Orbitz Reviews

Their mobile platform is faulty, it deleted my promo code and I booked a nonrefundable room. I told them how their website at first required me to accept or decline their travel insurance and it automatically deleted the promo code. No one in customer service could help me, they said they couldn't reach the hotel. Said to wait 72 hours and surprise, surprise, I get an email saying my request was denied. With any other website, they would've gladly given me a credit, but Orbitz does not care about customer service. And don't even bother reaching them on social media, it's all a facade to appear helpful but they give you the same response as these overseas call centers.

I booked a flight because I thought it was Canadian dollars. When I realized it was in US dollars I tried to cancel the flight right away. It was difficult to find and access cancellation options. I thought I was successful. But as it turns out I wasn’t. I took a picture of what looked like a cancellation page but they said I didn’t complete the process so wouldn’t refund my money. They also kept me on hold for 90 minutes. They were also incredibly rude. I will never deal with them again. Crazy behaviour for them because they wouldn’t help politely with a single $239 dollar flight. Now my family of 6 will never book much larger transcontinental flights through them.

We've been trying to book flights through Orbitz. The site advertises flight prices and when we go to check out, we receive a message indicating the total cost has gone up (almost double). We called Orbitz & then said the flights show available to them too at that price. The Orbitz rep tried to book the flights for us and experienced the same problem. We were told sometimes there's a delay with Spirit updating flight prices. Well, it's been 2 days now & the flights are still advertised on Orbitz at the same price & at checkout, the cost doubles. We also called Spirit and they blamed it on Orbitz.

I had a flight leaving at 4:30 but I felt really hurried. I checked out flight alternatives on Orbitz and bought a ticket WITHOUT LOOKING AT THE FINE PRINT. When I tried canceling the ticket within 24 hours, SPIRIT charged me 125 dollars on a $200 flight. I HAVE BEEN AN ORBITZ CUSTOMER FOR TEN YEARS. ORBITZ AND SPIRIT are in the scam together. DISGUSTING.

So I was looking into booking a trip to Los Angeles but never followed through with the booking. I wake up this morning and Orbitz still charged me 200 and then blamed the hotel and then the hotel blamed orbitz. So orbitz transferred me and never got back on the line to discuss the situation. They just wanted to pass me off to the next. I don't ever recommend booking through orbitz or Expedia because that's the parent company. Bunch of bs. Had to call my bank and dispute the charge. This isn't the first time I heard about orbitz ripping people off.

Honolulu from hell. The hotel description versus the actual description varied a lot. There was no free breakfast, no ocean view and the bed was horrible, until we went to the actual hotel and they fixed it, because Orbitz had messed up!!! Thank you to the Waikiki Grand for making our stay better. Orbitz also screwed us on our rental car, yes they refunded me (which will take 7-10 days to get back), but it left us stranded the whole time in Hawaii and messed up all of our planned and paid for itineraries activities!!! Our whole trip was ruined because of Orbitz. Not worth the few dollars we saved, when we could have booked separately for $500 more but had our DREAM trip! Ugh, never again orbitz!!!!

Can I give zero stars? About two months ago, my fiance booked a surprise trip online for Rome, about a month after he realized he never received a confirmation email, but Orbitz had charged his card. He then proceeded to call and deal with on the phone for 2 hours trying to resolve this issue, as they have changed all his information and dates for the trip. After putting a stop on the payment he was able to get his money back and rebook another trip OVER THE PHONE. This is where it goes wrong, yes he looked over the email, and checked the names. My name has in the passed every once in a while, they forget the last n to my name. It's an easy look over on our part as it looks normal.

We had a booking in Chicago next weekend but my wife’s grandma passed away yesterday. The funeral was set for next Saturday in Atlanta which made it so we had to cancel & Blake made it a pain free experience when we called the help desk. Great customer service, a loving heart, and a quick turnaround. That is how I would describe our experience with Blake and Orbitz. I would definitely book through Orbitz again and recommend anyone to do the same.

I am a Canadian customer and recently booked a flight and hotel package through Orbitz. I was billed a different amount to what I was charged (about $200 more). I went on the .ca which turned into the US .com website and did not explicitly specify when searching for quotes that they are in fact in US $ not CA $. I was shopping on other websites too and booked ahead with Orbitz as the price seemed a bit lower. I called customer service to request a refund for the difference as I was mislead by the pricing, but they were not much help, and said that the website "US dollars" before payment.

I booked a hotel with Orbitz and not knowing that the hotel with roach infested, drug addicts sleeping on the sidewalks and the front desk lady was yelling at my husband and I. The hotel by the way is Budget Inn in Orville, CA. So my husband and I didnt end up sleeping there because I literally was frightened. The next day I called orbitz and asked for a refund or even just a comp on a two day hotel around the same amount for the future. They declined both. They only offered to call the hotel once and tried to get my money back and offered a $30 coupon off my next purchase. When you literally can't sleep in a hotel because of how disgusting it is, I believe they should give a refund or offer a comp on your next hotel. I'm so pissed because they barely helped me and just didnt seem to care. Never booking with them again.

I bought Orbitz cancellation insurance for $9. Granted it was not costly, however the company was either unable or unwilling to cancel my reservation with a hotel due to my sickness. Customer service was very much lagging and did not want to help or cooperate. I believe the insurance is a tack on to increase revenue, yet I do not believe that is is a legitimate service. Brian **

I was so upset after planning a trip after 5 years to England, we got to the airport to find I could not get on the plane as Somewhere in Orbitz system they had an internal error that changed my name from my name passport and so then I had to book another British Airlines flight. We were delayed, had to get a train and car to North Yorkshire, time, money, upset and they only refunded $900. Plus we bought ANOTHER TICKET to get us there; $2500 for new flight. We had so many people that were waiting for us. What a nightmare. NEVER AGAIN

We purchased flight insurance for a trip from MN to Bolivia (with stopovers in Miami & Lima). Two weeks before the flight, the United States Government has issued a "warning against travel to Bolivia" due to recent violence & civil unrest. We had purchased "flight insurance" - advertised by Orbitz - for $92 against unforeseen events... ostensibly something like the State Dept issuing a travel warning.

I rented a car through Orbitz --upon arriving to Puerto Rico I was taken to a place that they only have 2 car rental places called NextCar rental which is the company that I got and Allied car rental both own by same owner. I arrived at nextcar in marginal Los Angeles Carolina Puerto Rico to be told by an employee that they have no car and to go next door to allied car rental that they will honor my contract. After waiting 3 hours I was told that they are not nextcar --wait I was confuse but the lady ask me for the information and confirmation I was let to believe that they was going to honor my confirmation. To my surprise the price was jack up almost 4 times the price that orbitz has given me. After complaining the lady became a monster and I was told to look at the line. That they have more customer to rent the car. I was in a place that I can't go back to the airport on a middle of no man's land, and I was humiliated and told that they doing me a favor.

Booked a trip to North Dakota. Was unable to go due to school schedule conflict and varicose vein issue. Paid for insurance and thought it was covered when I couldn't go. I was told I would get a discount of $1,200. Perfect. Tried to book another vacation and was told the discount only applied for the names on the previous ticket and could only be used for North Dakota meaning I couldn't use the the discount to take my sisters to Hawaii and my friend who was going with me is unable to go so am just out the money and the guy on the phone was rude and said in a nasty tone, "Oh well. Go ahead and get an attorney and sue us."

I received an email the night before my international flight home cancelling a part of my flight. The airline did no rebooking and the customer service line wasn't open for hours. I called my travel credit card concierge and they were useless. I needed to get to Beijing and was prepared to pay $360 to buy a ticket to replace the leg that had been cancelled. I have 3 young kids and just wanted to be sure I got home.

When the airline cancelled one leg of my trip, Orbitz also took me off my of my return flight for no reason and provided me with inconsistent and conflicting explanations for what was happening. Ultimately, even though the airline was at fault, Orbitz is taking 6 - 8 weeks to refund me. They blamed the airline's policy, even after I let them know the airline refuted that claim and blamed Orbitz for the delay. I spoke to multiple customer service agents and eventually a supervisor; no one seemed to care about my experience. A friend on the same flight had a much better experience obtaining information and an eventual refund because he booked directly the airline. I'll never use Orbitz again.

I attempted to purchase a package thru your website. Was able to make it all the way to entering my debit card information as well as trip insurance, and once I clicked to submit my purchase I was notified that a portion of my trip was no longer available and it backed me out. I make it home and start looking for another package. Attempt to purchase and it would not go thru. I check my account and your company has pending charges that are holding my funds. How do I have a pending purchase for something that is not available? I called into your help desk and was told, "I'm sorry your funds will be available in 3 business days." It's Thursday. As the prices will rise and the few seats that were left will be gone.

I have used Orbitz now 3 times and each of the three times there have been major issues, but this last issue takes the cake. My flight was booked incorrectly, meaning my car rental was cancelled so I had to pay a higher fair and then when I made it to the hotel that they put me in, it was infested with drug paraphernalia, meaning bags a ** at the at the Highland Gardens Hotel, in Los Angeles, along with full syringes of drugs in the coffee table and drugs under the bed. Not to mention the condition of the room. It had clearly been used as meeting place for ** users. When I became aware of my surrounding I packed my bags and headed out. I had booked 5 days, so when I went to the front desk to check out several days early and wait 45 minutes no one came. I didn't want to stay there any longer due to my safety so I left and checked into a different hotel. Oh but before I left I photographed everything.

On June 18 2019, I reserved and pay for a rental car from Aug 8th till Aug 19th in Antalya, Turkey. When I got there looked for their office or desk in rental car area even in parking area there was none. Then I called the telephone on rental car paper and asked them where should I pick the car up, to my surprise I was told the rental car reservation was cancelled. I asked them by whom and why. I was told "since you were not here at 12:00PM THE deal is cancelled." I told them that I rented the car for eight days not one day and it was prepaid that I need the car. I was told "No. the reservation is cancelled." I told them "Fine. I need the car anyway. As a new deal rent me a car." I was told due to holidays in Turkey they run out of car and they don't have any car to rent me.

I booked/reserved a car through Orbitz.com with National Car Rental at Santo Domingo, Dominican Republic airport (SDQ). When I arrived with my confirmation in hand I was told the mid size sedan I reserved was not available. I was told there were only 2 large, SUVs available at a much higher price. No attempt to accommodate me or locate another vehicle was made. I was able to find a mid size SUV at a competitor's counter at 3 times the price I booked the sedan on Orbitz for. BEWARE!!!! FRAUD and SCAM!!!!

Due to weather my flight was canceled.. so we wouldn’t be able to make it to our destination and our hotel so we called to get a refund for that one day delay but Orbitz said we couldn’t get a refund.. Yeah so that was that.. and no more orbitz from this point on.. Due to weather we couldn’t get a refund..

I purchased cancellation insurance on the 2 round trip tickets (Flight AS3324 from LAX to Dallas) I bought through Orbitz. My husband had a company emergency where he could not leave town. I called Orbitz to reschedule/cancel our flight with a customer service agent. I had difficulty communicating with this agent due to a language barrier. The service agent informed me that the cancellation insurance I purchased would not cover our emergency. It is very misleading for a company to offer cancellation insurance but rejects any claims they may have. I will never use Orbitz again and I will not refer them as a reputable company.

Bought 4 roundtrip transatlantic business class tickets on Delta for a pricely sum of $24,000. They sent me the order confirmation, then later the booking confirmation, including the reservation confirmation code from Delta. Then over 3 weeks later, I receive an email saying that my 4 tickets have been canceled by the airline, because the two flights have been canceled. This is patently not true, the flights were right there on the web. So I call them. They tell me there were no seats available. Which was not true either, there were at the time (I had confirmed seat assignments), and as a matter of fact I can check on the airline website that there are more than 4 business seats available right now, including my 4 that they had just canceled!

-5 stars. Never use these crooks. I had a professional book a hotel stay for a conference and was on the phone with her reviewing the dates, and this is not something she would miss, all was good so we pulled the trigger. She did not take a screen shot unfortunately and of course she was never sent a conformation email. Arrived to find that Orbitz had changed the dates to the next month. Not only did I not have a place to stay with 2 massive suite cases, I was going to be charged 1K + and was on my own.

I booked a package through Orbitz. The total for the package was $840.00. I tried checking in online for our flight. It did not let me do this. So we checked in at the airport and had 2 small carry on suitcases we were informed by the airline that our ticket did not allow us to carry on so we had to pay $30 for each suitcase which was $60. Then we get to the hotel and we’re charged a resort fee of $84.12. Then on the return flight home we did not get to sit together on the flight and had middle seats and again were charged another $60 for the luggage!! This is a total of $204.12 extra that was not expected!! Orbitz does not tell you this when you book the package!! I will never use them again as I feel I was ripped off!! Using this website is a bad experience. Don’t do it!’n

I made a last-minute hotel reservation and, after asking an acquaintance for advice regarding possible sites to try - made an online reservation with Orbitz. Price seemed high, but I was pressed to secure a reservation and time was short. Now that I've returned home, I went directly to the hotel site - Quality Inn in upstate New York and find that I could have reserved the same room for about twenty percent less per night.

I booked a rental car with Orbitz on their website. Every time I put in the drop off time it would change the time to 12:00pm instead of 3 pm. When I called them to try and fix my itinerary, which literally was just 3 hours longer than what THEIR website kept changing it to, suddenly the price for my rental went up over $200.00 more than what I had booked it for. They are a bunch of con artist tricking and taking advantage of people. I would strongly recommend using a different company.

I had booked through Orbitz as they offered travel insurance with all flights. I was assured on the website if I had to cancel or change travel plans their insurance would cover me. HOWEVER.... After having medical issues with my wife who had recently given birth. My family could not make our scheduled flight. In short we lost $3000 and they did nothing to support us. Other than mislead us to get doctors notes that wasted even more time and money. Even after providing they still found a way to not give us our money back. What is the purpose of insurance if you can't even use it?

Recently booked a reservation at a Hampton Inn League City Texas for 4 nights 9/12 - 9/16 at a rate of $96 per night. Needed to change departure to 9/12. Notified Orbitz on 8/30, requesting change and credit for difference. On 9/6, after not receiving acknowledged of my request, I spent almost an hour calling both the hotel and Orbitz. It took the Orbitz agent 20 minutes to book change which, he explained, needed to be cancelled and rebooked at a higher rate $105.00. Normally, I would book a reservation with the hotel directly, not have to pay in advance, and could adjust arrival and departure dates as needed. Orbitz proved to be just a cog in a wheel and in the final analysis, not worth any potential savings to the customer when a problem arises. Time is the one commodity we cannot beg borrow or steal and I personally severely resent when mine is wasted by a careless bureaucracy.

I had been a long time user of Orbitz. I use their service for hotel and airline tickets. My last trip, I book a vacation cabinet for family trip to Canada. The address in their listing is different from the rental agency access instruction. It was in the same town but 20 mins away further north. The rental agency told me the address in the Orbitz website was wrong. I filed complaint but I only get auto reply. I was shocking to learn Orbitz didn't verify their listing and put my family in dangerous situation. Orbitz is not taking any responsibility of wrong address. I cancel my account and stay away from using their website.

Never book your flights through Orbitz! They do not stand behind their reservations. They still sell flights on Interjet after the airline canceled mine and thousands of other individuals flights then gave the runaround promising refunds that never came. Orbitz continues to tell me they can’t help me and that I must deal with the airline. I paid through Orbitz and they should stand behind what they sell. The rest of my family booked through Booking.com and all were promptly refunded within 5 business days. I suggest anyone trying to decide which of the hundreds of travel sites to use go to booking.com or anywhere other than Orbitz. I’m sad posting this review as Orbitz had always been my go-to for travel but I can not trust that they’ll stand behind the vendors they do business with.

I booked a car on Orbitz.com and they asked me to pay the insurance upfront. So I did. The car was about $600 but when I got to Dublin Airport EUROPCAR did not honor this reservation nor the insurance. I have been on the phone 3 times with Orbitz.com requesting a refund. They just put me on hold. Because of their lies, the car cost me almost double. This website needs to be investigated. Now my Credit card company has to deal with them.

The first time I tried to book a flight they tried to charge me 1000 USD for the flight but they did not actually process my booking! Turns out they didn't book the flight for me at all, but the charge was still there. I tried once again to book the same flight and the booking didn't go through because Orbitz apparently ran out of those flights, yet I was still charged 80 USD for flight insurance (?!). I've tried contacting them, but there is no free way to contact them about refunds if you're not from the US or Canada, and even when I pay to call them, they don't process my call properly because I don't have an itinerary number (because I don't have a booking!). Save yourself the trouble and money by booking with someone else.

I arrived airport in time but was not able to get the car I reserved and paid in full months ago. Spoke to customer service for a few hours, they could not find car for me and told me to arrange by myself. I had to find a cab to get to hotel without car and need to arrange my self next morning. I do not trust Orbitz.

Recently, I booked through Orbitz a car rental from Economy, a car rental company located a shuttle ride from Fort Lauderdale airport. Orbitz had quoted me a Total Price of $423.15 USD for my 20 day stay or $21.16/day. However, at time of picking up the car at Economy I was told that I must pay an additional $16.83/day ($11.85/day for insurance and $4.98/day for other fees). None were included in Orbitz quote. The rental rate had suddenly gone up from $21.16/day to $37.99/day (80% more) even though I showed proof of valid personal insurance and credit card insurance. A gross misrepresentation by Orbitz and shame on Economy for dishonestly charging for additional insurance. Neither ORBITZ nor ECONOMY can be trusted for car rentals.

Do yourself a favor and never rent a car through ORBITZ.COM. Went with Orbitz cause of the $35 dollars a day with Hertz. When I showed up, the reservation didn’t honor the price and was charged $54 a day. Long story short! Overcharged!!!! And Orbitz says it’s a Hertz Problem???? Hertz says it’s a Orbitz problem. Guess it’s just my problem cause neither of them will assist me in finding a resolution.

Like other former partners my residential property is being falsely listed as an Orbitz hotel. European contracts are subject to restrictions on the use of information including copyrighted material once consent for use is withdrawn. I have served Orbitz with a DMCA takedown notice, but the fake listing is still up. Presumably this is a strategy to misrepresent market share and customer choices.

Orbitz removed money out of my account without prior authorization. Then gave me a hard time when I called CS for refund. I was transferred a total of 3 times. Reps were difficult to understand as their English was not clear and unintelligible. DO NOT USE ORBITZ.

I have used Orbitz for years but they have lost me as a customer. I booked a flight to Washington to visit my kids. A month before the flight I became sick and had to cancel the flight. I thought I could go later when I was well. After I cancelled they informed me I would be charged a $125 to access the $300 I have already gave them. So I ended up going through the airlines instead. I lost the $300. Never never again. When I talked to the customer service he came off as very unsympathetic and I could tell these guys were from another country. All I can say please use the airlines direct. It may be a little more but they are way better to deal with.

Avoid this company. They offer only 'Control' and No Consumer results: I'm simply trying to close My Account. After 5 attempts it's still open and I'm still being barged by Restlessness and Unwanted Email from them. They're a Joke. Therefore, treat them as such.

I used Orbitz to book a car rental in Olbia Sardegna. I trusted that Orbitz would not book reservations with companies know since at least 2016 for scamming customers. I was wrong. Our rental was prepaid for $208 but when we arrived we were told we had to put a 3000 euro hold on our card or pay an addition 228 euro for their extra insurance. They refused to accept that I had already bought insurance and would not give us the car unless we paid another 228 euro on top of the $208 already paid via Orbitz. It was an aggressive and awful experience. Other customers were mad. We felt like it was extortion.

Orbitz is the worst big company I've ever dealt with. DO NOT buy their "travel protection." It is not actually handled by Orbitz and they do not stand by it whatsoever. They just refer you back to the airline or to the outside insurance company. Horrible customer service reps who don't actually care and are not authorized to do anything for their customers. Same response even if you keep asking to talk to each person's higher up. Basically, it seems their business model is to hide behind the ease of booking on their website. If people have issues, they are brushed off. Orbitz is 100% okay with losing customers, even those who have been loyal for years. I will NEVER use Orbitz again.

I made a booking with Orbitz for a multi-city international flight return from Melbourne Australia to Indianapolis USA. The ticket price for this trip was significant at USD 4,768 economy seats. I had to cancel my trip and called Orbitz support and was on hold for over 1.5 hours. When I finally talked to someone they put me back on hold for 10 minutes and then phone connection dropped. This has been repeated at least 8 times to varying degree. I am an experienced traveler and have never come across a company as bad as Orbitz. Certainly have never been so frustrated before about anything.

Dealing with Orbitz was awful. It's true what they say, you get what you pay for. Orbitz screwed us on our flights and especially our hotel room. Although we booked in advance, we found out we would have been better accommodated had we been stand by passengers. They got priority seating over us. Our return flight we didn't even get seated together. We had also booked a hotel room for 2 nights. At least that is what we were charged for. Come to find out that Orbitz only booked the room for 1 night on our behalf and the hotel called to kick us out in the middle of the night!

I stopped using Orbitz as their rewards expire very quickly. I travel frequently and have not received a dime from Orbitz. Use Hotels.com and already have a free $200 hotel room. I think that Orbitz needs to go as there are much better sites that give you freebies.

We booked a hotel through Orbitz a couple of weeks in advance of a trip. We arrived at the hotel tonight only to find that the hotel is closed and has been for a while. I will never use Orbitz again. It is absolutely terrible that Orbitz would sell and reserve us a hotel room for a hotel without even confirming that the hotel is open for business. Makes me wonder if all hotel bookings on Orbitz are fraudulent. Don't ever book a hotel through Orbitz. They are not to be trusted.

Pathetic. Rip off. Go directly through the hotel or airline or use someone else. Orbitz is a well known name, but just another scamming company willing to rip you off and not work with you at all. This was the worst booking experience I've EVER had.

We booked two mountain view hotel rooms through Orbitz in June, 2019 paying an extra $10 for each. When we arrived we received two rooms without mountain views. The hotel said none were available and to speak to Orbitz for a refund. I have called twice now since returning home to hear there will be no refund. They have kept me on hold a long time with both calls. My request for a $60 refund was denied for no reason. We will never use Orbitz again.

On the phone, on hold mostly from 11AM-10:15PM, trying to get another flight or a full refund since they booked my connecting flight too close together and I missed my flight. I got a package deal and they never secured my seats. When I called the airline direct, they told me I wasn’t gong to make the connection and the Orbitz didn’t get me a seat. Orbitz then said I could leave this morning and I pleaded to extend my return so I wouldn’t be across the world for 2 days. I said I’d still go if they couldn’t fully refund me. Hours later, being on hold, while he checked and called around, he says he couldn’t refund my return.

This is my first time using Orbitz to purchase airline ticket, and sadly I had a very bad experience and wasted a lot of my time waiting on their phone line addressing the issue. I wanted to book a flight on Hawaiian airline flying from Honolulu to Singapore for me & 2 kids, I had called Orbitz before booking with them, because I like to confirm 2 things -

Orbitz apparently works with a rental company called ZEZGO. Do NOT book Anything with them. They are out to scam consumers and will falsify information and then place fraudulent charges on your card. They are a Complete Nightmare!!! Go to the ZEZGO website and read how terrible their reviews are and you’ll understand they are a corrupt business and Orbitz should NOT use this company as it make Orbitz seem just as bad!

Twice I have pushed buy on a ticket and the price changed to a higher price. One time I caught it and the other time I did not. My daughter was ill and in a foreign country. I found a ticket for $948 to get her home quickly. I pushed buy and put in the information. I was charged $1450. When I called they said that they would do nothing. I ultimately spoke with a corporate manager by the name of Cory and he belittled me and made me feel even worse than when I had called in. I have used Orbitz for all of our travel needs in the past. I use to love using Orbitz. NO MORE! I see why they have a 1 star rating. What a horrible company.

Not recommend to no one, support team is not responsive, not working with customers! Call support never pickup the phone, front desk never pickup the phone etc etc, tried to change reservation, nothing, not helped..

Wasted over 1hr 30 on the phone w/ untrained consumer service. I requested a supervisor who wanted to charge over $200 to rebooked a flight the same day. This was ENTIRELY the fault of Orbitz who someone from corporate named Amy boldface lied & blamed on American Airlines saying the flight was cancelled due to maintenance & they aren’t booking w/out over $200 charge. However, it was verified it was due to overbooking. The 2nd flight that was cancelled for maintenance which we were not liable for at all. I contacted American Airlines & they w/out hesitation got a flight scheduled. No fee.

Hotel room cost $188.00 per night through Orbitz. It only cost $150.00 per night at hotel. I’ve always used Orbitz and was happy. I will try to book directly with hotel from now on. Also, hotel was overpriced. Did not meet the standard that I expected.

I have been a consumer of Orbitz for years. I have booked numerous flights for myself, family and friends and while creating them their own profiles. My family used to tell me I should be a spokesman for Orbitz travel site because I am always on their app searching for the best deals. June 1,2019 my experience with Orbitz has completely removed my interest in the company. To summarize, I booked a flight for American Airlines Chicago-Vegas as a cute girls trip. I recently had a baby so I was so excited to get away for a weekend and relax and have some girl time. I was able to secure a decently priced flight since I purchased close to my departure date.

I booked a car rental on Thursday with Orbitz to be picked up on Tuesday at the Orlando international Airport. I paid for the insurance and they had my driver's license information. Since it was Memorial Day weekend I called first thing Tuesday morning and spoke with Orbitz and Alamo to confirm everything was good and that all I needed to pay was the $136 when I arrived. When I showed up to get my car I handed the attendant my driver's license and debit/credit card from SunTrust. The attendant basically threw my cards back at me and said, "We can’t rent to you. You’re a Florida resident". I asked him to explain why and he said it doesn’t matter he couldn’t help me and called for the next person in line. I then called Orbitz and said what had just happened and the response I got from Orbitz was, "Oh yeah that’s right." I asked, "Why did you take the booking then if you knew that they wouldn’t be able to rent the car."

Recently planned a trip to Las Vegas to attend a concert and it only took me a few minutes to make arrangements for the flight along with making hotel accommodations at the same time...this was a very quick process at the Orbitz website.

I had booked a flight from Dallas -> Miami -> London -> Bengaluru. The flight was leaving from Dallas on 5/24. I checked in on 5/23. I was at the airport on 5/24 but I was not allowed to board because I did not have a stamp on my VISA. I had all valid documentation and was going to India to get the stamp. So I missed all the legs of my flights. I called Orbitz my booking company. They called British Airways. Net net:

Lack of service. No responsibility. No experience when it come to service. The agent don’t even put supervisors on phone. They were polite and courteous before booking. I promise not to use your service in future.

There was a mistake from day 1 and it took me several phone calls, and several hours to try to get it corrected. It never was corrected and to be honest we went to the airport to come home, not knowing we even had a ticket to come home! Sun Country had to look into it and do some changing. Never will I use Orbitz again.

I have been using Orbitz for many times and for different things like hotels flights and cars. Recently I booked a car on your website. Itinerary number **. I had a few questions regarding my booking. So I called Orbitz. I am sure you can check record. My questions was about how to use your app to book cars and additional coverage. All I needed was just simple answers. When I called immediately customer rep was rude and blamed me for taking up his time. Then he refused to explain and hang up.

It was pretty straightforward and easy to use, I have used Orbitz pretty regularly, but I have found that most travel sites are about the same price. I don`t see a big savings using one over another.

Will never ever buy from them. This is scam! They will keep you on hold and lie to you that they work on your case but they do not. Orbitz will make you to rebook your ticket. It is very difficult to get them on the phone Spend 3 to 4 hours on the phone every day for 4 day. Waste of time and money!

Checking rates for a hotel, I was led into a multi-level bait and switch operation. They quoted rates and then refused to let me use them. They offered coupon codes but no place to enter them. They promised no credit card required, and of course they required cc prepayment. They overcharged on Travel Insurance. Customer Care lied to me. And their Travel Insurance basically guaranteed you the room you just paid for....so they take your money for a so-called discount price and you have to pay extra to be certain they didn't rip you off. That's chutzpah!

I had an airline credit to be used before July, 2019. I had two phone conversations and an email confirming the same. I booked a flight to London, UK on May 4. I received an email travel document. I also received a second email stating the flight details were below - with no details below. I called twice and sent two more emails to confirm my flight. A grand total of 12 HOURS were spent on hold/talking to people/getting referred to supervisors ~ only to find out they had never issued the ticket, and wanted to argue with me AGAIN over my flight credit, despite having email documentation FROM THEM for the credit, and the newly booked flight.

When buying “cancellation” insurance, know that if you buy a package that has differing airlines; one for departure and one for return and the departure airline cancels their flight, you will have no recourse for the money you’ll be out upon the forced cancellation of your returning flight. Follow this: bought a package from Orbitz that included a departure flight with American and a return with Delta. American ended up canceling our departing flight due to weather. In turn we had to cancel our returning flight with Delta - never got to our destination. American did refund us our tickets, but Delta did not. I had bought “cancellation” insurance only to find out this cancellation reason is NOT covered. So, beware of this “fine” print. Orbitz didn’t exactly spell this out when they suggested I buy cancellation insurance.

I purchased last week RT tickets from Orbitz. I was sent a confirmation email soon thereafter. A few days later I took my departure flight, while at the hotel the night before I was to return I checked the same email and noticed there was not a return flight attached. I checked my trash and spam and found no notice for my return flight. I tried calling Orbitz and waited for over 30 minutes. No one would answer the phone!! After checking my email and calling the airline I departed with, they — Jet Blue, knew nothing about my return flight. So, I booked a return flight home costing me an additional $67.

Booked a flight it was to be on Delta, received the email details 28 hrs later half the flight on Delta and the other half on United. By the way you have to cancel in 24 hrs. They admitted there was a computer glitch. Was on the phone 4 hrs, with their people. To correct the error was going to cost them. In the end they would not help!

I booked a package for three people to go to Vegas for three nights with flight and hotel. I thought well just in case I got the Insurance Protection Plan. Little did I know a couple weeks later I found out I was pregnant. I called Orbitz to cancel the package and was told that that the insurance did not cover the flights and that they were non-refundable. I got a credit on the flights to Vegas, however, I would have to pay a $60 rebooking fee PER ticket. The flights coming back would be refunded if I could give a certificate from my doctor that I was not able to fly. I will never use the company again! What was the point of paying for the insurance if it did not do anything?! The hotel I could cancel at any time without the insurance.

I had to cancel a trip due to illness in September. I had purchased trip insurance and called to make sure I could use the airfare credit at a later date. I was told on the phone that I had one year to use the credit but when I tried to claim the credit for a future trip the following September I was told it was only good for a year from the date of purchase!!! I should have been told this when I cancelled the trip but I was ASSURED it was good for a year from the date of trip. I will never go through them again.

Very bad experience. Due to my husband deployment we had to cancel/postpone his fly ticket. You will think that paying extra for Orbitz and having a protection/cancelation plan, you will have more flexibility but in reality is not like that. They will never refund your money and also they will charge you extra when you will use the credit points or for any additional transaction. In our case, the British Airlines contacted them, asking for a military clause and the Orbitz refused any cooperation or collaboration with them. So, when my husband got back from the deployment, after 6 months, we've tried to use the voucher to reschedule the trip.

I purchased the Flight Protection Cancellation Plan for a r/t flight through Orbitz and had to cancel for medical reasons. At that time I received a credit voucher of only $181.20 for a trip that cost $365.51! How did they arrive at that number? But it gets worse - the reps said I would have to pay a $200 rebooking fee to cash in the voucher on another trip. Pay an additional $200 to access $181.20?? I'm so angry that I paid for a trip I couldn't take, with a "Travel Protection Cancellation Plan" that does not pay out when you do, in fact, cancel a flight with a covered condition as clearly stated in the terms of the policy. There were no caveats or cautions explained on the website when I booked the flight, and the least they can do is reimburse me for the damn $26 premium I paid for "travel insurance". This is a swindle and I will not be fooled again.

I had an awful travel experience traveling from Des Moines Iowa to Burlington Vermont. I had a connecting flight from Philadelphia to DSM on the return which I missed due to air traffic control issues (??). I had to spend the night in a very awful hotel (which I had to pay for) and I barely got on the next day to the next flight home. I called ORBITZ to complain and left a message to call me back and they never called me back. I will never use this crappy service again.

I booked a hotel via Orbitz and paid for travel insurance. I was within the cancellation dates when I asked to shorten the duration of the stay from 9 nights to 6 nights. They refused. I will never ever book via Orbitz ever ever again. How is this legal?

Business Traveller Leaving ORBITZ for good reason. I used Orbitz many times over a period of years with no issues. Then I apparently accidentally booked a flight at the wrong time in error (I selected flight with wrong AM/PM). I noticed the problem on a confirmation email the day before my travel. There were plenty of flights that would work still available. Orbitz would not work with the airlines to switch my flight. They just wanted to rebook an additional flight. If I had booked through the airline or any other firm, they would transfer the flight to another flight.

Last November 2018, I booked with Orbitz for 3 consecutive nights (each night in separate city - Buffalo, NY, Syracuse, NY and Boston, MA). A day before my intended travel, there were thunderstorms, snow and people got stuck for 11 hr on the road, in short there was a weather catastrophe. Since the roads were difficult the next day as there were still vehicles to be cleared all the way to Niagara Falls, I asked Orbitz for a cancellation of all 3 nights (despite having a non-refundable) reservation and they granted me my request with a full refund.

Received confirmation numbers today finally!

DO NOT BUY THEIR "TRAVEL INSURANCE". It is a scam. They will not refund you under any circumstances unless you are having a life threatening heart condition. I am pregnant and cannot travel due to bedrest. It's a total scam. I not only lost our entire honeymoon but I lost the price of their "travel insurance" as well.

Orbitz put together a package with airport and hotel on two different islands. After 3 hrs I am still on the phone dealing with this. Apparently corporate managers are the only ones to address and they cannot be reached. I do not understand - if your call is being "escalated" how is it helpful to be put on hold for so long? I learned the hard way how Orbitz thinks about its customers- they don't. Very disheartening.

Book trip from Orbitz? Don't. Stay away from them. Be aware, you must be 100% certain you wouldn't miss, or change flights. When at any of those uncertain events happen, Orbitz agent will take those opportunity to profit from their customers. And Orbitz's trip insurance when you purchased the tickets along? That was a shame, they refuse to honor their policy.

Didn’t get the room I paid for: Use Expedia, not Orbitz. A group of 18 of my friends and I, mostly middle aged, booked the exact same trip. Some used Orbitz and some used Expedia. We all booked Superior Oceanfront rooms. Expedia customers got them. Orbitz customers did not. I contacted Orbitz right away, and they were no help at all. Use Expedia! And tell all your friends. :)

I, like so many others bought travel insurance for a flight from Birmingham to Kalispell, MT. I went online to Orbitz website and bought a ticket for my son who serves in the Army. Because my son is in the Army and things can change in a second I thought insurance was wise. Orbitz constantly reminded users on their site that the insurance would cover changes or cancellations. Well, the inevitable happened and I called Orbitz to start the refund process. Alas! That was not going to happen. The woman on the line I called could barely speak English first of all which was aggravating enough but she had a smug and giddy attitude like she was happy to tell me I was screwed. The hoopla Orbitz shoves down your throat is a smoke and mirrors act; nothing more! I am now begging United Airlines to please give me my money back because Orbitz has closed the door in my face. Don’t use Orbitz. You will regret it.

First of all, Orbitz doesn’t even deserve a star period!! But unfortunately I have to give a rating. I have never purchased a flight without travel insurance (because anything can happen) whether through another travel site or straight through the airline. So when I purchased two $292 dollar tickets back in September 2018 and the $40 per person insurance, I just KNEW my purchase would be protected. Unfortunately with Orbitz, if you cancel your flight for any reason other than a medical emergency (has to be documented), death, jury duty or anything like that, you will not get refunded. Plus the fact that I purchased AA flights (which charges a $200 per ticket restocking fee upon cancellation) made matters even worse.

100% scam, you're paying for nothing. Purchased 4 round trip tickets from Detroit to Seattle, now 1 couple cannot go, called to get money back & cancel 2 tickets, they told me they cannot do it due to economy seats. What a joke, not leaving for another 5 months, plenty of time to sell these 2 seats. This company should not be allowed to do business in America. They don’t even deserve 1 star, should have 0 option. Help to put an end to Orbitz, everyone stop using them.

I will never ever use Orbitz again as long as I live. I purchased my Alaska Air itinerary for a whopping 2000 dollars for my family to fly to Ft. Laud from SEA and paid extra for the insurance. As fate would have it, security that morning was a nightmare and I missed my flight as a result. No fault of mine, I was certain that Orbitz would help me or the insurance I paid 200 dollars for would protect me. Boy was I wrong. Orbitz, unbeknownst to me got the "super saver" fair which Alaska refuses to change no matter what. Orbitz also refused to make any change. I was told I would lose my fair while I was still in line in security.

Orbitz is misleading. Site makes it look like you are purchasing a refundable ticket and insurance on the trip. Tickets are NOT refundable and the insurance will not refund unless your reason is deemed acceptable by them. Dont bother with this site.

I purchased a ticket to fly for my wife and I with American Air through Orbitz. When we arrived American informed us that we had purchased a standby ticket. We had trouble with insurance cancellation that we purchased through Orbitz through Travel Guard. After many documents and much time we were not reimbursed due to some obscure rule. Orbitz would not help us. Will never use ever again.

I rented a car through Orbitz to save time at the rental location the day before my wedding, and paid for insurance through Orbitz the arbitrary price of $99. Well Orbitz never sent any info to the rental place, and was unreachable, so I had to rent 'from scratch' which involved waiting 3 hours for a car to be available because Orbitz website of available cars was apparently BS. The delay caused me further financial loss. I had to pay insurance at the rental company, and while my order from Orbitz was never actualized, the scoundrels still charged me $99 for insurance I never used.

Yes! Please choose the Manager's special so that we can give you to the crappiest car rental agency there is. And for the added bonus you can't cancel. This is garbage. Now when I get to my destination and they don't have my car, there will be hell to pay.

We booked a flight/hotel package with travel protection. Unfortunately I got hurt during trip and had to come home 5 days early. When I called to change flight they kept me on hold for over an hour so we called airline directly to change flights. When we got home we called Orbitz wanting our change fees and unused hotel days to be compensated since we bought the insurance. We were on the phone for 4 hours and they claimed insurance was only good for pre trip! They refused!!! Do not use Orbitz - terrible customer service and if you have an emergency you're on your own! The travel insurance is a waste of money.

Booked a flight with Orbitz. Purchased the cancellation plan they offer, which I always do but never had to use or should I say tried to use until today. I called to try to receive my refund because I suffered an auto accident and can barely stand the reason for cancellation. Come to find out unless you DIE!!! the cancellation plan DOES NOT APPLY!!!! If anyone has experienced this please tell me your story! I Really want to let everybody know The TRUTH ABOUT ORBITZ SCAM!

Accurate information on room and amenities. Enjoyed most of the stays. Staff was helpful and available. Good location to our event. Breakfast adequate. Clean room. Comfortable bed and felt secure at the hotel.

I tried to use Orbitz to schedule a round trip flight from LA-X to Boise. All fares were $600, except for a bargain fare at $300. Their website stated the times of the flight would be revealed later in the process. I mistakenly assumed that meant BEFORE my credit card was charged. Unfortunately, my card was charged and the flight times revealed were the worst possible, requiring two additional motel stays to avoid driving home and back in the early morning hours.

I found my flight around three months before I needed it. For that reason, I bought flight insurance. The price for the flight dropped $108 after I bought my ticket. I tried to cancel and rebook since I had bought flight insurance. I was told I couldn’t cancel unless there was a medical emergency. This was not in the agreement that I had read.

I booked a package deal all inclusive at the Villa Del Palmar in Puerto Vallarta. When we arrived they refused to give us our wristbands and we had to pay for everything. The rooms are filthy and one of my friends was drugged/roofied or some such type of drug in her drink on the resort during broad daylight and almost died in a Mexican hospital. Orbitz and the hotel refused to honor what we had paid for and did nothing about any of it. Orbitz won’t back their booking and completely changed the format of their website to look different from when I booked it. At the time of booking I was also on the phone with an agent verifying our all inclusive. The hotel didn’t even so much as offer us a free drink, meal or anything to make it better. Actually they treated us like we weren’t going to pay our food and drink bills every time we ordered.

Searched Google for cheap airfare to India from USA. Plenty but at least 4 to 5 of airfares low ranging from (high $400 to mid $500) flying from JFK->DEL OR LAX->DEL roundtrip. Once I click the flight details brings me to price over $700. All these prices are 1 hour ago or just released not days or months old. Never get those low prices. In my opinion Orbitz tries to lure me cheap fare and then suck me into higher airfare!!! STAY AWAY FROM ORBITZ OR GAMBLE YOUR MONEY!!!

My friend and I just purchased the package deal of flight and hotel in Rome. Orbitz showed a very inviting yet deceiving price. We paid it and yes, it automatically went through our account. 1 day later, I received voicemail saying that there was a change in flight. I spent more than 30 mins cooperating with the associate. Just few minutes after the change made, I received a call stating that the price significantly went up. Seriously? I have never experienced paying for something/service in which price changed. So I called back and stated my complaint.

The response I received from customer service is unacceptable and wanted to write a review regarding my experience with Orbitz. I booked my flights through Orbitz and recently decided to book my hotel through them. When I did my hotel search I entered the dates January 12th check in and check out on the 13th as well as the number of rooms I was searching for. I saw the Sheraton Old San Juan had a good rate and booked it. I didn't realize the Orbitz website had changed the date and immediately called Orbitz to have it cancelled. They opened a case for me and 4 days later after checking with them multiple times they are telling me they can't refund my money. I will never use their services again. If you choose to book with Orbitz Beware! when you are booking. The website will change your dates without notification that it had done so.

I have the account for years. I cancelled 3 trips: 1 got my refund w/o call; 1 had to call to get my full refund; 1 never went thru (I'll have to take unwanted trip). Spent hours on 2 cancellations for each call. Will not use it again.

STRANDED - Do NOT rent a car through Orbitz in Mexico. I had a car rental reservation (including a confirmation #) through Budget and when we landed in the Cancun airport, they said they had no car for me and would not honor the reservation. Our family (with kids) were stranded and had no way to get to our accommodation an hour away!

Seems like every time I have to call Orbitz Customer Service, even for the simplest change of a flight, it would take them a long time (sometime over one hour!). The nice and polite agent would often have to put me on hold for checking the availability of a new flight or the penalty amount. Some agents have very heavy Indian accent which is hard to understand. But they are generally friendly and polite.

I reserved a Florida property in the cove near Deerfield Beach online through Orbitz (and affiliate HomeAway) in September 2018 and paid full price at that time. Several days prior to arrival I had not received an email from the owner (as I was instructed in the confirmation email) so I contacted Orbitz who then contacted the owner and I was given her cell phone (strange and unprofessional). Less than 24 hours prior to arrival during Christmas holiday, property owner MANDY **, cancelled claiming she had no idea about the rental although I had been communicating with her for several days and she had been communicating with another person for the SAME TIME PERIOD. She chided me for not contacting her earlier?!

I booked a room in Aberdeen, SD and when I went to check in, I had no reservation, because Orbitz had booked me in Aberdeen, Maryland. They would not change the reservation, so I had to pay a second time. I feel they owe me a refund plus the cost of another room. I will never use them again!

I booked a flight using Orbitz. When I went to check in and give them a bag the agent informed me that my flight had been canceled. They told me that they had informed Orbitz, but Orbitz did not inform me. The agent then told me that the next available flight would be the next day. Orbitz used to work for me, but it's really deteriorated recently. Called customer service, and that turned out to be a waste of time. Could not understand the representative, and there was a ton of noise (laughing, applause) in the background.

Orbitz has proven itself to be the most useless tool when you have last minute travel adjustments. I purchased a group of roundtrip tickets and a month before leaving one of the travelers were no longer available to go. I called Orbitz to cancel and they told me to call the airline. After speaking with the airline, they told me to call Orbitz because they have limited access to tickets purchased via third party agencies. I called Orbitz back again and explained what the airline said, stating that because it was booked through Orbitz, it could only be canceled through Orbitz. The representative then tells me that it wouldn’t be a refund but airline credits under the traveler’s name, minus any fees charged by the airline. I then tell the representative that I will call back or cancel online after confirming with the traveler that they for sure cannot go.

I booked a flight with Alitalia through Orbitz.com. Nowhere was shown during and after the reservation that the checked luggage was not included. I wrote at least 10 times to the costumer service to complain and never got an answer. I will never ever use this company anymore. Stay away from it.

Won't ever use Orbitz again. BAIT and SWITCH. Quoted $256.59 to rent a car at the Munich airport. I expected to pay additionally for GPS and some fees. My final charge was $950.00!!! The car rental agency was Thrifty. I have a United Mileage Plus Card that is supposed to cover Collision Damage Waiver fees and theft protection fees. I was also charged a "Location Service Charge" of about $150.00. My card was not accepted for insurance coverage. Orbitz says in the fine print there may be additional charges and are using that as an excuse. Bottom line...rent directly from the car rental agency by phone to be sure you know every penny you will be charged. Kind of ruined my day.

Booked flights for 4 from North Carolina to Berlin Germany using Orbitz online site. Very happy with the choice and price. Went to bed satisfied. Next day I received a notice from Orbitz that there was a problem. Upon contacting them I learned that although they booked our flights and took our credit card info that they did not have an agreement between two of the airlines and couldn’t fulfill our request. Okay bad administrative actions but they promised to find an alternative.

Return: December 2nd via American Airlines. Confirmation IPCT **American Airlines. August 30th: Received this email message from Orbitz. Flight changes have taken place. Your Flight Details have Changed. Orbitz.com Itinerary Number: **. American Airlines Confirmation Code: IPC **.

I had used Orbitz for about 3 years and everything was perfect. For some reason in the last year it's gone to crap. I haven't been able to book anything online and when I call the phone number to book over the phone the people are rude and cut you off while you're speaking. They won't just help you book what you ask for. They try to shove more things on you. Then the call "dropped" more than once. I had full service bars on my phone but gave them another chance and called again. After being on the phone for another 20 mins, the call "dropped" again right as I was trying to book. I will no longer be using Orbitz. The whole company has tried to expand too fast and is crap now.

I booked my flight ticket last night and the price was US $ 883.68 but my credit card was charged for US $ 1520.68. I called customer service and the guy named "Neil" checked the online price and agreed that the website price is $883.68. My case has been escalated to the next level and so far they are not willing to reimburse my money. Is this my problem that your website had some issues?

Booked travel on American Airlines through Orbitz to Santa Rosa California. Trip canceled due to wildfires in CA. Neither Orbitz or American Airlines would refund or credit any portion of my ticket. Out $218.00. Will never use either again and recommend you do the same.

Still haven't received a physical card. You can't go into your account without a card that has your account number on it. They are rude, unhelpful and transfer you multiple times to avoid helping. I've called three times to resolve issue and now my account is past due, but they won't send a card because my account is past due. But again - I can't get into my account without a card - I do not recommend using their services.

My experience with Orbitz and The Westin were unimaginable! My brother died 2 days before our trip to Vegas and Orbitz nor The Westin would refund our rooms even though I canceled two days prior to our stay the day my brother died! They didn’t even refund my brother’s room??? I sent over his death certificate and everything and they offered no recompense at all. Just told us that our rooms were non-refundable and that the death of the actual person staying wouldn’t qualify for a refund! I was completely surprised at how dismissive they were. I expected more from The Westin and Orbitz. Even if they didn’t want to refund us for all three rooms booked, a hotel credit would have been a nice gesture or refund my brother’s room at least since he definitely couldn’t use the room because he passed! I will never book through Orbitz again or stay at any Westin because of this incident!

We were booking a flight to LAX from Vancouver for three people and found an excellent price. We started the booking info on ourselves (both seniors), and just as my wife was clicking to 'buy' I noticed the price per person had doubled from $539 - to over $1000.00. It was too late to stop her and the charges went through my Amex card. We immediately phoned to cancel (24 hours allowed), which they did, and the fellow found us another flight at $600+, which was about what the others had been on Expedia. I am wondering if they have an algorithm that uses the birth date info to immediately double the fare in hopes the doddering old fool doesn't realize what happened until after the 24 hr cancellation period. DO NOT USE THIS SITE TO BOOK.

This was my first time using Orbitz for flight reservations. I booked a family trip for several people. I called 2 hours later to buy two more flights and they didn't even have to be on the same flight or itinerary and they tried to charge me double. I told them no thanks and called JUSTFLY.COM and they got me 2 extra flights for less than I originally paid with Orbitz. I won't be using Orbitz again. They are just taking advantage and trying to rip people off.

I called the Orbitz customer care on Oct 6, 2018 to cancel a flight from Oakland to LAX on Oct 13, 2018. It’s because my sister was too sick to travel. I purchased the Travel Protection as well, just to be on the safe side just in case somebody couldn’t take the flight. Now, we spoke to Orbitz agent and asked to cancel the flight, since we bought the travel plan protection, we surely could get a full refund. The agent said it’s already canceled and wait for the refund within 5-7 bus days. After 3 weeks, we ain't got any refunds, so I called Orbitz customer care and spoke to their stupid most dumb agent. And asked why I didn't get my refund until now, they put me on hold and spoke to the dumb no brain supervisor. I told her what happened and she just told me their agent canceled the travel plan instead of the flight. Is she kidding me? That is not my fault, and she sounded like it was our fault. Where in fact, it was their dumb agents fault.

Who remembers when Orbitz was new, and it was great?! It's a distant memory now. I truly don't understand how this place is in business, I can only assume convenience and price in a world where airfare is skyrocketing. However, once you deal with the customer service team, you'd rather slice your face up with a dull, rusty spoon than hear them talk.

I purchased a bargain fare knowing the rules of the deal. Before I processed the ticket, I confirmed that the flight time frame would be from 6 am to 10 pm clearly stated. Nothing else was indicated. After I completed the purchase I discovered the flight arrived at my destination the next day. That was never indicated on the page before I purchased the flight. Their customer service dept refused to help me and stated that the next day information was there. It was not!

Orbitz is a complete rip off. I booked a round-trip ticket with them and without telling me they reserved two one-way fares, at an astronomical expense. I only found out when American Airlines contacted me. When I called Orbitz to try to change the reservation to round trip they refused. They also wouldn't let me cancel, saying that the fare was nonrefundable. And by the way, the tickets they sent me were printed in such a faint color that it was a major ordeal to print them so they were legible. All around, a terrible experience. Steer clear.

I booked a Round-Trip ticket from Philly to New Orleans in Oct, 2018 and when I received confirmation Email the trip became 1 way, I was only issued the ticket to NOLA. Orbitz only issued going tickets for me as they stick to charge for round-trip. I called to ask about this error and told them if that is the case, they need to give me a refund for my returning flight. They promised initially to investigate and conduct refund, they had 5 people talked to me asking details to cover/erase all the necessary tracks. In the end, the highest elevated manager told me a refund is not going to happen, and wasted 3 hrs of my time, I was also threaten as told there is no evidence to what I said. I was really screwed hard, be aware to use their website, always snip the last part of booking.

My friends and I were left at the Paris airport due to the 3 hours delayed from Barcelona to Paris so we missed our flight back to NY! The lady at the airport counter told us to contact our travel agency and walked away. I contacted Orbitz and as a platinum member I was being told that we have to pay another 850 per person if we want to come back home by one of Orbitz customer service representative. Horrible service, not recommended!!

I purchase 4 tickets to Dubai from SFO in August 2018. Right after getting confirmation of the flight booking I noticed my middle name was missing a letter. (This was my fault and should have double checked before committing to the purchase) None the less I needed assistance to get it corrected. I spent 3 hours on the phone with Orbitz trying to find the solution between them and Emirates Airlines to get the letter added. Thought it was fixed, but then received an email the next day saying that it was not processed correctly. Another 3 hours on the phone trying to fix it again. I was told that all was taken care of and the new ticket with name correction was submitted.

I booked a flight and hotel package to New York with a full insurance package and was told it covers any changes and/or cancellation. After realizing I booked my wife's reservation in her married name with her passport still in her maiden name, I called to change. We also wanted to change our outgoing flight to an earlier departure as our daycare situation had become more favorable.

On 11/4 I booked a flight between Columbia, SC to Fayetteville, AR for 11/19. I went in an hour later and clicked Change Flight and booked another flight for the same day. It allowed me to do so and sent me an e-mail confirmation. Today (11/18) and check in e-mail for the flight I changed and the second flight I booked. When I called Orbitz and spoke with several people until I spoke with Monica, a manager. She said there was no record of me changing it and also said the flight I booked originally did not allow me to change it and didn't know how the website let me do it but then stated I would have to pay for both flights.

I booked a night at a B and B in Asheville through Orbitz. It said the owner/manager would contact me. 2 days later No contact made. I called their # and left a message. NO callback. Tried again. No callback. Called Orbitz. They called the "property manager" and received no callback...they said I would get a full refund. 2 weeks later... No refund. Called today. I was on hold for 25 minutes and was disconnected. Called back... I'm an hour and 7 minutes into this call. Not only am I out $170.00+ But I had to make another reservation. ORBITZ should be more attentive to complaints like this! I have 3 more reservations booked through them this upcoming month. I hope it goes better than this fiasco. Still haven't been reimbursed. Very disappointed. ***Stay away from historic home in Asheville!!!!

They did not provide me with an accounting breakdown receipt. I wanted a receipt showing a breakdown of cost for flight, flight cancellation insurance cost, car rental, car rental insurance cost, taxes and fees. In addition to their lack of detail in providing a receipt, they also kept me on hold for over 45 minutes without answering my call. Very poor customer service. Their company is obviously understaffed. I do not recommend. Deal directly with the airline and car rental agency.

We admit to missing the email sent months ago about a flight change. We have to own that, but never did we receive any reminders about the change in flight or receive the usual email reminders that travelers get from airlines or other booking companies about the upcoming flight. I know for a fact that there is the capability for companies to track unopened emails in order to resend, but apparently it is not used by Orbitz.

Orbitz SUCKS, booked flight, hotel & car via Orbitz. Had a four night stay in Flagstaff A.Z @ Quality Inn. Had to leave after 2 days, the room was just dirty. Front desk told me to get refund from Orbitz. Just getting runaround from Orbitz. They said they paid hotel already. Hotel refuses to refund me. Informed manager will be back in 1 week??? What **. Orbitz basically told me I am screwed for the 2 days. Use Hotwire Or Hotels.com. Got really tired talking to third world rep from Orbitz whose English sucked also. 9/9/18.

To summarize: received an acceptable rate for a car rental through Orbitz, to be picked up in Omaha. Once we were in Omaha and went to the Thrifty desk, cost was an additional $90 (??). Once we turned in the vehicle (on a holiday, no desk help), and got home, now Thrifty was nailing us for a "deposit" fee of $250!!! They've gotten the car back!!? Orbitz numbers are all B/S! Thrifty would not provide an answer on the deposit issue!? Orbitz stated rates are pure deception. Refrain from using Orbitz!!!

We booked a package vacation for a family of 3 for Round Trip flight from Sacramento to New York, including rent a car, and paid Insurance in case any unexpected events came up. Decided we wanted to change flight times and were not able to help us without penalties of $200pp so $600 added to our total amount already paid. I was very upset since confirmation Reservation never showed penalty fees.

I booked a flight and car rental through Orbitz in February 2018 for a vacation to Syracuse, New York from DFW, Texas in August 2018. I received my itinerary almost immediately, and made sure to not only print it, but also to copy the email, and also use the Orbitz app on my cell phone. Two days prior to my flight, I did a final check on my traveling plans and discovered that my itinerary, other than the dates, had totally changed and I did not receive any notification of these changes from Orbitz.

On May 29th 2018 I booked two rooms on August 1st for a hotel on the Isle of Skye. On that same day we had to change our itinerary and cancelled the booking. We still got charged for one room on August 2nd. Although the cancellation email stated that rooms have to be cancelled separately this was not clear from the website. Orbitz refused a refund citing the wording of the cancellation note. Very deceptive. We will not be using Orbitz anymore.

Terrible experience with Orbitz and Payless Car Rental. Rented a van for 7 people on 8/4/18 with a confirmation number from both Orbitz and Payless Car Rental, the day I show up to pick up the car 8/19/18 at the airport - No one picked us up as stated on the confirmation. I looked up the contact information for Payless Car Rental from the Orbitz confirmation and their phone # was wrong!!! I had to pay a taxi to take me to the location and I was told that the car was not available!!! The rep kept telling me that Orbitz doesn’t contact them to check inventory and he denied having received the reservation...

My family and I reserved a boathouse via Orbitz and arrived at the location, thinking all was well. However, much to our surprise, the owner was not expecting us and told us he had not posted a listing on Orbitz. Without a place to stay, we drove out another forty miles before finding an available hotel that wasn’t an online scam. Fortunately, we have received our chargeback, though we will never get back the time we wasted correcting this false transaction. tldr; This is a fraudulent service that pockets your money without making good on it. Don’t use Orbitz, unlike of course you enjoy being exploited and swindled.

Flew into Salt Lake City, Utah and reserved a car the day before. When I landed I literally received email: "We canceled your reservation no cars available." I had no other option because other agencies did not have a car. Had to Uber to my destination cost $300.00. NEVER EVER EVER USE ORBITZ. THEY SHOULD NOT BE ALLOWED ON THE INTERNET.

We made reservations for Nasta's B&B in Rome through Orbitz several months ago. Before our trip to Italy I printed the Orbitz confirmation information. When we showed up at the B&B we were told that the B&B had no record of our reservation and that rooms were not available. No support was given to find a new place to stay. While I tried to resolve the matter with Orbitz and our credit card company in the space used by the B&B using unsecured wifi our credit card information was hacked. I was on the phone on hold with Orbitz for 15 minutes using expensive international phone time. In the long run all Orbitz said was "Sorry." We received no help from them either. Now I have read that this sort of thing has happened with other people. Never again will I use Orbitz. Today, I am dealing with a dispute involving the Orbitz charge and the related fraudulent attempt to use our card at the same time with my credit card company.

I reserved a car of luxury class. When I got there the first time I was told they did not have the car on the lot and was offered a Hyundai for a different price which was more than what I had reserved the first car. So I left that day with no car. So I booked another car and came back the next day and was told again that they did not have the car again. Someone rented it out. I said how can you rent out a car that is reserved?

Overall simple to use. I use Orbitz for all of my travel plans and the whole process was fairly easy. You can search multiple days for cheapest flights and getting extra services like wheelchairs and escort.

I would give 0 stars if I could! I cancelled my reservation within hours of booking because I realized that it was in USD not Canadian dollars. I've spent hours calling Orbitz and my credit card company. Orbitz said they released the funds the same day I made the cancellation, however 9 days later, they are still pending on my credit card and because they are pending, I'm unable to dispute nor use the credit card. I have called back to Orbitz with an authorization code they can call in to my bank to instantly remove the hold, they refuse to do it. Now, 9 days in, I'm still waiting for the refund and because it's stuck as pending, I'm unable to do anything and the funds are in limbo, meaning I can't book another flight either. Do yourself a favour and avoid this company.

The same thing that happened to Elaine of Sea Cliff, NY happened to me today. I called Orbitz today, because the first name on the reservation was misspelled, everything else was correct (last name, dob). They informed me that nothing could be done and basically that ticket would just not be usable by anyone. After calling the American Airlines to confirm this, they let me know that this was Orbitz's policy not there's but only Orbitz could change it. That if the seat remained unfilled American Airlines would not be paid for the seat and Orbitz would be able to keep the full funds that is why they do not allow changes to be made. They seek profit off of any potential errors even they could have caused.

Didn't do my usual due diligence and booked a flight with Orbitz, nowhere does the website say any changes must be made within 24 hours or you basically forfeit your money. I went back to the website (more than 24 hours later) and it gave me to option to change my reservation. As I was paying what I thought was a change fee, I realized I had purchased a whole new ticket with the same airline, and there was no way to cancel or even partially refund the old ticket. Orbitz claims their inability to change reservations is imposed by the airlines. This is not true, the airline would have changed it for free had I booked through them. Orbitz has decided to exclusively sell non-refundable tickets. Don't be duped, buy from the airline directly if possible.

We'd carefully planned a trip to Colorado and received a confirmation from Orbitz stating "No need to confirm, you're booked!" for our Durango VRBO. A few days before we were to stay there, I called the property manager to see if we were still on due to the wildfire near there. I was told we didn't have a reservation - they'd never heard of us or from Orbitz. I called Orbitz, after an hour I was assured I'd get a call within 24 hours to correct the problem. No call. I called them back, after about an hour of explaining and holding, I was told to call back first thing in the AM so they could contact the property management company, and inform me when I called.

Misleading on terms regarding hotels and flights and on fees and charges to customers. Example: it will say fee includes luggage/baggage yet it does not.

I booked plane tickets and a rental car through Orbitz. Two months later, someone got my credit card information and spent over 3000 dollars on the Orbitz website. Either someone at the company is stealing customer information, or, their website is not 100% secure. Thankfully my bank did an investigation and refunded the money to my credit card. Using this website to book travel is not worth the hassle of having to cancel your card and ending up on vacation without one. I would choose another booking site.

After I paid Orbitz their card was declined by Hampton. They had to use 2 different cards to get it. Yet I already paid Orbitz. Even called to check status. Orbitz card was declined so be careful is all I can say. I have an amputated leg & had to stand for 2 hrs at front desk because Hampton was not paid by Orbitz. My flight was fine & shuttle. Paid for all by Orbitz but their card was decline doing at the motel. Do I need to say more. They had my money but couldn't pay. BE VERY CAREFUL!

One part of my flight was cancelled by the airline. I called Orbitz since they are the ones that called me to make alternate arrangements. I received zero viable alternate arrangements and spent now 4+ hours dealing with this situation. I escalate this to 2 supervisors and even the Expedia corporate office. Not one single person was able to resolve the issue and continually directed me to speak with the airline. Don’t sell something you don’t plan to back for your customers. Don’t call me to communicate the issue with a cancelled flight if you’re incapable of actually resolving anything.

Orbitz is a complete joke, I am not sure how they are still in business and should be investigated for fraud. I booked a trip for Brazil from Ohio for my wife and I. All they sent me was an email confirming dates, times of flights and hotel. I show up at the airport 2 hours to my flight departure only to find out I missed my flight because Orbitz never sent me an email updating me on flight change. I was on the phone with Orbitz for 3 hours trying to get put on a later flight. Finally was able to get on later flight after already being in the airport for 4 hours now only to find out that I needed an eVisa in addition to my passport. As a travel agency Orbitz is responsible for notifying their customers (myself) all the proper documentations needed to get to a particular destination.

We traveled to Spain this past week. Our son became ill and we were unable move him, so we needed to stay in current location. We had reservation to stay in Barcelona at Leonardo Hotel for 2 days, which we would not be able to make due to circumstances. I cancelled the reservation via Orbitz online (2 days before arrival date and was notified afterwards of a cancellation fee of the entire stay visit ($750), including taxes and other fees. I was surprised by this. Our reservation paperwork did require 7 days notice for cancellation, which I was not aware of until time of cancellation.

I purchased a non-refundable hotel stay thru Orbitz, the charge was $719.37, after $30 bucks applied. Still, a $20 daily fee was to be charged by the hotel. Sadly, there was an accident involving a member of my family and we had to cancel the trip. I reached directly the hotel to ask for at least a credit, because of the situation we were going through. I had access of my reservation thru the hotel website and for my surprise, the cost was $583.30 and it was payable at check in. The hotel approved the cancellation without penalty, and Orbitz insisted that they could not refund, because they couldn't confirm this information with the hotel. After a few email communications, and an angry phone call from my part, I finally received the refund.

Orbitz is of zero help after the sale. Missing baggage help with dealing with the airlines. Multiple flight delays - without compensation or the offer of compensation; zero help with dealing with the airlines for lost luggage. Assuming Orbitz is a customer service organization is incorrect. I will never use Orbitz again. Orbitz is good at collecting your money - and after the fact they are awful.

FIRST OFF -- no stars. Had to choose or could not post. About 10 days ago I made a flight from Odessa - Minneapolis to get my cancer treatment. Once again life has taken a bad turn and I no longer will be living in Odessa and I will be in OKC. Okay -- I BOUGHT AND PAID FOR TRIP INSURANCE for $48 through Orbitz. Last night in wee hours I called because I need to change ticket. I got Josh and May who either are not well trained and gave me misinformation and they are NOT American with competent English know how and understanding your questions.

Well I guess there had to be a say for Orbitz to gouge the consumer on airfare. I was a very enthusiastic user of Orbitz but today after I booked I found that Orbitz added a $45.00 "Booking Fee". Their explanation when I complained was that the fare I got was 'economy' and now they charge. If I had gone directly to Delta I would of course avoided this outrageous charge. So, my STRONGEST recommendation is to check out the fare on Orbitz and see if this "Booking Fee" would be charged and if so go to the airline to book directly and you will save the money. No need to trust these sites anymore - they found a way to get on the 'gravy train' of excess charges.

Orbitz refuses to refund my airfare cost two weeks before the flight. My daughter was refused a visa to go to England for her wedding. Orbitz will not give refund, make me keep a credit available till April of 2019.

Orbitz mislead its consumer and refuses to take its responsibility and make amends for it. On April 28, 2018 I made hotel reservations through Orbitz via its website where I found Hotel Sorrento Seattle. When I made the reservation, there was no notice of a cancellation policy or any indication that hotel reservations were non-refundable on the page advertising the listing. There further was insufficient notice on the payment page. Instead, it was buried within lengthy text as if it was being hidden. In all of my prior experiences and as with any other legitimate business, a customer has the right to cancel the reservation provided that there is adequate notice (e.g., at least 48 hours’ notice).

Orbitz has set their website up to entice you to use them to book travel through them then makes you jump through hoops to obtain the reward for using them. One mistake and you fail to get your reward.

Due the Orbitz I had the worst experience with them ever. Went to Vegas to get married and Orbitz didn't let us know we had to put deposits on everything and the insurance that we bought for our Rent-A-Car was no good. Couldn't use it and now I'm having a hard time for them to refund me my money. Never use Orbitz. They ruined my wedding day due to taking all this money from us. It's not like we got a whole bunch of money. We saved our money to get married and they ruined my wedding day. Orbitz sucks. I will never ever use them ever again.

Never book a trip with Orbitz. My husband and I booked an all inclusive trip to Grand Oasis Tulum in the end of May 2017. This resort was a total disaster. We went a couple days with no hot water, had cockroaches, sometimes they didn't stock the warm fridge or take our dirty coffee cups. A couple days into the trip my legs were covered in big bug bites. I was given alcohol. At the end of the trip my husband and I started getting sick. The list goes on. I contacted Grand Oasis Tulum right after my trip and told them about all the problems. I was told take it up with Orbitz. I sent a letter to Orbitz and was told, "We will get back to you." I have 15 to 20 letters that were sent since then. I was private messaging on Facebook with both companies. Orbitz would say we contacted the resort and Grand Oasis would say we don't show getting anything from Orbitz. They even wanted screenshots of the conversations, which I sent. Nobody wants to deal with it.

Just want to share my horrible experience which I had with Orbitz. True example of horrible customer service and unprofessional/unethical approach. Wanted to warn/inform as many individuals as I can so that they can avoid mistake of booking tickets via Orbitz. Being a travel agency and when you are charging booking fees, you should tell all details while making the booking which they are not doing and instead of accepting the mistake they are blaming that it's your mistake that we choose Orbitz.

Booked a trip, hurricane came to Florida, had to cancel, said, "Thank goodness I purchased insurance." Now trying to book a flight again since 4/12/18 for a trip 4/25, have spent at least 7 phone calls for at least 2 hours one was 3 hours. Got shifted around, bad information, higher prices for ticket, agents said one thing, had to do everything manually they said. Sent emails, asked to be contacted by phone, no one called. Use of my credit time and planned trip is running out. Tickets more expensive, requested refund, got more deceptive, manipulative talk. This has been a horrible experience I would not advise anyone to use this million dollar conglomerate for anything at all, car, hotel, flights. Consumers are definitely subjected to a BEWARE situation.

They wasted 12 hours of my life, ALL ON VACATION this last Very short year. I have never spent this much time in abandon parking lots waiting for rentals (maybe just less than 16 hours on my phone bill). After that many hours it seem like they have just given up on trying to make customers happy like the airlines. There is no excuse to spend this much time dealing with my trip. I have spent at least 6 different 2 hours phone calls to get nothing but managers who can help me. Never again!

They offer hotel booking protection plans when you book non-refundable rates in the event you need to cancel for a medical reason. Before moving forward with a reservation that included a non-refundable rate, I called on 4/5/2018 to confirm if this was the case and whether I would get a refund, the agent confirmed and I asked him to double-confirm with his supervisor. Today, 4/16/2018, I am calling to cancel the reservation and have been on the phone for over 2.5 hours. The first ask Kajesh, said he was unable to find any documentation of the call I had on 4/5/2018. I gave him the date and time and he said he was going to forward me to his supervisor. I then get on the phone with the next supervisor. I give him the story and explain the situation. He states that he can pull up the call from 4/5/2018 where the agent confirmed I would get a refund and if he makes that promise, he would absolutely get me a refund.

Have been a customer for many years with Orbitz and they booked my family a room in PHX Sky Harbor airport area. Had to catch a flight next morning but was not advised it was bike week so when I called to change hotels they told me no problem. They understood after I explained it is not a family environment, and after speaking personally with the front desk and was told they totally understood and gave me the ok to return my money for the 1-night stay, and after Orbitz agent also agreed and called the hotel himself and verifying the fact that the hotel was ok to return the refund. The fact that I looked for a hotel that I advised agent I was going to pay cash they still paid the whole amount on the card. They still took full amount.

My husband is in the military, so making permanent plans is always a gamble. We purchased cancel protection for a flight, and sure enough, he got orders for last-minute deployment. Between him and I, we called Orbitz NINE times to try to get a refund on our tickets. Customer service was terrible, I had to threaten to get my husband's supervisor involved, and we finally got our refund the day before our flight (and two days after he left). I have never been so disappointed with a service in my life. It's not like we changed our minds about our trip, the government sent my husband overseas. If your family has any kind of unpredictable schedule, military or otherwise, NEVER use Orbitz. And their "cancel protection" is a JOKE.

Used Orbitz to book a cruise. After looking over my final payment I noticed they added trip insurance. I called the C/S number on my paperwork to cancel this coverage, I am still over 90 days before my cruise date, after several calls to different numbers I was told to call & 8 emails I was told it couldn’t be canceled. I will never use Orbitz for any travel needs.

I booked a United flight through Orbitz and when I went to review my upcoming flight ($196.00 total) I saw that they booked the wrong time (I requested AM and it was a late PM flight). I had luckily purchased trip protection for $38. Orbitz website informs you that with trip protection you can cancel a flight and receive the money amount in credit to use towards booking another flight. I cancelled my flight and was given a phone # to call to use my credits to book a flight at the correct time.

I attempted to book a flight a week in advance due to flight costs and last minute invite to wedding. While booking my flight just as I was waiting for booking confirmation I got bounced back to the search screen and was told to search again. So I did thinking it was a technical glitch on my part. So I proceeded through the booking process a second time and was denied saying payment not accepted when I know I have sufficient funds. So I tried for a third time and was prompted to call my bank.

Please share my story. I hate doing this, but this is the most upset I have been in a long time. For the help throughout the lead up to my wedding, my wife and I gave wedding gifts to her parents and my parents. My parents' gift was three nights in Toronto, a city we went to after we got engaged and loved it. We booked the trip through @Orbitz on @PorterAirlines in October, and given it was a surprise we paid for Travel Protection/Insurance. Fast forward to today, my dad is recovering from hip surgery which has him out of work from February through at least June per his orthopedic surgeon.

I call customer service. I talked to a representative and explained that I wasn't sure on my son's return date. Was there any way to leave the date open or someway to be able to change the date if needed. He said to purchase traveler's insurance and I could change the date once. Then when I needed to change the date I was told that I COULD NOT Change it. That the insurance can only be used in an emergency situation.

I had prices a PV trip for a week, when Or it's offered flight, hotel all inclusive for less than $1300 for 2 people. (Unheard of price). Tried to book it for an hour, got various messages... wrong info, unable to process card (I tried 3 good cards to no available ). Finally the last message Said they were experiencing "technical difficulties". So. Of course I contacted customer service/they looked into it/after 15 minutes they informed yes, they could book that for $300 plus more. The prices are consistently changing etc. I will never use Orbitz. Booked with Hotwire.

Let's start at the end... 800,000 Orbitz customers and credit card security issues announce Mar 20. NOT good. On top, bought insurance on ticket. Told there was a credit, now went to book emergency ticket home due to family emergency and no credit. Orbitz did not make a notation on file. They are blaming Delta, Delta says we didn't book ticket. Orbitz did. You paid them. Orbitz then said to file insurance claim... Insurance claim declined with "non-specific reasoning". Military members do not get any discounts, do not get any freebies for anything. This is all out of our pockets. We MIGHT get to check a military bag without a fee. I called Orbitz and Expedia called me back. I filed insurance claim with AIG and got a decline memo from Aon. Zero transparency. Nobody knows whats going on and on top of all of that? Service people and English skills are tremendously lacking.

Booked airfare, misspelled middle name, first and last name correct. Called within 24 hrs. was told they didn't know if airlines charge name change and I would receive an email answer within 48-72 hrs. Email stated name change 250$ cancellation 400$ because past 24 hrs. After 1 hr to speak with Jessica - supervisor - I said that I called them within 24 hrs. Answer I got was "we have no records". Stuck with paying 250 or 400. Isn't fair as I called within 24 hrs and rep wasn't informed, all they had to say is cancel now and re-book, that's all. NEVER AGAIN.

I booked a car rental for the Ontario, CA airport for February-March. When I received the confirmation it was for May in Hawaii. I attempted to cancel online, but I get an error message that it cannot be canceled, even though May is 2 months away. After multiple attempts to reach Orbitz, only to get overseas call centers, I asked a supervisor to cancel the reservation and close my Orbitz account. That was over 6 weeks ago yet the reservation still shows up and my account is open. I emailed Orbitz and they responded that the account it cannot be closed while there is an open reservation. Turning it over to our state Attorney General's Office of Consumer Affairs.

I booked a car rental through Orbitz, they emailed me an invoice that included taxes and fees, when I got to the car rental they added more fees almost doubling the price, it was a classic bait-and-switch. I called and emailed Orbitz, that was even more frustrating than getting ripped off. First they told me that car rentals could add fees if it's a one-way rental or if you don't give the car back with the full amount of fuel. When I told them that the fees were not of that nature, but bogus fees they told me the car rental could add any fee. If that is the case they should have disclosed that while I was making the reservation, instead of telling me that the price includes tax and FEES. I would love to start a class action suit against Orbitz.

I booked a cruise on Orbitz and there were multiple packages included; Wifi, dining, and 2 levels of shipboard credit. Got order confirmation and they were all listed on the e-mail. But when I went to NCL to register I was missing the $200 onboard credit and NCL told me to call Orbitz. Orbitz said that the other 3 credits were automatic, but I had to complete a form for the $200 credit.

I was visiting Memphis for a long weekend. I book my flight, hotel and car on Orbitz and I must say they lie. The pictures they had on their website for the hotel I booked was nothing like when I arrived. It looked so scary. I thought I would get killed for sure. And when I called Orbitz to complain, I was told I could cancel but would get hit with a penalty even after I told the rep that I feared being there. Never again. Priceline is better.

When I rented my car thru Orbitz nowhere was it mentioned that they slap a 300 dollar holding fee on your credit card. So after arriving to Seattle airport I'm having to walk to all the car rental looking for one that doesn't charge the stupid fee, National is the only one who doesn't so Orbitz, you might want to mention this on your website if you're going to allow car rentals on your website because I was 2 hours late for a meeting due to this crap.

The customer service was below poor, and the staff that handled my call need to be fired. The bottom line is the customer service was so poor. I filed a complaint with the BBB and will post as many negative comments on the internet as I can find! I called to resolve a simple problem, my NAME WAS wrong on the flight details. My last name was omitted, error on my part no problem. So I call to explain this detail to the unprofessional, untrained idiots who don't have a professional bone in their body. Here starts the fiasco known as switch and bait, and "EXTORT" more money from this customer who simply wants help changing ticket details. I called United and they straightened it out. Your staff were full of lies, deception and only solution was cancel the flight and pay an additional $500. UNETHICAL< DECEPTIVE PRACTICES!!!! NEVER AGAIN.

I attempted to book a flight online and the Web page claimed it was 'unable to process my booking, try again in a few minutes'. I tried two more times with the same result. However, Orbitz took every payment and held up over $1000 of my checking account funds for over a week! When I called to rebook they offered a $75 voucher if I upgraded and added a hotel. Nothing for my HOURS spent on the phone. Nothing for the holding of my cash. Nothing for my years of booking with them. The manager (Christine) was inconsiderate, unaccommodating, rude and absolutely infuriating. While I waited on hold for 30 minutes I booked with Expedia and will tell everyone I know to avoid Orbitz at all costs.

Dear fellow customers, if you are thinking of booking your next vacations with Orbitz, just DON'T. I have been using this travel website for years now, but do not have enough words to describe how UNPROFESSIONAL and UNACCEPTABLE their behavior has been today. After booking a round trip to France through their website, the airline (TAP Portugal) apparently canceled the return flights a few days later. As this happened more than one week before the date of my return ticket, it was Orbitz's responsibility to inform me of this change (as per the agreement between TAP and Orbitz in such cases).

This was the worst experience I have ever had with a booking company. I travel quite often with business, and I am an experienced traveler. I had to make a simple change to my travel plans and I was unable to do it on the website, so I called in to customer service. The first person who answered could not speak English. I tried to work with them for a while and finally gave up. The second call took too long and the fares went up over $200 per ticket. The third call also difficult to understand, but made it through the process with the confirmation that my CC had been charged. On my RETURN flight the airline wanted to charge my card again! ANOTHER call to Orbitz and they said they didn’t process the CC charges (I think-because they also spoke broken English)! Horrible experience!!! Please have customer service agents who speak and UNDERSTAND English!!!

This company is a fraud. They display misleading information and then send you different facts in confirmation hoping you don't catch it. NEVER USE THEM FOR ANYTHING. Read reviews - most are terrible!

I reserved a hotel room for March through Orbitz in January. 1 month later I received a text message that said I needed to contact them about a reservation made through Orbitz. I called, they said I needed to change my reservation to a different hotel and pay the difference to keep a reservation on that date. Thinking this was a scam, I called Orbitz, they confirmed by reservation, sent me an email confirmation that day. The person at Orbitz told me it must have been a scam because I still had the reservation and it was confirmed.

I booked a flight and hotel through Orbitz a year and a half ago. Our flight got changed and was not going to work. Orbitz said Delta changed it. After trying to find other flights that would work, we ended up having to cancel, get a refund and start over. Orbitz said they started the refund process on 1-2-18 only to find out today 1-26-18 that they hadn’t. I spoke with Josh today and he assured me that my refund was being processed. I asked for Deltas direct number and he tried talking me out of calling them, when I insisted on getting Deltas number, he finally gave it to me.

I booked a flight for my husband under my account. Of course I had to find the best deal and cheap flight available. After purchasing the ticket I entered my husband's name and all information they were asking. Booked and set to go! Only to find out that they booked under my name. So I called customer service multiple times and was able to speak to somebody who speaks decent English but not very well. Explained to him what happened, and they acknowledged their error. However couldn't do anything for me, can't change the name. No refund. No changing of flights either. All they offered was to help me book another flight and forfeit the flight that was already booked in the first place. I spoke to the supervisor next and all she did was apologize but couldn't offer anything else. Why would me, the consumer, suffer for the error that the company made? That is not reasonable at all. This would be the last time I would be using Orbitz.com.

Went to Orbitz.com to get a flight. Found a cheap flight to FL. $105 round trip. I put in my info and pressed continue to book it. About 30 seconds later it came back that it was unavailable. But I can book it for $174. So I did! I went back to the Orbitz.com site and looked that same flight up and it was @ $105 again oh just like the first one all taxes and fees included. So I checked Travelocity they had the same $105 price same itinerary. So I went directly to Spirit Airlines who is the carrier. It was even cheaper.

When I had to cancel my flight I was told my purchase of trip insurance would give me air miles to use at another time. When attempting to use them I was told it would cost me more than the credit was worth to use them. So trip insurance is a ripoff, air miles are useless, and No one could tell me anything other than to forget the credit and book separate. Pointless! Book directly with your airline for now on!! These 3rd party sites are worthless! Never again!

The hotel that was reserved no longer operates and is still listed in their website. We have arrived at the property and the hotel was being demolished, we called the phone on the itinerary and the lady has said that they have asked to taken off the list a year ago. To get my refund their website wants me to make a phone call to the US, because they don't have an email listed on their website. I have managed to reach them on their Facebook page to get a refund and said they will have to contact the hotel and give me a message. And have not replied since. Now I have disputed it with my credit card just to get a refund.

I made an airline reservation with Orbitz. Afterward tried to get a seat reservation which took me a whole day of one person passing me to another and then finally they told me to go to the airline site to do it. Well I did and the airline did not recognize the booking and or the ticket #. When I called Orbitz back first after explaining the situation and having the person hung up on me. The next time I called the explanation why the airline did not have my reservation was that you need to give them a day to get the reservation before they can help you. Why not reserve with the airline directly??? I found out it would have cost the exact same price. Live and learn!!!

I had a reservation at Grizzly Jack's Waterpark in Utica, IL, and they had a fire and called me stating that my reservation would be cancelled. I called Orbitz, (Man, I cannot get that hour back). I explain to the gentleman that the resort called me to cancel my reservation and he proceeded to read me the refund policy for cancelling. Duh, they cancelled it, not me. Sir, are you even listening, or are you just a mindless robot. Then, he stated that he would call the resort to confirm. A whole 30 minutes later, checking back in and out, he states that he couldn't get in touch with the resort with the number that they had. By that time, I had already contacted the resort twice, both of which they picked up immediately. Orbitz, why don't you have the number to the hotels that work with you. I had to give him the number to the resort. An hour later, he says that a refund will be processed. Okay, over 7 days later, no $354.38 refunded. I had to call them back.

Went online and picked out a package; price was $1321.00 pp. Called toll-free customer service to book - I had a couple of questions. Was told the price I just (within 5 minutes) found on the Orbitz site was outdated. In addition, the agent did not speak nor understand English well at all. I spend 30+ minutes with her getting more frustrated by the minute. I had to repeat myself multiple times for each question she or I had. I politely thanked her and hung up - she was still talking. I went to EXPEDIA's website and booked the trip myself in 7 minutes - start to finish. Orbitz really needs to get their act together if this indicative of their customer service/performance. For starters, consider US-based customer booking agents for US callers - people who understand and can speak English fluently. I'm done with Orbitz.

Angry Traveler - ORBITZ Sells Bad Airline Tickets - I have been a pretty loyal customer, to ORBITZ, for decades. Of course I go where I get the best deal, but ORBITZ was my go-to travel site. My latest experience with them has left a with a very bitter taste in my mouth. I planned my trip to Hawaii months in advance. I do my research and I know what I'm doing when I'm making my bookings. I used to put major bands on world tours. I was the Assistant to the VP of Touring, at Left Bank Management. I know how to book travel.

Have to cancel room reservation booked through Orbitz because of a snowstorm. Hotel says Orbitz rents the room from them and I am to contact Orbitz. Orbitz says the HOTEL policy is non-refundable and they pass the buck back to them. I tend to believe the hotel and think Orbitz is full of it!

Orbitz seems fraudulent. We and two other couples booked flights that got changed from a departure time of 2 pm to 2 am next day. We lost precious vacation time! The hotel/resort was not all they promised. Paid too much money for cheap airline and cheap resort! Orbitz did not take any responsibility for anything. Did not help or could give any explanation as to why flights were changed to another day!

I have booked a roundtrip flight for my Mother from Morocco to the US But I was shocked to find out that my Mother needs a visa transit via Canada on the way back. There was nothing in the itinerary that mentions visa transit nor was it during the booking transit. Kayak and Cheaptickets, and others, clearly indicate that a ticket has a visa transit. But Orbitz failed to do so. They are counting on Their vague and confusing policies to trick and mislead Clients.

Are you really going to book with a company that has such a poor reputation? When you search for "Orbitz reviews", how many 1-stars do you see? What did they do to me? They cancelled my hotel reservation while I was on the plane on the way to my destination. I arrived at the hotel, they said Orbitz cancelled it because I was a fraud! When I called Orbitz to try and straighten it out, they told me to go pound sand. Do you think someone in India gives a crap if they try and ruin an American's vacation? I think they actually enjoy it. So, read the reviews and you decide.

Never EVER book with Orbitz. 6 Phone calls later and I have not been refunded for a flight that was canceled within moments of booking. The foreign call centers are so unprepared to help with any complex issue, they have horrible reception and you are left on hold for hours. I have been upset with many customer service situations before, but this is by far the worst. As a travel manager for my business I will ensure we never use them again.

Is company is a fake, I bought tickets and hotel, debited on my card and when it came close to the trip simply had nothing. I called there. They did nothing about it. Or everything I marked I bought does not exist. It's a crap.