Orbitz Reviews

I made a reservation with itinerary **. I got 2 bags with my reservation. My initial leg of reservation is with Alaska Airlines, they rebooked me with United as the flight was delayed. United charged me $200 for the second bag. Now Orbitz not helping me with refund of baggage fee I paid. I should get two bags without additional charge as per my reservation.

Recently booked an apartment through Orbitz at BCA Furnished Apartments in Atlanta. Was scheduled to arrive on 10/10/24 the same day a CAT 4 hurricane was to hit our area. Property manager at BCA initially said they would refund and was seemingly understanding. Then he contacted me to say that BCA's policy of needing 7 days to cancel prohibited the company from refunding any of my money. No way was there any idea that a hurricane would hit our area a week before our trip. BCA denied any refund and Orbitz was complicate with this company as well. Highly recommend staying away from both companies. Both are good with adding insult to injury. Both BCA and Orbitz suck!

Don't ever use this site to purchase your tickets because their website is not reliable and if you get a confirmation on the site. Make sure you take a screenshot of the confirmation in addition to making sure you get the confirmation email. I cancel a flight within 1 hour of purchase and received a confirmation on the website stating that the refund will take a couple of weeks, so I assumed it was canceled, I checked the email confirmation but since sometime it takes some time to be delivered, I thought it was normal. after a week and a half I still didn't see the refund, so I logged in to the Orbitz site and right after login I get an error message stating I need to contact Orbitz by phone to cancel my flight.

This is the worst company ever!! I travel a lot and I have never in my life had to deal with this. They literally have no people to contact. All I can get is a bot or old articles. I booked a flight and the reservation number they gave says invalid and I have no way to get in touch as without a booking number you can't get through so I have lost the entire cost of the flight.

Do NOT book flights with Orbitz. We have spent over 10 hours on the phone with 7 different Orbitz agents and 3 supervisors trying to correct our travel itinerary with NO satisfaction. What they do is let you explain your problem, act very polite, tell you to hold so that "the back office" can try to fix the problem with the airline and then drop the call. Orbitz never calls you back!

This company is horrible. It borders on being fraudulent. I have nothing against Indian people but customer services have little no working English language skills. The calls drop. They are not trained or intelligent one or the other or both. They cannot speak English, and they can't deal with the slightest of problems. In their attempt to help they make things worse, and it has cost me financially. Never, never, never use Orbitz. I can only hope that justice will be served and this fraudulent company will go out of business soon.

Booked a flight for my daughter a month ago. Than received information that she had a chance to attend a 9/11 ceremony in honor of her aunt. I did not want to cancel the flight, I just wanted to change the destination of the flight. Orbitz refuses to change the flight, said I can nor refund the ticket, I have to eat the cost, so now she is screwed of attending this ceremony with her family. With talking directly to the airline, they stated that if I would have book through them, they would be able to help me in some way. Never again. Orbitz is a shame.

Orbitz books flights on Southern Airways Express and they do not provide any warnings that this Airline flies 6 to 8-passenger Aircrafts without bathrooms. This should not be allowed, these aircrafts have limitations and a big red warning should flash requesting the consumer to agree to this type of Aircraft.

We recently purchased airline tickets to Houston from Orbitz. When the hurricane hit Houston and the power was not restored the week after the hurricane, we contacted Orbitz and they were very, very helpful, far exceeding our expectations. Karen **

After some chat, they agreed to refunded me, so I could book the room as it was cancelled.

I booked a car rental through Orbitz and was quoted a price of $157.51 including "all mandatory taxes and fees". I ended up being charged $302 by Thrifty. I contacted Orbitz several times. Orbitz claimed that they contacted Thrifty and Thrifty told them the charge was correct. Orbitz refused to do anything else to resolve the issue. DO NOT TRUST THE PRICES QUOTED BY ORBITZ!!

I feel like I have been scammed. Redeeming flight credit through Orbitz is a nightmare. Do yourself a favor and book your flights through the airline directly. This company is a relic of a bygone era.

Scam scam scam, I don’t know how this company is still in business. I rented a car through them in Cabo and got insurance through them only to find out that the “insurance” I purchased through them wasn’t valid in Mexico?!?! Then why even offer it?!?! That’s a scam to me.

I had been a user of Orbitz for nearly 20 years. This past week we drove 14 hours from Colorado to Texas. That day there was a severe storm in Houston and our hotel was without power and we could not stay. We called them and per Orbitz's protocol. That was an issue that fell to our family to find another place to stay. They refunded our money within 4 business days and we had to find our own place at nearly 10pm cst. We will not use orbitz ever again. They were very matter of fact in telling us "per protocols" they were not required to help us find a new place.

They double booked a flight and now I can't talk to anyone about a refund and the flights don't show up in Orbitz. How can the airline charge me when I booked through Orbitz and then Orbitz doesn't have a record of the booking? I'm never using Orbitz again.

I am very dissatisfied returning customer. I recently booked 2 trips for 4 people according to Orbitz pictures on its package site it showed 2 beds which I chose, when I received my itinerary it stated 1 bed. Why in the world would you show a picture of 2 beds but intend to give a person just 1 bed. This is very misleading. And when I called orbitz all they could say was that I should have read the description of the room and will need to pay more to get a bigger bed. While I can appreciate that, you can not show a picture of a steak and give me dogfood. This is absolutely unacceptable.

An absolute massive scam of a company. I paid for a hire car and was unable to get it, yet they kept the money. Left me high and dry at the airport with kids. Poor communication (if any) and even worse service. Unable to process the simplest of tasks. Avoid at all costs.

HORRIBLE SERVICE. They ticketed my wife missing 5 letters at the end of her name. I submitted a request for change 6 weeks ago. I’ve been on the phone for over 6 hours. Every time I’m bounced around. Put on hold, I was told it was approved but they can’t seem to payment to fix a problem they created. They are ABSOLUTELY INCOMPETENT in solving a simple problem.

Don't use them to book a trip. They are very unhelpful during changes and other events. They take your money and screw you out of the refunds and changes. No matter what. They sell you a fraud of an insurance policy and just suck. You cant talk to a real person. You cant even use the site half the time.

I give zero stars. I booked a flight with the price listed as one price (there was no indication at all for additional taxes or fees upon checking out or confirmation at time of payment). I went to check my bank information and I was charged an additional $200 added to the total price without my approval. This is fraud, they have to at least tell you about additional fees so you can agree with final payment price before checking out. This is so deceitful and I will never book with them again. Always better to just go through the source and cut out the crooked middleman.

Cole at Tampa Bay Airport Alamo was very helpful. He saw that there were five of us with a lot of luggage so he was able to give us an upgrade. He made our vacation more comfortable & memorable. We will rent from Alamo again.

Orbitz is not a reliable travel agency. I booked my latest flight (two weeks ago) with Orbitz. It is an international flight outside of USA. The flight schedule was changed to be 45 minutes earlier, but Orbitz never notified me about the new schedule, also Orbitz app still shows the old time. As a result, I missed the flight. Avoid Orbitz to book any flights!!!!!

Why?

Messed up our lodging in Arizona- --- would not pay hotel.... because of their wrong input ---- Hotel manager had to contact Orbirz to straighten things out.... Uncalled for. Service by Orbitz was terrible.

I have been flying internationally for almost 30 years, and I have never seen such horrible customer service. I booked a flight, paid 2100 USD...Turkish Air changed their flight out of TOR, so my only other option was to leave much earlier from MSP to TOR, 10 hour layover in TOR. Fine, it happens...All I asked is that I get a seat upgrade. If I have to wait 10 hours in an airport, at least make it up to me. I spent over 8 HOURS on the phone with Orbitz supervisors, trying to sort this out....In the end, I just gave up and asked for my money back. Imagine my surprise when Orbitz told me there would be a $300 penalty for canceling my flight. I didn't cancel ANYTHING - I paid Orbitz $2100 for a flight they couldn't deliver. In the end, after 8 hours, they promised to return my $$$, eventually.

I have purchased many flights and hotels through Orbitz over the years, but never again. I booked a flight for work in March of 2023 with travel insurance. A couple days prior to the trip a family member tested positive for COVID 19 and then myself a few days later. I called Orbitz right away to let them know and cancel my flight. They offered me a credit with each of the airlines stating I had a year to use it. I was fine with the flight credit and didn’t realize this was not the insurance. The credit didn’t show up in my account so I called and they stated it would take a few days. The credit never showed up.

I used to use Orbitz a lot in the early 2000s and they were good but my experience with using them in 2023 has been awful. I booked a flight through Orbitz and paid extra for an "extra comfort seat " which the airline refused to honor. I was on the phone with Orbitz for over an hour and it was resolved by them giving me about $130 in Orbucks. When I tried to book a hotel and applied the Orbucks, they didn't apply even though I ticked the check box to apply them. I was again on the phone with them for over an hour and they refused to help apply it. They said there was a problem with the website and I would have to cancel and rebook on the app for me to get my Orbucks. I have a flip phone and can not use the app. They also said I need to get a hotel where I pay in full but none of the hotels I wanted had that option and nowhere did it tell me that information prior to booking. I will never use them again. I have no idea what happened to this company.

We traveled from Ca. to Tx and we booked a room thru Orbitz. The price was a listed, we booked it, the Hotel was Awesome. Orbitz charged us one amount, which was fine, when we checked out the price on the receipt was less. I call Orbitz customer service and ask why the difference. All I got was lip service. It would have been cheaper on our part to book directly with the Hotel not Orbitz. And he kept say Expedia not Orbitz. I told him I call the Orbitz Customer Service line not Expedia, he informed me that all the travel sites that people book thru is Expedia. The dollar amount of the bill was $15.00 difference. So lesson learned!!! Book thru the hotels directly...

Went to book return flight for 232 dollars. They declined my card. I checked my back and they had instead charged me for 193 dollars. I called, they said they don’t know why I was charged. Won’t do anything about it. Told me to call bank. Bank said only orbitz can do anything about it. Orbitz had the worst customer service ever. It’s FRAUD if you charge someone’s card for an unagreed amount. The manager couldn’t care any less, said that the charge should fall off within 72 hours. If not, to call them back. Horrible horrible horrible customer service. STAY FAR AWAY FROM THIS COMPANY.

Horror! Left family in bad area of town, only to pick up my new car rental, booked through Orbitz.com and even included their collision warranty. Booked Dollar Rental through the Orbitz.com website. Arrived at the Dollar Rental car counter in Treasure Island Hotel. Dollar had no car reserved for me. They told me I can't trust Orbitz. I call Orbitz and they have nothing to say but cancel my reservation? DO NOT TRUST A RESERVATION YOU MADE ON ORBITZ.

I booked a family trip to DR in 2022. Unfortunately one of the member's passports got lost in the mail. Prior to the trip I contacted Orbitz to weigh my options. I was told I needed to contact the Resort in DR for a refund. I reached out multiple times and either there was no answer or no one spoke English. When I did finally reach someone they said, "No problem. If the person isn’t here upon arrival you can move forward with the refund then." In hindsight I should’ve fought for the refund but we were hoping for a miracle. The day of I called Orbitz again to confirm this family member was not going. They continued to push responsibility off on outside parties. Thankfully we were able to get in touch with Delta and they immediately granted a credit.

Rented a car through Orbitz and when I got to Florida to get the car I rented the place was closed before their closing time. Then the next day, all day every 2 hours I called the place called Easirent and they never answered. So I contacted Orbitz since I booked it with them to get a refund and No help. 1st and last time I will be using Orbitz.

Orbitz has cheated me out of $328.23. They have misrepresented their services by not making it clear when renting a car per their website function of Car Rental Only that a Flight would be needed otherwise they could steal your money without consideration of the customer's uncertainty of the rules and regulations provided, especially in the process of using their website that allows Car Rental Only selections.

First thing, I had a credit due to a late cancellation. The flight was $329.67. I lost that money and was told I would have a credit with the airline. I Called Orbitz to book another flight, but wanted to upgrade to a different section. The cost of the new ticket was $443, I had a credit of 192, I was not thrilled but did not mind paying the $251 charge. They charged me a $99.00 penalty fee and stated that was Delta's policy because i wanted to upgrade. I called Delta and they denied that claim. They noted that the third party had the right to waive the fee or charge what they want. Orbitz charged me the $99, not Delta. I made the payment on August 29th and today I go to my bank and it is in the red.

Orbitz quotes a price, asks you to pre-pay everything, but the taxes, and tells you what you should be paying when you pick up the car in Texas. We rented a car from dollar Rent-A-Car through Orbitz. Orbitz charges upfront in order to get a lower rate. When we got to the register, the race date wanted to charge us was more than what Orbitz had quoted and what I had pre-paid, not only did I wait online for an hour and 20 minutes, on a hotline picking up a prepaid car from Dollar Rent-A-Car (never again), but the rate Dollar was charging me and the rate Orbitz quoted me were not the same. Called to complain to Orbitz. Their resolution was giving me $25 towards my next hotel stay. Unacceptable.

I highly recommend not using Orbitz for any type of travel. They do the ole' bait and switch. My family purchased a trip and insurance to Florida only to have to change the city due to an emergency situation. Instead of them taking ownership and helping us. They referred us to the actual airline and the airline was charging full price, of course. Orbitz took no responsibility nor tried to help us. Even though we purchased the trip through them. I will never, ever and I do mean never use Orbitz AGAIN and recommend you (those reading this) or your family or friends not to use them either. Save your time and money, go somewhere else!!!

I booked tickets through American Airlines through Orbitz. The Orbitz website showed all the details of my upcoming trip, I received a confirmation email from the airline the day of my trip. But when I got to the airport, they told me Orbitz had canceled my ticket and refunded my bank account without notifying me in any way. I had to rebook with the airline, my trip cost $600 extra, and I had to return on a separate flight from my husband. If I had booked directly with the airline, this couldn't have happened, so I will never use Orbitz again.

I've been an Orbitz customer for over 20 years. I've booked over 100 travel reservations through them. I recently booked a car reservation for approximately 26 days in advance. Orbitz recently started offering non-cancellable CAR reservations. In very poor form and in my belief what they've done intentionally, is they only call out the noncancelable reservations in most minimal way possible. The non-cancel reservations are also interspersed with the cancellable reservations. When I booked my reservation, Orbitz charged my CC. I IMMEDIATELY contacted customer service to cancel. They informed me they would not refund my money. I escalated the call. After 53 minutes and 2 escalations, they offered a 50% refund. I accepted the 50% refund, cancelled my orbitz account, called my CC company to dispute the charge. I will NEVER book with Orbitz again.

Don't book with Orbitz! Their prices are extremely higher than the hotels and their match guarantee is not even comparable to the hotels. I booked through Orbitz for July 7-9 Room 2 double beds and sofa bed at the Hyatt in Greensboro NC for 3. They charged me $345.92 nonrefundable. As a member of Hyatt, the rate for those same two days is $288.19 and refundable up until one day before check in. What is the purpose of using Orbitz. They don't offer any discounts or bonuses for their service. I truly believe they are a ripoff. Also customer service told me Hyatt was not a place they offer price match but the reason they refused to price match is because my reservation with them is nonrefundable and Hyatt offers a refund up until the day before you check in.

Orbitz sold an airline booking but refused an name correction on the booking once we arrived at the American Airlines ticket agent. The Orbitz agent then started an argument with American Airlines agent, lying about the policy of American Airlines. Subsequent customer service calls showed no help from Orbitz about their own inability to understand airline policy... AVOID THEM AT ALL COSTS. They cannot deliver reliable aircraft bookings.