticket with BUDGET Car Rental, which we had canceled, and this was not letting her set up an account for us. On our next credit card statement, PAYLESS charged us for a vehicle we DID NOT RENT and reported that we had driven 1400 miles. We have tried to settle this with them but no one ever returns our calls, letters or emails. Before doing any business with them, go online and read the reviews. Once you've done so, you will learn that this company (who is affiliated with BUDGET and AVIS) is as bad as the Ebola virus. Like Ebola, avoid PAYLESS.

I rented a vehicle from Budget originally down in Orlando Florida, but when I went to pick up my vehicle they transferred me to Payless because they could “offer a lower rate”. Like any customer, I was excited to pay even less. However, I fully regret ever letting them hand me over. The customer support I received was horrible. I needed to extend my rental by 10 hours. Just 10 hours. They wanted to charge me over $50 for my basic car rental!

I picked up a minivan in Denver and booked it to Las Vegas. Once there I could not find another rental, any company. I drove this rental to Orlando. My final destination. Called and informed Payless before I left Nevada, no quote. $3,000.00! Also a day later than planned since the Payless was inside a TGIF Fridays, no signs. Kirkman Dr Orlando. No damage, full of gas.

Ana at the call center extremely rude and no help whatsoever. Giggling the phone call. Her supervisor, Josh ** (so they told me), I assume refused to answer my transferred call after 20 or so odd minutes. I will never be renting from this company again. Worst car rental experience thus far. I still have no real information and no receipts. I will also be letting my colleagues know about their poor business.

We returned our car in perfect condition. Nothing was mentioned about damage at the time (because there was none). Over 2 months later I noticed a $184.00 charge on my credit car from Payless. I called and they said they would get back to me in 72 hours. I called again after a week of no notification and was told it was for windshield repair. There was nothing wrong with the windshield when we returned it. And we were never notified that there was supposedly damage and that they were charging us for it. They just billed our credit card... probably hoping we wouldn't notice. Phone calls just want you to go through the same loop again and I could not get a manager to speak with. Very shady! Never rent from Payless!

Never ever use Payless Car Rental! Completely fraudulent company. Bait and switch, fast talking agent overcharged and added charges that we didn’t know about. Had agreement for 262.00 for Ford Explorer. Paid almost 500.00 for dirty minivan. Was told they didn’t have our car (we saw it in the lot). Beware and read all reviews about Payless. None of them good! This company needs to be investigated!!! Total fraud. No way to reach anyone to fix complaints. Customer service told us to wait for our open ticket to be looked into. Ended up reopening ticket still to no avail. Customer service said to just wait. Had no other information for us. Have waited much too long!

Payless Car Rental is the absolute worst car rental facility EVER!!! Rented a filthy dirty car that was on the verge of breaking down the whole trip, the rudest customer service I’ve ever experienced, and waited on a bus for 20 min. while our driver took a smoke break! Unfreakinbelievable. Please pass this along and get them out of business!!!

I reserved a car through Expedia (reserve now pay later) something I've done a many times, when I arrived to the Payless Car Rental to pick up my car I was told my reservation had been cancelled because after midnight the system resets, but it wasn't midnight yet... and I rented the car for midnight because my flight was scheduled to arrive in Phoenix at 11:45pm... I landed early and I arrived early to Payless around 11:45p. The lady at the desk said that she would match the price I agreed to on Expedia.

Rented a car from Payless at their Midway Airport (Chicago) offsite location. Returned car the next day only to find that they had closed their location and moved it permanently without telling me creating a tremendous return hassle. Then they sent me a bill with an additional unauthorized charge. Very poorly run company and not worth the few dollars you save on their rate. I believe they are incompetent at best and dishonest at worst. I will never rent from them again.

We booked the car rental through our travel share, it was low cost as we were on a very tight budget. It was to be around $200. This was in Las Vegas. We filled everything out, we had never rented a car before, so this was a new process. The lady was super nice, and very very friendly. She gave me the paperwork, and the bill was like $500... I freaked, and said this can't be right, this is wrong, she assured me that once the car was brought back, it would be the $200... I had cash to pay it, but they said I had to use credit card, and it would it be charged until we brought car back.

l rented a car on July 6. l was charged 145 and some change. l returned the car on time with a full tank of gas and no damage. On July 16 l received another fee of 165.51 so l called the local agent and they said her corporate could not do anything because it was rented from Payless Corporation. So l tried to contact the office but they can only be contacted via email. It is now July 23 and they have closed my account for the second time stating they could not see an overcharge. This company has caused my account to overdraft several times and they refuse to get me my money. They are unprofessional, they take their time to resolve anything and the account doesn’t allow you to send more than one picture. l would not recommend anyone to reserve a car online from this company. My lawyer was contacted.

I rented a car online and picked it up at the airport in Austin, Texas. When I picked up the car, I noticed that the driver's side mirror was already broken. I pointed it out to the clerk who was handling my car pick-up, and she made a note of it on my paperwork. When I returned the car, they checked the gas level and sent me on my way. Two weeks later, I received a letter to my home address, saying that they were going to charge me for the damaged mirror, even though they'd already made a note of it when I picked up the car as the damage was already there. I've tried multiple times to contact them and I keep being given the same phone number and told to call them.

**Beware** You will get scammed. I had the price quote from Priceline and also bought the insurance through Priceline. Payless gave me a very old car with an aftermarket stereo that didn’t work. Payless forced for to buy their insurance and I paid almost $900 more than I had planned. The car sometimes didn’t want to start. For the rainforest the wipers were torn and old and just smeared dirt around. The return I made arrangements to have them pick up at the hotel. When I arrived home back in the states I had an email indicating the car was missing. I called the hotel and they told me the keys were still there and no had come to get it. Maybe Payless wanted to claim all the insurance money on a missing car. Horrible experience from start to finish.

I rented a car in Seattle Washington (airport). I returned the car with NO damage and in June, I get a bill from Payless stating that I had done glass damage to the car, which was not the case. They charged me $184.00 for this. I called and opened a ticket and got an email stating that they were sorry, but I was being charged due to the damage. I replied many times to the email stating that there was NO damage and requested a phone call to speak to someone regarding this matter. It has been 2 weeks and got no reply, so I called back to customer complaints again and they said the ticket was closed, that they could open it up again, which they did. I requested someone please contact me by phone so I could ask some questions about what they were saying I damaged and to tell them that there was NO glass damage.

San Diego Airport Rental is terrible - I rented a car through HOTWIRE for 32 dollars a day with Payless. When I get to the desk, the sales employee tells me this car is too small for me and my 2 children. He tells me I need to upgrade and basically tells me the cost would be 550 dollars for 6 days... that's 91 dollars a day. I ask him if that is with the military discount, he then states it would be 492 dollars total. The car was a terrible car and I did not feel safe in it with my 2 children. I was charged all these additional fees and cost of this rental was more than my whole trip. I tried to call to complain but customer service just blew me off. I feel stupid for not looking into this company before I went ahead with the car rental. Worst experience I ever had with a car rental company and I will never rent from them again and I will tell the world not to either.

Never ever rent from these liars. I did not agree to their insurance and they checked that box. They are criminals. No one ever ever cares to do the right thing. If they end up doing the right thing for me I will retract this. I highly doubt it. I will never rent a car from MCO Orlando Airport again!

I reserved a car online with Orbitz for an economy car from Payless for my wife. A nine day rental. The quote was $199 with all state and local taxes included. When she arrived they told her there was a $209.81 deposit. Quite an odd number for a deposit. Stupid, but understandable - we expected a deposit. She specifically asked for no added extras and declined their insurance. Because she declined their insurance, she was charged $99 for declining their insurance. Why should we have to pay for insurance when our own insurance covers rental cars? There were a total of 10 "other charges" that totaled $260.53 add that to the $199.28 that was the actual cost of the car rental and the total was $459.81 before adding the $209.81 for the deposit. So the total at the time she rented the car was $669.62. We were told $199.28 was due at time of rental. In reality, it was more than three times that.

Rented two full size SUVs on June 23, 2018. Arrived on time to proceed with rental. Was told that my four passengers each carrying a medium size bag would not fit into a Hyundai Santa Fe, which by their definition, was the "full size" SUV that I had reserved. This claim was repeated for the second SUV with 4 passengers and similar size luggage. I had reserved each car for $500 for 7 days, or $1000 total.

I rented a car from the Baltimore airport location in May. It was a 3 day rental, the car sucked but who cares, it was cheap. $158.00 was the cost for 3 days and the $158 was charged to my credit card the day I got home. Fast forward nearly two months and they hit my credit card for 901 yesterday. NINE HUNDRED DOLLARS. The only explanation I can get is that I ran a toll (I did do that because I forgot it was there and didn’t have cash). I told the woman at the counter that I ran the toll. She told me not to worry about it that they would just bill me for whatever the toll amount wise. The toll was $10, NOT 900!!! The person I spoke with yesterday was quite rude and told me there is nothing further he can do for me. I have no idea what kind of war I am going to have to wage with them to get my money back, but I have never had this issue with Enterprise. I guess you get what you pay for.

I never write a review but if this saves anyone from the grief of what I have experienced it's worth it. First of all the economy car rental is a piece of garbage. It has no power anything, and was so archaic I had to get an upgrade. I originally needed the car for 3 days but ended up only needing it for 1 day. I brought it back and explained to them just that and that I also needed to be credited back for the gas I prepaid for. The women was extremely rude and asked me if I had a receipt for the gas I filled the car up with. I said no. I didn't know I needed to bring a receipt in. I thought you just could look at the gas gauge. She told me to calm down. I asked if I could get a receipt for the final charges and she told me it would be emailed to me. Well she never credited me back for the two additional days.

I went to Arizona to visit my mother, flew on American Airlines and got a rental car, at the advice of the airlines website, from Payless. Worst mistake ever. I waited for 45 minutes because both people in front of me had issues. I should have left, but I didn't. They wouldn't let me use my debit card and then charged my actual credit card $500.00. WTF. The car didn't run very well and had a very hard time on the mountains I had to drive through. The set up of the rental car place I don't know is Payless' fault, but I find going into a parking garage and just getting in an unlocked vehicle a little sketchy. Anyways, the 45 min wait was stupid and the $500.00 charged to my credit card is the reason I will never rent from Payless again. The other places cost more because they suck less. Facts folks.

Car rental MCO Orlando Airport June 9-18 2018: I was overcharged claiming I checked the "box" for the DLW damage loss waiver. Total lie. I rent cars all the time, I never check that box! Payless is a joke. Watch your credit card statements. I will never rent from Payless again... unless they fix this. If they fix it, I will let you know! Criminals. Channel 13 Orlando has been notified!

SLC Airport Car Rental - Took 50 minutes to help one family in front of us rent a car. Then 15 minutes for them to look up my reservation and let me pay. Slow, and rude, they couldn't have worked slower if they tried and made it clear that they didn't care about the customer. Just as we finally got help, after 50 minutes of waiting at the front of the line, a blonde woman showed up to join the two lazy men who were already working and instead of hopping on her computer to help move the line, she stopped to chat with lazy guy number one at his computer, making him pause helping us to chat about their weekend. Rude AF. Will never rent from Avis or Payless again. Have only boycotted two places in my life, this makes three. Unforgettable experience, I have gotten my drivers license in a California DMV faster than the Utah Payless desk could run a card payment. Plane lands 9:10, bags collected by 9:25, car rented by 10:50! What!?! Wow. Just wow.

Listen everyone! I rented a car in Dec 2017 through Travelocity in Guadalajara, Mexico (will full insurance through Travelocity) & I had the WORST EXPERIENCE EVER! I called 2 times before to make sure my rental care was there & Payless confirmed but when I got there, the staff named LUCIO ** was mad that no one told him because he only had one car left. We even had to walk miles in the middle of the night because their office inside the airport was closed... Really? Anyways, he didn't have a copy machine to make copies of the agreement form & LIED to me saying for only $50, I would get additional car insurance so I said okay. He asked for me to sign saying the car is fine WITHOUT seeing it but luckily, my boyfriend realized what was going on & said no until we see it first. When we dropped off the rental car, he told me he charged me $450 extra so I didn't sign the receipt but they still charged it on my credit card! WHAT?

Location: Denver CO Airport. Worst rental experience ever. When we checked in the associate told us that we deserved an upgrade, of course he DID NOT mention that he would be charging us for it, just initial here, here, and sign here. Long story short, our $246 rental turned into a $466 rental. Already filed a BBB report and now I'm off to leave reviews over every possible platform. This company is the worst.

Orlando Florida MCO Airport ---I am currently on vacation but I'm so disgusted with the company I have to leave a review and aid in warning people before you use this company. I booked a rental for June 7th in advance on Expedia. I paid in advance for Collision Damage $50. Expedia let me know that $85 will be due at counter.

I reserved a car through the Payless website for a trip to Breckenridge from 4/20-4/27. When I reserved my car to Breckenridge for the week this is the email I received back showing a reserved car for a Toyota Corolla or similar (STANDARD/INTERMEDIATE CAR) Booking Reference Number: ** - Confirmation no. **. When we arrived at the airport location to pick up the car (Toyota Corolla or similar) I was informed by the agent that they did not have the car that was reserved on my reservation and that they would need to put me into another car.

I rented a car on behalf of my son who was traveling only with a debit card. I called Payless before my son reached his designation, in speaking with the customer service representative she assured me that he could rent the car with a debit card that there would be a 200.00 hold on the card. When he got to El Paso it was a totally different story. He ended up having to rent from another rental company and because it was a last minute rental the cost was double. I will never rent nor recommend Payless to anyone!

I was traveling to Atlanta and reserved a car online, opted for a Hyundai Accent or similar, for the 7 days and I received a quote of 205.00. Cool, can’t beat that! Arrived in Atlanta and the agent asked did I want to upgrade, my reply no! I already had an insurance plan that I also purchased online, so I didn’t need their insurance. He mentioned that I take the fuel option, but if I bring it back full I would not be charged. To make a long story short! I returned the car on full. When I received my final bill it was 384.38! I was charged for an upgrade, but I drove away in the Hyundai Accent, I was charged for insurance, fuel and a few other things I never requested. After contacting them I am receiving emails that say they cannot refund any money. So I’m constantly going back and forth with them! Finally notified my bank to dispute the charge and looking for a class action lawsuit claim against them!

Worst ever. I flew to Baltimore to receive cancer treatment at National Institute of Health on 4/1. Rented a car that was disgusting & unbeknownst to me had expired registration. I found out when I drove on government property for treatment & was ticketed. They refused to adjust charges. Said, “Well you did drive it.” After calling corporate they finally comped the rental & then last week found they illegally charged my cc for their ticket for no registration & a $75 administration fee. As if their office deserves a tip of $75 when they can’t even handle their business affairs & register their car. This one was expired almost a year & corporate informed me that Baltimore airport location had 6 cars that were not suppose to go out due to expired registration and every one of them was sent out with customers.

We booked a rental for a mid sized car online two days in advance for pick up at the Atlanta airport on May 16, 2018 at 9:00 pm. Upon arriving the only vehicle available was a Grand Cherokee Jeep so we were told at the counter but when we went downstairs to get the car the attendant said that it wasn't available due to some sort of recall (she didn't know why). So upon going back upstairs to the counter the person said that she had rented the only two remaining vehicles left. I asked why the counter sales person wasn't notified and got no answer. So I cancelled the entire reservation and went to a competitor to arrange a car. I would Never use Payless again due to their incompetency (at least in Atlanta Ga).

I reserved a car in Phoenix online through American Airlines Partners program; it looked like a great deal. However, when I got to the counter, they said they didn't have the reserved car, that I'd need to upgrade. I replied that other car companies gave me a different class car at contracted rate, if they failed to have the car I'd reserved. The guy at the counter proceeded to try to browbeat me into taking a different car at an additional $200 cost. I refused to go along with the scam and of course had to spend the extra time to find another car, and without a reservation. NEVER again will I rent from this company. I believe their practices are dishonest, if not illegal.

When we arrived at the airport we discovered they don't have their own counter at the car rental center, turns out you have to call phone number (that we were given by a DIFFERENT rental service because Payless did not provide us with the number) to have them come pick you up. We, along with other travelers, called over and over and no one even answered the phone. Finally, after over a hour later we were picked up and brought to the actual Payless rental center off site.

Plane arrived at 11:00pm. Payless was suppose to stay open until 2:00am. They were nowhere to be found. Left me stranded at the airport at that time of night. Had to get a car from someone else. Should have done that in the first place. Never again will I do business with them!!!

I reserved a car at the ONT Cal location as the price was less than half of anywhere else. Then I decided to check reviews. I saw all of the terrible reviews and started getting real nervous. I could not cancel as I had prepaid with a debit card, so I was stuck. I arrived to pick-up and everything actually went ok. Now 2-weeks later I am not happy. Going through my bank account and see a random $39.46 charge from Payless. No e-mail, nothing! I called, just to be told she has to send a request for someone to look into it. WTF! That is unacceptable!

Was quoted $211.99 for a car. When we arrived at Orlando Airport we went to the car rental company and was offered an upgrade for $6.00 per day, we declined...the clerk printed out the paperwork with the upgrade and we told him we weren't paying for it. He tore up the contract and said "I'll tell you what, I'll give you the upgrade and won't charge you for it." We then inquired about insurance...he informed us we needed to purchase it because Florida's accident rate was only second to New York. So when we saw the new printed out contract we were told initials, initials, initials, and sign here. Not having my glasses and feeling bullied by this Rep, I signed just to get out of the presence of this rude individual. I figured I'd deal with another person when I called to straighten this matter out.

Do not rent a car from Payless. They have lousy customer service and unfair hidden "intent" in "contract". I was asked at MN Airport how long I "might" need the car. I was in town for a funeral, a brief family visit and minor personal business. I didn't know how long I would need the car, but estimated 3 days. I returned the car in less than 48 hours, but they charged me for 3 days anyway, so they stole $48 + taxes from me. I tried 4 times to resolve this with Payless customer service, and asked that they refer this unfair over-charge to a supervisor/manager for resolution, but the low-level rep kept claiming I had "broken the contract"... which I did not - I estimated the days I might use the car... they turned my estimate into a "contract". I never got through to a manager. Do not use Payless.

DO NOT RENT FROM PAYLESS! We rented a car at Denver airport, midsize for $201 only to be charged on our credit card for $455. The car was in poor condition, there were duct tape marks on the driver's and passenger’s door looking like the doors had been duct taped closed at some time! When we picked up the car, the agent asked us if we wanted the insurance, we said no we do not, like we always do and she said okay, initial here and pointed to where we should decline.

My wife had to make a quick trip to California to take care of her sister that had emergency surgery. Booked a vehicle with Payless for $198 for five days. When she got there they told her she needed to buy the insurance which made the bill $598 for five days. I contacted them and politely said too bad. Wish I would have checked this site. I never would have booked with them. My opinion they could care less about customers coming back. They just want to get all they can any way they can the first time.

Only giving one star because sadly 0 stars is not an option. Let's begin the story of this horrible experience. First I arrived at Newark International after having done a reservation online only to be told my reservation could not be found but of course my credit card had already been charged online. I had to sit on the side and let my credit card company know there would be a second charge from the same location but to cancel the first one. Then when we finally get back to the counter the lady who was there was very sweet and willing to help but of course even that was too good to be true at this point. She goes on to explain that they cannot honor the rate I had already reserved and paid online even though I had all the information in an email because she simply couldn’t find it on her end.

I reserved a rental car through Travelocity for Phoenix, Ariz to pick up the car 3/11/2018 and return the car 3/18/2018. The contract with Travelocity said $452.97 for the week. I realize there are a lot of taxes on rental cars in Phoenix, and we have rented a car probably 12-13 years in Phoenix. I anticipated my bill being around $700 with taxes. I asked for a 4 door car. When we got to airport, I was told no 4 door cars were available, but we could upgrade to a 4 door for $7 additional dollars a day. We also added a second driver at the airport for another $8 a day. On 3/18/2018 when we returned the car at approximately 8:30-9:00 because I had a 10:30 flight, the attendants said the computer was down and they could not close our contract that that time. They said they would send us an e-mail receipt once the contract was closed. I waited a few days and had not gotten a receipt from Payless.

I recently visited my mother in Mesa, Arizona for a small vacation before continuing my surgery following a breast cancer diagnosis. I rented a car from Payless Car Rental stationed at the Phoenix Airport. I was informed upon arrival at the airport that a subcompact Kia was all that was available. I had reserved a Chrysler 200 or similar (this seems to be a common practice after viewing other complaints to state that the car you reserved is not available). The man at the desk informed me that it would not be a good thing to ride around in a subcompact car and that he would upgrade my rental at no extra charge. All that he had was a Jeep Renegade. He asked me if I was a AAA member and I told him no but I was 65. He said he would indicate on the form that I was so I could get a better deal.

I rented a car March 20 in San Juan Puerto for 6 days. Online I booked and was told I will only have to pay 294 once I get to the rented copy. WRONGGG. I end up paying 574. Ok we get the car, drive off and the ** had no sharks, no nothing. The car sound crazy. Was mad but said, "Whatever, let me enjoy my vacation." The second day of the I leave some food in the car while I run in the store. Come back there is roaches everywhere in the car. Not flying roaches. The roaches you get when your house dirty. I called the company. They laughed and told me to bring it in. Cool. I got to the place 30 mins later in line. They gave me a credit back on my card and a new rental. Wrong. My card still haven’t been credited back. And it’s the second of April. A day later what happen more bugs. I call back and they say, "There's nothing we can do. All our cars got bugs." What? How do you rent these to people. I will never rent here again.

Payless cars in Phoenix Arizona at the airport - I was charged almost double the amount I agreed to on a reservation I had for a vehicle. The guy at the seat said he had to upgrade me because of not having the right vehicle but the amount would be waived. He even said verbally the same amount that was agreed to. Then after handing my card over and getting to the vehicle I saw the amount was different. I called customer service because it took me an half an hour to find the car because no one was out there to help. I called for 5 days and emailing. I was put on hold. Had names and ID numbers but they still refuse to make their wrong right. I was from out of state and now I’m learning they take advantage of customers and had a lawsuit last year? Do not rent from them!

I rent cars all over the world and Payless has been my worst experience ever. Booked a car for 4 days for $115.00 just to find out a few days later that I got overcharged by almost $90. The car was returned on time with a full tank of gas. After contacting their so called “customer service” I was told that the car was returned with half a tank. I provided a receipt for the fuel but since I topped off the car the night before returning it, it was “not acceptable”. I filed a dispute with AMEX and will never use this company again.

I booked an SUV with Payless Costa Rica through Expedia for 2 weeks. The charge was supposed to be $385.70 including all taxes and fees. When I arrived I was hit with an extra $868 for insurance that they insisted was compulsory. On checking the T&Cs, I agree that Third Party Liability Insurance is compulsory in Costa Rica. I should have known this. I later found that the actual cost of the government-run scheme is about $7/day so I should have been charged $98 plus 7% tax. What I was charged is a gross defrauding of innocent tourists. They should change the name to Pay a Fortune Car Rental.

DO NOT RENT A CAR FROM THIS COMPANY. THEY ARE LIARS AND SCAMMERS. I rented a car from Payless at the Las Vegas airport, when asked if I wanted to add liability insurance I declined and specifically said I did not need it as I only needed the car for 2 days. Upon my returning of the car they said my total was $63 which was accurate so I paid with my credit card. I got my credit card statement the following month and saw that I was charged $164. I called the company and they said the extra charges were for the liability insurance I chose.

Rented a car online through Rentalcars.com and got a car at Payless rental car in Atlanta February 18, 2018. We needed a midsize car which they advertised a Hyundai Sonata. Upon arriving in Atlanta airport the only line at any rental car was at Payless. Only 4 people ahead of us took over an hour. When it was finally our turn we realized why the long wait, you guessed it no midsize cars there. Per the rep this is a common occurrence here. She told us if we went to Avis we could get the same deal for a midsize car, we went downstairs to Avis but you guessed it twice the price for the same car. We were left scrambling trying to find a mid size car without paying a fortune. We ended up paying $200 more after searching on our phones for another car. We will never rent from them again.

Payless at Orlando Airport (Florida) billed me $199 for glass damage but there was no glass damage. Then I read the attorney general of Arizona caught them in a glass damage fraud scam involving 80 phony glass damage bills. They had to pay a $139,000 penalty for lying and defrauding customers. But they're back at it again, this time in Florida. They won't send me any proof of damage and it's been months since I returned the car. I filed a Better Business Bureau complaint (directed at corporate office in Tulsa, OK) and a complaint with the Attorney General of Florida.

Avoid renting any cars here at all costs, will find any excuse to deny giving you the car including going against their own terms and conditions. Very unhelpful at front desk in Lisbon airport and prices are cheap but better to spend money elsewhere than deal with the headache.

Payless Car Rental Las Vegas Airport - This company does bad business. I rented a car from them and it had damage on the side. I brought it to their attention at the time of rental and they told me to take pictures and it would be fine. A month later, after I turned the car back in & received a clear receipt owing nothing, they are trying to charge me for the damage. The attendant that I turned the car in to even lied & said that I refused to fill out a damage report. They are dishonest!

Had a flight that was supposed to come in around 11:00 P.M. so I reserved a pickup for 11:45. It was going to be about 260 dollars for four days, which wasn't great, but we'd reserved late. The flight was delayed, and everyone in my family was sick, including my four year old, but we still managed to get to the pick up desk a few minutes before midnight. Unfortunately they had a massive line, I sat down with our daughter while my wife waited in line, by the time she got to a clerk it was about 20 minutes after midnight.

I clearly told the clerk I do not need any additional coverage nor insurance loss waiver due to my employer's policy. I stated I declined ALL additional coverage but this clerk persist to push the extra coverage and intentionally made me signed the extra Loss Damage Waiver. As a result I was charged an extra $349.86 for two weeks of basic economic rental totaling $896.23. This is a fraud and unethical business practice, in which happened to many others in this same scheme. I've tried to contact the rental place as well as their customer service but USELESS. Not only they are NOT willing to admit this act but they are totally disrespectful both on the phone and emails, simply rude.

Do not be fooled when seeing that Payless has the cheapest rate when booking a car. You will end up paying far more than the original quote. I feel cheated. I was quoted $486 as TOTAL to pay. Charges to my credit card exceed $700. I have disputed the charges and some have been dropped. So I am boycotting Payless and also Avis who own Payless. Shame on you Avis. I will rent from Enterprise from now on.

Do NOT rent a car from Payless Car Rental. I flew to LAX. I waited for a shuttle to arrive for 30 minutes. While I was waiting, I called Payless contact number on my reservation receipt. No one answered. And when I brought it up to the driver and staff, their remark was other companies charge more so other companies provide better service.

On Jan 2, 2018 I rented a car for 1 day at SMF. I came into town from PHX for the day to see my sister’s grave. I picked the car up at 926am. I was given a blue Hyundai Sonata. I did a complete walk around. Everything seemed fine. I drove out of the lot and down the road and the tire pressure light came on. I was already running late and could not turn around so I flipped the menu on to see the psi. All the tires were at 40psi except for the front left which was at 30. I drove up the road and put air in the tire which cost $3.00. I then continued on my way to Fairfield. The light came on again. I pulled over and tried to call roadside assistance but was put on hold forever. I put another $3.00 in air in the tire. I made it to my nieces in Fairfield. The tire was losing air fast. I called the customer service number at the bottom of the rental agreement. Nobody answered.

First car (car rental in Georgia) they gave us had 2 flat tires so they came at night and replaced it with one with a cracked windshield. When we called them to report that they said is it drivable we will just note it on the account. It wasn't even the class car we had prepaid for. Then two years later we get a claim they submitted to our insurance company for the cracked windshield. Since we no longer had the pictures to prove it was cracked when we received it the insurance settled and now we are getting a bill for the administration and loss of use fees plus deductible. This was a fraudulent claim to begin with. NEVER RENT FROM PAYLESS. MOST CROOKED AND DISHONEST COMPANY!!!!

We reserved a car at the Ft Myers airport for 5 days. You had to walk a long distance out of the airport to find the Payless shuttle. The location is at least 10 minutes or more off site. We were given an older Hyundai that had dents all over it, was filthy inside and outside and in generally bad shape. We went back inside to report the condition to a very disagreeable gentleman who declined to come out and look at the car. He said the dents were noted already on his rental forms. What?! We should have turned it in then and there but we're already running late. Will never rent through Payless again.

Booked a car for pick up, upon arrival woman behind desk said my card was declined and use another method of payment. Contacted credit card company, available credit was over $2000.00 and showing that no activity had taken place, the charge through the agency was not even being attempted. Had to cancel reservation and no car after an hour trying to speak with a supervisor and find out what went wrong. Now I know what went wrong, I was renting a car from a company that is completely worthless. DO NOT RENT A CAR FROM PAYLESS. Asked to speak with a supervisor was just told they were not available.

Price was great. When we got to the counter our rep said that he wanted to "upgrade" from full size to small SUV due to the mountainous terrain. He said our 4-cylinder was not the best. He "upgraded" us to a 4 cylinder with 1/4 tank of gas low. Also the "upgrade" would allow two other drivers to be on the rental. Well the $15/person with additional taxes and fees ran us another $158. In addition I checked out your site and the add'l charge for drivers is $13 not $15. We waited approximately 50 minutes because they couldn't get a car.

Do not give this company your business. Make them struggle so they have to close their doors. We ordered a car well in advance and when we arrived they had no more cars. This was 2 days before Christmas. The people were rude and told us there was nothing they could do. They said if we wanted to call the corporate office to complain that we can. So we did. They were unsympathetic and it was their fault. They have been investigated by BBB and currently have an F rating.

While waiting in line at the Sacramento location - I overheard the rep Germayne ** telling a couple that the midsize car they reserved was not ready and they could wait 2 hours or so. They said they had to be somewhere and could not wait 2 hours - and asked if they could downgrade to an economy. They were told they would have to pay to cancel their reservation and pay a fee because now they are getting a "cheaper car than they reserved" so there is a fee. So they asked if they can just get the next size up - and were told they had to pay the upgrade fee. This went back and forth and the whole time Germayne is rolling his eyes - talking rudely and telling the guy working next to him how annoyed he is.

Arrived in Atlanta, booked car a week ago for Payless Car Rental in Atlanta Georgia, we get to the counter and they said they overbooked again and will not have a car available for another hour to one and a half hours.

What a screw Job!! Prepaid $131.13 was told that it was total cost. Well $479.00 was what they charged me. One way fee 39.93. Bull crap. Dropped off same place as picked up. 11.11% fee no explanation. Gas service option. $26.45. They told me it would only be $ 1.79 a gallon v/s $2.89 at the pump. Wow not 25.46 for about 8 gallons. Counter products $100.94 no explanation. Loss damage waiver $149.94 WHAT for my insurance to cover the vehicle. I called the customer Service # 800-729-5377. Ok. The woman took my information. Said cust. care would contact me. I asked for number she said she is in Mexico and could not help me with that. Well 2 Months has gone but still no resolution!!!

I rented a car online through RentalCars.com, which was my first mistake. I got a car through PayLess Car Rentals. I picked up and returned the car in Ft. Myers, FL. After returning home, I got my credit card statement showing a nearly $200 over-charge for the car rental. When I called, they said I returned the car to Orlando instead of Ft. Myers and they had to fill it with gas. I returned the car to Ft. Myers and it was full of gas. I inadvertently misplaced the return paperwork. When I asked for another copy, they have promised 4 times to email it, and I NEVER GOT IT!

My wife and I booked a car from Payless Car Rental out of San Diego for four days. We printed the confirmation showing the total cost would be $138.78 with unlimited mileage. When we showed up to complete the transaction, we were told that they would have to charge an additional $150.00 because we planned driving too far. What is the definition of unlimited anyway? The attendant then pulled out this funky chart showing driving rings which were definitely not unlimited mileage. Our bill went from $138.78 to $288.78 for four days. We told them we would only drive the car to the defined limit for the original price. He then threatened to charge us 35 cents per mile from the beginning of the trip if we get caught outside the limit.

CONSUMERS BE AWARE! Upon return of my car the clerk checked in the car and all was good. Car was properly filled up. 2 weeks later I receive a bill for 65 dollars because the car was returned half full. I even sent my credit card statement showing I went to the gas station the day of returning the car. They have now send the balance to collection. I will never ever deal with these crocks!

They promised a car but double the price. They gave me a car with no oil, brake fluid, electrical short in front passenger side door, pumpers put on with zip ties. Payless rents broken down cars from Budget and re-rents them at double the price. Ruined my trip in Peru.

I rented a car from Payless to leave the city right before the Hurricane hit, a couple of hours outside Houston the car stated that it needed service to return to dealership. I called the Houston at the IAH where I rented the car from and the girls said to return it in San Antonio and get another one, so I did so. Then 4 hrs before reaching my destination the new car stated the same thing, people at the Counter in El Paso were horribly rude, long story short, I was never able to make it to my vacation destination and I was without a vehicle for 2 days. None seemed interested in helping me, I was not able to get back into Houston for some time.

BEWARE! BEWARE! BEWARE! YOU HAVE BEEN WARNED! Payless, you SUCK big time! I will never, ever, ever do business with you or your parent company Avis Budget again as long as I live. Not only that, I will make it my mission in life to tell everyone I know how terrible a rental car company you are. In addition, I will go out of my way to post negative reviews about your sad service and awful business practices online.

I have never had dealing with rental car companies before. This was my first and probably last. PATHETIC!!! I signed up for car back in Feb... Long before our trip in Oct. They quoted me price round 180 for 3 1/2 days. Now I assumed they would try and add more. First dealing with them in person at DFW was AWFUL. One gentleman at counter and like 5 people ahead of us. Can you please wait 30 minutes. Ok... Came back and then another gentleman there and the one we originally spoke to is leaving. Still 3 people ahead of us. Finally our turn after another 15 minutes. Guy tried to add this that and other and we declined all but insurance. Little did we know our insurance would of kicked in... NOW we do! There was many other things extra and we declined. Like you figure GPS should be standard... NO... NOT HERE!

I recently rented a car from Payless at DFW (through Travelocity) and indicated on my reservation (and at the counter) I did not want LDW coverage. When I returned the car on Oct 20th I was charged $24.99 a day for LDW coverage. When I returned the car I was presented the return receipt showing my bill to be around $80 more than what was indicated on my initial reservation. I stopped by the DFW Payless desk to rectify the problem but found no one available. I did notice that on my rental agreement with Payless they had added the LDW coverage. Since then I have been trying to rectify the problem with their customer service to no success. Also the car I was given was a Kia Rio, it was OK for transportation but handled poorly on curvy bumpy roads (Interstate 35). This was my first and last rental with Payless.

Prepaid for a Nissan Versa or similar from the San Diego airport location. At pick up I asked if there was anything in that tier with split fold down rear seats. That was only available in the Hyundai Accent, the bottom tier, which was fine with me. When I saw that he was trying to charge me $90 to downgrade my rental I told him "no thank you, I'll just take what I pre-paid for." I was told he wanted me to be happy and that I wouldn't be charged for an upgrade and the only additional charge was going to be the deposit that I would get back. I made sure that my card was only billed for the deposit.

Employees were rude, pushy & uninformed. Very shady. The woman at the front desk was the worst! Once we got to the car we couldn’t get an employee to come & record the damages on the filthy car. Finally, we were able to get the employee at the window in the garage to give us a refund & we went to Hertz! Payless needs to be investigated for fraudulent practices. They should be ashamed of the way they run their business.

Like almost everyone that's reviewed this company, I got scammed by this "company" in San Diego. I should have known things were going downhill when I showed up at the counter and they tried to charge me $380 though my agreement said $240. The car I rented was extremely beat and scratched up. After the rental was over the attendant checked me out with no issues. 4 days later I got a voicemail on my cellphone and they charged me $2,300 for damage they say I did but was existing. The guy that called me was extremely rude and threatened to take me to court while trying to get me to fold and involve my insurance company. After canceling my credit card I saw that they charged me the $380 we discussed was the wrong rate and another $180 for the deposit which I can't get returned. It's amazing a company this shady can exist in major airports.

Pre-paid car rental billed as Paylesscar.com returned car and later found addition payment on my credit card for an additional amount to Payless-Corporate office so credit card company wont recognize addition payment. Shady way of doing business.

It was the WORSE car rental experience at Payless Car Rental LAX! We had a reservation for a Mini Van for Sep 15, 2017 - Sep 17, 2017, but waited 1 hour and 15 minutes still didn't have a car. They were very disorganized and non-apologetic about it. Finally, we asked if they just didn't have the car couldn't they give us the large SUV parked there the whole time? They agreed. Well if we didn't ask probably will still be there waiting. By the time we left the place we were there for nearly 2 hours.

I used Expedia to secure a rental car at the Los Angeles airport. The wait was long for picking up the car and the staff worked VERY slowly. I had called the corporate number to find out the cost of a navigation system ($39.95) but at the LAX location they were going to charge me $59.00. I finally got the corporate price after waiting for a manager. Upon returning the car, I asked for a receipt and was told it would be e-mailed. That did not happen. I had to issue an on-line request and it took 3 days to get the receipt only to find out that I have been charged $40.79 for pre-paid fuel when I returned the car with a full tank of gas. The car was damaged (from right quarter panel) and at first no notation was made until I said I wanted something in writing. I should have read the reviews before using this company.

I rented a car from Payless Car Rental in Sacramento, CA on July 24, 2017 and returned it July 28, 2017. It has been almost 2 months and I receive a phone call today on September 19, 2017 about damage done to the car. First of all I waited 30 min for someone to come help me turn it in and sign off on papers. I eventually had to leave to catch my flight so I did a walk around car and looked one last time knowing there was no damage and again saw no damage. I brought it back like I got it, and left after leaving keys in seat and papers they left me to know who rented the car. Now almost 2 months later, they want me to produce pictures of car to show I dropped it off without damage. First of all if I took pictures, I would not have kept them a month. If damage was done to the car, they should have notified me the day it was turned in and not this far out. At this point I have thrown away my rental papers. I mean 2 months later.

If you use Payless in Cancun, be ready because they are going to rob you. This people pick you up at the airport and take you miles from the airport. I bought car insurance before so all I had to was to pick up the car and go but I got to the location and I was told in a very offensive way that the insurance that I bought was not enough. Today I called the insurance company and they told me that scams like this happen all the time. Like I was saying, this big guy talk to me like I was nothing and he said, “Well either you buy our insurance that is 6000+ peso (around $350 dollars) or if you want to use your insurance, you have to leave me a deposit of $27,000 dollars,” and I said, “If I had $27,000 to spend I wouldn't talking to you” and he said, “Whatever.”

I rented a car from them for 4 days. After paying for the car, I was given the keys and told where my car was. No car checking procedures, no sheet to mark down any previous damages. Bring the car back after 4 days and check it in. Guy takes the number from the keys, puts it in a computer, and then tells me, "We're all good. Have a nice day." 4 days later I get two charges totaling 1900.00 USD. DO NOT RENT FROM PAYLESS!!! FRAUD COMPANY!!! THESE COOKS SHOULD NOT BE ALLOWED TO OPERATE IN THE USA!!

Long line as reservation counter only one agent working. Not friendly at all. I was told would have to wait as cars were just coming in & needed to be washed. Also noticed a $12 a day charge for my husband to drive the car. Didn't mentioned that anywhere on the reservation site. Went downstairs to another unfriendly agent & waited for the vehicle. Had to walk back and forth to check the vehicle for damage & get it signed off. Vehicle was new but didn't have a lot of the upgrades I've seen in other rentals. I understand they do this to keep rental costs down but they could at least have friendly staff & better customer service. My total was $12 more than originally quoted.

I have rented from this company twice in the past year and both times they overcharged me beyond the agreed upon rate. It was corrected after I pointed it out, but had I not carefully checked the bill, I might have missed it. Never renting from Payless again.

Payless car atSan Diego airport - Service at the counter was fine. The problem was the car was very old and - windows were manual with handle cranks, door locks were manual. You could only lock each door separately. That was impossible from the driver's seat. Several dings on the rear of the car which I had to point out to the person checking out the car. Mileage was over 13,000 miles. I felt I was renting a "rent-a-wreck"!

Rented a midsize sub, was handed a small tiny one and told it's a midsize, my 3 year old found a beer can open with beer in the back which he poured all over himself. Manager and associates we're very rude. Did not want to offer any help. Do not go here, they are the worst of the worst.

Rented a car from Payless at the airport in Sarasota, FL. We had reserved the car online and was told the cost would be $356. When we picked up the car the guy at the counter said we were both required to initial and sign the document. What he had us sign was a form saying that we would both be drivers which allowed them to charge us an extra $200. They are a bait and switch organization and cannot be trusted. DO NOT RENT FROM PAYLESS.

Traveling to Dallas to be with my son after a motorcycle accident and upcoming surgery. After booking flight on Expedia, I called to find the least expensive car rental and booked a small SUV at Payless for $316 for 5 days. Upon arrival in DFW, I was told they had no SUV and would I take a compact car... I said as long as it's the same price. She took my credit card and handed me a bill to sign for $446.00. I was told the amount was administrative fees! Tired and unable to leave airport without a car, I took it. The first thing I noticed is it smelled of urine. After arriving at my son's home, I immediately called Expedia who tried calling Payless and returned to tell me they advised him that they charged me $316 and offered no assistance.

I made an online reservation 3 days in advance to secure the car needed for my business trip in Atlanta, Georgia coming from Los Angeles. Once I arrived at the Atlanta airport and to retrieve the car I reserved, which is an SUV, to my surprise, the vehicle was not available and was already given to another customer. In short, the reserved car is not there. The Employee in the name of Samantha was so rude that threaten to CANCEL THE RESERVATION. I said that there is no point to cancel since the car that I reserved is not available.

I had to make a trip to Florida for a family emergency. I had reserved a car at Payless in the airport. The agent asked me if I wanted insurance and I declined. Between my personal auto policy and credit card I have that covered. He then asked me to initial several places and sign which I did without reading the agreement. (Lesson learned). I was distracted and in a rush and never even looked at the agreement until 2 days later when I called to extend my rental due to my family member still being hospitalized. That is when I noted I was charged $24.99 a day for insurance even though I had verbally declined it.

I called to verify I would be able to pick up car late at night as my flight had been delayed several hours. I was told yes but I would be charged over 30% more. When I went online to change the time it showed my reservation had been canceled. When I called Payless I was told the only thing they could do is make a new res. for even more $. Adding insult to injury I could barely hear the foreign employees.

We rented a car for our family vacation. Never received a confirmation email as promised but instead an email wanting us to purchase additional insurance. We have full coverage so we refused. We even showed them our insurance card at the desk. My husband wanted to pay cash for the car but they wouldn't accept that because then they can't screw you out of money later. I had to pay with my debit card so then they charged us for an additional driver since both of our names weren't on the card. I was not in on the previous conversation and was told to sign to authorize my card. My signature authorized insurance that we had refused and an additional driver that we did not need. They debited my account for $483 instead of $265. BEWARE!!! RIPOFF ARTISTS!

I rented a minivan for my family trip to D.C. and used Priceline for the reservation due to the decent price of the minivan they had available, and let me say that I wish I never rented from Payless. The first two days of the trip was good until the third day, while traveling on the interstate a small foreign object fell from under the vehicle in front of me and hit my windshield which left a small crack. I when I brought the rental car back no one was at the counter where I could ask any questions about the damage to the windshield. I asked the agent that was behind the Avis counter and she told me that she was out to lunch and didn't know when she would be back (you would think she would have an another person to take her place while she was out to lunch).

I had the worst Hertz customer service experience that I needed to return their car to another location instead of extending the car rental. So I was said to return the car to San Jose Airport or else the car will be reported as a stolen car. I arrived at San Jose airport gave the car back to Hertz. Now I was stuck at San Jose, California and needed to go back home at Reno, Nevada.

In Richmond, VA... My 94 year old was left outside for two hours while we waited for a customer service person to show up and help us upon returning a car... they refused to call for wheel chair service and when I spoke to the young lady of ** descent she immediately told me she is not responsible for helping to get a wheel chair for my elderly father. She was belligerent and very abrupt. She would not provide her name and said if I did not like the way she was treating us that I should call 1-800-payless. My father had a heat stroke and I had to immediately run into the airport and try to find an attendant with a wheel chair. The woman who eventually showed up to work said they are not responsible for providing help in obtaining wheel chair service for the elderly sick client and that if I did not like this call 1-800 payless... and asked me to leave the counter.

Nearly a month after dropping the car off and watching a woman inspect the car and notify us that there were no problems, I received an unknown charge on my credit card for $75. Later, I received a letter in the mail notifying me that I was charged a $75 cleaning fee because of "excess dirt/sand" in the rear of the car. Not only did we watch a woman inspect the car upon its return and say there were no issues; no one in my party ever used the rear of the car, and no one did anything that even involved stepping in dirt or sand. When I notified Payless that they made a mistake with their charge, they were entirely unhelpful taking weeks to respond and telling me it was my responsibility even if I didn't cause the mess. Please beware of mystery charges even after drop off. It seems like they're only able to keep rental car costs down by charging consumers later with completely fake fees.

My wife rented a car to visit our son. Upon arriving from her flight, she called for their shuttle pickup. She made six separate calls, when no one came. After waiting over an hour and a half, she gave up and found the shuttle driver for another rental company. So, here is what we learned: On a Saturday, mid-day, they had only one shuttle. The shuttle driver was not even going to her terminal. There was no manager to contact. The people kept hanging up on me, when I tried to resolve it for her. For the absent branch manager, I was given the office number, being told it was his cell phone number.

The worse company I have ever dealt with. They were so insistent on getting their $50 fee after I canceled despite my 3 phone calls. I cancelled 7 days in advance. I did NOT receive any service or product for this money; they could care less! GO TO HERTZ!

We rented a Jeep Cherokee from Payless Rental in San Diego. The counterperson was persistent in trying to sell me unneeded services. When I picked up the Jeep Cherokee I had rented the inside of the windshield and several side windows were filthy. The passenger side front window was covered with footprints. It was obvious the car had been run through a carwash but no effort was made to clean the inside.

We reserved a car at DFW on 6/26/17 because of the great price advertised online. Upon arrival at the rental facility on the shuttle, during business hours, there was nobody working at the Payless counter. Nobody! Thinking they may be in the back, we waited several minutes, then called the number on the reservation. It said to press 6 for a rental agent. After pressing 6, there was just dead air. It didn't even ring or connect. I called two more times, same thing, so something is also wrong with their phone system or IVR. A lady standing nearby charging her phone spoke up and said she hadn't seen anyone working at Payless, and that another customer had walked over to Budget and was now in line with Budget instead. After 15 minutes of waiting, we walked over to Enterprise and received wonderful service. Unreal. Never again.

I Pre-trip rented a vehicle from Payless. When I picked up the car it was filthy. On my way to my dad's house, I realized the headlights were out. So I called them right away to let them know I would return the car the next day for an exchange. The attendant checked the car out and said the batteries were dying. The car I received was also filthy. No windshield wiper fluid and no gas. Now 2 months later, they are trying to pin me as the person who "damaged the 1st car". I did not do this. This company has incompetent people working for them. As you can see, somebody is not doing their job of cleaning and making sure these cars are rental ready. PLEASE spare yourself the agony of incompetent people who don't do a good job. I have rented many cars and have never had an experience like this. I will not rent a vehicle from Payless ever again.

I rented a car in Reno Nevada through Expedia, a company I have used before. I was given an itinerary and statement of charges. The price was to be $44.40 and an extra day was to be charged at $22.26 a day. The salesperson, Penny at Payless told me I would need to use chains if I was going over the pass and suggested an All Wheel drive vehicle... she gave me several rates verbally, all of which I declined. THEN suddenly she had a AWD for only $5.00 a day more. She asked if she could just credit me the $15.00 that she had entered??? On a car which would have been $10.00 a day more?

I made a reservation for a midsize car to be picked-up June 17, 2017 and dropped-off June 24, 2017 from Payless Car Rental in Orlando, Florida. The total price, including all mandatory taxes and fees was $251.82 ($181.06 Base Price + $70.76 Taxes & Fees). Although the agent at the Payless counter in Orlando tried to sell me all types of additional insurance, products and services; I declined all and advised the agent that I only wanted the Base Price and mandatory taxes and fees included in my rental agreement. I signed an agreement showing that I declined Optional Products/Services.

I rented a truck F-150 with a back seat and a cover over the bed. Went to pick it up and they didn't have the cover on the truck. I was like I need something where I can put my bags so they don't get wet. They gave me another Dodge Journey. I got it home. It was dirty in the inside and had bugs in the back seat... You pay $300 you want a clean car.

After declining collision and liability, and initialing, the correct amount of 101.59, my credit card was charged 172.99 which was the amount which included those insurance options. They are very crooked. I would advise anyone to steer clear of this company.

After making reservations online for a full-size car, a prepayment of $283.89 and declining all their other offers of more insurance, products and services I arrived in San Antonio. Miguel, the agent, again tried to influence me into more insurance stating that all of the charges incurred because of accidents or damages would have to be borne by me because my insurance wouldn't cover everything. I had to tell him “no” about three times because he was very persistent. Then I was told he didn't have a sedan for me and the only thing available was an SUV. I told him I didn't care for SUV's and then he offered me a pick-up. I took the SUV. He hurriedly had me sign and initial the rental agreement.

We rented a car at the San Jose Payless location. They tried to add on a charge for Roadside assistance. We reserved a mid size SUV and they gave us a Mazda 3 - we needed to be at my daughter's at a certain time, so we were in a bind and could not argue about the switch. Their customer service options are a joke - only via e-mail, which tells you they have no customer service. AVOID ANY AND ALL PAYLESS LOCATIONS. Scam rental.

I rented a car from the Payless Car Rental center at Denver International Airport to use while I was attending my father's funeral. The rental agent did not explain the contract clearly and was only concerned about where I was going and how nice the car would be. The car was a Ford Fusion, 4 door. The first thing I noticed upon entering the car was that the sunglasses holder was broken and blocking part of the rear-view mirror, when I tried to push it back up there was old tape marks from where it had been taped up instead of being fixed. There was also dirt and debris on the floor, streaks on the window, and half of the promised amenities of the car were missing.

Payless Car Rental is the worst. I paid for a rental car in Atlanta's Airport for my fiance on Mother's Day weekend and it was just a horrible experience for us. First of all she reserved a car from Payless Rental online through the Southwest airplane company. And we got off the plane and went to Payless customer service desk to pick up our car we were told that they did not have any cars for a half hour or so and that they would have to take our phone number and call us when one was ready. Or we will be welcome to check elsewhere since we didn't sign the contract as of yet. It was all rotten from there on and after waiting for an hour and a half in the airport and going to other car companies who had cars but we're way out of our price range due to the fact that it was Mother's Day weekend we decided to wait it out. Boy was that a mistake we shouldn't made!

I rented a car at the Dallas Fort Worth airport. I reserved the car for two days. The price was 23.99 per day, but when I returned the car they added some extra charges to my rental which I did not know or agree to. They added a Loss damage waiver, personal sickness plan and others charges that adds to a total of =148.00 on the top of my rental charge. Please if you are renting from this company make sure not to be surprised with this hidden fees. I learned not to rent a car from them again. Please choose any other company not Payless.

One week ago I left items in the Payless rental car that I rented from McCarren Airport in Las Vegas. I could not go back to the car because our flight was to depart. I reported the event of lost items that very day to a voicemail that was full and to the lost and found voicemail that I left my name and phone number. No one from the Las Vegas Payless Rental company has ever returned a phone call or e-mail in over a week. I then called the Payless customer service in LA and talked with Frank, he gave me ticket number and told me that they would contact me in 3 business days. This has yet to transpire. I have called the customer support for Payless about my ticket number 3 times now and no one has ever gotten back to me. I will never rent from them again!!! Their customer support is terrible. Beware!!!

I reserved a car rental in San Diego in May 2017. When I arrived to pick up the car, the agent went very quickly through the contact and stated that I was getting the insurance package, which more than doubled the cost of the rental. I clarified that I did not ask for that option and that I did not need it as I'm covered through my own auto insurance. After several minutes of arguing to remove this fee, the agent dropped the full coverage and stated that I would get the more basic coverage.

We made a reservation 3 weeks in advance for a car. When we went to pick the car up, we had to wait 2 hours because they over booked. The associate told us we could put the security deposit on hold on one card, and then charge on another card but to tell the associate when we dropped the car back off. We got our car, we had to check the car ourselves for dents and make a list of what was wrong with the car.

I picked up the car on Saturday, April 22, 2017. I was driving to my father's house in preparation for a funeral for his deceased brother, when I was pulled over by Washington Township Police. The Officer stated he had pulled me over because the license plate on the Black Chevrolet Impala that I had rented actually was registered to a Kia. At the time I did not even realize I had a Michigan plate on the rear of the vehicle.

I recently traveled to Costa Rica (April 2017) and used EXPEDIA to book a car from Payless Rental Car over a month in advance and would be picked up at the airport upon arrival. After booking, the receipt from Expedia was for a total price of $75.74 with unlimited mileage. The booking receipt states explicitly that the total price includes all mandatory taxes and fees (see attached booking receipt). Upon arrival, the Payless Rental counter staff person informed me that I was mandated to add insurance to the coverage and recommended adding insurance for a new total cost of $474 - over SIX times the Expedia / Payless price quoted... The staff person politely informed me that for this price I would not need be liable for any damage to the vehicle. I was shocked - having traveled internationally countless times had never experienced anything like this.

The worst cars ever. I rented a Yaris from Payless last week. It had 73,000 miles on it. The side mirrors were manual. The only other car in my rental area had duct tape on it to cover crash damage. The gearshift is awful, too. I was afraid to drive it, and while on the 405 freeway in LA, I could not adjust the mirror. Even the keychain they gave me had sharp pieces of wire sticking out. This place should be ashamed of themselves.

I have the same problem as another victim have here. I rented a car from this company and how so much I wish I would have gone to another company. First I had a couple of hidden feeds. I thought I was paying 10.00 dollars a day when it was 17.00 a day. When I return the car I was charged 203 the price that my contacts said. When I get back to Cincinnati I took a look at my bank statement, these low life took another 359.00 out of my account. This happen on 5-15-17. I have until this day 5-21-17 to a response of why I was charged 359.00.

I had a reservation in DFW airport and when I arrived the employee said that they didn't have a car available and they had a 2-hours wait and no guarantees. When I asked how it could be happening, she answered that she was there for 15 minutes and didn't know why. She was rude and unprofessional. Payless showed no customer service care. My advice? Don't trust this company. I'm glad that I was in a place with more options and the Thrifty Car Rental have competent professionals. I had to pay more, because I didn't have a reservation, but at least I left the airport and didn't spend my whole day waiting for something that could not happen.

I went through Expedia to rent a car in Phoenix and it was from Payless. I agree to pay about $189 for a small sedan for 5 days. Payless charged me $600. They said I agreed to all sorts of additional services including roadside services (I have AAA). I was shocked. Called them but their customer services personnel were rude and unhelpful and told me to call the office in Phoenix. But the number they gave me was incorrect. DON'T USE THIS COMPANY. They are scam artists and liars.

I booked a Payless car online through Southwest Airlines confirmation number **. Southwest gave me a price of $145.15. But Priceline charged me $230.83 against my credit card when I returned the car. I got no satisfaction from Southwest or Priceline when contacting them on my return. I should have read the numerous complaints on Priceline before booking... No more rentals from them.

I have rented Nissan Versa from 195 Davidson Ave Somerset NJ and traveled to New York on 7th. Unfortunately I lost the car keys on 9th May 2017 at my office location at 3 pm. I called Somerset office twice and they didn't answer my call and didn't even called me back. So I called the Payless customer care, they took all my details and contacted the roadside assistance company. They said they will tow the car and replace me with a new car and I will have to pay for the lost keys. I agreed to them and they tow my car next day morning that is on 10th May at 11.30 am. I got a call in the afternoon from the Payless corporate office saying that they cannot replace and give me with another car as I haven't rented the car from the corporate rental company.

Memphis TN airport location. The customer service was great. Tori was excellent. I return the car after hours and no one was there to check the car. Although Avis (which is connect to Payless) was open the lady was too busy talking to be concern about the car. I return the car full; however, I didn't have any receipts proving I purchase the gas. They charge me 68.00. It took over a week to get a receipt with all my charges. Then 3-5 days for the investigation. I believe they didn't check my fuel and so they can charge me because I got a good rate from AARP. So if you are going rent from them take pictures of your car and gas gauge because you never know what charges they will give you. If someone is there, wait until the representative to totally check you out.

YOU WON'T BELIEVE THIS: in addition to the usual complaints about the Payless Car Rental company (insurance charges that I explicitly declined; dirty, cigarette smelly, scratches and dents; car alarm went off three times unexplainably), I was charged a "vehicle license fee" of .99/day. Trouble is, the license plate tag on the vehicle expired more than a month prior to the day I rented the car! No, really! I would never have noticed, but one day I returned to the parked car to find a police citation for having expired license plates.

I pre-booked a rental car via AARP travel for a short visit to Florida to see an ill relative. My husband and I checked in at the Payless booth at Sarasota-Bradenton Airport upon our arrival. The agent was friendly and we didn't have a problem with that, however he provided us with false information when he urged us to purchase the pre-fuel fill up option, whereas if we paid for a full tank at pickup our price per gallon was much lower than what we would pay at the pump to fill it at drop-off in West Palm Beach Intl area. So he informed us that instead of having to refill tank at drop-off we would return it on empty with the pre-pay and save on cost of fuel.

Booked a reservation, got confirmation code. Called to confirm. They cancelled my reservation and still charged my card, but said they did not charge my card. My statement shows they did. Called four times they said they couldn't help me. The charge on my statement clearly says charge from Payless. They still refuse to credit me and claim it wasn't them! I gave them 1 star because I didn't have the choice of zero. Beware. Stay away from this company!!

I reserved a car online for $113.39 (Payless, through American Airlines). When getting the car at Ontario Airport, the employee asked me at least 3 times about additional coverage and at least three times I declined. She had me initial and sign papers and said that was to show I declined. I offered to pay then, she said no, I pay on return. She DID NOT tell me that she had added $11/day Loss/Damage waiver (I understand she gets commission on that). Had she let me pay then, I would have known she was overcharging me and corrected it. When I turned in the car and went to pay, and said NO, I DO NOT owe $175.45, they showed me where I initialed that I ACCEPTED Loss/Damage. I DID NOT, the rental agent had said I was declining. I AM VERY UNHAPPY.

I returned the rental car with a full tank of gas that was filled up at the Holiday Gas Station 1.5 miles away. I even topped off the tank after reading bad reviews about them. When I returned the car, I left it running to show that the tank was full. I was issued a receipt by "Hannah" which reflected $39 in gas charges. When I questioned this charge she informed me that the gas charge would be removed on the "final receipt" which would be emailed to me. I showed her the receipt from the gas station and again told her that the tank was full and I wanted a final receipt now. She refused to give me a final receipt and told me that it would be emailed to me and "not to worry that the gas charge would be removed". I said that I know this is how companies screw over customers and I wanted a receipt. She said she would email it because I was going to miss the shuttle. They emailed the final receipt which still included the gas charges.

Please do not use Payless Car Rental. I regret renting from them. I never had any problems with other car rental companies. My statement just echoes the many other complaints posted on this website. The company is deceptive to the point of fraud; they hide additional fees and charges as being part of the deposit. I posted a warning on my Facebook page so my friends don't make the same mistake.

We arrived earlier than expected and were told, "We're out of cars, and it will be an additional $50 to pick up your car (an hour early)." We were presented with all kinds of options for other cars, but ONLY if we paid for additional car insurance at extremely high prices. We cancelled our reservation and walked out... and rented a better car at Thrifty for the same money we were quoted on Car Rentals dot com.

Do not give your business to this company!! I reserved a full size vehicle with plenty of advance notice. When I arrived at the airport rental lot, they did not have the correct sized vehicle. They tried to give me a smaller vehicle than what I requested for the same price. After I refused to accept that deal they finally gave me one closer to what I originally requested.

We hired a Payless car via Ryanair, paid on internet, drove for a week, returned no problems, even filled in satisfaction questionnaire. The day after we were charged 44€ after having been assured that there were no extras. All attempts to get the money back have been stopped "hoping you are satisfied with the result of enquiries". We are very disappointed with Payless/Budget/Avis. Seems that thieving is the name of the game on this side of the Atlantic as well so watch out!

Picked up rental car and the seats were so dirty we had to put towels on the seats. We asked to get another car but was told they did not have any other cars. Paid $309.00 for upgraded car and only got a Chevy Cruze. The passenger seat adjustment handle was broken off so that could not be adjusted. Talked to the manager who was from Avis and he said Payless has older cars. This is no excuse to have a dirty car. They act concerned but judging from their ratings they don't care. Filed a complaint while we still had the car. Have called five days in row and they still have not resolved the issue. They do update the fact that they called.

From rotten cars, overcharges, phone numbers that never answer, customer service in Mexico with poor English skills. Be real careful signing anything with these crooks and you will be sorry once they have your credit card access. Cars are filthy, cheap real cheap. Office hours are terrible you will prob have to leave the car with another company. Employees are just useless, they hate their jobs and treat you like such. So my advice to you when renting a car use the big guys, pay the extra bucks for peace of mind. Stay away from Payless Car Rental.

Never rent from Payless Car Rental. Over a month after turning back our rental car in Ontario CA, we were contacted by phone to cover "damage" to the car. There was no damage caused by us. They indicated there was damage to the "bottom" of the car. They are sending me photos and information regarding their claim, but absolutely no damage was caused by us. Beware of these guys! They're crooks and I will try and have my insurance company handle it for me.

I rented a car in Fort Myers Airport rental. They specifically stated that the rental could be picked up at the "airport location". There is no airport pickup. You have to wait for a shuttle and then take a 10 minute ride to get to the pickup. They shouldn't advertise airport pickup if the vehicle is not at the airport. Also the agent told me if I used the fast lane transponder I would be charged a convenience fee of 2-3 dollars. I used it for a $6 toll to Sanibel Island. When I returned home my credit card was charged $20.50.... for a $6 toll. Stay away from this company.

I've rented cars twice from Payless Rentals, both times has been a disaster, I was over charged and the people were very rude the first time. I thought maybe things would be different a second time around. It only got worse, I was overcharged again. The online quote was 64.00 and the insurance was 9.00 a day when I went to pick up the car, I asked how much! The rude man told me he couldn't tell me the price till we finished everything, then stated it might come up to about 80 dollars, I told him what it was online and he stated that online doesn't give you all the charges, then when he total me out it was 100.00 dollars and not 80.00, and the insurance would be 26.99 a day, instead of 9.00 like it stated online.Then he told me I had to have roadside assistance which was 6.99 a day. So I checked out, to only get outside in the car and notice someone had just dropped the car off.

I rented a car for our trip to Phoenix, AZ via Hotwire. The total to be charged was $261. When we got to the rental desk, my companion decided to pay for the car, since he would be driving. He gave the clerk his credit card and we proceeded to get the car and drive to our destination. When we returned the car, they charged us $348, and when we protested, we were told that they had to charge us for a second driver at $19/day... we asked to talk to a supervisor, who said he was noting the protest and he would review the tape of our encounter to assure that we were clearly told that we were being charged for a second driver. We were not, since, if we had, we would not have agreed to that.

Like the others, I was charged the double. Got a $10/day upgrade and insurance I never accepted. With two little kids to attend to, I was naive enough to initial everything without checking. I've trusted the verbal agreement other times and never had a problem. Never trust Payless. Even if you check everything, like others here did, you'll get scammed anyway...

I just returned a rental car to Payless Rental Cars in Sarasota, Florida. I was charged nearly $100 for insurance, even though I declined coverage when I got the car. When I picked up the vehicle, they gave me a car that was damaged, then told me they had no other cars. I finally managed, after almost an hour, to get another car, but it was also damaged. Biggest rip off EVER!

My experience echoes that of other reviewers. Estimate for my car rental was $145; when I picked the car up, I was told it would be $264. I complained at the desk and was told that taxes vary around the country (ridiculous excuse - all those things can be programmed into computer estimates). I was stuck and needed the car, so I went ahead with the rental. I've called four times since, have submitted online tickets. They keep answering and closing the tickets by sending me a copy of my receipt. I keep writing back that they have not addressed my questions. (Even the follow-up survey email they sent me didn't work: when you click the link to get to the survey, you're directed to a page saying, "Thank you for submitting your survey.") To top it off, I still haven't received the Southwest Rapid Rewards points for the rentals. (At the other Payless desk rental experience, I was told that the higher fee was due to a charge for receiving airline points.)

I reserved a car for seven days but only used it for five days... They still charged me for seven days... and then probably re-rented the same car making double. Not only is this illegal but the worst that can happen when you're a frequent flyer. I will never rent from this company again and I will continue to seek information from a Government source to see what can be done about these crooks.

I am writing this because after reading a ton of these complaints, I also decided to rent from Payless and got ripped-off for $47 additional. This happened recently on 4/14/17. Before you sign your initials on what you decline, you will notice that the first column "YOUR ESTIMATED VEHICLE CHARGES" also has a space for initials. LOOK AT THE TOTAL and see if it jives with your reservation total. It is here they slip in OPTIONAL SERVICES TOTAL TAXABLE. That will raise up your balance from what you thought to what they say. Don't initial the FIRST COLUMN ON THE LEFT and ask them why the total is higher than your reservation says. They often slide it right by you which you initial because you are too busy making sure you initial all the insurance's declination. Secondly, go around your car and take a photo of any place that is marked or scratched. This will go a long way in preventing extra charges.

Trust no one! I prepaid for a car rental from the Phoenix airport a few days earlier, when I get there there's nobody in line for Payless car rental and a long line for the others (my first red flag). I give the rep my prepaid statement and he asks for my credit card for any incidentals for after I dropped the rental back off (red flag). He goes through the whole spiel about upgrades and all that, ok, but I refused and denied everything. The original prepaid statement were charges for $150 and change, and when the statement came back to me it was for $142 and change. Great, I thought I saved a few bucks. NOT, if I didn't have to run for my meeting I should've stayed at the counter to read everything over like a lawyer. Turns out it was $142 charge over the $150, Dennis had charged me for 4 days of loss damage waiver I declined from the beginning. Never renting from them again.

This has got to be one of the worst rental car centers I have ever went to and experience. SMH. They have no customer service, most of them lie and just clearly give you the runaround when looking for your stuff. However from a clear misunderstanding we had they towed the car, told us they had no clue where the car was, only for us to find out the truth about them lying when we got to the car. They employees went thru the car stealing money, driver licenses, bank card, SSI card, jewelry, etc. However we made a police report and will be going thru with this. They are very terrible and I will never rent from them again and highly recommended no one else even think about renting from this place. They need to close this center or even get rid of the team they have.

Rented a compact car from Payless at SeaTac. My confirmation email stated that the price for 3 days would be $61.93. At the counter, I refused all offers for upgrades, additional insurance, pre-filled tank of gas etc... I told them I just wanted what I paid for and nothing else. Got into the car and it reeked of cigarette smoke. Exchanged car. Was given a VW Passat. No problems with the car - it drove nice. Returned car on time and later found out they charged me an additional $17.97 for an optional service called RSP. Looked that up and found out it stands for Road Side Protection service which I did not ask for and was not offered this service at the desk.

Beware if you rent cars from Payless Car Rental through sites like Hotwire. The rate they post is not even close to what they charge for a rental. My bill was 66% higher than I expected. You get nailed with that later at the rental desk when picking up the car. One could say no and possibly not have a car for their vacation if no other vehicles are available.

I reserved a car online a month ahead of my trip. The cost was supposed to be $19.56 for 3 days. I returned the car and to my surprise the cost was $258.90, that is double the cost quoted online. The extra was taken directly out of my Credit Card. If that isn't bad enough, the attitudes of the employees was totally and completely classless. The girl at the garage counter didn't have the class to acknowledge a simple hello. After returning the car the guy in the garage could barely muster up the energy to point out which direction the return shuttle bus was located. Double the price and classless, rude, crude service, save your money go to a reputable company and maybe pay more but you will get what you were promised and get it with some respect from the employees. Just a side note, all the employees were Hispanic for whatever that is worth. I have a return trip planned for Las Vegas this summer, Payless will NOT get my business.

I am so disappointed and frustrated by the service I received from Payless Car Rental out of Sky Harbor Airport in Phoenix, Arizona. They are a bunch of crooks and thieves. I used Orbitz Travel to book my car rental and was told the charge would be $325.85. When picking up the rental in Phoenix, Louie handled the transaction. I did not initial or sign for any additional services as I had my own car insurance. On my next credit card statement, I was charged a total of $762.95. I never signed or initialed a receipt to authorize these charges, and Terrence and the other customer service representatives cannot produce an original for me either. I have been getting the run around for the last several months as they claim to be looking for the original signed receipt at an alternate location and will provide that for me when they find it. Do not give your business to them!

I hate to even give this a 1 star. After reading reviews of this company, all the stories are the same. A $215 dollar rental turns into $490 total. They add charges without your approval, they will not answer phones calls, will not return e-mails. The charges on my credit card were changed 4 times without my approval. I have never dealt with so many crooked people in 1 company. Please don't rent from PAYLESS CARS, it will be your worst nightmare.

Worse experience ever from the day I pick up the car to the day I dropped it off. I pick up my car in Boston Logan airport. Jessica is the person who provide me the most poorest customer service ever. She was RUDE and a LIAR. She forced me to get gas service and gave me attitude for no reason. She needs to get fired for lying and rudeness.

Reserved a standard to mid size vehicle in advance. I declined Insurance so they said I had to call my Insurance company to verify. No problem but this a hold up while in line. Then I just frustrated told them "just charge me for Insurance. This is taking too long to get through my company." She gave me keys. I walked out to the car. It was a compact SUV, that not what I wanted or paid for.

While on a business trip to Sacramento in 2016, I rented a car on 11/29/16 returning it on 12/2/16. As a Private Investigator, I always take photos of my vehicle when picking it up and again when returning. I will usually keep photos for two months to make sure no claims are made after dropoff. Today, April 1, 2017 I received a notice that the vehicle was damaged and they are requesting payment of $731.62. So, I guess that my question is why did I get a clean bill when dropping it off after Tony inspected it. It interesting that my photos showed a clean car, void of any damages.

I rented a car online through Payless for pick up at the Newark Airport for my son. The quoted rate was $189.00 for the week. When my son arrived he was told that they had no more cars available at the same rate because his plane was a half hour late. But for just 15.00 more dollars for the week he could have the next size car. He agreed since they didn't have what we reserved. (I must say most car companies including Avis which is the parent company honor the price they quoted you and give you an upgrade at their expense.) Being a division of Avis was the only reason I even rented with them. The agent also said that for just $5 dollars a day he could have protection for door dings, scratches etc. No other charges. No hidden fees. Etc. Exhausted from traveling he agreed to the additional $5 thinking parking in the city anything could happen, so better to be safe than sorry. That should have brought our total to around $239.00 plus taxes.

I rented a car this month from the Payless counter at Sarasota Bradenton airport. Although my personal auto insurance covers all the frivolous fees and unlikely problems typically presented by rental car agencies, the man at the counter pressured me into paying extra. He said they don't deal with insurance companies and any damages or charges (in any amount) will be taken directly from my credit card. It would be up to me to get reimbursed. When I returned the car with a full tank, he asked where I filled it up. When I wasn't sure exactly where, he said they may charge me if it was more than five miles from the location. They did charge me for gas. I would walk before using Payless again.

We have rented dozens of vehicles over the years and never encountered a problem until we decided to book with Payless. We booked our rental online two weeks prior to our vacation and paid in full by credit card. Upon our arrival at Orlando Airport, the Payless rep tried to insist that we had to upgrade at our expense because they didn't have our vehicle available. We declined his ridiculous offer which obviously annoyed him. Then he tried to sell us on all the extra insurances and we declined them which annoyed him even more. He then proceeded to give us bogus directions to the location of this vehicle which had us wandering the airport for 30 minutes until some airport employee gave us the correct info. The vehicle had NY plates on it which was strange as all other vehicles were registered in Florida. We drove the vehicle for 10 days in the local area and probably put about 500 miles on it.

I rented a Payless car (first time) in Orlando for what appeared to be a competitive price. I declined the Payless insurance and the counter agent asked me if there would be additional drivers and I said "yes, my wife." He never mentioned a $65 charge for the additional driver. He asked me to initial the rental form to decline the insurance which I did. We returned the car 2 days early and was handed an invoice for $401 (the original quote was $257.60) including the $65 charge for an additional driver and a $35 charge for roadside assistance coverage, which we did not request, and no credit for returning the car early.

WORST experience out of ten times I have rented cars. Rented a Chrysler 200 (or similar) six days before arrival (Atlanta Hartsfield Airport) for $196.00 total. The day before our flight I checked and the rate was $173.00. I cancelled the original and reserved at the new rate, no problem. When we arrived, I stood in line for thirty minutes only to be told they didn't have a standard size car for me, they hoped to have one in 30 - 45 minutes, they would call me. I was offered a Ford Focus for less money (no offer to upgrade for the same price).

The size car I reserved was not available. Would only give me a bigger car for the full price upgrade. Gave me a smaller car for a reduction in price equal to what the car cost would be. Charged me for insurance I did not ask for. Had to drive 25 miles back to the airport in rush hour conditions to correct their error. Would not fix over the phone. Car had multiple scratches and dents on the outside, big stain on the back seat. Had to go over in detail so I did not get charged when I turned back in.

DO NOT USE THIS COMPANY. They stole my money... I DID NOT USE THEIR CAR AND THEY CHARGED MY CREDIT CARD AND WILL NOT REFUND IT!!! They are liars and cheats!!! Use Fox Rental! They do not make clear their terms and agreements. If you leave LA county you get charge mileage... When we went to pay for the car one of their employees told us we were getting charge for mileage if we leave LA county. We told them we wanted to cancel the car. I wanted them to take it off my credit card and they said they did... Wrong. They trick you into signing up for the car and lie to you when they said they took it off. I was charged for the car that I did not use... This company should be put out of business! They are crooks and liars! Do not use this company... Use Fox Rental. They are inexpensive and a good company.

I initially had a call from my credit card co. inquiring about three charges form the same rental co at the same time. Two I confirmed were for a rental car, the third for $250.00. I did not know what that was for so I told them don't pay it. I then tried to contact the rental office to find out what the charge was for. After at least 1 hr. of trying to talk to someone I finally got a person by pressing 2 to rent a car. I was told the $250.00 charge was a deposit that would be credited back on return of the car. I contacted my credit card co and told them to pay the charge. On returning the car the person said it smelled like smoke and there were ashes in the back seat, I told them I was the only person in the car and that I did not smoke, and that I had been driving with the windows open due to the nice weather.

We traveled from Texas to Newark, NJ. When we arrived in New Jersey my wife and I decided we would rent a car so we went to Payless Car Rental and got a quote. The lady quoted us 160.00 and I asked her if that included taxes and fees. She said yes so we took it. Later that day I had to check my bank account and I noticed I was charged 226.00 so I looked at my paperwork and she had added two different insurance. I called 800 number that was on paper, I was told I had to call location and was hung up on. Another thing I told her I wanted to return car at noon and she put down 8 am. Horrible service!!

I rented a car from Payless Car Rental. It was good at first but the check engine light came on in Georgia. So I called the 24 hour place. They said they do not have a place to exchange the car where I was at. So the light eventually went off so I carried on with my trip. The light came back on in Orlando Florida. So I had to cut my Disney World trip short to go find another place to pick up a car. Bottom line is this company did not want to give me some type of discount for inconveniencing me and my children for the trip that we made. Please do not ever, never rent from this car company.

Rented a car at LGA and returned it on Friday. On Monday I get a call when I would return my car. After I said that I had returned it never heard from them again. Tried to clarify the situation and now they send debt collectors for charges for additional days. No number they provide gets answered. No feedback on any of my attempts to reach out (letters). Shady company...

I booked my car rental with Payless via Expedia.com. When I got to the desk, they rushed me to sign some forms and I was on my way. The man at the desk asked me if I wanted to add drivers the reservation, which he never told me would be extra money. I was never told there would be all these extra charges, like gas per day (which I only used 1/2 tank of gas the entire trip), and an extra $100 for bringing the car back at 2 PM instead of 12 PM. I didn't notice all the extra charges until I looked at my credit card bill, which there was an additional charge of $395 from the original quote of $93. That's FOUR TIMES the amount I was expecting to pay. Absolutely absurd. I'll never use Payless again. Please protect yourself and don't use Payless!

This is the worst customer service I have EVER experienced! I can not call them directly or I am told to wait 72 hours and then email them. When I email them I have to wait 72 hours AT LEAST for a reply. EACH TIME that reply tells me to send another email! To top it off their website won't let me send attachments so I have had to email them. I have sent several emails, with attachments of the receipts since their reps claim they can not read them once they are sent. This has been going on for 10 days now!

Charged a $250 cleaning fee for cigar smoke. I was scammed. I do not smoke cigars. I am a female. I was still at airport and asked to see the car and was refused. I used a sweet smelling hand sanitizer which apparently was called a cigar. This is a scam. Do not use Payless Car Rental. You have been warned!

I booked online through Rentalcars.com, booking price was $99. When I came to St Petersburg FL Payless site, the staff asked me if I need loss and damage coverage. Me and my husband both clearly told her we do not need it. But when I was checking out after 3 days returns my car, the bill is $188, double price than I expected. I was talking with the supervisor. His explanation is that I had my initial at car loss coverage, which the staff circled it with her pen and asked me to sign with many other circles which I did not pay attention. My online booking has no power on them. It does not make sense to people choose Payless who wants to save money, end up they paid much higher price for poor services. The company complain phone line has nobody answers and they never call back! Obviously they do not care less you as a client, as long as they still got new clients keep coming. They still run the business!

I discovered that employees (rental agents) of the Payless Car Rental at the San Antonio Texas airport location engage in fraudulent activities by stealing from their customers. I requested a refund to be sent to me for charges on services that I had contested and declined upfront: a fake Roadside Assistance fee labeled "RSP estimated charge" when I saw that there was a $150 difference in my reservation charges and Payless' actual billing statement when I picked up the car rental. The agent alluded that it was only an "estimated" combination of "pre-fuel" and "pickup time difference" charges that would surely drop off when I returned the car. Basically he was lying to me. Why would I want to accept this bogus "RSP Assistance Plan" while on short business drives in/near San Antonio?

Booked a car in Denver for my wife and I for a week. The internet quote I got was $247.84 Base Price plus $105.37 for Taxes and Fees. Upon arriving in Denver, the printed rental agreement was $247.84 plus $158.13, a $52.76 overcharge! Since the internet quote does not breakout Fees and Taxes, the agent could not explain the reason for the overcharge, but stuck to the higher price. This is definitely a bait and switch, and we'll be going elsewhere in the future for our car rentals. Payless simply can NOT be trusted!

As a first time traveler to Puerto Rico, I knew things would be a little different. I reserved a economy car for 55$ online. I knew it would be more when I arrived... yea a lot more! The guy taking care of me asked was it my first time there. I said yes. Why did I do that! He told me it was 150 plus - 60$ for the EZ pass that "I had no choice" but to get according to this liar because they "don't have tolls". Last not least 200$ holding fee. Of course I walked away to a way better company. Thanks AVIS!!! PAYLESS ARE A RIP OFF!! No fine print either.

My wife and I were renting a car at Seattle Airport. When we arrived at the counter, the lady told us they were going to give us an upgrade. I said great. I have rented several times when the car rental company has not had my vehicle, so they give you an upgrade for free. Nothing was said about an increase in cost. They had me initial at several locations. Again, nothing was said about an increase in cost.

Worst rental company ever. We booked a car from Oakland Airport and were supposed to drop off at St. Jose Airport. Total cost was supposed to be $275 for a Ford Fusion. But when we went there we got Nissan Juke (so tiny for 4 of us with luggage). We didn't want to wait for long so we took that and I called at their 800 number to see if they can change the car later at other location. They said "No" we have to go to same location if we want to change it to our original car. We were getting late for our event so I thought of dealing with this issue later when we reach home. Dropped off the car at the mentioned Location on 21st Feb around 5 am and few hours later we were charged $303 extra.

I called to reserve a car. Picking up in Dallas going to Austin. Explained to the booking agent that I would be returning, but did not know when. He talked so fast I hard time understanding him. Ask him to slow down 3 times, but he never did. I stated I did not want to pay for the car to sit at airport, but would be returning 3 to 7 days. He quoted me price for the 1 day. I accepted. Showed up at the airport and there was no reservation. Checked email, nothing. He said he would send me email confirmation. So I rented a car for the day and a drop off fee was added since I was not paying for the days it was sitting. When I called to complain I was informed the reservation was for Austin and returning to Austin same day. That was the price I was quoted. Where he got that I have no idea. He pressed me to make return reservation. I almost had to get rude explaining I could not as I didn't know when I was returning.

My friend K and I were traveling to Arizona and rented in advance from Payless which looks nice enough. We asked upon arriving at the rental counter if we could have K drive the car also. The counter sales rep said "SURE!" We were not told of the daily $13 fee it costs to have a second driver. It was only when I returned the car 5 days later I was presented with an invoice for $92 extra! I think a company that strives for honesty and good reviews does not withhold information about additional charges. What's more is K didn't even stay in Arizona more than 3 days, so I was clearly charged 2 days he wasn't even there to drive!

I have rented from Payless several times but never again. When renting a car, I always decline the extras and add-ons. This is normally easy to do. In the Payless rental agreement there are four places to decline and initial. On my latest rental I did just that: 4 options, 4 declines. I initialed and signed, the agent gave me my folder with the parking spot, and off I went.

Normally I don't have issues with any company and if something happened usually they take care of it. But what happened with Payless is beyond imaginations, especially the way to handle it. The bottom line stay away from them. They are all liars and not reasonable people especially management and supervisors. I booked a car for 4 days rent online for $80. On picking up they changed the car (which usually happens), they didn't explain any reason and I didn't mind. The new car is still almost same size and same level, the charges on the paper was high. I ASKED WHY IT IS NOT $80, the guy replied with careless that it will go down again when I return the car with full tank.

I went on vacation to Seattle and decided to rent a vehicle from this airport. I have booked rental vehicles from airports several times in the past and always had a pleasant experience - until I booked a Payless rental! Don't be fooled by their low prices. I was supposed to be charged $129 + insurance that I was told is $26/day, coming out to $233. I was randomly charged $345 on my credit card! When I finally fought to get a receipt, I found all these miscellaneous charges on my summary that I have no idea what they are for!

We rented a car from Aric at Payless. He went way over the top in making us happy with our car choice. He upgraded us for very little cash and then went to get our car and wasn't happy with the looks of it and put us into a Jeep Cherokee instead. We could not have had better service anywhere else. The car & the price was perfect!