A link has directed you to this review. Its location on this page may change next time you visit.
- 4,244,400 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
This company works with scam artists!! They collected my money months ago for a unit and when I got here the person didn’t even respond, they never gave me a code for the apartment and then it was extremely difficult to talk to people from Orbitz/Vrbo on the phone, they kept hanging up on me, dropping my calls, putting me on hold for over 30 minutes at a time… So I was just sitting in a Target for 4 hours with all of my luggage trying to figure out what the ** I was going to do. Waiting for them to email or call me back … or trying to call them but it was always 10-15 min before someone would answer.
Eventually they put me in a really gross Days Inn for 2 of the 6 nights. (It wasn’t even close to the caliber of home I initially intended to rent. In a crack head part of town. I was scared to leave my belongings in the room!) My plane landed at 3:00, I wasn’t in a hotel until 8:30!!! THEN they told me they would email or call about finding a booking for the last 4 days of the trip. They never called or emailed about it, and stopped answering the phone altogether!
The second day I finally took it upon myself to use them again (through ORBITZ!?!) to get another unit closer to family since the first three days of my trip I was stuck at this hotel that I was scared to leave my belongings at, the second host was also unresponsive and finally just sent a refund! At least this person sent the full refund back but either way Vrbo continued to tell me that it would take 7 to 10 business days to get my money back… So now I’m out 1800$ and they want me to book AGAIN?!? Told me to wait for an email or call from them to set up a verified host, again, never called or emailed to find me a verified and responsive host/place. They didn’t treat me like a priority at all.
After the second host canceled I did get a hold of someone at Orbitz/Vrbo, finally, after being on hold forever and I was starting to cry because this whole situation had made me sick to my stomach, not knowing where I was going to stay and being stuck in a garbage hotel, I told him I need them to expedite the refunds because I can’t just keep forking over nearly $1000 at a time for homes. His response was to “just get an economical hotel” and when I said that, "I don’t feel safe here" (I am a female traveling alone!) and that, "I want my money back so I can get a nice hotel" his response to this was, “why would you come to a vacation without a penny in your pocket?” WHAT!!!? Are you serious?
Your team is so unprofessional, I am in the worst distress, I’m here to visit with family who isn’t going to be here much longer and I may never see again, but instead I am fighting to try and get a hold of someone on the customer care team! Struggling to get a place to stay last minute during spring break in Florida! They never called or emailed me to try and make it right, they never called or emailed me to try and set me up with a verified unit, and the first person that was scamming me still hasn’t sent the full refund! I will be reporting this company to the State's Attorney General, the BBB, and telling everyone I know that this company does not vet their hosts, they take your money instantly but don’t even care if you get into a unit!
After years of using Orbitz we had an absolutely dreadful experience with them. The incompetence is incredible. Whoever is running this business is running it into the ground. I liked booking with Orbitz in the past because I travel regularly for business and I know all my travel documents and plans are in one place. In March I booked a round trip flight to Hartford for business. Two weeks before my trip I learned that I needed to change my outbound flight for the following morning. I tried to do it online, but the system was constantly down. So, I called and waited on hold. When an agent came on, I told him what I wanted to do. He put me on hold for 45 minutes, and when he returned he had rebooked my flight for the next day without asking me what time I wanted to fly out.
I told him he booked the wrong time, so he put me on hold for another 45 minutes to see if he could correct it. When he returned he said the system wouldn’t let him make the change because there was a $9 tax. I said, "Fine, I’ll pay the tax," but the system wouldn’t take it. I asked for a supervisor. No supervisors available. The next day, I tried again. Now I have an outbound trip scheduled which is too late for me to get to my meeting on time. I asked the new agent to transfer me back to the original flight. After another hour, he returned saying all the seats on the original flight had been sold! My husband spent 90 minutes on the phone trying to get it fixed, and I also spend another 90 minutes on the phone without accomplishing what I needed.
I also had a credit of $410 in my “credit” file from a cancelled trip due to Covid, which expired in two days. One agent said if he had my AAdvantage member # he could extend that date for six months. I gave him the # and he left to get that fixed. After being on hold for another 45 minutes, I got disconnected! While I was online, I literally saw the $410 disappear from my credit file. I called back and asked for a supervisor again. No supervisors available. He could put in a request to have one call me back in 72 hours. No one ever returned my call. So I still don’t know if I’ll get the $399 credit for the flight I changed, and the $410 I had in my credit from Covid has disappeared and there’s no one to talk to. Is it possible to give zero stars?
I've made a car rental in advance (1,5 month before). Two weeks later I want to change the dates but agent told me it is difficult to do it so instead of that I should cancel the reservation for free and make another one.. I saw 100 USD cancelation fee so I asked the agent if they will charge me for that. I have a screenshot where agent is telling me I will get full refund and no fees will be taken- and still they charged me 100 usd cancellation fee. I've send a claim showing the conversation with agent - but they don't care. This is a company which doesn't take any responsibility for their support agents action and knowledge. They should be fined with enormous penalty - maybe that will change their attitude.
My wife and I booked a 17-day All-Inclusive vacation for October 2021. It started out as a complete nightmare thanks to Orbitz (I will NEVER EVER EVER use Orbitz again). When we got to the resort, Orbitz had only booked us a room, not the all-inclusive that we paid for. We spent our entire first day sitting in the resort lobby calling Orbitz over and over and over, and each time we would end up getting disconnected by them. Even the resort tried calling them and they hung up on the Resort too. They also lied every time we'd ask to speak to a Supervisor and they'd tell us they had no Supervisors on duty. Really? We never did get anyone at Orbitz to help us. So out of the blue, we were looking at having to spend a HUGE chunk of money that we didn’t have on us ($1,700.00), that we shouldn’t even have to spend. It was such a complete mess.
I showed the resort our reservation, and luckily they were sympathetic and cut us a deal on the cost (Gave us the All-Inclusive for $600). I don't know what we'd have done otherwise. Then, for the next 9 days I called, messaged, used the chat on their website, Facebook Messenger, Facebook page, you name it. They were doing everything they could to avoid us. I called them in excess of 50 times. Therefore I started posting our story on their Facebook page over and over every few hours. Finally, I guess they realized I wasn't going to relent so after NINE days they finally got in contact with me. NINE DAYS. Most people's vacation would already be over by then!!
Orbitz' finally caved in and paid us what we paid out of pocket to the resort for the AI. However, it's only 1/3 of the cost of what we paid Orbitz (Repaid us $600 when we'd paid them $1,700 for the AI). To this date (it's been 6 months now), they have REFUSED to pay us back the rest of what we paid them for the AI. Instead they blame the hotel as if it is somehow the hotel's fault. They keep telling us "we are advocating on your behalf with the hotel". Why? The hotel didn't do anything wrong. What is there to advocate??
We have finally launched a complaint with the BBB. Our next course of action will be to file a lawsuit in small claims court. The cost of the all inclusive is $100 per day (roughly) per couple, and we booked for 17 days. Orbitz only paid us back for $600. Therefore, they owe us roughly $1,100 and they need to refund the remaining amount to us. They were paid for something that they did not provide; they are not entitled to keep the money, despite the fact that they seem to think that they are.
Taking in to consideration that we spent our entire first day in the hotel lobby trying to rectify this issue unsuccessfully, then spent the following 9 days dealing with this issue multiple times per day every day, I am of the belief that Orbitz should do something slightly better than just simply refunding the amount that they didn’t pay the hotel. Clearly, however, I won’t count on them ‘doing the right thing’ since they don’t even want to refund the money that they owe us, and somehow are of the belief that screwing up 9 or 10 days of someone’s vacation is rectified by a $150 travel voucher. Yes, they screwed up our vacation, kept a large percentage of our money, and they think a $150 travel voucher makes us even. Seriously??? Like I would ever use their company again after a mess like this???!!!!!
All I can say is stay as far away from this company as possible. Their customer service is in India or something and it is HORRIBLE. If you need help on your trip from Orbitz, you will be **!!! Save yourself the time, the grief and the misery, and book hotels, flights, and rental cars directly on your own. It has been SIX MONTHS now, and this mess remains unresolved.
After years of using Orbitz we had an absolutely dreadful experience with them this last October, 2022. We had booked a 17 day All-Inclusive trip to Mexico before COVID started. Due to COVID and travel restrictions, we had to defer the trip. When we were finally able to take the trip we contacted Orbitz and scheduled it. By that time the cost of the resort and airfare had gone up, understandably, so we paid the extra amount they stated was required for the trip.
We get to the resort in Mexico and go to check in, only to find out Orbitz only booked us a room. They didn’t book us the All-Inclusive we had paid for. We called Orbitz and explained what was going on and they hung up on us. The resort called them and they hung up on the resort. This happened over and over and over. We asked to speak to a Supervisor numerous times and each time we asked we were told there were no supervisors on duty. Really? We spent the entire first day of our trip sitting in the hotel lobby trying to get ahold of someone at Orbitz to rectify the problem. In the meantime, we paid the resort for the All-Inclusive portion out of our pocket so we’d be able to have food and drink.
For NINE days we contacted Orbitz via phone, email, Facebook, their online chat, you name it. We wasted a TON of our vacation dealing with their absurdly horrible customer service. Orbitz finally ended up refunding us what we paid extra to the resort out-of-pocket for the All Inclusive. To this day, Orbitz has never paid us back what we originally paid for the All-Inclusive when we purchased the package through them. Orbitz has just taken that money and stuck it in their bank and enjoyed.
All in all, this is the absolute worst experience I have ever had dealing with travel. I contacted Orbitz at LEAST 75 times before getting ANY resolution whatsoever. Dealing with Orbitz was an absolute nightmare, and at the end of the day they screwed up our vacation and ripped us off. Despite having used Orbitz for years, we will never use them again. They have people at the ready to take your money, but when they screw up, there is NO ONE available to talk to. This was the worst experience ever, and I won’t make the mistake again. As far as I am concerned, Orbitz owes us a refund or another vacation. PERIOD.
Their site advertises "Free Cancellation" by a certain date and takes prepayment and they later claim their "travel partner" charges a 25% penalty when you try to cancel well within the pre-stated date). What!!! They do a complete bait and switch and act as though it has nothing to do with them (even though you paid them!) AND you have a copy of stated deadline in writing. Please do not trust Orbitz for your bookings. ⁸
Due to Covid shutdown, I’ve requested a refund. Orbitz stated that they need approval from hotel since reservations was not refundable and can only provide a coupon for same hotel stay. The Hotel sent an email to Orbitz stating that they never got any payment on their end and approved refund. Orbitz sent me an email stating they are processing the refund. One day later they decline the refund! Hotel never got their money and Orbitz is going to keep all of it!
Reference: **. Zero. Thieves. I booked 7 days and I only used 3 days. I tried to change the booking when I realized that I was only staying for 3 days before I arrived at the property but the Orbitz website simply points you to ‘contact property’. And that was what I did, but the customer service guy at property told me it wasn’t a problem as long as I inform Expedia (doing business as Orbitz). That’s exactly what I did, coming to find out, 3 days after I checked out that they, Expedia, have actually charged me the full 7 days instead of the 3 day stay to my credit card! So I proceeded to contact their customer support.
Their customer support is simply junk. I chatted with this guy called Eljoe D, who tried to convince me that they in the business of making money by being a broker. He ended up by pretending to have placed a call to the Hilton Cartagena Hotel, and came back a said he tried several times and they weren’t answering. Which was **! Well I am going to put this out all over online for all to see. This is the last time I will ever do any business with Orbitz or Expedia or both. What a scam and a junk. Rip off. Run with your eyes wide open.
Booking was fine, paying $7,000 for 2 tickets to Europe, but when Air Canada changed dates of flights, Orbitz agents could not work with Air Canada to get new flights. I called Air Canada and was able to get satisfactory new flight information, but they said I had to get Orbitz to request the changes, Orbitz agents could not. I tried the online chat, but that feature connects to a bot, not a real person. I was on the phone for over 7 hours over two days before asking to cancel the flights and get a refund. After arguing about the refund versus credit with Air Canada and asking for a supervisor, the agent said he could make the refund, but that it would take 12 weeks for that to happen.
The next day I checked on the review refund status button on their web site and found that they had issued a credit with Air Canada. Not a refund. There is no way to email customer service and the agents in India have trouble with the English language, and appear to only be able to read items off a checklist, instead of helping to solve problems. I finally had to use the credit card company to dispute the charge, that Orbitz charged me for a product that they could not or would not deliver. I will never use Orbitz again. You can use the website to find suitable flights, but you should then contact the airlines directly to book the flights. Or use the competitor, KAYAK.
Booked a flight overseas. Singapore Air calls and says Americans can't deplane in Hong Kong and I need to change my ticket and to call Orbitz. Orbitz agents ASSURE me they've fixed it so I don't deplane into the airport. So I fly all the way to SFO and what? Singapore Air has no knowledge of any change and the itinerary the Orbitz agent gave me is not real? Fake? Orbitz informs me Singapore Air owes me a refund even though I never boarded any of their flights. Orbitz steals my ticket money, sends me on a wild goose chase to another state only to get turned back because the agents LIED.
Since they can't reach Singapore air by phone or email (nor can I, get a busy signal calling all their numbers) and they've decided the airline is responsible somehow I'm just out my ticket money. No queries to Orbitz get anything but a snotty "Well there wasn't a problem with the flight so you should have been able to strongarm your way onto the plane?" Or "well you did fly out of state so you get no refund." I flew out of state to connect to overseas flight? I didn't get on that plane for my health or for fun! If you've been scammed by Orbitz I think messaging them on Twitter gets a faster response.
I purchased my round ticket. I paid $63.00 for luggage, and $22.00 for traveler's insurance in case I needed to change dates. I tried to reschedule my flights due to omicron high infection rates but they asked me to contact the airline directly. The airline did not honor my insurance and charged me $140.00 for their "combo protection" to insure my flights plus $69.00 for luggage. I am frustrated and furious for their lack of responsibility and their evilness. Orbitz and Volaris are such thieves. If you go with them you end up paying more than they promise. This is my second bad experience with both. Please Be Careful.
Beware using Orbitz!! Worst ever experience!!! I am sitting on unusable $1800 worth of credits. Tried to apply credits for cancelled tickets and the agent told me I couldn't cause they expired. Yet I have an email from Orbitz that says they won't expire for another month and that I have a full year to use the tickets. They acknowledge the emails they sent me and that my orbitz account have credits that can be redeemed but they maintain they couldn't honor them because of the airline policy. I am dumbfounded cause the only communication about credits is from Orbitz and not the airlines. Multiple calls with different agents and supervisor yielded the same negative results. They are trained to just ignore you and not fix the issues.
When I canceled my flight, and tried to rebook them with the current pricing, not only they refuse to give me the up-to-date price, which would cost me half as much, but I got charged old pricing + 2000 $ more in fees!!! Plus I got worse seating than previously booked! I wanted to warn everyone not to work with them, because of the business which don't treat us well as customers they deserve to go down, so hopefully better businesses have room to resurface.
I rented a car to pick up in Victoria - my flight was delayed 3 times - each time I called Orbitz and advised them. When we got to the airport the rental company Thrifty was closed (they closed at 4 PM) - at no time were we advised of that nor was there anyone there to assist us. Having called Orbitz many times, being transferred many times and dealing with staff who know nothing - I have got nowhere. I am still fighting to get back the prepaid insurance. I would not use Orbitz for absolutely anything and will be spreading the word as much as I can.
Once we cancelled our transaction with them. They continued to bother us about giving them another form of payment instead of giving us authorization to our tickets. Got mad and hung up on us. HORRIBLE.
Rented a car through Orbitz where I needed to put down a $200 deposit. Actual car rental company was terrible and rented our car out and had no more rentals leaving us stuck at the airport with no car. Rental agency could not refund the money and said to contact booking agency. Called Orbitz customer service multiple times and got either disconnected right away, within a few minutes, or after being on hold for 30 min. They were unable to get a hold of ANYONE at the rental car agency (WITH WHO THEY DO BUSINESS WITH) after many attempts and after trying on different days. Still waiting to hear back for my refund...
I booked a trip with Orbitz and they provided my hotel with the incorrect dates. When I called the hotel to confirm my reservation 4 days before my arrival (just out of curiosity) the hotel told me Orbitz provided them with different dates and they are responsible for providing the correct updated information. When I called Orbitz, I was met with incompetent representatives (more than one) who continuously provided me with incorrect and inconsistent information. The second representative could not even tell me if my case was schedule for high priority or not! When I asked to speak with a manager I was told this was not possible because everyone is working from home. I will NEVER book with them again!
Absolutely the worst experience of my life at MCO/Easirent and Orbitz. We booked our rental through Orbitz and upon arrival Easirent vans were not easily marked with only a small magnet on the front hood. Upon arrival at their facility, we noticed there were about 20-30 people waiting. I walked in and asked what is going on as a gentleman was arguing with the staff. I asked a lady how long she had been waiting, and she said over 1 1/2 hrs. I asked the staff what I needed to do, and they sign in and wait to be called. I can overhear the tenants trying to sell additional coverage to people telling them if you don't purchase the additional coverage, we can't rent you the car. REALLY? Well, when you rent the vehicle online, it's optional just like every other car rental.
A complete scam and disgrace by this organization and anyone associated with this organization is part of the fraudulent business practice. We tried to get our refund of $200 and both Orbitz and Easirent refused to refund us our money. NEVER, EVER again...I am going to make sure this gets posted everywhere so people will know to stay away. Orbitz should be ashamed and disgusted with their customer service and who they do business with. A complete scam.
Have been trying for almost to years to get a refund that Orbitz says they provided but I have not received. All I get is canned answers from online and trying to work with her customer service department is impossible. I’ve tried to speak to supervisors and I’m told they will call me back but I never received a call. I have been told they are running a trace on my refund three times but I never hear back from them. I have contacted them over 200 times and never a response except for a canned, "Will get back to you" then when they get back to me they say a refund was provided. This company is a very bad company for consumers. Stay away.
Grandpa was rejected from airport in El Salvador.,saying his covid test was no good anymore.....Flying was scheduled to August 15 and his test was made it August 12. Test still good for his 72 hours and because that he lost his fly taking advantage of a 85 years old man who don't know write and read too. So I made my claim to re-schedule Or get my money back ....but Orbitz send me with the insurance or whoever's covered that situation and they say they can't give me my money back because Orbitz didn't approve it and and vice versa. At this point ins said "ORBITZ HAS YOUR MONEY" but Orbitz keep send me with the others. So conclusion they (Orbitz) steal my money. I keep sending the copy of the proof and they keep rejected over and over. ORBITZ IS SUCKS.
Horrible customer service, he refused to refund money when cancellation done before 24 hrs, initiated flight credit within 24 days we needed use flight credit, refused use it. We have pay again, now what happened to first 3 tickets credit. If we cannot use it then we need money back, this is very dangerous situation if airline have customer service do what they like to do, non experienced, does not know who are those people. This is critical and dangerous. Airline has notice that, I personally will not buy anymore from Orbitz, untrusted customer service, untrusted non supervised customer service ....Good luck with your business.
I spent $4,933.79 on flights on Orbitz in 2020. They assured me I could use my credits until April 2, 2022. However, they refuse to let me use my credits or give me a refund, because they claim that they have an agreement with the airline to handle the credits. The airline denies this and claims to know nothing about the tickets. Orbitz should handle the problem or eat the costs, since I bought the tickets through them.
This company is an utter piece of garbage. Twice this week I have found that cancelling a flight and getting a legitimate refund from them is an exercise of utter insulting stupidity and dishonesty. They will block you every step of the way with technical glitches on their site, robot answering machines, idiotic chat dialogues, stupid irrelevant questions, and actual agents who are worse than useless, do not even know how to cancel a flight and leave you on hold for half an hour. I will never give this company my money again, they do not deserve our business whatsoever.
Easy to book decent prices BUT if you run into problems you are on your own. Talking to customer service is talking to people outside the US and no one is helpful. They are inconsiderate, rude and will leave you on hold forever until they disconnect you. NO help from customer service!! Book with Orbitz is taking a huge risk! Please do not take your chances.
Tried to use tickets that were rebooked due to COVID-19. Spent hours on the phone and finally got confirmation for me and my wife for new tickets - on departure was told tickets didn’t exist. Stuck in airport on hold with customer service. Plane has left. More crap ahead for rebooking due to missed connections.
Can't reach them by phone or e-mail. Customer service is non-existent. Their phone system is designed to frustrate the caller and make it as difficult as possible. There is a good chance it will hang up on you.
I booked a hotel for 4 nights through Orbitz and upon checkout was charged a 9.99 booking fee for Orbitz for EACH NIGHT. This meant the total was $40 more. In addition there were a municipal accommodation tax, a service fee, and parking for each night. The final total was $300 more than indicated on Orbitz.
Horrible customer service!!! They do not care about the client at all and lie. My flight was canceled due to weather conditions and I was not able to proceed with my trip. As soon as I found out about this, I called Orbitz to cancel my hotel reservation - 2 nights. It was the day of my check in and I understand it was a last minute change but it was due to circumstances beyond my control. I am a long term client of Orbitz, making all of my reservations through Orbitz, so I was counting for understanding and help with this unusual situation. I spent hours on the phone, in group chats, spoke with many people, and they kept saying that the hotel is not authorizing the refund. Every time I called the hotel, they were saying, that any refunds are processed by the company the reservation was made through. So after wasting so much of my time I wasn't even offered any credit that I could possibly use in the future, no partial refund, nothing.
I requested two times to talk to a manager but they never bothered to call me back. It was so disappointing and unprofessional. Obviously either Orbitz or the Edge Hotel Clearwater beach was not telling the truth, none of them was willing to solve this problem!!!! After 10 years of being a loyal customer of Orbitz I will never make another reservation with them! Stay away from them, if you have any problems with your trip, they really don't care and don't make any effort to help you out!
My flight was cancelled through the airline due to COVID a while back and Orbitz gave me instructions and timeline to rebook. (First of all it was only a partial refund which should have been my first red flag but I figured that came from the airline). I went to rebook this last week, going off of their instructions, and they “didn’t have any record of the transaction”. It was completely removed from my account. I provided email documentation and screenshots of the instructions to rebook, with screenshots of the same reference numbers I already gave them in the chat. They then magically found it, and tried to charge me $3200 (not a typo, literally over three grand) more than the itinerary showed on their site when I searched.
They told me this was the only way the voucher was valid, or I could book without the voucher (for $650…. My voucher’s $540 so it should have covered most of the cost). I reached out to the airline directly and they have no record of the ticket I bought in their system, and redirected me to Orbitz. Orbitz is staying firm that to use my “credit” I must purchase the $3850 version of the itinerary they are offering me. I’ve been going in circles with them for over a week with no resolution. I clearly wasted hundreds of dollars on my original ticket. Hopefully sharing my experience will help others avoid the same situation.
I book airline tickets from Orbitz and earned $68. I couldn’t utilize due to COVID and lockdown. My earned money $68 gone. It is not fair. No customer service and I tried 25 times and failed to contact them.
You guys will not get great reviews from me. Someone I was supposed to travel had Covid. I couldn't leave. They couldn't leave cause we wouldn't get on the damn flight anyways! And you guys didn't wanna refund me my money! I will never let friends family to order from you guys tickets or trips. Declined me 6 times! When I called said you would email me to update me. No one ever did. 6 times I tried!!!
I booked a hotel about 2 months in advance of our travel. Paid at that time. Upon arrival I was told that three days after I booked and paid Orbitz canceled my reservation. They kept the $900 dollars. I paid again, slightly more and when I returned home I contacted orbitz customer service and they let me know I was on my own. Will never use orbitz or any of the Expedia group services again.
I booked a family trip to the Dominican Republic 3 months in advance. Orbit failed to provide seats on the flight. The day before the trip, I received an email to pre-check in, there were no seats available. The only way I could get seats was if I paid $89 extra per seats. I spent 2.5 hours trying to solve the issue. I was promised a phone call from the Supervisor at 9:45 pm, and the flight was departing at 7:15 am the next day. After 2.5 hours if being on the phone, I was told by customer service representative that I needed to call the airline directly since they just sell the tickets. Needless to say, I never heard from the Supervisor.
I ended up calling United Airlines directly and they were able to accommodate us. My family and I are currently on vacation now, but are concerned if we will have assigned seats to return home. When speaking with the customer service representative, I questioned the purpose of their company if they are selling a product that they cannot deliver. I was utterly frustrated and will never purchase airline tickets through a third party. To add insult to injury, I received an email asking "how was your check-in." Shame on you Orbitz.
By far the worst company ever you can deal with. Beware. They are scammer. Customer service are useless and will make your experience worse. They do not care about anything. They scammed me for car rental and I will never use them again.
If possible try to avoid booking hotel reservations through a 3rd party if you can. In this case, I used Orbitz.com and I have been using Orbitz since 2002. This was the first time I ran into this issue, and right now I'm in the hole ~$5000 USD with no guarantee I will get that money back. I booked 4 rooms in June for a trip in July: 24th-Aug 1st 2021. This was a prepaid booking but on the reservation it says, "free cancellation by July 23rd, 2021." Naturally, because of COVID, plans changed so I needed to cancel 1 room and change the dates of the reservation on the remaining 3 rooms.
I called on July 10th, initially to the hotel who said "we cannot change this reservation bc it was booked through a 3rd party, so you'll have to call them." So I called Orbitz on July 10th (14 days before the reservation). They were able to cancel one reservation and edit the dates on 2 of the three reservations. I got refunded for those changes within 10 days. But the 4th change didn't get done bc of a computer/system issue. I was told I would get a call back within 48 hours. I never got a call back.
I called Orbitz again on July 20th to change the 4th reservation. I was told at that time to rebook (at a higher price) for the dates I needed and trust that they would be able to cancel the 4th room on the previous itinerary. I rebooked the room for my needed dates and the agent ran into the same problem: she couldn't cancel the previous reservation. She gave me lots of reassurances that this would be sorted and I would get my refund and to call back in 72 hours. I called again on July 24th, now the start of the reservation for the room that should have been canceled 14 days before. I was told that all of the complications were documented so I should get a refund for the room that was not canceled bc of a computer glitch and to give Orbitz another 72 hours to handle this issue. Still not done.
I called for the 4th time during the intended reservation on July 30th. I called at 1pm on a Thursday in the US, but the agent was located abroad and it was 9pm over there so I was told "there is no supervisor here at this time bc it is 9pm and you should call back during business hours." I called at 1PM on a Thursday in the US -- as far as I'm concerned those ARE business hours. Since I had no means of escalating further, I had to hang up and give them another 72 hours. So I called on Aug 2nd and again on Aug 7th -- now the reservation is over. I was never able to cancel the room through Orbitz. The agent at Orbitz now tells me "can you call the hotel and explain this situation and see if they'll refund you?" WHAT?! NO, the hotel told me that they couldn't cancel the reservation bc it was booked through a 3rd party!
Orbitz already charged me for the room and gave me assurances that the room was fully refundable if I called before July 23rd -- I had been calling since July 10th to get this sorted! Orbitz now tells me "we have to call the hotel and see if they'll refund us for a room you never used and if they refund us, we'll refund you." So now you're saying there's a chance I won't get my refund for a computer issue that is YOUR issue. There's never a solution posed, just more reassurances "that it will be fixed, trust me."
I didn't even include the number of times the calls to an Orbitz agent were disconnected. They ask you for your call back number at the start of the call, but they never actually call you back if the line gets disconnected. I called one more time 2 days ago and was told "please give us another 72 hours and if you don't get an email or call from us about this issue, give us a call back."
I have been using Orbitz for 20 years, but now never again. And I will warn ANYONE who asks me about this situation. I'm including the hotel in this bc they also are part of the problem. Naples Grande Beach Resort could easily cancel and refund the money to the 3rd party when it is within the bounds of their own cancellation policy, but they choose to send you on this wild goose chase bc this is how they make money. So watch out!
I have used Orbitz for flight reservations for years but recently have had very negative experience with customer service which has been (without exception) outsourced to other countries with call takers that are hard to understand and don't seem to know their job very well. In some instances the background noise in the call center is so LOUD you can't hear the person you are dealing with. I didn't get the email for my flight reservation and it wasn't listed on my Trips on the Orbitz website. When I called I was Shuttled to someone in India(?) who gave me the wrong infornation. I had to call the airline to FINALLY talk to someone who speaks English (that I can understand and knows their job), for the correct information..and got the correct info about the flight.
I booked a "cheap" flight through Orbitz, thinking I was getting a great deal. A round trip for $291.70. My (return) flight was cancelled, I had to book another flight to return home that cost me $588.70 alone. It was a nightmare, I had to stand in line for 6 hours to claim a refund from the airline (Spirit). When I checked my credit card I had a charge for $291.97 from the airline and a second charge for $290.70 from Orbitz. That flight ended up being more expensive than if I had booked with the airline directly.
This is become totally fraudulent business. After so many years being your loyal customer, I recently purchased four business class tickets to Europe round trip with insurance. About 10 days before flight I got notification that airline cancelled my tickets. I was on the long call with customer support and after while I was promised full refund. Yes, I received my tickets price back, but I didn't get my insurance money back, $647 is not couple dollars, why I should pay insurance for something that was cancelled not by me and didn't get compensated. This is absolutely ridiculous and I will fight for this money and I will tell everyone that Orbitz is fraud.
The hotel that I booked through Orbitz told me the day before my reservation date that they did not have a room for me. So here I was, 24 hrs before my trip, with no room. I went to Priceline and was fortunate enough to get a room for a bit more than my original Orbitz reservation. Understand, this was for the 1st day of the 3-day Newport Jazz Fest, so getting a room at this late stage was a miracle.
Then the real fun started, when I tried to call Orbitz to get a refund. Spoke with an agent for 15 minutes who could do nothing herself to help me. She transferred me to Customer Care where I remained on hold for 45 minutes, after which I was disconnected. Called back, explained whole story to a DIFFERENT agent, who said SHE would transfer me to Customer Care. I said “PLEASE, I won’t be kept on hold again for 45 minutes, will I? “ and she assured me they would pick up right away. I waited on hold for 1/2 an hour and then decided I was DONE. No one ever got back to me. I still don’t know whether or how I will get my $426 refunded to me.
So my 1 day trip to LA started great. 270 for flight, hotel. Can't beat that. Long story short. The virtual assistant canceled the wrong thing (hotel) instead of flight. Take flight and gets canceled. I drive to la after rebooking my hotel at the same hotel after being told by Orbitz that I needed to do so to get refund. So paid twice for 1 night. Spoken to 5 different representatives. Got hung up on 3 times. And waited on the phone for 4-5 hrs total to speak to someone about it. Mind you no refund yet. Now it's my responsibility to speak to hotel to get refund. The whole reservation through Orbitz was canceled. They won't let me speak to manager. Customer service sucks!! You are lied to, ignored, hung up on, they treat you like you're the problem. Just rude. Still no resolution. I was ripped off. I won't use orbitz again.
I am currently on hold again with Orbitz on a 55 minute and running call. The purpose of the call was to use airline credits that their system could not process online for myself and my wife. The agent explained that she had to process the two tickets separately. It took a good bit of time for her to conduct each stage of the process, which was fine. However, when she finally got around to booking my wife seat on the same flight, I was informed that the price of the ticket went up $42 from the price that my seat was booked earlier in the call. Ridiculous! Their incompetence was charged to me.
Booked a rental car at Fox rentals through Orbitz and now I'm out over $500. When I went to go pick up my rental from Fox they wouldn't accept my payment because I'm local (which technically I am not, I'm from a different city but because I'm still in the 150mi range I'm considered a local which is **) EVEN THOUGH IT'S ALREADY BEEN PAID FOR THROUGH ORBITZ. I called customer service and it was HORRIBLE! Not only did I have to wait over 2 hours to talk to someone I kept getting hung up on.
When I finally got someone who seemed like he was gonna help, he put me on hold for over 1 1/2 hours and then hung up. So again another 2hr wait to talk to someone. Then FINALLY got someone who seemed legit on helping me out, he told me he was going to file a case. I told him I wanted an email with full details regarding him filing a case and when I received it I told him his name wasn't on there like I asked for and he hung up before I could even add that it didn't even have a case number attached. All the email said was that he filed a case and someone will get back with me in 10 days. I'm still waiting. It seems like they're trying to beat around the bush hoping that I forget and stop pursuing the situation. Far from that. Everyday that passes I'm getting more impatient and more angry. ORBITZ IS A TOTAL SCAM. I will expose them and this will be taken to court! I will not be out over $500 for a rental car that I never even laid eyes on.
I recently booked a package to the Maldives including flight and resort, for $9,552. I selected the all-inclusive option for the resort which was an additional $514 per night over the standard bed and breakfast rate. The resort has confirmed my reservation but Orbitz only booked the bed and breakfast rate. Now they refuse to fix the booking for the all inclusive option even though that's what we paid for. Do NOT do business with Orbitz.
We booked a family trip with airfare and hotel resort through Orbitz and it has been a complete disaster. After we booked we wanted to make changes on our room to upgrade but after everything was done we notice something wasn't right on our booking that Orbitz made a mistake on. Orbitz side canceled our rooms and flight without our authorization. We called Orbitz to fix it and they hung up on us on a few attempts that we spent on the phone with each time. It seems like when we get to our point on pointing out their mistakes they hang up and don't call back. After a few attempts they said they will rebook our room at the same resort. They charged us again and then told us they will refund just need to make some changes to fix the problem and it was never fixed. Called back another day to address the issue. They again hung up the phone again when we address our complaint.
Finally talked to someone and he assured us that he will go back on the call recording history to and fix the issues within 24hrs and give us a callback within that 24hrs. We never got a call. Two days after we called back to confirm our booking. They said everything looks like what we expected it to be. Finding out days after because we didn't feel right and want to make sure again we called again and nothing was change and again the person we talked to said she will review the call and give us a callback within 24hrs. Nope again nothing has change.
Called today to just completely cancel our whole planned trip that we are suppose to take in 2 days. The guy hung up on me when I told him that he needs to refund or credit us on the American Airlines which we didn't book a econ seating saying they can't refund/credit it back when we book originally that we booked it with the option of refundable. We also booked one of the flights with Delta which they said they can refund/credit back which I doubt they have done that as well.
Currently I'm still on hold with them for 1hr 44min 56sec. We feel like we been misled into a deeper hole that was cause Orbitz hired call center. Orbitz clearly and purposely failed to provide any customer service and a false representation of help Orbitz consumers. I spent over $15k on this booking and they want to screw us over. It's bad enough that we had to cancel our one and only family trip before summer ends. We are lost for words to describe how we feel and our whole experience.
I had issues when trying to book a flight on Orbitz. Tried calling customer service and talked to robot that told me I needed a itinerary number to talk to a human. I didn't have a number since it hasn't gone through yet. Yet they tried to charge my credit card. Will never deal with them again.
I just experienced my first horrible experience with Orbitz. I made my reservation which was confirmed in an email 6/22 which stated my trip was confirmed and I did not need to do anything else. Then I took a trip out of the country to return to see that my trip had been cancelled because they had been unable to contact me. "Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation."
Then, three days later I got an email saying that they had been trying to contact me and since they were unable to contact me, the trip has been cancelled. I got no messages or emails from Orbitz been the confirmation and the cancellation. When I called them, I got transferred to a person who deals with problems, but the call was dropped. When I called back, they said that the itinerary was cancelled because all the flights had been cancelled. They made no effort to rectify it. The calls were directed to India.
If I could give less than one star, I would. Orbitz incorrectly transferred my name to the airline, despite the fact that I had spelled it correctly and the correct name was reflected on my itinerary. When I spoke to customer service, they told me I wouldn’t be able to fly and that I had to rebook and then cancel my original reservation. They blamed me for the mistake in the name, stating that the error couldn’t have been made on their end. Because I had already booked the tickets, orbitz wouldn’t let me rebook. So the customer service person told me he would process the cancellation himself. I told him I was concerned that the same thing would happen again when we tried to rebook. He told me to be patient and that the cancellation was being processed. Then, after about 40 minutes, he just disconnected!
By this time it was late at night so I went ahead and purchased new tickets on the airlines website, rather than through Orbitz, under the impression that my tickets had been cancelled by the representative. Today, I went to check on orbitz that the flight had been cancelled and saw that it had not. So I called Orbitz and the woman told me there was nothing they could do. It was “out of their hands” and up to the airline. All this despite the fact that I had been told it was cancelled the day before AND I had purchased insurance. When I asked if there was someone else I could speak to, the woman told me she would find a manager and then disconnected after I was waiting for over 30 minutes. I am absolutely disgusted and implore anyone who is looking for flights NOT to use orbitz. They tried scamming me out of over $1,000 and I was forced to dispute with my credit card company.
Today I tried to book a flight. As I got to final page to confirm travel information I got an error yet my credit card was charged. I tried to call customer service and can’t get through without itinerary number, had the same experience with virtual chat. Stay away from this app and website
I’ve used Orbitz for years and always had a great experience until this one. After this, I will never again use them. I booked a family vacation months in advance. I started getting weird text messages stating I needed to click a link to accept a change to my travel. It had my daughters name as the contact so I knew it was fraud. Plus, I figured I would receive an email should there be any legitimate issues. I finally called customer service just to double check. It took several days to finally get through as each wait was hours long and I had to eventually hang up.
I left my number for a callback but never received one. When I did get through after a 3 hour hold one night, the gentleman on the phone was extremely rude and threatening. He said I needed to click the link immediately or he was cancelling my trip. I told him I wasn’t comfortable clicking a link to accept changes without seeing the changes first. He laughed and said that’s fine then I’ll cancel it. We went around on the phone for 2 hours. I asked for a supervisor and he told me everyone in their company is equal and there are no bosses (which I know is bs). He also offered to put me back in the cue to wait another few hours to talk to someone else who would tell me the same thing.
At the end I had to click a link despite my better judgment to avoid cancelling a trip on my kids. It was changed from a direct flight to one with several stops and I lost the money for the seats I had upgraded to and had to start over. I lost hundreds of dollars and would have been a few hour flight turned into daylong travel. It was an awful experience and the customer service was horrendous. I’ve never been treated more rudely. Avoid them at all costs. I’ve read other reviews stating similar experiences where the service used to be good but is now the worst.
What a horrible site!!!! They get you in the middle of your trip confirmation with a message saying Prices have changed... Please book again". Then they charge you twice when you do the booking again.. You call them saying "Hey.. there has been a mistake!" They tell you to wait a couple of days and charges will be reversed only to tell you when you call them after that period that oh "This is not our problem.... Please call your bank." Knowing very well that the transactions were made on their site using their software yet having no problems telling their customers to go somewhere else to get their refunds. Horrible scam!! And a waste of consumer time and money. Stay Away!!
My credit card company says they have 7 charges from Orbitz BUT ORBITZ says the payment is not going through AND TO TRY AGAIN!!!! The customer service line only connects you by an itinerary number, but since my trip did not go through I never received an itinerary. After 'chatting' with a robot they gave me a disconnected number to call. Finally, I was given a number to speak with a human and waited on hold for over 45 minutes. The issue is still not resolved.
I booked a car rental with them but because I have an account I failed to change the name in the booking. The car was for my wife but my name appeared on the booking. Now, I understand it is nonrefundable but there are mistakes. I was not asking for a refund but simply a way to add my wife as a driver. it took me two weeks to get to talk to someone. First, they told me that it should be The Dollar rental to make the change. I contacted Dollar and they said they can't even access the booking and neither can I. So first they lied to me and then they said, there is nothing we can do. I was forced to book another car so $ 500 was gone. I understand that Orbitz made $500 out of thin air but they will never get my business again and I will try to convince as many people as possible to stay away from them.
We booked flights in April 2020. Covid cancellation using United airlines. Got flight credits from United. Kicker is must use Orbitz to use the United flight credits for different flights. I used the Orbitz "call back in 3 hours". Never got a call back. Today I am using the waiting for next agent to pickup call. Was told would be 1 hour. I waited and after 40 minutes, phone went to circuit busy!! GRRR. I am in the one hour wait queue again, got my fingers crossed. I will not use Orbitz again.
The WORST!! Expedia owns Orbitz as of May 2021 and I want to say that I’ve never had such terrible customer service and a ruined vacation because of these **. Their customer service is overseas and they are terrible! They won’t let you talk to a manager. They will not call you back when say they will. They will not refund. Instead of enjoying my vacation with my family I spent hours on the phone and never even got the help I needed or the product I booked and paid for with them, and instead had to just pay (again) one of their competitors for the services I needed. I will tell everyone I know to never use Orbitz (or Expedia).
I called several times about a flight I cancelled, but it showed in their end as me not cancelling. I called several times, each with a different kind of crappy service. I have talked to 8 different people concerning this issue and have been hung up on 3 times. Tell me how this is acceptable?! After this I’m deleting Orbitz and Expedia (I just found out they are the same company) and will NEVER use them again! This has been a nightmare!
There has not been a worse experience than booking a flight on Orbitz. Customer service does not exist. They have not refunded my ticket money even after the flight was canceled by airline due to Covid situation. Despite repeated follow ups there has been no response and every time a customer care call got connected after hours of wait, they would disconnect the call without resolving my issue and then never call back. They should not be in service industry and their license should be revoked.
I recently received an email saying that my flight was cancelled. Since their website, and the airlines, didn't reflect a flight cancellation I tried contacting them.
2. I tried calling, and their system said the wait was 4 hours!
This is unacceptable customer service, and possibly the worst I have encountered.
Very poor customer service. I booked my tickets to fly from Pl to Atl and they made big mistake and made me pay for the change the flights. **** I will never book my tickets with this company, and never recommend to do the booking with Orbitz.
I used Orbitz to book a hotel at, "HomeTowne Studios" Irving Texas. Got there all the rooms offered to me were filthy and beds unmade. Did not stay at the hotel and requested a refund from Hometowne studios. Hometowne studios agreed to refund my money. I notified Orbitz that same night that I would not be staying at Hometowne studios and they agreed to refund my money. Orbitz has not refunded my money. That was five months ago. I have called Orbitz several times requesting my refund; only to be given the run around. I will never use Orbitz again.
Don't buy anything via Orbitz! They charged me twice and when I complained, they said that I will receive the money back in a couple of weeks. When that didn't happened and I complained again, they said they are not responsible and they can't do anything and I had to file a claim directly with the airline... And that they "just" advertise travels, but they don't respond for anything related to them. Those are the textual words from the Orbitz's agent who talked to me. So do not trust in this site!
Did not follow through on getting my airfare refunded last year on Air Tahit Nui, and now that the 12 month credit is close to being up, the email address I had is no longer valid and the Itinerary number they gave me is longer valid. I have tried numerous numbers, chat and emails and a week later and HOURS on hold they still have not responded. Finally got through to the airline and they said the only company that could refund or push my credit out on my ticket was Orbitz. I will continue to seek my reimbursement if it means contacting the FTC or whatever it takes, this company is fraudulent and should not be allowed to do business in the USA or anywhere in the world for that matter.
Terrible. After booking all-inclusive package, I've received a refund for flights, and still waiting for approved hotel refund. Every call takes 2h. Spent 20h on the phone without resolution. STAY AWAY.
Hi. I booked an international flight on Orbitz.com from Islamabad, Pakistan to Omaha, Nebraska USA. The trip was supposed to last for 6 days only but upon reaching the US, I received an email from the NHS in the UK that I may have been exposed to someone who was Covid 19 Positive during my flight on British Airways from Islamabad to London and asked to quarantine. First, I tried to change my flight from my Orbitz.com account as they mention on their 'support' page that flight changes can easily be done through their website. That is a blatant lie. They just redirect you. Call them if you want to change a flight. This could only be true in case an international ticket, since I have no experience booking with them within the US. Then I tried chatting with them, but no agents were available for chatting and the virtual agent told me that my Itinerary can't be changed.
Distort and disturbed, I tried calling them. I got connected to an agent after 4 hours on hold who told me that I'd have to pay $1000 fare difference which was quite surprising since I had already checked the flight prices on their own website and the ticket I bought was going for $876.00 as opposed to the $1135 that I had paid. While in discussions, I got disconnected. I had to call again and had to hold for 4 hours. After 4 hours, I got connected to another agent, who told me that my flight can't be changed because there are no flights available. I told him that Orbitz.com is giving options on 2 flight plans, on a price point less than mine. So he asked if he could put me on hold for a minute while he searched for it. One minute after I was put on hold, the phone was disconnected (most probably deliberately).
This was my first experience with a travel website. Usually I buy direct from the airlines, and orbitz.com has been my worst experience. They will not respond to your queries, they don't have a contact email, their chat is only a bot that doesn't have most answers and their phone waiting line is a minimum of 4 hours. Spend your money elsewhere please, even if it's a little expensive.
I had remaining credits of 550.00 per flight, which total 1, 100.00 USD with Orbitz from a canceled flight in May 2020. We wanted to use those credits for a new flight for Dec. 1st 2021 from ONT to Paris. The total for each flight was 723.00 including taxes. For a total of 1,446.00. After waiting on the phone with Orbitz for 1 hour and 15 minutes agent on the phone told me that "my tickets are listed as inactive." We cannot book the new flight for you because American Airlines has taken control and they are the only ones that can proceed with any changes or booking a new flight". This is what they described and in addition put me on hold, verifying with American Airlines that I had to call them directly to verify myself and proceed with changes. Ok, so I did.
I called American Airlines (after waiting for 42 minutes to speak to someone) asking for help in booking my new flight which I knew I was going to pay the difference. After finding the flight I was given the total of 1, 446.00, the AA agent told me there is a 50.00 per ticket for a total of 100.00 if we proceed and handle the actual booking, because we are now taking over the flight from a third party, Orbitz. At this point, already extremely frustrated because I should have been told this by both the Orbitz agent and the AA agent when I called Orbitz and they were apparently speaking to each other. The AA agent proceeded to say "Orbitz should be able to handle this transaction easily. The flight is NOT showing as inactive, it shows active and they can do the exact same thing we can do… And if they handle it, there is no 50.00 per ticket fee". Without much choice that is what I did next.
I called Orbitz (waited 53 minutes to speak to someone) and repeated the entire story again to ALMAR or HALMAR. I told him what AA had told me and he placed me on hold for 10 minutes. He came back and said "I still see the tickets as inactive. I need to call the airline to get this removed." I asked him to NOT put me on hold and I wanted to hear everything. The AA agent kept telling him "it's your system issue, you need to ask for help," while the Orbitz agent said "you need to release the ticket back to us." Finally he said, "I will call my help desk for help, thank you." AA agent hung up. ALMAR kept placing me on hold as he was trying several things and having system issues that were still not letting book the new flight.
After trying for another 15 minutes the ALMAR came back and said, "Ok I am finally able to process the transaction and have the new flight ready to be booked. I need your card number, exp code, security etc etc." I said, "Great, what is the new total…" It should be 1446.00 so I should only be paying the difference which should be about 346.00. He said "hold on let me check the system and get that total for you." He came back with a 445.00 total and I asked, "Why? Why is there a 100.00 more difference that you are asking for now? I have the new tickets at 723.00 each per person. The difference shouldn't be 445.00."
He kept insisting that the total was taking into account "new taxes" and the "new taxes were part of the increase and the price that American Airlines has currently on the flight." I asked to see a detailed amount and he said "the new taxes will be broken down in an email confirmation" So I agreed and said fine. At this point I had spent from 915AM PST and it was already 1250PM and I needed this over with.
After several minutes of hanging up I finally got the total for the new airline. But I also got a separate receipt for a charge of 100.00 that was processed separately! I then called AA to see what the charge was this morning April 14th, and they told me this is the 50.00 handling fee that people get when they buy through a 3rd party and they have to handle the changes. THIS IS EXACTLY what I avoided from the beginning and had called Orbitz to deal with this. AA agent said that I had made the call yesterday or at least that what things looked like, to authorize and ok the new flight plus this charge. And That they couldn't do anything and I would need to file a complaint with Customer Relations with American Airlines
It turns out that one of the times I was on hold with Orbitz in my last call, ALMAR reached out to AA asking them to process the transaction because he was obviously too incompetent and no clue understanding of their systems. He did not tell me any of this was going on and only said it was his help desk helping him and he was processing the card on their end. It was a lie and American Airlines was helping and processed my card, with this fee. I was tricked and now stuck with this 100.00 service fee that I wanted to avoid and never authorized. These people need to be in Jail.
Orbitz provides low prices for many services including hotels. I was happy with my booking but decided I wanted to shorten it from 4 nights to 3 well in advance of their advertised deadline for making changes without penalty. Unfortunately the link to make changes from their e-mail didn't work. Their chat robot ate up some time and then said to call them. The phone number wouldn't accept my input at first and wouldn't get me connected with a person. Eventually it said the hold time was longer than 15 minutes and they could do a callback, which I was grateful for. Unfortunately the call back happened 8 hours later at 4:30 in the morning. NOW I'm well past the deadline for making changes and I have yet to reach someone.
When our flight was cancelled at the last minute, requiring us to leave 12 hours later on a red eye with two layovers Orbitz did nothing to help find a better flight. They also did not refund a penny.
Package was never delivered. Orbitz acted as middleman. UPS authorized insurance payment for the loss, but Orbit Logistic failed to respond, so I lost package and insurance. I called and emailed multiple times. I even contacted the President/CEO, Mr. Clemons: NADA. What can I say...
A company that will take and keep your money, reschedule due to Covid and not assist in rescheduling with the airline associated with their website does not hold themselves accountable. Will not use this company in the future.
When I booked the flight through Orbitz to MSP and asked for a hotel they only gave hotels in downtown Minneapolis. After booking I found that they had no parking and that I would need a train to get into the city and then to walk to the hotel that night. I was arriving on a late flight and this was unacceptable. I tried to call the hotel to change to one closer to the airport with a shuttle but was on hold for more than an hour before someone answered and said that they could not change it but that I would have to call Orbitz. I was on hold with Orbitz for almost as long and they said that they could not change it. I had to book a different hotel near MSP. I will never use Orbitz again or book with Embassy Suits again.
Booked thru Orbitz. American Airline canceled direct flight home, halfway through trip, and rebooked with awful option. Called Orbitz, they suggested I cancel and purchase a different flight at a last minute premium price. I refused and they said they would call american and see if I could get a reasonable replacement flight. They never called, American Airlines confirmed this and gave me a better option , no charge. Orbitz hung up on me, lied to me, and compromised my health offering a layover of 50 minutes to clear immigration, customs and TSA. When I absolutely would not have booked if I knew I needed to layover at all. Trying to charge me hundreds extra midway through foreign country trip, even though I was not the one that cancelled anything... American Airlines sucks as well...
As others have stated here I had a Covid cancellation and was told my current acct number would be my receipt for ticket credit as long as it was used before 12/2021. I called to rebook the trip and was told I was a no show even though I called Orbitz and cancelled- now they say I have to pay $400 to reinstate. I was not a no show- we called 1 month before the trip and cancelled while on line with their customer service.
I'm so unhappy about Orbitz's policy when using airline credit to rebook flights. I had to buy a more expensive one way ticket than was listed on the website, because I was using my credit (which was from a covid related cancellation last year). I had to pay an extra $300 for my family's flights, on top of using my $750 credit, but the online flight total for the same flights was actually less. I was told when I cancelled that this would be a no hassle process. It's crazy that I couldn't use my credit towards the flights listed online. I will NEVER use Orbitz again!
Spend two hours trying to get them to charge me for the room they confirmed with the hotel that we actually received instead of the upgrade we booked. They made us wait and get a callback from a “supervisor” who offered a better coupon to let the fraudulent charge stand. They lost a loyal customer over a small money refund, but I won’t do business with a company that treats customers that poorly.
In 2019 I reserved cabins for a week in Scotland & purchased insurance. Covid happened & Orbitz canceled my reservation in March 2020. They said within 30 days I’d get a $610.00 credit. I’ve filed for it 4 times now, they even said it was put in as very important etc. Never got it. $610.00 is a lot of money and it poofed. Orbitz are crooks.
Book with the airlines after you’ve looked at any travel website and they will match the price. I have travelled extensively and I have never dealt with a bunch of more incompetent, apathetic, not responsible, not accountable “Customer Service” people in my life. Orbitz booked a flight that didn’t exist and refused to do anything about it after 5 agent and 3 hours on the phone stuck in LaGuardia airport. Orbitz offered to pay part of a Hillel. I was left with no choice but to stay at the airport where the TSA kicked me out into 36° weather. Thanks Orbitz.
Well I booked a flight to PHX through Orbitz and it booked 2 different airlines for round trip. First airline cancelled my flight and the second orbitz refuses to refund even though I didn't cancel the first flight. So I called the airline and they say orbitz can refund the money but they refuse to do so. Thanks orbitz. I will never ever refer you to anyone and will recommend that no one ever use orbitz! They don't care that you lose money! You would think that due to this whole COVID situation they'd want to take care of their customers but I guess not!
The experience with Orbitz is absolutely disgusting and quite frankly laughable HOW they are still in business. They have price guarantee?! Price on airfare went significantly down on orbitz and I sent them a form with all information and screenshot required to reimburse me the difference. They responded saying I should’ve done it within 24 hrs...which I actually did (within exactly 18 hrs). Their next response was “required information was missing”...which it obviously wasn’t (I sent it). Their next step is to ignore my emails because they can’t come up with any more excuses why they can’t satisfy price guarantee clearly posted on their website. In my opinion, Orbitz is a joke and has to be avoided at all costs. Spend your money anywhere else really besides on their website!
They will not let you write a review on their website because it would be -40.00 instead of 4.0. I have used Orbitz for years, I am one of their "Gold Customers" and they do not care about their customers. They canceled one of my flights but will not give me a refund on my other two flights because of their "policy". I did not chose to cancel them, they did, and it has been over three weeks and hours and hours on hold and they still wont give me my refund. They keep on saying they will call me and email me and still nothing, I am going on the 4th week now.
Made reservations five months in advance at The Crescent Hotel in Eureka Springs as it sells out fast. Paid for the suite which was over $300 per night. Drove over 5 hours to get there, and checked in. Our room was a $150 room that was not what we paid for. Went to the front desk who said they'd gladly give us a suite considering we paid for a suite but they've been booked up for months. We would have to call Orbitz. They verified that the room we got was a $150 room but Orbitz charged us double. On the phone with them for over two hours. They absolutely took no responsibility. Said we booked what we booked, even tho the front desk said our room was not a suite nor was it $300 per night. So we paid Orbitz double for a room at the Crescent Hotel when we could have just booked it on the hotel's website for half the price.. If we were just wanting a regular room. What a scam! Please do not use this company!!
I have had the ORBITZ REWARD VISA CARD for years...Lately they are not giving the promised 2% on purchases and are cheating..If you try to contact them, they refer you to Comenity Bank. Comenity Bank will transfer you back to Orbitz...There isn't even a category on the ORBITZ REWARDS VISA WEBSITE for REWARDS or REWARDS QUESTIONS/ISSUES. I have spent thousands this card and feel cheated...There is no recourse..You will get a script reader in the Philippines WHO CANNOT HELP YOU..Disgusting and dishonorable company.
Took over 3 HOURS to re-book a flight cancelled due to Covid! Customer service wanted to charge more than what the ORBITZ website was quoting. HORRIBLE!!! DO NOT USE ORBITZ!!! USE AIRLINE WEBSITE DIRECTLY! SAVE TIME!
I had booked a flight over the summer through Orbitz - the airline decided to cancel the flight and Orbtiz has so far not offered any signs of a refund. I have called once a month to check on the status of a refund but I am told instead to monitor the airline website as they are not considering any refund requests. As I booked through Orbtiz, I would have hoped the third party would have offered a partial refund as they also profit from the service. I will continue to call in hopes of receiving a refund, but am quickly accepting that my money was likely taken and won't be returned despite a cancellation that was out of my control.
Do not use Orbitz- worst customer service ever. Their only job is to rip you off. If you book a flight with them and have to change it you will not get a refund or they will recalculate it at a higher price even if there are cheaper flights they are advertising. Then if you try to talk to them they will drop your chat over and over so you have to start all over with a different person and they say, "Sorry you got disconnected." Then you call and talk to them and they hang up on you. Always check with the Airlines if you have a credit with Orbitz because if your flight was cancelled due to Covid you may be able to redeem your credit directly from the airlines. Buyer Beware!
I booked my flight with this company since January 2020 for a flight to Guyana for June 30 and Return July 15th. When the pandemic broke out in the United States and we went on lockdown in March. I called Orbitz to cancel my ticket but I was told I need to call within 72 hours of my departure date. So I called on June 28 and was told that the airline had cancel my ticket and I was due for a full refund. They send me an email with a confirmation code stating I will be getting a full refund of $645. I waited 7 days and no refund was posted from my original payment. I called again and was told it will take another 5 days to get refunded. I never received a refund. I called and spoke to the supervisor who told me I am definitely getting my refund. It’s been 1 month and 3 weeks I never got my refund.
I keep calling and they keep telling me I will be getting it. That the process takes time. It’s almost 2 months and I never got my refund. It’s a freaking global pandemic and these people are ripping people off. We don’t even have money to buy food or pay our bills because everyone lost their jobs. And these people keep lying to me about my refund. I didn’t cancel my ticket. The airline cancel my ticket because of covid. Why is it so hard to get my money back ? This company needs to be shut down. I need to get my money back. I will never use them again. They deserve 0 ratings.
Like many others, a ZERO would be a more appropriate rating. I traveled to France just prior to the lockdown and my hotel discontinued service. I had to cancel 4 nights/5days of my trip and have repeatedly (at least 4 - 5 calls and same number of emails) contacted Orbitz. And, I even received a special Expedia ESCALATION email to which I replied on 5/18 and nobody has responded. I was on hold for 1 hour and 40 mins with duration of nearly 3 hours on my most recent call. This time supposedly my request got escalated to CORPORATE. The corporate rep gave me the same song and dance that they had to contact the hotel. I explained they'd been working on that since APRIL and where was my refund (it's now AUGUST).
Every busines is susceptible to risk and should have a risk management plan and reserves in the event of crisis. CLEARLY Orbitz had none. It does not seem to care about its customers. As with some other reviews, I've been doing business with Orbitz for many years including booking my work flights. I think the best course of action is for all consumers to STOP USING Orbitz. I know personally I am finished with "middle men." If I book travel in the future it will be directly with the airline and/or hotel. I'M DONE!
I booked six tickets on Orbitz and hit the cancel button within 24 hours. They said I never canceled the tickets so had to pay for new ones. Got new tickets and arrived at the airport for the return flight on Delta. Arrived early for 6:30 am flight and Delta said that Orbitz dropped the ticket. Orbitz blamed Delta. I had to spend over $2500 to get one-way tickets the same day after I already paid Orbitz for the ticket. I called attorney and now working on legal action. Avoid Orbitz at all costs and go direct through the airlines!!!
I cancelled a flight on Delta that I had booked through Orbitz. I received a confirmation of the cancellation from Orbitz dated May 4th. In the confirmation it stated "Fare differences and change fee will be waived provided the ticket is reissued on/before September 30, 2020." I tried to rebook a flight, same destination, same cities, only to be told that Delta wouldn't waive the price difference. I told them I had a letter from Orbitz stating that there would be no charges for price difference. After 3+ hours on the phone with 3 different Orbitz agents I was told that whoever sent the letter made a mistake and that Orbitz wasn't going to honor the price change waiver.
During the course of my dealings with Orbitz I was cut off 3 different times and had to start over with a new agent each time. I was transferred to a supervisor who told me that her system had just crashed and she would call me back in 10 minutes...never did, and that the customer complaint unit would get back to me within 24 hours...haven't heard from them yet and it's a week later. Every time the agent asks you to hold you are in for a 10+ minute silence, unbelievable! I am at a loss as to how to proceed other than NEVER using Orbitz again.
If there was a Zero I would score them a Zero. I bought 2 tickets that were for flights when the pandemic hit. I spent weeks trying to get through with no luck until I finally reached a representative who worked on the refund. The tickets were purchased together but on different credit cards as my daughter paid for her own. Her ticket was refunded and mine wasn’t. After multiple phone calls I received an email confirming the refund; however it was never issued. I didn’t hours on the phone waiting for them to clear it up and finally was told tough luck- her ticket was cancelled by the airline and yours wasn’t even though they were purchased under the exact terms. We requested refunds at the same time- both waiting weeks for responses. The corporate representative said they would not help me with this. I’ve been an Orbitz customer for years and it meant zero to them. I do not recommend orbitz travel for anything or anyone.
I would of left a zero rating. My flights and events cancelled due to no travel to Paris from USA. But they won’t refund my hotel reservation. This is so wrong. Covid people. Never use this site or you will get screwed.
Absolute worst NIGHTMARE come true. Orbitz is HORRIBLE /HORRENDOUS/INCOMPETENT!! Save yourself the headache and DO NOT USE Orbitz! You will be left stranded with absolutely no help or competent representative from a front line to leadership level that can help you with any sense of urgency or efficacy. Take a guess how I spent my 35th Birthday on June 19, 2020 at 6am?!?! Give Up???... Alone in the middle of Newark Airport missing every flight to Tampa because OBLIVIOUS ORBITZ ticketing department Never issued me a ticket after I already booked and paid for my flight WEEKS IN ADVANCE!! - Nightmare Starts now - As I'm walking into the check-in area of the airline a FULL hour ahead of schedule before my flight starts boarding at 7:14; the airline had difficulty locating my info in their system.
Upon further investigation they informed me that their system shows that I have not been issued a ticket and the travel agency (HORRIBLE ORBITZ) canceled my reservation!!! I immediately jump on the phone with HORRENDOUS ORBITZ and stood on the phone with the most incompetent representative for 2 HOURS!! YESSSS, 2 HOURS on the phone with a representative, MISSING every single flight leaving out of that airport. She could not find my reservation after completely giving her my itinerary information OVER and OVERRRR again. Then during the second hour of the phone call she finds out that the ticketing department at OUTRAGEOUS ORBITZ neglectfully never issued me a ticket but took my payment!! HOW INSANE!!
I have spoken to 5 representative from front line level to lastly a woman named "Elizabeth" in "corporate" on June 20, 2020 who kept me on hold for 1 hour and 45 minutes to then disconnect the call. Orbitz you guys are horrible and not only stole my money; YOU STOLE MY FAMILY TIME AND 35th BIRTHDAY CELEBRATION WITH MY FAMILY. I Suggest someone from corporate get in contact with me immediately. ORBITZ itinerary number # **. AGENT: NT Booking REF: **. Hopefully you have enough competency to look up my contact with the info listed (DOUBT IT). Folks do not use these incompetent imbeciles unless you want to be stranded in an airport for two hours with a canceled trip and Orbitz taking your money for it. I WILL UPDATE THIS POST.
If I could give Orbitz 0 stars I would. They wont let you write reviews on their website if you only booked a flight. During this Covid-19 issue we tried to cancel a flight we had booked so we could reschedule it. They wouldn't allow us to call so we had to cancel online. They never canceled our flights. Now, we are having issues of rebooking because it looks as if we missed our flights. Our tickets are now almost tripled what they would have been and they will not do anything about it. They said, "Sorry it's not our issue. Call the airline."
Orbitz won't help you get a refund when airlines cancel flights. I have previously without problems. But that was when there was no issue involved. Recently however Air Canada canceled flights because of coronavirus issues. Under those circumstances the airline will refund the full amount. When I called Air Canada they told me that I could only obtain a refund through the party that sold me the tickets. I have spoken with Orbitz representatives multiple times. I have sent multiple emails and they always referred me back to Air Canada. They are not willing to take responsibility for this issue. It would be much better if I had booked the tickets directly with Air Canada and I would not have lost anything just a headache. In general stay away from Orbitz. They'll take your money but they won't get it back for you when they should.
I booked the Jaz Hotel in Amsterdam for one night (June 28) last January. Then Covid 19 hit the U.S. badly, so much so that the EU recently would not allow ANY flights from the US to the European nation. I was to stay there after departing my cruise (which I did not take). The hotel would NOT refund my money under any circumstances, even though I would have to swim the Atlantic Ocean in order to arrive there. As if Covid 19 were my invention. Orbitz would not refund my money either, nor would they provide a credit for the same amount of money that I could use elsewhere within a certain time frame. Not even for a fee withheld (which I should not have to pay regardless). Sorry. Tough luck. You lose. I'll NEVER use a middleman (i.e travel agency) again, especially ORBITZ.
My husband and I booked our honeymoon to Italy for May of 2020. Clearly, due to Covid, that is not happening. At first, we received correspondence that our flights were being cancelled due to Covid and we would receive a credit. Then it became clear that if we did not book our travel by a certain date, we would lose the credit.
We went back on Orbitz and found virtually the same flight and went to book online. But at the point where you confirm purchase and you would normally put in the voucher number or confirmation number, that is not possible. Instead, you have to call or 'chat' with Orbitz and they have to 'manually' do it for you. I have been attempting to complete this purchase for over 3 hours. It is clear that they make this process challenging, in the hope that the consumer gives up and they do not redeem the voucher. I have been on the chat for hours and was just informed that they are not able to complete the purchase. Worst customer service.
I never write review but this time I will because Orbitz customer service is horrible. Am going to book with them again... Never... Am going to tell everyone not to book with you? Definitely. Here is my story. I'm Olga. We booked tickets to Tampa. On June 10th Orbitz sent me email to say my returning flights hours was change. I looked and said that is okay as it gives me one hour between each flight. On june 21st we came to tampa airport. We trying to print tickets. We cannot. We came to counter and American employee tells us our flight was changed. Call orbits.
I spent 6 hours on phone. I was crying, very upset, stressful. I have 4 year old with me. My sister works in CICU in hospital. Needs to be at work. Orbitz employee tells me that I should call airlines and talk with them. She is not solving issue. I talked with manager and she is not helping either. There is no flights to Seattle or Spokane until 26th of June. I called Alaska and Alaska said that they notified orbitz on june 15th, and I was on june 21st at airport. Should orbitz notify me?. Yes they should. I bought tickets with them and they should take care of their customers. They notified me that hours was changed of flights but they did not notify me that it was cancelled. Cancellation is more important than changing hours.
When I told this to 2nd manager, he did not submit orbitz mistake. He made me feel that it is my mistake and I should check with airlines directly every day if my flight would be cancelled or not. If orbitz just notified I would have plenty of time to change flights in advance and not be on phone for 6 hours, stressing out, crying, my sister was stressing out. My child was hungry, tired. Should orbits treat customer like that? No. We trust orbitz buying tickets through you and they are blaming airlines. If I bought tickets through them yes I would blame them. They treat us horrible. Could not find any flights. told me that they are not going to pay extra for flights if there is difference.
Manager offered me ticket and told me to pay $1000 difference for each tickets to fly one way for each person. I said gave me refund. I wish I said that in beginning but I waste my health, my time, and they stressed us so much. Of coarse tickets is so expensive to buy on same day but they could get find us tickets as it was their mistake they should cover the expenses. I am hoping to get refund in 30 days. I will not recommend to use orbitz to anyone especially if you buy flights. Use Expedia. Or buy directly with airline. Service is horrible. They treat their customers horribly. They stressed me so much. I am very sad with customer service. I will definitely tell my relatives who fly a lot, friends, coworkers not use your company.
Had airfare to Italy due to Covid-19. Contacted Orbitz to request a hotel refund. Hotel was being generous, at the time, and offering refunds even though policy was for a voucher. Orbitz confirmed to us that a refund would be sent within 30. Orbitz account shows a "REFUND" status. Friends of ours booked the same hotel, same dates, same booking policy and requested a refund AFTER us and they got their refund weeks ago! We are still waiting and now Orbitz says we will only get a hotel coupon, breaking their agreement with us for a full refund.
I have been trying to message both Orbitz and the hotel in question for hours today. My flights to London have been cancelled by American Airlines. I will be refunded (so they say) for the flights. They will not refund or give me any sort of credit for the hotel, even though it is clear I have NO WAY of getting myself across an ocean to stay in said hotel. Orbitz blames the hotel, the hotel blames orbitz. It is a frustrating cycle, and I am out $847 for a hotel room that the hotel can now rent and make double the money on since they are keeping my money.
We have had a trip in the works with my husbands family since two years ago. 20 people were going to Sweden in a few weeks. After some deliberating, with things being the way they are and having already gotten emails from the airline about credits, the consensus was to postpone the trip. 17 out of the 20 tickets were booked with Expedia, but on the same evening... at the same time... we (3) had to go with Orbitz because there were no seats left with Expedia for that flight.
Today I spent 2 and a half hours so far (2 of it on hold while I cleaned house) on the phone with Orbitz trying to get our money back. After 17 tickets (5 families) were refunded in full after just 10 minutes on the phone with Expedia. At first the Asian woman whom I had trouble understanding to begin with tried to tell me my only option was a credit with British Airways. Only after I explained that multiple people in my party had received refunds did she admit that was possible. But she couldn’t guarantee that we’d get the taxes back and after a “request for refund” was made it would take 8 weeks for the money to come from the airline.
The supervisor didn’t know why I needed to speak to him. Well, for one so that I could talk to someone without having to ask them to repeat themselves several times. After waiting to speak to him for nearly two hours, just so that he could patronize me a bit before he informed me that we paid British Airways directly even though we booked through Orbitz and that’s the reason for the delay and possible loss of taxes and fees. Good to know now!
You think you’re just picking from a hat when choosing one of these search engines...well, they are not all created equal. I hope that this message reaches at least a few people to save them some aggravation. The supervisor picked up the phone over an hour ago. I’ve written this entire thing, posted it on FB, search for places to post reviews and am STILL on the phone with him waiting as I hear him typing “tap tap tap” supposedly cancelling our reservation. He hasn’t said a word in over 45 minutes.
In April, my flight with Air Tahiti Nui was cancelled and Orbitz refused to refund money. Steps taken to resolve: 4/27 - called Orbitz and after 1 1/2 hours on the phone (mostly on hold), the rep stated that I would get refund in 7-10 days; on 5/7 - I received an email from Orbitz stating that I would receive a credit not a refund.
On 5/11 - I called Orbitz again and being on hold for 1 hour, the rep said initially that Orbitz was not required to give refunds since it was an act of God. I asked for an email stating such but the rep instead stated in the email that a refund would not be granted since the government canceled the flight. This is a violation of DOT rules which clearly states that an airline must refund payment even if the flight disruption is out of airlines control (e.g. government restrictions). This was my last booking with Orbitz (and I have booked with them numerous times). I will pay extra to book with the airline directly in the event that if an issue occurs, there is a greater probability that it will be handled appropriately.
We booked flights from Los Angels to Southeast Asia in March. While we’re in the middle of the trip Vietnam Airlines cancelled our return flight. Try to call Orbitz, unable to get through or leave a message; no email option, online chat is robo only. We ended up have to buy another ticket to get home. After we returned home I have been calling them every other day. Today, 4/14 finally reached an agent. He said I should have contacted them while the flight was canceled. And since now we are not in Asia anymore they cannot issue any credit or refund for the canceled flights. I reminded him that I did try to call them from Vietnam but couldn’t go through. His response was “I processed a refund for a man calling from Korea. He was on hold for 5 hours.“ What a joke. Never use this company again.
This company has NO idea what they are doing. I requested a refund on a hotel stay. It took me 7 days to reach customer service. The callback service hung up on me more times than I can could count. I finally get a refund approval with an email stating they processed by refund and I'd see it in my account in 15 days. 15 days pass. Nothing. It takes me two days to reach customer service again. I'm told they haven't even wired my refund to my bank and don't know when it will happen. Just send me my refund. You cannot hold my money hostage and act clueless of when I'll see it. I will never, ever use them again and I will make sure all my friends, family and even strangers know the type of "business" this is!
Fellow travelers – I urge you not to purchase flights or services through Orbitz. Please protect your hard earned travel dollars! In my view Orbitz is an unethical company that clearly does not care about its customers. Orbitz has provided me with the worst customer service experiences of my entire life. Their various computer systems do not communicate with one another and information gets lost. Beware! Additionally, do not assume that purchasing travel insurance through this company will help you. I urge you to consider buying through any other venue available to you. Pay more if you have to. Purported discounts and convenience are not worth the very real risk of losing your travel dollars.
RUUUUNNNN! Do not walk. Go back!!! DO NOT BOOK!!!! Orbitz is a 3rd party booking company and if you run into ANY situation, including global pandemic, government issued travel restrictions, even if you buy the insurance (also a joke), you will have NO PROTECTION/WAY toward getting your money back. Let me say that again, YOU WILL NOT GET YOUR MONEY BACK. They will issue you a credit but, if you're like me, and your ticket is for an airline you usually don't fly, you're screwed. Kiss the money goodbye. Your credit card company can't even dispute to get the money back because they are third party. Should you not heed this warning, you will spend useless amounts of time getting dizzy from the bounce around they give you and have no resolve.
If you're into that kind of thing, this is the company for you. If you prefer understanding, compassion, resolve and the like, book directly with the airline or support a local, small business travel agency near you. We need to ban together in these times. Large companies and airlines will fair better in this pandemic than the littles. Good luck and good health wishes for you (all)!!
Had bought flight tickets. But when I wanted to change/cancel the tickets due to the Corona virus situation, orbitz.com did not answer customer service ph lines or respond to chats. Due to this, I was forced to be a "no show" with the airlines. I could not work directly with the airlines because they don't work with you when you buy from Orbitz. After my departure date, orbitz was finally reachable but did not help me and gave me the excuse that I was a "no show" so it was my fault. Totally not accepting that they were the one who did not give me the service they promised to at the time of ticket purchase!! I had also purchased trip protection through AIG Travel Guard. AIG also refused to honor trip cancellation reimbursement...said that since I did not actually have COVID 19 I was not eligible. What a fraud. Will NEVER use orbitz.com EVER again!!
I have been using Orbitz for many many years and have not had a problem until now. I booked a 1st class flight from Ft. Lauderdale to Newark on 2/27/2020 but two days later had to change it. I was charged a change fee of $100 per flight, plus a $78 change in the fare for the new flight, which I was aware of beforehand. HOWEVER...a few days later, the airline posted that they would waive change and cancellation fees for certain travel dates due to the coronavirus outbreak. So I called Orbitz to see if they could possibly refund my change fee. No luck.
A female customer service rep whom I could BARELY understand put me on hold for close to 10 minutes while she "discussed" it with her manager. Then she got back on and told me that since the airline came out with the fee waiver AFTER the initial change was made, I was not entitled to a refund according to Orbitz policy. I was hoping this company had a conscience but I was wrong. From now on I will book directly through the airline.
I booked a round trip ticket from LAX to the Maldives which connected through China. Due to the Coronavirus the airline cancelled the flight and I was informed by Orbitz that I would receive a full refund in 6-12 days. The refund never showed up so I called. They informed me they didn't know why the email stated 6-12 days that it would be 6-8 WEEKS. Two months to issue a refund?!? Are you kidding me? The initial representative from Orbitz told me it was due to the airline. Next they stated that perhaps it was my bank's policy on how they processed refunds. Chase Bank has always processed my refunds with no lag at all.
I called the airline and they told me I needed to talk to Orbitz. Today I called Orbtiz again about the delay in the refund. I was told their ticketing department processed the refund on Jan 14, 2020. So again, I asked why I still haven't seen the refund if it was processed over seven weeks ago. The agent had to gall to ask me to wait until "maybe the 10th or the 17th of March" and check my refund again. Basically, they are holding my money hostage as long as they deem necessary. NEVER EVER AGAIN.
Booked a package, with CANCELLATION insurance, of 2 roundtrip flights to LA with car for my daughter and myself. The next day the governor of California declared a state of emergency due to the coronavirus spreading in the LA area. Called to cancel our package and was told I could not cancel due to the fact that the airlines had not issued a travel ban to LA yet - even with cancellation insurance. Apparently the flights we chose were basic flights not eligible for refunds. That seems fraudulent to sell a cancellation policy that you can't use for CANCELLATIONS particularly in a national emergency like the CORONAVIRUS.
Take away, DO NOT USE ORBITZ. Book directly through the airlines. I hope others leave reviews if you have had the same experience with this company. They were unwilling to help during this time of national crisis and didn't think twice about keeping my money. PLEASE LEAVE REVIEWS TO INFORM OTHERS OF THESE BAD BUSINESS PRACTICES.
Orbitz didn’t care that our connecting flight (not booked thru Orbitz) was cancelled due to A worldwide pandemic Corona virus. We lost almost as much $ as we paid for our Korean Air flight that was refunded btw. Lesson learned is go straight to the airline's website to book, eliminate the Orbitz middleman with no stake in your trip!
I bought three airplane tickets to go to Europe, after one day the flight was changed so I should have spent a whole night in the airport with two young kids waiting for the connection flight. I asked to cancel and to have a full refund so to book another flight. After having spent more than two hours on the phone they said they would have refund me after 6-8 weeks. In the meantime they offered me to book another flight charging my credit card for a second time. Never again with them!
My husband and I just got back from the first vacation we booked with Orbitz, our honeymoon. I am really concerned about the level of safety and verification Orbitz does when contracting with transportation companies. We included private transportation to and from the airport to hotel in Jamaica in our package. Upon arrival, our driver had an open beer bottle by him and indicated everything was legal in Jamaica when he asked us why we didn't buy him (the driver) a beer. He also gave us a pick up time for our departure and never showed. Emailed and called the company provided on our voucher and no answer. Had to book a separate transport at the last minute to ensure we got to our flight on time, out more money. I contacted orbitz right away via customer support and initially I got a "we are waiting on a response from the company." Your contractor does this type of stuff and doesn't even respond?
After continually sending emails and different stories on what was going on, they said the contracted company authorized a partial refund. When I kept asking questions they ignored the questions and told me they were glad the company agreed to refund partial money. Well, I'm glad we weren't killed by having a driver who was drinking beer. They still have yet to answer direct questions on their policies and practices. I would not recommend nor feel safe in booking through Orbitz if this is the level of service they endorse in their partners.
We booked a hotel in Paris using Orbitz. The hotel was due to be a 4.5 star hotel, but it was not and the stars were incorrect. You would expect large rooms and people to help move your luggage into your room. When arrived, realized that the rooms photos are photo shopped to make them look bigger than they are. They are the size of a 10’x14’ at max. We decided not to stay at the hotel Drawing in Paris. Orbitz paid the hotel in full before our arrival and the hotel did not refund us. ORBITZ WILL NOT PROTECT THE CUSTOMERS. THEY PROTECT THE PRODUCTS THEY REPRESENT. Do not ever use Orbitz. It is a big mistake. Customer service does not exist, unless you want to pay!!
I booked package travel with them, after one week, they sent E-mail that my inbound flight can not be confirmed with Air Canada. I called them and was on line with them for 3 hours, finally they charged my credit card and I purchase another flight, the next day, again the same issue. To make story short they charged me 3 times for inbound airfare and finally every day they told me it does not get approved by Air Canada and I have to pay more and book with Air Canada. I called Air Canada and explained to them what Orbitz told me and they told me it is not true and Orbitz is not telling the truth. I ended up to pay more and book with Air Canada. I couldn’t cancel my package with Orbitz to get the refund for my hotel and my one way outbound airline. In the mean time they told me all 3 charges that they made to my account will be dropped. I have now to check with bank to make sure.
I would be careful if you are booking any travel with them, I wouldn’t do it personally since it is high risk vendor. It used to be good but they are not any more. My friend had similar situation with them on booking the hotel, my friend booked the room for 4 persons and she mentioned in reservation but at the end they wanted to charge them for 6 people. Please be very careful with Orbitz.
I had to cancel my reservation due to the outbreak of coronavirus that happened in China, Air China has agreed to refund full amount for tickets purchased before 12/24/2019, however, Orbitz only agreed to refund 50%, after putting me on hold for an hour, they agreed to issue me 25% more as "one-time courtesy." I am a long time Orbitz customer, and I do not expect Orbitz charges so much for cancellation ($300), I have not seen a benefit of using this platform as there is no discount and the policy is not transparent and fraudulent. I will not use Orbitz again.
I have 3 legs on a trip from Atlanta to Vieques. Should have gone direct to my favorite and very accommodating airline, Delta. But Orbitz said there were no direct flights and booked my daughter and me into American with 2 stops. My daughter lived in Paris so there is a 4th very long leg for her travel. She is on her way to the hospital in Paris this moment for a knee injury. Her knee has shifted and she cannot walk. She thought if we could get a straight through flight she and her doctors could evaluate whether she can make the trip. I can get direct to San Juan through Delta (why didn’t I check!! Because I was taking a lead from Scott’s Flights which is supposed to look out for me!)
So Orbitz will not help. They also said they will cancel the short leg to Vieques should we find. Direct flight to San Juan. I might mention that I tried to buy insurance online on their site and I would get the information plugged in and it would not go through. I only knew that because there was no receipt. Tough lesson to learn at a cost of almost $1800. My advice is go directly to the airline. They will help you boo, and at least in Delta's case, they take difficult circumstances into consideration, as long as it is legitimate, as in getting a note from your doctor.
I reserved my two-night stay at Hyatt place Sugarland two weeks before my arrival via Orbitz. I wanted to relax at a Premium room with one king bed. When I arrived at the Hyatt around 9:00 pm I was told that all rooms were sold out. The hotel manager told me to go Marriott Stafford for one night. I tried to communicate with a representative and a supervisor at Orbitz in order to find a solution and around 11:00 pm I realized that there was none. Hopelessly I got my new hotel Marriott for one night stay; and a for the best part, I got my basic two queen bed room. I asked for reimbursement and Orbitz offered me $25 coupon. Bottom line, no one ever should use Orbitz with Hyatt Sugarland.
I rented a car back in December for a family holiday trip. We purchased collision damage through Orbitz. During the drive a rock shot up from the road and cracked the windshield. When we returned the vehicle- Enterprise charged us $500 additional to cover the repair per their policy. We were told to contact Orbitz to get reimbursed for this amount. I have spent a total of 5+ on the phone with the insurance company and Orbitz just trying to get reimbursed for an accident that was already covered. Finally, when I was given a claim number and told to fill out the claim forms that were being emailed, they emailed the wrong forms. I am really disappointed with the service thus far and the excruciating process that reimbursement for collision damage has proven to be.
Orbitz denied my flight due to two letters on my fiancee's name being switched around (** t h ao to ** h t ao). In December 2019, I booked two tickets to fly my fiancee and I from Laos to SFO. I did not realize that the two letters on her first name were accidentally typed in wrong (switched place). Even in the confirmation when I received, the spelling on her name looked correct to me. I checked the name and spelling 3 times and I did not see the error. When we went to the check-in counter on the day of our flight, we were denied our boarding passes. I called Orbitz, and they told me to talk to the airline. I talked to the airline, they told me to call Orbitz. I called Orbitz, they told me Orbitz has lost control over the ticket and that only the airline supervisor can change it.
We talked to the airline supervisor, he said he doesn't have it on his system and for us to called the travel agency (Orbitz). We called Orbitz, they said to talk to the airline supervisor. We ended up spending $50 US dollars on making international phone calls to Orbitz CS line. Just because of this tiny, tiny error of my fiancee's name was written correctly. No missing letters except just two letters were switched. For this tiny UNINTENTIONAL ERROR, Orbitz denied us our flights. We had to spend more money on two new tickets. After this day, I will never book flights, hotels or purchase anything on Orbitz again.
I asked for a refund for at least 2 nights of our stay and they said they would investigate that the hotel Dolphin in Orlando told me that they couldn't refund me for several nights because of a sewer issue in our room. They said the hotel denied they told me that even though I have a recording of the conversation and a refund from hotel of 202.50 for hotel fee per day. I don't know what "investigation " they did..but of course Orbitz says the hotel denied it. This was our first family vacation and first time using Orbitz. So very disappointed in this process. Not to mention our SUPER SHUTTLE canceled on us as we arrived in Orlando and then again on the way back but never told us. Orbitz did refund the 108.00 for that charge.
We spent over 4000.00 for this vacation and then had to pay hotel charges per day once we got to hotel and then meals. I feel I should be refunded for my 2 nights of stay...I feel I deserve that for all the trouble and no one should have to deal with what I did on this vacation. Orbitz was not helpful on the back end of this whole venture...but was sure friendly on the front end taking our money!
I am a frequent user of Orbitz as I travel often. Stay away from the travel insurance firm that they use. It seems like a simple thing by just checking the box to insure your trip but in the event you do need to cancel they WILL NOT honor that payment you made and refund your funds. As travelers we incur a lot of expenses and time trying to get where we need to. It is a shame that there are firms out there that prey on travelers especially when they are in time of need and despair while trying to revise their plans for one reason or another.
Horrible customer service experience! They did not honor their coupons! 2 hours later after my call being dropped several times a manager David with a string Russian accent (clearly they outsource CS) told me it was nothing he can do! Don’t trust them!
This ** scam artists sell flights then cancel them without refund or change option. I have never heard of something like that. Isn't that illegal? This is a scam website. They make up terms and conditions that are not on their site. Now I am stuck without money and flight!
Their mobile platform is faulty, it deleted my promo code and I booked a nonrefundable room. I told them how their website at first required me to accept or decline their travel insurance and it automatically deleted the promo code. No one in customer service could help me, they said they couldn't reach the hotel. Said to wait 72 hours and surprise, surprise, I get an email saying my request was denied. With any other website, they would've gladly given me a credit, but Orbitz does not care about customer service. And don't even bother reaching them on social media, it's all a facade to appear helpful but they give you the same response as these overseas call centers.
I booked a flight because I thought it was Canadian dollars. When I realized it was in US dollars I tried to cancel the flight right away. It was difficult to find and access cancellation options. I thought I was successful. But as it turns out I wasn’t. I took a picture of what looked like a cancellation page but they said I didn’t complete the process so wouldn’t refund my money. They also kept me on hold for 90 minutes. They were also incredibly rude. I will never deal with them again. Crazy behaviour for them because they wouldn’t help politely with a single $239 dollar flight. Now my family of 6 will never book much larger transcontinental flights through them.
We've been trying to book flights through Orbitz. The site advertises flight prices and when we go to check out, we receive a message indicating the total cost has gone up (almost double). We called Orbitz & then said the flights show available to them too at that price. The Orbitz rep tried to book the flights for us and experienced the same problem. We were told sometimes there's a delay with Spirit updating flight prices. Well, it's been 2 days now & the flights are still advertised on Orbitz at the same price & at checkout, the cost doubles. We also called Spirit and they blamed it on Orbitz.
I had a flight leaving at 4:30 but I felt really hurried. I checked out flight alternatives on Orbitz and bought a ticket WITHOUT LOOKING AT THE FINE PRINT. When I tried canceling the ticket within 24 hours, SPIRIT charged me 125 dollars on a $200 flight. I HAVE BEEN AN ORBITZ CUSTOMER FOR TEN YEARS. ORBITZ AND SPIRIT are in the scam together. DISGUSTING.
So I was looking into booking a trip to Los Angeles but never followed through with the booking. I wake up this morning and Orbitz still charged me 200 and then blamed the hotel and then the hotel blamed orbitz. So orbitz transferred me and never got back on the line to discuss the situation. They just wanted to pass me off to the next. I don't ever recommend booking through orbitz or Expedia because that's the parent company. Bunch of bs. Had to call my bank and dispute the charge. This isn't the first time I heard about orbitz ripping people off.
Honolulu from hell. The hotel description versus the actual description varied a lot. There was no free breakfast, no ocean view and the bed was horrible, until we went to the actual hotel and they fixed it, because Orbitz had messed up!!! Thank you to the Waikiki Grand for making our stay better. Orbitz also screwed us on our rental car, yes they refunded me (which will take 7-10 days to get back), but it left us stranded the whole time in Hawaii and messed up all of our planned and paid for itineraries activities!!! Our whole trip was ruined because of Orbitz. Not worth the few dollars we saved, when we could have booked separately for $500 more but had our DREAM trip! Ugh, never again orbitz!!!!
Can I give zero stars? About two months ago, my fiance booked a surprise trip online for Rome, about a month after he realized he never received a confirmation email, but Orbitz had charged his card. He then proceeded to call and deal with on the phone for 2 hours trying to resolve this issue, as they have changed all his information and dates for the trip. After putting a stop on the payment he was able to get his money back and rebook another trip OVER THE PHONE. This is where it goes wrong, yes he looked over the email, and checked the names. My name has in the passed every once in a while, they forget the last n to my name. It's an easy look over on our part as it looks normal.
We noticed this mistake two days before travel. We called, and they treated it as if it was a name change. This misspelling of one letter, could not be changed. At least so they told us, we spent over 2 hours on the phone till the late hours of the night trying to fix this issue. The outcome? We had to cancel that itinerary and book an entire new one, what trip originally cost us 1700 was now doubling to about 3200$ all because orbitz made the mistake of misspelling my last name and not including the N.
I know for a fact it was their part because the original email with my wrong name spelling did not include MS. in front of it, whereas when I had to book an entire new itinerary online I had to include the prefix of my name. This is unacceptable, the reason why we booked this trip over the holidays was to get away for a cheaper price and it just ended up us costing more money due to their mistake. I know for a fact I will never be booking with them again.
We had a booking in Chicago next weekend but my wife’s grandma passed away yesterday. The funeral was set for next Saturday in Atlanta which made it so we had to cancel & Blake made it a pain free experience when we called the help desk. Great customer service, a loving heart, and a quick turnaround. That is how I would describe our experience with Blake and Orbitz. I would definitely book through Orbitz again and recommend anyone to do the same.
I am a Canadian customer and recently booked a flight and hotel package through Orbitz. I was billed a different amount to what I was charged (about $200 more). I went on the .ca which turned into the US .com website and did not explicitly specify when searching for quotes that they are in fact in US $ not CA $. I was shopping on other websites too and booked ahead with Orbitz as the price seemed a bit lower. I called customer service to request a refund for the difference as I was mislead by the pricing, but they were not much help, and said that the website "US dollars" before payment.
There is lot of information to view and I am pretty thorough when shopping online and I did not see the currency. It should be made obvious before the payment. Orbitz customer service kept emphasising that it's a .com website and I should presume it's in US $. After being on hold and wasting an hour of my time, they offered a measly $100 credit with conditions like have to book a hotel/ flights, etc. This is very poor customer service. They can keep their $100 credit tbh. I will not book with them again. Let's see now how my trip pans out in the next couple of months.
I booked a hotel with Orbitz and not knowing that the hotel with roach infested, drug addicts sleeping on the sidewalks and the front desk lady was yelling at my husband and I. The hotel by the way is Budget Inn in Orville, CA. So my husband and I didnt end up sleeping there because I literally was frightened. The next day I called orbitz and asked for a refund or even just a comp on a two day hotel around the same amount for the future. They declined both. They only offered to call the hotel once and tried to get my money back and offered a $30 coupon off my next purchase. When you literally can't sleep in a hotel because of how disgusting it is, I believe they should give a refund or offer a comp on your next hotel. I'm so pissed because they barely helped me and just didnt seem to care. Never booking with them again.
I bought Orbitz cancellation insurance for $9. Granted it was not costly, however the company was either unable or unwilling to cancel my reservation with a hotel due to my sickness. Customer service was very much lagging and did not want to help or cooperate. I believe the insurance is a tack on to increase revenue, yet I do not believe that is is a legitimate service. Brian **
I was so upset after planning a trip after 5 years to England, we got to the airport to find I could not get on the plane as Somewhere in Orbitz system they had an internal error that changed my name from my name passport and so then I had to book another British Airlines flight. We were delayed, had to get a train and car to North Yorkshire, time, money, upset and they only refunded $900. Plus we bought ANOTHER TICKET to get us there; $2500 for new flight. We had so many people that were waiting for us. What a nightmare. NEVER AGAIN
We purchased flight insurance for a trip from MN to Bolivia (with stopovers in Miami & Lima). Two weeks before the flight, the United States Government has issued a "warning against travel to Bolivia" due to recent violence & civil unrest. We had purchased "flight insurance" - advertised by Orbitz - for $92 against unforeseen events... ostensibly something like the State Dept issuing a travel warning.
We contacted Orbitz re: no longer needing the 3rd leg of our travel plan; we would get off the plane in Lima & spend our time in Peru. A simple request: drop the 3rd leg of the outgoing flight & the 1st leg of the return flight. No dice! They insisted on "re-booking us" since, according to them, we would be considered a "no show" if we simply didn't take the flights to & from La Paz. In other words, we would NOT be able to get back home! Re-booking would cost us an additional $700. Orbitz ONLY concession? To "waiver" the additional $300 exchange fee IF we accepted their re-booking immediately.
Absolutely aghast at their response & tired of waiting "on hold" intermittently for over 2 hours, I demanded to speak to a supervisor. During this wait, my wife SIMPLY called American Airlines (the carrier we were using) and our wish to simply drop our third leg of travel was granted. Her entire conversation lasted 5 minutes and there was NO CHARGE INCURRED! Meanwhile, still on hold, my wait to speak with an Orbitz supervisor was terminated by my call being dropped with no callback! I can't remember the last time I have been so frustrated and aggravated by a customer service agent who was apparently hamstrung by "company policies" and unable to do the right thing... something we accomplished in mere minutes by working directly with the airline.
For what it is worth to any Orbitz official reading this review: your agent was polite but rendered absolutely helpless by your absurd policies. She could not accomplish with American Airlines in 2 hours what my wife did in 5 minutes. If your organization refuses to serve the best interests of your customer when such unforeseen circumstances arise, what value do you provide? The re-booking you offered us would have cost us up to a $1000 more for 2 fewer flights and, as it turned out, WAS NOT NECESSARY. The insurance we purchased from you proved to have no value in these circumstances. I'm not impressed.
I rented a car through Orbitz --upon arriving to Puerto Rico I was taken to a place that they only have 2 car rental places called NextCar rental which is the company that I got and Allied car rental both own by same owner. I arrived at nextcar in marginal Los Angeles Carolina Puerto Rico to be told by an employee that they have no car and to go next door to allied car rental that they will honor my contract. After waiting 3 hours I was told that they are not nextcar --wait I was confuse but the lady ask me for the information and confirmation I was let to believe that they was going to honor my confirmation. To my surprise the price was jack up almost 4 times the price that orbitz has given me. After complaining the lady became a monster and I was told to look at the line. That they have more customer to rent the car. I was in a place that I can't go back to the airport on a middle of no man's land, and I was humiliated and told that they doing me a favor.
I was force to purchase extra insurance, EZ pass, and a bunch of extra fees. After my trip was finish I called orbitz to complain and I was told that I never show up to get the car. I explain what happen and they refuse to believe me. I told them to look at the cameras to know if I was there or not and they refuse. Also they blame me for not calling them from there. I was told that the company was the same owner. They also refuse to verify. Told them to look at the address of both places is next to each other they also refuse. Why will I be willing to pay 4 times for a rental car that I already have reservation for. Also the car was given to me dirty and a smaller car. Not the one I rented.
This is a ripoff and extortion. Orbitz refuse to investigate this criminal activity. They are part of the problem. I will never use any of this sites, orbitz, Travelocity etc. All this companies are own by the same corporation and the customer can't reach the corporate office to complain. The people that answer the phone are not even local. They are in California or the west coast. Do not use any of this services. Call the airline directly and the car companies directly. You be better off. At least you will know in advance. Do not permit to be rob like I was and after you complain you are victimized by the company that you trusted with your business.
Booked a trip to North Dakota. Was unable to go due to school schedule conflict and varicose vein issue. Paid for insurance and thought it was covered when I couldn't go. I was told I would get a discount of $1,200. Perfect. Tried to book another vacation and was told the discount only applied for the names on the previous ticket and could only be used for North Dakota meaning I couldn't use the the discount to take my sisters to Hawaii and my friend who was going with me is unable to go so am just out the money and the guy on the phone was rude and said in a nasty tone, "Oh well. Go ahead and get an attorney and sue us."
Problem is I don't think I can with the way the insurance policy is written. Am just screwed out of $1,200. It was $1,500 but the Ramkota Hotel refunded my money. I first called them and they said since I booked through Orbitz that orbitz would have to cancel it. Luckily they gave me back $300 so I recommend using a different company that is nicer to customers seeing as how I can't go they could have at least refunded half my money.
I received an email the night before my international flight home cancelling a part of my flight. The airline did no rebooking and the customer service line wasn't open for hours. I called my travel credit card concierge and they were useless. I needed to get to Beijing and was prepared to pay $360 to buy a ticket to replace the leg that had been cancelled. I have 3 young kids and just wanted to be sure I got home.
I called Orbitz and they handled the whole thing. Got the airline on the phone and also arranged to have them pay to book me on another airline free of charge to get me to the other leg of my journey. I am so happy with the service they provided. They really saved my trip and made it so I could get home with no additional cost. Travel problems happen and now I know I can call Orbitz and they won't just threw up their hands. Both people I spoke with were great. I usually book through Orbitz because of the Orbucks but now I will book with them because I know they will be there in a pinch. I'm boarding on my flight now in Beijing. Thanks again!
When the airline cancelled one leg of my trip, Orbitz also took me off my of my return flight for no reason and provided me with inconsistent and conflicting explanations for what was happening. Ultimately, even though the airline was at fault, Orbitz is taking 6 - 8 weeks to refund me. They blamed the airline's policy, even after I let them know the airline refuted that claim and blamed Orbitz for the delay. I spoke to multiple customer service agents and eventually a supervisor; no one seemed to care about my experience. A friend on the same flight had a much better experience obtaining information and an eventual refund because he booked directly the airline. I'll never use Orbitz again.
I attempted to purchase a package thru your website. Was able to make it all the way to entering my debit card information as well as trip insurance, and once I clicked to submit my purchase I was notified that a portion of my trip was no longer available and it backed me out. I make it home and start looking for another package. Attempt to purchase and it would not go thru. I check my account and your company has pending charges that are holding my funds. How do I have a pending purchase for something that is not available? I called into your help desk and was told, "I'm sorry your funds will be available in 3 business days." It's Thursday. As the prices will rise and the few seats that were left will be gone.
I have used Orbitz now 3 times and each of the three times there have been major issues, but this last issue takes the cake. My flight was booked incorrectly, meaning my car rental was cancelled so I had to pay a higher fair and then when I made it to the hotel that they put me in, it was infested with drug paraphernalia, meaning bags a ** at the at the Highland Gardens Hotel, in Los Angeles, along with full syringes of drugs in the coffee table and drugs under the bed. Not to mention the condition of the room. It had clearly been used as meeting place for ** users. When I became aware of my surrounding I packed my bags and headed out. I had booked 5 days, so when I went to the front desk to check out several days early and wait 45 minutes no one came. I didn't want to stay there any longer due to my safety so I left and checked into a different hotel. Oh but before I left I photographed everything.
Here is where it gets interesting. Upon my return I contacted Orbitz. I thought they would say how sorry they were and apologize especially after I sent them the photos of the drugs in the room. Nope, they called the manager of the hotel, and they sided with him. Even given the fact that I have photos they still sided with him and said I was not entitled to a refund. Even though I showed them proof that I check out of the hotel and did not complete my visit at the Highland Gardens Hotel in Los Angeles. From the drug paraphernalia to the decrepitated and unsafe surroundings of the hotel, I asked if they check out the hotel before they recommend them. No one could directly answer that question.
So in my mind, Orbitz took the side of a drug smuggling hotel manager who denies evidence of photographs that I have of his hotel filled with drug paraphernalia and drugs, he also denies that I check out early even though I have the receipts from the other hotel I checked into, and Orbitz agrees. I will never have a single thing to do with Orbitz again. As a company they had 3 times with me and when you strike out 3x in a row, time to be done.
On June 18 2019, I reserved and pay for a rental car from Aug 8th till Aug 19th in Antalya, Turkey. When I got there looked for their office or desk in rental car area even in parking area there was none. Then I called the telephone on rental car paper and asked them where should I pick the car up, to my surprise I was told the rental car reservation was cancelled. I asked them by whom and why. I was told "since you were not here at 12:00PM THE deal is cancelled." I told them that I rented the car for eight days not one day and it was prepaid that I need the car. I was told "No. the reservation is cancelled." I told them "Fine. I need the car anyway. As a new deal rent me a car." I was told due to holidays in Turkey they run out of car and they don't have any car to rent me.
I had to hire a taxi to go to my hotel. Next day I called them again. Same answer "the reservation is cancelled and we run out of car due the holiday." I had to rent another car from a local rental car and pay 3 time as much top of that my credit card was charged not only for full amount but also $11.00 per day for insurance of the rental car which I have never received. When I contested the charges to Orbitz I was told it is the policy of company if you were not there at 12:00 PM Aug 8th the reservation is cancelled and there is no refund.
I booked/reserved a car through Orbitz.com with National Car Rental at Santo Domingo, Dominican Republic airport (SDQ). When I arrived with my confirmation in hand I was told the mid size sedan I reserved was not available. I was told there were only 2 large, SUVs available at a much higher price. No attempt to accommodate me or locate another vehicle was made. I was able to find a mid size SUV at a competitor's counter at 3 times the price I booked the sedan on Orbitz for. BEWARE!!!! FRAUD and SCAM!!!!
Due to weather my flight was canceled.. so we wouldn’t be able to make it to our destination and our hotel so we called to get a refund for that one day delay but Orbitz said we couldn’t get a refund.. Yeah so that was that.. and no more orbitz from this point on.. Due to weather we couldn’t get a refund..
I purchased cancellation insurance on the 2 round trip tickets (Flight AS3324 from LAX to Dallas) I bought through Orbitz. My husband had a company emergency where he could not leave town. I called Orbitz to reschedule/cancel our flight with a customer service agent. I had difficulty communicating with this agent due to a language barrier. The service agent informed me that the cancellation insurance I purchased would not cover our emergency. It is very misleading for a company to offer cancellation insurance but rejects any claims they may have. I will never use Orbitz again and I will not refer them as a reputable company.
Bought 4 roundtrip transatlantic business class tickets on Delta for a pricely sum of $24,000. They sent me the order confirmation, then later the booking confirmation, including the reservation confirmation code from Delta. Then over 3 weeks later, I receive an email saying that my 4 tickets have been canceled by the airline, because the two flights have been canceled. This is patently not true, the flights were right there on the web. So I call them. They tell me there were no seats available. Which was not true either, there were at the time (I had confirmed seat assignments), and as a matter of fact I can check on the airline website that there are more than 4 business seats available right now, including my 4 that they had just canceled!
Of course now it's really close to the departure date, so the seats have almost doubled in price. Then they say sure they'll fix it, they'll re-book me in economy class about the same price, or even $1,000 less. What a deal. Which is of course a blatant scam - they were just trying to sell me economy seats for the price of business ones. I tell to rebook me in the seats they just canceled. They first refuse. Then they say yes, but I need to pay an extra $20,000 because the now the price has gone up. I argue it's their fault, they canceled the ticket, not me! They tell me it's my fault, I should have known my tickets had been canceled. But how could I? I never asked for a cancelation. And they only informed me of their error 3 weeks after they confirmed the booking! Just a very bad, dishonest company.
-5 stars. Never use these crooks. I had a professional book a hotel stay for a conference and was on the phone with her reviewing the dates, and this is not something she would miss, all was good so we pulled the trigger. She did not take a screen shot unfortunately and of course she was never sent a conformation email. Arrived to find that Orbitz had changed the dates to the next month. Not only did I not have a place to stay with 2 massive suite cases, I was going to be charged 1K + and was on my own.
The Pro was on the phone for hours trying to recoup the money, was told there would be a credit issued and of course it never was. AMEX was NOT any help as I contested it more than once (very disappointed in them). After reviewing this site I found more than one example of this happening exactly the same. How are these thieves not being prosecuted? The reservation was canceled, clearly I was not going to be there, so Orbitz kept all my money. I will be suing them in Small claims.
I booked a package through Orbitz. The total for the package was $840.00. I tried checking in online for our flight. It did not let me do this. So we checked in at the airport and had 2 small carry on suitcases we were informed by the airline that our ticket did not allow us to carry on so we had to pay $30 for each suitcase which was $60. Then we get to the hotel and we’re charged a resort fee of $84.12. Then on the return flight home we did not get to sit together on the flight and had middle seats and again were charged another $60 for the luggage!! This is a total of $204.12 extra that was not expected!! Orbitz does not tell you this when you book the package!! I will never use them again as I feel I was ripped off!! Using this website is a bad experience. Don’t do it!’n
I made a last-minute hotel reservation and, after asking an acquaintance for advice regarding possible sites to try - made an online reservation with Orbitz. Price seemed high, but I was pressed to secure a reservation and time was short. Now that I've returned home, I went directly to the hotel site - Quality Inn in upstate New York and find that I could have reserved the same room for about twenty percent less per night.
Also, I requested a reduced fare with Aarp membership from Orbitz and was told they do not honor reduced membership rates. When I requested the reduced Aarp rate at Quality Inn, they advised that they were unable to give me a discount because I had booked through an outside agency. If I had made reservation directly through Quality Inn, I could have gotten the reduced Aarp membership rate and saved even more than the initial quoted per-night rate. I know better next time - that's for sure. Make your own reservations directly - do not bother booking through Orbitz. The only positive from the experience is that we enjoyed our stay at Quality Inn.
I booked a rental car with Orbitz on their website. Every time I put in the drop off time it would change the time to 12:00pm instead of 3 pm. When I called them to try and fix my itinerary, which literally was just 3 hours longer than what THEIR website kept changing it to, suddenly the price for my rental went up over $200.00 more than what I had booked it for. They are a bunch of con artist tricking and taking advantage of people. I would strongly recommend using a different company.
I had booked through Orbitz as they offered travel insurance with all flights. I was assured on the website if I had to cancel or change travel plans their insurance would cover me. HOWEVER.... After having medical issues with my wife who had recently given birth. My family could not make our scheduled flight. In short we lost $3000 and they did nothing to support us. Other than mislead us to get doctors notes that wasted even more time and money. Even after providing they still found a way to not give us our money back. What is the purpose of insurance if you can't even use it?
Recently booked a reservation at a Hampton Inn League City Texas for 4 nights 9/12 - 9/16 at a rate of $96 per night. Needed to change departure to 9/12. Notified Orbitz on 8/30, requesting change and credit for difference. On 9/6, after not receiving acknowledged of my request, I spent almost an hour calling both the hotel and Orbitz. It took the Orbitz agent 20 minutes to book change which, he explained, needed to be cancelled and rebooked at a higher rate $105.00. Normally, I would book a reservation with the hotel directly, not have to pay in advance, and could adjust arrival and departure dates as needed. Orbitz proved to be just a cog in a wheel and in the final analysis, not worth any potential savings to the customer when a problem arises. Time is the one commodity we cannot beg borrow or steal and I personally severely resent when mine is wasted by a careless bureaucracy.
I had been a long time user of Orbitz. I use their service for hotel and airline tickets. My last trip, I book a vacation cabinet for family trip to Canada. The address in their listing is different from the rental agency access instruction. It was in the same town but 20 mins away further north. The rental agency told me the address in the Orbitz website was wrong. I filed complaint but I only get auto reply. I was shocking to learn Orbitz didn't verify their listing and put my family in dangerous situation. Orbitz is not taking any responsibility of wrong address. I cancel my account and stay away from using their website.
Never book your flights through Orbitz! They do not stand behind their reservations. They still sell flights on Interjet after the airline canceled mine and thousands of other individuals flights then gave the runaround promising refunds that never came. Orbitz continues to tell me they can’t help me and that I must deal with the airline. I paid through Orbitz and they should stand behind what they sell. The rest of my family booked through Booking.com and all were promptly refunded within 5 business days. I suggest anyone trying to decide which of the hundreds of travel sites to use go to booking.com or anywhere other than Orbitz. I’m sad posting this review as Orbitz had always been my go-to for travel but I can not trust that they’ll stand behind the vendors they do business with.
I booked a car on Orbitz.com and they asked me to pay the insurance upfront. So I did. The car was about $600 but when I got to Dublin Airport EUROPCAR did not honor this reservation nor the insurance. I have been on the phone 3 times with Orbitz.com requesting a refund. They just put me on hold. Because of their lies, the car cost me almost double. This website needs to be investigated. Now my Credit card company has to deal with them.
The first time I tried to book a flight they tried to charge me 1000 USD for the flight but they did not actually process my booking! Turns out they didn't book the flight for me at all, but the charge was still there. I tried once again to book the same flight and the booking didn't go through because Orbitz apparently ran out of those flights, yet I was still charged 80 USD for flight insurance (?!). I've tried contacting them, but there is no free way to contact them about refunds if you're not from the US or Canada, and even when I pay to call them, they don't process my call properly because I don't have an itinerary number (because I don't have a booking!). Save yourself the trouble and money by booking with someone else.
I arrived airport in time but was not able to get the car I reserved and paid in full months ago. Spoke to customer service for a few hours, they could not find car for me and told me to arrange by myself. I had to find a cab to get to hotel without car and need to arrange my self next morning. I do not trust Orbitz.
Recently, I booked through Orbitz a car rental from Economy, a car rental company located a shuttle ride from Fort Lauderdale airport. Orbitz had quoted me a Total Price of $423.15 USD for my 20 day stay or $21.16/day. However, at time of picking up the car at Economy I was told that I must pay an additional $16.83/day ($11.85/day for insurance and $4.98/day for other fees). None were included in Orbitz quote. The rental rate had suddenly gone up from $21.16/day to $37.99/day (80% more) even though I showed proof of valid personal insurance and credit card insurance. A gross misrepresentation by Orbitz and shame on Economy for dishonestly charging for additional insurance. Neither ORBITZ nor ECONOMY can be trusted for car rentals.