Marriott Hotels Reviews

I felt that it was way too expensive and it did not include breakfast! For $200.00 I should include breakfast! It was a beautiful room and hotel, I think that it should have more amenities. Thank you.

Location of Ford's Colony was ideal, close to Colonial Williamsburg. Full kitchen, with all the amenities necessary, except the food. Stayed in a very roomy 2 bedroom. My stay was in October so a heated pool was appreciated. Hard to find a comfortable bed, but this resort had one. I recommend staying on top floor for the peacefully quiet atmosphere.

The rooms were clean and of adequate size. The lounge area was nice and the seats were comfortable. The hotel also accepted animals which I think was cool, so that I know for next time I visit. Breakfast included would have been a nice addition.

Bad service, terrible place. Bad bad food. Not to mention they SPAM call constantly, you opt out of the calls and Marriott has a promotion and they don't stop calling!!! 5X a day every day. It was my mistake to trust this company. Any company that uses bullish marketing tactics is just a crappy one. Never again!!!

Bottom line. Getting charged for damages myself or my husband did not do or anyone associated with us. Stayed at the TownePlace Suites by Marriott Wareham Buzzards Bay, in Wareham, Massachusetts. Very unfair and the hotel is refusing to refund us. They said it’s our responsibility because we were on the room, but when we left the room and checked out the room was in perfect condition and there were no “holes in the window screen” like they are accusing us of, or holes in the chair.

After 20 years of being a loyalty Marriott reward member I am switching to Hilton. I was charged for canceling my reservation within the 48 hour cancelation policy. After twenty years of consistently staying at Marriotts weekly for work, I was given no latitude. When I called customer relations I was on hold for 30 minutes. When I pointed this out to the gentleman there was no apology or respect shown. The Residence Inn has consistently over the past year, gone down. No coffee in the lobby. No extra blanket in the closets. The furniture in most of the hotels is worn and looking shabby. I am moving on to being a Hilton member.

Hotel offered 15k rewards points as a "sorry for the broken bed”. Although they comp’ed the room, points have not been posted yet (4 weeks) and no one from hotel will return my call. GM=Andy. OpMgr=Ed.

I am concerned about a deposit that was held from my card when I checked in at the Marriott City Centre hotel in Shanghai, China. The deposit has still not been refunded. I checked into the hotel on the 2nd of November 2018 and checked out on the 10th of November 2018. Until today I'm still waiting for that deposit to be refunded. The amount was 4000 RMB which is equivalent to R8743 South African Rands. This is really frustrating and I would like to know what I'm supposed to do now.

The recent stay I had at the Residence Inn, Auburn, Maine. I first made this reservation on 4/27/2018 with Booking.com. It was for a room at the above Hotel for August 8-13, 2018. I assumed my rate would be the best for this time frame since I was booking 4 months in advance. However what I now believe is my rate was assessed considering the April time frame and in Maine this Hotel books heavily for Sugarloaf Mountain and the rooms would be much more expensive than end of season Maine in August.

I have been a Marriott Reward member for many years. I have a very high reward member level designation and have spent many thousands of dollars in their hotel system. Recently, I received a call from Marriott letting me know that my honeymoon reservation, NEXT WEEK, has been canceled because Marriott decided to do a renovation on their Beaver Creek Resort and somebody forgot to schedule the fire marshal review.

Here's the bottom line. I've read most of these reviews and would say some are legit and some are not. I've stay at Marriott for over 12 years and booked close to 700 nights. They of late have issues but overall they are the best Hotel chain out there. Sure there are nicer hotels out there but you'll pay a pretty penny, your choice. I wish we all could be fair, responsive and set our expectations accordingly. I am at a Marriott in Miami Airport, it's pretty bad here. Paper thin walls, kinda untrained front desk team, Doors slamming most of the night... But hey what do you want for 127.00 per night. It's an Airport hotel.

Booked a stay via Marriott website as a member. The site offered to get a "vacation package" by adding a flight. Sure, more rewards, right? Wrong. Redirected to "Marriott Vacations", added my flight and went on the trip. Researched my "missing rewards". After numerous calls, put on hold for over 30 minutes each time, sent emails and finally got a response. "Marriott Vacations" doesn't earn rewards. They are a different company. I am in total disbelief of such nonsense as they are now the biggest hotel chain out there as they have acquired Sheraton, Westin, Element, Ritz, and the list goes on.

Marriott claims that they have a look no further guarantee, but when I actually booked the exact same room for >30% cheaper and submitted a claim, I was told that they could not duplicate the booking and denied the claim. I sent proof of the booking including the lower price. I was charged the lower rate and showed the proof of the charge receipt and it still was denied. The Marriott Look No Further is something the company actually honors!

The front desk manager named Shavonda ** and the hotel manager named Carlton ** have both displayed a level of unprofessionalism in the area of customer service. Due to unforeseen circumstances (i.e. Nor'Easter storm), I am unable to fulfill my reservations at this hotel. I contacted the hotel and left several messages, no response. I contacted Marriott's corporate office to assist me and filed a complaint.

Booked a week at this Marriott hotel through Booking.com. My reservation was cancelled because the rate was supposedly incorrect (ludicrous, per the Marriott rep) and Marriott and the website blame each other for the debacle. Marriott will not honor the rate. We had already booked airline tickets and a rental car since we had a confirmed hotel reservation. My husband is Hilton Diamond. I've been trying to get him to switch to Marriott. No longer. We'll never stay at a Marriott again.

Marriott’s rewards programming is disappointing. I recently stayed in 2 Marriott hotels but received no rewards. I also had trouble with Marriott’s customer service. I completed their online form saying that I hadn’t received rewards. Two weeks later I receive a letter saying they won’t honor my stay. I replied to the email twice, and twice I received the very same letter back, word-for-word. No indication that I am a customer and am asking for more information about their policy. I assume the email was robot generated. I then tried to call, but the robot that answered didn’t understand what I wanted and put me in an infinite loop rather than get me an operator. So, I had to call again. When I finally did get a rep, they said they “can’t” give the rewards because I booked with a 3rd party vendor. That is BS.

Arrived at the Marriott in Tijuana Friday late. We have AAA and the discount was not applied, the iron didn't work, the scale didn't work. Upon check out I asked for the hotel manager so my AAA discount could be applied and was told he was too busy to see me and to come back in an hour and MAYBE he could apply my AAA discount. The rates were in dollars and not in pesos. The Hotel manager's name is Raul **. Will NEVER stay in a Marriott hotel, OVERPRICED and the rooms are not worth the price, the iron didn't work, the scale didn't work, not worth it.

Marriott Fair Oaks Fairfax VA. Worst hotel ever... The room was clean but that's the end of everything good. Checked in on Thursday and checked out on Monday. Only continued to stay at the hotel because a wedding thing was tied to the stay for friends. NO free WIFI... Who ever heard of such a thing nowadays. They wanted an additional 9.95 a night. The restaurant was absolutely terrible. The breakfast buffet was terrible and a complete waste of money. Of course there is no free continental breakfast. There was not even complimentary coffee. There was some sort of girls soccer convention staying at the hotel. On Saturday night the lobby was full of kids running, yelling, throwing things. The manager said there was nothing he could do cause the parents were not responding. The bar was full of guess what? All the parents of the kids. With all the hotels in the area do yourself a favour and stay somewhere else.

Avoid Marriott Hotels. They have gone downhill! If you book a room after reading my review you only have yourself to blame! They did everything wrong a hotel could possibly do. Without even going into detail regarding cold water, trickling out, forced valet parking, overbilling, horrible customer service, etc. Let me just say this, I have been calling and emailing Marriott for 1 week in regards to a month stay at 7 different Marriotts and I can't even get anyone on the phone or to email me back! They have gone downhill to the point of no return now! I can't even imagine if I needed to contact someone while on my vacation but since I returned home I cannot reach anyone! I have approximately 20 complaints! Avoid using the Marriott! You are better off sleeping in your vehicle than using this hotel!

I had been waiting for my Members Number for a while now and decided to call Marriott to get it. I have never been jacked around so much in my life. The hotel in San Antonio, Texas was AMAZING. The service was divine and this is where I signed up as a rewards member. I'd had a very bad experience with Hilton Honors every time I went to a hotel, I was told I wasn't in the system! I wanted to get my number so this wouldn't happen with Marriott. Further, I wanted my number for several other hotel visits, so I called the company.

After my recent stay (which had its own set of disappointments), I called to link my hotel stay with my rewards account. A representative said she did it. A week later, no points showed up. I submitted an online form. A week later, no response. I called and was on hold for 20 minutes before talking to a representative who transferred me. I was on hold for another 20 minutes and no one answered. I hung up and sent an email. Still not resolved.

I called to get a copy of my bill. They wanted me to email a general mailbox, but I needed the copy immediately so I asked to speak to a person. The connection was poor so I had some difficulty hearing her at first. She told me we needed to set up a profile because I had never called before. When she asked for my phone number "in case we need to follow up on this request" I told her they would not need it. There was silence, so I said I did not want to provide my number and the phone was disconnected. All I wanted was a bill!!! This is another reason to avoid Marriott hotels.

I wanted to give zero stars, but it wouldn't let me. One star is being generous. Case# **- I started this case on 6/22/2018, due to the customer service/front desk, on a recent stay. A resolution was somewhat reached on 7/3/2018. On 8/5/2018, I received a follow-up email asking about the resolution. I replied twice, letting them know it had not been resolved. No response. I have been patient. Between Friday and today, 10/1/2018, I have tried numerous time to talk to someone and see what has happened with the resolution, to no avail. I have reached my breaking point. NEVER STAY AT A MARRIOTT HOTEL.

I was given my yearly certificate for a free night (any hotel category 1-5). I tried to make my reservation downtown Boston for a category 5 hotel and Marriott now says they changed the rules and the certificate is only good for a hotel up to $25,000 points. I can see changing for future certificates but to go back and take back unused certificates is really bad business. I used to use Marriott anytime we traveled. I even just upgraded my credit card which I totally regret. I will be canceling my card.

Horrible experience at this hotel chain. A hotel manager suggests that staying at this hotel is pretty much like being part of the armed forces. "We are very proud of our Fairfield brand and we do not discriminate or treat our members or valued nonmembers as second class citizens in any way. We do award our premium room types to our Elite arrivals based upon their rewards level and very much like Military rank, the best benefits go to those who have obtained the highest level of membership first." Basically, if you have never stayed at one of these hotels, you can rest assured that you will be treated like crap.

Courtyard Foxborough/Mansfield - We booked a stay for 1 night (Sat) to be in close proximity to the location of our daughter's tournament the next morning (Sun). The hotel was full and we noticed there was a party in the room below us. My husband was concerned and mentioned this to the guy at the front desk, saying that we just want a quiet room. When we went to bed around 10pm, it was quiet. To this the guy assured us that if there are any noise issues, he has no problem taking care of them. Around 11:30 pm, all hell broke loose and the noise levels kept increasing until about 12:30am when we actually got out of bed to look outside. Our room was courtyard facing and the amount of people out there was incredible! In addition, we could see the lobby was packed full of people and it appeared that party was in full force.

I complained directly to the hotel. Explanation given was, the proposed booking date was a special season/occasion and all unpaid bookings would be cancelled! On a further complaint directly with Marriott's Internet customer service, I was given a different reason; in that a booking with third party sites is not guaranteed! What an unreliable hotel group!

Courtyard by Marriott Northwest Indianapolis - Terrible customer service. Lacking amenities, quoted and reserved a specific room type. Was switched at time of arrival without telling me. Was told they oversold and reserve the right to do so. I passed over exact same rooms for nearly $50 less due to being told I couldn't book the room I wanted. No continental breakfast, no mini fridge or microwave. BAD, BAD EXPERIENCE. Called Marriott Customer Service, was on hold for 49 minutes before hanging up without ever being able to speak to a person. I will never use another Marriott hotel. Hampton Inn has been awesome and had the room I received for $49 less. Should have just stayed there.

I recently visited the Fairfield Inn in Dubuque, IA. Since Dubuque is my husband’s hometown we try to get there often. Dubuque is a great place to hang out with friends and family, conveniently located in the tri state area. A very picturesque area full of historic places, hotel selections are numerous. So why the Fairfield? Amazing customer service. First, this is the only hotel in the Hilton and Marriott group that will tell you at check in that they are pleased to offer you an upgrade. I have to ask at every other hotel. They will go out of their way to put your party all together in conveniently located rooms. They know the area and best places to eat, and shop. Always great suggestions.

Westchester Marriott - On 7/9/18 walk out to Hotel's parking lot find tires and wheels stolen from car. Hotel and Corporate claiming no liability. We are from out of town and now needed to extend stay. Hotel did not offer any free night stay even meal voucher for ordeal for common courtesy. It is a known problem at this hotel as a more recent victim had same thing happen to their car in September. Hotel was not helpful.

I stayed at the Marriott LAX in Los Angeles. I spent 4 nights using a discounted rate they offer. I choose to get away for a few days alone after my divorce. Every night I had dinner and drinks at this location. 1 night I had a steak dinner at their steak house. The service was nothing special. I could have been eating at Sizzlers and had the same service. The Porterhouse Steak smelled and tasted a little off but I figured it was their spices. I had 1 drink and spent over $130.00 on my nothing special dinner. After I hung out at the bar which I did every night of my stay and spent no less than $100.00 dollars a night. This is including some late night munchies from the bar. Coffee and breakfast every morning and $40.00 parking every day.

They told me to buy points to secure a room and then when I made a change to the dates, they said that I had to buy more points because it's not a dollar for dollar system. Then I agreed to pay the additional points and they said their system is new and they can't make the change. They are holding my money hostage. Now I'm trying to go through my bank to dispute this. DON'T USE THEIR POINT SYSTEM! Jacked up! 3 1/2 hours on the phone with the worst customer service on the planet! Everyone passes the buck. Case numbers are worthless.

We stayed at the Schaumburg location to attend an event. The catering left quite a bit to be desired, and they seemed to be running short on things like linens, etc. Definitely did not seem to be the fault of the event sponsors, but poor planning on the part of the hotel. While there, we forgot an item in our room and didn't notice it until we had already checked out. The item didn't cost that much, but given that it's something we used a lot, we called to inquire. The desk attendant was very cordial and promised to let housekeeping know and promised that someone from housekeeping would give us a call.

WARNING! This will not be a pleasant email. Since the week before BLACK WEEKEND Marriott has messed up my accounts. I have called 7 times to your "Customer Care Team" and spent at least that many hours trying to resolve a host of issues with my account. Not ONE issue has been resolved despite the adamant assurances from a few of the people that I talked with that they would "take care of the problems". At this time I have 2 case numbers; **. I have twice asked for a follow-up on their efforts to correct the problems listed below, but have not heard a word from Marriott. For some unknown reason, Marriott gave me a new Rewards number the week before the merging of Marriott and SPG accounts. That started the problems for me. So, my original # is **. The new # **. I have tried to "merge" the 2 accounts as reservations and prior stays are being divided between the 2 accounts.

We stayed at the Marriott County Hall in London on August 27-28, 2018. We had just taken a lovely 8 day Princess Cruise through the British Isle and decided to spend a couple of more days in London before going home. We booked a room at the Marriott. Well that was a big mistake because the service was horrible! We had many things go wrong and spoke to the management about it while we were there and when we returned home. The response we received was basically that their service is always superb so we must have been mistaken or misunderstood.

The shower is designed with only 1 door, when there is a space for a second door. Because the second door is missing the water fills up the floor of the rest of the bathroom. It took 4 towels to dry up the water. I was told that all of the rooms are the same way. This is unacceptable.

I called Marriott rewards to use my free night certificates. I was not able to make the reservation through their website and needed to call. Waited for 40 minutes and finally spoke to a rep. He was not kind or care. Told me to hold and put me on hold for another 30 mins and finally hung up. I am getting free nights because I am paying for annual fee but they treat me like a cheap guy. Useless reward program.

Was wrongly booked by Marriott reservation centers, booking for a hotel in a country I did not visit. Later when checking my credit card records I saw I was charged for a no-show in that country. When I arrived in the country which I had made the reservation for originally, they said I was booked at another Marriott in a different country. I immediately canceled the wrong reservation in the country I was booked at by Marriott. Marriott would not stand behind their card. Said the Marriott where I was wrongly booked would not refund the money and that I was charged as a no-show. I told them Marriott reservations made the wrong booking so they should right the wrong. They did not and I would never ever make another reservation at the Marriott Hotels as they don't seem to support their customers and stand behind their card!!!

Terrible service. Today I spent 45 minutes and three phone calls trying to book a reservation using a free night certificate with Marriott reservations! I was placed on hold on two of the calls and was disconnected on the third. Marriott has recently been bragging about the merger and upgrades with SPG hotels.

I have stay at my fair share of Marriott and I have to say this was by far the worst. Last week I stay at the Marriott Stellaris in San Juan. The staff was very friendly and helpful when around. Concierge was never available and the tour desk was very seldom staffed. 3 of the 4 elevators were broken for the first 4 days of the stay and that was on a weekend they were sold.

I have been a very long time customer of Marriott and have numerous points. I was doing a three month stay at the San Jose,Ca. Residence Inn when I had noticed that I had $300.00 taken from my room. After doing a police report and going through many phone calls and promises they offer me 20,000 points for my loss and refused to compensate me for my loss. They can stick the points all I wanted was my money back. Goodbye Marriott.

Marriott Mayo Rochester, MN has the worst customer service I have experienced in any hotel anywhere. The valet staff and bell staff are great, but their reservations/front desk reps are unprofessional and rude. I have stayed here 5 lengthy stays here during past 3 years, but will not again. It will be worth having to push a relative much farther to Mayo Clinic from the Doubletree Hotel, but I feel sure that the Double tree will have cleaner rooms and staff that are helpful and caring. Follow my lead if you can stay elsewhere, do!

I cannot believe how horrible Marriott's customer service. The hold times are horrendous, the reps completely lack any knowledge of the hotels, and even as a gold member I feel like their overall approach to service is a JOKE. I sincerely don't believe that such a prominent brand can have such horrible customer service. Marriott should be completely embarrassed by this travesty. Don't they get it???

I have been a Marriott Rewards Member since 2013 and have banked up a sizable number of points. Recently (a week ago) my account was stolen, account info changed and taken away. Marriott will not assist me in getting this fixed. I have emails with my rewards number going back to the day I opened the account and also have my rewards card with my number shown. Marriott call center employees are not willing to assist, are rude and treat you as a criminal. I have faithfully supported this company for years by only staying at their hotels and this is how they treat a corporate traveler from one of the largest media companies in the world. I honestly do not have time for their games.

I am a rewards member and am astounded at how bad my last two customer service experiences have been with Marriott. After staying on hold for an inordinately long time, both times, and then interacting with frankly rude and uninterested phone reps, I was then simply disconnected, both times, and once by a manager named Ericka. Hard to believe. The experiences were so frustrating that I am now changing my hotel habits based on this alone.

I was a guest at the Springhill Marriott Kentucky location: 1512 N 12th St, Murray, KY 42071 from July 1st through July 15th. I was falsely accused and charged $750 for smoking and destruction of property on July 15th (Mind you I found out I was charged not by contact, but by looking at my bank statement on my way home to California). I contact the hotel about the unauthorized charge, the attendant accused me of smoking and breaking the edge of a bathroom mirror. She said it look like someone broke it and try to glue or tape it together to hide the damage. I told her that was not by my hand nor did I smoke in the room. Then she told me to talk with the general manager on July 16th.

Townplace Suites by Marriott - Fredericksburg, VA: DO NOT STAY AT THIS HOTEL! I booked a room over the phone and was never told that there is a 48-hour cancellation policy. The email I received also did not mention the need to cancel 2 days in advance. When I cancelled 36 hours in advance, I was told I would be charged for the entire stay. The assistant manager said that I should have gotten another email with the cancellation notice, which I did not. I sent her the email I received and she said it was too bad that she was not going to refund my money. BAIT AND SWITCH!!!

In August new "benefits" will be introduced. As far as I can see, what it means is that the "benefits" of some levels have been stopped. I am a gold card holder and soon I will lose the benefit of executive lounges and the "free" breakfast. The most annoying thing is every time I ask Marriott if I will lose their benefits, they never give me a straight answer, they are like shady politicians evading an awkward question. It's a shame because I normally choose Marriott over others because I could use executive lounges. Thank goodness there are plenty of other hotels.

Marriott Rewards and Corporate Office - I called with how I was miscommunication with and escalation only wanted to believe the notes. When I asked them to pull up the employee or hear the recording I was told the employee won't remember the conversation. They offered me compensation posts which is not what I called for, but not help with the issue of my status. I am very dissatisfied and if you do not want to listen to a customer and believe your employees do not make a mistake then why do you have a escalation line or customer service. Never want to stay at a Marriott again.

Marriott Residence Inn - Yonkers - I recently checked in my parents in the 2 bedroom suite. The pictures they post are so misleading and deceitful to what the room actually looks like. The images appear much larger and nicer than what room actually looks like. We were all so excited to see my family and thought I booked them a room that was roomy and clean But instead we got a room that had ants & flies and has a musty smell. Also, get prepared to lug your own bags to your room and parking is very scarce. It was very upsetting to me especially since I wanted my parents and 95 year old grandma who came from Florida to see my son’s graduations to have a wonderful stay here.

The front desk staff at Mariott Clay NY was rude and condescending demanding to see a credit card for a prepaid room that I have used multiple times. Never been asked for one. Then he accused me of being rude and told me “he’d ask me to leave” when he was the one talking down to me like I was an idiot even though I had a confirmation number. Will never stay there again.

This pet friendly hotel lost my cat and blamed me for letting him out of the room myself (???). Called sheriff's department on me and issued a no trespass order for creating a disturbance. Escorted out by 4 officers. They found my pet 3 days later "in my room." Zero stars but could not post.

My Marriott Rewards showed 50,000 points on my Marriott Reward Account and then Marriott took them away after I provided them with a confirmation number showing my 50,000 reward point for my booked room. Marriott Reward Employees "Bob" and "Nick **" around 8:34 p.m. tonight at 1-800-450-4442 took the full hotel rate money out of my checking account in the amount of $625 without my permission! The Marriott Reward Employee "Bob" told me that he was going to send me an e-mail confirmation that he would be refunding my account in the amount of $625; however, I never received my e-mail confirmation that I was promised to received by Marriott Reward.

While reviewing my account, I happened to notice a missing stay. I've submitted multiple requests online; but it literally goes into a black hole. I'd like to think I am a reasonable person and no I don't expect a response within minutes or hours or even days. But now it's going on a month and nothing? I get a generated email back saying someone is reviewing my request and will personally get back with me. I've also sent a fax as well as calling their (non) toll-free number only to be left on hold. I've been loyal to the Marriott brand for almost 20 years and up until now have been very satisfied, but their customer service is definitely lacking. But these days, that actually does not surprise me.

We spent over $400 per night to stay at Sydney Marriott Circular Quay. I always use the Marriott brand and have been very happy with the comfort of the rooms. This resort by far is old and worn, but the 200 sq ft. room is what you would get when staying at a moderate hotel. The GM Ms. ** explained this is the standard for Sydney, which is a poor answer.

I have tried for weeks to log into my account and get nowhere. When I ask to reset my password, screens do not work. Online phone numbers do not pick up for assistance. If I even call to make a reservation, I get put on hold with music fading in and out for over 15 minutes. This is no way to run a business. I will be dealing with Hilton as my primary hotel chain in the future.

Though my stay at the Marriott in Auburn Opelika June 2nd 2018 was quite good, I find that they charge every customer $50 dollars for possible incidental charges whether they occur or not. If no incidentals occur then the hotel reimburses the $50 dollars, which shows up days later as a credit on the credit card account. The hotel claims this is done by all hotels, but I'm not so sure. I travel a fair amount and find most hotels charge me what is on the final invoice they hand me at check-out.

Am very disappointed in the hotel staff and reservation dept at Marriott Lincoln NE. We are actually attending a convention there in a few weeks and even though we live in Lincoln we were going to support local and stay at the hotel where the convention is taking place. There was block for this convention however the first day only allowed 61. I had requested 4 rooms and only one of those rooms I am getting the quoted rate for the first night/week. The remainder rooms I am being charged an extra 110 for the first night and the rest of my 4 days I am getting the quoted rate as more rooms were blocked for the rest of the week.

I have been a rewards member with my husband for 15+ years. We have three weeks Marriott Timeshare and Marriotts Visa and are Platinum members. I’ve been satisfied with Marriott and used Marriott as my preferred hotel all this time until last year. Although our Timeshare and Visa are jointly owned and rewards membership shared, Marriott changed their policy that made the account accessible only to one member. My husband got it. Hence, I had to start my own from the bottom up. Frankly, I felt slighted at this considering it a demotion on my loyalty to Marriott Rewards. This really annoyed me and made me question my loyalty to Marriott exclusively.

Please beware when booking a stay at the Marriott or any of its brand. I booked on one day and cancelled the very next day. Yes, I prepaid. Now Marriott does want to return my $700 days. As you can see below that isn't what my entry says about cancelling. TripAdvisor has been helpful and is taking it to the next level. Shame on Marriott, it's not over. I really don't know why Marriott thinks money is for keeps.

In town for a big wrestling weekend and the power went out and the general manager Tracy provided very poor customer service. The backup generator was operating but only powered the common areas and NOT the air conditioning, it must have been 90 degrees in the lobby with no air circulation at all. The hotel management and staff did nothing, as far as I know, to make any kind of accommodation to try and make their guests as comfortable as possible. First of all, it was a very hot and humid day/evening and no staff offered ice water, fans or pillows, open windows and doors, or just professionalism and empathy in general towards customers' frustration. I’m just stunned at the total lack of effort from Marriott. I understand there is nothing that can be done about the power going out, but they could have tried to make the customers as comfortable as possible.

I called the Boston Marriott Cambridge to discuss an issue with a reservation. I was passed to 2 different people: Accounting and Manager. Both were extremely rude, talking over me throughout most of the call. They refused to even acknowledge my concern and would not even listen to what I had to say. Terrible customer service. When I told them I would speak to someone higher up, if was like they were 12 "Go ahead, See if I care!" They obviously don't care about keeping customers happy, or providing basic courtesy. I will be sure to steer people away from this hotel.

On April 21, 2018, we arrived at Courtyard Bali Nusa Dua Resort. Hotel staff was very rude and not nice. We went to the beach club the same day and the beach was very dirty. Trash no one picked up by the beach chairs. On the beach club the shore there was trash like plastic wrappers, wood with nails, plastic bags and other kinds of trash on the sand. Also the hotel was not very clean like the lobby no one was cleaning and no one was cleaning the beach club. The workers on the beach club were just standing and talking to each other, and laughing at the people staying at the hotel.

Reserved one night at Residence Inn, Arcadia, CA for May 13 at the front desk. Next day returned to cancel due to alternate arrangements. Desk clerk refused to provide a printed cancellation receipt and advised an e-mail would be sent. No e-mail.

We took my mother on a cruise for her 95th birthday, which involved driving from Colorado to the Long Beach, CA cruise terminal. I made reservations at the Courtyard Cedar City in advance for one ADA room and one regular room as a midpoint stop to break up the trip. When we got there and went to the rooms, we saw that the bed height was ridiculously high. There was no way my mother who is primarily in a wheelchair would be able to get into the bed. I’m five feet tall and had to hop up a bit myself. I’ve been to a lot of hotels and have never seen such high beds and certainly not for an ADA room. When I talked to the manager about what they might be able to do, to say she wasn’t interested in trying to help us is an understatement. I was shocked at her insensitivity to the situation. Her response was “all the beds are the same and that’s our beds and I can’t do anything about it.”

Since a few months the previously excellent reservation phone system has turned to be unacceptable. I was on the phone this afternoon for 20 minutes listening to the automated system telling me "a associate will be with you momentarily." I tried to call customer service and after 30 minutes waiting I hung up. Needless to say that I am now using other hotel chains.

I had the most horrific experience with Marriott. I've stayed with them a few times in the past and booked my employees with them. I've had issues with them once or twice before but nothing to this magnitude. I booked someone for a hotel a couple of weeks ago at a $299 rate for all 4 nights staying. They increased the rate for every night of the person's stay and it went up to $899 for the final night's stay. That is absolutely crazy to me! Anyways, after arguing and having to get downright nasty with them, they still didn't want to budge or refund the money that they owed me. They think they are superior and that nothing will put a dent in their wallets but I work for a large corporation. I hope you will take my advice and not stay with them. The guys behind the scenes don't care about their customers at all. I've never been treated so badly by a hotel, so I'm happy to say I won't be using them ever again.

My boyfriend and I have stayed at the Marriott several times. We were so close to the staff that they would hug us coming and going. Our last stay was in March of this year. Our room was cleaned on our last night there. We were down at the bar/restaurant having dinner and drinks. When we arrived back to our room, all of our belongings were stolen and our mattress was bare.

We enjoyed the ambiance and the friendly staff and accommodations at this Fairfield Marriott in Temecula, Ca. Very modern hotel, comfortable, nice pool, and a lovely lounging area. Bed was comfortable, the breakfast was very delicious and had many selections. The price of the room was a bit high priced, but it was on a weekend.

Salt lake city, Utah - Excellent concierge services and very clean. Very customer oriented. Convention center location is perfect. All staff members were polite, accommodating and happy! All inquiries and needs were met with enthusiasm. And love Starbucks in the lobby.

I had a very nice room in Marriott Hotel Atlanta, Georgia, USA. Staff was wonderful. Good room service. Price was a little on the high side but it is a midtown location. Close location to the events we were going to.

We stayed at the Marriott Residence Inn in Holtsville, NY for 6 weeks and had a very pleasant experience. The staff couldn't have been more helpful & extremely nice. Whatever we needed they got it.

I stayed at a Marriot Hotel in Fairfield, Ca for several months for work and I was very comfortable. The rooms were very large. I had a studio and it was suitable enough to live in. The place is clean, quiet and has good breakfast and evening meals. It was a great home away from home. The gas fireplace was an added benefit that was a great amenity. The kitchenette and full size refrigerator were perfect when I cooked at home otherwise the evening snacks were sufficient for meals. The staff were EXCELLENT!!! The management always went out of their way to provide excellent service. They were always proactive and listened to their clients. Very friendly and accommodating staff. As an example when I was ill they went to the store for me to purchase an item and brought it to my door within 15-20 minutes. The evening that I checked in they called my room to see if it was to my satisfaction.

I refused to stay in Boston over parents weekend, at $350.00/night & up. The Boston Marriott in Burlington, MA was affordable (mother & 2 daughters) and close to my daughter's college. Good service. Rooms are very clean, comfortable & nice. Also, parking was civilized: no charge and easily available. I'm totally happy at this hotel and will stay there again.

The staff at both hotels could not have been better in Vienna and Woodbridge, VA. The staff, quality and amenities were more than excellent. The whole family enjoyed the entire weekend. Dining room layout left a little to be desired, mostly for couples, in their defense we were traveling with a fairly large group of eleven.

Well how about pre paying for a room and Marriott saying the room isn't paid for. Then a rude agent does nothing to help the situation, claiming they can't even discuss the reservation with you. Pathetic, crappy customer service. They should be embarrassed. Find another hotel chain. If you have a problem they will do nothing to fix it!

My experience in the Chambersburg, PA location was great overall. The staff was friendly and Sarah, the location manager, is a pleasure to work with. She always seems to know my name and goes the extra mile to ensure my stay was a great experience.

Marriott Hotels San Francisco, California, USA is a quality full service hotel. All you need to do is ask and your request will be accommodated with a smile, rooms are quiet and very comfortable. Amenities, linens, closet space ample. Customer service based hotel with class and style.

I loved that Marriott Courtyard in Dallas, TX, USA & didn't want to leave it! Everything at this Marriott Courtyard looked new, pristine & clean. The breakfast buffet was lovely. The rate was 30% less than I paid for a room at a nearby filthy rundown Motel 6 with broken door lock!

I rarely write a blistering review, but Marriott & SPG have earned this one. I received a notice that I could link my Marriott Rewards and SPG rewards accounts, and that my Marriott status would apply to SPG. That occurred; however, I was 4 days away from platinum status (75 nights) with all Marriott stays, and decided to book a 20-night stay at a Sheraton property (much more expensive). I since learned that those 20 nights WON'T apply to my Marriott rewards status. Called the SPG rewards customer service, and was told this is their policy - there is nothing they will do to remedy the situation - and, it will be another year before the account sync process will be finalized. Marriott - SPG executives, brilliant policy decision - mistreat your most loyal customers, because of your system sync issues, and don't allow for a manual override of the policy to appease us. Client delight score - less than zero...

Marriott has always been a good place to stay in any of the hotels. The one in Alabama was very clean and the workers were fair, respectful, and hospitable. There was also a good parking.

The new "Marriott" is the old Sofitel, a hotel I had frequented in the 80s & 90s. It is just as pleasant an experience now as it was then. The ambience at the Edina, MN location is all there, from the front desk to the room. The restaurant has changed... not for the better. Under the Sofitel banner it was French, and very comfortable. Now it has been changed to an open environment which is quite noisy. They're trying hard, but missing.

Although we were only in their Detroit, Michigan branch overnight, the staff was very helpful and pleasant. The rooms were clean and it was very quiet. We thought the breakfast nice but very overpriced.

The staff at the Birmingham, Al Marriott was professional & courteous. And quite helpful when I had to unexpectedly, extend my stay an extra night. Enjoyed the accommodations and the location was excellent. The experience was pleasant.

I like the location of the Marriott Hotel in Beorne, TX. It is a nice place to stay with a friendly staff. The hotel is clean and pleasant. My only complaint is the pet policy. Online, it says the hotel is pet friendly so I picked a room. No mention of an up-charge online. Got surprised at check-in. I think charging an extra $50 for a small dog is ridiculous.

Marriott Hotel in Washington, DC is a beautiful place and excellent customer service. All the staff was very friendly and accommodating, the room was nice and the concierge suite was well-stocked and keep extremely tidy. The price of the room was great for my stay.

Marriott in Overland Park MO. As I am writing this review at 2am and since the beginning of the evening there are dozens and dozens of people on the floor screaming, drinking, shouting. Reported to the front desk numerous times since 10 pm and staff acknowledge the problem but was not able to control the chaos. This is an executive floor - meant for business. Hotel hosted and sold rooms to attendees of Masonic conference and placed hundreds of them throughout all floors. Cannot tell either because hotel allowed members of masonic group free behavior or hotel staff could not control them, but drinking screaming partying right in the corridors was going on until 2 am. Total disregard for other people staying at the hotel. Hotel could keep at least one floor for other customers, but they didn't. Impossible to sleep or rest at all - what about people who have to work or drive tomorrow morning? I never have experienced anything like it! Total chaos!

Booked room months in advance. Paid at 2:30 pm. Verified two beds. Was told check in was at 4 pm. Was told sold out the night before which should not matter when booked months ahead. Was told room not ready be ready at 4:00 pm. Go back was told sold out. Would have to take a king bed. And they sent a deflated blow up mattress for our two tween children to sleep on. I have stayed many places because my job also requires travel. I have stayed more times than I could count in Charleston. This was pretty unbelievable. To make matters worse my husband on a heart monitor been in hospital. Did not need this stress. Thanks for helping to make my choice if where to not stay in the future.

Marriott Hotels Orlando, Florida, USA. Bell hop walked up. The room originally givenl looked like a rock n' roll party, so stuck by elevator in another room. Made to wait although made reservations well in advance. Unacceptable.

The Marriott at Williamsburg, VA was awesome! It was the nicest stay we have ever experienced. They helped us with a handicapped room for husband. We will only stay at Marriott.

The New York Marriott Marquis is in a great location and their staff is accommodating, making it well worth the effort and a choice place to stay. The rooms are comfortable, although the same size as the Marriott standards state. Roof top revolving restaurant is tough to get a reservation, but a great place to dine.

Pleasant awesome staffs, great atmosphere and location at Niantic CT. When I arrived the front desk was very pleasant, courteous and cater to your needs, my room had a great view, very comfortable bed, bathroom well kept, great choices at breakfast.

The experience was very welcoming and comforting. From the front desk clerk to the food servers, the service was excellent. The staff was very helpful and attended to our needs. The ambiance of the hotel was also very delightful. I will recommend Springhill Suites, Orlando to all my family when they're traveling to Orlando.

We stayed at your Marriott Harbor Bay FL over New Year's. 6 of us flew down, $2400, I used 400,000 points, we ate bad fish and undercooked chicken at the restaurant near the Pool bar on day 2, and we all got food poisoning that ruined our vacation. Our trip was ruined! I contacted the hotel and all they offered was a $500 refund. This is not acceptable, please all I want is our points back and the refund for daily resort fees (that we couldn't use) for our 3 rooms and the meal that made us so sick and ruined our reunion. I sent several emails, numerous calls to hotel and customer service with no response after their $500 Payment offer. I've been extremely kind and patient. Being Platinum apparently means nothing, so much for loyalty!

The services at the St Louis, Missouri location were slow. Our plane was delayed because of weather. No discount given for additional night we had to stay. No microwaves in rooms. Small menu for restaurant. Anyone can cook breakfast, but apparently they could not. Gym was nice though. Bellman was okay and concierge was very informative about the area.

I enjoyed my stay at Marriott Hotels Colorado. Very clean, inviting atmosphere upon entering. Staff was pleasant and professional at all times encountered with. Rooms were clean, beds very comfortable and noise level was low.

I bought a vacations package with Marriott Vacations in 2017 April. It is valid for an year. So I booked for 1 BR villa At Marriott Grande Vista, Orlando to stay from April 1 to 5, 2018 paying peak season tariff as well. But I got the call from Marriott Vacations and I was told that there was a mistake that rep who took my booking, booked a guest room so it is rebooked for 1BR but for April 4 to 8, 2018. When I told them it is not suitable for me, they said they can book me for April 1 to 5 at Marriott Cypress Harbour which is not comparable to Grande vista quality.

We have experienced issues with a few of our Marriott stays over the last 6 months. We have experienced dirty rooms, discrimination for using a service animal (this is an entire story-don’t stay with Marriott if you use a service animal-PERIOD), rude service, and problems with our rewards accounts. After every incident I talked to either the front desk or called Marriott directly, and have had HORRIBLE CUSTOMER SERVICE. They do nothing to resolve issues and are rude and unapologetic. Staff seems poorly trained and Marriott no longer seems to value customer happiness. We will no longer be Marriott customers because of these issues. I recommend Hilton hotels. Their customer service and hospitality is much better!

We booked a room with The Marriott and were charged a fee in advance and when we tried to cancel 6 days prior to our lock in date they refused and won't refund us our money. The dates they are saying are not what we have on our paperwork in BOLD and every person from Marriott; Marriott Rewards, Marriott Customer Service and the Actual Marriot Hotel where the stay is can't refund us because they "don't have the authority". I have provided them with all the information and still they are blaming another company but the charge on my credit card that shouldn't have happened is from Marriott.

We arrived early at the Marriott Hotel in Budapest, Hungary & they stored our luggage and gave us access to the business center. They assisted with local dining, attractions and transportation to the airport after our stay. The room was spacious and comfortable. We had an early morning flight and they provided a sack breakfast to consume on the way to the airport.

Louisville downtown Marriott - Room was filthy, with candy wrappers on floor and hairs on shower wall. Took three trips to the front desk to get the room key carded correctly. Only one elevator worked. Walls were dirty, and elevator in garage area was disgusting. Upon leaving it took two days and three telephone calls to get an email receipt for staying there. I work at a Fairfield and this place needs their franchise tag pulled. It's not worthy of Marriott standards.

Check in at Marriott Hotel in Valdosta, GA, USA was really smoother though the booking mechanism screwed up by booking one king bed instead of two queen beds. The receptionist helped in getting two king bed rooms at no extra cost. Also, the cleanliness of rooms is at peak. The breakfast in the morning has all types of healthy ones.

When we first arrived, the lobby area was not initially visible and my husband had to locate a security guard in order to find out where we were supposed to check in. However, because of renovations, things will be in order soon. Location is good as the Pittsburgh, PA hotel is right smack in a residential area.

Rooms were very nice and clean at the Marriott in Baltimore, MD. The staff all had smiles on their faces from the doorman to the wait staff, etc. They were the most pleasant group of people. It rubbed off on the customers. I'm sure. We had a very enjoyable stay.

I felt like home with the Marriott Hotel in Baton Rouge, LA United States. Friendly staff, heated pool, a gym, no hassle when we needed fresh towels. The atmosphere was very clean and rooms are very roomy and nice.

Lincoln, NE - They were caring enough to save the items I left in my room, and see that I got them. We also had a problem with the heat, but they sent someone to fix it. And, we had a problem with our key, and they saw that the lock was serviced.

Hotel food in Burlington, MA is extraordinarily good; service excellent; ambiance serene. We've been going here for many years. Staff knows us well and always makes the effort to go the extra mile. They omit valet parking fees or send up wine for our anniversary. Property is near equally excellent restaurants (Venetian Night, Winchester) and only twenty minutes or so from Boston. A great weekend getaway place. Has beautiful garden, grounds and outside part of restaurant overlooking pool. Our favorite place when going north to Boston to visit friends.

The staff at the Marriott Hotel in Ann Arbor Michigan was pleasant and helpful. It is a small hotel but very nice. It was centrally located and not far from the university. I will be staying there on my visits to my granddaughter, who will be starting her freshman year September the 5th.

Beautiful property with clean rooms and good service. Wonderful. The hotel is in keeping with Marriott standards. The room was very clean and modern. The employees were very helpful and attentive to their guests needs.

I really enjoyed it. The staff was very friendly and helpful. The beds were extremely comfortable and I wish I had one at home. I would recommend the Marriott hotel in Tallahassee FL to everyone.

Newark, NJ - We thought the room itself looked like it badly worn and needed remodeling. The shuttle between the airport and the hotel did not run often or on time. We had to walk across to a nearby hotel to catch their shuttle. Breakfast ended at 9:30 AM, which was odd and I actually was locked in the breakfast area while scrounging for leftover food (I chased the cart with the eggs and sausage). Also, my oldest son was offered any type of drug or liquor while paying for a pizza in the lobby. Naturally, he told me what transpired.

We are Marriott cardholders and booked a room with 2 double beds for SoHo in NYC for December 22-26th 2017 at the rate of $145 per night. The room could be canceled by Dec 19 with no penalties... Dec 20, 2 days we are to arrive, I received an email from Marriott at 3:42 PM stating that I didn't have enough points to pay for the stay and to call this 800 number. When I got home from work, I called and was on hold for 1 hour... spoke with several different people and no one could help me.

We were in a dump at first up the street from the Marriott. We stop the Marriott in Baltimore, Maryland to stay there instead boy did we get an awesome room. The guest services was awesome. We will always stay at any Marriott's plus the sister hotels to the Marriott.

The Sumter SC location was great, hotel had a modern feel. Housekeeping need to do a much better job at clean though. There were dirty glasses left in my room turned upside-down. You can tell it was not washed. Still there for 2 days.

I tried to get a lower rate when I arrived at the Marriott hotel in Greenville, SC and was told I could get a lower rate because I booked through a third party. I could not call the Inn because the only phone listed was a toll free number not a local number. Was told I would get an email copy of my bill at checkout but I never got an email.

Marriott Hotel Aberdeen, MD. Clean, convenient hotel fantastic for baseball fans. It has a Courtyard and Residence Inn attached but it's difficult to stay at the Courtyard and pay high amounts for breakfast/drinks when I could walk through a door to get free breakfast and happy hour apps. The hotel itself is very nice but I would prefer the amenities at the Residence.

We've been longtime customers of Marriott Hotel. My elderly parents were in town visiting and had stayed here before. We booked 11 nights and after the first night, my dad tripped over a parking stump in their low light parking lot after coming back in the early evening. He scraped up his head, hands, knees, legs and we reported to 3 bellmen and the PM supervisor. After a couple of voicemails to the mgr, no one responded or bothered to come check on him. On the 9th evening, the mgr asked us to file an incident report and said he would not do anything for us. He was not genuine and lacks empathy. It's common decency to check people who fall especially if it's a place of a business and you are a so-called manager. Seems like Manuel (manager) showed a lack of empathy and is not capable of leading or training his staff in this department. Horrible way to treat guests! Marriott should be ashamed and they should consider getting a real leader.

The desk personnel at the Marriott Hotel in Traverse City, MI were friendly and looked me straight in the eyes. They asked what they could help us with and recommended a couple of places for dinner. They made us feel welcome and were sincere in their offers to help.

Marriott Hotel in Dulles airport was comfortable and clean. The restaurant had a nice variety of food and the service was good. It was my first solo night in any hotel and I felt safe and slept well.

Toronto, Ontario, Canada - Bell boys (men) were disrespectful and rude. They would not help with our vehicle or bags. The cleaning staff was very helpful and courteous and the Front Desk was 50/50.

Major bed bug problem that traumatized me in Marriot Hotel Winston Salem, NC, USA. I called corporate and they did nothing. They acted as if they could care less. No one followed up on me. No one tried to reach out to me and apologize let alone trying to restitute me for the loss of my belongings or at least something.

Baton Rouge, LA - exquisite, staff on point when you call, room 4.5 stars overall. The dining area- oooo! Try the Fatoush salad and quinoa, a salad that I was elated over. I asked for fresh Rosemary (I love this herb) and they got it for me!

Stay was nice and would stay again when visiting the city of Baltimore, Maryland. Complimentary breakfast was good although I about missed it. But DID Think VALET was A LITTLE pricey.

Front desk in Houston Texas will tell you, your information is always keep safe. The rooms are beautiful, fresh, everything is in the right place. It's quiet, clean and has good food. Parking is very safe, good for the whole family. If you have a big family this is the place to stay.

Orlando, Florida - Safety was our concern, the parking area was well lit, security patrolled, anything we asked for was provided. We stayed in a suite with kitchen facilities, all appliances worked great. Had a good view from the balcony, property was close to all our sites and the desk provided maps, etc. It was great having morning coffee on the balcony.

Very nice rooms, wonderful beds, and good location in Greenville, SC. I have seldom had a better night’s rest or a cleaner facility. Like many places it seems to have tried to retrofit a larger breakfast into the existing space but not as successful as might have been done.

Because parking is valet, there was a wait as we arrived at the prime time for check-in. Our room at the Houston Marriott was as expected and we loved that breakfast was included. We are partial owners of a Marriott product in another city, so we like to stay in the Marriott family when we have the opportunity.

Milford, MA - The front desk is amazing, check in is painless, free parking, close to restaurants and shopping. I stay here every single time I travel to MA, this is a must stay for me.

I loved the atmosphere, staff was attentive, and the room was comfortable. Frustrated with so much costing extra. Parking daily fee, pool tool rental, and internet/resort fee. The Marriott in Orlando, FL is not an average price hotel but a luxurious one. Room cost should be inclusive of average incidentals low me parking and pool extras.

Marriot Hotel Anaheim, CA - The front desk staff was knowledgeable, kind and very helpful. They went above and beyond making recommendations for where to eat, local attractions and even upgrading my room. The room was spacious, quiet and just what I needed for a relaxing getaway.

I have stayed at the Marriott over the years several times and recently stayed in November. My 4 children and I had to leave our home unexpectedly and we went to the closest place to home, or so we thought. Our stay started out ok but quickly turned into a nightmare. We originally planned to stay 5 days. Unfortunately our home wasn't ready so we had to stay longer. So I went to the GM and made him aware of the issue and asked him if he could give us the friend and family rate due to the circumstances and our loyalty. He told me he would do what he could and get back to me in 30 minutes. He never did, however, one of his employees told me that he gave us that rate and that once you stay 5 days you get the 6th day free and then it starts over until the next 5 days and so forth.

The exterior of the Marriott hotel in Jacksonville, FL was inviting with beautiful landscape as well as the interior design. The staff was available to assist me as needed with checking in and other services.

As always any Marriott Hotel stands up to our standards no matter where it is located. The beds and linens are always outstanding and depending on which group the concierge and on site restaurants are great and the health (pool, whirlpool, exercise room is clean and nice to use with enough non-room towel to enjoy your exercise and or relaxation.

We loved this hotel. It is very far from town, but that is part of why we liked it. Nice accommodations, beautiful grounds. Very friendly front desk.

The Marriott Hotel in Portland, Maine is a good place to kick back. Staff were excellent and very helpful about points of interest and how to get there. Just a very good experience all around. Would recommend.

Indianapolis Marriott Downtown - I am a regular traveler, typically 45+ weeks a year I am in a hotel room, mostly Marriotts & Sheratons over the last 5+ years. I arrived Dec 11 with a co-worker, after being remote for 3 weeks (holiday week included) to find that the bag we left with them had been discarded - our bags with a Marriott claim check on it. The following day, I had to replace my essential items (make up, hair products, shoes & bag); we were working with a manager.

My Garmin Fenix 5S was stolen while staying. I reported it same day stolen from my room. Filed a police report, have called manager over 8 times, complained to Customer service, speaking to three people, whom the supervisor said they would follow up, no follow up occurred. Manager told me he would investigate for the past month and half. The person I reported it to originally never communicated info to manager. Then when checking out that same person acted as though they didn’t know me and told me a story that a guest had found it, took it home and called to say they could ship it back. After I told them I had filed a police report. I left a message for mgr. No callback. Call manager who says he knew nothing about the story or that I had left another message with this individual. I have contact the Marriott over approx 12 times and no one has bothered to call me or follow up as promised.

Enjoyed our stay in Marriott Fredricksburg, VA. The hotel has helpful staff, clean rooms and a well appointed lobby area. When I asked for restaurant suggestions, the restaurant they recommended was good food, with a local atmosphere. Enjoyed the whole experience.

Well cared for in extended stay room. Marriot Chicago extended stay room was very clean and roomy. The large full kitchen was good as I also kept dinner items for myself. The room even had a living area good for TV viewing and just lounging around. An outside common barbecue was another plus.

Has in room wi-fi, upgrades when possible, outstanding morning breakfast, a great bed, a good TV channel selection and the best staff of any place I have ever stayed. Make the FIS South Austin the go-to hotel for me whenever I am anywhere near Austin.

The Staff at Roanoke, Virginia lets the Guests know they are appreciated. The hotel had just been renovated. The parking lot was full which indicates how wonderful the hotel is. Service was outstanding. It was close to the Interstate and across from a shopping mall.

The hotel is in walking distance to Zurich central train station. The hotel is spotlessly clean. The rooms in the new wing are most modern, and comfortable. The staff is friendly, and helpful.

Got a room for 200 plus a night at the Pittsburgh PA location. Got in the room. A.C. would not work right away. Took 4 hours to get the room to 74. Noticed water stain in ceiling that had mildew very dated. Very sad. Thought it would be better.

Our stay was AWESOME at the Marriott (State House Convention Ctr) Little Rock, AR. We are staying again on 9/8/2017 for my company's 10 Year party for Arkansas Blue Cross Blue Shield. It was very very nice and felt like home.

Do NOT get a room at the Courtyard by Marriott on Blairwood Dr. in Louisville, KY place! I booked this room through Groupon because my Uncle was diagnosed with inoperable cancer back in October so my family decided to all come together for him for Thanksgiving. After fighting traffic and traveling all the way from Florida we were late for dinner so we stopped by the hotel to grab our key and then headed over to my Uncle's for dinner. When we returned that night and took our luggage to our room we found that the room had not been cleaned from the previous tenants. There were pretzels all crunched up along the side of the bed, someone's deodorant was laying on the floor by the window and one of the beds had not been made. So I went to the front desk and asked for a new room which the manager promptly gave me and apologized profusely.

The staff was wonderful, very friendly and helpful. The rooms comfortable and clean. Extras everywhere and the breakfast was outstanding. The location in Easton, MD was easy to access but away from road enough to be quiet. This location was near shopping and many places to eat.

I was surprise the hotel in Adelanto California was nice inside and the personnel was very kind. The hotel was quiet with a beautiful view to the mountain. The price was also reasonable.

Shanghai, China. Excellent hotel, great staff, friendly and attentive people. The staff at this hotel are great and the location is very convenient. Hotel of choice in Shanghai for me and always pleasant from arrival, check-in, the Club personnel until check out, all are very professional.

We stayed at the Marriott (San Antonio, TX) on the "River Front". The view from our room was exceptional; the service was excellent; the convenience of being on the River Front made for extraordinary convenience. The room was clean and the staff professional. Rated highly!

Charleston S.C Lockwood BLVD. - Everybody is friendly and very helpful! Restaurant has great food. Atmosphere is great. They have very friendly wait staff. Bar has happy hour. I will stay again even if not on business.