HotelPlanner.com Reviews

I have been chased for an invoice which has been paid. I have called Hotel Planner and emailed at least 2 dozen times with no call back and harassing emails continue. Even sent a copy of the bank statement which is ignored.

I would like to say a big THANK YOU to Reginette for reaching out to me when I sought her help in getting a copy of my hotel bill. She was a great help and did it in such a very professional manner. God bless.

Room at Surestay Hotel in McPherson KS. I had a special request and Karen ** went the extra mile to make sure my name was added as the second person on the reservation. I paid for the room and made the reservation but it was complicated by my cousin needing to check in a day before me. As a result his name was put on the reservation instead of mine because he is the first person to check in. I was concerned that my name did not appear on the reservation which could cause problems if my cousin did not show up (he lives in a different city and we are not travelling together). However, Karen managed to add my name which solved the problem. Thank you!!

Esther ** was very helpful and kind via the live chat they offer on their website. Also, Esther was very responsive and I did not have to wait for a response to any of my questions. Thank you very much!

I would like to thank Ursula who helped me receive a refund for two of my bookings. I reached out to her by email to which she promptly replied with a very professional and courteously written email. After I reached out to the hotel to seek a refund, Ursula followed up with them to confirm this and then processed the refunds. Thank you for being respectful to the customer and my needs!

My representative resolved my request within minutes of asking, allowing me to fix my reservation easily. I needed to add a name to our reservation, something that had to be done through this service only. Thank you so much for your prompt service and quick reply to my request. It was much appreciated!

I keep getting invoices from Hotel Planner that have been paid. I have called and written Roxana ** numerous times about this situation. I have provided proof of payment. However, I never get a reply or call back. I have advised numerous sales managers that I will not do business with Hotel Planner until a get communication from Ms. ** or her supervisor.

With the upcoming storm and bad weather, I called to see if I could cancel my non-refundable room and everyone was very helpful and understanding. I was able to cancel. I will for sure stay at this hotel anytime I am in Wichita.

I have left voice messages for Ruth ** and sent an email to confirm my payment was received and my reservation has been confirmed. Yet to hear anything back. It has been 2 business days and still no response. I completely understand being busy and overwhelmed however even a response saying "I have received your email I will work on this and get back to you" would have been acceptable. I have also called the Main: 1-800-898-1347 for the past 2 days you get a message saying you will be transferred but you don't. It repeats several times then sends you to a voicemail. Guess I will have to keep waiting.

Ursula ** was extremely helpful. I mistakenly made a non-refundable reservation for a room, and Ursula contacted the hotel and was successful in cancelling the reservation and issuing a full refund. This was done very promptly and courteously. I appreciate the great customer service!

I reserved a hotel room via my phone and entered incorrect dates for reservation. I contacted HotelPlanner.com and they changed and updated my reservation based on my need. Karen ** went above and beyond to make sure everything was correct.

Charity ** was extremely helpful and even offered to call the hotel for me to confirm my reservation. When I called, they did not see the reservation, but she informed me that it can take 24-48 hours. She will follow-up for me and will confirm my reservation with me.

We had a family emergency and dealing with this company was easy! They were very considerate and fair and I would tell anyone to use them. We will definitely continue to use them for all of our future hotel needs!

I was very pleased with the prompt service. I had booked 3 rooms at the Heathrow Hilton and had omitted to request them to be together. Reginette ** of consumer affairs dealt with it and successfully arranged for them to be together. Thank you.

I'm pleased to know that I will be refunded and apologize for my anger when told I wouldn't receive one. But I thank you for assisting me about this situation and will continue doing business with your company and also recommend it to others.

My client booked a hotel in error as she is not able to travel and the agents at Hotel Planner.com were very understanding in helping me remedy the problem. I would use them again because of the customer service we received.

I wasn't expecting to be charged before my actual arrival but refund is in the works and all will be fine once payment returned. The fine people there were quick to assist with this process and hopefully all goes well from this point on.

Awesome. Customer service was fast getting back to me. I will definitely book a room here again in the future. I booked a room and had to Cancel it. Customer service was very understanding of my situation and was able to give me a one time courtesy refund.

I was unable to reach anyone by phone to cancel my reservations. Karen ** assisted me via online chat and took care of my cancellations perfectly. She was very helpful and professional. Thank you, Karen. You eased my mind, since no one else was able to help me.

We have an excelent attention by Reginette **. She gave us a clear and fast solution for our problem. In particular the return of a reservation since our son was diagnosed with a complex disease (congenital heart disease). Thanks for all the support.

First and foremost I would like it to be clearer that when you google a particular hotel that it is the hotel, not reservation.com that you're contacting. I had done that on Dec 14th 2019. I thought I was talking to the hotel directly and it wasn't till the end of my booking that I was informed I was mistaken. The rep on the phone said it was too late to cancel I had already said yes. She transferred me to a customer service rep and he told me he would cancel it in the system but she did not and billed my visa. I didn't find out till my Visa bill came in the mail. After many calls to reservation.com I finally got the issue resolved thanks to Karen ** at HotelPlanner.

I asked Esther ** if the hotel I booked was serving breakfast. She told me that she contacted the hotel and informed me that they do not. She was very polite and fast. I also asked her a question 10 minutes previous and she remembered me. It was nice.

Outstanding customer service agent. She understood and empathized with the tragic circumstances necessitating my request to cancel and was optimistic without guarantee that full refund would be possible. Much appreciative her efforts that will ensure my return as a repeat customer.

Ester ** was very quick to assist me in changing my password, which I could not get to work. Great, friendly customer service. I appreciate how quickly she took care of my issue, allowed me to test the password to make sure it was working properly.

Esther ** was very helpful in looking into a problem that I had with my reservation to change it from 2 nights this Friday, January 10-12 to just Saturday, January 11-12. However, I am unable to change anything or cancel my reservation. She put a request in for a date change hoping that will work out.

I highly recommend customer service agent Karen **. I feel that I received excellent customer service - she answered my questions and took care of my request very effectively and efficiently. I was greatly relieved to find out that I would receive a full refund.

Excellent, professional and positive service regarding our reservation from Hotel Planner, and also questions to this. We received the help we needed, and they were very quick to respond to our needs. I can recommend the serviced of Hotel Planner to whomever might need this.

Charity ** did an excellent job in assisting me procuring a refund for a hotel reservation that had to be canceled due to an emergency situation. (Hospital stay). She coordinated with Westin ** management to secure the refund. She communicated with me both by phone and email.

It was a really good experience with her chatting. She did help me to find out my password in easy way and do not have to waste more time. She did asked me lots of question regarding for my account to make sure that I am the right person.

The agent was helpful to re-book my reservation by an error on my part. I appreciate her effort in changing my reservation and refunding me the difference. Nice Job in taking care of my issue in time before the cancellation policy kicked in!

We had booked accommodation for a wedding in Capetown that was sadly cancelled. We had a non refundable booking. I am so grateful that Reginette was able to help us cancel the booking and not have a penalty fine. Thank you so much. We appreciate all your help.

For some reason, this prepaid reservation could never be acknowledge by the hotel. Don't know the issues "Reservation Desk" had with hotel. I contacted RD via chat and worked with Charity ** who quickly cancelled my reservation (if it ever existed) and arranged for a refund. Ms. ** was very helpful. But I need to take off one star for the failure of RD to complete the reservation. That failure had nothing to do with Ms. **.

I was very disappointed when I had to cancel my reservation with Comfort Inn & Suites due to Illness. I had a non-refundable reservation so did not expect to get a refund of any kind. When I called to cancel I was put in touch with Sarah **, one of your customer service representatives.. She was very understanding and said she would try to get some of our money back. To my surprise in 2 days she contacted me to tell me she was refunding all but one night. I am so grateful and will rebook with Comfort Inn in the future.

Charity ** gave to me the best customer service I have ever received in my life. She was knowledgeable, kind, caring. And she always would let me know what she was doing I wish I could give her 10 Stars instead of 5. She was Superb.

We made a reservation on-line to a Raddison to stay over from a wedding. When I placed the reservation, somehow the number of adults and type of room was recorded incorrectly. I called the customer service number which opened the ticket. I received a response back after my inquiry of the ticket, that someone was looking into it. Less than 24 hours later, I received a notice that the changes were made and with no additional cost!!! The responses were very professional and prompt! Great service!

I asked for refund one night that I checked out early because of the hotel rating is real bad and we can't sleep. The rep replies are very fast. She understands my questions and answered all my questions. I hope what she told is correct that I'll get my refund back within 3-5 business days.

Originally my room reservations did not get processed to the hotel I had booked. After a quick Chat with Charity she took care of the issue and all is good. I would recommend Hotel Planner and Charity to anyone as they are super friendly and fast to respond. As with any online booking agent it is always good to verify the reservations before traveling!

I am a hotelier and a group inquiry came in which we provided rates and then the group did accept however, they did not book any rooms with us. After several phone call messages and numerous emails send to the agent informing that this group did not pick up any rooms with us. Disregarded all communication and stills end out an invoice for 85 rooms for one night when our property does not even have 85 rooms and we have told them no rooms were picked up by the group. This company is terrible to do business with and when you call any of the numbers all agents are busy so leave a message for all departments group reservations, individual reservations, the agent's extension, invoice department. What you people are doing is very wrong and unethical.

I was in correspondence with Sarah ** in reference to a hotel reservation that was made for a wedding reception in June of 2020. The bride, who is in the medical field for the U.S. Navy, recently learned of her deployment in May of 2020. Therefore, I was requesting Sarah’s help in how to proceed with the cancellation & possible (hopeful) refund. She was extremely helpful in the handling of my situation. Sarah was prompt in her response of emails to me and I really appreciated her assistance.

Charity was able to help me receive a timely refund on a refundable reservation that had been erroneously booked a few minutes prior. I appreciate the prompt care and the understanding of my mistake. I was even provided a follow-up email in case there were any subsequent issues with receiving my refund.

Charity ** was able to assist with my request quickly and easily. She was able to resolve my request within 5 minutes! She was awesome and an asset to your team! I so appreciate your willingness to help me get back to business!

Delta Chelsea reservation. Made reservation online for 1 night. Medical appt next day, 9thJan. Unwell enough to keep appt at Mt Sinai. Phoned Chelsea to cancel. Learned I had booked with 3rd party. Phone 3rd party. Hope I get FULL refund. Not happy with myself that I booked online. I think I should receive full refund. Pat **. My error completely was unaware of 3rd party. Duh!

Excellent service by agent who assisted me with upgrading a booking I made online. Promised to rectify it and followed through with consistent communication with me based on progress and relevant details. I would use this service again in the future.

I used HotelPlanner to book a hotel at a very attractive price. Unfortunately the hotel was very slow in responding with a confirmation number. The HotelPlanner live chat feature was very useful in getting support and the agent called the hotel for me and was able to get the confirmation number for me within a minute.

I just wanted to say thank you to Reginette at Hotelplanner.com for the quick and professional service that was provided. I booked a room and two days later my plans got changed. I emailed her and it was taken care of in 24 hours. I am very satisfied and happy with them. I will continue to use them for all of my travel needs.

I just want to thank Charity ** for all her help in getting our refund. She was very patient and understanding. We really appreciate all her hard work. I would give her 10 stars⭐⭐⭐. Thank You so much??? I hope she gets the acknowledgment she deserves for all her hard work and putting up with frantic customers like me.

Esther **. She was efficient and straight to the point about information she required from me and information she was able to provide to me. In our short chat, she was able to convey empathy and warmth and I appreciate having been able to communicate with her.

THANK YOU for your response to cancel my reservation so quickly! I was happy to book with you and would have been happy to stay at your accommodation if it had been within walking distance to the Pearson AP as initially interpreted. I'll swear that I saw the location was .47k from the airport.

Sarah ** was quick and helpful with my request. She is the first person I’ve talked to in the past 3 days that actually helped me. I’ve called the phone number repeatedly and even left a message and no one has reached out to me. I also entered two online tickets with no response either and spoke to someone on Saturday who was supposed to expedite my request and send to a manager and no response from them either. Sarah was wonderful but I works never use your company again.

Excellent and quick support. I booked a room 5 miles away by mistake and they were able to help me right away. Naturally since I was traveling with my daughter I wanted to be close to the sport venue and not so far away. It was such a relief.

I had a great experience with Ursula from HotelPlanner.com. I had an unexpected situation arise with my planned reservation and she went above and beyond to help assist me with my specific situation. I will definitely use HotelPlanner.com in the future for my hotel reservation needs. Excellent customer service!

Booking number **. I called the Red Roof Inn Ellenton Florida to book 3 additional nights for my stay. I was never informed that I wasn't talking to red roof inn. I was never told that I was booking with Hotel Planner and I certainly wasn't told this was a pre pay and my credit card was charged. I would have never agreed to that had I known. When I called to cancel Sunday - Tuesday reservation early Friday morning I was shocked to find that I hadn't booked with red roof inn but had booked with hotel planner. I'd never even heard of hotel planner. How could I have booked with You? The red roof inn has a 4PM the day before check in cancellation policy. Hotel planner said I was too late even though I was more than 2 days early. I was promised a phone call back within 24 hours.

Thanks for the help. I got a quick answer to my questions and now I am calm... Very comfortable site for booking but I cannot see and I can not choose room with breakfast. And also I do not see restrictions on the range of distance from the city center.

I used the chat feature to see about checking in early. Charity was quick to call the hotel and confirm an early check in. I imagine this was much quicker than calling the hotel myself. I appreciate the short amount of time it took to accomplish a simple task.

Charity was very kind and courteous when handling my order. Not only was her response timely but she kept me informed on the status of where my issue was at in the process. Thank you for being so understanding and helpful.

Online Chat help. Karen ** helped me take care of a problem after I had booked my room online - the name was incorrect on the confirmation. She took care of the problem immediately and sent a corrected confirmation. She was friendly and efficient. I appreciate the help.

When booking my rooms online, it gave me a choice of one king bed or 2 beds “preferred.” I specifically needed one room with one king bed and another room with 2 queen beds, not that those were simply just my “preference.” That concerned me, so I called CS and they got me connected with Sarah. She made sure I got the types of rooms I needed and also that they would be on the same floor and close to one another or adjoining, if possible. It was simple to correspond with her via email. It was a very good experience.

Esther ** was very helpful. Thank you for great customer service. I reached out via chat because I had been trying to contact you all via phone for quite a while, she offered to call me to assist me verbally.

Esther ** was awesome to work with on Live Chat today. She quickly responded to my questions and solved my problem very fast. Immediately sent an email confirmation and put my mind at ease. She was friendly and sympathetic. It was a pleasure to correspond with her today while canceling my mothers reservation for a wedding she can no longer attend. She made a tough time very easy.

Esther was GREAT, often times you do not get the BEST customer service, but Esther went above what I asked her. She was very prompt with my request. Her customer service was greatly appreciated. I would recommend her to a friend.

I would like to thank Karen ** for her assistance and time to get me back online with all three of our hotel in Galveston. Tremont House, Hotel Galvez, Wyndham Grand and Harbor House at Pier 21. Looking forward to a successful 2020 and working with HP.

Esther ** was great help! She helped very quickly and did everything I needed. I would recommend her to anyone that needs help for the issues I had. She made all the tasks easy for me to understand. She changed our pick up count which was way off. Thank you again!

I made a reservation for a weekend trip. Within a short time I discovered my Dad was taken to the hospital. The CSR was very understanding and worked with the hotel to waive the cancellation fee. I will definitely use their services in the future.

Esther ** was very courteous and quick with her responses to my inquiry. I needed to cancel a reservation that I had made for my daughter's soccer team and this was a quick and painless cancellation that I appreciate since my schedule is so hectic.

Helped me quickly receive a refund on my room. Was nice and helpful! I had an emergency come up the day before the reservation. Contacted this company and they called the hotel and made arrangements for the refund. Thank you!

Very helpful and really helped me with everything I needed in this time of need. Thanks!! And I really appreciate that also and was very patient with me also!! That makes everything so much earlier like that so I want to give the shout out to the person that waiting on me today and help me get my issues fixed. Thanks.

Charity was helpful and professional. Even though it took over a week and many calls and texts back and forth she stayed with it and got the result we were hoping for. So again thanks for all your help and time. Gary

While booking a reservation, an error occurred where I had two reservations under the same name. A representative called me the next morning to confirm I had actually made the reservation or if it was an error and offered to assist. Since the Christmas holiday had recently past, the timing to fix the issue had taken longer than I anticipated. However, Charity was kind enough to chat with me via Hotel Planner’s online chat and reversed the issue as quickly as she could; while keeping me updated throughout the process. This experience made me feel comfortable using this particular third party booking site. I would definitely recommend to a friend.

Customer service representative Sarah ** did an outstanding job aiding my wife & I in getting a refund after she came down with the flu & we had to cancel our trip. She was very professional & courteous & we appreciate her.

I had a hard time to cancel my hotel reservation with the Landis Hotel Taichung after they had informed me of my reservation. With your support, no question was asked, the room reservation was easily cancelled. I really appreciated your assistance.

Charity ** was very helpful and speedy. She answered my questions in a timely manner. I needed help figuring out which standard room I booked and she reached out to the hotel and found the room was 2 doubles which was what I was looking for.

Cancellation. We were staying in Vancouver, Canada for the holidays and had to cut it short due to my daughters medical condition. We had to return quickly within the same day and Charity were extremely accommodating and emphatic with our stressful situation. Thank you Charity for helping us through a difficult time.

This was a fast easy service, not only for making my reservation, but I forgot address of hotel. I emailed the company and Reginette was fast and efficient when returning my e-mail. Plan to use again when I take my next trip.

Great customer service!! Quick, easy, and painless cancellation. :) I Emailed them at night and by morning, it was taken care of. I will definitely use their services in the future and I highly suggest making reservations through them. Fantastic customer service.

Room cancellation with a hotel was handled professionally and quickly. Karen ** was helpful making this unexpected change in our travel plans. I appreciate being able to communicate via email rather than getting stuck on a phone call. I would recommend this service for people with travel schedules that might change at the last minute.

Hi, Received a great help from the manager of Hotel Planner who followed up with the hotel instantly after recognizing that I have mistakenly booked a wrong room at the hotel. I didn't need to cancel/rebook because the manager followed up with the hotel and get it sorted out for me. A confirmation email to my account about the changes made to booking were just cherry on the top because it further assured me of the booking. Thanks Hotel Planner and its support staff and management.

Thank you to Karen ** for her help. She resolved my needs on her end in a timely manner! I appreciate the professionalism and understanding of my accident. It is my hope that my experience will help in improving your customer service.

Thanks to Karen I was able to come to a quick resolution to my problem. She was responsive and followed up with me within the promised timeline. Would recommend working with her again in the future for my travel needs.

I recently had to cancel a hotel reservation. I thought that I could cancel the reservation 24 hours in advance but that was not correct. The cancellation had to be made 48 hours in advance and I didn’t meet the hotel planner in a timely manner. I reached out to customer service and Karen ** was able to make My request of a full refund. I greatly appreciated that a full refund was granted. I will definitely recommend HotelPlanner to others and use it again myself.

Reginette was great in handling my transaction. I cancelled my reservation at your fine hotel due to a change in plans. I very much enjoyed the interaction with Reginette who very capably took care of my requirements.

Ms Ester ** provided exceptional customer assistance today. I was in need of a receipt for my transaction and she expedited my request enabling me to submit my travel voucher for repayment today. I can’t thank her enough. I’ll definitely recommend your service to a friend.

Esther ** was a great help setting up a new user for our hotel's account. Very quick at the process and was able to get our new sales manager up and running efficiently! It is great having employees like Esther helping to make the chat option a user-friendly experience. Thank You!

Esther did a great job in a timely manner, to answer my questions in regards to my reservations. It was definitely a stress reliever. Kudos. Good job. I hope that everyone is able to experience this type of service. I will definitely be referring people to use this website. More importantly to leave kind words for the workers that can answer these type of questions in a timely manner!

I had a unique situation where I had made reservations that resulted in more rooms booked than I wanted. However, they weren't showing in the system, so I could not get them cancelled, either through HotelPlanner. Esther ** directly contacted Stephanie at the hotel and arranged to have the unneeded reservation cancelled. I am so thankful for her "extra mile" of service. If I could give her a raise or promotion, I would.

I had an issue with a double booking and they resolved it immediately!! The professionalism of this company and agents is amazing! Thank you to customer service rep Charity for communicating the process and making sure I was a happy customer! I will definitely book with this company in the future!

Charity ** did a great job of helping me secure a refund due to an unexpected death in my family. She stayed in touch regularly and was a pleasure to work with, and demonstrated empathy towards me. Awesome job Charity!!

Esther ** was so attentive and answered all my questions flawlessly. I was hoping to use my rewards towards a stay I already had, but she helped me navigate the correct way to use the benefit! I couldn’t be happier! She’s a great rep!

Esther ** assisted me and helped me cancel my reservation very quickly and easily. Great customer service! Would recommend using this service to anyone, and Esther for her expediency and helpfulness. I appreciate the ease with which I was able to make and cancel my reservation. Thank you!

Reginette was very helpful in ensuring that our reservations aligned with our timeline. We had to change our plans because of a delayed construction timeline in remodeling our home and it’s not very easy to travel with a 3 month old baby. Reginette made our reservations work with our timeline.

The reservation was set up through wedding planning. Jamad (I think that is how to spell his name) was very professional, courteous and quite helpful when I had to cancel our reservation. Thank you for taking the time to explain the different options.

I received excellent customer service when I had to cancel our hotel reservation in Maui due to one of our travelers being diagnosed with cancer. An exception was made in order to cancel our reservation and we truly appreciate it.

Karen ** efficiently and easily solved our issues via the chat line. We noticed a major issue with access to our Hotel Planner site that was resolved within a few minutes by Karen. Much appreciated as we were getting frustrated with lack of response when calling the toll free support line.

We have a new sales coordinator and needed to change emails so she could be the new lead catcher. Sarah ** was super helpful!! She was able to change the email address and now our sales coordinator will be getting the leads. Thank you.

I had to cancel my reservation the day before we were supposed to stay because of a weather related incident. Hotel Planner was easy to work with and I appreciate all their help in getting my refund. Thank you very much!

We were unable to travel to Washington State from Alaska to attend a wedding and had to cancel our room reservation. There was a no cancellation clause in the reservation but after I contacted customer care it was only 2 days before our cancellation was approved and we were assessed a small cancellation fee which seemed appropriate. The handling of this cancellation was quick and efficient.

I work for a Property Management company, last minute I had to book a hotel for one of our residents. Apparently, I called Hotel Planner to extend a reservation, but it was sent to Expedia. Hotel Planner couldn't my reservation. Then I called expedia, they provided me with the confirmation number. Then I spoke with Charity **, she was able to get in contact with Expedia, Expedia was going to send her the confirmation. So that she could send it to me. I'm really glad she was finally able to locate this reservation since I need to add this to the company's expense report. Thank you for your help!

She was outstanding and patient with all my silly questions. Thank you for staff that helps out and is there for you. She answered all my questions and was patient and quick. Thank you Sarah and thank you for the ability to to have a way to express thanks.

To whom it may concern, Karen did an excellent job adjusting my reservation. She was courteous, professional and prompt. Karen kept me informed throughout the process as well. Please thank Karen for me - she did a great job! I will definitely use Hotel Planner again and recommend it to my friends.

Karen, Wonderful! Thank you sincerely for your understanding of this misguided reservation. I'm very pleased for several reasons. That the parent company took control of the review and rendered complete restitution! The receiving of the complaint by Jamad was recognized immediate and confirmed with professional attitude, direct and deliberate with listening skills that held and kept the interaction of the distress calm!

Updated on 01/29/2020: Have been waiting since Sept for this to be cleared up. My posting is the only one that has gone unresolved. I hope your call center has improved their customer service skills. You guys have seriously dropped the ball on getting me my refund. You requested my reservation number, and that was it. I get it, I'm nobody with so many positive reviews. But I'll tell you that you do have some negative ones in your system. It's obvious your company cares, but for some reason I have not been updated by any means. Hopefully this second review will maybe jumpstart you again. If I could post a screen shot of the very short conversation between you and I, I would.

I was planning on traveling to a competition when a number of things happened in the last 2 days leading up preventing me from being able to leave. The worker at the hotel and Charity (from Hotel Planner) worked together to get me a refund which I greatly appreciated.

We needed to cancel two bookings due to personal family matters. Karen contacted the hotel and our behalf and arranged for a refund. The experience with Karen was very satisfactory as she conducted the review of our request quickly and efficiently.

I was looking for a a last minute stay with my dog and kids. I used Petswelcome.com. I accidentally booked it for the wrong day and showed up two days AFTER my actual reservation. Petswelcome worked with me on the phone as did the hotel. Everyone was professional and courteous. It took a couple of weeks to organize the refund but they did refund me for the screw up. I will happily use them again and again!

We were really fortunate to communicate with Esther ** via chat! She was delightful, efficient and diligent with her desire to help us with our situation. She took care of our business and yours! It was as if she were the company owner; and that's not the norm these days. This is our first time using hotelplanner.com and due to her great service, we'll be back! (Give that girl a raise! She deserves it)! Thanks for the opportunity to easily place this review!

I just want to say thank you so much to your customer service representative Sarah **! We had booked a hotel for a hockey tournament and faced emergency surgery and was no longer able to travel. Sarah was wonderful to work with to get the issue resolved. She was polite and patient with us throughout the entire process! Thank you so much for your help, I will be booking again with you as soon as I'm healed up!

Esther ** was amazing, friendly and helpful. She spoke to the hotel while I was online and arranged for another person to be added. Thank you for your help Esther. I love how easy it was to update the details.

Super helpful. Stuck with the problem and got to the bottom of it. Got on the phone with the hotel, talked with their manager, got the answers I was looking for. Tried a few different options, stayed with me for close to 40 minutes. Appreciate it Charity! Keep up the good work.

I requested information on how to add a new contact in the system. I reached out via the help chat line and Charity was quick to respond. Within a very short amount of time my request was handled to my satisfaction.

I was concerned about my hotel booking - wanted to make sure there were 2 adults listed (booking confirmation only listed 1). I used your Live Chat and Sarah ** took care of my concerns! She called the hotel and ensured that 2 adults were listed on the reservation. I am very happy with the service and how quickly Sarah took care of me!

Originally booked One Suite for 5 for one night at Comfort Inn and Suites in Gulfport for my out of town guests. Calked back to re-book same for two nights. I do not think the Customer Svc Rep understood English. The confirmation I received was for one guest for two nights at a Day’s Inn in Gulfport. I called back and a very polite Rep apologized and said I would have to call back for a refund during different hours. When I chose not to re-book through her due to the first foul up I was disconnected. I was surprised to get a letter regarding the cancellation of the erroneous booking & a pending refund. I hope I do not have to dispute the charge with AMEX if the refund is not reflected on my account over the next ten business days.

Charity provided us with exceptional customer service. She was able to negotiate a full refund on our behalf. We had a family issue and she understood our desire/need to cancel our reservation. We appreciate her assistance and effort in resolving the situation. We would not hesitate to book a reservation again. Thank you.

I have used hotels in the past. I was trying to review my bids to my new request, and only the old archived ones were coming up. I tried calling, but there was no response. So I tried the chat option and agent, Esther ** listened to my issue and asked a few questions, and like magic, my issue was resolved. I had been using an old email address with the correct password. I really needed the information for a conference call and Ms. ** saved me. I can't say thank you enough.

I booked a room for my son at a Super 8 hotel. I booked it at the wrong Super 8 hotel. I booked it at 1829 Hwy 287, Vernon Texas, 76384. He was at Super 8, at 1110 Interstate 10s, Beaumont Texas 77707. I was informed that I could not transfer the room to the right hotel. It was a huge hassle. So I emailed Super 8 for a cancellation. The room was for Dec 4,19-Dec 5,19. I was also told that I would be charged for the reservation, with no refund. The room was $89.03. Esther ** emailed me back and said that I was going to get a one time cancellation, refund. She was very prompt about responding to my emails. She got me my refund, took care of it for me. So even though it was a big problem and Super 8 hotel wouldn't transfer the room to the hotel my son was at. It was booked under Scott **, I Rebecca ** paid for it. I'm in California, and is not familiar with Texas at all. Thank you Esther **.

I have 16 rooms booked at the Hyatt Place Las Vegas in early March during the CONEXPO convention. Just wanted to ensure I could alter the names and dates on the reservations early next year as we finalize personnel and travel itineraries. Charity ** was very prompt and helpful.

Sarah ** was amazing, very professional. I really like the fact that she took the time to listen and not try to justify the problem. Sarah keep up the good work and they could definitely use more like you. I could hear her concern for the issue going on and she was so reassuring to get to the bottom of the problem, and she kept her word when she said she would be giving me a call as soon as she talk to the hotel and I got a return call less than 30 minutes. This young lady kicks butt.

I had a very positive experience with Charity at this organization. I had made a reservation which was nonrefundable, but had a situation related to family illness and had to change our arrangements. Charity and everyone I spoke with were kind and helpful and allowed me to change the plans with a full refund. Given all that my family has going on, I so appreciator her/their kindness and good service.

Refund and rebook for 12/13. Karen ** was helpful, patient and found me a great deal! She was professional and found presented a solution to my problem immediately. She was great - the hotel staff was the opposite so it was really nice to speak to someone who was interested in providing customer service. Thanks.

I had scheduled a 12 night stay at the motel. I checked out after 10 nights due to a family crisis. Sarah ** checked my situation and secured a refund for the 2 nights that I did not stay. She notified me within two hours of checking out of the motel that she had secured approval of the refund. I am very pleased with the service Sarah provided and her professional demeanor.

I have nothing but good experience with the service I received. I made reservation for two rooms at the hotel. However, due to changes to the plan, I have to cancel the reservation. Was bit afraid of the process, but it turned out all good. The rep was nice and very responsible. So thanks!

Customer service representative Charity ** was quick to respond to my emails and kept me updated throughout the entire refund process. She kept in contact with me both through email and phone until the request had been completed. I was pleased with the results and happy with her service!

Shortly after I made my reservations, within minutes of mapping location of hotel. I realized The location was over 3.0 hours to my final dentation. I call back and was told that their policy was not refundable. However they would contact Customer Service and have them make the final decision. I received an email and phone call from Charity ** on Monday letting me know I would receive my refund within 7-14 days. Great follow-up. Thank you. I will be happy to use HotelPlanner again.

After checking my latest bank statement, I saw that I was charged for 2 rooms instead of one. I booked on 12/1/19 for a reservation made for 6/6/20 at the Seaport Inn & Marina in Fairhaven, MA 02719. It seems the agent double-clicked on my credit card by mistake resulting in 2 charges of $167.35.

I recently booked thru Hotel Planner for a weekend getaway trip. Unfortunately we had a sudden death in the family and I had to cancel my reservations. I was advised then that I would not receive a refund, due to Hotel Planner's policy. After speaking with Reginette **, she advised me if I could give them evidence of the death in my family, she would maybe be able to contact the hotel to see if they would re-consider. I did as she requested. Today I received word from Ms. **, that the Reservation Director has approved my refund which I should get in 7-14 days business days. Many thanks to Ms. **.

I had to cancel 1 night stay of a 3 night reservation. Sarah was extremely helpful. I was able to able to cancel first night and keep my reservation. Thank you for your help with this matter and for doing it so quickly.

Esther ** was so helpful with making a change to my reservation. We are participating in a soccer tournament and there were changes with the schedule. I reached out to Esther on the chat line to make the change to my reservation. She was wonderful! She promptly followed up and got back to me right away. I have always had great experiences with the Fairfield Inn and Suites Hotel, and this was no different! Thank you Esther! Kathy

I unfortunately had to cancel a trip because of an unplanned illness and I was able to receive a refund with great ease and was promptly responded to once my email was sent. It only took less than a day to receive a response! Great service!

She helped me request a cancellation with full refund, due to illness, even though I was just a bit a past the deadline. Her assistance was greatly appreciated. Thank you very much!!! I would strongly recommend this service to others.

Duplicate Invoice. Every time I called the 800 number I kept getting the runaround - "Sorry the person is not here. You'll have to leave a voicemail". I would call at a different time and the same story over again. Today, I had the pleasure of dealing with Ms. Karen ** who resolved the issue with minimal to no effort at all, she simply asked what is the invoice number, seen the mistake and fixed it immediately. I even send the actual invoice number which had the actual rooms loaded. She even waited until I actually seen it on my end yet removed so I can continue to work. Thank you Ms. Karen ** for taking care of this, CHEERS!

We had made plans to go to Illinois to see our Grandson in a Christmas Concert. The night before leaving we received a call that he was sick with a fever and there was no way he could be in the program next day. We needed to cancel on short notice. We were so pleased with the service we received. The company called us back, and took care of our problem. Everyone was very helpful. Thank You.

Sarah ** Helped me with an issue I was having on my reservation. She was quick to respond and keep me updated on progress of resolution. She did a fantastic job of keeping me informed! I would definitely consider using this website again due to her helpful customer service.

My assistant Ester ** was extremely friendly. Very helpful. My assistant was able to locate my reservation very fast. My assistant was also very detailed in letting me know if I was receiving the correct information. And the cancelation was very fast. I received my cancelation confirmation very fast.

A room was reserved though HotelPlanner for my boss. Somehow it was for the wrong nights. I contacted HotelPlanner, and chatted with Karen ** who made the adjustments needed and was so helpful. I expected this to be a problem and it was not. Thank you.

I had the pleasure of dealing with Ursula ** with an issue with my stay at the Hyatt in Garland, TX. The representative I dealt with was very helpful, punctual and professional. Thank you very much! The transaction could not have been better.

Hotel Planner was extremely helpful getting me a refund on my reservation. We had a medical emergency that was beyond our control. They worked with the hotel and got us a full refund. We greatly appreciate their efforts. The Nortons

With regret, my husband and I had to cancel our hotel reservations in North San Diego that we made for the holidays through Hotel Planner.com. Although is was a non-refundable charge, they listened to the unfortunate circumstances for the cancellation that were beyond our control, and are giving us a full refund. Thank you Hotel Planner.com. We will definitely use your services again and will definitely refer others to you. Merry Christmas!

I had a query after I had just booked the hotel and Esther ** on the live chat was very helpful and fast to reply back with my questions. :-) Great service. She confirmed all the necassary queries immediately. Although it was late at night the service was great and quick. Thanks & regards, Pamela

I spoke with Esther ** today and she was very kind and helpful. She answered my questions and gave me directions to the hotel. It was nice to use this service instead of calling and waiting for customer service. I would recommend this service and I would use it again.

Amazing customer service for refund. Very easy to deal with and made this stressful trip easier. Flight got cancelled last minute and service was prompt and Evan had to go to management and still got back to me asap. Thank you again for all your help. A real pleasure.

I sent an email to the reservation people to ask for changes to the details of the reservation and I received a phone call right away and the changes were made and emailed to me within minutes. Great service from Charity **.

We had reserved three rooms for the New Year's Eve Party. Unfortunately, the renovation in the lobby did not finish on time and the party was canceled. Reservation.Com immediately was able to cancel without penalties. Karen was very prompt on responding to my request. Karen ** | Individual Sales Supervisor. Ph: 1-800-898-1347 x352| Fx: 800-604-7276.

In booking reservations for an upcoming sporting event there was confusion from our coaches about how many days were needed. The confirmation of dates came only after making an additional reservation through Hotels4Teams. However, I was able to contact Sarah ** in Customer Service who sorted out the details and was a tremendous help. Much appreciated and highly recommended.

Sarah was very prompt in her email responses and understood our concerns about the reservation we had made. We thank her for her exceptional service by working with us to resolve the issue. We then were able to book using the appropriate group booking. Amar ** Wilmington DE

The Hotel Planner folks were really good and helped me change my reserved stay and get a full refund for the unused days that happened due to unforeseen medical circumstances. Their assistance, and of Ursula ** in particular, was appreciated greatly and I will recommend Hotel Planner to others, as well as the Red Roof Inn who made that change possible for no penalty charges!

Ms. ** handled this situation in a timely and professional manner. This was an unexpected and difficult situation and I really appreciate being able to cancel the reservation. Considering the way in which this manner was expedited I will definitely use your services again. Thank You!

My original reservation had many errors... type of room, number of beds, correct spelling of name on the room bill. I called to straighten out my name, add a name, and ascertain the type room. The details are now correct thanks to the young lady who look my reservation errors and corrected them.

Regarding hotel reservations I had to cancel due to illness and the required documentation required, I was more than satisfied with the representative support, Sarah **, who dealt professionally with the above matter. I appreciate the quick response in this matter.

I would Like to send my appreciation for Karen ** excellent customer service skills. I was admitted to the hospital and not able to use my hotel reservation. She followed up with the hotel and myself to make sure I was credited a refund. She went above and beyond. Thanks Karen.

Sarah ** was very helpful working with me to get reimbursement for a cancelled reservation. Her professional attitude and sincere empathy for my misunderstanding of the booking restrictions was very appreciated and in my experience uncommon in today's business world.

Esther ** was especially beneficial in processing a timely refund. I highly recommend booking your stay with this firm. Thanks for enhancing my traveling experience! I look forward to exploring more of our world using your services in the near future!!

Cancel reservation. Was taken care of promptly and with accuracy by the representative. Even if the hotel was unable to deal with the issue I was still informed to call back the next day or exactly when the decision will be available to me.