OneTravel Reviews

I bought 3 tickets on this websites and then changed my mind to cancel them. I called to them and had very terrible service. The servicer has very poor english. It was hard to communicate with him. And, most unacceptable is!!! My tickets were still there and after calling back lots of times and waiting tons of hours for getting response. It said that the tickets were non-refunded because it was over 4 hours. That was total the problem of the customer service. I did give the authorization and told him to cancel them clearly. They told me the phone was not effective in the end?

I had a very bad experience with booking my hotel with OneTravel. I went out to Indianapolis for my wedding not knowing they put me in a hotel where there was like 10 people smoking. It seems like they were gang bangers and prostitutes. There was 3 cars with broken windows. I had $3,000 dollar wedding rings and $1,000 cash and paper work. The hotel was trashed. So I look at the reviews and they were the worst. So I called back just to get another room. They said they have to cancel and refund my money in 14 days. Plus they have to re-book and pay again after they took $280 dollars. So now I have to wait for refund and pay another $300. I've called and called and talked to 10 people of all departments and they give me runarounds. My experience...do not travel with OneTravel or CheapAir. It's the same company out of New York. It's been 16 days and still no refund yet so I am going direct to corporate.

My husband spent HOURS on the phone with OneTravel working out details of our European flights. We finally came up with Virgin Atlantic tickets - though we had to make a stop that we wanted to avoid along the way. We were thrilled to fly Virgin Atlantic. Many of the airlines offer poor service and aren't accommodating to our child with special needs. Virgin has been one of the few exceptions. After booking the flights, we called Virgin to make arrangements for travel with our special needs traveler. Much to our horror, we discovered that the flights sold to us are Virgin Atlantic "operating" as Delta which is code for we are really flying Delta. What??? How does that happen? To sell a ticket on a flight masquerading as another airline entirely? 3 of our 4 flights are apparently set up this way. We are trying to follow up with this questionable practice.

DO NOT do business with this company!! We booked internal flights in Africa through them. When traveling from Rwanda to Kenya we were told our tickets were invalid because the two airlines were not partners. We called their "lack of customer service" and were treated like crap. We were told to take our issue up with the airline. The "service" agent refused to give us his name or let us speak to a supervisor and hung up. As a result we missed our connections and had to spend $12,000 o get home!!! We filed a complaint and 4 months later were told to take it up with the airline. The WORST and most expensive experience in traveling ever.

Booked a quick flight with OneTravel online when another company, JetBlue, changed my flight to a 4 or 5 hour layover. Only reason I got a refund from JetBlue was because they had no other option they could provide. I was lucky. These were non-refundable tickets. I booked w OneTravel online then to my horror saw ALL these negative reviews. Most are people complaining about trying to refund non-refundable tickets. But that is what they are! If not lucky you are stuck. That is told to you upfront. So the OneTravel experience and booking was fine, no problem, no hassle, and deserves a good review because it saved me money and a 4 or 5 hour layover! 5 stars happen!

Booked online. Was sent a confirmation email. Two days later, I received an email thanking me for cancelling my flight?! I had to call to determine what happened - which apparently is that your CC, address, and CVV is not sufficient and they have to call your bank for verification... Which, despite my AMEX being open 24/7, took them two days. I don't know if this is a lie or they're just THAT incompetent but either way... STAY AWAY.

Big time no no no deal what you save on so "good deal ticket". You will waste on countless hrs to deal with issues. Lot of them. In my case 121.60 overcharge for extra I did not order not authorized on. I'm in excess of 10hr into this issue and not resolved yet. When one get refunded 4 days later they charge again and you are there for another 10 hrs.

I recently tried to book my tickets from Australia to Cambodia. I usually use webjet or hopper to do so but this time I went for this so called travel agency. They havent been able to book my tickets for some reason. I had to call their customer service and after a long wait someone who barely spoke english took the call only to hang up on me after 30 seconds. Had to call again and provide them with extra information (webjet and hopper never has required that sort of information) so now they are contacting the bank. Moral of the story: JUST DONT BOOK YOUR TICKETS WITH THEM. Disgusting customer service and now Im stuck with them. Just hope they dont scam me.

I booked a flight to see my son in Phoenix, AZ. I needed to switch my flight from 6:00 am to 3:00 pm the same day and they wanted to charge me $500.00. I have a package that said I could cancel up to 24 hours ahead of my departure. I asked if I could do this and they told me there would be no refund. The people I spoke to had trouble speaking or understanding English. It was frustrating. Save your time and headache and stay away from these crooks!

I booked my 3 tickets for me and my 2 kids. The price on my receipt was not the same as what my credit card was charged... my credit card was overcharged and attempt to get this rectified was even more horrifying because customer service representative was rude. Could not transfer me to manager as per my request instead hang up me. Warning all good customers to NEVER use this Travel site. I ended being charged over limit fees on my credit card. Worst experience ever. Of all the travel sites I have used in the past onetravel.com is the WORST!! Lesson learnt. Will warn my friends and loved ones.

I bought 2 tickets online using OneTravel to go from Lisbon Portugal to Venice Italy. It was one of the biggest travel mistakes I have ever made. On Sep. 9 2016 we were scheduled to travel from Lisbon to Paris and then Paris to Venice Italy. The first leg of the trip operated by Vueling using Iberia airline was delayed by 3 hours leaving Lisbon. By the time we arrived in Paris we missed our connecting flight to Venice. We went to the Vueling customer service counter to get help with getting a new flight only to be told NO WAY it was NOT their responsibility to help. We bought the tickets with OneTravel. After many discussion with them we received nothing and had to buy 2 more tickets to fly from Paris to Venice.

The employee didn't know what they were doing. After every questions they had to verify with someone. Then I had to cancel my booking and cost me lot for no reason. When I ask what are these charges for she was confused again. I still didn't got the proper answer for anything and really not satisfied with these company. I paid $590 to this ** company and please let people know never ever use OneTravel. Other companies are way better than this.

Bought a ticket with travel insurance, could not cancel the ticket online and when I tried to cancel the customer support as not helpful and said I could not receive a refund. WORST experience, lost my money, would never go back.

Bought tickets with free cancellation. Tried to cancel and the online cancellation didn't work... then called to cancel and the tickets were non-refundable... ended up finding a better deal going straight through Delta. Will never use OneTravel again!!

I purchased my ticket from OneTravel 3 weeks ago. It was such a BIG AND EXPENSIVE mistake. Please pay attention when you are purchasing your ticket from internet so not to land on their website. I got my ticket $40 more than my friends for the same destination (Milan to Tirana). In addition they charged me $60 commission. IN ADDITION, $20 for each luggage at the airport!!! Total, my husband and I paid $140 more than our friends for the same destination. I will never ever purchase my ticket from OneTravel again...

August 26th found a hidden charge of 70 dollars on my charge card. When I called about it they informed me it was a booking fee. Operator told me I should have booked online. I told her I did book online. She then stated that there was nothing that could or would be done. I tried to explain that no one said there was a booking fee. They had put the charge in with taxes hoping I would not notice it. Will never use OneTravel again and will make sure all my travel buddies know about their ripping people off.

This terrible company issued two tickets under one name, MY NAME and I found out while traveling from BALI to HONG KONG!!! The airline made me buy another ticket for my GF --- never use them. They said it's my mistake even though I put her name on the website, checked in online, checked in at the counter and was not allowed on the plane when stepping in!!!

I booked a ticket for a co-worker and we found out after he landed in Chicago that there was a connecting flight there. Nowhere in his itinerary does it mention Chicago, picking seats for those flights, etc. Instead of it being one stop for international travel he now has an extra flight and layover that we didn't plan for. We will not be using this site again.

I canceled my air ticket and I had been told I will be charged USD $50 but they charged me 2 times which was total US$100. I called them to ask why they charged me double but the guy and women were so rude to me. Women told me "it was a mistake, now we refunded you US$50," without being polite. They are the one who took my more money and they are talking to me so badly. And that guy should know how to talk with girls. He was the one who was ignoring to transfer the call to the supervisor and told me to be patient.

I purchased a round trip airline ticket through OneTravel.com. BIG AND EXPENSIVE MISTAKE. I'll be as brief as I can... But there were numerous problems! I purchased the flight I wanted to and from. OT confirmed it. A few days later, they changed the flight plans and merely told me about the change. Their plans did not fit with my schedule. Also, they put me on an overnight flight, which I did not want. I sent several emails and tried to contact their so-called customer service. No one was interested or wanted to help me resolve the problem. I was told to call the airlines in question -- that One Travel could do nothing, even though they had made errors.

NIGHTMARE! They are deceptive and will rob you. I booked a flight from YYJ to LAX. After I paid, I was informed the flight I paid for was departing from YVR another city many hours away from YYJ. Nothing on my screen informed me of this change before I booked the flight. They never returned the full fare after hours on the phone. Beware brothers and sisters - 'ONE TRAVEL' should be called 'ONE RIPOFF'!

OneTravel company is a thief company. They are liars. Just booked a ticket over the phone and was told the total charge is $355. But after hanging up the phone, the bank informed me that I was charged $375 by OneTravel. I called to cancel it, the customer service said it was non-refundable. But they didn't tell me this information before I booked it. They did this on purpose to deceive money from us! Earlier this week I booked a round trip but it became a one way for no reason. They deducted the same price of round trip for this one way. Just google those complaints about one travel, I don't know about you, I was totally shocked and regret that I didn't check about this before I chose this thief travel agency randomly. Don't be deceived by their low price! You are gonna pay more later!

Denver airport too. The total amount is unlivable compare to the price of the ticket. It cause me to miss my flight and I got back home and I'm on the phone with OneTravel. We had a conference call with Etihad Customer service support in Manchester. The OneTravel agent admitted misleading me for not disclosing on their web or on any other means of communication of this situation.

I needed to purchase a one way ticket for my son, age 14-1/2. Given the rules of different airlines, this had to be done by telephone. I had the base ticket price from a normal internet search in front of me, then called OneTravel to make the purchase. They charged an extra $93 they could not give me a clear reason for, but as I say, I had to purchase by telephone. At the airport I found that since he was not 15 he could not change terminals from his first to second flight - so I needed to fly with him - a last minute $380 ticket for myself. Then for the second flight we had not properly been charged the $125 unaccompanied minor fee so we paid this in transit. Thus in total I paid $978 for my son to come home for freshman orientation rather than $380 if I had the ability to purchase his ticket normally.

I bought ticket in advance 6 months ahead. Unfortunately I have health issue and I have to cancel my ticket. So called company and ask if I can change ticket or have voucher to use in a future. With big drama finally I have voucher in my hands but... I can use it only with "United". What? I didn't buy ticket from "United" - I bought ticket from "Onetravel". Why I need to call United with my voucher and argue with them?

I'll never use OneTravel. The customer service is very bad and not helpful. Many times they hang up on me. When I asked for supervisor, I waited for 25 minutes and the line was lost. Never again.

It was written on the webpage that the cancellation is free if made in 4 hours, and the customer service is available 7/24. I booked a flight and immediately realized that I was mistaken about the airport, and tried to cancel my flight. It was around 10:30pm. I tried all the possible ways to cancel my flight. Tried to cancel online, two times. Each time received "Processing" info, but it did not work. Called customer service millions of times, got no response. Opened live chat, no response. E-mailed to customer service, no response.

My daughter purchased tickets in June 2016 to come home from Madagascar after working for the Peace Corps for 2 years for herself and her friend. The company requirement is that the bank, my daughter and OneTravel be on the phone at the same time to confirm the payment before the money is extracted from the account. Since they were not able to make this happen, they cancelled her tickets. But when I looked in her account, they still took the money.

Tried to confirm reservations my husband made for me. They requested one thing which was the email attached to billing. I interrupted my husband again! The reservations are in my name. Well after 15 long minutes, I ask for a supervisor lol. Biggest joke of all and as I type this I am still on hold for supervisor. 1 hour and 46 min and going. My poor husband tried to save a dollar. This is not the place!!!

I did not realize when I went to book a flight on Alaska Air that onetravel was booking my flight until it was too late. My husband had to stay another day. Called onetravel and after paying for a round trip ticket they wanted another 300 dollars. What a scam. Called alaska air and they got me another bid for less than half. Would not recommend OneTravel to anybody. My mistake. Never use them again or anybody I know.

Worst, worst, worst company ever. First of all, I had my credit card shut down because they tried to charge the same flight twice. Now that I am in my destination, I need to move my flight back for a couple of months (August to December) and I already called them multiple times and they just ignore my request. First call I made they told me it would be $2.000,00 to change my flight that was bought for $850. I called back later to double check with another person because I could not believe that was right, and since they only have ONE PERSON working per day, that was my only option.

Endless time spent waiting on hold to get simple information. Then they told me I'd have to contact the airline, and it was Expedia's number, and of course Expedia didn't know anything about the matter. All customer service will be through an Indian call center, and they'll try to sell you a car rental or hotel room. My ticket, which supposedly came with cancellation insurance, was non-refundable AND non-changeable without a fee the size of the ticket! The "customer service" will hang up on you, and refer you to the airline for answers, because THEY don't speak Spanish! I SO wish I had read this page before I bought... oh well. Incidentally, Sky Airlines has a non-working website, doesn't return or respond to emails, has maybe one person answering the phone, and has a local Chilean phone number. And they don't speak English. I don't even know if they're a real airline.

Started reading the reviews on this company and WOW. All of the reviews are correct. My flight was canceled and needed to be home for a dr appointment on that Friday. So I figured I would leave on a Wednesday to be home in time. My flight was canceled. So as I am waiting in line for a new flight I was told there was not a flight out of Tampa Florida to Detroit Michigan until late Friday night. So I ended up going to Orlando Florida and getting a flight back home on Thursday night.

One of the worst experiences I have had talking to their customer service. Every agent transfers you to other agent and none of them will solve the problem. This all started when I had to cancel my reservation last year and after fighting almost a month they gave me the credit of $2500 and told me to book my new reservation within 1 yr and "use your credit." When I called them to make a new reservation, they hung up on me 3 times, and for the 4th time, they said "you will have to pay a difference of $1200 on top of the existing credit of $2500."

I was shopping to buy an airline ticket for my mom from India, HYD to Newark in Expedia.com. That site compared prices with various websites. I thought I got a good deal in Etihad for my mom. It happened through OneTravel. I was not suspicious, as it is through Expedia. But after paying $1,315 for my mom's ticket they gave us fraud confirmation number. When my mom called Etihad Airlines, they said no reservation was made on her name. When I called OneTravel from NJ, those guys said, I need to pay more for them to send us the e-ticket. They didn't say this when I initially book the ticket. Then I got suspicious and went and read reviews. Very bad reviews. They are frauds. I realized this after 2 days. By then they charged my credit card. I immediately called dispute department of my credit card and disputed the charges. Now those travel agent is after me. I STOPPED PICKING UP HIS CALLS. DON'T TRUST THEM. THEY ARE FRAUDS.

Horrible experience. I paid $51 extra for insurance protection. When I tried to cancel or change my flight a couple minutes after I booked it, they told me that I was unable to do it. What is the point of paying the $51 of travel protection? It clearly says "Trip Cancellation" before you book it.

So... I never write this sort of reviews BUT given what happened today I must!! This is a scam and those of us complaining here are not just a bunch of disgruntled customers but actually Fraud Victims; my story goes like everybody else's... Flight booked, confirmation received... BUT then hell begins. See all other reviews. Had to curse and swear to get my tickets cancelled without penalty. When I actually woke up was when during one of about 5-6 "verification calls" they started to ask me questions that are specific to those used as banking/credit card security questions. Wow! And this was after they managed to trick me into even sending them a photo of my credit card front and back.

Purchase tickets in mid-June for traveling in August. Called them in late July for seat assignments but was told the reservations was canceled by the airline 2 days after booking (I was charged the same day for the ticket and their service commons)! They said their support team going to fix it immediately. After one week and spending hours with them, nothing done! Finally dispute the charges and rebook different flight (higher price since the time was closer to departure). DO NOT USE THIS COMPANY.

I have used OneTravel for a couple of years. This year I have had one problem after the other- mainly due to the service center. The staff, which is obviously based in India, does not understand name spellings, and it appears English. It caused me to have a cancelled hotel booking for no obvious reason and another booked under my middle initial.

OneTravel made my reservation to travel, spelled my name wrong with a confirmation ** and then want me to pay $30.00 (thirty dollars) to correct the spelling of my name to the airlines. Caribbean airlines told me that I will have to pay the airline $25.00 to take out that "S" in my name. My name is Margaret and OneTravel spelled my name Masrgaret.

Well I buy my air tickets from them and I needed to change the flights after a couple of days. Some things move so I contact them over the phone, email. Nothing happened. They ask me to contact them by phone and nothing. They just want your money but no customer service.

I purchased tickets for my husband and I, I noticed our last name was spelled incorrectly. I immediately called OneTravel to have this corrected, I was informed there would be a $50 fee since I had just purchased the tickets 30 min ago I asked that the tickets be cancelled. The correction was made on my last name but not my husband's. I called OneTravel again. This time I was informed I would be hearing from someone in approx 3 weeks. I got the call and an email. I was asked to fax my husband's passport, I did so as asked. One month later I sent an email asking for an update, I was informed he was taking care of other passengers who were traveling sooner than my husband.

OMG what an experience. I was set to book my own flights on the airline website and decided to check TripAdvisor for rates just in case. They sent me to OneTravel that quoted a "complete" price of $300 less. Well, ok, they must be a big company that get special rates, and since TripAdvisor sent me there I thought "why not"? Filled out all the info, confirmed the price, clicked on "Buy" and instead of the confirmation page I got a page informing me that price was no longer available, but would I like to pay $200 more? Immediately my phone rang.

Horrible company horrible service - the company is located in Maharashtra Gujarat India and is part of CheapOair... bought tickets, got a purchase receipt but two days later someone called me that the tickets were canceled. I said, "WHY?" He said when I was buying the tickets the price changed... REALLY??? Tickets that I already bought just changed on me, so instead of 14th my family ticket was changed to 23 of Feb BUT ** WHY??? Plus asked me to pay an extra 154 dollars. WHY???

These people are shady. The first problem is that they use people from India to answer their calls and they barely speak English. They lied when buying the insurance that there is a 100% cancellation fee. So when I go to cancel my flight because my boyfriend and I broke up, they said that I would only get a refund if it was within 24 hours. Otherwise it would have to be an emergency in order to cancel, although they hide it away, not even providing a link next to it to look further into the rules about getting this. All it says is: Coverage Includes: Trip Cancellation, Trip Interruption, Trip Delay, Baggage Delay.

My fiance and I purchased a ticket for a flight to and from Miami Florida. Right after the purchase we noticed the departure date was the following date and not the date we wanted so we immediately called to cancel. We received an OTP number to confirm the refund request. Then we received a letter stating the ticket was cancelled and the airlines will refund the money. After 14 days we called OneTravel. An agent answered and told us that the airline does not debit the money from the account until after 24 hours, and simply places a hold until after 24 hours.

3 days before the trip I checked to confirm the car rental through OneTravel. I was told everything was a go and a confirmation # given. Upon arrival I called the contact # and was told the company I was assigned to was out of business and another company was to cover their contract at the same cost to me. After a 5hr flight and about an hour phone conversation with the company who was supposed to cover the agreement, I was charged three times the agreed price for the car. Super rip, I feel as though my pocket was picked. From 89.00 to 300.00--very unfair!

I bought two one-way tickets from Salt Lake City to Madison, Wisconsin for my disabled brother and wife with the travel protection plan for an extra $50.00. Had to cancel flight because they weren't up to it. Went to cancel and here is what they told me. Even though I paid them an extra $50.00 for this, I have to pay a "cancellation penalty" of $200.00. I have to file a claim with the insurance company to get my money back. When I explained that this was not discussed with me when I booked, and it is not on my confirmation, they said it was in their policies link. I don't see a policies link. I am currently on hold to speak to the manager about this, and it has now been 42 minutes.

OneTravel deceived me to buy ticket and they never mentioned that I could not change the schedule. They wanted me to transit in Norway for 21 hours and when I refused they now said my ticket was nonrefundable. They also gave my accounts details to Travel Guide Insurance and WCT insurance who also stole money from my account. OneTravel is a complete group of thieves.

A friend and I booked a flight from Amsterdam to where we thought was Oslo. Agent never told us airport was 1 and 1/2 hours outside of the city. When we arrived, there was no one in the airport to speak with and no bus was there. We ended up taking a taxi for 250 euros!!! Take care what airport they send you to.

Purchased RT air ticket in Feb 2016 and had to postpone trip. OneTravel issued credit for $588.19 and I was charged $50 change fee. Tried to use the credit today and accepted a penalty of $135 for another ticket but 2 different agents insisted ANOTHER $100 fee for no reason. I asked for supervisor but they both had no explanation and hung up.

I bought a flight to Medellin from Santo Domingo with OneTravel, feeling well about the good interface in their web page, must admit is rather friendly. Regretfully, they cancelled the flight and sent me an email saying that I requested such thing, I immediately tried to get in contact with them--hard thing to do, called more than 10 times to both of their phones and nobody answered, left several emails and nobody answered.

I was sent to OneTravel after wanting to purchase a round trip ticket from Milan to Valencia. I placed my CC info in to purchase the ticket through the ONETRAVEL website and received a notice that the ticket was NO LONGER AVAILABLE and my CC was not charged. I then went on to purchase another ticket only to find in my bank account that the original ticket WAS charged to my account but not through OneTravel. It was charged DIRECTLY through Ryan Air. So then there was no order number or trace that OneTravel had anything to do with the booking. Now Ryanair will not refund the fraudulent charge by OneTravel and OneTravel has been giving me the runaround all day claiming there is nothing they can do even though my CREDIT CARD number was CHARGED. I was never on the Ryan Air website during the first transaction try.

I book my flights with OneTravel, had no problems with it, but I rented a car through them too. I had paid $74.00 dollars as a reservation, the rest of the fees were going to be paid at the car pick up. When I got to my destination the price was 3 times higher, so I canceled. 4 days later called OneTravel to get my money back. A person from India answered - not very polite, told me that I needed to canceled. Cancelation was already made!!! So after an hour or so he said he canceled, and my money would get reimbursed in 3 to 4 weeks. Well out of $74.00 dollars all I got reimbursement $15.00. I would never book anything from OneTravel ever!! I will spread the word about the way they do business, just a bunch of thieves!!! I still going to have my credit card to investigate it!

After numerous telephone dealings with OneTravel, I have found the company next to impossible to deal with. I have asked twice, through emails, for detailed accounting for the charges of tickets, but never received. According to those within the airline industry, OneTravel is known to be dishonest and once the ticket has been sold, they are not interested in hearing from you. Their customer service is lower than poor!

Negligent booking information. We flew on June 6 from Catania, Sicily, to Rome on a Ryanair flight booked online with OneTravel. At the airport we were told that since we had not printed boarding passes in advance Ryanair policy we had to pay $50 each for 2 boarding passes. OneTravel's receipt for this flight says nothing about printing boarding passes in advance or paying a penalty. OneTravel is indifferent to our problem. A supervisor said it was our responsibility to know the Ryanair policy. He said, "When you book online, you are your own travel agent." If that's the case, who needs OneTravel?

I booked a flight on the US site instead of the Canadian one. In speaking with the agent he immediately needed to re-direct me and did not resulting in a THREE hour call!!! He was unable to do simple calculations and this resulted in having to use another credit card. There were confusing multiple "fees" charged. When I tried to figure it out with an American agent she was hostile and impatient. In fact there were hidden extra charges which they defrauded me of. This was possible because of the vulnerability of the exchange thing. She did not apologize for the confusion instead she left me feeling like I was an idiot. I am not racist but I have to say that the agent's accent in India was so thick I could not understand half of what he said and I needed to ask what he was saying which was stressful plus the extended length of time it took to book. Do not book a flight with this company as they will find every opportunity to rip you off.

I'm not going to go into a long detailed description of my experience with OneTravel.com suffice it to say that they are criminals. Their agents lie and say anything they need to do to get you to make reservations. They flat-out lied to me about the cancellation penalties. I've never had anywhere near this type of experience with all the other major companies such as Expedia, Kayak, Orbitz, etc. I just wasted $50 for nothing.

I booked a trip with OneTravel for March of this year and bought the insurance. I did not realize that they changed that flights after I had purchased them and required traveling all night long on the trip back. When it got closer to travel dates I verified all flights. I called OneTravel and told them that I did not want to travel all night and this is not what I picked. They said there would be a charge of 600.00 which I told them I bought the insurance and they said "oh that doesn't work for this." They also charged me 249.82 to get my seats moved up to business class.. which they did not. On my paperwork it said it was but not thru the airline.. so we were in the very last seat of the airplane. They are horrible to work with and would not refund my money for the seats either. I do not think they should be allowed to be in business, the worst experience I have ever had. DO NOT USE ONE TRAVEL. The airline even said do not book thru them.

I travel all over the world, and I have never experienced a company like OneTravel. First of all, I had selected a flight and I was transferred automatically to OneTravel. All the telephone agent knew was to repeat stock phrases out of her (I imagine) guidebook. No personal aid whatsoever. So I have to contact the airline myself and endeavor to work it out with them. Go Voyages, Expedia, even e-dreams are much better and friendlier.

My wife and I had bought two tickets for her mother and a friend and we needed to change times of flights. One travel got it all screwed up. We sent 7 emails and no one answered us. When we called them no one know what to do and charge us more money and got it even more screwed up and didn't talk very good English. They never call you back and always charge you more money for nothing. We were charged over 2500.00 dollars for two tickets and they will not talk to us. What a ripoff. They should be closed. Do not buy from them and you will be very glad you didn't. I will tell everyone I know about how disrespectful and dishonest this company is.

My son is in the US Marines, he searched online for discount military travel and this site came up. He booked flight home and bought the flight insurance in case his orders were changed. His orders were changed and his flight needed to be rescheduled for 2 days later. The service provider (from India) told him he could not help him without paying excruciating change fees. My son asked about the flight insurance and was told to call them directly. The flight insurance they do business with Seven Corners, 303 Congressional Blvd., Indianapolis, IN 46302, Phone: 1-877-444-5013, Fax: 1-317-575-2659, Hours: 8:00 5:00 EST Monday - Friday. My son cannot call during these hours so I called for him. I discovered that OneTravel, who lists themselves as Military Travel, chose to not allow for Military Orders Change as a reason for a refund or change using flight insurance. So my 18 year old son was sold NOTHING. It was in the policy, they say.

I purchased tickets, online to fly Insel Air from Curacao to Bonaire. I got double billed so I contacted One Way and they said I bought two sets of tickets. One Way said I didn't but they'd like me to send them all my credit card statements to verify my claim. I contested one of the sets of airline tickets with my Credit Card company and they recovered the $$$. Then One Way travel called to say that my tickets needed to be paid for. Multiple phone calls and emails and One Way said everything was now correct. I arrived in Curacao and Insel Air said my tickets had not been $85 in fees and $105 to One Way for "processing". Please avoid One Way. Next time I'll call Insel directly and buy tickets.

Unless you enjoy spending hours on the phone and paying money to fix someone else's mistake, stay far away from this company. I am not someone who typically writes reviews, and even after being frustrated after the FIRST issue, I was happy it was resolved. Yet here I am. The first issue is that my flight dates were changed without my knowledge. When one of the representatives was unable to help me I asked to speak with a supervisor, so which I was told, "Well what are they going to do?" "Well Sir, that is for them to decide." They wanted to charge me $200, plus the difference of the airline. I was fine with paying the difference, if there was one. But why am I paying for switching my flights back to the correct flight times? - that I never changed in the first place.

I had serious family problem and I needed to travel fast. I used OneTravel. I booked a ticket but I needed to name spelling correction. I called them and the Indian agency man said they can not able to fix my problem. They need to cancel my already booking ticket. I'm not expert for travel so I do not want lose all my money so I accepted but I need to pay rebooking fee $360 something for it and is gonna be going to be right. When he canceled my first ticket from one alphabet problem in my name, he cannot redo for the same. I lose the date!!

After making a reservation with OneTravel, I got a call at 3h00 am in the morning waking me up in the middle of the night to verify my credit card info after which everything was fine!! Two days later I got this mail telling me that my reservation has been cancelled... I have to start again the process of booking, but I will certainly never use this amateur site again... OneTravel, what a disappointment!!!

I have say they cheat. Don't ever use this company anymore, that are full of garbage. I bought tickets 3 month before we travel. They change my time without give us hotel. The big problem is they told me if I purchase insurance and we I cancel my flight, they will refund my money. Now I want cancel my boy tickets, and they told me my ticket is no refundable. They are cheated me. I been call them 2 weeks now. Nobody solved my problem. They are just bad. Important thing I have say three time, don't ever booking any trip with them. Don't ever booking any trip with OneTravel. Don't ever booking any tickets with OneTravel. They are full of garbage.

I recommend never never use this website for buying the ticket. Today I had terrible experience with them. They do not let us to fly because of visa issue. The problem was: the agent book me flight on the phone with 2 stop without telling me that I need the visa. I called from the airport and ask for solution. The agent offer me most expensive flight for more than double of ticket price or cancel it. For cancellation I lose three hundred per passenger and the refund will be 60 days later. It took me more than 4 hours to call and call back to find someone who was like supervisor. He told, "we do not give visa information, and it is not our responsibility." Their responsibility is sell the tickets anyway and do not care about how much they may put us on trouble.

I booked with this agency 2 x already. Not because they have good reputation but because this agency was the one I found in the screen. I booked for my son, and wanted to secure and make sure he will have a smooth travel. Several times when I called the customer service telling me "Whenever you call, say this things" etc... I understood it needed all those information, but the way he said that was rude. I told him "Ask what information you want and I will tell you." I understand travel agency can be very busy and stressful, but they need to know also we are both stressed. The worst thing he hang up on me. I have also talked accidentally to very few C/S who are polite. As compared to other agency they are worst. I will never book with this agency anymore in the future. I don't recommend this agency to anyone... CheapOair is far better and other agencies.

They're going to change everything you originally booked. When you call them about the "mistakes" they're extremely rude and they blame you for it.

I wish I had read some of the reviews before I booked my flight from Spain to Boston. The prices are deceiving. They charged me 175.00 dollars on a reservation to change the spelling of a family member that they misspelled. Booked me on the wrong return flight, charged me 1000.00 dollars to fix their mistake. I could go on but I think you must understand the risk you are taking by now.

Unable to reach customer rep. regarding travel insurance. If I reach their call centre, and they cannot answer a reasonable question you are abruptly dumped to background music. I have called many numbers without any help. I would not book through OneTravel again or recommend due to the attempted calls for service.

I call to let the company know about the date mess up. I have been given the running around, dropping calls on me for at least 30 time. Nobody was willing to help even the supervisor. The supervisor promised to call back, never call back. But email me back some nonsense. I need my money or my ticket to Vegas for July 22 coming back July 24th. Thank you.

I booked a flight from Ottawa to Vancouver return on what I thought was a West Jet flight site at a fair price but was charged in American funds. I was on the phone for 45 minutes with no satisfaction from any reps. I am not computer literate and feel I was taken advantage of.

This is a follow-up to my first review where I gave OneTravel 3 stars. I have added another star and not given the total 5 stars as I indicated in my earlier review because Samantha did manage to get my original routing but NOT the class of service. I called back and got Jax on the line who DID manage to get the class of service reinstated for my routing. I called Japan Airlines directly the next day to verify my booking and they did. So all in all my experience with OneTravel ended well. I have used OneTravel several times before and never had an issue until this time. So, would I use them again? While my most recent transaction was annoying, they did come through, and if they offer competitive rates, I will use them again. Thanks.

It's the first time that I write a negative review. But this one has to be reported. We booked 4 airline tickets on One travel website. Prices were quoted in Canadian dollars. When we got the charges, the prices were charged in US$ which means 33% more... When I called them, they argued about booking the tickets on their.com site which I verified in my browser and found that we were on the. ca site. The conversation ended by "... it's your problem sir..." I will make sure everybody I know be aware of such garbage company.

Stay away from OneTravel (it's tricky because they are linked from search engines like Kayak)!! They are DISHONEST and TERRIBLE!! These ripoff artists are reflecting on you. I searched Kayak like I always do, for our RT flight from Rio de Janeiro to LAX, and got OneTravel as the site I was delivered to in order to book the flight. I booked flights for my wife and myself (my outbound was a few days earlier), so that we would be on the same (Long) return flight. It turns out that when you book your flight on OneTravel, your flight is not actually booked!! So, a few hours later, I get a confirmation for my flight. The next day, I get a call saying that "the credit card needs to be verified" my wife's ticket.

I received confirmation emails that my trip was confirmed but when I tried to do the check in my flight wasn't find. Garbage. They offered a very expensive ticket if I want to travel. The customer service very bad. Make me on hold for a hour.

Worst travel booking of my life. I will never recommend this site to anyone. I booked a flight to go out of the country. The connecting flight I booked required me to leave La Guardia Airport and catch the 2nd leg of the trip by taking a taxi to the JFK airport. Unfortunately, the site doesn't warn you about this and I caught this after the booking. I have never had a booking experience where my connecting flight was really a DISconnected flight. When I called to have this change, the agent wanted to charge me nearly 400 dollars to make this update. I wished I had seen all the other complaints regarding this ridiculous company before booking this trip with them. Stay away from OneTravel!!!

I booked a ticket around 8 am. Called them around 3 to confirm baggage transfer but I was told my ticket is being canceled because I didn't call them back to verify my credit card. How would I know that you need to verify my card unless you call or email me? I requested to speak to a manager, kept me on hold for 1 hour and dropped the call after that.

The worst experience ever. They overcharged me $500 for my tickets even though I never agreed on these charges. I noticed that only when I checked my credit card. I tried to call them but customer service is the worst as they don't even understand what I am talking about. When I tried to explain them my concerns again, the customer service rep raised her voice at me. I managed to return half of those charges through my credit card but I am still fighting for another half.

OneTravel showed up on one of my "comparable" travel search engines and I opted to use them to book an airline ticket. They informed me three days after I made the booking and received a email confirmation from them that the booking was "cancelled". I received email notice of this cancellation notice in less than 24 hours of the flight! I called them to find out why it was cancelled and they claimed that my credit card, Capital One Visa, didn't properly process my order in time to make the order. I told them that I had been using that credit card for 6 years and that they always processed orders within seconds. I then asked, if that was actually the case, why did it take them 3 days to tell me I had no booked flight. They had no cogent response. STAY AWAY!

I had booked a flight in the middle leg of an extensive trip unfortunately through OneTravel 2 days ago. Suspicions were raised when the site raised the price mid booking, and payment was not posted immediately that day for whatever reason to my credit card. My credit card had no issues since I was booking multiple flights successfully that same day. Today, I received an email that my booking was canceled, while my colleague who booked the same flight went through. I called their wonderful customer service and spoke to a "Triston" (not Tristan) who answered the call as enthusiastically as a door knob. I had simply asked why my booking was canceled and his only reply was because I didn't pay for it.

I call on the tickets I purchased and was pushed around so many time. By the time I got to talk to someone they said "sorry you waited too long." I had found the tickets the next day cheaper and seeing my tickets were with the ins around 4000.00 for four of us, they could have left the amount there and given us 1st class or at least taken some of the amount off. But no they didn't even talk to me. Pushed me around to everyone with no results. It's funny because my tickets were also from Rochester to Fairbanks. They are really putting a hurt on American Air because no one wants to travel or get tickets from a business like OneTravel even the AA had cheaper tickets but I kept these because they had already charged my acct. Then the # they wanted, none of them were tight to them. I hope they get their business in order soon. Good luck to anyone who is dealing with OneTravel. I will retract my letter and rewrite if I get satisfaction or at least someone to talk to me.

Purchased 3 airline tickets on 3/31/2016 about 7:00 pm. They misspelled the last name on one ticket (note, they got the first name and middle name correct, only the last name was wrong). They used the last name from the other 2 tickets. Called them and asked them to correct the name in less than 10 hours of the purchase. They would not do that. They offered the same ticket for $1500.00 which I paid for $969.00 10 hours before. Bad experience.

I had a worst and humiliating experience with One travel. I am writing this review so that people can avoid experiences like I had. First of all, OneTravel has one of the worst customer service. The airline has changed my flight so I was trying to cancel the flight and get a refund. I made numerous phone calls but customer service representatives say different things each time. Good luck when you buy a ticket. If there's any adjustment (not even from you), you won't get a help... Travel agents don't understand what your needs are and their policy is unfair for the customer.

This review is being written to help other avoid my extremely bad experience with OneTravel!!! First of all I had a terrible time understanding what they were saying to me. Then when it came to buying the tickets, mass confusion on arranging seat assignments for both my wife and I. OneTravel assigned seats that were reserved for crew members only!!! I found this out when I went online with the airline and looked at available seats. I had to make more than 10 calls and it was still all screwed up!! I had no choice but to call the airline direct and they at one point tried to send me back to OneTravel and I insisted that they stay on the line with me to correct the matter. I think my problem is solved. I will find out for sure when we go to the airport. Also there is a $40.00 refund due and I have not seen it yet over 1 month now! Do yourself a favor and don't book with them to avoid what I went through!

I was linked to this website from Kayak last Sunday to purchase a ticket for my wife. It suppose everything ok - we got a confirmation from OneTravel. Then today Wednesday we got an email that our booking was canceled. I called right away because we need the ticket and after jump on 3 operators the last guy told me that they were not able to confirm the credit card payment. I ask why never call or email before if that was the issue and told me that it was our problem and they cannot do anything. That I must do booking by phone to avoid that issues in the future. This is not the 1st time I purchase tickets online and never got something like that. I requested to re-book it because we need the tickets and the person told me the prices increase U$250 for same flight. I hung up, call the airline directly and they gave me the tickets by the original price I book the first time.

Very disappointed with this website. I set an alert to get the best offer on tickets to Japan. Today I got the best price and decided to buy. Big mistake!! The company offer a trip in China Airlines from Toronto to Vancouver and from there to Japan. 2 tickets $2,445.70. First of all didn't clarify that is American dollars nowhere. I got after, when I entered my credit card information in the detail of billing information. Along with the tickets they offer an insurance of $40+ (depend what you want to cover). To feel safe and in the case I need to change dates, I accept to pay $40 each. Surprisingly in between the 2 companies tried to withdraw from my credit card the total amount of almost $2,900 and $ 3,199!!! Luckily my credit card company declined both, because they suspect was an scam!! I'm very reluctant now to do booking online!!! Which one are safe and with one not??

I booked a round trip ticket for my sister from Hong Kong to Vegas through this agency. And later on I found out the returning flight date was wrong so I called up the agency to change it. The person answered the phone was very friendly and courteous and very eagerly to find me the "best rate possible" for the date I requested. Then the best rate turn out to be first time $750, I rejected. Second time... $595. And that's final price... so I still rejected. (Because my total round trip ticket was only $899, I know there might be some airline ticketing yield management pricing difference I need to make up. But then my gut feeling just told me it can't be right). Then the agent told me that I have to book it asap coz there are only 2 spots left for that "best rate"...

Terrible experience with OneTravel. I booked a ticket on the OneTravel website. They did not give you the ticket you booked. I call interval and an agent responded very slow. They offered much different options with much higher price. I cancelled my booking before the confirmation. They charged me $25 for cancellation and $80 for service fee. I think they just try to charge you service fee. This is such a scam! I hope that this helps others. Avoid OneTravel at all costs!

Booked two trips on EasyJet using One Travel. Price was confirmed at time of reservation. However, my credit card has been charged a totally different amount including a payable to One Travel. Was my first time reserving with One Travel and the last based on the general comments read in the Consumer Affairs regarding this company.

3 years ago, OneTravel seriously screwed up a trip that my boyfriend and I were taking, so I swore never again. Well after looking at prices for an upcoming trip to show my college bound daughter UC Boulder, CO, I decided to give OneTravel another chance. Holy **. They not only screwed up one thing, they screwed up EVERYTHING! They didn't even have my name on the booking, but my 18 year old daughter twice. They had not reserved our seats, that I paid extra for in order to get more leg room, then charged me twice for the upgrades and the booking. A trip that was supposedly under 500$ ea, RT, was charged to my account at $1644.00 Then when I called to try and have it fixed, I was treated rudely and as though I was somehow at fault!

We (2 couples) bought 4 business class tickets from LA to NZ from a friendly OneTravel agent. Each couple paid separately for the joint purchase. Minutes after the purchase we received an email confirming our flight details. So far so good, a pleasant experience we thought. However, the next day I received a phone call from a OneTravel customer service agent telling me that my credit card has been declined, therefore the trip not be booked and that the ticket price now jumped by $980 per person. I immediately called my credit card company to be told that my card has no hold on it and that no attempt has been made by OneTravel or any second party to charge my credit card.

We booked roundtrip flights for 4 adults and agreed to a price, entered our credit card information, then hit submit. Then we were given a confirmation saying we are booked but the price went up by $50 per person! We called them and after a horrendous wait time, multiple explanations to various India representatives we could not get the matter resolved. One rep did say that if someone else booked the same flight or flights the price could go up, but we checked the website and no other seats were taken except ours. This is such a scam! I hope that this helps others. Avoid OneTravel at all costs!

When I booked my trip to Manila, it had a stop over in Haneda/Narita in Japan. When I asked the booking personnel, they had no idea what it meant. The only time we found out was when we were checking in SFO (Feb 5, 2016), we were told that we will land in Haneda, pay $31 each (for 2 people) for bus fare to go to Narita airport to catch our flight to Manila. The hassle of picking up our luggages and hauling them to Narita was a pain. Overall, the cheap fare they offered ended up not being cheap. With this experience I don't think I will ever book with ONE TRAVEL ever again. More training on their personnel is needed.

On March 1, in the evening, I've booked the ticket from Kuala Lumpur, Malaysia to Tbilisi, Georgia for March 2, 9:30 a.m. The price mentioned was around 1480$, through Qatar Airways. Since I didn't have a local mobile - I mentioned the one I had in Georgia. After a while, since my confirmation didn't come - I called the company. I called them many times, and each time the estimated waiting time was 10-15 minutes.

Purchased airline tickets including trip cancellation insurance. Had to cancel trip last minute due to husband's illness. Called to cancel trip (as it clearly states that you must call the 800 number directly to cancel reservations). In addition, completed trip interruption claim form from Seven Corners. Got an email today from Seven Corners asking for additional documentation from doctor and cancellation (a month after I submitted the claim form). I have the doctor's forms and called OneTravel to ask for proof of my trip cancellation - only to be informed that when I called them to cancel - the call somehow was dropped??? And they never cancelled? Mind you I called twice on two different days to confirm my cancellation. Therefore, I will not get reimbursed for my trip because I apparently didn't cancel the trip??? Such a fraudulent company!

I chatted with an agent from Onetravel.com and asked for an airfare quote from EWR to DTW for one passenger for business class. The agent gave me a discounted rate of over $1,000 including taxes for the roundtrip. I was totally shocked at this rate, as I read online that Onetravel.com advertises lowest price on airline tickets. I told the agent that United Airlines had just quoted me for the same business class ticket for $348 including taxes for the roundtrip. I asked the agent why such a difference, and the agent reply was "I suggest you book it online through United Airlines." My suggestion is that if you are going to this site, you are wasting your time. They are false advertising lowest airline tickets!! Stay away from Onetravel.com!!

Do not give this company your credit card information. I have been charged 3 separate times after my flight. I booked it for the 17th and have recently been charged again. Do not give them your information. Their staff are also difficult to communicate with and unhelpful.

I called OneTravel on 02/18/2016 to make some changes to my trip, since I had prepared by buying their cancellation policy. I have screenshots of the page where you can do this, where it only says "100% cancellation coverage." I've done this before with other companies, since my schedule can rapidly change given the nature of my work. It has always worked out alright, so I was ready to pay the $15 trip insurance. Again, nowhere did it qualify this statement: "100% cancellation coverage."

Travel Agent Booked Passenger on Flight that would not allow minors to travel accompanied. This was after they assured us it wouldn't be a problem. To cut a long story short we find out a week before travel (2 weeks after we booked), that the children cannot board. They refuse to provide a full refund. Outside of this their customer service is very inefficient, hold times are typically 45 minutes or longer, staff have poor English skills and supervisors do not return calls. I contacted my credit card company to put a hold on the full amount, until the funds are fully reversed to me.

This company allowed me to book a travel on Jan. 5th 2016 for travel date Feb. 26th - feb 29th 2016, after the purchase was completed they send me an email with my new dates that where changed from Feb 24 2016 - March 1, 2016. I called them and informed them that it has been an error with my booking and they told me I would have to pay $100 per traveler to change my dates to the dates that "I originally requested". (Bull). The funny part was the tickets was $120 before taxes so why the hell would I accept $100 cancelation fee. This company is fraud!

I book a fly for my family of 4 while I am 2 months pregnant on January. The fly was a direct fly from NY to Portugal. I choose direct fly because I have 2 kids (4 and 8 years old and one on the way). The price for the 4 tickets to leave on a Thursday evening was 850 each Plus!!! The $200 for the insurance ($50 per person).

I have booked to Oklahoma to attend the graduation of my son in the military. My son got injured and I cancelled all my booking including car, airline tickets and hotel the following day I have booked it. I have a refund to my ticket and hotel except the car in the amount of $264.20. So I called my credit card company to dispute the amount but credit card company needed all information from them. I called several times three way calling with credit card representative on the other line and one travel keep saying that they are going to email me all the info. But they did not. Keep calling them and they told me it's not refundable. I didn't use the car and they did not refund my money. This travel agency is a rip-off. If only I can sue, I will.

I booked two flights to Cabo and what I thought was flight insurance. When my friend cancelled the trip with me I called to get reimbursed. I called OneTravel and 7 Corners Insurance trying to find out how I can get my money back. It is disturbing how much trickery is being used on the consumer here. They keep wanting to charge me more to cancel! Why would I cancel if I can't get my money back anyway? Why spend another $50-$300 to make it convenient for them to sell another ticket? If I have to I am going to file a lawsuit for their unethical way of doing business and tricking me into buying their insurance which is worthless. This company needs to be put out of business!

I have been surprised by the really BAD service of OneTravel (Through KAYAK). I highly recommend to NOT use this company even if they get attractive price (that's they add a lot of hidden costs). I booked through the mobile application that indicate me the first time that the flight I want on the 8 July was full (after to propose me to pay more to keep this date, what I refuse). After that, I cancel and select another flight earlier the same date. After all the booking process, the application show that the same booking have been done less than 3 days ago and cancel automatically. Few moment after that, I received a first email from OneTravel that show the first booking have been confirmed with status checking. That's the reason of my first call in USA number. I wanted to be sure that the flight was reserved and if the price will be the same.

I bought with the help of "One Travel" a plane ticket company "Transaero" from Russia to America and back. A return ticket was gone - ruined Russian company. "One Journey" has promised to return the money for the missing ticket. I waited 3 months and as a result they refused to compensate my loss.

Dear One Rate - Contact me to prove otherwise. I am Tom **, trying to fly from LAX to Shanghai.

So I booked my flight through Onetravel.com back in November 10 2015. The price advertised sounded reasonable, but little did I know that you actually get what you pay for. The ticket was for a round trip. They requested my travel documents while purchasing the ticket. I thought that this was for the purpose of verifying that my documents were in order for the ticket I was purchasing. On my return leg, I was informed at the airport that I could not fly because my documents did not allow me to use the route purchased, and that I had to call my travel agent to have my flight re-routed.

Booked trip with OneTravel 7/15 for 10/15 air trip. Was called and emailed by OneTravel 2 days prior trip that one leg of trip to and from was cancelled and there was no alternative carrier and told verbally and in writing that the fare for this trip would refunded. That was 3 months ago. Even after numerous attempts on the chat program and by phone, it is the same old excuse and no response. Filed with the insurance carrier of OneTravel, after paying a fee for trip cancellation at time of booking, and there has been no response from them either. If you want to be ripped off, call OneTravel.

There is a pop up ad on an East Valley Tribune site. The fares are $292.20 for a round trip ticket from DTW to PHX. Click on "Book Now" and the fares increase to $411.20. This is not the first time, but I'm hoping to make it my last time of even looking at this bait and switch company. I should report it to the BBB to get the company to quit posting their garbage.

My flight changed by 2 minutes. But I got an email, directing me to a "page not found" site, followed by a "fill-in form" that kept bouncing me between two pages that alternately claimed fields I had filled in were not filled in. Finally, I spoke to two people in India who eventually told me the flight departure time was changed by two minutes--I spent 30 times the flight time change figuring out what the flight change was. Hopefully, when I show up to fly, there will be no other surprises. But who knows? Please folks--this is the 21st century and you are way behind.

Terrible, poor, awful, customer service, and I can't believe that Sun Country would be affiliated with this organization. We were overcharged and they wouldn't make anything right. Please do not do business with this seller! Their website has Sun Country logo and details all over it. Buyer beware! They ripped me off for $900+.

The first time I talked to a customer representative about my flight changes, he said it would cost around 500 dollars (200 fee and 300 for the difference for the price of ticket). So I had my dad call and they said 300 dollars. After awhile I need to change my flight again and same thing happened. They were saying the different class causes the flight to be more expensive. The customer representative blamed the airline; she was saying I had a "Q" class and the only airline class that was available was expensive, which is why the difference was a lot. I didn't believe what she had told me, so I call the airline. The airline tells me that they have the same flight for almost the same price and that I should only be charged the regular fee of 200 dollars. I let Onetravel know about this, yet they are still charging me. They have the worst service.

Anyone who's thinking of booking with OneTravel I highly recommend you don't.

One Travel was not only very difficult to speak with due to long hold times of 20+ minutes, but they also misrepresent their product. It is not until AFTER you need to change your travel plans that you are made aware of all of the "fees & penalties". We had travel insurance & we still were charged $550.00 PER TICKET to change our flight. We did not change airlines, nor did we upgrade our tickets. Do yourself a favor & use a local travel agent.

I have been booking my own tickets my whole life and book on a regular basis as travel is part of my job, and have NEVER had this issue ever in my life. I selected for a return ticket leaving on 12/112 return on 12/30 and for some reason it brought up 1-way tickets. I selected thinking it was return as I had entered return dates. It is my fault for not checking thoroughly but I will never use One Travel again as there has to be something confusing and deceptive in the way the ticketing is presented for that to have occurred. I am very unimpressed. Not a good deal on tickets at all.

They show cheap tickets on the other websites. When you click and try to buy, it bumps up even higher than other website prices. Then they send hundreds of emails to bother you.

I received an email from Onetravel with a message as follows: "Should you need additional assistance you may email us at: billing@onetravel.com." When I sent a complaint email to the email address it was returned with a message. The error that the other server returned was: "550-5.1.1 The email account that you tried to reach does not exist."

This travel agency is really rip you off. I try to change date for my wife return tickets and ask them to looking for cheaper one without to pay a lot of extra money. But they didn't give me any choice and try to push you to pay for extra. I paid extra 900 bucks just for change return date. This is the worst experience with this company. Stay away guys or ready to be rip off.

I booked an international flight ticket for my mom on September, and the flight is scheduled on December 19th. But when my mom went to the airport on December 19th, the airport cannot confirm the ticket so my mom cannot check in. When I contact them right away, the agent blamed my mom didn't arrive the airport on time. But actually she arrived there more than 2 hours ahead. Then I ask them to reschedule the flight, one of the agent even ask me pay 1500 dollars to reschedule the flight as a punishment, I said no, and that's their responsibility. Then she spoke dirty words to me!!!

Never purchase tickets through One Travel! Their operation is a big scam. I booked tickets from Detroit to Zanzibar through them, but when I arrived to check in the agents could not find our reservations. I had printed confirmation numbers, on both United Airlines and Ethiopian, but neither resulted in boarding passes. Both United and Ethiopian Airlines claimed they could do nothing for us, as our tickets were issued by One Travel, and the only thing One Travel customer service offered was cancelling our tickets -- and our rare and much anticipated visit to see family -- and losing $600 in fees. These folks are crooks and should be investigated.

We purchased tickets to go to Europe thinking we were buying flights from the airline. When problems started to arise, seats got cancelled, etc, we found out that these were not Delta tickets and we had no recourse. The airline told us OneTravel should be able to help us. To solve the "problem" OneTravel tried to charge us more than retail ticket prices as a change fee. Be careful what you buy and where you buy it. This company preys on people.

I have trusted Kayak.com for years. When they referred you, you could trust the vendors. Recently they were bought out by Priceline and enter onetravel.com. Kayak quoted me $158 round trip for an island hop in Malaysia. When I went to book, Kayak transferred me to onetravel.com. Three unsuccessful attempts at booking, and the price went up each time. I called Onetravel.com, I said I wanted the offer of $158 Air Malaysia which was now $199. Well her words, "don't worry I have the power to hold the price at $199." I let my guard down, next thing I know I am missing 1 1/2 days of vacation and paying $349, then reduced to $308... Beware as in the age of bigger and bigger corporate buyouts, one consumer's voice is of little value...

Booked a round trip ticket & got a one-way flight. How does that work? And they didn't help me solve my issue. Both One Time Travel & Spirit Airlines put the blame on each other & neither helped me. This agency is no good! First & last time for them as well.

This was the worst consumer experience!!! Please stay away! While the call center folks were politely spoken, they never honored their commitments on call backs and the repeated requests for order numbers and other details by recording and life were a bit much. The repeated emails and spam are overkill. I have never written a negative review about a product or service. Stay away! Especially if you are a busy traveler who has precious time to resolve a $50 undercharge by Onetravel that you have agreed to pay.

I was on the phone for an hour trying to cancel my flight. Before that, I called several times and was told I was going to be charged a cancellation fee of certain amount, which is understandable. It changed up on me several times. The last time I checked he said $93. I kept asking how much it would cost me ALTOGETHER and still got the impression I would only be charged the amount stated. Not until the flight was cancelled, I found out that not only I was charged $100 for cancellation fee (and I was like whatever, I don't want to make a scene over $7 difference) but I also did not get a full refund, which was not mentioned at any point before the cancellation happened. I was not promised a full refund but I was not told I was not going to either.

I was over charged $369.95 via Debits from my Account & STILL PURSUING REFUND(S) from OneTravel.com.

This is a totally unethical company. After our booking was confirmed and we were told our card was charged we thought we were set to travel. Without notifying us they cancelled our trip and if we had shown up to the airport on the day of our trip we would never had known that we didn't have tickets. Customer service was truly, truly horrible and we ended up scrambling at the last moment to get much more expensive tickets. Horrible!!!

I had a family member pass away and I went to onetravel.com because they have great prices. Well when I confirmed my price, they somehow changed my flight to "flexible days" and changed it to like 4 days later. It did not give me a notification, an alert to make sure it was fine. Nothing. And I called their customer service, it was terrible. I was on the phone after dealing with a death of a close family member for over 2 hours. Then all the flights I needed were booked and they only had a way higher price.

All they do is LIE, LIE, LIE. They sold me a ticket for a minor child that they could not sale. They told me they would listen to the tape and get back to me. After a few days I called them back, they said they could not find the recording but would refund me $80. It was a $300 ticket. Tried e-mailing them. Don't do it, it does not work. NEVER USE THEM.

Try to book tickets to go to a wedding but we did not go because of personal reason so we wanted the money back. After numerous phone calls I was told that they would refund the service fee but I have to call the airline. The airline refunded but Onetravel did not so here I am call again again and again. Someone would answer but I be on hold for hours hang up and the same thing but if you act like you want to book something they will pick up quick.

This OneTravel company is completely fraud. Booked my ticket on Dec-24-2015, received email "will verify your credit card." Next day you call is it done. No. Wait. Call again. 5 hr gone, is it done. No. Wait. After 2 hrs receive confirmation "credit card verification is done. You will get ticket detail shortly." Nothing came next morning. You call again 26 hrs left to board. "Where is my ticket." "Oh sorry we didn't charge your credit card because price gone up 40% more..." Is it my fault its gone up? I booked my flight for this airline this class this priced, gave you my info and credit card, got confirmed email from you. Did you call me or email about price change? Noooooooooo. So why do I pay more? No response.

The WORST SERVICE EVER!!! Can't make changes without being held on hold for them not to ever come back on line or email you back!!! Don't book here. Trust me - save yourself. Wish I had saw this page before. I would have paid much more knowing what I know. Stick to a reputable company, this one is held in India only! It is absolutely garbage of a company, service, attitude and the amount of stress that was had from this Onetravel! The old saying you get what you pay for so go pay more or book with the airline directly! DON'T BOOK WITH ONETRAVEL!

We went on OneTravel website to book some ticket to Indonesia. When logging on OneTravel Website we selected the CDN currency right at the top of the screen on the right hand side. We checked for suitable flights and dates options and finally selected one for January 2016. We got the confirmation and saw the total price of $1,282 per ticket which was what we were expecting. Got the e-mail confirmation, reviewed names and dates and everything seemed fine. Four days later, checked my bank account and noticed that the amount charged on our credit card was much higher than expected. We contacted the company immediately and there is the start of a terrible experience.

I booked my air tickets from this company. The company after taking the credit card charged the correct amount. But there was another charge which said "AGENT FEE." When you give your credit card the agent internally steal money from you. I was overcharged $400.00. When I called the company after wasting more than 3-4 hours they said they cannot see the company charged $400.00 from my card. So when I took a look CheapOair did not charge but the agent charged with a different device which did not belong the company. DO NOT TRUST YOUR CREDIT CARD WITH THIS COMPANY. People who work in the company rob your money by charging with a different system.

I bought a ticket back in May for my vacation in December. The international flight schedule was changed by the airline and when I realize I didn't have enough time with my connection flight I tried work with One Travel to be transfer to an early connection flight, with no success. I had to call the airline and we had a bunch of conference calls and they didn't do nothing even with the airline agent telling he had the code to put me on the early flight. The One Travel agent was rude when I call. Finally the airlines was able to take care of the problem and I figured out they didn't want to change because they are going to lose their commission. I'll never ever going to buy from them again and I'll make sure that nobody that I know does.

When I was in Oregon, I booked a flight last Oct. 22, for Oct. 28th flight SFO-MNL. It was $615.00 Roundtrip. Unfortunately, my son was in a coma in the Philippines. The doctor advised me to get the earliest flight so I have to change my booking... Date and departure airport. The sales agent told me that I need to cancel the said booking to be able to get a cheaper fare instead of modifying the original flight. Modifying it will cost me more than $300 so I followed the agent's advice. I cancelled the original flight and while on the phone talking to the agent, she was walking me thru making a new reservation online, amounting to $680.

If you value your time and money, do not use this service at all! This is the most frustrating experience I've ever had in dealing with a company to try to resolve a problem. I made a round trip booking with OneTravel.com to travel from Moscow-Los Angeles- Moscow. They charged my credit card for $795. After arriving in Los Angeles Transaero filed bankruptcy and my return flight was cancelled. OneTravel will not take any responsibility to give me a refund. They pass the buck to the airlines even though they were the ones who took my money.

***DON'T USE THIS COMPANY, THEY ARE NOT ETHICAL*** I am very disappointed with One travel. People are very unprofessional and unethical. I wanted to cancel my booking and each time I call they were giving me different refund prices and different timeline to get my money back. At the end of the day, you don't know if you will get your money back. Airline companies should PROHIBIT Onetravel to sell their tickets. I WILL NEVER USE THEM AGAIN.

Today I had a most unpleasant experience with One Travel customer service when trying to make a flight reservation. I had just used their website to book a flight in June 2016 from London to Reykjavik on Easyjet for two persons one way. I called customer service after I had made the reservation because I was overcharged for the flight insurance when I received the email confirmation. When I was on the site and made the transaction the insurance was listed as $9.95 per ticket. The confirmation, however, listed the charge as a total of $29.90 or $14.95 per ticket.

After I reserved through them my flight was cancelled and the airline notified me prior to the travel agency. Trying to get through - either on chat or by email - got me disconnected. The same happened when I called and asked to speak to Customer Service. They added a $10 service fee and wasted hours of my time. You have to hold forever and then risk getting cut off. I would AVOID THEM. They overcharged me and my credit card company will refuse to pay it but this is inexcusable.

2 charges against my debit card. I don't even know who OneTravel.com is. I contacted them and tried to explain about charges I did not make. The charges were taken out of my card, but they claim that the 2 transactions are not even in their system. I demanded to get refunded my money and all they kept saying was they wanted my boarding pass number. I told them I did not buy any airline airfares or any other services. They argued, got rude and hung up on me. Called back and was put on hold for over 20 minutes, then they disconnected. I will never, ever even think about using a scam like they are. Talking to attorney this week on what to do to try to get money back that should have never been taken out in first place.

I made a reservation to fly to Phuket with my wife and child. A week later they emailed me saying the trip had been cancelled. When I called them they said it never went through. When I said, "There is a charge on my credit card," they said, "It will disappear." When I said they had emailed only minutes earlier saying our seat assignments had been confirmed they said once again the reservation never existed and I was never charged. You get the idea. There are hundreds of complaints about this company and I am surprised an attorney has not yet filed a class action lawsuit.

I purchased a ticket from Onetravel.com. It took 4 calls and over an hour. Then I had to change the name on the ticket. 4 hours and 6 calls plus a fee of 120$. Then I had to cancel the return flight because of health reasons. Was told continuance wasn't covered. The site says 100% covered. Then they offered 220$ refund but a fee of 200$ to cancel the ticket. RUN. DO NOT WALK FROM this agency. I believe they also book under CheapoAir.

Purchased two tickets for my wife and daughter. I made a typing error in my daughter name. Noticed the error a few hours later and tried to correct it. There's a place on their website to correct name errors but it doesn't work. Called them that same day and they told me they had computer problems and they would call me once the problem solved. The following day, I called them again, since I never had any reply from them. Spent close to 30 min on the phone explaining to them of my problem, and all that happened was being told it would cost me $50 US to correct the error. I refused to pay this amount and was transferred to the airline company. The airline said it was an issue for the Agent, and that they should be able to correct the error.

Beware customers this is being the worse experience ever. I have been flights from one travel for a while now. I receive an email for special sales and promotions and only took me a minute to call just like the advertisement said. And the shift manager said promotion wasn't available. People are rude, don't know how to talk to customers and on top of it, trying to explain what I had to say. He just hang up on me and this was the manager. Please beware and if you are looking to travel, buy airtickets directly from travel companies. This a scam just to get attention and get customers. And reality at the end you are getting no deals. This company should be reported due to the fake advertisement. Wasting our time for us serious people that travel do to business and families. We all should start a complain and start a law suit please Beware Customers.

I have a round trip ticket. I am too sick to travel home with a severe ear infection. I have been to the doctor multiple times and spent a day in the hospital. I contacted the company repeatedly and got no help. The told me they could reschedule for the cost of a new ticket. I bought travel insurance through them but again they were no help.

From: 11-Oct-2015, my flight was mistakenly canceled by their fraud department - I had and when they found the mistake it was too late and I lost my flight that day. I had to buy another day in the Hotel and stay 24 hours in the Airport hotel. I had sent all the documents to the company showing clearly that it was their mistake and asking at least to cover my expenses cause by them.

Went in circles today by calling the customer support line today for One Travel. I wanted simple info about their site. Got a call centre in India. Told agent I do not like dealing with overseas call centres. I am in Canada. Agent hung up. Called back, asked agent Earl for address of head office. Was given an address of 135 W. 50 Street, NY NY 10020. Later made a live chat to One Travel and asked same question. Was told by agent named Heaven that head office as at tel 702-650-5405, and company was actually called: DBA of WK Travel, Inc. 1050 East Flamingo Road, Suite S-302, Las Vegas, NV 89119.

Although this is not as significant as many of the other complaints I have subsequently read, here is mine. I phoned OneTravel to review a confusing detail about my flight itinerary. At that time, I was convinced by a Customer Service Representative to pay an extra fee to guarantee that my husband and I would be seated together on all four of our flights. As my husband has been quite ill, I thought this a good suggestion. Unfortunately, we were not seated together on two of the four flights. OneTravel should not be charging for services they cannot guarantee. I doubt I will book a getaway with this company again.

My friends and I booked 3 tickets through Onetravel. One of the names was misspelled and we called to have it corrected and we were told that it will be 50 dollars to change one letter, then she was trying to make a deal with us and it went down to 20 dollars. We bought trip insurance and it is worthless. You can't use it for anything unless you are very ill. And if you need to change your tickets, they told us it would be a 400 charge and the difference for the fare. This place is a scam. Changing a letter on a last name is not difficult. The ticket hasn't been issued. Our flight doesn't leave for another month. Scam, scam, scam. Bad customer service.

I called up Onetravel.com for booking my flight tickets. The customer service representative (CSR) was not even polite or welcoming to talk. I did inform my date of travel to find a suitable deal. Firstly he did not make a correct entry of dates even after repeating for 2 times. Then as I was waiting for his response he just hung up the phone and disconnected it. This gave me a real bad impression of their customer service. Never experienced such a bad response. I would rather prefer booking with other travel agencies.

I booked a $1500 flight to Europe that had to be postponed for medical reasons. I was given a voucher for six months, but when I tried to redeem it five months later, I was told it had expired. After being given the run-around by customer service, I sought justice in a small claims court. After providing sufficient evidence of my claims, I have waited for eight years for my day in court. (Welcome to swift justice for the consumer in Nevada!) Justice finally comes to these thieves on November 20th. (Court case **)

So I wanted to book a flight through onetravel.com. I found the one I wanted, clicked on it, then it said "Your fare is confirmed. We guarantee the lowest price…” Blah blah. So I was all excited while entering my info. I then put in all my credit card info, and when I clicked on "submit", it said that the price increased by like 50%. LOL. So I contacted customer service and were absolutely useless as they were not even trying to help me but just repeating the same old thing. I spoke to two other customer representatives thinking that it was maybe just one incompetent person, but no they were all the same. So one advice, don’t book through OneTravel. They are a scam. They pretend that they have the lowest price, and then increased the price at the last moment hoping you would still pay. TERRIBLE EXPERIENCE AT ONETRAVEL.COM.

Please never use this company if you care about your time, money...about your life. Have to travel to Brazil for my grandma funeral. Buy the tickets for me on a Thursday to go next day on Friday from Miami. My mom leaves in San Diego so we got her one ticket to leave from Miami with me. We manage to get even the same flight. So she leaves from San Diego to Miami 6 hrs flying, and 2 am in the morning on the same Friday we suppose to leave from Miami to Brazil. Onetravel send her A EMAIL saying that her card didn't go thru and that she lost her reservation. Are you kidding me. I'm here sad going crazy because now my mom who is traveling all day from San Diego don't have any tickets to go to Brazil. Me and my husband call customer service of Onetravel, which are very rude people. In India have no idea what you are saying, have no feelings. We until now think that we talk to robots.

This site is HORRIBLE. Please be VERY careful when using this site. They will change your travel days with your approval, charge your credit card, and make you wait 14 business day to get a refund if you cancel all in the guise of SAVING YOU MONEY!! Why would they think it is okay to book you for a flight 2 days earlier than you requested and when questioned say "You checked the alternate date option." Hogwash! If I were you I would not use them at all. Not trustworthy.

I tried to book Airline tickets online through Onetravel.com. I did not get a confirmation from them (apparently they sent it to the wrong email address). Frontier Airlines billed me for the airline tickets and Onetravel.com also billed me for booking services which I wasn't aware was going to happen. I wasn't going to book through them so I tried to cancel 2 days later, but was told that I would not get a refund. Frontier Air told me I would get a credit of $59.00 toward my next trip with them within 3 months. This has been the worst experience I have had booking a flight. I will never book with them again.

I won't sugarcoat this, do not use this online flight reservation service. I asked for service for Southwest airlines and was told the cheapest were American and United. I called back the next day because I had to change the departure time only. The agent told me it would be $230.00 to make the change. I finally agreed. Then I went to Southwest online only to find out they were cheaper. I called Onetravel.com and told a supervisor what I found out at Southwest and told him I felt cheated and demanded a refund of the $230.00. He left the phone for about 5 mins and told me they could refund $200.00. I figured that was better than nothing and too it. What an aggravating hassle. I've always heard that booking were $50.00. Don't let these people screw around with you and fight for your rights!

Sept.21/15 I decided, after looking at many site, to use Onetravel to book my flight from Toronto to Chiang Mai, Thailand. After locating a flight suitable to fit into my travel plans, I proceeded to fill out the online application for the purchase of the tickets. When I reached the payment page the options were to pay by either VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, PAYPAL. My choice for payment was PAYPAL, as it is a secure and safe way to buy for online purchases. After filling out the remaining info and then looking for confirmation of payment and ticket info in my email, all seemed fine. But after about three or four minutes I received an automated voice recording telling me that my payment had been denied!

I made the terrible mistake of ordering with Onetravel. After booking my flight, they sent me an email offering me to choose seats/meals. The web form explicitly said they weren't making any guarantees of course, but on the other hand, the service was free - as I understood by the prominently displayed $0 cost. After attempting to submit my seat preferences their site informed me that they couldn't get through to my airline but that they would "recommend" seat preferences anyway. Then I get a bill for $100 for the free non-service. WTF?

I think only people who have had a bad experience post reviews. Often the bad experience starts with a mistake made by the person booking the flight, as was the case with me. I booked a ticket for someone in her maiden name and then it had to be changed to her married name. ONE TRAVEL told me how to proceed, but when I called Emirates, they told me differently. I spoke to four different representatives and they all contradicted ONE TRAVEL. The obvious conclusion was that ONE TRAVEL'S customer service was deficient. After a lot of fuss and bother, Emirates eventually admitted that One Travel was correct and their representatives were following outdated instructions.

I book a flight on One Travel airfare RT, Trenton, NJ to Orlando and Orlando to Philadelphia, PA for Oct 22nd return Oct 27. When the confirmation came thru it was the wrong dates. Saw that I could call within 24 hrs to correct. I called immediately. It took an hour on the phone to fix but also cost an additional $90. They changed the dates to supposedly a cheaper flight. This was not true and was exactly the same price. However, they got another $90 for the tickets. Will never use this place again. After reading all the problems, I feel lucky that I am dealing with the airline themselves and actually have a Frontier airline Confirmation number. I know somebody else who has not been so lucky with a trip to Mexico.

I was traveling from Minneapolis to NYC with three children. I have booked my travel in advance and called to have my seats assigned. I called Onetravel.com to have my seats assigned for the trip to and from NYC. I paid $99.80 to have the seats assigned. They did not get me assigned seats for either flight. I had to get seats at the airport, had to pay the carrier for the seats. When I asked for a refund they only provided a partial refund. I would never use them again.

Even though I purchase two tickets - one to go, one to come back and they made me miss one flight because of their lack of information. They cancel both of my flights and DID not reimburse me or gave me any credit for any flight even though I was going to use the flight to go back that I didn't miss and didn't use. Unprofessional, difficult to understand, do not tend to help and hang up the phone when you do not agree with them. Also at the airline when I was not able to take my flight because of their negligence they broke my baggage, didn't even apologize, just left it on the floor at lax. I had to call a police officer to make a report. This was a pure discrimination case.

Worst travel site I've ever used. I booked a flight for September, but when I got to the airport, they said that the flight they had on record for me was for October. I showed them my email confirmation with the flight date listed as September 13th, but they said that something must have gone wrong with the booking site because their computers still showed my flight as the one in October. I had to pay a bunch of fees to get my ticket changed, and if I hadn't gotten to the airport as early as I did, I might have missed my flight. I will NEVER use OneTravel again.

On August 30 I chose flights from SRQ to Boston roundtrip. The ad was only one ticket left at this price. I informed family I would arrive on the 15th December and return to FL on the 22nd. I am a senior, I have to make my plans carefully. When I received my confirmation my flight out of Boston was on a different day and time with a three hour layover in NC. I called and spoke to a "supervisor" and they told me I would have to pay an upcharge to change my ticket. This is unacceptable! I will be reporting to my credit card company and now have to book a new ticket. No one needs this stress or trouble when attempting to coordinate rides to airports and dates. Their rates are high, customer service non existent. We are talking to people working out of some office in India and they could care less!!! Stay away from ONETRAVEL at all cost! I have to resolve this with my credit card in December as they keep wanting to charge me MORE $.

So I was looking to travel to Nigeria from Toronto and though I already referred to a registered offline booking agent who was looking up for tickets for me (I would normally book tickets myself but needed some flexibility as I wasn't sure about my return date) I decided to go online to see what the current going rates were so I could determine the fairness/reasonability of whatever price the referred agent was going to come up with. Voila I saw a very low price quote on Onetravel and decided to call just to verify if it was one for which I could change my tentative return date.

One Travel screwed up booking our outgoing and return flights. None of the flights were the time that was emailed to us by One Travel. For the outbound flight, the airline helped us rebook tickets on a different airline. For the return flight, the airline had no record of our names for our flight. We had to talk 3 hours to One Travel - 90% of the time on hold - to get new tickets. They forced us to fly to LA and stay overnight in the LA airport and then fly to Boston the next day. They neglected to book tickets for our children and the airlines helped us out again despite One Travel's incompetence. All this for a trip that was booked and paid for 6 months in advance. The useless customer service and incompetence was frustrating and the horrible flights we had to take as a result of the ineptitude of One Travel was infuriating. NEVER USE THIS COMPANY.

First of all their customer service is awful. Called in to change my last name and the customer service reps gave me the runaround for 2 days telling me if I wanted to change my name I had to pay an additional $175. They were rude, disrespectful, and couldn't even understand them most of the time. From this experience I will never again book with OneTravel!

From which I am told by the representatives and their manager about the enhanced seating assignment, which you can see available seats during the booking process, is completely fraud. Those available seats are not a real-time data. Or maybe the available seats are the real-time data from the airline, which is not possible for the www.onetravel.com can book exactly the one you chose. So be aware that even you paid for the ticket and paid for the Enhanced Seat Assignment, the only guarantee is you will have the seats on the plane, period. When I paid the tickets (of course) and the Enhanced Seat Assignment, turn out they changed my seats so I and my wife cannot sitting next to each other for the flight from San Francisco to Saigon, the manager told me that at least you have a seat before going to the airport. I just speechless and somehow I felt lucky. So, be aware during your booking with Onetravel.com. Good luck guys!

I purchased a plane ticket for my daughter, purchased the insurance just in case something happened, and then cancelled the ticket within minutes. The reason I cancelled it is because they put her on a flight that was different than what I chose. She is 14...she doesn't have that flexible schedule. "Cameron" said I would get a full refund. Not a credit, a refund. Called back when I got my credit card statement - of course there was no refund. Talked to Haven and then the customer service manager "Maxwell". He said I would get the refund. Called back tonight because I was supposed to get a call from Cameron. No call, no refund. NO OFFENSE, but these are Indians dealing with Americans. Learn the language and go to a customer service class. Maybe the men thought I was an Indian and I was beneath them...NOT SO MUCH. Worst company ever and I will never, ever buy a ticket through them.

This is not a fake review, it is a true complaint from a very upset customer. I have been booking and traveling for 10 years and this is the first time I have this terrible experience with customer service and website. I booked tickets for my family on this website. First, it is very suspicious they don't allow you correct the information if there is any problem with the credit card...you need to call them in order to get it fixed! They told me there was a problem with my credit card but I called my bank and they denied any issue. They sent me two emails with the confirmation of my payment, e-tickets, booking itinerary, etc...but days later one of the OneTravel agents sent me another email because the payment was declined.

In July 2015 I booked a flight from Chicago to Maui for my son to go back to school. 3 days before the flight, I checked his itinerary to see when I should have him to Chicago. I noticed they only had the last part of our hyphenated last name. I called them to do a correction and thus, the runaround with very unfriendly customer service Rep (Keegan) who then put me on hold for over 15 minutes while I awaited a Supervisor that never came to the phone. I know I didn't make a mistake with my son's last name as it is the same as mine. I even sent in a customer support ticket online to request help... NO ONE RESPONDED!!! Luckily an Alaska Airlines rep was able to create a miracle by refunding the flight -- which "Keegan" made me feel was impossible -- and re-do a flight with the correct name. Thanks to Kelly at Alaska Air. NEVER AGAIN. ONE TRAVEL IS ABSOLUTELY THE WORST BOOKING COMPANY. DO NOT DEAL WITH THEM EVER.

I booked my ticket through them. I booked it 4 months before. 2 weeks ago I called them. They said, "Oh, your return flight is canceled," and they cannot give me anything else. They never emailed or called that it is cancelled. Horrible customer service. I asked them, "It is your guy's fault." He said, "No, it is the airline's fault." I told him, "So now, what?" He said, "You will get full refund." I said, "Ok." He said, "1-2 months." I like, "What?" He said, "It depends on airline." I said, "You take money really fast. Giving back is a problem." I told him, "I need to use this money to book new tickets." He said he cannot do anything. I said, "I am tired of this. I am never, ever gonna book ticket again from you guys (I said all the swears in every language to him over the phone). Conclusion -- DON'T USE THEM. PLEASE DON'T USE THEM EVER.

VERY ANGRY with the service provided. We are a military family that hasn't seen our marine for 9 months due to deployment. We made flight plans through your company and purchased the "insurance" so if his flight dates changed it would be covered. Upon learning that, in fact, dates were changed, we called to change dates thinking the insurance purchased would cover it. We were told by the lady that the insurance does NOT cover military!!! And that we have to pay an additional $200, PLUS price difference in ticket price, PLUS tax!!! I have not seen my son in 9 months and now will not be able to see him until Christmas. This is very disheartening!!

They returned $48.15 after my complaint.

Had to cancel my trip due to a family medical emergency. An actual emergency, mother in the hospital dying. When I contacted customer service, I was given the runaround. Spoke to several different people, and was told to call several different numbers. Spent over 3 hours on the phone. 1 hour and 5 minutes alone on hold, at one point. In the end, they charged me $50 to cancel my ticket and an additional $200 rebooking fee. Not to mention the additional $350 they wanted to charge me to rebook the ticket (more than double the cost of a flight I could have booked on their site!!!). BUYER BEWARE!!! Stick with more reputable sites like Orbitz and Expedia!

I had a terrible experience with this company. I tried to book flight online, but couldn't input my credit card (for unknown reason). So I called, and after spending the whole hour on the phone, and after giving an agent all my personal information (names, address, credit card) I was told that flight was not available for an unknown reason. What a terrible customer service. Never ever will work with them.

I booked a round trip ticket for my husband in June, because his grandfather had unexpectedly passed. My husband had a hard time getting on his flights in Venice, Italy and Houston, TX. But thanks to the gracious airline workers, he got home. It wasn't until he was getting ready to come back that we figured out why he had such a difficult time. OneTravel had cancelled the reservation a couple of hours after we made the reservation. So my husband was stranded in Mississippi and we had to buy more tickets for him to get home to Italy. When I called OneTravel the agent gave me several false reasons as to why it was cancelled, but then told me we would be refunded. Well we haven't been refunded and I keep getting the runaround. Do not use this company!!!

Extra fee for seat assignment- they charge extra fee ($22.90 and up per person) to release a seat # to already purchased air ticket. Not an upgrade! Just simply to get a seat! Bad business practice! And this is the scary part. After paying air ticket, I went ahead and try to get a seat. I clicked the "seat together" option (because I travel with my child), then I saw "$22.90" fee at the bottom of the page. So I did not finish the transaction, I thought it was ridiculous to pay $22.90 to just be sure to sit together WITHOUT actual seat #. (Yes just 'sit together' without having seat #!!!)

I purchased airline tickets, total $502. I get email confirmation, $622. Return flight was changed. I called and was told that I would be emailed cheapest flight of day. Then I was told I had not selected seats but that he would take care of that. Great customer service, NOT. That will be an additional $69.50. In fairness to OneTravel this is a Frontier Airlines ploy to sell low fares and then suck you in with all types of hidden charges.

OneTravel oversold my flight. I was a single women stranded from my group that all went on the other flight (my reserved flight!). They also told me when I called to check in that I had to pay an additional $14.99 to guarantee my seat assignment, and the 2.99 for the flight watcher service for the flight that you booked me on BUT I could not fly on because they OVERBOOKED and didn't submit until LATE. According to SANSA officials at my check in at the airport, your group didn't even submit my ticket until the night before my flight even though I had booked it three weeks prior! I want you to immediately refund my $14.99 you charge for the guaranteed seat and then send me at least another $50 to pay for the additional cab I have to pay to my destination ALONE without my group. Your organization is at complete fault here and you need to make it right.

I was told by OneTravel customer service officer that my check-in suitcase would be forwarded from Perth WA to Birmingham UK without my needing to touch it. I flew Perth/Singapore/Paris/Birmingham. After full fare payment I checked with Air France about my Singapore "leg" & was told I had to claim my check-in suitcase (exiting transit area & not being able to return to transit area until check in time for next ongoing flight 20 hrs later!). After multiple (mainly unanswered) calls to OneTravel I ended up booking a hotel in Singapore & was told to submit a receipt to OneTravel for review/refund. My flight was in Dec 2014. I submitted receipt in January 2015. Multiple promises by email later - last promise email = 2 days ago, and I still have not received Refund into my bank account.

On the 1st of May 2015, I purchased 2 tickets to South Africa flying via Heathrow from Ukraine. At the airport I was turned away because I didn't have an airside landing visa. I contacted OneTravel immediately and let them know of my distress and situation. I received an email on May 20th from CheapAir, stating that I would receive a partial refund and that $210 would be deducted as a cancellation fee. I was told to contact the Customer Service Department which I did. On the telephone I was told I would receive my refund in 1-2 billing cycles. When I asked what does that mean the man said 30-60 days, and that I should call back after a month to check on the status of the refund.

I booked a trip from Paris (ORLY Airport to Lisbon Portela Airport on June 23, 2015 at 6:45 am using One Travel services). When I arrived at the airport I was notify this flight was cancel. According to the Iberia Airlines this flight was cancel back in March of 2015 but I was never notify by One Travel. I had to purchase 3 new tickets on a different airline to get to my destination, paying last minute prices. Now they refuse to give me my money back.

I booked a flight on Wednesday that I saw on their website cheaper on Thursday. I called back within their 24 hour window on Thursday to discuss the discrepancy. They told me no more flights matching my itinerary even though it was showing available on their website. I let it go; but then on Friday, I saw the exact same flight listed again at the cheaper price. They still refused to honor the cheapest fare claim they tout on their website. On principle, this is a company with no integrity. They do not even honor their own policies.

ONETRAVEL or CHEAPOAIR.COM these both sites seems like managed by same company may be FAREPORTAL. Here are few bad experiences to share. This is my personal opinion based on my personal experience. These websites may mislead you with great deals multiple times. Collects your personal information FULL PASSPORT NAMES, EMAIL, CONTACT. And quickly display banner, FARE UNAVAILABLE AND OFFER COUPON, but they generate marketing lead. Within 60 seconds, you are pounded by 10 calls, from INDIA. Hard to trust these agents, as they could potentially sell or misuse my personal information to third party. They are collecting information without customer approval.

My wife bought a round-trip ticket to Australia to see her family. She did the right thing in buying travel insurance because our schedules constantly change. When a family emergency came up for me, Onetravel.com proceeded to send us on a wild goose chase, back and forth between themselves and the airlines involved, only to tell us they will not honor any changes, cancellations, or refunds despite the purchase of the travel insurance. This wasted over 6 hours on the phone between 2 different countries. I told my wife never to use them again, and we travel internationally over 6 times a year.

They are charging us for the cancellation of booking when the booking was not confirmed. The reason for our cancellation is that they refused to send us a confirmation email without verifying our credit card details. We got a call from an Orlando and he left a number that when we tried to return the call, we got a recording that said the number does not exist. We tried other numbers on the website and were put on hold from call centres from India to Philippines where they had no idea what to do and put us through to these US numbers that did not respond.

This business is very very very frustrating, unreliable, and unprofessional. They hung up on me 8 times exactly and placed me on hold for 2 hours and never picked up. They are very quick to take your money and try their hardest to not return your money back. They also, charge VERY HIGH for just a date change and are very rude. The employees are based in India and barely speak English and then get frustrated when you can't understand them. When we wanted a refund from the company not telling me additional info and extra charging to my credit card, they said they would call us back between 24-48 hour period and never did. DO NOT UNDER ANY CIRCUMSTANCES USE THIS TRAVELING AGENCY!!!

This was the second call. The first the person spoke very poor English and I told him I couldn't understand him. He repeated the opener and even though it wasn't much better, I started to speak. He repeated the message two more times, said he couldn't hear me and was hanging up - which he did! The second call took 23 minutes. I was trying to change reservations. I had to give the information multiple times. After much silence I asked if he was still there. He said he was "checking flights". (This would be repeated many times during the call).

If you care for your time and Money do not use OneTravel. They left me at the airport for two days. Did not help at all, and did not care. They tried to place the blame on the airline company, when I had paid them $5300? They wanted more money to change my itinerary, when it was their fault at the first place. I called them seven times, they let me on hold, and after some time the line was lost. They are rude, they kept asking me the same questions over and over again. I am going to sue them.

Terrible Company. Booked and paid for an airline ticket online for my father through this company. Got a confirmation of the ticket the day before. He is 70 years old and when he got to the airport with his confirmation booking number, there was no ticket booked on the airline he was supposed to fly with! They tried to tell him he had to pay for another ticket!!!! He was mortified! After arguing on the phone with them for over an hour they finally issued another ticket at no cost (at the very least that's what a company should do after you bought and paid for it already!!!) and they refused to compensate him in any other way. He almost missed the flight too. DON'T ever use this company. Bad Business!!!

Paid for the tickets. Then found out my return flight was not what I chose. 200.00 to fix it per person. Not happy! No customer service.

I tried to buy a tickets from Des Moines to Philippines. It said one tickets left. When I purchase the ticket and I receive a response stating that the ticket is sold. Couple hours later I went back and check their website. The same price is still there and it said one ticket left. I think this website is a scam. I haven't check my credit card if it was charge.

On June 25, I booked a flight ticket with my credit card for my wife online. After I followed all procedures online and got a booking no. but the traveler's name was me, not my wife. Then I called One Travel. A representative said it was computer's auto corrections and asked me to pay extra $25 and changed the flight to other airlines that the schedule was not suit for my wife.

Stay away from this crap place. They have the worst customer service. They lie about everything. 2 days before my father-in-law's flight was scheduled to depart I got an email saying that it was cancelled. When asked why did get was cancelled they said all the airline do it. They suck. I can't stress enough. Stay away from this company. Don't ever use them. You will lose your money and your time.