Jetblue Reviews

Now JetBlue will not allow customers sit in empty seat unless customer premiums. Airlines are getting greedy. We need regulation to stop their greed. They started with paying for additional luggages and now paying for empty seats. This has to stop.

My husband has a contract in Newark, New Jersey and has to travel from Orlando, Florida to Newark every other week. Well, every flight that he has taken has been delayed. Tonight, his flight #128 was suppose to leave at 7:51pm. Now it's not leaving until 11:30PM. This is absolutely ridiculous! He has to be at work in New Jersey at 5:30AM. I use to love this airline but they are failing miserably. Their Jetblue credit card is a scam also. You get no benefits, not even free baggage. Once the credit card is paid in full - closing the account and cutting the card. DO NOT USE JETBLUE OR GET THEIR CREDIT CARD! Just so unreliable.

This is by far the worst Airline ever! Warning DON'T BOOK YOUR FLIGHT WITH THEM!!! Now let me tell you why. It all began 9/20/2018 flight from ATL to FLL with a connecting Flight FLL to PUJ (Punta Cana, DR). First flight out delayed then cancelled. You heard me. CANCELLED!! Was able to get on with Delta which was the next gate straight flight ATL to PUJ. Second Problem Jetblue sent my luggage back to luggage claim. Really??? We go to baggage claim to retrieve it and it's not there. WTF? Now we missed the Delta Flight which was the last flight to Punta Cana.

Left my wife and kids sleeping on the floor in JFK after the flight was canceled leaving out of Orlando, and put them on another one that got to NY at 10:00 knowing that their connection flight is gone. When I called complained they said it was weather related. If that was the case why wouldn’t they think of all these people that cannot make their connection flights and just e-mail them, call them, text them letting them know the flight is cancel. Ppl rather sleep in their houses (toddlers) than on the floor in JFK since there is no Hotels and it's all booked. Can’t provide you with a hotel voucher for the night. Customer service office is closed... and the best part is when I called they said, "We'll send you a 75 dollars prepaid cars in the mail." 3 months later I'm still holding my breath. What a SHAME. Words can’t describe how horrible this company is... not only they will never see a penny of mine... but also I will trash them every chance I get.

So I used Jetblue this past July. One of our flights was over 10 hours. We had a full delay in Florida to sightsee. We were suppose to land before lunch, but did not get there until 8 pm that night. They said that they were going to give us a credit for our inconvenience. I let them know that you can not put a price on changing our plans on a honeymoon and that I did not want their credit because I was deploying within the next month. So they gave us a credit that has to be used in one year or we lose the money.

I had a flight coming from FT Lauderdale to Atlanta scheduled at 8:49pm (9/2) - flight number - #568. From my understanding it was originally delayed until 10:54pm due to weather issues. The weather was cleared up and we were all ready to go. Also other airlines and other Jetblue flights were taking off as well. After an additional hour, the service agents claimed it was maintenance issue which delayed us even more!!

Traveling from DC to Burlington, VT. Flight out of DC delayed resulting in missing last flight from JFK to Burlington, VT. No offer of hotel but a cot located in baggage claim. Baggage claim open to public, homeless. When provided the cot, instructed to place belongings under the cot or homeless would steal belongs. Middle of the night Jetblue security reported that we (myself and two physicians) could not sleep there. We reported that we were told by Jetblue staff that this is where we were to stay. JETBLUE security staff escorted us upstairs to check in whereby we waited until 3 am to speak to a supervisor whom offer only then a hotel offsite. We declined as all had early morning flight.

I had a connecting flight scheduled on Jetblue from New York to Austin. After luggage checked, boarding pass issued, etc, the flight was canceled. I had to stand in line for 3 1/2 hours before I could speak to someone to book another flight. Jetblue said first available was 3 days later. I had to get a hotel room for three days, pay cab fare, etc. Jetblue would offer NO compensation, but said "we are not going to charge you for changing flights"!! This was without a doubt the worst experience I have had with any airline.

The worst airline and even more horrible customer service. Traveling with my son and luggage is hard enough...especially when the airline admits to dropping your full size stroller and giving you a cheap barely functional umbrella stroller as a "loaner." I was told by multiple JetBlue employees that I would get a replacement but now I am told I would get the wheel replaced. The entire stroller is broken to include the wheel, the frame, the fabric is torn and filthy. I am disgusted on how they are handling this situation -- not to mention I had to call them twice after being told someone would call me twice.

Travelled JetBlue airlines via JFK airport on 8/14/18. Upon arrival at 6am there were computerized check-ins very few navigator reps to assist with the confusion. After standing around for approximately 20 mins there was 1 rep that assisted us family of 5 with our questions. At the completion of computerized check in we had to go to check in under age kids in another long line. Line rep was asked a question. Female rep provided no eye contact only pointed. Second line female rep in area advised us to step off line after patiently waiting when granddaughter started feeling nauseous. When advising female rep time is fading we fear losing our flight we refuse to leave line. Finally she assisted us by relocating us to front of line. Next long line for screening, female TSA rep was obnoxious, rude and unprofessional when providing all IDs with paper check In for us family of 5. She tossed us to another male rep who was nicer.

Purchased 4 tickets including one for my daughter who is only 6 to fly out from JFK to Tampa for a family reunion. The flight was to leave 5:59 am on August 12. I received an email to check in the day before my flight was scheduled to take off and when I went to check in I saw my itinerary was cancelled "due to weather". We contacted JetBlue on the phone and was told we would have to go online to find another flight. After some back and forth the person on the other end told me we would be rescheduled but all on different flights out of different states at different times including my 6 year old daughter who was expected to fly out of Westchester airport on her own.

Flying out of DC, flight was delayed 5 times, then the gate changed and they never notified me so I missed the flight. Coming back home from FL, my flight was delayed, then canceled and rescheduled for the next day. They didn't bother telling me about a flight available later that same day, I had to call them and ask. I will never be using this airline again. They said they had staffing and maintenance issues. I don't even want to bother flying on their crappy planes ever again if they are having maintenance issues with them. They offered me a piddly $75 travel voucher (which I will never use). Airlines like this rob people and should not be allowed to conduct business. I hope they go bankrupt one day.

Jetblue is terrible. The communication is horrific and their delays are constant. I was delayed flying out of Newark for over 3 hours. They never communicated the reason for the delay or the time frame as to when we were expected to take off. My flight home was delayed for over 4 hours as well. This is the 6th time I have flown with them where both flights have been delayed. Fly United. A million times better.

My confirmation code **. On August 2nd Ramonia ** and George ** was on the way to Baltimore airport when they received a call from Jetblue starting that their flight had been canceled. It was 11 am and we had checked out our hotel at 1030 am. We were in a Lyft car and had to reorder the Lyft again to go back to the hotel we came from. Total spent so far 500.00 DOLLARS. I called Jetblue and they rescheduled our flight for 800 am in Washington D.C flight 1223 August the 3rd. We got up the next morning and took a Lyft again and that cost us 150.00 dollars. At the airport I called Jetblue to find out what happen. JET BLUE TOLD ME I WAS LUCKY I DIDN'T HAVE TO PAY FOR ANOTHER FLIGHT. AWFUL!!!

Our flight was supposed to be departing at 11:59 PM but then they announced it was going to depart at 3:00 AM. But after all the struggles just to get to Santiago they announced that the flight was cancelled. They told us to check if there were other flight. And when we went to check with the customer service the woman there treated us like as we were dogs. I don't ever recommend JetBlue.

As I write my family is stranded at the New Jersey Airport. They have started 24 hours ago and no clue of what next. And it's all because of the poor service from Jetblue Airlines. They booked tickets with Ethiad Airways - operated USA by JetBlue. EY8244 (Denver - New York)/EY100 (New York - Abudhabi - Bangalore). EY8244 - It's a bright sunny day here in Denver, but Jetblue kept giving bad weather in North East as reason for delaying the flight by 4 hours 30 minutes. They missed the connecting flight. It's funny to see one flight gets delayed, but the connecting flight by the same operating airlines leaves on dot.

Stuck in airport with over 10 hours delay. 652 Flight from Cancun to NY supposed to leave at 5.15pm - we arrived at the airport at 3.30 pm and we keep receiving emails updates to flight delays. Our estimated departure is now at 2.30 AM!!! We are the last customers in the airport and nobody is here to explain what’s happening. The JetBlue customer service is not reachable, this is just outrageous. What a lack of respect for the customer, this company should not be allowed to run. We are gonna spend the night in an airport without blankets or food and water. They lost a customer for life.

After travelling 30+ hours from Nepal on Qatar Airways with my two kids, I had a connecting flight on JFK for Tampa. What should have been a 3 hrs. flight, turned into a 5 days ordeal. We were on the Initial flight on the 22nd of July which left the gate and then after being in the tarmac for 3 hrs, they returned us back to the terminal because the delay caused one of the crew to be above legal flying time allowed. Our initial flight was eventually cancelled at around 2:00 AM the next day and they gave no compensation citing the cancellation was because of weather. I had to be in the line for more than an hour to book our flights for the next day. I was told we were booked for the next day flight, but when we reached the gate the next day, they told us we didn't have any confirmed seats in any of the JetBlue flights. Same thing happened for a couple of days.

My 11 year old sister was onboarded. The plane rolled off the gate and began to taxi for departure. I could not longer see the plane so I left without thinking about it. 2.5 hours later I get a call from Jetblue saying the plane never took off and she is no longer their responsibility. Furthermore, when the plane reboards, she will not be allowed back on until the same person who was originally authorized to drop her off is there once again to see her back on the plane. I live 1.5 to 2 hours away with traffic. The fact that they don't employ a responsible adult who can watch after the group of unaccompanied minors until the plane reboards and instead inconvenience working class people with jobs, is absolutely insane and unacceptable. ON TOP OF THIS THE EXACT SAME THING HAPPENED THE DAY BEFORE. Fortunately, I was able to see the pattern of delays and left early. Simply put: They don't act like reasonable human beings.

I fly frequently. Jetblue offers points if YOU spend a grand and pay it off fast. 90 days. For the small price of 99 annually they offer 40,000 points. Just wait 8 to 10 weeks. That is bait and switch. Barclay card and Jetblue are complicit.

I booked flight 0828 due to depart on June 19 at 5:24 pm but I finally departed at 9:47 pm. The explanation was because of weather; that happens I know. But the fact that they texted me at 3:00 telling me that my 5:24 was delayed to 7:24 only to send me a text around 3:30 pm that my flight was back on track for 5:24 pm. After arriving to the airport on time I received 18 other texts and emails changing my time for departure. I sat in the plane for an hour and then de-boarded only to be told at 8:30 pm to wait for an INTERCOM ANNOUNCEMENT for when to board again. No official time was given and that all other flights were booked and prohibitively expensive. They refused to give me a time at the CS desk causing me to sit there without rest or dinner. A weather-related delay is not uncommon but the confusion and unprofessionalism there was legendary. They lost me as a longtime customer, so find another airline.

I am not sure why so many people are writing negative reviews, although several are their own fault for not paying attention to rules like needing to check bags at least 60 minutes prior to an international flight, this is not a Jetblue rule, but FAA regulations and sometime up to the airport as well. If they say you need to check your carry on, there is a reason for it, perhaps your bag is too large for the space remaining, perhaps it is too close to take off time. Remember the flight attendants are there to make sure everyone stays safe and to try to make sure the flight leaves on time. Overall, I have never had a rude employees and in fact they usually bend over backwards to help you.

I’m in New York, my flight is due at 2:58. I get a phone call at 11:15 saying my flight has been canceled for June 5th 2:58 departure for LGA. I was rerouted by JetBlue to leave or at 7pm. I called customer service. Spoke to Michelle after waiting almost 30 minutes on hold. She then made a flight out of JFK to get me back to FLL sooner. Got to JFK the same issue appeared. The flight never existed. I was then given a 3:40 flight which was boarding for Group A in the more room seats up front. I was given a front seat. However trying to board and was turned around stating I was on standby. My seat had already been taken. Who accommodates you, got your inconvenience and how do you just switch flights when a passenger has paid for a flight for timely reasons. I don’t think I’ll be flying JetBlue. Poor customer Service and I’ve never been through this before. I’ve always flown JetBlue. Very disappointed.

I got an email that my flight was cancelled SIX HOURS before takeoff for 'maintenance issues'. As we were going on vacation, it was too late to change or cancel accommodations and car rental. I was told by two supervisors (Lesandra and Carline) that my only options were to wait until the next flight which was TWO DAYS AWAY, make a 4.5 hr drive to Atlanta for a flight tomorrow, or just get a refund of the cost of my flight. They refused to help me find another flight on another carrier.

Horrible experience! My flight was scheduled for 4 pm and the flight kept getting delayed over and over. We took off at 2 am. I’m not even joking. It was a real nightmare. Worst airline ever. Beware :(

Received excellent service at my final destination. Helpful with directions and baggage pick-up as well. Received multiple wishes for a pleasant vacation and hopes for a safe and pleasant return flight.

Overall Jetblue is the best domestically. They have good flights and in general it is an easy process, they are also super efficient with regard to impending storms, cancelled flights and rerouting and refunding. Most of the time the agents are polite and friendly, however they need a little more attention to their staff in NY and Miami. I think the seating is smart and works. I also think the food is smart, but wish they offered food that didn’t smell. Sometimes it can be overwhelming to smell salami, garlic and other things in a confined space. They should make sure to update their planes too and continue to offer the service that a lot of the other airlines don’t. I also think it would great if they introduced family flights during high family travel times to Florida. Jetblue has always been the front runner on different domestic plane service and was better than Virgin America. A little more innovation in these trying times for business travelers would be welcome.

I had been in Auto accident and had been diagnosed herniated disk lumbar and had lost the standing and walking capability. Being alone in US and lengthy wait to see physicians, I called Etihad Airlines and inquired about my possibility to travel to Jaipur India for quick surgeon appointment and surgery. As per their wheelchair requirements I got physicians signatures describing my diagnosis and present traveling capabilities. I bought tickets. Then I was told to submit my medical records. I did and my physician spoke to airlines providing his number for any future requirements, meanwhile I got contact with neurosurgeon from brain and spine hospital Jaipur surgeon Dr Kamal ** through my nephew in India by sending a copy of MRI through Email. I got the earliest appointment on 4th June 11AM.

I have had the misery of flying JetBlue twice a week for the last month. Their points system is a scam. They make it impossible to earn top status with the airline when you only fly short commuter flights albeit twice a week. They define their points in a few different categories. Only dollars spent on flights actually benefit your status with the airline. No other points help your status. I would happily pay for good service, i.e. First Class. They do not offer it. Only more expensive seats that have been double sold and I have been moved without any explanation or compensation.

Traveling from Florida to Ohio and the flight was delayed several times and finally cancelled. They do not work with other airlines for alternative flights. We were told to come back the next day as they offer only one flight a day. Instead we changed to another Jetblue flight to Pittsburgh and figured we could rent a car and drive to Cleveland. The Pittsburgh flight was delayed several times with many gate changes but finally left several hours delayed. I've flown many many times and this is the first and last time I'll use Jetblue. Chaos should be their tagline.