HotelPlanner.com Reviews

I had a recent booking that I thought was a book now and pay later type of deal. I got charged immediately for the hotel booking. I cancelled it, and was told that I wouldn't be able to get a refund. I emailed HotelPlanner, explained my situation, and got a hotel voucher for my reservation!! I was so pleased. It really made my day.

Helpful descriptions of hotels and nearby places, and helpful layout of material overall. Their advertised prices were competitive and reasonable. Booking process is straightforward. Also, afterwards, prompt cancellation of unneeded bookings when necessary, so the service was good. Thanks- AK

Mistake was mine over dates. Quick response. Very satisfied with cancellation service. And also assured that my credit card payment will be refunded. I have no further comments as I will be rebooking my reservation as soon as I complete this form and submit. Best wishes.

I used HotelPlanner.com to setup a block of rooms in Atlanta for an executive meeting that happened to fall over a major citywide event. We needed to be close to the downtown regional office but the downtown rates were over $350 per night. The local agent Whitney helped me secure a great 4 star hotel just outside of downtown within our budget that was close to great restaurants. The executives had a great experience and HotelPlanner.com will be my first call for our next meeting.

Sarah was very helpful in handling my issue. Great job! Very prompt, professional and courteous. I would gladly work with her in the future to resolve any problems. She gathered information needed and worked very hard to resolve issue in a timely manner.

I was allowed to be given a refund even though it says none will be given. Charity ** took great care of us and once she heard the situation took care of everything within a 3 hr timeframe. Money was returned and next time we have to book I will be coming right back to this site.

I booked a room for 5 nights at the Westfield Marriott hotel in Chantilly, Va. We are traveling from Michigan for a law conference my daughter will be attending. It was through HotelPlanner.com. I thought it was a book now and pay later type of reservation. When I saw that my credit card was charged for the full amount, I cancelled my booking. I called the hotel to see if I would be able to get a refund, but told me to contact the 3rd party company, HotelPlanner.com. I contacted them, they transferred me to a different department, and said that I would not be able to get my refund. Now I am out of $638.48. I wanted to see if I could get my room reinstated since I was charged so much. I left an email. They haven't gave me a decision yet.

HotelPlanner customer service was very fast and helpful. When they sent our reservations to Red Roof they ordered us a single bed handicap room what we had reserved was a 2 double bedroom; Our experience at Red Roof was terrible but the CS at HP did a great job in handling our complaint.

HotelPlanner was so easy to use. I was able to quickly find hotels for a European vacation in great locations and at a great price point. I was able to quickly book a hotel with little time spent on search because of the results and filtering provided from HotelPlanner. I will definitely be looking at HotelPlanner when planning my next vacation!

I've had some trouble keeping my reservations on account of family circumstances. I am very pleased w/ how Reginette ** handled my request. She was prompt and understanding. I certainly would've liked a full refund (versus partial) but I understand that it is out of her hands. Thank you, Reginette.

My mother booked a room for a weekend wedding out of town. Subsequently, she had to be treated for memory issues and her doctor did not want her to travel. The customer service department worked with me to refund her reservation so that she didn’t also lose her money besides not being able to attend the wedding. I am thankful for the assistance in what was already a difficult time.

Had booked a hotel room and unfortunately, had a sudden death in the family. There is a no refund policy but I was able to submit the obituary and plane tickets to the company. Reginette was able to provide me with outstanding professional customer service and able to help my family and I out with a refund for our rooms, given the unforeseen circumstances. Thank you.

I saw this service advertised on The Knot website and thought I would try it since the venue you my event was at was very small. In the end I did not get to fully choose the venues. One of the venues I had no choice about was my venue. I had already booked the maximum block at this hotel. I ended up creating problems for the venue. I told the contact at hotel planner I no longer wanted their services and they still contact me and they are wanting to rate the venue and have my group rate them. I find it really annoying especially after I told them I was no longer interested. It also had alternate hotels contacting me from far away from my venue including hotels that would involve my guests crossing a border. I just didn't find the service that helpful at all.

There is a duplicate charge on our bank statement of $361+, and I've left 2 messages (5/31 and 6/5) and it's now 6/11 and still no callback! I tried to leave a VM today but the system wouldn't let me. Their customer service is non-existent so far. I'm ready to take this to the Better Business Bureau, the news station - whatever it takes!

I encountered a system issue where I ended up with a duplicate reservation. The first lady I spoke to was nice and processed my issue to the next department. 2 weeks went by and I heard nothing. I followed up twice and the service people were rude. However, after my third call, Ursula ** stepped up and took very good care of me and my issue was resolved immediately. I have even had to follow up with her about a refund and she was still kind and courteous. I appreciate everything she did to help me out. She was a pleasure to deal with - Laura.

Ursula did a great job helping me fix a mistake I made with my reservation. I was in a real mess with my situation and she worked very hard to resolve my problem to my satisfaction. Thank you for wonderful service! John

We had reserved a room for two nights in Dubuque for our son's baseball tournament and two days before he broke his knee at practice. It was a stressful time and Ursula's calm and understanding service during my phone call helped ease our situation. She kept me informed throughout the entire process as my cancellation and reimbursement request was going through the proper channels. I was thrilled to receive a full credit for the room we were not able to use. I would recommend using Hotel Planner to anyone who asks and I will seek out an opportunity to use the service again during future events. Ursula was a joy to work with.

I reached out to customer service in regards to cancelling a reservation. I received a response within a timely manner and I could tell that they were happy to assist. The service that I received was amazing. I would definitely recommend.

I was stuck out of town with a medical issue. Reginette ** helped me cancel a non refundable because of a non foreseen issue. I would have understood if it was just not possible, and I would have eaten the hotel cost. But it was nice that someone understood that emergencies happen. I appreciate it very much.

It's not very often that I take the time to point out extraordinary customer service. I've done it probably three times in my 45 years on this planet. I must say that my most recent interactions with Hotel Planner and Reginette ** have restored my confidence in the human spirit and that grace and truth are still alive. I am a seasoned baseball coach with more than 800 games under my belt over the last 10 years. I'm also a parent with two boys that play two sports. Over the last decade we have spent hundreds of nights in hotels.

Due to a fire at a wedding venue, my niece's wedding had to be moved to a new location. I was able to get a voucher when cancelling the reservation even though it was non refundable. Reginette was very helpful!

We had to cancel our reservation due to illness and Reginette was very quick to send the cancellation notice. We appreciate her help. It is refreshing to receive the response so quickly. Please let her know that we appreciate the help she provided.

We have had a horrible experience dealing with individual booking department and their escalations team. In trying to fix a website issue that booked our reservation with the wrong dates, we were told escalation department could fix the issue within a few days. After a week and a half without an answer, customer service representative on the phone said she would have her manager call us back within 10 minutes. Three hours later, their office closed early for the day and I am now the night before my trip starts without a hotel room. We will never use HotelPlanner.com again and will strong recommend anyone we know to do the same.

A huge thank you to Reginette! I miss book my reservation with an extra night, doubling the cost! She was able to cancel the reservation for me saving me a significant amount. She was quick to respond and informed me of the process. I had a little difficulty understanding the booking but her help really brought me back around to appreciating the Hotel Planner website. Thanks again Reginette!

When my family and I went to book hotels for a family wedding in Florida over 6 months in advance we went to the hotel website and we found out only in the confirmation email that we had booked through HotelPlanner.com and that we had paid in full and a higher rate than stated and there were no cancellations. We tried contacting them immediately to correct the mistake but only got voicemail and left them without any response. After contacting another number (not offered in the email) that I was given by the hotel (i.e. hours wasted on the phone just to reach someone to help) I finally spoke with someone live. She did recorded what I said and told me we would get a response later.

After making a mistake, I was able to adjust the date for my hotel reservation in an easy manner and didn't need to convince anyone to help me. After speaking with someone on the phone last night I was assured this would be taken care of. I am thankful for the timely response.

When checking in at the hotel, it says it cannot find my (prepaid) reservation! I called the customer service number and no one answered! Reached out in mail, no reply either! Luckily credit card company refunded for the time being.

My wife and I had a confirmed reservation paid for months in advance at The Marriot PennSquare in Lancaster, Pa. We booked the room in November of 2018 for a Family wedding for two days; May 16 and 17, 2019. When we got to the hotel they claimed our reservation could not be honored because there was no rooms left? The hotel management said something about Priceline. And, they said that Priceline changed our reservation to Residence Inn some miles away? When we refused to go to that hotel, we contacted Priceline to complain, only to be told that it was Hotel Planner's responsibility. Hotel Planner said it was Priceline’s? A total run around. A result would certainly be appreciated. Please resolve this. And a more positive review would follow.

I needed to change a reservation and contacted the hotel directly and they told me that since I booked through a 3rd party that I would need to have them contact them. The hotel said it would be no problem to change the reservation. I Contacted HotelPlanner.com's customer service and they told me they couldn't help. I restated what the hotel said, and they still said they couldn't help and eventually hung up on me when I was trying to explain. They they are choosing not to help, not that hotel wouldn't change my reservation. HORRIFIC Customer Service. I just hope this is an isolated situation.

Great site! Hotelplanner.com made booking a trip to New York with a few friends a great experience! It was easy to navigate around the site and booking was quick and easy at great prices! Will be using again! Thank you Hotelplanner.com

I could not be happier with HotelPlanner.com. So, I came across the website and with such great prices, a wide selection of options and a simple website to navigate I booked my hotel for a week long trip I was taking to San Francisco with a few friends. Booking through the website was incredibly quick and easy, I received confirmation right away and it was just a weight off my shoulders having that out of the way. Checking into the hotel was super easy with the booking number too! Overall the website is a lifesaver, Thank you HotelPlanner.com.

I received fast and friendly service from Ursula **. They are very easy to communicate with and very helpful. Attending my family member's wedding will be very enjoyable and less hectic knowing I have this wonderful hotel reservation taken care of. This company makes planning your stay somewhere easy and efficient. I will definitely use their services in the future.

Reginette ** at Hotel Planner went beyond to help us out in our particular situation. She took it upon herself to contact the department who handled our reservation and turned a not so good situation in a great situation. Thanks to Reginette and Hotel Planner who handled my situation with such great customer service!

I'll like to rate hotel planner on their good customer service in reimbursing me my monies even though I was charged twice. They did it in a timely manner and assisted me all the way. Thank you so much. You all treated with the issue in a professional manner.

Hotel Planner has a partnership with my company so I thought I would try it out in planning my family’s vacation. There were good deals so we booked our hotel through Hotel Planner. Then something started to nag at me because the names of the room were different than the hotels website. We needed a suite and the room I booked was named Deluxe Suite but I could not find that title anywhere on Little Divi website. I email to clarify and someone named Reginette from Hotel Planner answered that room only meant “you have paid for your room.” I then asked, "Is it a suite?" and after a few emails they said it is in fact NOT a suite.

We are extremely happy with the service we have received so far. We had a correction to made in our reservation details and they were able to fix it with out any delay. We’d definitely rely on these amazing folks for any of our future trip planning and reservations.

Updated on 05/31/2019: It's been 3 weeks and MULTIPLE promises that someone would be looking into the "issue" for me. It's been 9 days since I posted the last review that did manage to grab their attention long enough to post that they would be in touch which they have not. Pretty apparent all the other negative reviews on here where an HotelPlanner.com auto bot states that they are "looking into the matter for resolution" are all likely the same and being COMPLETELY IGNORED by this awful company. Seriously take your business elsewhere. Book with a reputable company not these liars.

I received a receipt with the wrong amount of fees (without the prepaid tax and service fees) and couldn't get a fix from the hotel. Reginette is really helpful with an instant reply to explain the situation and provided an updated folio from the hotel. Great service, Reginette! Thank you so much.

I was asking for the cancellation of my booking and it was processed right away. Very professional. Reginette was the girl helped the issue to be solved and this demonstrate the quality of your service. I hope you guys keep up with the good work and I will book the travel from your website in the future.

I was pleasantly surprised with my experience with Days Inn by Wyndham through HotelPlanner. I made a reservation to go to a friend's wedding and fully intended to go. However, I got sick shortly before our trip and had to cancel the trip. I called the hotel, even though I knew it was a non-refundable reservation (which I think was just because it was a wedding block of rooms), to see if they would make an exception since I obviously couldn't have planned to get sick. They forwarded my call to HotelPlanner, through whom I had made the reservation. Within a couple days they got back to me and confirmed my refund. The people on the phone were polite, as well.

We had a family emergency and were unable to keep our reservation. My husband had surgery that he obtained some major complications as a result. Reginette was so professional and helped up via travel voucher to keep us from losing our money that we had for our stay. This was an above and beyond experience and we greatly appreciated her attitude and willingness to go the extra mile to see what could be done to help us.

I booked a room through HotelPlanner.com and when I arrived to check in they had no record of my reservation even though I paid in full and had all my itinerary email they sent me after I booked. Well I had to get another room which they said I wouldn't be charged. And of course I was so now I paid for a discounted room and a full price room. Waiting for a refund from either one or both but seems no one wants to take the blame for the mistake.. Been almost 2 weeks and have heard nothing. Think it's bad customer service in both ends, the hotel and Hotelplanner.com. Won't use either one again!

Regina helped me cancel this hotel stay when the others refused. After they had me do this and do that and then they would evaluate and get back to me... They never did. Regina helped us within 1 day. We truly appreciate her help.

I accidentally entered the wrong names when I booked the hotels for my guests. I tried to change it online but it didn’t show. I called and the staff helped me change it immediately and answered my questions about my rewards points. Overall very positive experience. The room information of the hotel that I’m booking is kind of confused though. I hope they have more concise titles.

Extremely helpful. Done in a timely manner, and everyone was courteous. I like La Quinta because of their pet policy, and this encounter only enhances my positive position. I would not hesitate to stay in a La Quinta in the future and would most definitely recommend this hotel to all of my dog friends. Thanks!

We had to cancel our reservation after the date required for a free cancellation due to my mother's declining health and eventual death. When we contacted customer service, Reginette ** refunded our full amount paid due to our circumstances. They made the process very easy.

I wanted to thank Ursula ** for assisting me with a hotel refund. We had booked through Weddingwire. Unfortunately the wedding was called off, thus we had no need for the reservation. I contacted the given phone number and talked to a very nice person who took down the information. He stated that someone would get back to me within three days. Ursula contacted me the next day and stated the I would be receiving a refund. I really appreciated the prompt service and friendly staff.

I spoke to several people who would not let me cancel my reservations without charges. Finally, I received a call that the manager agreed to a refund. I became quite ill and could not make the trip. I am so appreciative that someone went the extra mile to grant me a refund.

Very please with the time it took to get an answer And my voucher was return so I could use it again. You want 40 words. Well I am waiting for a reply on the next Date I can book my hotel and then I will give you a 5 stars. Best regards. Thanks.

I made reservation through this service but I made a mistake on dates. The rules are no changes and no refunds but they chose to help me get the right date and time for my stay and got a refund for the wrong date. But somehow the hotel booked a second stay and for two rooms not just one room. Ursala was fantastic and persistent and was able to get the situation straighten out and got me my money back. Thank you Ursala!!!

Thank you Reginette ** for your help. I appreciate the extra effort you took on my behalf. Although I was not able to use the hotel room this time, I will certainly book at Marriott in the future. Great work.

Was traveling out of town to a basketball tournament. We booked a hotel in the wrong city of the tournament. Explained this to representative and they were able to not have my card charged for the stay even though the cancellation deadline had passed. I’m very appreciative and great job to the representative!

Ms. ** quickly and politely corrected my mistake on the hotel reservation I had made. I appreciate her good service. Now it says I need to write more words, which seems a waste of time to me, but I'll do it because of the good service I got and I want to give a good review.

Booked through HotelPlanner. Unfortunately, due to family emergency was not able to make the stay at the hotel. Was advised that my booking was not refundable. As a courtesy it was requested for the refund and was provided. Very grateful for the quick help.

After finding out the date of my friend's funeral, I made reservations with you. Later, I was asked by the family to stay at their home. When I called customer service, they were empathic and kind and submitted a request to cancel my reservations. Ursula ** reached out to me letting me know that she was processing the request. She was also kind and kept me informed throughout the process. I would like to thank everyone involved for their kindness and understanding.

I inadvertently double booked a room at Hampton Inn through the Entertainment travel site. I contacted customer service by email. Reginette ** was professional and very prompt at investigating and then reversing the extra booking. I am thoroughly pleased. This makes me a fan of the service.

I had the most frustrating experience trying to book a hotel room for our wedding weekend through this website. We had one of those "pre negotiated discounts" for wedding block set up, and tried to book a suite for ourselves. Tried one hotel/room, put in my CC info, kept getting an error where it wouldn't let me pay. Triple checked my info, everything is fine. Try again, get the error again. The error message was "This credit card was declined without giving us a specific reason". That's the first technical problem I had with them. They provided a toll free number to call them to sort it out, great.

We were booked for 1 night at the Renaissance Westchester Hotel for May 3rd. Unfortunately, my husband had a kidney stone and was in pain and we had to cancel our reservation. While it was no longer refundable Ursula ** was able to take care of it for us which we truly appreciate. We were going to be in town for a concert which we would end up losing the money for the tickets we paid for, so not losing the money for the hotel was a relief. Thank you, Wendy and Richard.

I called 31 days in advance to cancel my reservation at Hilton Garden Inn in Norwalk CT. The event we were attending was cancelled and so there was no reason for us to need the reservation. We were told by Hotel Planner and Hilton Garden Inn that there was no way they could refund our prepaid $372.62. I never heard of a reservation not being able to be canceled with a month's notice.

I recently booked a hotel room and did it unknowingly through HotelPlanner. The event I was attending got canceled so I have been battling with this company to cancel my room. Granted, the statement I received said no cancellations or changes. So I called the hotel reservations manager directly and she told me to contact HotelPlanner and have them call her. She said she would approve the cancellation and all would be good. It is now probably 4 weeks into this and HotelPlanner has done absolutely nothing. I have checked back with the reservations manager and she says they have not contacted her. I have called HotelPlanner about 5 times to get this matter resolved and each time I'm told the same story -- that they will expedite the matter and get back to me. It seems to me they are doing nothing. I will never again use this service and will always regret using them in the first place.

Booked a room and after checkout I got an email saying that the room I booked was no longer available and it gave me a smaller room for the same price. It said the room was over booked. I was able to book a larger room than I was planning which was fine, but 3 days later I helped a friend book a room and the original room I was trying to get was available again. I have been trying to get my money back for over 3 weeks now after I contacted customer service and they said give it a couple of days to see it returned to your account. I still have not seen it and I get very little updates during this process. I should have just gone through the hotel to book the room and not used this website. Really would just like my refund back.

Months ago when I was looking for a hotel agent to block rooms for my event. I researched HotelPlanner. I didn't like the aggressiveness of their agents & found a wonderful agent at another company. I was never HotelPlanner's client. Sonia ** repeatedly sent emails demanding to know which hotel my party was booked. I advised I was not her client & stop emailing me. She threatened to find the hotel we had our rooms booked and would have them canceled. I advised I booked with another agent & stop sending emails again. Thursday, she emailed a hotel sales agent at Ayres Hotel, I was copied, advising them to cancel rooms under my name. My party was not booked at that hotel. I have proof of this email. I am filing a complaint with the Attorney General's business unit and the Secretary of State business unit as well for the unethical, unprofessional manner Sonia and HotelPlanner does business.

We saved about 50% on sleeping rooms for our recent event & the team at HotelPlanner went above-and-beyond even after our event to ensure our complete satisfaction! We’ve used Hotel Planner on several previous events & they always come through with flying colors!

Your representative Ursula ** was able to assist me w my request efficiently and quickly. I was unable to get assistance at the hotel. She is a remarkable employee. I think she should be recognized for her prompt customer assistance skills. Thank you.

I made a reservation through a wedding website. It linked to HotelPlanner. The room rate on the website was incorrect. I was told, by the hotel, to cancel and book through the hotel directly. Hotel planner refunded my nonrefundable reservations in just a few days. Thanks for your help!

A flight enroute was cancelled leaving me stranded in Calgary and unable to reach my final destination. I contacted the company I booked through and they were helpful, and prompt in giving me a full refund on my hotel reservation. It was excellent service from start to finish. Will definitely use this service again! Thank you so much!

Used this service to book a hotel for a wedding. Made a mistake during the process and accidentally booked the room for the night that I was making the reservation. Immediately called the customer service line but went straight to voicemail 4 different times. So, I eventually left a message and also sent an email trying to do my due diligence to correct the issue. Since I had to wait until the next day to pursue it further, I went ahead and booked my room for the correct dates as a gesture of goodwill. The next day I talked to someone on the phone who had to send my case to the "escalation" team for review to see if they would refund my mistake. Told me over and over again that she "couldn't make any promises".

Incorrect dates. Awesome experience!! Reginette was prompt with responses, dates were updated and follow up was made to ensure I was aware the task was completed. Great customer service experience, exactly what I needed to be done was completed and all within one day. Thank you. Wendy

Never Ever make reservations online!!! We found ourselves trying to make reservations for our son's graduation and the computer was stuck spinning and wouldn't continue tried calling and person wasn't very helpful so we got out of it without completing the transaction! We never received a confirmation, receipt, or anything from them. We continued with another hotel and had no problems. Come to find out on our credit card statement we were charged the full amount!

I am beyond thrilled with the high level of customer service I received. I had booked a room for my son's basketball tournament, but it was canceled the same week of our intended stay. Although I had booked at a non-refundable rate, I was granted a full refund. This is excellent customer service and I will definitely recommend you to other parents booking for sports tournaments.

Reginette was very helpful assisting with my reservation correction when I accidentally selected an additional night stay. She was very prompt and polite and took care of adjusting it quickly! I definitely would recommend their service and look forward to my stay in the future.

While planning my wedding I am super stressed out. I accidentally booked a room not understanding it was a "group discount" rate and not a room block rate. Reginette ** and Tim ** were SOOOO HELPFUL in making sure I was connected to the correct people so that my accidental booking was removed and I had actual room block! I appreciate them so much!!

Reginette ** fixed my booking error swiftly, adeptly and kindly. I am a brain tumor survivor, and yet I’m left with some ‘issues’. One is that I can not talk in the telephone. Another is that I’m impulsive. On short notice, over the internet, I booked a room for tonight, Tuesday. While on the booking site I impulsively clicked "T"hursday. I saw the T and thought it said TUESDAY. My reservation was made for the incorrect day! EEKS! Via Email I contacted the HotelPlanner and she called the hotel FOR ME! We now have the correct reservation. THANK YOU!!!!

I just want to express my gratitude to Ursula for helping me with my concern on my booking at HotelPlanner. She was so accommodating and she did her best just to make sure that I will be satisfied on the results This is my best experience on dealing with support/customer service.

I was very happy how fast I was helped when the process started, it made me feel like an important customer which most people don't get very often. This also made decide that if I ever needed to book another hotel, I would through this app.

I made reservations for three nights in Denver Colorado at the Cambria Hotel. Paid 638.45. Received an Itinerary Number and an email confirmation with reservation. Upon arrival, the hotel didn't have my reservation in their system and hotel was 100 percent booked. Had to go find another hotel in town and pay again for three nights. After numerous phone calls I keep getting the answer that their team is in process of researching and processing my request. It is a month later and still no refund. Itinerary number is ** or confirmation number** if someone would like to help please. Email **.

Updated on 04/16/2019: This is a update. All of my money was refunded to me except 25 dollars. However I still give them a 1 star because there shouldn't be any fees, things happen, I gave them over a month notice of my cancelation.

Ursula provided excellent service in correcting a mistake made by another party that almost cost us an opportunity to stay at our team hotel. She was quick and reliable in communicating with me and resolved the last minute problem perfectly. I am very thankful for her help.

Reginette handled our “issue” promptly, efficiently and satisfactorily. We emailed the fact that we had an issue booking...the site stopped running and when we went back on we had to re-enter our cc information and hit submit. The site somehow made two reservations even though I only hit submit once and only received one confirmation for one room...but when we arrived we're told we had two.

Dear Sir/Madam. I would like to specify that I had a very good experience with your customer service team. I sent them a request which wasn't very urgent and which they could easily refuse without any guilt. I was treated by Reginette **. It was fast, accurate, effective and mostly kind. It was the first time I used your services and I will definitely return to do so in my future reservation. Thanks again for your services and the ease of making things right. Best regards, Itamar ** (Israel).

I had a one night stay in Philadelphia. Room was clean and pleasant. Upon checkout I noted I was overcharged by $70. I sent an email with a screenshot of the original price. It was promptly handled by Reginette ** and I was credited with the difference. It was quick and painlessly resolved. An overall pleasant experience.

Ursula ** has provided us with excellent and outstanding service. Our reservation change request was escalated this morning. Early this afternoon, we did receive confirmation in a very pleasant phone call that our request was accommodated thanks to Ursula's intervention with the hotel. Ursula personally informed me in a phone call with a pleasant and professional conversation. Thank you very much. The efforts are much appreciated.

I am writing to you to rate my last experience with you guys. It was outstanding. I had an issue with my booking payment at extended stay Chicago Schaumburg convention center. I called too many different numbers and all said “Contact the hotel”. The problem is that I couldn’t contact the hotel, as every time I dial the front desk extension number, it doesn’t even ring! I have emailed you guys and REGINETTE ** understood my concern and the non possibility of contacting the hotel. She called the hotel on my behalf and got my work done. The most amazing part is that she kept answering my emails promptly with no single delay!

For past 2 months, this has been reservation nightmare, Despite repeated calls, HotelPlanner incorrectly books or adds hotel rooms I do not want and will not cancel them. I am from South Carolina and am attending wedding in Danville, Va., next week, and I’m not sure I’ll even have the 2 rooms on the correct dates I want at Best Western Windsor Suites there. Best Western says they can’t help me because it is a third-party company.

We booked a group reservation through their website and we called the hotel directly and told us the reservation does not exist. The only thing their support team is able to say is "We will call you back today." It has been 2 weeks, we don't have a hotel, and they stole our money as they are unable to refund or cancel our booking. Their customer service is HORRIBLE! Stay away from this fraudulent company.

HotelPlanner.com is a total fraud!! I called the company and left a message immediately after I saw the email reservation confirmation which showed it was for two nights rather than the one night only which was needed and that I entered into the online website. Immediately after I received the confirmation!! I tried calling twice and left a message! Nobody called me back. The way the reservation page is set up it is as if they hope people make the same mistake I did. When and if that happens they say “Sorry but, it is their policy and they cannot issue a refund.” When in fact that is their CHOICE!

We were traveling with a group to Nashville TN and ended up in the wrong hotel. Having traveled on a charter bus, it was a disaster! Ursula ** with Hotel Planner went above and beyond to help us get where we needed to be! I am truly thankful!

I had sent an email about my room accommodations and had gotten a very helpful response. I appreciate it very much, thanks again. I will be letting people know that if they need anything changed or checked on they can just send an email and all will be taken care of.

Prompt and courteous service. Very happy with service I received. I mistakenly booked for the wrong night and it was corrected very quickly. I now have the right night booked with no penalties. Thanks so much! Really appreciated all the help I received.

I worked with Reginette who was fantastic. She assisted me with my refund as I had to cancel 5 minutes after I booked a room. I didn’t see the cancellation policy which was my error along with the date mistake I made in the first place. I was going to be charged $350 cancellation fee for my error. Reginette worked with me and your company to resolve the situation. She was sympathetic from the beginning and made me feel like a valued customer. I will definitely use your company again because of Reginette!!! Thanks so much!!!

I just want to commend the service I received via email correspondence with Reginette **. I had innocently booked the wrong date and discovered my mistake one minute after I submitted my reservation. I emailed quickly and received a response from Reginette the following day who helped me resolve my issue by getting a refund. It was less than 48 hours for a resolution so I am very pleased. We just booked the second hotel stay at this location just this afternoon. Thanks so much and it is very, very much appreciated.

I am first time user of HotelPlanner.com and I am super happy with not just the great pricing I found on the website but just as importantly (or more so) is the quality of service and support HotelPlanner.com provided me after my stay to resolve a billing dispute. Without a doubt, had it not been for HotelPlanner team stepping in to monitor issue, I would not have been able to resolve the billing issue on my own. So thank you, great job guys and I look forward to using your service again to book upcoming travels!

My reservation came back wrong - one king bed instead of two queens, which would have been a disaster. Reginette ** found my reservation, contacted the hotel, and got back to me the same day. I appreciated it so much - there’s plenty of stuff to worry about, I didn’t need to worry about this too!!

Ursula ** was extremely helpful in assisting us in a late reservation cancellation due to a death in the family. She was most professional and understanding in a difficult time for us. I would definitely say she is a fine representative for your company and would be a reason for us to do more business with you in the future.

I had a medical issue come up on a trip I had planned and I had to cancel my plans and everything went good. They understood and were very helpful in assisting me with my cancellation. It is really a wonderful thing when people go out of their way to assist others in a time if need. Great folks to deal with!!!

We placed a group booking for a Hilton property four months in advance. We were promptly charged. Two months later, when they went to actually reserve the rooms, the hotel declined to accept the booking, because the contract between these clowns and the hotel had changed (prior to our booking date), and they are no longer allowed to book groups of ten or larger without first contacting the hotel to get a verified rate. So out of nowhere each group party received a "cancelled" email from people that may be bots stating some vague "not us" type of statement, but it really was. Own your errors and make things right.

I want to congratulate your company for having such a wonderful and caring person in Reginette **. She provided excellent service in solving my problem with an hotel reservation I had at La Quinta Inn at 1200 Virginia Avenue in Atlanta, Georgia when my AA Flight 203 from Amsterdam to Philadelphia on March 26 (yesterday) was canceled. She went the extra mile to help me in obtaining reimbursement for my no show that was beyond my control.

Just wanted to thank Reginette Exume for providing great customer service as I had issues with a hotel booking going through properly. Reginette Exume proactively reached out and help resolve the issue. When an additional request was added it was also looked into and resolved. Thank you!

I was assisted by Reginette at HotelPlanner.com Customer Service and had a great experience. The communication was timely and very helpful. I requested assistance in canceling a reservation and receiving a refund when I had an unfortunate issue that prevented me from making my planned trip. They were very understanding and promptly provided assistance. I am very appreciative of the customer service that was provided. It was a refreshing experience.

We looked into this service briefly for our wedding. After weeks, they hadn't returned with any hotels within a reasonable distance (20 min drive) to our venue, so decided to pursue a hotel block on our own. Their emails were incessant. And as we got close to the wedding, they became passive aggressive. I also was copied on emails that they sent out telling hotels to cancel our group and events. Highly unprofessional!

As it being a stressful week. We were happy that we finally heard back from Reginette who in the end honored her statement. However we didn’t get to stay at original hotel which other family members had booked there as well directly and they can no longer move to our new hotel with cancellation fees. This was an inconvenient hiccup for us but company does take the 3 businesses to figure it out. We’re happy we have a hotel now for ourselves and bridal party it just was very stressful getting though to reservation specialists. I know the company has A+ rating and 4.7 stars on google so I must have had that rare case as per agent stated. unfortunately it happened this week of our wedding. I am grateful we weren’t exactly forgotten and in the end it was handled just the process seemed to take longer in our situation. We are now stress free and glad it was taken care of.

I am so happy with the way that this company dealt with a mistake I made booking a hotel in Las Vegas, their understanding and fast response was greatly appreciated. The customer service office Reginette gave was above and beyond. Thank you.

I canceled my reservations due to death. The CRS cancelled my reservations however I was going to be charged $25.00. I was told today 3/22/19 that I had been charge for the 1st night regardless of the conversation I had on 3/20/19... I emailed the hotel and got a respond of I had to follow the policy after being told that I was going to get a refund. I was asked to identify whom I spoke with, I in return asked if there is a message of being on recorded line then you know who I spoke with and heard the conversation. Had I not had an emergency I would not be writing this review! Had I be treated everything was not false I would not be writing this review. If it couldn't have been done I just hope they would have been honest.

We are deeply appreciative to have received fantastic customer service by the HotelPlanner staff and partnered hotels. We needed support in addressing a cancellation issue and hotelplanner was extremely understanding, accommodating and quick to reply. Thank you for your great service, we will be sure to use hotelplanner.com again!

The customer relations and reservations specialists were very helpful in assisting me. They were careful to listen and follow up with me on the matter I had questions about! They responded to a message I left in a timely matter.

We have NEVER stayed in a hotel booked with HotelPlanner.com. We have received so many emails asking us to review our stay, and there is no unsubscribe button. We reported it to the gov't since by law, there should be an opt out option. We have asked numerous times to be left alone. I have, and would never use this site to book. I'm sure there are better, less annoying options out there.

I had an awkward fall several weeks before my scheduled travel to upstate NY and as a result of the injury I was unable to complete those travel plans. I contacted HotelPlanner.Com and Reginette assisted me in cancelling these otherwise "non-cancelable" hotel reservation. What made this such a pleasant experience for me was that it took only one phone call plus one email with proof of the injury to make this happen thank to Reginette's outstanding service. She was very pleasant on the phone and very helpful and very clear regarding the instructions and process I had to follow. She has made me a HotelPlanner.Com customer for life. Thank you Reginette, and thank you everyone at HotelPlanner.Com.

I had a reservation for an upcoming weekend and due to extenuating circumstances had to cancel. The rules stated I was unable to do so. Ursala reviewed my situation and made an exception. Thank you! Will definitely book with you again.

I had a technical glitch while making a reservation last week and it was going to be a pricey mistake! Thanks to Reginette, my issue was handled quickly and professionally. I truly appreciate Reginette's assistance in resolving my problem. She is an asset to your company!

I booked my room on Feb. 13th, for New Orleans Mardi Gras. Due to something happening, I was unable to attend. I tried to cancel my room Monday 02/25th, but was unable to cancel online, I called. He couldn't cancel either, so he had to pass it to a specialist. Well no one never got back to me and I was charged the room amount and extra all because HotelPlanner.com did not cancel my room in time. One rep hung up in my face after I had to yell at her because she basically said I was screwed out my money when I called in advance to cancel. All I am hearing is, “Someone will call you” & someone has yet to call when this is their screw up❗️

Due to poor weather and dangerous roads we were unable to travel and use our hotel reservation. Reginette helped me to change my reservation and reissue me a new voucher. Hotel Planner was very quick with their response and helpful. Thank you!

We booked a hotel room near Dove Valley, CO for an 8:00 am soccer game as part of the Colorado Rapids Ice Breaker tournament. The booking website was very good and the prices were very good. The price we paid had a no cancellation policy. However, the entire tournament was cancelled due to bad weather (snow and below freezing). Ursula ** at HotelPlanner represented us to explain the situation to Holiday Inn. And she was able to secure a refund for us even though the price we paid had a no cancellation policy. I thought the service was great and all parties involved were understanding of the situation and very fair. I would use this service again for other tournaments.

My wife and I made reservations to visit the St. Petersburg area in late February. However, a member of our family in upstate New York tragically passed unexpectedly and we were able to cancel our reservations and get a full refund of a no-cancellation reservation. No words can express how much we appreciate the kindness showed to us. Thank you.

Booked a room through this service with a very specific change/cancel date as my travel plans were still up in the air. When I went to make the change, I was told it was too late, even though my fine print clearly stated it was not. I emailed them again, as I would be left with no place to stay or have to pay double, and they didn't respond until after my stay dates, responded to me by an incorrect name and didn't even reference the specifics that I called out in my plea to fix the problem. REALLY disappointed, will never use them again and will definitely be sure no one I know does either. When I spoke to the hotel, they said it's always cheaper and better to just book directly through the hotel website, and that they have had problems with them in the past.

I booked a reservation to pay at the hotel. Well so I thought. My card was charged which overdrafted my account. The reservation was non-refundable so they would not give me my money back. I cancelled the reservation before I knew it was non-refundable. They would not let me renew the reservation since i paid for it. Told me I had to rebook a new one. I lost out on money I needed and a reservation I paid for. They don’t work with you and don’t believe in mistakes. Don’t use them. Just book through Expedia or something.

We had booked a hotel for a wedding through the site and were told 2 weeks from arriving that due to some pregnancy complications I would no longer be able to travel. While our trip was nonrefundable, I reached out to HotelPlanner and explained my unfortunate circumstance. I spoke with two of the nicest women on the phone who suggested I provide a doctors note in order to speed up the review process.

I have never been blown off more by a company than this one. I requested quotes for my daughter's upcoming wedding online. I received an email a couple of days later from Tim **, corporate director. The email provided a link to multiple bids, along with a phone number and extension to call when I had a few moments. I called. Then I called again, leaving a voicemail each time with contact instructions. I also responded to the email.

Your representative Reginette ** saved the day. I had somehow managed to book two rooms online when I only wanted one, and could not seem to get it resolved. I described the situation online, and she quickly got back to me, researched, and I am now getting a refund. Thank you!

I used this site for group reservations for a youth sports team. I was promised a very very small check for each stay depending on how much was spent. It is over a year later and I’m still waiting on one of the three that we booked. It of course was the largest one. In one phone call I am told they see where I am due the check and it will be issued. In the next emails 2 months later I am told that I was already paid, which I wasn’t. The rates are usually cheaper if you book on your own with other sites, but not necessarily in blocks. Don’t count on all the promises made to you. I have had to chase and call them for every single thing I had the first year. I won’t make this mistake again.

If I could give Devin ** 10 Stars, I would. He is truly a Customer SERVICE Representative and gave me excellent service! After I had used HotelPlanner as an initial inquiry search for a group block at a hotel for a reunion last year, I received a free hotel voucher worth $250 from this company. When I tried to use the voucher, it was a nightmare! I spoke to and emailed over a dozen Hotel Planner employees (and wasted over 5 hours in doing so over the past 2 days plus I endured a lot of stress as a result). No one helped me nor effectively solved the problem which was all Hotel Planner's error until Devin contacted me. He was terrific and solved the issues that no one else in the company stepped up to take care off.

I tried booking with them 4 times. I originally booked a room online, thanks to it's great deal. Then it came back saying, "This is no longer available. Please select from the options below." So I went to book again, and it was declined. I don't have a large VISA limit and my CC was charged, which it was also credited back right away. I get that this is more of a VISA issue, but why get the approval from my card BEFORE you have the room for me. I called in, where I was told, "One minute." I sat on the line listening to background music for 5 mins. Then he tried to help me book a room.

I was searching for group hotel booking website, when googled, came across HotelPlanner.com. I found this website so simple to use, with required information, HotelPlanner International Product Manager Linh ** took up our requirement. Linh provided no. of good options (hotels). Unfortunately, our group had change of location due to cold weather in planned city and the hotel booking responsibility was handed over to other person of my team. HotelPlanner.com is doing great work and Linh is fantastic at her job. Strongly recommended to people who wants bulk room booking.

We had a lot of stress with flight delays and cancellations resulting in ourselves having to cancel a booking in Hawaii for one night and book that particular evening in Denver. Reginette did an awesome job in managing this for us. Her problem resolution skills were outstanding. Thank you.

HotelPlanner is nothing but an unreliable service that don't check for best rates around the area you are looking to stay at. They gave me a price for 211 dollars for only one night on a Tuesday. While the next door hotel had same room for 121 dollars for one night. I was under the impression they are supposed to find you the best deal on what you are looking for. I guess not. PRICELINE actually took the time to find me the best deal in the area. So now HotelPlanner is gonna try to charge 211 dollars for a room that I don't want and didn't use. For the future I will never again waste my time or be scammed again by this company.

I had an issue with a reservation that was resolved in a timely matter, and with great care and consideration for the inconvenience. The site I had attempted to make a reservation through somehow booked the wrong date, charging me for a room I didn't use. I appreciate Reginette's help in correcting the error and assisting me in getting a refund.

I received a quick response and resolution via the e-mail support system. The customer service representative was professional, knowledgeable, and courteous. I would recommend HotelPlanner customer service to anyone trying to resolve an issue or just looking for an answer to a question.

Reginette was very helpful with my questions and returned all my text very promptly. She also helped with getting a refund at the hotel where I was staying. I would like to thank her for all her help. I would recommend the service to anyone.

First it took several days to have my hotel block request addressed. When it was, "Suzy" not only proposed unacceptable two-star hotels, the rates weren't any better than the ones I found. By the time she finally called me, I had already called hotels in the area and got my own rates. I have told her three times via email that they were unhelpful and untimely, yet she still continues to email me with links to hotels. She won't leave me alone even though I have no need for her or the company. My block was booked based on my own research. Run, don't walk from using this so-called service.

I contacted customer service because my order had gone through with the wrong number of occupants. I wanted to make sure they had accurate information. I received a very quick response to my email. They updated my reservation as requested by contacting the individual hotel. Courteous & prompt email response. I would recommend to a friend based on the experience I received. Thanks again!

One of our crew members book a week of room nights thinking he would be at a certain job site. That changed pretty quickly and we need credit on 3 nights. This was handled so professionally and we had the credit before I even realized. Thanks for making this easy...

We arrived at our hotel in Virginia to discover that the indoor pool, listed among the amenities, was closed indefinitely for construction/maintenance. We had specifically booked this property for use of the pool. After 45 minutes on the phone with Hotel Planner, at 9:00 at night, we were assured that our reservation was cancelled, rebooked at another location (same chain) and the hotel had agreed to a refund. We were promised our refund would be processed within 24 hours and would show up in our bank transactions within 7-10 days.

Reginette ** Outstanding. I am very satisfied with customer service. They were very considerate of inclement weather and refunded my money promptly!!! Hopefully next year I would visit again. Such great response is very encouraging for visiting customers. Also refund would be through same method of payment a no hassle. Thanks again.

The best, fast and extremely quality service from HotelPlanner.com thanks, I call your number and resolved my problem immediately with the kindest and respectful person, I will keep doing business with you. I really recommend this site to everyone, I hope your business growth a million dollars a day or more. Thanks again.

Ursula ** has been an amazing help with my difficult situation switching dates for my booking due to my military training. It has relieved me from wasting hundreds of dollars during a time I couldn’t make it. Quick and honest work done from Ursula. Thank you.

I booked our annual trip to AZ using the normal hotels we use on our trip south. After booking our hotel in Kansas, I moved on to New Mexico and went to a website I thought was the Hampton, Midtown. Only after I had received my confirmation email and saw that it was via Hotel Planner, who by the way charged the total cost immediately to my credit card, I requested a cancellation immediately (about 25 minutes). They refused saying it would cost me $50 and cited their "so called" cancellation terms. I went back to the website and saw 24 hour cancellation. To make a long story short, they (Hotel Planner) stole $200 from me as we could not make the hotel and I asked them again (48+ hours prior to reservation) for a refund. To date, I have heard NOTHING from this company. I later found out of a major snowstorm coming through the area and ask.

I want to sincerely thank Ursula ** for her excellent customer service. She went above and beyond to help me. Due to "non-travel advisories" by our dept of transportation resulting from a winter storm in Moncton New Brunswick, Canada, we were unable to travel and use our hotel for the night of Jan. 22. She worked with the hotel in question and was able to provide me with a full refund. This was greatly appreciated.

Not once has a representative acknowledged my frustration, I asked for a hotel closer to my venue and they sent me an offer for a hotel just as far away. Multiple representatives have contacted me to see what hotel I went with. Once I shared with them who I went with I asked them to stop contacting me. Then they messaged me again asking me for the hotel that I went with, which I already told them, I replied only with I've already asked you to stop contacting me. Instead of following up about what my problem was they went ahead and contacted the hotel I went with and tried to cancel my booking! Incredibly unprofessional! They list their prices in USD for Canadian hotels for use by Canadians, which mislead me into thinking I had found a great deal when in reality it was regular price. I 100% regret using this service and would have had an easier, stress and free time trying to do it myself.

The representatives did an awesome job of helping me with my cancellation/refund. I believe that they went above and beyond and took my circumstances into great consideration! The response and decision was made in a timely manner. Once again thank you for all of your help!

I contacted reservations through email to cancel a reservation I made online. Within 24 hours I was contacted by Reginette who was able to cancel our reservation. When I contacted her later that same day to let her know I had not received the email of cancellation, she quickly and with enthusiasm sent me an attachment with a copy of the cancellation. Great customer service, Reginette!

Great job helping me with a change of reservations. I accidentally booked my room through the website but was supposed to book direct with a wedding party. They were quick to help cancel my first booking and direct me to the hotel directly.

I, unfortunately, had a family situation and could not make my travel. Reginette helped me out with cancelling my trip without any fees or penalty. She was easy to deal with and quick. She got the job done. Thank you and will definitely use you in the near future.

Reginette was prompt to help me resolve a minor oversight on my part. Thank you Reginette again for your help! It helps when you have a company that hires helpful people! Thank you HotelPlanner for making my life easy!

I’ve booked two hotels on Hotel Planner in the last two weeks, and both times they offered the lowest price I could find from any hotel booking site. I had to change plans for one of my trips, and the Hotel Planner customer support team responded to help me much faster than I could have expected and provided an immediate resolution that didn’t require any extra action on my end. Low prices and seamless customer experience will keep me coming back!

I REPEAT...DO NOT USE THIS WEBSITE! I booked a room back in Sept. through this website. We were charged DOUBLE what the rooms cost if I would have done it myself. When I tried to get a hold of someone on the phone about the matter I was put on hold for a half hour twice and then the call got dropped both times...hmmm...interesting I thought! No one then would pick up the phone when I called the third time. Only thing I could do was take it as a lesson learned and will NEVER use this website again. I am warning people out there to NOT waste your time and money and call the hotel's direct if you want to book a room. Was charged $430.54 with this website when the hotel would have charged me $278.16 for my stay. ZERO STARS from me!!!

I booked a room through Hotel Planner. I chose the option to be able to cancel the reservation up until the day before my arrival date. I called the hotel and was informed that the reservation I made was non-refundable. I called Hotel Planner and reminded them that when making the reservation I chose the option of being able to cancel and paid extra to get this option. The agent acknowledge that I paid the higher rate but said the reservation had already been processed and they could not change it no matter how much I disagreed. Do not book through this company. They play the "bait and switch" game.

Due to unexpected circumstances, we had to cancel shortly after making the reservation. Reginette ** was very helpful and responded immediately to get us cancelled. Happy, Happy, Happy! Hopefully, the refund is applied as efficiently. Thank you!

Hawaii Vacation - Wonderful help from Reginette. She helped me make some changes with my vacation. She quickly updated me along the way. Really love the results and will use HotelPlanner again. I will surely recommend HotelPlanner.

I had accidentally started my hotel booking earlier than my flight was supposed to arrive. Reginette was my swiftly assigned agent. She was very transparent about her next action, worked quickly, and politely. I actually enjoyed my customer service experience!

I booked a room with this booking agent which came up when I searched for a local hotel. Immediately after we discovered reviews of the hotel indicating that the hotel had a history of bedbugs, we contacted the booking agent and hotel (less than 12 hours of booking) and let them know we decided not to stay and wanted a refund. We were told our booking was non-refundable (less than 12 hours of booking) even though the hotel manager told me if it was up to her she would refund the money. I was also basically told that because they could not find reviews of bed bugs on HotelPlanner’s website that there weren’t bad reviews. I read verbatim what the reviews had said and was still told that they would not return our funds. So just in case you are looking for a hotel room in Waterford, Michigan tonight there is a room open that we have already paid for for you!

Great customer service! Initial booking and changes were handled professionally and quickly. Will recommend to friends and family. Room was changed from smoking to non smoking and a room cancel was refunded appropriately. Thanks for the great service and professional contact. Rates were reasonable and booking was easy.