Jetblue Reviews

My family and I have been flying JetBlue from Orlando, Florida to Montego Bay, Jamaica since 2008. First, it is a direct flight and Second, the price is absolutely right. Twice a year we booked tickets with ease at jetblue.com where we selected our own seats and paid for extra luggage at a discounted rate. We accumulated so many Frequent Flyers’ miles it paid for two round trip tickets twice. We were such frequent, model flyers we were upgraded to Pre-Check. The entertainment (TV) is not what it used to be where you had access to movies, Bravo, CNN and satellite radio. Our last flight, December 2019 you could access the movie channels. Anyway, the flight has always been smooth, on time, well stocked with eat all you want snacks and beverages and well staffed with hardworking, friendly Flight Attendants and Pilots.

We’ve been flying JetBlue for years. The price of the flights are reasonable and we almost always find not only the dates but the times that are convenient for us. The planes and seating are very clean, and if you’re hungry but don’t want to pay for a meal you can ask for as many snacks and beverages as you like.

I was stranded on a connecting flight due to weather. I don't fly often so I was very upset. The desk person was very kind and understood my nervousness. She made another reservation the next day, which was the next flight out from JFK. She also helped me find a nearby hotel that had transportation to and from the airport. She went out of her way for me and I will be forever grateful,

The reason I fly Jet Blue is because the seats are roomier and more comfortable. I do like the legroom. Even though I am short I like being able to stretch out my legs. Also, most of the time my plane is on time. The flight attendants are very nice and are always helpful. The planes are clean. Usually a good movie is going to be shown. I would recommend them. I wish they would fly to all the cities.

JetBlue is the best North American airline by a tiny margin over Delta. The planes are new and comfy with heap of legroom and there is entertainment on all of the planes. The seats feel sleek and the mood lighting is very cozy. The free snacks and drinks were lovely and the service was always friendly and professional. Would do another flight on jetBlue for sure. Also, we landed 1 hour early. How's that for a nice change?

It use to be a nice airline. My kids were always excited to fly on JetBlue. Not anymore! They canceled my original flight. Try to call their customer service. 90 minutes hold time! My flight from Austin to New York was 3 hours delayed. Only JetBlue airline. Old, small and dirty airbus. Not enough space for carry on luggage. And we had 5 seats. I had to check in all the bags. I forgot to remove my headphones from the bag and had to pay $6.00. So my 10 years old can watch. Stay away from this company!

I booked a trip to Florida through them for April 2020, due to Covid THEY cancelled the trip and when I asked for a refund they would just give me a credit to use in a year timeframe, that was already wrong! I didn’t when I was able to travel again! Anyway this year I was able to organize a trip to Florida again with my family and contacted them for the booking, I choose the hotel (Hilton) for the first part of the vacation and I ask am advice for something similar for the second part of the vacation. I took their suggestion as good or similar level and I end up in a place that was a joke! The pictures of the hotel totally unreliable! The place was dirty, smells bad and instead of a resort looks like a motel! A cheap one too. We called Jet Blue customer (since they strongly suggested this hotel) and ask for a new accommodation for the remaining period but they said that they could help us to book a new hotel but they won’t guarantee the refund for this one!

I am scheduled to fly JetBlue in a few days on a return trip. They cancelled my flight and now instead of getting home at 8PM I am flying home overnight, making two stops on a 14 hour trip. Unacceptable.

People may be surprised how far Jetblue has come. It was very overlooked in the beginning but they travel to many more destinations now. They have a loyalty program that even allows you to pool your points with others. Many more options all around so don't count them out.

After having to hold for about 30 minutes, I finally got to talk to Sarah. We had some questions on the "carry-ons" and our reservations were somewhat complicated. We spent another 25 minutes to get everything squared away but Sarah did a great job cooling me down after our long wait and we're looking forward to our non stop flight.