Jetblue Reviews

On Monday July 11 we joined the line outside at JFK to check on our bags. We were in the line for more than an hour. We were frustrated and about to miss our flight to Montego Bay. The guy at the counter was not very courteous but I didn't argue. My friend went inside to the Kiosk assistance desk where we met JENEA who was the total opposite of what we got outside. I praise her because we had grown frustrated with the process, there were thousands of people in the airport and she somehow managed to calm us down and send us on our way. Please let Jenea know how grateful we are for the professionalism she displayed and we look forward to seeing her again.

Very happy about my flight experience on JetBlue from Tampa to JFK and back to Tampa today…great service! JetBlue is #1 in making flying safe for its customers! Punctuality is a priority and staff is professional and courteous always.

I wanted to share a positive experience with JetBlue Lost & Found. A few weeks ago, I accidentally left a passport wallet on a JetBlue flight. Inside were two passports, my work permit, and my Social Security card—essentially some of the most important documents I own. As you can imagine, I was extremely stressed. At first, I was concerned by how automated the lost-and-found process seemed. There wasn’t much direct communication, and it was difficult to know whether my items had actually been found. Waiting for updates was nerve-wracking. That said, the system ultimately worked exactly as it was supposed to. My items were located, processed, and shipped back to me, and today I received everything safely. Not a single document was missing.

I thought Jetblue was jetblue .. They are jet good! Fantastic experience, service on time flight crew and snacks! But the inflight crew fenomenal!

If I could give JetBlue zero stars, I would. After our flight was canceled, my five-year-old autistic daughter and I were stranded at the airport for approximately nine hours. She became severely overstimulated, had to sleep on the airport floor, and did not have access to necessary medication. I repeatedly sought assistance, yet I felt her disability-related needs were not handled with the urgency or compassion the situation required.

Terrible! In one week they have canceled and delayed two out of three flights! They have caused me to miss my first night in my destination, costing me money. It's tedious and cumbersome to reach a representative and they offer minimal compensation or options for their mistake and incompetence. Save the headache, use a different line.

At the information desk, we were rebooked onto a flight for the following evening, 24 July 2026. We were also informed that JetBlue would provide hotel accommodation for the overnight delay. However, despite these assurances, we were not provided with a hotel, meal vouchers, or transportation. As a result, we were forced to spend 24 hours in a foreign country entirely at our own expense, without any assistance from JetBlue. We later submitted our receipts for reimbursement, only to receive a denial. Response stated that the disruption was caused by operational rotation issues. The reason for the disruption is an internal operational matter for JetBlue and should not be the responsibility of passengers.

## **JetBlue Airlines: A Chaotic, Misleading, and Completely Family‑Unfriendly Experience.** My recent attempt to book an unaccompanied‑minor ticket with JetBlue was one of the worst customer‑service experiences I’ve ever had. The original flight price — **with taxes included — was $168.40**. Simple enough. But the moment I was transferred to customer service, everything became a mess. The first representative told me the unaccompanied‑minor fee would be **$150 plus $129 in taxes**. After being hung up on multiple times, I finally reached another representative who repeated the same information — except now the fee had changed to **$139**. No explanation. No consistency. Just random numbers as if JetBlue makes up fees on the spot. Then the situation got even more ridiculous.

The worst airline ever. Aware of crew shortages take passenger money for a service they know couldn't comply. Stay away from Jetblue or you will be another unsatisfied passenger after paying full price airfare. They will be laughing and making fun of you after they make a fool of you. Do not recommend.

We tried to check in online. The website wouldn’t work. It kept showing an error message. At the airport, they made us wait until the flight was fully boarded and then auto-assigned our seats. We were sitting miles away from each other. Staff were really not helpful and extremely patronising. I struggle with flying, and given it was a 7-hour flight, it made the whole experience horrendous. I hated every minute of it.

This airline used to be good, what happened?? We arrived at the airport for our return flight home to SF from Boston. While waiting at the gate, the airline announced a delay because the pilot was “stuck in NYC”. After waiting about an hour, JB cancelled the flight without any explanation. We left the airport and got a hotel room back in Boston. JB tried to rebook us on a flight 3 days later! No thanks. We booked with Delta a day earlier than JB’s best option. My wife did get a call back about 8 hours later and the customer service was helpful but too little too late. We’ll see how much we get reimbursed for hotel and food as I can’t comment on that at this time.

As a loyal customer who has flown with JetBlue forever, this experience was deeply disappointing—especially since it’s a first for everything. ​I completely understand that mechanical issues happen and that no one can control the weather. In fact, my first point of contact, Christian, clearly explained that the issue was mechanical.

This was, without question, the worst experience I have ever had with an airline. What should have been a simple trip turned into an exhausting and incredibly frustrating ordeal, with delay after delay and, ultimately, canceled flights. The complete lack of reliability was unacceptable. Travel plans were disrupted, time was wasted, and the entire experience created unnecessary stress and inconvenience. What was even more disappointing was the way the situation was handled. Customers should not have to repeatedly deal with delays and cancellations without clear communication, meaningful assistance, and accountability. I understand that unexpected issues can happen in the airline industry. What I do not understand is how an airline can repeatedly put its customers through this level of disruption and leave them feeling like their time and plans simply do not matter.

Flying out of JFK was a horrible experience - my flight from San Diego to JFK was delayed over an hour and we sat on tarmac once at JFK for 30min. But my flight home started with canceling my seat that I paid to upgrade and then on way to airport cancelled flight and rebooked me on a flight 4 days later - they would not help at all at the airport - staff at customer service just said, "Oh well. Call Jetblue direct" - their customer service never called me back so I had to find another flight at Newark airport for more than 2x what I paid for this flight and they basically couldn't give a sh$t - absolute worst CS ever - will never fly with them again.

Extremely disappointed with JetBlue’s service today at JFK. Our flight was canceled less than 10 hours before departure, after we had already driven six hours from Pennsylvania to JFK with my two minor children, ages 4 and 7, and my elderly disabled mother. The communication was horrendous, dismissive, and completely lacking compassion. After arriving at the airport, we were essentially turned away without a reasonable solution or meaningful assistance. I understand that cancellations happen, but the way JetBlue handled this situation was unacceptable. We were left stressed, stranded, and without proper support. I will be sharing this experience on social media and with others I know because customers deserve better.

Wish I had read all these bad reviews before booking my direct flight from Syracuse NY to Ft. Lauderdale on June 7, 2026. We checked in to confirm at 12:17a & flight was on-time. 2:43am while we were asleep, a text message came in saying flight was cancelled for crew issues. Since our original flight was not supposed to leave til 10:11am & we live close to the airport, we did not see this until 7am. We quickly raced to the airport about 730am only to find no one at the Jetblue customer service desk along with 2 other passengers who were on the same flight where we all were made aware we had been booked for the next day. We were going on a cruise the next day & had allowed the 1 day extra travel to get us there.

Cancelled my flight home out of ORL three times. Rescheduled two days later. Zero support. Waited on chat for 4 hours to even chat with someone. Call back took 7 hours. Customer support could care less. No response to incurred costs and zero accountability on their part. Do not fly this airline it will cost you thousands of dollars due to their complete incompetence. They are a hot dumpster fire right now. Honestly the CEO needs to be fired. I used to be a die hard JetBlue customer. I mean I would only fly JetBlue. They burned me bad this time. They could care less that I was a dedicated customer, I understand this now that they do not value that. They do not care about you at all.

Stuck in location over 4 days - every flight cancelled they rebook me on and refused to pay or reimburse any expenses. All other flights leaving - over 11+ flights a day direct to NYC and they cancel every single one last four days.

The worst airline. Consistently horrible stories. Will never use it again.

This is my first flight with Jet Blue and never again will I fly with them. K ** at gate G9 on today 8/8 refused to honor me as military with my ID present. She instructed me to go the back of the line. I’m livid and she is disrespectful. Take your business elsewhere.

Beyond the worst!! You can even speak to a live representative. According to the automated voice recorder, my wait time was 514 minutes… WTH!

Single star for the workers who were wonderful, but terrible last minute cancellation by the flight company with no reasoning given, no alternatives to fly same day or reason for cancellation, no way to speak to customer service over the phone, and on way back earbuds were broken which had to pay $8 for, as well as forced to check in bag. Ultimate flight cancellation cost us needing to switch airlines day of 2 hours out of the way and pay twice the price for an uber due to last minute notice. Very disappointing, workers were their only saving grace.

Worst Airlines and I know because I am a frequent flyer. Booked flight from JFK to Daytona beach and subsequently flight was cancelled and JetBlue rebooked me on JFK to Orlando! Was going to cost me for a rental car to drive from Orlando to Daytona Beach which JetBlue would not cover.

I had a flight to BOS today, but it was canceled, and I was notified this morning. JetBlue changed my flight to three days later, when is my flying back date... I called and chatted online but didn't get a response for 3 hours. I have to cancel the flight...

I will not suggest this airline. Is very unreliable. Only one trip on time. What's wrong with this people.

Each year my best friend/his son/grandson go with us (same) to a destination as a summer trip. We planned NE/Fenway this year for a game and some tourism. Knowing that it would be an early flight (6a) time to arrive at the airport, and activities upon arrival in Boston sent everyone to bed early...At 11p we all got text messages that JB had cancelled our flight (1192) and put us on a later flight out of Orlando 2+ hours away if we wanted to get to Boston on Friday at 11p. To stay even remotely up with our itinerary in Boston/New England it was our only resource...We LOST our pre-paid parking fee in Tampa, the whole day, and then we had the Orlando trip only to find out that Concourse C parking was closed and it required us to park in some remote lot that required a lengthy ride on a shuttle bus.

Worst flying experience with JetBlue, canceling plane last min and rebook you for 3 days later. I don’t need to fly out three days later, my conference will be over 3 days later. Coming back some captain smoking causing the plane had to fly back to MCO and then they canceled the flight again. Never again this company is so unreliable, unprofessional.

Cancelled flight from JFL to Jax due to weather that “was coming.” My flight arrived 3 hours before JetBlue was to leave. It wasn’t even raining while we stood in line to ask questions. The entire time, the (employee that stood at the front of area kept saying loudly that if we already got a new flight notification, there’s nothing else they would do, and we were taken care of. So they left me and my family 2.5 days with no vouchers, and no hotel accommodation. I cancelled and drove to Newark. There were hundreds of people lying on the floors. Pitiful! If you don’t take care of your customers, you won’t have any. Be aware that if it is going to rain you might get canceled.

My family and I were looking forward to a long planned vacation to Las Vegas from July 22–26, 2026, but due to JetBlue's poor handling of multiple flight disruptions, we never made it there. While I understand that our original flight was canceled because of severe weather, my complaint is about everything that happened afterward.

This is, without a doubt, the worst airline I’ve ever dealt with. JetBlue canceled my flight from Houston, TX, to New York (final destination was London) just a few hours before I was supposed to depart, completely disrupting my travel plans. When I contacted customer service, the representative was extremely unhelpful. I ended up having to book a last-minute flight on another airline that cost over $400 more, and JetBlue did nothing to reimburse me for the price difference.

Good afternoon, I am writing to let someone in customer service know about the horrible experience I just had with Barbie in Terminal B - LaGuardia Airport. She was unhelpful, intentionally so - disgustingly rude and an all around toxic personality at the gate. There were two other ladies present who were wonderful to all your customers they served, they were not part of this. Barbie made me leave the counter to print a bag tag simply because she didn’t want to log in. She literally told me to "read the instructions" on the back of the tag when I asked about dropping my bag and adding the luggage tag - she said she would only do one (we were 6 guests flying). Her nonverbal body language was intentionally challenging and rude. Reconsider this employee at the front.

I am reaching out because of the process and treatment received regarding my lost luggage. My most lost on my flight going from Cleveland to JFK. A worker was taking people's carry-on bags while we boarded the plane. After already scanning our boarding pass, he never identified himself or said anything. He only handed me a ticket. This happened to multiple people.

Joke of an airline. Will nickel and dime you at every opportunity. Won't assign you a seat until minutes before your flight if you don't pay 100s of dollars more. Fly any other company, this is one of the worst.

I was traveling from JFK to DUB Ireland on JetBlue business class flight 841 on 7/18. There were several flights canceling due to bad weather at JFK during the way. However mid day and late flights to DUB from JFK at other airlines (e.g. Aer Lingus) were able to take off. My flight at 9:00 pm was delayed until almost 2:00 am then it was canceled (due to staff limitation). We were not offered any accommodation (had to spend > 24 hrs at the airport) or compensation for the missed hotel night at Ireland. I will not fly on JetBlue again.

I booked a vacation for myself and family. Made a deposit but Jetblue Vacation cancel my vacation package and kept my $700 deposit 3 weeks before our vacation. What a total rip-off. I explained myself that I was few days paying for the remaining balance because of an honest mistake as a result of not receiving any payment reminder notification via email, phone call or text. They said they were willing to rebook it exactly the same for an additional $1,500 more on top of the $10K plus. Because of two days of late payment, when I asked for my deposit back, they refused to give it back. :( Now I understand why they only have a 1-star rating out of 5.

This airline has terrible service in customer service, staff and refunds... If you have an option, please don’t take this airline, very bad experience.

JetBlue on July 19th cancelled our flight from Fort Lauderdale to Houston at 12:30am after the flight was delayed 5 or more times from the original time of 8:25pm. JetBlue is blaming the weather of course so they do not have to compensate anyone. The flight crew of 3 was at the gate and walked away after the first delay around 8:40pm then at 10:30pm a new flight crew member came to the gate to be the 4th crew member for the flight... and then the pilot and co-pilot walked up at 11:15pm and stated if they are not in the air by 11:35pm, they will be out of hours. The original 3 crew member walked back to the gate and stated, we have been sitting in the lounge waiting for a call so we can get the flight going but the pilot times expired by this point and the walked off. But after all this, JetBlue does not want to take accountability, they are claiming weather caused the delays.

I hope Jetblue goes under and the company tanks. They are rude ignorant **. They change cancel flights without warning and without options.

This has become a habit for them. Canceling your flight 3 hours before and assigning another flight whenever they want. Then that flight gets delayed or canceled. The staff at the counter are rude and need to listen and treat the customers with respect and dignity. Making up their own laws and decisions, just because they have a small lead title. Jetblue is on their final rundown to bankruptcy. No respect at all for service. The leaders in terminal 3 and 4 at Fort Lauderdale Airport are rude and a bad example of service. The two Young people that were in terminal 4 counter at the right corner, Thank you, You 2 get another job that deserve your efforts.

I had one of the worst experiences flying with JetBlue on my flight from Los Angeles to Fort Lauderdale. The gate agents changed my seat without my approval or even informing me beforehand. When I politely told the gate agent that I did not want my seat changed, she responded in an extremely rude and unprofessional manner. Instead of trying to help, she told me, “Do your work. Don’t talk to me.” I was shocked by the disrespectful treatment. As a paying customer, I expected to be treated with courtesy and given an explanation before my seat was changed. Unfortunately, the customer service at the gate was completely unacceptable. I hope JetBlue investigates this incident, provides additional customer service training to its staff, and ensures that no other passenger is treated this way.