Orbitz

Booked a trip, hurricane came to Florida, had to cancel, said, "Thank goodness I purchased insurance." Now trying to book a flight again since 4/12/18 for a trip 4/25, have spent at least 7 phone calls for at least 2 hours one was 3 hours. Got shifted around, bad information, higher prices for ticket, agents said one thing, had to do everything manually they said. Sent emails, asked to be contacted by phone, no one called. Use of my credit time and planned trip is running out. Tickets more expensive, requested refund, got more deceptive, manipulative talk. This has been a horrible experience I would not advise anyone to use this million dollar conglomerate for anything at all, car, hotel, flights. Consumers are definitely subjected to a BEWARE situation.

They wasted 12 hours of my life, ALL ON VACATION this last Very short year. I have never spent this much time in abandon parking lots waiting for rentals (maybe just less than 16 hours on my phone bill). After that many hours it seem like they have just given up on trying to make customers happy like the airlines. There is no excuse to spend this much time dealing with my trip. I have spent at least 6 different 2 hours phone calls to get nothing but managers who can help me. Never again!

They offer hotel booking protection plans when you book non-refundable rates in the event you need to cancel for a medical reason. Before moving forward with a reservation that included a non-refundable rate, I called on 4/5/2018 to confirm if this was the case and whether I would get a refund, the agent confirmed and I asked him to double-confirm with his supervisor. Today, 4/16/2018, I am calling to cancel the reservation and have been on the phone for over 2.5 hours. The first ask Kajesh, said he was unable to find any documentation of the call I had on 4/5/2018. I gave him the date and time and he said he was going to forward me to his supervisor. I then get on the phone with the next supervisor. I give him the story and explain the situation. He states that he can pull up the call from 4/5/2018 where the agent confirmed I would get a refund and if he makes that promise, he would absolutely get me a refund.

Have been a customer for many years with Orbitz and they booked my family a room in PHX Sky Harbor airport area. Had to catch a flight next morning but was not advised it was bike week so when I called to change hotels they told me no problem. They understood after I explained it is not a family environment, and after speaking personally with the front desk and was told they totally understood and gave me the ok to return my money for the 1-night stay, and after Orbitz agent also agreed and called the hotel himself and verifying the fact that the hotel was ok to return the refund. The fact that I looked for a hotel that I advised agent I was going to pay cash they still paid the whole amount on the card. They still took full amount.

My husband is in the military, so making permanent plans is always a gamble. We purchased cancel protection for a flight, and sure enough, he got orders for last-minute deployment. Between him and I, we called Orbitz NINE times to try to get a refund on our tickets. Customer service was terrible, I had to threaten to get my husband's supervisor involved, and we finally got our refund the day before our flight (and two days after he left). I have never been so disappointed with a service in my life. It's not like we changed our minds about our trip, the government sent my husband overseas. If your family has any kind of unpredictable schedule, military or otherwise, NEVER use Orbitz. And their "cancel protection" is a JOKE.

Used Orbitz to book a cruise. After looking over my final payment I noticed they added trip insurance. I called the C/S number on my paperwork to cancel this coverage, I am still over 90 days before my cruise date, after several calls to different numbers I was told to call & 8 emails I was told it couldn’t be canceled. I will never use Orbitz for any travel needs.

I booked a United flight through Orbitz and when I went to review my upcoming flight ($196.00 total) I saw that they booked the wrong time (I requested AM and it was a late PM flight). I had luckily purchased trip protection for $38. Orbitz website informs you that with trip protection you can cancel a flight and receive the money amount in credit to use towards booking another flight. I cancelled my flight and was given a phone # to call to use my credits to book a flight at the correct time.

I attempted to book a flight a week in advance due to flight costs and last minute invite to wedding. While booking my flight just as I was waiting for booking confirmation I got bounced back to the search screen and was told to search again. So I did thinking it was a technical glitch on my part. So I proceeded through the booking process a second time and was denied saying payment not accepted when I know I have sufficient funds. So I tried for a third time and was prompted to call my bank.

Please share my story. I hate doing this, but this is the most upset I have been in a long time. For the help throughout the lead up to my wedding, my wife and I gave wedding gifts to her parents and my parents. My parents' gift was three nights in Toronto, a city we went to after we got engaged and loved it. We booked the trip through @Orbitz on @PorterAirlines in October, and given it was a surprise we paid for Travel Protection/Insurance. Fast forward to today, my dad is recovering from hip surgery which has him out of work from February through at least June per his orthopedic surgeon.

I call customer service. I talked to a representative and explained that I wasn't sure on my son's return date. Was there any way to leave the date open or someway to be able to change the date if needed. He said to purchase traveler's insurance and I could change the date once. Then when I needed to change the date I was told that I COULD NOT Change it. That the insurance can only be used in an emergency situation.

I had prices a PV trip for a week, when Or it's offered flight, hotel all inclusive for less than $1300 for 2 people. (Unheard of price). Tried to book it for an hour, got various messages... wrong info, unable to process card (I tried 3 good cards to no available ). Finally the last message Said they were experiencing "technical difficulties". So. Of course I contacted customer service/they looked into it/after 15 minutes they informed yes, they could book that for $300 plus more. The prices are consistently changing etc. I will never use Orbitz. Booked with Hotwire.

Let's start at the end... 800,000 Orbitz customers and credit card security issues announce Mar 20. NOT good. On top, bought insurance on ticket. Told there was a credit, now went to book emergency ticket home due to family emergency and no credit. Orbitz did not make a notation on file. They are blaming Delta, Delta says we didn't book ticket. Orbitz did. You paid them. Orbitz then said to file insurance claim... Insurance claim declined with "non-specific reasoning". Military members do not get any discounts, do not get any freebies for anything. This is all out of our pockets. We MIGHT get to check a military bag without a fee. I called Orbitz and Expedia called me back. I filed insurance claim with AIG and got a decline memo from Aon. Zero transparency. Nobody knows whats going on and on top of all of that? Service people and English skills are tremendously lacking.

Booked airfare, misspelled middle name, first and last name correct. Called within 24 hrs. was told they didn't know if airlines charge name change and I would receive an email answer within 48-72 hrs. Email stated name change 250$ cancellation 400$ because past 24 hrs. After 1 hr to speak with Jessica - supervisor - I said that I called them within 24 hrs. Answer I got was "we have no records". Stuck with paying 250 or 400. Isn't fair as I called within 24 hrs and rep wasn't informed, all they had to say is cancel now and re-book, that's all. NEVER AGAIN.

I booked a car rental for the Ontario, CA airport for February-March. When I received the confirmation it was for May in Hawaii. I attempted to cancel online, but I get an error message that it cannot be canceled, even though May is 2 months away. After multiple attempts to reach Orbitz, only to get overseas call centers, I asked a supervisor to cancel the reservation and close my Orbitz account. That was over 6 weeks ago yet the reservation still shows up and my account is open. I emailed Orbitz and they responded that the account it cannot be closed while there is an open reservation. Turning it over to our state Attorney General's Office of Consumer Affairs.

I booked a car rental through Orbitz, they emailed me an invoice that included taxes and fees, when I got to the car rental they added more fees almost doubling the price, it was a classic bait-and-switch. I called and emailed Orbitz, that was even more frustrating than getting ripped off. First they told me that car rentals could add fees if it's a one-way rental or if you don't give the car back with the full amount of fuel. When I told them that the fees were not of that nature, but bogus fees they told me the car rental could add any fee. If that is the case they should have disclosed that while I was making the reservation, instead of telling me that the price includes tax and FEES. I would love to start a class action suit against Orbitz.

I booked a cruise on Orbitz and there were multiple packages included; Wifi, dining, and 2 levels of shipboard credit. Got order confirmation and they were all listed on the e-mail. But when I went to NCL to register I was missing the $200 onboard credit and NCL told me to call Orbitz. Orbitz said that the other 3 credits were automatic, but I had to complete a form for the $200 credit.

I was visiting Memphis for a long weekend. I book my flight, hotel and car on Orbitz and I must say they lie. The pictures they had on their website for the hotel I booked was nothing like when I arrived. It looked so scary. I thought I would get killed for sure. And when I called Orbitz to complain, I was told I could cancel but would get hit with a penalty even after I told the rep that I feared being there. Never again. Priceline is better.

When I rented my car thru Orbitz nowhere was it mentioned that they slap a 300 dollar holding fee on your credit card. So after arriving to Seattle airport I'm having to walk to all the car rental looking for one that doesn't charge the stupid fee, National is the only one who doesn't so Orbitz, you might want to mention this on your website if you're going to allow car rentals on your website because I was 2 hours late for a meeting due to this crap.

The customer service was below poor, and the staff that handled my call need to be fired. The bottom line is the customer service was so poor. I filed a complaint with the BBB and will post as many negative comments on the internet as I can find! I called to resolve a simple problem, my NAME WAS wrong on the flight details. My last name was omitted, error on my part no problem. So I call to explain this detail to the unprofessional, untrained idiots who don't have a professional bone in their body. Here starts the fiasco known as switch and bait, and "EXTORT" more money from this customer who simply wants help changing ticket details. I called United and they straightened it out. Your staff were full of lies, deception and only solution was cancel the flight and pay an additional $500. UNETHICAL< DECEPTIVE PRACTICES!!!! NEVER AGAIN.

I attempted to book a flight online and the Web page claimed it was 'unable to process my booking, try again in a few minutes'. I tried two more times with the same result. However, Orbitz took every payment and held up over $1000 of my checking account funds for over a week! When I called to rebook they offered a $75 voucher if I upgraded and added a hotel. Nothing for my HOURS spent on the phone. Nothing for the holding of my cash. Nothing for my years of booking with them. The manager (Christine) was inconsiderate, unaccommodating, rude and absolutely infuriating. While I waited on hold for 30 minutes I booked with Expedia and will tell everyone I know to avoid Orbitz at all costs.

Dear fellow customers, if you are thinking of booking your next vacations with Orbitz, just DON'T. I have been using this travel website for years now, but do not have enough words to describe how UNPROFESSIONAL and UNACCEPTABLE their behavior has been today. After booking a round trip to France through their website, the airline (TAP Portugal) apparently canceled the return flights a few days later. As this happened more than one week before the date of my return ticket, it was Orbitz's responsibility to inform me of this change (as per the agreement between TAP and Orbitz in such cases).

This was the worst experience I have ever had with a booking company. I travel quite often with business, and I am an experienced traveler. I had to make a simple change to my travel plans and I was unable to do it on the website, so I called in to customer service. The first person who answered could not speak English. I tried to work with them for a while and finally gave up. The second call took too long and the fares went up over $200 per ticket. The third call also difficult to understand, but made it through the process with the confirmation that my CC had been charged. On my RETURN flight the airline wanted to charge my card again! ANOTHER call to Orbitz and they said they didn’t process the CC charges (I think-because they also spoke broken English)! Horrible experience!!! Please have customer service agents who speak and UNDERSTAND English!!!

This company is a fraud. They display misleading information and then send you different facts in confirmation hoping you don't catch it. NEVER USE THEM FOR ANYTHING. Read reviews - most are terrible!

I reserved a hotel room for March through Orbitz in January. 1 month later I received a text message that said I needed to contact them about a reservation made through Orbitz. I called, they said I needed to change my reservation to a different hotel and pay the difference to keep a reservation on that date. Thinking this was a scam, I called Orbitz, they confirmed by reservation, sent me an email confirmation that day. The person at Orbitz told me it must have been a scam because I still had the reservation and it was confirmed.

I booked a flight and hotel through Orbitz a year and a half ago. Our flight got changed and was not going to work. Orbitz said Delta changed it. After trying to find other flights that would work, we ended up having to cancel, get a refund and start over. Orbitz said they started the refund process on 1-2-18 only to find out today 1-26-18 that they hadn’t. I spoke with Josh today and he assured me that my refund was being processed. I asked for Deltas direct number and he tried talking me out of calling them, when I insisted on getting Deltas number, he finally gave it to me.

I booked a flight for my husband under my account. Of course I had to find the best deal and cheap flight available. After purchasing the ticket I entered my husband's name and all information they were asking. Booked and set to go! Only to find out that they booked under my name. So I called customer service multiple times and was able to speak to somebody who speaks decent English but not very well. Explained to him what happened, and they acknowledged their error. However couldn't do anything for me, can't change the name. No refund. No changing of flights either. All they offered was to help me book another flight and forfeit the flight that was already booked in the first place. I spoke to the supervisor next and all she did was apologize but couldn't offer anything else. Why would me, the consumer, suffer for the error that the company made? That is not reasonable at all. This would be the last time I would be using Orbitz.com.

Went to Orbitz.com to get a flight. Found a cheap flight to FL. $105 round trip. I put in my info and pressed continue to book it. About 30 seconds later it came back that it was unavailable. But I can book it for $174. So I did! I went back to the Orbitz.com site and looked that same flight up and it was @ $105 again oh just like the first one all taxes and fees included. So I checked Travelocity they had the same $105 price same itinerary. So I went directly to Spirit Airlines who is the carrier. It was even cheaper.

When I had to cancel my flight I was told my purchase of trip insurance would give me air miles to use at another time. When attempting to use them I was told it would cost me more than the credit was worth to use them. So trip insurance is a ripoff, air miles are useless, and No one could tell me anything other than to forget the credit and book separate. Pointless! Book directly with your airline for now on!! These 3rd party sites are worthless! Never again!

The hotel that was reserved no longer operates and is still listed in their website. We have arrived at the property and the hotel was being demolished, we called the phone on the itinerary and the lady has said that they have asked to taken off the list a year ago. To get my refund their website wants me to make a phone call to the US, because they don't have an email listed on their website. I have managed to reach them on their Facebook page to get a refund and said they will have to contact the hotel and give me a message. And have not replied since. Now I have disputed it with my credit card just to get a refund.

I made an airline reservation with Orbitz. Afterward tried to get a seat reservation which took me a whole day of one person passing me to another and then finally they told me to go to the airline site to do it. Well I did and the airline did not recognize the booking and or the ticket #. When I called Orbitz back first after explaining the situation and having the person hung up on me. The next time I called the explanation why the airline did not have my reservation was that you need to give them a day to get the reservation before they can help you. Why not reserve with the airline directly??? I found out it would have cost the exact same price. Live and learn!!!