Payless Car Rental Reviews

Wife verbally declined insurance as our home / auto policy covers rental cars. The sales person at desk had her initial that we wanted insurance. When we notice the charges after we returned the vehicle they accused us of trying to scam them by trying to get free insurance after the fact. Total misrepresentation, and terrible customer service. Stay as far away from this company as possible.

I rented a car for 28 days from Paphos airport Cyprus, Within the first 24 hours of the rental after only having driven from the airport to the hotel, (20km) the electrics failed which made the car unusable. I called the assist line and was told to wait in my hotel for a technician to call. They called and came to the hotel a few hours later. They said they'd need to exchange the car, so made all the checks and switched vehicles. When I arrived home 29 days later I saw a new charge of 15.80 on my credit card, I enquired and was told it was for petrol consumed on my original car, (That I'd had only driven to the hotel - which malfunctioned and was un-drive-able.)

I rented a vehicle thru CarRentals.com. Keep in mind I have rented thru them many times and had nothing but a good experience. Now this time it was Payless. Ok I can do this, Well I rented a Tahoe. When I got to Phoenix Airport and stood in small line! It did not go fast, anyway when I got to the agent they had a Arcadia for me and I said what about the Tahoe???? "We don't have them." Ok ending up getting a Armada, Then The insurance I had purchased was no good at Payless, So I bought theirs at 65 dollars a day. The Vehicle was filthy inside the windshield was just a full of smug. Contacted customer No help. I would never rent from PAYLESS. They are terrible, pay more anywhere and you will be glad.

Horrible car rental. Was not given car advertised in sale and told that the car “Jeep Cherokee” was not even available at Payless by attendant. Given Kia instead for price paid for Jeep! Also charged extra for miles even though sale stated unlimited miles. Most untrustworthy car rental I have ever used!

If I could give ZERO stars, I would! The car they gave me needed servicing and almost broke down on me. When I returned, I didn't have time to clean the back seat where my dog had been. I understand needing to charge a cleaning fee but $250 is OBSCENE!!!! Especially when the entire cost of the rental was $215 for 3 days. I hope NO ONE uses them EVER!!!! They offer a low rate and charge you for whatever they can. That's how they continue their business. It's another TERRIBLE business practice that lines the pockets of the corporate upper management and screws over normal, hardworking people. I'll make sure anyone I can tell knows it. Don't use them or they will find a way to take money from you. PAYLESS is AVIS and the whole place is a DISGUSTING business that doesn't care at all about the customer. Glad I never have to deal with them again... Hope you don't either!

This place is a scam. They drive you a few miles off site from the airport to a sketchy neighborhood then tell you they won’t rent to you unless you buy the insurance from them even though you may have great personal auto insurance that is sufficient. No kindness, no qualms about doing this because they do it to every customer. Don’t use this place. Only book with a car rental company that is on site at the Tampa airport.

Got my rental at the airport at night time, didn't saw the car had a bump in the rear, back right side window trim was missing and they didn't even had that in the notes of damage. But the worst of all this car SMELLS LIKE IT GOT WET INSIDE but my husband opened the hood and the entire engine looked like the car got through muddy patch and the smell was coming from the AC of the car

I went to its office in Illinois, St. Louis Lambert Airport. The employee didn't accepted my card arguing that isn't a "real bank card", he recommended me to look for Payless phone number in Google to call them and tell them to return me the money I paid online to make the reservation. My card (Money Network card) had the money and even though my card is associated to a normal bank the Payless customer representative, refused to proceed with the car rental.

Payless Car Rental was horrible! They were rude on the phone and hung up - it was a supervisor. They price gouge and the minivan we had made mechanical issue sounds during our trip and had a huge mark on the side. We had to clean the car out completely in fear of being charged for anything left on the floor due to reading other reviews where they overcharged people. Do not use!

I declined additional car insurance as I have State Farm Insurance and was still charged an extra $120 for my 4-day car rental. When I called the Payless Car Rental in San Diego back when I was aware of this, they said it was because I didn’t provide a copy of my car insurance card. First off the Customer Service Representative DID NOT ask to make a copy of it as I would have gladly let him make a copy of it. They spoke to me as if it was MY FAULT and I do not appreciate that as it was not. Their little snide & rude comments and attitude had me say a few choice words as well. I will never rent a car through Payless Car Rental nor recommend them to anyone.