Payless Car Rental

I would go out of my way to never rent from this car company again. A group of us had to wait almost 40 minutes for a shuttle from the airport to the car rental location. Watched multiple shuttles for all the other rental companies come and go. When I finally called them, I got a very rude woman who said the shuttle would be there "any minute." It finally arrived about 15 minutes later.

Purchased my car from this dealer. Had pads, calipers and rotors replaced. After 7 thousand miles they failed. Brought car back. They said same parts had to be replaced again. Charged me again and claimed they never fixed the before even though I had the receipt.

We rented a vehicle with Payless through our American Airlines reservation. After waiting for an extensive amount of time at their counter, the vehicle they provided had dents, scratches and other blemishes across the exterior. The interior was filthy and smelled. As a result of the first wait time we were running late for our meeting, we decided to just take the vehicle and have the lot attendant note all of the issues. We asked the attendant if he had noted all of the damage and his response was "I circled the entire car" referring to the vehicle likeness on their "pink slip". Having the issues noted by their representative, we continued on with our weekend.

Bait & Switch organization. Rude and disrespectful. I arrived at the car rental desk at 9:50 am, 2.5 hours late, the person who greeted me told me my reservation was cancelled because I was late and my rate of $350 for a midsized SUV was no longer valid. They then tried to rent me the same class of car, exact same, for $600. When I said no and asked for the manager, the gentleman mocked me for threatening him and engaged the manager (sitting next to him). The agent and manager then said they could give me a Kia Soul for the $350 (even though I reserved a Midsize SUV, eg, Jeep Compass.) I asked if the Kia Soul was a midsize SUV and the manager said it was. Of course, it's not.

Same experience as others here. Basically took a deposit, then altered bill to reflect that I owed them 3 weeks later. DO NOT use this company! We used the Denver location and the guy straight lied to my face guaranteeing that I would get deposit back. Don’t even bother asking for child car seat, totally rolled their eyes at me.

Reserved a rental car Through Orbitz but was to pay for the rental at pickup site. Little or no information was provided to me at pickup. Said I couldn’t use The insurance I had already paid for. Had to buy more insurance. Verbally I was quoted a price For the insurance. Had just gotten off a 12 hour flight and really just

Wanted to be on my way. In hindsight I should have asked for a receipt. Upon return of my rental, a day early, the car was inspected. I left it with a full tank of gas, no damage. Woman said, "Ok you'r all set." Again I didn’t ask for any kind of receipt. Was in a hurry to get to my flight. When I checked my credit card I was charged $300 more Than I was verbally quoted. All I want is a receipt to see What I am paying For. As of today 3 weeks later no one seems to be able to provide me with anything telling me what I was charged for. Terrible service. Will never use them again nor will I recommend Them to anyone! Zero stars!!!

This is an amazing place to rent cars!!! Teddy and Michael ** have made me a happy renter for many years. They have come thru in many a clutch and even when they were oversold on the vehicle I wanted they kept me abreast of my options. Great prices, great service and even better great people!!!! I have rented cars, vans and even cargo and 15 passenger vans when they had them. Airport location, Northeast location does not matter. This company and team should get 10 stars if I could give it to them. Give them a try and trust me you will not be disappointed!

This place is awful. Terrible customer service. It is worth the extra $20 to use a different rental company. They will lie for more money then refuse to admit fault/fix their mistake. Will never use this company again.

Rented through Hopper for, at arrival was told of $250 deposit which I would get back, total on kiosk was $270 on top of the $546 I already paid, I assumed that $270 include the $250 deposit I was getting back, didn't want to hold the line up so I went forward with it. Turns out the $270 was separate from the $250, it was just additional crap like insurance which I already declined on Hopper. Completely bogus.

I have rented many cars before in my life, but I have never or will never rent a car from Payless Car Rental again. I rented a car from Payless because my car was in the shop. I checked all prices and choose Payless. There was no one at the airport desk. The female that was sent over knew nothing about how to work the business. Someone else came over and helped her 3X. I waited for 30 minutes to have my car brought to me and no one showed. Then I found out the car I reserved was not available. I was reassigned a car. It also was not available.

Sorry I rented from these people. Trouble from the beginning. Was told of extra 250.00 charge because I was leaving San Diego county. Then the vehicle was well used. Dents all the way around. The carpet under the driver had a hole worn in it. Mileage was nearly 60 thousand, found empty alcohol container under driver's seat besides other trash found that after family trip to Yosemite. During initial drive north found nail in front tire and engine temp keep going above normal so overall giant piece of Crap. Their motto should be Payless expect Wayless.

Completely bogus, I booked with them through Hopper and just like several others have claimed I declined any additional insurance or damage waiver and that the fee charged at pickup was only a deposit. However, weeks later the charges have cleared and told that it is not a deposit yet additional charges for things I did not agree to. When I responded to their claim they even sent me another customer's bill as "proof" that wasn't even me. I'm not sure how this business is even allowed to still operate as it is 100% a scam.

I needed to rent a vehicle to attend my daughter’s graduation in San Francisco, online I chose the option to rent a vehicle with unlimited mileage, I picked up the vehicle on May 26, 2022 around 7pm from Payless car rental at the airport. The problem began on 5/28/2022, while on a trip from hotel room to a store, going up a hill, the vehicle’s transmission gave out. My reasoning for this is because in the am I saw transmission fluid leak where the car was parked at hotel the morning after. At 12:30am I rolled the car into a safe location to park the car. I dialed the office number and used #3 prompt service to get roadside assistance, I was not connected w/ anyone and was given a 1800 to dial if no one answered. I was connected to someone who asked me for an RA number. The number on paperwork was not on their system. Was advised to call company and get correct number in the am when the office open.

This place was ridiculous and terrible. My flight got delayed, pushed back to arrive in San Diego at 11:15pm instead of 10pm. I starting calling Payless at 4pm and they NEVER ANSWER THE PHONE. I left messages asking for a return call, but they don’t return your phone call. They say “text us” on their recording so I did that multiple times, no response. When I showed up to pick up my car they were closed. All the other car rental places were open, loads of people were picking up cars at other rental companies at 11:30pm… but Payless was dark and doors locked. I called first thing the next morning, NO answer of course!! Paid for another ride to the car rental place to pick up my car. They’re idiots!!! Don’t rent from here please, I know I won’t ever again.

You pay a price for the rental and when you return car they surprise you with new charges in your credit card. Customer service is rude, never answer phones and they are very rude. They promise to remove the extra charges promising a discount which they never honored. You end up calling customer service multiple times asking for the promised discount or refund and then they attacked and turn around saying you are lying about the discount because they never promised a discount or approved the discount.

PLEASE, PLEASE, PLEASE - AVOID THIS COMPANY AT ALL COSTS - and there will be plenty of those! This is the biggest ripoff I have ever experienced. PAYLESS HAS BEEN GIVEN AN "F" by the BBB. We had reserved a car weeks in advance at the Payless at Daniel Oduber Quiros International Airport, Liberia, Costa Rica. The initial quote emailed at the time of the reservation $529.36 including taxes.

STAY AWAY FROM THIS COMPANY!! They do a bait and switch and and are shady with their business practices!! My husband booked them online for his trip to San Diego from 4/12 - 4/14 and paid $246.36 online at Priceline's website. They ended up charging him all these additional fees and upcharges without his consent when he returned the car. They charged him for a car upgrade (which he did not get), collision damage waiver, and rental insurance which he said no to and they still charged him for it. The total ended up being $626.63. Yep that's almost $400 more added on to the original bill.

Please read the negative reviews and do not go with this company just because they 'seem' cheaper than the rest. I thought I was getting a good deal originally, I was excited. But that excitement ended quickly. I opted to go without car insurance and the employee still signed me up for it. At the counter, she gave me the total price of what I expected. A day before I was going to turn in my car, I called to extend it and found out then, that the lady signed me up for the insurance still, so I was getting charged an extra $100. I got a hold of the supervisor who was so mean, unprofessional, but at the end finally said she can give me a 30% off my transaction. Well, I never got the 30% off. I had to call again.

STAY AWAY! I rented a car from Payless Car Rental through Priceline. My invoice indicated the total price was $604.00, tax included for ten days March 16- March 25, 2022. We arrive in San Diego, CA, our destination, to pick up our car. Of course, the agent wants to upgrade me to a nicer vehicle for "not much more money". He tells me it would only be $960.00 for the upgrade. I decide to keep my original plan but he says it will be $930.00. I question that amount because I have the paperwork for $604.00. He tells me that my invoice did not include CA taxes despite my paperwork indicating that the total “included taxes.”

My car is in the shop, so I rented a car from Expedia. The quote was 626.00 for a week. Then I found out that it was from Payless Car Rental. At the end, it cost me $1102, and I am driving a car that is SO BASIC, that I didn't know they still made cars with steel keys. It's horrible!!!! Avoid Payless Car rental at all cost. I would rather walk, I am returning the car early, and forfeiting the cost that I am out, just to be rid of the car, and Pay less.

Do not ever rent from this company. They are awful. Disgraceful customer service. If your car breaks down you are absolutely screwed. Especially in Maui. They are an absolute scam and put our lives in danger. There are much superior companies to rent from. Feel free to message me. The tow truck driver actually told me they look for the cheapest tow truck company so you are unlikely to get help quickly. He said it correctly. We had no spare tire in our car. That is complete negligence. They don’t care as long as they are getting paid. We had to sit on the side of a dangerous road for over three hours. Their left hand had no idea what their right hand was doing. Shame on Payless. The name gives away the quality. I don’t think I’m the only one. Check their ratings. Poor poor poor.

I had a reservation for a Payless Car in St. Maarten. But when we arrived on the island they said they had no cars. Despite my insistence, speaking to a manager, getting angry – they could not honor the reservation. We ended up paying for a $50 cab ride to the French side. I do credit Kishan, the supervisor, for picking us up the following day and bringing us back to the airport to get a car. But that took almost a full day of our 3 day trip. NOT HAPPY.

Do not rent from Payless. Two months after returning the vehicle we rented, we got a claim in the mail for damages we did not incur during our time driving it. When we asked Payless to email photos and documentation substantiating the claim, they assured us they would and never did. We finally were able to see the documentation months later, which showed Payless was seeking payment from us for damaged incurred a WEEK AFTER we returned the vehicle. In addition to being asked to pay for damages we were not responsible for, we also had about a 30 min. wait at the airport (with an infant in tow) when we picked up the vehicle because Payless had rented the car to two different customers at the same time. From start to finish, this was a terrible experience and evidence that Payless' fleet and administrative management is incredibly poor. Do not trust this company. Rent elsewhere.

DO NOT RENT FROM PAYLESS. Customer service is nonexistent. At Ft. Lauderdale airport they are only open from 8-4, yet they let me make a reservation to pick up a car at 4 and return it at 7. This place is like the blind leading the blind but I'm sure the blind would be more efficient. Our flight got canceled so we had to book a different flight and would not be there until 11 pm. Called them to let them know and the person on the phone didn't really care, they are more of a "just a live person answering the phone". He said ok. Show up the next morning at promptly at 8am. Tried to charge us $400 more and this is for 1 day less. Um NO. They got it down to $200 something more, again NO. Wanted us to cancel our reservation and then make a new one. Nope, our reservation was non refundable. So after an hour and a half, YES 1 1/2 we finally get a vehicle. Not the vehicle we reserved of course but at least we had a vehicle.

Rented out of Denver arriving mid-afternoon on Sat and turning in same time. Easy airport experience and checkin - no upselling; delays; etc. Car exceeded expectations - reserved Mazda CX5 or equivalent for 2 adults; 2 kids; bags for week of skiing and ski bag w kid skis. Car was top-end...leather seats; heated seats - front and back; all safety features including headsup display. Only lacked Nav, Apple carPlay or Google. Clean, low mileage. Price was 60% of major brands. Combination of easy experience; high-quality vehicle; and great price vastly exceeded my expectations and gets 5 star review.

San Diego Payless (airport) charged me for an upgrade, even though I didn't request one, returned the car on day 2 to get the car I originally requested. Also, charged me for insurance that I said I didn't need, and told them 4 times when I returned the car that I didn't want their insurance and they now refuse to reimburse me for the insurance costs! They said I didn't show proof of insurance, even though they NEVER requested it! So frustrating! So, even though the bill shows estimated cost of 501.97, the estimated original cost = 795.68, they never gave me any refund until I made a phone call to request it! Never ever use Payless... You end up PAYING MORE!!

We used Capital One Travel to rent a car while visiting Denver. We picked up our car and took out all the “extras” so we wouldn’t get nailed with a “scratch”. It tripled the price of the car. I was fine with it as I expected to get gouged. Here is the kicker…We retuned the vehicle on time (technically 2 hours early), full tank of gas (have the receipt) and hopped on the shuttle. No one came out to “receive” the vehicle and we followed the instructions to leave the keys in the vehicle. We left the vehicle and followed the guy to the shuttle.

This was the worst experience that I’ve had with a car rental company. I was never told of any additional charges for an “upgraded” car that I didn’t know I was receiving. Customer service basically hung up on me when I called to discuss the issue. BEWARE of this company and the sketchy and shady ways they do business.

I have never written a review before but feel that people's safety is at risk by renting from this company. We reserved an SUV from the Denver location. Despite calling a day ahead to make sure that they had the vehicle we reserved, we were informed that they no longer had a vehicle of that size (this was after an hour long wait on line) and we were given a Jeep instead. If we had all 4 of our original party, we never would have fit in the car with all of our luggage and skis. During the drive to Breckenridge, it started snowing and we were skidding all over the road almost colliding with several cars (even when going at 10 miles an hour). We had to keep pulling over to let other cars pass as we were the only vehicle on the road with this problem. When we finally got to Breckenridge in one piece our vacation was further ruined by the absolutely useless customer service and roadside assistance. Do not rent from this company. They rent death traps.

I reserved a car online from Payless for my trip to San Diego and chose the slightly higher rate so I could cancel if necessary. I arrived at the counter and was told that since I had stated a 10:30 arrival and it was 12:30 they had put my reservation into the no show category and it was no longer valid. I am a senior citizen who had left my home 10 hours prior and was disheartened to hear this. The clerk said they had very few cars left but after a lot of friendly talk he found one although he couldn't give me the rate I had reserved at. He started at $35 a day and then because he was "nice" he reduced it to $30 a day. He showed me the contract with that figure on it.