Jetblue Reviews

I love the service. A very tall male flight attendant took a lot of time teaching me how to use the computerized TV and making my seat more comfortable, all the while squatting down to my level to be heard. He also admired my hat when I boarded and politely ask if he could stow it up front so as not to get it crushed in flight. At end of flight he was waiting with a smile, hat in hand and gently placed it on my head. Also, their bathrooms are always very clean.

Have used JetBlue for last 17 years. Prices and rewards are good. Flights have had a great on time record and planes are comfortable and clean. Staff has been professional and helpful. Services including TV and snacks add to pleasant flights.

The skyscapes and ticket agents are very knowledgeable. The assistance to check keep the passenger alert, saving the anxiety of missing the flights. I enjoy the effort of the airline to store food on the plane to keep the children quiet and calm anytime on the airplane, to help for delays with landing.

Overall, this is my favorite airline. I prefer this line to others because it is usually clean, the flight attendants are helpful and courteous and flights are seldom booked complete. Our last trip involved severe weather in Boston, causing a 5 hour delay. While I was not happy about that, when it was time to board, my mom and I were boarded 1st since she was in a wheelchair.

Their in flight service, customer service and prices are second to none. Whenever I call with a problem they always find a way to help me. They have changed dates, seats and helped me get the best value. They are just awesome.

I bought a same day flight from DC to Ecuador yesterday because my uncle passed away and I wanted to assist to his funeral in Ecuador, so I took my first flight with connection in Ft Lauderdale, Fl. On that flight I had 2 glasses of wine that I purchased on the plane. After I got to my connection flight from FLL to Guayaquil, I approached the counter to ask for the boarding time. While I was in the counter the white American woman apparently smelled wine on me, and while she asked me with a terrible attitude if I had some wine I immediately say yes and told her exactly what I did. Then she start screaming at me and accusing me of being intoxicated, and told me that I can’t flight to Ecuador. I said, excuse me. This not the truth. I am not intoxicated. Then she said she was going to conduct a test which I agreed to do with no problem.

Confirmed and paid for flight four months in advance. One month later the connecting flight time was changed so my initial flight would not work. Jetblue was unable to find another flight to get me to my destination. I even offered to change the date I was leaving. The representative appeared very unsympathetic and offered flights leaving from airports 4-7 hours drive from my home. NOTHING was done to try and accommodate me. Had to cancel and book with United for $350 more and have to wait "up to 2 weeks" for my credit on my charge.

I had a trip Newark to Bogota with scale in FLL. The first fly was delayed and Andira told me that I couldn’t be on time for my connection. So they offer me to stay all night in the airport which was no made any sense. Later I found out they was lying and the connection was delayed also and other passengers was available to get the connection. They don’t respect the passengers and only do what best for their interest.

Booking Process: Hate the new fee tiers that came along in 2019. Feels more like JB is doing us a favor by allowing us onboard versus appreciating our patronage. Gates: Crowded and constantly changing. Boarding Process: Anxiety provoking. Flights: When not cancelled and rescheduled to worst time of day flights, they're fine. Comfort: New seat designs are very hard and uncomfortable. Can't imagine trying to fly longer than 3 hours max. Summing it up: I'll fly Southwest any day over JB, I'll be cancelling my card through them as I won't be needing those points.

Made a typo that I didn't catch until after payment on departure date. Fixed it immediately but Jetblue charge $100 to fix it...Jetblue is a criminal enterprise. Bad enough Jetblue now charges to select a seat and check luggage along with a stupid boarding procedure. Make a typo while reserving a flight and you WILL pay for it. Jetblue was a good airline and now Jetblue sucks!