Jetblue Reviews

As we already had several thousand dollars invested in this vacation, I had no choice but to do all the legwork and somehow manage to find a last minute flight that didn't cost $2,000. I did get one (thank goodness), that had multiple stops, was 3 hours longer and didn't get in until after midnight. I called Jetblue back to have them refund my flight and see if they could refund me the extra $269.00 it cost for my new flight. They refused and said they would only refund the cost of the flight and give a $100 flight voucher for my 'inconvenience'.

BEWARE OF JETBLUE. When there are problems, if you've read anything on this page you should see that they are ill prepared for issues or to compensate customers for what could be severe financial burdens. I felt like neither supervisor I spoke with (Lesandra or Carline) was willing to go even a little above and beyond to help me out. I declined the vouchers and told them I would never fly JetBlue again... it's not worth the stress and the risk.

I was all set to go on June 1st. After accessing my condition, I decided to upgrade my economy to Business class. I was confirmed for business from Abu Dhabi to Jaipur by paying $155 difference. I was working to upgrade from JFK to Abu Dhabi and my bid for $ 1115.00 was not accepted. I was told I can upgrade just before flight.

On 1st I checked flight status at 3:30 PM before departing to JAX airport had no delays. As I reached Jax airport, some passenger said that the flight is cancelled. I checked signboard and had no delays. I went to Jetblue counter with skycap pushing my wheelchair and baggage cart. During my wait in line I called Etihad Airlines and informed about the rumor of flight cancelation. They said “your flight is in time and you are all set to go."

But on the counter it was different story. The flight is cancelled and was told to return on 2nd at the same time. Everything is booked same but for next day. I returned called my friend to ride me back and paid $ 20 to skycap. I called Etihad Air again and they said “THIS IS NOT OUR TICKET anymore. THIS IS JETBLUE TICKET NOW" So I was at the mercy of Jetblue. There are 3 Jetblue and one Delta flight from JAX to JFK. The layoff in JFK is only 1:40 hours at JFK. I arrived well in advance to get flight. I was told that flight is 3 hours delayed. "But you don’t worry, if you lose flight, they will take care of you at JFK. Either they will get you another flight immediately or they will provide you with hotel accommodation, etc."

I arrived JFK at 11PM on 2nd. Since the connecting flight had already left at 10:40 PM I went to Jetblue office at JFK. The reception was quite rude. It looked like I was an unwanted unnecessary burden passenger, The lady on counter said “You were told at JAX once you reach JFK you will be on your own.” My answer was “how can you say to me I am on my own. I have confirmed tickets. And I was told there you will make onward arrangement and provide my necessities." On this she said it was my mistake. I should have got my onward booking arranged from there at that time. At the time of check in, 6:30 flight was scheduled for 8:30pm. If flight had to take off at 8:30 PM, it was fine but flight took off at 9:30. I said what do you expect me to do. Sit on airport on wheelchair till the time you get me the flight.

After few hustles she got to the job and started to make phone calls. She informed me that there is no seat available for tomorrow. Have to wait 2 days in NYC. I insisted to send me as soon as possible; I am in bad shape and have surgeon’s appointment. "You can send me to Jaipur from Mumbai or Delhi. It is not necessary for me to go through Abu Dhabi." Then she called again and asked if I will take British Airways to London and then to Delhi and Jaipur. At 12:17 my reserve to Jaipur through British Airways was confirmed. She told me to wait outside by the time she will arrange the accommodation. While I was waiting outside I realized that I don’t have spare underclothes and shirt. By this time my clothes were already shabby and smelling. Being on wheelchair unable to stand or walk, I can’t go minor shopping.

Having a similar previous experience in Qantas Airlines on my trip to Melbourne Australia, they had provided me with a travel pack of 2 underclothes and toiletries, I requested her to provide similar travel pack as I am unable to step out of hotel to shop. Her reply was “we don’t have any such provision." I said I had availed similar provision with Qantas in similar situation. Her answer was, "We are Jetblue and not Qantas. I am in NYC and have never heard of Qantas." My answer was “you mean you are explaining that inferior to Qantas!" At 1:35 AM I was sent to Radisson of JFK. I asked if I can get something to eat and I was shown sandwich vending center. I picked on sandwich at 1:50 AM and paid 11:75. I was notified that airline does not provide anything to eat. I checked in at little after 2 AM.

My room has no handicap wheelchair provisions. Motel provided me with wheelchair but toilet is not meant for wheelchair occupant. Bathroom has no support to hold on or stool to sit on for shower. I had to stand for a minute and my disk was aggravated. I was in pain and had to take painkiller. It lasted for half an hour. I went for breakfast and was told airlines have not authorized and was charged $ 18. I went to reception and asked to get me some water to drink on which they said “water is only provided on check in.” Last night when I came in there were two 500 ml bottles of water. Being exhausted and hungry for 10 hours, 1 liter of water quota was hardly anything. They insisted me to buy $ 2.00 for 20 oz bottle from vending machine. They provided 1 bottle as courtesy and rest I had to purchase 4 bottles for $ 2 each from vending machine.

Whenever my back gets aggravated due to movements, I get severe pain and I start sweating with the result I need to drink water immediately. I had no choice. Maybe Jetblue did not look for wheelchair accessible motel accommodation. Motel’s main handicap entrance is out of order. One has to wait on someone to get the door. My clothes were already shabby and dirty. I went to gift shop located in the hotel and bought a T shirt for $19.59. They had no underwear therefore now either I have to be in soiled underwear or without. Either way it's going to cause rash in my groins. I went for lunch at 12:45 PM and by now my back is already getting aggravated due to pulling wheelchair on carpeted floor. When I push or pull with my arms, it pains my back right away. I Paid $ 20 for lunch by Amex CC. If Jetblue had to book me on earlier flight, I may not have gone through so much pain and suffering.

I wanted to verify my wheelchair booking by phone to British Airways. I had to call BA office and hotel rate to call BA Office is $ 5.00 per minutes and to call 800 toll free number $1 per minute. I decided to leave early and find my way at airport myself. At 3:30 I came out and shuttle leaves every half an hour. Bellman said the driver will inform airline on the curbside and they will bring wheelchair. When shuttle came bellman loaded my carry on and told driver to contact airline on curbside to arrange the wheelchair. The driver refused. For bringing me to motel last night they picked me up from curbside. Now he is refusing. Bellman went to front desk and was told that he can call taxi. Bellman called taxi $ 22.00. Taxi brought me to curbside and informed airline staff for wheelchair. It was there in less than one minute. Now it's 3 years and I am still on my way to recovery.

Poor service, terrible at customer retention. Absolute lack of any type of first class treatment despite what you pay. Even more space is only a little bigger and they still can refuse your bag position in the overhead bin. I have an overhead bin requirement due to medical needs. She made me put my bag two rows back so the first row medical needs could be available. They never were, the flight attendants proceeded to use my overhead bin for their bags. Attendant on the last flight was the worst I have ever encountered on any airline. So rude and entitled. Why? I'm pretty sure I spend more money in a pay period on their flights than they pay her.

When we confronted the airline, the lady at the front desk told us to move the stroller outside their office and they have to call the cleaning company to take it away so it won't infest their offices, which they did. (So we left the airport without a stroller without a car seat.) After couple days we call 866-538-5489 to follow up on the issue, and their response was very unprofessional. The lady name Lisa on the phone was so rude to my wife and she kept cutting her off and raising her voice on my wife, and that they can't do anything and she offered us $30 credit.

All what we asking for is for our stroller & car seat back. We kept asking for our stroller back but the lady insisted that we have the stroller with us. How we are going to take an infested stroller and put our kids in such danger. We still have the stroller extensions with us and they clean, no spiders inside our luggage no spiders in the extensions. So it must be either from the plane or when they took the stroller from us at the Gate. (We don't know where they put it before they move it in the jet.) We called JetBlue and they refuse to help, and they hang up the phone on my wife. No help at all. They refused to reimburse us the cost of the stroller or even send us another stroller. I can't believe this is coming from JetBlue.

Upon arrival in Punta Cana, sleepy, tired and aggravated I called JetBlue Getaways to see if I can extend my stay by one day, the representative was nice enough to book a connecting flight on Saturday. Great. Now we can really enjoy our vacation. So it's Saturday and we are on our way to the airport when I get a text our flight is delayed, it just keeps getting better, every 15 minutes there is a text of the flight delay. At this point, I’m beyond mad. I am infuriated, I was informed we would miss our connecting flight from Boston to NY, so we were placed on a later flight connecting in Puerto Rico, we didn’t get home until 1:00 AM Sunday morning.

There goes another day stuck at the airport and there goes basically two days you wasted of my time and money, I will never use your airlines again. How can a big multimillion dollar like you not have proper planes to transport people back and forth to their destinations? My husband and I worked very hard to save for this honeymoon and the stress of traveling alone was enough. You need to address problems in your equipment and stop wasting people’s time and money.

Guys please don’t travel thru JETBLUE & worst customers service. Rather pay little more to other airlines but don’t waste your money with this kind of unprofessional corporation. I wish if someone from corporate pay attention to this kind of complaints. Also forgot after I was been told that the flight is cancelled I still get email from them saying, "You can check in online." What one department doesn’t talk to another in the same company??? So stupid just flying JETBLUE.

I spoke with a snotty rep at first, then asked to talk with a manager. I explained my case and the manager states “so you want a refund”. I said I think that is fair seeing as this is clearly not a weather delay because you can track the plane that was supposed to pick us up, and the airline knew since 3:49pm it was not going to make it. She refunded my money but DID NOT say anything about CANCELLING our tickets. Maybe I am just ignorant, but I thought the airline was refunding my money because they valued their clients. NO. Not the case. Thankfully we realized she cancelled our tickets because the App no longer found our reservation. I called back to in fact confirm with a live person a manager cancelled my reservation without telling me, then had to void the refund, was charged again, and received our places back on the flight.

Now I am sitting exhausted in the airport, as I write, being told the flight was delayed actually by a mechanical issue. Not by a flight delay from the plane's previous destination, as I expected all along. But at least my husband and I have a ticket to board and didn't get to the airport with no reservation because the woman (whose name I won’t mention) failed to tell me she completely cancelled our flight. That would have been another aggravating battle to deal with. What are we supposed to stay in Salt Lake City for the rest of our lives?!? As far as I’m concerned every passenger should be refunded for the complete lies this airline has said to their customers. Even baggage check told us the airline HAS to blame it on weather. We will never fly this airline again, multiple reviews will be written, every friend, family member, anyone we come in contact with about flying, will be told not to fly this airline.

The flight crew sat and texted on their cell phones for 80% of the flight, and seemed very disinterested in their jobs. The airplane was used and abused. If your TV worked, all it took was a slight bump of the leg into your chair for channels and volume to start jumping around. If you like the direction the US Airline industry has been going since the early 2000s you will love this airline. However, if you expect something like service, quality, a comfortable trip, and safety I would look to a carrier that takes themselves seriously.

Sure John Wayne airport is closer to where I live, but I would rather fly out of Long Beach with Jetblue over Southwest out of John Wayne (SNA) anytime. I hope Jetblue gets to fly out of SNA one day, but until then I am happy to drive to Long Beach from South Orange County, CA. Jetblue also gives you your own mini water bottle unlike other airlines and better snacks to choose from. Later in 2017 I booked a flight with Jetblue to Austin, TX, loved that experience as well, and I obtained a flight credit of $50 somehow to apply to that trip. Now in 2018, I have enough miles that my next flight booked to San Francisco was free, except I paid the taxes. Let me just say, I love this airline and the perks it has to offer to its loyal customers!!! I just wish Jetblue would fly out of SNA... maybe one day... but if not, I refuse to fly Southwest always if JetBlue is an option to the same destination.

Then she went to sit down on her seat and my baby’s seat and they canceled her extra ticket without us knowing and were giving racist comments being that we were Jewish and made her hold the baby in the lap. If you're traveling with a family or young ones do not book JetBlue. They will destroy your trip. Google story with a Jewish family from Orlando. They were pointing guns at little kids. A big lawsuit is coming their way. Sick animals.

Since my stroller was bought as a gift and my brother didn’t have the original proof of purchase. Jetblue basically told me there isn’t anything they can do. In an effort to get a proof of purchase I spent half the day at the baby store where the stroller was purchased trying to get a copy of the registry or receipt of purchase for this same make and model stroller that was destroyed on my flight with Jetblue. I was able to get a receipt showing the same make and model stroller from the baby store (since this model is discontinued, the price was a depreciated value which is understandable.) To show good faith, I submitted the receipt with a lesser value of the stroller and was willing to even take half of that amount to replace this stroller with a new one, which would cost over $900 if bought today. After nearly three months of battling over this claim I would have been satisfied with any fair compensation at this point.

When I called to get the status of my claim I was told that since the receipt wasn’t the original they could not give me any resolution. That is when I filed a complaint with the Better Business Bureau and started looking into the Jetblue baggage policies and legal department. It was clear that this is a bigger problem especially if other families traveling has had similar experiences. It should be very clear, if an airline destroys or loses your baggage they should be responsible to replace it or come to a reasonable resolution. Not expect the traveler to have original receipts or proofs of purchase for every single item they travel with that is just unreasonable. Also, being that this was a stroller that is a piece of equipment that is needed the claim should not take several months to complete.

I would like to see if there are any class action lawsuits pending that are similar to my situation with this airline. There seems to be a huge discrepancy between the advertised baggage policies stated on the legal page of the Jetblue website and what is actually implemented when someone files a baggage claim. “D. Destruction, Loss, or Delay of Baggage: The Carrier is liable for damages sustained in the case of destruction or loss of, damage to, or delay of checked and unchecked Baggage, as provided in the following paragraphs:” (https://www.jetblue.com/p/jetblue_coc.pdf) Nowhere in this Contract of Carriage (COC) dated 2017 does it state an original receipt is needed to replace baggage that was damaged by the carrier.

Besides being overwhelmingly upset with the outcome of my baggage claim and months of dealing with the worst customer service from Jetblue, I hope my experience can help another family in the same or similar situation. I would never recommend Jetblue Airways to anyone especially someone traveling with children. They are not a family friendly airline at all.

In November 2017 I booked 11 flight tickets for end of March 2018. It was planned to take off late night on Friday so we could all go after work and the Return was on a Saturday midnight flight because we booked a tour and we would come back in the afternoon. Jetblue changed the first flight from 9 pm to 10 am and the return flight from Sunday 12:30 am to Saturday at 2 pm.

The answer is "yes" they can make schedule changes but if they change over 4 hours in a flight they should offer the customer some compensation, accommodation, vouchers or something to make up for the inconvenience and extra expenses incurred. In our case it would represent a day of work on 8 adults and one more night of hotel on Saturday since we cannot even make it to the proposed Saturday flight. Well... They did not want to do anything further to mitigate the damage... Just Terrible experience. So sorry about that because until this experience I thought they were pretty good.