Jetblue Reviews

Return BOS to LAX: jetBlue flight 387 departing at 5:52pm EDT, arriving at 9:07pm PDT

After clicking the "Continue" button Google has switched to the jetBlue website (www.jetblue.com; this detail is important). Hence, the reservation was made directly with jetBlue airlines. The total cost was $789.30. On September 27 I made an on-line check-in on the www.jetblue.com website and printed a boarding pass for the outbound flight 988. In the early morning of September 28 (5:54am) jetBlue sent me the following e-mail: "Your flight has been cancelled. JetBlue B6 988 Sep 28, LAX Los Angeles 11:15am, BOS Boston 7:53pm. We’re sorry. Our team is working to rebook you on another flight, so no action is needed yet. We’ll email you when we have an update. Once you receive it, you’ll also be able to change or cancel at no charge. We appreciate your patience as we work to get you to your destination."

During my shuttle ride to the airport, I did an independent research and learned that on this day "The FAA currently has a Ground Delay Program for BOS affecting arrivals from essentially the entire continental U.S. (...) The stated FAA cause is runway/taxiway constraints and construction, while the airport is also recovering from this weekend’s nor’easter."

Indeed, the weather forecast for 09/28 indicated a major rainstorm in Boston. I arrived at LAX around 10 am and immediately approached the jetBlue agent at their Help Desk. (I have not received any e-mail from the supposedly "working" jetBlue's team during the intervening 4 hours.) Not surprisingly, there were no flights to Boston arriving on 09/28. The agent rebooked my flight to Providence, RI, (PVD) via New York (JFK). Moreover, the agent specifically asked me if I wanted to rebook my return flight, to which I clearly answered that I wanted to keep the return flight as is. I arrived in Boston on Tuesday morning after boarding a commuter train in Providence.

Approximately on Thursday noon, October 1, 2026, I opened the checkin.jetblue.com/checkin/ website to check-in my return flight 387. I did not receive the usual reminder from jetBlue, nor ANY other kind of message or e-mail from jetBlue. To my utter surprise, the return flight 387 was GONE from my jetBlue itinerary! It contained only the previous LAX-JFK-PVD flight from Monday. I called jetBlue support team to inquire what happened. Their representative confirmed that my name has been removed from the list of flight 387 passengers. His answer to the subsequent "why" question is so bizarre that readers of this statement should hold their chairs: "You have been removed because you bought a discounted ticket through a third party."

This was an obvious lie since I only _found_ the roundtrip flights using the flights.google.com search engine, but the actual booking was done directly with jetBlue. The representative was insistent, though, and kept repeating the same lie. After a short exchange I gave up and asked to be reinstated as a passenger of flight 387. "If you want to fly today then you have to pay an additional $249.69", was the answer. "Why do you charge this additional payment? I hold a valid return ticket I bought on September 10", I asked. The representative repeated the same lie about "discounted ticket from third party" and informed me that I won't get on board without additional payment. Having no choice I paid using the same credit card.

In summary, this is the very first case in my long life of an airline unilaterally removing me from a flight to which I held a valid ticket, without informing me at all, and subsequently demand a ransom to reinstate me as a passenger.

During the delay at Boston Airport, there were limited affordable fast-food options where we could actually get a meal for $12.50 per person, and some options were closed on Sunday. We ultimately purchased our meals at Shake Shack, which cost $40.44 for the two of us. I provided proof of the purchase and asked if JetBlue would consider increasing the goodwill credit to $50 total, which seemed like a reasonable request given the actual expense. Instead, the $25 credit was the maximum they were willing to offer—and it expires after only six months. I will not be traveling with JetBlue within that timeframe due to other travel and life plans, so there is a very real possibility that I won’t be able to use it.

What is disappointing is that this could have been such an easy customer-service opportunity. Airlines like Delta are competing for the same customers, and these small gestures matter. They make customers feel valued and can genuinely influence whether someone chooses to continue flying with an airline. It’s basic customer-service psychology: when a company goes a little beyond what it is required to do, customers remember that. Unfortunately, after going back and forth over several emails for a $25 credit that is only valid for six months, I am left with a bad taste in my mouth about the experience.

I understand JetBlue was not obligated to provide compensation under its policy. But goodwill is about more than what a company is obligated to do. It’s about how you treat customers when you have the opportunity to leave them with a positive impression. In this case, JetBlue had that opportunity, and unfortunately, the experience has made me question whether I would choose to fly with JetBlue again when I have other options, including Delta.

To make matters worse, when I requested a seat assignment on the replacement flight without having to pay an upgrade fee, my request was denied. Despite the delays being beyond my control and caused by the airline's operations, no accommodation, compensation, or courtesy upgrade was offered. I incurred unexpected expenses, experienced considerable stress and inconvenience, and received no compensation for the disruption to my travel plans. I respectfully request reimbursement for the $100 transportation expense and appropriate compensation for the inconvenience caused by the multiple delays and missed connection.

Karla **.

The experience got worse when I discovered before leaving the Charleston airport that my checked bag had been left behind in Ft. Lauderdale. I was initially told that because JetBlue does not fly into Columbia, SC, I would have to return to Charleston to retrieve my luggage. Thankfully, my bag arrived the following day and was eventually delivered to my home, but I was without it for approximately 24 hours.

I was initially told I could request monetary compensation, only to later receive a conflicting response from a supervisor. I have requested a call from a Central Baggage supervisor multiple times over the past three weeks and still have not received one. As someone who works in customer service, I am extremely disappointed with the lack of communication, consistency, and follow-through. This experience has left a very negative impression of JetBlue, and I would not recommend the airline based on how my concerns have been handled.

The problem? My flight was never listed on the baggage summary board, never displayed on the carousel screens, and the JetBlue app never provided a carousel number.

I immediately asked an employee for help and was sent back to Carousels 1 and 2. Still nothing. Another employee told me bags can take a long time, so I reasonably waited, assuming JetBlue had not started unloading my flight yet. Other flights were still showing on the screens, and passengers were standing around waiting for their own bags. Eventually, after more than an hour of searching and asking for help, I found out my bag had apparently already been placed on a carousel, removed, and considered “left.”

Left WHERE? How exactly was I supposed to know where to retrieve it when JetBlue never provided a usable carousel assignment? There was no staffed JetBlue baggage office available, the ticket counter was closed, and Central Baggage Services could not provide real-time help beyond sending an email. I finally got an answer only because I happened to catch a JetBlue employee walking out of a restricted area before she disappeared again.

I did not leave CLT until 5:55 PM, more than two hours after landing, while trying to locate a bag JetBlue apparently had in its possession the entire time. I also had to cancel a Lyft and incur a cancellation charge. To make matters worse, I had already paid $49 to check this bag in Fort Lauderdale after being required to check it there, only to deal with this mess when I arrived.

When I contacted JetBlue afterward, I was initially offered a $25 flight credit, then $50 after pushing back. Not reimbursement. Not a refund. A credit requiring me to give JetBlue more business after this was my first experience with them. No thanks. The weather delay was not JetBlue’s fault. The baggage communication failure, lack of accessible support, and complete absence of a reasonable recovery process absolutely were. JetBlue turned me every which way but loose on my very first trip with them. I will be extremely hesitant to fly them again.

What makes this even worse is that shortly before boarding, the airline had announced that the flight was full and was asking for volunteers to check their carry-on bags because there was not enough overhead-bin space. I did not volunteer, so it feels extremely convenient that my bag was suddenly declared unacceptable and taken from me anyway. I had valuable items inside that bag. Had I known they were going to force me to check it, I would have moved them into my backpack. At this point, I can only hope the bag actually arrives, because I am not even fully confident it was properly loaded.

The employee who took my bag was also extremely rude and acted as though they were doing me some kind of favor, even though passengers had already been told that carry-ons could be checked free of charge due to lack of cabin space. Terrible service, terrible communication, and an absolutely unacceptable travel experience. I would not recommend this airline to anyone. For what should have been a three-hour flight, I honestly could have gotten to Italy faster. Plus they finished the tea and coffee…

She is devastated and crying constantly; she has no clothes, underwear, shoes, or the irreplaceable purses gifted by her grandmother. The customer service from the JFK baggage claim agents was abysmal; they were incredibly rude and completely refused to help us. I have received zero updates on our luggage. Thanks to @Jetblue. Today marked 25 days without any information about the luggage. And we did not have any type of reimbursement because they only accept credit card receipts, meaning that my family did not eat, sleep or breath during those two days because we were not able to provide them with credit card receipts. Not empathy at all when we just asking for our rights.

Calling customer service was a nightmare. They would answer three or four hours later. Finally, we found another carrier, paid the tickets and came home. This is the last time we are traveling with JetBlue and all our friends will know about this. Everybody who’s traveling please buy ticket insurance so you can claim that otherwise you might end up buying another ticket spending another $600 so you can just reach home like we did. Jetblue that’s no way to treat the customers and hopefully no one will travel with you, and you deserve to go out of your business because the way you treat people.. Hopefully whoever reads this will choose another carrier. Do not use JetBlue.!!!

They canceled our flight with no acceptable alternative and left us fighting for hours just to get rebooked. It took THREE HOURS on the phone to get someone to help us, and the replacement flight was an entire day later. Then, on the way home, I went to check in and was told MY RESERVATION DIDN’T EVEN EXIST. Yes — you read that correctly. JetBlue had canceled our original itinerary, put us on an Alaska Airlines flight to get to New York, and then somehow our return reservation apparently disappeared from their system. When I explained what had happened, their solution was essentially:

“Sorry. There’s nothing we can do. Book a new flight.” So they can cancel your flight, completely screw up your itinerary, apparently lose your return reservation, and then expect YOU to pay to fix their mistake? Unbelievable. And somehow, they still found new ways to make the experience worse. I was traveling with a TSA-approved carry-on bag that literally states on the bag that it meets the required carry-on dimensions. JetBlue staff insisted that it wouldn’t fit and told me I had to check it. At that point, it felt like they were actively looking for another problem.

The airport staff were dismissive and unhelpful, and I couldn’t get a straight answer from anyone. I eventually had to call JetBlue myself and spend another 20 minutes on the phone trying to fix problems that JetBlue had created. And the delays? SIX SEPARATE DELAYS ACROSS THE TRIP. My flight to New York was delayed THREE TIMES, and my flight home was delayed THREE MORE TIMES. I understand that airlines can’t control everything. Weather happens. Mechanical issues happen. Delays happen.

But when you combine repeated delays with a canceled flight, being rebooked an entire day later, hours on the phone, a missing reservation, dismissive customer service, and then being forced to check a bag that is literally labeled as TSA-approved for carry-on use, this stops being “bad luck.” This was a complete failure from start to finish. I’ve flown countless times in my life and have never experienced anything remotely this chaotic with one airline.

JetBlue managed to turn a vacation into hours of stress, uncertainty, wasted time, and frustration. And honestly, even if JetBlue tries to compensate me, there is absolutely nothing they can do at this point. A refund doesn’t give me back the hours I spent on the phone. Compensation doesn’t undo the canceled flights. Free flights certainly aren’t an incentive to voluntarily put myself through this again. I would rather swim home than voluntarily fly JetBlue again. If you’re considering JetBlue because the ticket is cheaper, DON’T. Pay the extra money. Fly Delta. Fly literally almost anyone else. JetBlue has permanently lost my business. After this experience, I wouldn’t trust this airline to get me across the street. JETBLUE: NEVER. AGAIN.

Customers should not have to tolerate disrespectful treatment from employees, especially when they make a genuine effort to raise a concern and seek a resolution. After this experience, I have completely lost confidence in JetBlue’s commitment to customer service and respectful treatment of its passengers. I would not feel comfortable recommending JetBlue to others, and based on my experience, I do not intend to fly with the airline again. JetBlue should take complaints like this seriously and hold employees and customer service representatives accountable for how they treat passengers.

We had a confirmed September 9 return flight. First we were told JetBlue couldn’t fly us because of a “technical issue.” Then the explanation changed to DOT restrictions and “too many planes.” When I asked for documentation supporting that explanation, we couldn’t get a clear, consistent answer. They even discussed putting us on another airline but told us WE might be responsible for additional taxes just to get home on the date we originally paid JetBlue to get us there. Absolutely unacceptable.

We spent a significant amount of money on this vacation, and instead of enjoying it, we spent far too much time dealing with JetBlue’s problems and worrying about whether we could even get to Costa Rica and then get home. JetBlue didn’t just inconvenience us. Their handling of our flights significantly impacted and ultimately ruined our vacation. Terrible communication. Terrible accountability. Terrible experience. JetBlue has permanently lost my business.

When I first boarded, I politely asked Natalie if my mother, who was seated in the back, could move up to sit next to me in one of the open seats. She dismissively told me to wait until boarding was completed. I respected her instructions and waited until every passenger had boarded before asking her a second time. Immediately after I asked, instead of responding politely, Natalie made a public announcement over the intercom declaring that no seat changes were permitted due to "weight and balance reasons"—even though the flight was not fully booked and open seats were clearly visible. Using technical safety policies as an immediate pretext to deny a routine request from a Hispanic traveler was completely dishonest.

To make matters worse, her behavior across the rest of the flight was night and day depending on who she spoke to. While white passengers were treated with smiles, warmth, and respect, her demeanor toward me was hostile, cold, and dismissive throughout the entire trip. JetBlue claims to prioritize equality and customer respect, but my experience with Flight Attendant Natalie proved otherwise. I expect management to investigate this incident and hold crew members accountable for racial profiling and poor service.

When I call JetBlue about their delay and what type of compensation they were going to give them, they said none at all because it was of the weather, which I think it's a lie because I had checked myself. The JetBlue employees at Puerto Rico also told my wife they should get reimbursed for the flight that was missed, but it turns out it was another lie because nothing was done about the whole situation. This is only the second time they travel with JetBlue and ran into this experience, and it didn't even matter that they both had their TrueBlue account with them because you get "more benefits", and still nothing was done. This is the last time we will be using JetBlue, worst experience ever!

Such patronizing treatment for human customers shouldn’t be allowed, and such idiot bullies should not have jobs among humans. Southwest was $10 pricier, and that’s what I’m choosing next time. No need to fly with such coercive people in charge of an airplane because if the plane were to crash for any reason, it would be due to the stupidity of JetBlue’s staff and the disrespect of their executives.

And it didn’t end there. The replacement flight the following day was delayed again for another TWO HOURS! The weather was beautiful—sunny and clear. The whole experience showed just how unreliable and poorly managed their operations are. On the way back they delayed our flight for two hours and then after boarding, they kept us in cabin for 3 hours before departure.

We travel a lot, both within the U.S. and internationally, and we have NEVER had an airline experience this bad. Things can go wrong with any airline, but what really matters is how they handle the situation. JetBlue handled ours terribly. We lost vacation time, money, hotel reservations, and paid activities because of them. For an airline that charges this much, this level of service is completely unacceptable. Never again. I would strongly recommend thinking twice before booking with JetBlue, especially if you have important plans or prepaid reservations at your destination.

We spent $1,900 because JetBlue stranded us and our only option to get our child home in time for school was a 1,500-mile drive home. Since so many others were stranded too, this car was the only option. Then came the customer service experience. And honestly? The flight cancellation was bad. The way JetBlue treated us afterward was worse. Airport staff? Awful. Online chat? Useless. Calling customer service? Good luck getting anyone who can actually help. And after being bounced around with reps that are not located in the US, we finally reached an escalation representative named Kodie, who was condescending and dismissive and essentially made it clear that there was nothing he could—or would—do. So let’s recap:

- ZERO reimbursement

JetBlue didn’t just cancel our flight. They stranded our family and then made us pay $1,900 to get ourselves home. Zero accountability. Zero compassion. Zero reimbursement. We will never forget this experience—and we will make sure other travelers know exactly how JetBlue treated our family.

Other standby passengers were accommodated while we continued waiting. The experience was so distressing for my daughter that she has needed additional support afterward. What has made this even more frustrating is JetBlue’s response since the incident. I was told that because the cancellation was weather-related and we eventually flew, all they could offer was an apology. JetBlue also previously issued me a travel credit and later reversed it.

My concern goes far beyond a canceled flight. It is about how a vulnerable child with a disability was treated during an extremely difficult situation and how our concerns have been handled afterward. An apology does not erase what my daughter experienced. I expected significantly more compassion, accountability, and assistance from JetBlue. Terrible all around.

When I asked why the total suddenly jumped to **$400.40**, I was told it included an extra **$279 in taxes** — something no one could explain. The moment I questioned it, I was hung up on again. To make matters worse, the next representative — **Peter** — was rude and dismissive. Instead of helping, he gave me a phone number: **1‑800‑221‑1212**. When I called it, I discovered it wasn’t JetBlue at all — it was **Delta Airlines**. JetBlue literally sent me to another airline instead of helping me resolve their own pricing mess. This airline is **not family friendly**, does **not provide transparent pricing**, and clearly does **not train their staff to treat customers with respect or accuracy**. The constant hang‑ups, random fees, and incorrect phone numbers make JetBlue feel completely unreliable. I will absolutely rethink ever flying with JetBlue again.