Hotwire Reviews

Josh came to my house in Sun Valley Florida. He was prompt and professional. He clearly explained all the updates to me and where I could go to watch informational videos. He was very helpful and needs to be promoted.

I would have gone with minus 0 but I can't. My association have decided to them on board because it was cheaper. Yup cheaper alright...I have upgraded to the better internet and still is lousy. I have a medical alert and because of the contract with fision the internet did not work I couldn't call the medical alert. Not only that it destroyed my whole unit with medical alert. I have a severe condition and if I can't push the botton to call 911 then I am in trouble. I would not be happy camper and all because of FISION. They are putting me in danger because poor service with cable Tv but my association also is at risk of using them bc they are cheaper. What is the purpose of living in a 55plus if you can not rely on a great connection for your device. Both are not considering of people but rather than money saving on a 55plus. ASHAME... Terrible company.

Terrible system. Went to pay for rental car system says refresh page as I'm refreshing page to make the payment system changes the time of the rental car. When I call to confirm with Hotwire that your system change my time there's nothing they can do now. I'm the stupid one. I don't know what time I'm leaving and what time I'm coming back and I'm the one making the reservations and leaving on vacation. Isn't that ridiculous?

Zero if I could. Hotwire is a bait and switch operation. Advertised items like "unlimited mileage" and especially "48 hour cancelation" are often NOT included in their "special price" cars, which you are required to book before you know what the company and their revised policies are. Hotwire also uses a chat for complaints, so you'll have no recourse if you are dissatisfied. I just went through this after my flight was cancelled and I could not cancel this reservation. My advice: DO NOT USE. This company needs to go out of business.

Zero stars if I had the option.. Terrible customer service. Terrible connection. The worst thing is the internet in my house is terrible internet. It’s coming on and off. Technicians came four times and never fixed. It televisions are not connected. Good movies and programs stops in the middle in a short phrase and short story do not even get close to hot wire. It’s very hot and you gonna get burned badly.

Hotwire deserves 1 star because they finally corrected an overcharge by refunding the money I had been overcharged when I was given a rental by Drivo Car Rental in Newark who overcharged me because they didn't have the less expensive car I had reserved. Drivo was contacted by ACE Car Rental. By protesting mistreatment by writing review and calling Hotwire with complaint, I was finally given refund.

Absolute disgrace of a company if you can even call it that. They should be investigated for stealing over 250 bucks in credits and refunds from my account. DO NOT BOOK With THESE CLOWNS. You will lose money if you book here.

First of all, they lied and said that I was going to get a name brand 4-star hotel like Hyatt or Hilton. After charging my card, they booked me for a 3-star hotel with no address called Kozy Houston North Hotel. Within 2 mins, I contacted customer service and they said refunds. So, I’m forced to stay at a hotel with my small child that I don’t feel comfortable in. Hotwire refuse to change my hotel. It’s all a scam! I’M SO PISSED OFF RIGHT NOW & I will never book anything through Hotwire again. I suggest you don’t either unless you want to get ** over too!

Scheduled a hotel in Alabama for the weekend and they canceled my reservation I made for my children to travel an then blamed the hotel and then customer service wants to not answer and then they want be pissy with my son when he arrived. I literally am repulsed at how badly they treat people and then don’t want to give back money or fix the mistakes they made. My son was miles from home and had nowhere to stay in a large city he knows no one.

Please do not book hotel through Hotwire. I booked a hotel through them and got Staybridge Suites in Pittsburgh. Came from my daughter’s move in. When we reached the hotel, the hotel front desk said that the reservation is canceled. We had to look for another hotel and got a lower star as none were available. Incompetent workforce in hotwire.

Beware!!!! Do not book with this company. False advertisement. The quality has gone down. You will not get what you’re promised. I booked a hotel in Scottsdale and ended up in Phoenix with a questionable 5 star hotel. For their own error, they will tell you to pay a $40.00 fee, and deposit your money back to use another Hotwire property. Run. Use another booking site with exceptional customer service. They will be out of business at this rate. Word of mouth is powerful.

I made a reservation for a rental car. Accidentally my finger slipped and pressed the wrong airport. I didn’t realize it until I looked within one minute. I immediately called to change airports. They refused and I am stuck paying for a car I can’t use. I pleased. Please take the money I gave you and put it in the correct airport. It was one minute I realized my mistake. Geez. How about a one time courtesy? Never will book with them again.

Inconsistent internet, down more than a few days every month. When calling for help, they threaten to give a $99 fee if they cant figure out the problem. And internet prices are higher than competition.

Total Scam. Charged for a car they refused to provide. Hotwire charged me for a car they refused to honor when my son went to pick it up. Despite for having a valid reservation, the rental location denied the vehicle, and Hotwire still kept the money. I contacted their customer service multiple times, each time I had to start over because their representative failed to document the record. I escalated to a manager and spoke to him and he assured me he would take care of the issue.

Don't ever pay upfront. You will get to Anthony P. a manager and all he will do is read you the small print policy guidelines... Their policies are completely inflexible and not worth the savings. Do NOT ever use them for travel services.

DO NOT USE HOTWIRE EVER. They change names of hotels shown and you get stuck with junk. They did not advertise the proper name of the hotel or we would never of accepted the deal. You suck Hotwire and you take our money to be very unhappy.

Internet is fast and dependable. The cable/tv, on the other hand, is horrible. Equipment is very poor and basic with no other options. Stay away from Hotwire or you'll be writing bad reviews like me.

Hotwire is the worst and most frustrating cable service ever. It seems Their systems reboot every night in the middle of watching shows. Their dvr fail to record and despite claiming the fastest internet service my devices are all slower than when I had Comcast.

This is the worst app to do anything through and they should be charged with robbery and rico. They stole my money literally, said that my card did not go through and they still took the money off of my card. So frustrating, please don’t use them: and call the president to shut them down please

Hotwire will not take any responsibility for hotel bad services. All they do is take your money. I booked a hotel near Venice Beach, California, 4 star hotel and the experience was terrible. The hotel had no hot water, and the staff were extremely rude and uncooperative. They refused to take any responsibility for the issue. I ended up leaving the hotel at 4 a.m., looking for another place just to take a shower. I contacted Hotwire a few hours later and requested a full refund. Instead, they gave me the runaround—Excuses, shifting blame, and no resolution. Please be aware: Once they take your money, companies like this may not care about taking care of their clients.

I booked with Hotwire for NYE 2025. I paid for a 4 star hotel in the downtown core of Ottawa. I did not get a 4 star hotel. When I complained to the hotel they did the best to accommodate me but they were in the middle of renovations and some services (like TV) were being updated and not available. They encouraged me to reach out to hotwire which I did but didn't connect that night as it was NYE and I couldn't get through but left my number for a text back service. Eventually when I followed up with them they said there is no record of any attempts on my end the best they could do was a $60.00 credit for the future. I explained that wasn't satisfactory, that I had paid for a four star experience and didn't get it and wanted a partial refund. They did nothing. Be prepared, not picking out your hotel is a real roll of the dice, you could get a what you paid for or you could get screwed.

Requested a hotel in a certain city. They booked me in a location in the opposite direction in which I was going hours away. They would not change it. Said the sale was final. Absolutely unscrupulous! I was under a time restraint and couldn't lose hours on this trip as I had a deadline to be at a conference.

Hotwire booked me at a hotel that is closed and has been closed for 2 years. They are refusing to give me a full refund! Are opening the second investigation, yet you can’t reach the hotel by phone. And if you get on the actual hotels website you can’t reserve rooms due to them being closed. This is really bad business! I won’t be booking through Hotwire moving forward.

I purchased a 3.5 star hotel. The example hotel brands were Hilton and Marriot. They stuck me in a Motel 6 which had broken windows. The room smelled awful and the heat didn't work. They charged me substantially more than it would have cost to book on Motel 6's website directly.

I used to use Hotwire a lot a few years back, now I don’t recommend anyone using this website, they don’t give you the hotel on the recommendation, and the prices are not good, sometimes even more expensive than other travel agents on line. When you call, they will tell you the hotel is one of the chain showing, but it’s not. I paid $90 US dollars, before you paid you don’t even know what you get, after everything was Canadian dollars $155, Hotwire tell you match guarantee, it’s a four star hotel, but it's 3 stars hotel. I checked other site. They charge the same amount and you know what do you stay.

I booked car rental and when I arrived at the rental place the agent stated that it was only for electric cars and I did not purchase through Hotwire so I plainly stated in small writing that it might be a electric car. So the agent rewrote my rental policy and when I looked at statement 10 days later I was billed twice. Once by the Hotwire and once by agent at the rental. So reach out to Hotwire and because I didn’t call to cancel it I’m out the pocket for it as if I just gave free money and in today’s society whose has money to throw away and I hope and pray that you treat neighbors the way you want to be treated but instead this company is a thief and liar. I will no longer use this company and recommend those who traveling to use another source.

A Complete Scam - Stay Far Away!** I can't believe I fell for this company's deceptive practices. From the moment I booked my trip, it was one issue after another. The so-called "luxury accommodations" were anything but—dirty, outdated, and nothing like the photos online. The "all-inclusive" package was a joke; hidden fees popped up at every turn, and the "guided tours" were just a rushed mess with no actual guidance.

Biggest rip off ever!!! They advertised a $1000 hotel room for 87% off. Wow what a deal right? No I get to the hotel and got a standard room. It would have been cheaper to book with the hotel directly for the room I actually paid more with Hotwire!! Big fat liars!! They wouldn't do anything about it except tell me to go to another hotel. No credit, no chance to even attempt to make it right. Just a big too bad. Do not use!!

I booked 2 rooms with a Hotwire Agent last night; she gave me the price details and it sounded good. I asked what hotels were included. Her response was several brand named hotels; I proceeded to book with her. When I got my hotel notification is was some unknown independent. I just spent over 2 hours trying to get a refund; due to being misled. Even got a supervisor involved eventually; they will not budge from their policy. Very aggravating when you were duped by one of their employees. They did offer me HotWire Dollars; but I don’t ever want to book with them again. Will be deleting the app and never going to use or recommend them again.

Beware, Hotwire is truly become fraud and spam. I made my reservation looking at the hotels that is offered during the reservation process but was provided an unknown hotel brand which does not meet the Hotel class and top of it customer service was pathetic instead of trying to understand the situation were rude with do not care attitude. When confronted with actual hotel cancellation which was until 4pm same day, it was mentioned on the hotel website, Hotwire demanded $60 cancellation charges. I have been using hotwire from almost 5+ years but day by day they are becoming more like frauds. I see much better options outside. Will never use their services again.