HotelPlanner.com Reviews

What started as rocky, ended very pleasantly. The help I received far exceeded all other help I’ve gotten on this issue. While not able to make phone contact with anyone in the business, I reached out via chat. This was the easiest and simplest chat ever! Many thanks for your help and patience!!

My wife and I were traveling to FLL for a cruise. We had to adjust our schedule. I received excellent customer service from Sarah **. When I told her my situation, she clearly explained what would happen and followed up with me via phone and email. Thanks for your professionalism.

My experience with HotelPlanner was excellent! I had to cancel my travel plans because of hurricane Dorian, and my customer service representative at HotelPanner, Karen **, was able to obtain a full refund on my prepaid reservation with the hotel. Thank you!

Fast response for our cancellation of hotel reservation due to Doria. It saved our time and money. We will book it again in the near future. Also we will recommend it our friends and colleagues for your good service. Please send us your upcoming seasonal discount info for our leisure time traveling.

Esther was the biggest help I could ask for in such a short amount of time. She was clear, concise and courteous and was able to resolve my issue as soon as possible. Next time I make a reservation I would like to work with her again.

Very pleased that there was a positive resolution to this. The person I spoke with was very helpful and courteous. It was kind of complicated. I didn't initially go through the proper channels for hotel cancellation. Thanks much for resolving this for me!

Karen ** was so helpful in canceling my reservation. It was for my wedding day and the reservation was booked at the wrong hotel by one of the guests. Karen was so nice and easy to work with and made the cancellation so easy it was a pleasure dealing with her! Thank you!

Karen ** was AMAZING!! I was given the runaround when I had an issue with cancelling a reservation for Holiday Inn Express in Rochelle and I was getting very agitated. Instead of her doing what every other person (at least 3 other people) had done, she took care of the problem instantly. She saved me a lot of headache as well as a lot of money! I am grateful for her and her service!!

My wife and I had paid reservation at Hampton Inn Greenville Spartanburg on May 24, 2019 and due to illness we were unable to come. We contacted Ms. ** and she told me the information that was needed for a refund. I am so thankful for her because I did not have to continue calling. Ms. ** was really appreciated during my illness. Again I would like to say thank you.

Reservation being cancelled because of Hurricane heading towards us in FL. Requesting refund. Chat specialist was excellent. Phone service could be better. Thanks. Hope to use your services in future. Thanks for your help. We were supposed to attend a wedding. We are sad that we are not able to attend.

I worked with Sarah ** and Jamal on a cancellation for a hotel room that had unclear refund-ability guidelines. Jamal answered my questions clearly and quickly, and passed me along to customer service to manage my request. Sarah was professional and concise in her correspondence. They both turned what would have been a negative experience into such a positive experience with a positive outcome. Thanks!

Refund. Thanks for all your help! We had a very difficult situation that you helped me work through. I will absolutely recommend you to anyone looking to book hotels for special events. You were so kind to get us a credit towards a future room.

I booked a hotel online and then learned that the hotel I booked had a government rate. As a government employee it was important for me to get that rate. I first chatted with Asia about my hotel reservation rate. She was unable to help but forwarded my request to Sarah. Sarah could not change the rate to the government rate but did offer a one time courtesy cancellation so that I could rebook under the government rate. Obviously, I really appreciated that! Thank you for your help!

We booked a hotel for the holiday inn in San Antonio market square and was not satisfied so to the smell of the rooms. I have 2 small kids 2 and 6 months and the rooms smelled like Midwest and we were unable to stay there. Staff was very nice and help as best as they could with the refund.

Esther ** helped change my hotel request. I had booked 3 guests but the res came though as 1 guest. She reached out to her escalation dept and they contacted the hotel and made the correction with no additional charge! She communicated clearly and solved my problem within minutes! I am so impressed with how my situation was handled.

Your customer service rep Karen ** was very helpful and was able to quickly correct a costly mistake I made while making a reservation. Thank you. However, I found that your reservation process needs to be more user friendly and allow a for a simple correction of scheduling error.

This review is for the wonderful service I received from Karen ** (Hotel Planner). I was having an issue with my travel & could not get any help from the supplier so I contacted Hotel Planner. I really did receive the most excellent service from Ms. ** and quick response. I highly recommend.

Somehow a link for hotel planner bookings was added to my sons website on wedding wire. The couple didn’t place it there nor their wedding planner. It had their names on it and the hotel where guests were planning to stay for their wedding. It had all the info about the wedding date the ripe of rooms and a rate with hold letters stating book hotel with a picture of the hotel.

Both times I've called into support and contacted chat has been a fairly smooth process. When wanted to update the names on the reservations, HotelPlanner rep called the front desk for me. When wanted to make several un-confirmed reservations, a different HotelPlanner rep helped me separate the reservations so that I could edit as necessary. Overall, so far so good.

Family wedding and reservations were made. Severe illness prohibited my family to attend. Would not discuss at hotel for risk of either side of family overhearing an issue with room discussed. Karan accommodated our request and her customer service will be recognized from both families of the bride and groom.Thank you Karan ** for your hospitality.

I got help from Esther ** who helped me in the livechat. She was very friendly, very quick to offer help and went way and beyond with my request. Thanks a lot Esther!! You really provided me with a good customer service!

Ester ** was extremely helpful and knowledgeable. Thank you for such prompt service. She let me know that she was working on the issue and kept me updated throughout the entire chat. I accidentally reserved 4 rooms instead of only 2 rooms.

So appreciated how quickly Reginette responded and took care of my cancellations. She was so polite and responsive. I would definitely use your site again and Reginette is a great employee. THank you for all of your help and quick service. Thank you!

Charity ** provided great customer service to me yesterday. Even though my reservation was not allowed to be cancelled she contacted the hotel and asked and they allowed it to happen. She went above and beyond for me. I am very grateful. Thank you Charity!

My rep that I was assigned to tried really hard to get me a refund. It wasn't her fault the hotel wasn't complying. Charity was great. The process just took way too long than expected. However in the end I received my refund!

Refund - Coconut Bay Beach Resort & Spa. Third party incorrectly handled my hotel reservation for destination wedding next year. Charity ** was very instrumental in making sure refund was handled. I received an e-mail and phone call from her on a Thursday, assuring me that this charge would be taken off my charge card in 5-7 days. This amount (over $2000.00) was removed from my account three days later! Don't know what she did but I am grateful she did it.

Karen ** has been absolutely amazing. I booked a hotel room for a wedding coming up in a week, at the last second I could no longer attend the wedding and needed to cancel my room. I previously called the customer service line to get a reimbursement and had a bad experience with the employee on the other line. I then proceeded to email and explain my situation. Karen took care of me right away. I went from never wanting to use HotelPlanner again to being a loyal customer because of Karen.

Esther ** was great. Answered all of my questions. When I made reservation, I accidentally put one person but I actually have four in my party, so I was concerned since my reservation cannot be changed or cancelled. She assured me that it would be fine.

I was amazed at the quick response I recieved from the Reservations Specialist team. My issue was expedited because we the tournament we were scheduled to play in canceled on us last minute. Charity ** was very prompt in getting back to me and resolving my issue so I could get a full refund on my hotel. I definitely recommend hotelplanner.com for booking hotels!

I made a change to my existing reservation only to find the next day that the change did not "stick". I have called repeatedly and have now been on hold for an hour without resolution except that I'll be charged for the extra night.

We had a last minute cancellation for our trip. The reservations we had purchased were non-refundable but with the help of the hotel and Reginette at Hotel Planner I was able to get a full refund! Everyone was very nice and helpful and prompt! Thank you!

It was a pleasure working with HotelPlanner.com to plan my 7day stay. They have great customer service and work promptly to solve any matters or concerns you may have. I look forward to planning my future vacation stays with HotelPlanner.com.

Esther ** was very helpful in letting the hotel know that I will be checking in late because of work. I did a chat with her and right away she offered to call the hotel for me. Excellent Service! I am very pleased with the service and the ease of the chat line.

Your agent, Charity ** was very quick in responding and very helpful. She solved my problem in a snap! My computer at home stores information from all family members that use it. When I went to confirm my stay, it changed some of the information from my name to my stepdaughter’s name and the reservation name was incorrect. She helped make sure this got corrected.

I had zero issues canceling a previous room because I had to make changes to the type of room I needed. When I tried to rebook a room is where everything went wrong. The first time I booked I had an error while booking on their website (I never received a confirmation page of payment or email) and was charged for the room. The second time I booked I had an error while booking on their website (I never received a confirmation page of payment or email) and was charged for the room.

I needed help cancelling my incorrectly made reservation and Esther ** helped me immediately and completely. Great service, thank you. I will book again with you sometime in the future and will recommend. Note the survey requirement to write at least 40 words is very annoying. This is not Esther's fault, she was very helpful.

I am very happy that I am getting a refund. I accidentally put in the wrong dates when I was booking online, I was very concerned because it states there is no refund after the reservation is made. I called and also emailed the Hotel and the Online site to ask if I could please be issued a refund, I was told that I needed to wait until they look into what the Baymont Inn will do. I was very please when I received a email from Charity ** who assisted me with this issue. Thank you so much for everyone who was involved and help me solve this problem. Sincerely, Teresa

Esther at reservations was so helpful. I appreciate all her care she took with updating my reservation and offering to help fix a slight glitch I had. Well done!! Thank you for everything she does. Goes the extra mile. Very happy guest.

This company is an absolute scam. Booked two nights at a hotel and was promised a wedding block rate, HotelPlanner never honored the rate and we were charged $100 extra per night. Fine, I let it go. We then had a death in the family, and had to amend the reservation to one night instead of two. After being told on Wednesday that this change was processed and we’d receive a partial refund, we were then told on Thursday that the change never happened and the issue was being “escalated.” I feel like we’ve gotten the runaround for a week now with no resolve. Do not give this company your business.

Refund room cancellation. Karen ** was wonderful. She is so professionally competent. I am grateful. Being ill with a communicable virus and unable to travel was stressful, but she was so helpful to aid me in resolving my issue promptly. I hope your organization rewards her.

I made a hotel reservation through HotelPlanner for my friend's wedding. It was a prepaid reservation so it was made in May 2019 for a wedding in July 2019. I was charged twice the amount only to learn when I went to check in to my hotel that I had no reservation and had to pay this hotel. I also later learned I had been charged for the wrong hotel TWICE on my credit card and have yet to have it refunded. HotelPlanner has been completely unresponsive to phone calls, emails, or online chats to resolve this issue.

I commend Sarah **, a Customer Service Representative with HotelPlanner.com for resolving my hotel cancellation and refund issues, that were prompted by an unexpected family illness. A trip to my hometown outside of Detroit was planned to see my father after a prolonged 7 year period of not being able to come home. Our close relationship was to be reaffirmed by sharing meaningful experiences, such as a Detroit Tigers baseball game, a drive to Belle Isle, and visiting his favorite restaurants while also catching up at his house.

On 2 separate occasions for my problem I found their representative, Karen **, to be pleasant and very helpful in helping me with a difficult situation. She made no shallow promises and was very objective about my chances of resolution but followed up on my behalf and secured a refund for my hotel cancellation which reflected well on both HotelPlanner and Holiday Inn Express. I would not hesitate to return to either based on this experience.

Dealing with Charity was nothing short of a pleasure, and she was very effective with her communication during our interactions. All points of contact were pleasant, and made resolving the issue a smooth experience. After this great customer service, I will make sure to use HotelPlanner again, and refer more of our organization to using this website. Thank you HotelPlanner, and thank you Charity **.

Very prompt friendly service when I had to cancel due to family health problems. Originally very easy to book with many choices. I would use this service again and would also recommend to business colleagues and friends. Thank you very much for prompt service.

I just needed to cancel 1 night of my stay and they were able to find my information and connect with the front desk to get that taken care of very quickly. Very satisfied with the service and how easy it was.

I reserved a room at a hotel in Camarillo and paid for it online. The hotel charged me for the room as well which I was unaware of until I received my credit card bill two weeks later. I called the 800 number on my statement and they explained the situation to me and resolved the matter very quickly and professionally. The hotel very quickly credited my account. Excellent service on your part! Thank you!!

I contacted the customer service with an issue I had. The rep was extremely nice and understanding. She then advised I should write an email to the person in charge of this kind of problem I was having. Reginette is the person who replied, she was very understanding and helpful, she was able to help me, and kept me up to date at all times. Thank you :).

Charity keep me constantly updated during the process and obtain my refund with the booking date error. I appreciated her hard work and communication. This did take a little long but I understand it was not her fault. Thank You.

Esther ** was great! She helped me add a second property to my account very quickly and efficiently. I had to tried the chat option 3 times before and none of those representatives responded to me. That part was a little frustrating but Esther turned my experience around.

We made a reservation for a hotel, and later we wanted to make a change. They never sent me an email with the confirmation, and when I was going to make a change they said that penalty would apply WHICH IS ONEROUS AND FRAUDULENT (they ask you to pay the whole amount + taxes). This change was requested 15 days before the reservation!!!! I don't understand how Hotel Planner can have deals with hotels with these clauses. We talked to the manager and he covered the worker who never did his job badly without thinking they were playing with our time and money.

The online chat agent was prompt in correcting my issue from my reservation. My reservation was made for the wrong day and she was able to work with the hotel directly to make the correction. I appreciate the swiftness of the resolution.

This company handled the hotel booking for an event and was terrible when I had a problem. They did not return my calls and would not change my reservation to an upgrade. The event steered me in to using them through their website, so that is how they get customers. The hotel would have worked with me but because I booked through this site there was no flexibility. I am going to be writing to the hotels to let them know how poorly they were represented. The customer service reps don't offer their names and when they have had you on the phone too long will say that they are sending your request to be reviewed and someone else will contact you. They don't. They just want the money and don't care about your trip.

I never heard of HotelPlanner.com but I so appreciate them helping me conclude this nightmarish experience with Reservation Counter. My reservation was cancelled by them the day after it was made but they advised that they could override the hotel's cancellation. There was reference to the Merchant of Record who they said they could not name. I don't understand the chain of people in this situation but I can say that it was an awful and stressful experience. Reservation Counter was fixated on the fact that I turned to American Express in desperation, saying that I had negated cooperation from them by involving my credit card. I have printed copies of all of their exchanges, which I kept in case I needed them for AmEx. Charity ** phoned today and was most cordial and polite and she promptly followed with an email confirmation. Thank you....

I made a reservation for 3 rooms, 3 families traveling for a wedding. The site allows you to "select" a room type showing the colorful photos that one might see on a hotel's booking site. I selected 3 double-bed rooms and paid. After I found that I got 3 rooms with one king bed. Hotelplanner.com refused to help and stated, the room type is only a request, not a guarantee. Once they have your money they don't care about their customer or return business. Thank god Marriott is such a quality institution. They are trying their best to help me with this situation.

Trying to cancel a reservation (because my husband is in the hospital) was impossible. Their 800 number looped me through hold music each of the 4 times I called. The British customer service agent was rude and hung up on me when I asked to be transferred. I would never recommend booking with this site.

They helped me get my money back from the motel that I had to leave due to injury. Hotel gave me a second floor room without an operating elevator. Had a bad leg injury and had requested a ground floor room. Finally had enough and left. Manager was a racist. These guys after some prodding got my money back for night that I left.

I had a problem with booking and not getting the correct wedding rate and Karen responded quite quickly and was able to give me a full refund and answer my questions in a timely and polite manner. Would recommend, she was very helpful and accommodating.

The overall experience was a little troublesome because there was confusion when we cancelled and a glitch about our refund. But, a wonderful women named Ursula ** was absolutely amazing. Ursula stayed on top of the situation and exceeded expectations to assist us. She remained diligent, kind and professional throughout the whole process and to be honest because of her incredible assistance I wouldn't hesitate to use this service again.

Charity ** was extremely helpful in making sure our reservation change was communicated and full executed at the hotel. I appreciate the customer service that was provided, as I received a follow up email confirming these changes had been made. Put my mind at ease.

Esther ** was so professional and quick getting answers for my questions. Great service where I do not actually have to call anyone. Wonderful service to provide to busy individuals. I would definitely recommend this to my family and friends.

Cancelled my first booking and made a second reservation due to the location preference. Worried that I will be charged so talked to Esther ** who is very helpful and professional! Answered my questions and made my day!! She is great.

I made an incorrect reservation, Sara ** heard my problem and was able to help me. The customer service is very professional and did what they said, that is always important when using any services. In the future I will revisit HotelPlanner.com. Thank you, Sara you are a true asset.

I did not know how to add my sales managers to my account. Esther ** was prompt, and answered my question right away. I followed the instruction she gave me and was able to send invites to my sales managers right away.

Very quick to answer. Easy cancellation. Very helpful with no issues. I thought it was going to be a problem to cancel the reservation but it took only few minutes through the chat. Thank you for your help. I would recommend this company and I will use it myself on my next vacations.

We had a situation where we had made a hotel reservation for a family/friend wedding in September. The invitation said there was a block of rooms reserved under the family name. I went to the Knot.com via the couple's website. The Knot.com said there were no rooms available. Hence I went down the list until I was able to make a reservation. After concurring with other invited guests I was assured there were rooms available at the hotel where the wedding party, parents of the couple and a complimentary shuttle were provided. I called the preferred hotel and made reservation under the wedding block. Afterwards I cancelled my reservation at Country Inn and Suites but was still charged the full fee even though we had cancelled in plenty of time for the hotel to rebook the room.

After attempting for 10 days to resolve the above listed reservation, I informed my company that I needed their help. I was contacted by Ms. Sarah **, who informed me that she had resolved the matter. I give Ms. ** 5 stars for her work.

STAY AWAY FROM THIS COMPANY AT COSTS! We were reviewing the website "The Knot" and saw the hotel and price of the room the couple mentioned @ $140 per night. I reserved 2 rooms for two nights and they required me to prepay the entire amount. Never mentioned the non-refundable policy, and charged me $975.00 or $243.00 a night. I called and called and called before I actually spoke to someone at HotelPlanner telephone number. I told them when I made the reservation I was told this was the hotel, it was not. This is a third party scam that charges you an extra $400 for their services. They said they would "escalate" the refund request, but ten days later they never got back to me. I called my credit card company and disputed the charges and canceled the reservation. Now thirty days later HOTELPLANNER is challenging the charges.

Esther was extremely helpful via the live chat function on the website. She helped me to cancel the reservation because my company had a sudden change in scheduling and would not be able to make it to Huntsville. She was able to retrieve the reservations and helped rather quickly. She was very responsive on the live chat function.

Finally! After weeks of frustration and the runaround, I finally got Sarah Buchanan on the other end of the line. A bad experience at a hotel was horribly magnified by the aggravation trying to get a refund as promised by the hotel manager. Sarah was professional and courteous. She was thoughtful and listened to my situation. She followed through and processed my refund just as she said she would. Finally, someone who understands customer service. Can’t say enough about my interaction with Sarah. Her professionalism is rare in today’s world. I am delighted!

I made a reservation through a wedding website that directed me how to reserve my rooms for the wedding. I went through the reservation process to see the dates reserved were the wrong days and month for the wedding. Sarah ** took on my case and resolved it with a full refund so that I can reserve the correct dates for the wedding.

I had a family emergency and needed to cancel my reservations, not only did they respond quickly but also refunded my prepaid funds in a timely manner. I would absolutely use again for future bookings. Communications were rapid and professional.

Wonderful experience booking with HotelPlanner.com. I had booked early, and closer to the wedding I needed to make a change. Worked with Reginette ** who went above and beyond to make the change and ensure I was happy with the outcome. She made a very stressful wedding weekend easier and was a pleasure to work with. I would recommend Reginette and HotelPlanner.com for anyone making reservations!

Due the death of my daughter, had no choice but to cancel my reservation. My reservation was one that did not allow cancellations but with the assistance of Ms. ** she was able to not only get it cancelled but will also receive a refund within the next 14 days. So very grateful to the Ms. ** for her understanding of my situation and for helping us with this matter. She is an excellent customer service representative. Thank you so much.

One of HotelPlanner customer service staff responded to my email for a refund. She stayed in touch with me until my refund was processed. I appreciate this kind of customer relationship and connection very much. Thank you very much.

I needed to make a slight reservation change due to itinerary modifications. Reginette was helpful and responsive. Make the change quickly and followed up immediately. Would recommend to a friend or colleague in the future.

Thank you to April ** who has been extremely helpful in helping me get refunded for booking at the wrong accommodations for a wedding and we are the wedding party. An honest mistake and we appreciate the quick turn around time. Thank you to Bruce ** as well for connecting me to April. Best wishes to you both.

Thank you Regina, for helping my husband and I with our small problem. Regina, you were professional, knowledgeable and easy to work with. I hope HotelPlanner knows how valuable you are to their company. I will be recommending Hotel planner to our groups of friends and using Hotel planner in the future. You are the best. Thank you again, Sincerely, Mary.

I tried calling the hotel and kept getting a voicemail. I then tried the email address (live chat) and was quickly answered by Reginette ** that confirmed my cancellation online was a success. She even followed up with an email confirmation.

I signed up with HotelPlanner to help me coordinate hotel accommodations for an April Cape Canaveral conference for 175 delegates from 23 countries. HotelPlanner had me sign a group rewards program contract to offset costs to my company for planning. Hotelplanner set up the hotel and got their commission based on the hotel use reports that they hounded me for before the conference was even over. However, when it came to honoring their contract with my company, they were nowhere to be found. I called and emailed so much and CANNOT reach ANYONE—including the person who help coordinate and sent me the contract to sign. I was thinking that maybe the company had gone out of business. I am disgusted by HotelPlanner's fraudulent behavior. I want to give them 0 stars because they are FRAUDS.

Reached out to Sarah ** and she worked with me to get a credit when I had made a reservation and needed to cancel. She offered credit on a future stay. I was treated fairly and appreciate that. Sarah went over and above the required. Help.

I had some questions regarding my upcoming visit and Reginette answered them quickly and fully. I was very pleased with our exchange. I have not stayed at this hotel or dealt with brand before, but I would definitely book with them again.

Thank you for the refund from my no refund no cancellation. I accidentally booked a hotel, at first I was having a hard time and once I actually spoke to someone higher up they assisted me very well. Thank you so much!

HotelPlanner finally got back to me after 4 days and multiple emails and calls. They did issue me a refund as a one-time exception. I am appreciative of this and very happy that they honored my request. I can still only give them 3 stars for the lack of response, unreturned voicemails and dead-end numbers listed on their site. It feels like a scam site, even though it is not. Thank you Hotel Planner for refunding my money.

The reservation system booked me for two nights because that was the default for a wedding. Karen ** chatted with me online, told me she would look into it, fixed it, called me to check in during the process, and then also called and emailed me to confirm that everything was taken care of. She was a rock star and I absolutely appreciate her not only dealing with the issue but also taking the time to communicate with me so professionally and consistently. Thank you!!!

It was Sarah Buchanan's desire to always give quality service and she definitely succeeded. She truly delivered excellent customer service. She was very pleasant and understanding and when necessary she called me back promptly. I look forward to have an enjoyable vacation.

I wish it was possible to give 1/2 a star because that is what Hotel Planner deserves for their horrible customer service. I booked 1 king room through Hotel Planner to attend my brother's wedding. The room I booked was to be paid when we arrived at the hotel the day that we checked in. The total for the room was $263.98 and it was charged to my debit card two days before I checked in. I was alerted by the charge because I was charged several overdraft fees by my bank.

Charity was professional, kind and helpful during our conversation. I purchased a nonrefundable hotel room but wanted a refund due to approaching hurricane. She passed my details to someone in a higher position and a refund was granted. Thanks Charity!

I originally booked a reservation at a Fairfield Marriott in Ohio from what I thought was their phone number. It ended up being a 3rd party number unbeknownst to me. Within 10 hours I needed to cancel. After many phone calls and emails Charity ** was able to solve my issue. Thank you.

Thankfully I was able to cancel a reservation that I no longer need it. Thank you for your assistance. We had made a reservation two months ago. But at this point we no longer need that reservation. Since we canceled we will now be able to take advantage of that money that was refunded and also the time that we need for something else.

Greetings from Austria, thank you so much for your help and kindness in cancelling the booking I made for one of our employee!! It was really easy in handling and I am very glad it works without complications!!

I needed to cancel reservations I had made for next year for Bostonian Hotel. Dentry ** was so good helping me put this through. Very courteous and efficient. Dentry got back to me within a few days to confirm I would get my refund back. Appreciate the good customer service.

Charity was able to get my reservation cancelled which I appreciate totally. My husband has been ill for several weeks so it is a relief that I do not have to eat this reservation. The process that I had to go through was quite frustrating. I some how deleted the email with the confirmation and therefore I had to call 4 different numbers before I was able to get to someone that could help me. That is the reason for the 4 instead of 5. Thanks.

I made an Error on my reservation and picked the wrong date. I was able to talk to Karen ** and she was able to correct my error. She was very helpful and very timely in her response. I appreciate her excellent customer service. Wish it was that way everywhere???

Charity ** worked on my problem and was able to resolve it. There was a unplanned change in my reservation and an error on my part that HotelPlanner helped me with. I was very pleased with the resolution offered. Thank you.

I booked a room through HotelPlanner. I was very rushed by the lady to book my room, and I booked it for the wrong weekend. I understand this is my fault, but I was really disappointed that even though I booked the hotel room 4 weeks in advance they could not switch my booking date to the right week or give me any kind of a refund. They don't STRESS that "at all purchases are final" (it is in the Terms and conditions, and to be as honest as I can I believe the lady mentioned something about the policy just before confirming my order, but it was very vague). I don't make a lot of money so that $600 bucks is hard to shovel out for a room I can't use!

I would like to thank Karen ** for going out of her way to accommodate my cancellation due to unexpected change in my work itinerary. Her professional attitude will continue to bring us back as repeat customers. Thanks again for helping us out of a tough situation.

Booked accommodation in Australia for Australian site. Even though I stated AUD I still got charged US. No Australian phone numbers to contact as to why this has happened. Not impressed at losing so much money, when I haven't even left the Country.

We made a reservation that because of an emergency we could not keep. I reached out to the company and was directed to Ursula ** | Reservation Specialist who did a great job helping me with my reservation and making sure I was completely happy. We were satisfied with the experience.

Never use HotelPlanner. They charged me $80 more than if I were to go straight through hotel. I was getting a room for attending a wedding out of town. The couple used the Knot.com. For accommodation the HotelPlanner came up. Reserve a room with us good price reduction 77% cheaper. So I did come to find out they charged me so much more than they should. It’s deceiving and making money off of you. I tried to get it changed. They charged my card right away and said no changes or cancellation refunds. So now I’m stuck with a room that cost me $80 more than everyone else who used the hotel and not HotelPlanner. Customer service was terrible. They said we will get back to you in 2 business days. Never heard from them yet and I called 3 times complaining. Always go through hotel first. Never use 3rd party. HotelPlanner you suck.

Customer service -- Charity. I could NOT have asked for anything more!! Professionalism, politeness, & proficiency at its finest! A person with these qualities is in great demand in the customer service world!!! Being a former customer service manager, you might want to take heed of the previous sentence.

Karen ** assisted me when my flight got cancelled due to weather. The hotel was not being flexible even though the cancellation was out of anyone's control. Karen went above and beyond to take care of the cancellation for me and helped when I had a long list of other companies to reach out in regards to my cancellation. I have been in the hospitality industry for over ten years in lots of roles- GM of a Hotel, Event Director, F&B Supervisor - and she provided exceptional customer service. I truly appreciate it!!

Dealt with Ursula... very efficient. Pleased with the contact she made with the hotel. Hopefully the hotel will be able to accommodate my request. There will be no problem if they do not but as we are going to a special wedding on House Island it would be good to have a water view.

My experience with this agency has met my expectations. Today I requested an email confirmation and receive them immediately from Reginette. My bookings thus far has been satisfactory. I will highly recommend other family members and friends to use this site.

I signed up to participate as a hotel to bid for a group sales. In couple of years there was not a single lead that brought me business. I tried to remove my business from the list of booking providers and not bid on any sales leads without any success. My contact is most likely if a computer generate messenger and my emails going to an unattended mailbox. Can someone help me to unlist my property? tks

This was by far The Best room booking experience I have ever received. The price I was given was absolutely to die for. I feel compelled to continue using this site whenever I need to book a room. Thank you so much.

We had a hotel reservation booked for two nights, almost a week prior we requested to cancel one night and receive a refund, keeping one night booked. It took almost one month to get a refund, and though our reservation seemed that we should have been fine cancelling and receiving a credit back on our credit card, after a long wait we only received a voucher back for a future stay through Hotel Planner (not as ideal as a credit through the original purchase method).

Absolutely fantastic service taking the hassle out of group bookings! Not only were the multiple choices offered for my group trip to NY, the site also provided information about events happening at the time our trip was on! This helped with planning and saved us quite a bit of coin in an otherwise expensive city!

Anytime I plan or unexpectedly need to fly out. I always know I can count on HotelPlanner to ensure easy, hassle-free and efficient bookings. Therefore I would recommend this to anyone trying to get their holiday sorted out properly.

Used the site to book trips in Amsterdam and Lisbon at late notice and was pleasantly surprised at the ease of use and reasonable prices at such late notice. I’ve continued using HotelPlanner ever since!

There’s no better group booking solution available on the planet. Helped us secure a room in impossible conditions. Where hotels in Monaco were £3000+ booking experts placed us a 20 minute cab ride away from Monaco in 4 star hotel for £200 per night only two weeks before the Monaco Grand Prix. Absolute no brainer.

HotelPlanner.com, in particular, Reginette **, was instrumental in resolving the double charge incident I experienced at the Chesapeake Beach Resort and Spa. It took a couple tries by Reginette, but she was able to work with the hotel personnel to bring to light their over/double charge, and as a result, I was issued a refund by the resort.

I reached out to one of the online rep person Karen **, she was amazing in helping me out. She asked me to wait and that she will get back to me with an answer, and when she did it was a good news. This rep helped me get my money back. I am really thankful to her. Appreciate all her help to get my money back. Go gal :).

I booked Four Points by Sheraton Toronto, Missisauga with Hotel Planner and I got a very good rate with them and due to a death in the family I had to cancel the room. The customer service representative Charity ** was very understanding and escalated my case and helped me get my refund within 24 hours of providing the necessary documentation. I would recommend anytime to use Hotel Planner.

My service was outstanding. It was easy to book my hotel and then when I had a change of plans, I didn’t have any trouble canceling. I simply emailed and I had a quick response from Reginette. I would definitely use their service again.

Thank you to Sarah ** for assisting in getting my reservation dates corrected for our upcoming trip! Sarah understood the situation and 'just handled it' without all the hassle I had to go through before going to her. The 4-star rating is only for Sarah's assistance, the overall process would get a 1-star rating for Hotel Planner. Thanks again Sarah.

I reached out to try to receive a refund for one night of a two night stay. Sarah **, your Customer Service Representative, was very helpful, and promised the refund within 7 to 10 business days. I couldn't be happier! Thank you Sarah!

I had an unfortunate personal situation where I had to cancel vacation plans for the 4th of July. The sales supervisor, Karen **, was very understanding and went above and beyond to ensure that I would be a satisfied customer. In the future, I would not hesitate to book a future vacation stay with HotelPlanner based on that interaction.

Sarah ** was extremely helpful in getting my problem resolved to my satisfaction. She listened to my dilemma. She thoughtfully assessed the challenges and then laid out a game plan. She then followed through on everything that she said she would do. She truly made lemons into lemonade. Thanks Sarah!

I received great service today by Ursula **. My reservation dates had changed and she called me back and made the accommodations to cancel my existing reservation and made arrangements to rebook at the same Hotel. She was very helpful and professional. I feel she went the extra mile to make sure my needs were met. Because of the service that I received I will definitely use HotelPlanner.com again in the future.

I was very satisfied with the service I received. I was double-charged for a hotel room, and I was able to receive my refund in a timely matter. I very much appreciated the help I was given in this process. Thanks again!

I originally booked a room online at the Mountain Lodge. Mistakenly pressed the incorrect room type. Chatted online to see if I could change my room type to a Deluxe room with a balcony. Req sent to Escalations dept, where Ursula assisted me in cancelling my online req so that I could go in and re book the Deluxe room. She was very attentive to my request. Thank you! Will be attending a wedding in Sept.

Karen ** at Hotel Planner was very helpful in processing a refund at a hotel where we were booked but my daughter wasn't able to check in because of her age. The Hotel Moda in Vancouver BC was also very understanding and helped in finding another hotel nearby.

The customer service staff is excellent. I had an issue with an order due to a change in my business travel schedule. I contacted customer service to assist me and they were able to to work with me to resolve my issue in a prompt manner.

We booked a hotel room through Hotel Planner so that we could go to a baseball camp with my son. They gave us a great rate and we were excited to go. However, my son hurt his shoulder and has to take a 4 week break from baseball. I emailed Hotel Planners support and when they heard our problem, they gave us a refund. Great customer service and would use again.

Karen ** was extremely helpful in assisting me with canceling my reservation and ensuring that I receive a refund. She was professional and efficient and I truly appreciate the support! I would definitely use this method of booking again since it was both easy and I felt supported when I had an issue with my original booking. Thank you for the help!

Karen ** was amazing, I messed up and booked the wrong date for my anniversary. Karen was able to fix the issue in a timely manner. I can't thank her enough for helping resolve the issue. She was awesome and empathic with my situation, thank you again!

I attempted to use HotelPlanner in August - October of 2018 to block off hotel rooms for my wedding guests. The site was not user friendly, all the hotels they got quotes for were 45min or more away from my venue, and I had to search out and Google reviews for hotels in the area where I'm getting married. Which is right off of a major interstate and has tons of options.

I asked for a refund and your agent Charity ** kept me informed about the progress in multiple emails. I received the resolution from her this morning. Charity has been most helpful in taking care of this situation. You should be glad to have such a dedicated employee. Thanks, Nick

Charity ** was very helpful in us getting our refund back so that I could go home to help my son who was in an accident when I was supposed to be at my daughter's clinic Scolismart boot camp. She helped us receive the email and get our refund back.

Charity ** provided me with excellent customer service and was attentive to my needs. She followed up as expected and did a very nice job. The situation was confusing and she did not show frustration and helped me along the way.

When you go on their website, they have the exact same room at different prices. Make sure you click the cheapest one- some have "surcharges" that are half of the room's price. After I booked, I went back to look at photos of the suite and realized I overpaid by $100 in fees that the exact same room didn't have! I called customer service and was told I should have been more careful and found the one (out of four!) listings for the same room that didn't have the hidden fee; there's nothing they could do. Buyer beware.

We are so happy that we are able to receive a refund for the hotel, we were very much looking forward to, as we were to attend my niece's wedding. When we booked had no intention of cancelling until we found out my husband needs cancer surgery that weekend. Thank you. Appreciate the kindness of Charity ** in her quick response. Will definitely book future stays thru you when my husband is well & we can travel again.

We booked hotel through HotelPlanner. It was nice experience. Karen was very helpful and gone out of the way to find hotel for our choice and assisted us to get the booking. I appreciate her and HotelPlanner for this.

I booked two rooms at the Holiday Inn, Marquette, MI for a wedding. Unfortunately I had to cancel one room due to a family crisis. My reservation came with restrictions, but HotelPlanner were very gracious and contacted the hotel, obtained a cancellation and consequent refund for the room for me. I really appreciate their kind assistance in this matter. I would honestly not hesitate to use their service again and recommend them to my friends. Thank you HotelPlanner.com and Reginette, their Agent I spoke to, in particular.

I had made a mistake on my reservation and Sarah worked diligently on helping me out. She went above and beyond and I truly appreciated her quick and efficient work. I was really stressed out about my mistake and she was quick to take action. Thank you Sarah!

I had a situation arise at the last minute that required changing my reservation at the Hilton in Omaha, where we were staying for my son's baseball tournament and the college world series. Reginette ** did an excellent job of understanding my unique travel situation and resolved all issues in a timely and professional manner. Well done.

Charity ** was quick and to the point with my request to add a name to the reservation. She understood my need and assured me that the person I added could use his credit card for payment for the room for the dates reserved. I felt confident that my request was honored. Thank Charity for her kind service.

Charity helped solve a reservation issue for me and was extremely kind and went the extra mile. Also I had chatted with Asia on your website and she likewise was very helpful in referring me to Charity. Problem solved very quickly with total satisfaction. In the future I will seek out their services in my travel needs.

Prompt and courteous cancellation processing after I realized I had booked a hotel too far from Parris Island to attend my niece's graduation from boot camp. Emailed receipt was helpful and easy for me to communicate directly without having to call. Great job Reginette!

Charity ** turned a stressful situation into a pleasant one. When I booked my reservation online and received my confirmation incorrectly the incident was escorted to her. Customer service said I would receive a response within 3-5 business days. Thank you for rectifying an error so promptly.

Charity ** helped tremendously by working with the hotel I booked and me. The reservation was booked for two nights instead of one, and it was a non refundable deal. I noticed the dates, and I changed it, but apparently it was not saved when I committed to the deal. I really appreciate her understanding of my problem and her prompt attention and resolution.

Still no refund. She doesn’t answer her phone or email. I’ve tried multiple times to contact her and nothing back. Please contact me at **. I think this is ridiculous. It’s been over 2 months and no resolution on this matter. Please advise and refund.

I am writing to express my appreciation for how my reservation was handled. I'm not writing about great the hotel was, I'm sure it was wonderful. I'm actually writing to share my appreciation for how my reservation cancellation was handled. It was a pre-paid booking and they absolutely didn't have to cancel and refund my payment. However, they listened to my story (involving a death in the family), and they readily agreed to cancel and refund my reservation. It was wonderful to have one less thing to worry about. Thank you!

I booked a hotel for a wedding over 2 months in advance, but the week before noticed an error on my billing. I was so pleased with the quality service I received. Charity ** said she would try and assist me but would get back to ASAP. She did just that! Within 24 hours she contacted the hotel and made the change to my reservation!! I could not be happier with the service I received. Thank You.

I'm giving an overall rating of 3 as there are 2 parts to this rating. First, was the booking. I would rate that as a 1 due to the misrepresentation that took place. The reservation rep had multiple opportunities to correct my thinking that I was booking with an actual hotel but he did not do so. If he had, I would not have booked. Due to multiple reasons, I wanted to cancel this reservation. I want to applaud Karen ** for doing the right thing and granting my refund. For her, I give a 5 star rating. Thank you, Karen, for ending this experience on a positive note.

Sarah ** with HotelPlanner assisted me with my reservation and provided great customer service throughout my whole experience. She also made sure to follow up with me in a timely manner. I would definitely recommend Sarah to others who are looking to book their next vacation!

I had a non-refundable reservation for Hampton Inn in Sidney NE. Unfortunately we had a death in family and was unable to attend. Sarah ** was able to review the situation and extended a full refund. She could have insisted I knew the rules but took a nicer approach. Many thanks to your organization and Sarah in particular.

Thanks to Sarah **. for investigating, researching and validating my question about a mistake charge on my credit card for two hotel rooms. It took several attempts to get the questions answered. We had been charged twice and Sarah was the person responsible for correcting and refunding the charge of over 600.00. Thank you, Sarah. Your company is fortunate to have you as an employee. Best wishes and thank you! Greg

We used Hotelplanner.com to secure a block for our wedding guests in Athens, GA and it was so easy! My friends and family used the booking link Whitney provided and we all saved a lot of money! I always recommend Hotelplanner.com to my friends when they get engaged. Wedding planning is hard but using Hotelplanner saved me a lot of time and money!