OneTravel Reviews

For starters, my itinerary changed so many times it ended up my departure was not on the day I had originally booked. While trying to confirm my travel arrangements prior to departure I was disconnected over 5 times. No one could assist... They just transferred and disconnected. Furthermore, the customer service representatives were extremely rude and perhaps the most unknowledgeable customer service personnel I have ever displeasure of speaking with. I proceeded to go online to their Live Chat to see if I was able to reach a representative and was disconnected after 4 attempts. When I finally received a response via Live Chat it did not answer my simple questions and again the agent was rude and hopelessly inept.

I booked 2 first class tickets and a premium economy to go overseas. I was assured that they would deal with requested seats. Now I'm left with seats in the middle row and the premium economy is only economy. You can change anything with the airline because one travel is considered the agent. I'm going to dispute the charges with my credit card company!!!

If I could rate this agency less than 1 I would! First of all I purchased a trip to DR and needed to make changes to my trip which resulted in US Airways penalizing me (** airline) but the process to do this at an affordable cost was deplorable. The agents had no clue what they were doing and then to top it off they were rude about the whole process. I had to find my own flight and walk them through the process... I should be employed by them after this experience. I asked to speak with a supervisor because I was quoted affordably on one call and ten min later it was gone. I had to wait 2.5 hours and then I got disconnected and they never even called me back.

Horrible experience. Charges me twice the amount of the original ticket, weren't accommodating at all. Very rude customer service representative. Will never recommend this to anyone.

Your agents are HORRIBLE. Had to deal with two very unknowledgeable people. I booked with first agent who told me you took dogs. I was going from Cuenca EC. to Miami. He took my credit card info, etc and I was booked!! Then I had to call back and I was told you never take dogs on Tame. I had to rebook and was charged a fee. I rebooked with another agent who sent me to Guayaquil to Quito, then Quito to Miami and he guaranteed me my luggage would go straight through and also my dog. Paid the fee and began packing. Drove 3-1/2 hrs from Cuenca to Guayaquil and was told these airlines Avianca and LAN are totally different and my luggage and dog have to be picked up and moved me to LAN. Cost of luggage and dog was $90.00. Paid a man handler to help me in Quito as I am 71 years old and in a wheelchair.

This company is a scam, they will advertise the lowest fare and upon checkout the flight will become unavailable. At this point, they will offer up to a 50 dollar discount as an inconvenience which will result in at least a 100 dollar increase from the original quoted price. Naturally, the potential consumer will give them a call. They will not be able to find the flight that you found (because it does not exist anywhere outside of their website). Did the flight disappear? Nope, you will find the same flight again, same price, etc on their site.

First and last time I use the OneTravel services!! Horrible people, they will not email my rental information and I have to call many, many times to confirm because their CSR will hang up on me and will not send the email. The last thing they did, they will put you on hold or pretend the call was lost. Made reservation for the car June 16th and still waiting for the stupid email. Do not recommend OneTravel services at all.

I booked a flight for me and my wife to go to San Francisco from Miami from the June 18-21 without ever sending me and I should've double check the ticket cause I know the dates before I brought the ticket and after getting to San Francisco I realize the ticket date said the 25th. I didn't have any more money and they charged me over $600 dollars for penalty fees for me to change the dates back to the 21st leaving me stuck in San Francisco.

I was booking flights for my parents and found a flight from New Delhi to Toronto at a good rate. When I was actually confirming the flight and waiting to process the transaction another window popped up and said that due to high in demand that particular flight's price has been jumped up. Then I was given another option with change in price, of course higher than before. I booked my flights. After waiting for two hours, I did not get the confirmation number. Then I called the customer service line and they hang up the call three times in a row.

We booked a flight to Vegas. The person that booked our flight with One travel could barely speak English. When we received our tickets the dates were not even in the right month and One Travel's supervisor would not do anything to correct the issue. The bill we received via email was one price the charge to our credit card was different. About 70 dollars higher. The booking agent informed us the insurance for travel was free and then charged us for it also. We had to cancel our trip. Costs for cancellations of the vacation property and the room charges were in excess of 400 dollars. We get what we deserve when we send this work to a foreign country. There is no recourse and no justice. Steer clear of these liars and let us band together to bring this outsourced work back to the US. No wonder their prices for labor are so cheap, you get what you pay for.

Terrible experience. Once you select the flight you want they will ask you for your credit card information first. After you book it they will give you a completely different flight - for more money, of course. Their customer service is AWFUL! VERY RUDE. Stay away from this company.

They are irresponsible. I want to change the last name but they told me that wait for few days. I don't want to spend any more time on this matter. I went to airline office. The airline officer told me that "we can't change your name. You need talk to the Onetravel." So I told to Onetravel that I can't change the last name, “What can I do?” “Please ma'am, just wait for few days.” I sent email, phone and chatting. As I haven't heard from Onetravel yet I waited for 1 month but Onetravel told me nothing anymore. I was angry, so I told to Onetravel on the phone but Onetravel told me that “you can't change your last name.” Oh my god. They are irresponsible.

How I lost $5,000 (Five Thousand Dollars!!) What a scam!!! Beware of this OneTravel company!! Don't touch them with a 10-foot pole!! The worst company I've ever dealt with!!! I booked round trip flights with OneTravel and they offered me a trip cancellation policy which I purchased. A week before our intended departure, my wife injured her back and was not able to travel. We have all the documentation to prove it. I had previously booked my land portion with another travel company.

Booked a ticket for my son, the advertised price was 764, and booking processed online. 5 minutes later I got a phone call saying American Airlines had changed the price to 864 and that was best deal. On reviewing the AA ticket, the price was 764 and the 100 extra was a service charge. Their website specifically says service charges are included in published price which was 764. I have booked with many other online sites before and never experienced a practice like this. I looked again today and they are still advertising this flight for $777. I find this to be very deceptive and will not use them again.

Do not use this website! Even if you put in the exact dates you want and verify multiple times, when you purchase the tickets, they send you an e-mail an hour later saying that you have tickets on a different flight. When you call customer service to correct the issue, all they do is hang up on you repeatedly and no one resolves the issue. You get stuck with tickets you don't want. DO NOT USE THIS WEBSITE!

NEVER BOOK TICKETS WITH THIS COMPANY! My partner and I booked two tickets from Toronto to Cartagena (Colombia). My mother had a stroke and needed to change the tickets to get to her in Bogota (Colombia) - obviously assuming the 200 dollar fee. I waited for about 6 hours on the phone while my mother was dying in a hospital. They hang up on me several times after literally begging not to hang up on me. I used the live chat as well: no response. Sent emails: no response.

I bought a ticket from Bahrain about 2.5 hours before a flight of MOMONDO, a good site. It hosts many low cost ticket sellers, one of them being ONETRAVEL. So I book the tickets (2 off) at $US1000 each -- and I get a confirmation number and everything -- but the card isn't charged. I'm about to fly, and I have no valid ticket. So anyway, I had to buy another ticket at the airport. 3 hours later, I get a text saying my card is charged. So I call the airline. They won't deal with me. Have to go through ONETRAVEL. Refund (Cancellation) fee is $125 according to the airline -- ONETRAVEL says they'll take $200 on top of that. Why the airline couldn't do it, I don't know. So I'm $650 down and peeved off. So don't buy tickets from ONETRAVEL, and certainly not within 24 hours of your flight. Just deal direct with the airline.

However, just a few days before our trip that we were been told by OneTravel that Aegean airline has cancelled the flights and after many phone calls to OneTravel that they were unable to provide any alternatively options and then they agreed to give us the refund. So for last minute, we ended up to pay a very high-priced air tickets through other airline to go to Athens for our Easter holiday Because the bad experiences with OneTravel that we suffered a lot on our emotions during those period, especially our young children. Until now we still have not received our refund and we have been spending a lot of time try to contact with Onetravel for refunding our money but there is no one answer our phone calls or reply our emails.

I recommend avoiding this company at all costs. My first issue was that due to a mistake with autocorrect that changed one letter of a name I was charged a $25 fee for a "name change." A little bit later I found the same flight for $15 less on the airline website. When I checked my credit card statement I saw three charges, one to the airline for the exact amount I found on the airline website, then a $15 charge, as well as the $25 fee. It's clear that the way this company works is they simply bought the flight from the airline, but then tacked on a $15 fee hoping I wouldn't check. Thankfully, I did check, and demanded a refund for the $15 per their price guarantee, but I'm still waiting to see if the refund goes through.

They have no idea what they are saying or doing. All they can say is call the airline... Well why when I booked with you... Shouldn't you know what I'm asking. They don't speak English, and they only know what they have been taught to say. So when you ask them a abstract question (such as question about the baggage) they have no idea how to handle it other than saying, "call the airline". They are uselesssssss!!!!

I booked at one travel to go to NEPAL to see my husband. Was charged 1545.00. In the mean time waiting my husband went to India and had an accident there, so I had to cancel my ticket. Then got call he was sent back to Nepal and I had to go there asap, so called to get ticket reinstated. Well they charged me 2222.00 for it this time so almost 700.00 more. Then put one stop on the flight so that when got to Kunming china they wouldn't let us board the plane. Said was late and had a 2 day delay there until next plane. Omg it was horrible. No one speak English. The airport put me in hotel with no way to call out or even internet so I could contact my husband and family to let them know I was ok. My family and husband was so upset they didn't know what happened.

They did not have current flight info. They booked us on non existing flights. And then they refused refund. And I could hardly understand the people. Come to find out they are outsourced in India.

I book flights from Hong Kong to LA. When I called Air China to confirm the flights using the "airline confirmation number" they had no notice of my reservation. I had hostile customer service person who got mad at me for asking for a confirmation with China airline. He then disconnect with me. I called back once again and after over an hour on the line and being put on hold several times, they still can't confirm our flight and totally screwed up the seat assignments. They moved us to the very last row of the plane. It is the worst company I have ever worked with in all my years of flying. Do NOT USE this COMPANY!!!

I found a flight on TripAdvisor. The details changed mid-booking and since I had been filtering the flights through TripAdvisor I didn't see this until the flight was paid for. OneTravel offered to change the flight with an additional cost. Luckily I have protection and can reverse the charges. But beware of this company. This is not a serious travel company.

Hi Kayak. I always book my tickets through Kayak and I trust the website. This time I saw http://www.onetravel.com strange website listing too cheap price than other websites. When I try to book the flight, after giving all the information, it said the price have increased so ticket not available, while even after 10 minutes they were still showing the same less price both on Kayak and their own website. Within sometime a person from their web site called me and said the same flight is available for 1089.65$ while they listed initially listed it for 1008$. So I said "OK please go ahead and book it for me" (because I believed it went up really).

I just got ticket for my parents. They are old and do not know any English. We had a problem in Germany, they were going to come to USA with Air Canada. Canada wants transit visa so they could not get in the flight because no visa. Then I called them to give me new ticket even though I said I want to pay for it. I do not care because my parents waiting. They said they can not help, sorry and closed the phone. I wish I bought directly from agent or Air Canada. The worst experience in my life. What is it mean do not help. I told them I want to pay also - they do not care. Do not buy from them.

Ridiculous and completely unreliable company. Our Aunt was in the intensive care and we booked a last minute trip (3-4 hours before the flight) through Kayak which linked us to one travel. We made the purchase, received the confirmation email. Checked via Etihad website the ticket number and was online and confirmed. 1.5 hour before the plane and while at the counter checking in, we received a message out of nowhere saying "we canceled your booking as requested;" which surely did not happen. Called them and made a call to their US office which lasted 23 minutes, wondering why they canceled the confirmed ticket that was paid by credit card. Their reluctant response was, "sorry you didn't answer your phone when we tried to call." Obviously this was a big lie as the phone was in my hand and not even in my pocket round the clock. Never ever going to use them again. Be careful.

I booked a flight on this site by accident as they came up as the first item in a search for Frontier Airlines. You can't pick your seat or pay any additional charges that you can on the Frontier Site. I knew the second I hit "confirm," I was in trouble. Now I look at my credit card statement. They charged me a $26 fee. I am pissed.

I was looking for inexpensive airplane tickets for my family trip to Orlando when OneTravel appeared on my search with good prices. I went ahead and bought the tickets for the trip and when received the confirmation noticed they had given me a different date!! I called immediately and was charged $200 to make the change. Not only that, they charged me twice for the same thing!! This is the first and last time I ever do business with this company!

Please save yourself and do not use this company. The number on the website is fake. If you try to call it to complain you will never get thru to a live customer service rep, it will end your call. I bought 3 tickets to Texas and right after I submitted my payment on my debit card I immediately got an email confirming my payment and also my itinerary which had completely change 30 seconds after I submitted the payment with a 5 and a half hour layover. Mind you I have a 2 year old and I made SURE to only buy DIRECT flights both ways. I tried for 3 days to get this fixed with onetravel. After several failed attempts to get a real phone number or a live person I made a claim with my bank for fraud on my account because I was not getting what I bought.

Swiss had flights on Sept 11th from Athens to Zurich and a return on 19/20 Sept for 200 euros. This was a standard 'economy' outbound around 146 euros and a special price 'economy saver' of 54 euros inbound. However, OneTravel showed the same times and flights for around 132 euros - which looked like 'economy saver' both ways. However, when I tried to book, at the end I got a message to the effect that the seats had gone. The SAME flight with the SAME message that 3 seats were left was still on their website three days later. In view of other comments, I'm staying with reputable travel agents.

On my return from Kenya to Minneapolis on 04/17/2015 on booking number **, I was at the airport one and half hour before my flight time but I was told I was late because they had changed flight time from 1830hrs to 1755hrs. And I wasn't informed, hence they ended up charging me $605 as late fee and re-booked my flight to be 04/19/2015. Is't fair to be charged yet it was the company's failure to notify me of the changes of which they didn't? Will I be reimbursed for I ended up losing my job for not reporting the exactly date I had promised? Secondly my one bag is lost with my items and it’s not yet traced up. Which is the way forward for the two issues please. I am easily reached on my cellphone ** or my email address **. Thanks.

My experience with attempting to book travel reservations with Onetravel.com was THE WORST experience I have ever had in all of my years of traveling. I contacted OneTravel in an attempt to arrange flights for 8 people. We had found flights we were interested in online at a reasonable price and were hoping that Onetravel.com might be able to help us all book the flights together. From moment one, the representative ** was extremely rude and continued to remind me that it was taking so long and was so difficult because our group of 8 was not more flexible with dates and would not be considerate and accept flights that would take 18-30 hours (when there were options available that would take 8 hours or less).

When I booked both a return flight to London Heathrow and also to Sydney Australia I was told the prices were in Canadian dollars but upon checking my Visa I find I have been charged in US funds. I also was given the wrong return time although quoted a different one. Upon trying to contact them by phone and by live chat I am made to wait nearly an hour and then the connection was lost in both cases. DO NOT USE THIS COMPANY. An expensive mistake.

This was the worst experience! Terrible and rude customer service! Not helpful! I needed to reschedule my flight for a later date, which you can only do over the phone. I had to call several times, wait for them on the phone, and wait for them for hours to call me back (which they never did by the way). Tickets went up in price or disappear while they were looking things up. One representative was exceptionally rude, he did not explain things well, was interrupting and yelled at me saying: "What is it that you want!" So, to reschedule I ended up paying more money than I originally paid for the ticket. I lost money, time and nerves. I'm never buying from them again.

Rented a standard SUV for 1 week in Sarasota = $467.00 through ONETRAVEL from Alamo. My husband rented the same vehicle, same dates (same trip) directly from Alamo. His flight arrived 6 hrs later... $197!!! It took me three days for my blood pressure to come down enough to write this review without the expletives!!! **

OneTravel sold me an invalid itinerary. I have used Kayak for years and I am one of their biggest supporters, but OneTravel (who I had never heard of before) sold me an itinerary to get home from Manzanillo to LA, connecting through Mexico City. When I got to Mexico City the airline said they could not honor the ticket OneTravel had sold, that it was invalid and did not meet the requirements of the airport or the airline. I have been stuck in Mexico City for 2 days trying to get someone to honor my ticket, and OneTravel has not responded to any of my emails, phone calls, or even attempts to chat with Customer Service on their website. They left us in a foreign country through a bogus airfare sale.

OneTravel posted a connecting one way flight from Fort Lauderdale to Dallas then Dallas to BWI for April 11th for a good price, so I booked. But while I was on the payment page, it timed out and thus, my original flight was now booked and it said it would charge me an extra $80 for a different flight. I let that go but quickly discovered they changed the date to have me fly back after the 11th. I called OneTravel immediately after it got booked and OneTravel did change the date. They didn't say they could help me with the fee. I was on hold for a while.

To understand how bad this was, my only worse flight was when we did an emergency landing after losing 1 of our 2 engines on that worst flight. Reservation was for a Frontier Airlines ORD to ATL flight leaving ORD at 4:50 PM. We arrived at ORD and went to ticketing to find that the flight did not exist and never existed. We also found that about 7:00 AM 1 1/2 days prior to our flight, OneTravel sent a change - as if there was ever anything to change - to an alternative email instead of the primary email from that was used to make the reservation and to which all prior emails were sent. I don't know why OneTravel asks for a phone number; they did not use it to notify us of any flight change. I don't know why.

I made this booking on Dec 3rd, for a return flight Feb 2, 2015 returning Mar 23, 2015. When I arrived at the airport this flight schedule had been changed three weeks prior and no longer flew on these dates. The day prior to travelling Onetravel sent me a reminder for my flight on Feb 2nd. I contacted them immediately, to ask for a refund as I was going on a tour and I had to fly that day. I booked with South African airways for these dates. So far they have made no effort to reimburse me and have referred my request to the waiver department which should have replied within 7 working days.

This site is a scam, plain and simple. Their entire business model is to find a way to screw you over and keep your money. I purchased a ticket from OneTravel about 24 hours before the scheduled departure time. They sent me an email from their "fraud prevention department" [Which was my first red flag, I fly on a weekly basis and have never had to verify myself when purchasing a ticket before] saying that I needed to call them and provide a verbal verification of my identity.

I recently booked a flight to Lisbon Portugal and I asked for a quotation in Canadian dollars and the amount charged to my MasterCard was in Canadian dollars and it stated that clearly on my purchase of my ticket. However on receiving my MasterCard statement, I was overcharged by $57.00. I phoned the Onetravel agent and the explanation he gave me was totally unsatisfactory and when I asked for reimbursement, I was told I would not receive it. Then I asked to speak to the manager and he put me on hold for half an hour without responding to my request. It was obvious that their service is outsourced to India and the gentleman was blatantly lying about connecting me to the manager as he had no intention of doing so. I will never use this agency again and would advice the general public to be aware of them.

On a recent review of travel sites to book 2 flights to the UK out of Pearson international we came across one travel. Thinking it was a Canadian generated flight and the price was affordable we went ahead and processed two tickets and not seeing anything different we paid by visa. When we finally finalized the payment to our horror we were charged in U.S funds. The mention of US funds was not disclosed at no other time. Going down the list there was a number to call. Giving us the option to cancel but with $56 dollar fee, which we did, and after a long discussion they accepted our reasons for return. Here comes the good part, Visa charged us a fee of $168 all because One Travel did not inform us of the U.S payment.

Please don't ever use this company. They are crooks! I missed my flight with my family of 5 two days before Christmas, when I call to rebook, they told me it was going to be $1000 for change fees. While it was a bummer, I thought not terrible. When I got my statement, they had charged me over $1700. When I called to speak with someone or a manager, they would keep telling me someone would call me back. No one ever did. I called 5 or 6 times with no luck. I finally disputed the charges with my Credit Card company and they couldn't reach them so they denied my dispute. I finally gave up and just ate the extra cost because it got too time consuming. I hate that companies like these are allowed to continue to operate.

I recently booked a flight from Latrobe PA to Fort Myers, FL for a 10 day vacation. Because of a flooding emergency in my home I contacted the Customer Service Department to ask what the procedure was for rescheduling or cancelling a flight. I specifically stated I did NOT want to cancel, just a call for information. The attendant cancelled my flight! When I called 3 days later they told me that my flight was cancelled! I am so frustrated with their customer service, the horrible music, and the extremely long wait on hold to speak to people who do not offer any help. I will NOT ever deal with this company again!

Was worst experiences I had. I made booking mistake, should be 16th Feb-- I made 16th march and I call them from Kathmandu to USA. They keep me lots of hold and to change this, they ask me $1400. The ticket was $1130, it's so funny. As per I am always trailing from Canada to most of Asian countries. I did even same mistake with flight network but they just charge me $60. Was 4 days left and here 1 month before. Another funny things the guy told me it's so full for 10-12 days when I checked in their web was available... just my request please please never ever try this web, it's worst in the world. NEVER EVER.

Last Saturday, March 14th, I reserved 2 Premium Economy round tickets from Mexico City to Frankfurt from April 19 to June 20 2015, and the tickets provided were in ECONOMY: the cheapest fare. I tried several times to contact ONE TRAVEL, via email and telephone, and I had received NO ANSWER. I am really angry with the service of ONE TRAVEL and would like to inform the potential customers my experience!

I booked a flight for my fiance from Luxemburg to Florida and month before the scheduled trip she wanted to be able to choose her seating assignment. I only discovered a day after booking the flight OneTravel does not permit you to do this without paying a $12 fee. I checked their "Terms & Conditions" policy and the only thing I could see was "All offers, prices, and conditions of sale may be subject to:" with seating listed in a subtopic. I don't think this has anything to do with seat selection. This is a scheme by OneTravel to squeeze a few more dollars out of you. Other online services such as Travelocity don't have this practice. I regret not doing a thorough research before using OneTravel. Lesson learned. I don't think I will be using their services again and I'll make sure my friends and family don't also.

I book a flight on February 16, 2015 for a flight on April 2015. Unfortunately, I will be no longer able to travel on April 2015 and decided to call OneTravel.com to move my flight to July 2015 instead. The agent was very, very rude and impatient; condescending and disrespectful. She had the audacity to tell me that I was wasting her time, when I realized that she gave me a misleading price. At first she told me that the told cost for changes and penalties would be $200, to which I agreed.

The experience with OneTravel was very exhausting. Not only can one not understand the accent, but also they talk entirely too fast. (I guess as they say, time is money). They are not forthcoming with information concerning cancellations or any changes that might have to be made. Also I will add that conversing with the airline, American Airlines in this case, is almost as exhausting. I have not flown in many years, the changes that have been made are hard to comprehend. If one has to change the itinerary of the ticket in any way, they will charge $200 per person plus $25 for using a third booking party. I even think they would charge one's estate if one died. Praise the Lord. I can honestly say that at 71 years old, I WILL NOT FLY ANYWHERE EVER AGAIN. Nor will I use any booking agents ever. I will drive. I, and my heirs, are obligated to fly.

We book a planned trip to Las Vegas, 3 months prior to travel date, and we purchase the travel insurance to avoid possible issues. My mom pass away a month prior our trip and we cancel the trip, and our nightmare was just beginning not to lose the money we paid. After filing the insurance claim, sent with mom's death certificate, and after 2 months waiting for a credit or my money back, this is the outcome: my mom's death does not qualify for insurance cover because she pass away out of the covered area and partial credit with American Airlines to be use within 1 year period.

Tried calling their customer support to get a name change, spent over two hours on the phone. Their website has an option to name change yet when you click on it, nothing happens. There is absolutely no way to talk to their customer service. Their live chat started off at an estimated wait time of 300 minutes and even though the time remaining was going down fast, it was stuck at 34 minutes for about two hours. I gave a one star only because I cannot give a lower rating. DO NOT USE ONETRAVEL!!!

I had a horrible and disturbing experience with OneTravel.com on my last booking, and I feel that I have the duty to warn other unsuspecting consumers from these appalling practices that are in place. As a courtesy, I explain you to the situation so that OneTravel can consider this incident. My father is lying dying in New Zealand, and I needed to go as fast as possible to Auckland. Therefore, I tried to select a reputable company to book my flight to be sure nothing goes wrong.

I canceled a flight and got a credit of 860 USD 5/11/2014, and Onetravel sent me a email says the credit is valid for one year. But now when I re-booking my flight, they say the credit is expired on 7/10/2014! I confirmed with an agent around 2/11/2014 and he said the credit is still valid. But now, what? Nobody acknowledges that! They are cheating me! And I really don't understand why Onetravel always puts the alternative, wrong date flight on the top with very low, attractive price. That was why I booked the wrong flight and have to cancel it for credit. I do feel they are doing this to sell the left-over flights, but THIS IS CHEATING!!! I will stay away from this website as far as I can. This is the website that cheated me 1000$!!

They did not provide the customer service they promised. I have been trying to contact them for over a week and every time I have to wait over an hour. When I finally connect they don't respond back or can't help me and tell me someone will contact me but never do. I have been trying to change my flight because I fly in a week but it is to the wrong location. They say they will contact you shortly but don't. Look at all the other reviews and check for fraud activity before you book. Also, if you write a review on their pages they remove any negative reviews and only keep the positive ones.

Be aware that prices shown at onetravel are in U.S. dollars. For a flight originating in Canada, I would not expect to be billed in Indian Rupees, British Pounds Sterling, or U.S. dollars. This is the 3rd time I've been tricked by a Las Vegas based business. Shady, deceptive business practices affect all online sellers. Booking directly at AirTransat.ca would have been cheaper. I will take it up with Air Transat, as this third party seller is operating under false business practices.

At the time that I was looking for cheap flights, OneTravel offered the best choice. It was the worst mistake I have ever made. My credit card statement has shown some hidden charges that I was not aware of. Worse, the customer service has no training and courtesy at all. I called OneTravel to request for a change of itinerary after a last-minute flight cancellation by the airline due to weather conditions. OneTravel told that they will email the new itinerary to me after a couple of minutes. After waiting for an hour, still no email. Since my new flight was supposed to be scheduled for the next day, I had to call them again. Then again, I was told that I will have to wait for a couple of hours to receive my new itinerary. After waiting for four hours, still no e-mail. Anxious, I called again. This time around, they told me that I will have to wait for at least 3 business days.

I have booked my mom for a flight from Manila to Toronto via PAL through One Travel. It was so frustrating and unacceptable. Have mentioned to the customer rep few times to make sure he has put the remarked special request for a wheelchair for a partially blind senior passenger. Since it's my mom's first travel abroad, she was nervous and didn't know what to do, even I have informed her that she's on a wheelchair by the time she check-in.

Save yourself from the headache and agony of their terrible hold music. They offer cheap deals on flights but the service is much much cheaper than the prices they offer. I have been, and am still, on hold just to receive an itinerary which I require for my flight in 2 days and it still has not been sent to me. Just to get this itinerary, I was placed on hold for an hour only for the awful music to stop and tell me that this number no longer exists (what??!!). Now I am on hold again, I total I have been waiting for over 2 hours at this point just to get my bloody itinerary. Please spend the extra 100$ and get yourself the service you deserve. Might I add, I have paid an insane amount of money on this flight and I still have to go through this nonsense. Joke of a service!

I received my booking confirmation with flight and hotel information. When I called the airline two days before they did not have my seat assignments and they did not have my special meal. I then called the hotel to arrange for airport pickup and the Trump Hotel reported that we had no reservation in their system! I called OneTravel and they put me on hold for 70 minutes - no one at Onetravel could confirm our reservation. They have no person with responsibility - only a bank of phone agents who repeat back the reservation confirmation but can not problem solve.

Seriously THE WORST CUSTOMER SERVICE SKILLS EVER! I called three or four times because I needed to cancel a flight. I was on the phone for almost 30 minutes waiting for the guy to change my flight so that I could get the same flight after having paid for a new flight. He ended up just canceling it after making me wait for that long because he was not able to make the change on his end. He told me I would get a refund confirmation email. The email I received only stated the insurance amount and not the full refunded flight amount so I called them back to find out why. The guy was so short and rude in his demeanor. I'm never booking with them again.

Anybody who is thinking of booking through One Travel think twice.. My flight from Tel Aviv to the UK was cancelled in July 2014. Since then I have been sending mails to one travel who either fail to respond or say they will deal with my complaint and never do. In short more than half a year has passed and I still have not been refunded for this cancelled flight. Be warned.

Save yourself time and energy. Just flush your "travel insurance money" down the toilet! If something happens and you need to cancel the trip insurance, you have TEN DAYS to do so!! READ ALL OF THE FINE PRINT!! Also, the ability to understand the person to whom you will be speaking is helpful, not easy, but extremely helpful. Also, there is a third party insurance involved. Any issues or debates are handled by them. I was told that this insurance company (Seven Corner's) was open 24/7. Not so. Voila! You are stuck!

Thought I was booking through airlines website. I was not! Bad on my part for not paying attention. Attempted to cancel immediately. Called customer service line and was hung up on. Called back and was put on hold. Used our other phone line and pushed 1 to talk to booking agent. They outsource to India. Insisted the booking agent to help me because I wasn't going to spend 2 hours on hold. He did help me and refunded their ridiculous fee and sent a cancellation request to airlines.

My hotel room was cancelled. When I arrived at my Hotel they re-charged my credit card. After a long process of getting things fixed... Two days later OneTravel re-charged my credit card and when I complained they told me it would be two weeks to credit me. My bank called to talk to them and they hung up twice on my bank. Use another company. Beware.

I booked through Onetravel by accident as Airtran.com somehow redirected me to their site. Then I booked the wrong flight. I know, what a blunder. I immediately called Airtran to cancel the flight which they were OK to process since it was within 24 hours. They were unable to refund my money, however since I booked through a third party (Onetravel). After an extended time talking to India, Onetravel agreed to refund my ticket price, minus their fees of course... AND they charged me an additional $25 for their troubles. Book with the airlines directly, don't waste your time with Indian call centers like Onetravel.

I booked a ticket from Fukuoka Japan to Kathmandu Nepal 12/30/2014. Because of something, I canceled the flight on the next day 12/31/2014 with the $75 cancellation fee and $359.60 refund. But somehow it has been two weeks and I got a call from my bank about the bill. It hasn't been refunded yet. Please help me. I need my money back.

We travelled to Guatemala from Nashville, Tn. On our way back, Onetravel.com cancelled our connecting flight to Nashville without notice. Since it was on a Sunday, there were no agents available to help us. Their emergency number was blocked. We could not get a hold of them. Since they were the ones that cancel the flight, American Airlines could rebook a flight but not until three days later with a $250 charge per person. We had no other choice than drive back home. I have been trying to get reimbursement, but their customer service agents just give me the run around. My advice, DON'T USE THEIR SERVICE!

Being an international traveler and not familiar with US airport codes, my flight was booked (via JetRadar - not a good experience either) from JFK to Logan instead of Manchester. When inquiring about flight changes the attitude was got me! The help desk simply informed me that changes are not allowed BUT I could cancel the ticket for credit subject to a penalty of $75.00! So, who are they fooling? The original ticket was for $89.00!! It will now still cost me the 'new' air fare plus the 'penalty' of $75.00?! And, this was for two tickets - one from JFK to BOS (should have been MHT) and the other for the return leg from BOS (should have been MHT) to JFK - both booked with OneTravel!

First when you call to ask for info nobody answers and when they do they are quick to transfer you!!! On the phone with them right now for over 3 hours and still going!!! If someone was to treat me this rudely in person, I feel I would resort to physical violence. They have the worst customer service in the business!!! I have patience but I can't take it any longer!!! Not once did a manager get on the phone with me, I wonder if they even exist??? They are quick to take your money but you will grow old waiting for them to respond to a blunder that they are responsible for------NEVER AGAIN!!!

We made the mistake of using this online travel agency to book air tickets from Beijing to Da Nang, Vietnam, mainly because they had the best price on offer and because it offered fairly direct routing. We also booked (separately) a week at a resort to coincide with the air travel. Almost immediately, we started receiving notices that 'the airline has changed the itinerary' and that 'airlines do this all the time.' As someone who travels on dozens of flights a year, I know this to be nonsense. I even contacted the Vietnam Airlines rep here in Beijing to confirm that the bookings were just fine as they were, but that since they had been made by a travel agency there was no way to change them or take over control by ourselves.

I bought a ticket flight with LAN through the agency Travel One. This agency has changed the flight's date three times. Although I have scheduled a surgery in south america TRAVEL ONE did not want to leave the original schedule. Horrible agency. They told me if I do not accept their conditions I will lost the money of the ticket. I will hire a consumer attorney.

I had the worst experience by making a reservation with One Travel. First I was charged 63$ which was not showed initially and when I put my credit card number it was shown in the receipt which I got in the email, which doesn't make any sense. Then I need to cancel my tickets and we had a deal that I will lose 350 dollars and get the remaining but 350 was extra charged to my account and 250 dollars were also deducted which was defended by saying that 350$ is company cancellation fee and 250 dollars is the airline cancellation fee. Meanwhile 63 dollars are out of scene. They were not counted while giving the money back. Worst ever experience.

We purchased our airline ticket online from Travel One for the family to be in Las Vegas for the New Year celebration. I received the confirmation email but did not open it. A couple of weeks later when I opened the confirmation as I needed to know the flight time, I noticed that the agency has changed our return flight to afternoon of December 31 and has given us 4 hours to call if we do not accept the change of date. I wish I knew how to go about suing Travel One for this scam.

I purchased several tickets through One Travel at one time for my son and I, we were going home for Thanksgiving trip home, haven't been home a long time. Long story short I still haven't received my refund back after they said they will return it.

Traveling for family emergency. Booked flight but no Record Locator given to me to allow me to get seats, check-in with airline, or arrange baggage check in advance. Chat attempts don't connect to their server. Emails go unanswered for days so far. Finally, after long time on hold, spoke with human who would "connect me to someone who can help instantly". It put me back in the queue, on hold longer and longer. Poor service - never again. I just hope I can get on a flight tonight. Stay away from this one.

Booked a flight through online travel agency back in Feb. Used CC and paid for 3 tickets to Panama. Today decided to check at the airport and was informed United Airlines no longer flies out of Moncton. They in turn informed me to call the travel agency. Their response was they can only reimburse me for the funds. TEN MONTHS! They stated they tried to call (but anyone knows as soon as you hear this is Travel One or any other firm, we usually just hang-up) Not interested in solicitation. The E-mail was incorrect therefore they could not contact me. Whatever happened to SNAIL MAIL??? Anyways they will reissue tickets with different airline carrier for $1200 addition dollars. I had no choice until I got the itinerary in US dollars.

Dishonest scammers. Had to cancel the flights for my elderly Mother. Got someone on the phone the first time, then they hung up after they told me to call the "Flight Insurance People" whom they recommended. I called a half dozen more times, busy or no answer. The flight insurance people were non-existent as well. Chalk it up to I lost $500 and that's what I would have saved on the ticket booking through these scammers. I hope they're turned off soon.

I had a problem with a plane ticket I purchased. I called several times and the phone got "disconnected" EVERY SINGLE TIME. One of the time I heard someone picked up and Hang UP. I was on the phone with 6 different people for more than three hours. They were extremely unfriendly. Some were downright RUDE. I understand that I save a few bucks through onetravel.com, but I don't think the aggravation, unfriendliness, and the time wasted is worth it. I rather paid more and get treated with sympathy, respected, and understanding, something that ALL YOUR representatives seem to lack (and I spoke to 6 or more in one Day, including 2 supervisors).

This 3rd party agency is one of the worst companies I have worked with. Their customers service is more concerned about sales vs concern. All the steps involved. You have lost my business. I will rather pay more and deal with airline company directly.

FRAUD: I booked a flight in Costa Rica with OneTravel.com. What I got was a flight with times that did not exist. I called the airline. It had no record of the seating. Lucky for me my travel companion caught the discrepancy in flight times.

Worse booking site online. Trust me, once you book with them they will overcharge for ** stuff and say "No, you authorized it." Customer service is brutal, I think it's mostly like they are scam artists, rip you off. Cheap booking my **! Save your time and money and book somewhere else cause here you will pay way much than you think you would.

I have booked with them for a premium economy two seats in a round trip to New York and they charged me for that 1913 USD which is the same amount as if you booked from the west jet site directly. Anyway when I get there I was surprised that my seats are in economy and not economy plus. When I called the customer services the next day, they told me that their supervisor will call me to solve and return my money, but nobody called and the problem still there and each time I call them they tell me the same story that their supervisor will call me back but still nobody, so I think they are a bunch of thieves that nobody should book with them anymore.

Be aware that their system is set up to make sure you cannot go directly to the airline and book your seats. They charge 12 to 15 per person to book them for you. On an extended trip to South America, we booked around a dozen flights. I used One Travel for several hops through Brasil and was perfectly happy with the booking experience and their rates. If you do not care about seating or have any other issues like needing a wheelchair, which I do in large airports, this is fine. You take whatever seats are available when you get to the airport. However, if you really need to have arrangements for assistance or seats ahead of time, you cannot do this if you book through this service. I really need to have window seats that recline when I fly for more than an hour in order to take the stress off my back.

My wife tried to change a dodgy booking that One Travel already had set up. It was going from Melb to Sydney then to Hawaii, but the layover time was only one hr. We didn't know Sydney airport, but there is no way we could get from the domestic terminal to the international & get through customs with our disabled son within an hour. Also in their own terms & conditions they state it should be 3 hrs before you catch a international flight. The supervisor Sherwood has hung up on us & has also lied to us about the manager calling us. This company needs to be more proactive in helping the customers, not treating them with contempt.

I went online and looked at a Washington/Milan-Venice/Washington flights for 2 of us. The quoted fare was like $2,900 +/- When I put all my information in (including credit card), it gave me a rate of $8,000 something. I was shocked and there was an area to refuse the booking which I immediately did. Why not tell me that before I put all my credit card information in? Well someone (NY # phone but an Indian-speaking person) called me forthwith. His explanation was that US Air and American were merging which caused a system error. I was a little perturbed in that he was able to get me still a good rate of $1,499 for each of us but still about $50 +- more than the original amount on their website. If he went over the $1,500 mark, I would have refused and continue to look elsewhere. It probably is a scam but being I was satisfied with the flight cost, I went ahead and booked us.

I wanted to book an online flight but there was no option to add a lap infant, so I called the company to inquire about how to proceed (not wanting any problems with my first flight with my baby). The customer service agent, Tat, was rude and not communicating effectively with me. Eventually, I booked the flight online and ended up having to call the airline itself to add the lap infant to the itinerary. Will NEVER use One Travel again, even if they do have the lowest prices...

ONE TRAVEL is a company to stay away from. Do not plan or book any trip with them unless you want to waste your time and your money. I have been battling with One Travel since 11 am (eastern time). It is now almost 4 pm and the issue hasn't been solved yet. Stay away or you'll regret it. They will let you book a trip and call you the same day of your travel to tell you the pricing has changed and you have to pay more.

Onetravel has hidden fees (35$ to reserve your seat on the plane, when you can do it for free with the airline). It also costs more to buy from them than to just go directly to the airline's website and buy direct. Ended up paying 10% more for the ticket because I was stupid. Don't be stupid. Go directly to the airline site. Stay away from Onetravel (aka: cheapOair).

Like many others I was happy to find tickets matching the times I needed. The reservations got changed, the refunds not given, aggressive and rude customer service. But this is not why I'm writing the review. Please all of you take the time to file in complaints against this company with the actual airlines. Onetravel makes their money using those companies and if many of us make them aware, maybe they will stop doing business with them and others like it. Social media, flood their page with your experience.

Onetravel rep told me that airline would charge me to get assigned seat. Onetravel was going to charge me to do that. I don't think I let them, but turns out the airline told me they do not charge to assign me a seat!!

I bought my flight tickets along with travel insurance protection which they advertise you are able to get full refund in case of cancelling. I end up had to cancel it but they never gave me the full refund. I called up the insurance company and they don't acknowledge the policy. I am very angry about Onetravel being dishonest to their customers! And also they outsourced their customer services to India and I had to wait almost an hour every time I called them. It is absolutely unacceptable! Stay away from this company and you will have a peace for you mind!

One Travel-One Trouble. I am a doctor and like to get lowest price to travel. On the search engine I was directed to ONE TRAVEL- One Trouble dot com. The search engine showed the best price for the onetravel.com, for about $860. To buy this ticket from them, I had to enter flight's route, dates and CREDIT CARD information to purchase this ticket for that price. I clicked and was given instruction to call the onetravel.com free phone number with my reservation code. When I called, the lady with the Indian accent informed me the price of that ticket is gone up to about $400. I asked if my credit card was charged, she said "NO." I said "I do not want to buy the ticket for this high price." She said she will look for better deal and changing the dates. I said to email her findings to my email.

Pulled up on Google the name of the local airline. The name of the airline was big and bold, had no idea it was not the actual airline site. Made flight to Dallas TX and everything including my Visa payment with thru within minutes looked like no problem. Until I received my confirmation minutes later and noticed the flight date was wrong. Started calling customer service to get it changed.

Charged twice for handling fees. No travel insurance as requested. Did not make arrangements for seating together. I purchased travel insurance for $116.00 instead of $72.50.

First of all the subject travel has been our routine for the last 14-15 year. For the three years prior to that I flew there alone. I am a service connected disabled Vietnam era Veteran. Booking with your service was the biggest booking mistake we ever made. We travel to Russia from Phoenix Arizona every year. It should also be noted that upon check-in at our departure point every supervisor and manager on duty tried to fix your mistake to no avail. They all tried to override or change codes to allow our luggage to be check through to our destination.

I am very unhappy with the online travel companies. I complained about CHEAPOAIR. Now I am complaining about One Travel for the very same reason. This company is posting good flight deals online but when I go to book them the price is much, much more. Tonight I went to book a flight from DTW to STX for two round trip leaving DTW on 3/14/2015 and coming back on 3/25/2015. The price was quoted for $1073.40 but once I pressed book it, it became $1953.40. It certainly looks like a bait and switch to me. I wonder how many go ahead with it not noticing the price increase.

Purchased two round trip tickets and made a car rental. The information we inputted (names) was correct and double checked by us. However, when we checked the e-tickets and itinerary, the last name was missing the first letter. When we called within the 4 hour period, they said we had to pay more money because the ticket had gone up in price because they had to re-issue new tickets. However, we had checked with the airline who stated that the price had not gone up. Totally a scam from the outsource location in india. Will never deal with onetravel again!!!!

DON'T BOOK WITH THIS WEBSITE!!! They emailed me numerous times trying to change my itinerary or they would cancel my ticket and "refund me". I had booked and paid for this round trip a couple of months ago, but my Dad died 10 days ago, so this trip turned into a funeral trip. I received a call from a Travel One Rep (out sourced in India) one hour before I was leaving for the airport, the Rep told me "frontier has cancelled your flight, the ONLY ALTERNATIVE IS TO ACCEPT A REFUND". I had just confirmed my flight with Frontier directly, and I was all good to go. There was no way I could cancel this ticket. In talking with the customer service rep, she was very rude and kept telling me to calm down. I was not crying nor did I have my voice raised, but I was just so confused as to why they would be so adamant about canceling my reservation. After much stress, phone calls, and yes tears, I eventually got on my flight. Frontier agents told me this booking website is very shady and they have experienced many problems with them. So please don't use them!!!

I bought my son and his fiance a trip to the Bahamas and started receiving alerts that airline had made changes to itinerary. It appeared you had to accept these changes. Recently I discovered that their return date was a day later. Had I not checked they would have been in the Bahamas with nowhere to stay that last night. Today I received another alert stating the airlines was making another change. This would put them a day late. The resort is booked. They are planning to get married 24 hours after arriving which is Bahamian law. On today's alert I read it very closely and it appears that they are offering the change. You can accept or not! This whole business has totally confused us. Cost me an extra night at resort and nearly screwed up the wedding plan. When I called them, I found out that they are outsourced to India. Major hold time and difficult to understand! I will never use them again!!

I had to repurchase a new international ticket in Feb. 2014 just before I traveled to avoid the snowstorms. I asked Onetravel.com whether I could use the credit of the old ticket. The answer was yes. The credit was $637. Then they sent me an email to confirm the credit. If I ever use the credit, I have to pay the $300 for using the credit. Still, I have $267. Now 7 months+ later I am ready to use this credit to buy a ticket costing $323. One would think that I just pay nothing to purchase the new ticket, right? Guess what happened? Number 1: I called them several times today. Each time when I called, the credit kept dropping. Finally, It dropped to $540. Take the $300 out, there is $240 credit left. When I was ready to purchase the new ticket with the $240 credit, Onetravel.com said that I have to pay another $300 for purchasing the new ticket. Now if I am to buy the new ticket, I would have to pay out of my pocket another $383. This is a highway robbery.

I had booked a ticket online and had the understanding that they provide the best prices. The ticket in the next hour become $200 cheaper for the same flight and same days and when I called them and asked them to check they said the systems were down. I called them 4 times to in a span of 4 hours and got the same reply. Eventually they said they will not be able to help me.

Each and every time I book with this company I have always experienced problems. I am a student and I chose to purchase flights with this company due to the airline fares they offer. However, with the money I've lost each time I might as well have purchased a first class ticket somewhere else. The first time I booked a flight with them was 3 months in advance for a flight from London to Istanbul with AtlasJet for the 12th of July. Their policy is that if you cancel within a certain number of hours within purchasing your flight they will refund it. I called and a recording came up directing me to follow the prompts if my flight was not within 7 days. I followed the prompts and entered my booking number to cancel my flight. The next day I followed up by calling to double check to see if the flight was cancelled and gave the same booking number. The representative reassured me it was cancelled. I proceeded to then book a flight with British Airways through Cheapoair for the 13th of July. A week later I received an email informing me of a double booking conflict with my flights.

We booked a flight using Onetravel in Jan 2014 departing on Aug 30th from Paris CDG to MCO in Orlando, Fl. The original reservation was changed by the airline and Onetravel notify us that it will re-booked us for an earlier flight. We got the new reservation with seat numbers. When we arrived at airport to check in, Air France our carrier told us that the ticket number submitted is not valid. We called Onetravel several times and was put on hold so many times that we spent at least 15 Euro on phone cards to get it cleared up. To make a long story short, the earliest this travel agency can get us back to our destination is Sept 3. We spent at least 600 extra Euros for hotel, cab fare and meals because of the inefficiency of this travel agency. The supervisor promise to submit my hotel bill to the management for reimbursement but I doubt I will see a single cent back. If I do then I will give them some credit. Otherwise, beware of this travel agency. The small amount of discount you get might cost you lots and lots more.

After I purchased airline tickets with OneTravel (which is now Cheapoair, the same company although they advertise as though they were separate) my credit card has been fraudulently used to the tune of $20,000 for all travel-related purchases (United tickets, Delta vacation package, etc.). I tried to alert One Travel by phone, but after holding for 44 minutes I gave up. Thanks to VISA I managed to clear the fraud. But I will NEVER purchase tickets from either of these companies.

I booked a flight nearly a month in advance. Everything went well. I was given a confirmation, flight info, even seating info. However, a day before the flight, I go to confirm my flight and it's scheduled for a month out & I was charged $200 and told I made the changes when I didn't. Well, I have a flight but I can't get my money back. Don't use these idiots. It's obviously not always best to go cheap and trust me after this experience, I will definitely remember this.

Onetravel sends me emails regarding lowest airline fares. I finally try to book a reservation for two and find you cannot do more than one person. So I phone telling them what I need and quoted the price from my email. The agent takes the info including credit card info. I ask "what is the grand total for two people?" He quotes "$705.40" and promises a follow up email with the reservation info in an hour. I had to call back three times to finally get a copy of the reservation where $885.40 was charged to my credit card. Needless to say I called back asking why.. "I was informed the airline taxes etc had changed". This was a lie as I have checked the next day (this was suppose to be a two day sale) and guess what the price has increased $1.00....... well well well.

This lying company charged my account almost 400 dollars and they ran my credit card. The charge was supposed to be for 200 dollars. I get my statement it's almost 400 dollars. I don't know what other charges they added on without my permission and when I contact them, they claim I accepted the terms and won't give me a refund without me sick with cancer or life threatening injuries. They are scam artists and will deceive you and charge your card without your permission.

Many people complain about the fact that the website isn't friendly or that they add additional charges unto your bill when you book. My complaint is quite bad and I actually was thinking of taking some action against them. I booked a ticket from Italy to Fort Lauderdale on June 6 to travel on July 22. I understood that the ticket was non-refundable but I verified that I could change the ticket for a cost (which I could). I called OT on July 20 and was not successful in getting through to them. I had an online help desk chat with representative and we changed the ticket from July 22 to 29 for an additional amount. She confirmed this in the chat and it ended. I received the new itinerary as well as the information asking me to confirm that the charges were fine. I consented. Unfortunately, the story does not end there.

I booked a flight in February for September 2014. My stopover was Seattle to see family, my only fault in this is I did NOT check my itinerary closer immediately. It was when I had a problem, we had issues and I discovered how much those issues would cost me. My fare was initially 100.00 less than what was charged me, which I found out from one of the airlines who was kind enough to send me the itinerary, because One Travel did not. But I had to change my reservation to get off and my layover point which was supposed to be Seattle going both ways and come to find out it was not. I'll accept that blame but it cost me 2200 to learn that lesson to fly to and from Seattle from Baltimore with 7 months notice and the flight they charged me the changes rates for, has been changed twice since that time.

I have booked through OneTravel many times and have always had positive results. The one time I had an issue, we had booked a hotel in Amman, Jordan and the hotel had no record of our reservation. I paid for the hotel again and then immediately emailed OneTravel. They refunded the full amount paid without any issues.

I spent a lot of time researching round trip tickets and thought One Travel had the lowest price. I booked my trip, but a few hours later another site had discounted the same trip. I immediately sent an email to One Travel to discuss their price guarantee and possibly getting a small rebate. No response to my email. Resent the email - no reply. I then went to their site and used their Customer Service form and finally receive a response basically telling me that they are a travel agency and negotiate prices with the airlines.

I booked a flight with US Airways through Onetravel.com. As with other online providers, I entered flight route, dates and credit card information, then clicked to confirm the reservation. The next page that opened showed an amount that was almost 400 dollars higher than what I had just authorized! Luckily for me, there was a credit card hitch, and I was thus able to cancel the payment. Oneworld.com called me within minutes (someone from India), trying to get me to book again. I inquired what had happened and was told that the price of the ticket must have gone up between me authorizing the payment and they sending me the confirmation. In a time span of two seconds! My advice is: If you want to rip me off, at least do it intelligently. I booked elsewhere.

I just recently used this online company to book a reservation and thought that I was getting a great deal. However, it turned out to be a nightmare! OneTravel's computer system conveniently switched my dates for departure and arrival and when I received my itinerary, I called to let them know of the error. Unfortunately for me, CUSTOMER SERVICE WAS THE WORST! The wait time to talk to an actual person was 39 minutes. Then I was switched around and finally got to a "Manager" which told me they could do absolutely NOTHING :-( I received no help at all from this company! I had to end up calling Frontier Airlines direct to get some help. Then I ended up paying even more money because they said OneTravel is a separate company from them and I would have to dispute with them directly.

I always book the flight with reputed travel websites but my wife found this Onetravel site offering lowest cost tickets. I was happy that I was able to get the best possible price for the ticket to India. My itinerary was as given below:

Company is making fake bookings for rooms not even available then not notifying customers that they have no reservation. Completed my booking on Onetravel.com for a reservation for 2 nights w/ car rental. Received confirmation booking, then a week later get notified my card could not be charged so the hotel portion wasn't booked? Not sure why the card would be declined, let alone why just the hotel portion would be cancelled and the car rental remained if my card was truly declined (which I knew it wasn't). Then I asked why I couldn't just provide my card information again and he stated I would need to rebook online and he would cancel my car reservation, but there was a penalty which of course sounded ridiculous so I asked if my card was declined how would I be penalized and charged? He then agreed and cancelled it so I could rebook without a fee after I argued with him.

I'm writing on behalf of a friend, as she rarely uses the internet. She booked a return trip overseas flight. They scheduled her return trip with an 18 hour layover rather than put her on the next connecting flight home. Why would anyone do this? The information sheet they allowed her to print off didn't specify anywhere that this was the case. She had filled in the information using my exact flight information so we could travel together, so she had no reason to think they'd booked anything else.

Onetravel has offered to reimburse me for having to change a flight in order to board my pet.

I needed to change my travel plan with OneTravel -purchased the insurance in case this happened. Onetravel told me that my "cheap" flight that I had purchased had NO value - I paid them $140 - seemed like a value to me. It would be WAY cheaper to buy a new ticket (no refund - throw away the $140) and get a new ticket for $245. If someone died I could contact their insurance company and "maybe" get a refund. They were rude and discourteous and basically said if I did not want the new ticket they could not help me further. Just go directly to your airline of choice (not one that uses these scam companies). Book your flights directly through the airline or use a quality travel agent!!

I recently used One Travel and have used them before without a problem. However this time, the ticket I purchased just a week before went down by four hundred forty dollars. I called United who said that the booking agent would need to refund the difference. When I phoned One Travel however, they offered me a forty-five dollar refund. If I am booking through a travel agent to save money, why would I want to lose that much money. I phoned them again and spoke with a manager who was supposed to get back to me. Needless to say, I am still waiting. If you want the best deal for your money, I recommend using anyone else but One Travel.

Used Onetravel.com last week to book a flight (which I noticed later was $20 higher than on the airline's website) but had to cancel an hour later due to a death in the family. I got a $21 refund almost immediately?? If they could refund $21, why was the rest of the airfare not included? Sure hope they come through with the balance in the 7-14 days as advertised.

Living on a fixed income. I tried to find the best deal on one round-trip flight. I had specific days for flying out and flying back. After I booked my flight I got a confirmation. I paid $229.00. The confirmation came back with different fly out and fly out dates. I called and spoke with a woman, or rather she spoke at me, I couldn't get a word in. Anyway, she cancelled the flight and said she would refund it.

This is a very unfavorable review of onetravel.com. I booked a trip in March for travel on June 15th. My booking included 4 flights from Boston to LAX, LAX to LAS, LAS to SFO, and SFO back to BOS. Also included were my seats. When I called the airlines to confirm my reservation 4 days before the trip, the seats were not booked. It cost me an extra $120 to book my seats with the airline. It was One Travel's fault because their agent did not complete the booking correctly. They refused to own up to this, and they would not answer or respond to my calls. Do not book with them.

My father booked a ticket through Onetravel last night to attend a funeral. After receiving confirmation of this booking, he called this morning to see if he could secure a confirmed seat number. He was subsequently told that the price of the ticket had increased as of TODAY, and that he was expected to pay an additional 500 dollars. He ended up having to cancel the ticket. I've never heard of any business making a customer pay the new amount for a ticket AFTER the transaction is already complete and confirmation has been received.

I thought I was getting a great deal on a family vacation to Hawaii when I booked with onetravel.com back in November 2013. My flight now leaves in 3 days and I just got a call at 7am on a Sunday that there has been a major change to my outbound flight (new departure time, longer layer in a different city, different return flight time). I looked at the notification in my email and tried to call the number provided but they are closed on Sundays. I ended up calling the airlines directly to see what my options were and the airlines told me that they have been contacting onetravel.com since Nov. 24 regarding this change and now there aren't many options for 4 people except the flight with a 6-hour layover which is almost 3 times that of my original flight and at this point we are not booked on any flight.

I have phoned One Travel 3 times without reaching the Seating Assignment department that I was transferred to. The last time, the phone went dead. I can make the seating assignment if I pay $11.95. This fee was NOT disclosed when making the booking. I would not recommend this company.

NEVER, never, NEVER book through Onetravel.com (which apparently is owned by the same company as Cheapoair, by the way, both based in India). I hardly ever take the time to write online reviews, but this company is not just lousy customer service, it is basically a scam. People should be warned about it. We made reservations to Madrid three months in advance, then they sent us an email that our reservations were changed and that we had to accept the new ones immediately or forfeit all our fees. The only alternate reservations they sent us were totally senseless: they had us departing on a connecting flight hours before the first flight even arrived. Getting resolution from a customer service person is impossible. Two hours on hold: finally you get the person in India who informs you that someone will call you back in 72 hours. Surprise! you never get a call. Another two hours on "live" chat - you never hear from a person. Email - no reply, ever.

I thought I had found a great deal on a flight from Calgary to Toronto on Travel One's website where it advertised the return cost as $583.72 in Canadian Dollars. I have purchased other flights to the U.S. and Australia on other websites and they charged my credit card in Canadian Dollars. When Travel One charged my American Express card, they submitted the charge as $583.72 U.S. $. I inadvertently sent them the wrong e-mail address and did not get a confirmation. They did have my phone number, but did not call. It took me 6 days of e-mails and phone calls to get any response from them at all. I was told that their price guarantee is 24 hours and their terms and conditions which are at least 10 pages long state they charge in U.S. $ I have American Express disputing my extra charges.

It's not worth the few dollars you thought you could save by going with OneTravel. It is a SCAM. I wish I would have found this site BEFORE I booked two flights. Now the airlines have no record of the flights and I keep getting passed from one department to another and holding on the phone for 45 min each department! This company is supposedly located in my home town, Las Vegas, but the office is a little 1 room suite that is locked all the time and the customer service reps are all in India. It's a Vegas sham and scam and now I'm hoping and praying that American Express will protect my purchase and get all money refunded to me for this fraud. We will see.

So, I booked a flight with them for what turned out to be the wrong day (and am thankful it was) due to their different day offers that aren't well marked. I see that this was my mistake, but then I looked further into the company and decided I should get out when I can. Luckily, they have a cancellation within 4 hours (for free), so if anyone sees this in 4 hours of booking please make note. Of those 4 hours, I spent almost 2 trying to get to them on the phone. I found that one of their numbers let me sit for an hour before dropping, but another I made it past relatively fast. If you do what you should and cancel, use the 1-800-425-4567 number. You may have a chance. I got the email confirmation and hope the money turns out ok. The guy on the phone was helpful but did not sound like he liked his job ;). Good luck to all on this page.

Do not, do not, DO NOT book with TravelOne. They have horrible customer service, no cancellation insurance policy, and are full of spam! Just please don't do it! They are a part of CheapOAir too! They are cheap, horrible quality.

Got a flight reservation with ONETRAVEL and due to some circumstances, I had to change my flight dates. As I was proceeding to reschedule the new dates, the operator on the other side - although very polite - has informed me that I have to pay a sum, a few dollars less the initial flight of 3.0 hrs round trip. I had to fork out 1000.00$. Do not believe that this kind of pricing should be allowed when the site on that flight can be resolved in a matter of minutes. I called Lufthansa and due to the fact that I purchase the ticket with ONETRAVEL, they cannot help. So for that short flight, I'm going to have to shell out the price for a Transatlantic flight.

I am writing in distraught and disbelief to how brutally onetravel.com has ruined my trip! Not only hidden fees keep posted on my credit card even after my trip was supposed to have ended, the worse is when you've been told 'no reservation' is there for you! Who can tolerate being denied access to a flight, thought to have been booked for you just to discover at the airport there has been no actual reservation! Yes, believe it or not onetravel.com DID just that to me!!!!!!!!!! Don't believe it? Go ahead and book with onetravel.com, you might just happen to be the 'lucky' next!

You think you may be getting a discount but they price their tickets about $35 higher than going directly to the airline. So if they give you a $20 discount you would still be paying $15 more than the published airline ticket. THIS WEB SITE IS A SCAM!!!! DO NOT USE.

Worst company ever! Their prices are higher, service sucks, and they charge $50 on top of the airline cancellation fee to cancel your booking.

Purchased two round trip tickets to Atlanta, GA. Extra charges appeared on CC two days later. No one answers the phone. Charges for seats appeared three days later in addition to extra charges. Called bank to cancel the card and dispute charges. This is a FRAUD! DO NOT USE THIS COMPANY!!!

I booked 2 tickets and have an email confirming the charge. When my CC statement was produced, the total amount did not agree. There were additional charges not on my confirmation email. I called twice for a total of 2 hours on the phone. First time I left message with no response in 10 days. Spoke to a representative during the 2nd call, who advised me my flight had changed, we made the updates, but she could not help with billing. I was transferred to the billing dept and had to leave a message. 10 days later, no acknowledgement. I am really getting afraid this is a fraud. Hope my CC company can help me out

Will not ever use this place again. Can't get in contact with anybody and when you do, you cannot understand them or while on hold for 15 min., your call gets called. They are not specific with the charges. The insurance cancellation is a rip off....

It is probably too late if you are reading this. OneTravel is a fraud. Booked a trip to Thailand. They sent booking info and indicated tickets had been purchased. A few days before the flight tried to verify flight information. The airlines received the reservation but the tickets were never purchased. By that time it was too late. Not sure what OneTravel gets out of it??? They get your CC info and then send you too another company. WARNING, WARNING, WARNING.

Rep asked to charge my credit card for booking coach seats. I asked if I would have the same seats without being charged, he answered yes, after I said, booking seats is free. Foreign accent, he would have loved my cc number. Wouldn't tell me what seats he booked, just that an email was sent. I said, "Forget it, I'll do it myself" and hung up. He called me back, told me all the seats, but my traveling companion was seated a row away. He tried to convince me it was only one row away! Took 10-15 min for him to look up my info, so I started asking how much longer, then he got faster but went through whole itinerary unnecessarily. Poor experience, way too much effort, stress and discouragement with the feeling that this company was not legitimate. Never, never again. DON'T USE THIS COMPANY!!!

Fraudulent website! Don't book with this company (or with Cheap Air, which the representative started to answer the phone with). I was looking for a good fare and checked out this site. I chose a flight, started to book it by putting in my information, then decided I'd better check the reviews before finalizing the booking. The reviews were really bad, so I went back to the "OneTravel" tab on my browser and started to delete my information. I tried over and over again, but the site doesn't allow deletions. I had NOT submitted my reservation yet, I couldn't delete my information, so I just closed out of the site.

Purchased tickets for travel. Set requirements for travel, but did not realized return time was 5 am. I take meds so am not easily awaken, needed to change return time. Was informed I could do it for $200.00 extra. One travel contract does not indicate how much more cost for changes but $200.00 is pretty high. Flight is with United Airlines.

I was charged twice for the same flight causing my bank account to have a overdraft fee. I have tried calling and leaving messages, I have tried the chat online and I have tried emailing with no response at all. I will NOT be using this site again!

Beware of Onetravel.com! I booked a flight in Canada, and my online bill was for a total of $1212. When I got my credit card bill, I find the airfare fee charged was in US dollars (not Canadian as I understood) and they added a few service charges which were not mentioned on my itinerary. So, I was basically deceived into paying an extra $187.00 for travel I could have booked directly with the airline and rental car company. A painful lesson learned. Don't make the same mistake I made. Do not book with Onetravel.com!

BEWARE and book with EXTREME CAUTION. They Charged me a total of $1748 total for their so called "cheap flights". They booked the incorrect price for 3 flights from Denver, Colorado to San Diego, California. When I confronted them about the issue the customer service rep told me it was my fault and that to fix it I would be charged a total of $335 for the flight change. I told him that I was extremely upset about this situation but I have my friends WEDDING to attend so if it was gonna cost that amount to charge it to my card. I woke up and checked my bank account and they had authorized a $1040.85 fee charged ON TOP of the $708 I had initially paid.

We booked tickets last year for the 10th of November 2013 - to the 17th of November 2013, for a vacation to Cocoa Beach, Fla. Due to a family emergency we had to cancel and a man name Chris that I spoke to from Onetravel stated I would have to pay $205.63 rebooking fee and I'd receive a credit for the difference of the original $807.20 fee I previously paid. They still charged my credit card for the $205.63. When I tried to rebook a flight, I was told I could use my credit but I would have to pay $200.00 per passenger to rebook (airline charges) and an additional $532.00 for the flight. I wasn't told about any additional charges and now I would have to pay a total of over $2,000.00 total fees (rounded) for a flight for two from Myrtle Beach S.C. to Philadelphia Pennsylvania. This is the most outrageous fees I ever seen in my life! We feel like we were ripped off, and will never use this travel co. again.

I booked with One Travel because I seen that they let you cancel or change your flight. I asked them questions when I booked due to my health and was then told I could cancel and re-book anytime within 18 months, so I called One Travel to cancel my fly dates and was told I have to pay $200.00 then another $75.00 and I will not get the same rate for the flight and have to pay the difference. I wasn't so pissed off to that fact, I was so very pissed off the way I was spoken to and was going to blow up on the phone but I held my cool and told them I will give a review that could hurt their business.

On 2/7/2014, I booked an Ethiopian airline and paid trip insurance online through Onetravel.com. My flight will depart Washington to Addis Ababa on 3/16/2014. And from Addis Ababa to Enugu on 3/17/2014. But, On 3/5/2014, the airline informed me that they have cancelled my 3/17/2014 trip from Addis Ababa to Enugu and to contact onetravel.com and offered 3/19/2014 alternative. On 3/6/2014, I was able to get one travel's rep Polly ** who informed it will take them 7days to give confirm or deny ethiopian air lines offer.

Bought (Seven Corners Insurance) on a flight that was offered on Onetravel, I had a medical condition that came up and I was not able to fly. Was told to get my refund, I needed a Doctor’s letter. Sent it in and it was returned with no explanation. Called they wanted a cancellation letter from the airlines now. And also the airlines will give me $322.00 credit. But will charge me a $200.00 fee to rebook the flight.

Upon researching airlines for my trip to Florida in February, I came across your company, One Travel, hoping for good intentions and experience through this company. I was wrong and extremely disappointed in my decision. As I entered in the correct dates I needed online, which were February 19th through the 24th I came across that these looked like a fair amount of pay for airline tickets. So I proceeded to go ahead with payments. Checked out my receipt quick and went on with my day. 48 hours later I decided to go ahead and check my dates just to be sure, when I started to look at everything closer, I realized I was not given the correct dates. I was given the 25th through the 26th which were not even any of the correct dates I needed.

"Do not book with ONE TRAVEL." I book my vacation with One Travel and this was a big mistake. They are not an American company first of all and they provide very poor customer service. I book a flight with One Travel and paid extra for change of flight; however, my flight did have to be changed and they still charge me 400 dollars extra. I said I paid the extra insurance, they said it does not apply to this change. Also I had an emergency to return and One Travel would not rebook my ticket so I had to purchase new tickets just to get home.

DO NOT BOOK AT ONETRAVEL!!! They have hidden fees. Yes they are cheaper than the others comparing to Expedia, CheapOair, Travelocity, etc... but my god their customer service sucks! I was waiting for almost half an hour to ask them why they charged me additional 46 dollars. I'm really upset, I know its not a big money but still I thought I got the cheapest flight. Also make sure if you are booking from Canada to double check the USD to CAD rate that day because they charged me extra 14 bucks for it while it already said CAD amount on the website. Please BEWARE if there is another website you could book your flight that can be the cheapest go for it! Do not trust Onetravel!

I made a reservation for the 23rd of February from Sacramento, CA to Savannah, GA. After paying for the flight, when the booking info came through it was for the 25th of February. When I tried calling to correct the situation, I was put on hold and waited over 45 minutes with no answer. I tried calling again several times over the next 48 hours with never getting through. I stayed on hold for more than 30 minutes each time with no answer. I finally got through on the website online chat with no satisfaction. They wanted $270 to correct their mistake and change the flight to what I originally requested. I'm on the phone as I am writing this complaint and have been on hold for 46 minutes so far with no answer. Do not ever use One Travel website.

Using One Travel to book a flight. On checkout the month of the flight changed so I was booked on Feb 17th rather than March 17th. One travel did not acknowledge this and it cost a total of $470 to change a $612 ticket. Also One Travel did not mention the $56 booking fee which was charged to the card separately and in addition to the ticket.

In searching for fares for a trip to Europe in July I found this site, which was slightly cheaper than Orbitz for my itinerary. Since the site appeared along with the major travel sites, I foolishly booked with them. I had the same experience that others have reported: you search on specific dates, and the search results are actually for different dates. I didn't realize that this had happened until two days after making the booking. I immediately called One Travel, and spent over an hour on hold, only to talk to an agent who claimed that he could not do anything for me. He also claimed that if the search results are not for the requested dates, a pop-up window is supposed to appear alerting the customer.

I have tried several time to buy the low fares on this site. Each time I complete entering my credit card information and filling out the form, it tells me the fares don't exist. Why show them if they don't exist? I think all they are doing is collecting personal information so they can sell it. It is up to you, but I recommend trying other more reputable sites.

I booked a one-way flight from Los Angeles to Bangalore almost a month and a half in advance. They made it a mess with airlines as I wanted to change my travel date… the Onetravel website was showing the itinerary as per my revised date. However, when I went to airport on the date of my journey, I showed them the ticket. I was told by Singapore Airlines crew that my ticket was invalid for journey and I needed to talk to Onetravel about it. These people instead of changing the date, they canceled the ticket itself. So frustrating, they kept saying they have no mistake in this… since it was a non-refundable ticket. I lost $870/- in this transaction. To listen to this recording by telephone please dial ** and enter Recording ID: ** when prompted for it. You will know their truth. I would suggest all my friends here to completely refrain from these fraudulent websites and as much as possible book directly from the airlines.

I booked my return ticket six months ago from LA to Delhi, India. My bad experience started when I received a mail after 15 days that my flight schedule has changed and so I accepted it. However, after a day I got a call from Onetravel.com representative that for new schedule I need to pay my fare again as my last ticket fare has been already refunded and I need to make payment within 24 hours for the new scheduled ticket. My bank statement did not show any refund status and so I tried calling them many a times but always I wasn't being left on hold for 45-60 min. Eventually, one of the representatives solved the matter after fighting with them on phone.

Fraudulent website! Don't book with this company (or with Cheap Air, which the representative started to answer the phone with). I was looking for a good fare and checked out this site. I chose a flight, started to book it by putting in my information, then decided I'd better check the reviews before finalizing the booking. The reviews were really bad, so I went back to the "OneTravel" tab on my browser and started to delete my information. I tried over and over again, but the site doesn't allow deletions. I had NOT submitted my reservation yet, I couldn't delete my information, so I just closed out of the site.

I bought six airline tickets through OneTravel for an upcoming trip and I looked at one of the tickets and the name was misspelled, that's dilemma one. My other situation is, I need to change the departure date to the following day. Well, I have been trying to contact them and got a recording to wait. I waited for over 45 min just to get transferred to another rep because he could not assist me with my situation. He transferred me and put on hold for another 10 min. When this new rep answered he was not clear and I asked for his supervisor. He said hold and then just hung up on me... I called the number he called me from and it did not take any incoming calls.

WOW, if I just knew about these reviews sooner. Well my mother passed away yesterday, under all the issues being handled, I got on the site, did the search for the earliest flight. Results came up, price looked good, booked the flight. After receiving confirmation, call their customer service because I was having a hard time getting to the seat selection part so I needed help getting this done. Got to the airport next morning at 6 am for check in, airline tells me, I am not in the system. Called them back, come to find out once you do your search for flights, instead of the site showing you what you're looking for, or telling you it may not be available, what they do is pop up a different flight date and in small letter say this is an alternative date.

WE reserved an international tickets through OneTravel.com . Somehow, the computer misspelled the last name and or tried to auto-correct the last name and then an e-ticket was issued and was emailed to us. After we reviewed the ticket, contacted the agency and explained the problem and told them that the spelling of the last name was misspelled by a letter. I was told first that I was out of luck and that they couldn't do anything about it that I had lost my money and is not refundable. Then I was told I should call the Airline and to see if they can do anything about it. After I called the Airline, I was told that they couldn't help me that I had to call Onetravel.com . I am being runaround among the airlines and Onetravel. Very bad experience would never again use them. I don't know where they are operating from. They have no customer service. Only think about their pockets. They need to shut down. Bad service. No service .

OneTravel has excellent prices, but if you have to cancel or change your itinerary, you can kiss your money goodbye. I bought a round-trip ticket for an excellent price. However, the cancellation fee was the same amount as the cost of the ticket. The change fee was not so bad, and everyone has to pay the difference in cost, but OneTravel has a requirement that you first have to buy another ticket (at a horrible price), before you can apply what is left of your credit. In other words, the credit was useless. I never took the trip. The money I spent was lost, completely. I don't recommend using this company, UNLESS you are 100% certain that you will not change any part of your booking. So, OneTravel has great prices, but if you need to make changes, their fees and penalties and policies will make you wish you had never heard of this company.

I had a terrible experience using One Travel to book my flights to Las Vegas. Yes, I got a deal... but the customer service on the other hand was TERRIBLE. Never have I experienced so much miscommunication and horrible customer service. These third party websites have some kind of contract of agreement with airlines so that any kind of issues we face as customers, we would have to contact the third party website and not the airline directly.

So angry with Onetravel, booked my flight with them a week ago, got all confirmation emails & ref. numbers. Even rang the airline last week to confirm my booking because I read all the bad reviews after about these scumbags, but everything seemed okay with the airline. Then today I went to check in at the airport & was told that the travel agent- Onetravel - had cancelled my ticket. Could not contact them because I'm in Asia. I had to buy new ticket at airport x3 price. Never use these crooks. Can someone shut these bloody scumbags down.

We put in flight dates for our upcoming trip... OneTravel was one of the price options competing for our business. They were the lowest price. We booked our flight and when the email came in seconds later, they had changed our dates of travel. I immediately called and was told that there was a pop up that should have told me they would change our flight dates to "get the best price". I told them there WAS NOT a pop up and our flight dates were listed on the search and price they offered. They did acknowledge that we did have our dates for the trip listed but the trip was booked for the dates they gave us. I told them I wanted this changed immediately. He then proceeded to tell me it would be a "small" charge in our original booking fees for the change (which is occurring within minutes of booking the trip) He said $35.00. I said fine just get it switched. I get an email from them within seconds and they charged us $35.00 per person!

My son was returning from his first deployment and we used OneTravel to book the trip. However, the dates changed and we were unable to take the trip. After many emails and phone calls they agreed to refund. However, I am getting the runaround and placating responses. I canceled the hotel myself and was given the refund for that. The flight refund is yet to be redeposited in my account as they said they would. Highly unethical business practice and regard for active military duty personnel and family. It has been a nightmare to come to any resolution with this company.

I waited for over an hour on hold. A very rude man finally answered the phone and each flight I asked him about, he said the rates advertised on the website were not available. I asked why put the rates on the website, if the rates were not available? He never answered and continuously told me that my return flight would be on the 15th of December. I told him over and over I could not return on the 15, I had to return to DC on the 13th. He apparently got angry and hung up on me. I immediately called back and of course was on hold for another 40 mins. I then realized there were numerous complaints (241 to be exact) on OneTravel from Consumer Affairs website. As I was reading, a lady answered. She asked me how she could help me. I told she couldn't, too many complaints on OneTravel for me to risk losing my money. I told her to have a nice evening and hung up. I just want to thank all of you who shared your unfortunate experiences with OneTravel, which allowed me to not lose any money and time fooling with this company. They are apparently not a reputable company and I will stay far away from them. I hope each of you recoup your money from these "folks".

I recently bought a flight for my daughter. The purchase was done almost a month and a half before the date of her trip. The day after I had paid for the ticket I was printing the confirmation of the trip that OneTravel sent me and realized that her last name was incomplete. I called OneTravel immediately to make sure they correct her name. They kept me waiting for a long time on the phone and then told me that I needed to pay 300 dollars extra for the change. I disputed this claim and clarified that I was not changing anything: the dates of the trip, etc. were exactly the same. I know I had written the last name correctly when I bought the ticket. They said the penalty would be 250 dollars as a favor instead of 300 dollars if they corrected it at that moment.

I went online to book flights. It showed one price on the OneTravel site but after I filled out all the information and hit the book button I was directed to a new screen that said that it was sold out but for an additional $120 I could book the flight. I thought maybe someone else had just beaten me to the last one so I tried another itinerary. I tried 5 different times and each time the same thing so I called customer service and spoke to someone who asked me where I got the price I had - I'm looking right at it on my computer. He has me email him a screenshot showing the price. He tells me he will look into getting it for me at that price and will call me back.

I booked a flight from Campbell River to Vancouver online. Then needed to make a change. Very unhelpful customer service, so I cancelled original flight and booked new flight. OneTravel proceeded to cancel my new flight (stating it was a duplicate). I contacted them to get it reinstated and finally talked to them in person. They made the change and sent a confirmation. When I got to the airport this morning the flight was not in the system and the plane was full. Had to pay for a later flight and then missed my connection as the flight arrived late. Will never book with them again. Airport personnel had had customers with similar problems before. CheapOair and One Travel are the same company.

Do not EVER use this company. My Middle-East tour was cancelled a month before I was scheduled to fly to Cairo due to the Egypt situation. I contacted OneTravel and they promised a refund with an S130.00 charge. My credit card was charged immediately. A day later I received an unintelligible voice mail about the refund being cancelled due to Turkish Air refusal. I contacted Turkish Air and they stated my tickets were absolutely refundable (with a charge) but I had to work through OneTravel. I again contacted OneTravel with this information and was promised a refund with a $470.00 difference. Again my credit card was immediately charged $130.00.

I bought an online ticket from them and they charged me about $150 more than the advertised price for that ticket. I phoned them and waited an hour on hold and nobody talked to me. I think they are cheaters and do some kind of organized white collar crime. I do not know if anything can be done to stop them from this kind of robbery.

I was told when I booked a one-way ticket from One Travel for San Diego to SFO in July 2013 that for the price I paid, I could cancel and be credited for future travel. I did have to cancel (health reasons - in chemo for cancer) and now in October 2013 have been trying to get that credit applied to another booking. When I tried to rebook with One Travel they told me that it had to be on same airline. I said that had never been the stipulation they had mentioned. So OK, I further researched and found a time and fare that I could do on the same airline (Virgin America), and called them back. This time when I tried to get credit applied they said that it also required that it be the SAME ROUTE.

After confirming flights with the airline, we got to the airport and had to bounce between three check-in agents of varying superiority to locate our booking. The next connection in NY was so tight we had to push and shove our way off one flight and then run to the next gate like terrorists to make that international flight connection by 7 minutes. This was not the flight I had originally booked but ended up agreeing to after receiving the ominous email from OneTravel that "There is no guarantee that the airline may offer you another option. You may lose the entire value of your non-refundable ticket(s)." What is up with that?

I booked through them and they would not allow me to cancel my reservations. They said I had to file a claim through the insurance I bought. The insurance says I cannot file a claim until after I cancel through One Travel. Save your money and go somewhere else. They have made it so difficult. I WILL NEVER USE AGAIN and will not recommend to anybody.

They take my money and don't actually buy my tickets. These stupid monkeys left me stranded and out of pocket. Never bother with these scamming idiots - they'll take your money but you won't be travelling anywhere. These people are con artists. Either that or they are too incompetent to offer the services they advertise. It doesn't matter - what they are doing is wrong.

I was shopping online for a one-way ticket from east coast (CT) to SF on September 9, 2012, in order to return from a visit to my father, suddenly hospitalized with multiple strokes. I looked online at OneTravel website, at a US airways flight leaving 9-10-12 from Newark to SFO but later found a cheaper flight using my Air Miles. I never booked the US Airways flight but later received threatening emails, phone calls, voicemails and finally a multi-page letter demanding payment of $218.10 and threatening to send my account to a collection agency, so I paid it. I WANT MY MONEY BACK. HOW???

Be careful what you read and how you read it. OneTravel uses deceptive wording in its cancellation notice to make it seem like you can cancel a flight when, in fact, you must cancel a flight within 4 hours of making the reservation. And anything over 24 hours you get charged for the cancellation. Nowhere in the cancellation notice does it say that this is from the time the reservation is made. Be careful how you read things.

A hidden $22 charge was charged to me after I made a mistake by booking thru them, be careful with... Google search for an airline as they make their website to look like the airline. OneTravel is not to be trusted.

I, like many other folks, was a victim of their False Advertising. I was trying to book from Newark to India. One Travel showed the cheapest rate of 2265, all inclusive for 2 adults and 1 infant on lap. When I clicked on the Book Now button, it says fares increased to 2700. I tried the site again after a few hours. Same results. Search shows 2265 and when booked, it shows 2725. As usual, a helpful One Travel agent called and offered an even better deal of 2500. Stay away from this site.

I booked flights to Dallas and One Travel offered a hotel deal if I bundled it with the flight. I bit. My plans changed and I needed to cancel the hotel but One Travel said I would have to call the hotel to do that. I did. The hotel said they could not do the cancellation as it was One Travel's credit card (actually Expedia's) and they would have to make the cancellation. I contacted them and after several days, they told me exactly the opposite of the hotel. One Travel lied and that's that. I will never use them for anything!

When searching for airline fares I tried a new site, OneTravel.com, and had a very bad experience. First, they wanted to charge me for seat assignment and when I refused said they would send assignments in three days. When they came, my husband and I are not sitting together. MORE IMPORTANTLY though, when I got my credit card bill I found out that I had been charged a $40 service fee! This was completely hidden at the time of sale (though as I found out later when I called to complain -- and they didn't answer their phones, so I had to learn this by trying to make a complaint to my credit card company -- it was disclosed if you clicked on Terms and Conditions in the tiny print at the bottom of the webpage), being bundled up with the supposed flight price. I book online with comparative search engines all the time and have NEVER before encountered either one of these things. If there is a service charge it should be itemized, and reputable businesses do so. By the time it gets itemized on the credit card bill, it is too late.

Almost every airline company lets you choose the seats. There is usually one button to press, per track, so you can choose your seats (usually on the intercontinental flights). That's how it works.. You press the button, a webpage appears with a top view of the airplane, you click on the available seat you like. Done.

For several days I have been agonizing about poor customer service from an online travel "service" called OneTravel.com. I am unsure if writing your organization can do anything regarding my situation. It has been said you get one chance to make a good impression. In this case what I experienced has me an unsatisfied and frustrated consumer.

I made travel arrangements for certain dates (weekend ) initially, but there were problems with credit card stating it was declined (now questioning if that was even true or not) after all of this. Rec'd email from OneTravel telling me to provide another credit card number which I did, not noting that they changed my dates from that which I had originally requested. I just noted changes today, when speaking to my husband and he raised the question these are not dates we asked for. When I contacted the customer person, they said they were located in India. That it was my error, they were trying to stay in the same original cost quoted initially, so they gave it a different / alternate traveling dates (in the middle of week vs weekend).

I booked 4 round trip tickets from Vancouver, BC to Kona, Hawaii. Flight there was fine but coming home was awful. The first leg of the trip home was not on the airline indicated in our reservation and the carry on luggage information was totally wrong. We ended up on a very small plane where there was no carry on luggage allowed. It cost us an extra $70 as each of us had to check in an extra bag. This flight did not depart from or arrive at the main terminals. One of our party had mobility issues and this created a great deal of stress and difficulty for him. We could not check in for the second leg of our flight until we reached the second terminal. We arrived at 9:41 pm but could not get to the ticket counter until 9:55 pm due to distance. The ticket counter closed closed at 9:45 pm and no one was there to check us in or take our baggage. It took a great deal of loud complaining in the terminal until someone finally assisted us.

A week before I was scheduled to return, I tried to change my return tickets to two days later. The advertisement said there is a $25 per flight change. When I called, I reached someone from India who said it would cost $210, which included an airline penalty. I called again in less than one hour, and another guy from India said it would cost $350. It would seem those people are working on commission and don't know what they are doing. I will never use OneTravel again. What a rip-off!

I booked a trip from San Francisco to Seattle leaving Friday, August 30th and returning Sunday, Sept. 2nd. for my daughter and I. My daughter got sick and couldn't go so I knew that I wouldn't get a refund but I called One Travel and was going to cancel her ticket. They told me that I could, it would cost $50 and that I had $340 to rebook and up to one year to do so before I would lose that money but that at the time of re-booking, they would charge me $200 for a re-booking fee so I chose to not cancel the extra ticket and take the loss of $140. I'm not sure if this sounds wrong to anyone else but to charge a re-booking fee of $200 after you have charged $50 to cancel seems a bit over the top.

I booked a flight on Aug. 14th to immediately realize once I had hit the send button that the flight was on the wrong date. I immediately called their customer support hotline to cancel this flight since they had something on the booking information stating that I could cancel within 4 hours of booking. They sent me an email confirming that it was cancelled and that I should receive my refund as quickly as possible. I called back on Aug. 20th after checking my account for the refund and checking the website to see that my flight was still booked. I called them again, sat on hold for for a grand total of 40 minutes, and spoke to a rep and the manager. They initially told me that it was non-refundable but after explaining that I had already cancelled it immediately after book, they told me, "No problem, we can fix that".

Made a reservation and then cancelled it, but the amount refunded was less than the amount charged. The "processing fee" is hidden in the cost of airfare so the refund was ~$50 less than the original charge. Nowhere in the original reservation can you see the line item "processing fee". BEWARE.

It was my first and will be my last time to use OneTravel to book a flight. Their customer service is lousy. I couldn't even understand the first person I spoke with. I had a problem with my booking due to accidentally hitting the wrong button. I immediately let them know. It took forever to get it straightened out, then they were to credit my account and refund part of the $25.00 fee. It's nearly time for my flight and things are still dragging on. Trying to get through to them by phone or on line chat is nearly next to impossible. You are on hold forever. I will never ever use or recommend them again!

I planned a trip with OneTravel. I booked the trip and was not able to get seat assignments. This made me curious so I called up my bank and they did not book the tickets for a week. When they did book the tickets, it was the wrong dates and times. When I called up customer service, after waiting 20 minutes and then telling them my story, they hung up on me. I will never use this company again and I hope the complaints will close them down!

I don't know where to start!! My husband and I got married in June and decided to go to Maui for our honeymoon. We flew down on miles with United and booked our return trip with one travel. On our last day of our honeymoon we went to check in for our flight. We were not able to because it said we had no account. We called the airline to find out why we could not check in and they told us our trip was canceled that morning by One Travel. We spent 5 hours on the phone trying to get our flights back. After waiting on hold with One Travel for an hour and a half I got hung up on. So I called back and they gave us the run around saying the airline canceled our flight. The airline reissued our tickets and we were able to fly home.

I had the same experience, no itinerary emailed, airline had no record AND I cancelled within one hour of travel so a refund should have been issued. In all actuality the charge should have never occurred. Air Tran's policy is complete refund same day of travel as long as within one hour of travel. I booked my flight the same morning and the price jumped from $271 to $371 from the time he quoted me in broken English to the time I paid for the flight -- about ten minutes. I was traveling for a business meeting and just said fine bc I needed to get there. I am still home as of this writing. A $75 credit was then issued from Cheapo Air--I did not deal with Cheapo Air, I called One Travel. They disconnected chat 7 times, and hung up on me three times and I sat on hold for 73 minutes. They should be shut down.

An absolute FRAUDULENT company. Seemed legit when they charged my card for the flight. Seemed fine when I was emailed an itinerary after my purchase. It even seemed ok, although odd, when I was shipped (fraudulent) paper tickets in the mail (that indicated CHECK IN REQUIRED). I should’ve known after not receiving an email from them ever since. Or that I couldn’t check in online and the flight companies hadn’t heard of my reservation. Or when I couldn’t check in with my passport because the reservation didn’t exist. Or when the assistant at the check in desk couldn’t find my ticket. The prices are cheap for a reason: They only deal in one-time customers. After they steal their money they move on to the next person. This is a criminal organization. DO NOT USE. Overseas travel is hard enough without having to purchase your tickets twice.

In one sentence, I had great experience regarding my flight from USA to Dhaka (my birthplace) to see my relatives. I will always keep using this site because it is affordable and reliable indeed. I will purchase my ticket again in a month.

I ordered tickets, round trip, from OneTravel, because they were $300.00+ less than the airfare from Richmond to Honduras, from American Airlines. AA was $890.00 per person round trip. OneTravel was $706.00 per person, round trip, and my brother and I had planned this to be the vacation of a lifetime. For several reasons, we had to cancel, and I was upset, but thinking that because we had paid for "cancellation insurance", at $35.00 per person, that we would have no problems.

So I asked my battleody to book me a trip to Ukraine and he messed up the departure dates. After an hour of booking the trip, I tried calling them but was put on hold for 55+ min and get disconnected after an hour. I'm in the service and don't have time to call every hour but still managed to call them 3 to 4 times a day and a week after I finally reached them. They told me since it's been over 24 hours, they can't refund me the ticket now and to change it, I have to pay $400 in fees + the difference in the price. Are you kidding me? I've been on the phone with them for over 5 hours and out of those 5 hours, I talked to 3 different people and the total time I was speaking to someone is 10 min out of 5 hours. Save yourself your time and never buy with OneTravel.They are a bunch of scammers who will not resolve the problem and will just put you on hold hoping that you will hang up and try to call later. I can't believe it.

I just returned from Rome, where I booked my air and a hotel w/ this retailer. The airline ticket was a joint share which was not recognized when I made my connection in Canada and had to spend 1.5 hours getting my baggage to be released to the 2nd flight. The hotel was the wrong hotel I requested b/c they didn't know there were 2 w/ similar names. I spent hours and hours on the phone before I went b/c I was charged extra for incidentals I didn't know about.