Marriott Hotels Reviews

I travel a lot for my business, I can say that my experience with Marriott depends of the specific hotel you are visiting, there is not the same treatment for you as a customer in each of them. Some of them are great, most of them they are not.

On a trip last year to Beijing, China we stayed in the Marriott NE. The entire staff went out of their way to make us comfortable. Also discussed various room options that ended up including a world class breakfast buffet and sky lounge amenities that saved us money. Super clean and modern hotel. Highly recommended.

All over these United States, as I travel, I stay at Marriott properties, I always find the cleanest rooms and enjoy wonderful service from everyone there. The small conveniences make a difference, like the breakfast they lovingly prepare for on-the-go, the friendly check-in and check-out, even help getting luggage to the room!

I stayed at the one located in Houston. It was nice, price was a touch high, but it was close to where I needed to be and the room was clean and comfortable. The pool was available and the front desk answered all of my questions.

A guest can book any hotel under the Marriott umbrella and receive the same level of professionalism and great service. It's gratifying to know that the brand is consistent with its products. Great value with excellent customer service.

During my business travel days, if I were visiting a city I’ve never been to and have no idea as to the safety or the cleanliness I would always choose a Marriott hotel or Marriott Suite Hotel. Why? Because could always be assured that the sheets on the bed were changed. There was always a restaurant either in the Hotel or next door, their safety procedures are superior. Parking is never a problem. Their associates are always kind, professional, and always go out of their way to ensure your stay is as comfortable as possible. I like the Marriott brand because as a business traveler I can always count on the best.

We always use Marriott when we travel. We have never had a poor experience. The service has always been professional and hospitable. The rooms are always clean. The cost is very affordable for the quality of service.

Our stay at the Marriott in Palm Desert was great, the hotel is very clean the service was top notch and the amenities were the best. We went last summer and I was surprised to see the rates were very reasonable. I would totally recommend any time of the year. I highly recommend it a stay here.

I love The Marriott but sometimes some of the amenities are not available. I always choose The Marriott but there have been times the lounge/bar area on a specific floor area not open for the entire duration of my stay. Sometimes I’ll call the concierge to bring up towels or fix the TV and they tend to take a very long time. I have been to some excellent ones and some not so excellent ones. Overall I will always choose Marriott hotels.

It just depends where I've was staying. Usually the staff very good, but on occasions things are not as great as the past trips. The rooms might not get cleaned for a few days, you run out of clean towels.

When I travel I like the continuity of quality in hotel standards which I find to be consistent in Marriott properties. I am also acutely aware of the need for security, being an over 50 female and have never had concerns with Marriott. Whether it be help getting my bags or escorting me to my car if I arrive or depart during early morning or late evening hours. The cleanliness of Marriott properties have never been a disappointment - especially in these trying times, cleanliness and safety are of primary concern. I have never encountered staff that were not very helpful and always willing to help. In addition, the staff is knowledgeable and not averse to asking for assistance if they are not sure of the answer - rather than just blow me off with some generic answer. I would highly recommend this hotel brand for quality and excellence.

I love that they were pet friendly. But I constantly had to request for maid service every day. Also, an earthquake occurred and when I called down to the front office they acted like it was no big deal. It was a 7.1 earthquake. The whole building Shook and I was on the tenth floor and it was very upsetting. When I ask for specifics on the protocol I was told a manager would call me back because the person at the front desk did not know. The manager never called me back.

Marriott across the US exhibit an overall excellence from their customer service to their cleanliness. I always travel with Marriott when possible. Their free breakfast is always something I look for when booking because it is a hardy breakfast place that will last you for the day.

Stayed at Marriott before pandemic. Room was beautiful and spotlessly clean. Bathroom was well equipped. Also very clean. Bed was, as usual for Marriott, the best. Check in was very easy and agents were extremely helpful in a city we did not know well. We had only breakfast and it was wonderful. The price was a little steep, but you get what you pay for. We had an awesome experience and recommend Marriott.

I had an absolute amazing time at this hotel! I LOVED all the amenities, pool, jacuzzi, customer service and location when we stayed at the one in Colorado on family vacation. The rooms were exceptionally clean & maintained.

When there are so many negative things going on in our lives, I wish I could write something positive. However, we are in an era where money has more value, so I want to create awareness about the loyalty programs that companies are marketing very successfully. Unfortunately, these loyalty programs may not be as beneficial as we are promised because I recently experienced Marriott’s member benefits fiasco after three years. One of the biggest mistakes most of the companies are making is being dishonest with their customers. However, they aren’t aware that a single customer counts and their dishonesty can kill their brand. As a customer, when we discover their deceit, we lose trust and confidence in their brand and look for other options.

This is for the Le'Meridien Hotel in Arlington Virginia. First Review May 3, 2020. We stayed four nights & the friendliness and professionalism of the staff was appreciated. The downside, we checked into the hotel to relax and decompress and not to play ring around the room. We had to change rooms twice due to maintenance issues which we felt should have afforded an automatic upgrade offered by the staff to accommodate for the inconvenience that we experienced of having to get redressed and packed up twice to go to several different floors. However, the third room was a charm. Overall the service and experience was great but could have been exceptional.

The website for Marriott Stapleton in Denver charged me $212.12 in advance for a 2-night stay, non-refundable, instead of $185 like the website stated. My wife negotiated a lower price w/ the hotel for the same stay, and charged her $194.95. They will not refund either cost. Now, we will not stay at another Marriott Hotel.

I booked 4 rooms to stay at their Paramus property. Within days before my team's stay, both NJ's Governor and the Bergen County Executive declared States of Emergency due to the Coronavirus. The hotel refused to refund our payment despite this national pandemic. Very poor customer service! #boycottMarriott

I am a ** male and the kind of attitude the check in staff showed me on check in made me wonder what kind of behavior this guy shows to other people. The key cards were thrown at me and my preference for a room near to the elevator was not even heard. I thought that the guy was hard of hearing. The room was shabby and the bar was not stocked properly.

I had room reservations to the Delta Hotels by Marriott Burnaby Conference Centre for a business trip. Due to the Covid-19 crisis and now Canada closing its border with travels restrictions, I had to cancel my trip. I called to cancel my reservation 3 days in advance, but Marriott still would not refund my pre-paid money. Basically, Marriott is in business to rip consumers off by charging the full amount even if the reservation is cancelled in advance and no one is using the hotel room. I'm very disappointed in this hotel chain and the lack of customer service. I will make every effort never to use them again. They successfully robbed me of $318, but lost a customer for life. Hope they are proud of themselves.

Terrible customer care and major lack of humility. Crisis in our state and the whole reason for booking with them was to attend an event. Canceled for precaution along with many other events throughout NC, and I was told I will be charged for canceling my reservation bc I was within the 48 hour window. Absolutely Ridiculous! I would not recommend this hotel to anyone and would sleep in my van before staying in a greedy, money hungry establishment as this. Sadly the event will more than likely be rescheduled and I can’t even count on my fingers how many people are refusing to stay in this hotel based solely on the way we have been treated.

Please be careful when booking a room with Marriott. They are standing by their normal cancellation policy of AT LEAST 72 hours even if an event is canceled because of Coronavirus. I am paying for 2 rooms because of this. Local Marriott was rude and corporate just said sorry. Nice customer service.

Where do I begin? The front desk clerk was extremely rude and unprofessional. They tried to charged me $120 more than my Expedia receipt stated. When I asked to speak a manager the front desk clerk one wasn't available, putting on her lick, and said, "We can cancel your reservation." I had to speak to the manager over housekeeping to get some help. By far, this has the be the most horrible experience I've ever had at a hotel. Lastly, she was on her phone, talking loud, and went outside talking on her phone where everyone could hear her conversation. When the Expedia customer service agent call the hotel she kept them on hold for 20 minutes while she walked around. Thanks to her I will never stay at a Marriott property ever again!!!

Trying to redeem my rewards was impossible online - phone rep wanted me to recall Marriott stays from two years ago to validate my authenticity. I told her the city but it was not good enough.... 45 minutes later still trying to give her the place but could not remember.... So well too bad for me - I'm out my points because they expired that evening.

I'm a Marriott Vacation Club and Timeshare owner. I recently booked a trip through Marriott for my hotel stay. There are two Marriott hotels in Ghana. One in Accra and the other in Takoradi. I was told of the one in Accra booked to the one in Takoradi got stuff with paying for travel to Takoradi which is four hours away. The staff and booking agents were confused themselves and Marriott complaint network seems protective of customer reviews being posted to reveal the truth. The food and staff were friendly but the room was showering area was sub par for a 4 star hotel.

As a member of the Bonvoy Marriott, I am very upset how they treat their members. I have booked 4 rooms for my employees as I am the one that is paying for them and they said I will not benefit from getting any points as I am not staying at the hotel myself. I will now go out of my way to book with other hotels that treat me better. My employees would never choose Marriott, they would all go to other hotels. I guess I don't get any benefit for booking, paying for 4 rooms. My employees get to stay and get the points even though they don't pay. Such ridiculous terms. Well their loss, I guess I'll book through Expedia from here on. Not only do they not treat members fairly but it took me 4 phone calls and three emails to sort out a very simple problem of merging two member accounts that were opened by Marriott. This all makes sense, they don't want member points to accumulate. I am happy to take my business elsewhere.

Granting the acquisition of Starwood hotels is a costly mistake. Overall service quality across the chains degraded substantially. Boutique hotels that offered great customer service after acquisition are getting constant flow of business and does not care about customer service anymore. If FTC surveys a consumer feedback of confirmed guests stayed at Marriott hotels, it will get a resounding disapproval from majority, which will prove that the merger did not benefit the consumers. Compare the company’s financial profit for the same period and it will also provide that it benefited the company greatly. So the question is when will FTC notice and take action?

I had bed bugs in my room. After making a complaint to corporate customer services I only received a letter from the hotel. Marriott was not willing to compensate me in any way. Not even a couple of points as a token. I don't recommend to stay at this location. It looks old and awful.

The rewards are almost impossible to redeem for any perceived value. They do offer some hotel free nights (otherwise empty ones) but not with any meals included (This is available from lots of hotels without "rewards", as they hope to cash in on the dining). Gifts or gift vouchers are almost impossible to obtain. They are in cohorts with a company by the name of Maritz Motivation. After spending TWO hours on the rewards website which kept on crashing the website became unavailable. Do not be misled.... Marriott do not want to pay for any rewards!

I stayed at the Elements Chandler (AZ) Fashion Center hotel over the Thanksgiving Holiday. Service was mediocre at best, after requesting a room with handicapped access for my mother and having to switch rooms. But it gets better.... On the eve of Thanksgiving, a storm occurred and a tree - YES A TREE - blew over and damaged my new car. I immediately contacted the front desk staff who ASSURED me that Marriott would take care of the damage and make it right. Fast forward to 2 months later and I'm told that they are not responsible for damage to the car, as there are signs clearly posted in the parking lot advising that. Vandalism and theft, I can understand. But a TREE???

Apparently, according to Marriott Corporate office, it is normal practice to "put a hold" on funds even after you have checked out and been charged for your room. I was told at check in that there was a $20.00 charge on top of the room charge for incidentals. When I returned home, I checked my account and there was a $315.00 hold on my account. When I called to complain to the GM she informed me this was normal practice. How can a company take liberties like that and hold your account hostage even after you have paid. I was told it would be for 7 days. I will definitely be contacting Consumer Affairs, BBB and the hotel and lodgers ASSOC. This has to be illegal.

I slipped and fall at a Marriott chain hotel. The manager and handyman lied to cover up a broken pipe in the bathroom that caused me to fell and brake my back. I lost everything, because I couldnt work, and they didnt care. They just used the lies as their narrative to settle my lawsuit against them, in disregard of my physical and mental health. Im ill for the rest of my life and they dont care. Dont stay at Marriott's hotels if you want to be treated as a human being after you have an accident inside one of their hotels. Protect yourselves and your children because they will not.

I made a reservation 4 months ago for Aloft Minneapolis and had to cancel it because we couldn't find anyone to take care of grandma who has Alzheimer's. We were trying to give my mother-in-law a break since she is the sole caretaker. I canceled a week prior and they kept full payment on two rooms only to sell them to someone else. It should be criminal to collect two payments for the same room. Maybe a class-action suit. Their customer service was terrible.

First, let me say that we have been Marriott Loyalty Members and Marriott Timeshare owners for 20 years or so. Tonight's experience with a Loyalty Representative was a first. Here is what happened. We went to the Bonvoy App to modify the dates of our stay but the page instead updated the rates TO DOUBLE THE RATE WE HAD and DID NOT EVEN CHANGE THE DATES. I immediately called Marriott Courtyard Reservations and explained the situation. The first Representative was helpful, understanding the issue but could not change the rate back nor change the dates so she connected me to the Loyalty Representative who she thought could help me.

Been a loyal platinum member for over a decade, but the last 1-2 years the customer service is getting worse and worse. When I try to call into the customer service line the wait is long without explanation. The rep doesn't seem to care at all about the caller and not knowledgable at all. You get transferred from rep to rep without any notes and ask you same questions over and over again. I would recommend avoiding this hotel chain and start with Hilton or Hyatt instead.

I went to Miami for a family emergency and checked into a hotel from which we had to check out of within 30 minutes because I had an allergic reaction to something in the room. (We requested a hypoallergenic room). The hotel had the concierge help us to relocate. My husband was also looking for another room on his phone while the concierge called others. Most were booked and then she found one close by. She explained the situation and put the reservations person on the phone with me. He identified himself and told me he had a room available for 1800.00 for the 2 night stay. After almost fainting, I told him we could not afford that and handed the phone back to the concierge. My husband found a room at another Marriott for a reasonable price and we booked it and were on our way.

In July 2018, I reserved a room for Atlantis Bahamas using the friend and family rate on the Marriott website. Marriott said in order to receive the special rate I had to pay the entire bill immediately. Items included were room, service charge, resort fee and taxes. I paid in full. One year later I stayed at Atlantis who refused to honor my reservation and told me I only made a deposit. Atlantis charged me almost additional 1000 for a paid in full room. I contacted Marriott over and over again. They deleted all of my info on Bonvoy regarding Atlantis. Despite the fact numerous Marriott people telling me Atlantis should not have billed me over and above what I had agreed to. Not one Marriott person stood behind and told Atlantis to remove the charges.

I've been a Marriott customer for YEARS! I've tried now, FIVE different numbers to reach customer service re: my rewards account that I cannot access. The account is tied to an OLD, NO LONGER ACCESSIBLE email and there seems to be no way to validate my membership any other way. I've had agents HANG UP ON ME when they didn't want to hear me complain about being UNABLE TO ACCESS MY ACCOUNT!!! I'm not asking for state secrets here!!! RIDICULOUS. I believe I am done with Marriott....Hyatt, Hilton, let's go. TO BE CLEAR! The staff on the front lines still employs the famous Marriott Customer Service they are known for but don't try to CALL anyone or, God forbid! Complain about inept technology infrastructure. You've wasted enough of my time Marriott. C-ya!

DO NOT STAY here without checking your credit card!. After paying the room they informed us that there was a $50 incidental fee. Ok we pay that. Check our credit card and ANOTHER $190 was taken. She said oops sometimes the computer does this (Stephanie). Call your bank and complain she says??? WTH That is credit card fraud Residence Inn!!!!

Booked hotel through online travel site in order to have 24 hour cancellation policy (my company travel policy) which Marriott did not offer on their site due to Octoberfest. When booking on travel site no mention of award points or stay credit was mentioned. Also, when checking into my hotel I ensured they had my Gold Elite number in and they also did not let me know there was zero credit for this stay???? For those of us who stay with one brand to accrue points/status as well as use their branded visa, this is very disappointing! Never had this issue with Hilton or Hyatt. Maybe time to return.

Booked pet-friendly hotel on Priceline only to arrive at 1 am after a 6 hour drive with my dog and this hotel was not. When I made arrangements and returned to check in to my prepaid room without the dog the attendant, Frank argued with me and was refusing to allow me to check in even without the dog. I was not able to get a refund due to the mix up from Priceline or Marriott. No one offered to transfer my booking to another Marriott that did accept dogs. This attendant did not even try to empathize with my situation. Exhausted and furious about being treated this way I had to wait for 20-30 minutes more as the attendant drag his feet before finally getting a room. Never have I ever had so much trouble with Marriott or Priceline. Nightmare. I will never choose either company again.

I stayed at room no. 1223 on 15 and 16 of October at Marriott Hotel Indore.. India. And atleast three to four times before this during this year only!!!! Kept on giving benefit of doubts and chance to improve before writing this harsh review!!! But I think it's time.... So here it is!!!

After booking a hotel with points collected with the Marriott hotel, I was charged $750.00 on my visa. I have never given the Marriott rewards service my visa information so this puzzled me. After calling the hotel they informed me that this was the deposit required for the visit and this would be refunded upon checking out. After checking out with no refund I called the hotel which informed me that the charge was made by the rewards company. The rewards company representative informed me that this was a mistake and that a refund has been issued and will appear in 5-7 business days. After waiting this period with no refund I called the rewards company which informed me that I had actually purchased points for the stay.

Once you stay in Marriott hotel, you can not in any way stop them from calling you every day. The automated calls gives you the option of opting out, but they use a different number every time. You can't even block them because they have so many numbers. We have decided not to ever choose them.

Gold Elite Member - dedicated 800 cust service number - in spite of this waited like 5 minutes to get a rep on the phone - wanted to transfer Marriott points into United miles - all good but the rep could not tell me where the miles go to...I wanted to make sure I am not going to lose them and went on my web site and COULD NOT find under the Profile any United miles club and ANY club... Asked to talk to the supervisor and the rep put me on hold for more than 5 minutes without coming back! Called again and this time the new rep could do much more and solved my request, but agreed the web site is missing this AIRLINE club info. Marriott used to be a top notch company! Do not know what happened to them during the last couple of years!

I have stayed at this St.George Marriott several times previous. The rooms have usually been okay. However this time right when I walked into the room I saw and smelled that it was disgusting! I went down to the front desk and asked what was going on with the room. The front desk personnel could not have cared less. The next day when I checked out at 6 in the morning, I asked the front desk person again why the disgusting room? I asked what notes were written under my name? They replied, "Guest will accept any room". I am writing this review so people will know to ask what shady notes the front desk personnel have written about them. I have always tipped the maids and been an excellent guest. In this Marriott hotel kindness is a strike against you!

I often travel for work and use a third-party agency to reserve the hotel. Marriott refuses to recognize these reservations to give points. And per business rules, I only have to book using this agency. (I am sure this is the case for most of the business travels). Marriott is being very cheap/silly in categorizing these reservations and avoid giving points for some. They should realize I brought the business to Marriott by reserving in their hotel and it is common sense to reward for the stay. I have contacted their support and they say they cannot process these requests. So I have stopped staying at Marriott and now staying in another hotel chain that truly rewards me for staying with them irrespective how the reservation is made.

My family and I have had good stays at the Marriott. However, in the past year, the barrage of calls from Marriott, for repeat business, is driving me crazy. I've tried talking to the person on the other end of the line, when I get past the robot and to a human, but nothing is ever done. The calls sometimes come monthly, weekly, daily, several times a day, etc. In my humble opinion, harassing the customer is not a good business policy. We will never stay there again!

Marriott Rewards. I have never stayed at a Marriott and never will. I get multiple calls daily from these people trying to get me to join their program and as many times as I tell them to remove my number I just keep getting calls. When I have talked to the representatives they are nasty and to me.

Hotel Sortis in Panama. I found blood and urine on the bed sheets and on the carpet. And they didn’t give it the importance to the situation once I reported it. I took pictures and sent them to the manager of the hotel and she didn’t care.

On Saturday, August 6 at a recent NABJ 2019 Conference in Aventura Miami was a horrible experience because of the J. W. Turnberry Marriott Aventura location with its over the top hotel security detail. I find their behavior to be discriminatory, rude, disrespectful and discourteous. I sustained a preventable shuttle injury accident because of poor customer service in general but the hotel's poor shuttle service waiting over an hour running all around the J. W. parking area for a shuttle back to the A C Marriott overflow. Even when I called Lift Service, the hotel parking employees failed to notify me that Lift driver was there twice.

As a single mother of 4 children living paycheck to paycheck, I was finally able to take my children on a summer vacation right before school. We have 2 destinations. We get to our first destination and had to change plans. I immediately call Marriott customer service, explain how we couldn't make it to the next destination. The young lady booked me a room for two nights and the lady then assured I wouldn't pay a cancellation fee. What a relief. I was so thankful. Due to the change I ended up paying more for my stay than expected.

Did a reservation never got confirmation, called in a day later. Was on hold. They claimed their system is slow and then got disconnected! Their reps Don't even speak a proper English... Will cancel my Marriott credit card soon.

How do you overbook a hotel and not let the guest know until the morning of check in? You offer to move us to a hotel 15 miles 30 minutes away and we were staying with another couple. They would not even try to see if another guest would voluntarily move. How do you book guests in a room that you do not have?

Do not park your car here in their "cheap parking" and take their shuttle to the airport! When I left my Suburban in their care, I came home from vaca, got shuttled back to the hotel to find my Suburban with the back ajar and NO back seats anymore! When I walked in to report the incident they were more interested in letting me know they had a tiny sign posted outside that they never pointed out to me when I got there late at night in the dark and didn't have me sign anything or acknowledge that they would not be responsible for my things. Although I didn't exactly expect them to pay for the seats, I did expect an apology for what happened while in their care where my vehicle was visible from the big glass window right in front of the front desk.

2 recent examples of why Marriott brands are terrible and why we will think twice staying at any hotel owned by them.

Worst Marriott Bonvoy experience. I am staying in this hotel now for 2 nights. I checked in this afternoon and got a room on the 5th floor. In front of my room there is construction going on and we found everything fine in the beginning. When we came back we saw lot of dust inside the room and informed the front desk about it. They did nothing except saying sorry but I came back thinking we can manage it.

Keeping it very short! My doctor verified that I was bitten by bed bugs at the IAH Marriott. Initially, the company apologized for the inconvenience and promised to take care of a Marriott family member but ended up deflecting and denying responsibility. They used 3rd party EcoLab that they have a contract with to perform the inspection and guess what, EcoLab said there were no bed bugs. I will never stay at this Marriott again!

I've always considered Marriott the worst hotels in the United States and their purchase a Starwood exponentially confirms what I've always known about Marriott. PROS: friendly staff. But poorly trained. Decent location, rooms were clean. CONS: shower took forever to get hot water, shower door did not shut and flooded the bathroom floor every time we took a shower, shockingly dead in the middle of summer, our air conditioner did not work in the hotel had no maintenance or no other options and move does to sleep in a room with two double beds instead of a king, shocking when you book a guaranteed room for a good night sleep and they don't give you what you paid for and you get a terrible night's sleep.

We have stayed at this hotel 3 other times and this time our experience was so poor we decided to leave just after checking in and never stay at this property again. We had to leave because the staff and the management were not competent at providing adequate service to guest. Here are the issues which management did not address them competently.

From June 29th - July 3rd, I had the worst vacation experience in my life, while staying at Springhill Suites by Marriott Cincinnati Midtown. My reservation was made for June 28th-July 3rd. I was scheduled to arrive at 2:00 AM on June 29th. On the Marriott website I was asked to indicate my time of arrival. I selected 2:00AM from the drop down menu. To be sure, I also made a call to the hotel to ensure that my arrival time would not be a problem.

Hotel has not invited me to complete a survey on the property (which has to be done to be able to post a review on Marriott website). Poor housekeeping (including recycling blankets between guests) and unavailable extra (clean) blankets for several days/weeks - and in Lincoln Nebraska where it can be very cold; not cleaning room four and a half hours post having been asked to clean room within the next couple of hours whilst I was out. Questionable maintenance.

The facility is always clean, staff is friendly and the breakfast area is well kept with a nice selection of food and beverages. It sits back off the main road far enough that you don't hear the traffic and is located near restaurants and a shopping mall.

I regularly receive calls from telemarketers representing Marriott after REPEATEDLY asking to be placed on the DO NOT CALL LIST! I don't know if it's Marriott ignoring my requests or if these are third party folks, but it is getting VERY old, very very OLD!!

Customer service agents are rude and try to put you on long holds, pretending that they are "discussing the issues with their supervisor". They never have an answer, or own up to actual issues. And before you can speak, or ask a followup question, they hang up. This is very rude. I have been loyal to Marriott for years, and they are just not worth it.

I have stayed at Marriott and they are fine but I have been getting robo calls thanking me for staying almost on a daily basis. I have selected option 2 to have them stop and I have blocked the number but I still get these calls. So before you book with these guys make sure you give them a bogus number so you don’t get stuck on a list somewhere.

I made the mistake of staying at a Marriott Hotel. The stay was fine. It’s the endless and ceaseless solicitations you get after staying there that is the problem. There is no way to get on their "do not call" list. This company ranks up there with DirecTV when it comes to ongoing harassment. I am shocked that this kind of solicitation is even legal. If you have another alternative in regards to a hotel, take it!!

Customer service is great service. Call them for refund and cancelled booking service. They provided best service by them. 24x7 service given by their executive. They are good person as natural as well as behaviour.

Hotel was beautiful and up to date. However, many issues on the service side that went unresolved. Lack of cleanliness was a big factor. My 2nd day went un-serviced, no one even emptied the trash. The room service was not up to par either (Placed 2 orders and items were missing). Concept was good but definitely a lack of management skills.

In May of 2019, I stayed at the Fairfield Inn, in Myrtle Beach, SC. As I was packing up to leave after 5 days, I notice my tablet was missing from the drawer where I kept in beneath my underwear... Yes they riffled through my underwear to steal my tablet. When I approached the staff, they were or seemed genuinely concerned at first. As time went by, and numerous text and emails between the district manager and customer care (support) (joke). It boiled down to, they wouldn't do anything for me and even started avoiding me. BEWARE THE FAIRFIELD INN, MYRTLE BEACH, SC OWNED AND OPERATED BY MARRIOTT.

Great breakfast with courteous staff. Room was very comfy but the pool lacked supervision and was over-crowded. It was located close to many good shopping stores and easy access to the highway. This Marriot was new and most rooms were booked.

My husband and I stayed at a Marriott Hotel in December 2018 - and were overcharged by $350. After contacting Customer Service they confirmed a refund was due, and could not explain what caused the overcharge. We have yet to receive they refund they claimed to be issuing. Each time over the past six months that I have reached out to the customer service dept, they claim a refund is in process and that a Supervisor will follow up with me within 24 hours to provide a more detailed timeline. They claimed the check would be issued in February and take 8-10 weeks mailing time. Still no check despite frequent calls to customer service. On my most recent call I said it must be escalated to a supervisor - I was put on an endless hold, and never got through to a supervisor. Will NEVER stay at a Marriott Hotel again, as this overcharge has been a mess, taking hours of time and energy trying to get the refund. Very frustrating!

The actual trip and hotel were nice; however, I paid in advance for my stay at the Residence Inn on the Canal in Indianapolis on June 7 and 8 of 2019. I was charged a second time for the night which was paid for and now they have had my money for 5 days. For the most part we have been given the run around about the whole ordeal with empty apologies and terrible customer service. I contacted April ** and she did send me info needed but never called to check and see if issues were resolved and told my wife well he never called back so she assumed it was taken care of. Now why should the customer have to continue to call, a call from them concerned if the issues were resolved is customer service not waiting for your customers to call you back complaining. If this is anyway way, shape, fashion or form customer service then I am dumbfounded by the lack of your concern for your customers.

Check in was swift. Check out swift. No Delays or hesitations and accurate. Emailed receipt 10 mins after left hotel. I am ongoing patient at the Best Johns Hopkins hospital for transplant clinical trial. Hotel is A+++ location, food, l free breakfast great, accommodations, staff etc. WOULDN'T STAY ANYWHERE ELSE BUT RESIDENCE INN. 1 Single Comment is about room air conditioning. Vent is too large for room & should be adjustable for outgoing air so doesn't blow directly at bed although temperature can be adjusted. Medication must be kept cool so it's a no win situation from this aspect. An adjustable air vent would suffice. Starbucks block away. 7-Eleven across street, restaurant in hotel top floor, room attendants are friendly & very very good at making sure room is clean. Kitchen 100% great. Everything you may need is in the hotel or nearby.

Great hotel. Wish they did not charge extra for parking and just made part of room cost. Also the total cost was $100.00 more than bill I reviewed at end of stay. I will wait a week and credit card and see if they correct charges. If not I will have to call Marriot for adjustments. Kind of a pain. They should send us an adjusted after a week.

Awesome, professional. Stay relaxing, clean, close to everything. Sheraton Waterside district, awesome view, music, great restaurants, water ships. Dancing nightlife, sports, Ferris wheel ride, boat rides and cruises near downtown and across the river from Portsmouth VA.

I have experienced an onslaught of telemarketing calls that say "Thank you for choosing Marriott Hotels." Because of this, Marriott is the LAST hotel that I will choose in the future! I can't stop the phone calls. I CAN stop staying with this hotel chain.

I arrived at the Fairfield Inn in Johnson City Tennessee to check in for the day. After the receptionist checked me in he then informed me that I had been charged for the previous day. I told him I made the reservation for the 8th, not the 7th. He said he would get the manager to fix the issue. When he came back with her she said she would have to charge me for the room because the hotel was booked on the 7th and I did not cancel the reservation. I told her how could I cancel it if I did not make it.

ALERT. To all of, regardless of which airline you fly for, if you have a MARRIOTT rewards card and have established enough stays to reward you with either Platinum or Titanium. I’ve just gotten off the phone with Diane ** corporate liaison for Marriott and YOUR status as an airline crew member means nothing to them post the merger with Marriott and SPG. You’re carrying a worthless card. My friends, LOYALTY is a two way street. I am sad to be leaving a hotel chain that once rewarded us (Flight Attendants) for being loyal. *This includes Pilots*. From today on all future reservations cease! (Other than the ones that I can use my points for until they run out.) YOU have a choice, I highly recommend you use your choice with a chain reciprocates that loyalty. Marriott has with this policy change literally bitten off one of the hands that feeds it.

I arrived for check-in at the Residence Inn in Worcester MA. The front person asked my name and I stated: "The reservation is under my manger's name ...." The clerk then asked me to wait while she sought assistance. Shortly thereafter, her manager (Zeli) approached. I stated again the reservation was under my manager's name. That is when I told that she could not check me under another person's reservation. That is not the policy and she would not make any exceptions to it. That is when I stated I was a guest last week at this very same hotel under my manager's name and showed her my receipt.

My daughter is in Germany and her flight was canceled and they rescheduled her for 18 hours later. She needed a hotel so I contacted Marriott. I was able to book a room at the airport with some points (as I'm a member) and some money. I provided a credit card and they made the reservation under her name as well as mine and I received a confirmation. After this was all completed, they told me she cannot get the room unless I fill out a "third party authorization" form to which I explained I was unable to do so as I'm traveling myself and only have access to my phone. They insisted I needed to print out a form, sign in and fax it back to them. So now I needed a computer, printer and fax machine.

Ever since Marriott took over SPG brand you can see the class of services has degraded! The website and what you can do is worse; I want to simply add my wife onto my reservation and I cannot. I called in and they said they added her to the notes but I do not see the notes on my reservation only Marriott sees it. You can tell everything has degraded significantly and the customer service staff exude a poor vibe. I used to think American Express & SPG were the best customer service and loyalty programs ever. Well, it is now just American Express and everything else a distant 10th with Marriott not even a mediocre choice. I am a platinum member and I must say, Marriott simply sucks!

I joined the Marriott Bonvoy programme, expected the cheapest all up price but got a cheaper all up price from WOTIF which seems ridiculous as the Marriott would need to pay commissions of up to 15% to such a company. When I questioned the Marriott and asked for their price match guarantee they advised it was net of taxes yet all companies pay the same taxes. Dodgy stuff going on by the Marriott, it's not worth entering a loyalty programme if the company you are dealing with are dishonest.

Was confirmed a suite as an upgrade. Invited my mother to come stay for mother's day. She drove 3 hours only to find out the Liberty Hotel changed my room 3 hours before checkin with not notifying me about the change. I HAD NOWHERE FOR MY MOTHER TO SLEEP ON MOTHER'S DAY!! I was told there was no suites available but I was able to make 4 reservations online for that room!!! Total disrespect for a 11 year platinum member. Never been treated so bad from any Marriott hotel.

Miserable experience began on check-in. Arrived at 3:30 PM and room was not ready until 5:00 PM. Room on all days so far (3 days) has NOT been cleaned until AFTER 5PM. This is completely unacceptable! Shower does not drain properly, garbage disposal does not work, coffee pot and refrigerator are dirty. This is a brand-new hotel and quickly being trashed....not by the guests but by the help. Marriott should review this location and in my opinion fire the entire staff and start over.

Thanks for contacted me! As you can see, neither the bedbug issues have been addressed, nor this serious issue below sent by Mrs. Lisa ** / Residence Inn GM. "That still doesn't give you the right to violate someone's rights by calling the police on them, specially when they are trying to pay the bill in cash as you requested! This is just wrong, and I am sure isn't Marriott policy! This ordained would had been taking care back long time ago if you had accepted full payment by credit card...But no you demanded cash!

I visit Florida on April 23, 2019. Me and my family was supposed to go on a cruise. Due to me forgetting one of my travel document we weren’t able to go on the cruise. We decided to stay in Florida for a few days because the kids were off for Spring Break, we checked in to the Marriott Hotel in West Palm Beach, ADDRESS: 1001 Okeechobee Blvd WPB 33401. That was our first mistake. Upon checking I notice a few people were looking at us weird. I hear a lot of stories about people being in situation with racism but this was the first time I’ve experience that.

Do not sign up for Bonvoy or any credit cards under the Bonvoy name. I recently had to cancel a stay after the 3-day cancellation window. I knew I'd be charged a fee to do this, but the Bonvoy app had no details on how much the fee would be when I booked the stay nor when I used the app to cancel it. They also never sent me an email with details on the fee, so I had to wait for the credit card charge to go through. Unacceptable. Called customer service and they went through the actual hotel (Westin), who refused to issue a credit.

Beverly Beatty was at; Courtyard by Marriott Columbus OSU. Columbus, OH. I accidentally left two good coats in a hotel room the other day. I realize it is my mistake, and am willing to pay whatever it costs to ship them back. However... "no one can find them". I have called several times and they even said a manager would check into overnight and call me today. Of course, that didn't happen.

Person on the phone told me I was signed up for the corporate challenge (18 nights in 90 days) to be platinum elite. I am a traveling consultant and stay at Marriott properties 3 weeks out of 4 every month. I completed 18 nights today - I called in to check why I was showing 'GOLD elite' and not platinum. Guy on the phone (Marriott customer service) told me I was not signed up, not only did not apologize but told me I was fresh out of luck and there was nothing he could do to help me.

In April 2019 I stayed at the Marriott Kauai Beach Club. I would not recommend this property for two reasons. First, they engage in deceptive business practices and have extremely poor customer service. Second, the property is run down and shares its beach with a massive cruise ship dock. I booked a regular guest room far in advance of my stay, but I received an email shortly before arrival saying that I would be in a lock-off instead of a guest room. I've stayed in a Marriott lock off before and there is no noise control. I did not want to stay in a lock off instead of a guest room, so I called the resort.

I happily booked a reservation with one of the Marriott Bonvoy supervisor in Hawaii and obviously I had to book an expensive flight for my family to get there all of that 3 months in advanced. Two week prior to my stay I received an email notifying me that the property that I booked is going under construction and they will close everything besides access to the actual room. This is not what I want on my vacation, it is clearly not a vacation to stay under construction with my kids while there is nothing to do. I called Marriott Bonvoy to ask to move me to another property. They were not willing to help at all they say: "WE HAVE NOTHING TO DO ABOUT IT!" Horrible!

Nice hotel, even though most rooms overlook a gravel parking lot. The resort is not located on the beach, but they have an electric cart to take you to a resort that is on the beach. Pool is very, very small, but heated. Restaurant staff not friendly. What really upset me was a charge was added to my folio for items taken from the room pantry, which we did not take. I called twice to the hotel to have the charges removed, and received no response. I then called Marriott Bonvoy (rewards program) customer service since I am a Titanium Elite member, and they responded they would have the charge removed. After 12 days, the charge has not been removed from my credit card. If you stay at the Waterline Marina resort, check your folio for unauthorized charges and have them removed before you check out. In my opinion, this Marriott resort is dishonest and uses fake charges to enhance their bottom line.

I was told at check-in that they got me a "great room". I walked to this great-room and out the window was a parking lot, I could hear the guy next to me coughing, and the lobby was my other neighbor along with the elevators. I walked back to reception and said that room is not so great, could I actually have a great room? She told me they were sold out. I pushed back and said she could give me a refund on my room and I'll go to Courtyard where it's less per night and a nicer hotel, or she can get me a better room. Those were the only two acceptable options for me. She looked and told me again how lucky I was that she found one. It was a handicap room, which wasn't horrible, but the carpets felt so dirty that I kept my shoes on the entire time and I heard the guy above me stomping (he could have been walking, sounded like stomps) so loudly that I had to put earplugs in to get to sleep.

First of all, their automated telephone answering system is absolutely maddening! Then I was placed on hold three times! This all because I made an online request to transfer my points to my air miles. I could not complete this online. They sent me an email questioning my decision and made me call them. We are finished with Marriott for many reasons. Their customer service is always a challenge, their complete non-smoking policy, and the lack of upkeep on their hotels. So long Marriott. Oh BTW, we had 186,756 points! Yeah, you have lost a lot of business from us.

First I need to say, I've always loved Marriott. But, I need to ask anyone if they have ever had this happen to them... I booked a reservation for four rooms in December to stay the end of March for seven nights at a Marriott property. Two rooms we used points and two rooms we paid for. I was having a hard time finding my fourth reservation and just to make sure we were all set for this weekend, I called a Marriott representative to help me figure it out.

Absolutely horrific. This hotel blocked FOX News from viewing... ONLY channel scrambled and rendered unavailable to its guests’ viewing. Manager, front desk, etc had no explanation. Please don’t stay here if you didn’t vote Democrat. What an outrageous sham. Marriott/Bonvoy/Westin just lost 2 loyal customers.

When I checked in I asked for a quiet room – I specifically did not want an adjoining room and did not want to be next to an elevator or ice machine. I was put next to a hotel employee entrance where housekeeping carts and room service banged through the doors with carts, trays and other items at set hours every morning and every night.

Marriott and SPG merger really screwed SPG members. We paid over $1,200 for 80000 points through SPG. We were told the points would never be devalued. Well they were. Marriott charges thousands more points per night than SPG. For the same hotel we booked in August 2018 last year for 3166 points per night or (22,000 points for 6 nights) costs 125000 points for 6 nights through the Marriott. Same dates, same hotel...I doubt inflation went up that high. So we formerly could get 24-25 nights and now can only get barely 4 nights through Marriott. So upset. It’s like grand theft by a big company taking advantage of ordinary people.

My husband has been a Quarter Century Employee (which means he had over 25 years with the company) and you can stay at any Marriott property for free. He has had it for over 5 years and now as of Jan 1, 2019 they no longer honor it. We got no prior notice and get this now they show he's only had 22 years instead of 25. If he had not been there for 25 plus years how did he get it from the beginning. I have tried called the corporate office and keep getting the runaround and not real answers. It's just not fair to have something just SNATCHED from you that you were promised.

My complaint involves both the manager, Erick ** and general manager Kimberly **. Mr. Ronald ** and I were in town for the Arnold Sports festival. He is one of the athletes that was competing that weekend. Thursday morning as he was waiting for me in the lobby he fell asleep and was woken up by Kimberly ** who informed him he cannot sleep there. He explained that he was waiting for me and dozed off. Shortly after that I arrived and he explained to me that he was woken up. Neither I nor Ronald saw anything wrong with the fact that he was woken up but what followed is what has caused us stress during our stay and made us feel incredibly uncomfortable. Maybe five minutes after he was woken up Mr. Erick ** approached us without introducing himself. He asked for our last names and after I provided that information I asked if there was a problem.

Over the past 2 (maybe 3?) years the Marriott online booking experience has never worked for me... I have stayed in Marriott hundreds of nights, & can't get one reservation online. The past year, I find a room available online, only to get an error message when I try to reserve it. The past year, when I call the reservations worldwide, the room is suddenly not available, even though I am looking online, where it is still available. Multiple complaints to the customer support have gone unanswered. By the way, their points system is crap, too. Most of the rooms available online (with points) are not available when you call the reservations worldwide. Bait & switch? I think it's time to change my preferred hotel brand.

I had an incident with the AC Hotel in Asheville, NC in regards to a miscommunication with paying for parking. I was charged double the amount and asked if they'd be willing to refund one of the payments. They advised my request would be sent off to the appropriate department and I never heard back. I followed up numerous times via phone and email and still have yet to be acknowledged after over a month. Enjoyed the hotel but makes me weary to stay at another Marriott location.

I would have given zero starts if possible. Checked in. We brought our bags up to room 207. Husband went to sit on toilet (he is a large man). Toilet then leaked, turned off water & we went downstairs to notify front desk of leak and that we turned off water, needed another room. As all of our bags were still in the room, they would not allow us back into the room. Spring Hill Front desk woman hostel, called cops saying I was belligerent. Cops friendly, used to her calling for no reason. Cops did not ask for our IDs. Cops gave us ride to next Marriot Hotel (Fairfield). Fairfield checked us in.

I reserved a room at the Marriott Courtyard, Saint Louis Park, February 14th, 2019. The first thing that grasped my attention was how helpful the staff was. They were immediately willing to guide me where I needed to be. But, more than that, through clear instruction, able to get me there. As, I strolled through the lobby there was an extreme attraction to cleanliness, organization, and elegance. 3 different style seating areas; useful for your imagination to see fit. Satisfy your hunger, swiftly, with a quick snack or go just down the hall to the restaurant. Then, quick access to spacious, speedy, elevators.

I reserved a room in January for business. I received my confirmation, which indicated reservation guarantee. I arrive to the Residence Inn Long Beach at 600 Queensway Drive only to be told they overbooked and will be sending me to a Holiday Inn. WHAT??? How does a Marriott customer that has a reservation guarantee get moved to a Holiday Inn??? Not only a Holiday Inn, but one under construction in a shady neighborhood. Really Marriott. I call corporate once I arrive at the suspect Holiday Inn only for George (wouldn't give last name or employee ID number) who is suppose to be a manager. He could not explain why I am at a Holiday Inn. His solution was pack me up again and move me to a Marriott 30 minutes away.

Upon check in, front desk staff rude and very unhappy. If you need anything during the night, no one works the desk. Halls and stairs to room were filthy. Mattress felt damp. Hallways not vacuumed. As a guest I felt treat like a child. Needed cards for towels, half the time an attendant was not even at the hut. Front desk staff not trained. Rude and condescending. Save your money, you will receive better service at a Motel 6.

I stayed at this property from 01/11/19 through 01/23/19. I would never recommend this property to a friend or colleague. In a total of (13) days I was stuck in an elevator and I had to take a cold shower two days because of broken pipe problems. The rooms were filthy and the maids were lazy. I found out that every room in this hotel was pet friendly. There were no rooms that were not animal friendly. I found hair throughout my room from previous animals. In the (13) days I occupied the room it was mopped and vacuumed one time. The maids come in and make the bed, replace towels and toiletries and are done. I encountered a stopped up sink, beeping from the closet's air conditioning unit and a constant flashing light from phone showing I had a message but I didn't. The staff was clueless as to a fix and asked that I wait until maintenance arrived on Monday and this was Saturday.

I stayed at the Dearborn Inn recently and left shaking my head. I have stayed there several times but this time it was obvious they had a new GM who just doesn't care. After several attempts to get an issue resolved, the front desk staff promised to get the GM involved who would follow up... Not a peep. Then, I have brought my concerns to Marriott Customer service, not once but 4 times, again not a peep. I am not sure what has happened to the brand but my guess is since their merger with Starwood they have a serious problem. Too many options out there to put up with a Company that does not care about their customers. I even told Marriott I was not looking for anything other than confirmation that the hotel Management was aware...and still...not a peep...very sad.

Broken freezers, no room service. Manager named "Abdul" was immediately aggressive and confrontational. Forced valet parking $50.00 immediately! The Marriott management solution to make it all right..."unlimited bananas from the breakfast bar." I'm not afraid to spend money, but I've spent less for better facilities and far better service. I won't give Marriott another dollar. BTW... been in hold for 27 minutes to speak to a service rep on their 1800 number. Must be busy with compliments!

I applied for a Chase Marriott rewards Premier Plus card via marriott.com (where the offer was initially made) ** and then I was redirected to Chase on the 21st of December of 2018 (**). Application was processed and approved as per online application. It was then stated that I was going to received the card in about 7 business days. I now today 1/3/2019 access my account and noticed an annual fee was applied for $95 when the offer I applied for was for a $0 intro annual fee for the first year, then $95.00 after the first year has passed and a $200 credit after first purchase within 3 months from account opening.

On December 24 at 3:30 PM, I cancelled a reservation at AC Marriott and attempted to book Springhill Suites, a Marriott hotel closer to family. During the conversation with reservations, I was told the room rate was $87 and provided a full amount for our stay of **. The Marriott representative was having trouble with his computer, and I said that I could call back later. He thanked me. Later that evening, I called Marriott to book Springhill Suites. I was given a higher rate. I explained to the representative that I was provided a lower rate, but that rep said that he couldn't do anything about it. This is the price. We needed a place to stay, so I booked and figured that the cost would get sorted out. As Marriott claims on their website to honor the lowest rate... in this case, it was the lowest rate that Marriott provided me.

We attended an event Dec 14 at Westin Bayshore. We Valet parked our vehicle overnight in their lot. We picked the car up with damage. We honestly believe was done while being in the hands of the Valet. I spoke with the front desk manager, Alessandra. She was very rude, unhelpful and didn’t seem to care at all that our vehicle had been damaged on the hotel’s property. She had a really oh well not our fault, can’t help you and don’t care attitude & rudely directed us to handle the matter with West Park. Worst experience ever. We have been getting the runaround and still no resolution with West Park so I called back in and spoke with her again inquiring about video surveillance.

We booked 3 days at Saint Hotel, Autograph Collection for an early birthday December 27 through December 29. We got a message the morning of the 27th from the airline saying our flight was canceled. We immediately contacted the hotel and we were informed that the full amount of the room for our 3 day stay was taken and there would be no refund. We booked on 12/21/18 and the money was withdrawn 12/22/18. So $371 GONE!!! No remorse, we spoke to a manager explaining our flight was cancelled. We weren’t even looking for a full refund. We inquired about a partial or even a credit. We got nothing. I’ve never been to this hotel and I was extremely excited and then extremely disappointed. I don’t know about anyone else but we just don’t have money to burn. They were not going to lose money on that room but they definitely made twice the amount. Big business just doesn’t care.

Stayed at Marriott on Falls (Niagara) for one night. When booking was told the check out was at 3PM but at hotel was told the check out was at 12 noon. The parking was ridiculously overpriced, 30 dollars per night, was also overcharged by their mistake 50 dollars instead, still waiting for my refund. The parking in other hotels was 10 dollars. The staff was quite rude. Paid extra for a view of waterfalls, could barely see them. Will never stay there again. Waste of money.

Well for starters we had our little dog with us and did not see a sign were dogs were welcome so I went in to ask staff very nice and said, "Oh yes your dog will not be a problem. Would you like to be on the first floor by the back door exit." which made it nice and easy to take our dog out. So overall I would recommend it.

After struggling with cancelled flights and other travel inconveniences for a couple of hours, it was a relief to be breezed thru reception with a friendly smile and a freshly made, warm cookie to tuck in with! Good water pressure in the shower and big, soft towels, a comfortable bed, and a clean coffee-maker (this is a thing people!) Helped make the room before my early morning shuttle arrived. I made my way to the lobby to fresh coffee and a copy of the NYT. Nice!

Staff was very knowledgeable and friendly. The hotel was quiet and clean. It is close to major shopping - Target, Walmart, Whole Foods, Ross, and Marshalls. Buffet is ok, but there are many restaurant choices within two miles from hotel.

I am writing in regards to an payment issue had with Marriott Courtyard 1251 Hurffville Road, Deptford, NJ 08096. I stayed at this hotel often and didn’t have an issue until this date on October 15, 2018. I stayed at this hotel for a couple hours this day, I was checked in by front desk clerk ** between 7 pm-7:30 pm. Around 10:15 pm maybe a little later I checked out and I decided to pay cash instead of using my credit card in the amount of $145.00 which I handed to front desk clerk ** and I specifically asked if I pay cash my credit card would not be charged and he said yes it would not be charged.

Convenient location on Wisconsin Ave. with great shopping within walking distance, great staff, rooms have fridge and microwave, really clean, generously sized and attractive. Not luxury but definitely four star. Small restaurant with good food.

The Marriott was a great place to stay and included a free breakfast that actually had some healthy choices. Used the gym and pool also, the pool was small but everything was very clean and nice. There was even a small snack store in lobby.

The dining options were limited and expensive.

Found the Courtyard by Marriot in Boone, North Carolina to be very nice and modern. The bistro had limited hours which was very annoying, indoor pool is small as with most hotels... Room was very clean with no real view. Current design. Felt price was quiet high.

It is a beautiful hotel. Overlooking the Mississippi River. Nice employees, good food and drinks. Old historic building. Valet parking and had to pay for parking. Ok area of town. Front desk employees were great. Bartender was ok. Not as friendly as I would like.

I was not feeling special guest... where your staff treat me as Arab less than Europeans and Americans or even Asian in every aspect. Expecting better treatment on my next visit or stay because I am paying money for relax and being indulge. I do not think if I reserve through booking site I will be low class consumer!

Great coffee. Great bed. Great shower. Great temperature. Wonderful view. They accepted Euros. All other stuff was fantastic. Parking was wonderful. Valet parking.

The New Orleans Marriott is overpriced for rooms that need updating badly, plus pay to park. Staff was very friendly but the restaurant we sat for several minutes before anyone waited on us! Not a very good experience.

I felt that it was way too expensive and it did not include breakfast! For $200.00 I should include breakfast! It was a beautiful room and hotel, I think that it should have more amenities. Thank you.

Location of Ford's Colony was ideal, close to Colonial Williamsburg. Full kitchen, with all the amenities necessary, except the food. Stayed in a very roomy 2 bedroom. My stay was in October so a heated pool was appreciated. Hard to find a comfortable bed, but this resort had one. I recommend staying on top floor for the peacefully quiet atmosphere.

The rooms were clean and of adequate size. The lounge area was nice and the seats were comfortable. The hotel also accepted animals which I think was cool, so that I know for next time I visit. Breakfast included would have been a nice addition.

Bad service, terrible place. Bad bad food. Not to mention they SPAM call constantly, you opt out of the calls and Marriott has a promotion and they don't stop calling!!! 5X a day every day. It was my mistake to trust this company. Any company that uses bullish marketing tactics is just a crappy one. Never again!!!

Bottom line. Getting charged for damages myself or my husband did not do or anyone associated with us. Stayed at the TownePlace Suites by Marriott Wareham Buzzards Bay, in Wareham, Massachusetts. Very unfair and the hotel is refusing to refund us. They said it’s our responsibility because we were on the room, but when we left the room and checked out the room was in perfect condition and there were no “holes in the window screen” like they are accusing us of, or holes in the chair.

After 20 years of being a loyalty Marriott reward member I am switching to Hilton. I was charged for canceling my reservation within the 48 hour cancelation policy. After twenty years of consistently staying at Marriotts weekly for work, I was given no latitude. When I called customer relations I was on hold for 30 minutes. When I pointed this out to the gentleman there was no apology or respect shown. The Residence Inn has consistently over the past year, gone down. No coffee in the lobby. No extra blanket in the closets. The furniture in most of the hotels is worn and looking shabby. I am moving on to being a Hilton member.

Hotel offered 15k rewards points as a "sorry for the broken bed”. Although they comp’ed the room, points have not been posted yet (4 weeks) and no one from hotel will return my call. GM=Andy. OpMgr=Ed.

I am concerned about a deposit that was held from my card when I checked in at the Marriott City Centre hotel in Shanghai, China. The deposit has still not been refunded. I checked into the hotel on the 2nd of November 2018 and checked out on the 10th of November 2018. Until today I'm still waiting for that deposit to be refunded. The amount was 4000 RMB which is equivalent to R8743 South African Rands. This is really frustrating and I would like to know what I'm supposed to do now.

The recent stay I had at the Residence Inn, Auburn, Maine. I first made this reservation on 4/27/2018 with Booking.com. It was for a room at the above Hotel for August 8-13, 2018. I assumed my rate would be the best for this time frame since I was booking 4 months in advance. However what I now believe is my rate was assessed considering the April time frame and in Maine this Hotel books heavily for Sugarloaf Mountain and the rooms would be much more expensive than end of season Maine in August.

I have been a Marriott Reward member for many years. I have a very high reward member level designation and have spent many thousands of dollars in their hotel system. Recently, I received a call from Marriott letting me know that my honeymoon reservation, NEXT WEEK, has been canceled because Marriott decided to do a renovation on their Beaver Creek Resort and somebody forgot to schedule the fire marshal review.

Here's the bottom line. I've read most of these reviews and would say some are legit and some are not. I've stay at Marriott for over 12 years and booked close to 700 nights. They of late have issues but overall they are the best Hotel chain out there. Sure there are nicer hotels out there but you'll pay a pretty penny, your choice. I wish we all could be fair, responsive and set our expectations accordingly. I am at a Marriott in Miami Airport, it's pretty bad here. Paper thin walls, kinda untrained front desk team, Doors slamming most of the night... But hey what do you want for 127.00 per night. It's an Airport hotel.

Booked a stay via Marriott website as a member. The site offered to get a "vacation package" by adding a flight. Sure, more rewards, right? Wrong. Redirected to "Marriott Vacations", added my flight and went on the trip. Researched my "missing rewards". After numerous calls, put on hold for over 30 minutes each time, sent emails and finally got a response. "Marriott Vacations" doesn't earn rewards. They are a different company. I am in total disbelief of such nonsense as they are now the biggest hotel chain out there as they have acquired Sheraton, Westin, Element, Ritz, and the list goes on.

Marriott claims that they have a look no further guarantee, but when I actually booked the exact same room for >30% cheaper and submitted a claim, I was told that they could not duplicate the booking and denied the claim. I sent proof of the booking including the lower price. I was charged the lower rate and showed the proof of the charge receipt and it still was denied. The Marriott Look No Further is something the company actually honors!

The front desk manager named Shavonda ** and the hotel manager named Carlton ** have both displayed a level of unprofessionalism in the area of customer service. Due to unforeseen circumstances (i.e. Nor'Easter storm), I am unable to fulfill my reservations at this hotel. I contacted the hotel and left several messages, no response. I contacted Marriott's corporate office to assist me and filed a complaint.

Booked a week at this Marriott hotel through Booking.com. My reservation was cancelled because the rate was supposedly incorrect (ludicrous, per the Marriott rep) and Marriott and the website blame each other for the debacle. Marriott will not honor the rate. We had already booked airline tickets and a rental car since we had a confirmed hotel reservation. My husband is Hilton Diamond. I've been trying to get him to switch to Marriott. No longer. We'll never stay at a Marriott again.

Marriott’s rewards programming is disappointing. I recently stayed in 2 Marriott hotels but received no rewards. I also had trouble with Marriott’s customer service. I completed their online form saying that I hadn’t received rewards. Two weeks later I receive a letter saying they won’t honor my stay. I replied to the email twice, and twice I received the very same letter back, word-for-word. No indication that I am a customer and am asking for more information about their policy. I assume the email was robot generated. I then tried to call, but the robot that answered didn’t understand what I wanted and put me in an infinite loop rather than get me an operator. So, I had to call again. When I finally did get a rep, they said they “can’t” give the rewards because I booked with a 3rd party vendor. That is BS.

Arrived at the Marriott in Tijuana Friday late. We have AAA and the discount was not applied, the iron didn't work, the scale didn't work. Upon check out I asked for the hotel manager so my AAA discount could be applied and was told he was too busy to see me and to come back in an hour and MAYBE he could apply my AAA discount. The rates were in dollars and not in pesos. The Hotel manager's name is Raul **. Will NEVER stay in a Marriott hotel, OVERPRICED and the rooms are not worth the price, the iron didn't work, the scale didn't work, not worth it.

Marriott Fair Oaks Fairfax VA. Worst hotel ever... The room was clean but that's the end of everything good. Checked in on Thursday and checked out on Monday. Only continued to stay at the hotel because a wedding thing was tied to the stay for friends. NO free WIFI... Who ever heard of such a thing nowadays. They wanted an additional 9.95 a night. The restaurant was absolutely terrible. The breakfast buffet was terrible and a complete waste of money. Of course there is no free continental breakfast. There was not even complimentary coffee. There was some sort of girls soccer convention staying at the hotel. On Saturday night the lobby was full of kids running, yelling, throwing things. The manager said there was nothing he could do cause the parents were not responding. The bar was full of guess what? All the parents of the kids. With all the hotels in the area do yourself a favour and stay somewhere else.

Avoid Marriott Hotels. They have gone downhill! If you book a room after reading my review you only have yourself to blame! They did everything wrong a hotel could possibly do. Without even going into detail regarding cold water, trickling out, forced valet parking, overbilling, horrible customer service, etc. Let me just say this, I have been calling and emailing Marriott for 1 week in regards to a month stay at 7 different Marriotts and I can't even get anyone on the phone or to email me back! They have gone downhill to the point of no return now! I can't even imagine if I needed to contact someone while on my vacation but since I returned home I cannot reach anyone! I have approximately 20 complaints! Avoid using the Marriott! You are better off sleeping in your vehicle than using this hotel!

I had been waiting for my Members Number for a while now and decided to call Marriott to get it. I have never been jacked around so much in my life. The hotel in San Antonio, Texas was AMAZING. The service was divine and this is where I signed up as a rewards member. I'd had a very bad experience with Hilton Honors every time I went to a hotel, I was told I wasn't in the system! I wanted to get my number so this wouldn't happen with Marriott. Further, I wanted my number for several other hotel visits, so I called the company.

After my recent stay (which had its own set of disappointments), I called to link my hotel stay with my rewards account. A representative said she did it. A week later, no points showed up. I submitted an online form. A week later, no response. I called and was on hold for 20 minutes before talking to a representative who transferred me. I was on hold for another 20 minutes and no one answered. I hung up and sent an email. Still not resolved.

I called to get a copy of my bill. They wanted me to email a general mailbox, but I needed the copy immediately so I asked to speak to a person. The connection was poor so I had some difficulty hearing her at first. She told me we needed to set up a profile because I had never called before. When she asked for my phone number "in case we need to follow up on this request" I told her they would not need it. There was silence, so I said I did not want to provide my number and the phone was disconnected. All I wanted was a bill!!! This is another reason to avoid Marriott hotels.

I wanted to give zero stars, but it wouldn't let me. One star is being generous. Case# **- I started this case on 6/22/2018, due to the customer service/front desk, on a recent stay. A resolution was somewhat reached on 7/3/2018. On 8/5/2018, I received a follow-up email asking about the resolution. I replied twice, letting them know it had not been resolved. No response. I have been patient. Between Friday and today, 10/1/2018, I have tried numerous time to talk to someone and see what has happened with the resolution, to no avail. I have reached my breaking point. NEVER STAY AT A MARRIOTT HOTEL.

I was given my yearly certificate for a free night (any hotel category 1-5). I tried to make my reservation downtown Boston for a category 5 hotel and Marriott now says they changed the rules and the certificate is only good for a hotel up to $25,000 points. I can see changing for future certificates but to go back and take back unused certificates is really bad business. I used to use Marriott anytime we traveled. I even just upgraded my credit card which I totally regret. I will be canceling my card.

Horrible experience at this hotel chain. A hotel manager suggests that staying at this hotel is pretty much like being part of the armed forces. "We are very proud of our Fairfield brand and we do not discriminate or treat our members or valued nonmembers as second class citizens in any way. We do award our premium room types to our Elite arrivals based upon their rewards level and very much like Military rank, the best benefits go to those who have obtained the highest level of membership first." Basically, if you have never stayed at one of these hotels, you can rest assured that you will be treated like crap.

Courtyard Foxborough/Mansfield - We booked a stay for 1 night (Sat) to be in close proximity to the location of our daughter's tournament the next morning (Sun). The hotel was full and we noticed there was a party in the room below us. My husband was concerned and mentioned this to the guy at the front desk, saying that we just want a quiet room. When we went to bed around 10pm, it was quiet. To this the guy assured us that if there are any noise issues, he has no problem taking care of them. Around 11:30 pm, all hell broke loose and the noise levels kept increasing until about 12:30am when we actually got out of bed to look outside. Our room was courtyard facing and the amount of people out there was incredible! In addition, we could see the lobby was packed full of people and it appeared that party was in full force.

I complained directly to the hotel. Explanation given was, the proposed booking date was a special season/occasion and all unpaid bookings would be cancelled! On a further complaint directly with Marriott's Internet customer service, I was given a different reason; in that a booking with third party sites is not guaranteed! What an unreliable hotel group!

Courtyard by Marriott Northwest Indianapolis - Terrible customer service. Lacking amenities, quoted and reserved a specific room type. Was switched at time of arrival without telling me. Was told they oversold and reserve the right to do so. I passed over exact same rooms for nearly $50 less due to being told I couldn't book the room I wanted. No continental breakfast, no mini fridge or microwave. BAD, BAD EXPERIENCE. Called Marriott Customer Service, was on hold for 49 minutes before hanging up without ever being able to speak to a person. I will never use another Marriott hotel. Hampton Inn has been awesome and had the room I received for $49 less. Should have just stayed there.

I recently visited the Fairfield Inn in Dubuque, IA. Since Dubuque is my husband’s hometown we try to get there often. Dubuque is a great place to hang out with friends and family, conveniently located in the tri state area. A very picturesque area full of historic places, hotel selections are numerous. So why the Fairfield? Amazing customer service. First, this is the only hotel in the Hilton and Marriott group that will tell you at check in that they are pleased to offer you an upgrade. I have to ask at every other hotel. They will go out of their way to put your party all together in conveniently located rooms. They know the area and best places to eat, and shop. Always great suggestions.

Westchester Marriott - On 7/9/18 walk out to Hotel's parking lot find tires and wheels stolen from car. Hotel and Corporate claiming no liability. We are from out of town and now needed to extend stay. Hotel did not offer any free night stay even meal voucher for ordeal for common courtesy. It is a known problem at this hotel as a more recent victim had same thing happen to their car in September. Hotel was not helpful.

I stayed at the Marriott LAX in Los Angeles. I spent 4 nights using a discounted rate they offer. I choose to get away for a few days alone after my divorce. Every night I had dinner and drinks at this location. 1 night I had a steak dinner at their steak house. The service was nothing special. I could have been eating at Sizzlers and had the same service. The Porterhouse Steak smelled and tasted a little off but I figured it was their spices. I had 1 drink and spent over $130.00 on my nothing special dinner. After I hung out at the bar which I did every night of my stay and spent no less than $100.00 dollars a night. This is including some late night munchies from the bar. Coffee and breakfast every morning and $40.00 parking every day.

They told me to buy points to secure a room and then when I made a change to the dates, they said that I had to buy more points because it's not a dollar for dollar system. Then I agreed to pay the additional points and they said their system is new and they can't make the change. They are holding my money hostage. Now I'm trying to go through my bank to dispute this. DON'T USE THEIR POINT SYSTEM! Jacked up! 3 1/2 hours on the phone with the worst customer service on the planet! Everyone passes the buck. Case numbers are worthless.

We stayed at the Schaumburg location to attend an event. The catering left quite a bit to be desired, and they seemed to be running short on things like linens, etc. Definitely did not seem to be the fault of the event sponsors, but poor planning on the part of the hotel. While there, we forgot an item in our room and didn't notice it until we had already checked out. The item didn't cost that much, but given that it's something we used a lot, we called to inquire. The desk attendant was very cordial and promised to let housekeeping know and promised that someone from housekeeping would give us a call.

WARNING! This will not be a pleasant email. Since the week before BLACK WEEKEND Marriott has messed up my accounts. I have called 7 times to your "Customer Care Team" and spent at least that many hours trying to resolve a host of issues with my account. Not ONE issue has been resolved despite the adamant assurances from a few of the people that I talked with that they would "take care of the problems". At this time I have 2 case numbers; **. I have twice asked for a follow-up on their efforts to correct the problems listed below, but have not heard a word from Marriott. For some unknown reason, Marriott gave me a new Rewards number the week before the merging of Marriott and SPG accounts. That started the problems for me. So, my original # is **. The new # **. I have tried to "merge" the 2 accounts as reservations and prior stays are being divided between the 2 accounts.

We stayed at the Marriott County Hall in London on August 27-28, 2018. We had just taken a lovely 8 day Princess Cruise through the British Isle and decided to spend a couple of more days in London before going home. We booked a room at the Marriott. Well that was a big mistake because the service was horrible! We had many things go wrong and spoke to the management about it while we were there and when we returned home. The response we received was basically that their service is always superb so we must have been mistaken or misunderstood.

The shower is designed with only 1 door, when there is a space for a second door. Because the second door is missing the water fills up the floor of the rest of the bathroom. It took 4 towels to dry up the water. I was told that all of the rooms are the same way. This is unacceptable.

I called Marriott rewards to use my free night certificates. I was not able to make the reservation through their website and needed to call. Waited for 40 minutes and finally spoke to a rep. He was not kind or care. Told me to hold and put me on hold for another 30 mins and finally hung up. I am getting free nights because I am paying for annual fee but they treat me like a cheap guy. Useless reward program.

Was wrongly booked by Marriott reservation centers, booking for a hotel in a country I did not visit. Later when checking my credit card records I saw I was charged for a no-show in that country. When I arrived in the country which I had made the reservation for originally, they said I was booked at another Marriott in a different country. I immediately canceled the wrong reservation in the country I was booked at by Marriott. Marriott would not stand behind their card. Said the Marriott where I was wrongly booked would not refund the money and that I was charged as a no-show. I told them Marriott reservations made the wrong booking so they should right the wrong. They did not and I would never ever make another reservation at the Marriott Hotels as they don't seem to support their customers and stand behind their card!!!

Terrible service. Today I spent 45 minutes and three phone calls trying to book a reservation using a free night certificate with Marriott reservations! I was placed on hold on two of the calls and was disconnected on the third. Marriott has recently been bragging about the merger and upgrades with SPG hotels.

I have stay at my fair share of Marriott and I have to say this was by far the worst. Last week I stay at the Marriott Stellaris in San Juan. The staff was very friendly and helpful when around. Concierge was never available and the tour desk was very seldom staffed. 3 of the 4 elevators were broken for the first 4 days of the stay and that was on a weekend they were sold.

I have been a very long time customer of Marriott and have numerous points. I was doing a three month stay at the San Jose,Ca. Residence Inn when I had noticed that I had $300.00 taken from my room. After doing a police report and going through many phone calls and promises they offer me 20,000 points for my loss and refused to compensate me for my loss. They can stick the points all I wanted was my money back. Goodbye Marriott.

Marriott Mayo Rochester, MN has the worst customer service I have experienced in any hotel anywhere. The valet staff and bell staff are great, but their reservations/front desk reps are unprofessional and rude. I have stayed here 5 lengthy stays here during past 3 years, but will not again. It will be worth having to push a relative much farther to Mayo Clinic from the Doubletree Hotel, but I feel sure that the Double tree will have cleaner rooms and staff that are helpful and caring. Follow my lead if you can stay elsewhere, do!

I cannot believe how horrible Marriott's customer service. The hold times are horrendous, the reps completely lack any knowledge of the hotels, and even as a gold member I feel like their overall approach to service is a JOKE. I sincerely don't believe that such a prominent brand can have such horrible customer service. Marriott should be completely embarrassed by this travesty. Don't they get it???

I have been a Marriott Rewards Member since 2013 and have banked up a sizable number of points. Recently (a week ago) my account was stolen, account info changed and taken away. Marriott will not assist me in getting this fixed. I have emails with my rewards number going back to the day I opened the account and also have my rewards card with my number shown. Marriott call center employees are not willing to assist, are rude and treat you as a criminal. I have faithfully supported this company for years by only staying at their hotels and this is how they treat a corporate traveler from one of the largest media companies in the world. I honestly do not have time for their games.

I am a rewards member and am astounded at how bad my last two customer service experiences have been with Marriott. After staying on hold for an inordinately long time, both times, and then interacting with frankly rude and uninterested phone reps, I was then simply disconnected, both times, and once by a manager named Ericka. Hard to believe. The experiences were so frustrating that I am now changing my hotel habits based on this alone.

I was a guest at the Springhill Marriott Kentucky location: 1512 N 12th St, Murray, KY 42071 from July 1st through July 15th. I was falsely accused and charged $750 for smoking and destruction of property on July 15th (Mind you I found out I was charged not by contact, but by looking at my bank statement on my way home to California). I contact the hotel about the unauthorized charge, the attendant accused me of smoking and breaking the edge of a bathroom mirror. She said it look like someone broke it and try to glue or tape it together to hide the damage. I told her that was not by my hand nor did I smoke in the room. Then she told me to talk with the general manager on July 16th.

Townplace Suites by Marriott - Fredericksburg, VA: DO NOT STAY AT THIS HOTEL! I booked a room over the phone and was never told that there is a 48-hour cancellation policy. The email I received also did not mention the need to cancel 2 days in advance. When I cancelled 36 hours in advance, I was told I would be charged for the entire stay. The assistant manager said that I should have gotten another email with the cancellation notice, which I did not. I sent her the email I received and she said it was too bad that she was not going to refund my money. BAIT AND SWITCH!!!

In August new "benefits" will be introduced. As far as I can see, what it means is that the "benefits" of some levels have been stopped. I am a gold card holder and soon I will lose the benefit of executive lounges and the "free" breakfast. The most annoying thing is every time I ask Marriott if I will lose their benefits, they never give me a straight answer, they are like shady politicians evading an awkward question. It's a shame because I normally choose Marriott over others because I could use executive lounges. Thank goodness there are plenty of other hotels.

Marriott Rewards and Corporate Office - I called with how I was miscommunication with and escalation only wanted to believe the notes. When I asked them to pull up the employee or hear the recording I was told the employee won't remember the conversation. They offered me compensation posts which is not what I called for, but not help with the issue of my status. I am very dissatisfied and if you do not want to listen to a customer and believe your employees do not make a mistake then why do you have a escalation line or customer service. Never want to stay at a Marriott again.

Marriott Residence Inn - Yonkers - I recently checked in my parents in the 2 bedroom suite. The pictures they post are so misleading and deceitful to what the room actually looks like. The images appear much larger and nicer than what room actually looks like. We were all so excited to see my family and thought I booked them a room that was roomy and clean But instead we got a room that had ants & flies and has a musty smell. Also, get prepared to lug your own bags to your room and parking is very scarce. It was very upsetting to me especially since I wanted my parents and 95 year old grandma who came from Florida to see my son’s graduations to have a wonderful stay here.

The front desk staff at Mariott Clay NY was rude and condescending demanding to see a credit card for a prepaid room that I have used multiple times. Never been asked for one. Then he accused me of being rude and told me “he’d ask me to leave” when he was the one talking down to me like I was an idiot even though I had a confirmation number. Will never stay there again.

This pet friendly hotel lost my cat and blamed me for letting him out of the room myself (???). Called sheriff's department on me and issued a no trespass order for creating a disturbance. Escorted out by 4 officers. They found my pet 3 days later "in my room." Zero stars but could not post.

My Marriott Rewards showed 50,000 points on my Marriott Reward Account and then Marriott took them away after I provided them with a confirmation number showing my 50,000 reward point for my booked room. Marriott Reward Employees "Bob" and "Nick **" around 8:34 p.m. tonight at 1-800-450-4442 took the full hotel rate money out of my checking account in the amount of $625 without my permission! The Marriott Reward Employee "Bob" told me that he was going to send me an e-mail confirmation that he would be refunding my account in the amount of $625; however, I never received my e-mail confirmation that I was promised to received by Marriott Reward.

While reviewing my account, I happened to notice a missing stay. I've submitted multiple requests online; but it literally goes into a black hole. I'd like to think I am a reasonable person and no I don't expect a response within minutes or hours or even days. But now it's going on a month and nothing? I get a generated email back saying someone is reviewing my request and will personally get back with me. I've also sent a fax as well as calling their (non) toll-free number only to be left on hold. I've been loyal to the Marriott brand for almost 20 years and up until now have been very satisfied, but their customer service is definitely lacking. But these days, that actually does not surprise me.

We spent over $400 per night to stay at Sydney Marriott Circular Quay. I always use the Marriott brand and have been very happy with the comfort of the rooms. This resort by far is old and worn, but the 200 sq ft. room is what you would get when staying at a moderate hotel. The GM Ms. ** explained this is the standard for Sydney, which is a poor answer.

I have tried for weeks to log into my account and get nowhere. When I ask to reset my password, screens do not work. Online phone numbers do not pick up for assistance. If I even call to make a reservation, I get put on hold with music fading in and out for over 15 minutes. This is no way to run a business. I will be dealing with Hilton as my primary hotel chain in the future.

Though my stay at the Marriott in Auburn Opelika June 2nd 2018 was quite good, I find that they charge every customer $50 dollars for possible incidental charges whether they occur or not. If no incidentals occur then the hotel reimburses the $50 dollars, which shows up days later as a credit on the credit card account. The hotel claims this is done by all hotels, but I'm not so sure. I travel a fair amount and find most hotels charge me what is on the final invoice they hand me at check-out.

Am very disappointed in the hotel staff and reservation dept at Marriott Lincoln NE. We are actually attending a convention there in a few weeks and even though we live in Lincoln we were going to support local and stay at the hotel where the convention is taking place. There was block for this convention however the first day only allowed 61. I had requested 4 rooms and only one of those rooms I am getting the quoted rate for the first night/week. The remainder rooms I am being charged an extra 110 for the first night and the rest of my 4 days I am getting the quoted rate as more rooms were blocked for the rest of the week.

I have been a rewards member with my husband for 15+ years. We have three weeks Marriott Timeshare and Marriotts Visa and are Platinum members. I’ve been satisfied with Marriott and used Marriott as my preferred hotel all this time until last year. Although our Timeshare and Visa are jointly owned and rewards membership shared, Marriott changed their policy that made the account accessible only to one member. My husband got it. Hence, I had to start my own from the bottom up. Frankly, I felt slighted at this considering it a demotion on my loyalty to Marriott Rewards. This really annoyed me and made me question my loyalty to Marriott exclusively.

Please beware when booking a stay at the Marriott or any of its brand. I booked on one day and cancelled the very next day. Yes, I prepaid. Now Marriott does want to return my $700 days. As you can see below that isn't what my entry says about cancelling. TripAdvisor has been helpful and is taking it to the next level. Shame on Marriott, it's not over. I really don't know why Marriott thinks money is for keeps.

In town for a big wrestling weekend and the power went out and the general manager Tracy provided very poor customer service. The backup generator was operating but only powered the common areas and NOT the air conditioning, it must have been 90 degrees in the lobby with no air circulation at all. The hotel management and staff did nothing, as far as I know, to make any kind of accommodation to try and make their guests as comfortable as possible. First of all, it was a very hot and humid day/evening and no staff offered ice water, fans or pillows, open windows and doors, or just professionalism and empathy in general towards customers' frustration. I’m just stunned at the total lack of effort from Marriott. I understand there is nothing that can be done about the power going out, but they could have tried to make the customers as comfortable as possible.

I called the Boston Marriott Cambridge to discuss an issue with a reservation. I was passed to 2 different people: Accounting and Manager. Both were extremely rude, talking over me throughout most of the call. They refused to even acknowledge my concern and would not even listen to what I had to say. Terrible customer service. When I told them I would speak to someone higher up, if was like they were 12 "Go ahead, See if I care!" They obviously don't care about keeping customers happy, or providing basic courtesy. I will be sure to steer people away from this hotel.

On April 21, 2018, we arrived at Courtyard Bali Nusa Dua Resort. Hotel staff was very rude and not nice. We went to the beach club the same day and the beach was very dirty. Trash no one picked up by the beach chairs. On the beach club the shore there was trash like plastic wrappers, wood with nails, plastic bags and other kinds of trash on the sand. Also the hotel was not very clean like the lobby no one was cleaning and no one was cleaning the beach club. The workers on the beach club were just standing and talking to each other, and laughing at the people staying at the hotel.

Reserved one night at Residence Inn, Arcadia, CA for May 13 at the front desk. Next day returned to cancel due to alternate arrangements. Desk clerk refused to provide a printed cancellation receipt and advised an e-mail would be sent. No e-mail.

We took my mother on a cruise for her 95th birthday, which involved driving from Colorado to the Long Beach, CA cruise terminal. I made reservations at the Courtyard Cedar City in advance for one ADA room and one regular room as a midpoint stop to break up the trip. When we got there and went to the rooms, we saw that the bed height was ridiculously high. There was no way my mother who is primarily in a wheelchair would be able to get into the bed. I’m five feet tall and had to hop up a bit myself. I’ve been to a lot of hotels and have never seen such high beds and certainly not for an ADA room. When I talked to the manager about what they might be able to do, to say she wasn’t interested in trying to help us is an understatement. I was shocked at her insensitivity to the situation. Her response was “all the beds are the same and that’s our beds and I can’t do anything about it.”

Since a few months the previously excellent reservation phone system has turned to be unacceptable. I was on the phone this afternoon for 20 minutes listening to the automated system telling me "a associate will be with you momentarily." I tried to call customer service and after 30 minutes waiting I hung up. Needless to say that I am now using other hotel chains.

I had the most horrific experience with Marriott. I've stayed with them a few times in the past and booked my employees with them. I've had issues with them once or twice before but nothing to this magnitude. I booked someone for a hotel a couple of weeks ago at a $299 rate for all 4 nights staying. They increased the rate for every night of the person's stay and it went up to $899 for the final night's stay. That is absolutely crazy to me! Anyways, after arguing and having to get downright nasty with them, they still didn't want to budge or refund the money that they owed me. They think they are superior and that nothing will put a dent in their wallets but I work for a large corporation. I hope you will take my advice and not stay with them. The guys behind the scenes don't care about their customers at all. I've never been treated so badly by a hotel, so I'm happy to say I won't be using them ever again.

My boyfriend and I have stayed at the Marriott several times. We were so close to the staff that they would hug us coming and going. Our last stay was in March of this year. Our room was cleaned on our last night there. We were down at the bar/restaurant having dinner and drinks. When we arrived back to our room, all of our belongings were stolen and our mattress was bare.

We enjoyed the ambiance and the friendly staff and accommodations at this Fairfield Marriott in Temecula, Ca. Very modern hotel, comfortable, nice pool, and a lovely lounging area. Bed was comfortable, the breakfast was very delicious and had many selections. The price of the room was a bit high priced, but it was on a weekend.

Salt lake city, Utah - Excellent concierge services and very clean. Very customer oriented. Convention center location is perfect. All staff members were polite, accommodating and happy! All inquiries and needs were met with enthusiasm. And love Starbucks in the lobby.

I had a very nice room in Marriott Hotel Atlanta, Georgia, USA. Staff was wonderful. Good room service. Price was a little on the high side but it is a midtown location. Close location to the events we were going to.

We stayed at the Marriott Residence Inn in Holtsville, NY for 6 weeks and had a very pleasant experience. The staff couldn't have been more helpful & extremely nice. Whatever we needed they got it.