Marriott Hotels Reviews

On December 15, 2024, Marriott located in Charlotte Matthews let a man make a reservation using my points and stay in a hotel room as pretending to be me as fraud. On I12/17/24 I found out what was going on and I called and I asked for them to call the police and have him removed because he was committing fraud and they said they can’t do that and he can stay. She also told me there was nothing that she could do and I asked her how did he check in without my ID or me being there and she stated well they couldn’t put him out all I was told. I believe this was an inside job and someone that they know that they let fraudulently use my account.

We feel compelled to share our experience with Harborside Timeshare at Atlantis, as it serves as a cautionary tale for anyone considering investing in a timeshare. What began as an enticing opportunity during our vacation in 2009 has morphed into a frustrating and disheartening ordeal filled with misleading practices and a lack of support from the management.

I've been a Marriott Gold or Platinum member for over 10 years and have seen a lot without complaining (dirty rooms, rooms with half eaten food left multiple times, clothes left in room multiple times, trash, etc), but this last experience and the lack of customer service and follow up from Marriott was the worse. Multiple times I was told by Marriott that they would be checking in with the hotel and would update me by a certain date - this never happened.

Marriott Courtyard - 100 Springside Drive Akron, Ohio 44333. I have spent 39 nights in Marriotts this year...plus a few more nights that have yet to hit the books. Tonight I checked in and asked if any upgrades were available. None were available and I understand. I did learn that this property was at 60% capacity but I was given a room that I would be sure to love. This is a picture of what I will look at for the next 2 nights. Happy New Year, Marriott. Thanks for making me feel special. I don't care if I stayed at Marriott 39 nights or 1 night - don't make your "valued" customers look at this mess. This used to be a nice property. Room 305 December 27 and 28.

Royalton Baravo Punta Cunta Dominican Republic. I stayed at this hotel for three nights to celebrate my birthday, and it was a nightmare from start to finish. First, the hotel was filthy—there were roaches in the buffet area, and the towels in the room were dingy and dirty. On the last night of our stay, we returned to our room after being out all day and noticed it hadn’t been cleaned. We informed a cleaning staff member in the hallway, but she refused to let us close the door because she didn’t want to use her key card to re-enter. We stepped out to let her clean and returned shortly afterward to get ready for dinner. That’s when my husband discovered that his diamond necklace and all of his cash were missing from his suitcase. We immediately notified the hotel staff and filed a report, but absolutely nothing was done about it. This experience was devastating and completely ruined our trip. Avoid this hotel at all costs!

We have been loyal members of Marriott for over 30 years. In the past several years we have had such terrible experiences not with the facilities, but the process and the service. I am currently sitting in my car waiting for an hour for my husband to arrive since the reservation was made under his rewards number. We both have a Marriott number but when traveling together usually use his to have points in one place. It was prepaid and I have the credit card with me with my name printed on it used to make the reservation. We thought he would arrive first but I was able to get here earlier than expected and could not check in.

Not sure I would recommend this hotel. Haley, at the front desk, was the best at this hotel. She did all she could to take care of us. Management, not so much. We checked into the hotel on Saturday afternoon, November 23rd. Everything was great. Sunday afternoon we left for some time on the Riverwalk. When we returned that evening we had ants in our kitchen area. We contacted the front desk and they got Marriott engineering involved. A gentleman arrived and sprayed clean for the ants. We had to throw away a few of our snacks because ants got into this.

I was being deployed to Austin Texas for FEMA. I called various hotels and explained I was only authorized for $110/night. Residence Inn Austin South agreed to this pricing! When I checked in it was acceptable but when I checked out they charged me $159/night!! REFUSED to make the bill right!! REFUSED to charge taxes! DO NOT STAY HERE!! RIPOFF ESTABLISHMENT!! THEY HAD A STOLEN CAR STRIPPED IN THE PARKING LOT!!

I am writing to express my extreme disappointment with my recent stay at the MGM Signature. Despite the hotel being advertised as a Marriott Bonvoy partner, we encountered numerous issues that significantly detracted from our experience. Firstly, the hotel staff, with the exception of Omar and Betty, were unhelpful and unprofessional. They refused to recognize our Marriott Bonvoy membership, despite the booking being made through Concur, our company's travel agency. This led to unnecessary charges, such as an early check-in fee and a fee for a basic room upgrade, which is atypical for Marriott properties.

Yes, we booked a nonrefundable stay at Georgetown Marriott expecting to witness the Inauguration of Kamala Harris. We paid an outrageous $1000 per night as few reservations were available through the area and proximity was a priority for medical concerns. We asked for a check in dates or a transfer to another Marriott in the future. We will be out $3000 plus tax and other fees. Obviously, others interested in the 2025 Inauguration will be seeking Marriott accommodations. This would be a win/win for all concerned. Marriott makes more money, a Republican family takes the booking and my family keeps their loyalty as Marriott Bonvoy members.

I have had Marriott Bonvoy card with points for about 3 years now. I have never had any trouble booking or canceling a reservation. If you use their app the booking results in cheaper points for the room. You have 24 hours prior to cancel with no fee and they return the points to your card. We have used them for vacation and my husband drives a truck so on the fly it is super easy if he needs a room for the night to see what is available and use our points. We haven't had an issue with Marriott hotels. We never book through a 3rd party.

Arrived after long travel to hotel with no hot water that they were previously aware of, would not have for a few days. Failed to notify guest, we were left late at night in almost sold out city, no help. Even if they had made an attempt to reach out earlier in the day we could have made arrangements. Front desk refused to give her name, said no manager to contact, all off duty and could not assist with any numbers or people to help. I have the entire conversations with the front desk on video, it is utterly ridiculous. We even stopped at a store nearby before going to check in because we had the suite with kitchenette and wanted to have food on hand for my diabetic mother. Had to let it go to waste.

I stayed at the Marriott Bonvoy in Portsmouth from 10/10-10/13 for a conference. The conference booked a block of rooms for conference attendees, so I booked a stay there. It was a big mistake. Problems with our stay:

I will never stay at another Marriott hotel. I have been calling customer service and corporate for over a week. My car was damaged on one of their lots and I am being told it's my fault. I have talked to at least 20 people. 4 have been helpful, 2 hung up on me. At the end of the day, they won't pay, but I am supposed to be OK with that because I got 1000 free bonvoy points. It may as well be monopoly money because I have no use for them. I am appalled that customer service for such a large corporation can get away with treating customers in such a way. They have lost my business and I will tell all of my friends and family to never stay at a Marriott hotel. We would've been better off staying at the Airbnb that was 40 dollars cheaper. NEVER AGAIN, MARRIOTT!!!! Congratulations, you burned the wrong damn bridge.

I am currently struggling with the unethical protocols at the Tampa Waterstreet location. I just attended a conference, the NACo 2024 (National Association of Counties), where everyone else paid $185/night, and I'm being charged over $500/night. Prior to the conference, I switched over from the Hilton when I needed to extend the stay and stay more days for my team’s presentation. The slots at the hotels were filling up and the front desk person assured me that if I just booked we could reconcile the rate retroactively. What a mistake to trust! Not only is over $500/night egregious in comparison to the rate hundreds of others had, but it is not good for me when I have to submit this stay for Court approval. It will hit the news.

We stayed at Marriott in Covington, KY over the 4th of July 2024. Hotel went through renovations and was a disappointment. Floors were dirty and sticky, no hooks in bathroom to hang clothes or towels and no exhaust fan. Lighting in bathroom was very dim with no way of making it brighter. You have to pay for parking each time you leave the parking garage. That adds up quickly if you come and go a few times. Strongly feel the hotel should provide free parking since they charge enough for the rooms. The hotel only had 1 restaurant (other one closed after renovations) and did not provide a good selection. Food was decent but overpriced. Had to have bed mattress replaced due to feeling the springs. Took over 2 hrs for this to be swapped out. Don't feel we'll be staying at any Marriott's anytime soon.

I’ve had three issues with different Marriott properties in the past month.

Valet driver hit a pole with my truck and now their insurance company wants me to go through my personal insurance where I am considered at fault because I allowed a valet driver to drive my vehicle. The only way is to pay out of pocket and the Westin's insurance company then chooses what to reimburse me for. I have been quoted by two autobody shops and there is at least 12000 damage and 2- 2 month rental vehicle required. For the size of the company I have no idea why they just can’t fix the damage they caused and pay for what they have damaged. I am not asking for anything but for them to pay for the damages and not go through my insurance.

So on April 28th through May 1st my Husband and myself stayed at a Marriot in Waynesboro, VA. The staff was pleasant enough and the breakfast was ok. However their weight room could use more upper body workout things. And on the last day I noticed there was something strange with our fogged bathroom mirror (a part of it wasn’t foggy at all). And my husband who is an Army veteran said that he suspected it was a two way mirror. I was willing to let it go, but the review person WHO CALLED him up earlier today hung up on him as soon as he said something about it. So…. Check your mirrors guys and gals.

I am a Platinum Elite Marriott member and needed 4 hotel rooms and a staging room for my team at the 150th Kentucky Derby (April 28-May 5th). I went to book the rooms for that week at an average rate just above $4,000.00 each ($16,000 plus). On first try my Marriott CC was refused and cancelled as they thought it was fraud (Huge inconvenience)…the second try was the same for my wife’s new Marriott card, so I had to pull out my trusty AMEX card to book 4 rooms at a Louisville SpringHill Suites and one at a Fairfield Inn (which was our staging room)…by booking with AMEX I lost the bonus booking points from Marriott. I did receive the points and room credits for the Fairfield room but Marriott refuses to give me any credit for the $16,000 plus dollars spent at the SpringHill Suites or the room credits for staying in room 308 on these dates.

It's sad to say that the customer service they are provided by the gentleman David at the front counter was excellent, but they should reconsider their policy of charging $25 per night for parking.. We paid almost $400 just for 3 nights in the hotel and then on top of that To be charged $25 per night For parking. We could have gone to a different name brand hotel which would have been cheaper and not even charged for parking. We choose Marriott because we like the brand but after this encounter, we will be terminating our Bonvoy account and reaching out to other hotels for our future visits.

Fraud, the manager name is Melissa at the Prien Lake Rd Location In Lake Charles, La. This matter needs to be investigated. She ran my card after it was cancelled almost a 1 in advance for different amounts. The venue that I was suppose to rent deposit was $150. The venue was cancelled a month in advance from the date on 5/14. My card was ran for $1300 twice then $700 then they tried a $1 authorization. Please everyone be careful. Check your statements and everything.

Adolphus hotel in Dallas Texas. If you’re wearing high heels, please beware of the escalator in the main lobby area of the hotel. My heel got stuck but fortunately I was able to get my foot out just inches before my shoe was shredded at the bottom of escalator.

Wow! Do not make your reservation through Marriott Hotel's Reservation Desk. I found an excellent room rate per night on my own non refundable. The rep insisted she could find me something refundable for only $100 more. I spent an hour on the phone with her and she confirmed my dates many times. When the reservation came through it was for the wrong dates, and conveniently the call disconnected after she sent it through. Called back and spent another 45 minutes on the phone with a new rep who said she would raise it to management.

Don't stay at Townplace by Marriot in Little Rock AR. I booked my room 7 days in advance with specials request. Handicap room on the first floor. We drove all the way from Houston to Little Rock. There was no drive up available to the front door. Had to park in the parking lot and walk in. I gave her my reservation number with the special request. The lady checking us in said, "Sorry we don't have a room on the first floor." But on the 4th floor, I booked it a week in advance special instruction. She said sorry. She then said, "I give you a free snack." I told her I don't want a snack. I want handicap room on the first floor. Then I asked for a luggage cart and said, "I'm sorry. I guess they're being used."

Great experience with Kash. Great customer service. This was my first time coming to this hotel. Rooms are pretty nice also. My kids enjoyed the free beverage given at the time of check in. The rooms are nice and clean.

My husband, nephew, and I stayed at the Fairfield Inn and Suites by Marriott in Avon, Ohio, to view and photograph the Solar Eclipse on April 8. I had talked to several front desk staff members prior to our stay and asked about room types. Carmen and Lisa were so nice and accommodating. Most reviews on Trip Advisor were positive and we looked forward to our first stay there. When we arrived on Friday, April 5, Pam, the manager, greeted us. WOW! She has the brightest smile and the personality to go with it! She was working at the hotel for all five days of our stay. She was always smiling, and even when things got stressful at the front desk, she was pleasant. Haley is another staff member who is at the top of our list of people to comment on. She had a smile for every person! Housekeeping staff were also professional and pleasant. We had a King Suite, which is one of the nicest room types that we have stayed in.

4 points by Sheraton in London Ontario was the absolutely worst experience in my many years of travel in Canada and the USA! Customer service at that specific hotel and from Marriott head office in the USA was so terrible I have no other polite words to use! I will never be back even if it was free!

Do not stay at the Marriott Coconut Creek! The worst customer service, Front Desk Manager and the hotel reeks of all different odors, including mothballs. Definitely not a smoke-free environment, as they claim. They will retaliate and hide if you complain. Not worth the money!

My husband was assaulted by two other guests in the side parking lot outside the side entrance. There were no video cameras to view this. We feared for our life and the possible vandalism of our car and left to drive home that night at 11:00 p.m, a 2 hour drive. I am trying to work with the general manager of the TownePlace Suites by Marriott in Urbandale iowa to get a refund. We were treated terrible the night it happened. The front desk girl did not even want to call the police for us until I insisted that she do it. She suggested we call them ourselves from our room. I have spoken with 2 other employee since the assault and they have been helpful but I am still waiting to speak with the general manager for a refund. I hope I get it.

Marriott Hotels including the Bonvoy brand hotels say you must cancel 7 days prior to arrival. We booked and cancelled a reservation within 34 minutes on the phone while on the road traveling. We were told by the agent on the phone when we cancelled that we would not be charged; and he took our cancelation. But then I found a charge on my credit card of $213. I reached out to Marriott Bonvoy Case Resolution department via several emails, but was told in email: "It is the hotel's decision if they refund the charge or not. The hotel has reviewed the case and the decision was that no refund would be issued." So they decided to still charge me for a 34 minute reservation, and there were other rooms open, so no loss to them. And their employee telling me we would not be charged meant nothing. I will no longer be staying at any Bonvoy brand hotels including Marriott and many others.

Requested a refund on purchased points and customer service denied the request. I believe the points are very much a scam and would like to spread awareness. There is a reason why they won't refund the points because they know you will not get your money's worth.

In August 2023 I joined Bonvoy to take advantage of the 3 free days after expending $3000 in first three months. Me, ANA ** and my husband LUIS **, opened a Chase Visa account, and spent over $5000 on this card. Our points and our 3 free nights (150000 pts) were never deposited in our own account. Instead, they made a mess and apparently is my father in law who lives in Brazil, AND IS NOT A CHASE CARD MEMBER IN OUR ACCOUNT. He is getting our points and MARRIOTT NEEDS TO CALL US IF THEY NEED MORE DETAILS. They don't want to credit my 3 nights and our points to our account.

Good afternoon, I had a reservation at your hotel today. We arrived about 11:30a from the airport. Upon arrival we explained that we had a noon check in. Sierra asked me “did you call or something because our check in is at 3pm”. I explained to her that I reserved and checked in on the app and the app said noon (see attached). Sierra kept saying “I don’t know what you are looking at but give me your number and we will call you after 3p”. Obviously that was extremely frustrating being that 1.

Eddie (Eduardo) at the Miami Dolphin Mall Marriot was extremely friendly. I had such a great experience because Eddie was so happy and kind every time I walked through the front door. All of the front desks people were also very friendly. They went out of their way to be accommodating. For example, my key wouldn't work for the gym. After the front desk helped me in, they brought me a water as well. If I have the opportunity, I will definitely go back to this hotel.

I have travelled all inclusive for 5 years and stayed at the Royalton Spalsh Punta Cana that is described as a 5 star resort with really 2 star quality.. Food is mediocre and their service is terrible. Everything from getting towels to getting food is a misery. Do not come here. It’s terrible. The à la cartes have basic food and the steak etc are an extra charge so this is not an à la carte place or all inclusive.

I have given this property multiple chances for my business, yet they consistently disappoint. On this particular stay the issues began right at the front desk at check-in. After a long 19 hour drive my wife selected a plain bottle of water from the marketplace. I asked the desk person if she could comp me as a Lifetime Titanium Elite. She said "no, I have to charge you for that because our comp elite member bottles of water are half bottles.” I then asked for a half bottle and she replied, "we are out of those!" I was disappointed they couldn't comp a bottle of water but I was getting nowhere with my reasoning and was tired, so I let it go.

1st of all I will like to thank Marriott Hotels for always having the most professional and well-trained employees. You can train an employee to do their job, but you can’t train them on being sweet and having that warm amazing personality towards customers. Yes there are some that it’s best not to talk about, because the negativity best not pay attention to. The positivity attracts positivity. So with that said I want to congratulate this company Marriott for having several amazing employees.

The hotel is loud, hot, and the beds are extremely soft (great if that's your thing). There is a large main entertaining space, that stays extremely loud at night. Think drunk people singing at midnight. AC will only go down to 65, which is great if you don't need it lower. I did. The bed let you sink into it, in order to further accumulate heat. The pillows have no form, so if you need neck support, you're out of luck.

I am very upset about the fact that I am being charged for a non-executable service. I stayed two nights and was charged a Destination fee, which I could not use because I arrived and the restaurant and bar was closed, on the last day, I was not allowed to use it because it opens at 4:00 PM and my check out was limited to 12:30 PM, this is a joke, I am going with this complaint all over social media, how Marriott and W Hotels are ripping people of with this destination fee.... I never was eligible to use this service I was charged for twice... It should be criminal to charge for something that some can not use... This happened in San Juan Puerto Rico Aloft.

Was gifted loyalty point from a relative for Christmas. They were expired by Marriott 2 months after I received them without notice. They said because there was no activity for several years. Well now there will never be activity at any Marriott property. But they don't care about the small family travelers.

I stay regularly stay in lower Marriot brands like TownePlace Suites, Fairfield Inns only because that's all there is in these towns. These hotels are so inconsistent in service like bed sheets, service. The bed sheets always look slept in (always wrinkled). I find it fun that my home sheets are never wrinkled but coming to a hotel which this is what they do for a living, their sheets are always wrinkled and look slept in. I have mentioned it several times but Marriott doesn't give crap. They always say they will contact the hotel and let them know and my next visit nothing changes. Today I booked again and they never acknowledged me as a platinum member. (You would think a chain would have a script to say to all guests and members). Hey I don't need my ass kissed, but when I spend my hard earned money in a overpriced hotel you think you would get some service. I will be switching back to Hilton

I have been a loyal Marriott customer for 26 years. I was an ambassador level for several years. I am still a lifetime, titanium elite. When I booked online I made a mistake and used S 85,000 certificate for a 12,000 point hotel stay. About three weeks after the stay, I realized this and contacted Marriott. I called in to have the certificate reinstated and points taken out of my account. I was told that was not possible so I asked for it to be escalated, and I was provided a case number.

On July 16, 2023 I reserved 4 nights at the Fairfield Inn Boston Dedham for Sept 28 - Oct 2. I booked a second stay on July 27th for the same hotel for three nights in October. Reservations were made by email and confirmations were sent by email. When I got to Boston, I downloaded the app where I found the reservations were cancelled. A long-time member, Marriott could/would not replace the reservation at no additional charge. After returning home I corresponded with the 'case resolution' department. After two rounds of emails I was again offered an apology and 10,000 points. My cost difference was $297. 10,000 points is worth about $90, not even one night's stay. They have stopped responding to my emails. Disgusting customer service.

I was meant to travel in March last year, however due to unforeseen circumstances beyond our control, we were unable to go. The hotel refused to give us any refund and took the money for the entire week. After a lot of back and forth, they grudgingly gave us credit for a period of time. We have been trying to book our visit now and they say the rates have increased by 100% essentially doubling the costs: it’s been a harrowing experience all together. Be careful of this resort and also Marriott Bonvoy. The don’t care about Customer Service.

I applied for the Marriott Bonvoy Boundless credit card advertised on the Marriott Bonvoy website. I was to receive a 250 dollar e gift card upon approval. I didn't receive it at all after I was approved. I called Marriott BONVOY to inquire about it and they said it was an offer from Chase credit cards, not Bonvoy. I called Chase and the told me it was a Marriott Bonvoy offer at first. After speaking with a supervisor they changed the offer to a 3 nights stay after spending X amount of money on the credit card.

We have stayed hundreds of nights at Marriott Properties (Lifetime Silver). But with the pandemic, we've not stayed for several years. Based on our first experience returning (Sept 2023), we will be staying at other hotels now and want to let potential guests know why. We made our reservation through their 800 number. The agent didn't ask about our AAA or AARP number. So after we checked in we gave it to the front desk. They said they can't accept it. There are three things wrong with this:

Springhill Suites Myrtle Beach Oceanfront 3rd week Sept 2023; Newer hotel that has potential, but many flaws. First, did you know that you can only leave a review for your Marriott hotel on their website if Marriott invites you to leave a review? If you complain at the hotel about any issues, it is unlikely you will get invited to leave a review. Even as a newer hotel, this hotel website only gets a 4.2. Some lesser reviews must have squeaked through!

Never go to any Marriotts~! They hit us with a fraud $500 smoking fee and we don't smoke. I've been in and out of the hospital and came with my caregiver. We are in our mid sixties and never smoked in our life~! This is all revenue generating. Run~! Too many other places to spend your money. And any smell they speak to is cuz the fridge died and we lost $35 worth of food they were previously called about. The smell so putrid, we couldn't even clean the fridge or do the dishes. And that's why housekeeping is mad, coz they had to work~!

Horrible experience! For the price you pay you'd expect more but that's not all! The front desk staff are the absolute rudest staff I've ever dealt with. The cleaning staff was vacuuming at 3:30 am!!! Woke us up and we lost sleep the entire night! When I tried to go down to complain they said I was lucky to stay there and did not fix a thing!! He never even apologized. He also threatened to take away my discount. I have never had an experience like this in my life. Nick ** was absolutely the rudest manager that I have encountered. He made me feel unimportant and inferior. Because of him my group of 11 will no longer stay at this resort ever again. I'm done!!

After driving 2 hours and arriving at the hotel, the front clerk lied to us and said that Expedia cancelled our reservation. We called Expedia and they had no record of the room being cancelled. The Marriott Assistant Manager admitted that Expedia did not cancel, that it was the General Manager of the hotel that cancelled our room due to "maintenance" issues. They then told us they were fully booked. They did not offer to relocate us, they did not apologize for not contacting us, and they did not offer to give us a voucher.

Marriott Bonvoy is the worst loyalty program. I've stopped booking Marriott properties due to their loyalty program. First they stopped rewarding stays booked on 3rd party websites. Now even when I book a trip through my company they don't allow points. I am switching to IHG and Hilton, who don't seem to be so stingy.

I reserved a room for 3 adults, with 2 queen beds and a sofa bed, at the AC Hotel by Marriott, in Portland, Maine, this August, via Expedia. We we arrived at the hotel, they had my reservation minus the sofa bed, and said they had no such rooms anywhere in the hotel, with 2 beds and a sofa bed. I showed them my reservation printed out, which included a sofa bed. They said it was expedia's fault (but obviously Marriott wants Expedia book their rooms.) I said I have 3 adults and we each need a bed - they did not help at all. I said does one of us has to sleep on the floor? They sent up extra bedding so someone could sleep on the floor!!! I was shocked that a reputable hotel chain would have no other solution for us. This ruined the first night of our vacation. They charged me full price, over $500. I wrote in a complaint, which they received, but I have heard nothing since then, not even an apology.

I am disappointed with the service from management and the front desk… Biased towards ** American females. More post to come!!! I will be reaching out to corporate. Plumbing — toilet hose popped and high pressure water hit my partner in the neck and eye!!!! HAVEN'T BEEN MADE WHOLE BY PROPERTY MANAGER. OFFERED $50 as a token… are you serious???? No phone call from guest relations, had to go back to the front desk and their claim was that we were dialing the wrong number. How? My number was on file.

I was charged twice for a hotel stay. The manager of the hotel said it's Reservations fault... And, you guessed it, Elite Lifetime Titanium Customer Service sheeple say call the hotel manager! Then Marriott Customer Service hung up on me!!

We are chairman level owners at Westin timeshares (the highest level possible). Due to the Maui wildfires, we just had to cancel that reservation. The reservation was made 1 year ago. That area of the island is completely shut down. Most of the resort is closed, or on very limited hours. The governor doesn't want anyone traveling to the island right now due to water & electric limitations.

The staff there are snobs the rooms we're good but don't eat food off the dishes unless you wash them first. The housekeepers do not wash the dishes. They just rinse them and put them back. Very disgusting with the amount that is paid for a room. Staff come and go like a revolving door 'cause they don't talk to staff about issues. They just assume and take other people's word. Do not stay at this hotel. Oh and they don't change the comforters on the bed just the sheets and pillow cases and they put the same comforter back on. The housekeepers are snobs and if not liked they will lie to get you out. Seen firsthand while staying there. Again Do not stay or work for them. Very bad company.

The hotel is rated *** and both beds were too soft. We are seniors and I carry a heavy Dialysis machine, solution boxes and supplies. But hotel has no luggage service! But Fernando, sensing our frustration, came to the rescue and help us get the luggage to our room. He also helped upon checkout, to get the luggage from the room into our car. We are indeed grateful for his dedication to provide good customer service.

First let me start that I have been a Marriott Rewards member 24 years & lifetime Titanium Elite. So many stays with Marriott properties. I booked a 1 night stay online as always with Courtyard in Anchorage, Ak. I look at my reservation 2 days prior to departure. I realize I had booked a day late. So I need to just move the reservation from 8/11/23 to checkin 08/10/23 & checkout on 8/11. No cancel just move it up. Call the reservation line for Elite members.

We stayed in Sheraton Grand Rapids on June 6 using free Bonvoy nights. The hotel inadvertently charged my card $155, and they admitted their mistake. Then a comedy of errors, bookkeeper was fired, had an in person meeting with AGM, multiple email complaints to Bonvoy. The result, excuses, excuses and after 60 days of them making an error, they still have not refunded my money. No one will talk, just email after email, two new case numbers, a virtual runaround. Suggest you use Hilton Honors, Marriott is just no fun to work with, and no results.

Marriott Bonvoy does not stand by their products or service when booked through a 3rd party. My complaint to Marriott Bonvoy concerning their failure to assign me a wheelchair accessible room as booked, resulted in a Marriott Bonvoy employee (Jaylon) having my 84-year-old mother, my children and I removed from the property by Missouri PD for “trespassing”. My reservation was paid in full through Expedia who will not refund my money. Jaylon, the Marriott “manager on duty” refused my refund and later had me removed from the property for insisting I get the room I reserved.

during stay to clean and would have reported smoke or any uncleanliness issues) then changed their minds and decided it was going to be a cleaning fee. When asked why, the presumed manager presented a stained hand towel and did not provide any further evidence or logical explanation of why the smoking fee, conveniently turned cleaning fee was still applied. A stained hand towel doesn't constitute a deep cleaning fee.

Our vacation started off a bit rough. After talking to Recreation, Jan made sure the rest of our days at Marriott Singer Island ran smoothly. Truly the words customer service personified. All of our needs were taken care of in the most caring and respectful manner.

I booked a two double bed room for my family of four at Courtyard by Marriott in Nassau. When we arrived they advised that, even if their website lists this type of room for purchase, they don’t guarantee it and only had a king bed available. First the front desk said they had sofabeds in the rooms and I was fine with that in pinch. They sent us to two different rooms, each time there was no sofa bed. After going around in circles and trying to get a resolution, they were not willing to provide enough beds for us to sleep. It was a terrible night and following up with corporate, was told too bad and that I should not have assumed that THEIR OWN MARRIOTT WEBSITE was accurate. They were not willing to refund or give partial credit and they are a total disgrace.

As a lifetime Titanium member, a downgrade from the highest possible Platinum status I enjoyed, I just called first the Courtyard at the Mayo Clinic Jacksonville, FL and then the Bonvoy Elite number to get a rate for this hotel for a three week stay. The rack rate without any discount was just over $ 190.00/night. I asked for the Mayo patient rate, which Mayo schedulers and Marriott personnel on both calls acknowledged existed. The problem is that the patient rate was HIGHER - different rooms at different rates – by at least $ 20.00/day for the cheapest option than the rack rate.

We’d like to THANK and acknowledge the fantastic support from SHARANETTE at the Marriott Hotel in Baltimore, Maryland (Inner Harbor— Eutaw Street) as her customer service as our restaurant waitress was absolutely EXCELLENT and EXCEPTIONAL today. It truly made our experience one to be nothing short of a wonderful time while dining as a family! Without question, SHARANETTE truly went above and beyond to help us with immediate service and was both expedient, friendly and courteous during our entire dinner at the Marriott. Again, many thanks!

I purchased reward points on Friday to pay for my hotel stay on Saturday. The points never credited to my account. I called on Friday and the customer service rep explained that it could take up to 24 hours. I ended up paying full price for room without the points. I called back on Sunday because the points still weren’t in my account. I was told that I could not get a refund and that it could take up to 72hrs. Here it is Monday and I still don’t have the points in my account, and the customer service rep is now telling me that it’s 3 business days. Each day I called I was getting different information and I’ve spoken to two supervisors and no one could tell me anything other than to wait. I’ve been a Marriott member for quite some time and I’ve never experienced anything like this. I am very disappointed in the company.

Marriott’s reservations was second to none in the past. My husband and I have been members of Marriott for over 35 years and have always been impressed by their customer service in the reservations department. I just had the worst experience trying to book a reservation. Called the Hotel directly only to be transferred to an automated system. Tried to book online and would not let me complete as my Marriott rewards would not log in. Spoke to a reservationists after being prompted many times. The reservations representative used a speaker phone that had a terrible echo so almost impossible to understand. She would not take the speaker off so it took twice as long to make a reservation. Wow, what a way to provide the customer with a positive experience! Too bad!

Our family have been loyal Marriott Brand users for over 20 years. Since their purchase of Sheraton and following COVID, we have seen the quality of their product drastically decline. One reason to book a hotel in lieu of an Airbnb is the service they are supposed to provide. No more-room cleaning, if you even get it is at a minimum every other, or every 3 days. Properties without a functioning restaurant (even for breakfast). You are greeted by rude and untrained staff who could care less about the customer. Luckily we had accrued a large number of points during COVID and used them to book a wonderful hotel in Rome last year. We have a trip planned to Miami next year and I could not find one Marriott-branded property that was decent- even the ones that are charging over $600/night. We closed our Bonvoy card account - no wish to ever stay in a Marriott again.

I made the Chase Marriott Bonvoy Boundless credit card when they have a promotion 5 free nights. It has to be used until August this year, and I planned my trip through it. I tried to check in at hotel, but the hotel said my reservation was canceled by Bonvoy team. I checked my email because I didn't get a call or text message about this because I had already received a pre-check in request from the hotel and completed it. Bonvoy team canceled my hotel reservation for no exact reason the day before I stayed and notified it by email. Because of that, I had no choice but to pay for the accommodation that day at the NYC hotel. I asked Bonvoy team for a refund with a protest email, but they didn't even answer.

Unsanitary conditions, First night of 2 night stay the toilet stopped up overflowing onto bathroom floor. We informed desk about this immediately with no resolution. Had to use towels to clean up unsanitary mess ourselves. The bathroom floor and towel mess was never cleaned up by hotel staff. (Ridiculous) Asked to speak with Management and got the runaround, Saying there was no manager on duty for the entire time we were there. Will never use this hotel again!

Marriott took away more than my 239,00 points that took me several years of building while staying in their hotels. When I went to make a booking, I found out that more than 239,000 points where suddenly scrapped off from my account a little bit over a month ago. I called customer service, the lady was very rude, and said that there is nothing she could do. Marriott claimed that they sent an e-mail notifying customers that their points will be expiring. I informed them that I never got this e-mail. I asked to speak to the manager.

Experienced another Marriott deceptive practice. After experiencing how the chain processes their transactions against a customers card, one to which they deny but has been verified with my bank. They send an authorization request to your bank upon check in and instead of using that same authorization number to process the charges when you check out, they submit a second authorization request to your bank for the final charges. Resulting in duplicate amount of charges frozen on your account,( if using a debit/bank card) until your bank receives the charges to one if the two authorizations they gave to the hotel. Now, I have experienced the hotel moving my reservation which was booked in advance and charging me the rate of the day which was $800 more than the rate originally booked.

Marriott should be ashamed to put their name on this product. Just came back from a month where we stayed at four Marriott hotels and three (Nashville, Jacksonville, Louisville) were five of five star rooms I would be generous if I gave the Villages a ONE! All businesses need a cash cow but this should have been given to a Motel 6 years ago. The facilities were way too old and not refurbished, service/linens/cleanliness (I could go on forever) were very very subpar. After seeing Trip Advisor I obviously need to be much more careful using the Marriott product in the future. Shame on Marriott Management.

As a lifetime titanium member with over 2,700 nights at Marriott brands I am amazed that service, customer care and lack of attention to rooms amenities continue to worsen with each stay. I'm on the read 3-4 nights a week all year long, staying at various Marriott hotel brands and I'm amazed that I encounter so many problems. For example: at the Fairfield Inn Grand Rapids Airport Southeast, while trying to take a shower I learn that the liquid body soap dispenser is empty. So now I'm wet with no soap.

I have had multiple stays at Marriott in one year where the outsourced rewards program refused to acknowledge the earned rewards. One stay alone was for 14 days. The hotel requested twice with no luck. Their system did not acknowledge my rewards number. Another stay for 4 days in the same year they gave my rewards to another person, I got permission from that person to send them to me and Marriott still didn’t acknowledge. I travel all year but don’t have to stay. Gone are the good SPG DAYS.

In Feb 2023, I stood at this hotel (Residence Inn in Omaha, NE. At the old market location) I was laying down and a bed bug but me. It was huge. I went to service desk and they gave me a different room. I inspected the mattress and found a dead bug. I couldn’t sleep the entire night. In the morning I told the service desk and without consent they compensated the room. I complained to BonVoy after I brought those bed bugs to my house and I was told they couldn’t do anything because I was compensated for the room, which I was never asked permission for. Stay somewhere else.

I recently stayed at the Royalton Blue Waters in Jamaica. We had NO running Hot Water for our entire 7 day stay and the hotel did nothing. Security allowed locals to roam the beach all day and tried to sell my 13 year old drugs. Check in took 3 hours. Getting a table at dinner took 2 hours to sit then another hour for meager subpar food. I was totally scammed out of almost 300,000 Marriott points and $2500 for the hotel alone. I reported this to Marriott and they have done nothing. I have been a loyal member for well over 10 years. I'm disgraced they don't take the safety of children and the quality of stay as serious matters.

Hello. My wife and I bought a week package at the Westin Resort in Puerto Vallarta Mexico..I believe it was the year before covid hit. I have been going to Puerto Vallarta since 1989. We go for 4 to 6 weeks each Feb.. We like to stay near downtown for a week before we go a little north of town for the remainder. We bought this week at the Westin for the purpose of staying there before moving on. Well the next year after the purchase we did not go because of covid...at the time of the purchase. We were shown a model of what we were buying. It was very nice and we both liked it. We were also told the remodel of the floors at the Westin would take about 2 years to complete, so the next year we went to Puerto Vallarta. Seeing there were no club rooms listed at the Westin, we booked into a resort down the street...

I have been a loyal Marriott customer for 20 years having stayed at the hotel over 1000 nights. I was just notified that my stays booked through a 3rd party source will no longer qualify towards my Bonvoy points. This is a first and I will will be changing my selection for this brand on a go forward basis. I cannot believe that after this long and investment in the brand that they would discount my patronage. I would advise all frequent travelers to “check your points” as it now obvious that this company have changed their stance with those who have trusted them for many years.

when we checked in, the valet did a walk-through of the vehicle. At the time of checking out on 22nd, I noticed damages at the front and immediately alerted the valet. I was promised a quick resolution, but it has been more than a month.

My stay at Residence Inn by Marriott Sacramento Airport Natomas was not so good. I had just sold my home and was in escrow for my new home. My family and I needed a place to stay while we waited so I chose to stay at the Residence Inn by Marriott because it seemed to be a safe place being that there is only one way in and out of the hotel parking lot, surveillance cameras and a security guard at the gate to check you in at night. I was wrong during my stay my moving truck was stolen.

I stayed extra nights, paid extra and always chose Marriott as I built up my status. I was treated better as a gold than I have been as a Titanium. I have never been upgraded, the lounges are not stocked where I have been. I had no water at one hotel in PA and made a complaint when had to follow up for over a month and nothing was ever done. Now, I am using all of my points to book a vacation. I got my confirmation and was left 1K points in my account. Two months after booking, I called to add Suite Nights to my stay and was told that my reservation was on 'hold and I now needed 65K more points to keep my reservation'. I was never warned or told about that. They put in a case number to ask to keep my original reservation with the points and no one ever followed up (again). So, I called and when I did reach someone I was basically told 'there is nothing I can do'. I am so angry and will be switching my loyalty to Hilton after this point.

Upon checking in by Monica, I was not told about breakfast, which was going to be ending at 10 am. It was about 9 am when I checked in. I thought I missed breakfast until another friend of mine who was staying at the same hotel told me she had breakfast. Later I was informed that because I booked through Expedia, even though I didn’t know who I booked through because I used my American Express booking. I had an event to go to. While taking a shower the drain starting being stopped up. It was an inconvenience because it made me run late for my event. After the event, I informed the clerk about it. They said someone would come to check on it in the morning. No one came.

Marriott charged my debit card for a stay I never had. I haven't been to San Antonio in 10 years but they allowed Fraud to happen on my debit card by not actually having the card (still in my possession) or checking ID. Still waiting on a call from the hotel, but they don't care! These big woke corporations suck, and really couldn't care less about their customers.

Marriott has resolved my issues. I appreciate them diligence to resolve the matter.

I have been with SPG (Starwood Preferred Guest) since 2008 and received exceptional customer service the entire time with them. I never had a bad experience, and always looked forward to how the system was run and operated. It was easy to use, and the fees were doable. Since Marriott took over the SPG and Vistana Network for Timeshare ownership, the company has gone downhill. They no longer care about how things are handled, customer service is no more, and they only want to push buying into the new points system when going to owners' meetings to get actual updates. I will never buy more options or points and could care less about that. However, they get rude and pushy when you try to get owner update information without additional purchase. I mean, come on, I spent $160,000 on vacations, not to mention the $6,500 annual fees; you would expect to receive some answers to questions.

I'm only giving one star because it's what's what's required to leave a review. This hotel is money hungry and discriminatory! After spending the weekend in this hotel I was charged $ 250 for "damage" because color from a bonnet that I wore to sleep transferred color to a pillowcase. After seeing the charge, I reached out to the hotel and was told that it looked like hair dye and they threw the items out without attempting to wash them. After reaching out multiple times over the last two months, I've been told that I cannot get my money back because it caused "irreparable damage" to the sheets. I'm not sure how that is if there was never any attempt to wash the sheets. I've been wearing bonnets and hair coverings to bed for over 30 years and I've always been able to wash my sheets and never have an issue with staining! I'd never recommend this place to people of color that need to protect their hair when they sleep!

Since the merger happened and Bonvoy happened, the brand has significantly declined. I have been. Loyal customer and find that the team members that have known me, my loyalty, etc, are gone and I’m questioned like I’m a criminal. If you contact guest relations they are of zero help and do not intervene to Advocate on the guests behalf. I was in a hotel fire where the hotel refused to call the fire department but hotel staff was banging on my room door at 3am to wake me up - not remove me from my room -and the CEO's office defended these bad actions to the ground. (Also said the front desk is just as qualified to put out fires as the fire department). It’s disappointing…. You have guests who are very loyal and you back up such terrible behavior instead to making it a teachable moment. This is still a customer service industry and you are headed for another wave of COVID/flu/rsv…

I almost always stay at a Marriott hotel when it's possible for the area I'm visiting. My biggest complaint is the Wi-Fi connectivity! It attempts to automatically connect because it's the same name without taking me to the sign in page which doesn't work. I then have to forget the network and try again which also doesn't work. So most of the time I end up having to use my data! The Wi-Fi should have a unique name to each location so this doesn't happen.

We made a reservation through my account on Marriott Bonvoy’s website. They endorsed the use of Homes and Villas by Marriott. Due to hurricane Ian scheduled to have a direct hit on the area we would be visiting, we attempted to cancel our 2 night stay and receive a refund. After 2 weeks and hours of phone calls and emails we received absolutely no satisfaction from either Homes and Villas or Marriott Bonvoy. Being a lifetime platinum elite member for over 15 years, we expected at least some attempt on Marriott’s part to remedy the situation. They did nothing. So disappointed in this company to whom we have been so loyal.

The staff that made breakfast every morning did a fantastic job! Staff; Jennifer, Lalita, Alanna, Corrina, Precious, Dee, and Fernando made sure that the food was perfectly made and plentiful!! Thank you, Rich **.

The organization I work for had their annual Network Meeting at the Marriott Marquis in San Antonio, CA from 9/06-09/10/2022. Over 1500 employees attended the week long event, which costs over $200 per night, as well as a $1000 registration fee. During my stay, I purchased a $1200 gold chain for my wife's birthday at Macy's. I left the merchandise in a Macy's bag, which was also enclosed in a jewelry box. I also had other merchandise in the Macy's bag. On the day was scheduled to leave, I noticed the bag was missing. I searched everywhere for the bag and could locate it. I contacted the loss prevention at at the hotel who indicated that they would file a report indicating that merchandise was missing from the room. No one should have access to my room except Marriott staff who's responsible for cleaning the room.

I had 7 stays at Courtyard in a three week period and did not receive my points or promotion points. I called customer service at least 10 times just so they could waste my time. Emailed my receipts 5 times just to have them say that they won’t accept emails. Then they tell me to send them in my folio which will not work because their app sucks. NEVER AGAIN WILL I STAY AT A MARRIOTT HOTEL!!!!

First, let me state that I've got over 450k Convoy points. I've been staying in a Marriott hotel for over a year. The staff in the hotel is great, but Marriott corporate consistently sends a resounding message that guests don't matter. Corporate can't simply arrange to provide reliable Internet service. This is a given in any minimally decent hotel. Marriott will tell you they do it, but they don't. Here, it's constantly down and can take up to a few days to fix. Corporate doesn't respond. All it does is place guests on hold or pass people around. If you're fortunate enough to reach a person, then you're wasting your time because they don't care. This is a large corporation that treats customers like garbage that's discarded. It should be driven out of business! I will NEVER stay at a Marriott property after leaving here. To hell with their points.

First, I would like to say that my family and friends (at our previous recommendation) have always stayed at the Marriott Riverwalk (we are even Marriott rewards members) when visiting San Antonio, until now. WE WILL NEVER STAY AT THIS HOTEL AGAIN. I used Booking.com to book a one-night 8/11/2022 - 8/12/2022 quick trip last weekend. I specifically chose the free cancellation booking because we weren't sure if we were going to go. Our daughter is heading back to school this week and we decided to not be frivolous as she needed everything for back to school and of course like everyone else we are on a budget. I canceled the reservation on 8/10/2022 in PLENTY OF TIME. More than 24 hrs. before we needed to cancel. I received a confirmation from booking.com that the reservation was canceled and that there was a ZERO charge to my card.

After a 19hour drive between Houston and Virginia, I decided to stop for the night halfway in Montgomery. I tried to contact the local Courtyard but kept getting redirected to the call center where I booked my room. After driving another 5 hours I arrived at the Montgomery Courtyard around 10 PM. I showed the person at the desk my reservation number and she told me she couldn't check me in. I asked if there were any rooms available and she said yes but her "system" was down. There was nothing she could do. Now I'm exhausted and pretty upset. I called the central booking number and they couldn't do anything. I'm a gold elite member due to the number of times I stayed at Marriott locations. No more! I drove a mile down the road, walked into a Hilton and had a good night's rest. I couldn't even get a manager the next day to explain my issue. Customer service is not what it used to be at Marriott and because of that they lost a customer!

After a long drive arriving at the Springhill was a pleasant experience, it was clean and the staff was so friendly and helpful. They were quick to check us in. The room was clean, attractive, and comfortable. Having the bathroom separated into two areas is such a great idea. Being disabled having all of the bars, and the tub seat available made things safe for myself and my blind companion. We could sleep well-knowing everything had been so well cared for. Well done Springhill Inn Florence KY!

I made reservations, realized within 30 minutes, our car started to fail. We made it to the next town. I called the hotel instantly to let them know, we could not make our reservation. They charged me for the night anyway. Almost $400 with a cancellation fee. I explained the circumstances, that were beyond our control. The young woman I spoke with was exceedingly rude. I explained that I was a Bonvoy member; Silver Elite.

I called to cancel a room in Key Largo, asking if I could get forgiven a reservation. They said, "Yes and we’ll refund your money of $281. We saw that the reservation got canceled, right after we called." The money was never credited. I called the hotel and Marriott, neither would call me back but finally got an answer of too bad because the policy was 3 days. What makes me mad is I would of stayed there if they had been honest and said no, instead of losing $281. Also, I didn’t t get any points towards stays because they cancelled it. So I cancelled them.

I’m a Titanium Member and I travel week after week. I always look forward to their hot breakfast but now they suddenly stopped their hot breakfast which is sad. When you’re paying $170-$250, the least you can do is continue your hot breakfast. The Concierge is a joke now and you’re lucky to get water.. When you travel as much as I, look out for your members. Hilton Brands will be next choice of hotels. They have the best hot breakfast and their concierge lounges are fully stocked with drinks and snacks. People rely on the breakfast.

DO NOT BE FOOLED. Whenever I am trying to use the free night award that is supped to be given annually do not work at all!!!! When I search hotels anywhere in the world, the award is not eligible. Even near my hometown, it does not matter if it is Marriot or subsidiary hotels. I am going to get rid of the card and hop on to Hilton.

Marriott sent me a confirmed reservation at 8:01 PM on the day of my check-in. However I soon discovered the hotel had been closed for over a week. Customer service offered me 40,000 reward points and a room at a different hotel for a higher price. I did not want points - I wanted a room at the rate I had reserved. We incurred additional expenses in excess of $300 because of Marriott's breach of our reservation with no offers of compensation other than 40,000 points (which will not even cover a one-night stay). Several attempts to resolve this have been unsuccessful. I have filed complaints with the BBB and my state attorney general.

This is a hospitality company that has lost its way. This company has lost its way. We had our wedding in Phuket Thailand at Le Meridian Phuket beach resort. We have a general manager that stands up for lying and lazy employees and insists that this employee is good and we have never had problems. We signed a contract over two years ago and had to postpone several times because of covid. This employee messed ups bill not once but twice in a written contract. Messed up a setting chart, messed up an agenda, ignores one party during the rehearsal. Not once ever once did she apologize.

I rented a room from Springhill Suites by Marriott in Manchester New Hampshire through Priceline.com back in April for one night. Both Priceline and the Marriott websites said they were pet friendly and list ABSOLUTELY NO PER FEES. I paid for the room online and on the day of check in, after I had traveled 400 miles and was past the deadline for a refund in the room the person at the counter said there was a $100 nonrefundable deposit for my 10 pound dog.

As a Marriott Rewards member I have a certificate for a free night stay that expires on July 21st 2022. This is a certificate that I have earned and would like to use before it expires. I have lost 2 other certificates that went unused because of Covid. I called Marriott to see if they would extend the expiration date of this certificate by 2 weeks so that I could use it on my vacation. I was told no by the first person that I spoke to so I asked to speak to a supervisor to see if I could get the 2 week extension. The supervisor told me that my reason was not acceptable.

First of all their tv has very few channels. I had a program that I wanted to watch that was on basic cable and they didn't have it so I ended up missing it. Their rooms aren't that nice. And they said we had free parking but we got kicked off their basement parking where we had to move to another parking lot where we had to pay and it expired at 6 am so I had to get up early to move my car. I recommend staying anywhere else. Find some hobo's box and see if you can bunk with them.

Falsely advertised free shuttle from Seattle airport to hotel. Two days prior to stay called to confirm shuttle. Told flight arrives too late. Have to get a taxi $20/25 plus to get to Pier 91 next morning no shuttle. Another $70/100. I would have shopped for another motel/hotel had I been told to add another $100/125 to the guaranteed Lower Price. Extremely disappointed that Marriott does not take care of its loyalty rewards customers.

My hotel room was broken into. "Third party criminal act" according to Marriot consumer affairs, yet they take no responsibility because they can neither confirm nor deny what I had in my room. I am a well seasoned business man that has been through the ringer (multiple hours on hold) with an overall lack of response (lack of call backs), care, concern and a Marriot (Zurich ) insurance representative who told me I should have stuck my suitcase, briefcase and laptop in the safe!.. A bit of a ridiculous comment. I am not sure a 10 inch safe is big enough. I was even told by Marriot's consumer affairs division that if I read the notice on the back of the door I would know they are not responsible.

The Atlanta Marriott Marquis is the absolute worst hotel ever. I am a Bonvoy ambassador and have been living in Marriott hotels for two years, so I know a thing or two about hotels. Unfortunately the Atlanta Marriott Marquis provides below minimum customer service. From the moment I checked in until I checked out, it was nothing but problems. Missing keys, no bottles of water, no towels, no cleaning, no trash removal, no coffee, missing laundry...absolutely no customer service. If this is how the elite members are treated, I would hate to see how they treat the other guests.

This has been resolved to my satisfaction.

Abysmal experience! By far the worst Marriott experience EVER! Have stayed with Marriott for 40 years, was Exec Platinum and now Elite Titanium. Reservation for a King bed, but the bed was a Full size at best. Shelves and door missing from kitchen cabinets. Food left in freezer. Toilet seat broken.. We shared issues with the General Manager, Richard **, and he acted and stated that he was equally shocked at the condition of the room and he would 'make it right' while we were out for afternoon yet NOTHING was done when we returned and staff knew nothing. He was gone for evening. Not even a note explaining why nothing was done. Abysmal, horrible experience!! Stay away from this property!!

Booked a free anniversary night. The room smelled like a nasty dog kennel. Checked out without staying and booked a different hotel. This was not the first time recently that we have been disappointed with Marriott but it is the last time because they lost our business forever!

I have almost 400 nights' stay with Marriott, early 2000s they were big on customer service, they are no longer that way. You call Marriott you treated like a second class citizen, all their franchise motels, are becoming old and not fun to stay at anymore, I'm out. I'm moving to Hilton.

Just some of the worst customer service I have ever seen. I was getting a free night, but I was paying 100.00 for the credit card. Covid hit and they changed the program rules without notice. You suck!

Booked this hotel for a family trip during a long weekend in October 2021. Check-in and staff were absolutely fantastic, the rooms were quaint and cute and the location was on point!! Here's where the horror begins, the day of check-out we were greeted to broken car windows, stolen items out of cars, stolen cars, damaged tires and much more. Keep in mind this is the parking lot that we paid Marriott Q and C hotel front desk attendants to park in and the staff was very specific about where to park (UNDER THE ZATARAIN SIGN). Ok, things happen right?? How about there were about 20 cars with damage and we immediately informed the front desk so that they could alert all the other guest about their cars, they refused to alert other guest therefore everyone awoke to the same disaster as we did including missed flights and appointments.

Honestly Marriott as a whole has lost me as a customer. My reservation could not be filled as the block of rooms were not "ready". Being I had waited from just before 3 pm (as mother of the bride, I had tons of stuff to bring in) until I finally had taken a room on the first floor 3:35 pm (away from all) as my mom is 91 yrs old and didn't need to be sitting in the Lobby especially with Covid! Second we had a party in the lobby the night of the rehearsal dinner. I cleaned up that area at approx 11:30 pm as I knew I had to be up at 5am. I was given a "cart" by the staff and had loaded everything on it as we were going to also hang out after the wedding.

I had a recent stay at Fairfield Inn. I booked last minute in the middle of a 3 day power outage with on a dark a s story night. I discovered after I was dropped off at the hotel that my wallet was back in my dark powerless home. The staff was extremely rude, no empathy for my situation and I did not get a proper explanation as to why I could not Check into the hotel with proof of my booking and other identification of who I was on me. The best they could do was put me on a phone with a rude manager who suggested I walk away from my non refundable booking and go to another hotel. I finally had my dad find my id and stop it off. The room was clean but uncomfortable mattress, and fluorescent outdoor light that filtered in the room.

I am getting married at a Marriott in February. So I wanted to set up a room block. I was blown away when I received the proposal. You would think when doing a room block for 20+ room you would get the best rate they offered. This is not the case at all!! The standard rate for two adults at this resort is $607. What they offered me was $596 for two adults a night. If you go to the website and put in a senior discount it is $ 526 for two adults and the AAA is $557. I of course asked why and was told it is because the concessions I will receive. You get some discounts at the spa and golf etc and free rooms for every 15 booked.

Upon arrival at the Hotel their Computer Reservation System was not working. They could not swipe my Credit Card, but I returned the next morning and presented them with my Capital MasterCard. After returning home, I discovered they had a Netspend Visa Debit Card on File, and billed both my MasterCard and Visa. Told I was due an $813.00 Credit to my Visa Card, but nothing to date 2 weeks later and emails to both Marriott.com and directly to the Courtyard Hotel in Aruba. They took my money in one quick swipe but cannot seem to figure how to credit their error which they keep acknowledging. No Excuse - Poor Billing and Front Desk operation.

In November 2020 I booked a room at a Marriott property I had previously stayed at with no issues. The reason for my booking was to be closer to my adult children after I had a major surgery and needed some help and rest. When I checked in they could not find my rewards account but I felt that was minor. When I got to my room it was not as clean as I would have expected during the height of COVID. When I went to take a shower the following morning I found mold and mildew caked and dripping down the walls. I was not about to shower in that so I called the front desk. Nobody answered so I walked down. I was told I would need to leave the room so they could clean it. I asked how long and they said 2 hours. I explained I had just had a major surgery and 2 hours out was going to really be pushing my limits but I would take a couple of my kids to breakfast and be back after 2 hours.

We have stayed at the Marriott in Irvine since the beginning of 2021. Most recently we booked two rooms 4/16/21. The following is what we experienced. The rooms had less than adequately supplied with essentials towels, toiletries. When we arrived in the evening people were parking without paying for valet because of the entertainment on the top deck deck of the hotel so we had to wait for a parking spot. The elevators had lines of people who were not registered guest but were there for the entertainment only so we waited again in line. When we checked out there was only elevator A was available and it was packed with people. No observance social distancing at all!

Went to Marriot in Santa Marta Colombia with a group. Clean hotel, advertised a large room, gave me half of what I wanted, breakfast poor at best, dinners very good, poolside waiter staff excellent, nice pool, bathroom counter almost ripped off wall, and left with a positive PCR test while there... What else can a person say??

Unfortunately my last couple of experiences with the Marriott Hotels have been negative. In both cases the level of clean was so subpar. The 1 was just a Marriott, everything in the bathroom was filthy, with mold & mildew growing in shower & sink area, the air conditioner/heat had to be cleaned after I pointed out the thick layer of filth. The other was actually their Westin brand & during the pandemic & yet, people without masks in the lobby, the room was not clean, the alarm clock was broken & filthy!! And it took 40-60 min (after 10pm) to get someone to bring a replacement alarm clock for me & a blanket, since they had none. Also, the room itself was not cleaned to my standard, or what I would expect from the Westin & especially during COVID.

Marriott changed their rewards program and wiped out 500,000 points I had accumulated. In addition to that, I stayed at a Courtyard hotel that the service they provided was really poor at best. The hotel is located in Oceanside Ca.

The rooms were alright. It was better than most. Friendly people, very polite. The outside was beautiful. There were a lot of restaurants and stores around the area. There was a Continental breakfast. The only thing is we were facing a dirty pool and a dumpster that wasn’t emptied.

My experience with Marriott has been nothing shy of amazing! My recent stay was in Aruba with my husband for my birthday before the Pandemic took over our traveling plans. The service, cleanliness and friendly staff was absolutely fantastic. We both have decided that when traveling abroad, we will make Marriott properties our 1st option to consider for lodging, if available.

Beautiful welcoming people. Large artistic original design. Different menu. Clean large bathroom room. Rugged hall ways. Large lobby. Parking. Comfortable beds. Many area rentals information and arranged outings. Experienced bar tender.

Me and my husband stayed at the Courtyard by Marriott this week while we were visiting family in Georgia. 1st the customer service is good. They were kind, courteous and quick to resolve our concerns. 2nd the rooms, especially the bathroom needs some renovation. Overall I rated it a 4 due to excellent customer service and decent rooms.

Stayed at the Marriott in Cancun and it was terrific. Clean rooms and the best service! Food was also delicious and great location on the strip close to downtown Cancun. Always felt safe and the beachfront was beautiful.

Marriott does it right!! Marriott has the best rooms. I love the Marriott!!!! I would suggest everyone stay at a Marriott hotel! Thank you.

I booked a birthday party and had them cater the event and save at least 3 rooms. Other than the fact that my rooms weren’t ready at check in which made me an hour late for my own event, things went well with set up and food.

Pleasant environment and staff. Nice room with fridge. Linen and towels given as needed. Easy checking and check out using credit card. Carpets cleaned, elevators worked and breakfast had a variety.

The office people were nice and the room was so clean. I think you could of eat off the floor. The towels were so soft and absorbent could of used them for sheets. We will definitely be going back. Enjoyed the stay and like I said the office staff is very very nice and very helpful.

Outstanding service in all areas. Quality amenities. Respects your needs and accommodates such needs. All staff takes pride in their area of expertise; from General Manager to ground staff. I feel extremely welcome at The Marriott brand of hotels.

Marriott has always provided a quality stay whenever I've been to their properties. Their rates are competitive and the staff is always personable. I have stayed at competing chains from time to time and generally feel let down, disappointed, or just whelmed. Service is on point and the included amenities are always great.

The service was exceptional & so were the workers! It felt like we were at home. We had all the privacy we wanted & even my dog was allowed. The swimming was so relaxing. Big dinner for supper in the evening. Off to bed till the morrow!

I like the Marriott chain of hotels because they are clean and reasonably priced. They have very helpful and courteous employees. The hotels are generally located in very safe areas. Marriott hotels are well kept. The grounds are well maintained as well as the lobby, workout area and pools. An overall pleasant experience.

Great customer service. The staff was great. Looking forward to my next stay. Rooms were clean. Room service was awesome. I have no complaints with the services I received. Looking to book again soon.

They will let you do a credit card on hold and will let you pay the stay with cash. I wish they were a bit cheaper for weekday stays...

I stayed at a Marriott Hotel for a month couple years ago in Tampa Florida when I was going to have a kidney transplant at Tampa General Hospital. I chose this hotel because it offered transportation to and from the hospital and was relative within 3 miles. The hotel also was a suite with a mini kitchen, a setup for a long term stay. I found the hotel to be clean and newly renovated and the staff was extremely friendly. I truly enjoyed being there and because of that experience I always go back there whenever I go to Tampa.

I travel a lot for work, or did until covid took over... I joined the Marriott bonvoy rewards program after my first stay at a Courtyard. The pricing is very reasonable, and the accommodations are top-notch. Marriott keeps tight to its high standards across all hotels associated with the brand.

Stayed a weekend in a Aloft hotel in Ocean City MD. The noise coming from the other rooms made it next to impossible to get any restful sleep. I made the complaint to the front desk and was told security would be sweeping the floors. Well at 10 pm the noise continued. It wasn't until about 1 am when it was quiet enough to get some sleep. So much for the sound proofing rooms they advertised about. Oh yeah at 6 am I had to get up because someone in the room above or below me was up. I'll rethink my hotel choice the next time I stay in Ocean City MD.

Owning this timeshare has been such a headache overall, but this Covid situation has really given them an excuse to abuse people. I pay my $1500 maintenance on time, nothing is ever available to trade - weeks are lost and now they have to be put into Interval because Marriott won't extend the usage even though everything was closed due to covid. On top of that they never even put the points into interval- says now it will take 12 weeks to press a button - which means I will lose 3 months of usage before it expires. Endless hours on the phone and chat only to hear the same thing over and over. You have to wait- sorry. And they refuse to allow me to speak to a supervisor or manager.

I'm a long time Marriott stayer - and worked for 20 years for the company. I can't believe they are trying to politicize their product. Dumb! Too bad, Marriott, my extended family are no longer going to patronize your hotels and we'll actively encourage others to shop elsewhere. I love our Constitution too much to patronize businesses that want to muzzle other's freedom to speak their mind.

Marriott International discriminates against US citizens who have a different viewpoint from their own. I am a lifelong Marriott member but am canceling my relationship with this company today. They do not believe in freedom of speech which our country was founded on. You have a voice... do you want to support a company that does not support free speech?

I stayed at Marriott once and now I get daily unwanted solicitation calls for vacation specials. There is no way to stop it. The recorded call says press 2 to stop future calls but that doesn't work.

After negotiating event costs with the hotel and signing a contract (both in 2019 and 2020), Marriott charged us their service fees on our pre-discounted rates. This was not detailed in the contracts or ever mentioned by their event reps. Over 2 years, after spending over $1 million in event costs, Marriott's management (both hotel and corporation) would not care to resolve these issues. For $26k in discrepancies, they'd rather lose our business entirely.

Residence Inn by Marriott on 924 in Hazleton Pa! WE HAD A HOUSE FIRE AND OUR INSURANCE PUT US UP IN HERE TILL THEY COULD FIND US A TEMPORARY RESIDENTS but this is our heater in our room?? Can you believe this? The room was also infested with fleas as well! Which caused my cat to go to vet due to flea bites!! PASS THE WORD!

Christy stayed on the phone with me almost an hour after her shift ended. I had trouble getting ahold of one of the hotels and she did everything she could to get me the information I wanted. I would thank her a MILLION times if I could!!! What a sweet and professional woman. I wish I could speak to her every time I needed help resolving anything with Marriott!! THANK YOU CHRISTY!!

To whom it may concern, I am requesting a full refund of my stay on October 31st 2020 at the W hotel in Scottsdale Arizona. My stay was not only sub par but it was also extremely appalling for various reasons. First and foremost I booked my hotel for October 31st 2020 with checkout on November 1st 2020. The noise level was absolutely atrocious, understandable that there was a Halloween event but it was in the early hours prior to the DJ being assembled, and in the early morning the next day. Hotel staff did nothing about the noise whatsoever.

I stayed at the Residence Inn Marriott in Aberdeen Md. During this time of covid I was a bit apprehensive but I was told that the Marriott was taking extra precautions. I found this not to be true. I found a dirty towel in my bathroom and a candy wrapper next to my bed. I notified the front desk and was told that the manager would be told. After a week I called the manager and left a message. I also called and then emailed Customer Care. As of this point I have not had a call back. Is Marriott slipping during these times of Covid??

The hotel room was subpar and not in the least bit inviting. The room was dingy and the sliding glass door did not lock. The mini fridge had issues. The carpet was nasty. There appeared to have been a water leak in the ceiling that was poorly patched and grungy. The patio was riddled with cigarette butts (non smoking hotel). Large roaches were running about in areas around in and around the hotel. It was the worst experience that I have had in many years of staying in a Marriott hotel. After sending an email sharing my experience, I received a standard, "Thank for your email. This will serve as a teaching point for our company." Nothing about reimbursement or credit for the horrible one night stay we encountered or the fact that our weekend getaway was totally ruined by this disastrous decision to trust our lodging to our favorite hotel chain, because we can usually expect the best if the Marriott name is associated with it.

I called the Marriott Easton in Columbus, Ohio to block 30+ rooms for our daughters out of town wedding guests. I spoke with Micheal ** in sales. He informed me that he needed to get additional information from someone else in the sales department regarding questions I had regarding shuttle service. After two weeks of waiting on a return phone call from Mr. ** and having left 5 voicemail messages for him with no return calls I called the 800 number to book hoping for better results. The woman I spoke with said she would call Mr ** herself and get back with me. 5 days later and no email or phone call.

We all know COVID-19 has caused a lot of uncertainty for us in 2020 and a lot of events had to be rescheduled/canceled. I did the correct thing and canceled two hotel rooms we had booked for a event in Irving, TX. The cancellation was done two months prior to the event and two months prior to the last day of cancellation required by the hotel policy. We received a confirmation email asking us to give Fairfield Inn 90 days to process the refund due to COVID-19, no problem we understand.

Residence Inn by Marriott in Sparks, NV on Legends Bay Drive said they were pet friendly. We booked a room and when we got there, they told us there would be a $150.00 non-refundable charge for the pet fee. I told them that was outrageous and left. I also told them I did not expect to see a charge for the room for that night. Of course, they charged us. My credit card company said they are using the $193.82 room charge as a cancellation fee. What a total rip off. I do not plan on staying at a Marriott hotel ever again. I hope you enjoy my money. Can anyone say "thieves?"

Marriott deducted 100,000 points from my account for a reservation that was cancelled. I have been trying for more than 2 weeks to get the points back. The manager at the hotel told me it was cancelled and the points would be back in 24 hours. The representative from customer assistance told me it was "pending". I have emailed several times, and each time I get a different person, I have to explain the whole story and then they say it will be resolved and it never is. I don't understand why someone does not keep track of customer complaints and issues. I call, email or login with my Marriott Rewards number, shouldn't there be notes there? Why do I have to go through the whole story with each representative? And why doesn't the Bonvoy program communicate with the hotel about the cancellation? I am being told by the Bonvoy rep to contact the hotel, and when I call the hotel, I am being told to contact Bonvoy. Isn't this all one organization??

We arrived--rates confirmed were changed without notification or authorization (blame on customer, no responsibility from front desk) no bellman, no maid, no gym open, no coffee in room, limited pool use on weekends, no communication on anything, power out--no checking in on us). Blaming COVID is no excuse for zero service. I understand perfectly about being safe and have no problem following limited service, but no service and charging a resort fee for no service is unacceptable. Then when complaining about it and being threatened is unprofessional. Do not recommend!

I stayed at several Marriott Hotels in the US over the last few weeks and I can say for certain that they do not adhere to CDC guidelines. Their claims about doing everything they can to stop the spread are false! Employees do not wear masks properly if at all, cleaning of high touch objects is not frequent enough, and hotel guests are not being asked to wear masks. Local hotel management is not enforcing policy and global management seem to not care.

Sadly I am posting to warn future and current Marriott Bonvoy members and customers about an unfortunate situation the company refuses to rectify. I booked a room over the phone and was told the total was 680$ including tax. Asked about using my points then was told buying additional and using current points new total was 530$. After the stay I was charged an additional 437$ totaling 968$ for a one night stay. Currently this exact room goes for 508$ including taxes online cash. I reached out to the CEO Mr. Sorenson and Consumer Affairs Leigh **. Leigh refused to fix the situation or to let me hear the phone call where I agreed to pay 968$ for a 508$ room.

I am a small business owner that has stays 20+ nights a year for 10+ years in Fairfield Hotels. Unfortunately due to the terrible customer service I have experienced after my last stay on 7/25 I am considering moving my business to another non Marriott hotel. Due to the multiple charges on my card, my bank issued a fraud alert and canceled my card. I have had to pay a $12.50 fee to have the new card expedited out to me. This in addition to hours of phone calls & emails to resolve this issue.

I was invited by a girlfriend of mine to stay with her for a couple of days. It was great! Food was brought up quickly and the service was the best. The employees were thoughtful and kind. The room was huge and roomy. The fridge was already semi-full. The best part was the bathroom. Very spacious as well. I just loved it.

Marriott hotels are reasonably priced and they provide you reward points. They have lower cost options however some of the hotels such as Courtyard don’t have free breakfast so check before you book.

We all have choices on where we spend our hard earned money. In America, most people get very limited vacation time and when you've been saving all year for that one or two week vacation with your family you have the right to expect to be taken care of. Marriott takes care of you. In fact, in my experience Marriott goes above and beyond to always cater to the needs of their customers so their guests can have one less thing to worry about when they finally have free time to relax with family and friends. Their rewards program not only rewards you for your stays but also ensures that you have 24/7 customer service so your stay and your choice to spend your money at the many diverse Marriott brands will be a choice you can feel good about.

I love Marriott Hotels because they are located near some of the best attractions. The rooms are a bit pricey considering a lot of their rooms are small to me so in my opinion you are paying for location. The Marriott employees I have encountered are very rude. But overall I recommend Marriott because I have never been dissatisfied with the cleanliness of the room.

Marriott hotels are consistently excellent with regards to service and cleanliness. As the largest hotel company in the world, their rewards program, Bonvoy can be used at so many places including their version of Airbnb. While their prices are high, you get what you pay for.

We just love the beds in every Marriott we have stayed in. The staff has always been very helpful and pleasant. We always try to stay in a Marriott when possible.

I love Marriott! They are my go-to place of stay when I am traveling for work or pleasure. I have yet to come across a Marriott that was not staffed with the nicest and most helpful employees possible. They have and always do such a great job of making me feel like I am at my own home. The room service is quick and I always feel like I can ask for anything I need.

They’re great if you are a frequent traveler. Ideal for business people that travel often. Customer service is great for frequent travelers and just okay for those who do 1 or 2 trips per year. The parking can get expensive too. Otherwise, I’ve always had a pleasant experience.

I like Marriott a lot. We have three in my area. Courtyard, Springhill Suites, & Residence Inn. I stayed at the Residence Inn. They offer breakfast & dinner. Lunch you are on your own. You can also buy groceries and cook your own meals. They do have cookware and dishes in the rooms. It's almost close to home. The rates are a little high. I'm sure they discount the rate depending on how long you stay.

I had a great experience at the Marriott Turnberry hotel in Aventura. We had a lot of fun at the Tidal Cove. Waterpark was awesome. We loved the pina coladas at the bar. We had lunch by the pool water slide and the food at the restaurant was good. The manager of the waterpark provided us with excellent customer service. The valet parking was very efficient and organized.

Marriott has always provided high quality service at an affordable price. Comfort along with friendly, personal service is always to be expected at the many Marriott Hotels I've had the pleasure of staying in.

The hotel is clean and most of their locations have a dining room on premises. I know if you ask at the front desk the hotel always has toiletries in case you forgot to pack something as well as they will give you free laundry soap if you need to do a load of laundry.

Reasonably priced with great amenities! Very helpful and honest employees. Rooms are very nice and clean! It’s a great place to stay while you are on vacation!! There is so much to do in the hotel that you can enjoy yourself without even going out.

I really loved that they served an adult breakfast and dinner. It was nice talking with my fellow travelers over a complimentary wine and dinner. My only criticism is variety of choices. And your bathrooms are out of date. Thank you.

You always get consistency. And they are more than happy to compensate you if you are unhappy in any way. I like their rewards program and am a chairman’s club member in the timeshares. They are truly extraordinary.

Specifically, we have stayed six times at the Four-Point Sheraton Jacksonville Beach. Each time, I have said to the manager, the hotel comes across as a 5-Star Property. Marriott purchased Starwood two years ago, and their reward program is great. Since it is owned by Marriott, I felt out of the many hotels I have stayed in, the property is well worth it.

Professional staff, personable and very accommodating to guests. Cleanliness throughout coupled by great amenities. Food is good and service is spot on. If ever you need to contact the front for anything they are diligent in timing and delivery.

Marriott has good rewards programs for its guests, that you can stay for free with it sometimes. Customer service is a hit or miss depends on the person you get. Rooms nice and cozy and clean with free coffee.

Stayed in Marriott downtown Nashville,TN last August. Great location, but a bit noisy at times, from the nearby highway traffic. Within walking distance to all major attractions. Shuttle hourly to downtown, if you don't choose to walk. Hotel was clean, but in need of updating in rooms. Good fully, stocked breakfast buffet. Pleasant staff. We would recommend.

We most recently stayed at the Marriott-St. Augustine Beach! Excellent customer service. Extra attention was constantly observed to guests. Rooms and building very clean. Convenient location, and beach a block away! A must stay!

I really do like Marriott. I get a government employee discount and it really helps with the bill. Some marriotts are better than others. The amenities can use a little improvement. I have difficult hair. Pantene conditioner is badly needed for my hair in case I forget. I do tip the housekeeping staff and they always find me some of what I need. But I do love the fact there is adjoining rooms. A friend and his new wife came to town one time and my brother and myself were able to get an adjoining room. Oh what fun all night. If there was room service it would have been better.

Very clean. Well maintained. Costs for services a little pricey. I have had any issues. Very clean. The catering services provided great food. More than you can eat. Rooms are very comfy and spacious. If you have a few extra bucks to spend highly recommended.

Quality for rooms and service were very good. I felt safe and well protected. Shops and restaurants inside the hotel were very well priced and very good quality as well. Location of hotel was near the convention center where I had to go and close to a lot of the attractions of the city. Cost of parking was way too expensive and very inconvenient, but, fortunately, did not have to use my car that much. Valet service was way out of financial reach for me. Had to do a lot of walking because of the constant requirement to pay for every time I had to go somewhere with the car. Besides the problems with the parking and use of my vehicle, the hotel has a great deal to offer for the price.

No matter the location, I typically can find a Marriott. The hotel is always affordable, always clean and the service is always very accommodating. Most of the Marriotts offer useful amenities like a pool and gym and eating areas.

The rooms were incredibly clean and the beds were comfortable. The restaurant on the premises was fantastic. I ordered a salmon dish that was quite delicious. I highly recommend this hotel chain to anyone who is looking for a comfortable affordable hotel.

Very friendly staff and clean comfortable atmosphere and rooms. Very gracious and accommodating. The breakfast buffet was full and had lots of choices of food for any kind of appetite. Spacious room and very comfortable beds. Super clean bathroom.

Marriot is a global chain hotel so it's nice to see a familiar hotel overseas. Overall, I have been satisfied with their services and amenities, also the price is usually around the average price. Therefore, no complaints.

Staff very Pleasant and helpful. If I needed an extra blanket or pillow they were right there, Very clean. Good coffee. Would recommend to anyone. The continental breakfast was fresh and enjoyable. I will always book my stays at this Motel/Hotel.

Consistent across the country as far as room amenities and ease of booking. Courtyards are family friendly and usually have a pool. Centrally located around nearly every city. Rewards program on par with competition.

Marriott hotels have the best beds of any hotel.. I always get the best sleep and the rooms are more comfortable with greater attention paid to detail. More plugins, makeup area, coffee corner. When I’m traveling I look for the closest Marriott and fingers crossed there is one close by.

Enjoy staying at Marriot Hotels, they are practically all over the world. The majority of their hotels are clean and updated with great facilities. The staff, the majority of them are attentive and caring. I've only encountered a few that had terrible service. All-in-all the hotel is one that I mostly search for when vacationing.

The entire environment is welcoming and customer friendly. Amenities are well planned and up to par. The facility is well maintained and appears to be healthy. Customer requests are responded to in a timely manner. The quality of services is excellent! I feel comfortable and always at home. Checking in and out is easy and accommodating! The Marriott hotels are the first that I go to on the Internet when scheduling and booking in and out of the United States. Satisfaction is guaranteed.

I always have good luck with Marriott Hotels. I recently stayed at a Springhill Suites, and a Fairfield by Marriott. The rooms were clean & beautiful. The beds were comfortable. I find the above to always be the case when staying at a Marriott hotel. The price is so much better than Hilton or Hyatt. The lobbies are always nice, and free breakfasts are a plus, when provided. I feel Marriotts are almost luxury, and that is perfect for me!

I recently stayed at Marriott Residence Inn in Marlborough MA over 4th of July weekend with my family. Room was beautiful, the hotel staff was very helpful, only downfall was no pool due to the Covid 19 which was very disappointing to my kids. But overall We were very satisfied with everything they offered.

I myself dislike Hotels. My mind wonder as the thought of sleeping in one and knowing that thousands of others have slept there, showered there, used the toilets. No matter how clean some one told me they were who have stayed in the Marriott. And the time came when a friend had to take her granddaughter, out of town to stay for the Summer, so she asked me would I go with her and told me would be staying at the Marriott. My heart dropped. Because she knew I didn't like sleeping nowhere but my own bed. And I love cleanliness. And to my surprise I said yes.

The JW Marriotts, in particular, are terrific. My most recent trip to Singapore highlighted how great the service can be. The property itself is quite new, well located, and beautifully maintained. The service, especially in the Club, was warm and professional. I highly recommend choosing that property for a Singapore visit.

I travel a lot for my business, I can say that my experience with Marriott depends of the specific hotel you are visiting, there is not the same treatment for you as a customer in each of them. Some of them are great, most of them they are not.