Jetblue Reviews

My family and I have been flying JetBlue from Orlando, Florida to Montego Bay, Jamaica since 2008. First, it is a direct flight and Second, the price is absolutely right. Twice a year we booked tickets with ease at jetblue.com where we selected our own seats and paid for extra luggage at a discounted rate. We accumulated so many Frequent Flyers’ miles it paid for two round trip tickets twice. We were such frequent, model flyers we were upgraded to Pre-Check. The entertainment (TV) is not what it used to be where you had access to movies, Bravo, CNN and satellite radio. Our last flight, December 2019 you could access the movie channels. Anyway, the flight has always been smooth, on time, well stocked with eat all you want snacks and beverages and well staffed with hardworking, friendly Flight Attendants and Pilots.

After having to hold for about 30 minutes, I finally got to talk to Sarah. We had some questions on the "carry-ons" and our reservations were somewhat complicated. We spent another 25 minutes to get everything squared away but Sarah did a great job cooling me down after our long wait and we're looking forward to our non stop flight.

We’ve been flying JetBlue for years. The price of the flights are reasonable and we almost always find not only the dates but the times that are convenient for us. The planes and seating are very clean, and if you’re hungry but don’t want to pay for a meal you can ask for as many snacks and beverages as you like.

I was stranded on a connecting flight due to weather. I don't fly often so I was very upset. The desk person was very kind and understood my nervousness. She made another reservation the next day, which was the next flight out from JFK. She also helped me find a nearby hotel that had transportation to and from the airport. She went out of her way for me and I will be forever grateful,

The reason I fly Jet Blue is because the seats are roomier and more comfortable. I do like the legroom. Even though I am short I like being able to stretch out my legs. Also, most of the time my plane is on time. The flight attendants are very nice and are always helpful. The planes are clean. Usually a good movie is going to be shown. I would recommend them. I wish they would fly to all the cities.

Booked a Jet Blue flight. When we arrived at airport we were told that they have a "partnership" with American Airlines and we would be on one of their flights instead. It's kind of like being told you're going to your favorite ice cream shop but instead you're taken to a frozen yogurt stand with a C rating from the health department.

I have travel credits with Delta and American. Both of which have extended the money until 12/23 due to the pandemic. However, JetBlue will not under any circumstances extend another year. They stopped service to SWF which is where I booked in the first place. I chatted with one individual that had the worst grammar, spelling, etc. and was shocked that they would have someone at that skill level performing chat with customers. I printed the chat and reviewed it later that month and it was terrible. Then I decided to email customer service without going into any past complaints, etc. and received a ticket number to refer to. Still, they have concluded that there will be no exceptions whatsoever and that's their policy. I've asked family members, friends, etc. if they could use the money to book a flight and nobody can use. I will never book with them again. I also hope that others will see this and agree with me. We all have choices. Thank you.

I bought 2 additional bags, but I non-used the girl of Jetblue said don't worry you can call JetBlue and they refund or apply any credit. But when I called surprise that's not true. They don't want to apply any credit and I consider that's not serious, I feel that JetBlue blue steal your money in front your face. Not recommend them for anybody.

I arrived for my flight with JetBlue airlines on 12/22/21 with my service dog. I had followed all procedures requested by airlines, including calling in advance to let them know I will be traveling with my service dog, and I submitted the complete Department of Transportation (DOT) form to their Disability email within 48 hours of my flight as requested.

This is the worst airline I have ever flown. I was charged an additional $500 to add a cat to my flight due to inconsistencies within their system. The agent agreed with me that it’s a flaw in JetBlue’s system, but said there was nothing she could do besides cancelling my flight and charging me for a new one - aka forfeiting the cost I already paid with no credit in return. This then caused issues throughout the rest of my trip, which in turn required 4 hours of phone calls and 2 hours of additional attendant conversation at the terminal to sort out. We were then stuck at the airport for 10 hours due to delays and issues with timing and staffing. ** this airline. Customer service is dead.