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Reviewed Oct. 2, 2023
Springhill Suites Myrtle Beach Oceanfront 3rd week Sept 2023; Newer hotel that has potential, but many flaws. First, did you know that you can only leave a review for your Marriott hotel on their website if Marriott invites you to leave a review? If you complain at the hotel about any issues, it is unlikely you will get invited to leave a review. Even as a newer hotel, this hotel website only gets a 4.2. Some lesser reviews must have squeaked through!
The bathrooms have only one hook for a bath towel. There were no towel racks. The vanity had 2 holes for a rack, but no rack. Spoke to the front desk and they had no idea. They put in the small 12 inch rack for the hand towel. The room intake ventilation vent at the ceiling had a constant whistle sound. Very annoying, especially when trying to sleep. They have no fix. There is no place to put your clothing. They have a cabinet with 10 hangers and no shelving. We had to live out of our luggage for 5 days. There is a luggage rack near the balcony door, but at night, you need your phone flashlight to see in your luggage or the cabinet with the hangers. There is no light to see anything on that side of the room. So poorly designed. It felt like I was camping out. The TV in the room kept disconnecting from their system, so multiple times the maintenance man had to come to the room to reset it.
The lock on the sliding balcony door was broke. The plug outlet next to the bed was broke. The light next to the bed was not functioning. The bathroom door is the barn type door that you have to slide closed. If anybody else is sleeping when you go, they won't be after you move the door. If that doesn't wake them up, flushing the toilet certainly will. It's a jet type flush and sounds like a jet plane taking off when you flush. They'll only clean your room if you request it. They persist in not cleaning the rooms to save money and still blame it on Covid, Really??? Parking is across the street in a garage. If it's raining out, you do get wet having to cross the street. BTW, they charge $20/night for that!!
The location is great, breakfast is good. Watched the breakfast attendant funnel in the Fruit Loops to their dispenser with her bare hands. Wonder if she does the same when putting the breads and bagels on the tray in the back room before putting them out??! The pool area is nice. Like I said, potential is there. However, with all these issues, it is not worth staying at this property, especially with the prices they charge for the room and parking. There are so many other places to stay in that area.
Reviewed Oct. 1, 2023
Never go to any Marriotts~! They hit us with a fraud $500 smoking fee and we don't smoke. I've been in and out of the hospital and came with my caregiver. We are in our mid sixties and never smoked in our life~! This is all revenue generating. Run~! Too many other places to spend your money. And any smell they speak to is cuz the fridge died and we lost $35 worth of food they were previously called about. The smell so putrid, we couldn't even clean the fridge or do the dishes. And that's why housekeeping is mad, coz they had to work~!
The lie even grew to include ashes on the balcony when I cleaned it myself after a huge rainstorm coz pine needles were strewn everywhere and while we checked out it was still raining~! Ashes don't survive rain~! The emotional turmoil of 8 hrs of arguing with snotty Taylor and the other liars, including the dismissive and abrupt general manager sent me back to the hospital. I showed Marriott and Bonvoy the hospital wristbands. Crooks just looking to extort you. And even put the charge on the caregiver's credit card when timeshare was in my name. Please heed our warning~!!!!
Culture with Marriott has changed. I've stayed at Marriott over my lifetime and all over the world. I would never recommend and would look to dissuade anyone from going. My sister is a travel agent and agrees that all she receives are complaints, reprehensible people. Lazy, disrespectful and liars to just to try and make a buck on senior and a disabled victim. I've never been treated so reprehensibly with disrespect. Combative and dismissive. Fraudulent predators, callous and blackhearted. All over the internet find similar complaints and Marriott now hides them from publishing any. Since I'm disabled I don't have the availability to scan and upload anything. I can though, email you whatever you need. I booked my timeshare thru Interval International who have been contacted as well as state and federal officials and many review boards. We have to stand up for justice
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Reviewed Sept. 29, 2023
Horrible experience! For the price you pay you'd expect more but that's not all! The front desk staff are the absolute rudest staff I've ever dealt with. The cleaning staff was vacuuming at 3:30 am!!! Woke us up and we lost sleep the entire night! When I tried to go down to complain they said I was lucky to stay there and did not fix a thing!! He never even apologized. He also threatened to take away my discount. I have never had an experience like this in my life. Nick ** was absolutely the rudest manager that I have encountered. He made me feel unimportant and inferior. Because of him my group of 11 will no longer stay at this resort ever again. I'm done!!
Reviewed Sept. 24, 2023
After driving 2 hours and arriving at the hotel, the front clerk lied to us and said that Expedia cancelled our reservation. We called Expedia and they had no record of the room being cancelled. The Marriott Assistant Manager admitted that Expedia did not cancel, that it was the General Manager of the hotel that cancelled our room due to "maintenance" issues. They then told us they were fully booked. They did not offer to relocate us, they did not apologize for not contacting us, and they did not offer to give us a voucher.
The Marriott employees showed no remorse, no empathy even after watching us in their lobby for 2 hours struggling to find another hotel. We went back to the front desk because we saw a new customer being checked in. We went to the front desk and asked why that customer was being checked in if there are no rooms available, and the clerk rudely told us “oh, he is a Marriott Rewards Member”! We were shocked and enraged as this seems to be HIGHLY UNETHICAL AND ILLEGAL.
Next, the Assistant Manager came up to us and quickly showed us an email from his cell phone, telling us that this is the email the General Manager sent to Expedia. He quickly took his phone away so that we could not see his screen. We asked him if we could see the email because we did not see it the first time or can he email us the General Manager’s email, and the Marriott Assistant Manager told us no that he was not allowed to show us the email. THIS IS HIGHLY UNETHICAL AND SEEMS TO BE ILLEGAL. We are taking this complaint to you, the Marriott Corporation, as well as the Better Business Bureau. We will use social media to inform the public that Marriott is unethical and their practices are possibly illegal.
Reviewed Sept. 20, 2023
Marriott Bonvoy is the worst loyalty program. I've stopped booking Marriott properties due to their loyalty program. First they stopped rewarding stays booked on 3rd party websites. Now even when I book a trip through my company they don't allow points. I am switching to IHG and Hilton, who don't seem to be so stingy.
Reviewed Sept. 19, 2023
I reserved a room for 3 adults, with 2 queen beds and a sofa bed, at the AC Hotel by Marriott, in Portland, Maine, this August, via Expedia. We we arrived at the hotel, they had my reservation minus the sofa bed, and said they had no such rooms anywhere in the hotel, with 2 beds and a sofa bed. I showed them my reservation printed out, which included a sofa bed. They said it was expedia's fault (but obviously Marriott wants Expedia book their rooms.) I said I have 3 adults and we each need a bed - they did not help at all. I said does one of us has to sleep on the floor? They sent up extra bedding so someone could sleep on the floor!!! I was shocked that a reputable hotel chain would have no other solution for us. This ruined the first night of our vacation. They charged me full price, over $500. I wrote in a complaint, which they received, but I have heard nothing since then, not even an apology.
Reviewed Sept. 16, 2023
I am disappointed with the service from management and the front desk… Biased towards ** American females. More post to come!!! I will be reaching out to corporate. Plumbing — toilet hose popped and high pressure water hit my partner in the neck and eye!!!! HAVEN'T BEEN MADE WHOLE BY PROPERTY MANAGER. OFFERED $50 as a token… are you serious???? No phone call from guest relations, had to go back to the front desk and their claim was that we were dialing the wrong number. How? My number was on file.
Reviewed Sept. 6, 2023
I was charged twice for a hotel stay. The manager of the hotel said it's Reservations fault... And, you guessed it, Elite Lifetime Titanium Customer Service sheeple say call the hotel manager! Then Marriott Customer Service hung up on me!!
Reviewed Aug. 21, 2023
We are chairman level owners at Westin timeshares (the highest level possible). Due to the Maui wildfires, we just had to cancel that reservation. The reservation was made 1 year ago. That area of the island is completely shut down. Most of the resort is closed, or on very limited hours. The governor doesn't want anyone traveling to the island right now due to water & electric limitations.
What was Marriott's response: I guess you should have had travel insurance! Zero accommodation for their top tier elite owners, or anyone else. We lost about $4000! Their restrictions on the options are the most severe possible - only able to use them within a 60 day window. With all of Maui out of the picture for the foreseeable future, try finding a room. In contrast, both American Airlines & Avis were great. Changed our flights & canceled our car rental for free.
Reviewed Aug. 17, 2023
The staff there are snobs the rooms we're good but don't eat food off the dishes unless you wash them first. The housekeepers do not wash the dishes. They just rinse them and put them back. Very disgusting with the amount that is paid for a room. Staff come and go like a revolving door 'cause they don't talk to staff about issues. They just assume and take other people's word. Do not stay at this hotel. Oh and they don't change the comforters on the bed just the sheets and pillow cases and they put the same comforter back on. The housekeepers are snobs and if not liked they will lie to get you out. Seen firsthand while staying there. Again Do not stay or work for them. Very bad company.
Marriott author review by ConsumerAffairs Research Team
The Marriott brand started in 1957 with a single hotel. Now, there are more than 500 Marriott Hotels & Resorts worldwide, and Marriott International includes 19 brands in over 4,400 locations.
Travel Brilliantly: Marriott Hotels & Resorts has a website dedicated to collecting customer suggestions called Travel Brilliantly. Visitors to the website can make suggestions or vote for other people’s suggestions. Each year, some of these ideas are selected as winners and implemented in the chain.
Environmental responsibility: Marriott International’s website clearly lists goals and deadlines for reducing the company’s impact on the environment. These goals include reducing water and energy consumptions by 20 percent by the year 2020 and ensuring their entire supply chain is green. The have dozens of LEED certified properties as well as properties with electric vehicle charging stations.
Member benefits: Members of Marriott’s free rewards program not only acquire points to book free stays but also get free Wi-Fi at the hotels, a dedicated customer service line and exclusive special discounts.
Meetings and events: The meeting and event spaces at Marriott Hotels & Resorts have been redesigned to focus on collaboration with open designs and natural lighting. They also have a staff of Meeting Experts who work with event planners to make their job easier and improve attendees’ experience.
Guestrooms: Marriott Hotels & Resorts’ guestrooms have a modern design with flexible spaces you can use to work or relax. At select locations, travelers who have a subscription to a streaming service, like Netflix or Hulu Plus, can stream content on the in-room television.
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