Jetblue Reviews

I love the service. A very tall male flight attendant took a lot of time teaching me how to use the computerized TV and making my seat more comfortable, all the while squatting down to my level to be heard. He also admired my hat when I boarded and politely ask if he could stow it up front so as not to get it crushed in flight. At end of flight he was waiting with a smile, hat in hand and gently placed it on my head. Also, their bathrooms are always very clean.

The skyscapes and ticket agents are very knowledgeable. The assistance to check keep the passenger alert, saving the anxiety of missing the flights. I enjoy the effort of the airline to store food on the plane to keep the children quiet and calm anytime on the airplane, to help for delays with landing.

Overall, this is my favorite airline. I prefer this line to others because it is usually clean, the flight attendants are helpful and courteous and flights are seldom booked complete. Our last trip involved severe weather in Boston, causing a 5 hour delay. While I was not happy about that, when it was time to board, my mom and I were boarded 1st since she was in a wheelchair.

I am not sure why so many people are writing negative reviews, although several are their own fault for not paying attention to rules like needing to check bags at least 60 minutes prior to an international flight, this is not a Jetblue rule, but FAA regulations and sometime up to the airport as well. If they say you need to check your carry on, there is a reason for it, perhaps your bag is too large for the space remaining, perhaps it is too close to take off time. Remember the flight attendants are there to make sure everyone stays safe and to try to make sure the flight leaves on time. Overall, I have never had a rude employees and in fact they usually bend over backwards to help you.

Overall Jetblue is the best domestically. They have good flights and in general it is an easy process, they are also super efficient with regard to impending storms, cancelled flights and rerouting and refunding. Most of the time the agents are polite and friendly, however they need a little more attention to their staff in NY and Miami. I think the seating is smart and works. I also think the food is smart, but wish they offered food that didn’t smell. Sometimes it can be overwhelming to smell salami, garlic and other things in a confined space. They should make sure to update their planes too and continue to offer the service that a lot of the other airlines don’t. I also think it would great if they introduced family flights during high family travel times to Florida. Jetblue has always been the front runner on different domestic plane service and was better than Virgin America. A little more innovation in these trying times for business travelers would be welcome.

I had travel with Jet for many years mainly cause it was one of the few airline that travel to the Dominican Republic. The service was always mediocre but I manage. This past May 15 my flight 1010 leaving SDQ was the worse. My flight was schedule for 510am, was reschedule to 830am and then reschedule again for 2pm. The supervisor would not give a explanation and there were no announcements. I paid almost 1000$ for this flight. After explaining to the supervisor that I was to be at work that day he agree to flight me to EWR where I had to paid 100 extra for a cab. After everything was done I try to reach out to JetBlue csc and was given the cold shoulder. My advise find a better airline if traveling to the DR.

As a frequent traveler I get to experience and compare different airlines. My fiancé bought a bundle vacation package and we ended up flying with JetBlue. I was very excited since they recently ranked #1 but... oh Lord. I was so wrong. The flight attendants were rude, cut and dry, no smiles, NOTHING. They looked so miserable, almost like they hate their job. I usually see other airlines greeting their customers when boarding or thanking them when exiting the plane...NONE! Gathered in a corner chatting ignoring the customers. Never heard from the pilots either. Name, flight updates, weather conditions, etc. What about the security emergency explanation? We heard the instructions but no one did the actual showing. This was a round trip flight between Ponce, Puerto Rico and Orlando, Florida. Sorry, but I will not be flying with them again. AA has better manners and excellent customer service.

I've always loved JetBlue. They have been my go-to airline for years. Something has changed recently. Lots of delays. Lots of malfunctioning equipment. My most recent flight from Boston to Tampa was allegedly delayed from 3:00 to 3:47. Nbd, we grabbed some food. Went to the gate at 3:45, No plane outside. Girl at the desk said 15-20 min. Ok. Came back, plane was there deplaning previous flight. Boarded at 4:15. THEN HERES THE KICKER. SAT ON THE GROUND IN THE PLANE FOR 45 MORE MINUTES while they "waited for 2 extra pilots to board so they could recover another plane from Tampa." Then none of the TVs worked and the wifi was spotty at best, which sucks when traveling with a 2 year old. Where is the old JetBlue I loved for so long?

If you are looking for paying for a service you will NOT receive, this is the airline for you. We flew into JFK with two children at 6 am (after a 10 hour flight from Honolulu). Our connecting flight to Rochester was supposed to take off at 7:26 am. That flight was cancelled. They automatically put us on another flight at 10:50 pm. WHAT?

I flew JetBlue and they had a mechanical issue which caused me to miss my connecting flight to my final destination. I had to wait for hours for anyone at customer service in the airport to even speak with me to resolve the issue. And then they told me they couldn't get me to my destination for another 5 days because that's when their next flight was going there! They had already sent my luggage to the connecting airport where I had missed the flight. Long story short, I had to buy a very expensive flight on AA in order to get to my destination the next day. However, JetBlue never sent my luggage to my final destination.

I'll admit that I did not dig down and read the fine print, never had to. Bought a refundable ticket, not so fast. No money back, you get a credit. What if I never want to fly Jetblue again? Ridiculous.

90% of my fights with this crappy airline are delayed, not only leaving Boston but on my return flight from Fort Lauderdale as well. I travel every two weeks round trip Boston/Fort Lauderdale on business and finally I’ve had it. Almost every time there’s a delay and normally they’re not 30 or 40 minutes no, it’s 1:30 to 2 hours delays. Upon checking online I finally came to my conclusion about this airline, on Money magazine there’s an article where they are placed last and it comes to delays and cancellations, worse than Spirit, unbelievable but true. Stick with Delta, yes they have delays as I have experienced, but they were due to snow storms, never anything else.

I have flown JetBlue for years and never had an issue like this before. My flight going to San Juan, Puerto Rico and coming from San Juan, Puerto Rico were delayed for over 10+ hours. Resulting in missed connecting flights, expensive rental cars, and hotels that we did not want to stay at. I was lied to by the customer service representatives stating that our flight would leave within the hour, within four hours and then finally ten hours from when our flight was supposed to take off. We ended up paying for an AirBnB that we could not get the money back for, had to take off an extra day off work and their solution was to just hang up on me. Nothing was resolved and they seem to not care if we are upset or not. My trip was great just this airline is the worst.

I used to love my JetBlue plus credit card when it was American Express! Bad move on the airlines because Barclay/Mastercard is horrible with incompetent customer service representatives. Last year, it took forever for them to send me my statements during the switch over and couldn't quite figure out to email me PDF's until I had to explain to them how to make it work. Then, just now, I was on the phone for 1.5 hours trying to get my status approved for spending over 50k on their card. My annual summary states I have, but apparently that doesn't take out refunds and turns out that I was $68 short. So lovely to be given that news 1.5 hours in, when it seems like that news could've been broken in 10 minutes or less.

We had three issues with Jetblue all in one flight. First, we did not get to select our seats. We booked two seats & when we checked in, they were not next to each other. At this point we were offered a chance to upgrade our seats to the extra space seats. We did upgrade so that we could have adjoining seats. Secondly, upon getting on our 4.5 hour red-eye flight from Vegas to Fort Lauderdale, our row was the only row of seats on the flight whose TV’s were not working. Not only were they not working, but they were flickering & strobing the entire flight.

Very unprofessional, disorganized, no id check, never experienced anything like it. Flight #1837 to DTW from Boston. Short staffed, terrible customer service. Not to mention two flight delays and a missed connection due to delays and not even an apology. Flight attendant couldn’t even control the boarding from zone to zone, people were boarding as they pleased, no order, made me feel unsafe.

So disgusted with JetBlue, flight #283 that was leaving from JFK @ 5:41pm on 4/5/19, how dare you kick a young mother with two small children (7 months and 3 years old) off of a plane because she was unlucky enough to sit next to a racist-that didn’t want to sit next to her because she’s Hispanic and had small children with her... My daughter didn’t deserve that. It breaks my heart to have MY grandchildren witness racism at such an early age. Disgusted. They paid for their seats-they weren’t flying for free.

Flight 825 a hour flight leaving on a Saturday was supposed to leave @ 9:03a, it left at 10:50a. They booked a full flight, and made everyone sit in the plane smelling the bathroom stench while they performed maintenance on the 'air conditioning' for two hours. They kept walking on and off the plane with no explanation until after two hours.

We arrived for our flight @5:38 am. The flight was scheduled to leave at 5:50 am and the door was open. Eron was rude and unprofessional and told us we were too late. It was my family of 5 and 13 other people. We advised it was one TSA worker in which she stated, "That's not my problem." She stated she could not get us to our destination which is Montego Bay until Saturday. We had to call customer service for help. The inconvenience has caused us to miss a day of vacation, lose money on hotel and pay for and additional hotel in NY where we have to fly to get to Jamaica tomorrow. Eron could be heard saying It to her peers, "I could have let them on but they was taking too long" as my elderly mother was walking to the gate.

Please do not use Jetblue. Long story short I was traveling alone, my bags was 8 lbs over. I asked if I could pay the overage. I was told no, I could miss my flight and book with another or book my bags with a cargo company, but they had to watch the weight on the plane. I explained that I have no other bag to move the 8 lbs, they didn't care. Somehow I found a bag to move some weight around. I told them what does it matter if I move the weight and pay for the 2nd bag if the same weight is going on the plane. JETBLUE just do not care. They just wanted my money the way they wanted it. I was willing to pay for the overweight not be told pay for a whole other bag.

NEVER EVER fly JetBlue. Our family had to fly with them three times and all three times there was at least a 10 hour delay in which the airline refused accommodations even though they knew we were traveling with a special needs child and a 3 year old. Their customer service was extremely arrogant and rude.

The deplaning process could be better instead of a cattle rush. Carry on luggage should be 1 per person. There is never room in the bins if you get on the plane. Last carry on should be stored above your seat instead of wherever you seem fit to put it. People in the back of the plane have theirs all the way in the front.

Super disorganized, never called our name. We were late due to their disorganization but still would have not missed flight had they called our name. Missed flight. They used to be good but last couple of flights were not good.

I rate their service with a 5. I like the fact that I can purchase a check bag inclusive in my ticket, the only downside is ticket prices. They are increasingly higher, kinda like the gas prices during tourists season.

I fly Jetblue all the time between Boston and Tampa during the winter when delays most prevalent and I have never had any issues. I have always found they have lots of legroom. I would highly recommend.

I fly Jetblue for most of my travel. They are courteous and have a fabulous frequent flyer program with solid benefits. There's more leg room and the attendants are most helpful and friendly.

I love the experience with them. They are great!! They are very friendly and always there to take care of you. You get to watch TV for free and a great plane ride. They have never been rude and always pleasant.

Excellent airline. Never had a problem with them. But I would like to see them expand in the near future. If possible I would like to see them depart to more destinations and have more flights.

Thirty years of flying... Never had a serious problem or complaint with Jetblue. Some weather related delays but that’s expected in winter. Staff always helpful to this 89 year old senior. Like their rewards program.

Have used JetBlue for last 17 years. Prices and rewards are good. Flights have had a great on time record and planes are comfortable and clean. Staff has been professional and helpful. Services including TV and snacks add to pleasant flights.