Orbitz

I booked six tickets on Orbitz and hit the cancel button within 24 hours. They said I never canceled the tickets so had to pay for new ones. Got new tickets and arrived at the airport for the return flight on Delta. Arrived early for 6:30 am flight and Delta said that Orbitz dropped the ticket. Orbitz blamed Delta. I had to spend over $2500 to get one-way tickets the same day after I already paid Orbitz for the ticket. I called attorney and now working on legal action. Avoid Orbitz at all costs and go direct through the airlines!!!

I cancelled a flight on Delta that I had booked through Orbitz. I received a confirmation of the cancellation from Orbitz dated May 4th. In the confirmation it stated "Fare differences and change fee will be waived provided the ticket is reissued on/before September 30, 2020." I tried to rebook a flight, same destination, same cities, only to be told that Delta wouldn't waive the price difference. I told them I had a letter from Orbitz stating that there would be no charges for price difference. After 3+ hours on the phone with 3 different Orbitz agents I was told that whoever sent the letter made a mistake and that Orbitz wasn't going to honor the price change waiver.

If there was a Zero I would score them a Zero. I bought 2 tickets that were for flights when the pandemic hit. I spent weeks trying to get through with no luck until I finally reached a representative who worked on the refund. The tickets were purchased together but on different credit cards as my daughter paid for her own. Her ticket was refunded and mine wasn’t. After multiple phone calls I received an email confirming the refund; however it was never issued. I didn’t hours on the phone waiting for them to clear it up and finally was told tough luck- her ticket was cancelled by the airline and yours wasn’t even though they were purchased under the exact terms. We requested refunds at the same time- both waiting weeks for responses. The corporate representative said they would not help me with this. I’ve been an Orbitz customer for years and it meant zero to them. I do not recommend orbitz travel for anything or anyone.

I would of left a zero rating. My flights and events cancelled due to no travel to Paris from USA. But they won’t refund my hotel reservation. This is so wrong. Covid people. Never use this site or you will get screwed.

Absolute worst NIGHTMARE come true. Orbitz is HORRIBLE /HORRENDOUS/INCOMPETENT!! Save yourself the headache and DO NOT USE Orbitz! You will be left stranded with absolutely no help or competent representative from a front line to leadership level that can help you with any sense of urgency or efficacy. Take a guess how I spent my 35th Birthday on June 19, 2020 at 6am?!?! Give Up???... Alone in the middle of Newark Airport missing every flight to Tampa because OBLIVIOUS ORBITZ ticketing department Never issued me a ticket after I already booked and paid for my flight WEEKS IN ADVANCE!! - Nightmare Starts now - As I'm walking into the check-in area of the airline a FULL hour ahead of schedule before my flight starts boarding at 7:14; the airline had difficulty locating my info in their system.

If I could give Orbitz 0 stars I would. They wont let you write reviews on their website if you only booked a flight. During this Covid-19 issue we tried to cancel a flight we had booked so we could reschedule it. They wouldn't allow us to call so we had to cancel online. They never canceled our flights. Now, we are having issues of rebooking because it looks as if we missed our flights. Our tickets are now almost tripled what they would have been and they will not do anything about it. They said, "Sorry it's not our issue. Call the airline."

Orbitz won't help you get a refund when airlines cancel flights. I have previously without problems. But that was when there was no issue involved. Recently however Air Canada canceled flights because of coronavirus issues. Under those circumstances the airline will refund the full amount. When I called Air Canada they told me that I could only obtain a refund through the party that sold me the tickets. I have spoken with Orbitz representatives multiple times. I have sent multiple emails and they always referred me back to Air Canada. They are not willing to take responsibility for this issue. It would be much better if I had booked the tickets directly with Air Canada and I would not have lost anything just a headache. In general stay away from Orbitz. They'll take your money but they won't get it back for you when they should.

I booked the Jaz Hotel in Amsterdam for one night (June 28) last January. Then Covid 19 hit the U.S. badly, so much so that the EU recently would not allow ANY flights from the US to the European nation. I was to stay there after departing my cruise (which I did not take). The hotel would NOT refund my money under any circumstances, even though I would have to swim the Atlantic Ocean in order to arrive there. As if Covid 19 were my invention. Orbitz would not refund my money either, nor would they provide a credit for the same amount of money that I could use elsewhere within a certain time frame. Not even for a fee withheld (which I should not have to pay regardless). Sorry. Tough luck. You lose. I'll NEVER use a middleman (i.e travel agency) again, especially ORBITZ.

My husband and I booked our honeymoon to Italy for May of 2020. Clearly, due to Covid, that is not happening. At first, we received correspondence that our flights were being cancelled due to Covid and we would receive a credit. Then it became clear that if we did not book our travel by a certain date, we would lose the credit.

I never write review but this time I will because Orbitz customer service is horrible. Am going to book with them again... Never... Am going to tell everyone not to book with you? Definitely. Here is my story. I'm Olga. We booked tickets to Tampa. On June 10th Orbitz sent me email to say my returning flights hours was change. I looked and said that is okay as it gives me one hour between each flight. On june 21st we came to tampa airport. We trying to print tickets. We cannot. We came to counter and American employee tells us our flight was changed. Call orbits.