Orbitz Reviews

CRIMINAL OPERATION!!! They screwed up my flights so bad that I ended up with one flight to Canada instead of a round trip to Bermuda. And I only knew this because I called the airlines to confirm my trip which they had absolutely no record of. According to Orbitz, everything was fine. They basically tell you whatever you want to hear on the phone to get you to shut up and hang up. They will never transfer you to a manager because they don't have one. When I confronted them about their mess up they said that there is nothing they can do and I would have to call the airlines to fix the problem. No one speaks clear English and no one has any idea what they are doing. I lost $400 on what I initially paid to Orbitz to book my flights. They claim I will be refunded but I have absolutely no faith in that. I had to rebook everything with the airlines.

I booked a room on Orbitz which was listed as refundable only to find out after the reservation was made that they would not refund the reservation. After countless hours on hold with them, I was told I had no other options other than canceling my reservation and forfeiting my initial reservation fee. I had made several reservations with Orbitz in the past but will NEVER make another one. If you want to run the risk of losing money, being duped or having an all around frustrating experience - book with Orbitz.

I completed my booking and received a message they they could not confirm the booking with the airline. I logged off and the next day I called the airline directly to book the flight. I never received a message from Orbitz that they confirmed the online booking that I requested (that was not processed per their message). I then received my credit card statement showing a duplicate bill for the same flight. I thought it was a problem with the airline.

Basically got screwed out of $356. I booked flight and then cancelled within the timeframe of cancellation. Read that it takes 45 days for money to be returned. So 45 days later no money. Called and got 3 non-english or barely english speaking people. Demanded manager and he came on to say I had credit with Alaska and then I called Alaska airlines and of course I didn't. They (Orbitz) just said that to get me off phone. Will never do business with them again and I suggest you don't either. Someone should shut them down.

I was recently traveling in Asia, booked my arrangements through Orbitz, and I needed to change my return flight. So, I called Orbitz customer service, worked my way through all the different options, and I finally reached someone I thought could help me. I booked a new flight home, my credit card was charged, received a confirmation email from Orbitz with my new flights. Upon arriving to the ticket counter in the morning, the airline had no record of my changes. So I called Orbitz again, another 1 hour plus call. I was told they were very sorry, but for some reason my ticket was reserved, but not officially booked. No other return flights were available that day, so I booked another flight for the following day. Again receiving charges on my credit card, and a confirmation email with my new arrangements home.

I have used Orbitz almost exclusively for my company's travel both domestic & international. We do A LOT of travel. Recently I ran into a problem where I booked the wrong dates. Yes my fault. I didn't realize it until the hotel sent me an email the next morning that they had cancelled the booking due to a no show. I called Orbitz to make sure that the refund would be made minus the one night. They stated that the hotel would not refund anything thus they would not refund. It clearly states on the receipt that for no shows it is a one night charge, which I have no problem paying. I pointed this out to the customer service rep & asked to speak with a supervisor. Not only would they not transfer my call to a supervisor but they also would do nothing to assist me. Thanks Orbitz/Expedia/Travelocity/CheapTickets. I shall take our business elsewhere.

I booked a flight with Orbitz that I had to cancel. I received the proper airline credit. I went to book another trip and use the credit from the cancelled flight. This is where the nightmare starts. I was on the phone 5 different times and a total of 7.5 hours and still could not get accomplished what needed to be done. In the time I was on the phone with them I was disconnected 3 times, each time I had to start all over and each time the fare difference increased. Remember this all happened in one day. Being totally frustrated and not being able to speak to someone from the United States, I called the airline direct and within 20 mins, was rebooked at the original price difference I was quoted in the beginning. I will NEVER EVER use ORBITZ for anything. I don't care if it was a ticket around the world for a buck.

Worst experience. Paid for the insurance for cancelling a trip. After being on hold for 20 min talk to a person who put me on hold for another 15 min then transferred to the person who handles cancellation only to be told I had to call their insurance company (AON Affinity) and put on hold for another 20 minutes just to be told unless you are dying the travel protection is worthless. DO NOT PAY FOR THIS PROTECTION OPTION! Like everything it is a money grab and it is WORTHLESS.

I called to modify an existing trip due to a death in the family. I was on hold for about 10 minutes when an agent took my itinerary number saying he would contact a supervisor and the airline and get right back. I have been on hold for 105 minutes and counting without any person coming back on the line at all. At this point, I will never use Orbitz for travel again. I have never had such a bad customer experience in all the years of online travel.

I booked through Orbitz for a flight and room for Vegas. I checked Orbitz's website ofter to see if the price for this particular trip went down. It did, about $400. So I called Orbitz to take advantage of this price and was told to fill out a form for Best Price Guarantee and submit proof of purchase and proof of new lower price, did all that and was denied. Reason you wonder, because the airline that we're flying which is Spirit Airline (a waste and garbage as well) does not participate in this BPG program that Orbitz offers.

Orbitz recently got rid of the package deals with included a car with flight and hotel. I am very unhappy with this.

Attempted to book flight using Orbitz, everything completed and I got email from Orbitz saying flight not confirmed check back in 24 hours. Checked back multiple times over next 48 hrs website would not identify my flight info regardless of whether I tried email address, booking ID, flight numbers etc. Tried contacting Orbitz by phone (ph numbers are difficult to find on website) from Mexico but calls would never stay connected thru prompts. I assumed flight had failed to book since I got no further emails from Orbitz. So I booked thru airline directly. Then when I returned to states and checked my credit card statement I see Orbitz had charged me for the flight. 3 hours on the ph with customer support and Orbitz would only say it's not their policy to refund - regardless of whether their website failed or not. NEVER book with Orbitz.

Tried to book a ticket for my grandfather's funeral. Was unable to, due to their website upgrade (not allowing me to book tickets for 24hrs). Called then got the run around for 24hrs, not helpful. They continue to give traditional names that are not consistent, they transfer all your calls to India. No one is very helpful and the English is not that great. They offered us a 25 dollar voucher for the inconvenience then hang up, not being mindful that tickets went up by $200 per ticket per person. Be aware they are great when they want your business but if you need any help well good luck. Long story short I cannot afford to go and pay my respect to my grandfather and truly have been hurt. So be aware in emergency situations and using Orbitz. Sincerely, Very Dissatisfied customer :(

I called Orbitz Customer Service this morning to rebook and use my credit for a flight to Milwaukee for the end of May. Bear in mind, I had the Orbitz website open on my laptop and was looking at what was available. I had the exact times, dates and flight numbers I wanted so this should have been an easy reservation. "Geno" answered my call and this is where the problem began.

I've bought a flight ticket through Orbitz. Needed to change the return date. It took me 57 minutes! 57 MINUTES to actually make that change with the Orbitz agent. It was a long distance call, and it was painful to wait. Inhaled for minutes and minutes just for that simple issue! I will never buy any ticket through Orbitz again! I NEVER RECOMMEND ORBITZ TO NO ONE!

I used Orbitz for the first (and last) time to book a hotel in Mexico. Working through their website, I booked a 3-day stay at what looked like a great hotel for a charge of $248. After booking, I learned that the rate that Orbitz presents is a DAILY rate, so my 3-day stay summed to a total of over $875. Again, working through Orbitz, I immediately went to them to cancel the reservation. They learned that the hotel has a cancellation policy of one day's charge, so, after working through Orbitz, I successfully booked and canceled a reservation at a cost of $297 for the cancellation penalty.

I booked 3 rooms for 4 nights through Orbitz on March 13th, 2016. Received a confirmation, and paid $1,215.66 which was taken out of my account instantly. The day of my reservation while my family and I were driving to our hotel we receive a phone call telling us our rooms are no longer available. We eventually found other rooms through another hotel booking website since Orbitz was unwilling to resolve the problem. I contacted Orbitz to receive a refund since they are the ones who cancelled our reservation and was told I would receive my full refund within 5 business days.

This is got to be the WORST service ever. I rented a car on 3/19/16. I went personally to the rental place just to find out that the price Orbitz was giving me was just **! I was going to pay double for a 1-day rental. So I cancelled my rsvp. I was never charged for the rental because I never got the car. Well I noticed on my statement that there was an $18 from Orbitz for Insurance on the car. That's when the headache began!

I canceled a return flight with Orbitz and asked for a credit on a future return trip. The round trip was $902.76. One way for myself and my wife was $451.38. The agent calculated a credit value of $103.65 for the return trip and stated further that there would be a $200.00 change fee. You do the math. Orbitz is a purely criminal operation. I found the same flight fee by going to the airline website. What type of service Orbitz actually offers, I do not know. I will not ever use them again, nor will I ever recommend them to anyone.

So pissed right now as they have screwed up everything. Book flight then tell us we didn't only to book another one to have them cancel and give us the first one. Now that we are in Alaska and headed home we can't go as they booked us for a completely different flight to go halfway across the states to come back to the west coast to take us to Oregon. Nice work you idiots. And they won't fix their mistake. NEVER EVER, EVER USE Orbitz! Pissed in Anchorage...

Book tickets with them and received their confirmation with an assigned seat number that was satisfactory for me. Got seat 15F. Just received a new confirmation and they just assigned me seat 30E. Tried to call UA, with a waiting time than more than 30 minutes. Call Orbitz customer service and was told there is nothing they can do (except cash money for booking my flight). I was very upset because I had not been advised of the situation before today and all remaining seats available are below row 30 and are in the middle of the row. Don't know why Orbitz get a customer service if they cannot fight for you. As I ever been in Customer Service, she should call UA and do whatever is possible to give me satisfaction or get an upgrade for me, or first and last time I book with them.

I tried to book a package to the Dominican Republic online and received an error message from the website. Despite the error my card was charged $1,195 dollars. When I called the company to receive assistance they told me they could not see the charge on their end and that I should try again. I foolishly followed instructions only to be charged a second time. As if things couldn't get worse, after this second failed attempt, another representative attempted to help me by completing my request over the phone. This only lead to a third incomplete charge for $1109. The representative then asked me to contact my credit card and request an additional charge for the rest of the amount. I followed instructions only to be charged once more and still no vacation package. I now have to wait until these charges clear to dispute them. Their service is unreliable and their inexperienced support staff is even worse. Beware!

My mother rented a car on Orbitz for our vacation in Florida. Although they advertise best price guaranteed, she was charged $610 for a car for 8 days. This is an outrageous amount for Florida. My husband went through the same car company to rent a car the day after she arrived for 7 days. He was charged $196. When I called Orbitz to complain, they referred me to the car company and said they could no longer do anything. This is false advertising as my mom rented through them thinking she would get the best price when in fact she got an outrageous price.

I have been calling Orbitz customer service line for three weeks already. I booked a package the beginning of March 2016 including trip insurance and the next day had to cancel due to a booking error. I was told that there was no problem and that I would be getting the refund within 5 days. On March 15 I saw that I had been refunded a total of $120.44 which was the $33 for insurance and $97 for hotel, but the flight was not, so I called and was apologized to etc. The rep told me that the balance ($541.00) would be refunded within 5 more days.

I don't normally do this, however it's the principle more than the money. I booked a hotel on Orbitz and they have a price guarantee whereas if the price is cheaper, they credit you the difference and offer a $50 credit. Well the hotel is cheaper. I called Orbitz and I had to complete a form, which I did and submitted it with a picture of the new rate, by the way it was their website which was cheaper. I rec'd an e-mail back stating it was rejected as I didn't include in the picture the dates and address of the hotel. If I disagreed with their statement, to reply to the e-mail with the backup (support@orbitz.com). I did exactly what they requested and the e-mail was rejected as support@orbitz.com does not accept e-mails. They write "reply to this email" if they don't accept e-mails.

I paid for a round trip flight through Orbitz. The trip included two different airlines. I got an email from Orbitz stating the round-trip was not confirmed. What does that mean??? When I looked at my bank acct they only deducted the outbound flight. I was concerned so I called Orbitz. Orbitz said they could not confirm I had a return or any flight. I had to call the airlines to confirm. They said they could not even see my return flight anymore. Just the outbound that had been deducted. I called Frontier to confirm I even had a flight and was able to receive my confirmation.

We booked a flight on Orbitz and received notification that on the return flight segment from London to Dublin our flights were changed and we were asked to confirm the change. Instead we contacted Orbitz through a phone number left on our home answering machine that we believed to be Orbitz but turned out to be Worldspan Travel Agency and spent over an hour with a representative. Three times I requested to speak with a supervisor and was refused. Initial plans had us travelling from London to Dublin early morning to catch a connecting flight back to the US. That flight was no longer available without any explanation and we were provided a flight the day prior in the evening and were told it was a "layover" overnight at the Airport in Dublin.

I just booked two trips from Orbitz. In both cases, I have been charged for the trips. In both cases, I received emails stating that my ticket has not been confirmed. In both cases, when I check on the website it says that my reservation has been confirmed and I don't need to call again. What is the difference between having one's ticket confirmed and having a reservation confirmed? I wish I had consulted this website before buying these tickets from Orbitz. I will never use them again. Judging from the volume and similarity of the complaints, I am concerned about their ability to stay in business.

We just got screwed by Orbitz twice during the same vacation. The very first night of our trip, we had printed room confirmation that was booked 6 months in advance and when we arrived in Orlando via airplane at 10:30pm we had NO ROOM to stay in even after showing the motel the printout. They said that WE cancelled the room! So we waited 2 hours for those fools to find us a room in Orlando and there was not one room available. We slept on the floor of the airport, my family of four!!! Absolutely ridiculous that neither the motel nor Orbitz couldn't do anything for us! I don't want a $70.00 voucher, I want the room that we booked! We stayed at a condo the rest of the week, so we were in good shape for rooms after a terrible first night.

Orbitz emailed me 2 days after I booked a ticket and told me my reservation could not be confirmed. (In my travel plans the itinerary said that the ticket was confirmed). They said I had to pay another $115 to confirm the ticket. I will never use Orbitz again.

This company is a joke. They double charged me for my tickets. I called, was put on hold for almost an hour and was finally told "I see the double charge and it should be credited back to you in about 3 business days". A week goes by and still no credit. I call again today for the rep on the phone to tell me that's not what the previous rep told me and he only sees one charge so what do I want him to do. I said "give me my money that you double charged me." He told me they don't do that. I ended up having to dispute through my credit card company. This was such a hassle. Never again!!

After encountering an unforeseen family event I tried to cancel my trip that was scheduled a month out and was told by the rep who answered my call that the money I spent on my flight ticket was wasted. She would not refund my purchase price and would only agree to give me an airline credit that wouldn't even cover the reissue fee of $200 per ticket! This is complete insane. Orbitz needs to update their business practices and offer refunds like Expedia or every other airline. Horrible business practices will ultimately lead to the company's demise. I will never purchase tickets through them ever again!!!

Dealing with Orbitz has been the absolute worst company experience I have ever had. This lowest price guarantee is a scam. They charged me an additional $100 for a travel package. After spending about 8 hours with customers service, 12 dropped calls, 0 callbacks, and 15 pointless emails I never got the refund I was told I would get. All my calls were routed to India, and I dealt with kind by poorly trained customer service associates and managers. I travel at least 3 times a month and will never ever again book with them. I have told all my friends and family to never book through them again. Such a company should not engage in such scams! Hopefully no one ever has this experience.

On March 15, 2016, we made Singapore Air reservations for two from Los Angeles to Yangon, Myanmar on Orbitz as it was the cheapest airfare we could find on Hipmunk. We received a confirmation from Orbitz; but when we called Singapore Air two days later, they told us that the ticket had not been issued because it had not been paid for by Orbitz. On March 20th, I called Orbitz and was told that there was a problem with my credit card. I called the credit card company and the credit card rep, a rep from Orbitz and I had a conference call in which the Orbitz rep told us everything was now alright. He told us that it would be a couple of hours before Singapore Air would issue the tickets.

It's a long, long story, but the brief version (believe it or not, this is the short one!) goes something like this:

Prior to booking a flight for a family vacation, I checked out Orbitz for the first time. I noticed that they had a rewards program that really interested me since I would be booking many hotel stays for two weeks in addition to my flight. Prior to book my flight, I signed up to be a member of their rewards program. My screen stated in a little box at the top that my reward balance was $0.00. When I went to book my flight, the flight was to earn me $30+ in rewards (sorry, I can't remember the exact amount). I booked my flight, and my reward balance still stated $0.00.

DO NOT USE ORBITZ!!! My father purchased a ticket from them for a trip out west. After a heart attack and triple bypass he was unable to travel when planned. Hoops were jumped through in order to try and get an extension and use the ticket at a later date. A doctor's note was written, etc. ORBITZ refused!!! They will never see our business again!

Went online for a car rental, paid 90.00 for insurance, went to the car rental place and they didn't have the vehicle I reserved, so I didn't get one. I called Orbitz to get a refund, no refund. So I just threw 90.00 out the window. I used to use Orbitz for my airline travel, never again. Maybe I need to do a stop payment.

After purchasing 2 tickets for my wife and I on Orbitz, we found we were booked on two separate itineraries. I called Orbitz immediately and they said they would cancel one of the trips. They didn't... I have now had to spend over 4 hours on hold, multiple phone calls as the line continually was disconnected, and finally threatened a lawsuit before they offered to issue a credit. I will be filing this with my credit card as fraudulent. Stay away. Far away. NEVER USE THIS company...

During booking for Disney World vacation the page received after pressing complete booking was a service unavailable notice. However, notifications on my phone were going off consistent. Numerous of the same hits to my account from Orbitz. Sending my account into overdraft. I first called the bank. They said to call Orbitz immediately. I called Orbitz, they denied any transaction. They said that because there's no confirmation number or itinerary page then there was no proof of a transaction (Sounds like a viral robbery).

Bought 4 tickets Mex-Lhr and received confirmation that all tickets were booked and confirmed, but when reviewed, my daughter had no ticket number even when her ticket appears on the receipt. I call them immediately since the airline did not let me choose her seat. They said that since she was a minor, that the ticket will be process separately in 24 hrs. It has been 7 days since the booking and Orbitz never process her ticket. I have been calling daily for average of 2 hours each call, just to receive a promise that the ticket will be process in 24 hrs. At this point the airline divided the reservation and cancel my daughter's portion since Orbitz hadn't process her ticket.

Booked four tickets for my family, two adults and two kids. Received confirmation of the purchase apparently without problem. Within hours I received confirmation of reservation and booking but it failed to show a ticket number for my daughter. Called the airline who indicated that the ticket for my daughter had not been processed by Orbitz. Called Customer Service and have done so at least daily for ONE WEEK, each time spending at least two hours on the phone, calling internationally no less, and each time dealing with reps and subsequently with so-called supervisors and the best response I kept receiving was that the problem would be solved in 24 hours and I would see the ticket being booked with the airline. Apparently where Orbitz messed up has to do with the fact that they booked three tickets at adult levels but since my daughter is a minor, they had to split the booking.

Noticed duplicate charges for the same Airline and the same amount, and 2 additional charges on 2 dates 5 days apart. Spoke with a totally incompetent person who assured they only had record of one charge. They advised to call my credit card company who stated that 4 different tickets were charged by United Airlines. I called United Airlines who confirmed that Orbitz had made duplicate reservations for the same flight on the same day. I called Orbitz again, got someone more incompetent than the first agent, it has now been 30 minutes that I am waiting for a supervisor. Will NEVER USE ORBITZ AGAIN.

Was double charged for both aspects of my reservation, broken down into JetBlue and Hotel Orbitz fee. IN ADDITION, the price charged was fully $100 more than what was quoted on the phone AND a $65 promised credit was never applied. I asked them to review their telephone records. They said they never offer credits. BUYER BEWARE. I AM NEVER EVER USING ORBITZ AGAIN.

I booked a hotel through Orbitz and a couple of weeks later, when looking for something else on another website, I stumbled across a cheaper price. Great Orbitz offered a Best Price Guarantee, which meant they would refund me the price difference... $120. I checked all the T&C's and submitted my claim. I received a response saying that my claim could not be processed as I did not have a US billing address for my credit card. I was booking from Australia, and this didn't seem to be a problem when making the booking and taking my money. I was advised that I needed a US billing address for the claim as it was part of their T&C's. Yet as far as I can see, there is nothing to state this. I called them and explained the same, but the call centre (from another country) were extremely unhelpful. Furthermore, they kept me on hold for 40 minutes after telling me I would be on hold for a maximum of 5 minutes. I will never again use this company!

Girlfriend booked a flight months ago. Airline company changed the flight. We were never asked to authorize the change, never offered alternatives, hell we weren't even made aware of the changes until our final itinerary was emailed the day before our flight. After talking to Orbitz customer service they lied to us about other available flights, forcing us to change our return date. After seeing elsewhere that other flights were available on the date we wanted they essentially told us we already changed our flight and nothing more could be done. Even after escalating our call we were told they weren't authorized to make any more changes, blah blah blah. Worst customer service I've ever experienced. I'll never use Orbitz again and will caution others not to as well.

Usually I consider it is good to recommend my friends a good company when they need to book tickets or make reservation on hotels. And I did so, I used to recommend Orbitz to my friends. However, I feel worse and worse when my friends said to me "What company you have recommended to me". Well, few days before I still do not think my friends were right until my own experience proved it. I used to book on Orbitz for years and I thought it was good to get some cash rewards after I made those reservations, but it happened, the same with what happened to my friends.

I booked a flight for 3 through Orbitz selecting travel insurance. I was told the insurance was successfully added. When I got my confirmation email, there was no insurance. Over 2 hours and 7 people later, I was given a phone number which only turned out to be a fax number. No one would add the insurance or even help. I will not use Orbitz again.

I went to use Orbitz and was offered via online a hotel and "insider deal" rate with full board. However when I went to book the reservation, the information was incorrect and only listed breakfast only. To resolve this issue I contacted the customer service agent and explained. After being told that there is no such rate available and to refresh my system more than 8 times, I was denied the rate and service level provided online. The resolution provided was to book a lower service at a higher rate that was shown to me online. I have print screens of the rate provided, yet I was denied the rate. I would consider that false advertising.

On 09/27/15 I purchased a family vacation package to Panama City, Panama through Orbitz. On 10/17/15, Orbitz sent a flight change notification email which stated that the departure flight was 8:41am from Boston Logan. On 02/12/16, we arrived at 7:10am for departure at the Copa Airlines ticket check-in (still enough time to catch an 8:41am flight). They informed us that we could not board the plane because it was too late as the plane was taking off at 8:07am. Copa told us there was another flight for Panama leaving JFK at 10am.

I booked a ticket worth over $3000, and the first try it tells me that there's an issue and try it again. So I tried it again and it says there's an issue in payments, so I looked online with my bank account but I was shocked that they deducted 3X on my account. They credit the 2 small amounts but not the $3055.00, which I called Orbitz because I didn't get any confirmation on the flight. Worst Customer service, re-routed me in India. I asked for US agent but they keep transferring me to Indian agent. I talked to 12 people which is ridiculous ad they can't find my account and they didn't help me in any way. Pls. anybody can help me getting back my money. I really didn't know what to do. I already talk to my bank if they can stop the payment but because I use my debit card, they can't stop it. I have to dispute it, but not guarantee when I'm getting back my money. Pls. anybody help me. I saved that money so I can see my family.

I have been a loyal Orbitz customer for years. The new website/application is a big step back for them and their customer support has gone downhill. I called for help and couldn't get someone who could even communicate with me. Looking into making the switch to Expedia now.

I have used Orbitz for years. For no other reason then it was a simple way to compare prices and purchase tickets. I travel extensively and I do NOT need any complications with booking flights as my schedule is more than full. I stopped getting consistent notifications of my upcoming flights and I had no information to save in my files. (Nor were my flights being recorded in the "My Trips" file in my Orbitz account.) I called on numerous occasions to find out what was going on. Finally, a customer service rep told me that I had multiple e-mail accounts. After a few more calls, I got my account down to one e-mail address. Then, I called about whether Orbitz had records of a forthcoming flight. They said, "No." I re-booked the flight and sure enough when the bill came in, I had two flights!!!

I have had to make plans to return home for my mother's funeral & used Orbitz to purchase my tickets. I chose flights based upon seat availability as some long flights are involved. I was surprised to find a reasonable selection of seats on all flights so I purchased the tickets. I waited and received no confirmation email as it typically done. I check my account to print off my itinerary and found my seat assignments were not there. I used my confirmation number to access seat selection on the airline's site. Seats were very limited and anything other than middle seats had steep upgrade fees. I called Orbitz customer service and got bounced from one agent to another, generally getting "cut off" in the process, as everyone claimed it was someone else's department.

Customer service contact with me again, they tried to fix it. They gave me some credit, it is not cover exactly my damage but it's OK.

My flight was double booked. I have called their office 3 times once disconnected and the other times was left on hold for over an hour, and then left and transferred between customer service all to get this double booking refund. I have pictures of the hold time. I need to speak to a supervisor and as soon as I asked for one I was left on hold for the hour. Why does their customer service representatives not have my booking info in front of them. They can clearly see this was double booked because it is the same flight info. I have never been treated so horribly as a customer and as soon as I tried to call back for the 4th time it said the wait time was over 8 minutes!!!

02/08/2016, around 1 PM CT: Booked ticket for myself and my family through website. 02/09/2016, around 12:10 PM CT: Called to customer service (+1 844 663 2266) cancel entire itinerary (3 tickets): 02/09/2016, around 12:10 PM CT (well before even 24 hours had passed). Customer service agent told me that entire itinerary was cancelled. However, to my horror, I saw that I received a refund of only one ticket (mine). I did not get the refund for the remaining two tickets, although when I logged in online into Orbitz.com, I saw that my entire itinerary was marked as cancelled.

I booked a two-way flight New York-Istanbul with itinerary: **. The return flight to New York was on March 1. However due to unforeseen circumstances I had to change it to an earlier flight. (To a Turkish Airlines flight on February 25) I was able to process this change after 2-hours of long conversations on the phone. In the end I had to pay $330 more and the person on the phone told me that the flight was changed. I would receive a confirmation mail in 24 hours. I received no email. I am looking with my itinerary and I see no return flight at all!!! Not even the one on March 1. I call Turkish Airlines and they say that Orbitz has not paid them yet. I call Orbitz again and the person on the phone has no idea! He cannot find anything!

I scheduled a trip to Asia and was using Orbitz as a travel resource between destinations on my trip. I started in Hong Kong then planned to travel to Beijing by train and then fly from Beijing to Bangkok, Thailand. Unfortunately, despite every effort I made, extenuating circumstances prevented me from catching my train to Beijing and thus I missed my flight from Beijing to Bangkok, which I booked through Orbitz.

I recently booked a three day package for my wife and myself through Orbitz. It included a flight on JetBlue, Hotel and Car. Shortly after making the booking I found out that I would have to cut the trip by one day. I called Orbitz and was told that the additional cost to return one day early would $435.00 per person which was about 40% of the entire trip. I then called Jet Blue Airlines and asked them to change my return tickets from a Sunday night flight to a Saturday night flight. They told me that their fee for changing the flight would be $135.00 per person but that I had to have Orbitz make the change.

The 24 cancellation policy for airline flights is absolutely a farce when it comes to the process in trying to do so. If you try to cancel on-line... forget it! When you call the designated phone number expect to be on the telephone for an hour and to be frustratingly bounced from one customer service rep to another. The last rep promised he would return to my call in 2 minutes which turned into 20 minutes. You are duly warned!!

My boyfriend and I were booking a trip to Jamaica Jewel Dunn's River Resort. We wanted the obvious package of flight and hotel. By my mistake, for some reason the hotel was booked and not the flights. I called Orbitz 3 seconds after I realized this happened and they are refusing to cancel, change, or refund our money.

Completely upset and angry with Orbitz. I used their website to book a hotel, after searching several tabs I came across "need to know information." It stated that I needed to be 25 or older in order to check out the room. I am 20 years old! I called no later than ten minutes after entering my credit card information and I am being charged 170 dollars!!! I can't even describe the how scammed I feel. I do not recommend using this website. I know I never will. Also an Orbitz representative promised no cancellation fee. Lie, I got an email immediately after stating the amount to be charged to my card.

I was booked for a flight date that I did not choose. I didn't realize it until I received a text message, a month before my real departure date, stating that my flight was on time. I called Orbitz to see what was the matter. Like many other reviews on here, they said it was up to me to pay another 250 dollars per passenger to re-book my flight. I felt it was their oversight and not mine. But you cannot win with a big company like Orbitz. They opened an investigation and said according to their records I booked a flight from LA to Bangkok. My head wanted to explode. My booking was from Newark, NJ to PR. They admitted to no wrongdoing and refused to refund my extra booking fees. I will never use this site again.

I booked a flight for my family yesterday morning on Orbitz. I received an Itinerary Number and was supposed to receive a confirmation email. 24 hours later... Still no confirmation email. So first I use Orbitz chat service and they cannot provide the information because I have a new itinerary number and they have a new reservation system upgrade. All chat service could do was provide a phone number to call. I proceed to call this number and the gentlemen on the phone says I need to call the airline to get my itinerary. Problem... The airline needs an Orbitz confirmation number to be able to locate my itinerary.

On January 12th, 2016 I searched for flights on Orbitz, selecting roundtrip flights 5/17/16 to 5/31/16 from MIA to GEO. Orbitz offered dates for flights besides the ones I input and searched for. This is not abnormal for a travel site to do this, however, in all of my previous experiences any alternate dates are highlighted so you know this flight isn't on the exact date(s) you searched. This was not the case with Orbitz. I never realized that I was offered alternate date(s), as this was never brought to my attention. Throughout my entire process, I was certain that I was booking flights for the original dates I wanted to travel. This was my first time ever using Orbitz, so I didn't realize these types of deceitful practices were normal.

I had a hotel reservation that was originally booked as nonrefundable. Due to customer service issues with Orbitz, I wanted to cancel it, but only if I could get a refund. Over the course of several calls, two different customer service agents told me: 1) that they checked with the hotel to make sure the hotel would approve the refund (I later called Marriott Customer Care and verified that this was a lie -- Orbitz never contacted the hotel at all), 2) that they would refund the charge and it would take up to five business days to process.

I believe it is time for Americans to file a class action against Orbitz. I have read hundreds of complaints of fraud. Now, I am a victim. I booked a hotel at Libertel Gare du Nord. The total amount due was 0.00 at checkout. I was instructed to enter my credit card to hold the reservation only as I was paying at the hotel. My card was charged $202.58! The card I used is to pay little ATF's for my gym and little memberships. I have $97.00 in rejection fees as the money on leave on this card to pay these transactions was illegally taken by Orbitz. This is fraud as I did not agree to have any money withdrawn from my account. I am going to contact our Attorney General to inquire about criminal actions against Orbitz for fraud.

I recently booked a hotel stay through Orbitz website for Italy. After selecting the correct dates on the Orbitz filter I proceeded to process my request. When I saw my confirmation, Orbitz had changed my dates. Within 5 minutes of making this reservation I contacted customer service. I then proceeded to spend over one hour on the phone with Orbitz only to be told that the reservation made less than 5 minutes prior, could not be changed without being charged DOUBLE (The rate I paid and then a new reservation fee). The only explanation provided was "policy" and "you signed a contract." In the end, after 2 days of phone calls with Orbitz, and being told by their representative "I am going out of my way to help you," they said they "could not contact the hotel." In the end, I in the USA had to call Italy, and have the dates changed; which the hotel did at NO charge. Orbitz was completely unhelpful.

Flight ticket reservation 4 days ago was changed to an unacceptable time frame. Rep could not find comparable times to match my original itinerary. Although replaced itinerary was offered on Orbitz at lower price, rep said I would not be refunded the difference (nearly $100!) and cited this was due to airline and not Orbitz. One call to airline and I was able to immediately replace the itinerary back to one similar to my original. What a complete waste of my time! Terrible customer service!

I got an urgent email from Orbitz that my flight had changed (2 days no less) and they wanted me to call the US. Since I don't have a working phone here (currently in S America) I asked them on Facebook for an email instead... I clearly told them I did not have a phone - what I got back was a link to their phone number in the US. I then asked them to provide me with an email then they did not even care to answer. I will never use such an arrogant, unhelpful company again.

Hi, I book hotel at San Antonio Tx, from www.orbitz.com. Booking No: **. Hotel: Monal Boutique Hotel at 151 access Road, San Antonio, TX 78251. After booking I call to my friend. He living close to this place and when he call no one pickup phone and when he visit that place no Monal Boutique Hotel, Fake Hotel on www.orbitz.com. I already canceled my booking. I just want to inform other people don't book from Orbitz until they not remove fake properties.

I am writing to express my disgust and total disappointment with ORBITZ for misleading us by lying about the hotel we booked through them and the HOWARD JOHNSON HOTEL & CASINO in CURACAO, which I booked thru Orbitz for a 3 night family trip. We asked for clean and comfortable and got horrific and nasty. On Wed January 7th, myself and my family arrived at the HOWARD JOHNSON HOTEL & CASINO in Curacao and was immediately troubled to hear that they DID NOT have a reservation on file for us even though ORBITZ provided us a confirmation and receipt for us booking this property on their website.Horrible conditions we had to deal with upon our arrival:

Orbitz websites had written free cancellation for Barcelo Raval Hotel. My first location changed and I need to cancel hotel reservation but they said non-refundable cancellation after 3 hours. Orbitz aren't trust customers.

I booked a room through Orbitz mid November for a stay at a hotel in January. The day of the reservation we had a death in the family, I was unable to reach the hotel to cancel the reservation due to broken phone lines or busy ones and reached out to Orbitz. They pointed fingers at the hotel and even though I made the reservation through their website they could not help a paying customer in getting her $500.00 back. Will never use them ever again and have reported their agency to BB already. Do not use these crooks.

I made a reservation for the Disney Hotel on 1/11/16 and put it under my husband name. He then told me he could not make it so I called Orbitz to add my name to reservation and they could not do that and told me I had to cancel and rebook. I cancelled and then told them I had to get the refund back before I could rebook. I was told on 1/12 it takes 3-5 days to get money back. So on 1/20 no money and I called them. They said glitch in system was processing and on 1/20 and would have on 1/25. No money on 1/25 was told that it was just processed that day and 1/29 for sure. I called 1/29 and they said it was not processed till 1/28 and by 2/1. Now I am getting oh was not processed till 1/30 and for sure by 2/5.

I booked a ticket with Orbitz, unaware of the 10 p.m. CT deadline to cancel. I called one hour too late (since I live in PT, I mistakenly believed I had until 10 p.m. PT). I spoke with three different people at Orbitz, who were all unable to help me and told me I needed to call United. This got me nowhere. It then took me two days to finally figure out how to contact Customer Relations. When I did, it took exactly 10 business days for them to answer my email. Their answer pushed the issue off onto the airline (United) again, rather than taking responsibility as a multi-million dollar travel agency themselves, to help the customer as best they could.

They do not always have the cheapest flights and the price match they have for cheap flights is only for 24 hours. I would definitely wait and book with another company, or even direct with the airline. It appears that Orbitz is really just good advertising and not so much good customer service.

Just booked with Orbitz. Worst mistake of my life and will never book with them again. I always use Priceline and never had one problem. I had booked a vacation package and needed to upgrade my room to a suite (meaning I'm spending more money with them) and they were going to make me cancel my reservation. To do this I had to pay 25 dollars and rebook my whole vacation. There's more. The lady who was incompetent and could barely speak English proceeded to tell me that I would lose my package deal because I refused to cancel my air due to limited seating. So basically I booked a vacation and five minutes later I needed to update my room and it ended up costing me another 180 bucks more than five minutes before. Will never do business with them again terrible experience. Also asked to speak to a supervisor which the representative said call volumes were high and the supervisor would tell me the same thing.

I recently booked a round trip ticket to Phoenix with my debit card and the "ORBITZ" site said, that the transaction could not be completed. Thinking that maybe I had made a mistake, I tried to enter the card information again. Once again the transaction came back "cannot be completed." This was on Saturday January 23rd, 2016. I went to the bank on Monday to see what the problem could be, why the transaction was incomplete. The bank informed me that my account had been debited twice and Orbitz had tried to debit the account for the third time.

Orbitz is, hands down, THE WORST company I have ever had the displeasure of dealing with. Their "customer service" is absolutely atrocious. I had a flight that I needed to re-book and was given a "credit" that ended up costing me as much as a new ticket would have when fees were added in. On top of that insult, I had to call and recall many times to seek out confirmation that my new flight was indeed taken care of. Every time I called I was assured that my flight was booked, every time I called back to make sure of that and no one could find any info!!! I could go on and on but I'm way too frustrated and furious. Please do yourself a favor and never, ever use Orbitz. Go directly to your airline and book there!

I planned my 25th wedding anniversary to NYC for my husband. Since I don't like NYC I picked a hotel (through Amtrak's site) on Central Park, Park Lane Hotel. Amtrak.com uses Orbitz for extras (hotel, car, etc) and I did not choose to use them. When choosing my room I decided to spent over $70 at night more just so I could have a "park view". Regular rooms with "city views" were only $170 but I spent over $530 for 2 NIGHTS. It was that important to me to have a 25th anniversary present to myself (and I worked a LOT of OT to cover it).

As a frequent traveler and a member of almost every travel club and airline point, customer service is important. None at Orbitz and wait time too long. Try someone else if you want any type of minimal customer care. Booked trip and didn't honor price match. Asked for documents that they don't provide for proof. Spend a few extra dollars and use Travelocity or Expedia if you have a issue, at least you know it will be resolved.

Booked a flight to Phoenix 2 weeks ago, website said free cancellation. The plans changed and tried to cancel and get a refund back, even called and talked to customer service. Wanted to speak to supervisor, but wouldn't let me due to high volumes of calls. They wouldn't refund the flight even though it said free cancellation. The flight is still 3 weeks out, so I didn't get any money back for the trip. Will never book with Orbitz again.

I am extremely disappointed with Orbitz's customer service. On Saturday, I booked a hotel reservation in which it was my understanding that it was refundable. We purposely booked the more expensive, refundable option because my wife is waiting for approval from her boss for the vacation dates. When we received the confirmation, it said non-refundable and my credit card was charged for the entire booking. Immediately, I called Orbitz customer service and emailed them requesting to change my reservation to the refundable booking. After speaking with 4 customer service reps/managers and spending hours on the phone with them over the past few days, the issue still isn't resolved and they refuse to reimburse me for the booking. I will never use or recommend Orbitz again.

On April 20, 2015, I made a reservation on Orbitz.com for a two-night stay at Disney's California Hotel in Anaheim, CA for Memorial Day Weekend 2015 (May 22-24) and received a booking confirmation email from Orbitz. About May 19, 2015, I received an email reminder from Orbitz regarding my reservation and there was never any correspondence or indication from Orbitz to me of any problems. Upon arrival and check-in with my family that was very tired after a 9-hour drive, the hotel staff indicated that there was no reservation in my name for either night. Because this was a holiday weekend and also happened to be the very first weekend of Disneyland's 60th year anniversary, the hotel was extremely busy, completely booked and I was extremely embarrassed.

I had booked a hotel reservation through Orbitz, however, when I arrived at the front desk at 11PM, the hotel could not find my reservation. I called Orbitz, and was on the phone with them for 2 hours (I hung up at 1AM), because the representative could not manage to get their business credit card information over to the hotel (of no fault of my own), AND because they refused to cancel my reservation despite the inconvenience they were causing me. I ended up making a second, NEW reservation directly with the hotel using my own personal credit card information, just so that I could actually get a room.

Booked a non-refundable room with Hampton Inn... used the non-refundable rate as it saved an additional $20 per night stay for the week. Travel plans changed within 48 hours of the original booking through Orbitz. Orbitz would not cancel the reservation, nor refund the $570 cost of the room... even Hampton Inn has a 24-hour cancellation policy, and this reservation was six weeks in the future. Why would Orbitz cancel my car rental with no problem, but not the hotel? Just another ripoff. Buyer beware and never, never, use Orbitz for anything.

Orbitz had systems issues that cost me over a thousand dollars and my vacation. The app, website and email notifications showed an incorrect itinerary. When my wife and I went to the airport, we found that our first connecting flight no longer existed. They could only offer us a flight the next day from another city. We had to cancel our vacation and lost over $1000. Worse yet, the entire vacation was booked through Orbitz. Even though they made the mistake they did not fully refund the hotel. Don't make my mistake. Never use a booking site for a vacation. It offers no convenience or protection. Always just book directly through the airline and hotel.

I made a reservation at a Holiday Inn using a website called Reservation Counter. I thought it was Holiday Inn's central reservation website, because it popped up first when I did a Google search for Holiday Inn. It turns out that the website is operated by Orbitz, although Orbitz is not mentioned anywhere on the website or on the reservation confirmation that was emailed to me. Little did I know that Orbitz tacked on a service fee of about $20 for unknowingly making the reservation through them. I felt like I was played for a sucker. Holiday Inn bears some responsibility as well because they are letting third parties like Orbitz rank higher in Google searches ahead of Holiday Inn's own website. When you do a Google search on Holiday Inn, you expect Holiday Inn's website will appear at the top of the list. Not so. I got burned this time, but never again will Orbitz put its hand in my wallet.

While I was booking the ticket I was told the ticket is refundable but now Orbitz is saying it is non-refundable which is ridiculous. Why would they change the policy and provide wrong info to customers?

I booked a flight for 3 people from Zurich to Lisbon and received a confirmation email. A few hours later I received a cancellation email, but when I checked the airline's website it said we were still confirmed. I emailed Orbitz to see what was going on and received no response. A few days later I went back on the airline's website and it indicated that we were still confirmed so I called and they said the system had not updated and it was actually Orbitz that canceled the flight. After waiting extensive wait times, I was able to speak with Customer Care at Orbitz and they told me there was a processing issue so the tickets were canceled. When I asked why they did not respond to my email they did not have an answer.

Very disappointed. I used Orbitz.com for the first time and they have a 3 hour processing time. They have a team that reviews your credit card and then has to call the hotel to confirm. So unlike other online travel/hotel booking sites (like hotels.com) that can book in real-time Orbitz.com cannot do this which means you lose the rate while you wait for them to process one order.

Book a car through Orbitz. When got to the car rental co, there no car available for me, yet Orbitz charged me 72 dollars for 4 days car insurance even no car for me, and when tried to get refund, gave me the running around.

They are just horrible. They quick to take your money and when you get to the hotel it not what they say the hotel has. Then we you tell you "you're not stay, refund me back." I had call the hotel several times and Orbitz to get a refund. They lie to me about. They told my husband complete different hotel. I hate this place and people don't use them. Go to hotel. Find out yourself because this Orbitz liars and they do help you!!! I will never use this service. Also will keep calling until I get my refund. I have to do myself. When Orbitz mislead me and my husband. Horrible.

I am doing a cross-country US road trip with my boyfriend. Due to weather conditions we had to Reroute our trip and cancel our reservations in Nashville. We were on hold for over 3 hours past the cancellation process and the customer service had the gall to blame their lack of staff to pick up the phones my issues, on top of me not using wifi to cancel when I was on a road trip with no access to wifi.

I made a reservation for a honeymoon Cancun trip with my wife, the day before I realized I couldn't check in with the airline. I called United and they told me it was the fault of the agency. I called them and it took forty minutes on the phone with a rep to get the problem fixed and nothing was offered to reimburse me for my time and effort. Call me crazy but I don't pay extra to an agency so that I get to work more to prepare for my honeymoon.

I used flight credit from a cancellation to book an air ticket from ATL to BOS on the phone with Orbitz. I was even sent an email confirmation of my reservation with an online ticket number by Orbitz upon a follow-up phone call. When I showed up to ATL expecting to travel, the ticketing agent informed me at the counter that while Orbitz had made a reservation for me to travel that day, they had not actually issued me a ticket, so I could not fly. Since I had to fly to an interview, I had to purchase a ticket on the spot that cost me a hefty $900.

Orbitz is a scam!! I booked a hotel with good reviews on their site. After booking a week later I happened to run into my hotel on Yelp. There was a new post on Yelp of the hotel infested with roaches with pictures. I called to cancel, even offered to pay for 1 night of our 2 night stay for a partial refund. They told me no and I can't get a dime back, it's non-refundable. Orbitz is a bunch of scam artists.

To whom it may concern, I recently purchased a ticket through Orbitz.com for a flight from Orlando to Los Angeles for the following dates Dec 29th to Jan 1st. When reviewing a flight change notification that was sent to me, I noticed that it stated my return flight was for 12:58 am and not 9:14am like I thought I had originally purchased. After contacting an Orbitz rep, I was told that the 12:58 am departure flight was the original flight that I choose. I'm taking responsibility for choosing the wrong flight that is my mistake. After contacting the Orbitz rep, they told me that it would be $230 to change my departure time or I can cancel the ticket and pay a $230 penalty which would be subtracted from the purchase price of my ticket $490.

I attempted to book a flight 7x, I repeat 7x w/ your site & all I would get was an "error" message" saying "We were unable to complete this booking. Please try again later or select another option". I made changes & still no success. Worst part of all 4 pending transactions for the same amount are appearing on my credit card w/ no flight conf. # from Orbitz. I spoke to 2 CSR's & was given an 'Approval Code' telling me the charges should fall off b/c they did not go thru.

There were two charges on my card from Orbitz. Their response was that it wasn't their concern. I had to go through the hassle with my credit card company instead. I won't trust putting any credit card transactions through Orbitz again

I have had the worst experience possible with Orbitz. I currently wanted to book a hotel to Hawaii and for some reason it was very hard them to process that. I stayed on the line for almost 8 hours in total of 2 days of contacting them and what they keep doing is they ask me "How can I help you?" I will explain that I've been trying to book a hotel. I paid and they cancelled my hotel and charged me $4.00 and they say "Oh sorry we will need to transfer you to a different department." Repeat myself of "Sorry I will need to transfer you to a different department." Happened almost 35 times, I was going insane.

I bought $3,000 tickets with insurance. I had to cancel my trip and the company did not refund one cent. The company has shady cancellation policies and cheat you out of your money. Never use this service. I lost all my money for that trip! Terrible, terrible company.

I have had the worst possible experience with Orbitz. Orbitz falsely advertises hotels, have shady non-refundable policies, and don't seem to approve a lot of negative posts on hotel stay reviews, and offer no protection on purchases. They also don't seem to have any customer service reps in the United States. DONT EVER USE ORBITZ TO BOOK TRIPS!!!

We were on our way to the Bahamas for a vacation and JetBlue moved us to an earlier flight due to weather. The e-mail did not get sent out to let us know about the change but they got us on the next morning flight. I travel a lot for work so I understand this stuff happens. I did not like the fact they did not notify us the night before when the call was made to cancel our flight and put us on an earlier flight so that is when I decided to call Orbitz just to let them know what was going on.

I will never buy in Orbitz. I bought a ticket at the beginning of october for a colleague in ny. Well the ticket have been cancelled, and in december I am still waiting for the refund... They are keeping saying that it was done, but it is not true. My god! This is just frustrating, disappointing, insulting and disgraceful! I hope they will close soon! They are just good - for - nothing!!!

I was not notified of the flight change until 2:30 AM on the morning of the flight. Had set my alarm for 6AM to arrive at the former time of 9:29 AM. Called Orbitz. Lost day in Hawaii, had to change tour scheduled at an extra charge, had to stay in Reno overnight, and change hotel check-in in Honolulu. Orbitz had my correct email but the service person insisted that they had sent me emails in July changing the flight time. Orbitz did have my correct email and phone but did not notify me in a timely manner. I want reimbursement for the cost of the hotel, $144 plus tax and tour change fee of $39.

I am in Canada and booking return flights from Canada to USA. When a price is quoted, I always check the currency that the price is quoted in; in this case my partner was looking with me. It was quoted in CAN$ and on the credit card I was charged US$. The confirmation did not state the currency, which I wish I had noticed at the time. The website today does not state CAN$.

After repeated phone calls (since this letter was written), I am trying to determine my legal rights. I would like to take them to small claims court. See below:

I purchased a few tickets to Vietnam via the skyscanner app, and realized that the prices charged were USD not AUD! I saw that the prices were cheaper via Singapore Airlines direct. Cancelled my tickets through Orbitz and they refunded me quickly with no fees! Amazing service!

Orbitz lost my trip itinerary and I have spent legit from 7:50 to now 1:29am trying to salvage my trip. Once again, "customer service" played me for 4 hours. Now on phone with manager, she also acts like a "travel agent" not manager -- can't/won't help me. 4th trip in 2015 with Orbitz. I could actually do better on internet myself. And so I will. Why do I feel like I got played???

I book ticket, your website change price, not go through. Why pending charge my account $2 dollars today at 3 pm 11/17/2015?

I work for a corporation and book all travel for its employees. I use Orbitz quite often so that I may prepay hotels, cars, and flights. I have had three instances with the same hotel, Country Inn & Suites in Saginaw, MI. The confirmation email from Orbitz clearly states "Free Cancellation before 4:00PM local hotel time on **/**/2015." At 3:00PM local time today, I tried to cancel my reservation and was told by Orbitz that the hotel will cancel my reservation but keep the first night's stay, per their policy. They did not budge. False advertising.

So I placed my order on Orbitz.com on the 13th of November. Then the terrorist attacks in Paris happened. Now granted I'm not going to Paris, I still feel based on a new video I just watched where threats on American travel industry is imminent according to ISIS militant video, that I'd rather not travel on December 24th or 25th. I just wanted to switch it to the 26th. You would have thought I asked them to kill themselves. Wanted to take my $423.77 I spent on the round trip but also charge me $230.00 plus 35.00 and then make me pay for new flights.

Absolutely I had to advise the authorities, DOT in this case, as ORBITZ is based in the US. And I think, thank to them (DOT), you are taking ownership of this issue and answer me so soon (with no resolution though). What if I had not made a complaint to DOT, would you have answer me in a prompt manner? I doubt it! DO you have any SOP regarding response and resolution time to your clients issues? Ms. Shalon ** please, DO answer me this question. Did ORBITZ solve my problem? (I'm not adding in a prompt, efficient manner. I waited for a WEEK and no resolution.) Did you successfully help me to re-book my flight to continue my trip? Did you help me in any way, shape, or form during my stay in Toronto while I was waiting for Orbitz to find me a solution? I stayed in Toronto from Nov 4 to Nov 11 on my own expenses, will there be any refund on that?

I booked a hotel. The price on the site was listed and when I booked the hotel Orbitz charged my credit card more than double. They refuse to refund the reservation. Be very careful with Orbitz! I would suggest another site to book reservations.

I made a reservation with Orbitz, it was one of their recommended hotels. During my stay I was subjected to a gang related drive by shooting. Orbitz take no responsibility. When speaking with the police sergeant he stated that violence occurs here regularly. When I spoke to the customer relations department at Orbitz, they said "too bad you can only get $5" for a hotel that has to be booked through them within the next year. I find this practice to be appalling and I would encourage anyone considering using Orbitz to use another service.

Think you're paying in Canadian dollars. Orbitz people are RUDE and they DON'T tell you are paying in US Funds! DON'T BOOK WITH THEM FOR ANYTHING!!! There are better sites to book with!!!

I will never use this ** excuse for a business again. I tried to book a flight three separate times to visit my family for Thanksgiving. Each time I entered my credit card info and "finalized the request", I was just redirected back to the home page. Thinking there was a problem with the website, I called customer service to see if they could book my reservation. I spent 30 minutes on the phone with someone who barely spoke English. We went through the entire booking process. AFTER he said we were confirmed, he then went on to tell me that unfortunately, the tickets are no longer available. This was the last remaining flight to see my family for Thanksgiving. His only response was "Sorry, unfortunately this happens sometimes."

I booked a hotel with Orbitz thinking they're trustworthy about their pics and star rating but when I got to the hotel it was a dump. Water leaking from the ceiling of the bathroom. There was a big hole in the wall. Not only that I booked a ocean view and I wasn't put in a ocean view. When I talked to the front desk they said their hotel was all booked. They couldn't do anything about. I called Orbitz and was on the phone with them to see if they will be able to help me but they couldn't after being on the phone with them for a hour and a half. I ended up not staying at that hotel and I am demanding a refund. No one should ever pay money for what they are not getting. I felt that I got con from Orbitz for fault advertising.

Booked two rooms for four people for three nights. Paid extra charges as said to stay in the main hotel. Surprised to find out a night before two of us been given a room half a block away in a separate bldg. On request suggesting to cancel the reservation without refund and make a new booking.

I came very close to missing my flight to NZ due to negligence by Orbitz. Since I was traveling through the USA from NZ for 3 months, I made a separate reservation with Air NZ for the NZ leg of my trip. Later I made a round trip reservation from LA to the East Coast with Orbitz. The return trip arrived in LA 5 hours before my Air NZ plane left. I soon received 4 different emails from Orbitz changing that trip, the last reservation change brought me to Los Angeles AFTER my Air NZ flight left. I called Orbitz, and after an hours or so of discussion, they changed my flight so that I arrive in time to catch my outgoing flight. However they never changed my on-line itinerary. I called and they said they "couldn't change the itinerary", but that I shouldn't worry and everything would be OK, Delta would confirm.

WORST customer service in the world. First, I make a car reservation through Orbitz, arrive in destination city, and rental car company has no record of reservation, notwithstanding documented Orbitz reservation. I call Orbitz and they say, “Yes, you have a reservation but there's nothing we can do.” Forced to rent new car at higher price.

I booked a 7 night stay in Virginia to begin on 8-8-15. When we arrived the hotel had a room on the second floor but my elderly mother could not walk upstairs and they didn't have an elevator. So they put us in the floor level but only one queen bed. Problem number one was upon entering it reeked of cigarette smoke. I have to add they were under some construction. Upon entering there was a washcloth in the bathroom up on the corner of top of the shower covering mold. It was disgusting, the furniture had stains on it and trash was literally falling out of the trash can outside. I called the desk to let them know I would be checking out in the am mainly because I have asthma and mold isn't healthy to breathe. The real problem started when they told me they couldn't take the rest of the stay off the bill was because I booked third party, yes with Orbitz. I did speak to someone from Orbitz because I couldn't find a number to call myself.

If there was a negative 1,000,000.00 stars button, I would give it to Orbitz. I had booked a ticket via Orbitz to fly from Chicago to Kiev, August 2015. Their website somehow booked the ticket under my friend's name (I had purchased tickets in the past for her). Now, they wouldn't change the name on the ticket, wouldn't refund the money, because "that's not our policy". The only thing that they would do for me is help me book another trip. Are you kidding me??? It's their mistake that the website had an error and booked the ticket not under my name, and all they could do is help me book another ticket? UNBELIEVABLE! I had called the Customer Service line numerous times, they said to go talk to Lufthansa, because now that the ticket was purchased, it's out of their power.

I booked a hotel through Orbitz.com on 10/26/15. As an attorney myself, I made the booking only after thoroughly reading the Terms & Conditions. Four days later, while searching for the same hotel and using the exact same promo code and check-in/check-out information, I found a price which was $318+ cheaper. I called Orbitz to discuss how I might accomplish booking at the lower rate and, after 43 minutes, including conversations with both a CSR and supervisor, I was told the only way to change my reservation would be to cancel my existing one and rebook at the new price (something the CSR candidly told me he did not recommend).

Just bought a ticket on Orbitz and the moment I submitted my payment (via PayPal) no confirmation was emailed but my account showed a hold for $444. I called and Mia told me they couldn't sell me the ticket for reasons she couldn't explain. Minutes later, and with a hold still on my account the same flight showed in the Orbitz search, with the same amount of seats still available, but with a $50 price increase... so there was the reason they canceled my purchase. I still can't find any reason why they still have a hold on my account and probably won't make it available for a week. Needless to say I am disappointed and believe there's a fraud going on.

We are in receipt of your letters, dated September 26, 2015, regarding the alleged debt. This is not a valid debt and we are notifying you as such within the allotted time frame. We dispute the validity of this claim due to fraud on behalf of Orbitz.com (Orbitz) and/or its associate Allianz Global Assistance Travel Protection (Allianz).

Well, I've figured out why Orbitz has so much money! They don't do refunds basically ever, and I wish I had read all the customer reviews before booking through Orbitz. Apparently glitches in the system and wrong dates/info after booking are not only common but seems to happen more often than not! After messing up my reservation they would not refund the price of my hotel! Ridiculous! And good luck trying to talk to a real person! It's almost impossible to find the number to call a real person so you're stuck with an automated response system with limited options! Utterly useless. Nothing about this experience was good.

Orbitz booked Hotel, refused accommodation and now refuses to refund the charges ($450/320 GBP). On a recent trip to London, I made a booking through Orbitz for two nights at Ascot Apts Canary Wharf, London. In hindsight, I shouldn't have booked this hotel given their poor ratings on all travel sites but London was booked heavily on 13/14th October because of the Rugby world cup and this was the only available option at Canary Wharf.

On Oct 9th, American Airlines cancelled my 4:00 PM flight to Portland, Maine via a layover in Charlotte NC. Therefore, I could not pick up my rental car at the reserved time in Portland Maine at 8:36 PM. The airlines rerouted my departure to another airlines the next day, Oct 10th. I was charged an additional $181.47 for the rental car, besides having lost a day of my vacation. This was an American Airlines maintenance issue. The flight change was not due to any fault of my own. I would like to be compensated for the additional cost of the rental vehicle. Orbitz customer service is a JOKE!!! I will never book another flight or anything with Orbitz. I am telling everyone out there to beware. DO NOT EVER use Orbitz. BIG RIP OFF!!!

Good luck trying to use your credit on Orbitz. I had a $1,000 plus credit on Orbitz after canceling a flight. To rebook and use the credit, I was required to work through their customer service department. Clearly, Orbitz outsources its customer service to India. The representative was both incapable of figuring out how to use the credit much less, rebooking a new flight.

I had a bad experience with Orbitz. My flight was changed 1 hour and 45 minutes and they still want me to pay for the flight to be canceled. Absurd. I will never buy in the future on Orbitz. The worst company I have ever experienced.

Flight was cancelled due to mechanical. Had to stay in Charlotte overnight. Missed a big money meeting the next day. Lost the deal. Miscommunication abound. ORBITZ is worthless and keeps blaming American Airlines. American says ORBITZ must initiate the refund. Almost 2 months and still no money. This is total BS! Never again and buyer beware!!!

I booked a package of flight tickets to Little Rock, Arkansas, hotel and car rental. Paid entire amount told to pay with my debit card. Flight went ok, got to Little Rock and went to car rental to find out they'd lied to me and I couldn't get rental car. Then found out hotel was not close to airport but 15/20 miles away. Customer service car rental rep tried calling Orbitz to change my hotel. They told her it would be a 90 dollar fee. She then asked why they gave me wrong information for car and got nowhere.

I am an Orbitz account holder. I purchased 2 airline tickets on behalf of a friend. Both tickets were purchased on www.orbitz.com. I purchased both tickets by adding my friend's name, gender and date of birth in the appropriate passenger section of the website. Nevertheless, both tickets were booked and confirmed under my name, the Orbitz account holder name, which is not what I entered and requested on www.orbitz.com. However, Orbitz did book the ticket under my friend's gender and birthdate which confirms that I did enter in the new passenger information. In summary, both tickets were incorrectly booked under my name, my friend's date of birth and my friend's gender. This is absolutely a website error on Orbitz, www.orbitz.com.

I am a GA pilot and was flying to Miami to pick up an airplane and fly it back to Huntsville, Alabama. I reserved a room at the Holiday Inn Express & Suites Florida City - Gateway to the Keys. I had a change of plans and had to cancel the reservation. I called one week before the reservation to cancel the room. I was told by the Holiday Inn personnel that the cost of the room could not be refunded since it was booked through Orbitz. That was the first that I had ever heard of this. I complained and was given the phone number to Orbitz, No luck there. One or both of them stole $160 from me!!! I will tell everyone and never use either of them again!

I booked my airline tickets through Orbitz because I thought I was getting the best rate possible. A week later, the exact same itinerary was $70 less per ticket. I submitted a claim plus I called Customer Service. Orbitz would not back up their best rate guarantee because claims need to be submitted within 24 hours. I wish I had booked directly through the airline because Orbitz didn't offer me any more than the airline would have. I will never use Orbitz again and I will not refer to any of my friends or family. Big disappointment!

Yes, I called the hotel, asking the rate for the hotel. They gave me the cost in Canadian funds. The reason I went up there to Canada, is because our dollar at the time was 33% more in the exchange rate. I went thru Orbitz because I've used them before. When I got the bill my American exchange rate was not applied. I did not know a business such as Orbitz had the option of NOT applying the exchange rate. All of my other purchases in Canada were applied at the exchange rate. Where did the excess 33% percent go? To Orbitz I guess. The money discount I should have received went, I guess in Orbitz's pocket.

You may not get an alert message from Orbitz if your flight schedule changes. You may be the poor schlep who arrives for a flight unaware of changes and miss your flight. And Orbitz will tell you they sent an email, but you will never find it and they will not help you recover lost funds that you may have had to spend to make other arrangements to get to your destination. If you book with Orbitz, be sure to continually check your flight schedule through the airline directly. Also, if you receive last minute flight status updates via text from Orbitz, pay attention to the fine details of your flight. This may be your first notice of any changes and they send them out 30-60 mins before your flight leaves (after it's already too late). I am very displeased with Orbitz and their lack of reliability and accountability.

I have just spent 4 1/2 hours trying to book a simple flight and hotel! Each time, just as it is about to complete, there is a "change in the price" or the "hotel is sold out" or "we need to rebook with 2 separate airlines to get that price." They tried booking it so many times that the fraud protection on my credit card kicked in 3 times!! Incompetent twits! If I didn't already have the card points to use, I would NEVER use them again. EVER! I'm still on freaking hold!!

I made reservation from LAX to Shanghai, China and I paid insurance for my ticket. I tried to reschedule for return trip. I called the customer service and wait for 50 minutes, nobody answer. Then I called again the customer service and choose the reservation option. Right away I connected to the agent. I told him that I want to reschedule my return trip then he said that he should transfer me to the customer service. I said okay, then he disconnect the phone line. I repeat this 3 times without any successes.

First I had tickets with confirmed by my email. Then when I arrived on a airport, I wasn't on a system for my fly. I contact Orbitz. They say they denied my fly and they contact me by email - which never happened, never. Then I ask to speak with a manager and I was on a HOLD for 55 min. Never I will go to look for deals by Orbitz, never. I hope nobody will. The worst customer service ever!!!

Booked a weekend at a hotel near Turning Stone. Got the itinerary, Super 8 in Oneida??? They can't help me, 3 hours on hold all they can do is say "Don't know what to tell you".

Orbitz.com took my card number, guaranteed me a hotel room booked for a trip, with booking & conf #, but didn't make the reservation as stated. Date: 9/9/15. I found a hotel room through this agency that was stated as being available. I booked the room for a 3 night, 4 day trip to Tennessee. Orbitz took my information including required credit card # and sent me a confirmation receipt that the hotel room was booked and secured. When we got to the hotel, we learned Orbitz never made the reservation. There was nothing in either of our names, credit card, nothing. Also learned the room we had reserved was only free 1 night, the others were booked to someone else. Had to haggle w/ innkeeper to get room for even 1 night at the price Orbitz stated to us. Cost extra near $100 and 1/2 day hunting for and securing another room--almost everyone was booked solid already. Unsure what Orbitz did w/ my card # either.

Very poor customer relations. I needed to cancel. When I booked, I choose Orbitz as the ticket had a note by it that stated "no fee cancellation policy." Little did I know that I needed to cancel within 24 hours of buying the ticket. No refund. Each time I questioned this I was told that this is because of Delta, not Orbitz. I will continue to file complaints as I feel this is unjust. And if it is because of Delta, then Orbitz should not have a "no fee cancellation" note on their ticket. Very poor. No, I will not use Orbitz in the future and I will be eating the cost of my ticket.

This is the second consecutive time I've had this experience, so I take it that it is not a mistake, but a conscious deception. I searched first class airfare from DCA to SFO. I got a price of approximately $900, roundtrip. I clicked "book". I got the reservation confirmation and it showed one leg of each the outbound and return as economy. I called Orbitz (I had to google the phone number because it is not on their booking site or on the confirmation email). They said that they could change the flight to all first, but it would be an additional $400.

I had the worst experience booking with Orbitz. I had booked a return trip on Etihad Airlines from Chicago to Bangalore and back. For some reason I could not complete the return journey so I had to cancel the return trip. In spite of cancelling well within the time limit, I was offered hardly anything. Believe me it was peanuts. I tried contacting the customer service on the numbers mentioned but it never went through. Finally I checked by googling the email. There was a response to the email, but it was very slow and took a long time. I was offered taxes as a refund which was hardly 100$ as compared to the 1000$ that I booked the tickets with. They blamed the airlines for taking the money.

Booked a multi-destination ticket with them. Didn't use the second destination ticket and without my notice they cancelled my return flight by themselves and forced me to purchase another return flight at the counter for the same flight... the same hour. Very very poor customer service! Would not recommend them to anyone. Bunch of crooks.

I booked a flight+hotel package from Orbitz few days ago. I went with package because they advertise that it is cheaper than individual. My mistake was not to look at individual rates. Two days later when my wife looked at prices of flights we found out that if I had booked hotel and flights separately it would have saved me around 17% more than what I paid. When I called consumer services, they calculated and said that yes it's cheaper to book separately but since my ticket is non-refundable I could not do anything. I feel so cheated by Orbitz that once my trip is over I'm never booking anything else from them.

I purchased a flight ticket from Orbitz which asked me my seat preferences and showed me the possible seats and I chose the seats. However when I tried to check in I saw that everything is changed twice!!! Then why do this firm is letting you choose the seats. That is a lie to the consumer.

I never thought that changing flights would be this hard and Orbitz have poor customer service. I booked a flight from Memphis to Houston so I can catch an international plane from Houston. I called Orbitz and after I agreed to pay for the surcharge of $220, I also specifically told the agent the schedule I wanted. Everything went well except that when she (Sarah) emailed my itinerary, she gave me the am schedule instead of the pm schedule for outbound. I called Orbitz back and they told me that they will call me back the same day since they are reviewing the records. I have spoken to at least 4 more agents and telling them about my complaint and all they tell me is that it is being reviewed. One agent told me that it will be resolved that day but no, it was not. There is no follow thru with what they say.

This place is horrible!!! I made an account and purchased 3 tickets. One for myself for November 20th and 2 tickets for my husband and for his friend for December 5th. I filled out the names, the birth dates, the genders and I even paid with 3 different credit cards however I just noticed it days later that all the tickets show the account holder's name, which is my name since I purchased the tickets under my account I created through Orbitz. I called customer service many times, I talked to many different supervisors and they advised me that they can give me a refund for the taxes and fees which is nothing compare to what I paid. (These are overseas tickets) Told them I don't want the partial refund, only if they are giving me a full refund since I believe that this a website error and I do know that I filled out all fields correctly with the passenger's name. They kept telling me they will work on it and look into options.

Wish I would have read reviews on Orbitz before using them for our trip to Puerto Rico! Orbitz has been the worst to work with. Yes they booked the flight but that was it! I have had to go to the airlines website to get seat assignments and at that time I noticed that the flights have changed completely (I booked the flights back in May with Orbitz and it was last week, Sept 17th, that I saw the change!!!) The airline employee said the change was made in June, yet the last itinerary I received from Orbitz in August did not have the changes. I was told by Orbitz that they do not send out every time there is a change because I would be bombarded with emails?! Why send an outdated one in August then???

We recently booked a hotel based on the pictures on the Orbitz website. When the first of several couples who were in our party arrived at the hotel, they were greeted by several men loitering in front of the hotel. They went to the office which was behind a locked and barred door - first bad sign. They then asked to see the rooms and had to walk by another man soliciting a prostitute in the parking lot - second bad sign. The rooms they were shown were in deplorable condition, the AC in one room wasn't even working. There was mold in the bathroom, stains on the carpets, and torn bed linens. Suffice to say - the hotel refused to refund our money and Orbitz did not stand by their customers.

On the Orbitz website it advertised a room as being $335/night. However, when you click to book the room it automatically charges you double the advertised rate. When I call Orbitz they said that rate was no longer available. However, the lower rate is still advertised on the site. This is an obvious unfair trade practice and loss leader.

Do not ever ever use Orbitz. I booked a hotel through Orbitz and had to cancel 1 day of my trip. The hotel does not have a cancellation policy but Orbitz charged me $117.00 and my hotel was only $99.00 per night. Why would I pay more for the cancellation than my room? Why does Orbitz not try to be helpful? When the hotel said there would be a max of $50.00 if less than 24 hours and Orbitz charges $117.00... I WILL NEVER EVER USE ORBITZ AGAIN...They saved me no money and were very rude!

Made a reservation for this company through Orbitz on Wed, Aug. 12 for a pick up on Aug. 14 at 8pm. I spent 30 dollars on an Uber to get to this place at the Wyndham Hotel to pick up my rental. When I get there the person in the front desk tells me that there are no cars available, that Orbitz overbooked their site. The guy tells me to go to the hotel lobby and wait or to take the shuttle to the airport and rent a car over there. However, I saw a couple of customers that came after me and were able to get their rental. I called Orbitz to complaint. They try to get me to rent at another company for twice the price, obviously I declined the offer. I called back pissed off asking for my reservation to be cancel, also told the U-SAVE person to make sure I do not get charged for their mistake.

I booked an air ticket through Orbitz. Logged back in to book a hotel and astonishingly found the flight was canceled. (I didn't get any email regarding cancellation.) I called their agents and was told the flight was canceled at 3:03 am while I was sleeping. Nobody else has my account info and I by no means can and would cancel the ticket. I swear I didn't cancel it. They asked me to buy another ticket with much higher price since the flight is next week. They started an investigation and after a week they told me the IP who cancelled the ticked matched my billing address. So they refused to fund me.

Would not advise purchasing Insurance through Orbitz. Partner AGA Service Company. This insurance is most beneficial for rare situations that are most likely to never occur. A waste of money. In addition, Orbitz non refundable tickets are a money scheme for the airlines. If you need to make a change you will more than likely need to repurchase your ticket then the airline resells your seat. Must admit wish I had thought of this billion dollar money making scheme. Beautiful. Great ROI on the backs of the consumer.

I spend an hour on the phone and spoke to 3 different Customer Service people. No one could help me. They didn't understand what I was trying to accomplish and I think this is the way ORBITZ keeps your money from canceled flight reservations. I will immediately begin using another service.

Avoid Orbitz at all costs! The company is a rip-off and will leave you without much-needed funds until they feel like it. I booked a flight today, using my debit card. Everything went smoothly and I was happy. Until I checked my email a few minutes later and... my flight was cancelled! SERIOUSLY?!! I'm already overseas, and what that means is that I'll have to make an international phone call. But why on earth would they care? My money is already on their end now. That's all that matters, I guess.

Booked motel room for 3 nights in Lancaster, PA. Orbitz put $132.58 on my credit card. When checking out I asked for a motel receipt and received one for $104.55. I questioned the clerk about the discrepancy and he told me that was the cost of the room for three nights with tax. I have tried several times to contact Orbitz but the phone number on my statement is for booking or questions about an active reservation. I kept getting non-relevant prompts and they hung up on me. I kept calling back and finally got a man with such a heavy foreign accent that I could not understand him. I hung up, frustrated over not getting an satisfaction. I will not use Orbitz again.

DO NOT USE THIS COMPANY. They took two charges of $318.00 and I am having so much trouble getting it back. From calling my bank to calling Orbitz to get an authorization sent over the bank, then it's never sent. So I have to call Orbitz again, then I have to call my bank again because Orbitz says they sent it. This company is a complete rip-off.

I rented a car on Orbitz for pickup at Intercontinental Airport for a quoted price of $190-ish. I made my reservation. When I went to pick it up, the car wasn't there. They had sent it for Hobby Airport, almost 40 minutes away in a car. I was stranded at Intercontinental and when I called Orbitz, they cancelled that reservation and told me for almost $100 more, I could rent a car at the airport I was actually at, where I had booked my original reservation. I filed a complaint with Orbitz and they told me that it was all my fault and I booked it for Hobby and they wouldn't refund me the difference. I explained it's not my first time in Houston, I know the difference between IAH and HOU and I double checked before placing the order that it was at Intercontinental.

Changing my vacation due to a hurricane warning has been nothing but awful since I booked through Orbitz. Never again!! Customer service reps at Orbitz are nothing but liars and thieves. They don't know what they're talking about and even made an unauthorized charge to my account for almost $300 that I am still waiting for them to reverse.

Worked with Orbitz customer care and the agent reached out to the hotel and refunded full amount. Grateful since the villa was let out to somebody else.

I purchased airline tickets for our vacation and selected all of our seats. We were traveling with young children so we needed to make sure our seats together. The day before our trip, I got an email from the airline to check-in and print our boarding passes. I found out all of my seats became unassigned and the only seats left were single seats located all away from each other. I called Orbitz customer service and he didn't care about our predicament. It is NOT ok for my young children to be seated with total strangers for five hours. He said there is in 'fine' print that your seats are not guaranteed. I will NEVER ever do business with Orbitz again. I called the airline and they were able to get our seats together by upgrading us to Economy Plus for free.

I called to change a reservation to end a day longer. They changed the month instead. When I got to the car rental counter they had no cars. They said my reservation was for the following month. The price for the car was over $100 per day at a different rental counter. I was not happy that Orbitz does not have a simple feedback system on the website to rate my experience - things like accuracy. I called to complain and the general response was "What do you want me to do about it?" In my company, I want to know how my customers feel about the experience. How can you improve if you don't know what the problem is? Orbitz has no feedback system and no way to track improvement which seems like a lazy way to do business.

Orbitz has given me some compensation for the trouble. Thank you Orbitz!

I rented a car through Orbitz. On the itinerary it said "Amount due at pick-up: $57.24." What was my surprise when at the car rental I was told $79.00. In addition the car rental company charged me $20.00/day insurance while Orbitz says - $9 to $12. When I asked the car rental company why it is different amount I was told - "This is Orbitz insurance and we don't accept it." So, instead of $93 (including insurance) I had to pay $159.00, because of the deceiving information from Orbitz during the reservation.

Booked all-inclusive VIP package round trip from the US to Punta Cana at the RIU Palace. Flight was fine however, when we arrived in the Dominican Republic at the RIU Palace, we were told the Resort was overbooked and we would have to stay at another resort. This was four adults and three child in another country with no way to contact Orbitz. They had no representative. Went to other Resort and was downgraded to non-joining rooms, less amenities and given rooms that were not suitable for families. Most of our inclusive package was taken away.

I made a reservation to get a hotel room. Orbitz overbooked Red Lion, and charged our card for our room. When we showed up at Red Lion we discovered they were completely booked. Red Lion got on the phone with Orbitz for over 1/2 hour. Finally the manager talked to the person in charge. Orbitz would not help us. The manager at Red Lion in Tacoma, Wa. bent over backwards to help us. He finally booked us a room at Hampton Inn, down the street. A room more expensive; Red Lion ate the overage. Hampton is nice...but I appreciate the help we received from Red Lion. He deserved 10 stars.

I paid for the insurance policy for canceling my flight. "Ronald" over at Orbitz put me through a bunch of loopholes indicating they couldn't cancel my flight. Long story short, I got nowhere with the information he provided. He also sounded reluctant on knowing my actual flight details and seeing what I could do to simply cancel my flight so I could be with my loved ones longer. Feels like I'm trying to cancel a gym membership. Absolutely terrible. Pay the extra money to get the service you're looking for.

2 weeks ago I booked a ticket for my mom to visit me in Beijing. Today I helped a friend book another ticket via Orbitz. While I was waiting for his e-tickets to arrive I instead received cancellation emails for both trips with no reason. I waited 3 hours on the phone to get through to customer service (they claim 2 minutes waiting time). It's now been 2 hours and 57 minutes! I sincerely doubt that they even have a customer service and I doubt even more they will ever explain what happened and refund me. I guess that's how they make money. I wish I had read this page before using them. That just cost me 3000 USD.

Booked a room at the Comfort Inn In D'Iberville MS for the nights of 15 and 16 August 2015. The hotel had a top rating of 4.1 out of 5 and they stated that it had recently been remodeled. Upon arrival we were given a room on the 2nd floor. This room smelled badly and had visible mold in the bathroom. Our complaint resulted in being given a room on the third floor which also smelled and had slices of pepperoni pizza on the carpet. There were dehumidifiers about every 30 feet in the hallway, so they were aware there was some sort of problem. As there was no visible mold and it was becoming late, we decided to turn the A/C colder, open the window and spend the night.

My husband booked flights to Boston for my daughter because she was going to college at MIT. When he looked at the itinerary they had listed my husband's name on both our tickets and his (he was flying out that Saturday after us for parent orientation). When he called Orbitz to try and have the correct names put on our tickets they said it would cost $220 per ticket to change the names. So in summary they said they would cancel our flights and then immediately re book them in the same exact seats and this would cost us an additional $440.

I am on the other line with Orbitz now as I write. This company has poor and illogical methods of doing business. I booked a trip with them to Jamaica and the charge was $1458 USD. They ran my Visa Debit card and though there was enough funds, they said there was not. Then, they went back and charged my account a 'soft charge' of $802 USD which they now say will take up to 5 business days to refund. So, to recap, they took my money, did not book any trip for me and tied up over 1000 of my Canadian dollars for five days. This is wholly unacceptable. Travel industry booking should not be complicated. Furthermore, who in their right mind runs a soft charge of 800?

What a pity, there is a big communication failure in this company. Cancellation done by Orbitz: no explanation and received partial refund notification; once send heavy complain direct to customer service, explanation arrived; lost time, stress while on a business trip, additional stress due to this company, in the future, I'll avoid to use their non liable services. I have been traveling for business since 1992, 1st time such a story arrived.

I paid for a round trip from Cin. to West Palm Beach, on the connection in Newwork the connection missed and they gave me a flight to Ft Lauderdale, and instead of being in West Palm Beach at 5:00 I'm now in Ft Lauderdale at 10:30 PM, baggage in West Palm. I called Orbitz in Philippines, asked for U.S.A. complaint line, "We don't have one, sorry." Talked to three people 1.5 hours and them telling me "I can't understand you!" I told them if I wanted to drive from Lauderdale I could have saved 100.00. They said with a snide voice, "You must take it up with United, we can't do anything for you!" This is the last time I use ORBITZ and I recommend you save yourself the stress of dealing with these people. Not worth it. Never again...

My boyfriend and I booked a hotel through these rude people for the end of this month and their customer service is HORRIBLE!! They had us on the phone for an hour, the first time. The lady couldn't help us after an hour, then we asked for a manager and it took a while just for her to pick up. That was another hour on the phone with that manager. The first lady was silent while "supposingly" helping to solve our problem, she was nonchalant and very short with us. The manager couldn't help and didn't understand our problem.

When we were invited to stay with friends in LA, we called Orbitz to cancel the hotel portion of our package, fully cognizant of the fact that we would have to pay a penalty. We had read the terms and conditions and understood our responsibilities. Regardless of what portion of the package we would want to cancel, the penalty was over 99% of the original $4000 cost of the whole package!!! We were appalled and vowed never to use Orbitz again and to ensure that our companies never did. Shopping a la carte takes a little more time, but it is well worth it to ensure that you are in full control of all components of your trip. Shame, shame, shame on Orbitz.

Mother had booked round trip ticket from London, Heathrow airport to Charlotte Douglas - $1000 dollar plane ticket for brother. The day of travel he was unable to get on plane due to his visa. The plane trip was cancelled and Orbitz did not allow for trip to be postponed or for any amount of refund.

I booked a flight on Orbitz and purchased the traveler's insurance through the company recommended on their site. The company states it provides travel cancellation insurance but doesn't give you any specifics until you've purchased it and the ticket. I'm very angry with Orbitz as they are affiliated with and promotes this insurance company. The only way you can cancel or change your ticket is if you provide a doctor's note as to why you can't go as planned or show you've lost your job but it is not your fault plus you've worked there for 3 yrs or more. You only find this out after you've purchased the non-refundable tickets. Now I have to forfeit almost $500 back to Orbitz and the airline; which, by the way, is part owner of Orbitz. It seems like a large shell game or is based off of a Looney Tune cartoon. Their customer service solution is to provide you with 75 Orbitz points.

My wife and I booked a weekend out of town (110 miles away) through Orbitz. We got a confirmation and booking number. Upon arriving at our destination, we were turned away by the hotel clerk - apparently, Orbitz overbooked the hotel by about 6 rooms. Understandably upset, I call the 800 "customer service" line and was promptly put on hold. My wife and I sat on hold, in the parking lot of this hotel for 2 hours. Orbitz was not only unable to relocate us for the night, but we were forced to drive back home (2 3/4 hours) in the middle of the night. I requested a call from a manager and was assured a call would be received within 24 to 48 hours.

We cancelled our hotels 36 hours in advance due to extreme weather from tropical storm Bill in Houston, TX. We phoned Orbitz and spent nearly four hours and eleven phone calls, trying to get a person to speak to us. We finally gave up and cancelled the rooms via the Orbitz website AND direct phone calls to the hotels. Orbitz charged us for the rooms anyway, although we were canceling more than 24 hours in advance (clearly within hotel policy). We will NEVER use Orbitz again and we will counsel our friends and associates to NEVER use Orbitz.

Orbitz. Stay away from using them. I bought an airline ticket from them for $430. I found I needed to change my flight 2 month in advance. They said it would cost me $230 to change it. I said that was unfair and talked with them for an hour. They then said they will find me a new flight and I said ok. They changed my flight and said it would cost me $466. I asked if that was the total with no hidden charges. They yes and I agreed. The next morning less than 12 hours I started thinking of what went on. I called them back. I asked if that $466 charge was added to the existing $430 charge for the first ticket and they said yes. That means I was now paying $896 for the ticket. I told them they were very deceptive with me in making me believe the ticket was just $466 and asked to cancel the ticket. They said the contract stated no refunds on any ticket even within a 24 hour period. My advice to anyone is not to use Orbits for any reason.

I learned one day before trip that same identical room in same identical hotel as reservation was being offered on Orbitz website for $66 less per night. After calling customer service and receiving an initial message that the time wait would be 9 minutes was later informed by recording that wait was 45 minutes and I could leave number for call back. I left number and approximately 50 minutes later received a call back from someone who was clueless. Just locating the reservation was an ordeal. Once the reservation was located I tried to communicate that Orbitz was currently offering the same room for $66 less per night.

I reserved a room in Ottawa, Ontario for 2 nights. The price was in Canadian funds. When I received my Credit Card statement, I noticed I had been billed in US Funds and not Canadian Funds (an extra 80$ for the 2 nights)... not normal for a Hotel in Canada. I then called Orbitz and explained my situation to the agent who told me this was normal and there was nothing that could be done!!! I am not very happy with the service. Please refrain from using this service.

I ordered 2 flight schedules, one for me and one for my husband to New England. I was scheduled to fly out first early in August and he was scheduled to fly out later in September and meet with me. Our return flight was specifically scheduled on the exact same flight TOGETHER. I sat and MADE SURE I scheduled our return flight on the same exact flight. I double and even triple checked the schedule to ensure I put us on the same flight and had 2 seats together. I don't know what went wrong but somehow his flight schedule ended up entirely different from mine.

This was my first vacation with my GF. Upon check-in, we were there maybe 1 hour, the hotel staff (in particular, security worker) escorted us to our room. I reached in my bag and tipped him a few dollars for his help. My GF and I unpacked and we're gonna go jet-skiing. I had 800 bucks, I took 100$ with me and placed 700$ in the hotel safe with a pass code which worked fine...so I locked the money up and put a 'do not disturb' sign on my door. We went downstairs to the buffet and ate some food because we had traveled all day. After eating, we decided to hit the pool because the pool looked really nice. So I ran upstairs and attempted to put my 100 $ away.

I decided to book a local hotel through Orbitz because of a special rate they had advertised online. The booking process was unbearably long for a simple hotel reservation, and they required a book two separate reservations for my parents and myself which took even longer. The special rate was not exactly as advertised either once I placed the call (probably could have gotten same deal through hotel).

I booked a hotel for my sister in Houston TX on Saturday night as her AC went out. I saw that Orbitz had the rate for $139 + tax and the hotel had the same room for $119 + tax. I opted to book through Orbitz given the best price guarantee AND I had Orbucks that would be expiring. Of course, within 24 hours, they responded to the claim and stated that b/c I booked the hotel 15 minutes after the cancellation deadline (since that's when my sister's AC went out), I was not eligible. After reading these reviews, I think I'll move on to Expedia.

We purchased a package for our honeymoon to Punta Cana Dominican Republic. We had a traffic accident on the way to the airport, so we ended up missing our flight. We had purchase the insurance that Orbitz offered with our package. So we tried to call to see what they would do. After being on the phone with 3 different agents, and hung up on twice, we were told that there is nothing they can do. I asked the agent "So basically we are screwed?" He said "YES!!!" Basically they sell you the insurance but it doesn't cover incidentals. We ended up having to purchase a whole new flight and they would not even allow us to keep the return flight so where we could have bought a one way ticket but we had to buy a round trip instead. We will never book through Orbitz again.

I booked in the last 2 days 2 flights via Orbitz. Both times I got an email "Thanks for booking your trip." And I got a booking number. The following day the flights were canceled. They wrote that the airline did not confirm it. In the meantime I had booked hotels. Why don't they check BEFORE with the airline?

We booked a hotel with Orbitz, in Sioux City, Iowa for Friday July 17th, 2015. We went through the usual check-in process, and obtained our room key. Upon opening the door to our room, we discovered that the room was currently occupied. We went back to the front desk and advised the clerk. They had no other rooms available for us. But the clerk was gracious enough to contact another hotel, just a few miles away. We went to that hotel and stayed the night. Before leaving I asked the clerk if we would be getting a full refund for the room, we were told yes. I contacted Orbitz on Monday the 20th and informed them of the issue and requested a refund. They advised me that they contacted the hotel and that I had stayed the night, so I would not be issued a refund.

We had 2 tickets charged to our Visa on file with Orbitz. We called Visa, they verified 2 tickets from Kiev Ukraine to New York and back were charged through Orbitz, Total $2,300. When I tried to go to mu Orbitz account, I could not access it. I tried a password reset, nothing. So I called, waited 1 hour. I was told my password and email had been changed ironically on the date of the charges. Everything about this to me says inside job. So after much frustration and really no resolve, I have my account back, and now see the names and itinerary for the 2 people that did this. Where was the big red flag? Where was the call to maybe ask, “Is this you?”

Booked a hotel last minute and messed up the dates. Orbitz website was not user friendly in instructing me how to correct it. Then when I tried to call it was automated and took a few tries for me to get in touch with a person. Orbitz acted like it was such a big deal to change my reservation and were not very clear on how I should do it via website. Then when I got in touch with someone they kept going back and forth about prices and it was very confusing. I prefer a company that is transparent. Orbitz hides behind "hotels policies" to get more money out of you. The fact that it took over an hour to straighten this out is ridiculous. People are willing to pay more for better quality of services, customer service being one. Orbitz is not worth it.

I wanted to book at trip in June but kept getting error messages. I called and talked to five agents. The last two hanged up the phone. Today I tried again. They have no tech dept. I'm told. I can't use Orbitz as I can't finish a booking but there is nobody to sort out my account. It's so sad - I've loved them in the past but repeatedly find obstacles. The FAQs are too general. Sometimes I can't understand the operators. They tend not to listen carefully to my specific concerns. Hanging up doesn't endear me to the customer service. After more than a month my problem booking trips is completely unresolved, yet I have no one to help me (we finished booking in June by putting in different credit cards until it accepted a card not on file with Orbitz - something clearly is wrong with our account).