Jetblue Reviews

Literally took 1 hour on the phone with them just to switch a flight. Took so long that I missed the flight. He charged me 300 dollars to hold a seat on a flight for me but then allowed the seat to be sold to someone else.

I booked a package at JetBlue vacations and received my confirmation. After two days, I received another email with a different itinerary with a price more than what I paid. When I called them to check, they said they made a mistake so they changed the price. I asked to change back to the initial price they sent me but they refused. Oh, not to mention their customer service is terrible! After reading many reviews, I understand that they are giving out confirmation to the customers without even having the tickets confirmed so some people show up at the airport without a ticket. JetBlue vacation is a scam!! Fraud!! They will take your money and change your confirmation to make you pay more!!

My travel bag was broken into. 2 phone was stolen. I made my claim, and 1 year pass now. No refund, no calls, no email, and they not Taking calls also,never again to do business with them. I got back 200 dollars credit and had to travel within 1 year and I couldn't so.

For starters check in was not smooth, the website kept glitching while I was processing my check in on 12/26/22, also I purchased 4 checked bags. On our way to the airport I looked at our tickets and the seats I had purchased for our family of 4 the night before were no longer listed on the ticket. The website was having “server issues” per the customer service operator I spoke with on 12/27/2022 in the morning hours. The agent over the phone advised me she couldn't help over the phone that we would need to speak with an agent at the check in counter.

Hello, I have been trying to book a trip using the website and the Jetblue app for more than 2 weeks and I have continuously received error messaging. I've cleared the cache and browser for both my desktop and mobile devices. I even deleted the app and reinstalled it and still, I cannot book my trip using my points. I spoke with a couple of reps and no one can tell me what the problem is --now the prices have changed drastically and STILL I need to book my trip. A rep today via site chat informed me they were filing a ticket but did not have a number that I could be transferred to in order to speak with an IT professional. I would love to know what is going on, how we can resolve this quickly, and how can we stop this from happening in the future.

I will never be flying with JetBlue anymore-flights are always canceled or delayed and employees are extremely rude. There’s a lack of communication on behalf of JetBlue - not to mention the on flight experience is horrible.

I have been a loyal JetBlue member for many years. I travel to the Dominican Republic 3 times a year. Our flight on 12/25/22 got cancelled 3 hours prior to departure and no accommodations were made. We were on our way to the airport which is 1.5 hours from our house. These tickets were over $900 each which were bought in October. Our elderly mother who lives by herself in Dominican Republic was waiting for us. We will now switch to another airline. JetBlue does not place your customers first. I also have a JetBlue credit card which I will cancelling shortly.

I made a reservation 5 days ago for a flight in August. I realized I needed to change the flight to three hours earlier on the same day. Same price, same day, same airport, same destination. They wanted to charge me $100 per person (3 people). Then they said that if I cancelled they would refund me my baggage fees but my flight money would be put into a JetBlue account that was good for a year then my money would go to them. How is this thievery legal? How are they losing money for a flight that is 8 months away and neither flight is fully booked? They made me pay them in full upfront then they can’t return my money? This is government sanctioned robbery.

JetBlue cancelled our flight at the gate, minutes after we were supposed to take off. No explanation was given, and the abundant personnel at the airport were clueless, rude, and condescending. Their remote "customer service" was even worse. They took over 6 hours to get me to a chat. The clueless moron at the other end (or a very basic bot named "Katie" - difficult to tell) would take over 10 minutes responding to my chat message. But when I waited 10 seconds to respond to the chat, it dropped me off. Worst airline experience ever.

JETBLUE FLIGHT 11 27 TO BOS TO AUA= disaster. Arrived to gate 530 am, then gate change since plane wasn't maintained. Boarded another sitting at the runway for 20min, pilot announced plane over fueled back to gate to unfuel 1800 pounds, hours later back at it ready for take off. My anxiety level was in the clouds. After an hour in flight pilot announces, "Attention passengers we need to go back to Boston, mechanical problems." REALLY. I think he already knew that on old plane. Back to Boston for another crew and plane which was again OLD. Jetblue should RETIRE ALL OLD PLANES. It has been one thing after another on these International flights. JET BLUE cant not be dependable 90%.