Orbitz

Didn't do my usual due diligence and booked a flight with Orbitz, nowhere does the website say any changes must be made within 24 hours or you basically forfeit your money. I went back to the website (more than 24 hours later) and it gave me to option to change my reservation. As I was paying what I thought was a change fee, I realized I had purchased a whole new ticket with the same airline, and there was no way to cancel or even partially refund the old ticket. Orbitz claims their inability to change reservations is imposed by the airlines. This is not true, the airline would have changed it for free had I booked through them. Orbitz has decided to exclusively sell non-refundable tickets. Don't be duped, buy from the airline directly if possible.

We'd carefully planned a trip to Colorado and received a confirmation from Orbitz stating "No need to confirm, you're booked!" for our Durango VRBO. A few days before we were to stay there, I called the property manager to see if we were still on due to the wildfire near there. I was told we didn't have a reservation - they'd never heard of us or from Orbitz. I called Orbitz, after an hour I was assured I'd get a call within 24 hours to correct the problem. No call. I called them back, after about an hour of explaining and holding, I was told to call back first thing in the AM so they could contact the property management company, and inform me when I called.

I booked plane tickets and a rental car through Orbitz. Two months later, someone got my credit card information and spent over 3000 dollars on the Orbitz website. Either someone at the company is stealing customer information, or, their website is not 100% secure. Thankfully my bank did an investigation and refunded the money to my credit card. Using this website to book travel is not worth the hassle of having to cancel your card and ending up on vacation without one. I would choose another booking site.

After I paid Orbitz their card was declined by Hampton. They had to use 2 different cards to get it. Yet I already paid Orbitz. Even called to check status. Orbitz card was declined so be careful is all I can say. I have an amputated leg & had to stand for 2 hrs at front desk because Hampton was not paid by Orbitz. My flight was fine & shuttle. Paid for all by Orbitz but their card was decline doing at the motel. Do I need to say more. They had my money but couldn't pay. BE VERY CAREFUL!

One part of my flight was cancelled by the airline. I called Orbitz since they are the ones that called me to make alternate arrangements. I received zero viable alternate arrangements and spent now 4+ hours dealing with this situation. I escalate this to 2 supervisors and even the Expedia corporate office. Not one single person was able to resolve the issue and continually directed me to speak with the airline. Don’t sell something you don’t plan to back for your customers. Don’t call me to communicate the issue with a cancelled flight if you’re incapable of actually resolving anything.

We traveled to Spain this past week. Our son became ill and we were unable move him, so we needed to stay in current location. We had reservation to stay in Barcelona at Leonardo Hotel for 2 days, which we would not be able to make due to circumstances. I cancelled the reservation via Orbitz online (2 days before arrival date and was notified afterwards of a cancellation fee of the entire stay visit ($750), including taxes and other fees. I was surprised by this. Our reservation paperwork did require 7 days notice for cancellation, which I was not aware of until time of cancellation.

I purchased a non-refundable hotel stay thru Orbitz, the charge was $719.37, after $30 bucks applied. Still, a $20 daily fee was to be charged by the hotel. Sadly, there was an accident involving a member of my family and we had to cancel the trip. I reached directly the hotel to ask for at least a credit, because of the situation we were going through. I had access of my reservation thru the hotel website and for my surprise, the cost was $583.30 and it was payable at check in. The hotel approved the cancellation without penalty, and Orbitz insisted that they could not refund, because they couldn't confirm this information with the hotel. After a few email communications, and an angry phone call from my part, I finally received the refund.

Orbitz is of zero help after the sale. Missing baggage help with dealing with the airlines. Multiple flight delays - without compensation or the offer of compensation; zero help with dealing with the airlines for lost luggage. Assuming Orbitz is a customer service organization is incorrect. I will never use Orbitz again. Orbitz is good at collecting your money - and after the fact they are awful.

FIRST OFF -- no stars. Had to choose or could not post. About 10 days ago I made a flight from Odessa - Minneapolis to get my cancer treatment. Once again life has taken a bad turn and I no longer will be living in Odessa and I will be in OKC. Okay -- I BOUGHT AND PAID FOR TRIP INSURANCE for $48 through Orbitz. Last night in wee hours I called because I need to change ticket. I got Josh and May who either are not well trained and gave me misinformation and they are NOT American with competent English know how and understanding your questions.

Well I guess there had to be a say for Orbitz to gouge the consumer on airfare. I was a very enthusiastic user of Orbitz but today after I booked I found that Orbitz added a $45.00 "Booking Fee". Their explanation when I complained was that the fare I got was 'economy' and now they charge. If I had gone directly to Delta I would of course avoided this outrageous charge. So, my STRONGEST recommendation is to check out the fare on Orbitz and see if this "Booking Fee" would be charged and if so go to the airline to book directly and you will save the money. No need to trust these sites anymore - they found a way to get on the 'gravy train' of excess charges.

Orbitz refuses to refund my airfare cost two weeks before the flight. My daughter was refused a visa to go to England for her wedding. Orbitz will not give refund, make me keep a credit available till April of 2019.

Orbitz mislead its consumer and refuses to take its responsibility and make amends for it. On April 28, 2018 I made hotel reservations through Orbitz via its website where I found Hotel Sorrento Seattle. When I made the reservation, there was no notice of a cancellation policy or any indication that hotel reservations were non-refundable on the page advertising the listing. There further was insufficient notice on the payment page. Instead, it was buried within lengthy text as if it was being hidden. In all of my prior experiences and as with any other legitimate business, a customer has the right to cancel the reservation provided that there is adequate notice (e.g., at least 48 hours’ notice).

Orbitz has set their website up to entice you to use them to book travel through them then makes you jump through hoops to obtain the reward for using them. One mistake and you fail to get your reward.

Due the Orbitz I had the worst experience with them ever. Went to Vegas to get married and Orbitz didn't let us know we had to put deposits on everything and the insurance that we bought for our Rent-A-Car was no good. Couldn't use it and now I'm having a hard time for them to refund me my money. Never use Orbitz. They ruined my wedding day due to taking all this money from us. It's not like we got a whole bunch of money. We saved our money to get married and they ruined my wedding day. Orbitz sucks. I will never ever use them ever again.

Never book a trip with Orbitz. My husband and I booked an all inclusive trip to Grand Oasis Tulum in the end of May 2017. This resort was a total disaster. We went a couple days with no hot water, had cockroaches, sometimes they didn't stock the warm fridge or take our dirty coffee cups. A couple days into the trip my legs were covered in big bug bites. I was given alcohol. At the end of the trip my husband and I started getting sick. The list goes on. I contacted Grand Oasis Tulum right after my trip and told them about all the problems. I was told take it up with Orbitz. I sent a letter to Orbitz and was told, "We will get back to you." I have 15 to 20 letters that were sent since then. I was private messaging on Facebook with both companies. Orbitz would say we contacted the resort and Grand Oasis would say we don't show getting anything from Orbitz. They even wanted screenshots of the conversations, which I sent. Nobody wants to deal with it.

Just want to share my horrible experience which I had with Orbitz. True example of horrible customer service and unprofessional/unethical approach. Wanted to warn/inform as many individuals as I can so that they can avoid mistake of booking tickets via Orbitz. Being a travel agency and when you are charging booking fees, you should tell all details while making the booking which they are not doing and instead of accepting the mistake they are blaming that it's your mistake that we choose Orbitz.

Booked a trip, hurricane came to Florida, had to cancel, said, "Thank goodness I purchased insurance." Now trying to book a flight again since 4/12/18 for a trip 4/25, have spent at least 7 phone calls for at least 2 hours one was 3 hours. Got shifted around, bad information, higher prices for ticket, agents said one thing, had to do everything manually they said. Sent emails, asked to be contacted by phone, no one called. Use of my credit time and planned trip is running out. Tickets more expensive, requested refund, got more deceptive, manipulative talk. This has been a horrible experience I would not advise anyone to use this million dollar conglomerate for anything at all, car, hotel, flights. Consumers are definitely subjected to a BEWARE situation.

They wasted 12 hours of my life, ALL ON VACATION this last Very short year. I have never spent this much time in abandon parking lots waiting for rentals (maybe just less than 16 hours on my phone bill). After that many hours it seem like they have just given up on trying to make customers happy like the airlines. There is no excuse to spend this much time dealing with my trip. I have spent at least 6 different 2 hours phone calls to get nothing but managers who can help me. Never again!

They offer hotel booking protection plans when you book non-refundable rates in the event you need to cancel for a medical reason. Before moving forward with a reservation that included a non-refundable rate, I called on 4/5/2018 to confirm if this was the case and whether I would get a refund, the agent confirmed and I asked him to double-confirm with his supervisor. Today, 4/16/2018, I am calling to cancel the reservation and have been on the phone for over 2.5 hours. The first ask Kajesh, said he was unable to find any documentation of the call I had on 4/5/2018. I gave him the date and time and he said he was going to forward me to his supervisor. I then get on the phone with the next supervisor. I give him the story and explain the situation. He states that he can pull up the call from 4/5/2018 where the agent confirmed I would get a refund and if he makes that promise, he would absolutely get me a refund.

Have been a customer for many years with Orbitz and they booked my family a room in PHX Sky Harbor airport area. Had to catch a flight next morning but was not advised it was bike week so when I called to change hotels they told me no problem. They understood after I explained it is not a family environment, and after speaking personally with the front desk and was told they totally understood and gave me the ok to return my money for the 1-night stay, and after Orbitz agent also agreed and called the hotel himself and verifying the fact that the hotel was ok to return the refund. The fact that I looked for a hotel that I advised agent I was going to pay cash they still paid the whole amount on the card. They still took full amount.

My husband is in the military, so making permanent plans is always a gamble. We purchased cancel protection for a flight, and sure enough, he got orders for last-minute deployment. Between him and I, we called Orbitz NINE times to try to get a refund on our tickets. Customer service was terrible, I had to threaten to get my husband's supervisor involved, and we finally got our refund the day before our flight (and two days after he left). I have never been so disappointed with a service in my life. It's not like we changed our minds about our trip, the government sent my husband overseas. If your family has any kind of unpredictable schedule, military or otherwise, NEVER use Orbitz. And their "cancel protection" is a JOKE.

Used Orbitz to book a cruise. After looking over my final payment I noticed they added trip insurance. I called the C/S number on my paperwork to cancel this coverage, I am still over 90 days before my cruise date, after several calls to different numbers I was told to call & 8 emails I was told it couldn’t be canceled. I will never use Orbitz for any travel needs.

I booked a United flight through Orbitz and when I went to review my upcoming flight ($196.00 total) I saw that they booked the wrong time (I requested AM and it was a late PM flight). I had luckily purchased trip protection for $38. Orbitz website informs you that with trip protection you can cancel a flight and receive the money amount in credit to use towards booking another flight. I cancelled my flight and was given a phone # to call to use my credits to book a flight at the correct time.

I attempted to book a flight a week in advance due to flight costs and last minute invite to wedding. While booking my flight just as I was waiting for booking confirmation I got bounced back to the search screen and was told to search again. So I did thinking it was a technical glitch on my part. So I proceeded through the booking process a second time and was denied saying payment not accepted when I know I have sufficient funds. So I tried for a third time and was prompted to call my bank.

Please share my story. I hate doing this, but this is the most upset I have been in a long time. For the help throughout the lead up to my wedding, my wife and I gave wedding gifts to her parents and my parents. My parents' gift was three nights in Toronto, a city we went to after we got engaged and loved it. We booked the trip through @Orbitz on @PorterAirlines in October, and given it was a surprise we paid for Travel Protection/Insurance. Fast forward to today, my dad is recovering from hip surgery which has him out of work from February through at least June per his orthopedic surgeon.

I call customer service. I talked to a representative and explained that I wasn't sure on my son's return date. Was there any way to leave the date open or someway to be able to change the date if needed. He said to purchase traveler's insurance and I could change the date once. Then when I needed to change the date I was told that I COULD NOT Change it. That the insurance can only be used in an emergency situation.

I had prices a PV trip for a week, when Or it's offered flight, hotel all inclusive for less than $1300 for 2 people. (Unheard of price). Tried to book it for an hour, got various messages... wrong info, unable to process card (I tried 3 good cards to no available ). Finally the last message Said they were experiencing "technical difficulties". So. Of course I contacted customer service/they looked into it/after 15 minutes they informed yes, they could book that for $300 plus more. The prices are consistently changing etc. I will never use Orbitz. Booked with Hotwire.

Let's start at the end... 800,000 Orbitz customers and credit card security issues announce Mar 20. NOT good. On top, bought insurance on ticket. Told there was a credit, now went to book emergency ticket home due to family emergency and no credit. Orbitz did not make a notation on file. They are blaming Delta, Delta says we didn't book ticket. Orbitz did. You paid them. Orbitz then said to file insurance claim... Insurance claim declined with "non-specific reasoning". Military members do not get any discounts, do not get any freebies for anything. This is all out of our pockets. We MIGHT get to check a military bag without a fee. I called Orbitz and Expedia called me back. I filed insurance claim with AIG and got a decline memo from Aon. Zero transparency. Nobody knows whats going on and on top of all of that? Service people and English skills are tremendously lacking.

Booked airfare, misspelled middle name, first and last name correct. Called within 24 hrs. was told they didn't know if airlines charge name change and I would receive an email answer within 48-72 hrs. Email stated name change 250$ cancellation 400$ because past 24 hrs. After 1 hr to speak with Jessica - supervisor - I said that I called them within 24 hrs. Answer I got was "we have no records". Stuck with paying 250 or 400. Isn't fair as I called within 24 hrs and rep wasn't informed, all they had to say is cancel now and re-book, that's all. NEVER AGAIN.

I booked a car rental for the Ontario, CA airport for February-March. When I received the confirmation it was for May in Hawaii. I attempted to cancel online, but I get an error message that it cannot be canceled, even though May is 2 months away. After multiple attempts to reach Orbitz, only to get overseas call centers, I asked a supervisor to cancel the reservation and close my Orbitz account. That was over 6 weeks ago yet the reservation still shows up and my account is open. I emailed Orbitz and they responded that the account it cannot be closed while there is an open reservation. Turning it over to our state Attorney General's Office of Consumer Affairs.