Orbitz Reviews

The hotel they showed on their website was not even close to the actual hotel. When I called customer service they told me I was out of luck. Yet Orbitz had said that it was a refundable hotel. Their customer service sucks.

I am not sure what the issues are - but the website is slow and dysfunctional. Every link leads you to an error page. Try purchasing the special deal flights and see how it NEVER works. Make the mistake of trying to reach customer service by having them call you and again - NEVER works. It’s sad - because I really used to like Orbitz a few years ago but it really went downhill with the technology and customer service.

I thought I was getting an amazing deal! When you put in your credit card info it shows you don't have to pay anything. Scratch that, at the end it said total cost = $0! But after you confirm that and it's over, they charge you $200 the next day. I called them to cancel it and they said they would release the payment. That I would just have to call my bank. I called my bank and they told me Orbitz was still holding it, that I needed to call them to release it. So I called Orbitz back and they gave me the same spiel, that they already released it and it should be there, that I need to call my bank to confirm. I did this runaround 3 times.

My family and I needed to rent a car for our vacation in Cancun. We decided to use Budget through Orbitz. Orbitz highly recommended that we purchase their collision coverage so we did. When we arrived at the Budget rental office in Cancun they did not have any information in their system that we had paid for the collision coverage. I showed them confirmation but they did not honor it. We did not have another option but to pay their additional fee for full coverage which cost $230.30. I emailed Orbitz asking for a refund but did not get a response so I called them and was told I would not get a refund. I requested to speak with a supervisor and after emailing the rental receipt and after 1.5 hours of being on the phone with them I was finally told I would get a refund.

On 8/19/17 I bought round trip tickets plenty of weeks in advance to take care of my elderly mother for a week in mid-October. I was contacted a month later on 9/19/17 by Orbitz saying I had been removed from my reserved flight. Orbitz offered me other flights later in the day but those times would not work for me since my mother would have nobody to supervise her if I did not get there when originally planned. So I asked for a refund. Orbitz complied refunding the tickets but not right away the $19.00 flight insurance I had bought. They told me refunding the flight insurance would take several weeks and that I would not see this refund on my next credit card statement but most likely the next statement after.

I will NEVER book on Orbitz again. Orbitz contacted me and said my flight was cancelled and they needed to change it to a 10:55 pm flight which meant we would have missed our connecting flight back to the US leaving Dubai. Our original flight was early evening and a direct flight to Dubai so we had 1 more day at the resort we booked for our honeymoon. The resort is $1,000 a day. The only option for us was an 11am flight which means we needed to take a speedboat at 6am our final day. Over $100 in International phone calls to fix a flight change that was forced on me. 24 hours later and the itinerary was not changed!!! I called back and spent more money to make sure it got changed and the manager then fixed it and offered me a $50 coupon to right the situation after losing over $1,150 total in this trip. They could have given us an upgrade or anything to make it better.

I paid for two nights' hotel in a foreign country. When I got to the hotel they had been out of business for over a month. I got dropped off at the hotel by the airport transportation. I had to find and pay for a cab to help me find a new hotel. When I contacted Orbitz to get a refund they were horrible. I am still out hundreds of dollars and all Orbitz want to do is give me a 25.00 coupon. I will never use them again.

I am very disappointed with Orbitz. After doing business with them for 15 years, I've realized that they are charging more money at check out with the poor excuse that "AIRLINE CHARGE HAS GONE UP" and the rate is $30 - $35 more. Of course they add the "only two seats left" to panic a customer. Such BS. They got me once BUT this time I switched to Priceline and got exact airline, date and times R/T and the price was the ORIGINAL amount that Orbitz WAS charging. Naturally I went with Priceline as it was a total of $68 overall savings. The rate with Priceline remained the same throughout the checkout. AGAIN this is the second time Orbtiz has done this. They can stick their "Orbucks" up their rear.

I have a very bad experience with Orbitz and I will never do business with Orbitz. They overcharged me for car rental and never gave my money back. After admitting the overcharge they told me I have to get my refund from ALAMO car rental. But Alamo said I have to get it from Orbitz. I suggest to book flight, hotel, car through the company directly not through Orbitz. Customer service is very bad. Website is dishonest. It changed the time that I selected to drop the car. As a result I was overcharged. This is stealing. They designed their system that way. Also never get a package of flight and car with Orbitz. They cheat.

As a long time customer of theirs and someone who travels frequently, my recent experience with Orbitz is extremely frustrating and disappointing and I have no plans to ever use them again in the future due to their lack of response. Unless you have $3000 to spare just to be able to get home from a vacation, I suggest you don't either. On Thursday, October 5th, our last night of our vacation in Europe, I went online (as I had done multiple times already just to make sure everything was still okay) to Orbitz website and pulled up our reservation. Everything looked fine, all of our flights were there and on time, and after 2 weeks of travelling, we were ready to head home.

In March, I booked a trip to Austria/Italy through Orbitz. I was flying American Airlines and Air Berlin. In August, Orbitz contacted me letting me know Air Berlin was filing for bankruptcy but that no changes had been made to my flight since other German airlines (Lufthansa was one mentioned) were stepping in and helping Air Berlin when needed. The email from Orbitz stated that if any changes were to be made to my flight, they would contact me. When the day of my trip arrived, I flew from Charlotte to Chicago. When I went to check in at the Air Berlin counter at O'Hare, it was completely deserted. No one was there and I learned my flight from Chicago to Berlin had been cancelled.

Every time we travel I always book with Orbitz but from now on I won’t. We just booked our international flight. The price when I searched online was 601.40$ per person for round trip but they charged 627.60$. I called and talk to the lady and she said maybe the price changed while I was completing my booking. I said, “No the price still 601$” after she was searching online for a while and she said, “Oh yeah it 601$” but she didn’t refund me the difference and they still charged me 627.60$.

I called Orbitz 3 times to make sure my return flight was cancelled. All agents I talked to said it was in the notes. They said they cancelled it. And they didn't cancel it. I spent 6 hours on hold with Orbitz as well to make sure they cancelled it. If you go with them make sure it doesn't need cancelling. Mine was an emergency and they could care less. The airline marked me as a no show. They are frustrating and could care less about the situation. ORBITZ SUCKS!!

If I could give them less than one star I would. Hours upon hours of being put on hold. Lied to. I purchased a 4000 business class ticket that had a connection. When Orbitz booked the connection they put me 1/2 in coach and 1/2 in business. This is NOT what I paid for. They have lied, passed me from operator to operator. Days on end. DO NOT USE THEM. There are many other sites to use. DO NOT USE ORBITZ!!!

I purchased round trip tix through Orbitz for JetBlue for myself and my fiance to travel to BVI. Since Irma devastated the BVI, we decided to stay home. Orbitz gave me a credit voucher for JetBlue in the amount of $2,550.00. It seems as though I can ONLY use this airline credit voucher with Orbitz. Long story short, because this story is VERY LONG, I am on hold now for over 30 minutes during an already 1:30 min phone tag game to get to someone that can get me a new flight using this seemingly magical credit voucher that they can't see to identify, even with my confirmation email. I will NEVER. I repeat NEVER use Orbitz again and will probably not give any other third party company the opportunity to service my travel needs, which is over $100,000/year personal and $250,000 for business. Goodbye Orbitz.

I recently bought 2 tickets for an international flight. I typed both my husband and my names correctly when buying the ticket at Orbitz website. My husband's name is (example) John Brown II, I typed it like that. When I see the itinerary it says John Brownii. I called Orbitz and was constantly put on hold for 3 hours!!! I spoke to a bunch of incompetent people and kept on getting transferred to extension to extension. I was only asking for the "II" to be spaced out from his last name so we would not have any issues with at the airports and no one even the supervisor was able to fix it! Please do not use this company. They are incompetent and just do not care about the customers at all! I will never use this shady company again. I would rather pay a little more money in another flight website than getting screwed up again!

My husband and I booked a package trip from Norfolk to Miami for our anniversary. The hotel was not available due to damage from Hurricane Irma. Every Orbitz Rep we spoke with, including a corporate Rep named Chris ** were very unaccommodating, rude even. Why would someone want fly to a destination without their desired accommodations? While they were willing to refund us our money for the hotel, all they were willing to do was provide travel vouchers up to a year. My husband is in the military and had to request this time off. We don't know what this year could bring and how his schedule might change to know if or when we would be able to reschedule this trip. This is by far the worst experience I have ever had booking a trip. I will never book anything through this site nor would I recommend them to anyone.

August 29, 2017 I purchased the attached tour package from Orbitz from Zurich to Rome for $1,521.64. A few days later, my partner was informed by his employer, Neiman Marcus, that he will be honored in Dallas as outstanding employee in an award ceremony and events that will take place from October 22 to October 24. Since this is an event that is not only a life time achievement but also a ceremony that he is expected to attend, we realized that it will prevent us from being in Rome during our booked Orbitz package.

Up until four years ago I had positive experiences with Orbitz. Recently I booked an international flight with them 2 months in advance. One of the connecting flights was changed by the airline and I needed to go through Orbitz to get it changed. Three separate phone calls and hours of being on hold or promised call backs that never happened and I still don't have the issue corrected. Never again. Extremely poor customer service.

I booked 6 family packages to Cancun on Orbitz. Called in to cancel 1 package for my parent, got refund back for hotel and credits with United Airlines for flights. Later called back to re-book the same vacation for my parent and paid $400 re-booking fees. Got confirmation for hotels, but did not get a confirmation for flights, no records of flights on online account when I logged in. Turned out wrong month was booked, 5/23/17 while my whole group of 22 people are going on 6/23/17. Called Orbitz on 5/24 after receiving an email stating flight canceled, Orbitz said it was my fault and could only give me partial refund of $400 for the fees, so my costs of ~$1150 is gone. I ended up booking new flights with another website for my parent.

I appreciate those of you who will take the time to read this lengthy post. I am currently seeking compensation from Orbitz for an unwarranted change they made to my booking, the night before my scheduled departure from Amsterdam back to my home Melbourne, which resulted in me nearly being stranded first in Amsterdam, then again in Hong Kong; and eventually ended in me needing to purchase a new flight from Hong Kong to Melbourne. I booked a flight with Qatar Airways through Orbitz website, at which point my return leg was Amsterdam - Doha - Melbourne. It was fully paid for and confirmed with an email upon purchase back in February 2017.

I booked a week stay at the Grand Hotel in Panajachel, Guatemala based on the reviews and pictures on Orbitz. The hotel was horrible. Mold everywhere, electric wires taped together, no screens, no A/C, threadbare sheets, and the guaranteed wifi didn't work. It was a booking that required payment in advance - my mistake!!! I lodged numerous complaints with the owner/manager during the first 24 hours and he attempted to move us to another room but it was every bit as bad. I travel for a living (own my own travel company) and I've never stayed in a worse place. I contacted Orbitz to try to get assistance - change the hotel, get a refund so we could move, etc.

I used Orbitz for the first time to book a vacation for my family. I took their recommendation for the "luxury" hotel and accommodations (it was advertised as a suite). The package I bought was for the hotel and airfare. Unfortunately I did not think to ask for the breakdown of cost between the airfare and hotel at the time. Note I was traveling with my spouse and three minor children. When we arrived at the hotel it was, to say the least, horrible. The air conditioning was not working (we were in a very hot climate), there were puddles on the floor from windows leaking, mold on the walls, the kitchen area was grimy and dirty, the rest of the place was not clean and there was an inappropriate, poster sized picture on the wall by the door of a woman pulling her pants down showing her bare bottom. We complained to the hotel manager. He offered us another room but it wasn't any better.

Erroneously purchased Airline tickets and hotel reservations using my nickname. The tickets and reservations were all international and I did not realize I needed to use my full legal name which appears on my passport. Upon realizing this I worked with (by now) dozens of Orbitz representatives to painstakingly change the name on reservations to my legal name. One of the tickets was lost completely due to an alleged policy from one of the partner airlines. Tried to invoke the cancellation policy I PURCHASED WITH MONEY based on the original sales representative's assurance all situations were covered. Turns out I would have to die in a statistically impossible terrorist attack (or just die in general) to even make a qualifying claim. YOU HAVE TO DIE TO GET CANCELLATION INSURANCE HONORED.

I took my son for a weekend trip. I booked a hotel room on Orbitz at the last minute because they were $6 cheaper than the other 3 sites. When I was checking out on the website I remembered verifying the dates. July 31st to Aug 1st. The price was $116 plus tax. Moments later, I received a confirmation for Aug 13th to 14th. I immediately called to correct whatever mistake had been made. I was told there would be a $50 penalty plus the difference in rates for the new date. The rep had obviously been through this before so I asked for a supervisor. I was told that it was impossible for the system to do that and it was my mistake. He contacted the hotel and got permission to waive the $50 fee. So now it was going to be just the rate difference of $40.

So I thought I was being smart and bought the cancellation plan. Wellcthat's a scam. Yes it was my fault I booked my flight for 12:44 am. I thought it was pm. Called to change or cancel and remake since I bought the cancellation plan and guess what. It pretty much only works if you're dying. Would pay $350 on top of the 500 I already paid for the ticket. This also has to do with a medical emergency that I have to be there that morning which I thought I would ask but I made the accident. I filed a claim and will be getting a doctor's note. Don't ever buy cancellation plan unless you think you're gonna die and want your money back after death?

Basically, what happened to me that my nephew booked his ticket to overseas flight having one stop and short layover time. Obviously, these 2 options cost more money which he paid. 2 weeks before his return he wanted to reschedule and leave earlier. When I called the Austrian airline from the USA to reschedule, I found out that they canceled the route from Cairo to Vienna and they were surprised that Orbitz didn't notify us. Called Orbitz a couple weeks after to confirm what I was told because we never received an email to notify us of any update. For almost 3 hours they kept arguing with me to force me to take a 2 stops option without any discounts or partial refund which is not enough to book a return ticket or lastly to book me a new route and I pay the difference.

Made a reservation, paid and booked a week prior to my vacation. I arrived at my destination 6 hours away from home, and could not check in because my reservation was never sent in by Orbitz. The hotel said there was nothing they could do on their end, so I had to call Orbitz customer service. I spoke to 5 PEOPLE, and put on hold each time while they were trying to get a hold of the hotel. Each time I hung up because I was on hold for over 20 minutes. After 2 hours of standing in the hotel lobby, FINALLY, someone called me back, and all they could say was the hotel gave away my room because they were over booked, and that I should call the hotel to make sure my reservation was complete. To accommodate me they were going to put me in a piece of crap hotel 20 minutes away.

They forgot to call and notify that my international flight had a 20 hour preplanned delay. Very negligent people and service is very bad. Customer representative promised me 200$ of travel expenses and later then was bargaining for lower amount, very cheap behavior. I learned my lesson and I'm not going to book any future international trips through Orbitz.

Booked hotel for our vacation and found same hotel and room much cheaper. Sent in required form for price match. They said they couldn't price match because my proof didn't show hotel. Replied it was in the right upper corner of screenshot. Then they said it was the same price as what I paid them. Resent screenshots of documentation. Then they said the cheaper rate doesn't show my two kids. I replied with additional proof that two kids under 17 stay free. Once again they replied with my rate says "Two queen beds" their listing says "two standard queen beds." The price match is an absolute scam. I verified with the hotel if there was any difference with their double queen bed rooms. None. Orbitz still refused to honor their price match. Only option was to refund, pay resort penalties, wait five days to see the reversal of funds in my bank and rebook.

Me and my fiancee book a car on Orbitz. Final price with taxes would be $358. When we arrive to pick up the lady said we supposed to pay $760. But was clear when we booked that we wouldn't have extra fees. We call, send email and till now they didn't return $85 for "insurance" and in the end we pay $620 for another car. We lost money, time and for nothing. I had so many options to rent this car but I chose Orbitz for "trusty". I couldn't be more wrong. We are not from US. We from Europe and they keep sending us automatic emails with phone that doesn't work and so on. Terrible customer service. I'm ready to go forward with this. I know we have a case but I'm hoping for the best with good communication. This is my last chance.

Terrible!!! Accidentally booked the wrong date, asked to move the date (even at a fee) and they did not respond to any of my messages to their support site. They pretty much do NOT have a support site, since your email is ignored. DO not use!

I booked a roundtrip flight with Orbitz.com in June. Upon review to my trip itinerary today (July), I've found that the departure flight was not book by Orbitz but the return flight was booked. Yet, I was charged for the round trip flight. I did not receive any notice of this from Orbitz (email or phone call). Had I not reviewed this information myself, I would not have known of this issue with my departure flight until the day of checking. This is unprofessional, inconvenient & extremely upsetting. Very POOR CUSTOMER SERVICE.

Orbitz is the world's first worst vendor to book our travel reservations. I booked my airline tickets for myself and for my kids from Chicago to Visakhapatnam, India. Orbitz took $4,097 from my credit card and sent me the itinerary, confirmation number which includes seat assignment too. When we reached airport to check in, the particular airlines people said no tickets were booked on our names. We called Orbitz customer service. We spoke to them for 3 hours. They admitted that it is their fault and that they are going to arrange our trip for the next day.

I used to use Orbitz to book my all my business travels. Recently I have made an travel to Geneva returning from Rome. I have made a mistake in the passenger name so I call the next day to ask them to revise it, of course they have to charge me additional fees for that. I was fine with extra fee because I'm responsible for it since I made an error. However, when I left for my business trip I have notice they made an error on my return flight!! They changed my departure location. I have called in orbitz requesting them to make an correct on my flight. They told me it takes them 5 days to check back on the call in order check if they should be responsible for my flight! I am so disappointed, I would never use them to book any of my flights any more. I would suggest my company or any other companies out there to be aware of it. NOT RELIABLE!!!

Please be careful when booking flights with Orbitz. They part with the airline to rip people off. I booked my flight 2 weeks ago with Orbitz and because it was a good deal the flight would only last 8 hours and we wouldn't have to wait in Mexico City that much since my mom is cannot to very much because of her back and I'm traveling with a four year old. I print out my itinerary four days before leaving and find that our flight from Las Vegas to Mexico City is gone. How the heck are we suppose to get to Mexico in the first place! I call them up. Mind you the almost $2000 flight is paid for. At the end they blamed each other. Couldn't get me on a flight. The only one available was the where we have to stay overnight in Mexico City. What I found most amazing is our original canceled flight was still being offered but at a higher price!

BEWARE! I ordered (and paid) for a family vacation package via Orbitz only to show up at the airport and find out that we did not have any flight tickets issued. And after calling Orbitz we were not only informed that we could not get tickets for the scheduled flight, we were also informed that Orbitz would not get us tickets for any other flights. I travel extensively and have never been treated like this before - I understand all the issues that arise when traveling, but to be left at the airport with no support/assistance (I.e. finding another flight) was unacceptable. I travel a lot and know many people who take family vacations...

I am very upset with my experience with Orbitz. I was planning a trip to Texas to see my son graduate from Basic Military Training. We were told to purchase refundable tickets in case the trainee's graduation was postponed for various reasons. When I called Orbitz I asked specifically if my flight tickets would be refundable if my trip to Texas had to be postponed for this reason. She reassured me a number of times that for $44 per ticket, they would be refundable. Then I told her that I possibly may rent a car. After giving me the price of the tickets, she proceeded to give me the price of the car rental.

Never booking through this website anymore. Customer service takes a too long to get to and have to go through an hour long holding for a flight reservation and at last the person made the wrong reservation. Plus, if you ever want to cancel, you will only get 10% of your paid price back. Never again!

Wow, so many issues. Where do I begin. I purchased travel insurance on my flight to Brazil because it clearly stated "Protect your trip now with Orbitz travel insurance. You'll have peace of mind no matter what changes, we've got you covered" (Paraphrase obviously). I went to file a claim today because I had to change my return date because of a family issue, and I learned through the black and white extensive fine print that ONLY CERTAIN SITUATIONS are covered with travel insurance. They wouldn't even refund me the travel insurance premium I paid.

I recently booked (3) tickets for a round trip flight from Houston to Seattle and upon returning from a Princess Cruise to Alaska. I discovered that my return flight to Houston [Alaska Airlines] had been cancelled. I contacted Orbitz and explained the cancellation and was told that there was nothing they could do. This unfortunately, required purchasing (3) more tickets through Orbitz on United Airlines for the return flight to Houston.

I recently obtained an Orbitz Visa card because I travel frequently and have always used Orbitz for bookings. The Orbitz Visa card offered an excellent benefit package. I opened my account with a $2000 credit limit. I booked airfare for $1700 last month and paid off the full amount on 5/27/17 before the due date leaving a $0 balance.

Bought "refundable" tickets on Orbitz. Had to cancel due to medical reasons and Orbitz tells me to work with the airline! They say airline policies differ for refundable and they cannot guarantee full refund. Sounds like false advertising, bait and switch tactics. They don't even acknowledge that they are misleading customers on their site with the "refundable" filter. Worse, their customer service and executive resolutions line will keep you on hold for hours, start from scratch and repeat the same message. Very disappointed. Buyer beware!

I booked a room and there was an issue with a typo in the reservation for dates. The reservation was made for June 12-14 and was supposed to be made for June 13-15. I called Orbitz immediately to have the issue resolved. After 1 hour and 8 minutes and speaking to the supervisor I was told there was nothing Orbitz could do to resolve my issue and move the dates. They tried to tell me that the hotel had to make the change. I called the hotel on the other line and they told me Orbitz had to make the adjustment. This should have been resolved without question.

Please beware. Orbitz customer service has been terrible. I incorrectly spelled my daughter's name on an international ticket and have been trying to make the name correction for the last three months. I called the airline and they told me they could do nothing since I booked it with Orbitz. Orbitz has done nothing to rectify the issue unless I call them. They have told me on numerous occasions that someone will call me back with an update. NO ONE EVER HAS. I have spend endless hours on hold to no avail. My very last encounter with a senior manager named "Jaime" really sealed the deal when rather than being apologetic on the length of time it has taken to rectify the problem, she blamed me for making the error to begin with. I have been using Orbitz for years. I will NEVER use them again. BTW my daughter's name is "Josie". I wrote it as "Jose" by mistake. This is what I have been trying to fix for the last 3 months.

Orbitz and its parent company, Expedia, have one thing in mind: To rob the consumer by creating non-refundable prices. Shame on them and the other travel companies they own. Just use them to get information. Call hotel directly to book because they'll refund you if plans fail. Also, directly booking with airlines gives you double mileage points. Orbitz does not.

Do not use this company but do not waste money on travel insurance... you must have a Dr note to cancel and get refund. It will cost you 250 $ to get Dr note... more than the cost of ticket... but you can pay a 125.00$ change fee for a credit of $ 117.00. Call center is in India... cannot understand them on the phone. Put on hold for 20 minutes. They want you to give up. Do NOT USE Orbitz. There are too many options that are much better. I learned the hard way, cancelled my flight due to family illness and they would not refund my ticket even though I purchased the insurance. I would have to send my ill elderly mother to a Dr to get note before they would which was not possible. It was a holiday weekend. DO Not Purchase travel insurance. It is FRAUD.

Thanks to this horrible company I did not attend my father's funeral. I made my reservation the day before due to this being a last minute flight. I was traveling to Mexico City from Nashville with a connection in Dallas. As I am checking my reservation online I see they canceled my return flight. I am thinking I have 2 days to deal with this before my return date and I will deal with it later. I go to the check in at the Delta desk and they ask me if I am traveling to Dallas. I said I had a connection there but my final destination was Mexico. The person at the check-in station inform me that I did not had any flights schedule to Mexico City.

I had a reservation at the Holiday Inn in downtown Sacramento. Unfortunately the confirmation from Orbitz went into Spam. I found out too late that it had been made for the wrong date. Orbitz called several times and they agreed to refund the cost of the no-show. I thought this was surprising and very gracious so I want to give them credit for that.

I just got off the phone with an Orbitz rep who took a good 20 minutes to cancel my hotel reservation. While waiting for her to do some "quiet work" I read all the terrible reviews on ConsumerAffairs about this company. Although I canceled the room less than 24 hrs from booking (it was 22 hrs exactly). She put me on hold while she "contacted" the hotel for me to get the cancellation fee waived. I asked for an email to confirm that the fee was waived. The email came on my phone while I was on the phone with her. It confirmed that the room was canceled but still said I could be charged a late penalty of $86. I asked why it still said I could be charged. She said it was an automated response from the hotel. We'll see... She did a lot of fast talking... #shady #somethinsfishy

First of all I'd like to open with the fact that I know it is the responsibility of the consumer to research the fine print prior to purchasing anything. However, my dissatisfaction lies in the fact that they have the audacity to name an Insurance Policy on your ticket a "Cancellation Plan". If I die, someone near and dear to me, or I am deathly ill do you think that I am going to think, "Oh I'm sure glad I got the cancellation plan for my airline ticket". NO, NO ONE WOULD THINK THAT!

Found in VERY small writing it was US dollars! Could have saved over $100 by booking on airlines' own website. Orbitz is a sneaky, shady company and don't recommend doing business with them!

I rented a van through AVR Van Rental via Orbitz. I thought because it said "unlimited miles" that means unlimited miles. Actually, it doesn't. When I showed up Wed May 10th 8 a.m. 2017 I was told there was a 400 per day mile limit. Because of this whole bait and switch I paid about 110.00 because of miles, of course adding additional insurance for another day. I have filed a complaint with the BBB of Northern California. I'm currently trying to get my extra money returned.

Absolutely horrible experience with Orbitz. I book a weekend package to Florida. However the representative put in the wrong pick up time for the rental car. The reservation automatically cancelled due to this. I did not know this until was standing at the front desk of the rental car company. Called Orbitz to get this rectified and spoke to a supervisor. She offered a coupon. However the amount of the coupon was so insulting. My family and I was inconvenienced hours at the rental car company which was off site of the airport by the way. I truly could not believe that a supervisor thought a $20 refund for a weekend rental was acceptable. I will never use them again.

I got a cancel ticket twice by Orbitz mistake. I spend 3 hr at the phone to get my problem fix. Finally I was able talk manager Michael **. She said it is nothing she can do. Pay for 3rd time and get my 2 refunds after 5 days. Terrible experience!

I scheduled a round trip flight through Orbitz. Great price/deal. Super happy. Delta confirms my seating assignment 24 hours in advance. I fly to my destination. Three days later, I'm waiting and waiting for my confirmation, and it never comes. I can't remember which airline I am flying home on, because I made the reservation 4 months in advance. There is no online check in. No Confirmation for a return flight. I had to purchase a ticket home at $264, when I already had a flight booked on JetBlue!

I learned of a city error when booking a hotel. I then called Orbitz on the 28th, I was assured it would be canceled and I may get a 30% penalty but they would escalate it to see if I could get a full refund. The 30th I heard nothing so called and learned it was still active and never canceled. The gentleman on the phone again said he was going to escalate it and I would hear something within 48 hours. I did hear from tier 2 support which said they could not waive the penalty, I emailed back and said that was fine.

We have booked a family vacation with Orbitz to Italy. It has been a mess since the beginning. First they had trouble re-booking us from April to June. That took about 20 hours of hold time and repeating our story through tier 1, tier 2, tier 3 and tier 3 leads. Then they re-booked us but not everyone in our party. They re-booked me twice. Thank God that I called the airline to check the status or we would have never found out and we would be short a ticket.

I booked a package trip with Orbitz for a business meeting which included my airfare and rental car. I did this to save money for the company and for convenience. When I went back to my account to print a receipt for the trip for my reimbursement request I found that the receipt does not show the itemized statement, there is just one lump sum listed for the entire trip. The reimbursement policies at the company require you to submit the cost of each item showing the date and cost of travel related to that item similar to policies at most organizations.

I generally don't buy airfare from 3rd-party companies but bought a couple of tickets for my nephew and his fiancé to visit me. AFTER the fact, I noticed that I couldn't select the seat assignments on the Orbitz which indicated that I need to call the airline "to make seat assignments." When I called the airline, to my horror, I found out that there were additional and substantial fees involved. Orbitz HAD NOT DISCLOSED THIS BEFORE I FINALIZED THE PURCHASE ON ITS WEBSITE.

I am disgusted by the service provided by Orbitz Cruises once I canceled my reservation. The customer service reps (I spoke to several) all provided conflicting information about monies that needed to be refunded to me and were quite attitudinal and unprofessional. In addition my credit card was charged without notifying me. The cancellation fee could have just been taken from my deposit. Instead, they charged my bank card for this fee which, as a result threw my bank account into a negative balance and I am beyond pissed off! I will never book thru Orbitz again for any reason. This is exactly why I do not TRUST giving access to my bank account to online businesses.

I fly often and always use the airline site to book with. This time as a convenience I was flying one way with American and home with Delta so used Orbitz. NEVER AGAIN. I paid for my flight; a month later, get a charge from Orbitz for $16. Called them and was told this is the regular charge for using their site, nowhere does it state this when you book. They would do nothing about it.

WOW. So I call to cancel my reservation, less than 24 hours from booking. The lady who answered the phone was very hard to understand (horrible English), said she would have to talk to the "Baldpate Inn" before they could cancel. I was very confused why it was so hard to cancel a room booked less than 24 hours ago. She was talking very fast and I had a hard time understanding her. I said, "This is complete BS. All I'm trying to do is cancel a one night stay." She then said she was feeling threatened by me and said she might end the call?? Umm ok so I said, "I'm sorry. I'm not trying to threaten you or make you uncomfortable in anyway. Please cancel my room." She then said someone would call me back in 24 hours. That didn't happen.

I have been fighting with ORBITZ (not owned but Expedia) for over a month about a DOUBLE charge for the same reservation at Hotel Woodland, Kathmandu. I disputed it with Amex and Orbitz declined the refund. The hotel manager confirmed when I check in that there was an error. Now the hotel manager, Mr. **, again confirmed that the bank refunded the money to Expedia yet they are still claiming they don't know what is happening at Orbitz/Expedia.

Orbitz total travel protection plan is a TOTAL WASTE of money. The insurance company (www.aontripclaim.com) only reimburses money in case of extreme circumstances like immediate family member demise, earthquake or flood evacuation, medical emergency with lot of documentation. In such extremities, God forbid if they should happen, why would anyone worry about petty things like if they reimburse my 200 rescheduling flight fee?? In any general circumstances, however genuine and serious your situation is to interrupt/cancel a flight, they would NOT reimburse and Orbitz does NOT want to take any control over it. Very dissatisfied with Orbitz and how they deviously advertise on their sites about how everything they cover etc. so travelers fall into their trap.

Orbitz has the worst customer service I have come across. The protection plan is a joke however I paid the $200 to change my fees. I get to the airline and am told to call Orbitz and ask them to send the confirmation. After multiple waits and almost two hours on the phone and talking to inept reps I finally got a supervisor who was able to charge my card for a separate ticket just so my mom could make the flight. Horrible. Buy directly from the airline so they can at least help you. I do not recommend. I cannot explain how stressful it was.

Let me start by saying I have NEVER gone out of my way to write a review about a company, as a whole (whether it was a good or bad experience), but thought it was absolutely necessary in this case when concerning Orbitz. We had numerous issues after booking our vacation package to Cabo San Lucas. First, they sent us an email stating that due to a "missed connection" for the flight, they were not able to issue the airline tickets and to call for assistance. The customer representative clearly could not speak English fluently, and did not know, and was in turn not able to explain what a so-called "missed connection" was (it is the time of the layover not matching up with the airline's tickets, which had been explained later on by a supervisor). He also informed us multiple times that he was unable to issue the airline ticket in general (which they were still very much able to do).

I made reservations to fly to two cities on the East Coast from the West Coast. I scoured through over one hundred flights looking for the perfect flight times. I had a very important doctor's appointment on the day I was to travel so I needed to schedule the times to work out perfectly. My appointment was for 11 a.m. so I chose a late flight, 8:30 p.m. which would get me to my first destination at 5 a.m. the next morning. This worked out perfectly because it saved me one night's cost of a rental car and hotel ($175.00). Well, I didn't double check the reservation because I triple checked the final choice I had made.

Orbitz presented $71 for a flight. I entered my credit card information on the same page that presented that amount. I expected to pay that amount since that was the number listed on the payment page. I then clicked booked and $140 dollars was charged to my account. I called Orbitz asking if I booked two flights instead of one. The customer service rep said the price of one flight was $140. How can a company charge the customer a certain price without their consent? I did not consent to paying $140. I agreed to pay $71. Their customer service rep said to fill out Price Guarantee request however it was not granted since I was comparing them to THEMSELVES. I now tell all family and friends to AVOID AVOID AVOID. I have never had issues like this with Priceline or similar websites. Don't waste your time or money with Orbitz!

Orbitz sold me tickets to the bahamas and the flights were cancelled. Orbitz refunded 1/2 of the money and kept the rest. Orbitz alleges that the airlines was to refund the money. American airlines has said that they refunded the money to orbitz to return to me. Obviously orbitz is keeping half of my money or $872.11 and claiming that american is keeping my money.

I recently booked travel for myself and my mother through Orbitz. We booked an all inclusive resort and flight, but within 24 hrs I was notified by Orbitz that the airline would not confirm the booking or issue the tickets. Now my mother was weary of flying to begin with, decided this was a sign not to go. After reading reviews I was very worried about canceling the trip and if I would be refunded. When I called to cancel the trip, Orbitz handled everything wonderfully and I was fully refunded within the next 72 hours. If I can convince mom to try flying again, I will definitely book through Orbitz again.

The travel protection plan is a waste of money! I knew there was a possibility I would not be able to fly due to other conflicts. When I booked the flight it said "free cancellation" and buying the protection plan it was easy to cancel and get your money back. But no, I went to cancel my flight and they told me I needed to check my protection plan and the ways to cancel. The only way you could cancel was to be sick with doctor's note and ability to get into medical insurance information, have a death in the family with a death certificate, be in an accident and have a police report, go to court and have a summons, and all these nonsense reasons. The reason why I bought it was for the Free Cancellation. When I called Orbitz they told me I could cancel my flight and pay another $200 to have points saved to my next flight, or I could just lose the money. Overall I will NEVER book Orbitz again, it was a ridiculous process to lose about $400.

I booked a hotel room through Orbitz that stated "Free Cancellation" and "Reserve Now, Pay Later". Neither was true. I carefully read through the confirmation email which informed me that the room was non-cancellable and non-refundable ($660.00). It took an hour on the phone with Orbitz - their employees (who don't speak English very well) refused to look at their own website. The first one hung up on me. I finally spoke to a supervisor who looked at it and said she would contact the hotel and see if it would consent to allow me to cancel and get a refund. Thankfully, the hotel consented. Meanwhile, in regard to why my card was charged ("Reserve Now, Pay Later"), Orbitz simply stated that they had to "study" the matter. Now it will take a week or so to get a refund. The listing was purposefully deceptive. I'm still hot about having been deceived and lied to by Orbitz.

My husband, our four month daughter and myself were planning a trip to Europe for June and we didn't know our baby needed a ticket so we only had our 2 tickets. When we found out we needed a ticket for our baby I called Orbitz and they refused to add on our baby. They said since it was 3 airlines they couldn't just add on our baby. And they wanted almost 900 dollars to make changes to add our baby on (which normally should be free for babies under 2) or just taxes on the ticket. Or we had to cancel our flight which cost us 500 even though we had insurance but they tried telling us it wouldn't cover for adding a passenger.

As I write this review I have been on hold with Orbitz for 1 hr and 56 min. I have been transferred 4 times just to cancel an air reservation. This is ridiculous! Who takes this long to cancel a simple reservation??? Will NEVER use this company again.

Be very careful using Orbitz. I booked my son and my mom a multi city round trip for April 2017. I included cancellation insurance and quickly realized that we booked our trips through Easter Sunday. I called Orbitz back the next day and they told me that I could cancel so they hit the cancel button! They told me to call American Airlines to re-book within 12 mos. I called American to re-book and they said to call Orbitz. Orbitz again sent me to American. The only thing I found out which Orbitz did not tell me is that American charges $200 per person to re-book, not that that helps me much because neither one of them will re-book. I have called each company several times and I am still out $1307.80 now with no tickets at all! I did call in a credit card dispute so hopefully I can get my money back that way. I have booked several trips with Orbitz in the past, never again!

I booked a flight from Buffalo, NY to Ketchikan, Ak. We missed our flight from Ketchikan to Seattle, as the flight showed a 2 hour delay (which we, being unseasoned travelers, thought meant 2 hours). When we returned to the airport, the gate was closed and we were unable to get on the plane. Alaskan Airlines told us to contact American Airlines (it was an American airlines flight operated by Alaskan Airlines) and American said we had to go through Orbitz since it was "ticket stock." The first time we called Orbitz, we got hung up on after about 15 minutes on hold. We then spent the next 2 hours on the phone trying to get help getting a flight home.

Orbitz charged my credit card for a reservation that was never completed, I have no confirmation number or itinerary and Orbit is avoiding me to prevent reimbursement. While trying to book a flight and hotel to Maui Hawaii, an Orbitz sales rep charged my credit card several times while the charges were pending and exceeded my credit limit. All charges were declined due to insufficient funds and all reservations were cancelled, but not before American Airlines and Virgin Americas charges came through my account. I did not receive any confirmation or reservation numbers or an itinerary. They received my payment but I have no flight to or from Hawaii.

Orbitz offers insurance on flights, knowing people are assuming that means if they need to cancel they can get a refund. And then when you call to use your insurance they refer you to insurance company which requires you to submit a proof of medical emergency. NO ONE can predict medical emergency, therefore NO ONE would purchase this insurance if they knew all the details. This kind of deception is highly unethical, and Orbitz knows exactly how they are deceiving their customers. I will never use Orbitz again.

I made a mistake by checking that I wanted travel insurance when I booked my travel online. So immediately after booking I called customer service to delete/cancel that portion of my reservation but they said their system was down and I should call back in 4 hours. So I called back in 4 hours and they told me the same thing... but that would've been like 2 am, so I didn't call back until a few days later. But then their service message said due to the storm in the NE that I should call back another day unless it related to travel related to that day or the next. So I called back a fourth time in a different day and I was on hold for over 20 minutes.

I will NEVER use this outfit again. I made a reservation with a hotel through Orbitz and had to change the reservation. Not only did the person get the dates wrong, but I was charged the full price for the change of reservation. I complained and kept getting, "We are sorry" e-mail, but no action or help at all! I did contact the hotel and they actually helped me. Thank you Orchards Inn of Sedona! You are wonderful. Orbitz is an awful company, and their customer service is extremely poor. Avoid them at all costs.

I have been a customer of Orbitz for quite some time and always found them to be reliable. Recently I purchased cancellation insurance on a flight that needed to be cancelled due to a family emergency. Orbitz staff was rude, double talking and not a bit willing to help. They actually issue refunds, then when you try to rebook, charge outrageous booking fees which cost more than money refunded. I will never book flights through Orbitz again.

On May 23, 2016 we booked the flights for 50th wedding anniversary to Hawaii starting on Feb. 9th, 2017. We were told to book early because it was during prime time for Hawaii and we were using Frequent Flyer Miles. We received our itinerary on May 23, 2016 at 12:56pm from Orbitz. We checked it for accuracy and connection times and everything was OK. We did not receive any correspondence from Orbitz or The Rewards Center telling us there were any changes to our flights so we assumed all flights were scheduled as planned.

We booked a hotel with Orbitz and one of the kids was sick so we pushed back our reservation by two days. They apparently didn't inform the hotel so when we showed up after a 7-hour drive our room had been canceled since we didn't show up on the original day. They originally were going to refund us and give us an hundred dollar credit even though our other house was going to be over 200 dollars more. We finally got a house after 2 hours and a huge hassle that is not on the water and doesn't have a pool. Will not be using Orbitz again.

Beware of false claim that the price went up. After buying my two tickets through Orbitz I realized I didn't enter the exact name as it appears on my friend's ID which is strict with Delta. Orbitz customer service said they couldn't change it without canceling and starting over so I asked her to do that for me. It had only been about 15 min. so well within no cancellation fee. Then she tried to swindle me out of $50. more telling me the price had just gone up. I challenged her as I had been looking at that flight for several hrs unchanged. I asked if she was charging me an assistance booking fee and she said no. Not believing the price had gone up I asked her just to cancel everything. I went back into Orbitz online and found the exact same flight I wanted for the original guaranteed price. I consider this a dark policy with Orbitz and caution everyone on this subject.

Don't use Orbitz. I have been using Orbitz for years now and the customer service has always been challenging. I booked a hotel for $109 for three nights. Orbitz charged me $ 170 and when I got the bank statement and called them, they would not change it. The room did not come with a kitchen and when I told them that they did not care. Always check the hotel prices before booking on Orbitz because they are sometimes a lot cheaper. I'm sticking with Priceline at least they try to resolve issues with you.

I used to be a fan of Orbitz. I felt their prices were competitive and the saving could easily be seen. Plus ease of use. But after years of satisfied service, I will no longer use them for discounts on flights and hotels. I purchased a flight (JetBlue) through their website and the INSURANCE. I, unfortunately had to cancel my trip. I called the customer service line, which is lacking in training, after 2 phone calls (I was hung up on the first time) and speaking with 3 different "customer service" representatives, and 45 minutes later, I was told that I could not cancel my flight for refund and that the insurance I purchased was only good for death or hospitalization! Their policy for insurance protection plans is misleading at the very least.

I have been using Orbitz for 15 years and have made several reservations on this site. Today, I made a hotel reservation (Itinerary # **) where I put the wrong date by mistake. I realized this and called back within 5 minutes. First, I got transferred around for 15 minutes. Then, I had to speak with a "supervisor" (Jade) who told me she was going to call me back shortly. This never happened and then I called back again. This time I was kept on hold for 56 minutes. I dialed again and got in touch with Kim (another supervisor!) and he told me that they cannot make the change due to the reservation policy. I don't think I have ever had any company not able to understand an error and make changes that are reported within 5 minutes. Never ever use this service again!!!

In 2016, I booked a domestic flight through Orbitz totaling $402.20. I had to cancel my flight and received a credit voucher for $252.60 that had to be used by April 28, 2017 with one leg of the trip being with Delta. It was only worth a little more than half of my original ticket, but I was grateful to receive something back. On February 5th, I found a $205 domestic flight to which I wanted to apply the credit. The credit was not automatically on my account, so I had to call. When I called, they informed me I would be charged a $200 rebooking fee... meaning that my credit voucher was really only worth $52.60. I find it unacceptable that I had to pay a $200 fee to use my $252.60 credit voucher. Although this situation was not covered under Orbitz travel insurance, I had purchased it for $29.00. I will not be using Orbitz again.

Tried to book a roundtrip flight, but Orbitz denied my purchase every time. Checked my bank account and there are 3 separate pending charges for over $350 each, plus one charge for $25 for the flight assurance I elected to have. I waited a little bit for a confirmation email, or anything really, but nothing came. Then I tried to call customer service. There is no easy way to talk to a real person, and the first time I managed to get connected to someone, they hung up on me. I know I was connected because I could hear voices in the background.

Last year I was attempting to purchase a flight on Orbitz website when the page timed out and I was asked to select another flight. I did and disputed the initial flight charge with my credit card company (Chase) which won the dispute with Orbitz. Orbitz then came after me and sent the amount of the ticket $282.20 to a collections agency without notifying me and have told me I need to work with the collections agency regarding this matter.

We booked Orbitz to DC. We arrive at hotel after traveling all day at 12:30 AM (two females keep in mind). Orbitz did not send our reservation/itinerary to hotel, customer service was closed, hotel felt so bad for us they let us stay. We spent 1.5 hours on phone the next day with Orbitz who lied saying they were on the phone with the hotel when we were up there at the front desk, overcharged us, would not refund us anything, did not seem to care, and refused to pay ANYTHING or admit they messed up. We never found out the problem or why they did not send our reservation. If the hotel had not had an extra room for us it would have been nowhere to go.

I booked a cruise for two for Feb. 2017 via Orbitz Cruises. They booked my airfare out of EWR TO FLL and the return as well... I booked at the end of September. Nov 26 was the cut-off for cancellation with zero fees. Our plans changed and therefore had to cancel... I called the "cruise specialist" Maria **, who I had been dealing with throughout this whole booking, which was several hours. She was wonderful. She canceled and sent me a confirmation. Told me it would take 4 weeks to get my $490 deposit refunded. She then told me I had to pay $100 cancellation fee, which I knew nothing about prior. She told me it was Orbitz's policy. I guess I had no choice. That was Nov 11th.

I have used Orbitz for many years as my go to booking site. I booked a flight and hotel package to Frankfurt and noticed the next day, on Orbitz, that it was almost $400 cheaper. I submitted a price adjustment claim and was informed I had not supplied enough information to verify my claim. I submitted a second claim with more information and a comment on how disappointing it is that they could not verify information from their site. Again my claim was denied so I sent an email to customer service and received no reply. As others have stated, if you do not require any level of customer support Orbitz is the travel site for you.

So earlier today I was attempting to book 5 plane tickets together for a total of 1826.65. For some reason it said my card declined BUT the money was taken out immediately by Orbitz. I got on no tickets, no email, no nothing. Mind you I've been using Orbitz for 10 years now and never experienced this. So I called Orbitz to be given the runaround, saying they see nothing on their end. Kept asking me for confirmation number when there wasn't one.

Booked a flight and hotel package on orbitz.com for $574.71. Then noticed my credit card was declining and charged twice for $334.28 from Travelocity, $345.78 Expedia and Orbitz charge of $380.82. All I did was browse like everyone else does when they are looking for travel. I called all 3 companies and all I got is someone in another country who knows nothing but one did tell me this happens often and I need to call my CC company. He also told me they are all the same company. Well this has caused for $2,000 in fees and declines and TIME wasted only by getting the runaround. SHUT THEM DOWN!

Worst customer service ever. Would not refer to any site to be used. Would not help any customer even on a family death situation. Not asking for refund just asking for date to be postponed for the same airlines and paying the difference in fare. And still wanted to charge me additional $200 dollars per ticket to make change. When I had paid $97 dollars for two plain tickets. Unacceptable. Worst company ever to work with and give customer in cases of emergency the relieve. Other than keep charging.

I booked an expensive international flight. When completing the booking, I got the message that the booking did not go through and I should try again. I did, and it was declined again. I checked my credit card account and saw that I was charged TWICE for the flight. However, I never got a confirmation from Orbitz. I have maxed out my credit card, and Orbitz has still not refunded me. They argue that they cannot find my itinerary number or flight confirmation, which I never got, but they still charged my credit card. It's been several days now and I can still not use my credit card because of these erroneous charges. Orbitz claims "unusual high volume" of customer messages. I researched and saw that this has happened to other customers as well. Clearly, Orbitz has an issue at their end. People need to know this and stay away from Orbitz until they can clear up their problems.

Orbitz provides no value. I'm not going to waste too much time on this, but in short, Orbitz provides no customer service and no value over booking directly with the provider. Their "customer service" is outsourced internationally and the first three layers (at least) are not empowered to solve problems or do anything more than you yourself could do on the provider's website. Getting to someone who can fix any issues proved too time-consuming for me to do (3+ hours in case 1, 1.5 hours in case 2), and as noted in other comments, involved extended periods of hold and being disconnected multiple times. On the plus side, they have good hold music.

Wasn't notified about delayed flight nor missed connection. Contacted them through their website and was told they always send notifications regarding delayed flights, and to check my spam box. I'd already searched "Orbitz" in all email boxes and the last email received was the confirmation in October. My flights were in Dec. 2016 and Jan. 2017. I asked that they apologize or forward what they were sure they had sent. They then replied that the airline notified me, which it didn't. I won't use a business that refuses to admit that they made an error.

Orbitz has an easy-to-use platform for booking trips. Whether it's a flight, hotel, car or a combination of those things, they make it easy to compare prices, make changes and view options with a user-friendly website.

I booked a vacation for two with Orbitz to the Dominican for one week and paid US $3,200. My girlfriend and I broke up, and I decided to cancel the trip. Well, they could only refund my hotel and give me a voucher for the air fare under my name. I said, "What about my girlfriend's air fare?" "Oh sorry, only she can get the credit voucher and we can't refund you the money." I told them that I paid for the airfare and not her so it was my money they were keeping. Now I am out US $900. Talk about a scam! Will never use Orbitz again! Stay away from this company. They are ripoff artists and will steal from you. Their insurance isn't worth the paper it is written on as they don't honor it.

Purchased one night accommodation at a hotel in called Clarion Suites Gateway, Melbourne for the 5th Nov 2016 through a website called trivago.com.au (as I have done many times before). Received an email confirmation from Orbitz confirming the price for the room being $436.72, along with any additional room charges that may occur, all presented in AUD. Small disclaimer at the bottom that "Unless specified otherwise, rates are quoted in US dollars".

I was simply trying to book a hotel room for the same day. When I received the text for confirmation and realized that it had booked me for a date 3 weeks away I immediately called Orbitz to see about correcting the problem. The Orbitz operator checked with the motel and said they could not cancel the booking (I had not paid the additional money for free cancellation because I didn't see the need-I was booking for the same day) but that they could offer me an upgraded room (one bed instead of two) for the difference in the upgrade price. He immediately asked if I would agree to this. I responded by stating that I needed to know what type of room was "upgraded" and what the difference in price was.

I just wish I had visited this page before I decided to book my ticket. I am extremely dissatisfied that I didn't even want to give then a star. Normally I am not the type of person that would take the time to write any reviews but I just wanted share comment in a nutshell here so that whoever is reading this will not become a victim of what I had to go through.

I am a seasoned traveler and booking online. Despite that found with Orbitz you should not expect support after the booking; none unless you have endless hours to spend being transferred and providing info to only never get resolved.

I had to change the return leg of a flight to the following day, travelling from Perth (Western Australia) to Sydney. The change fee Orbitz charge is $68. They also charge the difference in flight costs, which is OK. However, the total cost of changing the flight (change fee + difference) was higher than the cost of booking the exact same flight anew through Orbitz. This was a blatant rip-off. The so-called "customer support" person I spoke to was really bad. I ended up booking the flight through another airline, and lost the amount I had paid for the canceled leg of the flight.

The thing about dealing with Orbitz is that things don't always go smoothly. Sometimes it may not be the fault of Orbitz, but when it happens, they are not just useless. They are dysfunctional as a matter of standard operating procedure. Once your reservation has problems, they will not provide the resources to take care of you. Dealing directly with the service provider is the way to go. Companies like Orbitz make their money with algorithms, not customer service. So, buyer beware.

I purchased travel insurance through Orbitz. As it turned out, my mother (who I was going to visit) passed away. Well as it turns out the insurance only covers the booking fees - it took 3 hours on the phone with 3 different agents to find this out. THE INSURANCE OFFERING WAS INCREDIBLY MISLEADING ON THE ORBITZ SITE!!! (I hope everybody reading this is understanding this). At the end of this experience I paid $86 to cover just the re-booking fees. I did get airline credits from 2 different airlines that expire in 1 year (and I will never use anyway). Shame on ORBITZ for being complicit with such a misleading sham.

I had booked a roundtrip flight from South America to the US using Orbitz. Four different flights on two different airlines were involved. One airline canceled one flight. It took almost 10 hours on the phone (time stamped conversations with Skype) and many e-mails to resolve the matter with Orbitz staff who all speak and write English as a second language. Email responses are all cut-and-paste. In one they acknowledged that they didn't have enough staff to resolve complaints by e-mail. In another they forgot to make even cursory revisions to the text and the previous complainant was identified in the salutation.

I tried to book an international flight for ~1100. When I tried to check out, my card got declined. After the 5th try, I was able to book my flight. Upon confirmation, it showed that my card was charged ~2500 instead. I called immediately stating the fact the amount it showed was ~1100 which they confirmed. However they claimed that the price changed while I am processing my check out. However my page did not show the change until I check out. They were in NO desire to help at this time except to apologize and try to call me a liar. I have been on the phone with them for >2 hours now without any HELP whatsoever. I have used Orbitz for many years and never had to deal with customer service before. However this is unacceptable. IT'S STEALING!!!

Well, seems like many have the issue I had. I purchased insurance when I booked my flight and hotel package, in the event of cancellation. I had to cancel and all Orbitz will tell me is that I can schedule another trip within a year, which is the same thing Delta offered without any insurance purchased and their vacation waiver terms do not specify this policy at all, they actually imply a refund for cancellation. So all they do is make some money off their customers for no insurance offered at all. Keep away if possible.

I'll open by admitting that I made a mistake. I accidentally booked a flight to NYC in the PM when it was supposed to be the morning flight. Luckily, I purchased insurance in case I needed to make any changes. I called Orbitz, rescheduled a completely new flight to and from, and was told I had a credit on a future flight totaling about $547. This is where it turns rotten... I was told there would be a penalty fee. I had to use my credit before a year from the date I originally purchased the tickets (6 months left). AND I had FOUR days (Dec. 3rd.) to reschedule or lose the total credit. I called Dec. 2nd with plans... I'll use my credit to take my Wife to Vegas for a Birthday weekend. On the Orbitz site, I found the the right dates, the right flight, hotel and car. I was told to call customer support when I made my decision...

I purchased a flight+hotel+rental car deal from Orbitz. After I paid for it, I purchased an additional car rental then canceled it after few minutes by calling Orbitz customer service line. Then I noticed in the email received from Orbitz that the rental car wasn't included as it was in the deal. I called customer service. First Rep. hanged off the phone on me. Second one and his supervisor were friendly, but didn't solve the problem although I sent the supervisor a screenshot of the deal, and the deal was available while I was talking to her. Then I asked her to transfer me to the manager.

Worst customer service ever!! I have had to call Orbitz 10 times and issue is still not resolved and flight is in 2 days. All of these calls have been over an hour long including a 5 hour long call. I needed to change my name on the flight ticket to my maiden name to match my passport. After all the calls and different answers from different supervisors they said they were not able to change it. So I traveled 6 hours away to get a same day passport made under my married name. After this exhausting day I called them to tell them I got my passport changed just to make sure they didn't end up changing it to my maiden. Guess what, 2 days later I check Delta because of course I don't trust Orbitz and of course they changed my name to my maiden!

If I could give negative stars to them I would. Pretty much the same story as everyone else. I booked a vacation package with some co-workers to attend another co-worker's wedding. We purchased the insurance. SCAM alert!!! Ultimately the wedding was called off. The flights were non-refundable, non-transferable so we each lost over $1250. We were refunded the $155 each for the 4 days hotel. Despite the insurance saying "you or your group can cancel 1 time for any reason" they fine print you into a BS medical reason and steal your money. Never EVER pay for this insurance. Also stay far far away from ORBITZ. Book directly with the airlines if possible, many offer packages. I wish there was more I could do to prevent people from getting scammed by ORBITZ. Don't be fooled, they trade the phone around when you ask for a supervisor. Total garbage.

Thankfully my hotel accidentally charged me for my room in addition to Orbitz's charges... That's how I found out that Orbitz had overcharged me by $47. When I called to complain, I was informed there is no low price guarantee and since I agreed to pay the amount they originally charged, there was nothing they could do. Orbucks are a joke unless you use enough to get your room free. They make sure to absorb them in the price of the room. The hotel had no knowledge of my Orbucks and they still charged me less than Orbitz did.

I bought tickets to Barcelona and exactly one month later, I find the airfare has gone down 954.00. I call them for the credit and they keep me going for two weeks before telling me that I had only 2 days to ask for the credit. The flights went down in price a EXACTLY A MONTH LATER to the date. Called Delta and Delta said if they had put the amount I paid for the tickets in the system they might have been able to help me. Needless to say I am so upset at the RIP OFF effect I've received from ORBITZ. I really think we should start a class action suit against them.

The times for my round-trip flight to Savannah for Christmas were changed. I canceled the flight figuring I paid for flight/trip protection so I would get a refund, only to find out after canceling I was not eligible for a refund as I didn't fall under the proper circumstances for cancellation! I feel ripped off! I work hard for a living and feel robbed!

Orbitz shows all flight in US funds which they don't say until you are ready to purchase the flight and it's so small it easy to overlook. They also say taxes and fees are included but they aren't. You do get charged extra for taxes and fees. Tried to call them and resolve the discrepancy but they had no interest in helping and would not help out at all. I will be disputing with my credit card company. Do yourself a favour and book with someone else. I don't recommend this company and I would never use them again.

Booked a ticket with this company and it clearly said we are allowed to cancel within 24 hours but when I had to cancel these scammers decide there is no cancellation. Oh I also purchased the trip cancellation insurance, "sorry this is only for medical emergencies." This company is seriously scamming people. I will never use this service again and I highly recommend no one else does.

I booked a flight. It showed it was 780 dollars and that I had 8 min to book. I booked within the 8 min and when I noticed the charge it had gone up 200 dollars for a total of 980. I called and customer service told me they can't hold fares on flights and couldn't get a refund. Wouldn't recommend using them, horrible customer service.

Dec26th for myself, my wife and my 2 kids to go from NJ to Orlando. I have had prior experiences with Orbitz and they all were great. Good deals exceptional prices, so how was I to know the mess they were going to make with my bank account? I went online, picked out all the details on my travel and when I went to pay it said they are currently experiencing issues with their website and flight could not be booked at this time, to try again later or in a few moments. I then received an email from Spirit saying my flight has been cancelled, total paid 708.86, refund amount zero.

Stay away! The worst experience ever. They promised me a credit after canceling a flight but they would only honor it if I paid an addition $270.00. Spoke to 7 different agents only to find out none of them understood English! Spoke to 6 supervisors and 1 manager which all promised to help. None of them helped me. I lost my credit of $1,156.00. I'm now reporting this to the BBB.

Booked a hotel room at 10:00 PM on Monday for the following day-- nothing on the hotel info page said anything about a cancellation fee. AFTER I booked the room, the confirmation page stated that cancellation or changes after 5:00 PM the day before the check-in day (I was already 5 hours past that) would incur a charge for the first night's stay. When I called the hotel, they said I had to call Orbitz. When I called Orbitz, "no one was available to take my call." AGHHHH! When I finally got in touch with customer service, of course they couldn't refund my money or do ANYTHING FOR ME. Never, ever EVER will I use Orbitz again.

I booked a vacation on Orbitz. When I booked I added the promo code and the website kept switching the hotels on me (crummy website). Finally got it right and during booking it changed again. When I called them they would not give me the vacation package special and had to book both separately which cost me an extra $1000. Stay away from Orbitz. When I called the help phone number the people on the phone were worthless and could care less. Avoid them and now Expedia since they are the same company.

I have a credit from a flight I previously cancelled and Orbitz has made it virtually impossible to use the credit. I have called several times and they claim they don't know if the credit can be used even though I have an email confirmation from them stating the amount and expiration date for this credit. I truly believe they are dragging their feet on it to avoid honoring the credit before it expires. When you call, they will tell you they will call you back in 24-48 hours. It has been a week and I still haven't received an answer despite calling them back multiple times. Bottom line: don't use Orbitz. They have very bad (borderline illegal) business practices. Don't get your money taken from you.

My experience of booking a flight with Orbitz was very negative due to the deceitful and misleading business practice conducted by Orbitz. When I already started booking the ticket through Orbitz, the price was about 10% lower. However, without ANY notification about the price change, Orbitz wrote off higher amount about which I found out only after my credit card write off. So be careful if you decide to book with Orbitz. The price during the booking process may differ substantially from the sum wrote off of your credit card (and not in your favor). I believe such practice is unfair because Orbitz should honor the initial price once the booking is started or, at least, notify the customer BEFORE the write off that the price has changed during the booking process.

I booked a round trip on Orbitz. The outgoing flight on Spirit and incoming on Frontier. I received an email confirmation for only the outgoing. I immediately called Orbitz and they said there is no record of the outgoing flight. They said call Spirit to get a refund. I did and rebooked directly with Spirit for a round trip flight. Then a few days later, my account shows a charge from Frontier. Orbitz still claims they have no evidence of a flight with them and when you call Orbitz they say call Frontier. You call Frontier and they say call Orbitz. Everyone passes the buck. After several wasted calls and hours of my life I can never get back, I now am filing a fraudulent charge on my account. The kicker is I got charged a service fee from Orbitz as well. A fee for what, making my life difficult and taking my money without providing a service. Thanks Orbitz and never again. At least Spirit came through, I can at least get back home.

I booked a flight on 10/10/16 using a travel credit for a flight I had booked last year. A double booking occurred when I could not verify my trip plan so I called the airline directly. The credit was the airfare but required a $200.00 rebooking charge. It took me some hours to arrange a nonstop flight to NY. I waited for the confirmation, it never came so I spent another hour trying to locate the flight plan, used customer assistance. They wrote that they were unable to find the booking, another hour on the phone and finally the agent decided to book a new flight, only to discover there was once again a double booking!! I found the experience tiring, frustrating, and expensive! No apologies received.

I booked and paid a ticket for 3800 Euros. I received an email to say the booking was not confirmed by the supplier. The account was charged anyway and no confirmation of booking was sent. When I canceled, it took over 5 hours of waiting time over 5 phone calls, a full refund was denied although the booking wasn't confirmed.

I am writing to complain about services provided by Orbitz. I booked a round-trip ticket to China on September 28, 2016 for a price of $1048.66 and received a confirmation (Itin: ** - Case ID: ** Booking Ref: **) in my email on September 28, 2016, saying that my reservation "is booked and confirmed. There is no need to call us to reconfirm this reservation." On September 29, 2016, Orbitz informed me via email that the airline has not acknowledged the flight. When I called the customer service I was told that I should not be worried and a new ticket confirmation would be sent to me shortly, which Orbitz did. The email indicated, again, that "the ticket is booked and confirmed. There is no need to call us to reconfirm this reservation."

I recently traveled to Montreal, booking the airline portion through Orbitz this past summer. My return flight was Montreal - Toronto - San Diego. When I checked in for my return I noticed I didn't receive a boarding pass from Toronto - San Diego and my luggage was checked only to Toronto. To make a long story short Air Canada had a schedule change of which they notified Orbitz on July 7th that the leg from Toronto to San Diego was discontinued the day I was flying. After spending over an hr on the phone (received my phone bill today for that $65 charge) they offered absolutely no compensation - for the airline change fee, a hotel in Toronto (next to impossible to find a reasonable hotel in that town during the World Cup of hockey), extra meals or taxi fares.

How does BBB give Orbitz a 4 star rating with 1 positive review, and 112 negative reviews? I booked a flight via Orbitz. I never made it to my destination. AA provided Orbitz with a refund on my behalf. Orbitz never passed the refund forward. Orbitz states they provided a refund, but myself and my bank tell a different story. After a year of fighting, Orbitz still cannot provide a banking reference number, the reference number they provide is not a banking reference number, my bank has written a dozen letters, stating they never accepted a refund from Orbitz, and the reference number they are providing is not a banking reference number. As of today Orbitz now says they refunded me twice, but cannot provide a reference number for either refund.

I don't know where to start. I booked a flight from Tennessee to China. First of all, I pulled up the flight and hotel that I wanted, then I found a better price at Travelocity, so while I was looking a both prices, I called Orbitz on the phone, I ask them if they price matched their competition? The lady at Orbitz said "Yes, we do". I told her that Travelocity was $54 cheaper than her price and would she go ahead and price match that. She pulled it up on her computer and looked at it, while I was looking at it. She said "I see that, but I cannot price match it now, you have to go ahead and book thru Orbitz, then fill out a price guarantee claim and I guarantee you that Orbitz will refund the difference."

It was my first time to use Orbitz and so frustrated with their service. I booked a flight from Toronto to DFW, got an email the next day that my flight was cancelled. The agent advise me to make another booking since the booking was cancelled. I got a confirmation from Orbitz that the second booking I made was confirmed. I contacted the customer service after I found out that I was charged twice for the booking fee and also found out that my second booking was cancelled without any advice from their end. I was totally shocked and frustrated because all the while I thought I have a confirmed flight ticket. Took me 2 hours to talk to their customer service just to get my refund for the booking fee and I need to call my bank regarding the booking that was charged to my account. I have to look for another airline for my cancelled IT. It's my first time to use ORBITZ and don't think I would want to use it again!!!

I booked a flight and hotel through Orbitz in March for a June trip to West Knoxsville,TN. After paying about $900 including insurance it became a nightmare. Within two weeks I got a email saying my return flight was changed for later in the day. I accepted it, no big deal. Then the following week I get an email saying my departure flight was changed for later due to some problem with the flight via American Airlines. I didn't want to pay for a hotel I wouldn't be in for most of the day so I called Orbitz. Two hours on the line and I had to get a new flight which included a one stop but I would get in around 2 pm. Then something came up at work and I had to postponed the trip for one month. Two more hours being transferred around to find out my insurance only covers if I am dead or kidnapped.

After booking a room with Orbitz for the last 7 year for a popular SF event, I learned that others in the same motel got their rooms cheaper with other sites. I looked and yes, the very same room we had with hotels.com was 900.00 for three nights while we paid 1600.00 through Orbitz. Even Orbitz had a lower price for the same nights than what I was guaranteed. The hotel referred us to Orbitz, and we filled out the guarantee in hopes we'd be met at least halfway. I get policy. Among several emails, I was just repeated policy and treated as a number, not a customer that has done business with them for seven years.

I booked a rental Car for Los Cabos, Mexico in August Itin# ** via website, Orbitz offered an insurance and I took it. When I was at Los Cabos to pick up the car Hertz told me that insurance was not valid in Mexico, I called Orbitz customer service and required to refund to send copy of several documents via Regular mail or via FAX!!! I request an e-mail and they told me they don't have one for this process, just old fashion... I mean... I booked on a website!!! Orbitz is negligent to refund and they expect to steal my money!

I was reserving a room for my mother and grandmother to get away from an upcoming hurricane. I made a reservation for a certain date and the Orbitz website switched the dates on me to the following week! I called Orbitz and was transferred 4 times between the hotel and back to Orbitz. Orbitz said they would not refund me since my reservation was a nonrefundable one. Even if it was a mistake made one minute prior. NOT MY FAULT! They could not help me and now I am out $300 and two elderly ladies are stuck in SC because I am out of money to pay for another room!! They could not make an exception? How can they prove it was not a computer glitch on their end? The system was absolutely jammed due to people trying to get rooms! I have been an Orbitz member for years and no more. I will NEVER use them again. Horrible customer service and horrible policies.

MOTEL 6 #4924 258 Harry Ln Blvd, Knoxville, TN 37923 (865) 690 - I can not say enough BAD things about this Motel Chain. We pulled in there at 8 PM our time which was 9 PM their time. We checked in opened the room turned down the air conditioner and unloaded the vehicle. We then ordered Pizza From "Marco's Pizza" for delivery. It was about 45 Minutes after we arrived that we noticed the room was not getting cool. While the Pizza was on the way I went down to the office to let them know I had no AC. They said they could move us up to the 3rd floor. I told them I made a reservation for the 1st floor because I have a dog who refuses to go upstairs. The women at the desk said "We have an elevator." Well, I said "He won't go in them either". She said there was nothing they could do for me. OK!!!

I book a trip thru Orbitz 1st time and something happened and I could not make the trip and I list my money over $100 and I could not get a refund. So I took that as a lesson learned. Almost a year later I have booked a trip thru Orbitz and purchased the insurance in the event something occurred which something did. Well what do you know even with the insurance I cannot get my money back due to some foolishness of a deception that was not even mentioned in booking. I just wanted to change the date and can't. Now I'm out of $180 more dollars. Please I don't want to see others lose money. There are other honest travel booking sites. Please take my advice with all of the other bad reviews and don't use Orbitz. They are thieves and there is a different story every time.

I bought a hotel and air package through Orbitz. Though I had a flight confirmation number, Orbitz never booked my flight, did not notify me of this and continue to show the flight as booked even after the date has passed. I had to resort to buying a last second one-way flight as Orbitz was no help before my departure. After arrival, I had to make 3 additional calls to get a return flight, totaling over 2.5hours of phone times, during which they wanted to charge me for the return flight!

Very bad customer service!!! I booked in a mistake ticket with wrong dates, they don't want to change the dates and don't give me my money back!!! Do yourself a favor don't book with Orbitz!!!

I would give zero stars but that is not an option! Paid for insurance and they would not cancel my flight and book another one that suited my needs. I wish I had read the reviews sooner! JUST DON'T USE ORBITZ! CHEAPOAIR AND TRAVELOCITY IS MUCH BETTER!

Upon arriving at the airport, we were informed that even though we'd received a confirmation email from Orbitz, they hadn't actually completed booking our flights so we had no flight reservation. After spending SEVERAL HOURS on the phone with multiple Orbitz representatives, they were able to book us on a flight that we had to pay over $2000 for, that "Orbitz would probably reimburse us for" but no one could confirm that for sure. When they finally did reimburse us for the difference, they wouldn't reimburse us for the flight insurance we bought for a flight that was never booked.

One month ago, I booked all inclusive package with Orbitz for flight and ALL INCLUSIVE westin spa and resort hotel for 5 days. The cost of that was almost $1800 (the price without all inclusive option, would cost me half of this price). However I don't have appropriate vacation for more than 5 years, I decided pay this extra money for my comfort). I spent almost 2 hours in the phone speaking with orbitz attendant, triple checking all the details of my reservation before book it.

I made my reservation for 9/3 around a month early to my trip to Las Vegas. Checked Orbitz site shows "booked No need to confirm." We "booked" at the Comfort Inn in Henderson, Nevada. Show up to the Comfort Inn around 930 pm with a 9 and 7 year old after playing baseball games all the day in the wind. Told the front desk our name and with a blank stare he doesn't have a reservation. Call orbitz.com after being transferred and cutoff because it isn't normal office hours. Came to the conclusion that Orbitz did NOT "post" it to the Comfort inn and suites. It being a Holiday weekend there isn't a vacancy in Henderson or Vegas that we can find at 1030pm now.

Do not use Orbitz or buy the travel insurance. It's misleading and a scam. My family had a trip planned to drive cross country and for me to fly home then fly back and drive the family home. However we ran into mechanical issues with our car that wiped out our travel budget. When I bought the ticket I also purchased the insurance because I thought it would cover me if anything happened. When I had to cancel the trip I submitted the claim and now I find out I am not covered. In the rejection letter it stated I could file a claim if I was dead. I have yet to figure out how to do that beyond the grave. However, the webpage that talks about the insurance, does not list any restrictions. The assumption it gives you is you can cancel your flight and get your money back.

Economy Rent a Car Bucharest (OTP), Reservation dates Jul 11, 2016 - Jul 29, 2016. The company that you brokered for in Bucharest has the lowest standard of integrity and customer service. Please stop working with such companies that will destroy your hard earned reputation. We arrived at 11PM exactly as we mentioned in the pickup time. I traveled with my wife and her pet companion for emotional support. This Economy Rent a Car does not have a booth or office for that matter, nor clear information were supplied on the reservation email received from Orbitz after reservation. Pick-up instructions from Orbitz: Counter in terminal, shuttle to car, open 24 hours. That was not true. We were stranded in the airport after landing, 1.5 hours trying to locate someone, when a person approached us without any identification or uniform asking if we need transportation.

Super horrible disaster happened!!! During my living 1st day, after the house keeping I lost all of my stuffs including valuable private thing even food, clothes, pants,etc. Although some part of my personal things is found back, I still lost some personal thing! My clothes is thrown directly to the trash can so that everything is polluted and dirty. I had to suddenly stop my trip. It seriously and deadly affect my emotion!!! Although the hotel pay some money for my compensation, I think the hotel general manager is not enough and no sincerity at all! This bloodcurdling experience make me so scared and angry!!! I can not find a sentence to express my feeling!!!

I booked a reservation for this hotel through Orbitz for a stay from August 12 to August 19. According to both Orbitz and Holiday Inn websites, if I cancelled before August 10, I would not incur a cancellation fee. I cancelled this reservation on August 1. I was informed by Orbitz that Holiday Inn states that I had to cancel 13 days prior to August 12 to avoid a fee. That part was not on either company websites but if I cancelled prior to August 10 to avoid a cancellation fee was on my receipt.

In confirming reservations just for my own information for a flight a week away, I discovered that my flight had been canceled (perfectly understandable, but I got no notification) and it had been changed from a 2-1/2 hour non-stop to a 4-1/2 hour one-stop. I called Orbitz - big mistake! After many hoops, person with little English tried to convince me that a 1-1/2 hour layover in another city - which she said was "for refueling" - constituted a non-stop flight. I asked to speak with a supervisor, who told me he had no access to my records but would forward me (again) to a "reservations specialist." He gave me a "direct number" to reach them, which turned out to be the same general number I had called in the first place. I spent an hour and 14 minutes on the phone, by my phone's count, and finally succeeded in getting the reservation changed (after one hangup). I will never use Orbitz again!

I wouldn't advise my enemy to their services. I think they trick their customers, deceived them, and most people will forget that they have future travel money in their account. I cancel my flight an hour after the stipulated 24 hours margin. I called them and they told me any canceled flight will incur flight fees and Orbitz fees. This is crazy to me. After claiming my future trip fee, I would never use them again. Deleting my account afterwards. There are other cheaper services to use. Trust me.

After calling Orbitz to confirm a specific room they were advertising was available I paid for my hotel room and drove 8 hours to LA. When I got to hotel I was told the kind of special room I ordered wasn't even a room in their hotel. I called Orbitz and was on hold for 4 hours while they tried to get me a manager because they kept calling hotel manager asking them to accommodate me, but hotel manager was really nice but kept explaining they can't accommodate what doesn't exist in their hotel. I told Orbitz there was another hotel on their site that offered the room too but that all others were all sold out. Orbitz told me they would not refund my money so I could get another hotel until they listened to a recorded conversation they said they had of me booking the night prior. I told them that was fraud and they said well take the room we have for you or sorry nothing else we can do for you until we listen to recording which will take 7 to 9 business days.

The most inept, unorganized booking site ever. I booked a flight, it was cancelled, and I never even received a notice until I was at the airport. Then, trying to get a refund on a cancelled flight was pure agony.

I made a reservation for a hotel but the screen had a different Marco Polo than I wanted. When the confirmation popped up, I immediately contacted to tell Orbitz that I had the wrong hotel--less than four minutes after making the reservations. I was told there was no waiving the cost and I was responsible for the cost.

DO NOT BOOK YOUR CAR RENTAL THROUGH ORBITZ!!! I too made a car reservation thru Orbitz and purchased their insurance which is charged to your card immediately unlike the car reservation. When my husband got to the counter, they told him the insurance was not accepted and that they would have to charge us an additional $15/day on top of the $65 that we have already paid. We are fuming!!! It has been a very long time since I have used Orbitz (about 2 years) and I had an issue with the car the last time as well. I stupidly thought that things might be different this time around. Again, DO NOT BOOK YOUR CAR RENTAL THROUGH ORBITZ!!! And if you call to complain, you will be redirected somewhere in India.

Orbitz shouldn't be offering car rental services at all. When I got to car rental all of the sudden car rental rate doubled in price and on top of it Orbitz insurance wasn't accepted. It cost me additional 250 dollars than originally booked. Such a scam. When I contacted Orbitz Customer Service I was directed to talk to car rental company about extra charges. So what is the purpose of using and booking through Orbitz if they don't care about their customers at all? Not even willing to solve a problem that was created on their end. I was charge for insurance 77 dollars by Orbitz. Last time I talked to representative I was assured to receive refund back within 5 business day and two weeks later I still haven't received it, not even to talk about the difference that I had to pay. Completely ruined my vacation. Be smart. Do not use Orbitz.

I made an airline booking through Orbitz with Orbitz booking number #**. Later I had cancelled the trip and I got an email confirmation from the supervisor stating that I am having a credit balance of $1505.25 and I should use it before September 2016. Yesterday (08/04/16) I had contacted Orbitz for making a new airline booking. The agent informed me that my earlier booking had been flushed out of their system and kept me on hold for one hour to verify my credit balance.

I will never use your company again. Your website said there was only 1 room left, so I reserved it. When I got to hotel there were 18 rooms left and I could of gotten a lower rate by booking direct with them. I call Orbitz customer service and was told hotel policy would not let me cancel. That was not true. Orbitz had already collected my money. SHAME ON ORBITZ!!!

I purchased an airline ticket in Feb 2016 and in June 2016. I received a confirmation email with different return times for my trip in Aug 2016. I didn't really look at it until today because I knew the times I selected on my original ticket... I needed to be back by a certain time which is why I chose that flight. For some reason the airline cancelled or changed... I really don't care what the excuse is. I paid Orbitz and Orbitz should make sure that they provide the service they are selling, period. I shouldn't have to deal with, "oh your flight was changed and there is nothing I can do, it's up to the airline"... No, that is unacceptable... There is no reason why flights should be changed with a drastic time difference without Orbitz accommodating and taking every step to ensure their customers get to their destinations as close to the original time as possible.

I bought my flight tickets with Orbitz to fly with TAP from Sao Paulo (Brazil) to Madrid (Spain). On my way back home, TAP changed the date and time of the flight, but Orbitz didn't inform me and I just heard about it when doing check in at airport. So I had to go to a hotel to spend the night once the flight was 12 hours later than the planned. I called the airline direct and they said they couldn't help me because I had to deal direct with Orbitz. Then I call them and spent more than 3 hours (on 4 separate occasions) and most part of time I was waiting and at the end, they told me they have nothing to do. I want Orbitz refund me on the hotel and dinner.

Through an associate's suggestion, I used this company to purchase a ticket for my mom. I received an itinerary notification and when I checked my bank statement on July 29th, 2016 I saw that the ticket was paid for along with the insurance. On July 31st, I received notification from a company that my purchase for a business item was declined, which was confusing because I had calculated everything and already transferred the monies from my regular account to this spending account. When I checked the account, I saw that there was a pending charge of $601.00 from Orbitz for the same ticket that had already been paid. I called the bank and they confirmed that a payment was already paid, and another payment pending was now in the system from this company, which caused them to place money on hold.

We have booked with a few online agencies. Booking with Orbitz was the worst experience I Have ever had. We booked early in April for our vacation in July. When the day came for our departure flight from JFK on July 22, from Dynamic International Airlines at 6:00 AM for our 8:00 AM flight. Dynamic was the last check-in counter, with the rest of that row empty. The four attendants that were there, talking to each other and texting, then informed us with a condescending attitude that our flight was rescheduled for 8:00 PM that night.

I booked a trip to Mexico City with Orbitz for Thanksgiving 2016. Now we have only July 2016 and the trip is already in jeopardy. I was contacted by Orbitz to call them because of a change in itinerary. I was connected to someone in India and I could not understand a word he was saying. I asked for a supervisor and after a long time I got a guy on the phone that barely spoke English. What I could get out of him was that the airline had cancelled the outbound flight. I could not understand what other flights were available.

We travel a lot for my twins' travel basketball team. To get a good rate we book in advance. In this particular case we needed to cancel and thought this would be a considerably easy process. Let me just say dealing with accents and the lack of knowledge is the worst thing I have dealt with for some time. Not to mention the constant transfers and the 20 minute wait for a supervisor is ridiculous. After my matter is resolved I will not book through Orbitz again. Expedia or Priceline will now gain my business along with the other 25 parents that are a part of our travel team.

I book a lot of travel for my company. I never used Orbitz before but thought I'd try it for the rewards. I booked a couple hotel stays but every time I tried to sign up for rewards, I would get this error message: We couldn't complete your request. Please try again later. I called customer service and 45 minutes later with no help I was getting angry and asked to speak to someone else. I was on hold for a couple minutes when the same girl came back on the line and asked if she could help. She then said... "Oh sorry... This is Expedia." Maybe she thought it was funny, but I know it was Orbitz since I was on the phone for the prior 45 minutes. Real funny. They just lost out on a ton of travel bookings from my company. I will never book with them again.

I was booking a hotel for an upcoming trip. When I put the dates in and hit continue all was good. I glanced at the amount and it was correct at $137.00. As the date approached I realized I had not received an email confirmation, so I called the hotel direct... they said "We don't have anything for you coming up." I called Orbitz. The customer service rep was a jerk out of the gate. He then told me I booked the hotel for some time in September. I said "No I am not going then there. Must be a mistake, and I never received an email confirmation." I then asked to speak with a supervisor. He said "NO." I said again "May I please speak with a supervisor." He said "NO, I gave you the answer and I will not connect you."

I used Orbitz to book a flight for two from Sacramento CA to Cody WY. The price on the site was $447 round trip per person. When checking out, it didn't occur to me to double check what I was actually being charged. After completing the transaction, I noticed that I was charged $662 per person. I immediately tried to cancel online, but found no apparent way to do that. It took awhile, but I finally located a phone number to call. After the usual frustrating menus, I got through to a live person and told him I wanted to cancel the reservation I just made.

Flight cancelled by airline in Ecuador which caused us to miss our hotel reservation and leg of trip. Airline assured us we were eligible for refund but that we had to process refund through Orbitz. We returned home and called Orbitz to process this refund. We waited on hold for over one hour for the customer rep to inform us that our refund had been refused by the airline because the flight had not been cancelled, even though I had talked to the airline immediately before calling Orbitz to confirm procedure, and holding the unboarded boarding passes stamped cancelled by the airline. I explained to Orbitz customer rep that there was no way that the airline had told them that. She immediately put me on hold again to "transfer me" but left me on hold, periodically picking up to check if I had given up and hung up. Then finally hung up on me. Orbitz is a joke of a company and should not be trusted.

Orbitz is very misleading about their pricing. Their reward points expire quickly and it's useless. The prices on their website don't include extra hidden fees that are not charged on other websites (not just taxes, which is expected). I booked a Triple Room room for 3 person and was up-charged to add an additional person even though this should have already been included (and was on every other website when booking the same room). This is an Orbitz charge, not from the hotel. The total price after the room cost, hidden fee, taxes and including Orbitz rewards was still substantially higher than other websites (regular price). The rewards points are essentially a SCAM to keep you using their website. I highly recommend booking direct from all airlines and other hotel websites. Never, never ORBITZ!!! If you want to contact customer service you have to wait for long, long, long time and good luck to understand their English.

I had to cancel an Orbitz flight due to illness. To rebook, normally there is a 135 per person exchange fee for the credits, but the airline involved (JB) agreed to waive these due to the illness. Later on I called to book new flight with credits. Orbitz claimed to lose the documentation about the 135 waivers, 3 hours wasted proving this. Eventually booked a new flight, which should have been less than 1/2 the price of my existing credits. Orbitz verbally confirmed the number of dollars remained, however never sent e-confirm. Had to call again for confirm, they sent, but ticketed the flights for the full amount of credits (basically tried to sneak this by me). Orbitz refused to acknowledge this upon calling.

On June 11, 2016 me and my friend came to DC from California. We had scheduled with Orbitz to pick up a vehicle from the airport when we landed. We made all payment arrangements via Internet. I flew all the way from LAX to Reagan national airport, upon arrival I was instructed to take a 15 min shuttle to Dollar Rental and pick up my vehicle... When I arrived I was told that my reservation was invalid due to the fact they don't accept my credit card (which was a Visa by the way). At that point I cancelled the reservation however Orbitz still charged me for a insurance fee, which I never used because I never received the vehicle. Then when I contacted Orbitz they told me because I didn't file a separate cancellation with the insurance department I could not receive a refund for the insurance... Don't book with Orbitz.

While I have used Orbitz many times in the past, I never will again. When we tried to return from our overseas trip, we were informed that our flight had already left. Apparently, there had been an itinerary change that rerouted us through a different city and more importantly it left two and a half hours earlier. While Orbitz claims they e-mailed me about this, there's no question that I never received the e-mail. As others here have stated their attempt to fix this problem and get us home would've cost over $1400 per person for three people - there were all sorts of change fees/price difference fees/etc. Ultimately, Aer Lingus agreed to get me back to the United States for €150 per person which is basically a missed flight fee but then my remaining domestic flight had to be purchased from scratch so to speak.

First I want to say that Orbitz is a great company. My flights I book was perfect. The only problem I had is when they took $45 twice out of my account for two different rentals that I booked and cancelled. I book two separate rental car booking I was suppose to pick up on 06/01/2016. I cancelled these rentals. I called and requested a refund on 06/01/2016 and they told me I had to fax over my paperwork then they will consider a refund. I tried the fax number and was busy my whole trip. Today 06/28/2016 I called and ask why they did not refund me my $90. Their answer was because they had to wait and investigate. So I ask "was you ever going to refund me my money?" Yes when you all. Be careful with places that take up front down deposits. They don't refund you your money until you call a month later.

After I write this review I will be trying my best to contact the CEO of Orbitz seeing my son has got nowhere with them. Now for my story. My son who has served this country with three tours between Iraq and Afghanistan and has now been stationed at a Pacific base location has had his next base orders canceled at the last minute. My Son has tried to get a refund from Orbitz on his airline tickets for himself, wife and 8 month old son. Total cost of about $5K. He had insurance on these tickets. My son thought his request for a refund would be honored. Instead he got a response that the ticket will not be refunded and that they would remain good in the event he was to someday go to this forward base. This of course will not happen as his orders to go there is cancelled for very good family reasons that are private.

Will never book with Orbitz again. An hour and a half on the phone (mostly on hold) with two agents whom I could barely understand because of their accents, and then they wanted to charge me $498 per ticket (two) to change my reservation. Before I pulled the trigger on that, I went online to the airlines website and in 1.5 minutes changed my reservation and only paid an extra $50 per ticket.

I was booking a flight from Chicago to LaGuardia during the week of June 27th. The least expensive combination on Orbitz cost $290 per person so I selected it. In the next window Orbitz said that the airline had just increased the price to $605 per person, more than 100% increase! So I withdrew from the site and checked out Kayak and Expedia who were steadily at about $410 per person. Then I decided to test Orbitz so I went back one hour later and did the same search again. The $290 to $610 increase happened again!

Even one star is more than what they deserve. Do not use Orbitz!! I made two reservations for my brothers and I for the same trip. The day we got to the airport one of my brothers couldn't get on the plane because his flight was not confirmed with the airline, which was BS. I had called and confirmed all the reservations prior to our flight. I had even paid extra to purchase 3 seats next to each other. This totally ruined our trip. We had plans to attend an event in Copenhagen, which we missed. I called Orbitz and was on the phone with them for 45 minutes and then they hung up me.

You need to perform specific steps only hours after you book the flight if you see the price drop for them to reduce your fare. I saw the price drop & notified Orbitz & they didn't give me the reduced fare. I should have cancelled (could have cancelled since it was only hours after the booking) and booked the flight directly on the airlines site to save money.

Do not use Orbitz to book any of your travels. I have missed my connecting flight because the flights (yes flights with an 's') I had booked through Orbitz were late and caused me to miss my connection, which was the last one of the evening. Now, because my connection was a round trip and I missed it, they will not refund me ANY of the money or the hotel. Not only did I spend 1.5 hours on the phone with them to try to sort this out, but they did nothing for me, NOTHING. Not to mention my bags were also lost, which I told them. You would think as a place of customer service they would do something. No, I just have to eat $1,500?! Do not book any travels through them, go directly to the airlines. When you work with the airlines, the airlines work with you. I have never experienced this with any airline before.

I bought two air tickets and later found out there were charges on my credit card for 4 tickets (2 and another two for the same airline, same route). I called Orbitz and was told they only see 2 tickets in their database for me, so could not explain why there were two more charges on my credit card. A couple months later I received an email from Orbitz stating that the flight back has been cancelled. I called Orbitz and told them about the itinerary number and the email and they again did not recognize it and told me the itinerary number suggests it is from Expedia and transferred me to Expedia. Expedia told me under that itinerary there is a hotel reservation, not an air ticket. So, there is some kind of fraud going on for transactions happening on Orbitz and they are either unaware or act that way.

I booked a hotel in Pensacola Fl. through Orbitz. Orbitz sent me 1 confirmation email but charge my credit card twice for the same hotel room, but I didn't realized this until I saw it on my credit card statement. When I called Orbitz, they said they couldn't refund me since the stay had already passed, and they blame the Hotel for not letting me know that there were two reservations under the same name. I would not recommend this site.

I booked a direct flight from NY to JFK at 7pm. Three days later Orbitz told me American Airlines has cancelled the flight and they can put me on a 6am flight direct or a 5pm layover flight. Since I needed to be in NY during the day I had to take the layover flight, but they said I can call back in a few weeks to see if any other flights opened up. When I asked if I was getting money back since I paid for a direct flight but I'm now on a layover flight, they told me no since I'm taking 2 planes. It's more expensive and they were doing me a favor by not charging me.

Apparently when booking with Orbitz for a JetBlue flight, if someone books on JetBlue's site direct, they easily bump you out of your seat. This happened to me, separating my wife & I. As she was 1 day out of the hospital, barely confirmed to be healthy enough to fly, I was very annoyed with both Orbitz and JetBlue.

I bought a package to Punta Cana from Orbitz. The airline change the times and I could not travel at the hours they change it to, so I call Orbitz to help me find new tickets. They not only did not help me, they just told me to cancel it and I did it. It has been more than 3 weeks and I still did not get my refund. I call 4 times minimum to Orbitz and the airline. I was in the phone for at least an hour each time and until now, I don't have my refund. Do yourself a favor. DO NOT USE ORBITZ.

Last week my trip to Seoul South Korea was cancelled, but fortunately, I had travel protection on my flight - or at least I thought it was fortunate. Trying to use my credit of $1681 is a nightmare. First, for each ticket I book under this credit, Orbitz is charging me a $300 change fee. WHAT?! That's more than the $200 change fee when you don't have travel protection. They say it's Delta and if I want to dispute, just call Delta directly - what will that help? And, I have to book all flights through them. I can't even book it online. Secondly, they cannot tell me WHAT is included in the change fee... sigh!

This company did not uphold its customer service, promises or policies. I booked a two bed hotel then when I showed up it gave me the wrong number of beds. When I called them they told me to rebook the proper room and they would refund the other with the notes in the system. After doing so they refused to refund because of their cancellation policy when they instructed us to do it. I spent no exaggeration over three hours on the phone with them with no success. Do not trust them or use them if there is any chance of error or needing customer service... Absolute biggest waste of time and disaster... A total rip off. Their supervisors are the worst excuse of management ever created.

Unfortunately we have invested about 7-8 hrs of our time trying to get answers to two simple question. This company outsources their call centers to different parts of the world (mainly India and Philippines). Fiancé purchased 2 tickets from Venezuela to Aruba, our first question was if the taxes and fee to enter and exit Aruba were included and the second was to make a name change. It took several days and several hours later to get and answer and it cost us 80 for a name change and 90 for taxes to exit Aruba which they are not included in the ticket. At one point I had to have a 4 way call to get the information. It only took 2 1/2 hrs to get me the answer.

I booked a ticket from Ireland for my daughter, who was coming home for the summer, having finished her first year at college in Ireland. The flight was booked through Orbitz of May 31st. The price was $800, and I paid for right away. Everything was confirmed, looked up her itinerary, and it had all the details correct. Everything great so far. 4 days later I receive an email from flight fulfillment@orbitz, telling me that they were unable to issue my ticket and that my money would be refunded. I thought this was a scam email, so I went to my original booking, again looked at my itinerary, called the Orbitz customer service number, and listened to the confirmation message. It said my flight was confirmed, no need to reconfirm. So I assumed everything was going to be ok. Just to be sure, I called Orbitz customer service. After a very long wait to talk to someone, my call was eventually answered.

Just to make this clear this was after the Expedia buyout so that is not going to correct this issue. This was the first time I tried to book a package with Orbitz, hotel and airfare. We were planning on a trip to New York and thought if I could get a good deal we could do more while visiting. My first problem came when I selected the hotel and flight and pressed the button to book. It hung up and there was no way for me to see if it actually worked (I work in technology so I understand system problems can occur).

We had booked flight ticket from Salt Lake City to San Francisco, but due to some reasons we had to cancel the ticket. During cancellation the Orbitz representative told us that the ticket price won't be refunded back to us. Instead I was told that I can use the credit amount to future travel with the same airline. After few months I called Orbitz to book a flight using my credit balance. They asked me $230 per person along with the flight fare difference. Previously when we were cancelling the ticket nothing was mentioned about this $230. We lost the credit amount. Orbitz just try to cheat customers. They have the worst customer service policy. We suggest not to use Orbitz.

I was screwed up by Orbitz/JetBlue. I came at JAX airport one hour before boarding. The line was long. They made me miss my flight. The JetBlue representative told me to call Orbitz because my flight was booked thru Orbitz. I had an International that I missed because of those mistakes. JetBlue could put on the next flight and I won't miss my international flight. I was on the phone for over 4 hours with Orbitz different representative. I missed my entire flight and reschedule my flight which they have a good traveling, I have to at least $900 in fees and my original tickets cost me $1400. I will this info all over website that I find because this a steal. Poor customer service, high fees. I lost 4 hours between Orbitz, JetBlue, and Morocco Airlines.

I booked a flight through Orbitz using my full legal name, as suggested. Apparently, Orbitz's system put an additional "E" in my last name, which would put me at risk of getting rejected for the flight. I have talked to the customer service in the last two weeks, spent literally 8 to 10 hours waiting on the phone and been told that they need to call the airline company and suggested me to wait for 48-72 hours. As 72 hours ended today, I called the customer service and again got the same response. It became clear that they had not called the airline company and due to the time differences, airline company's office is closed. So, why in the hell I waited for 72 hours?

Orbitz is horrible. I've used them in the past but won't again. I booked a roundtrip flight for a business trip to Paris, paid for it (required), and all was well until the airline cancelled the flight and rebooked my home trip onto a different flight. Unfortunately that flight is too early for me, I have meetings to attend. So I talked to the airline and they were happy to rebook to a different flight but said it had to be done through Orbitz. And Orbitz, of course, refused to do it without massive change fees plus a new, higher price for the flight. This would have cost me at least $500 additional, for something I had nothing to do with!

What an awful experience. Arrive in Paris, a foreign city after traveling all night from Houston. Find the Hotel only to be told that the hotel has no reservation for me. Not only no reservation but not even a vacant room. No record whatsoever that I would be staying the night. This Despite showing the reservation manager at the check-in my reference number and ID. Now I am locked in a credit card dispute, where Orbitz cannot show evidence of my stay although they insist that I stayed in the hotel. I had to go find another hotel around the corner and pay for another room and are pressurizing my bank to pay them. A very poor website, must be a scam.

Orbitz is shady. I booked a room on site. It said it would not charge card but it did. When I get to hotel they say I need additional 250$ for deposit. I turned down room. The manager told me to call Orbitz for refund. For a week I was given the runaround. The operators are in Budapest somewhere (OMG) and keep repeating script. On tenth day of my ordeal I was told it was non-refundable by someone who claimed to be a supervisor. I don't think it was a supervisor. Horrible.

Orbitz ruined my vacation, and now they won't step up to fix the problem. I had to hold for over 3 and a half hours to get person to fix the mistake Orbitz made when changing our departure date last month!! Because they didn't complete the booking with airline- but they sure charged me! We missed our flight because of their mixup. After about 6 hours, they started?!? to rebook the itinerary but still haven't re-issue the e-tickets. Low prices don't matter if they can't get the job done and they can't fix their errors. Orbitz leaves you stranded in an airport. I will never book with Orbitz again because I need to actually get to where I am going.

I rarely have a decent experience with Orbitz and NEVER had a good experience. Their customer service line is terrible. I can barely understand them. I don't know why they have to outsource their customer service. Personally I think outsourcing is disgraceful for any American corporation. The reward program is for **. You get 1$ for every 100$ you spend and the rewards can only use on select hotels and hotel packages. There are significantly better programs out there. The up-charge for trip protection is foolishness. It is based off a percentage of your trip cost and is not acceptable. In the event of something beyond your individual control your trip should be protected within reason without this company taking more of your money.