Jetblue Reviews

I wanted to share a positive experience with JetBlue Lost & Found. A few weeks ago, I accidentally left a passport wallet on a JetBlue flight. Inside were two passports, my work permit, and my Social Security card—essentially some of the most important documents I own. As you can imagine, I was extremely stressed. At first, I was concerned by how automated the lost-and-found process seemed. There wasn’t much direct communication, and it was difficult to know whether my items had actually been found. Waiting for updates was nerve-wracking. That said, the system ultimately worked exactly as it was supposed to. My items were located, processed, and shipped back to me, and today I received everything safely. Not a single document was missing.

I just want to give a HUGE thank you to the amazing staff at the Bluehouse Lounge at JFK during my birthday trip. From the moment I walked in, the service was absolutely top tier. Natalie and Yvee/Yvette (and a 3rd lady a beautiful ** woman with highlights in her hair) were beyond wonderful. They went out of their way to make me feel special and even surprised me with a little birthday treat that honestly made me cry happy tears. That level of kindness and thoughtfulness meant so much to me and made my birthday travel experience unforgettable. My server, Amanda or Marie (a short ** young lady, I truly hope I got the name right!), was also the sweetest ever — so accommodating, attentive, warm, and professional. Every interaction felt genuine and welcoming.

Flying with JetBlue is a definite upgrade from American Airlines with having a recurring trip from Ohio to London. Through them, I am treated very respectfully as a flyer, and this airline especially meets modern consumer needs with user friendliness through their touchscreens and free, accessible wifi. I feel fed much better, even in economy class, since they source high-quality, fresh food. Also, they care greatly about sustainability by using reusable meal containers to reduce waste, which is a big one! Anyways, for the low-brow reviews here? Delays can happen with any airline, as they've affected me and so many others. At least there's flexibility nowadays. Kudos to the JetBlue team. :)

I was a bit worried using for the first time this airline going to Cartagena Colombia s.a from JFK. I was so happy everything went smoothly, on time, very friendly staff; I was telling everyone how happy I was because of my trip. Coming back was also a very good experience. I usually go to Newark airport, but now I’m going to start leaving from NY, everything was so good the drop off and pick up, the whole experience gets a 5.

I recently had to cancel a Jet Blue flight. After reading the basic online instructions, I spent some time waiting for a customer service agent to assist. Then there was a “complication” finding my confirmation #. Agent put me on hold for several minutes only to tell me that after $100.00 feet (which I was ok with), I had 2 weeks to book another travel plan. Of course that would not be possible. He was apologetic but those were the rules. I asked to be connected to a supervisor but no not happening. I called back one more time, another agent put me on a longer hold time, came back to repeat the same info as my first attempt.

I am absolutely furious. It is bad enough that JetBlue considers a 14 year old too old for unaccompanied minor status - even though they charge $150 for the service I was told that was not an option. I told them that I would need a gate pass to accompany him @ JFK and was told it was not a problem. I was told on two separate occasions that his reservation was notated. You can imagine my surprise this morning when we went to check in and I was told there were no notes and that I would NOT be given a gate pass for my child with disabilities traveling alone, just because he turned 14 last month.

This airline is really unconcerned that fact that I am traveling with 2 minors. They seat us all separate, I request to please accommodate and she was trying to sale me 200 seats. Today’s was my daughter birthday and she was really rude. She gave accommodation to an employee traveling for free!!! And we’re talking for a while before even acknowledging that they were like 6 people on the line! Really bad attitude and not professional.

I am extremely disappointed with my JetBlue experience on Flight 1867, June 26 and the handling of my son’s travel disruption the following day. At JFK, my wife and I were dismissed in a rude and unhelpful manner when asking a simple seating question. During boarding, I witnessed a gate agent respond harshly to a passenger traveling with an infant and stroller, repeatedly stating she was “by herself” and refusing clear instructions, leaving the passenger confused and embarrassed. The following day, my son endured a 6-hour delay with constant confusion, being sent between staff who gave conflicting information about rebooking and hotel options.

Very happy about my flight experience on JetBlue from Tampa to JFK and back to Tampa today…great service! JetBlue is #1 in making flying safe for its customers! Punctuality is a priority and staff is professional and courteous always.

They change your seat, put you where they want. Can’t sit with the people you booked with. Why would you even bother taking this airline? Never again.