Payless Car Rental

Payless Car Rental Reviews

About Payless Car Rental

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Pros
  • Good vehicle quality
Cons
  • Unexpected charges and fees

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Payless Car Rental Reviews

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    How do I know I can trust these reviews about Payless Car Rental?
    • 4,610,071 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 13, 2025

    Re: Payless Car Rental Company, I am writing to express my outrage and disappointment at the unacceptable experience I had with your company during my recent car rental. Firstly, when we arrived at the pickup location, we were asked to select a car from a specific row, only to find that the car we were supposed to pick up was not even in the slot. This happened not once, but twice, wasting precious time and causing frustration. To make matters worse, when we finally got into the second vehicle, we discovered that there was no key fob in the car. This is a basic oversight that should never happen, and it's shocking that your company could be so careless.

    But the cherry on top was when we were stopped by the police just 2 miles from the airport because the car we were driving had an expired out-of-state tag. This was not only embarrassing but also caused a significant delay to our journey, putting us over an hour behind schedule. What's even more appalling is the nonchalant attitude of your staff when we complained about these issues. They seemed utterly unbothered and told us that no compensation or offset would be offered. It's clear that customer satisfaction is not a priority for your company.

    To add insult to injury, when I called your customer service to report these issues, I was met with indifference and given the same unacceptable response. It's clear that your company is not interested in making things right or providing a decent customer experience. I demand a formal apology and compensation for the time and inconvenience caused by your company's incompetence. I expect a prompt response and resolution to this matter. Sincerely,.

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    Customer ServicePriceStaff

    Reviewed Feb. 1, 2025

    TER-RI-BLE!!!! Zero stars!!! Buyer beware! This is the worse!!! There should be laws against these types of business conduct! So infuriating having to spend hours, days, trying to resolve overcharge fees they don't want to give back! If you're lucky, you might get some of your money back but at what cost??? You're frustrated, angry, and can't believe you've wasted so much time and energy just trying to get someone on the phone, from the right dept! Beware! They will smile while overcharging you for things you didn't agree to or don't need. And if the overcharge wasn't bad enough, the experience and lack of professionalism is mind boggling. They gave me a car that was already rented out. I mean really? I wasted another 1hr at the airport trying to get another car (they could have just given me an upgrade for the trouble, but no!). Waited some more for a infant car seat, and then some more for one that wasn't broken!...

    I can't make this stuff up! A nightmarish experience that took over 2hrs at the airport when it should have been more like 20-30min... and then having to endlessly dispute the overcharge fees for that car seat among other charges until I was blue in the face!! So many 1 star reviews for a reason! Needless to say, I'll never use them again and just trying to warn the next person that renting from Payless will have you paying more! It's not worth the headache!

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      Customer ServiceCoverageSales & Marketing

      Reviewed Dec. 24, 2024

      Wife verbally declined insurance as our home / auto policy covers rental cars. The sales person at desk had her initial that we wanted insurance. When we notice the charges after we returned the vehicle they accused us of trying to scam them by trying to get free insurance after the fact. Total misrepresentation, and terrible customer service. Stay as far away from this company as possible.

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      Customer ServiceContract & TermsPunctuality & Speed

      Reviewed Nov. 28, 2024

      I rented a car for 28 days from Paphos airport Cyprus, Within the first 24 hours of the rental after only having driven from the airport to the hotel, (20km) the electrics failed which made the car unusable. I called the assist line and was told to wait in my hotel for a technician to call. They called and came to the hotel a few hours later. They said they'd need to exchange the car, so made all the checks and switched vehicles. When I arrived home 29 days later I saw a new charge of 15.80 on my credit card, I enquired and was told it was for petrol consumed on my original car, (That I'd had only driven to the hotel - which malfunctioned and was un-drive-able.)

      When the original car was collected from my hotel the petrol gauge was still on full. I wrote and complained. The car was un-usable and still had a full tank - so obviously whoever collected it drove it somewhere to be fixed then back to the airport - which all used petrol, then the gauge was read. So claiming that 15.80 of petroleum was used in one short trip is outrageous. I can’t accept being penalised for a vehicle we couldn’t use within 24 hours of the rental. Especially as even if I'd wanted to I couldn't drive it to a petrol station. I have always followed the contract details on every vehicle hire.

      Payless should be apologising for my wasting a 1/2 day of my vacation waiting for their faulty car to be exchanged - Not making a money-grab for a few euros from a customer who over the past 14 months has spent more than 1300 euros on car hire from their company. It’s totally outrageous, and I'd highly recommend any future customers beware - as it seems they can simply go into your bank account and take whatever they want.

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      Staff

      Reviewed Nov. 2, 2024

      I rented a vehicle thru CarRentals.com. Keep in mind I have rented thru them many times and had nothing but a good experience. Now this time it was Payless. Ok I can do this, Well I rented a Tahoe. When I got to Phoenix Airport and stood in small line! It did not go fast, anyway when I got to the agent they had a Arcadia for me and I said what about the Tahoe???? "We don't have them." Ok ending up getting a Armada, Then The insurance I had purchased was no good at Payless, So I bought theirs at 65 dollars a day. The Vehicle was filthy inside the windshield was just a full of smug. Contacted customer No help. I would never rent from PAYLESS. They are terrible, pay more anywhere and you will be glad.

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      Sales & MarketingPrice

      Reviewed Oct. 19, 2024

      Horrible car rental. Was not given car advertised in sale and told that the car “Jeep Cherokee” was not even available at Payless by attendant. Given Kia instead for price paid for Jeep! Also charged extra for miles even though sale stated unlimited miles. Most untrustworthy car rental I have ever used!

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      PriceStaff

      Reviewed Oct. 8, 2024

      If I could give ZERO stars, I would! The car they gave me needed servicing and almost broke down on me. When I returned, I didn't have time to clean the back seat where my dog had been. I understand needing to charge a cleaning fee but $250 is OBSCENE!!!! Especially when the entire cost of the rental was $215 for 3 days. I hope NO ONE uses them EVER!!!! They offer a low rate and charge you for whatever they can. That's how they continue their business. It's another TERRIBLE business practice that lines the pockets of the corporate upper management and screws over normal, hardworking people. I'll make sure anyone I can tell knows it. Don't use them or they will find a way to take money from you. PAYLESS is AVIS and the whole place is a DISGUSTING business that doesn't care at all about the customer. Glad I never have to deal with them again... Hope you don't either!

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      Sales & MarketingStaff

      Reviewed Sept. 1, 2024

      This place is a scam. They drive you a few miles off site from the airport to a sketchy neighborhood then tell you they won’t rent to you unless you buy the insurance from them even though you may have great personal auto insurance that is sufficient. No kindness, no qualms about doing this because they do it to every customer. Don’t use this place. Only book with a car rental company that is on site at the Tampa airport.

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      Reviewed Aug. 30, 2024

      Got my rental at the airport at night time, didn't saw the car had a bump in the rear, back right side window trim was missing and they didn't even had that in the notes of damage. But the worst of all this car SMELLS LIKE IT GOT WET INSIDE but my husband opened the hood and the entire engine looked like the car got through muddy patch and the smell was coming from the AC of the car

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      Customer ServiceStaff

      Reviewed Aug. 29, 2024

      I went to its office in Illinois, St. Louis Lambert Airport. The employee didn't accepted my card arguing that isn't a "real bank card", he recommended me to look for Payless phone number in Google to call them and tell them to return me the money I paid online to make the reservation. My card (Money Network card) had the money and even though my card is associated to a normal bank the Payless customer representative, refused to proceed with the car rental.

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      Payless Car Rental author review by Lauren Fix

      As an Avis subsidiary, Payless Car Rental operates more than 120 retail locations under a combined corporate and franchise model.

      • One-way rentals: Travelers can expand their reach and make work travel more convenient by picking up a vehicle at one location and dropping it off at another. Renter also have a choice of 15 different vehicles including economy cars, minivans, SUVs and 12 passenger vans.

      • Loyalty program: The Perks Club provides a streamlined reservation and check-in process.

      • Last-minute pricing: When booking ahead, renters usually get the lowest pricing, but Payless Car Rental also accommodates last-minute bookings with specials based on the pickup location.

      • Discounts: Partner organizations get discounts, like the five percent discount offered to all AARP members. Save 10 percent on monthly rentals or when you book more than 30 days in advance. Sign up for the newsletter for additional discounts.

      • Early-pay discounts: When renters book at least one day in advance and pay at the time of booking, they can save up to 20 percent. Cancellation fees apply to this type of booking.

      by Lauren Fix Auto & Finance Advisor

      Lauren Fix, The Car Coach®, is a nationally recognized automotive expert, sector analyst, journalist, author, keynote speaker and television host. A trusted car expert, Lauren provides an insider’s perspective on a wide range of automotive topics and aspects, energy, industry, consumer news and safety issues. Her analysis is honest and straightforward. Lauren is the CEO of Automotive Aspects and the Editor-in-Chief of Car Coach Reports, a global automotive news outlet. She is an automotive contributor to national and local television news shows including Fox News, Fox Business, CNN International, The Weather Channel, Inside Edition, Local Now News, NewsMax, The Daily Flash show and more.

      Payless Car Rental Company Information

      Company Name:
      Payless Car Rental
      Year Founded:
      1971
      Address:
      P.O. Box 699000
      City:
      Tulsa
      State/Province:
      OK
      Postal Code:
      74169-9000
      Website:
      www.paylesscar.com