Jetblue Reviews

In the process another 4 attendants got involved making him move to the back with the pet, and threatening him to be removed out of the plane by the air marshals if he didn't pushed her underneath, where the pet was gonna be confined; and they did. We lived the most humiliating, and embarrassing moment of our lives. Been treated like terrorist in front of an aircraft full of people; and one of those attendant was a supervisor - completely rude, and cocky, and unprofessional, whom was very eager to repeatedly say that she'll reimburse our money and we can go and fly another airline.

Meanwhile we didn't have our luggage for two days, with any personal belongings, or my husband medications. Forced to more expenses including car rental, lodging, food, leashes for the puppies, and also another carrier, because in the process trying to fly back home and unable to find a flight with another airline, we had to re-book it with them, and repeatedly told me that I will have to buy another carrier or I won't be allow into the plane.

Called the headquarters, and still haven't herd from anyone. And on the way back two days ago, when we arrive to the gate to board the craft, one of those involved in the affair had the nerve to look at me and my girlfriend, and say: "Here they are again," while smashing the ticket off my hand, and giving it back to me in a rude way. And when I turned to go on, in a very sarcastic way said: "Great story, yeah, great story." And prior to this, while still at the ticket counter another one of them also saw us there and was trying to make eye contact with this one.

It is sickening to know that their paycheck comes from us and they are so impersonal, and unprofessional, and Customer service seems to have another definition for them; abusing the right of the flyer over their position. It is unacceptable that they seem to take pride on this kind of behavior putting the value of the customer in the trash as if this is just about them. It is discrimination. And as far as the pets, it is animal cruelty, to forced them into a space that is not really designed for them. They are just making extra money to the cost of them. What a disgusting experience Jetblue.

The employees were also not wearing any name badges or tags. I would assume that it would be a requirement. While waiting to board, I was able to get her name: Jasmine (by far the least customer service qualified individual). I am appalled and will never fly with Jetblue again. Their employees should be trained better, or in the least bit, be respectful.

I called the 800 number. The lady named Jennifer constantly told me that they can give me voucher for 100 dollars. I kept telling her that both luggages are worth about 200 dollars and I am not interested in a voucher that I will spend extra money to buy a ticket, and have to use it within a year. Besides two of my luggages were damaged by them and I requested that they be replaced with equivalent luggages. She constantly tried to persuade me to get the voucher and I said no. She then said I can file a claim, but I have to provide her the original receipts of the luggages. I am somebody who is prepared for stuff like this. But please tell me, how many people will keep their luggage receipts??? It was very obvious that JetBlue is banking on assumption that most passengers will not have receipts and will therefore not file a claim. So in essence, they are genuinely tricking the consumers by creating artificial barriers.

I mailed receipts and the form (by registered mail so they will not claim they never received it). Believe it or not, it took them 30 days to tell me that they can only give 107$ because luggage sale dates are not new. Who cares if it was brought brand new? They were in perfect shape. If JetBlue has not damaged them I would have been able to use them. As you can imagine I am quite upset!!!! I will be filing a complaint to Department of Transportation. If there are any lawyers who read my message, you can contact me. I will be all over the internet writing my complaints about JetBlue, and how un-customer-oriented they are. I will not hesitate writing articles of what happened to me on travel magazines either because I do not want anybody to have the bad experience I had with JetBlue.

To give a better example: Two years ago Turkish Airlines damaged my mom's luggage. When she reported it, they directly sent her the money to replace it without even asking a receipt. This is a very good example of a "BIG" company which is customer oriented versus JetBlue which is a "little" company who cares nothing but filling their seats and making money, without listening what customers are telling them. I even tried calling JetBlue. They simply do not listen. They do not care!!! Interestingly enough just a week ago I met a lady at a shipping company and I was telling her what happened to me. She told her unfortunate story with JetBlue, which happened 2 months before me. So, next time when you travel watch out!!! I have removed JetBlue from my list of airlines already and I am telling this incidence to everybody I know so it will not happen to them.

4 hours later we are finally leaving to Lax. Once there, went to Jetblue ticketing and was given a voucher for a taxi to take us to Long Beach. Needless to say the taxi was not handicap accessible. So they dispatched one out to us. Two and a half hours of waiting outside they finally showed. Our friend is not only disable but also a diabetic. With nothing in the area to purchase food, I went to jetblue ticketing counter and asked to speak with a (CRO) and after telling her the story she said "So what do you want me to do about it?". Really? Is that how you treat people with disability. And the voucher they give out for the taxi is only good for $50.00 bucks. The trip to long beach cost $80.00. Thanks jetblue for the credit of $50.00 for future flights. But we will never be using it.

With no prior announcement or notification, we detoured and landed in Fort Lauderdale. Not knowing what was going on or why we were in Florida, we stood there for over 30 min. I figured out why much after myself because the staff never made it clear to us. After landing in JFK we had to go through customs with only 4 officers because the airport "was not prepared for us". This has been by far the worst flying experience. We initially were supposed to land at 10:55 but did not get to JFK till 4:00 a.m!!

My baggage specialist stopped working for JetBlue at some point during this fiasco so I got no response to several inquiries about the status of my claim. When I finally got a hold of somebody they said that Ron no longer worked there but offered no real apology. I understand a lost bag if it required a transfer or if it was an international flight - I do not understand a lost bag for a flight that never even arrived at my airport. If the bag was stolen off the carousel, then they should have reviewed footage and let me know. I am a college student, and I lost $1000 worth of items. They gave me a small flight voucher and $30 for my "lost bag." Awful service. Truly awful.

They put me on a brief hold after I willingly gave them my father's information and mine, and came back on the line and stated that my emergency was false and therefore they'd have to charge me both fees. I said "Okay never mind," because the entire situation was ridiculous. I later contacted the hospital receptionist desk and they told me nobody from Jetblue called to confirm whether my father was or was not in the hospital and even if they had called they wouldn't be able to confirm that information for confidentiality reasons.

I tried to call Jetblue back and let them know that aside from the current situation with my father, and how they called me a liar in so many words, I also did not feel safe being at the airport so late at night waiting for a ride back from the airport in Fort Lauderdale. After hearing that Uber was not allowed in that airport, and that I'd have to wait for a taxi of some sort. They were extremely rude and there was a change in the agent's voice as soon as "she went through some notes." I assume they wrote that I had made up a false story, so they were not eager to help me at all and were very rude to me. Even when I tried to speak to someone else that day.

Little and behold, they were able to get me on a disability seat since I actually do suffer from a crippling disease. This only meant they'd put me on a row with dogs. I am allergic to dogs, and they never warned me. Fine, I did not complain. I sucked it up the whole flight down there. However, there was no early boarding, no assistance nor did I ever see anyone with a wheel chair or willing to help, as they promised. The airline worker then tells me when I go to check in, that they're delayed. My flight that I was already worried about being alone at 12:56 am has now been delayed and scheduled to arrive at past 2 am. By the time we landed and my baggage came out it was 328 am. I was not able to find a taxi until 4 am. It was a disaster.

Now on Saturday July 4th I've called twice to see how much it would cost me if anything to change my flight to get back either before Tuesday as planned or to get me on a flight that doesn't require me to have to be at the airport alone waiting in the middle of the night, since I definitely did not feel safe being at the airport past 330 am when I arrived. I was told nothing could be done and once again was yelled at and lectured by the agents. I was even asked "Have you ever flown before??" And then I was told that I have to give and take.

This is not a give and take, I am a paying customer who's had nothing but issues with this airline thus far. This is when I was told that the agent was being biased based on the notes added to my account already as a favor to me because she wanted to give me the benefit of the doubt, word for word. Meaning, somebody did make a note of the incident with my father and that explains all of the hostility and why they were so fast to decline me any help or options.

They were extremely rude every single agent I spoke with and I demand my money back for this flight. I will never again be flying with Jetblue and will bring this to corporate and everywhere else I have to as well as provide proof that my family emergency was real contrary to their belief. Also I will present a letter stating that Jetblue never spoke with the woman at the desk that morning when they claimed to have called, as well as a letter stating how they would have never been able to confirm or deny whether my father was being treated at their private hospital. I was also upset that there were 2 reasons why my flight was delayed 77 minutes originally but they're not sure yet if I will be compensated for that. I would kindly ask that somebody come to a resolution for me as soon as possible.

She filed a claim # **. I called JetBlue (866)538-5438 & was told to call (347)545-3900, I spoke with ** who at first said the suitcase was overstuffed but it wasn't, the suitcase holds 64 lbs & it was under their 50 lb mark. Then I was told to call JetBlue again (866)538-5438, I spoke with **, I apologize if not spelled correctly who offered my daughter an 80$ "credit". I explained to her we don't want a credit we just want the suitcase replaced. They accepted it in pristine condition, not missing the zipper in a garbage bag. I explained this several times to ** who came across a little less than empathetic. She told me that the 80$ credit was all she planned on offering us & there's no one else we can speak to, pretty much "take it or leave it". I'm hoping to get her suitcase replaced which is the decent thing to do as it's quite obvious they destroyed it. I have pictures. Thank you.

I told him so and the guy told me this were the "new" wheelchairs Jet Blue had bought. It was not a wheelchair. It was a transport chair and a very unsuitable one. My husband is 6ft tall. His feet did not fit properly and he was falling to his side. The person pulling his transport chair did not do anything about my husband sliding out of the chair. He just wanted to get this over with. In fact all of the sudden he left him alone on a corner to go help us with our bags. Horrible.

Understandable, but you'll see later, she still wouldn't speak to me about it after I did so. One would think mentioning to send original receipts would be one of the most important pieces of information to give me.... Unfortunately not to her. I took my time and energy to write up the details of the issue and sent it certified mail. After a long time had passed and I was wondering what was going on, I get an email from them saying they needed original receipts... Thanks for telling me **!! I submitted these... Again heard nothing for a long time... I replied to their email, kindly asking for an update. Nothing. Then I received their reply in the mail... Wholly unsatisfactory, unfair, uncaring, dismissive.

I called again, because this whole time I just wanted the courtesy of a phone conversation. I left a message over a week ago and who wants to guess if this "supervisor" ** ever got back to her customer? If you want to take the risk that the vacation you saved for and got excited for gets completely ruined - sure, fly JetBlue... Hey they might not screw it up. But if they do, and that's a distinct possibility with the way they've been running things lately, you can be assured you will NOT be fairly compensated or even made to feel like they remotely care. JetBlue has received the last of our business due to this incident and the horrifying manner in which they "handled" it.

So he gives us a flyer with a hotel name and says they will look after you. We head with the family back down to collect our bags again. I go to the courtesy phone and rang all the local hotels. They were all full. I go to the Jetblue office between carousel 9-10 and ask for help. They basically said not their problem bad weather? How did she know what to tell me, I never said anything about the delay? I just wanted help for my family to get accommodation for the night. She said not Jetblue's problem and all the numbers I was ringing she would be told the same if she tried. She sat on her behind and ignored me when I told her about my little baby. Not my problem again I'm told. So again I have to control my temper as I go back to my family and tell them were stranded. My wife goes online and thank god the Hyatt Regency had 2 rooms left - there were 7 of us in total. So we take a minibus to the hotel and rested well, all safe again.

The cost was almost 1000 dollars extra. We fly the next morning to JFK and I went to a ** at the Jetblue just ask counter and ask him what the weather was like the day before. He said "Good Man its, been good". He said runway maintenance was causing havoc lately. So there you have it, Jetblue will walk away with the story bad weather as it is the get out of jail card for them. Jetblue have no duty of care toward their customers and the Jetblue staff at Mc Coy between carousel 9-10 on friday the 10th april (7 pm) need to be fired. The heavy girl especially needs retrained or fired. I have never experienced such a lack of moral responsibility by anybody in my life as i did that night with that girl. They will bring down the airline, trust me on that. Again use another airline if you have young family. Flight number 61684 Jetblue on the 10th April 2015.

I was on flight #402 to on Feb. 26th from FLL to JFK. I was one of the last few passengers at the gate to be called on to the plane since my seat was in the front. When my section was called only a few passengers were left. I had a carry-on suitcase and my purse. I also had my coat which was white and I put it in a plastic bag since I didn't want to get dirty from peoples suitcases. Attendant scanned my ticket and I start walking towards to gangway. Employee name ** said only one bag. I said "Oh, that's my coat just put in a bag so doesn't get dirty" and I continued walking since he didn't say anything else.

I took couple of steps and he kind of yelled at me and said "Ma'am I told you one bag only! You know what, I'm gonna check your bag in. It's too big anyway." I turn around to see if he was actually talking to me and this time he was trying to take my bag from my hand. I try to tell him "It's not too big because I measured and meets airlines guidelines." He took my bag anyway. This time few passengers around looking at me like I am a suspected criminal of something. I try to talk to him and he wouldn't listen. Take my bag and start walking in the gangway. I followed him and actually showed him a person with a bigger bag ahead of us. He said that "He was busy working the gate only by himself and he didn't see that passenger but he caught me!!!"

I said to him "I'm getting singled out because you are not busy to actually check??" He didn't answer and keep walking. I walk to the entrance of the plane and asked him to give my luggage back. He refused. So I walked into the plane. Flight attended ** was greeting passengers. At this time I told her that ** singled me out and took my carry-on and he won't give back to me. I told her that I have an international flight to catch in NY to Turkey (Flight#TK 12) and I was worried that I will miss it since this flight was already late. She told this to ** and he said that "HE DOESN'T CARE!" At this time ** told me to take my seat nothing she can do! After plane took off ** come to me and apologized. Told me that once I told ** I have an international flight to catch he shouldn't have take my carry-on.

I was so upset and stress throughout the flight. Before plane land ** informed me that she will let me out first so I can get to baggage claim fast. Plane was late to JFK. We were given a carousel number and our luggage come out from another one. I was along with the other passengers from the flight running around like crazy at the luggage claim area to see where will our luggage will come out. By the time I've got my carry-on bag it was 10:45 pm and my other flight suppose to be boarding at 10:50pm and I still had to get to the right terminal from JetBlue. By this time I was so upset, in tears running to the air train. I made it to Turkish Airlines terminal 11:05. They told me to just go on to plane but need to pass security check point. They tried to move me front of the line. I was crying so hard security had to comfort me and assure me that I'll be fine. I made to plane with seconds to spare.

This was a horrible experience for me. I have never been treated this bad and singled out before in my life. I did not do anything to this person but for some reason he picked on me and made my journey a hell. I want him to be held responsible for his actions. ** was there to witness his rudeness and careless attitude towards me.

Unfortunately my bad experience with bad JetBlue personal didn't end there. On my way back from Turkey as I was waiting for my flight from JFK (#301) I was looking for someone to bring my complaints regarding the previous flight. I noticed a man with JetBlue name tag and ID talking to a female passenger. His name tag read **. When he finished talking to that lady I asked him if he takes complaints. He said not really but he can try to listen to me so I start telling him what happen. After a few sentences he tried to cut me off and start walking away. So I tried to tell him that I didn't finish wait one minute. This time I had my finger up holding as 1 to show also I'm saying 1 minute. He said "DO NOT PUT YOUR FINGER ON MY FACE!" I said I'm not putting my finger on your face I said 1 minute and showing 1.

He just said I DON"T HAVE TO LISTEN TO YOU! and walked away without even any explanation. There were a lot of people at the gate waiting to board was there to witness this. After ** walked away a few people said "Wow he was so rude." Unfortunately I do not know them. I really don't know what to tell you about his behavior. If he didn't wanted to listen he could have direct me somewhere else. I asked him and he said he will try and help but then he didn't wanted to listen and become hostile towards me.

This experience was horrible on my way to NY and back. I was on my way to see my family in Turkey and very happy till I got mistreated by **. He made my flight a nightmare. And when I come back all I wanted do was to find right person to complaint about what happen. Instead I've got mistreated again by **. Also both flight we were given a carousel number to pick our baggage and both times they come out from somewhere else. That make things difficult specially when trying to catch another flight.

I tried to explain all here but I really like to talk to someone from JetBlue and I want to know what JetBlue is going to do about this 2 rude and uncaring employees? I hope somebody will take an action on ** in FLL and ** in JFK. And I would like to praise on flight attendant ** for trying to comfort me and help me on this stressful time.

This was the letter I have sent to JetBlue and I've got a generic response only addressing carry on size issue and saying please fly us again. That was more rude than their employees at the airport! I do not believe they even read the whole thing. I am utterly disappointed by the treatment I have received and more disappointed by the response I've got back. It shows that JetBlue does not care about their customers and treatments they have received from their staff. Their flippant response, almost generic, only angers me more. I will do my utmost to tell anyone and everyone I know to not do business with this airline until someone pays honest attention to my concerns.

I got on the plane and went to my seat. As I open the overhead compartment there was a blue basket in there taking up all the space. I move the blue basket and placed it in the compartment next door. There was a light skin lady standing in the doorway at the back of the plane she was watching my action. She very rudely told me you can't move that and I began to start to explain the this was my seat and my overhead compartment. Before i could even get a sentence out she began to become more upset by the tone in which she was expressing herself. Whether than debate with her i turn right around and calmly went to the other end of the plane and spoke with another flight attendant telling her i don't understand why that other young lady was giving me such a hard time and refuse to let me explain myself.

The other flight attendant walk me back to the other end of the plane and began to speak with her coworker to try and see what was going on. The rude flight attendant ask the nice flight attendant can i speak with you in the back. But... the nice flight attendant stood there as to say you can speak here. She then told her i don't want him on the flight with her, he has been drinking. I said omg to myself, how did we go from a blue basket to a drinking problem? I knew this was going to become a bigger problem, I left the two ladies standing there and walk toward the entrance of the plane where the captain who fly the plane was standing. I started talking to him the lady and the basket very calmly and also how I was being told she did not want me to fly on the plane. He could smell I had been drinking and said: You smell like you been drinking, i am not taking you on this flight.

We talked about 3 min explaining i was not drunk and seemly not the problem but he was cut and dry and refuse to care about anything i said. I was taken off the plane. There was a very nice lady not sure what she do but she did listen and she said you don't seem like you’re going to be a problem and re-book me on a flight for 4:45 in the evening. Remember all of this is happening at 6 am or 6:30 am. I was running out of money and had to sit in the airport till the next flight. Now the flight i was supposed to get on was delayed until 11:30 pm. I got back to Charlotte at 1:00 am as i thought about my trip bumming cigarettes, being talk to rudely by the person who tell you which way to go to, get search when going in and out of check in, walking around the airport all day my knees and back hurt from sitting in the chairs all day trying to watch my actions so nobody would misunderstand anything i said or did.

I felt like a homeless person just wandering through the airport. I felt very embarrass after they called my name on the loud speaker and a man from counter and said he work for security and wanted to see if i was ok to fly in a very nice way saying, "We're not going to have any more problems out of you are we?" I said, "I never had a problem and don't know how this could of happen so no not at all." This was my first time ever flying jet blue. The ticket was about 460.00 round trip compared to other airlines but if i had knew the less you pay the worse service you get i would have took another airlines forget saving money. In 50 years i have been all over this country and never went through anything like this in my life. Thanks for nothing.

While the flight was landing there was a bottle of water thrown at us from behind by one of the people in this group. On letting the in flight attendants know that we would like to call the cops... they passed on the information conveniently as we would like to complain. We ensured that the cops came but they said per the law they cannot hold back the passengers. When we asked the person/supervisor at jet blue if gambling was allowed. They have the nerve to tell us that those people might just be having fun. We were under the impression that when money is involved it is considered gambling. All that this airline is bothered is how much money they make by way of selling liquor. They care a damn about other customers.

The 10:55 pm flight was delayed and at 1:00 am, he was told they were waiting for a crew. They would not give him his luggage nor provide any definitive answers. At 2:30 am, he was told the flight was cancelled and they were all booked for the next day. They left him stranded at the airport, providing no ground transportation to Boston or even back to Philly. They provided no hotel and left him there with no way of getting him to his intended destination. I had to drive 3 hours to pick him up in the middle of the night. I had to use extra gas and tolls to pick up my son because Jetblue would not help him in any way. I also had to pay additional money to book a train the next day because Jetblue had no flights to accommodate him.

I called Jetblue and spoke to a very rude supervisor, Tracy #**, who would not refund my money, was very unsympathetic on the phone. She told me that his ticket was used even though the plane was diverted and they would not give me a full refund or credit. I purchased a ticket for my son to go from Philadelphia to Boston. They did not provide this service and take him to the intended destination. They left him for 14 hours with no answers or accommodations.

I will never fly Jetblue again and intend to write the CEO to let him know of the robbery that his airline provides. I want to hear from a Jetblue representative and I want this matter rectified. It appears they do not care about their clients or if the person reaches their intended city. Their customer service is horrific and I was never met with such rudeness. Tracy needs to be demoted and retrained in customer service. Remember it is the consumers that provide her with a job. I was very dissatisfied with this flight and will wait for the CEO or someone in administration to contact me.

I received $944.88 and was told the $464.88 remainder was put on the original ticket buyer's credit card. I do not want to ask the gift giver to give me back the money. They will not make the correction or a goodwill credit. I have been flying with Jetblue since year 2000 and have never been treated with disdain and contempt until now. Another time I needed a refund and it was difficult but nevertheless accomplished.

I waited patiently and finally after about 45 minutes she came back on the line to inform me that they could waive the fee however at this time the call got disconnected from their end. Very frustrated I called them back and had to wait an hour again to speak to anyone. I asked the representative if she could take my number down in case they drop my call again, however that is not an option as they cannot contact me back even if they lose a call. Once again they had to go through the same process again of trying to contact their supervisor to get the fee waived as they had no record of my previous call however this time the supervisor who the representative spoke to refused to waive the $100 per person fee and informed me that it was up to each supervisors discretion as to if they will waive the fee or not.

Extremely livid as I had wasted 4 hours and it was 1 am at this point. I spoke to the supervisor directly and informed them of the whole situation and after another 20 minutes the only resolution she could come up with was that she would try to find who I spoke to the first time and give me a call back today. I have yet to receive any call. I typically have always flown with United and their customer service is always great and changing flights is very seamless. In over 10 years of flying with United I have not had the issues that I had in the 2 times I have flown with JetBlue. Never again.

Honestly he seemed more interested in verbally chastising me for my tardiness than actually accommodating me. I asked if there was any way I could run to the gate, an option that has been afforded to me in the past by other airlines, and have my bag placed on another flight to the same destination. He informed me that my ONLY option was to pay the $50 rebooking fee for the next available flight which was the following day. I agreed & while he was making arrangements to do so it occurred to me to ask if flying standby on the next flight was an option. He said "that's one way you could go" in a rather sarcastic tone at which point I asked why was this not presented to me as an option from the start.

At this point Harry became defensive towards me & stated that I was accusing him of doing something unethical. Realizing that I had gone as far as possible with Harry I asked to speak to a supervisor. Harry reluctantly called over what I have to assume was a supervisor, since he did not present or identify himself as such, named Marshal. Marshal seemed less than interested in hearing what I had to say instead making excuses for Harry without even having consulted either one of us to gather the pertinent information regarding our issue. At one point Marshal said to me that "Harry most likely did not offer standby cause he checked the manifest for that flight & it was full." I asked if he knew that as a fact & how would he know when I knew that Marshal had not taken the time to have either Harry or myself brief him on the current situation.

Marshal's response to this was raising his voice while grabbing his walkie talkie & telling me I needed to calm down. I informed him that I was being very calm to which he replied "no, you're being aggressive." I repeated that I was being extremely calm given the circumstances to which he replied "Oh... and what's that supposed to mean?" Realizing that he was obviously trying to goad me into saying something threatening to him which is tantamount to yelling out "bomb" at the airport these days I said "I'm not dumb, I know what you're trying to do. I'm not going to do or say something foolish in an airport."

He then told me "I wish you would" & "I get off at 7:30 pm if you want to handle it another way." To which I replied "I wish I could"... right away. He smiled & said "oh you just threatened me!" & Harry chimed in "yes he did, call the police." I guess I was supposed to panic & run out of the airport leaving everything behind but knowing my rights & the fact I did nothing wrong I smiled & waited for the police. After about 5 min the Fort Lauderdale airport police deemed I wasn't a threat & I was left in the capable hands of yet another supervisor for JetBlue. She must've been trained by the same people that gave Harry & Marshal their training because she pretty much picked up where they left off.

At no point was Marshal held accountable for the way he spoke to a customer, instead she was more interested in determining if I was suitable to be placed on another JetBlue flight without incident! I kindly informed her that a police officer, who in my opinion is more qualified to make that assessment, thought so. I also asked her if she cared about the way her ticket agents had behaved towards me. It was like talking to a wall wearing a bad wig. At this point I realized no one was going to afford me any kindness much less customer service so I requested a refund. She said a credit would be issued but no refunds as it is not in their policy. I said this was unacceptable to me for I refuse to give JetBlue any business as long as they endorse this type of behavior towards customers. She said a couple of things under her breath to Harry & reluctantly called corporate arrange my refund.

I thanked her & asked for her name as well as the last names of Harry & Marshal so that I may write a letter about my experience, she laughed & told me they do not have last names & that she did not feel comfortable giving me hers. I have never witnessed such a lack of courtesy or professionalism in all my years of travel. Needless to say I will not be travelling with JetBlue again & I will make sure my complaint reaches the highest channels. I am however saddened because the legroom on their flights is second to none & my inflight experience has always been great.

Why was she rude to me, maybe she didn't like me or there is something else? Wasn't all customer same for the airline's officers? It was one of my worst experience in JFK Jetblue department.

At this point, I sat down and ordered my animal under the seat. He stuck his head and shoulders under but his butt was still up on the seat. I told the attendant, "If you can show me how I'm supposed to put them under there, I'll do it." She got angry and stormed off to get a supervisor. Upon the supervisor's arrival, she ordered the dog under the seat. I told her that wasn't going to happen. So they moved me to bulkhead seating where we were more comfortable. Then we changed planes - JFK to LAX. On this flight, there were more rude attendants, One in particular (KEN) who went out of his way to watch us the entire flight to force me to comply when he saw the dog wasn't going to fit under the seat He told me to put my feet on him which made me very angry and I told him to leave us alone. He went away, then came back when he saw my feet on the tray table. He told me to put my feet down on the animal. I refused. He then said, "Okay, put your feet on the seat next to you." So I did for the rest of the flight (for $1,300, I expect to put both my feet on the floor). By doing so gave me a very painful backache.

When I got to LAX, I couldn't get of that plane fast enough. JETBLUE NEVER AGAIN! This is no way to treat handicapped persons. This was absolutely the worst flight experience ever for us and I'm telling everybody how I was treated by this airline and its poorly trained flight attendants.

I understand there are guidelines to follow but 5 minutes, really. Jetblue only flies out to Sac twice a day. My father whom is 81 can't drive at night so no option for me to choose the later flight. When I called to cancel my flight, I was charged a cancellation fee of $75.00. I lost out on $130.00 right before Christmas. That makes me sick... I will never fly via Jetblue again....

I asked for a higher supervisor. That person yelled at me and hung up. I am wasting a lot of my personal time trying to get this resolved and their customer service is almost no help. I have been a loyal JetBlue customer for over 10 years and always tell others how great the airline is. Something changed recently and it is not good. A few years ago I had to cancel a flight for another guest and there was a very small fee and I got all the credit right in my account. I really liked Jetblue up to this point but they have let me down immensely. I am hoping this extra effort of complaining will reach upper management and they may start to value their long-term customers again. I sure don't want to fly on the old legacy airlines again. What can I do when the only decent airline let you down much?

Long story short... #852, with our luggage, left without us. JetBlue sent us to the Omni, a nice all inclusive Cancun hotel. The next day we were picked up, given a boxed lunch and returned to the airport for the afternoon flight. We were nervous after what we went through, but it went well. We retrieved the luggage and completed the 4 hour...make that 24+ hours trip.

We spoke to Corporate Customer Support- actually we emailed DearJetBlue@jetblue.com and Kelly called us back. We were more than happy with her concern and the compensation she offered. It was clear that she really does care about how customers are treated. Nice. The crew in Cancun went out of their way to make a bad situation bearable. I've been flying JetBlue in the US and abroad for years and this experience shows me why they stay #1 in the budget airlines. Will we fly JetBlue again? Absolutely.

At that point I have asked multiple times if the booking is fully refundable, I know I could do a fully refundable one online. They said again and again that it's fully refundable and I could cancel it right after passing customs. So I did and cancelled it once I arrived to Peru. However, they charged me an extra $50 phone booking that they wouldn't refund and never mentioned. Wrote the customer support twice, and they were unhelpful and refused to refund the fees. Now I have to go through the annoying path of contacting my credit card company to cancel this charge. It is not the $50, it's hating being cheated.

Specifically, your staff kept us on the plane for two hours by announcing that passengers should not be concerned about making connections to cruise departures from FLL. BUT, you made no effort to identify passengers at risk of missing cruise connections. AND, while I was in line to talk to gate agent at 10am (vs 7:25am flight time) you announced 1:20pm departure for 3 hour flight. Unfortunately, Regal Princess sailed at 4pm from Ft Lauderdale. Our friends were on board but not us... because of JetBlue human errors and/or policy omissions.

I am waiting to hear from Director **.

She then proceeded to tell me with finger pointing to me, "mam I'll make somebody meet you at the door." The passenger in front of me ask the flight attendant if he could use the restroom and she said yes, so why would you punch me so hard to put my seat up and I'm setting down with my seat belt on then you let someone get out of their seat to use the restroom isn't more dangerous? Now I have a pinched nerve in my neck because of how I jump up so fast. Passengers came up to me that they were going to report this same woman flight attendant because she was very rude.

I will NEVER fly them again - had it been something beyond their control (like weather), I would not be so angry, but I am sure it was a case of not flying because the flight was not totally booked... DO NOT TRUST THEM!!!!! To top it off, the flight we got,they put us in the most uncomfortable seats... the last row that they NEVER book - the seats that are against the bathroom wall that do not even recline.

He was enthusiastic as we prepared, and with his cooperation we checked our bags, cleared security, and arrived at our gate with over an hour to spare. Priority access is accorded to children under 2, and our group was the last to be called for boarding. Then without warning, the old fear resurfaced. We made it as far as the door of the aircraft when we were met by the disapproving cabin crew who blocked our entry. Not while he is hysterical, we were told. I appealed to be allowed to stow our personal effects so I could calm him. "We can't allow you onboard while he's hysterical." We were brushed aside and the door of the aircraft was shut in our faces, with our bags onboard.

The aircraft won't wait. "You can claim your bags in Jamaica. We'll try to accommodate you on a flight at 6 a.m. tomorrow. But only if he's quiet." To return at the crack of dawn for another Jetblue flight that might take us or not at their discretion; or receive a Jetblue flight credit for travel within the next two years (hopefully my child would have outgrown this fear by age 6)? One hour and a harried taxi ride to Miami International Airport later, we managed to purchase a new ticket out of pocket, cleared security, and were boarded on an American Airlines flight. Did he cry? Absolutely!

The American Airlines solution was to assist me with depositing my personal belongings, seat us at the rear of the aircraft, and allow me the time and free hands to calm my child. Their risk assessment seemed to identify a screaming 4-year-old for what he is: a scared child, not a threat or inconvenience. After takeoff, he was back to being a normal child again. Then at the end of our hour-and-a-half journey, of his own accord, he visited the crew. "Sorry for screaming, he said to one and all." The price of being reunited with my bags: $900. The price of getting Jetblue to refund the ticket they refused to honor: one year knocked off my life expectancy.

It's a non-refundable ticket, the customer service agent explained, blatantly disregarding the fact that they refused to transport us although we had fulfilled our side of the contract. After a thirty-minute international call (who needs toll free numbers for their customer's convenience? Not Jetblue! ), common sense finally prevailed. A refund will be issued in 7-10 business days. Followed swiftly by a descent into the nonsensical again. The refusal to carry him was based on safety concerns. Because there is, of course, a precedence of a hysterical 4-year-old bringing down a commercial aircraft. But baggage being transported without accompanying passengers? Nope. No such precedence.

Ever heard those final boarding calls warning late passengers that their baggage will be removed from the aircraft? I always thought there was a reason for that you know, the same reason why terminals are shut down when a bag is left unattended. It seems in Jetblue's thesaurus, comfort, convenience, and scheduling are synonyms for safety. To Jetblue's bemusement, I refuse to use their services to return home. Personally, I never thought it was a good idea to get back into the car with the abusive driver, because, you know, Fool me once and all that jazz. Here's a suggestion for Jetblue: save us all the inconvenience and embarrassment of being shunned at the cabin door by letting us know in advance that children are not allowed unless they behave like adults!

When we spoke to a representative from JetBlue's Customer service line she had told me that the person who handles baggage claims at that airport was no longer available after 11pm. Being that our flight was delayed, because JetBlue was unable to located our flight's First Officer, our flight landed after 11pm. I was given an alternative phone number to contact someone at the airport which only gave me a recording saying no one was available. I left a message with my contact information and did not hear anything back. The representative I was on the phone with from JetBlue said the only option I had was to load my newly ruined items back into our newly ruined suitcase and drive it another 2 hours back to the airport and hope that there might be someone available to help me. When I asked the representative "What if no one is available? Is this my only option", her response was "Yes sorry, hope your night gets better".

After waiting on the plane for 1 hour, everyone was bused back to the terminal where we had to wait for three hours. No one would tell us what was going or offer us meal credits. Finally, we boarded at 3:30 knowing there was no way we would make our connecting flight. The pilot then announced that there had been a problem with the toilets not flushing. Everyone was angry because we could have held it for the 3 1/2 hour flight. The pilot said that because it made a light flash in the cockpit, he refused to fly. Fine, whatever. We were told that everything would be sorted once we landed in JFK.

By the time we arrived in JFK, 70% of the passengers had missed their connecting flight. We were immediately told by a JetBlue rep that there were no more flights tonight and that we would all be put in hotels. We all had to find our own way to terminal 5 (the JetBlue's terminal) where we were all told that we would not be put up in hotels. That all hotels were booked and that we could spend $150 of our own money (we would be reimbursed apparently) if we could find a hotel. There is no way at the last minute, at JFK you can find a hotel for $150. I spent over an hour trying. Plus there would be no compensation for $70 cab fair to said hotels.

At this point my husband became angry and said they need to do something. The man serving us got very pissed and refused to help us. Refused to help anyone, he went off at us because apparently it's not his problem. Sorry buddy, you’re a Jetblue representative. It is your problem. Finally we spoke to a supervisor. She was no better, really and truly couldn't have care less. I asked her what we were all supposed to do. She shrugged and said, "It's not my problem."

We had to beg for meal credits. We begged! We hadn't eaten since the morning. All we got was $24 to cover dinner and breakfast for 2 people ... in an airport terminal. Yeah right!!! Most of the other passengers didn't even get meal credits. Because it was now 11:30 at night the terminal was closed. I had never seen anything like it before. Elderly couples, families with small children, honeymooners try to sleep on a freezing cold floor. One couple had gone on vacation before the wife was starting cancer treatment, talk about ruining a much need vacation.

My husband called up JetBlue and the rep he spoke to was appalled at the way we were being treated and claimed this was not their policy. He then upgraded us to even more space seats and offered us more meal credits (only another $16 though) and put us on the next available flight. That flight left at 9.00 the next morning was a 6 hour flight to Long Beach, CA. There we would have to wait 4 hours for a connecting flight to SLC. At this point we just wanted to get home and were grateful for being upgraded so that we could at least try and sleep. No one else got any of this because they didn't call and complain.

The airline attendant on our flight to Long Beach was the nicest JetBlue rep we came in contact. I was shacking and shivering while waiting for the bathroom (I do that when I only get an hour’s sleep) at which point he asked if I was ok. I explained everything that had happened and he gave us a free blanket (they normally cost $15 - it was a really crappy blanket) along with extra food.

But our connecting flight to SLC was something else though. It was announced that the flight would be delayed 40 minutes because of fog in SLC. There was no fog in Salt Lake, we checked. When we finally boarded, the pilot said it was because of air force when flying from San Francisco. So wait, which was it? Fog on the flight from SLC or air force interference flying from San Francisco? The pilot also thought he was flying Delta and JetBlue. That was pretty funny.

There was an elderly couple sat behind us who had been through all this and they hadn't been upgraded. The flight was empty and there were lots of 'even more space" seats available. The elderly women asked if they could move and the flight attendant said, "No, there was a charge for those seats." The old man muttered, "This is ** ridiculous" to which flight attendant name Kasey said, "What did you just say to me?" The gentlemen replied that he hadn't said anything to her. "Yes you did, don't swear at me! I will have you escorted off this flight. Is that what you want?" She then got the supervisor named Jerome who came and said, "This is my flight and it's gonna go my way."

I don't know what they teach their Jetblue representatives but they were so viscious and self centered, everything was an affront to their personal rights. I wouldn't want to be on one of the flights if there was a problem, they seemed like they would use the passengers as flotation devices. My husband stepped in at this point and told Jerome he needed to calm down and tried to explain what we had all gone through. He said, "I don't care, I was delayed too." To which I responded, "You weren't delayed 17 hours and made to sleep on terminal floor." He completely disregarded us and said, "That didn't happen!" Then walked off.

I don't know how the gentlemen behind us did it but later in the flight he apologized to Kasey, she lapped it all up and said, "If you had told me your situation nicely, I would have upgraded you." We were only halfway there, seats were still available, she didn't move them. All in all we were delayed 17 hours due to mechanical issues, we were treated like cattle (actually cattle are treated better) and all we got offered is $100 towards another JetBlue flight within the year.

We have flown 27 times in the last 8 years with many different airlines and have never been treated this way. I can understand this treatment if it had been a weather delay, but this was a mechanical issue and a stupid one at that. I will never fly with Jetblue again. I will tell everyone and post this same review on every site on the internet. I don't know who Jetblue bribes to be classed as the best airline but it can go on forever.

Many years ago, I had three neck surgeries when an eight wheeler truck rear ended my car. I am left with nerve damage and the lack of total use of my arm. I wear pain patches when it gets bad. On the flight when I arrived in Puerto Rico from St. Marten - the stewardess said that the passengers have to pick up the luggage. She failed to inform people that it was going to be a five block walk outside of one terminal to another and that if anyone has a problem this might be the time for wheelchair.

I leave the plane and the elevator is LOCKED. I had to wait quite a while and worrying that the next flight is scheduled to leave and to find someone to open the elevator. I picked up the luggage. I had to wheel it over broken cement for about five blocks and into a big crowd. A JetBlue Employee tells me that I have to go to Agriculture and come back to her. Another lift of the luggage. Of course, the JetBlue employee was not there. So I had to cut into line. Then we had to go thru customs - which was a total mess. This all could have been prevented. First off -- an airlines of that size should have disability areas open and available - like the elevator.

I get on the Flight to go to Ft. Lauderdale. I asked for a wheelchair when we arrive. I was in so much pain. This is the clincher - they have a wheelchair for me. I tipped the guy. He picks up my luggage and gets a call from JetBlue - so JetBlue dumped me on a bench and left me. JetBlue claims I should have made a 24 hour reservation for the wheelchair - so that gives them the right to dump me on a bench in FLL. Finally - an airplane employee comes up to me. She saw what happened. She informed me that I had another two block walk to get a cab. I - once again - had to drag luggage to the cab. I feel it is JetBlue's responsibility to have put me in a cab.

I have been having medical massages and have been using patches. They offer me $50.00. I said - no that I wanted a flight to New York or that they pay for my expenses. I am now putting in a dispute with American Express. JetBlue writes back that you have to have 24 hour notice to get a wheelchair. After what they put me through - I do not deserve this. I do not like confrontation and just wanted to settle this. It is now a nightmare. They have said they tried to call me. Another lie. I offered my phone for them to check. There are no missed calls or voice mail messages. How would I ever trust that airlines flying me anywhere. I flew on JetBlue to St. Marten on August 10th from Ft. Lauderdale. I flew back on August 13th. Does anyone know where I can report them?? They also said they were going to call Puerto Rico. What is that going to do? That airport is a disaster. To treat a disabled person with such abuse - really upsets me.

Mathematically speaking a $50.00 piece of gear is no real loss. Now losing a family group a lot more than six members, with a lot of traveling throughout each year including business travel could mean more. Remember, happy clients spread joyful words to many people. Try to KEEP your clients HAPPY for a long and joyful future. Specially little young hearts, our future leaders. As far as the rest of our trip, everything including attendants were honestly excellent.

I was completely stressed out about the situation, but I got on the phone and started calling to another airlines. I booked new flight US Airway. This is the same airport/same day and almost the same time as Jet Blue. New flight cost me $491.50 plus $25 for luggage. Jet Blue returned $163, but I paid an extra $353.50. You cannot believe the stress I went through. I asked Jet Blue PLEASE reimburse the additional $353.50 in expenses I incurred. This is answer: "In situations where a flight is canceled, we don't generally offer reimbursement for $353.50. As a gesture of our sincere apology, we have issued you a $50 service credit. We look forward to seeing you aboard a JetBlue flight sometime in the near future." Thank you Jann for your reply. Never again with Jet Blue.

This was the first time we flew with our shih tzu. He was not an emotional service dog on that flight but my husband and I were so tormented by two of the female flight attendants from the beginning of our flight throughout the flight and it was escalated after the flight when we were met by a manager who told me we are on a "watch list." Prior to takeoff when we were finished boarding our flight was delayed at RSW due to thunderstorms. We had no air conditioning. My husband popped our dog Baxter's head from the carrier he was in, still under the seat and gave him water. As he did this the very tall blonde flight attendant told my husband to put his head in and push him under the seat. My husband said it was hot and he needed a drink and she said "he needs to be under the seat all times with his head in the carrier " which he was.

Let me be clear that at NO time was our dog out of the bag during that flight. At No time did his pet carrier impede the flow of traffic for the Window or aisle seat passenger. At No time was that bag impeding anyone or anything from the time the plane left the gate until the time it was clear to move about the cabin and then at that time when it was cleared to move about the cabin, he still remained in the carrier under the seat.

2 of the female flight attendants, one was older and as I said the other was blonde about 5'8", she was especially rude making a point of walking down the aisle specifically to berate my husband and continually telling him to push the carrier under further. It was very apparent to our surrounding passengers how inhumanly we were treated as well as our pet Baxter. This particular flight attendant rudely ignored my request when I said excuse me to ask her a question, she pointed her finger to wait. She was with the passenger in front of us and when she was finished she walked away..... she walked away and ignored her passenger.

The tall blonde stewardess never even checked my husband's seatbelt because she was so busy concerning herself with our pet who was in full compliance of FAA rules. She never smiled and continued to tell my husband to put the bag under more when it could not go in any further. That is when our fellow passengers in our rows said "we will vouch for you how ridiculous they are and would we like to hide our dog under their coats." That's how bad it was. Feel free to contact the 4 people in our row and the 3 people in the rows in front of ours.

Now I am going to get to the part that not only ruined our experience further but caused me such an emotional strain it has ruined my taste for flying. As I was deplaning a manager came and met me on the ramp before I even got to the gate and said She needed to speak to me. I was dumb founded as to why. She said "You and your husband are now on a watch list."

I thought I was hearing her wrong, I said "what? why?" She said "the captain said you were non-compliant with FAA rules for a pet." I said "we never spoke or even saw the captain, he never spoke to us." My husband and I were understandingly upset being treated like a terrorist or a criminal and we felt very threatened. As a result I had to seek medical attention and now have a note that I am now under duress because of the treatment of my pet and ourselves, and Baxter is my emotional service pet.

What we want: We want these flight attendants held accountable and for the manager that met me to be reprimanded as they found us guilty without any evidence. Nor did the mgr agree to speak to the passengers who commented on how rudely we were treated as they walked out. I am also expecting to have this ridiculous mark on our REPUTATION REMOVED Immediately. She then said we could never fly Jet Blue again. I told her we have a flight back to Ft Myers in 2 weeks. Then she cowered and said "well you are on the watch list and they will have to talk to you every time you fly." About what? She had no answer, just they will have to talk to us.

We paid 200.00 for our pet and he was treated worse than the luggage. As a matter of fact the mgr said "we were told more than once to push his carrier under the seat." In all my years flying that's a common occurrence to every passenger to push your bags under more. Pretty sure they are all not on a Watch list. THE ASPCA would have a field day with this. I am expecting a response before our flight on sept 14th Flight 1065. **

As she came through with drinks she didn't give my son the soda and ice he had asked for. As she walked past after giving my wife, daughter and I our soda we both tried to get her attention. (My wife and I were on opposite sides of the isle) We said "ma'am excuse me" several times. The lady behind me even tried to tell her we were trying to get her attention. I'm sure she knew it and was just ignoring us. So I very lightly tapped on her shoulder with one finger to try and get her attention. She "yelled out" "Sir don't touch me". She did it very loudly and without even turning around so she knew exactly who I was and that we had been trying to contact her.

When she came through with snacks my wife and daughter got what they asked for. My son was now intimidated by the way she was acting and quietly said "Doritos". She in a rude voice said "I can't hear you. You need to speak up." He said it again, not very loudly, so my wife spoke up and said "Doritos". Sandy very rudely put her finger up towards my wife's face and looked at my son and said "If you want something you're going to have to speak up". I was so furious at how she was acting that I was afraid I would lose my temper with how rudely she was talking to my family and others around. But being an Airline Transport Pilot with over 8,000 hours of total time I was sure she would try to turn it around on me if I challenged her on her behavior.

I have been debating for two months now on if I should speak up, but her actions still upset me to this day. I have more examples of her actions but I'll stop for now to see if this gets any notice. I now try to avoid flying on Jet Blue whenever possible but since I fly to meet the planes I fly, I don't always get a chance to choose my air carrier. If someone from Jet Blue would like to contact me please do. I left all my contact information with Consumer Affairs.

JetBlue's customer service has gone downhill. This is the first time I have had to deal with the lack of compassion and customer service from JetBlue. JetBlue was a madhouse at the airport and there were tons of people complaining and missed their flight. My sister who booked the Ticket tried to call and get the fee waived but ended up being told there is nothing they could do and basically said it was our fault. It is NOT MY FAULT no one was available at curbside to take my checked bag in, and it is NOT MY FAULT you did not staff the JetBlue counter with enough staff, and staff who actually cared about the customer and helping them make their flight.

This will be the last flight I take with JetBlue, and I will defiantly tell every one of my friends and family in Trinidad not to fly with JetBlue. Caribbean Airlines is by far the superior in customer service and they are dependable. For two supervisors to tell my sister we have to pay and there is nothing they could do is an absolute lie. Your company, service and employees do not care about me, the customer. Does not care that I actually had to be back home for business and that I had containers being shipped to pick up today and now I will have to pay for them to stay at the receiver another day or two because I am on standby instead of just waiving the fee and booking me a flight for tomorrow. We will be spreading the word about this experience, especially on Facebook, AND TWITTER. Can't believe they couldn't just assist me at the airport and book me on the next flight out. TERRIBLE SERVICE.

When I tried contacting a Jet Blue agent phone the waiting time was in excess. A ticket agent managed to booked me on a connecting flight for the following day because according to him, all the flights were booked. My original flight was nonstop. No compensation was offered. I once regard Jet Blue as one of the finest airline. However, based on my experience today, Jet Blue is just like the rest, maximum profit first.... Passengers... later.

When they have a flight cancellation, they don't text or auto-call. When there is an issue, their hold times are hours long and unlike the competition, they don't have a "call-back" service. This issue cost me $1000 on my last trip and a 4-hour drive to an alternate airport. Their compensation to me was less than half of my cost, not to mention my time.

For the record, they have been the drivers of the cancellation fee increases -- going from $50 to $75 to $100 to $150 now. They raise it and then the others follow suit and I have yet to see their fares be any lower than any of the competitors. Plus, at least till recently, they didn't have wi-fi. Anyway, I've learned my lesson. I'll take a change from now on rather than take a direct flight on JetBlue.

The attendant was kind enough to lead the family to the front of the line. He also brought me to the counter to stow the package. At the counter the attendant stated the flight is closed and we must leave the package here or at TSA. "We had it with us from Punta Cana on the connecting flight and you made us late" was my statement. "Not our problem, you must leave it and get to your flight". We had a 3 1/2 hour layover that Jet Blue used in delays and ground crew mishaps and it's not their fault?

We were willing to pay another overpriced bag fee to correct their problem and still they wouldn't assist. They had multiple flights to Boston after this and they couldn't put it on them? Once we boarded the plane, they were still loading luggage and couldn't fit a small box? They have agreed to pay $200 in future travel but no reimbursement for the package they confiscated that can't be replaced without going back to Punta Cana.

Since this occurred, TSA has been blamed for the rules and we have lost our package. The persons at fault have not owned up to their part of the problem, all of it, and they threw a credit for future travel. Ok we get it, here is a small portion of the profit we made from you for choosing us, that we screwed up so that you can choose us again. What reason should we have to allow you that opportunity? With so many options why would we pay you more of our hard earned money? We know for a fact this $200 is a standard amount paid for a Jet Blue mistake. Be original, apologize, fix the problem and bite the bullet. That's what an honest business person does.

Passengers asked if we could divert to a closer location. They would not even listen. When they asked for a supervisor, they sent Security.and a diversion person. He incited the passengers and constantly lied. First it was the weather, then it was that Newburgh closed the runway. It was neither. This was confirmed by another passenger with a computer who proved other planes were landing at Stewart. I could not make my Granddaughters go thru this another night, so we went on that flight. The bus that drove us to Stewart airport were in extremely poor condition. The bathroom was locked, and the driver would not open it. It seemed like there were no shocks. We were jumping around in the seats. I had to hold on just to stay in mine. There were passengers in wheel chairs, small children and seniors like myself. What a horror. It's been a week and will take me several more to recover.

Upon contacting a Jetblue personnel at the airport, he filled out a claim form. When we called your Baggage Claims department the line would drop our calls over and over again for days. When we finally spoke to a rep. named Amanda ID# **, who was very indifferent and unapologetic about telling us that airport agent never entered or submitted our claim, and that we would not be provided with any form of compensation for our damaged/lost item. We were told we will not be compensated at all!!! Not having the travel stroller during our family really sour our experience with JetBlue. It was very inconvenient for us not being able to have our child's stroller during our vacation.

Again, we were not informed at any point in time, when it was checked at the plane's gate without us agreeing to it, nor when the JetBlue agent took the damaged item claim, that JetBlue was not responsible for our backpack and we would not be compensated for damages or lost of the item. We work really hard to be able to vacation as a family. This vacation was not a meaningless trip for us. But these experience with JetBlue really put a damper on it. I do not think we will consider Jetblue for our future trips and/or vacations.

After few days, I took my suitcase to the office. They looked at it and to my surprise one of them said, "Oh no worries, this can be STITCHED." Are you serious?? I told them, "Why would I come all the way to your office to get it stitched?" He said that was their POLICY and getting items stitched was their first PRIORITY. WOW! And I asked him, "What about my personal items that was lost?" He said that I need to bring in my passport, and airline ticket and they will talk to their Management. I asked them to just Reimburse me for the Suitcase (which was a brand new one of $200) and the lost items. They said they cannot do that and still has to talk to Management. I told them I am on a vacation and won't be in KTM for long. I got NOTHING but my STITCHED suitcase.

Upon arrival, I received damaged luggage and as late as it was, decided it would be wise to see baggage dept. before I left. BIG MISTAKE. The huge slash in my luggage was deemed minimal and was offered $40 credit towards my next JetBlue flight. How does a gaping slash that requires repair to keep the contents from falling out qualify as minimal? I rejected her offer and was then told filing out a claim would be pointless and would get rejected, resulting in no compensation if I was "foolish enough to not accept the $40 travel credit."

I informed her that small claims was also an option, and then it started...."If you don't stop threatening me, I'm going to call the police and have you arrested." "REALLY? Who's threatening you?" "Well, you're yelling at me." "REALLY? Who's yelling? Not me." "Well, you're raising your voice." "REALLY? Who are you to tell a hearing impaired individual at what level and what tone I am allowed to speak; otherwise you'll have me arrested?" After she puts the phone down and stops threatening arrest, her crony co-worker approaches me and tells me videotaping isn't allowed and to leave or he will have the police arrest me. I gladly showed him I was checking my email, but the threats continued. Before leaving I asked for their names/employee info and crony makes sure his ID was turned around while '**face' takes her ID off saying "you're not taking my information." They both had the nerve to laugh at my expense as I left; see you in court JetBlue!

We decided to spend the night before the flight at a hotel near the airport to be close in case the weather got bad. At 11:30 they called to say they cancelled the flight for the next morning. That is amazing since the snow was over by 2AM and they had plenty of time to get the runway cleared out. We tried to get them to help us book another flight so we would not have to forfeit the cruise and be out over $3,000.00. They kept transferring us and putting us on hold. Eventually my husband's cell phone ran out of battery and he had to use mine.

We asked Jetblue to help us find another flight even if we had to drive to another airport. Their policy is to only look at Jetblue flights. We ended up calling American Airlines to see what they had and although they had nothing available they spent considerable time looking up other flights through other carriers and giving me enough advise to finally get a flight. We ended up having to drive to JFK (3 hours) at 2AM in the middle of the blizzard to get to the airport in time. We got to JFK and got on a Delta flight which required us to go to Tampa instead of Orlando. We had to pay for a limo service to drive us to Port Canaveral. So we made the cruise at a significant expense for the new one way flight to Tampa, the limo fee and added parking fees at JFK.

We continued to try to get JetBlue to help us with the return trip which was now from Orlando. The only flight they could get us on was at 4:45PM. We got to the airport around 9AM and asked if they could put us on an earlier flight. They once again claimed there were no seats yet while we waiting at the airport we heard them announce for the earlier flight that folks could upgrade to an even more room seat. How is that possible when the flight was full. I am so disappointed having to go through other airlines when I am confident that a little customer service from Jetblue could have helped us.

On 2/10/14 we had an almost comically rude situation with a JETBLUE employee named Brandy. We were in line to board the plane from MCO to BOS having purchased even more speed/space seats, that they assigned the seats for, when Brandy realized my 14 yr old was not 15 and could not sit in the exit row. Again, they seated us there in the first place. Instead of reseating us at the time she relegated us to a corner to await her decision as to when she would help us. About ten minutes in, I approached and asked her if she could possibly seat us because one of my children was clearly anxious thinking that we would not get on the plane. I looked at her tag and made the request using her name thinking that might make her less impersonal. She answered with, "I don't care if you take my name, step aside, I'll get to you later." Again, we had paid $120 for even more speed/space to avoid this anxiety, but we stepped aside. Five minutes later, she could not even be bothered to respond when I asked her again. Five minutes later it was again "Step aside" while she seated passengers that went standby. I kid you not.

I went to the desk and another agent, equally as rude issued us two seats, when I pointed out there were three of us, she said it was not her problem. I went back to the other agent who finally gave us 3 seats scattered throughout the plane. Thankfully the passengers on the plane had witnessed this craziness and as soon as we walked on board an unbelievably kind couple offered us their two seats together to alleviate my child's clear panic, saying they could not believe the level of rudeness Brandy displayed. Prior to takeoff she got on board looking around for us with a grin, and was not happy to see us seated together. She dropped her smile quickly and exited the plane.

Brandy would have lost her job at any other place, with the exception of the DMV. The unfortunate issue here is that these agents are allowed to act however they choose, whereas the passenger has no ability to respond without the risk of getting removed from the flight or worse. Brandy clearly had a bad day, but instead of doing her job correctly, she was allowed to take her day out on us while we had no recourse. This needs to change.

In any service oriented job, it is the worst thing you can do to be rude to customers, to talk down to them, to be obviously disrespectful, and to be more concerned about showing who's in charge than actually helping the customer. This obviously irritated my boss who couldn't believe someone was speaking to him this way. Right about then, a supervisor came over to tell him to calm down and raised his hand in our faces like an 80s sitcom. Neither Todd nor the supervisor's actions were acceptable under any circumstance. And yet, the situation gets much worse. Despite the fact that we checked in simultaneously and made it through security quickly, my suitcase made it to Boston but my boss did not! In addition, it is highly suspicious that the only other person whose suitcase did not make it onto the flight checked in at the very last minute. If that were the case for us, I would understand; however, it is extremely disappointing to know that Todd and/or the supervisor knowingly prevented the suitcase from reaching the flight to teach us a lesson as revenge for the altercation, which Todd started because of his disregard and unwillingness to help.

The disrespectful attitude and poor customer service he showed is completely unacceptable not to mention the fact that willfully inconveniencing a passenger by holding back luggage is more than wrong it is criminal. No one at Jetblue, including the call center, baggage claim professionals, or counter clerks offered to help, and all of them dismissed my complaint. If anyone else or multiple people have experienced something like this and are interested in filing a class action suit against Jetblue, please contact me.

Weeks later, I called to take advantage of a lower fare and was told this was their policy. I was put on hold for 20 minutes and got disconnected. So I called back again and spoke to another rep who confirmed this was their policy. She noted the long hold times because of the weather but, if I was willing to wait with her as they worked with some other department, she would get my travel bank credit. An hour later she tells me they don't honor the lower fare. Then I get disconnected again. I call back again and speak with a rep who initially tells me that she'll honor the lower fare; I then explain that isn't apparently the case but I think they need to make this right. Three hours total on the phone, it's now midnight, and they don't think they've done anything wrong.

The short of it is, the website is misleading and I was explicitly lied to so they could get my money. I get that they have contracts to honor. They made a mistake and to make this right, should have given me the difference in fare or let me return the ticket on the spot so I could book at the lower fare. An apology would have been nice too. Fixing their website so no one else gets duped would be a plus too. The lesson here - JetBlue's "partner" airlines aren't partnership. All you end up doing is paying more money for a ticket that you could get at a better rate with the other airline.

Then two agents came on the plane, one I found out later was named Juan and decided I had to get off the plane. When we got off the plane, Juan was not interested in listening to any of the facts from me. All he wanted me to do is spend another $100.00 to buy a Jetblue pet carrier. I paid the $100.00, but by then the plane took off and I had to sit and wait in the airport terminal until flight 839 at 6am. Jetblue policy states that pets up to 20lbs can fly in cabin. My cat is 12lbs. and I have to fold him up to fit him in this Jetblue carrier, it is inhuman. If I have to pay $100.00 to fly my cat in cabin, and only three pets total can be on any flight, then I think that Jetblue should make accommodations, for these pets (family members) to be able to fly. The attitude of the flight attendant and the agent, Juan, should be, what can we do to make this work?

Makes me wonder if this delay in refunding passengers is deliberate - can they afford the refunds they owe the thousands of passengers they tormented?? Not to mention the fact that they did not put us up in a hotel, and gave us ONE $12.00 food voucher - I guess we were expected to sleep on the airport floor for a week and eat off a $12.00 coupon. Worst travel experience I've ever imagined. They ruined my long anticipated and VERY PRICEY New Year’s Week vacation!! Unacceptable in every possible way.

I had to wait till I was back in the U.S. to file a claim. I finally was assigned to a Miss Liz **, who in my opinion is useless. I filed a report with her and faxed her copies of my bank statements and a copy of my credit cards which showed the dates I purchase the missing items. I tried calling a Miss Liz **, who was assigned to my case, but she doesn't seem to know how to return messages. I called the toll free number and wanted to speak to a supervisor. I was then transferred to a Ms. July ** who I left a message on her voicemail. Well none of them have reached out to me as of today. I got a letter from them saying my claim was denied, so now I'm trying to get a hold of someone with a pulse to explain to me why my claim was denied. Still no response from anyone, UNBELIEVABLE!

After speaking and arguing with her came Mr. Andrew ** who insisted arrogantly and full of himself that we will not fly today. So we demanded to speak to a manager and came Mrs. Marie ** who came to lecture us and who also insisted we will not fly today. Upon insisting that she was making a big mistake she continued to argue and offered to reschedule our flight to Tuesday which will give us enough time to go to NYC on Monday and validate my son's passport. Seriously?

Now that we missed the flight and upon arguing further of her incompetency and warning her that we will call our attorney, she then said she will grant us a favor and let us take the 1pm flight to La Romana Airport in Dominican Republic....which is located 4 hours in road transportation from our original destination. Once we landed in La Romana airport, we spoke with Jet Blue manager ** who arranged us to take a cab for $350!!!!!! And our own expenses!!!! We arrived at the resort after 4 hours in driving through the unsafe narrow roads of DR at 11.30 pm...courtesy of the people from Jet Blue. We returned on January 8 through Kennedy Airport and my son had no problem re-entering the US. We are now trying to get refunded by Jet Blue and so far have not received any answer.

I called back and was on line for 1 hour. JetBlue answered and I tried to explain that I have a medical condition, thyroid problems, and I ran out of medications. Also we had to extend our stay in the hotel for 6 days, which is $1200 room charges. Can she find something for me and my husband closer, I didn't care what airport. She said she had nothing available up to 1/13 and she could put me on a waiting list and they can offer to look for other aircraft company. I said this is fine and I found another aircraft company, but who is going to pay for the expenses. She disconnected me... We reserved the tickets with USR and have to pay $700, but we will leave on 1/10 at least. Probably we could find something better if I was not on phone for such long time

We found out today that although we have a print-out from our original reservation, the website never processed our charge card and the reservation was lost. When we called today and spoke with Sydney crew # **, we were told there was nothing she could do and refused to allow us to speak with her supervisor or provide name or tel #. She actually accused us of trying to scam her. We re-booked the same flight on the telephone today at a cost of $399.90. We are requesting a refund of the difference between the cost we paid today and the original cost had the website worked on 05/28/2013.

I thought to myself there can't be any harm because this flight is 3 months away, plus this is the first time I have ever done this. So I get on the phone with a lovely lady and she explained to me that to change the flights to be reverse (leaving from Ft Lauderdale flying into NY) would be $75/ PER PERSON PLUS the change in flight. I expressed to the lady that on top of the $300 I had already spent I could NOT afford $225 in change fees in addition to the $111 in price difference fees. That means my total for all 3 flights ONE WAY would have been $636!! That is absurd!

She claimed there is nothing else she could do or she can just cancel them and I asked her how much would that be back on my account. She SPECIFICALLY STATED, "Aside of the $75, you would be getting back $220.00 credited back to your account." I said to myself, "Well yea! That would be great. At least I get the majority of my money back. Okay, cancel it then." She seemed to be having difficulties, put me on hold to get a manager. While on hold, I started receiving emails of a credit from JetBlue for $23.90 x 3. The lady comes back on the phone and says, "Okay, everything is done." I said, "Yea, however you said I would be getting back $220.00 not $71.70."

She goes, "Oh well... I meant that was how much you weren't getting back, unfortunately our policy..." blah, blah, blah, blah, blah (as they love to refer back to their contract and fees). I explained to her that she misled me. She told me one thing and did another. I asked to speak to a supervisor, Cindy... Cindy was lovely for the first 2 seconds. I explained to her I made a mistake AS DID HER EMPLOYEE who told me I would be getting back $220 which that in fact was the total monies you were keeping from what I paid. I said, "Listen, we all make mistakes. I made one and so did your employee. I'm not asking to give me back my money. I just want you to change my flights. I'll pay the differences I just can't afford the penalties!"

She started screaming at me (as I'm calm, cool and collected) and said if I would like, she can reactivate my CANCELLED FLIGHTS but one thing she DEFINITELY WILL NOT BE DOING is accommodating my flights in any way without me paying for those penalties. I said to her... "This is JetBlue Customer Service??? You will do everything in your power to get me to pay more money > I still had another 3 flights to purchasing and I was going to use JetBlue. Now I know better." I find it hard to believe that you can click a button to reactivate CANCELLED RESERVATIONS but you cannot do a one time favor for me and switch my flights around WITH ME paying for the flight difference?! Well I couldn't get very far because she hung up on me.

I called back several days later and spoke to another supervisor, Shawn **, who was a gem... He said he will go over the recordings and if, in fact, she stated my reimbursement to be $220. He will credit me back JetBlue credit of $150 only charging me one cancellation. So I said okay. I was supposed to get a call back within 3 days PLUS an email regarding the resolution. Obviously that never happened. I called back and it turned out that of course because within the recording, the lady gave me a breakdown regarding the fees for flight CHANGES, it is considered one and the same for cancellations and everything remained the same. I said, "That's great. Too bad I was referring to her telling me that if I cancelled my flights, I would get credited $220." Does everyone just listen to whatever they want to hear?>>>> So now I'm stuck paying a MULTIBILLION DOLLAR COMPANY $220 for flights that are 3 months in advance that I'm sure people are going to book ANYWAY but just have me losing money....

Thank you, JetBlue for your horrible disgraceful customer service and lack of empathy! Never again. From now on, I will fly Southwest who gives you no charges for changing any of your flights, plus if you find cheaper flights through Southwest, they will let you change your flights and keep the credit of the difference through them for future flights...

JetBlue has no cancellation policies for dining plan. They don't have policies in contract and won't do cancellation. A very bold step for such a big vendor. I have filed a complaint with BBB and also going to advise of booking any add-ons to the package directly so there is flexibility if you want to modify. Please do not, do not book any add-ons to the get-away packages from JetBlue since you have no option of changing it even though the contract you receive from them does not say anything on cancellation policies for dining plan. They have their own cancellation policy for dining plan which is not in-line with what Atlantis has. Beware of this...

Another passenger gave her that information at the bus stop so she had to go back into the terminal where the clerk said, "No, there isn't a shuttle." They gave her a voucher for a taxi they could have given her the first time at their counter. This is the LAST TIME we book a flight with JetBlue. I learned in doing a bit of research during this eleven hour odyssey that this particular flight from Fort Lauderdale to San Francisco has a 20% on time record. The last time we took this flight together we waited six hours; arriving so late we had to take a taxi home from the airport. JetBlue SUCKS big time!

When they finally arrived at RDU and we picked up their bags, we failed to realize at the time that one bag was missing. As you could imagine, with the kids having traveled since 3 am, the delays, and parents not seeing the kids for over a month, we were all mentally exhausted and ready to go home. After we got home in Wilmington (2.5 hrs. from Raleigh) we realized that one bag was missing and that it was one of the kids. I immediately called JetBlue Baggage Service in RDU (spoke with Pedro) who said there were not any bags left unclaimed from their flight. So you’re telling me that either the bag was never there or another traveler picked it up?

After I made 3 additional phones calls, Pedro called to tell me that the bag was found in PHILADELPHIA. What part of RALEIGH-DURHAM says PHILADELPHIA? He proceeded to tell me that if the bag arrived to RDU that evening he would have it delivered to me, but if it came in the next day I would have to go pick it up. What difference does it make in the timing of when the bag arrives to where it should have been delivered in the first place? I did not send the bag to PHILADELPHIA, JetBlue did. I received a call at 12:41 am that the bag is back in Raleigh and ready for me to pick up. I called back at 7 am and was told by Michelle that I either have to come pick the bag up or have it delivered COD!!!

JETBLUE sent my bag to PHILADELPHIA!!!!! I was confused as to why I would be penalized for something that was clearly JETBLUE's mistake. I asked to speak to Michelle's supervisor (Dina) and was told by Dina, that because I filed "a courtesy claim" by phone, they will not deliver my son's bag. Why does it matter if I filed a claim at the airport or by phone? The bigger point is, JETBLUE sent my bag to PHILADELPHIA! It was never at RDU while we were there to be picked up regardless of how you look at it.

I was told that the delivery charge is $100. JETBLUE sent my bag to PHILADELPHIA and now wants ME to pay for it to be delivered to Wilmington, NC!!!! Realistically, I do not feel that I should have to pay anything! At this point, I just want the bag. I calmly asked Dina to split the cost with me? Is that too much to ask since THEY sent my bag to PHILADELPHIA??? She said that she couldn't adjust the cost. When I asked why, I was told that it was because I did not file a claim at the airport.

Facts are facts. The bag was not originally delivered to RDU. As previously stated, how I made the claim should not matter when this is clearly 100% JETBLUE's mistake. What was even more frustrating was that she offered me a travel voucher. After the way that this being handled, do you really think I want to travel JetBlue again?? Let me get this straight, I've already spent $2,200 in airline tickets and they want me to spend another $100 for delivery of a bag JETBLUE sent to PHILADELPHIA!!! If the airline is willing and able to offer me a travel voucher then why couldn't they cover the cost of delivery of my bag??? How about this: use that "travel voucher" to send my bag to Wilmington, NC.

I asked Dina if there was someone in a higher position than her that I could speak to about the situation as I felt this is completely unacceptable and not being handled properly. She said that she was the person over all the JetBlue operations in RDU. So now, I'm left with the dilemma now of paying the $100 for the bag to be delivered or spending 6 hours of my time, missing work, and paying for gas to travel to and from Raleigh to pick up the bag that JETBLUE sent to PHILADELPHIA!!!!! I still cannot believe the way in which this matter was handled.

I work in reputation management at a top agency and unfortunately will make sure every traveler worldwide knows how abusive your staff is and how it is documented with lies on voice recordings, time stamps, etc. Every person dealing with the flight from Newark to Ft. Lauderdale and not letting passengers on the flight on time and lying about luggage and not putting it on the plane should be fired instantly because their decisions are destroying your growth in the industry.

Thinking that this was just an error, I then decided to go back to Kayak.com and try it again and it still showed for the $195 per person on the same flight 190. Again, it redirected me to your Jetblue.com site where it gave me a $315 per person price. Naturally, I was extremely upset but I understand sometimes that computers are not always working properly so I decided to call your 1800 phone number. Well, that was the biggest mistake I've ever made! If that's what you guys call customer service, then you need to make some serious changes in the people you employ. I sat on hold waiting for the manager for 47 minutes. After speaking with your manager, Tony **, I have never been so insulted as a customer in my entire life.

Besides me being a customer, I am also the general sales manager for a large auto group. I asked Tony if Jetblue really wanted to lose a great customer over this situation and his response to me was, "It doesn't matter to me if you choose our airline or not, that's not my prerogative." If I had ever said that to a loyal customer of our franchise, I would be fired so fast! I cannot believe this is the customer service Jetblue provides to consumers in an economically tight time! You should be begging customers to stay with Jetblue, not telling them you don't give a ** if they fly with you or not, because that's exactly how I felt about 30 minutes ago.

I have a flight departing on 6-20-2013 from JFK to Las Vegas, flight #211 and my confirmation # is **, seats 3A and 3B. I even paid for the even more space. Thank God, I purchased the insurance to cancel because I will never fly with Jetblue again. I have never felt so disrespected in my life. You need to seriously consider making some changes in your personnel because if I had those kinds of employees working for me, they would be blown out of my dealership in seconds. If Jetblue doesn't feel like they need my business, then I will be cancelling my flight from JFK to LAV on 6-20 and I will never do business with your airline again.

If I don't hear from someone attempting to rectify this issue, I will assume Jetblue does not want me as a customer. FYI, I also travel and I am in charge of our corporate account with Jetblue for work when we travel on manufacturer conferences. My auto group alone gives Jetblue an enormous amount of business. My cell phone number is ** if anyone feels like they need to rectify this situation and keep me as a Jetblue customer.

Finally, after about 6:30 am, they brought out a cart with soda and lousy snacks. Big deal. Many of passengers were diabetic including myself. I am a diabetic. I have to eat when I am supposed to on time but nothing bothers your crew. They didn't want to hear about our complaints and concerns. They were rude and disrespectful. In one occasion, a lady was asking a question and the male attendant rolled his eyes and turned his face away from the lady. They told us that the airplane only had one toilet working and they were trying to fix another one for better service. Hahaha, LOL. Finally, at about 8:00 am, they called for boarding. It took three hours to fix a clog so we can have two working toilets. We boarded 3 and a half hour later and to our surprise, when we were finally seated, they announced that only one toilet was working. Unbelievable. All the wasted time and we ended up with only one toilet working. Hello, that's what the airplane had at 5am, only one bathroom. We could go as scheduled but no, your people had to make everything difficult.

After we took off, the flight was rough for about 1 1/2 hour. Horrible. Still nothing to eat but your lousy snacks. I had some trash to get rid off and asked an attendant to take it and in a rude way, he told me, "I am not collecting garbage right now" and walked away. Upon arrival on JFK, it took some long time too to get luggage. When I got my luggage, it was a mess. Everything that was inside my suitcase frozen, it was unfrozen. I lost all the frozen food I was bringing. Of course, I wasn't surprised. I know after all the delay, that would happen and it did. What a waste and loss of money. I couldn't use any of it after being in my suitcase for about 10 hours due to the delay. It was a very sad situation dealing with the loss of my father and then the delay but the story doesn't end there.

The next day, my sister was flying to Florida from same airport and airplane and her flight was delayed by 8 whopping hours and the crew didn't offer people if they wanted to change flight for next day even though my sister tried but they told her no. There goes your good customer service, Jet Blue. My other sister flew from San Juan Jet Blue too and guess what, her flight was delayed too. What's wrong with you people? I used to love flying with you but next time, I am going to think twice before I decide to use you again. Thanks for nothing.

On 02/08/13, I sent an email to Jetblue's CEO, David Barger, and their Director for Customer Support, Justin **, about my experience and frustration. An executive office representative by the name of Debbie ** called me and stated she would have someone from central baggage services call me. The next day, Naida from central baggage services called me and emailed me some forms that needed to be completed to start the process. I filled the forms out and emailed them to her, along with mailing the originals on 02/17/13. I didn't hear back from Naida and tried to contact her with no success. So I once again reached out to their executive office. I left a message for Debbie ** expressing my frustration with Naida and this process.

Once again, Naida called me the next day, but this time with an attitude. She pretty much told me I won't hear from her and "it is what it is." I have to wait 60 days. On 3/09/13 I received a check for $21.68 for the 5-day reimbursement instead of the $71.98 that I was entitled to as proof by the receipts I sent to them. I have not cashed this check since it is not the correct amount. Now to top it off, I received a letter today from Naida stating that my lost luggage claim cannot be processed without receipts for all my contents and if I cannot provide this, I need to settle for $300 in travel credit. My contents totaled $1,133.43 and that was a very modest number, but they want to reimburse me with $300 worth in travel credit. This is a joke and unacceptable, plus do they really think I want to fly with them ever again after the horrible customer experience? I'd rather pay more to one of their competitors than give them myself, my family and my friends' business again.

I spoke with Naida and explained to her that this offer was unacceptable and they either need to find my luggage or reimburse me for what it's worth. She blamed it on her supervisor, Julie **. I entrusted them to safely and securely transport my belongings and they failed to accomplish that. Now they need to do the right thing by me, the consumer. Reimburse me $1,133.43 for my lost contents and they should also reimburse me for the inconvenience, frustration and time lost dealing with this. No consumer should have to deal with this! Lack of communication, unprofessional and horrible reimbursement tactics to deter customers into accepting bad offers.

So I sat at this airport upon arrival to wait for another car service to come and get me in which I waited another hour, and by the time it was all over, it was 7:30 in the morning. While I understand things happen, but this flight was full with a lot of children restless and crying. The flight attendants sat there and did nothing until we were in the air and I felt this was just unprofessional.

On February 9th at 3:30, I confirmed that our flight was on time and we went to the airport. Arriving at 4:10, we could not be checked in. I was informed that our JFK Syracuse flight had been cancelled. Again, Syracuse airport was open so I do not know why this flight was cancelled. Vanessa at Tampa Jetblue counter was very rude stating that I should have confirmed the departure time I had! And she notified me that Jetblue had already rebooked me on a Monday flight. I was stranded at the Tampa airport with no rental car, no hotel, two little kids and a husband out of heart medicine. Vanessa offered no help. A TSA agent notified us there was a Buffalo flight. Again, I waited in line and this time Timothy was our Jetblue agent. He was also rude in telling me it was taking him extra time to issue the tickets as we had already rebooked and he needed to cancel and reissue. At 6:10 pm, we finally left the counter to go through security, etc.

Wouldn't you know it, the only TV that did not work was my grandson's. The flight attendant did give my grandson a free pair or ear buds? His TV did not work! We arrived in Buffalo after midnight, had to stay in a hotel and rent a car to drive home on Sunday. This situation was very stressful and very costly. I am being reasonable to request that Jetblue reimburse me for Saturday's hotel and car rental. I have contacted your online site and was told no. I am hoping that you can help. How often does someone have two flights cancelled in 2 days? I am responsible for making travel reservations for 280+ employees and if you cannot help to justify this situation, I will no longer make their reservations on Jetblue. In closing, I would like you to know that a TSA agent at Tampa airport stated that this happens all the time with Jetblue. He said that Jetblue is very unorganized and no matter how often there is a storm that Jetblue just cannot get it together. The Tampa news was also reporting on Jetblue and cancelled flights. No other airline had the long line or cancelled flights that Jetblue had. Please help me with this unfortunate situation.

As she passed my seat, she told me to turn off my telephone. I told her that my phone is in safe airline mode, and I let her see it. At the same moment, she threatened with her finger and yelled, "I said, turn it off at all!" I told her that her behavior was unacceptable. Moreover, this kind of voice and the way to approach looks familiar to me from the jail movies. Then she got in touch with the captain and demanded to remove me out of the flight for security reason (security reasons could cover any rudeness or other misbehavior these days and it is becoming very convenient for unprofessional service). I stepped out from the aircraft with the captain of that flight and I explained to him the entire situation. Captain ** allowed me to take my seat back.

When the flight attendant saw me, again she yelled that she did not want to see me on that flight anymore. The captain just repeated after her that I have to leave the flight. It was last flight to the states back to that day. Before I left the airplane, I asked the name of that flight attendant since she did not have her name tag on. Captain ** did not give me any answer and asked me to leave the aircraft again. Leaving me out of the flight, Captain ** did not even ask whether I had enough money in excess of the unplanned stay on the island. In addition, I am sure the captain knows that Aruba does not even have a US Consular Office to help US citizens in case of emergency.

I take the whole incident as a demonstration of personal dislike to me by your staff. I take it as a demonstration of not necessarily the power of the representative of Jet Blue Company. Moreover, I take the situation like leaving a US citizen in danger abroad. I request immediate internal investigation of everything that happened to me back to that day. I believe the strongest action that could take place was to ask me to give up my telephone during flight time. Please keep me informed asap. Otherwise, I have to take legal actions. Besides, because of my removal from the flight and unwarranted actions of Captain **, I spent more money than I planned: Hotel - $120, Taxi - $20 + $20, Food - $80, Phone - $12. I beg to compensate my losses, respectively.

Why is that? Why aren't they checked like others and they didn't have to remove their boots. That is a hell of a way to treat the ones who protect our country. It should be the regular people who are given the 15-point security check because they are the ones who plant bombs and other explosive devices on the planes, not our military personnel.

This is one of many faulty promotional deal advertisements that I have been receiving from JetBlue. There were several other instances where fare is advertised a certain price and when I try to book it, the fare is higher.

At which time, another JetBlue employee walked from the boarding tube and stated, "What is the back up? Go forward." My wife and I complied with him but Sandra became irate and began to berate my wife and I. She stated, "Didn't I tell you to wait? Don't you understand?" I informed her that her fellow worker instructed us to do so, but Sandra pointed her hand in an aggressive motion and stated, "What don't you understand? I'll have you kicked off the aircraft and you could take another fight."

When I tried to explain, she continued to threaten to have us removed. My wife and I were never combative and were extremely embarrassed. This was witnessed by the majority of the first several rows of passengers and Rick, another flight attendant (who later apologized for this incident). I wish that Sandra receives a disciplinary action and undergoes sensitivity training for her racial undertones.

I called today and spoke with a woman named Connie. I first had her check to confirm that my bag is in fact in Phoenix which she did. Then I had her change my return flight so I could extend the trip for two days to reschedule my clients. She stated that there was no record of the fact that my original flight was canceled, (weird) but she got on the phone with her supervisor and they made the necessary override in the system so that she could change my flight without incurring any more charges. After she did that I asked her if there was someone I could speak to to make a formal complaint. I told her that I had already made a complaint through the website but I got back a very generic and aloof sounding response and I was very angry with the company's lack of interest in making good with a loyal customer. She got back on the line with her supervisor and even though the whole thing took 45 minutes, I found it nice that she went through the trouble of helping me herself and not making me retell my story over and over again. They eventually gave me a credit of $345 in my "travel bank. " That was enough to pacify me.

Original Review: Nov. 9, 2012

I was on a flight yesterday from JFK to PHX. We were supposed to leave at 5:30 pm but due to weather, we ended up waiting on the plane until after midnight, at which point the pilot "timed out." I have no complaints about anyone on the plane, but upon leaving the plane there was no one to give us any decent information about what was happening to our baggage. Somehow, I don't even know how this is possible, but our baggage was said to be still going to AZ without us.

My issue is this, I am freelance hairdresser and I make a trip to AZ every 5 weeks. I always fly JetBlue. Not only am I missing out on 2 fully-booked work days, but since my bag has left without me - all of my cutting tools are in my checked bag, meaning that I cannot work here while I wait another 2 days to be able to leave NY. I am really upset about this, given that fact that we were just hit with Sandy in NY and I've already lost about a week's worth of work due to a lack of transportation. There was a line of at least 40 people to complain last night and they were practically rioting. I wasn't about to wait in that line, because I was concerned about how I would get out of the airport.

Since some of the subways are still not operating normally, I was not able to take public transit to get home, meaning that yesterday I spent $60 getting to the airport in a taxi and $65 to get home, and I will be spending another $65 to return Friday. I didn't get home until 2:30 am, making this whole ordeal a waste of exactly 12 hours of my time. I really need some kind of compensation to make this right. I spend on average $10,000 a year with JetBlue. I realize that weather is out of the control of the company, but I feel that Jetblue typically tries to make the best of these situations (for themselves) so as not to lose money by canceling flights and it is at the expense of the customer and a complete waste and lack of respect for our time.

Because I am a loyal patron who spends an average of $10,000 a year for the last 7 years with JetBlue, I would expect that this company would want to offer me compensation. I would, at the very least, see it as fair to offer me a free flight and recovery of my additional two taxi fares.

I submitted a complaint to JetBlue, and their response was to cut and paste a copy of their terms and conditions and remind me that they're not responsible for anything related to the weather, a giant, "not my problem attitude." This is the third time I have been severely disappointed with their customer service. Another time when I booked my 15-year-old brother a flight to come visit me, he waited in the airport for 8 hours. They gave us $100 credit voucher in his name, meaning that I would actually have to spend more money within the company to fly him out again (within the year) or get no compensation. I got a similar "cut and paste" of their policies when my camera and one shoe was stolen out of my bag a few years ago. I am so fed up with their god-awful customer relations!

The representative wasn't with me at all and cannot make such accusations; it is both impolite and unprofessional gross misconduct. I have never received such poor customer service. I will not only be seeking a refund, but I will be filing a formal complaint against said representative. I will also be pursuing emotional damages for what I can only assume is a racist comment. As a mixed American of ** descent, to be called a "brown beater" is offensive, and I am appalled by JetBlue's audacity to think this kind of treatment is legal and ethical. I can only hope that there is one member of the JetBlue team who will work with me in a friendly and professional manner, or I will continue to pursue my complaint regarding not just the unethical sale, but the racial discrimination with an attorney of my choice.

A black family seated across the aisle in Row 6 was given complete attention by Mr. ** for nearly the entire flight, extra snacks, alcoholic beverages, stopped and chatted about living in the same neighborhood in Queens on near Farmers Blvd, and so on. Mr. ** has obvious issues with white people and as a flight attendant, part of his job is to serve the JetBlue patrons (black, white, brown, whatever). If Mr. ** has issues with serving white patrons, he should seek employment where he does not deal with the public.

When getting closer, they opened two more check stations and those people behind us were shuffled through and yes, they made it through the line more quickly. There was a lady in front of me and a man behind me. We told the people checking our bags what was going on. She informed us to run as not to miss our flight, so we did! I fell a few steps short of the gate but continued on, only to be told the doors have closed and we can not enter. At this point, there were ten of us who missed this flight. I want you to know I broke my foot during the fall and my entire vacation was ruined, when it finally got started. You can look into your files and see I fly Jetblue every single summer to NY.

I am still in the blue boot and when people ask me what happened, I tell them the story. They have all convinced me to email you my story. I am angry because then people missed that flight, not one of us ever heard our names being called and it was not our fault we missed. I am frustrated with the whole experience. To top it all off, I asked if I could board the plane with the children and elderly, showing them my foot and how swelling it was, not to mention the bloody area. I was told no. Not my idea of good customer service.

I have a flight ticket in August to fly back to Syracuse, and I haven't been notified. They missed the flight that they should never have missed, because they did what they were supposed to do. My husband is missing a very important doctor's appointment that took a long time to get, because of this. I have to fly Divina back to Orlando on July 31, and then, I'm flying back to Syracuse on August 14.

I always fly Jetblue, but that will change. How can you plan your flight, get your tickets early, to miss the plane because you never knew it was changed. I guess I might as well go to another airline. I will be telling my family also. I don't want this to happen to them. Especially, it was her first time flying. The sad thing is if they were notified at desk, which must have come up on computer, they could have made the flight. I'm so sad!

Their excuse to me for this mishap was that when I booked the flight originally, I had put in an additional email address (my wife's!) who I wanted to make aware of my flights and of any changes if they happen. Well, they did happen and Jetblue only sent the schedule change email to that address, not mine! When I spoke with Connie, she also stated that they notified me via phone of the flight change in March. That call never occurred. They told me that they actually spoke with a person when they called. That person would have been me as this is my phone that no one else answers. Also, they say they keep notes of such calls and outcomes and did not leave a voicemail (that part is true, I never received a voicemail).

What was amazing to me was that supervisor Connie stated everything worked fine according to their process. So their change request process will send an email to those you want notified of your travel plans, but not the actual TrueBlue member traveling and booking the flight! I asked if they were aware of this anomaly and the fact that this TrueBlue member was never notified. She defended their process. I did ask if they were going to offer any compensation for this major inconvenience and the answer was no. What a shame Jetblue. I've typically had good service and enjoyed flying your airline. All it takes is one bad experience like this to change my buying behavior. Shame on you!