Marriott Hotels Reviews

I stayed at a Marriot Hotel in Fairfield, Ca for several months for work and I was very comfortable. The rooms were very large. I had a studio and it was suitable enough to live in. The place is clean, quiet and has good breakfast and evening meals. It was a great home away from home. The gas fireplace was an added benefit that was a great amenity. The kitchenette and full size refrigerator were perfect when I cooked at home otherwise the evening snacks were sufficient for meals. The staff were EXCELLENT!!! The management always went out of their way to provide excellent service. They were always proactive and listened to their clients. Very friendly and accommodating staff. As an example when I was ill they went to the store for me to purchase an item and brought it to my door within 15-20 minutes. The evening that I checked in they called my room to see if it was to my satisfaction.

I refused to stay in Boston over parents weekend, at $350.00/night & up. The Boston Marriott in Burlington, MA was affordable (mother & 2 daughters) and close to my daughter's college. Good service. Rooms are very clean, comfortable & nice. Also, parking was civilized: no charge and easily available. I'm totally happy at this hotel and will stay there again.

The staff at both hotels could not have been better in Vienna and Woodbridge, VA. The staff, quality and amenities were more than excellent. The whole family enjoyed the entire weekend. Dining room layout left a little to be desired, mostly for couples, in their defense we were traveling with a fairly large group of eleven.

Well how about pre paying for a room and Marriott saying the room isn't paid for. Then a rude agent does nothing to help the situation, claiming they can't even discuss the reservation with you. Pathetic, crappy customer service. They should be embarrassed. Find another hotel chain. If you have a problem they will do nothing to fix it!

My experience in the Chambersburg, PA location was great overall. The staff was friendly and Sarah, the location manager, is a pleasure to work with. She always seems to know my name and goes the extra mile to ensure my stay was a great experience.

Marriott Hotels San Francisco, California, USA is a quality full service hotel. All you need to do is ask and your request will be accommodated with a smile, rooms are quiet and very comfortable. Amenities, linens, closet space ample. Customer service based hotel with class and style.

I loved that Marriott Courtyard in Dallas, TX, USA & didn't want to leave it! Everything at this Marriott Courtyard looked new, pristine & clean. The breakfast buffet was lovely. The rate was 30% less than I paid for a room at a nearby filthy rundown Motel 6 with broken door lock!

I rarely write a blistering review, but Marriott & SPG have earned this one. I received a notice that I could link my Marriott Rewards and SPG rewards accounts, and that my Marriott status would apply to SPG. That occurred; however, I was 4 days away from platinum status (75 nights) with all Marriott stays, and decided to book a 20-night stay at a Sheraton property (much more expensive). I since learned that those 20 nights WON'T apply to my Marriott rewards status. Called the SPG rewards customer service, and was told this is their policy - there is nothing they will do to remedy the situation - and, it will be another year before the account sync process will be finalized. Marriott - SPG executives, brilliant policy decision - mistreat your most loyal customers, because of your system sync issues, and don't allow for a manual override of the policy to appease us. Client delight score - less than zero...

Marriott has always been a good place to stay in any of the hotels. The one in Alabama was very clean and the workers were fair, respectful, and hospitable. There was also a good parking.

The new "Marriott" is the old Sofitel, a hotel I had frequented in the 80s & 90s. It is just as pleasant an experience now as it was then. The ambience at the Edina, MN location is all there, from the front desk to the room. The restaurant has changed... not for the better. Under the Sofitel banner it was French, and very comfortable. Now it has been changed to an open environment which is quite noisy. They're trying hard, but missing.

Although we were only in their Detroit, Michigan branch overnight, the staff was very helpful and pleasant. The rooms were clean and it was very quiet. We thought the breakfast nice but very overpriced.

The staff at the Birmingham, Al Marriott was professional & courteous. And quite helpful when I had to unexpectedly, extend my stay an extra night. Enjoyed the accommodations and the location was excellent. The experience was pleasant.

I like the location of the Marriott Hotel in Beorne, TX. It is a nice place to stay with a friendly staff. The hotel is clean and pleasant. My only complaint is the pet policy. Online, it says the hotel is pet friendly so I picked a room. No mention of an up-charge online. Got surprised at check-in. I think charging an extra $50 for a small dog is ridiculous.

Marriott Hotel in Washington, DC is a beautiful place and excellent customer service. All the staff was very friendly and accommodating, the room was nice and the concierge suite was well-stocked and keep extremely tidy. The price of the room was great for my stay.

Marriott in Overland Park MO. As I am writing this review at 2am and since the beginning of the evening there are dozens and dozens of people on the floor screaming, drinking, shouting. Reported to the front desk numerous times since 10 pm and staff acknowledge the problem but was not able to control the chaos. This is an executive floor - meant for business. Hotel hosted and sold rooms to attendees of Masonic conference and placed hundreds of them throughout all floors. Cannot tell either because hotel allowed members of masonic group free behavior or hotel staff could not control them, but drinking screaming partying right in the corridors was going on until 2 am. Total disregard for other people staying at the hotel. Hotel could keep at least one floor for other customers, but they didn't. Impossible to sleep or rest at all - what about people who have to work or drive tomorrow morning? I never have experienced anything like it! Total chaos!

Booked room months in advance. Paid at 2:30 pm. Verified two beds. Was told check in was at 4 pm. Was told sold out the night before which should not matter when booked months ahead. Was told room not ready be ready at 4:00 pm. Go back was told sold out. Would have to take a king bed. And they sent a deflated blow up mattress for our two tween children to sleep on. I have stayed many places because my job also requires travel. I have stayed more times than I could count in Charleston. This was pretty unbelievable. To make matters worse my husband on a heart monitor been in hospital. Did not need this stress. Thanks for helping to make my choice if where to not stay in the future.

The Marriott at Williamsburg, VA was awesome! It was the nicest stay we have ever experienced. They helped us with a handicapped room for husband. We will only stay at Marriott.

Marriott Hotels Orlando, Florida, USA. Bell hop walked up. The room originally givenl looked like a rock n' roll party, so stuck by elevator in another room. Made to wait although made reservations well in advance. Unacceptable.

The New York Marriott Marquis is in a great location and their staff is accommodating, making it well worth the effort and a choice place to stay. The rooms are comfortable, although the same size as the Marriott standards state. Roof top revolving restaurant is tough to get a reservation, but a great place to dine.

Pleasant awesome staffs, great atmosphere and location at Niantic CT. When I arrived the front desk was very pleasant, courteous and cater to your needs, my room had a great view, very comfortable bed, bathroom well kept, great choices at breakfast.

The experience was very welcoming and comforting. From the front desk clerk to the food servers, the service was excellent. The staff was very helpful and attended to our needs. The ambiance of the hotel was also very delightful. I will recommend Springhill Suites, Orlando to all my family when they're traveling to Orlando.

We stayed at your Marriott Harbor Bay FL over New Year's. 6 of us flew down, $2400, I used 400,000 points, we ate bad fish and undercooked chicken at the restaurant near the Pool bar on day 2, and we all got food poisoning that ruined our vacation. Our trip was ruined! I contacted the hotel and all they offered was a $500 refund. This is not acceptable, please all I want is our points back and the refund for daily resort fees (that we couldn't use) for our 3 rooms and the meal that made us so sick and ruined our reunion. I sent several emails, numerous calls to hotel and customer service with no response after their $500 Payment offer. I've been extremely kind and patient. Being Platinum apparently means nothing, so much for loyalty!

The services at the St Louis, Missouri location were slow. Our plane was delayed because of weather. No discount given for additional night we had to stay. No microwaves in rooms. Small menu for restaurant. Anyone can cook breakfast, but apparently they could not. Gym was nice though. Bellman was okay and concierge was very informative about the area.

I enjoyed my stay at Marriott Hotels Colorado. Very clean, inviting atmosphere upon entering. Staff was pleasant and professional at all times encountered with. Rooms were clean, beds very comfortable and noise level was low.

I bought a vacations package with Marriott Vacations in 2017 April. It is valid for an year. So I booked for 1 BR villa At Marriott Grande Vista, Orlando to stay from April 1 to 5, 2018 paying peak season tariff as well. But I got the call from Marriott Vacations and I was told that there was a mistake that rep who took my booking, booked a guest room so it is rebooked for 1BR but for April 4 to 8, 2018. When I told them it is not suitable for me, they said they can book me for April 1 to 5 at Marriott Cypress Harbour which is not comparable to Grande vista quality.

We have experienced issues with a few of our Marriott stays over the last 6 months. We have experienced dirty rooms, discrimination for using a service animal (this is an entire story-don’t stay with Marriott if you use a service animal-PERIOD), rude service, and problems with our rewards accounts. After every incident I talked to either the front desk or called Marriott directly, and have had HORRIBLE CUSTOMER SERVICE. They do nothing to resolve issues and are rude and unapologetic. Staff seems poorly trained and Marriott no longer seems to value customer happiness. We will no longer be Marriott customers because of these issues. I recommend Hilton hotels. Their customer service and hospitality is much better!

We booked a room with The Marriott and were charged a fee in advance and when we tried to cancel 6 days prior to our lock in date they refused and won't refund us our money. The dates they are saying are not what we have on our paperwork in BOLD and every person from Marriott; Marriott Rewards, Marriott Customer Service and the Actual Marriot Hotel where the stay is can't refund us because they "don't have the authority". I have provided them with all the information and still they are blaming another company but the charge on my credit card that shouldn't have happened is from Marriott.

We arrived early at the Marriott Hotel in Budapest, Hungary & they stored our luggage and gave us access to the business center. They assisted with local dining, attractions and transportation to the airport after our stay. The room was spacious and comfortable. We had an early morning flight and they provided a sack breakfast to consume on the way to the airport.

Louisville downtown Marriott - Room was filthy, with candy wrappers on floor and hairs on shower wall. Took three trips to the front desk to get the room key carded correctly. Only one elevator worked. Walls were dirty, and elevator in garage area was disgusting. Upon leaving it took two days and three telephone calls to get an email receipt for staying there. I work at a Fairfield and this place needs their franchise tag pulled. It's not worthy of Marriott standards.

When we first arrived, the lobby area was not initially visible and my husband had to locate a security guard in order to find out where we were supposed to check in. However, because of renovations, things will be in order soon. Location is good as the Pittsburgh, PA hotel is right smack in a residential area.

Check in at Marriott Hotel in Valdosta, GA, USA was really smoother though the booking mechanism screwed up by booking one king bed instead of two queen beds. The receptionist helped in getting two king bed rooms at no extra cost. Also, the cleanliness of rooms is at peak. The breakfast in the morning has all types of healthy ones.

Rooms were very nice and clean at the Marriott in Baltimore, MD. The staff all had smiles on their faces from the doorman to the wait staff, etc. They were the most pleasant group of people. It rubbed off on the customers. I'm sure. We had a very enjoyable stay.

I felt like home with the Marriott Hotel in Baton Rouge, LA United States. Friendly staff, heated pool, a gym, no hassle when we needed fresh towels. The atmosphere was very clean and rooms are very roomy and nice.

Lincoln, NE - They were caring enough to save the items I left in my room, and see that I got them. We also had a problem with the heat, but they sent someone to fix it. And, we had a problem with our key, and they saw that the lock was serviced.

Hotel food in Burlington, MA is extraordinarily good; service excellent; ambiance serene. We've been going here for many years. Staff knows us well and always makes the effort to go the extra mile. They omit valet parking fees or send up wine for our anniversary. Property is near equally excellent restaurants (Venetian Night, Winchester) and only twenty minutes or so from Boston. A great weekend getaway place. Has beautiful garden, grounds and outside part of restaurant overlooking pool. Our favorite place when going north to Boston to visit friends.

Beautiful property with clean rooms and good service. Wonderful. The hotel is in keeping with Marriott standards. The room was very clean and modern. The employees were very helpful and attentive to their guests needs.

The staff at the Marriott Hotel in Ann Arbor Michigan was pleasant and helpful. It is a small hotel but very nice. It was centrally located and not far from the university. I will be staying there on my visits to my granddaughter, who will be starting her freshman year September the 5th.

Newark, NJ - We thought the room itself looked like it badly worn and needed remodeling. The shuttle between the airport and the hotel did not run often or on time. We had to walk across to a nearby hotel to catch their shuttle. Breakfast ended at 9:30 AM, which was odd and I actually was locked in the breakfast area while scrounging for leftover food (I chased the cart with the eggs and sausage). Also, my oldest son was offered any type of drug or liquor while paying for a pizza in the lobby. Naturally, he told me what transpired.

I really enjoyed it. The staff was very friendly and helpful. The beds were extremely comfortable and I wish I had one at home. I would recommend the Marriott hotel in Tallahassee FL to everyone.

We are Marriott cardholders and booked a room with 2 double beds for SoHo in NYC for December 22-26th 2017 at the rate of $145 per night. The room could be canceled by Dec 19 with no penalties... Dec 20, 2 days we are to arrive, I received an email from Marriott at 3:42 PM stating that I didn't have enough points to pay for the stay and to call this 800 number. When I got home from work, I called and was on hold for 1 hour... spoke with several different people and no one could help me.

The Sumter SC location was great, hotel had a modern feel. Housekeeping need to do a much better job at clean though. There were dirty glasses left in my room turned upside-down. You can tell it was not washed. Still there for 2 days.

We were in a dump at first up the street from the Marriott. We stop the Marriott in Baltimore, Maryland to stay there instead boy did we get an awesome room. The guest services was awesome. We will always stay at any Marriott's plus the sister hotels to the Marriott.

Marriott Hotel Aberdeen, MD. Clean, convenient hotel fantastic for baseball fans. It has a Courtyard and Residence Inn attached but it's difficult to stay at the Courtyard and pay high amounts for breakfast/drinks when I could walk through a door to get free breakfast and happy hour apps. The hotel itself is very nice but I would prefer the amenities at the Residence.

I tried to get a lower rate when I arrived at the Marriott hotel in Greenville, SC and was told I could get a lower rate because I booked through a third party. I could not call the Inn because the only phone listed was a toll free number not a local number. Was told I would get an email copy of my bill at checkout but I never got an email.

We've been longtime customers of Marriott Hotel. My elderly parents were in town visiting and had stayed here before. We booked 11 nights and after the first night, my dad tripped over a parking stump in their low light parking lot after coming back in the early evening. He scraped up his head, hands, knees, legs and we reported to 3 bellmen and the PM supervisor. After a couple of voicemails to the mgr, no one responded or bothered to come check on him. On the 9th evening, the mgr asked us to file an incident report and said he would not do anything for us. He was not genuine and lacks empathy. It's common decency to check people who fall especially if it's a place of a business and you are a so-called manager. Seems like Manuel (manager) showed a lack of empathy and is not capable of leading or training his staff in this department. Horrible way to treat guests! Marriott should be ashamed and they should consider getting a real leader.

The desk personnel at the Marriott Hotel in Traverse City, MI were friendly and looked me straight in the eyes. They asked what they could help us with and recommended a couple of places for dinner. They made us feel welcome and were sincere in their offers to help.

Marriott Hotel in Dulles airport was comfortable and clean. The restaurant had a nice variety of food and the service was good. It was my first solo night in any hotel and I felt safe and slept well.

Major bed bug problem that traumatized me in Marriot Hotel Winston Salem, NC, USA. I called corporate and they did nothing. They acted as if they could care less. No one followed up on me. No one tried to reach out to me and apologize let alone trying to restitute me for the loss of my belongings or at least something.

Toronto, Ontario, Canada - Bell boys (men) were disrespectful and rude. They would not help with our vehicle or bags. The cleaning staff was very helpful and courteous and the Front Desk was 50/50.

Baton Rouge, LA - exquisite, staff on point when you call, room 4.5 stars overall. The dining area- oooo! Try the Fatoush salad and quinoa, a salad that I was elated over. I asked for fresh Rosemary (I love this herb) and they got it for me!

Stay was nice and would stay again when visiting the city of Baltimore, Maryland. Complimentary breakfast was good although I about missed it. But DID Think VALET was A LITTLE pricey.

Front desk in Houston Texas will tell you, your information is always keep safe. The rooms are beautiful, fresh, everything is in the right place. It's quiet, clean and has good food. Parking is very safe, good for the whole family. If you have a big family this is the place to stay.

Very nice rooms, wonderful beds, and good location in Greenville, SC. I have seldom had a better night’s rest or a cleaner facility. Like many places it seems to have tried to retrofit a larger breakfast into the existing space but not as successful as might have been done.

Orlando, Florida - Safety was our concern, the parking area was well lit, security patrolled, anything we asked for was provided. We stayed in a suite with kitchen facilities, all appliances worked great. Had a good view from the balcony, property was close to all our sites and the desk provided maps, etc. It was great having morning coffee on the balcony.

Because parking is valet, there was a wait as we arrived at the prime time for check-in. Our room at the Houston Marriott was as expected and we loved that breakfast was included. We are partial owners of a Marriott product in another city, so we like to stay in the Marriott family when we have the opportunity.

Milford, MA - The front desk is amazing, check in is painless, free parking, close to restaurants and shopping. I stay here every single time I travel to MA, this is a must stay for me.

I loved the atmosphere, staff was attentive, and the room was comfortable. Frustrated with so much costing extra. Parking daily fee, pool tool rental, and internet/resort fee. The Marriott in Orlando, FL is not an average price hotel but a luxurious one. Room cost should be inclusive of average incidentals low me parking and pool extras.

Marriot Hotel Anaheim, CA - The front desk staff was knowledgeable, kind and very helpful. They went above and beyond making recommendations for where to eat, local attractions and even upgrading my room. The room was spacious, quiet and just what I needed for a relaxing getaway.

I have stayed at the Marriott over the years several times and recently stayed in November. My 4 children and I had to leave our home unexpectedly and we went to the closest place to home, or so we thought. Our stay started out ok but quickly turned into a nightmare. We originally planned to stay 5 days. Unfortunately our home wasn't ready so we had to stay longer. So I went to the GM and made him aware of the issue and asked him if he could give us the friend and family rate due to the circumstances and our loyalty. He told me he would do what he could and get back to me in 30 minutes. He never did, however, one of his employees told me that he gave us that rate and that once you stay 5 days you get the 6th day free and then it starts over until the next 5 days and so forth.

The exterior of the Marriott hotel in Jacksonville, FL was inviting with beautiful landscape as well as the interior design. The staff was available to assist me as needed with checking in and other services.

As always any Marriott Hotel stands up to our standards no matter where it is located. The beds and linens are always outstanding and depending on which group the concierge and on site restaurants are great and the health (pool, whirlpool, exercise room is clean and nice to use with enough non-room towel to enjoy your exercise and or relaxation.

The Marriott Hotel in Portland, Maine is a good place to kick back. Staff were excellent and very helpful about points of interest and how to get there. Just a very good experience all around. Would recommend.

We loved this hotel. It is very far from town, but that is part of why we liked it. Nice accommodations, beautiful grounds. Very friendly front desk.

Indianapolis Marriott Downtown - I am a regular traveler, typically 45+ weeks a year I am in a hotel room, mostly Marriotts & Sheratons over the last 5+ years. I arrived Dec 11 with a co-worker, after being remote for 3 weeks (holiday week included) to find that the bag we left with them had been discarded - our bags with a Marriott claim check on it. The following day, I had to replace my essential items (make up, hair products, shoes & bag); we were working with a manager.

My Garmin Fenix 5S was stolen while staying. I reported it same day stolen from my room. Filed a police report, have called manager over 8 times, complained to Customer service, speaking to three people, whom the supervisor said they would follow up, no follow up occurred. Manager told me he would investigate for the past month and half. The person I reported it to originally never communicated info to manager. Then when checking out that same person acted as though they didn’t know me and told me a story that a guest had found it, took it home and called to say they could ship it back. After I told them I had filed a police report. I left a message for mgr. No callback. Call manager who says he knew nothing about the story or that I had left another message with this individual. I have contact the Marriott over approx 12 times and no one has bothered to call me or follow up as promised.

Enjoyed our stay in Marriott Fredricksburg, VA. The hotel has helpful staff, clean rooms and a well appointed lobby area. When I asked for restaurant suggestions, the restaurant they recommended was good food, with a local atmosphere. Enjoyed the whole experience.

Has in room wi-fi, upgrades when possible, outstanding morning breakfast, a great bed, a good TV channel selection and the best staff of any place I have ever stayed. Make the FIS South Austin the go-to hotel for me whenever I am anywhere near Austin.

Well cared for in extended stay room. Marriot Chicago extended stay room was very clean and roomy. The large full kitchen was good as I also kept dinner items for myself. The room even had a living area good for TV viewing and just lounging around. An outside common barbecue was another plus.

The hotel is in walking distance to Zurich central train station. The hotel is spotlessly clean. The rooms in the new wing are most modern, and comfortable. The staff is friendly, and helpful.

The Staff at Roanoke, Virginia lets the Guests know they are appreciated. The hotel had just been renovated. The parking lot was full which indicates how wonderful the hotel is. Service was outstanding. It was close to the Interstate and across from a shopping mall.

Our stay was AWESOME at the Marriott (State House Convention Ctr) Little Rock, AR. We are staying again on 9/8/2017 for my company's 10 Year party for Arkansas Blue Cross Blue Shield. It was very very nice and felt like home.

Got a room for 200 plus a night at the Pittsburgh PA location. Got in the room. A.C. would not work right away. Took 4 hours to get the room to 74. Noticed water stain in ceiling that had mildew very dated. Very sad. Thought it would be better.

Do NOT get a room at the Courtyard by Marriott on Blairwood Dr. in Louisville, KY place! I booked this room through Groupon because my Uncle was diagnosed with inoperable cancer back in October so my family decided to all come together for him for Thanksgiving. After fighting traffic and traveling all the way from Florida we were late for dinner so we stopped by the hotel to grab our key and then headed over to my Uncle's for dinner. When we returned that night and took our luggage to our room we found that the room had not been cleaned from the previous tenants. There were pretzels all crunched up along the side of the bed, someone's deodorant was laying on the floor by the window and one of the beds had not been made. So I went to the front desk and asked for a new room which the manager promptly gave me and apologized profusely.

I was surprise the hotel in Adelanto California was nice inside and the personnel was very kind. The hotel was quiet with a beautiful view to the mountain. The price was also reasonable.

The staff was wonderful, very friendly and helpful. The rooms comfortable and clean. Extras everywhere and the breakfast was outstanding. The location in Easton, MD was easy to access but away from road enough to be quiet. This location was near shopping and many places to eat.

We stayed at the Marriott (San Antonio, TX) on the "River Front". The view from our room was exceptional; the service was excellent; the convenience of being on the River Front made for extraordinary convenience. The room was clean and the staff professional. Rated highly!

Shanghai, China. Excellent hotel, great staff, friendly and attentive people. The staff at this hotel are great and the location is very convenient. Hotel of choice in Shanghai for me and always pleasant from arrival, check-in, the Club personnel until check out, all are very professional.

Charleston S.C Lockwood BLVD. - Everybody is friendly and very helpful! Restaurant has great food. Atmosphere is great. They have very friendly wait staff. Bar has happy hour. I will stay again even if not on business.

Marriott Hotels South Carolina has good value for the price. Professional staff. Signing in very pleasant and helped us find a good local restaurant for dinner. Suite was clean and well prepared. Breakfast in the morning was well done. Checkout was easy and quick and allowed us to get on our way to our final destination.

Vancouver WA. Wonderful staff with great updated rooms. They were updating rooms during my stay and I had three different rooms and they were all great. Also the staff was awesome. They were always right on my every need. The grocery shopping was also amazing!

This Courtyard by Marriott in Toronto Canada was outdated, look more like mid highway motel with cheap furniture. Not the standard expected from Marriott. The reception area was also dark and not inviting.

I really enjoyed my weekend in Marriott Jackson, MS USA. A little pricey, but was pleased with the customer service and they was right on time when I needed anything. The atmosphere was very pleasant and friendly. Would recommend this to my friends.

San Ramon, CA. As to the one bad apple: I was in possession of my verified AND PAID BY MY VALID CREDIT CARD RECEIPT and was told by this ill-mannered female that I had to give her my credit card, the same one with which I had made the reservation. She told me that it was Marriott's request to have a customer provide her/his credit card so that they could put $80 incidental charges on it in case I departed without checking out. I am a Major General in the United States Army and have never been forced to hear that last part of what I considered an insult!

The room at the Marriott Hotel in Huntington, WV, USA was nice and breakfast was good. However, have found bugs since we stayed, don't know where else they came from. Nevertheless, staff was very helpful that weekend.

Marriott Denton texas - Everyone was very friendly and helpful. You have a back deck area with a fireplace where you can sit out and chat. Also in your room you had a bar with all the necessary things to accommodate you.

A motel in a beautiful paradise setting. Prime location (Kailua-Kona), gorgeous scenery, and a great price especially considering it was in an expensive place like Hawaii. If I am lucky enough to go back to the Big Island, I most likely will stay at the Marriott again.

Although the room in Marriott Hotels in Boca Raton Florida was nice, the view was horrible and it looked over roof. I felt for $175.00 a night and it could have been better. But there was a pool and a gym and it was in a very nice area and located to shopping and highways. The all around stay was very nice.

Chicago, IL. My visit to Chicago, IL was for a work-related visit. I booked a room at the Marriott because it was within the corporate limits on daily spending. The checking in and checking out process are very expedient and require no effort whatsoever. The room was very clean, as was the hotel seating area and restaurant. The service provided by the personnel was above that of other hotels in which I've stayed in the past. Polite personnel provided great service. I try to stay at a Marriott each time I'm on travel for work, and also when I travel for pleasure.

Marriott Hotels in Roanoke, VA - Called 3 times for airport pick up late at night; cab driver called to help and they find ball came. Then room key was not working and I have status!

I stayed at the hotel in Cove, Bahamas managed by Marriott, horrible service, 97% of staff were rude and disrespectful, way overpriced rooms, service, food and beverage. The water park was dirty & unsafe.

Seattle Washington. Very pleasant and clean. They gave us fresh baked cookies. The only negative thing I can think of is that they were a little (check-in) uppity, attitude-wise. I'm from a small town. That's all.

Rocklin, CA. Had bed bugs. Rooms are terrible and dirty. Toilets were dirty. No fresh towels and washcloth. I would probably report how bad the rooms are. And also the girl at the front desk was NO HELP... JUST DOWNRIGHT RUDE.

Marriott Hotels in El Paso - Clean, great staff, great amenities but bedding could use some updating relative to the pillow quality. Needs some attention to detail and comfort overall but front desk staff is excellent and attentive.

You must stay at Marriott Hotel Marquis Atlanta, GA at least once! Great experience! Great stay, friendly staff, good food, great beds, had a great time! From the time you pull up you are enclosed. Easy enter to lobby area and you are greeted by staff with a smile of welcome and they really sincere! That's worth it to me. Sets the whole tone right off the bat!

This was a Fairfield Inn property. There is a nice indoor swimming pool. The room and bathroom were very clean. The location in Marion, OH is close to several restaurants and interstate access.

Grand Junction. Pleasant. Rooms were not as clean as I expected. The hot water took forever and the staff treated me like they had better things to do. Wish they had a gym & the pool was crowded with drunk men yelling, “I love you bro.”

The reason for my visit, had some friends drop by to visit. We had complimentary dinners and Wonderful breakfast. Enjoy their dinner and breakfast and got the extended stay accommodation and great price. Later in the afternoon we made use of the outside patio, this allow my friends to free and enjoy good clean Air. A fews days at Tyson felt like home. The Big Bed, and fully compact kitchenette, and store, where we pick up sodas, soups, cracker etc. The laundry met my washing needs. The staff were always there to meet My needs, a extra remote control, A extra bed, some linens, or just to Put my mind at ease, they always answer the phone, and meeting other people that felt the same way. Thank to The Marriott, we have found a home, so to you folks, I feel Every-time that I stay at the Marriott they stretch their hands towards me to welcome me home. They my family, and I love returning To visit my Marriott Family.

I am very unhappy on how The Marriott Management team is handling my complaint. The director Pedro ** at the Aruba Surf Club lie to my face and tried to cover up what he did. After I showed him the picture of Robertiro ** and Pedro ** in the act that they said the vendor did. After I had to Investigate my due to lack of cooperation from Marriott I found the director Pedro ** had words with the vendor that he want the guest to have the Marriott staff move lounge chairs. I moved the lounge chairs myself under the umbrella I rent only to have the director Pedro ** to take his anger out on me and my 5 children. It took me 1/2 a day to try to find out what happen. I do not trust this hotel if the person in charge lies and tries to cover up what he did. After showing him pictures the tone begins to change but what never changes is that a liar is always a liar. I am here for 10 days and that disrespect I am receiving from zero response spoiled my Vacation.

I've stayed at many in most states, Germany and Canada. Professional and constant quality. They are always very aware of my status and anxious to do anything they can to enhance the experience. My room and location preferences are consistently met as well as exceeded with frequent upgrades.

I love that TownePlace Suites Linthicum Heights, MD, USA has large shampoo, conditioner, and body wash dispensers mounted in the shower. Very nice accommodations. Breakfast is provided, along with some dinner meals. Well kept, well lit and friendly atmosphere.

The Marriott Hotel was at Fort Myers, FL 33966 and I arrived 2 hours after check in on a reserved room but room not ready. Finally got room and A/C broken, smelt like wet dog, no ice and Phone didn't work. Got moved to 2nd room. A/C broken and no ice in middle of summer. 3rd room A/C worked after maintenance came in to fix it. Still no ice in entire building.

Marriott Simi Valley CA - Rooms are clean, beds are comfortable and prices are reasonable for the quality you get. I have stayed at this hotel many years with my daughter and we both enjoy it every time. We get the best night's sleep there.

Silver Spring MD. Hotel room was pleasant and clean and staff very helpful, friendly and knowledgeable. The hotel is located near multiple restaurants, grocery, clothing, accessory stores. Convenient access to bus and metro. Only about 30 minutes from downtown DC.

Marriott Florence Alabama - It has a spa and a restaurant that turns in circles and you get to see the panoramic view of the river there is along with live music on the weekends. It also has indoor and outdoor pools. Love it!

I have been a loyal rewards member for well over 10 years. Whenever we travel, we always stay at a Marriott hotel. Not anymore. My husband stayed at a TownePlace in Eastchase Alabama for over a month. He used my rewards number but because the reservation was in his name it did not count towards our rewards. When we called, we were informed that he would need to create a rewards account to get the credit and then we can swap the points to my rewards number. WHAT! That is the dumbest process/procedure I've ever heard of. We are done with Marriott. I will NEVER stay again.

Dearborn, Michigan. Had problems getting comfortable accommodations. Go online and look at the rooms you have to pick from. I didn't with two service dogs. First hotel stove and kitchen light didn't work. Where I took dogs out there was ** everywhere. Moved me to another Marriott. First room was a one very small room. Complained. Finally moved into a suite with two rooms, kitchen but tree in front of patio. Dead birds took days to pick up!!! This was my first stay at a hotel so I didn't know what to expect but I do now! You have to make it clear and know what accommodations they offer.

We arrived in Ottawa, reception was great, asked for larger glasses in room and arrived shortly. Breakfast very good, very helpful on giving us info on sites to visit, overall excellent hotel.

It would have been better if the Marriott Hotel at Oakbrook Illinois would have called our room when our pizza arrived and for the price of the room they should have included Wi-Fi in the daily rate.

My husband and I booked a two night stay at the Marriott Courtyard at the LaGuardia Airport in NYC. First, upon check in, they could not find my reservation. After 30 minutes, the manager Salah then reluctantly agreed to give me the rate I had booked at, less $30 nightly incidental fee. This was on top of a $30 nightly parking fee. Salah and I exchanged some unpleasantries, and then he threatened to not honor my reservation and deny me a room. In all of my years as a Marriott rewards customer, that had NEVER happened to me. I asked for his business card, which he then threw down on the counter and stormed off. I reported my complaint to the Marriott and I will never frequent that establishment again.

It is my first time to use Marriott award. I saw there was a event called "2 stays for one free". So I reserved two nights in hotel. And I send the email to the customer service to make sure it is successful for me to join the event and can get the promotions. But half month passed away, I don't even get any reply so I called them. And they told me 2 stays mean separate orders. And I cannot get the free night. I told them there is no any explanation about the rules. And my mother language is not English. Two nights is equal to two stays. They really do not care my loss. And just repeat the useless stuff again and again.

The Marriott is not this run down hotel with awful rooms. It's quite an attractive place with decent breakfast and nice rooms, but their billing practices and the way they handled my money is absolutely atrocious. I checked in on October 12th around 10/11 pm from a 18 hr drive with my husband, mother and 3 small children. My card was charged $690 for 4 days and I was supposed to have $20/day of "INCIDENTALS" returned. That went without a hitch. The problems initially started when my family and I came down the first day to leave and someone at the front desk said "WHAT ROOM ARE YOU GUYS IN?". We responded and she said she received a noise complaint. We were lost. This was the hotel's mgr. mind you, she said she came up and didn’t hear anything. So we said sorry we've been keeping them quiet and said no one ever knocked.

No one will do anything about it. I have spoken with both hotel managers and corporate Marriott. I filed a complaint with BBB and got a response from a Liaison, meanwhile, my bank account is overdrawn and I am getting additional fees... So here it goes... My original confirmation was for the Courtyard Newark airport. I booked this room with points, a certificate and points + cash which I paid $100 for 8000 points. This covered my 3 nights. I checked in for what needed to be a very quiet work weekend because I had deadlines to meet.

Well I need to write this because I look for upfront and honest companies. I arrived in Maryland at 2 am after driving from Florida for an appt and decided to wait and check in later to pay for a whole day before my appt. I asked what was the earliest I could check in. I was told 9:30 am. Well I had been waiting an hour after arriving back at 9:30 am. Everything was based off my check in to get ready. If that is the gold member service I no longer wish to be a part. Keep it upfront and honest.

Marriott Times Square - Has anyone else been involved with Marriott upgrading your room and not being told VERBALLY that they did this... And had the front desk LIE about the whole thing. This HAS NEVER happened to me EVER and I cannot help but think something SHADY is going on... Like upgrading for more money and filling QUOTA or BAIT AND SWITCH... I love the hotel and have stayed numerous times and NEVER have I gone through this before... I am just trying to see if anyone else has had this happen or who I can contact about this!!! There has to be help somewhere???

I am trying to merge my Marmot rewards with Ritz Carlton rewards. I have sent several emails to Marriott and at this point it is quite farcical. Continue to bounce it back, saying "We have received this email. Please confirm this by responding to us..." I cannot understand how any business can employ such people. There are many hotels in the world...

Just because Marriott is on the Fairfield Inn sign doesn't mean it is up to the Marriott standards. This is a rundown motel with poor service, very rude assistant manager and staff and terrible service. Even if it is a middle priced hotel, it isn't worth it. Too many nice hotels nearby. We moved across the street to the Courtyard Marriott and had an amazing staff and a meticulously clean room.

Made reservations to Springhill Suites in March 2017 for rooms in May, and paid by credit card. My wife had an accident which required her to be hospitalized. I called to cancel and was informed they could not refund my money. After many calls I compromised and accepted two days in the future. I reset a new date which was Sept 15th long before the Houston hurricane disaster. This time I received a call from the hotel canceling my reservation because of hurricane damage. I requested that they transfer my money to a different Marriott in Jacksonville FL. Denied. Tried to call, write, or otherwise contact customer service for two weeks, have not been able to talk to anyone. Apparently Marriott doesn't need my business, and I will find other lodgings in the future.

My wife and I checked in to the Springfield Inn and Suites by Marriott on 25 Sep 2017. We were satisfied with the greeting and the room; however, the coffee area in the room had only decaf coffee. We requested regular coffee, but we had to accost the maids to get the coffee we wanted. The manager seemed unable to get our information to the maids. We stayed there four days and had more problems. We did not receive the correct number of towels and wash cloths, and were forced to track down the maids once again to obtain our towel sets. The coffee and towel problem persisted throughout our stay, even though we complained each day to the people in charge. We will not be staying at Marriott hotels again.

The room was very nice, the staff was helpful and the whole place was very clean. We want to stay by campus the Marriott in Bloomington Indiana the best. Have stayed at hotel on campus and you get a lot more for your money at the Marriott.

We have stopped at the Marriott hotel in Emporia, Virginia several times for a rest stop on a long trip. The room/bed is very comfortable. The warm breakfast is consistently good and I can't say enough about the helpful and very pleasant staff.

I found the front desk staff at the Marriott in New Rochelle, NY professional and respectful and patient even when I called ahead to reserve and that helped me feel secure even though it was a rush reservation during a flood. They were respectful of disabilities and aware of chemical sensitivities and made my room allergy free.

Even though the Marriott in New Rochelle, NY wasn't a hotel designed for kosher needs, the staff accommodated my needs and helped me get kosher items. They were solicitous of my welfare at every turn.

Lack of all services, including room service, social hours, and the lack of refreshments, pool has green algae, drain guards and warning signs are Covered with black dirt and water is not a level of recommended capacity. Morning breakfast is served by a big man hovering to make sure we only get one ration, and as I left the social area, spoke of my apparently humorous outfit, when I came in from pool door remained open from a faulty spring mechanism, I had said (I got it) as I'm walking through the door and with a roll of a eye and a smirk he pushes me, lack of awareness from night auditor, wouldn't let me in after I have been here a month, I spoken to her on many occasions and she acted as if I were homeless.

Definite communication breakdown with manager. Room charges, room and floor assignment, etc. was all pre-arranged before check-in. Everything changed once we arrived and no issue was made until our room was not made up after specifically asking to attend room as there were serious stain in pillow and an A/C leak. Definitely not like our first visit at the Marriott in Webster, NY.

Very grumpy and belligerent woman answered the phone (should never work in customer service). Then it is never made clear that if you book and lay your reservation through a third party (I always use Expedia) you cannot earn points at the Ritz-Carlton. Only if you book directly with their site, which will never make up for the much higher price that you end up.

We stayed for a wedding in Bridgewater NJ one night, the room was nice. My complaint is we got back late from the wedding. Everything was good until I find out there's no breakfast unless you pay for it. We spent close to 200.00 dollars for one night & no breakfast! Any hotel I ever stayed at always had free breakfast. I'd compare any hotel to Marriott just as good if not better! Sorry!

I was traveling with my daughter and she is a gold member so we were upgraded at the Marriott in Denver Colorado and breakfast was included. This was a treat and the breakfast had many options. Friendly staff and rooms were clean as was the workout facility.

The Marriott in Las Vegas, NV was ok but not my primary choice. Off the strip and entering and exiting was awkward and hard. Checked in late and had an issue with the front desk, delayed me for 10 minutes but when it's midnight.

We checked in to the Marriott Opryland due to Hurricane Irma in Naples Fl. First experience was to not give us any maid service on the first day. Then when we wanted to stay two more days because of the hurricane, we were told we could not even though I am a Platinum member. Then the Marriott service center said we could stay for an extra $560. When I told the front desk that was usurious especially in a hurricane, they said not only would I be charged that but they would kick us out anyway. This in spite of what others say on this site that they can't get in because the hotel gave their room away to other guests. Looks like Marriott does care for service to any of their customers. There should be penalties for companies that are so in cooperative with customer service.

I was looking forward to a holiday weekend with a friend I hadn't seen in 20 years. Unfortunately, the beginning of the experience was tainted because my fiance, daughter, and I did not have a room upon arriving to our hotel. I booked the Fairfield Inn and Suites by Marriott - Indianapolis Downtown for a suite a few days prior to arriving in Indianapolis. My fiance drove 5 hours from the state we reside in and we made it to the hotel late in the night. After pulling up in front of the hotel for valet parking, we found no one available to park our car. Once inside, we were told to go 2 blocks down to an underground parking garage to park, which means we would have to walk back 2 blocks with our baggage. Fortunately, we thought it was ridiculous that we would have to walk 2 blocks with luggage to get back to the hotel and went back inside.

I travel all over the world, in the past few years, I started to attended Playlist events in Orlando and Washington DC! After staying at the Marriott a bunch of times I signed up for advantage points, I think last year or the year before? Not sure. This brings me to my first stay in Washington DC. I'm a 70 year old totally disabled veteran. With purple heart plates and a handicapped card in clear view hanging from my rear view. They told me there was no parking for handicapped people and I would be charged an additional $45.00 a day parking, I said that's expensive. His reply was I can park elsewhere, I told him I'm disabled, I can't walk far, he didn't seem to care. I told the staff at the front desk, the young lady said she would talk to them, asked me to wait, she came back after a few minutes and told me they will not help a disabled person $45 a day or find other parking.

Retirement Luncheon held at Marriott In Ruston LA - We were very disappointed in our experience with this hotel. It is a new hotel in our town, and when we visited it prior to booking, saw that it was quite nice. When we talked with the person in charge of booking, she indicated she knew the caterer we were using and told us this caterer used a certain color tablecloth at her events. I found it odd that she mentioned what color tablecloth the caterer would use since any time in the past we booked a banquet with other hotels, and told them how many tables we would need, at least white tablecloths would be on the tables when we arrived to decorate. However, when we got to the hotel to set up, we found the florist had been there and put the arrangement for our head table on a, "Naked" table.

We had reserved a room at the Marriott on 92nd Street for my elderly disabled mother to stay in as she has a nine am doctors' appointment tomorrow (August 29th). The room we had reserved and which was guaranteed was a two queen bed room with an ADA bathroom as my brother was staying with her. My mother is legally blind and has a fractured spine which is why she is seeing the doctor. When we arrived at the hotel a very rude check in clerk, **, snottily told us that room had been given to someone else and the only rooms available were not ADA or had only one bed. When we complained he called ** from security to protect himself from us (We're old. We're not overly dangerous. But we were upset.). ** told my brother he could call customer care, which, in the end, he did.

I checked into to JW Marriott on June 29th at around 1.45 in the afternoon all excited only to be cheated from you guys who charged me $36 per (INVALID) ticket for the Statue of Liberty tours which were valid only till June 23rd. I bought 3 tickets and the person at the desk lied to us saying the tour is $24 (which actually is $18.00) and $10 service charge but I paid $108 so technically I was charged $36. When question he said the rest is for train tickets to and fro. Everything that happened here is fine. But when I noticed the ticket was invalid right as soon as I checked into the room. I went back to him and showed it to him. He was shocked or at least pretended to be. So he took his time and came back to tell me he has no more tickets and would refund.

After a 15 hour day of travel, I arrive at the Marriott Portland Downtown hotel and am given the smallest room in the hotel. With a four night reservation at an average of $300 per night, the room I was given has a long hallway with a very small room at the end. I asked for a regular size room with a water view (which I paid for), and was told I have to wait until tomorrow. So, I have to stay in the smallest room in the hotel tonight, then pack my bags again in the morning and transfer to another room. I am attending a conference and this is very inconvenient. What is interesting is the man who was also at the front counter when I was checking in wanted to have his multiple room reservations on the same floor. The hotel upgraded him to a suite to make him happy. And the only offer I get is to stay in the smallest room in the hotel, unpack, repack and "we will move you tomorrow". This is an interesting way to treat a woman.

Checked in at Marriot Myrtle Beach Costa Verde Road. It was somewhat late but I had called the reservation number explaining we would be late due to an unexpected death in the family. The service desk person, act as if though it was a bother we even showed up. In fact, I nicely said, "I hope you are having a good day". I will leave the name out but I am well aware of his name. I then asked were they sure we had unlimited internet access. I was assured at reservation and check in that these services are available. The internet did not work. I called daily and would be told they would reset the router. I ended up using Hot Spot from my phone everyday, to teach my online classes.

I booked a room on July 14 for July 15. I drove from New York to Washington DC. When I arrived to the hotel the front desk informed me that they don't take cash when you check in. I informed the front desk that I was leaving. At 4:47 am I received an email from my bank stating I had an overdraft. This hotel charged 162 dollars on my card even though I Didn't stay there. I spoke to so many people and nothing. I sent emails and nothing. I continue to get the run around.

I stayed two days in July 2017 at Fairview Marriott in Falls Church in Virginia. The hotel was very nice, however when I had breakfast buffet for $15.95 per person. I signed a credit card for $33.81 for 2 people. Then I decided to treat the other 2 people with another credit card payment of $33.81. I then gave a $7.00 cash tip left on the table. I checked out of the hotel when I received alerts on my credit card for $41.76 and $75.57. I called the hotel and the representative was very rude, he told me that if I did not calm down he was not going to assist me.

Fairfield Inn Cruise Port in Fort Lauderdale FL owned by Marriott: We booked 2 reservation for our cruise in July 16, 2017. We had delays coming in due to the weather, which we were in constant contact with hotel due to late arrival. Upon our arrival on July 15th 2:30 AM we were given room 125. To say the least it was disgusting. We found dirty towel hanging over the shower curtain, blood on the floor on the toilet, and a dirty sock from the previous guest. When we spoke to the front desk the answer we got was "what do you want me to do". Spoke to 3 different people and no one cared. Finally one front desk clerk named Jose said he would forward to manager.

We recently got married and stayed two nights at your hotel in Liverpool. Unknown to us our stepdaughter rang the hotel to see if anything could be done for us, to our surprise when we arrived we were told that we had been upgraded to an Executive room. On entering we had a chilled bottle of wine and personalised chocolates waiting for us, then came a bottle of champagne wonderful, treated beyond expectation. I do believe the person who looked after us was Allan. We have stayed in your hotel at Manchester that's why we elected yours in Liverpool, all was wonderful, both my wife and I enjoyed our stay but the breakfast was not up to standard. Waiting for bacon to be replaced, the tea and coffee were very weak even though we asked for it to be strengthened. Minor details but need to be highlighted. We stayed on the 9th and 10th of July. Your staff were very attentive at all times.

Well, Marriott is still at it. I am Platinum with nearly ONE MILLION POINTS. Rapid City Res Inn, and asked for a 4 pm check out, NO NO NO. Could buy another night at 200 bucks. Said maids leave at 4 pm and "no one to make up a room". Seriously?? What does the housekeeping manager do? Or Guarantee by Marriott means nothing. I am at the exit door with them.

We booked three rooms directly off the Marriott Website and they stated that my card was declined and they recharged it at the best next rate which was 30 dollars higher than the original booked price. Marriott claimed they did nothing wrong, and that they did us a favor. How can our card be declined when it had over 4000 in credits! Sounds like a scheme they have to overcharge customers and reap millions in profit. How can they recharge my card at a higher rate without my consent??? Their customer service was rude, obnoxious and really showed no compassion towards the issue. Last time we are using them.

We checked in Friday the 14th of July for an 8 day stay. It began with no help with baggage. By Sunday they took our entire stays charges out of the account card. By that same afternoon they took another 814 out. Mind you, we did not put any charges on our room. The laundry facility has been out of order since we arrived. They offer breakfast with the room, the toasters do not work. The eggs have been cold twice. The room does not get cleaned unless you call. It is now 3:00 in the afternoon when we would like to relax undisturbed, they have not cleaned yet. The room refrigerator should have been replaced five years ago. It does not get cold at all. We had to demand they bring another. The carpets are dirty. The windows are dirty all over the hotel. Worst hotel experience I have ever had. Go somewhere else unless you enjoy torture.

********I requested to have a room on a lower level by the elevator. And instead we were put on the second level down at the end of the hallway. We had someone with us who is disabled so that was a long walk for them. The pool was beyond packed because 2 hotels shared one pool. We couldn't even go in. The light behind the bed didn't work. The pullout bed was not made. We had to make the bed in both rooms and when we got to the hotel at 1 am with our kids who were already asleep we found that there was no sheets in our room for the pull out beds! I called down to the front desk and they said they would send the maintenance guy up with sheets. Well 30 minutes went by and still no sheets. I called again and he said he would bring them up. And he did 15 mins later...

I called to ask a question related to my Marriott reward account. It is likely that she sensed that I was not going to make a reservation that she act pushy and asked "is there anything else I can do for you?", while I still had doubt about the answer I got. Maybe they got good commissions when making reservations. I didn't like the way the conversation went and asked her name. She gave an unusual name. So I asked her to repeat and then spell it out. Suddenly she just played dumb and her end of phone was dead silent. I asked a couple more times and waited, then she hung up after 10 more seconds. Maybe there is miscommunications during the early conversation, but I was loud and clear in asking her name. Can she ignore a customer's request for name? I am shocked that this is the level of Marriott's customer service. Totally unacceptable! It is a shame because I used to enjoy my stays with Marriott hotels.

We are GOLD ELITE members for ten plus years. We never stay at properties other than Marriott. This property is a huge disappointment. The AC is in the wall and very loud. We cannot sleep. Maintenance not available. It is rattling and constantly drowning out our conversations. The WiFi connection is weak. The furniture is shabby and outdated. There is a hole in the wall in the bathroom, paint chipping, and the tub is at best moderately clean due to aging. There is an old mattress outside in the pool area. HORRIBLE EXPERIENCE. We are registered here for 3 nights but checking out tomorrow morning for a HILTON because this is OUTRAGEOUSLY BELOW our expectations and CERTAINLY not up to the standards of what we expect when we stay at Marriott.

I have stayed at various Mariott Inns. However this is the first time we stayed outside of the US. The one I am referring to is in Brampton Ontario. First the room was small for 4 unlike what we were told when making a reservation. When we arrived at 5 pm there wasn't anyone to help with all of our luggage. The entrance was clean and busy.

Price online with senior discount was $88/night. When I tried to book online the rate was no longer available. My wife got online and was given the same rate of $88/night. Same thing happened when she tried to make the booking. Call the hotel and was told the room was available but the rate was now $123/night!!! How can Marriott justify an almost 50% increase unless the online price is just a con? I have stayed at Marriott Hotels all over the world for more than 40 years and held Marriott Rewards membership a long time. I have now cut up my rewards card and will never stay in any of their hotels again.

My husband and I have been traveling for some time with his work. We have stayed at Residence Inns, and I have to say with all the states we have been in, we are now in Tysons Corner Vienna Va. There is an employee in which I have to say has been most kind, polite, helpful person I have ever dealt with. Her name is Nyah **. My children and grandkids came for a visit, and if she had not suggested, the upgrade that was available to us we would have had to purchase another room. The employees here are all so kind to all their guests. This facility is so well run I can not say an unkind word. I would like to thank the Marriott for hiring on such a well run crew. Highly recommended this property to anyone traveling. Thank you for my home away from home accommodations.

My friend approached Marriott in Novosibirsk and Moscow in Russia as she was looking for better deals directly for a massive video promotion of Russia. Marriott quoted her their special prices of nearly 4 times more than on the internet. Whoever owns Marriott should really fire these incompetent people. Better hire locals who can do a much better job than these stupid idiots. Never will she even look at Marriott again, booked a nice 4 star Russian hotels with nice polite staff. Hope Mr. Putin gets rid of foreign owned companies. Better off with them. There should be a star for p... off here.

I was looking on the internet for a hotel room to reserve in Portland Oregon during our September 2017 vacation and had selected the Fairfield Inn & Suites by the Portland Airport (a Marriott hotel) based on their rates for seniors. I decided to directly call the hotel first because the room I had chosen included a statement saying "This room type does not offer hearing accessible rooms."

I have recently returned from the US, the last of my stay was at the Fairfield Hotel Marriott Bremerton WA from 2 June to 11 June 2017. On check-in I gave my Visa credit card (which is the norm) & advised that I would not however be paying for the final bill with this card. Also as this was a twin share my friend & myself would be splitting the bill. I was advised that this would not be a problem.

On June 5th I made a reservation through Expedia, that was confirmed for late check in. We made this trip to see and pay our respects at the National Law Enforcement Memorial in DC where 38 names are inscribed - all giving the ultimate sacrifice in our city. On June 11th I was sent another confirmation. When we arrived at DC by M Landover MD - 8330 Corporate Dr. 20785 at 9:00 p.m. I was told by desk clerk ** that our reservation had been cancelled. When I inquired as to how this happened the desk clerk told me I must have cancelled it - He knew that was not true. Then he said, Expedia must have cancelled it - also knowing that was a lie. After talking to the manager on the 22nd of June, she told me that they all knew that the hotel had been overbooked. Why would the desk clerk lie?!

To the people who have stayed at the Marriott brand of hotels here is the major reason why you are having problems with the Personnel who work there - even the interview process is ridiculous. I am on their website for their jobs and careers and you will be contacted for an interview eventually. During the interview process, it seems they never ask about your qualifications or experience. They truly are not interested. It seems they want to know about any drama that may have occurred during times you've been employed. Why? I don't know.

This review is regarding my stay Feb 8th for one evening. We arrived at the hotel at approximately 3A after traveling for 8 hours via car from GA. When we walked into the hotel the lady behind the counter was too busy with some papers to even acknowledge our presence. Once she did, she looked up and said 'yes'. We were checking in under the friend/family discount and she was kind enough to allow me to email her the discount form so that it could be printed. After which she told me that my form was fraudulent and I would need to agree to pay the current room rate. I explained to her that my sister is a current employee and I used the same form earlier that week w/out issue to which she pointed to a wall of fraudulent forms and told me to look over there, “Do you see all those fraudulent forms?”

They gave our number to telemarketers and now we are being HARASSED with multiple calls every single day on both of our phones. When we answer they reply, "You recently stayed at a Marriott and so you qualify for..." IT's SO NOT WORTH IT.

Marriott. Melville, New York (Long Island). This is the worst run hotel I have ever seen in my life. Management is ineffective. Staff is incompetent. I was there as part of a large group for an extended business stay. The night manager (a Michael **, from India) involuntarily changed our room assignments when wedding guests came in from his home country. The hotel ended up overbooked and he kicked us around not once, not twice, not three times, but four times total! It got to the point where I didn't even bother to unpack as I knew we would be moved.

I have been a Marriott Member for over 25 years. I have not been traveling like I did in former years so when I find myself traveling again, I have encountered surly reservations people, lackluster customer service people who couldn't get what I told them and a supervisor Petrolyn (spelling) who was just as cold and surly as the hotel reservations person. I was told that I would be able to have a room for $159. Conference rate. I need a room with 2 beds in each room for the propriety of the guests. I could only have the rate if it had a king bed. And the room was $179.

St. Louis Missouri Downtown Marriott has the rudest customer service, the nastiest, smelliest room, lack of parking, etc. of any hotel I have ever stayed in. I was told that there was parking right at the hotel - Turns out they had rented the parking garage for the Cardinals game, had to park in the overflow lot 3 blocks away, drag your own luggage. I have a heart condition, this was hell. The room was small, cramped, looked like a room in someone's basement, and smelled like mold. Customer service did comp our parking - Which should be free with a $200 room, you had to pay for wi-fi. Just not a good place to stay. Very pricey for what you got. You can get a better value at Motel 6.

I must start by saying that I am a South African citizen who was here to attend a conference at the Ernest N Morial centre. I checked into the hotel on Saturday 06 May 2017. I clearly indicated that my department will cover my room (including breakfast) and taxes. In fact this information was already on record including an American Express card number to which these expenses would be charged.

Outrageous & Upsetting! Marriott Hotels had an absolute error in judgment when it came to customer health & safety, and customer satisfaction, as follows: As I travel very regularly for work, I have encountered many inconveniences, yet none like what occurred during the week of April 24, 2017 at TownePlace Suites Manchester-Boston Regional Airport. After having had a long travel day, I checked into this hotel. I went to my room and unpacked my clothes & toiletries. I set my personal toiletries on the counter in the bathroom. A little later, I needed to go to the restroom. As I began this process, I looked to my left. To my left was the bathtub with a bath mat laying over it & on top of the bath mat was a SOILED feminine sanitary pad! It might as well have been a cobra with Ebola, as far as I was concerned. I took a picture for evidence, but will not share it here due to its graphic nature.

I have been barraged by telemarketing calls from Marriott for months. The numbers are always 415.637 (which is the same as my mobile number prefixes) and then every number combination. I daily block these calls only for another number combination to call. Today I received four (4) calls. Any suggestions other than the No Calls site? I will try to get through to Marriott corporate and file a complaint but that will probably go nowhere.

On a recent stay at the Marriott Marquis I left a very special ring. 30-year anniversary ring on the counter and a glass of water to clean it. I forgot the ring. When I called the hotel later that night they said they were sorry there was nothing they could do. The ring had a value of $5000 but more than that it had a very special sentimental value. I could not believe the hotel did not do anything. They said they question housekeeping and that they never saw it. I can't believe a hotel chain the size would do nothing. My husband and I have stayed at Marriott's for over 32 years and we are very disappointed that nothing was done.

Dallas Marriott Suites Medical/Market Center- I went to Dallas for a mini get-away and stayed at this hotel April 2017. The second day there I left my hotel room for the maid to clean while I went for a coffee (20 minutes tops) to give her time to clean my room. I come back and my cell phone was missing off the desk. I laid it there to charge not anticipating it'd be stolen. The hotel staff did a card entry scan determining only myself and the hotel maid entered the room. I filed a police report and attempted to work with the hotel hoping they'd at minimum reimburse for the stolen phone which is around $270.00. "Staffer described the phone and case perfectly alleging she saw it but cleaned around it," states the police report.

Warning! Whilst the hotel is pleasant to stay at, but in my opinion do not give them your credit card. They put $500.00 dollars on my card on a hold, for incidentals. What incidentals, there is nothing in the fridges, there is nothing else to cause incidentals. I believe they do this regularly to create a running profit to run the Hotel from. Two weeks later and they still haven't returned the funds. I will be lodging this with the local law enforcement. I did not consent to the additional charges and they state I didn't have to.

I contacted the Marriott Rewards Customer Service Department today... What an awful experience to the point of the Manager - who I asked to speak to - calling me names and making accusations to me about my character and then ultimately choosing to hang up on me and telling me she was going to document in my profile that I went on a tirade. My one question is - what was the cause of the tirade? She was unwilling to take responsibility. My verbal tirade was the result of my frustration of being ignored after 3 attempts of trying to resolve my issue via the online tool, that is apparently not working. How is a customer to know that the feedback tool provided by Marriott is malfunctioning??

I stay at Marriott a lot and this one is bad news and expensive to book. My room wasn't ready, had to move rooms twice because of noise and very loud people on the floor. The rooms are dingy, not up to Marriott standards and haven't been redone in 11 years. The bathroom drain was stopped up and the shower dripped all night and kept me awake. The manager still hasn't called me back and my next move will be calling my card company for help. The charge for one night of hell was $145.02.

First, I stayed at a Marriott in Winston-Salem, NC and was double charged. I prepaid for the room, and then they charged me for the room at check-in and held the incidentals on my card, double (yes twice). It took me weeks to get this straight. Then a few weeks later, there the charges are AGAIN on my card. Fast forward to a later stay. I paid for items that my kids and I bought as we went. Nothing was charged to the room. Today, 3 weeks after our one night stay, I get a random $40.02 charge on my account. Well, since I am back home in Dallas, it triggered the security feature on my card. Since two charges in two cities were made they shut my card down. I do not have access the ONE card I keep.

The room had bugs. Along with bugs it was a smell. We found cigarettes and mini wine bottles. I had my 8 year old a sleepover and was not please. Dirty room. Tried to get another room. They said a supervisor will have to approved. Never had an response. Service was awful.

Courtyard Marriott, Page AZ. We checked in and asked the front desk for recommendations for tours to Antelope Canyon and Lake Powell. We came from NYC and booked 2 night in Page only for that purpose. They insisted that they could make the recommendations for us. My wife spent over 2 hours with the front desk people selecting and booking the tours based on cost and time. The hotel took a cash deposit from us and gave us tickets/vouchers for the tours. The next day we went for the tours but it turned out that we were not booked on any. We spent the whole day driving from tour to tour but couldn't get in anywhere. The one your that we were able to do at Lake Powell was at a different time and we had to pay $100 more than what was in our hotel issued voucher. We never got to see Antelope Canyon despite having a hotel issued voucher for the tour.

I stayed at the Marriott Surf Club Aruba. This hotel is overpriced and overcrowded with no idea of customer service. It was over 1000.00 a night for a filthy "suite". Food and accommodations were disgusting. I have never stayed at a Marriott before and of course didn't expect the normal service we receive at a Four Season or even a Ritz, but this was deplorable. First and last time.

I have received a call from ** several times the past week or so. I finally answered the phone this morning and asked what the call was about. The sales guy on the other line said it was a free Marriott Hotel complimentary stay and then tried to sale me a vacation package... I kindly said that I was at work and only had 2 minutes to talk. As soon as I said this, he put the phone down and I heard him say, "Aw, she's only giving me two minutes!" then he started laughing. I kept saying "hello, hello" and he laughed and hung the phone up in my face. This is so rude and unprofessional. I've never used Marriott in the past and I never will in the future after today.

SpringHill by Marriott in Lou, KY. Open/exposed energized electrical conductors in the middle of the floor surround by young children. Building maintenance had tried to fix problem with duct tape. Fail! Management's half ass apology without action solved nothing! I wonder if they would allow their children around such danger?? NEVER STAY HERE! YOUR CHILDREN'S LIVES MAY DEPEND ON IT!! Just a suggestion from a line electrician that knows what he's talking about. Management's number one responsibility is the safety of their guest. They failed miserably.

On March 7, 2017, approximately 8 pm I, Santonia **, made a reservation for Courtyard Marriott Isla Verde for a King Room, Oceanfront Balcony. During this call, I was told that I could submit a claim to "look no further" to assist with the lower rate is found on Booking.com. After the call, I did just that. The next morning, I received both my confirmation email and look no further email. Both has an incorrect resort booked for me. I know that I repeated Courtyard Marriott Isla Verde on my call and in the claim as well which leads me to believe, at this point the agent has booked me incorrectly. I immediately, canceled that reservation and booked a new one where I was again to submit a claim for a lowered rate.

I have been a long Hilton Honors Diamond member for years. Decided to make a switch to Marriott... I was put on status challenge and a few weeks before it ended I called to clarify a stipulation on the challenge. The Marriott agent I spoke with advised me on the details. I spent an additional $700 on rooms to meet the challenge. Once the challenge ended I called to verify I would reach platinum status. I was told the Marriott agent had told me wrong and there was nothing they could do... Even though the customer agent lied, I didn't get my platinum status and I am out $700. Joliene (supervisor) chose to do nothing!!! I even asked her to look back at the conversation and listen to the call. I will not recommend Marriott to any of my customers or people I do business with.

I am not sure if this is the correct place to rate Marriott Timeshare ownership or not but I have searched and can't find many places where Timeshare Ownership offers reviews. I do not know if all Timeshare works the same but I would imagine that they do. The resorts are very nice when you are there but it is a full time job trying to work through all the rules and regulations and fees that you incur as an owner. Also as they build out new places, the number of points needed to stay in the newer places are higher than the points you own so you are constantly feeling like you need to spend thousands of dollars more to keep up. Now maintenance fees are another whole issue. They go up every year and with the money spent on maintenance fees every year, you could just book a vacation.

I recently attempted to make a reservation using my Marriott Rewards points at a resort that falls under the Autograph collection. I was told there were no rooms available to use my points. I was told that there are however rooms available at a different location that has customer reviews showing an unsatisfactory experience, including large roaches.

I would not recommend this hotel to anyone. I had to move my luggage using their cart and then bring it back to the ground floor. The room was dirty so they are planning to give us a new one. I have been staying in Marriott at various locations for the last 3 years as an Elite member and still the customer service that I got in Miami Downtown Marriott was the worst. It's not Marriott but it is a particular location of the brand and I would not recommend anyone to book this particular hotel.

We went Fairfield Inn & Suites in Hopewell, VA to attend my son's graduation at the Army Logistics University. There were four of us, so I booked a room with two beds. When we got in the room, I realized the beds were full size. I thought a hotel with the Marriott name would at least have queen size beds. The beds were lumpy, and uncomfortable. My daughter noticed right away how small the bathroom was. The next morning when she went in to get in the shower, the water was just trickling out of the shower, while most of it continued to come out of the bathtub faucet. I called the clerk and asked to speak to the manager. She informed me that the manager wasn't in. I told her the problems, and stated I would like to get refunded. She said, "I can tell you you ain't gettin' your money back." She went on to say that I could come down and get a key to another room to shower in.

I have had a most unpleasant stay at this Marriott! I am well traveled and never had such a bad experience. First upon arrival I discovered there is a daily charge for parking that used to be free. There is no alternative but to use their parking because the hotel is literally on a highway. Management simply did not care and stated they started charging for parking because there is a new baseball stadium across the street. Basically they are price gauging and using the stadium as an excuse. Then I check my account there were excess charges. I called front desk and they tell me there is a $50.00 hold PER NIGHT. I stayed for 4 nights so a $200.00 hold that I had no prior knowledge of.

Pleasant, convenient, comfortable, very clean and treated well. Somewhat overpriced. Sitting there were newer hotels in the area and the parking situation is insufficient. The amenities and inclusions were average. The residence Inn in Naples, Florida is conveniently located on the Tamiami Trail, close to major arteries around the area and walking distance to shopping, restaurants, and attractions. The desk clerks were helpful, and housekeeping was on the spot. We will return.

Prepaid reservations 6 weeks before arrival at the Marriott Hotel in La Vista Nebraska USA. They sold the rooms from there. There was rude clerk and he said "you take what I got or leave". Did not try to fix anything or reduce already paid for three rooms two queens in each for family group. Room was passably clean but six people in two queen beds... We could have camped out for the crowded space rent 4 get 2 and then not all together. No breakfast and no extra towels and no trash liner, no refrigerator.

Courtyard Jersey City NJ -- I put my car in valet, it got ransacked. Stolen things from my car. Management couldn't really care too much. They were going to check the cameras. No locks got broken, or windows, so it had to be a inside job. I was there for a funeral. Just what I needed.

Atlanta Airport Marriott. I am a Platinum Elite Member! I have been staying at this hotel for more than 30 years...sadly...that is coming to an END! Always received the best of service at this hotel. I needed assistance with a larger or possibility corner room due to special circumstances. Front desk was "casual" at best upon my check in request. Room 1558 is newly renovated but does not allow room for extra luggage and hang-ups. I called down to front desk requesting assistance and was assured nothing available and would not be available to me. This Platinum card member misses the "old" ATL Airport Marriott and its helpful, friendly service. Thanks for "most" of the memories!!!

I had a nightmarish experience when security and management at Galleria Marriott erroneously assigned me to Swingers of Atlanta block of rooms then had me evicted and arrested by Cobb County police for refusing to participate in Swingers of Atlanta activities.

My fiance and I woke up covered in bites after a two-night stay at Fairfield Inn & Suites South Boston, Room 225, December 30 to January 1, 2017. We contacted the hotel to inform them and were told they'd pass the information along to their corporate office.

This is not a review on the hotel. This review is about Marriott Rewards. Stayed at a Marriott Autograph Collection hotel in Baton Rouge, La. They were just opening (mid-October 2016) and, in fact, we were guests even before the official opening. The hotel was beautiful and the staff was wonderful. Because it was my daughter's wedding, I booked several rooms, one of which was a suite. Marriott corporate personnel were on site as training was still being completed.

Called to make a reservation at the Marriott in St. Thomas. I was staying 1 night because I was transferring to St. John the next day. I requested the cheapest room possible. Representative convinced me to book an upgraded room because I could get a "special rate" if I joined Marriott Rewards. I accepted. The rep NEVER mentioned that the rate was contingent on 45,000 points. I was creating a NEW rewards account, how was I expected to amass points prior to my stay? I would NEVER have accepted the room. I never received a confirmation email, because the rep inputted my email incorrectly. I had my confirmation number, so I did not give it another thought. When I checked out, the room was not the $185 promised, it was $499. A total bait and switch. Bait the customer with a low rate and switch to a higher rate when they don't have the required points, which would be impossible for a new customer.

Recently made a reservation at the Marriott San Jose, CR. I am a platinum member and this was my fourth trip to CR. During the reservation process on the Marriott site Marriott offered to make my car reservation with Hertz at a substantial discount and would add a bonus to my account. Our flight was delayed out of Miami due to air traffic over Cuba due to the Castro funeral. We arrived in San Jose about 2 hours late. I contacted Hertz to pick us up and was told that since we were late they did not have to honor the reservation.

Stayed one night, was bitten, went to front desk. They changed my room and no problem in new room but hotel stated couldn't prove it happened there so would not comp a night. NOT ever staying at the Courtyard in Charleston. 2540 n mall drive just a bad experience. Even had to go to urgent care.

A very clean, up to date hotel. You walk through the hotel to check in and you feel like you are in paradise. It's so elegant. The concierge are always looking to help you. I would suggest this hotel for your future plans. Most amenities are included in this hotel. If you need extra towels or even dry cleaning service the hotel will offer this. As part of the amenities they do have wake up calls and newspaper service. I would rate the customer service a A. They go over and beyond to make you smile, make your day and give you a good feeling for staying in their hotel.

No issues with the cleaning - it was clean and well taken care of. Usually newer too which is nice. It is cleaned daily and makes it very nice. I enjoy everything they provide. The hotel usually has coffee, and all the perks needed to get moving on a daily basis and it would be great to the ones with the fitness centers. I enjoy a rewards program because it honors those of us who stay with the hotel over and over. Makes me want to stay more with this hotel. They are always nice and consistent with all they provide. I always enjoy staying there.

Very clean and neat staff. Very helpful with all of your needs and request. Turn down service was appreciated. Receptionist at check in was great. Wi-fi, breakfast, room service and laundry services with great pool, family-friendly, and close to major attractions. Staff there easily anticipated our needs. Rewards program is helpful for future trips. It also comes with major perks. I would highly recommend the rewards program to coworkers, families, and friends. The front desk staff, laundry and housekeeping staff attend to your every need. They make your stay special for business or leisure. I've always enjoyed the customer service there.

The bedding and towels were clean and fresh. The room was kept well. Clean floors. Clean furniture. The wall hangings were dusted and clean as well. I was provided with soaps, hair dryer basically just minimal amenities. I rarely use a sewing kit on my visits when provided but this one occasion I could have used one and was not provided one. I was not aware of a points program although I am a member of other hotel rewards programs. This particular stay is not a part of my rewards program. The employees were welcoming. I found them knowledgeable, pleasant and helpful with any questions I had about nearby restaurants and shopping.

The hotel was spotless had clean linens and clean towels. Also had coffee in room and a refrigerator for snacks. Had wake up service. I would highly recommend this hotel. The hotel had free cable tv, complimentary breakfast with a very big selection of fresh fruit, juice of different kinds and a big selection of food. Also had king or queen size beds, extra towels, shampoo, conditioner, free lotion. Also had hair dryer, ironing board and iron.

Very clean. Cleaning staff working constantly in rooms and common areas, also outside. Staff is nicely and clean dressed. Cafe and restaurants were perfectly clean. Everything needed is presented there, rooms are equipped well, common areas including cafe, restroom, restaurants also have very good and updated amenities. I didn't have/use any reward programs. I was not offered any rewards neither when booking the hotel staying nor upon arrival and check out. Customer service was OK, though most of the time there were long lines for check in/check out counters and concierge. The room phone service was good.

The place was clean and tidy, which was very important to me. Also, I didn't notice any visible trash anywhere since sometimes I notice that trash cans were not emptied out. I enjoyed the free amenities during my stay. WiFi was great and not slow. Gym was 24/hr so I got to work whenever I wanted as I needed flexibility. I got rewards for reserving a stay at the hotel to earn even more rewards. I also redeemed my rewards for an upgraded room so I got a nice view of the city I stayed in. Everyone was professional, knowledgeable, and kind during my stay. I didn't experience any issues with customer service as they were very accommodating.

Even though we only stayed one night it was very clean. The bathroom, the kitchen, mat, the floors, and the overall room it smelled clean and looked clean. Very good for our first stay. Everything we need was provided with a smile and very process to on the whole experience we were very pleased. The rewards program is awesome. We were able to use the reward whenever we wanted to and the size of the reward was well worth the stay. The staff at customer service provider was so great. They answered all of our questions. Very pleasant and friendly staff we must love the experience.

Very clean. You could have eaten off the floor. Staff was wonderful for all things I needed. Glasses and bed were spotless. Floors where dusted and beautiful. Bottled water and free services on tv. Nothing was anything but first class. I will definitely go again. Room service was quick and tasty. I didn't use any reward programs. They are a waste of time. I can afford to stay wherever I choice. Reward program are for cheap low class people. Very nice. Very professional and wonderful. They did everything I asked. I love this hotel. Great customer service.

It was very clean inside. The beds were made nicely and the carpets were freshly vacuumed. The bathroom was spotless and the towels were hung nicely. The toiletries were readily available for a shower. The hotel we stayed at had a gym onsite, which was very clean and smelled nice. The room had a TV with cable channels. The pool was amazing! A very nice size and there was also a jacuzzi which I got good use out of. My husband is a rewards member with them. We have gotten free rooms, nice upgrades and even been able to use their rewards on their website. We were able to get a free DSLR camera and a kitchen stand mixer with our points! The customer service is phenomenal. They go above and beyond to make sure their guests are happy and well taken care of. Phone calls to the front desk are handled promptly and with a wonderful, cheerful attitude!