Hotwire Reviews

Made online reservation for car in Madison (MSN). It came upon finalizing reservation as Minneapolis (MSP) - one letter different. I got on chat link, and they said "no" and got a lecture about policy. I've never seen or heard of a company who would not change an error on a reservation. Called the company twice and later e-mailed them twice - last e-mail was a cancellation notice, which they refuse to acknowledge. Had called Hertz in Minneapolis, but they could (or would) do nothing. Made two formal requests via credit card (AX) company - no one can do anything to help change this. A 250 mile error and I'm to walk there to take advantage of this reservation.

They REFUSE to give a refund even though the catchment area is nowhere near my daughter's school!!! I booked a location for my daughter to go to school and it was OUT of the way. They did NOT reimburse my money but offered an alternative at $600.00 more for 3 weeks. They were not helpful at all. In addition, their "policy" was at the bottom of the page, below the page fold and the BUY NOW button. Do not get scammed. Do not buy from here. Buyer beware!!!

I made a reservation for a hotel in Pittsburgh and I accidentally made the check-in date one day before I am going to arrive in the city. I noticed my error when I received the confirmation e-mail 2 minutes after booking. I immediately called customer service to ask to change the date. In those two minutes, I was told the rate for the hotel went up by $40/night. I was told they'd make a one-time exception for me to change the date, and I was welcome to call back the next day to see if the rate was lower again. I called back the next day, was put on hold several times for 10-15 minutes each time. Finally, I was told their system was down and to call back in an hour. I called back 3 hours later and was told the system was down, call back in an hour. I called back again and was told to call back in 5 hours! Worst, worst, worst customer service ever!!!

On Aug 17th, 2015, I made a reservation for a full size car rental using Hotwire. The reservation number was ** and it was for a rental from Payless in Toronto, Canada. The car rental was quoted at US$220.41 with a condition that the rental agency would impose their own taxes and surcharges. However, (documentation available upon request) the quote was very clearly marked as UNLIMITED MILEAGE with no asterisks, footnotes, or conditions attached to the claim. This was critical for me since I needed to do a lot of driving in Canada. The other issues associated with a rental such as taxes, gas, fees were not important to me.

Made a reservation for a hotel for my family and I, ended up changing my check in time for that day and 3 mins later I walk into hotel only to find out my reservation at the price mentioned was not for another 2 weeks. I explained to the staff at hotel and Hotwire that I only have enough for that night because of my budget and I have my 3 month old boy and it's 40 degrees out, so the staff at hotel got on the phone with hotwire to have them release the funds from the reservation to use for that night. They would not release it to the hotel, instead they refunded it back which the money would not go back on my card until 5 business days. How can hotwire do such a thing for my 3 month olds sake!!! They could of easily released it since I already paid for a night, shouldn't matter which.

I booked a hotel in Niagara Falls from Hotwire and going through all the hotels in the area I wanted I decided to go with a 3 star hotel, I believe the discount was something like $150 room on sale for $75. Thinking I got a good deal I booked the hotel and ended up in a putrid hotel that I would rate a 1 star. The hotel had recently been purchased by a big chain and was at the beginning of a renovation apparently, at least the lobby had been renovated. Because the room was considered a sale Hotwire will not let you cancel or refund your money.

If I could give 0 stars I would. I tried making a reservation for a car rental through Hotwire. When I tried to finalize my reservation, the website glitched and my reservation was lost. I lost the lower rate and had to book at a higher rate. Customer Service would not match the lower rate when I called to complain. Very bad customer service. Hotwire should go out of business.

I loved Hotwire and all they had to offer, but I must tell you about my last car rental. I thought I had a great deal on a mini van. The car that I rented from Sixt was the worst car I have ever rented in 30 years! It had over 70,000 miles and was a safety hazard. After inspected it when I arrived I had to add several damages to their pre-inspection. Then as I was driving I discovered it needed an alignment and pulled to the right. The engine light came on as I neared Charleston (already 1 hour away) and came on and off as the trip progressed. Several times when I pulled out into traffic the transmission slipped, making me fear someone would hit me. On the last day, it drizzled and the wipers made a smear of a mess as I drove back to Myrtle Beach. To add insult to injury, when I returned the car the guy said to my various comments, "oh we are pulling 5,000 older cars from the rental line."

I just had the WORST travel experience EVER with HOTWIRE. I had a car reservation that I needed to change the times of arrival/departure and was told by the first representative that this would not be a problem. Before she changed my reservation she said that my car choice and car rental company would not be the same. I said "that is not what you originally said to me - you said nothing would change except the time." Then she changed her story and said that's my reservation and said it could not be changed.

Dealing with Hotwire was difficult, but what happened next was horrendous. Even a dog is treated better than this and it was during the Thanksgiving holiday. My son and I have no family so we vacation during holidays. I was thrown out eight days early and a couple of days before Thanksgiving from my Hotwire hotel pick on the coldest day in Denver. I am 72 years old was very sick with chronic bronchitis at the time, heavily coughing. The manager showed me a picture of a cigarette butt in the toilet. I cannot be around smoke and asked my son if he had smoked in the bathroom. He denied it, but he may have done it, as the picture did show a butt in a toilet.

LIARS!!! I've booked with Hotwire countless times before. This time the offering was a "3" star hotel discounted at 71% off which was a lie. It also said it was like the Holiday Inn, Ramada, Clarion & Comfort Inn which were all in the Altamonte Springs area but when I purchased the "deal" I was given the America's Best Inn which is not in the same price range as the other ones and when I did the math there was no way this hotel could be discounted 71%, that would have made it 13.63 (before tax) and I was charged 35.65. Not to mention, the rating was 1.7 stars on google but 2.5 on their site. Such LIARS. When I called to complain they told me "all sale are final", my problem is that this was a bait-and-switch and therefore illegal and unacceptable.

So frustrated!!! Just spent over 2 hours on hold with Hotwire waiting to get a refund on a room that was booked through Expedia.ca. I made the reservation after setting the filters to find hotels in Lethbridge that are pet friendly and got a hotel that isn't, the employee at the Ramada was very helpful and gave us the # to get a refund and said he'd confirm that we weren't staying there. I phoned and waited on hold for 1 hr 35 min when I decided to hang up, call back and leave my # for them to call me back. They phoned back 27 min later and kept me on hold, waiting for a "specialist" for 16 min.

False advertisings plus misleading info that they lure you into believing that you will be getting good or decent hotels but after you booked with their special rate, you will be getting a worst one that nobody really want to stay in the hotel. I called to see if they can exchange for another one before travel - none. Once you paid them, you're out of luck if you try to work things out with them period. I will never or suggest anybody to use their site and please don't fall into this scam!

I rented an intermediate car for 6 days (Sept. 21-26, 2015) from Thrifty car rental through Hotwire. The rental was at Atlanta, Georgia's Hartsfield-Jackson airport. When I approached the Thrifty rental desk, I was informed that they had no reservation in my name. They asked if I had a confirmation number. I did have a number from Hotwire but was unable to find the number on my person. The Thrifty representative was very helpful and diligently searched through a number of other groups that I might have rented from (Travelocity, Expedia). I knew it was Hotwire but began questioning myself about which rental company I had used. Unfortunately, no confirmation number could be located by Thrifty for any other company. I had taken the Hotwire offer of $189.63 for the six days but was now faced with a six day offer of over $300.00 (by Thrifty) for an intermediate car.

I'm extremely disappointed with my experience booking a hotel through Hotwire. I arrived at the holiday inn express lake buena vista in Orlando, FL at 10:20pm on 11/14/2015. They did not have my reservation in their system. I called Hotwire to find out more about my reservation and an automated machine said it was confirmed at the same hotel and hung up. I called again and waited to speak with someone who transferred me to a different department, when I chose option 2 it said the department was closed and I had to call back, so I called back the regular customer service number waited again to speak to a representative, when someone answered they transferred me again and my phone died with no battery.

Been booking with Hotwire over 7 years. But never again. First, they did bait/switch on # of beds/adult. Bed bugs in this room. Called Hotwire for help. Talked with representative and Philippine reading a script, mechanical & no assistance with cancellation/finding another hotel. Do your homework & look for a company with Customer Service in the U.S. & good Customer Care rating (The Hotwire of today doesn't meet either of these criterias).

The Hotwire company is a sneaky corporate. They know basically nothing about their partners i.e. hotels they deal with. They state in their Terms & Conditions that they are not liable e.g. room services after the reservation is done. Okay, I can totally understand that. What I do not, however, understand is that the company policy enables Hotwire to advertise a nameless hotel with a certain price, but only after the unrefundable purchase turns out the hotel has an unavoidable resort fee which adds to the cost by +20%! I don't understand what is the service of the company when the only thing you are supposed to rely on is the price of the hotel while gambling with the location and name of the hotel, and then you can't even rely on the price! I can't see how that is even legal and I hope that people sue them in a group eventually.

I'm very unhappy with Hotwire.com business practices. I booked a reservation via customer service representative. At that time, I requested a certain location, beachfront w/ certain amenities like a balcony. The bottom line is that I had been lied to. The reservation had been booked & neither of my request had been honored. I called to confirm my reservation at the actual hotel site at which point had been informed that none of my requests could be honored & the property wasn't even a beachfront hotel... I had been charged for services I never received... Never got a refund... Will never do business w/ Hotwire.com again.

So I booked hotel for 1 night for 2 queen beds. When I called hotel to confirm they said need to charge me an additional 10.00 because only booked for 1 king bed. Hotwire.com stating no way to specify bed and take what I get at that rate.

I booked a hotel two star in Anaheim - Disney South for night on the Hotwire site about 30 mins ago. The Hotwire site shows that hotel is two star but it's not a two star hotel it's just a motel. I called them and asked them why does the Hotwire site show that hotel two star but it is not two star? I talked to the supervisor he said Hotwire site shows that hotel is two star cause the guests stayed there and rated it's two star. I said the guests were not stupid to rate for the motel to be a two star hotel. Please be careful when you use Hotwire if you wanna book a hotel with Hotwire you have to know that their two star hotels are just motels not even one star.

Was in contact with Hotwire before the trip and found out that the hotel was double booked for October 26, 2015. Also found out that American Airline also was almost doubled book. It was explained to me that because the return flight was a hour early, that it wasn't double booked. I had two flights to Miami and only me and my wife, were on one flight. American Airline asked me to get issue straight with Hotwire, and that's where the problem started. So I out of Fare for two to Miami and two back to Washington DC. Also paid extra for seating. Prefer the window seat. On boarding no such animal - instead of 7A and 7B I was seated in 7E and 7D. This will all leave a bad taste in anyone's mouth. This whole Birthday surprise was just that. If you travel on Hotwire beware.

I booked a hotel through Hotwire this past week. After everything was said and done I realized it was the wrong booking. I called to cancel. The cancelling part was easy. Now it's trying to find out where my refund is. I have been on the phone with Hotwire and Expedia for the last three days and I very unhappy with the lack thereof of customer service! I have been transferred so many times and hung up on. I will never book through Hotwire again!

I booked my flight through Hotwire with no problems at all. Once I was at my destination USA, I had to leave the country for work purposes. Since I left from there my company agreed to send me back there, so I successfully called Hotwire and changed the return flight to a later date, with no problems. Once I came back to the States I realized the airlines had changed a one-stop flight to a 3-stop flight. Ridiculous! So I decided to extend for another week and change it to a simpler flight. I was on the phone to the agent for an hour who agreed that was strange and would place me on a call with a supervisor to help figure the situation out. Once I was placed on hold for another 45 mins, the supervisor picked the phone up, and to put the phone down on me. At this point I still had the crap flight. So I called back.

System glitch but they will still not refund your money. This all happened within 1 hour. Booked once - "no availability", booked the second time, no availability BUT was charged for both bookings. Booked elsewhere. Checked my account, 2 charges of $250+. Called to dispute charges. First call, agent said he will look into it. After a few minutes of being on hold, he hung up on me. I called the second time, spoke with an agent who said they can only refund one booking.

I booked a blind reservation through Hotwire to give it a chance, NEVER AGAIN! I was booked at a locally owned hotel and was charged twice! In addition, the owner of hotel was so rude!!! DAYS have passed and I have yet to receive a refund! I called Hotwire because I booked through them after all and I can get is a sorry! A sorry is not my refund!! Do not book through Hotwire!!

I rented a car thru "Hotwire" with "Dollar" for 500 usd. To be taken at JFK airport. As I get to the counter to pick up the car I was told by the woman at the reception that the insurance I got from Hotwire will make me severe problems in case of accident because I'll be running after Hotwire and the third company. When, if the insurance is taken from Dollar, Dollar will take care of everything. Otherwise will run between the companies by myself. In resume. I was hardly recommended to make the wide cover insurance from Dollar and they charge my 700 usd. They took advantage of my innocence and ignorance and pushed me to spend a double insurance.

All I can say is be very careful with this company. When you are searching, make sure you know the area and search it by name then current location. I was looking for a place in California and it located me in Germany. The area was new to me and without any knowledge of the area, I ended up booking it. Talked to the manager and no empathy at all. No help. They just act like they want to help you but of course they don't. The tone of managers voices always overpowering and they don't even want to listen to what you have to say and just say no to everything without even listening to the whole story.

DO NOT BOOK THROUGH HOTWIRE. Hotwire app rips people off. Never gave a confirmation for our reservation yet still booked the hotel. Reservation was not refunded and the hotel was never used. Customer service was a joke. I was placed on hold for 45 mins to speak with a supervisor who eventually hung up on me. Worse customer service ever. I have always recommended Hotwire to friends and family, but I will not longer do so. Definitely booking through a different company from here on out.

I made a reservation and hotwire never told me another 200 dollars we had to pay at the hotel. Hotwire blames the hotel. We can't get our money back. Also they are charging us for a extra night because we want to cancel. Stay away from Hotwire.com.

The wrong hotel was booked after the payment part was completed. Since they are so tricky there was no refund. Therefore I was forced to change to the hotel that I wanted. After few conversations with different people I was assured that only one charge will be on my credit card. After I returned from my trip two charges were on my statement. So I called and he confirmed that I will be not charged twice. See the way they do business that once you click the mouse you have no way out. Please stay away from them for everything.

Since I passed on the first time...no more. To readers... not a good way to treat anyone, let alone someone with heart surgery again in front of them. Shame on you.

Today, bought a hotel room for tomorrow Biloxi MS and just found out that for tomorrow there is coastal flood warning, tornado watch, flash flood warning. So I decided not to go and change it for day after tomorrow. I am in a middle of a trip where I have bought from them maybe 15 hotel nights in the last month. So I called these people to a call center I don't know where, with people that talk with a heavy accent, very difficult to understand to tell them to change my date for day after tomorrow and expand my actual hotel, one day more.

I was trying to modified my last name and after two days of trying and waiting 3 hours on the phone, it was not done. The supervisor Nik ** told me he has 10-20% ability to to do so, which is totally ridiculous nonsense! THE WORST COMPANY!!!

I tried to book a hotel using the app. After entering all my information including my payment information, the app displayed a message saying the booking didn't go through due to changed availability and that my card won't be charged. So I tried again with the same result and decided to go with another booking site. I sure got a bad surprise when I checked my account... Hotwire charged me twice. I immediately called their customer service hotline. After being on the phone for a while and getting increasingly upset, I was informed that as a one-time courtesy they would refund my money. The representative then went ahead and told me again that Hotwire wasn't at fault. So their bad customer service made my already bad experience even more horrible... It should be notwire instead of Hotwire.

Please stay away from this company. I am not sure how they are allowed to be in business. As many of the posts I read here I booked a three star hotel in Savannah, GA and received a bait and switch. We paid over a hundred dollars for a 1 star quality hotel. I called them to cancel the booking and was hung up on by the first customer service employee after asking to talk with their supervisor. When I called back again the second employee informed me that the notes indicated that the customer hung up on the agent. I was furious and still am to be honest. Their call center is located in the Philippines and Hotwire really does not care about their customers. I was lucky enough to receive a refund. Or at least I hope so. I received a confirmation email indicating the refund but I will believe it once the money goes back on my card. Please stay away from this company at all costs.

This is my second bad experience with Hotwire so I must complain and request that this false advertising comes to an end. So when you book a hot rate non-refundable hotel it gives a list of hotels of the suggested 3 star rating - big names like Holiday Inn, Doubletree and similar good franchise hotels but once you've completed your booking... For the second time I've got a hotel that most would consider as a high quality motel.

Booked a last minute deal through Hotwire.com for one night. Requested room for 3 guests. They claim to not guarantee bed types but that room will sleep the amount of guests. We received a small handicap accessible room with a single bed and only one roll away allowed (no room for another anyway). Complained at front desk and attempted to call Hotwire.com with them for 1/2 hour, then gave up and went to continue trying in the room. Finally reached them at 4 pm. Had a wedding rehearsal dinner at 5. They said all they could do was try to move us. This was not possible. Stayed with one of us on the floor. Have since tried to get a refund. Have called 5 times, requested manager callbacks (they are not available), had callbacks with messages of denials and no callback numbers. Emailed, no response. Still no refund. They have no concern for their "guarantee" and no concern for their customers. Still trying for my refund.

I booked the Red Roof Inn Cedar Rapids, IA (3243 Southbridge Drive SW, Cedar Rapids, IA 52404 (319) 364-2000) in the summer of 2015. This hotel was rated as 2.5 star and was nothing like what the hotel chains they described in this star rating. It was actually a motel. The room was dirty and the hotel was 98% used by a local trucking company with very shady looking guests. I was traveling with my family and we decided to stay in a different hotel on the other side of town. The manager of the Hotel would do nothing for me and Hotwire could not be reached. They would not reimburse my money later when I could reach them and were very unaccommodating.

On October 10, 2015 I made a reservation at Hotwire.com's website. The dates I selected are NOT what my email confirmation stated, so I immediately called Hotwire to remedy this problem. I was on hold for 20 minutes, then got disconnected. I called again, this time selecting the call-back option. After approx 20 minutes, I did get a call back. I explained the situation, but got disconnected.

This was the worst experience I have had with Hotwire to-date. Previous purchases had been excellent with this company so this is why I continued to use them. Then I booked a hotel that should have been similar to the Holiday Inn as they say and it was a no-name motel with mold and cobwebs throughout the room. We could not even stay in this dump and had to book another room immediately! After 4 weeks communicating with the company and them telling me I would receive compensation for the atrocious conditions we had to deal with, I get an email stating that no compensation would occur. Beyond annoyed with this company and will never use them again!

It is unbelievable that this company is able to operate given the clearly illegal business practices it utilizes. I booked a hotel using their Hot Rate deal, where they withhold the name of the hotel until after you have booked but provide the names of "equivalent" hotels. The hotels they listed were Doubletree, Hilton, Embassy Suites. So what came back as the hotel I got? The nastiest Ramada I have ever seen! When I called the customer service department, all they said was that I used the Hot Rate deal and that was it. It is an absolute outrage that this company can so openly do this bait and switch. They "bait" using the comparable hotels, then "switch" into a dump. There needs to be a class action suit against them. Unbelievable!!!

I've used HOTWIRE since before 2010. My trip to San Francisco will be the LAST time I use it. What a shame, because my previous experience was positive. Hotwire claims it was a 3.5 star hotel. It's a 2 star at best. It's a MOTEL (exterior hallways - get the picture). We work hard for our family vacations. We got ripped off. HOTWIRE helped facilitate the theft. The free breakfast was in a steam bath, the restaurant attached to the motel was a junky Chinese place. They must been prepping for the day and the heat inside was unbearable. We had to eat on the sidewalk with the homeless men (yes the motel had homeless men coming onto the property - no visible security). The food they offered was awful. Over-ripe bananas, canned pineapple, bread, bagels, bread, and bread with a side of bread.

I always go to Hotwire in hopes of having a satisfactory booking, and I have had those experiences earlier. I booked itinerary ** and found out I could not leave work as I am a student employee. I paid $380 for that fare. It was the so called Hot deals. I called them, and agent said she cannot cancel and refund because there was no duplicate booking. When I found out I cannot use that itinerary, I booked another for the evening #** and called Hotwire to get the refund. The supervisor, Fatima (**), said she cannot refund because the previous supervisor said no. I mean, is there no 1-time courtesy for a student who has been booking for so long with Hotwire? I was also ready to pay the fare difference. Well played Hotwire, keep my $380. That is the last business you will get from me. #Willneverusehotwire #thankyoufornothelping #usinghelplessnessasbusinesstactic.

I have been using Hotwire for many years. I have had to cancel hotels before and have had no trouble as a long term customer. I recently tried to cancel a hotel room due to a tournament cancelation and needing to help my father in law who is 85. They flatly refused to cancel or even put a credit in my account. I was giving them 2 days notice enough for the room to be put out for resale. They clearly have changed their customer service and do not care about repeat business. The customer service people you cannot even understand when speaking with them. It has to be a call center in another country. I will no longer use them for future travel. Shame on you Hotwire. Mark.

I booked online with my Visa Debit in August. And this month my entire account was emptied out due to fraud from an Irish company. I will never ever use Hotwire again in my life. This has caused so much headache because now it takes up to ten days to even get money back from my bank. Do not use Hotwire. They are terrible and you cannot trust them.

We tried to book flights and they kept holding an amount on our card then booting us out of the confirmation part. Our card still had charges holding. When I called 3 times to get help it was like they were reading a response card then disconnected.... Three times I tried.... The last time the person claimed it was an Expedia site not the Hotwire. I was staring at the screen in disbelief. Now the prices are going up and my funds are tied up!!! Ugh!!!!

I booked a hotel in their "hot deals" and I have done that MANY times before so I knew what I was doing. In the past, I have always received a hotel in the same "class" or even better than advertised. For example, it may say you will receive a hotel similar to a Holiday Inn or a Best Western or a Radisson, etc. So, I booked what I thought was a "hotel" similar to the description of a Holiday Inn (as was stated before I hit accept), and I was booked at a disgusting no-name LODGE/INN!! I was on the phone for an hour with customer service and even offered to PAY MORE $ for them to switch me to a "brand name" hotel similar to a Holiday Inn as promised and they told me "no" I need to check-in, then complain, and they'll try to find another hotel. Why can't they fix the problem now? I will NEVER book through Hotwire again. Not looking forward to my first trip and stay near my son's college. :(

My wife and I were to be in Florence, AL for a funeral, and looked on Hotwire for a three star hotel (highest hotel rating available in the Shoals area). Using the 3 star filter hotel search, we saw Residence Inn by Marriott, a fine hotel with a listed price, Marriott Shoals, a fine hotel with a listed price, and Jameson Inn Sheffield, with no listed price, but listed as SOLD OUT. A 3 star filter on the Hot Deals tab listed a single unnamed three star and we, thinking we would get a great deal, booked it. Heck, a 3 star is a 3 star, right? NOT!

My man book a room with Hotwire and ask for a smoking room. After they guarantee him a smoking room. When we got there, the whole hotel don't have a no smoking policy...

Ok I just had the worst experience with Hotwire. I booked reservations for my husband birthday. Got off the phone, check my account, only to realize I've been charged almost $300 more than I had to. Wait on the phone for almost 4hrs just so I could get my money refunded back into my account. Now I wait. I did speak with a very nice rep. And she apologized for the mess. But I don't think I will book through Hotwire again after this.

We booked two rooms for four person in Budapest including breakfast. In Budapest they told us that we have to pay for breakfast. So we contacted Hotwire and over 25 mails later they didn't, we're able to find a solution. Hotwire has a really bad customer service, they even didn't respond to a lawyer of the Austrian Federal Ministry of Science, Research and Economy. Therefore I can't recommend Hotwire and we'll never book again with Hotwire.

I rented cars using Hotwire.com several times and it was always good experience, and prices were better than other places I checked. My latest rental was a disaster though. I rented through them for a car in Chicago O'Hare airport a month ahead of my trip and got a rental with enterprise rent a car. When I got there, I took the shuttle from the airport to the rental place, and it turned out my booking is not the airport one and has no shuttle to the airport! The website did not warn me about it when I was booking.

I booked a room through Hotwire.com, however there was a guarantee stipulation that if the price was found online to be cheaper to let them know and they would refund the difference. Well I found it cheaper through the resort I booked and notified Hotwire and their response was we can cancel your reservation and you can book through the hotel directly. This is a ** business practice and I will never use Hotwire again.

I realized as soon as I completed a weekend car rental reservation that I had entered the wrong drop-off date, Monday instead of Tuesday. The rate Hotwire gave me through Alamo was $20 a day, total price $66. I called Hotwire immediately to explain the mistake, that I needed the car for another day. After waiting more than 10 minutes for the return call, I was told I had booked at a special rate, and it couldn't be undone but the "helpful" agent said she could arrange a refund of the original booking if I would re-book the entire weekend -- at a three-day price of $188, that is, an additional $122 over my two-day rental price.

SCAM. Hotwire is agency for car rental. If you do reservation for the car rental, Hotwire will send you to Hertz Rental Car Company and if the reservation car not there you has to change or upgrade the other car. Hertz charge you full and Hotwire will not refund your money. I called Hotwire for this case. They promised to refund my money after I faxed the bill of Hertz and later they argued that I upgraded the car and they will not refund money. That is SCAMMER.

I've used Hotwire's hotel booking system for years and have found the hotels they use are always fine. But not this time! We had a room booked at the Spanish Trails Inn in Durango, Colorado. When we got there the exterior was rundown and really dated so we asked if we could check out our room. It was really bad. It smelled horrible. We checked another room and it was bad too. When we called Hotwire they could do nothing for us although I'm pretty sure they make their money from bookings. Hotwire says "you can trust that you will get a quality hotel." YOU CAN'T!

We booked a hotel with Hotwire for Glendale, CA. There were no additional fees listed on the reservation. When we checked in we were told there was a $25 parking fee per night. When we called Hotwire to complain, they were very rude, spoke poor English, and then told us that since FREE PARKING wasn't listed under amenities, we had to pay it. I asked for a supervisor and was put on hold 18 minutes. The supervisor came on and said that since it wasn't listed as an amenity, we had to pay. I said, "Free water isn't listed either, but you expect to get it!" They were very rude and told me they didn't care if we didn't use Hotwire again and they weren't doing anything about it. LAST TIME TO USE THIS HORRIBLE SERVICE! They used to be reputable... but apparently good customer service is no longer an "amenity!"

I booked a car rental through Hotwire app and was on the phone with a Hotwire agent while making the reservation. The agent walked me through the reservation. I inquired that if I can cancel the booking in case there are any changes in the future. She said it's fine and I can just call Hotwire. Now, the family I am traveling with purchased an SUV and we decided to use their new car. When I called Hotwire, the first agent asked me to call Alamo since he cannot assist me with my request. I called Alamo and the agent told me to call Hotwire again since I booked it Hotwire. Now, the second agent told me that she could not assist me since my reservation is non refundable.

We live in Red Deer, AB Canada and are flying to Toronto Canada! We booked a flight & hotel package through Hotwire Sept 30th. We just called the toll free number and booked through an agent! We were quoted x amount of dollars, so proceeded with the booking. Next day, took a look at my CC and noticed it was in U.S. currency. So I called to ask about it on Oct 1 and I was passed back and forth and to 6 different people, then oh they couldn't help so next person. I was on hold for hour and half. Finally, had to work so I had to hang up.

Be careful. You choose the dates at the beginning of your reservation and then at the end they change them. You don't look again and you get wrong dates with no choice. Don't use it! It is super tricky!

I paid for a 2.5 star hotel and checked into an uninhabitable building. Fire alarm broken, door lock broken, roaches in three surfaces, a broken and sticky and black moldy shower, a gummy, badly stained carpet, a dead flea in the sheets, live and active bed bugs. A flashlight review of the sheets once I felt the crawling on me found a fresh, unwashed bloodstain and hair. Customer service dismissed me by filing a report internally and at nearly midnight leaving me to live with the consequences of trusting them. I had to sleep elsewhere and Hotwire pocketed my revenue.

I reserved a room through Hotwire on Sept 6th and I reached the hotel only to know that they don't have any rooms and Hotwire's reservation system just booked the rooms without checking the availability. This incident screwed our plan for that day and we drove to multiple hotels near by the one we booked and none of them had rooms available and finally had to compromise and stay in a motel. When I called customer care, they just kept transferring the call to separate team which never answered the call. I would give them a single star just because they process the refund.

I made a reservation for my mother through hotwire.com but they sent her to Enterprise and she don't have the requirements they need to rent a car from them. So they said they was going to cancel that reservation and refund the money back to me. And then we made a new reservation and he typed in his computer that the person would be using a debit card and they sent my mother through Hertz and she has all the requirements they want. But when she get her bank statement it shows they refunded the money but took it back off. And now this is the third time they did it again to her. I have the bank statements to show that they refunded the money but took it right back off. I want to talk to a head manager because that's like $600 dollars that y’all took.

Someone obtained my credit card info and used it on Hotwire to rent a car or a motel room. Because I get notifications from my credit card company whenever it is used, I called them immediately (the same day the charge appeared). After spending well over an hour on hold and after being hung up on numerous times, I finally was able to report the 117$ charge as fraud. They still charged my card!!!! This is NOT a travel agency that anyone should ever do business with!! Buyer beware!!!!

My husband and I were making a car rental for July 11th on July 10th. We paid for it, and then an itinerary was sent to us for a car rental for July 25. We immediately called them to inform them they sent us the wrong dates. We were put on hold for 2 hours. They refused to cancel, refund, nothing. I called my credit company Capitol One. I disputed the charge. We rented another car from Enterprise for the 11th, the correct date we wanted it. Hotwire disputed our dispute and charged the money back.

I live in Ontario, Canada and wanted to make a reservation at the Ottawa Airport in Ottawa, Ontario. I researched online and found that Hotwire had a CAD price of $107 for one night on October 5, 2015. I had difficulty booking the reservation myself online so I called the Hotwire telephone number listed at the top of the screen. I informed the agent I was having difficulty with the reservation so he offered to make it for me. I told him the price was showing at $107 CAD. Since I am Canadian calling from Canada and booking a Canadian hotel and told him I was looking at a screen that said $107 CAD, I figured that is how he would bill me. No... he charged me in USD.

I am based in the UK and have used Hotwire on many occasions throughout the world. On most occasions, bookings have been at good hotels at considerable savings. This is the very basis of their system, and benefits all parties concerned. It has been why I have continued to use them and not other companies. I recently bid for a hotel for two nights in Australia. The hotel was described as a 4.5 star hotel, however upon being paid for by me and revealed, it turned out to be a hotel which describes itself as a "mid-scale" 4 star hotel (from a chain that I regularly stay in). Hotwire describes a 4.5 star hotel as "Guests can expect attentive service, premium amenities, and stylish accommodation from these polished hotels. Unique touches will make your stay memorable." So the hotel Hotwire attempted to sell me was over inflated and in addition was more than the price that I would have paid had I booked directly with the hotel itself.

Used Hotwire to book a room. They asked for the amount of kids and their ages. I booked it and then arrived at the hotel to be told we had a king bed and would have to pay $20 more to get two queen beds as it was an upgrade. They said Hotwire always screws them like this. Hotwire would not refund my money so we had to pay the $20 to stay.

We used Hotwire to book our recent visit to New Braunfels, Texas. We used your hot deal option for what was advertised as a three star hotel with such comparable hotels as Embassy Suites and Radisson. The Ramada we were booked in was not even a one star. Motel was at least thirty to forty years old, shower rod was broken and numerous bugs in the bathroom. If I wouldn't have booked thru Hotwire and my payment not refundable I would have left the motel. I have stayed at numerous hotels in the area that Hotwire has rated two stars or less that are much newer and nicer. With this experience, I will never use Hotwire again.

I used to stay at hotels every weekend and I've always used Hotwire.com. They had this program called Hotwire Express for those VIP customers. As of Sept. 1, 2015 they no longer have it. Their customer service sucks. Before one was able to change the name of the person who was going to check-in, now you can’t. They tell you to call the hotel instead and try to make the change with them but if you call the Hotel they tell you to call Hotwire and make the change! The service with Hotwire has dropped tremendously. I had this bad experience and it will be the last one. I will never use this company again and I will like people to know about their bad service. NEVER USE HOTWIRE.

I live in Gresham. I booked a hotel in Seattle. We got there and they had no record of our hotel reservation. I spent two and a half hours in the hotel lobby trying to work with Hotwire with no success. They were unable to give the hotel the correct billing information and were unwilling to give me a Refund. After an additional 30 minutes I finally got my refund. I will never use.

I had booked a flight to LA back in May for 5 days. The trip was to take place in November. Recently I found out that my girlfriend had become pregnant and we had planned to continue with our plan to take that trip. Unfortunately, during a recent trip to her physician we discovered that the pregnancy was high risk. I had originally purchased the Travel Protection Plan and thought I would be ok to cancel the trip and receive a refund.

Their website for car rentals is very confusing and misleading. Customer Service Reps and their Supervisors, not well informed. Obviously Hotwire does not empower anyone to correct problems, streaming customers to one representative after another. Avoid them at all cost. Easier and cheaper to deal with rental agency on your own.

I have used Hotwire for a number of reservations. Have been a loyal customer. At 3pm today, I made a car reservation - less than one hour later, I called to cancel due to a change in plans. No luck. They pocket the money and issue no refunds. At least with the airlines, if a mistaken reservation is made and it is dealt with within 24 hours, you are entitled to a full refund. They really have little care for their loyal customers. It was only $45.00 but still - it's the principle. First time shame on me - there won't be a second time.

I searched for estimates for a car rental through Booking.com and the lowest quote I received was from Hotwire. My submission clearly indicated pick up at one spot and drop off at another. I received the quote and booked it. When I subsequently picked up the car at Dollar an additional $100 drop off fee was added. This had not been included on Hotwire's reservation but should have been because the different drop off information had been included in the search and was known to Hotwire. Customer service representatives at Hotwire were polite and unhelpful.

Hotwire provides a list of hotel brands that are included in each of their 'star ratings'. I selected and paid for a 4 star hotel and then was given a hotel from their 3 star hotel list - the price was not discounted. I will NEVER use this service again - it's a scam. When I called to complain they kept me on hold for 15 minutes and then told me '"too bad you can't cancel".

Hotwire site display that they will put me in a luxury hotel but would not display which one until after I have paid. In my case, example given was the Double Tree by Hilton, Radisson, Holiday Inn, etc, and they offered a $10 cancellation fee... but after I purchased my room, they gave me a no named "Sunrise Inn" hotel. I did notice the no refund information before or cancellation before pressing the button to purchase the hotel, but I had already paid for a CANCELLATION FEE. They should not sell a cancellation fee if they will not cancel an order. The hotel had horrible reviews and the hotel looked horrible when I Googled the hotel name.

I have been a Hotwire customer for many years and given them thousands of dollars of business. Never again, after the horrific customer service I received from them this go-round. Last night, while on a road trip, I booked a room through them, and upon arrival it was clear that it was not anywhere near a two-star property. The Super 8 across the street looked like a palace comparatively, to give you an idea. It was so bad that we didn't even feel comfortable getting out of the car.

Bait and Switch Scam on Rental Cars -- Booked a full-size rental car for 5 days, inputted my dates of 9/22/15 - 9/26/15 at $9.99 per day off their email to us and Hotwire booked the car for me with Enterprise Car Rentals. Great deal but... After they ran my card the final itinerary showed 9/27/15 - 9/29/15. Called Hotwire and they advised the offer only good for the dates listed. Told them I fly out on 9/26 so please fix the error. Nope. Said that was only days for that special. Asked why their system accept the dates I inputted instead of arbitrarily booking me to the dates they wanted, their only response was they would be happy to refund my $50 and book me with their partners, Enterprise Car Rentals, at well over $300, higher than all other offers on the market, even renting directly from Enterprise. If I didn't book the $300+ deal then they would simply keep my $50. The judicial system calls that BAIT AND SWITCH.

I am very disappointed and discouraged by your lack of customer service. Today, September 17, 2015 at 11:30 am I called to cancel a flight reservation that was made about 10:00 am. As I navigated your website, I booked a flight for September 22, 2015 from Philadelphia to Atlanta, overlooking the time of the departure and confusing the hour from 7 am to 7 pm. I noticed the instance I clicked the booking, and a few minutes later called the agency to cancel. Hotwire representative stated that the agency will not reimburse my flight, but can be cancelled. I asked if I could speak to a supervisor and I was transferred to a woman that did not identified herself as supervisor. She stated that I will not be reimburse. I explained that thinking the purchase did not go through I bought a second flight on a different website for the same dates during the evening.

I booked a hotel online through Hotwire. It was one of their best deals at three and a half stars. They said it was the equivalent of a Doubletree. When I got here the entire place is under construction and the place is like a ghost town. I am in the hotel room and I'm afraid for my safety. I will be surprised if my car is still there in the morning or isn't stripped. This hotel is completely ghetto. I am a 62 year old woman staying alone. The hotel was not what it was represented to be. I needed a place to stay as my husband is a veteran and is in the hospital. I will never use Hotwire again.

This was by far the worst experience I have had with a so called customer service. If I can give them less than zero stars I would. First I call the representative and book over the phone and pay a hundred dollars extra to assure that everything was accurate. First, the rep never tells me anything about needing a visa to Brazil. Whether that is my responsibility or not, the rep should clarify EVERYTHING. We get to the airport and we are told that we cannot get on the flight because we don't have a visa.

My husband just booked a one night hotel stay through Hotwire today. The hotel offered has the original retail price of $206 plus 69% off, so the net is $63. This hotel was listed as a 2.5 star. After I booked, Quality Inn was given but it only costs $63 for the advance purchase rate if I booked directly through Quality Inn for the same date today. Priceline rated this particular Quality as a 2 star at a rate of $74 with free cancellation. We thought that we would be saving 69% on a 2.5 star hotel. In actuality, we did not get any savings but felt taken advantaged of and helpless.

I am going to the UK for a wedding in central London next month and was looking for an inexpensive hotel to suit my needs. I trusted Hotwire, before confirming the booking with payment, when it said that the hotel would be similar to Holiday Inn and other such hotels but discovered, immediately after booking and looking at the reviews online of what they had given me, that it was NOT A HOTEL AT ALL but rather cheap flats with NO RECEPTION ON SITE, also no phones in the rooms and I would have to collect the key from an entirely different place. While some reviews were positive, others warned about going there complaining, among other things, that there was bad mold and a rancid smell in some of the rooms.

Booked a hotel in Carlsbad end up in Oceanside, 20 to 30 min. from wedding, cheap rates. Hotwire sucks. Called that minute after booking. Sorry sucker click, sorry click. Hotwire is scam trickster. Rebook to a new hotel, sure 48-hour hold on card plus new charge 50 bucks higher **. I learned don't trust Hotwire. It is a scam trick.

Went online to Hotwire to book a trip to Miami beach for Oct. 10th-14th, 2015. Total package for airfare and hotel came up $1,194.00 trip was never confirmed to my e-mail or itinerary, however $572.00 was taken out of my bank account twice. As of now its been difficult to speak to a supervisor to get the monies back in to my bank account at Amalgamated bank. I did not authorize them to take that money from my account.

I swear this company makes up the rules as they go along. The refused to give me a rate difference reimbursement when I found the hotel cheaper on Expedia and Travelocity. First they show me a comparable room to the Hilton and then when booked, they put us in a hotel in a bad neighborhood in a Rodeway Inn. When we requested the price difference refund they asked us to send them a screen shot of the lower price. When I did, they said because it was not in the same currency they denied it. What do you mean same currency? I booked it in U.S. Dollars and I paid for it in U.S. Dollars! That's stipulation is not even in the reimbursement policy anywhere! I'm calling my credit card company and refusing payment! DON'T USE THEM!

Scottish inn. 2 star for 166 total American dollars. After Hotwire app glitch. Spent an hour and a half on the phone with them and they only took a few buck off my bill!! WTF! SO GROSS THERE! First the room key would work, went a room that REEKED of stale cigarettes! And the toilet would flush and everything looked dirty. I tried to just check out and leave but he would take no for an answer at the desk so we looked at the third room, his best room and really didn't want to throw away 166 dollars for our HARD earned money and it "looked" "tolerable" but.. bugs, dirty floors! OMG the floors! 7 channels all bad. (Suppose to have cable?!) Shampoo in a packet. Hard pillow, squeeze bed. Jacuzzi tub but turned dark water when turned on. Fruit flies - a lot of them! Food left in fridge that looked like it was in there for a week! I seriously just said old food!

I booked a flight in the wrong date by mistake. With less than 20 minutes I call them and they don't want to return my money or do any deal to fix it. Worse call service ever. Don't do any deal with them!!! I've called to my card company and I hope that they can resolve that problem.

I booked a rental car online. At some point during the booking process the reservation dates were modified to some random dates after I had originally entered the pick up and drop off dates. I never noticed the change and booked at the surprisingly good rate. On review of the booking I saw the dates were far different from what I had entered. Miraculously after contacting customer service (on hold for 20 minutes) the rate quoted for the date I had originally requested, and not the random dates, had tripled. How about that? Somehow the come on rate was nowhere in sight only the prevailing rates available anywhere. The whole thing is a scam. They randomly change something in the online booking process to ultimately force a change resulting in a huge up-charge. It's not like I haven't booked reservations online before. Moments before this I booked airline tickets for six different flights and somehow got it all right. Hotwire is a scam outfit. BEWARE.

Please do not reserve any services from this company. Do yourself a favor and do not use their services. I recently booked a hotel in Las Vegas for 2 days. After finding out that an event I was attending to got cancelled, I went online and processed a cancellation. I got an email from Hotwire saying my hotel room was cancelled and my account was going to be refunded $882.56. 2 weeks later, 6 phone calls talking to 6 different reps and 3 supervisors and the amount has not been refunded yet. One of the reps even told me the hotel where I was staying at did not refund cancellations. I explained then that I have an email from Hotwire saying that my cancellation was processed and that I was going to get my money refunded, but they seem to not care at all. Bluntly, I will never use their services again and hope that if you are reading this post at least you don't have to go through all this horrendous experience.

I stay at hotels twice a week. Mostly I use Hotwire. I take a photo of the deal every time. They use wrong pricing of hotels all the time. They say you are getting a better deal but I call a hotel with them on the phone and the hotel said that their highest price was never the one Hotwire was showing. I have used Hotwire to stay at the same hotel several times but the price for the hotel is different every time. They say I was saving 62 percent one time, 22 percent a different time. They lie.

I searched for a reservation at a particular address because it was a hotel I wanted to stay in. It searched and found that address for a very good rate. I clicked book now and filled out all the information and booked. When I got the confirmation it was for a different hotel at a different address. When I called customer service and explained they hung up on me. I called again and after 38 minutes talked to someone who tried to book me at the hotel I wanted for twice the rate. I informed them I could call the hotel directly and get a better rate. In so many words they said too bad.

Booked hotel through Hotwire. Confirmed indoor and outdoor pool. There was no pool.

Booked a hotel at the end of April 2015 through Hotwire. We fundraise money to fight cancer by running the Women's Nike Race every year. My wife sustained an injury in August and was told no excessive running. I called Hotwire and asked the customer service rep what would it take to cancel my reservation and get a refund. After being put on hold, the rep came back and said "all you have to do is send the doctor's notes from your wife why she can't attend the reservation, and it has to be on the doctor's letterhead then we'll review it for a refund." I stated, "Is that all I have to do?". And she said, "Yes it's in the email I just sent you."

I booked via Hotwire for a Hertz car rental. When I returned home from the trip, Hotwire AND Hertz charged me for the rental even though Hertz was very familiar with me when I checked in and even referenced my Hotwire reservation. When I returned home, I contacted Hotwire. They asked me to fax in all receipts and that they would gladly issue a credit for the duplicate billing. One week later, with a fax confirmation sheet (print-out) in my hands, Hotwire is claiming they never received it. Five (5) emails later, I'm being ignored my Hotwire. In a word... RUN! There are many other options out there. Hotwire simply has too many complaints filed against it. I would steer clear. I wish I would have read this site prior to booking.

I booked a hotel through hotwire, my first time. It was for a one night stay at a hotel. Hotwire charged me and the hotel charged me for the one night stay. Hotwire strung me along for weeks saying they would contact the hotel. After 6 weeks of calling Hotwire several times and waiting on hold for over 2 hours for a manager that never answered, I gave up! I am now working with my credit card company to see if I can dispute one of the charges. TERRIBLE CUSTOMER SERVICE!

I made a blind reservation through Hotwire.com on 9/5/15 at the Lemon Tree "Suites." What a joke. I was charged almost $200 for a "three star" hotel that was so disgustingly FILTHY and decrepit. I could not spend the night there - I didn't even feel safe as a woman alone there. I arrived in Anaheim on Saturday afternoon for a charity half-marathon. I was to run in Disneyland the next day at 5am only to find that my hotel was sleazy, run-down, had no central a/c, the room STUNK of mildew. And, they were not even capable of accommodating a simple request for hypo-allergenic bedding despite my calling ahead to alert them that I have a severe allergy to down and did not want to end up in the emergency room, the night before my race.

Hotwire by far has the worst customer service I have ever seen in my life. I booked a hotel through them and the wrong information was given to the hotel. I was unable to check in because of this and was left on hold for over 3 hours literally.

If it is possible to get less than 1 star, Hotwire has earned it. Website is awful, and the customer service is disrespectful as well as incompetent! My issue was never resolved because of the runaround they gave me between the supervisors and the hotel I booked with.

Today was the last time I ever used Hotwire.com for my travel reservations. We booked a very important connecting flight during our vacation in Greece through their website. Only by chance we found out just a few days before leaving the U.S. that they had completely cancelled our reservation without our consent. They claim that they have in their records that the cancellation was requested by us, which is a LIE!!!

My bookings did not got thru so I called them. I gave them reference number but they refused to acknowledge that the hotel was still available on the site meaning it was not sold out as they claimed. Agents said they can't change anything about the availability of hotels and transferred me to a manager which I never talked to because the put me on hold for 1 hour and another time for 40 mins. Felt being ignored and it was a very frustrating experience. Ended up going with Airbnb. I'm done with Hotwire.

Yes I was look for hotel find that website. I was think maybe I found a good hotel in Mississauga Toronto. They showed me a Hilton hotel and another one very good so I get the deal then they give a hotel close by the airport a will bad 2 star smoke place, plus I will used tram and bus and that is far from everything. I call a minute after then they took my number call me back. I explain my situation and she's told me we can cancel. I am very upset and disappoint. I don't know what to do now, my trip will be on September 15 to 21.

I booked a hotel through Hotwire 6 days ago. It was supposedly a 2 - 1/2* rating similar to Holiday Inn/Express. To my surprise a certain CRANBROOK HOTEL popped up. Upon check in I realize that this was a trashy smelly barracks not even a half star rating. I could not sleep a single day. To think that I made a booking for 13 days. Both Hotwire & the hotel refuses to refund my booking. It's a rip off. Daylight robbery. I would not sleep in that hell hole.

I booked a "hot rate" deal for a hotel in Arlington, TX. I understood the "all sales final, no exchange, no refund" policy. However when I clicked the buy button, it showed that I purchased a 3-night stay at a "motel," not a "hotel." I called Hotwire to argue my case. I explained the difference between a hotel and a motel. I was transferred to a supervisor, and that's when things escalated. The supervisor was pompous, and told me that he was a travel agent for 14 years and knew the difference was between the two, and that I was wrong. Thank goodness my credit card company is handling it from here, and I am clear of the charges. I do not recommend Hotwire.com!

Beware - Just found out that after booking 2 business trips that needed adjustments, there are absolutely no modifications they will offer. I will be paying them for 2 days on one trip and 4 days on another trip. I told them I will happily accept a credit for a future purchase of their Hotwire services. After they denied that I confirmed with them that they were just going to take my money and give me nothing in return. The response from their customer service center manager was, "yes, but I apologize".

We booked through Hotwire to stay in a Hotel in Los Angeles and they didn't want to give the Hotel's name. They only gave us a misperception of what we are going to get and that did not look bad at all. After you made full payment they show you what you have paid for and it was Coral Sands Motel Los Angeles. We immediately informed them that is not at all what we had in mind and paid for - can they give us something else or a refund and they refused. Thus we already paid in full. We had no other place to stay. We went there and it was dirty and smelled very bad and the room also wasn't clean. I would never recommend this place. We then had to drive around and paid again for a hotel. This is not right at all.

Be careful before you book. The policy on page may say you can cancel anytime, and it's not true. If you try to cancel online, it never works or give you any confirmation that you already cancelled. If you call customer service, it will put you on hold forever for some kind of post service dept, which doesn't exist. If you select confirm online booking, auto voice will tell you the reservation can't be cancelled. It's very deceiving website.

Hotwire is a hot mess. I booked online, didn't realize that were options to cancel, just miss the "GRAY" box. They still will not cancel reservation.

My fiance and I used Hotwire to book a hotel in Kansas city. We are moving from Chicago, to Portland OR and are road tripping our way back. We used the deal where you book the hotel and then once you've paid they reveal the hotel you've gotten. We picked the 3.5-star option and paid $90. A few minutes later our hotel was revealed to be the Crowne plaza hotel. So far so good. I decided to call ahead to let the hotel know we'd be traveling with a service animal only to find out that we had accidentally booked the hotel for the wrong day. The girl from the hotel was very nice and helpful and said that we would need to call Hotwire to change the day of the reservation and she did confirm that they had availability for the correct day. I immediately called Hotwire, as we were already on our way to the hotel, and was put on hold for about 20 minutes.

I was biking thru Williamsport PA last week, 8/25/15. I arrived at a local hotel and I was trying to book thru Hotwire.com trying to save a few dollar. However, I accidentally clicked the wrong hotel on the Hotwire iPhone app. I realized it right away and I called them to cancel. After I explained the problem, they told me they have policy that all the booking is not refundable. That is ridiculous. Then I called the hotel I booked incorrectly. They told me they don't hold my credit card info. They can't do anything about.

I work at a hotel, and the worst third party booking is Hotwire. How third party booking works is a guest will book through Expedia or Hotwire, they take a commission for the reservation and give the hotel a one time use credit card to charge them for the rest. These are called prepaid rooms because they are paid for the second you book with them. Well, I had a guest who booked 5 rooms with them and gave us an invalid credit card. When this happens you have to call them and work things out. They absolutely refuse to help me and I'm a front desk agent!

Booked a 2 1/2 star HOTEL thru Hotwire. Was placed in a welfare motel! Took pictures of this firetrap and posted it on Hotwire facebook. Customer service didn't even look at them! No refund. We took pictures of the room and promptly gave the keys back. Theft by deception! No reasonable person would give the motel a half star rating. Comparable to Comfort in or Country suites? A true hell hole. Customer service claims to have investigated and claims we didn't complain. We LEFT the hotel.

I booked a car rental for SFO today and carefully selected all the options including Alliance insurance. I fully paid on my card and printed my confirmation. When I confirmed it from my email the confirmation, I noticed it was for pickup at Oakland Airport and NOT SFO. What the heck. I called Hotwire customer service and he cancelled it and reentered but wanted more money.

We have booked a stay in Tahoe through Hotwire website and we're given a hotel that had really low rating. When we called the hotel, their prices were 20 dollars cheaper than what we paid Hotwire. Hotwire mentioned on their website, however, that they were giving us a deal of 28 percent off which was not the case. I called in to cancel the deal, and as usual we were routed to Philippines. The person on the other end of the line told us that the transaction was final and that we couldn't do anything about it. I told them that they ripped us off and that I wanted to speak with a manager. She did not give us a manager to speak with and also refused to identify herself. I told her that I will be calling my credit card to make a claim, since Hotwire ripped us off. We are really dissatisfied and disappointed that Hotwire could do this to us and I am sure other people. This is truly inhumane!!! We will never use Hotwire again!!!

I booked a 7 night stay in Taipei, Taiwan on Hotwire. It was a good rate of $56 a night. The description said "similar to Hilton, Sheraton and Crowne Plaza". So after booking, it revealed "SLV MOTEL". Hotel was not comparable to a Sheraton or Hilton. I called in and spoke to a girl named Yanie **, in Manila Philippines. She made sure I understood she was not changing or refunding due to their policy. When I asked to speak to a supervisor and for her name, she angrily hung up on me. I called back to speak to a supervisor and I got someone named "Dan" (refused to provide last name). He sarcastically helped me change and rebook. So I saw this other rate of $42 for a hotel "similar to Sheraton or Hilton". So I booked it while he rushed me on the phone.

Hotwire advertised a price for a single night with no restrictions. When billed they billed for 2 nights. Even when disputed they would not refund the second night and when a dispute was filed with the bank, it took over a month to get it settled. This is FALSE ADVERTISING. USE this service at your own risk. I would not recommend it or ever use it again.

Website offered great $1.99/day rate plus taxes and fees. Unfortunately, the taxes and fees quoted were triple what they should have been. Hotwire had the correct fees available, because they charged them correctly on their more expensive rentals. A supervisor told me to verify the taxes and fees with Payless, which I did. But when I called Hotwire back they refused to honor the correct rate. Their excuse - "we're a big company, so what we're doing must be OK"... The worst customer service ever. I'd hate to imagine how they'd deal with other problems.

After several unsuccessful attempts redeeming a Hotwire offer for $20 off a hotel booking, I called to resolve the online issue. I spoke with 3 ineffectual agents who were useless in helping me and took over 2 hours to accomplish nothing.

Since 5 Years I booked all the hotels and car rentals via Hotwire for all the employees of my company. I booked a hotel last Friday announced at 52% off and when I paid and I discovered the name of the hotel. I checked for the deal of the century as the representative did not stop to remind me on the phone. I noticed that the official website of the hotel have a better price than I paid without 52%, breakfast included and no prepay. I called just after to Hotwire to explain the situation. After 1hr fighting on the phone: The policy is no refund without any exception. The team in Hotwire is very incompetent and not professional at all and I will never book anything via Hotwire and I don't recommend this website to anybody. Hotwire lose a big client as me that book all the hotels and car rentals for all our big company.

I booked a night at the Travelodge in Montreal, and was charged $69 plus tax. Sounds like a good deal until I signed a waiver at the hotel which stated that my regular room rate was $55. Hotwire had it listed as a 3 star, but there was a bucket in the hall to collect the water which was coming from the several removed ceiling tiles on the floor. Our room had a rusty drain in the bath and peeling paint in the room. Hotwire is a ripoff.

Booked a rental car and insurance through Hotwire.com - $118 for the rental, $46 for the insurance went to Hertz. Hertz said they didn't honor Hotwire's third party rental agreement and were not going to rent to me. Contacted Hotwire, they said "All sales are final. We do not do refunds." This is fraud in the 1st°. Why they can get away with it I do not know.

Stayed three nights at a luxury 4* in Toronto with a pool, spa, etc. Arrive to massive construction & a large sign stating pool/fitness area undergoing construction. Elevators also being renovated. As it was a leisure stay, all the relevant fun activities Hotwire advertised were not available. Upon speaking to hotel staff and reading TripAdvisor, the facilities have been closed since the spring of 2005 and will not reopen until October 2015 earliest. In late July, when I booked, Hotwire still had not corrected the listing.

My fiance and I were taking a trip up the coast and were trying to find a nice place to stay in Portland, OR. Unfortunately I was unable to make it to the hotel in Portland for a medical condition that I cannot control. I thought we were fine because we had opted to buy the insurance. WRONG. I tried to cancel on the day we were supposed to check in but they did not cancel the reservation and "had no record of it". I then went to put in a claim and they were so rude and put me through such a run around. I also had to file a claim that at the end asked for a letter from my doctor. What a pain. I don't even know if it is worth the headache of getting the money back at this point. I do know that I will NEVER work with Hotwire again! They are terrible!

Worst customer service. I have been a customer for a long time and book most of my trips through Hotwire. I'm planning a San Diego trip and looking for a hotel at La Jolla area. Hotwire gave me an option for $75/night deal. Suggested hotels were Sheraton, Hyatt or Embassy Suites. But after I booked the hotel, they book my reservation to an INN!!!! I understand the choice they show are not guaranteed but an INN, instead of an hotel?? For 2 days I'm almost paying $200. The reviews of the hotel were bad and when I called the customer service, they try to educate me that INNs are actually real hotel and the reviews were old and there's nothing they can do.

Booked online, got a decent rate until 10 seconds after finalizing my booking realized that I made a small error in the date. I called the company and they refused to cooperate or change the date. I will never use this service again. This is the second time I had to call them for two separate issues and they never actually help you. They read off this policy chart like robots. I can barely understand them, they couldn't even find my account, then she asks me my name again. I escalated to senior manager, she refused to help as well. ** horrible service.

I booked a room that was supposed to be 11 to 14 miles from Port Clinton OH. The hotel was actually over 25 miles away in Fremont. They compared the hotel that I would receive to Comfort Inn but it was Travelodge by no means a comparison. The hotel room had muddy footprints on the rug, mold in the bathroom, and smelled horrible. Spoke to the manager "Jackie". I had to ask to be changed to a different room as she looked at me like "what am I supposed to do about it attitude". I got another room and it smelled so bad my stomach turned. It was also filthy, not a place I would feel safe. I complained to Hotwire and they said it's non-refundable. I couldn't transfer to another hotel so basically I was sold. That answer came from management. I will never use Hotwire ever again!

I booked one night hotel through Hotwire. The hotel offered has the original retail price of $404 plus 62% off, so the net is $153. After I booked, Crowne Plaza was given but it only costs $187 per night if I book directly with Hotwire and even $170 directly through Crowne Plaza. Hotwire even charges me higher tax than other travel agencies. It took me more than one hour wait on the phone to be connected to Hotwire's customer service and they refused to issue me a refund. I filed a complaint with BBB but Hotwire refused to refund. BE AWARE and DO NOT USE HOTWIRE!

My fiance and I had a horrible experience with Hotwire. First we were given a great deal for the purposes of renting a car. The first time we went to go pick it up from the airport the man said we didn't even have a reservation and sent us to a different company then we were told we couldn't use my debit card to pay for it. We called Hotwire back and Justin my fiance explained what happened so they booked us through a different company and gave us the total price it would cost and that I would be able to use my card even though the car would be in his name. This took almost an hour for them to figure out.

Just had the WORST customer service EVER!! I couldn't believe it! I had to cancel a reservation since there was a death in the family and I would not be able to use the car rental. Even though I know it says no refunds, for customer service sake, you would think there would be some exceptions! The representative told me that I had to provide a DEATH CERTIFICATE in order to get a refund and to cancel!!! Are you kidding me?! How awful! She even was so rude to ask me if I was sure that someone had died. On top of that, when I asked to be transferred to a supervisor she flat out refused and begged me not to ask again. Just spend the extra money elsewhere!

These guys are not good to deal with. I booked a hotel with them and they shafted me by not including breakfast in the price which I thought I was getting. I checked the hotel after and I could have got the same room for the same price directly. There was no actual deal and I missed out on the hotel points because I booked through Hotwire. I called them to see if they'd refund due to there being no deal on the booking and they refused. Do not use them as they do not really have any value deals.

I booked a hotel room deal for a hotel/motel near OAK international Airport. I specifically said, 3 times, I wanted park and fly. You know, where you park your car at the hotel, leave your car there while you are on your trip and take a shuttle to the airport and then once your trip is over the hotel shuttle takes you back to the hotel. Because the Hotwire Operator was not divulging exactly what hotel she was booking for me I decided to purchase the cancellation insurance she offered me. After I paid via credit card, she divulged the name of the hotel. Which I never heard of, then she gave me the phone # of the hotel so to get more info. I tried calling the hotel she booked me at on 2 different #'s for an hour straight (30x ea.) with nothing but a busy signal. Then I looked up online that the hotel they booked me at had NO SHUTTLE!!! She knew this!!! Hotwire does this every day!!!

ABSOLUTELY HORRENDOUS!! Thinking I'm getting a good deal via Hotwire, I reserve, schedule and pay for my car rental. Call the number given to schedule my pickup for the next morning and find out that the HOTWIRE rep made a mistake and set it up in the wrong town, 45 minutes away - and this after giving all of my info AND ZIP CODE several times. Because of this Hotwire rep's mistake, I'm informed that I cannot be picked up because of the distance. I immediately called Hotwire back - as told to do so by the car rental place because Hotwire is the booking agent and therefore RESPONSIBLE (using that term loosely) - to get resolve and I am informed by a cocky, disrespectful and rude rep (that laughed at the situation) that there is nothing he can, nor will, do to accommodate me, let alone resolve the OBVIOUS mistake other than make another reservation THAT WILL COST ME MORE MONEY...REALLY!!

Regarding a hotel reservation - for 2 adults and a child, according to the hotel the reservation and order were valid only for 2 persons. I was requested to pay for another person - "full rate". All the mails and phone call to Hotwire were useless, just wasting my time and money. Very disappointing.

I purchased $21 protection plan with my airline ticket and had to cancel and reserve my trip in 2 weeks. I was asked to file a claim to get $200 off my flight cancellation back. Now when canceling I asked several times from the agent that if I can cancel, I get full refund and he said yes! Anyways the outsourced company that deals with the insurance denied the claim! Not mentioning it was impossible for me to reserve the trip using the rest of credit I received from Hotwire.

I purchased a hotel room with "insurance" thinking if I had to cancel I would be covered. And I did have to cancel 8 weeks from my travel date due to my daughter taking a out of state job as a PICU nurse. Insurance meant nothing!!! Except for injury why do I pay for Obama care, what a bunch of you know what!!! Just a way to get more money upfront. Take advantage of people. Never again. Hard and expensive life lesson.

I reserved a rental car on Hotwire with a debit card. When I got the the rental car counter, they would not take a debit card. I paid with a credit card. I called Hotwire and after a looong conversation was told the charge on my debit card would be refunded in 10 business days. I was given a confirmation number for the refund. After 14 days, I had not received a refund. I called Hotwire again. I explained the situation, was put on hold and disconnected. FOUR TIMES. Eventually I was told I would not get a refund.

I booked a 3-night stay at a hotel in Roseburg, OR. The website offered me a what seemed like a very good deal on aue 2-star hotel, much better than through other sites like Orbitz, with the catch that the website picks the hotel for you. OK, I thought. After entering credit card info and booking, however, they billed me the advertised room rate and an excessively high (over 20%) taxes and fees rate. When I arrived at the hotel, the manager informed me that the area hotel tax is only 9% and Hotwire does this to collect extra fees. The total room rate was no lower than on other travel sites. So you get the hassle of not knowing your hotel without saving any money. I called to resolve this issue the night of the check-in. They wouldn't answer the phone. They wouldn't answer the hotel's phone inquiry. I then called on my buddy's phone (a number unrecognized by Hotwire), and they answered the phone immediately.

I booked twice a booking through Hotwire website, twice it failed without the company bothering to advise me about it. I called them the first time, telling them that I did not receive the confirmation. After waiting 20 min someone was able to confirm the fact that it failed and that all I can do is to call my bank with an authorization code to have the funds released. The person blamed on "internet" as it was a divine power. This was not an issue from their system but "internet" which is beyond their control. I finally called my bank to find out that I don't have to right to release the fund and that they have to speak directly to Hotwire. I tried my luck a second time, 5 days after the original booking, booking whose funds I'm still waiting on getting it released (only 1800$ so maybe nothing in Hotwire standards...)

I booked a hotel through them thinking that this was just like any other third party booking system. When a family member passed for the person I was supposed to meet for a business meeting, I had to cancel. I downloaded my itinerary ** and it state no changes no refunds. I called to demand a refund, I tweeted and emailed. Not one person picked up, ever. I used the call back system. Then I go online to realize that this company probably will not call back and that there is no customer service. How can a company like this be allowed to operate? I want to be able to take them to court. I want this to be possible.

We booked a hotel through Hotwire secret rates. The description showed the following: Hotel was supposed to have a pool and indoor pool - it does not. The hotel was supposed to be worth $197 per night - I paid special "hot rate" of $121. Found it all over the internet for $108. I checked with the hotel to see if I was given a suite or higher priced room, but they said the booking was only for an economy double room. Hotel was supposed to be in Shinjuku - is actually in Kabukicho - a red light district!

Don't book any hotels with Hotwire. Despite a disclaimer that "these are the types of hotels that you will be confirming", when you book one of our "secret", you get the shock of your life. I was traveling to Burbank, California and found a 3 star rating at a $131 per night rate. I was told the equivalent hotel would be Hilton Garden Inn, Radisson, Embassy Suites or Sheraton. The minute I accepted, I was booked at a 1950's hotel called the Safari Inn. I knew I did not want to stay at this hotel! Regardless of numerous attempts to have Hotwire cancel the reservation, complaint to the Better Business Bureau, complaint to the Hotwire corporate office, I was told under no circumstance would the reservation be canceled. As a result, I was forced to stay where I did not want to stay. I will never use Hotwire again for myself or for my business travel.

I recently booked a Hotwire Hot Rate Hotel for a 1 night stay in Dallas. My flight was getting in late and my other flight left early next morning so I had to get somewhere close to the Airport. I found a good deal on Hotwire for $62 for a 4 star hotel. What really makes me mad is that Hotwire claims that the original price of the hotel was $199, yet after I booked I checked the hotel's actual price and it was $81! Furthermore, Hotwire refused to pay me back the difference, like Priceline if you get a hotel that has less savings than promised, you will get the difference paid back. All in all, I am never booking a Hot Rate hotel off Hotwire again.

It happened to me and for the first time I felt lost after paid my round trip ticket. I had a round trip starting Sunday August 9th 2015. The plane in the morning had a 3 hours delay. My connection in London was lost. What happened? I called HOTWIRE and they told me that the air company office was close and they could not call so they could not do anything for me so NO HELP because Sunday. I flew to London and I start to call all company involved in my round trip and who knows why I could reach all and speak with them. All companies said that HOTWIRE supposed to help me because ticket provider.

I purchased a R/T ticket for my mother in law from Los Angeles to Manila. She was unable to make the original dates. I was told 200.00 to change the ticket later. I called back to book a new flight and to change the dates and I was told 300.00 change fee plus now the tickets are more expensive than the original tickets by at least 500.00 Never buy a ticket from HOTWIRE unless you are 100 percent sure you can make the flight.

When booking a reservation I was told the hotel was regularly priced at 109.00 and I was receiving a 58% discount. When the hotel came up it was a dump. I spoke with the manager that informed me that they never had a hotel prices for 109.00, and she didn't understand why I was even told that.

Typically, Hotwire is great for car rentals, but HOTELS rely on blind acceptance based on "highlighted areas" they indicate & a price range. AFTER, you accept & are COMMITTED to uphold regardless I accept that requirement, BUT not if the hotel is not located in the highlighted area!! To make matters worse, when I call to tell them that the location on their map didn't match MAPQUEST, their customer service team had to send me to their "Express" team & waited 20 min before hanging up! I did it twice before saying "Screw it," & "Don't plan to use their hotels again."

DO NOT USE HOTWIRE. I made a reservation and on my original searches the correct date was requested. Somehow, the reservation was made for the wrong, very random date which did not show until I confirmed. I have made 6 calls with wait times of 30 minutes each (one was for 42 minutes). As soon as customer service answered and were aware of the problem, they hung up all 6 times. How is that customer service? I am currently trying again and have waited 24 minutes. Unbelievable. I have tried and tried to fix the error. HOTWIRE is not able or willing to do anything. Do not use this company!!!! I have used other companies with satisfaction. I, therefore, have spend $185 on a room that I cannot use and cannot afford to lose the money. It is very distressing to me. They don't care!!! I have emailed a comment and request for help to their "customer care" and no response either. I do not want to cancel, I just want to change the date.

While booking my car reservation the information about no refunds did not appear until after they had my money and as fate will have it the event I booked the car for was postponed. I did not want to cancel my reservation, I just wanted to push it back. No such luck. This organization just takes your money with no negotiation. It would have been ok if they charged for a change but they wouldn't consider it. I also book other portions of my trip through Travelocity and they took care of me - no problem as long as I re-booked with them. BookingBuddy also allowed me to book with no financial commitment. I wish would have used them for my car. No more Hotwire for me. They should be call blow your money.com.

Well, after looking for airfare I decided to try Hotwire, found several choices and one that was low fare but didn't show the flight times until you booked the flight. I was flexible so I thought why not. So I pick my days to leave and return, after booking and paying for the flight. I get the schedule for the flight times, and to my shock the return flight put me back the day after I wanted to get back. Called customer service. Was told that because I choose that cheap flight It was non refundable, non changeable and I was out of luck.

I booked through Hotwire looking for a hotel and I specifically choose to get a hotel from the 3 star collection and when I saw the examples of the three star collections I saw that it was an acceptable list so I went ahead and booked. Only to find out the "3-star hotel" I got was actually not a three star at all and it was not even a 2 star. The hotel had horrible reviews, the rooms were very dirty with hair on the pillows. I called and spoke to three different people plus a manager from Hotwire, all of which were very insensitive, did not help me at all and all they did was repeat themselves over and over.

I thought I rented a car from Hotwire for 08/10/2015. However when I got to Hertz they said it was actually for 08/24/15. They refused to help me or make any changes or give me credit So I am stuck with a 198.00 credit card charge and when renting at the counter it increases considerably so my new rental was 265.00. Needless to say the car cost me $463.00. I was told both by Hertz and Hotwire that this is how Hotwire makes money. They offer low rates because they know they will make a lot of money on people's innocent mistakes which now I think is a ploy. I have used them a lot in the past however I will never use them again and I would suggest you do not.

Hotwire promises (from their website): "From top-rated hotels, to last-minute savings on cheap hotel rooms, Hotwire offers thousands of hotel listings each week to choose from. Whether you need hotel reservations close to popular destinations, or if you're already en route we negotiate deep discounts from great hotel brands to help you save. So whether you're looking for a five-star hotel, a mid-range listing, or just need cheap hotel rooms to be a crash pad on your city break, pick Hotwire. You'll get the name of the hotel right after you book, and at a ridiculously low rate. You choose the neighborhood, star rating and amenities. What's not so secret is the awesome deal you're getting. And sometimes you'll even find a higher star rating for the same price you would pay on retail sites."

I can honestly say I have never felt the need to write an official complaint about any company until today after my recent nightmare with Hotwire regarding my itinerary # **. Shortly after booking my trip with Hotwire on May 22, 2015 I noticed I used my nickname Jay for the booking instead of using my passport issued name Jason. Noticing my mistake and wanting to avoid any issues with international travel, I called Hotwire on May 26th. I spoke with the service rep Amitch, whom agreed that it shouldn't be an issue to change my name. After a 45 minute call, and a transfer to a supervisor Teddy, I was given case ID ** and the assurance that this change would be made.

I got a room through Hotwire. When it showed the hotel it was only a 3 star hotel even on their list - Quality Inn. So I called Hotwire. I got a representative who put me on hold to wait for a customer service representative. I waited over 15 min and hung up. I called back and told the person what had happened. She (Maggie) put me on hold again. I waited 20 min with no response and hung up. We got to the hotel. The check-in person was barely civil. We went to our room which looked nice and clean until I went in the bathroom. The shower had soap scum all over. The handles were even very scummy. Hotwire is joke! They do not have 4 star for a 2 star price as advertised. I call that false advertising!

I booked a room in Nashville for $ 334. I read the reviews of the address of the hotel and it had many reviews of being filthy AND having bedbugs!!! I tried calling the number on itinerary and got an offshore agent (judging by the accent). When I told her the problem she said please hold and AFTER 40 minutes I hung up and called back. I stated I would like a stateside agent not offshore and the agent promptly hung up on me! At this point I have not had my room cancelled or my payment refunded! I had a problem earlier with week with my reservation not being sent to the hotel and check-in took an hour of calling and facing the reservation. DO. NOT. USE. THIS BUSINESS!!! Very very dishonest people and they are not on American soil. BEWARE.

Hotwire refuses to credit money to my account after an error was made on their end by one of their agents. Records indicate the error and due to the error I have received an access of bank fees. I am seeking a refund of $60 and they refuse to assist. The hotel that was book initially was not the star rated guarantee I booked for and upon cancelling that reservation I was informed my refund would be immediately credited back to my account so I could book somewhere else. 7 days later I still don't have that refund.

By putting in the fine print HOT RATE - That's a lie. It's nothing HOT about it! It's a blatant rip off!! You are telling me I'm getting a great room for a Discounted price!! Well yes that would be a HOT RATE. THIS IS NOT THE CASE!! A one star room with a HOT RATE policy that states oh well that you don't agree with bed bugs And that the hotel has no idea of my reservation! I can safely say that on the reviews for this hotel there are numerous of complaints that prove this site to be a Gimmick.

First time I've used Hotwire. I've used Expedia, TripAdvisor and other sites with reasonable results. NOT Hotwire!! I clicked on the 50% off button (sales speak was that big hotels didn't want people to know they rented so cheap). I selected the deal when it said the reviews were 4.5 approval from customers. Then they give you your hotel's name once you pay. Not only did I not save 50% - It cost me more to go through Hotwire than to go through the hotel's website AND only a 3.5 approval rating from customers. SO BAD!! Save yourself the frustration and run. Don't walk away from Hotwire.

I bought a ticket to go to my god-daughter's wedding in Chicago. The morning of my trip my car was stolen so no way to get to the airport. I live 3 1/2 hours from Albuquerque. I called Hotwire and got the proverbial no refunds, exchanges etc. My brother, (father of the bride) had to buy me a new ticket at the last minute which cost over $700. I asked "can I use the back half of the ticket from Chicago back to ABQ" and again "no, when you missed your flight we cancel the whole reservation." Never again. This $372 trip cost me over $1000, no thanks to Hotwire.

I booked a room with Hotwire for the night I needed the room and once I put all of my information in an error message appeared stating that the system was having issues and no charges would be made to my credit card. When I checked my bank account the $75.00 charge from the room had been drafted from my card, however no room reservation was provided to me. I immediately called Hotwire and was on hold for a long while and then when the representative answered, I explained the issue and she immediately again placed me back on hold and did not return to the call. I was on hold for 40 min with no resolution. I now have to dispute the charge with my bank.

I booked a hotel in San Clemente, CA. When it was revealed what hotel it was after purchase, I found that it wasn't a hotel at all, but a room in someone's house. I called them immediately and asked to cancel the transaction. They said no. On Google I found someone's post that said the hotel manager had called Hotwire on their behalf and canceled their transaction and it worked. I did the same. Several days later I received the refund to my credit card.

I was getting ready to book a room online at the Best Western. My son came in and suggested I use Hotwire.com. He said I could get a 3 star hotel and after I picked the price I agreed to, I would see which hotel I got. It sounded like I could get a deal so I did it. I chose a 3 star hotel in a certain town. After agreeing with the price, I was shown the hotel I received but I was shocked to find out that the hotel was not in the town I specified. The hotel was 25 miles away from where I was going!

I booked a hotel from Hotwire for $222. When my credit card was charged $358 it didn't make sense. I attempted to call their call center and after waiting for over two hours on hold the person just hung up on me. I called back, waited again for a ridiculous amount of time. After getting through I was asking how did the price go up by almost $140!? The rep told me it's a pending charge and will go away within 3 days, if not then call back. (When I asked what the pending charge is and how much and what for he had absolutely no answer for me.) So I have received no payment back. I was on the phone again for over two hours, the rep refused to put me through to the manager and claimed that I didn't have a Hotwire account and I need to call Expedia. (My credit card paid HOTWIRE... not Expedia!!!!) Clearly not considering I spoke to you 3 days ago and my itinerary number was found.

Hotwire.com -- Never use this company unless you want to be stranded. I booked 2 rooms for Myrtle Beach, SC on 8-1-2015. I got my email confirmation for the rooms so 8 of us headed out. After getting to Myrtle Beach, Hotwire called and said the rooms were not available so they was going to put us in a different hotel. So they charged our credit card a second time totaling 1,100 dollars and then told us there were no rooms anywhere in Myrtle Beach and it was going to take them a few days to credit back the money. We had no place to go and had to drive an hour outside of Myrtle Beach to find a place to stay on our own. I was on the phone for 4 hours with this company trying to fix the problem with no results. They ruined my vacation!!!

I just rented a car and since the very beginning the service was horrendous!! The guy on the phone is totally unrespectful and he is the same guy on the counter, answering the phone in a very bad mood the whole time. To complete the fact they charged me with extra mileage when the confirmation clearly stated unlimited mileage. So instead of being charged for 60CAD a day I ended up paying 140CAD. Totally unacceptable. I'm pretty sure I'm not the only one in this situation. I feel this "Payless Company" is stealing my money. Do not use!!

I went online to book a hotel, as I was going to have few extra guests in my house, and I placed the date for the next day, and once I processed the payment with my credit card, the date came for 3 weeks later!!! I called immediately the Hotwire. And after they placed me on hold for 55 minutes, yes almost one hour, they said they couldn't change the date or refund the money. I explained that I did NOT want the money back, only the correct dates, and even after talking with the supervisor, they seems to not understand as they speak Indian with a very heavy accent that I barely couldn't understand! They asked me to a $500 extra (the 2 rooms were $800) to change the dates!!!

I spent a total of 5 hours trying to get this resolved so they could do nothing for me. I was on hold an hour a time when I called them, recorded on Skype so no exaggeration on the time. They placed me on hold for other departments twice then a supervisor. The supervisor would only help me if I could send a Screenshot of the exact reservation showing me it said CAD on the site when we log in from Canadian IP's. What happened is you log in from Canada to Hotwire.com and it shows prices with a big CAD beside it. I saw a good price, clicked book, it still showed CAD and when I booked it sent a confirmation showing just $127.58. The price I expected but they then billed my Canadian credit card as USD and it cost me $170.00 CAD. They say I should have know the final bill was US as they are a US company but as it said CAD all along I did not know this and they wouldn't help.

I've been waiting 3 hrs to talk to someone. Never again!!!!!! Booked a room that stated was a 2 and half star but gave me 2 star. I got "disconnected" and haven't been able to get anyone on the line since.

I was interested in making a reservation through Hotwire in France. The website didn't have enough information about the hotel. So I called a customer representative for Hotwire to inquire whether the hotel had air conditioning which is a necessity for me. I also wanted to make sure the bedding situation was going to be adequate for my husband and me. The representative assured me that the hotel had air conditioning and that the bed would be adequate. The representative also said that for this reservation I had 45 days to cancel the reservation without penalty. After I found out the name of the hotel and looked them up I discovered the hotel did not have air conditioning and only had sofa beds or bunk beds in the room.

I booked a car rental through this rip off site. My wife had an accident so I canceled the rental 12 hours before she was to pick up the car. The rip off site said not only wouldn't they return my $270 dollars but I also could not reschedule. Hotwire sucks and I hope they go out of business ASAP.

My boyfriend and I traveled across Canada this July. After driving for over 24 hours from the west coast we decided to stay the night in Thunder Bay on our way out to the East coast. We booked online with Hotwire who linked us to the Travelodge hotel. We paid approximately 60 dollars for a room with a double bed. When we got to the hotel, the lady at the front desk said that she had no rooms available and that "this happens with Hotwire sometimes." She was nice enough to call another hotel nearby who accommodated us for the same price. However, I had to pay again at this new hotel. THEREFORE, I was encouraged to call Hotwire, and let them know that Travelodge didn't have any rooms available for us. My boyfriend and I called and we're on hold for over 45 minutes THREE times.

Made a reservation for one night, paid $180. When arrived to the hotel management told us no reservation was made on our behalf. Tried to reach Hotwire for two hours - Hotwire never ever gave any response. Contacted them by their message system - no response. Result - had to leave, after having paid $180 per night. STAY AWAY! Use Expedia instead. Never had any problems like that with them.

I have a major complaint about Hertz and it may be the reason that I never use Hotwire again. I reserved a car for my wife and daughter. Since you can only put one name as a driver on Hotwire I put my wife. When she went to pick up the car she wanted to add my daughter (age 29) as an additional driver since she would be doing the majority of the driving. The additional cost was a staggering $13.00 a day, a 65% increase in the daily rate of $20. This is 100% BS since the only thing their website says is you can add drivers for a charge. They should say for a significant charge. If auto renters are going to rob the patron then people should know about it or they should not use them as a preferred provider. I have used Hotwire for years but next time I will start going direct to the service provider.

I booked a room last minute through Hotwire. When we got there everything was fine. We ended up going straight to bed and I woke up a little over two hours later due to being itchy. When I began to look over my body and noticed bites all over my body I went straight down to the front desk and let the man know. He then proceeded to look at a list that was hanging on the wall and said, "We haven't had a report of bugs in that room." To which I replied, "so you have had reports in other rooms." He then said "um um um um I can't say" and asked if we would like another room.

I tried to book a flight on Hotwire.com on 1/15/15. It refused to finish processing due to the "Verified by Visa" page failing to connect. I called the customer service number on the "Contact Us" page and followed the prompts to get assistance with "Flight Reservations." The woman I spoke with first assumed I was calling about a hotel, then told me repeatedly they don't handle flights on the phone and I should use the website. When I requested some recourse because the website wasn't working, I was put on hold for approximately five minutes, and then hung up on without further response. Several attempts to call back led to an excess of five minutes waiting and no one answering the phone. I put in a complaint to the BBB and lo and behold, received a prompt response. I was given assistance in purchasing my flight and was told that $25 would be added to my account for my next flight in apology.

I booked a car rental reservation with Hotwire in July 2015. I was given the amount in which I would be charged for during the booking. When I returned the vehicle, my wife and I were charged separately by Hotwire and Hertz Rental Service. I contacted Hertz to resolve the issue and they stated they honored the reservation. I was charged $268.00 by Hertz and $370.00 by Hotwire. After being hung up on multiple times by Hotwire, I filed a complaint with the BBB. Only to find that Hotwire feels that it is okay to charge their customers two times and refuses to give me a refund for $370.00. Is this even legal? I will never use Hotwire or any third party for bookings again. Hotwire is a scam!!

Booked a hotel reservation five months in advance, for seven days stay in a hotel in Jamaica from July 30th to August 6th. Unfortunately my husband had an citizenship appointment on August 5th, as soon as we were made aware of this we contact Hotwire to cancel our reservation. They told us our hotel was non-refundable because we got it at a discounted rate. The fee for the hotel was $1500. I contact the manager for the hotel, he told me the money was refunded back to Hotwire so I would like to know why haven't Hotwire refunded the money back to me. I have called customer service so many times they still can't give me an answer. They told me the researching team will contact me. It has been three weeks.

I booked 2 rooms for 2 night with Hotwire. The 1st part of the experience was horrid, I was in tears. I get my confirmation only to find they have booked for the wrong nights. We are still on the phone and he tells me he can not change them. I request 2 doubles in each room, I am told to call the hotel. Hotel says "You have to make those requests through Hotwire." I call Hotwire in tears. They correct the dates and add my request, advise me to purchase the insurance (and I do) but the changes increase the price by $100.

I called Hotwire directly to book a hotel during a very busy weekend in NYC. I called as oppose to doing it online because I wanted to make sure it would be handled properly. I was very surprised that the specialist was able to find a room. I asked her to make sure she had the accurate information, and she assured me all was good. When I arrived at the hotel with my family, confirmation number in hand, we were horrified to learn the specialist booked it for a different weekend altogether. I immediately called Hotwire. There was a 30 minute wait. When I finally got someone on the line, they "accidentally" disconnected me.

If I could rate zero I would! The biggest scam site! Clicked on the hotel that said available to book and it went ahead and charged my card to soon find out that hotel was never available. Talked to multiple reps about getting my funds back immediately and nobody could help saying I have to wait 24 hrs. And since it's a Saturday I have to wait 48 hrs! I'm now stuck out of town with no hotel and no more money bc they took all I had. Spoke to reps who called themselves supervisors and still got nothing resolved! They were extremely rude. I'm appalled at the customer service. Terrible.

I have yet to go on my vacation but I'm so angry. Wish I would of searched up the reviews here. I made the reservation with a agent on the phone. They have the same deals as they do online. Anyway I was told a different price on the phone and was charged another on my card. When I called these people it took 5 hours! And the worse part with no resolution the guy blamed me. He asked me if I found it cheaper after the fact and he wouldn't understand or acted like he didn't understand that the lady overcharged me without my consent. Anyway I had to report this to my card. Makes me so upset that these people think they can get away with this!

Book a flight and hotel - hotel great, flight over charged by $300 from Hotwire through Spirit Airlines. All I said and people who was on the flight with me was never again. On the same flight I paid triple for others paid $89 for round trip. Was misrepresented by a Hotwire rep when ask how was airline - horrible leg room, charge $52 for carry on and checked in bags. They don't even give you a drink of water. Flight may be on time, may be not and you're told "Oh well", I just can't believe Hotwire.

I reserved a flight with Hotwire.com, and I was quoted a price of $337.99. I was told that Hotwire had to check to see if the ticket at $337.99 was still available. I was told it could take up to 24 hours to confirm. I checked back twenty minutes later, and I got a response that the price of the ticket had changed. I expected the price to be higher, so I was curious as to how much the price had risen. When I went into my reservation to check, I saw that the price had dropped by about $45, and that I was actually charged the updated price of $293.37. I thought to myself, how nice, Hotwire is true to form where they try and get you the lowest price. Just to confirm, I contacted their customer service department, and my adjusted price of $293.37 was indeed confirmed, and I was told that if there was an issue that it might be from my bank because they were only charging me $293.37. Great! So I thought.

I would give them (Hotwire.com and expedia.com) a million negative stars if I could. They are same. Unfortunately I had to give 1 star. Hotwire.com has the worst customer "DO NOT CARE" Service in the Universe. I can't even say customer care because they don't care for customer at all. They are rude, careless and irresponsible for what they are saying or committing to the customers. I made reservation on worst ever website Hotwire.com which never got completed and my CC was charged by hotwire. I spent more than 10 hours talking to my credit card company, hotwire (waste people), hotwire credit and debit dept, Etihad airways for which I booked flight.

On July 2, 2015, I booked a Dollar Rental Car through Hotwire. In the search, I put in pickup at the Kona Airport (KOA). The search should have returned only the Kona Airport. When I request a car from KOA, I expect to get a car from KOA. I made a reservation only to find out that the pickup was at the King Kam Hotel (many miles from the airport). There was no way to tell that the address shown was not the airport and was the King Kam Hotel. I had to rebook with Dollar at a substantial increase in cost. This constitutes unfair and deceptive business practices on the part of Hotwire. I expect a refund of the difference in cost.

Last Sunday I made a booking with Hotwire for a hotel in Richmond (KY) and received the name of the hotel after payment. Within 25 minutes I had found the same named hotel/dates/type of room on Hotels.com at a cheaper price. I immediately emailed Hotwire and since then I have not been able to obtain an acknowledgement or refund. I am now asked to phone the US which is impracticable for me based in Barbados. They of course have ALL my contact details including phone and credit card details.

Arrived in Indianapolis at 10:00 pm to find that the hotel La Quinta Inn had no electricity, no lights, no hot water, no internet. Four other hotels we contacted were all full. We eventually found another hotel the next morning and moved there a few hours after check in. Hotwire refused to speak to me about it and after being on hold more than an hour, was sent an email stating that their decision is final and they will not refund my money even though La Quinta Inn stated that they would fully refund all money to all guests.

Everyone should know that Hotwire's price guarantee is garbage and almost worthless. With Priceline if you book a Express (the same as Hotwire's Hotrate) or are Successful at Bidding for a hotel and the price goes down, you can contact them all the way up to 12 midnight the day before your check in to file a best rate guarantee. With Hotwire, you have only 24 hours AFTER you book the hotel to file a best rate guarantee. I booked a hotel in Bali and now the hotel is offering a LOWER rate directly than the Hotwire Hotrate hotel.

Booked 3 night local hotel stay. Requested pool, free breakfast and pet friendly. Hotwire offered special to choose hotel unnamed but gave comparable to Comfort Inn and Ramada Inn. The MOTEL I was sent to had a green pool in July, no breakfast, added fee for pet, roaches and mice. No refund no exchange.

I attempted to use Hotwire for the first time to book a hotel room for 3 nights in Washington. It looked okay so I figured it was worth a try, which unfortunately turned out to be a huge mistake. I used the website and input my dates and hit "confirm" on a non-refundable booking, taking special care to ensure the accuracy. Immediately after I confirmed the booking, the confirmation sent to me had the wrong dates booked (why this can even happen on a website, I cannot understand).

I booked with Hotwire.com for the first time this past weekend. I'd heard only good things about the blind booking so I wanted to try it. To my dismay, it didn't work out so well. The hotel was AWESOME and the rate was ok but when my family and I arrived at the hotel, the room that we were placed in could only fit 1 adult. When I booked with Hotwire, I specifically noted that I was traveling with 2 adults and 2 children. Their guarantee says the ROOM SLEEPS THE NUMBER OF GUESTS SELECTED… When I reached out to the front desk at the hotel, they explained that they'd received the booking for only 1 adult and assigned the room that was available. They were full and could not move us in to a bigger room. As a result, my children had to sleep on the floor. I called Hotwire's customer service the same night to see if there was anything that could be done. I was on hold for a total of 3 hours that night and finally told to call back the next day.

They promised rate at least 40% off, it was actually 10% higher than rate on hotel website for general public for same reservation. Spent more than 4 hours trying to negotiate simple fix Hotwire reps say they can't do anything, only higher ups can. Worst part, # hours wasted with no result, following their refund policy. Why not empower reps to make changes?

I wish I were smart enough to read this website before booking!!!! I live in Cambodia. Booked flights for my wife and I that unfortunately connected in Atlanta, USA which requires the purchase of a Transit Visa, cost $160. We did not understand the Transit Visa requirements until after the purchase. I called Hotwire and what nightmare to change the flights. I ended up changing just one flight because of the cost. 8 phone calls later and $15+ in phone call fees I finally got it done. They put you on hold forever (I think hoping you will go away). They charged me an outrageous $'s and blamed the airline, NO CREDIT for the original our purchase.

Trying to take a 4-day trip on a small budget. I tried using Hotwire for a cheaper car rental. It is not worth it. The little you save is not worth the headache. They refuse to work with any schedule changes or other issues. I ended up paying double what I should have after all was said and done. Don't use Hotwire. It might look cheaper on the surface, but if you hit any snags, you're outta luck.

I booked for a hotel near the airport of Washington DC and the system sent me to a hotel in Chantilly, VA., 30 miles from Washington! I'm very upset with this, it ruined my whole weekend and my family.

I put in very specific dates for travel, Hotwire changed them. I didn't notice the change. There was no additional verification process to ensure booking was accurate. Tried to call- 90 minutes on hold, told they were keeping my $216. Email said call again and wait. I will be contacting hotels as well. Worst site ever.

Long story short... There have been a couple of changes in my flight and they couldn't find an alternate flight that will work for me so I agreed to just cancel the itinerary and they also agreed that they would issue me a refund. Apparently, there was a process to get a refund. They contacted the airline and told me they were going to ask for an authorization to cancel itinerary (whatever!!!) and call me back. Never got a call... So in total, I probably called almost 20x. Spoke with different people including team leads, supervisors, and they are a pain!!!

I made a reservation for a car through Hotwire. When I arrived at the car rental place I tried to add a person as a driver, because I couldn't drive due to my recent accident. I was told I was not allowed to add a person and that I could not get a refund. I had to pay not only the Hotwire price but had to pay for a rental from the car rental place.

Similar to many other people, I booked using the Hotwire option where you find out the name of the hotel afterwards. The website says 100% customer recommendation rate and even when I was reserving the hotel, the gentleman on the phone raved about the 100% recommendation rate. 100 percent of TripAdvisor users have never recommended this hotel, neither have Hotwire users. How does this company get away with this? Can we band together and bring forward a unified complaint to get this false advertising stopped? We need to do something. This company uses fraudulent practices.