OneTravel Reviews

Despite my pleadings with higher level Air France personnel at the airport, Air France refused to accept the ticket and I had to purchase a new one for $1565.62 Before purchasing the ticket, I tried many times to reach OneTravel Customer Service from the airport but could not get help from them. After returning, I sent a complaint to OneTravel on Oct. 11, 2005. I have also sent certified letters to OneTravel with all the documentation proving beyond a doubt that the booking was for air only, not part of a hotel package. In the last three months, I have made up to 20 phone calls to OneTravel to try to get a response to my complaint. They have never sent me a letter. They have indicated on phone that I am entitled to a refund (I have this on tape) but no check has arrived.

I have paid twice for the same ticket. I have paid over $2000 for a ticket that I thought I bought for $631. I have spent an enormous amount of time trying to get a resolution. Note: The parent company is RCG Industries. They also manage CheapSeats.com.

This was our worst nightmare come true. We had connecting tickets to Venice in Paris, and the lines were backed up due to traffic jams in Atlanta! Thank God the check in agent realized that we would NOT be in her computer (even with paper tickets) unless we had paid. We did get on our flight, but our flight home was screwed up because the connecting flight we originally booked our of Dulles was cancelled and we had not been advised by One Travel OR Delta. I will, of course, write this same complaint to OneTravel. Elaine

We had to stay overnight in DC due to the lack of notification that our connecting flight was cancelled. We almost did not make our flight out of Atlanta on December 9, due to OneTravel's incompentence and mistakes. Great misery all round.

To get on the plane I had to purchse a new ticket for $1565. After returning home from vacation, I double checked my reservation and saw that it was indeed for air only, with no mention of a hotel. On Oct. 11, I FAXed all the documentation to Onetravel's research department, following instructions for registering a complaint. Since then, I have called customer service several times and no one is able to let me know the status of my complaint. It is now a month since I made the complaint.

Finally, Customer Service did confirm that the complaint was received, but they will not tell my what, if anything, is being done to resolve it. They said that they are not able to give me the name of anyone in the research dept to talk with, nor are they allowed to contact this department themselves. I am extremely frustrated at having lost so much money without any indication that OneTravel.com is doing anything about the problem.

I paid for the same ticket twice; I paid $631 + $1565, so a total of $2196 for one roundtrip ticket to Paris which should only have cost $631.

My sister called, she was on hold for 35 minutes and then was very rudely told that she need to send a fax with my credit card (front and back) driver's lis, statement saying OneTravel not held liable, offer three pints of blood and discover cure to cancer before they'd mail to my sister's house. She tried again to confirm if the ticket had been sent..guess they were..no e-mail to me and she asked for manager to call her back. I wrote 2 days later to see about confirmation about reservation..was told to go to Checkmytrip.com...ok, I don't have the Amadeus code, had to write back to get that...

BIG POINT: They double charged me for the ticket..it's not hard to see, it's two charges, same price... Never answered that when I wrote to them the first 3 times..said I had to call...sister tried to call..was on hold for 25 minutes, hung up. I called, answered right away...when I said I needed charge reversed, was told you need to send a fax to research and copy your credit card...I then told them, ok but I told my credit card not to allow the charge.. The response Whatever and then some laughing in the background.

Three different phone calls, over 10 e-mails, nothing works. I won't be surprised if they sell my credit card info and keep trying to charge me long after this saga should be over. I seriously doubt they'll reverse the charges. I'm working with a real company (Citicard) to get the problem solved.

hotel was sold out, but the reservation manager was able to put me up.

Prepared for trip, visa, vacines... Went to airport to check in on the day of travel. Was told by Delta that my ticket was not an electronic ticket but a paper ticket and I was not allowed to travel. I never recieved a paper ticket. Tried calling onetravel customer service that day (Sunday). Their customer service is horrible. The 800 number on the site for existing reservations gives an error message and disconnected me. The person at the number for purchasing tickets could not help me. Called the next day. Neither number would work. Eventually contacted a person calling a number for cruise travel and got a number that would allow me to be dumped in to a 20-40 minute wait queue.

Talked to one person who told me that Delta would issue a credit, then disconnected. Called back, after another 20 minute wait in the queue, talked to someone else who told me this call had been made by someone in the Las Vegas office and the information was incorrect. Also refused to try to arrange any credit, refund, or to let me talk with a supervisor. I am now working with Delta. Have filed a lost ticket application. I'll know what happens in 30-40 days. In any case, travelone is not a respectable travel agency. That they have no postal mailing address on their site should have been a tip off.

The address, for those who need it is 801 North Grant Odessa Tx 79762 Also, a couple of numbers that can work are 800-929-2523 ext 302