Hotwire Reviews

I booked my car about 1.5 hours before actual scheduled pickup. When I got to the airport, was informed they had not had any cars since around lunch which was 7 hours prior to my pickup time. Wound up having to take a van which greatly increased my cost on gas versus the car I had scheduled. Nobody could have cared less, not even an "I apologize." Honesty and good customer service is a thing of the past and more especially with Hotwire. The reason I had to come to this site to review, the little survey space Hotwire allows, lets you write about ten words, in other words, they could care less about your feedback and they don't want to hear about it... We know we suck.

Attempted to book a specific hotel from their mobile app, searched the property name and booked the reservation. When I got the email confirmation it was a different hotel. I called immediately and, long story short, they ultimately tried to change me to the originally requested hotel at a price higher than I could get on my own. I canceled with their hotel (Red Lion) and booked at the original property on my own. They would not refund my $281 and I have been unsuccessful (so far) disputing the charge through my credit card company. Hotwire customer service is awful! The operators barely speak English and seem incapable of problem solving. If you have an issue, they put you into a phone queue that NEVER gets answered. It was necessary to select "book new reservation" prompt to get anyone on the line.

I booked a package deal on the phone (I record all my calls) and the agent told me I was going to be in an all-inclusive hotel. When I get the confirmation it says "no meals". I called back 3 times to correct their mistake within 10 mins after checking the email confirmation. The first agent I spoke to could not find my reservation. She transferred me to another agent who did not know how to change anything. I was transferred 2 more times and repeated myself again and again. I was told they could not cancel it, (even though I bought refund insurance) and that I need to call the hotel themselves. I called the hotel and they had no idea why Hotwire told me to call them. I called Hotwire a second time and was transferred over and over about 3 more times. Everyone I would explain the situation to kept telling me they did not know how to cancel or change the hotel reservation and would transfer me to someone else.

I just booked a hotel and it was a computer error to the one I chose. It was less than 2 minutes when I called. I was told that they (customer service) can help and I was told that they cannot help me that they were sorry. I was stuck with a hotel I do not want. I am asking for people to start a movement to stop us hiring people from other countries to handle U.S. problems and booking. I hate what Hotwire has become. Tell everyone and please help me fight Hotwire.

I reserved a full-size SUV, which according to Hotwire is a Chevy Tahoe or similar. On the morning of pickup they insisted a Chevy Traverse was an equivalent. Chevy themselves list the Traverse as a crossover. After many months of emails I could not get Hotwire to admit they misrepresented and I never did get a refund.

Hotel booking NOT equivalent to identified hotels. Hotels in our secret 2.5-star collection -- Holiday Inn Express, La Quinta, Holiday Inn and Best Western. Booked me and my family in a run down Motel 6. Funny how that works. I've used Hotwire for years and never had an issue. The online reviews for the hotel are terrible with photos. I spoke to "management" at Hotwire and they said that they can't do anything. I have to check in first and then call and complain. What are you going to do for me then? "Well we will make it right." Not sure what that means.

On Monday, October 10th 2016, I booked a hotel reservation online through hotwire.com. I booked 12 nights at the Marriott in Key West, FL. On Wednesday, October 12, 2016, I arrived at the hotel and proceeded to check-in. To my surprise, the hotel front desk personnel told me that Hotwire.com had cancelled my reservation that morning and that I have to contact them to resolve the issue. I contacted Hotwire.com, spoke to one of their representatives who told me that they cancelled my reservation but did not give me a reason why they cancelled it. Furthermore, she told me that Hotwire.com had refunded me in full. However, when I logged in my bank account, I did not see the refund register in the bank records. The Hotwire.com representative eventually was unable to help me so she referred me to another representative.

I have called 4 times. I reserved a hotel room online and paid through Paypal. On Oct.5, 2016 the $ was withdraw from my banking account and Paypal sent the money to Hotwire. Hotwire keeps telling tell there was a "problem" with the transaction. Hotwire customer service rep just hung up on me when I asked to speak to someone who can speak English clearly. Somewhere Hotwire has screwed up and my $148 is gone. I have called Paypal 4 times as well and they tell me the transaction went through and the $ went to Hotwire, WHERE IS MY MONEY? Hotwire ** me over with no hotel room, now I have nowhere to stay, and Hotwire kept on $148?

I went on Hotwire today, October 11, 2016 searching for 3 Star hotel in New Orleans. I was happy when I saw hotels like Holiday Inn, Crown Plaza and Sheraton pop up but what did I get - Days Inn in Gretna, Louisiana. I immediately went to view the hotel and it was nowhere close to a 3 Star hotel. Other guest had posted their reviews and some had posted pictures of the dirty appearance along with nasty toilets, peeling paint, etc. I immediately contacted Hotwire and asked for a refund which they refused stating I agreed to a 3 Star hotel which I did agree to in New Orleans, NOT Gretna. Days Inn is not a 3 star hotel.

I have just had my first experience with Hotwire, and it was just TERRIBLE! I've booked a car through Hotwire because I've found very good prices. I booked a car for 1 day for $37.58, including the car damage insurance they sell for $9/day. I went to the Hertz stand at the the Pittsburgh Airport. First surprise: The insurance Hotwire sell to not cover ANY damage to the car, although they claim it on their website, I had to pay $59 for the insurance. Second surprise: The rental value was different. According to my reservation, the value of the rental was $29. I was charged $40. Third surprise: I had understood that wall payments were made through Hotwire website, but I was charged for everything on Hertz. I hope Hotwire do not charge my card. I tried to argue, but Hertz said that it was a problem between Hotwire and me. I have to pay $112, instead of the $37.58 Hotwire informed me. Hotwire is just terrible. First and probably last experience.

Please beware!!! Hot rate special car rate bull crap. They give you the option to select this special car rate but it's not honored at most rental car companies, such as Dollar Thrifty, who are the same company. You pay for a compact yet but so called has the option to select a larger car for the price of a compact, yet when you get to the rental counter, you are told you can only get a compact really. And sorry fraud BS Hotwire only respond by saying "I'm sorry but the rental company has their option to choose the car." So why do they give you the option? If I wanted compact I would have selected the compact. It's the slick way of renting out the compact by using false advertisement. This company is fraud. I will no longer go them. It's all full of bull.

We rented a room at the Capri Motel in N. Dartmouth, MA for 9/23 and 9/24 through Expedia.com for $110. I was a little concerned about it because the price was so cheap, but the motel had three stars so I trusted Expedia to only deal with reputable businesses. What a mistake! I was concerned about our late arrival time as we didn't get there until 10pm. There was a line at the registration desk with a man behind a glassed in security booth! There was a huge stain in the lobby carpet and the chairs were too filthy to sit in. My boyfriend noticed the condom display at the front desk before I did. We checked in and I told him we weren't bringing one bit of luggage into the room until we inspected it.

Through Hotwire I booked a "secret" hotel room on a Sale that claimed the hotel charged $289+tax & fees for Nov 23-24 2016 without the sale. I was finally charged $139 (includes taxes). The "secret" hotel was Sea Otter Inn and their room rate is $110 includes taxes (can be checked from their website anytime). My total cost through Hotwire was $29 more than the hotel actually charges. I called Customer Service and requested to upgrade my room else process a cancellation with Full Refund. They denied to accept it. We feel cheated as we were hoping for the best as it was our honeymoon. It is more than 50 days in advance and when called to the hotel - the hotel was ready to process a cancellation if Hotwire initiated it but Hotwire is not accepting the same. I have booked so many hotels for my trip through Hotwire and after I will never go for this website again.

Very dissatisfied with Hotwire. We had a reservation through Hotwire to rent a car and pick it up at the airport, which is an hour away from our home. When we got to the Payless counter, and we presented our Florida driver's license, credit cards, etc. they then told us we could not rent the car because we do not have a copy of our electric bill. We have been renting cars for over 40 years and never were requested to provide a copy of our electric bill. We drove all the way out to the airport and then could not rent the car we reserved. This was a total waste of 2 hours. We had to go rent a car somewhere else. We called Hotwire to complain and we also said that nowhere on our reservation did it state we had to bring electric bill. Ridiculous. Do not use Hotwire.

I booked a hotel room and when I have my credit card info the representative hung up on me. I never received any emails confirming my hotel I just book. I called again and was told I had no reservations so I booked the same room again. Come to find out my credit card was charged twice and on top of that they said they only had one reservation for me even though my credit card statement showed 2. Then 3 days later I had 2 fraudulent credit cards opened in my name over the internet. Now I have to pay for identity monitoring. Not worth it!!! Don't use Hotwire!!!

My wife and I booked a hotel via Hotwire, we have used Hotwire over 10 years, booking hotels from 5 stars to 1. We have never had big issues. Once we had an oversold hotel, where they provided 25 usd for inconvenience. This time the hotel had roaches, tar on the bed, hair on the sink, bathroom dirty, bed sheets dirty. We told the hotel that we will not stay in it and contacted Hotwire. After 20 minutes waiting for an agent and we parked in a gas station Hotwire finally answered the phone. The lady could not help us to book another hotel, regardless that they issued a refund and we agreed to pay for the hotel. Then she lied because they said they will issue 25 usd for the inconvenience. The bad part is that the supervisor after the 3 call and after we have to do again a new reservation via Hotwire the lady could not do it even when we said the hotel, address and price.

I called customer service 6 times and got transferred all 6 times and got hung up on 3 of those 6 times. Each call I had extremely long wait times. The 3 times that I finally got through the transfer, the next person said they were going to help and put me on hold and never came back. The manager picked up the phone on accident and immediately hung up on me as soon as he realized I wasn't who he thought I was! The whole reason for phone call was because they booked me 3 weeks after the the day I was supposed to stay and the only way I was able to stay was because the hotel spent 45 mins working on a solution to what they said is a common problem from Hotwire.com. They also advertise prices they can't honor. I had to pay the difference to the hotel.

I made a room reservation online at Hotwire website on a secret hotel sale on August 1, 2016 in the afternoon. While when I process my reservation online, the price was listed of $65.00 per night in Sarasota FL area. After a few minutes while input my credit card information to submit the process, I found out the price jump up from $65 to $76 per night. That’s the price that I was not expecting. Perhaps, the transaction was jump from low to high like stock market? I also purchased their insurance at the same time for cover hotel. Traveling lost at Hotwire, it was another extra $26.00. When I found out the price came out to what I was unexpected, I called to Hotwire customer service to cancel the online transaction but rejected by the representative and told the insurance was not covered.

I reserved a car, last minute in a hurry. I called to make the reservation... I was told it would be a Chevy Impala or Ford Fusion size... I was given a Chevy Cruze!!! OMG... and now HOTWIRE says it's Enterprise Car Rentals issue because ENTERPRISE charged my credit card, not Hotwire! WOW. They lie and give you their B.S. line about "maybe not the same car, but whatever they have." DON'T RISK IT. DON'T EVER, EVER, EVER USE HOTWIRE. They are bait and switchers and refused to give me a credit. I am disputing the entire charge until they resolve it.

My wife and our family made a trip to San Antonia September 6 2016. I used Hotwire to do the air and car rentals. The air flight was fine but once arriving in San Antonia had to wait 1.5 hours for the shuttle to pick us up going the Advantage. Then once at Advantage was told I had to pay $50 extra to pick up the car even though I had paid in full when make the reservation through Hotwire. I called Hotwire to get this resolved but was place on hold for 1.5 hours more. I decided that to not hold up everyone up waiting and paid what was now $35 dollars so I could leave with the car. Today September 29 I checked my bank statement and notice there is an Advantage charge of $165 more for the car rental. I called Advantage and they say that it is an Hotwire charge not them and calling Hotwire they say it's Advantage. I'm not getting anywhere. What can I do to get this resolved?

I went to book a hotel room through hotwire.com and thought I was getting a deal however the only thing I got was 480.00 stolen from me and no hotel room. Their customer service isn't even run through the united states and the phone number they give you to supposedly fix the problem is an answering machine with a computer generated voice. You can leave a message however no one returns your calls. Hotwire needs to be shut down and the owners should be jailed for all the fraud they get away with.

Hotwire "Fully refundable" only true if you live in US. I booked a hotel for three people for $9155 Canadian. I cancelled 17 minutes later but only got refunded $8661, which means I lost $494! Tried talking to customer service but they blame my bank (TD Canada Trust) and my bank blames Hotwire. Whatever. I booked a FULLY REFUNDABLE hotel and lost $500 by cancelling within 17 minutes! Will never use them again. Stupid me!

I booked 2 nights with Hotwire and at the same time I could get the hotel in other website 20% cheaper. They charged me US dollar instead of Canadian dollar which was a difference of $125. What a ripoff.

I booked a "secret" hotel room that Hotwire claimed the hotel charged $130+tax & fees. Hotwire charged $103+tax & fees. The "secret" hotel was Holiday Inn Express and their room rate was $89.99+tax & fees. My total cost thru Hotwire was $24.71 more than the hotel actually charges. When I called to ask for them to credit my card for the difference they refused. They will only refund in "hot dollars" which must be used on another Hotwire booking. Hotwire is a scam and I will never use them again!

I booked a car for use to drive from Charlotte to Asheville NC. After making payment online I noticed that I booked a care for use only in Charlotte; which wouldn't work of course. So I got a ride otherwise to Asheville and called Hotwire for a refund. Their answer not in so many words, but this was the message from them: "There is NO refund unless we made the mistake." There was no recourse. I just paid for a car I didn't use on Charlotte. I will NEVER EVER use Hotwire again. When I told them this, it didn't seem to matter whatsoever. Remember this the next time you use a booking agency.

I traveled to Las Vegas after my hotel room reservation was confirmed twice with Hotwire. When I arrived to the hotel they said there was no reservation and that they were sold out. Hotwire agent kept me on the phone for 90 minutes and did not believe me or accept to speak with the receptionist and instead was waiting for some guy not answering his phone calls from corporate. He then called the receptionist of the hotel front desk after nearly two hours and she informed him they didn't have a reservation. After over two hours, he said he will book for me to make up for it, then hang up on me. I was left stranded with no hotel room and wasted more than 3 hours between the hotel and Hotwire, and ended up with no result, but wasted time. You owe me a hotel room, I didn't get to enjoy my travel, and was screwed because of your service. This is a minus 10 service, worst hotel booking in history. You deserve to go out of business.

I wanted to get a hotel room for me and my boyfriend just to get away from the house. Well Hotwire had these hidden deals and you don't know what hotel you are getting until you pay. We got the Rodeway Inn in Sptbg, SC. I guess for $44 you can't complain but it was so nasty. After we went out to eat we came back to listen to some music and have a few drinks. We ended up just going home because the bed was gross as was the carpet. I have learned my lesson and will not be dealing with Hotwire ever again.

One week after reserving a car rental thru Hotwire for 5 days at $260, they sent me an Email advertising a cheaper rate for the identical booking, $199. But when calling the Hotwire number, they were adamant that since they already HAD my credit card payment for the FIRST booking, which is ALWAYS NON-refundable, they would NOT consider making a new booking at the cheaper rate! PURE, DISGUSTING SCAM TACTICS!

I have read many negative feedback on Hotwire and thought it was just people over-reacting. I should have taken their feedback more seriously. So, here is mine for you. I looked into the Canadian website to book a flight to Europe. I even called the customer service centre to confirm that the price quoted online was in Canadian dollars. Yes, it was definitely in Canadian dollars, said the agent. I went ahead to book the flight by following the links. I got a shocker when I noticed my credit statement showing the amount was in US dollars and I ended up paying more than the next best price online. I have been given the runaround by agents and managers at Hotwire. They're definitely not taking any responsibility and so I am never going to book with them again. And, I hope that everyone out there be really, really careful in using Hotwire. I recommend avoiding this outfit.

After several rude "specialists" hang up on me 4 times I gave up in renewing my reservation. I called the 5th time and another specialist put me on hold to "verify some information". I have been waiting now for 15 minutes. It cost me $130 but I hope the people who will be reading my review will NOT bring their business to this company. It is HORRIBLE!!! They don't deserve to be in business.

Rented a car through Hotwire for 1 am at the airport Cincinnati/Kentucky international. When we arrived we discovered the place was closed. I was very specific that we would arrive at 1am. They rented me a car knowing this place was closed. I then called Budget Rental Cars and they advised me to never use them as this has happened many times before. They offered me a car at another location for the same price even though this wasn't their mistake.. I'll never use Hotwire again... lesson learned!!!

I have been dealing with these people since July 26th when I made the reservation. I asked for a hotel in a specific area code and I was given a hotel in another city miles away. I called immediately upon discovering this issue, but representative wanted me to repay and then be refunded, that would screw up my whole plans. Now no one wants to help me. I tried disputing with my credit card company, but they are going by Hotwire terms and conditions. So I just filed a complaint with BBB. Customer care reps are very rude and disrespectful. I know they are able to refund me because I've had it done before... so I don't know what is the big deal right now.

They advertised a hotel as a 3.5 star rating on their hot deals. Once I did the reservation and paid for it, I found that the hotel's overall rating is even lower than the 3.0. When I called them, they said since it was a hot deal, it cannot be refunded or changed. Basically a complete false advertisement. Their hotel ratings do not match with the actual rating of the hotel.

I booked a room with the Inn of Chicago on September 5th of 2015. There was a problem with the room and they advised they would purchase dinner for my girlfriend and I. I presented the receipt to the front desk. They advised the refund would have to come from Hotwire as that was how I paid for the room. I have contacted Hotwire numerous times regarding the refund, have contested the charges with Discover and nothing has happened.

Never ever go through Hotwire. They are bogus. They do not tell you that Hertz is going to put $800 charges for a three day $25 rental a day should have cost barely over $100 dollars. Never trust either company.

Received $80 in hot dollars after a hotel did not provide free wifi service & I had to pay for it. Was told to apply my hot dollars toward my next reservation. Spent over 2 1/2 hours on the phone, being transferred several times (one time to Expedia.com). Found a rate on a hotel's website that was cheaper than the one offered on hotwire.com. Told that Hotwire did not guarantee the lowest rate. Spoke with David ** of the Hotwire Corporate Office. He didn't know what hot dollars were - never heard of them. Some agents could access my account; others could not. So, made my own reservation & couldn't apply my $80. Posted something on Facebook & a Hotwire rep suggested that I call & speak with a travel specialist. As if 2 1/2 hours on the phone wasn't long enough. Not sure if posting here will do any good, but I intent to let everyone know that Hotwire has terrible customer service.

I rented a car and purchase the vehicle insurance for trip to go out west. Unfortunately my plans have changed and I return the car early by about a day and a half. I was only looking for a partial refund. But their explanation is that there are no refunds no transfers no nothing so although it wasn't very much it's still a disappointment that you can't get a prorated refund on what you use.

I have been trying to change one flight. Have been on the phone for 2 hours and 17 minutes. No changes yet. On my 4th person as well. Really how many supervisors are there. Will never ever use them again. May have some of the cheapest rate but service has a lot to be desired. Once you require a person to help you, you may as well shot yourself. That is how bad the service is and absolutely mind boggling that this outfit is still in business.

I never take the time to write reviews, however, this experience has been so disturbing that I am trying to save as many people as I can from a similar experience. Hotwire falsely advertises "free cancelation". As soon as you book, you receive a confirmation stating otherwise. I have now spent in excess of 5 hours trying to get my money back on a hotel reservation that is still 2 1/2 months away!!!

I booked a hotel and did not realize they had changed the dates I need the hotel. I called within 5 minutes to see if I could get the dates corrected and to avail. They would not change the date. I visited the hotel and it was not what they had described but they charged me anyway. I will NEVER use Hotwire again. A bargain is not a bargain when you have to deal with people not in the USA. Customers DO not use this company. They are a RIP off.

Hotwire has great deals and the website is easy to use. However, if you need to cancel or change a reservation, flight, etc. you will be SOL. Not easy to change or cancel at all. Have been on the phone for 25:13 so far and counting...

I want this review to go VIRAL and have the entire web know about NOT BOOKING WITH THESE **. I want this company shutdown and no longer in service. This company needs to be shutdown immediately. Do not book with hotwire. Do not book with hotwire. I called 10 times and was transferred to customer service. I never made it there because I was put on hold for 2 hours each of the times I called. I reserved car rental with ALAMO through HOTWIRE and ALAMO stated that major credit cards are only accepted and all I had was debit card. I did not take car rental. Now I am on the phone as I write this review. On hold now for the past 20 minutes and no one has answered.

I purchased a hotel room as well as the cancellation insurance. As I should have done, be sure to read the fine print! (Actually, I don't think this part isn't even in the fine print at time of purchase.) If you need to cancel, you have to submit documentation of your reason for cancellation (e.g., medical emergency), and they determine whether the reason is warranted. They make it nearly impossible (tons of calls, forms, time on hold) to succeed. Ends up NOT being worth the small amount you will save on the hotel. I either have to keep the reservation, or I am out over $300. Why did I bother paying extra for the cancellation "insurance?" If you really want to use Hotwire, the insurance will only help you in cases of what they consider a true emergency that can be documented, and even then, it's up to their discretion - not guaranteed. Notwire.

Placed a BLIND BID on a HIDDEN Property Hotel rated at 2.5 stars thinking that the property would be somewhat comparable to other properties listed as 2.5 properties. The property on (Riverside Drive in Macon, Ga) was listed as a hotel but was in fact a "MOTEL" and a dump. Meaning: the bed almost rolled over on me. They ran out of wash cloths. Maintenance did not knock before entering and walked in on my half naked girlfriend. Other guest hung clothes out on the railings to air dry. They made no attempt to provide room service. The receptionist was talking to her boyfriend on the phone while I waited for fresh towels at 10 PM.

I have a long weekend in Germany coming up and decided to book my hotel through Hotwire as it appeared to be a good deal... Now I am out $332 and had to spend $600 booking a hotel through another site. I input my destination and dates into the website and clicked search. Little did I know that after the search populated the dates were automatically changed. I wasn't aware of this and went forward with inputting my credit card information and booking.

Wish to cancel a car reservation over two months in advance yet Hotwire insists on charging a $50 cancellation fee. No rental car company charges such a fee for a cancellation so far in advance. Will never use this site again!!!

I accidentally booked with the new "Hot Rate" category. I needed to make a change on the reservation (not cancel). I was told rudely and bounced around by several staff members that they were unwilling to help me because the "Hot Rate" includes in the fine print that no changes to the reservation are allowed. Despite my greater than 100 reservations in the past - no allowance for a regular customer was offered. I am now done using Hotwire. Rude Company Employees!!! DO NOT USE HOTWIRE! DO NOT BOOK USING THE "HOT RATE" FEATURE!!!

Had to cancel a hotel and flight trip for which their trip insurance was purchased. Was kept on the phone over 3 hours. Three different agents had 3 versions of what would be refunded. In the end no refund was issued for flight. Was told a credit would be issued and had to be used within a year, and only through Hotwire. The agent "Ky from Corporate" would not provide a written confirmation of the cancellation or the credit. Only issued a verbal provided case number.

Hotwire is a scam. They are deceptive and care nothing for their customers. I purchased trip insurance in case I had to cancel. They will not refund as they have microscopic print that says a whole bunch of crap.

I am a Canadian who booked a room in Toronto Ontario on Hotwire.ca. All of the prices listed were in CAD and I found one for $96 CAD. After tax and booking fees it came up to $122, which is only $16 less than booking with the actual hotel but that was fine. However, they charged me in USD even though the listing specifically said CAD. It ended up costing me $161 for a room that was only $138 through the hotel. I called 3 times and played phone tag, being transferred from department to department with 40 minute hold times each time. Every time I spoke to someone they said that they were unable to access my booking for one reason or another. Do not EVER book with these scam artists.

BEWARE: We booked a room for the night electronically. The confirmation came back with the "wrong date." Which absolutely was their fault as the default setting on the site was the current date. We would have had to change it to get a different date. They tried to charge us an extra $50 to rebook in the same hotel. They said we could not be refunded unless: First, we rebooked through them, then waited until the date of the original booking passed and then, they would mail us the refund.

I made a 2 night reservation on the Hotwire.com website, against my better judgment, since I had a very bad experience previously when they reserved a room for me 40 miles away from my specified geographical location. I lost money on that situation, and even though I went to the room, it was such a poor quality hotel, I turned around and left. I talked myself into trying Hotwire one more time to give them one more chance, but they failed miserably. I reserved a room that was supposed to be 3 stars at a discount rate of $50.00. I have gotten quite good hotel rooms in the past from other sites, so I assumed that might be possible again. But I was so wrong. The night clerk was very rude and insisted that I pay a fee of $150 for incidentals or I would lose my reservation.

Purchased a Hotel room online. Was charged for the room, never received the itinerary and was told wait 3 to 5 days and if I didn't use the room I could dispute the charge. I wanted to use the room but did not know where the room was neither did Hotwire and my credit card was now pending a charge so I could not book another room for 3 to 5 days.

Purchased allianz insurance through HW at time of hotel reservation $10 extra. Due to reunion change of date had to cancel and reschedule for week later. Did!! But HW and Allianz refuse to reimburse the $155?? Hotwire phones not working and Allianz in CS in India and cannot hear me. 12x?? Called. Hotwire is Quick to take your $$ but no effort to ASSIST with unforeseen difficulties, WILL NEVER USE AGAIN!! Go Booking.com or Priceline who stand behind their contracts!!

When searching for a hotel for a trip to Edmonton on Tripadvisor, we followed the link to Hotwire because it was listing the hotel we wanted for a few dollars less than the other sites. Once we arrived at the website the price was even better (by about 10 per night on average) so we booked right away to ensure we got a room. Fast forward a couple days where I look at my Visa bill and discover that I was charged in USD, not CDN as was implied by the comparative pricing links. I ended up paying $250 extra by going with this site. I followed all the same links just to see if I missed something like the price having a USD beside it. Nothing by the prices but if you scroll around in the top right hand corner it has a USD (that cannot be changed) and at the very end when you are processing there is some subscript mentioning USD.

I tried booking for specific location by the green shaded area. It wasn't until after I had paid and booked the site that it had redirected to somewhere 30 minutes AWAY from my desired location. ALSO CHARGED ME US DOLLARS. I was charged 3 times for a location I did not pick and $13.06 over than what the website is saying... My receipt does not even indicate where these hidden charges were... I tried calling 3 times, you end up talking to somebody who barely speaks English. They either put you on hold for 35 minutes or hang up on you. BEWARE OF THESE SCAM ARTISTS.

Their site has an option for cancelling a reservation when booking a room and their policies on cancellation are hidden so you book the room thinking you can cancel with the insurance that you paid extra for. NOPE! I assisted a buddy (Scott Temple) of mine who was at work and booked this for him. The people at Hotwire.com are scammers and do not allow you to cancel a hotel reservation even if you bought the insurance. We booked and tried to cancel 6 to 8 hours after that. They have a very pathetic policy hidden on their page that pretty much doesn't really allow you to cancel with the exception of just a very few exceptions.

My two children and I had been traveling 12 hours. We finally made it out of the mountains to Ohio turnpike I-80. I finally had signal and went to the mobile website for hotwire to book a hotel for the night. I had to use the "Use Current Location" option as I didn't know the name of any local towns in ohio. I choose a Hotel that was $65 and only 14 miles away. I paid for it and when I received my booking. I saw it was for New Castle, Pennsylvania... 68 miles in the opposite direction!!I call within seconds to cancel the booking and got an operator who spoke very broken English and said that they would Keep the money for my booking for 1-3 business days and then charge me again for another room if I booked over the phone with them for my immediate location but could not get me a room for that price.

I am livid. I live in Canada. I was looking at Hotwire rates for hotels in Montreal, Canada. The Hotwire rate is posted as $89. Only as the booking was going through did the website show that the fare was in US dollars. Oh la la. I tried to hit cancel as the transaction was being processed but it was too late. I immediately called their helpful. After a 20-minute wait, I spoke with an agent who kept saying, "Our default rates are in US dollars. You should have modified the currency."

Reserved a room at a hotel in Dallas for the weekend via Hotwire. My flight was diverted and I was unable to get to Dallas since DFW was closed due to weather. I tried to call Hotwire but they had me on hold for 40 minutes. I hung up and emailed them instead to see if I could get a credit NOT REFUND for the 1 night I was going to miss. They wrote back and asked for flight info, etc. I sent it back and they returned with an form email basically saying "you're screwed and don't bother us". Several years ago a similar situation occurred and Hotwire was wonderful and won my business. However they have changed and now so will I. I might have to pay a little more in the future for a room but I know most hotels allow you to cancel due to severe weather.

So I booked a car a week ahead of time for when I needed, I planned on picking it up at my destination airport. I arrived right on time, gave Hertz (they are also responsible) my name, saw my name on their reserve list, and was denied a car due to the fact that they didn't have one. A huge part of the blame for sure goes to Hertz, seeing as how they're physically responsible for giving away a car that has been reserved. BUT, my main complaint with Hotwire is how they treated me when I called for assistance. I had hoped I would be shown some sympathy seeing as how I was stranded at the airport with no means of travel anymore...

Booked a hotel room through Hotwire.com, they never disclose there was a booking charge through the hotel. When checking in, was requested to pay a booking fee of $31.80. Was group of couples, one has called hotwire. They have told him they wasn't aware of this charge. They verified with the hotel, then they told us, they are going to give us a credit for such amount. They have solved that matter with one of our group, even gave him more credit. When I called Hotwire, they ask for a receipt for the charge in order to submit the claim. Another call they refused to do such claim. Have called several times, explaining that one of our group was able to get the credit, they refused to allow me to give them his itinerary number to verify. Very upset for such a customer service. I personally took it as a non fair customer satisfaction.

I booked a flight to Atlanta December last year. For some reasons, I could not make it so I let them know a week before my flight schedule. They said I was fine and the amount for the ticket they could keep me as credit for a year. Last month, I called and tried to book a flight with them. What they do was transfer my call to different departments and I got disconnected during transfers. I thought it was just technical problem so I called again and again. Until I realized they never gonna give me my credit to use. Goodbye my $500. Waste of money, waste of my time. This company is just a **!

I did online travel package to go to Toronto from Calgary on July 29, 2016 but I didn't realize I was on .com not on .ca. I did add my credit card everything but I realized it is too expensive - for four days I did change my mind before I completed. I try to cancel it and try to go back, the system didn't let me get out. I try to call the customer service. The guy said cancelled. However I am short $42.00 dollars because of exchange rate. First of all it says 24 hours cancellation free. Second I try to cancel it then. I try to contact them. Finally they told me to send the receipt. No one follow up. I called yesterday - the manager or assistant manager said nothing they can do. Yes on my part I didn't realize I am on American website but when I fill the form as soon as I add the credit card. I didn't even press complete I suppose to get out but it is a trap. Second they have the worst service ever. One day I have to wait 40 minutes, don't bother following up.

You book a hotel and I cannot find anything that tells you that you may have to pay a parking fee. I used Hotwire to make a good deal but having to pay an extra $14.00 a day it isn't such a good deal anymore. I called them to point this out but it fell on deaf ears.

I booked hot-rate hotel in Hotwire for my upcoming stay in Bend, OR. The hot-rate deal said that we are getting room for 107$ (204$ value) and final amount came as 268.60 for 2 rooms. I have given rooms in Comfort Inn and Suites, Bend, Or. I went to the hotel's website and tried to book the same room and I was getting them for 277.07$. That means they saved me 8.47$!!! That's big hot deal of a saving! I felt like an idiot after I made this booking!!! Way to go Hotwire! I will make sure to not use your website again for my future bookings.

We booked two rooms at Baymont Inn at Cave City, KY for Friday, August 5, 2016 using Hotwire. We got "assigned" to smoking rooms, even though we did not request them. The rooms absolutely reeked. We would never sleep there ourselves, let alone allow our 12-year-old son and 19-month old daughter to sleep there. We requested a switch. Adding insult to injury, our traveling companions found a cockroach in their restroom. The very unsympathetic front desk girl refused to switch our rooms, or give a refund, since they already had our money. She claimed they had nothing to do with putting us in smoking rooms. She called her manager and supposedly he refused as well, though we have no way of knowing since the phone conversation took place right in front of us but in another language.

Well I wanted to give my sister a great time for her 24th birthday July 10th. I booked through Hotwire in hopes of making things great for us at an affordable price. I purposely paid 326.00 for a double queen or suite. When I arrived they only had me for a queen. I had myself, my sister, and my boyfriend. That was unacceptable. I was not accommodated for the amount of people in the room. I called Hotwire for them to fix it.

I had purchased a ticket for my father and mother who are traveling to Mexico. I clearly remember wanting the 7th of August and I remember because I was booking 2 different flights and my wife helped me. Well I never received an email with confirmation. I thought no Biggie it should come in later or maybe tomorrow! I work long hours and so didn't have time to wait on the phone to call and have someone assist me. So I finally called in to confirm my booking and find out my date were switched to the 8th!!! Very disappointed.

We booked a hotel for our anniversary that was labelled 'boutique' with 4.5 out of 5 stars. It was a 'secret' hotel released only after paying. Turned out to be the 'Radisson Blu' - a remodeled downtown chain hotel, not 'boutique' in any meaningful sense. When we checked in we found the biggest dust kitty I've ever seen and the room reeked of disinfectant. The agent at the counter offered an 'upgrade' but the larger room smelled of stale cigarettes and chemicals. We left the hotel and went home. About $160 with tax gone. I emailed customer 'support' and after brief conversations with two agents who were unable to help and about 40 minutes on hold, Hotwire hung up the call. Their claim about the hotel was false - it was not 'boutique'. The hotel was below standard. Their 'customer service' is anything but. We, obviously, never use them again.

Reserved online for Microtel in Buda, TX. Went smoothly, no problem checking in. However, later I saw Hotwire charge was $114 while the hotel receipt showed $94. I called Hotwire and they graciously refunded the difference with no hassle.

We booked our flights with Hotwire because they offered the lowest price; I had always used Expedia in the past with not one complaint. Yesterday our flight was cancelled due to weather. When I called from the airport to 'file a claim' I was told by a representative of Allianz (don't know if this is for real as I have not checked them out yet) they had no record of our insurance, Hotwire Itinerary number, name. Then he told me he could only find it with the CC number that had been used to pay. Even after hesitating because I felt uncomfortable with the request, I gave him everything including the security code. Arghh. This morning I got on Hotwire to retrieve the itinerary and check the Insurance; it's gone. After checking it several times after purchase I know it was there. NEVER USE HOTWIRE - GO TO EXPEDIA!

I had to get to Troy Montana on a family emergency. I used HOTWIRE because I have never traveled before. From the beginning it was a terrible experience. The flight to was late to meet next flight out. It caused them to have to put us on a flight 10 hours out! Stuck in Denver for 10 hours and day of family situation missed. Due to the flight time the rental car wasn't available. We were outsourced for the car and not refunded yet to this point. Required a larger car due to being in mountains and got a tiny compact car. Horrible. Didn't even hardly hold our things.

I bought a hotel in Hotwire discount rate. When I finished the purchase (that is "blind" until you put your credit card number), I had a Huge surprise of payment almost twice of the price that was showing in the booking.com. I didn't like the hotel (was far from my expectations) and also pay a lot more!! I tried to refund the difference but didn't have an answer it. I am writing to express my terrible experience in Hotwire. I Hope that Hotwire could respect the customers more and solve my issue. Please refund me or cancel the trip as soon as possible.

I booked a hotel in LA through Hotwire for 2 nights on 7/27/16. After I paid in full, an email confirmation about my booking was sent to me which stated that it was guaranteed for late check in and no reconfirmation is needed. On the night of our arrival, I found out that there's no reservation made under my name in the said hotel and they were fully booked that night. I called Hotwire customer support and a female staff told me that she will call the hotel.

Got a hotel on hotwire.com. Will never use them again. 1st I told the lady on the phone I want a hotel as close to the park I was bringing my family to. She sent us almost 45 mins in traffic out of the way. Also when we get to the hotel room I go to sit on the bed and one side of the bed flips completely over and I fall on the floor. Not cool. Understand that it's not Hotwire's fault for the bed issue but now I have been on the phone with hotwire for over 2 hours and not one person can speak the english language or how to spell. So here I am being transferred to the 5th person. Not a happy person right now...

I had booked a hotel on Hotwire.com for 4 nights in Vancouver. Hotwire claimed that I was going to get 4 star hotel at 30% discount. Within 30 min of booking I checked hotel I was to stay in. It was 3 star hotel. Also I was charged $500 more if I had booked direct with hotel. I spoke to 3 customer service representatives -- very rude and not at all helpful. I would not recommended to any who are planning to book holidays. Also trip insurance is a scam. They offered me $16 Hotwire credit.

Worst place ever. Hotel fell under 3 star hotel and was nothing close to it. Rooms smelled. Tub nasty. Drug addicts walking around. I walked in then walked back out. Called Hotwire back and was hung up on, waited on hold about 40 minutes & transferred 3 times. Will never use them again. All reviews are online.

I had one of worst experiences with Hotwire. I travel a lot and I have used many different website to find the best deal on hotels and everything. I just a book a hotel and just finished with the customer service. When you book a hotel through Hotwire, they don't show you what exact hotel you are booking. It shows different options like Red Roof, or Days Inn etc. And you will never see what hotel you are going to stay until after you pay. And then I found out that the hotel that I got was a hostel that you wouldn't expect by the optional hotels that they promote.

They do not let you know that you cannot cancel the reservation, while booking. DTPA. I added a day and was told I would not have to return the car and pick up another one. A lie. NOW I am under call review. It is like talking to a script. Could of had a customer for life by just adding a day to a reservation. Also person lied. Said no manager available as well as transferred to Avis and a different car rental.

I booked my honeymoon to Florida, unfortunately I broke my ankle so couldn't fly there. I called to cancel the flights and accommodation. A week later after no contact I called back to discover that they only canceled the flights. Due to this I lost my money as it hadn't been cancelled early enough (even though I called them on time to cancel). I have spent hours and made numerous phone calls to them. They still haven't sent me the information I need to give to my holiday insurance company! Basically they have stolen €4000 from me, poor company, please avoid!

Simple story. I booked a hotel through Hotwire. Never rec'd a confirmation email. Called them and was told my hotel was "confirmed" and there was no need to reconfirm. Arrived at the hotel. They had NO RESERVATION AND NO ROOMS AVAILABLE FOR THE EVENING. Called HOTWIRE from the hotel front desk. Hotwire reconfirmed that I had a reservation until we actually got a person on the phone. 3 phone calls later they admitted to but could not explain their error.

I went for my trip, and returned the car as arranged. Everything was perfect.

Trying to get a good deal for a flight from Saskatoon Canada to Winnipeg. Also in Canada, when you go to book Hotwire has the lowest price only after you book. Then they tell you all prices are in US dollars. That little trick cost me a extra 40 dollars. Will never use them in the future. What a scam...

I booked with Hotwire and was told the hotel would be a 3-star hotel and it was not. When I checked in the check-in counter was surrounded with plexiglass. The room was suppose to be a smoke-free room and it stunk like a dirty ashtray and there were cigarette burn marks everywhere. When I went to get my bag from my car there were prostitutes standing in front of the hotel. This hotel is a dump and that is being nice.

When booking through Hotwire, I was booking rooms for 2 families. One family of 1 adult and 1 child. The other with 2 teenagers and 2 adults. When booking the 2 rooms, I tried to choose that there were 3 adults and 3 children and it would say it was too many per room (even though I had already indicated 2 rooms). So I assumed it was asking "per room" amounts and I just left it at 2 adults and 2 children. We arrived at a booked hotel to have only rooms with 1 king size bed. They brought 2 rollaways - one for each room. So our 6' tall family, slept one child on a rollaway and the other 3 slept in the king size bed.

On 7/9/16 I tried to rent a car through Hotwire. Unfortunately I should have remembered that last time I could not use my debit card with them. So a friend used his and it took him a month to get a refund. But on 7/9 my rental did not go through. I called customer service and actually got someone that spoke english and was told that my money would be refunded in 3-5 days. On 7/14 I called HOTWIRE and talked to 2 customer service reps and a supervisor. They could not find my record of my rental. Even though it was found on 7-9. Could barely understand them and was asked if I was sure if it was Hotwire. It was the worst customer service ever. Needless to say they could not find my records so I had to call my bank to fight to get my money back. Hotwire is a company I will NEVER use nor would I ever recommend them. They are quick to take your money but play games when you try to get it back. And the customer service stinks.

I booked through Hotwire many times without problems until 6/15/16. Reservation went through for a 3-star hotel. Charged my daughter's credit card 131.71. I then proceeded to contact the hotel to see about a possible late checkout. The phone number was a non-working number. I called Hotwire to have the number verified and she also said it was a non-working phone number and she would have to transfer me. I held over 32 minutes. Hung up and tried Hotwire back only to be told wait times were 30 minutes but if I left my number the first agent would call me back. Well they did but no live agent, holding again this time for 18 minutes. Repeated this, and the same no live agent, hold for 17 minutes. Frustration kept building. I decided to do some research and found out the hotel was CLOSED PERMANENTLY.

Called Hotwire because I wanted to book a hotel room in KC, but needed an accessible room and didn't know if that was possible to get. The customer representative told me the particular hotel I was looking at online had no accessible rooms, but she could find me one (remember, I could see no information). I told to go ahead with the booking, reminding her again of the accessible room, and also stating I needed the cancel insurance because of my MS. She stated "I had booked a hotel, the price, and the location", and I said "Does it include the insurance," and she said no. She had forgot (BIG SCAM!!). I asked again about the accessible room, and she it was accessible.

Tried to book a reservation for a hotel with Hotwire. When I submitted my credit card information, the wrong date and the wrong number of rooms were booked. I called customer support number for Hotwire. Over 2 hours total I was placed on hold. The customer support personnel could barely speak the english language. They could not repair my hotel booking. They said, "All reservations for this hotel were no refundable and no cancellations". Will NEVER book through triage or Hotwire ever again. Horrible experience. Horrible customer service!

It was a last minute booking and normally I always use Booking.com but this time I wanted to try something new. What a mistake! Hotel booked, received confirmation and hotel details. At the hotel first I had to deal with head shaking receptionist. They had to re-confirm if room is available. I asked them about the additional costs and details and they were not able to tell me. I should ask Expedia they say??? But yes, I booked on Hotwire and that's not what they saw. Trying to reach Hotwire since days...no answer. When I checked out I asked for the invoice and they say "No, it private" and I should ask Hotwire (which of course does not response). I will never use their services again.

I have made hotel reservation in Atlanta with Hotwire. I have made reservation for 4 adult with 2 bed. When I reach to hotel, I came to know that Hotwire made wrong reservation and they have booked cheap room which has only 1 bed where we cannot accommodate. I struggle a lot to get another room. I called Hotwire customer care but they are not able to help as they don't have any power or any authority. I spend at front desk for 2 hours and keep on talking on phone with Hotwire customer care. In the last they said, "you book another room and whatever is the fare difference we will pay you."

I tried to change a booking and they completely messed everything up. I'm so upset that I decided to use Hotwire to book my tickets. I finally got on the phone with a supervisor after 7 calls and they said that I would have to pay to change my flight in order to fix their mistake.

I generally stayed in hotel more than 4 stars. I specifically looked for hotels like this on hotwire. However I receive a hotel that is 3 star. Customer service is unreachable. I called them and the rep put me on hold for more than 30 minutes to load my account information. I don't understand how a person's account information can take that long to get.

Be very careful of Hotwire online booking tactics, what has happened to me can happen to anyone and in fact I've read a few instances of nearly the identical tactic occurring to some others when booking a car rental online. I'm sure a hotel rental is no different. Here's the tactic they illegally use: I needed to book a rental car from Minneapolis airport. I filled the required online info out. The first page is the car you want (standard, full size, etc) and the second page is your credit card info. After filling this out you then hit "book". In my case, the site returned a message and said "oops the full-size car option you selected is sold out". The only option they then give you to click on is "ok" which sends you back to the main page to pick another car and re add your info. At this point I closed the site as I did not want anything less than a full size. I then went directly to another site (Alamo) and booked the full size there, done deal.

I booked the hotel (Microtel Inn and Suites by Wyndham - Fort Worth North-Fossil Creek) via Hotwire and got confirmation. When I went to the hotel with my dad driving for more than an hour, the hotel front desk told me that do not have any rooms left and they even inform Hotwire about it. We had to make other arrangements. It was just a mess and inconvenience. Would stay away from Hotwire in future. They even did not bother to inform me on my cell # about the issue.

Hotwire booked me at a hotel that had reviews that said the hotel was mediocre. It was just a simple 2 night business trip so no big deal, all I needed was a bed I can sleep in, nothing more. Unfortunately, that was the overstatement of the year! The hotel had to switch me rooms multiple times because of spiders and roaches. Also, the rooms were extremely dirty and the door for the entrance did not seal correctly and had gaps at least a half inch wide. On top of the situation, before I was able to even know what hotel it was I had to book it first. Then I had to book the twice because Hotwire could not verify my address according to them. They were able to easily debit the money from my bank though.

I feel I was the victim of "bait-and-switch" on my Vancouver car rental. I filled in my dates, and clicked on what seemed to be a good price. However, at the conclusion it had booked 2 days instead of 5! I waited for an hour to talk to a Hotwire rep who repeated there were no changes and no refunds on my prepaid booking (not stated upfront!). I finally talked to an Alamo employee who found the Alamo number, which was not on the Hotwire booking. Alamo offered no solutions. My advice - AVOID HOTWIRE!!

I had inadvertently reserved a car a day later than my flight, I called Hotwire to correct the error. The representative spoke very little English. For 16 minutes she told me that no change can be made. After 16 minutes, she relented and allowed me to make a change. She then quoted me $6.00 per day more than the web page quote. I was told that I was not entitled to that price because of the change. Basically a penalty for changing. After much persistence, she "refreshed" her screen, and the correct price appeared. This transaction took a total of 39 minutes, which it should not have. I will never use Hotwire ever again, nor will ever recommend them to anyone.

The third bait-and-switch, and the last time we use Hotwire. The last three hotels including the Sawgrass Grand Hotel in Sunrise, Florida is a bait-and-switch. When booking on Hotwire, the page clearly shows the group of hotels we might have gotten - 3.5 stars: hotels similar to Hyatt, DoubleTree, Sheraton and Embassy Suites. The Sawgrass Grand Hotel is 2-stars at best. The room smelled like someone had smoked in it, even though they claimed to charge $250 if anyone did smoke in it.

To start with Hotwire service is pathetic. Since I set the tone, let me explain the horrible experience. We booked a hotel via Hotwire for July 2, 2016, with their best possible offer. Got confirmed at Econo Lodge Inn, 503 North J.K. Powell Blvd, Whiteville, NC, 28472. The email confirmation stated that we don't have to neither call the hotel nor Hotwire because it's confirmed and congratulated for taking that decision. With utmost trust on the verbiage on the email, we as a family travelled (which includes our 1-year-old daughter). After appearing at the front desk, they say we are not booked and couldn't offer any other room because it's a long weekend.

THIS IS AWFUL!!! I have used Hotwire DOZENS of times and NEVER had this happen. I am going to Ashville, OH, and Hotwire put me into a hotel that is a 42 minute drive from my destination! I was on the phone all afternoon trying to get someone to help me. I would gladly rebook with you guys but the only hotel showing up is a 33 dollar stinker with 2 stars and a 20% approval rate. Your overseas phone support hung up on me 3 times. I will not accept this. Since there are no acceptable alternatives I just wanted a refund this time so I can continue telling everyone about how great Hotwire is!

We booked two rooms for 4 adults and 4 children, not sure how hotwire can get rooms where smoking was allowed. We could not enter into rooms, so tried booking rooms in other hotels. After requesting so many times and waiting for 30 mins got one non-smoking room. All 8 people had to sleep in one room. Some on bed and some on floor.

I booked the Holiday Inn Vail Apex Hotel in Colorado for a three-night stay beginning April 5th, 2016 and prepaid for my stay through HOTWIRE. I paid in Canadian dollars. When I checked into the hotel, I gave them my Visa for incidentals. When I checked out, the hotel charged me for incidentals, but in addition to this, charged me for my hotel room, in US dollars. I realized this when I returned home, contacted the hotel and they reversed the room charge. Unfortunately, the exchange rate worked against me and the refund was $25 less in Canadian dollars. I have contacted Hotwire repeatedly to have them cover this difference - the customer care group is impossible to reach. They have deflected all responsibility and most recently they hung up on me. I would be extremely careful using HOTWIRE - if you ever have a problem they are hopeless to deal with.

I use Hotwire all the time and was truly disappointed. I booked a hotel and was told it was an outside pool. When I arrived there was NOT an outside pool and the pool that was offered was adjacent to LA FITNESS. The Crowne Plaza (King of Prussia). It was my anniversary and if I wanted to use LA FITNESS pool, I have a membership. I would have used my LA FITNESS membership. Totally dissatisfied! I was offered a $25 credit - NOT GOOD ENOUGH - my anniversary was ruined.

I made a reservation through Hotwire at the Crowne Plaza River Oaks in Houston, TX. I received my confirmation and the payment was taken out of my account. I then contacted the hotel directly to make sure there were 2 queen size beds in the room and everything was confirmed. When I arrived to check into the hotel, I was told that my reservation had been canceled. I tried to explain that I had just confirmed the night before and I had not canceled the reservation. I called Hotwire and the hotel called Hotwire and got the run around. I had to pay the hotel directly, although I had already paid Hotwire. The room that I was put in had roaches and they had to then move me to another room. I went to Houston to celebrate my daughter becoming a RN. Our trip was totally ruined, along with my blood pressure going up. I felt totally humiliated. That was my first time using Hotwire and my last time.

I was so upset with my recent Hotwire car rental. I made a booking from LGA one way rental returning in CLE one week later. I was given a price which was high but I realized one way will be more of a charge. When I rented the car at Thrifty - LGA, I was told that the price is $230 more!!? I called Hotwire and I went through step by step in my booking process and was told to email them to final receipt and they would deduct and reimburse it back to my cc. I emailed Hotwire my receipt and after a few emails and long long waits on hold they determined that they did nothing wrong and will not reimburse anything. They were very stubborn and rude on the phone. I have used Hotwire many times as normally it has not been an issue, when it comes to a hiccup (one way) they are a DISASTER!! BEWARE.

I recently booked a room at the La Quinta Hotel (Bush Gardens) Tampa FL and had to prepay the room. I needed to make a change on the date (not cancel) and was told by Hotwire their terms and conditions that stated once booked no refunds. I find this very odd to pay for a room, since every Hotel out there does not charge your credit card until you check in/check out. I then went to La Quinta's website and booked the same Hotel, and get this the same price with their terms and conditions stating that you must cancel 24 hours before check in. It looks like I will never use Hotwire again.

After travelling to London for the first time ever, hungry and exhausted, my husband and I discovered that our accommodations had moved around the corner and up the road. Not a big deal, right? Well, we went to check in and discovered that Hotwire had CANCELLED the first three nights of our stay with no attempt to let us know ahead of time. We called once and got disconnected. The second time we got someone and the employee said "We sent you an email." The email we got only told us that the rating of our hotel had dropped a star, nothing about cancelling our stay.

I booked a hotel through hotwire.com. It said parking was free but when I got to the hotel, I was charged $12/day for parking. I called Hotwire customer service and the rep said she does not see that on the website and only see "accessible parking". The rep was being real rude to me. I explained all the places on the website that I see "free parking" and she didn't care. She called the hotel and had me speak to the front desk on three way call. When we were asking if she was still on the line, she didn't respond to us and we were asking for her about 10 times then she finally decides to respond.

I booked a hotel through Hotwire for the Greater Downtown Denver area. I was planning a trip to Coors Field and wanted a hotel within walking/free bus ride distance of the park. Unfortunately, Hotwire does not reveal the name or location of the hotel until it is booked. Once I booked the hotel, I found out it is located over 5 miles north of downtown Denver. I'm guessing the actual address is Thornton not Denver. I even narrowed the search area to Greater Downtown Denver to assure I would be staying downtown. When I called Hotwire to complain, they refused to change the booking to a hotel that is actually located downtown. Hotwire kept telling me this is within their mapping area for Greater Downtown Denver. Apparently they expanded their mapping area to accommodate this hotel. I would not recommend using Hotwire if you actually want to stay downtown.

Booked a 3 star hotel in Amarillo TX. When I got the name of the hotel (Five Seasons Inn) I read the reviews on TripAdvisor. "Smells like piss", "found needles and ** in drawer", "please, please, please, stay away", "would not let my children sleep in the bed or take a shower", does not sound like a 3 star hotel or the Radisson as they compare it to. Plus they will not refund your money, not even under these circumstances. I WILL NEVER USE HOTWIRE FOR A HOTEL AGAIN.

I made a reservation on Hotwire for a minivan at the ATL airport to drive our family to FL, the vendor was Payless Rental Cars. When I arrived to pick up the van, the Payless rep advised me I needed a utility bill to verify my residence, since I was a "local" driver. My Hotwire confirmation clearly stated no need to confirm this reservation with Hotwire or Payless. Nowhere in the confirmation was there a notation to bring a utility bill. I was paying with a credit card so I was shocked they wanted me to provide a bill. No one carries a bill around with them. The Hotwire rep advised me this is policy mandated by Avis, which owns Payless.

I obtained a pet friendly hotel on Hotwire.com and when I checked into the hotel, I was charged an extra $100 for my pet, a small dog. I immediately asked if the amount was refundable and was told it wasn't. I objected, to no avail. I then contacted Hotwire and they wouldn't refund my stay at that hotel. I objected, since nothing on their site indicated this charge would apply to my pet. They said there was no way they could indicate it. I said that was deceitful to their customer. They didn't care and didn't care that I used their services on many occasions to rent hotels, cars, and for flights. I told them they were losing a good customer and they didn't care. All of this happened to me yesterday, and I obviously have a bad taste in my mouth from it today.

I booked a hotel for a one night visit to Burlington VT. According to the advertised location and price the hotel was meant to be between 0.2-7.2 miles from city center and $109. Upon booking I was informed the hotel was actually nearly ten miles and two cities away and the price would be 130 with taxes and fees and an additional $20 resort fee that Hotwire knew to include on their site but failed to add into the cost.

This was my first and last time using this site. I booked a two day stay at a hotel in Milwaukee, WI for my husband and I anniversary (credit card info was taken and all). I had to call within plenty of time to cancel just one of the days due to having babysitting issues. I called the hotel first and they said I needed to call Hotwire to make any changes. I called Hotwire and was told AT FIRST that sure we can drop one day. The lady even went over the rate for one day, confirmed the date the room type, ETC. She asked if she could place me on hold to finish up the change. After being in hold for 15 minutes she came back on the line and said her computer was having issues and she was waiting on her supervisor to come assist her (again I was placed on hold for another 15 minutes). Finally she comes back on the line and said the hotel is booked, there are no rooms, but yet my two days are still booked???

GPS bug on mobile site. When using the Hotwire site through the phone to book a hotel in Philadelphia, the "current location" feature gave me hotels on the other side of the world - in Germany! Of course I didn't notice until I had booked the room and received the confirmation email for a hotel over 12,000 miles away... When calling support they said they couldn't refund me and only gave me the option to transfer the booking to 1 of only 2 choices, even though their site showed a list of over 10 deals... The only affordable choice they gave me was a low-end 2-star hotel (the other choice was twice as expensive as my original one), unbelievable. I wasn't given compensation for THEIR OWN faulty product. Hotwire is a joke. Bunch of shameless thieves who use any opportunity to bank on their own customers.

Booked a hotel highly recommended thru Hotwire but when I arrived the place was a total dump with only smoking rooms. I immediately tried to cancel but hotel said I have to talk to Hotwire. Hotwire refused to cancel or change my reservation saying "all sales final." Needless to say I stayed somewhere else and will never use Hotwire again. Brutal customer service.

I booked my stay for the correct dates, it took 24 hours to get my confirmation email, and once I got it, it showed the wrong dates. I called, and they told me that it was my fault and that I can only get my money back within the first 24 hours. Literally horrible customer support. Absolutely will never ever even type the phrase "Hotwire" into even a text message ever again unless it's to let people know how truly horrible they are. They made off with my money and are laughing all the way to the bank.

I asked for a hotel in the Flagstaff, AZ area. The hotel I chose was supposed to be in the area near I17 & I40. When I booked it the hotel they sent me was in Cortez Colorado. This is just not right. Of course they just keep telling me it's non-refundable. Then they put me on hold for several minutes and then just hang up on me. They've hung up on me twice today. I just recommend people stay away from this site. Never had trouble with Priceline or Travelocity. Foolishly thought these guys would at least put my hotel in the vicinity of the area I requested. Don't know how this is even legal. Seems like fraud to me.

I have used Hotwire several times and have never been disappointed until the last 2 times. I have been given crummy dated rooms 1 in san francisco and now in seattle wa. My booking in seattle had so many bad reviews and looked seedy and nowhere I would want to stay. I was very disappointed. The 1st thing I would say about customer service is I don't understand why you outsource to countries that don't understand English. I had a very hard time understanding the lady I was talking to in India. That was very frustrating. The 2nd hotel I was given was just a tad bit better than the 1st one. I have to say I don't think I will use hotwire again. You are now on the level of expedia and that's not good.

BEWARE! BEWARE! Don't believe what you're getting. HOTWIRE Hotel Ratings are fraudulent. ALSO, HOTWIRE trick you with hidden fees you will not learn about until you reach your destination. Most of their 3 and 4 star hotels are rat-infested, run-down dumps. HOTWIRE does not include resort fees and others fees in their room rates which can be an additional $50 per night fee. HOTWIRE customer service stinks. They put you on hold for 40-60 minutes at a time with no good results in the end. They offer no refunds even when they breech their own contracts. BETRAYER OF TRUST TO THE HIGHEST DEGREE.

I just booked a hotel through Hotwire. I put all my information in and was quoted a price of $130 per night. I double checked everything: 3 adults, 1 child, 2 nights, dates correct, price is right. After I booked it, it changed my reservation to 4 adults and added an 80 fee on for extra guest. Still stating that the room was only 130 per night. I have seen an extra fee on all the other hotels I booked tonight $10 per night. This fee was not apparent until it had been booked. Con artists! I would have stayed somewhere else for $160 per night. NEVER USING HOTWIRE AGAIN.

I booked a 2-night hotel with Hotwire. When we arrived at the hotel (late, with an exhausted child), they had no record of the reservation and had received no payment. The hotel said Hotwire does this to them ALL THE TIME. My kid had been up since 2:00 am and it was 10:00 pm. Hotwire put me on hold 15 to 30 minutes FOUR TIMES!!! I had to get my kid to bed so I paid for another room at the hotel.

This will be kept short because I can ramble all day about how a company like this can still be alive treating customers basically like stupid idiots. I was trying to book a hotel and I asked my cousin what would be a good place to book. I was told Hotwire would find a great price but it didn't even find a better price. You basically make a blind bid on a hotel and hope that it's near the area you’re staying. I called the hotel I was booked at to cancel my transaction. They said they did but I wanted to reinstate the transaction because after researching it wasn't too bad of a distance. After waiting on the phone all day while trying to enjoy my vacation I couldn't reach any help and once I got connected I would get disconnected. Something this simple that even a monkey could figure out to reinstate a transaction after already being charged all you have to do is resend the number to the hotel so I can actually check in. What a waste of time. Terrible.

Lawd!!! These people have heavy accents that just don't listen to anything you are saying. You stay on hold 30 to 40 mins at a time if you have a problem. I have been waiting on my refund for 3 weeks!!! Nothing. They booked me a room with blood in it!!! This was at the Westin in ATL!!! My kids were expose to it. The Westin gave me my money back. I still haven't received any funds 3 weeks later!!! Just use Expedia!!

This company is thieving, heartless, and very deceiving. The descriptions and hotel star ratings are completely inaccurate which misleads you as a customer to think you are getting a great rate for a hotel up to par. Yes, the rates projected for 3 and 4 star hotels may seem amazing but best believe you are not going to get what you are paying for. As far as being heartless, they will not under any circumstances (sick, family emergency, etc.) consider refunding your money if you are unable to make your trip which to me is completely heartless and translates to stealing.

Hotwire & Expedia are the BIGGEST ripoff artists of any online service! Hotwire hide behind Expedia, their parent company, and both of these websites survive on ripping off consumers with air, hotel and car "deals"! They give star ratings to their filthy, rundown, unsafe hostels by calling them hotels! Entice you with "this is what the last person got" and then they hit you with Extended Stay motel as a 2.5 star rating. When you call to complain they say: Expedia has it a 2.5 star! How come other respectable web sites don't even offer Extended Stay as a hotel? The answer: Expedia does! Don't ever get a hotel, air or car from Hotwire or Expedia, you're in for a very pricey experience! Save yourself the troubles and got with a more legit Web service, your family will thank you for it!

Having a horrible time trying to get my situation resolved with Hotwire. I have spoken with Customer Service Representatives via email and they are not addressing my issue just providing back a standard response. Multiple phone calls! I went online and saw various recognizable logos when I clicked on a hotel deal of $85. Days Inn etc. This is a reasonable rates for these advertised hotels. I then find out I am staying at a low budget motel. I have done my research on this motel and the room rate is $50-$60 MAX! From all your competitors and the motel itself. I have to say even $50 to stay in such a motel is a rip off. The reviews are horrible. I have been grossly overcharged and mislead as to what type of hotel I would end up in.

HOTWIRE IS A JOKE! The customer service sucks. I called because I booked a hotel online in Okoboji IA for the 4th of July weekend. I'm not an idiot, I know how to do almost anything online. I chose the option to pay at the hotel and it said to enter my card info to reserve the hotel and that I wouldn't be charged until check in. After 15 mins I happened to check my back account balance and of course $600 missing. I called the customer service and explained my issue. They told me it's non-refundable and I can't cancel. I wasn't financially prepared to pay for the hotel yet but the guy I was talking to just said "Sorry can't help you" and hung up on me.

We assumed that Hotwire was a discount travel website; it is not. It guarantees matching the current price offered. Who knew? This was explained to me in an e-mail from Hotmail after I complained. We ended up paying more through Hotwire than we would of paid booking directly through the hotel, the same day we booked online with Hotwire. Plus, our trip is to a location of historic beauty. The Hotwire booking was in an industrial area with a view of hydro transformers. Seriously!

Reserved a car through Hotwire online, called customer service to make sure they had a car available at the specific location and was assured they did. Received email with confirmation number and details. Showed up at the rental dealership (Enterprise) on the reserved day and was told that there were NO cars available in the whole valley! And that they "hoped" some would be turned in by the evening. I went back to Hotwire and proceeded to book 4 cars at various rental companies and the reservations went through with no problem. Problem is...there are still NO RENTAL CARS ON THE LOTS! Family reunion missed because of trusting Hotwire.

I booked a refundable hotel room at the Stratosphere in Las Vegas. I used by PayPal Debit Card to pay for a $117.00 deposit. Someone at Hotwire stole my credit card information only I didn't know it at the time. Three days later they used my card at a WalMart in Las Vegas to charge 200.00. I had to file a police report, close my account, and basically go through the hassle of reporting this to PayPal to be refunded for the theft and receive a new card. I needed to cancel my reservation a few days later. I noticed it had already been cancelled! I never received my deposit. They claim I don't have an itinerary number and I do. Something fishy about them. I'm not wasting my time on them anymore. They are obviously a bunch of lowlife thieves. Karma will get them. NEVER USE Hotwire!!!

I booked a nonrefundable car rental thru Hotwire with a Sixt Car Rental. Later that day I went to Sixt website to find the same car as I booked for $31.20 less for the 3-day rental. When I went to Hotwire website I wasn't able to file a claim for the difference. I called the toll free # & after 45 minutes they decided I needed to take a screenshot of the Sixt website & send it to them on their email. I couldn't attach the screenshot or anything else thru their email account. I called them back & after 27 minutes on hold they hung up on me. Nowhere on their website does it say ANYTHING about screenshots, numerous calls, or numerous emails in order to get the "price guarantee". Bottom line is they did not honor their "price guarantee" & neither did they pay me the difference. BEWARE & use ANY other website but Hotwire!!! Oh & you can ONLY talk to someone in India. Great job Hotwire on using labor from another country rather than Americans.

Someone stole my credit card info and charged 165.71 through Hotwire. After calling them and being put on hold for over 25 minutes they tell me they can't do anything because I don't have my itinerary number. I asked "how could I. I didn't make the charges." All they could say was "without your itinerary number we can't help you". Stay away from them. Their customer service is run by very heavy accented people from the Middle East.

My experience with Hotwire has been the worst form of service. I booked a hotel through your company. Not only did you over book that one room, I had to sit in a hot car for 9 hours speaking to your customer service department that spoke barely any English. They were not only hard to understand, they were rude. Stated no, they would not help after waiting three hours. I was given the wrong relocation department. The only one that was willing to assist me was Chris. I find that really crazy after speaking to 15 different representatives that the only one that stayed on hold with me for two hours and wanted to help me was an American.

It been ** terrified experience with Hotwire. First of all these guys booked me an hotel where there is no vacancy at all and more I got to know from hotel they stopped business with Hotwire. I was with my little kid and wife in the middle of the searching for another hotel. Due to holiday all the hotels completely booked. I made 3 attempts to call you ** their customer service with each call lasting 45 min waiting. If the call gets dropped these ** don't have courtesy to return the call. I was made to wait again 45 mins. I have to travel 50 miles in the middle of the night with my family to find another accommodation. It was pathetic experience. Never want book thru Hotwire again.

Never use Hotwire.com. You will be passed between Indian customer service people who will keep you on hold for hours. Then you will get a smart mouth response from a ** lady named Kay. And you still won't get your money back. Just use Priceline or Orbitz.

I will never, ever use this company again. I had a trip planned and booked a car rental car, as I needed work done on my car. I learned that my car would be repaired five days prior to picking up the car. When I called to cancel, I was told there was a "no cancellation policy", because they had given me such a good rate on the rental. The only way to cancel would be a death or physical impairment. Now, I have a charge on my Visa for over $200 for something I do not need. What a rip-off!!! This is an average rate, and certainly no bargain! I have used other companies and this so-called "bargain price" is in line for their regular charges. What a bunch of crooks!! Buyer beware! Do not use this company unless you want to get ripped off!

I have used Hotwire for years. I used to love them!!! No more. Never, never! The information they provided on the hotel I choose was wrong and I was stuck with a totally unsatisfactory room. After an hour on the phone with three different people, they simply would not satisfy me - it was a total mind-** joke. Stay away from them.

Very dissatisfied with customer service! Beware HOTWIRE bookings! I just got burned by Hotwire!!! I booked a hotel for Ottawa while in Canada. After booking I learned (as is their normal procedures) that I would be staying at the Lord Elgin Hotel. Hotwire Total for 2 nights $510.26. That sounded fine to me until I received my Credit Card Statement and realized Ive been charged CAD $690.

I booked a 1-day rental with Hotwire and when I got to the counter at Payless rentals, they claimed that it was only an estimate. So instead of paying $23 dollars as Hotwire booked for me, I ended up paying over $70. I will never book through them or rent Payless car rental again.

I booked a resort through Hotwire. They gave me the total and said that there would be a $15 Resort fee. When I go to check out the Resort hits me for an $89 cleaning fee. I called Hotwire. They said yes. Down in the fine print there could be things that we don't know about. The only way that you can find the fees is not to go through their Hotwire deals but go to their regular site and pay full price up front. Otherwise they just show you a low price and then they can charge you whatever fees they want. I guess I'm lucky there wasn't some $500 go screw yourself fee. I have used Hotwire to book multiple things on this vacation however it will be the last time that I use them. I don't like unethical practices and trying to make their numbers look lower than everyone else but actually have hidden fees.

I just used Hotwire for the first time yesterday, and will never use them again!! I booked the fast rate/hot rate rooms in the Downtown Chicago area and then when they sent me my confirmation, it was a hotel booked 45 mins away. I called them within 10 mins of getting the confirmation as well as emailed them within 3 mins of getting it, to let them know there was a mistake because I did not book my room for 45 mins away when I only live 2.5 hours away. After endless emails, and calling more than 15 times, usually being put on hold for 45 mins plus then hung up on, I got a hold of someone who first told me they couldn't do anything and it must have been my fault, then getting hung up on.

I booked a car through Hotwire in my trip to the US and the rental agency charged me more than that given by Hotwire, ignoring the original price. In another reservation, the car rental co. simply said they do not have any car left when I contacted them on time. It appears that the rental car agencies in the US do not appreciate their contract with Hotwire.

Trying to cancel rental car and they told me no refund for me since I have hot rate rental car. Waiting for long time on the phone with supervisor named Jane and she told me the same thing, no refund. I called 3 days before the due date. I don't understand the policy on Hotwire, please fix this policy. My trip been cancelled and I will losing the money. I don't want to deal with Hotwire anymore.

I used Hotwire for the 1st time recently. I assumed they were a reputable company (not). I booked a rental car to pick up at Ft Myers airport, price was given as $300. Arrived to find no car at either of the airport locations, had to take a $40 taxi to another Hertz, was then charged $500 instead of $300. This happened in mid-Feb 2016. I have been trying to get a refund of $200 since then. Repeated phone calls and emails; they promised to send the refund, never did. I will NEVER use Hotwire again, and would strongly advise staying away. My "reservation" meant nothing at all and cost me $200 more than I'd planned to spend.

I travel a lot but have been hesitant to use Hotwire in the past. However, I wanted to give it a shot this time and boy what a mistake. I understand that the hotel examples listed under each star category are only examples and not a guarantee. However, while I had the option to book a 4 star hotel with category examples such as Hilton, Westin and Hyatt, I chose a 4.5 star and more expensive category with non-corporate examples such as Sofitel, Omni and Intercontinental. YET, after booking I was given Westin. That is not the same level or category. So I decided to call customer service, and this where the real disaster starts.

Hotwire does not disclose their deceitful fees. Just called to find out why so much fee. $98 for three night hotel stay, they are saying it's the hotel who's charging that amount. Not true. Just called the hotel and "only thing we are charging is the tax." Tax does not come to $98 for three night stay. Hotwire is not disclosing their charge after I asked many times. Frauds... Class action should be reinforced.

I recently booked 3 hotels with Hotwire using their blind hot rate system. Each time, the hotel was either the same price or substantially cheaper on the hotel website. Hotwire customer service was extremely vague and misleading about their replies to my complaints. They had standard responses to these complaints as though they happen all the time. Basically their prices are not prices of the hotel (as they appear to be), but simply an average of all hotels in its star rating. But this means that 50% of the time, you will pay more for the hotel than it is worth.