OneTravel Reviews

I just bought a tickets from them, and after I went to actual airline website and I found that ticket is a hundred dollar less than what they charged me. I understand fees but a hundred dollar is a bit too much. This is on top of the taxes and fees charged by the airline. Call them and try to reason with them. I got disrespected and passed around from one rep to other for awhile before they say, "Nothing we can do." I try to cancel, it's just been a few hours since I got the tickets, usually it's free within 24 hours but not with guys, if not the fees shouldn't be 100 usd, I finally was able to get 100 back. That's what they say after a few hours but a book another flight with the same time where I got extra charge for another 211 and from now on go straight to the airline itself. Don't worth it getting charged that much extra for no apparent service provided. Don't seem fair at all.

Flight to London and return - May 10 was our travel date. After making the booking I saw OneTravel had used my credit card to charge another amount just under one hundred dollars. When I dismally got through to them they said they made a mistake on the price thus the extra charge. It took me days to get a partial refund. They are not trustworthy and extremely hard to understand and tricky with their sales add insult. I will never use them again. It was the worst experience I have had in twenty years of traveling by air.

Each time I call OneTravel to make a reservation, I ask about seat assignments. I am told that I should expect a call about this in 24-48 hours. I don't receive a call. When I have attempted to do it on my own via OneTravel, I am not able to do so.

A year ago I booked my flight to NYC (JFK). The OneTravel website is easy to use and very clear. I booked my seats very easily and got my reservation right away. Two months ago I booked a flight to NYC again via OneTravel- as expected, there were no issues! I HAD NO PROBLEMS AT ALL!!! HIGHLY RECOMMEND!

I am livid after the experience my mother and I just had. We booked our flights back in January to go to Oslo for one day and night, and then from there to go to our family in Gdańsk Poland (sick grandparents, other people we haven’t seen in a long time, etc etc etc). We get to the airport to check in for our 7 pm flight and it turns out our flight already left at 4???? We immediately call and they try to guilt us and make it seem like they sent us an email to let us know that our flight time had changed (they hadn’t, the last email they sent was the day prior sending us our itinerary, which still even now says 7 pm).

Recently, my wife needed to return to Ukraine, due a family health emergency. I booked and paid for her ticket, that left Christchurch NZ, with a transit layover in Sydney Australia, of 3.30 hours. OneTravel, site, did not state or list that citizens from Ukraine and some other countries require a transit visa, to pass through Australia. This requirement is listed on their site for all other countries, where a transit visa is required. At the Christchurch airport, my wife was refused passage, because she did not have this travel visa. The airline was quite within its right to refuse her, however, to obtain an Australian transit visa, an application must be made to a commercial agency in Auckland NZ, that is only open, Monday to Friday 9 to 5.

My family and I planned a nice Europe vacation for this summer, and decided to buy the cheap flights that OneTravel offered for our flight back home from Venice. We booked our flight and seats 5 months before the scheduled flight, and thought all was well until we received an email 1 month before saying that our flight was canceled. Confused and upset, we called the service and politely asked for a refund. However, we realized that this company tried to confuse us with the amount we paid, as they offered to refund and a way lower amount than what we paid for. We realized what they were doing, and yelled at the employee, Christina, for not offering the proper amount given. Feeding off of your confusion, this company scams customers by canceling their flights, and refunding at a lower amount that what you pay for. Never again will I use this service.

I have purchased a round trip premium economy airplane tickets for overseas three months before my departure April 16th 2018 from a internet travel agency called OneTravel. My Southwest Airline connecting was delayed and I missed my overseas flight at that day. When I called the OneTravel customer service a service rep with very heavy Indian accent English right away he ask me to give him a credit card to charge $500 so I can take the next flight to overseas but, when I asked what flight or what class and do I get to have refund or at least partial refund of my airplane ticket he spoke to me the English that I really don't understand then he put me on hold for over 20 minutes until I was totally frustrated and hung up and purchased a new airplane ticket from the airline. After this incident I will never trusted the internet travel agency again. I rather purchase airplane ticket directly from the airline or local travel agency.

I placed 3 flights with this company and at the end I realized the prices did not include baggage and seats. Since I am flying with my children I wanted to be prepared, so I wanted to cancel these flights and book directly with the airline. I booked three flights more than a month away and I canceled them within three hours of paying and they charged me $100.00 to cancel the flights. $100.00!!! It is absurd and ridiculous that they would charge for a cancellation within 24 hours. I would NEVER recommend this company to my enemies let alone someone I know. You will have better luck and save money by booking direct with the airline that they are offering discounts for.

It is very upsetting that OneTravel never refunded me the amount for the ticket to my booking. I can’t believe that I used online page to buy my ticket on beginning of last year 2017 and in December 2017 OneTravel emailed me that the airlines had stopped operation and I have to go directly to Santa Barbara. I live in USA. I paid to OneTravel. There is nowhere to go for that airline. They have no offices open here USA. There must be a department here in the USA that protects customer like me booking thought ONETRAVEL! And get my money back!

Avoid onetravel.com. I bought two tickets to travel from Caracas Venezuela to Miami USA, the airline canceled the flight and they never gave me back the money and they were not responsible. Try several times to communicate with OneTravel, at first I was told that my money would be returned in three months and it has been more than six months and nothing, I was left without the ticket and without the money. Much lack of seriousness. Horrible.

I bought an airline ticket through OneTravel.com. However, I could not use the ticket due to the hurricanes in the Caribbean in 2017 because my cruise line changed the ports of call. I called Onetravel to request in writing that the air tickets were non-refundable and that I did not receive any future travel benefits from OneTravel so that I can claim a refund. They refused to send me such an e-mail. I asked if I could explain the situation to a supervisor, they placed my call on hold TWICE for over 45 minutes. I am never again dealing with them if they cannot simply write an e-mail saying my ticket was non-refundable and they did not credit my account in any way. Horrible company.

Found a good flight deal on momondo.com. Was directed to OneTravel website. The ticket Nairobi-Athens by Turkish Airlines was 858 US$. I entered all the data, including me credit card number. The window changed, and message "We don't sell flights from the chosen city or airport"!!! appeared. I didn't know what to do, stayed with that window, thinking that I have already exposed my card details.

Booked a ticket through them which cost $103.00, the return flight was rescheduled and I could not take the new flight because it was arriving late and I had a connecting flight. Called them only to be told that amending the reservation will cost me more than $200 (on a $103 flight???).

I purchased a couple of tickets along with insurance in case of any change or cancellation. Unfortunately, I did had to cancel my flight due to a problem with the visa of the baby. I tried calling them but the number appears to be nonexistent, so then I contacted an agent via chat and had the worst service. They basically didn’t honor their promise and told me that they couldn’t help me, and that this now wasn’t their problem.

I have just booked a flight with OneTravel. I am in Canada and I booked a flight on a Canadian airline for a flight within Canada. Nowhere on the site did it mention US funds for this Canadian air travel. My credit card was billed in US funds and I of course paid MUCH more than I would have if I had booked directly with the airline. When I asked to execute the 24 cancellation only 30 minutes after I booked the flight I was told it would be $50 per passenger to cancel. When I asked to price match, they said they said they would not match the price due to the price being Canadian - of course I would have expected the exchange rate with a fee to be considered, but no... so I am stuck with tickets that cost over $100 more per ticket than I would have paid if I had booked directly with the airline. OneTravel is out to get you.

We used OneTravel to book our airfare. I needed to make a change, no customer service, online online. I made the request online, few weeks later they came back with a recommendation that didn’t work. The choices were accept the change or decline the change and pay the administrative fee. Well turns out the administrative fee is $175 US. Then it says a customer service agent will call you. They never did and never replied to my email to call me. Horrible horrible.

I made trip reservations to go south for a few weeks this winter and purchased the trip protection plan. I asked the salesperson what this protection covers and they told me 100 percent of the cost provided it was a covered reason. I was told this by other agents as well. Well my luck changed as I needed to have some surgery and it was to be done on the day after we were to fly out. Saying to myself that purchasing this insurance was a good idea. What a nightmare it turned out to be. I had to file a claim with all the documents which I did.

When dealing with this third party travel booking site, you will find the absolute cheapest air fares. BUT Beware! They will not bother to tell you that you will be paying hidden charges. I am ashamed to say that it took three vacation bookings to realize how you are not really getting what you paid them for. I was attracted to their very reasonable cancellation insurance. I suppose I never took the time to read all the fine print. I see on the blog -847 complaints about OneTravel - that the insurance they offer is not worth pointing off the agreement- as they Never honor the agreement. My first bad experience was the first airline booking with Sata Air. The four travelers paid $55 to OneTravel to book our four seats on the plane. When we checked in our seats had never been reserved and we forced to take terrible seats in the back of the aircraft. When we attempted to contact OneTravel seeking a refund, this group would never respond to our e-mails.

I had booked a flight home from the Philippines. I was looking at my receipt as pictured and it says make sure your name is exactly as it is on your passport or to have to call and have it fixed if it is incorrect. Mind you the only thing wrong was my middle name was abbreviated. So I call the customer service and they told me they can't change it and I have to pay $250 for cancellation and I had to purchase another ticket for $1150. I will never book with this company again. They will rip you off any chance they get.

“SKETCHY” doesn’t even begin to describe this company!!! We had a family emergency in Puerto Rico right after Hurricane Maria. As soon as we heard the airport was re-opening we went online to book our flight. Onetravel came up with what we thought was the best price. Unfortunately we booked through them. It took us several times of putting in our credit card info to only have the next screen come up that said “that flight is no longer available”. Of course every single time it happened the price kept rising. We finally got one to go through. We THOUGHT we were good. We got our email confirmation right away only to find they changed the dates on us. Our dates were NOT flexible.

BE WARNED!! False advertising for 24 hour free cancellation: Do NOT do business with this company or you WILL be sorry. OneTravel.com and CheapOair are the same company, employing unethical business practices. I booked a multi-cities ticket with them, the e-ticket was issued. 3 days before departure, I was told that one segment of the flight cannot be confirmed. I needed to either purchase a new ticket which would cost 50% more or get a refund. 3 DAYS BEFORE DEPARTURE!!! STAY AWAY from them!!

We book a flight for a friend but he had a family emergency so he had to get off that plane. That travel insurance is a ** scam... They will deny you and never give you a credit for the damn ticket. Never booking a ticket again ever. Y'all are wasting your money if you book a ticket and travel insurance. They make you wait a ** month to "review " but end up denying anyway. Family and friends never booking from this place. I have 2 words for this place. ** YOU.

I purchased flight insurance on a flight in order to make sure that I was able to cancel it if I needed to. The flight cost was 650 dollars, insurance was 60 dollars. The flight cost me 180 to cancel from the airline according to their policy, then OneTravel charged me an additional 250 to cancel. Purchasing the travel insurance was a complete waste. I will never buy from this company again.

I booked a ticket on 03/13/2018 for my husband to travel on 03/14/2018. Firstly upon booking the price offered $1,899 was not that which was finally charged of $2,089 which was apparently hidden charges. I should have been weary from then. We received two confirmation emails with payment details and even gate changes was forwarded to us on the morning of the flight. My husband then arrives at the counter for check in to be told that the ticket was not issued by the company.

I also had a terrible experience with them. Booking a flight with them revealed a host of unanticipated hidden costs which made me very suspicious of them immediately after confirming a reservation - which the website said I have 24 hours to cancel. I decided to cancel and then uncovered another barrage of conditions and costs associated with canceling. I finally canceled and lost money on the deal, and am not certain I will actually get my refund. I learned a lesson not to use these online cheap ticket deals, and wish I had a better venue to alert other unsuspecting travelers of our experience. I see lots of other disgruntled and scammed travelers among reviewers.

Had to pay to change name on tickets the day before check-in. Was told the airline charges $60/ticket and without the change we would not be permitted on our flight. What can one do but agree? I then got an email from the airline with the change costing 20 Euro (which is about $25). I was clearly told by the agent the cost was $60 from the airline. They lied to me. They had my middle name with my wife's name, that was the issue. I have my suspicion I did not make that error myself when I booked on their website, but I can't prove that. Will never use them again.

This was more of a mis-understanding. I had booked the tickets but the records did not reflect properly on the one travel website and the charges also did not show on the card. But, after my first review I got a call from onetravel and they told me that things are good on their side and the booking is confirmed. updating my review and rating after that. hopefully no new issue arise later on.

We booked a vacation package with OneTravel and shortly thereafter got an email stating that our credit card was declined. No way! Checked with the credit card company and card was not declined. Called OneTravel and was told that the hotel part of the package had increased $800. Do you authorize that charge? NO! We ended up checking Orbitz and it was about $30 more so we booked the vacation with them. A couple days later I find out that OneTravel charged me for the airline part of my trip. They are now trying to tell me that they cannot refund me. I thought my credit card was declined so how did that go through? They have NO idea. Luckily, I can just dispute the charges with my credit card company and show them the letter that says they declined the charges, which they didn't!

I think his name was Tyler. He had the patience of Job with my wife on Monday evening. He had to repeat the same information to her at least 10 times. A good salesperson. I just hope we made the right decision by flying into Ft. Lauderdale instead of Miami. The money we are saving on the flight we have to pay in shuttle transfers to the Port of Miami from Ft. Lauderdale.

I purchased airline tickets from this company and unknowingly when I booked my flights for my ENTIRE FAMILY 6 tickets total I also agreed to a “cheaper flight option” where they will email you cheaper flights around the dates you booked to get you the lowest rate and your flight will be changed to that instead of what you originally booked and you receive an email and you must decline that alternate cheaper flight within 24 hours. I have never heard of this or was aware that was a possibility so was not checking for any email notifications for this and received several emails a day with deals they have so this email went unnoticed to me. I went to print out my airline tickets since I was supposed to be leaving in two weeks for our vacation. I then realized the date on the tickets was not the dates I had booked. Both departing and returning flights were different and I was changed to a one day flight returning the next day.

I purchased two tickets on OneTravel. A month before my flight, I received an email saying my flight was cancelled. After calling the company multiple times, being passed from agent to agent, filling out three refund requests a month later I still haven't received a refund!!! Do not book with this airline, you're just throwing money out the window.

Extremely sketchy company. Hidden $75 fee not clearly stated on the website when all major online travel agencies allow FREE 24 hour cancellation as do all travel agencies. Absolutely will never use OneTravel again. They use fraudulent business practices and make cancellation as difficult as possible: you must call, then you are placed on hold, then you must receive an email with a password, and then give that password to the person over the phone.

Everything was simple enough and the site supplied a lot of options to choose from. One thing stood out was the extra charge for seat selection on PenAir.

Booked a flight from Stavanger, Norway to Zurich Switzerland on December 26th 2017 for travel in June 2018. While on holiday in January I received a notification of a flight change. When I returned home I checked the original flight, which was still available only for $350 more. When I contacted OneTravel they were very vague. So I asked for a refund so I could reschedule my flight. Now get this. They said the refund will take from 30 to 60 days. OneTravel is located in Las Vegas.

This was the most horrid experience. Their business model is BAIT AND SWITCH. You spend time picking out flights (be careful because they might have switched your dates) and then when you click on buy tickets, the price goes up $200. You call them and you get persons with heavily accented English who speak very fast. They tell you one thing and then all of a sudden they tell you something else. I found the same exact flights directly through American Airlines for more than $200 less. They are not to be trusted. Use them, if you like, to find flights but then call the airlines DIRECT!!!

I booked a flight when I saw the sign said "24 hour cancellation", then I found a problem that caused me to cancel after 10 hours. Guess what happened, they charged me $75 per person for processing fee. I objected and told them, "You did not mention it in your website," they said it is written 24 hour cancellation with a fee. I searched again and again, it was a total lie; it never and nowhere says with a fee. It is dishonest and is not acceptable.

I paid about $900 US for my ticket and due to health problems I had to cancel my ticket. To make the story short, they only refund me $200 they kept all the money and I don't know how this fraudulent company is still in business. They charged me for seat assignment that I never ordered and they charged it twice and I will not be travelling, they are a scam. They are operating just to rip off customers.

I booked a 2 flight to go to away for a wedding. When got to the airport there was a mix up and the flight was booked backwards so instead of leaving from Canada my flight was booked to leave from Jamaica. They would not change any of the flight even asked if they could just change the dates of my return flight and I’ll pay to rebook the second way. The people said to me, "Ma'am your 1000 dollars is gone so you should just give it up." I’m a student. I can’t afford to just rebook flights on the spot. After hours of arguing I had to just book a new flight for both of us so we Could make it for the wedding. They will not give me any assistance just keep telling me to forget it and to make matters worse they charged me twice for that trip and now being on my trip I can’t even use my card because it’s beyond my limit maxed out.

I booked a flight 5 months in advance. Because of a change in business plans, I had to change my itinerary. The changes took place 5 months before the flight. I was told there would be a $175 fee to change the flight. The fee was nearly 50% of the ticket price. I can understand a 5% or 10% fee. I wasn't able to cancel the ticket either. Their customer service was absolutely no help. Stay away from OneTravel! I feel totally ripped off.

Worst experience. I book the ticket for India. After booking couple of hours I want change the date, he says pay the cancellation fees and price diff, but site show same fare and he demand me $250 plus cancellation fees. Very bad experience.

Worst experience... I booked a flight for 71 USD and within an hour realized I made a mistake. In order to change the flight I had to pay for a new flight and then wait for a refund on the previous. To cancel you get a refund, but pay a 50 USD fee!!! I just paid 50 dollars to this site!!!

It's my first time with this agency and I'd to give out warning. So far, I've heard this crook is running two traveling agencies, another one is the "Cheap..." I called to book three seats for myself and children in advance for summer out-of-country. It was seven months in advance thinking it would be cheaper. It was so hard to understand that lady on the phone. From the very first day that I paid, the tickets online would show two seats confirmed and one seat "pending." Two months had passed, They emailed me to ask if I could change the flight. I was okay with that thinking everything appeared to be the same.

On 2/3/18 I wrote a scathing review about the very disturbing ticketing purchase process with OneTravel/CheapOair. I was charged for items that were not revealed during the purchase process - routine seat selection and a service charge for booking the flight. To add insult t injury, in the two days following the purchase I got multiple emails from OneTravel alerting me that one or more of my reserved seats (for which I was charged $19.99) were no longer available and OneTravel reserved the right to assign the seats at the gate.

I only gave them one star because I had no choice otherwise I wouldn't have even given them a half star. I was not informed over the phone of a 50$-75$ cancellation charge until I called back to cancel the booking due to my credit card company rejecting the charge on my card thinking it was a fraudulent attempt, so I booked another flight with a different credit card.

I was only trying to purchase flights because I thought I had found a good deal. After hours on the phone and it started 5 minutes after I filled out the credit card info to pay for an order. I will highly recommend you trying somewhere else for your travel needs. I have heard that this company is also owner of another company called cheap travel or cheap airline. Crooks I tell you... Crooks.

Agent "Gary" went beyond the call of duty to resolve my issue, a mistake that I had made in the spelling of a passenger's name. He was very polite and helpful through the process which was lengthy due to computer problems. I have used "OneTravel" before and have been very satisfied with the service offered. Thank you "OneTravel".

I thought that I just book a round trip fare for $513.00, and I was waiting for the online confirmation. Instead of the booking confirmation, I received a message on my computer that the ticket was sold already and is no longer available. I did other researches, and I could book the same itinerary for $555.00, but I didn't since the prices have increased. I checked my email, and I received an email from OneTravel stating to call them because they have better "unlisted" prices. I thought that I will get even a better deal, but unfortunately, after spending a good amount of time on the phone with a representative who barely spoke English, after all, he offered me a ticket with the same itinerary, for the amount of $768.00. That's a difference in price in the amount of $255.00.

I must say, OneTravel/Cheapo air did contact me and resolved this situation. They have refunded the $600 for the bereavement fares for my clients. Thank you very much, my faith is restored

I bought a flight via OneTravel for a flight from Krabi, Thailand to Bangkok, Thailand. The airline, ThaiLion, canceled the flight. I called OneTravel to let them know of the cancellation on November 11th and after they refused to look into it themselves I forwarded the email from ThaiLion to OneTravel on November 29th. After many unprofessional and misleading conversations and emails with their reps over the course of 2.5 months they still claimed that they were waiting on the airline to confirm. It's very clear to see that the flight was, in fact, canceled. I spoke with ThaiLion and they said that they confirmed this months ago with OneTravel.

Buyers Beware of this scam outfit out of Las Vegas. Once you book with these scam artists, they will continue to submit charges to your credit card company at sporadic intervals which makes it very difficult to keep track. Just got a notification from my credit card company that they have submitted for another $70 baggage fee. They also added a $79.22 fee for who knows what. Then they charge another $10 fee for processing your $70 baggage fee. SCAM. This outfit needs to be challenged for their unethical practices by some authority. They (Debra) could not justify the fees.

I am among the many passengers who followed the link for checked in and baggage fees and it says 20kgs but when we get to the airport, we were charged tremendous amount. We were all surprised, especially if you are coming abroad with lots of baggage. OneTravel is giving false info or hope to all the customers. No choice but to pay. It is a broad daylight highway robbery!

OneTravel Company is a fraud company. If somebody want to use this side be advised that you getting in a lot of problems. Me and my husband purchase vacation package from December 30 to January 6, 2018. This vacation never took place because when we came to the Aquamarina Beach Hotel, they said that reservation canceled. No language at night in another Country (Mexico). We did not know what to do. We were looking for the place to stay. Because it was on the 30th of December all hotels were booked. We found one for the amount of $750.00 a night. I spoke with the representative from OneTravel on January 7th after we finally came back. On January 19, 2018 I called again to find out what about our refund. I was put on hold for three hours and then they disconnect me. If the Company will not refund our package we are going to the court about this matter.

Do not book with this company. I booked a flight and there was a hidden fee of $19.90. As soon as I called and complained they refunded this amount. They are hoping people won't catch it but my Visa Credit Card company sent me a potential fraud email. They stated it was a fee to select my seat but that fee had already been collected by the airline.

When I booked the flights, I thought I was getting a deal of $1300 and 5 connecting flights round trip. 3 flights later, I was in Europe and found that all my colleagues paid $850 round trip with non-stop flights! I was exhausted and frustrated, but thought at least my way home will be easier. Nope! 8 hours of transit, 15 hour layover, and another 21 hour flight? Once I got to the foreign country, of which to switch flights, the airport tried to send me to a hotel. I am a female in a foreign country, alone, I am not leaving the airport!

In addition there is this moronic airline agent called OneTravel, who sent me to wrong city, I told them for weeks I want to go to Leon Mexico. Damn lady keeps saying Monterrey... WTF. She dont get it. LEON MX. So now she convinced me I'm dumb. It's the name like JFK... I arrive in Dallas. I have to buy new ticket. Cost 700$ US and credit card did not work even though I paid it off. And a hotel $100, and this is true cab driver kidnaped me to the Mexican border. It's true. Look 800 complaints, they played the recording and I do say Monterrey. "Listen ** I dont want to got to ** Monterrey."

I booked my flight in September. Paid 1000$ for 3 people to Montreal-Cali-Vegas. Everything went through. They called me 2 days later telling me that I owe 89.90$ for the seating. I was ok with it. I asked to pay in a week. When I got paid and I paid it they said my credit card accepted the payment. At this point I thought all was good... I'm a week from my trip. 2018-01-26 is the day I leave which is next week Friday. I called to check when I need to be at the airport and they told me I owe them the 29.99$ then the same lady told me I owe the whole 89.90$ and then processed to say I paid it in two payments.

I'm from Canada, I booked my flight in Canadian currency! Listed on OneTravel website in Canadian Dollar! But these guys charged me in US $ to rip me off in Currency! If you give me the price in Canadian Dollar, I expect the exact amount listed and on my invoice debited from credit card! Not less or more! And there is no service charges listed, don't ** charge ** I'm not aware of. And then when I call them, they just pass you around until the call drops!

I would have given this company negative stars if possible. This travel company booked me a flight from Bangkok to Seattle, WA through China. What they DID NOT tell me was that I need to get a $150 visa IN ADVANCE to take this flight. They expected me to apply for a $150 visa, for a 6 hour layover. How does this make sense to anyone?! I called several times and they were no help at all. I ended up buying a last minute flight, while in the airport, and it took me 71 hrs to get home after $1000+ additional costs. After a 2 hour phone call, they refunded me $12.95. I was also unable to recoup any costs through my travel insurance, because it was an error on OneTravel's part. I cannot believe this company is still in business. Complete scam artists.

OneTravel is a rip off. I messed - spelled my daughter’s name (typo) instead of Ashley I put down Ashlee, and when I tried to correct it, they made me pay $50! Will never use the company again and discourage others from doing so.

On 10/25/2017 I made a reservation with "OneTravel" and requested an aisle seat for reservations from DEN to ATL to BOS. They accepted my card and 2 days later I was informed that my card was unaccepted for the requested seat but it had been accepted in its entirety for the total cost. I called and requested they cancel the charge in that I had made reservations direct with the airline and was seated where I requested. I called my credit card company and asked that the charge be disputed. "OneTravel" told my credit card company that the charge was not refundable and hence they would not credit my account. Hence I was billed again for a charge that I never incurred.

I booked with them flights from San Juan to China, paid and when I was returning from China my ticket was cancelled by them... A very unpleasant and costly situation. Imagine yourself in China without a return ticket. I ended paying to reactive the ticket, paid twice for the same. When I reached home they refuse by all ways to reimburse the second amount paid. Customer service in India or Mars hardly speaks English. A nightmare. Don’t book with this company. The attached images shows that I paid $874.66 for the air tickets that include flight HU7961 on Oct 26, 2017 seat 50D and I was billed 1330 yuan about $202.00 to take THE SAME FLIGHT ON SEAT 36D...very bad from OneTravel...

I used onetravel.com to book a discount airfare. I didn't realize, however, until after receiving my confirmation that the dates for the low-cost fare had been changed by the website. I saw their 24-hour guarantee, so immediately called their customer service desk. After over 90 minutes on hold and talking with two men who barely spoke English, I was able to cancel the flight, but then they charged me a $50 cancellation fee, and another unspecified charge of $65.94. DO NOT USE THIS SITE!

I booked a ticket and was told it was confirmed and the itinerary number was forthcoming. The next morning, I woke up to get a notice that the itinerary was cancelled and the price of the ticket had gone up. When I tried to call customer service, I got transferred around, cut off and finally transferred to an automated survey. AVOID AT ALL COSTS.

Booked a round trip ticket from Atlanta to Tampa, upon completing they changed the flight dates when I called them (they all have heavy accent and act like they don’t understand what you tell them) but can tell you how you can pay lots more to change the dates to what you intended to purchase. Buyers be aware. They will change the dates on your bookings. Pay attention to small details before you complete your transaction.

I got a phone call from OneTravel customer service. The representative mentioned that he wanted to see how he could resolve the issue and listen to my recommendations on having a better customer satisfaction in the future. I was happy to hear that they are trying to improve their services. He listened to my comments and mentioned that he will relay my observations to the respective department. He also offered to refund the $50 they had charged me as an act of good faith. As I thought that I could remove my review, I told the representative that I agree to remove it. But It does not look like I can remove the review; only to add a resolution to it. So, here I am writing another one on the good customer service that I received from this representative who called and tried to rectify the problem in a fairly professional manner.

The company (costumer service) called us back and refunded us all tickets and cancellation fees. We Appreciate the time they took on resolving all issues.

I had the misfortune of going onto the OneTravel website to book a flight from Washington Dulles airport to Orlando international (very specific request for non-stop flights). It showed me the first flight at a reasonable price and I booked it only to find on the confirmation itinerary that it was leaving from Washington National and not Dulles. After half an hour on the phone to try cancel this mistake which is due to a rubbish website, they charged me $50 in cold blood. I was fuming and could not get past the Indian call centre to speak to someone in charge of the site. If you're ever tempted to book a flight DO NOT EVER use this one.

My experience with OneTravel was frustrating and one of the worse examples of customer service that I've ever experienced. Civil Unrest in the country I was traveling to caused me to cancel my flights. When contacting OneTravel to see what options I had was horrible. First the customer service agent did not speak English fluently. At one point, he asked me, "Why are you calling"? To make a long story as short as practical, the fees associated with cancellation added up to more than the ticket price. I would owe them more money!!! I sat on hold for 15 minutes, then hung up on. It is very easy to use their website to book a flight but just hope you don't any reason to talk with them.

Booked flights in July for a trip to Ft Lauderdale to take a cruise on April 1 that ended up in Puerto Rico, because of hurricane. The hotel I planned on was cancelled so I wanted to change my flight to leave Puerto Rico early. After more than $500 in change fees I still have not received a correct new booking for the earlier return flight plus my departing flight was also changed to a two day departure which messes up getting on the cruise ship on time. I will never use this company again. Will call credit card company and see if I can cancel payments.

I bought a ticket in advance for December 20, 2017, everything was well. So Friday before the flight or 4 day before they change my ticket blaming Avianca who had canceled the flight and I should travel when they want not when programmed. All lie. Avianca has not canceled the flight but was pleased two hours. For this reason I was for this reason 15 hours in Lima y 15 hours in Bogota, before arriving at Boston. My original flight had only 2,30 hours delay. I do not have enough space to write all the setbacks I has for them and their greed to sell more than capacity of the flight. Do not have people speak Spanish. Their employee attends very badly the public.The OneTravel should be suspended the license of the sale of flight by irresponsible.

I found the two persons I had to deal with when making necessary changes to my itinerary, to be professional, businesslike and effective. The only thing I did not like was that my fare escalated significantly with the changes. However, I understand that this may have been unavoidable because airline fares are not rational in how they are set. But at the same time, one is at the mercy of OneTravel because one is at that point a captive, i.e. having paid a non-refundable fare, it is obvious that the customer can't say "oh never mind, I'll check some other sites to see if this new fare is comparable with what I could get elsewhere". So perhaps a little more assurance that the new fare is still the best available, would be nice.

Only what matters to them is money. I purchased a flight ticket from Vienna to Toronto. The flight was provided by TAP and was slightly cheaper than other airlines. However, they forgot to mention that checked luggage was not included and that I would have to pay 80 Euro for each flight. When I called them to complain, the supervisor speaking to me was totally arrogant and not trying to resolve the problem at all. Still repeating that is airline policy. He told me that I should have checked on the TAP website before I made the booking. Well, then I would not need to book the flight with One Travel... Never ever use them again.

My husband and I decided to use OneTravel.com to buy inter island tickets from Tahiti (PPT) to Bora Bora (BOB). We started the purchase in Sep 2017 and the trip is in Feb 2018. For each segment of the purchase we took screenshots. Throughout the whole purchase the departure and arrival were correct. However, as soon as we hit confirm, Onetravel.com changed the arrival destination.

Long story short, the one thing that I’ve been looking forward to as the year comes to an end, was a family vacation. While online I booked my Flight on Tuesday, December 5 to travel December 17 and return on December 22. It wasn’t until I received the itinerary that I realized my flight was booked for December 17-December 19. I immediately called them to fix the issue. All I needed was to change my returning flight to December 22. I talked to one gentleman who told me, “we didn’t make a mistake, you did, so now you have to pay an additional $300+ to change your flight”. Another gentleman said, “why don’t I just cancel your flight, wait 7-10 days for the money to be placed back on your card and try again”.

The website decided to delete half my name when ticketing. When I got the confirmation it only contained half my name. I called to resolve and they charged me $50 to fix. I double checked the info prior to submitting and it was there. There is no way I only typed half my name. I feel I was intentionally cheated by the website. I will never use them again and neither should anyone else.

Travel one people says that "all prices quoted are accurate..." which is false. I have got a different statements from literally 7 OneTravel people I talked to regarding my issue. All they care is about taking as much money as they can from their customers. I am a frequent flyer but because of their horrible service and always changing statements about fees I will never ever going to book my flight with them. I literally had to pay $2000 for economy class for my U.S. to U.A.E. flight. My head is blowing out for paying this much for the economy class and these ** are enjoying by charging a whole bunch of money from customers. Go to hell travel one.

I booked an international flight by phone, a salesman told me that I could have two checked luggage. But after bought the ticket, I immediately found it was not true. So I asked to cancel the ticket. Before buying the ticket, the salesman told me the ticket was fully refundable in 24 hours. But when I asked to cancel just in a half of hour, they asked me to pay $75 service fee. In second day I called them to check the cancellation status, they told me they didn't cancel the ticket as I didn't like to pay the service fee. If cancelling it now I must pay many additional cancellation fees and only refund less than $100. I asked them if they were an American company, they told me they were international!!! So I had to call my credit card company to get my money back.

I was late for a few minutes to check in. I called them but they couldn't help. Only money matters to them not customers. I lose $999 and being upset came back. It was for international flight. Rest in peace my $999... miss you. I suggest them to help the customers because they spend believing you.

I bought one way 3 tickets from Stockholm to Oakland California. I got e-mail confirmation, text message and e-mail, "Prepare for your trip," and 4 hours before flight got text and e-mail about terminal and gate number. But when I went to the airport there was no booking confirmation with airlines. Called them saying, "We called you, we sent you e-mail. Your card did not go through," so and so on, "Let me contact you my supervisor" and supervisor never came on line despite holding for 30 minutes and ended up buying standby tickets for thousands of dollars. Just don't be victim of cheap fare. They are scammers, con artists and simply thugs. Hell with this travel website.

Called four times to change my flight time, as the airline had changed the time of my flight. After 45 minutes, and having been passed to three different people, they hung up. I called back, told them my problem and was told they would call back to verify the time change. Of course, they didn't call back. After 24 hours I called again, and finally got a result. I need to upgrade my flight, so called back a fourth time, and was told I didn't know what I was talking about, in fact I was shouted at. I told them I wanted to upgrade, and they hung up on me. The Indian accents were quite hard to understand, and they were extremely rude. I finally called the airline and booked directly, but now I've had to pay twice for my flight as OneTravel wouldn't cancel the original booking.

I have lost my green card thanks to these thieves, I booked my flight and the day of the flight they cancelled my flight without reason so I decided to go to the airport to see if it was a mistake and they didn't find me in the system, I tried to book another flight but it was too late and we were struck by a major hurricane so there was no more flights. My advice is to not trust this company. I believe this a huge scam. Just wish that someone does something to get rid of these scam artist.

My experience with this travel booking website was stressful. After I paid for the tickets, I found the dates were wrong. I called the number and talked to customer service, a guy with Indian accents and noisy background. I told him I just booked tickets online few minutes ago and found some errors we needed to correct. He kept me on hold for a while and then told me to wait for three hours for the airlines to change the date. After an hour, I thought about how could it took that long to change the time. I called back. A lady with Indian accent answered. She did the same thing that putting me on hold for 10 minutes then came back. She would call me back, but she never did. I called back again and asked for a supervisor. I was again to put on hold for a while and returned said something I had to wait. Now I am still on hold... I felt like I was punished for ordering tickets with this website... wasting my time and money.

This company is a complete **. It is renamed infamous CheapOAir. I was point to them by Kiwi.com aggregator. They do not send e-ticket, but instead send mail that states something like "we tried to call you, please call us back". They tried. At 7:00 Saturday morning. Very smart. I called to them. They asked me to provide phone number of PayPal to verify my PayPal account. I am dreaming? They are? Cancelled. Never again.

I am giving OneTravel one star because I cannot figure out how to give them zero stars. So I am only going to post when I can prove. This is a pretty sleazy company. My wife bought tickets from Dulles to Brazil. The flight out was fine. We got to the airport for the first leg of the flight back and had no reservations. We ended up buying tickets on another airline to connect to the rest of our reservations. Six weeks and several communications later, OneTravel actually asked us to call One of the airlines they had bought our tickets with. Their customer service appears to be in India. In each communication, the response is the same: give us 3 to 5 business days.

On the way to my uncle's funeral, after 30 hours of air travel and a $2700+ US plane ticket from the US to Argentina, my mother’s flight was cancelled without her knowledge. She then had to purchase another flight and waited 5 hours for the next airplane to leave. My uncle died 1 day later, however, 5 hours was taken away from my mother. Worse, she purchase insurance and instead of a full refund, she received a $100 meal voucher. We have been escalating 3 months without any resolution.

I searched for specific dates for a three-city itinerary of air travel on Kayak.com which were returned with good competitive pricing. When I chose to purchase this itinerary I was directed that it was a "hacker fare" that had to be purchased via three separate websites as quick as possible to avoid losing these prices. I did my best to get through the three websites, one of which was OneTravel/CheapOair.

Started to book with this travel agency, when I noticed the return date was incorrect. Contacted them, they were trying to charge me an extra $50 to change the date. After some discussion they ended up not charging me the $50 and we ended up not working with them. And I think that was a good thing. RUN, RUN as fast as you can from OneTravel. This is the cancellation letter I received from OneTravel. And I have no idea who “ABIR **”? This is the person it’s addressed to, which is certainly NOT me...

I wished to fly from Porto Alegre, Brazil to Buenos Aires, Argentina on December 19th. On Nov 8th I filled in all requirements online to purchase a One Way ticket for US$320 from company "One Travel" (WK Travel Inc). They confirmed and asked for passport and credit card details, with which I complied. I received NO confirmation, but 12 hours later they asked me if I was still interested in flying with them to Buenos Aires, offering me the same flight? I replied by redoing their purchase form and once again, giving both passport and credit card details, and received a flash on screen saying "Congratulations, you got the best deal." Once again no confirmation, and again an email 16 hours later requesting I buy a ticket from Porto A to Buenos A?

An extra letter was added on to the end of one passenger's name on a ticket. OneTravel was no help in getting it fixed. They claimed that they could not help, have the airline do it. BS. The airline said that OneTravel made the booking they must fix it. Finally OneTravel agreed to fix it for an additional charge of $75; then said this was just their fee, there would also be a fee from the airline. All of this was done by an agent who had a very "don't give a damn" attitude. His India based accent on the English language was nearly impossible to understand, particularly with the very loud background noises generated by other workers that I was forced to listen to while being left on hold for long periods.

Booked 2 reservations online recently and called several times. Encountered people with heavy apparently Indian accents who spoke fast and difficult to understand. They didn't inform me of service fees and exactly what amounts my CC would be charged. I had no idea regarding these fees which made the cost of the ticket high, not a cheaper fare as they advertise. Wouldn't use them again. Use the airline directly. Also Spirit Airlines comes up when you type in airlines to your destination which is not economical. Bad experience.

I purchased tickets to the Bahamas, and my Condo etc. through One Travel. I also purchased insurance through Trip Mate. Trip Mate will not process my claim. They say I have to go through One Travel. They have done nothing for me but have me wait. Never book through this agency and do not waste your money on their insurance.

My Ticket was canceled 4 days before departure due to a lack of confirmation from Spirit Airlines. Their agent although very friendly and helpful was unable to get me back on the same flight for the same amount of money. I had to pay an extra 80 dollars for my ticket due to the last-minute arrangement. I also had to change my dates in order to land this price. Furthermore the agent placed the departure booking as two distinct legs with Spirit so this meant that because it wasn't a connecting flight I had to pay for my carry-on twice. All in all my experience with this company was not satisfactory at all and I will not be recommending anybody towards their services. I'd rather pay a little more upfront and not have to deal with this stress which ended up costing more money than had I just gone with a different company.

I purchased a few tickets and within 15 mins I was on the phone trying to cancel them. They said there would be a fee to cancel. I asked to speak with a supervisor and was told that the supervisor was too busy??? I ended up paying $210. I total rip off!!! I will never attempt to deal with these people ever again.

I've had two issues with OneTravel.com that occurred within a couple of weeks of each other and I will never use their services again. Booked ticket from Sofia, BG to Chicago, USA 3 months ahead of time. Two weeks prior to travel, they sent me an email (no phone call) that my ticket was canceled by the airline Air Berlin. Because of this, I incurred a premium charge of nearly $200 on top of the original ticket price as I was forced to rebook with another airline. OneTravel.com did not assume responsibility and only refunded me the original ticket amount.

I called to cancel the trip four times and it was not 24 hours. If I got it done on the first call it would not have passed the time. I talked to six different people and still didn't get any satisfaction. I had to call back so many times, because I couldn't get someone to answer or get me to the right person. I also was hang up on twice and was on the phone for over an hour to no avail. When asked why I wanted to cancel I told them that my friend was also looking for tickets and found them for less. I was told I can get credit for a year, but will have to use the four tickets for the same people. Not satisfied at all.

OneTravel has been very good at follow up on our January flights. Our only complaint rests with the airline's flight changes that impact us. Longer wait times at airports for connecting flights. Also, an early departure from Orlando, Florida to San Francisco is changed to an ungodly time of 615 a.m. While I don't blame you for these changes, we are just not happy to leave home at 315 a.m.

I was entering information using my cell phone and the ticket was booked for the 12th not 10th... I called right away and they charged me 100.00 to cancel my ticket that was booked within 10 min of booking... Not to mention they charged the 100.00 on the spot however I still haven't received a refund. This is how this company treats the military... Also American Airlines was no help because it was booked with a 3rd party. Don't use this company stick with Skyscanner or Expedia or the airline itself.

Please do me a favor. "Don't deal" with these people. They sale you ticket which have 24 hours delay at airport. And when you call these people they tell you there is a charge of $320 although the original price of the ticket is $80. Don't deal with these people, and don't deal with these people.

I was with customer service for more than 30 minutes trying to change the return date for a flight I booked for January, I was on hold for about 4 times... At the end they say it’s not available the date I wanted although at the same time I’m on their website checking that date and it says available. I was willing to pay another $300 for rebooking but they’re asking me for another $700+ for it. Customer service sucks!

Dealing with OneTravel has been a nightmare. I have tried to get a correct booking itinerary since July 4, 2017. I have made numerous unsuccessful calls. I selected seats on the flights ahead of time and received the charge on my credit card but couldn't get them to send me an itinerary showing they were confirmed. I will never use them again!!!

I am writing this review to warn people to not use OneTravel to book flights, regardless of how good of a deal it may appear. The booking process actually went smooth and gave us the correct flight dates that I submitted. The first issue was that OneTravel has a feature that allows you to reserve specific seats on a flight. It shows a seating chart grid and you can select a seat(s) to reserve. I was still debating on if I wanted to reserve seats and clicked on four total seats (for two different legs) and figured I would see how much it costs and decide from there. Well, there was no "Checkout" or "Review Order" page. It automatically charged me using my PayPal information the site had conveniently saved. That was shady to say the least. It was an extra $115, but I decided to let it go.

Just booked a flight with this company and the system somehow mixed up our dates. I immediately called them and they had me on hold for nearly 2 hours. They wanted to charge $50 a ticket to cancel our order or $400 to get our original dates back!! Complete scam artists!! AVOID THEM AT ALL COSTS.

I couldnt have been more disappointed than my flight with you and I will never use your services in the future. My flight to Dublin went well but my return flight you let me down. After winning the world karate championships in Ireland. I flew from Dublin to Toronto. Once I arrived in Toronto I found out that I was flying out from Hamilton not Toronto and at my own expense to get to Hamilton with my luggage. Only to fly to Montreal. I had to pay extra to fly out of Toronto to Montreal. If you call that a great deal. I call it a scam.

Travel one has called me and rectified the situation. It turns out that one of my tickets were refundable to which they promised a refund and they offered me a credit to the second half of my ticket which I can live with. I just wanted to be treated like a person and be given some sort of solution and customer service and I got that.

I put my airline name and put in what I wanted, price seemed good so clicked and then realized US dollars. Thought "oh no", I live 5 miles from my airline in Canada. Why would I pay US funds? Immediately called my bank to cancel before it went through my acct. They suggested changing my card #, which I did. Didn't think anymore about it. I later had my card put online and noticed the amount in US funds. Never having rec'd an itinerary, couldn't figure out who to call.

It is the worst travel agency ever - they are liars and the 24 hours cancellation policy is NOT existing as they charge you 50 dollar per person. Also they are more expensive than other better agencies - run away from them!!!!

Today, October 15 '17 I was supposed to fly to Holland to visit my dying father. When I checked in at Westjet I found out that I did not fill out part of my name from my Dutch passport on the itinerary. I called the travel agent OneTravel right away. They told me that there was no way they could change it and continued to convince me I had to cancel, so I could get part of the money back. I did give them permission to cancel my flight. Then he tried to push me into buying a new ticket right away, saying if I did not, I might not get any money back. When I went back to Westjet they couldn't do anything because the ticket number had some digits in front of it, indicating that only the travel agency could make changes. The travel agency promised to pay me $500us back from the $1025us and charge me $200us for the cancellation service. I can't afford to book a new trip. I wonder, have I been scammed by OneTravel?

The worst experience booking a flight ever. They charged my credit card for the flights for 3 people separately (which is fine) then there was an extra charge for $57 (fees?) on the site, then even on the checkout page, there was not an extra $57 to be charged. It was even charged at a different time. Then when we needed a simple name change... it was absolute hell. Call the airline directly for fights. It's the same deals. I absolutely do not recommend ever using OneTravel for any reason. The people on the other ends of the phone do not speak very good English and are downright rude. One person actually just placed the phone down on the desk and left me there. Then American Airlines ended up charging me $50 to do the name change anyways.

I'm very upset to discover that a roundtrip flight I've booked on September 9, 2017 was altered by company & now they refuses to cancel or refund me. I will be going to News networks & social media. I booked a flight for departure from Orlando, FL on Tues. 11/21/17 @ 8:10a to Philadelphia, PA with an arrival time of 10:33a. My return date was booked for Sun. 11/26/17 @ 6:15a & returning to Orlando approximately 8:45. Now this was made more than 2 mos in advance. On the morning of Sat. 10/14/17 around 10 am, my boyfriend asks, "honey, when are you leaving for Philadelphia again?" My response was "huum, let me check my confirmation!" So going into my saved emails, I opened for the first time my Booking Confirmation from One Travel. "What!" I said in shock. "How did this happen? I need to call right now & get this straight!"

I wish I read these reviews before I booked with this company. I bought a plane ticket in the US and 5 min later I check Orbitz for exactly the same flight and it was $100 cheaper. I requested reimbursement of the difference for their price match policy and the guy told me the tickets are not "the same" because this ticket included one regular size carry on (no check in free luggage) when Orbitz only said a "small personal item". ** excuse! Never use them again!

In my entire life this is the worst experience I've had. Booked tickets from Germany-Denmark-Zurich. Before I made the bookings I clearly spoke to one of their customer service and asked if it comes with check in baggage and she said yes!! So I continued the reservation but when I was at the airport the said airline (Air Berlin) told me that I ** need to pay €180 for my baggage because it doesn't comes with it knowing that the ticket I purchased is expensive already around $200 one way plus another €180 for my baggage I paid at the airport. Horrible! Horrible!

Two airlines were offered for a trip from Detroit to LA. It ended up being very confusing when adding luggage fees etc. After many phone calls we were told that all the "extras" seats & luggage needed to be placed at each of the two airlines separately. 2 hours later I still have no luggage paid for or seats. Very confusing & not one person at OneTravel could help us without charging us for that help. Now the trip is being offered at a lower rate. The two airlines that we booked were not helpful either as they both insisted that it needed to be taken care of online, or there would be a charge. OneTravel you have disappointed us with your service & made a trip of a lifetime start off as our nightmare.

Just booked a flight from San Juan to New York. They change the date on my search. Try to change the date and the site already booked my flight. Call customer service. According to them there are no flight available, that I believe is true, but when I told them I wanted to cancel the flight they told me was going to be 100 dollar cancellation fee. I canceled the flight. They charge my card $100 cancellation fee. Never going to use this guys again.

We booked a flight late on last Friday night to Venice. I could swear it claimed 24 hour free cancellation, less than 10 hours later we changed our plans. They would cancel for $75 each ticket. They kept giving me number for CheapOair to get supervisor. Called numerous times, got same girl, who kept giving me the smart number to call that she was on. Could not get supervisor or customer service. Very dissatisfied, was ready to book another flight, but will never use them again. She actually told me to read fine print. Much better companies to use.

I was booking a flight from Puerto Montt to Santiago de Chile on OneTravel's website, indicating all the required information. I got an Email saying that my reservation has been successful. A few hours later I got a second Email from the OneTravel, asking me to contact them because they needed to verify verbally my credit card information.

Because I am not familiar with different countries passports, I entered my friend's surname incorrectly. Because it is an international flight, the name has to be the same as the passport. When I went to make the change, it required me to call a 1-800 #. I am not able to make 1-800 calls from Kuwait (where I am) and asked a friend in the US to make the call for me. My friend called and said the person she spoke with was very nice and took the information needed and said she would get back to my friend in 3-4 hr. It's now been 36 hr and nobody has called. My friend is supposed to travel in 3 days and the name change has not been made.

We booked our flights from Burma to Nepal with a layover in Malaysia only to receive an email out of nowhere three days later saying that our refund for $433 has been processed. Not only had we never requested a refund, but the refund was only for a portion of the total cost of $706. Not only did the email claim we were receiving a "refund" they actually charged us an ADDITIONAL $433!!! My partner called them immediately and as of the writing of this review he has been on the phone for over an hour and is STILL on hold! He has spoken to at least 4 different representatives each more incompetent than the last, was disconnected, had to repeatedly explain what happened, and still they seemed to not understand what was going on, could offer no explanation for the randomly canceled flight, why we were being charged again rather than refunded, and continued to resist giving us the full refund of over $1,140!!

This company sold me three tickets for Saturday knowing that the airport was going to be closed that day. When I called for a refund they made it impossible to get it back. I've been on the phone for nearly 10 hours in nearly a week. They've hung up on me. They've left me on hold for an hour daily. They told me to wait after 24 hours, then when I called back they said refund is only given if requested within the 24 hrs of purchased. I've spent hrs with these people and still no answers. Save yourself the time and trouble and run to someone else.

I was looking a multiple dates for my return flight and when I booked the flight OneTravel booked the Wednesday instead of the Tuesday return that I wanted. When I called the fellow was helpful but there was a $100 charge to change my return flight when their system made the error.

Says they have low fares, total BS! Was charged 1164$ for two tickets by them on an American flight and when I called American to make changes, found out that both tickets combined were 600$! When I called customer service to discuss, they answered and then put me on hold, I'm still on hold now going on 2 hours! Staying on the phone because it's funny and I want to see how long takes! How can a business be this horrible with customer service and still be in business? Would not recommend using this site for booking anything! Highly dissatisfied ex-customer!

Booked a flight on 9/8/17 for ~$160. The website changed the dates to alternate ones with some fine prints that I did not notice. Just 5 minutes later, I noticed and called them. They told me there is a $50 fee for cancellation even though their website says "Cancel in 24 Hour": another misleading point in their website. They also told me I may receive my money in several partial transactions and in 2 billing cycles of my credit card and only after some other service fees and penalties are deducted! When I asked to talk to supervisor, they put me on hold, waited for 40 minutes!!! Disconnected and contacted again. The second operator, after talking to his supervisor, told me the $50 will be refunded in 7 to 14 business days. I'm very dissatisfied and frustrated with OneTravel.com service.

I am writing this regarding a reimbursement for our JetBlue Flight 701 on Friday September 8 at 9:30 am from Ft. Lauderdale to LAX. Our confirmation number was **. As a result of the mandatory evacuation for Hurricane Irma in Southern Florida, my wife and I were recommended by our hotel to fly out by Thursday evening. In addition to this recommendation, we were told the last available flight out of Ft. Lauderdale would be around 8:30am Friday and were concerned our flight would be canceled, rendering us having to stay in Florida through the hurricane. We rebooked our flight to LAX for Wednesday from Jacksonville, since it was one of the only available remaining flights.

This company is a fraud! They steal money from us! I had an awful experience booking 2 tickets to Malta for my vacations with the child. First, they changed the dates, and when I claimed they asked for additional payment. I changed the tickets' dates for the first flight myself with the air company. When the time came, and we had to come back I could not check in, and once again I found out with the air company that OneTravel cancelled all my route! Without any instruction from my side, without any notification!

And I choose a date to fly on. I paid for it then I looked at the email and it was a different date than what I originally chose. I called at 1:30 on September 5 and I was on hold until 530 at night and I had to pay $70 more. I was told that we would've been waived but it didn't and I had to pay it. I was not too happy but they did get me on the right flight for the right day and coming back.

I bought an airline ticket for my husband on Onetravel because I saw the advertisement: 24 hours cancellation free. I had to cancel that airline ticket 2 hours after purchase. Onetravel gave my husband and me the runaround from toll free call to email. Onetravel will not honor what Onetravel advertise on the website. There is the penalty fee even you cancel your purchased airline ticket after 2 hours. (24 hours cancellation free). The customer service is from India without courtesy, professionalism and knowledge of the product.

I bought a ticket and realized that I had the wrong date, so I called customer service to cancel the ticket and was told I had to pay $50.00 to cancel a ticket five minutes after purchasing. WILL NEVER USE OR RECOMMEND THEM - LOST CUSTOMER SERVICE!!

I bought flight tickets from OneTravel on July 2nd, 2017 for journey in October 2017, paying USD 3126.43 including Insurance of USD 179 for protection against ticket cancellation. Received email from OneTravel that refund of USD 2506.43 will be made within 14 working days. I received refund of insurance amount of USD179 as protection was in case of my death or medical condition!! But more outrageous than this is non refund of balance payment of USD 2327 despite passage of over two months. I keep receiving emails that OneTravel cant assure me when payment will be refunded due to reasons beyond their control. This is completely unprofessional behavior, bordering on deception by a US based company & US is supposed to be the showcase of the world for professionalism, regulation and consumer protection.

Flight: I like OneTravel, it's good prices than others but I want make sure that you anyone make right times not interrupt different times. I received email from it was about change some time schedules, that's ok, not plan wrong time and place. I hope everything are safe. Thanks.

This is the worst travel agency I ever had used. 2 months ago I booked two tickets. From today, 20 days ago they noticed me that the flight routine has changed. And what do you guys think, when new tickets came? 9 HOURS BEFORE OUR FLIGHT!!! All the time we tried to contact them and every time they just told us that will be all ok. Well it isn't!! How is possible to pack in that short time, and catch the plane?!? For all you who are looking this page to book some flight, or anything else, please just go to next agency! For your good.

I cancelled the flight and fee was waived by an agent. After 2 hours flight was confirmed because agent made a mistake and now they want to charge me $50 fee which was waived by an agent. I was told managers will review the phone call and call me. I called more than 5 times and spent 1 hour on the phone. Nothing got resolved. I will most likely file a fraud claims through my credit card company against OneTravel. I have phone logs and emails. This is the worst experience I ever had. I will never book or even visit this site again.

I booked two tickets from Los Angeles to Barcelona on Level Airlines through OneTravel.com. Reserved seats are not included with this low-cost airline, so I went through OneTravel four months before my departure to reserve seats and paid the fee for the seats. I checked my booking on the Level Airline website a few weeks before my trip and the seat reservation did not show up. I called OneTravel to verify, and was assured by the person who barely spoke English that my reserved seats (window and an aisle) were assigned in the system and there were no issues.

WARNING!! Do NOT Use OneTravel.com to book your flights. Booked flights yesterday. I confirmed everything when booked. Confirmation came back with different date. Called again to straighten out; was charged a fee for booking change. Got that confirmation back, new flight 6 hours later than we agreed. Called them back; they wanted another booking change fee. Just spent over an hour (mostly on hold), but finally got it straightened out. Very stressful. I'll go directly through the airlines next time.

Do not EVER use this booking company. Ever!!! They scammed us out of $1,600 for 2 airline tickets. They will be rude, obnoxious AND give you attitude such as "What's the big deal, just pay for a new ticket. It's not as expensive as the first." And yes I said that word for word! Even the airline the ticket was "purchased" with, when they heard who it was booked from said they see it often with this agency, and many many people are scammed through them!!!! When you call, they don't even speak English and it's tough to understand them as it is. Even though we purchased travel insurance they didn't refund anything! Oh I lie, it was only $50 "credit" for future bookings. AVOID THEM LIKE THE PLAGUE.

I wanted to book a flight from Philadelphia to Detroit, because I received a promotional email from OneTravel. After completing the required information on their website, I continued to click the "continue" button, I suddenly discovered my card was charged $354. I was waiting the confirmation page stating my card would be charged, with a breakdown of the charges, so I could make a decision whether I would accept or deny the charge, that never happen! The airfare was $123, the baggage fees were $231, it cost more for my baggage to fly, than me! I called customer service (located in India) and was informed there was a $50 cancellation fee. I protested, informing the representative that I never viewed the confirmation page to authorize the transaction. I immediately called my bank to dispute the transaction. My funds were returned. Because of the way One Travel's website displays information, I would not recommend using the service. It is deceiving!!!

I bought tickets for 4 itineraries. Each flight ticket cost me more when I had to fly as they gave me crappy airlines that I had to pay for meals (international flights usually include meals), seat selection and baggage fees. These added cost are not revealed clearly to us when tickets are purchased. I ended up paying a lot more than what I anticipated for each flight ticket. This travel website is a fraud. However the ticket fare may be low, please do not buy from this travel website. Trust me, you will avoid a lot of headache and hidden costs that are not revealed to you.

I am happy to say that Onetravel has resolved my concern abt my refund and i am pleased with the outcome...

I purchased a plane ticket with travel from Eugene, OR to Sweden. There were three legs to this ticket. The first leg was Eugene to Portland (approx 100 miles). The next leg was Portland to Iceland and then Iceland to Sweden. We had to make a last minute change to the first flight (which we could have driven) and it cost $997.50. I could buy 10 one way tickets to Portland from Eugene for that price. They really took advantage of a last minute emergency - SHAME on them.

First, I have had several reservations with One Travel. On one, the airline altered my layover in MSP from over an hour to 40 minutes, making it doubtful that any delays in departure to MSP, or taxiing or deplaning delays in MSP would mean I and my luggage would not make my international flight connection to AMS. In the process of changing that first flight to earlier flight from FSD to MSP, unbeknownst to me, they altered other legs of my flight which were unrelated to my MSP problem. Now I have a layover time in Ams changed from 2 hrs 45 minutes to one hour. This is a very iffy connection in Shipol. Again any delay in departure, headwinds over the Atlantic, taxiing, or departure delays plus Schipol's security checks mean that now I very likely will miss that flight connection to Bucharest (OTP). If they had not altered that other leg unnecessarily I would have had a comfortable layover in Schipol of 4 hours.

I searched for a non-stop flight from Sioux Falls to St Louis round trip. Found one and bought the ticket. When the itinerary came in my email, it has one stop to Orlando and so I called explained what happened to a OneTravel agent. The agent said that I can have it canceled for a $50 fee. I told her that I didn't receive what they advertised in their website which was a nonstop flight. Here comes the craziest response you have ever heard... The agent said the non-stop flight is for your first flight to the transit (Orlando)! Tell me guys, is there any way to make it to your next transit flight without a non-stop flight! Why aren't they being sued? How long are they going to collect these fees? I am convinced this is part of their business model. Let's do something!

I found OneTravel extremely helpful when I was a full day late arriving at the airport for my return trip. I was in Asia and my flight home had 3 legs. It was impossible to resolve the problem at the first airport, and, luckily, the staff there allowed me on the first leg in spite of not having a ticket (for that day). When I got to Seoul, I was told that I had to call OneTravel and have them take care of my problem. I called and a gentleman, with an American accent, rebooked me. I was expecting to pay big time, but I was not charged a cent. I have booked with them before, always booking online, without using customer service, and I've not had any problem.

I bought tickets from One Travel and had to make a change to return flights. According to the airline, I could have made the change for a fee per person, if One Travel had cooperated. But One Travel refused to contact the airline to arrange for the change of flights. Instead, I had no alternative but to buy full price return tickets. They are a fraud. Avoid as if your life depended on it.

I made reservation with this travel agent, then I checked with airline to select seat, they want extra charge for any seat selection. So I canceled my reservation with in 10 minutes of booking. Most of the booking can be canceled with in 24 hours with all airline and agents free of charge, but this agent charge me $75. There is somewhere hidden on their website this in probably small print so nobody can see it. I will never ever buy tickets from this site. Read all fine prints before you make final move.

Imagine this: a flight booking that goes from Edmonton, Vancouver then Los Angeles before arriving in New Zealand. Only problem is: at our stopover in Los Angeles we only have 78 minutes to collect our bags, recheck them back in, clear immigration, clear customs before we board the plan on the way home BUT here's the real catch (yes it gets more bizarre) Air New Zealand gates close 75 minutes before our departure so in effect that only gives us 3 minutes to do all the aforementioned. So we rang OneTravel to get these arranged without them reaching into our wallet but they are like, “Nah we are going to take your moneys inside then we come to the table and talk about sorting out your problem that we caused in the first place.” It's a several hundred bucks trap waiting to happen. Wow! Thank you WrongTravel! (in my most polite sarcastic voice) Lesson for the day: Don't Travel with WrongTravel aka OneTravel.

OneTravel is a bureaucratic soup of subcontractors and subcontractors of subcontractors that offer zero in the way of customer service and instead throw up roadblocks every step of the way for any change you would hope to make. Their call centers are staffed by idiotic automations that have no compassion and apparently no brains. We worked for hours (like 10 between my wife and myself) to change a ticket, and when we finally got the airline to change it (for a $180 fee, WOW airlines, I will write a second review for them), they could not print us a receipt or the modified itinerary, and OneTravel didn't have record of the change. So, we could get no proof of the change we just paid dearly for, and the US Passport office wanted to see that proof. And at every step of the way they kept saying, "It is not possible". Well, what is possible is that I would hope they will get banned from doing business in the US. We don't need these ineffective charlatans.

They will offer you cheaper flights, when you book and enter your card information they will change the date you were book for. After that they will give you 2 options. Either you cancel for high fee or you change the booking with them and purchase a very expensive flights. SCAMMERS LOCATED IN INDIA AND WORK FROM THERE.

OneTravel did not work with me to be able to change my fights without a huge fee. When I wanted to cancel my flight they were going to charge me a $200 dollar fee for cancellation, even though there was no refund to my $1200 dollar booking. REALLY. They just want to make money and not help the customer. I will NEVER recommend OneTravel to anyone and will not use them EVER again!!! I will make sure at least 20 of my friends and family know about this!!!

OneTravel.com has list of things to decline on the way to check-out but somewhere in their very fine print is a service charge. The service charge does not appear in your shopping cart or as part of your total. If you have a credit card that lets you see what is being posted to your credit card in real time, you will see what was in your shopping cart and then you will see an additional fee. Deal with the airlines directly - these guys are dishonest. Reading reviews of OneTravel.com, it looks like I got off easy. Reading other people’s review OneTravel.com has even worse things in their portfolio of tricks.

They took my money and everything looked fine. I had paid for my seats with the reservation. When I got the Frontier Airlines confirmation, One Travel.com had not paid for my outgoing seats. The return seats were confirmed. I re-contacted One Travel.com and they told me they would handle it. They didn't even though they sent me an e-mail saying the seats were confirmed. I called Frontier and had to pay $26 again to Frontier for my outbound seats. One Travel.com owes me $26 but I'll probably never see it.

It was not clear to me, after I made a phone call to an 888 number if I would be charged for my contacting One-Travel. It is not clear on the invoice I received in that 888 number is toll free. I had a good experience with the person who helped me get a seat on the plane that I am going from Rome to London on. I just was put on "hold" twice in the phone conversation... and got nervous about whether or not I would be cut off. I was helped very much in getting an assigned seat. I did not know from my conversation if there were options in getting an assigned seat. I paid about $35.00.