Hotwire Reviews

I hope I can give a review less than one star. I have two people who will live in that room so we prefer to have double-bed room. Before I made reservation, the representative told me that I can change that after I had the reservation. However, after I made the reservation, the Hotwire representative told me that I need to talk to the hotel. The hotel told me that I have to cancel the reservation and made another reservation for double-bed room, but if I cancel I can't get refund. I called the Hotwire again, they want me to call the hotel. ** bad experience!!!

The website for Hotwire said from $42 - $45 per day for a car out of Denver. When we made the reservation, a charge of $87.00 per day was charged, and Hotwire said that they could ask Hertz to cancel it - which would have been fine, but they told us Hertz charged a $50.00 cancel fee - and it had been less than 30 minutes since the reservation had been made. No way anyone should have charged a fee, since the website was totally bogus!!

Tried to book a reservation on the website, which held my funds from my account but provided no confirmation. When I called I was placed on hold for almost an hour. When I finally got someone on the phone he said my request must have been out of inventory and would take sometime to release my funds. I explained my reservation was for that evening and still needed a room. If I booked another room through them they would require to hold more funds. I explained that was not acceptable since they were holding money from a non-confirmed reservation. He placed me on hold in the middle of explaining without saying anything. After 30 mins on hold got a different girl who hung up on me when I asked for a manager. KEPT calling to get someone, stayed on hold for MORE THAN 2 and half hours. No resolution and still holding my money. How can a site access your bank without confirming service?? This is the worst service I have ever experienced.

I booked a hotel that said it was a 3 star nice hotel with all these amenities and when I got the name after I paid I went to the hotel's website to find horrible reviews for the last month saying it's dirty, rundown, rooms with water damage, etc. I called customer service right away. It took 2 hours to get someone on the phone and then I was told I would have to go there and have problems myself before they would do anything! My booking is only for 1 night so how can they fix it once I have a problem? I spent $200 on a place I don't want to take my 12 year old to and I can't afford to lose the money.

I made a reservation for my son to rent a car for a week. He was flying on a buddy pass and when after he checked his bags, Southwest told him the flight was full and they had no availability for another 2 days! I knew the reservation was non-refundable but I asked if I could pick the car up to use for the week and they told me they couldn't transfer the driver to me and I paid for the rental! I have used Hotwire many times in the past but I won't be using them after this.

I booked my hotel and flight on Hotwire.com. Big mistake, never again... The flight was great, the hotel was horrible and a nightmare. I am sitting in my hotel as we speak typing this review and feeling unsafe. I would not allow my dog to sleep at this hotel. The hotel placed false pictures online. The hotel does not look like the pictures online. Please do not stay at this hotel. Design Castle and Suite in Miami Florida. The hotel is so unsafe. The hotel has roaches and possible bedbugs. I had an employee walk into my room without knocking. No one from the hotel apologized for her actions. I was terrified. The rooms do not have landlines to call 911 for help.

I was made to believe that I was booking a room at a certain hotel, all through the online transaction, and as soon as the transaction was complete Hotwire sent me the information for another hotel. To make matters worst they had me on hold for 28 minutes before they came to the phone. Then hung up on me once I gave them my transaction number. I am very upset as I also called and was on hold in excess of 20 minutes. This is a subpar experience and I am surprised that this highly dishonest and unethical organization continues to operate unchecked. Please avoid Hotwire at all cost. You will regret it.

I rented a car from July 1st thru 10th, 2015. Had to return it 2 days before the 10, July 8, 2015. They wouldn't refund my money back for the 2 day. I've rented from other sites and never had any problems or issues. To make it worse I had problems with the car rental. They sent me to three different places to pick up a car and the car wasn't in one of the stalls they were assigned in. It was so hot I thought I would faint. They need to make a change and satisfy their customers.

I ordered a hotel in Dallas through Hotwire and when I got there they told me it was overbooked and Hotwire were not supposed to sell the room to me. Now I am standing at 11 pm in Dallas without a hotel and having a connection at 6 am. After waiting 45 minutes on hold with Hotwire, I found me a hotel myself. Hotwire charged my account so I emailed them and explained what happened and asked for refund. They sent me a email back and said I had to call them. I called and explained how the hotel turned me away and how Hotwire kept me on hold for 45 minutes late at night and they said they had to investigate by calling the hotel and ask what happened. Then they told me I had to call them back for an update. I told them I should not have to call back but they would investigate and then credit my account. They said ok.

Hotwire is obviously getting low on inventory during Pan Am in Toronto so they are tricking their customers. Usually if you click on a district it shows you hotels in that area. But right now if you click on a district it shows hotels from all over and you don't know what district it is in until you on the payment page. If you miss it too bad because all complaints take 7 to 10 business days. I'm sure your trip to Toronto is over by then! I'm a long time customer of Hotwire so I know how the process usually works. Don't use them especially if you're coming to Toronto for Pan Am! You'll regret it.

I booked a secret rate under Hotwire's opaque website. It said 5 star room rate $565.00, summer weekend special saving 52%, it was discounted to $270.00. I purchased the hotel and found out their rack rate is $345.00. There were no rooms for $565.00 at all at that hotel. I called to complain and they said that they put the highest rate of a hotel included in that group but that does not necessarily mean you get that hotel. They throw in the same star level hotels with lesser rates and advertise that you will save 52% but I didn't save that at all. Spent an hour talking to someone in India and then they just transferred me around and said they had a bad connection and hung up. I learned a good lesson, I had no idea they did that. I wanted to educate other people that the advertised rate savings are not what you are getting.

I booked a car for a chemotherapy appointment at MD Anderson. My appointment was changed by my doctor before I was to fly in and pick up the car. I called Hertz to tell them I would not be picking up a car. They said no problem if I didn't pick up the car I would not be charged. They warned me though that Hotwire often charges customers who don't pick up the car even though Hertz does not. I called Hotwire and in poor English they said I needed a letter from my oncologist to get a refund. REALLY?? I got my very busy oncologist to write me a letter (embarrassing but car rental was $664) and faxed it in.

I booked a room in Pensacola, FL on Hotwire using the "Secret Hot Rate" and I was totally mislead. What the website advertised as a $139.00 value is a complete and total lie. There is not one website that advertises that hotel for any more than $90.00 (most websites advertise it at $80.00). Also, when I was booking the room it stated the hotel had a 4 out of 5 guest rating which it does not. It has a 1.8 out of 5 guest rating. The Hotwire website blatantly lied to mislead me to make it appear that it was offering a much better quality hotel than what it really did.

I used Hotwire to reserve three rooms for three couples in San Diego recently. Their website indicated the room in the hotel we would get was a $252 value. Of course, you don't learn which hotel you will be in until the deal is complete and you have paid. I understood this. After the transaction was complete I contacted the hotel directly to see what type of rooms we would receive. They would not provide the information since we had reserved the rooms using Hotwire. Hotwire wouldn't tell me and the hotel wouldn't tell me. This was the first sign that this deal wasn't going to go well.

I called to make a reservation for a hotel and was insulted by the rep. And when l corrected him, his reply was, "MY BAD." Called back, asked for supervisor, on hold for 20 min, got hung up on. Sitting on eternal ignore again. 20 mins and counting.

I made a car rental reservation through Hotwire.com for pick up at the Phoenix Airport Hertz Car Rental 5 days later. Through extenuating circumstances, and with 3 days before the reservation date, I am now unable to make the trip to Phoenix and called Hotwire customer service number. I was put in a callback list and after 28 minutes received a call from a recorded message which allowed me to connect to a rep. The rep told me that it is company policy that there are absolutely no changes or refunds issued. She told me to contact the rental car company Hertz. I requested to talk to a manager and was put on hold with very poor quality recorded music for 40 minutes before I hung up and called Hertz and for the 2nd time was told that they will not charge if a person does not pick up the car.

I thought I was getting a great deal on an economy car rental when I signed up. Then I checked the listing, and they had the dates all wrong, so I had to phone them to straighten it out. They said even though the dates were wrong they could change the dates, but they never offer refunds. I didn't care about the refund. I just wanted to get the dates right on my car rental! They said that was no problem, but after they put in the correct dates, the price had almost doubled! The person taking care of me said that the prices are "DYNAMIC" so I would not get the original bargain that I agreed to when I signed up! If that isn't bait and switch, I don't know what is!

I booked a 3.5 star hotel and it turned out to be an absolute dump. Also, the Hotwire offer originally said the room was $150/night. I entered my credit card number, submitted the booking and then Hotwire immediately notified by Hotwire AFTER my credit card was charged that the room came w/ another arbitrary $15 fee per night. So, it wasn't $150 (as advertised) but $165. Textbook false advertising and a total scam.

I recently booked a room on HOTWIRE.COM for a high school sporting event. I booked a "secret hot rate hotel" and the website indicated the night would be at either Hilton, Sheraton, Hyatt, Crowne Royal or Embassy Suites or similar so I booked the hotel room. Once processed it stated that I would be in a Bed and Breakfast / Winery. I specifically had looked at the list of "standard rate hotels" to make sure 2 hotels similar to this were on that list and that wouldn't be one that I would be booked at. Wrong!!

On 7/4/15 I was browsing Hotwire for a decent priced hotel that was close to my location. The website was EXTREMELY misleading & borderline fraudulent. I had choose a hotel that Hotwire recommended that would be 2-7 miles from my current location. After this purchase was confirmed and my account was charged, I discovered that not only did they lie about where this hotel was located (which was 70 miles away from my location) but also booked a place that was in the wrong town that I had originally chose.

If the nights you select are not available, it defaults to a following weekend when they are available & does not prompt you of the changes. As was so in my case. I called their 800 # only to get representatives, 30 minutes later, that did not speak fluent English (foreigners). Their policy is no refunds, cancellations or alterations unless you pay the additional fee that would allow such for $18 more. After an additional 15 minutes of explaining to the rep (Jaeneen), she finally agreed to offer a one time cancellation!

We have booked four stays with Hotwire in the past three months - never again! Only one reservation was handled accurately. Twice we booked a room for three adults, only to arrive and find we were booked into a room with one bed and no other sleeping arrangements. The third time we had an issue, we arrived at the hotel at 12:30 AM to find that they did not have our reservation, and it took over an hour and a half to contact Hotwire to straighten it out. On multiple attempts to contact, we were put on hold anywhere from 20-60 minutes. Then the rep would come on, briefly listen, ask to put me on hold to research the issue, then disconnect me. I emailed them wanting to discuss my concerns and asking for a rep to call me, and was told they cannot call from the email contact - surely they can forward that request to someone who CAN call. Far too frustrating to deal with this company when there are other alternatives on the market.

I booked using the standard Hotwire procedures. The secret hotel was revealed and I checked the price against Hotwire's own website just searching for the hotel. The added fees made my booking more expensive than if I had booked knowing the name of the hotel. After 2 hours on the phone, they finally refunded the difference. I was actually scolded for using their blind service. They told me I shouldn't book that way. This is ridiculous. I wasted time and saved nothing compared to booking directly from the hotel, Expedia, Priceline, or even Hotwire without the blind service. Customer service agent was rude. She told me to just submit the online request that will take 3 days to process before letting me know if it is approved. I told her no. Eventually she refunded the difference, but made me wait an extra 10 minutes. It was like a game.

I used to LOVE Hotwire. They have HOT rates for some really nice hotels. We just booked a room near the LA Convention Center. When we tried to check in, our reservation got CANCELLED by Hotwire and after they had already charged our card. When tried calling Hotwire, the hold was long and would not tell us why the cancellation. The hotel told us that Hotwire OVERSOLD the rooms. This was terrible. Terrible customer service. Terrible company. ZERO accountability.

Booked for a week because of a family funeral only needed it for 4 days. When I picked car up... was told I'd only be charged for days of use... not so. Hotwire charged for full booking. If I knew this I'd stayed with my family longer. Stole $144.00 in my time of need!

I reserved a rental car online with Hotwire in Colorado Springs for an agreed upon $35 a day, but when I returned the car to Thrifty Car Rental at the airport, I was told by the agent they were charging $51 a day by Hotwire and Thrifty could do nothing about it and I should deal with Hotwire. I was also told I could bring the car back early, no problem, and all would be pro-rated. I prepaid for too much money, which I was told would be refunded when I returned the car...but it wasn't. Hotwire said they could do nothing because Thrifty had charged the credit card, and they had the money. Thrifty told me Hotwire had to make the refund because they were the third party who booked the car.

I ordered one vehicle and they charged me for two vehicles. When I called to let them know they charged me for two, they let me know it was a non-refundable purchase and they would have to do some investigating and get back to me. When I protested that I wanted the money returned to my account, the woman said she could not hear me and we must have a bad connection. She told me to call back. I had already waited on hold for 22 minutes and so I asked her to call me back. She called back and claimed she still couldn't hear me.

I booked a Swiss Air ticket on Hotwire, for about $800, going from Newark Nj, Cario Egypt. Upon booking my flight I lost my job. I was forced to cancel my trip. I explained to them I could not make my trip, due to my financial situation. They refused to refund my money. They did offer credit for my money, but everytime I would call the representative they would switch up their policies, and the fees which was weighing the actual ticket price.

I have had the worst experience with Hotwire and will never use them again or recommend them. I work in the service industry and the service Hotwire provides is extremely poor and frustrating. I booked a rental car through hotwire.com 6/26/15 for 6/27 - 6/28. I received my email confirmation that stated to bring a credit/debit card to the rental agency. When I got to the counter of Alamo (rental care I got through Hotwire) I presented my driver's license and debit card to the Alamo employee. The Alamo asked for a credit card and I told her I only had my debit card on me. She said "in the state of NH, Alamo requires a credit card but Dollar rental allows you to rent with a debit card. You can go there". Then she rudely answered the phone without even saying excuse me as I stood there in shock and without further explanation handing my debit card and driver's license back to me.

Long story short... Hotwire has the WORST customer service! They not only, repeatedly hung up on me, but a supervisor named ** cancelled one of my tickets, without my permission, out of frustration and lack of problem solving skills. I've asked one question and received several responses from customer reps to supposed "supervisors" and each person has given me different information. And now, I'm one ticket less for a trip planned and booked well in advance while also left scrambling to buy a ticket with VERY SHORT notice which means $$$$$$. UNACCEPTABLE!!

Booked a flight thinking that it would ask to create an account but instead it used a guest account. Emailed support, they said "it can be linked, call support". Called support. After 5 people and 1.5 hours on hold, nothing. Called back next day, no problem, "just cancel reservation and rebook it". Okay, done. Guess what, still did not link itinerary. Called customer service, they do not show me having an account, but I am logging in with a user name and password, it says "Hi Julia" and if I try to book another flight it drops down with the passenger names.... so something happened. Not gonna delete and take a risk of losing the fare again and they just don't get it. Besides taking the risk of getting the credit on the CC or not???

I reserved a hotel for my family vacation at Founders Inn & Spa in Virginia Beach. When I got to the hotel, I had to pay a 75 deposit that I knew nothing about. First night was good, woke up the next morning with bed bugs. I contacted Hotwire, they told me it was nothing they could do about it. I couldn't get another hotel. So I looked up bed bugs with the hotel name, come to find out they have a history of bed bugs. So I guess they deal with hotels that have bed bugs, what use them again.

My experience with Hotwire was a nightmare. I called and spoke to an agent over the phone to reserve two hotel rooms. While processing the hotel reservation with my debit card info., the agent came back onto the phone to inform me that the rooms I wanted were no longer available. The lady said that she would cancel the reservation altogether and apparently did so. Well the nightmare began when I noticed that my account was STILL charged for it. I called and spoke to 4 people from Hotwire - 3 of which were supervisors - to try and get a refund for services that was cancelled. It was a fiasco as I was placed on hold for long periods of time again and again and again and tried to explain to each individual what had happened. None of them was wanting to hear what I was saying.

I use/recommend your company all the time! But yesterday what I experienced was disgusting! As I always do I went and purchased one of your secret hot rate hotels! Which stated "hotel in dennisport/yarmouth area $63 3 star hotel originally $274.00 a night". First of all this hotel is NOT $274 a night for a double queen bed. That price is based off their "suites". After I found out that "Jonathan Edwards Motel" was the hotel I decided well let me check reviews, I was mortified! "Room infested with spiders", "very dark", "you get what you pay for", "broken window", "manager has alcohol on her breath" etc. I could go on for days!

Yesterday June 24, 2015, I attempted to book a room on Hotwire and received an error message that the reservation was not valid and the room was not booked however immediately when I checked my bank account to verify that no charges had been processed by Hotwire, two transactions in the separate amount of $333.76 and $1.00 had been processed and the funds are still being held by Hotwire. I immediately contacted Hotwire customer service to have my funds released by Hotwire since I did not receive any service or product. The Hotwire customer service agent stated that he was unable to assist me and refused to transfer me to a manager. He avoided the transfer by keeping me on a continuous 40 minute hold and then I gave up.

On its opaque website, Hotwire advertised a hotel in Ridgecrest, CA as "similar to Hampton Inn." Since Hampton Inn's rating is listed as 3.9 stars, I expected to get a 3-star hotel, at minimum. After entering all of the required information, I was surprised to find that I was given "Budget Inn," which is a 2-star hotel. By anyone's standards, Budget Inn cannot be compared to Hampton Inn. Budget Inn is a non-descript, no-frills motor lodge with tiny rooms. If Hotwire has to use comparisons, then they should have compared it to Motel 6. For the record, I should point out that Budget Inn is not substandard in any way. It's just that HotLiar shouldn't have compared it to Hampton Inn.

For several years I have been a delighted customer of Hotwire and have often recommended them. Top deals have included the Palomar on Market St, SFO for $90; another good hotel around the corner in SFO for about $100; a wonderfully located business hotel in Midtown East NYC for $145 and a Hilton in London for a mere $69. Other decent deals too.

The "deal" they gave me was not a deal at all. In fact it was more expensive than actually booking a specific hotel on their own website. Also the hotel was not even close to being in the same category as the ones they had listed. The hotels listed had rooms that cost $160 or more even with a discount and the room they gave me was for $100. The reviews were terrible and when I called to complain and ask for a different room they kept me on hold for over an hour, were rude, and refused to help me in any way. I will not ever use Hotwire again or recommend it to anyone.

I booked a flight through Hotwire that got canceled due to the weather. Called Hotwire immediately to tell them all flights had been canceled. They wanted to verify the information which took about four hours. Finally after the long delay they said they was issuing a refund and it was going to take eight weeks. I even told her to send in writing a policy that stated that. Mysteriously the phone kept hanging up. I called the airline and they said that simply wasn't true. Please people, don't use this company. They are a scam. I'm surprised they are still in business.

A month ago, I made a reservation for a rental car to be picked up in Pittsburgh today. I paid in full and when I printed out the confirmation yesterday, I saw that the name of the driver on the sheet was myself. My wife is the one picking up the car, and Hotwire refused to transfer the reservation to her name, only allowing me to pick up the car. After waiting an hour and a half to speak with a customer service agent supervisor (in India), I was told that it was not possible, and I would have to forfeit the $300 for the rental car. They simply said it was policy. I offered to send my wife (who has the same last name and address as me) with a copy of my license, and credit card which paid for the vehicle, but they refused that as well. Terrible customer service. Will never, ever use them again.

Added a night's stay to our booking and the hotel couldn't find a record of it. I showed them the email confirmation and confirmed that hotwire had charged my account for the extra days stay. Hotel was still unable to find any record of the reservation. Tried calling hotwire customer service 3 different times waiting for over 30 minutes each time and never got through. Emailing only led to them telling me to call their customer service line. Ended up having to make a reservation through the hotel for the final nights stay. Had the trip insurance but couldn't cancel because hotel had no record of the reservation. Have been dealing with this issue everyday of the vacation so far. Worst customer service experience I have ever had.

They fooled me to get a reservation. I wanted a smoking room and I have never used hotwire.com and as I asked the agent for booking information he assured at least 3 times that the hotel does have the amenity and after I said 'alright, then.. let's book it.' THAT was it... The hotel had nothing like smoking environment whatsoever even though my phone call started as "Smoking room is the only thing and only thing I need."

I recently booked a flight with Hotwire in Canada with a Canadian Airline from Vancouver to Toronto. So to my surprise when I saw my credit card bill was $200 more than what I thought I was paying, I called to cancel my flight 3 days after booking it. I spoke to a couple of customer service representatives and to about 3 different supervisors. It seemed that many of the people in their staff have been trained differently, and they provided me with different information about my cancellation policy. When I confronted one of the supervisors about being told different information, she hung up on me!

Selected a hotel after entering very specific search criteria. Submitting booking. Website refreshed and my card was debited. Hotwire booked me a star rating less. My booking should have been $465, I was billed $190 and placed in a lower rating hotel. Despite explaining this to multiple CS agents who many hung up on me, no one was willing to help. Terrible experience. Just lost a loyal customer.

Hotwire is clearly aware that the Ramada in Waukegan Illinois has Roaches! Yet they constantly send people there. To Rate the Americas Best Value Inn in Barrington IL. as a 2.5 star hotel is ridiculous! More like a 0 star. It's nasty. I wouldn't take my worst enemy there! The Super 8 in Mundelein is terrible also! I think the health department should be called. Hotwire should be ashamed of themselves.

I reserved 2 rooms for 6-20-15. Upon arrival I discovered the rooms were smoking rooms only (I attempted to change to non-smoking rooms but none were available). Since my son has asthma and all of our family are non-smokers, we knew there was no way we could stay in the rooms we had reserved. When I made the reservations there was no option for non-smoking or smoking rooms.

Beware! Something has changed at Hotwire, and not for the better. I have used them several times over the past few years for rental cars without a problem. My last rental was for a car at St. Louis Airport (which I have done many times in the past). I searched for cars and booked a reservation. When I arrived in St. Louis and went to the rental counter at Enterprise, the young lady explained that there was no reservation for me at the airport, but a car had been booked for me in downtown St. Louis, several miles away. She told me this has been happening frequently lately to Hotwire reservations and suggested that I contact Hotwire. I did and Hotwire took absolutely no responsibility and insisted that the confirmation email confirmed a reservation in downtown which it most definitely did not.

We booked a van on May 20 2015, for a trip we were taking in July. On June 8th 2015 my wife went to the doctor and found out she had to have major surgery on the 18th of June, which was going to prevent us from taking the trip. Right away we contacted Hotwire told them what was going on and that there was no way we would be able to make the trip. We also contacted Allianz as we had put on extra insurance, they were very nice and we had a refund back into our account within 24 hours.

We booked a rental vehicle through Hotwire. My mother found out that she needed surgery shortly after. We contacted Hotwire to request a refund. They sent us all of the necessary paperwork to start the process. We complied with all of their requests but still have not received our refund. Each time we call to inquire about the refund we receive a different response.

We booked a 3 star hotel through the Hotwire mobile app. After pressing the book now button it appeared to be processing payment. Before confirmation a glitch occurred and a message appeared saying that the offer was no longer available. The funds were still withdrawn from our account and although it has not fully processed through my bank account, the funds will not be available until the reversal occurs. Customer service (if you can even get through) is a joke.... The man only could help by booking a different hotel by phone (ummmm..... no!). We had to book another hotel for our vacation. Because of this awful service we paid for TWO hotels that could have been spent enjoying more of our vacation. My biggest regret is not reading reviews for this service before trying them. Save yourself a headache and go to Priceline.com!!!

I was in in contact with Hotwire customer care more than 8-10 times and provided documents, description, talked in the phone using fax (it is dead in Europe but I found one from my parents and installed again). Different people with Indian voice are not able to help and repeat according to the book and give me another 7-10 days to review it.

Hotwire claimed that their hotel sale would provide a 2 star hotel and when the hotel was booked and the stayed had happened, the hotel was very dirty, the worst customer service, the room smelled of smoke even though it was supposed to be nonsmoking. Bed spreadsheet and blanket has cigarette burns. We found bugs in the tub. We were charged for double beds even though this was selected at the time of purchase of the room. I will never ever use Hotwire again. Hotwire could care less of their customers' experience since all is paid in advance.

I booked a vehicle for 7/19 - 7/23 online. I called to add a 22 yr old driver to the policy as a 2nd driver. The guy who I spoke with barely spoke English. He completely messed up my order. Instead of adding a 2nd driver, he removed me as a driver & added the 22 year old as the primary & only driver. He falsely said that the driver was over the age of 25. After 5 calls to finally get someone to acknowledge that Hotwire messed up, the rep tells me that he can cancel 1st reservation & re-book it under my name, BUT that it would be $40 more than what I originally paid.

For a four day family vacation in Ft. Myers Florida last week, I made a reservation with Hotwire for a rental car. Because my wife was staying longer, I listed her as the driver. We traveled to Ft. Myers from different locations. My flight from Philadelphia arrived on time, but my wife's flight from Charlottesville, VA., was cancelled because of bad weather. I thought no problem because I would just sign up as driver of the vehicle, which by the way was provided by Thrifty. But I was very unpleasantly surprised to be told at the counter that I could not pick up the car because I had not been registered as the driver, even though it was I who had paid for the reservation and I had a valid driver's license.

Last night I came in a motel reserved through Hotwire. Motel name is Mountain View Motel in Bishop California. Manager do not find my reservation and offered me room for high price and full additional charge. When I starts to insist to provide me room for the same price at it was booked, he says - "no rooms" and call to police. Manager and his wife rude and operates like croakers.

We booked a hotel on a Wednesday with Hotwire.com for Saturday. Got confirmation and everything! On Saturday morning we got an email saying we have no room, and we have to call to either get refund or change to a different hotel. Spent over an hour on the phone, spoke with 3 or 4 different people already, and did not get another hotel as of yet. (Still on the phone!)

I made a rental reservation in April for an Alamo car in June with Hotwire. I then cancelled the reservation at the end of May, expecting a $5 cancellation fee - $10 at most. However, I was charged the full amount of the rental and upon further inquiry at both Alamo and Hotwire. I am told that because I did not cancel the reservation directly with Alamo, I will have to pay the full amount of $461.70 - for a car I never rented and for a reservation that I cancelled in good faith. It's a scam - the confirmation page I received lists as "Contact Information" for Car Rental, Alamo as 1-800-445-5664. It's not Alamo's number - it's Hotwire's. The confirmation also leads one to believe that at most there would be a $10 fee - and certainly does not mention that little detail that if you don't call the correct rental company number directly to cancel, you will be charged the full amount.

I recently booked a room on HOTWIRE.COM for my honeymoon. The rate that showed up was $99 a night for Hilton, Sheraton, or similar so I booked the hotel room. Once processed it stated that I would be in a Boutique Hotel that I have never heard of before. So I Googled the hotel & reviews. The hotel looked outdated & had horrible reviews in Alexandria, Louisiana. I contacted Hotwire & explained to them that they did false advertising because it never stated Boutique Hotel. I wanted a chain hotel. It's my honeymoon & I refuse to go there. The customer service rep went on to tell me it was a 3.5 rated hotel & it's nice. I need to go because there is nothing that can be done. I spoke with 3 people from Hotwire & all said the same thing. I've used Hotwire plenty of times in the past & have never had any problems.

My experience with Hotwire was so bad I thought I was going to have a stroke trying to get customer service to help me. Made reservations to stay at a respectful hotel 3 stars and ended up at a motel 1 star for location. Tried to bring this matter to their attention and they couldn't even find my reservation #. If anyone is thinking of using this method to stay at a hotel save yourself the headache and disappointment. I have emails confirming all of this happening. There's no way I will ever use Hotwire for anything.

I booked a hotel through Hotwire for an advertised 3 star hotel. What was booked was a 1.0 star hotel. I attempted to contact their customer service and that was useless. I informed the rep the hotel was under construction as listed in their website. Not to mention the on the website there were ongoing complaints of dirty rooms, bed bugs, poor hotel service and people loitering in the parking lot. They refused to cancel the hotel reservation and furthermore stated the hotel was a 2.5 star hotel. They told me to give the hotel a chance and let them clear the situation. Yes, of course, I am very disappointed.

This is the second time I have had to cancel or change a reservation. The first time Hotwire gave me a hotel 30 mins from my desired location. It took hell to be able to get it changed with the customer care lady hanging up on me several times. Second time was yesterday. I am heading to Dallas to get my bridal session done. The first hot rate booking gave us 23 mins away from desired location. We called and they decided to change it for us, this time the hotel we got was old and disgusting. I can't imagine coming out of my wedding dress from that hotel.

Yesterday I met with some friends to bought a group of hotels that promised Hotwire was among Hilton Garden Inn, Double Tree by Hilton, or some similar Holiday inn 3 stars, with a discount of 59% as show in the picture attached... When we saw the hotel in which we reserve we realized that is rubbish, it is a one star hotel and not three as seen on the next website: **

Had a family issue where I had to book travel at last minute. The hotel I wanted to get was sold out. I looked around at several other hotels in the area. I went to Hotwire and they advertised a 2.5 star hotel with a room of $139 discounted to $99. While researching hotels I only saw a couple of hotels that fit that description in the area. I was hesitant to do it since I did not know the hotel but I decided to try it assuming it would be at one of the hotels I saw earlier.

I have never written any reviews before until today. I called and booked 3 hotel rooms for my soccer team with Hotwire for a trip to Toronto Canada in July. After the booking completed I checked my credit card and see it has been charged for $461.36. I waited for over 12 hours to check my email to see if they send me a confirmation #. I kept checking and checking and never seen it. So I called Hotwire to figure out what's happening. I gave them my phone# and email address and they said they can't find my name or my reservation. I told them what's going on?

In May 15 booked for me and my wife a 2 persons 3-star hotel in Paris thru Hotwire. Upon arrival we noticed that the room was very very small. Worst was the small bed; width 1.15m (see pic below). Complained at the reception of the hotel but they claimed not to have any other room available. Called Hotwire but they said that they do not guarantee the bed size and they didn't offer any solution. Because we already paid 100% in advance to Hotwire, I would not get any refund if we refused to stay in the hotel.

We booked a hotel through Hotwire for an advertised 2.5 star hotel. What was booked was a .5 star hotel. I attempted to contact their customer service and they were of no help. They refused to cancel the hotel reservation and furthermore stated the hotel was a 2.5 star hotel. When arrived at hotel, we were informed that the hotel did not have any hot water and it had holes in the ceiling. I called Hotwire about this and they refused to do anything to rectify this situation. They told me I would have to contact the hotel for a refund even though my booking was through them. I am very surprised to learn Expedia is associated with them. I am very disappointed.

This is the worst business ever. They use an offer and switch it at the booking. I reserved a rental through Hotwire. I selected my dates. However when the confirmation came through it had different dates. I call to get the problem corrected, was told to call the rental car place (Alamo). Called them. They told me I have to call Hotwire because it was a prepaid reservation through Hotwire and Alamo doesn't get the money unless the car is picked up there. The money stays with Hotwire. They offer no options for people to make adjustments and no respect for their customers or their money.

First off we searched car rentals and thought we had the best rates online through Hotwire. When calling Hotwire someone answered right away setting up our rental. We wanted the car for one week, June 6th - June 13th. We were quoted a fee. We added insurance coverage, which is what was processed on our prepaid debit card. We received our confirmation number and within the hour of our reservation, went to pick up our vehicle. We get to Alamo Car Rentals and was denied because for one, they do not accept Hotwire's car insurance and secondly they do not accept a debit card which is what Hotwire initially accepted from us to process the rental reservation.

We ordered an hotel on the River Walk in San Antonio. The hotel called "Indigo hotel". We made a reservation to the one on the river walk because we had guests from another country and we planned to travel to this area. We ordered this hotel according to the pictures in the Hotwire website and the reviews but when we came there, we found, surprisingly, that we didn't get this hotel!! We didn't get any room there! They sent us to another hotel, also called "Indigo Hotel" near the Alamo! We didn't order it and didn't want this one, but they didn't agree to cancel our reservation, even it was completely deliberate deception. In Hotwire website there is different pictures!!

Assuming that I was price comparing rates of car rentals, I unknowingly was buying whatever I had input into my search. They claim it's made apparent you are making a purchase. IT'S NOT.

We've used Hotwire quite a few times but not for the last 6 months or so. I checked prices for hotels this weekend and was quoted £78 (good deal!) - followed through to the purchase screen, presumed (so therefore my fault) the prices was £78 as quoted so did not even look at the itinerary price - ended up paying £99. Called to explain this wasn't how we do things in the UK (i.e. you only quote prices without VAT to businesses) but the call centre was next to useless and had no understanding of my issue. So, be careful when using Hotwire, they no longer quote with taxes & fees - they add these on the itinerary. Danger of using a non-British company.

Something is going on with Hotwire. Their practices have changed. Recently, I booked a hotel with three people- got one bed. I've now called four times for same issue, was transferred after long hold, they took info and then hung up on me. I was told I could rebook it with them, pay more lie and say I had FOUR people and get two beds. Other experience was a three star was really a two star slimly seedy hotel. Another experience was it said, "hurry the last person who booked got Casablanca Resort" and they I ended up with the -crappy holiday inn. They are distrustful, shady and unethical in their business practices.

This is the most worst business on the world!!! They lie to the customers before people are booking. They have a serious problem with option to make a cancel. It's not respect for the money of customers and their lives. I have noticed I can't make a cancel. I feel they made me a scam, a brutal scam!!! I recommend to people NEVER IT GOING TO USE THIS PLACE!!!

Hotwire is the best website I've found for getting lowest price for hotels. I like that they have reviews available (with identifying details being left out of course), which lets me know what others thought of the hotel. Saying "95% of people would recommend this" doesn't really mean much. Hearing about how clean the staff keep the hotel, and kindness of the staff, and comments on the amenities, etc., really makes a difference in my decisions.

I tried to book a hotel in Long Beach, CA via Hotwire app and a pop-up window kept saying that there has been an error and the desired hotel was not found. I re-tried to book it but without success. Therefore I went onto booking a hotel in another area - East Hollywood and I managed to do it. In two minutes, I received two confirmation emails - for both of those hotels on the same night. I quickly contacted the customer support who did not respond to the phone number given, so I sent them an e-mail explaining what happened...

A "glitch" in their system caused the wrong dates for a flight to be booked. I never thought to check the dates on the itinerary because they weren't the dates I was searching. When I discovered this, I called and they blatantly lied to me and told me that I was searching those dates. I am not stupid - I know when my vacation is. They will NOT do anything to rectify the situation.

I booked a two night stay. Only needed one night. Canceled in time. Now I'm being given the runaround BIG TIME from hotwire for the refund due to me. After SEVERAL calls to Hotwire back and forth between them and the hotel.... they were insisting to speak with the same person that I spoke with at the hotel. After having the hotel manager call them, after me having to call them yet again, after they called the hotel yet AGAIN.... they finally processed my refund. Let's see if I get it. Never again will I use this service.

I booked a mystery hotel at HOTWIRE at 2.5 star level which was supposed to be comparable to Holiday Inn Express, Days Inn... Not fancy but clean and safe. Felt like the safety of my young daughter and myself would be at stake if we stayed at the hotel they gave us. Pulled in and witnessed what looked like a drug deal two cars away. Looks like the type of hotel that shady people live at. They were carrying in laundry baskets. There were wires hanging from the ceilings and the rooms had bugs, was dirty and stinky. The hotel was entered from the outside and the cars parked 3 feet away. To get to the room we would have had to walk through the drug deal.

The issue we had with a hotel is its relationship with Hotwire and how this relationship affected us. We were put in a room with a malfunctioning tv. When we asked why we were assigned a room with a known problem, we were told that we were placed in this room because we were "reduced fare" customers. It was 10:30 at night and we didn't want to change rooms; however, for us, the concern is that being a Hotwire customer apparently means we may be seen as inferior guests at some hotels. As we would rather not be considered lepers, I believe this will be the last time we use Hotwire which is disappointing as we have used your service throughout the US, Canada, and Europe.

Booked secret hotel rate listed as $160 for $106 room savings 34% off hotel rate. After booked, checked hotel and the regular price of room was $118 not $160. Website is misleading and not accurate. Will not use Hotwire again, instead use Priceline. Can't trust Hotwire's information.

When I made reservations for a hotel in Las Vegas, I specifically stated I wanted a 5 star hotel with a casino. Instead I got a hotel without a casino. I was guaranteed to get the 5 Star Hotel with a casino. Upon the revel of the hotel I was told I received the Trump Hotel. I immediately told the representative that hotel does not have a casino. She placed me on hold and then disconnected me. I 15 times to talk to someone and each time I was placed on hold and after 45 minutes the phone was disconnected.

I won a voucher of $100 to use in Hotwire website. I had never heard about this website, but as I had the voucher I decided to make the reservation. I made 2 reservations and requested to apply the voucher into my reservation. I DID everything I was asked for in the website and after I put my credit card details they didn't applied the voucher and I had to pay for the full amount. I called the company as I thought it was a minor problem and it could be sorted easily. It was the worst customer service ever. They made me wait almost an hour to say there is nothing they can do, even though it was their mistake (website mistake). They didn't gave me any solutions and ** (supervisor) couldn't care less.

My husband and I reserved a van on the 18th of May 2015. We used Hotwire.com to do so. Of course you don't know the company you will pick your rental up from until the purchase is complete. On the 20th of May at 11:00 am we went to Sixt rent a car in Orlando Florida. Upon check in the first words out of the agent's mouth were "You understand the car can not leave the state of Florida?" This being the million dollar question. We did not know this, we were not told by Hotwire and we had never even heard of this rental company before. We were told by the agent to contact Hotwire immediately. We needed the van to be able to leave the state because we were driving to Ithaca, New York for our daughter's college graduation and then we would be packing up all her things and driving back to Orlando.

I booked through Hotwire because I had been told that they were the best.. OH BOY I do regret using them. I showed up at the hotel and found out that their supposed HOT RATE isn't so hot after all. They actually charged me $85.00 for a hotel that usually charges $89 a night. Honestly that did not bother me as much as the fact that I complained about the hotel to them because there were several issues when I arrived and during my stay and their response was... "We can give you 50 hot dollars towards your next booking." I responded that I will NEVER use them again. Their response, "Ok ma'am, anything else we can do for you?" and they proceeded to hang up on me. THIS IS TERRIBLE AND UNFAIR!!! I will never use them!!!

My nephew came to visit from Scotland. He wanted to visit Chicago and we both looked online and found a deal on Hotwire. It turned out to be the Blackstone Renaissance hotel and it looked really nice for his one night stay, Saturday-Sunday, May 30-31st. He duly booked his travel once he got the hotel. The booking was made just after midnight on 26th May. He received a confirmation email the following day and thought all was in order, until last night, he received an email asking him to rate his stay. He immediately looked at the booking confirmation. It was booked from the 25th -26th May! We KNOW we picked the right dates! Why would they send a confirmation email for dates that had already passed? And why would they accept a booking for a day that had expired? It's a SCAM! He called them immediately but they insist that the booking was made at 9 pm on the 25th.

I booked a package deal with flight, hotel and rental car online. As I was booking it a technical difficulties indicator came up on my screen telling me to try again. (Of course this was after I had entered my credit card info.) I proceeded to try again to book the same package - and the email came back stating I had booked a completely different hotel in the same area but a horrible choice for nearly the same price. The hotel was under major construction - had poor reviews outside of Hotwire (I checked the hotel ratings/reputation with TripAdvisor - and the reviews said this particular hotel was TERRIBLE and not the same as what Hotwire proclaims).

I attempted to use Hotwire.com for the first time. It has been the worst experience ever. I wish I could get a class action lawsuit going. Hotwire's star rating for hotels is below standards. I requested a 3 star hotel and got a 1 star hotel once it was revealed. In addition when I search the Hotwire site for this hotel it does not appear on the website. How can a company get away with this?? I attempted to call customer service and the only resolution is they would refund my money if I paid for a 3.5 star hotel in the area. Just tell me why I would do this and I still may end of getting a one star hotel? Be aware of Hotwire.com.

I rented a midsize SUV through Hotwire. Upon arrival at Hertz I was told they did not have a midsize SUV. I had to accept a smaller car. They would not refund the difference between the cost of the cars and the taxes I paid. They offered me 25% of the total cost in "future dollars." The difference in the price of the two cars was more than 25%, and I did not want future dollars with Hotwire, because I no longer trust them to meet their agreement to supply me with any product I pay for. Why in the world would I want to do business with them again?!! They screwed me on my reservation and then tried to drum up future business from me as a fix! Do not use Hotwire.com!

Hi. I want to start off by saying I have never had such horrible service in my life. I was wanting to try out Hotwire to see if they were better than Priceline. I was looking on Hotwire for a hotel in the Arvada CO area and the map showed a highlighted area that was in Arvada. They got us a hotel in the Denver area which is 30 minutes outside of the highlighted area. I was on the phone for an hour and a half being put on hold 3 times for at least 20 minutes each time. And then they tried to put me on hold again so we went to the hotel that was extremely out of the way and they told us that they couldn't get us in. So we called Hotwire again to tell them what is going on and they told us they would see what they could do to get us a new reservation for another hotel. We waited on the phone for an hour.

I reserved (and paid for) a car through Hotwire for pick-up at Las Vegas airport. Reservation was made in March, pick-up was to be June 1st. Five days prior to June 1st I found a rental on another site for the same class of car at a savings of over $60.00. I called Hotwire to cancel reservation but was told that I could only cancel a reservation on the day I make the reservation! Very unhappy with their policy and would recommend no one use Hotwire for ANY type of reservation. Their policy lacks any flexibility.

Hotwire is a company that will never received my business anymore present or future. Book a rental with Hotwire and had to cancel services less than 30 minutes due to elderly family members not being able to travel. Hotwire wouldn't reason or service/accommodate availability at any other time. They don't care what your situation is. Who would want to do business with them.

All in Nashville ate a: 1st time booked with Hotwire - got great room at Sheraton for 110.00. 2nd booking Red Roof Inn.. got bed bug bites but thought might be from different hotel I stayed at night before. 3rd same Red Roof Inn.. bed bug bites so hotel issue established. 4th same Red Roof. I cancelled it. 5th same day as cancelling 4th a rep helped me book this time... booked me in a room at Days Inn airport Nashville. Then I see reviews.. out of at least 20 reviews all but one said nasty and bed bugs. I verified with hotel manager multiple rooms infested.

Do not use! Hotwire gives you the opportunity to pay more! By using a "low price guarantee" that compares apples to oranges, Hotwire never has to honor this so-called guarantee. Point being, Hotwire requires payment upfront. However, Hotwire won't consider doing so with the supplier directly equivalent. They always compare their price against less restrictive terms. Pretty clever - buyer beware - in fact, I suggest buyer go elsewhere!

Hotwire needs to update their cancellation policy. Circumstances happen in people's lives that are beyond their control. A car rental should be one of the easiest things to cancel without a penalty. I understand plane reservations, hotel, etc. can cost the vendor money but car rentals should be changeable and flexible. I would rather go directly with the vendor and pay a higher price than to be bound by Hotwire's guidelines. I will never book through Hotwire again.

I reserved a van with Hotwire four weeks prior to my travel and received three emails confirming my reservation. However, on the day of travel Budget told that they have no van for me and they were sold out. The reason being is that Hotwire send my reservation request to Budget the night before my scheduled pickup date. Remember that they confirmed it to me weeks before in three separate emails. I called customer service but they did not care at all, and they told me it is Budget's fault and I should take it up with them.

I purchased 2 nights to what was labeled as a "Sea World" hotel. It is actually next to the convention center and is a business travel hotel. Not a family/kid-friendly Sea World hotel as marketed. When I called the customer service line I was out on hold 4 times and transferred to new reps each time. They just kept putting me back in the queue. Then one was speaking gibberish on purpose, trying not to laugh. It was a joke to him! This is absurd that their call center is run like this. Very disappointed!!! Lost a customer and hopefully many more who would want to do business with them?!

Ordered a rental for 3 days. Paid $150. When we returned car, Hertz charged us $119. So ripped off twice. First, we would have been better off to work directly with Hertz as Hotwire added $30 to the bill. Second, after contacting Hotwire 3 times, they continue to tell me to email/fax the documentation to their "research team" which I did. NO ANSWER< NO RESULT. Had to file a dispute with credit card.

My fiancé booked a vehicle under their "hot sale" promotion via Internet. The vehicle was to cost us less than $30.00 per day. Our dates were selected as follows; 5/22/15 to 5/24/15. We went through all necessary steps, paid the cost and once we got to the confirmation page where they provide you with the itinerary number, we discovered the booked dates were completely wrong. The confirmation showed that we were to pick up the vehicle 5/26/15 and return it 5/28/15. This is not what we chose!

I had previously never had a bad experience with Hotwire, until they booked us in a Laquinta Inn in San Antonio, TX. I reserved a room for 3 adults and they checked us into a room with one king bed. The hotel said there was nothing they could do because that's the deal they had with Hotwire. I called Hotwire and was told that by law the hotel has to provide us with enough beds for 3 people, so I told the hotel. The desk manager said they could give us a rollaway bed which counts as a bed.

All I know is I drove 9 straight hours from Missouri to Denver. When I get to Denver I put money on my card to rent the room for 3 nights cuz they had a good deal for $42. So I ended up with a hundred dollars of a bill. Then they decided not to take it and keep my money and make me sit in a car for 6 hours, and fight and argue with them over what of nothing because they don't care about their customers. Everybody I talk to is rude to me. I didn't do anything wrong. They just wanted to keep my little hundred dollars. This company sucks. I would never use them. You were in the gym for a hotel, use Priceline or somebody else because this company screwed you over for sure.

I booked a "4-Star" Hotel in Prague through Hotwire.com for my family for $419.68. I listed that I was traveling with a teenager in the booking. For 4 nights at a "4 Star Hotel" in Prague I was booked in a HOSTEL with a nightclub in the lobby. The hostel advertised on their website to "Come party with us" and had metal bunk beds in the rooms. For an additional charge I could get towels at the front desk upon request. I immediately contacted Hotwire and explained the "error". I was told that the transaction was non-refundable and they could not help me.

On 05/17 I went online to book a car to be picked up at Long Beach Airport. I went to hotwire and booked the car for the same day pick up. I went to the airport to pick up the car, and was told there was no reservation for 05/17. I was told that there was a reservation for me for 05/31 to return car on 06/03 and was charged $134. I never selected those dates. The dates were totally different than the dates I entered. To me it was obvious their system changed the dates. When I called to get it cancelled, my phone call was never answered.

I was told Hotwire.com was known for its customer service, however, I was extremely disappointed with the lack of. Due to a family emergency I had to reschedule my stay from the May long weekend to a Tuesday night. I contacted the hotel and was told it was absolutely no problem. I contacted Hotwire.com only to be told it couldn't be done. Let's be clear... I was rescheduling... attempting to... from a long weekend to a Tuesday night... I was really will never book through Hotwire.com again. I won't recommend any company... I was really will however strongly urge people NOT to book through Hotwire.com.

Warning other to not book through Hotwire. I booked the Hilton Paddington in London and upon arrival, the hotel had no record of my prepaid reservation from Hotwire. The hotel attempted to call Hotwire but no one answers the phone. I attempt to call and there is no help available other than a 20-minute wait for a reservations agent. No online chat, no email, and no one to speak with regarding an existing reservation. The hotel has now charged me for one night and I have the additional charge from Hotwire on my credit card which they do not want to reverse. There is no way to access a person to request the refund.

I tried to book hotel with Hotwire for Maryland using my husband's bank card. It did not go through and I was asked to change my method of payment which I did when I got home from work. Yet that did not get through either but to my surprise, both accounts were charged for the payment. I called and was given a number to call but the number always goes to voice mail whenever I call and leave a message but no one has ever called back. The charges have made my account to be overdrawn and charges incurred.

I searched hotwire.com for a hotel room in st. Louis. They advertised a 5-star downtown pet-friendly hotel for $105. I booked it. It came to $133 with fees. They revealed the hotel to be the Hyatt Regency St. Louis at The Arch. I called the hotel directly to confirm the reservation. They stated that it would be a fee of $100 for my small dog. I feel that I have been misled. I then call hotwire customer service and am told "sorry - nothing we can do". Really? Is this any way to treat customers in this day and age? So, here I am... warning other potential hotwire.com customers to BEWARE. They give misleading info and then refuse to make things right.

I was so displeased and angry with my experience through Hotwire. They made my reservation so that I was being charged for 2 days for a rental car when I only wanted it for 1 day! Then they refused to help me change things or give me a way to fix it myself. I will never use them again.

HOTWIRE, I will never shop on this website again. NO Hotwire NO NO NO. I made a reservation online. Hotwire was advertising a deal at the Orlando Sea World Hotel. I googled that hotel and it looked pretty decent however Hotwire didn't mention that there was more than one hotel at Sea World and they sold me the one I didn't like, neither my wife liked it. Our vacation was ruined.

I do corporate massage. A lot of my work is in the San Francisco area, 60 - 100 miles away. When I have a couple days in a row I look for a motel as it's tax deductible and considering gas, tolls and wear and tear on me...worth it. I wanted a motel close enough to my job sites with free parking such that I could walk to the job and save the high daily parking charges, making the motel stay even more financially feasible.

I've read lots of comments previously writing mine, and I see I am not an exception. It is very simple, Hotwire lies and tricks customers with false, deceptive and misleading advertisement. Hotwire website says that you will pay $86 for a hotel which normal rate is $203. It says in capital green big letters "YOU SAVE $117". Well, once the hotel name is revealed, you can see that Hotwire is offering the same hotel, at the same dates, for $109. So you don't save $117 but $23. And, if you go straight to the hotel site you will feel even more stupid, because they can offer you a bargain for even lower than the price you paid.

I made a reservation and got one of their 'secret' hotels. The hotel was 30 minutes out of the way from where my daughter would be performing her dances for a competition. When I called Hotwire to change the reservation they would not budge even a little despite the circumstance. They would not give me my money back or even attempt to change the location. In my opinion they are straight up crooks for taking money I did not receive services for. I will not be using Hotwire in the future for my hotel needs.

I rented a car with Hotwire. They told me the car company had pick up services. We were arriving by Amtrak. Our train was late. Got in at 7:30pm. I was told car rental was open until 9pm. When I called car rental they were closed. Called Hotwire and suddenly, was told my reservation was only until 6pm. Emailed Hotwire. Was told they were doing a phone log pull to get my info and would respond in 7-10 days. That was back in February, this is May. Never received any written reply. Now Hotwire is asking me for the name of the person I spoke to, never mind that I had an email with a person's name. I guess that doesn't count.

WROTE THIS TO CORPORATE AND THEY STILL STOLE $596 FROM ME!!! Disappointingly, I am writing this regarding a disturbing experience I encountered with a Customer Service, Manager ** regarding an unauthorized payment charged to my card. As a first time Hotwire customer, I have never experienced such a gruesome & upright blunt act of disrespect in all my life! ** was greatly aloof and unresponsive regarding this erroneous matter. Regarding the issue, I was finalizing my rental SUV purchase for the dates on May 1, 2015 8pm- May 3rd 11:30pm for the per day price, $39.95. Total $173.66. In addition, I included per day damage protection for the duration of my rental, $27.00. Concluding a grand total of $200.66.

While reviewing my order, the Hotwire rep repeated a condition that I didn't agree to for a third time. I reminded her that we were being recorded and she assured me that she had to follow a script, but told me not to worry, that she checked with the rental agency and they would waive that condition. With that agreed to and recorded, I gave permission to process my order.

I reserved a rental car from Hotwire for over $400.00. Knowing I might have to cancel my reservation due to personal reasons, I purchased what I thought was cancellation insurance for $72.00. When I did have to cancel my reservation (with plenty of notice) Hotwire would not allow me. I am not saying Hotwire was wrong but I am saying it was unethical advertising. I guess the "cancellation" insurance had smaller print than I thought. I am out approximately $500.00 for not reading the small print under the small print. I guess business ethics aren't what they used to be. Beware and pay better attention than me. I will never do business through Hotwire again.

Representative was laughing horribly loud to the point I couldn't hear the representative and she couldn't hear me. She put me on hold and never came back. After 30 mins she hung up on me. This is the most horrible experience I've ever experienced. I will file a dispute payment tomorrow with my bank. Hotwire, you have lost a long time loyal customer. I WILL NOT RETURN TO HOTWIRE AGAIN AFTER THIS EXPERIENCE!

Will never use Hotwire again. Advertised hotel as $135 for $74. Found it on other sites for $82 and would have known which hotel I was getting. The most expensive room at the hotel I received was $111. Nobody at Hotwire will listen to you and they just give a standard response on the "Hot" deal you are getting. Not a deal at all. They told me that $135 was the average for the hotels I might be getting. None of the hotels they had on the list were worth more than the $135.

I book a car online. The next day the same vehicle I booked was lowered by over $50.00. Well hotwire has a policy that states they will notify you when it is lowered, they never did so I called but I was a day late. I was told that I had to call them within 24 hrs. which it did not state in the email. I called customer service and spoke with a gentlemen whom informed me that it didn't matter who I spoke with, I would get that same response. So I ask the gentlemen was hotwire just a scam and he said "yes we are" so I asked to speak with a manager and he apologized numerous times for saying "yes we are". He never let me speak with a manager, he placed me on hold for over 10 minutes then eventually hung up on me. I tried calling back but was never able to connect with a live individual.

I spent ages checking hotwire over the course of a week and finally booked what was listed as a four star hotel. I got the hot secret rate, it turns out the non 'hot secret rate' is 20 more expensive but includes breakfast. I will not have to pay for breakfast for three days for three persons, which I expect to be at least 30. So hotwire rate will see me at least 70 out of pocket. I think it used to be a real service once, now it is just a scam.

We are disappointed and frustrated with the level of service at Hotwire regarding our terrible stay at Style Hotel Milan. Below are our issues we encountered and we would like to be refunded the extra charges from the hotel and the international calls to Hotwire $168.90.

I had booked a room on March 25th, 2015 at Best Western Long Beach for one night. During my one night's stay at this hotel, I must have complained to the front desk clerks at least 5 times throughout the night for excessive noise and banging on walls as I couldn't sleep - from the room above my room - but the staff did NOT do anything about it. And then finally, I called Long Beach Police - dialed 9-1-1 - but they too couldn't do anything about it either. I asked for a full refund from Hotwire.com, but after playing email games with - they told me that they were "talking" to hotel about my stay - me for one month, but they eventually refused to reimburse me for the one terrible night stay at this hotel.

We have experienced the same situation as ** of North Vancouver, BC. A week ago, we booked a hotel in Quebec City. Never during the course of the transaction did we see any mention of any currency other than in Canadian dollars. The HOTWIRE total was CAD. A few days after booking, we checked our credit card statement to see that Hotwire has charged us in US dollars. The Total amount should have been $195.47 CAD as shown on the booking, yet the $195.47 was converted the exchange rate and we were invoiced $246.24. What a scam!

Not only are their customer service skills shot, their policies are total crap. My husband tried to rent a hotel room and incidentally clicked the wrong day. We called directly after and tried to switch days over and they claimed they couldn't do it. Then they said if we wanted a refund, we would have to book another room (which cost more than the first one) and wait 3-5 business days for the initial refund. What?!! Who has the money for that? Hotwire would not help us whatsoever. And when I asked the guy, would I just have to give them a free 128 dollars, he laughed and said, "Yes." Do not ever use Hotwire. They are the worse. I'll sleep in a Motel if it means that much.

Mistake was made on website and Hotwire website booked room in wrong city. Made attempts to fix situation and Hotwire's customer service was horrible and agent couldn't speak understandable English and was completely dismissive. Tried again and was treated even worse. Paid for a room and never even got to stay at hotel because it was not in city I needed based on website error! Horrible customer service and company wouldn't even try to hear my complaint or attempt to correct or provide any decent customer service. Will never use them ever and advise everyone else to never use. Pick a company who actually cares about its customers!!! Company sent a response saying nothing other than their goal was to exceed expectations and regret it didn't, obvious computer generic generated response that addressed no facts or problems caused by website!

NEVER use the Hotwire Hot Rate to book your hotel! Use any other company. Hotwire is totally inflexible when it comes to changing the room even if they book you into a fleabag hotel. Hotwire also charges taxes and fees on top of the listed price. So we ended up paying more than the Expedia rate for the Fleabag hotel room Hotwire gave us. We paid 3 months in advance for this fleabag hotel room from Hotwire and they over charged us with hidden costs. Hotwire charged us $156 and the Expedia rate was 143, payable on arrival and you could cancel any time right up to the date. I will never use HOTWIRE again. They don't care about their customers!

We were coming up to Chattanooga from Alabama for the weekend 4/24 and check out 4/27. While we were only driving around an hour to get here we wanted to make sure we could find a great room for a good price before we headed up. We searched online and decided to book with Hotwire to stay at the Holiday Inn Express in Hixson TN being that it was close to where we would be spending our time. When we got to the hotel (a few hours after we booked the reservation) we were informed that the hotel was booked and that our reservation had been canceled.

I tried to book a room through HOTWIRE and they said my card was fraudulent and could not use my card, to contact my bank. Not ONLY DID THEY CHARGE MY CARD twice I called Regions Bank which is my bank and they told me my card wasn't fraudulent and my bank credited the money back to my card. Well the next day Hotwire charges my card again and refuse to give me my money back. These people are a SCAM and unprofessional. I would STAY AWAY FROM THIS SITE!! And now I'm filing a LAWSUIT against Hotwire!!

Be cautious with the star rating you are picking when booking hotels. We have booked 3-3 1/2 star hotels many times with Hotwire always with great results. Free parking, free WiFi, free hot breakfast in many instances. Newer very clean rooms and great locations. Our issue comes with the 4-5 star rated hotels. You should expect large parking fees, expensive WiFi, poor room placement, and no included amenities.

Buyer beware. Hotwire, Expedia & Lemon Tree Suites. I recently booked a hotel for the Anaheim, California area through Hotwire. They advertised a rate of $189.00 a night for $83.25 a night. I have used Hotwire before and have loved the service and value I had received. Therefore when I booked this six night stay my expectation was based on my previous experiences. Once the hotel was booked, I got a confirmation of which hotel was selected. To my utter shock I was notified that I was booked in at the Lemon Tree Suites. I then checked the Lemon Tree website to see the $189.00 room and found that there wasn't one! I was scammed! I called Hotwire and was notified that they go by the neighborhood average for the advertised rate. In other words, there are various hotels in the area with the original rate, this is why Hotwire is allowed to promote this rate. I was advised that no changes could be done to this booking.

Am new to Hotwire. My first booking was for a CDG airport hotel using my phone browser and it worked out well with genuine savings. This is my second booking on my phone browser for a hotel in Milan. I actually already had this hotel as a free cancellation reservation on booking.com for the SAME price. The crossed out price on Hotwire indicated that I was savings hundreds of dollars but I did not save anything. Nada, zilch. I am actually worse off and feel totally ripped off and of course, they say that it is non-refundable.

I booked a hotel under their unpublished hotels. It said the hotel was 3 stars with a savings of 66% off and that it lists at $306 on leading competitive sites. The hotel I was booked in was listed for $120 and I paid $108. When I checked other sites the hotel was also listed for $120 and when I called the hotel, they said that $119 is their regular price. No savings of 66% off at all. When I called to speak with customer service I got told sorry no refunds and that the rates of the hotel change often. A bunch of BS. This company is a fraud and needs to be kicked out of Canada!!

We were going to stay the night in Annapolis, MD. I visited Hotwire's website and booked a hotel in Annapolis for that night. The issue is that Hotwire doesn't actually say what hotel you will get until you make the purchase. Hotwire goes by the stars and location once selected. So I booked the hotel thinking it was going to be Annapolis because Hotwire's website read it was going to be an Annapolis location. And after it was booked it was then revealed that my hotel reservation was a hour away in Columbia, MD.

I just wanted to write and say how I am VERY disappointed with Hotwire and will NOT be booking through them again. I booked 2 hotels in Los Angeles for a trip last week which I ended up having to cut short due to the death of my 17 year old cousin from Brain Cancer. When I called up to ask for a refund or credit so we can go back to these hotels when we re-book in June, I was told that all I had to do was fax in an obituary notice and that deaths in the family are the only exceptions to the refunds.

My story is rather lengthy and convoluted. To be short, Hotwire's telephone agents were unable to put together a vacation package for me. This inability took them over an hour and several misplaced transferred phone calls. I finally booked the package online. When I attempted to re-contact Hotwire, I was hung up on 3 times and transferred to incorrect people and given an incorrect email address to contact them. Finally I was given an Expedia email address as Expedia owns Hotwire and I was directed to contact them.

I was booking the travel through Hotwire. I got a "great" deal for 50 dollars a room. Booking.com had it for 45 dollars per room. I had ordered 3 rooms. I told them this on email and did not get a refund. In this hotel there were free breakfast included. I had to wait for 1 hour before I could check in, because they did not receive the reservation from Hotwire. BUT the worse thing when we should have our breakfast. I went down with 4 adults and 6 kids. I got the message from the reception that I had no free breakfast. I said I would call the Hotwire support and fix this situation.

We rented a car through Hotwire for pick up at 1:00 am. When our flight arrived at 12:45 am we proceeded to the Hertz rental desk only to find out that Hertz closes at 12:30 am. We were stuck there without a rental. I spoke to an agent at Hotwire who want us to cancel the reservation and purchase a new reservation at a higher cost. The rental agreement is effective for 24 hours, why would ** try to wiggle out of the agreement for a higher cost? We were left there having to make other arrangement for a rental. I asked to speak with a supervisor, I was told that a supervisor or manager was not available and that there was nothing he could do about it... We were LEFT without our contract being fulfilled. I want my money back or come type of an adjustment for hour heartache. I will never do business with HOTWIRE again. We will not endorse HOTWIRE for any business. We are reporting them to the BBB.

I would like to show you my dissatisfaction with Hotwire. The advertise good or great hotels for very interesting prices. The customer must take a chance and blindly make a reservation, in return for excellent discounts. Well, I've made my blind reservation and I am completely unsatisfied. Especially because I am paying 99 dollars per night, while the same hotel offers an 89-dollar rate on their website. Unfortunately, according to the Hotwire rules and policies, I am not allowed to cancel my reservation.

When booking the hotel, Hotwire states that the hotel has a resort fee of approximately $17 and includes "free" internet. To make a long story short the hotel charged $23 a day resort fee and $18 a day for self parking. When you add the costs plus tax it added $45.05 a day that I had to pay at the end of our stay. Hotwire does not disclose that an additional self parking fee would also be charged. They also claimed "free" internet, which was false because you get the Internet as part of your $23 a day plus tax resort fee, so it's not free. I am furious that I trusted Hotwire and planned to pay approximately $20 a day at the end of my stay, not $45 a day.

I recently searched for a hotel room on Hotwire. Chose the offered 2 1/2 star hotel, clicked "Book it", entered all personal and payment info to get a message "This hotel room is no longer available!" Really? Okay so I then choose a 3 star hotel and pay twice as much as what I originally wanted to pay. Not too happy but I need the room. Two days later I look at their website and they are offering the 2 1/2 star for the same night that I booked! I called to complain and try to switch but was unsuccessful. After reading reviews I decided to look at my bank account and sure enough they charged me for both rooms!! What a scam! I have never used Hotwire before and I can assure you I will never use them again. I highly recommend everybody to find a better way to book a room. Don't use Hotwire and get scammed like I did!

Hotwire is not only a terrible company to deal with they will cost you more money in the end. I booked a car in CR with Hotwire and was sent an itinerary with all the info and the cost was 256.96. When I arrived in CR I was told Hotwire gave me the wrong information about the reservation and it would actually cost me 753.95 for the car I had reserved. They said this was a common thing with Hotwire. I was stranded with my family and Hotwire left me on the phone trying to deal with the issue for over an hour. Now that I am home and tried to talk with Hotwire about the problem they say too bad. They actually said they don't make money off these reservations and they would not compensate any of the money charged for the car. I hope this review can save you a huge headache.

Two MAJOR issues. 1. They advertise a greater % off than is the case. If you search the price of your hotel on their own site after booking with Hotwire, they're likely comparable rates with nowhere near the savings stated. However, this seems to be under Hotwire policy, as the % off is of the AVERAGE hotel price in the area. Of course, they enlist one highly priced hotel to jack up the average of that area and hotel class and seldom ever offer a single room in that hotel, meanwhile always offering plenty of rooms at the lower priced hotels where its barely (if any) savings at all to book with them. This a very simplistic and fairly unethical trick on their part. However, since their policy states that they're allowed to do their math like this, they can easily trick consumers into thinking they're getting 30-70% off great hotels, when really, they're not. Highly unethical, and highly deceptive. But legal.

So I book a room trough Hotwire's "Secret Hot Rate" and it turns out that their Standard Rate is $2 cheaper at the same hotel. I didn't book the Standard Rate room because a pool was not listed in their amenities and I swim laps almost every day. So I called them - got disconnected the first time when connecting to a supervisor (and again subsequently in a later call). I was told the process to file for their low price guarantee.

I made flight reservations and mistakenly used a short name for one of the passengers (ex. Bob instead of Robert). Airline (American Airlines) would not correct name since trip was booked through Hotwire. Hotwire refused to correct the name and kept blaming the airline. Now we have to worry about TSA letting us on plane when we travel.

My husband and I booked a hotel on Hotwire. While at the hotel my husband and I were having sex and a sub contractor of the hotel just walked in - it was extremely embarrassing for us. I immediately called Hotwire to say I want to want to change my hotel but they said, "sorry we can't do anything about take it up with hotel" - yes the hotel refunded our whole but I believe Hotwire should have stepped in. We have been Hotwire customers for the past 2 and half years spending over $3000 a year on hotel bookings. They say we are loyal customers and we know we are but they do not treat us in this regard. I wish they cared more about us in this situation, just because we got a bargain for our hotel stay doesn't mean we should be treated with less respect.

This outfit is part of the Expedia group. The 'secret hotel' trick. I chose the area to find only 4 offers. Selected a 46% discount offer and paid $158.00. When revealed it was the Radisson Prado which I could have booked direct for only 2.5% more, YES 2.5% NOT 46% less as Hotwire misleadingly advertise. Worse, the hotel has bad reviews - dark dingy small rooms and other problems. Dealing direct with the hotel I might have paid $10 more but at least I could have negotiated a good room.

I cancel my trip due to ill parent. I had purchased insurance. I was told I would get refund to Credit Card, which happens to be AE. I already paid for this trip so in essence I am getting a credit. Due to Hotwire policy I am not given a choice; check, deposit to bank account etc. I was told I now had a credit with airline in the amt of purchase and $200 penalty was waived due to insurance but I was not told until email confirmation that I would have to pay the $200 penalty and wait for Hotwire to reimburse me.

On November 21, 2014, I called Hotwire regarding a hotel room in New Orleans, LA. I was trying to confirm that the facility had a hot tub. The woman with whom I spoke said that she had no way of knowing that information. She instructed me to purchase the room online, and if it didn't have a hot tub, call back and cancel. I could then try a different hotel and go through the process again. I made the reservation, the hotel did not have a hot tub, I called Hotwire to cancel, but I was instructed that the room could not be cancelled per their cancellation policy.

When you are forced to go back and change, other things change in your application such as the date you desire. This change caused me to pay for a rental car on dates I didn't need and they refused to change the dates.

I helped my sister book a weekend's stay in NYC after I received an email from Hotwire detailing a one day sale of amazing deals. My sister and her boyfriend have never been to the city and she was planning a romantic surprise vacation. I understand the terms of "hot rate" deals and the hotel we were assigned to looks beautiful, but... never did I imagine she would be assigned a room with bunk beds! She is disabled and this would not work out for her. I called the hotel to see if we could upgrade her room and they explained that because we booked through a third party (Hotwire), there was nothing they can do.

Hotwire.com is HORRIBLE - DONT USE THEM. I messed up and TRUSTED them by booking a hotel with hotwire. I was looking up my area for hotel, clicked hotel in that area and booked it. Well somehow by me clicking book I gave my info and money and after that THEY CHANGED the state of my hotel on me. So I called back couple hours later and they say I need to call back in 24 hours for me to be in system. Well now it’s been over 24 hours and they said I waited too long and they WON'T give me my money. They're a horrible business who just wants to take your money. I'll be going to PRICELINE now. Hotwire was horrible booking and talking to the workers they have. Overall I give them a F. Sad how they would do that to their consumers.

I booked a reservation through Hotwire NO then a couple hr... had to cancel my reservation. My Business meeting was cancelled... I called hotwire. Not only customer service was poor.. regardless of any situation NO company has the right to keep all your money. It was booked for 7 days. I understand that should be a penalty but keep 7 day reservation... worth almost $800. I know I'm not the only one out there that went through this. Hotwire company should be shut down for good. NO one should have to pay ridiculous amount because thing happen. I will continue writing reviews until something is done about this...

I booked a hotel on Hotwire that was advertised as 60% off: I paid 105.00 per night. Once I paid and found out my hotel I looked at the website and my room was 119.00 per night. I emailed Customer Service and got a form letter response which cited their NO REFUND POLICY.

I am putting Hotwire on full blast!!! Their site gives you the option of picking quotes and charges in Canadian dollars but they go right on ahead and charge you in US dollars. This is highly unethical!!! Who gives them the right to give you the option of choosing Canadian dollars and then charging you something else? Then they charge you right away and later send you an email saying all quotes are in US dollars (in fine print mind you). When you call them to get the matter fixed they have the worst customer service and then give you a handful of invalid excuses that they back track on when you prove them wrong. All in all, thanks for nothing and glad you can trick my family...y'all happy you could basically steal $300 from us? Hope you're happy with yourselves. Heads up to all Canadians they don't care as long as they get their US DOLLARS.

I booked a flight with Hotwire to Atlanta. Due to unforeseen circumstances I had to change my dates for which they said they would charge me $200 plus fare changes. I agreed. So she gave me all segments on Air Canada. I usually like to trust people and assumed the lady knew her job well and was giving me the best options so I told her to go ahead. My boyfriend was simultaneously looking for flights on Hotwire too and he found me a flight that was 50$ cheaper and had more convenient times.

Hotwire.com deal was no deal. I was renting a car for my wife and went to the Hotwire.com site and went through the process and found the taxes for midway were $100 approximately. On a sidebar Hotwire.com had a special or deal for a cheaper price. So I clicked on it. The price was $60 lower due to reduced tax cost. Taxes were "estimated". I thought maybe you worked out a deal with midway. Nope. It felt like a bait and switch. You estimated the cost so, then when she gets to the airport, the taxes are still $100. Unbelievable but true. It feels like deception and fraud. You give us an estimate to get us to sign the deal then comes the real. I will never use Hotwire.com again and when I have opportunity, I will share my experience. Fortunately the car rental company adjusted the rental price to reflect the original quote from Hotwire.com. The first contact with the car rental company was non responsive. When she brought back the car, the rental agency did respond when she showed them the original paperwork. Keep your paperwork and keep presenting your case, someone might just listen and favorably respond.

I booked 2 nights in Paris for 98 Euros each at a supposed discount of 70%. After getting the name of the hotel, I found that the competition had the same hotel for much less. I called immediately to ask for a price match with no luck. Shortly before I showed up at the hotel, the competition was showing 68 Euros. Because a flight was cancelled, I could only use 1 night for which I could have easily adjusted the reservation on competing websites, but not Hotwire. Listed discount is not worth being stuck with a reservation.

Our last two experiences with Hotwire were disastrous. First we were booked into a hotel that had been closed for renovations for a month. When we called Hotwire the message said "less than 2 minute wait." Our wait was one and a half hours during which we incurred long distance and roaming charges. We were booked into another hotel that added 2 hours to our drive after our ruined evening. They gave us a credit for our troubles.

To be fair, I had (as in previously, just today deactivated my account) used Hotwire several times, with generally good results. But the last time I used them, I feel it was deceptive tactics to get me to buy a room at a hotel, only to find out after purchasing that the parking fee at the hotel was 50% again of what I paid for the room. I called their customer "service" and talked to two levels of people only to get no satisfaction. They told me I shouldn't have expected "free" parking since it wasn't offered in the amenities. At no time did I ever say I expected free parking, especially knowing the area (Queen Anne in Seattle). They also lied to me saying that they don't know which hotel I'm going to get, which is total nonsense. They offered the price and location and the amenities, so they obviously know full well which hotel they're selling rooms for.

I booked a car reservation through www.hotwire.com, with (Enterprise rental cars) which was booked at the Miami int'l airport. When I arrived at the airport, they told me that they don't rent cars to locals. And that I would've had to be getting off a plane or had to have an enterprise executive account with enterprise in order to rent a car from them. O.O I wished the rep. from Hotwire had advised me of this when I asked her if I would have any problems with renting a car prior to giving her my credit card information. My advise to everyone out there is go straight through the source. Do not use www.hotwire.com.

I have used Hotwire for years... back to when they had a Loyalty Program (stay 10 nights get one free!). Just booked the Airfare with 3 days notice and it went fine.. Then booked hotel but the screen was not fresh, but their system took my card info and charged me, but never provided email confirmation!! Bottom line: spent 3-4 hours on calls with them and on hold. Then they booked me a new room but it was 2 months out!! (Not in three days like the airfare)... I am still not credited for the $990.00, disputing one of the three charges with CC co... jeesh... No more Hotwire for me...

We haul trailers for a living. We were in Scottsdale Arizona and had a flat tire on our company's 52-ft flatbed trailer. We called Hotwire to book a hotel for the night. We asked the gentleman, who spoke choppy English and spoke too fast, that we needed the nearest hotel under $100 dollars. And that we also needed it that night until the next day (March 18-19, 2015). After letting him know the amenities we required (pet-friendly, one bed, etc.), he told us there was a room available at the Holiday Inn & Suites under 10 miles away that matched our needs. The total was $92.74 after fees and taxes. Once we gave him the COMPANY card information and our email address, he told us to go directly to the Holiday Inn.

I will not use Hotwire nor Expedia again because I only had horrible experiences and there is no way to avoid them. I got stuck with Hertz Rental car and had a most heinous and inhuman experience trying to pay my fee to the Toll Roads after 3 days limit. I have rented thru other companies before but Hertz couldn't help me by phone. Then they charged me $30 for administrative fees as I couldn't pay on line when I returned to my computer after my trip. I have made a complaint to Hertz which went nowhere. I must add that there is NO customer assistance from HOTWIRE phone options so I get an automation in the Philippines who cannot send my call to Customer Relations in the US, just get to shuttled to another Filipina. Never again will I use Hotwire or Expedia - You have no customer service, so your company SUCKS!

On May 12, 2014 I purchase a ticket for the Holiday Season in Jamaica as most West Indian do. However in November I call and ask about cancellation since my father was getting sick. I was told that as long as I cancel 1 day before trip I should be fine. I call three weeks before trip my father had a heart attack. Hotwire has come up with every excuse not to refund my money, they are indicating that they will give a credit if I use it before May 12th 2015. I have just moved to a new state and new job. Cannot travel. I even told them to take the $175 fee just refund my money. I will never use them or recommend them again.

I purchased a deal for a room whose median value was $245 and was discounted 69% so I ended up paying $77 per night. Once the hotel was revealed, I found that the actual value was no more that $114 a night. The hotel is a dive and now I'm stuck with it for a week. I had to call 3 times because my calls kept disconnecting and was told that there was nothing they could do. They eventually just hung up on me.

After traveling 4,000 miles for a family vacation to Hawaii, we were disappointed to find the Enterprise Counter closed upon our late arrival into Honolulu. We ended up taking a $80 cab ride to our resort. The next day, I called Hotwire to resolve the situation thinking it wouldn't be unreasonable to have them bring a car to the resort and amend the Enterprise reservation. Sadly, there was no apology, no willingness to listen, no attempt at recovery and all they did was issue a refund. To me, this is a blatant breach of contract. They offered the car at an acceptable price, I accepted the offer and money was exchanged. When they didn't deliver, they breached the contract. I'll be contacting a lawyer when I get back home. DO NOT USE HOTWIRE. EVER.

Have used them in past but the woman on phone told me it would get days in so I typed in my info and decided not to move on with booking. And a minor in my car out thru by accident and to my dismay I got Americas best value inn which is not even in this location stated on the map and is very dirty and should be basically torn down and rebuilt due to filthy conditions. So I called and asked for simple resolution which they were ignorant and wouldn't do. I am not that picky but wouldn't put my dog there a motel please.

I left my service animal alone in the room for about an hour after checking into the Bay Inn and Suites Seaworld, San Diego. When I returned, the manager **, said my dog was "howling" and told me I couldn't stay. I should preface this with upon check-in, ** said I didn't have a service animal and that my dog couldn't stay in my room. I told him then refund all my money, then he quickly relented and said I could stay. Hotwire refuses to refund all my money. Don't ever deal with Hotwire or stay at Bay Inn and Suites Seaworld, San Diego.

After booking a hotel room on the Hotwire.com website, the Hotwire website failed to send me to the confirmation page. I attempted to re-book the room at the same hotel and was charge $92.00 more than the price of the first "failed" booking. I called the hotel after it was booked and found out that the hotel is booking rooms for $80.00 less than the price I was charged through Hotwire.com. I would have "stayed for less" if I called the hotel directly. It appears to me that the reason Hotwire.com will not disclose the hotel you are booking at prior to taking your money is that they do not want you to know that you could stay at the same hotel for less if you called them directly. Hotwire.com is falsely claiming that their service allows you to "Stay for Less". Don't believe it.

I rented cars twice from Hotwire last year. Once it took me 2.5 hours to get my vehicle and once they didn't have the vehicle I booked and gave me large fuel-inefficient vehicle. Hotwire gave me 45 "hot dollars" in credit. This year, when I tried to use the credit, they told me I could only use them on other, more expensive deals they were offering and they will not compensate me since I don't want to pay more. I will never use them again.

I booked a rental car through Hotwire for 3/4/15. They provided the wrong address for the rental car's office. I had to keep my cab for additional 20 minutes in search of the car's location, at additional cost of $25.00. I asked for reimbursement-- Hotwire refused, since I didn't change my card! (?) I was on the phone with them for 35 minutes. I purchased car insurance through Hotwire, my card was charged 3 week before the date of rental. Enterprise Rent A Car informed me that they do not honor the insurance offered through Hotwire, and I had to pay double. I Called Hotwire: "We are not responsible for a 3rd party charges." I WILL NEVER USE HOTWIRE AGAIN!

I used Hotwire for the first to book a one night stay in Atlantic City with my husband. In addition, I also purchased the insurance because I have a toddler and you just never know. Unfortunately, I was the one to get sick. I called Hotwire to explain I was sick and would not be able to travel. They explained that because the booking was "hot deal" they could not issue a refund. I was ok with that. I asked if they could reschedule the overnight stay for another day. They couldn't do that either. I asked for a partial credit or refund. They could not do this either.

Hotwire put a hold INDEFINITELY when we didn't get the rooms, then lied and said the funds would be released in 24 hours, then tell me that, oh, oops sorry MY bank needs to call them and get a RELEASE code from THEM. That is Absolutely RIDICULOUS! I have used Hotwire for years! I don't think I ever will again! BEWARE HOTWIRE’S POLICY IS TO HOLD YOUR $$$ EVEN IF YOU DON'T GET THE ROOM!!!

I booked a 3-star hotel and they gave me a 2.5-star hotel. They told me they could do a one-time exception for me and cancel that room and book another hotel which would be a 3-star hotel. The people on the phone were so rude, one guy even hung up on me and I wasn't being rude. I told him that I want what I ordered, same price. I finally just gave up and let them charge me more to get a better room because they were going to charge me regardless. I also paid for the insurance and they denied me canceling my room. Very unprofessional, even the supervisor could care less, not to mention they had me on the phone for 2 hours having to figure this out.

Their rep took my reservation over the phone and put in the wrong pick up time for a rental car. And all they have to say is I agreed to all sales were final and have to wait for them to conclude their investigation in order to get a refund!

Booked car rental - tried canceling in less than 24 hrs. (Found much better rate) which seems reasonable. Most other agencies seem fine with this... Hotwire grabs money immediately from Acct... Beware of that! I will admit in fairness they do say no refunds but I honestly thought... Cause other travel agency say that too... That within 24 hrs you could cancel - after all this is a travel/vacation site (not a life or death situation where they can't accommodate their customers).

Had a coupon for $25 off booking with first use of Hotwire app. When I booked the hotel it took the $25 off, yet was charge the extra $25 when applied To my card. Called Hotwire and they said they do not know what happened, but would put the money into a future booking. I never stay at hotels so told them this. They did not care! Wanted me to send them a picture of the original booking that show the $25 off (Who takes pictures of their screen of their computer?) I believe Hotwire does this on purpose to first get you to book then to try to get you to book again with the credit. False advertising, big time! Will never use them again. The person I talked to basically Told me it was my fault. And then implied I was a liar. Not so much about the money, but the total lack of professionalism On their part. I have never dealt with a business Who would do this.

I'll be fair and say that usually Hotwire is fine with hotels, as long as you research their hotels and know they bump up their ratings. With car rentals it's a completely different matter. On a couple of occasions I've been done by their hot, non-refundable deals which magically drastically reduce in price after purchase and just after the price guarantee expires. Once again, I forgot this practice and fell into the same trap and booked a car which became $100 cheaper one week later. Yes, I know we take a chance and that's their policy, but warning to all - when booking in advance there's a very good chance you'll be hit with a higher price. Hotwire argues the price of the car can go up or down but almost in every instance that I've booked with them, the price decreases after purchase. A small price differential is one thing - but $100... Watch out for their practices and by the way, their customer service staff is horrible. I'll avoid them in future.

My flight was cancelled by the airline. I called Hotwire to let them know I still wanted the rental but I couldn't pickup until the following day. Hotwire charged me $240.00 to "change" my res. even after I provided the info from the airline.

I know that you cannot change or cancel a reservation on Hotwire. For my last trip I booked 5 nights in Arizona and purchased the travel insurance. I ended up getting sick, bronchitis. Trying to use the travel insurance is IMPOSSIBLE unless maybe you died, but then you wouldn't be making a claim.. would you?? So stupid. I read the rules that were posted on the site, that day. It did not explain all of the HOOPS you have to go to for them to even consider the claim. I lost $600 and will never use Hotwire again. Their ratings of rooms are ALWAYS higher than other sites; meaning they falsely advertise. I'm just waiting for the day a class action lawsuit is filed against them!

On our anniversary decided to use Hotwire to make reservation and got a credit card invalid error twice. After assurance from the credit card company that the credit card was indeed valid, the next call was made to Hotwire. Hotwire rep was not helpful and couldn't explain the issue, instead provided an out of area phone number to leave a voicemail! In the end the credit card company removed the purchase, which according to Hotwire never existed! Fraudulent activity, please beware!!!

I made a reservation through Hotwire for a car rental at Alamo. We were flying into Orlando. Hotwire told me I could save $200 if I used an Alamo site that was 2.1 miles from the terminal and they had a shuttle that I could use. Being a bit leery I called and spoke with a person at Hotwire and they reassured me that there was a shuttle and it was 2.1 miles from the terminal. I got in Orlando and went to the Alamo desk to inquire about the shuttle, and was told that there wasn't one and that the site was 16 miles from there. I then called Hotwire for assistance, was on the phone for over an hour, was put on hold for who knows how long. Ended up using a different rental agency and paying quite a bit more for something different. I called Hotwire when I got home about this problem and it seems that it's my problem not Hotwire's.

Hotwire provided me with 3.5 Stars Hotel and exampled the Hotel as Hilton, Sheraton. The location was specified as it's in a quite city area and it actually was in totally different location in the middle of noise downtown. The Hotel is not even a two stars in Trip Advisor. The pictures from the previous customers who stayed in this place was bad. I been a value customer for HOTWIRE for the past 7 Years or more. I spoke to the agent and his supervisor. I asked them to Google the hotel and to see. They did and said my purchase was final and they will not refund my money, neither change the hotel for me.

Hotwire.com takes no responsibility for the companies on their site. If there is a mistake, it's your responsibility to contact the company. I rented a car because Hotwire.com said it was unlimited mileage. The car rental charge me an additional 28 dollars for going over 70 miles. Hotwire customer service just kept on saying that they have nothing to do with what the car rental charges. So what's the benefit of going through Hotwire if they don't even know what their vendors mean. So beware if you rent a car through Hotwire because they might advertise unlimited mileage, they don't mean it.

I booked a hotel and car through Hotwire and literally ten minutes later found the same hotel and car for over $60 cheaper. I called Hotwire and stayed on hold for over an hour and a half waiting to speak to someone so they could refund me the difference. Finally reached them and they told me that the room descriptions were different. The ONLY thing different about them were the order the amenities were in. Same EXACT room except the Hotwire one listed the continental breakfast first and the other site listed the free parking first. Completely ridiculous! Will never, ever use Hotwire again. Waste of time.

I have booked with Hotwire several times. I booked a hotel today that stated it was 75% recommended, an excellent deal, and near the beach. When I found out which hotel they had given me, I searched for the reviews online, and every site had the worst reviews I've ever seen for a hotel in my life. Bed bugs, roaches, mosquitoes, a loud train in the back, dirty rooms, bathrooms, etc. It was something out of a horror tv series about nasty hotels or something. I called to inform them of this within 30 mins of booking the room, and they showed zero concern and told me that I was aware of their policy. So I forfeit what I paid for that room, since no one would ever stay there, and I had to book another room NOT through Hotwire. It is very clear that they do not monitor the quality of hotels on their site and are severely lacking in the customer service department. I am no longer a Hotwire customer.

Booked a room that was not there. After 3 long distance calls and a dead cell phone, we still did not get a promised refund. "Customer Service" at this company does not exist. They will not answer my calls now. Do not use this company! There are many better options on the net and a few bucks are not worth the aggravation and wasted time.

Please do NOT use Hotwire. I traveled to Mexico 2012 summer and while purchasing tickets from Hotwire they told me I had to buy a full fare ticket for my infant son which was not accurate. I was only suppose to pay a 10% fee of a full fare ticket. After numerous calls/emails back and forth, they said they could do nothing for me - refused to refund the amount overpaid. I hope they go out of business. Don't use them, they will rip you off.

After paying for, and receiving a confirmed reservation at the Floridian Express in Orlando, FL, it took speaking to 5 people at Hotwire over a span of nearly 1.5 hours in a hotel lobby before my wife and son were able to check into their hotel. The weary ordeal with Hotwire started at 11:30PM and never ended until nearly 1:00AM!!!! There was absolutely no reason for this to happen, and Hotwire created a very stressful experience for my wife after spending hours on the road driving. The savings is definitely not worth the hassle!

I was looking online to reserve a hotel. I noticed that Hotwire had OK prices. I called and spoke to agent Mark expressing my concerns about the city I was traveling to. I stated that I would like a hotel close to the airport because I was picking someone up very late and I had concerns about safety. The customer stated that his system is designed to automatically pick a hotel within an specified shaded area on Hotwire's webpage. He also mentioned that I should not be too far out of the way. Being this my first time I trusted Mark and proceeded to purchase a ticket online.

I was looking at hotels but NEVER booked. Two days later I receive an email saying the hotel was booked and I was charged. I called Hotwire and was told they would not refund or credit my account and in fact had already charged me! I am disputing it with my credit card company now. The dates I was looking at are 2 months away!

We are a modest family of four and we wanted to save money to travel. Unforeseen circumstances made us cancel our trip. Out $1000. Don't risk it. We will never use Hotwire again and encourage our friends and family to never use them. Criminal.

I've used this service 3 times now and was never disappointed. However, today when I purchased 3 nights in Paris (hotel was described as 3-star with advertised price of $261) for $119 per night, I was shocked when I searched the regular price of the hotel and found all websites show the price per night as $141 (including their sister website Hotels.com). A reduction in price of $22 a night is hardly worth not knowing the name, exact location and other details. It's completely misleading to compare a $147 a night hotel with one priced at $261 and had I known that, I wouldn't have made the purchase.

DON'T buy airline tickets from Hotwire. If you miss the first flight, they automatically cancel your return flight on a round trip. After asking for speaking with a supervisor I got transferred to Lia ** in Oregon "she said" and she couldn't prove any of those terms and still did not provide any help. They are terrible, will never use them again.

Booked hotel and car on 2-9-15 for one night stay in Austin dated for 2-14-15 only to get the car and drive to the hotel and find no reservations available. Waited an hour on Hotwire customer service line in the lobby of the hotel then got blamed by Hotwire customer service rep and supervisor for the date changing during process of payment. Kept repeating policy like I didn't understand. Overt-talking me very loudly. How can one book a car and hotel on the same date to arrive and one of the reservation are changed? Left me with a car, no hotel and all hotels were book solid. Never book with Hotwire again unless you got money to throw away.

I was out west skiing when I made a reservation with Hotwire for a car rental for 15 days starting on the 18th of February 2015. The 18th was the wrong date it should have been the 19th of February. I tried to call and change the date to the 19th but waited many hours over a period of a couple of weeks before getting to speak to anyone. I eventually waited them out and got to speak with Mark. Mark had a heavy accent but had no problem understanding my problem. He informed me that I had to make any change within 24 hours and I explained I did not realize my mistake until I got home a week after the reservation and he informed me nothing could be done that I could pick up the car on the 19th as long as it was within 24 hours of the original reservation. I told him it might be more like 28 to 30 hours before I got there and he informed me that I would lose my entire rental.

I've used Hotwire many times in the past. The thing with Hotwire is that you can't expect much when booking a hotel through them. For example, a 4-star hotel in New York City is not going to be a large, luxurious room like some people think. You will get a queen size bed at possibly the W New York or the Westin Grand Central for around $280 a night (normally in the $350 a night range), plus taxes and service charges of around 20%. In Orlando, a 4-star was the Hyatt Regency at $169 a night, when the regular rate was $209, a decent savings, but nothing to write home about. I did get a great deal in San Francisco when I booked the Westin St Francis hotel at $139 a night, compared to the normal rate of $305 per night. The room was SMALL, under 200 square feet, but I saved a good bit of money.

I booked a room 2/14/15 for Orlando, Florida. When I arrived, the hotel didn't honor the booking and explained Hotwire should have contacted me about rebooking my room. I called them and they stated that I must have not checked my spam emails. I explained to them my emails come to my phone and had not received any emails from them, not even in my spam which I rechecked, no email. They then stated they didn't have any room they could book us in, but room refund the money. I explained I have drived 3 1/2 hours and needed a room, rudely I was told this is what they can do! If I flew in from somewhere else I would have been in a lot of trouble. It also was Daytona 500 weekend, no rooms were available anywhere on our ride back home. We were tired from driving over Orlando and Kissimmee area so we thought let's just stay in Daytona. No rooms. We had no choice but to drive home.

Booked a hotel in Times Square through Hotwire. Arrived at the hotel only to be told there were no rooms available and I would have to go to another hotel located near Central Park. Wouldn't mind be in Central Park in July but not February. I called Hotwire asking for help but received none. As stated by others, Hotwire may provide great deals but not worth the savings if you encountered an issue. Terrible customer service - scripted responses and they aggressively try to end the conversation quickly. They refused to cancel my original booking and book another hotel in Times Square even though I offered to pay the difference if the new booking was more expensive. Hotwire would not take any responsibility for me being relocated and were unwilling to help. This was the last time I use Hotwire.

I booked a car rental from 6:30pm on Feb 27th to 6:30 pm on Mar 2nd. During the process of choices, I checked for many times and it showed the day span is 3 days, with the price at $30/day. Also, I added insurance which is $9 daily. I am very confident that I did it, because I discussed with my boyfriend before making this decision.

I received an email from Hotwire, indicating that the hotel for which I received a reservation confirmation is overbooked, and while I can appreciate that new accommodations were made on my behalf, I am very disappointed with the lack of accountability demonstrated for this error. I spoke to a representative over the phone regarding this change in my reservation, and I explained that according to the current published rates at the replacement hotel (on their website), I am not receiving any kind of discount on my reservation whatsoever.