Payless Car Rental Reviews

RUDE, PRICES ARE NOT WHAT THEY POST.

Payless robs you for your money. I told them I just wanted to rent a car for 2 weeks for a total of $348 with a hold of $745 and they charged me for the whole thing and never gave me my money back from the hold. I talked to the management and they wouldn't do anything for me. What a scam. I'll never go back. I'm furious.

I called 4 hours after turning in car to let them know I left a handicap placard in the vehicle. They said it was being washed and they would get it out and mail it to me. Somehow it wasn't in there. One word comes to mind THIEVES and they should be arrested. Sad thing is i never got an apology.

Be careful, I thought would end up saving some bucks for my trip with this car rental off airport site. But ended up being a disaster and paid way more than any good car service. Initial receipt with Hotwire was around 65 dollars and just with one extra day with half fuel tank they charged 228$. Couldn't believe! I refuse every service at the counter like this insurance that insurance. But it still ended up being added to the receipt claiming that you accepted it. I would just recommend to go with Hertz and Enterprise. At least they charge you only what you ask for.

I recently rented a car via Travelocity for a rental at Newark Airport. When I arrived to the counter, I was asked for my license and credit card as is the norm...... When I declined the optional insurance I was asked for my auto insurance policy number for my car in Arizona. When I did not have it, they told me to call my insurance agent. In 30+ years of renting cars, I have never been asked for this. I had to wait a few minutes as they did not have a car available...... and I proceeded to initial in the spots where they told me to initial and sign. After I left, I saw that I was charged $22 for optional roadside assistance. I did not request this, nor was I ever asked if I wanted this option.

I wasn't able to get my car and they wouldn't give my money back that I paid in advance with my debit card. I'm gonna contact 3 on your side so everyone will know that they rip people off.

I went to Payless Car Rental located in Burbank, CA to rent a car for 3 days. The whole experience was treated unprofessional lacked with lack of experience. The initial time I tried to rent a vehicle, I was told a mid-size car would be $42 but my card couldn't be accepted as payment because it didn't have my name on it. It was a temporary business b of a card. Mind you when it was ran through credit card machine, it would have printed my name on receipt. I was told I would have to transfer money onto a prepaid card that showed my name on it. After hours of trying to do so, I was finally able. I went back to Payless the next day and presented my prepaid credit card. I was then told it would not be accepted but my business b of a card would suffice. I explained that I was sent away the prior day because I was told the card could not be accepted.

I reserved a prepaid rental via Payless Car Rental online with the intent to save a few bucks. When I arrived at the Orlando location to pick up my vehicle, I was told that I needed to furnish a utility bill or bank statements that confirmed my Florida residence. I thought o.k. but weird because this was not a government office. Anyhow I was able to furnish the request via my online bank statement. Thereafter I was hit with a number of hidden fees associated with rental. It increased my rental payment from $63.84 to $191.04 for 5 days. When I declined the reservation, I was still charged the 63.84 for the car rental that I did not utilize and the company refused to refund me the money. Payless Car Rental is very unorthodox in their business procedures and methods for rental car services. They are a perfect example of bait and switch tactics protected by their unfair business practices outlined in their terms and conditions.

Did not take the insurance. I noticed they charged me on my bill. Impossible to try to get a hold of them. Biggest dishonest people I ever dealt with. Hopefully the government will look into these guys!!

I reserved a full size car through Orbitz for May 15, 2015 at West Palm Beach Airport. Prior to leaving NYC I contacted the agent at the location to advise we were slightly delayed and wanted to make sure that they would have a car there for me when I arrived. I was told by the attendant that they did not even have a car for me. He indicated that he may have one later when I arrive but there was no guarantee. I asked "Why wouldn't there be a car? I made a reservation", he asked if I had paid for the car, I said "No" as you only reserve through Orbitz, and then pay when you pick up the car.

HORRIBLE HORRIBLE HORRIBLE. Do NOT ever rent from this company. Horrific customer service. Argumentative staff. Give you a vehicle empty and charge you full fuel. I can not believe this company is in business. You have many reputable car rental options. Use one.

We rented a SUV from Payless. We were quoted 1 rate for a large SUV. Upon arrival to pick up our Jeep Grand Cherokee, the attendant ** was very rude when I simply told her that a Cherokee was not the same vehicle as a Grand Cherokee. So after about 2 hours of her ignoring me and continuing to pull other clients' vehicles, my wife comes in to address this woman, who replies with, "There is no manager on duty and there is never a manager on duty. So call, complain or do whatever. It doesn't matter."

Rented car...Had flat tire.. Mechanic showed up and said spare tire was completely flat. Very unhappy with Payless. Security issue... Should have been detected before car was rented out!

I rented a car in LaGuardia New York needed for a quick trip to DC so 2 days was enough. No one did a copy of my passport or take my British phone number. I did put my UK address but when I went to pick up a car instead of under 50 USD it became over 100 USD per day so for 2 days price get to 209.30 USD plus 200 deposit on my card. That will be ok but that was expensive. 200 per day I could have a limousine service...

I went to Denver to Comicon with a couple of friends. I wanted all 3 of us on the allowed drivers for the car. With the $45 insurance I purchased from Cheaptickets the entire car estimate was set to be $224ish dollars. So that actually means over the 4 days the money owed to Payless should have been about 180 bucks I assumed.

Unfortunately I was forced to give Payless Car Rentals 1 star. This company doesn't even deserve that. No one is EVER at the counter. They are NEVER there. They supposedly open at 7 am. I arrive at 8:45 am to return my car (had to be in at 9 am) and there was no clerk. NOBODY. And there was two people who had been waiting since 7 am to pick up their rentals! They were calling customer service, who told 'em to just wait! This place is a total scam! I have a job and a life to get back to so I didn't have the entire to wait. I ended up going behind the counter, pulling out a blank rental agreement and leaving a note for whichever clerk decides to finally show up and taping the keys to it. Not really sure what else I could have done.

Please be very careful when renting with Payless Car Rentals. The company is a rip off. I recently as of May 26th 2015 returned a rental car at the location in Memphis TN. They found two reservations in the system. I found a rate lower and immediately prepaid with Payless. I printed and highlighted confirmation number and presented it to the agent and pick up. They found a different reservation and checked it in.

The Payless is totally understaffed. On Monday, May 25, I returned my car at 12:15. There was only one person in the office, 20 people in line, and no one in the parking lot. The person in line refused to check in my car and told me to just leave it in the budget return car line. 2 hours later I get a bill with late fees and an addition day of insurance tacked on.

Rented a car from Payless in San Diego. It was a terrible experience. Waited for a car for 3 hours! And I was with my 7 month old baby. Staff could care less. Waited for the shuttle for over 40 minutes. When we got there, the line was short but still took an hour to get to the counter. Apparently there were no cars available. We waited for 3 hours with a crying baby. They were treating others differently. Some ppl came with families after us and got a car and took off before us.

I was trying to keep my car rental low because my business trip was going to be way over budget and I wanted to save a couple of bucks. Payless advertised on Expedia that they had an economy size car for 40 bucks. When I arrived at the location in Newark international airport they only had a compact available that they said was an economy car. Since I couldn't fit in it I asked to upgrade to a mid-size which they don't have. I had to upgrade to a suv. They told me that it was about 40 to 50 extra but I would get half off for booking with Expedia, so around an extra 20 to 25 bucks. When I returned the car they had charged me 40 bucks extra per day and said it was 80 extra to upgrade. Then they charged me for liability even though I declined it because my company has an insurance policy.

On April 30th we flew into Sky Harbour in Phoenix with 10 people in our group. We had 2 minivans rented under 2 different names. Bottom line is they had no vehicles for us and after a few phone calls they told us we would have a refund in 3 days and sent us down to Budget rentals where we were supposed to get the same price, we ended up paying $150.00 more and were on our way. It is now May 19th and I have yet to see any refund, I have spent hours on the phone and emailing them trying to get this resolved. Now they want my rental agreement from Budget, which I do not have because it was returned in the car... They are rude and unhelpful and I would not recommend this company to anybody!!! Now I am trying to get rental agreement emailed to me from Budget and it baffles me that I am having to do all this work because they are incompetent!!! The person that rented the other van has yet to see their refund either!!

When we arrived at the Jacksonville, Florida airport, the Payless employee had walked off the job earlier that day. There was no one to help us. We then had to go to another rental agency, there was not a car available like the one we had reserved, had to pay for an upgrade, cost us almost $150 more than we had initially planned on spending. When we called Payless customer service, they basically ignored us for 5 phone calls. When we finally got someone who gave us a ticket number, we waited for a week for a response and then it was basically "Sorry for the inconvenience." No offer to reimburse us or give us a voucher for future travel. Will never rent from them again.

I flew into Cincinnati, Ohio on 05/10/15 for an upcoming wedding. Upon arriving to the Payless counter at the airport (CVG) to receive the car for the reservation that I booked since 3/30/15, there was no staff at the counter. I was then informed by another company that no staff had shown up to service customers for Payless. As a result, I had to walk around to find the best price for a last minute car rental. Instead of paying $335 for a 7-day rental, I had to pay $485. What a disaster... I will never use nor recommend anyone to Payless.

I reserved an economy car on Kayak to be picked up at the Payless Airport kiosk. When I arrived, I waited 35 minutes for the two attendants on duty to work through the 4 people in front of me (it appeared they were unhappy with their service). When I finally spoke to an attendant, I was told that they would only rent to someone with a GA license if they had a copy of their utility bill. I informed the attendant that I did not have a utility bill on me and she recommended I try Alamo. Alamo had me in a car and driving out within 15 minutes. Overall, what upsets me the most is that if I had known the policy at any point before seeing the attendant I could either have found proof of residence or canceled my reservation and not wasted my time. I'll never use Payless again.

On May 5th 2015, my wife and I attempted to rent a vehicle from the Orlando Payless office at 9PM. The car was prepaid on April 16th 2015. We were denied the car rental by a staff member, Mr. **, due to the fact we did not pass the Equifax credit background check. And now, Payless is refusing to refund our $52.31 prepayment. I have rented at this location for many years with my debit card with never an issue. In the past, we have always been treated fairly until now.

I rented a car online at Priceline. The rate was GREAT!! That was until I got there and was put through a nightmare that lasted over an hour. Since I am a residence of Orlando I was told that I needed my cable bill, bank statement or utility bill to rent the vehicle. I asked if I could have something faxed to the rental company and I was told NO!! As I stood there I overheard several others having problems too.

Be forewarned. Payless will quote you a low price on internet sites like Orbitz, Kayak, Alaska, Hotwire, etc. IT'S ALL A SCAM!! They perform a bait and switch on every car rental. I was given a firm quote of $50 on the internet, and when I showed up, my required payment was $450. It was so offensive, when I told them hell no, I would not pay for this amount, they had a timeshare shark lower it to $100. But get this -- they never honored their time share deal. WORST COMPANY EVER. False, salacious lies.

I rented a car on a Saturday for pick up the next day. I arrive ON TIME on Sunday & was told by the person at the counter that there are no cars available. He states that he hasn't had cars all day long. I was disappointed but I did not take my frustration out on him. I called Customer Service to cancel my reservation & was told that since I did not cancel within 48 hours of renting that I forfeit my payment. I TOLD THE GUY THAT IT WASN'T MY FAULT! THERE ARE NO CARS AVAILABLE. HE KEPT REPEATING THAT THERE IS NOTHING FURTHER THAT HE CAN DO. I asked for a Manager, or the Corporate Office. At first I was told that there is no number. Then I was told that He does not have the number. Then I was told that he cant give me the number. I called the local office & the guy at the counter told me that he would submit a ticket for me. I have an open ticket right now. They BETTER refund me my money, or I will file a lawsuit.

I would like to amend my complaint. Payless was reasonable and ultimately did not charge me. I would not hesitate to use or recommend them in the future.

I went ahead to book a car from carrentals.com and it eventually made the reservation with Payless car rentals. I received a confirmation number in my mail which had the information on pick up location as "3575 N. HIGHWAY 17-92 SANFORD, FL 32773" with a local number for them. When I called them up, they said they do not have any reservation with that confirmation number and they don't have any car available on that date. Being puzzled, I went ahead checking the reservation status on their website https://www.paylesscar.com/reservations and found the reservation in their system showing as "Confirmed."

This company should be put out of business. It doesn't even deserve a one star rating. I was sent over to the Payless counter by Budget because the car I reserved was unavailable. This was in February in Boston during the snowpocalypse. So many of the cars there were unavailable. When I got to the counter it took TWO HOURS to get me into a sub-par, cigarette-smelling vehicle, but I needed to get to where I was going. The snow delayed my flight by four days so I had to keep the car a little longer. They had the audacity to charge me DOUBLE what I was quoted. I have tried calling the Boston location to dispute this and nobody will get back to me. I opened up a complaint with the 800 number, only to have it closed by the Boston office without ever acknowledging it in the first place. They are thieves. Never have dealt with a more fraudulent company. They need to be reported to the BBB and I will do just that.

Very bad experience. I called the customer service to ask about the car return policy aw I was planning to come back few hours after the official time. They told me that originally I had to give back the car at 7.30 pm. (Whereas it was written 7 pm on the receipt.) They said they would not charge a full day, only $20/h. I arrived at 10.30 pm at the car rental. I noticed on the second receipt that I was charged for 5 days instead of 4, which was +100$. I was told that after 3h they charge FULL DAY. I feel abused. NEVER TRUST PAYLESS CUSTOMER SERVICE.

I reserved on expedia for 225$ taxes in for 4 days unlimited mileage! We ended up at 531$ charged on my credit card!! Do NOT reserve with this company!!

This company is deceptive and untruthful. Literally they are frauds. The short answer to your question of "What would we have to do to get a 10 on your next rental? Please be as specific as possible" is everything differently as I am not sure I have enough characters of the 2000 limit to explain how incompetent your business is.

I've never written a negative review before in extensive travel. Take the warning of the countless bad reviews on every site that I didn't. Booked the flight online, saw the price, saved a few bucks from one of the other agencies. Got to Vegas and spent an hour in full out battle trying to overcome the gap between where I book the car at and the extra $150 in fees that magically appeared between here and there. To their credit I did eventually win the battle and got what I'd booked for the price I'd booked it for but I'd just as soon have that hour back. Car was nice and ran great. They did get me though in the end. I wound up needing the car an extra days and they tacked on tons of fees. Unless you are open to the hour battle, get the right person behind the desk and keep to the contract perfectly in terms of days and times I can guarantee you will pay more than one of the other guys and wish you'd have just gone with them in the first place.

Again, DON'T RENT FROM PAYLESS!!! We rented from Tampa, the Tampa office isn't why I would say don't rent. They were nice, the shuttle ride was ok, and the car was nice. It's the customer service office that's absolutely HORRIBLE! My account was charged an additional amount ten days after I returned my car. They are claiming it's for tolls, but I know I never went through any. And when you call to get some answers they can't tell you anything! And they are SO RUDE! I mean they charge me without any notification or anything and they act as if I'm in the wrong. Next time I will spend a little more money and go with a better company!

I rented a car from Las Vegas airport Payless car rental. When I picked up the car I was given a pre-fuel charge. I declined it for filling the tank myself before bringing the car back. When I brought the car back the receipt showed a $28.85 fuel charge. I showed them my receipt from the gas station and they said they would refund the $28.85. I got them to give me a statement showing my correct charges and was told my card would be credited. A week later I checked my credit card and no refund was given. I contacted Payless online and opened up a complaint ticket. I was told they would refund $23.90. I opened up another complaint ticket to tell them the amount was $28.85 not $23.90. It has been weeks now and I have had no response to my request and no money has been refunded to my credit card. I am now going to contact American Express and see if I can get my money back.

First off, they gave me a car that had expired tags on the license plate, which resulted in me getting pulled over, getting a ticket & the car being impounded. I called to inform them what happened & instead of picking up their vehicle immediately, they waited. They also tried to charge me for the days the car was impounded.

I prepaid a car rental with Payless at the Atlanta airport, but my flight did not arrive till 11:00 pm. It ended up being later, and I was not able to get to the Payless counter before it closed at 11:30 pm. I go to the counter at 8:00 am the next morning and they would not give me my car. They said all agreements not picked up on the date are cancelled - even though it was already paid for. They wanted me to pay for another rental, which of course I refused to do. I complained to their customer department, but they said it was in the 'fine print'. I check the fine print and it said nothing about not getting my car if it is not picked up on the day arranged. I got ripped off for $200 for nothing!!

I booked an online reservation with Payless and was quoted $212.57 for three days' rental, picking up in Savannah, GA and dropping off in Atlanta, GA. When I arrived to pick up the car, I was told that there was a $150 additional fee for dropping off in Atlanta. My reservation clearly stated that I was picking up in one location and dropping off in another, but this hidden fee was not disclosed at the time of the reservation. I called the national customer service line and they could not help me. I called the Atlanta line and couldn't reach a live person. Furthermore, this car has 30,000 miles on it, falters when accelerating from a full-stop, needs to have its windshield wiper blades replaced, and smells like someone smoked in it.

I reserved a car in San Diego, through Priceline, with Payless car rental. After getting my bags I called Payless to see if I had to request a shuttle or if they ran on a regular schedule. I was told they ran every 15 minutes and to wait by the signs that said car rental shuttles. I did and after 20 minutes I called the local Payless office to find out if they were coming. I was told they would send someone out immediately. I waited another 35 minutes and the shuttle finally showed. I counted the number of times the budget van drove by at six. Anyway the shuttle driver was nice and helped me with my bags and I tipped him a couple of bucks. Then the real nightmare began.

4/27/15 we returned our rental car and the gentleman walked directly to the rear and told us we damaged the car. I said "No we didn't" and he said there is damage here at the rear where you were hit. The car had been in a gated community and was in constant view of us at all times. I noticed the scuff marks but was not given a form to complete. This bothers me because I didn't read the reviews prior to renting. We are covered but I will not let this company get away with fraud. Do not rent from them or video the car. We are awaiting the claim to fight.

Vacation is supposed to be a time to relax. Our experience with Payless Rental Car Services ruined our trip. We are very unhappy with the service, I can't even remotely begin to describe the incompetence by not just one Payless employee but everyone I have spoken with (at least 5). We had our rental car booked for 5 days in Austin, TX. When we went to pick up our car the very first thing that shocked me was they were understaffed. There was no one at the desk so we had to go up to the parking garage. After going up there, there was a huge line. The attendant was clearing checking people in and out as fast as he could. We told our attendant that we would have our friend dropping the car off on our last day at 7am. He said "no problem, you can call this number and give them his information like his flight departure time etc. and everything would be fine."

I took a business trip to Las Vegas & needed a rental car. I shopped around while I booked a flight...I booked the rental for about $120 for 4 days & gave them my insurance & other info & thought I was set. I get to Payless rental counter & wait for about 1 1/2 hours and told they don't have the vehicle I made a reservation for. After more waiting, I decline their insurance and use my own and sign paperwork for the vehicle at the price I reserved online. They bring a different vehicle and it takes another 20 minutes or so to inspect & mark all the scratches and dings before I can leave making me late for an appointment.

I rented a car from this location... or should I say 3... The first one was smelly and dirty, the second one needed an oil change, the 3rd was a basic model maxima. It was not until I jumped on the freeway from the airport that I realized that the gas was NOT on full nor anywhere near it! The vehicle was returned with way more than what we rec'd and they had the nerve to try and charge me for not having it filled up! Good thing I took a picture of what the gas level was at but only for them to take $4 off of my bill! CHECK YOUR GAS BEFORE YOU LEAVE!!! BETTER YET GO TO A RENTAL COMPANY THAT YOU HAVE HEARD OF LIKE HERTZ, BUDGET, ALAMO, DOLLAR, THRIFTY-- ANYONE BUT PAYLESS!!!

Rented a car online 70.00 for 3 days. This was in San Diego using Priceline Name Your Price. Got there and was that my credit card did not work so I had to use a debit card then was told I had to use their insurance. I ask why. They said because I use my debit card. I talk to a manager and was told that they would honor my online contract and would get a refund. The refund was 29.00. The amount that they charge me was 171.24. Looks like they owe me 100.00. Will never use them again. Thinking about blasting them on Facebook.

I waited over an hour in to rent a car at 4 pm Saturday afternoon. Don't rent here if you're in a hurry. Payless rent a car gave also gave me a car that was not insured. Their car got ticket at the Central Islip train station. I called the police to determine responsibility and the car company is responsible for inspection. Upon returning the car to the airport, the staff attempted to convince me it was a parking ticket and my problem. A second call to the local police proved them wrong. Don't rent from this company. No discount or compensation given from customer service over this infraction and the excessive wait infraction. Both infractions caused me to be late to concerts I flew from LA to attend. I was an hour late for the first night and 30 minutes late for the second show. Renter beware!

This company is wrong to the point of deceiving everyone that thinks that they are getting a good deal. You are given an estimate and when you show up to get your car the amount triples. They will tell you that they don't accept other people's insurance and you have to use theirs. Very angry. I will not use this company EVER again.

Newark airport. Reserved a rental ahead of time. Get to counter. No one there. Waited 20 mins before anyone showed up. Had nasty rude attitude. Stated I could not rent without taking insurance. Now the rental cost is double. The car-- piece of junk - Ford. Wipers worked only some of the time. Transmission slipped constantly. And it was winter with ice and snow which made it even worse. Called to exchange car. Of course they only had the highest priced model available. My recommendation... never ever consider renting from this company... no matter where they are located. The whole experience was based on gross misrepresentation and poor customer service!!!

The fair rate for #Payless car rental is 0 #"zero" out of 5. #Literally zero!!! I rent a car from them and had several problems: I didn't find their place in the BOS Logan airport. After 30min, I found small sign of Payless near Avis and Budget. Nobody was there and when I asked other rental cars, they told me that they always work between 10am to 5pm. Such a ridiculous company that works 7 hours in a famous airport in the US. Please don't rent a car from them because I promise you will suffer like me after a long trip from west coast to east coast.

Collecting your personal info to steal your info and identity. I called back and cancelled it especially after they can tie your credit or debit card up for up to two weeks. It's rotten with lousy customer service! Vets and active duty personnel beware. These jackwagons want to copy your orders and no mil discount!

I recently rented a car through Payless Car Rental in San Diego, CA. The staff was rude and force you to buy pseudo insurance to avoid putting a $750 hold on your checking account. They lied about the price of the pseudo insurance and after I called the business 4-5 times to get some answers, I gave up because they were so rude and no responsive. They also try to upsell you relentlessly.

This was the worst experience I have ever had renting a car. They are upsell liars. Please save yourself a bad experience. My rental started at $225, ended up $490. BAD BAD BAD EXPERIENCE.

I reserved a Nissan Sentra (or similar) that seats 5 adults and accommodates 5 suitcases because I was going on vacation with my whole family - kids that used car seats and we had a lot of luggage. I used carrentals.com and reserved with Payless. When I got to Payless in Tampa Florida, I had to wait forever to get my car and when we finally did get it - it was NOT what we reserved. They gave us a car that barely fit 5 adults and only allowed for 3 suitcases. The Customer Service rep even told me that no way would all my luggage fit in the car.

Re: Payless Car Rental Experience on April 8, 2015. After arriving at PHX Sky Harbor Airport at 12:30 p.m. on April 8, we took the shuttle to the rental facility at 1805 E. Sky Harbor Circle S. My husband and I are traveling with our 7 year old grandson and 5 year old granddaughter, who has cerebral palsy and uses a wheelchair. I had my reservation information with me from Cheaptickets.com. It listed a Jeep Grand Cherokee or similar. The price including taxes and fees was listed as $269.55. This rental agreement was for 5 days, April 8 through the 13th.

We were a walk up in Las Vegas met a very nice guy ** and he helped us hire a Mustang to go to LA because Budget let us down. We agreed the prices and it came in a little more expensive than Budget by $10 but we were on our way and happy. We confirmed that rental starts when we leave the car park with the car and they have cameras to prove it.

My office reserved the car for a business trip in Texas. I flew into the Austin Airport and went straight to the Payless counter to pick up my rental car. The agent on duty told me that the car was ready and the amount would be $54.45 per day, but she had a cheaper new car for only $30 per day. I told her to switch me to the cheaper one to save the company some money. I declined the insurance, extra driver, prepaid gas, and other crap she offered. She process my paperwork and out the door I went.

When I got on courtesy van at Dallas Love Field, I knew I was in trouble. Employee/driver told me that the place was a disorganized mess and he hoped they would have a car for me. He said Ace had been bought out recently by Payless and that they were understaffed and out of cars. When I arrived, there were several patrons there and every single one of them was complaining about additional charges that were not mentioned on the reservation. The staff was courteous, but I did hear employees shuffling to get cars ready for customers and customers having to wait some time for their rentals. Once it was my turn, the employee attempted to charge me an extra $10 because my flight was early in the morning and I needed to return the car at 5:30 am. He stated they are not open that early so I would have to take the car elsewhere and be charged the additional pickup fee.

I rented a vehicle from the South Carolina Payless office near the airport. My credit card was overcharged $300 for the rental. The manager also added roadside service fees to my account after I left, which the PAYLESS corporate office says they can ONLY go by what's written on their screens to enforce charges and of course the manager, SHE wrote I needed a service I didn't. They are shady and scam artist at the SC office. We also got charged $80 for 3 days addition rental fee because when we went to extend our rental to avoid fees, the office was busy and we were told to keep our vehicle instead of trading in for another one and get new rental agreement. And to top it off, we turned the vehicle in on March 22, 2015 at the airport in Lovefield as they requested we do.

I use southwest.com for airline, car, and hotels. I love SW and generally have great experiences. However my most recent car rental was more than a disaster that I felt you would want to hear about and take action. I reserved a full-size car, as usual, for airport SJD. Payless offered the best rate, and it was much better than others. This is typical. I reserved the car for the week for $69. Payless confirmation **.

I rented a car in JAX. The teller asked me if I needed insurance coverage. I told her no and she said OK. When I returned the car the bill is different than the original Orbitz price so I called Customer Affairs at PAYLESS CARS and explained the issue. We went back and forth over email that the insurance was billed to my account when I told the teller no. The issue is they capitalize on the fact it's a busy line and that you won't read the lengthy statement so you sign initial and they ding you on that. So advice would be read what you're signing and if you have insurance on your credit card specifically look at the part of the contract because they will highlight the wrong thing for you to sign.

This company is dreadful! I will never use them/recommend them to anyone. After relocating to Georgia, my family came for a visit over spring break. My mom used Payless to rent a car for their stay after finding great rates online. She requested a minivan and specifically requested it be big enough for 7 people. My 85 year old grandparents were also visiting (my grandfather requires a wheelchair). My mom was told we would have the Kia minivan or something similar. At the Payless desk at the airport my mom was asked for her insurance cards. She was never told she would need this and doesn't travel with that so in order to keep the reservation she had to call her insurance company and have them send verification. We were then informed they don't have minivans but would give us a Mazda 5 which is the closest they have and claimed it's Mazda's minivan.

On April 4th went to Jax FL international airport to pick up rental as stated. We reserved a mid size vehicle. When we arrived the woman assisting us that night was polite and friendly and informed us we were not able to use our prepaid debit card for holding payment. The agent also told us that we were in the system and the Ford Explorer is on hold for us when we come in the morning. So we suggested we would come back on Sunday early morning on April 5th with money in our bank debit card in the amount of 425. We arrived at the rental desk. A lady named ** , I gather no name tag only see this rental agent name on our face page agreement, states that we needed the 350 for deposit and 245 for the rental. We kindly explained to her that is not what the agent the night before explained. ** then was very rude, her demeanor had changed and was just rude.

Tampa Florida. When we finally found where we should wait for the shuttle, it was over the 15 minutes. Unbelievably long wait in line with two people behind the desk. After 40 minutes, got to the counter to pick up the economy car that was reserved, they told me it was a two door car with no trunk. CAN YOU BELIEVE THAT. They had me at a disadvantage to upgrade the car by having to upgrade. No issues with the car once we got it. Good thing we were real early for our flight. They held the shuttle up waiting for one person. Would never rent from them again.

So they give you two options to pay, online or at the counter. Of course I chose online to expedite my counter experience and to get the lower rate. I met all of their terms so I had no problem doing that. I received my confirmation and proceeded to the counter on the day of the reservation only to be told that, after waiting more than 30 mins, I'm on the "Do Not Rent" list because THEY associated me with some other chick from Minnesota (don't know anyone from there). I had to call customer service to be told that only thing they can do is submit a ticket and I could expect to receive a reply in about 72 hrs.

Cars offered online are NOT in their inventory. Beware of this company. You are saving a couple of dollars but getting a headache. As the cars that were given to us were not functional, we tried out 3 cars!!! 60 minutes later, we got a little uncomfortable car. Dented, smelly, NOT up to code rental cars, not even the blinkers worked. As a Guatemalan I am ashamed and embarrassed of this and I apologize. Do not use "company".

Rented a car from Payless at the Las Vegas airport and the clerk would not rent the vehicle without their insurance. I asked her to take it off the contract 4 times and she refused. I needed the car so I signed the contract. After renting the car I called Payless and they put in a ticket complaint and responded back in writing that since I signed the contract they were still charging me for insurance. I wrote back that I was told that insurance was required and they indicated that insurance was not required. Even though their clerk lied, Payless didn't refund the charges. It is obvious that this is a Payless business practice cause once the contract is signed the credit companies can't dispute the charges.

After waiting for an hour at the counter (Boston Logan), the indifferent employees behind the counter refused to honor the reservation that had been made through CheapTickets, even WITH a confirmation email and confirmation number. They acted completely ignorant about my account, claiming they could not help me because I had made my reservation through a third-party vendor. She (**) even claimed she could not possibly know how I had reserved the car, although later admitted she could see my reservation was made through CheapTickets. The two employees working for this company took over an hour to process four people. Meanwhile, the other companies were quickly processing people and moving them through. After several more minutes of this, I had to give up and leave. She would not honor my reservation whatsoever.

I have now been standing in line for over an hour waiting for the people behind the counter at boston logan to process me. Three people behind the counter and three people in line, yet the wait is over an hour? ** in particular stood at the counter for 20 minutes and ignored me. Never again.

I would never do business here again. The sales tactic is to lead you to believe that you are getting the basic car rental which is what was signed up for on rentalcars.com. What they mean by basic is that it includes damage collision for an extra 15 dollars a day. When a summary at the end was given the price for rental was mentioned and the deposit fee, however the lady did not say anything about the 15 dollar collision fee on the bottom of contract, so for those who are excited or are in duress to move on, you don't think much of it because it was said that this is what you pay. I think the sales associate is trained to tell you in a way so you don't catch it if your not careful. We told the lady three times we did not want it, she knew what she was doing. I had to call back three times to get answers, they record the conversation as a means to say this is what they heard. You can spin it any way you want.

Made a reservation online. They ran out of cars and wanted to force us into paying more. Clerk stated they do not honor their contracts. We waited hrs with other people to get a car. Very poor service that Southwest should not partner with.

I rented a car through Payless Rental at JAX International Airport for 3 weeks and 1 add'l day. I was lied to about the charges by three different csr's and overcharged for one extra week. Also kept my security deposit.

I arrived in Mesa, AZ with my car reservation and the Rep took my reservation and looked it up in the computer. He was telling me what cars were available and I said I don't care. First he said a Volkswagen and I said that was fine. He said, "Let me see what else I have available." He said they also had a Ford Fusion. I said that was fine. I completed the paperwork and he folded it up and put it in a paper holder without me seeing it and said to take it down to the car issue area, which I did. I got the rental and was on my way.

I would rate them zero for the following reason, I found the problem in paperwork, which I will explain below with two rental car example, which I rented recently.

I had a reservation for 11:30 pm and arrived at 12:15 am. Was told since the reservation was for the prior day it had expired. So if I wanted a car I could make a "new" reservation at a higher rate, $76 more. When I objected I was told I was free to shop around for a better rate. Yeah, that's what I want to do. Walk from agency to agency, in the morning hours, shopping for walk up rates. They didn't understand the meaning of the word reservation. I asked to speak to a manger but was told none were available. So I just paid the higher rate and vowed never again to use Payless Car Rental.

I rented a vehicle using my American Express Card, a card I rarely use.... I used it to place a hold on a rental car. As soon as I left the company I began to get fraud charges all over Charleston, SC which was where I was located, but my credit card never left my purse. The rental person had to steal my information. If you go to Charleston do not use Payless!! This person is stealing customer information and using it for her own purposes. If you have been there please check your credit card statements!!

First, the staff at Payless Car Rental located at Nashville International Airport was unresponsive and told me the manager has issued the credit on the overcharge between my paid confirmation and the final invoice when I dropped off the car. She told me to wait for 24 hours to allow the credit to show up on my credit card. Then told me the manager has refused to issue the credit when I followed up with her after two days when I did not see the credit. Contact the company customer service was futile as the supervisor refused the credit, stating there would be no refund on prepaid per company policy. That is they would charge you if your final invoice is more than your prepaid but would not credit you if the invoice is less than the prepaid. Does this make any sense and fair. Be aware of Payless Car Rental as they don't care for their customers and do not care to keep any neither.

I found a great deal on rentalcars.com for a car for $10.00 a day with an optional $12.00 a day for Collision Waiver for Payless Rental Cars. The total would be at the most would have been $88.00 before taxes. I got there, my car was ready and the man at the desk hands me a contract and says "sign here". Under the Collision Waiver there were also charges for Renter Liability, Emergency Sickness protection, Supplemental liability insurance, personal accident insurance and roadside service plan. To not initial would bring my total rental car charge for 4 days to over $850. When I balked at signing, telling him, I needed to read over the contract, the man became surly and began to lecture me on the 'dangers' of not agreeing to these supplements to the Collision Waiver.

Had to wait in a long line in Phoenix to get my car. Was very clear in my request (no, I didn't want the prepaid gas plan, no added insurance). They told me to check the car to see if I noticed anything wrong with it and to fill out the slip. Marked down a few scratches (missed the stains on the upholstery, but fortunately they didn't notice it on check-in either I guess). Didn't look at my receipt until I had flown home. They said I drove over 17,000 miles, that I had turned the car in at 1/4 tank (had filled it up 10 minutes before I turned it in), and billed me $23 for the prepaid gas that I told them I didn't need. On the plus side, they don't know how to read a calendar, so apparently I turned the car in a day before it was really turned in, so I probably actually got a better deal than if they had done everything the right way, but wow! Really?

On March 3rd, 2015 we visited Phoenix, Arizona with another couple. The other couple had arranged for a full size rental car from 4:00pm on March 3rd to 1:00pm on March 8th (less than four days). At the check-in counter, the Payless rep. told them that four adults with our luggage would not fit in a car that size. He then suggested that he could upgrade us into a small Ford SUV for a very good price as someone had just cancelled the rental on that vehicle. The rep also convinced this elderly couple that it would be best if Payless filled their gas tank upon their return because fuel was cheaper with them than it was any where in the Phoenix area.

This is the worst rental car company I've ever dealt with. Not only did we have to wait for an hour and a half in line to pick up the rental car, but the company added on an additional charge for fuel (even though I filled the tank full within a few miles of the rental car return) as well as late return fees. We had returned our vehicle on time according to the rental agreement, and when we did, their system was down. We asked for a receipt or something showing the car was returned on time and they told us they couldn't provide anything. When the final charge came in, they added on a late return charge and printed the receipt after their system was back up.

I reserved a car on Hotwire for Las Vegas, Nevada for March 6-8 2015. When we arrived, my friend used his major credit card to deposit on car. I said I would pay cash on return. When we returned the car on March 6, 2015, I told attendant I would pay cash. He gave me a slip and I paid the counter agent. She gave me a slip indicating Paid In Cash. However on Monday, that Credit Card to hold deposit was charged $334.79, which was way off base anyway. Car rental was for $121.78, paid in full in cash. Then on today, March 10, 2015, another $150 was charged to that credit card. I cannot reach anyone at the location on 7135 Gilespie Street, Las Vegas, Nevada. I called number on receipt. 702-736-6147, no one answers any of the options, just spins you around. I called Payless Car Rental 800# and they said they would put in a ticket to have researched. I was told it will take 72 hrs for answer. And you cannot leave a voicemail.

I prepaid my rental car reservation for pick up in Charlotte NC. Reservation time was 8:30 and I called ahead to get instructions for pick up and operation hours. After arriving Charlotte and getting my bags I proceeded out to the curb for shuttle pick up and waited and 33 weather for an hour, calling the local office multiple times to only receive a recorded message saying the shuttle was on the way and leave a message. After more than an hour I was able to secure Hertz reservation. I was allowed to board a shuttle bus to the rental car facility and finally got on my way for my hour and a half drive in declining weather conditions at a 10:45 that night.

Horrible customer service I have received from your company and how it ruined my vacation to see my boyfriend serving in the Air Force. I reserved a compact car through your website on February 10, 2015, to be picked up at the Mid-Continent Airport, Wichita, KS on February 14, 2015. When I arrived at the airport and at the Payless Car Rental counter the rep, **, gave me the keys to a Toyota Yaris, which according to your website is an economy car.

Rented a supposedly cheap car from Payless through car rentals.com. The car was suppose to be a three day rental with unlimited kilometers for 8.95 per day for a total of 60.00 for three days. Our plans changed and returned the car in one day. They charged us 98.00!! They will not honor our agreement or even stick to the original 60.00 charge. They are shady and very unprofessional. You really do get what you pay for and this is never a good deal!

Please trust the 300 reviewers who are all in agreement that Payless Car Rental at 5301 McCoy Road in Orlando, FL are criminals! I only discovered this Consumer Affairs site after being told about it by a customer standing outside of the Payless Car Rental building. I booked my reservation directly through the Payless website.

I rented a car for $10.95 through Hotwire and was ecstatic about the price. I picked up the car no problem and returned it no problem. However, they did not give me a receipt and I assumed it would be ok. I was wrong, they've charged me over $900 for about two weeks. I can't get anyone on the phone and no one will explain to me why I was charged three separate times for over $300 each. This is ridiculous!! The credit card company can't do anything until we get in contact with them but there is no corporate office or number I can call. This is ridiculous!!!! I was planning on moving and putting a U-haul on that card but I guess I'll have to use another card until this can get sorted out! DON’T RENT FROM THESE PEOPLE!!!

We arrived late evening with reservation in hand signed in a hurry to get on our way. The bill ended up being double our quote because of cdw ins. which I did not want, very sneaky way of doing business. Don't ever rent from Payless.

Wow, I wish I had read the reviews on here before I booked a car from Payless. My friend and I picked up a car from Boston Logan airport with no problem. I was told ahead of time that a 350.00 deposit would be placed on my debit card. Boy was it a mistake for me to pay with my debit card. At the time, I said, "fine, no problem" we were dropping off the car at JFK later that day so no big deal, right?

I reserved a Payless Car thru Priceline for one day. The rate was $26.77 at W. Palm bch. arpt. The counter was Budget car rental with a small area for Payless. I gave them my D. License & Credit card. The agent then asked for two more pieces of ID with my address on it. I didn't have anything else. She said she couldn't rent to me then but Budget could. Budget was $79.00. Budget & Payless are the same company. I was ripped off.

I rented a car for 3 days. The car was dirty. Had personal details from the previous driver. There was cigarette residue. There were nail clippings on the back seat and the car smelled like smoke. The car was completely dirty and they did nothing to make it better. I called everyday to communicate the complaint with the airport office and no one ever picked and their voicemail was full. They said I can't get a refund because I never called the airport office.. Really??? Horrible, will never rent from them again.

I rented a car from the Atlanta airport location and I left some items in the car and 30 mins later I turned around to retrieve my items and was told no items were in the car. These people are thieves. I spoke to the manager about it and she was very nasty to me.

Sales agent was sneaky, and purposely tried to obfuscate this extra charge for roadside assistance ($4/day), in order to prop up your bottom line profit. I have rented over 100 cars in my life, and have ALWAYS refused any sort of add ons and insurances. But they insisted on ripping me off with this charge. I only caught it a day after I returned the car, and customer service wrote me back saying “sorry, you signed the contract.” Too late for me I guess. I also decided to prepay for half tank of gas, cheaper rate, but then got 23% taxes put onto that, so it cost more than filling up myself. Won't do that again either. I choose to NEVER use their services again, and make sure everyone that I know also hears of my story with Ace (who was fine until Payless bought them out at O'Hare), now Payless.

Last Friday, 2/20/15, I arranged to rent a car through Payless. The car was to be picked up on Saturday, 2/21/15. Payment of 191.08 was made in advance via my debit card. On Saturday morning, before the 10:00 a.m. pickup time, I called to cancel the reservation. First, the location at Jax International Airport does not answer the phone - it goes straight to voicemail. Then I called the "Customer Care" number and was told that unless I cancelled my reservation 48 hours before pickup time, I would be charged. When asked the question: How could I cancel something with 48 hours notice that I had booked LESS THAN 24 HOURS BEFORE. The mantra of "You must cancel 48 hours prior" was repeated, no matter how I phrased the question.

I have reserved the car via airline website. Payless Car Rental has the best rate in town (week of Feb. 15, President's week). However, the agent at the service counter in Las Vegas airport was deceiving, lying, and very unprofessional. She was aggressively trying to sell additional insurance, pre-paid fuel, upgrades...etc. After I decline on all the extra, her tone became threatening and trying to scare you by telling you all the liability that you might assume. In addition, she also lied about the personal insurance that you normally have with your own car and that it will not cover for the Payless rental car. Again, after I insisted on declining all the extra charges, she made me wait for 15 minutes while she looked for an available car. At last, she had me signed the contract without any explanation.

Had a Rez. Called from Albany to say flight was delayed. Told "No problem, you're good till midnight", no need to say more. Arrived at 10 pm, long line of angry customers. Told since we were late, no car, go wait till all later rez were checked in. We must hope someone "might" return a car at 10 pm. Super rude, awful, dirty, filthy floors etc., even shuttle driver was high, smelled like pot, singing, etc! In the end, people stormed out incl us one hour later, only to have to return to airport to try and negotiate a decent last minute deal at the airport. ZERO FUN, DO NOT FALL FOR THIS GROSE RIP OFF DUMP.

I rented a car from Payless and it was absolutely disgusting. The seats, especially the back, were heavily soiled and it smelled of vomit. When I called to exchange the car nobody was ever available and it told me to call back. When I called their main number, they told me that I needed to call the Phoenix site that I rented the car from. I also emailed my complaint directly to the company and it was never addressed.

Issue is not yet resolved. 2 employee are confused about how to report gas meter readings. So customers get charged for fuel even though the gas tank is full. Manager has not addressed & is never available after numerous attempts to contact. But my mastercard has been charged. I call that stealing.

I book a car with Payless Car rental, they told me 15 a day which is 4 days rental and car insurance $23 a day which should $170.00 total. I got a bill for $325 on my cc. After calling them they send me and invoice with all these extra charges on it with collision damage waiver $63.99... supplementary insurance $90.4 plus $109 plus concession rec fee. I wasn't inform about these extra charges.

This company as a whole is terrible. I was rented a car that had soaked dried blood stains, then another where the transmission was going out. I have yet to speak with a manager. I have a filled complaints with the company and the BBB. In addition, I was suppose to receive a free car rental because of all this nonsense... nope, was charged. Where is someone who can do something about this company? In total I have had 3 car rentals and all 3 were horrible. I have tried to follow the company ticket complaint system and a manager was suppose to get back to me within 72 hours. 5 phone calls later and 17 days, no manager has gotten back to me. I'm about to file a lawsuit against them for all my troubles.

Landed at LAX at 10 pm. Waited 40 mins for shuttle and am standing in line at 11:30 pm, and there are still 16 people in line in front of me.

BE WARNED!!! PAYLESS CAR RENTAL IS A THIEF!!!!!! They add extra charges without telling you. Extra driver charge of $58 added after the car was returned and we were home. This was not mentioned upfront or we would've only had one of us drive. Usually the spouse can drive for free. Not at Payless. We are very careful and check these things out. This charge was not in the contract and was not mentioned to us at the time of rental. Payless Car Rental starts out being the cheapest, but ends up being THE MOST EXPENSIVE RENTAL CAR AVAILABLE.

DO NOT USE THIS COMPANY!!!!! They were so horrible. I booked them because I got a great rate online that was supposed to include taxes and in the end was overcharged for a horrible service. Renters beware and go somewhere else. When we got to the airport we watched Shuttle after Shuttle pull up for all the other car rental companies and we had to wait over 30 minutes in the cold for ours to come. When it finally arrived we found the van to be dirty with a thick layer of film on the windows.

Payless Car Rental is the worst car rental from the service point of view. I booked a car through Priceline and went to pick up from San Diego Airport location. The agent was so nice in the beginning but suddenly changed when I decline to purchase insurance from them. I wanted to use my own insurance which is Ok by law. But he refused to give me the car. Then he said he need copy of my utility bill (SDGE). I was at a loss because this is the first time in my life to hear that a car rental company need the copy of utility bill to rent their car. In response to my logical argument he misbehaved with me. I shall never go to Payless Car Rental in my life. This is the worst experience from a service company.

We used Expedia to find a car rental and thought we were getting a good deal with Payless - so untrue. At the counter we were told that in California it was required to purchase extra insurance, which we have always previously declined because of that which we get with our credit card. Astounding that the initial quote of $21.43 was now more than double $274.54+ a deposit of $250.00. The insurance requirement was bogus. We would never rent from Payless again.

They offer the lowest price and then increase the price after you take the shuttle bus to their office and wait in a long line for the car. They added breakdown service which we did not need because we have AAA. They refused to remove it despite my very loud complaints. I complained to Southwest from whom I made the contract. All they did was forward my complaint to Payless. I complained to Payless and got no response. Do not let them con you into coming to their site.

Worst rental company ever. If you book online, they'll quote you a great rate, and then the final total you get (which appears to include taxes) is actually only an "estimate". So when you show up to get your car, your bill will actually be higher. Ours was $40 more than the price quoted online. Then, we ended up extending our rental by two extra days (actually 3 because it was over the 24 hour rental period). They said it would cost $11 extra dollars a day - so we were expecting a bill of $33 extra dollars.

Bait and switch tactics by Payless Rental. I ordered $150.00 economy car online with no extra insurance. The agent was rude and tried to force the extra insurance that I did not want and repeatedly said so. So he told me to initial several boxes to decline insurance which was a tactic to rip off my debit card by slamming me into a upgrade of a unwanted or needed 4 door. They ripped off everything. They could steal from a debit card equal to ID Theft. Payless was counting on me not seeing this till I flew out and got home. They have a preset routine to stall travelers that complain at their counter till they miss their flights by saying they want arbitrarily view video and unilaterally decide that the deal was legal all by themselves Knowing this is a SLAM tactic to rip off Priceline renters in upcharges that say they do not want insurance.

Rented a car over a weekend for ex in-law. She set up the whole deal. I just put up a card to hold. Told them and her cash would be paid. At the end of the time said she called and told them she was me and kept car. Ran up over 900 dollars. I was never called or knew this car was still out until police found her along the road asleep in it. This maxed my card out and over 400 plus over the limit. Have yet to get any help. When I tried, girl there said she had been talking to me. She had me in tears and mocked me. They made a habit in not verify information. Another lady complain the same. She was luck her bank got a hold of her before this happen to her from this same person. I did not make this bill. Or even why credit card company would ok that much over limit.

I don't know where to start. I booked a rental online, fully prepaid. I had previously rented from this place, providing them with the credentials at their request along with a 350 dollar deposit, however, because of my history, they allowed 200 dollar deposit per the manager. Turned out when I booked my rental, my card had been charged twice. It was clear, it was a duplicate. This took away from the 200 deposit I transferred to cover the full charges as I usually do, I got to Charleston location, I met with an agent by the name of Tracy **, who was not at all helpful and just caused more frustration by asking me for credentials that I did not need. It was clear to me my history renting there held little merit, so I had to go 3 miles to get another copy of my ins and bank statement, which all before that stuff was on file, as I was told in past.

My husband and I reserved a car through AARP with Payless Car Rental at the Las Vegas airport to rent for a week. Upon arriving at customer service we were told we needed something in writing from our automobile insurance company as proof of auto insurance coverage or we would have to purchase theirs. We've never had to provide this with other rental agencies. We told them we also have car rental coverage with Discover through our credit card. She said we would also need a letter from Discover. She said "do you want our minimum coverage, it is $19.90". We felt stuck and said yes. Well it is $19.90 per day. The car rental reservation estimate went from $166.79 to over $300. Upon arriving at the car, a 2013 Hyundai Sonata, with $43,000 miles. We were given a piece of paper to note damage on the vehicle and we did that. We found a slightly damaged rear bumper, numerous door dings and scratches.

This company is borderline criminal. They rented our party a car with bald front tires and over inflated tires. Over inflated to the tune of 70 psi in all tires. Dangerous situation. We discussed the tire issue with the company once we had driven the car for a day, and the agent gave us no options or didn't really seem to care about the tire situation. We went to a tire store and had the tires rotated from front to back to put the best tires on the drive wheels. That is when we found out the tires were over inflated. Payless did not offer to compensate us and in general could care less that we were driving on bald tires. DO NOT RENT FROM PAYLESS. Didn't think there could be a company with this bad of customer service in this day and age.

I have a confirmation from Payless to pickup a midsize rental from Atlanta Hartsfield Airport for a good rate that I found online. After taking a cab then a shuttle to finally get to the booth, the representative tells me that she cannot give me the rental without a Utility Bill! I'm not talking about a Debit card policy, I have several credit cards and a valid drivers license. Nowhere on my confirmation does it state a requirement for a rental would be a Utility Bill! So I had to cancel my reservation with them and go the Enterprise where they had me in and out in ten minutes but at double the price. Payless should be put out of business and fined for fraud!

The phrase I would use to discretion this company is bait and switch. My mother was in critical condition near Atlanta GA. I flew into Atlanta Hartsfield Airport and had made a reservation with Payless Rental Car. When I got to the counter I explained to the agent my situation and how I was visiting my mother. She proceeded to tell me that because I was using a debit card I was required to take the insurance even though my state farm policy covers collision in a rental. She added $34 per day in charges fully knowing what I was going through. This is a special level of sleazy behavior. Use Hertz Avis or any other car rental at Hartsfield. Do not use Payless. As a frequent car renter, my joy is that it will never happen to me again!

The beginning of a vacation nightmare, Orlando Florida!!! The representatives were very rude and unprofessional individuals. Gave our reservation number, representative says "we have nothing in the computer." He proceeds to set up a rental agreement, our quote was for $155.00. When he hands me the paperwork the total is $609.00?? What on god's earth is this? We were looking for a sub compact car, he shows us the total and I explain that I do not need any extras, I just need a car. He tells us that we need to take out all of the insurance and everything else listed.

I made a reservation online at the Payless website. I prepaid, since the rate was much lower than any other car rental company. To rent a midsize car for a week at the Windsor Locks, CT location, I paid $170.36. That seemed like a great deal at the time. I arrived at Bradley Airport and, after getting my luggage, went outside to catch the Payless shuttle. After 15 minutes, I finally called to see if they could send it.

Rented a car in California. Problem with tire pressure. Tried calling for 3 hours to speak with someone. Left numerous messages on their emergency assistance number. Finally had car fixed on our own. Four days later, received a call (they left a message) from them saying they received our message and asked how they could help. I tried calling that person back numerous times but they never responded. Not worth saving a few bucks. Stay away!

Worst experience ever!!!! The fees were $11.00 per day. With their insurance added on that should carry on to a $22.00 total per day. For a week I got billed $406.00 on a standard rate car. Watch out for their hidden fees that they don't mention to you up front. Its been almost 2 weeks and I still haven't seen my $300.00 deposit back. I have called for days now and no one answers their phone. This company is run by a bunch of scams and thieves.

Vehicle disgusting: stains, odor, engine skipped when idle. Customer service: poor, not informative. Deposit: may be returned within 24 to 14 days after return????!!!! Wait time at airport: approx. 1-1.5 hours. Don't bother with this company.

I prepaid for my car rental online picking up from Jacksonville Fl airport. I refuse auto insurance and roadside assistance online when I booked and paid for the rental. Therefore, I expected the agent Whitney to place a 200.00 hold on my Mastercard until I returned vehicle. Whitney asked again if I wanted auto insurance I told her no and told her the name of my auto insurance company, so she said just initial in these three places, check this box refusing insurance sign. NEVER ONCE did she even mention the words roadside assistance to me. Lo and behold when I returned the car and the final bill was emailed to me, I noticed I was being charged for roadside assistance, so I called immediately and told customer service I never asked for road side assistance in fact I have AAA, and I already prepaid for the car online declining any additional perks. They told me I signed for it so they have a right to charge me.

I prepaid for a rental car online with Payless Car Rental in Atlanta, GA. When I went to pick up the car the lady said they would not use my coverage from American Express and I would have to pay $500 dollars more to get the car. I have rented from them in the past using my coverage from American Express with no problems, I even had American Express on the phone and the lady still would not accept it. I went to Alamo/Nations right next door and they were AWESOME!! No problems at all... When I contacted the Payless no customer service, they said they will open a ticket but when I called back after not getting anything from them they said the same thing final. I got a response saying since I failed to pick up the car then it was my problem and no refund. DO NOT DO BUSINESS WITH PAYLESS CAR RENTALS!!!!!! They are scammers.

I had a nightmare experience with Payless at (or rather several miles away from) the San Francisco Airport. I had booked it on line and got an estimated price of $206.75 for eight days. Having had bad experiences before with rental places charging more than the stated price, I called a few days ahead to make sure the price wouldn't raise. I couldn't get through and the answering machine said I’d get a call back. I didn't. I should have realized then I was on the road to being shafted.

We arrived at a Payless car rental in Las Vegas Nevada at 1:00 am with my reservation in hand. At counter he wanted to sell me all the extras which I replied, “No I only want what I booked.” Then he had me I urial all the little boxes. I told him I couldn't read it because I couldn’t find my glasses. He said, “Just initial here, there etc.” I couldn't understand him. I signed the contract. We're there over an hour, we go outside to get the compact we'd rented and we ended up getting a mini van. We were so tired we proceeded to our room. When we got to our room I going glasses and read contract. The counter person had me initial that I wanted all the extras. I know this is my fault. I should have had my glasses but when I told him I couldn't read the microscopic wording and that I only wanted what was in my reservation an honest person wouldn't have taken advantage of me. So I immediately called Payless, they were rude. Said I signed it, it was my fault. I complained about mini van. The reason people rent compact is gas mileage. They said I should be grateful I was given a free upgrade.

Made a reservation months in advance for Christmas week for a mini van for my party of 7. We needed a car that held 7 with ample luggage space that was an automatic. I even confirmed as such after I made my reservation over the phone. Arrived at the airport to a sign saying no more cars. I provided my reservation to the agent and he says we have no more cars and points to the sign. I said "no I have a reservation here it is." He said "I can't help you we have no cars." I asked him to call a manager or try and get a car from another location. He said "a manager will not help you there is nothing that can be done good bye!"

We reserved a mid-sized car through Priceline and selected the Payless Car option for a weekly rental. The price quoted was $194. However, we were charged $223. We declined all additional coverage. I contacted Payless when we got home and the representative said that someone from the admin office would be contacting me. It has been 3 weeks and I have not received a call. I have rented many cars over the years, but I have never rented from a company that didn't honor the price they quoted. This was my first (and last) experience with Payless Car Rental. In addition, the Ford Focus that was rented to us had serious transmission issues. When we reported that to the agent upon returning the car, she dismissed it by saying that's a problem with the Focus. I don't think so!

The worst car rental company, the worst cars on the market. Five minutes after I drove off with my rental, I was flagged by the police to warn my that my brake lights was not working. As I entered the highway the car started shaking, I pulled over to inspect the car to find out my tires was bald to the point I was worried of a blowout before the next exit. I called and they gave me another car but I was three hour late for my out of town trip.

I reserved a car using Priceline.com for Payless Car Rental, boy do I wish I had check the Consumer Affairs reviews first. I reserved the car nearly 3 weeks in advance in hopes of getting the best price for a weeks rental. I personally drive a two seater and my son was coming home from college for Xmas so the smart thing to do was rent a compact/economy car for a week. The quote I received from Priceline was 163.00 plus tax of course. After checking many of the other car rental companies I elected to go with Payless even though I am a Gold Member with Hertz. 163.00 for a week's rental got my attention, but I paid for it in the end.

I rented a vehicle for my trip in Austin, TX online, all prepaid and in full. I paid $167 originally and paid a total of $216 at pick-up. When we picked up the vehicle there was a $49 extra charge on top of what I had prepaid. Not to mention the hold of $200 normally $100 for a rental car. They wanted my original card that I used to pay for the rental and being it was a bank card they wanted to charge me $350! After looking at all the negative reviews about this company, I grabbed my paperwork from them. I too was charged for roadside assistance even though I stated I would be using my own insurance in which of course has its own coverage - even your cell phone offers this now. They never asked if I would like to pay for this or even if I would like to add this. Was simply assumed and added to bill!

This is the worst rental car I have ever experienced. The agents are slow, lazy, rude, and not responsible at all. The manager was even worst. When I complained about the agent behavior he said they all had 6 months training and whatever he has done at the situation was definitely the best. It's like a nightmare and doesn't worth the little lower price when you are treated like this and you are assigned a very old, ugly, bad colored car that you really feel ashamed driving it. And they are not going to change it unless you pay much more. Really awful.

When I arrived at the Payless counter in Tenn. airport. the girl behind the counter checked me in asked if we (wife & myself) would like to upgrade to a bigger car, I told her no. Then asked if I wanted Insurance and I told her NO because I have auto Insurance to cover my rental. The paper work was emailed to my home and after my Vacation I look at the bill and they put the Insurance on my rental. I call the company and emailed them and they said I signed the paper work with Insurance. I looked at the online reviews for this company and it seems like common practice to put Insurance on even if the customer didn't want it. I believe this company draws you in with low online rates then adds whatever they can to make money on your rental even if you did not want it. Bad Business.

I am 51 years old and have rented cars in many, many cities over the past 30+ years. Today I discovered that Payless Car Rental is the most corrupt organization that I have ever dealt with. After my car broke down near Toronto I made an online reservation for Payless who, by far, advertised the best rate. What they don't tell you online is that they have an extra fee for a spouse and that there is a 200km/day limit for the rental.

About 2 days ago I made a reservation over the phone to pick up a car at 10 am the following day at La Guardia airport. The reservationist told me to go to the airport and I would be picked up by a Payless shuttle. I arrived at the airport at 9:55 I waited about 10 min for a shuttle and then decided to call the car rental to see when a shuttle would be by. The person who answered the phone said that I can take the Budget shuttle as that's the same thing. The Budget shuttle sped by as I was talking to this person I then had to wait another 10 min for the next one. Once I got to the car rental there was a line I waited in that line for 2 hours to pick up the car I reserved!!!!! I then asked the gentleman who had helped me if I wanted to extend my rental another day if they would give it to me at the same 20 dollar rate he replied that they would. I called in and found out that I now owed them 120$ for keeping the car that an extra day. It was completely misleading.

Avoid them at all costs. Though they return the lowest pricing on comparison sites, they high pressure upsell at pickup and use deceptive practices to add hidden charges. I declined all coverage and extras so the clerk told me to initials in all these places to do so. I started reading these and sure enough they were saying "I decline coverage..." so I just initialed the rest because it was Christmas Eve and I was anxious to going and so were the people behind me. I didn't see, until later, that the last place to initial actually said "by initialing here I accept roadside coverage at $4.99 per day." The clerk neglected to explain that and just said to initial it. I also learned later, when my bank account was overdrawn that I wasn't charged the $301.07 that I was originally quoted, but $547.98! There was an extra $200 charged without explanation or consent.

We planned our wonderful Panama vacation. We made a "guaranteed reservation" and scheduled to pick up the car at the airport. When we got there, we were greeted by a sign stating there were no cars and the man on duty just left without explanation. There were several customers in the same situation. We could not reach anyone by phone. We finally took a taxi to the hotel. The concierge called the company for us and was told that there were no cars until a week later and since they had not charged our credit card, there was nothing we could do. We finally found a car through another company at three times the price. We travel all over the world, never have we been treated like this and certainly will never use Payless again.

It was supposed to be a great family vacation to the main attractions in Florida. Ended up, being a rental car nightmare in the great state of Florida. Received a quote off hotwire, which I have used for rental cars in the past and never had an issue. However, Payless rental Car Company might be the most inexperienced and unprofessional car company I have ever used. Started my trip with waiting in line for my car in Orlando for over an hour. Finally, got to the counter and was told I had to take collision insurance for 17.99 a day so my original quote went from 151.31 to 313.50. After telling the gentleman at the counter I did not want the insurance and I would use my own, he made me feel like it was a take the insurance or leave with no rental car. And after watching my children bake in the sun for an hour because the lobby was so full, I was willing to eat the extra 162 dollars. After all we were on vacation...right.

HORRIBLE!!! On 12-22-14 went to ticket counter to pick up car. I was told that I did not have the correct confirmation number as the number I had started with a 3 and I was told by counter staff that the number should start with 1. I tried to explain that was the only number I had, to no avail. After about an hour and talking to a sup. I was told that what I had was a booking number and needed the itinerary from Hotwire which was the number that started with a 1. you mean no one could have figured that out sooner. "Terrible Customer service?"

This is with regards to a car I rented through Payless Car Rental specifically your location at 6465 Airport Road in Mississauga, ON. We were dealing with your employee **. I had booked our car through BMO Reward Miles the previous day. When we walked in, he told my 60 year mother and I that we would be going over the max. miles and to prepay for a 1000km. He then said he would charge us 15 dollars for the upgrade of an SUV and .10 cents for each kilometer. He then said that it would be $75 and we would have to prepay it. We paid the $500 security deposit and took the car.

We reserved a car from Payless at a rate of $10.86 a day. When they added their fees for 5 days, the confirmation came to $99.60. When we picked up our car, we declined all insurance and addons. The lady behind the desk told us when we brought it back they would fill it and charge us for the gas at $2.49 a gallon or we could fill it offsite and return it full. Since $2.49 a gallon was a good price, we returned it with 3/4 of a tank. When we got the bill it was $158.40. I called and asked why, and they said we had roadside assistance at about $30, and they charged us for a full tank of gas. I told him we never asked for roadside assistance and he reluctantly took it off. However, for the gas, he said we agreed to a prepaid tank.

We live in the Northern Plains but own a home near Phoenix which we visit several times a year. I mostly rent from Alamo, but thought I would try Payless at Sky Harbor Airport once for my car rental. They had very enticing prices online and I scored a KIA Sorento SUV for $247 for the week. The one thing I was concerned about was insurance to cover loss of use as my boss just recently had an accident in Las Vegas in her rental car and got stuck for 3 weeks of extra car rental fees because of having no insurance for loss of use. I asked about it and the guy at the counter tried to sell me an outrageous policy for $70/day! I said, "You must be kidding." When he saw there was no way I was going for that, he told me they had two other policies, one for $40/day and another for $25/day. I asked if the cheapest one covers loss of use. He said yes. I said, "Okay let's do that," even though that added up to $181 for the week. Since then, I have found there are companies out there (like **) who will sell you a single trip policy which covers loss of use for about $40. Or, buy a yearly policy for $125.

I received a price from Hotwire for Payless Car Rental for around $121. When we arrived at the Payless Car Rental facility, I had about 6 to 8 people behind me with only one agent. I showed him the Hotwire paperwork and he immediately started trying to hard sell me on getting additional insurance but I told him that my insurance would cover the rental but he kept on going about that it wouldn't cover this and that, windows, etc. minor damage, etc. After 4 times of saying no, he finally said OK and that he could put me in a Chrysler 200 convertible. Wow, I told him that would be great. He never once mentioned ANYTHING about additional charges or upgrade or anything to indicate this would cost me more money. In fact the customer in front of me was upgraded (for free) to a VW Jetta so I didn't think anything of it. He then told me they would have to hold $280 or so until I brought the car back but it would be refunded to me.

Clerk took my I.d. and credit card and didn't give them back. No ID to get back home on the plane. Credit card was used to buy very expensive apple computer. No help from payless people but they did put my driver's license and credit card on their lost and found list.

They take forever to pick us up at TPA then rent us a dinged up car that I have to spend an hour documenting the damage before I leave. I return the car and they claim I have unpaid tolls and charge my card another $18. I ask for a receipt or invoice for the supposed tolls and they refuse to provide it. This company is a bunch of nickel and dime scam artists. I am reporting them to the Florida State Attorney's Office and to the BBB. Put these lowlifes out of business.

I have had the worst experience with this company. Since I attempted to pick up my reserved vehicle on Monday, it has been a nightmare. They dodge my calls and have hung up on me after leaving me on hold numerous times. A supervisor by the name of Sheila was very unprofessional and rude. I cannot reach the branch manager who continues to be out of the office at the Newark airport branch. I will never ever ever use this company again and I don't think others should either. Their CEO must be so proud.

They quoted me a price and when all calculations were done upon return of the car it was $100 less. They sent my final invoice via email which expedited my time at the return. The van drivers were extremely courteous even giving me instructions on how to get around a traffic backup at the Whitestone Bridge approaches. When I thought I had left my E-ZPASS in the rental, upon return they searched for it. This is the second time I have used Payless and I could not have been more satisfied with their customer service. Thank you Payless.

Rented a car thru Priceline with Payless and all was fine until I was taken to hospital and could not return car. I had a friend take it to airport and called Payless to tell them story. They said "no problem, we will come get it." 24 days later, I get a letter saying I stole the car and it was never returned. They claim that they never got a call telling them anything. Now they have charged to my credit card nearly $2300, making me pay for parking at airport for nearly a month along with rent fees and insurance on car for nearly a month, plus other fees. I called Chase Bank, where my credit card is at and they will not help me because they are saying I signed a contract and didn't return car to the proper facility. The car was left at airport, and they were told exactly where it was parked. They agreed to come pick it up but are denying that they said that now. I asked them to go back to 9/22/14 and see who was working that day and question them about this, but they refuse. I think whoever took the call and said they would pick up car, dropped the ball and now the company is blaming me for all of this.

I prepaid for an intermediate car rental for the Payless location at the Cincinnati/Kentucky CVG airport. When I arrived at the desk there were 0 cars available. During the time I was there, the Avis desk, which is the owner of Payless processed and provided cars to 5 customers. After a 30 minute wait three rentals were returned. The lot guy reported to the desk person that he had two compacts and a Ford Explorer. I was given a compact (Ford Focus) and was told it was an intermediate car. No adjustment was made to the prepayment. The car I received had mechanical difficulties, shimmy at idle and slipping transmission. The day after I returned the car an additional charge of $11.42 was added to my card with no explanation. Several complaints to the customer "service" department left the problem unresolved. They argued that the Focus is an intermediate, not a midsize car. They did not even address the overcharge or wait.

I prepaid the reservation at Payless Detroit Airport for August 11-14. The night we flew in the Detroit airport and surrounding area was deluged with 3-4 inches of rain in a few hours. The whole area was flooded, interstate and roads around the airport were closed. Although we landed before 11PM and the office was closed without a way to leave a message. The next morning at 8 A.M. I called to see if I can come by and pick up my rental since I prepaid my reservation. I spoke to an agent named Kyla who told me that they didn't have cars to rent since none of their cars were returned. She recommended that I call the 800 number so that I can get my refund. I did just that and waited for the refund. I am still waiting! They claimed that I was a no show and therefore I was not entitled for the refund. I called customer service (a misnomer). There is NO CUSTOMER SERVICE. Nobody returns calls. I would not rent, lease from Payless and hope that their parent company Avis, they try harder?? Gets to see this and other complaints. They will surely bring down Avis reputation.

After I return my vehicle to Las Vegas, NV Payless, I remember that I forgot my camera in the front compartment of the car. I called from Las Vegas Air Terminal to the different extension numbers of lost & found there but had to leave a message on all my calls. I called from 11/19/2014 (Las) to 11/26/2014 (home) seven days straight several times a day. I gave up!! There was no return call. I guess my camera is gone.

I prepaid for a full tank of fuel and only used half. No refund on the half of fuel I did not use. Scam Payless get to charge two customers for the same same.

I made a reservation and checked when your rental office at Tampa was open (1am). Upon arrival at airport Thursday 6 Nov, I was prompted to "Dial 1 for shuttle" at which time I was directed to leave a message. Due to my late arrival, I took a taxi to my hotel so that I might check in because the innkeeper was going to stay over one hour as his normal shift ended at 10pm. I had taken out my credit card at this time to pay for my hotel (this was a mistake that would haunt me later) as I then returned my card in my coat pocket instead of my wallet. Upon arriving at Payless at 12:25am (I had delayed the Inn keeper significantly) I was told that there were no cars available. I was also advised by staff not to relinquish my taxi. I took that taxi to my hotel at another additional charge. I then went back to the office the following day Friday 7 Nov via another taxi ride. I did not have my wallet at this time and was not "qualified" to rent the car. I took that taxi back to hotel again to retrieve my card. Please note that when I arrived at the office in the morning, I stood in line behind two clients that each had complaints.