Jetblue Reviews

We were on this plane since 1:40 PM CA time. We were waiting to get into the terminal - finally we were told that we would be going to the terminal at Stewart and that anyone who wanted to get off could but the flight and the baggage would eventually be going to Kennedy Airport the final destination. We were finally told we were going to the terminal. As the plane started to taxi to the terminal they annouced that we finally got clearance to go to Kennedy and that is where we were headed.

By this time some of the people had made arrangements to be picked up at Stewart - and now were being told that we were not going to the terminal at Stewart but going to Kennedy. There were a few irate people and they decided not to buckle their seat belts because they wanted to get off the plane. Finally after arguing with the Stewardess - she told the passenger that it was up to him if he did not want to buckle his seat belt that we were going to Kennedy. We finally reached Kennedy about 4:45 AM. Are we entitled to any time of compensation.

$39.00 late fee

For me I think that this isn't right because she was on time but wasnt the only person left behind and for me they over booked the flight by selling more tickets than seats available. She also told me that two others people was trying to get on the plane and said to the agent to charge them any amount of money for them to get on the flight and the agent said to them that the flight was booked and full. Can you tell me how a flight can be booked and full when there were around 15 people trying to get on this flight? Who already pay for their tickets in advance?

This happened this morning at Jet Blue Airline, Terminal 6 in JFK in Queens, NY, Flight 733 at 6:05 am from New York (JFK) to Santiago, DR (STI). For me this ridicules because I remember I flight one time with them and they was calling by flight number to be check when was almost time to departure. My mother never hear them call to let know the people the flight was closing at certain time and also I think this is a nasty way for them to be stealing money from they customer. My mom already told me that she would never flight again through this airline and I understand her with her age and also not having a good customer service to provide her with the service in her language. I appreciate if you do something about this matter.

The consequences was that she already lost $100 dollars more that she had to pay to be able to get a seat on the next day flight. The price for the flight was $255 dollars and we had to pay $ 100 dollars more to get a seat on the next one way flight for the next day which is Wednesday, May 14 at 6am. Know, this is going to be another day for her to wake up early and when she doesnt get the sleep that she needs she gets sick. In the morning her blood pressure was little height and when she came back home she got worst. Also she is very sick with her inconsistent blood pressure that at the moment cant be control; it goes height as it goes down. She also had to wait standing outside with two suitcases and a carry on for up to hour and a half until I got someone to pick her up, since I was by myself at the house with my two sleeping kids. For her to be standing up for a long time makes her feel a lot of back pain and tire. She has spine disk dislocation which is even worst for her to be standing up for a long period of time.

The economic consequences was that the credit card initially used to purchase the ticket has been charged double. Also, the inconvenience of staying on the phone long periods of time to deal with error and remedy it.

We paid them $1335.00.

So I just want to let you good people know that I would stay clear of Jet-Blue like the plague. Their prices are not worth the eventual cost..

I was suppose to meet someone in NYC for dinner. Instead I had to sit in a closed terminal in VT and be hungry.

I sent an email to David Neeleman, chairman of Jet Blue. I got an automated response that my email should be sent to his assistant, Carol Archer. I re-sent the eamil to Carol Archer and her response was that there was no space on their flights from NY to Ft. Myers, FL. I again checked and found that there was space on several flights if I paid full fare.

I sent a second email to Carol Archer and to several other officers at Jet Blue; I copied David Neeleman,Dave Barger, the COO, and several other executives. I got a telephone call from Sue Tucker, manager of customer committment. I explained my situation; Ms Tucker told me that Feb 15th was not a blackout date but that there were restrictions on the use of Awards points. Ms Tucker agreed with me that the Jet Blue website did not provide a clear explanation that there were restrictions on the use of Awards points on certain dates. She offered to let me use the Awards points to buy 2 return tickets from Ft. Myers, FL for Feb 18 but I would have to pay full fare for 2 tickets from NY to Ft. Myers. This was no bargain. I could have obtained the 2 return tickets without her help. The return tickets were half the price of the tickets from NY to Ft. Myers.

My daughter just graduated and her husband is still a student. The purpose of the trip was to attend a conference related to their studies. In planning the trip they were counting on only one having to pay the fare. What was going to cost about $450 now will cost about $900.

My husband and friend had no reason to believe that checking in at this time would lead to not boarding. The automatic kiosk printed an oops ticket; they searched for help from someone behind counter (woman named Mike) who did not assist.