Marriott Hotels Reviews

I had a serious allergic reaction at the Westin Cozumel after clearly stating a severe soy allergy and being served tofu tacos. I became sick immediately and required medical treatment after returning home. What’s worse is how Marriott handled it: The hotel went completely silent for weeks. A manager who wasn’t even involved lied and said I never ate the food. Corporate keeps saying they’re “waiting on the hotel” instead of taking responsibility. I’ve provided medical records, photos, and even audio recordings, and still—no resolution, no accountability. After 13+ years as a loyal Marriott customer, it’s clear: They will ignore you—even in a serious health situation. Be careful if you have allergies. Marriott will not stand behind you.

COMPLAINT #**/ #**. BACKGROUND: SKY ROCK SEDONA, IS A TRIBUTE PORTFOLIO HOTEL, IN SEDONA, AZ, USA. What is a TRIBUTE PORTFOLIO HOTEL: “We find hotels with striking design moments, bold use of color and noteworthy art installations. All meant to give you a hotel stay worth talking about. A handwritten note. A 24/7 pantry filled with local baked goods. We believe in the power of thoughtful details and those little moments that make a trip meaningful.” Of course, it’s all a lie. THEY ARE EVEN TOO EMBARRASSED TO USE THE MARRIOTT OR BONVOY NAME. ANYWHERE!

I stayed 5 nights at the Marriott Renaissance Oceanside in Daytona from May 6-11, 2026. I was attending Welcome to Rockville with my 16-yr old dtr. I had a hotel/pass package and it was prepaid. There were fees I expected to pay when I arrived (parking and amenities). After checking in the next morning my dtr and I arrived at the festival. It was at the Speedway. We had limited cell service due to the number of people. Our wristbands were our access and were connected to my bank account. No outside food or beverages were allowed in. We went to buy food and my band didn’t work. Tried again and nothing. I went to guest services and found it was connected correctly to my account. Again, nothing. I knew I had the money in the account. I was finally able to get service and connect to the bank. Marriott had taken over $2000 from my account!!!

Greetings,

The room was clean and comfortable; however, it lacked storage space for my belongings during my five-night stay. I had expected a room better suited to accommodate my needs given the length of my reservation. While the room included a refrigerator, there was no microwave available. Upon inquiry, I was directed to the front desk to request assistance with microwaving items. Following my second night, I mentioned the lack of a microwave to housekeeping, who informed me that I could have requested one for my room. This information was not shared by the front desk staff.

It impossible to contact a human to resolve minor problems. Their site rejected y password and when I followed their procedures to change the password the system doesn't work. They say they will send a one time code but the field is blank, yes I tried a half dozen times over the last week. Is this a legitimate organization??

I am extremely frustrated with my experience at the Courtyard by Marriott Santa Ana. We did not expect a room in such poor and unsanitary condition. The outlets were broken, the bathroom walls were moldy, and the refrigerator was not working. As a result, we had to store our milk, wine, and food in buckets of ice water. The windows were so filthy that we couldn’t even see outside. After checking in and realizing how unacceptable the room was, I went to the front desk the following day to request a different room. I was told the hotel was fully booked and no alternative accommodations were available. I checked again the next day and received the same response, no rooms available.

Marriott Hotels does not guarantee parking. We found that out at the Residence Inn in NYC Financial District. We drove 16 hours from home to stay at the Residence Inn in the NYC Financial District on Spring Break. When we arrived we checked in and my husband was told to park our truck in the parking garage next door. He called me no more than 2 minutes after he was told to park in. The garage because the attendant told him that we could not park there. He was told our truck was too big. I told the lady at the front desk about our situation and she said there was nothing she could do about it. On Marriott’s website it states there is parking available. I informed her of this and told her that we had to park our truck somewhere. She said there was a free parking area two blocks down. My husband drove down there only to be told again that he could not park there.

CAVEAT: This review is about Corporate Marriott, not the Carmel Fairfield Inn. Last Friday evening I had an urgent need to reserve a room for a relative who was bringing their child to St. Vincent’s Heart Hospital for an urgent quadruple bypass. My first choice is always Marriott so I reserved a 4 night stay for my relative. Important to note: at no time during the online reservation was I informed that the reservation was nonrefundable. I believe I only read that the reservation had to be cancelled by 11:59pm. After finalizing the reservation, I belatedly remembered that I wanted to also provide breakfast each day. After scouring the website and finding no mention of a breakfast provided, I cancelled the reservation around 10:30pm. Marriott confirmed my cancellation and did not mention that I would still be charged. I then went to Expedia, found the same hotel room that included breakfast daily. I reserved Expedia’s room.

I was staying with my family at the Marriott Westin in Tampa since we had a competition nearby. I went with some of the other ladies that we were traveling with to the bar to have a quick glass of wine and some drinks. We did get our first round however when we try to order a second the bartender was cuddling up with her I assume manager which made it very uncomfortable for us to get her attention. I understand that some people may have feelings for one another when they work together however that should be kept behind closed doors or perhaps maybe in one of the many vacant rooms you have in that hotel. I'm not sure if this is a loud per your HR policy but I would assume not. Everyone else at the bar the other couple of days was terrific especially the girl manager who happened to buy us a couple rounds of drinks after we told her our concerns about the love affair between the bartender and the male manager.