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JetBlue does not offer actual refunds for canceled flights. Instead they have a Travel bank, which is their version of a store credit. The credit must be used within a year of your purchase. It’s not fair they keep your money and won’t credit your credit card. You are forced to take JetBlue, use it or lose it is their policy. Not fair to the consumer. I would rather fly a better airline and maybe pay more for a better customer service experience.
The flight attendants on flight 190 on 5/18/23 were dangerously negligent. An elderly man sitting in front of me took a very bad fall when he got up from his seat and entered the aisle at the end of the flight. Jet Blue staff was busy chatting with each other...they did not help, or even acknowledge his fall. Instead, all of us passengers helped this obviously disoriented and possibly injured man regain his footing. It was horrifying! When we all got to the front of the plane there was no "sir, are you okay?" or "thank you paying passengers for doing our job for us because we were busy socializing." There was not even a "thank you for flying with us." In addition, I asked for a simple cup of water THREE times during this flight. I needed to take medication. It took TWO hours to get it. The lack of service and attentiveness was truly horrifying. It was my first time flying with Jet Blue and aside from crashing the plane, I can't imagine a worse experience.
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It is 8:30pm. I have been on the phone w/ Jet Blue since 10:30AM, having spoken to multiple customer service reps, over the course of 20+ phone calls back & forth. And much to my horror and infuriating frustration, I STILL have no tickets!!!! The website is completely useless (constantly kicking me off the site, freezing, glitching, giving wrong info, etc) and 100% unable to take credit card payments (despite actually issuing me a Confirmation Number). And yet, the website took my TrueBlue points, which then had to be put back into my account since no ticket was actually issued (although it says confirmed). CustServ even told me, "Yeah, the website doesn't really work, especially when you try to use points."
OH!? REALLY? Well, I can certainly confirm that. Then, when I finally called YET AGAIN at 8:30pm, the EXACT same number that I've been calling (and been called from) like 2 dozen times, the C/S rep at the other end says, "Oh, this ain't the right number." On top of THAT, after kicking me out of the payment loop and making me start AGAIN (like 6 time), they bumped the price up out of my price range—same ticket/flights. Website also said "financial institution declined payment." Wrong. I called my CCard company & they NEVER received any request for a charge. They declined nothing.
This is not the first time similarly ridiculous stuff has happened (e.g., they issued me a "worthless" one time, and had I not called in to asked an unrelated question, according to the C/S rep, I would have been in a deep problem. Apparently, if I had shown up at the airport with that ticket, I would not have been allowed to board—some mix up with codes when the AA/JetBlue merger happened).
I got a JetBlue credit card and spent $80,000 with it in 2021 and they denied me Mint status even though that’s exactly how the benefit of using the card was advertised. Their customer service department does nothing. Anyone you speak to just passes the buck.
I missed my flight because I was able to check in online or at the airport where Jetblue was blaming American Airlines. The agent at the airport in San Francisco, CA was very mean, rude and unprofessional towards me.
Jetblue employees destroyed my luggage because they work like animals and the company didn’t care. When I called their department for damaged bags claims they all they promised was a $50 credit for future trips and they didn’t even keep their word on that I am still waiting for the credit. My bag is worth a lot more because it is a Samsonite I paid good money for it at Macy's. Jetblue sucks!
Flight scheduled to leave (DCA) Reagan National Airport at 8:55 am to (FLL) Fort Lauderdale, Fl, arriving at 11:38 am. My husband and I were also scheduled to board a cruise ship in Miami, which we scheduled ground transportation from the FLL airport. We had to be on board the ship no later than 3:00 pm. The flight was first delayed to leave at 10:31 am, which caused concern for us as time would be cutting it close but we decided to not panic. This was announced at around 8:30 am. Not even 1 hour after the first delay, it was announced that we were delayed again to leave at 12:30pm! Meanwhile, at the gate next to us, 2 aircrafts scheduled for West Palm Beach, Fl (1 left at approximately 9 and the other boarding at approximately 11) seemed to have no problem.
The desk attendants finally let us know that the aircraft was having mechanical issues and that they were working on it. We tried to get on another flight but were told that we would not be able to get our luggage and that West Palm Beach was more than an hour away from Miami. We had to contact the transportation/cruise line to cancel our trip. This was extremely disappointing and heartbreaking. We had planned for months to have a vacation and JetBlue ruined our experience. We found out that the flight was again delayed to 1:30 and subsequently, it left at 2:21, arriving at FLL at 5:08 pm! JetBlue could have announced that there were mechanical issues from the start and offered us optional flights at 8:55. Having a flight credit and adding 100.00 to our account could not and would not replace the memories stolen from us. My husband chose this airline because he was offered a credit card to accumulate points and benefits. So we were let down all the across the board.
Baggage…rude. Handicap personnel…rude. Gate personnel…extremely rude. This is no exaggeration. They need to fire everyone and start over. I never write reviews because I think a lot of people complain about anything and everything. JetBlue has changed my outlook. I hated giving them one star. They deserved no stars.
JetBlue wreaked havoc on my family on our return from JFK. Exactly what others have mentioned regarding "bad weather cancellations" and subsequent atrocious service. They cancelled our flight three hours prior to departure without prior warning nor explanation. I fought with them for 4 hours on the phone and in person. Multiple dropped calls, 1 hour wait times, claims nothing could be done, etc. Eventually admitted they didn't have another flight for two days. Claimed I would be refunded my base airfare (no refund of change fees associated with the ticket). We'll see if the money comes back. Genuinely feels like a scam.
Also seems they're very careful not to mention bad weather in writing, though they said it verbally multiple times. Probably don't have to reimburse knock-on costs if they cancel for "bad weather". We ended up pulling an all nighter and paying $800 to fly with another airline. It was truly a nightmare. I will NEVER fly JetBlue at any cost ever again.
I fly every year for business and vacation but this is the worst customer service experience I have ever had with Jetblue flight attendants who are so rude and careless that treat customers like beggars for just asking for a cup of water. My bad for choosing Jetblue and we will never fly with JetBlue again because of the most terrible and horrible flight attending services.
Jetblue author review by Erika Armstrong
Founded in 1999, JetBlue has become known for innovation and leading-edge technologies. In 2013, they were the first airline to offer personal electronic device connection from gate to gate.
Multiple destinations: JetBlue offers flights to and from airports across the U.S. and in Central and South America.
Partner airlines: For international travel outside of direct flight paths, JetBlue has 40 airline partners with worldwide destinations.
Plenty of entertainment: At every JetBlue seat passengers can enjoy 36 channels of live TV, helping to pass the travel time more quickly.
Rewards program: The TrueBlue rewards program offers point redemption with no blackout dates, and earned points never expire.
Stretch out: JetBlue offers the most leg room in coach for anyone flying economy class.
Jetblue Company Information
- Company Name:
- Year Founded:
- 2701 Queens Plz.
- N. Long Island City
- Postal Code:
- United States
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