OneTravel Reviews

I’ve used One Travel throughout the years and always found the site easy to navigate. The prices are well priced and tend to be on the lower end quotes. They provide a great overview of all services, including airfare, accommodations, and car rentals. Their customer service line is always responsive.

I wonder whether it is a legit travel website. I searched on Kayak.com, find out that OneTravel gives a cheapest price on the flight I want to go. It linked me to OneTravel website. Onetravel show the flight and deal. I put all my personal information with credit card number. Press the button to purchase, they pop up some other tickets with other higher price. I don't know whether it is their way to collect your information or lurk you into their website to buy a higher price ticket. I checked the recommended original ticket with the airline company, the flight doesn't existed.

I needed to reschedule my trip due to an illness and was informed that I could not change the dates unless I first cancelled the trip then I could file a claim which I did and OneTravel sent me documents that violated my Hippa rights. I was stuck paying for a trip I never took. $844.50! I only wanted to reschedule my trip. What a total and complete nightmare, will not use this service or recommend it to anyone I know.

OneTravel Agency made our dream vacation a reality! From the moment we contacted them to plan our trip to the day we returned home, their attention to detail and commitment to customer satisfaction were evident. They tailored every aspect of our itinerary to suit our preferences, ensuring a seamless and unforgettable experience. Their knowledge, professionalism, and personalized service exceeded our expectations. We can't thank OneTravel Agency enough for creating memories that will last a lifetime. Highly recommended for anyone seeking a stress-free and unforgettable travel experience!

Is been more than once. That I made a reservation with One travel. And I’m so elated. I would do it again. In near future. I never have any inconvenience with them. And if I have one they always solve it. Thank you again. I will thanks all the stuff for taking the time to solve any problem that arises. Keep up the good vibes.

I wish I could have gotten two seats together for the trip to Dallas/Fort Worth. If someone cancels, how do I know that seat is now available. Will our driver's license be sufficient to fly? Also is two hours before the flight to arrive okay?

It offered PayPal services and I liked it. The process of booking is ok. Checkout was easy with PayPal. I liked for my flight pretty easy. The pricing was ok as well. I really had no complaints. PayPal check out got me on this one. Expedia didn’t offer the PayPal check out so instead I went with Onetravel.

It was a bit of a struggle getting the times right for what I was attempting. It was a little confusing because the cost kept changing as if I was delaying time, however it still produced a better cost than most other travel sites. Now I'll have to see if it all goes smooth now that I've made the travel itinerary.

I enjoyed using your services to book my travel. After many frustrating attempts on other sites I finally came upon yours. I was able to book the multi-destination vacation. The prices I found on your site also were the cheapest after very extended and irritating search. I later had to adjust my flight and the agent was world class. I'll definitely be using your site again for future travel plans. Thank you...

I used One Travel before for my flights as this time and I am happy to do it. I booked my flight again after I found a good deal. I took me a little longer than I expected to find the right one and I did it! Thank you. My family and friends are also informed about these deals and I am sure they will get some of them on their next trips.

This time things have gone smoothly .... So far. We fly out of San Diego on the 21. We arrive back in the San Diego Mar 12. The prep for the trip has gone very well. Looking forward to MX (Cozumel and Playa del Carmen). Last year we flew to Cancun, then out of Cozumel from LAX. This time we are going in/out of Cozumel from San Diego. Our friend who's taking us to the airport has suggested we look into flying out of Tijuana next year. We'll see. Right now? Thanks for how things have gone thus far.

First flight I am hoping to remain safe at all times and have the best time and experience visiting my loved one. Please God help me arrive there safely. I am super stoked and cannot wait to see what we will do. I am not sure exactly what else to write. I hope to have a super fun time and make beautiful memories.

Very good experience with this company. I was given information that led to the best flight to meet my needs and at a very reasonable price. Booking the flight went very smoothly. Hoping the trip when it is time goes as well. Will definitely use this service on any future trips I make.

Did not have seats assigned from Edmonton to PV. With mobility issues this was very frustrating for both travellers. We are handicapped and this was so frustrating. Row 15 in the middle of the row not good enough for our needs. We at least had the wheelchair at the gate.

Had a bit of an issue with my Card. But other than that it was fairly easy. Time consuming though. Made me very confused and tired. But our trip will be fun. I am sure. My daughter had better appreciate this trip!

OneTravel is convenient for self service flight booking. I was nervous about credit card fraud but so far gained confidence in the system. I get comparably lower cost flights, it helps with my budgets. I can recommend OneTravel any day and looking forward to some great offers in future. For this time I used it to book for my son's travel and noticed you can earn miles using OneTravel. If this is the case I would like to explore that opportunity in future.

The agent was very concern in my process with booking my tickets for the first time on this site. I'm had many questions and the agent was very patience and took the time to listen to my concern with my needs and address each of my question and went slow and in details to make me feel comfortable.

You provided a selection of flights and I coordinated my schedule with the flights and dates provided. It all worked out favorably for my plans. Thank you. I again have booked with you because the price is good and your service has always been quite satisfactory. Thank you and I continue to be your customer!

I initially booked a ticket for $1065 as listed on their website, finalized the payment and they sent an email saying the price of my ticket has increased to $1315. I called customer service and it took 1h 25 mins for them to realize I was charged already for the first booking as they were claiming no charge was done. When they finally realized my account was deducted they took another 40 mins keeping online just to find another booking that cost $1212. They were so confused and I was transferred to 3 different people who were each unable to assist until the last who finally offered a trip that I accepted and charged me the balance. Poor service overall! Not recommendable. I will not use these services anymore!

Easy to fill up booking details. My first time to use one travel booking, i hope it will smoothly go through up to the date of our flight. Our first also to try Qantas airline via Doha Qatar. Waiting for more details and confirmation of our flight. Hoping for early email reply for our e-ticket . Maybe, by middle of next year we are planning to travel to Mrlbourne Australis, see tsh

Found out from the One travel rep that I can choose only my preferred seats for my Chicago-Incheon flight at the Chicago airport upon checking in. I wanted an aisle seat due my water pills am taking, 'Cause all the aisle seats might be taken by the time of my departure date.

Experience was perfect. Booking was simple and easy. I have flown Flair Airlines in the past and found the staff to be very friendly and courteous. Check in only took a short period of time and the agent was very helpful since I’m not a frequent flyer. I will continue flying Flair Airline on all my future flights.

My travel experience with One Travel has been wonderful so far. Uh nothing ever go bad or wrong. I consider them a good airline agent or whatever they call them so I would say keep up the good work. You are doing well. When I have to use the online agent they are very polite and very manageable.

I would have like the opportunity to be able to record my TSA # for easier check in. It is an option that I have been using in all my business travels, I have paid for this privilege and would have appreciate if I could have used this process. My TSA # is **. Joe **

Very polite, answer all my questions, friendly, excellent customer service. I strongly recommend One Travel to all family and friends. And the best is get in touch with the me to make sure I have everything that I need, for my next trip One Travel is main choice. Thank you very.

I thank you one travel for your help and understanding. I really liked your service it's the second time I use this and I loved it a lot. Congratulations. Just one thing if you can add Spanish to customer service it's I was in Vancouver for a long time and I really like to go back and use OneTravel again.

I think you did a good job. Your website worked well for me. One of your people just called and I am typing this as we speak. He did a good job. He made sure that all my seats were aisle seats. Thank you. Have a nice day and thanks for everything.

The service was excellent but I have not received the booking confirmation to my email. Please assist. I want to print in order to have a hard copy to take to the airport. How long will it take to have my booking confirmation number by email? I will cancel my payment for the book because your system is complicated.

The ease of use was great but in the end the flight wasn’t the cheapest because of the bag fees and the seat selection fees both ways, not to mention if you would like priority boarding. A $213.81 fee plus $45 each way for a carry on, seats start at $9 each way and priority boarding cost $12 for each flight. So with all this it comes to 345.81. So is it really the cheapest???? Not.

It was easy to search a country that I want to go and fast too, I definitely will recommend to my friend or a coworker search on this website. Thank you for a good service and a thumb up, one I was confused about Hahn Air, it doesn’t show, how many kilometers for carries bag

I love my experience but I didn’t like the late flight I was given. I would rather prefer a flight that lands earlier. Like I said, the price is very good. But I would rather had a flight that lands around 2 to 3 pm so that I can use the time to do something else.

Stress free and was quick and easy. Affordable cost. Pleasure to do business with because they did everything for you. All I had to do was go on my trip and enjoy it, which was made possible because of the stress free and quick response in getting my flight.

Travel One has been very helpful with my flights and seating arrangements. Making sure I am comfortable and Informed. I have used Travel One many times. For various flight reasons. They have always made sure that I was completely comfortable with confirmations. And have always been friendly.

Bad experience. I reserved 2 bedrooms with king bed No Smoking. I received 1 bedroom with queen bed and No Smoking because I insisted. The second bedroom it’s 2 queen beds and SMOKING BED. The Strat Hotel in Las Vegas told that I have to pay extra $50.00 for night if I want No Smoking.

The experience Was good, and really easy, I like it, we are excited to go to NY, We found good prices here, it’s good to know a a good page for trips. They offer me good deals, and that’s why we decided to buy a ticket here.

I have great experience in booking with OneTravel. I will recommend others to use this travel agency, I don’t know how to express myself in this regard. OneTravel offer a full package for example car rental, etc.

Feedback already submitted twice.- Overall the service was very satisfactory and the platform user friendly however the pricing variance was deceptive. Thought I was paying the advertising rate of $2500 but was charged $3500. Disappointed but will know better next time.

I was thankful it was made easy for me. It was my first time making my own flight arrangements and I found with their help I was amazed how easy it was. If I have to make other I will surely make them through them. I have no other reason why I would go anywhere else

Me and my wife had awesome experience using One Travel for our airfare. We already have couple of bookings using One Travel and we are planning to use One Travel again on our upcoming destination. Thank you very much and more power.

The site was not difficult to use, but some of the instructions were confusing with all the services they were trying to sell. It was hard to navigate around all the ads. Some sections were easier to use than others.

Booking flight reservation online with One Travel is easy and quick. After I booked my flight, an agent called to follow up if I have other needs or options for my flight. Would definitely recommend one travel to my friends and colleagues. Excellent service!

I received an email with offers and I just started checking because was planning to travel and found good offers and got it. Wants ro see my family and friends, same my wife. Just surprised her with the email, because she wants to see her mom for Mother’s Day. This email is going to be my present for her. Thanks.

Best travel agency online, great website layout. You can manage your trip and find everything at ease, well organized and great trip options and very friendly staff ready for help. Very trustworthy. I have recommended OneTravel agency to all my friends and family.

I have issued my ticket but they are cancelled my booking. That’s why I have big trouble and after buy ticket I spend huge money and lots of travel. I can’t help anyone. So I have big problems and big trouble.

Everything is pretty easy to access. So far I would definitely recommend you. Hopefully it all works out. Going to see my parents. Mom has dementia and dad is her primary in the home. I am also going to meet my Great Grandson. So hopefully we will travel more together.

Very good, and fast, not too expensive. I hope my flight is good, not any delays or any problems with my booking, service it was very fast and easy, I hope my flight is the same way. Thanks for everything.

I chose OneTravel, because the flights were less expensive than going through a direct airline. It also gave me more options to choose from in the airline website. I was also able to book my car and called them and got a better rate than what was posted. There were many car rental sites to choose from to get the best price.

Dear OneTravel team, I am Rose **. I have received a airline booking traveling from AMsterdam to Helsinki and back But my ticket shows no ticket number. The place where the ticket number should be shows pending. Kindly send a confirmed ticket to **. Thank you very much.

Excellent. The confirmation was quick. The OneTravel employee who called us to offer the rebooking assistance was very patient and helpful. We are satisfied with the service to date. Despite the different currency in which the rebooking insurance was quoted, the OneTravel employee remained patient for us to convert the currency before responding. Excellent service.

Too soon for me to make an inform Judgement on OneTravel after my premier Travel Trip. However satisfied with the booking experience. The agent (male) was absolutely service oriented- Big up to him. So Until then I can honestly make an fair call on One Travel Caribbean experience. Thank you,

Consultant was fantastic. He was patient and ensured my issue was resolved and also gave me comfort that if there was a problem with confirmation from airline, he would contact me and sort out a solution. Great experience due to fantastic customer service.

Easy to access and many choices. It's up to your Budget and easy to locate upon your budget. I recommend to all because you can easily find package of tour for whereever you want to spend vacation or travel around the world. Definitely recommend to all....

I found the Staff of OneTravel ready to help whatever needed to be clarified. Your patience and understanding in listening, dealing, responding and explaining the details are commendable. I truly looked forward to take Japan Airline and this is my first time. Thank you and keep going in your service to humanity.

It was quick, efficient, and very comprehensive. I was able to book my flight to St. Vincent in the comfort of my home, not having to leave home to go to a flight company or Airport to pay. I'm elated and will be using again.

I made booking through Onetravel. It was helpful. I am yet to be confirmed seat number. Otherwise it is fine. Onetravel also offers cheapest flights which is helpful to many. I feel it should have musty currency instead of paying only in dollars.

I am so excited to chosen OneTravel. It was best deals. I am so happy to travel with Turkish airlines at the time. I was expecting it so I hope I wish I have a good trip and I am try my best to enjoy my trip. Good luck to myself.

Planning and booking my vacations with OneTravel has always been a pleasure. The different travel options presented when searching for flights has made planning a trip easy. My experience has also made me recommend this option to my friends. I also love the options for booking hotel and transportation and the prices are great. Compared to other travel sites I have used in the past, One Travel has been the best so far.

All reservations both Flight and Rent-car up until now are OK. Looking forward for a problem-free vacation. Actually, this is a yearly Family gathering, both on the Dutch as the French sides of the Island. Question, why is JET-AIR not on your list of airlines? Please get back on this for me? Regards, Carl.

Too difficult to me to booking a ticket. Still not receive an e-ticket. My wife just needs go back to China to see her mother is sicking now, and 92 years old stay at hospital. We just need a cheap and faster ticket.

The process of an international trip can be complicated, but your website was easy to understand and use. We're very excited about this upcoming trip to Southeast Asia. Booking the hotel and flight together was an easy process, and your website had several nice features allowing us some good flexibility. Thank you!

Booking was nice, but I had a little anxiety to secure within the twenty (20) minutes requirement. Found a reasonable round trip flight--price and time-wise. I'm still concerned about one-way flight that I wasn't able to select the seats--hope I can do that soon. Overall booking was smooth.

Nice and quick response. The confirmation is informative. One thing, comment is too much ad and also very annoying, freebies that is not totally important. So far that's my comment and observations. And please additionally I confirmed my booking online, please don't cancel.

I have been charged for the automated boarding pass but haven't receive an email about it. So when will I get an email with my automated boarding pass or when does it get to my phone? Thank you very much.

Seems like a good reasonable price for the ticket - Insurance looks ok but I still have to read the fine print - Follow up phone call to buy a package to sort out any problems if flights are cancelled - Only time will tell - I would have like to be able select flights separately.

I was pleased with the booking but I'm still having trouble getting a wheelchair. The live chat didn't help at all. I never had to call the airport to arrange this before. I always worked with Spirit directly and had no problem.

My itinerary was complicated and I made a error in the online booking, leading to some difficulties. As a result, I had to spend considerable time resolving everything. The agents were patient and polite through the whole process. Ultimately all issues were taken care of.

Convenient to book online and Onetravel.com is very efficient. I can use them as my travel agent. They can protect their customer by follow and contacting them about their customer's booking. I can recommend them with my friends. Thank you ONETravel.com.

Hi booking some internal flights using international website was easy except our bank didn’t like it. Fast and efficient way to book, lots of information and detail to help us. A good choice of flight times and seat options together with detailed listing for additional extras and baggage information, thank you.

I have been shopping around but found One Travel have the best offers. Thank you one travel. I will definitely recommend and will use One Travel for my future travel. Up until now I have found what I was looking for my trip.

My name is Gonzalo **. I always use your service. I am disappointed with today's service. I am positive I had placed as departure date 11 March 2023, and it came back with February 11, 2023. I ended up changing the reservation and expending more money. This must be a glitch you have.

It was nice and simple not problems searching for flights. Especially someone who changes her mind frequently (My sister lol). I will recommend this Website to my friends and family. Plus, I wil be using OneTravel again soon, my sister and I will be heading to Virginia next. My granddaughter's graduating in Jue.

I needed to fly to and from my home state for an unexpectedly quick flight to handle a delivery in my home state and was able to do it in a few minutes. I was able to book for the next day and return within the week. I got desirable seats and departure and arrival times are satisfactory. The seats are practical for me, and I have flown with this airline before.

This was a very pleasant call. I was offered the Best, less expensive flight plans. Lesley was very helpful. My credit card was very new, so I was then transferred to someone else to assist me, very patient and helpful. I am waiting for my New Credit Card to be accepted to complete my transaction.

It appears that I have been charged for an infant, I thought that children flew for free under 2 years of age and that they sit on their parents lap. My credit card has been charged for two flights on this transaction.

My experience with One Travel has been excellent and this is my go to whenever I am making any travel plans. I can always rely on getting reasonable priced flights with variety of airlines to chose from. The online service is very convenient especially after hours.

Customer service was not at all helpful to me with my travel plans. They were rude and dismissive. Should you want me to continue with you in the future and to not give a review I expect at least a particle refund of my ticket. Thank you. Tina.

The service was great. I will be using it again in my future travel plans. I will recommend it to my family, friends together with my colleagues. I have a good experience today and will be back. Thank you so much.

I have booked a flight UBN - HKT and paid for it. Booking confirmation received by e-mail. But OneTravel sending other booking confirmation with different price and charged me additional $219. It was my mistake to book with OneTravel.!!!

I booked a round trip from Sioux Falls, SD. To Detroit the first week in January of 23. The Ticket was $397. I did all the booking o line. When my credit card statement shows end up I added almost $90 in service fee. Was added to the price of the ticket. Beware of buying any of your travel needs from Onetravel.com. They post all these fees in very fine words on the bottom of their page to get away with all the extra money.

Support from ONE TRAVEL, via AURICk, was truly fab. Patient, persistent, all the good things and I was able to complete my order. SPIRIT on the other hand was THE WORST AIRLINE I have ever dealt with (and I have lived and traveled all over the world). You almost have to pay for the oxygen in the cabin. Their website was poorly designed and difficult to use. I don't know why One Travel supports them.

Listen guys if you are planning to use this company to book anything? Do not do it because the only thing that they will do is to stole your money. I bought a ticket. I was going to Brazil and since they confirmed it I kept getting email about cancelation and reschedule to accept to new one so I did and it keep coming and coming. In 6 months I may get like more than 20 reschedule and I accepted them all. The last one was like less than 24 hours prior to board but this one was different. It was saying the airline made a major change on my booking so I had to call them and I did spoke to the customer service and he said he fixed and that I was good to go.

I booked a flight with One travel just before pandemic. My flight was cancelled due to worldwide shut down. Initially I was told that my ticket is extended for 3 yrs and they will book another flight for me when the airline operational. It's been more than 2 years since I have contacted these people multiple times and they always disappoint me with their terrible service. They usually have no answer to my queries and are never clear as to when I can use my $668 USD worth of credit. I will never use them again, they are scammers and are only out to steal your money.

My problem was solved with diligence by the company, which didn't significantly change my schedule but made slight adjustments.

I booked a flight to Bermuda pre-COVID with OneTravel which was canceled. I did get my money back for that, but felt that the communication should have been better. I had to keep checking my credit card to see if the money was refunded and got no emails from OneTravel to confirm anything. Moving on to the end of February, beginning of March 2022, I booked a trip for 6 family members to Colombia for July 2022. I had no trouble booking the flights down and back. However, I ran into a huge, never-ending problem with the flight between two cities within Columbia.

I booked long distance flights with Onetravrlel, received confirmation mail with big green v + another receipt mail, got to the airport just to find out that I'm not in the airline system at all. 5 attempts to chat to agents on their online chat app (all disconnected at some point and you get a new agent starting All over again) just to be told that the reservation is pending cause payment didn't come through.

The Resolution: It turns out it was Emirates that had lied to me, undertrained staff or a backwards system. OneTravel/CheapoAir and myself made a threeway call to Emirates where they admitted and revealed that it was THEIR fault for the confusion. It was their system which sent the emails to OneTravel/CheapoAir.

Emirates I found to be rather unapologetic and unhelpful, while OneTravel would apologise multiple times on their behave and spent hours in total on the phone to Emirates to try and work out a resolution. So I would like to change my rating and say that OneTravel/CheapoAir were actually a great company at the end of the day for standing by me and fighting for my refund.

I especially received great service from Edith. So please, go through OneTravel/CheapoAIr. I guarantee you will not find many travel agents that will literally fight for your money and give you a good deal.

In the meantime, I feel it only necessary to direct my ire to Emirates in another review and strongly recommend against flying with them, especially seeing as they are such a rich, worldwide corporation that has more ability and resources to provide better service than the pathetic and stressful service I received. Again, much love and thank you to OneTravel/CheapoAir for their swift resolution.

The 1 star reviews are accurate, terrible trip booking organization. I got double charged, went through many tunnels of customer support and wasted many hours of my life. Use Expedia or Travelocity, they are gonna be cheaper anyways and won't up charge you or put random charges on your card for no reason. They said the charge would be fixed but they have not yet. DO NOT USE THEIR SERVICE PLEASE.

The worst agency in Miami. I traveled to Punta Cana and paid for the beachfront, I found that my room looked at the bottom of the dump, when I called Alina from there, nothing was solved. The return trip was with World Atlantic, the worst airline in the world, the plane was 50 years old and was destroyed, the flight left 10 hours late and when we got on the plane, we were without air for 40 minutes until the plane began to move.

I booked tickets to Europe for my son and I before the pandemic. One Travel/CheapOAir put me through over 50 hrs. of ** Waiting on hold. Blaming the airline. They refused to give me a credit or return my money for over two years! Lawyers! Please help!

I would give negative stars if I could. After I booked and paid for my flight, I was informed the flight was full. Long story (2 hours on the phone with them) they did not refund my money. I called my bank right away and had my debit card cancelled (should not have used my debit card). Horrible people. Shame on them.

Possibly the most infuriating experience of my life. Due to new travel restrictions due to Covid, I had to rebook my flight. Tried to get someone on the chat or the phone for almost 4 hours with no avail. Once I was finally connected, our customer service agent took at an average 30 minutes to answer one question at a time (probably watching a movie while talking to me). Once we got to the important part of the conversation, she gave me less than 10 seconds to respond to her and she ended our chat! 4 hours on hold, 2 hours to get 2 questions asked and got hung up on. I suggest if you booked with a credit card, try to get a refund through them. Probably your best bet. And please, DO NOT DO BUSINESS WITH THEM!!!

Worst company to deal with and buy tickets from. I even purchased the travel protection with my ticket and it clearly states under their FAQ's regarding their refund policy but they refused to refund.

I would give the company no stars if possible. My friend and I had round-trip tickets to the UK, leaving New York/Kennedy on 5/21/20 and returning 6/3/20 with British Airways. I bought the tickets with a debit card in December 2019. Our flights were cancelled due to the Covid 19 virus. I requested a refund from British Airways, which was denied. I then requested a travel voucher. I was advised by British Airways that I had to deal directly with OneTravel. I was issued a travel voucher by OneTravel to be used by 4/30/22 for the cost of the tickets which could only be used on British Airways.

I booked a ticket from One Travel. For some reason airline kept changing schedule. It been rescheduled for like more 5 times. Every time they reschedule the flight the seats I paid extra for disappears so have to call onetravel again and again to rebook and waiting time on hold is ridiculous it never ends and CR are very unprofessional and rude. 1 one them just hanged up call on my face while I was talking I am regretting why I booked a ticket from cheap website totally garbage.

I have never seen such crooks in my life, the most fraudulent people I have ever encountered. They continue to lie until you forget your money and ticket. If you don't want headache and losing money, stay away from them.

I bought a ticket on 01/5/2020 in Onetravel.com. Because of covid my flight was cancelled. Requested refund. Informed me they made the refund. They did not do it. They requested my bank statements, sent them. I did more than 40 calls, as I want the 420USD to be refunded. They always told me is an airline problem, this was the excuse.- Requested to talk with someone responsible, never happened.

I booked my flight to Guadalajara Mexico from Las Vegas for the month of AUGUST 2021. The option to buy travel insurance was offered on their website and it was added to the full price of the fare totaling $411 including the travel insurance. I was notified 24 hours after the booking was completed that my credit card only charged the airfare but not the $56 insurance included on the total. I received a call asking to confirmed that it was ok for them to charge $56 on a separate bill for the travel insurance. After agreeing for them to do that I received the travel insurance information (policy info, phone number, etc...).

I wish I could give them less one star. I booked a ticket with them to fly from Monterey, CA to Lexington Kentucky on 04/15/2020. When COVID-19 hit, I was under stay-at-home orders, no airport, no trips, nothing. I canceled my trip and disputed the charge through my credit company and I received a refund. One Travel contacted after one year on June 11 2021, trying to collect the amount they refunded. After a long struggle with their customer service, including hanging the phone on me, claiming they know nothing, or the issue has been resolved, and I should ask my credit card company. I ended up paying some of the money they refunded to close the case. I will never travel with them again. Every single company in the U.S. supported their clients during COVID-19, except from OneTravel.

When I say this was the worst experience in my life you won't believe me. Ok so I was charged 2x for luggage and I still don't believe it was my fault but they claimed it was. After arguing for days and waiting on a call back a guy with a horrible attitude named Brock stated he could give me half back. I stated that was unacceptable. He then said I would get the full amount back in 7-14 days. Can you believe that once we hung up he called me from a line in Turkey and said these exact words “You cant board the flight **.” I could not believe he did that. I called back to report him and a Chase answered and basically said he doesn't care about that and to call Spirit for a refund. When I tell you I am contacting everyone from ConsumerAffairs to the better business bureau. This is beyond crazy. I've waited on hold about an hour too waiting for a supervisor. This company needs to be shut down.

I bought airline tickets in February of 2020. Have not been able to make contact with this company to request a refund or find out what to do. I spent over 4,000.00 on tickets and can't get an answer from my emails or get them to answer a phone call. Please do not use this company for your travel needs. Buy directly from the carrier. They have to answer your calls. Today, I have been waiting for over 2 hours so far.

I booked a flight that was advertised as fully refundable and flexible. And according to the airline's terms it is. Then I fell for another scam that said by buying their "Premium Support" package I'd avoid paying them a cancellation fee. Yet, they are charging to cancel. I contacted the airline and they said the ticket is not even valid! ​If an ticket is offered cheaper by an agent, most airlines do a price match. So save yourself the trouble and avoid these scammers

I got flight ticket August, 2020. After that airline canceled the trip. Until now I didn’t get my refund. Every time I call customer service I hear different story. Six months I didn’t get my refund back.

I had an Affirm loan for this flight and because of the pandemic, I only got to use the first flight since this company can't even reschedule and offered refund. Haven't gotten the refund from them since August 2020 when they "issued" the refund to the virtual card from Affirm. Affirm has said that they never seen the refund. I've been following up every month and have never received any reply since October. Just freaking refund the money and stop being shady.

I acknowledge that OneTravel.com addressed our concern and refund us the cancellation charges. I recommend people to book from OneTravel.com as they have good customer services.

I have bought at least 6 times with them, a return flight so I know well. CheapoAir and One Travel are the same company. You will browse and get a really really cheaper price for your trip. When you start filling everything and click on confirm booking there will be a message popping "This fare is no longer available" or "This flight is no longer available". Next, they will show some other suggestions to book the flight which will be higher in price. Once I also found that the price directly with the airline was lower than the fare offered by CheapOair and One Travel. Their bookings are not confirmed until last moment even though they send you confirmation email. My booking was done in Air France and 15 days of my trip, I received an email from KLM that the booking is confirmed with them.

We were given a credit for a flight due to covid cancellations back in March. We went to re-book a new flight now in November to use the credit. Only to find out rebooking is more expensive than the credit. This whole company is running a giant scam. They don't inform you of anything along the way otherwise we wouldn't have booked it. Ordering a new flight was cheaper than using a credit based on this system which is hidden until it's too late and then No refunds. On top of all this the woman dealing with us on the phone was extremely condescending and arrogant about the whole process. Absolute joke of a company... If I could do zero stars I would.

Me and my friends booked flight tickets early this year around March, from Saskatoon to our home country Malaysia. A few days later we received an email regarding a cancellation in our flight without any updates on how to proceed with the refund or rescheduling. We were international students studying in Canada and had to call the agency which is based in the United States, they reaffirmed us they would call us the next day. After two days, without any updates and with the travel date just one week away we decided to call again. Due to the suspension of Philippines Airlines until the end of April, the agency had required me and my friends to cancel our booking with a fee of 140 usd (cancellation fees) in order for me to acquire airline credits for the next booking.

If you intend to travel using One Travel, CheapOair and their subsidiaries be aware that you will be charged to change your flight even if the change is due to covid continued restriction. Also, CS is extraordinary argumentative if you attempt to change a restricted flight. When I called the last time it was obvious the agent just woke up when he answered the phone, and instantly went into a monologue of how is not their problem. I was advised that a traveler is best served by researching the price on their site, only, then call the airline to honor the lowest price, avoiding the issues with 3rd party ticket sellers.

The attention given was very courteous and attentive. Explain clearly and promptly. The offered restraints were correct. Although the fares charged were expensive, and according to what he informed me that they were a penalty, I did not understand that, since the airline was the one that canceled the trip and not me and why would I have to pay more, that is not correct.

My first initial ticket purchase was 4:33pm. Payment method Affirm. I had my selected dates when this Monday 10/28/20-10/29/20 pop up. I click on Change back to original date that should have been 10/28/20-11/01/2020 leaving Detroit Metro en route to Cancun Mexico. When I opened my email to forward to my friend Bershonta **. This is when I observed the dates. I called and spoke with one agent and our call was disconnected. Called back and converse with another agent and explained the problem. She verbally informed me she could fix the problem but I had to be charged. No problem.

I book a flight for a cruise. The cruise was canceled. Put in for a refund with OneTravel. They charged over $250 to my credit card. Forced me to take $164 flight credit. I even paid for insurance. STAY AWAY FROM THEM.

If your flights are cancelled, their own agents admitted to me twice that it's better to contact the airlines directly for better flight change choices. Then they use that to duck responsibility in terms of both service and financial responsibility. Systemic deceit - multiple representatives saying one thing and doing nothing. They lied on their responses to my multiple complaints with various mediation organizations. OneTravel is CheapOair. I spent a year of frustration with this company. I learned my lesson to either find a reputable agent like American Express Travel, or deal with (do your homework) airlines directly. Please beware.

Received a "do not reply" email to call OneTravel number +1 646-738-4818, the one, single number for all calls. Chat is switched off in case you are getting ideas. Other potential entry points will lead nowhere or inform you that your email address (the same you just got this message from OneTravel, and also the same of all your booking) is invalid. Calling is no fun. First of all you get an ear bashing with irrelevant info and you are told to take a survey at the end... ** that, you think.

I travel frequently, and I have used One Travel several times in the past. Sometimes I can save compared to booking the same flights direct with the airline. Currently, I have a reservation through One Travel. They notified me that there has been a change, but my booking status on their website has not changed. I am unable to find out what has changed. Attempts to email customer service result in directions to call. Difficult and expensive to call from overseas. Phone center answers but too busy, so they triage out anyone not traveling within 72 hours. Airlines do not respond to status inquiries unless you book direct with them on their website. So I am left not knowing if my reservation is still intact. Thanks One Travel.

I booked a flight long before Covid-19 but had to cancel travel plans due to the virus. My flight was cancelled and I submitted a request for a refund which was denied by One Travel because they were showing the flight as active. I've called multiple times only to be disconnected multiple times after waiting 1-2 hours on hold. Their "online chat" functions randomly - I was able to reach someone once, but her final response was for me to "chat later" since she was unwilling to contact the airline to confirm the cancellation. Needless to say, I can click on the chat icon for hours and nothing happens. I have sent several emails and other than acknowledging receipt of my email absolutely NO follow up or "our customer service agents will call you back in a few hours" as their phone hold message states they will do. This is happening months after the virus hit and the company is still unable to manage customer support calls or emails.

I booked my flight with OneTravel, because of covid airports were shut down, huge delay when calling them. Bad customer service, telling me to call airlines directly, and when I visit airline website they say reach to your agent and I am in that miserable loop.

They will sell you cheap tickets, then few days before flight you will receive email that flight is canceled, when you call them immediately they offer you refund... but not full amount you paid... They charge their fees. So they took $480 for different fees. They claim it’s not their fault because airlines canceled, which is not true. They are selling tickets for Turkish Airlines which is not even flying to Europe at this time. Now they are selling cheap tickets for other airlines too... be careful. This tickets are cheap because they don’t exist!!! They are making money charging you fees!!!

On 12/14/19 14th my husband booked a trip online with OneTravel - booking # **. Trip was round trip from Phnom Penh, Cambodia to Cleveland, Ohio departing 12/17. On 12/16/19, about 5:00 AM his time, One Travel called to tell him that he needed to re-book his flight and so he did over the phone. On 12/17/19 when he got to the airport, the airline representative told him that he had 2 identical tickets. He used the 1st ticket purchased on the 14th.

Actually I been with OneTravel since 2014 and there were excellent with good service but after the quarantine issue, it seems that they change the staff with zero customer service (Overseas staff) with no experience at all and they dont care about the customer. Now in these days you can book a ticket with them within 10 min but all fake. I booked the ticket with them and after while they said the flight cancel and, "We will return your money within 60 - 90 days" ????, they will take your money to pay to their employee and I have sent a thousand email without any reply, I wish the google block them and now they are SCAM, Please be careful from them.

I am very dissatisfied with OneTravel charging $95 more for my son's return flight when it was the airline that cancelled the flight causing the reason for the rebooking. He was to fly back on Sat 5/2/20 from RIC to ATL to MSP to ABR. The ATL to MSP was cancelled leaving him stranded in ATL for over 24 hours before a flight could continue him to MSP and then ABR. He would leave on Sat and not get out of Atlanta airport until Sunday; that was unacceptable.

On Aug 20, 2019 we booked our 5 days trip to Santorini for our elopement in the end of May 2020. Due to Covid 19, we won't be able to travel anywhere in the world, so we contacted One Travel to request a refund/cancellation. One Travel told us that they are travel agency, therefore is unable to cancel or making any changes; we need to contact American Airline (AA) to request a refund. After talking to AA, I was told that due to Covid 19, One Travel would be able to give us a refund/cancellation without any penalty. So I contacted One Travel again, this time no one answered my calls, instead the automatic machine instructed us to visit One Travel website and hung up. We filled out the Refund/Cancellation form requesting to get a full refund back without any penalty per goverment.

On the 25th of January 2020 we booked, via One Travel, an Air Canada, return flight from Tel Aviv to Vancouver (for the 21st of May 2020). Our booking included an additional insurance to cover the possibility of cancellation due to health or other issues. Due to the global Corona Virus crisis, we have tried, umpteen times, to cancel our booking and receive a refund. I have tried calling, but receive a message that they are overwhelmed and to please to go via their website. I get no response to our email requests for a refund (aside from a message on April 6- 26 days ago - stating that our request is being reviewed). In the light of the Corona Virus crisis, Air Canada are offering either a 2-year extension of the ticket, or a refund. However, Air Canada have informed us that since we booked through OneTravel, this matter can only be dealt with via OneTravel. Their service has been terrible!!!!

Beware of OneTravel.com! After several attempts to talk with a live person through OneTravel call center, I finally decided to complete a refund form. I did not ask for a cancellation but a refund based on the information provided on the airline web page. Before I filled out the refund form, my flight time was initially changed by Onetravel.com, and later, I received another information regarding canceled/suspension of flight to Florida Miami. The airline had since communicated a message of a full refund to all customers, as stipulated by the Covid19 ACT.

Updated on 05/13/2020: I have so many problems which affects my flight and I have been trying to contact Onetravel. But even I filled the online forms so many times, they never call me back. And all my plan is suspended due to the unresolved problem.

Due to COVID-19, like thousands of travelers my spouse and I had to cancel our international trip booked through OneTravel. After countless of failed attempts due to phone back log on numerous lines and no response to email, I initiated a chargeback through my credit card. Today I received a notification that my charge back was denied. I supplied documentation including attempts to contact OneTravel but their terms and conditions left me without a refund or credit. Avoid OneTravel.

I booked 2 flights with OneTravel, to take a cruise in April - which was cancelled. With the Covid19 I had to cancel. With much difficulty I finally did cancel the flight (in March 2020) for April 9th and was told I would get a credit voucher. They had made me call Delta airlines myself. So far (April 21st today) I have not been able to cancel my second flight for April 23rd which is only 2 days away. I have been trying since March. Have been on hold for hours when they did have a live chat - was cut off twice, and have sent numerous cancellation requests for days and days and days and have still not hear back! They had a phone number you could reach if your flight was less than 5 days away but now that I qualify this phone number has been shut down also. I am so frustrated. NOBODY will help me. A. **

I have not been able to get a credit on a flight I booked through OneTravel that I can use. The flight was to be used in Argentina to get to a cruise to Antarctica. I have been put on a cruise leaving on Feb 2021 now but the flight credit is only through Nov. 2020. I can not get OneTravel to respond back to my inquiries and now they have charged my credit card an additional $35 with no explanation. All other vendors associated with my trip have given refunds or credits that can be used in 2021.

The worse travel agency ever. If I could give them 0 star I would. It started with booking a round ticket with them in December of 2019. Few days later plans changed. We called to cancel the flight. They said sure no problem but in order to give the refund they need to charge $100 fee for each flight which means $200. It was acceptable even though I wasn’t happy with that. The flight was $878.84. So I got charged full price flight ticket and $200 fee supposedly for canceling. I only got $418.62 back.

Hi just to say I booked a return flight with One Travel on the 17/12/20, cost $1205.86, flew out on the 10/02/20. Return flight 10/04/20, eight days before my return flight, OneTravel said in an email, "as per your instructions we have canceled your return flight." I sent off a return email saying, "I did not request you to cancel my flight, so please reinstate it." I emailed these people time and time again, plus I phoned them all to no avail, all a complete waste of time. So I to book another flight, and guess what, the same flight, at a cost of £750, I will never ever book with these people again, and anyone with half a brain, please don’t gamble with your money, these people are just waiting to pocket it and leave you swinging, and I don’t mean wife swapping.

Booked with One Travel in Dec 2019 a 15th anniversary trip to Singapore, Phuket, Bali, and Cook Islands to leave from March 26th-April 10th. With the Covid-19 forcing governments to close down travel between countries and placing shelter in place orders, people just can’t travel. This is for the right reason, people are dying. I have received emails that all my flights have been cancelled/suspended by the each of the airlines carriers.

I booked a flight to leave on June first, few weeks ago they email me saying my flight changed. After being on hold for hours they finally gave me the new flight. Three days after, I get the same email again. Flight changed, contact ASAP. I've been trying to call them every single day, spent on hold just to be hung up every day about 4 to 5 hours. Then days later that number no longer works. I'm down $2,700 by these scam artists. I've attempted emailing them and using their "Request refund" online but I haven't seen my money yet. This is downright ridiculous.

UAE closed the borders. Emirates completely suspended flights. OneTravel keeps asking me to call them back. Their lines are closed. They don't answer their emails/online requests. What else? $2.5K which I spent on tickets with OneTravel is probably not enough to deserve an email/phone call. Lesson learned: never book via travel agency. Only direct - even if it means spending an extra $. This experience proved it's worth it.

Guess they like to turn off their phones to deal with a crisis. Even when I was able to get a hold of them last week, I would get transferred, hung up on or put on permanent hold. Do not book with them.

Been on hold for over 4 hours. Cut off twice, trying to figure out how my bill went for $351.78 to $529.01, when I only authorized the $351.78. I booked a flight this morning March 20 2020, with all the extras that I wanted it came to $338.83. When I checked my bank account $471.47 was taken with no explanation. Then a few minutes later another $38.06 and then a few minute later another $19.48. Now I don't know if someone made a mistake or if you're trying to take advantage of the situation, All I know is that I only want what I asked for and I want the rest of the money put back on my debit card now. I think it is illegal to take money off peoples cards without their permission, I've been calling you back for hours waiting on hold, pretty convenient. Please just return the money you took without my permission.

I've been trying to cancel my flight for almost two weeks via phone, email, and online chat and have gotten no help whatsoever from OneTravel. My flight is supposed to be tomorrow. I understand that there are more calls and requests now, but if you're a travel agency and make your money by serving customers, you need to stop ignoring your customers! This is absolutely unacceptable!

I am in the midst of a semester abroad and needed to book a flight home as the company I had previously booked with were ignoring my enquiries. I booked a flight with OneTravel, next day it’s been cancelled. I rebooked it with no problems so to be fair that was very easy for me. A few hours later, the coronavirus situation seemed to suddenly become more urgent in the U.K. with businesses and schools suddenly shutting and so I decided to rebook my flight to a much sooner date as I was worried another being stranded abroad. At around 9pm I joined a live customer service help desk queue as I had no access to a telephone number, I was number 602. It wasn’t until 5am (yes, 8 hours later!) that I was seen, bear in mind I am 12 hours ahead of them so it was not as though it was an unusual time and there were less staff or anything.

Feeling Ripped Off. I want a refund due to not being able to travel due to the restrictions from the Coronavirus. I call the phone number listed but haven’t been able to talk to anyone. Either I am on hold for hours or the phone just hangs up. I emailed for someone to contact me. I have spent over $3000 for these flights with insurance purchased. I want a call or I will be contacting my attorney to handle this.

I booked a trip through them from ATL to LAS for my son's 21st birthday celebration. My first red flag was that they added a bunch of extras onto the bill that I didn't accept. They added fees to insure my baggage (which I was only bringing carry on) so why would I need insurance. Because of this virus and everything shutting down, I tried to cancel my trip. I had bought insurance, so I should have gotten a full refund.... I called and they wanted to charge me $25 per person to get a voucher to use within 90 days. I got insurance so I could get a refund. The airline wasn't even charging fees to do this. They were just trying to get more money from people who are already in a tough time, that had to cancel because nothing is open. This company is shady as hell. DO NOT DEAL WITH THEM!!

To Whom It May Concern: From NOON until 11PM yesterday, Sunday 15 March 2020, I called OneTravel, more than 10 times, only to have every call drop within ten seconds. It did not matter which number I called. Twice I got the answering voice recording that said it realized that my flight was not within 72 hours and CLICK, got disconnected. Just to be clear: MY FLIGHT IS TOMORROW 17 March - booking #**, AND I HAVE ANOTHER ITINERARY SCHEDULED THAT NEEDS TO BE CHANGED IN LESS THAN TWO WEEKS - booking #**. AND at the same time I was on the computer for 11 hours on your website in the chat queue and more than six times had to reconnect, going back into a 800+ queue. I know this is frustrating for everyone. Please HELP!

I accidentally booked thru One Travel for an emergency trip after a death in the family. Thought I was on the Flairair site. Summary - the flight for the next morning (I had got a confirmation email then realized I had booked thru one travel) had been cancelled when I arrived at the airport. Luckily there were seats so was able to get on the flight after paying again. Then found out after that one travel had paid the flight fee to Hahnair not Flairair. Now after calls to one travel they have blocked my number. And I am having to deal with hahnair (out of Germany) to get my money back.. One week of hours of being on hold.. I cannot say this strongly enough. Stay away from this company!

At the point of buying my flight ticket on Onetravel on January 28, 2020, on that fateful day about 3 calls came in from them in order to get their money for the flights, but now since 4 days now I have been calling them as regards cancellation of this flight and refund of my money and no response from them, I want to believe the experience of customers supposed to be the same on all request. Onetravel please do the needful because a lot of families are going through a lot presently. Don’t add to their problem.

This is not a real company. They are frauds. They have changed a bunch of cost to my credit card. Wells Fargo is investigating them now and they booked my flight and would not send me my ticket. Working with American airlines now to get my ticket. They charged my credit card for a paper ticket or an online ticket never received. Called help line. On hold for over two hours and then it said this Number has been disconnected so I called the police in Las Vegas to track down their address and send someone out of course when they get the time. Please be careful.

Would not ever do business with them again. Greedy for money. So many rip off fees. Booked ticket needed to change dates due to corona and sick passenger. They wanted to get me another ticket and lose the one I had. Had 2 agents that did not even understand the situation. ZERO STARS!!!

Reserving my flight through OneTravel was the worst traveling experience. Just two days before my returning flight I received an email from OneTravel informing me about flight cancellation WITHOUT GIVING ANY OPTION TO RESCHEDULE OR REFUND. I had to book another flight and pay out of my pocket. Since then I have called OneTravel several times and each time I had to wait for at least one hour and every time the conversation ended without receiving any satisfactory answer. It has been merely a waste of time and money. I will never use OneTravel to make any reservation.

I had booked with this company in the past for US flights and was charged more than anticipated in terms of few additional Fees, but I disregard them. This time I booked through OneTravel Flights to UK with family, and my Credit Card was charged 4/5 times with Multiple fees and rather I was overcharged, however I did send an email to their billing Dept but until now no reply from them.

I bought a ticket from One Travel. After they emailed me a ticket I saw flight detail it was not the one that I chose and I called to the customer service to change it and corrected. They asked me to pay more to fix it. It never happened for me before and they didn't take care of it. I'm don't recommend anyone to buy from one travel. I had experience from others. Never had this problem.

I bought a ticket from your website for Jan 28, roundtrip YVR-DOH leaving at 10:25am (Vancouver time). I got an email stating my itinerary and went to the airport. Upon checking-in, they couldn't find my booking. I called your customer support and he said that the payment didnt go through, which obviously means it's void because he proceeded on offering me to book the same flight at a much higher price, since the previous price is not available anymore. I didnt say yes, I said I will think and requested a call back.

I have been trying for few days now to redeem my rewards which is 5800 points. I called One Travel. They advice me to contact the reward department. I called the reward department and they advise me to write them a email for Cheapoair and their support team at rewards. I have been trying now for days and I still have not gotten the gift card code and the prices have been changing on the website for me to purchase my ticket. So recently I got an email from the rewards saying they can't locate my points. I went back to the one travel website and it was deleted. I decided to talk to the chat area asking where are my points. They said to email the reward again because they can't see my personal information. So after long back and forth I told them that I knew that their reward department works together with one travel. She decided to locate my points. They are liars. Watch out for this company. I used them so many times in the past but now I know better.

I googled "cheap flights Canada" & OneTravel.com was the first website to pop up. It found me a flight with Flair Airlines that I've flown in the past for a similar cost that was believable at around $170 Canadian so I booked it, only to be charged 3 different credit card fees, amounting to a total of $234.92. When I called to inquire about this, I was told that there was some fine print (somewhere I have yet to find) about USD exchange rates. It was too late to book a new flight & I needed to get home to work on time so I decided to accept the high cost as a lesson but it didn't end there.

Not only did I have to buy a new ticket because there were some unforeseen circumstances and I had to change the name of the traveler on the ticket but they would not issue a refund!!! I had to still pay for the previous ticket and the new one. Never again in my life will I use this airline or company. My experience was horrible. Spent over an hour on the phone trying to correct this!!!! And still on hold as I type... If I could give no stars that is what this would be.

I booked for a certain day but then clicked on the edit button to change the number of travelers and somehow my date switched to an "alternative date." I know for a fact that I didn't change the date. I just changed the number of travelers! I thought it was weird that the itinerary didn't show up when I had to actually press the purchase button and should have known something was wrong, but I did press the button without seeing the actual date, which was my fault. When I spoke with a representative they first tried to get me to purchase tickets at a much higher cost.

I used OneTravel to book my sister's ticket for a visit over Christmas. I searched for tickets to and from Victoria BC, and during the process the itinerary somehow changed to tickets to and from Vancouver BC, which added a ton of extra time and expenses. I searched for prices in Canadian dollars and ended up paying the same amounts, but in US dollars. I was unable to get help with anything even though I paid extra to get help: hint - the add-on packages are very, very limited in what they do. I understand I could have double and triple checked everything before committing, but the entire process seems designed to nudge you into making these mistakes. I am never using them again, and certainly never recommending them.

We had to make various changes because of availability hotel itineraries and every time we made changes we did not get it the promised email with the changes tour itineraries. It would be nice to see when flying with the various itineraries! Please send to my email.!!! Also you will have to look up those itineraries through my information because I don’t have the numbers available which is easy for you to do. Not happy. Not happy, Van **.

I booked a flight on website for my daughter to come home for Christmas. The platform was a nightmare. My name and daughter's name were flipped flopped around including mixing up our names. I changed several times when site prompted me to review and last time I changed it appeared fine. In getting ready for flight I realized the name is wrong. I spoke to rep and he said it would be 75$ to change name if agency and airline approved. I was contacted and was told it was approved and would be $50 to change name. Then several days later I was told that airline did not approve.

I had so much trouble with One Travel when I booked my flight. I could not received my itinerary either then my flight details and receipt. After fews DAYS and many emails and phone calls I got it. Now there is a National Strike in France, which that isn't their fault. But since i was flying with Air France but I purchased with them, i had to cancelled my flight through them. Well, it was impossible. The customer service could not do anything. Although the Air France agents told me I had to go through them, they simply could not to anything. 3 hours, later, my flight still not cancelled… I will never book a flight with ever again. I'm a frequent flyer and this has been the worst experience I encounter with a travel agency…

I booked flights for me and my husband to travel to visit family in the US. I had to change my ticket to return several days early due to unexpected work obligations. The agent at OneTravel decided to change my departure ticket as well, and I was only informed that I would be arriving at an airport 45 minutes drive from the one my husband would be arriving at when we arrived at the airport to catch our departing flight. When I called OneTravel for assistance, I was told that their review process would take one to three weeks, but I was free to spend $450 USD rebooting a flight that was only $184 in the first place that they would not reimburse me for even after the review was complete. DO NOT USE THIS COMPANY. EVER.

I travel a lot and this was my first time buying from One Travel. All of the times I see the rates in Canadian dollar when I make a reservation (computer detects the place you are making the reservation or you get a clear notice about that you are charged not in Canadian dollars). Looking at the itinerary I have just realized that I will be charged in US$ (which is 5004 more that I had to pay). ---- CANADIANS, DO NOT BUY FROM THIS WEBSITE----

I bought 2400USD for two tickets to japan for March (6month from now). They want 12800usd (yes 5 times the price) for making any change on the flight. My change was very small, and the ticket is only 350usd, but they want 12800usd! Never use the website for booking, please people, for your money. Now I don't even feel like going to Japan ever. Please STAY AWAY FROM THIS SITE!

My son (21) saved money to buy a ticket to Australia, enough to purchase the ticket as offered by ONETRAVEL. We purchased the ticket using my credit card and the transaction was completed with no problems. On the next day ONETRAVEL emails me requesting security information, which I provided in due time and manner. Later another mail is received informing the transaction was canceled due to security measures. From customer service they state that as transaction was cancelled they are committed to provide the most revised fare that is available. Truth is that it means, go back to the web page and help yourself... My son lost his chance... ONETRAVEL not a reliable platform.

Booked a flight for 2 passengers, needed a change within 5 minutes of the original booking. Was charged $20 for the Agency service fee, $100 Agency change fee, $165.60 for Airline add collect, $39 for Traveler assist. Flights were with American Airlines whose change policy is no charge if the change is done within 61 minutes of the original booking. MY change was done within 5 minutes of the original booking, so no charge from American. One travel made 5 different charges to my credit card for the charges mentioned above. Thank goodness my credit card company marked all the charges as fraudulent and the charges were denied. I had to rebook directly through American airlines for a cheaper cost. Would never use One travel again, terrible experience.

Booked a flight from Toronto to Dubai with a layover in New York. They called later to tell me that I would not have enough time to go from LaGuardia to JFK and make the connecting flight. And that I should pay more for another flight. They also told me that no money was deducted from the credit card used which was false. I spent over 3 hours on the phone with them, being transferred from customer service to billing and back to customer service. And when I wanted to cancel I was placed on hold then transferred to the Spanish department. When I finally called back the following morning, the customer service rep told me to email billings with my bank statement, which I did, and heard from nobody. Just to call back and for another person to tell me that I will be refunded in 7-14 business days. If I could give 0 stars, I would.

OneTravel ... a nightmare experience! STAY AWAY! I was buying my ticket to Zurich from Canada. This company website displays their prices in Canadian Dollars and then charges you in US Dollars informing about it after the payment has been made. Although, the biggest surprise comes when you get your credit card statement. You expect to be paying the price you saw on the website which should be the equivalent of the price that you saw, but in US Dollars. MAKE NO MISTAKE, if the price shown is CAD $800, they charge you USD $800. Instead of buying a cheap ticket you end up buying a VERY expensive ticket! When you contact their customer service they are very unhelpful and unwilling to solve the problem. In fact, they pretend there is no problem at all.

Beware to deal with this website, The One Travel is actually CheapOAir, please beware of their misleading and dishonest business transaction. I just made reservation through their website, by booking my flight from Grand Rapids, Michigan to Jakarta, Indonesia on Oct 31, 2019. I booked for one way flight by ANA Airlines, soon, after I made the booking, I got notification from the issuance bank of the credit card that my credit card was charged for two transactions, one from ANA charged me for $989.71; and other from OneTravel.com charged me for $1.059,66.

The service was good. What I didn't expected is the $100.00 dollars service fee for every ticket that I purchased. That is WAY OVERPRICE. The worst part is nobody tells you how much the charge will be when booking over the phone. I bought 4 tickets=$ 400 JUST FOR BOOKING FEE. The most I have ever paid before when booking on any other airline like United, American etc it's been $25 per ticket.

I booked a flight on OneTravel. Within a few hours they cancelled the flight because they couldn't get me a seat assignment. Then I was billed a $75.00 charge. When I complained to them about the charge since they cancelled the flight they charged me a second $75.00 fee. I tried to call and lodge a second complaint but they could not connect me with the department and said they would call back. I have not received a call back. DO NOT BOOK WITH THIS AIRLINE OR AGENCY.

Bought a round trip ticket Accra-London-Accra. Ticket was sold without with zero luggage. It was not disclosed that luggage fees were separate. In conjuction with TAP Portugal separate luggage fees were collected at airport. They charged for seat selection even when there were empty seats on the plane. I paid the ticket in pound sterling, yet when receipt was sent it included exchange rate fees from dollars to pound. I will never use OneTravel or TAP Portugal ever again. Apparently that is their ploy. You end up paying more for your flight than buying your ticket other than OneTravel.

I purchased a round trip ticket for $632 and called back within the hour to cancel that ticket for a one way. I clearly told the agent to cancel that entire first purchase and book me on a one way that was about $192 that I saw online. They charged a $25 fee which was fine, However, the amount refunded was not correct. Instead of my full $632 refund, they refunded only $187 which was the amount for the return ticket of my first round trip total minus $455. Why would you still book me a one way from the first purchase that I told you to cancel. This has been almost two months now that I am emailing and waiting for them to correct their mistake. This issue has yet to be resolved satisfactorily.

One Travel responded quickly to my issue, and did all they could to solve the matter.

I booked a flight ticket then I cancelled it before 48 hours and I asked them for my refund. They told me that there will be charge of 180$ as a cancellation fee. I was having no option than to pay this cancellation fee. My flight was booked for 790$ and they charged me 180$ cancellation fee. Twice one from this (790$) and one from my card. They deducted 180$ from my card as well. Worst experience.

Guess what? If they don't have any flights that are on the days you want, they will 'suggest' flights on completely different days to add to your itinerary. You know how most sites will let you know there aren't any flights available on your selected days if there aren't any? Not here! They just list them like normal with the only difference being the day. Guess who didn't sift through a bunch of legitimate looking results to check for random days? This guy. One click and it's purchased.

If I could’ve give -0 stars I would. We were 15 min late to our flight because of a car accident and they wouldn’t let us on. On top of that they scammed us $2000 and put us on hold for 3 hours just to say they will not refund our ticket for the next flight. THEN they decide to cancel our return trip without informing us COSTING another $2000 out of our pocket and wouldn’t let us fly back home even though they had the seats available and it was validated and paid for. Worst experience ever. SCAMMERS AND FRAUD. Not happy.

I made a mistake while booking a flight. I was on my phone, and plugged in the travel dates. They offer cheaper fares on “Alternate Dates”, but blended them in with the dates I requested. It was almost impossible to see the difference. As soon as I realized my mistake I called OneTravel to correct. They cancelled the flight but charged me $25 cancel fee even though I called within 5 minutes. I called Frontier Airlines to see if they were the ones who charged $25, they said no. They also said they get these cancellations frequently, so obviously this is done to trick people. Clear bait and switch. I would never use OneTravel again and would advise anyone to steer clear of them.

After the review they where diligent with us trying very hard to solve our problem. They call us several times until we answer and work with us because of Georgia (a jewel employee) they really deserve that we acknowledge their interest of change our way of thinking. Thank you Georgia for your way of doing things to change 360 from what we thought. Now we think that OneTravel need more Georgians and if that the case we would be glad to do business again with your company.

We lost our flight in Paris and had to buy new flight in order to get to our next destination. Very disappointed ☹️. Next time I would do my travel arrangements directly with easyJet the best European airlines.

I have booked my trip with OneTravel over a couple months ago. The past week I received information saying that my flight had changed. Even though WestJet is confirming me of no changes to my flight OneTravel told me that I needed to trust them. So after calling multiple times and only getting answered 30 minutes after being on the line, I decided that I would contact the supervisor. Well what a joke! After being in contact with an agent and then her sending me to her supervisor they ended the call after I was on the line for an hour and 26 minutes! If you think I am happy, well you are wrong... I am just wishing to go visit my close friends who will be having a baby next month and want to be there for her support, however obviously OneTravel workers do not have friends who they want to support and does not want to continue being able to be a reliable business!

Found OneTravel from searching for a flight to the UK. The prices for a basic ticket are very good, I had to book a Premium Economy ticket as I need the extra room being disabled. After booking the ticket I got a email, it showed I had a change on the flight. 8 hr layover in London through the night. As I am elderly disabled and deaf this was not a good idea for me to be on my own at night. We called back less than 8 hrs later. Long delay with getting through. But once through they got my sorted. I was told the charge for the change. But when I went to my bank found they had charged me for the new ticket and also a charge for doing the change. $133.

I have already used OneTravel twice to book flights. I had technical issues using the website so I called their 800 number to book my flights both times. Their 800 number customer service is really great. Both times I worked with incredibly friendly and professional agents who helped me with my bookings. They were patient, courteous, and very professional. I highly recommend them!

After 40 min on phone I tried to cancel flight, I purchased the insurance but found out it was a joke. They only wanted to refund half of the fare then charge another 50 dollars to cancel. Then informed me I had to submit a claim to the insurance co with proof of why I canceled. And only get a credit to be used in 90 days. In other words no cash refund and only a credit if you meet their terms. What is the purpose of insurance if you can’t use it. Never again, what a joke!!!!

So here is my issue: I bought a ticket through them, I made my payment to OneTravel to get a flight ticket. The flight was cancelled. I'm calling OneTravel for a refund. I'm waiting right now for 30 minutes in the phone for them to check with the airline what can be done. My thought on that is that OneTravel should offer me a refund, and then, in their own time, check with the airline if they can get back anything from them. Because when I called the airline directly, they told me to check with the agency instead.

I was skeptical after reading the reviews. However I have booked my vacation and checked with the airline who have my booking, as well as the rental car company. I had some issues with seat selection which was resolved relatively quickly. I'd say give these guys a go. It may not be as slick as some airlines, but it isn't as expensive either.

Cancelled a flight two months after booking. The guy said I had until September 2019 to use my credit (which was not even close to the amount I paid for the original ticket). Just tried to book Aug 12 a round trip to Toronto, the credit expired in JULY! Thanks for the misinformation. Guess I’ll explain why I can’t go to my grandpa's 90th birthday party which I was saving it for.

I used OneTravel to reschedule a flight I misbooked. Seems at 69y/o I’m having difficulties with my own attempts at putting trips together. Several weeks after initially booking flight on Boutique Air round trip from Denver to Cortez it dawned on me that something was wrong. It looked into my booking and found that my flight home from Denver on SW airlines was a day before I arrived from Cortez. I had to change both connecting flights due to my error. The gentleman on the phone was courteous and helpful and we accomplished the change with ease. I would have given 5 stars but for the wait on hold times when he communicated with Boutique Air but I’m retired and it was my error in the first place.

Even with the flexible ticket, I got nowhere with their agent. After calling two times. Each time I called I literally waited 30 minutes to talk with an agent. I was charged $100 ($50/ticket) for canceling and I was only refunded $95. So I was charged an additional $5 to cancel, even though I paid them $23 to have a flexible ticket that would enable me to cancel. Yet I was given nothing but another bill and headache. The insurance was with another company. (Even though it looks seamless and through OneTravel.) So I had ANOTHER PHONE call to make and they sent me a 6-page form to fill out, plus I have to send in receipts and proof. Plus no guarantee if I would get any money back. I will never use OneTravel again!

Hopefully I can prevent at least one person from booking with OneTravel. I needed to re-arrange business travel, so I had to cancel my flight booked through OneTravel. My initial call was less than 24 hours from booking, so the rep informed me that I would be receiving a full refund in 305 days. 3-5 days pass, and I'm still getting emails that I'm on this flight. I call the same number to find out the issue, and the rep informs me that I never called, and that I could only be given 70% back my ticket price. I asked for a supervisor, and he would not allow that. I called back an hour later, the next rep informs me this is an non-refundable ticket and nothing could be done. Again, the attempt to talk to someone above him was denied. All in all, I went from an easy experience by meeting their cancellation requirements, to a $200.00 loss after 3 separate phone calls. PLEASE DO NOT WASTE YOUR MONEY WITH THIS COMPANY.

Well after writing about my experience One Travel, they got in touch with me the very next day (several times). They solved the issue with our flight and all is well.

I used to be loyal customer of the company for many years now and I managed to achieve platinum status. However, my latest trip turned into nightmare. I checked the prices and they seemed good as usual. Therefore, I decided to travel via Italy to USA using two separate flights. To my astonishment I was told at the Sofia airport that I need to pay for my checked bag a hefty 45 euros. The clerk explained that I could have paid 25 had I paid online. Alas, I did not know that I have to pay this, none notified me! Further on, this same thing happened with my second flight from Rome to SFO. This time I was charged even more- 75 euros! So far I paid 120 extra, and I probably will have to pay even more on my return. First of all there arises the question about the correctness of the information you are providing on your site when booking- is not it just deceptive?

First, I need to make an adjustment in my flight within 12 hours. OneTravel wanted to charge me $180. Normally changes within the first 12 hours are free. Second, I see the charged me a $15.95 fee for using their website. I can only tell you they are money gougers and should not be used.

This "company" somehow got a hold of my credit card number and phone number. They have been charging my account and calling and texting me constantly. When my boyfriend and I call to dispute the charge, they will not assist us unless we give them our credit card number, even with the so called confirmation code. We asked for a manager multiple times and they keep transferring us to the same people reasking for our credit card number. DO NOT DO BUSINESS WITH THESE PEOPLE. THEY NEED TO BE INVESTIGATED AND CHARGED CRIMINALLY!!!!

As I was searching for a flight for vacation this company kept popping up. Usually there are just a couple of companies that I use. However I thought I would give them a try. Wee it started bad and has not been resolved as of today. As me girlfriend was making the arrangements, she did not put in the names as listed on our driver's license. As I tried to fix this I was told that it cost $200 per person to correct this. Then was told that the seats were not booked and that would be another $125.00 to fix. Since it was a round trip flight that would have been another 500. Especially after my girlfriend printed the info as soon as she hung up which showed that the seats were indeed booked. I sent several e-mails to support but always got nowhere with that.

This business is fraudulent. I was trying to cancel a flight which was cancelable with no penalties according to the airline policies. I verified this by calling the airline. The OneTravel agent told me that there is a $250 cancellation fee. After I told him that there is none according to the airline then he kept me on the phone 56 minutes on and off coming up with excuses - "let me talk with my manager", "let me call the airline", "let me read the airline policy".... and then "how about $200", "how about $150",....and finally "how about $50". What scumbags! Below is a message I received from them that says it may take 2-3 billing cycles for me to get credit. This firm is based in India and should investigated by the authorities there and banned by all airlines.

VERY VERY VERY bad experience. They change my schedule, didn’t give me details about it, they told me to call the airline company to deal with the change. I called non stop for a few days and no results. I asked to talk to a manager and a supervisor called me after two days. My flight is after tomorrow and they told me there is an issue with the ticket; I am waiting for a call back for about 11 hours and nobody called to inform me about my ticket. DON’T recommend!!!

I got an email saying there were changes to my flights so I called the number given 1887281669. I was mad it took an hour to talk to 2 people to ask for the reasoning which led to no answer and they got my name and home address. I called American Airlines and was told my flights were on time.

I had a very painful foot surgery, I using crutch right now. I bought my airplane ticket in February / about $ 1100 / for July 23. I need travel one month later, hopefully I can!! I booking new ticket and the price over $ 850. For me this price is too high!! I'm not understand why, if I have prove for sickness. Why the sickness is not exception?? This is inhuman!!!! Thanks. Erika

This company is a joke and shouldn't be allowed to do business. Stay far away from them. I used them to book a flight within Costa Rica and didn't check the reviews before hand. Big mistake. They booked me on a flight for an airline that doesn't operate in either airport. Behind the scenes the flight was sold to an actual airline but they never informed me who that was. I was lucky enough to figure it out on my inbound but they also got the time wrong on my outbound, so I missed that flight. And of course there was no communication to update the time or airline. I had to purchase another ticket with another airline. All I asked OneTravel to do was compensate for my return flight. Their customer support is horrible. Always excessive hold time, a horrible website and if you get lucky enough to talk to a person they are unable to help. It gets escalated and they promise to call. They don't. You call back, hear the same thing, and it repeats into infinity. EVIL.

Reservation charge to correct error due to "near by airport". The online booking gives the customer adequate warning to check. So the error was my fault. However, you booked a “nearby airport”. I don’t believe it’s clear enough, especially in the New York area. Newark is hours away from LaGuardia in rush hour. I noticed it within minutes but the charge still applied. I don’t think that’s good customer service.

OneTravel is the worst company you can use to book a flight. After booking my trip I notice on check out that they change my days. When I call 10 minutes after the reservation because I noticed that they change my travel dates to request a cancellation. They said they need to charge me $75 for each passenger. Who does that, only minutes after purchasing the tickets including travel insurance. Please do not use OneTravel. They are a rip off company that only cares about taking your money.