Jetblue Reviews

I love the service. A very tall male flight attendant took a lot of time teaching me how to use the computerized TV and making my seat more comfortable, all the while squatting down to my level to be heard. He also admired my hat when I boarded and politely ask if he could stow it up front so as not to get it crushed in flight. At end of flight he was waiting with a smile, hat in hand and gently placed it on my head. Also, their bathrooms are always very clean.

Have used JetBlue for last 17 years. Prices and rewards are good. Flights have had a great on time record and planes are comfortable and clean. Staff has been professional and helpful. Services including TV and snacks add to pleasant flights.

The skyscapes and ticket agents are very knowledgeable. The assistance to check keep the passenger alert, saving the anxiety of missing the flights. I enjoy the effort of the airline to store food on the plane to keep the children quiet and calm anytime on the airplane, to help for delays with landing.

Overall, this is my favorite airline. I prefer this line to others because it is usually clean, the flight attendants are helpful and courteous and flights are seldom booked complete. Our last trip involved severe weather in Boston, causing a 5 hour delay. While I was not happy about that, when it was time to board, my mom and I were boarded 1st since she was in a wheelchair.

Their in flight service, customer service and prices are second to none. Whenever I call with a problem they always find a way to help me. They have changed dates, seats and helped me get the best value. They are just awesome.

The flight was originally delayed for about an hour. Once we got on the plane and everyone ready to everything was fine. We then got to the runway where we sat for a while. The pilot came over the speaker and told us one of the engines was not turning on. We then had to be taxied back to the gate for the mechanics to fix the plane. I was in the first row. They left the door open and the cold 15 degree wind was blowing into the plane. We sat in the freezing airplane for a while. The pilot came over explaining that the engine would not turn over due to valves sticking because it was cold and they had to shoot air into the engine to get it started. Said it was like a blowtorch for an example. We then had to de-plane and recommended to stay at the gate because no one knew when we had to get back on.

It's a shame that it takes just 1 bad apple to destroy the whole bushel. I was very unfortunate to come across an official of theirs at Fort Lauderdale Airport who had one of the most arrogant and contemptuous dispositions I have ever come across whilst telling me to place 2 laptops on my laps for a 2.5-hour journey to JFK. I was quite unsettled after this encounter at FLL and for the rest of the journey. The levels of Passive-aggression that that exuded from this one individual were beyond compare. I reported this to the 'Speak Up' team at JetBlue, and all I received was a bog-standard "We recognize that you're disappointed with what occurred onboard your flight ... evaluating any applicable coaching opportunities ... Thanks for getting in touch" type response.

This JetBlue is the worst airline I have experienced. I had the flight with JetBlue on 16 August. When I reached Detroit, I didn't receive of one of my Suitcases (it had 23.5 kg weights). At the airport, I filled the form to track the status of my bag. From that time until now, every day I call them to ask the status of my bag. They hardly answered and always promised me to call back, but no one called me back. My stuff inside my suitcase was so important and necessary for me. Always I said them but they never paid attention. I really spent the hard situation during this time. I was a new student here, didn't know anyone, didn't have car, and I was not familiar with Detroit.

Just called JetBlue to say a large group of us flying to the Dominican Republic from Boston this month are not happy that they changed our flight from a nonstop to a flight to a flight with a stop and layover, plus changing planes in Fort Lauderdale with no compensation. We booked the flight months ago and paid hefty prices before the flight prices plunged because of all the deaths in the DR. They told me they couldn't do anything about it when I asked for some kind of compensation for the inconvenience and cost. Every nonstop I've ever taken has cost substantially more. Just a heads up when using Jetblue.

At whatever cost necessary stay clear from Jet Blue, the customer service is not there. This airline company could care less about you making your flight. They are not there to assist you for checking in, or even getting your tickets. You will be harrassed and bullied by the Jet Blue staff if you happen to have a problem or complaint. There is no real format to training any of the staff at the front desk. The Jet Blue crew act in a manner of some type of mafia as if they're protected. You will not be treated with respect if you fly with Jet Blue.