Payless Car Rental Reviews

I went to its office in Illinois, St. Louis Lambert Airport. The employee didn't accepted my card arguing that isn't a "real bank card", he recommended me to look for Payless phone number in Google to call them and tell them to return me the money I paid online to make the reservation. My card (Money Network card) had the money and even though my card is associated to a normal bank the Payless customer representative, refused to proceed with the car rental.

Payless Car Rental was horrible! They were rude on the phone and hung up - it was a supervisor. They price gouge and the minivan we had made mechanical issue sounds during our trip and had a huge mark on the side. We had to clean the car out completely in fear of being charged for anything left on the floor due to reading other reviews where they overcharged people. Do not use!

I declined additional car insurance as I have State Farm Insurance and was still charged an extra $120 for my 4-day car rental. When I called the Payless Car Rental in San Diego back when I was aware of this, they said it was because I didn’t provide a copy of my car insurance card. First off the Customer Service Representative DID NOT ask to make a copy of it as I would have gladly let him make a copy of it. They spoke to me as if it was MY FAULT and I do not appreciate that as it was not. Their little snide & rude comments and attitude had me say a few choice words as well. I will never rent a car through Payless Car Rental nor recommend them to anyone.

When I booked my car rental online, the app offered an option to add insurance for the vehicle, which I selected. However, when I went to pick up the car, the front desk informed me that what I added was not insurance but something else. I agreed, thinking it was fine. A week later, I was charged about $494. When I called them, they claimed the charge was for mileage, but the rental agreement clearly stated that mileage was unlimited. It feels like they are just making excuses to charge extra. I wouldn't recommend using this company.

Worst place to rent a car. These people take so much money from you. They don't record videos of the cars properly (blurry) some cars are dented and they don't show it. The workers don't want to explain to you about insurances carefully. They quickly say what insurance you got. One that has you paying $500 for any type of damage and one that DOESN'T but they never tell you that. They only tell you that you have to pay $500 for damages. My car had a small dent. They consider a small dent A MEDIUM SIZE. In their defense (their words) any small dents are considered medium size which will charge you more for it. These people are bunch of blood-sucking leeches. DON'T RENT FROM THEM. Go rent another place, the airport is more secured than they are.

On a recent trip to San Diego I booked a rental car through Delta Airlines since they had the best rate. I should have known better since I never heard of them. The people at the airport were nice enough, but that is where you need to be cautious. Their paperwork especially their Collision Damage Waiver are misleading. When presented by the agent that this was a waiver of their collision damage coverage, and by signing it I was waving their additional coverage $25 @ day. However, on my final bill there it was for the 7 days I rented the car.

We made a reservation weeks in advance for a car rental in PA. I called for a pickup when we arrived at the Philadelphia International Airport & we waited for over an hour. They never arrived and we found out they closed at 8 PM, leaving us stranded. We scrambled and had to book with another company at a much higher rate. RENTER BEWARE!

I traveled from LAX to SLC to visit my child in a residential facility for my few hours that I am granted each week. My plane was delayed and I was hoping to get my rental car quickly since I prepaid through Expedia. They do not offer online check in like other rental agencies. I was greeted with a line of over 20 people waiting for two clerks processing the rentals. They were taking their sweet time going over their high pressure sales pitches to sell as many add ons as they could. I paid $67 for what ended up being a two-hour rental since I was only there for the day. My flight was shorter than my wait in that line! I will never make the mistake of using Payless again. If you are smart, you won't either.

The man at the front desk kept telling me that I had to have a tablet and WiFi plan included with my car rental. It wasn’t until I badgered him enough that I did NOT want the WiFi/tablet that they finally took it off. After that they brought me a vehicle with 25% fuel and I was promised 70% or more. The staff was not very easy to work with and it took about 1.5 hours to get our car (even though there was only 1 person in front of us).

This was the worst experience I've had renting a car. They had hidden fees and very rude customer service. We didn't get the vehicle we were promised. Over a month later they charged my bank account despite having a new card that how crooked they are. I would never rent from them.

This is hands down the worst experience I have ever had with a car rental company. When we picked up the car the first thing we noticed was how dirty the outside of the vehicle was. As we were driving on the highway and the sun shined on the mirrors, I was instantly blinded. I could not see out of any window or mirror. They look like they were all wiped with dirty oiled rags. Once we were out of the vehicle and did a more thorough look at the car we noticed it looked like someone had gotten sick out of the back window.

Rented from Payless through my Delta app thinking it would be a seamless transaction. Never again. Payless is poorly managed, makes it hard to get to customer service, and when they say the problem is resolved, you find out days later that it really wasn’t. I had a one day meeting in Brooklyn. Landed at 8 am, rented a Tesla but picked up another electric car because they didn’t have any Teslas. Fine. Received a receipt of “expected charges" for my 14 hour rental and I was on my way. Returned to JFK at 6 pm and was told to leave the car with the keys inside behind a line of other Payless cars being returned. I even cleaned out my car!

I was charged a cleaning fee, and I have pictures of the inside of the car showing there was no excessive dirt inside it. We actually cleaned a door full of candy wrappers out when we received the van since it had not been cleaned prior to us receiving the car. While in Denver, it snowed around 12 inches, so we were not hiking on any trails or outdoor activities due to the weather. I've spoken with a customer service rep and she was going to send me pictures of the dirt inside but failed to send them. Payless did send over an email and when speaking with them they told me I needed to call the phone number listed in the email which there isn't one and then was told I needed to speak with "Nora ** - Payless Operations Team" but no one could provide me with an extension number for her. They did, however, charge my credit card for $250.00!! Please contact me about this matter.

This company lacks ethics and proper management! I rented a car before I got to the airport while in advance and all they had left was a 15 passenger van. I waited in line for 1.5 hours with only 14 people ahead of me. I got to the counter the guy told me he had only one vehicle left and it was the van. I believe he lied because there were several people behind me and he gave those people rental cars. When I complained, he could care less it was as if I was talking to a wall and he just told me that he could cancel my reservation. These people could care less whether or not you travel, cross-country and prearrange for a vehicle. Driving this van is like driving a U-Haul because it’s got the same seat… Whatever you do use a different company!

Initially it seemed that everything was fine. I was given a nice compact car that seemed to be in good condition. However, after a couple of day, the engine light came on, and all the error messages, and it wouldn't drive more than 5mph. I called Roadside Assistance and was told I would get a replacement vehicle. It took about 10 hours to receive the replacement, and involved multiple phone calls in the middle of the night. I'm glad I was in a safe place or I would have frozen to death as the temperatures that night were below freezing. The replacement vehicle turned out to be a large gas-guzzling Dodge Ram truck. Because it arrived so late, I had to change my return flight 3 times. Then I was charged $150 for gas. Absolutely would not rent from them again.

Payless car rental was a nightmare. I picked up a car rental from Payless at Chicago airport. This was booked via Alaska Airlines app. I had booked a compact car option. When I went for the pickup I was offered only Electric car which I did not want nor did I book for that option. The customer service was very rude and almost laughed at me for booking this option. I highly recommend everyone not to use their service. The customer service was equally bad. Also, I found it very hard even to give feedback. For a moment I thought I was visiting a 3rd world nation.

Charged for gas when vehicle was returned on full. Took a picture with a time and date stamp in the parking garage. There is no way to call and speak to anyone in customer service. I will have to go in person.

Do not rent from this company, they are very dishonest. Besides giving me a crappy car with 90,000 miles on it, the check out clerk tricked me into signing up for Collision insurance that I had just told him that I did not want or need. Obviously, I will never rent from them again but I doubt if they care they seem to be based on squeezing profit out of customers one time and then moving on to the next victim.

Do not ever take a car with Payless. I booked their car in Zagreb airport from the 22.3. to 1.04. and when I returned it the only thing was that the tank was half full- that should have costed max 40-50 euros + something for the person that fill it. Well that something was quite something, they charged me 357 euros for that!! This is not a car rental, it is a scam business.

I hired a vehicle from Payless that is listed. At 81$ per day and was charged a shocking 250$ a day. There is no rental company that rents this vehicle at that price and as a matter of fact many of them are cheaper. I opened a case on their complaints website and to this day no one had called me to rectify this. I will never ever use them again.

When I got to pay last Nichole made renting a car seem effortless! She had a smile on her face and understood that I was in a hurry. I will use Payless in the future and recommend anybody else to do so at the Des Moines location.

While picking up the rental in Phoenix I spoke to the representative stating that I needed the car for an extra 6 hours beyond the first 24 hours and was told no problem. What I was quoted was not what the final charges were on my credit card. The printed receipt doesn't even match the final charges. When I returned home I called customer service to understand the extreme overcharges, finding only poor service and no answers. I asked to speak to a supervisor and was told I would receive a call from somebody within 24-48 hours. I only received an email stating there was nothing they could do for me and the charges would remain.

I was unable to pick up my reservation.... Very disappointed in the customer service. I originally tried to cancel and modify my reservation since the dates were entered wrong. Reservation was intended to be 3/7-3/13. Not what I booked which was 2/7-3/14.... However when I arrived today they said I can't get my car.... I reserved a vehicle from 2/7 to 3/14 so that makes no sense.... I was never contacted or emailed saying I couldn't pick it up late. When I called them first they said they couldn't modify the reservation since I booked through my American Advantage... then I called back and said, "I don't need to modify. I'll just the car for 6 days," but then they said they decided to cancel it since I didn't come. They said they couldn't modify it but they could cancel it without talking to me... Not happy with this experience.

Rented Mid size car in San Diego for 3 days. Was given an older Nissan Versa. When I questioned if this was a mid size, was told yes. But if I wanted a car with plug in for my cell phone, I'd have to pay extra. Was very surprised. Declined since all my driving would be short distance. The car ended up being a compact size, crank windows, no adjustment to move seat up higher (I'm very short), no button to unlock doors (had to reach from front seat to rear doors to flip button), no button to unlock truck (had to shut car off every time to use the key for truck). Was surprised car didn't even have lighter plug in for cell, no form of plug in at all. If I wasn't in a hurry to get ahead of traffic, I would have asked for what I paid for. I have NEVER received a rental car so void of all the basic needs. Will NEVER rent from Payless again.

I was charged $55 for fuel svc that I declined and I returned the rental with a full tank of gas! If Avis/Payless steals $55 from 2,000 customers A DAY (that declined Fuel Svc), across the US... PAYLESS CAR RENTAL just made $39 MILLION/per year on fraudulent fuel svc charges ALONE!!! My quoted charge for a 1 day rental w/ coverage was $134 and my credit card was billed $189 that included a bogus fuel svc charge upon return of the rental. The wait to p/u the car at Love Field was ludicrous and they would not tell me the total amount until I put my credit card in! What other rental place does this? Customer Svc asked me 20 questions about my gas fill up: the name, location, number of gallons, dollar total, etc before reimbursing me for gas. Now I have to wait another week before I see if they were honest about reimbursing me!

WARNING... DO NOT RENT FROM THIS COMPANY! We rented a car from Payless in Turks and Caicos, and two days later, our rental car broke down... the battery was dead. We tried the roadside assistance on the contract, and the number on the key, but was not successful getting in contact with Payless. We walked to a resort nearby to use their local phone, since we decided it had to do with making an international call on our phone. A nice employee from the resort volunteered to give us a jump with his jumper cables when he got off of work.

I rent a car from Payless through Expedia for $120 for two days. When I went to the counter to get the car they gave me another contract and another with different price than the reservation. The agent was not helpful and he was just trying to complete the process quickly without paying attention to my concerns about the costs. When I returned the car, they emailed me a bill of 370$ with too many detailed expenses that I never were aware of them. Also, I filled up the tank when I returned the car, but they charged me for the gas too. I would say never rent a car from this company because I consider this as a cheating/fraud and just rubbing people's money in a gentle and formal manner. I am totally disappointed about this rental company and would never recommend it to customers like me especially who are traveling internationally.

I reserved my car at $58 per day. They charged me $128 per day and refuse to correct it. They charged me $117 for 10 gallons of fuel. Their customer service department is anything but friendly and helpful. DO NOT RENT FROM THESE CROOKS.

Awful company!!!! Fraud charges!!!! Rental a car for the holiday and when I started the car the oil light came on. I showed it to the agent and was told it’s ok and they had no more cars. I returned the vehicle with no problems, 3 weeks later I saw a charge of $450.00 on my card. I called and was told someone would call me back but they didn’t. I called today and spoke with Kalyan ID # **. He said they sent a letter to my home and he repeated the address, I said that’s not my address, and how could you make that mistake when you have my drivers license? He didn’t answer then said there was smell of smoke in the car and we had to detail the vehicle, he read the rental agreement and said we have the right to charge a reasonable fee at our discretion.

Dec 27 I went to Payless Car Rental in Las Vegas NV. I wanted to rent compact car (KIA Sol) for 2 days. Online the price was $35 Per day. At the counter the lady charged me 490.00 for two days. There was no supervisor available to speak to. She said take it or leave it. I came in town to help family member with medical situation so I had no choice but to take it. After turning in the car, I didn't and still haven't received a receipt for the rental, all I have is the contract and bank statement showing them being paid 490.00. I called their 800 number 5 times and was always on hold for up to 45 minutes before the line cuts off. I filed a complaint with the state of NV. I will never use them again,.

We had a car rental in San Diego and it was a rental from Hell. I’ll summarize it up because I would have to write a book to cover it all. 3 cars in 24 hours to to mechanical and safety issues including tires worn down to the metal thread. The first vehicle I flat out refused due to soiled seats and the handle missing on the door. We were promised a complimentary upgrade and the fee we paid to bring the car back empty waived. That was a lie. They attempted to charge up for them and they had the audacity to charge us for roadside assistance, which I only called about the unsafe tires and returned the vehicle to the rental agency myself. This business is bad news and are flat out crooks with the business practices they employ. Stay away at all cost.

Stay away! 6 months after renting, they are attempting to collect $ 600 for a bogus scratched Fender claim! Pictures shown are not from the drop off point. I handed keys to attendant at drop off and no issues found. They hook you in with a low rate and try to scam you afterwards. They also tried to claim that the gas was not full at drop off when it really was. This company is bad news! Go with anyone else!

Never rent from Payless. I flew into PHL having made a reservation with Payless via Southwest Air well in advance. It clearly stated on the reservation that there is a shuttle bus to the car rental area. I was planning to pick up the car and then get my daughter from the train station in Philly. No shuttle. I finally called the local number for Payless and reached a recording. The recording gave instructions to go 2 miles from the airport to pick up a car. I was unable to convince a taxi driver to take me to the site mentioned in the voice message. He said, “This is wrong. No one does this.” I then sent an email to the gmail offered on the Payless website but did not hear back from anyone at Payless for two days. I finally had to Uber (for $40) to my Airbnb (as did my daughter). Was unable to reach Payless the next morning.

Just like others have complained. I filled my car and returned it to them on time. A week later a charge of $33 showed up on my credit card., They are claiming that the tank was not full. I filled the tank from a gas station just down the road to avoid this. Avoid Payless. They do not answer the phone. This is theft. I will file a small claims against them. They are thugs.

According to customer service he would upgrade the rental car & give a discount. Car was so small that 3 luggage bags did not fit in the trunk even though sales person saw that we had 3 people traveling. Car was dirty & cost was more than original quote.

I wish I would have read the reviews beforehand! Just like everyone else, I felt like I was scammed… I walked in with what I thought was a prepaid reservation and got hit up with ‘mandatory’ insurance fees and Florida pass fees. I called ahead of time to see if I could pick up the car earlier and asked what the fee would be, if any. I was told there was no additional fee, sure enough I was charged for coming in two hours extra. I was told there was a $200 deposit on the credit card, fine… Why did I get back $199.90? Weird how they try to nickel and dime every way possible.

My phone fell out of my purse as I exited the car as I was returning it. Less than 2 minutes later when I was looking for the phone, it was gone, the shuttle driver immediately turned around and called them to let them know I was coming back for the phone. The person who took the car to clean it stole my phone. I was devastated, as my personal information and boarding pass was on the phone. I was able to get home and had to purchase a new phone. My stolen phone was tracked back to the location, then travelled to W. Philly. This experience cost me $800. The manager was nasty and did not do due diligence as he asked me to unpack my backpack, yet he barely asked the employee anything. I am still 2 months later waiting for a resolution. Never again.

I had a reservation to rent a car at the Phoenix airport on Nov 6. There were very few people in the Payless line when I got to the rental car terminal so I thought that this was a good sign. Boy was I wrong. An hour and a half later, four customers had been served (one found out that she was in the wrong line) and I finally get to the counter. It tool just a few minutes to enter/confirm my information, but we had gto stand there waiting until we get a confirmation that an actual car is available. It took me 33 minutes!!!!

I flew into Phoenix on Nov 9th and made a reservation with PayLess, my first time renting with them. I had to wait in the line to get assigned a car over 2 hours. I then went downstairs to get the car and had to wait another hour. There was hardly anyone available to help. They obviously overbooked without any regard for how long people would need to wait. This is my first and last time I will ever rent from Payless.

I rented a car via Expedia for the airport San Diego car rental location, the price with expedia was $495.00 per week, when I got the contract from the misleading employee the bill was 858.00 $. When I asked about the discrepancy in the price he told me it was due to a 250$ security fee and that the price would self correct when the car was returned, when I received my Bank card bill it was 858$, when I called the location and asked about the credit she said the price difference was due to a $39.00 a day upgrade, which I did not request, The car pictured in the ad was a Chrysler 300, the car I received a beat up Kia with 60k miles with peeling paint and a number of scratches and dents.... DO NOT DO BUSINESS WITH THESE CRIMINALS....

Never again. I learned the meaning of the old adage "you get what you pay for" with this company. I was in a wreck in my rental (0% my fault. Traffic stopped on the highway. I stopped, but the guy behind hit the gas instead of the breaks and rear-ended me going 60 MPH) and I tried to call the customer service/roadside assistance to let them know and receive help. Their customer service and roadside assistance are two call centers who constantly redirect you to each other, until you are either redirected to the starting robot menu list that their phone number takes you to, or just plain hung up on.

San Diego Airport. Payless car rental. Scammers and rude. Tried to tell me I had to pay 34.00 per day insurance. It was required in California. Horrible customer service. I cancelled my reservation and went next door to Dollar Rental. I got a cheaper rate. Did not have any such thing as mandatory insurance and great customer service. Avoid Payless. Horrible company that will rip you off.

DO NOT RENT FROM HERE!! I rented my car through Priceline where I was quoted $350 for the rental. Upon arrival they had to charge an extra $300 holding on my card. The man at the front desk told me to be sure to refill the tank or they will charge me $75. Of course we filled up the tank before our return. However we were charged the $90 on top of the $350 we were quoted. When I contacted customer service they are not willing to provide information to prove I should have been charged this. They are not willing to work with me when we rented the car for 1 day! For $440…we will ABSOLUTELY NEVER be using this service ever again. Big jokers and crooks out for money. DO NOT RENT FROM HERE!

Payless at the San Diego Airport required that I pay approximately 89% more than I was quoted by Priceline. I presented documentation of the Priceline quote but this was not honored. The rationale was that I was to purchase rental car damage insurance despite repeatedly waiving this type of insurance on numerous occasions in the past because I had collision and comprehensive coverage with an insurance company. I will be certainly be more careful with car rentals in the future by reviewing the internet for fraudulent activities.

I made reservations for a rental car through my American Airlines Advantage app. Upon arrival to Wichita KS at 11:00 PM, I was told Payless needed to run a credit check. After that was done they claimed that my debit card was locked and I needed to contact my bank. I call and talked to a supervisor for Payless, Mr. **. HE claimed he couldn't do anything to help. I went to Budget Rent A Car desk, ten feet away and was able to get a vehicle with no issues. PAYLESS Rental is terrible, customer service is worthless.

I rented a car to be picked up at the San Diego airport at a very reasonable rate. Unfortunately, my flight got canceled and I couldn't get another flight out until the next day. I immediately called Payless to let them know that I wouldn't be able to pick up my car until the next morning. I should have been picking up around 7pm but, because of the flight cancellation, it would be the next morning at 10am. The agent told me not to cancel since Payless will hold my reservation for 24 hours.

Never rent a car for this people. Expedia book me with them, and they told me they didn't have my reservation but offer me a car for $200 more. The car was a disaster full of scratches and dents, it took me 15 minutes to write all of them, it smelled like has been used and left dirty for a while. The next day I tried to use the lighter plug to charge my phone, but the connection was empty, nothing inside. After two weeks received an extra charge for $44, I tried to call, no answer, left several messages, they never called me back. Finally, I found a email address, you need to sign to use it and email them, they never answer. I will never use them again, and I will never use Expedia since they recommended them.

I will never rent from Payless again. Horrible, old, dented car. When I returned it I was told I was the last renter and it was being sold. Wow. Hope they don’t have very high expectations. Absolutely horrible.

Total scam. Doubled the price of my rental when I went to pick it up. Said it was california law that I had to have some very specific fringe insurance benefit. When I showed them a copy of my insurance, I was told that it did not qualify and there would be no choice but to pay for the extra insurance through them. Was also told that I would be put in a very fragile and small smartcar, not the car I rented, unless I paid for the upgrade. Started using manipulative tactics "Well obviously you care about your wife's safety and wouldn't want anything to happen to her, right? You'd better upgrade, it will just be $20 per day." After much back and forth, I got him to clarify that it was actually an additional $20 per day on top of my existing rental, not $20 per day as he originally explained. Also tried to get me to pay extra to fill up the car before renting it.

If I could give a zero star review, I would. No shuttle came to pick us up after landing at 11:30 pm. Called customer service- recorded message: closed at 9 pm. WHAT? So we tried parent company Avis. That nightmare is on another review. Never use Payless unless you want to be stranded at DIA at midnight.

Payless at the San Diego Airport. I was held up at gunpoint by SDPD (had the police dog barking at me as I walked backwards towards the cops and then arrested due to Payless CALLING IN THE CAR STOLEN). I called and extended the rental and was paid up to date and they demanded the car back and called it in stolen. When I went to get my belongings from the car at the rental place the car was NOT how I left it. All my stuff was in a disarray. The Top Ramen soup I had in the car was opened and smashed and sprinkled all over the floor of the car. NOT AT ALL HOW I LEFT IT!!!

Did a rental to drive across country to drop my kid off and realized I am getting too old for this lengthy drive. I now have to drive back alone, I do not feel safe about it and asked if I could drop off in a location close by so I can fly home and not do this alone and frightened of passing out. They would double - triple the cost of my rental if I was to do this.

The customer service was excellent. He was nice happy spirit, professional. Cornell was helpful and he is a sweet person. Can't wait to rent a car again so I can see him and his handsome smile and beautiful, professional attitude.

Rented a vehicle through Payless at San Antonio Airport. After waiting 2 hours they initially brought me a 4 passenger car when my prepaid reservation was for 7 passenger vehicle. They were out of these, however they did have one that was just returned Denali if I wanted. Seeing no choice I took this vehicle with 1/4 tank of gas. Specifically told just return with the same amount. I returned with 1/2 tank and they still charged me 147.00 extra. I have gone through the customer services back and forth for over a month and they refuse to give me my money because they are not satisfied with my receipts. Why do I have to provide receipts for the inadequate process.

Do not use this specific Payless at Chicago/Ohare!!! They failed to provide the toll box that we requested and will not give me credit. Also, they billed us for gas when we filled the car up before drop off. I provided proof from our credit card statement that we gassed up and they said they will only accept the receipt from the pump. They probably do not care, because they work on volume and also know that people do not have time in their busy day to babysit these people. We are seniors and I guess they like taking advantage of older people!!!

My son and girlfriend rented a car and customer service took payment over the phone. When they went to pick the car up they refused to give them the car due to her being 24 but the representative who rented her the car stated she was good on using a debit card and not a major credit card because she had a flight number and round trip. The representative a Denver International Airport refused service and stated she didn't meet requirements. Basically the representative from Payless car rental who set the rental up was not knowledgeable and put them in a bad situation. There were language barriers that didn't help. I suggest stay away and stick with common preferred car rental companies. This gets 0 stars. They need to train better with customer service.

I wish I could give zero stars! This place charged me for a car I never picked up and refused to reimburse me. I rented a car for my nephew online, and when we went to pick it up, I was told I had to pay again because nothing was in the system. My nephew had a meeting and I didn't have time to continue to argue with them. Was never reimbursed, and I would avoid them like the plague. I should have known with a name like Payless, lol.

Good: The person at the counter was nice and very chatty. When I complained about being overcharged, they took off the extra fees.

I was charged almost $500 On my credit card on a date I didn’t go anywhere to need a rental. I have been trying forever to have it taken off but their customer service is terrible, terrible and terrible, and are of NO help, it’s a waste of time. They won’t send me any proof that I rented a vehicle at that date. The reason they had my credit card number was I used them before and had no problem. I even certified a letter to the main address but it was not accepted and letter was returned to me. There is misuse of credit/debit cards once you use them and not much you can do. It has been frustrating but I’ve decided it’s not worth me getting so disgusted with the mess. I guess they need the money more than me.

Worst experience ever renting a car. I also got baited and switched in Liberia, Costa Rica. I went with Payless because the quote I got before my trip was cheaper than their competitors. However, this rental cost me twice as much and ended up way more expensive than the airport rental companies. I read every word during the online reservation process and didn't see anything about additional mandatory insurance. Every time I've rented a car, any mandatory insurance is ALWAYS included in the reservation and OPTIONAL insurance is solicited at time of arrival. These jerks try to tell you they're doing you a favor.

My wife and I have been renting vehicles all around the world for over 30 years. In this time we have always tried to return the vehicles in an as clean state as possible. We are sure that many are returned in a shocking state, but this time, in Kona, in May we we were charged $125 cleaning fee for 'Excessive Sand' in the vehicle. We don't argue that there was some sand on the floor mats, but in NO way was this excessive in our opinion? Do we now have to clean our rental cars inside and out before we return them? Is that not their task? We rang the company and protested our case politely, but they did not relent. Needless to say we will not be renting from either Avis (the parent company) or Payless again. You decide.

I rented a car in Las Vegas on May 19, 2023. The wait at the car rental desk was an hour and a half. The car itself smelled of urine. When I returned the car the attendant there said to leave the keys in the car and I would get an email. I was skeptical about this but had a flight to catch. 3 days later I received a text saying my rental car wasn't returned. I am still waiting to hear back from Payless to get this resolved. I would go with any other car rental company.

My experience with Payless Rental Car was extremely poor. I understand that cars can break down and our rental did. We spent over two hours and several phone calls before anyone could even find our reservation. We had the confirmation number and already had a vehicle. Finally, after the reservation was found, neither Customer Service nor Roadside wanted to handle the situation. Each department kept transferring to the other.

Rented car from Payless in Orlando airport to return in Fort Lauderdale airport from 4/17 - 4/27/23. Left Orlando on 4/19 and drove 4 or 5 hours in some places in the rain to Boca Raton. In Boca after several days, to my horror, I happen to notice that I had been driving on a bald right front tire that had the threads showing! My life and others had been in danger. If that tire had had a blowout, I might not be alive or others could have been killed. As soon as I noticed it, I called Payless with the information. I was asked if I wanted the tire changed and then to drive to a gas station. There was very little concern or caring on his part. After some arguing back and forth, I told him I wasn’t driving that car. Eventually a tow truck showed up at 1:30 am. I still needed to catch my flight to NY so they provided an Uber. The lesson from this terrible experience is not to trust that your rental is safe. Payless has not offered any apology for endangering my life!!

I was offered a price that tripled once we got to the counter. I made a direct reservation with the agency online, and they gave me a very low estimate. When I arrived at the counter HIDDEN FEES TRIPLED CHARGES. So many charges that they don't let you know when you do the reservation. They charged me a day for the VEH TIRE/BATTERY FEE, VEH/EXCISE ENERGY FEE, and PRA FEE. I had never had a bad experience with other companies, it was the first time and it will be the last time. They should not deceive the customer in that way.

Rented a car from Payless Apr1-8, 2023 and noticed a $5.99 fuel charge added on to the bill. They showed on the bill that the car was filled to 13.7 gallons instead of 14.3 gallons. Since all they do is look at the fuel gauge this is total **. There is no way the person that spent 1 minute checking me in could see that difference or have any idea of a half a gallon difference. I called them on it and they took it off my bill, but I bet they charge everybody this charge. We had filled up at the Dallas Airport fuel station 1 mile from the return center.

Despite leaving a detailed description of my car rental experience and providing pictures of the filth and the bald tires on the vehicle, Payless Customer Service responded with a generic half-apology. The likely auto-generated response was not sincere, nor did it address the serious issues that I mentioned. Below is my reply to the generic response that fell short of professional business standards. I rented the car on March 31, 2023 at DFW airport.

DO NOT RENT FROM THIS PLACE - COMPULSORY INSURANCE AND HIDDEN FEES TRIPLED CHARGES. Needless to say, I was overly excited when I initially found this place that rented cars for a lot less than the bigger car rentals. According to their website, I was renting a standard SUV (Hyundai Tucson) from January 25th - February 4, 2023 (10 days) for $260.32 (base price) plus an additional $104.47 for taxes and fees. The reservation clearly stated it was $364.79 at time of pick up.

I purchased my car rental through a third party called Priceline. I chose to pay for car rental insurance through priceline. I rented the car October for 3 days and everything was totally fine. I returned the car, no problem. 3.5 months later I receive a letter in the mail saying I'm being charged for a dent! They charged my credit card without showing me any proof of the dent or that I was the one that caused it! Anyway, I paid for insurance so I email customer service asking why I was charged if I have insurance. They told me that's not their problem, I need to speak to the third party payer, who was Priceline. I call Priceline, they tell me to call Allianz Insurance Company. After HOURS on the phone, Allianz refuses to pay for the dent because the claim was made outside the "45 day window" of my coverage. WORST EXPERIENCE EVER! PLEASE STAY AWAY FROM THIS FRAUDULENT COMPANY! I WILL NEVER USE THIS SERVICE AGAIN!!!

I failed to remove the gas hose from a Payless Rental car and as I was backing away, the hose stretched and snapped off the plastic gas cap. The cost of a plastic gas cap is $45 and the plastic housing it attaches to is probably another $100 or so. Yet, 8 months after this happened a third-party insurance company made a claim of $3,200 and showed repairs to areas behind the gas cap and other areas that suffered no impact whatsoever. The only contact with the car was the outstretch gas hose and the only damage was the gas cap. This is such a shameless money grab that I would never rent from this company again.

For a company that calls themselves, Payless, it is absolutely NOT true! They have so many hidden fees that they do not even tell you about. My car rental was double the amount that I selected when reserving my rental in Chicago! The customer service was poor at the counter and no explanation of all these charges, let alone I signed for something that included more than what I was told I was signing for. Now, dealing with customer service, they have the opportunity to make this right but are only acknowledging 1/4 of my charges but telling me, "Thank you for the feedback" and sympathizing with me. **! I will NEVER use them again, and you should too!

George from the Kansas City airport Payless helped me out when Hertz failed to honor my reservation with them and I was stranded at the airport. He gave me a nice car at a good rate. It was just what I needed. Go George.

I was offered online a price that doubled one we got to the counter. I hate that they seem to bait and switch the product once you have shuttled to their location. I will never rent from this company again.

A zero rating would have been my choice. The Payless rental service in San Diego Airport is a franchise. A more appropriate name would be "PAYMORE" or "WORTHLESS". I have rented twice from this company at SAN and every time they have swindled me. The first time our flight was delayed and we arrived at the counter over an hour after the reservation time. They said they could not give the car for the reserved rate and nearly doubled the rate from 200 to over 400 dollars. Last weekend I reserved a so called "payless special." When doing the paperwork at the desk, the last thing you sign is the total price which was suddenly 30 dollars more than the rate I had reserved the vehicle for. I had a print out of the reservation with price and reservation number with me, but they would not budge. They wasted two hours of my time.

It took me 2 1/2 hours to get my car. Nathan said he would give me a discount for my inconvenience. I received a car that the GPS was not working, and the car had damage inside and out. He said he would charge me $28.00 per day instead of the $43.00 per day rate to make up for the 2 1/2 hour wait. I was charged the full $43.00. I was told by Payless this is a franchise, and they could not help me.

I would go out of my way to never rent from this car company again. A group of us had to wait almost 40 minutes for a shuttle from the airport to the car rental location. Watched multiple shuttles for all the other rental companies come and go. When I finally called them, I got a very rude woman who said the shuttle would be there "any minute." It finally arrived about 15 minutes later.

Purchased my car from this dealer. Had pads, calipers and rotors replaced. After 7 thousand miles they failed. Brought car back. They said same parts had to be replaced again. Charged me again and claimed they never fixed the before even though I had the receipt.

We rented a vehicle with Payless through our American Airlines reservation. After waiting for an extensive amount of time at their counter, the vehicle they provided had dents, scratches and other blemishes across the exterior. The interior was filthy and smelled. As a result of the first wait time we were running late for our meeting, we decided to just take the vehicle and have the lot attendant note all of the issues. We asked the attendant if he had noted all of the damage and his response was "I circled the entire car" referring to the vehicle likeness on their "pink slip". Having the issues noted by their representative, we continued on with our weekend.

Bait & Switch organization. Rude and disrespectful. I arrived at the car rental desk at 9:50 am, 2.5 hours late, the person who greeted me told me my reservation was cancelled because I was late and my rate of $350 for a midsized SUV was no longer valid. They then tried to rent me the same class of car, exact same, for $600. When I said no and asked for the manager, the gentleman mocked me for threatening him and engaged the manager (sitting next to him). The agent and manager then said they could give me a Kia Soul for the $350 (even though I reserved a Midsize SUV, eg, Jeep Compass.) I asked if the Kia Soul was a midsize SUV and the manager said it was. Of course, it's not.

Same experience as others here. Basically took a deposit, then altered bill to reflect that I owed them 3 weeks later. DO NOT use this company! We used the Denver location and the guy straight lied to my face guaranteeing that I would get deposit back. Don’t even bother asking for child car seat, totally rolled their eyes at me.

Wanted to be on my way. In hindsight I should have asked for a receipt. Upon return of my rental, a day early, the car was inspected. I left it with a full tank of gas, no damage. Woman said, "Ok you'r all set." Again I didn’t ask for any kind of receipt. Was in a hurry to get to my flight. When I checked my credit card I was charged $300 more Than I was verbally quoted. All I want is a receipt to see What I am paying For. As of today 3 weeks later no one seems to be able to provide me with anything telling me what I was charged for. Terrible service. Will never use them again nor will I recommend Them to anyone! Zero stars!!!

This is an amazing place to rent cars!!! Teddy and Michael ** have made me a happy renter for many years. They have come thru in many a clutch and even when they were oversold on the vehicle I wanted they kept me abreast of my options. Great prices, great service and even better great people!!!! I have rented cars, vans and even cargo and 15 passenger vans when they had them. Airport location, Northeast location does not matter. This company and team should get 10 stars if I could give it to them. Give them a try and trust me you will not be disappointed!

This place is awful. Terrible customer service. It is worth the extra $20 to use a different rental company. They will lie for more money then refuse to admit fault/fix their mistake. Will never use this company again.

Rented through Hopper for, at arrival was told of $250 deposit which I would get back, total on kiosk was $270 on top of the $546 I already paid, I assumed that $270 include the $250 deposit I was getting back, didn't want to hold the line up so I went forward with it. Turns out the $270 was separate from the $250, it was just additional crap like insurance which I already declined on Hopper. Completely bogus.

I have rented many cars before in my life, but I have never or will never rent a car from Payless Car Rental again. I rented a car from Payless because my car was in the shop. I checked all prices and choose Payless. There was no one at the airport desk. The female that was sent over knew nothing about how to work the business. Someone else came over and helped her 3X. I waited for 30 minutes to have my car brought to me and no one showed. Then I found out the car I reserved was not available. I was reassigned a car. It also was not available.

Sorry I rented from these people. Trouble from the beginning. Was told of extra 250.00 charge because I was leaving San Diego county. Then the vehicle was well used. Dents all the way around. The carpet under the driver had a hole worn in it. Mileage was nearly 60 thousand, found empty alcohol container under driver's seat besides other trash found that after family trip to Yosemite. During initial drive north found nail in front tire and engine temp keep going above normal so overall giant piece of Crap. Their motto should be Payless expect Wayless.

Completely bogus, I booked with them through Hopper and just like several others have claimed I declined any additional insurance or damage waiver and that the fee charged at pickup was only a deposit. However, weeks later the charges have cleared and told that it is not a deposit yet additional charges for things I did not agree to. When I responded to their claim they even sent me another customer's bill as "proof" that wasn't even me. I'm not sure how this business is even allowed to still operate as it is 100% a scam.

I needed to rent a vehicle to attend my daughter’s graduation in San Francisco, online I chose the option to rent a vehicle with unlimited mileage, I picked up the vehicle on May 26, 2022 around 7pm from Payless car rental at the airport. The problem began on 5/28/2022, while on a trip from hotel room to a store, going up a hill, the vehicle’s transmission gave out. My reasoning for this is because in the am I saw transmission fluid leak where the car was parked at hotel the morning after. At 12:30am I rolled the car into a safe location to park the car. I dialed the office number and used #3 prompt service to get roadside assistance, I was not connected w/ anyone and was given a 1800 to dial if no one answered. I was connected to someone who asked me for an RA number. The number on paperwork was not on their system. Was advised to call company and get correct number in the am when the office open.

This place was ridiculous and terrible. My flight got delayed, pushed back to arrive in San Diego at 11:15pm instead of 10pm. I starting calling Payless at 4pm and they NEVER ANSWER THE PHONE. I left messages asking for a return call, but they don’t return your phone call. They say “text us” on their recording so I did that multiple times, no response. When I showed up to pick up my car they were closed. All the other car rental places were open, loads of people were picking up cars at other rental companies at 11:30pm… but Payless was dark and doors locked. I called first thing the next morning, NO answer of course!! Paid for another ride to the car rental place to pick up my car. They’re idiots!!! Don’t rent from here please, I know I won’t ever again.

You pay a price for the rental and when you return car they surprise you with new charges in your credit card. Customer service is rude, never answer phones and they are very rude. They promise to remove the extra charges promising a discount which they never honored. You end up calling customer service multiple times asking for the promised discount or refund and then they attacked and turn around saying you are lying about the discount because they never promised a discount or approved the discount.

PLEASE, PLEASE, PLEASE - AVOID THIS COMPANY AT ALL COSTS - and there will be plenty of those! This is the biggest ripoff I have ever experienced. PAYLESS HAS BEEN GIVEN AN "F" by the BBB. We had reserved a car weeks in advance at the Payless at Daniel Oduber Quiros International Airport, Liberia, Costa Rica. The initial quote emailed at the time of the reservation $529.36 including taxes.

STAY AWAY FROM THIS COMPANY!! They do a bait and switch and and are shady with their business practices!! My husband booked them online for his trip to San Diego from 4/12 - 4/14 and paid $246.36 online at Priceline's website. They ended up charging him all these additional fees and upcharges without his consent when he returned the car. They charged him for a car upgrade (which he did not get), collision damage waiver, and rental insurance which he said no to and they still charged him for it. The total ended up being $626.63. Yep that's almost $400 more added on to the original bill.

Please read the negative reviews and do not go with this company just because they 'seem' cheaper than the rest. I thought I was getting a good deal originally, I was excited. But that excitement ended quickly. I opted to go without car insurance and the employee still signed me up for it. At the counter, she gave me the total price of what I expected. A day before I was going to turn in my car, I called to extend it and found out then, that the lady signed me up for the insurance still, so I was getting charged an extra $100. I got a hold of the supervisor who was so mean, unprofessional, but at the end finally said she can give me a 30% off my transaction. Well, I never got the 30% off. I had to call again.

STAY AWAY! I rented a car from Payless Car Rental through Priceline. My invoice indicated the total price was $604.00, tax included for ten days March 16- March 25, 2022. We arrive in San Diego, CA, our destination, to pick up our car. Of course, the agent wants to upgrade me to a nicer vehicle for "not much more money". He tells me it would only be $960.00 for the upgrade. I decide to keep my original plan but he says it will be $930.00. I question that amount because I have the paperwork for $604.00. He tells me that my invoice did not include CA taxes despite my paperwork indicating that the total “included taxes.”

My car is in the shop, so I rented a car from Expedia. The quote was 626.00 for a week. Then I found out that it was from Payless Car Rental. At the end, it cost me $1102, and I am driving a car that is SO BASIC, that I didn't know they still made cars with steel keys. It's horrible!!!! Avoid Payless Car rental at all cost. I would rather walk, I am returning the car early, and forfeiting the cost that I am out, just to be rid of the car, and Pay less.

Do not ever rent from this company. They are awful. Disgraceful customer service. If your car breaks down you are absolutely screwed. Especially in Maui. They are an absolute scam and put our lives in danger. There are much superior companies to rent from. Feel free to message me. The tow truck driver actually told me they look for the cheapest tow truck company so you are unlikely to get help quickly. He said it correctly. We had no spare tire in our car. That is complete negligence. They don’t care as long as they are getting paid. We had to sit on the side of a dangerous road for over three hours. Their left hand had no idea what their right hand was doing. Shame on Payless. The name gives away the quality. I don’t think I’m the only one. Check their ratings. Poor poor poor.

I had a reservation for a Payless Car in St. Maarten. But when we arrived on the island they said they had no cars. Despite my insistence, speaking to a manager, getting angry – they could not honor the reservation. We ended up paying for a $50 cab ride to the French side. I do credit Kishan, the supervisor, for picking us up the following day and bringing us back to the airport to get a car. But that took almost a full day of our 3 day trip. NOT HAPPY.

Do not rent from Payless. Two months after returning the vehicle we rented, we got a claim in the mail for damages we did not incur during our time driving it. When we asked Payless to email photos and documentation substantiating the claim, they assured us they would and never did. We finally were able to see the documentation months later, which showed Payless was seeking payment from us for damaged incurred a WEEK AFTER we returned the vehicle. In addition to being asked to pay for damages we were not responsible for, we also had about a 30 min. wait at the airport (with an infant in tow) when we picked up the vehicle because Payless had rented the car to two different customers at the same time. From start to finish, this was a terrible experience and evidence that Payless' fleet and administrative management is incredibly poor. Do not trust this company. Rent elsewhere.

DO NOT RENT FROM PAYLESS. Customer service is nonexistent. At Ft. Lauderdale airport they are only open from 8-4, yet they let me make a reservation to pick up a car at 4 and return it at 7. This place is like the blind leading the blind but I'm sure the blind would be more efficient. Our flight got canceled so we had to book a different flight and would not be there until 11 pm. Called them to let them know and the person on the phone didn't really care, they are more of a "just a live person answering the phone". He said ok. Show up the next morning at promptly at 8am. Tried to charge us $400 more and this is for 1 day less. Um NO. They got it down to $200 something more, again NO. Wanted us to cancel our reservation and then make a new one. Nope, our reservation was non refundable. So after an hour and a half, YES 1 1/2 we finally get a vehicle. Not the vehicle we reserved of course but at least we had a vehicle.

Rented out of Denver arriving mid-afternoon on Sat and turning in same time. Easy airport experience and checkin - no upselling; delays; etc. Car exceeded expectations - reserved Mazda CX5 or equivalent for 2 adults; 2 kids; bags for week of skiing and ski bag w kid skis. Car was top-end...leather seats; heated seats - front and back; all safety features including headsup display. Only lacked Nav, Apple carPlay or Google. Clean, low mileage. Price was 60% of major brands. Combination of easy experience; high-quality vehicle; and great price vastly exceeded my expectations and gets 5 star review.

San Diego Payless (airport) charged me for an upgrade, even though I didn't request one, returned the car on day 2 to get the car I originally requested. Also, charged me for insurance that I said I didn't need, and told them 4 times when I returned the car that I didn't want their insurance and they now refuse to reimburse me for the insurance costs! They said I didn't show proof of insurance, even though they NEVER requested it! So frustrating! So, even though the bill shows estimated cost of 501.97, the estimated original cost = 795.68, they never gave me any refund until I made a phone call to request it! Never ever use Payless... You end up PAYING MORE!!

We used Capital One Travel to rent a car while visiting Denver. We picked up our car and took out all the “extras” so we wouldn’t get nailed with a “scratch”. It tripled the price of the car. I was fine with it as I expected to get gouged. Here is the kicker…We retuned the vehicle on time (technically 2 hours early), full tank of gas (have the receipt) and hopped on the shuttle. No one came out to “receive” the vehicle and we followed the instructions to leave the keys in the vehicle. We left the vehicle and followed the guy to the shuttle.

This was the worst experience that I’ve had with a car rental company. I was never told of any additional charges for an “upgraded” car that I didn’t know I was receiving. Customer service basically hung up on me when I called to discuss the issue. BEWARE of this company and the sketchy and shady ways they do business.

I have never written a review before but feel that people's safety is at risk by renting from this company. We reserved an SUV from the Denver location. Despite calling a day ahead to make sure that they had the vehicle we reserved, we were informed that they no longer had a vehicle of that size (this was after an hour long wait on line) and we were given a Jeep instead. If we had all 4 of our original party, we never would have fit in the car with all of our luggage and skis. During the drive to Breckenridge, it started snowing and we were skidding all over the road almost colliding with several cars (even when going at 10 miles an hour). We had to keep pulling over to let other cars pass as we were the only vehicle on the road with this problem. When we finally got to Breckenridge in one piece our vacation was further ruined by the absolutely useless customer service and roadside assistance. Do not rent from this company. They rent death traps.

I reserved a car online from Payless for my trip to San Diego and chose the slightly higher rate so I could cancel if necessary. I arrived at the counter and was told that since I had stated a 10:30 arrival and it was 12:30 they had put my reservation into the no show category and it was no longer valid. I am a senior citizen who had left my home 10 hours prior and was disheartened to hear this. The clerk said they had very few cars left but after a lot of friendly talk he found one although he couldn't give me the rate I had reserved at. He started at $35 a day and then because he was "nice" he reduced it to $30 a day. He showed me the contract with that figure on it.

My husband & I rented a Payless vehicle in Kauai in July 2021. Upon checking out the vehicle we found small damage and reported it to the attendant. The damage was noted on the rental agreement. When we returned the vehicle, there were no attendants to assist us, so we followed their instructions for the return of the vehicle. Now, it is 4 months later and because we did not take out their "waiver" insurance we are being charged for damages to said vehicle, without any documentation. We have requested pictures of said damages, but they have refused to supply any. Ironically, the damage charges are equal to the "waiver" insurance we did not take out. We thoroughly checked over our vehicle before returning it and other than the damage which existed at pick up, there were no marks or damages to the vehicle.

We rented a car in San Juan, Puerto Rico. They gave us a car with the wrong air pressure. We travel from San Juan to Ponce which is almost 2 hours away in a dangerous expressway at night. Only to find out the next morning that all 4 tires were overfilled. According to the manufacturer the tires were supposed to be filled up to 32 pounds. If you look at the photo that I’m providing, the tires had an excess of air. 35, 41, 46 and 47. This could have been deadly. We are 2 elderly women traveling in a dangerous expressway at night in a bumpy road. We called the company several times and they never answered or hung up. When we return the car a week later and confronted them with this issue, they asked us, "Why didn’t you check the car before leaving the place." Absolutely unacceptable. They are the ones responsible to rent cars that are up safe to drive.

I am mad as a hornet by the crap I have been put through by the dishonest den of thieves at Payless Car Rental. Overcharged 50% from my reservation rate email and that didn’t occur until well after 30 days from returning the car. Then after I complained to them about the ** charges, they decided to add another $1,100 in false damages charge to my credit card as retribution for complaining, but not until a full 44 days after returning the car and 2 weeks after challenged them about the rental overcharge. They refuse to provide photos of the non-existent damage, nor will they provide an invoice from a vendor to fix said mysterious late appearing damage without any evidence. Anyone who does this a thief.

The business associate at the Miami airport was very friendly and helpful, and even though I didn't get the car from them they did their best to solve the problem. But the real problem is carRentals.com, there is no way to get someone who can really help you there.

The process of picking up the rental was horrible. The service agent did not know what he was doing. Another service agent became angry with him when he tried to rent me a vehicle that had already been rented - she walked up to him and literally snatched the keys from his hand and scolded him for renting a car that was already rented. Then, he became extremely difficult with me, insisting that I initial the form without reading the sections that I was required to initial, insisting "Just initial the form, you are paying anyway." Further, the form printed extremely light (running out of ink?). And...the vehicle was not washed - was filthy inside, bug splatter all over the front and the windshield, and smelled of weed. On the return, there was no one to accept the vehicle. I asked one male who was "working" but was told "everything is fine, just board the shuttle." Caveat Emptor!

Renting from Payless rental was the worst experience ever... I initially had a reservation with Enterprise but changed it last minute because Payless had it cheaper... Well babyyyy that was a bad idea... When I arrived to pick up my rental the sign directed us to Avis car rental and I literally waited in line for over 2hrs. The car was perfect but upon returning the vehicle again a sign directed us to Avis. The guy at Avis took my information and stated, "Once a Payless representative arrives I will have them close you out."

What a terrible company. I went to Aruba with 9 family members and needed a van to accommodate a party this size. I made reservations with Payless several months in advance. I confirmed reservation a week prior to arrival. Agent confirmed vehicle was going to be here when I arrived. I offered to pay in advance to assure the vehicle would be there. I was assured it would be there without paying in advance. When I arrive in Aruba and proceeded to car rental I was informed the vehicle was not there and company had no vehicle for me. Payless worker told me they overbooked and I was left with nothing. I had to go to other car rental agents at airport and had to rent two cars at a much higher cost. A bait and switch would have been better than what happened to us. Please avoid this company at all cost. Worth paying a bit more to a respectable and reliable company.

We were asked specifically what time our flight got in when we booked the reservation assuming that meant to make sure that someone would be ready to check us in, that was not the case... When arriving at the counter at about 1:40pm after put flight I waited almost 20 minutes for someone to come to the desk at which point I called the 1-224-220-0604 at 2pm which phone records can prove at which point approx 8-10 minutes later I was finally able to talk to a person who I quote said "if no one is there go to the Budget or Avis counter and they can help you". So after waiting another 10-14 minutes in that line i finally get to the counter only to be told that "they can't help me, she is at lunch go back to that counter".

This is the worst car rental company I've ever rented from. The Payless company has no affiliation with the San Diego Payless car rental. Payless says they're an independent company; however, they have the Payless name and should stand behind any theft, or called fraud, that goes on with this company. I wish I would've read the reviews before renting from Payless. They overcharge for rental and add on charges that you declined when you rented the car. Now I'm having a hard time getting my money back and may never see the refund they owe me. Terrible customer service at the Payless, affiliated with Avis, customer service number.

Our contract said 7 seats, we were given 6. The next day, we called to make a swap. After several phone calls to the company, even being hung up on, we received no help. This was rotten of Payless because when we picked up the vehicle, we were assured by their staff it was a 7-passenger vehicle. (We discovered we didn't have enough seat belts when we picked up our remaining party later). This alone ruined our trip.

After refusing gas service, I returned car with a full tank. Also, I have a gas receipt printed afternoon before return. An unauthorized $62.38 was on the receipt that I noticed after landing in Az. I can't find any way to rectify the bill at time of this review.

I did rent a car from Payless to drive in California. They charged me extra $250 "flat fee zone" at the pick up since I wanted to drive the car from San Diego to San Francisco. Even though the rental was unlimited mileage, but they are small company and you have to pay extra fee to drive the car in different zone (not true for bigger rental company). The car was new but audio system reset every two hours and once we were in a rest area in route 5, the car didn't start. I was on phone for their road assistant line for hours but no response. I found my own road assistant company to help! Overall very bad experience! Don't rent a car from payless and be aware of hidden fees for driving the car in different zone in a state.

First, I never write reviews but feel people need to consider renting from this company. I had a few bad experiences. The check engine light came on after about 15 minutes of driving, of course meaning I had to go back to the airport. Also, the driver's side mirror was faulty. I called about 15 times but could reach a representative. Fast forward, I get my bill and find out I’ve been charged for additional insurance. The guy helping me at the counter read through what I was signing since I didn’t have the best glasses on and couldn’t see well. So much for honesty. I’ll never rent from them again no matter how much I’ll spend with another company.

I had prepaid a car to pick up in Nashville. When we went to pick the car up they said Expedia never paid them. I was so mad my husband put another car on his charge card. We never picked up a car that I paid for on my charge card. I went with my receipt in hand from Expedia that I paid them and my charge card bill. Showing I was charged. Payless refused to honor it. They just said Expedia never paid them. Since then it's been 2 months and nothing refunded or done. Expedia said they could never get ahold of Payless to verify we never got the car we were charged for so they would not refund our money. So I tried for many days to get ahold of Payless. All numbers and emails say no longer in service. Or does not exist. DO NOT USE PAYLESS RENTAL CARS. I even question Expedia at this point. Really hard time getting to talk to someone with their company as well.

Payless Car Rental does everything in their power to manipulate you into purchasing extra things you don’t need. Don’t agree to anything they are offering! They are high class scammers! It’s a business you can’t trust. Look else where!

When I tried to pick up the car I'd reserved at Payless at the San Diego airport, the price was over double the price I'd been quoted when I reserved it. The guy said it was for insurance. I had to insist, then threaten to cancel before he reduced the charges--though not to what I'd been quoted.

I booked a mid-size car in San Diego a week before my trip. When arrived the mid-size wasn’t available. I was willing to take a smaller car for the same rate. There were no smaller cars either. They offered me an upgrade to a full-size car for 29.95/day. That was the only option. I should not need to pay $398 extra because they didn’t have cars they agreed to provide.

I picked up the car in LV, NV. I arrived a day early and asked how much to add a day. They told me $200 even though 4 days was only costing me $280. I had to pay for Uber to/from rental car pickup and come back the next day; strike one. When I picked up my vehicle I noticed the tires were bald. I mentioned this and they told me it was the only car they had for me. I reluctantly took the vehicle. The vehicle literally had illegal tires; below the wear bar. I drove I-15 from LV to St George, UT. All freeway driving. The vehicle was unable to go over 70mph without the AC beginning to blow hot air. I called a number in my paperwork and was told there was nothing they can do and call roadside if the vehicle breaks down.

For a recent trip to San Diego I rented a car through Payless Cars using Expedia. Total cost was $381 for four days. When I went to pick up the car the agent told me it was only a 2-door and too small for three people (not true, Versas are 4 doors), and he would give us an upgrade for $7/day. I said sure, fine. He asked if I wanted extra insurance and I said no thanks. My reading glasses were in my luggage, but I signed the form, trusting him, and we went on our way. Once I could read what I had signed, I saw he had charged us $75/day extra for the car grade and added two types of insurance, making my total $885 instead of $381. Payless refuses to reimburse me the difference. DO NOT RENT FROM THIS COMPANY EVER!

I will never rent a car from Payless Car Rental again. I have never seen worse. The driver picking up at the PHL airport was very nice and helped with the bags but was lead footed on the gas and the brakes. Since all the seats were side-sitting it was a lot of jerking around. But the real reason I'm here is to address the car. It was DIRTY! It had filthy upholstery. There was trash leftover from the previous renter. And it was damaged! The rear fender had a tear in the plastic bumper. And the charged an extra $200 over the $395 claiming it was a refundable deposit. It makes sense that it's a low cost subsidiary of Avis which in itself is not an exemplary company.

I rented a car which broke down during my vacation. I wasted a whole day waiting for a tow truck, then only got a jump, which didn't work. So I call for another tow truck to take the car back to the airport, luckily only 20 minutes away. THEY CHARGED ME $218.OO for the jump that didn't even work!! HOW is this my responsibility??!! I'm disgusted, and fighting the charge but also waiting for them to charge me for the tow!!!

A confirmation number was received by email for my reservation. The system did not recognize confirmation number when I attempted to change details a week later. Same thing when calling customer service. How can a car rental send a confirmation number if a computer glitch occurred in a previous step that prevents the confirmation number from being recorded in the system? When I called they would not create a new reservation at the same price.

I don’t typically write reviews but our experience with Payless Car Rental was so terrible. The representative was rude and added additional charges making us feel we had no choice. Our initial quote was doubled by the time we finished. It was very late and rentals were closing so we didn’t have any other options. The car was not a mid size car and it was obviously not cleaned after the prior use. The interior was dirty and trash had not even been picked up. We thought we would be saving money but ended up paying much much more for a small dirty vehicle. We will never use Payless Car Rental again!

Payless Rental is absolutely disgusting and mislead you into charges that you didn’t originally agree to. This was my second time renting with them, in better faith, after a horrible first experience and they were even worse the second time around. During a time of Covid-19, you would think they’d protect the health of their customers, but money is their only motive. I was given a vehicle with vomit, left over baby wipes, bib tucked in-between the seats, and menstrual blood on the front passenger seat.

I reserved and received a confirmation through Budget for a Toyota 4Runner. Budget switched the reservation to Payless which we specifically avoided. The clerk advised that they never rented 4Runners.

I rented a car with Payless Car Rental in Phoenix AZ to drive 2 hours to get home. They did not have a payless where I was visiting so I could not even turn in the vehicle if I wanted to. PCR didn't even tell me or notify me of this. I had an American Airline special financing card which I have never had before but it has helped me make payments on the airline tickets I purchased. I did not need a rental at the time of purchasing airline tickets. After speaking to the PCR rep at the counter she reassured me I could use the AA card, I did not have it in my possession to show her since it was getting mailed to me. She said once I get it to call PCR and update the payment method. I tried calling after getting the rental placed onto my debit card, they said they could not update the payment until I turned in the rental.

We rented from Payless Car rentals for a trip to Costa Rica. First, the site claims car rentals are direct with airport so we went with Payless. This ended up to not be the case and the payless office is some 10 miles from the airport. Once they get you there the fun begins. Our reasonable rental went up in cost over $700! As we stood there in disbelief we could here every other person at the counter get the same explanation. Young couples on honeymoon being charged over 1200 American dollars for a car! Take it or leave it they say.

This company should be shut down. They are not safe and DO NOT INSPECT THEIR VEHICLES!!! They will make UNAUTHORIZED CHARGES on your credit card well after your rental. The cars are in poor condition.

DON'T EVER BOOK A CAR WITH PRICELINE OR PAYLESS CAR RENTAL. I was told that my car was to be picked up at Orlando Airport. When I arrived they told me I had to go to Kissimmee. I fought with them from 830 am until 1pm. The man at Kissimmee knew I was at the airport. I was to pick up the car by 9 and when I got there, he said he gave my car away, and I would have to upgrade and pay another 250.00! I had no choice since I had already paid 40.00 for Uber to get us there. This car was paid for and confirmed! Please don't rent from Priceline or Payless! I feel it was a bait and switch, we should have never had to pay more for their mistake! They should have upgraded us at no extra cost! Don't trust them! It was a scam.

I rented a car in San Diego for 2 days. The security deposit is $500! I got a 2017 Elantra and the interior is very dirty. I returned my car on time without any scratches. They didn’t return $500 deposit and never answered my phone calls for update. Don't be a victim for this scam.

Rented a car on Expedia for Payless at Atlanta airport. Rental was for a minivan. Went to the counter to pick up the vehicle and the very rude customer service woman proceeded to tell me that we rented a truck and that if we wanted a van we would have a $350 upcharge. After showing her our agreement she insisted that we pay an upcharge. After trying to get a hold of somebody at Payless on the phone, she waived us overstating she put in my last name as my first name and had the wrong vehicle. We got our car.

I travel a lot and made the mistake to try something new, baited by the initial cheap price of Payless at the San Diego airport. Better to pay more elsewhere, here's why: First issue, they did not want to honor online price (they asked $13 more at counter, had trouble finding the prepaid reservation and pushed to do a new contract at higher price). Then wanted $1000 deposit rather than normal $250. Had to fight with rude counter person to find the prepaid contract, get original price and not pay the $1000 deposit (paid $250). Told to sign there are no issues with the car before seeing car. When I complained person said, 'What do you care? You bought the collision waiver'. Next issue, 13 days into the contract I left keys in the car and the car auto locks. No sensor to protect from locking your keys.

I was asked for a 250 dollar deposit and was told it would be refunded when I returned the car. The rep told me it would only be a pending chg. I’ve called 2x. It’s been 2 weeks and I was told they would have to investigate. Thieves!

I reserved a car with Payless car rental and had a confirmation number. They took the money from my credit card. That afternoon when I went to pick up the car they said “we have no more cars”. What??? The car I paid for should have been there, Duh!!! Nope, they had rented all their cars and left me stranded. I had to call the 800 number the next day to be refunded and it took 3 days for the refund. Worst experience in renting a car EVER! Avis car rental saved the day and I had a great car for my ten day trip because of Avis!!!

I've rented cars from them now for three years and had no problems until now! I rented a car on 09/17/2020-09/20/2020 Nashville TN Airport location. I arrived to pick up the car and had to walk 15 minutes to get to the location. When I arrived I only saw Avis and Budget so the Avis representative checked me in and also directed me to the car location. The car was great a 2020 Toyota Avalon. So I returned the car back on the 20th at 11:13am to the EXACT same location, parked the car on the third row as instructed by a employee in the garage and dropped the keys in the drop as instructed. Three days later I am getting charged a additional day and more! My rental total was 183.03. They charge my credit card 268.00 way more than a additional day.

I got to the airport and there was no one at the counter. No signs telling us where to go and what to do. After finally getting an answer to go to Avis/Budget the lady up there did not care to help us out. I finally get my car and it stunk like cigarettes and weed. Then I flip up the back seat and it was covered in ashes. I had to return the car only to find the person behind the counter did not know how to work the Payless computer system as he was an Avis employee (and I will say he had excellent customer service). However when the Payless employee finally showed up to the counter he too had no idea how to work his own system.

First, when I arrived at the Payless counter noone was there. There was a sign instead that told me to go outside to the Payless kiosk in the rental car garage. No one was in the kiosk outside either! A woman got out of a car and came over to me and told me that even though I had reserved a car to rent from Payless (and was on time to pick up the car) there were NO CARS AVAILABLE. Not a one!!!! REALLY?!!! Needless to say, I had to rent a car from another company and pay the walk up cost!

Payless Car Rental in San Diego is running a bait and switch operation. The way they work is to put some exceptionally low prices out on the travel sites. I made my reservation through Hotwire. Then when you arrive they have a zero adjustment policy. If your rental time is at 4:00pm then you have to be there exactly at 4:00pm. I arrived four hours early. Then they claim they have no car for you and offer the switch. First they offered me a bigger car for a lot more money. Then they said they had to add a whole additional day of rental to get the car 4 hours early. In the end, they gave me a smaller car at a higher price than what I had the reservation for. They also are very pushy about paying for rental car insurance coverage and demand proof of insurance coverage if you refuse to buy. This is not an upfront organization. You are better to pay more and rent from one of the more respectable rental companies.

I booked a car thru. Booking.com and the reservation was with Payless. I've never rented with them before and the quote was for 3 days for $94.44 for the cheapest car. I arrived at Austin Airport, the woman tried to upsale me saying all small cars were gone and offered a mini-van and I said no. I declined all extra insurance and she looked very unhappy. When I returned the car, I was billed $141 for 2 days and 2 hours of rental. It turned out that (and this is NOT on the contract I signed) I was required to return the car by 3pm which I wasn't aware of. The agent didn't point this out for me.

Made a reservation online for Pick up at San Diego airport. Price seemed pretty reasonable and didn’t think anything of it. Big surprise when I got to the counter, the actual price increased by 100% and agent who was somewhat passive aggressive stated that CA law requires me to take insurance with them. Never heard of that since I have been renting cars for a decade. Since I am covered with my credit card and personal car insurance - I always waive insurance provided by the rental car company. Also to note this is not a requirement, however, counter agent positioned it as such and told him to cancel my reservation. Went to Enterprise instead, paid less and did not have to take insurance with rental car company. I would recommend any car rental company BESIDES Payless which is actually PAYMORE and deceptive practices.

I recently had my first and only experience with Payless. I arrived late due to a technical issue with the airlines. When I gave my confirmation number to the representative, his first comment was "We already gave that car away but I will get you another car but there is a charge of $150.00 that will be added". It just seemed to go downhill from there, he demanded that I take the insurance and I informed him that my company policy covers me on any rental vehicles. He demanded that I produce the pink slip and that I contact the company to confirm coverage.

Rented cars several times. Use their shuttle service from Philly always. Every employee I have dealt with has been courteous, professional, and most important... ON TIME! I've dealt with a Sue and Brielle via phone, and Michael and James in person. They are a perfect 10 for 10 with me! I always get the size car I order, always with at least a half tank and return it same way. No surprises on my card which I have experienced with other companies before finding Payless. I will never go to another. 5 stars all day!

I would give them 0 stars if I could post that way but since I must give them a star rating it is 1. Wish I would have done my research a little better about this company before I rented with them as I would have been able to avoid the headache that has come from this experience. Do yourself a favor and pay the extra money for a car with a better rental company.

I reserved a full size car at the Philadelphia airport and this is the worst car rental experience I have ever encountered. I waited a full hour on the shuttle in freezing weather. I called and was rudely talked to and (Susan) hung up before I finished my question of how soon can I expect the shuttle That was the first red flag. Get to the counter and Susan continues her unprofessional rude attitude. She informed me they had no full size cars and offered me a van! I asked the purpose of a reservation and she responded “what kinda car you want!!!!” After the exchange I ask to be taken back to the terminal so I can find a car. I called the next day and asked to speak with the manager Sierra answered and ask why and refused to let me speak or leave a message she hang up!! I check Better Business to find they rated this company an F!! I can see why. This is a horrible horrible place for car rentals!!!

I rented a car over Christmas break and they overcharged by over the twice the amount I was quoted saying the car was returned on Jan 3rd with half a tank and at 8pm. I returned the car on Dec 29th at 9am with a full tank of gas. I have called and emailed numerous times without any response. Do not rent from this company.

Let me start by saying my original trip was a round trip flight LGA-DEN for a week. About 2 weeks or so prior to the date of the trip we had an event come up in Dallas so we decided to go there at the end of the trip. Flights were at this point very expensive. Renting a car was a no brainer based on price and the fact that we had bags to check.

I rented a car over Christmas break and they did not return my car in the system. And I was given a receipt for $270.95 and they changed me for 850.05 saying my car was 6 days past due. When I was on the flight home and had returned the vehicle. I have waited the minimum 72 hours and still have not received my refund or have had anything fixed. I do not recommend renting from them. They are a fraud company. It’s a scam.

My husband rented a car over Christmas week. He was told to bring the car back with a full tank of gas. He gassed it up the night before we returned it at Chicago O'Hare airport. They emailed my husband that it was a gallon short and they were charging him over $80.00 dollars for 1 gallon of gas. He has been trying to speak to someone but nobody will return his call. DO NOT RENT FROM THESE CROOKS!!!

Booked a car through Orbitz with Payless in Turks & Caicos, several months in advance. Upon arrival, they had no cars available whatsoever, neither automatic no manual. I had to rent on site through another company, at about 3 times the original price. Payless cons travelers, booking attractive rentals and then redirecting to another shady operator.

Worst experience I have ever had in renting cars for the past 45 years. Quoted $420 for 4 days in Puerto Rico through Payless Car Rental in Carolina at the airport when it was reserved. Waited for over an hour to pick up the vehicle and was told at that time it would be $420 if returned with a full tank of gas. When the vehicle was returned the agents attempted to charged us for damage to the vehicle that was already present when it was given to us. Fortunately, my son had the presence of mind to take a video of the entire exterior of the vehicle before we took took possession of it.

They are PayMORE not payLess at all. They are dishonest. They put lower rates on the Internet and when I went to pick up the car, they made it the most expensive rate! They wanted to force me to buy their insurance for $20 a day and they insisted that the insurance is mandatory (they did not accept my insurance with Credit Card). I checked with 3 other car rentals, all said it is not mandatory and the max price for insurance is $14 a day! One of those 3 car rentals offered me $11 a day (If I wanted as optional)!

I recently rented a car for our family vacation. Shortly after I begun driving the car, a low tire pressure light came on. We stopped at a gas station to add air. The light would come on about twice a day. We were visiting gas stations twice a day to top the air off. Sometimes air was free/sometimes it was $1.50. After becoming frustrated with this activity, we contacted Customer Service. They advised us to return the car to McClellan-Palomar airport. It was late in the day, and they were closing soon.

This has been the most difficult experience I have ever had disputing charges on a car rental. I have rented cars for years. Payless charged me 4 x times the amount of my rental and won't credit my card. You call their Customer "care" number and you are sent to a call center in Mexico where nobody knows anything and can't resolve your problem. I submitted my complaint online as well and nobody deals with that either. PLEASE DO YOURSELF A FAVOR AND NEVER RENT FROM PAYLESS. PAY A LITTLE MORE AND YOU WILL BE HAPPIER.

I made a reservation for Thanksgiving day and as I was headed to the airport to pick up the rental I realized I inadvertently reserved it for 9pm instead of 9am. Oops my bad so I had to hurry up and fix it, the original company Hertz is who I was going through didn't have what I needed for that time so I chose Payless. I rent all the time but I have never used them, hey can't hurt to try. Just needed the car for one day. It was $87. Got the car. Asked about a state discount knowing good well the offer. The guy at the desk said no and I showed up on our company website they did and he looked dumbfounded. Whatever. I didn't have time for all that. It was only $87. I said it's okay. I book out through the company website next time.

On November 29 at San Diego Airport I went to Payless to pick up my reserved compact car (reservation through Payless) for a 5 day rental. The customer service woman went into a long, hard sell to get me to upgrade the car and get daily liability insurance, increasing the cost by more than $120. After 10 minutes of arguing, I canceled the reservation and went to another agency. This really turned me off for future rentals from Payless.

I would like to report a bad experience with Expedia and Payless Car Rental in Costa Rica. On expedia.com I rented a van from Payless from Nov 13-29. Expedia reservation says that "due at pickup" was $228.35. Additionally I paid for full coverage insurance through expedia.com as well and this cost was an additional $187.00.

I recently went to Phoenix and rented through Expedia. My bill with all fees went from $126 to $229. Payless charged hidden fees. I contacted them and they Said the insurance was mandatory. Make sure to get a final bill before leaving with the car. I will never use this company or Expedia. Stay away. Scam artists.

Car was dated and not the car I requested. No USB port and dirty. Was misdirected by desk to stall and lost 30 minutes finding it. Was told I could not get a hard copy receipt as “the system was down”. Found another associate and got what I needed. Never again will I use this company.

I went to pick up my economy car after flying all day and I was told they had a truck for me. I said, "I didn't want a truck. I needed a small car." The counter person told me a truck was the same size as a economy car! I told him, "I needed a car," and he kept telling me the truck was the same sizes. I was tired and didn't want to keep going back and forth so I took it. Then he told me I needed toll road protection. I needed to spend 12.00 a day and they would take care of the toll road fees. I told the counter person where I was staying and where I was going. He told me I would hit toll roads every day going back and forth to my event. I declined because it didn't sound right. The 4 days I spent in Austin I didn't hit one toll road! I felt the man was just trying to sell me anything! On top of all that the truck was dirty. I had to clean the inside of the windshield before I could drive. I will never rent from Payless, Budget or Avis again.

I am happy to report that Payless Car Rental promised to refund my credit card for the disputed fuel charge. I followed the instructions provided by Payless to create an online ticket on their website regarding my complaint. I received an apologetic response within 24 hours. I am happy that my complaint has been resolved but consumers should be aware that Payless Car Rental charges the customers' credit card for a full tank of gas, stating the charge will be reversed once the car is returned with a full tank of gas. Upon return, they inspect the car and if the gas tank is full they note it on the return receipt. They do not automatically reverse the charges. They will NOT accept the rental return with the fuel reading marked "FULL" as proof. The customer has to provide a receipt to prove that they refueled the rental car.

We had the single most frustrating, disrespectful, representative at the Atlanta airport. Ryan refused to help, refused to give his identification for us to pass up comments, refused to give a contact number to reach, refused to get a leader THEN refused to speak any more at all and just sat and played on his phone for 2 minutes until we walked away. His response when we let him know we wanted to talk to his corporate team was "do it, I'll be here. I will be here tomorrow, I will be here in a week, when you visit in 3 months I will still be here". Apparently this is true though as you cannot get any responses from leaders in the company. Highly suggest to avoid Avis Budget Group at all costs.

Don't rent from Payless. After I paid my bill in full I noticed another $400 charge to my bank account from a different Payless location? One week later, after several calls with Payless employees acting bewildered and escalation to Payless Customer Support I received a note from a different branch manager of an office I did not rent from that my account was charged in error for someone else's rental agreement. Yup, $400 even, if you believe that. The manager wrote to me that I'd receive a refund in 30 business days! Since this was done with a card we all know they can simply reverse the charges so I think they are just hoping I go away.

They scammed me. The website said I was paying 423 to rent the auto. Then I get a bill for twice that amount. I called their CSR immediately and he said that he would have it straightened out before my trip and I would only be charged 423. He said someone would call me back and I am now back from my trip and no one ever called. I will be filing a complaint with the state attorney general and with Amex.

I left my jeep there for the weekend and when I got my jeep back almost $200 were stolen from my vehicle. Then they try to say that a random person was in the lot, but have videos of the employee that went into my vehicle. They reimbursed me the amount I paid to leave my jeep there and told me they will write me a check for what was stolen. However it's been over two weeks and I haven't received anything. I will never use their service again. They have too many dishonest employees.

I rented a vehicle from Payless on a Hawaiian vacation in August. The Jeep had 20K miles. I got a flat tire while driving on the highway and was just charged $110 2 months after returning the vehicle.

I rent a car on Payless and after 70 days they send me a bill for a broken window after I requested the documents showing the broken window repair. The car they were billing me was a GMC and I rented a Ford. So I requested the receipt with my signature on that car that they said I rented. They went back and forth with excuses and still never gave me any proof. They need to be sue.

The counter guy added fuel on my rental. I did not want fuel and he put it in. He was a TOTAL JACK** and wanted to add all this extra insurance also. They quoted me a price of $121 dollars (email confirmation showing rate and taxes) and some change and it ended up being over $203 for a 2 day rental!!! I would NOT have rented from here had I known what a dilemma it would be. I have contacted customer care and am waiting to hear back. I really would like a refund for that difference. Bottom line, DON'T RENT FROM HERE.

They will sell you extended coverage that is often not needed. The counter person is trained to get you to buy extras. Call your auto insurance company did to find out if you're covered for your rental. If you're covered by your personal Auto Insurance decline all the extras. Once you have signed up for anything extra it cannot be removed at a later date.

I reserved a midsize car only to be given a Nissan Versa. Since they were both the same cost per day, I kept it. This car had manual locks and crank windows and no back up camera. I'm surprised it had seat belts. The attendant who checked it overtalked me into pre-paying for the gas by telling me the cost on the street was between $4 and $5. When I started driving around, I discovered that it was only $3.29-$3.59 and the company was going to charge me $3.89 gal. In addition, the price I was quoted online turned out to be just half of what I was charged after all the hidden charges. I regret not doing due diligence and checking reviews beforehand, but this was the first time I was ripped off by a car rental company. It won't happen a second time!

1- The car I booked online when picked up they did not had the car available in full size Sedan category. They informed me after making transaction when it was completed. 2- The other substitute car was Lower class economy sedan and they charged for the full size already did not reduce the price. 3- Warning they will not disclose until your making payment that there is $400 hold on your debit/credit card. 4- My own insurance covered the rental insurance car. Still The agent at Payless will make you call your insurance and will forcefully insist to speak to them directly to check if you have coverage. Even though I provided my personal insurance card information physically. 5- They are shady and lack customer experience will try their best to upsell you addons. Worst car rental period.

I can't believe this is happening in America, thousands of people are being ripped off by this greedy, dishonest car rental company and no one is doing anything to stop them. They are getting rich by literally stealing money from innocent people. I was initially overcharged by Payless about $60, still waiting for final amount. PLEASE do something to stop them from stealing money. They should be investigated for their dishonest practices and dealt with accordingly.

Went through a $2.88 toll in one state, paid directly online within the 4 day period and Payless charged over $20 for that toll as well as a toll in a state over 600 miles away. The pickup and return were at the same location. I sent etollcustomercare(at)htallc.com the Payless receipt showing I drove less than 700 miles. There are no car ferries between the 2 states. It was physically impossible to be in both states in one trip. This could be eliminated by software.

I used Travelocity to rent a car in Dublin Ireland at Payless/Budget to get to Shannon Airport as my airline changed locations because of the Boeing MAX 8 Grounding. I was told it would be $72.85 US dollars for the 12 hour rental. When I arrived at the airport after flying all night they told me it was 72 Euros and charged me 28 euros for not taking their optional insurance. The $72.85 turned into $113.94 and I was stuck because I had a meeting at 3pm and it was already 9am, so I took the car. I contacted Travelocity and they said I had to take it up with Payless/Budget. I will never use Travelocity nor Payless/Budget again. There is no respect for customers by this company and be forewarned before using them.

The Payless we dealt with is part of Firkins car dealership, Bradenton FL. They use them when repairing our vehicle. The rental they gave us died 3 times in middle of the road. We managed to get it home and when we called the mgr to tell him, he told my wife to try to drive it back to dealership!! Or call roadside assistance (another 15 mins on phone) and an hour and a half to pick it up. We requested they bring us a car and he stated, "Nope, can't do it." Mind you they are only 10mins away. So finally after complaining to dealership they came and swapped out the vehicle. What kind of rental business tells a customer who is having trouble with a vehicle running, to drive it anyway - Payless that's who.

Payless/Budget car rental from Hartford Bradley Airport was the worst rental experience in my entire life. I waited 20 minutes for the first car they gave me. It was a large jeep, not at all what I reserved which was an economy car and then as I pull out I noticed it had no gas. I drove back in and the attendant told me I probably didn't read the gas gauge correctly. He tried to start the car and it wouldn't start. I waited 25 minutes for the the second car. I noticed that it had a license plate that was not the same license plate as stated on the paper document. They then gave me a third car. All of this took OVER an hour. I was then stuck in traffic and was anxious the entire trip to Boston. I barely made it to my international flight. Now to add insult to a horrible experience I have been charged for car tolls when i specifically told them that I was using my own EZ pass and made sure the transponder was closed on the car.

I rented a brand new Nissan Rogue from Payless in Reno, Nevada on July 17/18 2019. The bottom line charge was $198. I was worried about hidden charges based in bad reviews I read on the Internet. When I returned the vehicle on July 20 in ref's evening, everything seemed okay. The attendant assured that everything in order for tags $198 charge. Lo and behold my Visa statement showed a charge of $343. I was cheated out of $145. Payless is a scam organization and needs to be shut down. John

I rented an intermediate level car, but was given a Nissan Versa (lower class) without power windows or locks - broken key, seats had stains and car was grimy. When I asked if this was the correct class, I was told it was, but offered an upgrade for an additional 15.00 a day to get a different Versa with power windows and locks. I was lied to about the class. I didn’t know any better and was pressured to sign documents to complete rental. I was foolish and left with this car as I was pressed for time due to family health emergency. Upon arriving at the hospital and looking at the interior (in better lighting) - I noticed the stains and filth, along with the key that didn't work in the passenger side lock. No way to open that door. :( Trying to resolve this through CarRentals.com has been a nightmare. Steer clear of Payless and CarRentals.com since neither company accepts responsibility or values customer satisfaction.

Never got the car reserved for us nor a call back apologizing. Came to Atlanta under bad family matters and couldn’t be there to support for a funeral. Customer service reps at the counter was not nice nor accommodating. Piss poor attitudes. Would reserve or recommend them to anyone.

The most terrible car rental experience. Will never rent from this company. People beware it's a total rip off. Had to wait in the line over 30 min, but I was extremely patient. But I never received the car I reserved. I drove from NY to DC and later I was charged 68 dollars for TOLLS, which is way too much. Because initially when I asked they told me the car has an EZ pass. But for an EZ pass it should only cost half that amount. You can get cheaper rentals with much better service.

I rented a vehicle through Payless to pick up at Newark airport for two days. Returned the vehicle after extending the time by one hour. Received a receipt for total payment of vehicle. Next day I have a 424.00 charge taken by Payless. I call customer service. All I was told was that a request of escalation of review would be done and I would get an answer. That was last week. All I received was a breakdown of charges. Again with no explanation and no one to speak to. 4 times spoke with customer service as well as emailing customer service over a week now and charge is still on my CC and no answer.

Priceline quoted me a total of $241.38 including tax. Payless at the Philadelphia airport charged me $327.66, $86.28 more than the quote. Payless PHL told me they did NOT order Priceline. I'm not happy at all with this process. When I called both, each said the other was responsible. I used Priceline before but this has turned me off of them forever.

I reserved a car for the quoted rate of $282. I was SHOCKED to see $1,462 on my credit card. They refuse to discuss on the phone and they basically said “too bad” with no explanation for the difference in their email response. Contact me if you are interested in hearing more about this experience. It’s absolute fraud. I noticed other articles and BBB reviews citing similar experiences. I wish I had read the articles before. Someone needs to stop them!

This company is **. They overcharged me like crazy, a whopping $511.33 for 1 day's worth of rental which should be $65.91. Then they said they’d credit me around $300+. Sent me a receipt which shows a charge of $49.95 for FUEL even though I returned the vehicle w/ a FULL tank. So now twice, they attempt to overcharge me. Their customer service is a joke. Filed a complaint with BBB and Attorney General of Florida. Still waiting to hear from Paycrap.

Rental car broke down in the middle of nowhere. Payless told me to call roadside assistance. Roadside assistance said that I had to pay for the tow because I declined roadside assistance. Maybe I did, maybe I didn’t. Besides the point. The car malfunction was due to their lack of maintenance. My son and I sat on the side of the highway for 5 hours before I finally called CHP. The highway patrol gave us a ride to the nearest town. LMAO! Way to go Payless. Congratulations Payless for winning the worse customer service award. And another congratulations for leaving your customers stranded on a busy highway!

I booked a rental car in Florida from Payless, for an agreed price. Before l left home l called several times asking them to verify the pricing, and both times they assured me the price was correct, and there would be no additional charges. Thus assured, l picked up the car, trusting them at their word, which they lied to my face about at the checkout counter again, sneaking in charges for roadside assistance, transponder charges which were not even needed in Tampa, etc. When l got home and saw how dishonest they had been, l called them to complain. They refused to do anything about it, saying l signed the agreement at the counter when l picked up the car, so too bad! By the way, the Better Business Bureau has issued a national consumer alert about Payless. Should be renamed "Paymore". Lesson learned... Next time I'll read the contract before signing and walk away if that happens again.

We couldn't care less that our car was covered with dings and dents - it was the threatening, aggressive upsell pitch from the man at the check-in. We nearly walked away. I would have rather used Uber or Lyft. I won't use Payless again. I was glad I had my rental agreement printed out because what he wanted us to sign was for double the quote.

Worst car rental experience in my life. Not located at the airport, extra-long shuttle wait, extremely long wait to get car (only one employee at counter), reserved car not available (downgraded to a mid-size SUV for the same price), off-site hours 7-11 had to have someone take me to the airport for my 8:20 AM return flight, charged additional $$ for car, customer service # goes to India and they can't tell you why there were extra charges (which ended up being a late fee because the location did not check my car in that I had to drop-off before business hours until the next day). Finally got the refund for the extra charges but that took five days. Never, ever again.

Wish I had checked the reviews for Payless car rental in Houston, TX. When picking it up they said it was inspected with no issues. They said if any dents larger than a quarter or scratched larger than a dollar bill occur I will need to pay for damages. Before I even got close to the car I could see a dent. Then I found another one. I documented that on the paperwork and had a worker acknowledge it. The worker was rude. Then the second night I was pulled over for no taillights.

I rented a compact from their website however at counter I was told the only thing available was a VW Beetle which he argued was similar to a four door compact. My only option was a Camry upgrade which started at an extra $12 a day then he dropped to $9 and when I continued to question he dropped to $9. I had no choice but to sign for the Camry which ended up well over $200 more. When I went to the parking garage I could see a number of compact cars but not one Beetle. The young lady working there confirmed that they did not have any Beetles there and she cancelled the Camry and gave me a compact for the original price I had booked. The guy at the desk lied to my face and scammed me... To me this is Fraud.

I do not have the time to sit here and write my complaint. This is by far the worse company ever. They operate one hell of a scam!!! I rented the car at the price I was quoted. Once I returned the car, I fly home after my vacation. Little did they know that I was going to be that ONE customer who would check his credit card. When I did, they had charged me $102 more than expected. After spending some time, I finally opened a ticket. Going back and forth with over 20 messages between us, they finally said that if I provide receipts for the gas, they would refund me.

From start to finish, my experience with this company was horrendous. I had originally booked a full size car with Payless through Expedia. The total cost that was due via Expedia was $87. I opted to purchase $40 collision insurance through Expedia as well as rentals are not covered under my personal policy with Progressive. When I arrived at the rental pick up, I was pressured by the customer service agent multiple times to purchase additional insurance, upgrade the car, purchase prepaid gas, etc. The prepaid gas option was especially confusing as they charged $2 a gallon when the cost of gas off site was $1.81 at the time. The customer service agent laughed at me when I declined and assured me that their option was cheaper. I again declined. I signed the necessary paperwork and was handed the key.

We arrived at rental desk after long travel and late at night. The clerk explained only some of the additional expenses incurred. My fault for not reading although I was very tired from travel. What should have been a $182 charge ended up $369 due to several "additional fees". However, I did write a letter explaining that their business practice was deceitful in not fully explaining all charges, but they have yet to give me the courtesy of a replay after 4 months. I will never rent a car again from Payless Car Rental.

This was the WORST rental car experience in my life. I called the 1-800 to extend my car rental. The customer service agent said that he wasn't able to assist me and I would have to contact Payless directly in ATL. I called ATL and was routed back to the main reservation number. I explained to the next agent that I called ATL several times and I keep getting routed back to the main number.

Worst rental experience in 30 years of renting cars. No confirmation email. Closed locations still on listed on the web. Incompetent phone service. Incompetent desk service. Car not ready. Asking the same question over and over. Incorrect info about shuttle. Inconsistent incorrect info about payment refund policy plus.

This company has the worst customer service. I booked a car with this company as a local renter. Please be advised that there are restrictions on local residents. The rep at the counter would not apply any reasonableness to the situation at hand. Due to being a local renter they require documents that support you being a local resident. One of the documents can be a current utility bill. Since my utility bill was not current I asked could I suppose a receipt of payment in full due to the fact that statements are only generated every 30 days. The answer was no. I then asked, "Is there any other document that you would accept?' The answer was no.