Payless Car Rental Reviews

I rented a car on August 28, 2016 for a total of $329.00, $129.00 for the rental if the car and $200.00 for deposit. I was told by Payless that when I returned the car, and everything was ok with the car a full tank of gas, my refund would be returned from 3-5 business days. I returned the car on September 3rd got a printout full tank of gas everything perfect.

In Branson, MO my husband and I rented a car. My Travelocity paperwork said, "The total price includes ALL MANDATORY TAXES AND FEES." The agent shows me a receipt for $56 more than my Travelocity paperwork. I questioned it about 4 times as to why it was that much more? The agent said "the fuel is automatically put on the car. When you bring it back full again, we will refund the amount." Since my total amount of taxes on $80 was 57% ($46 of taxes), I wasn't surprised that a $22 fuel charge would be $34 more because, I thought letting them pay for the gas was another fee. He assured me, "This happens all the time. People think they are being overcharged but the credit comes later."

Unfortunately I rented the least expensive vehicle I could find for a recent vacation to Colorado. You get what you pay for. All the rental car companies I checked were incredibly expensive; I took that to be location and the timing of our vacation. So be it. When we checked in we let ourselves be talked into a bigger vehicle for very little increase. That was fortunate; we appreciated what we had when we were driving in the mountains. Unfortunately we didn't check our bill close enough when we returned. I'm still trying to find out what Estimated Optional Service Charges are - certainly nothing we were aware of. Their website is down for reconstruction, I can't get anyone on the phone. The other fees might be blamed on the state. I'm still checking. Our total bill was 52% OVER what was quoted when I rented.

I have called PAYLESS repeatedly. The customer service is awful. I was overcharged for a car rental and no employee not even a supervisor can tell me why. I keep getting repeat letters for a bill and no explanation except for the fact that I disputed the charge with my credit card company. I disputed the overcharge. I have spoken with supervisors and reps but have gotten no resolution. Legal action should be taken against the company for erroneously over billing consumers.

I have now rented a car from Payless on two different occasions in two different states. The gentleman at the first location attempted to pressure me into adding the optional coverage and I declined. Upon returning the car, I noticed a charge for roadside service and went back to the counter to dispute. The same gentleman told me it was a standard charge for Payless. The second time I made sure to decline all services again and was asked to initial the specific sections (I now realize the first gentleman did not do this). As I was not handed a receipt, I requested one directly from Payless and there again was roadside service - and it was under "Optional" services.

I recently went through priceline.com and chose this company, giving the smaller guy a chance, and I should have known better. The deal was supposed to be $28 a day. Cool. It was comparable to enterprise or a few other companies but a bit cheaper. Had I known that there was an extra $21 a day charge under "Loss Damage Waiver." What does that even mean?? I didn't lose the car, it was not damaged, therefore what am I paying for??

When I returned a car to Sacramento Airport, there was only one person working to check in cars and she asked for the keys and waved me on because she was too busy with another customer. So that is what I did, a week later I got the bill on my credit card, it was 106.00 more than what they had quoted me. I emailed and was told it was a gas charge. I wrote back and told them the tank was full and I was waved on by the girl at the counter who was fighting with another customer at the time. I was never given a receipt at this time. I told them that I was calling my credit card company and disputing the charges. Well they lied to my credit card company and said the tank was empty. As a result I was charged the amount.

When returning car to Logan Airport, there are no check in personal, only a sign stating to leave keys in car. So that is what I did, a week later I got the bill on my credit card, it was 150.00 more than what they had quoted me. I called them and was told I returned the car on empty, I NEVER return a rented car empty, I informed the rep that I had filled the car less than 5 miles from airport, she then told me she would have to speak with her manager. At this point I told her I was calling my credit card company and disputing the charges, she took my number and said a rep would be calling me. I then called Capital One who are starting an investigation, they paid the amount I was quoted, but withheld the overcharge.

My family planned a last min trip to see family and reserved a car though Southwest. Payless was cheapest. Our original cost was 100.1 with tax. We set aside two car seats but they did not tell us how much car seats would be. So we left behind our car seats. BIG MISTAKE!! We got to AZ with no car seats. Shuttled to the car rentals. Stood in a long, godawful line. Only to be told car seats for two are 30.00 a day! WHAT? OMG, thank for the heads up. But the guy nicely said he would upgrade us for 30.00 a day and toss in the car seats. SWEET we thought. Were told we need to run our credit card for 251.53 (just in because we did not put gas and all the gazz in there). Went on our merry way.

Booked the car thru rentalcars.com. Was given 119.22 total for reservation including GPS device. When car was returned amount charged was over $320. Was charged for insurance coverage that was not discussed to accept or decline. There seems to be no remedy, they have a useless ticketing system for issues, that gives pre-canned responses, we can't even get a copy of the receipt. Plan to dispute with credit card company. Be very careful renting from Payless. You will end up paying more!

Please be careful when you initial anything with this company, because when you have a complaint they will use this against you. They will not try to work with you. We should all file a class action suit against this company.

On July 11, 2016, I picked up a rental vehicle at Payless Auto Rental in Denver. This vehicle was PRE-PAID by a third party's credit card (in the name of Julie **, our hostess for our trip). In order to get the vehicle, I was asked to provide the last four numbers of Ms. **'s credit card, which, of course, I did not have, so I called her from the rental counter for these required numbers, which she provided in a return call. The agent was then able to process the rental, but did ask me to show MY credit card for a "deposit," to cover any added incidental charges, I assumed. I accepted the vehicle for the 5-day period of our trip, returning it to Payless on Friday, July 15, 2016.

I have just been closed out on a dispute regarding RSP charges. We declined all services but employee (Yolanda) erroneously put on the billing agreement that we agreed to it. Why would we agree to RSP if we have AAA?! I argued with customer service and after 2 responses back and forth with them, they closed the case and I have no other resource but to warn others about them. They have NO customer service and they will not listen to any of your arguments nor deal with the source of the problem which was their employee's error. Rent from a reputable company even if cost a little more. It's not worth the anxiety involved if you have a problem.

We received notice of 250.00 charge for smoke odor to our rental vehicle through Payless Car Rental 7/8/16 and charges incurred on our credit card 7/10/16. We don't smoke and no one in or around the car smoked! THEY BLATANTLY LIED! We contacted Payless customer service, they hung up on us, called back and said that we would receive an email in reference to our dispute. Three days later, no email. Called again, again was told to wait for email. 8/20/16 submitted online complaint. Today 9/2/16 received email stating that basically we have no recourse! Payless Car Rental is committing fraudulent charges to innocent customers.

I reserved my car through AARP. I told the agent at Payless counter in Dallas I was a AAA member so I didn't want insurance. He did not add insurance but did add roadside assistance. Clearly AAA covers roadside assistance. I was in a hurry and had just spent all day in an airport and on a plane so I did not read closely. I was also not given a copy of the contract agreement that he had me initial. In the end they added $5.99 per day for the roadside assistance. I would like to see AARP remove Payless from their site and have told them so. I wish I would have checked the internet BEFORE renting a car from this company. I found OVER 700 complaints. Let's get this out to social media and put these crooks out of business. NEVER AGAIN!

I rented a car from pay-MORE thru carrentals.com. I use the website often and have never paid a dime more from their quote. Well, I walked into the payless counter in Tampa, FL after my trip and when finalizing my transaction I was offered road service which I declined but was then told by the counter person that road assistance was mandatory and when I challenged her she told me that it was not a choice on my part and that I should have read the fine print of my agreement from carrentals.com! I walked away and at the end of my trip I called their HQ and voiced my complaint... They took some info from me, including email and told me that they would get back to me and agreed with me that the charge was not mandatory and only optional... To this day, I have not heard from anyone from PayMORE! Do not use these people. There are plenty of reputable rental companies off the airport. Rental date was Aug 10th 2016.

The insurance agent has not contacted me and I left Puerto Rico 3 weeks ago. I was charged $500 for what is originally their fault. Never rent from these people. They will just try to screw you over as much as possible. Use a real car rental place. Please, save yourself the stress. The car was dirty and falling apart when we got it.

Don't use them. It is a Shame they are on the Southwest Airlines website for Car Rental. That is where I found them. The car was okay for the value, but when my tire lost air on my trip and no roadside assistance was offer when I called the 800 # a very nice fellow changed the tire for me. God bless him. So I drove till the next big city and called again. They told me to go the the Avis booth at the Sonoma Airport to exchange car. The guys there laughed at me. So I found a Motel room for the night since it was Sunday and had to buy a tire the next day myself so I could continue on my trip. I was traveling with my 92 year old mom and we made the best of it but they will NOT DO ROADSIDE ASSISTANCE AND WILL NOT REIMBURSE ME FOR THE TIRE. Jarrod ** is Manager. Never called me BACK.

The worst ever experience. I would not recommend that anyone ever rent a car from this carrier. Don't even recommend your enemy. They lie. They scheme. They are very deceitful. I had to contact my bank direct to resolve the problem. Not only did they bill me twice for 1 car, they padded the bill with insurance that I specifically told them that I did not need or want. They billed it anyway. The car was only supposed to be $19.96/day. I only had the car for 4 days.

I've rented cars all over the world and this experience was the worst. The first car was given to us with extremely unsafe tires that I didn't find until driving over 1.5 hours on (see photos). If they aren't looking at tires, they aren't looking at anything between renters. Further evidence that NOBODY looked at the car before renting it to us was the empty pre-rolled joint tube on the passenger floor. To top the experience off, we brought the car back full and was charged for a tank of gas. Customer service wasn't helpful, just more aggravation.

Nobody should use this company ever. I am 6.5 months pregnant, was in for a funeral, and walked in at 11:02 PM with a reservation for 11 PM, and was told, "We close at 11." The system was completely shut down and nothing could be done. Andrew who was working refused to honor my reservation which I had on my phone in an email confirmation and he also had printed out on his schedule. He blatantly refused to phone anyone higher up to try and rectify this situation. Once he stated his answer, he ignored me and my questions/concerns. Horrible experience. The corporate office was equally unhelpful attempting to say the system shuts down automatically at 11 PM. When we asked if there were a long line at 11 PM would it shut down? They stated, no that was "different." Horrible place.

I clearly told the agent at the Payless counter in Seattle that I didn't want the insurance. He put it in anyway, and told me to initial the various spots, including telling me to initial that I was declining the coverage. I was in a hurry and didn't read closely. They added $84 to my bill at the end and lied to me about the complaint I filed. They said they videotape transactions and would review the tape to see what I had told the agent, but they never did that and failed to file my complaint with Payless. They are cheats and liars.

I reserved and paid for a car with Payless for Jan 29 through Feb 3 through Expedia. The Expedia total was $121.36 including taxes and fees. When my wife and I got to the Payless counter near the airport we were informed that we needed to put a $200 deposit down. I didn't like the surprise, but I authorized it because I didn't have many options at that point.

In July, 2016, I reserved a car at the Albuquerque NM airport. My flight arrived on time, and I went directly to the Payless desk. My travel companion and I were told that there were no cars at the moment because the guy who cleans the cars didn't come in. I would have thought that a problem such as that would have been handled by 3:00 PM, but clearly it was not. Once a car came on the lot, the paperwork was begun, but we waited a total of an hour past the time requested. Once we got into the car, the GPS unit we were given turned out to be faulty which cost us another half hour. So, an hour and a half after we arrived to pick up a car reserved well in advance, we got out into rush hour traffic to drive the 2 1/2 hours to our final destination.

WOW! All these negative reviews and these are the people that take the time to write. This outfit should be put out of business and Avis/Budget Group who owns it should be ashamed. I like what looks like half the world was deceived and defrauded just this week. Agent deceptively added "Loss Damage Waiver Insurance" for $25.99 a day. I rent two cars to get my girls back to school in AZ. Quoted $14.95 a day and had one care 5 days and 1 car 6 days. What did I end up paying you ask? $459.52 for one compact vehicle and $569 for another.

Received an email receipt stating my total would be $278.20 and I was actually charged $676.15. After calling customer support, not only was I unable to understand anyone, but they were unable to transfer me to a manager or anyone else that could help me. I was charged an outrageous $589.98 in "taxable fees." This company is the definition of a scam and awful customer service. I would receive better customer service from a brick wall. With all of these customer reviews, Payless will soon get what they deserve!

Do not click on pay now and save and keep reservation without them giving you the Full cost including All extra fees and taxes. You must have this before 48 hours are up or you will be stuck paying for a car whose price may jump up to $100. 00 over the quoted price. Even so they may still charge you $50.00 if you cancel. They claimed that I made modifications to original rental contract which was far from the truth. Extremely dissatisfied with this company.

Fraudulently added a ton of options at drop off at the Phoenix Airport location. You don't sign a receipt and then fold your copy in an envelope. Added $400 in options and fees to my week long rental.

Payless car rental (in Denver Airport) was in our opinion a rip off center of the highest magnitude. Our ~320 $ bill was inflated to ~500$ as we attempted to return our car. The bill included a price for XM Radio addition, which we NEVER asked for, for gas even though we brought a full tank and some some miscellaneous items that showed up on the receipt that the manager was unable to explain.

I had a horrible experience with Payless in Seattle similar to other reviews. The staff there was deceptive to the point of actual lies. They talked me into an upgrade, I really didn't want just because they couldn't guarantee the car size that I had reserved and I was concerned about having three adults occasionally in the back seat of a car. When I saw the upgrade they gave me I was hesitant to take it because it was an enormous gas guzzling SUV. I communicated that to the staff and they assured me if I didn't like it, I could return it. No problem. After driving it out of the lot with things lighting up on the dashboard and buzzing, I returned it immediately. When I asked the staff there what I needed to do to get my economy car, they told me to just take this other car from the lt. They said it was the only one available. I asked if I needed to change my contract, they said no it would be automatically changed upon my return. Well, all of this was a lie.

On 1/23/2016 I booked a car rental reservation for a Midsize car with Payless Car Rental agent located in Tampa Florida. The booking was done through the Expedia website. The price as listed on the website and the rental confirmation was a base price of $135.28 and taxes & fees of $81.22 for a grand total of $201.21. That is the price I agreed upon and that is what I expected to pay.

This has to be the worse rental car company. My daughter rented a car in San Diego and they forced her to purchase the daily collision coverage (about $30 a day). As we ALL know almost every charge card allows you to waive the collision insurance fees because the card covers collision is you use it to pay for the rental. They did not accept that without proof. Proof?!? Sure, everyone carries their credit card terms & conditions coverage in their pocket.

I rented an intermediate car (Corolla) on paylesscar.com three days before my trip to Seattle. Upon getting to the counter at Payless I was told they did not have that class of car but they had a compact for the same price. I refused since I was traveling with four adults. Then he said he would only charge me 75.00 for the rental for three days on an upgrade for not having the car I ordered. Contract I signed and initialed I looked at while going down to the car and it had a Chev Malibu with the same price as the intermediate car. When I returned car three days later I handed over the contract and the return agent gave me a receipt with an additional $130.00 charge on it.

We rented a car from Payless Car Rental at the Tampa airport location. The female employee asked us about our insurance and we gave her the name of our carrier. She also asked us if we wanted to upgrade to another vehicle which would be an additional $3.00 per day, we said no. She then placed several "X"'s on the paper said "initial all "X"'s and sign on bottom". When we returned the car the check-in guy kept our copy of the contract. We were charged an optional service fee of $20.00 (not much compared to what I'm reading about here) but we were never asked if we wanted it.

While I typically prefer to send out compliments rather than complaints, my experience with Payless (my first and last) was so abominable I've made an exception. When travelers walk through the doors of any car rental office they have typically spent many, many hours slogging through commuter traffic, baggage check, TSA lines and airport queues so by the time they make it to your car rental office they are exhausted both physically and mentally.

I rented a payless. Was not told that unlike all other rental cars that one ways are not allowed. Returned car to airport in MD to learn that payless in MD and in many places is not actually Payless - they are disconnected franchises and won't take back payless cars. Budget who owns payless took the car. Did not close record. Meaning I could not rent at budget on next trip. Call MD Payless and budget and told - "we don't know where the car is. YOU Have to find a way back to MD and walk around the lot to find it and drive it back to NJ. And we can't tell you the license number to even look for the car."

I rented a car from Payless Car Rental at SeaTac Airport because SouthWest Airlines gave me miles for the rental. I flew from Atlanta to bury my husband. I specifically declined their insurance because I have good insurance myself. The day after I returned the car, I discovered that they had charged my $25 a day for the insurance - the car was only $22 a day. So, I was charged more for the insurance than for the car. It is nearly impossible to contact their customer care department. They told me by email that I must have requested the insurance since I was charged for it, and have no intention of reimbursing me the $250 for the 10 days I had the car.

On 7/7/16 I prepaid for a rental car online for a discounted rate on a full size rental car. My husband is 100% disabled veteran and we needed a larger vehicle for him and wheelchair to a close by destination. We arrived at the airport at Memphis, Tenn 7/21/16 (weeks later) to be greeted at the Payless Car Rental Counter by an extremely rude and obnoxious ticket counter agent. He told me he didn't have any standard size cars. All he had left was 2 economy size cars. I told him I had paid weeks ago to reserve the full size car and could he explain what had happened.

Beware****Beware of Deceptive Practices. Do not trust Payless Car Rental. Recently rented from Payless Dallas, TX airport. Rented the car for 4 days and returned the car early after 2 days. For the 4 day rental the cost was 79.39. After the rep processed my return my receipt reflected a charge of $557.43. I was never told of a penalty for early return. The agreement states you "May" be charged a higher amount. The agreement does not indicate a customer will be charged 7 times the rate. A full size vehicle does not rent for $199.99 per day at regular rate. No reputable car rental company would do that. I have been trying for 4 days to resolve this issue. You will get the run around with Customer Care. They told me to call the Dallas location. The phone is never answered.

I rented a Payless compact at Sacramento, CA. airport because of their low rates. I drove it 312 miles in 3 days. I filled the tank in Chico, CA, then I topped it off at an AMPM about 1/4 mile from the rental kiosk. When I returned the keys the employee barely looked up, took the keys, then went back to an argument she was having with a co-worker, so I left. When I received my Visa bill there was an extra charge of $99 for a Fuel Charge.

Crocks and Rip Offs ( San Diego Airport). I recently rented a car from them. Once I got there I got charged over $500 for a rental for one week. They added insurance that I did not ask for and the $250 deposit. I have yet received a credit back for it. It's been a week, so it should be back on my bank as a credit. This has put a huge burden on me and every time I call I get a VM not a real person to understand why the security deposit is still not showing up. This has been a nightmare for me. A car that cost $119 a week to rent ended up costing me over $500. It's unbelievable. I just want my security deposit back, I already got scammed for additional charges for insurance that I did not ask for but they insisted I agreed to it when I signed the contract.

Had an employee fly from one state to another. He rented a Kia from them. The insurance was more than the car rental. The employee did not clearly understand what they were charging him. They had no Spanish speaking people at the desk. They charged him $746.87 for less than a week of a rental of a KIA. Highway robbery. Run from these people. They could not explain to him what they were charging him, but they sure took it out of his personal account and overdrew him. Shame on you! When he called they kept putting him off saying they did not have a supervisor there.

We chose Payless because the advertised rate was lower. When we got to the rental counter the employee had us initial a bunch of lines and said it was just policy and we needed to initial whether we used the particular service or not and it would be adjusted at the time we returned the vehicle. We were asked for the ID of those who would be driving, so my wife and I gave our ID. When we turned in the car we were charged $13.00 extra per day for an additional driver. They never mentioned an additional charge for drivers and other companies have not charged for that. Unfortunately we were trying to make our flight and didn't notice the discrepancies until we got to the airport. We could not reach a human and the mailbox was full. We could not find an email address for them either. If you don't like to be ripped off, don't rent with Payless! You won't pay less...

I booked a reservation on carrentals.com with Payless Car Rental. The amount quoted on my reservation was for $381.94. When I arrived at the Denver Airport the customer service agent pushed an upgrade for an additional $80 per week - I said no was happy with my reservation. Then the customer service agent asked me what airline I arrived on - it was Southwest, and again pushed for the upgrade but this time it was half the price or $40 for the week so I agreed. Received my bill for $487.63. Called up customer service and asked what the additional charges are for and she explained it was an additional $12 a day plus taxes!

The person at the counter was great, and that was about it. The first car had bad breaks (grinding) and steering was bad. I took that car back the next morning. They would not give me a car sitting in a parking spot. I was told by the rude person that if I wanted to get another car, then I would have to pay for the upgrade. Told her that wasn't happening, her response was, I would have to wait until they cleaned one in the car category in which I reserved and it would be about 20 minutes as it was being washed. Ok, no problem. YES it was a problem because on the drivers side in the back where the gas tank was, was smashed in. People around me could not even believe they brought that car out to be driven.

Payless Car Rental are CROOKS. I rented a car from them in Atlanta, GA at Hartsfield International Airport. They charged me 18.00 per day, 128.00 weekly, plus taxes and fees. I had the car for 13 days and let me remind you during the rental the car caught a flat tire. I call to let them know and who do I call to change it but I wasn't able to get in touch with Payless and it was 3:00 AM so I changed it myself. When I got back I called and told them what happen.

Rented a car on June 25 in Las Vegas. Booked it online for $119 for the week and when I returned it the bill was $442. I asked why, I was told it would be adjusted. Well after calling 7 times no one has helped me. All they do is quote their contract. They charged me for insurance (159.48) which I did not need and talked me into taking their gas service that cost me 29.89 for a quarter tank of gas. It was a Toyota Corolla. A quarter tank of gas is three gallons. I WILL NEVER RENT FROM THEM AGAIN.

Same as others here -- the $50 cancellation penalty when it was their mistake. On 7/23/16, I made a reservation online for 8/10/16 (17 days in advance) and pre-paid with my debit card. There was nothing on that payment page to indicate that my debit card might be refused at pickup time based on a "credit check". Mind you, I wasn't applying for credit; I had ALREADY paid. (There was a link to Other Terms and Conditions, but there was NO information on the payment page itself.) AFTER I pre-paid, that was the first time that the information was presented that my debit card might be refused at pick-up time. Obviously, that wouldn't be acceptable from a customer point of view -- the plane would land, I'd go to pick up the car, and it would be only then that I would find out they wouldn't let me.

I rented a car for one month for a work assignment. I had a family emergency so I had to return the car two weeks early. When I returned the car the agent told me they would credit my credit card. I PREPAID for the car for the month, which I will never recommend. I have been working on this credit for over one month, and still see no refund. I contacted my credit card company, the corporate office, manager of the rental location. Filed a complaint with the Payless corporate office. I even got a receipt that the credit is due. The customer service department sent me an e-mail and said I will not get a refund. I sent them many messages that it was unfair and they were stealing money from me for a service I never received. Please BE AWARE OF this business!!!

I reserved a car in Portland, OR. I had to cancel the reservation due to a flight cancellation (mine was one of 400 that day). My entire fee was forfeited even though the Payless website said they were sold out and obviously were able to rent that car to someone else. I've rented from almost every car rental company, and I would not hesitate to rent from any of them again -- except Payless. There are good options out there. You should find one when you need to rent a car.

I just had the worst experience in my life. I am a graduate student in US, therefore, I have an international driving license. I wanted to rent a car for a day and I choose Payless because they had "good deals". However, on the process of booking the car, there were no clear explanation that “If you have an international driving license and you don't have a credit card, you cannot rent their cars.”

When I returned my rental the clerk at the desk did not give me a final receipt and told me the receipt that I had was the final cost. I received my credit card statement to find that they had added additional charges. I called customer care and they did not investigate my complaint. Instead they are refusing to refund 38.87 to my credit card.

I had a reservation with a confirmation number at a set price. When I arrived the agent Eric (DFW) tried to charge me for road side service. I tried to decline it, but he said that it was mandatory. I immediately called Payless toll free, and they explained to Eric that he was not to add it on. Outrageous! Furthermore after driving the car about 15 miles I realized that the front end was shaking badly. So I returned it the next day. I had to wait over an hour until a new full size one came in. Also outrageous! Don't rent from these bums.

I rented a car in Montreal, Canada last year. I had a similar experience to the others writing reviews: filthy car, terrible service, damaged car, etc. I feel lucky that I was not charged for insurance I didn't want and some of the other fees others have been charged. However, Payless charged my card out of the blue 8 months later for almost $500. I received no notice of the charge and had no idea what it was for.

I booked a car online using car rental.com. The price of my economy car was 50.00/day. When I went out to get into the car they had given me, it had a flat tire. As I was walking back into the office to get another car, I realized that my paperwork had me in a car that was 148.00/day! I told the agent that not only did I need a different car but that I also need the price adjusted to what I had booked it at.

This was the worse experience that I have had with a car rental company. The vehicle was damaged, they lied about extending my agreement, lured me to their facility only to take the car away and leave me stranded. Manager response was "I don't know who told you that (extending my agreement) but we do not have any other cars." His response to the vehicle with no brakes was an exchange but with the condition that I bring the car back before 7:30pm or I would be charged 200.00 per day. Mind you to get this point it took 45 min or so and time was running out. They refused to give me a ride to my hotel and hoodwinked me to bring the car before time ended only to threaten me with more charges for taking back the vehicle.

I rented the car thru Orbitz. I arrived at Hobby Airport. I waited at least 30 minutes before I was picked up by the Payless van. When I arrived at the rental office I was given a car that the windshield was spotty and had black smear on it, was hard to see thru it. Then I was told to return it to Bush Airport, but what I wasn't told was that Bush was 30 miles away and there was no shuttle service to take me back to Hobby. And I would have to catch a cab back to Hobby and that was $53.00 that I really could not afford being a senior citizen on a fixed income. Will never rent from Payless again or recommend them.

Their customer service is really bad. They even charge $50 for online cancellation 2 weeks away from reservation day. Terrible!!

I had very much trouble with this company. I rented the car through Hotwire. When I got to Payless it took a long time, the desk person prompted me where to sign. I explained to him that I wanted the Hotwire rate of $162. He informed me that that's what I was getting when in fact the final bill turned out to be $218. The other huge mistake was that on my contract the attendant had put down that I drove this car for 11000 miles when in fact it should have been 500 miles. It makes me think that someone else could have drove the car after I left and blamed it on me. I am trying to get this corrected and a refund but of course I am getting nowhere. I think I'll go with another company next time thank you.

They gave me a car with no gas, had to quickly ran to a gas station before it stops. The worse customer service I have ever experience. I wish I had read the reviews before rented from them. They will charge for imaginary expense. I can not find the word to describe my experience with them. It was my first time rented from them and it is my last. I was very dissatisfied.

After decline the extra coverage a 19.98 fee was added on under the statement that says I accept or decline coverage. I was told to follow up with the manager who never returned my call. I noted 2 other customers having problems with their fees in front of me. I should have noted and walked away. This company in Tampa has been dishonest.

I reserved a car, prepaid online and when I arrived was treated like crap because I arrived with a card they didn't accept. The service rep said, "We will take any payment online." I said, "Fine, there are other rental agencies here that will take my business." When I asked for my refund, he couldn't help me. "Wait you can't help me?" "Nope, you have to call 800-payless." I said, "I am here in front of you, why do I have to call on the phone? Why can't you refund my money showing I never received a car that I paid for?" So... needless to say 3 days later, 4 phone calls later, still don't have my money back. Yes, I disputed. Go to Thrifty by the way. Walked right out of Payless, right into Thrifty with a nice rental. No drama and real customer service.

I rented a car from Payless in Maui. When signing for the car, the person at the counter questioned my insurance coverage in Maui. She informed me I could sign up for coverage, then call and cancel the next day when I double checked with my insurance company about coverage in Hawaii. She said I would only have to pay for the first day, if I cancelled. I called and cancelled the next day and was assured I would be refunded. When I returned the car, I was handed the bill and the insurance was still billed. I've tried disputing this and the response to my ticket is that I signed for coverage, so I have to pay it even though I cancelled the next day. My initial reservation was for $323; however, my bill was $729 because of the insurance. I definitely agree with the lawsuit. This company needs stopped.

Charging a customer $50 fee for canceling a reservation a month in half prior is insane. Things come up. I can see a last min cancellation but over a month? That's a lot of money. The customer service was bad they could not provide a location of their corp office or a 1(800) #. NEVER again will I EVER rent a car from them.

I rented thru AARP Expedia a vehicle from Payless Car Rental in Tampa 6/8/16 thru 6/13/16 to attend a friend's funeral. I have a complaint and billing issue regarding my recent experience with Payless Car Rentals in Tampa, FL. I traveled to Tampa to attend a friend's funeral. I arrived on 6/8/16 at approximately 4:00 pm to pick up my rental, had to wait approximately 45 minutes since there was only one individual working as the other one was on lunch and didn't come out of the back area until 4:45 pm to assist other customers that were also waiting as long or longer than myself.

Literally the worst experience ever. If you book a car rental online you should know that if you book it under anyone else's card you will not be able to rent that car in someone else's name. It is not clear nor was the customer service any help at all in reclaiming your funds. I was charged $360 when originally submitted the payment. Once at the pickup, I was charged another $420 to switch the name of the driver. The company as a whole is garbage. Will never use them ever again.

Rented a Payless Car at San Diego International Airport by using Hotwire. I ordered a full sized car and what was described as a "newer" Volkswagen. The car had 52,000 miles and was all banged up with bald tires. The car should simply not have been rented out in the condition it was in, especially the condition of the tires. These had to have been the original tires and were worn unevenly. I will never rent from Payless again given this lack of attention to maintenance and customer safety. We were going up and down the turnpike at 70 with a car full of people and could easily have had a blow-out. It is not a trustworthy and responsible company.

I reserved a rental car from this company for my trip to Orlando Florida many months in advance for a discounted rate. My quote for 2 weeks was 264.00. I arrived to Payless 2 hours after my scheduled appointment because my flight was delayed (we were delayed when in airplane due to weather so I was unable to call them to let them know). The owner of the business refused to honor my rate and preceded to tell me that he was currently booking cars for 91 dollars a day and that he was not going to honor the price I agreed to pay.

When I sent the complaint to their customer service through email it said I had a confirmation email waiting for me. Well there has been no email so far. All I can say is with what happened below, I don't see this as a business that will be around much longer, so why take a chance on giving them your money. This was a great way to start a week vacation with the family. We arrived at the Payless desk and waited in line 45 minutes. At that time a rep walked the line telling everyone that they did not have any cars left. When I told the rep that we had prepaid for the rental all he said was sorry and to go next door to Budget rentals and that they were honoring the confirmation that we made with Payless. So while upset that this could even happen we went next door to Budget thinking everything would work out.

Where do I begin with? Firstly, I had to wait for 15 minutes at the airport for the airport shuttle. My schedule pick up time was 7:30 PM, but since the shuttle did not arrive, I reached the place at 8:00 or so. Inside, the customer service representative was extremely annoying. Firstly, she asked me to wait for 10 mins to go check on the car, then she arrived with the car (An Elantra, for a midsize car that I had booked). I went inside the car only to find out that the car did not have fuel filled as per the meter. She requested someone to fill it up, but then he returned to say that the meter in the car is broken and might show full tank after we begin to drive.

Went to Romania to visit my family and I see that Payless Car Rental has really good fees that are similar to USA. Decided to rent a car for a month and when the day to return the car came, I had a surprise of my life!!! On the right side it was a fresh scratch. Nothing major and barely able to be seen. I believed it just happened while we had lunch prior to return the car (My luck!!) so I am asking the person that receives the car "How much does it cost to fix it" and his response is 400 Euros. This is just blowing my mind!!! The damage is less than 0% euros and I tell the individual that is just absurd. He makes couple calls and then returns with a new price of 250 euros. I can't accept this and try to make some sense of this ripoff. Meanwhile another person stops by and after he measures me head to toe goes back to the actual price of 400 euros and threatens me that it will keep the car deposit. This is an incredible story.

I rented a car with Payless in Las Vegas for 4 days. I should have read the reviews beforehand and I never would have done so. I, too, was charged for RSP (roadside service?) without my knowledge. As I look back at the rental agreement I see that it was included where I initialed. I didn't realize until my return. Instead of a rental fee of $140.00 it was $174.00. Not worth wasting my time with these shysters, but I will also never rent from them again. I've never had this experience with other rental companies.

I could not be more angry with this company! To start, we were supposed to pick up our rental car at midnight. I received 4 confirmation emails stating that the business was open 24 hours at the SLC airport terminal. When I arrived to pick up my rental, I was told by another company that the office was closed until 6am. I attempted to call their 1-800 number and received a recording that they were not open until 8am. As a result of not being able to pick up my car, I lost my hotel reservation, and we were forced to sleep on the floor in the airport until 6am.

We recently traveled to Tampa, Florida and rented a vehicle from Payless. We picked up the vehicle and was traveling down the freeway and realized the gas light was on. We immediately exited the freeway and realized that it was good we did because otherwise we would have probably ran out of gas on the Skyway Bridge. We immediately filled the tank with gas (and it was completely empty) and went back to Payless.

This Car Company will charge you almost double of what you pay for your car reservation when you asked them for a time adjustment for picking up the car, and their agent is so rude and very unprofessional.

I am a frequent traveler and 99% of the time travel with a co-worker. On 6/3 we traveled from LAX to RDU. I had a $10 a day reservation for two days with Payless. Long story short, the employee immediately offered an upgrade, at twice the cost, we refused. After a lot yap and hour later still no car. Employee stated our car wasn't ready but that we could've been our way if we took the upgrade that was sitting right there in front of us. We explained we did not need to upgrade as we were there for a one-day conference only an hour away from the airport. We only needed the car to get us to the conference and back to RDU. Then he started to harass us to take the prepaid full tank gas, which I never do. I declined it but he proceeded to explain that I would only be liable for the gas used and the rest would be refunded.

I rented a car from Payless at Sky Harbor Airport in Phoenix, Az. It is has been the worst rental car experience of my life. I purchased the prepaid insurance plan upfront to save money and time during my online reservation and booking; however when I went to pick up the car the reservation clerk added additional insurance that I did not want or request. A matter of fact the agent ask if I wanted the additional insurance and I declined, but he added it anyway at $25.95 a day totaling an additional $95.95.

I made an online reservation while in Tampa on 06/20/2016 for pick up from the airport and to return to Fort Lauderdale same day for about $50.00 on Orbitz website. First it took about an hour for their shuttle bus to pick us from the airport whilst other rental companies had made turnarounds. While we waiting another customer who got fed checked their reviews and stated they were the worst and looked for an alternative. We decided to be patient.

My wife and I rented a car through Expedia. The car was suppose to be a Chrysler 200 or similar. Basically a sedan. We were only given 1 car to rent. We dealt with the nastiest woman named Nancy. She said she had 1 vehicle and only 1 vehicle to rent. It was a Jeep Grand Cherokee. It was so scratched up, it was embarrassing. We told her we were going to our best friend's funeral and we wanted a sedan. Plus I don't drive SUVs. She said "Tough **. That is the car or leave." We asked to see if you could get us the car we wanted and refused.

I reserved a car to be picked up at the San Francisco Airport on June 26. I picked up my car at night after a six hour flight. The attendant asked for my wife's name even though she wasn't going to drive the car. I didn't notice until I reviewed my credit card bill, they added an additional fee of $75 to add my wife to the contract. I emailed the company with my complaint, but they never responded. They got me on this one, but they won't ever again.

I happened to stumble on to these reviews of Payless Car Rental. Sometime ago we went to Orlando with another couple. I had ordered a car prior to our arrival as we were arriving later in the evening. The amount was suppose to be a little over $200.00 and ended up being way over $400.00. We had a female agent who spoke with a very heavy accent and was hard to understand. She ran our credit card and said it was decline. I said that was impossible. She tried it twice more which then locked our account because the company thought someone was trying an illegal purchase. We were there over two hours trying to get a car. Finally we got the car by going through our checking, but still had to pay twice what was quoted. They give us the keys and said press the button and it will light up the car. The car was filthy inside and out and the license was going to expire in two days! Now really upset all four of us and tired!

I rented a car from Payless in Tampa, Florida, at the end of March. I typically rent about 25 cars a year and have been doing so for 25 years, and I can say that this was hands down the worst experience I have ever had. I waited in line for an hour when I arrived at the rental agency. Though the line stretched outside there was only 1 person at times and 2 at the most who were helping customers while it was obvious several others were milling around. When it finally was my turn, the agent was trying to talk to two people at once. I declined all options that he asked, and he just shoved the contract at me and told me to sign it. I had a reservation from Priceline, and with so many people yelling and complaining, I just took the contract and walked out.

We reserved a car in San Jose. Every part of the experience was negative. The agent would not allow me to get the car an hour early unless I paid $10 more per day for the full 2.5 weeks we had for the car. I called the company and tried to get my reservation changed, and the rep over the phone told me no as well. I offer to pay more money for the extra hour, but $160 didn't seem fair.

I booked a car rental through Travelocity for the Newark, NJ airport branch of Payless. I arrived after my flight from Arizona and went to the counter... I was 1. told they were out of the car I had booked and that 2. they needed my car insurance information from my Arizona carrier if I wanted to pass on the extra insurances. This was the first time in 30 years I had received that notification.

I reserved a car from Payless - Las Vegas through Expedia. The total charges were estimated at $44 for two days. When I picked-up the car, I noticed the total was $103.36, so I complained to my attendant (Allen) who blamed Expedia for the additional roadside coverage. He removed the extra coverage, but the total was still listed as $87.79. He said I would be charged for a full tank of gas but if I showed my gas receipt upon return, the $39.01 in gas charges would be refunded to my card. I bought $8 in gas, returned the car with a full tank, showed the attendant upon return, and left the car. I have been billed the entire $87.79, even though I have a receipt saying the car was returned full. I have left a message with Payless and called another number (in accounting) that will not accept voice mail messages. How convenient. I will NEVER use a Payless Car Rental company again.

Joe at Tampa Payless Location on Westshore Blvd - He committed fraud 3 times while assisting my reservation. He added services I declined. After he printed out the contract for me to sign I saw the optional services accepted even though I declined. He said they are mandatory Payless services then showed me previous contract where their services were added (I'm sure illegally!). Absolutely ridiculous. I am calling the police and hope he gets charged with theft/fraud, as this type of activity is illegal. Joe at the Tampa Payless location on Westshore Blvd is stealing from customers time and time again. I would like to see his mugshot online as he is a criminal.

Payless Car Rental has overdraft my account for 250.00 for a rental car and no one is able to contact me regarding this overdraft. I have sent bank statements of the overdraft account via their website and no one will contact me from the corporate office. Do not rent from this company because if you get charged too much for the rental you will not get any cooperation from the office you have rented from. They will tell you "Go online to make a complaint." You will only be able to communicate any disputes via web online. You will not be able to speak with anyone regarding your refund live. If you call the 1 800 number they will tell you that they communicate any mishaps or refund via email only. The company will not talk to you over the phone unless it concerns further reservations.

I would like to say after further contact with Payless, Mr. ** of Payless was wonderful to deal with and did correct most of the issues I had. I still am dissatisfied with my experience in Costa Rica but I was able to get a decent resolution. I now have cautious hope going forward with Payless. I will give them another chance.

I wish I had seen some of the other reviews before renting from Payless Car Rental - at least then I would have been forewarned! I rented a car for a weekend in Indianapolis. When asked about optional products and services, I declined all. I received the contract and saw "declined" written next to a number of options and in very small print. Underneath "declined" it said 1 RSP 5.99/DY 41.93/WK... written in such a way on the contract as to be almost impossible to realize you were accepting an option (not in line with the other options - doesn't say accepted, etc. and it doesn't say "accepted". Just doesn't say anything). The smug self-righteous manager told me I signed it, I had to pay for it. Next time I should take the time to read the fine print.

I cannot believe a company like this is allowed to operate. Rented a car for 8 weeks at 110$ week. On return they said it was 1169.00 when they swiped our card. We were not given a chance to authorize the charge and were handed a receipt for 2069$!!! Thankfully they also tried charging my card on file 3 other separate amounts which shows their intent which is proving our case! Then like everyone else on here they smirked and said "Nothing else I can do." There's no customer service number. I filed a fraud report with bank and am still thinking I need to call the police. Scroll around and look what they are doing to people. Now because we got the money back Avis/Budget/Payless sent a letter saying we are banned from renting. I find it hard to believe the others would associate with this company. I have never been treated like this and did not know such places existed.

I would give them zero stars if I could. This was the worst car rental experience ever. I rented in Orlando & thought I was picking up at the airport. Not so. We had to be shuttled offsite and we stood in line for more than 20 minutes to get a piece of junk car. Was Lied to about taking insurance and then was overcharged. Now they do not want to make good on the overcharges. Terrible, terrible, terrible customer service. I urge everyone to stay away from this company. Do yourself a favor and pay a little more and go with a more reputable company.

We used Payless Car Rental by Tampa airport in early May 2016. We had to wait quite a while for a shuttle to take us to their office. The line was very long at the office and I noticed several people in front of me were leaving angry after they left the counter. One man was complaining because they would not honor the Expedia price. The Payless salesman told the customer the price on his confirmation sheet was not guaranteed because Expedia is a third party vendor. They added an additional $15 per day for a total of 5 days. We could hear the entire conversation because the customer was shouting by this point.

I prepaid for a full tank of gas which was to be refunded when I returned my car. The rental receipt indicates that it was returned FULL, however I was still charged. I opened a dispute and they will not accept that as proof - they are requiring a physical gas receipt from the pump. The nature of this fraud & deception has enraged me. I have disputed the charge with my credit card company but have also gone further.

Vehicle was not clean. Person marked down on full gas tank and left gas cap open. After complain manager response was "You sign the documents that tank was full so we are not responsible". Will never rent a vehicle from this place or company.

I rented a vehicle with Payless at O'Hare Airport in Chicago and would like to warn you - don't waste your time. First, the bus that picks you up takes a good amount of time. Second, the rental site is a good distance from the airport. However the biggest reason you should not rent from Payless is service. First, you get to their site and they could care less that you are there - with no one directing you as to what to do. In addition, they are ripoff artist. The attendant stated before renting the vehicle "If you are not going to heavily use tolls just pay them and do not rent the automatic toll payer in the vehicle at $3 plus a day." A month goes by after returning the vehicle and I notice a charge on my credit card - it's for tolls. I contact Payless. Payless is saying I missed a toll, but cannot provide me any proof and I would have to call the State toll administration to get any answers. STAY AWAY FROM THIS PLACE.

I was quoted one price, but when I picked up my car, I was charged something else. When I pointed that out, agent told me that their computer was down so he wrote corrected amount on my receipt. When I took car back, I was charged almost $100 more. When I contacted their customer service, I was told everything from my travel agent messed it up, and finally, I allowed someone else to drive car. They actually told me that someone saw someone else driving my car. Never happened. People need to stay clear of this company. Bad news!

DO NOT RENT A CAR FROM THIS COMPANY! Tampa Florida location - Be prepared to wait 30 to 60 minutes for the van to pick you up and be prepared for car return to take an hour or more. I rented a car on April 28 from the Tampa airport location. I told the agent multiple times not to add any additional services. He assured me that all the additional services would fall off my bill when I returned the car. Yes, I should have better reviewed the contract but the agent was rushing me because the line of people was so long.

I booked reservations though a SouthWest airlines agent for a total of 15 days with Payless Rent A Car. I was quoted $938.00 with taxes and fees. When I arrived in Florida, at the Ft. Lauderdale Airport to pick up the rental, I was feeling uncomfortable and rushed. The desk person was talking quickly and shuffling papers around while talking to me as almost if was a distraction. They had asked me if I wanted to purchase additional insurance, I stated, "No, thank you! I have my own full coverage". They said, "Okay! then just sign here and here and initial here." I left with the car.

I was told by the agent NOT to fill the gas tank, as their prices were lower than local gas prices. My $81 car rental cost me $400. Repeated attempts to state my case were ignored by Payless. They will not even hear my complaint. I have reported them to every agency (Chamber of Commerce, Better Business Bureau, etc) and I urge everyone else who has been scammed by this company to do the same.

My wife was visiting Austin and I arranged for her to pick up a car from Payless. Seemed like a good price for the car. When she arrived, she asked about the tolls and how they would be charged, and also discussed insurance and fuel charge which she declined. She returned the car a week later, full of gas, but had to drop off unattended since her flight was at 6:00am. We were surprised a week later when the charge was posted $113 higher than our quote. We could not find a way to call, so we logged a "ticket" on their website asking what the charges were. They responded with fuel service option, roadside service, and xm radio. We wrote back that we had declined the fuel service option and returned the car full, and had never discussed RSP and XM radio. They responded we had signed for it and it was a legit charge, even if we did not use.

I reserved the rental using Priceline and was quoted $27.06 for a one day rental. When I later receive my receipt from Payless I was charged $69.03. They added on various miscellaneous charges that could not be explained. Customer service wasn't much help in rectifying this situation either. Do NOT waste your time or money renting for Payless Rental Cars.

Picked up the car at Houston Hobby airport. When I called for van the agent was not pleased that it was 10:40 PM and the office was apparently closing at 11:00 (Every car rental place I have been to if you have a reservation they will at least wait until the plane has arrived). Regardless I got to the car at 10:50 PM and had the key prior to 11:00 but when I got to the car I found the car at 1/2 a tank. The agent had already left so I could not bring up this matter and instead went to my hotel and called into Payless the next morning to notify them that the tank was only 1/2 full at pick up. The agent stated that this would not be a problem and to just let the agent know at return.

They scammed me out of money for no reason. I thought that booking a reservation would help me save money, however, they told me I did not have enough money for the deposit when I got there. When my card declined I was told that the transaction would be cancelled and the reservation fee I had paid would be refunded to my card. I was told a no further action had to be taken.

May 3, 2016 I rented a vehicle from Payless Car Rental at the Austin airport. The sales associate lied to me during the rental process and lured me into signing for items that I verbally declined. One item I was charged for she did not even bring to my attention (Road Side service). Throughout the process she asked if wanted additional insurance and if I wanted to have gas service option. I verbally declined both. The next step she had me initial yellow highlighted areas which she verbally stated to me - "By signing here you are declining additional insurance. By initialing here you are declining gas services and will bring the car back with a full tank." I verbally agreed to those statements and initialed. Once I returned the car (with a full tank of gas) my receipt showed 2 items I did not agree to. One being RSP (Road Side Protection) for $29.95 and the second was Gas SVC (they would fill up the tank) for $25.63.

I rented with Payless rental cars on May 5th and returned the car on May 9th. My husband and I picked up the car from the Las Vegas airport at around 12 noon. First we were told that there was a problem with our card and we stood there for around 40-45 mins in which two different supervisors came over to assist the rep who was assisting us. They scanned and scanned our card. The rep says he will try to get our deposit down some because we were using a debit card. He said the deposit is usually 450. Our original amount for the 4 day rental that we reserved two months prior through rental cars.com was only 121.26. Plus a deposit which the rep said he "got it down" to 250, so a total of 371.26. We declined all other fees and we also returned the car with a full tank of gas. The 250.00 was a deposit is what we were told.

We rented a car from Priceline.com for a full-size car to be picked up at 5:00 pm at the Chicago O'hare airport. The flight coming into Chicago was delayed. I would not be able to get to the Payless Car Rental till after 8:00 pm. This is totally out of my control. My spouse was aware of the delay. We contacted Payless Car Rental to tell them about the flight delay and that we would be in after 8:00 instead of 5:00. they told me I had to contact Priceline for any changes. I called Priceline. They could not change the pickup time without cancelling the agreement. They told me to call Payless and talk to them. I called back and forth between them both and neither could change the time without cancelling the current contract and picking a new car. Payless has a 2 hour window for picking up the car.

Several days ago, we received notification from a company called Sedwick, reputedly an "agent" of Payless Car Rental. Their contention was that the car had sustained $400.58 in damage during the time we had the vehicle. This is a false claim. We did not damage the vehicle. Our initial thought was that the letter we received was just another scam. Additional information includes 1. We heard nothing from Payless for nearly two months after we returned the car. 2. Payless did not have a check-in attendant when we returned the car for an early flight.

The car I rented from Jacksonville, FL Payless at the airport had a broken transmission, misaligned headlights and heavy staining on all seats. When I called the 800 # they told me I had to call the location where I rented it. They gave me the # and bus. hours. I called them several times and left messages. No one returned my calls. I had wanted to know if I could return the car to a suburban location instead of the airport but since no one returned my calls, I kept the car until the term was up. I had to drive very carefully and avoided highways, left turns, etc. because the transmission was so unreliable upon accelerating.

Rented a compact car using the Payless website for $288 dollars prepaid. When I picked up the car in the Seattle Airport on April 24, 2016 after an early morning 7 hour flight, the agent ** stated that he was giving me an upgrade while talking to me about my honeymoon travel plans. He proceeded to give me form stating "Sign here and initial here." He folded the agreement up, place in it an envelope, gave me keys and sent me on my way all in under 10 minutes after waiting for over 1/2 hour. As it was a prepaid agreement, I thought I was signing and initializing for the free upgrade.

I had the exact same thing happen to me 2 weeks ago in Kansas City. I verbally stated I did not want any additional coverage, was shown where to initial, and the next thing I know my quote for $113 became a charged price of $240. I've gone back and forth with Payless Customer Care via email, but they have been of no help. I called the only national number I could find and was told the only way to challenge a contract is through the email system. Does anyone have a phone number for the corporate offices?

I went through AARP/Expedia Travel to reserve a car three weeks prior to my arrival in Phoenix on may 6 for 2 1/2 days. They offered several options and I chose the Payless company for pricing. I reserved an economy car at their special rate of about $12/day. The quoted car price was $33 and airport taxes and fees was $43. Best I could do in Phoenix at airport (don't do airport rental if you can avoid it). I arrived on time at the Payless counter at the Center. The agent informed me that he did not have any cars at the moment and would be a while - like an hour or so.

With most car rental companies their agreement calls for you to initial when you want to waive additional insurance coverage. With Payless their contract calls for you to initial if you want to pay for CDW while the rest of the insurance coverages on their agreement have your initial if you do NOT want the coverage. This is very deceptive. Don't use this company unless you have plenty of time to stand at the rental counter and go through the contract line by line.

By far the WORST customer service experience of my life! NEVER rent a car from these people. They will steal your money and then hide behind hidden terms and conditions that magically appear AFTER they take your money! And even if you play their little game and suck up the fact that even if you cancel they're going to charge you to do so, don't expect a prompt refund of your remaining money.

I took a car last year in the month of July and had a minor scratch on the mirror as I parked it on Walmart parking lot. It's been a year now and they were calling me and threatening me that I am still responsible to pay around 200 dollars after my primary insurance (GEICO) and secondary Insurance (Discover) paid the amounts respectively. I don't understand why they still need customers to pay out of their pocket when they were paying insurance premiums. First of all the service is worst. After the incident they took 5 months before they sent out the details of damage and cost and they took 2 months to respond to my primary insurance agent. After thinking everything was solved and paid back, after 5 months they were calling me to ask for more money. I think customers should never take anything from Payless. Good lesson learnt.

I rented a Jeep Patriot from Payless at Phoenix airport. Allegedly an upgrade. My wife and I drove from Phoenix to Sedona without incident but had all kind of problems the next night driving back from the Grand Canyon. Speed limit is 75 but car decelerated from 70 to 40 and my wife had the gas pedal to the floor. Pulled off the side of the road twice due to losing power like this. I began to drive and the car picked up a bit, but the RPM's raced 4000-5500, the moment I got the car up to 55. We crawled home @ 45-50 for nearly 50 miles.

I reserved a car on November 18th from Payless Car Rental’s Orlando airport location at 5309 McCoy Road, Orlando, FL 32812. I booked online and prepaid the reservation. I was checking all my travel arrangements just prior to my trip in early December. I reviewed the reservation and all the details on Payless’s website, particularly their policy regarding debit card usage. I had great concerns about their policy as it was very ambiguous.

I rented this car from Atlanta GA, on April 14, 2016. The agent never talked to me until she just put the rental agreement in front of me, then I had to ask her why she never explained anything to me regarding the rental agreement before she typed it up and put declined on everything. Also she quoted me one price and charged me a higher rate once I returned the vehicle. I will never rent from this COMPANY AGAIN or recommend them to anybody. This is the worse customer service ever. I hope you go out of business.

We rented a car at Payless Car Rental in Las Vegas through Southwest Airlines. The cost quoted was $121 for 4 days. I was attending a conference in LV and my husband flew in a few days later to join me. He went to Payless Car Rental where Janet asked if he wanted collision. He said "no", we have AAA. When he got the bill, it was $230. He questioned it and she said it was because he wanted collision coverage. He again told her no at least twice. She badgered him about needing it if something happened to the car and it was stuck in a repair garage, it would cost him $50/day.

I needed to rent a car so I went through Hotwire. I selected Payless Car Rental was a little hesitant but Hotwire has not failed me the last two trips. I take about trips a year. Was quoted for 87.00. Some major came up, returned the car a day late, I assumed there would be a 40-dollar fee or more I was ok with that. The grand total was 197.50. To make things worse I returned with a full tank of gas and they charged for a full take. The guy that checked my car seen the tank was full and still charged me. Lots of integrity issues with company. They lost me forever and my 600 co-workers.

Like many others, waited a long time for the shuttle bus when at least all the other car rental company shuttles have come around numerous times. Called their office while paying roaming charges and then their shuttle arrived. Only 2 people in front of me with 2 already being served. Took almost 45 minutes to get out of there. Every single person, including myself, ended up paying way more than what was quoted. I should count myself lucky for only having to pay $100 more for a 5 day rental as I was forced to buy "mandatory" California Liability Insurance. So $125 came out to $225. The customer rep straight said to me if I don't like it don't rent. Went across the street and asked another rental company and they said no insurance is mandatory. Lady in front of me ended up paying like three times more than what she was quoted.

My wife and I rented an Jeep Cherokee with Payless at OMA (Omaha airport location) on January 24, 2016 and picked up around 5pm and it was returned the next day at around 2pm. The vehicle was returned in the same condition as we picked it up and everything was checked by the agent who also recorded the mileage and a full tank of gas. We were told "You are good to go." The vehicle was not in an accident or sustained any damage during the whole time and at any given time when we had possession of it.

My wife and I rented a Volkswagen Jetta on 4/23/16. On 4/24/16 evening the vehicle stopped working and wouldn't start. Several phone calls to 602-681-9589 regarding the defective vehicle and there was no return calls. The message stated that we would receive a return call in 24hrs. We ended up calling the 1-800# for car issues and two mechanics came out on separate visit in an attempt to start the vehicle. The first mechanic was unsuccessful and reported an ongoing issue with the "Volkswagen Jetta" automatic starts. The second mechanic arrived with a replacement vehicle and also reported an ongoing issue with the Volkswagen Jetta. The second vehicle that was brought to us was dirty on the inside and we had to clean it ourselves.

Posted on Orbitz as available at airport, while other companies note off-site shuttle. This was the first falsehood. Needed to take a shuttle to an off-site location. There was only one representative available even though there was a long line of customers, which should have been anticipated, since we all had reservations. The wait was very long. The worst part of the experience was being over-charged for the car. The rental agreement form is more confusing than most. While other companies clearly state what you are initialing, this form is terrible. Apparently, I initialed for an upgrade, adding $10/per day. This was never explained. I certainly did not need an upgrade since I was travelling only 30 miles and the car remained in a parking lot. I think this was a deliberate over-charge. I will never use Payless again. Buyer beware!!

I had a bad experience with this company (Payless Car Rental) and will never use them nor recommend them. I waited over 40 minutes for a shuttle to arrive from Chicago airport to pick us up at 10:15PM while other rental companies shuttle buses came 5-7 times in the same 40-minute period. The next complaint is that I received additional fees added on to my bill. The agent at the counter sped through the rental contract so fast that I didn't realize he added the insurance coverage. Since it was 11pm at night and I wasn't as attentive to the contract, I glanced over the contract without noticing. I made my reservations through Expedia and declined insurance coverage because my Platinum Card has this coverage. So when I was at the checkout counter, the agent didn't even ask if I wanted coverage or not but since I declined on my Expedia reservation, I didn't think it was a big deal.

Payless automatically charges customers a daily fee for roadside assistance even though you tell them you want no other coverage. They whiz right through the rental agreement and sneak it in. I wish I had read the other poor review of Payless. Their customer service department is not helpful either. I will never use them again and neither should anyone else.

I recently rental a Payless Rental car from Austin Airport through rentalcars.com. All my previous experiences with rentalcars.com have been very positive. That is until I chose Payless Car Rental. In summary they charged me additionally for a full tank of gas plus roadside assistance, neither of which I requested. (I declined everything on the contract.) I contacted their customer help desk about this overcharge of $78.91 but after several emails back and forth with Terrence on the "Payless Executive Desk" I got zero satisfaction or refund. My advice, run a mile from this, at minimum unethical, and potentially fraudulent company.

I rented a car from this company in April of 2016. They were very dishonest on their car insurance policy. From my experience from renting cars you can have the option of opting out of car insurance if you don't want it. They did not ask me anything about insurance! Matter of fact I gave them a copy of my insurance and said "I wanted to use my own insurance". The lady at the desk took my copy, didn't mention anything about insurance and still charged me for it. They also charge you a bunch of little fees that doesn't make sense to the average consumer. When I brought the car back, I asked why did they charge me for insurance. One of the manager's told me that I needed it for collision. Out of 1-5 stars, I give them a 0! Do not trust!

Stay away from this company!!! I sent the below message to give them the opportunity to make things right and it's been a week with no response!! It only supports the statement below: I rented a economy car for four days that SHOULD HAVE ONLY COST ME 40+/- per day plus taxes. I had a reservation with Enterprise but upon my 10:30 pm, scheduled arrival was told they had no cars. Your company was the only one with any cars. Your employer told me it would normally be 299.00 per day for an economy car but he'd reduce the price to a TOTAL CHARGE of 163.00 PER DAY (including taxes). I did NOT WANT ANY OF THE INSURANCES OR EXTRA COVERAGES. He refused to rent without saying he'd charge me the 299 per day otherwise. He stated they were a part of the 163. I said I did not understand how an economy car would cost so much.

Rented at the Fort Myers airport. When I got to the desk I found the price they charged me was more than my reservation. They said too bad, my reservation was only an estimate... Then got the receipt emailed and found they charged me $43 for "optional insurance" which I declined, and have the proof. Called to have it taken off and was told no, this was mandated by the location manager on ALL rentals... Really unethical company, wow..

Rented online for 7 passenger vehicle at a rate of 10.00/day. Arrived April 13th to find out the car they said was 7 passenger was really only 5. Payless offered me an "upgrade" for 15/day - what choice did I have at this point - I returned car 2 days early and found my bill reading not 15 but 15 on top of the 10. Manager on duty was rude and unwilling to listen - speaking over me he still has no idea what I was asking!!! I called customer service which was even worse!!! "George" located overseas (because he told me that) could not give me local number nor transfer me. WILL NEVER USE AGAIN and will make sure anyone I know does either. Side note: lady checking in as I was returning was having same issue!

CUSTOMERS of Payless Car Rental please check your invoice before stepping away from the desk. At Las Vegas Payless Car Rental I didn't, I trusted the man at the counter too much. I'm a senior citizen, what can I say. I'm stupid. I was overcharged on everything. Gas, insurance, towing, everything. Told the man at the desk I would fill the tank up before I brought car back, I did but was still charged $28.00. Told the man I had bought insurance from an outside company, still got charged $60 for extra insurance we didn't want.

I reserved a car a few weeks ago for Phoenix. While preparing to leave a couple of days before my trip, I noticed I had selected 5 am pick-up instead of 5 pm pick-up. I emailed to change, three days later, no response. Today I called the 800 and was told that one change would cost me $70. I reconfirmed they understood I wasn't changing anything else, just a mistake on AM vs. PM. Yes they did and it was $70. I cancelled the reservation and booked with Hertz. Same car, same price, same dates, but professional.

I just visited Los Angeles and was looking for a car for a week. As I shopped, I found Payless was the least expensive and received a quote of $188 to rent a mid-size SUV. When I arrived at the location it was dark and dirty. I was told that I could choose any car in a certain line and picked a KIA. I was surprised when I noticed the car had nearly 40,000 miles on it. In the light, I noticed the car was extremely damaged on both sides but I just figured you get what you pay for.

We rented a car from Payless in Las Vegas. After waiting in a fairly long, slow line we finally got to the counter. The lady asked about insurance or roadside assistance. We opted for no extras. We are AAA members. She gave us the paper to sign (there were several people behind us). When we got our credit card bill the amount was $40 more than it was supposed. I called to complain. They gave me a ticket number and said they would call me back in 24-72 hrs. They did not. I called back. They repeated what they had said before. They did not call. I called them and they said our complaint was invalid because we had already rented the car with the roadside assistance. I let him know how unethical I felt they had been and told them that I was writing a bad review of their company.

Prepaid rental online on Payless website. Specified that I would be arriving at 11pm. Unbeknownst to me, Payless, at an international airport, closed at 11pm. Nowhere in my confirmation email does it even mention their hours. So I was stuck at the airport at midnight and had to rent elsewhere without reservation for more money. I called Payless twice and all they did was recite policy and refuse to refund my money for a rental I couldn't even pick up. I had to contest the charges with American Express to get my money back. I will never consider Payless Car Rental for any future travel needs.

I reserved a car through my travel agent. I flew into Tampa, FL. When picking up the car the price was much higher than the quote. They did not use my confirmation number. The car was filthy and stunk. It was hard to keep head in the car and breathe. The office was dirty also. The car was making a horrible noise the second day. The phone number they give is for Budget. Budget would not talk to me saying they had nothing to do with Payless. After many hours I finally heard back (after Travel Agent made numerous calls to company). I was able to trade car out at Sarasota Airport.

I wish I had seen this website prior to making our reservation. Noting the cost of auto rentals in Phoenix to be somewhat expensive, I chose to deviate from the proven agencies and went with Payless. Big mistake. The online reservation process actually went well and the total cost seemed reasonable. We chose an economic 4dr compact. Upon arrival at the Phoenix Payless counter I was promptly told the only thing he had was a 2dr Ford Fiesta. He strongly suggested a larger 4dr model and could offer a discounted rate. By the time all applicable fees were included, the cost had nearly doubled. I regretfully accepted. I was tired and needed a car.

I booked a car from Payless 1 month in advance. They beat the best price of everyone else for 3 days by $10. I confirmed my reservation for a certain kind of car the night before, and they confirmed. When I arrive to pick up my car, they were all sold out... of all cars. Very bad!!! At that time, I went to other competitors and had to pay twice as much at that time.

Had car reserved for 2 days 71.00 and change. My credit card showed 154 dollar charge. Originally thought it was a deposit for gas or something but later found out the agent had added insurance against my wishes. I am still emailing customer non-service but they keep closing it hoping I'll go away. I will not go away. I hope they read this. I never give up when I'm right.

Booked a car from Payless, posted cost per Hotwire 16.95 per day for midsize car. Pick and drop off at Tampa airport. Flight lands, follow signs to car rental area, no Payless at the airport. Call the number on reservation, told they are several miles from Airport and need to find the pick up location for a bus. Get to the location, only to stand in line for almost 1 hour. Get to talk with rep, show my confirmation and then given a lecture on Florida laws for rental cars, all horror stories about not buying extra insurance from them. I explain that I called my insurance company as was assured that my policy covers me for renting a vehicle anywhere and I don't need or want extra insurance. Clerk says "sorry we don't have any midsize cars left, but we can upgrade you to full size for only 24.95 per day."

Don't trust these people. I thought I'd rented a car for 249 dollar - in the end they charged me 549. They charged me all the insurances I had declined. So please: could someone be so kind, when landing in FLL, to pass by at the woman called DIANE at the PAYLESS desk, and tell her that she should be ashamed of herself to rip people off like this.

Today at DFW airport I encountered the same fraudulent scam that scores of other customers have been reporting. I had obtained a Payless reservation through Travelocity for a total price of $160. When I arrived at the DFW rental counter, the agent added various unneeded and unrequested insurance charges that would bring the amount to $340. When I refused the supposedly optional insurance, the agent refused to rent the car! Outrageous! I rent cars at least 20 times a year, and have never before encountered this dishonest practice. Ironically, Payless is an Avis subsidiary, and Avis claims, in its mission statement on its website, to uphold the highest standards of honesty.

Poor handling of addressing added charges. Told a driver could be added if I took a free upgrade. Computers were down. Returned to complain, they would fix it. This did not happen. Would not recommend because of this and the lack of customer service to resolve.

I wanted to share with you the worst car rental experience I've ever had. So, I reserved a car online with Payless Car Rental (ok, the name should have been a hint). When I arrived to pick it up all was going well until the contract was given to me. The price was $12.47 per day more than the reservation that I confirmed. So, I advised Donal of the difference. He said that was the price nothing he could do to change it. I showed him my confirmation with the total & asked him a second time to adjust the total. He told me that it was "like me going into Walmart & asking an employee to give me a lower price". Well Donal, Walmart honors pricing, Payless doesn't it seems. He told me to call customer service so I did.

On 2/16 I reserved a car from Payless Car Rental in advance for Pickup/drop off at San Jose, CA airport. When I arrived at airport to pick up the car, I had a confirmed email rate in hand. First, they did not have the car or equivalent I requested, so I settled for a smaller vehicle. The agent quoted a substantially higher rate. But since I had a confirmed rate for a larger vehicle, she finally agreed to honor that amount. I did not order additional insurance, GPS or fuel on drop off. I refueled the car at the closest gas station prior to drop off. I pointed it out to the agent when I returned the car the full tank.

Miami International Airport - Florida. I live between NY and Miami and don't need/have a car in NY so I rent when I'm in Miami. Apparently, needing to rent a car in your home state is weird. Priceline quoted $112 for 5 days and I reserved. You can usually pay right on Priceline for any other car rental company I've used, but (sigh) you can't with Payless. Priceline sent me an itinerary. It all seemed fine.

Like many others on this board, I was ripped off by Payless. I told them that I didn't need any insurance coverage as I had my own and the credit cards. When returning the car, I see that they had enrolled me in LDW to the tune of $125 but interestingly hadn't given me the other 3. They wouldn't help me but told me to call their 800 number. The customer behind me had the exact same problem. I called but wasn't refunded. This is clearly a scam that Payless uses to make more money. Don't use them.

The car was not fully cleaned upon delivery. In addition, there were roaches inside the car. We were on the road for 30 minutes when we first noticed. One of the tires developed a slow leak and when we contacted the main office, they were not able to provide any assistance. I had to put air in the tire 4 consecutive days.

I rented a car in Las Vegas for a soccer weekend. The gentleman at the counter added extra insurance even after I told him that I had full coverage. He played on the fact that the car rentals were extremely busy and loud. My estimate went from $170 to $270. I also did not get the size of car that was quoted to me either. I have filed a claim and have not gotten anywhere with the claim. You cannot even speak to someone in person. Horrible customer service! I would suggest that you do not use this company. It is worth a little extra to go to a more honest company.

Last August I flew into the Mpls.-St. Paul Airport. I had reserved a car with Payless Car Rental before my flight and was delighted to find it was in Richfield where I grew up. They didnt have the vehicle I reserved, but offered me a Prius hybrid. Unfortunately it was dark in the lot and so I literally see nothing about the car. All I was told was how to start it and turn it off.