OneTravel Reviews

I was trying to book an airfare 3 days ago to an European destination and the price was extremely alluring. I couldn't believe my eyes so I made sure I checked every line and every detail before I pushed the final button and luckily I decided to go with the cancellation fee in the event Visa does not help. Anyway, long story short, the price was exactly $1,013.35 with taxes included and no booking fee but to my dismay I noticed that the final price jumped to over $1,500. I became so irritated and called the agency which by the way responded on my first attempt which is weird given the fact that I have been trying to get a hold of them for the last three days and they put me on hold forever and eventually hang up. The agent then said he could help me find a better itinerary and for a better price and reduced it down to $1,368 which sounded about right as with other prices and I agreed though with much exasperation. He then went on telling me that I should get the ticket in about 20 minutes and today is the third day that I have not received a ticket, neither can get a hold of anyone. It appears that they do see the calls if you are calling from the same number more than one time. Please take my word for it and avoid these schemers. Disappointed flyer.

We booked our flight through them in March to travel from Boston, Mass. to Hamburgh, Germany to return on 26th August. I have some recent health issues so I called customer service and explained to them and also wanted to know the Cancellation Policy! I got the answer and told them I will think about it! When I went online to check the itinerary online it was cancelled! I was Shocked, and I called them at least 15 times during the day. Finally, they gave me a different Booking Code and I have been trying since then to open but the only answer I am getting that it cannot be found! So I call them again and they said they will email me but till 8.30pm when I am writing this complaint I have no confirmation!!

This company will take every penny for every and any little thing that they can get their greedy paws on. The insurance covers NOTHING pertaining to your flight and, oh by the way, don't look for reimbursements on anything. That's not going to happen either. I would not recommend using this site to anyone. Save yourself the headache of sitting an hour and 30 minutes on the phone waiting to talk to customer service or billing. I definitely would stick to Priceline, Hotwire, etc!!!

I was trying to book a flight between two European cities and Expedia and Travelocity choked on the search (kept searching, searching...). I found an acceptable connection via OneTravel. Since this wasn't an easy flight to arrange, I had no idea what was what, so I booked. Two big problems: first, one of my flights is a charter flight, so not a commercial airlines or a commercial flight. Customer support gave me the biggest runaround - at one point, an agent told me that since it wasn't a prop plane, it couldn't be a charter flight. Hmm, that's logic for you. Second, they charged me 57% over the actual cost of the tickets. Yep, I had two charges from each of the two airlines on my itinerary and a huge fee charged by OneTravel itself. So all the blah blah you get when on telephone hold about being the place to find discounts, it was the other way around - they charged a premium and a whopping big one at that. Beware of One Travel. They don't appear to be a reputable place to buy tickets.

OneTravel took $154.80 from my wife and me. I'm a disabled vet. All I wanted was to go to my granddaughter's graduation, which turned into a nightmare over a $154.80 which I can't seem to get returned to my account; I was robbed.

Don't get flights with OneTravel; you will get screwed. I purchased airfare from OneTravel after several days of search. Finally I saw a flight with Lufthansa to overseas. I jumped on them for 1465 dollars but my flight had been canceled. They flew me to Madrid with American Air, then Frankfurt and they lost my carry-on. Coming back, they put me on a United flight. It was not Lufthansa and they lost my luggage. I'll never use OneTravel again.

I purchased a ticket and later noticed I put the wrong passenger's name on it. I called customer service, and the gentleman told me that if I paid $50 extra that I could reschedule the flight. I told him, no thanks... I'll just lose the money if there's no other option because I can't synch the flight now with the other one. He said "Well, how about if I charge you $25, and we will refund your ticket price to your card?" I agreed and thanked him for the offer.

CheapOair uses OneTravel for the cheapest flights. There was a problem in that it said I could be refunded within 4 hours of booking a flight - except they keep your money for 7-10 days when they could have released the hold!!!!! I called the airlines and it was over 50 dollars less than CheapO-OneTravel cost!!! I will not use them again.

This is by far the worst travel experience I have ever had. Trying to book a flight with these people is like trying to bring JFK back to life. IMPOSSIBLE! I tried to book a flight but the website said it was no longer available even though it had said that it was. So I found a different flight and called to ask about the promotional code because there was no space to input it. The first person I spoke with first told me it was automatically deducted when the site gives you the total, to which I responded that it does not say this anywhere. He then said, "Well, it does not apply to all flights." I said this makes no sense and he said "yes." I then asked to speak with a supervisor to straighten things out because he kept repeating these same two statements which is obviously no help.

Booking with OneTravel: On May 24th, 2013, I booked a round trip from SJC to ATHSan Jose, CA, US (SJC) and paid with CC for it (September 17 return on 29th September). To: Athens, GR (ATH); Depart: Tue, Sep 17, 2013, 12:15pm - 05:45pm (+1 day) (2 Stops); Return: Sun, Sep 29, 2013, 09:15am - 08:50pm (2 Stops). On June 2nd, I got an email saying that there was a change in my Flight schedule. Return: Sun, Sep 29, 2013, 09:15am - 09:30pm (2 Stops). Today, I got a call saying that the British Airways Flight 6934 from SJC has been cancelled and I have to reschedule. Now I have British Airways Flight 1899 from SJC at 11:35 am on 17th September. Is it possible that Major airlines like British Airways and American Airlines will cancel flights/change timings in this manner? I am concerned that before my trip, there will be changes again and my trip to Athens will get messed up.

On June 13, I wrote a review criticizing OneTravel for its misleading refund policies. Armed with my review and with the help of my credit card company, I complained to OneTravel via e-mail and asked for a full refund of the ticket price. I had already paid the $50 non-refundable ticket cancellation fee. On June 17, they fully refunded the ticket price. The refund came in two parts. I would be careful about this company given the many complaints including mine, but they came through when I howled. I would now give the company three stars. Thanks, Consumer Affairs.

I needed to change a flight date due to a 1st degree death in the family. To my utter shock, I was repeatedly told "No. No changes are allowed" or "You have to buy another ticket." FOR A DEATH IN THE FAMILY!? How incompassionate can a company be??? In total disbelief at the injustice of this policy, I called Iberia themselves to see if they could do anything for me. I was told that OneTravel has to call Iberia's help desk to get an authorized change code for such a special circumstance and that because I bought the ticket through a travel agent, Iberia can only speak to the travel agent on this matter and cannot speak to the customer directly. So basically, something can be done, but OneTravel didn't want to bother to do anything.

On Sunday evening, I booked tickets, received an order confirmation, and on Monday AM, I got an email saying I needed to call them. After a grand total of over 80 minutes on hold, one disconnect, and talking to two reps, I cancelled my flight through these people. They said that the price rose AFTER I got my booking confirmation, and to hold it, I needed to pay another $65. Sorry. No.

What happened: On June 12, 2013, I bought a OneTravel ticket for an international, multi-city trip. The travel was to take place in July. While I was on the phone with the South Asia-based agent, the ticket price due to fees jumped $603 from what was listed on my screen. But, the flight was still cheaper than competitors so I pressed on. On June 13, less than 24 hours later, I had to cancel the purchase.

Onetravel still owes me $500 that they don't want to refund as they scammed me. I am fed up and saw that many people have complaints about them. They are a fraudulent company. I want to connect with different people and see what can be done about it. My credit card won't reimburse me either, although they understand the scam.

I recently used One Travel for a car reservation at the San Jose airport in Costa Rica. When I got to that Payless car rental desk, they would not honor the reservation from One Travel. I was now at the mercy of the car rental company. It ended up costing me more than double of the original reservation. I couldn't even get credit for the money I paid One Travel at the time of booking. It took numerous emails and long waits on phone calls to get some response for One Travel. The customer service online chat was unresponsive. The long waits and disconnected phone calls to customer service were annoying. After many hours of aggravation, I did get back my initial booking fee with no explanation as to why the reservation was not honored. There is no price guarantee as advertised. I would recommend not using One Travel.

Went on the site to book flights and quoted around $1,400.00. They tried to charge $3,651.80 to my credit/debit card. We selected the flight and provided info. They immediately sent confirmation showing the outlandish charges without our approval for confirmation charges (they skipped the whole process of accepting terms and conditions). They falsely checked the box where we would accept the terms and the amount of charges. As soon as we saw confirmation (could not have been more than a minute after providing our account info), we called their customer service number and was placed on hold. After holding one (1) hour on one phone, we called other number provided on the site at which time we had two phones on hold for around two (2) hours and speaking with 3 different agents who were saying that I reached the wrong department and transferred call.

I booked a vacation package (online) to Munich, Germany on June 3 to attend part of the Oktoberfest in September. I received a vacation package and airline ticket confirmation message from One Travel that same day. Six days later, I received an e-mail stating that my "refund request" had been processed. I had never made a refund request. It took most of the day to finally find out that in fact I had not made the request but rather the hotel had not confirmed the reservation so I was being refunded the money. I had never been contacted about the hotel problem before the refund email.

I spoke with Leonardo ** to book the flight. He told me my card was denied (untrue) and I gave him another credit card number. He put me on hold for 30 minutes and we were disconnected. I checked my email and he had booked the wrong airline, time and price from what was quoted. I stayed on the line waiting to complain for 45 minutes with no one ever answering. I checked my credit account today and he booked me for two flights on different airlines for very high prices and $100 service charge. I stayed on the line for 2 hours and 24 minutes trying to get it straightened out. Thomas **, the supervisor, could only give me $25 off for future use with this company. I will never use this company again. I cannot believe Bookingbuddy allows them to operate with them. They have been beyond horrible to work with. I plan to dispute the charges with the credit card company if they are not refunded by One Travel.

OneTravel.com seems like it is a great website with wonderful fees. But TRUST me; do not book a flight with them. They changed our flight 2 times. And every time I called in to try and find a better flight change, I was on hold for 45+ minutes with them putting me on hold and transferring me to 3 or more people and dropping my call. TERRIBLE travel service. Save yourself the money and headache, and DO NOT USE ONETRAVEL.COM.

Actually, still on hold with the customer service as of writing this. I have been on hold for over 3 hours during 4 calls. 3 out of 4 times they hung up on me. They will not honor their own best price guarantee. First said they will refund the difference and then denied. Then yes again and then simply hung up on me. Just learned from the airline that they did two bookings on my name. What a **! Only if I knew what I was getting myself into, I would pay more not to deal with them. Beware!!! This is not an honest business you want to deal with.

I have a trip planned to go to Jamaica with co-workers and my husband. However, the return flight was changed. We were then offered a return flight home, which had a three-hour layover. My co-workers found out about a return flight connection with a one-hour layover. I was told my husband's flight could be changed because his was booked directly with the airlines, but I knew that was untrue because I had originally booked both, but it wasn't worth an argument. Tonight, I called the AirTran Airline and they told me they had no flight change for me in their computer, meaning mine was fake. I will not recommend this travel agency to anyone.

When I booked our flight for three, they wanted an additional $15 per seat for seat assignment at the time of booking. Without paying the additional money, our seats were to be assigned within a week. A month after the booking I called as they never answered e-mail or their chat to see if my seats had been assigned yet. After waiting over 30 minutes, they came onto the phone. They again said if I wanted my seats assigned now, I would have to pay $15 per seat, each way. When I told them no, he said “then our seats would not be assigned until we checked in at the airport on the day of our flight”, and we most likely would not be seated together.

I went online last night to book a flight for my husband & I to fly to California September 20th-24th to surprise my little brother for he is getting married. I looked at my itinerary this morning and it reads we are flying out on September 23rd and flying back on the very same day. At any time I did not enter such a date as the 23rd. So I called the customer service and spoke with Crystal in NY and she told me right away, "I see you wanted the 20th to the 24th." She already knew the damn dates before I said a word. She also stated in RED, "It does say the dates have changed." Let me ask you, if I am requesting the 20th-24th, why do you have your website change the date? I did NOT see this change and I accepted the info. I called and now I was charged an extra $160 to make a simple change to fix their SCAM!!! I requested to have my $160 reimbursed to me. I have called and even sent emails to their online chat they offer. Oh guess what? This was 3 hours ago and they have not replied to the online chat that they claim will assist you within minutes!!! YEP, this is a scam. I am not going to file my complaint with the BBB.

One Travel may be able to book flights within the USA, but as far as international flights, they have no direct contact with the airlines they represent. A simple upgrade booking took over a week of calling, emailing and waiting on the phone forever. At one point, I called the respective airline myself and got all the pertinent information which I had to pass on to them so they can finally make the changes I needed because they are the booking agent. They had no accurate information each time I called. By the time you are so frustrated you just want to cancel your booking, they add another amount of fees and a minimum of refund in exchange. Never again will I book and advise anyone to book with One Travel.

I purchased three tickets at Onetravel.com and was only charged for two, with incorrect spelling called to report and get corrected. However, there were no tickets available for additional ticket since my daughters never traveled overseas alone. A representative stated they would refund my monies so that I could repurchase for the following day, since it was within the 24-hours cancellation policy. Got disconnected, tried calling back, got a different representative after waiting on hold for 1 hour, who then told me that I didn't cancel within the 24-hour policy.

I booked a trip from Quito to the Galapagos Islands with OneTravel.com. Soon after, I read the reviews and got really nervous, because of so many negative comments. I made sure to confirm with the airline directly about our flight several times. I had no problem with my flight.

NEVER BOOK WITH ONE TRAVEL!!! I booked a flight with OneTravel from Kathmandu Nepal to SFO. I mean I got a cheap deal but it was not worth it! They sent me booking confirmation, but the airline never issued the ticket! I called them over 100 times and they sucked! They started making different excuses... and finally I had to pay more money, and I had really long transit. I had no other options so I had to take it. Also the ticket was only till LA. So I had to check out in LA, do the immigration checkout there and again recheck in my baggage! Also, it was a domestic flight from LA to SFO, so no free luggage was allowed... I will never book with OneTravel again!!

One Travel: DO NOT BOOK WITH THIS COMPANY! Bottomline... I missed my daughter's graduation due to their shady way of doing business. I travel all the time and this was the first and last time I will ever work with this company. So angry! Save yourself the distress and never use them!

I had booked a trip to Iran from Washington, DC and I could not travel since I did not receive my docents; otherwise, I would end up in Iranian jail. I called them to explain my situation and they advised me to purchase their insurance and I did. When the time came and I called them, they directed me to their insurance. After waiting on long hold, the agent informed me the ticket was not changeable and not refundable. To make the story short, they refused to change the date of the ticket even when I offered them to pay a fee for it. They stole the insurance money and the ticket money. I would never use them again. I tried so many times to resolve the issue in a civilized manner but had no luck. From now on, I'm just going directly to the airline. They are simply scammers and are real rude with poor customer service skills.

Daughter-in-law had to reschedule a return flight due to an ectopic pregnancy. OneTravel gave us an itinerary with an erroneous date. They said, "Be there on the 25th," and yet scheduled for the 16th. The airlines thought that we were "no show" on the 16th. OneTravel charged $882 for their bumbling mistake and refused to reverse the horrendous charge. Thank God the airlines understood and rescheduled us. We not only lost $882 but also 2 days work. I had to reschedule appointments for patients in my office as well. OneTravel seems to be incompetent.

I was just in the process of booking a trip to Jamaica when I decided to risk losing the "4 seats left". I'm so glad I did because I immediately closed the browser and will never go back. Something told me there was some scamming going on. Just because someone is a "member" of the BBB, doesn't mean they don't have a "D" rating. Thanks for everyone who posts here.

You can't believe they are a ** company that you can't understand their English. It's like a kind of special English. Important! When you book, after one day, they will tell you the ticket price changed and you need to pay more! If you don't pay more, they will cancel your ticket! **! When I communicated with the chat, the ** guy told me just like that and he just closed the chat! It's a ** company.

They are the #1 fraud site. They always raise the fares after clicking on "book." Don't waste your time. I wouldn't even give one star, but that's required on this review site. http://www.momondo.com/ always takes you to onetravel. If momondo.com needs to get better business, they should avoid linking to OneTravel.com

I had an emergency come up and had to change a flight for the same day but 2 hours later, and they charged astronomical fees for this change. The flight was not even 1/2 booked, and I was charged an additional $237 to make the change. In addition, this change was made 24 hours after the original booking. In 25 years, I have never had this experience. I will never use One Travel as no one would wave it or reduce it. I will go directly with Airlines as US Airways would have worked with me on the fee per representative. These monies go to One Travel. Do not use One Travel. This was from ONT-Calif to DFW US Airways flight.

My credit card was fraudulently used on OneTravel.com and I called my credit card immediately for a chargeback and after an investigation, my credit card company removed the charges. Eight months later, OneTravel sends me a letter, threatening me to pay for the charges or they will report it to the credit agencies. I contacted OneTravel with the evidence but they refuse to correct the issue. I'm reporting OneTravel to the BBB, the Attorney Generals and any social media to inform people to boycott OneTravel.

I booked a flight with OneTravel; I gave them my credit card number and all seemed well. One day after booking, they sent me an email where they said they requested me to give them some additional information for the booking to be made. The information they required was if I had or if I were going to travel from America (north, south) over the Pacific to Asia, and if I was, they requested my international ticket number for that. All this was just to book my one way trip from Taipei to Tokyo. I thought it was very strange but I replied the truth, "I have never taken any flight over the Pacific; do you need anything else from me?" They did not reply so I thought everything was fine.

CheapOair and OneTravel (same companies) would show me fares of $1,750 every time and when I actually tried to book it, it would always say something like "Now it’s gone up to $2,000, accepting booking." I knew this is a scam because it would always go up like that. This was a bait and switch. When I searched about them, I saw all these reviews and it made sense. They're scammers and judging from their accents, they are from India. They're competing with other sites on Kayak, and they want people to focus on the site when you see the cheap fares. I've written to Kayak to ask them to stop showing these two sites on their website. I don't know how they've managed to stay in business for many years (at least since 2010).

On the day before we were to depart to Barbados, One Travel calls and tells us that we are going to have to leave a day early from Barbados and make 2 additional connections to get home... plus overnight in Jamaica with no offer of paying the hotel accommodations. After about 12 hours of back and forth and being on hold waiting to speak with someone who is actually empowered to do something, we are told that the best that they can do is pay for our hotel and meals; but we still have to leave the day early.

I needed to change a ticket for my return on March 4, 2013 from Tampa to NYC (done through United Airlines) to March 5. I was told by one Lincoln (?) that it would cost me $100. I agreed. After checking his files, he returned to tell me the airline charged $250 to change tickets, which seemed exorbitant given that I'd paid $244 for the trip back and forth (originally for going to TPA March 2 and returning March 4). I told him if he could find a solution and after some hunting, he came up with a Spirit Air ticket that cost $189. Given that it was at least better than $250, though I'd have to pay $433 in all, I gave in. What I was not told was that Spirit Air charged customers another $50-$100 for carry-ons. So in all I paid $483 for a change in one ticket. Perhaps it is common practice, but to me this appears to be a con job. Over to you.

After waiting on the phone for 25 minutes, I decided to try their "fast online chat representative" alternative. It took 3 attempts trying to reach a "chat repesentative" who never came online, and in the meantime, I stayed on the phone for another 15 minutes before a man from India answered. I wanted to know if I could take advantage of the cheaper flight offered on this day only to be told that I would have only been able to do this if I had found the cheaper deal 24 hrs. after my original booking! I will never book with OneTravel, and will pass this on to my friends.

Everything was confirmed and One Travel gave me the itinerary to go to Indonesia. The next day, on 3/1/13, a One Travel's representative by the name of Gerald called and told me that the price was increased to $6,529. I told him that I would cancel the tickets if One Travel increased the original price. Then, he offered me a discount of $200, but I insisted on the original price and told him again to cancel the tickets. Then he said that even though I used to buy from another company, they will have the exact or even higher price. This means that the original price of $5,845 was not true in the first place.

Do not buy your flight tickets from OneTravel.com! Yesterday, I booked a flight with this company totaling $3,100 for my family of five to Hawaii. Needless to say, a scheduling conflict occurred and I had to cancel. Their website says if you cancel within 24 hours, you will be given a refund but what it doesn't tell you is that they will charge you a $25.00/per person cancellation fee in addition to another $25.00/per person service charge (A service charge? For what? I booked it by myself online without any customer service help). So, I'm being charged $250.00 for booking with this company and cancelling within 24 hours. My advice: Beware of Onetravel.com, because they will rip you off!

I tried to book a vacation to the Philippines just the other day. This company was the first thing that came up on Google. I didn't have any time to plan this vacation because I only just found out about it. So I figure, why not take my first real vacation ever? I don't know anything about planning, but I spent close to 6 or 7 hours carefully going over the hotel and the flights. I finally made my purchase. The total for airfare with travel insurance comes to $1,400. So the next morning, I received an email from Travel One indicating an error had been made and I actually owe a hundred dollars more than that. What? Why? I called them and half an hour of waiting led me to a thick-accented Indian man, who tried to convince me to take a $1,500 or $1,600 flight. Then when I indicated I really just wanted to cancel, he brought it back down to $1,400 without batting an eye. What? You can't haggle this sort of thing!

So I am currently looking for a flight from Calgary to San Francisco round trip. I found an amazing deal yesterday for $394. I called my husband to tell me and get the final okay. He told me to book right away. When I went back and searched for it, it was gone. I was bummed but did another search. This time, I found a deal for $330. I was even more excited and immediately tried to book. I put in my credit card number hit the book button and immediately got a message that said, "Sorry, this fare has sold out!"

I bought a service from SLC to Argentina. They changed my flights twice; one of them was changed with not enough time in between. I called them and after a wait of one hour and fifty minutes, he told me that I have to pay more if I wanted to change the flight. And when I started to complain about it, he hung up. Horrible customer service. I won’t book anything from them.

After reading what was said about OneTravel.com, I tested myself to booking for a flight from USA to overseas. I knew that RJ will not fly on Thursdays. Well, I searched Onetravel.com for a flight on that day, and guess what?! They gave me a flight that day and they gave me a lower price too! This is a scam company. And the person who was complaining at the beginning mentioned that the company customer service is in India! Look around you, man; in a short period of time, United States jobs, specially IT jobs, will be taken by Indians (outsourcing). When my son graduates, maybe he will have a better chance to work in the US if I send him to apply from India. So live with it.

This fake company is operating by one or two fellows in India. Beware buying a ticket through them. This summer, we bought 5 tickets through their website and paid for all at once. They didn't issue us the tickets at the time. We called the next day and they said there was a technical difficulty and they would get back to me within 1-2 hrs. I called again the next day but it was the same story. I called the day after, and the story was the same.

I just returned from a 3-day trip to Chicago. I had purchased the airfare and hotel as a package deal from OneTravel. When I arrived in Chicago, the hotel had no reservation for me. I was on and off the phone with OneTravel for hours, trying to straighten out the problem. The customer service rep kept telling me that she'd have someone from their "hotel department" call me back but no one ever did, multiple reiterations of this process. In the end, I had to find my own hotel room in the city and as of now, OneTravel has all of my money. So I've paid them for a hotel stay which never materialized and I've paid for the hotel stay that I arranged myself. Aside from the atrocious fraud, the aggravation they caused me on my trip cannot be overstated. Buyer beware!

We were off and on the phone with them 8 or 9 agonizing hours (at international phone rates due to our location), with their computer system having glitches, not calling us back, and every time we called, it was like starting all over again. We saw that there were only a few vacant seats and were afraid we would lose them. We were flying early the next morning. When we finally got an itinerary, it only showed 2 of the 5 legs of the trip, and it was very confusing the way it was laid out. We pressed them for a complete itinerary copy, and they sent a list of the legs as text in an email, and some of them didn't have the flight locator number indicated. It was so amazingly homegrown in its presentation. At least the personnel were polite and in the end, I was able to verify with the airline companies that we were truly listed as passengers.

I bought a return ticket from Vancouver to Japan, along with cancellation insurance. It cost me about $1050. I had a change in plans, so I contacted them. They told me I'd be charged $100 to change my date (plus difference in airfare), or pay $150 to cancel the flight completely. Later, I searched some prices on their homepage. I wanted to change my flight to a one-way and about a month later, I suspected I'd end up with a net refund due to changing from a return to a one-way ticket. When I called up, they told me that I could change my ticket for about $300. I was confused, thinking maybe they got confused and would deduct $300, but in fact, I would have to pay $300 extra to change my return ticket to a one-way ticket, even though I could see on their website one-way tickets for the day I wanted at about $750.

My husband and I are in the military, and we bought trip insurance to make sure that we could rebook our flight with no penalty if his leave dates didn't get approved. Well his leave didn't get approved, so I called customer service. They cursed at me and told me I was just wrong. I would have to pay an extra $600+ to change his flight even though he has military orders. These people do not respect the military or anyone else. They are out to make the cheap buck. Needless to say, I called the airline itself and got the problems resolved. But I will never go though them again. Worst place to ever book and we travel a lot.

I recently bought a ticker from these guys. The saleslady told me to add the $25 insurance and this would protect me and give me a refund if I had to cancel. Well, I had to cancel. First statement from them was "Oh no, that doesn't cover your airfare for cancellation. Totally nothing I can do." The people I talked to could hardly speak English and told me all I could do now is pay $100 extra to change the ticket, even though I was promised by the saleswoman this ticket was covered if I had to cancel for any reason!

I bought a (1) ticket to San Diego, CA, 11/23 then 27 and 28, 3 times! I called and spoke with customer service about the 2nd billing. They put me over to billing which had so many calls. There was a recording that came on and said they would call me back in 24 hours. It didn't happen. Now, I found they charged my card again! The phone line is busy, busy, busy! The complaint dept. is too busy to take care of complaints!

I had to cancel a flight made on line with OneTravel. I knew I wouldn't get a refund but I thought I could get a credit. I also knew that there would be a cancellation fee. My ticket was credited at $317.41. My cancellation and/or rebooking fee was $250! After some research, I now know that this online travel service charges a cancellation fee on top of the airline rebooking fee! I feel as if I have been robbed! I will be booking with the airline directly from now on.

Just awful if you need to contact by phone. You wait over an hour, and every few seconds, a dumb announcement such as: 'Please have your booking number ready, so we can assist us faster,' 'You can find answers to FAQ on our website,' 'Thank you for continuing to hold, a customer service rep will be with you shortly,' 'Please read our terms and conditions while waiting,' 'Our customer service specialists are currently assisting other travelers. Please continue to hold.'

On November 20, 2012, I tried to book tickets for five friends and myself to Las Vegas on the One Travel website at $241.20 per person, $1447.20 total. I had questions so I called the number provided on the site. I spoke to Nichlos, a man with a strong Indian accent. He indicated the fares given on the website was incorrect and if I tried to purchase through the website, it would not process the fares as indicated; it would be adjusted at a higher amount. I booked the flight with the agent and after an hour I checked with my bank to see a total charge $1447.20 plus $150 on my debit card. I called the agent back to complain about the added charges. He explained he had no control of how his billing department applied the charges.

I purchased a ticket to LAX with OneTravel.com and paid for it with my debit card. Two days later, I got an email from them indicating that because of "circumstances outside their control," my account had been billed twice but that a correction would be made and I would get my funds back in 10 days. I had to contact my bank and try to get them to block the second payment so that I would have use of the funds.

My husband and I booked our flight for our wedding seven months in advance. We chose particular flight times so we could maximize our time in the Virgin Islands. Shortly after booking, we received an email that one of our layovers had extended to over 6 hours, putting our arrival time at night instead of in the afternoon. A few months later, the long layover changed again, but in another city. Two weeks before the wedding, we called to confirm flights and our return flight had been cancelled. We were never notified. Every time we called, the reps were very hard to understand, the customer service was horrible and the wait times were very long.

Flight changes after 2 weeks after confirmation: I booked 4 tickets through this company. After having confirmed and charged to credit card, I received an email from One Travel stating that my reservation is changed. I have already booked and paid for connecting flights and hotels. I tried to go to the link given in the email, and it doesn't work. I tried to call their customer service number as provided on their website. I was waiting for more than 30 minutes, and my phone died after the battery was used up. I give this company zero star. Please do not purchase anything from here. Too many such companies around cheating on people. This is an example of a deteriorating society.

I purchased a direct flight from LA, CA to Oaxaca, Mex with one stop Mexico City. The flight was purchased quickly. After receiving the email confirmation, I realized a few errors. There was a 24 hr wait before the flight left Mexico City to Oaxaca. This was a layover flight and it was not the flight I had chosen. I called Travel One and their rude customer service representatives explained to me that was not an error on their behalf. I explained to him this was not detailed on the flight details. Travel One charged $300 to make the change. To cancel the flight, it would be one $150 - so a total of $450 to make the change. The ticket itself originally cost me $270. I ended up losing the flight and purchasing another ticket through the airline directly who offered a discount and apologized on Travel One's behalf. The ticket cost ended up costing us $300. Travel One is only cheating people. Stay away from these sites.

I searched and made reservations for two tickets for my wife and 5-year-old girl for the desired departure and return flight dates. I paid the fare price using my credit card. Later the next day, I looked at the email coming from OneTravel.com with payment confirmation and flight details. The return flight had incorrect dates and surprisingly, 29 days apart than the return flight dates I originally booked. I quickly called OneTravel.com to bring this error to their attention. The customer service representative promptly responded that it will cost me $570 to make the correction.

It’s less than one star - a lot less (minus 5 stars) if it were possible. I'm still awaiting the lawyer to take my case or to be reimbursed! These guys should be terminated. I'm still waiting after 3 months to get my money back. I did my share of bad-mouthing on Facebook since apparently One Travel doesn't like to get bad public reviews. Of course, who knows if this actually goes anywhere? It seems to me it’s pretty easy for some computer geek to just auto-archive any bad-mouthing of One Travel. Sure, have a lawyer to gimme a call - it’s not the first time I've requested.

Stay away from this site. Constant misinformation, charges credit card for amount higher than quoted by the agent and higher than what is posted on their website, and cancels reservations without fair warning. Customer service does not respond to inquiries and some emails to customer service are deleted without being read. If this site saves any money, it is not worth the aggravation, unprofessionalism and indifference they give to customers. Wish I knew there was a treasure trove of complaints against this vendor before I mistakenly did business with them. But never again! Worst online travel site ever!

Worst site ever. They do have cheap fares, to which I got lured in. What I didn’t expect was it choosing flights for me totally different from the dates I actually asked for. I booked on a weekend and didn’t get to check booking confirmation back when at work where I used my work email. Turns out it was 3 days different from my specified departure and arrival dates specified! Flight to Vegas was $232 for two. To rebook, it cost me another $236 additional. Double! What a rip-off. They got their pound of flesh, but I will never ever use them again. And I'll make sure no one else I know uses them. I should have stuck with Expedia or Orbitz. I never had this problem with them before. I’m sure Onetravel wouldn’t stick around for long. With dissatisfied, new customers all the time like me preaching how horrible they are. It might be my fault to expect their website to be easy and accommodating like Expedia or Orbitz. It's my fault for expecting to find fares for the dates I wanted to fly in. Thanks to Onetravel.com for making me feel stupid for not checking if I'm actually getting the flights I asked for. Expensive lesson learned, courtesy of Onetravel.com

OneTravel - Beware of this outfit. Just today, 9-24-2012, they listed several hotels in Dublin, CA at a low price and then when you clicked on it, it'll give you a much higher amount. I then called their toll free number which took me to some overseas call center where I can hardly understand what they were saying. I questioned their deceptive price listing practice and their answer was it's all sold out. I went on to ask why they still left the low price on their website. In short, stay away from these guys.

I'm still fighting this after 3 months. Consequences: I was billed over $900 for a flight I never took. This is called stealing. These people are working in some "call center" boiler room operated by foreign nationals. Often they don't even answer the phone. If they do, their English is so poor they can't answer requests. They sold me some ticket I could not use because plans change and it seems they only have deals with Frontier Airlines which is not who I wanted to use. So I arranged my own alternate travel through Alaska Airlines who were great.

OneTravel is a scam! Stay away! They charged my credit card for over $1,000! Upon checking in American Airlines, they said my round trip itinerary did not exist! I called their 1-800 number and a representative has me transferred to the supervisor. I've waited for over an hour and have not spoken to anyone!

They canceled our tickets twice without letting us know. They said on multiple occasions (which was a lie) that our flight was confirmed and that they'd send an email within an hour (never happened). They gave different stories each time we called. Very, very shady. And yes, they offered us the same tickets after canceling our tickets (without letting us know) at higher prices twice, I might add. If we hadn't called to confirm on multiple occasions, we would have been stuck overseas.

First of all, the employees at this company use the language accents to hinder your comprehension of what's really going on. How did I end up working with a representative from CheapoAir when I started with One Travel (on the same phone call)? I was persuaded time and again not to cancel my reservation with the assurance that they could help me resolve my travel nightmare. I am left to wonder if travel insurance would have even helped me in this unorganized self-serving, slick-talking company. I'm out of $226.00. That's a lot when times are so hard such as these. My advice, pay attention when working with One Travel. Better yet, don't ever use their services! A feeling of being scammed right before my eyes.

I had entered all the required information online to purchase two round trip tickets for my son & daughter-in-law on the evening of August 2, 2012 when at the final stage of purchase, the computer screen went blank and showed "Error Message" at the top of the screen. I went back to the website to find the same tickets and re-entered the purchase, but the same reservation was available. I called their Customer Service Representative and spoke with Cale (Middle Eastern accent). Cale searched their system and it did not show any information for any purchases using my home phone # or credit card # or address & assured me that no charges were made against my credit card.

I planned a trip with One Travel. They left one letter out of my last name, so I called them to let them know about their mistake only to get a runaround. I was on the phone with them and the airlines for a total of 7 hours. To make a long story short (like I said, they gave me the runaround), I finally talked to a supervisor on each end and eventually, they fixed the problem. But One Travel called me back saying that I needed to pay a $25.00 fee for the mistake and that it wasn't One Travel charging the fee, it was American Airlines. I was kind of skeptical about it so I called AA to confirm that. No, they were not the ones who charged a fee. It was actually One Travel.

Stay away, far away. The website advertises up to 60% off in the price. Lowest price my **. Why is it then if I go to the airline direct that I can get a much better price? This is the 2nd time this has happened. I thought I would give them the benefit of the doubt, but I was completely wrong. What they gave me to make up for it is a $20 coupon for my next flight. Not in this lifetime. This little adventure cost me over $100 more by using them. I should have trusted my gut.

Boiler room call center: Well, after the fact, what I thought was going to be a routine ticket purchase became a nightmare. I had to make a few changes and tried calling back, and I was on hold for at least a half hour (probably more) and more than once then got disconnected. After a few more unsatisfactory attempts, I went to email and wrote to cancel the entire trip. I then called up Alaska Airlines and quickly got better flights rescheduled. Then I called American Express, which stand by their customers and discovered the huge charge which I asked they reverse. Then I found out from these sly merchants that the ticket is supposedly non-refundable. Not anymore, it isn't. Then I saw a check mark put by my name as if I'd signed and agreed to some crap - a check mark put there by OneTravel, certainly not me.

This morning, I called OneTravel "personalized" customer service. Two calls - 1st after 34 minutes, nobody answered; 2nd attempt after 43 minutes, someone in India answered the phone and put me on hold 2 times just to find my info (previously mentioned to the computer and him). The first time was 3 minutes and the second time was more than 15 minutes. I had to hang up because I was in my job place. He asked for my cell phone to contact me back and I am still waiting. Now I am waiting after 24 minutes to make changes in my itinerary and fix their mistake when I asked for seats. Nobody calls me back and I am still waiting!

I call to Onetravel several times to make a change in my itinerary and after more than 30 minutes in every call, nobody answers the call. The message says, "Your call is very important. Yada, yada, yada and specialist will be with you in just a moment." My question is "How long is just a moment for Onetravel? Today, in a 21st century, we have answering phone systems that can estimate how long it would take to wait. Customer service rating 1 to 10 is minus 20.

On February 26, 2012, I booked by using onetravel.com. I paid a total of $1,012.75 (included insurance fee) to onetravel.com for flights on United Airlines and Singapore Airlines. I booked the flights using my credit card with my last name of **. The problem is that I do have a US Green Card with my last name (my husband's last name), but my Passport has a different last name. I contacted onetravel.com. "As per the conversation please note that, in order to change the name in the booking we have to cancel the current booking with a refund of $951.8 and we have to create a new booking with a total new charge of $1,113.60 (without insurance fee). Please note that the refund will be done within 8-12 weeks as per the airlines rules."

We booked a round trip flight to Vegas on OneTravel.com on a Thursday for the following Monday. They were by far the lowest rate. We received an email with our itinerary, saying we would get a second email with ticket numbers. The second email never came, so I was getting nervous. I clicked the link to the online itinerary in our email, and it had e-ticket numbers. I called the Customer Service rep, and they said that we would not get anything more - just to take the e-ticket number to the airline. Since I had read some negative reviews, I decided to check with the airline directly.

We booked 3 seats with One Travel while in Hong Kong and were given a confirmation number at 8:00AM and tickets were to follow. We checked with Garuda Airlines (another sketchy outfit) that there was an existing confirmation number and they said yes. We went to check in at 1:15PM for a flight leaving at 3:45PM and we're told One Travel cancelled our booking. I had called One Travel earlier to check where our tickets were, **, and left a message on a machine that seemed to be someone's personal voicemail and I also emailed them and no reply. I got worried we were scammed and I contacted my credit card company to watch for the charge on my card.

On July 6, 2012, I searched the internet for best airfares to Wisconsin and decided to use the fare found on One Travel. The web page reflected a fare of $332.00 with no sold out or limitations regarding remaining seats. I entered all booking information and clicked on book. One Travel responded that unfortunately, booking was sold out but that I could rebook with an alternate option and that I would be credited with up to $20.00 off for my inconvenience. I selected an alternate (and less convenient) option and again clicked book. The web response ignored any credit for inconvenience and quoted an unfortunate increase in airfare to the tune of $60.00 plus.

Not recommendable - It was a horrible experience. I made reservations with OneTravel.com. I got to the airport only to find that my flight did not exist. LIAT airlines had notified OneTravel via computer that I needed to be on an earlier flight that day. OneTravel never changed it in the computer and never notified me. I called OneTravel from St. Vincent and they told me that my flight was confirmed that day. I ended up having to buy $1,400.00 worth of tickets that day to get home, and missed my connecting flight in Barbados as a result of LIAT not putting me on an earlier flight.

I contacted OneTravel and asked for a ticket change because the funeral would be on flight day. The response from OneTravel was I should call the airlines and change the ticket because the extra fee would be waived. The lady was named Melody **. She said that if she had done it, it would cost $75 extra plus the difference in the airfare. I then called the airlines and they refused because of the ticket purchased from OneTravel. I again contacted OneTravel about a ticket change. My original ticket was purchased at $853.20. I found a flight on OneTravel for $713, but guess what, now, it was $125 fee. This company does not have a heart during the time of death in a family. I would pay extra before I would use them again.

I prepaid a stay in Nashville, TN at Loews hotel. I left a day early due to a family illness and the hotel said I had to get refund from One Travel since it was prepaid: Feb. 5-7 confirmation **, room 539. When I called, they said it would be processed, but it is June 1 and no response from your company. Please reimburse or refund the one day room charge. Please call me at tel # ** if you have further questions. I would appreciate your response or suggestion what I can do.

This company, OneTravel is illegally advertising flights to Europe from $466. However, they never book them. They force you into another flight 3x the cost. Stay away, with a world reputation for fraud.

I asked to rebook my return as there was a connection, extra flight added to JFK and I can't enter the USA without a visa. So, they informed me I had to pay a penalty of 200 dollars per ticket. Wow, never seen anything in the booking that stated a re-booking fee. It was cheaper to cancel the flight than it was to rebook. Your company just lost my business and the plane can fly half full for all I care. The next time I book, it will be with someone who can put together a round trip without the big surprises (money down the drain) before the trip even starts.

I was informed on the morning of travel (4/17/12) that the flight was cancelled. After waiting on the phone for over an hour, I was first told that the flight was cancelled on the second leg of the journey due to the airline not having a "baggage agreement" with the second carrier. Then I was told that this was communicated to me in an email on the day it was booked, 4/13/12, which was never sent to me. I was also told that I was called about this on 4/14/12, of which I did not receive a call or message. On the day of travel, I checked with both airlines in question, and was told that the reservation was cancelled due to the booking company, One Travel, not paying for the ticket on time. We consequently had to pay for the ticket the same day as travel - approx. $600 extra for something that was their fault.

In January, I purchased a ticket from Onetravel. 2 weeks ago, I changed that ticket for a new one. The agent told me, "Let’s book the new ticket and then we will refund you the money for old ticket.” It has been 2 weeks and no refund from Onetravel. I am trying to email to them, call them, but no response from them. I do not know what is going on.

Funeral flight ripoff - I had to make last minute flights to Ohio for brother's funeral. One Travel bumped the price of tickets as seats were becoming scarce. I paid $1724.80 for tickets that can be bought today for $1004.40. This outfit will steal from travelers even when death is involved.

I booked a flight from Bos to Sarasota and put in all information. I received itinerary with another destination. All I am asking is to change the flight to my original destination and I know OneTravel has them. I called numerous times and staff was rude and patronizing. The supervisor did not do or say one thing to help and said they would help and call back. They never did. The reason my family sent me is so I can recuperate from heart problems—only now the stress has flared my illness again.

This is the worst company I have ever dealt with. I have spoken with countless reps who told me countless different stories. They are slow and by the time you think your reservation is done, I hear "let me check if I'm doing this right". All 3 times my flights have been booked and later cancelled. Do not use them! I am finally going to eat my $300 loss. Do not give them any more money, no wonder they are still in business. I'm going to great lengths to put a stop to them.

I am trying to get information to make some reservations to Hawaii next January and would like to talk with a live body. I called 1-800-425-4567 and since I have no reservation number, I could not get questions answered. I have used One Travel in the past and was satisfied with the service provided. Please provide a number I can call to talk with a real human being. If no answer, One Travel just lost my business.

When I got to the airport (BTV), I was told my ticket could not be issued. I was told to call United to explain. I was told that my ticket was cancelled because I did not use all of the ticket. I had a round trip ticket purchased on 2/10/12. I could not use the first part of the ticket, because I came back to VT due to an emergency. I was told to call One Travel. I did, and was told the same thing. United also gave me the wrong number for One Travel. I had to call home to get the correct number. What a mess trying to figure everything out. Finally, United said they could get me to Newark, but did not know when I could get to FL. Also, I would have to pay as a last minute flight. This is hard for me to comprehend, when I had already paid for the ticket. No one has ever explained to me that if I don't use 1 leg of the flight, I lose all the flights.

I called OneTravel on 1-23-12 and booked flight on United, but never received confirmation. I waited until 2-3-12. I decided my reservation hadn't been made, so I booked a flight. Then I got my credit card bill for two flights!

This was the worst travel experience we have ever had. One Travel should be shut down. Each and every one of the seven customer service people we talked to were rude and unhelpful. We had a major airline change because the airline we booked on stopped coming to our airport and we had to pay extra to fix the mistake that we had nothing to do with. As mentioned in other posts, the airline could do nothing to help us since One Travel "owned" our booking. This has been a disgusting taste of what it feels like to be cheated. If there are any other forums to share how awful this company is, I will be sure to post!

Last year, 3/16/2011, I had booked a flight for my girlfriend at the time to fly from NYC to Minneapolis. We had a fallout, and I wanted to salvage the plane ticket for a different flight for a vacation for my self. I called Onetravel and had them change the destinations from "NYC to Minneapolis" to "Minneapolis to Washington, D.C.," as well as the dates from May to June.

My flight was cancelled but Air India said it wasn't. Therefore, I was charged $100 to cancel my flight. The chatline person was very rude and I copied out the entire text and sent it to the OneTravel management.

Does OneTravel even care about the customer after they issue a ticket? I was treated very poorly in my request for a refund on a flight that was cancelled. Air India said that it wasn't cancelled. But when a guy with an AK47 tells you it was cancelled, twice on two separate occasions and after you check with the guy in charge of all tickets from the airport and he says it was cancelled, then it was cancelled. I was charged $100 to cancel my ticket, even after I tried countless times to explain the reason why I couldn't get on the plane. I wanted nothing more than to get on the plane out of here, but if the airport is closed or the flight is cancelled, I cannot and I do not think I should be penalized for it. I used the chatline because all my credits were used up by OneTravel and Air India. She never listened to a word I said, all she said was $100 to cancel, $100 to cancel.

They suck! They cancel your flight last minute without even sending you an email then when you call them, they offer little to no help, just a belated sorry! I hate, hate them and if you use them, you will too. They deserve minus a million stars. Too bad that is impossible. I'm going to miss my friend's wedding now because of their ineptitude!

I would like to discourage anybody who is trying to book a flight with Onetravel to do so. On their website when you are purchasing a ticket, they offer a discount. The discount I was offered was $19. Well, when it came time to pay for the ticket, the $19 was applied to the fees and it turned out that I paid the same amount as I would have paid on any other website. This is false advertising. I obtained no satisfaction when I called to report this

I called regarding baggage cost and who and how we were to pay it. 1) I couldn't understand the person I was talking with. She needed to transfer me over to another agent. I was disconnected from the first receptionist doing the transferring. I called back and got another receptionist that I could not understand. She told me to contact Sun Country Airlines directly, which I did. The agent there (who I could understand) told me they didn't handle that information, that the travel agency should have had that information. So, I again called Onetravel (third time) and asked about the baggage cost and how it was to be handled (charged). I still didn't get an answer. I could, at least, understand the male agent that time. The flight itself was great. However, I don't think we will be using Onetravel again for our vacation plans.

My husband and I purchased tickets in August, for a court date we were summoned to, in Virginia. We purchased tickets from Oklahoma to Virginia, with many layovers on the way, for $850. The court date was changed, due to Hurricane Irene, so we could not go. We contacted One Travel, who then told us to contact the airline. It was no longer their problem. Our court date has been changed to March, so we called them back to see if we could get a credit towards our future flight. We have incurred $300 in cancellation fees, and our total is $870 for new tickets! We already paid $850 for the old ones we could not use. I really wish airlines would sympathize with people who have court related issues to resolve. Our family doesn't make that kind of money. I pray this doesn't happen to anyone else.

First of all, I wonder that why the OneTravel.com is in the business in this fast paced world and every person can taste who is who and what is going wrong with them. OneTravel wasted my time and at the end, a headache that I would not be able to remove. They have a ticket and are still advertising on their webpage. When I called them to book the flight, I was told that they are unable to see that fare. I started thinking that there may be something wrong with my system. I searched again and got the same result but on phone they offered me ticket for$ 200 more.

I coordinated a fishing trip with my 76-year old brother to fly down to Los Angeles from SeaTac, and then we were going up to the Sierras. He booked the trip through Onetravel on Feb 1, 2011 with the flights on June 6 and return June 11. I sent him a check to reimburse him for the cost of the trip as he doesn't have any money. On May 21, 2011, my brother was air medivacted to a hospital with severe cellulites and was there for a number of days.

I had a duplicate booking of the same travel in August 2011. I called later and one of them was cancelled and I was promised a refund ($1065). It was never paid. Every time I called, I got the run around, such as the airlines have not returned the money.

It is horrible and cost me extra money. I purchased my tickets on 8-16-2011 to travel from Jacksonville, FL to Fiji on January 3rd because I have to report to work later that day. The cost was $1687.80. A few days before my departure especially on the 28th and 29th, this company changed my departure several times by telephone and e-mail. On the 29th, I received two different departure dates. I spoke to someone who said my definite departure was 1:54 pm on the 3rd of January. I then was told I missed my flight of 12 pm and I owed them $300. I shared all the changes they made but they insist that it was confirmed, they had the right to change, and that is all. They insist that it is my fault I missed the plane and the cost is my responsibility.

I booked a flight to Jacksonville from Bradley and back. Within a week, I received change of flight info with times that were very inconvenient and was told that for a fee, I could change them. After reading several negative reviews, I realized that this was their typical scam. I changed the flight with the airline going to Jacksonville without a fee. I was able to print an e-ticket going there, directly from the airline.

I made two hotel reservations for two different dates on the one travel website. The website offered two options of paying: pay the whole amount of reservation or hold the reservation for $15 and pay at the motel upon arrival. Before leaving on the first trip, my credit card was being charged $15 for first reservation, $15 for second reservation, $190.98 for first reservation, and $278.97 for second reservation. When I arrived at the motel, the reservations were made but I had to pay the full amount there because there were no payments made even though the amounts had been removed from my account.

If I could give One Travel a zero star rating, I would. Their customer service is horrible. My husband booked tickets in January to visit family overseas. We were supposed to travel in May but a war broke out. After hours of trying to get someone in customer service to answer the phone, we were told that the tickets are non refundable and to call American airlines. We received a credit, minus cancellation fees ($50/person) and rebooking fees ($250/person) good for one year to the same destination, using the same carriers.

I spent well over an hour and a half trying to book a flight on One Travel website. Every time I got to the part to book, it tells me that the price is now almost double, do I want to proceed? No, I don't want to pay almost double the price you are advertising for the flight. Every choice that I was given and added my information, each time was rejected and asked to pay a substantially higher price. So I phoned the company. The nice lady kept trying to find a price that was even remotely close to what her company was advertising but couldn't? She went on to explain that the prices hadn't been updated yet. What? I live in the now and I am trying to book a flight now. I have booked most of my flights with online companies for the last two years and haven't had this type of false advertising. I ended up having to pay $775 for a flight that is still advertised at $443 as we speak.

I purchased 4 airline tickets back on March 2011, then One travel sent me an email saying that something happened with the tickets. So I canceled the reservation. One Travel charged to my credit card 3,985.00 for the tickets. They told me that they will refund my money to my credit card between 2 and 3 billing cycles. It has been 8 months and when I called to the billing department, they leave me on the phone waiting for hours and never answer the phone. If somebody read this complaint and can help me, I will really appreciate.

I booked the flight through CheapoAir/Onetravel.com. They confirmed everything. They issued eticket and everything, charged credit card, and made my plans. The next evening, without my request, they cancelled the ticket and sent mail saying that my reservation has been cancelled. I called CheapoAir/Onetravel.com on 11/10/2011.

It was a horrible experience. I made reservations with OneTravel.com. I got to the airport, only to find that my flight did not exist. LIAT airlines had notified OneTravel via computer that I needed to be on an earlier flight that day. OneTravel never changed it in the computer and never notified me. I called OneTravel from St. Vincent and they told me that my flight was confirmed that day. I ended up having to buy $1,400.00 worth of tickets that day to get home, and missed my connecting flight in Barbados as a result of LIAT not putting me on an earlier flight.

I signed an agreement to be charged $582 but instead, I was charged $719 plus a $35 fee for using One Travel. I called the company and they attempted to put the blame on the hotel. I paid $150 over my budget because of their misrepresentation. Their rates are not even discounted.

Scam alert! I booked my departing flight on November 9 and my return flight on November 13. I did not check my flight status, assuming the dates were correct. Mistake! The return date was wrong. I called to see about changing to the correct date and they said sorry, it was my mistake. "You put those dates in and that's what you paid for". They did try to help and extract, and additional $400.00 from me for a one-way return (more than the original round trip).

Don't fall for this marketing scam! They display their ticket prices before taxes and entice customers by making us think that their $25 per ticket service fee is the only additional charge you will receive. The taxes get added on after you enter your credit card information and you will end up having to pay more than you would, through any other online booking agency. Customer service is impatient to explain this to you and billing will only put you on hold for eternity. What an awful company!

My wife and I bought 2 tickets going to Punta Cana from Minneapolis. We where charged twice for the same ticket. I called One Travel and spoke with a lady about the issue at hand. She told me that they had one payment on hold and I should not worry. I informed her that they don't have any payment on hold and that they took an extra $1494.20 out of my check book. She told me I must be reading my bank statements wrong because she was right. I told her why is my checking account neg with overdraft charges then? She said that was not their problem. I hung up!

I purchased a roundtrip flight for my relatives using OneTravel.com. I completely paid for and confirmed the tickets and printed up an itinerary that evening. The full fare was $853.60 including tax and fee breakdown. The next day, I received an email concerning seat assignments. When I chose the seat assignments, I reprinted the itinerary only to discover that the price of the tax and fee charges had gone up $24! The final charge was now $877.50.

I am disabled and was moving from Las Vegas to Arlington, so I paid for a one way flight from Fort Walton Beach FL to Las Vegas on onetravel.com for the person coming to assist me with the trip. I sent the email I received to the passenger and when they got to the airport, they were told the flight was canceled. I called the airline and was told that the flight was canceled for non-payment. I questioned how that happened and the lady said the travel company did not pay them for the seat.

In June 2011, I purchased two flight tickets to Aruba. I called OneTravel to cancel 10 hours earlier due to an emergency illness. I was persuaded to change the dates and refused to take NO for an answer. I replied that I will call later. I was just frustrated for the way they handled their work. It has been two months and they still refused to email me a cancellation letter requested by Seven Corners Insurance Company. It has been a nightmare and a terrible experience.

Beware lack of seat assignments! On March 17, 2011, we booked flights for August 19 from Providence, RI to Copenhagen through Washington Dulles Airport. We received confirmation that day for the flights. Today, August 6th, I realized we had not been assigned seats. When I called OneTravel, the gentleman I spoke with was able to book seat assignments on the United Airline portion of our flight, but not on the nine hour SAS flights.

I purchased an online international flight from OneTravel.com for $1300 with Alitalia Airline. It was for travel from Toronto, Canada to Tehran, Iran at the end of February 2011, with a return date set for mid April 2011. About three weeks prior to my booked return date, I called OneTravel.com customer service by phone from Tehran. I asked them if they could reschedule my return ticket for any available date in mid May 2011. I was surprised and shocked when they told me that they will do that for me only if I pay them $250 in penalties, plus an additional $650 for a change in the price of the ticket. Wow! Well, that was almost the price of a whole new ticket. Of course, I declined.

I recently tried your service and purchased a round trip ticket departing from Houston Hobby Airport on August 5th to Quad City Airport in Moline Illinois. All arrangements displayed were correct until I pressed the purchase button. The ticket itinerary showed me returning to IAH (Houston Intercontinental Airport). I tried calling your company over the next three days and finally got to speak with someone after waiting on the phone for 25 minutes at 4:00 AM. I was told that I should have called within 24 hours but since I hadn't, the change was going to cost me an additional $150.00. So much for your customer service

My original round trip was $290.40. I changed my return flight. That charge was $225.00 additional, making the round trip charge $515.40. I expected at least a credit for 1/2 of the 1st ticket charge, or $145.20.

I booked flights on this website and contacted the company. I spoke with a sales representative to reschedule flights but I got the runaround until after the date of flight. We had bought travel insurance and in this case, my travel companion was ill with medical proof. They reported us a no-show to American Airlines voiding all credit.

On 07/19/2011, I purchased a round-trip ticket from Memphis to Geneva, Switzerland for $706 at OneTravel.com. The flights were confirmed in the morning of 07/20/2011, with all the airlines involved, and my credit card was charged $706.15. However, the following day after the flight tickets were confirmed by email on 07/20/2011, I received an email at 6:56 PM requesting changes to the ticket price I paid for the confirmed flight ticket from $706 to $1042.71. This ticket change is a fraudulent bait and switch attempt.

I decided to book our flight (from Atlanta to New York) via One Travel since airfarewatchdog.com (which I thought was a reputable site) recommended them. The Myrtle Beach layover (going to and from our destination) via Spirit Airlines was doable since the price was cheaper than the major airlines.

I bought a $1600 ticket, they called me the next day and I confirmed the transaction info. Then, on the same day, they called and said that the price of the ticket changed to $3500. I called back to speak to a customer service but they couldn't help. I asked to talk to a supervisor but they kept transferring me from one person to another. Eventually, after trying the whole day to get this right, I gave up on this ticket and went ahead and bought a new ticket.

I scheduled a round trip flight to Dallas, Fort Worth TX from Atlanta Hartsfield in Atlanta GA on Wed., June 22 ,because we had a death in the family and had to fly out for the funeral on Saturday. I booked it for a departure of Friday, June 24 & return Sunday, June 26. I figured they recorded their phone conversations and I went over this booking with the girl several times so that there were no misunderstandings! I even told the girl that we were traveling there for a funeral and returning Sunday. We get to TX, go to the funeral and to our relatives house afterwards for our full 1-day family time.

I asked them to call back after 8:00am MY TIME. They didn't for a while. They called me and said they would give me $50.00 per ticket as a token of appreciation of doing business with them..... I thought. WRONG !! They cancelled my flight insurance and refunded to me, WITHOUT my approval. Then they wanted to argue with me saying they have our conversations on tape. I told them I was contacting the BBB, and FTC. I filed complaints with both and was told they are very well known for they games.

My daughter booked a flight using One Travel for a flight for June 14th. Her grandmother paid the charge which was $120 and some change. Due to a family emergency, we need to get her here quicker, so I called One Travel and explained the situation. They originally told me that the "change" to the originally airfare would be $81 dollars then all of a sudden said no it will be$ 158 dollars. I gave them my credit card information to pay the additional monies wasn’t thrilled about the additional cost but we need to get her here quickly. They told me that my card was declined; I told them that was not possible as I have plenty of money in the account to cover the charges. They then said oh it has been approved.

I became a member through my job of the Work Advantage Program. Included in this program was the above-mentioned business. I am going to travel to my country and decided to schedule a flight ticket through their website. I did; however, it has been a nightmare. I had to cancel my flight ticket and reschedule another one, which I also had to cancel.

I got a shock of course because I paid $2300 for my round-trip ticket and very worried if I could not go back to start school. I checked my email and my phone for last minute changes but never got any. Because most legible websites such as Orbitz and Kayak would send confirmation or reminder few days before departure but I never got any and I thought it was strange. I am one of those who got tricked with the cheap ticket pricing.

I called to speak with one of there representatives about my flight and waited on the phone for 56 minutes. It is the most frustrating. I have been in my 59 years of life. The only reason I eventually hung up was I realized there may not be anybody there. What a waste of great advertising I listened to for 56 minutes. There can't be any way they think anybody is going to use them twice, is there? Occurrence date 5-12-11 9:00 am.

I would like to draw your attention to the research I did on the company OneTravel.com and many of them following names associated with this same entity: Travelong.com, Cheapoair.com, WKL Travel, Inc., Cheapseats.com, etc.

I booked 3 international tickets online on **** after paying for $4,200. It is for travel between Fort Lauderdale, FL to Bangalore, India. There were 2 stops in between, in Newark and Frankfurt. The connecting time between flights in Newark is 1 hour, 49 minutes but this is okay for connecting flights. But when I called up the airline from Fort Lauderdale to Newark, they informed me that there is no baggage agreement between my first flight which is from Fort Lauderdale to Newark and my second flight which is from Newark to Frankfurt. So my baggage will not be transferred from the first airlines to the second. Also, I need to collect my baggage in Newark and then do a fresh check in again with the next airline. Now in this scenario, by the time I will collect my baggage in Newark and go for the next check in, not even 1 hour will be left for my second flight while at least 3 hours prior check-in is requested for international travelers.

I booked a ticket with OneTravel.com for $189 and received confirmation through email on 4/29/2011. On 5/2/2011, I received another email informing me that "Due to the involved airlines (United and Frontier) that make up the itinerary you have chosen, we have experienced technical difficulties while processing your tickets and your booking could not be confirmed at the original quoted price. We have searched our data base and have found a suitable itinerary with the lowest price of USD $317.80. "

Something is not right with this website. I searched for a flight from O.C. to NY, found a bunch of great deals, picked one, entered all my payment info and clicked book, and was taken to a page that said, "Sorry, this is rare but your flight was sold out. " I said, Okay, let's try another one. I selected another flight, and same thing happened.

Went to Airtran to book a flight to Atlanta, GA from Midway in Chicago. Made and paid for the flights. Later the same day, the price of the flights were reduced. I called Airtrans and the following day Onetravel who refused to provide me the lower fare even though my reservations were made the very day of the reduction.

On March 23, 2011, I booked a round trip ticket from NY, JFK to San Francisco, CA on American Airlines with **** . I picked Tuesday, March 29, 2011 as the departure and return date as Tuesday, April 5, 2011. The round trip fare with fees was $296.40 which I placed on my Mastercard. Once I put in the required travel and credit card information and submitted it, the departure date was changed from March 29 to March 30. I looked at my reservation the next day to give the information to someone and that was when I realized the error with the departure date. I immediately called the 866 794-6049 number to report the error and asked that it be corrected.

They sold me a car, which they told me was certified, and doesn't have any problems. However, the car is not certified, the cruise control is not working, and there is knocking at the front end. They also wrote that the car has power door locks, CD changer, and an alarm system, but it doesn't have those features.

Since there are other options that save just as much money, I wish I had read these reviews first. My experience has been the same: 2 weeks, 2 calls (waiting for hours) and 5 email contacts. Still, not yet resolved. I will not be using One Travel again.

I made reservations on September 19, 2010. On September 20, 2010, I canceled the reservations. I was charged a $50 fee. I was told $920 would be put on my bankcard within 36 hours. I went on with my travel plans and assumed the refund was put on my bankcard. I wrote two checks totaling about $790 on my bank account in October to find out my bank account was overdrawn. I contacted OneTravel about my refund. they told me it was already processed.

I was on hold with One Travel for an hour on Dec. 14 and for another hour on Dec. 17 without ever reaching a person to answer my question. After viewing a complaint website, I came up with an email address for ** and sent her a message on Dec. 19. As of today, Dec. 22, I still do not have an answer to my question. I was afraid my reservation was non-existent, so in desperation I called the airline and was able to confirm the reservation. This is no way for a "consumer based" company to do business by not servicing their customer.

As we all know, times are tough and we all have to watch every penny we spend. In order to spend time with family, I was looking for reasonable flights to fly my family of 4 to be with other family members. In doing that, I found that booking each leg of the trip one way, was the most economical. When I found the flights I wanted, I booked off the site I was on. Unfortunately, it was OneTravel. The price of the tickets and tax were clearly identified. What I didn't realize was OneTravel was going to charge me a booking fee (for something I worked on myself!). I went ahead and booked the outgoing flights and incoming flights, two different reservations. After receiving the confirmation email, I realized what happened.

I purchased a ticket at 10:45 am on 11/6/10 and after getting the confirmation, I noticed that I had booked for the wrong date. I tried to reach them to change it so I wouldn't have to pay the $100.00 fee and spend 2 hours on hold before I hung up. I emailed them and got a response right away but in the meantime, I had gone on and changed my ticket which resulted in a $100.00 fee to which they told me that they couldn't do anything about. I told them that it was inexcusable to be on hold for over 2 hours and they should assume the expense.

I was purchasing an airline ticket with a total price of $723. When I finalized, they tried to bill my credit card for $1276. Thank goodness, I didn't have the available balance. I called & tried to get the $723 price, but they said 'I' was wrong; I wasn't looking at their webpage right. Okay, I have the printed info and I'm still reading it the same. He even wanted to charge me a $25 cancellation fee, to which I told him he was wrong for falsely advertising the lower fee. He finally got more frustrated than me, and told me my itinerary was cancelled with no fee and hung up.

I attempted to purchase two (2) tickets from San Diego to Chicago for November. After my order was confirmed, I received an email notifying me that my debit card had been declined. I knew that I had the amount in my account, so I contacted One Travel. I was told the decline was due to my bank and that even though my account showed that $1,012.20 had been taken out, it really had not because it was still pending. I called my bank and they said that the error was not on their part, but rather One Travel's. I was given a number so that One Travel, my bank, and myself could all speak together.

Attempted to get lower cost tickets that were advertised by Air Tran. The representative couldn't or wouldn't try to get the lower fares that were clearly advertised Air Tran. The savings to me would have been at least $100.00.

I purchased tickets from one travel on for my son and daughter, leaving from Chicago O'hare on June 22 with a return date on July27. After they email the itinerary, I noticed the date of return was July 22 so I called and told them of the area, but they told me there was nothing to do because I made the error. I told them I called in and reserved the tickets. They told me it would be $100.00 to change.

Warning: I was searching on the Web for deals for August 6th. I got to One Travel so I know for sure I clicked on the 6th, but their website automatically switch it to August 16th, but I didn't realize it because the price was much lower than the other company’s; I was kind of tired. It was very late at night so I got excited and booked it. Then I realized the date and called them right away. They wanted to charge me a penalty of $50.00. First, I argued about it, then they knocked it down to $25.00 and the person on the phone told me that they get over 10 calls a day for the same issue and that it's a human error, so imagine how much money they make with this trick.

I had booked two nights in Santa Clara, CA. prior to speaking to my wife in Fiji. I called back to cancel the booking twenty minutes later, and they want to charge me 50.00 to cancel reservation. I really feel that I have been ripped off on this transaction as I cannot stay those nights. Any help would be appreciated, as I am on a fixed income, and cannot afford to lose that money.

I bought tickets from this agency. I paid a lot of my hard earned money for these tickets to see my lady in Russia. i had called to complain; they don't answer the phones. I am on hold with them now 4 hours. I have never got a hold of them this way. They cancelled my flight with no permission, and now my hard earned money is in limbo. There should be something done about these travel services. I paid $1275; they told me up to 3 months wait on my money which is like stealing. I never gave them permission to cancel. I only said in beginning that I might. I hope you can help me. I hope you can help immediately.

I am very concerned, as I was not able to get on my flight and use the airline tickets in Seattle enroute to San Antonio, TX due to military flights being canceled. I am concerned because I realized that I received an email on outlook express when I did not inform them to contact me via outlook. My email they have on file is a yahoo address which concerns me more. They need to give me my $1,534 back. I purchased insurance and was told it was no good but I was smart enough to go back and print off the terms.

On June 26, I booked a reservation and canceled after I realized I made a reservation for the wrong date. Immediately, I realized this and called to make new reservations. I had no idea I would be on the phone for approximately one hour! When the agent came on the phone, I could barely understand him, but we managed to make the new reservation. Because of the language barrier, it took approximately forty-five minutes to make the new reservations.

We booked flights for round trip from Marquette to L.A. in November for spring vacation. About a week before we were to leave, we were notified the AA flight from Milwaukee to Marquette had been cancelled. They changed our flight to this: L.A. to Denver, Denver to Milwaukee, Milwaukee to Chicago, Chicago to Traverse City, and Traverse City to Marquette. No way we said we were traveling with children and we knew that it wasn't going to happen with ½ hr between flights. One Travel nicely said they would fix it. They could sell us tickets on Delta from L.A. to Minneapolis and from Minneapolis to Marquette and they would get a refund back from the other airlines.

I need to change a flight due to sudden military obligations, so when I called to change my flights, OneTravel said it would cost $3,000. The original ticket was $1,700. I cannot afford this, so I didn't make the change. Then I attempted to rework my schedule and asked if I could miss part of my flight because it would only cost me $500. But the agency told me they would cancel my flight home if I did that. So i gave up that. The agency told me it was the airline's fault, but when I called the airline, the airline said it's the agency's.

I received a call on Wednesday of last week, on May 12. The person on the phone told that I purchased a ticket and the credit card that I used did not take the full amount. I still owe 20 dollars. Well I was on the road so I asked him to call me back. He never did so I got on the website to find out more information, but it is the wrong phone number for customer service. Can someone help me to figure out this problem? My husband's flight is this Thursday, May 27th.

Trying to get on hold with them, sent email and no response from them. Wondering if they really have any representatives that can assist customers on any situations.

I purchased airline tickets for Rio De Janeiro Brazil from One Travel.Com. The tickets for my daughter and I were purchased online May 1, 2010. The price of the tickets including insurance were $740.00 US Dollars. My daughter is a Foreign Exchange Student in Santiago Chile. I purchased tickets for the trip to Chile with a reputable company (American Airlines). However, I decided to surprise my daughter for her 22nd Birthday with a trip to Brazil. The only mistake that I made was to choose One Travel.Com for the purchase of the tickets to Brazil from Santiago Chile.

April 26/10, I had a quoted rate of $188 (plus taxes) on my laptop for an airfare. On trying to continue the booking, my booking had timed out and the rate went up to $222 (plus taxes). I called One Travel to book the tickets (2) at $188 and after holding for 19 minutes, I was disconnected from Gloria. I called back and Sheila told me (after holding once again) that the "airline raised the rate" and there was nothing she could do, but "would I like to book the new rate?". This is not an honorable way to do business, bait and switch perhaps? I subsequently found out that more reputable sites like Air Canada tells you on their site that the customer has "ten minutes" to confirm, so the customer knows their limitations.

I have been scammed out of $300.00! I logged on to check rates for 3 one way tickets to visit my sister and my son. The "come on" rates were less than half of the cost of the quotes from the airlines. I booked one portion, which was higher than what was quoted by about $57.00; however, it was listed as fees and taxes so I booked the 1st leg. I was frustrated about the ticket price being higher and decided to check another site. I noticed the scam reports and as I read them, I realize that I, too, have become the next victim in the scam. I plan to contact my credit card company tomorrow morning to see if I can stop the charge. In addition, I will cancel the card so that other charges will not occur! I wish I had viewed the scam messages prior to making the reservation.

We booked tickets online for my wife. When the confirm screen came back, my wife's middle name was missing. I called the customer service immediately. I was told by the agent Edwin that the system he works with doesn't handle the middle name. I told him TSA and airlines require the name match the passport. The agent told me there was no problem, and that I could call the airline to verify it. I called the airline. I was told the middle name or initial is needed.

My boyfriend was booking a ticket for me to visit him in Las Vegas. We booked it together for Friday, January 8th and then a few days later, I got an email saying my flight was for Friday, February 5. We booked the ticket together and we are sure we made no mistake. Of course, they blamed it on us saying that we had to pay a $150 penalty which makes no sense because the ticket was only $67.

I booked a ticket for visiting my family on Christmas from the 24th of December to the 2nd of January 2010. I received an email and a call from OneTravel stating that my returning flight had to be re-scheduled. The reason was there was overbooking on the flight. When I complained saying that if there is overbooking, I will fight for my ticket, they stated that actually the problem was due to the rare system of British Airways in issuing tickets. I will of course inform BA of this statement. The options are to cancel my ticket and pay $1,500 for the new tickets, or re-schedule to the 1st of January for the same price. I decided that I would try to re-arrange the trip that I had with my family arriving back in Madrid the 1st of January. I asked for a compensation. The compensation I was offered was the $40 of the insurance. I asked the lady if I would keep the insurance, she told me no. That is not a compensation, that is cancelling my insurance contract. Then she offered me $50 compensation. I have not received such amount yet.

Please, do not book/purchase anything from OneTravel.com if you value your time, money and emotional stability! I had the worst experience of my life getting a ticket from OneTravel.com. I bought a ticket (international) from that site and a month later found out that I don't have a return ticket. Ever since, I've been trying to call OneTravel.com. They always put me on hold. I have to wait at least 30 minutes. And when finally somebody answers, they keep transferring my call to other representatives, who barely speak English! I still don't know what's going on with my ticket. I will never ever use OneTravel website again!

I ordered two airline tickets from Wichita Kansas to Montego Bay Jamaica. I used a credit card to secure my purchase. I received an email from OneTravel that indicated my tickets had been cancelled because AirTran was not a contracting provider with Delta. I could receive a new flight for an additional, substantial charge. I told them no; they cancelled my ticket. The next day I made the same reservation online with OneTravel, at a lower fare rate that was quoted by the rep and using AirTran as a connector with Delta. The transaction was accepted and I also called to confirm that the tickets had been issued. In addition, I received an email confirmation. The price had increased by $100.00 per ticket. I'm out an additional $200.00 because of the cancelled tickets.

I purchased tickets online from OneTravel.com. Five days later, I received an e-mail that the ticket was cancelled and for further information, call the 866 number. As of writing this, I am unable to talk to a supervisor at OneTravel. I called US Airways to see why the ticket was cancelled. OneTravel never issued the e-ticket. Despite US Airways’ numerous attempts to get a ticket number from OneTravel, OneTravel never issued one. Save time and frustration, do not use this website. Now, 1 week later, the ticket will cost me about $70 more.

I booked three flights and I made sure before I hit the send button that every date was correct and information, but behold, I got emailed a booking receipt with the wrong return date on it. I wanted a return date of July 5, 2009 but I was given July 7, 2009. Now to change that date, it will cost a very large sum of money. So now I am stuck with using leave that I may not and now I have to possibly take a leave without pay. I tried for hours to contact this travel agency, but everything met with negative results. I had three phones tied up in my office listening to that stale music and their ads. After being on hold on all the telephones in my office for one hour or better, I decided to send an email to them. I finally got this lame excuse back and the nerve to say they tried to contact me and they couldn't get through. This was a blatant lie. Now according to them, it would cost me $150.00 per person penalty plus the difference in airfare. I am now stuck like chuck with these e-tickets.

I booked a flight last night from Richmond, Virgina to (VPS) Florida to see my daughter. The dates were supposed to be from 7/1-7/8. When the ticket came through, I must have made a mistake and booked 7/8-7/8. I tried calling their 24-hour phone number and basically was on hold for over 2 hours. In addition to this, I emailed my concerns as well. No response! The next morning, I tried calling and was on hold for 1 hour and 15 minutes. I called from the office and was on hold for 40 minutes. While on hold, I got a response, I am not sure, but I had just wrote on their blog about my experience and then I received their email! They said someone would be calling me.

They posted these teaser fares that are very low, but by the time you put in you credit card info, name and the rest, they are no longer available. It happened twice yesterday and I ended up purchasing tickets at 250 dollars more than what I had originally started with. The other even more disturbing fact is that you do not get confirmed seating. They do not advertise this. If you are traveling, even with one more person, there are no guarantees that you will sit together or get a decent seat. The airline at check-in at the airport will assign you what they have. Customer service has an average 20 minutes wait and have told me three different stories in less than 12 hours. They had me call Delta, Air France and they end up not being as cheap as they advertise. Unlike other sites, you don't get your seats and customer service is a big waste of time. Good luck if you decide dealing with them. I won't.

I booked a flight through Onetravel.com. I saw the best price for my ticket, it displayed the price and I selected and it was not guaranteed until purchase. I purchased the ticket using my Mastercard. After I gave my Mastercard, it said that price was no longer available. The new price was higher. Okay, I thought it was taken.

On July 27, 2008 I booked round trip flight from Charlotte to LOS ANGELES everything was fine until I received my credit card statement. I was charged taxes on flight twice.One amount was for $235.43 and the other was for $122.00. I called One travel they said that I should fax over my satement. Twice I was given the wrong fax number. When I called them the third time I was treated rudely and waited to long.

I went online 08/28/08 to the site onetravel.com type info got internary, confirmation number and booking printed it out but they called my mother in Oklahoma and the person said he was calling about ticket because card was declined. I called my bank and the scam was in the bank approved 2 additional transactions but the 4th try was declined by bank because of insuffient funds.

We booked a return trip for two from Winnipeg to Vancouver, onetravel.com's price was the best to begin with. We booked paid, everything was confirmed. Two days later I got a phone call telling me that the price we paid was a mistake and an error and we would have to pay an addition couple hundred dollars a ticket, the representative could barely speak english and could not understand what we were asking or saying. We settled paying about $100 extra a ticket.

They say that they give the best travel deals but they charge a fee above beyond the fees of the other travel services such as Orbitz.com, Travelocity, Cheaptickets, etc.

I purchased 2 tickets from San Diego, CA to Boise, ID for $472 and received a confirmation via e-mail. A few days after I purchased the tickets, I noticed on my bank record that the ticket price charged from One Travel was $588 (about $100 above what I authorized). Further more, a new, revised confirmation was sent to me for 2 tickets for Orlando, FL to Cleveland, Ohio.

We booked seats for a flight from Cartagena, Colombia, to Los Angeles, CA, and return. The agent at One Travel--also doing business as Cheap Seats--told us after we had booked they couldn't issue electronic tickets because the flight originated in Cartagena, Colombia, and that the tickets could only be sent to me by registered mail at an address in the USA. The company ultimately agreed to send the tickets to my sister who was to send them to us in Panama. The tickets were subsequently lost in the mail. When we realized the tickets had been lost in the mail, we contacted One Travel (Cheap Seats) and told them the problem. They said they could do nothing to help us since they had already paid Taca Airlines for the tickets and suggested we contact Taca (LACSA). When we spoke with a supervisor at Taca's office in Bogota, Colombia, he was sympathetic and said we could be given compensation in the form of tickets to anywhere Taca flies for an equal value. At that point we canceled our reservations on the flights from Cartagena to Los Angeles and return. We then booked flights on another airline from Cartagena to Miami for $1856.

One travel's made an unauthorized charge on my credit card. I purchased a vacation package to Paris back in February. In March I noticed a double charge. I called and called and I've been told I will get a refund since then. However this isn't happening. I spend hours on the phone trying to get them to refund me the money. How can these people be out there doing business? I don't understand. Something must be done.

We were directed to onetravel.com from the Sidestep.com search engine. The flight advertised was not the cheapest, but did offer the best travel times. After filling out all the forms, we were told that our reservation would not be confirmed until we survived a credit verification, which had to be completed within 12 hours. Calling immediately, we found the office closed despite an announcement indicating that it should be open. Calling the next morning at the stated opening time, the office was still closed. An hour later, I was subjected to a "verification" exercise that included information from 18 to 50 years ago!

I purchased plane tickets thru OneTravel.com on 7/12/06 for a flight from Denver to Orlando on 12/30/06 to return from Orlando to Denver on Sun 1/7/07 on a Frontier flight at 9:10pm so the three adults on the trip could return to work on Mon 1/8/07. I had a feeling from the beginning that something about TravelOne.com just wasn't legimate (Lesson: Go With Your Gut) and continually double and triple checked with OneTravel and the airlines to make sure everything was still all set up 'til the day before our departure on 12/29/06.

I purchased a ticket IN ADVANCE DUE TO HIGH SEASON BEFORE APRIL 14TH and they gave the wrong apartment number to Fedex so I never received it, all they said is that they had no way of verifying and I faxed them my credit card statement and they still have not resolved this issue which happened on 2001 or 2002...

I booked a prepaid hotel reservation through onetravel.com. After they accepted my reservation and charged my credit card $700 for a hotel in New York, I received an email six days later from onetravel.com saying I had no reservation because they did not get confirmation from the hotel, even though they had taken my money. I called the hotel and they had no record of a request from onetravel.com. Fortunately they had a room at the same price. When I called to make sure they would refund my money, I got a runaround -- they could only talk to my husband (who was out of the country). They put me on hold numerous times. It was extremely frustrating, and a huge waste of time. Fortunately I was able to book another hotel, but it could have been a horrible experience. I strongly recommend NOT using them.

My boyfriend and I were looking for a rental car to drive from Paris to Dresden with a one-way drop off (some European companies won't let you do this). I found a good rate with one-travel that almost seemed to good. We picked up the car (from SixT Car) and dropped off the in Dresden car seemingly with no problems. A week later I checked my American Express bill and found out that SixT car had charged me over 200 Euros more than the booking rate guaranteed by onetravel. Apparently, Onetravel did not include the one-way drop off in the amount they confirmed the booking for. However, all other quotes from other rental car companies listed on the onetravel site when i did the initial check included this fee.

Onetravel.com advertises non-existent fares to get you on their website. Through a travel search engine, I ended up on the Onetravel.com site because it offered the best airfare to my destination. But after filling in all the required information, the fare was no longer available. But there was a slightly higher priced fare, so I elected to take that and re-filled out the required passenger information. Then this fare disappeared too.

I would like an apology and compensation from OneTravel of Las Vegas, Nevada, for OneTravel’s negligence which caused financial loss and anxiety to my son, Evan, and his friend, John, who had confirmed US Airways tickets for March 17, 2006, from Dayton, Ohio, to Newark, NJ, through OneTravel. OneTravel cancelled these tickets even though OneTravel had issued us an email confirmation for these tickets.