Hotwire Reviews

I would give them (Hotwire.com and expedia.com) a million negative stars if I could. They are same. Unfortunately I had to give 1 star. Hotwire.com has the worst customer "DO NOT CARE" Service in the Universe. I can't even say customer care because they don't care for customer at all. They are rude, careless and irresponsible for what they are saying or committing to the customers. I made reservation on worst ever website Hotwire.com which never got completed and my CC was charged by hotwire. I spent more than 10 hours talking to my credit card company, hotwire (waste people), hotwire credit and debit dept, Etihad airways for which I booked flight.

On July 2, 2015, I booked a Dollar Rental Car through Hotwire. In the search, I put in pickup at the Kona Airport (KOA). The search should have returned only the Kona Airport. When I request a car from KOA, I expect to get a car from KOA. I made a reservation only to find out that the pickup was at the King Kam Hotel (many miles from the airport). There was no way to tell that the address shown was not the airport and was the King Kam Hotel. I had to rebook with Dollar at a substantial increase in cost. This constitutes unfair and deceptive business practices on the part of Hotwire. I expect a refund of the difference in cost.

Last Sunday I made a booking with Hotwire for a hotel in Richmond (KY) and received the name of the hotel after payment. Within 25 minutes I had found the same named hotel/dates/type of room on Hotels.com at a cheaper price. I immediately emailed Hotwire and since then I have not been able to obtain an acknowledgement or refund. I am now asked to phone the US which is impracticable for me based in Barbados. They of course have ALL my contact details including phone and credit card details.

Arrived in Indianapolis at 10:00 pm to find that the hotel La Quinta Inn had no electricity, no lights, no hot water, no internet. Four other hotels we contacted were all full. We eventually found another hotel the next morning and moved there a few hours after check in. Hotwire refused to speak to me about it and after being on hold more than an hour, was sent an email stating that their decision is final and they will not refund my money even though La Quinta Inn stated that they would fully refund all money to all guests.

Everyone should know that Hotwire's price guarantee is garbage and almost worthless. With Priceline if you book a Express (the same as Hotwire's Hotrate) or are Successful at Bidding for a hotel and the price goes down, you can contact them all the way up to 12 midnight the day before your check in to file a best rate guarantee. With Hotwire, you have only 24 hours AFTER you book the hotel to file a best rate guarantee. I booked a hotel in Bali and now the hotel is offering a LOWER rate directly than the Hotwire Hotrate hotel.

Booked 3 night local hotel stay. Requested pool, free breakfast and pet friendly. Hotwire offered special to choose hotel unnamed but gave comparable to Comfort Inn and Ramada Inn. The MOTEL I was sent to had a green pool in July, no breakfast, added fee for pet, roaches and mice. No refund no exchange.

I attempted to use Hotwire for the first time to book a hotel room for 3 nights in Washington. It looked okay so I figured it was worth a try, which unfortunately turned out to be a huge mistake. I used the website and input my dates and hit "confirm" on a non-refundable booking, taking special care to ensure the accuracy. Immediately after I confirmed the booking, the confirmation sent to me had the wrong dates booked (why this can even happen on a website, I cannot understand).

I booked with Hotwire.com for the first time this past weekend. I'd heard only good things about the blind booking so I wanted to try it. To my dismay, it didn't work out so well. The hotel was AWESOME and the rate was ok but when my family and I arrived at the hotel, the room that we were placed in could only fit 1 adult. When I booked with Hotwire, I specifically noted that I was traveling with 2 adults and 2 children. Their guarantee says the ROOM SLEEPS THE NUMBER OF GUESTS SELECTED… When I reached out to the front desk at the hotel, they explained that they'd received the booking for only 1 adult and assigned the room that was available. They were full and could not move us in to a bigger room. As a result, my children had to sleep on the floor. I called Hotwire's customer service the same night to see if there was anything that could be done. I was on hold for a total of 3 hours that night and finally told to call back the next day.

They promised rate at least 40% off, it was actually 10% higher than rate on hotel website for general public for same reservation. Spent more than 4 hours trying to negotiate simple fix Hotwire reps say they can't do anything, only higher ups can. Worst part, # hours wasted with no result, following their refund policy. Why not empower reps to make changes?

I wish I were smart enough to read this website before booking!!!! I live in Cambodia. Booked flights for my wife and I that unfortunately connected in Atlanta, USA which requires the purchase of a Transit Visa, cost $160. We did not understand the Transit Visa requirements until after the purchase. I called Hotwire and what nightmare to change the flights. I ended up changing just one flight because of the cost. 8 phone calls later and $15+ in phone call fees I finally got it done. They put you on hold forever (I think hoping you will go away). They charged me an outrageous $'s and blamed the airline, NO CREDIT for the original our purchase.

Trying to take a 4-day trip on a small budget. I tried using Hotwire for a cheaper car rental. It is not worth it. The little you save is not worth the headache. They refuse to work with any schedule changes or other issues. I ended up paying double what I should have after all was said and done. Don't use Hotwire. It might look cheaper on the surface, but if you hit any snags, you're outta luck.

I booked for a hotel near the airport of Washington DC and the system sent me to a hotel in Chantilly, VA., 30 miles from Washington! I'm very upset with this, it ruined my whole weekend and my family.

I put in very specific dates for travel, Hotwire changed them. I didn't notice the change. There was no additional verification process to ensure booking was accurate. Tried to call- 90 minutes on hold, told they were keeping my $216. Email said call again and wait. I will be contacting hotels as well. Worst site ever.

Long story short... There have been a couple of changes in my flight and they couldn't find an alternate flight that will work for me so I agreed to just cancel the itinerary and they also agreed that they would issue me a refund. Apparently, there was a process to get a refund. They contacted the airline and told me they were going to ask for an authorization to cancel itinerary (whatever!!!) and call me back. Never got a call... So in total, I probably called almost 20x. Spoke with different people including team leads, supervisors, and they are a pain!!!

I made a reservation for a car through Hotwire. When I arrived at the car rental place I tried to add a person as a driver, because I couldn't drive due to my recent accident. I was told I was not allowed to add a person and that I could not get a refund. I had to pay not only the Hotwire price but had to pay for a rental from the car rental place.

Similar to many other people, I booked using the Hotwire option where you find out the name of the hotel afterwards. The website says 100% customer recommendation rate and even when I was reserving the hotel, the gentleman on the phone raved about the 100% recommendation rate. 100 percent of TripAdvisor users have never recommended this hotel, neither have Hotwire users. How does this company get away with this? Can we band together and bring forward a unified complaint to get this false advertising stopped? We need to do something. This company uses fraudulent practices.

I tried to book a hotel and it gave me an option of low price if I would let them choose any 4 star hotel. I went ahead and was happy to let them give me any 4 star, when I booked it changed the rate on me. I was quoted 89 + 20 = 109 and it charged me 160??? Called up customer service and they refused to do anything, disputing with the credit card company.

Hotwire had a nice little hot ad for a hotel that is originally $420 per night for an amazing 70% off at $126 so we jumped right on it! It turns out the hotel's regular rate anyone could get was $129. After Hotwire fees we paid $9 more than we would have paid just walking in off the street! What?? There was nothing special about the hotel and we are very angry! This is CRAP!! This should be against the law! We filed a complaint and claim with Bank of America but we lost because we can't prove it! Make sure you always print ads BEFORE you buy! We will NEVER use Hotwire again!

I rented a room from Hotwire on 7/14/14. They claimed this was a $80 room and a two star hotel, but was not. As it turns out I could have booked the room through the Travel Lodge website at a lower rate. We arrived late and went into the room and went straight to bed. When we got up we found the room was filthy. There was gum and a dirty cue tip on the bathroom floor. The shower had pubic hair and was not clean. The dresser had rolls of dust and trash under it. I don't believe the hotel had changed the sheets. We told the person at the desk and she had a maid go to the room to verify the condition. She said the manager would call later.... Not called us yet. I called to Hotwire and they took the information, but gave no satisfaction, so I asked for a supervisor. I waited for 15 min and they disconnected me. I will never stay there again and will never use Hotwire again.

My husband and I recently booked a 5 night stay through Hotwire with Holiday Inn Downtown Knoxville, TN. I can't remember how many stars it claimed to have, but I was impressed with the 95% approval. I expected it to be a nice room, but they put us in a handicap room with stains on the floor and bedding, and the bed skirt was torn. Needless to say, it looked like a dump. When we requested a different room we were told that because we booked through Hotwire we had to take the first available. It wasn't until I got frustrated and told the lady at the desk I was going to post pictures of the room that they moved us.

I booked a hotel today on Hotwire. I wanted a hotel on Pismo beach. The hotel was listed as Pismo beach/shell beach. The small map made it seem it was just on the beach area. When the hotel came up it was a town that is inland and far from the beach. We called to cancel and explain that it was not the area they advertised. The wait was very long and the customer service person refused to give us a refund. We asked to speak to a manager. We were put on hold for twenty minutes or more. Meh would not listen to reason and finally just matched a price we found on kayak that was cheaper. They were rude and refused to give the number to a higher leveled manager. He even refused to give his last name. I have booked with them many times throughout the years, I will never use them again.

Go to any other booking sites except Hotwire if you are looking for a pleasant experience. The hotels that they advertise as examples are never the ones they book you in. Instead, you get the "other" category 100% of the time at a rate usually higher than the hotel's rack rate. In addition, when you try to exercise their low price guarantee, Hotwire gives you the runaround and never refunds you the difference. It used to be one of the top booking sites but something has happened along the way and they have become more concerned with tricking the consumer than giving you the best quality service. AVOID THEM AT EVERY OPPORTUNITY.

They are refusing to cancel my reservation, and still charge me for something I'm not going to use! I set up a car rental through them, had to go to where I needed earlier with HERTZ, they honored my reservation. But Hotwire is refusing to cancel my reservation for a different data! Will I nor my company ever use Hotwire again!

I booked a full size SUV for 2 weeks from Hotwire. I was flying into Orlando Airport. When I went to collect the car, I was informed that the branch that the car was booked with was not at or anywhere near the airport. The branch was in fact closed. I ended up having to rent another car from the company's airport office at twice the price.

I had gone on Hotwire to book a room at a hotel I was standing at. I pulled up the list and there was the hotel I selected. The hotel finished the steps and when it was all said and done and they had my money I noticed it was not the hotel I had selected. It should have been Hampton Inn DFW south but what I got was something totally different. This hotel is nasty. I am going to sleep with my clothes on, on top of the sheets. It smells like mold, the pool water is so cloudy you can barely see the blue stripe at the bottom of the 4' foot area.

The worst customer service ever. They wouldn't accommodate a two-hour change due to a family emergency. The first rep we spoke to lied to the supervisor and told them we said we needed to change our pickup time because of something we never said. We called back and couldn't understand what dialect of the next person. I could go on. Let's just say the few dollars you save aren't worth it. Save yourself a headache and have the flexibility by utilizing the conventional routes to book travel arrangements. Don't do business with the devil aka Hotwire!

Thursday, July 9, 2015 - I am writing to express my disappointment in the way a question and request was handled in regard to my itinerary. I purchased this for my daughter to visit her fiance in Camp Lejeune in NC. I have used Hotwire in the past and found it was the best bundled price for what we needed. My disappointment came when I contacted you on Monday the 6th to inquire about changing my daughter's return flight to a day earlier. First thing was, calling in the evening, I had a 25 minute hold time. I chose the option for a rep to call me back. You did call me right around 25 minutes and when I explained to the rep that I was inquiring about changing a flight because we purchased insurance he said "No problem but you need to talk to a flight rep please hold", and all of the sudden we were disconnected.

I hope I can give a review less than one star. I have two people who will live in that room so we prefer to have double-bed room. Before I made reservation, the representative told me that I can change that after I had the reservation. However, after I made the reservation, the Hotwire representative told me that I need to talk to the hotel. The hotel told me that I have to cancel the reservation and made another reservation for double-bed room, but if I cancel I can't get refund. I called the Hotwire again, they want me to call the hotel. ** bad experience!!!

The website for Hotwire said from $42 - $45 per day for a car out of Denver. When we made the reservation, a charge of $87.00 per day was charged, and Hotwire said that they could ask Hertz to cancel it - which would have been fine, but they told us Hertz charged a $50.00 cancel fee - and it had been less than 30 minutes since the reservation had been made. No way anyone should have charged a fee, since the website was totally bogus!!

Tried to book a reservation on the website, which held my funds from my account but provided no confirmation. When I called I was placed on hold for almost an hour. When I finally got someone on the phone he said my request must have been out of inventory and would take sometime to release my funds. I explained my reservation was for that evening and still needed a room. If I booked another room through them they would require to hold more funds. I explained that was not acceptable since they were holding money from a non-confirmed reservation. He placed me on hold in the middle of explaining without saying anything. After 30 mins on hold got a different girl who hung up on me when I asked for a manager. KEPT calling to get someone, stayed on hold for MORE THAN 2 and half hours. No resolution and still holding my money. How can a site access your bank without confirming service?? This is the worst service I have ever experienced.

I booked a hotel that said it was a 3 star nice hotel with all these amenities and when I got the name after I paid I went to the hotel's website to find horrible reviews for the last month saying it's dirty, rundown, rooms with water damage, etc. I called customer service right away. It took 2 hours to get someone on the phone and then I was told I would have to go there and have problems myself before they would do anything! My booking is only for 1 night so how can they fix it once I have a problem? I spent $200 on a place I don't want to take my 12 year old to and I can't afford to lose the money.

I made a reservation for my son to rent a car for a week. He was flying on a buddy pass and when after he checked his bags, Southwest told him the flight was full and they had no availability for another 2 days! I knew the reservation was non-refundable but I asked if I could pick the car up to use for the week and they told me they couldn't transfer the driver to me and I paid for the rental! I have used Hotwire many times in the past but I won't be using them after this.

I booked my hotel and flight on Hotwire.com. Big mistake, never again... The flight was great, the hotel was horrible and a nightmare. I am sitting in my hotel as we speak typing this review and feeling unsafe. I would not allow my dog to sleep at this hotel. The hotel placed false pictures online. The hotel does not look like the pictures online. Please do not stay at this hotel. Design Castle and Suite in Miami Florida. The hotel is so unsafe. The hotel has roaches and possible bedbugs. I had an employee walk into my room without knocking. No one from the hotel apologized for her actions. I was terrified. The rooms do not have landlines to call 911 for help.

I was made to believe that I was booking a room at a certain hotel, all through the online transaction, and as soon as the transaction was complete Hotwire sent me the information for another hotel. To make matters worst they had me on hold for 28 minutes before they came to the phone. Then hung up on me once I gave them my transaction number. I am very upset as I also called and was on hold in excess of 20 minutes. This is a subpar experience and I am surprised that this highly dishonest and unethical organization continues to operate unchecked. Please avoid Hotwire at all cost. You will regret it.

I rented a car from July 1st thru 10th, 2015. Had to return it 2 days before the 10, July 8, 2015. They wouldn't refund my money back for the 2 day. I've rented from other sites and never had any problems or issues. To make it worse I had problems with the car rental. They sent me to three different places to pick up a car and the car wasn't in one of the stalls they were assigned in. It was so hot I thought I would faint. They need to make a change and satisfy their customers.

I ordered a hotel in Dallas through Hotwire and when I got there they told me it was overbooked and Hotwire were not supposed to sell the room to me. Now I am standing at 11 pm in Dallas without a hotel and having a connection at 6 am. After waiting 45 minutes on hold with Hotwire, I found me a hotel myself. Hotwire charged my account so I emailed them and explained what happened and asked for refund. They sent me a email back and said I had to call them. I called and explained how the hotel turned me away and how Hotwire kept me on hold for 45 minutes late at night and they said they had to investigate by calling the hotel and ask what happened. Then they told me I had to call them back for an update. I told them I should not have to call back but they would investigate and then credit my account. They said ok.

Hotwire is obviously getting low on inventory during Pan Am in Toronto so they are tricking their customers. Usually if you click on a district it shows you hotels in that area. But right now if you click on a district it shows hotels from all over and you don't know what district it is in until you on the payment page. If you miss it too bad because all complaints take 7 to 10 business days. I'm sure your trip to Toronto is over by then! I'm a long time customer of Hotwire so I know how the process usually works. Don't use them especially if you're coming to Toronto for Pan Am! You'll regret it.

I booked a secret rate under Hotwire's opaque website. It said 5 star room rate $565.00, summer weekend special saving 52%, it was discounted to $270.00. I purchased the hotel and found out their rack rate is $345.00. There were no rooms for $565.00 at all at that hotel. I called to complain and they said that they put the highest rate of a hotel included in that group but that does not necessarily mean you get that hotel. They throw in the same star level hotels with lesser rates and advertise that you will save 52% but I didn't save that at all. Spent an hour talking to someone in India and then they just transferred me around and said they had a bad connection and hung up. I learned a good lesson, I had no idea they did that. I wanted to educate other people that the advertised rate savings are not what you are getting.

I booked a car for a chemotherapy appointment at MD Anderson. My appointment was changed by my doctor before I was to fly in and pick up the car. I called Hertz to tell them I would not be picking up a car. They said no problem if I didn't pick up the car I would not be charged. They warned me though that Hotwire often charges customers who don't pick up the car even though Hertz does not. I called Hotwire and in poor English they said I needed a letter from my oncologist to get a refund. REALLY?? I got my very busy oncologist to write me a letter (embarrassing but car rental was $664) and faxed it in.

I booked a room in Pensacola, FL on Hotwire using the "Secret Hot Rate" and I was totally mislead. What the website advertised as a $139.00 value is a complete and total lie. There is not one website that advertises that hotel for any more than $90.00 (most websites advertise it at $80.00). Also, when I was booking the room it stated the hotel had a 4 out of 5 guest rating which it does not. It has a 1.8 out of 5 guest rating. The Hotwire website blatantly lied to mislead me to make it appear that it was offering a much better quality hotel than what it really did.

I used Hotwire to reserve three rooms for three couples in San Diego recently. Their website indicated the room in the hotel we would get was a $252 value. Of course, you don't learn which hotel you will be in until the deal is complete and you have paid. I understood this. After the transaction was complete I contacted the hotel directly to see what type of rooms we would receive. They would not provide the information since we had reserved the rooms using Hotwire. Hotwire wouldn't tell me and the hotel wouldn't tell me. This was the first sign that this deal wasn't going to go well.

I called to make a reservation for a hotel and was insulted by the rep. And when l corrected him, his reply was, "MY BAD." Called back, asked for supervisor, on hold for 20 min, got hung up on. Sitting on eternal ignore again. 20 mins and counting.

I made a car rental reservation through Hotwire.com for pick up at the Phoenix Airport Hertz Car Rental 5 days later. Through extenuating circumstances, and with 3 days before the reservation date, I am now unable to make the trip to Phoenix and called Hotwire customer service number. I was put in a callback list and after 28 minutes received a call from a recorded message which allowed me to connect to a rep. The rep told me that it is company policy that there are absolutely no changes or refunds issued. She told me to contact the rental car company Hertz. I requested to talk to a manager and was put on hold with very poor quality recorded music for 40 minutes before I hung up and called Hertz and for the 2nd time was told that they will not charge if a person does not pick up the car.

I thought I was getting a great deal on an economy car rental when I signed up. Then I checked the listing, and they had the dates all wrong, so I had to phone them to straighten it out. They said even though the dates were wrong they could change the dates, but they never offer refunds. I didn't care about the refund. I just wanted to get the dates right on my car rental! They said that was no problem, but after they put in the correct dates, the price had almost doubled! The person taking care of me said that the prices are "DYNAMIC" so I would not get the original bargain that I agreed to when I signed up! If that isn't bait and switch, I don't know what is!

I booked a 3.5 star hotel and it turned out to be an absolute dump. Also, the Hotwire offer originally said the room was $150/night. I entered my credit card number, submitted the booking and then Hotwire immediately notified by Hotwire AFTER my credit card was charged that the room came w/ another arbitrary $15 fee per night. So, it wasn't $150 (as advertised) but $165. Textbook false advertising and a total scam.

I recently booked a room on HOTWIRE.COM for a high school sporting event. I booked a "secret hot rate hotel" and the website indicated the night would be at either Hilton, Sheraton, Hyatt, Crowne Royal or Embassy Suites or similar so I booked the hotel room. Once processed it stated that I would be in a Bed and Breakfast / Winery. I specifically had looked at the list of "standard rate hotels" to make sure 2 hotels similar to this were on that list and that wouldn't be one that I would be booked at. Wrong!!

On 7/4/15 I was browsing Hotwire for a decent priced hotel that was close to my location. The website was EXTREMELY misleading & borderline fraudulent. I had choose a hotel that Hotwire recommended that would be 2-7 miles from my current location. After this purchase was confirmed and my account was charged, I discovered that not only did they lie about where this hotel was located (which was 70 miles away from my location) but also booked a place that was in the wrong town that I had originally chose.

If the nights you select are not available, it defaults to a following weekend when they are available & does not prompt you of the changes. As was so in my case. I called their 800 # only to get representatives, 30 minutes later, that did not speak fluent English (foreigners). Their policy is no refunds, cancellations or alterations unless you pay the additional fee that would allow such for $18 more. After an additional 15 minutes of explaining to the rep (Jaeneen), she finally agreed to offer a one time cancellation!

We have booked four stays with Hotwire in the past three months - never again! Only one reservation was handled accurately. Twice we booked a room for three adults, only to arrive and find we were booked into a room with one bed and no other sleeping arrangements. The third time we had an issue, we arrived at the hotel at 12:30 AM to find that they did not have our reservation, and it took over an hour and a half to contact Hotwire to straighten it out. On multiple attempts to contact, we were put on hold anywhere from 20-60 minutes. Then the rep would come on, briefly listen, ask to put me on hold to research the issue, then disconnect me. I emailed them wanting to discuss my concerns and asking for a rep to call me, and was told they cannot call from the email contact - surely they can forward that request to someone who CAN call. Far too frustrating to deal with this company when there are other alternatives on the market.

I booked using the standard Hotwire procedures. The secret hotel was revealed and I checked the price against Hotwire's own website just searching for the hotel. The added fees made my booking more expensive than if I had booked knowing the name of the hotel. After 2 hours on the phone, they finally refunded the difference. I was actually scolded for using their blind service. They told me I shouldn't book that way. This is ridiculous. I wasted time and saved nothing compared to booking directly from the hotel, Expedia, Priceline, or even Hotwire without the blind service. Customer service agent was rude. She told me to just submit the online request that will take 3 days to process before letting me know if it is approved. I told her no. Eventually she refunded the difference, but made me wait an extra 10 minutes. It was like a game.

I used to LOVE Hotwire. They have HOT rates for some really nice hotels. We just booked a room near the LA Convention Center. When we tried to check in, our reservation got CANCELLED by Hotwire and after they had already charged our card. When tried calling Hotwire, the hold was long and would not tell us why the cancellation. The hotel told us that Hotwire OVERSOLD the rooms. This was terrible. Terrible customer service. Terrible company. ZERO accountability.

Booked for a week because of a family funeral only needed it for 4 days. When I picked car up... was told I'd only be charged for days of use... not so. Hotwire charged for full booking. If I knew this I'd stayed with my family longer. Stole $144.00 in my time of need!

I reserved a rental car online with Hotwire in Colorado Springs for an agreed upon $35 a day, but when I returned the car to Thrifty Car Rental at the airport, I was told by the agent they were charging $51 a day by Hotwire and Thrifty could do nothing about it and I should deal with Hotwire. I was also told I could bring the car back early, no problem, and all would be pro-rated. I prepaid for too much money, which I was told would be refunded when I returned the car...but it wasn't. Hotwire said they could do nothing because Thrifty had charged the credit card, and they had the money. Thrifty told me Hotwire had to make the refund because they were the third party who booked the car.

I ordered one vehicle and they charged me for two vehicles. When I called to let them know they charged me for two, they let me know it was a non-refundable purchase and they would have to do some investigating and get back to me. When I protested that I wanted the money returned to my account, the woman said she could not hear me and we must have a bad connection. She told me to call back. I had already waited on hold for 22 minutes and so I asked her to call me back. She called back and claimed she still couldn't hear me.

I booked a Swiss Air ticket on Hotwire, for about $800, going from Newark Nj, Cario Egypt. Upon booking my flight I lost my job. I was forced to cancel my trip. I explained to them I could not make my trip, due to my financial situation. They refused to refund my money. They did offer credit for my money, but everytime I would call the representative they would switch up their policies, and the fees which was weighing the actual ticket price.

I have had the worst experience with Hotwire and will never use them again or recommend them. I work in the service industry and the service Hotwire provides is extremely poor and frustrating. I booked a rental car through hotwire.com 6/26/15 for 6/27 - 6/28. I received my email confirmation that stated to bring a credit/debit card to the rental agency. When I got to the counter of Alamo (rental care I got through Hotwire) I presented my driver's license and debit card to the Alamo employee. The Alamo asked for a credit card and I told her I only had my debit card on me. She said "in the state of NH, Alamo requires a credit card but Dollar rental allows you to rent with a debit card. You can go there". Then she rudely answered the phone without even saying excuse me as I stood there in shock and without further explanation handing my debit card and driver's license back to me.

Long story short... Hotwire has the WORST customer service! They not only, repeatedly hung up on me, but a supervisor named ** cancelled one of my tickets, without my permission, out of frustration and lack of problem solving skills. I've asked one question and received several responses from customer reps to supposed "supervisors" and each person has given me different information. And now, I'm one ticket less for a trip planned and booked well in advance while also left scrambling to buy a ticket with VERY SHORT notice which means $$$$$$. UNACCEPTABLE!!

Booked a flight thinking that it would ask to create an account but instead it used a guest account. Emailed support, they said "it can be linked, call support". Called support. After 5 people and 1.5 hours on hold, nothing. Called back next day, no problem, "just cancel reservation and rebook it". Okay, done. Guess what, still did not link itinerary. Called customer service, they do not show me having an account, but I am logging in with a user name and password, it says "Hi Julia" and if I try to book another flight it drops down with the passenger names.... so something happened. Not gonna delete and take a risk of losing the fare again and they just don't get it. Besides taking the risk of getting the credit on the CC or not???

I reserved a hotel for my family vacation at Founders Inn & Spa in Virginia Beach. When I got to the hotel, I had to pay a 75 deposit that I knew nothing about. First night was good, woke up the next morning with bed bugs. I contacted Hotwire, they told me it was nothing they could do about it. I couldn't get another hotel. So I looked up bed bugs with the hotel name, come to find out they have a history of bed bugs. So I guess they deal with hotels that have bed bugs, what use them again.

My experience with Hotwire was a nightmare. I called and spoke to an agent over the phone to reserve two hotel rooms. While processing the hotel reservation with my debit card info., the agent came back onto the phone to inform me that the rooms I wanted were no longer available. The lady said that she would cancel the reservation altogether and apparently did so. Well the nightmare began when I noticed that my account was STILL charged for it. I called and spoke to 4 people from Hotwire - 3 of which were supervisors - to try and get a refund for services that was cancelled. It was a fiasco as I was placed on hold for long periods of time again and again and again and tried to explain to each individual what had happened. None of them was wanting to hear what I was saying.

I use/recommend your company all the time! But yesterday what I experienced was disgusting! As I always do I went and purchased one of your secret hot rate hotels! Which stated "hotel in dennisport/yarmouth area $63 3 star hotel originally $274.00 a night". First of all this hotel is NOT $274 a night for a double queen bed. That price is based off their "suites". After I found out that "Jonathan Edwards Motel" was the hotel I decided well let me check reviews, I was mortified! "Room infested with spiders", "very dark", "you get what you pay for", "broken window", "manager has alcohol on her breath" etc. I could go on for days!

Yesterday June 24, 2015, I attempted to book a room on Hotwire and received an error message that the reservation was not valid and the room was not booked however immediately when I checked my bank account to verify that no charges had been processed by Hotwire, two transactions in the separate amount of $333.76 and $1.00 had been processed and the funds are still being held by Hotwire. I immediately contacted Hotwire customer service to have my funds released by Hotwire since I did not receive any service or product. The Hotwire customer service agent stated that he was unable to assist me and refused to transfer me to a manager. He avoided the transfer by keeping me on a continuous 40 minute hold and then I gave up.

On its opaque website, Hotwire advertised a hotel in Ridgecrest, CA as "similar to Hampton Inn." Since Hampton Inn's rating is listed as 3.9 stars, I expected to get a 3-star hotel, at minimum. After entering all of the required information, I was surprised to find that I was given "Budget Inn," which is a 2-star hotel. By anyone's standards, Budget Inn cannot be compared to Hampton Inn. Budget Inn is a non-descript, no-frills motor lodge with tiny rooms. If Hotwire has to use comparisons, then they should have compared it to Motel 6. For the record, I should point out that Budget Inn is not substandard in any way. It's just that HotLiar shouldn't have compared it to Hampton Inn.

For several years I have been a delighted customer of Hotwire and have often recommended them. Top deals have included the Palomar on Market St, SFO for $90; another good hotel around the corner in SFO for about $100; a wonderfully located business hotel in Midtown East NYC for $145 and a Hilton in London for a mere $69. Other decent deals too.

The "deal" they gave me was not a deal at all. In fact it was more expensive than actually booking a specific hotel on their own website. Also the hotel was not even close to being in the same category as the ones they had listed. The hotels listed had rooms that cost $160 or more even with a discount and the room they gave me was for $100. The reviews were terrible and when I called to complain and ask for a different room they kept me on hold for over an hour, were rude, and refused to help me in any way. I will not ever use Hotwire again or recommend it to anyone.

I booked a flight through Hotwire that got canceled due to the weather. Called Hotwire immediately to tell them all flights had been canceled. They wanted to verify the information which took about four hours. Finally after the long delay they said they was issuing a refund and it was going to take eight weeks. I even told her to send in writing a policy that stated that. Mysteriously the phone kept hanging up. I called the airline and they said that simply wasn't true. Please people, don't use this company. They are a scam. I'm surprised they are still in business.

A month ago, I made a reservation for a rental car to be picked up in Pittsburgh today. I paid in full and when I printed out the confirmation yesterday, I saw that the name of the driver on the sheet was myself. My wife is the one picking up the car, and Hotwire refused to transfer the reservation to her name, only allowing me to pick up the car. After waiting an hour and a half to speak with a customer service agent supervisor (in India), I was told that it was not possible, and I would have to forfeit the $300 for the rental car. They simply said it was policy. I offered to send my wife (who has the same last name and address as me) with a copy of my license, and credit card which paid for the vehicle, but they refused that as well. Terrible customer service. Will never, ever use them again.

Added a night's stay to our booking and the hotel couldn't find a record of it. I showed them the email confirmation and confirmed that hotwire had charged my account for the extra days stay. Hotel was still unable to find any record of the reservation. Tried calling hotwire customer service 3 different times waiting for over 30 minutes each time and never got through. Emailing only led to them telling me to call their customer service line. Ended up having to make a reservation through the hotel for the final nights stay. Had the trip insurance but couldn't cancel because hotel had no record of the reservation. Have been dealing with this issue everyday of the vacation so far. Worst customer service experience I have ever had.

They fooled me to get a reservation. I wanted a smoking room and I have never used hotwire.com and as I asked the agent for booking information he assured at least 3 times that the hotel does have the amenity and after I said 'alright, then.. let's book it.' THAT was it... The hotel had nothing like smoking environment whatsoever even though my phone call started as "Smoking room is the only thing and only thing I need."

I recently booked a flight with Hotwire in Canada with a Canadian Airline from Vancouver to Toronto. So to my surprise when I saw my credit card bill was $200 more than what I thought I was paying, I called to cancel my flight 3 days after booking it. I spoke to a couple of customer service representatives and to about 3 different supervisors. It seemed that many of the people in their staff have been trained differently, and they provided me with different information about my cancellation policy. When I confronted one of the supervisors about being told different information, she hung up on me!

Selected a hotel after entering very specific search criteria. Submitting booking. Website refreshed and my card was debited. Hotwire booked me a star rating less. My booking should have been $465, I was billed $190 and placed in a lower rating hotel. Despite explaining this to multiple CS agents who many hung up on me, no one was willing to help. Terrible experience. Just lost a loyal customer.

Hotwire is clearly aware that the Ramada in Waukegan Illinois has Roaches! Yet they constantly send people there. To Rate the Americas Best Value Inn in Barrington IL. as a 2.5 star hotel is ridiculous! More like a 0 star. It's nasty. I wouldn't take my worst enemy there! The Super 8 in Mundelein is terrible also! I think the health department should be called. Hotwire should be ashamed of themselves.

I reserved 2 rooms for 6-20-15. Upon arrival I discovered the rooms were smoking rooms only (I attempted to change to non-smoking rooms but none were available). Since my son has asthma and all of our family are non-smokers, we knew there was no way we could stay in the rooms we had reserved. When I made the reservations there was no option for non-smoking or smoking rooms.

Beware! Something has changed at Hotwire, and not for the better. I have used them several times over the past few years for rental cars without a problem. My last rental was for a car at St. Louis Airport (which I have done many times in the past). I searched for cars and booked a reservation. When I arrived in St. Louis and went to the rental counter at Enterprise, the young lady explained that there was no reservation for me at the airport, but a car had been booked for me in downtown St. Louis, several miles away. She told me this has been happening frequently lately to Hotwire reservations and suggested that I contact Hotwire. I did and Hotwire took absolutely no responsibility and insisted that the confirmation email confirmed a reservation in downtown which it most definitely did not.

We booked a van on May 20 2015, for a trip we were taking in July. On June 8th 2015 my wife went to the doctor and found out she had to have major surgery on the 18th of June, which was going to prevent us from taking the trip. Right away we contacted Hotwire told them what was going on and that there was no way we would be able to make the trip. We also contacted Allianz as we had put on extra insurance, they were very nice and we had a refund back into our account within 24 hours.

We booked a rental vehicle through Hotwire. My mother found out that she needed surgery shortly after. We contacted Hotwire to request a refund. They sent us all of the necessary paperwork to start the process. We complied with all of their requests but still have not received our refund. Each time we call to inquire about the refund we receive a different response.

We booked a 3 star hotel through the Hotwire mobile app. After pressing the book now button it appeared to be processing payment. Before confirmation a glitch occurred and a message appeared saying that the offer was no longer available. The funds were still withdrawn from our account and although it has not fully processed through my bank account, the funds will not be available until the reversal occurs. Customer service (if you can even get through) is a joke.... The man only could help by booking a different hotel by phone (ummmm..... no!). We had to book another hotel for our vacation. Because of this awful service we paid for TWO hotels that could have been spent enjoying more of our vacation. My biggest regret is not reading reviews for this service before trying them. Save yourself a headache and go to Priceline.com!!!

I was in in contact with Hotwire customer care more than 8-10 times and provided documents, description, talked in the phone using fax (it is dead in Europe but I found one from my parents and installed again). Different people with Indian voice are not able to help and repeat according to the book and give me another 7-10 days to review it.

Hotwire claimed that their hotel sale would provide a 2 star hotel and when the hotel was booked and the stayed had happened, the hotel was very dirty, the worst customer service, the room smelled of smoke even though it was supposed to be nonsmoking. Bed spreadsheet and blanket has cigarette burns. We found bugs in the tub. We were charged for double beds even though this was selected at the time of purchase of the room. I will never ever use Hotwire again. Hotwire could care less of their customers' experience since all is paid in advance.

I booked a vehicle for 7/19 - 7/23 online. I called to add a 22 yr old driver to the policy as a 2nd driver. The guy who I spoke with barely spoke English. He completely messed up my order. Instead of adding a 2nd driver, he removed me as a driver & added the 22 year old as the primary & only driver. He falsely said that the driver was over the age of 25. After 5 calls to finally get someone to acknowledge that Hotwire messed up, the rep tells me that he can cancel 1st reservation & re-book it under my name, BUT that it would be $40 more than what I originally paid.

For a four day family vacation in Ft. Myers Florida last week, I made a reservation with Hotwire for a rental car. Because my wife was staying longer, I listed her as the driver. We traveled to Ft. Myers from different locations. My flight from Philadelphia arrived on time, but my wife's flight from Charlottesville, VA., was cancelled because of bad weather. I thought no problem because I would just sign up as driver of the vehicle, which by the way was provided by Thrifty. But I was very unpleasantly surprised to be told at the counter that I could not pick up the car because I had not been registered as the driver, even though it was I who had paid for the reservation and I had a valid driver's license.

Last night I came in a motel reserved through Hotwire. Motel name is Mountain View Motel in Bishop California. Manager do not find my reservation and offered me room for high price and full additional charge. When I starts to insist to provide me room for the same price at it was booked, he says - "no rooms" and call to police. Manager and his wife rude and operates like croakers.

We booked a hotel on a Wednesday with Hotwire.com for Saturday. Got confirmation and everything! On Saturday morning we got an email saying we have no room, and we have to call to either get refund or change to a different hotel. Spent over an hour on the phone, spoke with 3 or 4 different people already, and did not get another hotel as of yet. (Still on the phone!)

I made a rental reservation in April for an Alamo car in June with Hotwire. I then cancelled the reservation at the end of May, expecting a $5 cancellation fee - $10 at most. However, I was charged the full amount of the rental and upon further inquiry at both Alamo and Hotwire. I am told that because I did not cancel the reservation directly with Alamo, I will have to pay the full amount of $461.70 - for a car I never rented and for a reservation that I cancelled in good faith. It's a scam - the confirmation page I received lists as "Contact Information" for Car Rental, Alamo as 1-800-445-5664. It's not Alamo's number - it's Hotwire's. The confirmation also leads one to believe that at most there would be a $10 fee - and certainly does not mention that little detail that if you don't call the correct rental company number directly to cancel, you will be charged the full amount.

I recently booked a room on HOTWIRE.COM for my honeymoon. The rate that showed up was $99 a night for Hilton, Sheraton, or similar so I booked the hotel room. Once processed it stated that I would be in a Boutique Hotel that I have never heard of before. So I Googled the hotel & reviews. The hotel looked outdated & had horrible reviews in Alexandria, Louisiana. I contacted Hotwire & explained to them that they did false advertising because it never stated Boutique Hotel. I wanted a chain hotel. It's my honeymoon & I refuse to go there. The customer service rep went on to tell me it was a 3.5 rated hotel & it's nice. I need to go because there is nothing that can be done. I spoke with 3 people from Hotwire & all said the same thing. I've used Hotwire plenty of times in the past & have never had any problems.

My experience with Hotwire was so bad I thought I was going to have a stroke trying to get customer service to help me. Made reservations to stay at a respectful hotel 3 stars and ended up at a motel 1 star for location. Tried to bring this matter to their attention and they couldn't even find my reservation #. If anyone is thinking of using this method to stay at a hotel save yourself the headache and disappointment. I have emails confirming all of this happening. There's no way I will ever use Hotwire for anything.

I booked a hotel through Hotwire for an advertised 3 star hotel. What was booked was a 1.0 star hotel. I attempted to contact their customer service and that was useless. I informed the rep the hotel was under construction as listed in their website. Not to mention the on the website there were ongoing complaints of dirty rooms, bed bugs, poor hotel service and people loitering in the parking lot. They refused to cancel the hotel reservation and furthermore stated the hotel was a 2.5 star hotel. They told me to give the hotel a chance and let them clear the situation. Yes, of course, I am very disappointed.

This is the second time I have had to cancel or change a reservation. The first time Hotwire gave me a hotel 30 mins from my desired location. It took hell to be able to get it changed with the customer care lady hanging up on me several times. Second time was yesterday. I am heading to Dallas to get my bridal session done. The first hot rate booking gave us 23 mins away from desired location. We called and they decided to change it for us, this time the hotel we got was old and disgusting. I can't imagine coming out of my wedding dress from that hotel.

Yesterday I met with some friends to bought a group of hotels that promised Hotwire was among Hilton Garden Inn, Double Tree by Hilton, or some similar Holiday inn 3 stars, with a discount of 59% as show in the picture attached... When we saw the hotel in which we reserve we realized that is rubbish, it is a one star hotel and not three as seen on the next website: **

Had a family issue where I had to book travel at last minute. The hotel I wanted to get was sold out. I looked around at several other hotels in the area. I went to Hotwire and they advertised a 2.5 star hotel with a room of $139 discounted to $99. While researching hotels I only saw a couple of hotels that fit that description in the area. I was hesitant to do it since I did not know the hotel but I decided to try it assuming it would be at one of the hotels I saw earlier.

I have never written any reviews before until today. I called and booked 3 hotel rooms for my soccer team with Hotwire for a trip to Toronto Canada in July. After the booking completed I checked my credit card and see it has been charged for $461.36. I waited for over 12 hours to check my email to see if they send me a confirmation #. I kept checking and checking and never seen it. So I called Hotwire to figure out what's happening. I gave them my phone# and email address and they said they can't find my name or my reservation. I told them what's going on?

In May 15 booked for me and my wife a 2 persons 3-star hotel in Paris thru Hotwire. Upon arrival we noticed that the room was very very small. Worst was the small bed; width 1.15m (see pic below). Complained at the reception of the hotel but they claimed not to have any other room available. Called Hotwire but they said that they do not guarantee the bed size and they didn't offer any solution. Because we already paid 100% in advance to Hotwire, I would not get any refund if we refused to stay in the hotel.

We booked a hotel through Hotwire for an advertised 2.5 star hotel. What was booked was a .5 star hotel. I attempted to contact their customer service and they were of no help. They refused to cancel the hotel reservation and furthermore stated the hotel was a 2.5 star hotel. When arrived at hotel, we were informed that the hotel did not have any hot water and it had holes in the ceiling. I called Hotwire about this and they refused to do anything to rectify this situation. They told me I would have to contact the hotel for a refund even though my booking was through them. I am very surprised to learn Expedia is associated with them. I am very disappointed.

This is the worst business ever. They use an offer and switch it at the booking. I reserved a rental through Hotwire. I selected my dates. However when the confirmation came through it had different dates. I call to get the problem corrected, was told to call the rental car place (Alamo). Called them. They told me I have to call Hotwire because it was a prepaid reservation through Hotwire and Alamo doesn't get the money unless the car is picked up there. The money stays with Hotwire. They offer no options for people to make adjustments and no respect for their customers or their money.

First off we searched car rentals and thought we had the best rates online through Hotwire. When calling Hotwire someone answered right away setting up our rental. We wanted the car for one week, June 6th - June 13th. We were quoted a fee. We added insurance coverage, which is what was processed on our prepaid debit card. We received our confirmation number and within the hour of our reservation, went to pick up our vehicle. We get to Alamo Car Rentals and was denied because for one, they do not accept Hotwire's car insurance and secondly they do not accept a debit card which is what Hotwire initially accepted from us to process the rental reservation.

We ordered an hotel on the River Walk in San Antonio. The hotel called "Indigo hotel". We made a reservation to the one on the river walk because we had guests from another country and we planned to travel to this area. We ordered this hotel according to the pictures in the Hotwire website and the reviews but when we came there, we found, surprisingly, that we didn't get this hotel!! We didn't get any room there! They sent us to another hotel, also called "Indigo Hotel" near the Alamo! We didn't order it and didn't want this one, but they didn't agree to cancel our reservation, even it was completely deliberate deception. In Hotwire website there is different pictures!!

Assuming that I was price comparing rates of car rentals, I unknowingly was buying whatever I had input into my search. They claim it's made apparent you are making a purchase. IT'S NOT.

We've used Hotwire quite a few times but not for the last 6 months or so. I checked prices for hotels this weekend and was quoted £78 (good deal!) - followed through to the purchase screen, presumed (so therefore my fault) the prices was £78 as quoted so did not even look at the itinerary price - ended up paying £99. Called to explain this wasn't how we do things in the UK (i.e. you only quote prices without VAT to businesses) but the call centre was next to useless and had no understanding of my issue. So, be careful when using Hotwire, they no longer quote with taxes & fees - they add these on the itinerary. Danger of using a non-British company.

Something is going on with Hotwire. Their practices have changed. Recently, I booked a hotel with three people- got one bed. I've now called four times for same issue, was transferred after long hold, they took info and then hung up on me. I was told I could rebook it with them, pay more lie and say I had FOUR people and get two beds. Other experience was a three star was really a two star slimly seedy hotel. Another experience was it said, "hurry the last person who booked got Casablanca Resort" and they I ended up with the -crappy holiday inn. They are distrustful, shady and unethical in their business practices.

This is the most worst business on the world!!! They lie to the customers before people are booking. They have a serious problem with option to make a cancel. It's not respect for the money of customers and their lives. I have noticed I can't make a cancel. I feel they made me a scam, a brutal scam!!! I recommend to people NEVER IT GOING TO USE THIS PLACE!!!

Hotwire is the best website I've found for getting lowest price for hotels. I like that they have reviews available (with identifying details being left out of course), which lets me know what others thought of the hotel. Saying "95% of people would recommend this" doesn't really mean much. Hearing about how clean the staff keep the hotel, and kindness of the staff, and comments on the amenities, etc., really makes a difference in my decisions.

I tried to book a hotel in Long Beach, CA via Hotwire app and a pop-up window kept saying that there has been an error and the desired hotel was not found. I re-tried to book it but without success. Therefore I went onto booking a hotel in another area - East Hollywood and I managed to do it. In two minutes, I received two confirmation emails - for both of those hotels on the same night. I quickly contacted the customer support who did not respond to the phone number given, so I sent them an e-mail explaining what happened...

A "glitch" in their system caused the wrong dates for a flight to be booked. I never thought to check the dates on the itinerary because they weren't the dates I was searching. When I discovered this, I called and they blatantly lied to me and told me that I was searching those dates. I am not stupid - I know when my vacation is. They will NOT do anything to rectify the situation.

I booked a two night stay. Only needed one night. Canceled in time. Now I'm being given the runaround BIG TIME from hotwire for the refund due to me. After SEVERAL calls to Hotwire back and forth between them and the hotel.... they were insisting to speak with the same person that I spoke with at the hotel. After having the hotel manager call them, after me having to call them yet again, after they called the hotel yet AGAIN.... they finally processed my refund. Let's see if I get it. Never again will I use this service.

I booked a mystery hotel at HOTWIRE at 2.5 star level which was supposed to be comparable to Holiday Inn Express, Days Inn... Not fancy but clean and safe. Felt like the safety of my young daughter and myself would be at stake if we stayed at the hotel they gave us. Pulled in and witnessed what looked like a drug deal two cars away. Looks like the type of hotel that shady people live at. They were carrying in laundry baskets. There were wires hanging from the ceilings and the rooms had bugs, was dirty and stinky. The hotel was entered from the outside and the cars parked 3 feet away. To get to the room we would have had to walk through the drug deal.

The issue we had with a hotel is its relationship with Hotwire and how this relationship affected us. We were put in a room with a malfunctioning tv. When we asked why we were assigned a room with a known problem, we were told that we were placed in this room because we were "reduced fare" customers. It was 10:30 at night and we didn't want to change rooms; however, for us, the concern is that being a Hotwire customer apparently means we may be seen as inferior guests at some hotels. As we would rather not be considered lepers, I believe this will be the last time we use Hotwire which is disappointing as we have used your service throughout the US, Canada, and Europe.

Booked secret hotel rate listed as $160 for $106 room savings 34% off hotel rate. After booked, checked hotel and the regular price of room was $118 not $160. Website is misleading and not accurate. Will not use Hotwire again, instead use Priceline. Can't trust Hotwire's information.

When I made reservations for a hotel in Las Vegas, I specifically stated I wanted a 5 star hotel with a casino. Instead I got a hotel without a casino. I was guaranteed to get the 5 Star Hotel with a casino. Upon the revel of the hotel I was told I received the Trump Hotel. I immediately told the representative that hotel does not have a casino. She placed me on hold and then disconnected me. I 15 times to talk to someone and each time I was placed on hold and after 45 minutes the phone was disconnected.

I won a voucher of $100 to use in Hotwire website. I had never heard about this website, but as I had the voucher I decided to make the reservation. I made 2 reservations and requested to apply the voucher into my reservation. I DID everything I was asked for in the website and after I put my credit card details they didn't applied the voucher and I had to pay for the full amount. I called the company as I thought it was a minor problem and it could be sorted easily. It was the worst customer service ever. They made me wait almost an hour to say there is nothing they can do, even though it was their mistake (website mistake). They didn't gave me any solutions and ** (supervisor) couldn't care less.

My husband and I reserved a van on the 18th of May 2015. We used Hotwire.com to do so. Of course you don't know the company you will pick your rental up from until the purchase is complete. On the 20th of May at 11:00 am we went to Sixt rent a car in Orlando Florida. Upon check in the first words out of the agent's mouth were "You understand the car can not leave the state of Florida?" This being the million dollar question. We did not know this, we were not told by Hotwire and we had never even heard of this rental company before. We were told by the agent to contact Hotwire immediately. We needed the van to be able to leave the state because we were driving to Ithaca, New York for our daughter's college graduation and then we would be packing up all her things and driving back to Orlando.

I booked through Hotwire because I had been told that they were the best.. OH BOY I do regret using them. I showed up at the hotel and found out that their supposed HOT RATE isn't so hot after all. They actually charged me $85.00 for a hotel that usually charges $89 a night. Honestly that did not bother me as much as the fact that I complained about the hotel to them because there were several issues when I arrived and during my stay and their response was... "We can give you 50 hot dollars towards your next booking." I responded that I will NEVER use them again. Their response, "Ok ma'am, anything else we can do for you?" and they proceeded to hang up on me. THIS IS TERRIBLE AND UNFAIR!!! I will never use them!!!

My nephew came to visit from Scotland. He wanted to visit Chicago and we both looked online and found a deal on Hotwire. It turned out to be the Blackstone Renaissance hotel and it looked really nice for his one night stay, Saturday-Sunday, May 30-31st. He duly booked his travel once he got the hotel. The booking was made just after midnight on 26th May. He received a confirmation email the following day and thought all was in order, until last night, he received an email asking him to rate his stay. He immediately looked at the booking confirmation. It was booked from the 25th -26th May! We KNOW we picked the right dates! Why would they send a confirmation email for dates that had already passed? And why would they accept a booking for a day that had expired? It's a SCAM! He called them immediately but they insist that the booking was made at 9 pm on the 25th.

I booked a package deal with flight, hotel and rental car online. As I was booking it a technical difficulties indicator came up on my screen telling me to try again. (Of course this was after I had entered my credit card info.) I proceeded to try again to book the same package - and the email came back stating I had booked a completely different hotel in the same area but a horrible choice for nearly the same price. The hotel was under major construction - had poor reviews outside of Hotwire (I checked the hotel ratings/reputation with TripAdvisor - and the reviews said this particular hotel was TERRIBLE and not the same as what Hotwire proclaims).

I attempted to use Hotwire.com for the first time. It has been the worst experience ever. I wish I could get a class action lawsuit going. Hotwire's star rating for hotels is below standards. I requested a 3 star hotel and got a 1 star hotel once it was revealed. In addition when I search the Hotwire site for this hotel it does not appear on the website. How can a company get away with this?? I attempted to call customer service and the only resolution is they would refund my money if I paid for a 3.5 star hotel in the area. Just tell me why I would do this and I still may end of getting a one star hotel? Be aware of Hotwire.com.

I rented a midsize SUV through Hotwire. Upon arrival at Hertz I was told they did not have a midsize SUV. I had to accept a smaller car. They would not refund the difference between the cost of the cars and the taxes I paid. They offered me 25% of the total cost in "future dollars." The difference in the price of the two cars was more than 25%, and I did not want future dollars with Hotwire, because I no longer trust them to meet their agreement to supply me with any product I pay for. Why in the world would I want to do business with them again?!! They screwed me on my reservation and then tried to drum up future business from me as a fix! Do not use Hotwire.com!

Hi. I want to start off by saying I have never had such horrible service in my life. I was wanting to try out Hotwire to see if they were better than Priceline. I was looking on Hotwire for a hotel in the Arvada CO area and the map showed a highlighted area that was in Arvada. They got us a hotel in the Denver area which is 30 minutes outside of the highlighted area. I was on the phone for an hour and a half being put on hold 3 times for at least 20 minutes each time. And then they tried to put me on hold again so we went to the hotel that was extremely out of the way and they told us that they couldn't get us in. So we called Hotwire again to tell them what is going on and they told us they would see what they could do to get us a new reservation for another hotel. We waited on the phone for an hour.

I reserved (and paid for) a car through Hotwire for pick-up at Las Vegas airport. Reservation was made in March, pick-up was to be June 1st. Five days prior to June 1st I found a rental on another site for the same class of car at a savings of over $60.00. I called Hotwire to cancel reservation but was told that I could only cancel a reservation on the day I make the reservation! Very unhappy with their policy and would recommend no one use Hotwire for ANY type of reservation. Their policy lacks any flexibility.

Hotwire is a company that will never received my business anymore present or future. Book a rental with Hotwire and had to cancel services less than 30 minutes due to elderly family members not being able to travel. Hotwire wouldn't reason or service/accommodate availability at any other time. They don't care what your situation is. Who would want to do business with them.

All in Nashville ate a: 1st time booked with Hotwire - got great room at Sheraton for 110.00. 2nd booking Red Roof Inn.. got bed bug bites but thought might be from different hotel I stayed at night before. 3rd same Red Roof Inn.. bed bug bites so hotel issue established. 4th same Red Roof. I cancelled it. 5th same day as cancelling 4th a rep helped me book this time... booked me in a room at Days Inn airport Nashville. Then I see reviews.. out of at least 20 reviews all but one said nasty and bed bugs. I verified with hotel manager multiple rooms infested.

Do not use! Hotwire gives you the opportunity to pay more! By using a "low price guarantee" that compares apples to oranges, Hotwire never has to honor this so-called guarantee. Point being, Hotwire requires payment upfront. However, Hotwire won't consider doing so with the supplier directly equivalent. They always compare their price against less restrictive terms. Pretty clever - buyer beware - in fact, I suggest buyer go elsewhere!

Hotwire needs to update their cancellation policy. Circumstances happen in people's lives that are beyond their control. A car rental should be one of the easiest things to cancel without a penalty. I understand plane reservations, hotel, etc. can cost the vendor money but car rentals should be changeable and flexible. I would rather go directly with the vendor and pay a higher price than to be bound by Hotwire's guidelines. I will never book through Hotwire again.

I reserved a van with Hotwire four weeks prior to my travel and received three emails confirming my reservation. However, on the day of travel Budget told that they have no van for me and they were sold out. The reason being is that Hotwire send my reservation request to Budget the night before my scheduled pickup date. Remember that they confirmed it to me weeks before in three separate emails. I called customer service but they did not care at all, and they told me it is Budget's fault and I should take it up with them.

I purchased 2 nights to what was labeled as a "Sea World" hotel. It is actually next to the convention center and is a business travel hotel. Not a family/kid-friendly Sea World hotel as marketed. When I called the customer service line I was out on hold 4 times and transferred to new reps each time. They just kept putting me back in the queue. Then one was speaking gibberish on purpose, trying not to laugh. It was a joke to him! This is absurd that their call center is run like this. Very disappointed!!! Lost a customer and hopefully many more who would want to do business with them?!

Ordered a rental for 3 days. Paid $150. When we returned car, Hertz charged us $119. So ripped off twice. First, we would have been better off to work directly with Hertz as Hotwire added $30 to the bill. Second, after contacting Hotwire 3 times, they continue to tell me to email/fax the documentation to their "research team" which I did. NO ANSWER< NO RESULT. Had to file a dispute with credit card.

My fiancé booked a vehicle under their "hot sale" promotion via Internet. The vehicle was to cost us less than $30.00 per day. Our dates were selected as follows; 5/22/15 to 5/24/15. We went through all necessary steps, paid the cost and once we got to the confirmation page where they provide you with the itinerary number, we discovered the booked dates were completely wrong. The confirmation showed that we were to pick up the vehicle 5/26/15 and return it 5/28/15. This is not what we chose!

I had previously never had a bad experience with Hotwire, until they booked us in a Laquinta Inn in San Antonio, TX. I reserved a room for 3 adults and they checked us into a room with one king bed. The hotel said there was nothing they could do because that's the deal they had with Hotwire. I called Hotwire and was told that by law the hotel has to provide us with enough beds for 3 people, so I told the hotel. The desk manager said they could give us a rollaway bed which counts as a bed.

All I know is I drove 9 straight hours from Missouri to Denver. When I get to Denver I put money on my card to rent the room for 3 nights cuz they had a good deal for $42. So I ended up with a hundred dollars of a bill. Then they decided not to take it and keep my money and make me sit in a car for 6 hours, and fight and argue with them over what of nothing because they don't care about their customers. Everybody I talk to is rude to me. I didn't do anything wrong. They just wanted to keep my little hundred dollars. This company sucks. I would never use them. You were in the gym for a hotel, use Priceline or somebody else because this company screwed you over for sure.

I booked a "4-Star" Hotel in Prague through Hotwire.com for my family for $419.68. I listed that I was traveling with a teenager in the booking. For 4 nights at a "4 Star Hotel" in Prague I was booked in a HOSTEL with a nightclub in the lobby. The hostel advertised on their website to "Come party with us" and had metal bunk beds in the rooms. For an additional charge I could get towels at the front desk upon request. I immediately contacted Hotwire and explained the "error". I was told that the transaction was non-refundable and they could not help me.

On 05/17 I went online to book a car to be picked up at Long Beach Airport. I went to hotwire and booked the car for the same day pick up. I went to the airport to pick up the car, and was told there was no reservation for 05/17. I was told that there was a reservation for me for 05/31 to return car on 06/03 and was charged $134. I never selected those dates. The dates were totally different than the dates I entered. To me it was obvious their system changed the dates. When I called to get it cancelled, my phone call was never answered.

I was told Hotwire.com was known for its customer service, however, I was extremely disappointed with the lack of. Due to a family emergency I had to reschedule my stay from the May long weekend to a Tuesday night. I contacted the hotel and was told it was absolutely no problem. I contacted Hotwire.com only to be told it couldn't be done. Let's be clear... I was rescheduling... attempting to... from a long weekend to a Tuesday night... I was really will never book through Hotwire.com again. I won't recommend any company... I was really will however strongly urge people NOT to book through Hotwire.com.

Warning other to not book through Hotwire. I booked the Hilton Paddington in London and upon arrival, the hotel had no record of my prepaid reservation from Hotwire. The hotel attempted to call Hotwire but no one answers the phone. I attempt to call and there is no help available other than a 20-minute wait for a reservations agent. No online chat, no email, and no one to speak with regarding an existing reservation. The hotel has now charged me for one night and I have the additional charge from Hotwire on my credit card which they do not want to reverse. There is no way to access a person to request the refund.

I tried to book hotel with Hotwire for Maryland using my husband's bank card. It did not go through and I was asked to change my method of payment which I did when I got home from work. Yet that did not get through either but to my surprise, both accounts were charged for the payment. I called and was given a number to call but the number always goes to voice mail whenever I call and leave a message but no one has ever called back. The charges have made my account to be overdrawn and charges incurred.

I searched hotwire.com for a hotel room in st. Louis. They advertised a 5-star downtown pet-friendly hotel for $105. I booked it. It came to $133 with fees. They revealed the hotel to be the Hyatt Regency St. Louis at The Arch. I called the hotel directly to confirm the reservation. They stated that it would be a fee of $100 for my small dog. I feel that I have been misled. I then call hotwire customer service and am told "sorry - nothing we can do". Really? Is this any way to treat customers in this day and age? So, here I am... warning other potential hotwire.com customers to BEWARE. They give misleading info and then refuse to make things right.

I was so displeased and angry with my experience through Hotwire. They made my reservation so that I was being charged for 2 days for a rental car when I only wanted it for 1 day! Then they refused to help me change things or give me a way to fix it myself. I will never use them again.

HOTWIRE, I will never shop on this website again. NO Hotwire NO NO NO. I made a reservation online. Hotwire was advertising a deal at the Orlando Sea World Hotel. I googled that hotel and it looked pretty decent however Hotwire didn't mention that there was more than one hotel at Sea World and they sold me the one I didn't like, neither my wife liked it. Our vacation was ruined.

I do corporate massage. A lot of my work is in the San Francisco area, 60 - 100 miles away. When I have a couple days in a row I look for a motel as it's tax deductible and considering gas, tolls and wear and tear on me...worth it. I wanted a motel close enough to my job sites with free parking such that I could walk to the job and save the high daily parking charges, making the motel stay even more financially feasible.

I've read lots of comments previously writing mine, and I see I am not an exception. It is very simple, Hotwire lies and tricks customers with false, deceptive and misleading advertisement. Hotwire website says that you will pay $86 for a hotel which normal rate is $203. It says in capital green big letters "YOU SAVE $117". Well, once the hotel name is revealed, you can see that Hotwire is offering the same hotel, at the same dates, for $109. So you don't save $117 but $23. And, if you go straight to the hotel site you will feel even more stupid, because they can offer you a bargain for even lower than the price you paid.

I made a reservation and got one of their 'secret' hotels. The hotel was 30 minutes out of the way from where my daughter would be performing her dances for a competition. When I called Hotwire to change the reservation they would not budge even a little despite the circumstance. They would not give me my money back or even attempt to change the location. In my opinion they are straight up crooks for taking money I did not receive services for. I will not be using Hotwire in the future for my hotel needs.

I rented a car with Hotwire. They told me the car company had pick up services. We were arriving by Amtrak. Our train was late. Got in at 7:30pm. I was told car rental was open until 9pm. When I called car rental they were closed. Called Hotwire and suddenly, was told my reservation was only until 6pm. Emailed Hotwire. Was told they were doing a phone log pull to get my info and would respond in 7-10 days. That was back in February, this is May. Never received any written reply. Now Hotwire is asking me for the name of the person I spoke to, never mind that I had an email with a person's name. I guess that doesn't count.

WROTE THIS TO CORPORATE AND THEY STILL STOLE $596 FROM ME!!! Disappointingly, I am writing this regarding a disturbing experience I encountered with a Customer Service, Manager ** regarding an unauthorized payment charged to my card. As a first time Hotwire customer, I have never experienced such a gruesome & upright blunt act of disrespect in all my life! ** was greatly aloof and unresponsive regarding this erroneous matter. Regarding the issue, I was finalizing my rental SUV purchase for the dates on May 1, 2015 8pm- May 3rd 11:30pm for the per day price, $39.95. Total $173.66. In addition, I included per day damage protection for the duration of my rental, $27.00. Concluding a grand total of $200.66.

While reviewing my order, the Hotwire rep repeated a condition that I didn't agree to for a third time. I reminded her that we were being recorded and she assured me that she had to follow a script, but told me not to worry, that she checked with the rental agency and they would waive that condition. With that agreed to and recorded, I gave permission to process my order.

I reserved a rental car from Hotwire for over $400.00. Knowing I might have to cancel my reservation due to personal reasons, I purchased what I thought was cancellation insurance for $72.00. When I did have to cancel my reservation (with plenty of notice) Hotwire would not allow me. I am not saying Hotwire was wrong but I am saying it was unethical advertising. I guess the "cancellation" insurance had smaller print than I thought. I am out approximately $500.00 for not reading the small print under the small print. I guess business ethics aren't what they used to be. Beware and pay better attention than me. I will never do business through Hotwire again.

Representative was laughing horribly loud to the point I couldn't hear the representative and she couldn't hear me. She put me on hold and never came back. After 30 mins she hung up on me. This is the most horrible experience I've ever experienced. I will file a dispute payment tomorrow with my bank. Hotwire, you have lost a long time loyal customer. I WILL NOT RETURN TO HOTWIRE AGAIN AFTER THIS EXPERIENCE!

Will never use Hotwire again. Advertised hotel as $135 for $74. Found it on other sites for $82 and would have known which hotel I was getting. The most expensive room at the hotel I received was $111. Nobody at Hotwire will listen to you and they just give a standard response on the "Hot" deal you are getting. Not a deal at all. They told me that $135 was the average for the hotels I might be getting. None of the hotels they had on the list were worth more than the $135.

I book a car online. The next day the same vehicle I booked was lowered by over $50.00. Well hotwire has a policy that states they will notify you when it is lowered, they never did so I called but I was a day late. I was told that I had to call them within 24 hrs. which it did not state in the email. I called customer service and spoke with a gentlemen whom informed me that it didn't matter who I spoke with, I would get that same response. So I ask the gentlemen was hotwire just a scam and he said "yes we are" so I asked to speak with a manager and he apologized numerous times for saying "yes we are". He never let me speak with a manager, he placed me on hold for over 10 minutes then eventually hung up on me. I tried calling back but was never able to connect with a live individual.

I spent ages checking hotwire over the course of a week and finally booked what was listed as a four star hotel. I got the hot secret rate, it turns out the non 'hot secret rate' is 20 more expensive but includes breakfast. I will not have to pay for breakfast for three days for three persons, which I expect to be at least 30. So hotwire rate will see me at least 70 out of pocket. I think it used to be a real service once, now it is just a scam.

We are disappointed and frustrated with the level of service at Hotwire regarding our terrible stay at Style Hotel Milan. Below are our issues we encountered and we would like to be refunded the extra charges from the hotel and the international calls to Hotwire $168.90.

I had booked a room on March 25th, 2015 at Best Western Long Beach for one night. During my one night's stay at this hotel, I must have complained to the front desk clerks at least 5 times throughout the night for excessive noise and banging on walls as I couldn't sleep - from the room above my room - but the staff did NOT do anything about it. And then finally, I called Long Beach Police - dialed 9-1-1 - but they too couldn't do anything about it either. I asked for a full refund from Hotwire.com, but after playing email games with - they told me that they were "talking" to hotel about my stay - me for one month, but they eventually refused to reimburse me for the one terrible night stay at this hotel.

We have experienced the same situation as ** of North Vancouver, BC. A week ago, we booked a hotel in Quebec City. Never during the course of the transaction did we see any mention of any currency other than in Canadian dollars. The HOTWIRE total was CAD. A few days after booking, we checked our credit card statement to see that Hotwire has charged us in US dollars. The Total amount should have been $195.47 CAD as shown on the booking, yet the $195.47 was converted the exchange rate and we were invoiced $246.24. What a scam!

Not only are their customer service skills shot, their policies are total crap. My husband tried to rent a hotel room and incidentally clicked the wrong day. We called directly after and tried to switch days over and they claimed they couldn't do it. Then they said if we wanted a refund, we would have to book another room (which cost more than the first one) and wait 3-5 business days for the initial refund. What?!! Who has the money for that? Hotwire would not help us whatsoever. And when I asked the guy, would I just have to give them a free 128 dollars, he laughed and said, "Yes." Do not ever use Hotwire. They are the worse. I'll sleep in a Motel if it means that much.