Payless Car Rental Reviews

I reserved a car on November 18th from Payless Car Rental’s Orlando airport location at 5309 McCoy Road, Orlando, FL 32812. I booked online and prepaid the reservation. I was checking all my travel arrangements just prior to my trip in early December. I reviewed the reservation and all the details on Payless’s website, particularly their policy regarding debit card usage. I had great concerns about their policy as it was very ambiguous.

I rented this car from Atlanta GA, on April 14, 2016. The agent never talked to me until she just put the rental agreement in front of me, then I had to ask her why she never explained anything to me regarding the rental agreement before she typed it up and put declined on everything. Also she quoted me one price and charged me a higher rate once I returned the vehicle. I will never rent from this COMPANY AGAIN or recommend them to anybody. This is the worse customer service ever. I hope you go out of business.

We rented a car at Payless Car Rental in Las Vegas through Southwest Airlines. The cost quoted was $121 for 4 days. I was attending a conference in LV and my husband flew in a few days later to join me. He went to Payless Car Rental where Janet asked if he wanted collision. He said "no", we have AAA. When he got the bill, it was $230. He questioned it and she said it was because he wanted collision coverage. He again told her no at least twice. She badgered him about needing it if something happened to the car and it was stuck in a repair garage, it would cost him $50/day.

I needed to rent a car so I went through Hotwire. I selected Payless Car Rental was a little hesitant but Hotwire has not failed me the last two trips. I take about trips a year. Was quoted for 87.00. Some major came up, returned the car a day late, I assumed there would be a 40-dollar fee or more I was ok with that. The grand total was 197.50. To make things worse I returned with a full tank of gas and they charged for a full take. The guy that checked my car seen the tank was full and still charged me. Lots of integrity issues with company. They lost me forever and my 600 co-workers.

Like many others, waited a long time for the shuttle bus when at least all the other car rental company shuttles have come around numerous times. Called their office while paying roaming charges and then their shuttle arrived. Only 2 people in front of me with 2 already being served. Took almost 45 minutes to get out of there. Every single person, including myself, ended up paying way more than what was quoted. I should count myself lucky for only having to pay $100 more for a 5 day rental as I was forced to buy "mandatory" California Liability Insurance. So $125 came out to $225. The customer rep straight said to me if I don't like it don't rent. Went across the street and asked another rental company and they said no insurance is mandatory. Lady in front of me ended up paying like three times more than what she was quoted.

My wife and I rented an Jeep Cherokee with Payless at OMA (Omaha airport location) on January 24, 2016 and picked up around 5pm and it was returned the next day at around 2pm. The vehicle was returned in the same condition as we picked it up and everything was checked by the agent who also recorded the mileage and a full tank of gas. We were told "You are good to go." The vehicle was not in an accident or sustained any damage during the whole time and at any given time when we had possession of it.

My wife and I rented a Volkswagen Jetta on 4/23/16. On 4/24/16 evening the vehicle stopped working and wouldn't start. Several phone calls to 602-681-9589 regarding the defective vehicle and there was no return calls. The message stated that we would receive a return call in 24hrs. We ended up calling the 1-800# for car issues and two mechanics came out on separate visit in an attempt to start the vehicle. The first mechanic was unsuccessful and reported an ongoing issue with the "Volkswagen Jetta" automatic starts. The second mechanic arrived with a replacement vehicle and also reported an ongoing issue with the Volkswagen Jetta. The second vehicle that was brought to us was dirty on the inside and we had to clean it ourselves.

Posted on Orbitz as available at airport, while other companies note off-site shuttle. This was the first falsehood. Needed to take a shuttle to an off-site location. There was only one representative available even though there was a long line of customers, which should have been anticipated, since we all had reservations. The wait was very long. The worst part of the experience was being over-charged for the car. The rental agreement form is more confusing than most. While other companies clearly state what you are initialing, this form is terrible. Apparently, I initialed for an upgrade, adding $10/per day. This was never explained. I certainly did not need an upgrade since I was travelling only 30 miles and the car remained in a parking lot. I think this was a deliberate over-charge. I will never use Payless again. Buyer beware!!

I had a bad experience with this company (Payless Car Rental) and will never use them nor recommend them. I waited over 40 minutes for a shuttle to arrive from Chicago airport to pick us up at 10:15PM while other rental companies shuttle buses came 5-7 times in the same 40-minute period. The next complaint is that I received additional fees added on to my bill. The agent at the counter sped through the rental contract so fast that I didn't realize he added the insurance coverage. Since it was 11pm at night and I wasn't as attentive to the contract, I glanced over the contract without noticing. I made my reservations through Expedia and declined insurance coverage because my Platinum Card has this coverage. So when I was at the checkout counter, the agent didn't even ask if I wanted coverage or not but since I declined on my Expedia reservation, I didn't think it was a big deal.

Payless automatically charges customers a daily fee for roadside assistance even though you tell them you want no other coverage. They whiz right through the rental agreement and sneak it in. I wish I had read the other poor review of Payless. Their customer service department is not helpful either. I will never use them again and neither should anyone else.

I recently rental a Payless Rental car from Austin Airport through rentalcars.com. All my previous experiences with rentalcars.com have been very positive. That is until I chose Payless Car Rental. In summary they charged me additionally for a full tank of gas plus roadside assistance, neither of which I requested. (I declined everything on the contract.) I contacted their customer help desk about this overcharge of $78.91 but after several emails back and forth with Terrence on the "Payless Executive Desk" I got zero satisfaction or refund. My advice, run a mile from this, at minimum unethical, and potentially fraudulent company.

I rented a car from this company in April of 2016. They were very dishonest on their car insurance policy. From my experience from renting cars you can have the option of opting out of car insurance if you don't want it. They did not ask me anything about insurance! Matter of fact I gave them a copy of my insurance and said "I wanted to use my own insurance". The lady at the desk took my copy, didn't mention anything about insurance and still charged me for it. They also charge you a bunch of little fees that doesn't make sense to the average consumer. When I brought the car back, I asked why did they charge me for insurance. One of the manager's told me that I needed it for collision. Out of 1-5 stars, I give them a 0! Do not trust!

Stay away from this company!!! I sent the below message to give them the opportunity to make things right and it's been a week with no response!! It only supports the statement below: I rented a economy car for four days that SHOULD HAVE ONLY COST ME 40+/- per day plus taxes. I had a reservation with Enterprise but upon my 10:30 pm, scheduled arrival was told they had no cars. Your company was the only one with any cars. Your employer told me it would normally be 299.00 per day for an economy car but he'd reduce the price to a TOTAL CHARGE of 163.00 PER DAY (including taxes). I did NOT WANT ANY OF THE INSURANCES OR EXTRA COVERAGES. He refused to rent without saying he'd charge me the 299 per day otherwise. He stated they were a part of the 163. I said I did not understand how an economy car would cost so much.

Rented at the Fort Myers airport. When I got to the desk I found the price they charged me was more than my reservation. They said too bad, my reservation was only an estimate... Then got the receipt emailed and found they charged me $43 for "optional insurance" which I declined, and have the proof. Called to have it taken off and was told no, this was mandated by the location manager on ALL rentals... Really unethical company, wow..

Rented online for 7 passenger vehicle at a rate of 10.00/day. Arrived April 13th to find out the car they said was 7 passenger was really only 5. Payless offered me an "upgrade" for 15/day - what choice did I have at this point - I returned car 2 days early and found my bill reading not 15 but 15 on top of the 10. Manager on duty was rude and unwilling to listen - speaking over me he still has no idea what I was asking!!! I called customer service which was even worse!!! "George" located overseas (because he told me that) could not give me local number nor transfer me. WILL NEVER USE AGAIN and will make sure anyone I know does either. Side note: lady checking in as I was returning was having same issue!

CUSTOMERS of Payless Car Rental please check your invoice before stepping away from the desk. At Las Vegas Payless Car Rental I didn't, I trusted the man at the counter too much. I'm a senior citizen, what can I say. I'm stupid. I was overcharged on everything. Gas, insurance, towing, everything. Told the man at the desk I would fill the tank up before I brought car back, I did but was still charged $28.00. Told the man I had bought insurance from an outside company, still got charged $60 for extra insurance we didn't want.

I reserved a car a few weeks ago for Phoenix. While preparing to leave a couple of days before my trip, I noticed I had selected 5 am pick-up instead of 5 pm pick-up. I emailed to change, three days later, no response. Today I called the 800 and was told that one change would cost me $70. I reconfirmed they understood I wasn't changing anything else, just a mistake on AM vs. PM. Yes they did and it was $70. I cancelled the reservation and booked with Hertz. Same car, same price, same dates, but professional.

I just visited Los Angeles and was looking for a car for a week. As I shopped, I found Payless was the least expensive and received a quote of $188 to rent a mid-size SUV. When I arrived at the location it was dark and dirty. I was told that I could choose any car in a certain line and picked a KIA. I was surprised when I noticed the car had nearly 40,000 miles on it. In the light, I noticed the car was extremely damaged on both sides but I just figured you get what you pay for.

We rented a car from Payless in Las Vegas. After waiting in a fairly long, slow line we finally got to the counter. The lady asked about insurance or roadside assistance. We opted for no extras. We are AAA members. She gave us the paper to sign (there were several people behind us). When we got our credit card bill the amount was $40 more than it was supposed. I called to complain. They gave me a ticket number and said they would call me back in 24-72 hrs. They did not. I called back. They repeated what they had said before. They did not call. I called them and they said our complaint was invalid because we had already rented the car with the roadside assistance. I let him know how unethical I felt they had been and told them that I was writing a bad review of their company.

Prepaid rental online on Payless website. Specified that I would be arriving at 11pm. Unbeknownst to me, Payless, at an international airport, closed at 11pm. Nowhere in my confirmation email does it even mention their hours. So I was stuck at the airport at midnight and had to rent elsewhere without reservation for more money. I called Payless twice and all they did was recite policy and refuse to refund my money for a rental I couldn't even pick up. I had to contest the charges with American Express to get my money back. I will never consider Payless Car Rental for any future travel needs.

I reserved a car through my travel agent. I flew into Tampa, FL. When picking up the car the price was much higher than the quote. They did not use my confirmation number. The car was filthy and stunk. It was hard to keep head in the car and breathe. The office was dirty also. The car was making a horrible noise the second day. The phone number they give is for Budget. Budget would not talk to me saying they had nothing to do with Payless. After many hours I finally heard back (after Travel Agent made numerous calls to company). I was able to trade car out at Sarasota Airport.

I wish I had seen this website prior to making our reservation. Noting the cost of auto rentals in Phoenix to be somewhat expensive, I chose to deviate from the proven agencies and went with Payless. Big mistake. The online reservation process actually went well and the total cost seemed reasonable. We chose an economic 4dr compact. Upon arrival at the Phoenix Payless counter I was promptly told the only thing he had was a 2dr Ford Fiesta. He strongly suggested a larger 4dr model and could offer a discounted rate. By the time all applicable fees were included, the cost had nearly doubled. I regretfully accepted. I was tired and needed a car.

I booked a car from Payless 1 month in advance. They beat the best price of everyone else for 3 days by $10. I confirmed my reservation for a certain kind of car the night before, and they confirmed. When I arrive to pick up my car, they were all sold out... of all cars. Very bad!!! At that time, I went to other competitors and had to pay twice as much at that time.

Had car reserved for 2 days 71.00 and change. My credit card showed 154 dollar charge. Originally thought it was a deposit for gas or something but later found out the agent had added insurance against my wishes. I am still emailing customer non-service but they keep closing it hoping I'll go away. I will not go away. I hope they read this. I never give up when I'm right.

Booked a car from Payless, posted cost per Hotwire 16.95 per day for midsize car. Pick and drop off at Tampa airport. Flight lands, follow signs to car rental area, no Payless at the airport. Call the number on reservation, told they are several miles from Airport and need to find the pick up location for a bus. Get to the location, only to stand in line for almost 1 hour. Get to talk with rep, show my confirmation and then given a lecture on Florida laws for rental cars, all horror stories about not buying extra insurance from them. I explain that I called my insurance company as was assured that my policy covers me for renting a vehicle anywhere and I don't need or want extra insurance. Clerk says "sorry we don't have any midsize cars left, but we can upgrade you to full size for only 24.95 per day."

Don't trust these people. I thought I'd rented a car for 249 dollar - in the end they charged me 549. They charged me all the insurances I had declined. So please: could someone be so kind, when landing in FLL, to pass by at the woman called DIANE at the PAYLESS desk, and tell her that she should be ashamed of herself to rip people off like this.

Today at DFW airport I encountered the same fraudulent scam that scores of other customers have been reporting. I had obtained a Payless reservation through Travelocity for a total price of $160. When I arrived at the DFW rental counter, the agent added various unneeded and unrequested insurance charges that would bring the amount to $340. When I refused the supposedly optional insurance, the agent refused to rent the car! Outrageous! I rent cars at least 20 times a year, and have never before encountered this dishonest practice. Ironically, Payless is an Avis subsidiary, and Avis claims, in its mission statement on its website, to uphold the highest standards of honesty.

Poor handling of addressing added charges. Told a driver could be added if I took a free upgrade. Computers were down. Returned to complain, they would fix it. This did not happen. Would not recommend because of this and the lack of customer service to resolve.

I wanted to share with you the worst car rental experience I've ever had. So, I reserved a car online with Payless Car Rental (ok, the name should have been a hint). When I arrived to pick it up all was going well until the contract was given to me. The price was $12.47 per day more than the reservation that I confirmed. So, I advised Donal of the difference. He said that was the price nothing he could do to change it. I showed him my confirmation with the total & asked him a second time to adjust the total. He told me that it was "like me going into Walmart & asking an employee to give me a lower price". Well Donal, Walmart honors pricing, Payless doesn't it seems. He told me to call customer service so I did.

On 2/16 I reserved a car from Payless Car Rental in advance for Pickup/drop off at San Jose, CA airport. When I arrived at airport to pick up the car, I had a confirmed email rate in hand. First, they did not have the car or equivalent I requested, so I settled for a smaller vehicle. The agent quoted a substantially higher rate. But since I had a confirmed rate for a larger vehicle, she finally agreed to honor that amount. I did not order additional insurance, GPS or fuel on drop off. I refueled the car at the closest gas station prior to drop off. I pointed it out to the agent when I returned the car the full tank.

Miami International Airport - Florida. I live between NY and Miami and don't need/have a car in NY so I rent when I'm in Miami. Apparently, needing to rent a car in your home state is weird. Priceline quoted $112 for 5 days and I reserved. You can usually pay right on Priceline for any other car rental company I've used, but (sigh) you can't with Payless. Priceline sent me an itinerary. It all seemed fine.

Like many others on this board, I was ripped off by Payless. I told them that I didn't need any insurance coverage as I had my own and the credit cards. When returning the car, I see that they had enrolled me in LDW to the tune of $125 but interestingly hadn't given me the other 3. They wouldn't help me but told me to call their 800 number. The customer behind me had the exact same problem. I called but wasn't refunded. This is clearly a scam that Payless uses to make more money. Don't use them.

The car was not fully cleaned upon delivery. In addition, there were roaches inside the car. We were on the road for 30 minutes when we first noticed. One of the tires developed a slow leak and when we contacted the main office, they were not able to provide any assistance. I had to put air in the tire 4 consecutive days.

I rented a car in Las Vegas for a soccer weekend. The gentleman at the counter added extra insurance even after I told him that I had full coverage. He played on the fact that the car rentals were extremely busy and loud. My estimate went from $170 to $270. I also did not get the size of car that was quoted to me either. I have filed a claim and have not gotten anywhere with the claim. You cannot even speak to someone in person. Horrible customer service! I would suggest that you do not use this company. It is worth a little extra to go to a more honest company.

Last August I flew into the Mpls.-St. Paul Airport. I had reserved a car with Payless Car Rental before my flight and was delighted to find it was in Richfield where I grew up. They didnt have the vehicle I reserved, but offered me a Prius hybrid. Unfortunately it was dark in the lot and so I literally see nothing about the car. All I was told was how to start it and turn it off.

Last week we were in Phoenix and booked a car from Payless online through Rentalcars.com. My quote was for $324.83 (taxes included). When I showed up at the airport to pick the car up they asked me if I wanted any extra coverage and I declined. They then gave me a new quote which was for $695 (approx). I told the guy that this was far more than what my quote was for and he responded that since it was a holiday weekend that pricing was higher. I told him that this was absolutely poor business as I was already given a quote.

Payless rush you to accept optional Roadside Service Plan saying they are automatically required when it is not. Everybody, please report this fraudulent practice to the Federal Trade Commission so the FTC can start investigation against this shady business.

NEVER RENT FROM THIS COMPANY! I had a reservation for $150 and when I got home I saw they charged my account for $320. Apparently, their representative add some type of insurance to my rental even though I told them I did not want any insurance. When I contacted them for a refund for an error made by their employee they refused! They are nothing but a bunch of thieving **!!!

I was given a 320 price for a car rental. When we picked up the car I refused additional insurance and didn't want them to fill the gas tank. We told them we would do it. The contract they gave us to sign had a charge of 557 which had charges for the insurance and gas recovery on it. We were told not to worry that they were training someone and were busy. Everything would adjust when we dropped off the car. I even called the customer service center as we left the car rental and was told everything would be fixed by the time we turned in the car. When we turned in the car there was no one there to check and confirm it had been taken care of. They told us they wouldn't charge us. They would let customer service do that. They charged us and told us we shouldn't have signed the contract. So much for their honesty. We trusted them and they were just running a scam to get us to sign the contract with added charges.

Walked into rental office at SD airport. There were three agencies in the same room. My reservation was with Advantage but they were not open. A gentleman, and I use the loosely, behind the Payless counter said he could help if I had not prepaid. I said I had not. The vehicle I had reserved was a Santa Fe but he said the website always shows a different vehicle than they really have. "It's a marketing thing" he said. So I ended up with a Rogue instead. I went upstairs to Advantage to pick up my car and they said I had rented from Payless. I retold them what happen and the Advantage agent said "yeah I am really sorry but they stole you away from us. They do it all the time." Needless to say I was very upset. Now I realize why they didn't have a Santa Fe and why the cost was a little more than what was provided by Expedia. They are lying, cheating, swindlers and no one should do business with them.

Beware of hiding charges!!! Travelled to TPA March 16th-20th, 2016. After signing all of the proper little corners declining insurances and the extra they want you to get my bill came out to $336.90. When I asked why was such high charge I was told that a hold on my card will be refunded after the return. My original quote was a little bit over $119.00 for a Midsize vehicle. Once I returned the car, I waited 3 days for the final bill. Sure enough I was charged $131.82 extra for the same insurance and extras I had signed and declined 3 days earlier..

If I could rate this 0 stars I would. I recently booked a car rental through Expedia using Payless for my trip to Dallas, TX. I had used Payless in the past when visiting Orlando and didn't have an issue, so I figured "Why not". As soon as I walked in, the place was dirty, and smelled musky with ceiling tiles almost falling out of the ceiling. The woman behind the counter was extremely ill-dressed, leaving nothing to the imagination -- if you know what I mean. Despite this, my Fiance and I kept our happy faces and proceeded to wait the 45 minutes it took for us to get up to the counter (mind you, there was 1 person behind the counter with 3 people on line... Yes, 45 minutes to get to the counter).

I rented a car from Payless just recently in a trip to San Diego. I went with them for their lower prices. I booked through Expedia, but I called them multiple times in the week prior to make sure we were set for when we got there. On the 9th when we arrived, we went and picked up the car, a 2015 Nissan Versa. Upon arrival, we were slammed with additional charges for things such as insurance, prepaid gas, and underage fees (which I knew were coming, but when I called, they said it would be $25 a day, however when we got there they said it would be $30 a day). Our fourth night in the car, we had trouble and broke down on the side of the road. I called the Payless at San Diego airport multiple times with no answer.

We rented a car from Payless in Denver by the airport. After waiting an hour for pick-up from the airport, we finally rented a car. It was dark, the employee handed me the keys to a filthy car, and after the long wait we just wanted to leave. I walked in, told the employee that I couldn't inspect the car because it was dark, and he replied "we are not worried about little scratches and dings, just make sure the fuel is refilled to full before returning or charges will apply. The car ran great, we didn't have any problems... Until!!! 2 month's later I get a bill for body damage that we did not do!! The claim numbers are fudged, total fraud going on. Nobody will return my calls!!! I will never use them again, and I suggest unless you want to get ripped off, stay away from Payless!!

Worst of the worst. We waited for a shuttle for 45 minutes. Avis, Enterprise and National shuttles went by... 3 times... As we stood there. Finally had to get a cab to the car rental office on Century Blvd. $19 plus tip. They reimbursed us but too late. I was so anxious returning the car as we had an early flight and I was so afraid the shuttle wouldn't show up. Just NOT worth it.

After having called the Denver Payless Car rental a couple times we were assured we had a Jeep Cherokee with 4 wheel drive reserved with ski racks. When we picked up the car we were told no ski racks were available. We were also told there was no Jeep Cherokee available but was assigned to a different SUV. We crammed our skis and luggage in with us 54 adults and drove to Breckenridge. We planned to ski Breckenridge, Vail, and Beaver Creek during our 8-day stay. It snowed all week which was great.

Payless car rentals has a bait and switch scam going on and here is how we know: Back in January 2016 I researched car rentals to use during a family wedding the last week in February while in Florida, 2000 miles from home. I chose Payless from the list of four options available through Expedia at a cost of $188.

I rented a car from Payless in December of 2014. I returned it with the tank full and in perfect condition a day early! I also told them I did not need the GPS (who does these days) they said to put it in the back seat. I was charge $13 per day for the use of the GPS. No one was there to check the car. I went to the rental desk where they signed off on it. I was waiting in the garage to be picked up and saw one of their employees racing it through the garage like Mario Andretti, and pointed this out to an employee in the garage. They called me 12 hours later and said there was damage to the front end! I filled out a report and forwarded it to my insurance company. End of the story? No!

I ordered through Hotwire. When I picked up the car at the airport they added non-mandatory insurance despite the fact that I had my insurance company speak with the rental agent to prove I was already insured. They INSISTED the insurance was mandatory so I just signed the paper because I had to go. When I read the agreement, the insurance was noted as "optional." THIS PLACE IS A SCAM - STAY FAR AWAY!!!

Tampa, FL Payless Rental Car. Arrived at shuttle pickup, waited an hour. Despite multiple attempts, no one would answer the phone. Arrived at off airport office, waited another 20 minutes in line. Rental office was dirty, however agents were pleasant. Got to car, smelled of cigarette smoke. Attendant replied they didn’t care if someone smoked in their cars, sticker on both front windows that it was a 250.00 fee if car was smoked in. While on toll road, toll transponder fell off the windshield. Later found out that transponders were not working or registered.

I have been renting cars for 30 years and this place was the worst of the worst. We arrived in San Diego and proceeded to Payless to pick up our rental car that I prepaid through Priceline.com. THERE WAS NOT SUPPOSED TO BE ANY OTHER CHARGES. The agent informed me that I COULD NOT HAVE THE CAR unless I paid 17 dollars extra per day for insurance. He also told me that he would graciously upgrade me to a new KIA minivan. I was shocked. Then he basically interrogated me and asked me WHY I needed a minivan! I had to explain that I was taking my grandchildren to SeaWorld etc. This is a disgrace and an invasion of privacy.

Arrived at Raleigh airport rental counter. We had reserved a compact car, they only had an economy available. We agreed to take the smaller car. The agent kept trying to talk us into the upgrade after 30 minutes we agreed, it was supposed to only be $10.00 a day more. My husband signed the paperwork. After we were on the road I looked at the agreement. Our $36.00 total rental had now become $122.00. I don't know how an additional $10.00 a day for 4 days adds up to $122.00. I called the company. I was told would hear from someone in 24-72 hours. 5 days later no response. I called again, I was told it would be another 24-72 hours.

I'm a big fan of supporting local branches. I decided to go with Payless car rental. WORST decision of my life!! Picked up a car on a Tuesday, drove it from the Atlanta airport to home and it would not turn on once I got home. Called roadside assistance, the number transferred to Budget car rental which could not help me. The local number rings but no one answers. The vehicle was picked up finally Thursday afternoon. I was supposed to be charged for one day and they charged me for the two-day rental on a vehicle that was used for less than two hours.

The contract signed for the car rental was for $360.00. The authorized amount on the rental contract was $560.00. However, after the car was returned and everything signed off as being returned in same condition, I wasn't refunded the $200.00 difference, which was supposed to be for the authorized amount only. It is very difficult to get a hold of someone at the desk or the head office. The only way I've had immediate service is by calling the "new rentals" number. No one will transfer me through though, once they understand I am seeking different customer service.

They overcharge and tell you they are only estimated costs that should go down for you to sign, then charge you the amount they said would go down.

Don't rent from this company. Pay the extra and choose Enterprise or another well-known company. We were supposed to be charged $71. We were actually charged $121 (insurance that we weren't told about) and they put a $350 hold on our account AND DID NOT TELL US ABOUT IT. The guy actually gave us a piece of paper and told us our card was being charged the $121 total. The deposit was returned AFTER we returned the car & they wouldn't let us cancel our rental. I cannot express how much I hated using this company.

I always rent cars through Carrental.com. Needed a car last week in Tampa. Chose Payless from the list on Carrental.com. It was the first time when picking up my car that the car company quoted me a higher price for the rental than my online reservation from Carrental.com. I went round and round with the guy at the desk for a good 20 minutes. He assured me that I did indeed decline the insurance and pointed again to the words DECLINED listed four times next to each type of coverage and to where I initialed. He insisted the rate quoted indicated the fees and taxes were an estimate.

DO NOT RENT FROM PAYLESS. They will try to rip you off. When I rented a car from there, the agent never mentioned about insurance once, never explained to me that I was buying insurance and of course, did not explain what was covered because never mentioned anything about insurance. When asked for the refund, they told me that it was all my fault and since I signed agreement and there is no way for them to refund the insurance. DO NOT RENT FROM PAYLESS! NEVER!!!

I rented a car from Payless in February. I returned the car as I always do with rentals with the gas tank topped off. I received an overcharge of $225.97 for gasoline saying that the tank was not full. In my opinion this is a fraudulent company. I have filed a dispute with my credit card bank. I have also filed a complaint with the Florida State Attorney General's office. I will NEVER use this company again.

Cars are dirty and dented but cheap. Reserved a SUV online last time, went to pick it up the next day and not only did they not have my confirmation they had no vehicle. My card was charged for a 3 day rental and customer care told me I would be refunded within 72 hours. Well it's 11 days later now and was told today it would be another 14 days. Next time I will pay the little extra for a reputable company.

I booked a rental through Orbitz for Payless Car Rental based on the fact that their rate seemed much cheaper. However, after waiting in line at rental location for over 90 minutes, I found out that because of extra charges for mandatory insurance the fee was actually double what the reservation price was. I understand about insurance charges, however I think Payless tricks you into thinking their price will be less because they don't add those fees to the reservation cost. Since you cannot pay for the car in advance, you don't see the full price until you pick up the car. I believe they are misleading people and I wasn't alone. The other 20 people in line ahead of me were just as surprised.

I reserved a car through Hotwire (itinerary **) for Feb. 20-25. I arrived as scheduled at 11:30pm with several other customers. Your two male employees informed us that the computers were down, ergo they could not honor our rentals. We all offered our itineraries and explained that they could call in the charges to our credit card companies. They said they couldn't do that. Another customer asked them to call their manager. They said since the manager wasn't there, they could not use the phone! They then sent us back outside to meet the shuttle for the airport, where they said our agreements would be honored by their affiliate.

Friday night was the first rental which I booked through Hot Wire for Payless car rental. I'm glad I live 10 min from the rental since they didn't have a car for me. They told me all the cars were gone and I could wait if I wanted. It was 10 pm and they close at 11 pm. I didn't wait. I asked, "Why did you accept the reservation?" Their response was, "If you went through our website you would have known there weren't any cars." I thought this guy doesn't travel much. Millions of people use other sites to rent cars or make fly arrangements. I thought what if I flew in from another part of the US and got here at 10 pm to find out Payless car rentals didn't have a car which I reversed and have a confirmation number. The next day I reserved again. I just needed the car for 5 hours. I get there an hour late. Now they don't have an economy car which I reserved. I also went through their website to reserve the car. The clerk let me know it was my fault since I was an hour late.

Facilities were disgusting. Moreover, they took a while to pick my husband and I at the airport. In the counter we spend around 30 minutes to get our car rental because the staff was slow and not caring about the customers.

I took my online car rental.com rental agreement to Payless rentals. The agent told me I shouldn't deal with this website, that the price was not possible (he actually laughed), that it was in the wrong airport (I rented the right one) and quoted a price 300% more. He claimed I would be back after I checked other agencies. (I actually found a low price rental at e-z rental)

After verbally stating several times when asked at time of car rental that we did not want to pay for extra services we did not need, was billed for them anyway. Our original quote for the car rental was $127. More than double that amount was charged to my credit card. I thought it was an obvious mistake but realized as soon as I attempted to contact customer service that no one was interested in helping me. It turns out this is standard of practice for this company. Why didn't I look at any online reviews.

This review is strictly for the Payless in Ft. Myers, FL. Other locations may be just fine. From the time I arrived to the minute I returned the car, this experience was a total nightmare. Too many things to list, but here are a few. It was after dark when I arrived with my 80-year-old sister in tow. Waited for over an hour with only one customer ahead of me and 2 sitting with agents. Didn't have the car I rented (full size) and offered me an SUV or compact as that's all they had. Chose the compact. They said they would calclulate the refund (difference in price) when I returned the car because prices change daily.

If I could give them a half star I would. I booked my reservation several weeks in advance and they were the lowest price option, so that's where the half star would come from. Upon arriving at TPA on Feb. 26th, we waited an hour for the shuttle to come by and pick us up. I asked a lady at the service desk how often the Payless shuttle comes around and she told me they were supposed to pick up every 20 min. During the HOUR we waited, we saw the Sixt shuttle 5 times. I tried calling the Payless contact number and the first time it was busy, the 2nd & 3rd time (yes, we called 3 times), I let it ring until I got a message saying no one was around to answer.

The service is pathetic and no coordination between people working after hours. It is hard to get hold of anyone on the front desk. I had to wait for around 45 minutes at TPA airport and an additional 1 hour before getting the rental vehicle. While dropping the car it took 1/2 hour to get hold of any one to handover the car. Finally while leaving I realized they charged me for fuel even after I filled the tank. Looks like the billing is set to charge for fuel by default. Overall experience. pathetic!! Will never ever do business with Payless.

Worst rental car experience ever. The counter staff are rude and will be 150% more aggressive than any other rental counter experience you've had with another company. My reservation clearly said Hyundai Accent or equivalent, and they tried to threaten me that I would only be getting a Chevy Sonic. Lo and behold, at the end after declining all upgrades I suddenly was back in the Accent. Didn't even see a Sonic in the parking stalls. There weren't very many cars at all, so I was probably lucky that I got one. Despite declining EVERYTHING, they still snuck on roadside assistance (RSA) at $2/day. Then, on the prepaid gas that I did want, they charged me $35 at $2.50/gal. That equates to 14 gallons, but my car only had an 11.4 gallon tank per the manufacturer! Total ripoff!

I selected Payless because it was going to cost me $30 less than Enterprise at the Tampa Airport in January 2016. I thought the inconvenience of having to take a shuttle offsite was worth the savings. NOT!!! The shuttle was fine, however once it dropped me off at the Payless facility is when the nightmare began. There were 2 people ahead of me in line and 2 clerks. The clerks kept leaving for several minutes at a time during each transaction (in hindsight, I think they were the ones checking in returned autos AND cleaning them out and washing them!!). It took me AN HOUR AND A HALF to finally get waited on. I had booked the reservation through Hotwire.com and the rate was supposed to be $123. At the counter, I waived/declined all optional services such as insurance and roadside assistance. He had me initial that I waived everything.

We recently spent a week in Guatemala and rented a car from Payless. When we arrived in Guatemala they told us that they did not have a car that day and to return the next day. When we returned the next day they did not have the Hyundai SUV that we had a confirmed reservation for but put us in an equivalent Suzuki model. They then went on to charge us $104 more for the rental because they did not agree with the rate that we had received with the online booking and told us that if we did not like it to go rent somewhere else. Payless headquarters in the USA was no help whatsoever in resolving the issue. My recommendation is that if you are going to rent a car in Guatemala stay away from Payless because the local franchise will not honor the rate that you show up with.

Atlanta Hartsfield - Reserved a minivan 2 weeks ahead of a trip to Florida. I needed the van for a wheelchair bound family member but when I arrived it was "not available but MIGHT be in the next 2 hours." I asked for a substitute vehicle and was told that for a significant upcharge an SUV was ready or I could use a compact sedan. The employee then "made a deal" with EZ Car Rental for a minivan that only cost me an additional $10. I continue to tell everyone this episode and strongly suggest not using this substandard company where profit is the most important motive, not customer service.

I reserved a car from Payless a couple of weeks in advance of my arrival to Atlanta airport. I approached the counter and the representative from Payless told me that they did not have any cars - that I would have to wait 30 minutes until they got a car. As I waited, many more people approached the counter to obtain their reserved cars and were told the same thing. As that 30 minutes had arrived, I approached the counter and they told me that until someone returned a car they would have none to give me. Everyone else was told the same thing. Even when we all had reserved a rental, it didn't matter. One of the representatives said that they had not had any rental cars for 2 days.

This company had a lot of hidden fees. I bought insurance online on Priceline.com and they said they didn't accept that insurance and I said well I didn't want their insurance and they said I couldn't drive without insurance by law. Guy was very argumentative and condescending. I returned the vehicle a day earlier and I was told I had to return the car 24 hours before the actual drop off time to not be charged a full day with a grin on his face. I would not do business with this company. Not worth it.

I made a Payless reservation on Expedia.com because they had the most reasonable rates at the Denver airport for the period I needed (Feb. 3-7). Expedia quoted a total price of $160.16 (including all taxes & fees). When I arrived in Denver, the weather had me concerned about road conditions; the man behind the counter told me he had a Hyundai Tucson available that someone had reserved at member rates but canceled. He made it sound like the member rate is a great deal, and he didn't quote me a price as to how much it would be -- so I assumed I wouldn't be paying any more than I would for my reserved midsize car, or if so, it would be a minimal fee (like maybe $5 or $10 extra a day).

Same things happened to me in Las Vegas as others. I think putting roadside service on your contract and not providing a brochure with a phone number to use is standard operating procedure. I booked through Expedia with their insurance. When I got to the counter the agent said he could tell I had their insurance. He tried to sell me their add on which pays your deductible. I declined then he asked about a GPS. I said no, he said to bring the car back empty as it was already charged then we had small talk and he said to initial where he checked and sign which I did thinking I was declining what was offered, big mistake dealing with a con man.

Please whatever you do, do not waste your time and money on this unethical company. I was visiting my daughter in Houston and this company was a nightmare from day 1. The counter staff was rude, the car had bird poop all over it, and to add insult to injury they charged me for an extra day. I contracted to return the car by 4:30, my flight was leaving at 6:30. They said I should have returned by 11:00. Who the heck sits at the airport for over 7 hours for no reason. Oh and by the way they charged me a dollar a day because I made the reservation through my Southwest frequent flyer. Mind you I did not use my frequent flyer miles, I just made the reservation through them AND THEY FLIPPING CHARGE ME FOR IT. The only nice people were the people who drove the shuttle bus. RUNNN!!! I WILL ALSO BE GOING ONLINE TO CONSUMER REPORTS TO PROVIDE A SCATHING REVIEW.

Shuttles were few and far between. When I finally got to the location, the wait was long and the help inefficient. After I walked away from the counter I realized the charges were higher than my reservation said they would be. Since I needed to get to work I figured I would rectify later. During the rental, the air was low in the tires and I had to put air in, in the dark in the rain. Something I have never had to do before. I got to the airport early to return the car in order to attempt to have the extra charges (insurance, roadside assistance, etc) removed. These items clearly said declined beside each item, yet was included in the charges. A very clear discrepancy. The wait was another 30 minutes. One phone call and 4 correspondences later, corporate has said basically, “You signed the paper, we keep the money.”

I needed to fly to Las Vegas for a family emergency. I went through the AARP website to book a car rental for one week. I took advantage of the "pay ahead". I declined the roadside service as I have AAA. I declined insurance because my insurance will cover it. Beware here as well, they told me that if I don't take their insurance and something were to happen that the registered driver is responsible for all repairs including the daily rate while vehicle is out of service for repair. The cost upfront was $220.19. With insurance it was $475.16.

Do not waste you money with this company. If you can call it a company. It's a fraud. Horrible service. They do not tell you that they are going to charge you $500.00 deposit fee and if you cancel no matter what day they still will charge you a $50.00 dollar fee. That is how the company make their money. On top of that they charge you the $50.00 with no confirmation number just an email. Good thing I dispute it with my credit card company but the gov need to do something about this company. That is a fraud. Never again will I deal with this company and I will make sure to do my homework before doing anything online with reservations.

Payless car rental clerk incorrectly billed me for Roadside assistance. I provided him my personal car insurance declaration page at the desk, it was clear I already have this service. I noticed the overage 3 days into my rental because my American Express bill was higher than I expected. I called Travelocity because that is where I booked the rental, they called them directly and told me the charges would be removed. When I dropped off the car the charges were still on the bill, they told me I would have to go wait in line at the desk or call. I needed to catch my flight so didn't have time to stand in line. I called Payless customer service the next day, they had no record Travelocity called, and opened a ticket about my issue.

Reserved a 6-day rental for a road trip down to South Padre Island because I didn't want to put the miles on my car. I scheduled to pick the car up the afternoon before we planned to leave town early the next morning - good thing I did! My husband drove me over to the car rental center at DFW and they are located in the main rental center. When I arrived at their counter, there were 2 workers and about 6 customers in line. All other companies had about 2-3 customers in line and as I stood there observing. All other companies' lines moved along and people went on their merry way. The Payless line barely moved and it took a ridiculous amount of time for each transaction and every customer was angry when they left the rental counter.

Was not told about their insurance charges. Told agent I had State Farm Ins, did not need any more. I declined all extras… was charged additional of around a $100. Called customer service and was told I should have shown proof of ins. Was never asked by agent in person about this and I declined all extra charges. I am very upset senior. Will never use Payless again.

I wish I would have read reviews before renting because they are spot on. This company dishonestly adds insurance and roadside service even though I told them 3 times I don't want it. I have tried multiple times to go back and have the charges reversed (from the hotel the first night, when returning the vehicle, and a few days later once home). All customer service reps were rude and did nothing. I am now disputing the charges with MasterCard who has been helpful. In addition, Payless had no record of my reservation even though I had the confirmation email, requiring me to make a new reservation at a much higher rate. Never use this company!

We rented a car from this company for our family vacation, looking for the best deal as we have a 15 month old and an 8 year old. We got there to pick up our car and they didn't have the car we reserved available and downgraded us. We couldn't even fit our luggage and stroller in the back after we asked them 3 times ahead of time if it would fit and were told yes. We had to put a suitcase in the back seat on top of our children.

I rented a car and when I called from the airport for the shuttle, I was informed they had no cars available. They had my payment and I had a confirmation number. Nothing made a difference. There was no car available. I have tried several times to contact someone (completed umpteen 'tickets') and still no resolution. They have $237 of my money for a car they didn't provide! Does anyone have any contact information other than their website?

I have never been so angry. Talk about a blatant ripoff. I was quoted one price and 30 seconds later when I went to my email the receipt was for 40 dollars more. I called and tried to dispute the additional charge, and was told that I modified my reservation. I told him that I just made the reservation and why would I modify for a higher amount. I told him that I had proof of the original screen page with the original cost, and he kept saying that I modified. I am usually pretty level headed, but I lost it. I asked to speak to his supervisor without any luck, by the end I was steaming. Finally after a couple of unchoice words he hung up on me. I tried to call back again and was immediately disconnected. I have not even picked up the car yet and am thinking about eating the 50 dollar cancellation fee. I will be sure to inspect everything before leaving and if I am charged a cent more I will probably go ballistic. I would have given a 0 if I could.

I rented a car from Payless in Phoenix Arizona. I told the agent I did not want their insurance as I already had full coverage. Upon returning the car all the extra charges were added on. I told them to remove them as I did not order them. You will have to go upstairs to the front counter. There you get a runaround and told to call the 800 number. They won't even return your phone calls. Visa is almost as useless as they won't help you by removing the charges until the problem is resolved. Be advised don't use these ripoffs.

This is a shady place. They add on extras like insurance and roadside services even after you decline everything. After 90 minutes of waiting in a long line where there was 1 person on the counter, we just wanted to get out of there. Do not do business with this company.

I spent hours trying to find the best deal on a rental car for my husband's business trip. I finally got one through Priceline for Payless Car Rental. The total was $253.00. I was happy because I felt like I found the best rate. Never used Payless before, but thought all rental car agencies would be equal. Never looked at the reviews. When my husband got home and we saw the charge for $450 on our credit card, I freaked. I called them and they said that they would refund the money. Never got a refund. I called multiple times and multiple offices to speak to someone who would help me. They said, "Oh yes, that will take a few weeks to process, but you will get it credited back to your credit card." NEVER RECEIVED the MONEY BACK. I later looked online at their reviews to discover story after story of the same situation. BEWARE!

Where do I start? I booked a rental using Payless' website. I was happy with the rate I prepaid. When I got to the counter I was asked my name after a pleasant welcome to Payless before I even got to the counter. The guy was decent. He was thorough. I live in Sarasota. So he was inquiring of the local renter. I was a bit disappointed but then it was explained to me that the rate increases this year are a reflection on challenges the company has had with Local Renters. I had to agree that we get treated in ways cause of the actions of others. Then the guy explained it's the same company wide. It wouldn't matter if you were here or in Hawaii. It would be the same. He asked if I could bring up the info on his phone cause I said the utility is at home. He said "Call someone at home. Ask them to text you a pic of the item."

I was in Florida last September and rented a Payless Car. A few weeks ago I received a bill from Highway Toll Administration for $16.66 plus a $10 late fee for unpaid tolls. When I called the agency (which I thought was a scam) it turns out that they are owned by Payless and charge you $2.95 per day once you go thru a toll. Turns out my single toll of $1.91, yes $1.91, cost me $26.66. This is a travesty and I will never use Payless again. Beware the hidden fees from these thieves!

Last month I had a contract with Payless Car Rental for a car in Ft. Lauderdale. The contract was for $66.46. Unfortunately my driver's license was in NY when I arrived at the check-in. My husband was with me and he has the same name and address but the counter clerk would not honor my reservation and wanted to charge us a lot more for a new reservation. Since I was visiting my younger brother suffering from cancer, I was not about to start looking around for a different car. I reported this incident when I got home and the first customer service person said I would have a reply within 72 hours. Didn't happen. Today I called in again and was given a bogus ticket number to check online. Really, how's this for a lousy business! I will take further action with my credit card. I know then I'll get results.

We rented a mid size car for $150.00 for week. We get there and they tell us a compact car, but will upgrade us to complimentary mid size. Added $66.00 worth of insurance and $44.00 gas plus extra fees gets us to $291.00. Go to get the car and by the 3rd one we were able to take. The others had no gas. The cars were damaged and dirty. I made sure to take my own pictures and video. Horrible experience.

I asked for a 15 passenger van, but they didn't have it. I made a reservation for a 12 passenger van for a total of $251.95 for two days. I offered to guarantee the reservation with a credit card and asked for a confirmation via email. The agent declined the card and told me they don't email confirmations. On the morning of October 28, 2015, I went to pick up the van and an agent showed me a paper that showed my reservation was for an SUV. I told him that no SUV discussion occurred because it can't accommodate 12 people. The 12 passenger is for $401 instead.

I want to share very bad experience with Payless Car Rental (Las Vegas airport location). Agent Allan included costs of extra insurance and damage coverage what I did not want. He told me that he did it by mistake. When I asked him to remove these charges, he verbally promised to redo the invoice/documents later. Allan promised me that these amounts will not be charged and insisted me to sign and initial all the paperwork. Even when I asked him multiple times to redo the documents without the extra costs, Allan stated it will be fixed immediately when he will find out how to do that but I have to sign the existing document. He was talking loudly in front of all staff and customers. It took about 20 minutes. Finally I decided to trust him because I could not imagine that official agent of official company could lie like that. That's why I signed and initialed the paper.

I chose Payless for a recent rental. It was the first and only time I will use this company. Payless was selected based on price and vehicle choice. Scheduled and prepaid for rental at SMF using the Payless website. When we arrived to pick up the car we were an hour and ten minutes earlier than the scheduled time. The clerk tried to charge an additional two hours rental rate. We declined this and waited a few minutes so there would only be a one hour charge. It took 45 minutes to obtain the vehicle - time that was being paid for. The first vehicle provided was not the full size as had been reserved. Second vehicle was an 'upgrade' missing its license plate. The rental agents had not even noticed this. Finally, a third vehicle was offered but would be an upgrade - the agent chose waived the upgrade fee as we were getting irritated at the delays. This is the one point in Payless' favor.

You get what you pay for. Going back to Hertz, Avis and Enterprise. Payless: Does not ever provide the vehicle reserved, Charges a daily Vehicle License Fee, Charges a daily Roadside Service Fee, Charges for an undisclosed Liability Ins fee.

Deceptive and in my opinion fraudulent. They give you a "low" estimate online to lure you in. They have a base rate, in my case $64.98 for six days. They then lump "Other Taxes/Fees" into one charge, in my case $74.92. So, estimated car cost $139.90, right? How about final bill is $195.87. When I questioned this upon turning the car in I was told it was "probably" because of the Roadside Service Plan that I "have to have" (which I didn't need because I have AAA). They charged me $35.94 for the RSP, which I found out is optional. However, the rude counter person just placed an X by the box that states you agree to purchase the plan. Without explaining the plan is optional, he says "initial the x's and sign at the bottom.

Car rental agent spoke in a very low voice and said that to rent a mid-sized vehicle would be $351 for two weeks. My son had spoken to this agent over the phone and she said Payless Car Rental would honor Price Line's quote of $196 for two weeks but when we got there she said they would charge a bit more. We found the company to be deceptive or they did not want our business. However, she referred us to Advantage Care Rental which was cheaper.

Rented a car from Payless Car Rental at the Tampa Fla. airport and have never had such a horrible experience. I have rented cars from many agencies for at least 35 plus years and many times through Hotwire. Have always been satisfied until now. Arrived to pick up car off site and then the craziness began. Hotwire quoted me a 94$ fee including all taxes with a full-size vehicle. When we got these and tried to put car on our family cc was told that we would have to add my husband as a second driver as the reservation was in his name and that would be another 52$.

Prepaid for a Ford Explorer or equivalent on Priceline.com. When we arrived in LA we were shuttled to the Payless/Fox Rental facility, where we waited in line for 45 mins before reaching Payless counter person, then I was informed we would not be getting a Ford Explorer as stated on my order receipt, but rather a smaller Jeep Patriot or a Mazda C-7 crossover, a classic bait and switch! I had to settle for a smaller vehicle (Mazda C-7) which was cramped for 5 people with luggage, and was very dirty inside, seats, entire interior. The thing that really, scared me was the hood was left unlatched (as I quickly found out). Overall the WORST car rental company I've ever dealt with! After I returned their rental and complained, they stated "That's just how it is in LA." Can you believe that? NEVER AGAIN!!!

My car was due back on a Sunday at 2 pm. I returned early Sunday morning. It wasn't until the next week that I notice I was charged doubled on what my receipt had. I made an complaint with the 800 number they quickly declined the refund request, so I called back to where I rented from and the lady remembered me and said it was her fault. They still declined my request. I can't believe that our government continues to allow this to happen to us! They have over 500 complaints mostly about the same thing! This is unbelievable, hopefully, I can get an attorney involved and file a class act lawsuit. This is ridiculous.

Thursday, Jan. 14th I arrived at the Denver, CO airport and went outside to wait for a Payless Shuttle. I had booked the rental through Hotwire who I have used for years. My experience began when I had to wait 30 mins for a shuttle bus outside in freezing weather. After we finally got to the Payless location, I had to stand in line and wait another 45 minutes until I got to an agent. A young boy in line with me said to his dad that he counted 57 people in line and they were right out the door waiting in below freezing temperatures. Once I got to the agent, she told me that they didn't have any full sized cars left that the best she could do was give me a mid-sized car. At this point, I was so frustrated, that I agreed and she went into the back. 10 minutes later she came out with a set of keys and said they are just finishing washing the car. I went out with her for the walk around which she said the car had some scratches on the rear quarter panel.

I am honestly never the type of person to leave a review but disappointed not upset begin to describe how I feel right now! DO NOT rent with this company by any means. My boyfriend rented our rental because we came to Orlando for 5 days. The reason he rented it was because they send him an email with offering $111 for the 5 days. When we arrived our total was $480!!! It was crazy! They charged a lot of extra fees and we didn't have an option. We thought any other company would be around the same price and charge the same fees (it was our first time renting a car). On the last night that we were here we had an event at Epcot which would finish at 1:30am and our flight was at 5:00am. We called Payless so many times to ask if we couldn't drop off the car at a later time after 1:30. They said no they closed at 1am and opened at 6am so we had to leave the event early so we can leave the car back in time before they "closed".

I booked an economy car using Hotwire for Payless at the Denver, CO airport. When I arrived to Payless they were encouraging me to upgrade the car because the one I had rented was "smart car" small. And might not fit my suitcase in the trunk. I declined and also declined all the extra insurance telling them I wanted to stick with the quoted Hotwire price. I went out to pick up the car and it was a Kia Rio which is a good size car, obviously they did NOT have any small cars and wanted me to pay more. When I dropped off the car after a week they charged my card then handed me the receipt. $51 more than I was quoted. I said I wanted the price that Hotwire gave me and he removed the $5.99/day for roadside assistance that I did not ask for. He said I will see it put back on my card in a few weeks! If I hadn't of checked, then I would have been overcharged.

I booked my car rental through Hotwire which I used all the time when traveling. I get to Vegas to get my car. They give me the keys to go check out the car in the lot (which was SUV, not car) then I had to go back to the station to get another car - go check that car out to be sure that there's no damages and sign another paper stating that I reviewed the car. They didn't change my paperwork with the car that they gave me which had over 40,000 mile and no automatic locks. When I returned the car they wanted to charge me again for gas which I purchased on the first vehicle but since they didn't change my records my charge was not transferred so I had to go back again to the station for them to update my car rental and give me another receipt. I just think this is ridiculous and won't use them again; so much wasted time.

My name is Victor ** from Orlando Fl. Do not rent at Payless car rental in San Juan Airport, Carolina, etc. I had a very bad experience recently in Dec 21st, 2015. I made a reservation a month before arrive to PR direct from their website not from another site, direct from paylesscar.com. My reservation was for $243.00 made from Orlando FL. Also received 3 email the day before my trip as confirmation of my reservation. When I arrived to their place they did not wanted to honor the reservation price because they had another price in PR. The lady at the counter told me that she received and order from the PR management to do not honor that price because the price in PR was 1,000.00 more than the reservation.

First I spent over an hour at the counter while the clerk tried to get me a better deal with another car rental company. Seem crazy? It was. When that didn't work she finally rented me my car that I had reserved through carrental.com. She gave me the keys from behind the counter and told me to get into a Hyundai Elantra Hatchback dark gray. Sunday. I rented the car for 1 month. On Tuesday I had a charge on my debit card for $85. I called and on this rare occasion I actually got a person. I asked why I was charged $85, when normally my account is charged when the car is returned. Well since my contract was for a red accent that I never rented, I was charged $85 and the account closed. Wait, I'm confused, does that mean I'm in a stolen car? No, no problem, they are going to correct everything and I will get a new contract in my email, they will credit my account the $85.

I arranged a rental car for my son at SJU (SanJuan airport) for $53 for 5 days. Since he is 22 we expected a $10 surcharge. When my son picked up the car he was told he had to agree to take out additional insurance (not true), pre-pay gas (not true) pre-pay tolls (not true). The cost? a total of $416. Fortunately Master Card has agree to dispute the charges but this is a fraudulent, dishonest company. DO NOT RENT A CAR FROM THEM! All previous commenters are accurate.

They provided me a car with keys that could not open the door automatically, therefore I had to open them manually and the alarm system started to ring until I turn on the car motor. So every time I had to open the car, it would make this loud sound, waking up the neighbours. The security belt didnt work very well, sometimes would work but other days wouldn't. I called the company in the Nashville airport the first week to report this and they never answered, and they didn't have an invoice mail.

I don't typically write bad reviews but I felt that if it helped anyone to avoid this company it is worth it. We rented a car in Atlanta and drove to Florida. When we got our final bill. We were charged for additional things that we did not approve. We were told that we needed to return the car by 12:58 the next day. The car was turned in by 12:22 with a full tank of gas. We were charged a 150 dollar fuel charge and an extra 310 dollars for another day even though it was returned on time and many other fees that we did not agree to. When I called both airport Payless they did not answer. I called the customer service and they said that would have to wait for an email that may take up to 72 hours.

I used Priceline to bid and book the Payless Car Rental during CES 5-7 Jan. At first, the front desk lady, without my acknowledgement just added extra $20 for Roadside assistance package. When I asked why and then declined, she threatened that I will be responsible for any car battery and tire problems. She then switched my rental. Sure enough, when I was topping up the gas near the Vegas airport, the car battery died on me. Luckily I got some nice guy to do a jump-start. Also, the low tire pressure indicator lighted up too. The car is basically not maintained at all. This is not what I expected of any rental car service. It cause a lot of frustrations especially when I am rushing to catch a plane. This is not what I expected of a normal car rental company. They must provide safe functional car for renters.

Rented at SeaTac. Declined additional driver, declined roadside service plan, declined cost of gas in advance. Took car back with full tank, then see on bill we had been charged for roadside service, and extra driver and the gas. Agent says nothing she can do, we must file a claim. Did so at the window, got a copy, never heard a thing. Called, left messages, no return call. Ultimately reach someone, open new claim, rejected by agent saying those services were requested. Still fighting, looking to find government agency we can report to.

I had rented cars from other companies before but renting from this company was the hugest mistake. I was waiting in a row for 2 hours (12:30 AM to 2:30 AM), they were awfully slow. They said they changed their system recently and that is the reason they are super slow. The funniest part was after checking my documents, he said the only car they have available is a minivan car; while I had reserved an economy car. Never ever rent a car from this company.

First time to rent with Payless, they refused to honor the online booking I had confirmed in advance. They remind me of scam artists, fast talkers and keep charging up miscellaneous fees including gas, while convincing you what good deals you are getting!!! There are no supervisors for the customers to speak with directly. I will stick with the well known rental car companies!! Never again Payless!!!

Made a prepaid car rental reservation on 11/5 for a car rental on 12/3. Arrived at the airport 12/3. No cars available. Provided no help at the counter. Their attitude was "Tough luck, we're all out of cars." On 12/4 I called Payless for a refund. They set up an electronic ticket with their service desk. The ticket stated I would receive a refund within 14 business days. On 1/5 (more than one month later), still no refund. This is absolutely the worst car rental company I've ever encountered. Do not rent from Payless. Whatever low ball price they quote you is not worth the hassle. Spend more to rent from a company that will actually provide with a car, rather than just take your money.

Rented a car from Payless for 1 week travel in Florida. Walked around car when receiving it - clean. Returned the car, didn't have any damage. Payless people said just leave the car and they would take care of it. Over 1 month later we received a bill for $691.14 as a damage claim. My wife was with me the entire time, never had any incident. There was no damage to the car when we returned. In all the years of renting cars on trips, all over the world, I never had an incident. This really smells like a scam to scare people into paying claims that are not existent or otherwise created by Payless car rental. If you must deal with I suggest you video record the exterior of the car before and after you use or just rent from a reputable major company.

I reserved through Travelocity which gave Payless the lowest price. When writing up the contract, the agent mentioned it included roadside assistance but failed to mention this costs extra and was optional. I already belong to AAA and didn't need this.

This is scam business. They offer good prices on websites as trap, when you arrive at store the reality is another. When they saw that I was a local resident of place that I was renting the car, they ask me Proof of Residence to rent the car. Of Course I didn't have that, so, no other option was given me.

I have rented cars from so many different companies. There's nothing to say good about the Payless Car Rental. Their reservations are completely misleading. So many hidden charges which adds up to at least 2-3 times the agreed total cost shown during reservation (excluding insurance charges). For additional hours, they say that they charge at an hourly rate.

I tried to call to extend my car rental. Pensacola would not answer any of my calls. I called the 1-800 number. The girl said she could not help me I had to call Pensacola. Continually trying to call and no one would answer the phone. The one time she did this morning she said "hold on" after 15 minutes I hung up and tried calling for hours. No one would answers. Mind you this is a Friday from about 10 am until afternoon. The call center refused to help me again on my second call. Again trying the Pensacola office they would not answer.

We reserved a car online from Payless at the Guadalajara Airport and received a confirmation email. After arriving at the airport we went to Payless to pick up our car and we very surprised when the agent told us they didn't have any available cars. This company left us high and dry with no vehicle for our vacation. I would NOT RECOMMEND this company to anyone.

In September, 2015, I reserved a full size car at the Payless Car Rental location at Toronto International Airport (YYZ). Payless is a US company with headquarters in St. Petersburg, FL. The reservation was made through Hotwire.com. The total charges were (Canadian Dollars) CAD 390.03 and were paid with a U.S. VISA credit card. The charges to my card were USD 296.71, posted on Sept. 26th, 2015. On Dec 4th, 2015, Payless Car Rental initiated an unauthorized charge of USD 62.74 to my VISA credit card. I did not authorize any new charges. Have had no interaction with Payless Car Rental since 9/26/2015.

I booked a full size car online to drive to South Carolina to see my Daughter and new granddaughter for the weekend. I work nights at the airport and had a friend drive me over in the morning after work to pick up my reservation. When I arrived I was told they did not have the car I reserved. I said "ok what do you have", I was informed they had a smaller car and was not offered a discount. So I told them to cancel the reservation and I would try another rental company. After going and to all the other car rental companies I found I had no choice but to go back to Payless (Due to people not bringing cars back on time and me kicking and screaming). Once I got there and told them I would take the car they had, I needed to make a new reservation. I said "ok" as my previous reservation was cancelled.

I made a reservation through Travelocity, thought what a great deal $64 bucks for 6 days. When I went to pick up my car they told me it was canceled. No call or email??? Now what? I can rent a car for $480. Far cry from $64. I've called and written. Nothing, no calls or emails. I would like a refund!

I reserved a SUV and prepaid for it and the insurance. When I arrived at the airport I was told the SUV I reserved was not available. This was on Dec 18, 2015. It's now Dec 28 and I'm still waiting to be refund.

Where do I start?!! Let's just say, all of the previously listed postings, I believe are accurate. I too was overcharged by one day plus taxes and charged for a full tank of gas in which I returned the car full. Customer service is a nightmare. Getting anyone to answer the phone in Atlanta is another nightmare. Finding anyone who can help resolve the issue does not exist. Forget about getting a return call if you do finally get someone to answer. I'm used to rental from National and will never rent from Payless again. I wish I would rate this review as a zero. Bottom line... don't go chasing waterfalls!

I prepaid for a car. When I got to the site, they said my credit wasn't good enough because I pay cash for everything. They refused me a car, told me my money would be refunded within 48 hours. Every person at customer service has told me a different excuse. 1 week later still no refund. Rented from another company! No problem. This is the worst company I've ever dealt with. Do not rent from them especially in Florida. I would give them a -10 if I could.

I reserved a car with these people at SEATAC airport, but when I showed up, they told me that I was required by state law to buy the "optional" insurance, despite the fact that I am covered for collision damage by my credit card company. (I see from other reviews that this seems to be standard business practice for these rip-off artists.) I was in a hurry and didn't have time to get a car from another company, so I agreed to buy the damn insurance.

I reserved a car online. When we got to the airport to rent the car, we were told we had to have a copy of a paid utility bill. Nothing had indicated that when I reserved the car. My husband told the person at the counter that I could pull up a copy of my paid phone bill on my phone but was told that wouldn't work. It had to be a printed copy. He was told that this was policy but we could circumvent policy if we would pay $11/day to purchase their insurance rather than use our own insurance. If we chose to use our insurance, we would have to produce printed copy of proof of insurance as well. We chose to cancel and not rent from them.

I reserved and prepaid for a reservation with Payless declining their addition insurance but when I go there to get my car the person kept pushing to upgrade and to get insurance. After several no's she tell us they don't have that size of car and will upgrade us for free and bundle in the insurance at no additional charge, after being assured over 5 times that I would not be charged anything additional we went ahead. When given papers to sign they did not match up to what we had been told when asking about this the girl says "don't worry about that we have to show the normal pricing but as you can see there is no charge to your account", while traveling we had an additional $500 charged, after several calls in the middle of our trip I was told by a supervisor tough ** I signed the papers and that was that and he hung up! This won't stop here but I hope it is a warning to others, Payless obviously is operating in a fraudulent and shady manner.

I had a reservation for full size car for & 4 hrs for $180.58! Well I got there lines were long! Snow was coming! So the clerk said he would upgrade me for $99! Well I was in a hurry & misread thinking it was the same length of time! It was for 4 Days! When I went back with car (SUV) clerk was rude told me it was 230.02 as with the contract with tax! But my card was charged at a 5 day rate & all new taxes & surcharges! Total $287.53! Well I could have rented from Avis at that price! Payless is a rip off! I complained to them! They told me that was the price! So if this helps someone stay away from them great!

I made a reservation thru Rentalcars.com. When I got to the Payless site which was at a off airport location I was told by the agent that I had to take additional insurance. I told them that my credit card and personal insurance covered me. I was told that it was "Florida State Law" and I had no choice but to take it. I was told that if I didn't like it I could get back on the shuttle and deal with another rental company at the airport. Since I was in time constraint I signed the rental agreement (big mistake). When I got to my destination I reviewed the agreement and saw that they charged me for roadside assistance and "optional" collision damage. Since when are they "Florida State Law"? When I complained to their corporate office, I was told that I signed the agreement and there was nothing they could do because they couldn't verify the conversation that took place at the rental counter. STAY AWAY FROM THESE PEOPLE.

I was quoted a price of 99.37 cents for a week of car rental. Plus 87.27 for taxes and other stuff including License fee. I accepted this. However, when I went to pay the bill, they charged me 47.42 in other charges. This brought my total rental to 234.26. What a BIG rip off. I will NEVER rent from Payless Car Rental. I will continue to rent from other national rental car companies.

Well it appears that I'm not the only one, on this site, to have been taken advantage of by Payless Car Rental. I had a very similar incident as several other people on this site. I got my rental through AARP. When I got to the Payless counter the person told me that I to produce an insurance card to prove that I had car insurance. I never had to do this for any other rental. The person stated that the computer software would not allow her to rent me a car without it or if I paid an additional $15.75 a day for their supplemental liability insurance. They were holding me hostage, in trying to get my rental, by forcing me to pay an extra $15.75 daily. Then after deciding that my choices were limited to none and rented the car, I noticed that they also added $5.99 daily for roadside service, which I also did not ask for, as I have AAA.

Absolutely horrible customer service. I rented a car in August, and in December my credit card was charged by some online company referring to a penalty for a car rental ticket. The charge was declined by my AmEx, and I decided to call Payless to try to find out what is going on (they were my last car rental). Spent two hours on the phone, called 800-payless and they were absolutely useless, telling me to contact the local store where I rented the car.

I reserved my rental at Payless through hotwire. I arrived and was told that I needed a 6 cylinder to drive over the mountain from Denver to Avon Colorado. I knew I had a limited budget and let the agent know. She said she could give me a cancelled reservation car for 20 dollars more total. I repeated the total I would be charged and I added a driver. I asked again the total and was given the 20 dollars more amount. When I returned the car, I was asked for $399.58. More than double the original amount. I was charged $2.00 additional per day for Colorado Road Safety, 2.15 facility fee per day, additional driver daily fee of $13.00, Upgrade fee of 15.00 per day and a small energy recovery fee per day. Prepaid fuel cost $27.20. We filled the tank at a little over 2.00 dollars per gallon and it was under $25. The return gas charge was supposed to be 1.69 per gallon. So for a half a tank they charged me more than 2.00 per gallon.

We have rented from many vendors at the Denver Airport. Long wait for the dirty van to the rental facility. One hour wait in line. Sales person was rude. First said we would have to pay extra to have a spouse drive. When we argued, she said she could "override it". We had reserved a mid-sized SUV with either all 4-wheel or AWD. She told us we didn't have that reservation. I showed her the receipt. She said, that even though we reserved that we would have to pay $130 more for the AWD or 4WD. Car was dirty and gas tank not full. No one was at the exit gate to record that tank was not full.

Promised car was not provided and was substituted with sub-standard vehicle. Intentionally misrepresented the rental agreement and had me initial for a coverage while telling me I was declining all coverages. Two contacts with contact service and they refuse to make any adjustments.

The car was dirty inside and out when I got it. The passenger door had been damaged and was super difficult to open. Then, the car overheated while I had it. Turned out there was no anti-freeze. Luckily I made it to a gas station, where I also checked the oil (why not, I'm already dirty)...and guess what, the oil wouldn't register on the stick. So I had to put oil in the car as well.

I was certainly caught in the "fool them once" business model that Payless follows. My prepaid rental for three days that was supposed to only be around $65 ended up being over $150 because of misleading and shady dealings. (They quoted me an amount of $91 as the "credit hold" amount, when it was actually the amount they were charging me for the loss damage waiver, that they signed me up for without asking) (my downfall was not reading the contract carefully before initialing). Also, the counter staff seemed incompetent regarding industry standard issues. (Claiming that I had to use the debit card I prepaid with for the "credit hold" amount. No, you have to have the prepaid card with you, but you can use a regular non-debit credit card for the rental "hold" money.)

On a recent, November 2015 trip to Las Vegas, after a speedy check in, I picked up my vehicle at the rental center near McCarren. By the time I got to my hotel I became concerned with how it was running. I had to pickup a friend at the airport that evening and by the time I got her, I knew I needed another vehicle. When we got back to the hotel I called Payless and as simple as that, they said, "Bring it back and exchange." The next morning early, I went back to the center and within 10 minutes I was in another satisfactory unit and gone. While the first unit shouldn't have been released, the way the problem was handled rates a 10!

Upon arriving in Houston this past weekend (Dec. 4, 2015) my husband and I went out to the curve to wait for 45 minutes for a Payless Van to pick up in order to get the rental that we had reserved. We stood outside without leaving our post -- waiting and watching, but to no avail. Another Car Rental Driver (Enterprise) agreed to drop us off by Payless. Upon entering the very tacky Payless trailer with our long wait complaint, the attendant refused to honor our reservation. They summoned the van driver who returned us to the airport where we rented another vehicle.

I booked online directly with Payless car rental's website. It was supposed to be $27.92 from Thursday thru Sunday. Upon arrival at the Memphis Airport terminal, I showed them the email I received with the confirmation number. The agent says, "The confirmation number does not exist, not in the system." Really?! Because I called the company after making the reservation online to see if it went thru. The woman who answered the phone said it did. So, this guy says I cannot give the car at that price. Well I need a car, so what is it going to cost now?! Whatever. Now it jumps to $66.41. He asked ME, when are you returning the vehicle? I said Sunday at 5:00 PM. Again, I was told and received paperwork for a price that now was $66.41.

Rented a car through Expedia for Thanksgiving weekend 2 months prior. Arrived on Friday night to be advised they have no more cars left and to call back later to see if they had any. Advised that a reservation does not guarantee a car. The female manager was rude as hell as well the female workers. The only saving grace were the men who actually were more concerned in helping the line of customers. Won't use again regardless of the price.

This place is a total scam!! They put a lot of ** that causes hidden fees! I ordered online for a reservation applied a coupon and also a discount code. The total was 170$ for 3 days... I said okay price was a little high but I needed a vehicle.. Went to get the car.. I see they also charged 200$ to my card as a hold. I was reassured from the woman behind the counter that once I return the rental the 200$ will be back in my account. Well I returned the rental 1 hr early then the drop off let's just say she printed another receipt. Had a whole bunch of charges I didn't ask for not only that I was charged a lot of fees that didn't make sense. The rental that I had booked online for 170$ for 3 day ended up costing 265$ for 3 days. I complained to customer service. They closed the case. Do not rent from here. I promise you it will be a nightmare. Run as fast as you can from this place!!!

The first day 10/21 Author the representative told me they couldn't find my reservation so I show him my confirmation and then he goes. I found out that we don't have no cars available, so I ask him to cancel it and give me my money back. He argue with me bout my money then he suppose of call the supervisor. She never came. We waited from 10:25 till 11:54. No care, no supervisor, no good customer service. What's real sad they took my money and they won't refund it and that's the same thing bout my deposit, so I advise nobody to rent from them. Then Author he so rude he say he don't care bout the company. They full of ** and he don't care if he get fired bc he putting his resume else where. It just too much. PAYLESS CAR RENTALS BAD FOR BUSINESS.

We reserved a car through Payless in Cabo San Lucas. When we went to pick it up at the airport, they said that they gave it away in the a.m. because we were not there. We showed them our reservation for a 4pm pickup. They said they did not have a car for 7 people, but we could drive 2 cars to a Payless in another town. The cars they gave us had trash in them from the previous renters, and the tires were bald. We complained about the inconvenience and unprofessional attitude; the owner shrugged and said, "It's Payless!" When we arrived at the next Payless, the car we got was filthy, the check oil light was on, and the wireless locking remote did not work. When we returned the car, the bill we signed was 35$ less than our bill on our credit card. Will never rent with them again!

I rented a vehicle for my husband online as Payless Car Rental had reasonable rate. Reference No. **. I was quoted a price of $148.97 U.S. I had declined the supplemental Liability Insurance as our credit card and insurance in Canada would cover the liability insurance in the US. When my husband arrived at the Payless Counter, the agent informed my husband that liability insurance was mandatory and if the police pulled him over he would end up in jail. Unfortunately, my husband didn't object as English is not his first language. The end result - my $148.97 bill is now $235.19. Very unprofessional staff - I wonder if they work on commission?

Made my reservation over 1 month in advance. When I got to counter, I was told that they did not have my requested size but I could pay more for the next size up. Turns out my car was sitting waiting the whole time. Despite locking in a rate with Expedia in advance, they informed me the rate would be higher since I was bringing it back 2 hours later in the day than the time I was picking it up. So they added that charge, then when I returned the car at the agreed-upon time, they charged me an additional penalty claiming that I was late for my reservation. Thankfully Expedia was able to straighten it out after 1.5 hours on the phone!

A few months ago I had the very unpleasant experience of renting a vehicle from Payless at Abu Dhabi Airport because none of the other rental companies had any vehicles available at that time. They advertise 24-hour emergency roadside assistance. I traveled to a holiday destination for the weekend and unfortunately I managed to drop the key in the ocean. I contacted them to report the incident and request the assistance they advertised. The lady on the phone told me that she will contact the manager to see if it is possible to assist me. She also promised me that she will contact me back. I had to contact her as she just not got back to me. She assured me that the manager is on his way and that she will give me a call in 15 mins.

I rented a car from Payless Rental off an advertisement on the Southwest Airlines website. When we got to the counter at Payless in Ontario, CA, I specifically told the agent that I did not want the collision insurance. She acknowledged me and asked me to initial the highlighted areas on the agreement. I thought I was initialing declining the insurance. She hooked me. By initialing the areas she had highlighted I agreed to purchase the insurance... Even though I specifically told her that I did not want the insurance. I didn't catch this until I came back to return the car, signed and paid the bill. The bill was $66 more than the agreement.

Do not go to these people. They charge me $200.00 for their car smelling like marijuana. I was in a rush to go to Atlanta for an important appointment, and I asked Alex at the airport for the least expensive vehicle that they had. The manager immediately suggested a Impala, which was noticeably dirty, however that was not a big deal. After driving the vehicle, I noticed a marijuana odor which was strong enough to have me pull over, and inspect the vehicle to try to find it, but I could not find anything. So I thought it was just me, that the car may just smell like that, and proceeded to my appointment that I just made it in time. I bring the vehicle back on Friday, 13th, Nov. I checked my online account to balance my account to see a charge on my account $200.00 charged on the 12th, the same day I got the car. I swear before GOD that I did not cause the marijuana smell, it was there when I got the vehicle.

I booked a rental car online and given an estimated charge of $97 after taxes and fees. Went into the Las Vegas McCarren Airport location. The lady behind the counter was nice and of course tried to sell me on extras like insurance and down time coverage. I declined. My buddy wanted to be added as a driver and she said that would be $11, so we went ok with that. She did not say that was a day though so the assumption is total. She presented a contract with no numbers on it and had us initial it. Done I thought? Nope. She said they were out of the cars we rented and gave us a free upgrade. I was stoked. She then explained that the charge would be $20 a day and that one day was $40. I added it in my head and it came out to $6 higher than I was quoted online. Not bad yet. Left the agency, got to hotel, and was ok.

Prepaid for an economy vehicle. Arrive, but no cars available in my class. I was quoted a 1hr + wait time. I couldn't wait... The options: a. Rent a Chevy Malibu at 3x the cost of my prepaid vehicle. b. Cancel my reservation, fight for a refund, and pay 2x with a competitor... I chose b. It took a couple calls and emails to get my refund for the prepaid vehicle that was not there. I will never consider Payless or any other option under the AVIS/Budget umbrella.

The worst experience I've ever had renting a car! I did everything right. I arrived 30 minutes early of my scheduled time. I told the guy behind the counter my name, plus had the confirmation number. He typed the information I gave him then went through a door behind him, telling me he had to get the keys. Then he comes back and tells me they don't have any cars and he didn't know when any would return. I was planning on leaving on a trip. Needless to say, I was not happy with the situation. He agreed to have me called early the next morning. I never received the call. I called the national number and was told that overbooking was common practice, as if that made it all ok. Really?

I rented from Payless at Dallas-Fort Worth. He was very nice and friendly. They had the car I reserved, it was clean, and full of gas. Yes, the pre-paid fuel problem. It was not described as optional, but the agent told me although Payless' fuel price was lower than market (which it was $ 0.50 lower than market), I'd be better off filling the tank before I returned it. I wasn't completely sure that I would be getting the fuel credit when I returned the car, and I mentally fretted about it for the day, but the prepaid fuel was credited.

THIS COMPANY IS THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH!!! Long story short, their customer service representative completely lied to my face which ended costing me $200!!! The man had asked me verbally whether I wanted all of the extra kinds of insurance and I said no to absolutely everything, knowing that you don't need most of them. We spent about ten minutes talking about all of these options. Then, he put the agreement in front of my face and highlighted the spot where I was to sign. I had literally just told him I did not want ANY of the services he had mentioned and apparently he snuck them in to my contract! I assume, that as tactful people do, once you agree verbally on something, you transfer it to paper and it will reflect what you just discussed. He had signed me up for everything I said I did not want.

Horrible experience - Had a reservation confirmed and they overbook the reservations. No cars were available. Waited an hour to hear that. Wow. Never again.

I showed up 2 hours early at Payless car rental place and to my surprised they were out of my full size car and at the time only have SUV available. I was asked to wait for 2 hours when my reservation was for and they refused to upgrade me. I then asked them if come 2 hours later no one returned a full size car then what happen, by then we can upgrade you! I told them to take me back to other car rental and was able to get a car from another rental company. The last time I rented from them at Ontario airport and I was an hour late, they cancel my reservation because I did not show up at the time you made the reservation.

Payless Car Rental. DO NOT RENT cars with them. You'll regret it. It's the Worst Customer Service Ever!! Shame on those two ladies at Atlanta International Airport yesterday 11/03/15 at 6 pm. If this matters to the management. These two black ladies were really really nasty to most customers and they were so proud of it. They'd rather be rude to their customer and send them away than provide a good service or help or cash in money like the other competitors. I wondered if they'd have done the same if it was their own business. But I can't imagine someone like them owning a business - too stupid and low class. I think this company or at least the management have no idea about what's going on and that their employees have zero customer service. They are rude and nasty to their clients. This company will go down soon because of this kind of behaviors. Please do not rent with Payless Car Rental. You will regret it...

Please have a direct number to contact you. When I call this number +1(224) 220 06 04 there is this option (6-2-4) which leads you to nowhere. Please delete this option. Increase frequency of shuttle transport in Chicago Airport. I arrive to the airport at 00:30 and was waiting for the shuttle 40 minutes, I was able to see 11 times the Avis bus to go by!!! I had to take a cab to get to your facilities. And instead of receive an apology and an offer to refund my money for the cab, the person in the desk said it was impossible and that his driver was right now picking people. He even asked me if I was in the right place for God sake!! A TOTAL DISAPPOINTMENT!!!

Arrived at Payless Car Rental desk at PBI 25 minutes early. Rebecca was at the desk and was quick (and seemingly happy) to tell me that my reserved car had been reserved for 7 pm and it was not yet ready. She then went on to try to "up sell" me on a more expensive car. When I said no, she again reminded me that I had gotten there too early and that my car would not be available until 7 pm. At 7 pm the car was still not available... Rebecca was punishing me. Rather than continue to deal with Rebecca at PBI, I instead chose to get back on the bus to the airport where I was able to negotiate another rental car with another rental company which I did. Others need to beware of Payless Car Rental Company and rude and disrespectful Rebecca, their ambassador.

Was charged for insurance that did not ask for an fee's that have never paid with any car company. Have a complaint with the company but told will take 72 hours before I will hear from them. And from what I have read here will never get my money back. If someone would start a class action lawsuit on this company, they will see all the fraudulent charges going on with this company. Do yourself a favor and RUN when you see this company sign!!!

I rented a small size SUV at the Seattle Tacoma airport on 10/28/15. I chose Payless since they had the lowest rate on Expedia ($21/day including "all mandatory taxes and fees" paid at the counter.) Instead of the $107 I was expecting at the counter, the contract total was $348.33. It included a $200 "security deposit" and a tank of pre-paid fuel. I questioned this and the agent said that the pre-paid gas was required and added automatically, and the $200 security deposit was an authorization on my card to be released on return. I would only be billed for the actual final rental charges.

I reserved a rental car using Payless Car Rental's website, and I'll admit that I used this company because it was the best deal. The plan was to pick up the car after my flight from Atlanta, GA to the Richmond, VA airport at approx. 9:00 pm. However, I called the Payless customer service desk when I realized that, due to circumstances beyond my control (electrical problems with plane), I would be arriving closer to midnight. I was told that the Payless car rental counter closes at 11:00, and that I could either use another car rental agency that closes later, or I could come back the next day to pick up the car from Payless. I found a ride to my destination that night, and didn't bother trying to contact Payless again. I will never recommend anyone to use this agency, and if I had read the other reviews earlier, I wouldn't have chosen Payless to begin with. It sounds like customer service is definitely NOT their priority.

This company is a scam! Booked a car thru Orbitz for Payless Car Rental company. I had booked 3 days at Las Vegas airport for a midsize car only to be told at pick up they had none. However they could put us in a Volkswagen Beetle. Or we could pay more money to upgrade. Really? No upgrade for free since I had a confirmation on a midsize car for the dates and times at booking. Yet a Beetle or pay more for an upgrade for what? Manager was no help. We cancelled and went with Alamo. Called Orbitz and complained to them. They assured no fees or penalties would apply. Why on earth is Orbitz dealing with a scam company? Taking my business elsewhere. Apparently I am not the only one having or had this same problem. DO NOT RENT FROM THIS COMPANY!

Our experience with Payless Car Rental in Montreal was horrible from beginning to end. The price they advertise is not true, and the tactics they use to steal your money are unscrupulous. Stay away!

Rented car at local airport using an online provider. Have multiple copies of emails and reminders from them about pickup dates. No mention of any specific local renter policies. Arrived at airport 7 AM. They were not there yet. At 7:05 a rep shows up and takes her time setting up some counter top items. She took my name, asked for license and card used for reservation. At this time she asked for proof of residence. I said my license has my address and that I lived just down the road. I also had a carry license with same address. She said she needed a utility bill, paycheck stub, or an insurance card and pointed to a policy that I had never seen in any of their emails to me. I was by myself since my wife dropped me off and had nothing. I just asked for my money back. She refused and had some serious attitude. She said to contact customer service. I walked over to Dollar and had no issues at all. She could have cared less.

This is the second time I have rented a car from this place and both times it took extremely long for the shuttle to come around, while all other shuttles from competing rental places were looping. This experience was in San Diego. We called because it took so long and no answer all times. When arriving finally to get our vehicle this last experience, we were there for 50 minutes with only one customer service rep working and only 2 people in front of us. Then when we leave I notice 2 men sitting in an office, one with his feet up. The other guy was a customer service rep because he was wearing the same clothes as the lady rep at the front counter. Which I failed to mention was as dumb as a door knob and definitely did not know how to do her job.

We rented a car from Payless as a partner of Southwest Airlines through the SWA website near Hobby airport in Houston Oct 22-27. We were told even though the contract stated the Roadside Service Plan was optional, it was not and it couldn't be removed. They also charged us $400 in pending fees for what was a $200 contract. At the end of contract, we were still overcharged $35 and are working to have this resolved. Sounds as though we were the lucky ones.

I reserved and paid in advance for a car from Payless in Las Vegas. When I got to the counter to pick up the car on September 18th, I was denied the rental because I did not have proof of insurance with me. My proof of insurance is in my car at home and my AAA card was unacceptable. I was told the $481.38 would be refunded to my credit card the following week. After two weeks and the refund did not show up, I called Payless again. I was told the refund had been sent and it was my credit card company's fault. I contacted the credit card company and was told they did not receive the refund. After the third phone call to Payless I was told a refund would not be issued because I was the one that cancelled the rental. THAT IS NOT TRUE! I was refused the rental as stated above. I am now wondering if I am getting this runaround for other reasons for this such as, race, gender, or age??

I made a reservation through the website for a rental in Tampa, Florida and prepaid the entire amount for a discounted rate. Upon arrival I noticed a long line and that should have been my clue that something was wrong. I waited the line just the same and as I waited I observed that a few of the customers at the counter were questioning the clerks with frustration and dislikes on their faces, hence the reason for the line. I finally made it to the counter and after the clerk found my reservation he began to get me to purchase all sorts of extras like roadside assistance, Insurance coverage, GPS, etc. All to which I declined. However he kept trying and trying with stories of what if this, what if that. He finally took no for my answer after my wife just say "Enough already... No!" He then went on to say that they will need to hold a $200 deposit for the vehicle on the same credit card that was used to pay for the advance payment.

I wish that I had reviewed this site before a recent rental with Payless in Chicago at O'Hare. Despite a reservation, I was told that they had no car for me. I asked them to assist me in finding a rental with another company. They declined, but did offer me a ride back to the airport. In a subsequent contact with Customer Service, I was accused of lying as their information suggested there were cars available the day I was refused one. Attempts to contact the manager at the site and the parent company Avis-Budget went unanswered. Do yourself a favor and stay away from all of these companies.

Customer service is horrible. I watched the counter agents in Houston literally yell at the people in front of us. 800 # folks didn't even care to help with questions. Counter agent lied and told us it was the law that we had to pay for all of their options. Worst experience EVER. Find a different rental agency - believe me, the extra $2-$5 is well worth it!

Watch out. Read your bill carefully when you receive it. Payless Car Rental Added bogus a "Pre-paid Fuel Charge" to my credit card.

During my initial visit to the customer service kept adding products that I told her I didn't want even to the point that I had to write in "I DECLINE" because she claimed she could not reprint and take it off. Well one slipped past me the roadside assistance. I called and made a complaint and was told they would not reimburse me. This is their email to me:

Arrived at the desk to no one. The clerk was off visiting at another rental center while I stood waiting over 10 minutes. Then my rate wasn't honored and they didn't have the car to accommodate me. Substandard vehicle which kept overheating and died twice upon leaving the rental center. When calling Customer Care I was told my complaint would be reviewed in 72 hours!!! Then I was told to call the local office but no one answered, ever, over 5 days. Beware, beware, beware!

I always rent cars with Enterprise. This time I decided to rent at Payless in Sanford since it was closer to me. The store is empty for a reason! The only person there was the "manager" that went out of his way to be rude! Instead asking me if I want to purchase the insurance or if I have one from my car, he asked me to see the policy of my car insurance to see what is cover or not. Needless to say I left there. Place and the person was dirty and smelled. But this person rudeness was uncall for. Do yourself a favor, do not go there.

I reserved a midsize car through Cheapo Air for 2 days in Phoenix, Arizona. The rate for the 2 days with taxes was $210. When we arrived at the counter, we were told that because we were going to the Grand Canyon and driving from sea level to 7000 feet we needed a vehicle with "more power". Even though we knew it probably wasn't necessary, we took the offer of an SUV for $259. We also agreed to take the basic liability insurance (we were quoted $25 a day). We had to wait about 45 minutes while they washed the vehicle, and I was getting anxious as we had a long drive on unfamiliar roads and it was getting dark.

This car company is always ripped off customers. For example, they mark their car that there was some scratch on the front bumper but I found out on the left side got very long scratch, the door got big dent, window trim on the right side the whole piece missing and scratch many places at the rear bumper. When I asked them to recheck it, they were like mumbling. When I returned the car, they cheat me 1 hour earlier and when I returned a car, they cheated me another 2 hours in order to get another 1 day rent.

Car was rented on Oct 10, 2015 for a 9-day rental beginning October 19, 2015. The Collision Damage Coverage was paid at that time. Upon arriving at the Richmond VA airport, I was the third person in line waiting for a car. There were no cars in the lot, not a single one. What kind of a business is this that has no vehicles to rent? Is there no accountability of inventory? When you make a reservation for a car you expect it to be there waiting for you. Never again.

I would never use this company again. It's the 2nd time I used them and the customer service each time was horrible. I never felt so disgusted with a rental company. When I arrived, my car that I reserved was not available. The representative was not sympathetic and offered no solution. I asked if she could give me a courtesy call when a car was returned. She said NO...I left to my hotel without a car. I returned the next morning to the same rude female. After waiting 30 mins I got a car. As I type, I returned the car last Tuesday and the $200 hold that I was assured would be off that midnight is still there. No one has yet to help me fix the issue. They constantly down play the situation and talk to me like I'm dumb. I'm out of $200 and extremely dissatisfied. WORST CAR RENTAL IN RICHMOND INTERNATIONAL AIRPORT...HORRIBLE WORKERS!!

We have been waiting for 1 hour 10 minutes and still have 6 people in front of us. Two people behind counter. Extremely poor management. Cannot get through to Payless on phone. Two others have left and walked next door to Avis.

Never rent from Payless. One day rental of Nissan Rogue cost me $1064 from Phoenix Airport. There is no one in the Phoenix office to answer calls, and there is no number on Payless website. I am involving attorney to file paperwork with Arizona State Attorney and Phoenix District Attorney. When I rented a car, I was told it's $59.99, and with all the fees and taxes came to $203, which I took, because I was in the hurry, and needed a car really bad to make it to Nogales, Az for 8 AM. All the other rental companies at the Phoenix airport were closed. They also put $200 hold on the card, and they said it would be released in 3-5 days. After that, I had two more charges, and no one to talk to.

I made a reservation to rent a car from their location in the Tampa airport. I prepaid for the reservation. When we arrived, I declined their extra services of "Roadside Service Protection" and "Collision Damage Waiver". When I got home from my trip, I noticed a fee of $149.33 was charged to my credit card from Payless Rental Car. I called and spoke to someone in customer service to try and resolve this overcharge. I didn't even know what it was for? After multiple emails (because you can't speak to a person about a "dispute"), I finally found out that the charge was for the "extra" services that I declined. I was told "the billing is correct" and they would not refund anything to me. I have found multiple complaints about this company for the same thing. It appears that this is how they make their money, by scamming their customers. They should be charged with fraud and extortion. They should be ashamed of themselves.

The staff at the counter clearly gets paid on commission for selling options, and are scamming customers to pad their wallets. Issue #1: I observed the staff tell the couple in front of me that his credit card didn't work, and that they would have to add his wife to the contract to use her card. I didn't think much about it, until they did the same thing to me! My credit card was fine. I even contacted my credit card company after the fact, and they stated that there was no issue and that Payless hadn't tried to charge my card! What a scam. Adding a 2nd driver adds $12/day to the contract. Issue #2: The staff stated that the prepaid fuel option was mandatory. I didn't want the prepaid fuel option, because I was only using the car for a short round trip. They insisted it was mandatory, and added the $50 charge to my contract. What was supposed to be a $68 rental (taxes and fees included), as stated on Priceline, ended up costing me over $150. This is absurd.

DO NOT USE PAYLESS CAR RENTAL. Payless Car Rental was closed upon my arrival at the Pensacola airport. I landed at 9:00 pm, well before the schedule close time of midnight. As a result of the Payless Car Rental leaving early and closing, I was forced to pay an additional $180 out of pocket for a similar rental with Alamo. When I called Payless to see if they would help cover the costs, the employee on the corporate helpline was extremely unprofessional and only provided a link for a request of compensation. Ultimately, they refused to compensate me for the difference and I was left with an additional $120 out of pocket. Do not use.

I reserved my car rental on Orbitz. The total price for the reservation was $195.92. When I get to the rental counter the total charges were $282.91. I showed the rental agent my reservation with a total of $195.92. I was told the additional amount was for the roadside assistance and full tank of gas. I told the rental agent I didn't want to buy a tank of gas from them and I didn't want the Roadside Assistance. She stated that if I returned the car full with a receipt the gas charges would be taken off on return. She would not take the Roadside Assistance off the contract. I waited to speak to the supervisor and he refused to remove the Roadside Assistance. I had to pay an additional $54.16 for something I didn't need or want. I have AAA. This Roadside Assistance is a bogus service. Why am I paying for them to take care of their broken down car? Roadside Assistance is standard service other car rental companies provide without a charge.

At the time of rental at the Nashville airport on October 1, 2015, I told the counter rep, Charmine, that I did not need, nor want any car insurance. 5 minutes later, when she had printed out the paperwork, she told me to initial and sign certain places on the contract. She did not offer me an option to decline add-on insurance. The only options given were 'basic' or 'full,' which I did not fully question. I initialed and signed where requested, and when returning the car 7 days later, a charge for $174.93 (for CDW Tier 1) was on the bill.

We had an early flight out of Baltimore and didn't fill the tank. It was just below half. The return clerk charged us $99.00 to fill the car up. The clerk that gave us the car failed to mention their ripoff policy on gas fill-ups. How can they justify charging $8.00 per gallon when the national average is $2.30?? I will never rent another car from Payless. (Paymore should be their name.)

This company seems to have completely arbitrary and rapacious fee practices. I had rented for a week, anticipating that if needed I could extend the agreement, such as I've done with every other rental agency. When I inquired about extending, the counter clerk indicated there would be a $20 extension fee. Two days later I was told it was not a $20 fee, it was $20 PER DAY additional rental charge. So a car that was costing $15 a day is now renting for $35 per day. The only way I could forgo the fee was to again drive the 70 miles round-trip to the airport to return the first car at the end of its agreement, and I couldn't even rent another car at whatever rate Payless was then offering while I was standing in front of the Payless counter. In that case, I would forfeit the payment for all my unused days to the company.

I rented a car through Payless and when it wouldn't start on Mon 10/5/15, I called them and they told me I should have it towed at my own expense of $102 back to the airport. When I got to the airport I had to wait in line for 2 hours to get a replacement car. I lost 8 am-1:15 pm of a vacation day. I gave the person at the desk the tow card to call driver and verify the return. The employee did so and gave me the replacement.

I rented a car on the internet from Orlando, FL. I went to pick it up when I got there I had to show a utility bill for proof I was a FL resident. My license was not good enough. My passport was not good enough. My gun permit was not enough. Here it is after waiting for a half hour before I even got to the counter for them to tell me "No you need a utility bill." Now I'm coming back from NH to go home and I had rented the car for 4 days all done online. I had confirmation number and everything. It's 12:30 at night I was not even done talking to the gentleman he told the person behind "Come on up," totally ignoring me like I din't even exist anymore. It's like "Are you kidding me?" Who carries their bills from NH to back home in FL?" They told me "Can't help you" and I had all sorts of proof I was from FL so I said the F word.

Arrived in Denver with a car reservation for Ford Fusion for $204 at Payless. After 46 min in line at 10 PM Thurs night to get reserved car finally reached counter. Was told that a third driver would be $12 per day but two allowed so went with two out of 4 adults. Reserved Ford Fusion but attendant said they had excess of Ford Expeditions and few Fusions so would upgrade for free if we would switch. Also said the vehicle was loaded with navigation and hands free. We agreed. The navigation and hands free cell phone did not work. When we returned we were charged for the upgrade, second driver and an additional 51 in fees. Instead of $204 we were charged $397.

They certainly don't care about attracting repeat customers. Last week the clerk said "initial all six boxes to decline additional charges for insurance, road service, etc..." and he circled six spots for me to decline. When I got back home and reviewed the invoice, five of the six boxes you initial to decline, the one in the middle you initial to accept. On the particular charge of road service I distinctly remember telling the clerk that I already had road service... I was charged for a full week of that service. I plead my case to customer no service and they told me tough luck, since the reviewer was not there he needs to side with the employee. Payless is part of Avis and Budget... Never again. It appears that that is their way of chiseling money from consumers.

On Oct. 5, 2015 I reserved a car, pickup on Oct 9 and drop off Oct 12 from hotwire.com for 114.86 for 3 days rental with unlimited mileage. Today Oct 9 at 6:00 p.m. went to pickup the car at Crown Plaza Hotel location on airport road in Toronto Ontario. The whole reservation completely change from 114.86 to 261.85 and when we ask what is change about the confirmation email and the amount of the rental, I been told that the confirmation and when you come for pickup complete two different thing. So ask if I can get the money back and return the car after 1 hour arguing with the Payless renting agent at Crown. The hotwire just tell me sorry but we can't do anything to abort the wrongdoing from their agent. Now I need to know where and who I can go to get help for this matter that I do not understand until now. WHY AND WHY WHY this could happen in Toronto Ontario Canada.

Giving them one star is even too much. The car I rented was beat up, scratches, nail polish marks and a cigarette burn on the driver seat. The brakes was a mess, the windshield was so dirty we couldn't see out the windows and it was raining to boot. We had to physically clean the windshields and side mirrors just to see because whoever cleaned it left a lot of residue. Returning the car is a mess. Our flight out was at 7 am and I called two nights before to see the process of dropping off the car.