Orbitz Reviews

My family and I reserved a boathouse via Orbitz and arrived at the location, thinking all was well. However, much to our surprise, the owner was not expecting us and told us he had not posted a listing on Orbitz. Without a place to stay, we drove out another forty miles before finding an available hotel that wasn’t an online scam. Fortunately, we have received our chargeback, though we will never get back the time we wasted correcting this false transaction. tldr; This is a fraudulent service that pockets your money without making good on it. Don’t use Orbitz, unlike of course you enjoy being exploited and swindled.

Flew into Salt Lake City, Utah and reserved a car the day before. When I landed I literally received email: "We canceled your reservation no cars available." I had no other option because other agencies did not have a car. Had to Uber to my destination cost $300.00. NEVER EVER EVER USE ORBITZ. THEY SHOULD NOT BE ALLOWED ON THE INTERNET.

We made reservations for Nasta's B&B in Rome through Orbitz several months ago. Before our trip to Italy I printed the Orbitz confirmation information. When we showed up at the B&B we were told that the B&B had no record of our reservation and that rooms were not available. No support was given to find a new place to stay. While I tried to resolve the matter with Orbitz and our credit card company in the space used by the B&B using unsecured wifi our credit card information was hacked. I was on the phone on hold with Orbitz for 15 minutes using expensive international phone time. In the long run all Orbitz said was "Sorry." We received no help from them either. Now I have read that this sort of thing has happened with other people. Never again will I use Orbitz. Today, I am dealing with a dispute involving the Orbitz charge and the related fraudulent attempt to use our card at the same time with my credit card company.

I reserved a car of luxury class. When I got there the first time I was told they did not have the car on the lot and was offered a Hyundai for a different price which was more than what I had reserved the first car. So I left that day with no car. So I booked another car and came back the next day and was told again that they did not have the car again. Someone rented it out. I said how can you rent out a car that is reserved?

Overall simple to use. I use Orbitz for all of my travel plans and the whole process was fairly easy. You can search multiple days for cheapest flights and getting extra services like wheelchairs and escort.

I would give 0 stars if I could! I cancelled my reservation within hours of booking because I realized that it was in USD not Canadian dollars. I've spent hours calling Orbitz and my credit card company. Orbitz said they released the funds the same day I made the cancellation, however 9 days later, they are still pending on my credit card and because they are pending, I'm unable to dispute nor use the credit card. I have called back to Orbitz with an authorization code they can call in to my bank to instantly remove the hold, they refuse to do it. Now, 9 days in, I'm still waiting for the refund and because it's stuck as pending, I'm unable to do anything and the funds are in limbo, meaning I can't book another flight either. Do yourself a favour and avoid this company.

The same thing that happened to Elaine of Sea Cliff, NY happened to me today. I called Orbitz today, because the first name on the reservation was misspelled, everything else was correct (last name, dob). They informed me that nothing could be done and basically that ticket would just not be usable by anyone. After calling the American Airlines to confirm this, they let me know that this was Orbitz's policy not there's but only Orbitz could change it. That if the seat remained unfilled American Airlines would not be paid for the seat and Orbitz would be able to keep the full funds that is why they do not allow changes to be made. They seek profit off of any potential errors even they could have caused.

Didn't do my usual due diligence and booked a flight with Orbitz, nowhere does the website say any changes must be made within 24 hours or you basically forfeit your money. I went back to the website (more than 24 hours later) and it gave me to option to change my reservation. As I was paying what I thought was a change fee, I realized I had purchased a whole new ticket with the same airline, and there was no way to cancel or even partially refund the old ticket. Orbitz claims their inability to change reservations is imposed by the airlines. This is not true, the airline would have changed it for free had I booked through them. Orbitz has decided to exclusively sell non-refundable tickets. Don't be duped, buy from the airline directly if possible.

We'd carefully planned a trip to Colorado and received a confirmation from Orbitz stating "No need to confirm, you're booked!" for our Durango VRBO. A few days before we were to stay there, I called the property manager to see if we were still on due to the wildfire near there. I was told we didn't have a reservation - they'd never heard of us or from Orbitz. I called Orbitz, after an hour I was assured I'd get a call within 24 hours to correct the problem. No call. I called them back, after about an hour of explaining and holding, I was told to call back first thing in the AM so they could contact the property management company, and inform me when I called.

Misleading on terms regarding hotels and flights and on fees and charges to customers. Example: it will say fee includes luggage/baggage yet it does not.

I booked plane tickets and a rental car through Orbitz. Two months later, someone got my credit card information and spent over 3000 dollars on the Orbitz website. Either someone at the company is stealing customer information, or, their website is not 100% secure. Thankfully my bank did an investigation and refunded the money to my credit card. Using this website to book travel is not worth the hassle of having to cancel your card and ending up on vacation without one. I would choose another booking site.

After I paid Orbitz their card was declined by Hampton. They had to use 2 different cards to get it. Yet I already paid Orbitz. Even called to check status. Orbitz card was declined so be careful is all I can say. I have an amputated leg & had to stand for 2 hrs at front desk because Hampton was not paid by Orbitz. My flight was fine & shuttle. Paid for all by Orbitz but their card was decline doing at the motel. Do I need to say more. They had my money but couldn't pay. BE VERY CAREFUL!

One part of my flight was cancelled by the airline. I called Orbitz since they are the ones that called me to make alternate arrangements. I received zero viable alternate arrangements and spent now 4+ hours dealing with this situation. I escalate this to 2 supervisors and even the Expedia corporate office. Not one single person was able to resolve the issue and continually directed me to speak with the airline. Don’t sell something you don’t plan to back for your customers. Don’t call me to communicate the issue with a cancelled flight if you’re incapable of actually resolving anything.

Orbitz is a complete joke, I am not sure how they are still in business and should be investigated for fraud. I booked a trip for Brazil from Ohio for my wife and I. All they sent me was an email confirming dates, times of flights and hotel. I show up at the airport 2 hours to my flight departure only to find out I missed my flight because Orbitz never sent me an email updating me on flight change. I was on the phone with Orbitz for 3 hours trying to get put on a later flight. Finally was able to get on later flight after already being in the airport for 4 hours now only to find out that I needed an eVisa in addition to my passport. As a travel agency Orbitz is responsible for notifying their customers (myself) all the proper documentations needed to get to a particular destination.

We traveled to Spain this past week. Our son became ill and we were unable move him, so we needed to stay in current location. We had reservation to stay in Barcelona at Leonardo Hotel for 2 days, which we would not be able to make due to circumstances. I cancelled the reservation via Orbitz online (2 days before arrival date and was notified afterwards of a cancellation fee of the entire stay visit ($750), including taxes and other fees. I was surprised by this. Our reservation paperwork did require 7 days notice for cancellation, which I was not aware of until time of cancellation.

I purchased a non-refundable hotel stay thru Orbitz, the charge was $719.37, after $30 bucks applied. Still, a $20 daily fee was to be charged by the hotel. Sadly, there was an accident involving a member of my family and we had to cancel the trip. I reached directly the hotel to ask for at least a credit, because of the situation we were going through. I had access of my reservation thru the hotel website and for my surprise, the cost was $583.30 and it was payable at check in. The hotel approved the cancellation without penalty, and Orbitz insisted that they could not refund, because they couldn't confirm this information with the hotel. After a few email communications, and an angry phone call from my part, I finally received the refund.

Orbitz is of zero help after the sale. Missing baggage help with dealing with the airlines. Multiple flight delays - without compensation or the offer of compensation; zero help with dealing with the airlines for lost luggage. Assuming Orbitz is a customer service organization is incorrect. I will never use Orbitz again. Orbitz is good at collecting your money - and after the fact they are awful.

FIRST OFF -- no stars. Had to choose or could not post. About 10 days ago I made a flight from Odessa - Minneapolis to get my cancer treatment. Once again life has taken a bad turn and I no longer will be living in Odessa and I will be in OKC. Okay -- I BOUGHT AND PAID FOR TRIP INSURANCE for $48 through Orbitz. Last night in wee hours I called because I need to change ticket. I got Josh and May who either are not well trained and gave me misinformation and they are NOT American with competent English know how and understanding your questions.

Well I guess there had to be a say for Orbitz to gouge the consumer on airfare. I was a very enthusiastic user of Orbitz but today after I booked I found that Orbitz added a $45.00 "Booking Fee". Their explanation when I complained was that the fare I got was 'economy' and now they charge. If I had gone directly to Delta I would of course avoided this outrageous charge. So, my STRONGEST recommendation is to check out the fare on Orbitz and see if this "Booking Fee" would be charged and if so go to the airline to book directly and you will save the money. No need to trust these sites anymore - they found a way to get on the 'gravy train' of excess charges.

Orbitz refuses to refund my airfare cost two weeks before the flight. My daughter was refused a visa to go to England for her wedding. Orbitz will not give refund, make me keep a credit available till April of 2019.

Orbitz mislead its consumer and refuses to take its responsibility and make amends for it. On April 28, 2018 I made hotel reservations through Orbitz via its website where I found Hotel Sorrento Seattle. When I made the reservation, there was no notice of a cancellation policy or any indication that hotel reservations were non-refundable on the page advertising the listing. There further was insufficient notice on the payment page. Instead, it was buried within lengthy text as if it was being hidden. In all of my prior experiences and as with any other legitimate business, a customer has the right to cancel the reservation provided that there is adequate notice (e.g., at least 48 hours’ notice).

Orbitz has set their website up to entice you to use them to book travel through them then makes you jump through hoops to obtain the reward for using them. One mistake and you fail to get your reward.

Due the Orbitz I had the worst experience with them ever. Went to Vegas to get married and Orbitz didn't let us know we had to put deposits on everything and the insurance that we bought for our Rent-A-Car was no good. Couldn't use it and now I'm having a hard time for them to refund me my money. Never use Orbitz. They ruined my wedding day due to taking all this money from us. It's not like we got a whole bunch of money. We saved our money to get married and they ruined my wedding day. Orbitz sucks. I will never ever use them ever again.

Never book a trip with Orbitz. My husband and I booked an all inclusive trip to Grand Oasis Tulum in the end of May 2017. This resort was a total disaster. We went a couple days with no hot water, had cockroaches, sometimes they didn't stock the warm fridge or take our dirty coffee cups. A couple days into the trip my legs were covered in big bug bites. I was given alcohol. At the end of the trip my husband and I started getting sick. The list goes on. I contacted Grand Oasis Tulum right after my trip and told them about all the problems. I was told take it up with Orbitz. I sent a letter to Orbitz and was told, "We will get back to you." I have 15 to 20 letters that were sent since then. I was private messaging on Facebook with both companies. Orbitz would say we contacted the resort and Grand Oasis would say we don't show getting anything from Orbitz. They even wanted screenshots of the conversations, which I sent. Nobody wants to deal with it.

Just want to share my horrible experience which I had with Orbitz. True example of horrible customer service and unprofessional/unethical approach. Wanted to warn/inform as many individuals as I can so that they can avoid mistake of booking tickets via Orbitz. Being a travel agency and when you are charging booking fees, you should tell all details while making the booking which they are not doing and instead of accepting the mistake they are blaming that it's your mistake that we choose Orbitz.

Booked a trip, hurricane came to Florida, had to cancel, said, "Thank goodness I purchased insurance." Now trying to book a flight again since 4/12/18 for a trip 4/25, have spent at least 7 phone calls for at least 2 hours one was 3 hours. Got shifted around, bad information, higher prices for ticket, agents said one thing, had to do everything manually they said. Sent emails, asked to be contacted by phone, no one called. Use of my credit time and planned trip is running out. Tickets more expensive, requested refund, got more deceptive, manipulative talk. This has been a horrible experience I would not advise anyone to use this million dollar conglomerate for anything at all, car, hotel, flights. Consumers are definitely subjected to a BEWARE situation.

They wasted 12 hours of my life, ALL ON VACATION this last Very short year. I have never spent this much time in abandon parking lots waiting for rentals (maybe just less than 16 hours on my phone bill). After that many hours it seem like they have just given up on trying to make customers happy like the airlines. There is no excuse to spend this much time dealing with my trip. I have spent at least 6 different 2 hours phone calls to get nothing but managers who can help me. Never again!

They offer hotel booking protection plans when you book non-refundable rates in the event you need to cancel for a medical reason. Before moving forward with a reservation that included a non-refundable rate, I called on 4/5/2018 to confirm if this was the case and whether I would get a refund, the agent confirmed and I asked him to double-confirm with his supervisor. Today, 4/16/2018, I am calling to cancel the reservation and have been on the phone for over 2.5 hours. The first ask Kajesh, said he was unable to find any documentation of the call I had on 4/5/2018. I gave him the date and time and he said he was going to forward me to his supervisor. I then get on the phone with the next supervisor. I give him the story and explain the situation. He states that he can pull up the call from 4/5/2018 where the agent confirmed I would get a refund and if he makes that promise, he would absolutely get me a refund.

Have been a customer for many years with Orbitz and they booked my family a room in PHX Sky Harbor airport area. Had to catch a flight next morning but was not advised it was bike week so when I called to change hotels they told me no problem. They understood after I explained it is not a family environment, and after speaking personally with the front desk and was told they totally understood and gave me the ok to return my money for the 1-night stay, and after Orbitz agent also agreed and called the hotel himself and verifying the fact that the hotel was ok to return the refund. The fact that I looked for a hotel that I advised agent I was going to pay cash they still paid the whole amount on the card. They still took full amount.

My husband is in the military, so making permanent plans is always a gamble. We purchased cancel protection for a flight, and sure enough, he got orders for last-minute deployment. Between him and I, we called Orbitz NINE times to try to get a refund on our tickets. Customer service was terrible, I had to threaten to get my husband's supervisor involved, and we finally got our refund the day before our flight (and two days after he left). I have never been so disappointed with a service in my life. It's not like we changed our minds about our trip, the government sent my husband overseas. If your family has any kind of unpredictable schedule, military or otherwise, NEVER use Orbitz. And their "cancel protection" is a JOKE.

Used Orbitz to book a cruise. After looking over my final payment I noticed they added trip insurance. I called the C/S number on my paperwork to cancel this coverage, I am still over 90 days before my cruise date, after several calls to different numbers I was told to call & 8 emails I was told it couldn’t be canceled. I will never use Orbitz for any travel needs.

I booked a United flight through Orbitz and when I went to review my upcoming flight ($196.00 total) I saw that they booked the wrong time (I requested AM and it was a late PM flight). I had luckily purchased trip protection for $38. Orbitz website informs you that with trip protection you can cancel a flight and receive the money amount in credit to use towards booking another flight. I cancelled my flight and was given a phone # to call to use my credits to book a flight at the correct time.

I attempted to book a flight a week in advance due to flight costs and last minute invite to wedding. While booking my flight just as I was waiting for booking confirmation I got bounced back to the search screen and was told to search again. So I did thinking it was a technical glitch on my part. So I proceeded through the booking process a second time and was denied saying payment not accepted when I know I have sufficient funds. So I tried for a third time and was prompted to call my bank.

Please share my story. I hate doing this, but this is the most upset I have been in a long time. For the help throughout the lead up to my wedding, my wife and I gave wedding gifts to her parents and my parents. My parents' gift was three nights in Toronto, a city we went to after we got engaged and loved it. We booked the trip through @Orbitz on @PorterAirlines in October, and given it was a surprise we paid for Travel Protection/Insurance. Fast forward to today, my dad is recovering from hip surgery which has him out of work from February through at least June per his orthopedic surgeon.

I call customer service. I talked to a representative and explained that I wasn't sure on my son's return date. Was there any way to leave the date open or someway to be able to change the date if needed. He said to purchase traveler's insurance and I could change the date once. Then when I needed to change the date I was told that I COULD NOT Change it. That the insurance can only be used in an emergency situation.

I had prices a PV trip for a week, when Or it's offered flight, hotel all inclusive for less than $1300 for 2 people. (Unheard of price). Tried to book it for an hour, got various messages... wrong info, unable to process card (I tried 3 good cards to no available ). Finally the last message Said they were experiencing "technical difficulties". So. Of course I contacted customer service/they looked into it/after 15 minutes they informed yes, they could book that for $300 plus more. The prices are consistently changing etc. I will never use Orbitz. Booked with Hotwire.

Let's start at the end... 800,000 Orbitz customers and credit card security issues announce Mar 20. NOT good. On top, bought insurance on ticket. Told there was a credit, now went to book emergency ticket home due to family emergency and no credit. Orbitz did not make a notation on file. They are blaming Delta, Delta says we didn't book ticket. Orbitz did. You paid them. Orbitz then said to file insurance claim... Insurance claim declined with "non-specific reasoning". Military members do not get any discounts, do not get any freebies for anything. This is all out of our pockets. We MIGHT get to check a military bag without a fee. I called Orbitz and Expedia called me back. I filed insurance claim with AIG and got a decline memo from Aon. Zero transparency. Nobody knows whats going on and on top of all of that? Service people and English skills are tremendously lacking.

Booked airfare, misspelled middle name, first and last name correct. Called within 24 hrs. was told they didn't know if airlines charge name change and I would receive an email answer within 48-72 hrs. Email stated name change 250$ cancellation 400$ because past 24 hrs. After 1 hr to speak with Jessica - supervisor - I said that I called them within 24 hrs. Answer I got was "we have no records". Stuck with paying 250 or 400. Isn't fair as I called within 24 hrs and rep wasn't informed, all they had to say is cancel now and re-book, that's all. NEVER AGAIN.

I booked a car rental for the Ontario, CA airport for February-March. When I received the confirmation it was for May in Hawaii. I attempted to cancel online, but I get an error message that it cannot be canceled, even though May is 2 months away. After multiple attempts to reach Orbitz, only to get overseas call centers, I asked a supervisor to cancel the reservation and close my Orbitz account. That was over 6 weeks ago yet the reservation still shows up and my account is open. I emailed Orbitz and they responded that the account it cannot be closed while there is an open reservation. Turning it over to our state Attorney General's Office of Consumer Affairs.

I booked a car rental through Orbitz, they emailed me an invoice that included taxes and fees, when I got to the car rental they added more fees almost doubling the price, it was a classic bait-and-switch. I called and emailed Orbitz, that was even more frustrating than getting ripped off. First they told me that car rentals could add fees if it's a one-way rental or if you don't give the car back with the full amount of fuel. When I told them that the fees were not of that nature, but bogus fees they told me the car rental could add any fee. If that is the case they should have disclosed that while I was making the reservation, instead of telling me that the price includes tax and FEES. I would love to start a class action suit against Orbitz.

I booked a cruise on Orbitz and there were multiple packages included; Wifi, dining, and 2 levels of shipboard credit. Got order confirmation and they were all listed on the e-mail. But when I went to NCL to register I was missing the $200 onboard credit and NCL told me to call Orbitz. Orbitz said that the other 3 credits were automatic, but I had to complete a form for the $200 credit.

I was visiting Memphis for a long weekend. I book my flight, hotel and car on Orbitz and I must say they lie. The pictures they had on their website for the hotel I booked was nothing like when I arrived. It looked so scary. I thought I would get killed for sure. And when I called Orbitz to complain, I was told I could cancel but would get hit with a penalty even after I told the rep that I feared being there. Never again. Priceline is better.

When I rented my car thru Orbitz nowhere was it mentioned that they slap a 300 dollar holding fee on your credit card. So after arriving to Seattle airport I'm having to walk to all the car rental looking for one that doesn't charge the stupid fee, National is the only one who doesn't so Orbitz, you might want to mention this on your website if you're going to allow car rentals on your website because I was 2 hours late for a meeting due to this crap.

The customer service was below poor, and the staff that handled my call need to be fired. The bottom line is the customer service was so poor. I filed a complaint with the BBB and will post as many negative comments on the internet as I can find! I called to resolve a simple problem, my NAME WAS wrong on the flight details. My last name was omitted, error on my part no problem. So I call to explain this detail to the unprofessional, untrained idiots who don't have a professional bone in their body. Here starts the fiasco known as switch and bait, and "EXTORT" more money from this customer who simply wants help changing ticket details. I called United and they straightened it out. Your staff were full of lies, deception and only solution was cancel the flight and pay an additional $500. UNETHICAL< DECEPTIVE PRACTICES!!!! NEVER AGAIN.

I attempted to book a flight online and the Web page claimed it was 'unable to process my booking, try again in a few minutes'. I tried two more times with the same result. However, Orbitz took every payment and held up over $1000 of my checking account funds for over a week! When I called to rebook they offered a $75 voucher if I upgraded and added a hotel. Nothing for my HOURS spent on the phone. Nothing for the holding of my cash. Nothing for my years of booking with them. The manager (Christine) was inconsiderate, unaccommodating, rude and absolutely infuriating. While I waited on hold for 30 minutes I booked with Expedia and will tell everyone I know to avoid Orbitz at all costs.

Dear fellow customers, if you are thinking of booking your next vacations with Orbitz, just DON'T. I have been using this travel website for years now, but do not have enough words to describe how UNPROFESSIONAL and UNACCEPTABLE their behavior has been today. After booking a round trip to France through their website, the airline (TAP Portugal) apparently canceled the return flights a few days later. As this happened more than one week before the date of my return ticket, it was Orbitz's responsibility to inform me of this change (as per the agreement between TAP and Orbitz in such cases).

This was the worst experience I have ever had with a booking company. I travel quite often with business, and I am an experienced traveler. I had to make a simple change to my travel plans and I was unable to do it on the website, so I called in to customer service. The first person who answered could not speak English. I tried to work with them for a while and finally gave up. The second call took too long and the fares went up over $200 per ticket. The third call also difficult to understand, but made it through the process with the confirmation that my CC had been charged. On my RETURN flight the airline wanted to charge my card again! ANOTHER call to Orbitz and they said they didn’t process the CC charges (I think-because they also spoke broken English)! Horrible experience!!! Please have customer service agents who speak and UNDERSTAND English!!!

This company is a fraud. They display misleading information and then send you different facts in confirmation hoping you don't catch it. NEVER USE THEM FOR ANYTHING. Read reviews - most are terrible!

I reserved a hotel room for March through Orbitz in January. 1 month later I received a text message that said I needed to contact them about a reservation made through Orbitz. I called, they said I needed to change my reservation to a different hotel and pay the difference to keep a reservation on that date. Thinking this was a scam, I called Orbitz, they confirmed by reservation, sent me an email confirmation that day. The person at Orbitz told me it must have been a scam because I still had the reservation and it was confirmed.

I booked a flight and hotel through Orbitz a year and a half ago. Our flight got changed and was not going to work. Orbitz said Delta changed it. After trying to find other flights that would work, we ended up having to cancel, get a refund and start over. Orbitz said they started the refund process on 1-2-18 only to find out today 1-26-18 that they hadn’t. I spoke with Josh today and he assured me that my refund was being processed. I asked for Deltas direct number and he tried talking me out of calling them, when I insisted on getting Deltas number, he finally gave it to me.

I booked a flight for my husband under my account. Of course I had to find the best deal and cheap flight available. After purchasing the ticket I entered my husband's name and all information they were asking. Booked and set to go! Only to find out that they booked under my name. So I called customer service multiple times and was able to speak to somebody who speaks decent English but not very well. Explained to him what happened, and they acknowledged their error. However couldn't do anything for me, can't change the name. No refund. No changing of flights either. All they offered was to help me book another flight and forfeit the flight that was already booked in the first place. I spoke to the supervisor next and all she did was apologize but couldn't offer anything else. Why would me, the consumer, suffer for the error that the company made? That is not reasonable at all. This would be the last time I would be using Orbitz.com.

Went to Orbitz.com to get a flight. Found a cheap flight to FL. $105 round trip. I put in my info and pressed continue to book it. About 30 seconds later it came back that it was unavailable. But I can book it for $174. So I did! I went back to the Orbitz.com site and looked that same flight up and it was @ $105 again oh just like the first one all taxes and fees included. So I checked Travelocity they had the same $105 price same itinerary. So I went directly to Spirit Airlines who is the carrier. It was even cheaper.

When I had to cancel my flight I was told my purchase of trip insurance would give me air miles to use at another time. When attempting to use them I was told it would cost me more than the credit was worth to use them. So trip insurance is a ripoff, air miles are useless, and No one could tell me anything other than to forget the credit and book separate. Pointless! Book directly with your airline for now on!! These 3rd party sites are worthless! Never again!

The hotel that was reserved no longer operates and is still listed in their website. We have arrived at the property and the hotel was being demolished, we called the phone on the itinerary and the lady has said that they have asked to taken off the list a year ago. To get my refund their website wants me to make a phone call to the US, because they don't have an email listed on their website. I have managed to reach them on their Facebook page to get a refund and said they will have to contact the hotel and give me a message. And have not replied since. Now I have disputed it with my credit card just to get a refund.

I made an airline reservation with Orbitz. Afterward tried to get a seat reservation which took me a whole day of one person passing me to another and then finally they told me to go to the airline site to do it. Well I did and the airline did not recognize the booking and or the ticket #. When I called Orbitz back first after explaining the situation and having the person hung up on me. The next time I called the explanation why the airline did not have my reservation was that you need to give them a day to get the reservation before they can help you. Why not reserve with the airline directly??? I found out it would have cost the exact same price. Live and learn!!!

I had a reservation at Grizzly Jack's Waterpark in Utica, IL, and they had a fire and called me stating that my reservation would be cancelled. I called Orbitz, (Man, I cannot get that hour back). I explain to the gentleman that the resort called me to cancel my reservation and he proceeded to read me the refund policy for cancelling. Duh, they cancelled it, not me. Sir, are you even listening, or are you just a mindless robot. Then, he stated that he would call the resort to confirm. A whole 30 minutes later, checking back in and out, he states that he couldn't get in touch with the resort with the number that they had. By that time, I had already contacted the resort twice, both of which they picked up immediately. Orbitz, why don't you have the number to the hotels that work with you. I had to give him the number to the resort. An hour later, he says that a refund will be processed. Okay, over 7 days later, no $354.38 refunded. I had to call them back.

Went online and picked out a package; price was $1321.00 pp. Called toll-free customer service to book - I had a couple of questions. Was told the price I just (within 5 minutes) found on the Orbitz site was outdated. In addition, the agent did not speak nor understand English well at all. I spend 30+ minutes with her getting more frustrated by the minute. I had to repeat myself multiple times for each question she or I had. I politely thanked her and hung up - she was still talking. I went to EXPEDIA's website and booked the trip myself in 7 minutes - start to finish. Orbitz really needs to get their act together if this indicative of their customer service/performance. For starters, consider US-based customer booking agents for US callers - people who understand and can speak English fluently. I'm done with Orbitz.

Angry Traveler - ORBITZ Sells Bad Airline Tickets - I have been a pretty loyal customer, to ORBITZ, for decades. Of course I go where I get the best deal, but ORBITZ was my go-to travel site. My latest experience with them has left a with a very bitter taste in my mouth. I planned my trip to Hawaii months in advance. I do my research and I know what I'm doing when I'm making my bookings. I used to put major bands on world tours. I was the Assistant to the VP of Touring, at Left Bank Management. I know how to book travel.

Have to cancel room reservation booked through Orbitz because of a snowstorm. Hotel says Orbitz rents the room from them and I am to contact Orbitz. Orbitz says the HOTEL policy is non-refundable and they pass the buck back to them. I tend to believe the hotel and think Orbitz is full of it!

Orbitz seems fraudulent. We and two other couples booked flights that got changed from a departure time of 2 pm to 2 am next day. We lost precious vacation time! The hotel/resort was not all they promised. Paid too much money for cheap airline and cheap resort! Orbitz did not take any responsibility for anything. Did not help or could give any explanation as to why flights were changed to another day!

I have booked a roundtrip flight for my Mother from Morocco to the US But I was shocked to find out that my Mother needs a visa transit via Canada on the way back. There was nothing in the itinerary that mentions visa transit nor was it during the booking transit. Kayak and Cheaptickets, and others, clearly indicate that a ticket has a visa transit. But Orbitz failed to do so. They are counting on Their vague and confusing policies to trick and mislead Clients.

Are you really going to book with a company that has such a poor reputation? When you search for "Orbitz reviews", how many 1-stars do you see? What did they do to me? They cancelled my hotel reservation while I was on the plane on the way to my destination. I arrived at the hotel, they said Orbitz cancelled it because I was a fraud! When I called Orbitz to try and straighten it out, they told me to go pound sand. Do you think someone in India gives a crap if they try and ruin an American's vacation? I think they actually enjoy it. So, read the reviews and you decide.

Never EVER book with Orbitz. 6 Phone calls later and I have not been refunded for a flight that was canceled within moments of booking. The foreign call centers are so unprepared to help with any complex issue, they have horrible reception and you are left on hold for hours. I have been upset with many customer service situations before, but this is by far the worst. As a travel manager for my business I will ensure we never use them again.

Is company is a fake, I bought tickets and hotel, debited on my card and when it came close to the trip simply had nothing. I called there. They did nothing about it. Or everything I marked I bought does not exist. It's a crap.

The hotel they showed on their website was not even close to the actual hotel. When I called customer service they told me I was out of luck. Yet Orbitz had said that it was a refundable hotel. Their customer service sucks.

I am not sure what the issues are - but the website is slow and dysfunctional. Every link leads you to an error page. Try purchasing the special deal flights and see how it NEVER works. Make the mistake of trying to reach customer service by having them call you and again - NEVER works. It’s sad - because I really used to like Orbitz a few years ago but it really went downhill with the technology and customer service.

I thought I was getting an amazing deal! When you put in your credit card info it shows you don't have to pay anything. Scratch that, at the end it said total cost = $0! But after you confirm that and it's over, they charge you $200 the next day. I called them to cancel it and they said they would release the payment. That I would just have to call my bank. I called my bank and they told me Orbitz was still holding it, that I needed to call them to release it. So I called Orbitz back and they gave me the same spiel, that they already released it and it should be there, that I need to call my bank to confirm. I did this runaround 3 times.

My family and I needed to rent a car for our vacation in Cancun. We decided to use Budget through Orbitz. Orbitz highly recommended that we purchase their collision coverage so we did. When we arrived at the Budget rental office in Cancun they did not have any information in their system that we had paid for the collision coverage. I showed them confirmation but they did not honor it. We did not have another option but to pay their additional fee for full coverage which cost $230.30. I emailed Orbitz asking for a refund but did not get a response so I called them and was told I would not get a refund. I requested to speak with a supervisor and after emailing the rental receipt and after 1.5 hours of being on the phone with them I was finally told I would get a refund.

On 8/19/17 I bought round trip tickets plenty of weeks in advance to take care of my elderly mother for a week in mid-October. I was contacted a month later on 9/19/17 by Orbitz saying I had been removed from my reserved flight. Orbitz offered me other flights later in the day but those times would not work for me since my mother would have nobody to supervise her if I did not get there when originally planned. So I asked for a refund. Orbitz complied refunding the tickets but not right away the $19.00 flight insurance I had bought. They told me refunding the flight insurance would take several weeks and that I would not see this refund on my next credit card statement but most likely the next statement after.

I will NEVER book on Orbitz again. Orbitz contacted me and said my flight was cancelled and they needed to change it to a 10:55 pm flight which meant we would have missed our connecting flight back to the US leaving Dubai. Our original flight was early evening and a direct flight to Dubai so we had 1 more day at the resort we booked for our honeymoon. The resort is $1,000 a day. The only option for us was an 11am flight which means we needed to take a speedboat at 6am our final day. Over $100 in International phone calls to fix a flight change that was forced on me. 24 hours later and the itinerary was not changed!!! I called back and spent more money to make sure it got changed and the manager then fixed it and offered me a $50 coupon to right the situation after losing over $1,150 total in this trip. They could have given us an upgrade or anything to make it better.

I paid for two nights' hotel in a foreign country. When I got to the hotel they had been out of business for over a month. I got dropped off at the hotel by the airport transportation. I had to find and pay for a cab to help me find a new hotel. When I contacted Orbitz to get a refund they were horrible. I am still out hundreds of dollars and all Orbitz want to do is give me a 25.00 coupon. I will never use them again.

I am very disappointed with Orbitz. After doing business with them for 15 years, I've realized that they are charging more money at check out with the poor excuse that "AIRLINE CHARGE HAS GONE UP" and the rate is $30 - $35 more. Of course they add the "only two seats left" to panic a customer. Such BS. They got me once BUT this time I switched to Priceline and got exact airline, date and times R/T and the price was the ORIGINAL amount that Orbitz WAS charging. Naturally I went with Priceline as it was a total of $68 overall savings. The rate with Priceline remained the same throughout the checkout. AGAIN this is the second time Orbtiz has done this. They can stick their "Orbucks" up their rear.

I have a very bad experience with Orbitz and I will never do business with Orbitz. They overcharged me for car rental and never gave my money back. After admitting the overcharge they told me I have to get my refund from ALAMO car rental. But Alamo said I have to get it from Orbitz. I suggest to book flight, hotel, car through the company directly not through Orbitz. Customer service is very bad. Website is dishonest. It changed the time that I selected to drop the car. As a result I was overcharged. This is stealing. They designed their system that way. Also never get a package of flight and car with Orbitz. They cheat.

As a long time customer of theirs and someone who travels frequently, my recent experience with Orbitz is extremely frustrating and disappointing and I have no plans to ever use them again in the future due to their lack of response. Unless you have $3000 to spare just to be able to get home from a vacation, I suggest you don't either. On Thursday, October 5th, our last night of our vacation in Europe, I went online (as I had done multiple times already just to make sure everything was still okay) to Orbitz website and pulled up our reservation. Everything looked fine, all of our flights were there and on time, and after 2 weeks of travelling, we were ready to head home.

In March, I booked a trip to Austria/Italy through Orbitz. I was flying American Airlines and Air Berlin. In August, Orbitz contacted me letting me know Air Berlin was filing for bankruptcy but that no changes had been made to my flight since other German airlines (Lufthansa was one mentioned) were stepping in and helping Air Berlin when needed. The email from Orbitz stated that if any changes were to be made to my flight, they would contact me. When the day of my trip arrived, I flew from Charlotte to Chicago. When I went to check in at the Air Berlin counter at O'Hare, it was completely deserted. No one was there and I learned my flight from Chicago to Berlin had been cancelled.

Every time we travel I always book with Orbitz but from now on I won’t. We just booked our international flight. The price when I searched online was 601.40$ per person for round trip but they charged 627.60$. I called and talk to the lady and she said maybe the price changed while I was completing my booking. I said, “No the price still 601$” after she was searching online for a while and she said, “Oh yeah it 601$” but she didn’t refund me the difference and they still charged me 627.60$.

I called Orbitz 3 times to make sure my return flight was cancelled. All agents I talked to said it was in the notes. They said they cancelled it. And they didn't cancel it. I spent 6 hours on hold with Orbitz as well to make sure they cancelled it. If you go with them make sure it doesn't need cancelling. Mine was an emergency and they could care less. The airline marked me as a no show. They are frustrating and could care less about the situation. ORBITZ SUCKS!!

If I could give them less than one star I would. Hours upon hours of being put on hold. Lied to. I purchased a 4000 business class ticket that had a connection. When Orbitz booked the connection they put me 1/2 in coach and 1/2 in business. This is NOT what I paid for. They have lied, passed me from operator to operator. Days on end. DO NOT USE THEM. There are many other sites to use. DO NOT USE ORBITZ!!!

I purchased round trip tix through Orbitz for JetBlue for myself and my fiance to travel to BVI. Since Irma devastated the BVI, we decided to stay home. Orbitz gave me a credit voucher for JetBlue in the amount of $2,550.00. It seems as though I can ONLY use this airline credit voucher with Orbitz. Long story short, because this story is VERY LONG, I am on hold now for over 30 minutes during an already 1:30 min phone tag game to get to someone that can get me a new flight using this seemingly magical credit voucher that they can't see to identify, even with my confirmation email. I will NEVER. I repeat NEVER use Orbitz again and will probably not give any other third party company the opportunity to service my travel needs, which is over $100,000/year personal and $250,000 for business. Goodbye Orbitz.

I recently bought 2 tickets for an international flight. I typed both my husband and my names correctly when buying the ticket at Orbitz website. My husband's name is (example) John Brown II, I typed it like that. When I see the itinerary it says John Brownii. I called Orbitz and was constantly put on hold for 3 hours!!! I spoke to a bunch of incompetent people and kept on getting transferred to extension to extension. I was only asking for the "II" to be spaced out from his last name so we would not have any issues with at the airports and no one even the supervisor was able to fix it! Please do not use this company. They are incompetent and just do not care about the customers at all! I will never use this shady company again. I would rather pay a little more money in another flight website than getting screwed up again!

My husband and I booked a package trip from Norfolk to Miami for our anniversary. The hotel was not available due to damage from Hurricane Irma. Every Orbitz Rep we spoke with, including a corporate Rep named Chris ** were very unaccommodating, rude even. Why would someone want fly to a destination without their desired accommodations? While they were willing to refund us our money for the hotel, all they were willing to do was provide travel vouchers up to a year. My husband is in the military and had to request this time off. We don't know what this year could bring and how his schedule might change to know if or when we would be able to reschedule this trip. This is by far the worst experience I have ever had booking a trip. I will never book anything through this site nor would I recommend them to anyone.

August 29, 2017 I purchased the attached tour package from Orbitz from Zurich to Rome for $1,521.64. A few days later, my partner was informed by his employer, Neiman Marcus, that he will be honored in Dallas as outstanding employee in an award ceremony and events that will take place from October 22 to October 24. Since this is an event that is not only a life time achievement but also a ceremony that he is expected to attend, we realized that it will prevent us from being in Rome during our booked Orbitz package.

Up until four years ago I had positive experiences with Orbitz. Recently I booked an international flight with them 2 months in advance. One of the connecting flights was changed by the airline and I needed to go through Orbitz to get it changed. Three separate phone calls and hours of being on hold or promised call backs that never happened and I still don't have the issue corrected. Never again. Extremely poor customer service.

I booked 6 family packages to Cancun on Orbitz. Called in to cancel 1 package for my parent, got refund back for hotel and credits with United Airlines for flights. Later called back to re-book the same vacation for my parent and paid $400 re-booking fees. Got confirmation for hotels, but did not get a confirmation for flights, no records of flights on online account when I logged in. Turned out wrong month was booked, 5/23/17 while my whole group of 22 people are going on 6/23/17. Called Orbitz on 5/24 after receiving an email stating flight canceled, Orbitz said it was my fault and could only give me partial refund of $400 for the fees, so my costs of ~$1150 is gone. I ended up booking new flights with another website for my parent.

I appreciate those of you who will take the time to read this lengthy post. I am currently seeking compensation from Orbitz for an unwarranted change they made to my booking, the night before my scheduled departure from Amsterdam back to my home Melbourne, which resulted in me nearly being stranded first in Amsterdam, then again in Hong Kong; and eventually ended in me needing to purchase a new flight from Hong Kong to Melbourne. I booked a flight with Qatar Airways through Orbitz website, at which point my return leg was Amsterdam - Doha - Melbourne. It was fully paid for and confirmed with an email upon purchase back in February 2017.

I booked a week stay at the Grand Hotel in Panajachel, Guatemala based on the reviews and pictures on Orbitz. The hotel was horrible. Mold everywhere, electric wires taped together, no screens, no A/C, threadbare sheets, and the guaranteed wifi didn't work. It was a booking that required payment in advance - my mistake!!! I lodged numerous complaints with the owner/manager during the first 24 hours and he attempted to move us to another room but it was every bit as bad. I travel for a living (own my own travel company) and I've never stayed in a worse place. I contacted Orbitz to try to get assistance - change the hotel, get a refund so we could move, etc.

I used Orbitz for the first time to book a vacation for my family. I took their recommendation for the "luxury" hotel and accommodations (it was advertised as a suite). The package I bought was for the hotel and airfare. Unfortunately I did not think to ask for the breakdown of cost between the airfare and hotel at the time. Note I was traveling with my spouse and three minor children. When we arrived at the hotel it was, to say the least, horrible. The air conditioning was not working (we were in a very hot climate), there were puddles on the floor from windows leaking, mold on the walls, the kitchen area was grimy and dirty, the rest of the place was not clean and there was an inappropriate, poster sized picture on the wall by the door of a woman pulling her pants down showing her bare bottom. We complained to the hotel manager. He offered us another room but it wasn't any better.

Erroneously purchased Airline tickets and hotel reservations using my nickname. The tickets and reservations were all international and I did not realize I needed to use my full legal name which appears on my passport. Upon realizing this I worked with (by now) dozens of Orbitz representatives to painstakingly change the name on reservations to my legal name. One of the tickets was lost completely due to an alleged policy from one of the partner airlines. Tried to invoke the cancellation policy I PURCHASED WITH MONEY based on the original sales representative's assurance all situations were covered. Turns out I would have to die in a statistically impossible terrorist attack (or just die in general) to even make a qualifying claim. YOU HAVE TO DIE TO GET CANCELLATION INSURANCE HONORED.

I took my son for a weekend trip. I booked a hotel room on Orbitz at the last minute because they were $6 cheaper than the other 3 sites. When I was checking out on the website I remembered verifying the dates. July 31st to Aug 1st. The price was $116 plus tax. Moments later, I received a confirmation for Aug 13th to 14th. I immediately called to correct whatever mistake had been made. I was told there would be a $50 penalty plus the difference in rates for the new date. The rep had obviously been through this before so I asked for a supervisor. I was told that it was impossible for the system to do that and it was my mistake. He contacted the hotel and got permission to waive the $50 fee. So now it was going to be just the rate difference of $40.

So I thought I was being smart and bought the cancellation plan. Wellcthat's a scam. Yes it was my fault I booked my flight for 12:44 am. I thought it was pm. Called to change or cancel and remake since I bought the cancellation plan and guess what. It pretty much only works if you're dying. Would pay $350 on top of the 500 I already paid for the ticket. This also has to do with a medical emergency that I have to be there that morning which I thought I would ask but I made the accident. I filed a claim and will be getting a doctor's note. Don't ever buy cancellation plan unless you think you're gonna die and want your money back after death?

Basically, what happened to me that my nephew booked his ticket to overseas flight having one stop and short layover time. Obviously, these 2 options cost more money which he paid. 2 weeks before his return he wanted to reschedule and leave earlier. When I called the Austrian airline from the USA to reschedule, I found out that they canceled the route from Cairo to Vienna and they were surprised that Orbitz didn't notify us. Called Orbitz a couple weeks after to confirm what I was told because we never received an email to notify us of any update. For almost 3 hours they kept arguing with me to force me to take a 2 stops option without any discounts or partial refund which is not enough to book a return ticket or lastly to book me a new route and I pay the difference.

Made a reservation, paid and booked a week prior to my vacation. I arrived at my destination 6 hours away from home, and could not check in because my reservation was never sent in by Orbitz. The hotel said there was nothing they could do on their end, so I had to call Orbitz customer service. I spoke to 5 PEOPLE, and put on hold each time while they were trying to get a hold of the hotel. Each time I hung up because I was on hold for over 20 minutes. After 2 hours of standing in the hotel lobby, FINALLY, someone called me back, and all they could say was the hotel gave away my room because they were over booked, and that I should call the hotel to make sure my reservation was complete. To accommodate me they were going to put me in a piece of crap hotel 20 minutes away.

They forgot to call and notify that my international flight had a 20 hour preplanned delay. Very negligent people and service is very bad. Customer representative promised me 200$ of travel expenses and later then was bargaining for lower amount, very cheap behavior. I learned my lesson and I'm not going to book any future international trips through Orbitz.

Booked hotel for our vacation and found same hotel and room much cheaper. Sent in required form for price match. They said they couldn't price match because my proof didn't show hotel. Replied it was in the right upper corner of screenshot. Then they said it was the same price as what I paid them. Resent screenshots of documentation. Then they said the cheaper rate doesn't show my two kids. I replied with additional proof that two kids under 17 stay free. Once again they replied with my rate says "Two queen beds" their listing says "two standard queen beds." The price match is an absolute scam. I verified with the hotel if there was any difference with their double queen bed rooms. None. Orbitz still refused to honor their price match. Only option was to refund, pay resort penalties, wait five days to see the reversal of funds in my bank and rebook.

Me and my fiancee book a car on Orbitz. Final price with taxes would be $358. When we arrive to pick up the lady said we supposed to pay $760. But was clear when we booked that we wouldn't have extra fees. We call, send email and till now they didn't return $85 for "insurance" and in the end we pay $620 for another car. We lost money, time and for nothing. I had so many options to rent this car but I chose Orbitz for "trusty". I couldn't be more wrong. We are not from US. We from Europe and they keep sending us automatic emails with phone that doesn't work and so on. Terrible customer service. I'm ready to go forward with this. I know we have a case but I'm hoping for the best with good communication. This is my last chance.

Terrible!!! Accidentally booked the wrong date, asked to move the date (even at a fee) and they did not respond to any of my messages to their support site. They pretty much do NOT have a support site, since your email is ignored. DO not use!

I booked a roundtrip flight with Orbitz.com in June. Upon review to my trip itinerary today (July), I've found that the departure flight was not book by Orbitz but the return flight was booked. Yet, I was charged for the round trip flight. I did not receive any notice of this from Orbitz (email or phone call). Had I not reviewed this information myself, I would not have known of this issue with my departure flight until the day of checking. This is unprofessional, inconvenient & extremely upsetting. Very POOR CUSTOMER SERVICE.

Orbitz is the world's first worst vendor to book our travel reservations. I booked my airline tickets for myself and for my kids from Chicago to Visakhapatnam, India. Orbitz took $4,097 from my credit card and sent me the itinerary, confirmation number which includes seat assignment too. When we reached airport to check in, the particular airlines people said no tickets were booked on our names. We called Orbitz customer service. We spoke to them for 3 hours. They admitted that it is their fault and that they are going to arrange our trip for the next day.

I used to use Orbitz to book my all my business travels. Recently I have made an travel to Geneva returning from Rome. I have made a mistake in the passenger name so I call the next day to ask them to revise it, of course they have to charge me additional fees for that. I was fine with extra fee because I'm responsible for it since I made an error. However, when I left for my business trip I have notice they made an error on my return flight!! They changed my departure location. I have called in orbitz requesting them to make an correct on my flight. They told me it takes them 5 days to check back on the call in order check if they should be responsible for my flight! I am so disappointed, I would never use them to book any of my flights any more. I would suggest my company or any other companies out there to be aware of it. NOT RELIABLE!!!

Please be careful when booking flights with Orbitz. They part with the airline to rip people off. I booked my flight 2 weeks ago with Orbitz and because it was a good deal the flight would only last 8 hours and we wouldn't have to wait in Mexico City that much since my mom is cannot to very much because of her back and I'm traveling with a four year old. I print out my itinerary four days before leaving and find that our flight from Las Vegas to Mexico City is gone. How the heck are we suppose to get to Mexico in the first place! I call them up. Mind you the almost $2000 flight is paid for. At the end they blamed each other. Couldn't get me on a flight. The only one available was the where we have to stay overnight in Mexico City. What I found most amazing is our original canceled flight was still being offered but at a higher price!

BEWARE! I ordered (and paid) for a family vacation package via Orbitz only to show up at the airport and find out that we did not have any flight tickets issued. And after calling Orbitz we were not only informed that we could not get tickets for the scheduled flight, we were also informed that Orbitz would not get us tickets for any other flights. I travel extensively and have never been treated like this before - I understand all the issues that arise when traveling, but to be left at the airport with no support/assistance (I.e. finding another flight) was unacceptable. I travel a lot and know many people who take family vacations...

I am very upset with my experience with Orbitz. I was planning a trip to Texas to see my son graduate from Basic Military Training. We were told to purchase refundable tickets in case the trainee's graduation was postponed for various reasons. When I called Orbitz I asked specifically if my flight tickets would be refundable if my trip to Texas had to be postponed for this reason. She reassured me a number of times that for $44 per ticket, they would be refundable. Then I told her that I possibly may rent a car. After giving me the price of the tickets, she proceeded to give me the price of the car rental.

Never booking through this website anymore. Customer service takes a too long to get to and have to go through an hour long holding for a flight reservation and at last the person made the wrong reservation. Plus, if you ever want to cancel, you will only get 10% of your paid price back. Never again!

Wow, so many issues. Where do I begin. I purchased travel insurance on my flight to Brazil because it clearly stated "Protect your trip now with Orbitz travel insurance. You'll have peace of mind no matter what changes, we've got you covered" (Paraphrase obviously). I went to file a claim today because I had to change my return date because of a family issue, and I learned through the black and white extensive fine print that ONLY CERTAIN SITUATIONS are covered with travel insurance. They wouldn't even refund me the travel insurance premium I paid.

I recently booked (3) tickets for a round trip flight from Houston to Seattle and upon returning from a Princess Cruise to Alaska. I discovered that my return flight to Houston [Alaska Airlines] had been cancelled. I contacted Orbitz and explained the cancellation and was told that there was nothing they could do. This unfortunately, required purchasing (3) more tickets through Orbitz on United Airlines for the return flight to Houston.

I recently obtained an Orbitz Visa card because I travel frequently and have always used Orbitz for bookings. The Orbitz Visa card offered an excellent benefit package. I opened my account with a $2000 credit limit. I booked airfare for $1700 last month and paid off the full amount on 5/27/17 before the due date leaving a $0 balance.

Bought "refundable" tickets on Orbitz. Had to cancel due to medical reasons and Orbitz tells me to work with the airline! They say airline policies differ for refundable and they cannot guarantee full refund. Sounds like false advertising, bait and switch tactics. They don't even acknowledge that they are misleading customers on their site with the "refundable" filter. Worse, their customer service and executive resolutions line will keep you on hold for hours, start from scratch and repeat the same message. Very disappointed. Buyer beware!

I booked a room and there was an issue with a typo in the reservation for dates. The reservation was made for June 12-14 and was supposed to be made for June 13-15. I called Orbitz immediately to have the issue resolved. After 1 hour and 8 minutes and speaking to the supervisor I was told there was nothing Orbitz could do to resolve my issue and move the dates. They tried to tell me that the hotel had to make the change. I called the hotel on the other line and they told me Orbitz had to make the adjustment. This should have been resolved without question.

Please beware. Orbitz customer service has been terrible. I incorrectly spelled my daughter's name on an international ticket and have been trying to make the name correction for the last three months. I called the airline and they told me they could do nothing since I booked it with Orbitz. Orbitz has done nothing to rectify the issue unless I call them. They have told me on numerous occasions that someone will call me back with an update. NO ONE EVER HAS. I have spend endless hours on hold to no avail. My very last encounter with a senior manager named "Jaime" really sealed the deal when rather than being apologetic on the length of time it has taken to rectify the problem, she blamed me for making the error to begin with. I have been using Orbitz for years. I will NEVER use them again. BTW my daughter's name is "Josie". I wrote it as "Jose" by mistake. This is what I have been trying to fix for the last 3 months.

Orbitz and its parent company, Expedia, have one thing in mind: To rob the consumer by creating non-refundable prices. Shame on them and the other travel companies they own. Just use them to get information. Call hotel directly to book because they'll refund you if plans fail. Also, directly booking with airlines gives you double mileage points. Orbitz does not.

Do not use this company but do not waste money on travel insurance... you must have a Dr note to cancel and get refund. It will cost you 250 $ to get Dr note... more than the cost of ticket... but you can pay a 125.00$ change fee for a credit of $ 117.00. Call center is in India... cannot understand them on the phone. Put on hold for 20 minutes. They want you to give up. Do NOT USE Orbitz. There are too many options that are much better. I learned the hard way, cancelled my flight due to family illness and they would not refund my ticket even though I purchased the insurance. I would have to send my ill elderly mother to a Dr to get note before they would which was not possible. It was a holiday weekend. DO Not Purchase travel insurance. It is FRAUD.

Thanks to this horrible company I did not attend my father's funeral. I made my reservation the day before due to this being a last minute flight. I was traveling to Mexico City from Nashville with a connection in Dallas. As I am checking my reservation online I see they canceled my return flight. I am thinking I have 2 days to deal with this before my return date and I will deal with it later. I go to the check in at the Delta desk and they ask me if I am traveling to Dallas. I said I had a connection there but my final destination was Mexico. The person at the check-in station inform me that I did not had any flights schedule to Mexico City.

I had a reservation at the Holiday Inn in downtown Sacramento. Unfortunately the confirmation from Orbitz went into Spam. I found out too late that it had been made for the wrong date. Orbitz called several times and they agreed to refund the cost of the no-show. I thought this was surprising and very gracious so I want to give them credit for that.

I just got off the phone with an Orbitz rep who took a good 20 minutes to cancel my hotel reservation. While waiting for her to do some "quiet work" I read all the terrible reviews on ConsumerAffairs about this company. Although I canceled the room less than 24 hrs from booking (it was 22 hrs exactly). She put me on hold while she "contacted" the hotel for me to get the cancellation fee waived. I asked for an email to confirm that the fee was waived. The email came on my phone while I was on the phone with her. It confirmed that the room was canceled but still said I could be charged a late penalty of $86. I asked why it still said I could be charged. She said it was an automated response from the hotel. We'll see... She did a lot of fast talking... #shady #somethinsfishy

First of all I'd like to open with the fact that I know it is the responsibility of the consumer to research the fine print prior to purchasing anything. However, my dissatisfaction lies in the fact that they have the audacity to name an Insurance Policy on your ticket a "Cancellation Plan". If I die, someone near and dear to me, or I am deathly ill do you think that I am going to think, "Oh I'm sure glad I got the cancellation plan for my airline ticket". NO, NO ONE WOULD THINK THAT!

Found in VERY small writing it was US dollars! Could have saved over $100 by booking on airlines' own website. Orbitz is a sneaky, shady company and don't recommend doing business with them!

I rented a van through AVR Van Rental via Orbitz. I thought because it said "unlimited miles" that means unlimited miles. Actually, it doesn't. When I showed up Wed May 10th 8 a.m. 2017 I was told there was a 400 per day mile limit. Because of this whole bait and switch I paid about 110.00 because of miles, of course adding additional insurance for another day. I have filed a complaint with the BBB of Northern California. I'm currently trying to get my extra money returned.

Absolutely horrible experience with Orbitz. I book a weekend package to Florida. However the representative put in the wrong pick up time for the rental car. The reservation automatically cancelled due to this. I did not know this until was standing at the front desk of the rental car company. Called Orbitz to get this rectified and spoke to a supervisor. She offered a coupon. However the amount of the coupon was so insulting. My family and I was inconvenienced hours at the rental car company which was off site of the airport by the way. I truly could not believe that a supervisor thought a $20 refund for a weekend rental was acceptable. I will never use them again.

I got a cancel ticket twice by Orbitz mistake. I spend 3 hr at the phone to get my problem fix. Finally I was able talk manager Michael **. She said it is nothing she can do. Pay for 3rd time and get my 2 refunds after 5 days. Terrible experience!

I scheduled a round trip flight through Orbitz. Great price/deal. Super happy. Delta confirms my seating assignment 24 hours in advance. I fly to my destination. Three days later, I'm waiting and waiting for my confirmation, and it never comes. I can't remember which airline I am flying home on, because I made the reservation 4 months in advance. There is no online check in. No Confirmation for a return flight. I had to purchase a ticket home at $264, when I already had a flight booked on JetBlue!

I learned of a city error when booking a hotel. I then called Orbitz on the 28th, I was assured it would be canceled and I may get a 30% penalty but they would escalate it to see if I could get a full refund. The 30th I heard nothing so called and learned it was still active and never canceled. The gentleman on the phone again said he was going to escalate it and I would hear something within 48 hours. I did hear from tier 2 support which said they could not waive the penalty, I emailed back and said that was fine.

We have booked a family vacation with Orbitz to Italy. It has been a mess since the beginning. First they had trouble re-booking us from April to June. That took about 20 hours of hold time and repeating our story through tier 1, tier 2, tier 3 and tier 3 leads. Then they re-booked us but not everyone in our party. They re-booked me twice. Thank God that I called the airline to check the status or we would have never found out and we would be short a ticket.

I booked a package trip with Orbitz for a business meeting which included my airfare and rental car. I did this to save money for the company and for convenience. When I went back to my account to print a receipt for the trip for my reimbursement request I found that the receipt does not show the itemized statement, there is just one lump sum listed for the entire trip. The reimbursement policies at the company require you to submit the cost of each item showing the date and cost of travel related to that item similar to policies at most organizations.

I generally don't buy airfare from 3rd-party companies but bought a couple of tickets for my nephew and his fiancé to visit me. AFTER the fact, I noticed that I couldn't select the seat assignments on the Orbitz which indicated that I need to call the airline "to make seat assignments." When I called the airline, to my horror, I found out that there were additional and substantial fees involved. Orbitz HAD NOT DISCLOSED THIS BEFORE I FINALIZED THE PURCHASE ON ITS WEBSITE.

I am disgusted by the service provided by Orbitz Cruises once I canceled my reservation. The customer service reps (I spoke to several) all provided conflicting information about monies that needed to be refunded to me and were quite attitudinal and unprofessional. In addition my credit card was charged without notifying me. The cancellation fee could have just been taken from my deposit. Instead, they charged my bank card for this fee which, as a result threw my bank account into a negative balance and I am beyond pissed off! I will never book thru Orbitz again for any reason. This is exactly why I do not TRUST giving access to my bank account to online businesses.

I fly often and always use the airline site to book with. This time as a convenience I was flying one way with American and home with Delta so used Orbitz. NEVER AGAIN. I paid for my flight; a month later, get a charge from Orbitz for $16. Called them and was told this is the regular charge for using their site, nowhere does it state this when you book. They would do nothing about it.

WOW. So I call to cancel my reservation, less than 24 hours from booking. The lady who answered the phone was very hard to understand (horrible English), said she would have to talk to the "Baldpate Inn" before they could cancel. I was very confused why it was so hard to cancel a room booked less than 24 hours ago. She was talking very fast and I had a hard time understanding her. I said, "This is complete BS. All I'm trying to do is cancel a one night stay." She then said she was feeling threatened by me and said she might end the call?? Umm ok so I said, "I'm sorry. I'm not trying to threaten you or make you uncomfortable in anyway. Please cancel my room." She then said someone would call me back in 24 hours. That didn't happen.

I have been fighting with ORBITZ (not owned but Expedia) for over a month about a DOUBLE charge for the same reservation at Hotel Woodland, Kathmandu. I disputed it with Amex and Orbitz declined the refund. The hotel manager confirmed when I check in that there was an error. Now the hotel manager, Mr. **, again confirmed that the bank refunded the money to Expedia yet they are still claiming they don't know what is happening at Orbitz/Expedia.

Orbitz total travel protection plan is a TOTAL WASTE of money. The insurance company (www.aontripclaim.com) only reimburses money in case of extreme circumstances like immediate family member demise, earthquake or flood evacuation, medical emergency with lot of documentation. In such extremities, God forbid if they should happen, why would anyone worry about petty things like if they reimburse my 200 rescheduling flight fee?? In any general circumstances, however genuine and serious your situation is to interrupt/cancel a flight, they would NOT reimburse and Orbitz does NOT want to take any control over it. Very dissatisfied with Orbitz and how they deviously advertise on their sites about how everything they cover etc. so travelers fall into their trap.

Orbitz has the worst customer service I have come across. The protection plan is a joke however I paid the $200 to change my fees. I get to the airline and am told to call Orbitz and ask them to send the confirmation. After multiple waits and almost two hours on the phone and talking to inept reps I finally got a supervisor who was able to charge my card for a separate ticket just so my mom could make the flight. Horrible. Buy directly from the airline so they can at least help you. I do not recommend. I cannot explain how stressful it was.

Let me start by saying I have NEVER gone out of my way to write a review about a company, as a whole (whether it was a good or bad experience), but thought it was absolutely necessary in this case when concerning Orbitz. We had numerous issues after booking our vacation package to Cabo San Lucas. First, they sent us an email stating that due to a "missed connection" for the flight, they were not able to issue the airline tickets and to call for assistance. The customer representative clearly could not speak English fluently, and did not know, and was in turn not able to explain what a so-called "missed connection" was (it is the time of the layover not matching up with the airline's tickets, which had been explained later on by a supervisor). He also informed us multiple times that he was unable to issue the airline ticket in general (which they were still very much able to do).

I made reservations to fly to two cities on the East Coast from the West Coast. I scoured through over one hundred flights looking for the perfect flight times. I had a very important doctor's appointment on the day I was to travel so I needed to schedule the times to work out perfectly. My appointment was for 11 a.m. so I chose a late flight, 8:30 p.m. which would get me to my first destination at 5 a.m. the next morning. This worked out perfectly because it saved me one night's cost of a rental car and hotel ($175.00). Well, I didn't double check the reservation because I triple checked the final choice I had made.

Orbitz presented $71 for a flight. I entered my credit card information on the same page that presented that amount. I expected to pay that amount since that was the number listed on the payment page. I then clicked booked and $140 dollars was charged to my account. I called Orbitz asking if I booked two flights instead of one. The customer service rep said the price of one flight was $140. How can a company charge the customer a certain price without their consent? I did not consent to paying $140. I agreed to pay $71. Their customer service rep said to fill out Price Guarantee request however it was not granted since I was comparing them to THEMSELVES. I now tell all family and friends to AVOID AVOID AVOID. I have never had issues like this with Priceline or similar websites. Don't waste your time or money with Orbitz!

Orbitz sold me tickets to the bahamas and the flights were cancelled. Orbitz refunded 1/2 of the money and kept the rest. Orbitz alleges that the airlines was to refund the money. American airlines has said that they refunded the money to orbitz to return to me. Obviously orbitz is keeping half of my money or $872.11 and claiming that american is keeping my money.

I recently booked travel for myself and my mother through Orbitz. We booked an all inclusive resort and flight, but within 24 hrs I was notified by Orbitz that the airline would not confirm the booking or issue the tickets. Now my mother was weary of flying to begin with, decided this was a sign not to go. After reading reviews I was very worried about canceling the trip and if I would be refunded. When I called to cancel the trip, Orbitz handled everything wonderfully and I was fully refunded within the next 72 hours. If I can convince mom to try flying again, I will definitely book through Orbitz again.

The travel protection plan is a waste of money! I knew there was a possibility I would not be able to fly due to other conflicts. When I booked the flight it said "free cancellation" and buying the protection plan it was easy to cancel and get your money back. But no, I went to cancel my flight and they told me I needed to check my protection plan and the ways to cancel. The only way you could cancel was to be sick with doctor's note and ability to get into medical insurance information, have a death in the family with a death certificate, be in an accident and have a police report, go to court and have a summons, and all these nonsense reasons. The reason why I bought it was for the Free Cancellation. When I called Orbitz they told me I could cancel my flight and pay another $200 to have points saved to my next flight, or I could just lose the money. Overall I will NEVER book Orbitz again, it was a ridiculous process to lose about $400.

I booked a hotel room through Orbitz that stated "Free Cancellation" and "Reserve Now, Pay Later". Neither was true. I carefully read through the confirmation email which informed me that the room was non-cancellable and non-refundable ($660.00). It took an hour on the phone with Orbitz - their employees (who don't speak English very well) refused to look at their own website. The first one hung up on me. I finally spoke to a supervisor who looked at it and said she would contact the hotel and see if it would consent to allow me to cancel and get a refund. Thankfully, the hotel consented. Meanwhile, in regard to why my card was charged ("Reserve Now, Pay Later"), Orbitz simply stated that they had to "study" the matter. Now it will take a week or so to get a refund. The listing was purposefully deceptive. I'm still hot about having been deceived and lied to by Orbitz.

My husband, our four month daughter and myself were planning a trip to Europe for June and we didn't know our baby needed a ticket so we only had our 2 tickets. When we found out we needed a ticket for our baby I called Orbitz and they refused to add on our baby. They said since it was 3 airlines they couldn't just add on our baby. And they wanted almost 900 dollars to make changes to add our baby on (which normally should be free for babies under 2) or just taxes on the ticket. Or we had to cancel our flight which cost us 500 even though we had insurance but they tried telling us it wouldn't cover for adding a passenger.

As I write this review I have been on hold with Orbitz for 1 hr and 56 min. I have been transferred 4 times just to cancel an air reservation. This is ridiculous! Who takes this long to cancel a simple reservation??? Will NEVER use this company again.

Be very careful using Orbitz. I booked my son and my mom a multi city round trip for April 2017. I included cancellation insurance and quickly realized that we booked our trips through Easter Sunday. I called Orbitz back the next day and they told me that I could cancel so they hit the cancel button! They told me to call American Airlines to re-book within 12 mos. I called American to re-book and they said to call Orbitz. Orbitz again sent me to American. The only thing I found out which Orbitz did not tell me is that American charges $200 per person to re-book, not that that helps me much because neither one of them will re-book. I have called each company several times and I am still out $1307.80 now with no tickets at all! I did call in a credit card dispute so hopefully I can get my money back that way. I have booked several trips with Orbitz in the past, never again!

I booked a flight from Buffalo, NY to Ketchikan, Ak. We missed our flight from Ketchikan to Seattle, as the flight showed a 2 hour delay (which we, being unseasoned travelers, thought meant 2 hours). When we returned to the airport, the gate was closed and we were unable to get on the plane. Alaskan Airlines told us to contact American Airlines (it was an American airlines flight operated by Alaskan Airlines) and American said we had to go through Orbitz since it was "ticket stock." The first time we called Orbitz, we got hung up on after about 15 minutes on hold. We then spent the next 2 hours on the phone trying to get help getting a flight home.

Orbitz charged my credit card for a reservation that was never completed, I have no confirmation number or itinerary and Orbit is avoiding me to prevent reimbursement. While trying to book a flight and hotel to Maui Hawaii, an Orbitz sales rep charged my credit card several times while the charges were pending and exceeded my credit limit. All charges were declined due to insufficient funds and all reservations were cancelled, but not before American Airlines and Virgin Americas charges came through my account. I did not receive any confirmation or reservation numbers or an itinerary. They received my payment but I have no flight to or from Hawaii.

Orbitz offers insurance on flights, knowing people are assuming that means if they need to cancel they can get a refund. And then when you call to use your insurance they refer you to insurance company which requires you to submit a proof of medical emergency. NO ONE can predict medical emergency, therefore NO ONE would purchase this insurance if they knew all the details. This kind of deception is highly unethical, and Orbitz knows exactly how they are deceiving their customers. I will never use Orbitz again.

I made a mistake by checking that I wanted travel insurance when I booked my travel online. So immediately after booking I called customer service to delete/cancel that portion of my reservation but they said their system was down and I should call back in 4 hours. So I called back in 4 hours and they told me the same thing... but that would've been like 2 am, so I didn't call back until a few days later. But then their service message said due to the storm in the NE that I should call back another day unless it related to travel related to that day or the next. So I called back a fourth time in a different day and I was on hold for over 20 minutes.

I will NEVER use this outfit again. I made a reservation with a hotel through Orbitz and had to change the reservation. Not only did the person get the dates wrong, but I was charged the full price for the change of reservation. I complained and kept getting, "We are sorry" e-mail, but no action or help at all! I did contact the hotel and they actually helped me. Thank you Orchards Inn of Sedona! You are wonderful. Orbitz is an awful company, and their customer service is extremely poor. Avoid them at all costs.

I have been a customer of Orbitz for quite some time and always found them to be reliable. Recently I purchased cancellation insurance on a flight that needed to be cancelled due to a family emergency. Orbitz staff was rude, double talking and not a bit willing to help. They actually issue refunds, then when you try to rebook, charge outrageous booking fees which cost more than money refunded. I will never book flights through Orbitz again.

On May 23, 2016 we booked the flights for 50th wedding anniversary to Hawaii starting on Feb. 9th, 2017. We were told to book early because it was during prime time for Hawaii and we were using Frequent Flyer Miles. We received our itinerary on May 23, 2016 at 12:56pm from Orbitz. We checked it for accuracy and connection times and everything was OK. We did not receive any correspondence from Orbitz or The Rewards Center telling us there were any changes to our flights so we assumed all flights were scheduled as planned.

We booked a hotel with Orbitz and one of the kids was sick so we pushed back our reservation by two days. They apparently didn't inform the hotel so when we showed up after a 7-hour drive our room had been canceled since we didn't show up on the original day. They originally were going to refund us and give us an hundred dollar credit even though our other house was going to be over 200 dollars more. We finally got a house after 2 hours and a huge hassle that is not on the water and doesn't have a pool. Will not be using Orbitz again.

Beware of false claim that the price went up. After buying my two tickets through Orbitz I realized I didn't enter the exact name as it appears on my friend's ID which is strict with Delta. Orbitz customer service said they couldn't change it without canceling and starting over so I asked her to do that for me. It had only been about 15 min. so well within no cancellation fee. Then she tried to swindle me out of $50. more telling me the price had just gone up. I challenged her as I had been looking at that flight for several hrs unchanged. I asked if she was charging me an assistance booking fee and she said no. Not believing the price had gone up I asked her just to cancel everything. I went back into Orbitz online and found the exact same flight I wanted for the original guaranteed price. I consider this a dark policy with Orbitz and caution everyone on this subject.

Don't use Orbitz. I have been using Orbitz for years now and the customer service has always been challenging. I booked a hotel for $109 for three nights. Orbitz charged me $ 170 and when I got the bank statement and called them, they would not change it. The room did not come with a kitchen and when I told them that they did not care. Always check the hotel prices before booking on Orbitz because they are sometimes a lot cheaper. I'm sticking with Priceline at least they try to resolve issues with you.