Orbitz Reviews

After leaving us at the airport for 1 1/2 hrs to get a shuttle, we arrived to a very rude employee. We traveled for 12 hrs to get to Newark and at the moment we needed the car the employee tells us we can't drive to certain states that are very near the airport. They sent me texts and email messages about insurance and other information but failed to state the hidden fees until we were at pickup with no other option. This is false advertising on the Orbitz ad (unlimited miles) and hiding fees from the customer so they can't have a choice.

Absolutely horrible. I canceled the flight and Orbitz is holding the tickets in an “open” status. Therefore I can only rebook thru Orbitz instead of using the airline app. The insurance I bought covered absolutely nothing so that was a waste of 200$ and the hotel only gave back 200$. Customer service was awful and they lied multiple times even with SouthWest airlines telling them that they were incorrect about what they were telling me. Do not book with them. Use it as a price comparison tool and go directly to the airline or hotel you are booking with. Don’t say I didn’t warn you.

The company is good to find flights, but other than that, booking is full of travel insurance scams, as not worth the investments. Flights are nightmare, so scheduling directly with airlines, hotels and car rental companies, is a better deal, also for refunds. My case was an hurricane, so the flight was cancelled, the hotel charges two nights plus fees regardless, so the insurance is worthless. Also, on the claims, no updates on sites., even the companies, except the hotel all refunded.

I made a terrible mistake in using Orbitz to book a hotel room for 3 nights in Vancouver in June 2025. It looked like a nice place in a nice part of town. I paid in full as required. As it turned out the “hotel” was a more like a hostile in a really bad part of town. To get to our room we would have to climb a flight of stairs with luggage after getting off the elevator. We signed in only to be able to get to see the room. (A small bedroom in an old building.) There was a very unsafe feeling when standing in front of the (locked) lobby. It was especially uncomfortable having to witness a man defecating on the sidewalk outside.

What a nightmare this company is to deal with. I booked a mobile price and was charged double. I was told the system never makes mistakes. Seriously.. I spoke and emailed with no less than 15 people from their India call center. No one helped. Just got the runaround. Reported to BBB and the credit card company. I would never use this business again even if it were the cheaper option. The customer service is just too much work.

Shiesty. I booked a vacation package through Orbitz from August 16th to the 21st, 2025. In St. Maarten. Flight, auto rental, hotel, and trip insurance. The airlines cancelled all flights due to Hurricane Erin. Neither Orbitz or Hilton Flamingo Vacation club or the auto rental company would refund my money. I had to dispute the charges with my credit card company. I will never use Orbitz or Hilton again, and best of luck getting a person that speaks English.

This company is really fraudulent. I booked a hotel through Orbitz and attempted to add an extra day within just five hours of the original booking. They made it impossible to talk to live agent and directed me to use their virtual agent, which initially provided an option to modify the reservation. However, once I clicked the option, I was told changes weren’t allowed, I would need to cancel and rebook instead. I followed their instructions, canceled the original reservation, and rebooked. Only afterward did I discover that the cancellation was non-refundable. As a result, I was charged twice for the same stay. When I contacted customer service, they blamed the hotel. If the hotel doesn’t offer refunds, why does Orbitz tell customers to cancel the booking? Their system is misleading, and I ended up paying double because of it.

We were taken off course in a private MTS transportation van in cancun, to drop a friend of the drivers off at the hospital. I went on Orbitz and live chat begging for help, saying that we're being kidnapped, taken somewhere against out will without being told where, why, or who the other person was. NO HELP was offered. They responded a few minutes later saying they didnt get an immediate response from me and they were closing the chat. NO HELP, NO FOLLOW UP, NOTHING. When I called afterwards, the supervisor told me, it looks like you eventually made it to the airport, and he didnt hurt you... like that's what matters here. DISGUSTING, UNSAFE EXPERIENCE.

Horrible Customer Service, When I booked my tickets online and paid in full. The day of my travel I found out they Spelled my name wrong. Ticket was booked 5 months in advance through Orbitz. The day of the travel got my boarding pass at the ticket counter and unable to pass thru the security check point due to unmatched name on my boarding passes vs my Passport. Horrible customer service of the Orbitz staff refused to admit their mistakes. I'm dealing with the customer service over a month to get my refund. Numerous phone calls spoke to few supervisors, etc.

I made a reservation In Kona online for a personal family vacation under my name. I provided my personal cc card. After the trip we found out they illegally charged my husband's corporate concur work account which was never provided to them nor signed for. My husband was a listed driver. But they took it upon themselves to willy nilly charge a company account his name also exists on under a reservation he didn't even make. This is a bad look at work. And all the rep offered was two days future comp which does nothing because one, we have no upcoming trips planned and two, we don't even want to use them in fear they will charge a work account. Which this is the second time in two years they did this. Absolutely insane. I wanted my current reservation comped partially was was told we can't do that unless we refund the card used. Aka the work card we never EVER provided for this reservation.

Stay away from this company. Very confused to access the itinerary when needed, customer service is horrible and GOD forbid if there is a delay or something with the flight, you will have to call the airline company and deal with them yourself. So do yourself a favor and purchase the ticket from the airline directly.

Purchased a train ticket through Orbitz and never received a ticket from the company. Called the company who told me that Orbitz did not send them any information. After contacting Orbitz about this issue they would not provide a refund.

Sun Country did it for free. Do not use Orbitz. Again never use Orbitz. That's how bad they are.

I purchased a ticket in March 6, 2025, I called May 19, 2025 to cancel due to an unexpected medical condition. I couldn’t cancel online and was prompted to call customer service in which I did. The rep told me my ticket was non refundable and I had to go through the Airline. I said no problem. I have been trying for 5 day to process the refund request and I kept getting error. So today I contacted the airline and they said I couldn’t get a refund because I was a No Show. I said how is that possible? My travel date isn’t until June 4, 2025.

I booked a flight on Orbitz a few months ago, as the flight is now getting close I wanted to look up the dates and times. In searching my emails, I was not able to locate the reservation information. I saw the charges on my bank account so knew that the booking should exist. I called the customer service number. Their system will not allow you to speak to a human unless you have an itinerary number. I cannot call the other airlines because they require me to contact Orbitz. So, I am now stuck with having paid for a flight and no way to obtain the information to board said flight. Sadly, I think they are better than the other agencies but not good enough.

I used Orbitz in 2024 to book a 7-seater SUV for my family of 5 (plus luggage) when we went to the UK for a wedding. I had taken insurance and the pay-later option. This booking was confirmed with Orbitz/Fox with EuropCar for pickup at London Heathrow for 3 weeks in October /November 2024 for approximately $2100.

Absolutely HORRIBLE customer service. After all flights were confirmed, my wife and I received an email from Orbitz stating that one of our flights had been changed by the airline (Delta) to a much later flight on the same day with a 10+ hour layover in the airport. They said we could accept the change or get a refund. When we called the airline, they said that not only were we still showing as confirmed on their records but there also were other flights available earlier on that same day. The only way we could get a flight that was better than the one offered by orbitz in their email was by calling them and insisting that they book us on a flight of our choice (not theirs). This company is a borderline scam company with EXTREMELY POOR customer service, poor communication, and impossible to understand agents.

Used to be reliable, now it's just a bait and switch scam. 2 times in a row now my return flight on a round trip have inexplicably changed days out of the blue. I was willing to accept user error, but this recent trip I was very careful to make sure the days were correct. But when I went to my itinerary sure enough the date was changed. I'm so pissed off.

If there is less than 1 star I would certainly give it... Orbitz made me lose $900 and just simply saying forget about...nothing we can do...the airline cancelled the flight and after 4 months I couldn't get my money...shame on them...please be careful they just want to take your money by any mean..I'm going to sue them in a court of law.

Do not ever book through these guys! I had a flight issue with Frontier Airlines that has the worst customer service ever and I called for support to Orbitz which is the website I initially booked my flight through. I was told on the phone from a very nice gentleman that he does not have any access to Frontier Airlines and could not help me! How do you book flights for an airline you have no access to? The airline is telling me I owe them money for a flight I booked and paid for months in advance through your site, but you can not support me? Does not make sense and the airline is telling me I have to go through Orbitz! This is not how you do business! Beyond upset about this whole experience! **

Do I really have to give one star? 0 would be better. Their customer service sucks, I believe it is in the Philippines. They were no help at all after my flight was changed. One thing I have learned is always go directly through the airline. After this I will be deleting the app and never using them again. Will also recommend to others not to use them. The manager was insulting when he didn't help and then asked if there was anything else he could help me with.

I am appalled by the lack of support from Orbitz. My 76-year-old father, who has a language barrier, was completely unaware of a 40-hour flight delay, as the airline kept changing the delay time—from 9 hours to 16 hours, to 25 hours, and then to 40 hours—while he was already at the airport. He was left stranded and had no idea what was happening.

I had extremely frustrating with this Orbitz travel agency, I booked a flight with them, upon checking a day before my flights the airlines cancelled my flights w/o letting me know, even orbitz did not email me or contacted me, I immediately contacted them to resolve the issue cause my flight is the next day already, they said called the airlines, but the airlines told me that they cannot find my booking details, even though I submit the evidence that I have itinerary tickets and paid them already, both this agency and the airlines they are not helping me resolving the issue. They are pointing each other. I highly recommended avoiding this Orbitz travel agency unless you want to lose your money due to their technical issues and lack of accountability.

Our experience with Orbitz was deeply disappointing and has left us feeling cheated. We booked a rental car for our vacation, with the reservation under my wife’s name and payment made using my credit card. However, upon arriving to pick up the car, the rental company refused to release it because the names didn’t match. Despite trying everything to resolve the issue, including requesting a name change, we were met with inflexible policies and no assistance.

Hi, I just want to say that Orbitz is a horrible scam. I paid nearly $1,200 for an all-inclusive package. When I arrived at the hotel, they only booked the hotel, but not the meals. I am absolutely sure that the mistake was caused by the chat because I had chatted with them about something unrelated to canceling the all-inclusive package.

I made a reservation with itinerary **. I got 2 bags with my reservation. My initial leg of reservation is with Alaska Airlines, they rebooked me with United as the flight was delayed. United charged me $200 for the second bag. Now Orbitz not helping me with refund of baggage fee I paid. I should get two bags without additional charge as per my reservation.

Recently booked an apartment through Orbitz at BCA Furnished Apartments in Atlanta. Was scheduled to arrive on 10/10/24 the same day a CAT 4 hurricane was to hit our area. Property manager at BCA initially said they would refund and was seemingly understanding. Then he contacted me to say that BCA's policy of needing 7 days to cancel prohibited the company from refunding any of my money. No way was there any idea that a hurricane would hit our area a week before our trip. BCA denied any refund and Orbitz was complicate with this company as well. Highly recommend staying away from both companies. Both are good with adding insult to injury. Both BCA and Orbitz suck!

Don't ever use this site to purchase your tickets because their website is not reliable and if you get a confirmation on the site. Make sure you take a screenshot of the confirmation in addition to making sure you get the confirmation email. I cancel a flight within 1 hour of purchase and received a confirmation on the website stating that the refund will take a couple of weeks, so I assumed it was canceled, I checked the email confirmation but since sometime it takes some time to be delivered, I thought it was normal. after a week and a half I still didn't see the refund, so I logged in to the Orbitz site and right after login I get an error message stating I need to contact Orbitz by phone to cancel my flight.

This is the worst company ever!! I travel a lot and I have never in my life had to deal with this. They literally have no people to contact. All I can get is a bot or old articles. I booked a flight and the reservation number they gave says invalid and I have no way to get in touch as without a booking number you can't get through so I have lost the entire cost of the flight.

Do NOT book flights with Orbitz. We have spent over 10 hours on the phone with 7 different Orbitz agents and 3 supervisors trying to correct our travel itinerary with NO satisfaction. What they do is let you explain your problem, act very polite, tell you to hold so that "the back office" can try to fix the problem with the airline and then drop the call. Orbitz never calls you back!