OneTravel Reviews

They refunded the amount which was charged additional after seeing this review. Am marking this issue as resolved.

I would have liked someone to explain that the travel agency receives a separate fee of $110.00 or more and that was part of the total. Also, I would have liked them to explain to me too about food be included, and the baggage policy. If we have to pay for baggage, or if we get 2 bags free of charge.

I booked a flight online with One Travel. When I received the email confirmation, 1minute, later I realized the date was wrong. I tried to cancel online but couldn't so I called to re-book. The price they quoted me was twice the original price, so I asked them to cancel. They charged me $50. I told them about a 24 hours free cancellation policy for airline tickets. They told me it was for airlines only, not travel agencies. I told them it was written on their site "book with confidence, 24h cancellation". They remarked it doesn't say "free". I disputed the charge with my credit card provider -- pending. I contacted the Better Business Bureau. They wrote me back: "The company is no longer in business." Well I am afraid it is, still. I invite consumers, victim of this scam to do the same. Good luck.

Horrible Experience. Customer Service reps do not really speak English, mostly reading prepared scripts. I have booked a flight 2 days ago and still not received itinerary. I asked them if they could send, they told me that it will take a minimum of 24-48 hours to resend. Why MINIMUM 24-48 hours to send itinerary email? Which century are we living in? Also, the service agent was rude and arrogant and when I requested to speak to a Supervisor, he told me, "You can waste your time if you wish". I have used OneTravel a few times before and not a problem, but then also never had a reason to call Customer Service, but this will be my last time. Customer Service, obviously not a term in their dictionary!

I bought a ticket with the best price available. After checking with every price comparing website, no one was near cheaper. After buying, I searched Google for OneTravel and these reviews came up. I was in shock and fear that I lost my money. I am happy to inform that there was nothing to worry about. I had a small problem, got answered immediately in chat and got the airline confirmation number. I don't know what most of these complaints are about, But I had good experience with them and got the best price available around and I should add that the tickets were bought on short notice.

All of our Scotland from Charlotte, NC non-OneTravel bookings were as expected without disappointment. Great trip with a huge exception of OneTravel. OneTravel is a huge disappointment. Paid for the "seat selection/insurance" and that was a waste of $29. BIG SCAM. OneTravel personnel could not provide any service AT ALL. Never got seat selections for Aer Lingus flights. I had to sweat bullets to arrive in time to get seat selection in the airport. Never got what I requested from OneTravel.

We booked flight in Kayak site and directed to Onetravel.com. It's our first time to book on this Kayak site but unfortunately was so bad experience. Onetravel.com has bad services, we will do our best to inform everyone NOT to use ONETRAVEL or KAYAK. They are headache site. WORST SERVICES ever in my LIFE! I cancelled my credit card due to their bad services as they could not confirm our booking right away. We called up their hotline hundred times and waiting for long time to get the confirmation of our flight and kept on waiting and waiting for their answer but it ended to wait for 5 hours but we did not receive any call from them for more than 10 hours.

OneTravel has horrible customer service. It was like talking to a wall. I tried calling AND live chatting. This entire issue could have been avoided if their customer service team actually understood the English language. The language barriers between myself and the agents caused a huge issue with my bank and my sanity. I requested (many times during my conversations) to talk with an agent located in the US and was never obliged. I attempted to communicate my issues with the agents and it was a complete waste of time. Terrible customer service. I will no longer be a customer of OneTravel. I'm taking my business elsewhere and I'm spreading the word to everybody I know to never use OneTravel again.

Disclaimer: My long stressful experience is written in details down below. But let me just tell you all how this company, all the process including the booking, name changing, cancellation, and refunding, as well as mistaking some credit card accounts and amounts is very very stressful. You might be lured into their cheap price, but once you want to change ANYTHING, everything is an additional fee and it is very hard to reach them! I thought they were something like a scam because they never check the email and respond back, and every single part gets connected to different departments and you have to tell your story on and on each time. They are not responsible and takes advantage of you (especially when you are not fluent with English! I had to translate this whole process for my family because they would look down on them!)

I purchased a round trip air ticket from OneTravel, I didn't deliberately click on a flexible date. I lately found out they have given me new itineraries which I never desired. I called and asked them to change, however they asked me much more amount than the original ticket itself. I am deeply disappointed.

I booked a flight to OneTravel. The airline changed the time so one day before, I called the travel agency to confirm that there are no more changes and asked to notify me in advance if there are changes. They never did. I have to drive for two hours to the airport to find the flight is cancelled. The worst travel agency.

I rented a car through OneTravel. Signed up for a one day rental. Software assigned times for the rental. Turns out the times were 2 minutes over the one day rental. Got charged two days of rental even after repeated tries to explain and get a one day refund.

Really bad experience. Did a booking online, received booking confirmation and all the details, but then a day and half later they send me an email that there is a problem with my credit card. Couldn't verify some personal data with my credit card provider. I did change them so that they match, but then started the problem. First they said my ticket increased in price 600 us$. I said I see it online at similar prices, but they said there was nothing they could do.

I will do my BEST to let everyone know NOT to use ONETRAVEL. I noticed that only positive reviews are shown and not any NEGATIVE reviews on their site. I posted my negative review and it doesn't appear. I will use other means to get the WORD out about the WORST service of my LIFE! My brother in law got into a motorcycle accident July 5th and I had to cancel my trip of July 9th. I booked a round trip from Austin to Mexico City for July 9th and hotel reservations at the Marriott. I am a silver member of Marriott and usually book direct but since I was saving me $10 a night I booked with ONETRAVEL. Worst decision. I NEVER heard that I will be penalized for canceling a hotel reservation 4 days prior.

Incident #1: Booked a flight and received a confirmation email saying in green letters right at the very top that my reservation had been confirmed along with my flight information. Showed up to the airport only to find out the airline had no reservation for me. When I called OneTravel they told me that after I made my reservation, and while my payment verification was being processed, that the price of the flight had changed so I needed to rebook. No one ever contacted me in any way, shape or form to tell me this. Incident #2: Extremely steep cancellation fees. Cancelled an international flight. Received a confirmation email saying I would be charged a $250 cancellation fee. But, they also ended up charging me an additional $174 on top of that. So I paid a total of $424 for a flight I never took. I didn't even get any kind of partial credit for a future flight.

Wish I had checked this company out a bit before I tried to book a flight through them. Everything seemed like a typical internet experience. Entered all my info for my flight including my dates. To my fault I did not notice that the return flight date that I chose was not the same on their itinerary and found this only after I had booked the flight with my credit card. I called to explain this and to change it to my original dates. I was told it was not available. I could barely understand the foreign speaking agent and said that I wanted to cancel the order (less than 24 hours). Bottom line is that canceling is going to cost me a couple hundred + dollars. Never to return to this company or ones that look just like it (cheapoair). If they make a change to the dates you select they need to make it a big deal and say that they have done so.

Since last many years I am booking my hotels and flights through Expedia or Priceline and I never had any bad experience or false commitment from them. This was the first time I thought to change my vacation booking from OneTravel. I booked my air tickets through OneTravel from Zurich to London and return from Paris to Zurich. Before finalizing my booking I called customer service of OneTravel to make some clarifications about baggage policy. It was confirmed by customer service that the fare being shown on website includes one carry on and one checked in bag for each individual.

They made me believe I was purchasing a Smart Fare in Eurowings. I was supposed to have a free checked baggage. It did not show in Eurowings page and I had to pay for the bag. The receipt they sent me was incomplete and misleading. Eurowing said the price I paid should have a free bag included but it did not show in the reservation. OneTravel will not respond to my messages.

I tried calling billing Dept. 3-4 time. Once I got them I was disconnected. I called back got one of the rudest people I've ever spoke with. I finally got to talk to someone who was just as rude, & kept telling me there was nothing they could or would do. I've been charged over $60.00 for non approved charges & was told I approved them. Show me the proof?? Next thing I knew we were disconnected again. This company is very dishonest. I will never use them for anything again. I'll walk first. DON'T TRUST THEM OR USE THEM.

Booked 2 tickets RT from Tucson to Nashville to only find out NO REFUNDS... Why use these discount sites? Got put on hold with a poorly spoken rep who couldn't explain why I couldn't get at least a voucher for a different flight at a later date... NO REFUNDS.

Booked a ticket through their online site. Everything went smooth enough until it came time that I had to change the ticket. They charge $300 for any change and WAY MORE THAN the cost of the ticket pricing they have online for the new flight. Ticket online price was $858 and they wanted to say it was $1500 for the new ticket PLUS the $300 fee.

Booked a flight online, had correct dates, time etc. Got a call saying the second leg of the flight had been cancelled by the airline. Okay...no problem. Refund my money then and I shall find another way. Nope...had to take first leg regardless! So, my second leg money was refunded for 79.00 dollars less than I paid! I had travel insurance...but to no avail. I was still only receiving partial payment back when it was not my fault to begin with. I would not recommend the headache this company gives you. Call the airline direct and book as they will honour the price match anyways, if it is cheaper.

This is the worst company I have ever dealt with. The need to be given negative stars. I booked through them for a flight in November. Unfortunately we were not able to go so I canceled the tickets. I am in the process of trying to rebook with them and they are the biggest scam going. How they remain in business is beyond me. First they tell me it will be $300.00 above what I originally paid and then just when you think everything is settled, they come back and say that the tickets are now $525.00. Then they immediately say they will get their supervisor and he offers a $100.00 voucher so the tickets are now $425.00. I asked if that was their normal procedure because they have done it more than once to me and they did not give me an answer. My husband wants to get a lawyer involved but I don't know if it will be beneficial. I hope the next person reads all the reviews and stays away from these scum.

DO NOT USE this agency. This was the most convoluted, ridiculous process ever. We paid $1200 for flights we saw later for $900. We started out reserving tickets for $800, but by the time we entered all the necessary information, we were told those flights were no longer available. So we started over. 2 hours later, we finally booked the flights we wanted, for inflated prices and we were exhausted. Talk about bait and switch! This was a $300 learning experience and I hope our experience will warn someone before they make the same mistake. These people ought to be investigated for fraud!

I recently had to travel from Paris, France to Ajaccio by Air Corsica. I had purchased my ticket via OneTravel. After identifying an error with the time of my flight, I called OneTravel to have it changed. For the record I paid $214 USD for this ticket ($50.00 of which was agency fees)! At this point, they told me that changing my ticket would cost over $463 USD, therefore I purchased another ticket with Air Corsica directly at $390 (370 Euros). Air Corsica informed me that I did not need to cancel the unused reservation booked via One Travel and advised me that I would get reimbursed for my original ticket by OneTravel.

I used the website to book flights (multi-city) and while having difficulty, I was interrupted by a phone call from OneTravel. A very polite service agent helped me through purchase and strangely I never hit a Purchase button when I received email that I had a confirmed flight. I did note that the Terms and Conditions state that cancellation is possible within 24 hours but when 4 hours later, I went to cancel, I was told there is a 50.00 fee. This was not clear or even stated within the section on cancellation. One must look under fees separately to find that detail. More and more, I realize that these companies are not worth dealing with, and I am trying the airline websites. If I have to pay a few dollars more to cut companies like OneTravel out of the mix, I will do that. In this case, Alaska would have saved me $100.00 on my flight.

NEVER BOOK WITH ONETRAVEL. This is fraud. I booked my flight with OneTravel and chose the 11 to 17 of July, it was cheap flight "they said". When I paid for the ticket with my credit card it was the right day, I verified like 5 times to be sure. When I received the confirmation and notice that it was on 14 to 19 of July, I called them to change it. I talk to 5 different people and nobody understand what I was saying. When I finally talk to the manager he said me that I didn't notice in 24h so they cannot do anything for me. They said I have to pay 635$ US to make the change. But at first it was 200$ for change... they also charged me for seat, they charged me and extra 14$, 2 times. And they never said me why I have to pay this. They charge me in US not in Canadian dollars and it was never write the good price on the website. They change dates of my flight.

I used OneTravel.com to book a flight for a friend last year, and they have taken my information and are now booking their own fake flights, over $1000 a pop using my credit card information. Already reported to the FTC, now on to the IC3, FBI, and USAA. AVOID AT ALL COSTS.

I made the unfortunate mistake of not checking out this complete scam of a travel service before going down the dark hole of deception that they are. As with another reviewer, I made the reservation for a specific date online, and got a very favorable price so I went ahead and transacted the purchase, only to find out after receiving my confirmation via email that it was for the wrong date. They claim it was what I did online, but I know it was not, and it was actually reading about this tactic they use on another review that I actually noticed it.

I booked a flight with them on April 9th. They changed the dates on me! I cannot and will not use those dates, and they are not the dates I originally booked. When I called them, they told me there cannot be any changes and they will not refund my money -- that's how I got the so-called "Cheap Flight". Guess what, I booked directly with Swiss (same airline) and got an even better price at the time and dates I needed. I lost a LOT of money with OneTravel. DON'T EVER BOOK WITH THEM!

I have never taken the time to express my feelings toward a company, Until now. I see how important it is now to check the reviews of companies before you inquire their services. I purchased airline tickets with OneTravel.com, and was scammed to over pay $400 on my airline tickets. When I wanted to cancel they said I would lose the whole amount of the airline tickets, that the tickets had to be canceled within 24 hours even after buying them two months in advance. I really work hard for my money, pay taxes, pay my bills, and pay my way to be a outstanding citizen, for this ** company to get my money and not even give me a kiss. Please stop, don't buy tickets from this company.

Normally, I never write a review. But here the company it's really exaggerate!! I am really frustrated!! They don't even worth for 1 star. If there a negative on the star I'd give it. Everything you saw on the pub it's not true!! There a hiding FEE somewhere!! Be careful when you cancel your flight within 24h, there are fee!! They shouldn't mention it on the page "Cancellation 24h" could be confusing. Cancel in 24hour or not they will charge you something. The difference is they will charge you the small amount within 24hours. I think it 70$/person and before 6 pm (Canada time). And there's a fee for Travel.com 14$ too for agent service that pop out of nowhere in my credit card. Also be careful on USD dollars and CAN dollars!!.It's really a SCAM!! Anyways, I am so shame for the company when I see so many people give 1 star on the review and I am not the only one!!

This company claims to be the same as CheapOair and as soon as you try to book flights that are no longer available on CheapOair website they call you and represent that they are following up as CheapOair and will assist you to get the flights you want at a good price. They then go through the process with you asking many questions and then ask for payment details on the phone. Turns out they are not CheapOair and are a company calling from India and not to be trusted with cc info nor with validity of the tickets they provide you a link to get online. Sounds like a scam to me. Be careful!!

The price advertise did not include all the additional fees and taxes that brought the price up by $150 making my cheap flight not so cheap. I had to keep calling back to get my seat assigned and wheelchair assistance. When my flight got canceled, OneTravel did not want to issue me a refund. Two hours later, billing granted me the refund.

This was the most painful and horrible experience I have had with a company. The person I was talking to talked to me like I was a three year old. The cancellation process is painful and everyone I spoke to sounded like they hated their life. They talk about their premium custom service but that is a cruel joke. I wish I found this page before I booked with them. I am contemplating cancelling my credit card because I feel like I might get scammed. This is a shady company and I would never recommend to anyone, I'd rather walk to my destination than use.these guys again. Do yourself a favor and never ever use Onetravel. This company is a disgrace.

I just booked a round trip flight from onetravel.com from PHL to RDU and I was charged $473+. Then I found out that I can book the same flight at the airline (Frontier for a lot $387+). I also found that I can book another flight at Expedia for a lot less ($367+ with Delta). When I called onetravel.com to cancel the booking, I was told I would not get a full refund according to their Low Price Promise. They will not refund their $70 service fee.

I made a big mistake using this company. The ticket was cheaper and many available on the airlines web site. These liars said there were only 2 tickets left, a lie. And they charged more than the airline. Also gave me no option to add baggage or extras. Their booking not recognized by the airline and I can't add baggage, so will be overcharged for it at the airport. I text chatted to one of their employees who was no help at all. Just told me to call the airline to sort it out. I will never use this company again. I was caught out. I advice to first check the airlines web sites as I usually do. If you use a company try another. Do not use this one.

I wanted to share the shocking experience I had with OneTravel. After booking the wrong connecting flight and noticing the mistake, I called in OneTravel support. They surprised me by asking for $25 fees for a change that was made within 10 minutes from the booking. I told them how unclear it was from the site and asked if I can cancel and rebook instead. The response was that I can do that for $75. I shared that I have never had such a request for change or cancellation fees within less than 24 hours from the booking. I was passed to a manager which was even more rude. He told me that I now cannot get the $25 cancellation fee and he is only going to charge me for $75 because I am not gonna be happy anyways. Eventually I was forced to pay the $25 but I will never use this site again due to the rude outsourced customer service that they use and taking advantage of human errors to charge extra. Very disappointed...

We have used OneTravel for years now on our family trips flying once to twice a year. I have had to use the insurance we bought once to change a flight and the only trouble I had was understanding the agent (that gets really irritating- they ought to have people who can speak and understand their customers in the area they are serving). I have their app on my phone and it shows where the gate is that we need to get to prior to the flight, where the plane is and the ETA, and it keeps track of all your trips which is really handy when you have a few upcoming. The tickets have always been there at the kiosk when we get there and there have never been any issues. We've upgraded seats at the last minute, used kiosks and ticket agents without problems.

I'm booked online through OneTravel.com and made a reservation. After I made a reservation there is an error since the ticket only one way and it's not back forth. So I called the OneTravel customer support I and told him to cancel my whole reservation and he told I can cancel and get a full refund but there is $150 cancellation fee. I was like, "Really there is fee". He told there is cancellation fee and I said it's not even an hour yet since I booked online and I told him to transfer me to his supervisor or manager.

They have a "lowest price guarantee" but don't believe it. I found the same itinerary at the airline website (Frontier) for $100 less and called to cancel because they advertise 24 hour cancellation. Don't believe that either. It will cost you $100 even 5 minutes later. I was told to email a screenshot of my cheaper Frontier booking to BPG@onetravel.com. Another lie. No one is there to respond. These people are running a scam. I'm sorry if were also a victim.

My experience with OneTravel was absolutely TERRIBLE to say the least. More than 24 hours prior to my flight I called to get assistance to add middle names to our tickets, the representative on the other end was so incredibly rude and gave me attitude about why I didn't call weeks before to change it. On their policy, it says that they are supposed to be able to help you 24 hours before your flight on anything that you need assistance with. This man then proceeded to tell me that there was no way he could change the names on our tickets and because we didn't have our middle names, it would be impossible for my friends and I to board our plane. He gave me the ONLY option to cancel my flights and to purchase new tickets, so that we could add our middle names. Each ticket was twice as much as what my friends and I had originally paid for. We found this option to be very deceiving and did not choose to go this route.

Wow, I read the reviews for OneTravel. To be honest with you they was really the site I ever used to travel because they were the cheapest rates around and on top of that you could use multiple discounts with them which saved me a lot of money. But right now they are price matching and being the other companies but they were the best.

I bought today a flight ticket on this site. But the offer changed from what I selected to what was eventually sold to me. The itinerary was not immediately available before I confirmed the transaction. It turned out later on that there was a tiny question mark on the screen hiding the information about some undisclosed flight cancellation fee, the mark which I did not even notice. The fee, mentioned at clicking on this tiny mark, was not disclosed. When I discovered that the itinerary differs from my selected one I immediately called to cancel the order, and to my horror I learned that I will be charged... a $50 cancellation fee! I believe that this company is set to catch the people like myself, older and less experienced with surfing online, to take an advantage on them. I am going to check how legal it is to set the "cancellation fee" without disclosing clearly the amount, and not clearly disclosing even such intent.

Booked using online booking. Made a mistake on date. Went back to correct mistake and it had already booked. Asked assistant for OneTravel and was told it is $150.00 to change date; time from noticing mistake to taking to assistant less than 5 min.. Confirmation not even sent yet.

I was able to book a ticket after three days of trying. When I finally did, ended up being a double booking because they fail to send a confirmation email and provide an e-ticket. I called three times, had to wait 50 min each time, and at the end I was charged $50 for canceling the ticket which was issued 30 min after I canceled it. I called credit card to dispute it. Never use OneTravel. I'll go back to Travelocity.

The website gave no info on where my plane was. I showed up to wrong terminal and when I finally got through, I missed my flight by ten minutes and OneTravel charged me fees up to 70 dollars for no show for my flight. I wish I saw the reviews for this website prior booking my flight.

I called OneTravel and an agent assisted me with the booking. I received the itinerary and immediately notice the booking was for the wrong date which the agent made the mistake not me. I called back and requested them to change the date and I would have to pay for change fee of $75 per person which I thought it was ridiculous. I refused to pay for the fees and asked to speak to the manager. I was never transfer to the manager and the agent came back and offer me another date. I asked to cancel my reservation completely (within the 1 hr the reservation was made), I was told the tickets were non-refundable and I will not get my money back. I hope and I can dispute the charge with the help of my credit company. OneTravel is an unprofessional and unethical company. This is my 1st time using them and I wish I have seen all the reviews about them before I did my booking. This company is a SCAM. Please research before using them.

They change the dates during flight change, without giving you slightest clue. As soon as you enter the credit card number, they start charging you and thank you for changed dates. NO CONFIRMATION button whatsoever. Then they collect penalty fees to cancel what they tricked you in first place! THIS WEBSITE IS NOTHING SHORT OF FULL BLOWN SCAM!!!

I had to cancel a trip, which was easy. I was sent an email cancellation with the information about using the credit. I was charged $100 for the cancellation and I can only use the credit with Air Canada, which I am fine with. It also states that I will be charged $300 per person to use the credit for rebooking a flight, which seems way too much, but that is not the major issue. I have contacted them multiple times, using multiple methods. I have called and I have also used their online chat. My girlfriend has also contacted them, since we are trying to rebook a flight and we keep getting differences each time we contact them.

I'm a frequent traveler but haven't used Frontier Airlines for years. So when Google "accidentally" sent me to One Travel's webpage (made to look like I was buying directly from Frontier), I didn't notice that I wasn't on the real Frontier website until I had purchased 3 tickets and saw the email came from One Travel, not Frontier. I immediately called to cancel and they are charging me $150 AND I need to wait 14 business days (so 3 weeks) for the $1250 credit to turn up on my credit card - so I'm going to be biting my nails until then. This is a scam company that should not be allowed to operate. I don't know how they sleep at night.

I was trying to book the flight ticket through this site. They are having lot of hidden fees, sometimes, it automatically pops the middle name up from some portion of your last name. Once you booked, they are telling you to verify the name (not before pressing confirmation page). Then telling you call their help desk, then they are charging $50 for correcting the name. If you like to cancel the ticket then they ask $75 per person the ticket. Cheaters. Be careful and max avoid this OneTravel.com.

Be careful when submitting payment to OneTravel since they are changing the ticket prices at the very last step after you have already entered all personal info plus your credit card information. Tried to purchase ticket from them yesterday and the price went up by $200 after I submitted the payment. They lure you in with low prices to get your personal info only. I have received a call from them right after I declined paying $200 more claiming that the last ticket was sold right before I have submitted my payment. DO NOT USE THIS COMPANY.

I made my reservation via phone call. Once I received my itinerary via email I tried to select my airline seats online but a message displayed that said I had to wait until 24 hours before my flight to do so. I called OneTravel again to discuss this and was told that they have a special relationship with the airlines and for an additional $29 he could reserve seats for me. He also mentioned that if I wait until 24 hours before my flight to reserve seats I might not get a seat on the flight. I asked him why no one bothered to mention that when I purchased the tickets. I had already spent $625 and was annoyed that I had to spend an additional $29. To try to appease me the rep offered me a $50 voucher that I have to use w/in 30 days. It's useless to me because I won't be able to use it by then.

I suddenly had to cancel my trip to Montana five minutes after I booked it. The car rental department of OneTravel waived their cancellation fee and that was it. The hotel department charged me $50 for canceling five minutes later (for a reservation not for 3 months), promised to send me a cancellation confirmation email, and never did. After asking to speak with a manager (I was refused), the fee for canceling my flight was reduced to $25. My ticket insurance did nothing for me and was not refunded. The entire affair was handled by Indian call center staff with slow service and a frustrating handle on the English language. Very frustrating.

My wife booked a flight from Nova Scotia to Ontario, listed at $459 Canadian. OneTravel added insurance charges, and added an additional $450 dollars for something they refuse to discuss. This was a new booking, NOT a cancellation! They left us on hold for almost an hour on two occasions, hoping we would give up! DO NOT USE THIS SERVICE! THEY ARE CROOKS!

I booked two tickets on this site as they had a "24 hour cancellation" header on the site. I purchased the tickets and about 20 minutes later decided to use my air miles for the tickets. I called them and asked to cancel and it all started. Bottom line is they charged me $150.00, $75.00 a ticket to cancel. I asked about this and they said it is stated in their terms. I looked at pages and pages of "terms" and did not see it. I told them I was disputing the charge with AX and would not pay it. I added, "If there is a fee, why don't you have it in plain sight like your '24 hour cancellation.'" This is a terrible company. DO NOT USE THESE CROOKS!

Don't buy from this website. They are a rip-off. They want to charge me $1,100 to change a return ticket since we had an accident and we will need extra time to be able to take a 10 hours flight. Re-booking overcharged. If we were purchase this ticket directly with the airline, they only charge 80 euros but since we did not, OneTravel.com want to screw us.

Charged me $15 to reserve rental car. Waited over 2 hours in line due to rental car company's computer slow down and lack of more than one person staffing at airport and OneTravel would not credit me reservation costs, nor would they try rebooking me with another car company without charging me another $15.

Customer services representative was very courteous and helpful. Charges for change of date of flight and difference in ticket price higher than competitors or directly from Airline company. Street address not starred as a required information on this form however when clicking to submit windows indicated in red that street information is "required"!

I purchased a round trip ticket from Atlanta (leaving on 2/25/2017, via Houston-USA, Manchester-England) to Singapore (returning on 3/2/2017 via Seoul-S. Korea, Los Angeles-USA). I started in the morning of 2/25/2016 trying to check in with United Airlines for a connecting flight to Houston leaving at 14:24 p.m. Got a message that flight was cancelled. I went to Delta Airlines website and saw that I was put down on flight 2204 to Houston leaving at 15:05. Tried to check in, Delta won't let me. Called Delta. They said they have no control over tickets to call the travel company. Called One Travel that had me on hold about an hour while communicating with United Airlines. They came back saying there is nothing they can do and send me back to Delta.

My husband had tickets purchased through OneTravel to go from Houston to Mexico City and Mexico City to Morelia. He was to depart today at 12 PM, but OneTravel sent an e-mail one week ago saying that the airline was changing the departure to 6 AM. He got up today at 3 AM and went to the airport. When he got there he was told that he was on the 12 PM flight. He had to wait from 4 AM to 12 PM. If he would have gone on the 6 AM flight he would have had to pay $200. THEN, when he got to Mexico City they did not have him on a flight. He is now on a bus for 5 hours traveling to Morelia as he must get there tonight. He lost the flight money from Mexico City to Morelia and had to pay for a bus ticket. He also checked on his return flight, and there were also several problems there. I now know why it is called OneTravel - you will not use them more than one time. Horrible! Crooks!

I ended up with this company through TripAdvisor's find a cheap flight option. I had to call to book rather than online because online was only allowing 1 person and I needed 3... Should have stopped there and gone elsewhere maybe. So the agent asks for my number in case we get disconnected. Within a minute of making the reservation, I'm getting a call from NY, NY. I screen calls, and this caller was calling repeatedly. On the 4th call I answer, just to get the ringing to stop. Stupid, I know. Yup it's a solicitor from this company trying to get me to pay $48 to guarantee that all 3 of us can sit together.

Booked tickets to Morocco, next morning I received an email changing the return flight to 1.20 am in the morning. Realized that that was the reason for the less expensive price and cancelled immediately. Called them, waited for the Supervisor for 15 minutes, after which they hang up on me. They then wanted to charge me $75 cancellation fee! Called Amex (they are the best!), they flagged the purchase and will refuse payment whenever it comes thru. They are a very deceptive "Company", do not ever use them!

Ticket was issued and the web site made errors. I immediately went to chat help. They took 5 minutes per question, could not find the ticket because the web site created phone contact using some 702 area code and I have no idea what the number was. I tried to cancel it but they said I have to call. I called and they said I had to pay $50 to cancel a ticket that was messed up. This is not an honest situation. Your system could not provide baggage info, it rejected the email address, but the phone person had no issue using it. The ticket was messed up by you and you would not cancel- I had to contact Frontier to help. You are creating a website that when I type Frontier- I get you, and then you are not functioning correctly and now I believe it is a scam site.

Due to some unexpected issues I had to postpone my return by one day. I contacted to OneTravel by phone as was indicated in the ticket and found that the ticked is not refundable and is not changeable. I am against such tickets but I think the seller HAS TO DISCLOSE THIS INFORMATION BEFORE BUYING. And explanation I got by phone is that change and refund policies of each company is too long so they can not put them on their site. COMMON, IT IS ONLY A FEW WORDS NEEDED - REFUNDABLE, CHANGEABLE OR NOT. My advice is, keep away from OneTravel.

I didn't realize I was booking through OneTravel because of the way I entered my query for a flight. But anyway, I did it. Come to find out (later that day), their flight was WAY more expensive than I could get if I booked from the airline's website (which I thought I was on to begin with). They are horrible... Wanted to charge me $100 to cancel... That's what they call a "nominal charge". I got them down to $50, but I plan to let everyone know every chance I get. DON'T USE THESE CROOKS.

If I could rate this lot zero stars, I would. Booked a flight in the UK on Saturday, received email confirmation. Thursday morning they send me an email saying my flight has been cancelled, None of the numbers for customer service work from Australia. I'm concerned as they tell me it can take four weeks for the refund to appear in my account. Check my credit card account to find the payment never came out in the first place, for which I count myself decidedly lucky. Gonna call the card company now to ensure it never does. Ripoff merchants, a total scam. Keep away.

This guys are very bad with their service. They charge you very high for cancellations of your ticket. They charge you hidden charges when you cancel and the customer support will not tell you this. They double charge you if you want to change your ticket, they will double charge you without telling you over the phone, and they will still charge you for changing and charge you higher than the regular price for the new ticket. They are the worst website I have ever seen. DON'T BOOK FROM THEM!!

I booked a flight and bought insurance with them. The flight was cancelled, they said would not help or even honor the insurance policy that I bought with them. Do not give them any money or any business, they are liars and thieves. They are no help and are very rude.

Got into the ugliest service with this company. Had to call 4 time to get my itinerary changed back to normal waiting times (not 28 hours for a single layover). When calling the third time to find out if they took care of the change I got the answer that the airline is not working during the day (Pacific time) so I have to call in 4 day to check again if they were able to confirm the ticket... Insane - the ticket was purchased 7 months ago and confirmed. In just 2 weeks before the flight back they are telling me that they don't have the confirmation for me and are replying with the "excuse" that the airline is not working during the pacific daytime. I had to "fight" with them for a week to get the ticket confirmed with just 7 days before the flight back... Ohh yes and something with a flavor at the end... For some reason all their Indian call center personnel have English names, really?

I thought that I had purchased 6 tickets, at least that what I was told by the heavy accent agent and was waiting for the confirmation. Instead I received a notice stating they were having technical difficulties and the prices went up $300. I hit the roof after spend 2 hours on the phone with them. I felt this was a scam and canceled my credit card. Unnecessary and wasted time. Don't mess with these people no matter what you do!!!!

Crooks. Thieves. Scum. I fell for the oldest dishonest trick on the internet. I Googled the name of the airline company I wanted to purchase a ticket from. I wanted www.mokuleleairlines.com. When I got the list from Google, I clicked on the very first link which happened NOT to be the link for the airline's official website, but a OneTravel link that was disguised with the name of the airline company I wanted (www.mokulele-airlines.onetravel.com). Long story short, I ended paying $40 (28% more) through OneTravel. All this time I thought I was making my transaction on the Mokulele Airlines official website.

I heard a lots about OneTravel bad service but it's my mistake that I booked my ticket again by Onetravel. Last week I was in Macau and I booked my ticket by onetravel. They sent me the booking confirmation. Also called me in the morning for credit card confirmation. Later when I went to the airport the airlines said "your ticket is not issued by Onetravel. Please call them." When I called Onetravel they said "sorry your ticket is cancelled" without any email or message in advance. Worst service I ever seen.

I used OneTravel to book flights between Germany and Canada. I was really happy with the service that I was provided with. The colleagues that I worked with were very attentive and made sure that every detail was looked after. It was a very personable experience and will definitely book with them again!!

So annoyed. NEVER book your tickets off 'OneTravel.com'. Such bad customer service and they rip you off. Fricking pissed. First of all, they don't show you the conversion rates from US To CAD. And they take out more $ from your bank than the confirmation says. I called them many times and they put you on hold or are rude and are no help. They won't match with other sites. I told them I'm not satisfied for the overcharge and they said nothing they can do about it. In addition, I wanted my departure and return flight from same airport!! Obviously right??? Toronto Pearson is where I would arrive at. I didn't want my return flight from Hamilton. To switch it they charged me $45. I've never had so many problems with an agency before. Couldn't even say sorry or give me the dates or times I planned and wanted!!!

Booked an airline flight and this company changed the flight date without my knowledge or consent and after I hit the "BOOK FLIGHT" button, I noticed the date had been changed to two days earlier. Immediately, I contacted them and told them that the date needed to be changed and they said that would be an extra 159.00. I told them to just cancel the flight and I would re-book on my own and they said it would cost 99.00 to cancel.

I should have read the reviews 1st! They are all about ripping people off! I was told there is no charge to change the date on the ticket IF we called within 24 hrs but they still charged us $50. Later we had to change the return date & they wanted to charge us over $450 when I could have gotten a round trip ticket thru another airline for a bit over $300! The guys I spoke with over the phone were rude! Heavy Indian accent. No customer service skills. Hung up on me when I said I will complain to BBB. Please save yourself from headache and wasting money & avoid this company!!

I'm very angry with OneTravel. In my last trip to Venezuela, in October 2016, I bought a insurance trip... In Venezuela I was on the hospital when I called for this insurance. The machine told me that your company will call me in two days, and NEVER I received a call. So, this stupid insurance is a FRAUD. In a few month ago, I bought my ticket to Lima Peru, after Onetravel sent me and email for change my itinerary... I answered saying "NO ACCEPT CHANGE." After I called to Onetravel and the guy there told me that Onetravel will call me in 72 hours Onetravel NEVER called me. When I call for JetBlue for know about my itinerary, Onetravel changed my schedule without my consent. For those inconveniences without respect and consideration, I don't will buy any tickets with Onetravel. I know, Onetravel and CheapOair are the same company.

Purchased two tickets on 8/17/16. Canceled one day later, and was promised a refund via email in the sum of $714.42. It is now 2017, Jan 29th, and still only received $185.22. Promised another $264.60 to be refunded to my card "in two weeks". If this happens (I have no faith in them at all), they still owe me another $264.60. Experts at passing the buck. Please investigate this company. They should not be in business. Please, as consumers, AVOID THIS COMPANY LIKE THE PLAGUE.

I was getting ready to book a flight on their website, when I noticed that the price kept going up as I was entering my information, to the tune of more that $100 over what it showed initially. I called the company, and got some fast talking man from another country who said that the price was going up due to high volume of interest in the tickets I was trying to purchase. Charleston to Manchester NH with a stop in Philadelphia, really? Luckily, I realized that something was wrong and stopped payment through the credit card company. AVOID THIS COMPANY AT ALL COSTS. They don't deserve any stars, but that's not an option here. Stay away from One Travel.com!

Once we booked our travel arrangements circumstances dictated a change. They fought the change very hard. Started by trying to charge $200 for the change. They reduced it to $50. They said it would take one to two months to receive refund. It has been three months and still no refund but they took my $50 real fast. Call to follow up they said they processed the request last month. Two months after they took my $50. Requested a refund early November. Middle of January still no refund.

I had to cancel my flight. Unfortunately, they charge to cancel flights within 4 hours of booking! I know that other sites such as Expedia that has a 24 hour cancellation refund. The customer service was terrible. Hardly can understand them due to loud background noises and heavy accents. I also noticed that the promo codes (offered on their front web page or Facebook page) are a hook, a way to make people think they are getting a discount when in reality it is the same price for that same flight on Priceline or Expedia with no coupon code needed. I recommend booking directly with the airline. Avoid OneTravel!

I searched online for a round trip plane ticket and found their website had a good price and flights to and from the airport I wanted to travel from. I was offered preferred seating upgrades for a fee which I chose and finished my booking. The following day I received an email stating my seats weren't guaranteed and I needed to call them. Well this set off three days of phone calls, runaround, transfers misinformation and so far only the tax on the seat charge has been refunded.

Used OneTravel to book a flight on Friday to fly from Orlando to Hamilton Ontario the next weekend. Waited to the next day and no e-ticket had being emailed. Called Sat and was told the flight had been cancelled my bank credit card had refused payment. Then he told me I could rebook under same booking but would have to pay an extra $50 (the flights had gone up). Told him how upset I was he brought the price down a bit. He also said that he would transfer me to customer service so they could authenticate my credit card while I was on the phone. So I went for it. He transferred me. The agent did his thing then told me the charge went through and I would be emailed e-ticket in about 1 hour. 3 hours later no e-ticket so I called back in they told me it would take 6 hours.

Horrible! Do not use this company! Surprised they are in business. They should be investigated! I booked airline tickets through them and I thought they were trying to help me by assigning me seats on Spirit Airlines, but when Spirit said the seat assignment didn't go through, Spirit did it for me. Guess what? One Travel billed me anyway and REFUSED to issue me a refund! So I got billed twice! One Travel's customer service is horrible. Many can't even speak clear English and did very little to fix my situation! Never again! DO NOT USE!

After my spouse received a letter with the bait of 2 planes tickets to anywhere USA, and two nights in any Marriott hotel... I called. They are selling nothing? Wrong: they wish to sign you up for a discount travel club, otherwise known as a timeshare perhaps? On the phone they say I only need to be married, and make over 50 K per year... which I do. THEN they have other questions to ask... (so I am already lied to). I ask if there will be a sales pitch... they say only a 90 minute presentation to compare their costs as a travel agency to the costs of other travel agencies. I ask what travel agency, and am told "itravel".

I went online to book my ticket thru OneTravel. I specifically asked for DCA airport (Washington-Reagan) airport. It gives me the different airline prices and times. I select the one that suits my travel time with a stopover in Charlotte, NC. The site takes my credit card information and states that I will get a confirmation from American Airlines for the ticket I just booked. I never received a confirmation email from American Airlines. I receive my travel itinerary two days prior to my travel and check the details. It tells me for baggage that I can check 1 bag "free" and have a "free" carry on.

I booked an airline reservation through OneTravel and the price quoted was $609.74. When I checked my account I was Charged $927 and there were 6 separate charges including the initial ticket fee. When I contacted their "Customer Support" I was given the runaround and they said I chose Premium seats on the airlines. What exactly is a PREMIUM seat on an economy flight? I told them they were refunding the added $300 dollars and was hung up on. I will follow this review with the BBB to get these scam artists closed down.

I had a flight around Christmas. It was canceled by a low cost carrier 6 hrs. before departure. OneTravel did not notify me. I drove 2 hrs. each way to the airport and spent 45 minutes at the airport on shuttles and discussing the problem with the low cost carrier. It was stated that the middle man (OneTravel) should have contacted me. I waited 5 days to see if I would get a refund. I called and was left on hold 30 minutes then disconnected. The CSR had my telephone number but did not call me back. I sent an email complaining about my situation.

Very bad response on insurance. My friend had a death in the family and they told me I have to submit a death certificate to get the money back. It's ridiculous. Customer care person name was Louis. I hung up saying bye and he keeps calling me like three times in one minute leaving the voicemail that he will call in 5 minutes. Very bad experience. I am never coming back to it. I like Travelocity. I am sticking with it from now on. I have traveled multiple times with them. Why did I open this site. They paid my flight and hotel the same day. No hassle. But this site is the pain in the neck. Asking for a death certificate that is just too far.

Do yourself a favor and go straight to the airline/hotel you are booking. The price is the same, except that you are dealing with a company who is nothing but trouble. You'll wait on the phone forever, they will charge you for items when you even refuse them (such as refusing seat assignments for a fee, but they will charge the fee anyway), fees that are double what the airline may charge, and inconvenience of having refunds back. Customer service out of the country and good luck dealing with them if you have any issues to be resolved regarding your trip.

In 2006 I had the same experience in general others who gave one star had. I request a ticket, BWI to Newark, Newark to Paris, and the same airports on return. When my tickets arrived it was: BWI to Newark to Paris, and return was Paris to Newark, THEN JFK TO BWI. I was lied to repeatedly about what they claimed was my mistake and even when I scanned and faxed the emails they refused to change the tickets. I was finally called by a rep from OneTravel who refunded a car rental and insured me the two employees who were perpetual liars had been fired. So here everyone is six years later and I would not be surprised the two employees never left the company.

I don't know where to start about my bad experience with this crook OneTravel. Like many other consumers are asking here why this company is even allowed to exist or continue to do such a fraud business. What they are doing is a scam to honest consumers who are looking for a decent air ticket. And guess what they take advantage out of that.

I had an emergency, and I called my airline to change my ticket but since I bought it with this stupid agency, they needed to release it and a proof my changes, but they assure you that the airline will not give them permission to do any changes or refunds!!! BUT I DID CALL the AIRLINE FIRST OF ALL and they will!!! change it, adding some fees of course!!! BUT ONETRAVEL Agency is a scam!!! I should it read all the reviews before buying my ticket with them, THEY are awful!!! What a disappointment!!

This is the worse travel agency ever. I would not have my friends or family use this place at all. They charged us 300.00 more than was supposed to be. We took insurance out on the flight. Said we have to call the insurance people then we have to have medical papers before we can get our money back. This place is a RIP OFF!!! DO NOT USE THIS AGENCY...

I believe OneTravel to be a scam business. The re-booking service they offer is useless, for all intents and purposes. The alternative flights they offered me had unrealistic layovers (of 21 hours in one case), crazy connections, and timeframe limitations, making re-booking all but impossible. I ended up losing the full cost of my original flight. I will not use OneTravel again.

I made a flight booking through One Travel, and received a booking confirmation, with booking reservation number. When I arrived in transit at the Bogota airport, I was told at the check in counter that I was not on this flight. Obviously very stressed, I was able to get a wifi signal at a restaurant and get in contact with One Travel customer service representatives, who told me that my credit card had not been able to be charged, but it was no problem, I could simply buy a ticket direct from the airline there at the airport! I had not received any email or notification whatsoever that my payment had not been successful, and therefore had no idea that I was not booked onto this flight.

I was appointed a flight by One Travel from Argentina to Iguazu Falls with Aerolineas Argentinas, when I specifically requested a LATAM flight. After almost not being able to board, due to pilot strikes and my SEAT HAVING BEEN DOUBLE BOOKED, I called One Travel to re-arrange the return ticket to a different time/date so I wouldn't run the risk of missing it. I called them and stayed on the line for 1 hour, called back whilst they were trying to rebook at a cost and still got nowhere.

This company is the most ludicrous travel company I ever came across. They base your trip on when convenient for them and I've asked for a refund on several occasions and have yet to receive my money back. Their business matters are controlled outside of the United States and still have yet to speak to a manager that is going to give me my refund. Don't ever trust this company. They are thieves.

WHILE booking my airline tickets to travel from CARTAGENA to BOGOTA, in Colombia, I received an email from a website to compare fares. ONETRAVEL had a 30 dollars less so I went with them. I booked my flight, which offered 4 hours cancellation at no cost, and other advantages I thought. As soon I purchased the ticket I received an email asking if I wanted my original dates. The price was around $400.00 Dollars instead of the $73.00 Dollars.

Three days of phone calls for a simple online airline ticket purchase. "Fraud prevention" verifications. Three days of "Your confirmation will be in your inbox in 30 minutes." On the third day they say the price has gone up 75 percent, can't guarantee the price quoted on the first day.

Purchased two one way tickets to Chicago. OneTravel offered a price of $108 dollars for both. Paid with credit card on 10/20/2016. On November 9th my credit card was charged an ADDITIONAL $138.00. I was on the telephone for almost 2 hours protesting additional charge to NO AVAIL. OneTravel said I selected PREMIUM ECONOMY SEATS. Whoever heard of "premium economy".

I booked my flight in CAD and was charged in USD. The price shown was CAD 840.56. When I received the booking confirmation, the numbers on the invoice were completely different. No matter how you added or subtracted them it didn't come out as 840.56. (Even the supervisor of OneTravel couldn't come up with that number. Instead he told me I had seen the wrong website...)

I didn't even know this company existed but, I was looking for tickets from San Juan to Leticia, Colombia and I got an excellent offer from this company. I called my older brother and he proceeded to buy his ticket and I bought mine and my husband's. We wanted to be with our baby sister (24 years younger than me) because, she is having her 1st baby in the Amazon and our parents are too old to travel over there. I paid with my Sears Master Card and I was so happy. That was on a Friday.

I was booking for my mother ticket and noticed that the first name was wrong. Before sending it I quickly changed it right away to correct her first name and somehow I get two tickets for the same person, and charged twice in my bank (with the right name and the wrong name), so I phone OneTravel right away after seeing the charges and unfortunately they can't do anything at all! Very bad experience. I wouldn't recommend them at all! I am booking travels online many times and I never experience something like this! They don't know how to listen to the customers.

I booked return ticket from ONETRAVEL. I put in Canadian money for searching 2 tickets from Tokyo to Hanoi and back. It was $ 1231.07 CAD on my confirmation booking. I booked and they sent me confirmation total charge in my credit card will be $1231.07 to my email. But I check my credit card bill and they charged me for $1265.20. I called customer service and they told me that they charge by $ US and she told me to call my bank. I ASKED her "why you guy bill me of $1231.07 CAD and now is $1265.20 CAD". She said because THEY bill ME in US dollars. When I bought tickets in your website with CAD$ now you to told me that you charge me in $US convert to CAD$. WHAT IS THE POINT. Beware when you book with them. If your website is only $ US and I will not say a word. This is my first time with ONETRAVEL and I have very bad experience and I have never had with any other booking agent. Only with ONETRAVEL.

The ultimate BAIT AND SWITCH SCAM. They pay for advertising that entices google airline searches to their counterfeit site, then switch dates of selected travel to the unsuspecting traveler, and when the bad transaction goes through, demand a $99 INSTANT rebooking fee! RUN AWAY FROM THIS COMPANY!!

Worst online ticket purchase EVER: Advise to my friends... Never buy tickets or services from this company. I bought a ticket from OneTravel, but then had a problem and was always receiving emails from CheapOair https://www.facebook.com/cheapoair/, https://www.onetravel.com. The thing is they had a problem with my payment method (credit card that works for everything except their site) and sent me an email about that asking to get in contact either by email or telephone. Because I was traveling I sent them an email about this including other phones where they could contact me... After my email I received a ticket asking not to purchase other flights because my tickets MIGHT have been issued and they were not going to reimburse the money. Ok, I was fine with that since I had no reply to my email from them about payment problems.

We purchase 7 tickets from and we ask for ANA airline. But they connect our flights with United Airline that we did not ask them. Also we request we need a flight that we can carry two luggage because we are going back home after 11 years. It's hard to carry one luggage with kids. Now we are paying extra for extra luggage. We did talk to them and they said "we will check the recording & we will call you back." And they gave us the day they will call us. No one called and then we called back and they repeat the audio the they we were asking price & everything. We will never buy a ticket from this site. That's why people check the reviews before they buy ticket - that thing I did not do before. Very, very bad experience.

I bought 3 tickets on this websites and then changed my mind to cancel them. I called to them and had very terrible service. The servicer has very poor english. It was hard to communicate with him. And, most unacceptable is!!! My tickets were still there and after calling back lots of times and waiting tons of hours for getting response. It said that the tickets were non-refunded because it was over 4 hours. That was total the problem of the customer service. I did give the authorization and told him to cancel them clearly. They told me the phone was not effective in the end?

I had a very bad experience with booking my hotel with OneTravel. I went out to Indianapolis for my wedding not knowing they put me in a hotel where there was like 10 people smoking. It seems like they were gang bangers and prostitutes. There was 3 cars with broken windows. I had $3,000 dollar wedding rings and $1,000 cash and paper work. The hotel was trashed. So I look at the reviews and they were the worst. So I called back just to get another room. They said they have to cancel and refund my money in 14 days. Plus they have to re-book and pay again after they took $280 dollars. So now I have to wait for refund and pay another $300. I've called and called and talked to 10 people of all departments and they give me runarounds. My experience...do not travel with OneTravel or CheapAir. It's the same company out of New York. It's been 16 days and still no refund yet so I am going direct to corporate.

My husband spent HOURS on the phone with OneTravel working out details of our European flights. We finally came up with Virgin Atlantic tickets - though we had to make a stop that we wanted to avoid along the way. We were thrilled to fly Virgin Atlantic. Many of the airlines offer poor service and aren't accommodating to our child with special needs. Virgin has been one of the few exceptions. After booking the flights, we called Virgin to make arrangements for travel with our special needs traveler. Much to our horror, we discovered that the flights sold to us are Virgin Atlantic "operating" as Delta which is code for we are really flying Delta. What??? How does that happen? To sell a ticket on a flight masquerading as another airline entirely? 3 of our 4 flights are apparently set up this way. We are trying to follow up with this questionable practice.

DO NOT do business with this company!! We booked internal flights in Africa through them. When traveling from Rwanda to Kenya we were told our tickets were invalid because the two airlines were not partners. We called their "lack of customer service" and were treated like crap. We were told to take our issue up with the airline. The "service" agent refused to give us his name or let us speak to a supervisor and hung up. As a result we missed our connections and had to spend $12,000 o get home!!! We filed a complaint and 4 months later were told to take it up with the airline. The WORST and most expensive experience in traveling ever.

Booked a quick flight with OneTravel online when another company, JetBlue, changed my flight to a 4 or 5 hour layover. Only reason I got a refund from JetBlue was because they had no other option they could provide. I was lucky. These were non-refundable tickets. I booked w OneTravel online then to my horror saw ALL these negative reviews. Most are people complaining about trying to refund non-refundable tickets. But that is what they are! If not lucky you are stuck. That is told to you upfront. So the OneTravel experience and booking was fine, no problem, no hassle, and deserves a good review because it saved me money and a 4 or 5 hour layover! 5 stars happen!

Booked online. Was sent a confirmation email. Two days later, I received an email thanking me for cancelling my flight?! I had to call to determine what happened - which apparently is that your CC, address, and CVV is not sufficient and they have to call your bank for verification... Which, despite my AMEX being open 24/7, took them two days. I don't know if this is a lie or they're just THAT incompetent but either way... STAY AWAY.

Big time no no no deal what you save on so "good deal ticket". You will waste on countless hrs to deal with issues. Lot of them. In my case 121.60 overcharge for extra I did not order not authorized on. I'm in excess of 10hr into this issue and not resolved yet. When one get refunded 4 days later they charge again and you are there for another 10 hrs.

I recently tried to book my tickets from Australia to Cambodia. I usually use webjet or hopper to do so but this time I went for this so called travel agency. They havent been able to book my tickets for some reason. I had to call their customer service and after a long wait someone who barely spoke english took the call only to hang up on me after 30 seconds. Had to call again and provide them with extra information (webjet and hopper never has required that sort of information) so now they are contacting the bank. Moral of the story: JUST DONT BOOK YOUR TICKETS WITH THEM. Disgusting customer service and now Im stuck with them. Just hope they dont scam me.

I booked a flight to see my son in Phoenix, AZ. I needed to switch my flight from 6:00 am to 3:00 pm the same day and they wanted to charge me $500.00. I have a package that said I could cancel up to 24 hours ahead of my departure. I asked if I could do this and they told me there would be no refund. The people I spoke to had trouble speaking or understanding English. It was frustrating. Save your time and headache and stay away from these crooks!

I booked my 3 tickets for me and my 2 kids. The price on my receipt was not the same as what my credit card was charged... my credit card was overcharged and attempt to get this rectified was even more horrifying because customer service representative was rude. Could not transfer me to manager as per my request instead hang up me. Warning all good customers to NEVER use this Travel site. I ended being charged over limit fees on my credit card. Worst experience ever. Of all the travel sites I have used in the past onetravel.com is the WORST!! Lesson learnt. Will warn my friends and loved ones.

I bought 2 tickets online using OneTravel to go from Lisbon Portugal to Venice Italy. It was one of the biggest travel mistakes I have ever made. On Sep. 9 2016 we were scheduled to travel from Lisbon to Paris and then Paris to Venice Italy. The first leg of the trip operated by Vueling using Iberia airline was delayed by 3 hours leaving Lisbon. By the time we arrived in Paris we missed our connecting flight to Venice. We went to the Vueling customer service counter to get help with getting a new flight only to be told NO WAY it was NOT their responsibility to help. We bought the tickets with OneTravel. After many discussion with them we received nothing and had to buy 2 more tickets to fly from Paris to Venice.

The employee didn't know what they were doing. After every questions they had to verify with someone. Then I had to cancel my booking and cost me lot for no reason. When I ask what are these charges for she was confused again. I still didn't got the proper answer for anything and really not satisfied with these company. I paid $590 to this ** company and please let people know never ever use OneTravel. Other companies are way better than this.

Bought a ticket with travel insurance, could not cancel the ticket online and when I tried to cancel the customer support as not helpful and said I could not receive a refund. WORST experience, lost my money, would never go back.

Bought tickets with free cancellation. Tried to cancel and the online cancellation didn't work... then called to cancel and the tickets were non-refundable... ended up finding a better deal going straight through Delta. Will never use OneTravel again!!

I purchased my ticket from OneTravel 3 weeks ago. It was such a BIG AND EXPENSIVE mistake. Please pay attention when you are purchasing your ticket from internet so not to land on their website. I got my ticket $40 more than my friends for the same destination (Milan to Tirana). In addition they charged me $60 commission. IN ADDITION, $20 for each luggage at the airport!!! Total, my husband and I paid $140 more than our friends for the same destination. I will never ever purchase my ticket from OneTravel again...

August 26th found a hidden charge of 70 dollars on my charge card. When I called about it they informed me it was a booking fee. Operator told me I should have booked online. I told her I did book online. She then stated that there was nothing that could or would be done. I tried to explain that no one said there was a booking fee. They had put the charge in with taxes hoping I would not notice it. Will never use OneTravel again and will make sure all my travel buddies know about their ripping people off.

This terrible company issued two tickets under one name, MY NAME and I found out while traveling from BALI to HONG KONG!!! The airline made me buy another ticket for my GF --- never use them. They said it's my mistake even though I put her name on the website, checked in online, checked in at the counter and was not allowed on the plane when stepping in!!!

I booked a ticket for a co-worker and we found out after he landed in Chicago that there was a connecting flight there. Nowhere in his itinerary does it mention Chicago, picking seats for those flights, etc. Instead of it being one stop for international travel he now has an extra flight and layover that we didn't plan for. We will not be using this site again.

I canceled my air ticket and I had been told I will be charged USD $50 but they charged me 2 times which was total US$100. I called them to ask why they charged me double but the guy and women were so rude to me. Women told me "it was a mistake, now we refunded you US$50," without being polite. They are the one who took my more money and they are talking to me so badly. And that guy should know how to talk with girls. He was the one who was ignoring to transfer the call to the supervisor and told me to be patient.

I purchased a round trip airline ticket through OneTravel.com. BIG AND EXPENSIVE MISTAKE. I'll be as brief as I can... But there were numerous problems! I purchased the flight I wanted to and from. OT confirmed it. A few days later, they changed the flight plans and merely told me about the change. Their plans did not fit with my schedule. Also, they put me on an overnight flight, which I did not want. I sent several emails and tried to contact their so-called customer service. No one was interested or wanted to help me resolve the problem. I was told to call the airlines in question -- that One Travel could do nothing, even though they had made errors.

NIGHTMARE! They are deceptive and will rob you. I booked a flight from YYJ to LAX. After I paid, I was informed the flight I paid for was departing from YVR another city many hours away from YYJ. Nothing on my screen informed me of this change before I booked the flight. They never returned the full fare after hours on the phone. Beware brothers and sisters - 'ONE TRAVEL' should be called 'ONE RIPOFF'!

OneTravel company is a thief company. They are liars. Just booked a ticket over the phone and was told the total charge is $355. But after hanging up the phone, the bank informed me that I was charged $375 by OneTravel. I called to cancel it, the customer service said it was non-refundable. But they didn't tell me this information before I booked it. They did this on purpose to deceive money from us! Earlier this week I booked a round trip but it became a one way for no reason. They deducted the same price of round trip for this one way. Just google those complaints about one travel, I don't know about you, I was totally shocked and regret that I didn't check about this before I chose this thief travel agency randomly. Don't be deceived by their low price! You are gonna pay more later!

Denver airport too. The total amount is unlivable compare to the price of the ticket. It cause me to miss my flight and I got back home and I'm on the phone with OneTravel. We had a conference call with Etihad Customer service support in Manchester. The OneTravel agent admitted misleading me for not disclosing on their web or on any other means of communication of this situation.

I needed to purchase a one way ticket for my son, age 14-1/2. Given the rules of different airlines, this had to be done by telephone. I had the base ticket price from a normal internet search in front of me, then called OneTravel to make the purchase. They charged an extra $93 they could not give me a clear reason for, but as I say, I had to purchase by telephone. At the airport I found that since he was not 15 he could not change terminals from his first to second flight - so I needed to fly with him - a last minute $380 ticket for myself. Then for the second flight we had not properly been charged the $125 unaccompanied minor fee so we paid this in transit. Thus in total I paid $978 for my son to come home for freshman orientation rather than $380 if I had the ability to purchase his ticket normally.

I bought ticket in advance 6 months ahead. Unfortunately I have health issue and I have to cancel my ticket. So called company and ask if I can change ticket or have voucher to use in a future. With big drama finally I have voucher in my hands but... I can use it only with "United". What? I didn't buy ticket from "United" - I bought ticket from "Onetravel". Why I need to call United with my voucher and argue with them?

I'll never use OneTravel. The customer service is very bad and not helpful. Many times they hang up on me. When I asked for supervisor, I waited for 25 minutes and the line was lost. Never again.

It was written on the webpage that the cancellation is free if made in 4 hours, and the customer service is available 7/24. I booked a flight and immediately realized that I was mistaken about the airport, and tried to cancel my flight. It was around 10:30pm. I tried all the possible ways to cancel my flight. Tried to cancel online, two times. Each time received "Processing" info, but it did not work. Called customer service millions of times, got no response. Opened live chat, no response. E-mailed to customer service, no response.

My daughter purchased tickets in June 2016 to come home from Madagascar after working for the Peace Corps for 2 years for herself and her friend. The company requirement is that the bank, my daughter and OneTravel be on the phone at the same time to confirm the payment before the money is extracted from the account. Since they were not able to make this happen, they cancelled her tickets. But when I looked in her account, they still took the money.

Tried to confirm reservations my husband made for me. They requested one thing which was the email attached to billing. I interrupted my husband again! The reservations are in my name. Well after 15 long minutes, I ask for a supervisor lol. Biggest joke of all and as I type this I am still on hold for supervisor. 1 hour and 46 min and going. My poor husband tried to save a dollar. This is not the place!!!

I did not realize when I went to book a flight on Alaska Air that onetravel was booking my flight until it was too late. My husband had to stay another day. Called onetravel and after paying for a round trip ticket they wanted another 300 dollars. What a scam. Called alaska air and they got me another bid for less than half. Would not recommend OneTravel to anybody. My mistake. Never use them again or anybody I know.

Worst, worst, worst company ever. First of all, I had my credit card shut down because they tried to charge the same flight twice. Now that I am in my destination, I need to move my flight back for a couple of months (August to December) and I already called them multiple times and they just ignore my request. First call I made they told me it would be $2.000,00 to change my flight that was bought for $850. I called back later to double check with another person because I could not believe that was right, and since they only have ONE PERSON working per day, that was my only option.

Endless time spent waiting on hold to get simple information. Then they told me I'd have to contact the airline, and it was Expedia's number, and of course Expedia didn't know anything about the matter. All customer service will be through an Indian call center, and they'll try to sell you a car rental or hotel room. My ticket, which supposedly came with cancellation insurance, was non-refundable AND non-changeable without a fee the size of the ticket! The "customer service" will hang up on you, and refer you to the airline for answers, because THEY don't speak Spanish! I SO wish I had read this page before I bought... oh well. Incidentally, Sky Airlines has a non-working website, doesn't return or respond to emails, has maybe one person answering the phone, and has a local Chilean phone number. And they don't speak English. I don't even know if they're a real airline.

Started reading the reviews on this company and WOW. All of the reviews are correct. My flight was canceled and needed to be home for a dr appointment on that Friday. So I figured I would leave on a Wednesday to be home in time. My flight was canceled. So as I am waiting in line for a new flight I was told there was not a flight out of Tampa Florida to Detroit Michigan until late Friday night. So I ended up going to Orlando Florida and getting a flight back home on Thursday night.

One of the worst experiences I have had talking to their customer service. Every agent transfers you to other agent and none of them will solve the problem. This all started when I had to cancel my reservation last year and after fighting almost a month they gave me the credit of $2500 and told me to book my new reservation within 1 yr and "use your credit." When I called them to make a new reservation, they hung up on me 3 times, and for the 4th time, they said "you will have to pay a difference of $1200 on top of the existing credit of $2500."

I was shopping to buy an airline ticket for my mom from India, HYD to Newark in Expedia.com. That site compared prices with various websites. I thought I got a good deal in Etihad for my mom. It happened through OneTravel. I was not suspicious, as it is through Expedia. But after paying $1,315 for my mom's ticket they gave us fraud confirmation number. When my mom called Etihad Airlines, they said no reservation was made on her name. When I called OneTravel from NJ, those guys said, I need to pay more for them to send us the e-ticket. They didn't say this when I initially book the ticket. Then I got suspicious and went and read reviews. Very bad reviews. They are frauds. I realized this after 2 days. By then they charged my credit card. I immediately called dispute department of my credit card and disputed the charges. Now those travel agent is after me. I STOPPED PICKING UP HIS CALLS. DON'T TRUST THEM. THEY ARE FRAUDS.

Horrible experience. I paid $51 extra for insurance protection. When I tried to cancel or change my flight a couple minutes after I booked it, they told me that I was unable to do it. What is the point of paying the $51 of travel protection? It clearly says "Trip Cancellation" before you book it.

So... I never write this sort of reviews BUT given what happened today I must!! This is a scam and those of us complaining here are not just a bunch of disgruntled customers but actually Fraud Victims; my story goes like everybody else's... Flight booked, confirmation received... BUT then hell begins. See all other reviews. Had to curse and swear to get my tickets cancelled without penalty. When I actually woke up was when during one of about 5-6 "verification calls" they started to ask me questions that are specific to those used as banking/credit card security questions. Wow! And this was after they managed to trick me into even sending them a photo of my credit card front and back.

Purchase tickets in mid-June for traveling in August. Called them in late July for seat assignments but was told the reservations was canceled by the airline 2 days after booking (I was charged the same day for the ticket and their service commons)! They said their support team going to fix it immediately. After one week and spending hours with them, nothing done! Finally dispute the charges and rebook different flight (higher price since the time was closer to departure). DO NOT USE THIS COMPANY.

I have used OneTravel for a couple of years. This year I have had one problem after the other- mainly due to the service center. The staff, which is obviously based in India, does not understand name spellings, and it appears English. It caused me to have a cancelled hotel booking for no obvious reason and another booked under my middle initial.