Payless Car Rental

Payless Car Rental Reviews

About Payless Car Rental

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Payless Car Rental Reviews

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    How do I know I can trust these reviews about Payless Car Rental?
    • 4,589,409 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceCoverageSales & Marketing

    Reviewed Dec. 24, 2024

    Wife verbally declined insurance as our home / auto policy covers rental cars. The sales person at desk had her initial that we wanted insurance. When we notice the charges after we returned the vehicle they accused us of trying to scam them by trying to get free insurance after the fact. Total misrepresentation, and terrible customer service. Stay as far away from this company as possible.

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    Customer ServiceContract & TermsPunctuality & Speed

    Reviewed Nov. 28, 2024

    I rented a car for 28 days from Paphos airport Cyprus, Within the first 24 hours of the rental after only having driven from the airport to the hotel, (20km) the electrics failed which made the car unusable. I called the assist line and was told to wait in my hotel for a technician to call. They called and came to the hotel a few hours later. They said they'd need to exchange the car, so made all the checks and switched vehicles. When I arrived home 29 days later I saw a new charge of 15.80 on my credit card, I enquired and was told it was for petrol consumed on my original car, (That I'd had only driven to the hotel - which malfunctioned and was un-drive-able.)

    When the original car was collected from my hotel the petrol gauge was still on full. I wrote and complained. The car was un-usable and still had a full tank - so obviously whoever collected it drove it somewhere to be fixed then back to the airport - which all used petrol, then the gauge was read. So claiming that 15.80 of petroleum was used in one short trip is outrageous. I can’t accept being penalised for a vehicle we couldn’t use within 24 hours of the rental. Especially as even if I'd wanted to I couldn't drive it to a petrol station. I have always followed the contract details on every vehicle hire.

    Payless should be apologising for my wasting a 1/2 day of my vacation waiting for their faulty car to be exchanged - Not making a money-grab for a few euros from a customer who over the past 14 months has spent more than 1300 euros on car hire from their company. It’s totally outrageous, and I'd highly recommend any future customers beware - as it seems they can simply go into your bank account and take whatever they want.

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      Staff

      Reviewed Nov. 2, 2024

      I rented a vehicle thru CarRentals.com. Keep in mind I have rented thru them many times and had nothing but a good experience. Now this time it was Payless. Ok I can do this, Well I rented a Tahoe. When I got to Phoenix Airport and stood in small line! It did not go fast, anyway when I got to the agent they had a Arcadia for me and I said what about the Tahoe???? "We don't have them." Ok ending up getting a Armada, Then The insurance I had purchased was no good at Payless, So I bought theirs at 65 dollars a day. The Vehicle was filthy inside the windshield was just a full of smug. Contacted customer No help. I would never rent from PAYLESS. They are terrible, pay more anywhere and you will be glad.

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      Sales & MarketingPrice

      Reviewed Oct. 19, 2024

      Horrible car rental. Was not given car advertised in sale and told that the car “Jeep Cherokee” was not even available at Payless by attendant. Given Kia instead for price paid for Jeep! Also charged extra for miles even though sale stated unlimited miles. Most untrustworthy car rental I have ever used!

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      PriceStaff

      Reviewed Oct. 8, 2024

      If I could give ZERO stars, I would! The car they gave me needed servicing and almost broke down on me. When I returned, I didn't have time to clean the back seat where my dog had been. I understand needing to charge a cleaning fee but $250 is OBSCENE!!!! Especially when the entire cost of the rental was $215 for 3 days. I hope NO ONE uses them EVER!!!! They offer a low rate and charge you for whatever they can. That's how they continue their business. It's another TERRIBLE business practice that lines the pockets of the corporate upper management and screws over normal, hardworking people. I'll make sure anyone I can tell knows it. Don't use them or they will find a way to take money from you. PAYLESS is AVIS and the whole place is a DISGUSTING business that doesn't care at all about the customer. Glad I never have to deal with them again... Hope you don't either!

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      Sales & MarketingStaff

      Reviewed Sept. 1, 2024

      This place is a scam. They drive you a few miles off site from the airport to a sketchy neighborhood then tell you they won’t rent to you unless you buy the insurance from them even though you may have great personal auto insurance that is sufficient. No kindness, no qualms about doing this because they do it to every customer. Don’t use this place. Only book with a car rental company that is on site at the Tampa airport.

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      Reviewed Aug. 30, 2024

      Got my rental at the airport at night time, didn't saw the car had a bump in the rear, back right side window trim was missing and they didn't even had that in the notes of damage. But the worst of all this car SMELLS LIKE IT GOT WET INSIDE but my husband opened the hood and the entire engine looked like the car got through muddy patch and the smell was coming from the AC of the car

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      Customer ServiceStaff

      Reviewed Aug. 29, 2024

      I went to its office in Illinois, St. Louis Lambert Airport. The employee didn't accepted my card arguing that isn't a "real bank card", he recommended me to look for Payless phone number in Google to call them and tell them to return me the money I paid online to make the reservation. My card (Money Network card) had the money and even though my card is associated to a normal bank the Payless customer representative, refused to proceed with the car rental.

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      Customer ServicePrice

      Reviewed Aug. 21, 2024

      Payless Car Rental was horrible! They were rude on the phone and hung up - it was a supervisor. They price gouge and the minivan we had made mechanical issue sounds during our trip and had a huge mark on the side. We had to clean the car out completely in fear of being charged for anything left on the floor due to reading other reviews where they overcharged people. Do not use!

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      Customer ServiceStaff

      Reviewed Aug. 4, 2024

      I declined additional car insurance as I have State Farm Insurance and was still charged an extra $120 for my 4-day car rental. When I called the Payless Car Rental in San Diego back when I was aware of this, they said it was because I didn’t provide a copy of my car insurance card. First off the Customer Service Representative DID NOT ask to make a copy of it as I would have gladly let him make a copy of it. They spoke to me as if it was MY FAULT and I do not appreciate that as it was not. Their little snide & rude comments and attitude had me say a few choice words as well. I will never rent a car through Payless Car Rental nor recommend them to anyone.

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      Payless Car Rental author review by Lauren Fix

      As an Avis subsidiary, Payless Car Rental operates more than 120 retail locations under a combined corporate and franchise model.

      • One-way rentals: Travelers can expand their reach and make work travel more convenient by picking up a vehicle at one location and dropping it off at another. Renter also have a choice of 15 different vehicles including economy cars, minivans, SUVs and 12 passenger vans.

      • Loyalty program: The Perks Club provides a streamlined reservation and check-in process.

      • Last-minute pricing: When booking ahead, renters usually get the lowest pricing, but Payless Car Rental also accommodates last-minute bookings with specials based on the pickup location.

      • Discounts: Partner organizations get discounts, like the five percent discount offered to all AARP members. Save 10 percent on monthly rentals or when you book more than 30 days in advance. Sign up for the newsletter for additional discounts.

      • Early-pay discounts: When renters book at least one day in advance and pay at the time of booking, they can save up to 20 percent. Cancellation fees apply to this type of booking.

      by Lauren Fix Auto & Finance Advisor

      Lauren Fix, The Car Coach®, is a nationally recognized automotive expert, sector analyst, journalist, author, keynote speaker and television host. A trusted car expert, Lauren provides an insider’s perspective on a wide range of automotive topics and aspects, energy, industry, consumer news and safety issues. Her analysis is honest and straightforward. Lauren is the CEO of Automotive Aspects and the Editor-in-Chief of Car Coach Reports, a global automotive news outlet. She is an automotive contributor to national and local television news shows including Fox News, Fox Business, CNN International, The Weather Channel, Inside Edition, Local Now News, NewsMax, The Daily Flash show and more.

      Payless Car Rental Company Information

      Company Name:
      Payless Car Rental
      Year Founded:
      1971
      Address:
      P.O. Box 699000
      City:
      Tulsa
      State/Province:
      OK
      Postal Code:
      74169-9000
      Website:
      www.paylesscar.com