Orbitz

Booked a rental car for Mexico and pre-paid for the reservation. Upon arrival at airport, we had a very difficult time contacting rental car agency (10 calls over 45 minutes and they finally answered.) When we finally got through they had no record of our resv number or name. We had to go rent a car from Hertz and are out $300. When we contacted Orbitz for a refund they responded that they couldn’t reach the rental car company so they could only refund our insurance fee ‘as a courtesy’. What a scam! Orbitz has our money and just plans to keep it. Do Not Book with this site! It is a scam! I don’t understand why they haven’t been shut down.

I booked a trip to Banff from Toronto through Orbitz for my family of 4. My return flight through flair airlines got changed and now I am flying into 1 airport in Toronto and having to fly return to Kitchener Airport. That means I can't park and fly and have to make arrangements to get to and from both airports which is a huge inconvenience. I called Orbitz and asked if they could get me on any other airline to get back to Toronto from Calgary so we didn't have to fly out of a different airport. I was told no, I would have to rebook and pay full amount and nothing else could be done. I stated this was my first time with Orbitz and could I get some sort of compensation for my troubles as this is a big inconvenience. I was told no, nothing could be done. I travel a lot and will NEVER be booking with Orbitz again. Beware, this company is a sham and does not care at all about its customers!

We booked a package to Mexico including transportation from airport to hotel. MTS (the transportation company) messed up and dropped us off at the wrong hotel. We contacted right away Orbitz to clear it and have them transfer us to the right hotel. They started playing the game that they gave the right information to MTS while MTS said they were given the wrong information from Orbitz. While time was passing without any help from either of them we had to take a taxi for an additional $50. Orbitz said they started the refund request and after two days the refund was declined. That is really bad business practice I. Moreover the information they gave about the hotel are completely wrong…9 restaurants - 8 bar/lounge in reality there are 4 restaurants and 3 bars. This was definitely my last time traveling with them.

Booked a package trip to Roatan through Orbitz. 4/5 thru 4/15. It was a moderate to low end hotel so our expectations were modest. Upon arrival we learned the reception desk is rarely staffed, and no one there upon afternoon arrival. There is no maid service or fresh towels/linens, TP or anything else you may need. We purchased towels and essentials from a store nearby. We saw one person at the desk twice over a 5 day period... Most days the office was locked and no one on the property.

I've been using a lot of booking websites, and I've never had such a bad experience as with Orbitz. What happened: I booked a car from their site, and the website needed to be refreshed, so I refreshed the page and went back to the car that I wanted and booked it however, what I didn't realize is that my start and end dates for the rental changed when the page refreshed.

This review is in reference to Orbitz Itinerary Number **, round trip flight from Cleveland to Philadelphia starting on 5/23/22. Since my flight was delayed and, had I taken the flight, I would have missed my job interview, I called Orbitz up to see what my options were. The representative on the phone told me not to worry because I purchased Travel Insurance and was thus fully covered. He then said he would cancel my flight and, all I had to do was to contact the Travel Insurance company and give them my itinerary number.

I was just trying to use a covid flight credit. I booked a flight a year or so later toward the end of covid, but had extreme difficulties confirming the booking. After a lack of success, I booked the flight with another airline and cancelled the flight with Orbitz. However, the agent did not void the ticket and the ticket validity expired. I only found this out after about 12 hours of phone time in the following year (2023). When they offered substitute tickets on Messenger via Facebook, the prices were consistently triple the regular on-line price. The justifications for this were completely vacuous. Never again. From now on, I'm booking directly with the airline and getting much better customer service.

Very bad experience. I called on 3/21/23 regarding my credit for plane tickets. They hold me on the line for 45 minutes and after that they told me that there is some "error" in the system so call back in 2 days. I immediately called back. Another person picked up the phone, was more helpful but keep me on the phone for 2 and a half hours, so I bought my tickets. The representative took my credit card info but she forgot to ask security code. The next morning, I received an email to call them back because "payment is not going through". I called them back and another person had no clue what is going on. Put me on hold for 20 minutes stating that he is "investigating". I asked him to transfer me to his manager and he hung up the phone. I called back another person picked up the phone and the same process repeated. I just decided to buy my tickets on my own. Terrible

I made a booking on 1st March 2023 to and from Sekondi-Takoradi. Payment for the tickets and transfer charges were deducted twice on 2nd and 3rd March 2023. I tried frantically to reach a human agent, one Ricardo assisted me, cancelled the request because I purchased a ticket directly from the airline and informed me the process for refund has been initiated and that I will receive the full refund in my account between 7-10 days after I reported the incident. It has been 11 days today. I have not received an e-mail that the process has been initiated. Neither have I received the refund. I would not wish this kind of terrible service and refund frustration on my worst enemy! Please DO NOT use them.

I didn't come to this site prior to my recent experience with Orbitz and now see that if I had I could have saved myself trouble and expense. No question the company is not what it used to be - I have used them for many years without issues. But I have now learned the hard way that airlines do not allow Orbitz access to sell all open seats on any given flight, but only some limited portion of them. Of course Orbitz will not tell you this and from my experience not all of their customer service people are even aware of it.