OneTravel Reviews

0 stars. I was sent several confirmation emails to an itinerary for a flight that doesn't exist. I have an email from OneTravel the day before my flight, saying flight tomorrow confirmed, and a wrong itinerary to the flight which actually purchased and no longer exists. No notification my flight has been changed, no updated flight times to my now 8 pm flight (instead of 7 am). HUGE inconvenience, waste of my time and money for driving/making new arrangements.

The price was less than other sites. BUT there is a service charge (which I didn't realize until I had booked the flight). I'll probably check them next time I need to book, but I'll make sure about the service charge before I confirm.

This is the most incompetent company I’ve ever dealt with. Besides every customer service rep giving different information, and no one seeming to understand how to solve any problem, just waited 21 minutes on hold to ask about a credit card I was approved for (but haven’t received) only to be told I wasn’t transferred to the right department. Of course the rep said “ma’am, you will only have to hold another 2 minutes to be transferred to the right department “. It’s been 10 so far. I would rather pay more for the ticket than go through the stress or frustration to save money. Go w/ CheapOair. They seem to be more competent and the prices are just as reasonable.

First of all, every time that I use OneTravel, I am added again to the spam emails. So every time that I their service, I receive more emails and I have to unsubscribe once again. Secondly, because of some price change on their end during my purchase, my booking did not go through while I was at the airport and I had to wait at the airport for 7 hours and pay $100 more for my flight. Additionally, in order to resolve the issue I had to call their customer service and it took an hour to resolve, stacking up $30 for me to make this international call.

The price that I booked at was more expensive than the official air travel provider's website. They say that they match prices however, after a long conversation I was told they would not. Promo code advertised on their homepage did not work. Terrible service.

I don't know European airlines and had to book a flight from Copenhagen to Brussels. So I went to OneTravel and found a good flight for my wife and I. I bought "flex flight" as an insurance. Wife couldn't take the flight and OneTravel refused to cancel or give credit for the flight. Then I looked at my credit card statement. They had taken four different amounts out of my account - one for each of our flights, a an amount for their own commission and another fee that the woman in their accounting office was unable to explain what it was for. In total, however, they were taking an extra 50% of what the airline was charging them! Next time, I will go directly to the airline.

This was my first time using OneTravel. I booked flights to Seattle to see the Rolling Stones ($511 pd on my credit card) however concert was postponed and I had to cancel my flights ($100 cancellation was pd at that time on my credit card). I then had a credit on my account for the full original amount to apply to new flights when booked. I was also told that when I re-booked I would have to call them (not do on-line) and pay a re-booking charge of $125 per ticket ($250). When I got my invoice after speaking with an agent I saw that I was charged $450 not the $250, I questioned their billing dept and was informed there is also a $100 per ticket agency charge when you book over the phone. So a $511 trip has now cost me $1061. Obviously I will not be using them again and thought I'd let everyone know that this is what happens if you change your tickets. I would of been better of to just not show up for my original flights.

I called the number for Delta airlines. When booking I did not realize it was a travel agency until I saw my bank statement and realized you charged me $110 beyond the cost of the airline ticket. I was not aware of this and it was may clearly explained to me. No I've been ripped off and it's too late as I authorized her to bill my card. I was told the $900+ was the cost of the airfare. It was not. I'm a disabled senior and not a seasoned traveler. Again ripped off.

My wife purchased a ticket back in March 2019 for a trip to El Paso Tx.... Was told the ticket was confirmed. Well, she checked her email and got a notification that her flight ticket was canceled. I called them and this is what the representative told me... Her ticket was canceled because she got it too cheap and that she could not get a new ticket now because every flight was “Sold Out”. The representative was so Very Rude to her, he just put her on hold and turned on the music. Anyways, I found a ticket for about $100 more than the cost they quoted her. It’s a shame we can’t leave a Minus Star for them because I would definitely leave a Minus 5 Star Review.

Cheap? Yes. You get what you paid for. In my experience, this travel agency does not take into account connecting flight requirements. During my last three flights using this agency, there was insufficient time to get to my connecting flights. True, the airlines would book me on next available flights, but in the last instance I spent 24 hours in five airports and five airplanes due to missed connection. Adding icing to the cake, the trip interruption insurance they sold me refused my claim when I was unable to make my return flight due to a storm. The cost is not worth the risk. I do give them high grades for customer service. Very nice people helping me deal with problems they caused.

I reserved with them for my husband and myself as I saw it was a good rate. Then as I did not take their flight insurance, they called me right away and were insisting that I needed it and kept telling me they would put in on the same card and would barely let me talk. I had to put down the phone and then they were calling me back again. They have a note on their website for any changes in the names. So only after you book they tell you the names have to be exact as your passport or it will not be valid. So I called about 3 days before the trip and they started out being nice but then got rude and said I should not have waited so long and that they would charge $75 each to put on our middle names. So I told them why they didn't tell me this before then and hung up. They tried calling me back. And I had no problem at all at the airport. This has not happened to me with travel providers before. I will never use them again for sure.

Used OneTravel to look for some flights, bought the best option that was presented to me which had 1 stop, with a clear message that cancellations can be done in the first 24 hours. I later found a much better flight for cheaper that was nonstop on another website- I tried doing it on OneTravel website and it found it (I don't know why it didn't recommend it to me in the first place), and when I tried to book it I would get an error. After 30 minutes of wrestling I gave up, went to the other airline website and got the better ticket.

Can't confirm my booking and payment. First time using them. Given booking number as confirmation. Card was charged. Now when I go online with booking number it says no trips planned even though the airline charged my card. This was 3 days ago. Terrible experience so far.

I booked a flight and they are crooked. So much hidden charges. They are misleading people. It says they will only charge $10.99 for the insurance, but in my credit card statement they charge $68+. And in the website, they let me choose my preferred seat, and never did mention that I have to pay USD$100 each way, so they charge me another USD $200 for just choosing ** seat. I have booked flight more than 4x at flight network and they never charge me any for it. I did call them and they just pass me between billing, cancellation, customer department. They said the only one who could help me is the Airlines. And when I talked to PAL they said I should be talking to whoever booked me which the ** ONETRAVEL AGENCY!!!

I should have looked at the reviews before I booked with this site. They charged me for seats that so that my companions and I could sit together and then didn’t give us the seats. They have us all sitting apart. I am so upset right now. The site added extra charges on each ticket and when I wanted a refund on my tickets they wanted to charge me an extra $50.00 per person. The guy I spoke with wouldn’t shut up and let me talk. He kept asking me if he could help me with something else, I said, "No you didn’t help with this issue." Then he just kept making excuses. I am so frustrated. I will never use this site again. I ended up paying about $$45.00 per ticket more than what the site said it was and had to deal with a rude customer service agent. He said they only charged me an extra $30.00. So he refunded that but it will take 7 to 15 business days to get it back. My advice don’t ever use this site. Worst experience ever!!!

I don’t know how I ended up with this website. I gave my credit card number and bla-bla-bla???? I ordered my ticket after 2 days. I still don’t have my e-tickets. I called them for 10 times, redirects you to anyone but at the end no solution. Then they proposed me a new flight schedule but I disagree but then the price has changed from 300usd to 500usd. Until I frustrated to cancel my booking again and again I spoke to unnative English speakers. Then again redirected me to machine surveyors at the end asking for rating their service. Of course not satisfied at all. Then the phone just hanged up for the 5th time. Luckily I can blocked my credit card by myself. So they could not retrieve any money from me. I’ve been save by my brain. This website is deep ** bottom????

Booked a flight through OneTravel. Paid baggage fees to OneTravel. At check in, the airline said that we did not pay and had to pay again. We also requested two seats together confirmed by OneTravel - which also was not communicated to airline. Waiting for a reply. Trying to get a refund on baggage fees.

Horrible service, customer service is horrible as well. If you're booking from Canada, beware that it's in US $. Cancellation fee is $75 per person. Very rude, 0 customer service help. You should change your miserable, rude employees, put on hold more than 35 minutes, never again.

I book a flight, there is a connecting flight in Japan and we need to change airport. I called them 14 minutes after I purchased the ticket to ask If there is a shuttle provided but the agent is misleading telling us that we need a transit Visa even the supervisor doesn't have any idea about it. I got worried of the transit Visa thing so I ask them if we could change it but unfortunately they ask me to pay 200 US dollars. After a long conversation the agent told me that I can change the ticket without charges so I did but a day after I've been charged. If I knew that they will going to charge me I won't make any changes. They are scammers! Beware of these people. They will RIP you off.

I selected two sets of round trip tickets on OneTravel’s website. Yes, the ticket prices posted were very good. After completing the purchase, OneTravel posted my itinerary. The connecting flight for our return trip was for the day following the first part of the trip. I called and received no explanation, acknowledgment of flight plan discrepancy or apology. These folks are well trained to deal with dissatisfied customers, following a scripted response heavily accented by their primary language (which is not English). I was told the only way to get the same day return connection flight I had chosen on their website was to pay $250 extra per ticket, which I said was unacceptable. Cancelling within the advertised 24 hr. cancellation window would cost $50 per ticket. I could change all the flights to the second travel day (the day of the second half of our return trip) for an additional $140 per person.

I went in to book a flight with this company this morning. I chose my precise dates and times carefully as my flight has to correspond with my cruise dates. The rate was wonderful and I was extremely happy until I hit submit and the payment went through. Once I received the itinerary it was 3 days off from the dates I chose. I called and spoke to a representative that said the rates chosen were for flexible dates. I told her that there was nothing that indicated the dates were flexible. I booked for the 22nd they gave me the 19th. I told the lady I wanted to cancel since I did purchase the trip protection. She stated it would be 50.00 per ticket to cancel. I told her no way. She then stated she could try to get the dates that I asked for. (Imagine that.)

One Travel and its sister company CheapOair prey on the unwary customer with clever marketing that presents them as a lower cost alternative but their fares are no better than those of comparable provicero. What makes One Travel truly different is their Third World quality customer service (wait times of 45 minutes to 1 1/2 hours to get a representative on the phone for standard service and additional fees to get, in theory, faster service.) When calling or using the chat feature, dishonest attempts to prevent you from cancelling a reservation by claiming that a “service change team member” is working to resolve scheduling conflicts generated by carriers that they know cannot be resolved or callbacks they will never make or indolent follow up with carriers. All of them only leading you waste valuable time waiting or reaching back to them until it is too late for you to book a better alternative with a different providers to then being offered a higher cost solutions as your only option. (Twice the original cost in our case.)

One day before our flight, I attempted to secure seat assignments. Unable to do so on their website, I called customer service. I was informed by a patronizing and disrespectful agent, with a poor command of English, that in their “terms and conditions” (minuscule fine print) that I was unable to do so. As we were traveling with a small child, I asked for a supervisor. I was then transferred to an equally unsympathetic and arrogant individual, again with a poor command of English. This individual intimately provided the Delta confirmation code, ostensibly (and implied by him) to be able to directly select a seat assignment. I was unable to seat through Delta either. My issues are twofold: 1) the deception regarding seat assignment. 2) the incredibly poor attitude and lack of professionalism demonstrated by 2 staffers, one allegedly a “supervisor”.

I have booked a flight through One Travel, it showed $1380 but cost me $1890??!! In the meanwhile, one of my connections got cancelled. Trip was operated by Air Canada. So I asked one travel for a reschedule. Then, they said they can't do it. I contacted Air Canada, they said the only one who can request a change is OneTravel. And they won't give refund, they won't reschedule it????! What's happening??? Anybody please help. Whom should I complain????

Earlier I had a problem with this airline just after booking the trip, but they fixed it. After that I wrote a nice review about them, but they actually canceled my flight without explanation just one week before my flight. Leaving me basically on the street as I have everything planned ahead. Better book flight with different company, I learned in a hard way.

I purchased a ticket from OneTravel on the basis it was a Singapore Airlines long haul flight not Scoot their discount airline. When I received the ticket they notified me that Scoot was the operator. Within 24 hours I emailed to cancel the ticket and am still awaiting a reply.

Save yourself the stress and use any other company! I booked round trip tickets to Peru a couple months before my trip. I kept getting text messages saying my flights have been changed and to contact the company immediately. I was receiving emails and they were changing my flights to ones with layovers that were way too short (less than an hour for international!) I would call and wait over 1/2 hour and no one would pick up. The one time I waited about 40 mins and someone did, they told me they could not help me! I ended up having to contact LATAM directly and they were able to change my flights correctly and confirm my bookings. Much more helpful.

I was suppose to take a multi country trip with my family this summer. I have been saving up for two years to take this trip. I booked my flight home through OneTravel. I bought the traveler's insurance just in case. Unexpectedly my cousin got pregnant and so can’t make the trip. Her family was helping to cover some of the cost. Since they can’t make it I can only afford to go to one country. I called to see if I could change flights and pay the difference. They said no. Then I asked for my money back since I bought insurance and the reason I couldn’t go was do was medical. They said no. The person I was talking to said his manager would let him refund me for part of the flight but I would have to pay a cancellation fee on top of that. I am out over $1000 and that’s with insurance. I won’t be using them again.

I am literally on the phone with them for the 7th hour in a row. I wanted to book a ticket ONLINE but one of their agents said I MUST book with her on the phone so I ended up doing so. I had found a ticket for $730 CAD and told her that is what I want so she "Booked" it for that amount and airline. Cool. I get the booking receipt and noticed she put $730 USD???? So I called immediately to get this corrected and somehow no one could explain the extra charge???? And also refused to refund me or cancel the booking???? So yes I am currently reporting them as fraudsters as they surely are.

I booked two round tickets from YVR to LAX and back. I get a notification email that my flight has changed and that is when I noticed that my locations were wrong and they had it from LAX to YVR and back. So I called to tell them that was wrong. They are trying to tell me that I booked it that way. I have booked many round trips to LA and have never booked the wrong locations and the first time I use their site (and searching flights from YVR to LAX) this happens. Now I’m being told that I have to pay another $1000 to change the flights for the difference in flight prices and a $200 fee each person for changing the flight locations. That’s pretty much like getting a new set of tickets and losing out on the tickets I got with them (because they are non-refundable). This site is a joke and the “customer service” is horrible. I would extremely advise people to not ever use this site.

I booked with OneTravel for an airline flight from Sacramento to Los Cabos, Mexico last Feb 4 (booking confirmation **). After prepaying baggage fees, I was charged again by Volaris Airlines during check-in prior to the flight home. After complaining to the OneTravel customer service I was told that the checked baggage fees of $128 was only on hold and not really charged from my credit card. This was a lie since the credit card company debited my account. I tried to call up again and was given the runaround by someone who barely speaks English. I will never book with OneTravel and will tell my fellow traveling friends about this company.

Never fails whenever I’m booking online. The site has excellent choicest of flights for local & international. I just don’t know when my points going to be updated so I can use the perks when I need it.

I'm on hold still to speak to a manager that I'm told will take 30 mins or more. I booked 3 flights to Ireland for myself and my children. No more than 15 seconds after I finished the booking, I received a call saying I needed the middle names on my tickets for an international flight. They went ahead and added them (as apparently I wasn't able to do so at this point). Afterwards informing me that the charge for them to add the names is $85.00 per person AND I CANT GET THE SAME FLIGHT.

I had a horrible experience with this company. I purchased 2 flights and insurance. U.S. Military orders changed and when I called to get my flights for a later time, I was told there would be a charge. When I asked for a refund and explained my circumstance I was told I would have to cancel said flights and file a claim with the insurance I purchased. I, of course cannot submit documentation of classified U.S. military documents and therefore lost my flights and my money.

So I just booked a trip with OneTravel and open taking my money. Got my booking confirmation only to realize that I had a 19 HOUR LAYOVER IN DENVER COLORADO!!! 19 FREAKING HOURS! I just got a new job and I can't take off work to sit in an airport for 19 hours! I also paid for flight insurance, which on the website I verbally states free cancellation if you pay extra, which I did. I called and was told I could not cancel that it was not part of the policy.

I asked if I could sit with my wife for the flight. She said, "Yes. For $39.95." I said, "Too much." She said I would get a $50 travel coupon to use for their services. I said, "Ok," and agreed to buy the service for $39.95. She did not say the coupon would expire in 2 months until I asked. I said, "Cancel it." She said it was already done and cannot be cancelled. I said, "Cancel again," and she promised to refund. Will not use this service again.

BAD CUSTOMER SERVICE, BAD MANAGEMENT. I purchased a round trip for my mother, something came up that she can't travel back at the same time, contacted them to cancel and give me a refund or move the date, even I bought a protection plan that said I can cancel it any time AFTER 24 HOURS, no one was able to help me. I spend 3 hours on the phone with ONETRAVEL; and more than 3 hours with SPIRIT, they kept telling me there's nothing they can do for me, put me on hold for 55 minutes or more, ONETRAVEL is the worst company, PLEASE DO NOT WASTE YOUR TIME, YOUR MONEY WITH THEM, THEY JUST WANT YOUR MONEY, if there was an option for less than 1 star, that's what they will be getting from me.

Tried to buy tickets online several times, and each time and says that someone grabbed the last ticket. Then dude calling you immediately and trying to up-sell you same tickets with higher price. Do not trust this website!!!

I booked a flight with OneTravel over Christmas. I purchased travel Insurance as I always do when traveling International. When you arrived at my destination I noticed they had ransacked my luggage. They stole many Family Christmas gifts and including my fragrance which I had placed inside a pair of shoes at the bottom of my bag. I reported it to the airline which refused to do anything about it. I contacted OneTravel for help with the travel insurance. They told me they didn't have a record of any travel insurance being purchased. The person I spoke with told me he could not help me and hung up the phone. I waited till I came back from my trip to contact OneTravel again.

I bought a ticket on March 7, 2019. It wasn’t a cheap one, as I saw on the other site much better deal, but because I have been buying tickets through this company many times I trusted this company and bought it again and for the last time. On a second day I received e-mail informing me that they were unable to collect all amount and they charged me outstanding balance. When I look at my statement I saw that the full amount was charged on the first day, next time they charged extra, then they did refund (where I lost on exchange rate), then they charged again.

Loss of entire booking fee: Made a reservation from Tampa fl to buffalo ny due to mother's illness. She died the next day so I had to change my reservation and add my wife to it. They were unable to add wife or change the reservation. No exceptions, offered to try and make the changes with airports 3 hours away. I will await your response before I make my case known on various website ie Yelp. Very dissatisfied.

I am happy that the OneTravel call center called back, and was able to change my dates with 200$ only.

After posting this review I received a call about a resolution. Which was received in an appropriate manner.

Call in to get price match from Flighthub.com but never got the price match as promise on their website, cancellation is only refund 60% of the full price. I call 5 times but never got the answer and got hang up.

This site is a scam disguised as a genuine site. Do not use it, cheap is expensive. They changed my flight 2 times, it affected my work schedule and peace of mind. Please contact the airline directly and tell them no one is authorized to act on your behalf and send them confirmation from OneTravel. Bad bad business ethics. Not with the savings. They pull you in with cheap prices and then change prices while you are in the booking process and already committed. These are unscrupulous agents in a foreign location, they probably hold your money and negotiate prices down and keep the difference. Beware!!!

I have to cancel my flight due to measle outbreak in the destination. No cancellation. Travel agent said it depends on airlines policy. So to summarized they told no refund no rebooking policy by the airlines. I argued with them and I ended up changing the date and paying penalties costing me overall more or less $2400 for one seat with under 2yo child on lap. I will never ever buy a ticket in this site and same as the airlines. Not recommended!!!

We are travelling from Halifax to Quito, Ecuador tomorrow March 1st. Attempted to check in online and had issues. The originating airline mentioned it was due to OneTravel. I called American Airlines and then LATAM Airlines to find out why we couldn’t get seat assignment and LATAM told me that the company hadn’t verified our tickets and we wouldn’t get on the flight in Miami. I have now been on the phone and am still holding with OneTravel to sort this out (1.5 hours). They seem to take it very casually and assure us it is all sorted out. It was just a fortunate coincidence that I decided to call LATAM directly. I have dealt with OneTravel over the years and not had this kind of issue. If you have schedule changes our advice is to make sure the ticket has been confirmed with the airline after you agree to the changes.

I am most disappointed with OneTravel when using them to book a trip to Colorado. They double charged me for seat assignments and when I questioned it they threatened to cancel the ticket. They also included additional fees that were not displayed when I booked the flight and only after payment did they add them to the price as a separate charge. I sent an email to contest the charges but no response. Only when I had my credit card dispute the charge did they respond, again with threats to cancel the reservation. The customer service agent was very rude and aggressive on the phone and repeatedly made threats with no offer to negotiate. I will never use OneTravel again and would discourage any others to not do so as well. Ultimately there was no savings after they added another $100 to the total cost. Very disappointed...

I booked my family vacation flights through OneTravel as it was coming down to crunch time and they had the cheapest flights. After booking I seen some reviews. All were bad, which made me worried. But it all went great. When I booked the flights the customer service reps were very helpful and went over all information several times to make sure names and dates were correct. They also helped pre book our seats as I have little kids. I decided after our trip I would write a review and our trip went great. Both flights were exactly as booked. I would definitely use them again.

I was booking tickets for 3 passengers. 2 traveling one way only, 1 needing a return ticket. After trying to coordinate these two purchases of tickets online, I was worried I wouldn't be able to get us all on the same flight, so phoned and booked. The lady I spoke to was extremely efficient and helpful. I was very disappointed, however, with how quickly the cost of the tickets went up just in the relatively short time I was organising the whole thing.

I purchased 7 tickets and they overcharged me. When I called billing they were to reverse the 806 charge. Which on my bank statement has never happened. Then the tickets were supposed to be $364 and they charged me $419+ tax and now are trying to tell me I’m wrong. Just so everyone knows I have all my paperwork and as of yesterday have turned it over to the Michigan Attorney General for investigation.

Basically, I used a flight search engine Monmondo and inadvertently booked RT flights to Florida using One Travel (also known as Cheap Air). Serious costly mistake! When I realized my baggage preferences had not been recorded, I called the oh so unhelpful One Travel Customer Service number. I was put on lengthy holds numerous times, then finally spoke to representatives whose English was heavily accented, nearly unintelligible. Never again with One Travel!

This company sold me tickets based on false information, overcharged me on fees that they specifically said they would waive. When I try to cancel after I found out that they sold me something I didn't want, they charged me a $150 cancellation fee. I was looking for a round-trip flights to Lyon, France for my husband, infant, and myself and only wanted main cabin seats that allows checked bags. So I went on their website, booked main cabinets, picked my seats, put in all the information (credit cards and passenger info); but the site said my transaction couldn't be completed. That is when a representative from OneTravel called me. The rep said she could help with booking.

I cancelled my flight last Dec. 3, 2018. I call customer service Dec. 1, 2018 to cancel my flight and they charge me 250 dollar for refund service fee and I will get 483 dollar refund. They said I will get the 250 dollar refund service and 483 dollar ticket refund within 14 business days. But it's 2 months already I didn't get any refund and I'm paying interest on my credit card. LOOKS LIKE I GOT SCAMMED. Instead of getting refund they took 250 dollar more.

On August 10, 2018 I bought a ticket. On 8/19/18 I received an email stating my ticket is cancelled that I will receive a refunds in 7-14 days... They messed up my travel. Until then nothing. I called several times. Was offered a credit which I denied. They made me miss my sister wedding. I had to buy another ticket from another carrier twice the place so I won't deal with them anymore. In October I called back for my refund. Nothing. Last Friday I called again. I spoke with a supervisor who asked to file a dispute with my bank! Isn’t weird? While will I file a dispute with my bank just refund me my money. Meanwhile I called my bank who said it is already past the 120 days to file a dispute. Now I need a good lawyer to sue them for keeping my money for more than 6 months. Luckily I have those 2 emails that they sent me for refund.

My wife made reservations for her and myself to fly from Michigan to Florida and back to Michigan in Sept 2018. The flight was scheduled for Dec 23. On Dec 13, I called the airline to reschedule the return date adding a week to our stay. OneTravel acknowledged the change with email. The initial ticket was $833.00. We were then charged $633 for the change. Basically the cost of another round trip. Stay away from these characters. Henceforth we will work ONLY with airlines.

My airline changed my flight. My notification came from OneTravel with a phone number to call... CheapOair?? I was placed on hold for a ridiculous amount of time, got an agent, explained the situation and was transferred without a word for another long wait (with lousy music and repeating sales messages). I finally gave up, went back and forwarded the email with a call-back request. I'm still waiting for a reply. (Luckily, my flight is months away). I'm sticking with Expedia and Orbitz from here on.

I live in Canada and booked an international flight. After the booking I received my confirmation per email and there it said that the prices are all in US$. Not once on the page did it mention that. When I tried to cancel they charged me C$300 for cancellation fee ($150 per passenger), although I canceled like 30 minutes after I booked the flight. When we tried to talk to them on the phone, they haven't been very helpful and it was not a good service at all. No understanding, and even after clarifying a few times what is in US$ and what is in C$ they lied again and charged us the cancellation fee in US$. And then they tried to tell us to book the other flight with them and make sure it is in Canadian $ this time and we said: NEVER EVER AGAIN!!!

I just made an international flight reservation through OneTravel for my dad. I had never heard of OneTravel, but since I saw the "24 hour cancellation", I went ahead and I figured my dad did his own research (which he did not). After I booked the tickets, my dad realized that the names on the tickets were a bit different since my aunts have 2 middle names and the order on the tickets were different than the order on the Visa. We wanted everything to match to prevent complications down the road. I called after 10 minutes of booking the tickets. Was told that they can't just do a name change and needed to cancel and return the tickets to the airline and rebook for me.

I was looking for a ticket on the CheapOair website. I got a phone call when I was looking for. The agent said he can give me a better offer. I thought okay because I did not know which tickets included a baggages or not. They gave me very expensive tickets. When I realized I would like to cancel within 2 hours. They charged me $300 cancellation fee even if I told it has to be free within 24 hours. Because I was very upset they offer me 100$ coupon for my next reservation. Of course I said I won't make any reservation from this website.

This company is engaging in unethical theft. They book flights on major airlines, then notify you the day of the flight that your reservation has changed, and then, when you call, they say the flight is cancelled when it is not, but what they have done is cancel your reservation and state that you have done so, but we did NOT cancel a flight, and they said we can't do anything and there is no refund, even though we purchased the ticket with insurance. The airline can't help because it wasn't book directly with them, so you eat the cost of your ticket, and wait... They are more than happy to offer you a flight out on same day, but the original $120 ticket they just cancelled and stole your money for is now a ticket available for $780. CRIMINALS!

I have called them 48 hrs later to change the return flight and they said after 24 hours they can't do anything but they will give me a chance to change it if I decide right away while I'm on the phone and if I pay $100 administration fee!! per person considering total cost for each ticket was $330 and I had to decide for all other persons in our group.

I live in Canada. I booked a flight from Canada within Canada. I received my credit card info that I was booked in American funds. I called OneTravel help line. I was told I had an option to choose funds and I would not be reimbursed. I redid the process and nowhere did it ask me to select funds. No response for a manager to call or no option to rectify. Why in the world would I be charged American funds when I live in Canada and am flying within Canada? This is a scam.

Complete scam!!! We purchased the change of date insurance because we were shipping a car to Canada before our flight and knew there could be delays. Of course there were delays and when we called to change our flight they said the insurance was only for 24 hrs after booking the flight. Terrible service. We will never book through this company again!

Very helpful agent. Gave me a break on fine for rescheduling (even though missed out on flight changes within 24hrs period). Gave me a break on penalties and did book my seats free of charge. Did what he could and appreciated. Will tell others of "OneTravel".

The company deserves no stars at all. I booked a flight and received the email confirmation 48 hours later to discover I made a mistake in the drop down menu picking my husband's name instead of mine. When I called to get this rectified they wanted to charge me $189 for the privilege. Had it been within the 24 hours it would have been less. I tried to tell them. I did not receive the email for 2 days. They were not even interested. Then I checked my credit card statement and the payment was charged at Canadian exchange rate with an updated extra $ 23 dollars because they mischarged the rate. If you can't get it right the first time around you can't add more if you didn't charge the right amount the first time around. The amount on the invoice is what you pay and it shows both amounts in US and Canadian.

They want verify your credit card by stupid call what can looks like scam, but if remaining just few hours before your flight then will try charge you even without verification, because wants money. Nonsense system. I just blocked my credit card and they canceled my flight, it's only protection of your money with blocking your credit card. It's just waste time with this service. I booked around 25 air tickets already and never had so bad experience like on this portal. First and last visit of this site.

I have made three calls to your company within the last six weeks, including the org. booking and purchase of the flight. The first call and third call were fantastic, the Customer Service Reps were very helpful. However, the second call started very bad. But when I ask to speak to a supervisor, the supervisor answered my questions in no time. He took a really frustrating situation and turned it around. He did a very good job. Over-all, your Customer Service associates have really helped me through this process. I have never uses a third party to purchase airline tickets before or on-line. Your company has made me a believer. I have already told a co-worker about One-Travel and your services. She needs to purchase tickets to Orlando for her family of four.

My very strong advice is to avoid this company at all costs; you may think you’re saying money but in the long run it may cost you. I bought an international ticket for my daughter to travel to the US from Australia and Cheapoair.com, (Onetravel.com) was the cheapest, so I booked it through them. Inadvertently, (and I genuinely don’t know whose mistake it was), her name was recorded incorrectly. Her middle name was included as part of her last name. When I discovered this, I wasn’t overly concerned as I assumed I could call and just get it changed. WOW, was I wrong. OneTravel were totally useless in every regard. After several long and unproductive calls, (with people who could hardly be understood because of strong, I think Indian accents), they said there was nothing they could do and I would have to call the airline to get it sorted.

This website is absolute trash. Their customer service is absolutely terrible. I booked a flight on the 23rd of December, and received a confirmation booking number, which I took a screenshot of and I thought I was done. I thought everything was good to go, and I could breathe easy over the holidays. I come back from the holidays to an email on the 3rd where I am informed that my booking "could not complete and needed a reentering of information". I do so, and find out that my flight went from $214 to $375.

I bought some tickets and by accident I inversed my first name and my last name and my wife’s when I made the reservation. The day of my trip, I’ve been told that I need to call the agency to change the names on the tickets. The agent told me he couldn’t change them and I need to cancel my reservation and rebook which added the fees (200$) of cancellation and the tickets were more expensive (more than 500$). I know some agencies can change the names on the same day of the trip with fees lower than 100$. Really bad flexibility.

After advertising that 2 seats were left on a flight OneTravel got all my details, name, cc, etc, only to be informed at the end that the flight was no longer available. BUT (wouldn't you know it), they had found another flight, at a higher price, of course. Sounds familiar?

We made an international flight reservation through OneTravel as they post "24 Hour Cancellation" policy as other websites like Expedia and Orbitz have, however when I call to cancel my reservation within an hour after reservation, they said they charge a $150 fee service charge that was never disclosed during the booking. They say their "24 cancellation" is NOT free, while Expedia and Orbitz do it for free. They used the same advertisement to cheat consumers by putting the "24 hour cancellation" without mentioning a cancellation fee. This is clear deception. I do not recommend OneTravel for anyone even for hotel reservation. Stay away.

I booked a ticket to visit my mother who was ill. My booking was confirmed and I received an email that said my booking was confirmed. The next morning I checked my bank account expecting a refund for a return I had made. I noticed that the money for my ticket was not withdrawn, so I called OneTravel. They said the flight was no longer available. Keep in mind I didn’t receive any email or phone call to inform me that my flight was not available or so they said. I called OneTravel and rebooked (the same flight), but more expensive. I received another confirmation that said I was booked. I also received a verbal confirmation from the agent that I was confirmed. Next day I checked my bank account. Same issue! I called again and gave them hell! I didn’t hang up until I was rebooked and the money was withdrawn. I still ended paying more for the ticket. It was the same flight all 3 times!

I booked tickets for my grandmother's US visit. Initially only the visit plan to the US was finalized but for paperwork two way ticket was required. So I wanted to purchase the return ticket with the option of cancellation and/or changes. That was the reason. Instead of booking online I called OneTravel and explained the situation to the representative multiple times. The representative told me if I purchased a plan it'd allow me to cancel, change date or flights altogether as needed. Thus I purchased the plan he offered me. Later I found a relative returning to back via different flight on a different date. I tried to get my grandmother's flight changed to the same one. Understandably, I thought it'd be easier for my elderly grandmother to go back with someone than by herself.

DO NOT PURCHASE YOUR TRAVEL THROUGH ONE TRAVEL, CHEAPOAIR or any affiliate. About a year ago I purchased a ticket through ONETRAVEL to go home to Dominica via San Juan however, 4 days after purchasing this ticket Hurricane Maria a CAT 5 hurricane hit both Dominica and San Juan, the destruction to both countries completely imaginable! I reached out to ONETRAVEL the very next day to explain the situation and to ask for a refund which they responded that the ticket was nonrefundable, they didn’t care or acknowledge the natural disaster! They didn’t offer me a credit, they didn’t apologize, they expressed no sympathy for what my family and I were going through.

I paid lots of money for my tickets but nowhere they mention it’s going to be extra charge for my luggage. And on the day of travel they made me pay $75 on departure and $150 on return just for one light luggage! Under 5 kg. Daylight robbery! I will not use them ever again!

I bought a tickets for my daughter and me, I couldn't fly for medical reason. When I call to cancel they told me that I have to change my fly before 7 month because their reservations system. I understands but why they don't give me back a credit that I can use later, I can't fly until 10 months later from now. Also I paid insure and they said that I have to paid a penalty of $300 for each passenger and then the insure company refund the money (big liars). They don't. DO NOT BUY TICKETS FROM THIS FAKE COMPANY. ALL MY MONEY $1456 HAS BEEN GONE. NO REFUND, NO CREDIT TICKETS, ONLY PENALTIES. Really really bad.

I booked three plane tickets me, my husband and my daughter. After I paid my tickets the call center call me asking me to get a designated seat and it will cost me $39 for all of us and I say, "I pay $3000 for my plane ticket. The seat should be included of that payment." And he said, "No ma'am if you don't pay you guys will seat in different seat." And I say it doesn't make sense. And I told him I want to make a complaint to his boss so that the boss know is not okay for passenger to pay to their seat. And he said he will call me after 10am this morning and is 6.10pm already I don't receive any call.

I have booked 2 tickets for my wife and I to CA from Boston in OneTravel. However, when I open the email for the purchasing the flight tickets confirmation before 3 days earlier of the flight and found that my wife's first name in the confirmation email is shorter. Then I have called the customer service to make the correction. The first representation in the OneTravel customer service is a female and told me that it needs surcharge $75 to make the name correction. Then I have called the customer service of the airline. They have told me that it is very easy to make the name correction, but you have to go through agency, OneTravel. Then I called back to OneTravel, the second people in OneTravel has told me that the surcharge is $150 to make the name correction. I am very frustrated.

I booked my ticket next to my daughter traveling with small children and we both paid extra to have seats together. OneTravel accepted the bookings and it wasn't until the next day, when my daughter's tickets had gone in that they notified me by email that there was a problem with me booking my seats. After 5 calls and much agro it turns out I had booked, without knowing a basic econo ticket and their website fails to warn that with this ticket you can't book seats. They couldn't didn't help me so now my daughter is $511 out of pocket (that's how much she paid to have reserved seats!!), all for nothing since I can't sit next to her. I had 4 phone calls with them and one with the airline, and they didn't know what they were doing, weren't helpful and didn't solve the problem.

Nov 13, 2018 I bought the ticket online for March 6, 2019 but I cannot pay for them. They send me the same emails to show “failed tickets“ but my credit card was charge 3 times. So, I need to call to buy the tickets. They got me the ** tickets with different transfers airports. We need to transfer at Japan. 3 hours to change from Haneda Airport to Narita Airport. I need to take 1hours 30’ to from Haneda to Narita and check in again with 3 hours. When they sold me those tickets, they didn’t explain clearly for me.

If there were such things as NO star or MINUS star I would have rated OneTravel as such! I am a member of three other Travel agencies and am a frequent traveler, I had never even heard of OneTravel, because the starting location was in London, UK. I went directly to the airline site and after I did my reservation to my surprise, I received confirmations from OneTravel!!!

They did not tell me until after I confirmed and paid that the price is USD, now I can't pay my rent, I am on a very delicate budget. I called and they said nothing they can do now, and they said it would be $90.00 USD to cancel and that it was not money back, just a credit with them so I kept the flight, I take my flight. Now I get to the airport to get on my return flight home and there was no flight for me. I am now stuck with no money, no flight and no help and can't get home. Lucky for me the airport has a fund to help stranded travellers and they paid for a flight for me and said if I can ever afford it I can make a donation to the fund.

I booked two separate flights thru this company. My first time to use them. I have booked this type of travel many times and have never had a problem. When I booked each ticket I made sure to do it back to back to make sure I could get the seats together. They even charged me for the upgraded seat. After I was finished, I received an email that the seat for one of my people could not be guaranteed and to call to get it reserved in another seat. When I called, they told me I was given another seat but it was not the upgraded seat. I was not offered a refund or explanation. They were rude and did not want to help me in any way. They told me I could address the issue when the people got to the airport. Never have I had such a problem. I even suggested that I might cancel the tickets and they were just fine with me doing so. Did not want to help. I kept the tickets but I will NEVER USE THEM AGAIN. I will also tell everyone I know to NOT use this site.

I booked a domestic Canadian flight from a Canadian airline. I thought the prices would be in CAD. They only reveal the prices are in USD AFTER confirming your payment. This added $200 CAD to my flight! I called immediately and they couldn't do anything. They charged me $50 USD to cancel. Very rude customer service representative. I hope the refund will come through. I'm very disappointed that Westjet deals with such a misleading company. I feel scammed.

I travel a lot and have never gone through such a nightmare as with One Travel. My flight, that I in good faith paid them for about a half year in advance, was canceled since the airline I paid them for went out of business and they did not notify me about. I was fortunate to find out 2 days before or I would have just appeared at the Cyprus Airport with NO FLIGHT!! Then, when I contacted them, they kept saying they would offer me options but NEVER got back to me with any alternate flight so we were stranded in Larnaca, Cyprus with no flight back to Heathrow - which we had paid for. I would gladly have paid the difference if they had only cared enough to find another flight to get us back to London but they obviously do not give a damn about their customers and should be shut down before they take advantage of other innocent, unsuspecting people.

This is Laara who posted a few reviews back. After two weeks, I DID get all my money back, except for the $12.00 service fee ($16.00 CAM) which they told me I would be charged. So I take it back -- they are not liars and thieves and I apologize for the name-calling. (Someone called me re: that review, to tell me there was still an amount coming to me, although it had not shown up in 'pending' or on my card for another few days after this call.) It WAS a very frustrating experience to deal with this company and their service representatives, and for the way they broke up the charges for flight and car rental into about six separate transactions each, some of them showing up as 'pending', others going straight onto my card, and I have no idea what these amounts represent, then refunds coming in different amounts and at different times, appearing and disappearing until the process was over.

When booking online, prices were shown in what appeared to be Canadian Dollars. After booking receipt showed up stating US dollars, I called and they refused to do anything about it, I do not recommend this company. Stay away.

After researching airline tickets Vancouver to Ottawa, I was sent a link by OneTravel.com. Their price seemed reasonable. As I was a Candian, living in Canada, buying a ticket for a Canadian Airline, to and from a Canadian city, I was choked to later find that the ticket price was in foreign currency (US $ of course). In addition, they charged me for seat selection and travel insurance, neither of which I knowingly signed up for. (All in the fine print apparently) They suggested that I should have used OneTravel.ca, (who of course was not the link). After an hour on the phone, they agreed to remove their service charges only. So my ticket is now 35%+ more expensive than presented. Canadian airlines should not be supporting misleading companies such as this. Please tell anyone you care about NOT to use this company!

I bought 2 tickets in July 23, 2018 from Istanbul to New York to travel in October 2018. I was traveling since the end of September around Europe and Asia and Istanbul was our last stop. One week before to travel I realized OneTravel send me an e-mail that Primera Air was in bankruptcy and that they were not able to refund the money to charge Primera Air. I did not paid them. I paid OneTravel. I called several times and they keep saying to call Primera Air. OneTravel took my money from my account. We were stuck in Istanbul with no money to buy new tickets. We had to ask family in New York to buy us new tickets in order to come home. We were not able to travel the same day we're due.

My flight was canceled and really no help was given to find a comparable flight. Not only that my money was not returned to me immediately, it took weeks and lots of phone calls from me to get reimbursed. I was given the runaround and it always had to be approved first. In my 30 years of flying the most terrible customer service!!!

I booked a flight today only to find I put in the wrong date. It was a one way flight so I immediately called customer support to change it. The gentleman I spoke with told me it was a simple change of date, and that I would just pay the difference. Nope. After 2 additional charges, canceling the flight, and THEN getting me the correct flight at the WRONG price... I told him to just stop, and get the approval for the internet price. He then canceled the ticket AGAIN, and informed me my card could not be processed... Yeah, because you tried charging me extra, then released the funds back to my account, which I now have to wait 7 TO 14 DAYS TO GET BACK!!! Horrible experience. Never will I even VISIT that site again.

I bought a tickets to fly to my country, I was so scared to come back home after 12 years. OneTravel was the best for my family and me. Now we will come this December 2018, I already bought tickets, everything is perfect until now. Nice customer service love it. Everyone share the bad experience but only few took time to review and say thank so much OneTravel.

Very unprofessional. They try to sell you everything and in the end what really interests you does not. I bought two tickets to fly from Miami to Chicago round trip for me and my wife. They sent me the email confirming the purchase and one day before traveling I could not check in because they never made the purchase. Your answer "did not pass your card". I will never use this Company again.

This is the worst travel agency I have ever used. My husband and I recently bought tickets to Bali and a couple months before we were supposed to leave, I found out I was pregnant and was high discouraged from going. So, we called the travel agency and they gave us the runaround. Then when we finally got a hold of someone who knew what was going on they told us in order to get a refund, we would have to pay extra and there was no guarantee of a refund. If that was not bad enough they told us if we proceeded with the request we would have to cancel our tickets so in the end if we did not receive a refund we would be out of about 8k and had to purchase new tickets.

Not at all happy with your $29.99 PER SEAT charge for reserved seats. AND the woman who called to offer this made it sound like the charge was for the two tickets I purchased. This is likely a deal-breaker for any future order with you.

DO NOT BUY FROM THIS COMPANY!! I clearly put in the dates and destination where I needed to fly. My wife printed the tickets a day after and we came to realize that the day and destination had changed. On top of that the ticket they scammed me with is a ticket that the direct airline is selling for $165 instead of the $281 that I paid for with this AWFUL company!!! Save yourselves the trouble, the bad experience and the CLEAR THEFT OF YOUR HARD EARNED MONEY!!

I just want to inform that all travelers, please please please check review before buy travel ticket. I wish I can give Zero Star, I had flight from Kathmandu to Phnom Penh, Cambodia on 09 of May 2018. When I tried to check in at the airport, the travel ticket number was invalid, the airline representatives cannot issue a boarding pass, I checked personally in their computer, showing ERROR. OMG it's really ridiculous that I ever experienced in my life. I called them from Kathmandu to New York using my phone expensed like $50 but no one helped me, they just said, "Sorry. We just can refund your money back. We can't issue any other ticket." I had to book the airport hotel in my expenses, taxi up and down, eat for 24 hours spent another $500 bucks from my pocket, problem is I was traveling for the meeting. I will neither buy a ticket from ONETRAVEL nor RECOMMEND to anyone.

I will start off first by saying that, I have a friend; who is terminally ill. This is the reasoning behind my trip. I spoke to an agent to book a flight as we were at the end of July. I said I need a flight for the 1st to the 5th. I then booked the flight then, a car reservation for Aug 1st to the 5th. Enterprise airport car rental, asked me to send them proof of my flight reservation. That's when I noticed the wrong dates. I then got in my car and drive there.

The worst company to use while booking flights! Instead of a 24h free cancellation, within an hour of the booking, they charged me 75$!!! That is how they make money! I don't advise you to use their services, I will never ever again use this!

Before you even try to book with this company please read a reviews. Many of the reviews from other customers are correct and I wish I read it before I choose them. Do not be fooled by lower rate and a lot of promises and do not purchase anything additional such as "protection plan" that you will be paying so much money for it is worthless, they will scam you. Payment protection plan promising a lot as such refund if visa is not approved by Embassy, canceled trip, etc... It is a lie, you won't get $1 back. I book a ticket and called the company to confirm if I purchase a protection plan and if my visa is not approved am I going to be able to get a refund and canceled. They promised me and ensure me that refund will be issued in the case of visa not being approved and other circumstances that occurred.

On August 16, I booked a fly airline confirmation **, I have medical limitations, I asked for the two seats to be together on a two seat row window including. The agent say: yes. Then I booked a hotel on the Hyatt Place ELP TX (La Quinta) for Sep 8, 2018. Few days after that I booked another hotel mentioned above. Up to this day do not have a confirmation for that hotel charged to my visa card. I need this confirmation urgently. This is the 2nd email I write to this agency. I look forward to a prompt respond. Thank you.

When I paid with my debit card there is always a pending time and they took that as it was declined and it wasn't. Banks like to wait till the next day. I had to use my son's visa card to pay and write him a check, I had 1765.56 in my Bank account. NO HAPPY for all the trouble.

Yesterday I had to cancel one of the tickets I booked. While I was not happy with the fact that I will not receive a complete refund, and I had to pay a cancellation fee (reduced thank you!); I fully understand the cost of doing business and the risk of not purchasing travel insurance. The agents were very courteous and professional. I will definitely continue using this service.

I booked a hotel room for my trip. Prior to getting on my flight I checked my itinerary and my hotel room had been cancelled. I called the hotel and they never had any booking under my name. I called OneTravel to get assistance and all they could tell me was that they cancelled it. They were not willing to help me find another room nor give me credit. They were actually quite rude and blamed me. They said I never confirmed my reservation. I booked the reservation and paid for it. At least they didn't charge my card.

I have been booking tickets through the website for few years, had a good experience till this July. Booked 2 tickets and come to find out they were supposedly light fare tickets, I was never informed about it and had to pay additionally 100 euros for baggage fees coming from Europe. On the way back I was suppose to pay 60$ per check in bag. When I called OneTravel and talked to them for over 1.5h being on hold several times, I was told that it’s in my interest to get this information and I should have asked before, and that each ticket is different and booking information does not include all info about baggage. The customer service was awful, rude and not professional. Never will book with them again.

If I could give no stars I would. I booked my daughter under her maiden name (our last name) as soon as I realized my mistake I contacted OneTravel. Their customer service is an offshore (India) call center. Bottom line my son-in-law and daughter had to rebook their flights because my son-in-law didn’t want my daughter flying alone. When we approached this company for a refund they transferred the blame to everyone but them self. DO NOT USE THIS COMPANY ! Go straight to the airlines.

If I could give no stars I would. I booked my daughter under her maiden name (our last name). As soon as I realized my mistake I contacted OneTravel. Their customer service is an offshore (India) call center. Bottom line my son-in-law and daughter had to rebook their flights because my son-in-law didn’t want my daughter flying alone. When we approached this company for a refund they transferred the blame to everyone but themselves. DO NOT USE THIS COMPANY! Go straight to the airlines.

I was not told that the company was charging a service charge to make the reservation. They charge for everything that they do including putting my baggage charges on (additional fee). The lady Ivy was very nice but the company policy should be upfront about their fees and policy. After much complaints the company has agreed to refund the service fee. I hope I get the funds back, if not it is not any deal. BEWARE.

I needed to re-book a returning flight. I was told by OneTravel it would be cheaper to re-book this flight through someone else, meaning a different airline as I would incur 200$ per person as well as the ticket difference with my original airline. The price I was quoted with this airline was not the price I was charged. It would have been less expensive to go with my original airline. One line booked me through Sun Country another disaster. They charge 40 $ for each carry on as well as your luggage you check in. Sun Country was very unprofessional. Then they charged me to insure the flight which I would never do. Why would I put insurance on a flight I had to change to? I would not recommend OneTravel to anyone.

Traveling to and from Sioux Falls, SD can be rather inconvenient. It's not exactly along a popular flight path. Our planner was able to get my wife and I confirmed flights at reasonable times and prices.

Absolute garbage. I signed up on this website just to post it because of how awful this company is. Important changes were made for a flight but the seating was NOT reserved. That's right, NOT reserved. Company says we didn't confirm that we wanted to accept these changes but we DID accept. Response was never received on their end but we got a confirmation. Customer service was hard to reach, was constantly putting me on hold, was not willing to accommodate us. Information given differed depending on who you talk to. Could not open a case because I was calling on behalf on my parents who don't speak English, let alone explain their situation to someone with an equally thick accent.

I wanted to book on Norwegian website. And was mysteriously checked in on this website. After several phone calls because their website been down or non existent for several hours my reservation is still not done completely. ALWAYS go direct to airline website. It is ALWAYS the best way to book and resolve any problems.

I AM SAVING YOU THOUSANDS OF DOLLARS. Business took place on phone. They are in Las Vegas. In Toronto ON Canada. On or before February 17, I don't know because they were very disorganized. They were hard to understand as English was second language. Overall was the worse every time to book a trip. My friends and family moved to Leon Mexico, GTO, and I have been 3 times before so I do know where I am going. During these lengthy calls with a service rep I told her I need to travel to Leon Mexico Feb/2017. Replied, "Ok you changes planes in Dallas TX." That should have be it. But I never got an email. Calling them several times. Now this is the stupid part, service rep says, "Monterrey MX." l said, "No no Leon MX," "Yes yes I know." Me, "Ok why are you saying Monterrey thinking this is in France." Not sure. I told my Mexican friend he said, "No no that's far," I know she's nut.

Scum website. I am warning you... You will get ripped off. I booked a flight for my mother in law to the States via Canada. And I tried to delay the date of the flight 3 weeks before the due date and guess what... They want to charge me 1000$ for just the delay. Plus they change flight timing... Horrible experiencing!

I booked a “Guaranteed Flight” in Russia. Guess what, it’s not guaranteed!!! I have been through 7-8-9 customer service reps with no help. They blame the airline! Long story but I had a guaranteed flight and a few hours before I was sent another don’t forget your guaranteed flight. Airline said it is not a guaranteed flight, sorry. I call or “Chatted” with them from @12:30 until @5:30 and have gotten nowhere. Once again they blame the airline. They wanted to call me right away, I gave them the hotel # and they will call me right away. They are going to expedite this case right now... It’s 45 minutes later, still no expedited call... STAY THE HELL AWAY FROM THIS company. Accept responsibility for your incompetence and do what’s right. I paid them for a guaranteed ticket and did not get it... I will look at Small Claims Court when I get back, THAT BAD.

DO NOT use the OneTravel site, very deceiving wording, webpage said that the flight could be canceled if done so 23 hours or more before flight departure, will not refund your money if you buy the $11.95 insurance, they will try and get another $25.00 out of you to cancel and say you will have a credit with the airline you were flying on, then the airline will charge you a $125.00 fee to use the credit but can only rebook thru OneTravel. THIS OUTFIT IS AN ABSOLUTE JOKE!

Booked an airfare on July 9/18. Received my credit card bill and it was $122.34 more than on my ticket. I called them and they said it was converted to US funds. I said I am not flying to the states but flying within Canada. They said it was a US site as it was .com. When I booked my flight, I went to CheapOair and it brought me to this site. I did not see anything about being charged US funds. Very disturbing. One would think when you are in Canada and looking for a site it would come up with a Canadian site not an American one. Guess it is the wonderful world of internet. I could see if I was travelling to the states being charged... just makes me angry. When arriving at the site, it should state at the top that you are being charged for US funds... just another scam to make more money... shame on them! Will never deal with them again.

Please do not, I repeat do not ever book with this site. They charge fees for everything. I mistakenly booked my flight for the wrong day, my fault. I wasn't paying attention, but mistakes happen. I called the company to cancel, they instead pushed me to just change the dates. Originally they couldn't find me a similar flight on my preferred day so I attempted to just cancel the flight. They stated it would be a $75 charge to cancel. Uh really? The whole purpose of booking on the flight was for the cheap rate so that would defeat the purpose. So I decided to look long and hard to the next comparable flight and rate and found one with the longest layover in history, smh but still changed the flight. I wasn't satisfied though.

What a ripoff by this company. I booked tickets for my son to come home, realized return ticket had the wrong date on it. Called One Travel back to change this in less than 10 minutes of booking, they are now going to charge me an extra 99.00 dollars, yet on their site the same date and time is the same price as what I had paid. Yet they said you can cancel 24 hours within booking time for free. Yet you still have to pay cancellation fee! What gives with this. What a ripoff.

I paid 60.00 for seats back in June. When I was checking my itinerary it showed that the seats were still pending. I had to pat an additional 63.00 for other seats. I don’t feel this is right. Something should be done about this.

Do not use this company! Absolutely the worse experience I've ever had while deal/Booking travel. Guess they do not understand that hurricanes really do happen and that hotels really can not be used once a hurricane flattens them. Can do not get me started on trying to use your "credits" to rebook. Will cost double what it should and your credit is worthless. Never again!!!

The company offered an insurance travel protection on my international flight tickets. The agent stated that in case anything happened, by purchasing the insurance I would be refunded. Later that evening I had an issue and I tried to contact them on a service that's supposed to be a 24/7 hour service and I was unable to get in touch with any of the agents. After missing my flight I tried to call and get a refund for my tickets since I had the insurance since they said I would be refunded in case anything went wrong. The agent said there was nothing they could do and I was not going to get my money back. This is the WORST company. If you don't want to ruin your vacation don't purchase any tickets from this company, OneTravel they are scammers. I would not even give them one star.

OneTravel offered insurance for my international flight. The advertisement stated "Life happens if you become ill, miss your flight, or something comes up at work you will receive a full refund for your flight." Something came up for work and they said policy stated death or being terminally ill. There will be so many fees to change my flight or change passengers. Not sure what I'm going to do with unused ticket.

I went to Mexico City on 7/6/18. I came back yesterday. This people never told me anything about the baggage. They sold me tickets with not right to baggage. I call the company and the employee hung up the telephone 2 times. Never ever I'll use this company. Please if you read this be aware!!! I pay 120 dollars for the suitcase. Never more!!!

I wish could give "zero star", lot of problems within a year with this agency, most dishonest agency I ever met. Within 3 hr, try to cancel booking - can't help anything unless pay money. Ok, leave it then but found missing middle name - can't help anything unless pay money. (Myself, booked and travelling, first time of this kind of problem).

Booking was a bit problematic since there was an email saying one amount and calling agent says not the price they come up with so talking to supervisor came up with a Happy medium to book the trip but what a dilemma.

Back in February 2018 I was booking an international travel for the entire family including all grandparents. I tried to do it online but because of the infant involved in different itineraries with different adults I couldn’t book it online, so I called OneTravel. After over 2 hours on the phone agent assured me that all tickets are issued and all I have to do is call the number provided and add the infant to the reservations. Prices that he quoted to me were higher than what I saw online, however I thought this happened because infant was added.

OneTravel (Cheap-O) is the absolute worst - bright promises up front, complete failure to deliver (or communicate) when we were standing at the airline counter trying to board our flight. Flight missed, international connections lost, inability of OneTravel to "price" (or find or DELIVER!) next day flights. We are paying penalties for hotels and car rentals missed, paying more for new last minute travel with airline, having to book direct for international connections... Stranded and loss of dream vacation - thanks. On the phone with OneTravel for 3 (!!) hours WITH the airline, and they still couldn't figure it out. If it sounds too good to be true, it obviously is: book directly with the airline next time.

Booking online flights through OneTravel. Price listed was 86 dollars (US). Put in all my data and was billed, confirmed by receipt $249.20 for flight. Customer service said it was because the flight sold out in the two minutes it took me to book it. They said that was the current price. I had them on the phone when I checked again and the same flight was still available on their page. They said it was a glitch. Refreshed the page and the same flight went up to $119.00. This led to a debate about fluctuating prices. I refreshed it again and the original $86.00 flight showed up.

This process takes entirely too long. Your representatives are very nice and helpful. I have received a refund from OneTravel but getting the bulk of my refund has exceeded a timely fashion. I called to check the status but the department of the airline was closed. So I have to call back and go through checking on it again.

We booked three round trip tickets through this website two months before our travel dates. Three weeks before our flight, they informed me that our return flight was canceled, and we would need to fly the next day. I told them no, we were scheduled to be back to work that day, so they would need to find us a flight on our original travel schedule, since that is what we paid for. They said we would need to pay for new tickets on a different airline, and wait for a refund from the original airline, they couldn't transfer the payment.

I booked a one way trip for my husband and when I got the confirmation his name was missing the final letter. At the beginning I thought it was a minor mistake from my side (which has never happened to me in more than 15 years traveling together) and the email said to verify the names and to call them if there was something wrong. That was weird to me because I have never received a confirmation like that and I thought they were nice. Well, when you call them to fix it, they charge you $75 fee (the ticket was around $100) just for adding a letter that now I am super sure they did that on purpose to charge you more. They even call you and email asking for you to pay that fee. My sister made a mistake with a name (and she admitted she did it wrong), called American Airlines and they fix it for free. So why this company is charging this outrageous fee and sending emails asking you to verify your name? It looks very fishy.

Called them 3 times within 24 hours of my booking and they refused to give me a free cancellation. When I booked my flights, I saw the green font words: "Free Cancellation within 24 hours". On the calls, they told me they would not charge me but some other travel agents and airlines would charge me. WHAT? I know for a fact that the airline I booked would not charge any fees within 24 hours. This website is a SCAM, hiding all the fees until you booked the flight. Please call your banks to dispute charges and let your bank know this website scamming customers.

Had booked two tickets on an Aer Lingus flight because it was “refundable”. Not so. Had not made an adequate search myself, and found that they had added a $60 fee that is not refundable and not mentioned. Spent 45 minutes on the phone with them to get to the truth. This company just seems to be a bunch of hucksters. The perfect choice to find an inflated price on airline tickets.

Booked 2 airline tickets to Orlando. Had family emergency (father in law in nursing home) come up and cannot use the tickets now. I called 64 days before my flight and was told it is non-transferable and non-refundable. The tickets are more expensive now and they would make more profit but they choose not to provide customer service. This is inexcusable. I will never use OneTravel again and will never fly United. Terrible customer service! I will fly Southwest from now on. I lost almost $300. I will be letting others know as well. Good customer service goes a long ways...

I booked 2 tickets on Norwegian Airlines and found they were cheaper on the airline's own site. When I went to cancel the tickets, the agent want to charge me $75 cancellation fee per person, this was on a $68 ticket. Totally outrageous considering airlines allow you to cancel for free within 24 hours of booking. Stay away from these scammers.

Booked with One Travel to have our daughter flown home for my wife's birthday. This company cancelled entire flight due to one leg being cancelled by the airline. NO options were given other than our daughter would be stranded in Philly for an entire day when the flight was an early morning red eye. I have NEVER had a company or airline tell me there was NO option for travel that day unless the flight was late in evening and no other flights were going. This is completely UNACCEPTABLE and One Travel felt like they did all they could by refunding our ticket price. That's the LEAST they should have done. WARNING: DO not book with this company as they can simply cancel the entire flight without any effort to succeed, in changes.

I have just got off the phone with OneTravel's Customer Service to fix their error with the system. Been on for 3 hours and 45 minutes, and transferred seven times. I entered that I was traveling from Siem Reap (REP) to Phuket (HKT) with stop in Bangkok (DMK). They confirmed me at Bangkok (DMK) the stopover destination. OneTravel makes no effort to correct their system error, and are leaving three of us at the one stop city Bangkok DMK. I called immediately when the error occurred, and they claim that I cannot change the booking, even though it is within the 24 hour cancellation period. This means that they are doing fraudulent bookings, and wanting a premium to correct their error, and refusing to cancel within the cancellation period "because the booking was made with a discounted airline." This is inconsistent with a "cancel within the 24 hour cancellation period."

I just bought a tickets from them, and after I went to actual airline website and I found that ticket is a hundred dollar less than what they charged me. I understand fees but a hundred dollar is a bit too much. This is on top of the taxes and fees charged by the airline. Call them and try to reason with them. I got disrespected and passed around from one rep to other for awhile before they say, "Nothing we can do." I try to cancel, it's just been a few hours since I got the tickets, usually it's free within 24 hours but not with guys, if not the fees shouldn't be 100 usd, I finally was able to get 100 back. That's what they say after a few hours but a book another flight with the same time where I got extra charge for another 211 and from now on go straight to the airline itself. Don't worth it getting charged that much extra for no apparent service provided. Don't seem fair at all.

Flight to London and return - May 10 was our travel date. After making the booking I saw OneTravel had used my credit card to charge another amount just under one hundred dollars. When I dismally got through to them they said they made a mistake on the price thus the extra charge. It took me days to get a partial refund. They are not trustworthy and extremely hard to understand and tricky with their sales add insult. I will never use them again. It was the worst experience I have had in twenty years of traveling by air.

Each time I call OneTravel to make a reservation, I ask about seat assignments. I am told that I should expect a call about this in 24-48 hours. I don't receive a call. When I have attempted to do it on my own via OneTravel, I am not able to do so.

A year ago I booked my flight to NYC (JFK). The OneTravel website is easy to use and very clear. I booked my seats very easily and got my reservation right away. Two months ago I booked a flight to NYC again via OneTravel- as expected, there were no issues! I HAD NO PROBLEMS AT ALL!!! HIGHLY RECOMMEND!

I am livid after the experience my mother and I just had. We booked our flights back in January to go to Oslo for one day and night, and then from there to go to our family in Gdańsk Poland (sick grandparents, other people we haven’t seen in a long time, etc etc etc). We get to the airport to check in for our 7 pm flight and it turns out our flight already left at 4???? We immediately call and they try to guilt us and make it seem like they sent us an email to let us know that our flight time had changed (they hadn’t, the last email they sent was the day prior sending us our itinerary, which still even now says 7 pm).

Recently, my wife needed to return to Ukraine, due a family health emergency. I booked and paid for her ticket, that left Christchurch NZ, with a transit layover in Sydney Australia, of 3.30 hours. OneTravel, site, did not state or list that citizens from Ukraine and some other countries require a transit visa, to pass through Australia. This requirement is listed on their site for all other countries, where a transit visa is required. At the Christchurch airport, my wife was refused passage, because she did not have this travel visa. The airline was quite within its right to refuse her, however, to obtain an Australian transit visa, an application must be made to a commercial agency in Auckland NZ, that is only open, Monday to Friday 9 to 5.

My family and I planned a nice Europe vacation for this summer, and decided to buy the cheap flights that OneTravel offered for our flight back home from Venice. We booked our flight and seats 5 months before the scheduled flight, and thought all was well until we received an email 1 month before saying that our flight was canceled. Confused and upset, we called the service and politely asked for a refund. However, we realized that this company tried to confuse us with the amount we paid, as they offered to refund and a way lower amount than what we paid for. We realized what they were doing, and yelled at the employee, Christina, for not offering the proper amount given. Feeding off of your confusion, this company scams customers by canceling their flights, and refunding at a lower amount that what you pay for. Never again will I use this service.

I have purchased a round trip premium economy airplane tickets for overseas three months before my departure April 16th 2018 from a internet travel agency called OneTravel. My Southwest Airline connecting was delayed and I missed my overseas flight at that day. When I called the OneTravel customer service a service rep with very heavy Indian accent English right away he ask me to give him a credit card to charge $500 so I can take the next flight to overseas but, when I asked what flight or what class and do I get to have refund or at least partial refund of my airplane ticket he spoke to me the English that I really don't understand then he put me on hold for over 20 minutes until I was totally frustrated and hung up and purchased a new airplane ticket from the airline. After this incident I will never trusted the internet travel agency again. I rather purchase airplane ticket directly from the airline or local travel agency.

I placed 3 flights with this company and at the end I realized the prices did not include baggage and seats. Since I am flying with my children I wanted to be prepared, so I wanted to cancel these flights and book directly with the airline. I booked three flights more than a month away and I canceled them within three hours of paying and they charged me $100.00 to cancel the flights. $100.00!!! It is absurd and ridiculous that they would charge for a cancellation within 24 hours. I would NEVER recommend this company to my enemies let alone someone I know. You will have better luck and save money by booking direct with the airline that they are offering discounts for.

It is very upsetting that OneTravel never refunded me the amount for the ticket to my booking. I can’t believe that I used online page to buy my ticket on beginning of last year 2017 and in December 2017 OneTravel emailed me that the airlines had stopped operation and I have to go directly to Santa Barbara. I live in USA. I paid to OneTravel. There is nowhere to go for that airline. They have no offices open here USA. There must be a department here in the USA that protects customer like me booking thought ONETRAVEL! And get my money back!

Avoid onetravel.com. I bought two tickets to travel from Caracas Venezuela to Miami USA, the airline canceled the flight and they never gave me back the money and they were not responsible. Try several times to communicate with OneTravel, at first I was told that my money would be returned in three months and it has been more than six months and nothing, I was left without the ticket and without the money. Much lack of seriousness. Horrible.

I bought an airline ticket through OneTravel.com. However, I could not use the ticket due to the hurricanes in the Caribbean in 2017 because my cruise line changed the ports of call. I called Onetravel to request in writing that the air tickets were non-refundable and that I did not receive any future travel benefits from OneTravel so that I can claim a refund. They refused to send me such an e-mail. I asked if I could explain the situation to a supervisor, they placed my call on hold TWICE for over 45 minutes. I am never again dealing with them if they cannot simply write an e-mail saying my ticket was non-refundable and they did not credit my account in any way. Horrible company.

Found a good flight deal on momondo.com. Was directed to OneTravel website. The ticket Nairobi-Athens by Turkish Airlines was 858 US$. I entered all the data, including me credit card number. The window changed, and message "We don't sell flights from the chosen city or airport"!!! appeared. I didn't know what to do, stayed with that window, thinking that I have already exposed my card details.

Booked a ticket through them which cost $103.00, the return flight was rescheduled and I could not take the new flight because it was arriving late and I had a connecting flight. Called them only to be told that amending the reservation will cost me more than $200 (on a $103 flight???).

I purchased a couple of tickets along with insurance in case of any change or cancellation. Unfortunately, I did had to cancel my flight due to a problem with the visa of the baby. I tried calling them but the number appears to be nonexistent, so then I contacted an agent via chat and had the worst service. They basically didn’t honor their promise and told me that they couldn’t help me, and that this now wasn’t their problem.

I have just booked a flight with OneTravel. I am in Canada and I booked a flight on a Canadian airline for a flight within Canada. Nowhere on the site did it mention US funds for this Canadian air travel. My credit card was billed in US funds and I of course paid MUCH more than I would have if I had booked directly with the airline. When I asked to execute the 24 cancellation only 30 minutes after I booked the flight I was told it would be $50 per passenger to cancel. When I asked to price match, they said they said they would not match the price due to the price being Canadian - of course I would have expected the exchange rate with a fee to be considered, but no... so I am stuck with tickets that cost over $100 more per ticket than I would have paid if I had booked directly with the airline. OneTravel is out to get you.

We used OneTravel to book our airfare. I needed to make a change, no customer service, online online. I made the request online, few weeks later they came back with a recommendation that didn’t work. The choices were accept the change or decline the change and pay the administrative fee. Well turns out the administrative fee is $175 US. Then it says a customer service agent will call you. They never did and never replied to my email to call me. Horrible horrible.

I made trip reservations to go south for a few weeks this winter and purchased the trip protection plan. I asked the salesperson what this protection covers and they told me 100 percent of the cost provided it was a covered reason. I was told this by other agents as well. Well my luck changed as I needed to have some surgery and it was to be done on the day after we were to fly out. Saying to myself that purchasing this insurance was a good idea. What a nightmare it turned out to be. I had to file a claim with all the documents which I did.

When dealing with this third party travel booking site, you will find the absolute cheapest air fares. BUT Beware! They will not bother to tell you that you will be paying hidden charges. I am ashamed to say that it took three vacation bookings to realize how you are not really getting what you paid them for. I was attracted to their very reasonable cancellation insurance. I suppose I never took the time to read all the fine print. I see on the blog -847 complaints about OneTravel - that the insurance they offer is not worth pointing off the agreement- as they Never honor the agreement. My first bad experience was the first airline booking with Sata Air. The four travelers paid $55 to OneTravel to book our four seats on the plane. When we checked in our seats had never been reserved and we forced to take terrible seats in the back of the aircraft. When we attempted to contact OneTravel seeking a refund, this group would never respond to our e-mails.

I had booked a flight home from the Philippines. I was looking at my receipt as pictured and it says make sure your name is exactly as it is on your passport or to have to call and have it fixed if it is incorrect. Mind you the only thing wrong was my middle name was abbreviated. So I call the customer service and they told me they can't change it and I have to pay $250 for cancellation and I had to purchase another ticket for $1150. I will never book with this company again. They will rip you off any chance they get.

“SKETCHY” doesn’t even begin to describe this company!!! We had a family emergency in Puerto Rico right after Hurricane Maria. As soon as we heard the airport was re-opening we went online to book our flight. Onetravel came up with what we thought was the best price. Unfortunately we booked through them. It took us several times of putting in our credit card info to only have the next screen come up that said “that flight is no longer available”. Of course every single time it happened the price kept rising. We finally got one to go through. We THOUGHT we were good. We got our email confirmation right away only to find they changed the dates on us. Our dates were NOT flexible.

BE WARNED!! False advertising for 24 hour free cancellation: Do NOT do business with this company or you WILL be sorry. OneTravel.com and CheapOair are the same company, employing unethical business practices. I booked a multi-cities ticket with them, the e-ticket was issued. 3 days before departure, I was told that one segment of the flight cannot be confirmed. I needed to either purchase a new ticket which would cost 50% more or get a refund. 3 DAYS BEFORE DEPARTURE!!! STAY AWAY from them!!

We book a flight for a friend but he had a family emergency so he had to get off that plane. That travel insurance is a ** scam... They will deny you and never give you a credit for the damn ticket. Never booking a ticket again ever. Y'all are wasting your money if you book a ticket and travel insurance. They make you wait a ** month to "review " but end up denying anyway. Family and friends never booking from this place. I have 2 words for this place. ** YOU.

I purchased flight insurance on a flight in order to make sure that I was able to cancel it if I needed to. The flight cost was 650 dollars, insurance was 60 dollars. The flight cost me 180 to cancel from the airline according to their policy, then OneTravel charged me an additional 250 to cancel. Purchasing the travel insurance was a complete waste. I will never buy from this company again.

I booked a ticket on 03/13/2018 for my husband to travel on 03/14/2018. Firstly upon booking the price offered $1,899 was not that which was finally charged of $2,089 which was apparently hidden charges. I should have been weary from then. We received two confirmation emails with payment details and even gate changes was forwarded to us on the morning of the flight. My husband then arrives at the counter for check in to be told that the ticket was not issued by the company.

I also had a terrible experience with them. Booking a flight with them revealed a host of unanticipated hidden costs which made me very suspicious of them immediately after confirming a reservation - which the website said I have 24 hours to cancel. I decided to cancel and then uncovered another barrage of conditions and costs associated with canceling. I finally canceled and lost money on the deal, and am not certain I will actually get my refund. I learned a lesson not to use these online cheap ticket deals, and wish I had a better venue to alert other unsuspecting travelers of our experience. I see lots of other disgruntled and scammed travelers among reviewers.

Had to pay to change name on tickets the day before check-in. Was told the airline charges $60/ticket and without the change we would not be permitted on our flight. What can one do but agree? I then got an email from the airline with the change costing 20 Euro (which is about $25). I was clearly told by the agent the cost was $60 from the airline. They lied to me. They had my middle name with my wife's name, that was the issue. I have my suspicion I did not make that error myself when I booked on their website, but I can't prove that. Will never use them again.

This was more of a mis-understanding. I had booked the tickets but the records did not reflect properly on the one travel website and the charges also did not show on the card. But, after my first review I got a call from onetravel and they told me that things are good on their side and the booking is confirmed. updating my review and rating after that. hopefully no new issue arise later on.

We booked a vacation package with OneTravel and shortly thereafter got an email stating that our credit card was declined. No way! Checked with the credit card company and card was not declined. Called OneTravel and was told that the hotel part of the package had increased $800. Do you authorize that charge? NO! We ended up checking Orbitz and it was about $30 more so we booked the vacation with them. A couple days later I find out that OneTravel charged me for the airline part of my trip. They are now trying to tell me that they cannot refund me. I thought my credit card was declined so how did that go through? They have NO idea. Luckily, I can just dispute the charges with my credit card company and show them the letter that says they declined the charges, which they didn't!

I think his name was Tyler. He had the patience of Job with my wife on Monday evening. He had to repeat the same information to her at least 10 times. A good salesperson. I just hope we made the right decision by flying into Ft. Lauderdale instead of Miami. The money we are saving on the flight we have to pay in shuttle transfers to the Port of Miami from Ft. Lauderdale.

I purchased airline tickets from this company and unknowingly when I booked my flights for my ENTIRE FAMILY 6 tickets total I also agreed to a “cheaper flight option” where they will email you cheaper flights around the dates you booked to get you the lowest rate and your flight will be changed to that instead of what you originally booked and you receive an email and you must decline that alternate cheaper flight within 24 hours. I have never heard of this or was aware that was a possibility so was not checking for any email notifications for this and received several emails a day with deals they have so this email went unnoticed to me. I went to print out my airline tickets since I was supposed to be leaving in two weeks for our vacation. I then realized the date on the tickets was not the dates I had booked. Both departing and returning flights were different and I was changed to a one day flight returning the next day.

I purchased two tickets on OneTravel. A month before my flight, I received an email saying my flight was cancelled. After calling the company multiple times, being passed from agent to agent, filling out three refund requests a month later I still haven't received a refund!!! Do not book with this airline, you're just throwing money out the window.

Extremely sketchy company. Hidden $75 fee not clearly stated on the website when all major online travel agencies allow FREE 24 hour cancellation as do all travel agencies. Absolutely will never use OneTravel again. They use fraudulent business practices and make cancellation as difficult as possible: you must call, then you are placed on hold, then you must receive an email with a password, and then give that password to the person over the phone.

Everything was simple enough and the site supplied a lot of options to choose from. One thing stood out was the extra charge for seat selection on PenAir.

Booked a flight from Stavanger, Norway to Zurich Switzerland on December 26th 2017 for travel in June 2018. While on holiday in January I received a notification of a flight change. When I returned home I checked the original flight, which was still available only for $350 more. When I contacted OneTravel they were very vague. So I asked for a refund so I could reschedule my flight. Now get this. They said the refund will take from 30 to 60 days. OneTravel is located in Las Vegas.

This was the most horrid experience. Their business model is BAIT AND SWITCH. You spend time picking out flights (be careful because they might have switched your dates) and then when you click on buy tickets, the price goes up $200. You call them and you get persons with heavily accented English who speak very fast. They tell you one thing and then all of a sudden they tell you something else. I found the same exact flights directly through American Airlines for more than $200 less. They are not to be trusted. Use them, if you like, to find flights but then call the airlines DIRECT!!!

I booked a flight when I saw the sign said "24 hour cancellation", then I found a problem that caused me to cancel after 10 hours. Guess what happened, they charged me $75 per person for processing fee. I objected and told them, "You did not mention it in your website," they said it is written 24 hour cancellation with a fee. I searched again and again, it was a total lie; it never and nowhere says with a fee. It is dishonest and is not acceptable.

I paid about $900 US for my ticket and due to health problems I had to cancel my ticket. To make the story short, they only refund me $200 they kept all the money and I don't know how this fraudulent company is still in business. They charged me for seat assignment that I never ordered and they charged it twice and I will not be travelling, they are a scam. They are operating just to rip off customers.

I booked a 2 flight to go to away for a wedding. When got to the airport there was a mix up and the flight was booked backwards so instead of leaving from Canada my flight was booked to leave from Jamaica. They would not change any of the flight even asked if they could just change the dates of my return flight and I’ll pay to rebook the second way. The people said to me, "Ma'am your 1000 dollars is gone so you should just give it up." I’m a student. I can’t afford to just rebook flights on the spot. After hours of arguing I had to just book a new flight for both of us so we Could make it for the wedding. They will not give me any assistance just keep telling me to forget it and to make matters worse they charged me twice for that trip and now being on my trip I can’t even use my card because it’s beyond my limit maxed out.

I booked a flight 5 months in advance. Because of a change in business plans, I had to change my itinerary. The changes took place 5 months before the flight. I was told there would be a $175 fee to change the flight. The fee was nearly 50% of the ticket price. I can understand a 5% or 10% fee. I wasn't able to cancel the ticket either. Their customer service was absolutely no help. Stay away from OneTravel! I feel totally ripped off.

Worst experience. I book the ticket for India. After booking couple of hours I want change the date, he says pay the cancellation fees and price diff, but site show same fare and he demand me $250 plus cancellation fees. Very bad experience.

Worst experience... I booked a flight for 71 USD and within an hour realized I made a mistake. In order to change the flight I had to pay for a new flight and then wait for a refund on the previous. To cancel you get a refund, but pay a 50 USD fee!!! I just paid 50 dollars to this site!!!

It's my first time with this agency and I'd to give out warning. So far, I've heard this crook is running two traveling agencies, another one is the "Cheap..." I called to book three seats for myself and children in advance for summer out-of-country. It was seven months in advance thinking it would be cheaper. It was so hard to understand that lady on the phone. From the very first day that I paid, the tickets online would show two seats confirmed and one seat "pending." Two months had passed, They emailed me to ask if I could change the flight. I was okay with that thinking everything appeared to be the same.

On 2/3/18 I wrote a scathing review about the very disturbing ticketing purchase process with OneTravel/CheapOair. I was charged for items that were not revealed during the purchase process - routine seat selection and a service charge for booking the flight. To add insult t injury, in the two days following the purchase I got multiple emails from OneTravel alerting me that one or more of my reserved seats (for which I was charged $19.99) were no longer available and OneTravel reserved the right to assign the seats at the gate.

I only gave them one star because I had no choice otherwise I wouldn't have even given them a half star. I was not informed over the phone of a 50$-75$ cancellation charge until I called back to cancel the booking due to my credit card company rejecting the charge on my card thinking it was a fraudulent attempt, so I booked another flight with a different credit card.

I was only trying to purchase flights because I thought I had found a good deal. After hours on the phone and it started 5 minutes after I filled out the credit card info to pay for an order. I will highly recommend you trying somewhere else for your travel needs. I have heard that this company is also owner of another company called cheap travel or cheap airline. Crooks I tell you... Crooks.

Agent "Gary" went beyond the call of duty to resolve my issue, a mistake that I had made in the spelling of a passenger's name. He was very polite and helpful through the process which was lengthy due to computer problems. I have used "OneTravel" before and have been very satisfied with the service offered. Thank you "OneTravel".

I thought that I just book a round trip fare for $513.00, and I was waiting for the online confirmation. Instead of the booking confirmation, I received a message on my computer that the ticket was sold already and is no longer available. I did other researches, and I could book the same itinerary for $555.00, but I didn't since the prices have increased. I checked my email, and I received an email from OneTravel stating to call them because they have better "unlisted" prices. I thought that I will get even a better deal, but unfortunately, after spending a good amount of time on the phone with a representative who barely spoke English, after all, he offered me a ticket with the same itinerary, for the amount of $768.00. That's a difference in price in the amount of $255.00.

I must say, OneTravel/Cheapo air did contact me and resolved this situation. They have refunded the $600 for the bereavement fares for my clients. Thank you very much, my faith is restored

I bought a flight via OneTravel for a flight from Krabi, Thailand to Bangkok, Thailand. The airline, ThaiLion, canceled the flight. I called OneTravel to let them know of the cancellation on November 11th and after they refused to look into it themselves I forwarded the email from ThaiLion to OneTravel on November 29th. After many unprofessional and misleading conversations and emails with their reps over the course of 2.5 months they still claimed that they were waiting on the airline to confirm. It's very clear to see that the flight was, in fact, canceled. I spoke with ThaiLion and they said that they confirmed this months ago with OneTravel.

Buyers Beware of this scam outfit out of Las Vegas. Once you book with these scam artists, they will continue to submit charges to your credit card company at sporadic intervals which makes it very difficult to keep track. Just got a notification from my credit card company that they have submitted for another $70 baggage fee. They also added a $79.22 fee for who knows what. Then they charge another $10 fee for processing your $70 baggage fee. SCAM. This outfit needs to be challenged for their unethical practices by some authority. They (Debra) could not justify the fees.

I am among the many passengers who followed the link for checked in and baggage fees and it says 20kgs but when we get to the airport, we were charged tremendous amount. We were all surprised, especially if you are coming abroad with lots of baggage. OneTravel is giving false info or hope to all the customers. No choice but to pay. It is a broad daylight highway robbery!

OneTravel Company is a fraud company. If somebody want to use this side be advised that you getting in a lot of problems. Me and my husband purchase vacation package from December 30 to January 6, 2018. This vacation never took place because when we came to the Aquamarina Beach Hotel, they said that reservation canceled. No language at night in another Country (Mexico). We did not know what to do. We were looking for the place to stay. Because it was on the 30th of December all hotels were booked. We found one for the amount of $750.00 a night. I spoke with the representative from OneTravel on January 7th after we finally came back. On January 19, 2018 I called again to find out what about our refund. I was put on hold for three hours and then they disconnect me. If the Company will not refund our package we are going to the court about this matter.

Do not book with this company. I booked a flight and there was a hidden fee of $19.90. As soon as I called and complained they refunded this amount. They are hoping people won't catch it but my Visa Credit Card company sent me a potential fraud email. They stated it was a fee to select my seat but that fee had already been collected by the airline.

When I booked the flights, I thought I was getting a deal of $1300 and 5 connecting flights round trip. 3 flights later, I was in Europe and found that all my colleagues paid $850 round trip with non-stop flights! I was exhausted and frustrated, but thought at least my way home will be easier. Nope! 8 hours of transit, 15 hour layover, and another 21 hour flight? Once I got to the foreign country, of which to switch flights, the airport tried to send me to a hotel. I am a female in a foreign country, alone, I am not leaving the airport!

In addition there is this moronic airline agent called OneTravel, who sent me to wrong city, I told them for weeks I want to go to Leon Mexico. Damn lady keeps saying Monterrey... WTF. She dont get it. LEON MX. So now she convinced me I'm dumb. It's the name like JFK... I arrive in Dallas. I have to buy new ticket. Cost 700$ US and credit card did not work even though I paid it off. And a hotel $100, and this is true cab driver kidnaped me to the Mexican border. It's true. Look 800 complaints, they played the recording and I do say Monterrey. "Listen ** I dont want to got to ** Monterrey."

I booked my flight in September. Paid 1000$ for 3 people to Montreal-Cali-Vegas. Everything went through. They called me 2 days later telling me that I owe 89.90$ for the seating. I was ok with it. I asked to pay in a week. When I got paid and I paid it they said my credit card accepted the payment. At this point I thought all was good... I'm a week from my trip. 2018-01-26 is the day I leave which is next week Friday. I called to check when I need to be at the airport and they told me I owe them the 29.99$ then the same lady told me I owe the whole 89.90$ and then processed to say I paid it in two payments.

I'm from Canada, I booked my flight in Canadian currency! Listed on OneTravel website in Canadian Dollar! But these guys charged me in US $ to rip me off in Currency! If you give me the price in Canadian Dollar, I expect the exact amount listed and on my invoice debited from credit card! Not less or more! And there is no service charges listed, don't ** charge ** I'm not aware of. And then when I call them, they just pass you around until the call drops!

I would have given this company negative stars if possible. This travel company booked me a flight from Bangkok to Seattle, WA through China. What they DID NOT tell me was that I need to get a $150 visa IN ADVANCE to take this flight. They expected me to apply for a $150 visa, for a 6 hour layover. How does this make sense to anyone?! I called several times and they were no help at all. I ended up buying a last minute flight, while in the airport, and it took me 71 hrs to get home after $1000+ additional costs. After a 2 hour phone call, they refunded me $12.95. I was also unable to recoup any costs through my travel insurance, because it was an error on OneTravel's part. I cannot believe this company is still in business. Complete scam artists.

OneTravel is a rip off. I messed - spelled my daughter’s name (typo) instead of Ashley I put down Ashlee, and when I tried to correct it, they made me pay $50! Will never use the company again and discourage others from doing so.