Orbitz Reviews

I talked to three managers about my issue. They were supposed to contact me back, I never heard anything. I was charged twice and did not even stay at the hotel. The hotel was disgusting, had roaches and the sheets had stains. Please believe me, you do not want to do service with this company.

$1300 non-refundable although Orbitz could not confirm hotel nor flight.

Been using Orbitz for many years. Local and international travel about 10 flights annually. I've never had a problem. Just be aware cancellations or changes can cost more than the flight but if your dates are locked in, it's fine and cheap.

We reserved a rental car thru our airline's website which used Orbitz as a 3rd party for 13 days while on vacation in Mexico. I had my reservation ID number and car confirmation ID sent to me via email by Orbitz which of course I printed and took with me. When we arrived at our destination the car company (which was U-Save, but abbreviated only to SV) had no record of our reservation. A very nice representative from the airline spent an hour contacting Orbitz (could only reach someone in Mexico) and they had no record our reservation, nor did the U-Save office. It was clear that this wouldn't be resolved and I needed a car so was forced to pay more through another company.

I arranged hotel in Dickinson, North Dakota several days ahead of time. I drove there, 400 miles, to find out that Orbitz had overbooked the hotel, and I did not have a room. I called Orbitz. They said the closest hotel they could find for me was another 400 miles to drive. It was already 11:00 pm. So I drove another 400 miles taking a break in the middle to rest my eyes. I arrived there at 9:00 am. When checking in with the front desk, they said I would have to check out at 11:00 am!!!! I asked for a late checkout. They said they would give me until 12:00 noon. That would be 3 hours maximum of sleep after driving 800 miles. Ridiculous.

In September for June and today, I got an email where they informed me that my flight was changed from 2:50 pm through 8:30pm. This mean that we'll arrive in Italy at 5:30pm. We'll need 1 and half hour for the luggage and the car then we will drive for 5-6 hours. I called Orbitz and after a long wait she told me that I don't have many choices - take that flight, change it with one the day before (same time), or cancel it and pay almost a double for a new one. She told me to wait and call the Air Europa, and I did it. Careless!

We booked a Sun Country trip to Las Vegas in August and shortly after went online to pick out our seat assignments. There were 4 of us traveling together for our Mother's 92nd birthday. On approximately the middle of November we were notified by email that the flight had moved up a half hour. One week before the departure date, we decided just to double-check everything and called sun country to verify the details. We were told that yes we had a ticket but no seat assignment even though they were confirmed with an email months before. Sun country said that, "When you book through Orbitz, it is their responsibility to tell you that you no longer have confirmed seat assignments when the plane changes." How is an occasional traveler supposed to know that?

I booked a vacation package from OKC to Vegas for April 2015. I wanted to make a change and add an extra day to my package. When I called and talked to the CSR, she told me there was a $200 per person charge plus a $50 fee for something else just to change a flight out. I told her to forget it. I decided after that I wanted to just cancel and do something different because I wanted the extra day. When I went online to cancel, the flight fees are non refundable. Boooo Orbitz!! This is my first trip to Vegas ever and I do not think adding an extra day should be a penalty period along with the fact that now for my first trip ever I can't even cancel to get something better! I will NEVER use Orbitz again! My bad! Lesson learned!! Should have looked up the reviews first before doing anything. A one star rating would have been my first clue!! Thank you.

I called Orbitz Customer Service to file a complaint about Spirit Airlines. I was told to hold for a supervisor, but luckily, I gave the representative my phone number because the call dropped. However, a supervisor named Tracy called me back. She spoke while I spoke and ended up telling me that there would be no compensation for what I've been through. Well the problem with that is I never even mentioned compensation. I wanted to file the complaint because of the principle of the matter, not the money. I didn't know I was going to be insulted when I called Orbitz! So now I'm left to file a formal complaint with the Better Business Bureau for BOTH companies.

While spending an hour plus on the phone with Orbitz and looking on my computer at the same time the Orbitz representative was doing his best to give me the worst flights possible. I suspect he wanted to use up the worst tickets. Then when booking the room he wanted to charge me double for my wife (book one room and pay for it once). Worst seating on the flights (middle and back of plane). Felt like I was getting scammed.

We were on the road and got the number for a motel that we wanted to make a reservation for. When my husband called that number which he thought was a direct number to the hotel he got a 3rd party. He was told that she could make his reservation with no problem and he would get the best rate possible. He told her that he couldn't get an email as we were traveling and he didn't have his computer. She insisted that she needed an email address for the confirmation which he gave her even though he couldn't get an email. But she did give him a verbal confirmation number.

They booked me the wrong grade. I was on the phone with them twice for 3 hours, both time they put me on hold after hour and disconnected and then I called again and the guy tells me to wait and he will do it another hour and then "I'm sorry we can't do anything".

Could not cancel room unless did a month and half before day of use... bunch of **. Would never use this company again or suggest the use of it. They suck I think. Think they would be able to work something out with you... pissed.

Booking flight online for me, son and 2 grandkids. Attempted 3 times to complete booking. Website kept putting my name incorrectly. Got dumped on one attempt. Kept putting my name as. Finally submitted booking. Check emailed itinerary and it was still wrong. Called Orbitz to correct. All support contacts were foreign with limited English. Asked for American contact. They said they're Central American and would not send me to N. American rep. Told them the issue (TSA will NOT let you fly with incorrect name info).

I made a reservation thru Orbitz and was told due to an unforeseen set of circumstances I needed to change my flight. Orbitz informed me it would be $200 plus the airline change fee, plus whatever difference the ticket cost was. The fee Orbitz charge off the top was more than the ticket cost itself. So I decided to call Delta directly, and they were so nice and helpful and it wasn't a death nor medical emergency and Delta gladly charged me only $50. I advise anyone never use Orbitz, therefore after reading previous comments, they confirm the same...ORBITZ RIPS CONSUMERS OFF PLAIN AND SIMPLE.

Unless you want to spend instead of save money go ahead. I booked for 6 nights at a 3 1/2 star hotel. Turned out to be a 2 star dirty hotel and end up paying $55 more than if I'd book directly with hotel staff. Orbitz ripped me off...

I tried to purchase multiple domestic flights by mixed airlines through orbitz.com. However, when I tried to proceed, the website said something like "the price offered is no longer available". It happened a few times before I finally decided to switch to multiple domestic flights by Delta airlines, still through orbitz.com. It finally worked with, of course, higher prices.

Bought RT flight from Salt Lake City to Curacao ($$$$). Realized the night before I left that they had not booked me from Miami to Phoenix. Just from Phoenix to Salt lake. Turns out there had been a schedule change three months ago and whoever rebooked the ticket forgot half the trip home and never contacted me. Called Orbitz and was told all flights were full getting to Salt Lake and maybe I should call back in an hour. (?) I called the airline directly and was told they could see Orbitz had screwed up the ticket three months ago and never even processed the two of three legs home they told me I was on. After a couple of hours, finally found a seat going through Chicago by dealing with the airline.

Orbitz is an unethical company. They treat customers with inequality. Please do NOT EVER consider using them if you want a pleasant trip or experience. I purchased airline tickets for the first time with Orbitz, for a trip to Patagonia and Antarctica in Nov/Dec of 2014, and it will the very LAST time I will ever use them. While in Patagonia, I got word that our Antarctica trip was cancelled due to boat engine malfunction. Not our free choice. Not under our control. We had no need to go to Ushuaia, the port city from which we would have departed for Antarctica. The problem was that we needed to cancel the first leg of the return flight from Ushuaia to Buenos Aires, and keep the Buenos Aires to the USA return leg home. Due to travel security reasons, if we did not show up to take the first leg of the itinerary, then the entire itinerary would be cancelled, thus stranding us in South America.

I booked airfare tickets for travel beginning April 30, 2013 on Delta Airline. Nowhere was it disclosed by Orbitz that these tickets did not cover one bag per ticket! It was a three-legged trip: LAX to Yeager, WV; Yeager, WV to Orlando, FL; Orlando, FL to LAX. We were charged $25 per bag per leg. $150.00 extra expense. Definitely not the good rate that we thought we were getting. We will not be using Orbitz again!

Never never again. They over charge and have fees for nearly everything just to screw you as best they can. I gave them a second chance and worst decision I made thinking they were any better than last time. Take heed. Pay more for your flight and fee is used around every corner after your purchase. RIP OFF COMPANY.

Orbitz made an error on our name and now they can't fix the ticket without us repurchasing a new one for $5,000.00. My spouse has two middle names, which is how it appears on his passport, and they took his second middle name as his last name. When we tried to have them fix it, they wouldn't without charging us for a brand new ticket that was 3 times as expensive. I was on the phone for hours and they simply refuse to help us. They are the worst company I've ever had to deal with. The worst customer service in the world.

I purchased a travel package with Hawaiian Airlines but the package was purchased through neatagent.com (I was redirected to this from the Hawaiian Airlines website). Since it was nonrefundable, I purchased travel insurance because at our age you never know what will happen. I then changed our travel package to stay 1 more day but had to cancel the old one for which I was reimbursed and repurchase the entire package. I was also told that I had to repurchase the travel insurance and that there was no reimbursement for the old package. I did that. I got sick the day before our trip and was prohibited by the doctor from traveling. I notified Orbitz immediately however, it took them 2 days to finally cancel the trip and only after I called them for the SECOND time. They also told me the FIRST time I called them that the travel insurance does not apply to this package.

These people are scam. They will take all your money and won't help you if you are in problem. They think we got all the money now, you go to hell. I booked my flight for 2 people worth 2600$ but airline cancelled my reservation when I arrived at airport (pissed me off totally). Then I called them so they told me, "we are sorry, you can use this money in future". Since I had no other option I said OK. Now they are saying NO to everything and telling me there is an investigation going on. This investigation went for about 1 month and now they are saying we have nothing for you. They took all my hard earned money and gave me tears in my eyes. I am sure this company will soon.

I'm a nurse to a child with developmental disabilities and I witness the struggle that her mother encounters everyday. Needless to say she never takes a vacation or a break. This Christmas she had a dream, to take her youngest child to NY for the very first time (and probably the only time). They both envisioned themselves touching snow, being cold in front of the Rockefeller Christmas tree...it was their dream come true. She spent all day researching on the web shopping for their vacation and finally fell in love with a certain hotel and convenient itinerary (convenient and according with the schedule for the nurses to take care of her daughter at home, which required a lot of work to schedule) so she tries to buy her vacation online and for some reason is unable to do so and call Orbitz customer service.

Unfortunately I used this service for a trip to Cabo Mexico. My Family and I were hit with a hurricane. We spent our entire trip in a shelter Until the Mexican Military came to evacuate. Nonetheless the hotel that we were supposed to be at reimbursed the hotel stay and Orbitz gave us the run around and lied about the hotel giving the refund. I had already been in touch with the hotel to confirm prior to Speaking with Orbitz. I will never use Orbitz again. The customer service is horrible. But the company is the worst for not considering the horrific experience and then keep our hard earned money.

The customer service is terrible. I'm military so traveling is a little complicated. I wanted to change my flight but it cost $230 in just fees. I also paid for the insurance but it's useless. They don't tell you about the coverage until after you pay for it.

I booked a flight that I had to cancel. I spent hours and hours on the phone with customer service trying to re-book. They lied about not being able to book a roundtrip with a one way credit. They lied about the airline's cancellation policy. They continually couldn't do the BASIC math required to calculate the updated fare. The only way I got anything solved was to get Virgin America on the line with the people at Orbitz. Virgin customer service was very helpful and corrected the incompetent Orbitz customer service.

I am very very Angry at Orbitz. I booked my Parent's International tickets through Orbitz and just a day before their travel, when I checked to see everything is fine, I came to know that Orbitz cancelled my Parent's tickets by mistake. I kept calling and was on hold with the representative for more than 5 hrs to fix this but they kept giving me excuses. I have to cancelled the connecting flight and other reservations of my parents so that I can get some refund in case I could not book the tickets again. The Orbitz representative said the tickets were cancelled by the Flight and on contacting the Flight they said Orbitz cancelled it. I was given an option to rebook the tickets with twice the original cost I booked.

I recently tried to book travel through Orbitz's website. After inputting all my information multiple times, I kept getting the same message 'sorry, price is no longer valid'. I went through this process multiple times until out of frustration, I finally called the toll free number which took me directly to India. I spoke with Stewart for 1.5 hrs trying to book my ticket. Every time when we got to the payment portion, something would be changed (either a huge layover in some airport out of the way or some flight change that had me leaving super early). The price also went up from $1500 to $1700 to $2000 over the course of the conversation. They had me beat completely down, I was willing to buy 2 tickets at $2K each when they came back at the last minute and said my departure was now 6 AM. It was like they would put me on hold and determine the flight they would make the most $$$ on and try to book me on that one...

My flight was canceled at the last moment by Jet Airways. So I immediately called Orbitz and informed them that the flight was canceled and there was no other flight that I could connect as it was late at night. There was no airlines operating this sector. I had to attend a family wedding and was not able to attend due to the flight cancellation. Jet Airways flight 229 on Nov 13th from Toronto/Brussels/Mumbai was canceled due to Technical Problems. Jet Airways admitted that their flight was canceled and sent me an apology letter which I forwarded to Orbitz. On Nov 17th, Francel, Customer Service at Orbitz assured me that I will receive my full refund when they speak to the airline as they told me they filled out a waiver with the airline. He told me not to worry as the airlines canceled the flight at the last moment. On Nov 2nd I spoke with Johanna, Customer Service and said they are still talking to the airlines and did not have an update for me.

I made a hotel reservation to attend an event in Ann Arbor MI. I have a confirmation page stating the $$ amount I would be charged at check-in. Then 48 hours later Orbitz charged my credit card 1/3 of the stay, with a nonrefundable stipulation. What a scam. Since it is the holiday season, when I noticed a strange unauthorized charge I contacted my credit card company, the hotel, and Orbitz. Orbitz denies they charged anything, yet I have a statement of proof from my credit card. I am sick and tired of dealing with call centers outside of the USA that do not know what they are doing and then asking for credit cards and other confidential information. Never again Orbitz, never again.

Orbitz customers should be aware of possible service fees which may not be refunded, even if the booking is cancelled within the "free" cancellation period. To quote the response from Orbitz:

I booked a flight via Orbitz to travel from Detroit to Dhaka on August 2014. My Travel dates are on December 2014 and January 2015. When I saw my flight schedule has more than 15 and 8 hours of waiting time at Doha I assumed that Qatar Airways will provide me with hotel at Doha. After I checked with Qatar to make sure that I am getting the hotel, they informed me that I cannot get hotel during my 15+ hour layover since there are earlier flights to Dhaka. To my surprise even after paying for the ticket 4 months ahead I cannot get hotel because Orbitz's unethical, treacherous business policy of selling so called "Cheap" tickets. I selected flights that are overnight, have long layovers and dates that are less desirable. Suggestion for everyone who is Reading: Don't fall in trap. Don't buy tickets with multiple connections from Orbitz. Do your research and then buy a ticket from a travel agent directly so that you can clarify and ask dumb questions like "Do I get hotel for 8+ hour layover or not!"

After accidentally putting my own name, and not my girlfriend's name for a ticket I bought to Houston to visit the family to Christmas, I called trying to change the name. They told me there was nothing that they could do except credit me 380 dollars of the 410 it cost to book. WHAT THEY DIDN'T TELL ME was it was an ADDITIONAL 230 dollar charge to use the credit WHICH could ONLY be used under my name for that airline. Meaning that I cannot get a ticket for my girlfriend. That means I cannot afford to take my girlfriend to my parents for Christmas because buying a whole other ticket would cost me a total of 950 dollars before tax. I don't got that kind of cash and ORBITZ did NOTHING to help! They raped me for my money and politely smiled and said, "Sorry that's the policy." ** them, don't ever use Orbitz again!

We booked a hotel room with double beds. When we arrived at the hotel, we checked in and were told that there were no double bed rooms available. At the time of booking, there was also no information stating that the hotel only had smoking rooms available. This is something that should have been something that customers should be able to specify/request what type of room you want.

I attempted to book a hotel through Orbitz. First, the website kept rejecting my payment yet charge my card multiple times. Then it didn't offer me all of the features that are offered if you book directly through the hotels website. After orbitz booked me for the incorrect room from declining my payment multiple times, I decided to book with the actual hotel and got a customized room for $10 more than what I paid through Orbitz. Also Orbitz stated the hotel would make me pay for the room if I cancelled the same day, however on the hotel's website it said that I could cancel the same day up until 2pm. What a ripoff. I will be getting my money back and all these authorized and cancelled charges on my account will be reviewed thoroughly. Never again will I deal with Orbitz.com.

On December 1st, I took a trip to Medellin, Colombia for a week booked on orbitz. They recommended the air and hotel. I paid $1300.00, I stayed at western inn Poblado Medellin. I got sick from the thin air, I only stayed one night. I called orbitz colombia and never received any help. I was so sick I had to pay $900.00 to fly back to texas. I never received any help, on top that, as I was leaving the hotel, the manager charged me $77.00 for one night extra charges. I ask, "when", he said it was a charge for using their phone, which I used twice to call the lobby. I will never use orbitz, when they say there may be hidden fees, they actually meant you are gonna be ripped off somewhere, somehow, I never received any refund or credit or nothing.

I booked a combined airfare and hotel package. Orbitz has charged for the airfares and hotel fees separately, and ALSO charged me for the combined package - effectively doubling the charge. This is credit card fraud.

I found out from the airline that my flight has been cancelled on Nov 06, the airline informed Orbitz on Oct 26 per Orbitz, much earlier per airline. Till now I still haven't received any email from Orbitz. If I didn't call the airline today, when will Orbitz let me know that my flight has been cancelled, till the day that I check in at the airport? This is really unacceptable. Luckily I didn't miss the deadline to cancel my hotel, because if there is cancellation fee Orbitz won't pay for it per their supervisor. I know that it's not Orbitz's fault that the flight got cancelled just like the supervisor kept saying, but it's def Orbitz fault not inform customer regarding any flight changes. And it will take min 45 days to process the refund, it only took them less than 45min to charge my credit card. Stay away from Orbitz!!

Orbitz does not help with hotels with bedbugs.

So disappointed in my Orbitz rental car experience this past week! Avis said my experience is not uncommon and is a result of a glitch in Orbitz' program. Though I believed I had rented a car from the airport location, it was, in fact, rented from a downtown location that was CLOSED at the time a car could have been retrieved following my flight. I learned this from the airport location, who had no car for me (or apparently for several other Orbitz customers; I was told this happens often). I had no choice other than to go without a needed car (because the other location was closed) or pay more than $200 over than the price agreed upon through Orbitz to rent the car from the airport location I believed I had rented it from.

Worst service ever! I purchased a bundled package through ORBITZ (PREPAID) with hotel and car together. I thought I was getting a great deal...Two days after the trip ended I was charged by BUDGET rental car for fuel, taxes and fees....remember, the package had already been completely paid for. The car was returned to BUDGET rental car with a FULL tank of gas AND in better shape than when I got it. The car had NOT been washed and there were stains on the front and back seats and the car had dents all around the vehicle and I had to point them out to the agent and they just stated the dents had already been noted (how was I suppose to know that?).

I was out of town Saturday night. We decided to get a room rather than drive the 2 hours home. Booked a room for the night through Orbitz. Went to hotel to check in (@1am after our evening) and the hotel was completely booked and we had no reservation! I looked at my confirmation and they booked it for a Sunday 3 weeks away! I called customer service, which I could barely understand, and she apologized and said I would get a refund. My new email said "no refund" so I called customer service again. By now it's 1:30am and I still have no room and am out $145.00! I told her I wanted a confirmation email stating that I would get a refund. As of now, Tuesday, still no refund. We ended up driving home that night.

We booked and paid for transit from Cancun Airport to our resort - Platinum Yucatan Princess in Playa del Carmen as part of a package with Orbitz. However, when we arrived at the airport, we encountered a problem when we presented the transfer voucher to the Gray Line people at Cancun Airport. Although we paid Orbitz for the transfer to and from our hotel as part of the package, Gray Line demanded another 1,370.04 pesos or they would not take us to our hotel. As we were already late because the flight was delayed, and we were tired, we paid the extra money.

I booked a trip with Orbitz.com 8 months before the trip only to find out the night before I left that Orbitz had failed to confirm my return flight with the airlines. Then I spent half the morning on the day I was leaving on the phone trying to figure out why my flight which should have included one free checked bag didn't include any checked bags. When you are making your first Trans-Atlantic vacation the last thing you want is to spend the night before and the morning of trying to figure out if you can take any clothes or if you have a flight back.

If you buy a ticket from Orbitz, there is no refund. You can change it but it has to be 1 year from when you purchased the ticket, not one year from the date of the ticket. And there no exception for any type of situation. They just get your money and if you die or get sick, they keep it!! Next time I am buying from the airline directly!!!

We purchased two tickets (flights and hotel) for $888. The very next day they were $739 for the very same thing on THEIR WEBSITE so I called them and he told me because we purchased it as a package that they wouldn't match the price. Needless to say that upset me. I told the man on the phone that, that was fine but I will not use them again and will make sure I told everyone I know.

The worst company to deal with. Have a package price when you try to book say unable to book. When you call Orbitz customer support you get BS from everyone, even the manager say flight is no longer avail, say we have to up date our website. 4 days later and still the same BS.

I went ahead and locked in a flight late last night. The worry free booking, 24 hours to cancel notice left me feeling pretty safe about doing so, since we still had another party to consider. Well the other party did want to change the plan slightly so I went to cancel 22 hours later. NOPE. Looked for it for 20 min. online. Can't find it. I called. On the phone she told me I only had until 10 pm (just minutes earlier from the call, mind you) to do so - that's why it didn't come up. WTH?? I specifically SAW in the booking details online I had until 11:59 pm to cancel. I should have screen shot it! They just made that time up, and gave me under 24 hours. Turned their back. There was nothing they would do for me. Oh except offer me a change for $200+ fee. UNBELIEVABLE!! They just lost our business forever. Shame on you Orbitz!

Addition to previous submission: Orbitz.com has left my family stranded abroad because of an error they made and refused to correct. I bought two tickets on-line through Orbitz.com. The first ticket is for my wife from Los Angeles to Shenyang in China via Air China and the second ticket is for my elderly mother-in-law from Shenyang back to Los Angeles. The purpose for my wife's travel is solely to assist my elderly mother-in-law during her flight from Shenyang back to Los Angeles. I must point out that I am disabled, in need of a heart transplant and trying to survive on a disability allowance of less than $1,000 per month.

We booked a room thru Orbitz on 8-22-14 for a room for three nights 9-30 thru 10-3-14 and received a confirmation number from Orbitz. When we got to Minot ND 620 miles away, there was no room for us. They said they never heard from Orbitz and they tried to find us a place to stay. The town was booked up for Norsk Hostfest. We finally found a suite for two nights instead of three. The cost per night was about the same as all three nights so it costs us twice as much as we were planning on spending and had to leave a day early. Not what we wanted for a great vacation.

My fiancé and I had to rebook our vacation package from Cabo to Cancun because Cabo had a hurricane devastate the airport and all the resorts. I called Orbitz to change our flights and hotel. The lady was nice and sounded perhaps Indian. We went over the options for the new flights and she gave me all the details and exact differences in fares. Here they screwed me. The lady tells me one of the flights is $200/person cheaper than our original flights... It didn't seem unusual for it to be cheaper because the times were less ideal and there was a 4 hour layover prior to boarding the plant to Cancun. Before making the payment, I asked just to be completely sure; "So this will be $400 cheaper than what we originally paid for the flights to Cabo." She says, "Yes, that is correct".

Looked at dates on Google, clicked on the Orbitz button. The wrong date was filled in. Website is not intuitive and thought I was signing up for an account, and it never came back to ask for a review of the day. Non-refundable room date. Customer service unable to help. They took my money and ran.

I'm looking for advice. My husband agreed to pay for my son's honeymoon to Fiji/Australia in November 2014 as a wedding gift. His fiancee used his credit card to purchase airfare and insurance as part of an Orbitz package. Cost roughly $3900.00. The wedding has been canceled. The ex-fiancee called to say our tickets were non-refundable and non-transferable. She said she couldn't even use her ticket because she booked with her married last name. I have poured over the fine print from Orbitz and it appears we will lose the entire cost of tickets $3900.

I attempted to be helped by this terrible company when referred to them by Amtrak for Car Rental and Hotel Reservations related to a trip I had booked through Amtrak from Tampa, FL to Deerfield Beach, FL. Orbitz proved to be incompetent, with people who do not do their jobs properly, even lie about things and do not follow up as they promise to do so. Additionally, most of the people with whom I spoke do not speak English very well. This proved to be a difficult situation when trying to make reservations as I just could not understand them. There was one person who was good and spoke well; the rest of them just plain sucked! They aggravated me to the point where I just cancelled my entire trip including the train ride (I love trains, normally) on Amtrak. I also blame Amtrak for referring me to them in the first place as well. I suggest that people use someone else or do their own bookings, if possible.

I booked a trip via Orbitz with the understanding that I had 24 hours to cancel. I did cancel but was not given a refund for the airport parking. When I called the Airport Parking they said that they would refund any money spent within 10 minutes of the flight. Orbitz refused to refund my $77 and even though it was never even sent to the Airport Parking I was not given a refund. So Orbitz is sitting with my $77 and it is an understatement to say that I would never use this company again. So be aware of any extra's you might purchase because they will not refund you that money. (I was able to get a refund for my insurance.) I called Customer Service and George was polite but I could tell his hands were tied. I did ask for a receipt so that I could attempt to go to the Airport and get a refund but I don't think it's going to work. Lousy public relations. Very sad.

After booking an international flight, I needed to make a change and switch the dates of travel. In total I spent almost 10 hours on the phone with customer service agents who were able to help me with very little. I made the change with an agent, who advised me to make a change later than the dates I requested because it was closer to my price range. I was very frustrated by the lack of help that the agent offered. I was told by two other agents and a supervisor that a cheaper flight I had requested was available at the same price and time range I had requested and that the agent had not made the effort to search for flights on the requested days.

I was trying to cancel my reservation that I booked for 8/7/2014 and I keep getting an error message from the Orbitz website saying "We experienced an error and were unable to complete your request. Please try again later." So I called the hotel directly on 8/6/2014 at 8:00 am PST and cancelled. My son was having surgery on 8/8/2014 and they moved it to another hospital on the last day so I had no other choice but to call the hotel. The hotel manager said it was not a problem as I had cancelled before the cut off deadline and I would get a refund in full. I even got a confirmation number for the cancellation. I then emailed Orbitz explaining what had happened and this is the response I got...

Best price guarantee on flights is for 24 hrs after you book. Booked on 7/22 same flight, $125 less on flight cross country 8/4 on their website. Paid $25 extra to them to book for me instead of going online. They used to refund the difference on the same flights. I have been refunded on past flights years ago. They also were changing my times 2 and 3 times a day. Delta finally gave me a full cash refund on my last reservation. Orbitz offered credit. Their customer service dept. can do nothing for a customer. I feel bad for them. Orbitz, no more.

You are correct about bad reviews on Orbitz! Just got fulled by them as well. And their Customer "service" is as bad as the service itself. Their "best price guarantee" is another trap and lie! I've purchased a vacation package from Orbitz and only 1 week later found the same package for less money on THEIR OWN website!!!

I booked a hotel reservation through Orbitz. The day before travel, my husband and I had a problem arise and had to cancel the reservation. Per Orbitz policy posted online, I had to cancel prior to 4:00PM on the date of the reservation, and it stated that I should cancel through Orbitz. Cancellation time for the hotel was posted as same day cancellation prior to 4:00 PM. I cancelled at 7:47AM on the date of reservation through Orbitz, and rescheduled trip with the same hotel for the next weekend. When I received my Credit Card Bill, I was charged for both trips. I called Orbitz and explained my situation. The representative on the line stated she had to call the hotel and speak with them. They stated they had the room booked was held and would not refund the room fee.

I told myself I would give myself a day or two to calm down before I reviewed Orbitz. But unfortunately it has given me even more time to stew on the subject matter. I booked my trip to Las Vegas, NV in April 2014. My reservation included airfare, a 4-night stay and a rental car for all of those days. After booking the hotel, I read some reviews and decided that I no longer wished to stay at the hotel, and asked to be moved to a different one that was the same price. Orbitz told me that unfortunately, due to hotel policy I could not. So, I went with the original hotel we booked. That was the beginning of our issue with Orbitz.

This was my first time using the Orbitz website to book travel. I was trying to help a friend and her family book a vacation package to Hawaii. We got through the whole process, and when it was time to pay, I entered all the payment details. I have done this numerous occasions before on other travel websites with no problems, so I wasn't worried about anything. Well, we got a message saying that my friend's card couldn't be charged because the bank wouldn't authorize the charges.

I bought a package and I misspelled last name. After an hour and 10 minutes wait I was told that I have to call next day. I clarified with the representative that it was my fault but that I needed help fixing this and she kept saying, "There's no more option, either you cancel the person you misspelled name or call next day"; she's not guilty on this, she follows protocols, but ORBITZ what type of customer service you're giving. This is horrible what happened If what I bought would it be something that was going to be used in a few hours?? I would have lost my money because I could not fix the mistake. This is my first and last experience with them. I prefer to pay more but have access to a good service any time any day.

I've been using other online booking agents and never had problems until booking with Orbitz. They cancelled our flight without notification and never sent an email cancellation number. We called Orbitz several times and they first said we cancelled it through an email and they later change it to that we cancelled it through their website. They provided us with a PDF of the email record they sent us but no proof of a cancellation number. We still haven't received any confirmation email of the cancellation. Don't all online booking agents provide this? Needles to say, we had to rent a car and drive 10 hours to our destination and Orbitz only refunded us half of the money toward a future trip. They charged us a $460.00 cancellation fee.

I was searching and wanted to book 2 seats with Orbitz for DAC-YMQ-DAC sector. It clearly showed fare of USD1611 on Qatar Airways and every time I wanted to book, it would simply change the price and carrier to USD 2585 and to Turkish Air. It happened to me all the time and it's not. They didn't have seats. It showed in a red marked ink that only 5 seats were left and I was trying to buy two. It's not the first time. Every time I tried with Orbitz, it's always like that. Total waste of time. And misleading advertisement.

I booked a flight for 3 people on the 27th of June using Orbitz. I have to cancel one of the tickets, and spent over an hour trying to speak to a CSR regarding the cancellation. No answer. Their website does not specify any certain hours of operation. Very frustrating.

First of all I thought I was getting a really good deal. It cost me an extra $290 to check three bags for the round trip on Spirit airlines. I guess I could have called the airline myself to find out what the extra charges would be but if I did that, there would have been no reason to trust Orbitz with my trip. (A heads up would have been nice.) Not only that but Spirit airlines doesn't clean the planes. My seat was sticky and there was trash between the seats and on the floor. The fasten seat belt sign didn't work but they said no pays attention to it anyway. Before we took off the plane was making noises that nobody around us had ever heard before and there were worried looks.

I reserved two rooms...only to find out that Orbitz payment method to the hotel didn't go through. So I paid for the rooms. Orbitz charged me also. So a double charge. Then come to find out Orbitz charged me $200 per room that the hotel charged $150. Then when I asked for my money back, they only wanted to refund me the $150. When I said that was not right she offered me a $50 coupon. What, so I can be overcharged fifty dollars per room anyway?

On June 4, 2014, I booked a flight through Orbitz for my four family members from LAX to New York (United) for June 30th and a returning flight from Washington DC to LAX (American) on July 9th. At that time, I selected the seats and paid $2,160.60.

I have been charged 3 times for one flight. I have spoken with Orbitz customer service five times and my bank twice. My bank will release the charges once they receive a release letter from Orbitz. Four of their customer service representatives have said they sent the fax, yet the bank I have trusted for years has not received it. Because of this error, I have no money in my bank account and Orbitz seems to not care. Are they actually expecting me to make this trip with NO money in my bank account??? This is theft plain and simple. I authorized a certain amount of money to be charged to my account, not three times that!

My husband and I looked at hotel/airfare packages through Orbitz to go to Playa del Carmen. The hotel we liked had a kids-stay free policy. Orbitz listed the price of the package at $900 per person, but given that we knew the kid couldn't possibly pay the same as us because of the free stay, we assumed it was $900 for each of us adults plus the cost of airfare for the child (which was about $563 on same flight as us, Delta 711 to Cancun on July 7th). Based on that, our package cost should have been about $2,300 and we instead were charged $2,800. I called Orbitz and explained the situation and talked to both a rep (who miserably failed at trying to explain why it worked that way) and a manager who dared to offer a $50 voucher toward future travel. We would have been satisfied with a refund of the overcharge OR a cancellation of the whole trip without any ridiculous fees. They advertise that you save money by booking together when that is NOT the case. If we had booked airline tickets for 3 people and separately booked the hotel for the two paying adults, we would have saved the $500 they were overcharging us. It is deceitful.

Using the Orbitz app for smart phones, I booked a hotel room at the Hilton in New Brunswick NJ, and IMMEDIATELY realized it was at the wrong location. I then attempted to find a way to cancel this mistake through the Orbitz app, and there was no way to do so. I then called the hotel that the reservation was booked at to cancel, within 5 minutes of making the reservation, and they said no problem and that I would not be charged. Come to find out when I got my bank statement the next month that Orbitz took the $138.76 for the hotel room that I cancelled and never stayed at. I have been in communication with the Hilton AND Orbitz for months now trying to fix the mishap, get my money back, and have been continually hung up on, told I will be called back, laughed at, told I would be refunded and given a call back, etc. Both establishments (Orbitz and the Hilton of New Brunswick, NJ) have done nothing but give me the run around for months now, and I wish there was something I could do to get my money back. I hope this review deters anyone from using the Orbitz company to travel. Or staying at the Hilton of New Brunswick, NJ. Orbitz which claims that you "save more with Orbitz" is nothing but a SCAM.

I just attempted to make a reservation at Orbitz.com... complete fail. I set up my flight and hotel, entered all of my information credit card included. I then finalize the payment and am taken right back to the "pick a flight page". I get a text message from my bank moments later stating I just removed $2568.34 from my bank account. I check my orbitz account but it said I had no upcoming flights. I then call orbitz and is told that it is nothing they can do. ** this ** site. Orbitz is a ** scam and on top of that they charged me 2 extra dollars!! **

With the swiftness and dishonor of a crook, Orbitz charged for a cancellation of a flight. Moments after making a reservation, I cancelled. Orbitz shows the complete rollback of the $166.99, and then without notice, charged $21.99 for "fees". If you don't read your statements, they misuse the privileged access they have to your on-file credit card info. (There are other occasions too that they may have done this to me without me noticing it.) The charge was made without notice or authorization, was excessive, and was without documentation. No other trusted, reliable merchant would do this. While I dislike law suits, this one needs a class action, one that makes the bite very public and painful..

I order 4 tickets with Orbitz from Atlanta to Paris on May 13th, 2014 and called back on May 14th to confirm my ticket. The agent told me the tickets get confirmed, and even send me confirmation emails. One week later, I called Delta for something else and SHOCKED to learn that my 4 tickets got cancelled by Orbitz on May 14th, and I DIDN'T get any notice. I had to immediately book the trip with the higher price because my itinerary is fixed. And Orbitz refused to give me any cash credit, and they said all my money already got refund. I could have stayed on line to continue arguing and dealing with the crap, but I chose to stop because I am a busy professional and cannot afford my time and energy. Just imagine I happened not to call Delta, my family would show up at the airport for this Paris trip, and just to find out our tickets got cancelled! Their system is a MESS!

My husband made reservations to book a hotel room in NORFOLK, VIRGINIA. The day before, when he went to print the confirmation, imagine his shock the confirmation read a hotel in JAPAN at 300 dollars more than the price he was quoted on the phone. When he called to get the situation corrected, he was told there was nothing your company could do. So, the day before he made that long trip from Mississippi to Virginia (same continent), he had to go to the bank and cancel his bank card (which meant he had to carry cash on the trip-terrible!). And keep in mind he was 300 dollars in the hole. The purpose of this trip was to greet his son as he came off of a nine month tour of Duty on three USS TRUMAN.

Made a hotel reservation on 10/22/13 for the Clontarf Castle Hotel in Dublin, Ireland and my credit card was charged in full ($216.59) on 10/24/13 by Orbitz. When we arrived at hotel on 4/3/14, hotel informed us that reservation was not on their books. Fortunately, the hotel still had rooms available but we had to pay directly to the hotel for this stay, but costing us over $140 additional at $359.79! I have spoke to Orbitz Customer Service on two occasions now and STILL have not received a refund from Orbitz. Regardless of how this ends up, I recommend that anyone and everyone making travel reservations to AVOID Orbitz at all cost. Their customer service problem resolution process is sorely lacking in the skills and empowerment needed to resolve a customer issue quickly. Deeply disappointed...

We made a reservation in Lakeside Inn in Mount Dora, Florida for 3 days and 2 nights, May 12-14th. We got there on Tuesday night and they gave us a room that was very smelly and old. We thought it was because the air conditioning was not on. We were so tired from the trip from California that we decided to go to sleep. The TV was not working either. The next day we complained to the front desk, and the lady that is in charge of the rooms as we were walking to our new room she was very rude to my husband. When we were checking out my husband ask for compensation for staying in such an awful room, and the manager told us that we need to call and talk to Orbitz, where we booked our hotel. What can you do for this awful and unpleasant experience? How can they treat their customers this way? Is it true that we need to complain to you? Thank you for your help.

I made 2 reservations on orbitz for the David hotel at the Dead Sea, Israel. (I also made travel plans to get there) I received an email a day later stating "due to technical error the rate quoted was not correct and will not be honored at the hotel."

I made reservations for a Dead Sea Hotel through Orbitz. Orbitz wrote me an email canceling it and declaring that the hotel is unwilling to honor the reservation. Having spoken to hotel management, they told me they OF COURSE are willing to honor the reservation, but that Orbitz ITSELF is on the hook for the difference in pricing because Orbitz put a lower price. Now, seeing as Orbitz is canceling a reservation and giving a reason that doesn't appear as the truth (though all my information is second hand and therefore I may be wrong), I believe that is illegal and unethical. Could someone please clarify this because I think it has been handled unjustly. Thank you.

Dead Sea Hotel Blame Game - Made reservation using Orbitz advertised promo code. Received confirmation and planned my trip. Days after being charged and confirmed, logged into my Orbitz account to see that my booking showed as "You canceled this reservation/booking". Then when I contacted Orbitz they advised the hotel requested they refund and cancel the booking. I contacted hotel and hotel blames Orbitz. Orbitz blames hotel. While they play the blame game, consumer is left without the advertised product and ruined vacation plans. Hotel and Orbitz should use this as an opportunity to fix and bolster their reputation and get good word of mouth out. If they honored the reservations spruced the place and service up a bit and satisfied the customers, they would increase their business overall and long term. Common sense makes dollars and cents, lots of it. Instead they blame each other and do not honor their promo code sale and advertisements.

Booked through Orbitz.com on Thursday, March 27, 2014. Received Hotel Confirmation, and my credit card was charged in full. Orbitz sent email on March 28, 2014 that "Due to a technical error, the rate quoted for your reservation was not correct and will not be honored by the hotel. As a result, we have been instructed by the hotel to cancel your reservation." Very disappointed in the whole process and Orbitz specifically. Orbitz should honor reservations made on their website. This is just bad business. I have lost faith in Orbitz.

Booked a hotel in the Dead Sea region of Israel for two nights at a great price and have been subsequently booking the rest of my trip. However I received an email from Orbitz.com informing me that due to a technical error they cannot honor my reservation and to contact the hotel if I have any problems. First off orbitz should not sending me to other people to take care of their problems and their technical errors (the hotel refuses to take responsibility for the mistake and blames it on orbitz). The consumer should not suffer because of the hotel (the david) or because of orbitz's mistakes. I booked a trip and paid off a statement on my credit card with this trip. Neither orbitz or the hotel have given me money back. I am shocked that they even have a right to do this to me!

I booked a hotel on Orbitz and made plans based on that stay. They cancelled the reservation due to "technical error". They may have made a price mistake, but that is their responsibility. And now I need to change my plans and find a new hotel, not to mention that hotels are now even more expensive than they were at the time of booking.

Super disappointed and angry! Booked a hotel room through Orbitz on March 27th for three nights. Then on March 29th, I received an email from Orbitz that "Due to a technical error, the rate quoted for your reservation was not correct and will not be honoured by the hotel. As a result, we have been instructed by the hotel to cancel your reservation, and provide a complete refund to the credit card used for this booking." What's up with that? Shouldn't Orbitz have to honor their commitment? Because of the way they handled the whole mess, I am recommending to people to not use Orbitz anymore.

No sense of integrity felt by me whilst dealing with this provider. One room publicized on the website but when gone for it got the wrong one, far away from the one in the image. Customer service couldn't do anything but keep telling sorry. Meanwhile booked with a fully different website. Since then making every one of my booking with them. They have a network of more affordable but quality resorts which occasionally couldn't be found on site like Orbitz. Orbitz ought to be following their path of work.

Booked through Orbitz.com on Thursday, March 27, 2014. Received Hotel Confirmation, and my credit card was charged in full. Orbitz sent email on March 29, 2014 that "Due to a technical error, the rate quoted for your reservation was not correct and will not be honored by the hotel. As a result, we have been instructed by the hotel to cancel your reservation." Very disappointed in the whole process and Orbitz specifically. Orbitz should honor reservations made on their website. This is just bad business. I have lost faith in Orbitz, and will advise others not to use Orbitz, as they don't honor their reservations.

I reserved 2 days this summer at Davids Dead Sea hotel through orbitz.com. The reservation was confirmed and the following day orbitz sent out an email saying that due to a technical error, the rate quoted was not going to be honored and they are canceling my reservation. The reservation was confirmed and paid for.. Do I have any recourse?

Very disappointed by Orbitz. Booked two hotel rooms with Orbitz.com on Thursday March 28 and I got a confirmation email & charged my credit card in advance. 2 days later I get an email that says, "Due to a technical error, the rate quoted for your reservation was not correct and will not be honored by the hotel. As a result, we have been instructed by the hotel to cancel your reservation." Orbitz is not honoring its commitment and doesn't care that I made plans around these hotel reservations! Orbitz should be held responsible for their advertising & if they post a room at a certain rate they need to honor & they can take it up with the hotel if need be. This is not a way to treat customers!

I booked a hotel room with Orbitz.com on Thursday March 28 and I got a confirmation email & charged my credit card in advance. 2 days later I get an email that says, "Due to a technical error, the rate quoted for your reservation was not correct and will not be honored by the hotel. As a result, we have been instructed by the hotel to cancel your reservation." Orbitz should be held responsible for their advertising & if they post a room at a certain rate they need to honor & they can take it up with the hotel if need be. I want the merchandise (hotel room) that I paid for and if Orbitz cannot get the room at that price they should fill in the remainder for me. That is the fair and honest way to do business.

I booked on March 27th on Orbitz.com a hotel stay at the David Hotel and Spa by the Dead Sea for April 1st. To my surprise I get an email 2 days later that the hotel made a price mistake and won't honor my reservation! When making a reservation so close in time I had already made all my plans with school and a car rental. When I called the hotel they said it was Orbitz.com's mistake though in their email they claim otherwise!!! I can't know who's at fault but as an upstanding business I would expect them to honor their reservations!! Just a word of warning to the public, "be careful when they advertise cheap deals they might just cancel at a moment's notice."

I booked a hotel room with Orbitz.com on Thursday March 28. Got a confirmation email & charged my credit card in advance. 2 days later I get an email that says, "Due to a technical error, the rate quoted for your reservation was not correct and will not be honored by the hotel. As a result, we have been instructed by the hotel to cancel your reservation." Orbitz should be held responsible for their advertising & if they post a room at a certain rate they need to honor & they can take it up with the hotel if need be. I want the merchandise (hotel room) that I paid for and if Orbitz cannot get the room at that price they should fill in the remainder for me. That is the fair and honest way to do business.

Booked through Orbitz.com on Thursday, March 27, 2014. Hotel Confirmation - David Dead Sea Resort & Spa - Ein Bokek Trip cost. Orbitz sent email on March 29, 2014 that "Due to a technical error, the rate quoted for your reservation was not correct and will not be honored by the hotel. As a result, we have been instructed by the hotel to cancel your reservation." What technical glitch? The amount advertised is the amount that they must honor! Disgusting way to do business. Both the David Dead Sea Resort and Spa Hotel and Orbitz should be ashamed of themselves. I highly suggest that everyone who was burned by this deal join forces against Orbitz and the hotel. I want what I paid for. I also had to pay in full in advance. Furthermore, I have YET to be refunded by Orbitz!!! Orbitz is blaming the hotel, the hotel is blaming Orbitz. This is just bad business.

I booked two nights at David's Dead Sea Resort. The next day, I received an email saying that due to a technical error, my order was cancelled. Horrible!

Booked through Orbitz.com on Fri, March 28, 2014. Hotel Confirmation - David Dead Sea resort & spa - Ein Bokek Hotel (2 nights) 2 guests; Total due at booking $81.56 (Promo code applied -$17.28). Paid in full in advance I might add. Orbitz sent email on March 29, 2014 that, "Due to a technical error, the rate quoted for your reservation was not correct and will not be honored by the hotel. As a result, we have been instructed by the hotel to cancel your reservation." What technical glitch? A promo code of less than $9 a day discount? This they cancel a booking for? Disgusting way to do business. Should be ashamed of themselves.

I booked flights at one time from FLL to SFO and then SFO to SEATAC with Orbitz weeks in advance. The flights were days apart. The second leg had to be delayed by one day. Normal pre-pay from SFO to SEATAC is $79. Changes within a week are booked at $199. I made a change a week in advance. Orbitz re-rated the two flights as one and charged $400 to change a $79 ticket. I should have been informed that the less expensive would be to book a new flight at $199 and saved $200. If Orbitz was an ethical company, they would have credited the $79 against the cost of the new $199 ticket. Instead, they re-rated the whole package and charged an additional $400. When traveling for business (as I did) or pleasure, I will use Orbitz for research, then book directly with the airlines as separate flights. This way, when disruption to flight schedules occur, you will only pay change charges on the single leg, not on the entire package.

We booked a hotel through Orbitz, it was the Casa Condado Hotel In San Juan, Puerto Rico, Phone Number 787-200-8482, email info@casacondadohotel.com. This hotel did not have an elevator or a bus boy to move luggage. It didn't have any phones in the rooms. The rooms were like small boxes and the plumbing did not work very well. The TV didn't work and we had to go down 2 flights of stairs to tell the desk clerk. She never got anyone so we went down again and told her that she needed to get our TV repaired and we were not going to climb the stairs again to tell her. She was the only one there and she finally came to check on us and did get it working. Leading up to our room there was strong urine smell that made you want to throw up. When we climbed down the 2 flights of stairs to tell someone, there was no one around to tell at the desk.

My daughter and her husband booked the vacation package through Orbitz well in advance. When they arrived to the hotel - Viva Wyndham, in Dominican - they found out that the hotel doesn't have any rooms available. The hotel sent them to the other hotel without even providing the transportation. And the room in the other hotel - Live in Canoa - was horrible. I called Orbitz, complaint about the situation, but was told that nothing can be done. Viva Wyndham practice this all the time: I found approximately 10 people who were going through the same situation with Viva Wyndham. Orbitz must have known about that and still they book people to Viva Wyndham, they don't check with the hotel about reservations and they offer nothing to people who found themselves in this horrible situation. They even were not able to upgrade my daughter's room. STAY AWAY FROM ORBITZ! They are vacation ruiners!

To my surprise, when the transaction went through my credit card I was charged $ 781.08. When I called them, they covered themselves that there is a disclaimer on the purchased ticket, and yes in very small light print it is indicated: Prices listed are in USD unless noted. It seems like they are used to this type of complaint as they did not even want to accommodate me. Obviously, the complaints are insufficient to change their ways as they turn out big profits from this... Will proceed with reporting this to "The Canadian Consumer Protection Agency" as Canadians we need to protect ourselves.

Orbitz cancelled my reservation. We booked Key West for Feb 2014 (reservation was booked Aug 2013, that means Orbitz had payment in full since Aug 2013) with friends and our friend had to cancel. My friend called Orbitz, cancelled her reservation Dec 2013. What happened is they cancelled both reservations. I have documentation that they cancelled the hotel. They refuse to take responsibility. I had to book another hotel, pay the higher rate.

I found flights to Do indicate and back that I wanted to book, spent a lot of it figuring out the details and tried to book online. Went through the whole process. I hit accept and it times me out - was it booked or not? I don't know. Go back and try again - everything is correct but nothing works when I hit accept. Did this a number of times. It seems that nothing has been booked as I haven't gotten an email so I called. The woman looks up the same flights and it is $10 more now, which is fine, I'll take it. She takes all my info but it doesn't work again. After ONE HOUR on hold, they tell me that it is some airline's fault and not theirs, the flight will be an additional $400 which is 50% of the ticket price. I then look it up on their website and they are still advertising the price at $400 cheaper which I tell them, which they claim isn't their fault. How is it not your fault if you have a completely incorrect price advertised? In a retail store it is typically illegal to advertise one price and then charge another. The customer service was slow and they wasted 4 hours of my time reviewing flights, figuring out logistics, filling out web forms, being on hold. My experience could not have been more awful and it's now past midnight.

Advertised fares for flights with stopovers were $685 - the stopover happened to be approx 3.5 hrs, so I opted for the $785 fare with a 2-hour layover as I had flown this leg before & chose not to put my daughter traveling alone on such an arduous journey. SOMEHOW - we were given the 3.5-hr layover at the the higher price. Orbitz refused to stand behind the advertised prices and explicitly said there was NO GLITCH in the system... Well, the glitch is there - and I am being charged for flights I am now being told never existed - so why would I spend the extra $100??? This was my 2nd and LAST negative experience with Orbitz. There are plenty of other travel sites and apps or engines that can do a much better job...

On Sept. 1st, 2013, I purchased 5 airline tickets using Orbitz online services. The total fare was $4500 and the flight was for Sept. 21. Before I completed my order, I opened the fare rules page to check the cancellation policy. I read that the tickets were refundable with $100 cancellation fee per adult ticket and less for a child ticket. On Sept. 5 our plans were changed and I had to cancel the tickets. When I called customer service I was told that the tickets are nonrefundable. They said that this was the airline policy and they cannot change it (American Airlines). They explained that on the fare rules page there were few fare rules and the most restricted one applies. They did not accept my complaint that the page was misleading and it was difficult to realize that there was more than one fare rule. An email to customer service did not help as well.

Booked thru Orbitz for 1 night at a Quality Inn in Ky for rate of $79. Desk clerk was kind enough to advise me that I could have had the room for $63 if I'd called the hotel direct. Quoted rate was also the same $79 on the Choice website. So you think Orbitz/Expedia and the other websites are giving you bargains? Think again, and call direct next time. You might be surprised at the real deals available.

I booked a room at the Showboat Hotel & Casino in Atlantic City on 1/17 for the following night through Orbitz. I arrived for check-in at 9pm... did not have keys in my hand until 10:55pm. Orbitz neglected to process my reservation and the hotel had no records of my reservation, after being treated like a nuisance by hotel staff I was given a post it note with a fax number on it and was told to try and have Orbitz fax over the confirmation....but regardless the hotel was sold out - no rooms. After several disconnects and miscommunication with the Orbitz foreign call center I was assured the fax was sent. I was standing by the fax machine the entire time... plenty of faxes came through, not mine.

I had used Orbitz a number of times for flights, cars, and hotels with acceptable results. My wife and I booked airfare too and a car rental in San Francisco through Orbitz. The rental ended up being with Dollar. When we arrived at the rental center, I was stunned at the length of the line at the Dollar counter. I timed my total wait in the line: it was two hours and 14 minutes (you read that correctly). During my time in line, I phoned Orbitz twice. The first time I was on hold nearly 15 minutes and then the call dropped. The second time I waited about 13 minutes before having the call answered. Orbitz was absolutely no help and the Orbitz agent's attitude was more or less "tough luck".

BEWARE: When you book air, hotel and car... The RENTAL CAR has a separate billing. It appears that the price is for everything, when in fact the car is charged separately. Also, make sure you check out the hotel. Orbitz book a hotel for me in Atlanta and the hotel was under MAJOR renovations. They put me in a room with holes in the wall, dirty bathtub and an unsightly environment. I was at a breaking point because for the last three years I have endure major construction on my block and then to have to go away and endure major construction made me feel as though I was in jail because there were no other hotels to transfer to.

I recently booked a hotel through Orbitz.com. Their site indicated that it had a ZERO dollar cancellation fee. (No charges for cancellations). Well, unfortunately, I had to reschedule my stay at this hotel. So I called Orbitz a few days before to reschedule. Here is a breakdown of my frustration:

To begin with, I asked him to please write down my telephone number so that he could call me back in case we got disconnected (I just didn't want to wait thru another 45 min. on hold again, and then have to go thru the whole identification and problem explanation process again if the call got dropped). He reluctantly wrote down my call back number after telling me that "he was not supposed to do that".

I am from Toronto Canada. My son booked an Air Canada ticket to London England for Christmas day. The price quoted on Orbitz is $1367. Visa was charged $1491. Really? We couldn't figure out what went wrong. We checked the website from top to bottom - nothing to explain the price change. I call. They tell me it's in American funds?? I am in shock but there is nothing that can be done. I think it's ridiculous that they can mislead consumers the way that they are doing. There has to be a law to protect against this. I explained that all other website, Priceline, Travelocity, Expedia all indicate what funds they are charging with. I think it's fraudulent. Will never book with them again. There is no one in that company that takes responsibility. Consumer beware..... Unfortunately, they keep it a really quiet secret that they are American....

This is the second time this company does the same. They advertise airfares and when one tries to purchase the ticket, they turn around and say no longer available. This is okay once, but not twice. Now the biggest problem is that they put a hold on my card that last10 days, preventing me from getting ANY tickets at all until the hold is lifted. I've tried talking to them, both times, back in June and just today. However, they probably think it's a big joke to play with people's time and money. I doubt very much that I'm the only person Orbitz is doing this to.

I booked a hotel in Charleston (Vendue Inn) for my parents' weekend getaway through Orbitz. Orbitz had this hotel as great hotel with different amenities. It never mentioned anything about it was under constructions or that amenities will not be available. I booked this hotel because it had a rooftop bar and restaurants that seemed very romantic for my parents. I was informed by my parents when they checked in that the hotel is under construction and rooftop bar and restaurants are not available till spring. My parents basically said that they would never stay at that hotel again. I contacted Orbitz to informed them of their false advertisement. But they didn't do anything to fix or better the situation. I could have spent the money I used to book this hotel under construction for a hotel that had everything I was looking for. I sent emails and call Orbitz but they basically said it's not their fault even though I trusted their website to book the hotel. I really think they should take responsibility of booking hotels under construction without informing the customer of the situation. This is fraud in my opinion.

I have used Orbitz for airline reservations in the past without problems and this was the first site I turned to a couple of days ago to book a flight for two people from Rome to Dubai, Dec. 20 to Jan. 3. They advertised a flight on Qatar that met my specifications and I selected it - nope, the fare had gone up considerably. Tried another flight on a different airline with the same result. In short, I spent about two hours looking at everything Orbitz offered for this route, only to find that either the price had gone way up or it was already booked (despite the assurance "Act fast! Only 2 tickets left at this price!"). Disgusted with their bait and switch tactics, I went to Kayak and booked the flight.

On 11/1/13, my wife checked into the Biltmore Hotel in High Point, NC. This was a hotel that was recommended by Orbitz. The place was a pit. Cockroaches, holes in the wall, and the room smelled like urine. I tried to call customer service and spent over 3 hours dealing with this. Automated phone lines disconnected me. Then chatted online with a rep who then transferred me to someone who transferred me to someone who transferred me to someone. Offered a $50 voucher on a future trip which I refused. I wanted this problem taken care immediately, I didn't care about a voucher that I was never going to use. I would never use ORBITZ again. 3 hours wasted trying to solve a problem.

We purchased airline tickets with travel insurance. Just before the flight, we had a medical emergency and had to change the departure date. All this went well; we booked a different date and were asked if we wanted travel insurance again. We said yes. We received an electronic ticket that said that we had travel insurance. During the trip, we then had another emergency. When we went to make the second claim, Orbitz said that we did not have travel insurance. We sent all documentation, including the electronic ticket that says we have travel insurance and the credit card bill showing it was paid for. Orbitz insists that we do not have travel insurance and that there is no recourse.

I ask for hotels in two cities - one in Napa and the suggestion are 13 miles far away, and the other was in Yosemite and the Orbitz suggestion was 33 miles away. I spend more time in the road than I expected.

I used to be a very frequent Orbitz customer until I had two awful experiences concerning lost hotel reservations. The first time it happened, Orbitz was very apologetic and offered me $50 rebate in Orbitz bucks towards any future bookings. I thought that it would be a one-time occurrence. However, when I decided to use the Orbitz bucks on 2 rooms in Lompoc and experienced the same exact thing. I assumed that Orbitz would be incredibly apologetic once more but to my surprise, they were not.

I have never had a worse experience with a travel agency before. I am still working on a resolution as my concerns brought up in multiple phone calls to Orbitz have yet to be rectified. My travel companion and I each attempted to contact Orbitz several times and were put on hold for long periods of time (some up to and over an hour) for errors that ORBITZ made the night before we were scheduled to leave as well as scheduling errors made on our return date. During these phone calls, we were continuously transferred to different people, disconnected repeatedly, told that it was the airline’s and not Orbitz's fault and never had any of our questions fully or acceptably answered.

I was booking a flight and rental car for my wife to go to Denver to visit her family. The total price Quoted by Orbitz was $440 for the 2 day visit. Honestly it took several minutes to enter in the credit card information, but it was properly entered and after hitting submit it stated the price we were charged was $536. I immediately called the Orbitz support line and Alex stated the there must have been a price increase while I was entering the information. I stated I understand that this may happen, but I should have been notified about the price change before I was to hit the submit button.

Orbitz emailed me a promotion code good for 15% off any hotel stay I book before September 30th. The email indicated the only restriction on the code was that you had to book for 1 night or more and that it couldn't be used in connection with another promotion. I tried to use the code today for a Marriott Residence Inn. I was unable to use it. I got an error message saying that it couldn't be used with another promotion but I am not using another promotion. The stay is price at exactly the same rate as I have for the same booking directly through Marriott's website. I called. The agent in new Delhi, Natalaie **, tells me, contrary to the reason given by the website, that the promotion coupon cannot be used at the hotel I selected. The cost to me of Orbitz lying and misleading me and violating truth in advertising is $112,50 (2 nights at $249/night before tax). I trust you will make Orbitz make good on their promise.

I booked through Orbitz and was quoted a "Total Hotel Cost" of $279 which included a breakdown of the cost, listing taxes and fees as $0. The hotel charged $124 in fees and taxes totaling $403, nearly 50% more than the quoted price! After 5 days and hours on the phone, the issue culminated today with a man first telling me that "total hotel cost" does not mean the "final hotel cost". After much back and forth, he began to repeat "no refund" in response to anything I said. He then placed me on an indefinite hold and eventually the line was disconnected. I have written documentation regarding the $279.00 price, which I forwarded to Orbitz, but they would not directly acknowledge why taxes and fees were listed as $0.

When an island hopper cancelled their service, Orbitz miscommunicated with the other airlines and our entire trip home was cancelled. We had to repurchase tickets, and Orbitz claimed our fares had already been refunded (that's why we had to repurchase tickets). It has been two months, and we have no refund. Orbitz is dragging their feet and fails to acknowledge their error. I have contacted authorities. If you feel like Orbitz has not honored their contract or cost you additional funds, please contact this government agent: Kimberly **, Aviation Industry Analyst, Aviation Consumer Protection Division, United States Department of Transportation. If they find enough wrongdoing, they may pursue legal proceedings against Orbitz.

On Monday, August 12, 2013 I was shopping for airfare. I had tried Orbitz, but the site did not recognize my billing address for whatever reason. So, ended up purchasing with a friend's credit card through another site. Just a moment ago, I checked my online banking records and noticed four (FOUR!) $2 charges from Orbitz. For what I do not know. Insofar as I know, I was not advised that there was a fee for just attempting to use Orbitz. Very angry. I swear I will never use Orbitz again.

I booked an international flight with Orbitz and needed to reschedule it. After hours on hold on phone over multiple days, I just could not reach their virtually nonexistent international travel department. I ended up not being able to take the flight and losing all of my ticket money. It is sad to read all of the complaints here regarding Orbitz and knowing not much will happen and that they will continue to fleece other unsuspecting customers.

I lost $2089.68 to Orbitz who denied a transaction was completed so, I booked another ticket with them to same location and dates. I was Billed for Both Tickets. Orbitz Response to BBB Complaint: They Agree that a REFUND Is DUE yet unable to complete. They just blame the airline. After 5 hours on the phone listening to lies, I filed the following complaints: Emirates NY Ref: ** FAX +121275834434 Orbitz Locator ** BBB Complaint Case # ** Emirates Ticket# ** BBB Complaint ** US Dept of Transportation Case # **. Orbitz' first response to my complaint was received 72 days later. 6-months later yep, refund due yet no indication it is forthcoming. The unexpected theft of $2089. has devastated my family. Chicago mobster business practices. BEWARE ORBITZ Orbits RIPOFF NEVER ORBITZ.

I prepaid an apartment in Rome through Orbitz online for a 3-night stay. The facility was not the "luxury" residence that was "recently refurbished" as advertised on the apartment's own website. Upon arrival, my family adamantly did not want to stay at the place due to its run-down state. I made repeated attempts to get a refund from the apartment management as well as Orbitz to no avail. I repeatedly requested to speak with Orbitz supervisors and managers, was put on hold for long periods of time, and was told that I could only receive a refund if the apartment management issued it. I was also told by one Orbitz supervisor that she was the highest level of escalation only to find out from another supervisor that I could speak with a manager above her, although the manager did not provide any significant assistance either.

I attempted to purchase two round trip tickets from Washington, DC to Cancun, Mexico. But before the online transaction was completed, I received the following message: "We're sorry. That flight is no longer available." I immediately booked another flight that nearly matched my first attempted purchase, except for the last leg which terminated in Baltimore instead of Washington, DC. I was charged for both flights. I called Orbitz customer service and was told that I could get a credit for one of the flights, but not a full refund. The explanation was that the flights had to be exactly the same before Orbitz would consider the issue a website issue. I asked to speak to the complaint department and the rep told me that she was going to put me through to her supervisor. I was left on hold for 40 minutes and then the call was dropped.

I booked a trip for two business class to China with Orbitz, and we had to cancel. They took a cancellation fee and said I had one year to rebook. Within the year, I called Orbitz. After 5 times on hold for more than 50 minutes each time, I sent them an email explaining precisely what I did, what I needed and that I must speak with someone. Here is the brain surgeon's response. P.S. They had $9,100.00 of my money for almost a year and I would LOSE this if I did not rebook in time. A terrible company. No reason to ever book with them. I will dig to China before I ever book with them.

Eight months ago, I bought two tickets to fly to Colombia. I was not able to go so I had to cancel the trip. So Orbitz charged me for this and told me that I had a $985 credit. I called yesterday to book a trip to Hawaii with such credit. The woman who answered told me she couldn't help me because the original ticket was for an international trip and she dealt with national trips only. So she transferred me unannounced to another person. This man told me then that he couldn't help me because he was international trips and I was flying nationally. I tried to explain him what occurred before him, but to no avail. He transferred me unannounced again. I listened to your stupid music and commercial for 15 minutes before I fell asleep. I didn't want to hang up because I was afraid to lose my place on line. I woke up 45 minutes later (!!!) and the recorder was still going.

Orbitz has been known to put cookies on your computer that allow it to know how many times you visited its website. It also raises its prices depending on the number of times a person visits Orbitz.com. Anyways, my dilemma is that every time I do a new search for an international ticket and allow flexible days, there is always a date in which the price is several hundred dollars lower ($1,400 vs. the normal $1,800-$2,000).

Long story short, cancelled the reservation after a long hold (while in a foreign country racking up roaming charges) to cancel a reservation. They said okay and agreed to cancel without charge. Days later, I was billed for the full amount.

I booked a flight through Orbitz in 2012 to New York, NY for my son to visit a college. My son got sick and wasn't able to make the trip. I cancelled the trip, paid the airline penalty of $300 ($150 each ticket), and Orbitz waived their cancellation fee due to my son's illness. This left me with $255.00 credit. I have tried on three separate occasions to use the credit on the same airline, as is Orbitz rules. The result has been "you have no credits", "you have a credit, but you can't use it," and "you have a credit, but you are calling the wrong people." Screw the credit, just never using this business again.

I am usually an understanding person and quite patient, but I will never use Orbitz again, nor will I ever recommend them to anyone. I called trying to change an international flight, and was told to contact the international department. I called that number and waited and waited. No answer. I called back the domestic line, only to be told they could not help me. They even tried to connect with their international department and did not get through. I was told to try again, or try the airline directly. I tried again, no answer. I tried the airline, but they were unable to make any change without authorization from Orbitz.

I booked a flight from Toronto to Fort Lauderdale last weekend only to find out the next day that the flight had been cancelled after checking my bank account and seeing that I had been charged. I did not receive a confirmation email nor did I receive any form of notification from Orbitz that the flight itself had been cancelled. I proceeded to call the company to see what was going on and arranged to rebook my flight. The phone service was terrible. I was on the phone for close to an hour (on hold for the majority) and was not given a legitimate answer as to why my airline ticket had been cancelled. The online website was still offering the ticket I had booked, so it made no sense as to why my ticket had been cancelled.

I have been holding for 30 minutes on the phone to connect to customer service and change my flight. I reached someone, but after she learned that it is an international flight, she put me through another line. I am waiting on the phone now for another half an hour... This is not the first time... I called them earlier to change my flight and I had to wait on the phone and finally I gave up. They don't want to deal with customers. They put them hold for forever. Finally the customer gives up!!! I will never ever buy any ticket from Orbitz or any other company related to Orbitz.

My fiance and I booked our honeymoon hotel through Orbitz last night. We checked our bank account straight after making the reservation and it showed that Orbitz had taken the money immediately. However, we never received a booking confirmation email. We called them 24 hours later to make sure there was a booking (since they'd taken over $800 from our account), only to be told that the reservation didn't exist. The customer service rep was rude and dismissive of our concerns regarding the fact that Orbitz used the credit card details we'd inserted to go into our account and take the money, but didn't reserve anything for us. How can a system acknowledge the payment details, but not the reservation we're actually paying for?

In short, I booked a hotel through Orbitz. Upon arrival, hotel services/amenities did not accurately reflect what was advertised. Spoke with hotel desk clerk, but she couldn't do anything about it because it was a third party booking. I filed a dispute with my credit card company and won. Got official notice of that from the credit card company as it was resolved on 5/17. Later, I received a piece of mail from a collection agency dated 5/17 on behalf of Orbitz for that amount. In an attempt to resolve this, I am sending a copy of the dispute resolution to the collection agency (also requesting to cease and desist contact), Orbitz and to the three credit bureaus (Experian, TransUnion, Equifax). Also, I have filed complaints with the Better Business Bureau and the Consumer Financial Protection Bureau. Beware of Orbitz. Sour grapes.

My wife booked airfare tickets for travel beginning April 30, 2013 on Delta Airlines. Nowhere was it disclosed by Orbitz that these tickets DID NOT cover one bag per ticket! It was a three legged trip: LAX to Yeager, WV; Yeager, WV to Orlando, FL; Orlando, FL to LAX. We were charged $25 per bag per leg. $150.00 extra expense. Definitely not the good rate that we thought we were getting. We will not be using Orbitz again!

I have written to both Delta and Orbitz regarding the below complaint and both responded with explanations that had nothing to do with my question. Why am I being charged for airfare and taxes as this charge is no longer being charged to current ticket purchases?

I spent hours on phone with customer service. I bought 3 tickets for flights; one was higher than the others. I was told that I would finally receive $50 credit on next reservation for the difference in ticket prices and would receive an e-mail to confirm. I never got the email. I called back to follow up with record locator and was basically told by another "supervisor" that I would not be receiving the credit because I bought the tickets in the same account and the first ticket price was the lower one.

We booked a cruise less than a month ago. When we tried to cancel, they charged us $216 for all kinds of fees that they never told us about. Kindly look into this for me.

Every time I select a flight, following message appears: “As flight availability can change rapidly based on traveller demand, the flight that you have selected is no longer available. Please make another selection.” BUT this is not just it as one might think it happens all the time as flight tickets get unavailable all the time. The problem is that the next screen gives another option to book for the SAME flight for more FARE!!! Next message is the same as the previous one and I continue to receive options to book for more expensive fare, keeping in mind that the flight is the same. Next interesting thing is if I give up and come back after removing COOKIES, I can have a De Ja Vous (I think I spelled it right)! ORBITZ does not have any option to contact them, as they direct customers to Q & A pages. I think ORBITZ cheats customers by luring them into looking at cheaper airlines first and then forcing to opt for expensive flights!

What is this $2 charge for? I have no idea what it is for. I just made an airline reservation and today, I see a $2 charge to my account. I did not see anything on the Orbitz website about this. How do I get it removed? I am not happy. This is the first time I've used Orbitz in quite a while. I don't ever remember seeing a charge from them.

I made a trip planned out online perfectly. The next day I found out I won an award from the company and had to go to Las Vegas to receive the award. I called Orbitz to reschedule my flight for 1 day earlier and to land in Vegas instead of LAX. During my original trip, I find out via our corporate travel agent that although Orbitz's flight info shows me coming back the day I requested, the actual information from the flight tracking software, Asiana Airlines, and the app Flight Tracker show I would be arriving 1 day later than my confirmation showed. So I ended up paying around $1000 in fees and new airline tickets via Orbitz to arrive the same exact day that it was originally scheduled for... I was pissed! So I bought new tickets via South West (last minute) and got to Vegas a little late but still the day I requested.

You pay what you get. Even though their prices are slightly lower than other places, it's definitely not worth it. I booked a trip 4 months in advance, went to the airport and found out that they had cancelled my flight without notifying me. I was able to get on my flight and go through standby but it was such an unpleasant situation since I'm flying international. I sent numerous emails and received no responses. I made numerous phone calls, only to find out that Orbitz relinquish my ticket to Eva airlines and they can do whatever they want with it. They didn't need to obtain my consent or inform me of any changes. This is a horrible company that takes no responsibility after they take your money. I say it's fraud!

I booked and paid for my trip on 12/18/12. Trip was to Charlotte, NC leaving on 4/25/13 and returning on 4/29/13. Flight out was canceled. I had to pay for a hotel so I could be at the airport at 4:00 am for the next flight (ruined my plans for Friday, 4/25). Also, I only needed the car rental for my trip on Friday (couldn't cancel as they already took the non-refundable payment). Flight back was on time and changed to earlier (ruined family plans for the day). The flight changed back to later time after check in at airport. This was $1500 for a trip plus $300 for airport hotel when flight was canceled plus the extra ripoff by the car rental. I'm out over $1800 due to Orbitz.com

To find out that you were charged more than double the day your trip starts is disheartening! We flew into Tampa, FL, arrived at Payless Car Rental to have our Orbitz quote go from $245 to $554. Yes, the small print says there may be additional fees on pickup. We bought nothing extra and with the taxes and airport fees, our bill was $309 more than what was listed on our itinerary. More than double and all we got from Orbitz is "We are sorry, but the car rental place will not explain it to us. You will have to call them. Hold on my trip was based on the information and quote that I paid for 6 months ago." That was the outcome of my 45-minute phone conversation with Orbitz. BBB, here I come!