Marriott Hotels Reviews

We asked the first night that our room be cleaned by 10AM the next day. We had to wake up at 4AM and show our dogs at 8AM. After showing, we like to return to our room to rest and feed and walk the dogs. We stayed four days and we had to wait each day until after the maids' lunch hour for our room to be cleaned. This meant we could not relax or take a nap, since we knew the maid was due to come at any time. This simple request to clean the room before 9 or 10AM was just too much for them. We were charged a $100 pet deposit and our dogs did absolutely no damage. We pick up after them in the yard and had to dodge messes that other guests left in the yard. We found out the La Quinta next door does not charge a pet fee.

We have always felt Marriott was a step above a lot of hotels, but cannot believe you put your name on this hotel. The mattress was very uncomfortable, the pillows were old and dirty, the linens worn out, the kitchen light taped together and the whole place left us feeling unclean and unrested. We feel the pet deposit unfair. Our room had no damage and it should be refunded if there is no damage. We have never been in a Motel 6, but it has to be better than this Marriott. The facility was not relaxing or comfortable. We could not wait to get home and shower in a clean environment. Marriot's room was old, outdated and left us feeling as though we slept with bedbugs.

The transaction was also taken off Cossandra's card. The cashier stated she never received cash money. Leticia and Cossandra went in the hotel on the morning of February 25, 2010 to meet with the general manager, Eileen **. He stated there was no cash purchases showing my $114.00. It was stolen from me just like that.

We got to stay at the villas for three days two nights free to visit the sales center. This is an impressive property with several things to do. The problem starts with the offer. We were told that if we bought an extra 100,000 points we could stay at the Marriott resort in Hawaii and the extra 100,000 points would pay for most of the air fair. Air fair points were true, but could we stay at the big resort? We found out no way. In the meeting the sales person told my wife and I we could only sell the Villas only thru the Marriott. Lie. after spending $30,000.00 and $950.00 per year taxes and yearly maintenance fees we can't even sell online with a time share company for $15,000.00. Not one offer after one year on sale! He made it very clear that your room, if you don't use it, could be easily rented for up to $600.00 per night. That would be $4200.00 per week. Not even close. Even with the company I'm using to sell (they also rent the rooms) I am down to $1200.00 per week and not one single offer in the past year. There is no protection for you as the consumer, no help. Believe me, the list goes on and on of the lies I was told by Marriott.

Yep, I know you should read all material you receive by the Marriott but first you want to believe the sales person and the backing of Marriott. The 878 page book you get has all kinds of information that protect Marriott. Make sure what they say or you ask for is shown to you in the hand book and make sure you understand what is truly said. The one thing I did was trust the sales person and what they were saying. The best way to buy a timeshare is to go online and pick up some other poor person’s losses. That person will be glad to sell it to you for less than half the price! You are much better off getting vacation packages online than buying a time share from Marriott.

Amazing to me you will get people that call me a liar. It will be my fault I didn't read all the details but that is why you ask questions to the sales person and have trust in the big companies that their sales reps are trained and tell the truth. Just go online and see the businesses that are trying to get owners of timeshares their money back. The cost to recover your loss is just added onto the loss you will take if you buy into one of these jokes! Good luck! My wife and I have had none!

I lost $30,000.00 and over $950.00 in yearly fees. I know I can't get rid of the time share and every year the cost of maintenance goes up along with tax increases. If you don't book a room (read the fine print) exactly as per required, you lose your time!

I explained that I was only asking because many other hotels offer discounts to military and their families and she said "well, that's their business, we don't". She said I don't possess a government ID and that I couldn't use the government discount. I told her that I have a military ID card and she said it doesn't count, it's only a dependent card and nothing more. I proceeded to tell her she was being a bit rude and she told me "that is your opinion" and ended the call. I have never been so offended. I expected more from the Marriott chain and was extremely surprised.

My father has stayed with them many times for business travel and he is the one who recommended them to me. As a military family member, I am truly hurt. I really do not appreciate being treated like a second class citizen. I will not ever recommend or stay at a Marriott hotel. I'll seek somewhere that is military-friendly.

Later I called her and told her that there were no tea bags in the room and if she could get some for me, and she said "No." Again I called her a few minutes later and told her that I had really asked for two beds in the room, and that there were no extra sheets in the room, no extra blankets in the room with the pullout couch, no extra pillows in the room, etc. I asked Raynita if she could get some for me, and she said "No." I was very disappointed with her answers but continued to let it go.

Some 30 minutes after the last conversation, Ms. R calls me from the front desk of this Residence Inn Marriott and confronts me. In no uncertain terms, she questions me. Behind her, I could hear her manager yelling at her to tell me things. Raynita repeats it to me, like I was her watchdog.

Ms R asks me, "You had called me several times earlier". I reply, "Yes, but you could not provide me a satisfactory answer for anything I asked for". Then she repeats what her supervisor is telling her (and I can hear the supervisor yelling at me). Ms R tells me, "If you are not happy, you can leave the room, and I will be happy to to give you a refund". I tell Ms. R that what she needs to give me is a discount not a refund. She tells me, "I cannot give you a refund, but if you want to leave, I will be happy to refund you your money". And Ms. R voice starts to change. I soon realize that she (and her supervisor) are now screaming at me. I ask Ms. R, "Who is that screaming on the background?". Ms R replies that it is her manager. I then hear Ms. R's manager yell at her saying, "He can check out if he wants to". I tell R that I do not appreciate her manager or her talking to me in that tone of voice.

Ms. R then tells me, "If you are not happy here, I will be happy to give you a refund." And then here comes the worst part. Ms R then tells me, "I can't have you calling ma all night long." I tell Ms. R that I am a former employee of Marriott Headquarters and have the means to report her plus her supervisor, to the Marriott Headquarters. Ms. R was fine with that as well. I am now reporting this bad experience to you here in this forum.

I do not believe that I have experienced a worse Marriott than this before. It looks like this employee (Ms R) and her supervisor, has this very bad African American approach to treating their customers. Needless to say more, I shall leave it at that. They neither used professional courtesy nor good language while communicating to me. I was very disheartened and unhappy with the way I was treated here by them. Needless to say, I suffered through the night without a pillow, a sheet and a blanket, while sleeping on that painfully hurting pull out couch. I will never stay at this Jackson Marriott Residence Inn again, and I shall not advise anybody else to stay here also. It is the worst Marriott ever.

I am an 8th grade Social Studies teacher. As part of my job, I run student field trips to Washington, DC through a tour company called Worldstrides. Prior to her diagnosis, Worldstides had offered us a free, expense paid trip to Nashville, Tennessee as a thank you for years of traveling with students. We were thrilled because it was something we normally would be unable to afford. Unfortunately, because of the effects of Jacqui's chemotherapy, we were unable to go. They were kind enough to instead offer us Flex vouchers for a 2-night stay at a Marriott anywhere in the US once she was feeling better. I accepted them, not knowing if we'd ever have the opportunity to use them.

In June of 2009, we received wonderful news. Jacqui was in remission. As a family, we had hopes of somehow finding a new normal for our lives. At around the same time, I read online that Jac's favorite artist, Bruce Springsteen, had announced a show in Saratoga, NY. He was not coming anywhere near Buffalo, but I figured since Worldstrides had offered the vouchers for a hotel, I could afford it and surprise Jacqui. As hokie as it sounds, listening to Springsteen songs on her iPod (Counting on a Miracle, The Rising, etc. ) was a source of strength for her during treatment.

I bought the tickets and booked the hotel on the same day, June 11th. I called Worldstrides and requested the vouchers and they mailed them out. When they arrived, I read the instructions and realized that they required that I would need to book the room through Marriott rewards. Since I had already had reserved the room, I called the Courtyard Marriot in Saratoga and asked if I needed to do anything with my room to use the Flex award vouchers. In what amounted to a 30-second conversation, the woman who answered the phone (I did not think to ask for a name) assured me that it would be no problem, and that I should just bring the vouchers in upon arrival. Perfect, I thought, what a wonderful way to surprise my wife. My in-laws agreed to watch the girls, and things seemed great.

August rolled around and we were excited. Jac was feeling stronger and we set off for the first time alone together in over a year. After our 5-hour drive from Buffalo, we arrived in Saratoga. I presented the vouchers to Jason at the front desk, and asked him if everything was alright. He said yes. We had a wonderful first night with dinner and shopping. After breakfast and a trip to Borders the next day, we arrived back at the hotel at 1:00 pm. A message was waiting for me in my room saying that there was a problem with the vouchers. I felt sick to my stomach. Medical bills had crippled our family. Jacqui insisted on trying to find some sort of solution and called Ms. ** at the front desk. Basically, we were informed that a room that we were led to believe was covered, would now cost us $700. We were told we should have known, and that it was racing season. I've never been to Saratoga before in my life, and I've never seen a horse race. We were being made to feel that we were somehow trying to cheat the Marriott out of money. We went to the concert that night, but to be honest, we both felt like crying.

The next day, we spoke with Sandy at the front desk before checkout, and she was wonderful. She took our vouchers and phone number and said she would do her best to get the situation resolved. We felt better. On our way home, just outside of Syracuse, however, our phone rang and she informed us that there was nothing that could be done. We looked at each other, both sick to our stomachs. The conversation then turned to how we could possibly afford back-to- school clothes for Adriana & Mia.

This morning, I went to the library and checked my credit card statement online. My card was charged $700. I realize organizations have rules and policies. I follow them everyday at my job. I also, however, realize that there are people, and individual circumstances behind every situation. In my profession, I do not treat every student the same. Some are foster kids, some are abused, some don't get breakfast. In those circumstances, I see the child and the policy, and then I make the decision. My wife and I tried to do the right thing. My mistakes were trusting a 30-second telephone conversation with one of your employees, and accepting that things were okay when Jason at the front desk told us they were when we checked in.

We were not trying to cheat your corporation out of money. The bottom line is the corporate bureaucracy of your organization has kicked a family that has gone through a living hell for the past year, just when it's trying to stand back up. It hurts. I pray that none of you ever have to experience a similar situation.

I contacted customer service per their website and was told the issue would be investigated. Days later, I got an email from the manager saying, my reservation could not be canceled because I had booked it at an advance rate and there would be no refunds. I tried explaining to her if the reservation could not be canceled why was I able to cancel it and get a confirmation number? Better yet, why wasn't I contacted and told my reservation could not be canceled, that way I could have at least stayed for my two nights. No resolution.

I contacted my credit card company, disputed the charges, only to have the charges reappear two months later and told by my credit card company there was nothing more they could do. Still unsatisfied, I contacted the BBB and after weeks of disputing with Courtyard, the BBB ruled in their favor stating, "The company attempted to resolve the issue." There was no resolve, no apology and no attempt to issue a refund, nothing. I was told yet again, I would not receive a refund. Basically, I was bullied into paying $212.62 for nothing, no product or service was received. I don't know anybody who would be happy for paying their hard earned money for nothing in return.

I contacted my credit card company and disputed the charges, only to have the charges reappear two months later and told by my credit card company there was nothing more they could do. Still unsatisfied, I contacted the BBB. After weeks of disputing with Courtyard, the BBB ruled in their favor stating, "The company attempted to resolve the issue.” There was no resolve, no apology, no attempt to issue a refund - nothing. I was told yet again that I would not receive a refund. Basically, I was bullied into paying $212.62 for nothing - no product or service was received. I don't know anybody who would be happy for paying their hard earned money for nothing in return.

In the meantime, the writer called HSBC and spoke with Trisha, Billing Dispute Department, who kindly informed the writer that the amount in question was not yet posted to the account. Thus, she informed the writer of the procedures involved to dispute the charge in question. July 9, 2009, spoke with Brenda, hotel manager, who alleged to the writer that Mr. ** checked out of the hotel after 11:00AM, adamantly claimed that he left a note stating that he will return and that he left a pair of shoes in the room and for that reason, was billed an extra night. The writer spoke with Nicole, HSBC, who transferred the writer to Joseph, HSBC manager, regarding the overcharge and was informed that the funds were pending and not yet posted to the account. After the writer explained the situation, she was informed that a notation would be made on the account and advised that more information ought to be provided in writing and submitted to HSBC.

July 23, 2009, the writer spoke with Carla regarding the subject matter who provided the writer with the contact information to forward the disputed charge. The writer has been extensively traveling away on business and leisure staying at various hotels around the country. Recognized that the hotel chains' standard check-in/check-out policies have been consistently been after 11:00AM. Usually, upon the patron(s) request for an additional stay, the hotel staff, based from my experience, initiates asking permission as to whether they could process the guest's same major credit card or use another for additional room night(s) based upon the hotel's availability. One finds it hard to believe that a mere note or items left behind in the room indicates the guest's intent to stay an extra night and impose a charge, which is believed to be an excuse which is totally unacceptable.

When I arrived at the front desk the clerk informed me that she could have actually come up and got it but it was really the only break she had had all day. When I saw her she was reading a news stand novel, I put the brush on the counter and walked away. I returned to my room where I immediately called customer service and informed customer service of the incident. I was told that the general manager would contact me if not immediately, certainly first thing in the morning. The next day, I received no call. I called customer service again at 12:00 pm and said that I had not been contacted yet and explained my story again. I was contacted by the assistant manager shortly after that conversation and told him the story. He was apologetic but explained to me that the clerk needed a break and that is why she had not come up to get the brush. He then told me that he would conduct an internal investigation. He contacted me the next day and said he was prepared to offer me a gift certificate to Wal-Mart or something else for $30. Given the events that transpired, I told him I was insulted and hung up the phone.

I contacted customer service again and was encouraged when speaking with the agent as she clearly understood how sensitive of an issue this was. At this point, the general manager, Shawn **, had still not contacted me and no one had been up to my room to clean my bathroom sink some 18 hours later! The general manager finally contacted me and was apologetic yet continued to offer excuses for the desk clerk. After some discussion, he asked how he could fix the situation. I was trying to be reasonable but the customer service following the incident was so poor it was getting beyond reason. He asked if I was a Marriott rewards member and I said no. He said he could set me up as one and offered 100,000 points plus the points earned from my two-week stay and said he would try to get me platinum membership. I agreed to that and asked what guarantee I would have that this wouldn't happen again. He said his director of housekeeping would personally clean my room and he would inspect it daily. I said that would be acceptable.

I returned to my room to find it had finally been cleaned and a gift basket with a few snacks and two bottles of water along with two notes, one from the general manager and one from what appeared to be the head of housekeeping. This I believe happened on the 25th. I'm not sure who cleaned my room after that but the general manager did not personally inspect my room for the remainder of my stay as per our verbal agreement. Today, the 1st of July, I contacted customer service again after viewing my Marriott rewards account to find I had received a platinum membership but only 9,100 points were accounted for, 100,000 short of the 109,100 we had agreed on. Customer service called the general manager who in turn called me and said that he had offered me 20,000 points and that was the best he could do.

The bottom line is a pubic hair covered toilet brush was left on my tooth brush. I, the guest, was asked to bring it down the front desk. My bathroom was not cleaned following this incident for 18 hours. I was told by the general manager that he would personally inspect my room daily, that didn't happen. I was told I would be given 100,000 points plus the points earned from my two week stay. I was only given the points for my two-week stay. I have talked with the management at my company who are not pleased of these events as my company gets a government rate due to the annual number of rooms booked. In speaking with many of my associates, they consider me lucky that the toilet brush was left there because if it had been removed, I would still be brushing my teeth with that tooth brush. This posed serious health risks to me and my family. This is a serious incident and I have been given the runaround by the hotel staff. Unless something is done about this incident soon, I will aggressively pursue this matter through legal channels. I look forward to hearing from an authority soon.

"Thank you for contacting Marriott. We value your loyalty as a Marriott customer and appreciate the opportunity to provide you with information. Upon receipt of your message, we reviewed the documentation of action taken regarding your concern. We determined that the 20,000 Marriott Rewards points along with the Platinum Rewards Membership upgrade was given as a result of your reported issue. We have spoken with the general manager, Shawn **, and he has stated that the amount of Marriott Reward points he offered was 20,000. While we appreciate you feel this is not a suitable resolution regarding this issue, we are unable to honor your request for the additional 80,000 Marriott Reward points. We hope you understand our position in this matter. Thank you for choosing Marriott."

Now, we are well over 6 weeks and there is still no credit. I called the rewards department and they told me to call Vacation Ownership, who then told me that it was the rewards department that needed to deal with this. I really do not care who owns this within Marriott; all I care about is getting the credit. This has been a very unpleasant experience and has made me think twice about owning Vacation Ownership with Marriott.

I did take a tour with Starwood while in Maui too, just to get a comparison, and they credited their points to me within 10 days (that’s what I call keeping a promise). I am more likely to consider buying from Starwood than Marriott even though I like Marriott resorts better. Customer Service is a huge component in my decision and if this is an example of Marriott’s, then no thanks! Please get this fixed ASAP.

I also complained about the A/C unit inside the room which was not working. The problems I had was with room number 206. It was really hot and uncomfortable inside that room and as a guess of the Marriott Hotel, I have expected better. On the morning of 04/15/2009 at 9:15am, I had a chance to speak to April **, general manager of the Atlanta Northlake, and she stated to me that I didn't have to threaten her over the phone. She made that statement to me when all I said to her was that I want my money back from the room. Please handle these actions with your workers in this line of duty.

The handyman agreed that the room reeked and offered us a handicap room. We wanted our daughter to spend the weekend with us and the handicap room offered no privacy so it wouldn't have worked. Even though these rooms may have been fully booked, they were not yet fully occupied. I don't understand why we couldn't move and then they would have had time to refresh the air in room we were in. The ability of the employees to rectify a problem in this hotel is non-existent. These people have no idea what the word customer service means. Happy customers come back again and again to see their kids. This customer will never come back.

I went to the room after dusk and the only light was from the TV which I turned on by remote from the bed. I have heard that there is a little card by the phone that mentions the $250 cleaning fee for smoking, but I had no use for the phone, so why would I be expected to see it, or be inclined to read any of the numerous notices on the door or anywhere else since I've only stayed in a smoke free hotel once, and they announced that fact VERBALLY at check in. I'm not a renagade, and if I had known this, I either would not have checked in, or would have made the decision to stay and smoke outside.

The bill I received under the door was the room rate, but two days later, there was a non-descript $250 deduction from my checking account. I called the hotel and was told it was an authorization fee and would take 7-10 business days to come off of my account (still unacceptable. I went on making arrangements for paying future bills based on this, but it never came off, and not until I went back to the hotel, was I informed it was a cleaning fee.

My contention, again, is that one should be notified verbally and/or in writing, and be required to sign or initial (like a renta car) something to make them absolutely aware and liable for this fee, otherwise, I think it's an arbitrary fee without representation and legal support. Under the present clausless system of insufficient, random reminders there is an absolute possibility, if not probability, that they will be missed or necessarily overlooked.

I explained to the rep the hotel did not disclose any cancellation fees prior to me booking the reservation. The rep told me that I should have know their policy when I booked. Therefore I would be charged the fee of $110. I asked to speak to a manager, I was transferred to customer care. The customer care rep's attitude was worst than the reservation rep.

The customer care rep responded, you should have known the policy, it is too bad you have never stayed at a hotel. Anyone would know there is a charge if you do not cancel before 6pm. Again,I tried to explain it was impossible to cancel before 6pm if the reservation was not made until 10:30pm. The customer care rep stated those are the rules, your account will be charged. The Marriott Courtyard Fairfield is practicing deceptive business, they did not disclose their cancellation policy prior to booking the reservation. The hotel should not be allowed to charge fees without proper disclosure.

Now they (there were two persons who talked to me) claim that they told me that this was prepaid and non-refundable. Even if they had told me, I did not have the same understanding. I was thinking that it worked like booking a reservation in a hotel. I realized that my credit card has been charged for $199.00 and I asked for the refund and they are saying that it is not possible. Now they are saying that two people talked to me and explained everything to me. They are using this tactics to deceive people. I did not have the same understanding and when both the parties are not of the same mind, there is no legal contract.

They are just trying to use the letter of law as against the spirit of the law. I am really shocked that a company of the size of Marriott has to go to this extent to rob $200 from small people like me. Iam getting very suspicious of the Marriott name now and I do not want to go anywhere near this Las Vegas property. I would like to get back my money $199 since I never checked in and used any of their facilities

Well, I just got our bills and on my bank statement there is a charge for $22.77 for August 13th for Residence Inn Marriott at Spokane Valley. And there were two charges on my husband's credit card statement for $22.77 and $2.50 for August 13th. For one thing we weren't there on August 13th and another thing we didn't make any charges to the room. We definitely are pursuing this matter and won't quit until they debit our accounts and give us a written apology!

I called and spoke with the manager she said she try to get us something. We then went downstairs after 45 minutes of wait and she said she has something for u s. my son and wife had a room as well which we paid for by cash. After switching rooms, we noticed the air was not working right. I called the desk clerk and informed them of the air conditioner not working well; they told us it does work.

From there everything went down hill, the first morning for breakfast the food was only of what it should have been, as well as the second day. I ask the girl who was taken care of the items she said they had an unexpected rush of people come in. that would not make any sense since everyone in a big group makes reservations. It was clear to us the management has problems there and really do not give any hood what happen to customers and how they feel.

Our room was not cleaned the first night, we had a sign hanging on the door until 12:15 PM, and we left then and came back at 5:30pm the room was still not cleaned. I called the desk person and was told the cleaning crew left sorry. Nothing like we get it fixed or something else.

The shower curtains had molded on them not only our room our sons as well. I wrote all this down for Marriott to see, it was given to the manager, she in turn gave me 500 points back which is nuts since we had to pay 7400 points for one night.

I called the manager and it took her two days to get a hold of me, when I finally talked with her and gave her my dismay she was to busy to carry a conversation with me, she said she give me a another 500 points. I told her at least she should give me a room free, which meant 7400 for one day, since we had to sleep in a dirty room. However, according to her, it was ok; she said it was our room and our things! By no means is that a managers excuse nor should I t be. Please try to correct.

Well, guess what? They charged us! A Wopping $940.00! They have yet refused to honor their agreement not to charge. The person who accepted the reservation and made the promise is no longer working there so it is difficult to go to them and ask them to verify. The bottom line is that Marriott will never see my business again - ANYWHERE!

No family I know can afford to throw away $940.00

I sent digital photos the day I arrived home and have been in contact with them weekly to no avail. I am now on the hook for $1500.00 damage that I did not do. There was no vehicle inspection by the valet either on accepting the car or returning it to me.

$1500.00 damage to the front end of my 2005 Nissan Quest.

I made a police report and then worked with the claims department who read me the statute, but said they would refund my $5 tip to the maid. They claimed no liability, but reported that their records indicated that my backpack had not been turned in for several hours. They would not release their records citing proprietary information. The camera case still contained my business card, but the hotel made no effort to contact me. They claimed that all had been secure in their 'security office' and that I must have my camera and that it couldn't have been stolen. With continued efforts, they claimed they had no legal liability, but wanted to know what I would want. I wrote JW Marriott, and they continue to claim no liability. I have since purchased a new camera, but I have the emotional loss of losing the photos of my 25th wedding anniversary, which cannot be replaced. I asked for an expense paid vacation to replace my loss, but they say they will cover for my camera only. They did not mention that the instruction materials, batteries, memory card, battery charger, etc. were taken.

I went to the doctor first thing Monday morning (11/5) when they told me that I had Scabies. They asked me if I had traveled recently or stayed in a hotel. The only place I have stayed in the last month was the Marriot hotel and this started the day after our night there.

I am a very clean individual and to have this happen is just simply disgusting and horrifying. I was not allowed to go to work Monday because I was told I was heavily contagious. I needed to treat myself with insecticides to get rid of the mites living under my skin.

I got in contact with the hotel the week after and Robert S, the Director of Operations called me back and gave me his direct line. He finally returned my call on Friday 11/9 and told me there was no way I contracted this infection from his hotel and that they were not compensating me in any way. My husband stayed there as well and had a few spots on his body, too. He was treated with Elimite the same time I was.

Because of your hotel, I lost a day of work (unpaid) and have monsterous red bumps and streaks all over my body. I lost a day of work which cost be about $250. I had to pay for a doctor's visit and medication as well as the hotel room which was about $144. I am left with enormous spots, streaks, and welts on my entire body. I find it hard to concentrate at work because I am so itchy.

For 3 weeks after I've been working like a dog to get rid of these lice. Going thru her hair every day(and she has long hair!), doing the wash after wash, never stops, my washing machine has not stopped running after going thru 3 bottles of Tide. The Marriott replys that they went thru the room and found no infestation. How conveinent after the room was cleaned.

Besides feeling like we all got the cooties (everytime someone itches you think its lice!), they cost me 3 lice shampoos and sprays, 3 bottles of tide, the enormous water and gas bill I'll be getting from running the washer so much. They also ruined my vacation because it was cut short. We were supposed to go to Boston after N.H., but we had to come home and de-lice everything.

My family requested to check out early and have there money back in cash because they paid cash and was told by the general manager that they would have to receive a check it's now 07/20/07 @ 2:14 p.m. and he tells them the hotel doesn't have any money to refund them cash he would have to mail a check.

I've worked in 6 hotel @ the front office and knows very well that every hotel has cash. I would like to have a refund for the night my family traveled from Chicago to Birmingham and was put out the pool before closing time. There's no written policy stating you have to be quiet in the pool and you have to receive a check because the hotel doesn't have cash on hand.

We booked about 50 rooms or more at this hotel for this special day only to be treated like this. I booked my family at the Sun Suites Hotel a mile away and I'm having problems getting them their refunds. I will fly down there next week to file a suit for discrimination and refusal of refunds if nothing happens soon.

She was handed a form in which she was asked to sign stating she would not have any parties or loud noises in the room. But unfortunately she signed it with just a glance over and never had the actual importance of the form pointed out to her. On this form it states she would be charged an extra $500 for any damages, or disturbances that took place during her stay at the hotel.

Sat night she had a party to celebrate her birthday and unfortunately had some uninvited guests who would not quiet down and the security had to be called. They told her that she had been given three warnings and the last warning she and her friends were evicted from the room.

This was approximately 11pm and she was in tears over this disruption of her celebration and the rudeness of the security officer and night manager of this hotel. I called to make a complaint to customers service and they passed my complaint onto the General Manager, of this particular hotel, in which he refunded $196. for the night she didnt stay. I went to the hotel today to give them the gift certificates and spoke to him about this situation. And he was not very congenial at all with the situation that had take place at his hotel.

Now I have personally stayed there on many occasions and never have been asked to sign this form. Three years ago this same young women graduated from high school and had her party at the same hotel. I too celebrated my 60th birthday and never saw this form. I am protesting the fact that anytime you sign a legal document? the main information is always outlined and you are provided with the form. When she asked to have the form, they refused her and told her she would have to wait until Monday.

I then waited until April 4th and contacted the hotel Manager and she told me that she had sent this to the corperate office and has not heard back. I then called the Marriott customer care and exlpained the situation. They then contacted the hotel manager and she out right lied and said she had received it until April 2nd, she then retractred her statement and said she had received it on March 28th.

Since then I have been in contact with Mr. Marriott's consumer affairs department. I was told that they would pay the estitmate if I signed a release form. The problem is the estimates states that due to not be able to open the door they could not assess all of the damage and that there may be more damage once they start the repair. So I informed the the consumer affairs department I could sign the release form until the vehicle had been fixed. Then April 24th I was told by the consumer affairs department that a check was being sent out to cover the cost of the repairs via DHL.

I then called the consumer affairs department on April 30th to inform them that I had not received the check. I was then told that the check would be released when I signed the release form and agian I told then I could not sign the form, if they find other damages I would be responsable to pay for them and that is not acceptable. They then called me back on May 1st and said they would be going thru thier insurance company and I should here from someone in a couple days to arrange for an estimate. It is now May 3rd and I have not heard from their insurance company and have left messages for them to call me back and I have had no response.

The security officer did NOTHING to help me. In fact, he was rude beyond measure, I had to fight with him just to get him to finally let me drop off my bags in the lobby. He was much more concerned with scolding me because I was in the driveway and that this area was reserved for taxis at that time of night (however, there were none in sight at the time). His only concern and, I repeat, only concern was with protecting the driveway not me. It was quite obvious to me that this was what he understood his job to to be.

It would have been very easy for the security officer to follow me down to the parking level or accompany me as I parked my car myself. I can assure you that this man had no thoughts of protecting me. The only time he went down to the garage was AFTER I came back up alone. I got the feeling that he felt that he was the Sheriff and wanted to be sure I had parked in the correct space/area. This man was poorly trained, had no social skills and spoke very poor EnglishI could barely understand him.

Its my belief that Marriott just hired the cheapest labor they could find for late night security and probably spent no time in training this person for the job. What is a security officer for if not to make your guests feel secure?

All of the bride and groom's time, money and efforts were wasted on the goody bags that never were distributed! Needless to say, we were too upset to stay (the bride left in tears!), and were promised that our credit cards would not be charged! Or so we thought....they were! $141.10 later, and no hotel stay, we were in deed charged for the stay that never was!

Oh, and good luck getting help from the manager or group sales representative - the manager's are unavailable to speak to you and the group sales representative doesn't care either, in fact she laughed in my face numerous times during our telephone conversations!

Some people got emails explaining the errors and others did not (probably based on the method of booking, Travelocity, direct etc) and will be in for a surprise when they show up and Marriott informs them they have no reservation even though they required us to confirm our credit cards and gave us a confirmation #s as below.

This is just unacceptable behavior on Marriotts part. I have xed out the personal information of the conformation email that is supposed to be guaranteed according to Marriotts on admission but June the inventory manager feels other wise.

When I first checked in around 1am on 9/16, the night clerk gave me the key that didn't work at all, I couldn't get in through a side entrance not to mention into my room, and I had to drag all my luggage all the way back to the front entrance, it was not until that moment did he come up and told me 'I'm sorry, I messed up, and I will make it up for you'. If he already knew he gave me the wrong key, why not find a way to solve it until I approached him. Btw, my room number is 219.

The worst thing happened on 9/18 Sunday, around 9:10 am I was packing on the bed to prepare for my flight at 10:56am. I didn't cook anything nor did I do anything that would trigger fire detector. Then all of the sudden, without any reason or warning or indication, the sprinkler overhead broke into pieces and fire alarm was set off and powerful water streams began to pour down. As quickly as I could to remove my stuff away from the heavy rain, my suitcase was all soaked, as well as all my clothing in the nearby closet and on myself, shoes, books etc.

Couple minutes later, firefighters came as well as one hotel attendant; they managed to turn off the water downpour and began to inspect the sprinkler. Then more hotel personnel came, and they began to vacuum the water on the carpet and started talking about get a company to re-carpet the room, replacing the mattress. Nobody seemed to realize that I am the victim in the incident shivering there cold and wet with a suitcase full of water, everything inside soaked, and a nasty wardrobe and a flight to catch, and nobody seemed to care.

About half an hour later, one of the firefighter out of sympathy asked me 'DO you need any help here or need anything?' I almost cried out ' I need a lot of dry and hot towel to dry myself and my suitcase, and could somebody helped me dry all the clothes hanging in the closet, and I have a flight to catch.' Then the hotel guy told me they didn't have laundry services on Sunday, the only thing they could do is to blow-dry my clothes. Around 10am, I was taken to another room, and was given some hot and dry towels. By the time, when my clothes was finally returned to me by the guy at front desk it was already 10:10-10:15am.

I collected myself and checked out in such a hurry that I didn't have to time complain on the spot, since I don't want to miss my flight. Unfortunately, I still missed it. As a result, instead of arriving home on Sunday night around 9pm EST, I ended up being routed to another city and then took the red-eye to arrive home at Monday 9/19 morning around 9am EST. Since my rental car has to be returned, I was literally stranded at the Monterey airport for more than 8 hours.

During the whole process, shocked and dumbfounded at first, then feeling cold and wet, and feeling sad about missing the flight and trying to sort things out for the completely disrupted schedule, none of the hotel personnel approached me with some warm comfort nor with any apology and offered any help. I am very disappointed with the situation.

Marriot is known for its reputation as a leading worldwide hospitality company, which is one of the reason I choose to have business with it. If Marriot could not handle their customers who stay on lodging properties with care and respect, I will definitely make other choices when it comes to decide where to stay next time.

After going back and forth over the phone with the hotel general manager and Mr. Marriott's personal advisor my wife and i was basically told that never mind all the complaints that we had, we were in the wrong because they said we were making to much noise at twelve midnight on new years eve.