Orbitz

My flight was cancelled through the airline due to COVID a while back and Orbitz gave me instructions and timeline to rebook. (First of all it was only a partial refund which should have been my first red flag but I figured that came from the airline). I went to rebook this last week, going off of their instructions, and they “didn’t have any record of the transaction”. It was completely removed from my account. I provided email documentation and screenshots of the instructions to rebook, with screenshots of the same reference numbers I already gave them in the chat. They then magically found it, and tried to charge me $3200 (not a typo, literally over three grand) more than the itinerary showed on their site when I searched.

I book airline tickets from Orbitz and earned $68. I couldn’t utilize due to COVID and lockdown. My earned money $68 gone. It is not fair. No customer service and I tried 25 times and failed to contact them.

You guys will not get great reviews from me. Someone I was supposed to travel had Covid. I couldn't leave. They couldn't leave cause we wouldn't get on the damn flight anyways! And you guys didn't wanna refund me my money! I will never let friends family to order from you guys tickets or trips. Declined me 6 times! When I called said you would email me to update me. No one ever did. 6 times I tried!!!

I booked a hotel about 2 months in advance of our travel. Paid at that time. Upon arrival I was told that three days after I booked and paid Orbitz canceled my reservation. They kept the $900 dollars. I paid again, slightly more and when I returned home I contacted orbitz customer service and they let me know I was on my own. Will never use orbitz or any of the Expedia group services again.

I booked a family trip to the Dominican Republic 3 months in advance. Orbit failed to provide seats on the flight. The day before the trip, I received an email to pre-check in, there were no seats available. The only way I could get seats was if I paid $89 extra per seats. I spent 2.5 hours trying to solve the issue. I was promised a phone call from the Supervisor at 9:45 pm, and the flight was departing at 7:15 am the next day. After 2.5 hours if being on the phone, I was told by customer service representative that I needed to call the airline directly since they just sell the tickets. Needless to say, I never heard from the Supervisor.

By far the worst company ever you can deal with. Beware. They are scammer. Customer service are useless and will make your experience worse. They do not care about anything. They scammed me for car rental and I will never use them again.

If possible try to avoid booking hotel reservations through a 3rd party if you can. In this case, I used Orbitz.com and I have been using Orbitz since 2002. This was the first time I ran into this issue, and right now I'm in the hole ~$5000 USD with no guarantee I will get that money back. I booked 4 rooms in June for a trip in July: 24th-Aug 1st 2021. This was a prepaid booking but on the reservation it says, "free cancellation by July 23rd, 2021." Naturally, because of COVID, plans changed so I needed to cancel 1 room and change the dates of the reservation on the remaining 3 rooms.

I have used Orbitz for flight reservations for years but recently have had very negative experience with customer service which has been (without exception) outsourced to other countries with call takers that are hard to understand and don't seem to know their job very well. In some instances the background noise in the call center is so LOUD you can't hear the person you are dealing with. I didn't get the email for my flight reservation and it wasn't listed on my Trips on the Orbitz website. When I called I was Shuttled to someone in India(?) who gave me the wrong infornation. I had to call the airline to FINALLY talk to someone who speaks English (that I can understand and knows their job), for the correct information..and got the correct info about the flight.

I booked a "cheap" flight through Orbitz, thinking I was getting a great deal. A round trip for $291.70. My (return) flight was cancelled, I had to book another flight to return home that cost me $588.70 alone. It was a nightmare, I had to stand in line for 6 hours to claim a refund from the airline (Spirit). When I checked my credit card I had a charge for $291.97 from the airline and a second charge for $290.70 from Orbitz. That flight ended up being more expensive than if I had booked with the airline directly.

This is become totally fraudulent business. After so many years being your loyal customer, I recently purchased four business class tickets to Europe round trip with insurance. About 10 days before flight I got notification that airline cancelled my tickets. I was on the long call with customer support and after while I was promised full refund. Yes, I received my tickets price back, but I didn't get my insurance money back, $647 is not couple dollars, why I should pay insurance for something that was cancelled not by me and didn't get compensated. This is absolutely ridiculous and I will fight for this money and I will tell everyone that Orbitz is fraud.