Jetblue Reviews

I just want to give a HUGE thank you to the amazing staff at the Bluehouse Lounge at JFK during my birthday trip. From the moment I walked in, the service was absolutely top tier. Natalie and Yvee/Yvette (and a 3rd lady a beautiful ** woman with highlights in her hair) were beyond wonderful. They went out of their way to make me feel special and even surprised me with a little birthday treat that honestly made me cry happy tears. That level of kindness and thoughtfulness meant so much to me and made my birthday travel experience unforgettable. My server, Amanda or Marie (a short ** young lady, I truly hope I got the name right!), was also the sweetest ever — so accommodating, attentive, warm, and professional. Every interaction felt genuine and welcoming.

Flying with JetBlue is a definite upgrade from American Airlines with having a recurring trip from Ohio to London. Through them, I am treated very respectfully as a flyer, and this airline especially meets modern consumer needs with user friendliness through their touchscreens and free, accessible wifi. I feel fed much better, even in economy class, since they source high-quality, fresh food. Also, they care greatly about sustainability by using reusable meal containers to reduce waste, which is a big one! Anyways, for the low-brow reviews here? Delays can happen with any airline, as they've affected me and so many others. At least there's flexibility nowadays. Kudos to the JetBlue team. :)

I was a bit worried using for the first time this airline going to Cartagena Colombia s.a from JFK. I was so happy everything went smoothly, on time, very friendly staff; I was telling everyone how happy I was because of my trip. Coming back was also a very good experience. I usually go to Newark airport, but now I’m going to start leaving from NY, everything was so good the drop off and pick up, the whole experience gets a 5.

I recently had to cancel a Jet Blue flight. After reading the basic online instructions, I spent some time waiting for a customer service agent to assist. Then there was a “complication” finding my confirmation #. Agent put me on hold for several minutes only to tell me that after $100.00 feet (which I was ok with), I had 2 weeks to book another travel plan. Of course that would not be possible. He was apologetic but those were the rules. I asked to be connected to a supervisor but no not happening. I called back one more time, another agent put me on a longer hold time, came back to repeat the same info as my first attempt.

I was shocked to read the negative reviews. It’s an airline, things happen. Period. Our flight got cancelled 3/18/26. Despite the chaos among passengers my hat off to the staff who were more than professional. Honorary mention: Delano and Rahime. Kudos to you both. Continue to do what you do best.

JetBlue has become unreliable! I use to Love JetBlue but I have to say I am done with them. Every single time I fly with them there is either a delay or cancellation which you then have to scramble to change your rental etc. Today my flight was at 7am, changed to 5:48pm then a 4 hour delay leaving at 9pm. We have car rental pick up and a two hour drive, getting to our destination at 3am. Ridiculous. Selected seats but they say it’s a full flight, we can’t seat together unless we pay.

So I have a business JetBlue Card and a personal card and I’m the beginning being Mosaic 3 was a big deal as they would call you first and at least you had more leg room. We just had the worst JetBlue Vacation as we traveled to Paris and Amsterdam and everywhere we tried to get customer service we got nowhere. I called the number and at one point the customer service person told me to drive to the airport which I did only to find out that the customer service person gave me the wrong information. Now they did away with the Mosaic pre boarding and btw the Mint companion certificates are also a scam which we found out when we tried to use them. We will be going back to the Amex Delta card and will no longer travel on JetBlue.

I paid $418 for a flight that was cancelled. The instructions to get my credit included logging into my account, but suddenly the website wasn't working. I tried again and again. I could not log in. I tried calling, chat bot, emailing- you name it. I never got any help up until the day my credit expired. I know others have experienced this as well. The FAA really should look into this... else an attorney should contact me and the others like me and let's start a Class Action lawsuit. This is thievery.

I found the Flight attendants to be rude and not professional. Attitudes were unacceptable. I had asked why the cabin was so cold and they responded that they didn’t know! While their area was warm. They also laughed about it. Besides being cold and flight delayed due to weather conditions they never even offered blankets. People around me also were freezing. Lucky we brought blankets. During this long waiting period and being detoured to another airport it still was cold. I had asked again and they laughed!!

Gate attendants very condescending and seem to enjoy being authoritative over passengers. As a frequent traveler, no other major airline treats individual customers and families so badly.