Orbitz

We had a booking in Chicago next weekend but my wife’s grandma passed away yesterday. The funeral was set for next Saturday in Atlanta which made it so we had to cancel & Blake made it a pain free experience when we called the help desk. Great customer service, a loving heart, and a quick turnaround. That is how I would describe our experience with Blake and Orbitz. I would definitely book through Orbitz again and recommend anyone to do the same.

I received an email the night before my international flight home cancelling a part of my flight. The airline did no rebooking and the customer service line wasn't open for hours. I called my travel credit card concierge and they were useless. I needed to get to Beijing and was prepared to pay $360 to buy a ticket to replace the leg that had been cancelled. I have 3 young kids and just wanted to be sure I got home.

Recently planned a trip to Las Vegas to attend a concert and it only took me a few minutes to make arrangements for the flight along with making hotel accommodations at the same time...this was a very quick process at the Orbitz website.

It was pretty straightforward and easy to use, I have used Orbitz pretty regularly, but I have found that most travel sites are about the same price. I don`t see a big savings using one over another.

Last November 2018, I booked with Orbitz for 3 consecutive nights (each night in separate city - Buffalo, NY, Syracuse, NY and Boston, MA). A day before my intended travel, there were thunderstorms, snow and people got stuck for 11 hr on the road, in short there was a weather catastrophe. Since the roads were difficult the next day as there were still vehicles to be cleared all the way to Niagara Falls, I asked Orbitz for a cancellation of all 3 nights (despite having a non-refundable) reservation and they granted me my request with a full refund.

I rented a car back in December for a family holiday trip. We purchased collision damage through Orbitz. During the drive a rock shot up from the road and cracked the windshield. When we returned the vehicle- Enterprise charged us $500 additional to cover the repair per their policy. We were told to contact Orbitz to get reimbursed for this amount. I have spent a total of 5+ on the phone with the insurance company and Orbitz just trying to get reimbursed for an accident that was already covered. Finally, when I was given a claim number and told to fill out the claim forms that were being emailed, they emailed the wrong forms. I am really disappointed with the service thus far and the excruciating process that reimbursement for collision damage has proven to be.

Orbitz denied my flight due to two letters on my fiancee's name being switched around (** t h ao to ** h t ao). In December 2019, I booked two tickets to fly my fiancee and I from Laos to SFO. I did not realize that the two letters on her first name were accidentally typed in wrong (switched place). Even in the confirmation when I received, the spelling on her name looked correct to me. I checked the name and spelling 3 times and I did not see the error. When we went to the check-in counter on the day of our flight, we were denied our boarding passes. I called Orbitz, and they told me to talk to the airline. I talked to the airline, they told me to call Orbitz. I called Orbitz, they told me Orbitz has lost control over the ticket and that only the airline supervisor can change it.

I asked for a refund for at least 2 nights of our stay and they said they would investigate that the hotel Dolphin in Orlando told me that they couldn't refund me for several nights because of a sewer issue in our room. They said the hotel denied they told me that even though I have a recording of the conversation and a refund from hotel of 202.50 for hotel fee per day. I don't know what "investigation " they did..but of course Orbitz says the hotel denied it. This was our first family vacation and first time using Orbitz. So very disappointed in this process. Not to mention our SUPER SHUTTLE canceled on us as we arrived in Orlando and then again on the way back but never told us. Orbitz did refund the 108.00 for that charge.

I am a frequent user of Orbitz as I travel often. Stay away from the travel insurance firm that they use. It seems like a simple thing by just checking the box to insure your trip but in the event you do need to cancel they WILL NOT honor that payment you made and refund your funds. As travelers we incur a lot of expenses and time trying to get where we need to. It is a shame that there are firms out there that prey on travelers especially when they are in time of need and despair while trying to revise their plans for one reason or another.

Horrible customer service experience! They did not honor their coupons! 2 hours later after my call being dropped several times a manager David with a string Russian accent (clearly they outsource CS) told me it was nothing he can do! Don’t trust them!