Jetblue Reviews

I was completely stressed out about the situation, but I got on the phone and started calling to another airlines. I booked new flight US Airway. This is the same airport/same day and almost the same time as Jet Blue. New flight cost me $491.50 plus $25 for luggage. Jet Blue returned $163, but I paid an extra $353.50. You cannot believe the stress I went through. I asked Jet Blue PLEASE reimburse the additional $353.50 in expenses I incurred. This is answer: "In situations where a flight is canceled, we don't generally offer reimbursement for $353.50. As a gesture of our sincere apology, we have issued you a $50 service credit. We look forward to seeing you aboard a JetBlue flight sometime in the near future." Thank you Jann for your reply. Never again with Jet Blue.

This was the first time we flew with our shih tzu. He was not an emotional service dog on that flight but my husband and I were so tormented by two of the female flight attendants from the beginning of our flight throughout the flight and it was escalated after the flight when we were met by a manager who told me we are on a "watch list." Prior to takeoff when we were finished boarding our flight was delayed at RSW due to thunderstorms. We had no air conditioning. My husband popped our dog Baxter's head from the carrier he was in, still under the seat and gave him water. As he did this the very tall blonde flight attendant told my husband to put his head in and push him under the seat. My husband said it was hot and he needed a drink and she said "he needs to be under the seat all times with his head in the carrier " which he was.

Let me be clear that at NO time was our dog out of the bag during that flight. At No time did his pet carrier impede the flow of traffic for the Window or aisle seat passenger. At No time was that bag impeding anyone or anything from the time the plane left the gate until the time it was clear to move about the cabin and then at that time when it was cleared to move about the cabin, he still remained in the carrier under the seat.

2 of the female flight attendants, one was older and as I said the other was blonde about 5'8", she was especially rude making a point of walking down the aisle specifically to berate my husband and continually telling him to push the carrier under further. It was very apparent to our surrounding passengers how inhumanly we were treated as well as our pet Baxter. This particular flight attendant rudely ignored my request when I said excuse me to ask her a question, she pointed her finger to wait. She was with the passenger in front of us and when she was finished she walked away..... she walked away and ignored her passenger.

The tall blonde stewardess never even checked my husband's seatbelt because she was so busy concerning herself with our pet who was in full compliance of FAA rules. She never smiled and continued to tell my husband to put the bag under more when it could not go in any further. That is when our fellow passengers in our rows said "we will vouch for you how ridiculous they are and would we like to hide our dog under their coats." That's how bad it was. Feel free to contact the 4 people in our row and the 3 people in the rows in front of ours.

Now I am going to get to the part that not only ruined our experience further but caused me such an emotional strain it has ruined my taste for flying. As I was deplaning a manager came and met me on the ramp before I even got to the gate and said She needed to speak to me. I was dumb founded as to why. She said "You and your husband are now on a watch list."

I thought I was hearing her wrong, I said "what? why?" She said "the captain said you were non-compliant with FAA rules for a pet." I said "we never spoke or even saw the captain, he never spoke to us." My husband and I were understandingly upset being treated like a terrorist or a criminal and we felt very threatened. As a result I had to seek medical attention and now have a note that I am now under duress because of the treatment of my pet and ourselves, and Baxter is my emotional service pet.

What we want: We want these flight attendants held accountable and for the manager that met me to be reprimanded as they found us guilty without any evidence. Nor did the mgr agree to speak to the passengers who commented on how rudely we were treated as they walked out. I am also expecting to have this ridiculous mark on our REPUTATION REMOVED Immediately. She then said we could never fly Jet Blue again. I told her we have a flight back to Ft Myers in 2 weeks. Then she cowered and said "well you are on the watch list and they will have to talk to you every time you fly." About what? She had no answer, just they will have to talk to us.

We paid 200.00 for our pet and he was treated worse than the luggage. As a matter of fact the mgr said "we were told more than once to push his carrier under the seat." In all my years flying that's a common occurrence to every passenger to push your bags under more. Pretty sure they are all not on a Watch list. THE ASPCA would have a field day with this. I am expecting a response before our flight on sept 14th Flight 1065. **

As she came through with drinks she didn't give my son the soda and ice he had asked for. As she walked past after giving my wife, daughter and I our soda we both tried to get her attention. (My wife and I were on opposite sides of the isle) We said "ma'am excuse me" several times. The lady behind me even tried to tell her we were trying to get her attention. I'm sure she knew it and was just ignoring us. So I very lightly tapped on her shoulder with one finger to try and get her attention. She "yelled out" "Sir don't touch me". She did it very loudly and without even turning around so she knew exactly who I was and that we had been trying to contact her.

When she came through with snacks my wife and daughter got what they asked for. My son was now intimidated by the way she was acting and quietly said "Doritos". She in a rude voice said "I can't hear you. You need to speak up." He said it again, not very loudly, so my wife spoke up and said "Doritos". Sandy very rudely put her finger up towards my wife's face and looked at my son and said "If you want something you're going to have to speak up". I was so furious at how she was acting that I was afraid I would lose my temper with how rudely she was talking to my family and others around. But being an Airline Transport Pilot with over 8,000 hours of total time I was sure she would try to turn it around on me if I challenged her on her behavior.

I have been debating for two months now on if I should speak up, but her actions still upset me to this day. I have more examples of her actions but I'll stop for now to see if this gets any notice. I now try to avoid flying on Jet Blue whenever possible but since I fly to meet the planes I fly, I don't always get a chance to choose my air carrier. If someone from Jet Blue would like to contact me please do. I left all my contact information with Consumer Affairs.

JetBlue's customer service has gone downhill. This is the first time I have had to deal with the lack of compassion and customer service from JetBlue. JetBlue was a madhouse at the airport and there were tons of people complaining and missed their flight. My sister who booked the Ticket tried to call and get the fee waived but ended up being told there is nothing they could do and basically said it was our fault. It is NOT MY FAULT no one was available at curbside to take my checked bag in, and it is NOT MY FAULT you did not staff the JetBlue counter with enough staff, and staff who actually cared about the customer and helping them make their flight.

This will be the last flight I take with JetBlue, and I will defiantly tell every one of my friends and family in Trinidad not to fly with JetBlue. Caribbean Airlines is by far the superior in customer service and they are dependable. For two supervisors to tell my sister we have to pay and there is nothing they could do is an absolute lie. Your company, service and employees do not care about me, the customer. Does not care that I actually had to be back home for business and that I had containers being shipped to pick up today and now I will have to pay for them to stay at the receiver another day or two because I am on standby instead of just waiving the fee and booking me a flight for tomorrow. We will be spreading the word about this experience, especially on Facebook, AND TWITTER. Can't believe they couldn't just assist me at the airport and book me on the next flight out. TERRIBLE SERVICE.

When I tried contacting a Jet Blue agent phone the waiting time was in excess. A ticket agent managed to booked me on a connecting flight for the following day because according to him, all the flights were booked. My original flight was nonstop. No compensation was offered. I once regard Jet Blue as one of the finest airline. However, based on my experience today, Jet Blue is just like the rest, maximum profit first.... Passengers... later.

When they have a flight cancellation, they don't text or auto-call. When there is an issue, their hold times are hours long and unlike the competition, they don't have a "call-back" service. This issue cost me $1000 on my last trip and a 4-hour drive to an alternate airport. Their compensation to me was less than half of my cost, not to mention my time.

For the record, they have been the drivers of the cancellation fee increases -- going from $50 to $75 to $100 to $150 now. They raise it and then the others follow suit and I have yet to see their fares be any lower than any of the competitors. Plus, at least till recently, they didn't have wi-fi. Anyway, I've learned my lesson. I'll take a change from now on rather than take a direct flight on JetBlue.

The attendant was kind enough to lead the family to the front of the line. He also brought me to the counter to stow the package. At the counter the attendant stated the flight is closed and we must leave the package here or at TSA. "We had it with us from Punta Cana on the connecting flight and you made us late" was my statement. "Not our problem, you must leave it and get to your flight". We had a 3 1/2 hour layover that Jet Blue used in delays and ground crew mishaps and it's not their fault?

We were willing to pay another overpriced bag fee to correct their problem and still they wouldn't assist. They had multiple flights to Boston after this and they couldn't put it on them? Once we boarded the plane, they were still loading luggage and couldn't fit a small box? They have agreed to pay $200 in future travel but no reimbursement for the package they confiscated that can't be replaced without going back to Punta Cana.

Since this occurred, TSA has been blamed for the rules and we have lost our package. The persons at fault have not owned up to their part of the problem, all of it, and they threw a credit for future travel. Ok we get it, here is a small portion of the profit we made from you for choosing us, that we screwed up so that you can choose us again. What reason should we have to allow you that opportunity? With so many options why would we pay you more of our hard earned money? We know for a fact this $200 is a standard amount paid for a Jet Blue mistake. Be original, apologize, fix the problem and bite the bullet. That's what an honest business person does.

Passengers asked if we could divert to a closer location. They would not even listen. When they asked for a supervisor, they sent Security.and a diversion person. He incited the passengers and constantly lied. First it was the weather, then it was that Newburgh closed the runway. It was neither. This was confirmed by another passenger with a computer who proved other planes were landing at Stewart. I could not make my Granddaughters go thru this another night, so we went on that flight. The bus that drove us to Stewart airport were in extremely poor condition. The bathroom was locked, and the driver would not open it. It seemed like there were no shocks. We were jumping around in the seats. I had to hold on just to stay in mine. There were passengers in wheel chairs, small children and seniors like myself. What a horror. It's been a week and will take me several more to recover.

Upon contacting a Jetblue personnel at the airport, he filled out a claim form. When we called your Baggage Claims department the line would drop our calls over and over again for days. When we finally spoke to a rep. named Amanda ID# **, who was very indifferent and unapologetic about telling us that airport agent never entered or submitted our claim, and that we would not be provided with any form of compensation for our damaged/lost item. We were told we will not be compensated at all!!! Not having the travel stroller during our family really sour our experience with JetBlue. It was very inconvenient for us not being able to have our child's stroller during our vacation.

Again, we were not informed at any point in time, when it was checked at the plane's gate without us agreeing to it, nor when the JetBlue agent took the damaged item claim, that JetBlue was not responsible for our backpack and we would not be compensated for damages or lost of the item. We work really hard to be able to vacation as a family. This vacation was not a meaningless trip for us. But these experience with JetBlue really put a damper on it. I do not think we will consider Jetblue for our future trips and/or vacations.

After few days, I took my suitcase to the office. They looked at it and to my surprise one of them said, "Oh no worries, this can be STITCHED." Are you serious?? I told them, "Why would I come all the way to your office to get it stitched?" He said that was their POLICY and getting items stitched was their first PRIORITY. WOW! And I asked him, "What about my personal items that was lost?" He said that I need to bring in my passport, and airline ticket and they will talk to their Management. I asked them to just Reimburse me for the Suitcase (which was a brand new one of $200) and the lost items. They said they cannot do that and still has to talk to Management. I told them I am on a vacation and won't be in KTM for long. I got NOTHING but my STITCHED suitcase.

Upon arrival, I received damaged luggage and as late as it was, decided it would be wise to see baggage dept. before I left. BIG MISTAKE. The huge slash in my luggage was deemed minimal and was offered $40 credit towards my next JetBlue flight. How does a gaping slash that requires repair to keep the contents from falling out qualify as minimal? I rejected her offer and was then told filing out a claim would be pointless and would get rejected, resulting in no compensation if I was "foolish enough to not accept the $40 travel credit."

I informed her that small claims was also an option, and then it started...."If you don't stop threatening me, I'm going to call the police and have you arrested." "REALLY? Who's threatening you?" "Well, you're yelling at me." "REALLY? Who's yelling? Not me." "Well, you're raising your voice." "REALLY? Who are you to tell a hearing impaired individual at what level and what tone I am allowed to speak; otherwise you'll have me arrested?" After she puts the phone down and stops threatening arrest, her crony co-worker approaches me and tells me videotaping isn't allowed and to leave or he will have the police arrest me. I gladly showed him I was checking my email, but the threats continued. Before leaving I asked for their names/employee info and crony makes sure his ID was turned around while '**face' takes her ID off saying "you're not taking my information." They both had the nerve to laugh at my expense as I left; see you in court JetBlue!

We decided to spend the night before the flight at a hotel near the airport to be close in case the weather got bad. At 11:30 they called to say they cancelled the flight for the next morning. That is amazing since the snow was over by 2AM and they had plenty of time to get the runway cleared out. We tried to get them to help us book another flight so we would not have to forfeit the cruise and be out over $3,000.00. They kept transferring us and putting us on hold. Eventually my husband's cell phone ran out of battery and he had to use mine.

We asked Jetblue to help us find another flight even if we had to drive to another airport. Their policy is to only look at Jetblue flights. We ended up calling American Airlines to see what they had and although they had nothing available they spent considerable time looking up other flights through other carriers and giving me enough advise to finally get a flight. We ended up having to drive to JFK (3 hours) at 2AM in the middle of the blizzard to get to the airport in time. We got to JFK and got on a Delta flight which required us to go to Tampa instead of Orlando. We had to pay for a limo service to drive us to Port Canaveral. So we made the cruise at a significant expense for the new one way flight to Tampa, the limo fee and added parking fees at JFK.

We continued to try to get JetBlue to help us with the return trip which was now from Orlando. The only flight they could get us on was at 4:45PM. We got to the airport around 9AM and asked if they could put us on an earlier flight. They once again claimed there were no seats yet while we waiting at the airport we heard them announce for the earlier flight that folks could upgrade to an even more room seat. How is that possible when the flight was full. I am so disappointed having to go through other airlines when I am confident that a little customer service from Jetblue could have helped us.

On 2/10/14 we had an almost comically rude situation with a JETBLUE employee named Brandy. We were in line to board the plane from MCO to BOS having purchased even more speed/space seats, that they assigned the seats for, when Brandy realized my 14 yr old was not 15 and could not sit in the exit row. Again, they seated us there in the first place. Instead of reseating us at the time she relegated us to a corner to await her decision as to when she would help us. About ten minutes in, I approached and asked her if she could possibly seat us because one of my children was clearly anxious thinking that we would not get on the plane. I looked at her tag and made the request using her name thinking that might make her less impersonal. She answered with, "I don't care if you take my name, step aside, I'll get to you later." Again, we had paid $120 for even more speed/space to avoid this anxiety, but we stepped aside. Five minutes later, she could not even be bothered to respond when I asked her again. Five minutes later it was again "Step aside" while she seated passengers that went standby. I kid you not.

I went to the desk and another agent, equally as rude issued us two seats, when I pointed out there were three of us, she said it was not her problem. I went back to the other agent who finally gave us 3 seats scattered throughout the plane. Thankfully the passengers on the plane had witnessed this craziness and as soon as we walked on board an unbelievably kind couple offered us their two seats together to alleviate my child's clear panic, saying they could not believe the level of rudeness Brandy displayed. Prior to takeoff she got on board looking around for us with a grin, and was not happy to see us seated together. She dropped her smile quickly and exited the plane.

Brandy would have lost her job at any other place, with the exception of the DMV. The unfortunate issue here is that these agents are allowed to act however they choose, whereas the passenger has no ability to respond without the risk of getting removed from the flight or worse. Brandy clearly had a bad day, but instead of doing her job correctly, she was allowed to take her day out on us while we had no recourse. This needs to change.

In any service oriented job, it is the worst thing you can do to be rude to customers, to talk down to them, to be obviously disrespectful, and to be more concerned about showing who's in charge than actually helping the customer. This obviously irritated my boss who couldn't believe someone was speaking to him this way. Right about then, a supervisor came over to tell him to calm down and raised his hand in our faces like an 80s sitcom. Neither Todd nor the supervisor's actions were acceptable under any circumstance. And yet, the situation gets much worse. Despite the fact that we checked in simultaneously and made it through security quickly, my suitcase made it to Boston but my boss did not! In addition, it is highly suspicious that the only other person whose suitcase did not make it onto the flight checked in at the very last minute. If that were the case for us, I would understand; however, it is extremely disappointing to know that Todd and/or the supervisor knowingly prevented the suitcase from reaching the flight to teach us a lesson as revenge for the altercation, which Todd started because of his disregard and unwillingness to help.

The disrespectful attitude and poor customer service he showed is completely unacceptable not to mention the fact that willfully inconveniencing a passenger by holding back luggage is more than wrong it is criminal. No one at Jetblue, including the call center, baggage claim professionals, or counter clerks offered to help, and all of them dismissed my complaint. If anyone else or multiple people have experienced something like this and are interested in filing a class action suit against Jetblue, please contact me.

Weeks later, I called to take advantage of a lower fare and was told this was their policy. I was put on hold for 20 minutes and got disconnected. So I called back again and spoke to another rep who confirmed this was their policy. She noted the long hold times because of the weather but, if I was willing to wait with her as they worked with some other department, she would get my travel bank credit. An hour later she tells me they don't honor the lower fare. Then I get disconnected again. I call back again and speak with a rep who initially tells me that she'll honor the lower fare; I then explain that isn't apparently the case but I think they need to make this right. Three hours total on the phone, it's now midnight, and they don't think they've done anything wrong.

The short of it is, the website is misleading and I was explicitly lied to so they could get my money. I get that they have contracts to honor. They made a mistake and to make this right, should have given me the difference in fare or let me return the ticket on the spot so I could book at the lower fare. An apology would have been nice too. Fixing their website so no one else gets duped would be a plus too. The lesson here - JetBlue's "partner" airlines aren't partnership. All you end up doing is paying more money for a ticket that you could get at a better rate with the other airline.

Then two agents came on the plane, one I found out later was named Juan and decided I had to get off the plane. When we got off the plane, Juan was not interested in listening to any of the facts from me. All he wanted me to do is spend another $100.00 to buy a Jetblue pet carrier. I paid the $100.00, but by then the plane took off and I had to sit and wait in the airport terminal until flight 839 at 6am. Jetblue policy states that pets up to 20lbs can fly in cabin. My cat is 12lbs. and I have to fold him up to fit him in this Jetblue carrier, it is inhuman. If I have to pay $100.00 to fly my cat in cabin, and only three pets total can be on any flight, then I think that Jetblue should make accommodations, for these pets (family members) to be able to fly. The attitude of the flight attendant and the agent, Juan, should be, what can we do to make this work?

Makes me wonder if this delay in refunding passengers is deliberate - can they afford the refunds they owe the thousands of passengers they tormented?? Not to mention the fact that they did not put us up in a hotel, and gave us ONE $12.00 food voucher - I guess we were expected to sleep on the airport floor for a week and eat off a $12.00 coupon. Worst travel experience I've ever imagined. They ruined my long anticipated and VERY PRICEY New Year’s Week vacation!! Unacceptable in every possible way.

I had to wait till I was back in the U.S. to file a claim. I finally was assigned to a Miss Liz **, who in my opinion is useless. I filed a report with her and faxed her copies of my bank statements and a copy of my credit cards which showed the dates I purchase the missing items. I tried calling a Miss Liz **, who was assigned to my case, but she doesn't seem to know how to return messages. I called the toll free number and wanted to speak to a supervisor. I was then transferred to a Ms. July ** who I left a message on her voicemail. Well none of them have reached out to me as of today. I got a letter from them saying my claim was denied, so now I'm trying to get a hold of someone with a pulse to explain to me why my claim was denied. Still no response from anyone, UNBELIEVABLE!

After speaking and arguing with her came Mr. Andrew ** who insisted arrogantly and full of himself that we will not fly today. So we demanded to speak to a manager and came Mrs. Marie ** who came to lecture us and who also insisted we will not fly today. Upon insisting that she was making a big mistake she continued to argue and offered to reschedule our flight to Tuesday which will give us enough time to go to NYC on Monday and validate my son's passport. Seriously?

Now that we missed the flight and upon arguing further of her incompetency and warning her that we will call our attorney, she then said she will grant us a favor and let us take the 1pm flight to La Romana Airport in Dominican Republic....which is located 4 hours in road transportation from our original destination. Once we landed in La Romana airport, we spoke with Jet Blue manager ** who arranged us to take a cab for $350!!!!!! And our own expenses!!!! We arrived at the resort after 4 hours in driving through the unsafe narrow roads of DR at 11.30 pm...courtesy of the people from Jet Blue. We returned on January 8 through Kennedy Airport and my son had no problem re-entering the US. We are now trying to get refunded by Jet Blue and so far have not received any answer.

I called back and was on line for 1 hour. JetBlue answered and I tried to explain that I have a medical condition, thyroid problems, and I ran out of medications. Also we had to extend our stay in the hotel for 6 days, which is $1200 room charges. Can she find something for me and my husband closer, I didn't care what airport. She said she had nothing available up to 1/13 and she could put me on a waiting list and they can offer to look for other aircraft company. I said this is fine and I found another aircraft company, but who is going to pay for the expenses. She disconnected me... We reserved the tickets with USR and have to pay $700, but we will leave on 1/10 at least. Probably we could find something better if I was not on phone for such long time

We found out today that although we have a print-out from our original reservation, the website never processed our charge card and the reservation was lost. When we called today and spoke with Sydney crew # **, we were told there was nothing she could do and refused to allow us to speak with her supervisor or provide name or tel #. She actually accused us of trying to scam her. We re-booked the same flight on the telephone today at a cost of $399.90. We are requesting a refund of the difference between the cost we paid today and the original cost had the website worked on 05/28/2013.

I thought to myself there can't be any harm because this flight is 3 months away, plus this is the first time I have ever done this. So I get on the phone with a lovely lady and she explained to me that to change the flights to be reverse (leaving from Ft Lauderdale flying into NY) would be $75/ PER PERSON PLUS the change in flight. I expressed to the lady that on top of the $300 I had already spent I could NOT afford $225 in change fees in addition to the $111 in price difference fees. That means my total for all 3 flights ONE WAY would have been $636!! That is absurd!

She claimed there is nothing else she could do or she can just cancel them and I asked her how much would that be back on my account. She SPECIFICALLY STATED, "Aside of the $75, you would be getting back $220.00 credited back to your account." I said to myself, "Well yea! That would be great. At least I get the majority of my money back. Okay, cancel it then." She seemed to be having difficulties, put me on hold to get a manager. While on hold, I started receiving emails of a credit from JetBlue for $23.90 x 3. The lady comes back on the phone and says, "Okay, everything is done." I said, "Yea, however you said I would be getting back $220.00 not $71.70."

She goes, "Oh well... I meant that was how much you weren't getting back, unfortunately our policy..." blah, blah, blah, blah, blah (as they love to refer back to their contract and fees). I explained to her that she misled me. She told me one thing and did another. I asked to speak to a supervisor, Cindy... Cindy was lovely for the first 2 seconds. I explained to her I made a mistake AS DID HER EMPLOYEE who told me I would be getting back $220 which that in fact was the total monies you were keeping from what I paid. I said, "Listen, we all make mistakes. I made one and so did your employee. I'm not asking to give me back my money. I just want you to change my flights. I'll pay the differences I just can't afford the penalties!"

She started screaming at me (as I'm calm, cool and collected) and said if I would like, she can reactivate my CANCELLED FLIGHTS but one thing she DEFINITELY WILL NOT BE DOING is accommodating my flights in any way without me paying for those penalties. I said to her... "This is JetBlue Customer Service??? You will do everything in your power to get me to pay more money > I still had another 3 flights to purchasing and I was going to use JetBlue. Now I know better." I find it hard to believe that you can click a button to reactivate CANCELLED RESERVATIONS but you cannot do a one time favor for me and switch my flights around WITH ME paying for the flight difference?! Well I couldn't get very far because she hung up on me.

I called back several days later and spoke to another supervisor, Shawn **, who was a gem... He said he will go over the recordings and if, in fact, she stated my reimbursement to be $220. He will credit me back JetBlue credit of $150 only charging me one cancellation. So I said okay. I was supposed to get a call back within 3 days PLUS an email regarding the resolution. Obviously that never happened. I called back and it turned out that of course because within the recording, the lady gave me a breakdown regarding the fees for flight CHANGES, it is considered one and the same for cancellations and everything remained the same. I said, "That's great. Too bad I was referring to her telling me that if I cancelled my flights, I would get credited $220." Does everyone just listen to whatever they want to hear?>>>> So now I'm stuck paying a MULTIBILLION DOLLAR COMPANY $220 for flights that are 3 months in advance that I'm sure people are going to book ANYWAY but just have me losing money....

Thank you, JetBlue for your horrible disgraceful customer service and lack of empathy! Never again. From now on, I will fly Southwest who gives you no charges for changing any of your flights, plus if you find cheaper flights through Southwest, they will let you change your flights and keep the credit of the difference through them for future flights...

JetBlue has no cancellation policies for dining plan. They don't have policies in contract and won't do cancellation. A very bold step for such a big vendor. I have filed a complaint with BBB and also going to advise of booking any add-ons to the package directly so there is flexibility if you want to modify. Please do not, do not book any add-ons to the get-away packages from JetBlue since you have no option of changing it even though the contract you receive from them does not say anything on cancellation policies for dining plan. They have their own cancellation policy for dining plan which is not in-line with what Atlantis has. Beware of this...

Another passenger gave her that information at the bus stop so she had to go back into the terminal where the clerk said, "No, there isn't a shuttle." They gave her a voucher for a taxi they could have given her the first time at their counter. This is the LAST TIME we book a flight with JetBlue. I learned in doing a bit of research during this eleven hour odyssey that this particular flight from Fort Lauderdale to San Francisco has a 20% on time record. The last time we took this flight together we waited six hours; arriving so late we had to take a taxi home from the airport. JetBlue SUCKS big time!

When they finally arrived at RDU and we picked up their bags, we failed to realize at the time that one bag was missing. As you could imagine, with the kids having traveled since 3 am, the delays, and parents not seeing the kids for over a month, we were all mentally exhausted and ready to go home. After we got home in Wilmington (2.5 hrs. from Raleigh) we realized that one bag was missing and that it was one of the kids. I immediately called JetBlue Baggage Service in RDU (spoke with Pedro) who said there were not any bags left unclaimed from their flight. So you’re telling me that either the bag was never there or another traveler picked it up?

After I made 3 additional phones calls, Pedro called to tell me that the bag was found in PHILADELPHIA. What part of RALEIGH-DURHAM says PHILADELPHIA? He proceeded to tell me that if the bag arrived to RDU that evening he would have it delivered to me, but if it came in the next day I would have to go pick it up. What difference does it make in the timing of when the bag arrives to where it should have been delivered in the first place? I did not send the bag to PHILADELPHIA, JetBlue did. I received a call at 12:41 am that the bag is back in Raleigh and ready for me to pick up. I called back at 7 am and was told by Michelle that I either have to come pick the bag up or have it delivered COD!!!

JETBLUE sent my bag to PHILADELPHIA!!!!! I was confused as to why I would be penalized for something that was clearly JETBLUE's mistake. I asked to speak to Michelle's supervisor (Dina) and was told by Dina, that because I filed "a courtesy claim" by phone, they will not deliver my son's bag. Why does it matter if I filed a claim at the airport or by phone? The bigger point is, JETBLUE sent my bag to PHILADELPHIA! It was never at RDU while we were there to be picked up regardless of how you look at it.

I was told that the delivery charge is $100. JETBLUE sent my bag to PHILADELPHIA and now wants ME to pay for it to be delivered to Wilmington, NC!!!! Realistically, I do not feel that I should have to pay anything! At this point, I just want the bag. I calmly asked Dina to split the cost with me? Is that too much to ask since THEY sent my bag to PHILADELPHIA??? She said that she couldn't adjust the cost. When I asked why, I was told that it was because I did not file a claim at the airport.

Facts are facts. The bag was not originally delivered to RDU. As previously stated, how I made the claim should not matter when this is clearly 100% JETBLUE's mistake. What was even more frustrating was that she offered me a travel voucher. After the way that this being handled, do you really think I want to travel JetBlue again?? Let me get this straight, I've already spent $2,200 in airline tickets and they want me to spend another $100 for delivery of a bag JETBLUE sent to PHILADELPHIA!!! If the airline is willing and able to offer me a travel voucher then why couldn't they cover the cost of delivery of my bag??? How about this: use that "travel voucher" to send my bag to Wilmington, NC.

I asked Dina if there was someone in a higher position than her that I could speak to about the situation as I felt this is completely unacceptable and not being handled properly. She said that she was the person over all the JetBlue operations in RDU. So now, I'm left with the dilemma now of paying the $100 for the bag to be delivered or spending 6 hours of my time, missing work, and paying for gas to travel to and from Raleigh to pick up the bag that JETBLUE sent to PHILADELPHIA!!!!! I still cannot believe the way in which this matter was handled.

I work in reputation management at a top agency and unfortunately will make sure every traveler worldwide knows how abusive your staff is and how it is documented with lies on voice recordings, time stamps, etc. Every person dealing with the flight from Newark to Ft. Lauderdale and not letting passengers on the flight on time and lying about luggage and not putting it on the plane should be fired instantly because their decisions are destroying your growth in the industry.

Thinking that this was just an error, I then decided to go back to Kayak.com and try it again and it still showed for the $195 per person on the same flight 190. Again, it redirected me to your Jetblue.com site where it gave me a $315 per person price. Naturally, I was extremely upset but I understand sometimes that computers are not always working properly so I decided to call your 1800 phone number. Well, that was the biggest mistake I've ever made! If that's what you guys call customer service, then you need to make some serious changes in the people you employ. I sat on hold waiting for the manager for 47 minutes. After speaking with your manager, Tony **, I have never been so insulted as a customer in my entire life.

Besides me being a customer, I am also the general sales manager for a large auto group. I asked Tony if Jetblue really wanted to lose a great customer over this situation and his response to me was, "It doesn't matter to me if you choose our airline or not, that's not my prerogative." If I had ever said that to a loyal customer of our franchise, I would be fired so fast! I cannot believe this is the customer service Jetblue provides to consumers in an economically tight time! You should be begging customers to stay with Jetblue, not telling them you don't give a ** if they fly with you or not, because that's exactly how I felt about 30 minutes ago.

I have a flight departing on 6-20-2013 from JFK to Las Vegas, flight #211 and my confirmation # is **, seats 3A and 3B. I even paid for the even more space. Thank God, I purchased the insurance to cancel because I will never fly with Jetblue again. I have never felt so disrespected in my life. You need to seriously consider making some changes in your personnel because if I had those kinds of employees working for me, they would be blown out of my dealership in seconds. If Jetblue doesn't feel like they need my business, then I will be cancelling my flight from JFK to LAV on 6-20 and I will never do business with your airline again.

If I don't hear from someone attempting to rectify this issue, I will assume Jetblue does not want me as a customer. FYI, I also travel and I am in charge of our corporate account with Jetblue for work when we travel on manufacturer conferences. My auto group alone gives Jetblue an enormous amount of business. My cell phone number is ** if anyone feels like they need to rectify this situation and keep me as a Jetblue customer.

Finally, after about 6:30 am, they brought out a cart with soda and lousy snacks. Big deal. Many of passengers were diabetic including myself. I am a diabetic. I have to eat when I am supposed to on time but nothing bothers your crew. They didn't want to hear about our complaints and concerns. They were rude and disrespectful. In one occasion, a lady was asking a question and the male attendant rolled his eyes and turned his face away from the lady. They told us that the airplane only had one toilet working and they were trying to fix another one for better service. Hahaha, LOL. Finally, at about 8:00 am, they called for boarding. It took three hours to fix a clog so we can have two working toilets. We boarded 3 and a half hour later and to our surprise, when we were finally seated, they announced that only one toilet was working. Unbelievable. All the wasted time and we ended up with only one toilet working. Hello, that's what the airplane had at 5am, only one bathroom. We could go as scheduled but no, your people had to make everything difficult.

After we took off, the flight was rough for about 1 1/2 hour. Horrible. Still nothing to eat but your lousy snacks. I had some trash to get rid off and asked an attendant to take it and in a rude way, he told me, "I am not collecting garbage right now" and walked away. Upon arrival on JFK, it took some long time too to get luggage. When I got my luggage, it was a mess. Everything that was inside my suitcase frozen, it was unfrozen. I lost all the frozen food I was bringing. Of course, I wasn't surprised. I know after all the delay, that would happen and it did. What a waste and loss of money. I couldn't use any of it after being in my suitcase for about 10 hours due to the delay. It was a very sad situation dealing with the loss of my father and then the delay but the story doesn't end there.

The next day, my sister was flying to Florida from same airport and airplane and her flight was delayed by 8 whopping hours and the crew didn't offer people if they wanted to change flight for next day even though my sister tried but they told her no. There goes your good customer service, Jet Blue. My other sister flew from San Juan Jet Blue too and guess what, her flight was delayed too. What's wrong with you people? I used to love flying with you but next time, I am going to think twice before I decide to use you again. Thanks for nothing.

On 02/08/13, I sent an email to Jetblue's CEO, David Barger, and their Director for Customer Support, Justin **, about my experience and frustration. An executive office representative by the name of Debbie ** called me and stated she would have someone from central baggage services call me. The next day, Naida from central baggage services called me and emailed me some forms that needed to be completed to start the process. I filled the forms out and emailed them to her, along with mailing the originals on 02/17/13. I didn't hear back from Naida and tried to contact her with no success. So I once again reached out to their executive office. I left a message for Debbie ** expressing my frustration with Naida and this process.

Once again, Naida called me the next day, but this time with an attitude. She pretty much told me I won't hear from her and "it is what it is." I have to wait 60 days. On 3/09/13 I received a check for $21.68 for the 5-day reimbursement instead of the $71.98 that I was entitled to as proof by the receipts I sent to them. I have not cashed this check since it is not the correct amount. Now to top it off, I received a letter today from Naida stating that my lost luggage claim cannot be processed without receipts for all my contents and if I cannot provide this, I need to settle for $300 in travel credit. My contents totaled $1,133.43 and that was a very modest number, but they want to reimburse me with $300 worth in travel credit. This is a joke and unacceptable, plus do they really think I want to fly with them ever again after the horrible customer experience? I'd rather pay more to one of their competitors than give them myself, my family and my friends' business again.

I spoke with Naida and explained to her that this offer was unacceptable and they either need to find my luggage or reimburse me for what it's worth. She blamed it on her supervisor, Julie **. I entrusted them to safely and securely transport my belongings and they failed to accomplish that. Now they need to do the right thing by me, the consumer. Reimburse me $1,133.43 for my lost contents and they should also reimburse me for the inconvenience, frustration and time lost dealing with this. No consumer should have to deal with this! Lack of communication, unprofessional and horrible reimbursement tactics to deter customers into accepting bad offers.

So I sat at this airport upon arrival to wait for another car service to come and get me in which I waited another hour, and by the time it was all over, it was 7:30 in the morning. While I understand things happen, but this flight was full with a lot of children restless and crying. The flight attendants sat there and did nothing until we were in the air and I felt this was just unprofessional.

On February 9th at 3:30, I confirmed that our flight was on time and we went to the airport. Arriving at 4:10, we could not be checked in. I was informed that our JFK Syracuse flight had been cancelled. Again, Syracuse airport was open so I do not know why this flight was cancelled. Vanessa at Tampa Jetblue counter was very rude stating that I should have confirmed the departure time I had! And she notified me that Jetblue had already rebooked me on a Monday flight. I was stranded at the Tampa airport with no rental car, no hotel, two little kids and a husband out of heart medicine. Vanessa offered no help. A TSA agent notified us there was a Buffalo flight. Again, I waited in line and this time Timothy was our Jetblue agent. He was also rude in telling me it was taking him extra time to issue the tickets as we had already rebooked and he needed to cancel and reissue. At 6:10 pm, we finally left the counter to go through security, etc.

Wouldn't you know it, the only TV that did not work was my grandson's. The flight attendant did give my grandson a free pair or ear buds? His TV did not work! We arrived in Buffalo after midnight, had to stay in a hotel and rent a car to drive home on Sunday. This situation was very stressful and very costly. I am being reasonable to request that Jetblue reimburse me for Saturday's hotel and car rental. I have contacted your online site and was told no. I am hoping that you can help. How often does someone have two flights cancelled in 2 days? I am responsible for making travel reservations for 280+ employees and if you cannot help to justify this situation, I will no longer make their reservations on Jetblue. In closing, I would like you to know that a TSA agent at Tampa airport stated that this happens all the time with Jetblue. He said that Jetblue is very unorganized and no matter how often there is a storm that Jetblue just cannot get it together. The Tampa news was also reporting on Jetblue and cancelled flights. No other airline had the long line or cancelled flights that Jetblue had. Please help me with this unfortunate situation.

As she passed my seat, she told me to turn off my telephone. I told her that my phone is in safe airline mode, and I let her see it. At the same moment, she threatened with her finger and yelled, "I said, turn it off at all!" I told her that her behavior was unacceptable. Moreover, this kind of voice and the way to approach looks familiar to me from the jail movies. Then she got in touch with the captain and demanded to remove me out of the flight for security reason (security reasons could cover any rudeness or other misbehavior these days and it is becoming very convenient for unprofessional service). I stepped out from the aircraft with the captain of that flight and I explained to him the entire situation. Captain ** allowed me to take my seat back.

When the flight attendant saw me, again she yelled that she did not want to see me on that flight anymore. The captain just repeated after her that I have to leave the flight. It was last flight to the states back to that day. Before I left the airplane, I asked the name of that flight attendant since she did not have her name tag on. Captain ** did not give me any answer and asked me to leave the aircraft again. Leaving me out of the flight, Captain ** did not even ask whether I had enough money in excess of the unplanned stay on the island. In addition, I am sure the captain knows that Aruba does not even have a US Consular Office to help US citizens in case of emergency.

I take the whole incident as a demonstration of personal dislike to me by your staff. I take it as a demonstration of not necessarily the power of the representative of Jet Blue Company. Moreover, I take the situation like leaving a US citizen in danger abroad. I request immediate internal investigation of everything that happened to me back to that day. I believe the strongest action that could take place was to ask me to give up my telephone during flight time. Please keep me informed asap. Otherwise, I have to take legal actions. Besides, because of my removal from the flight and unwarranted actions of Captain **, I spent more money than I planned: Hotel - $120, Taxi - $20 + $20, Food - $80, Phone - $12. I beg to compensate my losses, respectively.

Why is that? Why aren't they checked like others and they didn't have to remove their boots. That is a hell of a way to treat the ones who protect our country. It should be the regular people who are given the 15-point security check because they are the ones who plant bombs and other explosive devices on the planes, not our military personnel.

This is one of many faulty promotional deal advertisements that I have been receiving from JetBlue. There were several other instances where fare is advertised a certain price and when I try to book it, the fare is higher.

At which time, another JetBlue employee walked from the boarding tube and stated, "What is the back up? Go forward." My wife and I complied with him but Sandra became irate and began to berate my wife and I. She stated, "Didn't I tell you to wait? Don't you understand?" I informed her that her fellow worker instructed us to do so, but Sandra pointed her hand in an aggressive motion and stated, "What don't you understand? I'll have you kicked off the aircraft and you could take another fight."

When I tried to explain, she continued to threaten to have us removed. My wife and I were never combative and were extremely embarrassed. This was witnessed by the majority of the first several rows of passengers and Rick, another flight attendant (who later apologized for this incident). I wish that Sandra receives a disciplinary action and undergoes sensitivity training for her racial undertones.

I called today and spoke with a woman named Connie. I first had her check to confirm that my bag is in fact in Phoenix which she did. Then I had her change my return flight so I could extend the trip for two days to reschedule my clients. She stated that there was no record of the fact that my original flight was canceled, (weird) but she got on the phone with her supervisor and they made the necessary override in the system so that she could change my flight without incurring any more charges. After she did that I asked her if there was someone I could speak to to make a formal complaint. I told her that I had already made a complaint through the website but I got back a very generic and aloof sounding response and I was very angry with the company's lack of interest in making good with a loyal customer. She got back on the line with her supervisor and even though the whole thing took 45 minutes, I found it nice that she went through the trouble of helping me herself and not making me retell my story over and over again. They eventually gave me a credit of $345 in my "travel bank. " That was enough to pacify me.

Original Review: Nov. 9, 2012

I was on a flight yesterday from JFK to PHX. We were supposed to leave at 5:30 pm but due to weather, we ended up waiting on the plane until after midnight, at which point the pilot "timed out." I have no complaints about anyone on the plane, but upon leaving the plane there was no one to give us any decent information about what was happening to our baggage. Somehow, I don't even know how this is possible, but our baggage was said to be still going to AZ without us.

My issue is this, I am freelance hairdresser and I make a trip to AZ every 5 weeks. I always fly JetBlue. Not only am I missing out on 2 fully-booked work days, but since my bag has left without me - all of my cutting tools are in my checked bag, meaning that I cannot work here while I wait another 2 days to be able to leave NY. I am really upset about this, given that fact that we were just hit with Sandy in NY and I've already lost about a week's worth of work due to a lack of transportation. There was a line of at least 40 people to complain last night and they were practically rioting. I wasn't about to wait in that line, because I was concerned about how I would get out of the airport.

Since some of the subways are still not operating normally, I was not able to take public transit to get home, meaning that yesterday I spent $60 getting to the airport in a taxi and $65 to get home, and I will be spending another $65 to return Friday. I didn't get home until 2:30 am, making this whole ordeal a waste of exactly 12 hours of my time. I really need some kind of compensation to make this right. I spend on average $10,000 a year with JetBlue. I realize that weather is out of the control of the company, but I feel that Jetblue typically tries to make the best of these situations (for themselves) so as not to lose money by canceling flights and it is at the expense of the customer and a complete waste and lack of respect for our time.

Because I am a loyal patron who spends an average of $10,000 a year for the last 7 years with JetBlue, I would expect that this company would want to offer me compensation. I would, at the very least, see it as fair to offer me a free flight and recovery of my additional two taxi fares.

I submitted a complaint to JetBlue, and their response was to cut and paste a copy of their terms and conditions and remind me that they're not responsible for anything related to the weather, a giant, "not my problem attitude." This is the third time I have been severely disappointed with their customer service. Another time when I booked my 15-year-old brother a flight to come visit me, he waited in the airport for 8 hours. They gave us $100 credit voucher in his name, meaning that I would actually have to spend more money within the company to fly him out again (within the year) or get no compensation. I got a similar "cut and paste" of their policies when my camera and one shoe was stolen out of my bag a few years ago. I am so fed up with their god-awful customer relations!

The representative wasn't with me at all and cannot make such accusations; it is both impolite and unprofessional gross misconduct. I have never received such poor customer service. I will not only be seeking a refund, but I will be filing a formal complaint against said representative. I will also be pursuing emotional damages for what I can only assume is a racist comment. As a mixed American of ** descent, to be called a "brown beater" is offensive, and I am appalled by JetBlue's audacity to think this kind of treatment is legal and ethical. I can only hope that there is one member of the JetBlue team who will work with me in a friendly and professional manner, or I will continue to pursue my complaint regarding not just the unethical sale, but the racial discrimination with an attorney of my choice.

A black family seated across the aisle in Row 6 was given complete attention by Mr. ** for nearly the entire flight, extra snacks, alcoholic beverages, stopped and chatted about living in the same neighborhood in Queens on near Farmers Blvd, and so on. Mr. ** has obvious issues with white people and as a flight attendant, part of his job is to serve the JetBlue patrons (black, white, brown, whatever). If Mr. ** has issues with serving white patrons, he should seek employment where he does not deal with the public.

When getting closer, they opened two more check stations and those people behind us were shuffled through and yes, they made it through the line more quickly. There was a lady in front of me and a man behind me. We told the people checking our bags what was going on. She informed us to run as not to miss our flight, so we did! I fell a few steps short of the gate but continued on, only to be told the doors have closed and we can not enter. At this point, there were ten of us who missed this flight. I want you to know I broke my foot during the fall and my entire vacation was ruined, when it finally got started. You can look into your files and see I fly Jetblue every single summer to NY.

I am still in the blue boot and when people ask me what happened, I tell them the story. They have all convinced me to email you my story. I am angry because then people missed that flight, not one of us ever heard our names being called and it was not our fault we missed. I am frustrated with the whole experience. To top it all off, I asked if I could board the plane with the children and elderly, showing them my foot and how swelling it was, not to mention the bloody area. I was told no. Not my idea of good customer service.

I have a flight ticket in August to fly back to Syracuse, and I haven't been notified. They missed the flight that they should never have missed, because they did what they were supposed to do. My husband is missing a very important doctor's appointment that took a long time to get, because of this. I have to fly Divina back to Orlando on July 31, and then, I'm flying back to Syracuse on August 14.

I always fly Jetblue, but that will change. How can you plan your flight, get your tickets early, to miss the plane because you never knew it was changed. I guess I might as well go to another airline. I will be telling my family also. I don't want this to happen to them. Especially, it was her first time flying. The sad thing is if they were notified at desk, which must have come up on computer, they could have made the flight. I'm so sad!

Their excuse to me for this mishap was that when I booked the flight originally, I had put in an additional email address (my wife's!) who I wanted to make aware of my flights and of any changes if they happen. Well, they did happen and Jetblue only sent the schedule change email to that address, not mine! When I spoke with Connie, she also stated that they notified me via phone of the flight change in March. That call never occurred. They told me that they actually spoke with a person when they called. That person would have been me as this is my phone that no one else answers. Also, they say they keep notes of such calls and outcomes and did not leave a voicemail (that part is true, I never received a voicemail).

What was amazing to me was that supervisor Connie stated everything worked fine according to their process. So their change request process will send an email to those you want notified of your travel plans, but not the actual TrueBlue member traveling and booking the flight! I asked if they were aware of this anomaly and the fact that this TrueBlue member was never notified. She defended their process. I did ask if they were going to offer any compensation for this major inconvenience and the answer was no. What a shame Jetblue. I've typically had good service and enjoyed flying your airline. All it takes is one bad experience like this to change my buying behavior. Shame on you!

The return leg of the flight from Johannesburg to NYC is about 16 hours, a very long flight. Usually when I land, I am given a fast pass so that I can pass through customs and immigration, in time to board my JetBlue (JFK) flight to West Palm Beach. I encounter no difficulties on this leg, but my problems usually start at JetBlue, when time and time again the boarding pass auto-machines will not issue me with a boarding pass, and I am forced to stand in line to see a representative. As you are no doubt aware, no-one on the entire JetBlue floor is concerned about the long lines, especially when having to go through the inadequate TSA security checkpoints. Other airlines will establish if anyone in line needs to board a particular flight shortly before it closes, so that they can fast track these passengers. I have never seen this done at JetBlue at JFK. In fact the airline staff seem totally oblivious to this issue, or simply have an I don’t care attitude, which is extremely unprofessional, and does not fit the image that JetBlue tries to project.

Despite these ongoing issues, I have persevered with JetBlue over the years, hoping that matters at JFK would improve. Then I found out recently that JetBlue has an agreement with SAA (the airline I fly from South Africa), where my West Palm Beach leg can be tagged onto the SAA flight, allowing me to check my luggage through to West Palm Beach, after going through customs. I arranged for my ticket on March 12, 2012 (confirmation no. **) to be booked and paid for on this basis.

On my arrival at NYC on the morning of March 12, 2012, I rushed through customs and immigration and immediately went to the recheck counter of JetBlue next to the arrival gate, to obtain my boarding pass for the JetBlue flight. The JetBlue employee told me he couldn’t print my boarding pass for the JetBlue flight. I had asked for the JetBlue boarding pass in Johannesburg, but they told me they couldn’t print it as I would have to have it printed in NYC. Here’s the first rub, why can the recheck counter not issue a boarding pass on a ticket linked between my SAA flight, and my JetBlue flight to West Palm Beach? Surely the agreement between the 2 airlines would create this convenience? Anyway, he explained all I had to do was to go to the auto-machine, and punch in my confirmation code, and voila! I would get my boarding pass.

True to form as always, that did not happen when I tried to obtain my boarding pass with my confirmation number from one of the machines. Once again, I was referred to an airline representative. After a 16 hour flight, and having taken the trouble to link my JetBlue ticket to my SAA ticket to avoid the issue of standing in a long line to obtain a boarding pass, and risk missing my flight because of the general delays and incompetence in managing passengers needing to board flights urgently on the JetBlue JFK floor, you can imagine I was quite irritated and required some assistance. I went down the escalators, past the check in counters that were full with customers, with a line of passengers waiting as usual, and I approached a JetBlue representative desk next to more check-in machines, where there was no line, simply to find out why my boarding pass was not printing out.

The desk had an employee behind it, with a computer terminal (no doubt linked to the rest of the Jet Blue booking system). What turned out to be the JetBlue floor supervisor (she refused to give me her employee number when I requested for it. It is printed on her ID card hanging around her neck. She promptly covered it with her hand when I asked, and said that it was company policy not to give customers their JetBlue employee ID numbers), was standing at the counter conversing with the employee behind the counter, plus one other person.

I approached the counter next to them and waited. She immediately turned to me, and in a challenging and rude voice asked me if I minded, they were having a conversation, implying I was interrupting them by standing at the counter. I answered that I was a customer seeking assistance. She responded “well, give us a minute, just give us a minute, can you not see we are having a conversation here?” I was somewhat shocked at her rudeness, but replied I would wait. I took a step back. She then turned to me again, saying “do you mind, we are having a conversation here about another passenger. Can you step back?” At this point I became irritated, as I had already acceded to her first request (which had been conveyed very rudely), and I asked her where does she want me to step back to. There was no line to stand behind. I was simply waiting for them to finish their conversation, so that I could be assisted. I stepped back even further, complying again with another rude request.

She finished her conversation and then turned to me. I expected to be assisted by the lady behind the counter, but saying as ** stepped in, I explained to her my problem. She simply ordered me to go and stand in the customer line, where the usual passenger check-in takes place. I asked if she could not check on the system why the machine would not simply print out my boarding pass (I had no luggage to check through). I could show her the electronic booking. She said no. I then knew she was not going to do anything to assist me after our initial conversation. I asked for the manager, and she then told me she was the floor supervisor in charge. It was then that I requested her JetBlue employee ID number details, as there was no one else on the floor more senior to take the issue up with. I told her I would be lodging a complaint about my experience (as explained above), and lack of assistance. She walked away saying “you do that!” I then went to stand in line, to wait for someone at the other counter to assist me.

Once I got to the counter, I was helped by a young employee Timekka. She was very helpful. Whilst she was assisting me, ** approached her, and asked in a threatening manner, “what is his PNR number?” I asked Timekka what this meant. She said it was my confirmation number. Why would **want this number? She was not prepared to assist me earlier, so why was my confirmation number so important to her now? It made me suspicious, and I commented to Timekka that I hoped nothing would now go wrong with my reservation and seating. Timekka explained that with my boarding pass, everything would be fine. I was anxious to get home. But the question remains why did **, in a threatening manner, requested for my confirmation number, when she was not prepared to help me? I ask that senior management establish this from her.

This last mishap is now unfortunately the last straw on the camel’s back. I will not be using your airline again, but will use the service of one of your competitors. I hope you are able to look into these complaints, and do something about them for the sake of your other customers. Case in point, when I got to the shockingly long TSA line, a few ladies en route to San Francisco had 14 minutes to get to their gate, as the plane was departing in 14 minutes. No one assisted them. Some of us passengers let them go to the front. That also doesn’t always work’ as the other passengers get disgruntled, so they take the stress caused by your bad management on the floor out on each other.

It’s akin to a bun fight how shameful of your airline to allow passengers into such a negative situation. The TSA officials don’t care. It's the responsibility of the airline to manage this situation more efficiently on their floor. When you approach the TSA, they simply say it's the airlines problem. When you approach JetBlue employees, they shrug their shoulders and simply say it's the TSA, and there is nothing they can do. It’s not right. Customers pay for an expensive service, and then are border line abused due to the stress they undergo to get to their flight on time, and no one in charge cares. That is utterly shameful. Good luck with your airline. I vote with my feet. You won’t see them again. And I’m convinced I am not the only disgruntled former customer.

I was just booking a trip to use the credit, booking the "extra leg room" to use up the credit. It came out almost to the dollar of my Travel Bank balance, and then I find out that I cannot use my Travel Bank credit for the extra leg room. I must pay separately for that ($130.00 for the two long leg flights of my trip). That’s just wrong. I paid them $685.80 for my prior trip and the full amount should be applied to this trip for the fare, extra leg room or not! So, I just shelled out another $130 and will have a credit with Jetblue that I cannot use and they pocket it. As far as I'm concerned, these are fraudulent business practices!

We had to meet in NY a family from Singapore and Panama to take a limousine to NY Palace Hotel to attend a rehearsal dinner for a wedding on Saturday, 3rd of March. We missed the limo, the dinner and our arrangements were ruined. Jet Blue did not honor its contract because we were victimized without reason because a stewardess was irresponsible and treated badly.

We are both senior citizens. My husband is a lawyer and I am an economist. We have both been advisers to the US government and I was a travel agency owner for ten years. We do not smoke or drink and when I was removed from the plane, I was praying a rosary which I was holding in my hand. We were very hurt and confused because all I said was please be gentle and was treated like a delinquent. I honored my contract by buying a plane ticket but the airline broke the contract without justification and ruined our plans for a happy family occasion.

Person #3 is the one who told her that the fee would be $1000 for both tickets. This is beyond outrageous and unconscionable not to mention a clear case of bait and switch. So we will be in contact with every known entity possible to complain about your dubious business practices. We will be telling every person we have ever met or will meet in the future and posting it on every board in the world. People need to be warned about your dubious business practices and how you lure folks in with one promise and then when a person is in dire straights due to illness you take clear and obvious advantage. As I stated in the opening of the note, I was a true and loyal customer who recommended Jet Blue to everyone with whom I came in contact. Now I will be apologizing for misleading all of those same people.

Now the bags were returned to my friend from KLM who lives 2 hours away. Your staff was very nice, friendly and helpful but this really ruined our holiday. My friend was on the same flight, Willemijn **. As of yet, I still don't have my luggage. As nice as your staff was, this is a world record in disaster traveling for me.

Do you know what it's like to visit a tropical resort with nothing on but winter clothes on? We had to take a taxi to the local mall and spend more money on clothes, toiletries, phone charger, etc., just to make it through the first 36 hours. Finally, someone from Jetblue showed up at the hotel but we were out for a walk, so they left!

Then we had to take another taxi back to the airport to find out who had our luggage. They didn't know, so we left. Later that night, some guy in a pick-up truck pulled up with our suitcases in the back of his truck. He charged us $75 and wouldn't let have it unless we paid him. We tried to get reimbursed from JetBlue, but they won't budge.

Sometime in October, Jetblue sent me one email telling me about a change. Of course, I took a quick peek. It seemed to me that it was only a time change, not a whole day change. Jetblue rebooked our flights where our return tickets were for Sunday night, not the Saturday night. Surely, I thought they would try to book us out on the same Saturday night on different flight and be lenient, but no, they charged me $800 in total just so we can get on connecting flight that was not full to begin with.

Not only that, as we stood there in San Jose waiting for a taxi to bring us to San Francisco, a ticket agent told me they never fly out on Saturday nights back to JFK. Oh my God! Why is it even an option on the Jetblue website? I realized my mistake but what about Jetblue? This is not fair to those who book online quite frequently and who count every penny before spending on a flight. I wish for some leniency on the $800 dollars but I also hope Jetblue can correct the option that is available for return flights to JFK on a Saturday night, just so people like my daughter who has to get chemotherapy get to the hospital on time!

I called to see if I could switch the flights seeing as how I had only booked the flight days before, and was told I had to pay $100. I understand that there are fees, but this flight appeared only days after I had booked. I have always used Jetblue, and I have two other Jetblue flights for this same weekend trip. I will never book with Jetblue again and I will speak to anyone I need to, to ensure that no one I know will ever book with Jetblue again. My negative feelings regarding Jetblue were influenced even more after reading some other complaints from seriously ill customers who were treated disgracefully by Jetblue. Unreal!

There was no way she could go on the trip, plus the very reason for the trip was moot since she could not have enjoyed any of the activities, or even remember them five minutes after. However, JetBlue refused to refund or modify the ticket without a 25% penalty. I even contacted the CEO, David J. Barger, three times but, he never bothered to respond or take action.

I had schedule a return flight to SFO for a week out and I purchased the JetBlue flight insurance. When I had to cancel my flight because my mom was dying, I contacted JetBlue and gave them the name of the nursing facility my mom was at. A JetBlue representative called the facility and they did confirm that she was there, but could not give out any further information due to HIPPA rules. JetBlue refused to give me a credit for the flight so I lost that money. I then booked another flight with flight insurance. I again had to cancel the flight because my mom had passed away and I had to remain in Boston for the funeral.

JetBlue issued me a credit of $306.70 to be put into their bank account. In July of 2012, I tried to book a flight on the JetBlue website for next spring and could not book anything further out than two months, so I waited hoping to be able to go on again and book the flight later. I checked again in September and still could not book anything out further than two months so I called JetBlue. They informed me that my account had expired on midnight the night before I called. I spoke with a supervisor and after pleading my case, she still refused to give me any of my credit towards a flight.

Much to my regret, and most recently, JetBlue expired credits that in my estimation were not a year old. However, JetBlue used and hid behind their policies of when the first credit was issued in order to take my money which from what it seems was the intention from the start. Furthermore, the JetBlue travel bank does not alert the account holder that the credits are about to expire --why would they? JetBlue never intended to return the money/credit. Sadly, I had been a very loyal customer. Flying JetBlue all the time; I don't think so anymore. The customer representative I spoke to (Jen) just basically told me, "It's JetBlue policy, I have never seen them return the credits".

JetBlue had opened 3 travel bank accounts when giving "credits" back even though only one credit card was ever used. This, of course, making it even more difficult to get the money back from JetBlue since only one travel bank per ticket can be used when purchasing. You can't combine travel bank funds to purchase a ticket. You can't get your money back! Of course, as I write to "share my concern", I am hoping that someone at JetBlue will redeem the company name and refund my due credits as I was going to use them for travel! I have some hope still but not holding my breath!

I hope (again) that JetBlue is serious in their commitment to their customers, "you, the customer, above all". (Hopefully, the "all" includes money).

On August 17, I boarded JetBlue Flight 804, and greeted Ms. ** by saying, "Hola." She scowled at me and said nothing back. I did not mind her and went to my seat. I was still in a good mood since I was still basking in the glow of my vacation in Dominican Republic. Since it was a 3:36 a.m. flight, I immediately fell asleep. I hadn't realized that I left my bags on the seat next to me until Ms. ** woke me up by saying, "Excuse me, is that your stuff? Well, it needs to be moved because someone's coming to sit there." I thought she was a bit rude but did not think about it enough to question it. It wasn't until I woke up a little before mid-flight that I realized that the gentleman across from me had a row to himself and was wide awake. She could have easily moved the couple to his row but I said nothing.

A little after that, another crew member came by offering snacks. His name is Francis **. It was nothing like I've ever experienced on a flight. The lights were off so we couldn't see what we were being offered. He put the basket in front of the passengers rather quickly and hurriedly. I knew that I would fall asleep again so I asked when they will be serving drinks so that I could take a prescribed medication. He replied, "Not yet!" I was now becoming annoyed with the lack of consideration and abruptness of the attendants. I quickly replied, "That didn't answer my question." Francis ** then said, "There's turbulence right now so I have to take a seat soon. But the drinks will come by later." I was only asking because I didn't want to miss it. But it was very hard to fight the sleep. When I woke up, I realized that the flight was almost over and I had not been able to take my medicines. I was really frustrated at this point because I had missed the beverage service. I had to get up and ask the attendants for something to drink.

So, I walked to the back and saw Ms. **. I said to her, "You know, I'm really frustrated with the service and lack of consideration on this flight. I began to tell her why. In the background, Francis ** was trying to appease me by apologizing and asking me what I would like to drink. Ms. **, however, loudly told me that, "Until you can afford to buy all the seats on the plane, you can't complain. I can seat anyone anywhere I want! Who do you think you are?" She added that she was going to have the police waiting for me once we got off the plane and that I was being a threat to security because the "fasten seat belts" light was on.

I told her to go ahead and do it. At this point, she was already being so aggressive and I was unsure on how things would progress. I told her that she made a mistake by talking to me the way she did. I was not afraid of her calling the cops because I did nothing wrong. It was clearly an abuse of power. Just because you don't like hearing complaints, you try to initiate a screaming match on the plane. Even I was frustrated, I have every right to speak up. And she, being the professional, should have been able to find another way to deal with it, as opposed to screaming at me. I chose to walk away and sit down because I honestly didn't want to have more of an altercation with her. My intention was not for the situation to escalate. It was for resolution, and maybe for her to acknowledge that she could have been a little considerate.

By this time, everyone at the back of the plane was facing us and I'm so in shock that she chose (sic) to handle the situation this way. It felt like I was watching a bad movie play out. The way she went from level 2 to 10 with no hesitation was so surreal and so completely unprofessional! She continued to make comments and mockery as she walked away. Then, I went to my seat and I took a picture of the almost empty row directly across from me, so that I could show a supervisor how I came to see her as an inconsiderate person. I also started to explain to the couple next to me that I had no problem with them sitting there at all, and that my problem was with her and her nastiness. That is the truth! And they were in agreement with me.

Soon enough, Ms. ** was back in my face, pointing and yelling again, even though I was seated and not at all engaging her in discussion. She was not provoked by any means. As previously stated, I was already seated, and she began on her, "Until you can buy all the seats on the plane..." rhetoric, while pointing at my face. I told her that I wasn't talking to her, and admittedly said, "Get out of my face. Get away from me and leave me alone!" Nothing worked! At this point, I was beyond embarrassed and furious. She put the nail in the coffin when she said, "You're bipolar! You are so bipolar. Yeah, that's why you need to take the medication!" My mouth dropped. I was mortified and so upset. I felt like running but there was nowhere to go while in flight. I then quickly took pictures of her pointing and jeering at me.

I said, "You are such a professional." I pretended that I was recording and said, "I'm glad you said that because now, I have you on tape!" I wasn't actually recording but it got her to walk finally away! The other flight attendant, Francis **, came over and apologized for her behavior and his brevity with me regarding the beverage. He also admitted that she was out of line. He then tried to explain the ramifications of taking picture/video on a plane and how it is against FAA regulations and the law. I was not scared because I knew that what had occurred and what she had said was also probably against FAA regulations. She lost control and was behaving as if we were on the street and wanted to attack.

As I stepped off the plane, I was met by police officers. They forced me to remove the pictures of the flight attendant being aggressive with me. She was watching and I feel that she was smug because she was able to use her power to cover up her actions. She had the police officers do her commands because she knew how wrong she was. And if the "video" (that did not exist) made it to YouTube, her career would be over and the truth of what she said would come out. But I am not an ignorant consumer. I did what I was told by the officers without a fight. There is a video that does exist, ironically, and it is the on-board camera that will clearly prove what I have said is true.

I immediately called customer service after leaving the baggage claim. They told me to speak with a supervisor so I took the shuttle from Terminal 4 to Terminal 5. I had to tell a live person what had happened. I spoke with Christiane and David. They were both very attentive, listened to my story, and took notes, especially David (He is her direct supervisor). Her behavior was so bad that the couple who sat next to me gave me their contact information in case I need a witness. What I take from this experience is that JetBlue flight attendants do not feel the need to treat passengers with respect and they can abuse their power to cover up their bad behavior. Anything you do will be called an FAA regulation violation, if that suits them.

I will post this complaint on Yelp and on every blog site that I know! People must know what type of customer service your company offers. I believe the only mistake I made was not actually recording her behavior. If I would have been arrested for not deleting those files, that would have been fine with me. I should have stood stronger in my convictions. Ms. ** should be punished and I hope to never see her again. I would ask for an apology as well, but I really don't want anything to do with her. What will you do to make this right?

Knowing my son was 13 years old, I made his reservation and I also printed the above statement along with his itinerary and brought both to the airport with me. I was told at the check-in counter that there would be an $85.00 fee each way for my son because he was considered a UM. I showed the woman at the counter what I printed and asked why I was able to make a reservation online then if he was a UM. It clearly stated that you can't. The manager approached me to show me the UM POLICY he printed and asked me 'Do you see what I am looking at? That is the policy, it will cost you $85.00 each way for your son to travel!'

What an arrogant **. So I showed him the policy I had and asked him the same 'Do you see what I am looking at?'. His answer was it doesn't matter. I would have to pay the fee if I wanted my son to fly. I had to pay because my son was right next to me and he was getting a little upset, and I didn't want that knowing he would be flying. So I paid the fee. If I knew my printout would not be honored, I would have made his reservation stating he was 14, not 13 years old. I was not asked to provide proof of age.

We walked him all the way to the loading ramp at the plane, and he was picked up at the loading ramp by a friend at his final destination. This was a DIRECT flight.

Jet Blue did ABSOLUTELY NOTHING. So what was the additional $178.00 fee for? It's a fraudulent way to wring money out of a customer.

The 'cheap fare' airlines usually end up being more expensive, thanks to dishonesty and lack of truth in advertising.

All of his personal information was in the computer in advance so his family could have it in case of a disaster in Afghanistan. One would hope that they had cameras in the bag screening area. Jet Blue should be ashamed of themselves. I will tell this story to as many people as possible.

My wife turned her head away and the lady said, "You don't want to listen? You aren't flying, get off the plane". Well, we said "we paid for our tickets and we are here, let's take off". They responded by calling the Orlando Police Dept. We were then physically removed from the plane (me and my 6 kids) and held in the airport for 4 hours while being questioned by the FBI (I thought they were here to protect us from terrorists, not unhappy customers). After being held, harassed and questioned, we were free to go. They told me they would refund our money with no fees or surcharges. I just got an email from Jetblue giving me back $422 of my $1200, not credited back to my MasterCard like I paid but to a Jetblue account. Like I would ever want to fly their airline again.

I was at the end of a 2-week vacation with my family that was completely ruined by this whole situation. My 6 kids never want to fly again because they are scared to get kicked off the plane and made to sit in the airport for hours while not being allowed to speak to their parents for no reason other than the flight attendants' bad attitudes. I was told by the the supervisor "while on a plane, you sit down, shut up and listen to anything you are told to do". Also, "the only thing you pay for is a seat to move you from point a to point b". They went on to say that I did not pay for customer service, I just paid for movement from one place to another. I was promised by the supervisor a prompt refund of all my money. That was just another lie from Jetblue.

Upon check-in at the counter, Jetblue representative (Paul) asked me for pet fees again, which I forgot (in the fluster of moving back East and running late for plane) that I had already paid for. It doesn't matter because Paul saw on the computer screen that the fees were paid already. I gave him additional $200 pet fees (again, that has already been paid!). He pocketed the $200! Upon calling Jetblue and submitting a complaint to speak up (Jb's complaint department), I found out that Paul admitted to taking the money and claimed that when he "realized what had happened", he found me boarding the plane and gave me the money back. This is **! That never happened! Paul never gave me the money back!

Now, Jetblue wants to credit me as if I'm ever going to fly with them again! I gave them cash. They won't give me back what I gave them. They lock me into flying with them (and spending more money doing so) with a credit. I deserve to get back what I gave them. Paul pocketed his "Christmas money" basically. He stole both from Jetblue and from me. Don't fly with Jetblue! They are dishonest!

The agent was not very helpful and tried booking us to Hartford Connecticut when I mentioned we lived in outside of Boston and that a car drive would be 2 1/2 hours. Than she told me, we would have to pay for on transportation from Hartford to Connecticut.

Then she tried booking us through Dulles DC. She said she needed to get her supervisor for help. When she came back 15 minutes later, she said that she had no news, that they would pay for our Hotel and we could get out tomorrow. I said, I wanted to speak to a supervisor. She put me on hold. Then she came back 10 minutes later. I gave her my cell number in case we get disconnected. She then put me on hold again for approximately 5 minutes. Then she said she had Supervisor. I was then disconnected.

I called back right away on another phone. I was hoping that JetBlue would call me but they never did. I waited 1 hour and 6 minutes to get to an agent. Than when I spoke to agent with employee # 21910, she told me I only had 2 options. I said that was totally unacceptable and I wanted to speak to a supervisor. She told me it was a 50 minute wait. She then be hold and came back after 20 minutes. Long story short, after holding for 32 minutes, I was disconnected. I called back right away and held for 36 minutes to reach an agent. I asked to speak to a supervisor. I have know been on hold for 1 hour 17 minutes and counting. It have been a total of 5 hours holding and still no result.

So I am now officially 1 hour 23 minutes holding.

7 hours later, still no resolution. Flying JetBlue is like Russian roulette. They are offering that to fly us back 3 days from today. There is no weather issue and they use this excuse to get around paying. Bottom line JetBlue is not what it used to be. They just lie. Buyer beware.

Finally at 11pm, the flight was cancelled due to lack of cabin staff. Walking past other JetBlue gates noticed three other JetBlue flights cancelled for same reason. Seems to me that JetBlue had a "strike" of sorts going on. The way the ground staff handled the whole affair was disgusting, we were kept in the dark and left sitting at the gate until 11pm before the flight was cancelled. Giving the time of year and the snow storm 2 days earlier, there were no alternate flights available, until 3 days later. No thank you JetBlue I will never use your services again. Was not able to return home until 3 days later - no flight available.

Spoke with Jet blue last night and they offered to give a refund for the round-trip which was $381 or one-way $191. At that time, I wasn't able to tell them go ahead without first speaking with all the travelers. They told me that a note has been made on the account so I won't have any issues and I let them know that I would call back in the morning. I called this morning and spoke to a few different representatives and supervisors. That option was no longer available to me. The only way they can help was to offer us a connecting flight the same day or to travel a day earlier or a day later which is still the same 10:48AM flight. They don't have any other direct flights that day.

If they did, there wouldn't be an issue even if it was an evening flight. I was being very respectful and said if you cant offer us another direct flight that day because there aren't any then I would like if you can please refund us the money for the return. Its an unfair exchange to offer a connecting flight or the same flight another day. It's not the customers fault they don't offer any other direct flights and its also very unfair that they we are now forced to travel on the only option which happens to be so early in the morning.

I am in shock at how I was spoken to after calling a few times and getting nowhere. They gave me such attitude and spoke to me in the most disrespectful way. By a supervisor I was told well I have no reason to stay on the phone with you anymore so when you decide you want to be reasonable then you can call us back but until then and she hung up.

On another call, which was the last one I was told that I am being a very dramatic b** at which point I was in utter shock that someone was even speaking to me this way. Everyone I spoke with which were about 6 different representatives and supervisors everyone had an attitude to them. I wasn't asking for anything that was unreasonable. I asked to be provided another direct flight option, if you don't have one then you should be willing to accommodate the passengers with a refund.

We were awaiting that current inbound flight from JFK as it was the plane that would take us to JFK as FLT 51 at 11:10AM. At 10:10AM, a very "matter of fact announcement" was made that the current inbound flight from JFK would now become the new outbound flight to Orlando. Period. Passengers scheduled on FLT 51 to JFK would have to wait for another plane. No explanation was made other than "if you have connections, get on line". Here we were with a connecting flight out of JFK, we would miss along with many other passengers with connecting flights that they would miss and we were all displaced by another planeload of passengers going to a final destination location of Orlando. Our departure to JFK went from 11:10AM to 1:45PM. We did make a later flight from JFK to Ft. Lauderdale but of course, got in several hours later than planned.

I can understand delays for mechanical difficulties on my plane or weather problems. I cannot understand a plane going one place is delayed by having been given to passengers on another flight with mechanical problems going someplace else, especially when those passengers do not have to be concerned with connecting flights as they are going to Orlando, FL. The Jet Blue gate agents said that they had never seen this type of switch made under those circumstances. No explanation was given as to why that ** decision was made. I find it absolutely outrageous that Jet Blue would choose to disrupt the connecting flights of an entire planeload of passengers simply to get another planeload of passengers to a final destination point earlier. It's unconscionable!

Their response was that strollers are not covered and that it is in the legal section of the Jet Blue website. What they failed to mention is that the legal section is in fine print at the very bottom of the page that I am sure hundreds of people do not read. I am really disappointed that they did not tell me this when I checked in my stroller or failed to mention when I booked my tickets. Have I known this, I would have taken my stroller to the gate.

Jetblue abandoned us! They refused to provide the following for the 37 of us: hotel, food, transportation, compensation for lost wages, extended child care services, missed medical appointments and missed college classes. We were forced to provide food and rent enough vehicles to get 33 people home which was a 12-hour drive. Plus, additional charges for dropping off at another state, food, and gasoline. Four of us had to purchase full-fare tickets to be home on Monday for work and school.

I am just trying to get to my brother's wedding. I booked these tickets way in advance. I don't know what I did wrong to deserve this. This case will be reviewed by a complaint specialist at the Better Business Bureau and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

Even though the plane was there and my seat was empty, they would not let me board the plane. Instead,I am enjoying an overnight at JFK. Now keep in mind, Kim, the stewardess, was one of the very first off and she made her connection through Syracuse, NY to make it home. I, on the other hand, did not make it home to my family and the inherent responsibility there. It was amazing how arrogant the employees were. I was at their mercy and their attitude was that if their planes are late and they close the door in your face, they can't be held accountable. Fire Jet Blue!

In all that wait, I was never contacted by Jet blue. When I call to inquire about the process, I was told my call would be cut off if I did not calm down. I tried my best to explain my frustration with the process, without being vulgar.

After waiting a full 105 days without my belongings, I was finally told Jet blue would only reimburse me for $693. My claim was for $3100! Jet blue even encourage me to go through my home owners insurance to recover my belongings. Even to receive the $693 that they want to give me, they require me to sign a waiver. All I ask is that Jet blue return my belonging.

My vacation was ruin. I had to spend money on clothing. I seriously felt like Jet blue has no consideration for what I went through at their incompetence. Even when I complained, they seem to not care.

Cancellations must be made by calling 1-800-JETBLUE (538-2583).

All flights require a three-day advance purchase, including changed flights.

So I decided to call JetBlue, cancel it and told her (Angie) my story. She then contacted a trueblue rep for me by the name of Tammara. She was very rude and not helpful. I told her my story, only for her to tell me that there's nothing they can do. I don't get it. Where is the security for JetBlue? I still can't believe it. So I had to book a Florida trip just because I have and had no intention to go to Jamaica. I am very furious that they charged me a $200 cancellation fee. I want something done on this matter.

The website has technical difficulties by the time it comes back up, all tickets/seats are gone and it cost you more. I feel that the first quote should be honored and that the JetBlue website be looked into. By the time it comes back up, you cannot get a flight; monetary difference. First I was told a price of $162.00, they took my credit card information, and then they came back with a different quote. I was picking up my 86-year-old mother who cannot fly alone.

They insulted me by judging the reason for my cancellation. I got miles on my True Blue account but they charged my $100 for the change. That is why I bought the insurance! This business is a sham. I intend to alert airports and media to their disgusting practices. I am horrified that these people get away with this. Economically, I have lost $121. Physically and mentally, I am stressed to the maximum that I can handle at this time in my life and the fact that they are the determiners of my life is unfair.

I don't expect them to be responsible for lost items on the plane but this was a small child that they were supposed to be overseeing and this service I received from them is very poor, because the item went missing while under their care. It would be best if he was in the care of a stranger and I took my chances. The representative have stopped communicating with me which I think is very unprofessional and disrespectful. If this was an older child on this service, I would understand the situation but thy need to use more discretion depending on the age of the child on this service and use better judgement. My child is without his DVD player and his spider man DVD that he was using in it. This service is $75,and I guess I paid for no service at all. I am just getting the don't care attitude from the airline and left to just stand the loses.

We checked in with no problem and my daughter was already on a harness. We gave our boarding passes to gate crew and they even said how cute my daughter (23 months old) was (she was wearing bright red harness). Then we get to our seat and everything was fine. My 23 month old has her seat that we bought and paid for. We are the first passengers on the flight. My daughter is buckled into her seat with her harness and the flight attendant walks by and smiles. Then the cabin doors close and we are taxing down the runway.

Then the same flight attendant comes up and starts talking to my husband about my daughter’s seat that we paid for. She tells him because she is 23 months old, my daughter must sit in his lap during takeoff and landing. Then I got involved. I informed the flight attendant that is dangerous and I am not risking my child’s life. We both informed her we have paid for the seat and she said that does not matter and if we do not follow the rules, she will get her supervisor. I inform her to get him. My husband said, “Why this is a problem now?” We came to Orlando on JetBlue with this harness and a seat. No one said anything.

One of the flight attendant said, “I am sorry but FFA regulations require that any child under 24 months must sit in lap or a preapproved harness.” Then tells us our harness was not preapproved. Then another flight attendant gets involved and says we would have to go back to the gate. I said, “Get the supervisor, please.” They both steer at me and then one leaves and starts bring flight books to me and putting it my face. I said, “Please, stop.” She just looks at me.

Then we start back towards the gate. A male supervisor comes on and asks me to step off the plane while we discuss this. I ask him is the plane going to leave without me. He informed me it was a possibility. I just looked at him and said no! We did not have any problems with the flight going to Orlando why are we having problems now. No one said anything when we checked in or when we bought the ticket. I told the supervisor I have tickets and it is not in the fine print. He told me that was an IT issue. Then tells me we need to put my daughter in my husband lap during takeoff and landing. I said no that is dangerous. Then the flight attendant starts talking about my baby getting crushed from my husband if she wears the harness in his seat. When I hear that, I was crying. I ask if there is a car seat. He says they do not keep those. Then another supervisor comes on and says, “I will go get one.” We have them. Then the first Supervisor just looks at me. Then the 2nd supervisor said, “Sorry, we are out.” Then a third one comes on and apologized. She said she is the in-flight supervisor. Everything is fine. Then says my daughter can ride in her seat.

We were an hour late leaving. Right before we left. A man came up to me and told me he is with the FBI. No, I am not joking. He said he is with the FBI. He told me I should take care of any discrepancies before flight. I said, “What,” and looked at my husband. I was thinking we did not have problems before the flight. Since all this started as we were taxing down the runway, it did not make any since what he was saying. My husband waved him on. He left and why would he say that unless he was told a different story.

We left the gate just a little bit over an hour late. Everything was fine until beverages were being requested or given out. We asked for bottle water and just got odd looks with no eye contact. She walked away and brought the people in front of us water and the ones in back of us. It took 55 minutes for us to get bottle water. There was turbulence. However, that was said after everyone but row 19. My family was the only ones on row 19. That was the entire contact we had on flight with them.

I got sick on the flight right before landing. I threw up in the little bag in the front. We were very close to the last ones leaving the flight. One of the flight attendants was cleaning and throwing things in trash. I asked her if I could throw this in the trash. She said yes and I put it in there and walked away. As I am walking away, she yells, “Did you use this?” I said nothing. Why would I throw a sick bag in the trash, if I had not used it? She yells, “I need to come back and throw this away.” I just kept walking. I am thinking this is ridiculous. This entirely was poor customer service and a power trip.

The in-flight supervisor wanted us to do exactly what we were doing. She said she was sorry for this situation and pat me on the back. The flight attendants did get on the load speaker and tell all the passengers sorry for the delay. The flight attendants never said a thing to my husband or me. They just stared at us. If they were trying to make us uncomfortable, they did. However, I do not have to fly that way again.

I asked for a refund and was told yes, they could do that and that would take about 10 days. It only took "right now" to charge my account. How can they keep my money for 10 additional days? The refund they offered me was short by $8, a "credit" I received for overcharging me on the original fee. However, it costs $15 to use this credit. How stupid is that?

This is absolutely outrageous since every other airline allows you to cancel entire flights with no fee as long as its within 24 hrs, but with JetBlue it's only 4 hrs and all we were attempting to do was correct the flight time because of the way it appeared on the website was very confusing. The Best thing about the whole situation is that they stated is: We don't overbook our flights and that is why we have this fee, BUT when I viewed the flights, there were only 7 other bookings for that flight, yet they don't overbook like other airlines do!!! This is crazy and I strongly like I am being scammed especially when there are over 50+ other seats still available on the flight that we accidentally booked. What consumer rights do I have?

I've tried speaking with managers but nothing helps. I filled out a dispute form and mailed it to Bill Me Later with a receipt showing the Jet Blue refunded the money and Bill Me Later still says they didn't receive the money. The flight was on 8/15. It is now 9/22. They said it takes a few days for refunds to be processed but it has been 38 days since the flight was cancelled. I realize that this is a minor amount of money but it is still my money. I was not provided with any service for it and these companies should not get to keep it for no reason.

I incurred additional parking charges as well as hours lost from work by leaving early for a flight that I did not take.

The supervisor came out and looked at us and then proceeded to help another customer. While still standing at the ticketing desk the agent who had checked on the tickets came by and asked if we were still being helped. We told him we were still waiting for assistance. He checked and the two tickets on American had been sold. He told us he could get us to Fort Lauderdale and we would have to shuttle to Miami where we might be able to get a flight to Aruba.

We were finally traveling around 9:30 am. We got to Miami from Fort Lauderdale and American Airlines had a flight to Aruba at a cost of $1600 for two one way. Jet Blue did refund $600 of our money and then charged us $300 to go to Fort Lauderdale. Total cost to us went from $1600 round trip to $2,900 plus the cost of replacing items due to our luggage being lost. We had reserved a car in Arube with Hertz and thet had closed so we had to pay cab fare to La Cabana Resort. The next day we had to pay cab fare back to the airport to pick up the rental.

Total cost for cabfare was $60. We wer supposed to arrive in Arube at 2:00 pm, instead it was 11 pm. We lost the whole day and had to pay additional airfare money thanks to Jet Blue and their por customer service. After our flights were cancelled we walked to every air line in RIC and was told Jet Blue should have been helping us. Only after returning to the Jet Blue desk and advising them of what the other airlines were telling us di they help. They stated they could not because Jet Blue did not have a relationship with any of them. We flew Jet Blue back from Aruba to New York and they cancelled two more flights to Richmond which got us to Richmond around midnight.

We would like the $1300 fee that was the balance Jet Blue was paid refunded. Our vacation started out and ended as a nightmare!

We had to call several motels, in order to sleep few hours and rest until check out, and the only available near the airport was JFK Hotel, which resulted a less desirable hotel, we couldn't step in the shower, and the glass window never closed making us feel unsafe. My aunt's blood pressure got high, and had to take a medication. We were so tired, that we didn't want to change hotel at that time of the night (4am).

Next day we went to the airport to get into the Internet and find a decent Hotel to stay the rest of the days we had to stay at New York. We didn't go away from the airport, because we didn't want to pay for travel to the city. We stayed at the Hampton Inn, and shared a room for the 4 of us to reduce expenses. The total was $549.85 fo the 2 nights + the Motel the first night $150. We added expenses for food, around $50/day/person... $600, days that we lost from work, and other miscelaneous expenses that we had because we didn't expect it. Also we had to put gasoline to a friend's car we used to get to Ponce, because that was our original destination, not San Juan.

"Dear Jean: Before replying again, please take the time to actually read our submitted complaint and re-review JetBlue's own Bill of Rights. Afterwards, kindly reply how the delay of Flight 647 on June 8, 2008 does not entirely meet JetBlue's definition of "Onboard Ground Delay." I will reiterate, weather, traffic control, or any other cause has absolutely nothing to do with Onboard Ground Delays and issuance of vouchers. Again, weather has absolutely no relevance whatsoever. As for your insistence that JetBlue is doing us favors, no this is exactly the opposite. JetBlue is trying to make excuses to cover up for its own failure to take accountability for what should have been an innocuous situation. As we wrote, your actions have been utterly deplorable.

"Again, kindly read our letter again, review your own Bill of Rights, and then respond, identifying the basis upon which you objectively have determined that this delay is not an Onboard Ground Delay. Also, be assured that we are taking this matter seriously and are reporting this entire situation to FAA and consumer groups. JetBlue should be absolutely ashamed at how little customer relations apparently means. For shame! Regrettfully a JetBlue passenger, Hans

From Jet Blue: "Dear Mr. L., Thank you for your email to JetBlue. We regret the circumstances which have prompted your message

and appreciate the opportunity to respond to your comments and concerns regarding your recent flight. We regret to hear that flight #647 was delayed extensively on June 8, 2008. We realize that this was an uncomfortable and frustrating experience for you. At JetBlue we recognize the negative impact delays and cancellations have on our valued customers? important lives and plans and we make every effort to avoid them whenever possible. However, once in a while a weather, or Air Traffic Control issue, makes a delay necessary to ensure the safest possible operation. We hope you will accept our sincere apologies for the inconveniences you were caused on this occasion.

"Our System's Operations Team has carefully reviewed the details of flight #647 and has determined that the delay of your flight was not controllable. However, each customer has been issued an electronic JetBlue voucher in the amount paid for the oneway fare. These vouchers were issued as a goodwill gesture because of the length of time our customers were inconvenienced. The actual delay falls under? Uncontrollable Irregularities? due to a weather event. Therefore, we must respectfully deny your request for any further compensation.

"We realize that this is not the solution you were hoping for and we apologize for any disappointment. We do appreciate you taking the time to send us your feedback as it allows us the opportunity to review our service to ensure that our customers receive the appropriate compensation when flight delays occur. We truly value you as a JetBlue customer and hope you will choose to fly with us in the future. We
would appreciate the opportunity to provide a new and positive experience. Sincerely, Jean, Customer Commitment Crew JetBlue Airways

Crewmember 18984"

"Dear JetBlue: We are contesting your arbitrary decision to issue credit in the amount of a one-way fare instead of the roundtrip fare due to the Onboard Ground Delay of Flight 647 at JFK on June 8, 2008. Your decision blatantly, negligently and inexcusably disregards the JetBlue's Customer Bill of Rights which, in clear terms, provides for issuance of a voucher in the amount of the roundtrip fare in the event of an Onboard Ground Delay of more than four hours. We demand and expect that you will immediately correct your error without further excuse or delay. Facts Surrounding the Onboard Ground Delay / Cancellation of Flight 647.

"The following is a sequence of all relevant events surrounding the Onboard Ground Delay and cancellation of Flight 647 from JFK to SFO on June 8, 2008: 1. We checked in and boarded JetBlue Flight 647. 2. Flight 647 pushed back from Gate 7 at approximately the scheduled departure time of 5:55 PM. 3. Within minutes, Flight 647 came to a stop on the tarmac and the captain announced that there was
a queue for arriving and departing flights in and out of JFK as a result of approaching storms. 4. After more than an hour, the captain announced that all arriving and departing flights to JFK were halted due to lightning. 5. The captain announced that because Flight 647 was running low on fuel, they were considering alternative flight routes in lieu of returning to the Gate to refuel in order to preserve the
current place in queue. 6. The captain announced the decision to redirect Flight 647 to Salt Lake City to refuel and then continue to SFO. 7. After approximately five hours, the captain announced that Flight 647 had run too low on fuel while waiting on the tarmac and had to return to the Gate to refuel. 8. At approximately midnight and around six hours after pushing back from Gate 7, Flight 647 left

the tarmac and returned to the Gate.

"9. Minutes later, the captain announced that pursuant to instructions from an airport agent, Flight 647 was cancelled because continuation of the flight would cause the crew to remain in the cabin longer than federal regulations permitted. 10. Flight 647 was the only flight departing from JFK on June 8, 2008 to be cancelled. 11. After deboarding Flight 647, JetBlue representatives 1) informed us that because the delay and cancellation of Flight 647 was due to weather, JetBlue was not responsible and hence would not provide any compensation or assistance for overnight accommodations, and 2) rescheduled us for a Monday morning flight to Oakland.

The facts here fully satisfy each element. Flight 647 boarded and pushed back from Gate 7 at approximately the scheduled departure time of 5:55 PM. The flight then remained on the tarmac and never left the ground during the entire ensuing delay. This delay lasted approximately six hours after the scheduled departure time whereupon the flight was cancelled. Moreover, contrary to what JetBlue representatives interject without any contractual basis, the cause of the delay is wholly irrelevant. JetBlue representatives have asserted that because the weather and not JetBlue's actions caused the delay, we are not entitled to compensation in the amount of a roundtrip fare. One representative even suggested that JetBlue is doing us a favor by offering a one-way fare voucher. This assertion is contrived and adds insult to injury. Section 37(F) explicitly states that a delay that meets each element set forth above qualifies as a Ground Delay regardless of cause. Hence, the cause of delay has no bearing on determining the appropriate amount of compensation.

Accordingly, the JetBlue Contract indisputably obligates JetBlue to issue us a voucher in the amount of the roundtrip fare that we paid, not the one-way fare that has been given. JetBlue Cannot Assert Departure Delay as the Basis for Issuing Only a One-Way Fare Voucher Because the Delay of Flight 647 Delay Does Not Constitute a Departure Delay. During phone conversations with JetBlue customer service, the representative informed us that because JetBlue considered the delay of Flight 647 to be a Departure Delay, we are entitled to a voucher equivalent only to the one-way fare. This determination is incorrect under the terms of the JetBlue Contract. Section 37(D)(3) provides that: In the case of a Departure Delay, as defined in Section 1, that is caused by a Controllable Irregularity, as defined in Section 1, Customers will receive the following compensation....

Again applying the "Four Corners" rule, the delay of Flight 647 does not meet the criteria for a Departure Delay. First, this delay is not caused by a Controllable Irregularity. As pointed out by the JetBlue representative and consistent with the facts, weather was the original cause for the delay and eventual cancellation of Flight 647. Because weather is a force majeure event, section 37(D)(3) does not apply. Second, Departure Delay only pertains to the timeframe prior to push back from the Gate. The approximately six hour delay of Flight 647 occurred in its entirety after pushing back from the Gate. Therefore, because the delay of Flight 647 cannot qualify as a Departure Delay, there is absolutely no basis to assert section 37(D)(3) as justification for issuing compensation in the amount of a one-way fare instead of the full roundtrip fare.

Conclusion: The JetBlue Contract unquestionably categorizes the delay of Flight 647 as an Onboard Ground Delay of more than four hours. By failing to honor the explicit terms of the JetBlue Contract, it is apparent that JetBlue has chosen to arbitrarily concoct a flawed interpretation to justify issuance of a voucher in the amount of a one-way fare. We can only presume this decision is based on financial considerations at the expense of customer satisfaction. Such an act is deplorable,particularly given that JetBlue adopted the JetBlue Contract in response to public uproar and customer dissatisfaction.

Accordingly, we demand and expect that JetBlue will take responsibility, apologize for this underhandedness, and honor its obligation, thereby immediately issuing to each of us a voucher in the corrected amount of the roundtrip fare that we paid.

I wrote a letter of complaint to JetBlue and was told that, unbeknownst to me and my family when we boarded the flight, that JetBlue had internally coded our tickets as standby due to an error made at the counter in JFK leading to confusion of seat assignments and too many people being cleared to board(quoted statements are from JetBlue's written response to my complaint). As a result, JetBlue has refused to provide reasonable compensation consistent with their Contract of Carriage agreement (in which JetBlue promises to pay $1000 per ticket as a denied boarding payment for overbooking) and with Fed Reg. 14 CFR 250.9.

My children are still traumatized by this incident and I cannot believe that JetBlue continues to refuse to right their obvious wrong. I've been in touch with officials at the Aviation Complaint (and Enforcement) Division of the DOT, who informed me that, based on their review of my documents, they are investigating my case for apparent violations of Fed Reg. 14 CFR 250.9 by JetBlue. I would welcome all attorney inquiries in this matter.

We were on this plane since 1:40 PM CA time. We were waiting to get into the terminal - finally we were told that we would be going to the terminal at Stewart and that anyone who wanted to get off could but the flight and the baggage would eventually be going to Kennedy Airport the final destination. We were finally told we were going to the terminal. As the plane started to taxi to the terminal they annouced that we finally got clearance to go to Kennedy and that is where we were headed.

By this time some of the people had made arrangements to be picked up at Stewart - and now were being told that we were not going to the terminal at Stewart but going to Kennedy. There were a few irate people and they decided not to buckle their seat belts because they wanted to get off the plane. Finally after arguing with the Stewardess - she told the passenger that it was up to him if he did not want to buckle his seat belt that we were going to Kennedy. We finally reached Kennedy about 4:45 AM. Are we entitled to any time of compensation.

$39.00 late fee

For me I think that this isn't right because she was on time but wasnt the only person left behind and for me they over booked the flight by selling more tickets than seats available. She also told me that two others people was trying to get on the plane and said to the agent to charge them any amount of money for them to get on the flight and the agent said to them that the flight was booked and full. Can you tell me how a flight can be booked and full when there were around 15 people trying to get on this flight? Who already pay for their tickets in advance?

This happened this morning at Jet Blue Airline, Terminal 6 in JFK in Queens, NY, Flight 733 at 6:05 am from New York (JFK) to Santiago, DR (STI). For me this ridicules because I remember I flight one time with them and they was calling by flight number to be check when was almost time to departure. My mother never hear them call to let know the people the flight was closing at certain time and also I think this is a nasty way for them to be stealing money from they customer. My mom already told me that she would never flight again through this airline and I understand her with her age and also not having a good customer service to provide her with the service in her language. I appreciate if you do something about this matter.

The consequences was that she already lost $100 dollars more that she had to pay to be able to get a seat on the next day flight. The price for the flight was $255 dollars and we had to pay $ 100 dollars more to get a seat on the next one way flight for the next day which is Wednesday, May 14 at 6am. Know, this is going to be another day for her to wake up early and when she doesnt get the sleep that she needs she gets sick. In the morning her blood pressure was little height and when she came back home she got worst. Also she is very sick with her inconsistent blood pressure that at the moment cant be control; it goes height as it goes down. She also had to wait standing outside with two suitcases and a carry on for up to hour and a half until I got someone to pick her up, since I was by myself at the house with my two sleeping kids. For her to be standing up for a long time makes her feel a lot of back pain and tire. She has spine disk dislocation which is even worst for her to be standing up for a long period of time.

The economic consequences was that the credit card initially used to purchase the ticket has been charged double. Also, the inconvenience of staying on the phone long periods of time to deal with error and remedy it.

We paid them $1335.00.

So I just want to let you good people know that I would stay clear of Jet-Blue like the plague. Their prices are not worth the eventual cost..

I was suppose to meet someone in NYC for dinner. Instead I had to sit in a closed terminal in VT and be hungry.

I sent an email to David Neeleman, chairman of Jet Blue. I got an automated response that my email should be sent to his assistant, Carol Archer. I re-sent the eamil to Carol Archer and her response was that there was no space on their flights from NY to Ft. Myers, FL. I again checked and found that there was space on several flights if I paid full fare.

I sent a second email to Carol Archer and to several other officers at Jet Blue; I copied David Neeleman,Dave Barger, the COO, and several other executives. I got a telephone call from Sue Tucker, manager of customer committment. I explained my situation; Ms Tucker told me that Feb 15th was not a blackout date but that there were restrictions on the use of Awards points. Ms Tucker agreed with me that the Jet Blue website did not provide a clear explanation that there were restrictions on the use of Awards points on certain dates. She offered to let me use the Awards points to buy 2 return tickets from Ft. Myers, FL for Feb 18 but I would have to pay full fare for 2 tickets from NY to Ft. Myers. This was no bargain. I could have obtained the 2 return tickets without her help. The return tickets were half the price of the tickets from NY to Ft. Myers.

My daughter just graduated and her husband is still a student. The purpose of the trip was to attend a conference related to their studies. In planning the trip they were counting on only one having to pay the fare. What was going to cost about $450 now will cost about $900.

My husband and friend had no reason to believe that checking in at this time would lead to not boarding. The automatic kiosk printed an oops ticket; they searched for help from someone behind counter (woman named Mike) who did not assist.