Holiday Inn Express Reviews

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About Holiday Inn Express

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Holiday Inn delivers full-service hotel experiences for business and leisure travelers worldwide. Founded in 1952, the chain features amenities such as on-site dining, meeting facilities and fitness centers.

Pros
  • Clean and modern facilities
  • Good value for money
  • Quality breakfast options
Cons
  • Poor customer service at times
  • Issues with reservation accuracy
  • Inconsistent internet service

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Holiday Inn Express Reviews

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    Page 1 Reviews 0 - 10
    PriceMaintenanceStaffRates

    Reviewed May 26, 2026

    Very poor experience. Holiday Inn complaint list:

    - Pool not usable.
    - TV speakers blown. Could not understand program. Buzzes.
    - Elevator broken.
    - No coffee pot in room (by request & I had to carry it, cups & coffee pods up - remember broken elevator?).
    - No internet.
    - Only one ice machine on fourth floor (remember broken elevator?).

    - Unprofessional staff

    Price - $200. Will not stay here again. Holiday Inn Express, Blackwell, Ok.

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    StaffRates

    Reviewed May 9, 2026

    Front desk girl was not happy and not interested in helping an old lady with a line up of men behind me. She didn't tell me anything I needed to know. Room had no coffee, sheets appeared to be stained or dirty. My daughter and I thought there was breakfast included but NOT. The desk person had no interest in helping us, she never smiled or said a nice thing. HATED THIS PLACE AND WOULD NEVER RECOMMEND IT TO ANYONE.

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      Price

      Reviewed April 24, 2026

      Had a comfortable stay at the Holiday Inn Express in Chambersburg, PA recently. Unfortunately, we were unexpectedly charged $4 for Parking. Are you serious!

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      PriceMaintenanceRates

      Reviewed Jan. 31, 2026

      We stayed at Holiday Inn Express in Largo FL for two nights. We looked forward to hot breakfasts, but both mornings were told stove was broken. Not worth the rate we paid.

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      Punctuality & Speed

      Reviewed Jan. 12, 2026

      There was a slow water leak. Between bathroom and bed. Carpet was damp to bare feet. There was no cold water from the faucet in sink in the vanity in the bathroom. The towels were threadbare at best. No bar soap in the bathroom.

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      Customer ServicePunctuality & SpeedMaintenanceStaff

      Reviewed Dec. 26, 2025

      Hotel is reasonably clean. Staff has been good, though some guests had to wait while Desk Clerk finished their Cigarette, outside in designated smoking area. My issue has to do with room maintenance. Almost EVERYBODY has to plug in their cell phone, overnight. Out of SIX plugs in this room, only TWO work. NONE on this side of the King-sized bed. I have to get up, walk across the room, and plug my phone in the charger. I have to set my alarm Loud enough to wake me, from across the room ... and once the alarm wakes me up, I have to get out of bed wake across to my plugged-in cell phone, to turn off the alarm (no snoozing TODAY). PLEASE Check and FIX all plugs in EVERY room. This is not a silly request, it is also a matter of SAFETY.

      I believe this location's management needs to ensure proper staffing, with appropriate equipment needs to be hired and equipped to ensure proper maintenance is performed, regularly. This Holiday Inn Express is a relatively NEW establishment. It is one of the only hotels in Leander, Texas ... we don’t have a choice of any other hotel, close to my son's house in Leander. I don't know if I would recommend this hotel ... just no other options. I expect the same "Service and facilities" even when I buy my room from Priceline, but I can't help but wonder if Priceline customers are assigned to, lower quality or dysfunctional rooms.

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      Staff

      Reviewed Dec. 4, 2025

      Very kind and made everything easy. Thank you so much. My family stays here when they come to town. I represented Lodi in the Miss California USA pageant 1987 and won Miss Congeniality. I’m looking forward to staying again. ** your review app is terrible.

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      PriceRefunds & PayoutsBilling

      Reviewed Oct. 31, 2025

      I only got half of my refund back. When I book the room I didn't' see the fine print when booking the room that if you cancel even before the date of check in which is in 2 weeks Hotel take half of the refund of payment. Be aware Holiday Inn Express& Suites Ocala of the fine print only after you try to cancel it. The room shows $206. After you book they charge you a total of 290 per night. I will never book there again.

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      Staff

      Reviewed Oct. 17, 2025

      The driver was very nice! They had good wifi & it was just a wonderful trip. We went to a field trip there to D.C. and other places. The tour director was also very very amazing in showing us around in DC.

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      Customer ServiceContract & TermsPricePunctuality & SpeedStaffHonesty & Transparency

      Reviewed Oct. 2, 2025

      I had an awful experience at this Holiday Inn Express in Prospect Heights IL 600 Milwaukee Ave. When I discovered bed bugs in my room, it took the manager, **, more than 8 hours of excuses before I was finally switched. While I was trying to collect my belongings, he came into the room and sprayed chemicals while I was still inside, which made me sick. Instead of apologizing, he told me “if there were bugs, they came from your food,” laughed with another employee, and even threatened that if I “made a mess” he wouldn’t be able to rent to me again.

      The next morning, he told me I “spilled food on the mattress” and that they would probably charge me for a new one. A few days later, after I sent him an email asking for an apology, I was suddenly hit with a $700 charge for a mattress I never damaged. This felt like pure retaliation for reporting the bed bugs. I have stayed in many hotels and never left a negative review before, but this treatment was unprofessional, unsafe, and unacceptable. Avoid this location if you value honesty, safety, and fair treatment. Guest name Luke **.

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      Holiday Inn Express Company Information

      Company Name:
      Holiday Inn
      Website:
      www.holidayinn.com