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3 Couples booked travel from Montreal and Toronto to Tortola in the British Virgin Isles. As normal the flights from San Juan to Tortola were cancelled. The Airline Inter Caribbean said since we booked with Orbitz we needed to contact them to fix the problem. We made other arrangements at our expense to get to Tortola and then spent 2 weeks Calling Orbitz everyday to confirm return tickets. Orbitz said, "Talk to airline directly. Sorry we can't do anything," Airline said our booking was with Orbitz. Lesson learned "Always book with Airline directly." So not use Orbitz or any other Internet travel company. If you do it's at your own risk. I have travelled over 3 Million miles in my career, very few issues if ever with AirLines direct.
For the second time in 2 days Orbitz pre-authorized almost $1000 to my account without confirming my booking. When I reached out to customer service the 1st time I was told that I should have consulted the airline to make sure there was adequate searing for my 2 person booking. I was told the only way to guarantee the rate was to re-book while I waited 7-10 days on the refund. I was denied access to a supervisor or a corporate email address. Like a fool I rebooked (as I had never encountered this problem with Orbitz before) and the same exact thing happened. I did save screenshots of all correspondence and filed a complaint with the Better Business Bureau.
I booked a round trip ticket about three months in advance and found out about a month before the trip that I needed to change my departure date. After calling the airline and the Orbitz customer service, I was informed it was impossible to change the booking. Since it was my mistake I informed the airline and Orbitz reps that I would be booking an earlier one-way flight to my destination and use the flight from my round-trip booking which I was assured would be fine. Instead of being fine, I was informed when attempting to check-in for my return flight that my seat had been forfeit. Since the booking was through Orbitz, I was informed Orbitz had resold my seat without informing me despite being assured I'd have a seat on the plane. When I talked with an Orbitz customer rep afterward, they insisted that I had never called beforehand and blamed me for the problem instead of trying to do anything to fix the problem or reimburse me for anything.
I reserve the room at 300 tenth SC. We drove 5hrs to a room that had blood in the sheet and headboard, several hair on the pillow and 5 mini liquor bottles in the mini-fridge. There was also ** from the time we got out the car into our room. I immediately contact Orbitz to cancel. Because payment was set at Orbitz to pay at hotel. Everything was canceled, we went somewhere else. Orbitz said they tried to contact them for a few days, 5 days later they said the refund was denied because of a bogus service fee that’s the same price as what I booked! Orbitz told me I made the purchase with the other hotel and not them so, "we can’t help you." Now I’m hoping my bank can help me otherwise I’m screwed.
I searched for car rental and hotel in Halifax Nova Scotia. Orbitz came up with Budget car rental $530.42 and collision protection $77.00, on Sept. 27, 2022. Hotel Halifax also came up with a rate $146.96. Having searched on Google. CA, the currency was taken as Canadian Dollars, there was no indication anywhere that it would not be C$, as I searched in Canada, for Canadian companies and Canadian location. On arrival at HFX airport Budget counter I was presented with a bill in US$728.58 (and the collision coverage of C$109.01). The Hotel Halifax bill was presented as C$208.51. THIS WAS FRAUDULENT to charge US dollars as all the bookings were for Canada in C$. Orbitz (owned by Expedia) is defrauding Canadians. DO NOT EVER BOOK ANYTHING FOR CANADA WITH THEM OR EXPEDIA!!!!
I pre-paid for a flight via ORBITZ. Although I was charged $245.65, when I showed up at PHL airport, I was not listed as a passenger on the flight. Despite calling customer service several times, I was advised at the airport to purchase a flight directly through Frontier. To add insult to injury & cover up Orbit’s error, the airport counter agent advised of the notes in the system stating “Pax agreed to cancel”. I NEVER spoke with any representative nor requested a cancellation. Because I wanted to return home & get to an outcome, I eventually purchased another ticket via the airline. Thank God that I was able to purchase another ticket. What if this happened to a passenger without the immediate finances? I DO NOT RECOMMEND ORBITZ. BOOK DIRECTLY THROUGH THE AIRLINE. SAVE YOURSELF THE HASSLE.
I pre-paid a car rental through ORBITZ, but when I showed up to get my rental there were no more cars! They told me to leave and get an Uber! I am out nearly $500 and Orbitz claims no responsibility. Neither does the car rental agency. Orbitz does not stand behind their customers or the companies they work with. I am a long time Orbitz customer but will NEVER book through Orbitz again!!!!
On 5 March 2021, I rebooked two flights through Orbitz for a Total of $1.050,40 USD. On 18 September, TAP Portugal changed my flights and via email, Orbitz offered to change or cancel with full refund. I requested a refund and have continued to request a refund numerous times over the course of the last year. Several times via email, I was assured that it my refund was in work, but eventually Orbitz stopped responding. In addition, while initially booking this flight, the agent that booked me confirmed that my credit of $870.20 for a previously cancelled flight would be applied to this purchase. However, when I checked my bank account the credit had not been applied and I was charged the full amount again. The credit was issued on 24 August 2020 due to a cancelled flight, which Orbitz would only reimburse by credit. I’ve spent hours on email/phone trying to resolve this matter and all this documented in email correspondence with Orbitz.
On 13 Sept 21, I was notified by Orbitz in writing that my flight was changed/no longer available and that cancellation with full refund is available. On 14 Sept 21, I requested cancellation and full refund of this reservation. On 16 Sept 21, I inquired to status of my cancellation and full refund. (Information below) On 18 Sept 21, I was notified by Orbitz that the cancellation and full refund was being worked with TAP. 24 Sept 21, I received more information about my flight as if it had not been cancelled, so I had to call an Orbitz agent and on the phone for over 45 mins to “recancel” my flights. The agent was unsuccessful at cancelling my booking and issuing my refund because “the option is not available in the system”. This agent said they were required to call TAP (the airline) to resolve.
Subsequently, there was email correspondence between myself and Orbitz that they were working my refund - until all correspondence from Orbitz stopped. This reservation is in fact a 2021 rebooking of a previous flight that was supposed to be mostly paid by a credit through Orbitz for a trip cancelled by TAP due to COVID in 2020. However, after the rebooking with an Orbitz agent using my credit, my bank account was actually charged in full by TAP without using the credit. I lost my entire credit and am now struggling to get money back from two separate and cancelled bookings. What was the point of going through a third party? I expect Orbitz to fully reimburse me for the total amount of $1920.60. Booking ID: **. Refund Email Correspondence: **.
A disgraceful company with very shady business practices. Rented a car through Orbitz and paid $270. Picked up the car and they added in other insurances that more than doubled the cost. When I spotted it, I reached out and asked that they be removed (I was happy to pay for them to that point as I hadn't spotted them earlier). They mislead me on how to rectify it and accept no responsibility. Beware these charlatans!
I booked my flight through Orbitz for 1st April 2021. The airline canceled the flight due to COVID and I received the email to either get flight credit or full refund. I opted for full refund but never received it. I have been contacting Orbitz since April 2021, but haven't received my refund till now (Aug 2022). Also, every time I call customer service, I had to explain the whole situation again and again. They promise me to provide the resolution in next 72 hours, but I never received any email or call about the resolution.
I booked a 5 day stay at the Island House for the first week of August. While there were no issues during my stay I would like to make future guests aware of dishonest business practices. I booked my stay through Orbitz (owned by Expedia) and paid extra for free booking cancellation/modification. For personal reasons I needed to amend my booking to arrive a day later than originally planned. I called Orbitz within the free cancellation period and was given confirmation by the customer service agent that my booking would be amended with no fees. Upon arriving at Island House on the new arrival date, I was subsequently made aware by management that my cancellation request was denied and I would be charged for the night that I was not there. I was not given a valid reason why the amendment was not made, despite Orbitz confirming it had been.
Whether the blame is to be held with Orbitz or Island House is of no significance. To be charged nearly C$1000 for a night that I was not at the hotel, and having made the amendment within the free cancellation period and accordance with their policy, is not only entirely unjust but is an instance of two companies acting dishonest. This not what I would expect from businesses that each 'score competency is guest experience. I would not recommend using Orbitz or Island House to future guests.
The Orbitz website does not indicate ANYWHERE that their prices are in USD. Not on the main website. Not on the booking page. Not on the receipt. I am in Canada. I booked a hotel stay in Canada. It was not until I read my bank statement that I saw I was charged the exchange rate. When I contacted Orbitz for a refund The customer service rep tried to explain to me the prices are in USD and my bank is in CAD. I repeatedly told them I see that now but nowhere on their site does it say this. For 30 minutes this went back and forth. Until the customer service rep tried to tell me a dollar sign ($) means USD. I explained the dollar sign is used in Canada too!! (Actually over 20 countries use it.) The rep repeatedly told me a dollar sign ($) means USD. I repeatedly told him that was absurd. I've never seen or heard of a site with that system. I told him I need a refund and your site needs to be updated. Borderline false advertising.
After repeated requests for a refund and told several times it was non-refundable he finally suggested canceling my booking and "requesting" a refund from the hotel. So my hotel is canceled and he says the hotel might still deny the refund. Extremely disappointed. There was no fine print I missed. Myself and others read and re-read every booking step. His excuse of a dollar sign equalling USD blew my mind. $80CAD MORE for a 2 star hotel than if I had used ANY other travel site.
Orbitz is full of crooks. It’s close to impossible to qualify for a refund and then when I did, they came up with ridiculous excuses on why they weren’t going to give it to me. My flight was canceled. I was on the phone with an incompetent agent for over 3 hours and at the end all she could come up with was I would be refunded. Then, after 2 months, I received an email that they couldn’t refund my flight due to not having the flight information anymore! Because it was canceled!!!! Once you book, even if you pay extra for insurance on your reservation, they will take your money and give you no other options for changes or cancellations. Do not use Orbitz for anything! The company should be in jail for stealing money!
Rented a car with sixth rental car with Orbitz. At arrival price doubled and orbitz refused to help. I never heard back from orbitz. Their suggestions was to cancel the car and would left me stranded in a foreign country with no transportations. Terrible customer service and they don’t care. Stay away from orbitz.
We purchased a hotel room and we paid for insurance in case we need to cancel it! We called back to cancel it 2 hours after booking and it's been 2 months 5 days to check in and although we already have an open claim with the insurance and the insurance said we can get our money from Orbitz a month ago but Orbitz has been super ignorant! Last time I called customer service told me everything was resolved and we will get our refund in 3-5 days(10 days ago) and right now I'm on the phone and the customer service says it's not refundable! We should have booked with another company! Orbitz is not honest at all! We've been going through so much stress right before our vacation because Orbitz doesn't do its job!!!
Upon arriving at the hotel in Monterey we found that it in no way met the descriptions given on the Orbitz listing. In fact, our impressions of the hotel interior, exterior, and surroundings were so bad that we decided to turn around and walk away from the place, even when knowing that we would lose our almost $900 payment. Luckily, we were able to get a nice room at a slightly lower cost at a nearby Mariott.
My complaints against Orbitz is that this hotel never should have been given anything close to the posted four-star rating. Also, after us having seen it and deciding to not check in at the hotel, Orbitz handled this as a general cancellation without allowing us to post a review to inform other travelers. We did contact Orbitz in an unsuccessful attempt to get at least some of our money back. This did not come as a surprise, since the refund policy had been clearly stated. However, it should be noted that Orbitz appears to not screen hotels for misleading posts.
I found a flight with the itinerary I wanted on Orbitz and KLM's site for $1771 but the agent and eventually the supervisor claimed they same itinerary was $2300 on their end and with my credit I will pay $1000. I was incensed. The same flight was showing $1771 on Orbitz and KLM and if they had only given me a chance to apply my credit at checkout the only out of pocket increase for me would have been approximately $500. Why would they quote a hight charge? The guy kept saying that's what KLM was giving them. So I asked for them to refund my money so I could just rebook and it was a flat no. So Orbitz is not only stealing my money, they won't let me use the credit on a flight as they promised when the credit was issued. Mind you, I spent another 3hrs with them making a total of 6hrs this weekend alone. This is a very horrible company to work with and I want my credit as promised.
So, we're having major issues with Orbitz - we had a flight cancelled, just cancelled, no alternatives, and now Orbitz is refusing to give us our refund of $3700. Five times they've said they would do it, or call us right back, but of course they never do. Now it's on to regulatory boards, the BBB and possible legal action against them. Their call center is in (I think) India, so you can forget anything that even remotely resembles customer service.
Orbitz (Expedia Group) scams people. DO NOT USE ORBITZ!!! I have been trying to get the refund for the cancelled flight back in 2020 due to COVID 19. Since, their excuses and stories for why they can't refund me or validate a voucher have been changing. They first blamed the airline company, then they said the voucher has been expired (the voucher they issued was not usable hence I am still fighting for my money back). Now they tell me the airline directly refunded me already, which is not true because the airline company emailed me with a statement saying that they NEVER transfer a refund directly to customers because the price of a ticket fare for refunds, penalties or fees are calculated by travel agencies.
The last response from Orbitz I just received is to check in with my bank because that is the "best place to address my concern." People purchase tickets online with credit cards, not with bank transfers. Orbitz's agents must be hired and paid for being dumb or not caring at all for complicated matters. Why would I check with my bank? The airline company informed me last year that Orbitz collected the refund on Feb. 13, 2021 and Orbitz refuses to refund me or issue a voucher that I can use. E-Dreams (I also had another booking through E-Dreams in 2020) took my case seriously and refunded me 100% months ago whereas Orbitz has stolen my money and tells me to check in with my bank. Orbitz DOES NOT HELP THEIR CUSTOMERS. THEY ONLY SUCK MONEY OUT OF THEIR CUSTOMERS.
We rented a vehicle to drive to Houston, Texas. My husband was diagnosed with Cancer and we had to go to MD Anderson Cancer Center. We rented a car for an allotted amount of time. We finished with all of the doctors appointments a few days early. So when we returned it 2 days early, I asked for a refund for the unused time. We were denied and said no refunds would be allowed even when we returned it early. Terrible service! How can you charge for unused time. And especially when we could use that money towards our medical bills! I made multiple calls and even requested for a manager to return a call to me so I could speak with them about it all. I never received a call at all, even after calling multiple times. I would NOT rent from them!!
I never write reviews, but they should be shut down and they are a total scam. I booked a flight on the phone with one of their travel agents, who accidentally BOOKED ME ON THE WRONG FLIGHT. But hey, mistakes happen, and I called them back to correct the flight. I thankfully was able to get in touch with the same woman who made the mistake. She admitted her fault on the phone, booked me on the correct flight, and said I would get refunded the full amount for the flight that she accidentally booked. However, I never got the refund back in my account. I called again, I spoke to someone else who admitted their mistake, but said that I would only get flight credit, but NO REFUND. I then asked to speak to a manager, and they said I would have to wait 24 hours and they would call me. Of course, I never get a call. They scammed me out of money for a mistake that they made. If I had a lawyer on retainer, I would sue. DO NOT use this company.
I had a hotel coupon for a place in California for a trip I was suppose to take but Covid happened. I am only just starting to travel again and had remembered that I had this coupon so I logged onto the site and tried to make a reservation but the hotel no longer operates as a hotel. Orbitz initially said I could only use the coupon at that hotel (but the hotel website clearly says you can't book anything at that location). After a few more calls to Orbitz they finally said I could use the coupon towards another hotel but only in that city. I live in Michigan, the trip was for a music concert in California and I don't have plans to go there anytime soon. Rather than trying to work with me to use the coupon for a city that I am actually traveling to they have my money and lost a customer. Goodbye Orbitz.
More than a month ahead, I booked premium economy tickets to NYC -- including specific seats. I have it in writing. But I don't have those seats, it turns out, because Orbitz never confirmed the seats with the airline. Instead of the window and aisle that I booked, we'll be in 2 middle seats -- obviously not together. Orbitz is very apologetic -- and agrees that it's their fault -- but they're not prepared to do anything to remedy the situation. The lesson is clear: skip Orbitz and book directly with the airline.
Terrible experience when I was ready to fly one week before I found out that Airline cancelled my trip., I was looking for alternatives to fly, no successful., They refund my flight but not the Hotel because the Hotel and Orbitz policy… At the end I lost my money because the hotel refused to reimburse it
This company works with scam artists!! They collected my money months ago for a unit and when I got here the person didn’t even respond, they never gave me a code for the apartment and then it was extremely difficult to talk to people from Orbitz/Vrbo on the phone, they kept hanging up on me, dropping my calls, putting me on hold for over 30 minutes at a time… So I was just sitting in a Target for 4 hours with all of my luggage trying to figure out what the ** I was going to do. Waiting for them to email or call me back … or trying to call them but it was always 10-15 min before someone would answer.
Eventually they put me in a really gross Days Inn for 2 of the 6 nights. (It wasn’t even close to the caliber of home I initially intended to rent. In a crack head part of town. I was scared to leave my belongings in the room!) My plane landed at 3:00, I wasn’t in a hotel until 8:30!!! THEN they told me they would email or call about finding a booking for the last 4 days of the trip. They never called or emailed about it, and stopped answering the phone altogether!
The second day I finally took it upon myself to use them again (through ORBITZ!?!) to get another unit closer to family since the first three days of my trip I was stuck at this hotel that I was scared to leave my belongings at, the second host was also unresponsive and finally just sent a refund! At least this person sent the full refund back but either way Vrbo continued to tell me that it would take 7 to 10 business days to get my money back… So now I’m out 1800$ and they want me to book AGAIN?!? Told me to wait for an email or call from them to set up a verified host, again, never called or emailed to find me a verified and responsive host/place. They didn’t treat me like a priority at all.
After the second host canceled I did get a hold of someone at Orbitz/Vrbo, finally, after being on hold forever and I was starting to cry because this whole situation had made me sick to my stomach, not knowing where I was going to stay and being stuck in a garbage hotel, I told him I need them to expedite the refunds because I can’t just keep forking over nearly $1000 at a time for homes. His response was to “just get an economical hotel” and when I said that, "I don’t feel safe here" (I am a female traveling alone!) and that, "I want my money back so I can get a nice hotel" his response to this was, “why would you come to a vacation without a penny in your pocket?” WHAT!!!? Are you serious?
Your team is so unprofessional, I am in the worst distress, I’m here to visit with family who isn’t going to be here much longer and I may never see again, but instead I am fighting to try and get a hold of someone on the customer care team! Struggling to get a place to stay last minute during spring break in Florida! They never called or emailed me to try and make it right, they never called or emailed me to try and set me up with a verified unit, and the first person that was scamming me still hasn’t sent the full refund! I will be reporting this company to the State's Attorney General, the BBB, and telling everyone I know that this company does not vet their hosts, they take your money instantly but don’t even care if you get into a unit!
After years of using Orbitz we had an absolutely dreadful experience with them. The incompetence is incredible. Whoever is running this business is running it into the ground. I liked booking with Orbitz in the past because I travel regularly for business and I know all my travel documents and plans are in one place. In March I booked a round trip flight to Hartford for business. Two weeks before my trip I learned that I needed to change my outbound flight for the following morning. I tried to do it online, but the system was constantly down. So, I called and waited on hold. When an agent came on, I told him what I wanted to do. He put me on hold for 45 minutes, and when he returned he had rebooked my flight for the next day without asking me what time I wanted to fly out.
I told him he booked the wrong time, so he put me on hold for another 45 minutes to see if he could correct it. When he returned he said the system wouldn’t let him make the change because there was a $9 tax. I said, "Fine, I’ll pay the tax," but the system wouldn’t take it. I asked for a supervisor. No supervisors available. The next day, I tried again. Now I have an outbound trip scheduled which is too late for me to get to my meeting on time. I asked the new agent to transfer me back to the original flight. After another hour, he returned saying all the seats on the original flight had been sold! My husband spent 90 minutes on the phone trying to get it fixed, and I also spend another 90 minutes on the phone without accomplishing what I needed.
I also had a credit of $410 in my “credit” file from a cancelled trip due to Covid, which expired in two days. One agent said if he had my AAdvantage member # he could extend that date for six months. I gave him the # and he left to get that fixed. After being on hold for another 45 minutes, I got disconnected! While I was online, I literally saw the $410 disappear from my credit file. I called back and asked for a supervisor again. No supervisors available. He could put in a request to have one call me back in 72 hours. No one ever returned my call. So I still don’t know if I’ll get the $399 credit for the flight I changed, and the $410 I had in my credit from Covid has disappeared and there’s no one to talk to. Is it possible to give zero stars?
I've made a car rental in advance (1,5 month before). Two weeks later I want to change the dates but agent told me it is difficult to do it so instead of that I should cancel the reservation for free and make another one.. I saw 100 USD cancelation fee so I asked the agent if they will charge me for that. I have a screenshot where agent is telling me I will get full refund and no fees will be taken- and still they charged me 100 usd cancellation fee. I've send a claim showing the conversation with agent - but they don't care. This is a company which doesn't take any responsibility for their support agents action and knowledge. They should be fined with enormous penalty - maybe that will change their attitude.
My wife and I booked a 17-day All-Inclusive vacation for October 2021. It started out as a complete nightmare thanks to Orbitz (I will NEVER EVER EVER use Orbitz again). When we got to the resort, Orbitz had only booked us a room, not the all-inclusive that we paid for. We spent our entire first day sitting in the resort lobby calling Orbitz over and over and over, and each time we would end up getting disconnected by them. Even the resort tried calling them and they hung up on the Resort too. They also lied every time we'd ask to speak to a Supervisor and they'd tell us they had no Supervisors on duty. Really? We never did get anyone at Orbitz to help us. So out of the blue, we were looking at having to spend a HUGE chunk of money that we didn’t have on us ($1,700.00), that we shouldn’t even have to spend. It was such a complete mess.
I showed the resort our reservation, and luckily they were sympathetic and cut us a deal on the cost (Gave us the All-Inclusive for $600). I don't know what we'd have done otherwise. Then, for the next 9 days I called, messaged, used the chat on their website, Facebook Messenger, Facebook page, you name it. They were doing everything they could to avoid us. I called them in excess of 50 times. Therefore I started posting our story on their Facebook page over and over every few hours. Finally, I guess they realized I wasn't going to relent so after NINE days they finally got in contact with me. NINE DAYS. Most people's vacation would already be over by then!!
Orbitz' finally caved in and paid us what we paid out of pocket to the resort for the AI. However, it's only 1/3 of the cost of what we paid Orbitz (Repaid us $600 when we'd paid them $1,700 for the AI). To this date (it's been 6 months now), they have REFUSED to pay us back the rest of what we paid them for the AI. Instead they blame the hotel as if it is somehow the hotel's fault. They keep telling us "we are advocating on your behalf with the hotel". Why? The hotel didn't do anything wrong. What is there to advocate??
We have finally launched a complaint with the BBB. Our next course of action will be to file a lawsuit in small claims court. The cost of the all inclusive is $100 per day (roughly) per couple, and we booked for 17 days. Orbitz only paid us back for $600. Therefore, they owe us roughly $1,100 and they need to refund the remaining amount to us. They were paid for something that they did not provide; they are not entitled to keep the money, despite the fact that they seem to think that they are.
Taking in to consideration that we spent our entire first day in the hotel lobby trying to rectify this issue unsuccessfully, then spent the following 9 days dealing with this issue multiple times per day every day, I am of the belief that Orbitz should do something slightly better than just simply refunding the amount that they didn’t pay the hotel. Clearly, however, I won’t count on them ‘doing the right thing’ since they don’t even want to refund the money that they owe us, and somehow are of the belief that screwing up 9 or 10 days of someone’s vacation is rectified by a $150 travel voucher. Yes, they screwed up our vacation, kept a large percentage of our money, and they think a $150 travel voucher makes us even. Seriously??? Like I would ever use their company again after a mess like this???!!!!!
All I can say is stay as far away from this company as possible. Their customer service is in India or something and it is HORRIBLE. If you need help on your trip from Orbitz, you will be **!!! Save yourself the time, the grief and the misery, and book hotels, flights, and rental cars directly on your own. It has been SIX MONTHS now, and this mess remains unresolved.
After years of using Orbitz we had an absolutely dreadful experience with them this last October, 2022. We had booked a 17 day All-Inclusive trip to Mexico before COVID started. Due to COVID and travel restrictions, we had to defer the trip. When we were finally able to take the trip we contacted Orbitz and scheduled it. By that time the cost of the resort and airfare had gone up, understandably, so we paid the extra amount they stated was required for the trip.
We get to the resort in Mexico and go to check in, only to find out Orbitz only booked us a room. They didn’t book us the All-Inclusive we had paid for. We called Orbitz and explained what was going on and they hung up on us. The resort called them and they hung up on the resort. This happened over and over and over. We asked to speak to a Supervisor numerous times and each time we asked we were told there were no supervisors on duty. Really? We spent the entire first day of our trip sitting in the hotel lobby trying to get ahold of someone at Orbitz to rectify the problem. In the meantime, we paid the resort for the All-Inclusive portion out of our pocket so we’d be able to have food and drink.
For NINE days we contacted Orbitz via phone, email, Facebook, their online chat, you name it. We wasted a TON of our vacation dealing with their absurdly horrible customer service. Orbitz finally ended up refunding us what we paid extra to the resort out-of-pocket for the All Inclusive. To this day, Orbitz has never paid us back what we originally paid for the All-Inclusive when we purchased the package through them. Orbitz has just taken that money and stuck it in their bank and enjoyed.
All in all, this is the absolute worst experience I have ever had dealing with travel. I contacted Orbitz at LEAST 75 times before getting ANY resolution whatsoever. Dealing with Orbitz was an absolute nightmare, and at the end of the day they screwed up our vacation and ripped us off. Despite having used Orbitz for years, we will never use them again. They have people at the ready to take your money, but when they screw up, there is NO ONE available to talk to. This was the worst experience ever, and I won’t make the mistake again. As far as I am concerned, Orbitz owes us a refund or another vacation. PERIOD.
Their site advertises "Free Cancellation" by a certain date and takes prepayment and they later claim their "travel partner" charges a 25% penalty when you try to cancel well within the pre-stated date). What!!! They do a complete bait and switch and act as though it has nothing to do with them (even though you paid them!) AND you have a copy of stated deadline in writing. Please do not trust Orbitz for your bookings. ⁸
Orbitz Company Information
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- 500 W. Madison St.
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- United States
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