Jetblue Reviews

Now at Detroit he said we can rebook the tickets over phone calling Jetblue or over the counter. When I called them over phone, an agent picked up and said she could get me tickets till Kochi, India through an another flight from Boston which would be possible only if we board this flight from Detroit to Boston. But Mr. ** shut the door upon us and did not allow us to board the Boston flight from Detroit saying our original tickets were canceled already. It was very frustrating yesterday and now they have re-booked tickets two days after my original itinerary and there are few people who need to spend more on tickets again to reach India on a delayed date. Jetblue is least cared about this issue and they blame Fly Emirates for this and vice versa. We totally demand compensation for their irresponsible behavior and delay in flights that is costing us more money and time.

She began to explain the charges and why they were that high. I explained to her that although she can explain those charges, it doesn't change the fact that the guy and manager who checked my bags had lied to me about the pricing. They clearly stated I would only be charged $200. At this point of the call, Sonya the manager I was speaking to threw the fine print I could reference in the email they sent me about baggage. She would not accept that the company was at fault, but offered me a $50 credit as an "apology". I was not asking for a full refund, I just wanted to pay what I was told I had to pay. I loved riding with JetBlue, but I will be finding another airline to accrue miles on now. As you can see the receipts show a total of 3 oversized bags, when there was only 2.

When we got stressed when our pleas for help were ignored they called the police to stand there and watch us. How humiliating and insulting. It turns out the "Help Line" is to tell you they are bumping you from the flight. To get help I had to call the customer service department on my phone. They only have one flight to where we were going. No other options. Long story short, don't fly Jetblue out of Fort Lauderdale. There is no help and they don't care. We ended up in a Hotel and flying out Delta the next morning missing all our appointments the next day.

I suspect they don't have the staff or crew needed to get this plane going. Don't really care who's waiting, who has connections to catch, or reasons why people need on time flights. Their monitors show our flight has left already. False... And that the flight behind us is currently boarding. Again also false. I'm not sure why they lie on their monitors. But this is beyond a stressful situation. I am now confirmed late for my connector flight and will not be arriving to my honeymoon on time or on my correct flight. I hate this airline. Thanks jet blue for ruining this for me. You're the worst airline I've ever flown on.

So I called the company to make them aware of what had happened. The lady told me she never heard of anything like this and give it two days to drop off as there was nothing she could do *confused face*. I asked her if she had an email where I could send a copy of my statement to so she could see she told me all of that wouldn't be necessary *even more confused face* and to give them a call back in 48 hours if my money hadn't been returned to my account. I decided to give them 72. I even contacted my bank first to see if they seen a refund pending to come into my account. They confirmed there wasn't anything set to come in and that Jetblue had already refunded my money and re-withdrew it from my account.

So now I call Jetblue again. Waited 15 minutes to speak to someone else who also told me there was nothing she could to do and to give it more time. Not sure how a airline can just take your money and tell you there's nothing they can do and to tell you to continue to wait in hopes that it just magically reappears in my account. On both occasions neither representative even attempted to solve the problem with any additional help. They simply pulled up my transaction and said "Oh it was refunded," but continued to miss the part where they withdrew the money again! Tomorrow makes 10 days still no refund or help from this USELESS airline. It didn't take you ten days to take my money.

First of all no one needs your judgement or opinion and secondly, it's clear no other large luggage is fitting there so what is the problem with us putting our backpack there. But this stubborn and rude attendant refused to let us put it up until everyone had boarded. And the second she left the back of the plane, another couple went and stuffed their backpack (which was their second bag, not their carry on luggage) into the spot I had been eyeing. If you are going to try and enforce some unhelpful rules on the flight then enforce them all around, not so blatantly rudely and unfairly.

I also heard another flight attendant very loudly complain about a customer by saying she wanted to break a wine bottle over his head. Although I don't know what the exact situation was, overall I do not have a good impression of the quality of flight attendants hired by JetBlue. Get your act together JetBlue and train your attendants to realize they are in the service business and should be providing actual customer service. My money will be going to other airlines in the future as I refuse to support the salaries of flight attendants who do not provide good service, are unhelpful and unaccommodating and frankly, just pissed me off extremely. Best thing about it is the wifi service that allows me to write this review in flight.

Look in front of you... after announcing that beverages will be served told my daughter she won't be coming back and forth. Tell me if you want cream in your coffee now! I sat in row two extra seat space and observed one of flight attendant loud and rude tell a passenger who was waiting to use the bathroom. "You can't stand there. You are in the way." Two female attendants were unprofessional and unbecoming of attendants. Their comments could have been conveyed in a more pleasant manner. Others in our wedding party also complained about the overall etiquette and treatment by the attendants. However, the attendants on the returning flight no. 368... departure 6.10pm. Were mature and pleasant. Well articulated. I would fly jetblue again but the flight attendants in question should be re-trained on how to respect and treat passengers. They should also be articulate.

He called the cockpit and told the captain (who never came out to find the truth), that we refused several times to put the dog in her carrier (she was never out), and refused to put her under the seat. The pilot told the terrible FA to tell us that we would be met and escorted off the plane which is what happened. At the bag claim belt, a lady who was witness to the whole thing spoke to the captain later who had remarked that we had repeatedly disregarded crew members orders. She told him we never did one. FYI - on the flight on to JFK last Friday, the flight attendant on JetBlue actually came by and told us it was perfectly fine to have the dog in our lap and not in the carrier as so she would not bark.

JetBlue needs to fire Mark, have the Captain get a clue that he needs to get facts straight before taking actions of this kind, and treat a customer like a customer. The flight today was Flight 1729 on 9/26/16. F/As Yasmin and Katie were all on the flight and did little to resolve the issue. Worst treatment ever and the male F/A TOTALLY LIED to the pilot. This is the kind of crew member who would save himself first in an aircraft accident or incident, and think "the heck with the rest". Ugh!

Upon arrival to JFK around 3am 1 of my bags was lost and I had to wait about an hour before I finally got it. The hotel I was provided with picked me up and upon check in at 5am I was told I would have to leave the hotel at 12pm. They were only allowing me to stay 6hours or I would be charged a very expensive rate for an additional day. I called JetBlue customer service asking for extension of the room since my next flight was not until 1am next day and was told to return to the airport and make the request at the customer service desk since they could not help me over the phone. It was 11:30am and I had to quickly gather my belongings out of the room since I was told by the hotel I would be charged if I did not return by 12pm and I was not sure what would happen with JetBlue airport's customer service.

I rushed back to the hotel in hopes to straighten out this situation still dead tired after only sleeping for about 5 hours and waiting for 18hours to arrive at the hotel due to JetBlue's delays and cancellation. I explained my situation to your rep and she called in the manager who said they were not allowed to issue another room since they can only provide 1 room per date which was the 19th of September but my next flight JetBlue re-booked me on was on September 20th at 1:35am. I had checked in the hotel on 9/19/2016 at 5am. The manager at the hotel said "When you check in before their check in time which is 1pm it counts as the day before." So when I check in on 9/19 the hotel counted this as 9/18. I don't understand why I had to go through this ordeal. Jetblue promised me a room until my next flight and I was left out on the street for the next 14hours still dead tired of traveling.

The manager at this hotel offered to sell me the extra time for $136 stating this was a special rate. When I checked online I found much cheaper rates booking through sites like Bookings.com but unable to pay this unplanned extra expense. Jetblue's choice in picking this hotel is sad to say a very poor choice and terrible provision to compensate travelers for your lack in providing proper transportation. If you visit TripAdvisor you will find this hotel has 100% negative reviews from various travelers who have stayed at this hotel.

Besides the poor location of no food facilities as the hotels restaurants were not open during my visit and no other facilities in the immediate area, the hotel had 3 security guards that were escorting very shady men coming at all hours who looked like ex-cons or drug dealers for unknown reason into the hotel's meeting room. I spent my 14 hours in their lobby as they refused to make any extensions for the stay.

Furthermore, receiving a $25 credit from JetBlue for this traumatic ordeal cannot compensate me for what I had to go through and has discolored my opinion about JetBlue and how they care about their customers. I urge you to take a look at your accommodations policy and stop sending all future travelers to this sleazy unqualified lodging as you are ruining your reputation and creating more stress and anger among your customers. I would not want anyone to have to go through what I have experienced during my resolution to complete my travel itinerary.

When we arrived early to Logan Airport we tried to talk to JetBlue about what our options were, so he wouldn't miss his flight to Chile. Well, Jerricka (the lead) and Radhaisy at the JetBlue counter told us we could have taken the earlier flight that left BOS at 3:30 PM. They told us this at 4:30 PM and we received the email stating that the flight at 5 pm was delayed, at 3 PM. This is clearly not enough time to jump in the car, drive to the airport, change the flight, check in and get on the plane.

Then we were told that since my fiance wasn't flying JetBlue to Chile (They don't have flights to Chile!), that it wasn't their responsibility. JetBlue, this is your responsibility! WE CHOOSE JETBLUE BECAUSE YOU TOLD YOUR CUSTOMER THAT A FLIGHT WOULD GET THAT CUSTOMER TO JFK BY 6:30 PM! After my fiance got on the plane, and waited an hour on the already delayed plane, everyone was told to get off of the plane. They waited more than 30 minutes to get back on the airplane and didn't arrive to JFK until 9 PM.

Then, JetBlue sends an email with a $75.00 "apology" stating that they have given $75.00 to each passenger to use on another JetBlue flight within the next 12 months. Thanks for the $75.00 but to change the LATAM flight cost over $800.00!!! The 75.00 is a complete joke and I would rather let it sit there than ever use Jetblue again. Their customer service is terrible and they don't take responsibility for the issues they have with their loyal customers. Absolutely horrendous.

This is very disappointing. Why would I want to travel back with an airline that do not service you for their screwup? When I stated that this was not an agreeable solution, the agent proceeded to say, "This is what we can offer. Basically take it or leave it. You don't have a choice." I definitely DO NOT recommend this airline. Lost baggage do happen occasionally. However, if an airline doesn't understand how to treat its customers how do they expect them to come back to them. Again very poor customer service. DO NOT recommend anyone to use them for their dismal customer service.

During the 3 hours that we waited, staff were clueless and did not know what to do or what to say. No apologies were made. It was completely obvious that they had not been trained to handle situations like this. There was no leadership. No overhead announcements. There was no emergency plan, no contingency plan. It was absolute chaos. Finally, they began checking in passengers and assured everyone that due to all the problems, the flights would be delayed until all passengers boarded. This was a lie because the flight left on time and some did not make it on the plane.

When staff began checking in passengers and the line started moving, passengers started entering from outside and skipping folks who had been standing and waiting on the line for several hours. When we complained to staff, he insisted that we move down the line behind others who had just gotten on the line and we refused. The experience was horrible.

When we were being checked by security, I noticed that not all standard precautions were being taken because people were being rushed through the security system. We were allowed to keep our shoes on and some even passed with liquids in their bags. I know this because my son made the mistake of leaving liquid in his bag and we were allowed to pass through. How can staff put the safety of the passengers in such jeopardy? These are not things that should be laxed even if there are substantial delays! Passenger safety trumps everything. This makes me question how effective security really is at the airport. Finally, I have back and feet problems and as a result of standing for hours, both my back and feet hurt for two days. I could barely walk that evening. In fact, at one point I tried to get up from my bed and I collapsed because both my legs started cramping.

Shortly after this experience, I received a survey from Jetblue. I was honest and gave details about my terrible experience and how unsatisfied I was. I still can’t believe that Jetblue never followed up with an apology, call, or even email. I have filled out surveys for hotels with trivial complaints and yet they have written back and even asked to speak with me personally. I was sorely disappointed with the customer service provided Jetblue.

They would not hold my bag, They would not check it early. They put me on the next flight, in the ** end of the plane to accommodate my request for a window seat, what do ya know, they gave me an aisle seat in the ** end of the plane. HORRIBLE CUSTOMER SERVICE! HORRIBLE AMENITIES, Staff is LAZY and UNHELPFUL. Never again Jetblue, NEVER AGAIN!

I called JetBlue customer service the day after I came home on August 13th. I was told JetBlue would contact me within 10 days to issue a comp flight. I received no contact from JetBlue within the 10 days. I called back. Spoke with a representative who said they would not issue a comp flight due to the delay being an FAA air track control delay. I requested a supervisor. The supervisor told me I would not get a comp flight because it wasn't their fault that air traffic control issued a delay.

My argument was, why in fact did JetBlue issue comp tickets to people who requested to fly out the next day instead of waiting in the airport and not to me who waited through every delay for 7 hours and missed my scheduled time and entire day on August 12th? JetBlue's customer service does not care about the customer and has no problem leaving the customer angry. They would rather not comp you and have you not use their service again. I would recommend never using JetBlue as they do not care for the customer, they only care about the money you provide to pay for service that is unreliable.

When a person is traveling and there is a long layover like my sister had why should the customer be charged twice for the same luggage on the same flight. Looking forward to hear from you in the time listed in your customer commitment, or I will be making a complaint to the US Department of Transportation and the Better Business Bureau.

I offered different solutions to the broken promise - even rebooking a more expensive flight and being reimbursed a lesser amount. No options were accepted by the rep and the promise made was not kept by jetblue. I would expect a company like JetBlue who prides themselves in great customer service to follow through with promises made by their representatives but it seems that they will not make exceptions for customers even when the employees were at fault.

The supervisor I spoke with, Adriana, stated that since I changed the date of my return leg within 24 hours, they made an exception to waive the fee. She tried to make it seem that it was a favor they did for me. Interesting choice of words when it is actually a general service applied to ALL customers, regardless of how one purchases a ticket. It is not an exception or a favor, it is their business practice. They do this for everyone! I believe it is another strategy to make money off of their members, which is suppose to be a loyalty program.

Lastly, she said to me that I only flew with them once this past year, which I felt was a micro-aggression. It insinuated that if I was someone who flew with them often, meaning they made a lot of money off of me, it might have turned out differently, like a favor for the money I've spent with them. I have personally experience other airline reward programs, such as Star Alliance, that happily cancels and changes award flights with no fees. They show appreciation to their members through this. Delta also allows for a free cancellation or change within 24 hours also. Lastly, supervisor was also condescending, had poor listening skills, and spoke as if she was reading a script. I am closing my rewards program and not flying with them anymore

The counter offered us other flights that were much longer travel times, $40 food voucher and cab fare voucher. We ended up flying into Fort Lauderdale with a layover in Philly and we will ultimately arrive to FL around 10 pm which puts us out an extra 1.5 hrs to get home via auto. Our original flight to West Palm was planned to arrive around 5:30. Not the end of the world but an inconvenience of a day for the family and mostly my pregnant wife. In conclusion, I called JB headquarters to voice my frustration. They offered me $25 voucher credits for each passenger for a total of $100.

As a business owner of 17 years I can only shake my head in disbelief. I hope the shareholders of this company demand better service to its customers b/c they seem like they lost their way. I was "hoping" for a little compassion from when I called headquarters to complain and I got $25 vouchers, what a joke! Please train your team to care, that's all I was looking for. Not good for your brand!

I purchased their insurance in case of any possible changes. Though I booked a RT I still was not sure if I needed to change the flight. As it turned out I needed to change the flight just hours after I booked. JetBlue had nothing available except in 1st class for an exorbitant fee. So I went onto my itinerary and canceled the flight and booked on another airline.

I now discover that I was charged the full fee - no refund -and also was given a voucher - less $135 - for a flight to be used within 60 or 90 days. When I called the airline, again waiting for almost 10 minutes; although very lovely, they explained that if I called and canceled they would have been able to help me but because I canceled online they had to charge the full non-refundable amount. After I paid $35 for insurance! I said I was not able to hold and they explained that the weather was causing problems that day. I asked why did it also take so long today.

Now 2 times holding on one day and 4 days later long holds again. No response. I also asked how would I know that I should have CALLED IN and not canceled online which was very quick. I would have received a refund! She said if everyone knew that then their phones would be ringing off the hook. My suggestion is to NEVER use this airline that cares of no one in cases of emergencies. It's all about the money for JetBlue and not a care or concern for the traveler. I have just filed a claim to the insurance company to receive the money back into my account in full and not in a voucher. Keep you posted!!!

We went home and called and they said they had a flight. We then went to Spirit and while my husband was calling them I found an earlier flight with Delta. Yes. We paid a lot of money out just to get to NY on time for the viewing. We made it five minutes before they closed the funeral home. On the flight home one flight attendant must have had a bad night she did not smile and was very curt. We have been using JetBlue since 2008. Will no longer do so. We feel they became too large too fast and do not provide the service they used to.

At around 2 AM we were told that even if the flight crew were to agree to work the flight the pilot could not legally fly at this point. I waited online until 245 am and was told there was a seat on the 6 AM out of LAX but it was a mint (business class) seat so the upgrade fee was $900. I couldn't believe they were serious. I couldn't afford to pay the $900 so I was put on standby. I had to get in a taxi at 3 AM and go from Long Beach to LAX. I was also told there were no hotel rooms available anywhere in the area. I am a woman traveling alone and this was all very unsettling.

I finally got a seat on the flight out at 6 am but this was a horrible experience. In the end I was offered a $200 credit toward future travel on JetBlue. I sent an email to JetBlue customer service and was sent back a form letter. I wrote a follow up email and was sent another generic response. I believe JetBlue needs to make this right and reimburse me for some or all of this flight. This was not only a terrible travel experience but also very scary for a woman traveling alone. JetBlue really doesn't seem to care about the inconvenience they caused.

When I called Emirates they said it is JetBlue responsibility to care of this travel since they are the starting point, and Emirates could not help given the fact that JetBlue entered as 'NOSHOW' in their system. Emirates could not help on that based on what JetBlue entered the system. If they could have entered the reason in the system that I was at the gate, Emirates could have helped. The JetBlue lady (Britney) at the gate is so arrogant to update the system. It costs me another $1000 to change the itinerary with Emirates. This is just because JetBlue did not enter all the information in the system so Emirates have no reason to change the itinerary without any fees. JetBlue - if you think I am lying just pull your security cameras at the gate. I was at the gate at 8:25 am. I spent 7 hours making phone calls with JetBlue and Emirates but no luck. I will avoid JetBlue at any cost from now.

After begging for at least meal vouchers and for a bit of understanding and explaining our vulnerable situation they only gave us a $40 meal voucher for 5 of us in the group. That is not enough to hold the 2 children for 3 full days. They declined to cover transportation of $130 to transfer our flight from NY airport to NJ airport instead. I chose that flight because it was soonest available and we'd leave Wednesday instead of Thursday. I understand that due to weather, it is not in their control as they explained to me that they will not accommodate me nor give me any complimentary but that situation was neither in our control. So I believe partial complimentary accommodations was just fair and professional especially having a child. I have spent 1 hectic night in airport and next entire day presently following with another additional night in the airport proceeding with tomorrow another day until a next available flight at 5pm.

In the meantime, my child gets hungry. I was supposed to be at work. As I am self employed I have missed work as well. The least JetBlue customer service could do is be more professional with understanding and courtesy but I get annoyed facial expressions towards our questions or working with us towards resolving the issues. Instead of being treated as a single mother with a small child I'm treated as a number and they just want to finish dealing with and supervisor trying to avoid me, no empathy, no caring or attempt to help. They truly lack customer service. As my first experience I have been very disappointed and I will stress that when passengers have children there should be exceptions to complimentary accommodations.

By the way this was my daughter's first flight trip experience. Our vacation was lovely but I'm saddened that JetBlue does not consider accommodations as courtesy or appreciation to its passengers. I would like for this consumer review to open up some consideration in my end of this situation and have something done about it while I'm sitting with my child at airport struggling to get home. Thank you.

This experience would have left less of a bitter taste in my mouth if the lady had at least pretended to care instead of being so unprofessional and uncouth. Customer service is what keeps customers loyal in this fast paced modernized business environment. Next time I'll just fly with the ever friendly Southwest Airlines.

We landed and waiting outside the plane for our luggage. They opened the back and there was no luggage. Only red crates. The company got a good deal from someone to ship all of their supplies and not take any luggage so the plane took off without our luggage. These bags are checked bags. They only have names on them. We had to fill out forms describing the bags. A week later and they still can't find 11 bags. These bags have thousands of dollars worth of clothes on them. Me and 18 other people are furious and will never support or give good feedback on Jetblue ever again. It is unbelievable that the plane lost the luggage and cannot find it. They knew this was going to happen and lied to all of the customers about it.

My kids were so nervous, and had a bad upset stomach ache when I picked them up. They told me never again they want to be in a plane. I am so upset because they had to go through this while I told them that I trusted jetblue. This was on 07/08/2016 friday flight 1199. I am so, so upset because till now they kinda nervous and throwing up because of this bad experience. Never I will trust my grandkids travel on their own because none of the staff on the plane comfort them.

I finally decided to walk out with my luggage. My new reservations were for 5:10 a.m. the following day. I was really feeling very bad about my life. Not being able to speak to anyone. As I walked further there was this lady washing her car. I asked about a hotel. She gave directions. I could not understand her. Not much I could make heads or tails with at this minute. This woman put me in her car and drove me the hotel. I could have kissed her. I didn't because I'm a guy. She was like a Guardian Angel.

I didn't really sleep that night. My nerves were ragged and self-destructive thoughts were running through my mind. No one would listen to me. Nothing I could say. At 4 a.m. I left the hotel. Thank god that they had like a trolley that took you to the airport. After getting to the airport I go register at the machine. It is then that I realized that I have been put on standby. If the plane was full no way I am going to get home. I am ready to cry again. I have no medication and this was enough for a major breakdown. I went to the desk and politely asked for a seat number. They told me that they call me. I couldn't afford to stay here again. Since I had to fly back standby JETBLUE owes me for my return trip airfare plus reimbursement of my one night's stay. After all the E-mails back and forth they have agreed to reimburse me for my hotel. I am still fighting for my flight reimbursement. Have not mentioned my mental pain and anguish.

Can anyone help me? I feel that they need to educate their crew members on their sensitivity toward bipolar disorders. They refuse to acknowledge the fact that I was ill treated. No one cared about my well being. I hate to play the little guy game, but the airline has to understand that we have rights. How many people have they treated like this that had no courage to complain? I will complain to whoever will listen. I am still very hurt inside. O.K. that hurt has turned to a lot of anger. I am so frustrated. Original flight number 938 From Aguadilla, Puerto Rico seat #25F (bumped off) 6/28/2016. New flight 838 on 6/29/2016 which was stand by. Which I would like to get reimbursed for.

I will only be refunded 1/3 ($516) of the total package price ($1,600) bc apparently that's what Hilton refunded them. I spent $1,300 at the new resort that Hilton directed me. Bottom line, they are the worst! I had to call them for a refund! And their customer rep told me to write an email to "dearjetblue@jetblue.com". Why am I calling AND have to write an email to get my money back for their TERRIBLE service? They are a joke!

Once the flight took off we asked again - they confirmed and tell us with the data that your bag is through Raleigh to Trivandrum. That itself says your ticket is confirmed - you really don't want any confusion. I was quiet, relaxed and left airport. While driving back to home, family reached Boston at 8.30 and my wife told me that emirates don't have reservation or confirmation from JETBLUE on their tickets. Went to jetblue counter shuttled between emirate and JETBLUE counter-without no results- My family members were crying from the airport. JETBLUE told to them around 10:00 pm "emirate is cooperating with us (what is that)." Also "gate is going to close you cannot travel today."

All of them were mentally disturbed, had no clue what is going to happened. JETBLUE WASH THEIR HANDS AND CLOSED THE COUNTER - Don't give permission to continue their business. They are going to make money by cheating travelers and giving very bad experience. My family were on depressed - I really don't want to happen again with any another person. Give us right justice. This is a clear case for cheating. I need at least one million dollars for compensation.

When I got back out to the gate I flipped out as they closed the plane door and told me since I was on standby and another passenger who had previously purchased that flight had a broken chair and would be taking my seat. I was not allowed to go back on the plane to tell my friends what was going on as the door was closed and the plane was taxiing. My friends were not told what was going on. They thought I was on the plane. What if I had medication with one of them or a medical emergency? I wasn't given any explanation and neither were my friends.

The way this was handled was completely unacceptable. Of course the next flight out until 6 hours later but I was not confirmed on the connection so the only other option was to be put up on a hotel or take a two-hour cab ride to Jacksonville to grab a flight back home. I can't believe how I was treated on this flight by JetBlue considering excellent customer service is your main priority. Shame on you JetBlue!

Flight 1589 was possibly at 50% capacity. Rather than inconvenience the older couple, I stated to the couple to stay put and I will sit two (2) rows back in empty seats. At that moment the flight attendant (Kathy) who must have had a very bad morning was extremely obnoxious and somewhat upset at someone from the onset. As we boarded the aircraft at 7:00 a.m., she was not barely and able to place a smile on her face to greet the passengers as we boarded. Kathy stated the seat I was sitting in required an upgrade. I did not want to pay the upgrade. Kathy offered me to sit in the back of the aircraft or take my assigned seat. The back rows were empty.

The confusion?? A flight attendant began giving me instructions. Not understanding what she wanted, I merely took my assigned seat (7C), and apologizing to the flight attendants and to the couple who was sitting in row 7. Shortly thereafter a supervisor, Chantel arrived and asked to talk with me in the Jetway. She instructed me that I am a security safety risk to the aircraft. During our conversation with the supervisor, Kathy placed my carry-on luggage in the Jetway. Totally confused, I asked what is the issue. Again Chantel stated I was a risk to this aircraft and other passengers.

Totally confused without discussion, Chantel stated we are placing you on the next flight to Boston and then to Fort Lauderdale. I tried to explain to Chantel and the flight attendants I have an engagement to attend at 5:00 P.M. that day, to arrive to Fort Lauderdale at 4:00 P.M. would be tiring and not amenable to my schedule. Again the Flight Attendants stated "you did not follow our instructions". Obviously with no other options, without further discussion or understanding, I was forced to take the connecting flight from Boston to Fort Lauderdale. Be mindful I was told I am a security risk, yet I was placed on the next JetBlue flight to Boston then to Fort Lauderdale. I was not able to attend my niece's engagement.

Conclusion: the flight attendants should have a procedure to follow before removing a passenger or passengers from a flight. Alcoholics who are disruptive is a zero tolerance. Drug addicted passengers who are disruptive is a zero tolerance. Thereafter for customer relationships and customer satisfaction, without compromising other passengers and delay to push the aircraft from the gate, the attendants must be able to communicate with passengers and bring forward a peaceful resolution before removing passengers from an aircraft.

I know all to well flight procedures. In this instance I was confronted with two (2) flight attendants who were not happy to be on this flight nor did they appreciate they have a job nor do they appreciate the importance that JetBlue have a friendly customer relationship base. I am 69 years old, in excellent health. I am a true-blue customer who often flies to Fort Lauderdale for business. I am a pilot with over 2700 hours of flight time. See attached. I have never experienced such demeanor and humiliation by flight attendants. I have volunteered and taken children for short airplane rides to promote "flight". The airlines should always be a fun-filled experience.

Based on recent news coverage which I have recently discovered of passengers being removed from JetBlue flights, it is appalling that flight attendants are not given instructions to utilize their discretion when dealing with very minor issues such as a simple seat assignment on an aircraft that is at 50% capacity. I opted to pay the high price $436.20 for travel to Fort Lauderdale on JetBlue, versus Spirit Airlines who charged $227.00 for the round trip ticket. I would like to seek compensation for a connecting flight and a discussion with the two (2) flight attendants via e-mail or via telephone. After 69 years "The mission to bring humanity back to air travel does not exist in the air but in life". Thank you.

Upon arrival checking in (a Marriott Renaissance) they told me no breakfast included, no kitchen in the room. I was forced to pay $25/breakfast and $35/dinner minimum at this hotel, or starve. I went to the grocery store and tried to make meals with a microwave only! Terrible experience, when calling Jetblue during my stay to let them know, rep told me to "be nice" and go to the front desk and maybe they will upgrade me. They didn't. My vacation and $2000 down the drain. I tried to make the best of this situation, but will never use Jetblue again.

Now that I called to ask why I do not receive any points yet, they told me that the number does not exist anymore and that is under another person's name. I told them that I don't assign the number I put my email and the number is always assigned by their system. Their answer was to create another account to transfer my points worth only from 12 months ago (meaning I lost the points of my first purchase January 2015). I said is not fair because they STATE in their page that the points do not expire and I should have points from the very first trip to the last one. It is not my fault that their system gave me a wrong number. After trying to reason with operators and Managers whom I called 3 times, I tried to create another account so that I assigned the 12 month points and it marked an error. I could not use my email to create another account to transfer my points.

I lately tried to create a new email and to claim at least the points I should have since September 2015, and still have error messages. In the error message always appears the number I called already many times to solve this problem but they do not help at all. I have not receive any emails from them, neither an update information on this case. They just limited to say that they will look for the problem and that it could take months to solve it. Therefore, this True blue points is FALSE is just propaganda they are using to have people buy their tickets and they just don't care to solve any problems presented to them. They blame "the system" and let me tell you a company that do not control their system is not a good neither a trust company at all.

I feel JetBlue scammed me as far as luggage goes & now SOMEONE AT JETBLUE IS MAKING CHARGES TO MY CARD. Did I mention charges on a day I did not fly? I am livid that my card # has been misused but also that customer service Laurie & supervisor Rosemarie have the "too bad too sad" attitude. I now have to cancel my card and dispute the IN-FLIGHT charges for the day I did NOT FLY. JETBLUE HAS A THIEF ON BOARD...

Back to the help desk we went, this agent was rude as well and said she would issue the standby tickets but their policy was not to do it and "just put you on the next flight available". We explained that we would just spend the night in the airport in hopes an indirect flight would open up, I asked if there were cots/blankets available. The response was "well I have no idea where they are so I just suggest you look around the terminal and see if you can find something yourself." Meanwhile in Denver the airport handed out cot/blankets, meal tickets, to those stranded in the airport overnight. While we were at JFK the agents were not only rude to us but I witnessed them be rude and yell at several passengers while in line at the help desk. We didn't get a food voucher or for our 30 hour stay in the airport, while the blizzard was certainly not the fault of the airline.

I can't believe the difference in treatment of passengers in Denver and JFK. I have only written a fraction of the issues with Jetblue on here and will never fly them again. We did get on standby the 24th and thankfully got off that horrible terminal. It shouldn't take so many calls and arguing with customer service to get on a standby list and get out of an airport. Never again Jetblue.

My daughter missed her flight due to the incompetence of the customer service associates at the check in desk and then I had to pay again for another flight while she sat in the airport for 9 hours to the next flight and did they offer a discount or comp anything for us, hell no they did not!!! I would never recommend this airlines to my worst enemies as no one deserves the horrible rude treatment of this airlines... PLEASE DO NOT EVER BOOK JETBLUE!!!

We were very excited to start our future in USA but I never imagine our earlier days in United States would just be worrying about the one lost bag. People might say out of 4 they lost 1, so not that great deal. Yes, it is a great deal because my wife WEDDING DRESS was in that bag along with her expensive Indian dresses (called Saree) that we need for Festivals (special occasions). She is crying every day because she lost her wedding dress. I try to console her everyday and try to reach both JetBlue (who don't care much about my personal issue) and Emirates (who just say I have to contact JetBlue only) to get an update on my lost baggage. My wife and I got into small fights over this issue because there is no update on bag and she keep crying.

I am a PhD student, preparing for my qualifying exam and in last 10 days I was not able to concentrate on my studies as all my time goes into calling JetBlue and Emirates and preparing for lost baggage claim (as JetBlue declared it lost bag after 7th day). Worst part is I am trying to collect bills/receipt for all the things we lost in that bag as JetBlue need receipt for the claim or else they may reject the part of claim (I guess). Moreover, I lost about $2500 to $3000 worth of luggage and I don't know if JetBlue/Emirates going to reimburse all that because their limit is $1500 for international flight (how is that fair to me?). Also, how will I get my wife wedding dress back. Thanks to JetBlue and Emirates our early golden days of marriage would be forever remembered as our early fighting days of marriage.

I called JetBlue and asked if I could get a refund since their flight are delayed and we would miss our show, they said, they don't offer refunds when the delay is due to the weather. Hmmm, all the other planes were leaving on time so I find this excuse a little hard to believe, so I figured, I wouldn't focus on the negative, simply look for a solution. So I had to tell my hubby about my surprise trip for him, bummer! Together, we looked for more flights and Southwest came to the rescue, we were able to book a flight at 4:50 pm and arrived at Vegas 6:55 pm.

We had a fabulous time and now it's time to return home on Jetblue. Our flight was suppose to leave at 7:10 pm, well, I get a notice, this flight is delay until 8:25 pm, then another text - it's delayed until 9:45 pm. Then another text - it's delayed until 11:00 pm, really??? Then we get on the flight and something is wrong with the air conditioner so we had to sit on the plane for an additional 30 minutes!!! If you're traveling and time isn't an issue then JetBlue will be good for you, but if you are connecting or need to be somewhere on time, you better factor in the 30% delay factor!

Gorge at MCO, was notably uncomfortable with our upset children and didn't understand the needs of a family. After hours of phone calls, we were put on the next available flight, which wasn't until the next day. We were not compensated for boarding for the night, nor transport to/from airport, and therefore had to sleep on benches in the airport. We were given a 45$ credit per person, which is good for only one year. We are requesting a full credit which would be about 95$ per person.

We fly Jetblue frequently. Although we have heard complaints about late flights and rushed boarding/lost luggage from friends, we have always been steadfast customers. Unfortunately full credits are the only compensation that would allow us to continue to be customers of this airline. We are true blue members (fly Jetblue over other airlines usually) and could not be more disappointed with this experience. We hope that they will compensate us adequately. To be determined.... after reading all of the complaints here on Better Business Bureau... I am not holding my breath....

As you can imagine, we will NEVER fly JetBlue again. Have filed a formal complaint with the DOT, and of course we will make sure other customers and potential customers are aware of this unscrupulous policy and behavior by means of posting on any and all ratings sites. Hopefully no one else will fall victim to their deceit, and will also decide not to do any business with them.

A call to Jetblue for a ticket refund (and more time on hold - this one for 22 minutes), I was told that since the flight still had not been cancelled I was entitled only to a "credit". That the US government allows this unregulated industry to treat customers with such disdain and with absolutely no recourse, is unconscionable! And as if to add insult to injury, at some time after 1 am in the morning, my cell phone beeped with a message that Flight 1792 was now scheduled to arrive at 2:17 am into Ft. Myers! Not that Jetblue, and perhaps even the Transportation Department cares, but the once-a-year visit by my son to visit me is off for another year...

We could not have made our flight any other way. I really do not understand JetBlue's reason for doing this as previously they had an agent tagging bags at each kiosk group and then you would just carry your bag to a conveyor. I will never fly JetBlue again. Also, on a side note, the in flight announcements by flight attendants on two different flights has taken on the tone of "too cute /childlike" as if they are talking to kindergarten children. Very annoying!

Every time we got Brenda and Nada on the phone, they would not tell us the status of our luggage. They told us to call JFK, Jamaica and the Claims Dept. in Puerto Rico on our own. Never once offer to call them themselves. We requested to speak to their Supervisors and they refused. JetBlue's online claims status did not update anything in 7 days. Christian in the Utah Office was the only person that help us. He was very professional. We had to call and hang up many time until we got him on the line when we called Utah. JetBlue, you really need to terminate Brenda and Nada. Listen to their recordings, see how they speak to "your customers."

One of the agents yelled out "Do you have boarding passes" in a very condescending and aggressive manner, my husband answered the ticket agent "No, sorry the machine is not working". The man once again but louder replied "then you're in the wrong line! Get into the other line!" Everyone, stunned and looking at one another paused for a moment not sure how to respond. My husband then spoke up "But, this is the line I have been told to use for my child who is traveling alone." The agent once again in a more aggressive tone said to our family "No, you need to go to the back of that line!" The counter rep just stared at us as a means of intimidation. Now, we're feeling a personal attack for reasons unknown. My husband said "that's ok, I'll wait to speak to another agent."

The bullying and aggressive behavior did not end there. The agent Cisco then puffed up and said "Get to the back of the line." My husband asked for a manager and neither agent would call for a manager and ignored the request. A female agent told the two men "If a customer asks for a manager you have to call for one", the first agent said he wouldn't call so the female agent made the call even though she wasn't officially open and available to assist customers. She then informed us the manager would not be available for 15 minutes. Side note: When flying out of LAX 15 minutes is cutting it close due to security lines potentially taking as much as 45 minutes or more.

The manager eventually emerged holding a cup of coffee, dressed casually as if he was pulling bags off of planes on the tarmac. His demeanor was put off from the start as we began the conversation. He did not want to assist us and never listen to a single word we had said to him. His response when we wanted to file the issuance with the reps regarding proper conduct and customer service was he said that he felt that we were a threat and would not take a report about the customer service and he would not allow our son to fly. Our customer complaint would result in our being restricted from flying that morning.

This seems to be a common occurrence due to heightened threats allowing airline staff members to arbitrarily make decisions based upon their particular mood to threaten consumers to do what they say and don't rock the boat or they will lose their right to fly. Additionally, we had paid extra fees to have the services JetBlue offers for minors flying alone, but none of those services where offered on this particular morning, only threats toward us and coercion if we did in fact complain.

My husband whispered to me "Stop. He's crazy, he will take away our ability to fly."

I said no and told them that the armrest should be put down because we paid for a seat between the 2 armrests. They told us to wake the individual and deal with him. I told them that was their job. Bottom line my wife and I were put at the forefront of JetBlue's company policy toward obese people. If the company feels the people are disabled or handicapped, they should make accommodations for them at their expense not mine. If this has happened to you and you feel you were discriminated against by JetBlue, please reach out for a possible class action lawsuit to force them to reimburse customers such as myself, and to pay and accommodate for these people themselves.

Before the plane took off in Boston, 7 of us who had connection flight to Beijing were told by JetBlue that we would be taken care of in LA. I missed my Air China connection flight due to the delay of JetBlue. But when we finally landed at the airport in LA at about 1am, nobody helped us out whatsoever. We went back and forth and finally found a person to change our tickets. The representative was rude and acted like it was our fault that the flight was delayed. When I asked her about accommodation for the night, she said we need to find our own hotels or stay at the airport for 12 hours to wait for the rescheduled flight! When I called JetBlue customer service, they said they don't have control of the customer service at the airport and could do nothing. It was Christmas night and we were at the airport for 12 hours without any help! Worst experience ever!

No possible flights back to Syracuse until next day or day after. I took the bus home, and my other half stayed for the next flight which was 2 days later. My other half was met at the counter by an employee named Sh****a who when asked to call and see if she could get the correct information told my other half to call Jet Blue and refused to write the number down and took off her badge so the possibility would exist that her name would not be recognized. As my other half was walking away from the counter fortunately within sight of a superior Sh****a said, "** off." I am already furious as it were about our experience. Next night my other half calls Jet Blue and is referred to someone named supervisor that will not give any information and refers to us as, "you people." At this point we are told that we would receive 300 points in credits only and provoked daunting sarcasm from "supervisor" to state, "well you can always email customer service and that is as far as you will get."

My call to customer service to assess the situation today has been a total waste of time in knowing that I am out about $3500.00 USD after this crap and that Jet Blue are a bunch of bigots on top of it. I could not recommend this airline to anyone. First excuse from Jet Blue about the delay was that someone deplaning at JFK had a pair of scissors. Second excuse was a combination of security and weather when there is not even a cloud in the sky. The final excuse was the truth that they had overfilled the fuel on the aircraft and had an engine problem with no replacements (they stated) for the day available so they had to fly it from Boston back to Syracuse when the engine was repaired. They did me worse than Delta.

Also, I will advise to anyone who is planning to travel to Santo Domingo not take any luggage on JetBlue cargo. I will give a rating of minus 10 (-10) stars. To those people who are thinking of traveling in JetBlue to Sto Domingo, please be aware of the bunch of staffs thieve that work at the airport. JetBlue staffs in Santo Domingo are the worse staffs ever. This happened for buying tickets for the lower price airline. It was not worth the headaches, and losing my belongings as well as all of the gift that I bought for my family and somebody else took them. My luggage was broken too. Santo Domingo airport only has thieves working there by the bags department. Like I said I will not travel in JetBlue airline ever again even if the ticket was free.

I asked them what they are going to do with a 12-yr old child who gets their first anaphylaxis shock at 36,000 feet. They had no idea. The gate agent said "We hope and pray someone has an EpiPen... but, the pet has more rights than people allergic.” Do we wait for someone to die for a comfort cat? I am starting a website and email for "People before pets." I am going to see if we can get stories of kids with early onset allergies as well as other passengers who keep getting kicked off planes in violation of federal ADA laws. Then see if we can sue multiple airlines.

On our way back we were told to arrive 3 hours before flight departure in order to check in our luggage which we did. The Jetblue system went down for at least 3 hours. Airport personnel lied to me stating that the entire Airport's system was down but all other carriers were operating. Then, Jetblue took care of flights leaving early before those of us who had been waiting even though those flights were not scheduled to leave until after my plane departed. In addition, we sat for over 3 hours without air conditioning and employees did not have the decency to communicate with us on what was going on or made it a point to avoid us. I have put pictures of the baggage line so long that people were standing on line outside the airport. I also have pictures of other customers on line sitting on the floor and even one man was laid out on the floor on his stomach.

There were no signs directing customers to the express speed line or anyone to ask, for which I paid $100.00 for myself and my partner. When we finally got to the front of the line, I was told that I could have gone through speed pass. What did the staff do? They just laughed. Once getting through Security, the gate did not have our flight listed on the screen but other flights were listed including other Jetblue flights. I pointed this out to a Jetblue employee but she looked annoyed and ignored me. The departure screen listed my flight as leaving at 1:06pm and boarding time of 12:30pm, however, we did not board the plane until 2:30pm. By then everyone was in a frenzy because it said that our flight departed! I have included pictures for you to appreciate what we went through on this day. It was so bad that a passenger made himself a Cup O Noodles while waiting on the line.

I will point out that the Pilot did inform us that there would be a wait until the proper paperwork was submitted. Both the pilot and flight attendants were apologetic for the travesty that occurred on the ground and I do appreciate that they did speak to us and kept us informed. I have always traveled only on Jetblue because of the past excellent services. I have always praised for airline and recommended it to all my co-workers, family, and friends. I even opened a Jetblue American Express credit card so I could earn points to fly Jetblue. I am requesting a refund of the cost of my flight and that of my companion. Otherwise, I will have to reconsider whether I will continue using your services and will cancel my American Express card immediately.

This delay that occurred had nothing to do with the weather, it was all because of the incompetent Jetblue Punta Cana airport staff and system all together. I will NEVER go to Punta Cana again after this whole ordeal. I am a Nurse and being delayed because of others' incompetence is not acceptable. Just like in my profession, it is my responsibility and I pride myself to treat patients with respect and when I pay for a service I expect to be treated the same. After speaking to Jetblue, I have attached their appalling Customer Service. They do not care at all about their customers.

We would accept their refund. But after Ms. Sylvia made a phone call at the front desk, she totally changed. She told us that we had to find another airline by ourselves, and JetBlue can do nothing about it. At that moment, obviously we could not find affordable tickets in last minute. JetBlue would not cover anything, and the costs would be on our own. My whole family was abandoned at Chicago airport!! And finally we had no choice but renting a car to drive back. Our little kid got car sick after 15 hours drive! The ticket is a contract between airline and customer; but the airline did not fulfill the service of the contract totally and leave the helpless customer alone at airport; this business conduct is fraud and unethical.

Now I understand why Jet Blue goes out of their way to hire the most rude and nastiest employees. Only one person gave a little smile on the return flight. After calling customer service at Jet Blue, they could care less. Offered a $25.00 credit for a bag fee on the next flight. A next flight on Jet Blue will "NEVER" happen for us. I will use our other airlines that show a shred of common decency. I am afraid of their maintenance of their aircraft and safety with this kind of company. If they have such a crappy attitude, how safe are their planes? The attitude is blessed from their corporate office. Just a heads up from a frequent flyer. Back to sane airline travel on America, Delta, Emirates, etc. Toilet time for Jet Blue! Cheers.

Could you imagine dropping your teen off for a flight only to find out they were forced to pay $25 to get on the plane? Now imagine they didn't have the money... Or anyone not prepared for this price gouge. Plus if you add $25 to the base ticket price, Jetblue is no longer the best choice. Not worth the $25, Jetblue, with how unhappy the many people in seat 6-14 were... Bad move. I took pictures of each group refused free carry-on luggage room.

I think we were picked out by JetBlue to move to the back of the plane due to our Asian surname. JetBlue personnel can give away your reserved seats to their family or friends at any time. Remember the days that the ** were forced to sit in the back of the bus. JetBlue move Asians to the back of the airplane. The company supports their personnel discriminate minority traveller; force us to give up our seats and make us to sit in the back of the airplane. When I complained again via email, I was giving a $50 JetBlue coupon. I don't want JetBlue's coupon. I will NEVER fly JetBlue. I want JetBlue to refund my airfare as a token of an apology what they did to us.

Supervisor was extremely ignorant about diversity, sensitivity to cultures and potential issue, i.e. why the father did not travel back with the 5yr old child as scheduled today and left the mother behind. Supervisor clearly told me that it was not JetBlue's problem that this family were such bad planners and did not schedule their return trip properly (Who knew that it would take USCIS over two months and a half to process the green card and send it? Based on experience it was more than plenty of time). Supervisor clearly saw this case as the family being "take advantage" people.

In the end, there was no leniency, only $86 dollar out of $236 credited to the "bank" per person out of the goodness of heart, according to her. Next, she wanted to spend time with me to ensure that I bought the new tickets thru JetBlue ($25 fee each). When I said "no," then she wanted to patronize me assuming that I knew nothing about computers. I asked this supervisor if she would accept some feedback about how she behaved representing JetBlue and her response was that she stood behind every word and decision she made. We will figure out the finances to help this family return home when the wife's green card arrives. JetBlue's represented by this supervisor will not be forgotten and the experience will be shared around. JetBlue is out to make a profit, understood, but should not mistreat or offend customers in the process.

Her name was Ms. ** on the desk. Finally l call your 1800 number and spoke with Mr. ** who charge me another $100 for flight a 11:30 am. l just ask for my refund of $100 because that was not my fault, so if l don't hear from you in within 7 day by email ** l will file complaint to the Department of Transportation and Better Business Bureau. Thanks. Looking forward to hearing from you soon. My contact number **.

When I did this, counter guy also blamed me for not checking-in online and then just dismissed me and was told a very sarcastic and insincere "have a nice flight". And once at the gate, counter girl was on the phone, and very rudely just took my ticket no eye contact and waved me away. Rude, offensive, prejudice, and discriminatory service, if you call any of those service at all.

The most aggravating thing was No One At Jetblue wanted to help me figure out how I was to get to my next destination. I went over to speak with Silver Airways as I missed the flight to the Bahamas. The Silver Air team made several attempts to cal Jetblue only to be put on hold several minutes. The team at Silver even went to retrieve my luggage. This is poor customer service to the max, I will never fly Jetblue even if the tickets were free.

JetBlue agents were totally uninterested in our plight. We incurred additional rental car fees as we had to re-route to Logan. We were all split on flights. The other travelers had to fly directly to Orlando and the money spent on the party was all lost. This incurred additional Hotel fees for everyone waiting in the Florida area, as they all traveled up to Orlando a day early to try to save some part of the birthday celebration. My husband and myself missed all of this totally as we had to fly into FLL.

On the subsequent flights we were placed in the last row, even though there were "Even More Space" seats available. The agents at the gate were totally unconcerned. I have always flown JetBlue, and am sorely disappointed and upset with this whole turn of events. I was told JetBlue would compensate me, and to date have heard nothing from them.

Finally my wife got to see someone at the A.E. and stamped her passport. We had to pay again for tickets to return to the US. I called JetBlue and told them what had happened at the counter on July 8th. They told us they stand by their employee that he made the right decision. We feel JetBlue should of refunded us all monies paid out of our pockets to fly home. The I-797 clearly states "Your conditional residence is extended for 1 year and you are authorized for employment and travel." Any assistance in this matter would be greatly appreciated.

We finally dropped off our bags and proceeded to TSA at approximately 06:40 and got through at 06:55 (approx). We got to the gate just before 07:00 and found the gate had been closed. The JB employee on the gate was alone and told us (five passengers all told) that we could not board as we were too late. I informed her that we were held up by JB staff and TSA and that we had international connections to make in New York and her reply was that we should have got to the airport earlier! I asked for our bags to be taken off the flight and she refused saying it was too late the plane had gone. It was 06:58 by my watch and the plane had started taxiing for the runway. We got on the next JB flight at 10:00 am and we had to claim our bags which had been flown to NY unaccompanied. This took almost forty five minutes because they could not find one of our two bags.

We missed our flight to Dubai and at the Emirates counter they informed us that they had no seats available until Saturday the 25th July. We had to get back for work and for school for my daughter so I had to purchase three single tickets to Perth from Qantas and I paid over $5000 for them. JetBlue have offered me a percentage of what I paid and I have turned down their offer (they started at a $50 voucher). JetBlue were extremely incompetent at handling large numbers of passengers and I would not recommend them at all (especially when they allow unaccompanied bags on their domestic flights).

In the process another 4 attendants got involved making him move to the back with the pet, and threatening him to be removed out of the plane by the air marshals if he didn't pushed her underneath, where the pet was gonna be confined; and they did. We lived the most humiliating, and embarrassing moment of our lives. Been treated like terrorist in front of an aircraft full of people; and one of those attendant was a supervisor - completely rude, and cocky, and unprofessional, whom was very eager to repeatedly say that she'll reimburse our money and we can go and fly another airline.

Meanwhile we didn't have our luggage for two days, with any personal belongings, or my husband medications. Forced to more expenses including car rental, lodging, food, leashes for the puppies, and also another carrier, because in the process trying to fly back home and unable to find a flight with another airline, we had to re-book it with them, and repeatedly told me that I will have to buy another carrier or I won't be allow into the plane.

Called the headquarters, and still haven't herd from anyone. And on the way back two days ago, when we arrive to the gate to board the craft, one of those involved in the affair had the nerve to look at me and my girlfriend, and say: "Here they are again," while smashing the ticket off my hand, and giving it back to me in a rude way. And when I turned to go on, in a very sarcastic way said: "Great story, yeah, great story." And prior to this, while still at the ticket counter another one of them also saw us there and was trying to make eye contact with this one.

It is sickening to know that their paycheck comes from us and they are so impersonal, and unprofessional, and Customer service seems to have another definition for them; abusing the right of the flyer over their position. It is unacceptable that they seem to take pride on this kind of behavior putting the value of the customer in the trash as if this is just about them. It is discrimination. And as far as the pets, it is animal cruelty, to forced them into a space that is not really designed for them. They are just making extra money to the cost of them. What a disgusting experience Jetblue.

The employees were also not wearing any name badges or tags. I would assume that it would be a requirement. While waiting to board, I was able to get her name: Jasmine (by far the least customer service qualified individual). I am appalled and will never fly with Jetblue again. Their employees should be trained better, or in the least bit, be respectful.

I called the 800 number. The lady named Jennifer constantly told me that they can give me voucher for 100 dollars. I kept telling her that both luggages are worth about 200 dollars and I am not interested in a voucher that I will spend extra money to buy a ticket, and have to use it within a year. Besides two of my luggages were damaged by them and I requested that they be replaced with equivalent luggages. She constantly tried to persuade me to get the voucher and I said no. She then said I can file a claim, but I have to provide her the original receipts of the luggages. I am somebody who is prepared for stuff like this. But please tell me, how many people will keep their luggage receipts??? It was very obvious that JetBlue is banking on assumption that most passengers will not have receipts and will therefore not file a claim. So in essence, they are genuinely tricking the consumers by creating artificial barriers.

I mailed receipts and the form (by registered mail so they will not claim they never received it). Believe it or not, it took them 30 days to tell me that they can only give 107$ because luggage sale dates are not new. Who cares if it was brought brand new? They were in perfect shape. If JetBlue has not damaged them I would have been able to use them. As you can imagine I am quite upset!!!! I will be filing a complaint to Department of Transportation. If there are any lawyers who read my message, you can contact me. I will be all over the internet writing my complaints about JetBlue, and how un-customer-oriented they are. I will not hesitate writing articles of what happened to me on travel magazines either because I do not want anybody to have the bad experience I had with JetBlue.

To give a better example: Two years ago Turkish Airlines damaged my mom's luggage. When she reported it, they directly sent her the money to replace it without even asking a receipt. This is a very good example of a "BIG" company which is customer oriented versus JetBlue which is a "little" company who cares nothing but filling their seats and making money, without listening what customers are telling them. I even tried calling JetBlue. They simply do not listen. They do not care!!! Interestingly enough just a week ago I met a lady at a shipping company and I was telling her what happened to me. She told her unfortunate story with JetBlue, which happened 2 months before me. So, next time when you travel watch out!!! I have removed JetBlue from my list of airlines already and I am telling this incidence to everybody I know so it will not happen to them.

4 hours later we are finally leaving to Lax. Once there, went to Jetblue ticketing and was given a voucher for a taxi to take us to Long Beach. Needless to say the taxi was not handicap accessible. So they dispatched one out to us. Two and a half hours of waiting outside they finally showed. Our friend is not only disable but also a diabetic. With nothing in the area to purchase food, I went to jetblue ticketing counter and asked to speak with a (CRO) and after telling her the story she said "So what do you want me to do about it?". Really? Is that how you treat people with disability. And the voucher they give out for the taxi is only good for $50.00 bucks. The trip to long beach cost $80.00. Thanks jetblue for the credit of $50.00 for future flights. But we will never be using it.

With no prior announcement or notification, we detoured and landed in Fort Lauderdale. Not knowing what was going on or why we were in Florida, we stood there for over 30 min. I figured out why much after myself because the staff never made it clear to us. After landing in JFK we had to go through customs with only 4 officers because the airport "was not prepared for us". This has been by far the worst flying experience. We initially were supposed to land at 10:55 but did not get to JFK till 4:00 a.m!!

My baggage specialist stopped working for JetBlue at some point during this fiasco so I got no response to several inquiries about the status of my claim. When I finally got a hold of somebody they said that Ron no longer worked there but offered no real apology. I understand a lost bag if it required a transfer or if it was an international flight - I do not understand a lost bag for a flight that never even arrived at my airport. If the bag was stolen off the carousel, then they should have reviewed footage and let me know. I am a college student, and I lost $1000 worth of items. They gave me a small flight voucher and $30 for my "lost bag." Awful service. Truly awful.

They put me on a brief hold after I willingly gave them my father's information and mine, and came back on the line and stated that my emergency was false and therefore they'd have to charge me both fees. I said "Okay never mind," because the entire situation was ridiculous. I later contacted the hospital receptionist desk and they told me nobody from Jetblue called to confirm whether my father was or was not in the hospital and even if they had called they wouldn't be able to confirm that information for confidentiality reasons.

I tried to call Jetblue back and let them know that aside from the current situation with my father, and how they called me a liar in so many words, I also did not feel safe being at the airport so late at night waiting for a ride back from the airport in Fort Lauderdale. After hearing that Uber was not allowed in that airport, and that I'd have to wait for a taxi of some sort. They were extremely rude and there was a change in the agent's voice as soon as "she went through some notes." I assume they wrote that I had made up a false story, so they were not eager to help me at all and were very rude to me. Even when I tried to speak to someone else that day.

Little and behold, they were able to get me on a disability seat since I actually do suffer from a crippling disease. This only meant they'd put me on a row with dogs. I am allergic to dogs, and they never warned me. Fine, I did not complain. I sucked it up the whole flight down there. However, there was no early boarding, no assistance nor did I ever see anyone with a wheel chair or willing to help, as they promised. The airline worker then tells me when I go to check in, that they're delayed. My flight that I was already worried about being alone at 12:56 am has now been delayed and scheduled to arrive at past 2 am. By the time we landed and my baggage came out it was 328 am. I was not able to find a taxi until 4 am. It was a disaster.

Now on Saturday July 4th I've called twice to see how much it would cost me if anything to change my flight to get back either before Tuesday as planned or to get me on a flight that doesn't require me to have to be at the airport alone waiting in the middle of the night, since I definitely did not feel safe being at the airport past 330 am when I arrived. I was told nothing could be done and once again was yelled at and lectured by the agents. I was even asked "Have you ever flown before??" And then I was told that I have to give and take.

This is not a give and take, I am a paying customer who's had nothing but issues with this airline thus far. This is when I was told that the agent was being biased based on the notes added to my account already as a favor to me because she wanted to give me the benefit of the doubt, word for word. Meaning, somebody did make a note of the incident with my father and that explains all of the hostility and why they were so fast to decline me any help or options.

They were extremely rude every single agent I spoke with and I demand my money back for this flight. I will never again be flying with Jetblue and will bring this to corporate and everywhere else I have to as well as provide proof that my family emergency was real contrary to their belief. Also I will present a letter stating that Jetblue never spoke with the woman at the desk that morning when they claimed to have called, as well as a letter stating how they would have never been able to confirm or deny whether my father was being treated at their private hospital. I was also upset that there were 2 reasons why my flight was delayed 77 minutes originally but they're not sure yet if I will be compensated for that. I would kindly ask that somebody come to a resolution for me as soon as possible.

She filed a claim # **. I called JetBlue (866)538-5438 & was told to call (347)545-3900, I spoke with ** who at first said the suitcase was overstuffed but it wasn't, the suitcase holds 64 lbs & it was under their 50 lb mark. Then I was told to call JetBlue again (866)538-5438, I spoke with **, I apologize if not spelled correctly who offered my daughter an 80$ "credit". I explained to her we don't want a credit we just want the suitcase replaced. They accepted it in pristine condition, not missing the zipper in a garbage bag. I explained this several times to ** who came across a little less than empathetic. She told me that the 80$ credit was all she planned on offering us & there's no one else we can speak to, pretty much "take it or leave it". I'm hoping to get her suitcase replaced which is the decent thing to do as it's quite obvious they destroyed it. I have pictures. Thank you.

I told him so and the guy told me this were the "new" wheelchairs Jet Blue had bought. It was not a wheelchair. It was a transport chair and a very unsuitable one. My husband is 6ft tall. His feet did not fit properly and he was falling to his side. The person pulling his transport chair did not do anything about my husband sliding out of the chair. He just wanted to get this over with. In fact all of the sudden he left him alone on a corner to go help us with our bags. Horrible.

Understandable, but you'll see later, she still wouldn't speak to me about it after I did so. One would think mentioning to send original receipts would be one of the most important pieces of information to give me.... Unfortunately not to her. I took my time and energy to write up the details of the issue and sent it certified mail. After a long time had passed and I was wondering what was going on, I get an email from them saying they needed original receipts... Thanks for telling me **!! I submitted these... Again heard nothing for a long time... I replied to their email, kindly asking for an update. Nothing. Then I received their reply in the mail... Wholly unsatisfactory, unfair, uncaring, dismissive.

I called again, because this whole time I just wanted the courtesy of a phone conversation. I left a message over a week ago and who wants to guess if this "supervisor" ** ever got back to her customer? If you want to take the risk that the vacation you saved for and got excited for gets completely ruined - sure, fly JetBlue... Hey they might not screw it up. But if they do, and that's a distinct possibility with the way they've been running things lately, you can be assured you will NOT be fairly compensated or even made to feel like they remotely care. JetBlue has received the last of our business due to this incident and the horrifying manner in which they "handled" it.

So he gives us a flyer with a hotel name and says they will look after you. We head with the family back down to collect our bags again. I go to the courtesy phone and rang all the local hotels. They were all full. I go to the Jetblue office between carousel 9-10 and ask for help. They basically said not their problem bad weather? How did she know what to tell me, I never said anything about the delay? I just wanted help for my family to get accommodation for the night. She said not Jetblue's problem and all the numbers I was ringing she would be told the same if she tried. She sat on her behind and ignored me when I told her about my little baby. Not my problem again I'm told. So again I have to control my temper as I go back to my family and tell them were stranded. My wife goes online and thank god the Hyatt Regency had 2 rooms left - there were 7 of us in total. So we take a minibus to the hotel and rested well, all safe again.

The cost was almost 1000 dollars extra. We fly the next morning to JFK and I went to a ** at the Jetblue just ask counter and ask him what the weather was like the day before. He said "Good Man its, been good". He said runway maintenance was causing havoc lately. So there you have it, Jetblue will walk away with the story bad weather as it is the get out of jail card for them. Jetblue have no duty of care toward their customers and the Jetblue staff at Mc Coy between carousel 9-10 on friday the 10th april (7 pm) need to be fired. The heavy girl especially needs retrained or fired. I have never experienced such a lack of moral responsibility by anybody in my life as i did that night with that girl. They will bring down the airline, trust me on that. Again use another airline if you have young family. Flight number 61684 Jetblue on the 10th April 2015.

I was on flight #402 to on Feb. 26th from FLL to JFK. I was one of the last few passengers at the gate to be called on to the plane since my seat was in the front. When my section was called only a few passengers were left. I had a carry-on suitcase and my purse. I also had my coat which was white and I put it in a plastic bag since I didn't want to get dirty from peoples suitcases. Attendant scanned my ticket and I start walking towards to gangway. Employee name ** said only one bag. I said "Oh, that's my coat just put in a bag so doesn't get dirty" and I continued walking since he didn't say anything else.

I took couple of steps and he kind of yelled at me and said "Ma'am I told you one bag only! You know what, I'm gonna check your bag in. It's too big anyway." I turn around to see if he was actually talking to me and this time he was trying to take my bag from my hand. I try to tell him "It's not too big because I measured and meets airlines guidelines." He took my bag anyway. This time few passengers around looking at me like I am a suspected criminal of something. I try to talk to him and he wouldn't listen. Take my bag and start walking in the gangway. I followed him and actually showed him a person with a bigger bag ahead of us. He said that "He was busy working the gate only by himself and he didn't see that passenger but he caught me!!!"

I said to him "I'm getting singled out because you are not busy to actually check??" He didn't answer and keep walking. I walk to the entrance of the plane and asked him to give my luggage back. He refused. So I walked into the plane. Flight attended ** was greeting passengers. At this time I told her that ** singled me out and took my carry-on and he won't give back to me. I told her that I have an international flight to catch in NY to Turkey (Flight#TK 12) and I was worried that I will miss it since this flight was already late. She told this to ** and he said that "HE DOESN'T CARE!" At this time ** told me to take my seat nothing she can do! After plane took off ** come to me and apologized. Told me that once I told ** I have an international flight to catch he shouldn't have take my carry-on.

I was so upset and stress throughout the flight. Before plane land ** informed me that she will let me out first so I can get to baggage claim fast. Plane was late to JFK. We were given a carousel number and our luggage come out from another one. I was along with the other passengers from the flight running around like crazy at the luggage claim area to see where will our luggage will come out. By the time I've got my carry-on bag it was 10:45 pm and my other flight suppose to be boarding at 10:50pm and I still had to get to the right terminal from JetBlue. By this time I was so upset, in tears running to the air train. I made it to Turkish Airlines terminal 11:05. They told me to just go on to plane but need to pass security check point. They tried to move me front of the line. I was crying so hard security had to comfort me and assure me that I'll be fine. I made to plane with seconds to spare.

This was a horrible experience for me. I have never been treated this bad and singled out before in my life. I did not do anything to this person but for some reason he picked on me and made my journey a hell. I want him to be held responsible for his actions. ** was there to witness his rudeness and careless attitude towards me.

Unfortunately my bad experience with bad JetBlue personal didn't end there. On my way back from Turkey as I was waiting for my flight from JFK (#301) I was looking for someone to bring my complaints regarding the previous flight. I noticed a man with JetBlue name tag and ID talking to a female passenger. His name tag read **. When he finished talking to that lady I asked him if he takes complaints. He said not really but he can try to listen to me so I start telling him what happen. After a few sentences he tried to cut me off and start walking away. So I tried to tell him that I didn't finish wait one minute. This time I had my finger up holding as 1 to show also I'm saying 1 minute. He said "DO NOT PUT YOUR FINGER ON MY FACE!" I said I'm not putting my finger on your face I said 1 minute and showing 1.

He just said I DON"T HAVE TO LISTEN TO YOU! and walked away without even any explanation. There were a lot of people at the gate waiting to board was there to witness this. After ** walked away a few people said "Wow he was so rude." Unfortunately I do not know them. I really don't know what to tell you about his behavior. If he didn't wanted to listen he could have direct me somewhere else. I asked him and he said he will try and help but then he didn't wanted to listen and become hostile towards me.

This experience was horrible on my way to NY and back. I was on my way to see my family in Turkey and very happy till I got mistreated by **. He made my flight a nightmare. And when I come back all I wanted do was to find right person to complaint about what happen. Instead I've got mistreated again by **. Also both flight we were given a carousel number to pick our baggage and both times they come out from somewhere else. That make things difficult specially when trying to catch another flight.

I tried to explain all here but I really like to talk to someone from JetBlue and I want to know what JetBlue is going to do about this 2 rude and uncaring employees? I hope somebody will take an action on ** in FLL and ** in JFK. And I would like to praise on flight attendant ** for trying to comfort me and help me on this stressful time.

This was the letter I have sent to JetBlue and I've got a generic response only addressing carry on size issue and saying please fly us again. That was more rude than their employees at the airport! I do not believe they even read the whole thing. I am utterly disappointed by the treatment I have received and more disappointed by the response I've got back. It shows that JetBlue does not care about their customers and treatments they have received from their staff. Their flippant response, almost generic, only angers me more. I will do my utmost to tell anyone and everyone I know to not do business with this airline until someone pays honest attention to my concerns.

I got on the plane and went to my seat. As I open the overhead compartment there was a blue basket in there taking up all the space. I move the blue basket and placed it in the compartment next door. There was a light skin lady standing in the doorway at the back of the plane she was watching my action. She very rudely told me you can't move that and I began to start to explain the this was my seat and my overhead compartment. Before i could even get a sentence out she began to become more upset by the tone in which she was expressing herself. Whether than debate with her i turn right around and calmly went to the other end of the plane and spoke with another flight attendant telling her i don't understand why that other young lady was giving me such a hard time and refuse to let me explain myself.

The other flight attendant walk me back to the other end of the plane and began to speak with her coworker to try and see what was going on. The rude flight attendant ask the nice flight attendant can i speak with you in the back. But... the nice flight attendant stood there as to say you can speak here. She then told her i don't want him on the flight with her, he has been drinking. I said omg to myself, how did we go from a blue basket to a drinking problem? I knew this was going to become a bigger problem, I left the two ladies standing there and walk toward the entrance of the plane where the captain who fly the plane was standing. I started talking to him the lady and the basket very calmly and also how I was being told she did not want me to fly on the plane. He could smell I had been drinking and said: You smell like you been drinking, i am not taking you on this flight.

We talked about 3 min explaining i was not drunk and seemly not the problem but he was cut and dry and refuse to care about anything i said. I was taken off the plane. There was a very nice lady not sure what she do but she did listen and she said you don't seem like you’re going to be a problem and re-book me on a flight for 4:45 in the evening. Remember all of this is happening at 6 am or 6:30 am. I was running out of money and had to sit in the airport till the next flight. Now the flight i was supposed to get on was delayed until 11:30 pm. I got back to Charlotte at 1:00 am as i thought about my trip bumming cigarettes, being talk to rudely by the person who tell you which way to go to, get search when going in and out of check in, walking around the airport all day my knees and back hurt from sitting in the chairs all day trying to watch my actions so nobody would misunderstand anything i said or did.

I felt like a homeless person just wandering through the airport. I felt very embarrass after they called my name on the loud speaker and a man from counter and said he work for security and wanted to see if i was ok to fly in a very nice way saying, "We're not going to have any more problems out of you are we?" I said, "I never had a problem and don't know how this could of happen so no not at all." This was my first time ever flying jet blue. The ticket was about 460.00 round trip compared to other airlines but if i had knew the less you pay the worse service you get i would have took another airlines forget saving money. In 50 years i have been all over this country and never went through anything like this in my life. Thanks for nothing.

While the flight was landing there was a bottle of water thrown at us from behind by one of the people in this group. On letting the in flight attendants know that we would like to call the cops... they passed on the information conveniently as we would like to complain. We ensured that the cops came but they said per the law they cannot hold back the passengers. When we asked the person/supervisor at jet blue if gambling was allowed. They have the nerve to tell us that those people might just be having fun. We were under the impression that when money is involved it is considered gambling. All that this airline is bothered is how much money they make by way of selling liquor. They care a damn about other customers.

The 10:55 pm flight was delayed and at 1:00 am, he was told they were waiting for a crew. They would not give him his luggage nor provide any definitive answers. At 2:30 am, he was told the flight was cancelled and they were all booked for the next day. They left him stranded at the airport, providing no ground transportation to Boston or even back to Philly. They provided no hotel and left him there with no way of getting him to his intended destination. I had to drive 3 hours to pick him up in the middle of the night. I had to use extra gas and tolls to pick up my son because Jetblue would not help him in any way. I also had to pay additional money to book a train the next day because Jetblue had no flights to accommodate him.

I called Jetblue and spoke to a very rude supervisor, Tracy #**, who would not refund my money, was very unsympathetic on the phone. She told me that his ticket was used even though the plane was diverted and they would not give me a full refund or credit. I purchased a ticket for my son to go from Philadelphia to Boston. They did not provide this service and take him to the intended destination. They left him for 14 hours with no answers or accommodations.

I will never fly Jetblue again and intend to write the CEO to let him know of the robbery that his airline provides. I want to hear from a Jetblue representative and I want this matter rectified. It appears they do not care about their clients or if the person reaches their intended city. Their customer service is horrific and I was never met with such rudeness. Tracy needs to be demoted and retrained in customer service. Remember it is the consumers that provide her with a job. I was very dissatisfied with this flight and will wait for the CEO or someone in administration to contact me.

I received $944.88 and was told the $464.88 remainder was put on the original ticket buyer's credit card. I do not want to ask the gift giver to give me back the money. They will not make the correction or a goodwill credit. I have been flying with Jetblue since year 2000 and have never been treated with disdain and contempt until now. Another time I needed a refund and it was difficult but nevertheless accomplished.

I waited patiently and finally after about 45 minutes she came back on the line to inform me that they could waive the fee however at this time the call got disconnected from their end. Very frustrated I called them back and had to wait an hour again to speak to anyone. I asked the representative if she could take my number down in case they drop my call again, however that is not an option as they cannot contact me back even if they lose a call. Once again they had to go through the same process again of trying to contact their supervisor to get the fee waived as they had no record of my previous call however this time the supervisor who the representative spoke to refused to waive the $100 per person fee and informed me that it was up to each supervisors discretion as to if they will waive the fee or not.

Extremely livid as I had wasted 4 hours and it was 1 am at this point. I spoke to the supervisor directly and informed them of the whole situation and after another 20 minutes the only resolution she could come up with was that she would try to find who I spoke to the first time and give me a call back today. I have yet to receive any call. I typically have always flown with United and their customer service is always great and changing flights is very seamless. In over 10 years of flying with United I have not had the issues that I had in the 2 times I have flown with JetBlue. Never again.

Honestly he seemed more interested in verbally chastising me for my tardiness than actually accommodating me. I asked if there was any way I could run to the gate, an option that has been afforded to me in the past by other airlines, and have my bag placed on another flight to the same destination. He informed me that my ONLY option was to pay the $50 rebooking fee for the next available flight which was the following day. I agreed & while he was making arrangements to do so it occurred to me to ask if flying standby on the next flight was an option. He said "that's one way you could go" in a rather sarcastic tone at which point I asked why was this not presented to me as an option from the start.

At this point Harry became defensive towards me & stated that I was accusing him of doing something unethical. Realizing that I had gone as far as possible with Harry I asked to speak to a supervisor. Harry reluctantly called over what I have to assume was a supervisor, since he did not present or identify himself as such, named Marshal. Marshal seemed less than interested in hearing what I had to say instead making excuses for Harry without even having consulted either one of us to gather the pertinent information regarding our issue. At one point Marshal said to me that "Harry most likely did not offer standby cause he checked the manifest for that flight & it was full." I asked if he knew that as a fact & how would he know when I knew that Marshal had not taken the time to have either Harry or myself brief him on the current situation.

Marshal's response to this was raising his voice while grabbing his walkie talkie & telling me I needed to calm down. I informed him that I was being very calm to which he replied "no, you're being aggressive." I repeated that I was being extremely calm given the circumstances to which he replied "Oh... and what's that supposed to mean?" Realizing that he was obviously trying to goad me into saying something threatening to him which is tantamount to yelling out "bomb" at the airport these days I said "I'm not dumb, I know what you're trying to do. I'm not going to do or say something foolish in an airport."

He then told me "I wish you would" & "I get off at 7:30 pm if you want to handle it another way." To which I replied "I wish I could"... right away. He smiled & said "oh you just threatened me!" & Harry chimed in "yes he did, call the police." I guess I was supposed to panic & run out of the airport leaving everything behind but knowing my rights & the fact I did nothing wrong I smiled & waited for the police. After about 5 min the Fort Lauderdale airport police deemed I wasn't a threat & I was left in the capable hands of yet another supervisor for JetBlue. She must've been trained by the same people that gave Harry & Marshal their training because she pretty much picked up where they left off.

At no point was Marshal held accountable for the way he spoke to a customer, instead she was more interested in determining if I was suitable to be placed on another JetBlue flight without incident! I kindly informed her that a police officer, who in my opinion is more qualified to make that assessment, thought so. I also asked her if she cared about the way her ticket agents had behaved towards me. It was like talking to a wall wearing a bad wig. At this point I realized no one was going to afford me any kindness much less customer service so I requested a refund. She said a credit would be issued but no refunds as it is not in their policy. I said this was unacceptable to me for I refuse to give JetBlue any business as long as they endorse this type of behavior towards customers. She said a couple of things under her breath to Harry & reluctantly called corporate arrange my refund.

I thanked her & asked for her name as well as the last names of Harry & Marshal so that I may write a letter about my experience, she laughed & told me they do not have last names & that she did not feel comfortable giving me hers. I have never witnessed such a lack of courtesy or professionalism in all my years of travel. Needless to say I will not be travelling with JetBlue again & I will make sure my complaint reaches the highest channels. I am however saddened because the legroom on their flights is second to none & my inflight experience has always been great.

Why was she rude to me, maybe she didn't like me or there is something else? Wasn't all customer same for the airline's officers? It was one of my worst experience in JFK Jetblue department.

At this point, I sat down and ordered my animal under the seat. He stuck his head and shoulders under but his butt was still up on the seat. I told the attendant, "If you can show me how I'm supposed to put them under there, I'll do it." She got angry and stormed off to get a supervisor. Upon the supervisor's arrival, she ordered the dog under the seat. I told her that wasn't going to happen. So they moved me to bulkhead seating where we were more comfortable. Then we changed planes - JFK to LAX. On this flight, there were more rude attendants, One in particular (KEN) who went out of his way to watch us the entire flight to force me to comply when he saw the dog wasn't going to fit under the seat He told me to put my feet on him which made me very angry and I told him to leave us alone. He went away, then came back when he saw my feet on the tray table. He told me to put my feet down on the animal. I refused. He then said, "Okay, put your feet on the seat next to you." So I did for the rest of the flight (for $1,300, I expect to put both my feet on the floor). By doing so gave me a very painful backache.

When I got to LAX, I couldn't get of that plane fast enough. JETBLUE NEVER AGAIN! This is no way to treat handicapped persons. This was absolutely the worst flight experience ever for us and I'm telling everybody how I was treated by this airline and its poorly trained flight attendants.

I understand there are guidelines to follow but 5 minutes, really. Jetblue only flies out to Sac twice a day. My father whom is 81 can't drive at night so no option for me to choose the later flight. When I called to cancel my flight, I was charged a cancellation fee of $75.00. I lost out on $130.00 right before Christmas. That makes me sick... I will never fly via Jetblue again....

I asked for a higher supervisor. That person yelled at me and hung up. I am wasting a lot of my personal time trying to get this resolved and their customer service is almost no help. I have been a loyal JetBlue customer for over 10 years and always tell others how great the airline is. Something changed recently and it is not good. A few years ago I had to cancel a flight for another guest and there was a very small fee and I got all the credit right in my account. I really liked Jetblue up to this point but they have let me down immensely. I am hoping this extra effort of complaining will reach upper management and they may start to value their long-term customers again. I sure don't want to fly on the old legacy airlines again. What can I do when the only decent airline let you down much?

Long story short... #852, with our luggage, left without us. JetBlue sent us to the Omni, a nice all inclusive Cancun hotel. The next day we were picked up, given a boxed lunch and returned to the airport for the afternoon flight. We were nervous after what we went through, but it went well. We retrieved the luggage and completed the 4 hour...make that 24+ hours trip.

We spoke to Corporate Customer Support- actually we emailed DearJetBlue@jetblue.com and Kelly called us back. We were more than happy with her concern and the compensation she offered. It was clear that she really does care about how customers are treated. Nice. The crew in Cancun went out of their way to make a bad situation bearable. I've been flying JetBlue in the US and abroad for years and this experience shows me why they stay #1 in the budget airlines. Will we fly JetBlue again? Absolutely.

At that point I have asked multiple times if the booking is fully refundable, I know I could do a fully refundable one online. They said again and again that it's fully refundable and I could cancel it right after passing customs. So I did and cancelled it once I arrived to Peru. However, they charged me an extra $50 phone booking that they wouldn't refund and never mentioned. Wrote the customer support twice, and they were unhelpful and refused to refund the fees. Now I have to go through the annoying path of contacting my credit card company to cancel this charge. It is not the $50, it's hating being cheated.

Specifically, your staff kept us on the plane for two hours by announcing that passengers should not be concerned about making connections to cruise departures from FLL. BUT, you made no effort to identify passengers at risk of missing cruise connections. AND, while I was in line to talk to gate agent at 10am (vs 7:25am flight time) you announced 1:20pm departure for 3 hour flight. Unfortunately, Regal Princess sailed at 4pm from Ft Lauderdale. Our friends were on board but not us... because of JetBlue human errors and/or policy omissions.

I am waiting to hear from Director **.

She then proceeded to tell me with finger pointing to me, "mam I'll make somebody meet you at the door." The passenger in front of me ask the flight attendant if he could use the restroom and she said yes, so why would you punch me so hard to put my seat up and I'm setting down with my seat belt on then you let someone get out of their seat to use the restroom isn't more dangerous? Now I have a pinched nerve in my neck because of how I jump up so fast. Passengers came up to me that they were going to report this same woman flight attendant because she was very rude.

I will NEVER fly them again - had it been something beyond their control (like weather), I would not be so angry, but I am sure it was a case of not flying because the flight was not totally booked... DO NOT TRUST THEM!!!!! To top it off, the flight we got,they put us in the most uncomfortable seats... the last row that they NEVER book - the seats that are against the bathroom wall that do not even recline.

He was enthusiastic as we prepared, and with his cooperation we checked our bags, cleared security, and arrived at our gate with over an hour to spare. Priority access is accorded to children under 2, and our group was the last to be called for boarding. Then without warning, the old fear resurfaced. We made it as far as the door of the aircraft when we were met by the disapproving cabin crew who blocked our entry. Not while he is hysterical, we were told. I appealed to be allowed to stow our personal effects so I could calm him. "We can't allow you onboard while he's hysterical." We were brushed aside and the door of the aircraft was shut in our faces, with our bags onboard.

The aircraft won't wait. "You can claim your bags in Jamaica. We'll try to accommodate you on a flight at 6 a.m. tomorrow. But only if he's quiet." To return at the crack of dawn for another Jetblue flight that might take us or not at their discretion; or receive a Jetblue flight credit for travel within the next two years (hopefully my child would have outgrown this fear by age 6)? One hour and a harried taxi ride to Miami International Airport later, we managed to purchase a new ticket out of pocket, cleared security, and were boarded on an American Airlines flight. Did he cry? Absolutely!

The American Airlines solution was to assist me with depositing my personal belongings, seat us at the rear of the aircraft, and allow me the time and free hands to calm my child. Their risk assessment seemed to identify a screaming 4-year-old for what he is: a scared child, not a threat or inconvenience. After takeoff, he was back to being a normal child again. Then at the end of our hour-and-a-half journey, of his own accord, he visited the crew. "Sorry for screaming, he said to one and all." The price of being reunited with my bags: $900. The price of getting Jetblue to refund the ticket they refused to honor: one year knocked off my life expectancy.

It's a non-refundable ticket, the customer service agent explained, blatantly disregarding the fact that they refused to transport us although we had fulfilled our side of the contract. After a thirty-minute international call (who needs toll free numbers for their customer's convenience? Not Jetblue! ), common sense finally prevailed. A refund will be issued in 7-10 business days. Followed swiftly by a descent into the nonsensical again. The refusal to carry him was based on safety concerns. Because there is, of course, a precedence of a hysterical 4-year-old bringing down a commercial aircraft. But baggage being transported without accompanying passengers? Nope. No such precedence.

Ever heard those final boarding calls warning late passengers that their baggage will be removed from the aircraft? I always thought there was a reason for that you know, the same reason why terminals are shut down when a bag is left unattended. It seems in Jetblue's thesaurus, comfort, convenience, and scheduling are synonyms for safety. To Jetblue's bemusement, I refuse to use their services to return home. Personally, I never thought it was a good idea to get back into the car with the abusive driver, because, you know, Fool me once and all that jazz. Here's a suggestion for Jetblue: save us all the inconvenience and embarrassment of being shunned at the cabin door by letting us know in advance that children are not allowed unless they behave like adults!

When we spoke to a representative from JetBlue's Customer service line she had told me that the person who handles baggage claims at that airport was no longer available after 11pm. Being that our flight was delayed, because JetBlue was unable to located our flight's First Officer, our flight landed after 11pm. I was given an alternative phone number to contact someone at the airport which only gave me a recording saying no one was available. I left a message with my contact information and did not hear anything back. The representative I was on the phone with from JetBlue said the only option I had was to load my newly ruined items back into our newly ruined suitcase and drive it another 2 hours back to the airport and hope that there might be someone available to help me. When I asked the representative "What if no one is available? Is this my only option", her response was "Yes sorry, hope your night gets better".

After waiting on the plane for 1 hour, everyone was bused back to the terminal where we had to wait for three hours. No one would tell us what was going or offer us meal credits. Finally, we boarded at 3:30 knowing there was no way we would make our connecting flight. The pilot then announced that there had been a problem with the toilets not flushing. Everyone was angry because we could have held it for the 3 1/2 hour flight. The pilot said that because it made a light flash in the cockpit, he refused to fly. Fine, whatever. We were told that everything would be sorted once we landed in JFK.

By the time we arrived in JFK, 70% of the passengers had missed their connecting flight. We were immediately told by a JetBlue rep that there were no more flights tonight and that we would all be put in hotels. We all had to find our own way to terminal 5 (the JetBlue's terminal) where we were all told that we would not be put up in hotels. That all hotels were booked and that we could spend $150 of our own money (we would be reimbursed apparently) if we could find a hotel. There is no way at the last minute, at JFK you can find a hotel for $150. I spent over an hour trying. Plus there would be no compensation for $70 cab fair to said hotels.

At this point my husband became angry and said they need to do something. The man serving us got very pissed and refused to help us. Refused to help anyone, he went off at us because apparently it's not his problem. Sorry buddy, you’re a Jetblue representative. It is your problem. Finally we spoke to a supervisor. She was no better, really and truly couldn't have care less. I asked her what we were all supposed to do. She shrugged and said, "It's not my problem."

We had to beg for meal credits. We begged! We hadn't eaten since the morning. All we got was $24 to cover dinner and breakfast for 2 people ... in an airport terminal. Yeah right!!! Most of the other passengers didn't even get meal credits. Because it was now 11:30 at night the terminal was closed. I had never seen anything like it before. Elderly couples, families with small children, honeymooners try to sleep on a freezing cold floor. One couple had gone on vacation before the wife was starting cancer treatment, talk about ruining a much need vacation.

My husband called up JetBlue and the rep he spoke to was appalled at the way we were being treated and claimed this was not their policy. He then upgraded us to even more space seats and offered us more meal credits (only another $16 though) and put us on the next available flight. That flight left at 9.00 the next morning was a 6 hour flight to Long Beach, CA. There we would have to wait 4 hours for a connecting flight to SLC. At this point we just wanted to get home and were grateful for being upgraded so that we could at least try and sleep. No one else got any of this because they didn't call and complain.

The airline attendant on our flight to Long Beach was the nicest JetBlue rep we came in contact. I was shacking and shivering while waiting for the bathroom (I do that when I only get an hour’s sleep) at which point he asked if I was ok. I explained everything that had happened and he gave us a free blanket (they normally cost $15 - it was a really crappy blanket) along with extra food.

But our connecting flight to SLC was something else though. It was announced that the flight would be delayed 40 minutes because of fog in SLC. There was no fog in Salt Lake, we checked. When we finally boarded, the pilot said it was because of air force when flying from San Francisco. So wait, which was it? Fog on the flight from SLC or air force interference flying from San Francisco? The pilot also thought he was flying Delta and JetBlue. That was pretty funny.

There was an elderly couple sat behind us who had been through all this and they hadn't been upgraded. The flight was empty and there were lots of 'even more space" seats available. The elderly women asked if they could move and the flight attendant said, "No, there was a charge for those seats." The old man muttered, "This is ** ridiculous" to which flight attendant name Kasey said, "What did you just say to me?" The gentlemen replied that he hadn't said anything to her. "Yes you did, don't swear at me! I will have you escorted off this flight. Is that what you want?" She then got the supervisor named Jerome who came and said, "This is my flight and it's gonna go my way."

I don't know what they teach their Jetblue representatives but they were so viscious and self centered, everything was an affront to their personal rights. I wouldn't want to be on one of the flights if there was a problem, they seemed like they would use the passengers as flotation devices. My husband stepped in at this point and told Jerome he needed to calm down and tried to explain what we had all gone through. He said, "I don't care, I was delayed too." To which I responded, "You weren't delayed 17 hours and made to sleep on terminal floor." He completely disregarded us and said, "That didn't happen!" Then walked off.

I don't know how the gentlemen behind us did it but later in the flight he apologized to Kasey, she lapped it all up and said, "If you had told me your situation nicely, I would have upgraded you." We were only halfway there, seats were still available, she didn't move them. All in all we were delayed 17 hours due to mechanical issues, we were treated like cattle (actually cattle are treated better) and all we got offered is $100 towards another JetBlue flight within the year.

We have flown 27 times in the last 8 years with many different airlines and have never been treated this way. I can understand this treatment if it had been a weather delay, but this was a mechanical issue and a stupid one at that. I will never fly with Jetblue again. I will tell everyone and post this same review on every site on the internet. I don't know who Jetblue bribes to be classed as the best airline but it can go on forever.

Many years ago, I had three neck surgeries when an eight wheeler truck rear ended my car. I am left with nerve damage and the lack of total use of my arm. I wear pain patches when it gets bad. On the flight when I arrived in Puerto Rico from St. Marten - the stewardess said that the passengers have to pick up the luggage. She failed to inform people that it was going to be a five block walk outside of one terminal to another and that if anyone has a problem this might be the time for wheelchair.

I leave the plane and the elevator is LOCKED. I had to wait quite a while and worrying that the next flight is scheduled to leave and to find someone to open the elevator. I picked up the luggage. I had to wheel it over broken cement for about five blocks and into a big crowd. A JetBlue Employee tells me that I have to go to Agriculture and come back to her. Another lift of the luggage. Of course, the JetBlue employee was not there. So I had to cut into line. Then we had to go thru customs - which was a total mess. This all could have been prevented. First off -- an airlines of that size should have disability areas open and available - like the elevator.

I get on the Flight to go to Ft. Lauderdale. I asked for a wheelchair when we arrive. I was in so much pain. This is the clincher - they have a wheelchair for me. I tipped the guy. He picks up my luggage and gets a call from JetBlue - so JetBlue dumped me on a bench and left me. JetBlue claims I should have made a 24 hour reservation for the wheelchair - so that gives them the right to dump me on a bench in FLL. Finally - an airplane employee comes up to me. She saw what happened. She informed me that I had another two block walk to get a cab. I - once again - had to drag luggage to the cab. I feel it is JetBlue's responsibility to have put me in a cab.

I have been having medical massages and have been using patches. They offer me $50.00. I said - no that I wanted a flight to New York or that they pay for my expenses. I am now putting in a dispute with American Express. JetBlue writes back that you have to have 24 hour notice to get a wheelchair. After what they put me through - I do not deserve this. I do not like confrontation and just wanted to settle this. It is now a nightmare. They have said they tried to call me. Another lie. I offered my phone for them to check. There are no missed calls or voice mail messages. How would I ever trust that airlines flying me anywhere. I flew on JetBlue to St. Marten on August 10th from Ft. Lauderdale. I flew back on August 13th. Does anyone know where I can report them?? They also said they were going to call Puerto Rico. What is that going to do? That airport is a disaster. To treat a disabled person with such abuse - really upsets me.

Mathematically speaking a $50.00 piece of gear is no real loss. Now losing a family group a lot more than six members, with a lot of traveling throughout each year including business travel could mean more. Remember, happy clients spread joyful words to many people. Try to KEEP your clients HAPPY for a long and joyful future. Specially little young hearts, our future leaders. As far as the rest of our trip, everything including attendants were honestly excellent.

I was completely stressed out about the situation, but I got on the phone and started calling to another airlines. I booked new flight US Airway. This is the same airport/same day and almost the same time as Jet Blue. New flight cost me $491.50 plus $25 for luggage. Jet Blue returned $163, but I paid an extra $353.50. You cannot believe the stress I went through. I asked Jet Blue PLEASE reimburse the additional $353.50 in expenses I incurred. This is answer: "In situations where a flight is canceled, we don't generally offer reimbursement for $353.50. As a gesture of our sincere apology, we have issued you a $50 service credit. We look forward to seeing you aboard a JetBlue flight sometime in the near future." Thank you Jann for your reply. Never again with Jet Blue.