Jetblue Reviews

Meanwhile I got in line at customer service and while I was waiting I got an automated phone message saying we were booked on another flight at 11:00 p.m. the following day. What on earth did they expect us to do after they abandoned us in the middle of the night in one of the countries most expensive cities??!! While I was in line I looked for other flights in other cities and on other airlines but didn't have much luck. Meanwhile I got to talking to two other passengers from my flight who were also stranded. We decided to band together and rent a car and drive home.

When I got to customer service it was another nightmare. No one knew what they were doing. Most of the reps stared at their screens as if they had never seen a computer before. The few people who did seem to know what they were doing were constantly leaving their customers to help their clueless coworkers. I asked the rep for a refund for the flight home and he agreed but said he couldn't provide me with any proof of it.

We set out to find a rental car only to find out that none were available. It was now 3:00 a.m. and we met two other families from our flight, all of them stranded, exhausted and hungry with nowhere to go. One of our fellow passengers arranged for a car service to pick us up at an ungodly fee and drive us all the way home. By then we had all been up for more than 24 hours and even if we had found a car none of us were safe to drive. I contacted JetBlue about the situation as soon as I got home and two days later they gave me a $25 credit. So far I have seen no sign of the promised refund. So in addition to the trauma and aggravation we are out of pocket for our return trip home and the $500 it cost to get us home in a car. At no point in this process did JetBlue ever appear to care about any of us.

The system doesn't print tags for luggage and nobody assist passengers. Finally after few attempts we came to the service desk to print them, it was 50 minutes prior to takeoff. Then we spent over 20 minutes printing the tags, it's easy to see the timestamps on the tags. Finally they didn't give us all our tags, one was missing! People were extremely slow, there was a glitch in a software, then printer didn't work. Finally 25 minutes prior to takeoff we came to the security check, where we supposed to have a separate line. We didn't get it even after we told that we're missing the flight. The gate was closed strictly on time and we had to go to the Jetblue service desk.

People at the desk saw right from the beginning all our statuses in the system and agreed that the was no our fault in this situation. They were not able to offer anything earlier than in 24 hours, but helped to identify all our luggage tags numbers and initiated the refund (appreciate it, however, I haven't got it so far). Everything else became our problem. We tried to discuss the situation with the manager on site, but this step was absolutely useless. We were waiting for him for 40 minutes, family of five people including five year old child, that already supposed to be sleeping on the plane. He told us that he's sorry about what happened but didn't offer anything to compensate our losses (time and money for the tickets that we had to buy in a last minute and hotel). He didn't say anything regarding the enormous timeslots for the typical operations, that we saw.

His point was that even if passengers paid for some services to get faster to the gate, one hour is not enough and we had to come earlier. But passengers should be notified about this critical issues in advance and have clear recommendations. And it doesn't mean that airlines are free from any obligations to support passengers on site. Nobody notified me that I had to plan 30-35 for each operation. I would never go for it.

Worst example of low-coster with the prices of the genuine airlines. P.S. My reservation: AGZWYA.

On June 8, we arrived at the ATL airport and checked in at the self-service kiosk and were only provided with the tags for ATL-FLL, missing the FLL-UIO route. I decided to have the customer service staff. We are not given the tags explaining that the flight is delayed. Tickets printed and everything ready, unfortunately Jetblue decided not to take off until 3.5 hours later. After 3 hours of waiting we contacted the counter and they informed us that we would reschedule the tickets for 11, because the flight would not arrive in time for the FLL - UIO connection. It did not matter that family meetings planned months before had to cancel. Jetblue argued that they could not do more and that they did not have flights available to accommodate us before that date.

THREE DAYS LATER, we returned to the ATL airport and this time we got the tickets and complete tags, checked and delivered 2 pieces of luggage. While we were passing TSA and approaching the boarding gate, Jetblue decided to prioritize waiting passengers and had our 5 seats and a sixth passenger to UIO, leaving us again off the flight, suggesting again reschedule our tickets for 13. An agent named Michael approached to explain that Jetblue could dispose of the seats at his discretion. As a special concession, we would keep our checked baggage, already on the plane, and deliver it to UIO, when our itinerary would finally be fulfilled. Recommends that we call Jetblue by phone if we want to extend our stay. When calling, an agent tells us that it will cost US $250 each to modify the return date by Jetblue policies.

After FIVE DAYS LOST FAMILY HOLIDAYS, we returned to the airport and made the process again. Being in line to check, the airport manager for Jetblue informed us that with the electronic tickets we could advance to the boarding gate. Upon arrival with TSA, they indicated that the electronic tickets were not valid to fly that day, which appeared as usable the previous day. We return with the Jetblue agents and ask them to review, they tell us that the flight was assigned for the 12th, due to confusion, and they assigned it for the 13th at that moment.

With the printed tickets we go to the boarding gate, where we are witnesses that the staff asks for volunteers to travel later because this time they also have overbooked tickets. We fly to FLL. Upon arrival we approach the customer service desk at terminal E to find out about our bags, there are 3 employees of Jetblue talking about who will take the turn of Friday night, because they would like to attend a party, while 8 clients wait. 2 of them are: Justin and Janelle **. When I ask him to do his job and I want to know where my bags are, he tells me that I have to go to the warehouse and find it to take to baggage delivery, because it is my responsibility to have lost the flights.

When explaining the responsibility of Jetblue in all the delays, he agrees to call, he tells me that unfortunately there is no one who attends the warehouse and that he will continue to insist, and recommended to advance to the exit door to UIO, because Jetblue could take the decision to take off without us. I take the advice and go to building F. There, I go back to the customer service desk and request my luggage information again, the agent surnamed ** tells me to look for it, 20 minutes later, she confirms that my luggage is located and will be sent on the flight we are traveling.

When arriving in Quito, the luggage did not arrive. A Jetblue agent approached us and offered his help, explaining the situation, he started looking for luggage at ATL, FLL, UIO until he finally informed us that he was on the next flight and that he would help us recover it.​ When arriving in Quito, the luggage did not arrive. A Jetblue agent approached us and offered his help, explaining the situation, he started looking for luggage at ATL, FLL, UIO until he finally informed us that he was on the next flight and that he would help us recover it. 1 hour after waiting for an answer, but with someone looking for it, we receive news. Thanks to this employee, a mole in Jetblue, at least we received our luggage, late but we got it. Great work by Carlos **.

As a result, our planned vacation for months, including family and religious ceremonies, was ruined by the dismal performance of Jetblue employees, FIVE lost days, waste of time, fuel (2.5 hours of travel between Chelsea AL and Atlanta GA and vice versa, 4 trips with a total of 10 hours), and emotional wear and tear are the result of our first flight with Jetblue. I need to know what actions the company intends to take in the face of this poor performance and what remedial actions it will have for us. I am awaiting your response and I am ready to provide any additional information you may require. I reserve my right to make my claim public.​

We purchased the away luggage because one of the biggest selling points were the chargeable batteries. This being our first flight we did not know they could not be installed in the bags where they belong. Later on one of the workers there told me they wish they would stop selling the AWAY bags as this has become a problem. Knowing that they should put up some type of signage stating if you have luggage equipped with batteries, they must be removed. They told us to hurry and sent us to a location where they stated our luggage would be there to pop out the batteries and make it back before they take off.

They sent us to the wrong location stating our luggage would be there. That department sent us to the right location and our luggage was not there to remove the batteries. We waited so long for them to get the bags, moved so slow they could care less that this trip cost us $9,000 total including straight flight from Boston to Punta Cana and back, all inclusive resort for 7 days and a van to and from the resort. Finally they retrieved our bags. We took the batteries out. They had us place our 4 bags again at the baggage area and go to security.

If they would have put us through the security quicker stating we had already been there we would have made the flight. Instead they stated we had to wait in line. I received a call from the flight attendant stating they were closing the doors and we would not make the flight and if I would give permission for my 14 year old child to travel with our older family members putting them in charge of her as she was a minor. I consented as they were on the plane already and thankfully I had my family members there I trust with all my heart. They made us miss our flight, separated us from our kids who were now on the flight with our family. I paid extra money for a straight flight. They took us out of the security line went to retrieve our bags again so they would not be on that plane and had us rebook two tickets, one for me and my fiance. The only ones they had available were to leave at 1:30 to JFK and then after 1.5 hours to Punta Cana.

We retrieved the tickets again. Checked in our bags and went through security. The flight attendants were very nice and explained everything on the plane where things were if needed. Instead of arriving at 12 noon in Punta Cana We arrived at 6PM after customs and everything we had to go through and the drive we arrived at 8:30 PM that night. My daughters were so happy to see us and I later found out the youngest one had cried. She was afraid something would happen to us. There was no urgency on their part of taking care of passengers who paid so much money for a flight, no care or compassion for what occurred. Not even an apology.

I will be posting this on multiple other sites as I do not want this happening to anyone else and feel this is unfair. We all work hard for our money in order to be able to take a vacation. I missed a whole day of mine because they couldn't just take an extra step to help us. I'm very disappointed in Jetblue. We will be taking many more vacations but I do not believe Jetblue will be getting our money anymore and from what I read on the other comments it looks that way for other people also. Thank you to anyone who has read this and understands my situation.

So I opened up a chat window and a lady name Ashley came on to help. She said I can add luggage and pay the fee on check in. I explained this is an 82 year old traveler and I want to make sure she is all set but with all the technology, JetBlue was not able to help me pay for this old lady luggage. I fail to understand from a programming point of view if I can pay for a better seat and the system can take credit cards, why can't I pay for luggage. Very disappointed, won't fly JetBlue again.

A lot of phone tag would be required to get a note from her doctor. Her doctor is also on vacation right now, so I wouldn’t be able to get that documentation for who knows when. In order to get home, I have to fly to Orlando and then turn around and drive 9 hours to North Carolina in order to be with her. I chose to fly from Orlando because it’s cheaper. I’m not a millionaire and can’t afford to pay $600 to change my flight. I refuse to get a doctor's note because I shouldn’t have to prove my grandmother has cancer in order for JetBlue to waive the fees. It’s ridiculous and I will never be flying JetBlue again. They aren’t helpful or understanding at all in cases of emergencies. I’m disgusted.

I was scheduled to depart FLL at 11:40 AM, but didn't leave until about 2:30 PM. I had a 3-hour layover scheduled, but, that was now gone. Despite that we arrived at BOS and I was able to reach my gate with about 10 minutes prior to schedule pushback. However, the plane had already departed. There was one other flight to BWI that night, but, owing to more delays, it didn't leave until about 1:15 AM. After landing at 2:30, I discovered that only one of my two bags made the connection. The other, and most important one [my suitcase], despite being properly re-tagged, somehow found its way to a plane to Jacksonville, Fl. and not BWI. After being assured that my suitcase would be on the first flight back to BOS and then on the next available flight after that to BWI, that did not happen. My suitcase didn't get into BWI until midnight.

Now, I was told up front before I left BWI that Jet Blue had a delivery service that would deliver this for me. But I was not getting any communication as to its status and trying to check the status online, I could find no information there either. Ultimately, I made several phone calls to Jet Blue to check for updates and got mixed & false information, including being told at 9:00 AM by Jet Blue when I called again that it had reached BWI and was out for delivery with the delivery service, and that I should have it by noon. However, the delivery service called me just before 1:00 PM to ask me if they were supposed to deliver it, as it was still at BWI, with Jet Blue telling them that I was picking it up, which was definitely not the case & not what had been settled on. I know this is long-winded, but, I feel the need to point out the many errors that occurred with this trip. Jet Blue's performance in this was a disgrace on many levels. I will never fly them again.

How does a 16 hour delay after a 10 hour flight seem like a good solution? Since they automatically put us on the flight that was delayed for 16 hours, when I called to see if there was anything earlier (and there was a 12:50 pm flight), they said that because they automatically booked us on the 10:50 pm flight that we would now have to pay to change it. We then spent a good hour on hold and arguing this just so we could get home with our children 10 hours sooner. They finally waived the charge and switched us to the 12:50 pm. But there was still no crew.

One JetBlue worker shared that the company pays their workers less than the other airlines and because of this, has trouble keeping employees...including pilots. Apparently this is commonplace in JFK. Our flight was delayed again until 3:15 pm putting us over the 24 hours we have been traveling with children. Have you traveled with kids? Pure torture. Maybe a peace offering of a meal voucher would have been nice. I inquired about that, I was told the company does not give those out. I am completely disappointed that our trip ended this way. I will be sure to share with EVERYONE, our experience. I mean I have had the time sitting all day today at the airport...

Although I followed the procedures JetBlue gave to me to have my luggage transferred from them to AA, JetBlue never transferred my luggage and never sent it to my final destination. I made the request twice during my week long vacation and JetBlue kept possession of my luggage the entire time. I had to ask to have it delivered to my home a week later when I returned from my trip. When I tried to file a claim with JetBlue, they told me that since I was FORCED to purchase another flight on another airline, the other airline is responsible for me not having my luggage and having to purchase clothes, toiletries, etc. This was absurd considering that AA never had possession of my luggage and it was in JetBlue's possession the entire time!

And then the Jet Blue baggage rep that I spoke with tried to chastise me for waiting 2 weeks to file an official claim!! They have some nerve! I will never fly them except to use this sorry credit that I have to use with them...since they don't issue flight refunds, which is also absurd! I'm telling everyone I know...never fly JetBlue!

The first Barclay/Mastercard woman confirmed I did spend over 50k, yet wasn't on the line long enough with JetBlue airlines to send over the confirmation and the second woman at Mastercard took way too long for me to even explain what I needed, but finally ended up saying my annual summary is wrong and I'm just a little short?! If I am paying an annual fee and spending so much on your card, I would expect competent people trained on the rules/perks of the card and know how to find that within minutes in my account. I am considering canceling. American Express NEVER had this type of customer service.

We asked the flight attendants if we could turn the brightness down or turn them off, so that we did not have a bright light flashing in our eyes all night, but they said they couldn’t do anything except offer a $15 voucher for each improperly working TV for use on a future flight. The attendants then stated we should use the provided eye mask to block out the TV, which is great if you’re tired, but I wasn’t. I just wanted to sit in my dark seat.

Lastly when we got home, we called customer service & spoke with a manager who insisted that since we received extra legroom on the flight, we could not receive our money back for the upgrade even though we were subjected to a blindingly flickering light all night. I told her I had video of the occurrence & she did not want to see it, had no interest in listening to my case or trying to accommodate me in any other way, except for the already offered voucher. I declined the voucher & asked for her boss’ information which she refused to give me & instead put the vouchers through on our account even though I clearly declined, so as to show that the problem was resolved. It goes without saying, that I will not be looking to book another Jetblue flight or use their voucher anytime soon.

And how did jetblue handle the situation? They decided the best thing was to kick my daughter and grandchildren off of the plane and not allow her to get her carry on luggage, telling her to leave her carryon because she had so many things to carry on top of the stroller and carseat. That was way too much for her to pull alone. When they decided to give her the stroller it was soaking wet as if it were sitting outside on such a wet day. But her carry on luggage and checked in bags were still on the plane that landed without them on it.

But wait it gets better...they book her on another flight leaving from La Guardia Airport but don’t provide any transportation on a later flight, with her two small children a wet stroller and my poor granddaughter who had an “accident” because she was so scared...no compassion for humanity. The flight attendant who's name is Selena, also a woman was so detached and inhumane towards my daughter. She didn't have any compassion for a young mother traveling with small children, what happened to women empowering each other and love thy neighbor? Thank you to the lady (a total stranger) that stood up and spoke up for my daughter. God bless you. She was also thrown off the plane for her kindness.

Thank you also to the Corporate Security that was called on board to diffuse the situation, Gil, who stated, “that he always defends his team but in this instance he can’t because what they did to you (my daughter) is a travesty.” It comforts me to know that you both were there for my family when I couldn’t be...so upset and disgusted. I called JetBlue as her concerned mother to report it-and the representative on the phone had me on hold for what felt like forever only to come back on the line to say, “I spoke to my supervisor and since we weren’t in-flight and didn’t witness it, we can’t do anything, she needs to file a complaint, so sorry for the inconvenience”. To which I said, “So you’re basically telling me, sorry for what you went through there’s nothing we can do, so sorry? “She replied yes that’s what I’m saying.

This is what’s wrong with the world today-people are cruel stepping on others to get ahead-discriminating against minorities yet WE the minority’s are the MAJORITY. They didn't arrive to their destination until 3am Saturday, 4/6/19. Horrible what they did to her, JETBLUE where’s the humanity and compassion for your PAYING customers-we are PEOPLE! How dare you.

The off-boarded people who missed their connecting flight and then on-boarded them. When you call JetBlue, the first person said no, the plane took off at 10:43 and since it wasn't a full two hour delay, it doesn't qualify for a refund. Then a manager came on and said no, no it has to be three hours in order for it to qualify for compensation. How convenient for JetBlue! IT TOOK THREE HOURS TO GET TO A DESTINATION THAT TAKES ONE! They should have compensated everyone on that plane for their TIME WASTED!