OneTravel Reviews

Fraudulent website! Don't book with this company (or with Cheap Air, which the representative started to answer the phone with). I was looking for a good fare and checked out this site. I chose a flight, started to book it by putting in my information, then decided I'd better check the reviews before finalizing the booking. The reviews were really bad, so I went back to the "OneTravel" tab on my browser and started to delete my information. I tried over and over again, but the site doesn't allow deletions. I had NOT submitted my reservation yet, I couldn't delete my information, so I just closed out of the site.

Purchased tickets for travel. Set requirements for travel, but did not realized return time was 5 am. I take meds so am not easily awaken, needed to change return time. Was informed I could do it for $200.00 extra. One travel contract does not indicate how much more cost for changes but $200.00 is pretty high. Flight is with United Airlines.

I was charged twice for the same flight causing my bank account to have a overdraft fee. I have tried calling and leaving messages, I have tried the chat online and I have tried emailing with no response at all. I will NOT be using this site again!

Beware of Onetravel.com! I booked a flight in Canada, and my online bill was for a total of $1212. When I got my credit card bill, I find the airfare fee charged was in US dollars (not Canadian as I understood) and they added a few service charges which were not mentioned on my itinerary. So, I was basically deceived into paying an extra $187.00 for travel I could have booked directly with the airline and rental car company. A painful lesson learned. Don't make the same mistake I made. Do not book with Onetravel.com!

BEWARE and book with EXTREME CAUTION. They Charged me a total of $1748 total for their so called "cheap flights". They booked the incorrect price for 3 flights from Denver, Colorado to San Diego, California. When I confronted them about the issue the customer service rep told me it was my fault and that to fix it I would be charged a total of $335 for the flight change. I told him that I was extremely upset about this situation but I have my friends WEDDING to attend so if it was gonna cost that amount to charge it to my card. I woke up and checked my bank account and they had authorized a $1040.85 fee charged ON TOP of the $708 I had initially paid.

We booked tickets last year for the 10th of November 2013 - to the 17th of November 2013, for a vacation to Cocoa Beach, Fla. Due to a family emergency we had to cancel and a man name Chris that I spoke to from Onetravel stated I would have to pay $205.63 rebooking fee and I'd receive a credit for the difference of the original $807.20 fee I previously paid. They still charged my credit card for the $205.63. When I tried to rebook a flight, I was told I could use my credit but I would have to pay $200.00 per passenger to rebook (airline charges) and an additional $532.00 for the flight. I wasn't told about any additional charges and now I would have to pay a total of over $2,000.00 total fees (rounded) for a flight for two from Myrtle Beach S.C. to Philadelphia Pennsylvania. This is the most outrageous fees I ever seen in my life! We feel like we were ripped off, and will never use this travel co. again.

I booked with One Travel because I seen that they let you cancel or change your flight. I asked them questions when I booked due to my health and was then told I could cancel and re-book anytime within 18 months, so I called One Travel to cancel my fly dates and was told I have to pay $200.00 then another $75.00 and I will not get the same rate for the flight and have to pay the difference. I wasn't so pissed off to that fact, I was so very pissed off the way I was spoken to and was going to blow up on the phone but I held my cool and told them I will give a review that could hurt their business.

On 2/7/2014, I booked an Ethiopian airline and paid trip insurance online through Onetravel.com. My flight will depart Washington to Addis Ababa on 3/16/2014. And from Addis Ababa to Enugu on 3/17/2014. But, On 3/5/2014, the airline informed me that they have cancelled my 3/17/2014 trip from Addis Ababa to Enugu and to contact onetravel.com and offered 3/19/2014 alternative. On 3/6/2014, I was able to get one travel's rep Polly ** who informed it will take them 7days to give confirm or deny ethiopian air lines offer.

Bought (Seven Corners Insurance) on a flight that was offered on Onetravel, I had a medical condition that came up and I was not able to fly. Was told to get my refund, I needed a Doctor’s letter. Sent it in and it was returned with no explanation. Called they wanted a cancellation letter from the airlines now. And also the airlines will give me $322.00 credit. But will charge me a $200.00 fee to rebook the flight.

Upon researching airlines for my trip to Florida in February, I came across your company, One Travel, hoping for good intentions and experience through this company. I was wrong and extremely disappointed in my decision. As I entered in the correct dates I needed online, which were February 19th through the 24th I came across that these looked like a fair amount of pay for airline tickets. So I proceeded to go ahead with payments. Checked out my receipt quick and went on with my day. 48 hours later I decided to go ahead and check my dates just to be sure, when I started to look at everything closer, I realized I was not given the correct dates. I was given the 25th through the 26th which were not even any of the correct dates I needed.

"Do not book with ONE TRAVEL." I book my vacation with One Travel and this was a big mistake. They are not an American company first of all and they provide very poor customer service. I book a flight with One Travel and paid extra for change of flight; however, my flight did have to be changed and they still charge me 400 dollars extra. I said I paid the extra insurance, they said it does not apply to this change. Also I had an emergency to return and One Travel would not rebook my ticket so I had to purchase new tickets just to get home.

DO NOT BOOK AT ONETRAVEL!!! They have hidden fees. Yes they are cheaper than the others comparing to Expedia, CheapOair, Travelocity, etc... but my god their customer service sucks! I was waiting for almost half an hour to ask them why they charged me additional 46 dollars. I'm really upset, I know its not a big money but still I thought I got the cheapest flight. Also make sure if you are booking from Canada to double check the USD to CAD rate that day because they charged me extra 14 bucks for it while it already said CAD amount on the website. Please BEWARE if there is another website you could book your flight that can be the cheapest go for it! Do not trust Onetravel!

I made a reservation for the 23rd of February from Sacramento, CA to Savannah, GA. After paying for the flight, when the booking info came through it was for the 25th of February. When I tried calling to correct the situation, I was put on hold and waited over 45 minutes with no answer. I tried calling again several times over the next 48 hours with never getting through. I stayed on hold for more than 30 minutes each time with no answer. I finally got through on the website online chat with no satisfaction. They wanted $270 to correct their mistake and change the flight to what I originally requested. I'm on the phone as I am writing this complaint and have been on hold for 46 minutes so far with no answer. Do not ever use One Travel website.

Using One Travel to book a flight. On checkout the month of the flight changed so I was booked on Feb 17th rather than March 17th. One travel did not acknowledge this and it cost a total of $470 to change a $612 ticket. Also One Travel did not mention the $56 booking fee which was charged to the card separately and in addition to the ticket.

In searching for fares for a trip to Europe in July I found this site, which was slightly cheaper than Orbitz for my itinerary. Since the site appeared along with the major travel sites, I foolishly booked with them. I had the same experience that others have reported: you search on specific dates, and the search results are actually for different dates. I didn't realize that this had happened until two days after making the booking. I immediately called One Travel, and spent over an hour on hold, only to talk to an agent who claimed that he could not do anything for me. He also claimed that if the search results are not for the requested dates, a pop-up window is supposed to appear alerting the customer.

I have tried several time to buy the low fares on this site. Each time I complete entering my credit card information and filling out the form, it tells me the fares don't exist. Why show them if they don't exist? I think all they are doing is collecting personal information so they can sell it. It is up to you, but I recommend trying other more reputable sites.

I booked a one-way flight from Los Angeles to Bangalore almost a month and a half in advance. They made it a mess with airlines as I wanted to change my travel date… the Onetravel website was showing the itinerary as per my revised date. However, when I went to airport on the date of my journey, I showed them the ticket. I was told by Singapore Airlines crew that my ticket was invalid for journey and I needed to talk to Onetravel about it. These people instead of changing the date, they canceled the ticket itself. So frustrating, they kept saying they have no mistake in this… since it was a non-refundable ticket. I lost $870/- in this transaction. To listen to this recording by telephone please dial ** and enter Recording ID: ** when prompted for it. You will know their truth. I would suggest all my friends here to completely refrain from these fraudulent websites and as much as possible book directly from the airlines.

I booked my return ticket six months ago from LA to Delhi, India. My bad experience started when I received a mail after 15 days that my flight schedule has changed and so I accepted it. However, after a day I got a call from Onetravel.com representative that for new schedule I need to pay my fare again as my last ticket fare has been already refunded and I need to make payment within 24 hours for the new scheduled ticket. My bank statement did not show any refund status and so I tried calling them many a times but always I wasn't being left on hold for 45-60 min. Eventually, one of the representatives solved the matter after fighting with them on phone.

Fraudulent website! Don't book with this company (or with Cheap Air, which the representative started to answer the phone with). I was looking for a good fare and checked out this site. I chose a flight, started to book it by putting in my information, then decided I'd better check the reviews before finalizing the booking. The reviews were really bad, so I went back to the "OneTravel" tab on my browser and started to delete my information. I tried over and over again, but the site doesn't allow deletions. I had NOT submitted my reservation yet, I couldn't delete my information, so I just closed out of the site.

I bought six airline tickets through OneTravel for an upcoming trip and I looked at one of the tickets and the name was misspelled, that's dilemma one. My other situation is, I need to change the departure date to the following day. Well, I have been trying to contact them and got a recording to wait. I waited for over 45 min just to get transferred to another rep because he could not assist me with my situation. He transferred me and put on hold for another 10 min. When this new rep answered he was not clear and I asked for his supervisor. He said hold and then just hung up on me... I called the number he called me from and it did not take any incoming calls.

WOW, if I just knew about these reviews sooner. Well my mother passed away yesterday, under all the issues being handled, I got on the site, did the search for the earliest flight. Results came up, price looked good, booked the flight. After receiving confirmation, call their customer service because I was having a hard time getting to the seat selection part so I needed help getting this done. Got to the airport next morning at 6 am for check in, airline tells me, I am not in the system. Called them back, come to find out once you do your search for flights, instead of the site showing you what you're looking for, or telling you it may not be available, what they do is pop up a different flight date and in small letter say this is an alternative date.

WE reserved an international tickets through OneTravel.com . Somehow, the computer misspelled the last name and or tried to auto-correct the last name and then an e-ticket was issued and was emailed to us. After we reviewed the ticket, contacted the agency and explained the problem and told them that the spelling of the last name was misspelled by a letter. I was told first that I was out of luck and that they couldn't do anything about it that I had lost my money and is not refundable. Then I was told I should call the Airline and to see if they can do anything about it. After I called the Airline, I was told that they couldn't help me that I had to call Onetravel.com . I am being runaround among the airlines and Onetravel. Very bad experience would never again use them. I don't know where they are operating from. They have no customer service. Only think about their pockets. They need to shut down. Bad service. No service .

OneTravel has excellent prices, but if you have to cancel or change your itinerary, you can kiss your money goodbye. I bought a round-trip ticket for an excellent price. However, the cancellation fee was the same amount as the cost of the ticket. The change fee was not so bad, and everyone has to pay the difference in cost, but OneTravel has a requirement that you first have to buy another ticket (at a horrible price), before you can apply what is left of your credit. In other words, the credit was useless. I never took the trip. The money I spent was lost, completely. I don't recommend using this company, UNLESS you are 100% certain that you will not change any part of your booking. So, OneTravel has great prices, but if you need to make changes, their fees and penalties and policies will make you wish you had never heard of this company.

I had a terrible experience using One Travel to book my flights to Las Vegas. Yes, I got a deal... but the customer service on the other hand was TERRIBLE. Never have I experienced so much miscommunication and horrible customer service. These third party websites have some kind of contract of agreement with airlines so that any kind of issues we face as customers, we would have to contact the third party website and not the airline directly.

So angry with Onetravel, booked my flight with them a week ago, got all confirmation emails & ref. numbers. Even rang the airline last week to confirm my booking because I read all the bad reviews after about these scumbags, but everything seemed okay with the airline. Then today I went to check in at the airport & was told that the travel agent- Onetravel - had cancelled my ticket. Could not contact them because I'm in Asia. I had to buy new ticket at airport x3 price. Never use these crooks. Can someone shut these bloody scumbags down.

We put in flight dates for our upcoming trip... OneTravel was one of the price options competing for our business. They were the lowest price. We booked our flight and when the email came in seconds later, they had changed our dates of travel. I immediately called and was told that there was a pop up that should have told me they would change our flight dates to "get the best price". I told them there WAS NOT a pop up and our flight dates were listed on the search and price they offered. They did acknowledge that we did have our dates for the trip listed but the trip was booked for the dates they gave us. I told them I wanted this changed immediately. He then proceeded to tell me it would be a "small" charge in our original booking fees for the change (which is occurring within minutes of booking the trip) He said $35.00. I said fine just get it switched. I get an email from them within seconds and they charged us $35.00 per person!

My son was returning from his first deployment and we used OneTravel to book the trip. However, the dates changed and we were unable to take the trip. After many emails and phone calls they agreed to refund. However, I am getting the runaround and placating responses. I canceled the hotel myself and was given the refund for that. The flight refund is yet to be redeposited in my account as they said they would. Highly unethical business practice and regard for active military duty personnel and family. It has been a nightmare to come to any resolution with this company.

I waited for over an hour on hold. A very rude man finally answered the phone and each flight I asked him about, he said the rates advertised on the website were not available. I asked why put the rates on the website, if the rates were not available? He never answered and continuously told me that my return flight would be on the 15th of December. I told him over and over I could not return on the 15, I had to return to DC on the 13th. He apparently got angry and hung up on me. I immediately called back and of course was on hold for another 40 mins. I then realized there were numerous complaints (241 to be exact) on OneTravel from Consumer Affairs website. As I was reading, a lady answered. She asked me how she could help me. I told she couldn't, too many complaints on OneTravel for me to risk losing my money. I told her to have a nice evening and hung up. I just want to thank all of you who shared your unfortunate experiences with OneTravel, which allowed me to not lose any money and time fooling with this company. They are apparently not a reputable company and I will stay far away from them. I hope each of you recoup your money from these "folks".

I recently bought a flight for my daughter. The purchase was done almost a month and a half before the date of her trip. The day after I had paid for the ticket I was printing the confirmation of the trip that OneTravel sent me and realized that her last name was incomplete. I called OneTravel immediately to make sure they correct her name. They kept me waiting for a long time on the phone and then told me that I needed to pay 300 dollars extra for the change. I disputed this claim and clarified that I was not changing anything: the dates of the trip, etc. were exactly the same. I know I had written the last name correctly when I bought the ticket. They said the penalty would be 250 dollars as a favor instead of 300 dollars if they corrected it at that moment.

I went online to book flights. It showed one price on the OneTravel site but after I filled out all the information and hit the book button I was directed to a new screen that said that it was sold out but for an additional $120 I could book the flight. I thought maybe someone else had just beaten me to the last one so I tried another itinerary. I tried 5 different times and each time the same thing so I called customer service and spoke to someone who asked me where I got the price I had - I'm looking right at it on my computer. He has me email him a screenshot showing the price. He tells me he will look into getting it for me at that price and will call me back.

I booked a flight from Campbell River to Vancouver online. Then needed to make a change. Very unhelpful customer service, so I cancelled original flight and booked new flight. OneTravel proceeded to cancel my new flight (stating it was a duplicate). I contacted them to get it reinstated and finally talked to them in person. They made the change and sent a confirmation. When I got to the airport this morning the flight was not in the system and the plane was full. Had to pay for a later flight and then missed my connection as the flight arrived late. Will never book with them again. Airport personnel had had customers with similar problems before. CheapOair and One Travel are the same company.

Do not EVER use this company. My Middle-East tour was cancelled a month before I was scheduled to fly to Cairo due to the Egypt situation. I contacted OneTravel and they promised a refund with an S130.00 charge. My credit card was charged immediately. A day later I received an unintelligible voice mail about the refund being cancelled due to Turkish Air refusal. I contacted Turkish Air and they stated my tickets were absolutely refundable (with a charge) but I had to work through OneTravel. I again contacted OneTravel with this information and was promised a refund with a $470.00 difference. Again my credit card was immediately charged $130.00.

I bought an online ticket from them and they charged me about $150 more than the advertised price for that ticket. I phoned them and waited an hour on hold and nobody talked to me. I think they are cheaters and do some kind of organized white collar crime. I do not know if anything can be done to stop them from this kind of robbery.

I was told when I booked a one-way ticket from One Travel for San Diego to SFO in July 2013 that for the price I paid, I could cancel and be credited for future travel. I did have to cancel (health reasons - in chemo for cancer) and now in October 2013 have been trying to get that credit applied to another booking. When I tried to rebook with One Travel they told me that it had to be on same airline. I said that had never been the stipulation they had mentioned. So OK, I further researched and found a time and fare that I could do on the same airline (Virgin America), and called them back. This time when I tried to get credit applied they said that it also required that it be the SAME ROUTE.

After confirming flights with the airline, we got to the airport and had to bounce between three check-in agents of varying superiority to locate our booking. The next connection in NY was so tight we had to push and shove our way off one flight and then run to the next gate like terrorists to make that international flight connection by 7 minutes. This was not the flight I had originally booked but ended up agreeing to after receiving the ominous email from OneTravel that "There is no guarantee that the airline may offer you another option. You may lose the entire value of your non-refundable ticket(s)." What is up with that?

I booked through them and they would not allow me to cancel my reservations. They said I had to file a claim through the insurance I bought. The insurance says I cannot file a claim until after I cancel through One Travel. Save your money and go somewhere else. They have made it so difficult. I WILL NEVER USE AGAIN and will not recommend to anybody.

They take my money and don't actually buy my tickets. These stupid monkeys left me stranded and out of pocket. Never bother with these scamming idiots - they'll take your money but you won't be travelling anywhere. These people are con artists. Either that or they are too incompetent to offer the services they advertise. It doesn't matter - what they are doing is wrong.

I was shopping online for a one-way ticket from east coast (CT) to SF on September 9, 2012, in order to return from a visit to my father, suddenly hospitalized with multiple strokes. I looked online at OneTravel website, at a US airways flight leaving 9-10-12 from Newark to SFO but later found a cheaper flight using my Air Miles. I never booked the US Airways flight but later received threatening emails, phone calls, voicemails and finally a multi-page letter demanding payment of $218.10 and threatening to send my account to a collection agency, so I paid it. I WANT MY MONEY BACK. HOW???

Be careful what you read and how you read it. OneTravel uses deceptive wording in its cancellation notice to make it seem like you can cancel a flight when, in fact, you must cancel a flight within 4 hours of making the reservation. And anything over 24 hours you get charged for the cancellation. Nowhere in the cancellation notice does it say that this is from the time the reservation is made. Be careful how you read things.

A hidden $22 charge was charged to me after I made a mistake by booking thru them, be careful with... Google search for an airline as they make their website to look like the airline. OneTravel is not to be trusted.

I, like many other folks, was a victim of their False Advertising. I was trying to book from Newark to India. One Travel showed the cheapest rate of 2265, all inclusive for 2 adults and 1 infant on lap. When I clicked on the Book Now button, it says fares increased to 2700. I tried the site again after a few hours. Same results. Search shows 2265 and when booked, it shows 2725. As usual, a helpful One Travel agent called and offered an even better deal of 2500. Stay away from this site.

I booked flights to Dallas and One Travel offered a hotel deal if I bundled it with the flight. I bit. My plans changed and I needed to cancel the hotel but One Travel said I would have to call the hotel to do that. I did. The hotel said they could not do the cancellation as it was One Travel's credit card (actually Expedia's) and they would have to make the cancellation. I contacted them and after several days, they told me exactly the opposite of the hotel. One Travel lied and that's that. I will never use them for anything!

When searching for airline fares I tried a new site, OneTravel.com, and had a very bad experience. First, they wanted to charge me for seat assignment and when I refused said they would send assignments in three days. When they came, my husband and I are not sitting together. MORE IMPORTANTLY though, when I got my credit card bill I found out that I had been charged a $40 service fee! This was completely hidden at the time of sale (though as I found out later when I called to complain -- and they didn't answer their phones, so I had to learn this by trying to make a complaint to my credit card company -- it was disclosed if you clicked on Terms and Conditions in the tiny print at the bottom of the webpage), being bundled up with the supposed flight price. I book online with comparative search engines all the time and have NEVER before encountered either one of these things. If there is a service charge it should be itemized, and reputable businesses do so. By the time it gets itemized on the credit card bill, it is too late.

Almost every airline company lets you choose the seats. There is usually one button to press, per track, so you can choose your seats (usually on the intercontinental flights). That's how it works.. You press the button, a webpage appears with a top view of the airplane, you click on the available seat you like. Done.

For several days I have been agonizing about poor customer service from an online travel "service" called OneTravel.com. I am unsure if writing your organization can do anything regarding my situation. It has been said you get one chance to make a good impression. In this case what I experienced has me an unsatisfied and frustrated consumer.

I made travel arrangements for certain dates (weekend ) initially, but there were problems with credit card stating it was declined (now questioning if that was even true or not) after all of this. Rec'd email from OneTravel telling me to provide another credit card number which I did, not noting that they changed my dates from that which I had originally requested. I just noted changes today, when speaking to my husband and he raised the question these are not dates we asked for. When I contacted the customer person, they said they were located in India. That it was my error, they were trying to stay in the same original cost quoted initially, so they gave it a different / alternate traveling dates (in the middle of week vs weekend).

I booked 4 round trip tickets from Vancouver, BC to Kona, Hawaii. Flight there was fine but coming home was awful. The first leg of the trip home was not on the airline indicated in our reservation and the carry on luggage information was totally wrong. We ended up on a very small plane where there was no carry on luggage allowed. It cost us an extra $70 as each of us had to check in an extra bag. This flight did not depart from or arrive at the main terminals. One of our party had mobility issues and this created a great deal of stress and difficulty for him. We could not check in for the second leg of our flight until we reached the second terminal. We arrived at 9:41 pm but could not get to the ticket counter until 9:55 pm due to distance. The ticket counter closed closed at 9:45 pm and no one was there to check us in or take our baggage. It took a great deal of loud complaining in the terminal until someone finally assisted us.

A week before I was scheduled to return, I tried to change my return tickets to two days later. The advertisement said there is a $25 per flight change. When I called, I reached someone from India who said it would cost $210, which included an airline penalty. I called again in less than one hour, and another guy from India said it would cost $350. It would seem those people are working on commission and don't know what they are doing. I will never use OneTravel again. What a rip-off!

I booked a trip from San Francisco to Seattle leaving Friday, August 30th and returning Sunday, Sept. 2nd. for my daughter and I. My daughter got sick and couldn't go so I knew that I wouldn't get a refund but I called One Travel and was going to cancel her ticket. They told me that I could, it would cost $50 and that I had $340 to rebook and up to one year to do so before I would lose that money but that at the time of re-booking, they would charge me $200 for a re-booking fee so I chose to not cancel the extra ticket and take the loss of $140. I'm not sure if this sounds wrong to anyone else but to charge a re-booking fee of $200 after you have charged $50 to cancel seems a bit over the top.

I booked a flight on Aug. 14th to immediately realize once I had hit the send button that the flight was on the wrong date. I immediately called their customer support hotline to cancel this flight since they had something on the booking information stating that I could cancel within 4 hours of booking. They sent me an email confirming that it was cancelled and that I should receive my refund as quickly as possible. I called back on Aug. 20th after checking my account for the refund and checking the website to see that my flight was still booked. I called them again, sat on hold for for a grand total of 40 minutes, and spoke to a rep and the manager. They initially told me that it was non-refundable but after explaining that I had already cancelled it immediately after book, they told me, "No problem, we can fix that".

Made a reservation and then cancelled it, but the amount refunded was less than the amount charged. The "processing fee" is hidden in the cost of airfare so the refund was ~$50 less than the original charge. Nowhere in the original reservation can you see the line item "processing fee". BEWARE.

It was my first and will be my last time to use OneTravel to book a flight. Their customer service is lousy. I couldn't even understand the first person I spoke with. I had a problem with my booking due to accidentally hitting the wrong button. I immediately let them know. It took forever to get it straightened out, then they were to credit my account and refund part of the $25.00 fee. It's nearly time for my flight and things are still dragging on. Trying to get through to them by phone or on line chat is nearly next to impossible. You are on hold forever. I will never ever use or recommend them again!

I planned a trip with OneTravel. I booked the trip and was not able to get seat assignments. This made me curious so I called up my bank and they did not book the tickets for a week. When they did book the tickets, it was the wrong dates and times. When I called up customer service, after waiting 20 minutes and then telling them my story, they hung up on me. I will never use this company again and I hope the complaints will close them down!

I don't know where to start!! My husband and I got married in June and decided to go to Maui for our honeymoon. We flew down on miles with United and booked our return trip with one travel. On our last day of our honeymoon we went to check in for our flight. We were not able to because it said we had no account. We called the airline to find out why we could not check in and they told us our trip was canceled that morning by One Travel. We spent 5 hours on the phone trying to get our flights back. After waiting on hold with One Travel for an hour and a half I got hung up on. So I called back and they gave us the run around saying the airline canceled our flight. The airline reissued our tickets and we were able to fly home.

I had the same experience, no itinerary emailed, airline had no record AND I cancelled within one hour of travel so a refund should have been issued. In all actuality the charge should have never occurred. Air Tran's policy is complete refund same day of travel as long as within one hour of travel. I booked my flight the same morning and the price jumped from $271 to $371 from the time he quoted me in broken English to the time I paid for the flight -- about ten minutes. I was traveling for a business meeting and just said fine bc I needed to get there. I am still home as of this writing. A $75 credit was then issued from Cheapo Air--I did not deal with Cheapo Air, I called One Travel. They disconnected chat 7 times, and hung up on me three times and I sat on hold for 73 minutes. They should be shut down.

An absolute FRAUDULENT company. Seemed legit when they charged my card for the flight. Seemed fine when I was emailed an itinerary after my purchase. It even seemed ok, although odd, when I was shipped (fraudulent) paper tickets in the mail (that indicated CHECK IN REQUIRED). I should’ve known after not receiving an email from them ever since. Or that I couldn’t check in online and the flight companies hadn’t heard of my reservation. Or when I couldn’t check in with my passport because the reservation didn’t exist. Or when the assistant at the check in desk couldn’t find my ticket. The prices are cheap for a reason: They only deal in one-time customers. After they steal their money they move on to the next person. This is a criminal organization. DO NOT USE. Overseas travel is hard enough without having to purchase your tickets twice.

In one sentence, I had great experience regarding my flight from USA to Dhaka (my birthplace) to see my relatives. I will always keep using this site because it is affordable and reliable indeed. I will purchase my ticket again in a month.

I ordered tickets, round trip, from OneTravel, because they were $300.00+ less than the airfare from Richmond to Honduras, from American Airlines. AA was $890.00 per person round trip. OneTravel was $706.00 per person, round trip, and my brother and I had planned this to be the vacation of a lifetime. For several reasons, we had to cancel, and I was upset, but thinking that because we had paid for "cancellation insurance", at $35.00 per person, that we would have no problems.

So I asked my battleody to book me a trip to Ukraine and he messed up the departure dates. After an hour of booking the trip, I tried calling them but was put on hold for 55+ min and get disconnected after an hour. I'm in the service and don't have time to call every hour but still managed to call them 3 to 4 times a day and a week after I finally reached them. They told me since it's been over 24 hours, they can't refund me the ticket now and to change it, I have to pay $400 in fees + the difference in the price. Are you kidding me? I've been on the phone with them for over 5 hours and out of those 5 hours, I talked to 3 different people and the total time I was speaking to someone is 10 min out of 5 hours. Save yourself your time and never buy with OneTravel.They are a bunch of scammers who will not resolve the problem and will just put you on hold hoping that you will hang up and try to call later. I can't believe it.

I just returned from Rome, where I booked my air and a hotel w/ this retailer. The airline ticket was a joint share which was not recognized when I made my connection in Canada and had to spend 1.5 hours getting my baggage to be released to the 2nd flight. The hotel was the wrong hotel I requested b/c they didn't know there were 2 w/ similar names. I spent hours and hours on the phone before I went b/c I was charged extra for incidentals I didn't know about.

I was trying to book an airfare 3 days ago to an European destination and the price was extremely alluring. I couldn't believe my eyes so I made sure I checked every line and every detail before I pushed the final button and luckily I decided to go with the cancellation fee in the event Visa does not help. Anyway, long story short, the price was exactly $1,013.35 with taxes included and no booking fee but to my dismay I noticed that the final price jumped to over $1,500. I became so irritated and called the agency which by the way responded on my first attempt which is weird given the fact that I have been trying to get a hold of them for the last three days and they put me on hold forever and eventually hang up. The agent then said he could help me find a better itinerary and for a better price and reduced it down to $1,368 which sounded about right as with other prices and I agreed though with much exasperation. He then went on telling me that I should get the ticket in about 20 minutes and today is the third day that I have not received a ticket, neither can get a hold of anyone. It appears that they do see the calls if you are calling from the same number more than one time. Please take my word for it and avoid these schemers. Disappointed flyer.

We booked our flight through them in March to travel from Boston, Mass. to Hamburgh, Germany to return on 26th August. I have some recent health issues so I called customer service and explained to them and also wanted to know the Cancellation Policy! I got the answer and told them I will think about it! When I went online to check the itinerary online it was cancelled! I was Shocked, and I called them at least 15 times during the day. Finally, they gave me a different Booking Code and I have been trying since then to open but the only answer I am getting that it cannot be found! So I call them again and they said they will email me but till 8.30pm when I am writing this complaint I have no confirmation!!

This company will take every penny for every and any little thing that they can get their greedy paws on. The insurance covers NOTHING pertaining to your flight and, oh by the way, don't look for reimbursements on anything. That's not going to happen either. I would not recommend using this site to anyone. Save yourself the headache of sitting an hour and 30 minutes on the phone waiting to talk to customer service or billing. I definitely would stick to Priceline, Hotwire, etc!!!

I was trying to book a flight between two European cities and Expedia and Travelocity choked on the search (kept searching, searching...). I found an acceptable connection via OneTravel. Since this wasn't an easy flight to arrange, I had no idea what was what, so I booked. Two big problems: first, one of my flights is a charter flight, so not a commercial airlines or a commercial flight. Customer support gave me the biggest runaround - at one point, an agent told me that since it wasn't a prop plane, it couldn't be a charter flight. Hmm, that's logic for you. Second, they charged me 57% over the actual cost of the tickets. Yep, I had two charges from each of the two airlines on my itinerary and a huge fee charged by OneTravel itself. So all the blah blah you get when on telephone hold about being the place to find discounts, it was the other way around - they charged a premium and a whopping big one at that. Beware of One Travel. They don't appear to be a reputable place to buy tickets.

OneTravel took $154.80 from my wife and me. I'm a disabled vet. All I wanted was to go to my granddaughter's graduation, which turned into a nightmare over a $154.80 which I can't seem to get returned to my account; I was robbed.

Don't get flights with OneTravel; you will get screwed. I purchased airfare from OneTravel after several days of search. Finally I saw a flight with Lufthansa to overseas. I jumped on them for 1465 dollars but my flight had been canceled. They flew me to Madrid with American Air, then Frankfurt and they lost my carry-on. Coming back, they put me on a United flight. It was not Lufthansa and they lost my luggage. I'll never use OneTravel again.

I purchased a ticket and later noticed I put the wrong passenger's name on it. I called customer service, and the gentleman told me that if I paid $50 extra that I could reschedule the flight. I told him, no thanks... I'll just lose the money if there's no other option because I can't synch the flight now with the other one. He said "Well, how about if I charge you $25, and we will refund your ticket price to your card?" I agreed and thanked him for the offer.

CheapOair uses OneTravel for the cheapest flights. There was a problem in that it said I could be refunded within 4 hours of booking a flight - except they keep your money for 7-10 days when they could have released the hold!!!!! I called the airlines and it was over 50 dollars less than CheapO-OneTravel cost!!! I will not use them again.

This is by far the worst travel experience I have ever had. Trying to book a flight with these people is like trying to bring JFK back to life. IMPOSSIBLE! I tried to book a flight but the website said it was no longer available even though it had said that it was. So I found a different flight and called to ask about the promotional code because there was no space to input it. The first person I spoke with first told me it was automatically deducted when the site gives you the total, to which I responded that it does not say this anywhere. He then said, "Well, it does not apply to all flights." I said this makes no sense and he said "yes." I then asked to speak with a supervisor to straighten things out because he kept repeating these same two statements which is obviously no help.

Booking with OneTravel: On May 24th, 2013, I booked a round trip from SJC to ATHSan Jose, CA, US (SJC) and paid with CC for it (September 17 return on 29th September). To: Athens, GR (ATH); Depart: Tue, Sep 17, 2013, 12:15pm - 05:45pm (+1 day) (2 Stops); Return: Sun, Sep 29, 2013, 09:15am - 08:50pm (2 Stops). On June 2nd, I got an email saying that there was a change in my Flight schedule. Return: Sun, Sep 29, 2013, 09:15am - 09:30pm (2 Stops). Today, I got a call saying that the British Airways Flight 6934 from SJC has been cancelled and I have to reschedule. Now I have British Airways Flight 1899 from SJC at 11:35 am on 17th September. Is it possible that Major airlines like British Airways and American Airlines will cancel flights/change timings in this manner? I am concerned that before my trip, there will be changes again and my trip to Athens will get messed up.

On June 13, I wrote a review criticizing OneTravel for its misleading refund policies. Armed with my review and with the help of my credit card company, I complained to OneTravel via e-mail and asked for a full refund of the ticket price. I had already paid the $50 non-refundable ticket cancellation fee. On June 17, they fully refunded the ticket price. The refund came in two parts. I would be careful about this company given the many complaints including mine, but they came through when I howled. I would now give the company three stars. Thanks, Consumer Affairs.

I needed to change a flight date due to a 1st degree death in the family. To my utter shock, I was repeatedly told "No. No changes are allowed" or "You have to buy another ticket." FOR A DEATH IN THE FAMILY!? How incompassionate can a company be??? In total disbelief at the injustice of this policy, I called Iberia themselves to see if they could do anything for me. I was told that OneTravel has to call Iberia's help desk to get an authorized change code for such a special circumstance and that because I bought the ticket through a travel agent, Iberia can only speak to the travel agent on this matter and cannot speak to the customer directly. So basically, something can be done, but OneTravel didn't want to bother to do anything.

On Sunday evening, I booked tickets, received an order confirmation, and on Monday AM, I got an email saying I needed to call them. After a grand total of over 80 minutes on hold, one disconnect, and talking to two reps, I cancelled my flight through these people. They said that the price rose AFTER I got my booking confirmation, and to hold it, I needed to pay another $65. Sorry. No.

What happened: On June 12, 2013, I bought a OneTravel ticket for an international, multi-city trip. The travel was to take place in July. While I was on the phone with the South Asia-based agent, the ticket price due to fees jumped $603 from what was listed on my screen. But, the flight was still cheaper than competitors so I pressed on. On June 13, less than 24 hours later, I had to cancel the purchase.

Onetravel still owes me $500 that they don't want to refund as they scammed me. I am fed up and saw that many people have complaints about them. They are a fraudulent company. I want to connect with different people and see what can be done about it. My credit card won't reimburse me either, although they understand the scam.

I recently used One Travel for a car reservation at the San Jose airport in Costa Rica. When I got to that Payless car rental desk, they would not honor the reservation from One Travel. I was now at the mercy of the car rental company. It ended up costing me more than double of the original reservation. I couldn't even get credit for the money I paid One Travel at the time of booking. It took numerous emails and long waits on phone calls to get some response for One Travel. The customer service online chat was unresponsive. The long waits and disconnected phone calls to customer service were annoying. After many hours of aggravation, I did get back my initial booking fee with no explanation as to why the reservation was not honored. There is no price guarantee as advertised. I would recommend not using One Travel.

Went on the site to book flights and quoted around $1,400.00. They tried to charge $3,651.80 to my credit/debit card. We selected the flight and provided info. They immediately sent confirmation showing the outlandish charges without our approval for confirmation charges (they skipped the whole process of accepting terms and conditions). They falsely checked the box where we would accept the terms and the amount of charges. As soon as we saw confirmation (could not have been more than a minute after providing our account info), we called their customer service number and was placed on hold. After holding one (1) hour on one phone, we called other number provided on the site at which time we had two phones on hold for around two (2) hours and speaking with 3 different agents who were saying that I reached the wrong department and transferred call.

I booked a vacation package (online) to Munich, Germany on June 3 to attend part of the Oktoberfest in September. I received a vacation package and airline ticket confirmation message from One Travel that same day. Six days later, I received an e-mail stating that my "refund request" had been processed. I had never made a refund request. It took most of the day to finally find out that in fact I had not made the request but rather the hotel had not confirmed the reservation so I was being refunded the money. I had never been contacted about the hotel problem before the refund email.

I spoke with Leonardo ** to book the flight. He told me my card was denied (untrue) and I gave him another credit card number. He put me on hold for 30 minutes and we were disconnected. I checked my email and he had booked the wrong airline, time and price from what was quoted. I stayed on the line waiting to complain for 45 minutes with no one ever answering. I checked my credit account today and he booked me for two flights on different airlines for very high prices and $100 service charge. I stayed on the line for 2 hours and 24 minutes trying to get it straightened out. Thomas **, the supervisor, could only give me $25 off for future use with this company. I will never use this company again. I cannot believe Bookingbuddy allows them to operate with them. They have been beyond horrible to work with. I plan to dispute the charges with the credit card company if they are not refunded by One Travel.

OneTravel.com seems like it is a great website with wonderful fees. But TRUST me; do not book a flight with them. They changed our flight 2 times. And every time I called in to try and find a better flight change, I was on hold for 45+ minutes with them putting me on hold and transferring me to 3 or more people and dropping my call. TERRIBLE travel service. Save yourself the money and headache, and DO NOT USE ONETRAVEL.COM.

Actually, still on hold with the customer service as of writing this. I have been on hold for over 3 hours during 4 calls. 3 out of 4 times they hung up on me. They will not honor their own best price guarantee. First said they will refund the difference and then denied. Then yes again and then simply hung up on me. Just learned from the airline that they did two bookings on my name. What a **! Only if I knew what I was getting myself into, I would pay more not to deal with them. Beware!!! This is not an honest business you want to deal with.

I have a trip planned to go to Jamaica with co-workers and my husband. However, the return flight was changed. We were then offered a return flight home, which had a three-hour layover. My co-workers found out about a return flight connection with a one-hour layover. I was told my husband's flight could be changed because his was booked directly with the airlines, but I knew that was untrue because I had originally booked both, but it wasn't worth an argument. Tonight, I called the AirTran Airline and they told me they had no flight change for me in their computer, meaning mine was fake. I will not recommend this travel agency to anyone.

When I booked our flight for three, they wanted an additional $15 per seat for seat assignment at the time of booking. Without paying the additional money, our seats were to be assigned within a week. A month after the booking I called as they never answered e-mail or their chat to see if my seats had been assigned yet. After waiting over 30 minutes, they came onto the phone. They again said if I wanted my seats assigned now, I would have to pay $15 per seat, each way. When I told them no, he said “then our seats would not be assigned until we checked in at the airport on the day of our flight”, and we most likely would not be seated together.

I went online last night to book a flight for my husband & I to fly to California September 20th-24th to surprise my little brother for he is getting married. I looked at my itinerary this morning and it reads we are flying out on September 23rd and flying back on the very same day. At any time I did not enter such a date as the 23rd. So I called the customer service and spoke with Crystal in NY and she told me right away, "I see you wanted the 20th to the 24th." She already knew the damn dates before I said a word. She also stated in RED, "It does say the dates have changed." Let me ask you, if I am requesting the 20th-24th, why do you have your website change the date? I did NOT see this change and I accepted the info. I called and now I was charged an extra $160 to make a simple change to fix their SCAM!!! I requested to have my $160 reimbursed to me. I have called and even sent emails to their online chat they offer. Oh guess what? This was 3 hours ago and they have not replied to the online chat that they claim will assist you within minutes!!! YEP, this is a scam. I am not going to file my complaint with the BBB.

One Travel may be able to book flights within the USA, but as far as international flights, they have no direct contact with the airlines they represent. A simple upgrade booking took over a week of calling, emailing and waiting on the phone forever. At one point, I called the respective airline myself and got all the pertinent information which I had to pass on to them so they can finally make the changes I needed because they are the booking agent. They had no accurate information each time I called. By the time you are so frustrated you just want to cancel your booking, they add another amount of fees and a minimum of refund in exchange. Never again will I book and advise anyone to book with One Travel.

I purchased three tickets at Onetravel.com and was only charged for two, with incorrect spelling called to report and get corrected. However, there were no tickets available for additional ticket since my daughters never traveled overseas alone. A representative stated they would refund my monies so that I could repurchase for the following day, since it was within the 24-hours cancellation policy. Got disconnected, tried calling back, got a different representative after waiting on hold for 1 hour, who then told me that I didn't cancel within the 24-hour policy.

I booked a trip from Quito to the Galapagos Islands with OneTravel.com. Soon after, I read the reviews and got really nervous, because of so many negative comments. I made sure to confirm with the airline directly about our flight several times. I had no problem with my flight.

NEVER BOOK WITH ONE TRAVEL!!! I booked a flight with OneTravel from Kathmandu Nepal to SFO. I mean I got a cheap deal but it was not worth it! They sent me booking confirmation, but the airline never issued the ticket! I called them over 100 times and they sucked! They started making different excuses... and finally I had to pay more money, and I had really long transit. I had no other options so I had to take it. Also the ticket was only till LA. So I had to check out in LA, do the immigration checkout there and again recheck in my baggage! Also, it was a domestic flight from LA to SFO, so no free luggage was allowed... I will never book with OneTravel again!!

One Travel: DO NOT BOOK WITH THIS COMPANY! Bottomline... I missed my daughter's graduation due to their shady way of doing business. I travel all the time and this was the first and last time I will ever work with this company. So angry! Save yourself the distress and never use them!

I had booked a trip to Iran from Washington, DC and I could not travel since I did not receive my docents; otherwise, I would end up in Iranian jail. I called them to explain my situation and they advised me to purchase their insurance and I did. When the time came and I called them, they directed me to their insurance. After waiting on long hold, the agent informed me the ticket was not changeable and not refundable. To make the story short, they refused to change the date of the ticket even when I offered them to pay a fee for it. They stole the insurance money and the ticket money. I would never use them again. I tried so many times to resolve the issue in a civilized manner but had no luck. From now on, I'm just going directly to the airline. They are simply scammers and are real rude with poor customer service skills.

Daughter-in-law had to reschedule a return flight due to an ectopic pregnancy. OneTravel gave us an itinerary with an erroneous date. They said, "Be there on the 25th," and yet scheduled for the 16th. The airlines thought that we were "no show" on the 16th. OneTravel charged $882 for their bumbling mistake and refused to reverse the horrendous charge. Thank God the airlines understood and rescheduled us. We not only lost $882 but also 2 days work. I had to reschedule appointments for patients in my office as well. OneTravel seems to be incompetent.

I was just in the process of booking a trip to Jamaica when I decided to risk losing the "4 seats left". I'm so glad I did because I immediately closed the browser and will never go back. Something told me there was some scamming going on. Just because someone is a "member" of the BBB, doesn't mean they don't have a "D" rating. Thanks for everyone who posts here.

You can't believe they are a ** company that you can't understand their English. It's like a kind of special English. Important! When you book, after one day, they will tell you the ticket price changed and you need to pay more! If you don't pay more, they will cancel your ticket! **! When I communicated with the chat, the ** guy told me just like that and he just closed the chat! It's a ** company.

They are the #1 fraud site. They always raise the fares after clicking on "book." Don't waste your time. I wouldn't even give one star, but that's required on this review site. http://www.momondo.com/ always takes you to onetravel. If momondo.com needs to get better business, they should avoid linking to OneTravel.com

I had an emergency come up and had to change a flight for the same day but 2 hours later, and they charged astronomical fees for this change. The flight was not even 1/2 booked, and I was charged an additional $237 to make the change. In addition, this change was made 24 hours after the original booking. In 25 years, I have never had this experience. I will never use One Travel as no one would wave it or reduce it. I will go directly with Airlines as US Airways would have worked with me on the fee per representative. These monies go to One Travel. Do not use One Travel. This was from ONT-Calif to DFW US Airways flight.

My credit card was fraudulently used on OneTravel.com and I called my credit card immediately for a chargeback and after an investigation, my credit card company removed the charges. Eight months later, OneTravel sends me a letter, threatening me to pay for the charges or they will report it to the credit agencies. I contacted OneTravel with the evidence but they refuse to correct the issue. I'm reporting OneTravel to the BBB, the Attorney Generals and any social media to inform people to boycott OneTravel.

I booked a flight with OneTravel; I gave them my credit card number and all seemed well. One day after booking, they sent me an email where they said they requested me to give them some additional information for the booking to be made. The information they required was if I had or if I were going to travel from America (north, south) over the Pacific to Asia, and if I was, they requested my international ticket number for that. All this was just to book my one way trip from Taipei to Tokyo. I thought it was very strange but I replied the truth, "I have never taken any flight over the Pacific; do you need anything else from me?" They did not reply so I thought everything was fine.

CheapOair and OneTravel (same companies) would show me fares of $1,750 every time and when I actually tried to book it, it would always say something like "Now it’s gone up to $2,000, accepting booking." I knew this is a scam because it would always go up like that. This was a bait and switch. When I searched about them, I saw all these reviews and it made sense. They're scammers and judging from their accents, they are from India. They're competing with other sites on Kayak, and they want people to focus on the site when you see the cheap fares. I've written to Kayak to ask them to stop showing these two sites on their website. I don't know how they've managed to stay in business for many years (at least since 2010).

On the day before we were to depart to Barbados, One Travel calls and tells us that we are going to have to leave a day early from Barbados and make 2 additional connections to get home... plus overnight in Jamaica with no offer of paying the hotel accommodations. After about 12 hours of back and forth and being on hold waiting to speak with someone who is actually empowered to do something, we are told that the best that they can do is pay for our hotel and meals; but we still have to leave the day early.

I needed to change a ticket for my return on March 4, 2013 from Tampa to NYC (done through United Airlines) to March 5. I was told by one Lincoln (?) that it would cost me $100. I agreed. After checking his files, he returned to tell me the airline charged $250 to change tickets, which seemed exorbitant given that I'd paid $244 for the trip back and forth (originally for going to TPA March 2 and returning March 4). I told him if he could find a solution and after some hunting, he came up with a Spirit Air ticket that cost $189. Given that it was at least better than $250, though I'd have to pay $433 in all, I gave in. What I was not told was that Spirit Air charged customers another $50-$100 for carry-ons. So in all I paid $483 for a change in one ticket. Perhaps it is common practice, but to me this appears to be a con job. Over to you.

After waiting on the phone for 25 minutes, I decided to try their "fast online chat representative" alternative. It took 3 attempts trying to reach a "chat repesentative" who never came online, and in the meantime, I stayed on the phone for another 15 minutes before a man from India answered. I wanted to know if I could take advantage of the cheaper flight offered on this day only to be told that I would have only been able to do this if I had found the cheaper deal 24 hrs. after my original booking! I will never book with OneTravel, and will pass this on to my friends.

Everything was confirmed and One Travel gave me the itinerary to go to Indonesia. The next day, on 3/1/13, a One Travel's representative by the name of Gerald called and told me that the price was increased to $6,529. I told him that I would cancel the tickets if One Travel increased the original price. Then, he offered me a discount of $200, but I insisted on the original price and told him again to cancel the tickets. Then he said that even though I used to buy from another company, they will have the exact or even higher price. This means that the original price of $5,845 was not true in the first place.

Do not buy your flight tickets from OneTravel.com! Yesterday, I booked a flight with this company totaling $3,100 for my family of five to Hawaii. Needless to say, a scheduling conflict occurred and I had to cancel. Their website says if you cancel within 24 hours, you will be given a refund but what it doesn't tell you is that they will charge you a $25.00/per person cancellation fee in addition to another $25.00/per person service charge (A service charge? For what? I booked it by myself online without any customer service help). So, I'm being charged $250.00 for booking with this company and cancelling within 24 hours. My advice: Beware of Onetravel.com, because they will rip you off!

I tried to book a vacation to the Philippines just the other day. This company was the first thing that came up on Google. I didn't have any time to plan this vacation because I only just found out about it. So I figure, why not take my first real vacation ever? I don't know anything about planning, but I spent close to 6 or 7 hours carefully going over the hotel and the flights. I finally made my purchase. The total for airfare with travel insurance comes to $1,400. So the next morning, I received an email from Travel One indicating an error had been made and I actually owe a hundred dollars more than that. What? Why? I called them and half an hour of waiting led me to a thick-accented Indian man, who tried to convince me to take a $1,500 or $1,600 flight. Then when I indicated I really just wanted to cancel, he brought it back down to $1,400 without batting an eye. What? You can't haggle this sort of thing!

So I am currently looking for a flight from Calgary to San Francisco round trip. I found an amazing deal yesterday for $394. I called my husband to tell me and get the final okay. He told me to book right away. When I went back and searched for it, it was gone. I was bummed but did another search. This time, I found a deal for $330. I was even more excited and immediately tried to book. I put in my credit card number hit the book button and immediately got a message that said, "Sorry, this fare has sold out!"

I bought a service from SLC to Argentina. They changed my flights twice; one of them was changed with not enough time in between. I called them and after a wait of one hour and fifty minutes, he told me that I have to pay more if I wanted to change the flight. And when I started to complain about it, he hung up. Horrible customer service. I won’t book anything from them.

After reading what was said about OneTravel.com, I tested myself to booking for a flight from USA to overseas. I knew that RJ will not fly on Thursdays. Well, I searched Onetravel.com for a flight on that day, and guess what?! They gave me a flight that day and they gave me a lower price too! This is a scam company. And the person who was complaining at the beginning mentioned that the company customer service is in India! Look around you, man; in a short period of time, United States jobs, specially IT jobs, will be taken by Indians (outsourcing). When my son graduates, maybe he will have a better chance to work in the US if I send him to apply from India. So live with it.

This fake company is operating by one or two fellows in India. Beware buying a ticket through them. This summer, we bought 5 tickets through their website and paid for all at once. They didn't issue us the tickets at the time. We called the next day and they said there was a technical difficulty and they would get back to me within 1-2 hrs. I called again the next day but it was the same story. I called the day after, and the story was the same.

I just returned from a 3-day trip to Chicago. I had purchased the airfare and hotel as a package deal from OneTravel. When I arrived in Chicago, the hotel had no reservation for me. I was on and off the phone with OneTravel for hours, trying to straighten out the problem. The customer service rep kept telling me that she'd have someone from their "hotel department" call me back but no one ever did, multiple reiterations of this process. In the end, I had to find my own hotel room in the city and as of now, OneTravel has all of my money. So I've paid them for a hotel stay which never materialized and I've paid for the hotel stay that I arranged myself. Aside from the atrocious fraud, the aggravation they caused me on my trip cannot be overstated. Buyer beware!

We were off and on the phone with them 8 or 9 agonizing hours (at international phone rates due to our location), with their computer system having glitches, not calling us back, and every time we called, it was like starting all over again. We saw that there were only a few vacant seats and were afraid we would lose them. We were flying early the next morning. When we finally got an itinerary, it only showed 2 of the 5 legs of the trip, and it was very confusing the way it was laid out. We pressed them for a complete itinerary copy, and they sent a list of the legs as text in an email, and some of them didn't have the flight locator number indicated. It was so amazingly homegrown in its presentation. At least the personnel were polite and in the end, I was able to verify with the airline companies that we were truly listed as passengers.

I bought a return ticket from Vancouver to Japan, along with cancellation insurance. It cost me about $1050. I had a change in plans, so I contacted them. They told me I'd be charged $100 to change my date (plus difference in airfare), or pay $150 to cancel the flight completely. Later, I searched some prices on their homepage. I wanted to change my flight to a one-way and about a month later, I suspected I'd end up with a net refund due to changing from a return to a one-way ticket. When I called up, they told me that I could change my ticket for about $300. I was confused, thinking maybe they got confused and would deduct $300, but in fact, I would have to pay $300 extra to change my return ticket to a one-way ticket, even though I could see on their website one-way tickets for the day I wanted at about $750.

My husband and I are in the military, and we bought trip insurance to make sure that we could rebook our flight with no penalty if his leave dates didn't get approved. Well his leave didn't get approved, so I called customer service. They cursed at me and told me I was just wrong. I would have to pay an extra $600+ to change his flight even though he has military orders. These people do not respect the military or anyone else. They are out to make the cheap buck. Needless to say, I called the airline itself and got the problems resolved. But I will never go though them again. Worst place to ever book and we travel a lot.

I recently bought a ticker from these guys. The saleslady told me to add the $25 insurance and this would protect me and give me a refund if I had to cancel. Well, I had to cancel. First statement from them was "Oh no, that doesn't cover your airfare for cancellation. Totally nothing I can do." The people I talked to could hardly speak English and told me all I could do now is pay $100 extra to change the ticket, even though I was promised by the saleswoman this ticket was covered if I had to cancel for any reason!

I bought a (1) ticket to San Diego, CA, 11/23 then 27 and 28, 3 times! I called and spoke with customer service about the 2nd billing. They put me over to billing which had so many calls. There was a recording that came on and said they would call me back in 24 hours. It didn't happen. Now, I found they charged my card again! The phone line is busy, busy, busy! The complaint dept. is too busy to take care of complaints!

I had to cancel a flight made on line with OneTravel. I knew I wouldn't get a refund but I thought I could get a credit. I also knew that there would be a cancellation fee. My ticket was credited at $317.41. My cancellation and/or rebooking fee was $250! After some research, I now know that this online travel service charges a cancellation fee on top of the airline rebooking fee! I feel as if I have been robbed! I will be booking with the airline directly from now on.

Just awful if you need to contact by phone. You wait over an hour, and every few seconds, a dumb announcement such as: 'Please have your booking number ready, so we can assist us faster,' 'You can find answers to FAQ on our website,' 'Thank you for continuing to hold, a customer service rep will be with you shortly,' 'Please read our terms and conditions while waiting,' 'Our customer service specialists are currently assisting other travelers. Please continue to hold.'

On November 20, 2012, I tried to book tickets for five friends and myself to Las Vegas on the One Travel website at $241.20 per person, $1447.20 total. I had questions so I called the number provided on the site. I spoke to Nichlos, a man with a strong Indian accent. He indicated the fares given on the website was incorrect and if I tried to purchase through the website, it would not process the fares as indicated; it would be adjusted at a higher amount. I booked the flight with the agent and after an hour I checked with my bank to see a total charge $1447.20 plus $150 on my debit card. I called the agent back to complain about the added charges. He explained he had no control of how his billing department applied the charges.

I purchased a ticket to LAX with OneTravel.com and paid for it with my debit card. Two days later, I got an email from them indicating that because of "circumstances outside their control," my account had been billed twice but that a correction would be made and I would get my funds back in 10 days. I had to contact my bank and try to get them to block the second payment so that I would have use of the funds.

My husband and I booked our flight for our wedding seven months in advance. We chose particular flight times so we could maximize our time in the Virgin Islands. Shortly after booking, we received an email that one of our layovers had extended to over 6 hours, putting our arrival time at night instead of in the afternoon. A few months later, the long layover changed again, but in another city. Two weeks before the wedding, we called to confirm flights and our return flight had been cancelled. We were never notified. Every time we called, the reps were very hard to understand, the customer service was horrible and the wait times were very long.

Flight changes after 2 weeks after confirmation: I booked 4 tickets through this company. After having confirmed and charged to credit card, I received an email from One Travel stating that my reservation is changed. I have already booked and paid for connecting flights and hotels. I tried to go to the link given in the email, and it doesn't work. I tried to call their customer service number as provided on their website. I was waiting for more than 30 minutes, and my phone died after the battery was used up. I give this company zero star. Please do not purchase anything from here. Too many such companies around cheating on people. This is an example of a deteriorating society.

I purchased a direct flight from LA, CA to Oaxaca, Mex with one stop Mexico City. The flight was purchased quickly. After receiving the email confirmation, I realized a few errors. There was a 24 hr wait before the flight left Mexico City to Oaxaca. This was a layover flight and it was not the flight I had chosen. I called Travel One and their rude customer service representatives explained to me that was not an error on their behalf. I explained to him this was not detailed on the flight details. Travel One charged $300 to make the change. To cancel the flight, it would be one $150 - so a total of $450 to make the change. The ticket itself originally cost me $270. I ended up losing the flight and purchasing another ticket through the airline directly who offered a discount and apologized on Travel One's behalf. The ticket cost ended up costing us $300. Travel One is only cheating people. Stay away from these sites.

I searched and made reservations for two tickets for my wife and 5-year-old girl for the desired departure and return flight dates. I paid the fare price using my credit card. Later the next day, I looked at the email coming from OneTravel.com with payment confirmation and flight details. The return flight had incorrect dates and surprisingly, 29 days apart than the return flight dates I originally booked. I quickly called OneTravel.com to bring this error to their attention. The customer service representative promptly responded that it will cost me $570 to make the correction.

It’s less than one star - a lot less (minus 5 stars) if it were possible. I'm still awaiting the lawyer to take my case or to be reimbursed! These guys should be terminated. I'm still waiting after 3 months to get my money back. I did my share of bad-mouthing on Facebook since apparently One Travel doesn't like to get bad public reviews. Of course, who knows if this actually goes anywhere? It seems to me it’s pretty easy for some computer geek to just auto-archive any bad-mouthing of One Travel. Sure, have a lawyer to gimme a call - it’s not the first time I've requested.

Stay away from this site. Constant misinformation, charges credit card for amount higher than quoted by the agent and higher than what is posted on their website, and cancels reservations without fair warning. Customer service does not respond to inquiries and some emails to customer service are deleted without being read. If this site saves any money, it is not worth the aggravation, unprofessionalism and indifference they give to customers. Wish I knew there was a treasure trove of complaints against this vendor before I mistakenly did business with them. But never again! Worst online travel site ever!

Worst site ever. They do have cheap fares, to which I got lured in. What I didn’t expect was it choosing flights for me totally different from the dates I actually asked for. I booked on a weekend and didn’t get to check booking confirmation back when at work where I used my work email. Turns out it was 3 days different from my specified departure and arrival dates specified! Flight to Vegas was $232 for two. To rebook, it cost me another $236 additional. Double! What a rip-off. They got their pound of flesh, but I will never ever use them again. And I'll make sure no one else I know uses them. I should have stuck with Expedia or Orbitz. I never had this problem with them before. I’m sure Onetravel wouldn’t stick around for long. With dissatisfied, new customers all the time like me preaching how horrible they are. It might be my fault to expect their website to be easy and accommodating like Expedia or Orbitz. It's my fault for expecting to find fares for the dates I wanted to fly in. Thanks to Onetravel.com for making me feel stupid for not checking if I'm actually getting the flights I asked for. Expensive lesson learned, courtesy of Onetravel.com

OneTravel - Beware of this outfit. Just today, 9-24-2012, they listed several hotels in Dublin, CA at a low price and then when you clicked on it, it'll give you a much higher amount. I then called their toll free number which took me to some overseas call center where I can hardly understand what they were saying. I questioned their deceptive price listing practice and their answer was it's all sold out. I went on to ask why they still left the low price on their website. In short, stay away from these guys.

I'm still fighting this after 3 months. Consequences: I was billed over $900 for a flight I never took. This is called stealing. These people are working in some "call center" boiler room operated by foreign nationals. Often they don't even answer the phone. If they do, their English is so poor they can't answer requests. They sold me some ticket I could not use because plans change and it seems they only have deals with Frontier Airlines which is not who I wanted to use. So I arranged my own alternate travel through Alaska Airlines who were great.

OneTravel is a scam! Stay away! They charged my credit card for over $1,000! Upon checking in American Airlines, they said my round trip itinerary did not exist! I called their 1-800 number and a representative has me transferred to the supervisor. I've waited for over an hour and have not spoken to anyone!

They canceled our tickets twice without letting us know. They said on multiple occasions (which was a lie) that our flight was confirmed and that they'd send an email within an hour (never happened). They gave different stories each time we called. Very, very shady. And yes, they offered us the same tickets after canceling our tickets (without letting us know) at higher prices twice, I might add. If we hadn't called to confirm on multiple occasions, we would have been stuck overseas.

First of all, the employees at this company use the language accents to hinder your comprehension of what's really going on. How did I end up working with a representative from CheapoAir when I started with One Travel (on the same phone call)? I was persuaded time and again not to cancel my reservation with the assurance that they could help me resolve my travel nightmare. I am left to wonder if travel insurance would have even helped me in this unorganized self-serving, slick-talking company. I'm out of $226.00. That's a lot when times are so hard such as these. My advice, pay attention when working with One Travel. Better yet, don't ever use their services! A feeling of being scammed right before my eyes.

I had entered all the required information online to purchase two round trip tickets for my son & daughter-in-law on the evening of August 2, 2012 when at the final stage of purchase, the computer screen went blank and showed "Error Message" at the top of the screen. I went back to the website to find the same tickets and re-entered the purchase, but the same reservation was available. I called their Customer Service Representative and spoke with Cale (Middle Eastern accent). Cale searched their system and it did not show any information for any purchases using my home phone # or credit card # or address & assured me that no charges were made against my credit card.

I planned a trip with One Travel. They left one letter out of my last name, so I called them to let them know about their mistake only to get a runaround. I was on the phone with them and the airlines for a total of 7 hours. To make a long story short (like I said, they gave me the runaround), I finally talked to a supervisor on each end and eventually, they fixed the problem. But One Travel called me back saying that I needed to pay a $25.00 fee for the mistake and that it wasn't One Travel charging the fee, it was American Airlines. I was kind of skeptical about it so I called AA to confirm that. No, they were not the ones who charged a fee. It was actually One Travel.

Stay away, far away. The website advertises up to 60% off in the price. Lowest price my **. Why is it then if I go to the airline direct that I can get a much better price? This is the 2nd time this has happened. I thought I would give them the benefit of the doubt, but I was completely wrong. What they gave me to make up for it is a $20 coupon for my next flight. Not in this lifetime. This little adventure cost me over $100 more by using them. I should have trusted my gut.

Boiler room call center: Well, after the fact, what I thought was going to be a routine ticket purchase became a nightmare. I had to make a few changes and tried calling back, and I was on hold for at least a half hour (probably more) and more than once then got disconnected. After a few more unsatisfactory attempts, I went to email and wrote to cancel the entire trip. I then called up Alaska Airlines and quickly got better flights rescheduled. Then I called American Express, which stand by their customers and discovered the huge charge which I asked they reverse. Then I found out from these sly merchants that the ticket is supposedly non-refundable. Not anymore, it isn't. Then I saw a check mark put by my name as if I'd signed and agreed to some crap - a check mark put there by OneTravel, certainly not me.

This morning, I called OneTravel "personalized" customer service. Two calls - 1st after 34 minutes, nobody answered; 2nd attempt after 43 minutes, someone in India answered the phone and put me on hold 2 times just to find my info (previously mentioned to the computer and him). The first time was 3 minutes and the second time was more than 15 minutes. I had to hang up because I was in my job place. He asked for my cell phone to contact me back and I am still waiting. Now I am waiting after 24 minutes to make changes in my itinerary and fix their mistake when I asked for seats. Nobody calls me back and I am still waiting!

I call to Onetravel several times to make a change in my itinerary and after more than 30 minutes in every call, nobody answers the call. The message says, "Your call is very important. Yada, yada, yada and specialist will be with you in just a moment." My question is "How long is just a moment for Onetravel? Today, in a 21st century, we have answering phone systems that can estimate how long it would take to wait. Customer service rating 1 to 10 is minus 20.

On February 26, 2012, I booked by using onetravel.com. I paid a total of $1,012.75 (included insurance fee) to onetravel.com for flights on United Airlines and Singapore Airlines. I booked the flights using my credit card with my last name of **. The problem is that I do have a US Green Card with my last name (my husband's last name), but my Passport has a different last name. I contacted onetravel.com. "As per the conversation please note that, in order to change the name in the booking we have to cancel the current booking with a refund of $951.8 and we have to create a new booking with a total new charge of $1,113.60 (without insurance fee). Please note that the refund will be done within 8-12 weeks as per the airlines rules."

We booked a round trip flight to Vegas on OneTravel.com on a Thursday for the following Monday. They were by far the lowest rate. We received an email with our itinerary, saying we would get a second email with ticket numbers. The second email never came, so I was getting nervous. I clicked the link to the online itinerary in our email, and it had e-ticket numbers. I called the Customer Service rep, and they said that we would not get anything more - just to take the e-ticket number to the airline. Since I had read some negative reviews, I decided to check with the airline directly.

We booked 3 seats with One Travel while in Hong Kong and were given a confirmation number at 8:00AM and tickets were to follow. We checked with Garuda Airlines (another sketchy outfit) that there was an existing confirmation number and they said yes. We went to check in at 1:15PM for a flight leaving at 3:45PM and we're told One Travel cancelled our booking. I had called One Travel earlier to check where our tickets were, **, and left a message on a machine that seemed to be someone's personal voicemail and I also emailed them and no reply. I got worried we were scammed and I contacted my credit card company to watch for the charge on my card.

On July 6, 2012, I searched the internet for best airfares to Wisconsin and decided to use the fare found on One Travel. The web page reflected a fare of $332.00 with no sold out or limitations regarding remaining seats. I entered all booking information and clicked on book. One Travel responded that unfortunately, booking was sold out but that I could rebook with an alternate option and that I would be credited with up to $20.00 off for my inconvenience. I selected an alternate (and less convenient) option and again clicked book. The web response ignored any credit for inconvenience and quoted an unfortunate increase in airfare to the tune of $60.00 plus.

Not recommendable - It was a horrible experience. I made reservations with OneTravel.com. I got to the airport only to find that my flight did not exist. LIAT airlines had notified OneTravel via computer that I needed to be on an earlier flight that day. OneTravel never changed it in the computer and never notified me. I called OneTravel from St. Vincent and they told me that my flight was confirmed that day. I ended up having to buy $1,400.00 worth of tickets that day to get home, and missed my connecting flight in Barbados as a result of LIAT not putting me on an earlier flight.

I contacted OneTravel and asked for a ticket change because the funeral would be on flight day. The response from OneTravel was I should call the airlines and change the ticket because the extra fee would be waived. The lady was named Melody **. She said that if she had done it, it would cost $75 extra plus the difference in the airfare. I then called the airlines and they refused because of the ticket purchased from OneTravel. I again contacted OneTravel about a ticket change. My original ticket was purchased at $853.20. I found a flight on OneTravel for $713, but guess what, now, it was $125 fee. This company does not have a heart during the time of death in a family. I would pay extra before I would use them again.

I prepaid a stay in Nashville, TN at Loews hotel. I left a day early due to a family illness and the hotel said I had to get refund from One Travel since it was prepaid: Feb. 5-7 confirmation **, room 539. When I called, they said it would be processed, but it is June 1 and no response from your company. Please reimburse or refund the one day room charge. Please call me at tel # ** if you have further questions. I would appreciate your response or suggestion what I can do.

This company, OneTravel is illegally advertising flights to Europe from $466. However, they never book them. They force you into another flight 3x the cost. Stay away, with a world reputation for fraud.

I asked to rebook my return as there was a connection, extra flight added to JFK and I can't enter the USA without a visa. So, they informed me I had to pay a penalty of 200 dollars per ticket. Wow, never seen anything in the booking that stated a re-booking fee. It was cheaper to cancel the flight than it was to rebook. Your company just lost my business and the plane can fly half full for all I care. The next time I book, it will be with someone who can put together a round trip without the big surprises (money down the drain) before the trip even starts.

I was informed on the morning of travel (4/17/12) that the flight was cancelled. After waiting on the phone for over an hour, I was first told that the flight was cancelled on the second leg of the journey due to the airline not having a "baggage agreement" with the second carrier. Then I was told that this was communicated to me in an email on the day it was booked, 4/13/12, which was never sent to me. I was also told that I was called about this on 4/14/12, of which I did not receive a call or message. On the day of travel, I checked with both airlines in question, and was told that the reservation was cancelled due to the booking company, One Travel, not paying for the ticket on time. We consequently had to pay for the ticket the same day as travel - approx. $600 extra for something that was their fault.

In January, I purchased a ticket from Onetravel. 2 weeks ago, I changed that ticket for a new one. The agent told me, "Let’s book the new ticket and then we will refund you the money for old ticket.” It has been 2 weeks and no refund from Onetravel. I am trying to email to them, call them, but no response from them. I do not know what is going on.

Funeral flight ripoff - I had to make last minute flights to Ohio for brother's funeral. One Travel bumped the price of tickets as seats were becoming scarce. I paid $1724.80 for tickets that can be bought today for $1004.40. This outfit will steal from travelers even when death is involved.

I booked a flight from Bos to Sarasota and put in all information. I received itinerary with another destination. All I am asking is to change the flight to my original destination and I know OneTravel has them. I called numerous times and staff was rude and patronizing. The supervisor did not do or say one thing to help and said they would help and call back. They never did. The reason my family sent me is so I can recuperate from heart problems—only now the stress has flared my illness again.

This is the worst company I have ever dealt with. I have spoken with countless reps who told me countless different stories. They are slow and by the time you think your reservation is done, I hear "let me check if I'm doing this right". All 3 times my flights have been booked and later cancelled. Do not use them! I am finally going to eat my $300 loss. Do not give them any more money, no wonder they are still in business. I'm going to great lengths to put a stop to them.