Jetblue Reviews

My husband and I were scheduled to fly out on the 18th to the 23rd of September. We were previously going on the 9th but due to unforeseen circumstances, we had to delay our trip. But I digress, the 18th was the hurricane and JetBlue pushed us back to the 20th but not extending our stay for 2 days. They shortened my trip. I waited for over 2 hrs daily to speak or chat with someone to make sure that everything was a go for the additional 2 days that we lost, but it wasn’t. I called the hotel to make sure that they had power and we were all set.

Return flight was supposed to depart at 8:25. They started changing the departure time every 20 min for 5 hours. No information was given till we all went to the desk. Our plane was stuck in another state due to heavy rain. The plane arrived after 5 hours, we were all very tired and waiting to get into the plane. All of a sudden, they said pilot cannot continue, and the flight was cancelled. Well, you know it way before, why did you you keep there with no information? They also said that they were not going to accommodate hotel, since this is an uncontrollable event. You can control it if you want, you can replace the pilots. I will never fly with JetBlue again. Additionally, they claim that they have wifi, it never worked.

We were supposed to fly from Florida to NY. We are mosaic and had the worse treatment ever. First time mosaic. The ocr told me to put her on the floor. I did. She's 8 lbs. Super good. He evaluated her. He goes, "Do you have a disability?" I said, yes. He goes, "What does she do?" I said, "Seizure alert dog." He asked what tasks. Which I didn't think I had to provide. I said, "She looks at my paws and stays by my side." He goes, "That's all." I said, "Yes that's what they do." We had all paperwork. Gave the paperwork that we filled out 2 weeks in advance. Had a note from our dr. He said, "She does not meet the credentials." We asked. "Why", husband said. "I can't tell you," he said. "Can we have it in writing?" "No." "So then he was like you can put her in a bag as a pet. That would be 200 $."

Let me start with the pro’s: good customer service over the phone, service at the airport is great and planes are clean. Con’s: terms & conditions are not listed in its entire; changes/cancellations must be in accordance with Jet Blue vacations and not the hotel. I booked a package with JetBlue vacations for 5 guest & one person canceled a week before travel date. The hotel allows for cancellation 48 hrs full refund & 24 hrs lose one night stay no questions asked. However, Jetblue vacations doesn't allow for hotel cancellation without a doctor’s note. Totally different rules from the hotel itself. My recommendation is to book a hotel separate. At least you will get a refund and your airline ticket is changeable or book with Expedia. At least their rules are in line with hotel & airlines. Lesson learned.

My husband and I were scheduled to travel to New York in March 2020. Due to the pandemic and state shutting down, we couldn’t travel. JetBlue gave us an accurate blue account and applied for our money there. My relative that we were planning to visit in New York contracted Covid and passed. It has been two years now; I am not capable of traveling. The customer representative told me that if by 09/30/2022 we didn’t use the credit, we would lose it. She said, "JetBlue will keep the money, and you will lose." She told me she was doing me a favor. I am so frustrated to hear someone telling me they are doing a favor with the money I work hard to earn. I don’t know what precisely these big corporates are thinking, taking money from hard-working people. They are acting like I am the one who caused the pandemic to happen! This JetBlue is the worse company!

Our flight was delayed 8/6 by 3 hours due to JetBlue having no pilots. We missed our connecting flight to Aruba because of that. We were even told that they couldn’t purchase us new AA tickets which was the next available flight since JB was booked up the next 5 days. Not only did we have to pay out of pocket for a new flight but we lost $95.20 a night for 2 nights out of our Airbnb. We paid for our JB flights through JB with a JB elite visa Mastercard So please explain to me how a family of four on the same flight and same issues as us purchased their JetBlue trip through Travelocity and Hazel the supervisor was able to book the same AA flight on Monday for the 4 of them for no charge. Now we are fighting for our out of pocket expenses of $775.98 and JetBlue won’t do a thing to help us when it was their fault we missed our connecting flight we booked through them!

Number 1: NEVER use Paisley through JetBlue. Or at least check rates with outside companies. I Pay LESS than half for a rental car AND my hotel, than is quoted as a ‘savings/deal’ on the Paisley link that is sent automatically when one makes their reservation with JetBlue. I have been flying JetBlue for over four years, every month (yes during Covid, I purchased three seats to sit alone) and can honestly say maybe two cancellations due to weather, and leaving late, weather/ needed pilot.

I cancelled a flight within the appropriate timeline as stated on their site for a full refund. After receiving my refund I was then recharged by the airline for the cancelled flight. When trying to resolve this there is no help and the charge you a fee to talk to someone about the problem.

My whole family went on Vacation for the first time to Orlando/Disney. Kids and Grandkids. My daughter has had an issue getting a proper ID for the flights as the SS office won’t give appointments and DMV is by appointment… It wasn’t the airline's problem, however, on our return flight from Orlando back to New Jersey we encountered a woman who works for the TSA with whom was very unprofessional and very rude. We were the last to board our flight. Almost missed it because of this woman who couldn’t seem to do her job correctly and when I said something along the lines of this is a little ridiculous and we were going to miss our flight… her reply was ”what’s ridiculous is my daughter not having the proper ID.” Keep In mind my daughter is pregnant and has my two youngest grandchildren with her, ages 16 and 18 months.

Our flight with JetBlue to JFK was delayed by 2 hour, which made us miss our connecting flight with Turkish Airlines (July 16th 11pm), we had to get a hotel and food. When JetBlue associate rebooked us a new flight at 12.45pm on July 17, apparently they printed a ticket but didn't make a reservation so we could not board with Turkish Airlines at 12.45. This whole story is happening at JFK, me and my 9 year old had to run from Terminal 1 to Terminal 5 multiple times. Finally they book us a flight at 11pm July 17.