Orbitz

Recently planned a trip to Las Vegas to attend a concert and it only took me a few minutes to make arrangements for the flight along with making hotel accommodations at the same time...this was a very quick process at the Orbitz website.

It was pretty straightforward and easy to use, I have used Orbitz pretty regularly, but I have found that most travel sites are about the same price. I don`t see a big savings using one over another.

Last November 2018, I booked with Orbitz for 3 consecutive nights (each night in separate city - Buffalo, NY, Syracuse, NY and Boston, MA). A day before my intended travel, there were thunderstorms, snow and people got stuck for 11 hr on the road, in short there was a weather catastrophe. Since the roads were difficult the next day as there were still vehicles to be cleared all the way to Niagara Falls, I asked Orbitz for a cancellation of all 3 nights (despite having a non-refundable) reservation and they granted me my request with a full refund.

Accurate information on room and amenities. Enjoyed most of the stays. Staff was helpful and available. Good location to our event. Breakfast adequate. Clean room. Comfortable bed and felt secure at the hotel.

Overall simple to use. I use Orbitz for all of my travel plans and the whole process was fairly easy. You can search multiple days for cheapest flights and getting extra services like wheelchairs and escort.

Orbitz is the worst big company I've ever dealt with. DO NOT buy their "travel protection." It is not actually handled by Orbitz and they do not stand by it whatsoever. They just refer you back to the airline or to the outside insurance company. Horrible customer service reps who don't actually care and are not authorized to do anything for their customers. Same response even if you keep asking to talk to each person's higher up. Basically, it seems their business model is to hide behind the ease of booking on their website. If people have issues, they are brushed off. Orbitz is 100% okay with losing customers, even those who have been loyal for years. I will NEVER use Orbitz again.

I made a booking with Orbitz for a multi-city international flight return from Melbourne Australia to Indianapolis USA. The ticket price for this trip was significant at USD 4,768 economy seats. I had to cancel my trip and called Orbitz support and was on hold for over 1.5 hours. When I finally talked to someone they put me back on hold for 10 minutes and then phone connection dropped. This has been repeated at least 8 times to varying degree. I am an experienced traveler and have never come across a company as bad as Orbitz. Certainly have never been so frustrated before about anything.

Dealing with Orbitz was awful. It's true what they say, you get what you pay for. Orbitz screwed us on our flights and especially our hotel room. Although we booked in advance, we found out we would have been better accommodated had we been stand by passengers. They got priority seating over us. Our return flight we didn't even get seated together. We had also booked a hotel room for 2 nights. At least that is what we were charged for. Come to find out that Orbitz only booked the room for 1 night on our behalf and the hotel called to kick us out in the middle of the night!

I stopped using Orbitz as their rewards expire very quickly. I travel frequently and have not received a dime from Orbitz. Use Hotels.com and already have a free $200 hotel room. I think that Orbitz needs to go as there are much better sites that give you freebies.

We booked a hotel through Orbitz a couple of weeks in advance of a trip. We arrived at the hotel tonight only to find that the hotel is closed and has been for a while. I will never use Orbitz again. It is absolutely terrible that Orbitz would sell and reserve us a hotel room for a hotel without even confirming that the hotel is open for business. Makes me wonder if all hotel bookings on Orbitz are fraudulent. Don't ever book a hotel through Orbitz. They are not to be trusted.

Pathetic. Rip off. Go directly through the hotel or airline or use someone else. Orbitz is a well known name, but just another scamming company willing to rip you off and not work with you at all. This was the worst booking experience I've EVER had.

We booked two mountain view hotel rooms through Orbitz in June, 2019 paying an extra $10 for each. When we arrived we received two rooms without mountain views. The hotel said none were available and to speak to Orbitz for a refund. I have called twice now since returning home to hear there will be no refund. They have kept me on hold a long time with both calls. My request for a $60 refund was denied for no reason. We will never use Orbitz again.

On the phone, on hold mostly from 11AM-10:15PM, trying to get another flight or a full refund since they booked my connecting flight too close together and I missed my flight. I got a package deal and they never secured my seats. When I called the airline direct, they told me I wasn’t gong to make the connection and the Orbitz didn’t get me a seat. Orbitz then said I could leave this morning and I pleaded to extend my return so I wouldn’t be across the world for 2 days. I said I’d still go if they couldn’t fully refund me. Hours later, being on hold, while he checked and called around, he says he couldn’t refund my return.

This is my first time using Orbitz to purchase airline ticket, and sadly I had a very bad experience and wasted a lot of my time waiting on their phone line addressing the issue. I wanted to book a flight on Hawaiian airline flying from Honolulu to Singapore for me & 2 kids, I had called Orbitz before booking with them, because I like to confirm 2 things -

Orbitz apparently works with a rental company called ZEZGO. Do NOT book Anything with them. They are out to scam consumers and will falsify information and then place fraudulent charges on your card. They are a Complete Nightmare!!! Go to the ZEZGO website and read how terrible their reviews are and you’ll understand they are a corrupt business and Orbitz should NOT use this company as it make Orbitz seem just as bad!

Twice I have pushed buy on a ticket and the price changed to a higher price. One time I caught it and the other time I did not. My daughter was ill and in a foreign country. I found a ticket for $948 to get her home quickly. I pushed buy and put in the information. I was charged $1450. When I called they said that they would do nothing. I ultimately spoke with a corporate manager by the name of Cory and he belittled me and made me feel even worse than when I had called in. I have used Orbitz for all of our travel needs in the past. I use to love using Orbitz. NO MORE! I see why they have a 1 star rating. What a horrible company.

Not recommend to no one, support team is not responsive, not working with customers! Call support never pickup the phone, front desk never pickup the phone etc etc, tried to change reservation, nothing, not helped..

Wasted over 1hr 30 on the phone w/ untrained consumer service. I requested a supervisor who wanted to charge over $200 to rebooked a flight the same day. This was ENTIRELY the fault of Orbitz who someone from corporate named Amy boldface lied & blamed on American Airlines saying the flight was cancelled due to maintenance & they aren’t booking w/out over $200 charge. However, it was verified it was due to overbooking. The 2nd flight that was cancelled for maintenance which we were not liable for at all. I contacted American Airlines & they w/out hesitation got a flight scheduled. No fee.

Hotel room cost $188.00 per night through Orbitz. It only cost $150.00 per night at hotel. I’ve always used Orbitz and was happy. I will try to book directly with hotel from now on. Also, hotel was overpriced. Did not meet the standard that I expected.

I have been a consumer of Orbitz for years. I have booked numerous flights for myself, family and friends and while creating them their own profiles. My family used to tell me I should be a spokesman for Orbitz travel site because I am always on their app searching for the best deals. June 1,2019 my experience with Orbitz has completely removed my interest in the company. To summarize, I booked a flight for American Airlines Chicago-Vegas as a cute girls trip. I recently had a baby so I was so excited to get away for a weekend and relax and have some girl time. I was able to secure a decently priced flight since I purchased close to my departure date.

I booked a car rental on Thursday with Orbitz to be picked up on Tuesday at the Orlando international Airport. I paid for the insurance and they had my driver's license information. Since it was Memorial Day weekend I called first thing Tuesday morning and spoke with Orbitz and Alamo to confirm everything was good and that all I needed to pay was the $136 when I arrived. When I showed up to get my car I handed the attendant my driver's license and debit/credit card from SunTrust. The attendant basically threw my cards back at me and said, "We can’t rent to you. You’re a Florida resident". I asked him to explain why and he said it doesn’t matter he couldn’t help me and called for the next person in line. I then called Orbitz and said what had just happened and the response I got from Orbitz was, "Oh yeah that’s right." I asked, "Why did you take the booking then if you knew that they wouldn’t be able to rent the car."

I had booked a flight from Dallas -> Miami -> London -> Bengaluru. The flight was leaving from Dallas on 5/24. I checked in on 5/23. I was at the airport on 5/24 but I was not allowed to board because I did not have a stamp on my VISA. I had all valid documentation and was going to India to get the stamp. So I missed all the legs of my flights. I called Orbitz my booking company. They called British Airways. Net net:

Lack of service. No responsibility. No experience when it come to service. The agent don’t even put supervisors on phone. They were polite and courteous before booking. I promise not to use your service in future.

There was a mistake from day 1 and it took me several phone calls, and several hours to try to get it corrected. It never was corrected and to be honest we went to the airport to come home, not knowing we even had a ticket to come home! Sun Country had to look into it and do some changing. Never will I use Orbitz again.

I have been using Orbitz for many times and for different things like hotels flights and cars. Recently I booked a car on your website. Itinerary number **. I had a few questions regarding my booking. So I called Orbitz. I am sure you can check record. My questions was about how to use your app to book cars and additional coverage. All I needed was just simple answers. When I called immediately customer rep was rude and blamed me for taking up his time. Then he refused to explain and hang up.

Checking rates for a hotel, I was led into a multi-level bait and switch operation. They quoted rates and then refused to let me use them. They offered coupon codes but no place to enter them. They promised no credit card required, and of course they required cc prepayment. They overcharged on Travel Insurance. Customer Care lied to me. And their Travel Insurance basically guaranteed you the room you just paid for....so they take your money for a so-called discount price and you have to pay extra to be certain they didn't rip you off. That's chutzpah!

I had an airline credit to be used before July, 2019. I had two phone conversations and an email confirming the same. I booked a flight to London, UK on May 4. I received an email travel document. I also received a second email stating the flight details were below - with no details below. I called twice and sent two more emails to confirm my flight. A grand total of 12 HOURS were spent on hold/talking to people/getting referred to supervisors ~ only to find out they had never issued the ticket, and wanted to argue with me AGAIN over my flight credit, despite having email documentation FROM THEM for the credit, and the newly booked flight.

When buying “cancellation” insurance, know that if you buy a package that has differing airlines; one for departure and one for return and the departure airline cancels their flight, you will have no recourse for the money you’ll be out upon the forced cancellation of your returning flight. Follow this: bought a package from Orbitz that included a departure flight with American and a return with Delta. American ended up canceling our departing flight due to weather. In turn we had to cancel our returning flight with Delta - never got to our destination. American did refund us our tickets, but Delta did not. I had bought “cancellation” insurance only to find out this cancellation reason is NOT covered. So, beware of this “fine” print. Orbitz didn’t exactly spell this out when they suggested I buy cancellation insurance.

I purchased last week RT tickets from Orbitz. I was sent a confirmation email soon thereafter. A few days later I took my departure flight, while at the hotel the night before I was to return I checked the same email and noticed there was not a return flight attached. I checked my trash and spam and found no notice for my return flight. I tried calling Orbitz and waited for over 30 minutes. No one would answer the phone!! After checking my email and calling the airline I departed with, they — Jet Blue, knew nothing about my return flight. So, I booked a return flight home costing me an additional $67.

Booked a flight it was to be on Delta, received the email details 28 hrs later half the flight on Delta and the other half on United. By the way you have to cancel in 24 hrs. They admitted there was a computer glitch. Was on the phone 4 hrs, with their people. To correct the error was going to cost them. In the end they would not help!