Orbitz Reviews

Due to circumstances beyond my control, my plans changed at a Days Inn hotel- I attempted to cancel a reservation completed through Orbitz (Expedia) THREE weeks in advance of the date of check-in. I called this specific hotel to ask to cancel and was told I could but should do it through the company I made the reservation through. I called the Orbitz and was told they would need to contact the hotel. This back and forth resulted in a decision by them to not cancel the reservation. Again, it is over THREE WEEKS IN ADVANCE. This makes zero sense to the customer. I will no longer be booking through Orbitz. I will be avoiding Days Inn. How these two companies can ever make a pledge to respect the customer is beyond me and deserves to be publicly called out.

I booked through Orbitz and was extremely disappointed. The website was confusing, and after being charged multiple hidden fees, I encountered a major issue with my reservation. I reached out to customer service hoping for help, only to find that they have no real power over cancellations or hotel policies. Whatever the hotel decides, that’s final — Orbitz cannot intervene or resolve anything.

Orbitz listed a motel very near Bradley Airport in Connecticut,called The Bradley Inn. When I arrived on March 18th, the evening before my early morning flight. There was a sign on the door stating the place was closed and the building was condemned. I tried everything I could through Orbitz chat to get a refund but the robot just kept telling me that Orbitz would need to check with the motel first, even though even Google stated the place had been shot down three weeks earlier. Finally it hung up when it said it tried to reach the motel but got no answer. First, doesn't Orbitz have a way to check if the hotels they're listing and booking are operational? And if they're not, the refund should go directly to the customer without these circular robot run arounds that lead nowhere! I would be very careful booking with these guys. Because if you have any problems, like NO HOTEL or HOTEL FULLY BOOKED, Orbitz will do nothing for you!

It’s time to eliminate Orbitz as a website. All ratings are poor with no interest at Orbitz to improve or to satisfy customers. I could go on about issues that I have with Orbitz, but it would just add to the hundreds and thousands of negative responses. My advice avoid this at all costs.

This is the second time I’ve canceled a reservation and received a confirmation that it was canceled, but it didn’t take. The property still thinks I’m coming and is charging me. This happened once before with a very expensive flight from the US to Singapore. Their technology is just crap. I am really upset. But I also didn’t get a screen grab this time. Ugh.

This all began with planning a fun trip thinking everything we were selecting was completely refundable and turned into a living nightmare. Do not trust this site or the people they have answering their phones. The customer service isn’t even local to your country and claim to be the “highest level of supervisors/management” you can reach. This company has bigger issues though, they illegally share customer data. I received an email with the information for a “voucher ticket refund” meaning I can use the voucher later. The email was for me and me only as their customer, however there was a random person’s email included on the private email to me.

Booked through Orbitz car rental. Arrived at airport location to learn no cars available, 30 minutes later the smallest car was provided. Neither Orbitz or Dollar would explain and referred me to the terms and conditions and had to pay the same price.

Orbitz committed fraud by charging me a reservation for a large car class while only providing a reservation for the smallest car class. I had full proof of the car ‘or similar’ that was reserved, but I was only offered a car that would not fit those in my group. I made exhaustive attempts to have Orbitz remedy the situation that they would do nothing. I had to pay about four times more than the original cost to upgrade to the vehicle I need. This was fraud pure and simple on the part of Orbitz. Orbitz has ignored request for compensation by Phone, virtual chat, and in writing through multiple emails. Their actions are similar to a restaurant charging you ahead of time for a Michelin star rated meal yet only giving you fast food takeout.

I had accidentally made 2 of the same reservation from Atlanta to San Diego. The customer service online would not cancel one of them. My daughter is expecting our 1st grandbaby. My husband has early onset of dementia. I want him to be there for the birth. The customer service lady would not cancel one of the flights. Mind you, I had found my mistake 20 mins into booking and paying for flights. She told me I would have to pay 200 to cancel!! And I even bought insurance...it’s right here at Christmas who can afford that!! Thank last to the Delta representative, I called them because we are flying Delta. She explained to them that it was in the 25 hour cancellation time. Your Orbitz lady hung up on me... Called again and thus kind Orbitz representative cancelled for me. I WILL NOT BE USING YOU ALL AGAIN!!! I have been a customer for at least 15 years...

Orbitz customer service and online service is not reliable. We have been trying to book a flight for two days both online and on the phone. Every attempt has failed. We get through the entire process and then their website says the flight is no longer available and we should search again. When we search again the flight shows as available but when we try to book it we have the same results. The Orbitz phone representative was not helpful at all. She put us through the same process and it didn't work. Then she became very rude.