Orbitz Reviews

We had more than enough time to change the name. Money is hard to come by as it is without company like this trying to rip us off. It just hurt me because this is the first time for my cousin to fly and we have already started off bad. Can someone tell me were they right to charge me for another ticket because to me all they did was cancel her ticket and then sold it right back to me at a higher cost because we look on the plane at our seats and the plane was not sold out her seat before is empty and she is just a few seats down from us which also is not fair because she needed to be with us.

Frustrated that their website was not working, I ended up going with Expedia.com and was able to purchase my tickets on the first try. This was not such a big deal until later in the day, I was at the store and my card was declined! I checked my account and it was in the negatives because, although Orbitz's website was not working properly and never gave me a confirmation or even a reservation. They still charged my account the full amount plus a 2-dollar processing fee for every attempt I made!

When I called them, all I got was 'we don't have a reservation for you and you need to contact your bank to have those charges dropped off!! Well, it was Saturday and my bank was closed so basically that left me with nothing until Monday!

I have purchased several things online and have never had my account charged unless there was a confirmation page that showed up. Never, even if I got an error message! On top of it, 'Arthur' wanted me to give him my card number again so he could 'personally' call my bank, after they had already closed. It left my bank account in the negative and so I was without any money for the duration of the weekend.

On my way home yesterday, I get to the airport to check in for my flight and the agent will not check me through all the way home. She said that there was a close connection and that they could not check me through. They would only check me through to Dallas. I live in Oregon. They checked me through to Dallas and as soon as I got to Dallas I got on the phone with Orbitz and spent an hour and a half on the phone trying to resolve this. The end result was that the only thing the could do would be to book me on a flight for the next day. I told them that if that was the case then I expected them to pay for a hotel room. They refused to do that. After I hung up the phone, I went and talked to the American Airlines customer service rep in Dallas and she told me that they are not even allowed to book a ticket with a short connection time so the flight that Orbitz had put on my itinerary and charged me for was not even a valid flight. I ended up renting a car and driving the last three hours home.

On July 21st 2010, I received a reminder from BA that we can print out the boarding pass 24 hours before departure. On July 23rd 2010, I checked on the website from BA.com if everything is okay and couldn't check the name of my wife. I made a phone call to British Airways, Netherlands and the employee told me that the name on the boarding pass was all right but the ticket was still the wrong name on it and I had to call to Orbitz.com to change it. The procedure is "Name Change."

So I made a phone call to Orbitz.com and what then happened is indescribable. The man and later on a woman (she was a supervisor) had sold the ticket of my wife without my permission because they couldn't change her name and so I and my family had a huge problem and a lot of stress. The explanation from Orbitz.com is that BA, USA didn't except the "name change" and we have the opportunity to buy the ticket back for $2,000.00 and she decided not to take that offer because it was twice the price I have paid for it. So she did me a proposition to buy a ticket from US Airways. The price for that ticket was about $1,365.00 and I get back for the ticket from BA $756.00.

The loss from all of this was $609 which is about 500 Euro and my partner had to travel alone but there was no alternative because there were no tickets traveling by BA available; everything was sold out.

I hope you understand the problems me and my family had for a very nice vacation we would have spent in Florida. Somebody made a very wrong decision otherwise they did it on purpose and made a lot of money with the ticket of my wife. The cost of it is all about is $609.00 and the physical damage is a bad begin for our vacation and I don't know the loss of that.

In July 2010, I called Orbitz to book a flight to Canada and to use my refund. I followed all of the directions as stated when I cancelled my flight in 2009. I called the Orbitz number and waited on hold for almost an hour to get to a live person. I told them I wished to apply my credit. The operator, Lois, had no idea what I was talking about; she stated that there were no records showing that I was to receive a credit. I was then put on hold for approximately 45 minutes and another operator (Betsy) came on the line.

They told me that I have to use the same airline if I wish to use the credit. I agreed. She told me there was a $100 fee subtracted from the original credit amount that was paid to Orbitz to make the change and apply the credit. Then she continued to add additional fees that totaled more than the original price of the ticket. I stopped her when she arrived at a price where I owed Orbitz money instead of my receiving a credit. This was ridiculous. This representative advised that I contact United and see if they would issue the credit. I called United and made a reservation for my fight to Canada, but they told me they had nothing to do with issuing a credit and Orbitz would need to be contacted again.

I called back Orbitz and was on hold for another 45 minutes until a new agent (Marleen) got on the phone! The agent told me that the original agent I spoke to was wrong to tell me to book the new reservation directly with United, and that I needed to do so with Orbitz.com. She said I would have to cancel my ticket with United and rebook it with Orbitz; she never stated that I would have to pay any sort of fees to do this. She only said that I would receive my credit if I did this. I did as she suggested and once again, she started adding all kinds of cancellations fees to my ticket price. When I asked to speak to the manager,she told me she'll put me on hold asked me to hold and accidentally disconnected us!

I called back Orbitz again and waited another hour to speak with another agent (Tatiana). I then had to explain everything that happened all over again. I spoke with Tatiana who told me that I would receive a refund for all of the fee charges. I really did not believe her, but had to choice but to take my flight since I was leaving in the next few days. I decided that if I returned home and these outrageous changes showed up on my credit statement, I would fight them. I arrived home and to no surprise, the fees were on by statements. My original ticket price of $327 ended up costing me over $1400.00. I need help to fight this obvious fraud perpetrated by Orbitz.

How can you post something on your website and tell me you can change your mind and say, "Oopps, sorry we can't do it?" What type of operation are you running? What happened to good old customer service? I am (was) a loyal customer for a very long time and this incident has made me realize that I have made a huge mistake. I know that I will continue to let who ever know about my displeasure with Orbitz. Know for sure that you have lost one customer who is not afraid on spreading her displeasure to all social media, my friend and family. With the current economy, customer loyalty is precious and losing one customer can and will translate to 10--> 100-->1000-->1MILLION. So, good luck with your exceptional customer service

They called the hotel and were told that there is a $25 per person spa fee. I told them I recognized the contract for $163.75 and not the other fees. They said I would have to pay the whole amount and that my confirmation was not a contract. I asked to cancel the non-contract and get a full refund. I was told if I cancelled, I was responsible for the whole charge regardless I canceled. I feel Orbitz is guilty of a bait and switch to the tune of $60 and I will fight the charge.

On Friday, July 16, a $30 charge from Cheap Tickets showed up on my bank account. I had no idea what this entailed, so I contacted the phone number that was included with the charge. I learned that the $30 was a customer service charge my daughter generated when she purchased a ticket with my credit card! I contacted my daughter, and she said the young man she spoke to was really nice and he told her he could find her a good deal. She said when she told him she didn't have any credit information, he said he could use the information that was on record.

I contacted Orbitz/Cheap Tickets and was furious. I was told by Helene that it was impossible for my daughter to have purchased a ticket without my 16-digit credit card information. I told her there was no way my daughter had access to my financial information. I was over 2,000 miles away! Helene told me to take it up with my bank, because there wasn't anything that could be done.

I asked to speak to a supervisor. Evelyn came on the phone and repeated what Helene said and told me to contact United Airlines because there wasn't anything that Orbitz/Cheap Tickets could do for me. Evelyn insisted that my daughter somehow had accessed my credit card and was able to use it to purchase the ticket.

I asked to speak to someone higher, and Evelyn told me that she ran Orbitz and there was no one higher than her. I challenged her, and she put me on hold for about 11 minutes before she came back and said the manager wasn't available. She further said that I would have to call back at 8:00 am the next day to speak to a manager.

Well, I called the next day, asking to speak to a manager, but I got Jared, an Orbitz supervisor instead. I had to tell the story for the sixth time. Jared said that he believed me when I said my daughter didn't have my credit card. He said the agent on July 15 was able to purchase the ticket, because he had access to my financial information from the original June 16 transaction. He said Orbitz considered this a valid transaction, because I purchased the initial ticket for my daughter.

Jared then transferred me to Sandra who reiterated what Jared said. Sandra said the only refund she could authorize was the $30 Orbitz service fee; other than that, there wasn't anything that could be done about the transaction.

I am floored at Orbitz's willingness to access my financial information without my authorization. My daughter should never been able to purchase a ticket based on information I gave to this company in a previous transaction. When I did a search for flight information, the Orbitz site kept coming up; so I joined. I cannot believe this company encourages their customer service representative to access financial information without receiving authorization from the credit card holder.

When my departure flight was delayed on July 6, I received a notice from Orbitz, I also received a notice from Orbitz that my departure flight on July 14 was on time. Here it is--this company changed an itinerary for a ticket I purchased, and I didn't get a notice. This company charged my account, and I didn't get a notice or a receipt either. There is something seriously wrong with this situation. Orbitz/Cheap Tickets should change their policy on accessing financial information that has been given to them in confidence.

I asked for a refund and was told no; but, I am seeking compensation for your employee taking liberties and using my financial information without my authorization. I do hope someone contacts me about this situation. My account was overdrawn as a result of the $166 charge. My mortgage payment did not go through the first time. I had to scramble to get more money.

I then made a new reservation on Continental since they had a better price on the tickets for the new dates of my trip and booked again through Orbitz. It only took a few days to see the credit for the trip insurance on my credit card, but a month went by and there was still no credit for the American Airlines ticket. I called my credit card company and was advised that I had to wait until at least a full 30 days past the date I canceled the ticket and then they would look into it. Well, no, Orbitz tells me that yes, I saw the screen but no, when I clicked on the button, nothing happened, the ticket was never canceled and they are not going to credit me the $700 charge for the ticket.

I asked them why they would say that the fact that their site had a technical difficulty was my fault. The person who spoke very accented English continued trying to tell me that their system records everything and that I never clicked on the button to cancel. However, it moved to the next screen and gave me instructions for canceling the trip insurance so how was I to know they were having technical problems? They were completely unreasonable and denied my refund. I will never use Orbitz again! They and their website cannot be trusted!

Both these “exceptions” to the pricing policies are in extremely small print and only found after sifting through a few pages of “terms and conditions”. On the reservation page, it just states that Orbitz will give you the lower price. You really have to search for these rules. I would not have booked the hotel so soon. I lost $23 per night for 2 nights. It is not the money, but the principle of the thing. I am sure I am not the only person surprised by the hidden rules.

I lost my reservation and had to book new ones for work which cost me $735 each. I got $300 in airline penalties and no refund at all. This money came out of my pocket and is a huge loss plus I spent hours and hours on the phone with them with no results.

I called Orbitz and asked for my low-price guarantee. They informed me this only works 72 hours in advance of date of stay. I asked for my price assurance, because I know someone who had just booked at a lower rate (on the Orbitz website at $55.73 a night for a total of $124.50 with taxes for the same two nights and same room). I was told no one had booked the lower price on Orbitz. The person booked the room with me there: I know it was booked. I argued with everyone at Orbitz. I will never use them again. They have an excuse or loop hole for everything. I'm very disappointed.

If I was told all of this when I cancelled, it wouldn't have been a problem. But the element of surprise and timing wasn't satisfying. I ended up just calling another airline directly and booking my flight. Stay away from these so-called discount ticket places they will not help you if you experience any problems, even almost death. Sad but true. They took $600+ from me, and I have nothing to show for it.

The check-in time indicated in the itinerary was Saturday May 8, 2010, 16.00. It was written in itinerary that there should be an "Oceanfront" room provided. Orbitz charges its customers for the booking service provided. On May 9, 2010 (12.30 am approximately), me and my wife Ekaterina arrived to the hotel at the front desk. The receptionist Mrs. Cheryl, a very nice person, has informed us that unfortunately they don't have the Oceanfront room available and that she can only offer us a city-view room. The vacation was a long-before planned honeymoon. The wedding party took place on April 24. So all the details were very important for me and for my wife as well.

During the conversations with Mrs. Cheryl (again I want to stress that she was very nice to us), we have found out that their hotel have received a fax message from Orbitz where it was a request for reservation for "standard-oceanfront" (it goes that way exactly in the fax message) room. As far as we were informed by Mrs. Cheryl, the hotel basing on this information reserved a standard room for us and had sent the confirmation for the reservation of the standard room back to Orbitz. Also when I asked for the fax with this confirmation I've noted that in this paper there is a sign "Do not disclose the base rate to the customer!", From which I made a conclusion that Orbitz is also being paid by the hotels on its list.

Also I should make a notice that Orbitz has a 'lowest-price guarantee' policy which in my understanding implies that there are no price for the room cheaper than they offer. Further development, immediately as we have found out that Mrs. Cheryl was not able to solve the problem because their hotel had no oceanfront rooms available at all, we've started calling Orbitz to solve the problem. Mrs. Cheryl has clearly explained to the person at the call center that there is no possibility to give us the oceanfront room.

Later during the conversation we have found out that the closest date when we can possibly have the oceanfront room would be not earlier than on Tuesday and the room with a king-size bed (which was a condition mentioned during the booking) would be available not earlier that on Thursday. It took the person in the call center about 1.5 hours to finally find the following solution: they can "transfer" us to the different hotel for which we would have to pay by ourselves and later on they would refund the amount charged for "The Palm hotel and Spa" back to my card. Here I need to mention that it took me about 10 minutes to find out the hotel with available rooms and that surely there was absolutely no problems to refund the trip back.

So that this solution was so obvious and easy that I doubt why it took them 1.5 hours to find it. The other option was to stay at the hotel in a non-oceanfront room and get a difference in price for the rooms refunded. I've insisted that I was purchasing exactly what I wanted from them. And in case they are not able to deliver the service that they have promised, it is up to them to pay the difference (if there is any) in the price of the hotels. Because it is not my fault. By the time we came to this two options, it was already about 3 in the morning. I've asked the person at the call center to connect me to one of her superiors. It took some other 15 minutes and finally I was talking to some Mrs. L (she refused to tell me her last name referring to the company's policy).

The conclusion from our 30-minute conversation with her was that it is either my fault or the fault of the hotel but in any case it's between us and them - Orbitz is not liable for anything even though Orbitz was the one to sell the trip. Then finally we left it as it is and went to the other hotel. On 11th of May, 2010 I've once again talked to Orbitz customer support line. They have transferred me to the manager (even though I wasn't asking for) and she assured me that they would refund my purchase on their website fully.

In my opinion. Orbitz is a company which lies on purpose to its clients presenting "The Palm hotel and Spa" as a five-star, even though the workers of the hotel clearly defines it as a four-star facility. (Orbitz is a company which acts like a travel agent charging for its services the clients and, probably, getting a kick-back commissions from the hotels. So Orbitz does not simply work as an information board. As soon as the Orbitz is a travel agent, it should be liable for its actions ant it is up to this company to settle all the issues of the trip. The quality of the Orbitz services is very poor. Orbitz (or at least its representatives) does not believe that their company is liable for anything at all.

Is there any kind of legislation that protects the rights of the consumers in US? Can this legislation be applied to the aforementioned case? Is Orbitz a travel agent or simply an information board under the local legislation? If Orbitz charges for its services, does it make this company obliged to deliver the services? Is it possible to get Orbitz by the unexpected expenses which happened because of its fault to provide the services? Is it possible to claim damages from Orbitz? What can be an approximate amount in such a case?

It is now three months later and after talking direct to the airline, I am finally going to get my refund three months later than agreed. I called Orbitz to complain and they said that it is not their fault and there is nothing they could do. I will never again use Orbitz as the representatives that work there do not know what they are doing. I called on several occasions in between and each time, it seems that the representatives make up information. Do yourself a favor and book direct through the airlines or use some other website. You will thank me later. I am still paying interest on the flight that should have been cancelled and refunded months ago. I have spent easily 15 hours on the phone trying to rectify this matter.

Apparently, the original ticket was not cancelled because Orbitz now has me listed for two trips, has charged me for both of them and will only offer me the option of canceling the first one at a total penalty of $180. The entire worth of the original ticket was $241. I am trying to get this resolved with Orbitz but after well over an hour of being on hold I am realizing they have no intention of making any attempt to rectify this. The cost of the ticket was $241. The penalty for canceling is $180.

The customer service was rude, ignorant, and left me on hold for up to 45 minutes at a time, stating that they needed to figure how much it would cost to change the ticket. Finally, I asked for a manager who was rude and gave again a different price. Then, they offered to call United Airlines who also gave a different price.

I tried to make a formal complaint to the company but they kept redirecting me to call customer service or fill out an online form. I did each and was told that there was a complaint department. Then, I was put on hold. While waiting for that number, the representative got back on the line and she changed her story by saying that there was no complaint department. I tried to find out the company's complaint policy. I kept being put on hold and never got an answer--other than to go back to the Internet form that sent me to call them.

The agent attempted to change the flight from LH 3221 leaving on 2/25 to another flight leaving on 2/25 but to Munich, which I agreed to. But the agent was not able to complete the change due to problems with airlines (Continental airlines was not willing to accommodate as the cancellation of flight was still questioned.). The agent made notes, and I agreed to call back the next day.

I called back on 2/24 at 9:52 CST and talked to Diego, Willson and Tam (?). I advised them that the flight is indeed cancelled, and I need to resolve this situation. I also said that I'm flexible, and if 2/25 is not an option, I'm open to changing for the 26th or 27th. The agent placed me on hold to talk to Lufthansa and other carriers and emerged happy, saying that he changed the flight to 2/26. I asked him several times to clarify. Friday, 2/26, was the answer. The agent advised me that I will receive a confirmation within 24 hours.

I was completely happy and content. On the morning of 2/25, I checked my email again, and there was still no confirmation. So I called to verify the flight numbers, and I was advised that the flight was scheduled for 2/25(!) and my grandma has officially missed the flight! I tried to explain that that's not what I was told and requested to talk to a supervisor (Jennifer) who offered 2 options: to rebook my grandma for a different flight (I'd have to pay about $2700 in fees!) or try and request refund of taxes from the airlines or carriers (around $400, which was denied by the airlines) plus a $100 credit towards a purchase of a new ticket.

The agent told me Friday, 2/26, and he sent no confirmation. It is hard for me to accept that I have to be the one absorbing the huge cost. After I submitted the above complaint via BBB, Orbitz came back and said that they listened to the tape and I agreed to the 25th as the departure date. While this is hard for me to believe (and of course, Orbitz is not letting me listen to the tape), the situation could have been easily corrected should the agent send me a confirmation as promised. (Why would he even promise to send it within 24 hours when the flight was leaving in 10 hours?)

However, Orbitz does not feel they are responsible for this situation in any way and would not refund me. They said that despite the fact that no confirmation was sent, the information was available in my Orbitz account. (I didn't even know my Orbitz account has any info in it, except for my name.)

So I called the hotel company myself, and they said that Orbitz had the reservation 'locked', whatever that is, and they couldn't help me either. It's somewhat amazing to me that there are only two companies involved in this transaction, and between them they are completely helpless. I feel like a rube who got hustled out the back door at the carnival. I've called the credit card company, and they at least are making noises like they are going to help me. We shall see.

So after booking 4 of us and two rooms, we tried to book the other 2 with one room but the transaction would not go through. I said I would call my bank to check on it. When I did I discovered two additional charges (besides the $4400 for the first 4 I had just paid) for $1189 each. I contacted Orbitz about this and they said they were 'soft charges' that occurred when they tried to book the flights that were not available. They said they would contact my bank. After getting disconnected a couple times and trying to get back to the same person I was talking to (impossible I was told), I finally talked to a supervisor. Basically I was told by my bank that they could do nothing and that the charges would have to 'roll off after a few days' and told by Orbitz that was the only thing they could do. One agent told me after all of this that 'that's why you shouldn't use a debit card'. They should have told me that before they accepted my card- like the car rental companies do.

So I had to cancel my other reservations because I could not guarantee that we could book the rest of our party. They told me that it would take up to 5 days to get my money refunded. So here I am after spending a day arguing with Orbitz and trying to book a fair size trip with them and having them charge my bank account $6778, with no reservations and no way to book somewhere else because it will take 3-5 days for me to get access to that money again. I don't know about most people but I do not have a spare $7000 to work with. This is one of the most frustrating unpleasant experiences I have had with anyone! I just hope I can get flights when I finally get my money.

Being that I had a problem the last time I used the site, I felt the need to double check with the hotel and sure enough they had no reservation for me. So I called Orbitz right away and was on the phone a total of 4 hours. I spoke to three people, a supervisor and a manager. Each time I was transferred, I was put on hold for 25 minutes at least and each person had to review the situation from the beginning. By this time, the hotel/resort had no rooms left being it was only a couple days till we were to be there. Long story short, Orbitz did not take responsibility and blamed it on the hotel. I was told that it was my responsibility to double check that my reservation was booked with the hotel (even though this is what I was doing).

They tried to get us to change our travel dates even though I had already booked tickets for events at the resort. Then they wanted me to find my own hotel and call them back and they would reimburse me. Orbitz eventually found us rooms somewhat close to the original resort, but said I had to pay the difference because the second hotel was going to cost more. After arguing that one, Orbitz did cover the difference. Never will I use any online travel site again.

Anyone who has had this happen to them, it's not your fault. Orbitz should have never allowed it to happen. Orbitz knew very well that the "get this free" advertisement is a trick and the one that falls for it will be stuck. I have shared this with my friends and family and I am sharing it with you. Be careful who you give your credit card info to because not every big company out there can be trusted.

We only had 3 weeks to our prepaid honeymoon. We had to book new tickets with United Airlines and had to pay $1600 for the late notice tickets. We then called our credit card company (Chase Bank) and disputed the charge. Orbitz agreed to our dispute and their mistake. Now, 1 year later, we have been turned into a collection agency, RMS. We talked with a lady from the collection agency on November 11, 2009 and they referred us to file a complaint to the Consumer Affairs, as we are doing today. If you can help, please do. Thanks.

I called Orbitz when I was ready to book my return and was told that I had to book my return through the airline since I cancelled through the airline! I then called China Air, only to find out that my ticket was no good! I then called Orbitz back and they assured me that the ticket was good and that I would have to go back to China Air because their rules did not allow them to get involved. So I said that I needed something in writing from them that the ticket was good in order to support my case. I received an email of my original itinerary from them with typed across that as they see it, the ticket was good and there was almost $368 available on the ticket. Of course, I went back to China Air to be told again that the ticket was no good.

I went back to Orbitz and finally got them to call China Air about the ticket. They came back to me after some time, and told me that the best they could do was submit a request for a refund from China Air and that it could take 45 days for anything to happen! Well, within a week, I received an email back from them saying that China Air had refused the refund! I am just beginning to follow through on all of this and file all of the complaints.

Anyways, I called up Orbitz to express my discontent with the whole thing. They admitted that it was a mistake from BA and wrong fares were loaded in their system because of which over 3,500 customers were affected and BA has canceled the affected flights, which is again inconsistent with the previous mail. I asked them in that case Orbitz should be liable for any losses incurred to the customers. Orbitz then claimed it wasn't their mistake since the price load was done by BA. They also said that they are not responsible for invalid fares put on their site. When I called up BA, they did not talk to me saying that it was Orbitz's mistake. So I called up Orbitz again but they didn't really help me. I had to rebook the same Air India ticket which cost me $800 more. Orbitz ended up making money by re-booking the tickets. The only one who came out as a loser was me. The most annoying thing is that they (Orbitz and BA) know about their mistakes, yet they gave me misinformation, dishonest service and exploited me by charging extra.

I have a lot of email trails that clearly indicate that Orbitz and BA are covering up a mistake for which I went through a lot of mental stress and a loss of $800.

They had no to right to charge my card for an amount that I never agreed to. I also have documentation of the e-mail showing how I was billed an extra $548. This is a bait-and-switch scam. I think Orbitz owes me this trip for the price I agreed to when I gave them my credit card to purchase the trip for $1,784.73. I wasted over an hour trying to rectify the $548 I never agreed to have put on my credit card. I have not received confirmation that this amount was cancelled, even though I quickly received confirmation that the amount was added to my card. Furthermore, the sales rep did not tell me the amount my trip increased. I had to find out through e-mail.

I re-booked doct for next day and called Orbitz to see if they would put me on a later flight because it was their fault all this happened and because there was no wheelchair at arrival. She said it was up to Spirit Airlines. Agent Glen from Spirit Airlines said you must pay $145.00 more. He said to the Orbitz woman Peggy, it was Orbitz fault there was no wheel chair and Peggy said it was Spirit’s fault. I had it on my itinerary and so did Orbitz that the wheelchair should have picked me up. And Spirit Agent Glen and Orbitz Agent Peggy continued to argue on a 3 way call like I wasn't even there about Orbitz saying Spirit must help me. That it was Spirit’s fault and Spirit saying Orbitz must help me, it was Orbitz. They recognized that due to the fact that the requested wheelchair for a disabled person, me, was the reason I missed my flight, lost my car and all other things that went wrong but both refused to take the blame.

I begged and pleaded because I was now stuck in Florida with no hotel, money or way home because I had to spend all my money buying extra ticket and car. I thought for sure they would switch my flight, no problem. Seeing as it was their fault, my whole trip was a mess and I was anxious and my blood pressure was up and it is one of the many things that is a danger for me with my disability. The agent continued to belittle me and talk down to me and refused to give me any type of break from Spirit. I talked to his manager and he said I would only have to pay an extra $33.00 to get home. I was put back on with a rude agent, Glen and pleaded with him saying that my debit card may not hold another charge. And could I hold the reservation for a few minutes so I could call a friend and get a credit card that worked to book the flight. Or, I would be stuck helpless in Florida and he flatly said no! You book right now or you don't fly.

Luckily, my card went through and wound up missing my doctor and paying hotel extra $50.00 for not being checked out on time! Orbitz said they could do nothing except give me credit on the rent a car for $33.00 but it would cost at $25.00 to credit me. So out of the package for hotel/air and car, I only used 1 hotel night and had to pay extra and it was all due to a wheelchair not being out front for me or inside or anywhere insight that I missed my plane and lost my car and missed my doctor. I am legally disabled and was never treated so badly in my life. The worst part is that both Peggy from Orbitz and Glenn from Spirit acknowledged that I was forgotten about and had severe consequences due to negligence but were too busy telling each other that it's the others fault, instead of even taking the time to making sure I was even okay!

After much arguing, they agreed to send my file to their research department, but I would have to wait until 7/31/09 for results. I have called them twice since and get the same run-around. I have requested a full refund, but they denied my request. I even offered to pay the price of the next airfare just to get it over with and so I can return home from my trip - no go! I am now reaching out to any resources not only to get my money back, but also to prevent others from having this issue.

Upon calling the 800 number for Orbitz, I was placed on hold for 45 minutes and then told there was nothing they could do because I had already checked in. They offered to cancel my reservation and find another flight for me, but they could not guarantee anything. When asked how this mistake could have happened anyway, there was no answer given. I asked to speak to a supervisor, but I was told that one would call me back within 24 hours! I never did receive that call and after 3 more attempts to contact Orbitz, (total holding time of 2 hours and 24 minutes), I was told I could write Orbitz at their corporate office and was given the address. They told me there was no additional phone number I could call. It has been 10 days since my scheduled departure date and I have not resolved this issue nor has an agent attempted to call me back.

I called Orbitz and spent 3 plus hours on the phone with them, trying to figure out why I got the text saying my flight was delayed. They showed no record of me receiving any texts because they say they didn't send them out. I proceeded to forward a copy of the text messages from them to them, yet they say they still can not validate the messages. I asked them to put me up in a hotel since I missed my flight due to their error and they refused to do so unless I paid for it, which I was not doing since I paid them to do a job and they did not.

I have spoken to several supervisors over at Orbitz and they tell me the same thing. They cannot validate the messages I received and offered me a $75 voucher for future travel. I am requesting a copy of all messages received by me on that day and the numbers they came from. I do not know what else to do. I spent the night on the floor of the ticketing area and was put on a 7am flight. That is the time I was supposed to be at work and that is the reason I scheduled a flight for the night before. They are saying they got me back to Boston so there is no problem and they fixed it.

The consequences are; spending 7 hours on the floor next to the front door of the airport terminal, spent 4 hours on the telephone with customer service, was late to work as a result of an error on their company’s part and called a liar by orbitz.com.

I argued that Orbitz should have questioned this especially since she was using someone else's credit card but Orbitz said the credit card was valid so they take no responsibility. This woman even got my frequent flyer miles and neither United, Orbitz or Chase Continental will move those miles over to my Continental frequent flyer mile account although I paid the $737.31 in full regardless. It is my hope that I will get the charges moved over to credit card. Then she can keep the darn miles. However, if I am stuck with paying these unauthorized charges then I darn well want those miles. The itinerary that was emailed to me for Ms. Sonya ** lists her as the cardholder.

When I asked Orbitz about this red flag, I was told by a supervisor named Tony (no last name would be given) that they had my full name in their file for the card. They also had my phone number and should have called me. Again, the booking was done online and Orbitz does not do due diligence. If the card is valid, they process the tickets. Where are the monitors? Nowhere. I asked the Orbitz supervisor for the number of their legal department to file a formal complaint and was told that I had to write customer service. I also asked whether Orbitz would rather face a lawsuit instead of moving the charges to the woman's credit card. After a brief moments, this supervisor said, "Sorry, I can't help you."

I see two counts of Federal bank fraud here that no one will help me with. The woman lives in Little Rock, Arkansas and I live in New Orleans. What is additionally scary is that this woman is completing an online doctorate in computer technology and is a liar and a crook. Must we wait until she really puts her computer technology to work and sums many other people for much bigger bucks? A criminal record would be a deterrent on her record to future employers if they do a proper background check. I could report all this to the district attorney here in New Orleans but they have so much else to do revamping their office after Katrina and actually trying to put away the hard core violent offenders. Would the US Attorney's office be interested in such a small case by their standards when they are trying to clean up City Hall and some other various political characters in office? Or would the way to go to sue her for damages and get a judgment?

This woman already had a booking and wanted to extend her stay by three days. She lied to me about using the card. Chase will not credit my account for this extremely expensive booking, and also appears to have been charged excessive fees for not using her original booking which was non-refundable. At the very least, this woman could have kept her original itinerary but she decided she should be treated royally and did not want to make two stops to go to Honolulu. So she re-booked her entire itinerary using my authorization for her credit card. No one will do anything. Even United who was the airline said that Orbitz should have called me to ask for permission to use the card. Help!

When I asked them why they told me that they do not accept prepaid cards (something Orbitz never mentioned), I asked the agent if I can get a refund and was told that I would have to take it up with Orbitz since they do not receive anything until the reservation is active. Needless to say, I was stranded in Vegas. This afternoon, when I contacted Orbitz about the refunding of the car rental, they told me that it was a non-refundable purchase and that the terms and conditions clearly state that you need a "line of credit" to purchase a rental. I was unsure. I glanced over them briefly and did not see anything to concern me. So this time I went over them with a fine-tooth comb, they stated that you need and major credit card. That I have and upon purchasing the package, it was accepted as a major credit card. But Orbitz stated that there is nothing they can do and the rental is non-refundable.

So I and the car rental place, Avis, are out approximately $240. I just want my money back. I purchased a product I never received. Therefore, I should be refunded. Economical damages are $240 of money that I saved for 6 months to be able to go visit friends. I am not a rich woman. I wait tables for a living at Pizza Hut and before that, I was unemployed for over 6 months. So to me, $240 is a lot of money and right now I feel robbed, I feel deflated and used.

I asked to speak to a supervisor and was connected to Marcelo who said to call back ten days before departure and in the meantime I was asked to go to the post office to see if I could track it but Orbitz did not have a tracking number. I did go to the post office and even spoke to my mailman that said he had seen nothing from Obitz. I called Orbitz and was told by Customer Service that if the tickets were lost, I would have to pay a $100 fee and the tickets would be replaced. I asked to speak to Marcelo again and he assured me that I would not have to pay a fee and just call him ten days before departure and if I don't receive the tickets, he would mail a new set.

Ten days before departure, I still have no tickets so Marcelo sent out new tickets which I did not receive. The address and zip code were verified and were correct. I spoke with another supervisor named Robert that said they would overnight the tickets because now it was three days before departure, it was Saturday and my departure was Tuesday night. So tickets would be sent overnight on Monday to arrive on Tuesday.

Robert assured me that if I do not receive the tickets on Tuesday afternoon, the day of departure, just go to US Airways counter and pay the $100 lost ticket fee and they would reissue the tickets and Orbitz would refund me the $100. Robert gave me his fax number to fax him the lost ticket form for a refund. Robert also told me that if there is a difference in price for the ticket, I would not be charged the difference and the airline will honor the $680 fare. I asked Robert, “Are you sure all I have to pay is $100 and Orbitz will refund me?”. Robert said yes.

US Air got a really good laugh out of that one, not only did I have to pay the $100 fee but purchase a whole new ticket that was now over $1000. I did not have the money to pay for a whole new ticket. At 8pm, I called Obitz from my cell in tears and my daughter's flight did not leave till 10:40pm and the ticket counter did not close till 9:45pm. I was on hold with a supervisor named Alexa from Obitz from from 8pm till after 10pm. Needless to say, my daughter did not make the flight. I was on hold driving home from the airport.

When I got home, I hung up and called back and spoke to another supervisor named Lili that let me know that Alexa was trying to book my daughter on another flight and that she was on hold with US Air. Here I am running up my cellphone bill and no one is giving me information. Lili let me know that even though Alexa was wrong in not getting back to me to let me know what was going on, this was an opportunity for Alexa to learn. I stayed very calm and she asked me to wait for Alexa's call and not to speak to another supervisor because Alexa would handle everything from this point on and she would call me back. There was a possibility for a 1pm flight on Wednesday.

When I woke up the next day, I called back and they were still searching for a flight and they found one that cost over $2000 and if I was willing to sign an email that they sent to me stating that they would purchase her ticket on the Orbitz account but but I would repay the difference of the $680 I had already paid, I would be paying over $2000 for a fare. That's when I lost it! They said that's the best they could do or just refund my $680 and I would have to try and book another ticket elsewhere on short notice. I asked to speak to someone above her that could do better.

I spoke with Gio who got me a lower fare but I would still have to sign an email to repay the extra about another $300. I explained to Gio that I have worked retail for over 20 years, I am a manager for a Fendi store. If I or any of my employees make a mistake or something is wrong with our product, we eat the cost so why should I pay for their mistake. I then told Gio this would become a legal matter and it would cost more than them absorbing the cost of the tickets. Gio put me on hold and finally came back that they would absorb the cost but I would still have to sign the email because the $680 would have to be refunded to me and I would send it back to them.

I finally got my daughter on a plane Thursday night after spending Tuesday night and all of Wednesday on my cell with Orbitz and crying a lot. After all of that, they got her name wrong on her ticket, putting her last name as her first and her first as her last name, so the ticket agent said the TSA are sometimes strict about all documents being accurate. Thank goodness they did not notice. My daughter had to miss her flight. My cellphone bill is through the roof.

So when my girlfriend found out about this issue, the customer service representative only offered her the alternatives of flying standby (on flights that Delta was not operating that day) or canceling the trip. Given these options, she opted to cancel the trip. It turns out now that other options were available to us at the time such as asking to be booked on other airlines or asking that the value of our trip be applied to a trip to the same destination on slightly different days. She requested the refund stating that we would just use that money to book another trip. The customer service representative told her that the refunds would be processed "immediately." We then received an e-mail saying that the refund for $868.28 would be processed in "1 to 2 billing cycles." The total value of our vacation was $2,140.36. I called back and asked if we could transfer the value of our trip to another similar vacation the next day and was told that it would not be possible since the refund was in process. I asked for clarification regarding the discrepancy between the refund processing "immediately" and within "1 to 2 billing cycles" and why the amount mentioned in the e-mail was less than the complete value of the trip. I was informed that the refund for the flight portion of the trip (the majority of the cost of booking) would actually take up to 60 days to be returned to me.

A refund that is processed in 60 days is not the same things as a refund that is processed immediately. We called customer service three times in 48 hours, spending a total of about 2 hours on the phone with them. In the end, we were told that Orbitz never told us "immediately" and instead told us "1 to 2 billing cycles", this is untrue. My trip now leaves in less than 60 days. In order to cover the cancelled trip and still travel to Puerto Vallarta on the same or similar dates, I will now have the following costs: The approximately $300 that the cost of the package has increased; the $862.28 which will not be returned to my account in time for booking a new trip; the $2,153.36 that the original package cost. This means that a trip that was going to cost $2,153.36 now costs $3,315.64. I hope that someone from Orbitz can contact me to work this issue out if they check this or other message boards.

My son is in the Marines, stationed in Hawaii. He was in desert training in CA for six weeks and asked me to purchase flights home as he was being deployed early upon his return on 04/18/09. He is being deployed early on 05/15/09 to Afghanistan. They only gave him seven days leave, 04/20/09 to 04/27/09, instead of four weeks. This meant four days of flight time and three days to visit.

On 04/04/09, I purchased his tickets and heard nothing more from Orbitz. On 04/14/09, I logged in and followed the internet instructions with regards to tickets. I left an online request for information, again on 04/17/09 with no response. Finally, I called them on 04/18/09 and was told all he needed was the confirmation email I received and they would issue him tickets at the gate.

My son called me on 04/18/09, the evening of his return to Hawaii. I gave him the information and contact numbers for both Orbitz and Delta. He called me back and said he called Delta and they said they would issue him tickets at the counter. Basically Oribtz and Delta reassured us he would be okay. He showed up on the 04/09/09 at the Delta counter and they said there was nothing they could do but sell him new tickets at 1000+ dollars. He and I both called Orbitz and they said to take the confirmation email to Delta and they would resolve it. When he returned to the Delta counter, they refused to accept it. On a return call to Orbitz, a supervisor said there was nothing further they could do, except purchase new tickets, again at 1000+ dollars.

He instructed me to cancel the tickets and several of his friends would try to gather up enough money for a flight home, but this would reduce his visit to one or two days, all the while worrying about getting home in a 12-hour period after returning from a six-week field training period, nothing could be done. Needless to say, the panic and pure disappointment in his voice was something no father should hear or soldier should experience.

I am working towards resolving this matter by any means possible, but since when do we treat our soldiers like common baggage? We may not get to see him before he leaves, if he is injured or worse killed, what reason could warrant the actions of Orbitz or Delta?

An excerpt from my last message to Orbitz: "Shame on you folks - my son is supposed to be on a flight tomorrow on a 7-day leave with 4 on flights and then off to Afghanistan. I purchased the tickets, emailed twice last week and called this evening trying to make sure he could be taken care of and you can do nothing for him. He was in training for the last 6 weeks with no contact to the outside world and this is his only chance to get home before being shipped off - again - shame on you folks. I will do my best to spread this story to anyone that will listen! I am uncertain what good this letter will do, but I must shout to the world somehow how can you treat our soldiers this way. I have since found him a flight, he lost two days of precious hard-earned leave, but he will be home for three days."

He spent hours on hold, overseas call centers, dropped calls, one pointing the finger to the other. His voice choked with emotions wondering how he could be treated this way after pushing through the flu and injuries sustained in desert training, simple meds but no relief, never complaining. As he said, "Dad, don't worry about me. I am fine. I am doing this for you, Jess, Scotty and the rest of America - I don't want to be anything else but be a Marine." But in my mind, I could see my son, feeling as though a child being punished for something he didn't do.

I have heard nothing from Orbitz or Delta while I filled out every customer form available!

After a complaint, they decided that a $50 voucher to use towards a future Orbitz.com flight would be an appropriate apology. I would not book with Orbitz again, but since I had the $50 voucher, I decided this past December I would use it. Silly me. After 5 phone calls, no call or record reference numbers and many excuses about why the voucher could not be used, I have yet to receive my money back. Orbitz customer service has kept me on hold for over an hour more than once and told me they would call me back and never did. They keep transferring me to supervisors. Yet it seems I never reach anyone who knows what they are doing. It is a very sketchy and frustrating situation.

I left messages with the Sr. VP and Chief Communications Officer, Mr. Eliot Bloom of Travelport (parent company of Orbitz). Also, I left a message with Brian Holt, Director Public Relations. Both calls were not answered. This is highly irresponsible for a company like Orbitz, to treat its customers so poorly. I have nothing but disgust for Orbitz and will never ever use them again.

I wish to write you as my good friend and pastor said I should. I am not asking for anything, and I do not expect a response. I apologize for the detail of this letter, but I wish to be sure I have my facts correct, and that you can validate them yourself. I have homes in Malaysia and Tampa, with offices in London and Detroit, so I circumnavigate the world, 2 sometimes 3 times a year. Over the years, I have held a gold card off and on with the Star Alliance. I currently have a Silver Premier card (**) and have had silver or gold for many years. My wife currently holds a gold card (May **). If I had kept better track of my miles, I'd have a gold this past year too, but as we almost always travel together, it does not matter as we only need one card to access clubs and get early seating. I have a gold card with Skyteam (**) and easily fly over 120,000 total miles a year.

This year, I expected to earn gold with Skyteam and the Star Alliance and silver with One World. But due to what I experienced this week with United, I may not make gold again with the Star Alliance, for if at all possible, I will not fly on United ever again. I share all this only so that you know I am a very frequent flyer and you should be concerned for the very poor service your airline is providing on several fronts. But let me explain. On August 8, I booked a flight on Orbitz website to fly from Detroit, MI to Bishkek, Kyrgyzstan. Orbitz promptly emailed me the electronic ticket, upon which it says, "The ticket type for this reservation is an e-ticket. No ticket will be mailed to you." I've attached the e-ticket as proof. I rarely use a paper ticket when I fly, so I had no reason to suspect anything unusual. However, when I arrived at our home in Tampa on Nov. 24 to celebrate Thanksgiving with my family, I was surprised to find Orbitz had issued me a paper ticket. On Saturday after Thanksgiving, my wife and I flew to Detroit. We stayed with my pastor friend.

Several times a year, we do charity trips for those needing help around the world. As we were flying to Kyrgyzstan on a charity mission, the church prayed for us Sunday morning during the service and we shared for a few minutes about the trip with the congregation. After the 2nd service, we left for the airport. I had some work to do and we wished to get there early and use the lounge to work. So we arrived at the airport nearly a full 4 hours before the flight was to leave. My wife went to the counter while I returned the rental car. When she got to the counter, the agent asked for the paper tickets. We did not have them as we left them in at our home in Tampa. She said she could not check us in without the paper ticket. I arrived just as my wife was leaving the counter. So I asked the supervisor what we could do. Her curt reply was, "There's nothing you can do without the paper ticket." I promptly called Orbitz. The woman on the phone explained that if we don't have the paper ticket, simply ask the UA agent at the counter to give us a Lost Ticket Form and then they should be able to issue us another ticket right on the spot.

Filled with hope, we returned to the supervisor, told her what the Orbitz operator said, and asked if we could fill out a lost ticket form and thus get a new ticket that way. She smiled wickedly and said, "Normally, we could, but now your ticket isn't really lost, is it? You left it at your home in Tampa. So if I let you fill one out, I'd be lying, wouldn't I?" That was clearly the end of any discussion with her. Never did I raise my voice, swear or act in any way inappropriately. We called Orbitz again, again explaining all that I've shared, and again the woman told us, even if a ticket is left at home and there's no time to claim it before the flight, the procedure is to fill out a Lost Ticket Form. She assured me the UA agent would have our full itinerary on her computer and it was a simple procedure.

By now, there was a short line, so I got in the Gold Elite line which had the normal sign board, but had no people. I was told by an agent that I could not be in that line. When I showed my wife's gold card, she said, "We are using one line right now." So I got in line behind the others and patiently waited my turn, anxious that the clock was running. I returned to the counter to face the supervisor again. I explained again what I was told by the Orbitz operator. She asked, "Where are you flying?" My wife had told her, but clearly, she may have forgotten, so I said Bishkek, Kyrgyzstan. She replied, "Sir, I do not have your full itinerary. As you are traveling overseas, there are potions of your trip not on my computer." I asked, "Where does your computer say I am going?" "A place called FRU," she answered. I replied, with some optimism, "FRU is the code for Bishkek. So you have the full itinerary. Can you issue the full ticket?" She said, "Sorry, I cannot do that. In fact, it only shows you have assigned seats on some of the flights, not all."

As a very frequent flyer, I knew seat selection meant nothing, so I ignored that comment but realized then, she was intent on not helping me. Why not? I asked nicely as I could. She answered, "You paid Orbitz for the ticket. Orbitz has the money. The only way United can get the money from Orbitz is to have the paper ticket to validate you flew with United. You need to talk to Orbitz." So I answered, "Isn't there anything you can do to help us?" Her reply was, "Well, as you have seats confirmed, I could sell you a new ticket." I quickly asked, "How much is that?" Her answer totally deflated me. She smiled and said, "It would be $4,000 (some odd dollars I did get the exact number) each." She smiled and very politely but sarcastically asked, "Would you like to buy 2 tickets?" As our combined tickets were less than $4,000 and as the charitable organization was paying for the tickets, I said, "No thank you. So does that mean I just lose the $3,574 I spent on the ticket?" "The ticket is non-refundable, sir," she said. At that, I went back to where my wife was sitting and called Orbitz for a third time.

This third woman told me exactly what the previous two Orbitz women told me, and we got cut off before we could continue. At this point, the crowd was gone and the supervisor was no longer at the counter. So I approached the other two UA agents who were there separately asking them if they could help us. They both curtly replied and one in a hushed voice, "You talked with the supervisor already, so there's nothing I can do." It was very clear from both of their responses that they feared the supervisor and did not wish to upset her. We waited around until the flight left hoping a totally new agent would arrive. No one else came. And not wishing to offend the other staff, we caught a shuttle and rented a car and drove back to our pastor friend's home. As the pastor had driven his son to university, we had to wait over 2 hours for him to return home. Exhausted and very upset, sick to my stomach at the way we were treated, concerned that the gifts and food we were taking would not be delivered, and that we'd lost over $3500, we went to bed.

The next morning, I called Orbitz to rebook another ticket. They informed me that I'd have to do that through United as United controlled the ticket and that Orbitz had already paid UA for the flights. I told the person this was wrong, that the UA supervisor had assured me that was not true so I asked for the Orbitz supervisor. The Orbitz supervisor assured me that the UA supervisor was the one who was lying. She could, and did, rebook a flight for us to Bishkek, but at our insistence on KLM not UA. I spent literally half the day changing the flights I had for paid for changing travel arrangements for the week after I was to originally return from Bishkek which was Dec. 7. So now, I can fly to Bishkek in 2 weeks time via KLM and Turkish Air. I cannot go this next week as I have to be in Dallas next week for a board meeting. I am on the board of directors for 3 charities and a good friend is getting married in Phoenix on Dec. 13. Of course, with each ticket change, there was the added $50 to $150 fee, over $600 wasted.

All this tension caused me to be very upset and I checked ourselves into a hotel to rest. For one day, I did nothing but worry all day. Today, I knew I needed to do something so I called UA. The first operator could not find me in the system and I said goodbye adding even more stress. I tried another number on the gold card. That resulted in spending nearly 2 hours talking to various UA operators on the phone. Many had Indian accents, but their English was fairly good. The first 4 I talked with basically answered my questions, but were of little help solving my problem about getting any money back. None knew if I'd get a refund on the ticket or how to apply for a refund. Though I did not feel that way at the time, fortunately I got cut off from this string of unhelpfuls for in redialing, I was led to speak with Sorab, a young man (apparently Indian) who did have answers.

Sorab assured me that United not Orbitz was responsible for refunding our tickets and that UA had been paid for the ticket. (So the UA supervisor who would not lie in filling out the Lost Ticket Form, but did lie to me so she would not have to do extra work!) Sorab said it is a non-refundable ticket, but assured me that this does not mean I simply lost the money. It means UA will not refund the money. He said I could purchase tickets on UA using the money which would be stored in an account for me to draw on. He also emailed me the Lost Ticket Refund Application, which I now have. I am not sure how that will work, but when I check out of the hotel Sunday, I'll print up the form and fax it to UA. I gave respect and in return, I have been disrespected. I told the truth and in return, I was lied to. I asked for help, and got nothing in return. Once this refund money is used up, you can be assured that unless there is no other option, that my family and employees will never fly UA again.

So then just yesterday, I thought I would call and use my credit for travel in December; the credit said that new travel must be booked by April 2, ‘09, exactly those words. So I thought it being February, that I would book and be okay. Oh no, it can't be that easy. When I got issued this credit, Giovani told me I could use this for anywhere United flies but has to be booked not used by April 2, ‘09. I don't know what to do with these people; I am going to be out $1,300 because I can't travel by April 2. What the heck am I going to do now? Do not ever book with this company.

I got the flight booked and even picked seats for the flight and was assured an itinerary would be sent out at once so I could make arrangements with other parties I need to contact in San Francisco. Upon checking my email the next day, I noticed the itinerary was still not there. So I called again and was assured the flight was booked, and that the itinerary would be sent out as soon as your customer service rep hung up on their end of the phone. Well, I went about my business trusting that your service reps would be true to their word; however, I later checked once more, and it was still not there so I called again and was assured that by Sunday morning, it would be in my email. Sunday arrived and still there was no email from Orbitz.

Sunday the 15th is the day I was supposed to contact several people in the San Francisco area in order to make arrangements for specialized equipment related to my visit to the area. I called a total of four times on the evening of the 15th with the following results: Call #1 - I was told that there was a ticket but that the ticket had not been fully booked. How is that possible? I also had a very difficult time understanding the very heavy accent on the other end of the line as well as problems with the phone lines cutting in and out. As I was trying to sort out the problem I was hung up on.

Call #2 - I was referred to three different people, none of whom I could understand well, who informed me that there was a ticket booked, but that it takes up to 48 hours for me to get an itinerary. I explained that I had been waiting for 48 hours. Then your representatives tried to tell me that my email account was not working, the very same email account that I had just been reading recently and received emails on. I assured her that my email was working, but also when I commented to my wife that I was no longer going to do business with your company in the future, I was then abruptly hung up on by her.

Call #3 - I was told by another customer service rep that I could barely understand or hear due to bad phone lines, that now there was no ticket on my record at all and that there was no record of me booking a flight. I asked to speak to a supervisor, whereupon I waited on hold for ten minutes and was hung up on before being able to speak to one.

Call #4 - My wife actually made this call as by this time; I was in no mood to deal with the substandard customer service and mistreatment I had received thus far. She called the number provided on your website, asked for a customer service supervisor and had been held on hold for over an hour with no one even coming on to the phone lines to tell her that she will be taken care of sometime in the near future. When someone finally came on the phone my wife was informed by "Corrine" that the itinerary was posted on a third party site not even affiliated with Orbitz, which I had not been informed of, by either your company's website or your customer service representatives which I had tried to deal with previously.

There had been no attempt to solve the small problem I had originally by your regular customer service representatives, which just wanted a copy of my flight itinerary. And the fact that my Itinerary was posted to a third party website without my knowledge or permission is inexcusable. I am beyond incensed at my treatment by your company, your lack of accountability for your poor customer service and to be sure that this is not something that happens to others, I will be posting copies of this message to you, the CEO of Orbitz, to the local and National Better Business Bureaus, as well as all of the many sites now available on the internet which detail your company's long history of substandard customer care and lack of business ethics.

Should you care to respond to my complaints you may do so. Rest assured however, that whatever you send will be forwarded to all my friends, acquaintances, business relationships and again to the many websites which have detailed your company's history of bad business practices toward your customers.

On August 25th, 2008, I purchased an itinerary through your website from Seattle to Montevideo, Uruguay departing on December 24th 2008. The original itinerary included stops in Los Angeles (LAX), Panama City (PTY) and final destination Montevideo. The return was Montevideo, Miami, Denver, and Seattle. (At the end of this letter I have attached all itineraries for your reference). On October 23rd, I received an email notifying me that there had been a change in my itinerary that read the following: "The airline has notified us of a change to your itinerary. If the updated itinerary below is acceptable, no further action is necessary."

At this time, the itinerary change was very minor and as the email indicated, I took no further action. On December 3rd, 2008, I received a second email notifying me that there had been a change in my itinerary. Once again the email read: "The airline has notified us of a change to your itinerary. If the updated itinerary below is acceptable, no further action is necessary."

This time the flight itinerary had significantly changed, not only was an extra leg added (I now had to do SEA->SFO->LAX) but an extra 5 hours of travel had been added as well. I understand that this change was the airline's and not Orbitz' fault. The email said no further action was necessary but I wanted to know if I could somehow move around the flights so lessen the travel time.

My first contact with Orbitz TLC was on December 9th, 2008 where I was on hold for no less than 45 minutes until I was able to talk to the international travel agent. After explaining the situation, she said that there was nothing Orbitz could really do because the original flight I was booked on was canceled so I assumed I just had bad luck. At this time, she informed me that she noticed that I have paper tickets and that these would have to be exchanged due to the change in flights. She informed me to go to the United Ticketing office to exchange them since Orbitz could no longer do anything about them because I was traveling in less than 14 days from the date (It was 13 days at the time).

I asked the representative multiple times if I could overnight mail the tickets to Orbitz to get the exchange done. She said no, that it was too late; I had to deal directly with the airline. I drove to my nearest United Airlines office (45 minutes away) to get the tickets exchanged. At the United office, I was informed that they could not exchange the tickets because COPA Airlines owned the tickets and that I would have to go to their offices. The next day, I called COPA Airlines and they informed me that to exchange the tickets, I would have to present them in person.

When I asked where their nearest office was, they said Los Angeles (I am located in Seattle; the tickets I bought would take me to Los Angeles but I could not board the plane with them). At this time, I called Orbitz back and they told me that I have to deal with the airlines directly since the ticket is a paper ticket and "out of our control" (after 15 years of using Travel Agents, I have never heard this before). I called United Airlines back and they told me that COPA owned the ticket and they cannot reissue the ticket unless Orbitz requested a code from COPA Airlines to do so.

At this point, days on hold with Orbitz and multiple airlines have gone by with me calling every day to see how I can solve this issue. On December 19th, 2008 (5 days before travel), I was in a desperate situation with invalid paper tickets in my hand and called Orbitz TLC once again and asked to talk to a supervisor. After once again an hour of being on hold, I finally was transferred to Lorie (Employee ref: **). After explaining my situation, she indicated that I should have sent the paper tickets back to Orbitz. I explained that I had tried to do so but the previous agent said it was not possible. She indicated that now it was definitely too late to send the tickets back, that my best option was to go to the United counter on the 24th the day of my flight and hope (her actual words) that they would honor the ticket.

As you can imagine, at this point in time, I am desperate. I have an ill family member that I must get to. I purchased a ticket for it 4 months in advance (a guaranteed ticket, not a raffle ticket were hope should be involved) and she is telling me that I might or might not be able to get on this flight. At this time, I have my partner calling United to see what they can possibly do. They told me that this happens all the time when dealing with Orbitz and that it's sad that the customers get stuck in this limbo. He told us that the only thing that can be done is that I can repurchase the ticket so that they can honor the reservation and then either submit to Orbitz for reimbursement or take Orbitz to small claims court.

The next morning (December 20th 2008), I sent the tickets to the Minnesota Office and called Orbitz TLC once again. My call was initiated at 10:03 am PST. As soon as somebody picked up, I requested a supervisor. At 10:45 am PST, the supervisor Libby (Employee ref: **) picked up the phone and verified that I had sent back the tickets when I provided her with the tracking numbers.

At this time, she informed me that if I wanted the tickets I would have to incur a charge of $47. I explained that I thought this charge was unfair given that I already paid for shipping twice for these tickets already (from Orbitz to Orbitz). She repeated that if I wanted the tickets, I would have to pay this fee. In the end, I paid this fee since I had no other option. She said she could refund the Orbitz fee charged to me. I explained that this was still less than what I was paying in shipping costs alone for an Orbitz mess up (I could have saved this money if I had sent the tickets back when I asked to the first time).

My complaints with Orbitz are the following: Today, January 30th, my credit card still has not received any credit of any sort as Libby promised. I spent over 8 hrs on the phone trying to get this issue resolved. If I had not called Orbitz TLC to inquire about a possible flight change, I would have never found out that my tickets were invalid and I would probably have had to pay out of pocket for the entirety of the ticket, again. Supervisor Lorie ** actually told me that I could hope they accepted my ticket; I found this statement ridiculous. At no point did Orbitz try to help me solve my problem. I had to beg, get angry and insist for hours before anybody offered to help me solve this issue.

I hope your company never puts anybody else through this nightmare.

This error on Orbitz's part cost me $570 against tickets that cost $745! Now, I fully accept responsibility for not printing out the data screen. But I'm not a psychic and didn't think the dates would change once I hit the send button! I've been buying online airline tickets for over 10 years now and have never had this problem. Now, I could see if the date was June 6, or even stretch it to January 6 - that could have been an oversight on my end - but there is no way I could read January 28 and mistake that for July 6! I've requested they review this matter to see how this could have happened on their end; and they're checking into it, but I have little faith they'll find anything 'wrong' on their end. I'm out of pocket for the $570 in fees Orbitz charged, plus I had to purchase new tickets (no thank you, I refuse to use Orbitz anymore - I purchased them directly with the airline).

All this happened because Orbitz was not able to fully disclose where the charges will be billed from and using what currency, especially when the Orbitz receipt included all charges on a single bill in USD and no mentioning anywhere of the airfare billed by airline directly. Horrible experience talking to their customers to get the actual receipts representing the foreign charge. Their customer service reps are immune to customers' needs and mechanically dealt with these situations with no help at all.

We made our own reservations for lodging elsewhere (at a much better price, I might add). We took the trip, but when we came to the airport in La Paz at the time for our departure to return home, we discovered that the airline we were scheduled to fly on was defunct. Fortunately, we were able to buy tickets on another carrier and, by the skin of our teeth, made the connecting flight in Guadalajara.

Now, I have been over an hour on the phone with Orbitz trying to arrange for a refund. Their first answer was that according to their information, the airline was still flying. I explained as gently as I could that I had been standing at their counter in La Paz four days ago, looking at cobwebs. They suggested that I call them back sometime next week when they would be able to call Mexico and find out what the deal is with this airline. I nearly had apoplexy, and finally got through to a call center supervisor in Manila (presumably in the Philippines, though the connection sounded like he was on the moon), who agreed to look into this and call me back. We will see. I would never use Orbitz again even if they promised to save me 50%.

I called Orbitz immediately, lucky I had thought to write down their phone number, and they said that since they couldn't obtain any confirmation from the hotel, they couldn't do anything for me. Also, since I was calling (technically) the day after my reservation that they couldn't do anything about it. I explained the situation (that foul weather had slowed our journey and that I had requested late check-in with my reservation) and told the woman that I was standing right at the hotel and the sign said they weren't open at all on Mondays or Tuesdays. After being on hold for a good 30 minutes, the woman finally came back and agreed to refund my money. I said that was fine, but that I still needed a place to stay. She said she could transfer me to the reservations line, and I complained that I had used a coupon to make my reservation and asked her to please find me a room.

After she processed the reservation, I finally asked to speak with a supervisor. The supervisor said she could not help me with the reservation. I asked her for a discount code so I could find a comparable rate to the room I had booked, and she said she couldn't help me with that either, but that she could give me a credit good for my next reservation with Orbitz. I said to her, "Why in the world would I use your company again after this fiasco?" but I didn't get any results. We ended up finding a room using a Canadian website, and I will never use Orbitz again. Ever.

I contacted Orbitz several times after the fact prior to re-booking to see what the cost would be; and was informed that it would a 30.00 fee per ticket from Orbitz plus whatever AirFrances change fee was. On Feb 7 of 2008, I phoned Orbitz ready to rebook my tickets and pay the change fee and was given a lot of different stories and a lot of hold time. At this time, I was very pleased with Orbitz and moved forward with my travel plans. We added our son to our flights on Airfrance - purchasing the tickets directly with Airfrance. We booked our three bedroom apartment in Paris. We have another person who purchased tickets to join us as well.

Since the original email I have received emails from Airfrance with schedule changes. The last schedule change came on 10-15-2008 from Airfrance - also at the bottom of this email. The schedule change prompted me to phone Airfrance and see if we would be able to get off the plane in Paris without going onto London, as our plans were to spend 10 nights in Paris. Due to the original booking that Orbitz provided me with, I purchased British Airways flights from LHR to Paris for travel on December 23, 2008.

I phoned Airfrance and they told me I would need to contact Orbitz as Orbitz would only be able to change the record. I phoned last week and was told that the change had been made (dropping my change from Paris to London). I asked for an email to be sent to me and was told no problem. I never received that email. I called back yesterday, November 11, 2008 and spoke with Ricky, agent, who went on to inform me that I had no tickets - never did? That he would work on Orbitz getting me new tickets but the tickets I held were never "valid".

He phoned me back as promised and told me that his supervisor Jen (who he was unable to give me an ID number), would be phoning me back. That they needed authorization from corporate to get my tickets. I called back again this morning and spoke with Lauren - id MSL who was also unable to help me - indicating that she too would call me back after I spent almost 45 minutes on hold.

I had not heard back from Jen or any other Orbitz representative. So I emailed Stephen ** Director Customer Relations, who to his credit emailed me back within the hour. He has said he will be contacting me within 24 hours and will do everything we can to resolve this matter for me. I am hoping that is what happens, having said that - based on my experience thus far with Orbitz on this matter I have little confidence.

I have an apartment in Paris which I have spent 3,150 Euros. I have two other tickets that were costly and purchased to join us in Paris for our Christmas vacation - and apparently I have no tickets? It is November 12 - It is 45 days from date of travel. My desire is simply to have our flights - which on son is on a separate booking.

I checked my email when I came home and Orbitz TLC had sent me an email on the morning of my last flight stating there were no changes in my flight. I called Orbitz to find out why it was cancelled. I explained the situation to a rep and she connected me to Mia, a United rep and made it a conference call (3 of us). Mia gave me credit for the flight up until 6/09 through United not Orbitz but, I would have to pay a fee (?) of $150. I felt I hit a very big brick wall and this was the best I was going to get and accepted the offer. I know I should have asked more questions about this credit offer but, I didn't.

This morning I emailed Orbitz Customer Support about the cancellation and why I wasn't notified by Orbitz's TLC. Roselyn the Orbitz TLC Team rep wrote that United cancelled the flight. Orbitz does not make cancellations and it was the airline. So they're both pointing at each other. If that was the case then Orbitz still should have notified me according to their own policy.

The next day, I called Orbitz back and told them I don't feel that I should pay for the first night either since I requested a non-smoking room when the hotel doesn't even offer non-smoking rooms. They told me that special requests are just that, requests and not guarantees. I told them that the request shouldn't have been offered at all since non-smoking was never available at this hotel in the first place. They said it didn't matter.

On July 18th, I sent them an e-mail of my complaint. I got an automated response saying that this would be reviewed and they would contact us. They never have. About two weeks later, I called them and they said they were processing the refund for the last three nights, but not for the first night. I complained about their lack of response and told them they really should not represent that hotel.

When I got my September credit card statement, I called Orbitz again on September 29th. I talked to an agent then and he told me that whoever handled the credit for the last three nights forgot to process it. He then put me on hold and I stayed on hold for about 30 minutes when I was disconnected. I called back and was told by the new agent that there is no credit, because when I requested a credit for the first night as well, they put the whole thing on hold pending review. She repeatedly told me there was nothing she could do. I asked for a supervisor and she told me there isn't one and I only needed to talk to her. Only after raising my voice and repeatedly asking for a supervisor did she finally relent and give me one.

She gave me a supervisor who called the hotel. At that time they said the hotel told them I never checked out. I told them I talked to manager of the hotel personally on July 16th and she told me the credit for the last three nights was okay, but if I wanted my money back for the first night, I had to deal with Orbitz. I told the Orbitz agent this and she called the hotel back. They said that the manager no longer worked there and that I never returned my key that night. Which is untrue. Now I'm getting upset. I ask for another manager at Orbitz, who calls the hotel back for a third time and she said the hotel told her that they would have gave me a red slip, which they didn't, for proof that I checked out. I asked her if she had ever heard of such a thing and told her I have proof that I stayed somewhere else. She said there was nothing she could do. She offered me a $50 travel voucher, which really upset me and she hung up on me.

The internet, did not contain full details and i was told to contact customer support. The conversation was horrible. i started having to yell because he said he cant hear me. Then, i said i want to talk to your boss. i was on hold for around 10 minutes. then ryan came back on the phone and said, i will now transfer you to my supervisor. and then hung up on me. i spent 1 hour and 4 minutes and still dont have the answers!

i feel like an idiot. I already bought a package for over 3000.00 from them.

Spent the next night with a couple who over heard our conversation and let us stay with them and thier two kids in a one bedroom one bath, 6 people, enough said. Had to pay them $150 for half their room, spent $179 for a car rental and $100 in gas inaddition to this nightmare.

Orbitz was kind of enough to offer me $25 dollars off my next stay with them, so I asked to speak with ther supervisor who raised it to $50 dollars. I have ask to speak with CEO, numerous times to no aval. Some public relations people have contacted me by email to offer me $70 on my next stay with them. They put my life at risk and put me out over $1000 bucks total, and do not feel its there cocern.

Wasted $179 on a car rental for nothing. Spent another $150 for sharing a room. Spent over $100 in gas for this waste of time. Hotel Room was 237.43 which has yet to be refunded. I took off Friday to go on vacation, lost wages $200, spent all day on phone with orbitz Monday the 14th more lost wages. They put my wife and I s in grave danger in that part of memphis, we couldn't drive anywhere because of rental car milage restrictions. I'd like to sue these peole for all its worth.

Isn't giving out a credit card # to another company for goods and services not authorized illegal?

THIS HAS BEEN OVER TWO MONTHS AND NO REFUND YET. I am flying out in less than a week and the last timee I called orbitz they told me that their had been a glich in the refund and it would be another ten to seven days well needless to say that time has passed and still no refund has hit my account. I would not recommend this company

Economic, I'm out $953.98 for the flight not taken that was wrong and couldn't be fixed. Frustration wise, I'm over the top. They NEVER call back, period. I still do not have resolution. They want me to keep my credit with United and take a flight, probabaly preferably out of country.

I checked the price on another website, where the language was clearer, and confirmed that the price I paid was listed as a pvt room as well. My bed also had bedbugs in it. The hotel refused to follow their online refund policy when i canceled the remainder of my reservation.

At present I am out the 211 dollars i spent making the hotel reservation.

If she had booked it herself, she would expect to have to deal with flight problems herself, but since Orbitz was used for all the flights, she expected some sort of help since she was stranded in Amsterdam. They did not even suggest that they could find her new flights (to purchase) until she talked to the 3rd person, and they all told her there was nothing they could do with Lufthansa. However, when she went to the airport the next day (after purchasing almost $600 worth of tickets through CheapTickets...which is also owned by Orbitz!),

Lufthansa actually got her back on the flights for $50. That sure seems like Orbitz did not even try, doesn't it? They really screwed up in many ways, and she wrote a detailed letter with names, times, etc. and sent it off to Orbitz Customer Service (and a couple others at Corporate Headquarters) several weeks ago. Of course, she has heard absolutely nothing from them. I have advised her to file a complaint with the Chicago Better Business Bureau also.

Orbitz does not even both to respond to their complaints, apparently. Nobody in our family will EVER book through Orbitz again, and my daughter (who is a marketing and event manager for the U of MN) certainly will not book plane tickets through them for staff at her workplace.

The payment was credited back to my credit card account, byt 60 days later, Capitol one rebilled me for the amount saying they could not resolve the dispute. They have advised me to call the airline. ( I respond with the fact that it is bankrupt and there is no one there and they continue to tell me to call the airline- they really are stupid people).

Orbitz is of no help and takes no responsibility. I have done everything they have told me and to date I still do not have a refund. Has anyone else been successful?

I have since contacted Orbitz and they said that the offer was not good for the week I was in Vegas. Why was the offer posted when I booked my vacation if it was not available? I could have stayed at numerous hotels for that price and booking a month in advance of departure. I have no way of finding out what was posted online on that date and they know that. It would not have been a deal breaker to go with Orbitz or not but I feel they need ot honor what they advertise. Poor customer service. Will never trust them again.

I explained I had researched the Hotel and room I wanted during my stay. The hotel was booked for the Casa Marina with a confirmation B6W8WW.He stated no problems with the services I booked and to call back 1-2 weeks prior to the date of the trip to confirm. The flight and car were confirmed as well. I contated the agency on 6/30/08 and spoke with customer service. I explained I wanted to check the status of my plans. No problems with the flight or car but potential problem with the room. I explained the room was not the oceanview suite I had booked.

After numerous minutes attempting to solve the issue I was told to cancel the trip. I asked for her supervisor and Ms. Jane informed me she would re-look at the online info and re-call me in 24 hours. I placed a call to the hotel to ask if the oceanview room was still avail. and discussed the ongoing problem. I was informed they did not have the confirmation number which Orbitz had given but later was able to locate. I was informed to contact the company back since the problem was not at the hotel level but with Orbitz.I returned the call and spoke with another supervisor name Claudia. I explained I knew the excatly price of my trip 1626.75 because I had price checked everything prior with my boyfriend which included the oceanview suite not a regular room price.

After several minutes (over 45 minutes on hold) she explained she was speaking with the Casa Marina Hotel staff, the phone went dead.I attempted to call back with the phone number which appeared on my cell phone but was unable to locate her again nor did she return the call. I returned the call back to the main number and reached a Kentucky rep. which stated she was able to assist because of computer related issues. I waited another 30 minutes and returned the call and reached a supervisor named Elliott. I explained the situation once again from the very beginning,the problem with the room and now very uncomfortable with the company wondering if the other arrangement were made correctly.

I was placed on hold for almost 3 half hours while he kept stating he was attempting to contact the hotel. I contacted the hotel with my cell phone while on hold with my house phone and was able to reach Jennifer/ Supervisor at the Casa Marina. She explained she was not showing from the use of their computers the company was attempting to contact or resolve the ongoing issue. When Elliott arrived back on the phone with the same excuse, I explained I had the hotel on my cell phone and she was giving me suggestion for him on resolving the issue at hand. Jennifer told me to tell Elliott to return the call back to the hotel and ask for a supervisor (just as I did) to resolve the concern. Elliott returned back asking if I had any additional paperwork stating I booked the oceanview room in the first place. I explained I have the email sent by Orbitz but it did not state the room or any info about the room and that was the initial reason I had placed the call on 6/16/08 to make certain no problem would take place.

I agan explained their email did not have any info about the room yet was told I had done everything correctly and would be getting what I wanted. I asked to speak with his supervisor since the wait time was no close to 4 hours of not having the room issue resolved. Erin was placed on the line and addressed herself as Elliott's supervisor. I once again explained the situation. She explained she would need to place the tech. dept. review the info and she would return the call. BUT, if I wanted to make certain I received the oceanview room I would need to pay additional fee of 207.60 then she would issue a 25.00 refund. She also explained the review of the system would take 3-5 days not 24 hours which I was informed previously. The additional amount was charged to my credit card. I explained the importance of this trip and did not feel I was being treated fairly.

I received a return call from Erin stating the error was not their site (of course as I expected)and that I sent an email to (address of my boyfriend) stating "I hope that I did this right". I attempted to explain I was not relating to using their site because my boyfriend was alreay assisting me with the plans but I was sending an attachment of my plans and hoping I sent it right. She explained I made changes while using the site (yes- to correct the intial problem with the States PA vs AL but rep. made those changes not me) not with a room choice. I was offered a coupon to use the service again but explained the service that I was receiving I did not feel that my arrangements would be handled correctly. I was given a new confirmation number of 112164803 to be used for the new room.

Stressed about traveling aloe for the first time, wondering if my arrangement would finally be done correctly or what else could Orbitz do to make my first trip alone worse, I cancelled the trip and beun my search with another agency. I lost 900.00 on the trip because of the services not used (flight cancelled then Orbitz fees). I must now pay for the amount billed to my credit card even though I did not use the services nor take the trip. Expensive lesson but I wonder if they have done this before.I am now forced to not take my trip and begin to save again (another 3 yrs.) which is going to be difficult with the added debt of the credit amount billed. I now back to saving for several months/years to be able to take a "pending divorce/spousal abuse" trip to help relax and heal on the beach.

I did not want to see the trees but only the beach, pitty but the last 3 years needed the beach calmness. This is the reason the trip and the room was so importance- to help easy the stress of the divorce (still pending) and get over the abuse suffered. I had hopes of finally doing the trip alone but was just to fearful I would be left in Key West with no hotel to stay then no return flight home. I had just asked help help making the correction to the room when I realized the error. I don't believe the error was my fault because the amounts I obtained and my boyfriend were the same (prices quoted on seperate dates with the room always were the same)

I checked out early leaving on the morning of the 21st of July. I was not aware of the fact that Orbitz has a cancellation policy that does not refund you for when you check out early. I was not informed of this fact when I was on the phone with them. I contacted them the 22nd when the entire $166.42 was still on my checking account online banking statement. I was put on hold for a very long time, and no one returned to speak to me.

I got online and contacted their customer service e-mail. I was informed of the fact that I would not be refunded any of my money. I emailed again stating that I do not owe them that much even if I do owe them for a two night stay. I then received an email stating that they had record that I called their customer service department and hung up while they attempted to contact the hotel. They stated this as though the hotel had not yet answered the phone. I called the hotel directly and was answered upon one ring. I called the hotel again today and was answered almost immediately. They refuse to give me an itemized account statement.

I now have paid for the full two nights stay plus $43.46 for an unknown charge. I was put over my account balance on my checking account, causing three transactions to bounce thus charging me $30 a pop. SO now I am out, $90.00 in overdraft fees, $43.46 unknown charge, and the $58.00 for the extra night I did not need plus the tax.

I had purchased these tickets thru Orbitz to take my daughter on vacation as she had started medical school. I am not a wealthy woman and saved and planned for this trip for some time. So I was extremely disappointed when the tickets were lost in the mail and Orbitz gave me erroneous information. I was told to just get to the airport several hours before the flight and assured that we would be able to take the flight.

When we arrived we were told by the agent that we had to purchase new tickets, of course now the cost was twice what I had paid. I did not have that money so we were unable to go. I subsequently lost the deposit for our hotel. BIG DISAPPOINTMENT We went back home and I have been waiting for a refund of the ticket price.

Well, I called because it has been almost 5 months and no refund. Imagine my surprise when I was told by Nancy that I would NOT be receiving a refund. She told me that there was some policy and a lot of other stuff that did not make sense. I asked to speak to a manager or supervisor and was told that there was no such person.

I am a very patient person and have worked in customer service for over 18 years. I have never been so mistreated. I am left feeling that US airway as well as Orbitz do not understand what the words customer service actually mean. At the least I would like what I was told was forthcoming a full refund of the ticket price. I hope you can assist me with this matter.

Lost ticke purchase price as well as hotel reservation price. This happened in December 2007. I have not received anything from them, no letter nothing. Can you please help me?

It then took 60 minutes on my cell phone in a heated argument with one operator and one manager at Orbitz to get a refund for the last two unused nights. Of course the hotel itself never had a problem with the early checkout.

When I reserved my room I was then offered a $20 coupon off of my next hotel reservation. I went to the site that gives me the e-coupon, it was somewhat ambiguous as to how I actually get the coupon and apply it. I then learned that when I click to receive this coupon my VISA card number is given to a place called Reservation Rewards. RR is now charging my VISA about $15 per month for a membership that I never agreed to. My card continues to be charged until I go to the RR website and cancel. I cant believe that I actually fell for this trick on two occasions. Well actually, it took two occurrences before I realized that it was Orbitz who was the source of this bogus charge.

Refusal to honor their low price guarantee: $30 for two nights. 3 unauthorized charges to my VISA $45 for three months. Overrun on my cell phone minutes $20

Immediately called, was told all they could do was credit my Amex. Now I have a 5,000 charge that I have to wait 60 days to receive. Meawhile, still want to book vacation. Orbitz supervisor (that I requested at this point) credited our Amex, but couldn't find any comparable flights. Spent an hour on the phone. come to find out, she didn't understand that we were looking for two one-way flights. I had to look it up myself on Orbitz and walk her through it. She finally found it.

Then in an attempt to charge Amex again, it was rejected (didn't realize that they thought based on the original booking and cancelation that it was fraudulent activity and blocked account). she implied we had bad credit, and maybe we could borrow money from a relative! We finally booked the flight...started at 7pm, finished around 10pm. still not confident that the flight is accurate or finished....and out $10,000 for a $5,000 flight for at least 60 days (which overlaps with our vacation, so little to spend now). I WILL NEVER USE ORBITZ AGAIN.

Distress of what should have been a happy time, as we saved for a long, long time for this trip. Now out $5,000 that we would have used for this trip. Total worries that our trip is not accurately booked and when we go to travel it will be screwed up. Just went to Aer Lingus site tonight to select our seats and they don't recognize the email address that I used to book this flight...it is the exact address that Orbitz used to contact me, so not sure what they've done now! way to stressful.

emotional stress

When we checked out 6/25/08 we were told Orbitz hadn't sent anything thru. Today, 6/26 I called Orbitz and spoke with 'Jenny' who said the info was sent. She got motel mngr on line and he said, "it was sent" I asked why we were told it hadn't been sent. He said "sometimes it doesn't arrive by the date" I booked these rooms well ahead of time. Orbitz charged me $40 for a service they didn't perform; until I called their attn. to it and then I'm sure it was sent. This is unacceptable and I have thousands of viewers on my web sites which will be reading about my experience with orbitz when I didn't even request Orbitz to begin with.

I LIVE ON SOC.SEC. I try to have one trip a year with my sister. I can sleep worrying about it. I don't handle stress well. I can't count the days that I have put letters together to sent to Citicards and Obitz.com.I has filed disputes and fraud; getting nowhere. Thank you for your attention.

I booked a vacation through Orbitz for the week of March 30th to April 2nd; it was a flight and hotel accommodation for 4 days and 3 nights at Bahia Principe in the Dominican Republic. After my booking I received multiple emails stating, Prepare For your Trip. I looked under mytrips to see the status of my hotel accommodations and saw everything was in good order. I later found out that I received an email from your company in false pretense.

After my flight to Punta Cana I arrived at my hotel at 12:00 pm and tried to check in, however, Orbitz never made the reservations to the hotel. Two thousand miles away I was stranded with no place to stay. I was without accommodations. I discussed this with the hotel manager and he said that Orbitz never booked the hotel reservation and the best they could do is give us one night for $150 a night. I discussed my dissatisfaction with the manager and he told me to contact Orbitz.

I called on my vacation to try to sort out the problem that was caused not due to me, but by Orbitz. I called customer service and I was on hold for the next 5 hours of my vacation on hold, in a hotel lobby because of a mistake on Orbitz' behalf. I do not typically complain about anything in life I realize mistakes do happen, however, when I was told by a customer service representative that the best they could do is schedule me for only TWO nights instead of THREE I was furious. I told the representative that it was their mistake and they should do their part in fixing it. Once again I was put on hold.

Finally around 4:00 pm I was told that I could get a room but still for only two nights. By that time I so distraught that I just accepted the mini victory and accepted it by the time the representative got back to me it was almost 5:00 PM. Hardly a relaxing time in paradise.

The following day I once again took time out of my vacation to contact Orbitz in hopes of getting a room for my third and final night. So at 12:00 instead of sitting at the beach I was sitting in a hotel lobby on HOLD seeing what was going to happen. At 2:00 I received information from a representative stating that I was accommodated for the third night in the same hotel.

Your service was awful and handling my needs. I wasted my time and energy for a matter that should have never happened. I realize Orbitz is a multi million dollar company, however when I wasn't treated like a consumer I was treated substandardly by them and I did not get one apology for the problem that was caused. I paid $1300 and for me that is a lot of money, Orbitz wasted that and ruined my experience, I would like you to just look into this issue and see whatever you can do to rectify this situation. Additonally i recieved over 220 in roaming charges contacting Orbitz because they never booked my hotel. I gave this message to the BBB and the only response i got was a half hearted attempt to pay for my cell phone bill

Loss of time and money due to a third party that was paid to do the job from the beginning

It is now May 26, 2008. We contacted Orbitz to arrange a trip and apply the credit. Now we are told that the credit never really existed, that our previous tickets had no value and that they have no records of our prior conversations. We have learned that neither ourselves nor our organizations will ever use the services of Orbitz. We will only schedule trips directly with the airlines and leave out any travel organizations, especially Orbitz. This was an expensive lesson. And the last one.

We are out in excess of $500 in credits that we are now told they don't have any records of.

I came back, sent the necessary paperwork several times, spoke to the orbitz people (everytime a different friendly person) - when asked to be connected to a higher authority, the answer is always the person will call you the moment they are free and never to get a call. The email told me after 18 months of haunting that Orbitz tried to resolve the issue with the hotel but the hotel speaks only Spanish and orbitz will not honor their promise and will pay me $200 in travel vouchers for future travel. This is pathetic and in US, I cannot do an effective complaint or, take them to court without spending thousands of dollars.

May 7th - Filed a complaint with Better Business Bureau May 8th - Orbitz responded to complaint throught BBB, said have just received a refund from the hotel and they are processing a refund back to you in form of a check. Please allow 10 business days to receive the check for the refund cost. Meanwhile, your patience is appreciated. May 17 - I responded to BBB, Orbitz has not sent refund and I do not accept their answer.

Since I no longer have the deposit money it limited my options, I had to change to cheaper travel plans that were less appealing to people interested in going on trip. Lost potential sales, canceled the trip. I placed a deposit on a campground instead of hotel, will have to cancel it and lose a reservation, cancel fee. Each trip is an opportunity for people to get to know the travel club, tell their friends and come back again. I lost that opportunity. Also, when I change plans midstream it makes the club look wishy washy and damages the reputation. People have second thoughts about going on trips in future. More lost sales.

As a result of no sleep one night, the rest of our trip was miserable due to lack of sleep. Also the flight was ruined due to sitting next to a complete stranger for 7 hrs.

After being put on hold for about 20 minutes I was told wait an additional 10 days for my tickets to arrive. After 8 days--10 days would have been a Sunday--I called Orbitz again. This time I was on the phone for an hour. After speaking to an agent and then that agent's supervisor I was told that since it was US mail there was no tracking and so my only option was to contact US Airways in person and file a lost claim. I was told by the Orbitz supervisor that the $100 would be refunded to me when the original tickets were found or after completion of travel. The Orbitz supervisor even referred to the $100 as a deposit.

I went to my local airport the next day, paid the $100, got travel vouchers for my flight and a receipt for the $100 claim. I called US Airways to find out how I went about having my $100 refunded--at which point I was informed that the $100 claim fee was nonrefundable and that it should have been the responsibility of Orbitz to get my tickets to me.

Essentially the tickets weren't lost they were just never received. Now I've paid the fee and have little recourse. I feel that I was swindled by Orbitz.

It cost me $123.95 over and above the cost of my plane tickets and a couple hours out of my day because Orbitz refused to insure that the tickets I purchased through them actually got to me.

I lost $1100. Everytime I called it was a 45 minute call, often to people who speak broken english and who were difficult to understand. Often I would be transferred to a supervisor just to be disconnected.

I'm 67 and living on pensions and Social Security. Every penny counts. I could use that $168. They can keep the penny! Thank you.

I talked with one lady named Belinda who said she was cancelling my package, and she had to send a fax to the hotel showing that the flight was canceled. She never did this. I'm still trying to get the charges credited.

The difference between the ocean front suite and a regular room. Neither the hotel or orbitz would give me the prices.

We are out $2600 plus at this point and will have to cancel vacation to see our family.

As we checked in, we specifically asked Wyndham employee Louis whether he saw that we had this credit. He confirmed that we would receive it upon checkout. Come checkout day, of course, neither Orbitz nor Wyndham had ANY record of us due any credit. This was the final day of our trip; we expected to check out and lay on the beach for a couple of hours before catching our flight. Instead, we spent four hours on the phone arguing with representatives of both companies, who seemed to think this matter was of no consequence. It was my 30th birthday, on my very first trip to my land of ancestry, I did everything proactive that I possibly could have to prevent this exact issue, and there I stood wasting my time and money while being treated like an imbecile. The amount of stress, false advertising, and missed work is enough for me to bring suit with Orbitz and Wyndham, which I am inclined to do.

I have never experienced such horrible customer service. In fact, it was as if Orbitz did not care to resolve this problem in any way; certainly Rio Mar portrayed an air of complete non-responsibility, even though their employee provided us with gross misinformation. I was told quite simply, and repeatedly, "There is nothing we can do." I will never spend another dime in a Wyndham hotel nor on the Orbitz website. As an influencer among my friends, I will tell all of them to refrain from using either companies service as well. I suffered a loss of a days' work, ruined vacation and birthday, and undue stress.

On our final night's stay we were awoken by someone running down the halls knocking on people's doors. We fell back to sleep only to be woken again at 3:50 AM to someone knocking on our door again. This time I went to the front desk (I couldn't call them because our phone didn't work} and told them that someone was having a party and that I could hear the music from my room, and that someone has been running the halls knocking on guest's doors. They then informed me that there was a night club below our room. They also told me that they would send security to sweep the halls. Finally, when we had originally checked in we were told that there was a $10.00 a day per person charge for room service.

That was fine, but when we checked out there was also an energy charge of $12.00 a day which we were not informed of. We had to pay an additional $105.00 (approximately) upon checking out. Although some of those charges were for the restaurant in the hotel that we ate at and charged to the room. I do have to say that the maid service was good and the beds were comfortable, but everything else was disappointing. This is not a hotel that I would recommend anyone stay in if they are visiting the Bahamas.

AMEX claims that transaction was authorized by me! Results: no refund at all, a canceled AMEX and an unsatisfied customer that will never again use Orbitz!

I then sent the ticket to ORBITZ REFUND DEPARTMENT at the beginning of last year, and until now, almost Feb 2008, I still have not gotten my refund yet. I have called them many times and they always disconnected my phone call. I sent an email to their director on October 2, 2007, and he said they still working on my case. A couple of minutes ago,I contacted the airline again, the answer is, they already send back the refund to ORBITZ on June 26, 2007. I will take some legal action, it's the worst service in my mind. I won't use that agent again!

I lost $138.

I called again and asked for a supervisor. The supervisor again told me the fares were discounted and not eligible for point redemption. I told her the rates were the same individually as in the package. She said she could not do anything, but would forward it to customer relations for an answer in 3 business days (today is Friday, so that will be next wednesday). My tickets are for 1/25/2008 so they seem to be delaying their answer so I won't be able to get a discounted fare from someone else. I also checked with the airline and car rental agency, ORBITZ's big disounted fare was MORE THAN DEALING DIRECTLY WITH THE AIRLINE AND CAR RENTAL AGENCY.

When I arrived at the Delta counter the women at the check-in desk said that the original flight went out as planned and had I shown up as originally scheduled I could have been in Florida already.

I called Orbitz Customer Service to find out why I was rescheduled to the following day. The first three calls I was asked the same chain of questions, put on hold for around 10 minutes, then disconnected. The fourth person was nice enough to put me on hold for 15 minutes then transfer me to someone who said that they would get back to me with some type of reimbursement.

A week later I emailed my credit card company and this evening I see that Orbitz "sees no reason why I should be reimbursed as I took the flight".

I'd think the fact that Orbitz falsely stated my flight was canceled, which in turn caused me to miss spending Thanksgiving day with my family, a bit of an issue.

a month after the two free months of membership with TLG Great Fun. Who reads the fine print!

Here I am giving Orbitz my business and they trick me into this. I will be emailing Orbitz and letting them know I will never use their service again.

We missed the connecting flight amounting to total damages of $602.62. Part of this has been reimbursed, $302.50. This leaves $300.12 that I'm still owed.

I spent over 6 hours on the phone trying to resolve this, plus still waiting on refund for total amount of $371.40. It should be an additional $24.31, but I can't get a straight answer from anyone.

Flights were changed again, the only reason I knew was I logged onto Orbitz website my trips and saw the different flights. They had my connecting flight from New York to Punta Cana leaving before I arrived in new York. They claim this was out of their control, this was the responsibility of Delta, their job was to monitor my trip to ensure all went well. Well I guess they stooped monitoring as nobody caught the flight change and the impossibility of the flights.

After several phone calls and emails I've given up, obviously Orbitz does not care about customer satisfaction. I will continue with my reservations but will carefully check every week for changes. I will also never book with Orbitz again.

Called Orbitz. They told me to call the hotel. Called the hotel. Manger / owner refused to credit the amount back to my credit card. Hotel owner said that he never received a cancellation from Orbitz. Called Orbitz and hotel together on the same phone line. Orbitz told hotel owner that I had, indeed, reserved and cancelled said reservation and that I should not have been charged.

Hotel owner cited two confirmation numbers that neither I nor Orbitz recognized. Owner said that I was charged for those reservations (WHICH I NEVER MADE, NOR DID ORBITZ recognize). Orbitz and the hotel refuse to credit the amount on my credit card. Right now, I'm out $180 and still no resolution. Both sides are telling me to deal with the other side.

Upon my arrival (Check-in date of Monday 2nd April 2007) at the Hotel Derby Garibaldi (92 Boulevard Garibaldi, Paris, 75015) I was shocked to be told that the hotel management were not expecting me and that there was no booking made under my name. Despite presenting the hotel confirmation voucher and despite calling the hotel a day in advance and confirming the reservation I was sat in the lobby of the reception area for over 3 hours after what was an exhausting journey with my wife and children. The hotel receptionist (Mohammad) was particularly unhelpful in contacting your company representatives in the U.S. and told me that as the Manager (Aza Christopher) and the owner Mohammad Abdflal were busy, I would be unable to meet them until the following morning.

I was bluntly told that there were no rooms available and my confirmation voucher was immaterial, as they had no such receipt of my booking. Due to the busy holiday season of Easter, my family was forced to commute across the neighbouring area for several hours in a Taxi and on foot, to find accommodation for the night, which became increasingly frustrating as most places were fully booked.

My wife twisted her ankle and fell due to a depressed manhole cover on a sidewalk. She was medically treated for her injury and could not walk for couple of days.

Reminded that they advertise 24 help line she said without 24 hour notice there is nothing they can do in an emergency. Their service was in all ways unprofessional and time wasting. My friend is about to land in Detroit at 1AM, with an injured knee and no place to stay. They said it is just a shame they can't help.

The service rep had difficuly figuring the transaction and had to put me on hold serveral times. Eventually she asked me to accept the charges (that should have been near $600ea), which I did. When I got the bill it came to over $890 ea!

When I called to complain Orbitz said that, even though their records show that the price was $521, they had already paid Delta, and that I had agreed to the incorrect charge, therefore they would not pay me the difference.

My recommendation is use the website for comparisons, but buy directly from the airline. You will get a cheaper price, and problems can be resolved if they arise.

It will cost me an addition $2000.00 to rebook these tickets, not to mention lost time, etc.

My account went negative, a Very important purchase I had made was kicked back, I was charged an over draft fee, I wasted more then half my business day on the phone with orbitz, lord knows what else. This kind of customer service is utterly and completely horrible. I’m a strong believer in doing a great job at what I do. We are all humans and all make mistakes. However it’s very unfortunate that some of us do not know how to take accountability for them. Orbitz get the double goose eggs on my part and I will never use them again for my traveling purposes.

She told me the cancellation was not considered a cancellation, but an inquiry. I told her I cancelled the ticket as I could not make the flight and that I said I would call back to reschedule my return as she had informed me that if i made another ticket reservation and then had to change it again i would be charged change fees twice. So i said okay. I will call back and reschedule my flight change when I have a definite date for a return. Now i have been trying to reschedule my return.

Orbitz stone walls customers when they try and get information. They take no responsibility for the language and communication deficits of their employees. They make communication impossible

On this web page, it said the wait time is approx 3 minutes. At 10:52am eastern time, I've currently been on hold for 53 minutes for an error that Les Jardins du Marais Home Hotel had made on a package deal: I was overcharged for an additional night as far as I'm concerned. When I finally had my call answered, I told the agent how long I'd been on hold - there was no I'm sorry - nothing. I was then told that the reservation is made that way to ensure that a morning arrival would allow guests to check in early. Obviously I was not aware of this nor was the 4 star Hotel. We were told at the hotel that since we did not arrive at the hotel on May 15th our reservation had been cancelled.

The agent from Orbitz called the hotel while I was on hold to find out what had happened it appears today is a Holiday in Paris and she could only speak to a receptionist. Their records did show that we were a no show for May 15th. When we arrived at the hotel on May 16th we were told they were sold out. After several long conversations with several different members of the hotel staff and several hours of waiting, they found a tiny room. (There did appear to be some member of mgmt on duty, the staff kept going to a gentleman for advice) The room was certainly not a 4 star room, We walked other parts of the hotel and the rooms were beautiful.

for nothing. I cannot get through to anyone to either fix it or register a complaint.

I have been charged the above amount, and received no service in return for my money. I made a reservation, and then cancelled it within hours of making the said reservation. I gave orbitz.com a reasonable amount of time to fill their hotel room. I feel I am entitled to at least $300.00 back from orbitz.com.

We chose to cancel the original ticket after we were assured we could apply the amount to any new booking with Orbitz, but after transfering to the Exchange Dept that fact changed. We were told that the ticket was not valid for all airlines and that we had been misinformed.

We will take our future business to Expedia.

I was promised "seat selection" later in the process but once purchased, I was assigned a bad seat. When I tried to change it on line, the same limited number of seats showed up on the Orbitz site as I had been given on the Delta site. Very misleading.

I received e-mail confirmations of the room reservation and cancellation from orbitz and thought that was that. Turns out I was still charged the full room rate on my credit card as a cancellation fee. A phone call to the Orbitz Customer Service(?) department resulted in an "I can't help you response." My point is there should be a large flashing warning message on the Orbitz reservation screen that says "CAUTION: YOU ARE GOING TO PAY FOR THIS RESERVATION, PERIOD. WE DON"T CARE IF YOU USE THE ROOM OR CANCEL THE RESERVATION, WE ARE GOING TO TAKE YOUR MONEY."

I agreed and told them I will fly America West per their requirement. I told them I want a flight to Cabo San Lucas. I gave them the dates and times. The first agent I spoke to didn't know how to apply the credit and told me to log onto AmericaWest.com and book the flight online, get a confirmation number and then call back Orbitz's automated phone number (1-888-656-4546) and go through the request for my credit again. I agreed.

I made the reservation on AmericaWest.com, received a confirmation number and called back Orbitz. I was on hold for another 52 minutes until I got another agent on the phone! The agent told me that the original agent I spoke to was wrong to tell me to book the new reservation directly with America West and that I needed to do so on Orbitz.com. She asked me to hold and contacted America West for me. 36 minutes later, America West was transferred over to me from the Orbitz agent and after the Orbitz agent said that the America West agent will "take it from here" and put through the credit, she hung up the phone and accidentally disconnected us!

I called back Orbitz's automated number again (1-888-656-4546) and waited another 47 minutes to speak with another agent. I then had to explain everything that happened all over again and the agent didn't know what to do so I then asked for a "Manager. " I waited another 53 minutes to get a manager! After the manager got on the phone, (Frank), he told me he would contact America West and get an agent there to put though my credit. I waited on hold for another 2 hours and 3 minutes to get an America West Agent!

I am physically disabled and moving to Akron Ohio in 2 weeks. This ticket was for a friend that was going to fly out to San Diego and help me to move my belongings and to make the drive from California to Ohio. Now I must make the move on my own. I do not know how this will work but thanks to Orbitz I have no choice now. I can only hope that my credit card is eventually not overcharged as I can not afford to pay for services and tickets that I do not receive.

I have had $9.95 withdrawn from my account for the past 5 months. The total is $49.75 plus the loss of interest that I earn from my checking account.

As a result, two charges have appeared on my credit card in the amount of $9.95. I made two calls to ORBITZ. In the first call, I was told that ORBITZ does not supply credit card information to anyone. I was also told, in response to my questions, that MWI*Connection is not an ORBITZ company. After a call to MWI*Connection confirmed that ORBITZ did supply my personal information and credit card number, I called Orbitz again. On the second call, an ORBITZ customer care person confirmed that they had supplied the information to MWI*Connection and in fact, MWI*Connection is an ORBITZ "affiliated" company.

The econimic impact was minimal to me. But I experienced credit card fraud two years ago, so I am sensitive to this. This is scary, because they are releasing financial information, my credit card, to a company I do not have any relationship with. Then I am getting charged by them. Orbitz and MWI Connections are probably getting away with this because the amounts carged are small.

Once the flight is booked, changes to flights are required and Orbitz charges hefty fees (sometimes 2 to 3 times the original fare). Consumers are faced with only two options: Pay the additional hefty fee, or cancel the flight and lose the entire initial fare.

Here are the facts of my case: On May 18, 2003, I searched the internet for airline tickets to send my 13-year-old daughter from Arizona to North Dakota to visit her elderly great-grandmother. I visited the Expedia and Travelocity websites, but neither allowed consumers to purchase tickets for travelers under the age of 18 - they listed "adult" travelers as 18 and over. As I attempted to book on these sites, a pop-up ad from the "Save!" pop-up service, part of WhenU.com, appeared advertising for the travel service Orbitz, and listing adult travelers as age 12-61 (this pop-up ad can be viewed at http://spweb.whenu.com/pop_up/aud_orbitz103_popup.html ).

The "Save!" pop-up service is installed on user's computers who download certain freeware (in my case, it was the freeware "Weathercast"). The pop-up service keys in to your internet use, and provides pop-up ads for similar products. Thus, "Save!" keyed in that I was searching for airline tickets and perhaps even airline tickets for a 13-year-old traveler. The pop-up ad allows you to fill in all information on the pop-up ad itself - then, when you submit the information it is exported to the Orbitz website, and you are taken to Orbitz's site with all your travel information already filled in. The information on the pop-up ad and website are identical, except on the website, adult travelers are listed as age 18-64. However, since all your previously entered information is now input into the data screen, most users will not pick up on this (I certainly did not).

Also, when you enter the information in the pop-up screen as one adult traveler age 12-61, the pop-up automatically selects adult traveler on the Orbitz website, so you are even less likely to notice the subtle difference. So I used the pop-up window and website to book the flight for my daughter on Orbitz. This was on May 18. The cost was $573 and the carrier was Northwest Airlines, part-owner of Orbitz.

On June 10, 2003, I visited the Northwest Airlines (NWA) website and browsed other flights. I noticed on their website restrictions on the travel of unaccompanied minors, which they defined as travelers 14 and under. I emailed the NWA customer service, providing the details of how I booked the flight on Orbitz, and provided the dates, times, and flight numbers, asking if my ticket would be valid and my daughter allowed to board. I received a response back from NWA on June 11, 2003, stating that the ticket was valid but that I was required to use NWA's Unaccompanied Minor service and I would be assessed a "small fee" for the service at the airport at the time of check-in. The representative (Heather Staff) also provided a phone number I could call if I wanted to make arrangements for the service prior to check in.

On June 26, 2003, I called the number (1-800-225-2525) to arrange for the Unaccompanied Minor service prior to check in. The customer service representative told me the service was unavailable for that flight, because it was the last flight of the day, and that I would have to contact Orbitz to change the flight. Northwest refused to have any part in settling the problem, even though it is part-owner of Orbitz and even though its customer service representative had earlier informed me the ticket was valid for unaccompanied minor travel. I then phoned Orbitz and spoke to a customer service representative (Mallory) who told me my only options would be to change to an earlier flight that day at a cost of an additional $610 (more than the entire original fare of $573), or I would have to forfeit the entire original fare.

I explained that the "Save!" pop-up window deceptively advertised "adult" travelers on Orbitz as age 12-61, but was told there was nothing that could be done, I would have to pay the additional $610 or lose the entire $573. I reluctantly agreed, but out of duress of having no other sensible option. I was told the flight would be changed and the additional $610 charged to the account (Amex) I originally provided when booking the flight. I was told this would be complete within 24 hours.

On June 28, I checked the Orbitz website for my itinerary, and saw that my flight had not been changed. I checked my Amex account and saw that my account had not yet been charged. I contacted the Orbitz customer service via email, and received a reply that my itinerary had now been updated. I checked the itinerary and it indeed listed the new flight. On the morning of July 1, less than 48-hours from the flight, I check the Orbitz site again and found that the itinerary was now back to the old flight information. I phoned Orbitz customer service and spoke with Lisa, who researched the issue and found that my flight change had been cancelled by "a supervisor." Evidently no one intended on informing me, but rather would have me drive 200 miles to the airport only to be denied boarding.

I expressed my frustration at all this, and told Lisa to cancel the original flight as well (the flight change had already been canceled according to Lisa). Lisa then spoke with her supervisor, and then offered to me to change the ticket to the earlier flight at no charge to me if I did not cancel. I agreed reluctantly, but asked for a guarantee in writing, via email. Later, Lisa called me back and told me the ticket would be changed to the earlier flight and the cost would be the original price of $580 plus a $30 fee. I took this to mean the original price of the ticket. As I reviewed my records I saw the original ticket was $573. The $580 plus $30 fee amounted to $610, which was the amount Orbitz was going to charge me for the flight change initially.

I immediately contacted Orbitz customer service again, and spoke to another representative (also named Lisa, but a different Lisa), who informed me that I was going to be charged the additional $610, and that there was nothing in the record to indicate I would not be charged. This was after the first Lisa informed me Orbitz would change the ticket at no charge if I did not cancel. I told this Lisa to cancel everything, that my daughter will not visit her grandmother this summer - she will not fly to North Dakota. So far, I am out the original $573 (money I spent based on Orbitzs deceptive advertising of booking adult travelers as ages 12-61). I fear as well that Orbitz will try to also charge my Amex for the change fee of $610 (I have contacted Amex but was informed that there is nothing they can do until Orbitz actually makes the charge, at which time I can dispute it).

So then I had to inform my 13-year-old daughter that she will not be able to visit her great-grandmother this summer, who is approaching her nineties and this may have been my daughters last time to see her. During this entire process, I have spoken and exchanged email with numerous customer service representatives and supervisors, all who have denied any responsibility on behalf of NWA or Orbitz, for Orbitzs deceptive lure, and whose only answer is pay up or lose the money of yours we already have. I'm sure this has happened to many others. I would presume there is an entire class of consumers who have been forced to pay for flight changes to flights they scheduled online as a result of deceptive advertising.