HotelPlanner.com Reviews

This past week I accidentally booked the wrong hotel for a friends wedding. Fortunately, for myself, I was contacted by Reginette ** after attempting to cancel the reservation moments later. I explained to Reginette the unfortunate situation and she completely understood and took it upon herself to go above and beyond to get this unfortunate situation. Reginette was quick and responsive through the entire process and could not have asked for better communication. Reginette is an example of what it means to be an excellent customer service representative.

Immediately after I made the reservation through Hotel Planner my credit card was charged $345.60. When we checked into the hotel they had the reservation for us but asked for a credit card number for any incidental charges we might have during our stay. When we checked out I was given a receipt for $293.76. When we got home and checked our credit card account online both charges were on our statement. I called the hotel and they said they had no record of a payment from Hotel Planner, So I called Hotel Planner and they contacted the hotel and was told the same thing. They told the hotel to refund our money.

Stuck in freezing rain, road closures and accidents all around, we needed a hotel room as we couldn’t make it home. Each hotel I called was fully booked as it was New Year's Eve as well as a really bad storm. I was getting nowhere and feared we’d end up sleeping in our car. HotelPlanner came to the rescue and found us a place to stay. We’re very grateful.

Very disappointed in the unwillingness and unknowledgeable customer service representatives I worked with. The hotels they sent me were booked and not even able to accommodate my request. I spent over 5 weeks going back and forth and even signed a contract and now they are saying they will not guarantee the rate we agreed upon. I am even farther away from having hotels for my wedding than when I started working with this site.

Reginette assisted me in a money refund, due to some confusion from the hotel where I had to purchase 2 rooms. With it being around the holiday I was very pleased with the speed. She was also very kind and professional in all emails that I had received.

I needed to stay in Columbia for one night due to my boyfriend having a family emergency. The room at Extended Stay was exactly as described and for the very low price, it exceeded our expectations. Clean, convenient, spacious, pretty quiet.

The online booking was OK though the website was a little confusing and process wasn't very illustrative. It was frustrating to get support on the reservations after booking. Confirmation number indicated by the system that hotel would know wasn’t recognized by the hotel. Phone numbers listed on the reservation didn't really help. I couldn't get support through many phone calls. Especially for the reservation numbers starting with “R”, I was detoured so many times to get to the phone number who has the knowledge of this type of reservations. However, they still couldn’t help as they do not have the privilege to update the records (i.e., guest name).

Courteous service. Called to reduce one day. Told I've to cancel and rebook. Cancelled the next morning, and rebooked later. Watch out for cancellation deadline. The explanation was explained to me 3 times when I asked why I can't just reduce 1 day. I can see it's easier to manage. I still get the same rates. Got confirmation message that the initial payment is back to my credit card account. Too restrictive and time consuming just to do this. Could have booked another room with this length of time.

Reginette ** was very helpful when I had an unusual need. She was detailed and precise with her responses, and she quickly resolved my unique issue. It was also great to be able to resolve everything by email so I did not have to sit on hold for many minutes or play phone tag with someone.

I booked a hotel room through a link for my son's wedding through this site, but as my son is getting married there, a special rate was given and the link was incorrect. I called within 24 hrs to cancel, even though when I booked it it said non-refundable, I received an email back on Monday as promised and was able to cancel with a full refund. I was extremely happy with the excellent customer service provided and will more than likely use this site for future hotel bookings.

I admit I was helped early on and was happy with the service when I needed to change the length of stay for my hotel reservation and received a refund for the one-night I took off from my reservation. But then I saw that I was charged twice at the original reservation amount. I then was told there was a duplicate reservation, so one was cancelled and was refunded one of the original charges. Then came the day of my reservation, and NO ACTIVE RESERVATION could be found. I was told that their records showed my reservation was CANCELLED. I was left hunting for a vacant hotel room at 11 pm.

I sent email to cancel my reservation, I received an email back in 7 days. The refund in my credit card, it was not done, terrible service. Told to me call to Marriott. I called 6 times. The hotel doesn't found my reservation. I want my money back. Hotel Planner never more. Want the refund in my credit card.

I have already recommended this service to a friend. I made initial reservation for 2 nights; however, the wrestling team is returning to the school after the competition ends. Therefore, we only needed one night instead of two. Reginette was very helpful in changing my reservation to one night and promptly sending an updated email confirmation. Thank you.

Hotel Planner - were very helpful finding me a low cost room near my requirements. I needed to make an update and they were very accommodating. Would recommend to all the courteous and helpful staff. It's nice to experience this type of service. Thanks for making my experience enjoyable.

Hampton Inn Stay in Philadelphia - My daughter and I had a fantastic stay at the Hampton Inn. We were treated very well. The staff was very helpful and accommodating. We did have a small issue with our room but were quickly moved to another room. I was told that my money would be refunded to me. I contacted HotelPlanner and after giving my information and details, we were indeed told that my money would be refunded. Reginette was very nice to work with. She was very polite and professional. Overall, it has been a great experience.

We were booked for a Thanksgiving getaway and ended having to cancel our plans due to a death in the family. When I made the request for assistance initially, I did not get a response; ended up having to call the hotel directly to have them cancel the reservation. The hotel ensured that they'd return the money to HotelPlanner as long as they called. Because I wasn't able to get in touch with the appropriate contact at HotelPlanner until after the holiday, I was concerned that I'd lose my money, but service was prompt once the holiday passed and they (Reginette specifically) were able to accommodate. I am pleased and grateful.

I had very nice experience with the customer service. Reginette was extremely quick and helpful with my scheduling issue. My only complaint would be that I could not reach someone the night before via phone. But email worked just as well.

Reginette responded quickly to my email and helped me secure the refund I needed. I had planned to go to MaGfest for the extended weekend, but will be unable to attend due to a scheduling conflict. Reginette was very professional and polite, and helped me make the best of the situation. Could not ask for better service.

I made a mistake on an order I placed with HotelPlanner.com. After talking to two very polite representatives, I realized my mistake could not be fixed. I was very unhappy and when their customer care representative, Reginette **, asked me to comment on my experience, I told her so. I anticipated an apologetic confirmation that my mistake could not be rectified. Instead, Ms. ** quickly went to work and in one day figured out a way to solve my problem. I certainly wasn't expecting that level of response!

Reginette was very helpful in marking my reservation for a refund. We found out that the facility will not be ready in time for our reservation, and she quickly canceled it so that we can make other plans. Thank you!

November 14, 2017, I booked a hotel reservation through HotelPlanner with Hyatt Regency, Atlanta Northwest. On the said date, I booked a second reservation at a different hotel closer to my son's home address in Marietta, Georgia. Therefore, I needed to cancel the first reservation with the Hyatt. I encountered a minor problem with cancellation of reservation because a clause in the contract. On November 17, 2017, I spoke with Ms. Reginette ** in Customer service. She told me she was happy to assist me with the cancellation. Within five minutes, Ms ** telephone me back and said the reservation had been cancelled and I would be reimbursed. She was professional and customer's oriented. Thanks Ms. **! I am very pleased.

I needed help canceling a non-refundable reservation due to unforeseen and uncontrollable circumstance. I was referred to a reservation specialist who contacted me quickly and asked for further details on my situation. After explaining and upon their review, I was able to cancel and received a full refund. This was a situation of concern for my family and the quick response from the specialist was great and very much appreciated.

Reginette not only cancelled my ENTIRE reservation but never bothered to assist me nor inform me on WHY this happened! I NEVER GAVE HER CONSENT TO CANCEL MY ENTIRE RESERVATION. She was very unresponsive as my vacation was approaching and I called about four times for only to be told to call my hotel directly instead of Expedia. The hotel was then redirecting me back to Expedia, where I kept getting hung up on. I sent her an email the night of my reservation telling her what was going on and was completely ignored. It is now Tuesday and she still hasn't bothered to respond. I arrived to my destination without ANY rooms available. The worst part was that I was forced to stay elsewhere in the middle of the night because the hotel was overbooked. I am so disappointed. This was booked in February for a wedding! I will never book through an agency again. What a terrible experience!!!

I didn't know when I called to reserve a room for a wedding I didn't know that it would be booking the room and the money comes out of the bank at the time it was book but told afterward that when call to book a room that is what happens. But I just wanted to reserve a room. That is when it was explained to me that the booking line is different from reserving a room. That was the first time anyone had explain that to me and I was grateful. They reversed the charges and it was back in my bank before the day was over. Thanks for the lesson!

I had a great experience with HotelPlanner! I used them to plan my trip to Hawaii and when I needed to change my reservation at the last minute, customer service was extremely helpful with doing so. I keep recommending them to my friends!

I recently Booked a stay for a long weekend upstate NY. My travel plans changed and I had to extend the trip by a night, but I want it all on one reservation to ensure I get the same room all weekend. Called up customer support and it was a painless, quick conversation and my reservation got confirmed and extended. Very polite and courteous employees! Definitely would recommend.

WOW!!! Where do I start!?!? HotelPlanner has the BEST DEALS AROUND!!! Planning a last minute trip??? Check them out! PRICES ARE AMAZING! What about planning a wedding and needing a place to have the reception or lodge your family? HotelPlanner has you covered!! We have tried other companies before and they were horrible!! We will always use HotelPlanner for our upcoming stays and events!

When we arrived at our hotel in Hershey, PA, we were to have had 2 rooms reserved. Quality Inn and Suites only showed 1 room as booked. Upon calling HotelPlanner we were told that they still showed 2 rooms from their end as reserved. After approximately 45 on the phone and still unresolved, HotelPlanner submitted a request for a relocation for 1 room because neither HotelPlanner or Quality Inn was willing to give us a refund for the first room. We were told someone would be in touch by phone to confirm 1 room at a relocation site.

Booked and confirmed. When we arrived at the hotel the reservation had been canceled. We were told that there was a problem with the reservation and the hotel tried to call HotelPlanner but no response. I called and the first agent I spoke with said she would transfer me to someone who could help. Then she hung up. Tried calling 3 more times but never got through. On the fifth call, a different agent put me on hold and never came back. Tried calling 2 more times and no answer; just kept getting disconnected during on hold music. No other hotel rooms in town available. Ended up having to pay more for lesser accommodations. I have now committed myself to letting EVERYONE know of this terrible service.

Thank you for taking the time to listen to what my concerns were. My stay at the hotel was not as pleasant as I thought it would be unfortunately. But the customer representative went over and beyond in taking care of me and making me feel like a person and not just a number on a ticket with a problem. It actually was addressed so quickly that I would feel confident in trying to stay in one of your establishments again. Thanks again and have a pleasant day.

On October 23rd I made a reservation through your website for one night at the Holiday Inn in Ocean City, MD. Due to a death in the family I had to cancel my reservation. The funeral is a military funeral and we were at the mercy of the military cemetery in Florida as to when the burial would be. In order for me to travel from Maryland to Florida I had to cancel my plans at the Holiday Inn. I spoke with Alina ** who explained that there would be no refund for the cancellation. However she asked what the circumstances were and when I explained she immediately offered her sympathy and said she would talk with her supervisor and see what could be done. The next day I got an email from Reginette ** saying that under the circumstances I would receive a full refund. I cannot tell you how grateful I am to both of these women. They are outstanding representatives of your company. They made a terrible situation for me a little better to cope with.

Reginette ** was very helpful and answered my question very quickly. When I booked my room somehow the people staying in room got changed to 1 when I needed 4. She contacted hotel and got it corrected very fast. Emailed confirmation over with corrected number. Thanks for all your help!

Whenever, we need to plan a trip the stop on the internet is www.hotelplanner.com. The prices are always affordable and the places they offer to stay are always very nice and in the center of where you want to be. The employees work extremely hard to ensure your experience is a great one. We have tried other sites and I have been disappointed with the location once we arrived and the description of the hotel. I prefer you tell me truth, before I arrive please don't post "puff pictures" to get people to stay at your hotel when you have a one star hotel and you are trying to claim it as a four star. People will only be highly dissatisfied when they arrive and blast you for it. Hotelplanner.com ensures this doesn't happen.

I had a mess up when booking my room in September. Called to get it fixed (had accidentally put 1 Adult instead of 2 adults) and in no time flat they fixed it and sent a confirmed email showing fixed. So thankful since it was a last minute booking anyways. Less than a week away.

I spoke with a rep and asked for a pet friendly room for my 16 pound dog, he asked me for the weight of the dog. When we got to the hotel they did not have a pet friendly room so they would not give us a room, we slept in the car. This company charged me $159.99. I disputed with my credit card company but because I have no proof I asked for a pet friendly room I have to pay. No one will talk to me at this company to make it right. The hotel said they would not charge me but they do not have any paperwork to send me to dispute because I didn't stay at the hotel.

This reservation was a nightmare. I do not recall them at all!! First: they misquoted the price by 45.00. Second: They did not send my reservation till I was at the hotel 5 hours. Third: they did not mention that there was a 200.00 deposit. So we did not get the room because motel was booked up.

When making reservations on the website, I had intended on booking a one-night stay, but mistakenly booked a two-night. I contacted the hotel directly, but because I had used the HotelPlanner website, they were unable to help. HotelPlanner was prompt in correcting the reservation and I was reimbursed the money for the second night within a few days. This was a huge relief since I had chosen the cheaper option of "non-refundable room". I am thankful for their understanding and impressed by their quick responses.

Yasmin ** was very helpful in arranging a change in my Holiday Inn Express reservation, after I made an online error. She let me know that she would handle the situation and would confirm the change within the same day. This is precisely what happened. It was very much appreciated.

I was confirmed for a holiday weekend at the Westgate River Ranch for this weekend. Unfortunately, I had a medical issue come up requiring surgery scheduled for Monday, October 16, 2017. Because of this I requested to cancel my trip and reservation for the Westgate River Ranch this weekend, October 13 through 15, 2017. I first called the number for HotelPlanner.com. I was courteously greeted and was told that she would escalate my request and that I would hear back soon. Reginette ** called me back and helped me through the rest of the process of getting approval from the Hotel manager and completing cancellation of my reservation with a full refund approved. Due to the circumstances, I am very thankful that everyone I talked with was so helpful and supportive. Thank you.

I had reserved and paid for 4 nights in a hotel for my mother. She ended up leaving a night early and when I reached out to Hotel Planner they promptly confirmed the early check out and refunded one night to my card. No hassle.

Even though my reservation did not go through, I was treated with prompt and courteous service. Highly recommend! Ms ** followed up with me to assure me that my card was not billed and that the cancellation that I had to submit was confirmed.

I had an issue where my reservation date defaulted back to the incorrect date that I was trying to book a hotel for. This resulted in my having booked two different hotels for the same night by mistake. I called Customer Service, and they told me that I would receive a phone call from a Manager the following business day. I was contacted the next morning, and they were able to make the requested reservation modification. Yasmin is AWESOME!! I would definitely book with them again, knowing how helpful they were with fixing my issue.

I made a hotel reservation by mistake in a town that was not close to where I wanted to stay for Grandma's marathon. I reached out to Reginette and was able to cancel the room and get a full refund. I really appreciated everything that was done for me.

I had a problem with a reservation I made, and I couldn't change on-line. It was very pleased to have the issue resolved over email within 24 hours. All I had to was send in an email to the email address provided, and I received a response back from Reginette **. Thank you again for the help.

She was a really big help for me. Thanks a lot!

I booked hotel rooms on HotelPlanner.com yesterday but my name was shortcut for an unknown reason. I communicated with HotelPlanner.com and request correction. Today I receive a reply from Reginette ** with the correct name. Very fast reply and problem resolved now. Can't be better! Thanks.

We used Hotel Planner to book a room for two nights to visit a very sick friend who is dying from brain cancer… The town was 5 hours away from our home. Our friend took a turn for the worse and was transported via medi-flight to UCSF so we no longer needed the booked room. Hotel Planner worked with Best Western and got our 2 night room cancelled and our money refunded. Reginette was the kind person who sent us the email. BLESSINGS to her and her staff. :-)

Purchasing my reservation with HotelPlanner.com was simple, hassle free and quick. When I arrived at the hotel it was unsatisfactory though. The hotel canceled my reservation and wanted to give me a smaller room. But - Luckily for me, the customer service at HotelPlanner.com is excellent and they worked very hard to give me my refund which I am very grateful for. A special thank you to Mrs. ** for her help and the representatives that directed me towards her. I would happily use this service again, and would be 100% comfortable recommending it to a friend.

Lost my Hampton Inn, Gilbert Az reservation confirmation number. Mistakenly misspelled my email address and could not get to my confirmation number on upcoming stay at this hotel. Wonderful consumer affairs helper was spot on, retrieved my reservation, confirmation number and eased my worry and concern. Had it not be for this valuable help I would have had to spend much time, cancelled the reservation without a confirmation number and then beginning the long process of selecting room, rate, check in, check out, HH number, and all my personal data once or twice more to get it done myself. Many thanks for job well done.

I booked a room via HotelPlanner.com and didn't realize that I was not allowed to change or cancel it once it was finalized. I ended up only needing 2 nights instead of 4 and Reginette ** was able to help me modify this reservation. She provided a remarkable customer experience and I was very appreciative of her services.

I had a terrible hotel stay and requested a refund. I worked with Reginette via email, and she was incredibly helpful. She consistently responded quickly and always kept me updated with changes to my case. She was very polite and understanding, as well. Reginette helped keep me updated of Hotel Planner's conversations with my hotel and continued to work with me until the issue was settled.

Although I will never be using HotelPlanner.com again, or any other 3rd party for booking hotels, Yasmin was great and helped me with my issues. Yasmin was very professional, understanding, and kind. There are just too many changes in our industry with travel plans, so I can't book rooms that are non-refundable.

I noticed that my booking showed for one person. I contacted the hotel and Reginette came back to me almost immediately to set my mind at ease. Even though for some it would be nothing, but her help truly relieved my mind. Very helpful and professional. I would recommend to other people. Well done Reginette!

My boyfriend and I planned a trip out to Chicago, IL from CT. We used HotelPlanner to reserve a hotel after painstakingly researching prices and locations that would work out the best for where we needed to go. The hotel was booked, and our confirmation email received. We're all set, we assumed. Fast forward to arriving in Chicago, our flight was so early I had to stay up the night before after working late, however we figured it's be too early to check in to the hotel so we grabbed lunch before taking a 45 min Lyft to the hotel. We are both ready to take a much needed nap but then were informed by the front desk that we have no reservation... and they are completely booked for the night. She calls the number for Hotel Booking and they inform her our reservation was canceled.

My recent concern regarding a booking was quickly and professionally resolved by Ms. **. I commend her positive and polite response. She exemplifies good customer service. I was very satisfied with this experience and I thank her for her assistance.

This is specifically in regard to Reginette **. She helped me with a very troubling issue with a hotel booking in Denver. She was prompt in answering my email. She was professional and caring on a human level. It is rare in this time to have another person who cares enough to not just dismiss your concerns. We have to work together to make things better for everyone. My compliments to Reginette **.

Reginette ** is a superstar and you all are honored to have her. She handled an my issue very professionally, kindly, and with dedication. Because of her awesome customer service, I will always be a customer and recommend any and everyone to book through your site.

Yasmin ** was an absolute pleasure to work with! She was very professional and has excellent customer service skills. I really appreciate her prompt responses and helping me quickly resolve the issues I was having. Superb customer service! Thank you!!!

I had to cancel a reservation and was not refunded the money but the response was timely and effective and I got my refund. Very good work. Thank you! They work with the hotel to get me my money refunded on my credit card. I hadn't used a service before but I would use it again in the future if necessary.

Booked hotel online through HotelPlanner. It was booked OK. But, the reservation was duplicated and billed the double amount to my corporate credit card. It took two weeks to clear it up. I had never experienced this kind of silly mistake as well as long time recovery. I could rate zero star if possible. However, the follow up by Reginette was excellent. I can rate her 6 stars. Therefore, I rated 3 stars considering two extreme conditions. Thank you very much for your support, Reginette!!

I recently booked a two night stay to your hotel. Upon arriving in town I received news of a death in the family. Your agency was very understanding of the cancellation request due to the circumstances. It is great to know that big companies such as yours are willing to work with customers during unexpected occurrences. Thank you.

I was very pleased with my interaction with Hotel Planner. After booking our rooms I needed clarification, my email was answered quickly by Reginette. Then later unfortunately because of medical reasons, I had to cancel one of our rooms. Again Reginette took care of everything quickly and courteously. I am most grateful during this stressful situation. Everything was handled smoothly.

We had an emergency in our family and they were able to help us resolve this part of our trouble. Thank you for the professionalism, willingness to help and most of all, for the kindness. We will book here again!

I reserved a room thru HotelPlanner.com. Got a itinerary for just one room only. When I got to hotel they said I had reserved 2 rooms. I said, “No I didn't.” and she said I had to call customer service to not get charged for the extra room. After liking over my credit card statement and seeing I had been charged two rooms I called customer service. The customer service number on my itinerary is a joke. Can't get a rep, just a voicemail to leave your name and number and a agent will call back. I have had no call back yet, and it looks like it going to have to pay for this extra room that I didn't request. When I finally went the Priceline, their agent connected me to a HotelPlanner agent directly and she said that she would transfer me where I needed to be transferred to take care of this matter, needless to say, she transferred me right back to the automated voicemail. So, my matter had still not been resolved or refunded. I'll never use HotelPlanner again.

I called yesterday and spoke w/ the pleasant, Alina from customer service. I was disappointed that I had to cancel trip and knowing it would not be possible for refund; however, I was pleased that they did refund me under the circumstances of Hurricane Irma upon us. THANK YOU!!!

Since of the delay in my travel to Denver, I talked to the hotel and they said me I might get the refund. I appreciate ** to really help me to solve this problem. ** were so kind and every time I send email they response and helped.

I made reservations for a room for 2 people with either a king-size or two queen-size beds. I specified in the special instructions that I wanted a king-size bed. The reservation didn't acknowledge the special instructions, nor did it include 2 people in the reservation. Upon arrival at the hotel, we had been allocated a room with the two queen-size beds, which the hotel was unwilling to change. Also, at the time the reservation was made, the funds were charged to my credit card rather than on departure from the hotel, which is the way hotel stays normally work. So by making an early reservation with HotelPlanner.com, they held on to my funds until the end of our hotel stay. I'll never do business with them again.

Change in itinerary was needed and the agent was helpful, efficient and accurate. Very impressive service and I will recommend you to others. Thanks again for all your help. What more can say but well done on providing this service for hotel bookings.

It was late in the evening when I booked a room - and afterwards found I had omitted my spouse...! (Reservation was for one, not two.) Fortunately, a quick phone call the same night was very helpful, and was followed by a morning confirmation for exactly what room - and number of guests - I needed. I am very grateful! Will definitely use them again.

I booked a hotel for a group trip through Hotel Planner months in advance for vacation and got an extremely good deal which was non refundable. About two weeks prior I realized that the hotel I booked was one hour away from where the rest of the group was staying. I contacted Hotel Planner in which the agent informed me of the terms of my reservation (non refundable). Since this was a huge emergency and I insisted to speak to a supervisor/manager to see if there was any way possible to either cancel the reservation or book something closer to the group. I ended up speaking to Regina who was nothing but helpful. After going back and forth between the hotel and Hotel Planner, I was able to cancel that reservation and book something closer at a sister hotel. If it wasn't for her or the hotel management staff (Novotel), I don't think I would be able to enjoy my vacation the way I planned.

Late at night I was making motel reservations and failed to pick the date for the reservation. Apparently, the reservation choose a "default" date which was that very night. As soon as I received the confirmation and saw the date, I realized the mistake I had made. I left my number with the reservations specialist for HotelPlanner and she returned my call the next afternoon. The company refunded the total amount. I am very pleased with the outcome and courtesy with which I was treated.

Just wanted to share my gratitude for Reginette for swiftly taking care of the double charge on a recent reservation. The team was quick to respond to my concerns and followed up with the appropriate people to get the extra charge refunded. Excellent customer service and I will definitely use this site again to book our next reservation!

I had to cancel a reservation this morning; I used email and had a response within an hour. Great service! Thanks. I would definitely use HotelPlanner again for any reservations I need in the future.

I booked a hotel in Staten Island, NY and due to unavoidable circumstances our flight to Trenton could not accommodate us. I requested to cancel the hotel reservation and refund. Without any questions asked, they have consented and refunded full amount without even a cancellation fee. I AM VERY GRATEFUL FOR THEIR POLITE AND COURTEOUS ATTITUDE. They are very understanding, cooperative and helpful. Excellent service and I have NO reservation to recommend to friends and family members.

I reserved a room at the Knights Inn in Heath, Oh, through HotelPlanner.com on 08-14-2017. I arrived and was charged $49.99 instead of $44.99 (as per my reservation) but it was late and I was tired. Room filthy and unfit to be rented out. No blankets. No shower curtain, no towels, no toilet paper. There was a trash can, it contained a metal pipe & other plumbing trash. Hairs on toilet seat & in tub/shower. Filthy (I have photos) sheets & pillow cases on beds. Trash under beds & behind bedside table. Carpet filthy, with sticky spots and mud on it. Bedside table had sticky substance on it.

I was forced through this company while using Expedia to book a hotel room. I needed to cancel one of the nights that was booked and the customer service rep told me that there were no refunds or cancellations. I then called the hotel where I was supposed to stay but they had no record of my reservation. When I called HotelPlanner.com back, an automated message started confirming different reservations which I hadn't made for different dates/cities. I was eventually connected with a customer rep again and she told me no refunds or cancellations. I asked to speak with a manager and was transferred after a 20 min hold. I explained to the manager that the hotel had no record of my reservation and their system was telling me that I had made additional reservations which I hadn't. The manager apologized and said it would be up to the hotel to allow the cancellation and he would have to get back with me.

We booked this room in Florence for my parents, who had to unfortunately return home early due to illness. It was very easily cancelled and I was very grateful because of all the other issues happening at the time. Thank you for your help.

HotelPlanner's rates are higher than actual hotel rates. Hotel Planner charge was $170 nightly for Wyndham in Brooklyn, NY. Hotel was charging $159. I asked hotel Planner to refund difference and was told No, this is their profit margin. Really! Shop around and compare. Avoid hotelplanner, I will!

Cancellation of booking: Aside from one individual who helped me with my cancellation, the overall experience was horrible. I tried to cancel on my own but I was directed to 15 different people and to 3 different agencies. In the end it was luck that someone helped.

Reginette ** went the extra mile to help alleviate my distress. I didn't feel safe traveling to my hotel this evening due to Tropical Storm Emily. She contacted the hotel obtained authorization for me to be able to receive a refund. I am so grateful. Kudos to Reginette and to HotelPlanner for excellent customer service.

The first transaction to book a hotel room failed on ticketmonsterperks.com, yet charged with no confirmation email. The second transaction went in smoothly and normally. Solved in few days by reaching out by email only. Not needed to reach out by phone. Thanks a ton Reginette.

I had to cancel a reservation due to unforeseen circumstances and I was very concerned that I would lose my money because the cancellation was not following HotelPlanner.com policy. Your supervisor Reginette was SO understanding and helpful. She turned my experience from a disappointment into a delight. Thank you.

On July 8, 2017, as we were headed to our hotel at Best Western Merry Manor South Portland, ME, we received a call that our niece was in a fatal vehicle accident. When we arrived at the hotel, we were trying to figure out what course of action to take. As a result, we had to cancel our reservations through Hotel Planner and the hotel because we needed to get home to our family. Hotel Planner worked with the hotel and they were able to get us a refund. We truly appreciate Hotel Planner and Best Western Merry Manor for their support and empathy during this difficult time. Unfortunately, we were not able to get home immediately due to flight times and the unreasonable high rates but we were able to get home in time for the funeral. I highly recommend Hotel Planner for your future travel plans.

After several attempts to Contact Regina customer relations I was told that she would like IT know that HotelPlanner should alert their clients about their upcoming stay. I booked my reservation through Hotel Planner back in June 2017 for an event. The event was cancelled but I forget to cancel this one stay. After the initial reservation email I got nothing else from them until I received charge on my credit for the stay. I was told by the hotel that Hotel planners never provided them with my email address so they could not alert me of my upcoming stay that would allowed me to cancel. All Hotel Planners had to say was it my responsibility to remember without any additional contact from them. No common courtesy given. WHAT A SHAME...

My husband and I booked a hotel stay through hotelplanner.com and we ended up having to leave the hotel the same night. Requested a refund and the person helping us was quick & kind. We'll definitely use hotelplanner.com again in the future!

I originally asked & made a reservation for 2 adults, a SMOKING Double Room. I printed out the itinerary the next day & it had 2 major errors, 1 Adult & a NON-Smoking room. I tried to call HotelPlanner to explain the mistakes. I got the run-around for 4 days, trying to get someone in authority to speak to. I was put on hold constantly, messages were not returned, so on. I tried calling the motel, but got nowhere. I even offered to change the reservation to another time, no dice. While it's possible I made mistakes when typing in my reservation, I highly doubt it. So, I lost $185.00. I understand the no change, no return policy; I feel they made the mistakes. Folks, I STRONGLY urge you to avoid HotelPlanner.

I needed help to adjust a hotel booking in Ohio. I had booked the wrong night and needed to switch it. Reginette ** was very good and helpful. She tracked down my order and confirmed that my booking had been changed and I would not be charged for the night I did not use. She did this quickly and was friendly. I appreciated it very much. Thank you.

I booked online, and during the process there was a problem with the dates. After the booking process, I contacted customer service with my problem. Reginette was very helpful in resolving my issue completely. I appreciate the prompt and courteous way this matter was handled. Thanks!

Thank you to Reginette for the prompt service in responding to my email. My confirmation email did not arrive until more than 24hrs after booking changes were made but after sending an email, it was dealt with immediately by Reginette.

Reginette took care of my needs and was on top of my requests. She handled everything quickly and efficiently. I no longer need to stress about my hotel accommodations thanks to her. I was struggling with changing my reservation and she was the one to handle everything for me!

I just wanted to write a quick note to say how pleased I am with HotelPlanner.com. The customer service that was provided to me was amazing. I just appreciate so much their concern when I had to cancel an upcoming trip. Reginette guided me in the correct procedure and was so very helpful to me when I was worried about the outcome. Please thank her for me, she was so kind and met my needs with expediency.

I had booked a room at a hotel in USA from the UK. The confirmation email showed I had made a small error in the booking. I emailed HotelPlanner highlighting my mistake. I had a very polite response within hours to say that they had rectified the error and everything would be ok. I was very grateful as this I thought I would have to try and contact the hotel to sort it out myself, but HotelPlanner relieved me of that stress. Many thanks.

I wish to state that I am very impressed by the professional manner and speed of communication my request concerning a reservation challenge received recently. Reginette ** was highly professional, prompt, courteous in her communications with me. I feel quite confident to make future hotel reservations through your company and will recommend family and friends to use your platform. Keep up the excellent work. GOD bless.

We had a 21 day US trip for July 1st but I had a mini-stroke and was hospitalised and could not fly or drive. We asked Hotel Planner via Reginette ** to cancel and she arranged cancellation and full refund, for which we are very grateful and very relieved.

Your Staff was such professional to work with. We are traveling overseas and had a problem with our reservation, and R.E. made every effort to resolve our problem - AND DID. Thank you for a job well done. This will make our trip go smoothly now!

A very nice young man named Diego assisted me and spent a good amount trying to correct my issue. He was a great representative. Very helpful and provided great service. I hope someone will let Diego know that I was very thankful for his support.

I just accidentally booked a room for the wrong dates and emailed as soon as I noticed I made an error. I was nervous because it was the last double queen room available. I was promptly replied back to from Reginette and got a cancellation email which allowed me to redo the reservation correctly. Such speedy responses!

Reginette ** was very helpful in directing me to the appropriate person to attempt a change to my hotel reservation. I was unable to do what I wanted, but Reginette promptly and competently did everything she could for me. Overall, I was happy with HotelPlanner.com support and would use it again when the time comes.

I was assisted today by Reginette in cancelling my reservation due to a family illness and he/she was very professional and helpful in accomplishing my task timely. I hope to reschedule in the future and will definitely use this service. Thank you.

Late Sunday evening, I asked a question about my reservation. By early Monday morning I received a response that simply and directly answered my question. I appreciated the speedy reply and the clarification. Was exceptional customer service and very helpful!

I used the services through a third party and was impressed with how easy it was. The negotiated rates were worth it. However, due to an unseen policy with the hotel, I was not able to check-in but I had already paid for the room. Hotel Planner responded quickly to my situation and was able to resolve the matter. It's a good thing I keep copies of email confirmations and charges -- they're issuing me a full refund. I would like to try the service again. This time, I'll make sure there's no unwritten policies the hotel didn't provide.

I was getting the run around trying to cancel a hotel reservation. When I wrote to Consumer Affairs they helped resolve everything and even followed up by email. Greatly appreciated the service. Sometimes something that should be a simple fix turns out to take hours of a person's time. So the assistance was needed.

Booking our hotel rooms for an upcoming family reunion was very simple and quick! Great customer service from Reginette via a follow up email! Quick response to a question I had. All around great experience! I would recommend to a friend and will use again in the future!

Buyer beware! Do not use HotelPlanner.com!!! I travel on a regular basis and use hotel booking sites frequently. When I wanted to try something new, I called HotelPlanner.com. The representative acted like they were a direct agent of the Hotel I was attempting to book. They gave me a quote for the hotel that was reasonable and then proceeded to quote taxes and fees associated with the booking. The hotel room was around $60 dollars and the taxes and fees were approximately $39.00. The phone representative could not tell me what the fees were for and said they were quite standard for the area I wanted to stay. I was tired and in a resort town so I believed her.

My husband is affiliated with the military service and I had made a reservation through your third party company. I did not realize that we needed to go about the reservation in a different way for my husband to get reimbursed while we were traveling back to Indiana and from Hawaii. Reginette and the department in charge of following up with the hotel to ensure they had canceled my reservation without a cancellation fee, continued to update me various times through the process. I couldn't be more thankful for the effort and dedication Reginette and the department did to ensure I would get a refund. Reginette was very kind, caring, and willing to help resolve the issue. I would recommend them in the future.

I ran into a booking issue when booking for a lacrosse tournament in Richmond, Va., this coming weekend 6/16 - 6/18. I sent a SOS message and a wonderful customer service agent by the name of Reginette, came to my rescue. She was polite, understanding and patient with my request and she was able to undo my mistake and help me move forward. I will not only recommend to a friend but I will use this chain and service again! Thanks.

I booked a room here after reading the reviews. Holiday Inn Express & Suites Cincinnati N/Sharonville 11160 Dowlin Dr. Cincinnati, OH 45241. When I arrived the hotel was dirty and unclean, I asked for a refund but was told I booked thru a third party and there are no refunds. I then called Reservations@HotelPlanner.com/1-866-797-2018 and they said there was nothing they could do. This was an expensive lesson but one well learned. I will never use HotelPlanner.com again. Had I booked directly at Holiday Inn I would have received a refund.

We booked a hotel through HotelPlanner which was less than satisfactory once we checked into the room. We ended up having to change hotels late at night. The following day I emailed HotelPlanner customer service and received a response that day that it was being researched and the representative I worked with was friendly, responsive and worked to help me reach the conclusion I was seeking. I was very appreciative for their prompt response and fair treatment of the situation.

This is the first time I am using HotelPlanner and I am very impressed with this company... Especially their customer service. I immediately received an email from Reginette ** who is the Customer Service Representative, acknowledging my reservation with HotelPlanner and thanking me. I had a question regarding my reservation and Reginette was able to assist me. An outstanding employee. I am very happy I found HotelPlanner and will definitely recommend to family and friends. I am a very Happy New Customer.

What a great help with changing my reservation on a mistake that I made personally. Above & beyond service. Super quick response time. Awesome! I wish all hotels & reservation services were like this. Reginette ** was specifically a great personal help!

I made reservations through the group rates I requested for my wedding. However after making the first reservations I discovered there is an additional 12 mandatory fee. I decided to keep the reservations and just make it for wedding night. I called the number given on the confirmation, and the hotel directly neither could assist me in changing the date from 07/21 to 07/22. I received one of Reginette auto emails and responded. She quickly responded and let me know the change has been made. Great customer service!!!

1. I reserved a hotel through HotelPlanner on website. Very fast with competitive price. I was satisfied. 5 stars here. 2. I called later to cancel a reservation using the toll free number indicated in the attached confirmation, and it does not seem to go well. Neither my confirmation# nor the itinerary# was recognized after 3 times speaking with 3 different representatives; although they tried their best to help. They even offered me to call other HotelPlanner number. 3 stars here. 3. I sent an e-mail and immediately received a response. The cancellation was executed less than 1 min. without further question. Reginette **, in particular, was friendly and clear throughout the communication, ensuring my satisfaction with the matter. 6 stars here. 4. Hotel Planner should re-visit item #2 to get 2 more stars (still smiling). A few sincere words from a customer.

I had questions regarding my booking for a hotel room for a wedding block. Reginette was quick to respond to my questions and broke each question down to ensure that all information was correct. I have been in customer service for 12 years and always appreciate a job well done. Thank you Reginette!

I recently search for hotel rooms and are across Hotel Planner. Booking was very easy. One of the people in our party broke their leg and could not make the trip and Reginette helped me get it resolved even though it was not her department. Very quick to respond. Definitely recommend!!!

Recently I had to cancel a reservation I had made through hotel planner. I used the website to cancel but was still unsure if everything had indeed been cancelled. I was delighted to get a follow-up email from Reginette ** very soon after I cancelled letting me know that everything had been done correctly. That email really eased my mind and I told her I was so pleased with the efficiency and thoroughness of the service I received. I would definitely recommend HotelPlanner.com to others! Thank you!

When I agreed to help plan a conference, I immediately contacted Hotels.com. They told me they don't do groups and that I needed to use Hotelplanner.com. Big mistake! I was inundated with hotels and emails from all over DC, MD, and VA. I thought they were supposed to SAVE me time! I later from one of the hotels that Hotelplanner.com charges a 10% fee to the hotel even though I did all the legwork. That should be spelled out clearly to the customer, verbally and on their website. My conference was with my religious organization and they would not think kindly of a third-party payment system. In addition, don't be fooled. The 10% cost is built into the nightly price so it's not a free service. My initial representative (Suzy) went on vacation and Tiffany filled in. She was inconsistent in returning emails and phone calls and obviously did not take the time to read what I wrote to her.

I recently booked 14 days in a hotel through HotelPlanner (the "hotel" need another review) for a medical treatment. The treatment end earlier so we went to the Front Desk and they told us that we can claim the unused days to the third party, in this case HotelPlanner. Oh my God, they accused us left the "hotel" without the check out (I have all the emails). They invented all this drama because they don't want to give us back the money. Very unprofessional and disrespectful to the customer. The "hotel" also has not returned my deposit. I read in another webpage reviews a complain of a lady that happened the same. So stay away from this company.

When booking hotel reservations, I love using HotelPlanner.com. They provide excellent customer service and follow up. The ease of logging in and booking the great deals they offer is appreciated. Thanks for the excellent support you provide! HotelPlanner.com is a must for your next trip!

I booked 2 rooms for 2 nights at a Days Inn in KC, MO. I had until the day before to cancel them. I went to the cancellation link on my confirmation email and cancelled the rooms a couple weeks prior to the date I was to stay there. The Days Inn charged my credit card and said I was a no show then gave me the runaround. Hotel Planner was able to get my money refunded to me within a couple weeks. I recommend HotelPlanner, but DO NOT recommend the Days Inn.

Exume responded and helped me with my booking issue asap. Was fixed instantly and with great responses to my emails, No issues whatsoever. I would definitely do my booking again through this process. Hope this helps. Thank you.

When I saw that the booking agency, HotelPlanner.com, boasted a 4.3 out of 5 approval rating, I thought it was safe to trust the descriptions of the hotels advertised on their site. I wanted a place with a full kitchen (the site was not clear that full kitchen meant minus an oven), and when I found out the well rated Extended Stay America in Hayward, CA was full, I chose the closest one to it, also advertised by HotelPlanner.com, the in Union City location. After we arrived, the polite young woman at the desk told me (basically) that our 6 night stay was not considered long enough to deserve housekeeping, something I saw later is in the hotel's Terms and Conditions, but not nearly as upfront like the amenities or no smoking policy. No doubt because fewer people would choose them since their rates are comparable to places that offer housekeeping daily.

Due to a computer error, I was mistakenly booked with the wrong dates for a hotel but through the kind and diligent efforts of Ms **, and the generosity of the Seattle Hilton, everything was made right. I must say though, it was through the efforts of Ms **, her kind listening and expert customer service that this was all made possible. Ms ** saved the day and I cannot sing her praises enough! Give her a raise!! Thank you Ms **!

When on the site looking for a hotel for our group. I did not book anything. I am now receiving 10+ emails a day asking me to sign a contract for a hotel I supposedly booked across the country in a state I was not even looking at. The supposed date of the stay just passed and I am still receiving emails. I have responded saying I never booked the hotel. The emails continue. I mark the emails as junk and they keep coming into my mail. I would never even go on their site again!!!

We recently booked two hotel rooms through HotelPlanner and found that we were very unsatisfied with the hotel and its employees. The pool and hot tub were not in working order as we were assured they were when I phoned the hotel to confirm. We had numerous problems from the rooms being cleaned when they weren't supposed to be and things missing from our rooms, to people partying both nights we were there to the point the police were called. We were very unimpressed with the hotel but extremely impressed with the customer service at HotelPlanner! I contacted them upon returning home with our issues as it seemed to carry on all weekend and wasn't a child friendly environment. The people at HotelPlanner were able to get us a partial refund upon them investigating the situation. I will definitely book through them again!

We are taking a trip to Boston this summer. I booked a room for 3 people at the Copley Square Hotel for 3 people. I specifically typed 3 people, not 1. My reservation came back as 1 person (not 3) and a King or 2 Double Bed room. No big deal-- we could make either of those work as the 3rd person is our son. However, I call the hotel directly to check on reservation. I am told that we have a queen bed-- 1 queen bed. Obviously that will not work for 3 people. Their suggestion has been to rebook the room at over $700 more than the original price. I want the price that we originally booked at with two double beds or a king bed. NEVER was a queen bed mentioned. We certainly would not have booked that as it would not accommodate us.

Just want to thank Reginette ** for responding so quickly and so politely regarding a query I had about my hotel reservation in Miami. Thanks for your efficient service Reginette and congratulations Hotel Planner for a great customer service. I got a great hotel and good prices. From Happy Customer.

I was pleased with my experience using the HotelPlanner website to book my reservation for the PBA50 Regional Tournament in Canton, OH. There were many excellent choices of accommodations, and I was able to find one that suited my needs, the La Quinta Inn and Suites. It was a clean comfortable room, and the free breakfast was very good. The staff was friendly and helpful. HotelPlanner is a valued sponsor of the PBA, and I believe in patronizing those sponsors.

Made a reservation and had to cancel within 24 hours. Was given cancellation number and assured card would not be charged. According to HotelPlanner.com I have nothing in their system BUT they charged my account. When I called to get this straightened out they just wanted credit card information, this again being told there was absolutely nothing in their system. Hotel had reservation and cancellation numbers. BEWARE!!! Took my money and said NOTHING COULD BE DONE. Needless to say it is now in bank's fraud department's hands. Lesson learned the hard way. BUYER BEWARE!!!

Reginette was very helpful in locating my booking at The Marker hotel in San Francisco, she even contacted the hotel in my behalf to confirm my booking. The quick communication that Reginette established was above and beyond. Thank you for the assistance!

I had booked rooms for an anniversary party and did not realize I had done them as pay now. I had to cancel and I received the best customer service from Reginette **. She not only easily canceled my rooms but I did receive my refund the same day. Unheard of! Excellent!

HotePlanner.com has one of the best hotel rates and the customer service they offer is amazing. I have booked so many hotel rooms through them and every time the room was as described. I found this website better than booking.com, trivago.com and the price on this website is generally competitive/lower compared to other websites.

I jumped the gun with my review. They were a class act and refunded my money back to my credit card quickly. So the big question... Would I use them again? Definitely I would use them again. It was a simple mistake that could easily happen and like I said I got my money back ASAP from them. All I did was notify them and they took care of everything. I didn't have to jump through one hoop. You can be at ease using hotelplanner.com

I travel a lot for business and couldn't get my usual hotel in the area needed this time. Contacting HotelPlanner worked for me. I got a room near my business appointment with little hassle. There was a mistake in the billing, and once I let HotelPlanner know, they rectified the issue immediately. I would definitely will use HotelPlanner again.

I had some concerns after booking with Hotel Planner for the first time and not being able to locate our reservation. I emailed Customer Service and they replied very quickly, were super helpful, and even followed up after the issue was resolved! I look forward to booking with Hotel Planner in the future!!

We were disappointed that the motel we selected for the use of the hot tub during our Econo Lodge stay in Missoula wasn't working and also that there was no hot water the following morning for showers. Reginette from Hotel Planner was kind enough to give us a discount on the room and let us know that the hot water was fixed the same day just after we checked out, and that the hot tub will be fixed and maintained in the future. I was impressed with her professionalism and we plan to use Hotel Planner again when we head for Glacier National Park in another month or so. As I shared my story with family, we all agreed that you just don't get customer service like this anymore. We were all impressed. Thank you Hotel Planner, Econo Lodge and Reginette.

I recently booked a hotel through HotelPlanner. Booking was quite easy & I felt like the price of the room couldn't have been any better. I was reviewing the itinerary today since the trip is in a week & a half & noticed that the # of guests was wrong. I used the email address to contact someone to see if it could be updated on the hotel site. Disclosure stated that only those registered can stay in the room. I got a reply within about an hour stating that the error had been corrected.

I booked a room online and the room I booked had an minor issue. It said 1 adult instead of two, and I didn't feel like calling because I hate being on the phone. So I emailed them, expecting them to reply back next thing tomorrow morning. But they got back to me within 30 min. Not bad.

I made an inquiry through HotelPlanner.com for a group of hotel rooms for my wedding guests. I did not make any bookings through HotelPlanner nor did I ever speak or communicate in any way with any agents. I made my own hotel booking in person with a local hotel. Several months later, one week before my wedding, a HotelPlanner agent sent an email to my hotel asking them to cancel my booking on my behalf. I NEVER SPOKE with them for any reason at any time. When I called HotelPlanner to try to resolve the situation they did not respond to any calls or emails. Luckily, the hotel was able to solve the problem for me, but I recommend not giving any information to hotel planner for any reason or using them to book.

I was on Priceline.com to book a room and somehow was redirected to Hotel Planner. Didn't pay any attention to it until I had a problem about changing and eventually canceling the reservation. When I needed to change the reservation, I was told I needed to cancel and start over again (incurring a $25 cost) which I never have had it been with Priceline.com. I had conflicting info, calling hotel etc till I was able to refine the original reservation. Unfortunately, my husband needs surgery, so we need to cancel totally... Again $25 charge. This is bait and switch when you think you are in one website and then somehow switched over to another. Strange thing is that my receipt says Priceline on top and the phone number is answered as Priceline never HotelPlanner.

Booked Heritage Ranch Bed & Breakfast through HotelPlanner via booking buddy. $267 was immediately taken from my checking account. When I called the Bed & Breakfast the next morning I was informed it was not a Bed & Breakfast and that the ranch had been sold several months ago. When I called HotelPlanner I was informed they had a "no cancellation policy". I argued with someone from what sounded like a call system for 30 minutes being disconnected twice.

This company lied to me and said the hotel messed everything up when they never actually sent my reservation until I called to inquire. By then it was too late. Don't get left without a room like me. All this company does is source your business to a priceline.com or something like that. The lady April ** even hung up on me when I got frustrated at the situation at hand cause I called the hotel myself and found out all she was doing was lying to me. As we speak I'm still waiting on my refund to book another room. As I am not rich and can't afford to pay for two rooms on a vacation. Please use someone else. This company is the worst. I wouldn't have even given it 1 star but it made me.

I recently booked a room through Hotel Planner's 800 phone line. The room online was $120. However, I was told this room was not available. The available room was $134. Well, by the time I was done, the total was $181. Had I booked directly with the hotel, this same accommodation would have cost me $113. Plus tax for a total of 127. I will never use this site again.

I accidentally booked a hotel with the wrong address that was not supposed to allow a cancellation. I immediately contacted Hotels.com and they were able to help me change my reservation thus saving our trip. They were very helpful and timely in their response.

While uprooted from flooding at my residence, I decided to spend a weekend at a Motel 6 in Carlsbad. On the evening of the planned stay, I misplaced my wallet due to having to move my possessions from place to place constantly. Hotel Planner was very cooperative in helping me get a full refund, and followed up when the motel was somewhat less helpful. All that, and I found my wallet after a couple of anxious days.

Dear all, I booked a hotel room in a four star hotel for my line manager via hotelplanner.com but when she arrived the hotel was overbooked and they put her in a really bad two star hotel. I sent a complain email to the customer service and they replied really quickly and now I hope that the refund will be paid out as quick as they replied. :)

The hotel was nice, breakfast better than usual. I choose this hotel because it stated it gave a military discount, unfortunately when I asked for the discount the women at the desk said that I was already getting a very good price and since I bought through a third party the management was not going to give me an additional discount. I picked this venue over others because they advertised a military discount, if it is listed as one of the perks offered it should be given.

I am extremely disappointed in the company. I have been trying to plan a trip for nearly 2 weeks and have gotten nowhere. No one can answer why my request is not going through. I have been in contact with 3 different people from the company and no one can seem to help me or they push me to someone else. I leave phone messages and they don't return calls. I send emails and the response is minimal, when and if I get a response. I was told my issue would be resolved and it still has not. I try to get in contact with management, and no one can point me in that direction. No one can seem to honor the hotel prices that I am seeing online. Beware before you start booking with them! I've spent too much time dealing with this already.

Made a reservation through this site for a planned 2 day trip. Chose the "non-refundable" fare only to have the meeting abruptly cancelled about 12 hours later. Called the hotel who advised I would have to contact the site I'd used to make the reservation. The next day I received a customer satisfaction email from Hotel Planner. I told them the situation and shortly after received an email with a credit advise for a refund. Impressive!!

On my recent trip to Martinique, they were extremely helpful with some last minute changes to my itinerary due to a flight change. They were very quick to respond to my emails, polite and helpful. Overall, I had a great experience using Hotel Planner for the first time.

Just wanted to give HotelPlanner.com a big thank you for helping me out. There was some confusion with the hotel booking when we arrived and I wasn't impressed with the hotel, but hotelplanner.com totally made it right. I will be sure to use them again knowing they've got the customers back. Thanks!

I made a reservation online on Saturday, Jan. 7 for that night in Columbia, Missouri at the Best Western Country Inn. The information online stated that the hotel had an indoor pool. I was planning on having my two grandchildren stay with me that night so that they could enjoy the pool. When I arrived at the hotel I found out that they did not have a pool at that site, but that I would be allowed to go to another site to swim. I did not want to travel after dark with my 2 grandchildren, and canceled that reservation. Hotel Planner got back with me a couple of days later and were very cooperative about refunding me the payment I made. I was delighted with the prompt and quick response. Thank you Hotel Planner.

After a very frustrating struggle, Hotel Planner was able to resolve our issue.

Reginette was wonderful. I had accidentally and incorrectly booked a hotel for an upcoming cheer competition. This booking through a website is all new to me. I had stressed all day trying to cancel this reservation once I realized I had completely booked it improperly. The hotel said I had to contact Expedia. Expedia told me I had to contact someone else. I made several phone calls and sent out emails trying to get this resolved. I was so relieved when Reginette contacted me to let me know it was cancelled. I really appreciated her timely response to my email, and she was very polite. I will definitely use this site in the future for vacation planning when I get to choose which hotel we stay at. Thank you.

I had questions about arrival time and getting checked in and Reginette ** with Hotel Planner was extremely helpful and courteous with all of my questions and concerns. Thank you Reginette!! : ) This was my first time using Hotel Planner. The experience was awesome and I will use it again and recommend to my friends and family.

HotelPlanner is Great. They are there to help when HELP is needed. I have a situation, and their Customer Service people was right there to help me out. I would recommend them to anyone that's in need of a hotel. This company will set you right up, NO questions asked. Great people to work with... Hotel Planner #1 for all your hotel needs.

I had planned to attend a week long business conference in Vegas when an unplanned illness prevented me from going. A colleague was able to cancel my hotel reservations during check-in to the hotel. I was charged a 1 night cancellation fee due to the last minute change of plans by the hotel. I contacted Hotel Planners and they worked with the hotel to give me a full refund, no cancellation fee. All I had to do was submit a doctor's note. Very easy, no hassle, and very much appreciated. Excellent customer service!!! God bless.

I had discovered 2 charges for the same hotel for the same room and night. I contacted HotelPlanner.com and explained my confusion and concern. Reginette ** immediately took on my issue, researched it, contacted the hotel, got them to understand their mistake and credited my credit card. Then Reginette immediately got back to me with this resolution. They were extremely helpful and very easy to work with. Thank you!

I felt I had been billed incorrectly & called customer service. The matter was investigated and I received reimbursement. I was very impressed with the very professional manner in which Reginette handled the situation. Hotel Planner is very fortunate to have her on their team.

We made reservation through hotelplanner to attend the Hoophall Tournament in Arizona our younger son would be playing in. The day before our trip our daughter unexpectedly became very ill & was hospitalized in the ICU. Truly nothing was important in that very moment, but I eventually got around to calling hotelplanner to cancel our reservation & left a message as it was very early. Not too soon after I received a call back from Reginette **. She patiently listened to our circumstances, and first extended get well wishes for our daughter. She notified me that she could not really do anything about cancelling the room on her end, but that she would refund our money for the reservation.

I needed to change the dates of a reservation I had made. I had an extremely difficult time trying to do so and was bounced back and forth between the hotel and HotelPlanner. I was given conflicting instructions and was very frustrated. Eventually, though, HotelPlanner came through and rectified the situation and I was very happy that they stepped up and helped me.

Thanks for your follow up. I would recommend hotel planner if you want to book a room. The f/u was quick and kind. Thanks. Originally had hotel planner do my planning for a motel in pigeon forge, in which we had a confirmation number only to find out when we got to the motel late in the evening, they showed nowhere for our reservation. So we had to drive back home which was 6 hour drive. Hotel Planner made it right for us.

Reginette ** was extremely helpful and accommodating while booking and when we had to cancel our reservation. Unfortunately, we needed to cancel travel plans for Thanksgiving since my wife and I are sick and we can not bring the illness to a family member who is in cancer treatment. I really appreciate the help and quick response I received and will use Hotel Planner again when we re-book the visit. Thank you.

In September 2016 our family ventured to Quebec City, a preplanned vacation from Caledonia, Ontario. Upon arrival in Quebec City we found our hotel lost our reservation. My option 900 dollars at a Landmark Hotel or our van as sleeping area. My wife called HotePlanner. They calmed us and found us a great room at Port Royal in Quebec City for 229 an evening. It was perfect. Great locale, great staff and beautiful hotel. We are going back there next year. But thank you so much for saving our family vacation. Great job!!! 10 stars.

I am utterly disappointed with the service I received from Hotel Planner on 11/11/2016. I have never used their services before and I will never use it again because they will blatantly lie to you to get your money. I contacted one of their sales agent on 11/11/16 to make a reservation after I was unable to book online a hotel I found on their site that had a good review and a good rate for the night (Courtyard Marriott). The agent I spoke with informed me that the hotel I was considering is actually closed down, but he would be happy to look for other options close to the area of where I was looking at.

We had requested a waiver of the cancellation penalty at the Riad Shama for our department head indicating a valid reason. We contacted Reginette ** and she was very helpful in assisting us secure the waiver. While we had requested assistance from our local counterpart in Marrakech to contact the hotel to request the waiver which was approved by the owner, Reginette was diligent in updating us with information from their own department who was handling the email communication with the property. She was always positive in her responses and showed an eagerness to help, a sure mark for good customer service.

Novotel Panama - Reginette ** was able to resolve an issue I had with this Hotel. Even though I booked a reservation for 3 people, when we arrived at the Hotel we were forced to pay addition fees as there were 3 of us and the Hotel informed me that although we had booked a double room, there was only 1 guest indicated in their records. Reginette helped us find a resolution and is highly appreciated.

They were so very helpful, understanding, polite and a quick response to answer all of my questions and concerns. They went out of their way to make things easy for me. Very much appreciated. Top notch service! I would recommend them to all my friends and family. Thank you again!

I recently booked a stay at a local motel and upon arriving, was both mistreated and our room wasn't ready. I immediately contacted hotel planner and one of their representatives helped me out by the name of Reginette. They contacted their billing department and immediately had a refund on its way. They took the time to review this and come to the conclusion that this was wrong. I really respect them for the professionalism and swift responses. Though my experience with the motel was bad, I will definitely continue to use hotel planner because of their care to the customer. Thank you.

I had an issue with the Red Roof Inn I stayed at - due to some communication and logistical issues, I was charged twice for a room I had already booked with HotelPlanner.com. I ended up contacting them a few days later and they were on it RIGHT AWAY. Within a day I got a response and a refund. This is unheard of service from a website company. I would recommend HotelPlanner.com any time! And, I'll be using it again when I travel again.

I had a 2 night reservation at the Red Roof Inn in downtown Chicago, Illinois. I only needed 1 night and asked to be refunded for the 2nd night. I have been granted that request and thank you very much.

When it came time to check in their service wasn't available... took 45 mins to find this out! So then that left me to pay for my room on site and now cannot seem to get my refund. Will never use this service again... bunch of crooks.

Card charged twice. Simply amazing... Regine showed me favor and IMMEDIATELY forwarded my concern to the proper department & they fixed my issue in a timely professional manner. Very very professional A+. Then last week everything had went wrong for me until Regine and her colleagues came along.

I had the pleasure of being assisted by Reginette ** from Hotel Planner who was very courteous, thorough and efficient in her dealing with my delicate situation. I had been previously placed on the phone with a gentleman who then claimed he could not hear me after I had been waiting for over 20 minutes. When I emailed your company, Reginette ** stepped up and was very efficient in changing my date which I reserved by mistake and was able to get my son in his room for this evening as intended. I am truly grateful for her wonderful customer service and expeditious manner in which she handled everything especially due to the fact that I was at work and my son would have been stranded in another city. Much appreciation.

I used HotelPlanner to book a room for a work-related stay. Immediately after booking, I realized I made a mistake on the city! I quickly called back and was able to cancel my reservation getting a refund---minus the $25 cancellation fee. I emailed Reginette ** with my concerns. She responded to my email in a very timely manner and was able to refund the $25 cancellation fee as well. Yay! Thank you! I would not hesitate to use HotelPlanner in the future.

This was the first time I had used Hotelplanner.com to make a reservation but not the first time I booked travel through a website and have to say the site is easy to use and the service we received has been great – would definitely recommend this site to book and know we will in the future!!

Reginette was prompt & effective. She resolved my problems quickly & painlessly. I could not ask for a better more rapid response in a situation like this. I will suggest others work with HotelPlanner based on her work. Congratulations on such great customer service.

I contacted the site because of a billing issue. The customer service representative was very helpful and cleared up the situation for me. Turns out there were no problems on their end and I had incorrectly read my credit card statement. They were prompt with their response.

We had planned on going to Tybee Island in October, staying at Hotel Tybee. Unfortunately, due to the damage from hurricane Matthew, the Motel called and said they were closed for repair. The reservation was made thru HotelPlanner and prepayment was made. Prompt repayment has been made to our account. Any future trip reservations will be made thru HotelPlanner. Very satisfied with their service.

My husband booked a hotel at 8:00 Pm. I was at work and I got home and called at 3 in the morning. I tried to cancel and was unable to do this due to your cancellation policy! When I arrived at the hotel it was the ABSOLUTE WORST hotel I have ever been at! I could not stay. I had to drive an hour and a half away after an eight hour drive to get a room that I could breathe fresh air!! I did call today to get my money back and had to pay for a night that I did not even use! And got charged the cancellation fee and hotel room! Nice way to take my hard earned money! You guys must enjoy taking people's money! That is why there is a $25 fee to cancel! But thanks for refunding my money for the next two nights!