Payless Car Rental Reviews

We rented a car at the San Jose Payless location. They tried to add on a charge for Roadside assistance. We reserved a mid size SUV and they gave us a Mazda 3 - we needed to be at my daughter's at a certain time, so we were in a bind and could not argue about the switch. Their customer service options are a joke - only via e-mail, which tells you they have no customer service. AVOID ANY AND ALL PAYLESS LOCATIONS. Scam rental.

I rented a car from the Payless Car Rental center at Denver International Airport to use while I was attending my father's funeral. The rental agent did not explain the contract clearly and was only concerned about where I was going and how nice the car would be. The car was a Ford Fusion, 4 door. The first thing I noticed upon entering the car was that the sunglasses holder was broken and blocking part of the rear-view mirror, when I tried to push it back up there was old tape marks from where it had been taped up instead of being fixed. There was also dirt and debris on the floor, streaks on the window, and half of the promised amenities of the car were missing.

Payless Car Rental is the worst. I paid for a rental car in Atlanta's Airport for my fiance on Mother's Day weekend and it was just a horrible experience for us. First of all she reserved a car from Payless Rental online through the Southwest airplane company. And we got off the plane and went to Payless customer service desk to pick up our car we were told that they did not have any cars for a half hour or so and that they would have to take our phone number and call us when one was ready. Or we will be welcome to check elsewhere since we didn't sign the contract as of yet. It was all rotten from there on and after waiting for an hour and a half in the airport and going to other car companies who had cars but we're way out of our price range due to the fact that it was Mother's Day weekend we decided to wait it out. Boy was that a mistake we shouldn't made!

I rented a car at the Dallas Fort Worth airport. I reserved the car for two days. The price was 23.99 per day, but when I returned the car they added some extra charges to my rental which I did not know or agree to. They added a Loss damage waiver, personal sickness plan and others charges that adds to a total of =148.00 on the top of my rental charge. Please if you are renting from this company make sure not to be surprised with this hidden fees. I learned not to rent a car from them again. Please choose any other company not Payless.

One week ago I left items in the Payless rental car that I rented from McCarren Airport in Las Vegas. I could not go back to the car because our flight was to depart. I reported the event of lost items that very day to a voicemail that was full and to the lost and found voicemail that I left my name and phone number. No one from the Las Vegas Payless Rental company has ever returned a phone call or e-mail in over a week. I then called the Payless customer service in LA and talked with Frank, he gave me ticket number and told me that they would contact me in 3 business days. This has yet to transpire. I have called the customer support for Payless about my ticket number 3 times now and no one has ever gotten back to me. I will never rent from them again!!! Their customer support is terrible. Beware!!!

I reserved a car rental in San Diego in May 2017. When I arrived to pick up the car, the agent went very quickly through the contact and stated that I was getting the insurance package, which more than doubled the cost of the rental. I clarified that I did not ask for that option and that I did not need it as I'm covered through my own auto insurance. After several minutes of arguing to remove this fee, the agent dropped the full coverage and stated that I would get the more basic coverage.

We made a reservation 3 weeks in advance for a car. When we went to pick the car up, we had to wait 2 hours because they over booked. The associate told us we could put the security deposit on hold on one card, and then charge on another card but to tell the associate when we dropped the car back off. We got our car, we had to check the car ourselves for dents and make a list of what was wrong with the car.

I picked up the car on Saturday, April 22, 2017. I was driving to my father's house in preparation for a funeral for his deceased brother, when I was pulled over by Washington Township Police. The Officer stated he had pulled me over because the license plate on the Black Chevrolet Impala that I had rented actually was registered to a Kia. At the time I did not even realize I had a Michigan plate on the rear of the vehicle.

I recently traveled to Costa Rica (April 2017) and used EXPEDIA to book a car from Payless Rental Car over a month in advance and would be picked up at the airport upon arrival. After booking, the receipt from Expedia was for a total price of $75.74 with unlimited mileage. The booking receipt states explicitly that the total price includes all mandatory taxes and fees (see attached booking receipt). Upon arrival, the Payless Rental counter staff person informed me that I was mandated to add insurance to the coverage and recommended adding insurance for a new total cost of $474 - over SIX times the Expedia / Payless price quoted... The staff person politely informed me that for this price I would not need be liable for any damage to the vehicle. I was shocked - having traveled internationally countless times had never experienced anything like this.

The worst cars ever. I rented a Yaris from Payless last week. It had 73,000 miles on it. The side mirrors were manual. The only other car in my rental area had duct tape on it to cover crash damage. The gearshift is awful, too. I was afraid to drive it, and while on the 405 freeway in LA, I could not adjust the mirror. Even the keychain they gave me had sharp pieces of wire sticking out. This place should be ashamed of themselves.

I have the same problem as another victim have here. I rented a car from this company and how so much I wish I would have gone to another company. First I had a couple of hidden feeds. I thought I was paying 10.00 dollars a day when it was 17.00 a day. When I return the car I was charged 203 the price that my contacts said. When I get back to Cincinnati I took a look at my bank statement, these low life took another 359.00 out of my account. This happen on 5-15-17. I have until this day 5-21-17 to a response of why I was charged 359.00.

I had a reservation in DFW airport and when I arrived the employee said that they didn't have a car available and they had a 2-hours wait and no guarantees. When I asked how it could be happening, she answered that she was there for 15 minutes and didn't know why. She was rude and unprofessional. Payless showed no customer service care. My advice? Don't trust this company. I'm glad that I was in a place with more options and the Thrifty Car Rental have competent professionals. I had to pay more, because I didn't have a reservation, but at least I left the airport and didn't spend my whole day waiting for something that could not happen.

I went through Expedia to rent a car in Phoenix and it was from Payless. I agree to pay about $189 for a small sedan for 5 days. Payless charged me $600. They said I agreed to all sorts of additional services including roadside services (I have AAA). I was shocked. Called them but their customer services personnel were rude and unhelpful and told me to call the office in Phoenix. But the number they gave me was incorrect. DON'T USE THIS COMPANY. They are scam artists and liars.

I booked a Payless car online through Southwest Airlines confirmation number **. Southwest gave me a price of $145.15. But Priceline charged me $230.83 against my credit card when I returned the car. I got no satisfaction from Southwest or Priceline when contacting them on my return. I should have read the numerous complaints on Priceline before booking... No more rentals from them.

I have rented Nissan Versa from 195 Davidson Ave Somerset NJ and traveled to New York on 7th. Unfortunately I lost the car keys on 9th May 2017 at my office location at 3 pm. I called Somerset office twice and they didn't answer my call and didn't even called me back. So I called the Payless customer care, they took all my details and contacted the roadside assistance company. They said they will tow the car and replace me with a new car and I will have to pay for the lost keys. I agreed to them and they tow my car next day morning that is on 10th May at 11.30 am. I got a call in the afternoon from the Payless corporate office saying that they cannot replace and give me with another car as I haven't rented the car from the corporate rental company.

Memphis TN airport location. The customer service was great. Tori was excellent. I return the car after hours and no one was there to check the car. Although Avis (which is connect to Payless) was open the lady was too busy talking to be concern about the car. I return the car full; however, I didn't have any receipts proving I purchase the gas. They charge me 68.00. It took over a week to get a receipt with all my charges. Then 3-5 days for the investigation. I believe they didn't check my fuel and so they can charge me because I got a good rate from AARP. So if you are going rent from them take pictures of your car and gas gauge because you never know what charges they will give you. If someone is there, wait until the representative to totally check you out.

YOU WON'T BELIEVE THIS: in addition to the usual complaints about the Payless Car Rental company (insurance charges that I explicitly declined; dirty, cigarette smelly, scratches and dents; car alarm went off three times unexplainably), I was charged a "vehicle license fee" of .99/day. Trouble is, the license plate tag on the vehicle expired more than a month prior to the day I rented the car! No, really! I would never have noticed, but one day I returned to the parked car to find a police citation for having expired license plates.

I pre-booked a rental car via AARP travel for a short visit to Florida to see an ill relative. My husband and I checked in at the Payless booth at Sarasota-Bradenton Airport upon our arrival. The agent was friendly and we didn't have a problem with that, however he provided us with false information when he urged us to purchase the pre-fuel fill up option, whereas if we paid for a full tank at pickup our price per gallon was much lower than what we would pay at the pump to fill it at drop-off in West Palm Beach Intl area. So he informed us that instead of having to refill tank at drop-off we would return it on empty with the pre-pay and save on cost of fuel.

Booked a reservation, got confirmation code. Called to confirm. They cancelled my reservation and still charged my card, but said they did not charge my card. My statement shows they did. Called four times they said they couldn't help me. The charge on my statement clearly says charge from Payless. They still refuse to credit me and claim it wasn't them! I gave them 1 star because I didn't have the choice of zero. Beware. Stay away from this company!!

I reserved a car online for $113.39 (Payless, through American Airlines). When getting the car at Ontario Airport, the employee asked me at least 3 times about additional coverage and at least three times I declined. She had me initial and sign papers and said that was to show I declined. I offered to pay then, she said no, I pay on return. She DID NOT tell me that she had added $11/day Loss/Damage waiver (I understand she gets commission on that). Had she let me pay then, I would have known she was overcharging me and corrected it. When I turned in the car and went to pay, and said NO, I DO NOT owe $175.45, they showed me where I initialed that I ACCEPTED Loss/Damage. I DID NOT, the rental agent had said I was declining. I AM VERY UNHAPPY.

I returned the rental car with a full tank of gas that was filled up at the Holiday Gas Station 1.5 miles away. I even topped off the tank after reading bad reviews about them. When I returned the car, I left it running to show that the tank was full. I was issued a receipt by "Hannah" which reflected $39 in gas charges. When I questioned this charge she informed me that the gas charge would be removed on the "final receipt" which would be emailed to me. I showed her the receipt from the gas station and again told her that the tank was full and I wanted a final receipt now. She refused to give me a final receipt and told me that it would be emailed to me and "not to worry that the gas charge would be removed". I said that I know this is how companies screw over customers and I wanted a receipt. She said she would email it because I was going to miss the shuttle. They emailed the final receipt which still included the gas charges.

Please do not use Payless Car Rental. I regret renting from them. I never had any problems with other car rental companies. My statement just echoes the many other complaints posted on this website. The company is deceptive to the point of fraud; they hide additional fees and charges as being part of the deposit. I posted a warning on my Facebook page so my friends don't make the same mistake.

We arrived earlier than expected and were told, "We're out of cars, and it will be an additional $50 to pick up your car (an hour early)." We were presented with all kinds of options for other cars, but ONLY if we paid for additional car insurance at extremely high prices. We cancelled our reservation and walked out... and rented a better car at Thrifty for the same money we were quoted on Car Rentals dot com.

Do not give your business to this company!! I reserved a full size vehicle with plenty of advance notice. When I arrived at the airport rental lot, they did not have the correct sized vehicle. They tried to give me a smaller vehicle than what I requested for the same price. After I refused to accept that deal they finally gave me one closer to what I originally requested.

We hired a Payless car via Ryanair, paid on internet, drove for a week, returned no problems, even filled in satisfaction questionnaire. The day after we were charged 44€ after having been assured that there were no extras. All attempts to get the money back have been stopped "hoping you are satisfied with the result of enquiries". We are very disappointed with Payless/Budget/Avis. Seems that thieving is the name of the game on this side of the Atlantic as well so watch out!

Picked up rental car and the seats were so dirty we had to put towels on the seats. We asked to get another car but was told they did not have any other cars. Paid $309.00 for upgraded car and only got a Chevy Cruze. The passenger seat adjustment handle was broken off so that could not be adjusted. Talked to the manager who was from Avis and he said Payless has older cars. This is no excuse to have a dirty car. They act concerned but judging from their ratings they don't care. Filed a complaint while we still had the car. Have called five days in row and they still have not resolved the issue. They do update the fact that they called.

From rotten cars, overcharges, phone numbers that never answer, customer service in Mexico with poor English skills. Be real careful signing anything with these crooks and you will be sorry once they have your credit card access. Cars are filthy, cheap real cheap. Office hours are terrible you will prob have to leave the car with another company. Employees are just useless, they hate their jobs and treat you like such. So my advice to you when renting a car use the big guys, pay the extra bucks for peace of mind. Stay away from Payless Car Rental.

Never rent from Payless Car Rental. Over a month after turning back our rental car in Ontario CA, we were contacted by phone to cover "damage" to the car. There was no damage caused by us. They indicated there was damage to the "bottom" of the car. They are sending me photos and information regarding their claim, but absolutely no damage was caused by us. Beware of these guys! They're crooks and I will try and have my insurance company handle it for me.

I rented a car in Fort Myers Airport rental. They specifically stated that the rental could be picked up at the "airport location". There is no airport pickup. You have to wait for a shuttle and then take a 10 minute ride to get to the pickup. They shouldn't advertise airport pickup if the vehicle is not at the airport. Also the agent told me if I used the fast lane transponder I would be charged a convenience fee of 2-3 dollars. I used it for a $6 toll to Sanibel Island. When I returned home my credit card was charged $20.50.... for a $6 toll. Stay away from this company.

I've rented cars twice from Payless Rentals, both times has been a disaster, I was over charged and the people were very rude the first time. I thought maybe things would be different a second time around. It only got worse, I was overcharged again. The online quote was 64.00 and the insurance was 9.00 a day when I went to pick up the car, I asked how much! The rude man told me he couldn't tell me the price till we finished everything, then stated it might come up to about 80 dollars, I told him what it was online and he stated that online doesn't give you all the charges, then when he total me out it was 100.00 dollars and not 80.00, and the insurance would be 26.99 a day, instead of 9.00 like it stated online.Then he told me I had to have roadside assistance which was 6.99 a day. So I checked out, to only get outside in the car and notice someone had just dropped the car off.

I rented a car for our trip to Phoenix, AZ via Hotwire. The total to be charged was $261. When we got to the rental desk, my companion decided to pay for the car, since he would be driving. He gave the clerk his credit card and we proceeded to get the car and drive to our destination. When we returned the car, they charged us $348, and when we protested, we were told that they had to charge us for a second driver at $19/day... we asked to talk to a supervisor, who said he was noting the protest and he would review the tape of our encounter to assure that we were clearly told that we were being charged for a second driver. We were not, since, if we had, we would not have agreed to that.

Like the others, I was charged the double. Got a $10/day upgrade and insurance I never accepted. With two little kids to attend to, I was naive enough to initial everything without checking. I've trusted the verbal agreement other times and never had a problem. Never trust Payless. Even if you check everything, like others here did, you'll get scammed anyway...

I just returned a rental car to Payless Rental Cars in Sarasota, Florida. I was charged nearly $100 for insurance, even though I declined coverage when I got the car. When I picked up the vehicle, they gave me a car that was damaged, then told me they had no other cars. I finally managed, after almost an hour, to get another car, but it was also damaged. Biggest rip off EVER!

My experience echoes that of other reviewers. Estimate for my car rental was $145; when I picked the car up, I was told it would be $264. I complained at the desk and was told that taxes vary around the country (ridiculous excuse - all those things can be programmed into computer estimates). I was stuck and needed the car, so I went ahead with the rental. I've called four times since, have submitted online tickets. They keep answering and closing the tickets by sending me a copy of my receipt. I keep writing back that they have not addressed my questions. (Even the follow-up survey email they sent me didn't work: when you click the link to get to the survey, you're directed to a page saying, "Thank you for submitting your survey.") To top it off, I still haven't received the Southwest Rapid Rewards points for the rentals. (At the other Payless desk rental experience, I was told that the higher fee was due to a charge for receiving airline points.)

I reserved a car for seven days but only used it for five days... They still charged me for seven days... and then probably re-rented the same car making double. Not only is this illegal but the worst that can happen when you're a frequent flyer. I will never rent from this company again and I will continue to seek information from a Government source to see what can be done about these crooks.

I am writing this because after reading a ton of these complaints, I also decided to rent from Payless and got ripped-off for $47 additional. This happened recently on 4/14/17. Before you sign your initials on what you decline, you will notice that the first column "YOUR ESTIMATED VEHICLE CHARGES" also has a space for initials. LOOK AT THE TOTAL and see if it jives with your reservation total. It is here they slip in OPTIONAL SERVICES TOTAL TAXABLE. That will raise up your balance from what you thought to what they say. Don't initial the FIRST COLUMN ON THE LEFT and ask them why the total is higher than your reservation says. They often slide it right by you which you initial because you are too busy making sure you initial all the insurance's declination. Secondly, go around your car and take a photo of any place that is marked or scratched. This will go a long way in preventing extra charges.

Trust no one! I prepaid for a car rental from the Phoenix airport a few days earlier, when I get there there's nobody in line for Payless car rental and a long line for the others (my first red flag). I give the rep my prepaid statement and he asks for my credit card for any incidentals for after I dropped the rental back off (red flag). He goes through the whole spiel about upgrades and all that, ok, but I refused and denied everything. The original prepaid statement were charges for $150 and change, and when the statement came back to me it was for $142 and change. Great, I thought I saved a few bucks. NOT, if I didn't have to run for my meeting I should've stayed at the counter to read everything over like a lawyer. Turns out it was $142 charge over the $150, Dennis had charged me for 4 days of loss damage waiver I declined from the beginning. Never renting from them again.

This has got to be one of the worst rental car centers I have ever went to and experience. SMH. They have no customer service, most of them lie and just clearly give you the runaround when looking for your stuff. However from a clear misunderstanding we had they towed the car, told us they had no clue where the car was, only for us to find out the truth about them lying when we got to the car. They employees went thru the car stealing money, driver licenses, bank card, SSI card, jewelry, etc. However we made a police report and will be going thru with this. They are very terrible and I will never rent from them again and highly recommended no one else even think about renting from this place. They need to close this center or even get rid of the team they have.

Rented a compact car from Payless at SeaTac. My confirmation email stated that the price for 3 days would be $61.93. At the counter, I refused all offers for upgrades, additional insurance, pre-filled tank of gas etc... I told them I just wanted what I paid for and nothing else. Got into the car and it reeked of cigarette smoke. Exchanged car. Was given a VW Passat. No problems with the car - it drove nice. Returned car on time and later found out they charged me an additional $17.97 for an optional service called RSP. Looked that up and found out it stands for Road Side Protection service which I did not ask for and was not offered this service at the desk.

Beware if you rent cars from Payless Car Rental through sites like Hotwire. The rate they post is not even close to what they charge for a rental. My bill was 66% higher than I expected. You get nailed with that later at the rental desk when picking up the car. One could say no and possibly not have a car for their vacation if no other vehicles are available.

I reserved a car online a month ahead of my trip. The cost was supposed to be $19.56 for 3 days. I returned the car and to my surprise the cost was $258.90, that is double the cost quoted online. The extra was taken directly out of my Credit Card. If that isn't bad enough, the attitudes of the employees was totally and completely classless. The girl at the garage counter didn't have the class to acknowledge a simple hello. After returning the car the guy in the garage could barely muster up the energy to point out which direction the return shuttle bus was located. Double the price and classless, rude, crude service, save your money go to a reputable company and maybe pay more but you will get what you were promised and get it with some respect from the employees. Just a side note, all the employees were Hispanic for whatever that is worth. I have a return trip planned for Las Vegas this summer, Payless will NOT get my business.

I am so disappointed and frustrated by the service I received from Payless Car Rental out of Sky Harbor Airport in Phoenix, Arizona. They are a bunch of crooks and thieves. I used Orbitz Travel to book my car rental and was told the charge would be $325.85. When picking up the rental in Phoenix, Louie handled the transaction. I did not initial or sign for any additional services as I had my own car insurance. On my next credit card statement, I was charged a total of $762.95. I never signed or initialed a receipt to authorize these charges, and Terrence and the other customer service representatives cannot produce an original for me either. I have been getting the run around for the last several months as they claim to be looking for the original signed receipt at an alternate location and will provide that for me when they find it. Do not give your business to them!

I hate to even give this a 1 star. After reading reviews of this company, all the stories are the same. A $215 dollar rental turns into $490 total. They add charges without your approval, they will not answer phones calls, will not return e-mails. The charges on my credit card were changed 4 times without my approval. I have never dealt with so many crooked people in 1 company. Please don't rent from PAYLESS CARS, it will be your worst nightmare.

Worse experience ever from the day I pick up the car to the day I dropped it off. I pick up my car in Boston Logan airport. Jessica is the person who provide me the most poorest customer service ever. She was RUDE and a LIAR. She forced me to get gas service and gave me attitude for no reason. She needs to get fired for lying and rudeness.

Reserved a standard to mid size vehicle in advance. I declined Insurance so they said I had to call my Insurance company to verify. No problem but this a hold up while in line. Then I just frustrated told them "just charge me for Insurance. This is taking too long to get through my company." She gave me keys. I walked out to the car. It was a compact SUV, that not what I wanted or paid for.

While on a business trip to Sacramento in 2016, I rented a car on 11/29/16 returning it on 12/2/16. As a Private Investigator, I always take photos of my vehicle when picking it up and again when returning. I will usually keep photos for two months to make sure no claims are made after dropoff. Today, April 1, 2017 I received a notice that the vehicle was damaged and they are requesting payment of $731.62. So, I guess that my question is why did I get a clean bill when dropping it off after Tony inspected it. It interesting that my photos showed a clean car, void of any damages.

I rented a car online through Payless for pick up at the Newark Airport for my son. The quoted rate was $189.00 for the week. When my son arrived he was told that they had no more cars available at the same rate because his plane was a half hour late. But for just 15.00 more dollars for the week he could have the next size car. He agreed since they didn't have what we reserved. (I must say most car companies including Avis which is the parent company honor the price they quoted you and give you an upgrade at their expense.) Being a division of Avis was the only reason I even rented with them. The agent also said that for just $5 dollars a day he could have protection for door dings, scratches etc. No other charges. No hidden fees. Etc. Exhausted from traveling he agreed to the additional $5 thinking parking in the city anything could happen, so better to be safe than sorry. That should have brought our total to around $239.00 plus taxes.

I rented a car this month from the Payless counter at Sarasota Bradenton airport. Although my personal auto insurance covers all the frivolous fees and unlikely problems typically presented by rental car agencies, the man at the counter pressured me into paying extra. He said they don't deal with insurance companies and any damages or charges (in any amount) will be taken directly from my credit card. It would be up to me to get reimbursed. When I returned the car with a full tank, he asked where I filled it up. When I wasn't sure exactly where, he said they may charge me if it was more than five miles from the location. They did charge me for gas. I would walk before using Payless again.

We have rented dozens of vehicles over the years and never encountered a problem until we decided to book with Payless. We booked our rental online two weeks prior to our vacation and paid in full by credit card. Upon our arrival at Orlando Airport, the Payless rep tried to insist that we had to upgrade at our expense because they didn't have our vehicle available. We declined his ridiculous offer which obviously annoyed him. Then he tried to sell us on all the extra insurances and we declined them which annoyed him even more. He then proceeded to give us bogus directions to the location of this vehicle which had us wandering the airport for 30 minutes until some airport employee gave us the correct info. The vehicle had NY plates on it which was strange as all other vehicles were registered in Florida. We drove the vehicle for 10 days in the local area and probably put about 500 miles on it.

I rented a Payless car (first time) in Orlando for what appeared to be a competitive price. I declined the Payless insurance and the counter agent asked me if there would be additional drivers and I said "yes, my wife." He never mentioned a $65 charge for the additional driver. He asked me to initial the rental form to decline the insurance which I did. We returned the car 2 days early and was handed an invoice for $401 (the original quote was $257.60) including the $65 charge for an additional driver and a $35 charge for roadside assistance coverage, which we did not request, and no credit for returning the car early.

WORST experience out of ten times I have rented cars. Rented a Chrysler 200 (or similar) six days before arrival (Atlanta Hartsfield Airport) for $196.00 total. The day before our flight I checked and the rate was $173.00. I cancelled the original and reserved at the new rate, no problem. When we arrived, I stood in line for thirty minutes only to be told they didn't have a standard size car for me, they hoped to have one in 30 - 45 minutes, they would call me. I was offered a Ford Focus for less money (no offer to upgrade for the same price).

The size car I reserved was not available. Would only give me a bigger car for the full price upgrade. Gave me a smaller car for a reduction in price equal to what the car cost would be. Charged me for insurance I did not ask for. Had to drive 25 miles back to the airport in rush hour conditions to correct their error. Would not fix over the phone. Car had multiple scratches and dents on the outside, big stain on the back seat. Had to go over in detail so I did not get charged when I turned back in.

DO NOT USE THIS COMPANY. They stole my money... I DID NOT USE THEIR CAR AND THEY CHARGED MY CREDIT CARD AND WILL NOT REFUND IT!!! They are liars and cheats!!! Use Fox Rental! They do not make clear their terms and agreements. If you leave LA county you get charge mileage... When we went to pay for the car one of their employees told us we were getting charge for mileage if we leave LA county. We told them we wanted to cancel the car. I wanted them to take it off my credit card and they said they did... Wrong. They trick you into signing up for the car and lie to you when they said they took it off. I was charged for the car that I did not use... This company should be put out of business! They are crooks and liars! Do not use this company... Use Fox Rental. They are inexpensive and a good company.

I initially had a call from my credit card co. inquiring about three charges form the same rental co at the same time. Two I confirmed were for a rental car, the third for $250.00. I did not know what that was for so I told them don't pay it. I then tried to contact the rental office to find out what the charge was for. After at least 1 hr. of trying to talk to someone I finally got a person by pressing 2 to rent a car. I was told the $250.00 charge was a deposit that would be credited back on return of the car. I contacted my credit card co and told them to pay the charge. On returning the car the person said it smelled like smoke and there were ashes in the back seat, I told them I was the only person in the car and that I did not smoke, and that I had been driving with the windows open due to the nice weather.

We traveled from Texas to Newark, NJ. When we arrived in New Jersey my wife and I decided we would rent a car so we went to Payless Car Rental and got a quote. The lady quoted us 160.00 and I asked her if that included taxes and fees. She said yes so we took it. Later that day I had to check my bank account and I noticed I was charged 226.00 so I looked at my paperwork and she had added two different insurance. I called 800 number that was on paper, I was told I had to call location and was hung up on. Another thing I told her I wanted to return car at noon and she put down 8 am. Horrible service!!

I rented a car from Payless Car Rental. It was good at first but the check engine light came on in Georgia. So I called the 24 hour place. They said they do not have a place to exchange the car where I was at. So the light eventually went off so I carried on with my trip. The light came back on in Orlando Florida. So I had to cut my Disney World trip short to go find another place to pick up a car. Bottom line is this company did not want to give me some type of discount for inconveniencing me and my children for the trip that we made. Please do not ever, never rent from this car company.

Rented a car at LGA and returned it on Friday. On Monday I get a call when I would return my car. After I said that I had returned it never heard from them again. Tried to clarify the situation and now they send debt collectors for charges for additional days. No number they provide gets answered. No feedback on any of my attempts to reach out (letters). Shady company...

I booked my car rental with Payless via Expedia.com. When I got to the desk, they rushed me to sign some forms and I was on my way. The man at the desk asked me if I wanted to add drivers the reservation, which he never told me would be extra money. I was never told there would be all these extra charges, like gas per day (which I only used 1/2 tank of gas the entire trip), and an extra $100 for bringing the car back at 2 PM instead of 12 PM. I didn't notice all the extra charges until I looked at my credit card bill, which there was an additional charge of $395 from the original quote of $93. That's FOUR TIMES the amount I was expecting to pay. Absolutely absurd. I'll never use Payless again. Please protect yourself and don't use Payless!

This is the worst customer service I have EVER experienced! I can not call them directly or I am told to wait 72 hours and then email them. When I email them I have to wait 72 hours AT LEAST for a reply. EACH TIME that reply tells me to send another email! To top it off their website won't let me send attachments so I have had to email them. I have sent several emails, with attachments of the receipts since their reps claim they can not read them once they are sent. This has been going on for 10 days now!

Charged a $250 cleaning fee for cigar smoke. I was scammed. I do not smoke cigars. I am a female. I was still at airport and asked to see the car and was refused. I used a sweet smelling hand sanitizer which apparently was called a cigar. This is a scam. Do not use Payless Car Rental. You have been warned!

I booked online through Rentalcars.com, booking price was $99. When I came to St Petersburg FL Payless site, the staff asked me if I need loss and damage coverage. Me and my husband both clearly told her we do not need it. But when I was checking out after 3 days returns my car, the bill is $188, double price than I expected. I was talking with the supervisor. His explanation is that I had my initial at car loss coverage, which the staff circled it with her pen and asked me to sign with many other circles which I did not pay attention. My online booking has no power on them. It does not make sense to people choose Payless who wants to save money, end up they paid much higher price for poor services. The company complain phone line has nobody answers and they never call back! Obviously they do not care less you as a client, as long as they still got new clients keep coming. They still run the business!

I discovered that employees (rental agents) of the Payless Car Rental at the San Antonio Texas airport location engage in fraudulent activities by stealing from their customers. I requested a refund to be sent to me for charges on services that I had contested and declined upfront: a fake Roadside Assistance fee labeled "RSP estimated charge" when I saw that there was a $150 difference in my reservation charges and Payless' actual billing statement when I picked up the car rental. The agent alluded that it was only an "estimated" combination of "pre-fuel" and "pickup time difference" charges that would surely drop off when I returned the car. Basically he was lying to me. Why would I want to accept this bogus "RSP Assistance Plan" while on short business drives in/near San Antonio?

Booked a car in Denver for my wife and I for a week. The internet quote I got was $247.84 Base Price plus $105.37 for Taxes and Fees. Upon arriving in Denver, the printed rental agreement was $247.84 plus $158.13, a $52.76 overcharge! Since the internet quote does not breakout Fees and Taxes, the agent could not explain the reason for the overcharge, but stuck to the higher price. This is definitely a bait and switch, and we'll be going elsewhere in the future for our car rentals. Payless simply can NOT be trusted!

As a first time traveler to Puerto Rico, I knew things would be a little different. I reserved a economy car for 55$ online. I knew it would be more when I arrived... yea a lot more! The guy taking care of me asked was it my first time there. I said yes. Why did I do that! He told me it was 150 plus - 60$ for the EZ pass that "I had no choice" but to get according to this liar because they "don't have tolls". Last not least 200$ holding fee. Of course I walked away to a way better company. Thanks AVIS!!! PAYLESS ARE A RIP OFF!! No fine print either.

My wife and I were renting a car at Seattle Airport. When we arrived at the counter, the lady told us they were going to give us an upgrade. I said great. I have rented several times when the car rental company has not had my vehicle, so they give you an upgrade for free. Nothing was said about an increase in cost. They had me initial at several locations. Again, nothing was said about an increase in cost.

Worst rental company ever. We booked a car from Oakland Airport and were supposed to drop off at St. Jose Airport. Total cost was supposed to be $275 for a Ford Fusion. But when we went there we got Nissan Juke (so tiny for 4 of us with luggage). We didn't want to wait for long so we took that and I called at their 800 number to see if they can change the car later at other location. They said "No" we have to go to same location if we want to change it to our original car. We were getting late for our event so I thought of dealing with this issue later when we reach home. Dropped off the car at the mentioned Location on 21st Feb around 5 am and few hours later we were charged $303 extra.

I called to reserve a car. Picking up in Dallas going to Austin. Explained to the booking agent that I would be returning, but did not know when. He talked so fast I hard time understanding him. Ask him to slow down 3 times, but he never did. I stated I did not want to pay for the car to sit at airport, but would be returning 3 to 7 days. He quoted me price for the 1 day. I accepted. Showed up at the airport and there was no reservation. Checked email, nothing. He said he would send me email confirmation. So I rented a car for the day and a drop off fee was added since I was not paying for the days it was sitting. When I called to complain I was informed the reservation was for Austin and returning to Austin same day. That was the price I was quoted. Where he got that I have no idea. He pressed me to make return reservation. I almost had to get rude explaining I could not as I didn't know when I was returning.

My friend K and I were traveling to Arizona and rented in advance from Payless which looks nice enough. We asked upon arriving at the rental counter if we could have K drive the car also. The counter sales rep said "SURE!" We were not told of the daily $13 fee it costs to have a second driver. It was only when I returned the car 5 days later I was presented with an invoice for $92 extra! I think a company that strives for honesty and good reviews does not withhold information about additional charges. What's more is K didn't even stay in Arizona more than 3 days, so I was clearly charged 2 days he wasn't even there to drive!

I have rented from Payless several times but never again. When renting a car, I always decline the extras and add-ons. This is normally easy to do. In the Payless rental agreement there are four places to decline and initial. On my latest rental I did just that: 4 options, 4 declines. I initialed and signed, the agent gave me my folder with the parking spot, and off I went.

Normally I don't have issues with any company and if something happened usually they take care of it. But what happened with Payless is beyond imaginations, especially the way to handle it. The bottom line stay away from them. They are all liars and not reasonable people especially management and supervisors. I booked a car for 4 days rent online for $80. On picking up they changed the car (which usually happens), they didn't explain any reason and I didn't mind. The new car is still almost same size and same level, the charges on the paper was high. I ASKED WHY IT IS NOT $80, the guy replied with careless that it will go down again when I return the car with full tank.

I went on vacation to Seattle and decided to rent a vehicle from this airport. I have booked rental vehicles from airports several times in the past and always had a pleasant experience - until I booked a Payless rental! Don't be fooled by their low prices. I was supposed to be charged $129 + insurance that I was told is $26/day, coming out to $233. I was randomly charged $345 on my credit card! When I finally fought to get a receipt, I found all these miscellaneous charges on my summary that I have no idea what they are for!

We rented a car from Aric at Payless. He went way over the top in making us happy with our car choice. He upgraded us for very little cash and then went to get our car and wasn't happy with the looks of it and put us into a Jeep Cherokee instead. We could not have had better service anywhere else. The car & the price was perfect!

Tue, Jan 10 2017 5:36am Upon arrival we were told that no cars were available. I reminded the girl, Erin, that I had a reservation. She informed me that the reservation confirms the price, but not the availability of the car, "read the fine print" was her recommendation. Then when the car was available (within 5 minutes) the price changed from $221 to $284. I asked why and she said the price I was quoted on Carrentals.com was an "estimate only" and that her earlier comment about the price was only a "play on words". Seriously. We went back and forth until she took me down to the parking garage to speak with the manager, Sharone. The garage was full of full-size Payless cars.

Got a car with my siblings at the airport in Guatemala City (November 29, 2016), took a while to get the car. Unprofessional service representatives behind the counter. Finally got the car (2 hrs later). Drove and about 130 km out of Guatemala City, in Zacapa Guatemala the car broke down. Called the rental office in the airport who said they were sending someone with another car, the other car didn't show up on the same day, had to get a hotel for everyone in the family. Car showed up at 2 pm the next day. Decided to head back to Guatemala City and on the way back the new car started to stall and 25 km before arriving in Guatemala City the new car broke as well. That was 2 broken cars in less than 2 days... GRRR.

Laguardia airport, NYC - Rent a car from Payless Car Rental on 01/09/2017. It was a lemon car with defective side mirrors and dangerously unsafe conditions. I contacted Payless customer service phone number at LaGuardia airport NYC location at least 30 times trying to cancel the service or get a replacement, nobody ever picked up the phone, and it was automatically disconnected after 15 seconds of ringing. The customer service agents at the Payless location was very rude and gave zero information about the service or car, absolutely the ** service people I ever experienced. And at the end they stabbed me again with extra unauthorized charge. Do not, do not ever use Payless! They are not actually cheaper and these Payless service agents are absolutely hideous and will make your stomach feel sick the entire time.

I was lead to believe I was getting a different vehicle for the same price as the one I reserved and told the one I reserved would not be good for the area I would be driving in. I was never told I was going to pay for an "upgrade". Shame on me I did not stop to read what I was signing but I was given no reason to think I was being deceived. The guy at the counter seemed to be sincere. I fell for it. Other aspects of the contract were never explained clearly. These people know that you are in a rush to get to the airport when you drop off the vehicle and take advantage of that. I filed a complaint with Payless and disputed the additional charge with my credit card company but it was futile since I had signed the contract. No more Payless for me.

Rented a car through Expedia and was provided a total price and it was paid. Once arrive in Chicago airport to pick up the car, I was told there wasn't any cars available. I waited 2 hours to get a car and could finally leave to drive and see my mom 2 hours away. About halfway into my trip, long story short, I was pulled over and the car was impounded illegally and I was told to call Payless because they could release it. Actually, the next morning I called Payless told them of the situation and was provided a ticket number. I was told that someone would connect to the location of the towing company and review the car and possibly release it. I was told I would hear something back by the COB but that never happened so I continue to call and was told a different story every time. Each representative I spoke with was rude and articulate the process. I wanted to ensure that the car was release as stated or picked up by a representative before my flight left.

After renting a car in Las Vegas, I returned it 2 hours before the "return time." Much to my surprise I received a tacked on fee of $35 for returning it early. Their website even states the cars can be returned 24/7. After sending several bills which I refused to pay, they referred me to a collection agency who sent all kinds of threatening letters. Of course they could not follow through, so my ultimate punishment was, I COULD NEVER AGAIN RENT A CAR FROM PAYLESS. So beware of this crooked "low priced" car rental agency.

Why I choose Payless, because it's cheap, however, it's a total Wrong. I rent a car at Miami International Airport Payless in December 22nd, 2016. The total amount from the contract is 700 dollars. Since I have a flight to catch, so I return the car into another Payless store. Finally they deduct me 1300 dollars!!! It's unfair, I called Payless Miami International Airport, the phone directly transfer to customers service. I told my problem to customer service. They said they can't found my name and information!!! I try over 50 times, no one pick the phone at Miami International Airport Payless store. The phone automatically transfer to the customer service!! I went to the bank, the bank said they can't cancel the transaction, because I have the contract with Payless, it's not fraud!!! Currently, they deduct me extra money, but nobody help me solve this problem!! I hope you guys don't choose Payless, because I don't want you guys be deceived again!!

I rented a car from the Denver Airport location Oct. 23rd. I arrived late at night, tired and still had a two hour drive. I agreed to the refuel fee but there were other charges I did not agree to. I only realize this after I had left the location... my fault! When I returned the car I didn't fuel the car but I had over a 1/4 of tank. I expected that Payless would only charge me for the fuel used... Wrong! My thought at that time was that will never happen again as I will be much more careful if I ever rent a Payless car in the future!

This happened at the Jorge Chavez Airport in Lima Peru. I had used Payless there a few months before and that time everything was fine so tried them again for a New years getaway. This time it was a disaster. I called them before arriving and they sounded like wanted me to change the type of car I had reserved. I reserved a full-sized pickup as I had planned a rafting trip and needed such a vehicle to carry the gear. So I thought they were just trying to get me to lower my reserved vehicle for somebody else but would honor my earlier reservation.

I rented a car in November 2016 from Payless. If you look at the internet, you will find that it is replete with complaints about false allegations, overcharges, and other issues. Today I received a call from a insurance company representing Payless stating that there were damages to the rear of the car that I rented. There were no damages to the car. We had a completely uneventful rental. No accidents, no scratches, no nothing. We merely took it to a hotel and back. I inspected the car before and after returning it and the person handing me the receipt at the airport walked around the car and made no statement to us at any time about any damages. I have rented several cars over many years with no damages and have an excellent driving record. Two months after renting they are alleging that there were damages.

I was told that I initialed that I wanted it. I did initial in all the spots that I was told to initial. My mistake for not reading everything. I put too much trust in these people. The customer service rep clearly screwed me intentionally and no one from the company cares. I can see now that based off all the bad reviews on Payless that seems to be how they operate. Do not use this company under any circumstances.

I waited 45 minutes for a shuttle to car lot. I saw other rental agency shuttles pass by 4 or 5 times. The driver and counter help showed no concern. I was late for the wedding I was attending because of the poor service. To add insult to injury the rates I was quoted were misleading. An additional 35% was added for extras. Shoddy service and lack of concern for the customer means I will never use this company again. Very shady operation.

I've recently rented a car and my plane was late. So I got there a couple hours late. The guy the counter said you only do on time car rentals that I was unaware of. The guy wanted to charge me an extra hundred and some dollars more. I was going to walk out so he gave me some kind of a discount and it only cost $50 more. However the car I rented smell like gym socks! Thanks for the start of a good vacation.

I rented a car from Payless 12/27/2016 to 12/30/2016 from the General American Rentals in Hanover MD. The first vehicle I rented had a horrible smell of tobacco smoke in the interior of the vehicle. I asked for a different vehicle and was given a different one. When we got into the new vehicle I noticed the interior of the vehicle had not been cleaned from the people that had rented the vehicle before me. The windows on the inside and out were dirty, the front window looked like someone sprayed a chemical on the window and did not wipe it off, the floors looked like they were vacuumed a little, the dash, console, doors, and every other item in the vehicle was not touched. The vehicle's interior had a odd smell.

I too was scammed by Payless. I rented a car for 5 days over Christmas in Denver. I gave them my quote from CarRentals.com the total was 269.81. The gentleman asked me if I wanted an all wheel drive because really bad weather was coming (which never happened), he mentioned nothing about any additional charges - I should have asked. He said I needed the insurance. I told him I already purchased it through CarRentals.com. He insisted that I needed to get collision through them, I said no.

Left a message with Payless and submitted a ticket to inquire why I was charged $339.94, because I already paid the required quoted amount $165.84 through Avis when I picked up the vehicle. There should not have been any additional charges for that vehicle as I brought it back with a full tank and turned it in way before the time that was required. Rented vehicle on 12/22/2016 for the quoted amount of $165.84, which was paid upon pickup at the Avis counter in Reno/Tahoe Int'l Airport at 12:26 AM.

I reserved a car through Hotwire for pickup from the Tampa, FL Payless rental car airport location at 1965 N. Westshore Blvd. on October 18th and returned it on October 22nd. The agent was friendly enough but when filling out the rental agreement, I had indicated that I wanted to decline all of the collision optional coverages. The Payless rental agreement is very confusing. As mentioned in another review, I received an estimated price for the rental car through Hotwire without any optional services which is what I wanted and when I rented the car, the rental agreement had every optional service included in the total estimated charge even after I had declined the optional services. These were spelled out on the agreement.

The rental service at Payless TAMPA Airport is a complete scam! Their customer care process is an even bigger scam! Buyer beware! I rented online for $10 dollars a day, total bill was supposed to be $79 for the week. However, I was offered an upgrade for $5 a day, an 85% discount for the Gold Card I use for travel. It was a complete LIE! They trick you into signing for an upgrade and they know that no discount will be applied. They charged me $200 more that the original rental agreement online. I've never dealt with a business that would scam its customers the way that location is doing. From reading the other post on this site, it is apparent that I got scammed as well. This is utterly ridiculous that they are getting away with this scam!

I went to pick up my rental car that I had reserved, and the place was closed. Don't waste your time or MONEY with these inconsiderate scumbags. I called and made a formal complaint with the company and they didn't care.

If I could give this company 0 stars I would. I was traveling for work and we picked up the card from a seedy hotel at 8PM at night (1st problem - safety). The car's driver seat was permanently locked in the reclined position (2nd problem - functionality). When picking up the car the employee behind the desk asked if I wanted additional liability coverage and I declined it. Then my fault in all this was I didn't read the rental agreement (4+ pages) in detail before signing. Remember I am at a seedy hotel at 8PM at night by myself in a city I am unfamiliar with. The employee had selected the increased liability insurance without my consent and when I initialed the agreement I unknowingly agreed to increased liability insurance (3rd problem - I assumed I was renting from an ethical company).

When you bring the car back full they still charge for fuel. Then have you walk across the garage, 500 feet with bags, to get a credit on a service you didn't purchase or request. It's been two months, no credit. So now, I'm asking my credit card to issue a credit. Why was I charged for services not rendered? Why is it inconvenient to request a credit for something I didn't ask for? They were able to charge me full amount but didn't credit the fuel surcharge that was not needed in the first place. This is a scam and needs to be stopped.

Rented a car from Payless that I had booked through Travelocity. It was one price on Travelocity but then the Payless representative had snuck in charges for XM satellite radio. I never asked for this service nor did they ever mention I would be charged for satellite radio. When I complained to customer service and I asked for a credit, they told me too bad they couldn't help me. I should have known better than to rent from this bootleg company when they were asking me for a utility bill. I've rented cars on numerous occasions and have never been asked for a utility bill. Avoid this company at all costs. They lost a customer for life because of their bad business practices. I've read other reviews and they apparently regularly do this.

My wife was overcharged with optional services added to the contract despite stating that she was declining all additional services. Not being overly familiar with the rental car process and heavy-handed sales techniques often used she was the victim of unscrupulous business practices by the Payless Rental Car location at the Las Vegas Airport. AFTER calling to complain and request a refund of the excessive overcharge NOTHING was done as promised! I will NEVER rent another car from Payless! I will also contact my cc company to dispute the charge and request a refund. Very Disappointed!

Upon my rental agreement, I did not agree to accept accident coverage and was charged an extra hundred dollars. While processing the terms I asked the ** lady what was that extra charge and she stated it was only for a deposit. It's a shame how this company has taken advantage of so many people! Returning back and speaking to the outraged manager was no help at all. His main concern was the signature on the agreement when it should have been about the customers concerned! We rent too many cars while traveling to be treated this way and we will never recommend this service to anyone! Horrible!

I was promised a car for $35/day. When I arrived at the rental counter in Memphis I was told there were no cars available. After "reminding" Portia that she and I spoke the day before, she "all of a sudden found a Mazda". Upon signing the rental agreement I saw that she charged me $173.76!! Portia knew I was desperate for a car as I had my 17 year old daughter with me for a college visit and we had a 1pm appointment. I was victimized and paid an astounding amount of money based on the fact that Portia knew I had no choice but to pay the inflated price for if I did not I would have been stranded at Memphis Airport. Please do a full investigation into the practices that Payless employs to essentially rob the consumer at a desperate moment. In addition, the vehicle was unsafe to drive as the brakes were grinding and pulsing the entire trip.

I booked a Fiat Panda in Lanzarote for a week. As soon as took the car I had to give it back as it was incredibly filthy and smelly. They gave me another one that it was basically the same: dirty, full of sand and smelly. Patches of dirt all over the seats. I didn't feel like bringing the second one back too, I spent some money into cleaning it instead. I then brought the car back at the end of the holiday with half tank full instead of 3/4. It was a Fiat Panda, very small, but still they asked me for 18 euro for the quarter tank missing, which I had to pay, they didn't accept my argument. I paid the car 98 euro for a week. I met people on the Lanzarote island who paid 70 euro for the week and got brand new, clean and shiny cars. Payless is not only overpriced but also unprofessional, careless and dirty. Never again!

My experience was with the Tampa office, same as some of the recent posts. On arrival, I handed my rental agreement to the young lady at the counter for $138.73. It was late and there was a long line. She asked me if I wanted any coverage and I said no that I had my own insurance and declined all coverages. She asked me if I wanted the gas option to return the car empty and I said "No, I would bring it back with a full tank" (I did and it was noted). As they always do, she said initial several spots and as I always do, I trusted her and did as she asked. She never went over anything but quickly folded up the docs, placed them in a folder, handed me the keys and sent me on my way. Usually I take more time but again, it was very busy and I have used that location many times so I trusted them. Besides, I had given her my quote and answered her questions to decline all extra charges so I had little reason to doubt that everything was in order.

Rented car through Travelocity for two days, got prepaid gas and 9.00 day insurance for a total of app 126.00 dollars. The car they gave us was beat up, so we seen a mid size SUV that only had 1 scratch on it. I inquired about it and the person at the counter, his name was Andrew told us it would be 25.00 a day day extra for it. He done new papers which I assumed would be 50 dollars more than the original price of 126.00 dollars, it wasn't we turned car in two days later and got a bill for 386.00 dollars. This is Payless Car Rental at JFK Airport in NYC, it's a shame they take advantage of tourists in NYC.

Rented a car at Payless in Tampa by the airport. Purchased the rental online and had no issues until we got the final bill that was $163.50 over what I rented online. They sneak in "Optional Services" which we did not ask for or want. We did not even get any "Optional Services", just a basic car that was not the intermediate size we asked for and it was dirty. But it served our purpose and we decided to just take the car. But now they are trying to get another $163.50 off us for something we did not ask for nor received. They told us corporate office would get us a refund within 72 hours, but we are claiming a dispute with our credit card company and not relying on this scam company! STAY AWAY FROM PAYLESS!!

Be careful when renting from this company. They will offer you standard insurance and end up with a hefty charge on your card which was almost twice your rental price. When we complained to the company over the phone, we were curtly informed it was our responsibility to read the fine print. We will never rent from this company again.

Tampa Payless car rental at 1965 N West Shore Blvd, Tampa, Fl are adding optional charges to people's reservation when they sign their car rental agreements in the office on arrival. They ask if you want this or that and when you say no they add the options anyhow. You figure all is fine and once you see the price has increased they tell you it's just the deposit and it'll come off when the car is returned. I was charged for road service and XM radio service without even knowing it.

I rented a 2 year old mini van with over 35000 miles. The van had nicks and scratches on all sides and missing molding in the rear and the carpet was coming up in the rear. When I returned the van I was informed there was a new scratch and I would be responsible for repairs. I noted on an affidavit that I did not hit anything or have any knowledge of this scratch. One month later I was notified they were charging my credit card $275.00. I am a regular user of rental cars mostly other agencies. I will never use Payless anywhere.

I can't say enough bad things about this company. I read dozens of negative reviews online, and they all sounded too familiar. Rude and incompetent desk staff. Filthy cars (ours had stains all over the seat and smelled like cigarettes and nasty air freshener). What's even worse is that they blatantly lie about the pricing. I saw a number of reviews that noted the same thing. When I returned from my trip, I got a charge on my bank that was significantly higher than what the paperwork showed. I called the desk and they said it was "because I returned it late". Their claim was ridiculous; they said I returned the car at 9 p.m. but I was already back home in Colorado by then! I had returned the car at 3 p.m. and had a check-in from Southwest to prove it. They also charged my bank twice what the daily rate was on my paperwork; again, paperwork to prove it.

Rented car for recent Florida stay. Prepaid to utilize lower charge. Paid for standard size vehicle. Arrived and was given keys to one car, which I inspected prior to leaving. Made notation of dents and scratches on outside. However, when we got in, the entire console enclosure on the passenger side fell off. I had not even started the car. Returned to office. Requested another vehicle, and was given one. Not realizing that it was a compact, we drove away. After a few days and my husband hitting his head on the door getting in and out, I called various companies to ascertain if they listed that model as a standard size.

Do not rent from Payless Car Rental, especially in Charlotte N.C. Charged for options I did not authorize. I have been renting cars for decades. Never opted for optional products/services in the past either. When I asked the employees at the rental site they told me these were airport charges which turn out to be a flat out lie. Attempted to contact company via phone. Was told I would be transferred to the supervisor "Peter". Let the phone ring 40-50 times each time with no one answering. That is not customer service.

Reserved car online for $236.61 through Hotwire. Told person I checked out with I didn't want anything else but bare bones for the contract. When I turned in car on November 19th, they charged $314.61. I disputed that and was told they would review it within 72 hours and get back to me. Today is the 29th. I've contacted the phone number several times about this with no response. Stay away from using them.

I do not usually complain about rentals but Payless treated us very unprofessional & unhelpful. My wife & I along with 2 friends landed at Sanford, Florida, there we rented a vehicle & hotel for the night. The next morning we were off to MCO to return our rental and pick up a rental from Payless for 2 weeks. When we arrived to pick up the car with our pre-approved car agreement our price had jumped from $388 Can. to nearly $900 US. I nearly had heart failure. The man at the desk was very unhelpful. I declined the rental to which the attendant wrote VOID on our agreement handed it back to me and disappeared. Spoiled the full day of our vacation trying to get another car rental. I am about to write a reply to TripAdvisor & any other website I can find. Very very unsatisfactory results.

On November 11 we arrived at JFK International Airport and proceeded to go to Payless to pick up a rental that we had reserved. Upon arriving I was told that even though we had paid $54 for insurance when we made the reservation we still had to pay an additional $14 per day because that insurance was not worth anything. Once we finally got the car it wreaked of cigarette smoke, I went back to the counter and explained to the agent that my husband suffered from asthma and we needed another car. She told us that there was no other car available in the economy category and she would be happy to cancel the car.

We had a reservation with the company for a rental and was told that the cost was 165.91 and we declined extra coverage and they did not inform my husband there was a charge for it and he signed the papers and tried to also charge us 155.00 for gas for a car we filled up. They charged us 417.79 and then took off the gas and my card was charged 320.71. I will never use this company again and will not recommend them to anyone

When we arrived in Las Vegas, Payless had no more cars available and that during Thanksgiving week! We booked an economy vehicle but was offered a 12 seater van instead. They were not willing to help us because our flight was delayed and we waited for almost an hour for the bus to take us to the car rental center. They told us to wait for a possible cancellation. After 2 hours wait I went to ask and was told it was now after 12 so our rental was not valid anymore, so we were stranded unless we did new rental at 3x the price!!! Then the blond headed lady had a good laugh at our expense. Will never use them again.

I rented a car from Payless at the Kansas City airport for 3 days. Our flight was late and we were in a bit of a hurry, so I told the woman, "I don't want any insurance. Our personal auto insurance has very good rental car coverage. So I don't need any extra insurance." She immediately said, "I understand" and put a piece of paper in front of me that was all small print "Sign this. It is DECLINING all insurance coverage." Should I have carefully read through all of the small print? Yes. But I was in a hurry and given our conversation, I trusted what she was telling me. Well, guess what? She lied!

These people have no compassion! My adult daughter and I are in St Augustine Fl visiting my parents (her grandparents). My mother died today! I will not be leaving Sunday as planned, however, my daughter has to go. I rented the car and am the driver. I called the car rental to let them know I need her to return the car. The representative and his supervisor, both uncompassionate idiots, said there was no way to work this out. The recommendation was to add her to the contract at the nearest Payless office. They recommended the St Augustine airport. I had to tell them the office closes at 5pm (it was 5:30 at the time of this call) but what do I know as the customer?! The next recommendation they had was to drive to Jacksonville (about an hour and a half north one way) to add her. Then return back to St Augustine tonight only to have her drive to Orlando at 6:30 in the morning!

We rented on Expedia based on the "total costs" provided by Expedia. Expedia said the car would cost $184.77. I was charged $342.52. The only "add on" charge I authorized was the tank of gas for $34.36. The added on nearly $120 of "padded" expenses that were not authorized. We found this when we reviewed the receipt after drop off.

I wish I had read the reviews about this company before renting a car there. I have never had a bad experience with a rental car company before this. This car was filthy - stains everywhere and even though the car was somewhat new it ran so rough we thought it was going to breakdown any moment. While we were driving away from the airport location a plastic seat part fell off of the driver's seat! My daughter looked up from her seat in the back and saw what looked like blood stains all over the headliner right above her.

First and the very last time in my life I've rented a car with Payless in Atlanta. Pickup was Nov 2nd in Atlanta airport. Despite having a prepaid reservation, the very rude rep told me that there is no cars me that wait time is about 2 hours. But I can cancel for free!!! There were substantial line of people in front of me who were waiting for over 4 hours. I just went and rented car with National. What a crooks. They just post artificially low prices to scam people in. Payless - never again!!!

I rented a car on paylesscar.com for the week of 9/28/16 through 10/04/16. Paid $220.77 for a week on line. Note: Unlike other places you make reservations, this rotten business charges you in full before you sign off!!! When I got to the counter to pick up the car in Denver, the woman behind the counter asked if I was here for business or pleasure. I told her that I was on vacation as a present to myself for retiring after 40 years. She said "Oh I see you are available for our corporate discount" and the charges were $114.51. I thought that was wonderful of her. I signed the contract indicating I would fill the tank, refusing extra insurance, etc.

I am still so angry about my encounter with this company. The amount of dishonesty was so apparent that the security guard that was called over to the counter to keep things from getting out of control knew it too! To make a long and aggravating story short I had a reservation and they switched not only my pick up time but my drop off time as well. I knew my arrival and departure flight times! Why would I make the return 6 hours earlier?

I rented a Payless car through Orbitz for pick up at the San Diego Airport 19-25 October 2016. This car had not been cleaned and was in poor condition (high mileage, scratches, pings and dents) but I accepted the car and left. Shame on me. The final charge on the return date (as agreed in the rental contract) was 18.5% higher than the "Total Price" quoted Orbitz. Finally, the receipt was of such poorly quality that my employer would not accept it (almost illegible). I has to request a copy of the final receipt from customer service. This was my first and last rental with Payless Car Rental. Let the buyer beware!

I rented vehicle from Oct 22 thru Oct 25, 2016. I will not be renting a car from Payless anymore. Here are the problems. I rented a vehicle from Payless Rental Car at Atlanta Hartsfield International Airport. First they told me I needed to pay a $200 deposit. I asked them why, because I never had to pay any deposit from any other Rental Car Agency. I know if you use a Debit Card they require a deposit, however, I was using a Credit Card. Then I told her I did not want to pay for them to charge me for gas and that I was going to fill it up before I returned the car, however, when I checked out they had charged me $24.00 for the gas, so that delayed my drop-off time.

This was a disaster from the time I rented a vehicle from Sky Harbor Airport until I got home. They do not fulfill the agreed upon price, even when in print. I was charged $964 for a signed rental agreement for $306. I used the van for 3 days putting on a total of 246 miles. They billed my credit card three different times for three different amounts, none of them was what it was supposed to be. They say all the extra charges were for fuel, however, the return receipt stated the van was full of fuel. I have been in contact with customer service for over 2 months now, and still not resolved.

I wish I didn't even give them a star there needs to be negative stars. We rented a car in Austin from September 11-17. When we turned the car in we got charged for extra coverage that we absolutely said NO for. We never get extra coverage on the cars we rent because we have enough coverage with our regular insurance and credit cards. We asked the girl at the desk to remove it. She said she tried but only a manager could do it and that managers weren't in on weekends. So I called first thing on Monday and then again on Tuesday and have spoken with almost everyone and NOTHING can be done!! I then emailed them a week or so later and still no response. I WILL NEVER RENT FROM THEM AGAIN! I've never had issues before with other companies. Lesson learned - cheaper isn't cheaper it's actually more.

My wife's vehicle was in the shop unexpectedly for a few days, so we rented a vehicle since she commutes throughout her day. We ended up finding a deal through our credit card company to rent with Payless at our local airport, and so we booked it. The reservation was for a Chrysler 200 ("or similar", of course), for 5 days and came out to $148--not bad.

I rented a car at the Tampa Payless office. Our inbound flight had a hydraulic problem which would delay us for 90 minutes. It was 8pm and I was unable to reach the Tampa office, so called the 800# and was told Tampa facility was open until 1am so there would be no problem. I alerted them to my inability to reach the Tampa location and they again said not to worry. Landed at 11:30 pm and despite a huge kiosk/signage at baggage claim with big letters stating how easy it was to rent from Payless and "press this button reach the rental office", I again could not reach the Tampa location.

Thieves and liars. I was in Costa Rica for ten days and for the first five days of my trip, I rented a vehicle from Payless Car Rental in Alajuela. For the last five days of my trip, I rented a vehicle from Alamo, I believe also in Alajuela. I rented from two different companies because I had read some reviews on Payless and I didn't trust them, but the reviews were a little old so I wanted to give them a chance.

Rented the vehicle on 07/20/2016. I was parked and T bone by another driver. Their Insured Company told the Payless Adjuster they were going to pay for the auto. Payless to this date has not gotten all the paper work for their auto so the insurance company can settle the rental car loss. I called the rental car company on the date of the accident and let them know where their auto was (tow yard) and explained it was a total loss as I was cut out of the auto. Payless did nothing except charge my credit card over $3,500.00 over and above my rental charge.

Payless agents are crooks. First I come back with a full tank and on my final bill I see $ 36.00 for Gas. Now I have to send in my receipts for the gas. Glad I have them. Second they added Road side service when it was never offered or asked for. PAYLESS IS THE WORST OF THE WORST.

When I picked up my rental car in Raleigh, the amount was $30.50 over the amount shown on my Expedia ticket which already included the taxes and fees. The person at the counter explained that they had to "pre-charge me for gas" which assumed I would bring the vehicle back on empty. I actually filled the tank before returning the vehicle. When we drove into the lot I asked the attendant to please make note that the vehicle was returned full and credit me for the overcharge. He told me I had to go wait in line inside so even though we were in a rush to get on the shuttle we took the time to wait in line and request our credit. They assured me it was taken care of but now I see on my credit card statement that they did NOT credit me and so begins the saga of calling customer service. A horrible experience. I WOULD NEVER RENT FROM PAYLESS (PAY MORE!) AGAIN!

I travel to Denver and rent a car at Payless. I already pay for rent but when I get the car. They just asked me, "Do you want to add more money to get SUV car". I said "No". They print the receipt and let me sign. I sign and don't care about the money because I already paid. When I return a car and I see the money was expensive. I rent a car for $107 for 3 days but they add insurance and roadside service, so total is $324. Oh my god, then they said I already sign. Oh **. What happened? I'll never rent car at Payless anymore. They just want to get more money, they don't care, the service is so so bad. Before I rent a car another company, it's so good. They didn't charge any service and they ask you if you want to buy insurance or not.

I was overcharged for a rental vehicle in San Diego, California in October 2016 because the ticket agent asked me if I wanted to get any insurances with them. I stated that I absolutely did not want any insurance because I have ample insurance with my personal vehicle insurance policy. The agent asked me to sign on the kiosk and handed me the paperwork and I asked why the $186.00 difference from the quoted price and he stated that it was a deposit and would be refunded upon return of the vehicle. However, it was a charge for insurance I did not want and there is no refund. I have contacted them and they are not willing to do anything since they say the video is too old to view my response. This is a ploy to get more money. Be careful. This is the only company I have had a problem with since I have been renting vehicles since 1996. What a SCAM...

I rented a car at the San Diego Payless airport. When I picked it up I was handed a gps for the car like I requested. I took it out of the box and plugged it in and the reason why I requested the gps is because my phone would be roaming for internet service in San Diego because I'm out of state. After using the gps for a couple of days I noticed the charger part that goes into the gps the wires were very loose and the gps was not charging very well. I visited downtown San Diego the next day there again it would not hold a charge because of the wiring on the charger. Putting the address in for the place I was staying at the gps went dead. Because the charger would not charge the wires came out of the charger. I was very upset because I had no idea where I was at how to get back to my resort, and I was by myself. I left my phone at the resort so I did not have my phone with me.

Will never be renting a car from them again. Already been charged extra fees after final receipt twice! And it's been three weeks since we've rented the car. Already spoke with customer service and told numerous times they would contact us and be giving us our refund and check on it again today and they pull out yet again more money. The company is a ** joke and should change their name from Payless to pay4ever! Don't ever rent an car from these **!

Rented a car from Payless at Sky Harbor airport. Original rental was for 9 days at $50.00 per day/$200.04 per week. Declined all optional coverage with contract total of $432.72. Had a family emergency and needed to return car early after 6 days. I first tried to call the number on the rental jacket to arrange for early turn in. The number listed was not Payless, but Budget rental. I then searched all paperwork for a number which I finally located. They told me I had to arrange it with the local Payless office and gave me a different number which then rerouted me back to the national number. After at least 2 hours trying to get through to the local office, I gave up. Took the car back the next day and explained the situation. They indicated that I had signed a contract with a minimum of 9 days at the agreed upon price. No adjustments would be made.

We explained when we picked up the car that we had AAA and did not want or require any insurance. When I looked over the documents, I saw that we were being charged for Roadside assistance. When I told him that we did not want this service, the agent insisted that it was a mandatory fee. When I got home & reviewed the receipt, I saw that it said "Optional" and I called and he again said over the phone that it was mandatory. I disputed it with Payless, and they said that it was optional but because I signed the forms, I opted to purchase it and they could not refund it. The car also reeked of smoke - they said it was their only car and sprayed it with Febreeze. BOTTOM LINE - don't do business with these people!!

So I was doing some digging on the Payless Car Rental website and it clearly stated that the Credit Card hold is $200 but yet the Johnstown PA is telling me that they are a private franchise so they have different policies. So I asked the representative where can I find their policies online and she couldn't tell me where I can so I told her explain to me how that works. And she kept repeating that they are a private own franchise. So these were the events that took place on numerous occasions when I went to get a rental car. One minute their credit card hold is $250 and debit is $350 and the other is the credit and debit is $350. But the website clearly states that the credit is $200 and the debit is $350 plus the cost of the rental.They then went on to say that along with the debit card they need a utility bill or a bank statement.

I reserved a car for October 20th for two days plus. I did this online as I always do. The price quoted was $109.77, and I printed out the confirmation as I always do. When I arrived at my destination I went to pick up the car they didn't have the vehicle I had reserved and asked me if I would accept a substitute vehicle at the same rate... no problem... they printed out the paperwork and I noticed the charge was $133.74, a difference of $23.99. I questioned why the price difference and was told the online price was an estimated charge, but I questioned why it was so high. The young woman would only say it was an estimated charge.

On Sept 29th I went in to the Richmond International Airport to pick up my rental car that I had PREPAID for online. I had upgraded the vehicle and only owed $15 WHEN I was to arrive at Payless per my email from the Company. Everything I thought went smoothly. I never checked my card to notice they had charged me $69 for a 54 vehicle. They also had put a $100.00 hold on my credit card. The lady at the desk stated that "There is a mandatory fuel tax that you have to sign up for stating that you will get the fuel however if you bring the car back on full it will be waived." OK no problem. I left on my way. I returned the vehicle on Oct 2 a day early. I was given a receipt.

I rental twice this month from them. Paid in advance and was charged first time $95.56 additional, second time $125.36 additional. I stated I did not want any additional coverages and returned the car with a full tank of gas both times. I travel a lot and will not use this company again, nor will anyone I have contact with. Thank God for the internet, we can spread the word on companies that have the type of business practice!

My husband and I live on the East Coast and recently retired for a couple of years. We've decided to move to CO where our daughter now lives and this time came out to look at a few properties from 9/25 to 9/30. Through Southwest Airlines we made a flight, hotel, and car reservation as a package deal. Now, as we mostly vacation within driving distances with our dogs we haven't rented a rental car for ages. The price for car rental from Payless was $355.73, the cheapest deal available, taxes and fees included. Somewhere on the reservation I read it won't be charged to my bank acct at the time of making the reservation which and I thought it must be then on the return day which kind of made sense to me as some possible miscellaneous charges may occur while the car was in our possession.

I went to the airport in Atlanta to rent a car today 10/3/2016. I wanted a car up to Thursday. When I got there, I couldn't help but notice that there was no one at their counter while other counters had customers. But, a friend had mentioned to me that they are cheap so I approached them. Biggest mistake. I wish I had read these reviews before venturing out. I feel defiled!

I rented a car and brought it back on time. When I checked my credit card after the return there was an additional 76.90 on it. Why? So I naturally filed a dispute and they respond with a "code." When I inquired about the "code" they claimed I cancelled a reservation. How? I only made one reservation and fulfilled it. This was clearly a hassle and a scam. On top of that 60 days passed as they dragged it along past the dispute deadline for the credit card company. No resolution. Free 76.90 for Payless scam rentals, smh.

You book a car and never receive any sort of confirmation so you have no idea if you actually have a reservation. You are getting concerned as a major event is causing scarcity of rental options thus you book with another company (at a higher rate). You can't cancel without a confirmation # so you call and wait and wait and wait. Then you get the scammers on the phone and cancel... then you get an immediate email saying "You've successfully cancelled but we are charging you a $50 cancellation fee." Sort of a bait and switch. AMEX will refund this but my time has been wasted, etc. Disgusting - stay clear.

I recently rented a car from PAYLESS at the Austin, TX airport for 2 days. The reservation was through Hotwire.com and totaled $57.16. When I checked my account, they had debited me $295.67. I asked for a receipt, it showed billing me for every option for 6 days and a late fee. I had rented the car for 2 days, no option. The key here - there was no one at the rental car return at the office at 3:30pm on a Saturday afternoon to check the car in. We waited 20 mins, and could not stay - we had to catch our flight. I spoke with Payless "customer care", they filed a "ticket", which was not addressed for 5 days. And, when it was, I received an unprofessional email stating unless I could produce proof that I returned the car on time, they would not refund me.

Initiated the rental agreement online. Arrived at Payless rental center at McCarron airport, LV, Nev. The agent, Jaime and I discussed the rental particulars and all seemed to be in order. We declined any and all insurance coverages, as we normally do. No prepay for gas, but we did opt for the $3/day charge for vehicle upgrade. He, Jaime, stated it was a additional benefit from the airline, AA, that we used. We agreed to it. He was very, overly, polite throughout the process and upon returning the vehicle, I found out why. Before finalizing the contract, I had to initial the declines and acceptances. The biggest mistake I made was in trusting The agent to list, accurately, on the contract what we had agreed upon. I TOOK HIS WORD and believed he had transcribed all of my choices, accurately. HE DID NOT!

I rented a car from Expedia and got a great rate of $44 for two days. When I rented the car the guy at the counter tried to constantly sell me upgrades. I said point blank, "I do not want any upgrades." He had me sign the contract and then gave me the keys to a small car. When I looked later at the contract they had charged me an extra $40. They said that I requested an upgrade. I did not.

Three weeks after receiving confirmation from Payless Car Rental that they did overcharge me, they have finally refunded my money.

What an absolute joke of a company! Payless was the worst company I have ever dealt with in my entire life!!! The staff repeatedly told us lies so that they could get more money out of us! The staff was secretive and took advantage of us even after we verbally told them we didn't want certain things. I will make it my mission to make sure that this company pays for how they treated us. When you look online so many people have had the same experience with this company.

Wed, Sept 21 2016 8:04 pm. Why was I charged an additional 53.33 fee for my rental car? I have never been charged additional fees from the pre-pay amount. Wed, Sept 21 2016 8:12 pm. I asked at the rental car desk for an explanation but Thomas said, "Use your glasses on your face and read the receipt." I rented through AARP... they offer a free upgrade, free second driver (did not need) and 30% Savings. I pre-paid using my Discover Card.

Payless Car Rental Sky harbor Airport Phoenix. At car return, no one available and when someone came had to ask 3 people to find help. All sitting, ignoring customers. Was in hurry, got processed and failed to check detail. About 7 misc charges extra. $57 overcharge, one of which was for a "one way fee". I picked up at airport and returned to same. BEWARE, they definitely pad fees and hope you don't notice. This was 30% higher than quote. I'm still in process to resolve. Booked thru "Hotwire" originally. Another mistake!!!