Crowne Plaza Hotels & Resorts

Crowne Plaza Hotels & Resorts

 3.5/5 (162 reviews)

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Overall Rating3.5 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: Dec. 20, 2022

We stayed here on a trip to a family event on 12-16. It was listed in the company travel listing and we got a good price or so we thought. We paid 14.50 for a mini sized burger with the wrong cheese, fries were good, but we had to ask for ketchup and water from the busser, the waiter never came back until I got up to go ask him for the check. Paid, over tipped for the lack of service and went to the room. This hotel has seen better days. The sofa was ratted out and should be repaired or replaced. Bed was not comfortable but the pillows were good. The shower curtain was not big enough and water comes out both sides, had to use all the extra towels. The Keurig coffeemaker would not brew. I even moved it to the bathroom but would not brew.

What makes this a "never stay" here was the 2 am phone call from a woman that identified herself as an employee but refused to give her name. She knew the name on the guest register and demanded to know who was in the room with my fiancé. She said there was a male at the desk claiming that he was supposed to be in the room. My fiancée, could not go back to sleep so this stop was useless on our trip. Should have stayed at a Hilton and paid for a better stay. Cannot, will not recommend this hotel to anyone. IHG should be embarrassed to claim this hotel. We will recommend that our company remove this location from the travel list. Not worth the money.

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Verified Reviewer
Original review: May 12, 2022

Checked into Crowne Plaza HY36 Midtown Manhattan, an IHG hotel, on 04/20 and out 04/24. Room payment cleared my account on 04/26. The hotel put a second hold on card after I paid. Then when I complain they put a 3rd hold on. The hotel will not answer phone and resolve this. Beware. They are thieves and liars

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    Verified Reviewer
    Original review: Nov. 6, 2021

    Highly recommend. The staff was exceptional. Kat at the front desk and Cynthia at the bar were our favorites. Even though they were short staffed, like everyone is today, they provided excellent service with a smile. The both cooks called in sick one day and someone from housekeeping came in to cover and did an excellent job. It is also in a great location for Lake Oswego and Portland.

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    Verified Reviewer
    Original review: April 12, 2021

    The cleanest hotel I have visited. The personnel at the hotel went out of their way to help and make sure we were having a good time. The food was out of this world and always cooked to your preference.

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    Verified Reviewer
    Original review: March 28, 2021

    I've spent many a night at Crowne plaza hotels. Overall they are extremely nice, well equipped and great for short term stays (Long term - Residence Inn, Hands Down!). I put over 600,000 miles in the air every year and typically the crowne plazas I stay at are close to the airports - I get paged/texted a lot when I'm on one of my last legs home telling me to go somewhere else (such is the life of a troubleshooter). Most of the time it's late in the evening/night but the crowne plazas have always gone out of their way to accommodate late meals, drinks etc.

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    Verified Reviewer
    Original review: March 8, 2020

    The Crowne Plaza at 9090 Southwest Freeway Houston TX is the hotel this review is for. The hotel staff was wonderful. But the hotel itself did not meet my expectations. The elevators were out my entire stay. The room was clammy (The air was moist as if it were humid but with a mustyish odor) and had tiny insects flying in the bathroom. The sofa bed was absolutely filthy/the cover on the sofa mattress was abhorrent. I requested for the sofa and bathroom to be cared for while we were away. The attendant asked if I would like the mattress cleaned. I advised her that it is in such a deplorable state that I would prefer it replaced. We returned to find part of the upper floors of the hotel flooding Straight down to the lobby. We went to our room (again no work elevators) to be greeted by a roach on the desk. By this time I was done.

    I took a shower only to have the tub back up. It had not backed up the day before. I packed my bags, put them in the car and went to dinner. Before leaving I requested some type of compensation for my inconvenience and for the unhealthy and unsafe conditions of the hotel. I was told to speak to the manager in the morning. I left at 4 AM and was given $48 and some cents credit off my bill. I was going to express my concerns to corporate but when I looked on the walls for credentials, I found that the hotel is owned and operated by an investment group. I give five stars for the employees not for the hotel or the condition of it.

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    Verified Reviewer
    Original review: Oct. 7, 2019

    This hotel chain is NOT the one you want to do business with, if you experience any type of plane issues and can't get to your destination in time to notify them of a cancellation within their time frame. I have been fighting a $465.00 charge to my credit card since JUNE, for a room my family was unable to use due to a mechanical issue with our overseas flight. I called the reservations department as soon as I knew we couldn't get there, but since it wasn't within the notification period, I'm screwed.

    Crowne Plaza is all abut the mighty dollar and it's a shame that I, a first time FORMER customer was told "Our hotel can not warrant going without revenue, which is why your room can not be refunded". I shudder to think how much money they would still be hurting financially without my money. I hope my $465.00 has gone to put food on the table of an employee, since it sure isn't helping me put it on mine. One and done, Crowne Plaza!! I promise to tell EVERYONE I know personally and on social media, to NEVER book a room with you again. If you were too afraid to lose out on my $465.00, lets see what happens when you lose out on even more money.

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    Verified Reviewer Verified Buyer
    Original review: Sept. 19, 2019

    When Hurricane Dorian seemed to doom Florida to destruction, I decided to evacuate and, I booked a room for 5 nights at Crowne Plaza White Plains. When I arrived at the airport my connection to Newark had been delayed making it impossible to fly out and all the flights were booked out. Every single connection was booked out! Later they closed the airport. So I contacted the hotel to see if they could at least refund me part of the trip. Not only did they not refund anything, but nobody acknowledged my calls, emails and attempts to contact them!! They left me hanging on the phone for half an hour and hung up several times.

    The manager Mr. Nathaniel **, never even answered me and I could o not reach him or anyone responsible on the phone- as I said, they left me hanging and then hung up on me. I had booked through Getaroom, so I contacted them, they apparently got in touch with Mr. ** and he asked them that I send him proof of my delay and impossibility to catch any flight, which I did, but nevertheless he never answered or contacted me! Then I wrote to HQ and they too wrote me finally! That someone would be contacting me in 48 hrs.... and they never did! So they won- they got me “off their backs”. Once they have the money they don’t care anymore about you, beware. I didn’t even expect a refund anymore, just someone to acknowledge my multiple emails and calls.

    Someone who would tell me, "Sorry, we won’t refund you." But this company lacks all respect for their customers. I have never encountered a worse company handling customers and I hope their clients realize soon that for them we are not humans who at least deserve an answer: indeed we are nothing to them, just an annoyance if we dare to want to contact them with a request! I am extremely disappointed not only at the manager Mr. ** but also HR. Don’t give them your business!! There are many good companies that believe that service is also respecting their customers.

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    Verified Reviewer
    Original review: March 30, 2019

    For the price, they need to step it up significantly. We checked in, went to our room and two guys were already in there! Hauled everything back to the desk, got an unoccupied room, the blow dryer had make-up and other crud on it and I also believe this location has mold. I had an additional odd, double charge pending on my card for a few days, which confirms they don’t have it all together. I have noticed these hotels going downhill, won’t stay here again.

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    Verified Reviewer
    Original review: Feb. 20, 2019

    First I would like to say that my stay itself was great! Very clean, nice staff, overall just nice. But after I didn't receive our incidental fee back which was $100 I first called the hotel to see if there was a problem. The man I spoke to said he saw no charges and I should expect a full return within 3 days. I thanked him and waited. After the third day I called their customer service corporate department, where I was told that I had used up my incidental fee. Umm what?!?!

    I now have a case number and have to wait another 48 hours for someone else in customer relations to call me back to discuss the charges and try to find a medium. Medium?? Seriously!? I charged nothing so why am I paying for something? We didn't even use the internet! It is super frustrating to have such a nice and pleasant stay to have it be ruined over my incidental fee. A good faith gesture if you will, that in good faith they aren't returning. I've had to push back a bill because of this. So yeah pretty frustrated.

    2 people found this review helpful
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    Crowne Plaza Hotels & Resorts Company Information

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    Crowne Plaza Hotels & Resorts