OneTravel Reviews

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About OneTravel

OneTravel is a travel website that offers booking services for flights, hotels, cars and vacation packages to destinations throughout the U.S. and across the globe. OneTravel offers discounts at over 84,000 hotels worldwide and compares flights from more than 600 airlines. OneTravel members earn reward points for each dollar members spend on the site, which they can use to get cheaper prices on future flights or hotel stays.

Pros
  • Last-minute deals
  • Low prices
  • Multiple ways to search
  • Price match guarantee
Cons
  • Booking fees
  • No refunds

OneTravel Reviews

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    How do I know I can trust these reviews about Onetravel.com?
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    Page 9 Reviews 1240 - 1440

    Reviewed Feb. 27, 2006

    i booked a 5 star hotel and upon arrival was sent to another hotel that was 400+ cheaper. i have emailed, called and posted one travel and still have not received response or money. i am now disputing it with my credit card.

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    Reviewed Jan. 23, 2006

    On Feb. 4, 2005, I purchased a roundtrip ticket from Boston to Paris for $631.88 from OneTravel.com for travel Sept. 23, 2005 on Air France. When I checked in at Logan Airport on Sept. 23, Air France told me that the reservation was part of a package that included hotel reverations, and I needed to present a hotel voucher to get on the plane.

    Despite my pleadings with higher level Air France personnel at the airport, Air France refused to accept the ticket and I had to purchase a new one for $1565.62 Before purchasing the ticket, I tried many times to reach OneTravel Customer Service from the airport but could not get help from them. After returning, I sent a complaint to OneTravel on Oct. 11, 2005. I have also sent certified letters to OneTravel with all the documentation proving beyond a doubt that the booking was for air only, not part of a hotel package. In the last three months, I have made up to 20 phone calls to OneTravel to try to get a response to my complaint. They have never sent me a letter. They have indicated on phone that I am entitled to a refund (I have this on tape) but no check has arrived.

    I have paid twice for the same ticket. I have paid over $2000 for a ticket that I thought I bought for $631. I have spent an enormous amount of time trying to get a resolution. Note: The parent company is RCG Industries. They also manage CheapSeats.com.

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    Reviewed Jan. 14, 2006

    I bought ticket for Atlanta to Paris, departing December 9, returning January 3, 2006. The tickets were billed to by charge card and the reservation appeared on my One Travel Account on line. When we got to the airport, the Delta agent told us first that we should have PAPER tickets, which we've NEVER had with OneTravel. When the agent then CALLED OneTravel, the agent told her that we hadn't received our paper tickets because we HADN'T paid for them!

    This was our worst nightmare come true. We had connecting tickets to Venice in Paris, and the lines were backed up due to traffic jams in Atlanta! Thank God the check in agent realized that we would NOT be in her computer (even with paper tickets) unless we had paid. We did get on our flight, but our flight home was screwed up because the connecting flight we originally booked our of Dulles was cancelled and we had not been advised by One Travel OR Delta. I will, of course, write this same complaint to OneTravel. Elaine

    We had to stay overnight in DC due to the lack of notification that our connecting flight was cancelled. We almost did not make our flight out of Atlanta on December 9, due to OneTravel's incompentence and mistakes. Great misery all round.

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    Reviewed Nov. 6, 2005

    On Feb. 4, 2005 I purchased a roundtrip ticket for $631.88 from Boston to Paris from Onetravel.com, for travel with Air France on Sept. 23, 2005. When I checked in, Air France told me the ticket was part of a package and I needed to present a hotel voucher. Air France refused to honor my online ticket, even though they had my name and reservation. I spent more than an hour trying to call OneTravel's customer service, and pleaded with authorities at the Air France counter, to no avail.

    To get on the plane I had to purchse a new ticket for $1565. After returning home from vacation, I double checked my reservation and saw that it was indeed for air only, with no mention of a hotel. On Oct. 11, I FAXed all the documentation to Onetravel's research department, following instructions for registering a complaint. Since then, I have called customer service several times and no one is able to let me know the status of my complaint. It is now a month since I made the complaint.

    Finally, Customer Service did confirm that the complaint was received, but they will not tell my what, if anything, is being done to resolve it. They said that they are not able to give me the name of anyone in the research dept to talk with, nor are they allowed to contact this department themselves. I am extremely frustrated at having lost so much money without any indication that OneTravel.com is doing anything about the problem.

    I paid for the same ticket twice; I paid $631 + $1565, so a total of $2196 for one roundtrip ticket to Paris which should only have cost $631.

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    Reviewed Oct. 3, 2005

    I can not stress enough to any who uses this site that they should never/ever use OneTravel.com. Ever. I accessed OneTravel via Sidestep to purchase a ticket from the US to where I live abroad (I work for US govt overseas). I took my six tries to get the ticket at slight higher price than was listed (even though the lowest price kept showing up as available). I bought one ticket for my sister. I received confirmation it was requested. A day later, no confirmation ticket issued. I wrote in, was told I'd have to call and that ticket was mailed (no advance notice on that). I live overseas as I tried to explain and that if they mailed it to my address it would take about a month to get to me.

    My sister called, she was on hold for 35 minutes and then was very rudely told that she need to send a fax with my credit card (front and back) driver's lis, statement saying OneTravel not held liable, offer three pints of blood and discover cure to cancer before they'd mail to my sister's house. She tried again to confirm if the ticket had been sent..guess they were..no e-mail to me and she asked for manager to call her back. I wrote 2 days later to see about confirmation about reservation..was told to go to Checkmytrip.com...ok, I don't have the Amadeus code, had to write back to get that...

    BIG POINT: They double charged me for the ticket..it's not hard to see, it's two charges, same price... Never answered that when I wrote to them the first 3 times..said I had to call...sister tried to call..was on hold for 25 minutes, hung up. I called, answered right away...when I said I needed charge reversed, was told you need to send a fax to research and copy your credit card...I then told them, ok but I told my credit card not to allow the charge.. The response Whatever and then some laughing in the background.

    Three different phone calls, over 10 e-mails, nothing works. I won't be surprised if they sell my credit card info and keep trying to charge me long after this saga should be over. I seriously doubt they'll reverse the charges. I'm working with a real company (Citicard) to get the problem solved.

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    Reviewed Aug. 16, 2005

    Had reservations for 08-04-05 thru 08-07-05 at pala mesa resort in fallbrook, ca. When we arrived at resort we were told they never received booking information from onetravel. They tried to call onetravel, but no answer. I tried to call for the next 3 days still no answer and also tried e-mail.

    hotel was sold out, but the reservation manager was able to put me up.

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    Reviewed Aug. 1, 2005

    Purchased a fare to India on onetravel.com Travel was exclusively Delta flights. Verified that reservation was in Delta system. I travel frequently with Delta and on electronic tickets. When I purchased this fare nothing told me that it would not be an electronic ticket. No emails told me this. I've delt with Orbitz and Travelocity and they are very explicity when your ticket is a paper ticket.

    Prepared for trip, visa, vacines... Went to airport to check in on the day of travel. Was told by Delta that my ticket was not an electronic ticket but a paper ticket and I was not allowed to travel. I never recieved a paper ticket. Tried calling onetravel customer service that day (Sunday). Their customer service is horrible. The 800 number on the site for existing reservations gives an error message and disconnected me. The person at the number for purchasing tickets could not help me. Called the next day. Neither number would work. Eventually contacted a person calling a number for cruise travel and got a number that would allow me to be dumped in to a 20-40 minute wait queue.

    Talked to one person who told me that Delta would issue a credit, then disconnected. Called back, after another 20 minute wait in the queue, talked to someone else who told me this call had been made by someone in the Las Vegas office and the information was incorrect. Also refused to try to arrange any credit, refund, or to let me talk with a supervisor. I am now working with Delta. Have filed a lost ticket application. I'll know what happens in 30-40 days. In any case, travelone is not a respectable travel agency. That they have no postal mailing address on their site should have been a tip off.

    The address, for those who need it is 801 North Grant Odessa Tx 79762 Also, a couple of numbers that can work are 800-929-2523 ext 302

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    Reviewed July 21, 2005

    I bought a ticket online and called 10 minutes later to cancel. I was told that it has been taken care of. 12 days later, credit card bill came with charge for the ticket that I was told was cancelled. I called and after about an hour of waiting, I spoke to the same rep who told me she cancelled the ticket. She now changed and told me she said she will put in the request. She had no way of knowing if the request was accepted or not. I was not notified that the cancellation did not go through. I am left with a bill for a trip that I did not make and she will not let me speak with a supervisor because she is very busy. Promise that they will call back was never kept.

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    OneTravel Company Information

    Company Name:
    Onetravel.com
    Year Founded:
    2008
    Address:
    1050 E. Flamingo Rd.
    City:
    Las Vegas
    State/Province:
    NV
    Postal Code:
    89119
    Country:
    United States
    Website:
    www.onetravel.com