Jetblue Reviews

Super disorganized, never called our name. We were late due to their disorganization but still would have not missed flight had they called our name. Missed flight. They used to be good but last couple of flights were not good.

My mother paid for a round trip ticket for her to travel from Fort Lauderdale to White Plains airport. She brought all her current paperwork completed by her doctor and vet proving her dog was a service dog. They allowed her to bring her dog on the plane as a service dog from Fort Lauderdale to White Plains and ensured her she would not have any issues on her return flight back home. When she got to the airport for her return flight the Supervisor (Anna **) would not accept any of her paperwork and told her she can pay $125 for her dog & buy a $50 kennel or she will have to get additional paperwork completed by her doctor and reschedule her trip back home (this was a Sunday night so no way to resolve the paperwork issue at the time).

Today I initially had a flight scheduled to depart at 9am. After my initial flight was cancelled, the only other option they offered was either to refund my fare or to re-book me onto a series of flights (3 connections) with literally 9 hours of lay over time due to arrive at 9am the following morning. This would have resulted in my entering a business meeting following an overnight layover with no sleep, a half hour late for the scheduled start time of the meeting.

I booked a flight from Orlando to Providence on February 13. The flight was supposed to leave at 1:39 pm, but was delayed several times, once after they started lining people up for the flight. Not only that, but the people lining up were getting yelled at for "blocking the hall" as though it was their fault that they were lined up. After several delays, I was finally in line to board the flight but as I was walking through the door, it closed and I got slammed in the head. Apparently, the door slams shut without warning after 50 minutes as some sort of security measure.

2/18/19 - Had a 1:52PM flight (RSW to BOS) first delayed to 2:25PM, then again to 2:42PM, then again to 3:03PM, then again to 4:05PM, then again to 4:51PM. We (my husband and I) finally board only to be delayed another hour on the tarmac. Next, we’re deplaned because the flight crew is over their allotted hours. We’re directed back to the top of the gate and told there will be an airline representative there who can help us exchange our tickets for a different flight.

We arrived at San Jose to find out our 10:42pm flight has been bumped to 4:45am. We are traveling with a 2 year old and there isn’t a thing they can do for us. And 3 months ago we had a flight from Portland Maine to PR to go on a cruise. They cancelled our flight 2 hours before we were supposed to leave and told us again there was nothing they could do for us. I will never fly Jetblue ever again!!! And I don’t recommend anyone else to fly with them!!!

I had three JetBlue flights. One out of Puerto Rico to Tampa, Tampa to JFK, JFK home to Portland, Oregon. I get to the Puerto Rico airport super early 'cause I was on a cruise and didn’t have anywhere to go till my flight. Luckily I did. I got an email saying my 2:30pm flight was delayed by over an hour. Which makes me miss my connecting flight in Tampa. I pitch a small fit, and they get me in a earlier flight to Tampa at 11:30. No big deal, I hang out in Tampa for a bit till my next flight. Except I get ANOTHER email from JetBlue stating my flight has been delayed by over an hour and a half. Making me miss my connecting flight in JFK. NOT OK. Go to the desk. Spend 45 minutes at the desk. NOW I’m told that my flight out of JFK is delayed till 3am because the plane is broken. But they might swap it out with another plane, so it still could be on time. Meaning I either miss my connection, or get there at 8pm and wait around till 3am.

My wife and I made a reservation to fly from Sarasota to JFK and return for the end of February/beginning March. Being concerned that we may have to cancel, I asked about their cancellation policy. I was informed there would be a total penalty of about $150 covering both tickets and the balance (about $600) would be returned to my Visa. I specifically remember saying to the agent, “Fair enough”. When I actually did cancel about a month before the flight, I was informed that the penalty was for each ticket totaling over $300 and the balance would not be returned except by a credit for a Jetblue flight that I must use within 12 months. This is very bad policy aggravated by the fact that I was misinformed. Shame on you Jetblue.

This is my first and last time ever flying JetBlue. Thanks for ruining my honeymoon. From the very beginning it has been awful and has turned into a nightmare since then and unfortunately we’re not even done yet... First we needed a name added to our ticket and for 5 hours were bounced back and forth between JetBlue and Expedia. JetBlue repeatedly told me there was nothing they could do and then finally made the change after 5 hours of hair pulling insanity.

Our flight for Monday has been canceled. Not re-scheduled, but cancel. And after waiting 20 mins to start a chat and 45 mins on hold on the phone the only choice given is to re-schedule the next day or cancel, but after a few minutes, they tell me the flight for the next day was sold out and now the next available flight is for Wednesday... Crazy. The customer service representative was nasty and just said that yes, they cancel and it is up to the customer to call and do all the work. I have used Jetblue before and so far it has been good, but this will cost me a lot of money, headache and lost time. Will never use this company again.

My Flight was cancelled due to a snowstorm in Boston in March of 2016. So I ended up with a refund of 170.00 in my travel back with Jetblue. The Supervisor that I spoke with told me that my refund will not expire after a year. So now it's over a year later and Jetblue has taken my refund. I do not like being lied to nor not given vital information when it comes to my money. I'm not a Jetblue flyer but I would've became one if I was given service with integrity.

I travel frequently from NY to Trinidad to see my parents. The Jetblue employees along with the custom agents especially Agent Leonardo ** & Arnold ** and are always rude and unprofessional. They make racist remarks and when you talk back to them they threatened to arrest you. I tried to record them how they were treating me and they made me delete the video and threatened to take my phone. Then the Jetblue employees act like they are custom agents. PLEASE DO NOT EVER TRAVEL WITH JETBLUE. They make you feel like you're a piece of **. I am US citizen and highly educated and felt like I was being treated like a criminal.

Jetblue was almost 45 minutes late causing us to miss our connecting flight, also with Jetblue. We got to the gate and they said too late and closed the door about 3 minutes later! I had a 2 year old and then the kicker, had to find hotel accommodations because they couldn't put us on a new flight until next day. THEY OFFERED NOTHING! They also told me to pay 250.00 to sit in 1st row so I could get off plane first and make my connecting. Well because of them, that was impossible.

Today, I supposed to go back to my home, Orlando, FL. I have been at the airport in SJU since 4 pm. They have been changing the departure flight around 4 to 5 times, they also just changed the gate. The issue, based on them, is as they call a domino effect in which they have been delayed since the first flight of the day (mechanical issues and wheelchair situation with a passenger.) When I came to SJU, they aborted the arrival due to mechanical problems as well, with the landing gear. Beside my mother in law was visiting us from SJU to MCO and they had also a mechanical and crew problem in which took her 12 hrs to arrive to Orlando. I am very disappointed and I do not feel this is a reliable airline. Remind me Kiwi Airlines in the ’90s. I believe is the time to change the float. Thank you.

Me and my sister arrived today at Bermuda Airport 07h30. Our flight to New York was at 08h30. No one from JetBlue, absolutely no one was here to receive/help us. We did the online check in one day before and had no luggage to dispatch. People from security help us informing the JetBlue members inside that we were there in need for help and that someone should pick us. We wait 50 terrible min for an answer, for any help from JetBlue members. But no one showed up. There was 7 crew members. How can no one help us? Bermuda is a super small airport and they were just a couple of meters far away from us. We stayed there 50 min!! This is completely unacceptable for a company that says that put their passengers first...! American Airlines had a flight at the same time, and they were still receiving a lot of passengers. This was my first JetBlue experience, I don’t recommend this to any other passengers.

So basically we book a flight from JFK to San Jose. Flight flying at 6:15 gets delayed an hour, then another hour. Now it’s 9:30 because we are waiting on a crew member. At 9:30 the flight is delayed till 11 pm. Now waiting on the pilot. At 11 pm the flight is delayed till 1:30 and at 1:30 after 6 to 7 HOURS of waiting they CANCELLED the FLIGHT. I don’t live in New York. Nowhere to go. Nobody to talk to about it. About 200 people just wondering what to do? None of the TRUEBLUE help desks where open and all 200 people trying to get on a flight. And it’s 2 am in the morning and people have been waiting since 5 pm in the afternoon. Everyone finds a help desk. They tell them we can’t get on a line because the staff doesn’t start their shift till 3:30 in the morning so we can just wait in line to get on in line again at 3.30. People are tired and exhausted. After 3:30 they rescheduled everyone to fly out 2 days later.

My mom suppose to flight from Costa Rica at 2 pm. The time the flight get out was 3 36 pm. I was trying to reach by phone. They don't know if the flight get out from there, trying to reach the website and was not responding, went to Fort Lauderdale airport and I got two persons on customer service with bad attitude [Frank and Adelsa]. That no got any respond on what happen and just saying go to the gate 4 and wait there cause flight is late without explain Why? My Mom are 80 yr old and believe me never again will be flight on that company. Careful to who you spent your money with.

It is worst experience ever. Jetblue sucks. Never take this plane again. Took 1hr 30 min for only get baggage. What a great service Hah? 1 hr and 30 min for get baggage? What the ** you guys doing? Staff also so ** annoying. Worst service worst staff. Don't waste your money and time.

They closed the doors right as we reached the gates, and refused to let us in. I understand their policy, but I didn’t appreciate their cold response. We were told “Too bad.” And they simply pointed to nowhere and said “Go down there. You missed it.” Now, when you have two people rushing towards you with tears in their eyes, I don’t think the best response is to be so cold. Maybe it’s because it happens often - but we’re all people. It’d be nice to be treated better. How about an “I’m so sorry, we’re on a tight schedule, and can’t let you in. However we do have a different flight at this time, I’ll let the info desk know you’re coming to schedule it.” With some compassion?

I am Asian American, when I came to the counter check in at Boston airport, that ** lady named Christa, refused to check in my luggages, and asked me to go to the counter which is not JetBlue. She took the luggage from the ** guy behind me. When I came back to this counter, I have to stay at the long line. What a customer service, how can this kind of people work in service? Racism is still exist. Never fly with JetBlue anymore.

Now JetBlue will not allow customers sit in empty seat unless customer premiums. Airlines are getting greedy. We need regulation to stop their greed. They started with paying for additional luggages and now paying for empty seats. This has to stop.

My husband has a contract in Newark, New Jersey and has to travel from Orlando, Florida to Newark every other week. Well, every flight that he has taken has been delayed. Tonight, his flight #128 was suppose to leave at 7:51pm. Now it's not leaving until 11:30PM. This is absolutely ridiculous! He has to be at work in New Jersey at 5:30AM. I use to love this airline but they are failing miserably. Their Jetblue credit card is a scam also. You get no benefits, not even free baggage. Once the credit card is paid in full - closing the account and cutting the card. DO NOT USE JETBLUE OR GET THEIR CREDIT CARD! Just so unreliable.

This is by far the worst Airline ever! Warning DON'T BOOK YOUR FLIGHT WITH THEM!!! Now let me tell you why. It all began 9/20/2018 flight from ATL to FLL with a connecting Flight FLL to PUJ (Punta Cana, DR). First flight out delayed then cancelled. You heard me. CANCELLED!! Was able to get on with Delta which was the next gate straight flight ATL to PUJ. Second Problem Jetblue sent my luggage back to luggage claim. Really??? We go to baggage claim to retrieve it and it's not there. WTF? Now we missed the Delta Flight which was the last flight to Punta Cana.

Left my wife and kids sleeping on the floor in JFK after the flight was canceled leaving out of Orlando, and put them on another one that got to NY at 10:00 knowing that their connection flight is gone. When I called complained they said it was weather related. If that was the case why wouldn’t they think of all these people that cannot make their connection flights and just e-mail them, call them, text them letting them know the flight is cancel. Ppl rather sleep in their houses (toddlers) than on the floor in JFK since there is no Hotels and it's all booked. Can’t provide you with a hotel voucher for the night. Customer service office is closed... and the best part is when I called they said, "We'll send you a 75 dollars prepaid cars in the mail." 3 months later I'm still holding my breath. What a SHAME. Words can’t describe how horrible this company is... not only they will never see a penny of mine... but also I will trash them every chance I get.

So I used Jetblue this past July. One of our flights was over 10 hours. We had a full delay in Florida to sightsee. We were suppose to land before lunch, but did not get there until 8 pm that night. They said that they were going to give us a credit for our inconvenience. I let them know that you can not put a price on changing our plans on a honeymoon and that I did not want their credit because I was deploying within the next month. So they gave us a credit that has to be used in one year or we lose the money.

I had a flight coming from FT Lauderdale to Atlanta scheduled at 8:49pm (9/2) - flight number - #568. From my understanding it was originally delayed until 10:54pm due to weather issues. The weather was cleared up and we were all ready to go. Also other airlines and other Jetblue flights were taking off as well. After an additional hour, the service agents claimed it was maintenance issue which delayed us even more!!

Traveling from DC to Burlington, VT. Flight out of DC delayed resulting in missing last flight from JFK to Burlington, VT. No offer of hotel but a cot located in baggage claim. Baggage claim open to public, homeless. When provided the cot, instructed to place belongings under the cot or homeless would steal belongs. Middle of the night Jetblue security reported that we (myself and two physicians) could not sleep there. We reported that we were told by Jetblue staff that this is where we were to stay. JETBLUE security staff escorted us upstairs to check in whereby we waited until 3 am to speak to a supervisor whom offer only then a hotel offsite. We declined as all had early morning flight.

I had a connecting flight scheduled on Jetblue from New York to Austin. After luggage checked, boarding pass issued, etc, the flight was canceled. I had to stand in line for 3 1/2 hours before I could speak to someone to book another flight. Jetblue said first available was 3 days later. I had to get a hotel room for three days, pay cab fare, etc. Jetblue would offer NO compensation, but said "we are not going to charge you for changing flights"!! This was without a doubt the worst experience I have had with any airline.

The worst airline and even more horrible customer service. Traveling with my son and luggage is hard enough...especially when the airline admits to dropping your full size stroller and giving you a cheap barely functional umbrella stroller as a "loaner." I was told by multiple JetBlue employees that I would get a replacement but now I am told I would get the wheel replaced. The entire stroller is broken to include the wheel, the frame, the fabric is torn and filthy. I am disgusted on how they are handling this situation -- not to mention I had to call them twice after being told someone would call me twice.

Travelled JetBlue airlines via JFK airport on 8/14/18. Upon arrival at 6am there were computerized check-ins very few navigator reps to assist with the confusion. After standing around for approximately 20 mins there was 1 rep that assisted us family of 5 with our questions. At the completion of computerized check in we had to go to check in under age kids in another long line. Line rep was asked a question. Female rep provided no eye contact only pointed. Second line female rep in area advised us to step off line after patiently waiting when granddaughter started feeling nauseous. When advising female rep time is fading we fear losing our flight we refuse to leave line. Finally she assisted us by relocating us to front of line. Next long line for screening, female TSA rep was obnoxious, rude and unprofessional when providing all IDs with paper check In for us family of 5. She tossed us to another male rep who was nicer.