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Payless Car Rental

Payless Car Rental
Overall Satisfaction Rating 1.17/5
  • 5 stars
    1
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    1
  • 1 stars
    41
Based on 44 ratings submitted in the last year
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Payless Car Rental Reviews

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Rated with 1 star
Verified Reviewer
Original review: March 18, 2020

Payless Car Rental in San Diego is running a bait and switch operation. The way they work is to put some exceptionally low prices out on the travel sites. I made my reservation through Hotwire. Then when you arrive they have a zero adjustment policy. If your rental time is at 4:00pm then you have to be there exactly at 4:00pm. I arrived four hours early. Then they claim they have no car for you and offer the switch. First they offered me a bigger car for a lot more money. Then they said they had to add a whole additional day of rental to get the car 4 hours early. In the end, they gave me a smaller car at a higher price than what I had the reservation for. They also are very pushy about paying for rental car insurance coverage and demand proof of insurance coverage if you refuse to buy. This is not an upfront organization. You are better to pay more and rent from one of the more respectable rental companies.

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Rated with 1 star
Verified Reviewer
Original review: March 9, 2020

I booked a car thru. Booking.com and the reservation was with Payless. I've never rented with them before and the quote was for 3 days for $94.44 for the cheapest car. I arrived at Austin Airport, the woman tried to upsale me saying all small cars were gone and offered a mini-van and I said no. I declined all extra insurance and she looked very unhappy. When I returned the car, I was billed $141 for 2 days and 2 hours of rental. It turned out that (and this is NOT on the contract I signed) I was required to return the car by 3pm which I wasn't aware of. The agent didn't point this out for me.

Furthermore, nowhere on the contract did it say that if I returned the car later, I would be billed close to $10 per hour...I think the woman purposely didn't mention anything and anyway this was NOT on the contract. I tried to talk to the customer service and the guy just kept saying the billing was correct. So I was billed $141 for renting the cheapest car on the selection for 2 days and 2 hours. This company doesn't do business honestly. It should not exist. Apparently, it is part of Avis? I don't understand how company can run business like that. This happened on 3/4-3/6 at the Austin Airport. Booking.com ref. is available upon request.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 8, 2020

    Made a reservation online for Pick up at San Diego airport. Price seemed pretty reasonable and didn’t think anything of it. Big surprise when I got to the counter, the actual price increased by 100% and agent who was somewhat passive aggressive stated that CA law requires me to take insurance with them. Never heard of that since I have been renting cars for a decade. Since I am covered with my credit card and personal car insurance - I always waive insurance provided by the rental car company. Also to note this is not a requirement, however, counter agent positioned it as such and told him to cancel my reservation. Went to Enterprise instead, paid less and did not have to take insurance with rental car company. I would recommend any car rental company BESIDES Payless which is actually PAYMORE and deceptive practices.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 3, 2020

    I recently had my first and only experience with Payless. I arrived late due to a technical issue with the airlines. When I gave my confirmation number to the representative, his first comment was "We already gave that car away but I will get you another car but there is a charge of $150.00 that will be added". It just seemed to go downhill from there, he demanded that I take the insurance and I informed him that my company policy covers me on any rental vehicles. He demanded that I produce the pink slip and that I contact the company to confirm coverage.

    I have rented cars from all the major leasing companies and have always declined coverage and they have accepted it. There was no way of getting around this fellow so I accepted the coverage and as soon as I did that he dropped the $150.00 charge? When all was said and done on the paperwork, I spent another 1/2 hour waiting for a car. I went thru Expedia and points and will never do that again. Again, it's NOT Payless at the end it's PAYMORE!!! Save time, money and aggravation and deal with the better known rentals companies.

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    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 19, 2020

    Rented cars several times. Use their shuttle service from Philly always. Every employee I have dealt with has been courteous, professional, and most important... ON TIME! I've dealt with a Sue and Brielle via phone, and Michael and James in person. They are a perfect 10 for 10 with me! I always get the size car I order, always with at least a half tank and return it same way. No surprises on my card which I have experienced with other companies before finding Payless. I will never go to another. 5 stars all day!

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    Rated with 1 star
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    Verified Reviewer
    Original review: Feb. 5, 2020

    I would give them 0 stars if I could post that way but since I must give them a star rating it is 1. Wish I would have done my research a little better about this company before I rented with them as I would have been able to avoid the headache that has come from this experience. Do yourself a favor and pay the extra money for a car with a better rental company.

    There were unauthorized charges made to my credit card account. They made this charge, AFTER I had already paid in full for the car and dropped the car off. I couldn't get a hold of anyone at the airport to find out what the charges were for and had to make MULTIPLE calls to the "customer service" line. Once I finally got a copy of the invoice to see what the charges were, I found it was for PDW which I had declined along with all other insurance when I picked up the rental. I was told that I could start a dispute and I would have an answer within 42-78 (2-3 days) hours and should see the refund in that time to my account.

    It has been 5 days and I haven't heard from anyone so to add to the inconvenience of this entire ordeal I had to call and cancel my credit card and request a new one and start a dispute with them. This entire ordeal has been an ABSOLUTE nightmare and I wouldn't wish this upon even my worst enemy. I will NEVER recommend or use Payless Car Rental ever again.

    I filled out the customer satisfaction survey that they sent me and the response at the end of the survey is completely laughable because based on all of the reviews that I have read, dating back up to 4 years ago, they don't do anything to make improvements to the company. Here is the response at the end of the survey: "Thank you, your survey has been submitted. We appreciate your participation and feedback. We regularly make improvements to our service as a result of the valuable feedback we receive from our customers. We look forward to serving you in the future."

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    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 1, 2020

    I reserved a full size car at the Philadelphia airport and this is the worst car rental experience I have ever encountered. I waited a full hour on the shuttle in freezing weather. I called and was rudely talked to and (Susan) hung up before I finished my question of how soon can I expect the shuttle That was the first red flag. Get to the counter and Susan continues her unprofessional rude attitude. She informed me they had no full size cars and offered me a van! I asked the purpose of a reservation and she responded “what kinda car you want!!!!” After the exchange I ask to be taken back to the terminal so I can find a car. I called the next day and asked to speak with the manager Sierra answered and ask why and refused to let me speak or leave a message she hang up!! I check Better Business to find they rated this company an F!! I can see why. This is a horrible horrible place for car rentals!!!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 24, 2020

    I rented a car over Christmas break and they overcharged by over the twice the amount I was quoted saying the car was returned on Jan 3rd with half a tank and at 8pm. I returned the car on Dec 29th at 9am with a full tank of gas. I have called and emailed numerous times without any response. Do not rent from this company.

    4 people found this review helpful
    Rated with 1 star
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    Verified Reviewer Verified Buyer
    Original review: Jan. 19, 2020

    Let me start by saying my original trip was a round trip flight LGA-DEN for a week. About 2 weeks or so prior to the date of the trip we had an event come up in Dallas so we decided to go there at the end of the trip. Flights were at this point very expensive. Renting a car was a no brainer based on price and the fact that we had bags to check.

    We had no flight into Denver so we get to the airport terminal and proceed to the rental car bus pick up section where we were instructed via email to “Call for pick up from the direct line phone at the rental counter in the terminal, then proceed to island 4 for shuttle pick up.” Me along with several other people could not find such a phone anywhere (inside or outside)! The bus arrives by some miracle and we board with the driver less than thrilled with his job not saying a single word to anyone while carelessly tossing the bags onto the bus.

    We get to the building without issue and proceed to the counter. I’m greeted by a female in a wrinkly untucked buttondown shirt. She asks me very directly “where are you going?”. I tell her Dallas and she says “why don’t you just fly there? You flew here!”. Does she not want my business? Why do I have to explain my reasoning for how I travel? Continuing throughout the conversation she was very short and quick like she would do anything to speed up the process. I was going to ask for 2 extra days with the vehicle to use in Dallas but I knew after just speaking to this employee for a few minutes I do not want to deal with this company any more than I have to. She tosses me the keys and says “Aisle 56. You’re all set”. No walk around the vehicle with me for damage or to ensure fuel level.

    I get to my vehicle and do a walk around myself notating any damages with my camera. I get in the car and immediately notice it has not been cleaned at all on the inside. It had some sort of sauce on the driver door, by the radio, and on the passenger door. A previous rental agreement with someone’s personal information from Avis in the center console. A vape pen in the driver's door.

    I arrive in a Dallas and drop off the car to the intake employees and proceed into the airport rental car building. Immediately upon entering I walk directly to the Enterprise counter and book a vehicle for 2 days in Dallas with an experience from the reception desk to the drive off immensely better than Payless. I can comfortably say I will NEVER use Payless Rental Car EVER again. Customer Service can be the most basic process and I promise I’m not looking to have my feet kissed by the employees but basic professionalism is expected. Spend a little more and go with a company more reputable. It’s worth it.

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    2 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Jan. 10, 2020

    I rented a car over Christmas break and they did not return my car in the system. And I was given a receipt for $270.95 and they changed me for 850.05 saying my car was 6 days past due. When I was on the flight home and had returned the vehicle. I have waited the minimum 72 hours and still have not received my refund or have had anything fixed. I do not recommend renting from them. They are a fraud company. It’s a scam.

    2 people found this review helpful
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    Payless Car Rental author review by Lauren Fix

    As an Avis subsidiary, Payless Car Rental operates more than 120 retail locations under a combined corporate and franchise model.

    • One-way rentals: Travelers can expand their reach and make work travel more convenient by picking up a vehicle at one location and dropping it off at another. Renter also have a choice of 15 different vehicles including economy cars, minivans, SUVs and 12 passenger vans.

    • Loyalty program: The Perks Club provides a streamlined reservation and check-in process.

    • Last-minute pricing: When booking ahead, renters usually get the lowest pricing, but Payless Car Rental also accommodates last-minute bookings with specials based on the pickup location.

    • Discounts: Partner organizations get discounts, like the five percent discount offered to all AARP members. Save 10 percent on monthly rentals or when you book more than 30 days in advance. Sign up for the newsletter for additional discounts.

    • Early-pay discounts: When renters book at least one day in advance and pay at the time of booking, they can save up to 20 percent. Cancellation fees apply to this type of booking.

    by Lauren Fix Auto & Finance Contributing Editor

    Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

    Payless Car Rental Company Information

    Company Name:
    Payless Car Rental
    Year Founded:
    1971
    Address:
    P.O. Box 699000
    City:
    Tulsa
    State/Province:
    OK
    Postal Code:
    74169-9000
    Phone:
    (800) 729-5377
    Website:
    www.paylesscar.com