Orbitz Reviews

Booked a package, with CANCELLATION insurance, of 2 roundtrip flights to LA with car for my daughter and myself. The next day the governor of California declared a state of emergency due to the coronavirus spreading in the LA area. Called to cancel our package and was told I could not cancel due to the fact that the airlines had not issued a travel ban to LA yet - even with cancellation insurance. Apparently the flights we chose were basic flights not eligible for refunds. That seems fraudulent to sell a cancellation policy that you can't use for CANCELLATIONS particularly in a national emergency like the CORONAVIRUS.

Orbitz didn’t care that our connecting flight (not booked thru Orbitz) was cancelled due to A worldwide pandemic Corona virus. We lost almost as much $ as we paid for our Korean Air flight that was refunded btw. Lesson learned is go straight to the airline's website to book, eliminate the Orbitz middleman with no stake in your trip!

I bought three airplane tickets to go to Europe, after one day the flight was changed so I should have spent a whole night in the airport with two young kids waiting for the connection flight. I asked to cancel and to have a full refund so to book another flight. After having spent more than two hours on the phone they said they would have refund me after 6-8 weeks. In the meantime they offered me to book another flight charging my credit card for a second time. Never again with them!

My husband and I just got back from the first vacation we booked with Orbitz, our honeymoon. I am really concerned about the level of safety and verification Orbitz does when contracting with transportation companies. We included private transportation to and from the airport to hotel in Jamaica in our package. Upon arrival, our driver had an open beer bottle by him and indicated everything was legal in Jamaica when he asked us why we didn't buy him (the driver) a beer. He also gave us a pick up time for our departure and never showed. Emailed and called the company provided on our voucher and no answer. Had to book a separate transport at the last minute to ensure we got to our flight on time, out more money. I contacted orbitz right away via customer support and initially I got a "we are waiting on a response from the company." Your contractor does this type of stuff and doesn't even respond?

We booked a hotel in Paris using Orbitz. The hotel was due to be a 4.5 star hotel, but it was not and the stars were incorrect. You would expect large rooms and people to help move your luggage into your room. When arrived, realized that the rooms photos are photo shopped to make them look bigger than they are. They are the size of a 10’x14’ at max. We decided not to stay at the hotel Drawing in Paris. Orbitz paid the hotel in full before our arrival and the hotel did not refund us. ORBITZ WILL NOT PROTECT THE CUSTOMERS. THEY PROTECT THE PRODUCTS THEY REPRESENT. Do not ever use Orbitz. It is a big mistake. Customer service does not exist, unless you want to pay!!

I booked package travel with them, after one week, they sent E-mail that my inbound flight can not be confirmed with Air Canada. I called them and was on line with them for 3 hours, finally they charged my credit card and I purchase another flight, the next day, again the same issue. To make story short they charged me 3 times for inbound airfare and finally every day they told me it does not get approved by Air Canada and I have to pay more and book with Air Canada. I called Air Canada and explained to them what Orbitz told me and they told me it is not true and Orbitz is not telling the truth. I ended up to pay more and book with Air Canada. I couldn’t cancel my package with Orbitz to get the refund for my hotel and my one way outbound airline. In the mean time they told me all 3 charges that they made to my account will be dropped. I have now to check with bank to make sure.

I had to cancel my reservation due to the outbreak of coronavirus that happened in China, Air China has agreed to refund full amount for tickets purchased before 12/24/2019, however, Orbitz only agreed to refund 50%, after putting me on hold for an hour, they agreed to issue me 25% more as "one-time courtesy." I am a long time Orbitz customer, and I do not expect Orbitz charges so much for cancellation ($300), I have not seen a benefit of using this platform as there is no discount and the policy is not transparent and fraudulent. I will not use Orbitz again.

I have 3 legs on a trip from Atlanta to Vieques. Should have gone direct to my favorite and very accommodating airline, Delta. But Orbitz said there were no direct flights and booked my daughter and me into American with 2 stops. My daughter lived in Paris so there is a 4th very long leg for her travel. She is on her way to the hospital in Paris this moment for a knee injury. Her knee has shifted and she cannot walk. She thought if we could get a straight through flight she and her doctors could evaluate whether she can make the trip. I can get direct to San Juan through Delta (why didn’t I check!! Because I was taking a lead from Scott’s Flights which is supposed to look out for me!)

I reserved my two-night stay at Hyatt place Sugarland two weeks before my arrival via Orbitz. I wanted to relax at a Premium room with one king bed. When I arrived at the Hyatt around 9:00 pm I was told that all rooms were sold out. The hotel manager told me to go Marriott Stafford for one night. I tried to communicate with a representative and a supervisor at Orbitz in order to find a solution and around 11:00 pm I realized that there was none. Hopelessly I got my new hotel Marriott for one night stay; and a for the best part, I got my basic two queen bed room. I asked for reimbursement and Orbitz offered me $25 coupon. Bottom line, no one ever should use Orbitz with Hyatt Sugarland.

I rented a car back in December for a family holiday trip. We purchased collision damage through Orbitz. During the drive a rock shot up from the road and cracked the windshield. When we returned the vehicle- Enterprise charged us $500 additional to cover the repair per their policy. We were told to contact Orbitz to get reimbursed for this amount. I have spent a total of 5+ on the phone with the insurance company and Orbitz just trying to get reimbursed for an accident that was already covered. Finally, when I was given a claim number and told to fill out the claim forms that were being emailed, they emailed the wrong forms. I am really disappointed with the service thus far and the excruciating process that reimbursement for collision damage has proven to be.

Orbitz denied my flight due to two letters on my fiancee's name being switched around (** t h ao to ** h t ao). In December 2019, I booked two tickets to fly my fiancee and I from Laos to SFO. I did not realize that the two letters on her first name were accidentally typed in wrong (switched place). Even in the confirmation when I received, the spelling on her name looked correct to me. I checked the name and spelling 3 times and I did not see the error. When we went to the check-in counter on the day of our flight, we were denied our boarding passes. I called Orbitz, and they told me to talk to the airline. I talked to the airline, they told me to call Orbitz. I called Orbitz, they told me Orbitz has lost control over the ticket and that only the airline supervisor can change it.

I asked for a refund for at least 2 nights of our stay and they said they would investigate that the hotel Dolphin in Orlando told me that they couldn't refund me for several nights because of a sewer issue in our room. They said the hotel denied they told me that even though I have a recording of the conversation and a refund from hotel of 202.50 for hotel fee per day. I don't know what "investigation " they did..but of course Orbitz says the hotel denied it. This was our first family vacation and first time using Orbitz. So very disappointed in this process. Not to mention our SUPER SHUTTLE canceled on us as we arrived in Orlando and then again on the way back but never told us. Orbitz did refund the 108.00 for that charge.

I am a frequent user of Orbitz as I travel often. Stay away from the travel insurance firm that they use. It seems like a simple thing by just checking the box to insure your trip but in the event you do need to cancel they WILL NOT honor that payment you made and refund your funds. As travelers we incur a lot of expenses and time trying to get where we need to. It is a shame that there are firms out there that prey on travelers especially when they are in time of need and despair while trying to revise their plans for one reason or another.

Horrible customer service experience! They did not honor their coupons! 2 hours later after my call being dropped several times a manager David with a string Russian accent (clearly they outsource CS) told me it was nothing he can do! Don’t trust them!

This ** scam artists sell flights then cancel them without refund or change option. I have never heard of something like that. Isn't that illegal? This is a scam website. They make up terms and conditions that are not on their site. Now I am stuck without money and flight!

Their mobile platform is faulty, it deleted my promo code and I booked a nonrefundable room. I told them how their website at first required me to accept or decline their travel insurance and it automatically deleted the promo code. No one in customer service could help me, they said they couldn't reach the hotel. Said to wait 72 hours and surprise, surprise, I get an email saying my request was denied. With any other website, they would've gladly given me a credit, but Orbitz does not care about customer service. And don't even bother reaching them on social media, it's all a facade to appear helpful but they give you the same response as these overseas call centers.

I booked a flight because I thought it was Canadian dollars. When I realized it was in US dollars I tried to cancel the flight right away. It was difficult to find and access cancellation options. I thought I was successful. But as it turns out I wasn’t. I took a picture of what looked like a cancellation page but they said I didn’t complete the process so wouldn’t refund my money. They also kept me on hold for 90 minutes. They were also incredibly rude. I will never deal with them again. Crazy behaviour for them because they wouldn’t help politely with a single $239 dollar flight. Now my family of 6 will never book much larger transcontinental flights through them.

We've been trying to book flights through Orbitz. The site advertises flight prices and when we go to check out, we receive a message indicating the total cost has gone up (almost double). We called Orbitz & then said the flights show available to them too at that price. The Orbitz rep tried to book the flights for us and experienced the same problem. We were told sometimes there's a delay with Spirit updating flight prices. Well, it's been 2 days now & the flights are still advertised on Orbitz at the same price & at checkout, the cost doubles. We also called Spirit and they blamed it on Orbitz.

I had a flight leaving at 4:30 but I felt really hurried. I checked out flight alternatives on Orbitz and bought a ticket WITHOUT LOOKING AT THE FINE PRINT. When I tried canceling the ticket within 24 hours, SPIRIT charged me 125 dollars on a $200 flight. I HAVE BEEN AN ORBITZ CUSTOMER FOR TEN YEARS. ORBITZ AND SPIRIT are in the scam together. DISGUSTING.

So I was looking into booking a trip to Los Angeles but never followed through with the booking. I wake up this morning and Orbitz still charged me 200 and then blamed the hotel and then the hotel blamed orbitz. So orbitz transferred me and never got back on the line to discuss the situation. They just wanted to pass me off to the next. I don't ever recommend booking through orbitz or Expedia because that's the parent company. Bunch of bs. Had to call my bank and dispute the charge. This isn't the first time I heard about orbitz ripping people off.

Honolulu from hell. The hotel description versus the actual description varied a lot. There was no free breakfast, no ocean view and the bed was horrible, until we went to the actual hotel and they fixed it, because Orbitz had messed up!!! Thank you to the Waikiki Grand for making our stay better. Orbitz also screwed us on our rental car, yes they refunded me (which will take 7-10 days to get back), but it left us stranded the whole time in Hawaii and messed up all of our planned and paid for itineraries activities!!! Our whole trip was ruined because of Orbitz. Not worth the few dollars we saved, when we could have booked separately for $500 more but had our DREAM trip! Ugh, never again orbitz!!!!

Can I give zero stars? About two months ago, my fiance booked a surprise trip online for Rome, about a month after he realized he never received a confirmation email, but Orbitz had charged his card. He then proceeded to call and deal with on the phone for 2 hours trying to resolve this issue, as they have changed all his information and dates for the trip. After putting a stop on the payment he was able to get his money back and rebook another trip OVER THE PHONE. This is where it goes wrong, yes he looked over the email, and checked the names. My name has in the passed every once in a while, they forget the last n to my name. It's an easy look over on our part as it looks normal.

We had a booking in Chicago next weekend but my wife’s grandma passed away yesterday. The funeral was set for next Saturday in Atlanta which made it so we had to cancel & Blake made it a pain free experience when we called the help desk. Great customer service, a loving heart, and a quick turnaround. That is how I would describe our experience with Blake and Orbitz. I would definitely book through Orbitz again and recommend anyone to do the same.

I am a Canadian customer and recently booked a flight and hotel package through Orbitz. I was billed a different amount to what I was charged (about $200 more). I went on the .ca which turned into the US .com website and did not explicitly specify when searching for quotes that they are in fact in US $ not CA $. I was shopping on other websites too and booked ahead with Orbitz as the price seemed a bit lower. I called customer service to request a refund for the difference as I was mislead by the pricing, but they were not much help, and said that the website "US dollars" before payment.

I booked a hotel with Orbitz and not knowing that the hotel with roach infested, drug addicts sleeping on the sidewalks and the front desk lady was yelling at my husband and I. The hotel by the way is Budget Inn in Orville, CA. So my husband and I didnt end up sleeping there because I literally was frightened. The next day I called orbitz and asked for a refund or even just a comp on a two day hotel around the same amount for the future. They declined both. They only offered to call the hotel once and tried to get my money back and offered a $30 coupon off my next purchase. When you literally can't sleep in a hotel because of how disgusting it is, I believe they should give a refund or offer a comp on your next hotel. I'm so pissed because they barely helped me and just didnt seem to care. Never booking with them again.

I bought Orbitz cancellation insurance for $9. Granted it was not costly, however the company was either unable or unwilling to cancel my reservation with a hotel due to my sickness. Customer service was very much lagging and did not want to help or cooperate. I believe the insurance is a tack on to increase revenue, yet I do not believe that is is a legitimate service. Brian **

I was so upset after planning a trip after 5 years to England, we got to the airport to find I could not get on the plane as Somewhere in Orbitz system they had an internal error that changed my name from my name passport and so then I had to book another British Airlines flight. We were delayed, had to get a train and car to North Yorkshire, time, money, upset and they only refunded $900. Plus we bought ANOTHER TICKET to get us there; $2500 for new flight. We had so many people that were waiting for us. What a nightmare. NEVER AGAIN

We purchased flight insurance for a trip from MN to Bolivia (with stopovers in Miami & Lima). Two weeks before the flight, the United States Government has issued a "warning against travel to Bolivia" due to recent violence & civil unrest. We had purchased "flight insurance" - advertised by Orbitz - for $92 against unforeseen events... ostensibly something like the State Dept issuing a travel warning.

I rented a car through Orbitz --upon arriving to Puerto Rico I was taken to a place that they only have 2 car rental places called NextCar rental which is the company that I got and Allied car rental both own by same owner. I arrived at nextcar in marginal Los Angeles Carolina Puerto Rico to be told by an employee that they have no car and to go next door to allied car rental that they will honor my contract. After waiting 3 hours I was told that they are not nextcar --wait I was confuse but the lady ask me for the information and confirmation I was let to believe that they was going to honor my confirmation. To my surprise the price was jack up almost 4 times the price that orbitz has given me. After complaining the lady became a monster and I was told to look at the line. That they have more customer to rent the car. I was in a place that I can't go back to the airport on a middle of no man's land, and I was humiliated and told that they doing me a favor.

Booked a trip to North Dakota. Was unable to go due to school schedule conflict and varicose vein issue. Paid for insurance and thought it was covered when I couldn't go. I was told I would get a discount of $1,200. Perfect. Tried to book another vacation and was told the discount only applied for the names on the previous ticket and could only be used for North Dakota meaning I couldn't use the the discount to take my sisters to Hawaii and my friend who was going with me is unable to go so am just out the money and the guy on the phone was rude and said in a nasty tone, "Oh well. Go ahead and get an attorney and sue us."

I received an email the night before my international flight home cancelling a part of my flight. The airline did no rebooking and the customer service line wasn't open for hours. I called my travel credit card concierge and they were useless. I needed to get to Beijing and was prepared to pay $360 to buy a ticket to replace the leg that had been cancelled. I have 3 young kids and just wanted to be sure I got home.

When the airline cancelled one leg of my trip, Orbitz also took me off my of my return flight for no reason and provided me with inconsistent and conflicting explanations for what was happening. Ultimately, even though the airline was at fault, Orbitz is taking 6 - 8 weeks to refund me. They blamed the airline's policy, even after I let them know the airline refuted that claim and blamed Orbitz for the delay. I spoke to multiple customer service agents and eventually a supervisor; no one seemed to care about my experience. A friend on the same flight had a much better experience obtaining information and an eventual refund because he booked directly the airline. I'll never use Orbitz again.

I attempted to purchase a package thru your website. Was able to make it all the way to entering my debit card information as well as trip insurance, and once I clicked to submit my purchase I was notified that a portion of my trip was no longer available and it backed me out. I make it home and start looking for another package. Attempt to purchase and it would not go thru. I check my account and your company has pending charges that are holding my funds. How do I have a pending purchase for something that is not available? I called into your help desk and was told, "I'm sorry your funds will be available in 3 business days." It's Thursday. As the prices will rise and the few seats that were left will be gone.

I have used Orbitz now 3 times and each of the three times there have been major issues, but this last issue takes the cake. My flight was booked incorrectly, meaning my car rental was cancelled so I had to pay a higher fair and then when I made it to the hotel that they put me in, it was infested with drug paraphernalia, meaning bags a ** at the at the Highland Gardens Hotel, in Los Angeles, along with full syringes of drugs in the coffee table and drugs under the bed. Not to mention the condition of the room. It had clearly been used as meeting place for ** users. When I became aware of my surrounding I packed my bags and headed out. I had booked 5 days, so when I went to the front desk to check out several days early and wait 45 minutes no one came. I didn't want to stay there any longer due to my safety so I left and checked into a different hotel. Oh but before I left I photographed everything.

On June 18 2019, I reserved and pay for a rental car from Aug 8th till Aug 19th in Antalya, Turkey. When I got there looked for their office or desk in rental car area even in parking area there was none. Then I called the telephone on rental car paper and asked them where should I pick the car up, to my surprise I was told the rental car reservation was cancelled. I asked them by whom and why. I was told "since you were not here at 12:00PM THE deal is cancelled." I told them that I rented the car for eight days not one day and it was prepaid that I need the car. I was told "No. the reservation is cancelled." I told them "Fine. I need the car anyway. As a new deal rent me a car." I was told due to holidays in Turkey they run out of car and they don't have any car to rent me.

I booked/reserved a car through Orbitz.com with National Car Rental at Santo Domingo, Dominican Republic airport (SDQ). When I arrived with my confirmation in hand I was told the mid size sedan I reserved was not available. I was told there were only 2 large, SUVs available at a much higher price. No attempt to accommodate me or locate another vehicle was made. I was able to find a mid size SUV at a competitor's counter at 3 times the price I booked the sedan on Orbitz for. BEWARE!!!! FRAUD and SCAM!!!!

Due to weather my flight was canceled.. so we wouldn’t be able to make it to our destination and our hotel so we called to get a refund for that one day delay but Orbitz said we couldn’t get a refund.. Yeah so that was that.. and no more orbitz from this point on.. Due to weather we couldn’t get a refund..

I purchased cancellation insurance on the 2 round trip tickets (Flight AS3324 from LAX to Dallas) I bought through Orbitz. My husband had a company emergency where he could not leave town. I called Orbitz to reschedule/cancel our flight with a customer service agent. I had difficulty communicating with this agent due to a language barrier. The service agent informed me that the cancellation insurance I purchased would not cover our emergency. It is very misleading for a company to offer cancellation insurance but rejects any claims they may have. I will never use Orbitz again and I will not refer them as a reputable company.

Bought 4 roundtrip transatlantic business class tickets on Delta for a pricely sum of $24,000. They sent me the order confirmation, then later the booking confirmation, including the reservation confirmation code from Delta. Then over 3 weeks later, I receive an email saying that my 4 tickets have been canceled by the airline, because the two flights have been canceled. This is patently not true, the flights were right there on the web. So I call them. They tell me there were no seats available. Which was not true either, there were at the time (I had confirmed seat assignments), and as a matter of fact I can check on the airline website that there are more than 4 business seats available right now, including my 4 that they had just canceled!

-5 stars. Never use these crooks. I had a professional book a hotel stay for a conference and was on the phone with her reviewing the dates, and this is not something she would miss, all was good so we pulled the trigger. She did not take a screen shot unfortunately and of course she was never sent a conformation email. Arrived to find that Orbitz had changed the dates to the next month. Not only did I not have a place to stay with 2 massive suite cases, I was going to be charged 1K + and was on my own.

I booked a package through Orbitz. The total for the package was $840.00. I tried checking in online for our flight. It did not let me do this. So we checked in at the airport and had 2 small carry on suitcases we were informed by the airline that our ticket did not allow us to carry on so we had to pay $30 for each suitcase which was $60. Then we get to the hotel and we’re charged a resort fee of $84.12. Then on the return flight home we did not get to sit together on the flight and had middle seats and again were charged another $60 for the luggage!! This is a total of $204.12 extra that was not expected!! Orbitz does not tell you this when you book the package!! I will never use them again as I feel I was ripped off!! Using this website is a bad experience. Don’t do it!’n

I made a last-minute hotel reservation and, after asking an acquaintance for advice regarding possible sites to try - made an online reservation with Orbitz. Price seemed high, but I was pressed to secure a reservation and time was short. Now that I've returned home, I went directly to the hotel site - Quality Inn in upstate New York and find that I could have reserved the same room for about twenty percent less per night.

I booked a rental car with Orbitz on their website. Every time I put in the drop off time it would change the time to 12:00pm instead of 3 pm. When I called them to try and fix my itinerary, which literally was just 3 hours longer than what THEIR website kept changing it to, suddenly the price for my rental went up over $200.00 more than what I had booked it for. They are a bunch of con artist tricking and taking advantage of people. I would strongly recommend using a different company.

I had booked through Orbitz as they offered travel insurance with all flights. I was assured on the website if I had to cancel or change travel plans their insurance would cover me. HOWEVER.... After having medical issues with my wife who had recently given birth. My family could not make our scheduled flight. In short we lost $3000 and they did nothing to support us. Other than mislead us to get doctors notes that wasted even more time and money. Even after providing they still found a way to not give us our money back. What is the purpose of insurance if you can't even use it?

Recently booked a reservation at a Hampton Inn League City Texas for 4 nights 9/12 - 9/16 at a rate of $96 per night. Needed to change departure to 9/12. Notified Orbitz on 8/30, requesting change and credit for difference. On 9/6, after not receiving acknowledged of my request, I spent almost an hour calling both the hotel and Orbitz. It took the Orbitz agent 20 minutes to book change which, he explained, needed to be cancelled and rebooked at a higher rate $105.00. Normally, I would book a reservation with the hotel directly, not have to pay in advance, and could adjust arrival and departure dates as needed. Orbitz proved to be just a cog in a wheel and in the final analysis, not worth any potential savings to the customer when a problem arises. Time is the one commodity we cannot beg borrow or steal and I personally severely resent when mine is wasted by a careless bureaucracy.

I had been a long time user of Orbitz. I use their service for hotel and airline tickets. My last trip, I book a vacation cabinet for family trip to Canada. The address in their listing is different from the rental agency access instruction. It was in the same town but 20 mins away further north. The rental agency told me the address in the Orbitz website was wrong. I filed complaint but I only get auto reply. I was shocking to learn Orbitz didn't verify their listing and put my family in dangerous situation. Orbitz is not taking any responsibility of wrong address. I cancel my account and stay away from using their website.

Never book your flights through Orbitz! They do not stand behind their reservations. They still sell flights on Interjet after the airline canceled mine and thousands of other individuals flights then gave the runaround promising refunds that never came. Orbitz continues to tell me they can’t help me and that I must deal with the airline. I paid through Orbitz and they should stand behind what they sell. The rest of my family booked through Booking.com and all were promptly refunded within 5 business days. I suggest anyone trying to decide which of the hundreds of travel sites to use go to booking.com or anywhere other than Orbitz. I’m sad posting this review as Orbitz had always been my go-to for travel but I can not trust that they’ll stand behind the vendors they do business with.

I booked a car on Orbitz.com and they asked me to pay the insurance upfront. So I did. The car was about $600 but when I got to Dublin Airport EUROPCAR did not honor this reservation nor the insurance. I have been on the phone 3 times with Orbitz.com requesting a refund. They just put me on hold. Because of their lies, the car cost me almost double. This website needs to be investigated. Now my Credit card company has to deal with them.

The first time I tried to book a flight they tried to charge me 1000 USD for the flight but they did not actually process my booking! Turns out they didn't book the flight for me at all, but the charge was still there. I tried once again to book the same flight and the booking didn't go through because Orbitz apparently ran out of those flights, yet I was still charged 80 USD for flight insurance (?!). I've tried contacting them, but there is no free way to contact them about refunds if you're not from the US or Canada, and even when I pay to call them, they don't process my call properly because I don't have an itinerary number (because I don't have a booking!). Save yourself the trouble and money by booking with someone else.

I arrived airport in time but was not able to get the car I reserved and paid in full months ago. Spoke to customer service for a few hours, they could not find car for me and told me to arrange by myself. I had to find a cab to get to hotel without car and need to arrange my self next morning. I do not trust Orbitz.

Recently, I booked through Orbitz a car rental from Economy, a car rental company located a shuttle ride from Fort Lauderdale airport. Orbitz had quoted me a Total Price of $423.15 USD for my 20 day stay or $21.16/day. However, at time of picking up the car at Economy I was told that I must pay an additional $16.83/day ($11.85/day for insurance and $4.98/day for other fees). None were included in Orbitz quote. The rental rate had suddenly gone up from $21.16/day to $37.99/day (80% more) even though I showed proof of valid personal insurance and credit card insurance. A gross misrepresentation by Orbitz and shame on Economy for dishonestly charging for additional insurance. Neither ORBITZ nor ECONOMY can be trusted for car rentals.

Do yourself a favor and never rent a car through ORBITZ.COM. Went with Orbitz cause of the $35 dollars a day with Hertz. When I showed up, the reservation didn’t honor the price and was charged $54 a day. Long story short! Overcharged!!!! And Orbitz says it’s a Hertz Problem???? Hertz says it’s a Orbitz problem. Guess it’s just my problem cause neither of them will assist me in finding a resolution.

Like other former partners my residential property is being falsely listed as an Orbitz hotel. European contracts are subject to restrictions on the use of information including copyrighted material once consent for use is withdrawn. I have served Orbitz with a DMCA takedown notice, but the fake listing is still up. Presumably this is a strategy to misrepresent market share and customer choices.

Orbitz removed money out of my account without prior authorization. Then gave me a hard time when I called CS for refund. I was transferred a total of 3 times. Reps were difficult to understand as their English was not clear and unintelligible. DO NOT USE ORBITZ.

I have used Orbitz for years but they have lost me as a customer. I booked a flight to Washington to visit my kids. A month before the flight I became sick and had to cancel the flight. I thought I could go later when I was well. After I cancelled they informed me I would be charged a $125 to access the $300 I have already gave them. So I ended up going through the airlines instead. I lost the $300. Never never again. When I talked to the customer service he came off as very unsympathetic and I could tell these guys were from another country. All I can say please use the airlines direct. It may be a little more but they are way better to deal with.

Avoid this company. They offer only 'Control' and No Consumer results: I'm simply trying to close My Account. After 5 attempts it's still open and I'm still being barged by Restlessness and Unwanted Email from them. They're a Joke. Therefore, treat them as such.

I used Orbitz to book a car rental in Olbia Sardegna. I trusted that Orbitz would not book reservations with companies know since at least 2016 for scamming customers. I was wrong. Our rental was prepaid for $208 but when we arrived we were told we had to put a 3000 euro hold on our card or pay an addition 228 euro for their extra insurance. They refused to accept that I had already bought insurance and would not give us the car unless we paid another 228 euro on top of the $208 already paid via Orbitz. It was an aggressive and awful experience. Other customers were mad. We felt like it was extortion.

Orbitz is the worst big company I've ever dealt with. DO NOT buy their "travel protection." It is not actually handled by Orbitz and they do not stand by it whatsoever. They just refer you back to the airline or to the outside insurance company. Horrible customer service reps who don't actually care and are not authorized to do anything for their customers. Same response even if you keep asking to talk to each person's higher up. Basically, it seems their business model is to hide behind the ease of booking on their website. If people have issues, they are brushed off. Orbitz is 100% okay with losing customers, even those who have been loyal for years. I will NEVER use Orbitz again.

Dealing with Orbitz was awful. It's true what they say, you get what you pay for. Orbitz screwed us on our flights and especially our hotel room. Although we booked in advance, we found out we would have been better accommodated had we been stand by passengers. They got priority seating over us. Our return flight we didn't even get seated together. We had also booked a hotel room for 2 nights. At least that is what we were charged for. Come to find out that Orbitz only booked the room for 1 night on our behalf and the hotel called to kick us out in the middle of the night!

I stopped using Orbitz as their rewards expire very quickly. I travel frequently and have not received a dime from Orbitz. Use Hotels.com and already have a free $200 hotel room. I think that Orbitz needs to go as there are much better sites that give you freebies.

We booked a hotel through Orbitz a couple of weeks in advance of a trip. We arrived at the hotel tonight only to find that the hotel is closed and has been for a while. I will never use Orbitz again. It is absolutely terrible that Orbitz would sell and reserve us a hotel room for a hotel without even confirming that the hotel is open for business. Makes me wonder if all hotel bookings on Orbitz are fraudulent. Don't ever book a hotel through Orbitz. They are not to be trusted.

Pathetic. Rip off. Go directly through the hotel or airline or use someone else. Orbitz is a well known name, but just another scamming company willing to rip you off and not work with you at all. This was the worst booking experience I've EVER had.

We booked two mountain view hotel rooms through Orbitz in June, 2019 paying an extra $10 for each. When we arrived we received two rooms without mountain views. The hotel said none were available and to speak to Orbitz for a refund. I have called twice now since returning home to hear there will be no refund. They have kept me on hold a long time with both calls. My request for a $60 refund was denied for no reason. We will never use Orbitz again.

On the phone, on hold mostly from 11AM-10:15PM, trying to get another flight or a full refund since they booked my connecting flight too close together and I missed my flight. I got a package deal and they never secured my seats. When I called the airline direct, they told me I wasn’t gong to make the connection and the Orbitz didn’t get me a seat. Orbitz then said I could leave this morning and I pleaded to extend my return so I wouldn’t be across the world for 2 days. I said I’d still go if they couldn’t fully refund me. Hours later, being on hold, while he checked and called around, he says he couldn’t refund my return.

This is my first time using Orbitz to purchase airline ticket, and sadly I had a very bad experience and wasted a lot of my time waiting on their phone line addressing the issue. I wanted to book a flight on Hawaiian airline flying from Honolulu to Singapore for me & 2 kids, I had called Orbitz before booking with them, because I like to confirm 2 things -

Orbitz apparently works with a rental company called ZEZGO. Do NOT book Anything with them. They are out to scam consumers and will falsify information and then place fraudulent charges on your card. They are a Complete Nightmare!!! Go to the ZEZGO website and read how terrible their reviews are and you’ll understand they are a corrupt business and Orbitz should NOT use this company as it make Orbitz seem just as bad!

Twice I have pushed buy on a ticket and the price changed to a higher price. One time I caught it and the other time I did not. My daughter was ill and in a foreign country. I found a ticket for $948 to get her home quickly. I pushed buy and put in the information. I was charged $1450. When I called they said that they would do nothing. I ultimately spoke with a corporate manager by the name of Cory and he belittled me and made me feel even worse than when I had called in. I have used Orbitz for all of our travel needs in the past. I use to love using Orbitz. NO MORE! I see why they have a 1 star rating. What a horrible company.

Not recommend to no one, support team is not responsive, not working with customers! Call support never pickup the phone, front desk never pickup the phone etc etc, tried to change reservation, nothing, not helped..

Wasted over 1hr 30 on the phone w/ untrained consumer service. I requested a supervisor who wanted to charge over $200 to rebooked a flight the same day. This was ENTIRELY the fault of Orbitz who someone from corporate named Amy boldface lied & blamed on American Airlines saying the flight was cancelled due to maintenance & they aren’t booking w/out over $200 charge. However, it was verified it was due to overbooking. The 2nd flight that was cancelled for maintenance which we were not liable for at all. I contacted American Airlines & they w/out hesitation got a flight scheduled. No fee.

Hotel room cost $188.00 per night through Orbitz. It only cost $150.00 per night at hotel. I’ve always used Orbitz and was happy. I will try to book directly with hotel from now on. Also, hotel was overpriced. Did not meet the standard that I expected.

I have been a consumer of Orbitz for years. I have booked numerous flights for myself, family and friends and while creating them their own profiles. My family used to tell me I should be a spokesman for Orbitz travel site because I am always on their app searching for the best deals. June 1,2019 my experience with Orbitz has completely removed my interest in the company. To summarize, I booked a flight for American Airlines Chicago-Vegas as a cute girls trip. I recently had a baby so I was so excited to get away for a weekend and relax and have some girl time. I was able to secure a decently priced flight since I purchased close to my departure date.

I booked a car rental on Thursday with Orbitz to be picked up on Tuesday at the Orlando international Airport. I paid for the insurance and they had my driver's license information. Since it was Memorial Day weekend I called first thing Tuesday morning and spoke with Orbitz and Alamo to confirm everything was good and that all I needed to pay was the $136 when I arrived. When I showed up to get my car I handed the attendant my driver's license and debit/credit card from SunTrust. The attendant basically threw my cards back at me and said, "We can’t rent to you. You’re a Florida resident". I asked him to explain why and he said it doesn’t matter he couldn’t help me and called for the next person in line. I then called Orbitz and said what had just happened and the response I got from Orbitz was, "Oh yeah that’s right." I asked, "Why did you take the booking then if you knew that they wouldn’t be able to rent the car."

Recently planned a trip to Las Vegas to attend a concert and it only took me a few minutes to make arrangements for the flight along with making hotel accommodations at the same time...this was a very quick process at the Orbitz website.

I had booked a flight from Dallas -> Miami -> London -> Bengaluru. The flight was leaving from Dallas on 5/24. I checked in on 5/23. I was at the airport on 5/24 but I was not allowed to board because I did not have a stamp on my VISA. I had all valid documentation and was going to India to get the stamp. So I missed all the legs of my flights. I called Orbitz my booking company. They called British Airways. Net net:

Lack of service. No responsibility. No experience when it come to service. The agent don’t even put supervisors on phone. They were polite and courteous before booking. I promise not to use your service in future.

There was a mistake from day 1 and it took me several phone calls, and several hours to try to get it corrected. It never was corrected and to be honest we went to the airport to come home, not knowing we even had a ticket to come home! Sun Country had to look into it and do some changing. Never will I use Orbitz again.

I have been using Orbitz for many times and for different things like hotels flights and cars. Recently I booked a car on your website. Itinerary number **. I had a few questions regarding my booking. So I called Orbitz. I am sure you can check record. My questions was about how to use your app to book cars and additional coverage. All I needed was just simple answers. When I called immediately customer rep was rude and blamed me for taking up his time. Then he refused to explain and hang up.

It was pretty straightforward and easy to use, I have used Orbitz pretty regularly, but I have found that most travel sites are about the same price. I don`t see a big savings using one over another.

Will never ever buy from them. This is scam! They will keep you on hold and lie to you that they work on your case but they do not. Orbitz will make you to rebook your ticket. It is very difficult to get them on the phone Spend 3 to 4 hours on the phone every day for 4 day. Waste of time and money!

Checking rates for a hotel, I was led into a multi-level bait and switch operation. They quoted rates and then refused to let me use them. They offered coupon codes but no place to enter them. They promised no credit card required, and of course they required cc prepayment. They overcharged on Travel Insurance. Customer Care lied to me. And their Travel Insurance basically guaranteed you the room you just paid for....so they take your money for a so-called discount price and you have to pay extra to be certain they didn't rip you off. That's chutzpah!

I had an airline credit to be used before July, 2019. I had two phone conversations and an email confirming the same. I booked a flight to London, UK on May 4. I received an email travel document. I also received a second email stating the flight details were below - with no details below. I called twice and sent two more emails to confirm my flight. A grand total of 12 HOURS were spent on hold/talking to people/getting referred to supervisors ~ only to find out they had never issued the ticket, and wanted to argue with me AGAIN over my flight credit, despite having email documentation FROM THEM for the credit, and the newly booked flight.

When buying “cancellation” insurance, know that if you buy a package that has differing airlines; one for departure and one for return and the departure airline cancels their flight, you will have no recourse for the money you’ll be out upon the forced cancellation of your returning flight. Follow this: bought a package from Orbitz that included a departure flight with American and a return with Delta. American ended up canceling our departing flight due to weather. In turn we had to cancel our returning flight with Delta - never got to our destination. American did refund us our tickets, but Delta did not. I had bought “cancellation” insurance only to find out this cancellation reason is NOT covered. So, beware of this “fine” print. Orbitz didn’t exactly spell this out when they suggested I buy cancellation insurance.

I purchased last week RT tickets from Orbitz. I was sent a confirmation email soon thereafter. A few days later I took my departure flight, while at the hotel the night before I was to return I checked the same email and noticed there was not a return flight attached. I checked my trash and spam and found no notice for my return flight. I tried calling Orbitz and waited for over 30 minutes. No one would answer the phone!! After checking my email and calling the airline I departed with, they — Jet Blue, knew nothing about my return flight. So, I booked a return flight home costing me an additional $67.

Booked a flight it was to be on Delta, received the email details 28 hrs later half the flight on Delta and the other half on United. By the way you have to cancel in 24 hrs. They admitted there was a computer glitch. Was on the phone 4 hrs, with their people. To correct the error was going to cost them. In the end they would not help!

I booked a package for three people to go to Vegas for three nights with flight and hotel. I thought well just in case I got the Insurance Protection Plan. Little did I know a couple weeks later I found out I was pregnant. I called Orbitz to cancel the package and was told that that the insurance did not cover the flights and that they were non-refundable. I got a credit on the flights to Vegas, however, I would have to pay a $60 rebooking fee PER ticket. The flights coming back would be refunded if I could give a certificate from my doctor that I was not able to fly. I will never use the company again! What was the point of paying for the insurance if it did not do anything?! The hotel I could cancel at any time without the insurance.

I had to cancel a trip due to illness in September. I had purchased trip insurance and called to make sure I could use the airfare credit at a later date. I was told on the phone that I had one year to use the credit but when I tried to claim the credit for a future trip the following September I was told it was only good for a year from the date of purchase!!! I should have been told this when I cancelled the trip but I was ASSURED it was good for a year from the date of trip. I will never go through them again.

Very bad experience. Due to my husband deployment we had to cancel/postpone his fly ticket. You will think that paying extra for Orbitz and having a protection/cancelation plan, you will have more flexibility but in reality is not like that. They will never refund your money and also they will charge you extra when you will use the credit points or for any additional transaction. In our case, the British Airlines contacted them, asking for a military clause and the Orbitz refused any cooperation or collaboration with them. So, when my husband got back from the deployment, after 6 months, we've tried to use the voucher to reschedule the trip.

I purchased the Flight Protection Cancellation Plan for a r/t flight through Orbitz and had to cancel for medical reasons. At that time I received a credit voucher of only $181.20 for a trip that cost $365.51! How did they arrive at that number? But it gets worse - the reps said I would have to pay a $200 rebooking fee to cash in the voucher on another trip. Pay an additional $200 to access $181.20?? I'm so angry that I paid for a trip I couldn't take, with a "Travel Protection Cancellation Plan" that does not pay out when you do, in fact, cancel a flight with a covered condition as clearly stated in the terms of the policy. There were no caveats or cautions explained on the website when I booked the flight, and the least they can do is reimburse me for the damn $26 premium I paid for "travel insurance". This is a swindle and I will not be fooled again.

I had an awful travel experience traveling from Des Moines Iowa to Burlington Vermont. I had a connecting flight from Philadelphia to DSM on the return which I missed due to air traffic control issues (??). I had to spend the night in a very awful hotel (which I had to pay for) and I barely got on the next day to the next flight home. I called ORBITZ to complain and left a message to call me back and they never called me back. I will never use this crappy service again.

I booked a hotel via Orbitz and paid for travel insurance. I was within the cancellation dates when I asked to shorten the duration of the stay from 9 nights to 6 nights. They refused. I will never ever book via Orbitz ever ever again. How is this legal?

Business Traveller Leaving ORBITZ for good reason. I used Orbitz many times over a period of years with no issues. Then I apparently accidentally booked a flight at the wrong time in error (I selected flight with wrong AM/PM). I noticed the problem on a confirmation email the day before my travel. There were plenty of flights that would work still available. Orbitz would not work with the airlines to switch my flight. They just wanted to rebook an additional flight. If I had booked through the airline or any other firm, they would transfer the flight to another flight.

Last November 2018, I booked with Orbitz for 3 consecutive nights (each night in separate city - Buffalo, NY, Syracuse, NY and Boston, MA). A day before my intended travel, there were thunderstorms, snow and people got stuck for 11 hr on the road, in short there was a weather catastrophe. Since the roads were difficult the next day as there were still vehicles to be cleared all the way to Niagara Falls, I asked Orbitz for a cancellation of all 3 nights (despite having a non-refundable) reservation and they granted me my request with a full refund.

Received confirmation numbers today finally!

DO NOT BUY THEIR "TRAVEL INSURANCE". It is a scam. They will not refund you under any circumstances unless you are having a life threatening heart condition. I am pregnant and cannot travel due to bedrest. It's a total scam. I not only lost our entire honeymoon but I lost the price of their "travel insurance" as well.

Orbitz put together a package with airport and hotel on two different islands. After 3 hrs I am still on the phone dealing with this. Apparently corporate managers are the only ones to address and they cannot be reached. I do not understand - if your call is being "escalated" how is it helpful to be put on hold for so long? I learned the hard way how Orbitz thinks about its customers- they don't. Very disheartening.

Book trip from Orbitz? Don't. Stay away from them. Be aware, you must be 100% certain you wouldn't miss, or change flights. When at any of those uncertain events happen, Orbitz agent will take those opportunity to profit from their customers. And Orbitz's trip insurance when you purchased the tickets along? That was a shame, they refuse to honor their policy.

Didn’t get the room I paid for: Use Expedia, not Orbitz. A group of 18 of my friends and I, mostly middle aged, booked the exact same trip. Some used Orbitz and some used Expedia. We all booked Superior Oceanfront rooms. Expedia customers got them. Orbitz customers did not. I contacted Orbitz right away, and they were no help at all. Use Expedia! And tell all your friends. :)

I, like so many others bought travel insurance for a flight from Birmingham to Kalispell, MT. I went online to Orbitz website and bought a ticket for my son who serves in the Army. Because my son is in the Army and things can change in a second I thought insurance was wise. Orbitz constantly reminded users on their site that the insurance would cover changes or cancellations. Well, the inevitable happened and I called Orbitz to start the refund process. Alas! That was not going to happen. The woman on the line I called could barely speak English first of all which was aggravating enough but she had a smug and giddy attitude like she was happy to tell me I was screwed. The hoopla Orbitz shoves down your throat is a smoke and mirrors act; nothing more! I am now begging United Airlines to please give me my money back because Orbitz has closed the door in my face. Don’t use Orbitz. You will regret it.

First of all, Orbitz doesn’t even deserve a star period!! But unfortunately I have to give a rating. I have never purchased a flight without travel insurance (because anything can happen) whether through another travel site or straight through the airline. So when I purchased two $292 dollar tickets back in September 2018 and the $40 per person insurance, I just KNEW my purchase would be protected. Unfortunately with Orbitz, if you cancel your flight for any reason other than a medical emergency (has to be documented), death, jury duty or anything like that, you will not get refunded. Plus the fact that I purchased AA flights (which charges a $200 per ticket restocking fee upon cancellation) made matters even worse.

100% scam, you're paying for nothing. Purchased 4 round trip tickets from Detroit to Seattle, now 1 couple cannot go, called to get money back & cancel 2 tickets, they told me they cannot do it due to economy seats. What a joke, not leaving for another 5 months, plenty of time to sell these 2 seats. This company should not be allowed to do business in America. They don’t even deserve 1 star, should have 0 option. Help to put an end to Orbitz, everyone stop using them.

I will never ever use Orbitz again as long as I live. I purchased my Alaska Air itinerary for a whopping 2000 dollars for my family to fly to Ft. Laud from SEA and paid extra for the insurance. As fate would have it, security that morning was a nightmare and I missed my flight as a result. No fault of mine, I was certain that Orbitz would help me or the insurance I paid 200 dollars for would protect me. Boy was I wrong. Orbitz, unbeknownst to me got the "super saver" fair which Alaska refuses to change no matter what. Orbitz also refused to make any change. I was told I would lose my fair while I was still in line in security.

Orbitz is misleading. Site makes it look like you are purchasing a refundable ticket and insurance on the trip. Tickets are NOT refundable and the insurance will not refund unless your reason is deemed acceptable by them. Dont bother with this site.

I purchased a ticket to fly for my wife and I with American Air through Orbitz. When we arrived American informed us that we had purchased a standby ticket. We had trouble with insurance cancellation that we purchased through Orbitz through Travel Guard. After many documents and much time we were not reimbursed due to some obscure rule. Orbitz would not help us. Will never use ever again.

I rented a car through Orbitz to save time at the rental location the day before my wedding, and paid for insurance through Orbitz the arbitrary price of $99. Well Orbitz never sent any info to the rental place, and was unreachable, so I had to rent 'from scratch' which involved waiting 3 hours for a car to be available because Orbitz website of available cars was apparently BS. The delay caused me further financial loss. I had to pay insurance at the rental company, and while my order from Orbitz was never actualized, the scoundrels still charged me $99 for insurance I never used.

Yes! Please choose the Manager's special so that we can give you to the crappiest car rental agency there is. And for the added bonus you can't cancel. This is garbage. Now when I get to my destination and they don't have my car, there will be hell to pay.

We booked a flight/hotel package with travel protection. Unfortunately I got hurt during trip and had to come home 5 days early. When I called to change flight they kept me on hold for over an hour so we called airline directly to change flights. When we got home we called Orbitz wanting our change fees and unused hotel days to be compensated since we bought the insurance. We were on the phone for 4 hours and they claimed insurance was only good for pre trip! They refused!!! Do not use Orbitz - terrible customer service and if you have an emergency you're on your own! The travel insurance is a waste of money.

Booked a flight with Orbitz. Purchased the cancellation plan they offer, which I always do but never had to use or should I say tried to use until today. I called to try to receive my refund because I suffered an auto accident and can barely stand the reason for cancellation. Come to find out unless you DIE!!! the cancellation plan DOES NOT APPLY!!!! If anyone has experienced this please tell me your story! I Really want to let everybody know The TRUTH ABOUT ORBITZ SCAM!

Accurate information on room and amenities. Enjoyed most of the stays. Staff was helpful and available. Good location to our event. Breakfast adequate. Clean room. Comfortable bed and felt secure at the hotel.

I tried to use Orbitz to schedule a round trip flight from LA-X to Boise. All fares were $600, except for a bargain fare at $300. Their website stated the times of the flight would be revealed later in the process. I mistakenly assumed that meant BEFORE my credit card was charged. Unfortunately, my card was charged and the flight times revealed were the worst possible, requiring two additional motel stays to avoid driving home and back in the early morning hours.

I found my flight around three months before I needed it. For that reason, I bought flight insurance. The price for the flight dropped $108 after I bought my ticket. I tried to cancel and rebook since I had bought flight insurance. I was told I couldn’t cancel unless there was a medical emergency. This was not in the agreement that I had read.

I booked a package deal all inclusive at the Villa Del Palmar in Puerto Vallarta. When we arrived they refused to give us our wristbands and we had to pay for everything. The rooms are filthy and one of my friends was drugged/roofied or some such type of drug in her drink on the resort during broad daylight and almost died in a Mexican hospital. Orbitz and the hotel refused to honor what we had paid for and did nothing about any of it. Orbitz won’t back their booking and completely changed the format of their website to look different from when I booked it. At the time of booking I was also on the phone with an agent verifying our all inclusive. The hotel didn’t even so much as offer us a free drink, meal or anything to make it better. Actually they treated us like we weren’t going to pay our food and drink bills every time we ordered.

Searched Google for cheap airfare to India from USA. Plenty but at least 4 to 5 of airfares low ranging from (high $400 to mid $500) flying from JFK->DEL OR LAX->DEL roundtrip. Once I click the flight details brings me to price over $700. All these prices are 1 hour ago or just released not days or months old. Never get those low prices. In my opinion Orbitz tries to lure me cheap fare and then suck me into higher airfare!!! STAY AWAY FROM ORBITZ OR GAMBLE YOUR MONEY!!!

My friend and I just purchased the package deal of flight and hotel in Rome. Orbitz showed a very inviting yet deceiving price. We paid it and yes, it automatically went through our account. 1 day later, I received voicemail saying that there was a change in flight. I spent more than 30 mins cooperating with the associate. Just few minutes after the change made, I received a call stating that the price significantly went up. Seriously? I have never experienced paying for something/service in which price changed. So I called back and stated my complaint.

The response I received from customer service is unacceptable and wanted to write a review regarding my experience with Orbitz. I booked my flights through Orbitz and recently decided to book my hotel through them. When I did my hotel search I entered the dates January 12th check in and check out on the 13th as well as the number of rooms I was searching for. I saw the Sheraton Old San Juan had a good rate and booked it. I didn't realize the Orbitz website had changed the date and immediately called Orbitz to have it cancelled. They opened a case for me and 4 days later after checking with them multiple times they are telling me they can't refund my money. I will never use their services again. If you choose to book with Orbitz Beware! when you are booking. The website will change your dates without notification that it had done so.

I have the account for years. I cancelled 3 trips: 1 got my refund w/o call; 1 had to call to get my full refund; 1 never went thru (I'll have to take unwanted trip). Spent hours on 2 cancellations for each call. Will not use it again.

STRANDED - Do NOT rent a car through Orbitz in Mexico. I had a car rental reservation (including a confirmation #) through Budget and when we landed in the Cancun airport, they said they had no car for me and would not honor the reservation. Our family (with kids) were stranded and had no way to get to our accommodation an hour away!

Seems like every time I have to call Orbitz Customer Service, even for the simplest change of a flight, it would take them a long time (sometime over one hour!). The nice and polite agent would often have to put me on hold for checking the availability of a new flight or the penalty amount. Some agents have very heavy Indian accent which is hard to understand. But they are generally friendly and polite.

I reserved a Florida property in the cove near Deerfield Beach online through Orbitz (and affiliate HomeAway) in September 2018 and paid full price at that time. Several days prior to arrival I had not received an email from the owner (as I was instructed in the confirmation email) so I contacted Orbitz who then contacted the owner and I was given her cell phone (strange and unprofessional). Less than 24 hours prior to arrival during Christmas holiday, property owner MANDY **, cancelled claiming she had no idea about the rental although I had been communicating with her for several days and she had been communicating with another person for the SAME TIME PERIOD. She chided me for not contacting her earlier?!

I booked a room in Aberdeen, SD and when I went to check in, I had no reservation, because Orbitz had booked me in Aberdeen, Maryland. They would not change the reservation, so I had to pay a second time. I feel they owe me a refund plus the cost of another room. I will never use them again!

I booked a flight using Orbitz. When I went to check in and give them a bag the agent informed me that my flight had been canceled. They told me that they had informed Orbitz, but Orbitz did not inform me. The agent then told me that the next available flight would be the next day. Orbitz used to work for me, but it's really deteriorated recently. Called customer service, and that turned out to be a waste of time. Could not understand the representative, and there was a ton of noise (laughing, applause) in the background.

Orbitz has proven itself to be the most useless tool when you have last minute travel adjustments. I purchased a group of roundtrip tickets and a month before leaving one of the travelers were no longer available to go. I called Orbitz to cancel and they told me to call the airline. After speaking with the airline, they told me to call Orbitz because they have limited access to tickets purchased via third party agencies. I called Orbitz back again and explained what the airline said, stating that because it was booked through Orbitz, it could only be canceled through Orbitz. The representative then tells me that it wouldn’t be a refund but airline credits under the traveler’s name, minus any fees charged by the airline. I then tell the representative that I will call back or cancel online after confirming with the traveler that they for sure cannot go.

I booked a flight with Alitalia through Orbitz.com. Nowhere was shown during and after the reservation that the checked luggage was not included. I wrote at least 10 times to the costumer service to complain and never got an answer. I will never ever use this company anymore. Stay away from it.

Won't ever use Orbitz again. BAIT and SWITCH. Quoted $256.59 to rent a car at the Munich airport. I expected to pay additionally for GPS and some fees. My final charge was $950.00!!! The car rental agency was Thrifty. I have a United Mileage Plus Card that is supposed to cover Collision Damage Waiver fees and theft protection fees. I was also charged a "Location Service Charge" of about $150.00. My card was not accepted for insurance coverage. Orbitz says in the fine print there may be additional charges and are using that as an excuse. Bottom line...rent directly from the car rental agency by phone to be sure you know every penny you will be charged. Kind of ruined my day.

Booked flights for 4 from North Carolina to Berlin Germany using Orbitz online site. Very happy with the choice and price. Went to bed satisfied. Next day I received a notice from Orbitz that there was a problem. Upon contacting them I learned that although they booked our flights and took our credit card info that they did not have an agreement between two of the airlines and couldn’t fulfill our request. Okay bad administrative actions but they promised to find an alternative.

Return: December 2nd via American Airlines. Confirmation IPCT **American Airlines. August 30th: Received this email message from Orbitz. Flight changes have taken place. Your Flight Details have Changed. Orbitz.com Itinerary Number: **. American Airlines Confirmation Code: IPC **.

I had used Orbitz for about 3 years and everything was perfect. For some reason in the last year it's gone to crap. I haven't been able to book anything online and when I call the phone number to book over the phone the people are rude and cut you off while you're speaking. They won't just help you book what you ask for. They try to shove more things on you. Then the call "dropped" more than once. I had full service bars on my phone but gave them another chance and called again. After being on the phone for another 20 mins, the call "dropped" again right as I was trying to book. I will no longer be using Orbitz. The whole company has tried to expand too fast and is crap now.

I booked my flight ticket last night and the price was US $ 883.68 but my credit card was charged for US $ 1520.68. I called customer service and the guy named "Neil" checked the online price and agreed that the website price is $883.68. My case has been escalated to the next level and so far they are not willing to reimburse my money. Is this my problem that your website had some issues?

Booked travel on American Airlines through Orbitz to Santa Rosa California. Trip canceled due to wildfires in CA. Neither Orbitz or American Airlines would refund or credit any portion of my ticket. Out $218.00. Will never use either again and recommend you do the same.

Still haven't received a physical card. You can't go into your account without a card that has your account number on it. They are rude, unhelpful and transfer you multiple times to avoid helping. I've called three times to resolve issue and now my account is past due, but they won't send a card because my account is past due. But again - I can't get into my account without a card - I do not recommend using their services.

My experience with Orbitz and The Westin were unimaginable! My brother died 2 days before our trip to Vegas and Orbitz nor The Westin would refund our rooms even though I canceled two days prior to our stay the day my brother died! They didn’t even refund my brother’s room??? I sent over his death certificate and everything and they offered no recompense at all. Just told us that our rooms were non-refundable and that the death of the actual person staying wouldn’t qualify for a refund! I was completely surprised at how dismissive they were. I expected more from The Westin and Orbitz. Even if they didn’t want to refund us for all three rooms booked, a hotel credit would have been a nice gesture or refund my brother’s room at least since he definitely couldn’t use the room because he passed! I will never book through Orbitz again or stay at any Westin because of this incident!

We were booking a flight to LAX from Vancouver for three people and found an excellent price. We started the booking info on ourselves (both seniors), and just as my wife was clicking to 'buy' I noticed the price per person had doubled from $539 - to over $1000.00. It was too late to stop her and the charges went through my Amex card. We immediately phoned to cancel (24 hours allowed), which they did, and the fellow found us another flight at $600+, which was about what the others had been on Expedia. I am wondering if they have an algorithm that uses the birth date info to immediately double the fare in hopes the doddering old fool doesn't realize what happened until after the 24 hr cancellation period. DO NOT USE THIS SITE TO BOOK.

This was my first time using Orbitz for flight reservations. I booked a family trip for several people. I called 2 hours later to buy two more flights and they didn't even have to be on the same flight or itinerary and they tried to charge me double. I told them no thanks and called JUSTFLY.COM and they got me 2 extra flights for less than I originally paid with Orbitz. I won't be using Orbitz again. They are just taking advantage and trying to rip people off.

I called the Orbitz customer care on Oct 6, 2018 to cancel a flight from Oakland to LAX on Oct 13, 2018. It’s because my sister was too sick to travel. I purchased the Travel Protection as well, just to be on the safe side just in case somebody couldn’t take the flight. Now, we spoke to Orbitz agent and asked to cancel the flight, since we bought the travel plan protection, we surely could get a full refund. The agent said it’s already canceled and wait for the refund within 5-7 bus days. After 3 weeks, we ain't got any refunds, so I called Orbitz customer care and spoke to their stupid most dumb agent. And asked why I didn't get my refund until now, they put me on hold and spoke to the dumb no brain supervisor. I told her what happened and she just told me their agent canceled the travel plan instead of the flight. Is she kidding me? That is not my fault, and she sounded like it was our fault. Where in fact, it was their dumb agents fault.

Who remembers when Orbitz was new, and it was great?! It's a distant memory now. I truly don't understand how this place is in business, I can only assume convenience and price in a world where airfare is skyrocketing. However, once you deal with the customer service team, you'd rather slice your face up with a dull, rusty spoon than hear them talk.

I purchased a bargain fare knowing the rules of the deal. Before I processed the ticket, I confirmed that the flight time frame would be from 6 am to 10 pm clearly stated. Nothing else was indicated. After I completed the purchase I discovered the flight arrived at my destination the next day. That was never indicated on the page before I purchased the flight. Their customer service dept refused to help me and stated that the next day information was there. It was not!

Orbitz is a complete rip off. I booked a round-trip ticket with them and without telling me they reserved two one-way fares, at an astronomical expense. I only found out when American Airlines contacted me. When I called Orbitz to try to change the reservation to round trip they refused. They also wouldn't let me cancel, saying that the fare was nonrefundable. And by the way, the tickets they sent me were printed in such a faint color that it was a major ordeal to print them so they were legible. All around, a terrible experience. Steer clear.

I booked a Round-Trip ticket from Philly to New Orleans in Oct, 2018 and when I received confirmation Email the trip became 1 way, I was only issued the ticket to NOLA. Orbitz only issued going tickets for me as they stick to charge for round-trip. I called to ask about this error and told them if that is the case, they need to give me a refund for my returning flight. They promised initially to investigate and conduct refund, they had 5 people talked to me asking details to cover/erase all the necessary tracks. In the end, the highest elevated manager told me a refund is not going to happen, and wasted 3 hrs of my time, I was also threaten as told there is no evidence to what I said. I was really screwed hard, be aware to use their website, always snip the last part of booking.

My friends and I were left at the Paris airport due to the 3 hours delayed from Barcelona to Paris so we missed our flight back to NY! The lady at the airport counter told us to contact our travel agency and walked away. I contacted Orbitz and as a platinum member I was being told that we have to pay another 850 per person if we want to come back home by one of Orbitz customer service representative. Horrible service, not recommended!!

I purchase 4 tickets to Dubai from SFO in August 2018. Right after getting confirmation of the flight booking I noticed my middle name was missing a letter. (This was my fault and should have double checked before committing to the purchase) None the less I needed assistance to get it corrected. I spent 3 hours on the phone with Orbitz trying to find the solution between them and Emirates Airlines to get the letter added. Thought it was fixed, but then received an email the next day saying that it was not processed correctly. Another 3 hours on the phone trying to fix it again. I was told that all was taken care of and the new ticket with name correction was submitted.

I booked a flight and hotel package to New York with a full insurance package and was told it covers any changes and/or cancellation. After realizing I booked my wife's reservation in her married name with her passport still in her maiden name, I called to change. We also wanted to change our outgoing flight to an earlier departure as our daycare situation had become more favorable.

On 11/4 I booked a flight between Columbia, SC to Fayetteville, AR for 11/19. I went in an hour later and clicked Change Flight and booked another flight for the same day. It allowed me to do so and sent me an e-mail confirmation. Today (11/18) and check in e-mail for the flight I changed and the second flight I booked. When I called Orbitz and spoke with several people until I spoke with Monica, a manager. She said there was no record of me changing it and also said the flight I booked originally did not allow me to change it and didn't know how the website let me do it but then stated I would have to pay for both flights.

I booked a night at a B and B in Asheville through Orbitz. It said the owner/manager would contact me. 2 days later No contact made. I called their # and left a message. NO callback. Tried again. No callback. Called Orbitz. They called the "property manager" and received no callback...they said I would get a full refund. 2 weeks later... No refund. Called today. I was on hold for 25 minutes and was disconnected. Called back... I'm an hour and 7 minutes into this call. Not only am I out $170.00+ But I had to make another reservation. ORBITZ should be more attentive to complaints like this! I have 3 more reservations booked through them this upcoming month. I hope it goes better than this fiasco. Still haven't been reimbursed. Very disappointed. ***Stay away from historic home in Asheville!!!!

They did not provide me with an accounting breakdown receipt. I wanted a receipt showing a breakdown of cost for flight, flight cancellation insurance cost, car rental, car rental insurance cost, taxes and fees. In addition to their lack of detail in providing a receipt, they also kept me on hold for over 45 minutes without answering my call. Very poor customer service. Their company is obviously understaffed. I do not recommend. Deal directly with the airline and car rental agency.

We admit to missing the email sent months ago about a flight change. We have to own that, but never did we receive any reminders about the change in flight or receive the usual email reminders that travelers get from airlines or other booking companies about the upcoming flight. I know for a fact that there is the capability for companies to track unopened emails in order to resend, but apparently it is not used by Orbitz.

Orbitz SUCKS, booked flight, hotel & car via Orbitz. Had a four night stay in Flagstaff A.Z @ Quality Inn. Had to leave after 2 days, the room was just dirty. Front desk told me to get refund from Orbitz. Just getting runaround from Orbitz. They said they paid hotel already. Hotel refuses to refund me. Informed manager will be back in 1 week??? What **. Orbitz basically told me I am screwed for the 2 days. Use Hotwire Or Hotels.com. Got really tired talking to third world rep from Orbitz whose English sucked also. 9/9/18.

To summarize: received an acceptable rate for a car rental through Orbitz, to be picked up in Omaha. Once we were in Omaha and went to the Thrifty desk, cost was an additional $90 (??). Once we turned in the vehicle (on a holiday, no desk help), and got home, now Thrifty was nailing us for a "deposit" fee of $250!!! They've gotten the car back!!? Orbitz numbers are all B/S! Thrifty would not provide an answer on the deposit issue!? Orbitz stated rates are pure deception. Refrain from using Orbitz!!!

We booked a package vacation for a family of 3 for Round Trip flight from Sacramento to New York, including rent a car, and paid Insurance in case any unexpected events came up. Decided we wanted to change flight times and were not able to help us without penalties of $200pp so $600 added to our total amount already paid. I was very upset since confirmation Reservation never showed penalty fees.

I booked a flight and car rental through Orbitz in February 2018 for a vacation to Syracuse, New York from DFW, Texas in August 2018. I received my itinerary almost immediately, and made sure to not only print it, but also to copy the email, and also use the Orbitz app on my cell phone. Two days prior to my flight, I did a final check on my traveling plans and discovered that my itinerary, other than the dates, had totally changed and I did not receive any notification of these changes from Orbitz.

On May 29th 2018 I booked two rooms on August 1st for a hotel on the Isle of Skye. On that same day we had to change our itinerary and cancelled the booking. We still got charged for one room on August 2nd. Although the cancellation email stated that rooms have to be cancelled separately this was not clear from the website. Orbitz refused a refund citing the wording of the cancellation note. Very deceptive. We will not be using Orbitz anymore.

Terrible experience with Orbitz and Payless Car Rental. Rented a van for 7 people on 8/4/18 with a confirmation number from both Orbitz and Payless Car Rental, the day I show up to pick up the car 8/19/18 at the airport - No one picked us up as stated on the confirmation. I looked up the contact information for Payless Car Rental from the Orbitz confirmation and their phone # was wrong!!! I had to pay a taxi to take me to the location and I was told that the car was not available!!! The rep kept telling me that Orbitz doesn’t contact them to check inventory and he denied having received the reservation...