Jetblue Reviews

I don't understand the purpose of why Jetblue is doing this but they make the plane full and over weight for them to ask people to abort the next plane. However that process it take hours. The worst is that this is not the first time. Never again... I understand now why this airlines has bad reviews.

Me and 2 friends flew JetBlue round trip to Sint Maarten from Newark Airport Labor Day weekend. The flight there was as expected. Me and my friends sat together. No delays no issues. Coming back JetBlue would not allow us to check in using the Kiosks. We could not check in on our phone unless we were paying for an exit seat or first class upgrade. There was hundreds of people waiting in line to check in. It was hot and there was no social distancing. The wait was a hour long. Me and my friends were finally able to check in and we were scattered throughout the plane even though we requested to be seated together and there was empty seats. We are all Nurses. We said we would sit in the exit rows which is for people who would aid in an emergency. We were told no because those seats allow more leg space and have to be paid for.

I booked a flight on JetBlue 3 months ahead of time and got a good rate. One carry-on bag was included, which was enough for me. When I arrived in the airport, I was informed that they changed the rule a week before my flight and carry-on bags were no longer included. I had to pay $65 per carry-on (I was traveling with 2 children) to check them in. JetBlue reeled me in with a good fare, and then when I was left without a choice -- I was in the airport already! -- they told me I had to pay. Absolute thieves! A total scam!

The experience with JetBlue is getting worst and worst. They’re blackmailing client as a strategy to make you spend more. DO NOT TRAVEL with JETBLUE. Customer is service terrible. They don’t respect clients.

My last experience at JetBlue. March 21, 2021- At 3AM arrived at Las Americas International Airport with my disabled mother to check-in for a JetBlue flight 1406 from Santo Domingo, Dominican Republic to Orlando FL. Ground personnel was very attentive, however, seat assignment I had previously arranged for my mother was not available. Ground personnel advised to change it on board through a flight attendant. I decided to take that chance as it is common practice to accommodate passengers if there are available seats prior to take off and we were flying Business Class. Our plan was to have my mother directly admitted to Apopka Health and Rehabilitation Center for Speech, Occupational and Physical therapy to comply with my mother’s wishes of gaining some functionality on her limbs before going home with me. Her Parkinson’s had advanced quickly while in Dominican Republic despite therapy efforts there.

I have been on hold for Jet Blue for 3 hours and 15 minutes and counting. I could not add travel insurance when I booked my flights but a little window popped up stating, "Don't worry, you can add this later..." Still trying. Tried to do it online as their hold message suggest, but was redirected to call...

Jet Blue is just a big rip off! They have no customer courtesy! The two woman who worked at gate A2 SJU-JFK 1:10pm on 08/18/21 flight 904 were completely disrespectful and rude to myself and my mother! I will never fly with them again! Not only were they completely rude they made my mother pay 130.00 dollars for her luggage and separate fee for her purse it was unacceptable behavior and they did not have no compassion with the customer at all! Every time we try to speak to them they just kept talking over us! Stating she had to pay for both of the bags or get on the next flight.. I have never seen anything like it and will never travel again with jet blue! Save your money and go with Delta! They would have never done something like this!

I had a return flight on JetBlue from Boston to Orlando with a connection on Silver on July 31, 2021 at 7:30 am. JetBlue employees caused me to miss my flight and would not book me for 24-hours because they could not access Silver's schedule and did not want to "abandon me" in a city that I was not going to. They few me to Dallas - Fort Worth instead with a connection on American. I was stuck there for 56 hours before I walked over to Delta and brought a one-way ticket home. JetBlue should have known the issues American was having before I was ABANDONED alone for almost 3 days.

Cancelled flight because of a death in the family. Your customer support experiences feel entirely hopeless. I have been trying to get in touch with, or a reply from, anyone at JetBlue for almost a week via email, calling, and online chatting. In 5 days, I have gained zero progress and have been on hold for over 8 hours collectively in my attempts. I had a flight last Monday and unexpectedly lost a family member the day before and had another family friend pass that morning. Your website instructs passengers to call customer support which I have only to sit on hold for hours at a time with no resolution. I am wondering what I have to do, in the case of a death in the family, to refund or credit my flight.

I arrived for my flight and was able to get assistance promptly. The real issue came into play when my flight got delayed and they changed gates for the 3rd time. Once I learned the flight would be delayed, I asked if there would be time to grab food. I went next door, sat down and ordered to go. When I returned to the gate, no one was there and I had to figure out where the new gate was. First I misread 20, then when I got there I realized it was 30. There was no one around so I made my way to gate 30 the best I could. I was literally in tears due to a new, recent injury on top of pre-existing conditions.

My JetBlue experience! Long but please read, share and help me! I flew my family of 5 and my mother (6 total) to Puerto Rico June 28th - July 10th. Prior to leaving I get notification my mother has been removed front the flight home and rescheduled a day earlier. So 2 days before leaving I am scrambling to reschedule the other 5 tickets with JetBlue so we can travel tougher. So now we are leaving a day early on July 9th instead. On the 9th we get to the Airport to return to Albuquerque from Puerto Rico. We are told our flight is delayed 3 hours and will miss our reconnecting flight in New York. After being in line and talking with the reps for 2 hours we are told the only flight from NY to ABQ for us is on July 14th.

Dear JetBlue, I am writing this letter 3 days after our arrival back to New Jersey as a record of our experiences on Friday, July 2nd, 2021. My wife, son and daughter were booked on flight from West Palm Beach, FL (PBI) to Newark, NJ and were checked in before going to sleep. My daughter was booked on a flight from Newark to Huston with her mom that evening. They were taking a short vacation together. I am paralyzed and in a wheelchair. Intermittent catheterization is medically necessary for obvious reasons. I had brought enough catheters to last the duration of my trip.

I flew JetBlue to Martha’s Vineyard on Tuesday morning, July 13, for a one-day turnaround work trip. My flight home was at 5:55 pm. At 3 pm, my flight was delayed an hour. The delay kept increasing until my flight was set to leave at 10:14 pm. The weather was perfect, and there were no delays at either the departing or arriving airport LaGuardia in New York. I could see, via FlightAware, that my plane was sitting at LaGuardia. I assumed there was a mechanical issue, yet sat and waited at the airport the entire time, thinking I was getting on my flight. I only found out it was cancelled when I went up to the desk agent at 9 pm for an update for the third time and was told: “Oh, the plane is broken and we can’t fix it.”

Worst customer service (period). Had to delay my return trip from Colombia to USA due to unforeseen circumstances while in the airport. Had JetBlue personnel ‘make notes’ on my reservation and was told the change would not be expensive, around $20 or so. Then when calling to make the reservation was unable to contact them, was on the phone for hours and then had the calls dropped. Had family calling too and all our calls were dropped after being on hold for 2+ hours!!! Just terrible.

My wife and I were flying from PDX to Cabo San Lucas, July 7, 2021 via Alaska Airlines. Alaska canceled the leg from LAX to Cabo, but booked my wife, myself, and two other couples onto a Jetblue flight for the same connection, and we were given boarding passes straight through. When we got to the gate the flight was already boarding. The other two couples showed the boarding passes and got right on. We were told that they could see our names on the manifest, but that we would need to purchase new tickets to get onto the plane. We called Alaska, we spoke with Jetblue, to no avail. So we handed over a cc and bought new tickets. After our trip, we contacted Alaska, who provided us with confirmation numbers showing they had paid Jetblue for our passage. They sent us to Jetblue to get a refund for the EXTRA tickets Jetblue required us to purchase.

Our family of six was traveling from JFK New York to Grenada for a vacation we’d saved for more than 20 years. No one in our party was able to check in for our flight the night before. When we arrived at the airport the next day for our flight, none of us were able to check in using the kiosks. We then waited in a help line for over 3 hours with 75-100 other travelers waiting for flights. It was a terrible experience. Several people tried to get help from JetBlue staff, but they were unwilling to do anything. To make matters worse, people in front of us in line had missed their flight and were now being rebooked in the same line we were waiting to get our boarding passes. There was no sorting of people by flight schedules. We missed the only flight out that day. I will never fly JetBlue again.

JetBlue failed to check in our group of 6 people traveling from NY JFK to Grenada on July 5, 2021. After finding out that all online checkin & kiosk stations were unable to process our checkin, we were forced to stand in the International Help Desk line with 75-100 other angry people. There were only 3 agents, sharing one receipt/baggage printer station, & they were busy rebooking people on missed or cancelled flights. There were no designated agents for checkin. While waiting in the line for over 3 hours, we missed our flight. We attempted to get supervisors to expedite checkins by flight time or to help us, but no one would. Everyone in the line was missing their flights, some with young children. As a result, we were stuck in NY rather than reaching our all-inclusive resort. JetBlue didn't care.

JetBlue would not honor a flight credit they provided us in March 2020. The credit expired after 365 days and they wouldn't extend it though they weren't flying during a significant portion of the year.

We have never experienced such terrible service. We have been stuck in the Fort Lauderdale airport since 8 am and it is now 2 pm. We boarded the flight 2 hours later due to delays, and after 40 minutes inside the airplane they asked us to disembark the aircraft with all our luggage again. Their excuse was the weather conditions, however, there were multiple flights from other airlines to Punta Cana that left the airport without any delays or problems, except Jetblue. We spent over $800 per ticket hoping to have a good experience and arrive at our destination on time, but they didn’t even give us any refunds, credit, or food/drinks. Horrible.

Greetings. After hours on researching ways to get in touch with you JetBlue reservations I feel that new customers should stay away from this airline and/or credit card services. Bottom line, stay away.

I had bought airline tickets for the family to fly to ATL Airport from Newark airport in NJ. We were scheduled to fly on July 2nd at 9:15pm. Throughout the course of the night my husband and I continued to receive emails stating the flight was delayed. After the fifth email the final email stated cancelled at 2am. We had a car service in ATL waiting for us and we had a friend drive us to Newark Airport from Connecticut. We were stranded with a 2 year old and 2 teenagers in NJ. Jetblue rescheduled our flight for July 4th at JFK Airport and only gave $150.00 credit. We had to Uber from NJ to CT which cost use $323.00. It was the worst experience and this was going to be my 2nd time on a plane. I will never use or recommend Jetblue Airways to anyone

My original flight was from Miami, FL to Newark NJ on 7/11/2021 at 7:00 am at Miami airport. At 1:29 am on the day of my flight I received an email from Jet Blue, saying my flight was cancelled, and they rescheduled my flight to 6:30 pm on the day. So my flight was delayed 12 hours, and ALSO, they changed the airport I paid to fly to, which was Newark Liberty International Airport, they changed it to John F K airport in Queens New York! I paid to fly to New Jersey and they changed my flight to one going to New York. I suggest pick a different airline if you want to get to where you're supposed to fly to and on time.

On July 8th 2021 I was originally scheduled to get on a red eye from Lima Peru to FLL and then I’d catch a 9am flight from FLL to ATL (home). The red eye leaving Perú was delayed I was switched from my 9am leaving FLL-ATL to a 10:55pm flight that same evening. I was given 12 hour layover with no apology or voucher or any kind. I arrived back at 8:30pm in FLL to make the second flight with the hopes of getting home. A man working for JetBlue at FLL, his name is Cassius (I remember noticing as it was unusual) shouted at me, quite rudely, that he would take the bag. He gave me no bag tracker or anything. Just said he’d take it and that’s how it’s done.

Flight 751/Flight 852. Our first time traveling on Jet Blue and we were excited to be doing so finally. Boy did that change. I understand delays and cancelations are to be expected and no one likes them, but there's no excuse for misinformation and chaos. So our departing flight from JFK to Cancun was delayed for a half hour...no big deal. When it arrived the captain informed us that they were waiting for an available terminal and it would be about 15 minutes. We sat on the runway for an hour before we finally pulled up to the terminal and disembarked. Again this was a bit frustrating but we still managed to brush it off. We had a great time in Cancun and made it to the airport a full 3 hours prior to our scheduled departure time (11:30am).

Flights 0938 and 0939. Horrible. Delays, inconvenience, before and after. Too much to explain and really want to forget. Delays before cost us money including resort changes, waste of car service, horror hotel stay, no representing to be found. Missed family function on 4th of July weekend. Starving pet.

Booked a flight over a month ago from NYC to New Orleans to depart July 3rd at 2:44pm only to have it rescheduled due to delays 5 times and ultimately cancelled almost 6 hours later. After investing money into this air travel and cab fare only to be rebooked for the next day departure making me lose a day of vacation. Horrible and evil to put customers through this experience. I never want to fly with JetBlue again. I have experienced the worst anxiety as a result of there delayed/cancellation of my flight.

I been traveling internationally for years and have never experienced the absolute joke of JetBlue. From the flight attendants to the customer service, management, consideration, honesty, integrity, is everything that the airline is lacking. Do you have parents several hours both directions in line then waited in the airport for 5 and 1/2 hours for them to cancel our flight with no communication. Then put it on another full flight where we're sitting at the airport for another 5 hours and I probably not going to get on this flight. Their inefficiency is the reason why I will share my horrible experience with everyone I know.

Be careful with Jetblue!!!! I made an emergency purchase in jet blue, tickets for the whole family. Use my credit card which I do not process according to jet blue, use another to be able to make the purchase thinking that maybe his system had problems. When I received my statements of accounts, they billed the amount of the same tickets to the two credit cards for the same amount and transaction, now nobody answers me. I take more than four days and nobody answers the phones. When I commenting the situation with family members and friends, some of them have been through the same situation.

Worst customer service ever. Issued a credit instead of a refund for a flight I canceled. Wouldn’t give me a refund! Waited 4 hours on the phone. Worst airline in history, they should dismantle the company and not bail out these criminals.

I booked my dream trip to New York City for my family before Covid hit and it was for July 2020. In May when everything was canceled in NYC and they weren't allowing people from my state to enter NYC without a 2 week quarantine I called JetBlue to see what I should do. This was in May 2020 I asked what my options were and was told the only thing I could do was cancel my reservations and take a travel bank credit. I was told there was no other option and I was pressured to do it. So I did and literally 2-3 days later they canceled the flight and refunded the money for the tickets my parents had. When I tried to contact JetBlue I was told very rudely by a manager that there was nothing I could do to get a refund. I explained I had lost my job due to covid and she didn't care. He just talked over me and repeated the same thing over and over again and asked if I was done.

It use to be a nice airline. My kids were always excited to fly on JetBlue. Not anymore! They canceled my original flight. Try to call their customer service. 90 minutes hold time! My flight from Austin to New York was 3 hours delayed. Only JetBlue airline. Old, small and dirty airbus. Not enough space for carry on luggage. And we had 5 seats. I had to check in all the bags. I forgot to remove my headphones from the bag and had to pay $6.00. So my 10 years old can watch. Stay away from this company!

The flight was delayed 3 hours and no compensation for the delayed. The crew members just talked and did not sit people to leave sooner. Wasted almost my entire day because this airline was "delayed." I will never again take this airline! Rather pay more with United, but get there on time!

I booked a trip to Florida through them for April 2020, due to Covid THEY cancelled the trip and when I asked for a refund they would just give me a credit to use in a year timeframe, that was already wrong! I didn’t when I was able to travel again! Anyway this year I was able to organize a trip to Florida again with my family and contacted them for the booking, I choose the hotel (Hilton) for the first part of the vacation and I ask am advice for something similar for the second part of the vacation. I took their suggestion as good or similar level and I end up in a place that was a joke! The pictures of the hotel totally unreliable! The place was dirty, smells bad and instead of a resort looks like a motel! A cheap one too. We called Jet Blue customer (since they strongly suggested this hotel) and ask for a new accommodation for the remaining period but they said that they could help us to book a new hotel but they won’t guarantee the refund for this one!

I am scheduled to fly JetBlue in a few days on a return trip. They cancelled my flight and now instead of getting home at 8PM I am flying home overnight, making two stops on a 14 hour trip. Unacceptable.

People may be surprised how far Jetblue has come. It was very overlooked in the beginning but they travel to many more destinations now. They have a loyalty program that even allows you to pool your points with others. Many more options all around so don't count them out.

My family and I have been flying JetBlue from Orlando, Florida to Montego Bay, Jamaica since 2008. First, it is a direct flight and Second, the price is absolutely right. Twice a year we booked tickets with ease at jetblue.com where we selected our own seats and paid for extra luggage at a discounted rate. We accumulated so many Frequent Flyers’ miles it paid for two round trip tickets twice. We were such frequent, model flyers we were upgraded to Pre-Check. The entertainment (TV) is not what it used to be where you had access to movies, Bravo, CNN and satellite radio. Our last flight, December 2019 you could access the movie channels. Anyway, the flight has always been smooth, on time, well stocked with eat all you want snacks and beverages and well staffed with hardworking, friendly Flight Attendants and Pilots.

After having to hold for about 30 minutes, I finally got to talk to Sarah. We had some questions on the "carry-ons" and our reservations were somewhat complicated. We spent another 25 minutes to get everything squared away but Sarah did a great job cooling me down after our long wait and we're looking forward to our non stop flight.

On time and very friendly service. They have routes to most of the places that I want to go. Very reasonable and affordable rates. You have the ability to purchase wider seats for a reasonable price.

I have always had positive treatment when I fly Jetblue... And I was an employee and can fly free on another airline. Love JB customer service and friendly personnel. From Reservations till return their staff is always friendly and helpful. Thanks Jet Blue.. You are the best as far as I am concerned.

We’ve been flying JetBlue for years. The price of the flights are reasonable and we almost always find not only the dates but the times that are convenient for us. The planes and seating are very clean, and if you’re hungry but don’t want to pay for a meal you can ask for as many snacks and beverages as you like.

I was stranded on a connecting flight due to weather. I don't fly often so I was very upset. The desk person was very kind and understood my nervousness. She made another reservation the next day, which was the next flight out from JFK. She also helped me find a nearby hotel that had transportation to and from the airport. She went out of her way for me and I will be forever grateful,

There didn’t appear to be any enforcement of proper mask wearing or social distancing either in Boston or Tampa. I had to ask a woman and her teenager to back up after they both touched me more than once while waiting in line. They continued to stand much closer than 6 ft, but I was completely on my own in this with no support from airline staff. Upon reaching my seat there were food crumbs and pet hair on it, and I later noticed the tray table had a dried spill on it. It appeared that no cleaning at all had taken place between flights and the seat back was jam packed with used wipes (hopefully not used tissues!) This would have been disgusting normally, but we are in the middle of a freaking pandemic! The flight was packed, too. I had friends fly Delta at the same time who had zero issues and even had seats blocked off to distance people. If I wasn’t fully vaccinated I would not have felt safe at all and will not consider Jet Blue for future travel.

Pleasant crew. Clean and accommodating. Always a pleasant experience. The check in was easy and well organized. There was plenty of space for overhead luggage. Social distancing was enforced and taken very seriously.

JB is a great airline, for customer service and satisfaction but their flight routing is atrocious. I can get from MCO-PIT in 2 hours on SW but JB has to take me to BOS on an 8 hour odyssey. How does that make sense. MCO-SMF, sorry gotta go thru New York, 10 hour odyssey. Figure it out JB.

Greatest customer service at airport! Free wifi, snacks and drinks on board. Reasonable fares. Newly modified interiors, new aircraft coming into fleet (Airbus A220), going to London soon! Even upgrade your seats on your birthday!

Jetblue claimed "not cancellation or change fees", in big letters on their website, yet when they cancel your flight and you have to find another flight that works for your schedule and you end up on another airline and cancel the jet blue flight, they only credit you to a travel bank. That means if you don't use the money in a year it is gone. This happened to me 3 years ago when they cancelled my daughter's flight. I lost $187. That is a cancelation fee to me. This time I am going to lose $196. Jet Blue was my favorite, not anymore. I'll try to use my $196, but after that I will fly another airline.

Flew JetBlue Mint from San Diego to Boston & it was an amazing flight with amazing crew. I’m a very nervous flyer & it’s a long flight but with the comfy accommodations, meals & free movies it seemed like a couple hours vs the actual 8 hrs.

I think that both airlines offer amenities to make the flight more comfortable for the passenger. However I think that JetBlue offers a little more over United. There seems to be more square footage used for comfortably seating a passenger versus United airlines.

Tight seating, poor choices on seating. Would have liked more choice of seating. On line I picked out a seat. When they gave me the ticket it was a different seat. Wouldn’t change it. This was a flight pre COVID.

The reason I fly Jet Blue is because the seats are roomier and more comfortable. I do like the legroom. Even though I am short I like being able to stretch out my legs. Also, most of the time my plane is on time. The flight attendants are very nice and are always helpful. The planes are clean. Usually a good movie is going to be shown. I would recommend them. I wish they would fly to all the cities.

JetBlue changed my flight itinerary shortly after I booked it in January and asked me to click and confirm that the "changes" were OK. The initial reservation was for a round trip from Providence RI to Ft Lauderdale. The initial reservation confirmation showed that I was leaving on Tuesday March 8 and returning on Sunday March 14. Importantly, the days of the week were included. When the flight changes were emailed to me, only the calendar dates were included--not the days of the week.

I use to be a huge fan of JetBlue but after the customer service I received from the staff @ the airport who were extremely rude and did nothing to assist me which ultimately caused me to not only miss my flight and end up stranded for 24hrs in a state I do not live on in. I was also separated from my family as two of my family members made our flight. My vacation is ruined. I will NEVER step foot on another JetBlue flight EVER again!

I’m traveling with my disabled daughter and my other child whom it is high risk. They try and get every dollar from you when seating families together actually can help social distancing and help stop the spread of germs. But they charge you to pick a seat. Unbelievable. So we get on the flight and my chair of course is next to a person with not one but two lap children under the age of 2. I have an anxiety disorder and I was already anxious about the plane ride. To make matters worst both children cried the entirety of the plane ride 4 hours to be exact. I was so overwhelmed, I was hyperventilating and the mask did not help.

I actually love JetBlue as my preferred airline. I always book my vacations myself, directly with the resorts. I then purchase airfare through JetBlue. About July or August 2020 I received an email offering vacation packages through JetBlue vacations. I never use a travel agent but, I had confidence in JetBlue. Huge mistake!

Horrible customer Service experience even from the supervisor, I called to try to fix a problem that they caused by charging me for a flight that was not able to be processed. When I called they told me they couldn’t do nothing cause they couldn’t see the charge on their end so then I continue to say I’ll dispute It with my bank then since they couldn’t do nothing about it and they had the nerve to tell me if I do that I could never booked with them again leaving me with a charge of $198 With no flight. Will never use them again and will make sure no one that I know uses them neither.

I flew going to Florida with my 5 lb. dog with no problem. Coming home 9 days later they threw me off the flight using the same small carrier, same dog...l repeatedly stated shove dog under or get off.

Worst experience with customer service, very rude. Can't reach anyone to talk to. Use any other airline. Attendant refused to have my pay for my second bag even though the Jet blue policy allows you to have a second bag if you are willing to pay for it.

Unfortunately with the state of the world in this current pandemic, you would think Jetblue would have a better customer service. Unfortunately no refunds for travel, or so you think? My boyfriend & I both booked our own flights on jetblue to same location separately, he canceled his trip and was fully refunded to his credit card and his circumstances are better than mine while mine was not refunded to my credit card. So JetBlue is selective apparently as who they will refund. Beware, do not book with Jet Blue.

JetBlue is the best North American airline by a tiny margin over Delta. The planes are new and comfy with heap of legroom and there is entertainment on all of the planes. The seats feel sleek and the mood lighting is very cozy. The free snacks and drinks were lovely and the service was always friendly and professional. Would do another flight on jetBlue for sure. Also, we landed 1 hour early. How's that for a nice change?

I had to cancel a flight from Buf-Bos due to a flight change of over 7 hours, which would have made me miss my appointment in Boston. I called for a refund which they claim was issued on August 5th. They could not give me any confirmation information other than they issued the refund on the 5th. I called my bank and filed a claim since I had never received my refund. The bank sent a letter stating JetBlue sent a credit. I HAVE NOT RECEIVED ANYTHING FROM THEM. They have STOLEN money from me. I demand my money back!

I had canceled my flight due to COVID. I have a $400.00 credit that will expire. Jetblue is no longer flying the route that I take and have for years so I wanted my money back so I don’t lose it but they say they can’t give it back. All airlines other than Jet Blue are giving their passengers their money back with no cancellation fees EXCEPT Jet Blue. Only credit for practically no flights, remember they got Billions from our federal government for ball out so they don’t need my $400.00 AS MUCH as I DO.

There was a 1 1/2 year old baby not wearing a mask due to having a pacifier in its mouth. They came onto the plane as if there there was a terrorist to get the family off the plane. Number 1 it’s against the law. Under 2 does not need a mask and to behave this way. I will never use this airline again.

I was not informed of a flight cancellation. My flight 2398 scheduled to fly from SEA to BOS on 08/08/2020 was canceled but when I looked at my JetBlue app the morning-of, the app did not reflect this cancellation and instead looked scheduled as expected. When I arrived at the airport, I was not allowed to check-in on the app. When I went to the kiosk, I was not allowed to check-in there either. When I went to the JetBlue airport counter, there was no attendant available. I then reached out to representative via text who could not tell me what was going on and instead said that she could not understand why I was not able to check-in. She asked me to wait until a counter agent showed up within 2 hours. I waited. After about 1.5 hours I reached out via text again as the flight time was approaching. At this time, I was informed by the second representative that my flight was canceled for the day.

Purchased two Mint class tickets to Aruba for 9/12/2020. They first changed the schedule and finally moved both passengers from business to coach class. They ruined our vacations since we lost the insurance paid and the reservation. They refused to refund but they offer to give us a credit. What is this credit for if we will never fly JetBlue in the future. Dishonest company at it's best.

I purchased flights from NY to FL for April 2020. Due to no fault of anyone, my family and I decided to cancel out of safety concerns pertaining to the COVID-19 pandemic. When I cancelled the flight in April, Jetblue was helpful in the sense they issued a travel vouchers for us and did not charge a cancellation fee. Fast forward to July 2020, my wife has lost her job and we can't possibly envision ourselves traveling and incurring all the expenses that go with traveling - even though the airfare is paid for.

I booked the trip a month in advance. My nephews were visiting for the summer and I needed to make sure they were back home before their sister's bday and 4th of July. Went to Google and best flight prices were with Jetblue. Done. Booked for me and my 3 babes. I get 2 emails between then and when I get to the airport. Nothing explaining anything had been cancelled, just changed. Flight change, sorry for the inconvenience. Checked the app, it changed from 6am flight to 2pm. I'm fine with that, I'm not worried. Carry on with my life. Another week I get another email saying the same thing, changes have been made, sorry for the inconvenience. NOTHING IN THE EMAIL SAYS ANYTHING ABOUT A CANCELLATION!!! Why did the website allow me to book flights?! Why did both emails not say in clear English, "Your flights have been cancelled!!??"

So I recently went online to try and get a refund for my cancelled flight due to Covid and being now unemployed. After much going back and forth, they told me that my money would be in their travel account for 2 years on hold for me to use and I could not get my money back. I told them that now I am unemployed and there is no known cure for Covid (which will probably last much longer than anticipated), I will not be traveling anywhere for at least another 2 years or more. So basically they are taking my $1000 and keeping it for themselves even though the DOT issued a statement that all airlines have to return money for flights. Looks like Jet Blue is putting people in harm's way by keeping flights going so they can keep their money. Crooks!

I originally booked 3 seats on JetBlue Flight #1323 to depart on April 12 from JFK at 3:59 pm and land at LAX at 7:26 pm. Jet Blue changed us to JetBlue Flight #1523, same day at 5:55 pm and landing at 9:27 pm at LAX. I was in touch with a JetBlue representative via Twitter (could not get through on the telephone lines after several attempts) and requested a refund, rather than a travel bank credit, given the schedule change. I was told that would not be possible. I respectfully requested this once again, referring to the DOT ruling on refunds in the case of cancellations and significant rescheduling. I also asked what JetBlue considers a significant rescheduling change and was told anything over a 2 hour change would qualify for a refund. My flight change was 1 hour and 56 minutes - pretty close to 2 hours but just 5 minutes shy of the qualification. I can't imagine this is a coincidence. I find this extremely deceptive and disappointing.

Bought a ticket from Boston to San Diego.. Got to airport 2 hours ahead of time. Hour before boarding went through TSA and then got to gate. Had 50 minutes to wait. So got something to eat.. Went to ladies room. They must had started boarding earlier than suppose to.. I looked up when I got back and I saw my plane number. Went to desk and said, "Are you boarding for the San Diego plane?" Just then a lady on the plane ask if I was coming to board the plane? She did buy my seat number. The lady at the desk said no. I said, "Yes I’m right here.." The lady at the desk said, "You missed the plane. You need to go reschedule for another day." I said, "But the lady just asked if I was coming." All she kept saying was, 'You missed it. If you don’t go you won’t be able to reschedule for another plane."

We were in Aruba from March 8 and were suppose to leave to home JFK on March 19 2020. On March 16 we receive an mail our flight was cancel. Cancel. It read you can book again. I went on the Jet Blue site and found flights for 1100.00 for the 17 March. How can you sell flights when me and others are stranded. I would think you jet blue could have offer these flights to me and others that were cancel first. When you try to call jet blue you get a message 75 minute wait. After 75 minutes you are told get home any way you could. No partnering with other airlines to get us on a flight out. The part that pissed me off is that American, Delta, Southwest, United all were flying. Many until March 25. Jet blue dumped us. If it were my airlines I would have made some flights on jet blue to combine the passengers that were being left behind.

Called Jetblue for a refund with everything that is going on and they are the only company with refuses to help. All they care about is the bottom line. I will never fly with them again. They are willing to work with me zero %.

The only two places I fly domestically are NYC and Fort Lauderdale, FL. Jet Blue offers the best flight times at the best prices. Unfortunately, they recently (a few months ago) started charging for the first checked bag; this used to be included in the flight price. Generally speaking their seats are comfortable, their DirecTV offerings are great so the time passes very quickly in flight. My only complaint is that they also recently stopped providing small bottles of water (I suppose to save on plastic which is great) but instead they pour what I consider minuscule amounts of water in these plastic cups for the passengers; in order to get 8-12 ounces of water, you have to request 3-4 cups of water!

Four days before we were to leave (3/21/2020) the Cayman Islands JetBlue informed us they canceled our flight home, and they would not reschedule a departing flight for us!! We were told by jetBlue to contact another airline to try to find a flight home, they would not help us. The Cayman government was closing the airport in five days (3/22/2020), and if we didn't find a flight out of the country, we would be forced to stay for a minimum of 3 weeks. jetBlue left six of us high and dry - not an apology or an ounce of concern. They just walked away from us. JetBlue has the worst customer service ever during this pandemic. Shame on them.

I booked a trip to an event in April. Given the closures due to the COVID-19 outbreak (I live in California), I cancelled my flight as the event was cancelled. I was not given a refund, but a credit to my "Travel Bank." If I do not use it within one year, it is forfeited. Seems like they will be getting money from the feds and then keeping my money if I don't specifically book with them during the year. It is unlikely the event will be rescheduled so I am just out the money. I also purchased travel insurance. They do not cover this event. Beginning to feel scammed. I never used them before and will not in the future. Buyer BEWARE! Questionable business practices at best.

The only reason for my lower score is Jet Blue no longer offers straight through service from Vermont to Mco. Before that time, I supported them and belonged to their rewards program. Since JetBlue tends to be more expensive than other carriers, there was no longer any incentive to continue their rewards plan.

As a bit of background, I made a round trip reservation to attend my nephew's wedding in NYC for April 4. As we all know the nation is suffering the devastation of the Coronavirus pandemic. JetBlue advertises no cancelation fees, etc. due to this. That's a lie! After spending a considerable amount of time waiting to speak with a representative I was informed that is not the case - I would be receiving a credit that needed to be used within 1 year.

A truck hit the wing of my plane that was flying from Peru to Fort Lauderdale. While this was not JetBlue's fault, the reaction from JetBlue was total disorganization and misinformation. Because of a 'wing extension' modification to the plane, flight attendants began calling people off of the plane and asking for volunteers to get off of the plane in order to reach a new weight limit. People were panicking because the Peruvian borders closed the next day (because of COVID-19) so people on the flight needed to get back to America. Some flight attendants were saying that there would be a flight back to America the next day, some said that there would not be. The people asked to leave the plane did not know if they would be able to get to America. I did not leave the plane, but was nervous about the plane since a truck had hit the wing.

Jetblue is the most economical international airline I have taken. They allow one carry on bag and one personal item with no extra charges. Bringing an additional luggage will of course be extra. That being said it lacks many features that a frequent flyer may desire, for example more legroom, Better or healthier snack choices. This airline also makes frequent and unexpected delays. For departure delays, you're entitled to $75 for delays lasting between three and four hours, $100 for delays lasting between four and five hours, $150 for delays lasting between five and six hours, and $250 for delays of six hours or more. Ultimately, this may be a choice if you want to save a few bucks but if you really need to be somewhere on a specific time and date I would consider flying with an alternative airline.

General seating have more room than most airlines. And the price was really good. The snacks not bad, but I prefer the snacks and a good meal... We took a flight from Boston to Las Vegas with one stop in Arizona going and coming. Service was pretty good. Most important to us is to have enough room, with a good price. I really like to go first class where we get nicer seats and a good meal with drinks and upgraded snacks.

They have the most foot room in coach which I think is great. They always try to please the customer. The take-off and landing is ALWAYS smooth. The pilots always keep us informed. The help is always friendly. I love Jet Blue!

Jetblue specifically said that they would waive cancellation fees for flights booked in March (2020) for travel completed by September. When I went to cancel my flight, it said that my flight was not eligible for cancellation. Then, I found a link where they said if you want to cancel your full reservation only (all flights and all passengers) you can do so following a link. I click on the link and they say that they will process the cancellation within 7 to 10 business days and that the refund will go into a Jetblue Travel Bank account. In other words, you don't get your money back and if you don't fly with them again within a year and pay at least as much as you paid for the cancelled flight, you lose your money. That is not what the policy indicated at all. They just lost me and my family as customers - after, hopefully, we use up the Travel Bank money.

Due to the coronavirus, JetBlue will not refund you money. They want you to reschedule your flight plans with them instead of returning your money. Stay away from this airline, they will be out of business shortly.

My wife and I booked a flight from Logan Airport in Boston to Fort Myers. We planned to travel with our toddler and infant. We arrived at the airport early, struggled through a thorough and time consuming search at the security check, and made it to the JetBlue terminal with 20 minutes to kill before boarding started. It was a little after 8 am, so we went to Dunkin Donuts and grabbed some food and drinks for us and the kids. As we traveled through the JetBlue terminal, we noticed a kids' play area so, after we got our food, we returned there and put down our things. We fed both kids, changed their diapers, and went to the bathroom.

We always use JetBlue whenever possible. As we fly into Fort Lauderdale often for the Cruise ships, it has become our favorite airline. Flight is on time, Seats are comfortable and they give you snacks, even on a short 3 hour flight. Only thing I didn't like is that as a Canadian we are not allowed to have a JetBlue Credit Card and accumulate points.

I will always fly Jetblue when available because the seats actually are comfortable and not cramped together. The attendants and staff are the most pleasant and friendly I have encountered in my 30 plus years of travel experience. Free wifi and unlimited free snacks!

I have flown Jet Blue yearly for vacation for many years and have always been pleased with them. The larger seats, TV's for each seat, rewards points program and services have always been great. I have never lost my bags. One time I had a flight change due to mechanical issues with the plane and this was handled well and without any issues. I would highly recommend them to friends and family.

JetBlue is absolutely a terrible company to fly with. Run away as fast as possible. They cancelled/changed multiple flights and did nothing to compensate the client. We are card holders and frequent fliers and will not be flying with them again. They said that they weren't going to pay for a hotel for us despite the fact that THEIR issue caused us to have an unexpected overnight. I need to sleep in an airport on a floor or pay for my own room because of their negligence/business decisions? No. You make a business decision and have to deal with the repercussions of those decisions.

I booked a vacation package through Jetblue for a week in Punta Cana. One week before I leave for vacation I found out JetBlue changed their flights and we have no flight back until a day later. We have no hotel room and would have to sit at the airport all night. JetBlue would only let us cancel our trip that has been booked for 3 months now. It was our issue to pay for the extra hotel night and contact the hotel to see if they even had a room available. I will never book a vacation package through JetBlue!!

It’s one of the worst airlines ever, It is always delayed all the time!! Just all the time which is very annoying. I had to miss appointments because of their stupid delays. Even for connected flights I had to run in order to catch another flight which I could barely catch. Just don’t book with them. Not worthy the money.

My Mom was dying so I bought what was advertised as a refundable ticket. Mom passed before my scheduled flight so I cancelled my flight thinking I would received credit to my credit card. Apparently because I cancelled online, my money went in to a Jetblue bank and not credited to my credit card. Speaking to multiple customer service representatives including supervisors, no would would/could help resolve this. If I had called first supposedly they could have worked with me but now they can't. I have never heard of such a thing. So not only do I now have to pay for a flight that I didn't take but if I don't use this credit in a year, I lose it which is likely what will happen since I don't travel much. I could have bought a ticket for half the price if I had known I would forfeit the ticket. Very bad customer service from a company I used to like doing business with.

When attempting to board our flight from LAX to Boston we were subject to a ludicrous size check of our carryon bags which resulted in our bags having to be checked in. What makes this completely unacceptable is the fact that our bags fit very easily on our flight from Boston to LAX and the content of our bags were unchanged! And we were not subject to the same size check in Boston! In the end the airline was looking for an excuse to check bags in because the flight was full!

I bought a same day flight from DC to Ecuador yesterday because my uncle passed away and I wanted to assist to his funeral in Ecuador, so I took my first flight with connection in Ft Lauderdale, Fl. On that flight I had 2 glasses of wine that I purchased on the plane. After I got to my connection flight from FLL to Guayaquil, I approached the counter to ask for the boarding time. While I was in the counter the white American woman apparently smelled wine on me, and while she asked me with a terrible attitude if I had some wine I immediately say yes and told her exactly what I did. Then she start screaming at me and accusing me of being intoxicated, and told me that I can’t flight to Ecuador. I said, excuse me. This not the truth. I am not intoxicated. Then she said she was going to conduct a test which I agreed to do with no problem.

Confirmed and paid for flight four months in advance. One month later the connecting flight time was changed so my initial flight would not work. Jetblue was unable to find another flight to get me to my destination. I even offered to change the date I was leaving. The representative appeared very unsympathetic and offered flights leaving from airports 4-7 hours drive from my home. NOTHING was done to try and accommodate me. Had to cancel and book with United for $350 more and have to wait "up to 2 weeks" for my credit on my charge.

I had a trip Newark to Bogota with scale in FLL. The first fly was delayed and Andira told me that I couldn’t be on time for my connection. So they offer me to stay all night in the airport which was no made any sense. Later I found out they was lying and the connection was delayed also and other passengers was available to get the connection. They don’t respect the passengers and only do what best for their interest.

Booking Process: Hate the new fee tiers that came along in 2019. Feels more like JB is doing us a favor by allowing us onboard versus appreciating our patronage. Gates: Crowded and constantly changing. Boarding Process: Anxiety provoking. Flights: When not cancelled and rescheduled to worst time of day flights, they're fine. Comfort: New seat designs are very hard and uncomfortable. Can't imagine trying to fly longer than 3 hours max. Summing it up: I'll fly Southwest any day over JB, I'll be cancelling my card through them as I won't be needing those points.

Made a typo that I didn't catch until after payment on departure date. Fixed it immediately but Jetblue charge $100 to fix it...Jetblue is a criminal enterprise. Bad enough Jetblue now charges to select a seat and check luggage along with a stupid boarding procedure. Make a typo while reserving a flight and you WILL pay for it. Jetblue was a good airline and now Jetblue sucks!

My reservation has been changed twice already without my authorization. I originally was supposed to leave at 10am then it went to 6:30am and now it's at 6am which is basically impossible since I'll be driving for almost 2 hours to get to the airport and then returning a rental car. I'm a 62 year old woman and I just can't leave at 2am! Hopefully I can get this worked out but no one is answering the phone!

I have never written a bad review on any airline before, I have flown with at least 10 airlines internationally, and domestically. I have NEVER written a review, nor wanted to write a review for a company even if I did have a bad experience. That has changed drastically because of this airline. Any social media outlet I can find I will be posting this review to warn off anyone thinking about using them.

First time flying JetBlue. Worst experience for delays. Then read the reviews. So sorry I did not prior to booking. Delays are standard. Like 3-4 hour delays. Book Southwest! In the 12 years I’ve been flying Southwest I was delayed twice.

I am a Mosaic Jet Blue business traveler and paid $70 to upgrade to the first row aisle seat. I was the 5th person to board the flight and the overhead compartment above my seat was already full. The flight attendant Adrienne or Adrieanna, stated, "That’s my stuff in the compartment and you will have to find another place to store your roll on bag."

After dropping my checked bag, I was told that I needed to go to the oversized section. I asked several employees where it was and each one just pointed. After waiting in the same spot for about two min, one of the employees took my bag and placed it on the side because the area was closed. After I left the area I went back to take a pic of my bag because I was not comfortable with where they left it. I took a pic and a 5sec video clip of it... One of the employees nametag: Ameta - stated “you think that was smart? Why don’t you take a picture of the tags?” I replied, I already have a tag for the bag and walked away...

My flight was scheduled to leave at 3am. I received a notification that my flight was delay until 4:30 am and should be at the airport within 60 to 90 minutes before departure. I got to the airport around 2:45 am to find out the plane had already board and nobody else was allowed. How that can be when I was notified the flight was delay. That was very upsetting and inconvenient. Only one flight leaves from that airport a day to my destination. Then had to spend 12 hours traveling to get home when my trip should had been no more than 4 hours.

The flight was originally delayed for about an hour. Once we got on the plane and everyone ready to everything was fine. We then got to the runway where we sat for a while. The pilot came over the speaker and told us one of the engines was not turning on. We then had to be taxied back to the gate for the mechanics to fix the plane. I was in the first row. They left the door open and the cold 15 degree wind was blowing into the plane. We sat in the freezing airplane for a while. The pilot came over explaining that the engine would not turn over due to valves sticking because it was cold and they had to shoot air into the engine to get it started. Said it was like a blowtorch for an example. We then had to de-plane and recommended to stay at the gate because no one knew when we had to get back on.

It's a shame that it takes just 1 bad apple to destroy the whole bushel. I was very unfortunate to come across an official of theirs at Fort Lauderdale Airport who had one of the most arrogant and contemptuous dispositions I have ever come across whilst telling me to place 2 laptops on my laps for a 2.5-hour journey to JFK. I was quite unsettled after this encounter at FLL and for the rest of the journey. The levels of Passive-aggression that that exuded from this one individual were beyond compare. I reported this to the 'Speak Up' team at JetBlue, and all I received was a bog-standard "We recognize that you're disappointed with what occurred onboard your flight ... evaluating any applicable coaching opportunities ... Thanks for getting in touch" type response.

This JetBlue is the worst airline I have experienced. I had the flight with JetBlue on 16 August. When I reached Detroit, I didn't receive of one of my Suitcases (it had 23.5 kg weights). At the airport, I filled the form to track the status of my bag. From that time until now, every day I call them to ask the status of my bag. They hardly answered and always promised me to call back, but no one called me back. My stuff inside my suitcase was so important and necessary for me. Always I said them but they never paid attention. I really spent the hard situation during this time. I was a new student here, didn't know anyone, didn't have car, and I was not familiar with Detroit.

Just called JetBlue to say a large group of us flying to the Dominican Republic from Boston this month are not happy that they changed our flight from a nonstop to a flight to a flight with a stop and layover, plus changing planes in Fort Lauderdale with no compensation. We booked the flight months ago and paid hefty prices before the flight prices plunged because of all the deaths in the DR. They told me they couldn't do anything about it when I asked for some kind of compensation for the inconvenience and cost. Every nonstop I've ever taken has cost substantially more. Just a heads up when using Jetblue.

At whatever cost necessary stay clear from Jet Blue, the customer service is not there. This airline company could care less about you making your flight. They are not there to assist you for checking in, or even getting your tickets. You will be harrassed and bullied by the Jet Blue staff if you happen to have a problem or complaint. There is no real format to training any of the staff at the front desk. The Jet Blue crew act in a manner of some type of mafia as if they're protected. You will not be treated with respect if you fly with Jet Blue.

I purchased thru Orbitz for travel on Jetblue Airlines. Cancelled the reservation and rebooked. Emailed Orbitz x 2. Called as well last year Aug/Sept. Totally forgot about credit. Now want to book new trip. $435.98 lost I'm told because it has been over a year since original booking. Jetblue will not honor credit nor will Orbitz. Both, for the same reason ”its been over a year”. This in today's economic state not to honor one's credit and just take their hard earned money makes absolutely no sense to me. The amount that I lost is a brand new ticket. This will prevent me for future travel because of financial constraints.

This review base on customer service. On our flight from NY to San Diego the service was good but on our flight back the services were terrible. When we took off and everything was settle seatbelt sign is still on. I understand that but I have to go to restroom and I decided to be nice and throws out my own garbage. So when I went towards the back ask where the trash can is the guy "William" looks at me like I kill his family or something and took my coffee cup out of my hand and throws it out without saying a word and then make an announcement while I was standing next to him stating "do not get up while seatbelt sign is still on." I'm like wtf really??? I'm going to restroom throws out my ** trash to be nice. And there's this lady. Idk her name but the way she talks is so sarcastic like wtf.

Used information from over 13-20 years ago when as a single mother I had cancer (to deny me a JetBlue credit card...I've been a JetBlue customer for years) and at the time tried to consolidate my bills, but the judge wouldn't allow as I had no income and couldn't work at the hospital any longer due to my extreme cancer. They didn't even look at my current credit report. I have good credit!! What they said in the denial letter was completely inaccurate and offensive, how dare they!!! If I could give zero stars I would!! I'm informing JetBlue of this farce on Monday since today is Saturday. To humiliate someone based on out of date and inaccurate information should be a Federal offense, even a crime. Defamation of character!!!!

My wife and I were taking a vacation to a Sandals resort in Jamaica. Flying Jet Blue for the first time and our Departing fight from Phoenix, AZ to Fort Lauderdale, FL was delayed 5 times with NO explanation. They offered water and chips for our inconvenience...what a joke. Ultimately the delays made us miss our connecting flight to Jamaica and this made us arrive in Jamaica 2 hours later, which took a full day away from our vacation. The return flights also had delays and our final flight back home from Fort Lauderdale was ultimately delayed an additional 3+ hours getting us back to Phoenix at 2AM instead of 10PM. ALL 4 flights with Jet Blue had several delays and never an explanation for why we had these delays.

I wished I could give them 0 stars! Horrible experience with this company, I totally understand there’s delays at times, but Jetblue is making delays on 99% of their flights! This is a joke to them, they delayed my flight three times before boarding from NYC to NC, waited three hours in the airport with my children, no explanations whatsoever, then they want to smack you in the face with chips and soda! Will never travel through JetBlue again.

No matter what you pay, they will find a way to charge you more. I bought the fare with the max flexibility and 2 bags of 50 lbs each included. I took ONLY one bag of 75 lbs and was charged an extra $150 anyway, in spite of the fact that it is more economical space-wise for the airline to house my one bag at 75 lbs than if I'd taken the two bags at 100 lbs total. They also charged me the $89 for the extra room both with the ticket and then again the day before the flight. They backed off on that charge after I called them but refused to budge on the extra $150. Although I had paid for the flexibility, to change the flight one day would have cost me an extra $250. So, in all, paying extra upfront for the flex fare is worthless--they will still take you for all they can. These are dishonest policies and purposely misleading advertising. Date of travel: August 2019.

Today, Aug 16, 2018, I booked a ticket and was unable to log into my TrueBlue account. I called JetBlue to correct any issues. I was told that the only alternative to receive my points (that I have earned from use of the credit card) and re-opening the account was if I provided an alternate email address. I advised that I do not have one that I can provide nor do I chose to use a different one. I was informed that if I do not do so that in the future JetBlue would not be liable if my points would be stolen or account breached. I asked to speak with a manager and was told the same by "Kenny" whom refused to see reason and insisted on the need for an alternate email. The accountability for a breach in the system by JetBlue was disgracefully handled considering an alternative email would be like asking me to give a different home address for mailing or obtain an additional phone number.

Today, I came on time for my flight at FLL airport changing connecting flights. My boyfriend was held up by TSA with our duty free items we purchased in Haiti. He asked to check in the items on the flight but was told it’s too late. I stand at the counter waiting to be placed on another flight because my boyfriend didn’t make the flight on time. The rep told me the next flight is fully booked but I can be stand by. I told her to put me on a later flight so there’s no issues. She was in the process of placing me on a later flight when another lady told her to charge me a change fee of $150 for both me and my boyfriend. Keep in mind I paid almost $1500 with this type of service. I called Jetblue and spoke to a manager and was told I have to pay a change fee. I explained that I was very unhappy with their service after spending so much $$.... They didn’t care.... Never again I would waste my hard earned cash with this airline...

I was flying from Fort Lauderdale (FLL) to NYC (JFK) on July 31st, 2019. The flight was scheduled to leave at 8:36 PM and arrive at JFK at roughly 11:36 PM. It was supposed to be a simple flight that I had made many times before. The morning of the flight, I checked the flight status and it said it was delayed to depart FLL at 11:10 PM and arrive at JFK at 2:07 AM. This was a big problem because I had a connecting international flight from another airline that was scheduled to leave JFK on-time at 2:30 AM. I was shocked and Jetblue website did not explain why it was delayed. I figured I would go to the airport early so I could get on another flight to NYC. After I arrived and waited in line for customer service, I talked to a Jetblue representative about the situation.

My family and I had tickets for the 8:55 PM flight#36 from STI to JFK on August 08, 2019 which was canceled. I am writing to inform, as I am sure that many others have as well, that JetBlue handled this situation in an unprofessional manner. I enclose copies of the e-mails JetBlue sent changing the departure time for flight#36 from 6:54 PM to 12:42 AM.

My family and I had a ticket for the 9:28 pm flight from FLL to CHS on July 8 which was cancelled. I am writing to tell you, as I am sure that many others have as well, that JetBlue handled this situation in an unprofessional manner. My family and I had accepted that our flight was delayed until 1:15 am due to weather. We do not, however, accept that JetBlue did not immediately cancel the flight once it became aware of a mechanical failure. It is unacceptable that JetBlue moved our family to a different terminal at 2 am in the morning, had us stand around for one hour more, only to tell us the the flight crew was grounded because of the crew rest rule. JetBlue should have been aware of this rule and immediately booked hotels and next day flights for all passengers at that time.

On a recent flight scheduled to leave Ft Lauderdale, Florida at 9pm was delayed to depart at 12:40am headed to Cleveland and arriving at 3:45am. Its original arrival time was scheduled for midnight. The airline failed to contact customers until 6pm via email that their flight would be delayed. For some customers, that is quite late in the day and considering I was told by a Jetblue employee upon arrival to my gate, "The airline started this flight off late from Puerto Rico early this morning. Then, continued to get later and later from there". The airline had plenty of time to notify passengers of the near four hour delay, but instead decided to throw out a Hail Mary email including that passengers should still plan to arrive for the 9pm flight on time in the event something "might" possibly change. Weather was not a factor in this flight as it originated south of any major weather patterns. There is no excuse for the late notification.

People be aware. JETBLUE WILL NOT BACK THEIR CUSTOMERS UP WHEN DEALING WITH ANY KIND OF MATTER REGARDING "THEIR" TRUE BLUE CREDIT CARD CHARGES! * First of all, I applied for their credit card but did not know it was issued by Barclays Bank! First time I used IT to purchase a ticket on Jetblue. I was duped to believe I was talking to Jetblue reservation center, but turns out I was speaking with a crooked online site using the name of Jetblue reservation center. They did processed the charges for the tickets I wanted and then some. The other charge I was not aware of. Once I found out, I called Jetblue to dispute it, and they said I had to call the Barclays Bank.

My husband and I were booked on an 11:00 pm flight out of JFK. It was a short flight (approximately an hour) to Vermont. Weather delays in the tri state area threw things out of whack for everyone and we did our best to be patient as our flight got pushed back to an ETA of 2:30 a.m. At approximately 1:15 I got a chirpy text message saying our flight was canceled but we had options. By now the weather in both cities was perfectly clear so we don't know why the flight was canceled. They offloaded our luggage without telling us where so my husband had to go hunting for it. It took more than an hour. The one customer service person at the luggage carousel didn't seem to know anything. He finally found the luggage sitting in a corner.

Awfully bad experience. I travelled from FLL to SFO with my family. Jetblue prices grow much faster than other companies when you add just the basic option, in my case it was +50%, that puts this company to the same category with American Airlines, United, etc. For this price you have service, that is worse than the appropriate low-cost one. In FLL the terminal where Jetblue operates is far away from the rental cars parking, comparing to United, that operates in the same terminal. And even if Jetblue tails and admits it, you can't get anything - no business lounge, no paid hotels, absolutely nothing. I came to terminal and printed the boarding passes one hour prior to the takeoff. But the infrastructure in the airport, that works for Jetblue, is so awfully bad that I missed the flight.

JetBlue used to be, by far, my favorite airline. They always had clean planes and superior customer service. In the last 6 months I have had a dramatically different experience. Of my last 7 flights, 6 have been delayed or cancelled causing significant frustration and missed time on vacation. This will be my last booking on JetBlue as it is now consistently ruining my family vacations.

​​Jetblue needs an urgent change - Holidays ruined by incompetence of Jetblue. Logistical failures that prevent schedules, lack of coordination between personnel lines at airports, lousy customer service, web page with slow and outdated information, even slower app and digital tickets do not work, and again customer service goes from bad to unacceptable level of business in USA. All this painful and unpleasant experience began when, on May 9 (1 month in advance), we decided to give Jetblue a chance and bought air tickets from my family (5 members) to travel from Atlanta to Quito on June 8, returning on the 26th. We live in Alabama, which involves a 2.5 hour trip to get to the ATL airport.

We arrived promptly at Logan airport in Boston Mass, hours before, for our trip to Punta Cana DR. This was our first vacation for my fiance and I with our two children age 21 and 14. We had 14 other family members going with us also. Had our flights checked in online the day before. We arrived with our AWAY luggage and had it checked in with no problems. We then all went through security with no problems, and went to sit at the area where our gate was. 30 minutes prior to the doors closing they called our names stating there was a problem with our luggage. They had the batteries in the baggage in which we were not aware it could not be there.

My daughter/son in law and kids were to fly from SeaTac to Alaska (they live in Georgia) for a short visit only 4 days so there was hotel car rental and a cruise planned. But after a 5 hour delay for no reason they canceled the flight and would not be able to get them there till after they were to leave. I have never heard anything good about them and this just proves my point. Stay away from them, their cheap prices are not worth it. There are other cheap ones out there.

On 6/24/19 my mother-in law was flying on Jetblue flight number 1646 from Charlotte to Boston when some lunatic who was sitting on seat number ** decided to start punching and kicking her chairs because she was reclining. We tried calling the customer service number to get some type of direction on how to file a complaint as she is scared and crying due to his reaction. The customer service name rep Jenny as well as her supervisor named Morgan explained there is nothing they can do and said “what would you like Jetblue to do?” My answer is simple “be more considerate." How would you react if that was your mom and there is some random person reacting this way? Are you all so clueless to know that people’s mentally are off and that proper precaution should always be taken. If the flight is still on the ground why wasn’t he removed? Was it because her limited English? What will Jetblue do if something were to occur while In the air?

I would advise anyone who buys packaged flights not to do so. You'd pay slightly less money but the act of flying on JetBlue, making it to your destination, and connecting on another flight is practically impossible. I bought a flight that was supposed to be connected at JFK. JetBlue delayed my flight by more than 3 hrs. I ended up getting to JFK by midnight and of course missing my international connection. JetBlue gave me, us, nothing: no hotel, no refunds, no allowances to accommodate changes to the international flight, not even a meal ticket. Now I will, for sure, not buy a JetBlue ticket ever. So be warned! Pay a little extra and don't buy your ticket online. Or see if any of your flights are on JetBlue and avoid them.

This review is on the booking process rather than the actual flight. I have always loved JetBlue but today my opinion changed. In February I booked a flight for my sister-in-law to fly from ATL to JFK and returning to ATL in June. Today I went onto the JetBlue website to try to get a better seat and make final touch up since she needs wheelchair assist etc. On seat selection I was offered a wonderful seat in first row (1A with plenty leg room) so I paid extra $42 from the ATL-JFK leg and $50 for the JFK-ATL leg). I was not able to ask for special accommodations and I noticed that luggage was not included (what!!). But I have no way to pay for luggage.

I wanted to cut my trip to Puerto Rico short because I found out (while on my trip) that my grandmother has uterine cancer and needs emergency surgery. Myself and my family members are her primary caregivers, so it’s very important that we’re by her side for this procedure. I wanted to change my flight to come home a day early and was told I’d have to pay $600 to do so. JetBlue offers fee waivers IF you can provide documentation of the emergency and if it’s approved. Mind you, I’m still in Puerto Rico and my grandmother is in North Carolina.

I'm certainly no world traveler, but, I have flown a good bit in my life. And have done so at least once on nearly every US-based airline at some point. So it gives me no pleasure to describe the experience I had with my first trip and final trip with Jet Blue. Having some money credited to a Jet Blue account due to a trip cancellation from earlier this year, future circumstances dictated that I use those funds now to go visit a friend near Fort Lauderdale, Fl. From the previously mentioned cancel trip, I had money in credit form with both Jet Blue & American, so, I chose to use the American credit for the trip down and jet Blue for the return. As I was traveling out of & returning to Baltimore [BWI], my routing with Jet Blue was Fort Lauderdale to Boston, Boston to BWI. That information sets up what follows.

I had travel with Jet for many years mainly cause it was one of the few airline that travel to the Dominican Republic. The service was always mediocre but I manage. This past May 15 my flight 1010 leaving SDQ was the worse. My flight was schedule for 510am, was reschedule to 830am and then reschedule again for 2pm. The supervisor would not give a explanation and there were no announcements. I paid almost 1000$ for this flight. After explaining to the supervisor that I was to be at work that day he agree to flight me to EWR where I had to paid 100 extra for a cab. After everything was done I try to reach out to JetBlue csc and was given the cold shoulder. My advise find a better airline if traveling to the DR.

As a frequent traveler I get to experience and compare different airlines. My fiancé bought a bundle vacation package and we ended up flying with JetBlue. I was very excited since they recently ranked #1 but... oh Lord. I was so wrong. The flight attendants were rude, cut and dry, no smiles, NOTHING. They looked so miserable, almost like they hate their job. I usually see other airlines greeting their customers when boarding or thanking them when exiting the plane...NONE! Gathered in a corner chatting ignoring the customers. Never heard from the pilots either. Name, flight updates, weather conditions, etc. What about the security emergency explanation? We heard the instructions but no one did the actual showing. This was a round trip flight between Ponce, Puerto Rico and Orlando, Florida. Sorry, but I will not be flying with them again. AA has better manners and excellent customer service.

I've always loved JetBlue. They have been my go-to airline for years. Something has changed recently. Lots of delays. Lots of malfunctioning equipment. My most recent flight from Boston to Tampa was allegedly delayed from 3:00 to 3:47. Nbd, we grabbed some food. Went to the gate at 3:45, No plane outside. Girl at the desk said 15-20 min. Ok. Came back, plane was there deplaning previous flight. Boarded at 4:15. THEN HERES THE KICKER. SAT ON THE GROUND IN THE PLANE FOR 45 MORE MINUTES while they "waited for 2 extra pilots to board so they could recover another plane from Tampa." Then none of the TVs worked and the wifi was spotty at best, which sucks when traveling with a 2 year old. Where is the old JetBlue I loved for so long?

If you are looking for paying for a service you will NOT receive, this is the airline for you. We flew into JFK with two children at 6 am (after a 10 hour flight from Honolulu). Our connecting flight to Rochester was supposed to take off at 7:26 am. That flight was cancelled. They automatically put us on another flight at 10:50 pm. WHAT?

I flew JetBlue and they had a mechanical issue which caused me to miss my connecting flight to my final destination. I had to wait for hours for anyone at customer service in the airport to even speak with me to resolve the issue. And then they told me they couldn't get me to my destination for another 5 days because that's when their next flight was going there! They had already sent my luggage to the connecting airport where I had missed the flight. Long story short, I had to buy a very expensive flight on AA in order to get to my destination the next day. However, JetBlue never sent my luggage to my final destination.

I'll admit that I did not dig down and read the fine print, never had to. Bought a refundable ticket, not so fast. No money back, you get a credit. What if I never want to fly Jetblue again? Ridiculous.

90% of my fights with this crappy airline are delayed, not only leaving Boston but on my return flight from Fort Lauderdale as well. I travel every two weeks round trip Boston/Fort Lauderdale on business and finally I’ve had it. Almost every time there’s a delay and normally they’re not 30 or 40 minutes no, it’s 1:30 to 2 hours delays. Upon checking online I finally came to my conclusion about this airline, on Money magazine there’s an article where they are placed last and it comes to delays and cancellations, worse than Spirit, unbelievable but true. Stick with Delta, yes they have delays as I have experienced, but they were due to snow storms, never anything else.

I have flown JetBlue for years and never had an issue like this before. My flight going to San Juan, Puerto Rico and coming from San Juan, Puerto Rico were delayed for over 10+ hours. Resulting in missed connecting flights, expensive rental cars, and hotels that we did not want to stay at. I was lied to by the customer service representatives stating that our flight would leave within the hour, within four hours and then finally ten hours from when our flight was supposed to take off. We ended up paying for an AirBnB that we could not get the money back for, had to take off an extra day off work and their solution was to just hang up on me. Nothing was resolved and they seem to not care if we are upset or not. My trip was great just this airline is the worst.

I used to love my JetBlue plus credit card when it was American Express! Bad move on the airlines because Barclay/Mastercard is horrible with incompetent customer service representatives. Last year, it took forever for them to send me my statements during the switch over and couldn't quite figure out to email me PDF's until I had to explain to them how to make it work. Then, just now, I was on the phone for 1.5 hours trying to get my status approved for spending over 50k on their card. My annual summary states I have, but apparently that doesn't take out refunds and turns out that I was $68 short. So lovely to be given that news 1.5 hours in, when it seems like that news could've been broken in 10 minutes or less.

We had three issues with Jetblue all in one flight. First, we did not get to select our seats. We booked two seats & when we checked in, they were not next to each other. At this point we were offered a chance to upgrade our seats to the extra space seats. We did upgrade so that we could have adjoining seats. Secondly, upon getting on our 4.5 hour red-eye flight from Vegas to Fort Lauderdale, our row was the only row of seats on the flight whose TV’s were not working. Not only were they not working, but they were flickering & strobing the entire flight.

Very unprofessional, disorganized, no id check, never experienced anything like it. Flight #1837 to DTW from Boston. Short staffed, terrible customer service. Not to mention two flight delays and a missed connection due to delays and not even an apology. Flight attendant couldn’t even control the boarding from zone to zone, people were boarding as they pleased, no order, made me feel unsafe.

So disgusted with JetBlue, flight #283 that was leaving from JFK @ 5:41pm on 4/5/19, how dare you kick a young mother with two small children (7 months and 3 years old) off of a plane because she was unlucky enough to sit next to a racist-that didn’t want to sit next to her because she’s Hispanic and had small children with her... My daughter didn’t deserve that. It breaks my heart to have MY grandchildren witness racism at such an early age. Disgusted. They paid for their seats-they weren’t flying for free.

Flight 825 a hour flight leaving on a Saturday was supposed to leave @ 9:03a, it left at 10:50a. They booked a full flight, and made everyone sit in the plane smelling the bathroom stench while they performed maintenance on the 'air conditioning' for two hours. They kept walking on and off the plane with no explanation until after two hours.

We arrived for our flight @5:38 am. The flight was scheduled to leave at 5:50 am and the door was open. Eron was rude and unprofessional and told us we were too late. It was my family of 5 and 13 other people. We advised it was one TSA worker in which she stated, "That's not my problem." She stated she could not get us to our destination which is Montego Bay until Saturday. We had to call customer service for help. The inconvenience has caused us to miss a day of vacation, lose money on hotel and pay for and additional hotel in NY where we have to fly to get to Jamaica tomorrow. Eron could be heard saying It to her peers, "I could have let them on but they was taking too long" as my elderly mother was walking to the gate.

Please do not use Jetblue. Long story short I was traveling alone, my bags was 8 lbs over. I asked if I could pay the overage. I was told no, I could miss my flight and book with another or book my bags with a cargo company, but they had to watch the weight on the plane. I explained that I have no other bag to move the 8 lbs, they didn't care. Somehow I found a bag to move some weight around. I told them what does it matter if I move the weight and pay for the 2nd bag if the same weight is going on the plane. JETBLUE just do not care. They just wanted my money the way they wanted it. I was willing to pay for the overweight not be told pay for a whole other bag.

NEVER EVER fly JetBlue. Our family had to fly with them three times and all three times there was at least a 10 hour delay in which the airline refused accommodations even though they knew we were traveling with a special needs child and a 3 year old. Their customer service was extremely arrogant and rude.

The deplaning process could be better instead of a cattle rush. Carry on luggage should be 1 per person. There is never room in the bins if you get on the plane. Last carry on should be stored above your seat instead of wherever you seem fit to put it. People in the back of the plane have theirs all the way in the front.

Super disorganized, never called our name. We were late due to their disorganization but still would have not missed flight had they called our name. Missed flight. They used to be good but last couple of flights were not good.

I love the service. A very tall male flight attendant took a lot of time teaching me how to use the computerized TV and making my seat more comfortable, all the while squatting down to my level to be heard. He also admired my hat when I boarded and politely ask if he could stow it up front so as not to get it crushed in flight. At end of flight he was waiting with a smile, hat in hand and gently placed it on my head. Also, their bathrooms are always very clean.