OneTravel Reviews

On 10/25/2017 I made a reservation with "OneTravel" and requested an aisle seat for reservations from DEN to ATL to BOS. They accepted my card and 2 days later I was informed that my card was unaccepted for the requested seat but it had been accepted in its entirety for the total cost. I called and requested they cancel the charge in that I had made reservations direct with the airline and was seated where I requested. I called my credit card company and asked that the charge be disputed. "OneTravel" told my credit card company that the charge was not refundable and hence they would not credit my account. Hence I was billed again for a charge that I never incurred.

I booked with them flights from San Juan to China, paid and when I was returning from China my ticket was cancelled by them... A very unpleasant and costly situation. Imagine yourself in China without a return ticket. I ended paying to reactive the ticket, paid twice for the same. When I reached home they refuse by all ways to reimburse the second amount paid. Customer service in India or Mars hardly speaks English. A nightmare. Don’t book with this company. The attached images shows that I paid $874.66 for the air tickets that include flight HU7961 on Oct 26, 2017 seat 50D and I was billed 1330 yuan about $202.00 to take THE SAME FLIGHT ON SEAT 36D...very bad from OneTravel...

I used onetravel.com to book a discount airfare. I didn't realize, however, until after receiving my confirmation that the dates for the low-cost fare had been changed by the website. I saw their 24-hour guarantee, so immediately called their customer service desk. After over 90 minutes on hold and talking with two men who barely spoke English, I was able to cancel the flight, but then they charged me a $50 cancellation fee, and another unspecified charge of $65.94. DO NOT USE THIS SITE!

I booked a ticket and was told it was confirmed and the itinerary number was forthcoming. The next morning, I woke up to get a notice that the itinerary was cancelled and the price of the ticket had gone up. When I tried to call customer service, I got transferred around, cut off and finally transferred to an automated survey. AVOID AT ALL COSTS.

Booked a round trip ticket from Atlanta to Tampa, upon completing they changed the flight dates when I called them (they all have heavy accent and act like they don’t understand what you tell them) but can tell you how you can pay lots more to change the dates to what you intended to purchase. Buyers be aware. They will change the dates on your bookings. Pay attention to small details before you complete your transaction.

I got a phone call from OneTravel customer service. The representative mentioned that he wanted to see how he could resolve the issue and listen to my recommendations on having a better customer satisfaction in the future. I was happy to hear that they are trying to improve their services. He listened to my comments and mentioned that he will relay my observations to the respective department. He also offered to refund the $50 they had charged me as an act of good faith. As I thought that I could remove my review, I told the representative that I agree to remove it. But It does not look like I can remove the review; only to add a resolution to it. So, here I am writing another one on the good customer service that I received from this representative who called and tried to rectify the problem in a fairly professional manner.

The company (costumer service) called us back and refunded us all tickets and cancellation fees. We Appreciate the time they took on resolving all issues.

I had the misfortune of going onto the OneTravel website to book a flight from Washington Dulles airport to Orlando international (very specific request for non-stop flights). It showed me the first flight at a reasonable price and I booked it only to find on the confirmation itinerary that it was leaving from Washington National and not Dulles. After half an hour on the phone to try cancel this mistake which is due to a rubbish website, they charged me $50 in cold blood. I was fuming and could not get past the Indian call centre to speak to someone in charge of the site. If you're ever tempted to book a flight DO NOT EVER use this one.

My experience with OneTravel was frustrating and one of the worse examples of customer service that I've ever experienced. Civil Unrest in the country I was traveling to caused me to cancel my flights. When contacting OneTravel to see what options I had was horrible. First the customer service agent did not speak English fluently. At one point, he asked me, "Why are you calling"? To make a long story as short as practical, the fees associated with cancellation added up to more than the ticket price. I would owe them more money!!! I sat on hold for 15 minutes, then hung up on. It is very easy to use their website to book a flight but just hope you don't any reason to talk with them.

Booked flights in July for a trip to Ft Lauderdale to take a cruise on April 1 that ended up in Puerto Rico, because of hurricane. The hotel I planned on was cancelled so I wanted to change my flight to leave Puerto Rico early. After more than $500 in change fees I still have not received a correct new booking for the earlier return flight plus my departing flight was also changed to a two day departure which messes up getting on the cruise ship on time. I will never use this company again. Will call credit card company and see if I can cancel payments.

I bought a ticket in advance for December 20, 2017, everything was well. So Friday before the flight or 4 day before they change my ticket blaming Avianca who had canceled the flight and I should travel when they want not when programmed. All lie. Avianca has not canceled the flight but was pleased two hours. For this reason I was for this reason 15 hours in Lima y 15 hours in Bogota, before arriving at Boston. My original flight had only 2,30 hours delay. I do not have enough space to write all the setbacks I has for them and their greed to sell more than capacity of the flight. Do not have people speak Spanish. Their employee attends very badly the public.The OneTravel should be suspended the license of the sale of flight by irresponsible.

I found the two persons I had to deal with when making necessary changes to my itinerary, to be professional, businesslike and effective. The only thing I did not like was that my fare escalated significantly with the changes. However, I understand that this may have been unavoidable because airline fares are not rational in how they are set. But at the same time, one is at the mercy of OneTravel because one is at that point a captive, i.e. having paid a non-refundable fare, it is obvious that the customer can't say "oh never mind, I'll check some other sites to see if this new fare is comparable with what I could get elsewhere". So perhaps a little more assurance that the new fare is still the best available, would be nice.

Only what matters to them is money. I purchased a flight ticket from Vienna to Toronto. The flight was provided by TAP and was slightly cheaper than other airlines. However, they forgot to mention that checked luggage was not included and that I would have to pay 80 Euro for each flight. When I called them to complain, the supervisor speaking to me was totally arrogant and not trying to resolve the problem at all. Still repeating that is airline policy. He told me that I should have checked on the TAP website before I made the booking. Well, then I would not need to book the flight with One Travel... Never ever use them again.

My husband and I decided to use OneTravel.com to buy inter island tickets from Tahiti (PPT) to Bora Bora (BOB). We started the purchase in Sep 2017 and the trip is in Feb 2018. For each segment of the purchase we took screenshots. Throughout the whole purchase the departure and arrival were correct. However, as soon as we hit confirm, Onetravel.com changed the arrival destination.

Long story short, the one thing that I’ve been looking forward to as the year comes to an end, was a family vacation. While online I booked my Flight on Tuesday, December 5 to travel December 17 and return on December 22. It wasn’t until I received the itinerary that I realized my flight was booked for December 17-December 19. I immediately called them to fix the issue. All I needed was to change my returning flight to December 22. I talked to one gentleman who told me, “we didn’t make a mistake, you did, so now you have to pay an additional $300+ to change your flight”. Another gentleman said, “why don’t I just cancel your flight, wait 7-10 days for the money to be placed back on your card and try again”.

The website decided to delete half my name when ticketing. When I got the confirmation it only contained half my name. I called to resolve and they charged me $50 to fix. I double checked the info prior to submitting and it was there. There is no way I only typed half my name. I feel I was intentionally cheated by the website. I will never use them again and neither should anyone else.

Travel one people says that "all prices quoted are accurate..." which is false. I have got a different statements from literally 7 OneTravel people I talked to regarding my issue. All they care is about taking as much money as they can from their customers. I am a frequent flyer but because of their horrible service and always changing statements about fees I will never ever going to book my flight with them. I literally had to pay $2000 for economy class for my U.S. to U.A.E. flight. My head is blowing out for paying this much for the economy class and these ** are enjoying by charging a whole bunch of money from customers. Go to hell travel one.

I booked an international flight by phone, a salesman told me that I could have two checked luggage. But after bought the ticket, I immediately found it was not true. So I asked to cancel the ticket. Before buying the ticket, the salesman told me the ticket was fully refundable in 24 hours. But when I asked to cancel just in a half of hour, they asked me to pay $75 service fee. In second day I called them to check the cancellation status, they told me they didn't cancel the ticket as I didn't like to pay the service fee. If cancelling it now I must pay many additional cancellation fees and only refund less than $100. I asked them if they were an American company, they told me they were international!!! So I had to call my credit card company to get my money back.

I was late for a few minutes to check in. I called them but they couldn't help. Only money matters to them not customers. I lose $999 and being upset came back. It was for international flight. Rest in peace my $999... miss you. I suggest them to help the customers because they spend believing you.

I bought one way 3 tickets from Stockholm to Oakland California. I got e-mail confirmation, text message and e-mail, "Prepare for your trip," and 4 hours before flight got text and e-mail about terminal and gate number. But when I went to the airport there was no booking confirmation with airlines. Called them saying, "We called you, we sent you e-mail. Your card did not go through," so and so on, "Let me contact you my supervisor" and supervisor never came on line despite holding for 30 minutes and ended up buying standby tickets for thousands of dollars. Just don't be victim of cheap fare. They are scammers, con artists and simply thugs. Hell with this travel website.

Called four times to change my flight time, as the airline had changed the time of my flight. After 45 minutes, and having been passed to three different people, they hung up. I called back, told them my problem and was told they would call back to verify the time change. Of course, they didn't call back. After 24 hours I called again, and finally got a result. I need to upgrade my flight, so called back a fourth time, and was told I didn't know what I was talking about, in fact I was shouted at. I told them I wanted to upgrade, and they hung up on me. The Indian accents were quite hard to understand, and they were extremely rude. I finally called the airline and booked directly, but now I've had to pay twice for my flight as OneTravel wouldn't cancel the original booking.

I have lost my green card thanks to these thieves, I booked my flight and the day of the flight they cancelled my flight without reason so I decided to go to the airport to see if it was a mistake and they didn't find me in the system, I tried to book another flight but it was too late and we were struck by a major hurricane so there was no more flights. My advice is to not trust this company. I believe this a huge scam. Just wish that someone does something to get rid of these scam artist.

My experience with this travel booking website was stressful. After I paid for the tickets, I found the dates were wrong. I called the number and talked to customer service, a guy with Indian accents and noisy background. I told him I just booked tickets online few minutes ago and found some errors we needed to correct. He kept me on hold for a while and then told me to wait for three hours for the airlines to change the date. After an hour, I thought about how could it took that long to change the time. I called back. A lady with Indian accent answered. She did the same thing that putting me on hold for 10 minutes then came back. She would call me back, but she never did. I called back again and asked for a supervisor. I was again to put on hold for a while and returned said something I had to wait. Now I am still on hold... I felt like I was punished for ordering tickets with this website... wasting my time and money.

This company is a complete **. It is renamed infamous CheapOAir. I was point to them by Kiwi.com aggregator. They do not send e-ticket, but instead send mail that states something like "we tried to call you, please call us back". They tried. At 7:00 Saturday morning. Very smart. I called to them. They asked me to provide phone number of PayPal to verify my PayPal account. I am dreaming? They are? Cancelled. Never again.

I am giving OneTravel one star because I cannot figure out how to give them zero stars. So I am only going to post when I can prove. This is a pretty sleazy company. My wife bought tickets from Dulles to Brazil. The flight out was fine. We got to the airport for the first leg of the flight back and had no reservations. We ended up buying tickets on another airline to connect to the rest of our reservations. Six weeks and several communications later, OneTravel actually asked us to call One of the airlines they had bought our tickets with. Their customer service appears to be in India. In each communication, the response is the same: give us 3 to 5 business days.

On the way to my uncle's funeral, after 30 hours of air travel and a $2700+ US plane ticket from the US to Argentina, my mother’s flight was cancelled without her knowledge. She then had to purchase another flight and waited 5 hours for the next airplane to leave. My uncle died 1 day later, however, 5 hours was taken away from my mother. Worse, she purchase insurance and instead of a full refund, she received a $100 meal voucher. We have been escalating 3 months without any resolution.

I searched for specific dates for a three-city itinerary of air travel on Kayak.com which were returned with good competitive pricing. When I chose to purchase this itinerary I was directed that it was a "hacker fare" that had to be purchased via three separate websites as quick as possible to avoid losing these prices. I did my best to get through the three websites, one of which was OneTravel/CheapOair.

Started to book with this travel agency, when I noticed the return date was incorrect. Contacted them, they were trying to charge me an extra $50 to change the date. After some discussion they ended up not charging me the $50 and we ended up not working with them. And I think that was a good thing. RUN, RUN as fast as you can from OneTravel. This is the cancellation letter I received from OneTravel. And I have no idea who “ABIR **”? This is the person it’s addressed to, which is certainly NOT me...

I wished to fly from Porto Alegre, Brazil to Buenos Aires, Argentina on December 19th. On Nov 8th I filled in all requirements online to purchase a One Way ticket for US$320 from company "One Travel" (WK Travel Inc). They confirmed and asked for passport and credit card details, with which I complied. I received NO confirmation, but 12 hours later they asked me if I was still interested in flying with them to Buenos Aires, offering me the same flight? I replied by redoing their purchase form and once again, giving both passport and credit card details, and received a flash on screen saying "Congratulations, you got the best deal." Once again no confirmation, and again an email 16 hours later requesting I buy a ticket from Porto A to Buenos A?

An extra letter was added on to the end of one passenger's name on a ticket. OneTravel was no help in getting it fixed. They claimed that they could not help, have the airline do it. BS. The airline said that OneTravel made the booking they must fix it. Finally OneTravel agreed to fix it for an additional charge of $75; then said this was just their fee, there would also be a fee from the airline. All of this was done by an agent who had a very "don't give a damn" attitude. His India based accent on the English language was nearly impossible to understand, particularly with the very loud background noises generated by other workers that I was forced to listen to while being left on hold for long periods.

Booked 2 reservations online recently and called several times. Encountered people with heavy apparently Indian accents who spoke fast and difficult to understand. They didn't inform me of service fees and exactly what amounts my CC would be charged. I had no idea regarding these fees which made the cost of the ticket high, not a cheaper fare as they advertise. Wouldn't use them again. Use the airline directly. Also Spirit Airlines comes up when you type in airlines to your destination which is not economical. Bad experience.

I purchased tickets to the Bahamas, and my Condo etc. through One Travel. I also purchased insurance through Trip Mate. Trip Mate will not process my claim. They say I have to go through One Travel. They have done nothing for me but have me wait. Never book through this agency and do not waste your money on their insurance.

My Ticket was canceled 4 days before departure due to a lack of confirmation from Spirit Airlines. Their agent although very friendly and helpful was unable to get me back on the same flight for the same amount of money. I had to pay an extra 80 dollars for my ticket due to the last-minute arrangement. I also had to change my dates in order to land this price. Furthermore the agent placed the departure booking as two distinct legs with Spirit so this meant that because it wasn't a connecting flight I had to pay for my carry-on twice. All in all my experience with this company was not satisfactory at all and I will not be recommending anybody towards their services. I'd rather pay a little more upfront and not have to deal with this stress which ended up costing more money than had I just gone with a different company.

I purchased a few tickets and within 15 mins I was on the phone trying to cancel them. They said there would be a fee to cancel. I asked to speak with a supervisor and was told that the supervisor was too busy??? I ended up paying $210. I total rip off!!! I will never attempt to deal with these people ever again.

I've had two issues with OneTravel.com that occurred within a couple of weeks of each other and I will never use their services again. Booked ticket from Sofia, BG to Chicago, USA 3 months ahead of time. Two weeks prior to travel, they sent me an email (no phone call) that my ticket was canceled by the airline Air Berlin. Because of this, I incurred a premium charge of nearly $200 on top of the original ticket price as I was forced to rebook with another airline. OneTravel.com did not assume responsibility and only refunded me the original ticket amount.

I called to cancel the trip four times and it was not 24 hours. If I got it done on the first call it would not have passed the time. I talked to six different people and still didn't get any satisfaction. I had to call back so many times, because I couldn't get someone to answer or get me to the right person. I also was hang up on twice and was on the phone for over an hour to no avail. When asked why I wanted to cancel I told them that my friend was also looking for tickets and found them for less. I was told I can get credit for a year, but will have to use the four tickets for the same people. Not satisfied at all.

OneTravel has been very good at follow up on our January flights. Our only complaint rests with the airline's flight changes that impact us. Longer wait times at airports for connecting flights. Also, an early departure from Orlando, Florida to San Francisco is changed to an ungodly time of 615 a.m. While I don't blame you for these changes, we are just not happy to leave home at 315 a.m.

I was entering information using my cell phone and the ticket was booked for the 12th not 10th... I called right away and they charged me 100.00 to cancel my ticket that was booked within 10 min of booking... Not to mention they charged the 100.00 on the spot however I still haven't received a refund. This is how this company treats the military... Also American Airlines was no help because it was booked with a 3rd party. Don't use this company stick with Skyscanner or Expedia or the airline itself.

Please do me a favor. "Don't deal" with these people. They sale you ticket which have 24 hours delay at airport. And when you call these people they tell you there is a charge of $320 although the original price of the ticket is $80. Don't deal with these people, and don't deal with these people.

I was with customer service for more than 30 minutes trying to change the return date for a flight I booked for January, I was on hold for about 4 times... At the end they say it’s not available the date I wanted although at the same time I’m on their website checking that date and it says available. I was willing to pay another $300 for rebooking but they’re asking me for another $700+ for it. Customer service sucks!

Dealing with OneTravel has been a nightmare. I have tried to get a correct booking itinerary since July 4, 2017. I have made numerous unsuccessful calls. I selected seats on the flights ahead of time and received the charge on my credit card but couldn't get them to send me an itinerary showing they were confirmed. I will never use them again!!!

I am writing this review to warn people to not use OneTravel to book flights, regardless of how good of a deal it may appear. The booking process actually went smooth and gave us the correct flight dates that I submitted. The first issue was that OneTravel has a feature that allows you to reserve specific seats on a flight. It shows a seating chart grid and you can select a seat(s) to reserve. I was still debating on if I wanted to reserve seats and clicked on four total seats (for two different legs) and figured I would see how much it costs and decide from there. Well, there was no "Checkout" or "Review Order" page. It automatically charged me using my PayPal information the site had conveniently saved. That was shady to say the least. It was an extra $115, but I decided to let it go.

Just booked a flight with this company and the system somehow mixed up our dates. I immediately called them and they had me on hold for nearly 2 hours. They wanted to charge $50 a ticket to cancel our order or $400 to get our original dates back!! Complete scam artists!! AVOID THEM AT ALL COSTS.

I couldnt have been more disappointed than my flight with you and I will never use your services in the future. My flight to Dublin went well but my return flight you let me down. After winning the world karate championships in Ireland. I flew from Dublin to Toronto. Once I arrived in Toronto I found out that I was flying out from Hamilton not Toronto and at my own expense to get to Hamilton with my luggage. Only to fly to Montreal. I had to pay extra to fly out of Toronto to Montreal. If you call that a great deal. I call it a scam.

Travel one has called me and rectified the situation. It turns out that one of my tickets were refundable to which they promised a refund and they offered me a credit to the second half of my ticket which I can live with. I just wanted to be treated like a person and be given some sort of solution and customer service and I got that.

I put my airline name and put in what I wanted, price seemed good so clicked and then realized US dollars. Thought "oh no", I live 5 miles from my airline in Canada. Why would I pay US funds? Immediately called my bank to cancel before it went through my acct. They suggested changing my card #, which I did. Didn't think anymore about it. I later had my card put online and noticed the amount in US funds. Never having rec'd an itinerary, couldn't figure out who to call.

It is the worst travel agency ever - they are liars and the 24 hours cancellation policy is NOT existing as they charge you 50 dollar per person. Also they are more expensive than other better agencies - run away from them!!!!

Today, October 15 '17 I was supposed to fly to Holland to visit my dying father. When I checked in at Westjet I found out that I did not fill out part of my name from my Dutch passport on the itinerary. I called the travel agent OneTravel right away. They told me that there was no way they could change it and continued to convince me I had to cancel, so I could get part of the money back. I did give them permission to cancel my flight. Then he tried to push me into buying a new ticket right away, saying if I did not, I might not get any money back. When I went back to Westjet they couldn't do anything because the ticket number had some digits in front of it, indicating that only the travel agency could make changes. The travel agency promised to pay me $500us back from the $1025us and charge me $200us for the cancellation service. I can't afford to book a new trip. I wonder, have I been scammed by OneTravel?

The worst experience booking a flight ever. They charged my credit card for the flights for 3 people separately (which is fine) then there was an extra charge for $57 (fees?) on the site, then even on the checkout page, there was not an extra $57 to be charged. It was even charged at a different time. Then when we needed a simple name change... it was absolute hell. Call the airline directly for fights. It's the same deals. I absolutely do not recommend ever using OneTravel for any reason. The people on the other ends of the phone do not speak very good English and are downright rude. One person actually just placed the phone down on the desk and left me there. Then American Airlines ended up charging me $50 to do the name change anyways.

I'm very upset to discover that a roundtrip flight I've booked on September 9, 2017 was altered by company & now they refuses to cancel or refund me. I will be going to News networks & social media. I booked a flight for departure from Orlando, FL on Tues. 11/21/17 @ 8:10a to Philadelphia, PA with an arrival time of 10:33a. My return date was booked for Sun. 11/26/17 @ 6:15a & returning to Orlando approximately 8:45. Now this was made more than 2 mos in advance. On the morning of Sat. 10/14/17 around 10 am, my boyfriend asks, "honey, when are you leaving for Philadelphia again?" My response was "huum, let me check my confirmation!" So going into my saved emails, I opened for the first time my Booking Confirmation from One Travel. "What!" I said in shock. "How did this happen? I need to call right now & get this straight!"

I wish I read these reviews before I booked with this company. I bought a plane ticket in the US and 5 min later I check Orbitz for exactly the same flight and it was $100 cheaper. I requested reimbursement of the difference for their price match policy and the guy told me the tickets are not "the same" because this ticket included one regular size carry on (no check in free luggage) when Orbitz only said a "small personal item". ** excuse! Never use them again!

In my entire life this is the worst experience I've had. Booked tickets from Germany-Denmark-Zurich. Before I made the bookings I clearly spoke to one of their customer service and asked if it comes with check in baggage and she said yes!! So I continued the reservation but when I was at the airport the said airline (Air Berlin) told me that I ** need to pay €180 for my baggage because it doesn't comes with it knowing that the ticket I purchased is expensive already around $200 one way plus another €180 for my baggage I paid at the airport. Horrible! Horrible!

Two airlines were offered for a trip from Detroit to LA. It ended up being very confusing when adding luggage fees etc. After many phone calls we were told that all the "extras" seats & luggage needed to be placed at each of the two airlines separately. 2 hours later I still have no luggage paid for or seats. Very confusing & not one person at OneTravel could help us without charging us for that help. Now the trip is being offered at a lower rate. The two airlines that we booked were not helpful either as they both insisted that it needed to be taken care of online, or there would be a charge. OneTravel you have disappointed us with your service & made a trip of a lifetime start off as our nightmare.

Just booked a flight from San Juan to New York. They change the date on my search. Try to change the date and the site already booked my flight. Call customer service. According to them there are no flight available, that I believe is true, but when I told them I wanted to cancel the flight they told me was going to be 100 dollar cancellation fee. I canceled the flight. They charge my card $100 cancellation fee. Never going to use this guys again.

We booked a flight late on last Friday night to Venice. I could swear it claimed 24 hour free cancellation, less than 10 hours later we changed our plans. They would cancel for $75 each ticket. They kept giving me number for CheapOair to get supervisor. Called numerous times, got same girl, who kept giving me the smart number to call that she was on. Could not get supervisor or customer service. Very dissatisfied, was ready to book another flight, but will never use them again. She actually told me to read fine print. Much better companies to use.

I was booking a flight from Puerto Montt to Santiago de Chile on OneTravel's website, indicating all the required information. I got an Email saying that my reservation has been successful. A few hours later I got a second Email from the OneTravel, asking me to contact them because they needed to verify verbally my credit card information.

Because I am not familiar with different countries passports, I entered my friend's surname incorrectly. Because it is an international flight, the name has to be the same as the passport. When I went to make the change, it required me to call a 1-800 #. I am not able to make 1-800 calls from Kuwait (where I am) and asked a friend in the US to make the call for me. My friend called and said the person she spoke with was very nice and took the information needed and said she would get back to my friend in 3-4 hr. It's now been 36 hr and nobody has called. My friend is supposed to travel in 3 days and the name change has not been made.

We booked our flights from Burma to Nepal with a layover in Malaysia only to receive an email out of nowhere three days later saying that our refund for $433 has been processed. Not only had we never requested a refund, but the refund was only for a portion of the total cost of $706. Not only did the email claim we were receiving a "refund" they actually charged us an ADDITIONAL $433!!! My partner called them immediately and as of the writing of this review he has been on the phone for over an hour and is STILL on hold! He has spoken to at least 4 different representatives each more incompetent than the last, was disconnected, had to repeatedly explain what happened, and still they seemed to not understand what was going on, could offer no explanation for the randomly canceled flight, why we were being charged again rather than refunded, and continued to resist giving us the full refund of over $1,140!!

This company sold me three tickets for Saturday knowing that the airport was going to be closed that day. When I called for a refund they made it impossible to get it back. I've been on the phone for nearly 10 hours in nearly a week. They've hung up on me. They've left me on hold for an hour daily. They told me to wait after 24 hours, then when I called back they said refund is only given if requested within the 24 hrs of purchased. I've spent hrs with these people and still no answers. Save yourself the time and trouble and run to someone else.

I was looking a multiple dates for my return flight and when I booked the flight OneTravel booked the Wednesday instead of the Tuesday return that I wanted. When I called the fellow was helpful but there was a $100 charge to change my return flight when their system made the error.

Says they have low fares, total BS! Was charged 1164$ for two tickets by them on an American flight and when I called American to make changes, found out that both tickets combined were 600$! When I called customer service to discuss, they answered and then put me on hold, I'm still on hold now going on 2 hours! Staying on the phone because it's funny and I want to see how long takes! How can a business be this horrible with customer service and still be in business? Would not recommend using this site for booking anything! Highly dissatisfied ex-customer!

Booked a flight on 9/8/17 for ~$160. The website changed the dates to alternate ones with some fine prints that I did not notice. Just 5 minutes later, I noticed and called them. They told me there is a $50 fee for cancellation even though their website says "Cancel in 24 Hour": another misleading point in their website. They also told me I may receive my money in several partial transactions and in 2 billing cycles of my credit card and only after some other service fees and penalties are deducted! When I asked to talk to supervisor, they put me on hold, waited for 40 minutes!!! Disconnected and contacted again. The second operator, after talking to his supervisor, told me the $50 will be refunded in 7 to 14 business days. I'm very dissatisfied and frustrated with OneTravel.com service.

I am writing this regarding a reimbursement for our JetBlue Flight 701 on Friday September 8 at 9:30 am from Ft. Lauderdale to LAX. Our confirmation number was **. As a result of the mandatory evacuation for Hurricane Irma in Southern Florida, my wife and I were recommended by our hotel to fly out by Thursday evening. In addition to this recommendation, we were told the last available flight out of Ft. Lauderdale would be around 8:30am Friday and were concerned our flight would be canceled, rendering us having to stay in Florida through the hurricane. We rebooked our flight to LAX for Wednesday from Jacksonville, since it was one of the only available remaining flights.

This company is a fraud! They steal money from us! I had an awful experience booking 2 tickets to Malta for my vacations with the child. First, they changed the dates, and when I claimed they asked for additional payment. I changed the tickets' dates for the first flight myself with the air company. When the time came, and we had to come back I could not check in, and once again I found out with the air company that OneTravel cancelled all my route! Without any instruction from my side, without any notification!

And I choose a date to fly on. I paid for it then I looked at the email and it was a different date than what I originally chose. I called at 1:30 on September 5 and I was on hold until 530 at night and I had to pay $70 more. I was told that we would've been waived but it didn't and I had to pay it. I was not too happy but they did get me on the right flight for the right day and coming back.

I bought an airline ticket for my husband on Onetravel because I saw the advertisement: 24 hours cancellation free. I had to cancel that airline ticket 2 hours after purchase. Onetravel gave my husband and me the runaround from toll free call to email. Onetravel will not honor what Onetravel advertise on the website. There is the penalty fee even you cancel your purchased airline ticket after 2 hours. (24 hours cancellation free). The customer service is from India without courtesy, professionalism and knowledge of the product.

I bought a ticket and realized that I had the wrong date, so I called customer service to cancel the ticket and was told I had to pay $50.00 to cancel a ticket five minutes after purchasing. WILL NEVER USE OR RECOMMEND THEM - LOST CUSTOMER SERVICE!!

I bought flight tickets from OneTravel on July 2nd, 2017 for journey in October 2017, paying USD 3126.43 including Insurance of USD 179 for protection against ticket cancellation. Received email from OneTravel that refund of USD 2506.43 will be made within 14 working days. I received refund of insurance amount of USD179 as protection was in case of my death or medical condition!! But more outrageous than this is non refund of balance payment of USD 2327 despite passage of over two months. I keep receiving emails that OneTravel cant assure me when payment will be refunded due to reasons beyond their control. This is completely unprofessional behavior, bordering on deception by a US based company & US is supposed to be the showcase of the world for professionalism, regulation and consumer protection.

Flight: I like OneTravel, it's good prices than others but I want make sure that you anyone make right times not interrupt different times. I received email from it was about change some time schedules, that's ok, not plan wrong time and place. I hope everything are safe. Thanks.

This is the worst travel agency I ever had used. 2 months ago I booked two tickets. From today, 20 days ago they noticed me that the flight routine has changed. And what do you guys think, when new tickets came? 9 HOURS BEFORE OUR FLIGHT!!! All the time we tried to contact them and every time they just told us that will be all ok. Well it isn't!! How is possible to pack in that short time, and catch the plane?!? For all you who are looking this page to book some flight, or anything else, please just go to next agency! For your good.

I cancelled the flight and fee was waived by an agent. After 2 hours flight was confirmed because agent made a mistake and now they want to charge me $50 fee which was waived by an agent. I was told managers will review the phone call and call me. I called more than 5 times and spent 1 hour on the phone. Nothing got resolved. I will most likely file a fraud claims through my credit card company against OneTravel. I have phone logs and emails. This is the worst experience I ever had. I will never book or even visit this site again.

I booked two tickets from Los Angeles to Barcelona on Level Airlines through OneTravel.com. Reserved seats are not included with this low-cost airline, so I went through OneTravel four months before my departure to reserve seats and paid the fee for the seats. I checked my booking on the Level Airline website a few weeks before my trip and the seat reservation did not show up. I called OneTravel to verify, and was assured by the person who barely spoke English that my reserved seats (window and an aisle) were assigned in the system and there were no issues.

WARNING!! Do NOT Use OneTravel.com to book your flights. Booked flights yesterday. I confirmed everything when booked. Confirmation came back with different date. Called again to straighten out; was charged a fee for booking change. Got that confirmation back, new flight 6 hours later than we agreed. Called them back; they wanted another booking change fee. Just spent over an hour (mostly on hold), but finally got it straightened out. Very stressful. I'll go directly through the airlines next time.

Do not EVER use this booking company. Ever!!! They scammed us out of $1,600 for 2 airline tickets. They will be rude, obnoxious AND give you attitude such as "What's the big deal, just pay for a new ticket. It's not as expensive as the first." And yes I said that word for word! Even the airline the ticket was "purchased" with, when they heard who it was booked from said they see it often with this agency, and many many people are scammed through them!!!! When you call, they don't even speak English and it's tough to understand them as it is. Even though we purchased travel insurance they didn't refund anything! Oh I lie, it was only $50 "credit" for future bookings. AVOID THEM LIKE THE PLAGUE.

I wanted to book a flight from Philadelphia to Detroit, because I received a promotional email from OneTravel. After completing the required information on their website, I continued to click the "continue" button, I suddenly discovered my card was charged $354. I was waiting the confirmation page stating my card would be charged, with a breakdown of the charges, so I could make a decision whether I would accept or deny the charge, that never happen! The airfare was $123, the baggage fees were $231, it cost more for my baggage to fly, than me! I called customer service (located in India) and was informed there was a $50 cancellation fee. I protested, informing the representative that I never viewed the confirmation page to authorize the transaction. I immediately called my bank to dispute the transaction. My funds were returned. Because of the way One Travel's website displays information, I would not recommend using the service. It is deceiving!!!

I bought tickets for 4 itineraries. Each flight ticket cost me more when I had to fly as they gave me crappy airlines that I had to pay for meals (international flights usually include meals), seat selection and baggage fees. These added cost are not revealed clearly to us when tickets are purchased. I ended up paying a lot more than what I anticipated for each flight ticket. This travel website is a fraud. However the ticket fare may be low, please do not buy from this travel website. Trust me, you will avoid a lot of headache and hidden costs that are not revealed to you.

I am happy to say that Onetravel has resolved my concern abt my refund and i am pleased with the outcome...

I purchased a plane ticket with travel from Eugene, OR to Sweden. There were three legs to this ticket. The first leg was Eugene to Portland (approx 100 miles). The next leg was Portland to Iceland and then Iceland to Sweden. We had to make a last minute change to the first flight (which we could have driven) and it cost $997.50. I could buy 10 one way tickets to Portland from Eugene for that price. They really took advantage of a last minute emergency - SHAME on them.

First, I have had several reservations with One Travel. On one, the airline altered my layover in MSP from over an hour to 40 minutes, making it doubtful that any delays in departure to MSP, or taxiing or deplaning delays in MSP would mean I and my luggage would not make my international flight connection to AMS. In the process of changing that first flight to earlier flight from FSD to MSP, unbeknownst to me, they altered other legs of my flight which were unrelated to my MSP problem. Now I have a layover time in Ams changed from 2 hrs 45 minutes to one hour. This is a very iffy connection in Shipol. Again any delay in departure, headwinds over the Atlantic, taxiing, or departure delays plus Schipol's security checks mean that now I very likely will miss that flight connection to Bucharest (OTP). If they had not altered that other leg unnecessarily I would have had a comfortable layover in Schipol of 4 hours.

I searched for a non-stop flight from Sioux Falls to St Louis round trip. Found one and bought the ticket. When the itinerary came in my email, it has one stop to Orlando and so I called explained what happened to a OneTravel agent. The agent said that I can have it canceled for a $50 fee. I told her that I didn't receive what they advertised in their website which was a nonstop flight. Here comes the craziest response you have ever heard... The agent said the non-stop flight is for your first flight to the transit (Orlando)! Tell me guys, is there any way to make it to your next transit flight without a non-stop flight! Why aren't they being sued? How long are they going to collect these fees? I am convinced this is part of their business model. Let's do something!

I found OneTravel extremely helpful when I was a full day late arriving at the airport for my return trip. I was in Asia and my flight home had 3 legs. It was impossible to resolve the problem at the first airport, and, luckily, the staff there allowed me on the first leg in spite of not having a ticket (for that day). When I got to Seoul, I was told that I had to call OneTravel and have them take care of my problem. I called and a gentleman, with an American accent, rebooked me. I was expecting to pay big time, but I was not charged a cent. I have booked with them before, always booking online, without using customer service, and I've not had any problem.

I bought tickets from One Travel and had to make a change to return flights. According to the airline, I could have made the change for a fee per person, if One Travel had cooperated. But One Travel refused to contact the airline to arrange for the change of flights. Instead, I had no alternative but to buy full price return tickets. They are a fraud. Avoid as if your life depended on it.

I made reservation with this travel agent, then I checked with airline to select seat, they want extra charge for any seat selection. So I canceled my reservation with in 10 minutes of booking. Most of the booking can be canceled with in 24 hours with all airline and agents free of charge, but this agent charge me $75. There is somewhere hidden on their website this in probably small print so nobody can see it. I will never ever buy tickets from this site. Read all fine prints before you make final move.

Imagine this: a flight booking that goes from Edmonton, Vancouver then Los Angeles before arriving in New Zealand. Only problem is: at our stopover in Los Angeles we only have 78 minutes to collect our bags, recheck them back in, clear immigration, clear customs before we board the plan on the way home BUT here's the real catch (yes it gets more bizarre) Air New Zealand gates close 75 minutes before our departure so in effect that only gives us 3 minutes to do all the aforementioned. So we rang OneTravel to get these arranged without them reaching into our wallet but they are like, “Nah we are going to take your moneys inside then we come to the table and talk about sorting out your problem that we caused in the first place.” It's a several hundred bucks trap waiting to happen. Wow! Thank you WrongTravel! (in my most polite sarcastic voice) Lesson for the day: Don't Travel with WrongTravel aka OneTravel.

OneTravel is a bureaucratic soup of subcontractors and subcontractors of subcontractors that offer zero in the way of customer service and instead throw up roadblocks every step of the way for any change you would hope to make. Their call centers are staffed by idiotic automations that have no compassion and apparently no brains. We worked for hours (like 10 between my wife and myself) to change a ticket, and when we finally got the airline to change it (for a $180 fee, WOW airlines, I will write a second review for them), they could not print us a receipt or the modified itinerary, and OneTravel didn't have record of the change. So, we could get no proof of the change we just paid dearly for, and the US Passport office wanted to see that proof. And at every step of the way they kept saying, "It is not possible". Well, what is possible is that I would hope they will get banned from doing business in the US. We don't need these ineffective charlatans.

They will offer you cheaper flights, when you book and enter your card information they will change the date you were book for. After that they will give you 2 options. Either you cancel for high fee or you change the booking with them and purchase a very expensive flights. SCAMMERS LOCATED IN INDIA AND WORK FROM THERE.

OneTravel did not work with me to be able to change my fights without a huge fee. When I wanted to cancel my flight they were going to charge me a $200 dollar fee for cancellation, even though there was no refund to my $1200 dollar booking. REALLY. They just want to make money and not help the customer. I will NEVER recommend OneTravel to anyone and will not use them EVER again!!! I will make sure at least 20 of my friends and family know about this!!!

OneTravel.com has list of things to decline on the way to check-out but somewhere in their very fine print is a service charge. The service charge does not appear in your shopping cart or as part of your total. If you have a credit card that lets you see what is being posted to your credit card in real time, you will see what was in your shopping cart and then you will see an additional fee. Deal with the airlines directly - these guys are dishonest. Reading reviews of OneTravel.com, it looks like I got off easy. Reading other people’s review OneTravel.com has even worse things in their portfolio of tricks.

They took my money and everything looked fine. I had paid for my seats with the reservation. When I got the Frontier Airlines confirmation, One Travel.com had not paid for my outgoing seats. The return seats were confirmed. I re-contacted One Travel.com and they told me they would handle it. They didn't even though they sent me an e-mail saying the seats were confirmed. I called Frontier and had to pay $26 again to Frontier for my outbound seats. One Travel.com owes me $26 but I'll probably never see it.

It was not clear to me, after I made a phone call to an 888 number if I would be charged for my contacting One-Travel. It is not clear on the invoice I received in that 888 number is toll free. I had a good experience with the person who helped me get a seat on the plane that I am going from Rome to London on. I just was put on "hold" twice in the phone conversation... and got nervous about whether or not I would be cut off. I was helped very much in getting an assigned seat. I did not know from my conversation if there were options in getting an assigned seat. I paid about $35.00.

They refunded the amount which was charged additional after seeing this review. Am marking this issue as resolved.

I would have liked someone to explain that the travel agency receives a separate fee of $110.00 or more and that was part of the total. Also, I would have liked them to explain to me too about food be included, and the baggage policy. If we have to pay for baggage, or if we get 2 bags free of charge.

I booked a flight online with One Travel. When I received the email confirmation, 1minute, later I realized the date was wrong. I tried to cancel online but couldn't so I called to re-book. The price they quoted me was twice the original price, so I asked them to cancel. They charged me $50. I told them about a 24 hours free cancellation policy for airline tickets. They told me it was for airlines only, not travel agencies. I told them it was written on their site "book with confidence, 24h cancellation". They remarked it doesn't say "free". I disputed the charge with my credit card provider -- pending. I contacted the Better Business Bureau. They wrote me back: "The company is no longer in business." Well I am afraid it is, still. I invite consumers, victim of this scam to do the same. Good luck.

Horrible Experience. Customer Service reps do not really speak English, mostly reading prepared scripts. I have booked a flight 2 days ago and still not received itinerary. I asked them if they could send, they told me that it will take a minimum of 24-48 hours to resend. Why MINIMUM 24-48 hours to send itinerary email? Which century are we living in? Also, the service agent was rude and arrogant and when I requested to speak to a Supervisor, he told me, "You can waste your time if you wish". I have used OneTravel a few times before and not a problem, but then also never had a reason to call Customer Service, but this will be my last time. Customer Service, obviously not a term in their dictionary!

I bought a ticket with the best price available. After checking with every price comparing website, no one was near cheaper. After buying, I searched Google for OneTravel and these reviews came up. I was in shock and fear that I lost my money. I am happy to inform that there was nothing to worry about. I had a small problem, got answered immediately in chat and got the airline confirmation number. I don't know what most of these complaints are about, But I had good experience with them and got the best price available around and I should add that the tickets were bought on short notice.

All of our Scotland from Charlotte, NC non-OneTravel bookings were as expected without disappointment. Great trip with a huge exception of OneTravel. OneTravel is a huge disappointment. Paid for the "seat selection/insurance" and that was a waste of $29. BIG SCAM. OneTravel personnel could not provide any service AT ALL. Never got seat selections for Aer Lingus flights. I had to sweat bullets to arrive in time to get seat selection in the airport. Never got what I requested from OneTravel.

We booked flight in Kayak site and directed to Onetravel.com. It's our first time to book on this Kayak site but unfortunately was so bad experience. Onetravel.com has bad services, we will do our best to inform everyone NOT to use ONETRAVEL or KAYAK. They are headache site. WORST SERVICES ever in my LIFE! I cancelled my credit card due to their bad services as they could not confirm our booking right away. We called up their hotline hundred times and waiting for long time to get the confirmation of our flight and kept on waiting and waiting for their answer but it ended to wait for 5 hours but we did not receive any call from them for more than 10 hours.

OneTravel has horrible customer service. It was like talking to a wall. I tried calling AND live chatting. This entire issue could have been avoided if their customer service team actually understood the English language. The language barriers between myself and the agents caused a huge issue with my bank and my sanity. I requested (many times during my conversations) to talk with an agent located in the US and was never obliged. I attempted to communicate my issues with the agents and it was a complete waste of time. Terrible customer service. I will no longer be a customer of OneTravel. I'm taking my business elsewhere and I'm spreading the word to everybody I know to never use OneTravel again.

Disclaimer: My long stressful experience is written in details down below. But let me just tell you all how this company, all the process including the booking, name changing, cancellation, and refunding, as well as mistaking some credit card accounts and amounts is very very stressful. You might be lured into their cheap price, but once you want to change ANYTHING, everything is an additional fee and it is very hard to reach them! I thought they were something like a scam because they never check the email and respond back, and every single part gets connected to different departments and you have to tell your story on and on each time. They are not responsible and takes advantage of you (especially when you are not fluent with English! I had to translate this whole process for my family because they would look down on them!)

I purchased a round trip air ticket from OneTravel, I didn't deliberately click on a flexible date. I lately found out they have given me new itineraries which I never desired. I called and asked them to change, however they asked me much more amount than the original ticket itself. I am deeply disappointed.

I booked a flight to OneTravel. The airline changed the time so one day before, I called the travel agency to confirm that there are no more changes and asked to notify me in advance if there are changes. They never did. I have to drive for two hours to the airport to find the flight is cancelled. The worst travel agency.

I rented a car through OneTravel. Signed up for a one day rental. Software assigned times for the rental. Turns out the times were 2 minutes over the one day rental. Got charged two days of rental even after repeated tries to explain and get a one day refund.

Really bad experience. Did a booking online, received booking confirmation and all the details, but then a day and half later they send me an email that there is a problem with my credit card. Couldn't verify some personal data with my credit card provider. I did change them so that they match, but then started the problem. First they said my ticket increased in price 600 us$. I said I see it online at similar prices, but they said there was nothing they could do.

I will do my BEST to let everyone know NOT to use ONETRAVEL. I noticed that only positive reviews are shown and not any NEGATIVE reviews on their site. I posted my negative review and it doesn't appear. I will use other means to get the WORD out about the WORST service of my LIFE! My brother in law got into a motorcycle accident July 5th and I had to cancel my trip of July 9th. I booked a round trip from Austin to Mexico City for July 9th and hotel reservations at the Marriott. I am a silver member of Marriott and usually book direct but since I was saving me $10 a night I booked with ONETRAVEL. Worst decision. I NEVER heard that I will be penalized for canceling a hotel reservation 4 days prior.

Incident #1: Booked a flight and received a confirmation email saying in green letters right at the very top that my reservation had been confirmed along with my flight information. Showed up to the airport only to find out the airline had no reservation for me. When I called OneTravel they told me that after I made my reservation, and while my payment verification was being processed, that the price of the flight had changed so I needed to rebook. No one ever contacted me in any way, shape or form to tell me this. Incident #2: Extremely steep cancellation fees. Cancelled an international flight. Received a confirmation email saying I would be charged a $250 cancellation fee. But, they also ended up charging me an additional $174 on top of that. So I paid a total of $424 for a flight I never took. I didn't even get any kind of partial credit for a future flight.

Wish I had checked this company out a bit before I tried to book a flight through them. Everything seemed like a typical internet experience. Entered all my info for my flight including my dates. To my fault I did not notice that the return flight date that I chose was not the same on their itinerary and found this only after I had booked the flight with my credit card. I called to explain this and to change it to my original dates. I was told it was not available. I could barely understand the foreign speaking agent and said that I wanted to cancel the order (less than 24 hours). Bottom line is that canceling is going to cost me a couple hundred + dollars. Never to return to this company or ones that look just like it (cheapoair). If they make a change to the dates you select they need to make it a big deal and say that they have done so.

Since last many years I am booking my hotels and flights through Expedia or Priceline and I never had any bad experience or false commitment from them. This was the first time I thought to change my vacation booking from OneTravel. I booked my air tickets through OneTravel from Zurich to London and return from Paris to Zurich. Before finalizing my booking I called customer service of OneTravel to make some clarifications about baggage policy. It was confirmed by customer service that the fare being shown on website includes one carry on and one checked in bag for each individual.

They made me believe I was purchasing a Smart Fare in Eurowings. I was supposed to have a free checked baggage. It did not show in Eurowings page and I had to pay for the bag. The receipt they sent me was incomplete and misleading. Eurowing said the price I paid should have a free bag included but it did not show in the reservation. OneTravel will not respond to my messages.

I tried calling billing Dept. 3-4 time. Once I got them I was disconnected. I called back got one of the rudest people I've ever spoke with. I finally got to talk to someone who was just as rude, & kept telling me there was nothing they could or would do. I've been charged over $60.00 for non approved charges & was told I approved them. Show me the proof?? Next thing I knew we were disconnected again. This company is very dishonest. I will never use them for anything again. I'll walk first. DON'T TRUST THEM OR USE THEM.

Booked 2 tickets RT from Tucson to Nashville to only find out NO REFUNDS... Why use these discount sites? Got put on hold with a poorly spoken rep who couldn't explain why I couldn't get at least a voucher for a different flight at a later date... NO REFUNDS.

Booked a ticket through their online site. Everything went smooth enough until it came time that I had to change the ticket. They charge $300 for any change and WAY MORE THAN the cost of the ticket pricing they have online for the new flight. Ticket online price was $858 and they wanted to say it was $1500 for the new ticket PLUS the $300 fee.

Booked a flight online, had correct dates, time etc. Got a call saying the second leg of the flight had been cancelled by the airline. Okay...no problem. Refund my money then and I shall find another way. Nope...had to take first leg regardless! So, my second leg money was refunded for 79.00 dollars less than I paid! I had travel insurance...but to no avail. I was still only receiving partial payment back when it was not my fault to begin with. I would not recommend the headache this company gives you. Call the airline direct and book as they will honour the price match anyways, if it is cheaper.

This is the worst company I have ever dealt with. The need to be given negative stars. I booked through them for a flight in November. Unfortunately we were not able to go so I canceled the tickets. I am in the process of trying to rebook with them and they are the biggest scam going. How they remain in business is beyond me. First they tell me it will be $300.00 above what I originally paid and then just when you think everything is settled, they come back and say that the tickets are now $525.00. Then they immediately say they will get their supervisor and he offers a $100.00 voucher so the tickets are now $425.00. I asked if that was their normal procedure because they have done it more than once to me and they did not give me an answer. My husband wants to get a lawyer involved but I don't know if it will be beneficial. I hope the next person reads all the reviews and stays away from these scum.

DO NOT USE this agency. This was the most convoluted, ridiculous process ever. We paid $1200 for flights we saw later for $900. We started out reserving tickets for $800, but by the time we entered all the necessary information, we were told those flights were no longer available. So we started over. 2 hours later, we finally booked the flights we wanted, for inflated prices and we were exhausted. Talk about bait and switch! This was a $300 learning experience and I hope our experience will warn someone before they make the same mistake. These people ought to be investigated for fraud!

I recently had to travel from Paris, France to Ajaccio by Air Corsica. I had purchased my ticket via OneTravel. After identifying an error with the time of my flight, I called OneTravel to have it changed. For the record I paid $214 USD for this ticket ($50.00 of which was agency fees)! At this point, they told me that changing my ticket would cost over $463 USD, therefore I purchased another ticket with Air Corsica directly at $390 (370 Euros). Air Corsica informed me that I did not need to cancel the unused reservation booked via One Travel and advised me that I would get reimbursed for my original ticket by OneTravel.

I used the website to book flights (multi-city) and while having difficulty, I was interrupted by a phone call from OneTravel. A very polite service agent helped me through purchase and strangely I never hit a Purchase button when I received email that I had a confirmed flight. I did note that the Terms and Conditions state that cancellation is possible within 24 hours but when 4 hours later, I went to cancel, I was told there is a 50.00 fee. This was not clear or even stated within the section on cancellation. One must look under fees separately to find that detail. More and more, I realize that these companies are not worth dealing with, and I am trying the airline websites. If I have to pay a few dollars more to cut companies like OneTravel out of the mix, I will do that. In this case, Alaska would have saved me $100.00 on my flight.

NEVER BOOK WITH ONETRAVEL. This is fraud. I booked my flight with OneTravel and chose the 11 to 17 of July, it was cheap flight "they said". When I paid for the ticket with my credit card it was the right day, I verified like 5 times to be sure. When I received the confirmation and notice that it was on 14 to 19 of July, I called them to change it. I talk to 5 different people and nobody understand what I was saying. When I finally talk to the manager he said me that I didn't notice in 24h so they cannot do anything for me. They said I have to pay 635$ US to make the change. But at first it was 200$ for change... they also charged me for seat, they charged me and extra 14$, 2 times. And they never said me why I have to pay this. They charge me in US not in Canadian dollars and it was never write the good price on the website. They change dates of my flight.

I used OneTravel.com to book a flight for a friend last year, and they have taken my information and are now booking their own fake flights, over $1000 a pop using my credit card information. Already reported to the FTC, now on to the IC3, FBI, and USAA. AVOID AT ALL COSTS.

I made the unfortunate mistake of not checking out this complete scam of a travel service before going down the dark hole of deception that they are. As with another reviewer, I made the reservation for a specific date online, and got a very favorable price so I went ahead and transacted the purchase, only to find out after receiving my confirmation via email that it was for the wrong date. They claim it was what I did online, but I know it was not, and it was actually reading about this tactic they use on another review that I actually noticed it.

I booked a flight with them on April 9th. They changed the dates on me! I cannot and will not use those dates, and they are not the dates I originally booked. When I called them, they told me there cannot be any changes and they will not refund my money -- that's how I got the so-called "Cheap Flight". Guess what, I booked directly with Swiss (same airline) and got an even better price at the time and dates I needed. I lost a LOT of money with OneTravel. DON'T EVER BOOK WITH THEM!

I have never taken the time to express my feelings toward a company, Until now. I see how important it is now to check the reviews of companies before you inquire their services. I purchased airline tickets with OneTravel.com, and was scammed to over pay $400 on my airline tickets. When I wanted to cancel they said I would lose the whole amount of the airline tickets, that the tickets had to be canceled within 24 hours even after buying them two months in advance. I really work hard for my money, pay taxes, pay my bills, and pay my way to be a outstanding citizen, for this ** company to get my money and not even give me a kiss. Please stop, don't buy tickets from this company.

Normally, I never write a review. But here the company it's really exaggerate!! I am really frustrated!! They don't even worth for 1 star. If there a negative on the star I'd give it. Everything you saw on the pub it's not true!! There a hiding FEE somewhere!! Be careful when you cancel your flight within 24h, there are fee!! They shouldn't mention it on the page "Cancellation 24h" could be confusing. Cancel in 24hour or not they will charge you something. The difference is they will charge you the small amount within 24hours. I think it 70$/person and before 6 pm (Canada time). And there's a fee for Travel.com 14$ too for agent service that pop out of nowhere in my credit card. Also be careful on USD dollars and CAN dollars!!.It's really a SCAM!! Anyways, I am so shame for the company when I see so many people give 1 star on the review and I am not the only one!!

This company claims to be the same as CheapOair and as soon as you try to book flights that are no longer available on CheapOair website they call you and represent that they are following up as CheapOair and will assist you to get the flights you want at a good price. They then go through the process with you asking many questions and then ask for payment details on the phone. Turns out they are not CheapOair and are a company calling from India and not to be trusted with cc info nor with validity of the tickets they provide you a link to get online. Sounds like a scam to me. Be careful!!

The price advertise did not include all the additional fees and taxes that brought the price up by $150 making my cheap flight not so cheap. I had to keep calling back to get my seat assigned and wheelchair assistance. When my flight got canceled, OneTravel did not want to issue me a refund. Two hours later, billing granted me the refund.

This was the most painful and horrible experience I have had with a company. The person I was talking to talked to me like I was a three year old. The cancellation process is painful and everyone I spoke to sounded like they hated their life. They talk about their premium custom service but that is a cruel joke. I wish I found this page before I booked with them. I am contemplating cancelling my credit card because I feel like I might get scammed. This is a shady company and I would never recommend to anyone, I'd rather walk to my destination than use.these guys again. Do yourself a favor and never ever use Onetravel. This company is a disgrace.

I just booked a round trip flight from onetravel.com from PHL to RDU and I was charged $473+. Then I found out that I can book the same flight at the airline (Frontier for a lot $387+). I also found that I can book another flight at Expedia for a lot less ($367+ with Delta). When I called onetravel.com to cancel the booking, I was told I would not get a full refund according to their Low Price Promise. They will not refund their $70 service fee.

I made a big mistake using this company. The ticket was cheaper and many available on the airlines web site. These liars said there were only 2 tickets left, a lie. And they charged more than the airline. Also gave me no option to add baggage or extras. Their booking not recognized by the airline and I can't add baggage, so will be overcharged for it at the airport. I text chatted to one of their employees who was no help at all. Just told me to call the airline to sort it out. I will never use this company again. I was caught out. I advice to first check the airlines web sites as I usually do. If you use a company try another. Do not use this one.

I wanted to share the shocking experience I had with OneTravel. After booking the wrong connecting flight and noticing the mistake, I called in OneTravel support. They surprised me by asking for $25 fees for a change that was made within 10 minutes from the booking. I told them how unclear it was from the site and asked if I can cancel and rebook instead. The response was that I can do that for $75. I shared that I have never had such a request for change or cancellation fees within less than 24 hours from the booking. I was passed to a manager which was even more rude. He told me that I now cannot get the $25 cancellation fee and he is only going to charge me for $75 because I am not gonna be happy anyways. Eventually I was forced to pay the $25 but I will never use this site again due to the rude outsourced customer service that they use and taking advantage of human errors to charge extra. Very disappointed...

We have used OneTravel for years now on our family trips flying once to twice a year. I have had to use the insurance we bought once to change a flight and the only trouble I had was understanding the agent (that gets really irritating- they ought to have people who can speak and understand their customers in the area they are serving). I have their app on my phone and it shows where the gate is that we need to get to prior to the flight, where the plane is and the ETA, and it keeps track of all your trips which is really handy when you have a few upcoming. The tickets have always been there at the kiosk when we get there and there have never been any issues. We've upgraded seats at the last minute, used kiosks and ticket agents without problems.

I'm booked online through OneTravel.com and made a reservation. After I made a reservation there is an error since the ticket only one way and it's not back forth. So I called the OneTravel customer support I and told him to cancel my whole reservation and he told I can cancel and get a full refund but there is $150 cancellation fee. I was like, "Really there is fee". He told there is cancellation fee and I said it's not even an hour yet since I booked online and I told him to transfer me to his supervisor or manager.

They have a "lowest price guarantee" but don't believe it. I found the same itinerary at the airline website (Frontier) for $100 less and called to cancel because they advertise 24 hour cancellation. Don't believe that either. It will cost you $100 even 5 minutes later. I was told to email a screenshot of my cheaper Frontier booking to BPG@onetravel.com. Another lie. No one is there to respond. These people are running a scam. I'm sorry if were also a victim.

My experience with OneTravel was absolutely TERRIBLE to say the least. More than 24 hours prior to my flight I called to get assistance to add middle names to our tickets, the representative on the other end was so incredibly rude and gave me attitude about why I didn't call weeks before to change it. On their policy, it says that they are supposed to be able to help you 24 hours before your flight on anything that you need assistance with. This man then proceeded to tell me that there was no way he could change the names on our tickets and because we didn't have our middle names, it would be impossible for my friends and I to board our plane. He gave me the ONLY option to cancel my flights and to purchase new tickets, so that we could add our middle names. Each ticket was twice as much as what my friends and I had originally paid for. We found this option to be very deceiving and did not choose to go this route.

Wow, I read the reviews for OneTravel. To be honest with you they was really the site I ever used to travel because they were the cheapest rates around and on top of that you could use multiple discounts with them which saved me a lot of money. But right now they are price matching and being the other companies but they were the best.

I bought today a flight ticket on this site. But the offer changed from what I selected to what was eventually sold to me. The itinerary was not immediately available before I confirmed the transaction. It turned out later on that there was a tiny question mark on the screen hiding the information about some undisclosed flight cancellation fee, the mark which I did not even notice. The fee, mentioned at clicking on this tiny mark, was not disclosed. When I discovered that the itinerary differs from my selected one I immediately called to cancel the order, and to my horror I learned that I will be charged... a $50 cancellation fee! I believe that this company is set to catch the people like myself, older and less experienced with surfing online, to take an advantage on them. I am going to check how legal it is to set the "cancellation fee" without disclosing clearly the amount, and not clearly disclosing even such intent.

Booked using online booking. Made a mistake on date. Went back to correct mistake and it had already booked. Asked assistant for OneTravel and was told it is $150.00 to change date; time from noticing mistake to taking to assistant less than 5 min.. Confirmation not even sent yet.

I was able to book a ticket after three days of trying. When I finally did, ended up being a double booking because they fail to send a confirmation email and provide an e-ticket. I called three times, had to wait 50 min each time, and at the end I was charged $50 for canceling the ticket which was issued 30 min after I canceled it. I called credit card to dispute it. Never use OneTravel. I'll go back to Travelocity.

The website gave no info on where my plane was. I showed up to wrong terminal and when I finally got through, I missed my flight by ten minutes and OneTravel charged me fees up to 70 dollars for no show for my flight. I wish I saw the reviews for this website prior booking my flight.

I called OneTravel and an agent assisted me with the booking. I received the itinerary and immediately notice the booking was for the wrong date which the agent made the mistake not me. I called back and requested them to change the date and I would have to pay for change fee of $75 per person which I thought it was ridiculous. I refused to pay for the fees and asked to speak to the manager. I was never transfer to the manager and the agent came back and offer me another date. I asked to cancel my reservation completely (within the 1 hr the reservation was made), I was told the tickets were non-refundable and I will not get my money back. I hope and I can dispute the charge with the help of my credit company. OneTravel is an unprofessional and unethical company. This is my 1st time using them and I wish I have seen all the reviews about them before I did my booking. This company is a SCAM. Please research before using them.

They change the dates during flight change, without giving you slightest clue. As soon as you enter the credit card number, they start charging you and thank you for changed dates. NO CONFIRMATION button whatsoever. Then they collect penalty fees to cancel what they tricked you in first place! THIS WEBSITE IS NOTHING SHORT OF FULL BLOWN SCAM!!!

I had to cancel a trip, which was easy. I was sent an email cancellation with the information about using the credit. I was charged $100 for the cancellation and I can only use the credit with Air Canada, which I am fine with. It also states that I will be charged $300 per person to use the credit for rebooking a flight, which seems way too much, but that is not the major issue. I have contacted them multiple times, using multiple methods. I have called and I have also used their online chat. My girlfriend has also contacted them, since we are trying to rebook a flight and we keep getting differences each time we contact them.

I'm a frequent traveler but haven't used Frontier Airlines for years. So when Google "accidentally" sent me to One Travel's webpage (made to look like I was buying directly from Frontier), I didn't notice that I wasn't on the real Frontier website until I had purchased 3 tickets and saw the email came from One Travel, not Frontier. I immediately called to cancel and they are charging me $150 AND I need to wait 14 business days (so 3 weeks) for the $1250 credit to turn up on my credit card - so I'm going to be biting my nails until then. This is a scam company that should not be allowed to operate. I don't know how they sleep at night.

I was trying to book the flight ticket through this site. They are having lot of hidden fees, sometimes, it automatically pops the middle name up from some portion of your last name. Once you booked, they are telling you to verify the name (not before pressing confirmation page). Then telling you call their help desk, then they are charging $50 for correcting the name. If you like to cancel the ticket then they ask $75 per person the ticket. Cheaters. Be careful and max avoid this OneTravel.com.

Be careful when submitting payment to OneTravel since they are changing the ticket prices at the very last step after you have already entered all personal info plus your credit card information. Tried to purchase ticket from them yesterday and the price went up by $200 after I submitted the payment. They lure you in with low prices to get your personal info only. I have received a call from them right after I declined paying $200 more claiming that the last ticket was sold right before I have submitted my payment. DO NOT USE THIS COMPANY.

I made my reservation via phone call. Once I received my itinerary via email I tried to select my airline seats online but a message displayed that said I had to wait until 24 hours before my flight to do so. I called OneTravel again to discuss this and was told that they have a special relationship with the airlines and for an additional $29 he could reserve seats for me. He also mentioned that if I wait until 24 hours before my flight to reserve seats I might not get a seat on the flight. I asked him why no one bothered to mention that when I purchased the tickets. I had already spent $625 and was annoyed that I had to spend an additional $29. To try to appease me the rep offered me a $50 voucher that I have to use w/in 30 days. It's useless to me because I won't be able to use it by then.

I suddenly had to cancel my trip to Montana five minutes after I booked it. The car rental department of OneTravel waived their cancellation fee and that was it. The hotel department charged me $50 for canceling five minutes later (for a reservation not for 3 months), promised to send me a cancellation confirmation email, and never did. After asking to speak with a manager (I was refused), the fee for canceling my flight was reduced to $25. My ticket insurance did nothing for me and was not refunded. The entire affair was handled by Indian call center staff with slow service and a frustrating handle on the English language. Very frustrating.

My wife booked a flight from Nova Scotia to Ontario, listed at $459 Canadian. OneTravel added insurance charges, and added an additional $450 dollars for something they refuse to discuss. This was a new booking, NOT a cancellation! They left us on hold for almost an hour on two occasions, hoping we would give up! DO NOT USE THIS SERVICE! THEY ARE CROOKS!

I booked two tickets on this site as they had a "24 hour cancellation" header on the site. I purchased the tickets and about 20 minutes later decided to use my air miles for the tickets. I called them and asked to cancel and it all started. Bottom line is they charged me $150.00, $75.00 a ticket to cancel. I asked about this and they said it is stated in their terms. I looked at pages and pages of "terms" and did not see it. I told them I was disputing the charge with AX and would not pay it. I added, "If there is a fee, why don't you have it in plain sight like your '24 hour cancellation.'" This is a terrible company. DO NOT USE THESE CROOKS!

Don't buy from this website. They are a rip-off. They want to charge me $1,100 to change a return ticket since we had an accident and we will need extra time to be able to take a 10 hours flight. Re-booking overcharged. If we were purchase this ticket directly with the airline, they only charge 80 euros but since we did not, OneTravel.com want to screw us.

Charged me $15 to reserve rental car. Waited over 2 hours in line due to rental car company's computer slow down and lack of more than one person staffing at airport and OneTravel would not credit me reservation costs, nor would they try rebooking me with another car company without charging me another $15.

Customer services representative was very courteous and helpful. Charges for change of date of flight and difference in ticket price higher than competitors or directly from Airline company. Street address not starred as a required information on this form however when clicking to submit windows indicated in red that street information is "required"!

I purchased a round trip ticket from Atlanta (leaving on 2/25/2017, via Houston-USA, Manchester-England) to Singapore (returning on 3/2/2017 via Seoul-S. Korea, Los Angeles-USA). I started in the morning of 2/25/2016 trying to check in with United Airlines for a connecting flight to Houston leaving at 14:24 p.m. Got a message that flight was cancelled. I went to Delta Airlines website and saw that I was put down on flight 2204 to Houston leaving at 15:05. Tried to check in, Delta won't let me. Called Delta. They said they have no control over tickets to call the travel company. Called One Travel that had me on hold about an hour while communicating with United Airlines. They came back saying there is nothing they can do and send me back to Delta.

My husband had tickets purchased through OneTravel to go from Houston to Mexico City and Mexico City to Morelia. He was to depart today at 12 PM, but OneTravel sent an e-mail one week ago saying that the airline was changing the departure to 6 AM. He got up today at 3 AM and went to the airport. When he got there he was told that he was on the 12 PM flight. He had to wait from 4 AM to 12 PM. If he would have gone on the 6 AM flight he would have had to pay $200. THEN, when he got to Mexico City they did not have him on a flight. He is now on a bus for 5 hours traveling to Morelia as he must get there tonight. He lost the flight money from Mexico City to Morelia and had to pay for a bus ticket. He also checked on his return flight, and there were also several problems there. I now know why it is called OneTravel - you will not use them more than one time. Horrible! Crooks!

I ended up with this company through TripAdvisor's find a cheap flight option. I had to call to book rather than online because online was only allowing 1 person and I needed 3... Should have stopped there and gone elsewhere maybe. So the agent asks for my number in case we get disconnected. Within a minute of making the reservation, I'm getting a call from NY, NY. I screen calls, and this caller was calling repeatedly. On the 4th call I answer, just to get the ringing to stop. Stupid, I know. Yup it's a solicitor from this company trying to get me to pay $48 to guarantee that all 3 of us can sit together.

Booked tickets to Morocco, next morning I received an email changing the return flight to 1.20 am in the morning. Realized that that was the reason for the less expensive price and cancelled immediately. Called them, waited for the Supervisor for 15 minutes, after which they hang up on me. They then wanted to charge me $75 cancellation fee! Called Amex (they are the best!), they flagged the purchase and will refuse payment whenever it comes thru. They are a very deceptive "Company", do not ever use them!

Ticket was issued and the web site made errors. I immediately went to chat help. They took 5 minutes per question, could not find the ticket because the web site created phone contact using some 702 area code and I have no idea what the number was. I tried to cancel it but they said I have to call. I called and they said I had to pay $50 to cancel a ticket that was messed up. This is not an honest situation. Your system could not provide baggage info, it rejected the email address, but the phone person had no issue using it. The ticket was messed up by you and you would not cancel- I had to contact Frontier to help. You are creating a website that when I type Frontier- I get you, and then you are not functioning correctly and now I believe it is a scam site.

Due to some unexpected issues I had to postpone my return by one day. I contacted to OneTravel by phone as was indicated in the ticket and found that the ticked is not refundable and is not changeable. I am against such tickets but I think the seller HAS TO DISCLOSE THIS INFORMATION BEFORE BUYING. And explanation I got by phone is that change and refund policies of each company is too long so they can not put them on their site. COMMON, IT IS ONLY A FEW WORDS NEEDED - REFUNDABLE, CHANGEABLE OR NOT. My advice is, keep away from OneTravel.

I didn't realize I was booking through OneTravel because of the way I entered my query for a flight. But anyway, I did it. Come to find out (later that day), their flight was WAY more expensive than I could get if I booked from the airline's website (which I thought I was on to begin with). They are horrible... Wanted to charge me $100 to cancel... That's what they call a "nominal charge". I got them down to $50, but I plan to let everyone know every chance I get. DON'T USE THESE CROOKS.

If I could rate this lot zero stars, I would. Booked a flight in the UK on Saturday, received email confirmation. Thursday morning they send me an email saying my flight has been cancelled, None of the numbers for customer service work from Australia. I'm concerned as they tell me it can take four weeks for the refund to appear in my account. Check my credit card account to find the payment never came out in the first place, for which I count myself decidedly lucky. Gonna call the card company now to ensure it never does. Ripoff merchants, a total scam. Keep away.

This guys are very bad with their service. They charge you very high for cancellations of your ticket. They charge you hidden charges when you cancel and the customer support will not tell you this. They double charge you if you want to change your ticket, they will double charge you without telling you over the phone, and they will still charge you for changing and charge you higher than the regular price for the new ticket. They are the worst website I have ever seen. DON'T BOOK FROM THEM!!

I booked a flight and bought insurance with them. The flight was cancelled, they said would not help or even honor the insurance policy that I bought with them. Do not give them any money or any business, they are liars and thieves. They are no help and are very rude.

Got into the ugliest service with this company. Had to call 4 time to get my itinerary changed back to normal waiting times (not 28 hours for a single layover). When calling the third time to find out if they took care of the change I got the answer that the airline is not working during the day (Pacific time) so I have to call in 4 day to check again if they were able to confirm the ticket... Insane - the ticket was purchased 7 months ago and confirmed. In just 2 weeks before the flight back they are telling me that they don't have the confirmation for me and are replying with the "excuse" that the airline is not working during the pacific daytime. I had to "fight" with them for a week to get the ticket confirmed with just 7 days before the flight back... Ohh yes and something with a flavor at the end... For some reason all their Indian call center personnel have English names, really?

I thought that I had purchased 6 tickets, at least that what I was told by the heavy accent agent and was waiting for the confirmation. Instead I received a notice stating they were having technical difficulties and the prices went up $300. I hit the roof after spend 2 hours on the phone with them. I felt this was a scam and canceled my credit card. Unnecessary and wasted time. Don't mess with these people no matter what you do!!!!

Crooks. Thieves. Scum. I fell for the oldest dishonest trick on the internet. I Googled the name of the airline company I wanted to purchase a ticket from. I wanted www.mokuleleairlines.com. When I got the list from Google, I clicked on the very first link which happened NOT to be the link for the airline's official website, but a OneTravel link that was disguised with the name of the airline company I wanted (www.mokulele-airlines.onetravel.com). Long story short, I ended paying $40 (28% more) through OneTravel. All this time I thought I was making my transaction on the Mokulele Airlines official website.

I heard a lots about OneTravel bad service but it's my mistake that I booked my ticket again by Onetravel. Last week I was in Macau and I booked my ticket by onetravel. They sent me the booking confirmation. Also called me in the morning for credit card confirmation. Later when I went to the airport the airlines said "your ticket is not issued by Onetravel. Please call them." When I called Onetravel they said "sorry your ticket is cancelled" without any email or message in advance. Worst service I ever seen.

I used OneTravel to book flights between Germany and Canada. I was really happy with the service that I was provided with. The colleagues that I worked with were very attentive and made sure that every detail was looked after. It was a very personable experience and will definitely book with them again!!

So annoyed. NEVER book your tickets off 'OneTravel.com'. Such bad customer service and they rip you off. Fricking pissed. First of all, they don't show you the conversion rates from US To CAD. And they take out more $ from your bank than the confirmation says. I called them many times and they put you on hold or are rude and are no help. They won't match with other sites. I told them I'm not satisfied for the overcharge and they said nothing they can do about it. In addition, I wanted my departure and return flight from same airport!! Obviously right??? Toronto Pearson is where I would arrive at. I didn't want my return flight from Hamilton. To switch it they charged me $45. I've never had so many problems with an agency before. Couldn't even say sorry or give me the dates or times I planned and wanted!!!

Booked an airline flight and this company changed the flight date without my knowledge or consent and after I hit the "BOOK FLIGHT" button, I noticed the date had been changed to two days earlier. Immediately, I contacted them and told them that the date needed to be changed and they said that would be an extra 159.00. I told them to just cancel the flight and I would re-book on my own and they said it would cost 99.00 to cancel.

I should have read the reviews 1st! They are all about ripping people off! I was told there is no charge to change the date on the ticket IF we called within 24 hrs but they still charged us $50. Later we had to change the return date & they wanted to charge us over $450 when I could have gotten a round trip ticket thru another airline for a bit over $300! The guys I spoke with over the phone were rude! Heavy Indian accent. No customer service skills. Hung up on me when I said I will complain to BBB. Please save yourself from headache and wasting money & avoid this company!!

I'm very angry with OneTravel. In my last trip to Venezuela, in October 2016, I bought a insurance trip... In Venezuela I was on the hospital when I called for this insurance. The machine told me that your company will call me in two days, and NEVER I received a call. So, this stupid insurance is a FRAUD. In a few month ago, I bought my ticket to Lima Peru, after Onetravel sent me and email for change my itinerary... I answered saying "NO ACCEPT CHANGE." After I called to Onetravel and the guy there told me that Onetravel will call me in 72 hours Onetravel NEVER called me. When I call for JetBlue for know about my itinerary, Onetravel changed my schedule without my consent. For those inconveniences without respect and consideration, I don't will buy any tickets with Onetravel. I know, Onetravel and CheapOair are the same company.

Purchased two tickets on 8/17/16. Canceled one day later, and was promised a refund via email in the sum of $714.42. It is now 2017, Jan 29th, and still only received $185.22. Promised another $264.60 to be refunded to my card "in two weeks". If this happens (I have no faith in them at all), they still owe me another $264.60. Experts at passing the buck. Please investigate this company. They should not be in business. Please, as consumers, AVOID THIS COMPANY LIKE THE PLAGUE.

I was getting ready to book a flight on their website, when I noticed that the price kept going up as I was entering my information, to the tune of more that $100 over what it showed initially. I called the company, and got some fast talking man from another country who said that the price was going up due to high volume of interest in the tickets I was trying to purchase. Charleston to Manchester NH with a stop in Philadelphia, really? Luckily, I realized that something was wrong and stopped payment through the credit card company. AVOID THIS COMPANY AT ALL COSTS. They don't deserve any stars, but that's not an option here. Stay away from One Travel.com!

Once we booked our travel arrangements circumstances dictated a change. They fought the change very hard. Started by trying to charge $200 for the change. They reduced it to $50. They said it would take one to two months to receive refund. It has been three months and still no refund but they took my $50 real fast. Call to follow up they said they processed the request last month. Two months after they took my $50. Requested a refund early November. Middle of January still no refund.

I had to cancel my flight. Unfortunately, they charge to cancel flights within 4 hours of booking! I know that other sites such as Expedia that has a 24 hour cancellation refund. The customer service was terrible. Hardly can understand them due to loud background noises and heavy accents. I also noticed that the promo codes (offered on their front web page or Facebook page) are a hook, a way to make people think they are getting a discount when in reality it is the same price for that same flight on Priceline or Expedia with no coupon code needed. I recommend booking directly with the airline. Avoid OneTravel!

I searched online for a round trip plane ticket and found their website had a good price and flights to and from the airport I wanted to travel from. I was offered preferred seating upgrades for a fee which I chose and finished my booking. The following day I received an email stating my seats weren't guaranteed and I needed to call them. Well this set off three days of phone calls, runaround, transfers misinformation and so far only the tax on the seat charge has been refunded.

Used OneTravel to book a flight on Friday to fly from Orlando to Hamilton Ontario the next weekend. Waited to the next day and no e-ticket had being emailed. Called Sat and was told the flight had been cancelled my bank credit card had refused payment. Then he told me I could rebook under same booking but would have to pay an extra $50 (the flights had gone up). Told him how upset I was he brought the price down a bit. He also said that he would transfer me to customer service so they could authenticate my credit card while I was on the phone. So I went for it. He transferred me. The agent did his thing then told me the charge went through and I would be emailed e-ticket in about 1 hour. 3 hours later no e-ticket so I called back in they told me it would take 6 hours.

Horrible! Do not use this company! Surprised they are in business. They should be investigated! I booked airline tickets through them and I thought they were trying to help me by assigning me seats on Spirit Airlines, but when Spirit said the seat assignment didn't go through, Spirit did it for me. Guess what? One Travel billed me anyway and REFUSED to issue me a refund! So I got billed twice! One Travel's customer service is horrible. Many can't even speak clear English and did very little to fix my situation! Never again! DO NOT USE!

After my spouse received a letter with the bait of 2 planes tickets to anywhere USA, and two nights in any Marriott hotel... I called. They are selling nothing? Wrong: they wish to sign you up for a discount travel club, otherwise known as a timeshare perhaps? On the phone they say I only need to be married, and make over 50 K per year... which I do. THEN they have other questions to ask... (so I am already lied to). I ask if there will be a sales pitch... they say only a 90 minute presentation to compare their costs as a travel agency to the costs of other travel agencies. I ask what travel agency, and am told "itravel".

I went online to book my ticket thru OneTravel. I specifically asked for DCA airport (Washington-Reagan) airport. It gives me the different airline prices and times. I select the one that suits my travel time with a stopover in Charlotte, NC. The site takes my credit card information and states that I will get a confirmation from American Airlines for the ticket I just booked. I never received a confirmation email from American Airlines. I receive my travel itinerary two days prior to my travel and check the details. It tells me for baggage that I can check 1 bag "free" and have a "free" carry on.

I booked an airline reservation through OneTravel and the price quoted was $609.74. When I checked my account I was Charged $927 and there were 6 separate charges including the initial ticket fee. When I contacted their "Customer Support" I was given the runaround and they said I chose Premium seats on the airlines. What exactly is a PREMIUM seat on an economy flight? I told them they were refunding the added $300 dollars and was hung up on. I will follow this review with the BBB to get these scam artists closed down.

I had a flight around Christmas. It was canceled by a low cost carrier 6 hrs. before departure. OneTravel did not notify me. I drove 2 hrs. each way to the airport and spent 45 minutes at the airport on shuttles and discussing the problem with the low cost carrier. It was stated that the middle man (OneTravel) should have contacted me. I waited 5 days to see if I would get a refund. I called and was left on hold 30 minutes then disconnected. The CSR had my telephone number but did not call me back. I sent an email complaining about my situation.

Very bad response on insurance. My friend had a death in the family and they told me I have to submit a death certificate to get the money back. It's ridiculous. Customer care person name was Louis. I hung up saying bye and he keeps calling me like three times in one minute leaving the voicemail that he will call in 5 minutes. Very bad experience. I am never coming back to it. I like Travelocity. I am sticking with it from now on. I have traveled multiple times with them. Why did I open this site. They paid my flight and hotel the same day. No hassle. But this site is the pain in the neck. Asking for a death certificate that is just too far.

Do yourself a favor and go straight to the airline/hotel you are booking. The price is the same, except that you are dealing with a company who is nothing but trouble. You'll wait on the phone forever, they will charge you for items when you even refuse them (such as refusing seat assignments for a fee, but they will charge the fee anyway), fees that are double what the airline may charge, and inconvenience of having refunds back. Customer service out of the country and good luck dealing with them if you have any issues to be resolved regarding your trip.

In 2006 I had the same experience in general others who gave one star had. I request a ticket, BWI to Newark, Newark to Paris, and the same airports on return. When my tickets arrived it was: BWI to Newark to Paris, and return was Paris to Newark, THEN JFK TO BWI. I was lied to repeatedly about what they claimed was my mistake and even when I scanned and faxed the emails they refused to change the tickets. I was finally called by a rep from OneTravel who refunded a car rental and insured me the two employees who were perpetual liars had been fired. So here everyone is six years later and I would not be surprised the two employees never left the company.

I don't know where to start about my bad experience with this crook OneTravel. Like many other consumers are asking here why this company is even allowed to exist or continue to do such a fraud business. What they are doing is a scam to honest consumers who are looking for a decent air ticket. And guess what they take advantage out of that.

I had an emergency, and I called my airline to change my ticket but since I bought it with this stupid agency, they needed to release it and a proof my changes, but they assure you that the airline will not give them permission to do any changes or refunds!!! BUT I DID CALL the AIRLINE FIRST OF ALL and they will!!! change it, adding some fees of course!!! BUT ONETRAVEL Agency is a scam!!! I should it read all the reviews before buying my ticket with them, THEY are awful!!! What a disappointment!!

This is the worse travel agency ever. I would not have my friends or family use this place at all. They charged us 300.00 more than was supposed to be. We took insurance out on the flight. Said we have to call the insurance people then we have to have medical papers before we can get our money back. This place is a RIP OFF!!! DO NOT USE THIS AGENCY...

I believe OneTravel to be a scam business. The re-booking service they offer is useless, for all intents and purposes. The alternative flights they offered me had unrealistic layovers (of 21 hours in one case), crazy connections, and timeframe limitations, making re-booking all but impossible. I ended up losing the full cost of my original flight. I will not use OneTravel again.

I made a flight booking through One Travel, and received a booking confirmation, with booking reservation number. When I arrived in transit at the Bogota airport, I was told at the check in counter that I was not on this flight. Obviously very stressed, I was able to get a wifi signal at a restaurant and get in contact with One Travel customer service representatives, who told me that my credit card had not been able to be charged, but it was no problem, I could simply buy a ticket direct from the airline there at the airport! I had not received any email or notification whatsoever that my payment had not been successful, and therefore had no idea that I was not booked onto this flight.

I was appointed a flight by One Travel from Argentina to Iguazu Falls with Aerolineas Argentinas, when I specifically requested a LATAM flight. After almost not being able to board, due to pilot strikes and my SEAT HAVING BEEN DOUBLE BOOKED, I called One Travel to re-arrange the return ticket to a different time/date so I wouldn't run the risk of missing it. I called them and stayed on the line for 1 hour, called back whilst they were trying to rebook at a cost and still got nowhere.

This company is the most ludicrous travel company I ever came across. They base your trip on when convenient for them and I've asked for a refund on several occasions and have yet to receive my money back. Their business matters are controlled outside of the United States and still have yet to speak to a manager that is going to give me my refund. Don't ever trust this company. They are thieves.

WHILE booking my airline tickets to travel from CARTAGENA to BOGOTA, in Colombia, I received an email from a website to compare fares. ONETRAVEL had a 30 dollars less so I went with them. I booked my flight, which offered 4 hours cancellation at no cost, and other advantages I thought. As soon I purchased the ticket I received an email asking if I wanted my original dates. The price was around $400.00 Dollars instead of the $73.00 Dollars.

Three days of phone calls for a simple online airline ticket purchase. "Fraud prevention" verifications. Three days of "Your confirmation will be in your inbox in 30 minutes." On the third day they say the price has gone up 75 percent, can't guarantee the price quoted on the first day.

Purchased two one way tickets to Chicago. OneTravel offered a price of $108 dollars for both. Paid with credit card on 10/20/2016. On November 9th my credit card was charged an ADDITIONAL $138.00. I was on the telephone for almost 2 hours protesting additional charge to NO AVAIL. OneTravel said I selected PREMIUM ECONOMY SEATS. Whoever heard of "premium economy".

I booked my flight in CAD and was charged in USD. The price shown was CAD 840.56. When I received the booking confirmation, the numbers on the invoice were completely different. No matter how you added or subtracted them it didn't come out as 840.56. (Even the supervisor of OneTravel couldn't come up with that number. Instead he told me I had seen the wrong website...)

I didn't even know this company existed but, I was looking for tickets from San Juan to Leticia, Colombia and I got an excellent offer from this company. I called my older brother and he proceeded to buy his ticket and I bought mine and my husband's. We wanted to be with our baby sister (24 years younger than me) because, she is having her 1st baby in the Amazon and our parents are too old to travel over there. I paid with my Sears Master Card and I was so happy. That was on a Friday.

I was booking for my mother ticket and noticed that the first name was wrong. Before sending it I quickly changed it right away to correct her first name and somehow I get two tickets for the same person, and charged twice in my bank (with the right name and the wrong name), so I phone OneTravel right away after seeing the charges and unfortunately they can't do anything at all! Very bad experience. I wouldn't recommend them at all! I am booking travels online many times and I never experience something like this! They don't know how to listen to the customers.

I booked return ticket from ONETRAVEL. I put in Canadian money for searching 2 tickets from Tokyo to Hanoi and back. It was $ 1231.07 CAD on my confirmation booking. I booked and they sent me confirmation total charge in my credit card will be $1231.07 to my email. But I check my credit card bill and they charged me for $1265.20. I called customer service and they told me that they charge by $ US and she told me to call my bank. I ASKED her "why you guy bill me of $1231.07 CAD and now is $1265.20 CAD". She said because THEY bill ME in US dollars. When I bought tickets in your website with CAD$ now you to told me that you charge me in $US convert to CAD$. WHAT IS THE POINT. Beware when you book with them. If your website is only $ US and I will not say a word. This is my first time with ONETRAVEL and I have very bad experience and I have never had with any other booking agent. Only with ONETRAVEL.

The ultimate BAIT AND SWITCH SCAM. They pay for advertising that entices google airline searches to their counterfeit site, then switch dates of selected travel to the unsuspecting traveler, and when the bad transaction goes through, demand a $99 INSTANT rebooking fee! RUN AWAY FROM THIS COMPANY!!

Worst online ticket purchase EVER: Advise to my friends... Never buy tickets or services from this company. I bought a ticket from OneTravel, but then had a problem and was always receiving emails from CheapOair https://www.facebook.com/cheapoair/, https://www.onetravel.com. The thing is they had a problem with my payment method (credit card that works for everything except their site) and sent me an email about that asking to get in contact either by email or telephone. Because I was traveling I sent them an email about this including other phones where they could contact me... After my email I received a ticket asking not to purchase other flights because my tickets MIGHT have been issued and they were not going to reimburse the money. Ok, I was fine with that since I had no reply to my email from them about payment problems.

We purchase 7 tickets from and we ask for ANA airline. But they connect our flights with United Airline that we did not ask them. Also we request we need a flight that we can carry two luggage because we are going back home after 11 years. It's hard to carry one luggage with kids. Now we are paying extra for extra luggage. We did talk to them and they said "we will check the recording & we will call you back." And they gave us the day they will call us. No one called and then we called back and they repeat the audio the they we were asking price & everything. We will never buy a ticket from this site. That's why people check the reviews before they buy ticket - that thing I did not do before. Very, very bad experience.